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Parke Regency Hotel & Conference Ctr. , BW Premier Collection, Bloomington

4.0/5  - basé sur 340 notations.
1413 Leslie Drive, 61704-5409, Bloomington, United States - See map

The Parke Regency Hotel & Conference Center, BW Premier Collection® is one of the independently-owned boutique hotels in Bloomington, IL. Our hotel offers cozy, elegant comfort along with a wide array of features and services that are sure to please your every need. You will find our surroundings to be tasteful, our rooms comfortable and inviting, and our food appetizing and affordable. Offering 70 designer rooms and suites, our accommodations feature plush bedding, complimentary high-speed wireless Internet, 32-inch flat screen TVs, in-room refrigerator, microwave, coffee maker, safe lockers and a full hot breakfast. The Parke Regency banquet halls offer a total area of over 12,000 square feet and by using our acoustic soundproof walls it can be configured to cater to a variety of occasions – large and small. Our banquet halls feature 14 to 16 foot high ceilings, chandeliers and wooden floors, and can accommodate up to 600 guests. The halls also feature state-of the-art audio-visual equipment that include projectors, touch-screen consoles, premium sound systems and wireless Internet access that make the Parke Regency Hotel and Conference Center, BW Premier Collection® one of the most sophisticated, high-end venues in Central Illinois.

BW Premier Collection

Parke Regency Hotel & Conference Ctr.

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 340 guest reviews
NOTE ISSUED
Excellent
152
Very Good
96
Average
49
Poor
25
Terrible
18
REFER TO NOTICE
Business Business
95
Couples Couples
45
Family Family
135
Friends getaway Friends getaway
31
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"This hotel could be so much more - great location on the outskirts of town, nice rooms."

2
05/07/2018

First of all, I'd like to note the positive - Mike is amazing, friendly and helpful. Suggesting you promote him and move him up the chain. He would be a wonderful representative for BW and your hotel. Lori at the front desk was helpful too. Our room was nice - first floor with comfortable bed and we got the roll away that we asked for. Fridge in room. Comfortable. The front lobby and breakfast area is fun to gather in. There is a restaurant on site that has some live music some nights and an outdoor patio. Sunday morning was our first foray into the free breakfast. They were slammed and not prepared in any way for it. Ran out of food and ran the poor woman crazy. I don't think they pulled up at the last moment in a bus. The hotel looked full - maybe pre-planning would have helped with looking at the bookings to plan for extra help and extra food. The rest of this week was quiet and breakfast was good with sausage, eggs, biscuits and yogurt and some fruit. (maybe some variety?) Now the bad part - we had maid service one day, the first one. Then around 8:30 am a maid would pass our room and if we weren't ready for maid service at that time (we were on vacation) she never came back. That happened 4 days. We went to the front desk each evening and asked about it and no apologies at all.... like, "I am so sorry, we missed your room". She did hand us the towels we asked for. Yesterday, the Fourth of July - she said the maid service just came in for a bit and TRIED to get to the returning guests rooms.... not our group's rooms obviously and we had 4. Did I mention the hotel is empty - WE are most of their business this week it seems? Also, The 3rd floor hall had no air conditioning for the week. Please note, I am OK if there is no maid service - but please tell us so we can plan accordingly. We come up once a year. This hotel is convenient for us to stay as we go out to Towanda. Would like to try again next year. Might I Suggest, get more help for busy days.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests even when we have dropped the ball. I truly apologize for the experience you had with breakfast and housekeeping service. Procedures are put into place for these situations, but don't always seem to be followed through. I will be sure to use your experience as a learning lesson for staff. Again, thank you for choosing us and I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Surpassed expectations and great value"

5
22/04/2018

We would definitely stay there again. The hotel was very clean and room was updated and spacious. Breakfast provided with real plates and utensils rather than plastics. Front desk staffs were friendly, too.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for providing a rating and review. It is always great hearing from our guests. I am pleased you enjoyed your time with us and will be sure to share your comments with our staff. Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week! Terry Stalsberg, CHA General Manager

"Best Western Bloomington, Ill"

5
21/04/2018

Excellent site. Room large enough for two people to be in with no problem. Excellent breakfast and internet. Bathroom large enough for two people to use the sink at the same time. Friendly staff. Restaurant does not automatically give you your senior discount. Had to ask for second chair as the room only has one, yet is designed for two people.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests! I am so pleased that you enjoyed your time with us. I will be sure to share your comments with our staff. I'm happy they were able to acomodate your request for a 2nd chair. Thank you again for choosing the new BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Awesome breakfast and staff!"

