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Best Western Plus Bloomington Hotel, Bloomington

4.5/5  - basé sur 1663 notations.
1901 Killebrew Drive, 55425-1890, Bloomington, United States - See map

Experience fun and adventure at this Bloomington, MN hotel offering easy access to the Mall of America®, MSP Airport, Target Field and much more! The nation's largest indoor mall is just a block away from this modern Minnesota hotel, ensuring that all guests can relax with retail therapy, grab a bite to eat or have some fun at Nickelodeon® Universe and Minnesota Sea Life® Aquarium. The big adventures and excitement won't stop there - our property is also located near the Minnesota Zoo, Nicollet Mall, Science Museum of Minnesota, Como Park Zoo and Target Field. Guests traveling on business can enjoy easy access to Health Partners®, Polar Fab, National American University, ADP®, Ziegler Cat®, Delta Airlines, General Dynamics and Best Buy® corporate headquarters. With MSP International Airport just three miles from this Mall of America® hotel, you can travel with ease. We also offer a free local shuttle with service to the airport and nearby attractions. Many guests also enjoy relaxing and playing on the premises - our indoor heated pool, water playland and hot tub offer the perfect place to unwind or have some family fun. Guests of this Mall of America® hotel can also enjoy the convenience of having access to a 24-hour exercise facility, a business center, a convenience store and more. Call today and our knowledgeable staff can let you know all about our meeting facilities. You'll feel right at home in the well-appointed rooms or suites with elegant, comfortable furnishings and abundant amenities. The spacious, modern rooms at this Bloomington hotel offer cable television on a 42-inch LCD HD TV, a microwave, a refrigerator, a desk, high-speed Internet access and more. Wake up to the perfect start to each day: a delicious complimentary deluxe continental breakfast. RedRossa Italian Grille is our on-site restaurant, offering room and poolside service. Reserve a room at the Best Western Plus Bloomington Hotel! Enjoy your stay!

Best Western Plus

Bloomington Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1664 guest reviews
NOTE ISSUED
Excellent
956
Very Good
486
Average
135
Poor
61
Terrible
26
REFER TO NOTICE
Business Business
192
Couples Couples
237
Family Family
1003
Friends getaway Friends getaway
120
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Short MOA visit"

5
13/07/2018

This was the perfect hotel for a 2 day stay for our short visit to the MOA with my daughter and the littles! Our room was on the first floor, poolside. It had comfy beds and a small balcony. It was perfect to have the 6 year old in the pool and the 1 year old sleeping because we could sit right outside the room at the pool. It was not loud at all in our room. The kids pool was perfect! The continental breakfast was great! We took the shuttle back and forth to MOA that was so convenient (7 Min) and also did a short walk one day too. Great choice!!

"Concert Target Field"

5
05/07/2018

Awesome stay! DuWayne the shuttle driver was incredibly accommodating. Always helpful and very friendly. The girls at the front desk were very pleasant. The breakfast was good and a great way to start your morning. We often walked to the Mall of America as it was that close.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ron Theis GM

"Good price point but needs a refresh"

2
28/06/2018

We stayed at this location due to the price point and location to The mall of America. The rooms are dated and dingy, carpets were all stained and the walls were all marked. The staff was friendly but unwilling to accommodate early check in or late check out. Breakfast staff was great. Pool was extremely busy as was breakfast. Dollar value was really the only upside.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I apologize for the issues you had, we are currently working on updating and we are also carpet cleaning all of our rooms and fixing the walls also. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ron Theis GM

"Mall of America base camp: good price for location but a very average stay."

3
28/06/2018

Some good, some not so good. Good price for location as it is a 15-minute walk to MOA. Also, there is a fairly regular shuttle that drops you off and picks you up at the main entrance to MOA. Transportation will also pick you up and drop you off at the airport. All transportation requires up to a 20-minute wait, so be patient if you want to utilize the shuttle. Pool was OK, expect kids in the jacuzzi. Resturants: JTs (attached) was good to very good 4 out of 5 meals. Fridays and IHOP are a 5-10 minute walk. Room's fridge was a bigger than average. Beds were OK. TV service was basic. Sofabed was nasty (moldy) on the inside so we just used the couch and kept it closed for our teen to sleep on. Front desk, housekeeping, and room service was subpar and, at times, unattentive. I also found my room noisy over the 4 night stay. Bottomline, good price for location but a very average stay.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ron Theis GM

"Outstanding, With One Major Caveat"

4
25/06/2018

Best Westerns aren't typically thought of as destination hotels but the shoe fits in this case. With an indoor splash park for kids and a location where you can hit the Mall of America and a Twin Cities Metro stop with a rock, you could stay here for several days before exhausting all the possibilities. We opted for an extended room, which is sufficiently larger than a standard room without suffering the cost of a suite and comfortably served our party of two adults and three younger kids. The splash pad was a huge hit with the kids, and unlike other hotels we've visited with similar facilities, the floor didn't seem like a slipping hazard (I've seen a guy get a concussion at one property with slick pool floors). There's also a game arcade, as well as a larger pool and hot tub for the grownups. The hotel also offers a free shuttle to the Mall of America and the two closest Metro stops--we utilized this twice and both vehicles were clean, spacious, and punctual. All employees were friendly and helpful--one front desk clerk went on a scavenger hunt to find some plastic utensils when a local restaurant failed to put some in my bag. With hundreds of rooms but only two floors, the property has a huge footprint but is well-designed. All rooms are oriented to be within a stone's throw of the pool area and there are six entrances with plenty of parking around each one. That being said, if you're in the back of the property near the freeway it is a long jaunt to the front desk and breakfast area.... ....though given the experience we had at breakfast on both mornings, you may want to avoid it anyway. It's the one thing keeping this property from a five-star review. While there is an ample selection of food and drink, there isn't enough food or seating volume to serve the size of the property. While food running out was a minor annoyance, the size and layout of the seating area is truly terrible, especially if you have a large group or younger kids. Fully 75-80% of the seating is taken up by high-top bars and tables and there is a constant scrum for the "good" tables--I witnessed several single diners or pairs taking up spaces meant for 4 to 6. If this area was re-arranged or expanded to meet the needs of the property, I can safely say it would be a five-star experience.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You Ron Theis GM

"Walking distance to the Mall of America"

5
18/06/2018

Just a short maybe 5 min walk across a skywalk over a busy highway and you are in the Mall. Great little restaurant in the motel, with the option of eating and ordering drinks at the pool. Nice hot tub and large pool area. Young kids will love the splash pool area. We found the value of the room and location perfect for our family get away. We also used the stay, park and fly option, with a great shuttle to the airport maybe 15 min away and once we landed I called and they picked us up.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ron Theis GM

"Pretty average but can walk to Mall of America"

3
17/06/2018

I found this best western to be average. The place is pretty noisy and surrounded by pavement and good luck finding any food after 10 p.m. But the staff was very helpful and pleasant, room was clean, and it is located within walking distance to the MOA. They could use a courtyard to some place to be outside but most people are probably interested in the pool area. No outside pool, but a large pool recreation area built for pre-teen age children. The pool area rooms are noisy from the activity and the other rooms are noisy because of the parking lots and road traffic. I was there on business and the room had good wi-fi and work space. They also served a decent breakfast, however the attached restaurant is so slow you could walk to the mall and navigate your way to the 3rd floor food court just as quickly as getting served there.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise and service time at the restaurant. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ron Theis GM

"Very Nice Rooms and Location—Service Needs Some Improvement"

3
14/06/2018

Five of us stayed here on an overnight trip to the Mall of America. We were fairly satisfied with this hotel, but the service was mostly poor overall, and that slightly detracted from my overall experience. I will describe in more detail below. Location: Excellent. This property has one of the best locations out there. It's only a couple of blocks from the Mall of America, and is only a few miles from MSP airport. There is also a shuttle service to/from the airport and Mall of America available. Service: Mediocre. We checked in to the hotel around 3:45 pm. The front desk agent was extremely slow and not the friendliest. She also took a phone call directly in front of us instead of placing them on hold. The biggest negative for us was that the shuttle did not return to pick us up at the Mall after calling ahead. We called and were told ten minutes, but after calling again 30 minutes later, they told us it would now be 20 minutes. Ended up taking a cab on the way back. On a positive note, shuttle driver there was very friendly. Rooms: We rented two rooms here. Both rooms were very nice. They had a fridge, microwave, and a Keurig. The beds were extremely comfortable and we really liked the pillows. Also, we had both rooms with sofa beds, and they were larger than average. Overall—good! Other: * Free breakfast was okay. It wasn't as good as other Best Westerns, but I've had worse. * The hotel is extremely large with a MASSIVE pool area, so prepare for VERY long walks to your room. * Guest laundry is only $1.75/load ($1 wash, 75¢ dry) Overall, the hotel wasn't too bad. I debated between 3 and 4 stars for this place (3.5 stars sounds right, but rounded down to 3). Would I reserve it again? Yes, but it wouldn't be my first choice.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the service. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ron Theis GM

"Best deal near MOA! Incredible staff delicious breakfast free shuttle. Immaculately clean. Super comfy."

5
11/06/2018

The bloomington best western is by far the best hotel i have ever stayed in. To begin with tjey offer a free shuttle to and from the airport. The desk staff are patient and helpful and accommodating. The rooms ate spotless. Not a speck of dust. Housekeeping does a magnificient job. The most comfortable beds i have ever slept in. Their are 2 pools in the center of the hotel. 1 kiddie and 1 adult. Lovely hot tub. If u have kifs stay poolside so your balcony oberlooks the pool. If mot sdk for a room away from the pool so it eill ne quiet. The dining room staff work their fingers to the bone. Refilling food and drink non stop. And the food is a full free breakfast and it is delicious. Fresh hot eggs and psncakes or waffles and bfast meats and breads and pastry. A yogurt machine with all the toppings. Mice quality food. Tje shuttle drivers take u back and forth to the mall all day and it is wslkable as well. Wr wrte therr during a blizzard and the shuttle made sute all their guests made it back safely to the hotel!! Highly recommend. Cannot say enough good things about tjis hotel!

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ron Theis GM

"Close to airport and Mall of America"

3
11/06/2018

It is strategically close to Minneapolis-St Paul airport just off 494 adjacent to Mall of America. It is a large hotel with a large pool and water-play area in the middle. The rooms are large and relatively quiet unless kids are running to or from the pool in your hall. The breakfast is complimentary, but the room is small compared to the expected number of users. There is an adjacent restaurant with primarily fast food, pizza, and salads. The staff is very friendly and helpful. There is a free shuttle to the airport.

reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ron Theis GM

"Great location and pool"

4
09/06/2018

Great hotel, only 10 minute drive from MSP right opposite the Mall of America. Great pool and breakfast, just what we needed after a long flight before heading out in the wilderness of Minnesota. Would definitely stay here again.

"Great Pool for Young Families"

4
06/06/2018

We booked this hotel because it had a nice little water park for our preschooler and toddler. They loved it, and we spent hours splashing away. The room was standard. Breakfast was a bit disappointing. They had the standard hotel breakfast foods but lower quality. I was also disappointed in the amount of waste (plastic cutlery, styrofoam plates, etc) from the hotel breakfast.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You Ron Theis GM Best Western Plus 952-814-2909

"Upgraded to a large suite"

5
01/06/2018

We spent 33 days on the road and drove over 7,800 miles. This was the best room of the trip. We were upgraded, so we had two large rooms. Of course the upgrade earned this Best Western 5 stars. Everything for us was perfect.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ron Theis GM

"So-so"

3
29/05/2018

A little disappointed in the room. Bathroom was very cramped, no counter space. Bed was terrible, definitely not the Best Western quality we're accustomed to. And the room was not vacuumed for four days.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You Ron Theis GM Best Western Plus Bloomington 952-814-2909

"In town for a Tourney"

4
23/05/2018

Our team got a good rate, so we stayed here for one night. It is fairly nice, across the street from the MOA. the rooms were very good and the restaurant was good but very slow, but it was late 10:00pm when I placed an order to go. The best part was the breakfast, it was amazing and all my kids loved it. they had a very good selection.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You Ron Theis GM Best Western Plus Bloomington 952-814-2909

"Off to Atlanta"

5
21/05/2018

We stayed close to airport and used Sleep and Fly there. Good room, good breakfast. The shuttle was excellent-plenty of room, courteous and on time. Right across from Mall of America—walkable. Would stay again.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You Ron Theis GM Best Western Plus Bloomington 952-814-2909

"Nice hotel near Mall of America"

4
17/05/2018

The hotel is walking distance from mall of America with free shuttle bus from air port and to the mall. Fast check in, friendly staff with complimentary descent breakfast. The room is clean and comfortable accommodating up to 4 persons, good WIFI. Daily house keeping and the breakfast was reasonable.

"Great pool for kiddos"

5
15/05/2018

We had a really great experience at this hotel. The pool area is large, fun, and clean. The rooms were clean and the beds were comfortable. It is in a great location across the street from Mall of America and is pretty centrally located from any of the main attractions in the MSP area. The breakfast was mariginal...standard hotel comp. breakfast but the pizza from the restaurant was really good.

"Awesome Trip to see the City Monuments, Historical Sights and MOA !"

5
11/05/2018

Located literally across the street from MOA and we had such a good time staying at the property. Room was clean and everyone was so so so helpful!. We had a little difficulty finding our room but got help as soon as we needed it. Breakfast was beautifully done and in a clean space. Pool are was gorgeous and very relaxing soaking in the hot tub. Everything was superb!

"Unfriendly front desk"

2
04/05/2018

The check-in experience was not good. We were never greeted or told that it would be just a few minutes. This is a staffing and training issue. The first impression was not good. The clerks were obviously having a bad day. Some hospitality training would be in order. We do not ask for anything special, just to be treated with respect and courtesy. Rooms were fine and restaurant was very good. We had to call 3 times to get shuttle from airport, as desk clerk kept hanging up on us.

"A solid bet every time"

4
03/05/2018

I've yet to be disappointed in this hotel. This time, my 5th, there were 6 of us (4 kids) in one bed. All slept soundly! Decent breakfast , good pool and hot tub, nearby restaurants and the MOA within walking distance makes this a perfect family stay .

"Family night out RUINED"

2
01/05/2018

This hotel has so much to offer, yet has a long way to go. The accommodations are great location, rooms are nice size and comfortable. The shuttle to the Mall of America is also a nice perk. The breakfast is okay, nothing to rave about. The pool area is fantastic especially if you have small kids. It would be the absolute perfect place except my experience turned really sour. During our stay as the kids were playing closely supervised in the pool area, other children much older than what would be legitimate to play in a 2 foot kiddie pool area were also playing there. It was when one of the older kids decided it was okay to kick and push a 3 year old on the slide that really got to me. I corrected them quickly stating that was not appropriate. I went above that and went to the front desk asking if they could send someone to walk around the pool area and maybe intervene as it was busy and several kids were virtually unattended. I thought perhaps that this presence of someone from the hotel in the area may help. I was very quickly shot down and told that it is a "swim at your own risk". I certainly understand that, but it was just a request to take a proactive approach to try and curtail a situation that was getting out of hand. I took my kids back to the area and continued to watch them play in between watching older kids run up the slide, push little ones to the slide to run down it and horseplay. The night was ruined after I had complained and my 3 year old was standing at the top of the slide getting ready to sit down and go down, one of the older kids came running up the slide pushed him down and caused him to hit his head. Fortunately it was a few tears and a decision to go back to our room and catch a movie rather than enjoying what we had paid for ---the reason we had chosen that hotel was the indoor area. It is a shame that the lady at the front desk when i initially complained couldn't have sent someone out to just make the rounds, be a presence. That probably would have helped alot as parents might have perked up and gotten out of the hot tub to pay closer attention or come out of their rooms to check on their kids more often. Its sad that our stay was ruined by what could have been corrected by a quick 5 minute walk through and a stop to pay attention to the patrons of the area for a minute or 2. Instead we went home being unable to enjoy the great area we paid for, but we did get to take home a goose egg on the forehead for the push we received. I understand it is swim at your own risk, but really a simple solution could have solved the problem and I was met with what I perceived at the time as kind of a snooty, I'm too busy for you lady comment. In the days after my stay I have now become angry that as a paying patron of the hotel I was unable to utilize what I had paid for, and my response from the staff was less than stellar.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Mall of America"

5
01/05/2018

Visiting swimming and shopping with granddaughters. Had a great time. Shuttle to the mall, location is prime,and friendliness of each and every staff member we encountered. The best value in the area.

"Need of update"

2
27/04/2018

A lot of things did not work, room was noisy from outside fan and constant dripping. Do not like the fact that you have no rooms for smoking and make husband go outside to have a cigarette. Some accommodations should be made for smokers and handicapped persons Food was great.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Location can't be better for the Mall of America"

4
25/04/2018

A short walk to the Mall of America or hotel shuttles are available as well. Large property with parking on site, comfy room, and good food available in their restaurant. A little banged up from high traffic and may needs some upkeep on small issues such as marks on the hallway walls etc. For us it was quiet and we were there on a busy weekend.

"No room at the Inn"

1
25/04/2018

When we showed up to check we were told that our reservations were for the pervious night and that there were no other rooms available. I was told by the front desk that they were sorry and was given a phone number to call and sent on our way. We have stayed here many times and always very satisfied and felt they could have provided a little more assistance than just a phone number on a post it note.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Richard, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Excellent service! Perfect spot to stay!"

5
23/04/2018

My mom and I stayed here for our Mall of America trip! Location of hotel is perfect! Free shuttle service to and from airport which is less than 10 minutes away! (But far enough that you don't hear the planes) and free shuttle service to and from the mall 24 hours a day (just make a quick call to front desk and next thing you know they are there ready to pick you up) unbelievable great fast shuttle service! You do have the option to walk there. Restaurant on site but we did not go. The complimentary buffet breakfast was great! We had waffles,French toast, parfait bar, cereal, delicious pastries, oatmeal, fruit, eggs, and sausage! Everything was warm and the staff kept up with refilling everything (6am to10am). Pool area was very clean and was awesome for families! Our room was very nice with comfy beds. We went with the deluxe king suit (with couch and fireplace) that was located far from the pool area( which can get a little loud at night). gym area worked out great for a morning work out. Definitely recommend staying here for the wonderful shuttle service, included breakfast, location, friendly staff, and nice rooms!

"A Hotel and a Resort!"

5
22/04/2018

This was our third family reunion at this property. We all enjoy the pool, hot tub, and the grandkids love the water features. We always enjoy at least one meal from the restaurant which delivers to our poolside patio. The shuttle service is also excellent. For family fun, this hotel is wonderful!

"Great Family Vacation!"

4
15/04/2018

My family and I booked at this hotel because it was within walking distance from the Mall of America, has a family friendly pool and a full breakfast included. They even offer a free shuttle around to the other side of the mall and have coin operated laundry for guest use. The room we had was pool side, but unfortunately the sliding door lock was broken. We brought it to the attention of the staff and used a stick in the meantime to keep the door secure. (It never got fixed while we were there.) The pool was amazing for our young girls and the breakfast was wonderful (but very busy on the weekend)! The room itself was very large, as well as the bathroom. Yet, it did all come at a high price. We booked through a discount website and saved a bit. We would stay there again in a heartbeat!