5
11/04/2018

I have never been to such a warm/friendly hotel! The staff, especially Rebecca and Ashley were helpful with all of our request! In fact they kept a smile the whole time...I never realized how much happiness is contagious... thanks again and we will be back! Breakfast was amazing, hot, and huge selection. My room was clean and remodeled! Housekeeping, Angela, gave us extra towels for our stay... great experience, truly impressed!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very, very much for the kind rating and comments. It is always great hearing from our customers, especially when they have enjoyed their time with us. I will be sure to share your comments with Rebecca, Ashley, Angela and the rest of the staff. Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are just as safe and enjoyable! - Terry Stalsberg, CHA General Manager

"BW Parke & Conv Center"

4
24/03/2018

Nice older hotel and conference center. Pleasant atmosphere and ample food supplied during our conference days and stay. Conference entrance separate from hotel lobby. Rooms were standard for the industry with refrig, microwave, etc. Comcast analog TV signal in rooms.

"Best Western"

5
21/03/2018

Great place to stay. best kept secret in Bloomington, IL, Great staff, fast internet, good food. and the most surprising thing the fitness center, stock with water, towels, TV, equipment and guess what it all worked.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. Thank you as well for the kind remarks! We agree that we are the best kept secret in Bloomington, IL, especially the acoustics of our patio area when we have live bands playing. Thank you again for choosing the new BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week! - Terry Stalsberg, CHA General Manager

"Hot Tub room"

5
06/03/2018

Our room was so nice and clean. Bed was very comfortable and hot tub was amazing. Our room was quiet too which is a big plus. Staff all very friendly and helpful. If we ever come back to bloomington we will definitely stay there again.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests. Thank you as well for the kind words. I will be sure to share with our staff. Thank you for choosing the new BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week. Terry Stalsberg, CHA General Manager

"Wow! The WKRP of hotels"

1
21/02/2018

Good rooms. Decent breakfast. Nice staff. But, holy cow, it's like a bunch of amateurs are running a hotel. Computer at the front desk: down (so no check in). Pool: closed. Wi-Fi: not working. Door: never once unlocked without getting key reset. Power: off at least once a day. When I mentioned these problems at the front desk: “I know.” Changing hotels tomorrow. Do not stay here!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests even when we have dropped the ball. I truly apologize for all the inconveniences, unfortunately winter storms in the area have been causing problems for not only our business, but the surrounding businesses as well over the last couple days. These problems did include several kinds of outages including internet, power and cable. Thank you again for choosing us and I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Another great BW hotel!"

4
10/02/2018

I always try to stay at a Best Western now that I've joined the membership program. This one did not disappoint! Clean and spacious rooms. Breakfast was good. There was plenty to eat and hot food items were replenished often. The staff was very friendly and genuine. I also liked the location, about 2 miles from Veteran's Pkwy, so it was not in the chaos of the bust streets. I'd definitely book here again!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased that you enjoyed your time with us and hope your future travels are safe and enjoyable! Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week! Terry Stalsberg, CHA General Manager

"Breakfast and Staff Great - Bed not so much"

4
04/02/2018

The staff was tremendous. Super friendly and very accommodating. Quick early check-in and super fast check out. They were trying new breakfast offerings and the spread was far more than we expected. They had breakfast burritos, egg & sausage biscuits, scrambled eggs, sausage patties and all kinds of cold items. The only thing keeping the review from excellent was the bed in our King room. The bed needed some updating. Even with the not so great bed we would stay here again. The restaurant and lounge in the hotel were a nice addition as well.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased that you enjoyed your time with us and especially our breakfast. We have been working hard to improve the offerings. I do apologize that you felt the bed was not up to standard. Thank you again for choosing us and I hope your future travels are safe and enjoyable! Have a terrific week! Terry Stalsberg, CHA General Manager

"Stay away"

1
04/02/2018

We arrived after looking for quite awhile...it's in the boonies. Nothing around it, like places to eat! The bed was the worst I have experienced. There was a large dip in the bed! Impossible to lie straight! Went refrigerator and there was old food in there. I could go on, but that's enough said!

"Could be ?"

3
22/01/2018

Could be a lot cleaner, old and outdated furnishings in need of repair. Staff either non existent or not responsive. No snow or ice removal from front of building making it very difficult. Breakfast was ok but staff needed to be more attentive

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to write a review and provide a rating. It is always great hearing from our guests even when we may have dropped the ball. I truly apologize you felt the furnishings were out dated and for the snow and breakfast issues. I will be sure to address these with our staff. Again, I apologize for the issues experienced and do appreciate the feedback. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Smiles at check in mean a lot"

4
02/01/2018

The people checking us in smiling really made my crappy day great! I was bummed out the ice machine close to my room was broken. Prices in the snack machines high. breakfast good but I couldn't get a waffle cuz the waffle iron hadn't been turned on. The pool was dirty ON the Plus side: the in room internet was great the lamps with charging stations are great My Bed was HEAVENLY

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests. I truly apologize for the issues with the waffle machine, ice machine and other issues you experienced. We have addressed these issues with our staff. I am pleased that you enjoyed our beds and friendly staff. Thank you again for choosing us and I hope your future travels are safe and enjoyable. Have a terrific week and a very Happy New Year! Sincerely, Terry Stalsberg, CHA General Manager

"Great Place "

5
16/12/2017

This is a very nice hotel. The employees are super helpful and polite. I've experienced no issues whatsoever. The rooms are nice, clean, and well stocked. ?? I would definitely recommend staying at this hotel.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased that you enjoyed the rooms and will be sure to share your kind comments with our staff. Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Holiday Charity Stay"

5
09/12/2017

Hotel staff was very pleasant and accommodating. Food at the Holiday Charity was very tasty. Room very clean and comfortable . Breakfast was very appealing and breakfast area was very clean and pleasant to sit in and relax.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests. I am happy that you enjoyed your holiday part and the rooms and amenities. I hope your future travels are safe and enjoyable. Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week. Terry Stalsberg, CHA General Manager

"Loved my stay"

5
29/11/2017

Loved my stay very clean and nicely decorated room. Friendly and helpful staff. The beds were very comfortable and had a good variety of channels on the tv. Had a very good breakfast with a very good assortment of choices. I would love to go back for an extended stay.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. I am please that you enjoyed the rooms and that the staff was friendly and helpful. I will be sure to share your kind comments with them. Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are just as safe and enjoyable. Terry Stalsberg, CHA General Manager

"Nice hidden gem that looks a lot better on the inside"

3
24/11/2017

The hostess put me in a room that was occupied but they corrected it and made every effort to make things right, but there should really be controls in place so this doesn't happen because it h never happened to me before anywhere else. Makes me call into question if rooms are adequately cleaned and checked before being made available again.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests even when we may have dropped the ball. I am pleased that we were able to resolve your issue, however I do truly apologize that it happened in the first place and will be using it as a teaching moment with our staff. Thank you again for choosing us and I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Good value"

4
20/11/2017

This hotel is clean and friendly, but the bathroom lighting and water pressure in the shower needs attention. I have stayed here many times because I like the location away from the city noise, but within a couple miles of everything you need.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a review and rating. It is always great hearing from our guests. I apologize for the water pressure and the bathroom lighting. We are always working on ways to make our guests stay better, and these two areas do have our attention lately. Thank you again for choosing us. I hope your future travels are safe and enjoyable. Have a terrific holiday weekend! Terry Stalsberg, CHA General Manager

"Great Staff!"

5
14/11/2017

Clean and comfortable rooms with a staff that is super friendly goes out of their way to make sure you have a wonderful stay! Super close to the airport, so it is very convenient. I will be back soon.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello Laura! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. Thank you also for your kind words. I will be sure to share with my staff. I hope your future travels are just as safe and enjoyable! Have a terrific week! Terry Stalsberg, CHA General Manager

"Family gathering"

5
04/11/2017

My family gathered from eight states for a celebration of life. The staff, accommodations and amenities were excellent. They were able to put us on the same floor, were very accommodating, personable and helpful. I heard many compliments from all the family!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello Laurie! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am truly pleased that you enjoyed your time with us. Your whole family was a pleasure to have stay with us! I hope your future travels are enjoyable! Have a terrific week! Terry Stalsberg, CHA General Manager

"Good Stay"

5
30/10/2017

While this hotel is not off the Inter_State it was worth the effort to get to. The hotel is nice and modern. Breakfast has real plates and silverware. All of the staff made sure that we were well taken care of.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and comments. It is always great hearing from our guests. I am truly pleased you enjoyed your time with us and will be sure to share your kind comments with our staff. I hope your future travels are just as safe and enjoyable! Have a terrific week! Terry Stalsberg, CHA General Manager

"Cigarette smell in van & awkward toilet seats "

4
18/10/2017

Stayed for one night. When the van driver picked us up from the airport we had to haul our own luggage in the van, not a big deal I don't mind carrying my own luggage but usually hotel van drivers do that for you. On our drive to the hotel we noticed the van smelled like cigarettes. The rest of the staff was amazing especially the front desk. Not many good options. There's a restaurant in the lobby and another pub/restaurant across the street. It's about a 5 minute drive to the airport. Not a bad stay but I wasn't impressive either. Oh and I thought the toilet seat was a little too small for the toilet... just look at the photos.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Thank you very much for taking the time to respond with a rating and review. It is always great hearing from our guests even when we may have dropped the ball. I truly apologize for the van driver experience as well as the toilet seat. Please know that both issues will be resolved and I hope you will have the opportunity to come back and experience us again. Thank you for choosing us and I hope your future travels will be safe and enjoyable. Terry Stalsberg, CHA General Manager

"Good value"