"Clean and Quiet, friendly staff"

5
11/04/2018

Central location, close to Mall of America and Transportation center. Access to Bus and Light Rail routes. Very quiet rooms, staff polite and friendly. Good interior illumination, plenty of parking. Pool area large and clean. Breakfast was good. Shuttle service was awesome. All ADA accessible.

"Will think twice about staying here again because of the pool area."

3
09/04/2018

We have stayed at this hotel many times (in the Pool side rooms) and always loved it. However, this last time the pool area was out of control. People booked poolside rooms for birthday parties which brought in more people then a room will hold. The pool was filled with kids and no supervision. We counted 5 different birthday parties going on at the same time.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Great stay!"

5
06/04/2018

Would highly recommend this hotel! Clean, nice staff, and great pool area for both kids and adults. In walking distance to MOA which is very convenient. They also have a 24 hour shuttle available. We will definitely be back!

"Great stay!"

5
31/03/2018

Our room was clean, spacious, and the bed was comfy! The pool area was perfect for our children. Every staff member we saw was friendly and the front desk person was very nice. The food at the restaurant was also very good. The location was perfect as well, close to MOA, the airport, and the MN Zoo.

"NOT RECOMMENDED."

1
30/03/2018

Charged double, and no return call from management for over 3 weeks. Very disappointed and will never return to this location. Kids in the pool area were out of control, with footballs flying across the two pools and many kids unsupervised. 20-30 min check wait, and only one front desk person who was very overwhelmed. Loud, obnoxious and terrible service!

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Hotel from Hell"

1
29/03/2018

I grew up in Bloomington, MN and came back to visit family. I got a hotel room for part of my stay so family can come and visit and the kids can play. Let me share my pro's and cons... Pro's first: 1. Walking distance to the Mall of America 2. the pool area was nice for the kids 3. breakfast was quick and easy and had several choices. Con's: 1. beware when you check in they place a large hold on your credit card 2. Our room was NASTY...when we got into our room there was dirty wash clothes hanging in the bathroom, a cup that looked like pee or beer was in it. The coffee pods had holes in them and there are crackers, pills, toe nail clippings and other stuff on the floor. I called to the front desk and asked to be put in another room. I was told the only other room was in the far back of the hotel (totally not true, they could of placed us in a pool side room but that would have been an upgrade). Then the front desk called me back...they said if I checked in at 3:30pm why am I calling them at 7...I explained when I checked in I didn't go to my room I actually went to my parents house to visit then came back with my kids (my kids were at my parents while I checked in). So..rudely the lady named Erica at the front desk said "oh I see" and then sent someone to my room. I CLEANED THE ROOM! I stripped the beds down, pillow cases off, towels gathered. The guy came and handed me one set of sheets and took the dirty laundry. I asked for a 2nd pair for the 2nd bed...he returned with another set. Then I asked for the top sheet for each of the beds comforters....I guess they don't change these in between visitors normally! I also had to request pillow cases. 3. The pool has so much chlorine it literally burns your skin if you go into the water, if you don't your eyes will burn even not being in the water! The kids enjoyed swimming but every child that went in complained about their skin hurting and eyes burning (they did have goggles on too). Don't think there is any control over kids in the pool, no staff was ever seen and kids were out of control often with no parents around. The towels were rarely in stock and were the size of a hand towel so I'd suggest bringing your own. 4. The "TJ"s restaurant/room service. - we couldn't find a menu anywhere, I called them...they said well just go online and rambled off the website. I did place an order and when we got our food it was beyond spicy....the french dip very spicy and the BBQ burger was so spicy my son wouldn't eat it (my son is 18). 5. Bring a pillow...there are 4 mini pillows on each bed, these are worse then then $1.98 pillows from walmart...no kidding I went to walmart to purchase a pillow for $2 to get me through my few days at the hotel. 6. Walls are paper thin. When the people next to you cough you hear it, pee (yep pee) you can hear the urine hitting the water! Non-stop people talking in the halls keeps you up all night and very early in the morning. 7. Did I mention the nasty dirty room I had to clean, my nephew found crackers under the bed and blood stains (or wine I pray) on the pillows and on the floor! 8. Check in lady was also Erica and she was very rude. 9. Internet is about as fast as dial-up. I wouldn't pay $25/night to stay here. I have stayed at 2 star's that are much cleaner and staff much more friendly than this place. So disappointing!!! For $200/night the least they could do is be polite and have relatively clean rooms or fix the mistake in any way they could...I didn't think we should have had to change out everything...my mom brought me Clorox wipes to wipe down the room, I wish I had a vacuum too. The next day they came in and made our beds....no new towels, no vacuuming and no coffee replacement. Never again will I ever stay at another Best Western of any kind!

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest- Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Good location, clean, but loud near the pool"

4
29/03/2018

We just completed a stay here which included my wife and 2 kids ages 4 and 8. The location is nice if you are visiting the mall, it's a short walk (less than 5min) or they will also shuttle you over. The rooms were clean. The beds were too soft for my liking but you can't please everyone there I guess. My one complaint is the pool hours are 8am-11pm every day especially if you have a pool side or pool view room (we had pool view). I don't mind the 8am but when you are trying to get kids or yourselves to sleep and all you hear is the people yelling and jumping in the pool it makes it quite difficult. Both nights people were in the pool until 11 so it makes for a late night. I don't think closing the pool at even 10pm would be unreasonable especially on weeknights. If we stayed again I would probably request a room away from the pool. That being said my kids had a blast in the pool and the splash area was great for the younger kids. Breakfast was nothing special but nice if you are in a hurry or on a budget.

"Mostly Good"

4
25/03/2018

This is a lovely hotel with very nice & clean rooms. Our room was spacious & quiet with nice furnishings. The breakfast in the morning was very adequate, had all the necessities to get the day started. It's right across the street from Mall Of America & they have shuttles to take you there. The pool area is very large, with both a regular pool & a kiddie pool, plus hot tub. There are video games & plenty of tables down there too. Our only issue was with an employee. Jonetta checked us in & seemed distracted or annoyed that we were there. She was very short with us when asking our info & did not make eye contact once. I tried to ask questions about the shuttle & when it left. She answered the phone in the middle of answering me & went on to help the person on the phone, without finishing my answer. We just took our keys & went to the room. A while later we came back to the lobby to ride the shuttle to the Mall Of America. We had to wait about 15 minutes because the shuttle was at the airport & that was just fine. While waiting, we overheard Jonetta talking with a coworker about another employee. She was making demeaning comments & laughing. She was not talking quietly. We were not the only people in the lobby. Just thought that was very disrespectful & shouldn't happen in the lobby. All the other employees we spoke to were very friendly & helpful. The shuttle drivers were very nice & punctual. The morning crew at the front desk were great too. They were upbeat & easy to approach. Housekeeping did a wonderful job cleaning our room. We didn't let our check in or other situation effect our rating. We enjoyed our stay & will be back.

"Nice place with kids"

4
20/03/2018

I booked using priceline to get a pool side room for the same price as a normal room on best western site. Arrived and was told they are sold out. Lady at the desk was very friendly and put my family as close as possible to the pool. I called priceline and apparently there is a very small print that I still can't seem to find that poolside is only given if available. Priceline is a joke and I would not recommend using them. Hotel was great. Clean. My 4 year old and 2 year old LOVED the pool. It was a busy place and the pool most of the time had a good amount of people in it but not over packed. I thought it was fairly quite. Breakfast was good. The restaurant connected to the place is fair- Staff was friendly but food is high priced for what you get and quality is fair at best. Pizza was awful. Shuttle driver was crazy and my daughter got car sick and puked outside as she stepped out of the shuttle in the 5 mins we were in there. Otherwise shuttle was good-you call when your ready to be picked up-super fast response time. Based on the pool, quality of room and breakfast I would come again and recommend this place but to book straight on best western site that way if there is issues it can be handled with them.

"Thin walls!"

2
19/03/2018

Thin walls and lots of families with young children running up and down the hallway plus housekeeping starting to vacuum around 6am so lots of noise. Tired decor. No service at breakfast. Overall not a good choice.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Nice place to stay with kids."

5
17/03/2018

This a great place to stay, especially with children. The pool area is fantastic!! Only problem is getting the grandkids to leave the pool. We have stayed several times and if I had to find something to complain about it is sometimes a challenge to make a reservation because they are fully booked.

"Great!!!"

5
13/03/2018

Great. Stayed here multiple times and as always they deliver. Great place and will continue to stay here as this is our 5 time in 10 months. Breakfast is amazing and rooms are always the best (clean and ready to go)

"My family and I were very pleased"

5
10/03/2018

This hotel met all of our qualifications. From a clean room, to the beautiful pool/water park area, to the wonderfully friendly Minnesota nice staff. We decided to have a getaway weekend, and working in a hotel myself I'm an avid review reader. This definitely exceeded my expectations! I didn't have a pool side room, however, they seem to be nice with little balconies! I would recommend.

"Mall of America visit"

4
10/03/2018

Nice hotel close to MSP Airport and walk or take the Best Western shuttle to Mall of America. Pool area was amazing even though we didn't have time to use it. Room was fine and staff was helpful. Would definitely recommend.

"Messed up room reservation"

3
06/03/2018

We reserved a King room and 3 weeks prior to checking in I called reservations to ask if any poolside/poolview rooms were available. The man on the phone said yes and that we were in one. I confirmed with him at least three times on the phone that we had a king room overlooking the pool and he said yes each time. When we checked in we were not in a poolside/poolview room, when I informed the lady at the check in that I confirmed several weeks ago that we had a poolview room she said she saw nothing about that and there were none available to move us in to. She said we already had the lowest rate so she couldn't give us a discount and when I asked how this happened she said I probably spoke to central reservation and they don't know what they're talking about. That was upsetting because why was I transferred to central reservation in the first place if they don't know what they're talking about? She seemed to sincerely try and find a spot for us near the pool but couldn't and said she would see what kind of discount she could find for us and wrote down our name and room number. We never heard back from her and there was no type of discount reflected on our bill. We would've even been happy with free apps at the restaurant or any small gesture but the fact that she never followed up was very upsetting and disappointing. Other than that the room and hotel amenities were nicely updated and breakfast was fresh with a lot of option. Disappointed that they didn't rectify the situation better with our room, otherwise would've given 5 stars.

"Park and Fly"

4
03/03/2018

Great for Park and Fly. Very accommodating, picked us up right away at Terminal 2. Comfortable rooms. Great restaurant on-site. Kind of hard to navigate the hallway with the pool in the middle. Would recommend.

"Adorable...perfect for families."

5
01/03/2018

As a flight attendant, we don't get to choose where we stay. What a pleasant surprise to end up at this hotel. The pool area is wonderful for children, as it is set up like a mini water park. The breakfast is just right, and is a great savings, again, if you're bringing your family here. The hotel is immaculate, (I actually saw the shuttle driver outside cleaning and shining up the van during his downtime), and the staff is the epitome of top customer service The breakfast staff is especially nice. Everyone is helpful and friendly. The rooms are tastefully decorated and in perfect condition, as well as kept clean as wax. The best part is, it's within walking distance to, "Mall of America", though the hotel offers a shuttle ride if needed. I can't wait to go back, as it was the perfect layover. Great job!

"Busy place, but nice..."

4
28/02/2018

We stay here every year when we go on our trip to the warm weather. It's a busy place and is always full. Sometimes it's a little noisy at night but calms down by 11:00 pm. The breakfast is adequate and the attached eatery was great.

"Generally Nice"

4
21/02/2018

Had to switch credit cards ahead of time, and the front desk staff was helpful with that. Arrived on a Friday night, and we were checked right in. As a Best Western Rewards Member with Gold Status I was invited to choose 4 items from the convenience stand, which was nice. I was with 2 of my friends and their three year old daughter, and when one of my friends had asked for more coffee for the Keurig (which is a nice touch by the way), he said he was met with a slight attitude from the front desk which was a little discouraging, and a little embarrassing since I had convinced them to switch to this hotel. The rooms were nice and clean, very spacious as well and the property is HUGE! Pool area was nice, but I'm glad we didn't get a pool view room as they seem to be smaller than the room we had which was facing inside, away from the parkway, but still had a nice view. For anyone who complains about noise, we certainly didn't have that problem at all either. Rooms were cleaned and replenished daily, breakfast spread was very nice too! They do offer a shuttle to/from the airport as well. I had initially requested the 4:30 AM shuttle, but didn't make it, so I made the 5 AM shuttle with no issue. Would have appreciated a phone call from the front desk to ask if I was still coming though. Instead I ended up running like a madman across the hotel to the lobby asking if I missed the shuttle and was answered with a "Yes you did." Great. Thanks. At least she immediately offered to re accommodate me on the next one. I understand I was a little behind, but there was no call or anything to check on me. However, all in all, the stay was pleasant.

"Pretty awful experience "

2
19/02/2018

We have stayed in this hotel before and returned because we like the idea of pool side rooms, which you don't find much anymore. We called at 1:30, because we had 2 crabby kids at the MOA and we were wondering about an early check-in. We were told that was not possible, but that there was "guaranteed check-in by 3:00". We arrived at 2:45 to be ready. At 3:00, front desk apologized and said that housekeeping was behind and it would be 15 minutes. Long story short, this continued FOR 1 HOUR while we sat in the lobby with 2 crabby toddlers. When I asked what "guaranteed" check-in meant, they couldn't tell me. Also, I was told since we booked on orbitz, they couldn't do anything to make the situation better. We were given a coupon for a free appetizer (gee thanks), which was TERRIBLE. Additionally, the restaurant at the hotel screwed up our order and gave my husband a cold pizza after he waited 30 minutes longer than quoted. He foolishly returned to the restaurant later in the evening and waited 60 minutes for chicken wings! I don't know what Is going on over there! We do like the pool area and the location is nice, but clearly the staffing is awful. Will not return.

"Bring your own pillows, and prepare for loud people all night long."

3
08/02/2018

The beds had no normal pillows and instead just small, square lumpy pillows making it an uncomfortable sleep. This hotel is very near the airport with shuttle service which is great if you are utilizing airport. However be prepared for people noise all night and especially early morning hours who I assume were going to airport for early flights? Door banging, loud talking in hallways etc. Both nights I stayed this occurred beginning at 2:30 am so I do not recommend this hotel for a good nights sleep.

"Great hotel with a great staff"

5
02/02/2018

Visited here with wife and two young sons (1 & 3). The employees are great at this hotel. Front desk very pleasant on check in and check out. We got a few rides with Dwayne the shuttle driver and he was fantastic to talk to and great to our kids. We highly recommend this place if you are in the area.

"Great value with many conveniences"

5
29/01/2018

Our family really enjoyed this property. We stayed in room 2222, which overlooked the pool area. The room offered two double beds and a reclining chair, plus plenty of space to move around the room. The included continental breakfast had something for everyone, including hot items (eggs, sausage, pre-made waffles), or items you could prepare like oatmeal, breads for toasting, cereal, yogurt. The kids loved all the toppings available for waffles, and I appreciate that fresh fruit was included on the buffet. The pool area was generally well-kept, and the kids loved all the space between the two pools. We stayed over a weekend, so we did run into some rowdier crowds in the pool common areas, but I noticed the noise pretty much stopped when the pool closed at 11PM. I also noticed that the thicker curtains in the room helped block the pool noise when our family went to the room. There was also a complimentary shuttle to the mall, which was fantastic (I think they also had a route to the airport). The driver was great and it was a nice convenience during a chilly January. The mall is within walking distance if you prefer that, it just worked better for our crew to take the shuttle. I would definitely recommend this hotel for families, and for the proximity to the mall.

"" friendly staff, great location""

4
26/01/2018

The staff at the Best Western Plus are very accommodating! The location is wonderful easy walking distance to the Mall of America! As far as the hotel itself the rooms are very average if you want a large room with no tub you would choose 2229, if you want a bathtub you would choose room 2001, but that is close to the stairway so make sure you ask to have a room down that Hall. The stairway is very loud as there are a lot of kids at the hotel also people leaving early in the morning for flights. The pool area is very clean and well-kept. The breakfast buffet offers a lot of options and very clean more space than the average breakfast area! Parking is interesting during the snowy weather. Overall a nice experience!

"We'll be back."

5
24/01/2018

Great place to stay with children. My granddaughter had a wonderful time at the kids pool. It was also convenient to go that short distance to the mall. I was able to park right outside my window where I watched my car get buried in snow. They did have bobcats out plowing during the night, and the sidewalks were shoveled. The breakfast was awesome, with two TV's and plenty of seating and food choices.

"Great place for the grands and I!!"

5
22/01/2018

This hotel is literally right across the street from the Mall of America. The hotel has a shuttle that took the 5 of us over there on several occasions. The staff is very friendly and professional. The food at the restaurant was very good and reasonable. The hotel also has an indoor water play area with several slides and other water play ameneties. It also has a large pool and a hot tub. There was plenty for all of us to do. We requested an extra bed and had one within the hour. The breakfast was really good, fresh and offered something for even the pickiest of our group! It was an awesome experience and I will definitely go back again!

"Great Staff"

3
22/01/2018

Wonderful welcoming staff at the front desk and at JT's Food & Cocktail located at the hotel. Huge pool area, great if you're coming with your family, ask for pool side. Very large property. If coming for work ask for 2nd floor in the back. Great breakfast buffett, all the usual offerings, Breakfast doesn't start until 6:00 am, which seemed odd and late. Hotel gym is not good! It is off the pool, dark and older equipment. There are 3 hotel shuttles, they will pick you up from the airport or take you over to Mall of America. This is an older property rooms are OK. Great front desk staff and the bar staff at JT's is fun and welcoming. Excellent shuttle drivers all I experienced where helpful, kind and polite.

"Satisfied"

5
10/01/2018

This hotel goes above and beyond for its guests. When they heard the room was not cleaned to our satisfaction they sent someone in to remake the bed and vacuum the room again. They also gave us a discount on the room. The pool side rooms are quiet when you shut the door. The staff was friendly when checking in and out. The beds were very comfortable as well.

"Very Nice room"

4
08/01/2018

The room was better than expected. If you plan on staying pool side be ready for the noise, we were on second floor. Check in staff very friendly. Not the most helpful when asking for simple things like a fork.

"Great time !"

5
06/01/2018

Wonderful treatment upon check in and check out with great local knowledge and advice of the area, and excellent shuttle services. The temperatures were well below 0 the duration of our stay and the staff made this a comfortable and enjoyable experience transitioning around the local area.

"Great Stay - Great Staff!!!"

5
03/01/2018

Everything was awesome! Such a great hotel and restaurant - the staff was so great! Ebony was such a welcoming person and made everyone feel so great! The restaurant waiter we had at 2pm on 12/27 was so very nice and helpful! Overall a great experience!

"Great hotel next to the Mall of America"

4
01/01/2018

We had a great time at this hotel. Went to the Mall of America and spent 6 hours and had a lot of fun. Came back Saturday night and went into the hot tub for a hour and a half. Only problem was the step close to the hot tub was hard to see and my wife tripped and broke a bone in her foot.

"Excellent Service! Excellent Stay!"