4
13/10/2017

Good value for the money. Had just finished remodeling of some rooms and still needs more. Quite noisy one night (had a wedding party) even after complaining twice the issue was not resolved. Otherwise a very good stay.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello! Thank you very much for taking the time to respond to the survey and provide a rating and comments. It is always great hearing from our guests. I truly apologize for the noise issue and will investigate with my staff on how they handled it. I am pleased that you enjoyed your stay otherwise. Thank you again for choosing us. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Disappointing"

2
10/10/2017

My husband and I were looking for a get away instead we got a hallway that smelled like mildew, rude housekeeping, and an outdated room we paid too much for. I was really not to impressed with the stay

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests even when we may have dropped the ball. I truly apologize for your experience and I understand that our Assistant Manager has already been in touch with you to discuss the situation. We hope that your future stay you have booked with us is much more enjoyable! Thank you again for choosing us and I hope you have a terrific weekend. Terry Stalsberg, CHA General Manager

"Great Hotel for Meetings and Conferences"

5
06/10/2017

The Sales Manager - Rebecca Walters did an excellent job in assisting with the planning and coordination of the contract with our Procurement Team. Andrea (last name unknown) was a key player in the execution of ensuring set up of the meeting rooms. He went above and beyond his duties and should be commended for exceeding customer expectations. The renovations to the hotel and rooms really improved the atmosphere. The Braize restaurant has a wonderful menu and staff - all our guests really enjoyed having this opportunity right on the hotel property. Definitely recommend anyone planning a large meeting or conference to consider the Parke Regency Hotel.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello Richard! Thank you so very much for taking the time to provide a rating and write a review. It is always great hearing from our guests. I am pleased that you enjoyed your time with us and will be sure to share your kind comments with our staff and especially Rebecca. Thank you again for choosing the New BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future events are just as enjoyable! Terry Stalsberg, CHA General Manager

"Bloomington, IL Parke Regency"

5
04/10/2017

Great hotel and staff! Not in the thick of all that craziness on Veterans Parkway around the east side of Bloomington but every restaurant and the mall is within a two mile radius! Be advised that the restaurant in the hotel is not open on Mondays.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and response. It is always great hearing from our guests. I am pleased that you enjoyed your time with us and I hope your future travels are safe and enjoyable! Thank you again for choosing the New BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific week! Terry Stalsberg, CHA General Manager

"Unprofessional and Unorganized "

2
01/10/2017

Strike 1 was finding an overload of visible mold spores the A/C unit (shown in pic) Strike 2 was the front desk giving my room to someone else, not realizing I was there for 2 nights and had never checked out yet. A husband and wife couple walked into my LOCKED room with WORKING room keys while I was naked/just out of the shower. When I called down to the front desk to figure out what the problem was, the woman laughed hysterically and thought it was so funny that people had invaded my privacy and it was no big deal, and actually comical. Turns out these strangers were attending the same wedding I was and I had to see then continually throughout the night.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Thank you very much for taking the time to provide a rating and review. I am truly sorry for your experience and will use it as a training tool for our staff's future improvement. Someone from our management team will be reaching out to you about the situation. Thank you again. Terry Stalsberg, CHA General Manager

"Prefect ,if not for the Noise"

4
28/09/2017

If it had not been for the parties going on it would have been prefect. They do not warn you the have large parties going on and noise until 11pm. They should clearly warn you they rent it out for large parties, sleep is impossible with all that was going on.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I do apologize for the noise that was going on. We do our best to minimize it, however we do have the restaurant open a little later on the weekends. You can always request a room away from the restaurant side of the hotel as well and if available, we would be glad to accommodate the request. Thank you again for choosing us. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Really Bad Room"

1
25/09/2017

Housekeeping was very disappointing. Bathroom was half dirty when we checked in. They clearly didn't sweep or mop and there was no soap and very few towels. When I tried to call down to front desk the phone didn't work. Front desk staff was nice but it sounded as if no other room was 'ready'. Next day we tried taking a shower and the shower did not work.... what the hell this is like a basic thing. A hotel room should at the very least have a bed a toilet and a shower. Room 329 was the worst. If this is what a premier BW looks like I can't imagine what the lowest quality one has... I will never stay at a Best Western again.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello Josh! Thank you very much for taking the time to provide a rating and review. I am truly sorry for your experience and will be sharing it with our staff for future improvement. I did have maintenance check the shower in your room and it does work. I'm wondering how you were trying to turn it on? You pull straight down on the spout to get it to switch to the shower. In any case, again I apologize for your experience. If you would consider giving us another opportunity to serve you, please feel free to reach out to me at (309) 662-4300 and I will ensure you are taken care of with a discount as well. Thank you again for choosing us. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Great Find for a Best Western"

5
25/09/2017

I need a place to stay in this area and I mostly choose Best Western properties because there are many in the territory I run, the are clean & affordable and breakfast is typically included with the stay. This location had a real nice bar/restaurant attached called Braize. Great unique sandwiches and salads.The hotel appears newer. Very clean, good neighborhood. My room was spacious and clean. Bed very comfortable. Only complaint was water pressure, which needs to be looked at for my room. I will stay here again when back in the area!

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am truly pleased that you enjoyed your time with us and will be sure to share your comments with our staff. Thank you again for choosing the NEW BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Great little place, but..."

4
25/09/2017

This is a very nice place, and a great value for the money! My one suggestion to anyone considering staying here would be to ask for a room far away from the bar/restaurant! The bar stays open until 2 o'clock in the morning and is very loud. We didn't know about this and were sorry we didn't. That said, the price is right, the breakfast is (more or less) hot, and the staff are delightful and very helpful! I would stay there again with the one suggestion in mind...

"A little out of the way, but Great Value"

5
22/09/2017

Above average hotel for below average price if you're willing to venture out to the east edge of town. (Literally - there's a corn field across the street!) The bar looked fun, but didn't check it out since I was with the kids. We did particularly like the breakfast.

Terry S, General Manager at Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I'm pleased that you enjoyed your time with us. Maybe you'll get a chance to try out BraiZe next time you're in town. Have a terrific week! Terry Stalsberg, CHA General Manager

"NIGHTMARE WEDDING RECEPTION"

1
20/09/2017

Let me tell you this is the worst hotel myself and several other guests stayed at. My cousin had her wedding reception here and let me start by saying that who on their wedding day has to set up tables and prepare the hall when they are suppose to be getting ready for the most important day of their life. I'll start with we had no napkins on the tables they where giving them to us as we sat down, we where all waiting for the champagne toast,which their was no glassware nor any champagne, next an hour into the reception they ran out of Miller Lite beer, which this was an open bar and should of been well stocked for a wedding, the food, well let me say I thought my piece of chicken was screaming since it was not cooked and red juice was on my plate, the mostacholli was tomato paste on some 3 day old pasta, the beef was wayyyy over cooked and if that wasn't bad enough my boyfriend got sick in the middle of the night from what he ate. I spoke with Terry via emails and said she would look into the matter and get back to me, which she never did but then told my cousin (the Bride) that she was lying about all of this so I guess I'm a liar as well. Also the head table collapsed on one end and almost fell on the Jr bridesmaid. The rooms where marginal, I heard several people say there room was dirty or they found different items on the floors and under the beds. I could say more but why bother since it wont bring back the fact that my cousins special day was a nightmare. Terry told her that there is nothing they can do, Ha how about a refund on the champagne for the toast, or some short of monetary compensation, instead they said there is nothing we can do for you.

"Wedding event "

1
20/09/2017

AWFUL! They don't even deserve one star! I booked my wedding there a year ago. I was promised many things and management changed and staff changed. I called management and spoke to them about many complaints I had like DIRTY UNDERWEAR UNDER A BED and other complains about the event like running out of food, dirty bathrooms, running out of liquor for an open bar, tables collapsing, dirty plates, running out of knives, and 100 other things. Terry the general manager said nothing could be done and I was lying. WORST SERVICE EVER!!!!

"So Noisy"

2
13/09/2017

When we checked in, the clerk on duty put us into the ground floor room next to the pool. Around midnight, we finally called the front desk to complain about the loud mechanical noise in the room. A different clerk at that time said that people complain about the noise in that room all the time and she didn't know why we were placed there earlier, offering to change us to another room (again, at midnight). There was absolutely no option to turn off the pool mechanics, despite our request.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello Deborah! Thank you very much for taking the time to provide a rating and comments. It is always great hearing from our guests even when we have dropped the ball. I truly apologize for the noise next door to your room. If it was the pool mechanics, I'm not sure the desk staff would know how to turn that off. Offering to switch rooms was the fastest solution as it would take time to get a maintenance person in at that time of night. Again I apologize for the inconvenience and will be sure to share your comments with our staff and address the noise issue with our maintenance staff. Thank you again for choosing us. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Kind professional staff"

5
03/09/2017

I was a long term stay at this hotel. I was there for thirty days and had no issues with the room or staff. Breakfast was good. I really enjoyed the French toast. Housekeeping staff was always polite and very friendly during our communications.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello Jeremy! Thank you very much for taking the time to provide a rating and review. I am pleased you enjoyed your time with us and will be sure to share your kind comments with our staff. Thank you again for choosing the New BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Wonderful hotel and excellent value"

5
30/08/2017

We stopped here on a road trip and were pleasantly surprised by this place that we had never heard of. The entire hotel was impeccably clean, the room was large and had some great amenities, and the kids really enjoyed the pool. Breakfast in the morning had some great choices too. I would definitely stay here again on my next trip to Bloomington. My only two minor complaints were the stiff bed and the obnoxious gaming machines in the lobby that made very annoying noises while trying to have morning coffee.