5
31/12/2017

Loved this hotel, starting with our check-in. Roy at the front desk was exceptional - professional, welcoming, and kind. Had a treacherous (icy conditions) drive from Wisconsin to Minnesota. Roy sympathized with us and provided a quick registration, bottled water, and coupons for the restaurant. Brittany also gave us a very warm welcome. The room looked newly renovated, clean, and was so comfortable, including the bed. Breakfast was perfect for us - cheesy eggs, french toast or pancakes, real almonds for a topping, homemade yogurt, bagels, fruits, and many extras. The weather was too cold for us to venture out so we were delighted that the hotel had a restaurant - plus it had a lovely decor. The wood-fired pizza was delicious and exactly what we needed. Also appreciated our server, a young man that was efficient and exactly what I hope for in a waiter. The hotel looked fully booked, but there were always plenty of parking spaces by our door. The Mall of America is directly across the street. We didn't have time to visit the mall, but I noticed several shuttles in front for immediate use. The shuttle driver will drop one off at the mall, give a card with the cell number, and pick up in the same spot. Looked super easy! There is also a footbridge a short distance from the hotel to access the mall, probably a 5-10 minute walk. The pool also looked very inviting, especially for families, but we had no time. All in all, would highly recommend a stay at this hotel.

"Love this place!"

5
31/12/2017

I think this was our 3rd visit here and again we enjoyed it. The pool area is perfect for smaller children and well kept. We had a suite this time which was huge and clean and the decor was very nice. The breakfast is busy but the staff are super friendly and work hard to keep everything stocked. We will be back!

"Great hotel"

5
31/12/2017

We stayed after flying in from vacation last week. Comfortable room, great breakfast. My daughter loved the awesome little water park. We didn't have time to swim this time, but will definitely book again here next time! Breakfest was good. Had a great variety!

"Fantastic Stay"

5
28/12/2017

I could not be happier with my family's stay at the BW Bloomington Hotel. We decided on a Christmas Adventure rather than giving presents this year and stayed at the hotel for three days/nights during the week before the Christmas holiday. The price was astounding for what we got: clean rooms, convenient parking, fantastic location (across the street from the Mall of America), lovely breakfast, wonderful swimming area (especially for little ones), and one of the best restaurants I've had the pleasure of sampling this year. We WILL be back!

"Can't go wrong here!"

5
28/12/2017

We traveled here from ND to go to the MOA with our 2 year old. It was so nice being so close to the mall. Not only that, the rooms and pool were clean and the breakfast was delicious! Would stay again!

"Great stay."

5
26/12/2017

Stayed here with our 2 kids during our visit to the Mall of America. The room was clean and comfortable. There were plenty of options for breakfast. The kids loved the pool, it was a great place for them to play after long days at the mall. They also offer a free shuttle that will take you to the mall and pick you up. The staff were great.

"Okay stay."

4
24/12/2017

The extra blanket and pillow were dirty. Not stained, but as if they were put it the bag and drawer unclean. I requested another about 5PM and was told they didn't have extras but would try to find me one. They did finally locate one at 10PM. The remote didn't work, but I was able to change it from the TV. I didn't report this. The shower wasn't clean. The grout was gross.

"Nice hotel!"

4
23/12/2017

We stayed one night. Everyone was super friendly and helpful. Location to the MOA is perfect. Shuttle service is a very nice option. Room was comfortable and quiet. The breakfast options were perfect and delicious. Thank you for a great night!!

"close to MOA"

4
21/12/2017

we stayed at the hotel for 2 nights for a hockey tournament.. MOA across the street so that was convenient for us.. hotel staff very friendly and kind.. breakfast decent but potatoes or oatmeal would have been nice as not everyone can have egg product.. would recommend this hotel

"2 days later"

4
20/12/2017

Great hotel for kids, but you should request a pool side room or a room near the pool if you're bringing kids. The only thing I didn't like was that my room was very far from the pool and very far from the restaurant.

"Family friendly"

4
20/12/2017

Very nice hotel and busy with children. The rooms were clean and the pool area was super nice for kids but almost too busy to be able to use. The breakfast was nice. The beds were comfortable. Overall a nice stay.

"Great value"

5
19/12/2017

We had such a great stay I almost didn't want to review it because it already books up. Great hotel for families - great value, fun pool area, good breakfast. Go! (But just don't book up the rooms I want!)

"Be careful"

1
18/12/2017

I don't usually post bad reviews unless I have first tried to fix the situation myself - people are human after all. That being said, we have had a birthday party for my daughter here twice. The first time we reserved a pool room and were told at check in they had none. Ok that's really great. Fast forward to the next party. I called central reservations to get my room booked. Got everything situated with them, called back a few days later to make sure they had the pool rooms down this time and they couldn't find my reservation. Called to try to track it down and it was made for BURNSVILLE. Umm nope, never requested that hotel and in fact specifically said the Mall of America while we were talking. So I tried to get the issue resolved with an email and they told me they would credit my room the difference between the hotel they mistakenly reserved to the hotel in Bloomington I actually requested. That would have been fine and I would have gone no further except 2 weeks later they finally charged my card - for the FULL amount, no credit. Great customer service. Not to mention the lady that checked us in was extremely crabby and clearly did not have any interest in working that day. That was the last party I will ever have at that hotel, and will most certainly share this experience with her friends' parents who also have parties at this location. What a mess. Thank goodness I called to verify or we would have arrived to no reservations, a handful of children and a huge headache.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dearest Guest, I am very sorry that you had so many challenges with your reservations and your stay. I would be very grateful if you would please take the time to call me direct so that I might offer you my personal apology for everything. I want to regain your trust in my team and our hotel so please call me at 952.814.2909 Respectfully, Michael Lewis General Manager

"Thank you!!!"

5
11/12/2017

Everything was excellent, front desk ebony was nice and professional. Room was nice and clean shuttle service was efficient internet was speedy, breakfast was delicious and our overall stay was 100%!!

"Great place all around."

5
09/12/2017

Great services: sleep and fly option a huge plus. Fantastic staff were friendly and knowledgeable. Decent room at a decent rate. Amenities were plentiful and available as promised. Clean and comfortable. Will not hesitate to book again.

"Awesome friendly service"

5
06/12/2017

Lovely lovely girls at reception. I think their names are Ebony & Angela. They were so very helpful as our bags did not arrive at the airport and we had no clothes. We also had to cancel one room as my daughter was snowed in and couldn't make it. Ebony phoned booking.com and sorted it all out for us. Could not recommend them highly enough.

"Deserves zero stars."

1
01/12/2017

Deserves zero stars, but I don't have that option. I have never had such an awful experience with a hotel in my life. We booked 2 pool side rooms for our family of 5. A month prior to our stay, I stopped in and requested the rooms to be next to each other and have a view of the pool. We have 3 kids and 2 adults, hence the reason for booking the 2 rooms. When we went to check in, we found our rooms were located as far away as possible from the pool, behind some arcade machines, we had a better view of the pool from the parking lot. The woman in the front desk was very abrasive and started to yell at us when we should our disappointment. When we asked her to stop yelling, she went and got the the GM. This guy was the biggest weasel I have ever met. No help whatsoever. He called us difficult and and impossible to work with. I cannot believe that the GM insulted us the way he did. My wife was in tears and had to walk away. This was supposed to be our Weekend to go see Santa and kick off the family holiday season. Needless to say we cancelled our reservation on the spot, and drove down to the Embassy Suites. They were friendly, accommodating, and the rates were better for a 2 room suite than what we had booked at the Best Western. Oh, and by the way, Embassy Suites has free drinks for Happy hour!

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest , I am very sorry to see that we were not able to rectify the challenges that you had. Unfortunately we are not able to assign particular room numbers or guarantee adjoining rooms. I know that this put you and your family in a situation that thwarted your plans and after meeting with you at the hotel I am sorry I could not grant you with the rooms you requested. Ultimately, I hope you will still consider us in the future and please know that as the general manager of the hotel, I tried every opportunity to satisfy your requests. Many Apologies from My Staff and Myself, Michael Lewis General Manager

"Wisconsin Trip 11 2017"

5
29/11/2017

best hotel in the west, enjoy all of its features, pools are lovely for kids, my gran daughter and my son meet me there when i visit from California, shuttle services is great, kitchen always has fresh coffee thruout the whole day

"Excellent Service"

5
29/11/2017

I have gone to over five hotels within a week's time and this by far was the best customer service experience. The lady greeted their customers with a genuine smile and stayed calm. She was the only one working at the front desk at the time but ensured all customers were taken care of to her fullest ability. She knew who to talk to for further assistance, so she did not steer anyone in the wrong direction.

"Love this hotel"

5
29/11/2017

Great for traveling with kids. Excellent location, right across from the mall of America. Rooms are spacious, and the pool area is perfect. Have stayed here several times and keep coming back. Highly recommend.

"Best Western Plus"

4
26/11/2017

The pool was great. Loved the food. Iffy service. Awesome time. It was really great and we really enjoyed it. Our friends came over for on night and spent some time with us. We went swimming, went to the mall and it was great.

"trip foot ball trip "

4
21/11/2017

i do pefer best western i when travel .they big pool and big hot tub plus kids pool they should add other hot tub .they should get bigger pillows on bed plus they make bigger breakfast room otherwise perfect .they staff. very nice plus room are very clean

"Amazing Property! Amazing staff!"

5
20/11/2017

This property is by far one of my favorites. The hotel was clean and very nice! Hotel staff were amazing and friendly. The pool area was perfect for all age groups, my daughter had a blast! I would definitely recommend this hotel to anyone!

"Family and kid friendly "

4
18/11/2017

Nice hotel. Clean. Very kid friendly. Recommend a main floor room with pool view. Kind of loud if your not into your kids. Write across from mall of America. Good lighted parking lots. Staff was super friendly

"Nice place for group vacation"

4
13/11/2017

Best, most comfortable beds in the locality. Great value. But now have "mini pillows" vs. standard ones, and horribly uncomfortable for sleeping. BYOP (bring your own pillows) if you want a good nights sleep.

"Great place to stay"

5
13/11/2017

This is a well maintained and well staffed hotel. It has a very large indoor pool area that is geared towards families with children. It is across the street from the Mall of America and the hotel as shuttles that leave almost on demand and will pick you up as well. You can walk as well if you like. It also has a rather good restaurant and bar attached to the hotel. This's hotel has a free breakfast in the morning with a great breakfast staff that works hard to keep the guests happy.

"Not really for children"

3
10/11/2017

The face of the hotel seems it appeals to children, however there are limited considerations for younger children and younger families. Limited to no children's shows on the TV, sharp edges, not vacuumed under the couch in decades (I only know this because my kids crawl under everything and we had a pull out bed). Staff will knock on door even after you had a privacy notification on the door.

"great hotel with friendly staff"

5
10/11/2017

We had a great stay at this hotel and we always had friendly staff especially Angela who was so happy and knowledgeable. The transportation to and from the Mall of America was really good and easy to use. We also walked to the mall once and it was a very easy walk and the walkway was only about 4 blocks from the hotel. The hot tub and kids pool area were also lots of fun. I will stay here next year when I do my girls getaway to the Mall.

"Worth The Stay"

4
08/11/2017

I recently stayed at the Best Western Bloomington this past weekend. I was very pleased with the quality of service during my trip. I look forward to visiting this establishment in the near future. The service desk staff was demonstrated great service.

"Great Stay"

5
07/11/2017

Got in late afternoon to say over night and be up EARLY to catch the next flight. Hotel was clean, staff was great and the restaurant was EXCELLENT. Breakfast did not start until we were gone unfortunately.

"Best Western"

4
06/11/2017

The kids enjoyed the pool area and rooms were fine. No closet but just a wooden wardrobe. The pillow are too thick for little kids necks to use to you might want to pack your own. Also the breakfast is really good but very busy with long lines so just be prepared if you are needing to leave at a certain time.

"We Had a Great Time!"

5
05/11/2017

My daughter and I took my grandson there for an overnight stay. We played at the water park and had a great time. The lobby, room, hallways, and pool area were very clean, well-lit, and inviting. We ate at the Italian restaurant, and it was a little spendy but the food was very good. The service was not that great but adequate. We ordered drinks when the entrees came, and they didn't come until we had almost finished eating, but we could take them to our room, so that was okay. All in all, a very nice outing, and we will go back.

"Another great stay at Best Western Plus Bloomington"

5
05/11/2017

This was our second time staying at the BW Plus Bloomington within the past 6 months. The staff was always very friendly and Ebony was great to work with at the front desk. My children loved the kid pool at this location, which is part of the reason for our return to this hotel, along with the cleanliness and great staff. The proximity to the Mall of America is also a huge bonus. We would definitely stay at this hotel again.

"Lovely"

5
02/11/2017

Beautiful and excellent service!! Rooms are very clean and spacious. Very very quick trip to get to the MOA. Staff was excellent as well! Pool area looked awesome and also very well kept! We will definitely be staying again!

"Better Choices Out There"

3
30/10/2017

We were excited to stay at this hotel because of the good reviews on TripAdvisor. However, we didn't feel like it deserved such high reviews. The rooms themselves are nice and roomy enough. The bathroom in our room was very strange and didn't have the best functionality. I included pictures, but the toilet came out way too far so there wasn't a lot of walking space. The shower head was placed so high that I had to stand on the ledge of the bath tub to move it and change pressure. The shelving in the shower was bumpy which made it pretty hard to set the round shampoo and conditioner bottles on it. Another reason I gave the 3-star rating is because of the breakfast. My husband went down both mornings and brought breakfast back up. He was planning on eating down there, but said it was so packed that there was nowhere for anyone to sit. One morning was at about 9:45 am and the other was at around 8 am. The breakfast itself was not good at all. The waffles and pancakes were pre-made and tasted like they came out of a frozen box. Only muffin we were able to get was banana. I've never seen a hotel not have blueberry or lemon poppy seed muffins. The first morning they were out of muffins and bananas. It was just not a good experience. We also heard lots of noise in our room. There was lots of running around in the halls and we were on the top floor. I heard cars on the highway at night because this hotel is right next to it. We couldn't swim one night after coming back from MOA because it was so packed in there. I will say that the shuttle service was fantastic!! All of our drivers were so friendly and kept up a conversation each time we rode with them. They were quick to pick up and gave an estimated time of arrival to pick up from the mall. They saved the day for this hotel. We will stay elsewhere next time. This wasn't a cheap option by any means so we expected more.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Best Western Plus Review"

5
28/10/2017

We stayed at this hotel on part of our Honeymoon Journey. The room was incredibly large, beautifully decorated and had a fire place, refrigerator & microwave along with a keurig. The room was clean, the hotel smelled great and the hotel staff was very friendly and helpful. We were impressed with the free continental breakfast that offered so many options between eggs, toast, pancakes/french toast, breakfast potatoes/hash browns and sausages. The free shuttle to and from the Mall of America was super convenient and you never had to wait more than ten minutes to be picked up or dropped off. The Italian Restaurant attached to the hotel is not that great however. The food was edible at best (I had spaghetti & meatballs, the meatballs tasted old), the service was extremely slow even though the restaurant wasn't very busy and there was a table that had continued to be over served and was using the f-word like it was their favorite verb. Other than that, would highly recommend the hotel for their value, price, location and all their amenities.

"This place is a toilet"

1
26/10/2017

Our room smelled musty and the bed was as lumpy as bad mashed potatoes. Everything from the lobby to the room just felt dirty. We didn't want our son to swim in the pool because we were concerned about lack of cleanliness there too. The bathroom sink drain was backed up from the moment we arrived and after two requests to have someone look at it or have us move to a new room without any action, we gave up. Very disappointing experience for us, especially because we usually book with Best Western hotels!

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Susan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Not The Worst Experience Ever"

3
24/10/2017

Got into town at 1pm as I knew I would, which is why I requested an early check-in. Of course the room wasn't ready, so I couldn't check in til 3pm. Okay fine! At 3pm, room still wasn't ready and I didn't get a room until almost 4p. Then it didn't come with the amenities that I registered for, which was the fireplace and the room that overlooked the pool. So overall, my experience was rather disappointing. I must still say that the room I had was clean and very nice, but I wanted a fireplace and pool view!

"Great, clean motel"

5
23/10/2017

very nice motel. very courteous staff. breakfast was very good, and motel restaurant had very courteous staff and food was very good. Only thing they could improve upon would be to make an adult only hot tub area where you don't have to have kids jumping in and splashing you when you are trying to relax. Would definitely recommend motel and would stay again.

"Nice hotel next to MOA"

4
21/10/2017

Very nice hotel for everyone especially families. Very nice updated decor in rooms. Really enjoyed comfy beds. Has a big indoor pool area for kids, but can get very noisy/busy for poolside rooms. Shuttle to MOA across street. Restaurant(s) onsite and nearby plus very good complimentary breakfast.

"Great place for family fun"

5
21/10/2017

The water park and the pool area provide a great area for family and friends to gather to watch the children play in the water or swim in the pool. Moreover, the hot tub is good for all family members as is the pool in general. Breakfasts are excellent and very complete: eggs, sausage and pancakes top the list of variety. There is a little of everything for a good start to the day. Furthermore, this family friendly accommodation is across from the Mall of America.

"Customer Service"

5
19/10/2017

The Best Western Plus in Bloomington Minnesota, understands the importance of making their customers feel welcome from check in to check out. All the staff we encountered were helpful, welcoming and had a smile on their face..what a pleasant experience and a beautiful property with great pool area and fantastic restaurant.

"Nice ! Kid Friendly"

4
19/10/2017

The pool area for the win the water was warm and the kids loved it. The hotel is across the street from Mall of America you can even walk depending on the weather there is a bridge that connects.Cute Cozy hotel

"Very comfortable place to stay"

4
19/10/2017

The hotel is very close to the Mall of America, and you could walk, but even thought it is "just across the parking lot", you will be walking about 1/2 mile just to get in door. The room we had was very clean, quiet and comfortable, BUT the closet just doesn't work when you have to hang clothes one behind the other instead of side by side. Just no enough closet space either. We were traveling for 10 days, so we had 2 suitcases of clothes to hang.... not a chance here! We had a room that looked over the indoor pool, and while it may be fun for families to watch the kiddies play in the fantastic pool area that is just perfect for kids, I did not enjoy the fact that you could not open a door or window for fresh air.... when my husband would open the door and step onto the balcony the room is flooded with harsh "pool" smell (chlorine) and humidity,,,, yuck! The breakfast buffet is complimentary and had a nice spread. Scrambled eggs, sausage, potatoes.... cereals, build your own yogurt parfait bar, muffins, danish, fruits, milk, coffee and juice.

"Great stay!"

5
18/10/2017

This hotel kept surprising me in a good way. Very friendly and helpful staff, timely. Rooms are clean, I think the hotel must have been recently renovated. The pool area is awesome for families, location is within short walk of the mall. Even fitness room is nicely equipped. also, the breakfast is delicious, raised my level of expectation for sure!

"fall break trip"

4
18/10/2017

hotel was great, only negative was poor shower pressure. Location was close to the mall and swimming pool was great for kids. Breakfast was better than expected, good options. We were there 2 nights and had different choices each day

"Good value and service for the money"

4
11/10/2017

As you can probably surmise from its price, this is not a 4 star property if one bases the rating on appearance. It was older, slightly on the seedy side, but while the room was very clean the common areas could have used a bit of work. I based my rating on price, convenience to airport and Mall of America, and shuttle service that went above and beyond in accommodating my needs. The breakfast is very basic, and "hot" is comprised of a pretty greasy sausage patty and some mysterious-looking sunny-side-up look-alike of an egg. I wasn't brave enough to try it. Mall of the Bluff was a five minute drive from the motel. There is a Denny's restaurant attached and, well, what can one say about Denny's??

"Ok"

3
10/10/2017

There were dust webs hanging in the corners from the ceilings. The breakfast staff was very rude. There was a sign stating "Gluten free and dairy free items available upon request" I asked for the dairy free options and the lady told me to eat fruit.

"Very satisfied - again"

5
08/10/2017

Stay here once/year for a scheduled conference. Always very satisfied. Location is good, free parking, fast and free internet, nice hot tub after a long day, great breakfast, comfortable room, friendly staff, hard an early check-in when we arrived at 8:30 a.m. and allowed a late check-out after meetings were over. We'll be back!

"Amazing stay"

5
06/10/2017

Enjoyed our stay from beginning to end. We called for a shuttle from the airport. Our shuttle driver, Ron, was the nicest guy. Shauna made sure that there was a room cleaned for us by the time we got to the hotel (approx 3 hrs before check in). Ebony at the front desk was so nice! The rooms are clean and spacious. The hotel is within walking distance to some restaurants and the Mall of America (we took the hotel shuttle). The hotel has a huge indoor pool & a restaurant (try the calamari or the beef tips). If/when we visit Minnesota again there's no other hotel that I'd rather stay at.

"Awesome stay at Best Western!!"

5
06/10/2017

Such. Such a wonderful staff very very friendly the pool area was fantastic grand kids absolutely loved it so convenient to the mall shuttle driver gave us a ride when we asked for directions to go pick up some items excellent staff and management

"Best Bestwestern Motel"

5
05/10/2017

The staff and facility were great, highly recommended this to all. We plan on coming back this winter. Amenities are great and the pool area is spectacular for both kids and adults. The restaurant is also great for both lunch and dinner

"Great child hotel"

5
04/10/2017

The staff was so friendly and saw to it we could check into our room early. The pool area is great for children making parents happy, too! The breakfast is super! Everyone found something to fill their bellies! The proximity to the Mall of America and the light rail made it a perfect place for our weekend getaway!

"Great Comfort and Location"

5
04/10/2017

Comfortable and clean, Great variety of fresh fruit, cereals, pastries, eggs, sausage and constant service at Breakfast. We had dinner at the adjoining restaurant.We were served by a helpful wait staff and delicious food freshly prepared. Bring young children for the best pool and water-fun experience, From a distance there is a mini water park. Plus a clean adult pool.

"Very comfortable and family friendly"

5
02/10/2017

The pool was awesome for family fun. I enjoyed the location right next to Mall of America. This hotel is comfortable and clean and the breakfast area is huge. Unfortunately I was unable to eat at the restaurant due to my own time restraints but it looked very nice. Next time I will make a point to visit

"Fabulous"

5
01/10/2017

This hotel was perfect for our needs. Easy location, easy check in. Located across from MOA just a short walk. Pool area was relaxing after a long day at the mall. Breakfast selection was great! Room was very clean. Staff was friendly and halpfull. Also has an on demand shuttle to and from the mall if you would prefer not to walk.

"Fun water park area for small kids!"

4
27/09/2017

Overall, a nice hotel but a bit over priced versus similar accommodations. Breakfast overall is very good and the swimming pool area is very nice, especially for kids under age 10. Attention to detail/cleanliness of rooms could be improved.

"Best Western Plus MOA"

5
25/09/2017

All of the Staff were friendly and professional. The restaurant had very good food although the kitchen may have been short-staffed but we were in no hurry. The pool area was awesome! The rooms were clean and comfortable.

"Great Stay in the Twin Cities"

5
24/09/2017

Great location and the property is well light and appealing. The staff is very friendly and knowledgeable about the area. I had a deluxe king room and loved the decor. The room was very clean as well.

"Terrible Management and Front Desk Staff"

1
20/09/2017

I will never stay here again, simply because of management and how my family was treated by staff. We booked through a third party and after confirming by phone that we could pay the hotel for extended parking (we were flying out and would be gone for 4 days). we found out that's not their policy when we got there. Instead of helping us through the situation, they made us feel like whipped dogs. Shauna should be fired. A hotel guest noticed we were stressed and offered to help arrange a park and ride. The entire time, Shauna and the other gal (forgot her name) just stared us down. They were rude to my kids who are 5 and 3 and on their first family vacation. If you people want to make America great again, start with treating people with decency. I will never stay at a Best Western Plus again. The bathroom was also disgusting.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Hannah- I was very distraught when I read your comments this morning. I want you to know that this is not our culture here at the hotel and I will see to it that my staff see your comments. If there is anything I can do to regain you as a guest I would be very glad to speak to you on the phone. Please take the time to call me at my personal extension, 952.814.2909. I sincerely appreciate your time on these matters! Michael Lewis General Manager

"A great getaway!"

5
19/09/2017

The hotel has a great location right off the highway to get anywhere in Minneapolis and right up the street from the Mall of America. Very convenient and clean. Great breakfast, free parking, internet, indoor pool area very relaxing. Not a lot of other hotels in the area offered them all for a great price. We ate at the hotel restaurant...good selection and food. All service was great there. Couldn't have asked more for a relaxing getaway!

"Lot's of Good, Little bit Odd"

4
19/09/2017

The Good! Price was much less than advertised we paid 130ish total. Walking distance 1/2 mile from the Mall of America. The Italian restaurant is typical but very good. The rooms are excellent, clean and spacious (King). The bed was perfect! The breakfast was the best we have had in a motel. Many options and all good. Great TV. The pool and spa are amazing. The odd, Our room had the smallest bathroom we have ever scene in a motel and no separate out-of-bathroom vanity! WOW!! If you're large, consider elsewhere.

"Exceptional Customer Service"

5
19/09/2017

Excellent experience. Front desk went above and beyond in customer service and were very helpful. It made my Hurricane Irma experience less traumatic. I could not fly back to FL for four days and had to keep extending my stay - everyone was very helpful.

"A lot of kids"

3
18/09/2017

Noisy. Nice location to train and mall of America. Nice shuttle drivers willing to go the extra mile. Very good bar and food. Nice pool and hot tub. More a family orientated hotel because very noisy. All it's a good to a very good place to stay!

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Best Hotel"

5
14/09/2017

I always try to stay at this hotel when I am coming to Minneapolis. It's a five minute walk from the Mall of America but also offers a shuttle to it. The breakfast is great; a lot of selections and the food is really good. The pool is also very nice. The hotel room was very clean and comfortable. It is a little on the spendy side, but definitely worth it in my eyes.

"Touring The West"

5
14/09/2017

Convenient for visiting the Mall of America, The appearance of the in side the pool area was very nice, great water play area for the young kids. The Restaurant waiter was polite and the food was great. Directly across from the Mall of America

"Minnesota Viking Monday night football stay"

5
14/09/2017

My wife and I had tickets to Monday night football game. We've stayed at Bloomington Best Western several times and always had a great stay. The hotel is very nice and has everything you need. Its just across the street from Mall of America and the public tram service that will take you to Target stadium and US bank stadium in Mpls. The attached restaurant has excellent food and great staff!!!! Overall would highly recommend!

"Great Value"

5
13/09/2017

This hotel offers a lot of amenities and is right next to The Mall Of America and Ikea. You can catch the train at the mall and go downtown without having to drive. You can't beat the cost...great value!

"THE BEST NIGHT SLEEP"

5
09/09/2017

This is the best hotel around if you aren't staying here then wherever you are staying is second class . From the moment I got there they where fantastic the place was clean and the pool area was as clean as the rest of the hotel and the breakfast was yummy I want to say thank you to Shawna and Amanda Thank you both for the best stay I could have ever imagine .

"They've got it all!"

5
06/09/2017

This hotel was amazing! From the moment of check-in to check-out, our family had a great time. The pool area is great for kids; the splash park area for littles and the deeper pool for the older ones. The breakfast had tons of options everyday, which was was great for a multi night stay. Also it's within walking distance of MOA, so it's a great place to stay!

"Conveniently located hotel, nice rooms, friendly staff"

5
05/09/2017

We were once again pleased with our stay at the Best Western by Mall of America! Very convenient location to take the light rail to the Vikings or Twins games and shuttle to the airport! Friendly staff and a good family friendly breakfast with plenty of seating. Can't go wrong with this Best Western!

"convenient to Mall of America"

3
05/09/2017

very convenient to Mall of America, could use some upkeep in rooms, staff very helpful and friendly, breakfast very crowded , was thankful room wasn't by pool , it is open until 11, so would have been very hard to get kids to sleep

"Great Service"

5
05/09/2017

The staff that processed my papers when I checked in was so accomodating. The housekeeping did a wonderful job because when we came after our shopping the room was properly cleaned and organized. Thanks for making our stay awesome.

"Another wonderful stay!"

5
05/09/2017

We returned from another perfect stay at the BW Mall of America. Perfect location, wonderful employees, with fantastic amenities! If you are in the Minneapolis/St. Paul Mn. area, consider staying there. It is across the street from the Mall of America, their is a wonderful restaurant on site and the location is close to the airport. Free transportation to the Mall of America, the Outlet Mall and the airport are provided. We have stayed their many times and would not consider staying anywhere else.

"Terrible experience, so not worth my money"

1
31/08/2017

pool was over chlorinated, children were unsupervised, room service had to be reminded several times, and still screwed it up, sheet rock had large chunks missing, crayon on walls, maids woke us up early being noisy, breakfast, although included was inaccessible as the area was crowded and we couldn't even get in line to take back to our room. Mentioned all of this to the staff and he said I'm sorry that happened. for over $300 with room service ($60), so not worth the money for ONE night. all my other hotels were less than $150 and were great. This one was one of the worst I have been at in many years. I would say a step up from a mom and pop motel in the room department, but a small step up only because of the fridge, tv and microwave.

"Great location; needs some upgrades"

3
30/08/2017

This was our third time staying at this location. The hotel was very busy and all they had left were poolside rooms. We stayed for three nights. We immediately noticed one of the mattresses was sagging! When you sit on the side you would fall to the floor. I let the lady on the front desk know and she said there was nothing she could do other than offer me a roll-a-way bed. As there were four of us in the room this was not helpful. She said she would pass on the information about the bed; I really hope she did. The room and bathroom are in desperate need of a paint job. There were clumps of dust hanging from the ceiling in the bathroom. My youngest child who has asthma was coughing throughout the night due to the poor air quality. It was very crowded in the pool area and it was too noisy to get to sleep before the pool closed at 11 PM. We did not have any issues with this hotel in our prior visits. There was a great selection for breakfast, and the proximity to the mall can't be beat. My children (9 and 6) love the pool area! There are many new hotels in the area. For this hotel to remain our number one option they need to refurbish the rooms! They also need to have better sound insulation for the poolside rooms or at least have a disclaimer about the noise!

"Great Hotel"

5
30/08/2017

We have stayed here on several occasions as well as other hotels and the Best Western Plus Bloomington is by far the finest hotel in terms of service, value I've ever received and will stay here again on my next visit to the Twins Cities.

"Excellent"

4
30/08/2017

Would recommend this hotel. Great location, close to everything. Good service, nice breakfast room, pool/hot tub were great. Front desk personnel were very friendly and helpful. Shuttle drivers were great.

"Second Stay at Best Western MOA"

5
29/08/2017

My sister and I stay here because it's close to where our mom lives. The rooms are nice, plenty of room, comfy bed and internet is fast enough to work. Breakfast has a nice selection and the staff keep it fresh and clean. Pool and hot tub are great for relaxing at the end of the day. Lots of things for kids as well. Good family resort and just right for us sisters! Front desk is friendly and professional. We'll see you again!

"Great Location"

5
24/08/2017

I took my 8 yr old daughter and had a great time. There are 2 pools-1 with kids attractions and 1 that is 5 ft deep as well as a hot tub. 5 minute walk to MOA, 15 minutes to the Minnesota Zoo, and 7 minutes to the airport. There is an Italian eatery on the lower level that has great food and free room service. Breakfast was good with quite a few options. Hotel staff was extremely friendly and helpful. I would recommend and will stay again

"Pricey, great location"

4
24/08/2017

This is a comfortable, clean hotel right opposite the Mall of America. Rooms are clean, beds are comfortable, hotel is relatively quiet. It is a bit more expensive than comparable hotels, but you are paying for the location, right across from the Mall of America. There is no restaurant, but there are several restaurants right down the street. There is a shuttle service available to take you to the airport.

"Great Hotel for Families close to Mall of America"

5
23/08/2017

I surprised my grand children and arrived in Minneapolis from Chesapeake, Va on August 18th. The hotel shuttle service picked me up and took me to this awesome hotel. From the shuttle driver, Tim to the desk staff, especially Nicole, we had a great experience here. The breakfast was awesome! The beds slept great. The restaurant was inexpensive and great wait staff. The water play area had everything for everyone from a large indoor pool (thankfully because it did rain some), a hot tub and even a slide. The hotel is close to Mall of America also. So, the value was outstanding, location was terrific and the staff-from housekeeping to hotel manager were perfection. We couldn't have asked for anything else! Fantastic trip!

"Great hotel!! Would stay again!"

5
22/08/2017

I took my 6 yr old son to MOA and we stayed at the Best Western Plus. It was amazing. We had a fireplace suite with pool view. The pool is open til 11 pm and I had read these rooms could be loud, so I brought a fan with us, worked great! Pool - water was cold but my son did not care!. There are 2 pools, the kiddie pool, most people just sat on the side and watched their kids, they have a lot of different things for the kids to play with and water is very shallow. There is also a hot tub, big hot tub! Room - Bed very comfortable, bathroom nice, plenty of room for my son to play. Loved the room! The hairdryer was broke but got a new one right away. Breakfast - This was one of the major perks, there was eggs, pancakes, hash browns, cereal, yogurt, fruit, toast, donuts and more... Breakfast was very good! Staff - only encountered 1 rude staff member, working the front desk. Otherwise, everyone was very helpful and nice. Location, across the street from the mall but like a 5-10 min walk. Shuttle was always there when we were ready to go. When your done. call the hotel and shuttle picks you up, we had to wait 15 mins, not a big deal. Shuttle will also take you to the airport and the rail so you can go downtown. We LOVED this hotel and we had so much fun at the pool and hot tub. My son wakes up early so the fact breakfast started at 6 am and the pool opened at 8 am was great! We will definitely stay here again!!!

"Great value, excellent location"

4
20/08/2017

Right across the street from the Mall of America, 5 minute drive from MSP airport, easy hop-on hop-off from major highways, great family (indoor swimming pool / water park is a highlight) or business stop! Best value in the area.

"Nice "

4
17/08/2017

This place was very nice and within walking distance of the Mall of America. The pool area was awesome too. Great for families too. Just overall a nice place to stay and loved the location Also had a few choices of places to eat within walking distance so it was really nice to be able to park your vehicle and not drive

"Great location "

4
14/08/2017

Loved this hotel for the clean comfortable rooms and huge pool area including splash pool for little ones, huge pool and hot tub. Poolside rooms are handy for watching the kids from the comfort of your adjoining balcony (2nd floor) or patio (1st floor). Only a 5 or 10 minute walk to the south entrance of the mall of America. One suggestion to management - please enlarge your breakfast area. It is too cramped for the number of guests (hotel was fully booked during our stay). There is overflow seating in another room but in general the layout is not functional. Once you got through the line up the food was great and the breakfast staff worked very hard at refilling the trays. I would stay here again.

"MOA Stay"

5
13/08/2017

Great. Friendly staff, Close to Mall of America and Twin Cities airport. Rooms comfortable but with older decor. Breakfast hot and yummy, especially liked the eggs and sausage. close to what we needed for our stay.

"great all around hotel"

5
13/08/2017

if you want a friendly clean hotel with great staff this is the place to stay. To add to its appeal -- great free breakfast, large clean pool area and an attached Italian restaurant. Shopping is close by as well.

"Friendly and Awesome Service"

5
12/08/2017

Everyone that we encountered on the trip was very friendly, front desk, at breakfast and shuttle drivers, We took the shuttles to the Mall of America and the train to Target field. This made the trip.

"Great location!"

5
10/08/2017

Great location for Mall of America! Located within walking distance. Free breakfast was very good! Super comfortable beds. The hotel was very busy with lots of families but not noisy. Great place to stay!

"Great location."

5
09/08/2017

Hotel is across the street from Mall of America. Lots of families staying here enjoying the Mall and the pool area. Great shuttle service to both the Mall and the airport. Lineup for breakfast moved quickly. Breakfast staff and front desk staff were really friendly and helpful. Would stay here again.

"Great Location and Great Service"

5
08/08/2017

This hotel is ideal for business or pleasure. It is located across the street from the Mall of America and surrounded by great restaurants. The complimentary breakfast was fantastic and our kids enjoyed the pool area. The staff was friendly and helpful. Ebony was particularly accommodating and also very funny. We appreciated the free shuttle ride to the MOA. I would recommend this hotel to anyone heading to the Twin Cities!

"Great Family Hotel"

4
07/08/2017

This is a fairly large family hotel that is close to the Mall of America and the airport. They have a great pool area with two separate pools-one for kids and adults who can swim and a wading/water area for those who can't. They also have a hot tub and a large area where you can order pizza and eat dinner and swim and play arcade games. It is very nice. The water is saltwater, so it doesn't have an overwhelming smell of chlorine. Our room was very nice, the beds were comfy and even though we were located probably as far away as possible from the pool and the breakfast area it still wasn't that big of a deal. The hotel staff was great! They have free shuttles to the airport, mall and to the transit station. We took the light rail from the 28th street transit station to Target Field and they dropped us off and we called one stop from our station on the way back and they were waiting for us we got off the train! The shuttle runs 24/7. Breakfast is free and it was good-lot's of variety. Were were there Wed-Saturday and every day they had a different hot meal. There was something for everyone in our family and we have a couple picky eaters!

"Drove down from Canada to watch 5 ballgames and visit MOA"

3
06/08/2017

My husband, adult son and myself drove down from Saskatchewan arriving at the BW Plus on August 3. I had booked a room for the 3 of us on Expedia- staying for 5 nights. I inadvertently selected a pool view room on the 2nd floor- 2006. Well if you like to be awakened by screaming children at 8 a.m. this is the room for you. I asked at the desk if we could switch to a non pool view room but I was told no because we had booked through Expedia. We had stayed her for 4 nights 2 years ago and had a very quiet room on the 2nd floor facing the parking lot. The room itself is clean but the bathroom fan is sketchy!!. Also the industrial toilet is very noisy when flushed-- something hard to be quiet with at night. The breakfast room always seems to be PACKED with people----- I know that this is just what it is. The food appears adequate but we have only been able to grab juice and coffee and perhaps a banana. We greatly appreciate the shuttle driver who has taken us twice to the light rail station after the MOA station. He is very friendly. The front office staff were very efficient at check -in. We have had lunch several times at the restaurant with great food and service. We enjoy walking so we have walked to the mall in very short order. In summary---- we will likely stay here again but we are disappointed that we could not switch out our room to a family who would have appreciated the pool view. Malteaser

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Highly recommend!!"

5
02/08/2017

Great place to stay, close to Mall of America. Awesome pool for the family, very nice rooms and really comfortable beds. Breakfast was very good also. Would definitely recommend and we would definitely stay at again.