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello Nick! Thank you very much for taking the time to write a review and provide a rating. It is always great hearing from our guests. I am pleased you enjoyed your time with us and will be sure to share your comments with our staff! Thank you again for choosing the New BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Great place to rest up during a long drive"

5
25/08/2017

This is my second experience with a Best Western property and I experienced a very good nights rest in quiet surroundings. Both hotels were pretty far apart (600+ miles apart and in different states) but the friendly staff and well maintained property of each reflect well on Best Western!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello, Thank you very much for taking the time to write a review and provide a rating. It is always great hearing from our guests. I'm pleased you enjoyed your time with us and will be sure to share with our staff. Thank you again for choosing the New BW Premier Collection, Parke Recency Hotel & Conference Center. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Remodeling is beautiful!"

5
19/08/2017

We stayed here for the very first time and was very impressed! A couple small bumps in the road, but nothing that wasn't addressed. Highly recommend hotel. We will be in the area numerous times in the future and intend to make it our regular hotel!

Terry S, General Manager at BW Premier Collection, Parke Regency Hotel and Conference Center, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased that you enjoyed your stay and will be sure to share your kind comments with our staff. Thank you again for choosing the New BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"A great place to stay for business"

5
15/08/2017

Our stay was very nice. Two of us traveled there for a meeting. The location was changed from another hotel to this one a few days before. We were really glad that it was there. It was easy to find, good parking, not far from shopping, eating, etc. Our room was very clean and had extra pillows. If any of us from work travel to that area again, we definitely will choose the Best Western Parke Regency Hotel and Conference Ctr. for our stay. Thank You.

Terry S, General Manager at Parke Regency Hotel and Conference Center, BW Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and a review. It is great hearing from our guests. I am pleased that you enjoyed your time with us for your meeting. I will be sure to pass on your kind comments to our staff. Thank you again for choosing the NEW BW Premier Collection, Parke Regency Hotel & Conference Center. I hope your future travels are just as safe and enjoyable. Terry Stalsberg, CHA General Manager

"Disappointing"

2
15/08/2017

For a conference center this facility did not live up to its capability. There was no one at the front desk on 3 occasions that I visited. Check-in was very slow (since there was no one at the front desk) and our room lock was temperamental as sometimes it would not let us unlock the door. It always seemed to correct itself after several attempts. Once again no one at front desk to report this to. And no one to explain the open internet until a maintenance man showed up. The bed was only marginally comfortable as it was a softer spring mattress, but without a pillow top (which we have come to expect at BW). Breakfast was quite good, but without any fruit (which my wife expected). I was never acknowledged as a BW Gold member, which was a bit disappointing. Overall, it seemed that the staff just didn't care that we were there.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and a review. It is always great hearing from our guests even when we have dropped the ball. I truly apologize for your experience with us. I will be sure to use your review as a training tool for the desk. Being there is usually only one desk person and we do have to leave the desk occasionally to attend to the guests needs, it could be you just happen to catch the times they were away. There is usually a sign posted stating they are away and will be back momentarily. There is also a phone on the counter in which you could call them from if needed. In any case, I will be sure to share with the desk staff. I am happy you enjoyed breakfast and apologize for being out of fresh fruit. Once again, I apologize for the issues experienced. I do thank you for being a valued BW Gold Member as well. Please let me know if you will be back in the area again and if you would be willing to try us again, I will be sure to make sure your stay is well taken care of. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Best Wedding Reception EVER!"

4
09/08/2017

I had my wedding reception at the Parke Regency Hotel last month. Overall I have to say it was an amazing experience minus a few hiccups with one of the sales managers. What made this such a highly successful experience was the banquet service! Michael, the banquet manager, was hands down amazing! He seized the moment and delivered! He went above and beyond to make sure that we were taken care of throughout the evening. The food and service was excellent! The banquet and bar staff was enthusiastic and fun. They even told me and my wife throughout the night that they were having a good time working our event. Not a single person felt a dull moment. The party continued on after the reception in the hotel's new bar and restaurant Braize. Their bar staff also made it fun for everyone! The hotel has recently been renovated and looks beautiful with lots of upgrades. My wife and I stayed in the Master suite and it too looked nicely updated and clean. Also, the front desk staff was quite enthusiastic and professional! From start to finish everyone treated us like family! If it weren't for my experience with the sales manager, this place would get a perfect score, but all in all, I can't say this enough: Thank you to the wonderful front desk staff, banquet staff, GM Terry and very special thanks to Michael for all of your hard work in making our night the best wedding reception ever!!

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello Sarge! Thank you very much for taking the time to write a review and provide a rating. It is always great hearing from our guests! I am truly pleased that you enjoyed your time with us and will be sure to share your great comments with our staff, especially Michael! Thank you again for choosing the BW Premier Collection, Parke Regency Hotel & Conference Center. Have a terrific day! Terry Stalsberg, CHA General Manager

"A one night stay."

5
09/08/2017

We have stayed here before fro an early flight the next morning. As usual it did not disappoint. The staff is very friendly, the rooms are very nice and the price is always good. We would recommend this hotel to anyone.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased you enjoyed your time with us! Thank you again for choosing the Parke Regency Hotel & Conference Center, A BW Premier Collection property. I hope your future travels are just as safe and enjoyable! Terry Stalsberg, CHA General Manager

"This is the place to stay!"

5
02/08/2017

Very caring staff. The hotel is clean, great selection of breakfast items. One of the best hotels we've every stayed in! We have already recommended it to family who will be passing through the area. Excellent value!

"WONDERFUL place to overnight!!!"

5
01/08/2017

Staff was beyond just good. Friendly like old friends and so ready to help with anything. We were able to experience both the day and night staff since we checked in at 3 in the afternoon.They quickly found us a ground level room that was the largest room we have ever stayed in and we have stayed in over 30 rooms just this year. Walk in shower. Very clean. We walked over to Joe's pub for supper and had a lovely meal on their outside dinning area.Very nice breakfast buffet but no fruit. Coffee in lobby and breakfast area was not to our liking but we enjoy coffee so....there ya go. Husband plans to stay here again on his trip in September.

"Great Place to Stay"

5
29/07/2017

The hotel is completely remodeled and has an updated retro decor. It has a great staff, and other amenities. We felt it was a great place to stay as you are traveling across America. I would highly recommend this hotel to stay at any time.

"Disappointed"

2
22/07/2017

Have stayed here many times the past 8 yrs and this time was very disappointed. Rooms should not be assigned in a hardhat zone. !!! Noisy in the morning when we wanted to sleep in on vacation. 7 am noisy. Disappointed in cleanliness of room. Didnt notice till I went to take a shower no rod or curtain! Doors splashed from grout work. Patch on newly painted wall not painted, another night the outlet didnt work next to bed and no bedside lamp. Very disappointed this trip

"Great hotel for the money"

5
17/07/2017

This hotel was a great value for the price. Clean room, great service and location. Convenient restauran and bar. Nice swimming pool and workout room. The staff was very helpful and pleasant. We will definitely come back.

"A work in progress"

4
13/07/2017

This hotel is undergoing renovations. The exterior landscaping is lovely and the finished interior areas are well done. We stayed in a king room going and a 2 queen on our return. Both were spacious and the beds were very comfortable. The king room only had one table near the bed and there weren't any shelves in the shower for shampoo, etc. The staff explained that the contractors hadn't gotten to that yet. The location is somewhat off the beaten path and quiet.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to complete a survey and provide a rating. It is always great hearing from our guests. I am pleased you enjoyed your time with us. I do apologize for still being under renovations. We will be done soon however! Thank you again for choosing the Parke Regency Hotel & Conference Center, a BW Premier Collection property. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"Nice hotel"

4
10/07/2017

Hotel is well kept and the room we had was all we wanted. It definitely felt like we had under paid for the quality of the room. Hotel staff were attentive and at the event (at the hotel) we attended, we felt well taken care of. The location is such that it's a drive to get anywhere in town, but definitely nice as a quick get away.

"Aweful"

1
09/07/2017

Incompetent employees and rude bartenders. Bar stays open until after 3:30am. Do NOT get a room with an odd number, or you will be up all night. The worst was the breakfast. It's free and tastes it. Also the food was cold and fruit was rotten.

"Really upped their game"

4
30/06/2017

I stay at this hotel every year for a conference. They have really made some nice improvements. The restaurant was extra special. No special decor, but the food and staff were exceptional. Hotel staff were both jovial and professional. The bar was limited but adequate.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Thank you very much for taking the time to respond to the survey and for the kind comments. It is always great hearing from our guests. I will be sure to share your comments with our staff. Thank you again for choosing the Parke Regency Hotel & Conference Center, a BW Premier Collection property. I hope your future travels are safe and enjoyable. Have a terrific week. Terry Stalsberg, CHA General Manager

"Great stay"

5
26/06/2017

I would recommend this hotel for a weekly conference center. They were very accommodating and friendly. The beds and rooms were very comfortable and clean. The conference rooms were clean and provided a big open atmosphere to conduct meeting and dinners thru the week. This place is great for business meetings and the price is very good.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and such kind comments! It is always great hearing from our guests. I am pleased that you enjoyed your time with us and will be sure to share your comments with our staff. Thank you again for choosing the Parke Regency Hotel & Conference Center, a BW Premier Collection property. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Not Your Typical Best Western"