"Great location"

5
02/08/2017

Right next to the Mall of America and international airport. Convenient hotel shuttle for both. Great restaurant on site and walking distance to many more - in MOA and 2 others. Full breakfast buffet.

"Great Staff"

4
01/08/2017

The front desk clerks were great gave us tons of ideas on where to eat and how to get to our event for the night . Rooms were very clean and the beds were very comfortable. The pool area was huge with a very nice pool area for children.

"Great Hotel Close to the Action"

5
31/07/2017

This hotel is wonderful. The rooms were clean and well maintained. The beds were comfortable and they cleaned the room in a timely manner. The breakfast was above and beyond what you find at most hotels with free breakfast. It was great to not have to spend the extra money at a restaurant every morning. My son loved the pool. He enjoyed the water features in the kids pool and doing cannonballs into the larger pool. I even found time to use the fitness center, which was not great, but adequate. The hotel is located a short 5 minute walk from the Mall of America. So we didn't have to get in the car and search for a parking spot at the mall. It is also located a short dive from most of the other attractions in Minneapolis, which was wonderful. The staff was great and very helpful. I would highly recommend this hotel to anyone traveling to the Minneapolis area.

"BED WAS AAAAWESOME!!!!"

5
31/07/2017

I will definitely stay here again! The bed was awesome! Slept great! Big tv! Well stocked! Clean! Had Kurig in room. My daughter took a shower. Only complaint shower head WAAAAY to high. And water pressure wasn't good. And shower head was crappy.

"7 night stay during USA CUP with 17 families"

5
25/07/2017

Our 17 families traveled from Canada for a 7 nights during the USA CUP and stayed at this hotel and I couldn't have been happier that we chose this hotel. Although it was a bit of a drive to the NSC.. it was worth it. Having the convenience of walking to the mall with all the restaurants and entertainment was fantastic for when we weren't playing. Everything from the staff, the shuttles, the great breakfasts which were different everyday, the huge pool area, super comfy beds and just the fact of how accommodating the staff were for our group was beyond appreciative. The week went by MUCH too fast and it didn't feel like we were "stuck" in a hotel for that many days. We only had 1 negative encounter.. the front desk staff was so great about allowing us to use their breakfast room for our team gatherings as long as we cleaned up after, which we did. One morning our girls had to play at 7 am which meant getting up at 4:45 to feed them, so we brought in our own breakfast (breakfast there didn't start until 6) and we only wanted to use a couple of tables in the breakfast room (which had never been a problem the previous 6 days) and one of their staff was beyond rude to us and made the girls eat in the hallway on the floor and spoke very rudely to anyone (including the girls) who tried to enter the area. Had we not had such an amazing experience prior to this incident I may have thought less of the hotel staff but you can't let 1 bad egg spoil the bunch! I have to give kudos to the cleaning team who always had a smile for us and stopped what they were doing to say hello, not to mention how hardworking they always were! Our team loved it so much, we are already thinking of making the trek back next summer and I wouldn't think twice to stay here again! Thanks for a great stay!

"Not first choice"

3
25/07/2017

The location is tricky to get in and out of. The hotel decor is dated and needs to be cleaner. The rooms and bathroom are small. The rooms could be cleaner. The beds were squishy.Families seemed to enjoy the pool area and there were a lot of kids.

"Excellent service"

5
25/07/2017

Excellent, every time we visit the twin cities we stay at this hotel. Always excellent service and great location. The kids love the pool area. This was our first year staying poolside and was worth the extra money!

"Great hotel, Great price, great ammenities."

5
24/07/2017

This is a greet hotel for those visiting Mall of America. There is a 24hour on demand shuttle to the mall. But you can easily walk to the mall if you want. 3 off site restaurants available within walking distance. Great free morning hot breakfast. Wonderful pool area with a hot tub, large pool and kids splash pool area with various vending and games room area. The staff was wonderful at both the front desk and the breakfast area. There is free in room wifi. Each room has a microwave, mini fridge, coffee maker. The beds were super confortable. We also had a desk and recliner chair in the room. Radio with phone dock. Would stay here again for sure.

"very nice hotel"

5
24/07/2017

did the mall of america shopping experience, great hotel to stay at, have a shuttle that takes you to and from mall, although the mall is across the street from hotel. shuttle will also take you to a variety of different places. very helpful staff and shuttle drivers. nothing to complain about. clean as a pin, nice pools and very good free breakfast

"Noisy near pool, but otherwise comfortable "

4
20/07/2017

Family had an early flight and enjoyed the splash area and pool. They have a small arcade and Italian restaurant in the building. Room was clean, but noisy in pool area until 11 pm. So recommend against poolside room if you need to go to bed early. Shuttle to airport took 15 minutes and the staff was wonderful!

"Enjoyed the stay"

4
19/07/2017

We had went with my fiance son and appreciated the water park inside the hotel. Everything was clean and kept up nicely and it was very easy to get a shuttle to and from the mall of america. The drivers were so friendly and nice and made the trip and stay worth it.

"Family reunion"

5
17/07/2017

Stayed here for a large family reunion. We enjoyed he pool area, beakfast room, though i ould have liked to have oatmeal offered. We all took advantage of the proximity of the MoA. Thanks for a very nice location for our family.

"Clean, Quiet, and Convenient"

4
16/07/2017

Stayed here for a soccer tournament. This is a 2 story hotel spread out over a large area with a small indoor water park type pool area. We did not have a room connected to the pool. We stayed second floor with a room and it was very quiet for us with a completely full hotel. Rooms were ok, no problems with the beds, and everything worked. The only negative was that the desk chair hydrolic unit leaked pressure so if you raised it all the way up, in a minute or so it would go back to its lowest point. Breakfast was typical, I will say that the staff kept everything well stocked. All hotel staff I interacted with were friendly. It is located a short walk to the mall of america and they do offer free shuttle service to and from then MOA if you don't want to walk the 3-4 blocks. Other than a few very minor things, the place was worth it for us.

"Best Family Hotel Near MOA"

5
13/07/2017

Unfortunately, we didn't stumble onto this hotel until the end of our stay, but it was the best by far. You can walk to the mall, the shuttle runs every half hour to the airport and mall, I think, the breakfast is great and the pool area is super fun. It costs a little more than some because breakfast (eggs, sausage, potatos and waffles, plus cereal, yogurt, bagels etc. There were actually three of the three breakfast foods my finicky child would eat. She was so excited!. Poolside rooms open onto a huge atrium with a water playground, large pool and clean, hot, hot tub.

"Great stay!"

5
13/07/2017

We stayed here when we visited Mall of America. We couldn't have asked for a better place to stay! When we checked in the people were friendly and helpful and our room was clean and everything worked. The beds are super comfortable and the pool was clean and my 6 year old loved it! We had a room with a balcony to the pool and even though the pool is open until 11 we could not hear the noises coming from it with the door and curtains closed. The breakfast in the morning was by far the best hotel breakfast that I have ever had. Eggs, bacon, etc. Everything tasted good and was hot!

"Poor quality control of handicap room"

2
12/07/2017

Was given handicap room even after requesting any else, but told none nothing else was available. 1. The soap would not stay in the soap dish. 2. The shower head would not stay up to properly take a shower. 3. Had to hold the spray head. 4. Room furnished very nice. 5. Bed very comfortable. Would not stay at this hotel again; Marriott chain so much better!

"Best Bang for Your Buck"

5
12/07/2017

The room was spacious. The location was convenient (close to Mall of America, Airport and highway). The front desk and breakfast staff were friendly. The continental breakfast was a nice and a great bonus.

"Super Convenient!"

5
10/07/2017

Best Western Plus in Bloomington was great. The staff were friendly and willing to help with what we needed. The pool was great..our 8 y/o LOVED it. It had more than enough room for the amount of people using it and the hot tub was the largest I have ever seen. The entire hotel smelled clean, our room was wonderful. For the most part it was extremely quiet even with a packed house of kids and families. It is literally across the street from Mall of America which was great. No need to worry about parking unless you plan to buy a lot of stuff. Easy to get in and out of and has an attached restaurant that is pretty good. Service was somewhat slow for a low point in traffic, but the food tasted good.

"Awesome location and stay"

5
06/07/2017

We stayed with our younger children and it was great. Across the street from the Mall of America, within minutes to restaurants, Target and Walmart. The room was very spacious and had a Kuerig, fridge and microwave. Very clean and a very large breakfast is served every morning. Staff was very friendly and the pool is definitely larger than the pictures show. There is an area for kids and a hot tub, great time for all.

"Great Guest Services!"

5
06/07/2017

Upon arriving we had Ebony check us in and she was wonderful! After chatting a bit we went to our room and then came back down to head into RedRossa. Ebony then stopped us and gave us free drink cards. She is wonderful and already made our stay great! Thanks girl (:

"One Weekend Continuim"

5
06/07/2017

Pillow-top bed -great feature. Coffee and breakfast always a nice offering when away from home. There are restaurants nearby. Next time I like to eat at TGIF. Swimming area was a good time and the grand-kids loved our time together.

"Great hotel!"

5
06/07/2017

The pool was absolutely awesome. My 3 yr old couldn't stay long enough. Loved it! The beds were comfortable and I loved having a fridge and a microwave in the room. I would definitely stay there again!

"great location to all nearby amenitiies"

4
05/07/2017

love this hotel and have since staying here the first time 14 years ago...it used to be a run down days inn. there is a cute little water park for the kids and the hot tub is great. the pool area is amazing as is the breakfast area. clean and friendly staff. love how we can walk to Mall of America and take the shuttle back! lol staff are great...prices...ok

"Perfect Location and Amenities"

5
28/06/2017

You can take a shuttle to and from the Mall of America, airport, and public transportation. Plenty of choices with the complimentary breakfast. Friendly staff all around, and a spacious indoor swimming area that is perfect for families.

"Staff is AWESOME"

5
26/06/2017

I recently visited Best Western Bloomington, and came across Ebony, she is so fabulous! She greeted me with a smile, and she helped me with checking in a coach for a tournament. I visited the hotel again two days later and SHE REMEMBERED MY NAME!! WHAT?? She was super sweet and very accommodating!!!

"Terrible Incident weekend of 6/23-25"

4
26/06/2017

Have been to this hotel many times and it's a great family place. The pool is amazing, staff great. It's slightly dated. That said, the hotel had a group of motorcycle enthusiasts in who were partying extremely loudly in the parking lot, dozens of motorcycles revving engines, dope-smoking, drinking, very loud music. Our toddlers were woken up both Fri night at 2AM and again at 1PM from nap on Saturday. Staff didn't respond until late Sat afternoon. It ruined a great wedding weekend.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Great location, great staff, sketchy amenities"

3
24/06/2017

Beautiful room, the staff was wonderful but there were 5 things that went wrong with the amenities that made the stay a touch uncomfortable. I would except more for the price. Had issues with breakfast seating, internet, room lights, shower, hair dryer and coffee maker.

"Another good stay"

5
22/06/2017

Have stayed here in the past, and it is still good. Rooms were clean and quiet. Location can't be beat if you want to go to the MOA - it's literally across the street. We stayed here to Park-and-Fly the night before a flight. The shuttle was clean and on time. The driver was very courteous and even remembered us when he picked us up a week later.

"Best Staff Ev-er"

5
20/06/2017

Stayed here twice and the staff are amazing. Ebony is personable and so friendly. She works with another lady on the front desk in the evening and their service is 2nd to none. Lance the shuttle driver is a great guy, willing to go the extra mile. Rooms are clean and not much in the way of noise carrying. The pool is great and the gym is nice and clean. Air conditioning in the rooms works great. Good showers and clean rooms. I'd stay here again. Thanks Best Western Plus!

"Since when do you have to wait till 7:00am the day of check out to request a late check-out?"

1
18/06/2017

Doesn't that defeat the purpose of a late check out? Then there was this: the carpet had stains, extremely visible RED stains. The bathroom wall had scuffs where people had allegedly used their shoes to flush the toilet. There was soap scum in both of soap rests/dishes in the shower. If the shower is only as clean as the shower head spray will reach......well the shower head was so high I couldn't reach it to rinse myself let alone the rest of the shower.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Thomas C Hart Veterans Reunion"

5
15/06/2017

The hotel served as the location for the reunion of veterans of the ex-US Navy ship Thomas C Hart. The staff was very courteous and accommodating, especially Amanda who served as our coordinator for the week. The hotel provided us a a furnished conference room to function as our hospitality suite as well as a ballroom for our catered banquet. The restaurant was excellent and convenient, and the food for our banquet very well prepared and presented. The location was perfect for our week of activities and an easy 10-15 minute walk to the Mall of America. Highly recommended.

"Decent place to stay"

3
15/06/2017

Staff was attentive and friendly. The room was fairly clean and the rubbery ducky was a cute touch. The shuttle to and from MSP was very nice to have available. The furniture is a bit dated. Breakfast was fine and the staff did a fabulous job keeping up with guests.

"Nice place to stay"

4
13/06/2017

Nice pool, nice hot tub, great breakfast, nice rooms, nice bathrooms. Fitness center did not have a fan in it, no towels, no sanitation wipes. The elliptical machine was strange in that there was a bar my knees kept hitting. Not the fault of the hotel, that's a machine manufacturer issue, but it was annoying. I would have used a treadmill instead but I have bad joints.

"Great Hotel"

5
11/06/2017

This was a great hotel that was full of great staff at the front desk but when it came to the shuttle drivers that was a different story. But other then that our room was very clean and ready for us when we got there. The breakfast that they offered was very good and I was happy to see that they had soymilk because I'm lactose intolerant and that was the first time I've seen a hotel offer alttirnative milk options. Our room overlooked the pool area but it became a little annoying when it was around 10 p.m. and we would hear kids screaming and splashing when we were trying to sleep. This hotel is about a seven minute walk from one of the Mall of America side entrace there is also a Fridays and an IHOP about a five minute walk. It was a great hotel to stay at.

"A very nice family hotel. "

4
11/06/2017

Our family stayed here for 2 nights recently. We picked a poolside room which is great as you can go directly from your room to the pool. I will caution that the pool is open until 11 PM, so if you are an early to bed type, the noise may be an issue with the poolside rooms. It was not a problem for us as we are night owls anyway. The pool area is great! Very large main pool, nice sized hot tub and a separate zero depth entry pool with water features. Kids love it! The hotel is walking distance from MOA, about 1 mile. They also have a shuffle service to MOA. Good breakfast. Overall this hotel is a great value. Clean and comfortable.

"Best value for the money"

4
08/06/2017

Stayed here for a family trip. The hotel is very awesome place to stay, especially if you have little ones, the amenities are wonderful, breakfast was delicious, staff is super friendly, plenty of parking, and rooms are very decent. Walking distance to Mall of America.

"Good location & Great Value"

5
07/06/2017

I was very impressed with this hotel. I have stayed in some bad Best Westerns in other cities, but this one surpassed all of my expectations. The price was a little higher than most other BW, but it was definitely worth it. The hotel is located across from the Mall of America, but it is still best to use the free shuttle service from the hotel. The room was very clean and spacious and the beds were comfortable. The indoor pool was the highlight for my teenage son, there was also a hot tub and kiddie pool area. The pool area seemed very clean, but the smell of the chlorine was VERY strong, so they may have over done it a bit. The staff were very friendly and helpful, the shuttle service was convenient and easy to use. It went to MOA and the airport, and the wait time was usually no more than 10-15 minutes. We stayed for 4 days, and ate the free breakfast each morning. This was a great added value. It was not the typical continental breakfast. It was a full warm breakfast which alternated daily. There was scrambled eggs, bacon, sausage, hashbrowns, Belgian waffles, French toast, oatmeal, cereal, bagels, toast...etc. I would recommend this hotel to anyone with a family traveling to the MOA area.

"Love to Travel"

4
07/06/2017

Very nice hotel. The beds were so comfortable. The pool area was amazing. The breakfast every morning had a variety of things offered and it was ok. The staff was very nice. I'd definitely stay here again.

"Great Value"

4
06/06/2017

Right next to MOA, lots of free easy parking. Rooms were quit and large. this is our third time staying. Breakfast is very good, all the standard. the mall is walking distance or they have a shuttle that will take you. Staff at check in was very pleasant!

"Don't stay here if you actually want to sleep"

2
03/06/2017

The room I stayed in was right by one of the entrances. The other guests were so rude. People would come in and talk and carry on right in front of the door. I could hear everything! I had a terrible night's sleep and so did my husband. Also one of the beds in the room had a urine smell to it. Thankfully I only had to stay there one night.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Great Experience!"

5
01/06/2017

I would recommend this hotel to anyone traveling to Minneapolis. We went to a Twins game at Target Field. The hotel had a shuttle to bring us right to the 28th Ave train station, which dropped us off right at Target Field, then upon returning by train to the train station within 7 or 8 minutes of my call, the hotel shuttle was there to pick us up. great experience! I will recommend this hotel to everyone I know going to Minneapolis.

"Fun Vacation !!"

4
30/05/2017

We stayed here with our daughter recently to visit the MOA and family. We really liked this hotel because of the pool and the amenities. Our daughter had a blast playing and running around the toddler pool. It was a lot of fun !! We liked the free breakfast, free wifi, and free parking as well. The MOA was just a short walk and the room was clean and met our needs. We even liked eating at the attached restaurant Redrossa. We would definitely stay again, thank you.

"GREAT TIME!"

5
30/05/2017

This is a very family friendly hotel. My kids loved the pool area. Beds were comfortable and rooms were well kept. Staff was very friendly. Will be staying at this hotel again. Recommending to friends and family.

"Lovely hotel very close to Mall of America"

4
29/05/2017

We stayed at this Best Western a couple weeks ago on a road trip to visit MOA and Target Field. The hotel is less than a five minute walk from Mall of America and has a couple restaurants in the same parking lot-a TGI Fridays and IHOP. It was also a quick walk to the light rail station. We really enjoyed our stay here. The hotel is cute, clean, and looks recently updated. Staff was very friendly and helpful when we needed it. They asked us which floor we preferred, which was nice. Breakfast was good, with plenty of room in the room for everyone. The only slight caveat I have is that if you are a light sleeper, this hotel is very near the airport so if you are a sleeper-inner be aware flights start at 7:00 a.m. on weekdays and about 8:00 a.m. on weekends. Not a huge deal, but some people might like to know this. I'd stay again if we come back in to town. That's about the highest praise I can give any hotel :)

"Best Western does mean BEST!"

5
29/05/2017

The location is perfect and easy on and off interstate. Located on south side of Mall Of America. Rooms are great and wonderful breakfast. Everything you could want. Staff is very gracious and helpful. Schuttle drivers are fantastic! I have stayed in most hotels, motels in area and this is now my first choice.

"2 night stay"

5
24/05/2017

Super clean room. Very friendly and helpful staff! The pool & hot tub was nice and clean as well. The beds were very comfortable as well! Within walking distance from MOA & restaurants. Was defiantly a great stay! Will definitely recommend & be back!!

"An average Stay"

3
22/05/2017

The hotel room was clean. It did have poor lighting, and when I ask for a blanket I never received it. The room included a full breakfast. There was shuttle service to Mall of America and the airport. We were told it was close to the walkway to the Mall. That is questionable. The indoor pool looked nice, but we did not use it during our stay. Overall, it was a place to stay, but nothing outstanding. I wish the staff had been more welcoming. But to give them credit, they had a full house.

MarkOlson, Manager at Best Western Plus Bloomington Hotel, responded to this review
Carol E, thanks for your review of the Best Western Plus Mall of America. I apologize if your stay was just so so....We as a team want to be much better than that for all our guests. We will use what you stated in your review and use it as a training tool to remind our staff that doing a little extra for each and everyone might turn those so so stays into a more positive experience...

"Good experience"

5
21/05/2017

Much better than I thought. The environment is very good and service is also very good. The hotel is very close to MOA. And you can ask the front desk to bring you to outlets and MOA, which is very convenient!

"Hockey tournament "

2
20/05/2017

Had called before we came to ask about cancelling 1 night as we got our schedule and could leave early the next morning without staying on the Thursday, they would not allow me to cancel 1 night. The hotel was clean however the beds had hard square pillows and we had to ask for extra blankets as the bedding only came with a light sheet and a light blanket and I froze the first night. In our last day, we asked for a late check out as we had a game at 9:45 on the Sunday and the rink is 30 min from hotel and my son had to be there for 8:45 (leave by 8:15) we were hoping to come back after the game so we are not scrambling early in the morning packing up all our stuff. We were told that we could not get a late check out because of "all the people they have to check in"... I find it hard to believe they will have that many people checking in on a Sunday. Our organization just booked approximately 5 or more teams (approx 80 rooms) for 3 nights each and the hotel is huge. My credit card was charged $709 for 3 nights and they can't even give us a couple extra hours!!!!!!! If I have a choice in the future (I didn't in this case) I will be sure I won't be staying at this hotel again. Over priced for average rooms and terrible service!

BestWesternHotels, Corporate at Best Western Plus Bloomington Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Good Location"

4
19/05/2017

The appearance of the hotel was good, very neat and looked recently redone. A decent Breakfast with fresh eggs. Across the street from the Mall of the Americas (easy access) and 10 minutes from the airport.The location is part of an Industrial park and highway, so no good views.

"No longer anything special"

2
17/05/2017

I have stayed here dozens of times over the past ten years. It has really gone downhill. It used to be that it was great for business - late checkouts OK, Internet at 20+Mbps, decent breakfast. All of that is gone. Late checkouts have been "unavailable" for the past two trips, Internet tests at 3-4Mbps, and breakfast is gross. Rotten fruit, waffles on demand are gone. All that is left is runny scrambled eggs, white (undercooked) hash brown potatoes and Canadian Bacon (???). Even the onsite restaurant has dropped their menu to burgers and pizza after 9pm. Water pressure in the shower it a trickle, there are burned out lights in the bathroom, but the room is very clean. Beds are still super soft - which some might not like but I do. The pools and hot tub are still great, but it's simply not enough to make me come back again. This is not a hotel for business anymore.

MarkOlson, Manager at Best Western Plus Bloomington Hotel, responded to this review
Y2kc5oh, so sorry about your last stay. I will definitely talk with the team to make sure we fix these issues that you have stated. I appreciate your loyalty when you state that you have stayed with us for some time. i only ask that you give us another try?

"Nice quiet hotel"

4
17/05/2017

Very quiet, great breakfast. There were some families in the hotel with small children and I couldn't hear any of them. Right next to the mall of America so you can either walk across the street or take the shuttle. The hotel staff was very accommodating. When I checked in I did not like the room choice (2 double beds) and they were able to switch my room immediately. They even double checked to make sure the room was to my liking.

"1 night stay"

4
14/05/2017

Stayed 1 night after flying in to Minneapolis at the beginning of a road trip. Good breakfast. Room faced indoor pool area that had lots of kids. This would be a great spot to stay for families with kids. We were on the 2nd floor and the room was very warm probably from the heat from pool area. A little noisy as well but that didn't bother us it quieted down when pool hours were done. Had a bar and restaurant which you don't always see at BW. Great location for mall of America with shuttle available both ways. Just had to call when we wanted to be picked up. You could walk as well there is a walking over pass over busy road about a block or so away.

"nearly perfect!"

5
14/05/2017

The entire premises were clean, the staff was friendly and helpful, breakfast area was pleasant and the food was good. The bed was fantastic! I didn't want to get up! We weren't able to use any of the other amenities due to our short stay.

"Great place to stay"

5
13/05/2017

This is a very nice hotel. It is across the street from the MOA and is only about 10 minutes from downtown St. Paul. It is easy to access from the highway. The rooms are quiet and comfortable. It has a lot of amenities that make your stay relaxing.

"Bad customer service Strikes again."

2
11/05/2017

Do not stay at this hotel, if you are different, look differently speak differently, or dress out of the norm. You will be made fun of stared at, and treated like a piece of garbage during your stay and at check out. What happened to treating people from all walks of life with respect and dignity. If I smile at you and you're a representative at the hotel, how bout a smile back and a salutation, like good morning. Seems simple to me.

"Per the toddler - would totally stay there again"

5
05/05/2017

Stayed for one night while me and the toddler visited family and the Mall of America. Convenient to drive or take the complementary shuttle to the Mall. Clean, comfortable - rooms are big enough for a pack n' play. They even left a rubber ducky on the bathtub for my toddler. I also had to take some work calls at night. While the "business area" is right in the middle of the hallway and not enclosed, it was still quiet enough that I could talk on the phone without disruption. Plus, the wireless internet worked great. Bonus for getting my work done AND keep the toddler occupied on a tablet. This was also my toddler's first time experiencing a "free hotel breakfast." Boy did she like getting pancakes with strawberry sauce and sprinkles! She says she'd totally go back again.

"Great for the family"

5
02/05/2017

We stayed with my 2 teenage daughters, my brother and his family with 2 toddlers, and my elderly parents. All the kids loved it! The pool area was great. There is a regular pool as well as a zero depth entry splash pool. The adults that braved the water thought is was too cold, but the kids thought it was just right. The rooms were a good size with no I fridge and microwave. The staff was super friendly and helpful. The airport shuttle is good. The only drawback is the size of the hotel. You may need to walk a LONG, long way to breakfast. That was rough on my dad. The location is awesome. Right across from the Mall of America.

"Best staff ever"

4
01/05/2017

Nice location, great staffs and clean room. The hotel have shuttle service for customers to Metro train, Mall of America airport and etc. Most thing I like about this hotel is how friendly and helpful staffs are. I will stay here again when I come back to MN.

"Party atmosphere - not family friendly"

1
01/05/2017

Everything about this hotel is great on paper, but I'll never stay there again. The location is great, the breakfast is good, staff is friendly, and the pool is fun for the kids. The problem is it seems to have become a party hotel and has lost its family friendliness. The people with pool side rooms were drinking alcohol and being rowdy, shooting to other people in their group that were in the pool. The people were heavily tattooed, not modestly dressed, yelling to their friends that they were going outside to smoke while an unlit cigarette was hanging out of their mouths, cursing, etc. Because the pool doesn't close until 11, there were people making all kinds of noise in the hallway until then. At some point in the night, I woke up to a commotion in the hallway. I poked my head out of my room and there was a rough looking guy in a biker jacket arguing very enthusiastically with a woman. Overall, it was a really gross experience and we won't stay here again.

Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Has a lot going....."

3
29/04/2017

The highlights: friendly and thorough staff, the location, breakfast options, clean and comfortable rooms, children's pool area. Low-lights: The only thing I can say is that a staff member really needs to be staffing the pool. My wife and I had to "hover" by our toddler son because of the other wild children. Older children got so wild and out of control that we had to leave. I think it the area was staffed, it would have been a much more enjoyable experience. That being said, we had a wonderful stay and wouldn't hesitate to return.

"Has all you need & comfy beds too"

5
27/04/2017

Beds were amazing! Rooms were clean but the whole hotel felt slightly outdated. There is a pool and a large conference center. We actually used the conference center for our Wine Conference that we will def hold there again. Breakfast was very very good with a lot of choices. Restaurant was very good as well.

"Surprise! Parking fee changed base rate after reservation was made"

2
26/04/2017

I took a vacation from MN to FL & booked a room on Best Western's website for 2-nights stay (1 @ beginning & 1 @ end of trip). My parents met us at the hotel - they joined us on the trip. When we checked in, they explained we had to pay a parking fee for EACH car, which was $30 each. Minor irritation that we couldn't compare total price to other hotels. Problem is they increased the BASE rate for our stay. My original reservation for 2 nights totaled $290. For the added parking fees, I should've paid another $60 but they charged $421 - $71 more! For what?! I won't stay there again.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Mall of America Best Western"

5
25/04/2017

Best value in the area. Always super clean, great breakfast, awesome attached Italian Restaurant (Red Rossa). Great food and happy hour. Stay here every time I come to Minneapolis! Would recommend it to anyone.

"AVOID"

2
25/04/2017

Property is geared to group parties and families. Lots of noise and unkempt. Is motel interior. There are many nicer, more accommodating hotels in the same vicinity. Spend a little more for a cleaner, safer stay.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909.ndrash, Thank you for completing the survey regarding your recent stay at our properDearty. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Michael Lewis General Manager Best Western Plus Bloomington Hotel

"Always a great stay!"

5
23/04/2017

We stay here overnight before our flights from MSP. The poolside room is great, just an added treat to your upcoming vacation. Even though the room is next to the pool, once you shut the patio door noise is minimal. Check-in and check-out are quick and pleasant. Breakfast is great, a few hot items and then the basic Continental breakfast items. The shuttle service to and from the MSP airport is fantastic. Takes a lot of stress out of our vacations. Rooms are clean!

"Excellent hotel in close proximity to Mall of America"

5
19/04/2017

We stayed in a King Suite at the Best Western Plus and had a great experience. Our room was great for a family of four, our children are 5 and 8. We ate a great breakfast each morning at the hotel, walked to the Mall of America and felt very safe and enjoyed using the pool each day we were there.

"pleasant stay"

5
18/04/2017

very helpful staff and very clean motel. Walking distance to the mall of America lots of parking. very reasonable price for the package of staying the night and leaving your car there until you return from your trip. good lighting in parking lot felt safe leaving my vehicle for the week I was gone.

"Family trip"

5
18/04/2017

Convenient location, staff friendly, room clean with refrigerator and microwave. Pool was great, perfect for kids. Breakfast was good. The only negative was housekeeping knocked on our door at 0730, but we did not have the do not disturb sign on door so will do this next time.

"FAMILY FUN"

4
18/04/2017

Excellent place for family get-away. Rooms nice and clean. Staff friendly and very helpful. Easy to walk to the Mall of America & other eating places. Breakfast area some what congested in the morning. Food was good and area kept clean.

"Amazing, as usual!"

5
17/04/2017

I stayed here and did the Park-And-Fly once again and 10/10 would recommend. You just leave your car there and they drop you off and pick you up form the airport! The staff was friendly and very knowledgeable as usual too!

"Great Spring Break next to Mall of America"

4
13/04/2017

Spent three nights here for Spring Break 2017. We anticipated spending quite a bit of time at the Mall of America so chose this location. However, we explored a lot more than the Mall over our 4 days, 3 night stay and found the location excellent for being centrally located with easy access to and from may of the area attractions. Staff was very nice, complimentary breakfast was very good and the cleaning crew was amazing. They were quick to replace fresh towels, make our beds and refresh our coffee and shower supplies. The pool area was a big attraction for those who had younger children; however, I found the hot tub very clean and a relaxing temperature. Glad to have an outside room next to the interstate with minimal traffic noise.

"Good for families"

4
10/04/2017

We had a pool side room (second floor so no direct access). The kids loved just hanging out on the balcony and watching people swim when they were not swimming themselves. The rooms were very clean, pool was great for the little ones and staff was friendly. Beds were average to below average for comfort, my only complaint. We walked over to the Mall of America from the hotel - an easy short walk. We ordered pizza from the hotel restaurant one night and it was excellent. We also ate at the restaurant one night and it was also very good.

"Overpriced but clean"

3
03/04/2017

Nice looking hotel. Beds are not very comfortable, would not recommend a roll away for anyone (even small children). Pillows are very hard. Nice water play area but not worth the extra money. Close to the mall and easy access to the parking ramps.

"Great Pool, Ok Everything Else"

3
01/04/2017

This hotel was not as wonderful as the price we paid or the expectations but it was sufficient. We had multiple small issues with cleanliness but for the most part they were handled in a timely and polite way. The pool was fantastic and that was the main reason we booked the hotel so we probably would return but not with as high of expectations.

"Mall of America close"

4
30/03/2017

This is a good hotel. The airport shuttle service they offer is wonderful. Very friendly staff. The room was very good and quiet. Their indoor pool is big and great. They have rooms that open to the pool. They have a patio area for family sitting and watching.

"Best Western Mall of America"

4
30/03/2017

4 night family vacation over spring break. Hotel is great for children as they have a small zero entry pool that my son (6) spent hours in during our stay. Close proximity to MOA with free shuttle service that we utilized. Clean rooms and fairly comfortable beds. Restaurant Pizza was great and nice that they have an eating area by pool. Would recommend this hotel and will stay there again.

"Best Western Plus"

5
27/11/2016

This is a great hotel with excellent shuttle service to the MOA and airport. Close proximity to the Mall of America and restaurants. Wonderful breakfast and family friendly pool area. Love this hotel!

"Amazing front desk staff"

5
26/11/2016

This was my 10th straight night on the road staying in different hotels, and I was blown away by how amazingly friendly and helpful the front desk staff was compared to anywhere else I had stayed on my trip - especially Veronica. The hotel was very modern and comfortable with good sized rooms. The shuttle to the mall was convenient and easy to access.

"A nice hotel!!!"

5
20/11/2016

This hotel is a great place to stay! From the friendly helpful staff,location,nicely decorated room, very comfy bed, good sized tv, a great pool area with very good sized pools and whirlpool!! Good pizza from onsite resturant and good breakfast in am. No complaints!!

"Great place to stay"

5
18/11/2016

Love staying at the Best Western Plus MOA when I have meetings in the cities or heading out of town and need to catch a plane for a fun destination. The staff at the hotel are so accommodating and friendly, it is appreciated! So much enjoy the Italian Restaurant to enjoy a great dinner and some wine to end the evening.

"Suite Experience"

3
15/11/2016

My husband and I, along with our granddaughter, stayed in the one of two suites at this hotel, last Saturday night. I made my reservation in October, and specifically asked to be in the suite not facing the pool. Because I'm a travel agent, I'm very particular about details, and called the hotel directly on Thursday to reconfirm. I was told, yes, all was good. Imagine my surprise when we were checked into the pool view suite. I called down, and was told," oh, you booked through the 800 number, and we're sold out - there's nothing we can do." ????Okay - note to all - make sure you are calling the hotel directly to make your reservations. We decided we could live with it. BIG mistake. The hotel doesn't close until 11pm - and there were boys in it until at least 11:30pm. The sofa bed, wasn't - it was springs with a piece of foam - so, between the screaming and noise in the pool, and the terrible - the worst - sofa bed we've ever been on - no one got much sleep. The room - we paid over $200 to have this superior suite - was well appointed, except town lamp shades and scrapes in the wall. Housekeeping did a good job, and it was clean. The two bright spots were the breakfast ladies - very attentive, and tried to keep things going with a hotel FULL of kids and groups, and the attached Italian Restaurant - very good food and service. I would NEVER pay extra for a suite at this hotel again, and except for the location to the mall, would hesitate to return - unless we were bringing kids or having a party.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN Plus Bloomington Hotel

"MoA"

5
14/11/2016

Very impressed with this hotel. The kids absolute loved the pool area. We enjoyed watching with them play and chatting with other guest. I liked the morning brunch and work out room. My wife liked having the use of a laundry room. The hotel is right across the street from the mall of America and super close to the airport. I also liked the restaurant in the hotel. We ordered a wood fired pizza and ate out by the pool. Well-done Best Western Plus Bloomington.

"Comfortable & Friendly"

5
08/11/2016

Accommodations are comfortable. Food in restaurant very good. Staff most helpful and friendly. Quick shuttle to MSP airport. Easy walk to the big/huge mall. Will return if in the area. Lots of free parking if driving.

"Fireplace room"

4
07/11/2016

Nice shopping week get away for early Christmas shopping. The room is large and nicely appointed. The Bathroom however has the industrial toilet and is there like they forgot to address it and the wall panels (same area) just looks incomplete. Housekeeping is average to below. Really don't put a room back together (just make the bed, empty trash and change towels) Empty disposable cups remained. I didn't address with the hotel as it wasn't a major issue.

"Great place to stay"

5
06/11/2016

We stay here every time we go to Minneapolis! Clean, wonderful staff and great breakfast every time we are there. Easy walk to the Mall of America and many other attractions or stores in the area. To relax, return to the swimming pool!

"Excellent Amenities and Service"

5
01/11/2016

I highly recommend this BW property not only because of the amenities, condition of the property and proximately to Mall of America, but also because of the extremely helpful and pleasant staff. The bed in my room was the most comfortable bed I've slept in this year....even more comfortable than my own bed.

"very nice"

4
31/10/2016

after having missed our connecting flight at the airport and being up for 22+ hours, this hotel was such a welcome relief for us. The rooms are spacious, clean and comfortable. They have a huge pool (which we didn't use) too and it's close to the Mall of America. They also offer free breakfast which is actually good and a shuttle service to and from the airport. For us it was a haven after such long and exhausting travel.

"Mall of America"

4
29/10/2016

Location is within walking distance of the mall (2 blocks). The shuttle to the international airport and return to the hotel is only a 10-15 minute ride. Hotel breakfast provides hot and cold choices with fruit and beverages available in the lobby 24/7. The hotel has an Italian restaurant and there are several restaurants within walking distance, as well as the many choices within the Mall of America. The atrium with pool and hot tub area also provides a large shallow water play area for small children and a game and large table area where families can have delivery foods or foods brought in . Rooms are large and comfortable with nice amenities, microwave and refrigerator.

"Second time staying here not so great. Oh the noise!!!"

2
28/10/2016

Checked into hotel on a Thursday, was great, got early check in, room was decent, but around 10:30pm I realized how noisy this place was. It didn't seem so noisy the first time, maybe because I had a pool view room, because this time it was a poolside room, but it is noisy here. If your a light sleeper this hotel is not for you especially not on a weekend. It seems like this is the place people come to party. Friday night 11:30 and it was really noisy people were having parties. Here's the kicker though, 11:47pm and housekeeping decides it's a good time to vacuum the hallway outside of my room. I knew it was going to be a bit noisy but wow this is on another level. The pool was so super busy tonight too, it seems like this is the place to be if you just want to rent a room and leave your children unsupervised. I still have one more night here Saturday night, I don't think I can take another sleepless night. Also the room has cracks of light coming through the sliding door so might want to consider wearing sleeping mask.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am so sorry to hear that you had less than a pleasant stay. Our hotel can be very busy with families and therefore the noise levels are hard to maintain. We love our families but things can get hectic. I do hope that you return to our hotel again and I hope your stay is more relaxing. Sincerely, Michael Lewis General Manager

"They Always Deliver!"