2
25/06/2017

This hotel was recently added to the Best Western Family. The facility is understaffed and would seem to have lower standards then BW hotels that we have stayed in in the past. Before staying here again, I would need to know what has changed.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and feedback. It is always great hearing from our guests even when we have dropped the ball. I'm not totally sure what you experienced while you were here based on your comments. In any case, I truly apologize for the issues you did experience. I assure you that we have met if not exceeded the BW Standards otherwise we would not be in the system. We have made a tremendous amount of changes over the last several months and have several more to come. As with any business though, we do have our good days and bad days and it sounds like you might have experienced one of our bad days, so again I do apologize. If you are in the area again and would consider trying us once more, please contact me directly to arrange a discounted stay and assurance of a great stay. Thank you again for choosing us. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Not up to par"

3
18/06/2017

Things in our room were broken, the reservation was a big hassle both before arrival and check in, we found medication in our room that wasn't ours, their breakfast ran out, and I was told I would be contacted about the issues and all I got was this survey.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to respond to the survey and provide feedback. I truly apologize for the issues you experienced with things broken, the medication found and the breakfast running low. I have shared your comments with our staff so that further procedures are put in place that would help prevent some of this. If you are in Bloomington again and would consider giving us another try, please feel free to reach out to me for a discounted stay. Thank you again for choosing us. I hope your future travels are safe and enjoyable. Terry Stalsberg, CHA General Manager

"There For Class Reunion"

4
07/06/2017

Staff was very friendly and knowledgeable. Rooms were of adequate size and clean. Walk-in shower - no tub. Easy to get to and leave although on the fringe of town. Nice indoor pool and fitness room. New management of the restaurant, Braize, have done a great job. Food was very good - better than expected. Waitstaff and bartenders were friendly and efficient. Not the best hotel I've ever stayed in but, for a town of this size, a step above. My wife and I were really very pleasantly surprised.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and feedback. It is always great hearing from our guests. I am pleased that you enjoyed your stay. For future reference, we do have rooms with bathtubs if that is something you are looking for. If one is available, I'm sure the Front Desk would be more than happy to assign one of those rooms if requested. Thank you again for choosing the Parke Regency Hotel & Conference Center, a BW Premier Collection property. Have a great week! Terry Stalsberg, CHA General Manager

"Summer road trip"

4
06/06/2017

Spent three nights in Bloomington as one member of our party had business to attend to there. Hotel is a bit off the main commercial streets out just past the airport. Thought on arriving we might be up at night with planes landing but that was not the case. The hotel has just undergone a major overhaul to qualify as a Best Western Plus. The lobby and restaurant are spacious and well appointed. The rooms are the same. Staff are pleasant and helpful. The restaurant in the hotel was good and it was a short drive to a variety of other places to eat.

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. It is always great hearing from our guests. I am pleased you enjoyed your time with us. Just one correction. We did not become a Best Western Plus. We are now Parke Regency Hotel & Conference Center, a BW Premier Collection Property. I will be sure to share you kind comments with our staff as well. Thank you again for choosing the Parke Regency Hotel & Conference Center, a BW Premier Collection Property. I hope your future travels are safe and enjoyable! Terry Stalsberg, CHA General Manager

"Shoutout to Rebecca and Cami!"

5
21/05/2017

First the facts: huge, clean rooms; big, comfy beds; superior, hard-working and courteous staff; and super special treatment as a bride and groom! I just had my wedding party stay here the last two nights, and oh my, were we a handful! Everyone kept changing their arrival times on me so I had to keep rearranging reservations, but Rebecca made it so easy and stress-free. I was able to focus on family and getting married and she handled all the work. Between her and Cami, I felt like I was dealing with friends. They made my whole party feel so special and welcomed and we are just so appreciative of all their hard work and making us feel so relaxed and able to enjoy such a momentous event! You guys have a great staff and hotel! Thanks again!

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you so very much for taking the time to provide a rating and a review. It is always great hearing from our guests! I will definitely share your review with Rebecca and Cami! I'm sure they will be grateful! Thank you again for choosing the Parke Regency Hotel & Conference Center, A BW Premier Collection Property. Have a terrific week! Terry Stalsberg, CHA General Manager

"Great staff. Clean, big rooms. "

4
19/05/2017

Stayed at the Park Regency for one night while visiting friends in the area. The staff was incredibly friendly and helpful. Really, 5 stars for the staff we encountered. Our room was spacious and clean. I believe they recently did some renovations because we could smell paint. Our room must have needed some additional touch ups because there were some random holes in the walls and paint in places it shouldn't have been. But no big deal. Great price so can't complain!

Terry S, General Manager at Parke Regency Hotel and Conference Center, Best Western Premier Collection, responded to this review
Hello! Thank you very much for taking the time to provide a rating and review. I am pleased that you enjoyed your time with us. Yes, we still have to do some minor touchups with the paint. I do apologize for this. Thank you again for choosing the Parke Regency Hotel & Conference Center, A BW Premier Collection property. Have a terrific week! Terry Stalsberg, CHA General Manager