5
25/10/2016

I've stayed at this hotel several times and have had an exceptional experience each time. The rooms are clean and don't smell like room deoderizer, the beds are comfortable, the hotel food is good, the entire place is clean and appealing and what really is amazing is that everyone on I've met on the staff is friendly, efficient, and make you feel welcome in a very genuine way. Highly Recommend!

"Clean rooms, awesome pool, just a few set backs."

3
24/10/2016

Massive hotel even though it is only 2 stories. The staff were friendly, they just did not go out of their way for you. Acted like it was a chore to get us the free shuttle they so happily told us about upon check in. However, the shuttle driver was very friendly. He even opened the door for us and held my hand as I got in and out. The room was nice but stunk to high heavens of something they sprayed while they cleaned. Thankfully the window opened so we could air it out a little. The maid service did a very nice job. The room was very clean. The pool area was awesome! Breakfast was just OK. It was nothing special but it was free. WiFi disconnected a lot, but again it was free. We might stay here again if the price was right. If there was another hotel within $20 of it we would stay there.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, I am sorry to see that you did not feel treated as a welcomed guest when you approached our front desk associates for transportation. Our hotel culture is to treat all of our guests as if thought they were our family. I sincerely apologize for this happening and if you would like to speak with me personally I would be glad to discuss this matter with you. Thank you so much for being our guest and I hope you will consider us again. Sincerely, Michael Lewis General Manager 952.854.8200

"Excellent Hotel for flying"

5
24/10/2016

We stayed at this hotel because we had a 5:15 am flight and we live 5 hours away from the airport. This hotel kept my vehicle for a week and also shuttled us to and from the airport. It was great for this and worth the money compared to spending money to park at the airport, leave my vehicle at the airport all week, and driving to the airport. This hotel was worth it.

"Great Breakfast"

5
24/10/2016

The breakfast is always ready on time, hot and filled. They have a great variety. The hot tub is awesome. The rooms are clean and I just love the lotion. Great place to stay and close to the Mall of America. You can walk across or take the shuttle.

"Excellent Best Western Property"

4
22/10/2016

This is not the Hyatt, but it could be. I worked for Hyatt, Marriot, and Hilton and I feel this Hotel competes very well. I have stayed at hundreds of hotels over the years and I look forward to returning to this hotel. The rooms are great, the staff is friendly and accommodating. I do not swim, but the huge pools and hot tub look to be very nice indeed. The restaurant is very good. I eat there upon every visit.

"Nice family hotel"

5
20/10/2016

Our room could have used an update of paint from general scratches on the wall, but it was otherwise perfect. We had a two queen room with a view of the pool on the 2nd floor,and it was generously sized. The fridge was large enough to fit everything we needed for our family of four for 2 nights (i.e. Water bottles, chocolate milk boxes, apples and a large bottle of juice). The beds were very comfortable and the linens were clean. (No gross comforters). The bathroom was a good size with a full bathtub and large sink area with a storage ledge under it. (And the door didn't hit the toilet - yay!) The pool area was clean and the large toddler play pool was much appreciated. Our kids had a lot of fun splashing around and aiming the water gun and using the slide. The free breakfast had many options and the hot sausage, eggs, waffles and French toast were good. The walk to the mall is very short and safe. The pedestrian bridge is very close and has an elevator so it was easy to take the kids in a stroller. Our family loved the aquarium at the mall, the tunnels especially. Tickets are a little pricey, but you can re-enter all day. We ended up going through again at night and our kids loved seeing everything they remembered from the morning.

"Great Hotel for Families"

5
18/10/2016

There is a lot that this hotel offers families and the shopping is excellent. The attached restaurant has good food but is a little pricey however the service is excellent. The pool area is clean and the waterpark offers a lot of fun for children.

"This hotel is an awesome place to stay and very convenient to the airport and Mall of America"

5
18/10/2016

We have stayed at this hotel before and will do so again as we have been very pleased with the staff, cleanliness of the rooms and the nice continental breakfast. There is also a restaurant attached that serves very delicious food and also a couple of others within walking distance. This hotel is very convenient to the airport and has a shuttle to get you there. You can even leave your car there if you need to. It is right across the street from Mall of America for a unique shopping, entertainment and eating experience. Would highly recommend this Best Western!!

"Quick couple of days away"

4
17/10/2016

We decided with rather short notice to go on a road trip and selected the Mall of America as our destination. We found the best western plus was very close, had vacancies the nights we wanted to be there and free breakfast! We booked online and during checkin asked for a poolside room which we were given at no additional charge. Poolside rooms allow you to walk right out your patio doors to the indoor pool. The pool was at a comfortable temp and the jacuzzi was nice and hot! Room was very comfortable not fancy but more than comfortable enough for us. Despite having a poolside room we had no problem sleeping in. Free breakfast was awesome! I love waffles! They also had eggs, bacon or sausage as well as cereals, oatmeal, all kinds of toast and yogurt. Coffee was kind of on the weak side but not bad for free. All in all we had a great time and will definitely stay again if we are in the area.

"Friendly staff and great hotel with family"

5
15/10/2016

This hotel offers a pool cover and heated specially designed for kids, opens early and close late. The hotel offers free filter water, so if you are traveling with family is a good advantage not to worry often about buying bottle water. The staff is friendly and willing to offer you help. We really enjoy to stay there, definitely we recommend it.

"No handicap rooms nearby available?"

3
15/10/2016

Aside from given the farthest room away which I had to walk to considering my handicap and that I was "promised" a closer room which I did not receive. all went well. The shuttle service was good. The Mall of America is close by but the shuttle needs to be used as walking there is not comfotable

"Well worth it"

5
15/10/2016

So I cant think of a complaint about the place, its very clean and professional. For the proximity to ease to the mall of America the price is very reasonable. Worth mentioning though Im here with a family and we have 5 women with us so we needed more towels. Jokingly i asked for 10 (1 for the hair, 1 for the body, 1 for for the face... duh?) Alex from the night crew i would totally fist bump if i could. He hooked us up with a literal garbage bag of extra towels for our two night stay. Yeah would definitely recommend this hotel to anyone looking to plan a trip to the mall here.

"Airport Stay"

4
11/10/2016

Hotel was excellent and convenient. Travel into the city for the NFL was easy, one train. Could walk to the Mall of America. Shuttle service to the airport was quick and efficient, 15 mins or less to Terminal 1. Staff were very helpful with transportation questions. Breakfast was ample, room was extremely clean and wifi was very good. Some noise from planes arriving and departing but was too be expected since it does list itself as an airport hotel

"Very Poor Customer Service"

2
08/10/2016

I am registered disabled officially by the United Kingdom, I booked a room And no one told me that the room would be so far from the reception, front desk, I travel every couple of months, and always stay in a hotel, that the rooms are near everything, When I went to the reception to complain, I encountered the front office manager, i think her name was Shauna and I think she was working with someone else, not sure what his position was, when I complained about the room, he just laughed at me and made a joke about it, I did not find his response appropriate, when the Front Office Manager came off the phone, she turns round and said, tha I'm in the room, that I don't have any right to complain, she said why I never requested a disability room, but I was not told when I booked the room, that the distance from the room to the reception would be so far, like the distance from terminal 3 of Heathrew Airport to the plane, 20 minutes,, not quite but the room was very far, the front office manager was aggressive , rude, and threatened to kick me out of the hotel, yes I did request a reduction on the hotel rate , but the room was uncomfortable for me, being so far away from me, this front office Manager is not suitable for the job, argumentative, threatening, I'm a paying guest, I have a right if I'm not happy with the room to make a complaint, I fealt she dealt with the whole situation completely unprofessional , and she has no idea how to deal with guests, she should of never allowed things to deteriate to the situation, On the other hand I did speak to the General Manager , Mr Michael Lewis, who is a great asset to the hotel, he is professional and balanced, and apologised, for his sake and the hotel, he should tell the front office manager to resign, or worse, even though he apologised to me , it was too late, his staff ruined my stay,

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN Plus Bloomington Hotel

"Great stay, Park and Fly, Shawna Front desk staff FANTASTIC"

5
08/10/2016

I stay at this hotel whenever I fly out of Minneapolis. The staff is great, and Shawna the front desk clerk always has a great smile and attitude. She will go out of her way to help with your needs. The pool area is well done, and the the rooms are well designed for comfort.

"Good Stay!"

4
08/10/2016

Great location to Airport. Staff very accommodating to requests for early check in and room change. Room comfortable and quiet. Only downside was restaurant very mediocre. Would definitely stay there again.

"Great for kids! convenience to MOA"

4
08/10/2016

Pool is nice and large with a separate shallow area for younger kids. Rooms are typical but clean. Staff was very attentive and helpful to get us adjoining rooms. Convenient walking distance to MOA. I would stay here again.

"Clean, Comfortable and Convenient"

4
07/10/2016

While attending the Ryder Cup Golf matches at Hazeltine Golf Course this was a great location as it is within easy walking distance to the Mall of the Americas and various freeway access points. The rooms were spacious and very quite. The breakfast buffet was very good and presentations were always fresh and tables clean.

"Very nice hotel"

4
07/10/2016

Good price,nice clean rooms and great pool area. Everyone was very helpful. The drivers are all about service. We took a shuttle to Mystic Lakes Casino and got back to the Mall drop off at 11:00pm. They picked us up no problem.

"Solid option, close to Mall of America"

4
06/10/2016

Stayed for 7 nights during the Ryder Cup. The hotel is reasonable value for money and good for a short stay. The front desk staff are universally friendly, the breakfast buffet ok, shuttle service excellent and onsite restaurant is ok and convenient. Rooms don't have safes but safety deposit system at front desk works well.

"Decent 3 night stay"

3
05/10/2016

We stayed at the Best Western Plus Bloomington for a 3 night stay during our visit to Mall of America. We had driven from Canada and arrived at the hotel roughly 2 hours to the stated check in time. We asked if we were able to check in and the friendly receptionist told us our room was ready and checked us in. Within 10 minutes we were in our room. The hotel only has 3 floors and we stayed on the second floor. They had 2 elevators but our room was located on the other side so the walk was quite a bit - not a big deal. Our room was located at one of the back entrances and we just used that door if we needed to. I suppose the layout wouldn't be great for anyone with mobility issues. Our room was standard. It was clean and had everything we needed. One of the downside, and it wasn't really that big of a deal was the shower head. The bathroom looked very updated but I think they should have changed the shower head. Hardly any water were coming out and it took forever to rinse yourself. Again, it's a minor issue. Location of the actual room wasn't bad. It's a little far off from the elevator like I mentioned but we had no problem using the stairs. We were on the second floor so no big deal. Plus our location was in a quiet area. Hardly heard any noise except for other guests that would walk by. Our stay also included free continental breakfast. Each morning a few items differed and you had choices between eggs, sausages, bacon, empanadas - theses changes each morning. You also receive a variety of breads, spreads, juices, water, tea, coffee. There's also a few options for cold cereal and oatmeal as well. There's also a small variety of fruits (apples, oranges and bananas). They also providea little grab bag for anyone on the go which includes a botted water and an apple, and you're free to add whatever else you would like - which I thought was pretty good! The breakfast room has seating area but the later you go, the busier it is. We typically went around 8 am and by the time we finished, the area is busy and the line up can get quite long. Our 6 year old daughter also used the pool facility. Because of the time that we went, the hotel wasn't very busy. A few children were playing around the pool, but was never crowded. She loved it and it's enough for little children. The hotel also offers free shuttle to the Mall, which we never used, but nice to know they have it in case you do require their services. Hotel location was good. It's right across from Mall of America. You can definitely walk there through a skybridge that goes through the Radisson Blu parking lot. It's roughly a 10 minute walk from the hotel to the mall. Overall this hotel was not bad. A little pricey for our stay however, we do realize it's at close proximity to the mall so we get why. Parking is free so that part is good! What we were told we owed is what we paid, no hidden charges or fees.

"Great location"

5
29/09/2016

Very pleasantly surprised. Did not expect this quality of a hotel from BW. Clean nicely appointed. Shuttle driver very knowledgable of the area and recommended the on site restaurant which was very good. I definitely would stay here again. Very close to the airport.

"Great location and good sleep"

4
29/09/2016

I stayed at Best Western Plus Bloomington for a work conference. Easy check-in with helpful staff. The attached restaurant was very good for a quick bite and it was within walking distance of Mall of America. Location is easy on and off for freeways and reasonably priced.

"Close to the Mall of America..."

5
28/09/2016

Great hotel... and great location... just across the street from the Mall of America. And only 3 miles from the airport. They have a shuttle bus that will take you to the Mall or to the airport. All of the staff that I encountered were very nice and very helpful. Redd Rosa... the Italian Bar and Grill that is attached to the hotel is also really good. I would highly recommend the Chicken Marsala. It was absolutely delicious. I was traveling on business.. and unfortunately was only able to stay at this hotel for one night. It is a wonderful place to spend more time. They have a nice indoor pool... and a hot tub. The complimentary breakfast has a lot of choices.

"Easy Access to Mall of America"

4
26/09/2016

Front Desk helpful with requests. Unable to meet some requests due to hotel being completely booked. Hotel has 24hour shuttle to/from airport and shuttle to Mall although the mall is an easy walk (approx 1/2 mi) in good weather Room was clean and comfortable and the bed comfortable enough. Didn't like the pillows because they were lumpy and didn't support the neck. Pool area is attractive and a fun environment for children. All in all a positive stay and would consider using again.

"Super early breakfast!!!"

5
26/09/2016

REALLY appreciated the super early breakfast bag they had ready for everyone with a very early flight!!!! Hands down choice for any stay with an early flight! Staff was very helpful in relocating our room, as well.

"Very obliging"

5
24/09/2016

We turned up as early as our plans had changed but no problem, they let us check in very early. Clean and tidy and polite staff. Very handy for Mall of America and the airport. Breakfast was pretty in though eggs could have done with some flavour. I'd stay here again without any problem

"Best hotel in the Twin Cities"

5
20/09/2016

This has been the best hotel I have visited in the Twin Cities. The hotel staff was very friendly the rooms were very nice and the bed was very comfortable. The only few little things were that I read on the website that you are able to order room service but there was no menu or information on how to do this in the room so we just ordered Green Mill instead. Also the rooms were a bit pricey for a Sunday night with nothing going on in the area but it was worth it overall great hotel.

"Decent "

3
18/09/2016

Had 2 rooms for our family. Stayed 5 nights Been here before a few years back and liked the close location to mall of America The breakfast is decent and goes till 10 am They have the best apples I've ever had available all day long My problem was they only ever cleaned one of our rooms and we had to call numerous times for our second room to be cleaned which it never was We had them being clean towels and night and after asking a few times had them come back to at least take all the wet towels and garbage away That was a real annoyance for us. And a major fail on behalf of the housekeeping.

"Great Location"

4
17/09/2016

We were travelling through and stayed one night. We found the location good for access to the M of A as well as getting back on the road in the morning. Check-in/out wad very easy. Our room was good, clean and all amenities provided. This is a large hotel so the walj to the breakfast area gave us a little exercise. We found the breakfast to be standard with a large sitting area. Although we didn't use it, the pool area is nice and would be great for those with children. The hotel provids a mall shuttle although it is an easy walk down the street and over the overpass.

"Great place to stay while at the MOA"

5
16/09/2016

Comfortable beds, great breakfast, helpful staff - at check in & the complimentary shuttle to the mall drivers. The pool & hot tub are wonderful and this is the only place we stay when going to the mall with or without the kids.

"Excellent Hotel"

5
14/09/2016

Best Western Bloomington is a beautiful hotel with many amenties. The indoor swimming pool is especially nice with a water toys/play area for children and families. The breakfast is superb. This hotel is close to Mall of America and easy access to highways to most any other site to visit.

"Our Favorite Hotel!"

5
13/09/2016

My family and I have stayed at this hotel three different times and each time we have loved it! Love the rooms, service, pool area, location, and the breakfast :) we will for sure be returning every trip to the cities!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for taking the time to respond with your kind review. I read it with great pleasure and I am glad that we are your favorite hotel. I will pass your review on to my team and I am sure it will make their day. All the Best, Michael Lewis General Manager

"Shopping spree"

5
13/09/2016

Very nice hotel! Just few minutes walk to Mall of America, breakfast was good but the dining area was too small compared to the size of the hotel. The shuttle service was always available and ready to drive you anywhere you liked, the drivers were great especially one of them (don´t remember the name). There was one thing I disliked, it was the bed, it was way to soft! Everything else was good.

"Perfect Location"

5
12/09/2016

Great location! The Mall of America is directly across the street. St Paul / Minneapolis area are a half hour drive away. (Even though we didn't use it,the train station is walking distant away from the hotel. It is located within The Mall of America) Hotel is very family friendly. Rooms are clean and the beds are comfy. Nice size indoor pool with hot tub and splash pad for small children. We stayed in a room with a pool view. It was a great location for us. After a long day of touring the area and shopping it was nice to relax near the pool. Breakfast area was clean and well stocked. Numerous hot and cold items to choose from. Staff was extremely friendly and helpful. Definitely would stay here again.

"Great Place, Convenient Location"

5
12/09/2016

The hotel is on the backside of the Mall Of America - you could easily walk to it in under 5 minutes. The hotel was clean, quiet - there were a lot of children and we were in an upper poolside room - you barely knew others were staying there! The pool area is big and the zero depth is fantastic for kids. Overall, a great stay!

"Great Place"

5
07/09/2016

I'm happy we found this place. Airport shuttle, a short walk to the Mall of America and a clean affordable room. Friendly Staff and a free breakfast and WiFi. I'll come back next time I'm in Minneapolis!

"Excellent pool area for small children"

5
06/09/2016

If you are traveling with small children (age 5 & under) this is a great place to stay if they enjoy swimming pools. The hotel has a separate shallow pool that our granddaughter (age 3) thoroughly enjoyed. It has a small slide, buckets that drop, and a waterfall. She was able to play and not have to be held or constantly attended to by an adult. Put on a flotation device and enjoy!!

"Excellent hotel and location"

5
03/09/2016

Would definitely stay at this hotel again! Not only was the staff friendly, hotel as a whole was clean and nicely decorated, room was clean, beds were comfortable, a good breakfast, and reasonaly priced, but it was across the street from the Mall of America, close to the light rail which we took to the Vikings game and close to the parking and bus to the State Fair!! All around a very good experience! Highly recommend!

"Worth the trip"

5
03/09/2016

The staff at the Best Western is wonderful. My check in was the best experience ever, the staff was quick, efficient and just generous in welcoming me to the hotel. The breakfast was what I expected, great! Fresh Coffee in the Lobby! Clean breakfast area, very clean hallways and I enjoyed a quiet night's rest. I love this hotel and will stay there in the future.

"Good value"

4
02/09/2016

Pros: Hotel staff cheerful and helpful. Room comfortable and clean. Airport Shuttle very convenient. Easy to walk to Mall of America. Great pool area if you have children. Con: No tea, only coffee in room.

"Minnesota Nice"

5
02/09/2016

My daughter and I stayed here 3 nights while taking my grandson to school. The front desk, wait staff, and room cleaner (clean fairy) and shuttle drivers were wonderful, helpful and proactive. One night I was coming back from the MoA alone and couldn't get into the van. Other times I didn't have a problem because the first step was lower. I took a cab and when I got back the van driver and night manager insisted I be paid back for the ride and the tip!!! Unheard of, I could not believe it. It may not be the The Ritz but it was more than adequate and Minnesota Nice from start to finish??

"Good place"

4
02/09/2016

I stayed here about a year ago on a work trip and saved it on my TripAdvisor app. It is a good price hotel and is right next to the Mall of America. It is a 1 minute drive away from the hotel. I always Park in the Macy's parking lot because it's the easiest and fastest way to get into the mall. The hotel is pretty clean that's why I like staying here. The staff is always nice as well. I did not have any kids with me so I should have picked a room away from the pool cuz there's a lot of screaming children from 8 a.m. to 11 p.m. I will probably be back here again for another work trip in the future.

"Nice stay"

4
31/08/2016

We stayed a single night in an oversize double queen room which has two queen beds and a pull out couch. Could sleep 4-5 comfortably. Hotel is clean and has some nicer granite upgrades and amenities. Free hot breakfast with a lot of choice although the coffee was tasteless. Our room faced a lawn area while other rooms face the parking lot. Fridge and microwave and keurig in the room. Quiet. Did not use the pool. Right next to the Mall of America. Easy freeway access and close to the airport with free parking. I think this hotel is perfectly nice for visiting the mall or staying near the airport but cost $30-50 more than I would expect to pay without a downtown location and some luxury.

"Exactly what we were looking for"

5
30/08/2016

We stayed at this hotel for an evening while visiting the Mall of America which is about a 10 minute walk across the street. We called the hotel upon our arrival at the airport and they promptly sent a shuttle, that took 5 minutes or so to get us to the hotel. Check in was both quick and cheerful. We had an interior facing room which opened on to the pool deck, this would have been great if the children were with us. The room was clean and quiet, the wifi was more than adequate. We fund the staff to be very friendly and helpful. The shuttle dropped us off at an LRT station for our trip downtown the next day. Overall we were impressed with this hotel.

"MOA Vacation2016"

4
30/08/2016

Decent hotel, great check-in staff. Poor air movement in the room. A/C showed to be blowing at 65 degrees, but the room was stagnant with no air movement and it was humid. The pool was nice, my kids enjoyed being able to go from the room, out off the patio to the pool area. Very convenient for me too! I would recommend with the caveat of knowing the air issues in the room (I stayed in the month of August). They also took care for a security issue within a few hours...so that was great!

"Comfortable stay but no wifi all week"

3
28/08/2016

I stayed here as I was attending a week's conference at my Head office which was near. The staff were pleasant and helpful and also the shuttle service was good. The breakfast was OK and the tea and coffee was good. The only think that was not great was the fact there was no wifi in my room. When I first asked about it, they told me the area where my room was had an issue, but the wifi worked elsewhere. They were going to get somebody to fix it the next day. Well, the next day became the next day and so, which meant I did not have wifi all week in my room. I require wifi in my room as I travalled from England and I need to contact our offices from 5am in the morning due to the time difference.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am glad to hear that most of your stay was pleasant. However,I would like to personally apologize for the wifi issue during your stay. We have since corrected the problem and I hope that you will consider us the next time you are in our area. If there is anything else I can do for you please do not hesitate to contact me directly at 952.814.2909. Sincerely, Michael Lewis General Manager

"The most comfortable beds of all time!"

5
26/08/2016

We loved our stay here, and especially loved how comfortable the pillow top mattresses were! We loved how nice the staff was, and the biggest breakfast dining area we have ever seen at a hotel that offers free breakfasts. The pool area was very family orientated, and we wished we had our grandchildren with us! We enjoyed the hot tub too!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for the kind response to your stay! As the general manager it please me to see these comments and I will pass this on to my team for encouragement. Enjoy the rest of your summer! Sincerely, Michael Lewis General manager

"Birthday "

5
24/08/2016

The staff are all very friendly and helpful, the shuttle drivers are great also. Red Rossa has great food/room service. Its right across the street from the mall of america. You wont be disapointed with the beds either you will get a good night sleep.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am very glad to hear especially, that our staff were friendly and helpful. I hope you will visit us again! Sincerely, Michael Lewis General manager

"Great hotel ;)"

5
24/08/2016

Vacation 2016!!!! It was a compete success thanks to this hotel! The entire staff was very helpful..and always pleasant and polite. Our rooms were cleaned daily and we had no worries about any items being removed. The only problem was continuously having to enter the wifi username and password because it'll always bump us out of it. However there is also an indoor pool which sadly we didn't get to enjoy nor the breakfast seeing that we were constantly on the move. The hotel is a plus if you plan to visit mall of America. The hotel shuttle is also a plus even though the mall is a short walk from the hotel. Loved it and definitely plan to return. :D

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN Plus Bloomington Hotel

"Across the Street from Mall of America"

5
24/08/2016

The hotel is across the street from the Mall of America. Short walk about 5 mins. There is a sidewalk and a bridge to cross over the street. There is two restaurants which are Ihop and Chevy's. Better choices at the mall. The hotel is clean and the staff were very polite and friendly. We are not big breakfast people but we did enjoy some coffee, juice and toast. They had many choices of hot and cold items. Eggs, sausage, bagels, breads, cereals and make your own waffles. We didn't use the pool but it was indoor and had several slides for the kids. Check the hotels website under specials to see if they have any. We used our AAA discount for a better rate.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN Plus Bloomington Hotel

"Loved the Hotel, can't trust room service."

2
23/08/2016

I liked the hotel very much but I accidentally left my dress shoes there and called 2 hr after checkout to tell them I left my shoes. Room service was already done for day and went home. Front desk wouldn't even look in lost and found for me. Left message for room service and they never called me back. Basically, they swiped my shoes and pretended they never saw them.

"Nice location next to Mall of America"

4
23/08/2016

Nice location next to Mall of America, actually walking distance to Mall, train. We checked in on Monday and never got back in the van until we left on Friday. Breakfast is included, just average, nothing special. Has your typical waffle maker, some egg beaters, bacon or sausage, toast or cereal. Rooms are nice but average. Staff is friendly. There is large indoor pool and play area that families love with many rooms poolside.

"Visit the Mall of America"

4
20/08/2016

We chose this hotel because it had airport shuttle service and was within walking distance to the Mall of America (MOA) It took 14 rings (!) from the MSP Terminal 2 airport hospitality desk to summon the hotels shuttle service. They promised a 'be there in ten' and they were. The walk to MOA is about 1/4 mile using a sky walk over Killebrew Dr. with elevators on each end. Then, a short walk thru the Radisson Blue parking garage to the Mall.by the Macy's entrance. There is also a hotel shuttle to MOA. Our room was spacious, well appointed, comfortable bed, lighting OK, etc. Except that it was on the ground floor right near the pool locker room. With people coming and going we had to keep the drapes closed for privacy. That put us in a nicely appointed room with no natural light. Sort of like a great equipped cave. At this time of the year there were many families booked. Many, many children of all ages, sizes and noises. This made things crowded at the large breakfast area. Since we were being picked up in the morning by fiends, we did not have breakfast there so no comment on food, etc. But what I saw was like other BW + offerings. I was told by the assistant manager that indeed this was family favored hotel. Had we come after school started and during a week day, the scene would be quite different. The pool was quite large and inviting. The Wi-Fi service, excellent. The house computers and printing facilities service also excellent. Our bill had been slipped under the door the morning of our departure and all was in order. Fastest check-out ever! All personnel that we came in contact with were very friendly and helpful. They were all fine examples of "Minnesota Nice". We would go back but we would follow the assistant managers advice.

"Another awesome stay!"

5
18/08/2016

We just returned from 4 days at the Best Western Plus, Bloomington Mn. From check in to checkout, it was perfect. My Grandchildren loved the mini water park that was geared to the younger set. It is located a short walk from the Mall of America, there is a great Italian restaurant on the property as well as others nearby ( TGIF, I Hop). It has an awesome breakfast each am from 6 to 10. It changes daily and is a great way to start the day. Thank You Best Western Plus for making our stay nothing short of fantastic. We will be back soon.

"Shop til you drop"

5
18/08/2016

Had a wonderful time. The hotel shuttled us to different locations so that a rental care was unnecessary. Location was central to many things. Atmosphere was relaxed and pleasant. I will definitely bring back family.

"Absolutely wonderful!!"

5
17/08/2016

My visit started awesome at checkout and only got better from there! Amanda at the front desk was absolutely amazing. My room was AWESOME!! The Redrossa Italian Grill that is hooked onto the hotel is superb. All in all my visit to this hotel was perfect and I couldn't ask for better. :)

"Excellent Kid friendly hotel."

4
17/08/2016

Perfectly located right across Mall of America. Highly satisfied with the kids mini water park! Decent price for quality of hotel. Attendants were rather attentive to the pool area for routine checks & cleanliness of the hotel. We typically are highly satisfied with staying at Holiday Inn Express hotels for mini vacations because of quality & price & especially the free breakfasts! At this hotel on the other hand - continental breakfast was fairly bad - powdered eggs, not much breads & fruit selection either. Best Western offers too small of a menu for the size of hotel they are. Due to this reason, we decided to have breakfast at Denny's that is located 5 miles away from Best Western. Easy resolution!

"Sweeeeeet location"

5
17/08/2016

Only a 5 minute walk to MOA. You can take a shuttle there or to the train station..which takes you everywhere for a cheap price. Check out the minnehaha falls..beautiful. Room was nice and clean. All staff were absolutely fantastic. Nice hot tub!

"Get place to stay for either the mall or the airport"

5
17/08/2016

Excellent stay! Clean, inviting and family friendly. Great amenities - pool, free hot breakfast and free shuttles to the mall or airport. Have stayed here in the past and will stay here on our next visit to MSP.

"BW Mall of America"

5
16/08/2016

We like to stay here each time, the breakfast is good and the pool is great. They keep the rooms up to date and in working order. The staff is always asking if you need anything. It is a great place to stay.

"Close to Mall of America!"

4
14/08/2016

Great location, excellent services offered. My grandchildren loved the two pools and the hot tub. The shuttle service to the airport and Mall of America was comfortable and convenient.The rooms and bathrooms are spacious but the hotel needs to upgrade to chair height toilets and replace the tiny kid-sized toilets that are difficult for persons with challenges rising from a seated position.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Excellent hotel and location!"

4
13/08/2016

Our family stayed here for 4 nights in a 2 queen. The room was clean and beds comfortable. The bathroom is small with only a vanity but we made do. The pool area has 2 pools, a kids one with small slide, water mushroom and 4 dunk buckets. The second pool is a large pool more geared to adults. Didn't use the hot tub but looked to be a decent size. The free breakfast was above average offering hot and cold items. Biggest plus is it is directly across from the Mall of America . Would absolutely stay here again!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great Family Hotel"

5
08/08/2016

The pool and breakfast are great for the family. It is nice that they use a saltwater system to keep the pool clean, you don't have the chlorine smell on you after swimming. The hotel is right next to the Mall of America as well in easy walking distance.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Kristopher, Thank you for your kind response. It was our please to have had you as our guests. It is comforting to know that you and your family enjoyed yourselves. Please come and see us again when you are in the area. All the Best, Michael Lewis General Manager

"What service?"

2
08/08/2016

Both stays told to go outside in 90+ weather to get to our rooms which were easily reached by airconditioned inside halls, room lighting to dim to read, NO suitcase racks in room, 3 Kuerig Coffee makers tried NONE worked, put on hold 8 minutes/never answered our call from the airport for the shuttle

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great Hotel!"

5
06/08/2016

Stayed at this hotel twice within 7 days. Great hotel right across the street from the Mall of America. Very safe to walk back and forth, even late at night. Very nice pool area with a kiddie water park and small arcade in pool area. Nice big, clean rooms. We had 1st floor poolside with nice balcony. Step right out to pool area. Good complimentary breakfast. Staff very helpful and friendly. IHOP, Chevy's, and TGIFridays restaurants all in parking lot and within walking distance.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Love This Place"

5
06/08/2016

Recommend to anyone with children. The pool area is perfect for my 9 and 12 year old grandchildren. The food is great at the restaurant. Can get it all in one location. Wouldn't stay anywhere else! It is very easy to find from the airport and very easy to get back on the freeway. The also offer packages for Mall of America

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Judy Kirschner, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Good hotel, but some issues"

4
06/08/2016

I stayed here from 19.-21 July and from 29.-July 2. August 2016 with my family (two adults, two kids. We are from Norway). I booked this hotel through Hotwire. We saved 60% on Hotwires Hot Rate offer. It was easy to find out wich hotel I was getting. If you have not booked through Hotwire before it works like this: See the location (area), amentites, hotell standard, but not the name of the hotel. Pay and then see the hotel name reveiled. I believe this hotel was taken over by Best Western a few years ago. Nice and clean rooms. Family oriented. We got a double queen room. TV had poor picture and the fridge made annoyning sounds, just like an alarm in the distance. Otherwise good. We did not a have room by the pool area and was glad about that since it was full activity there until 11 PM. Bathroom clean. Poor water pressure in the shower though. Huge pool area with one slide and some cool stuff for the kids. Hot tub and a bigger pool. Great for the kids! They do however need to consider having some showers in the pool area. There is a sign (not very visible) where it says that everyone needs to shower before swimming. There is a bathroom with one shower in the hallway, but nobody uses it. In order to keep the pool clean it seems they are using some sort of crazy chemical (not chlor). Our son got burn feeling in his eyes after taking a swim. I saw other kids struggeling with the same problem. I myself also experienced this. The breakfast is typical for an American hotel and we knew it wasn't going to be a tremendous meal. We have staued a dozens of American hotels and know how it works. Two-three warm dishes, bread, yoghurts, cereals and cream cheese. Compared to most hotel breakfasts in Europe the American hotel brekafast is quite poor. I know this may seem offensive to write, but if you have been to a European hotel (especially Nordic hotels) you get what I'm talking about. The breakfast area was over crowded most of the days during our stay. They do need to have a bigger breakfast area at such large hotels! We had to take our breakfast at IHOP and Perkins two times. The two women working in the breakfast area did a good job keeping the area clean and nice! WIFI worked okay during our first stay. During our second stay we had to log on every time we used the Internet. Our devieces didn't log on automatically. The hotel admitted this was a problem. I said we didn't have this problem during our first stay, but they said it had been a problem for a long time. They have to adress this asap! Poor working WIFI in 2016 is not acceptable. I know this is a I-country problem (Industrial country problem, means that compared to other problems in the world this is not a huge one). Used the laudry rooms several times. Worked great. Cheap. Remember quarters! But all in all this is a good hotel I would recommend to anyone. But the small drawbacks needs to be taken care of before I can give them full score. Especially the WIFI problem.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Andreas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great family atmosphere"

4
05/08/2016

Close to Mall of America, one blue line light rail ride away from downtown Minneapolis, awesome pool area, and good hot free breakfast. What more could you want? The bed was super comfortable and it even had a minifridge in the room to keep my drinks cold!

"Mall of America Trip DO IT!"

5
04/08/2016

My daughter age 14 and I planned a trip just to the Mall of America. I didn't want to mess with parking there so we stayed here...walked a few times, easy and safe about 15 minutes to inside of mall. And used the shuttle which was nice too. The hotel has kind front desk people and very helpful. We stayed in 1205 I mention this because it's close to a door and close to the pool and not far from the breakfast area either...downside some noise from the door area but nice. The room was clean and had everything we needed. The pool is a good size. We missed out on the hot tub too busy. :( but after shopping it was good to swim and sooth our aching feet! The breakfast and waffle area is great. BUT the downside it was always busy the whole room was smooshed with people and a line for food too. It wasn't a huge deal we took our food back to our room. But they could definitely have a bigger area to sit and eat there. That was my only complaint. Great place to stay for sure. Parking was ample and felt safe too.

"Great Hotel"

5
04/08/2016

Wonderful place to stay. Awesome staff, great room. Love the fact its close to the Mall of America and other restaurants. This trip we stayed in the suite. We really liked it. We found it pricey, but it was a nice treat and a change from the regular rooms. Would definately stay again.

"Great hotel!"

5
03/08/2016

This hotel was excellent for our family. The location is fantastic - only a 5 minute walk to the mall and if you don't feel like walking - they offer a shuttle 24 hours a day! We never waited more than a few minutes for the shuttle on our way to the mall and only waited 10 minutes for them to come pick us up when we were done. ALL the drivers were friendly and engaging. Walking to the mall - you end up by the LEGO store, but when you take the shuttle - you are dropped off at the front of the mall by IKEA - so plan accordingly! The pool area is awesome! A great splash pad for the kids, a large pool and a large hot tub. There was also lots of tables and chairs for people to sit at around the pool. There were always towels available as well which I greatly appreciated since that is not always the case at hotels! Breakfast is from 6 to 10 am. It is very busy, but we always managed to find seats. The hot food was changed every day - including pancakes, bacon, sausages, eggs, potatoes etc. Food was okay and gave us a good start to the day. I am very happy that the hotel offered water dispensers by the ice machines! That is a great perk as it was very hot outside each day and not having to constantly buy water bottles was appreciated! WE would definitely stay again - staff were excellent, very clean, great location, great pool!

"Many amenities"

4
03/08/2016

The rooms were clean and ours had a fridge and microwave. The pool area has a nice zero depth area for young children. The staff at the front desk were extremely nice. The hotel was conveniently located close to MOA and also offered a free shuttle there as well. There was a language barrier between myself and the housekeeping staff which made it difficult to get our message across but a call to the front desk was able to get the things we needed.

"cross country trip"

4
03/08/2016

Stayed at 7 different Hotels during this trip and used CAA tour books and internet to pick kid friendly places to stay. Would highly recommend this hotel for location to Mall of America and breakfast provided in the morning. The kids were able to find friends in the pool area to play with and because the pool was open late they were able to stay in it until bed time. They want to return to this hotel if we travel to this area again.

"Quick visit to Valleyfair"

5
03/08/2016

Decided I wanted to stay over in Minneapolis to visit Valleyfair and this hotel was available and affordable. Right across the street from the mall of America and 10 minutes away from Valleyfair. Fantastic outcome! Super clean and very nice rooms.

"Very Good Family Hotel: Pool, Location, Food"

4
02/08/2016

A family friendly hotel that gives you everything you'd need on a vacation to MOA. The two pools fir the needs for kids of all ages. The location right next to MOA allows you to walk or shuttle or drive to do your shopping or enjoy the Nick Universe rides; or, catch a train into MSP for a Twins or Vikings game. And the breakfast is tasty, with waffles, eggs, sausage, etc. The biggest negative for us is the size of the dining area: It's simply not big enough. Most people take their food to their rooms, and that shouldn't be that way. And the menu seems to be the same every year. Otherwise, this is a great place to stay on a MOA trip!

"Great location close to airport"

5
01/08/2016

Great location for very early outbound flights. Disappointed that they did have breakfast to go till after 5am. Many flights are already boarding by then. People were great, room as great. Be aware to get a room away from the fabulous pool area if you need to sleep. I will consider for my next vacation spot. Indoor pool area fabulous for kids and family.

"an awesome experience"

5
01/08/2016

can't say enough good about this hotel. we stayed in a room with a fireplace - totally unexpected. decor was incredible. Mall of America was directly across the street, so extremely convenient. The hotel also had a water park for the kids, which we didn't use, but it wasn't noisy at all. Only inconvenience was that it was about the furthest room from the front desk/restaurant that you could possibly get. Airport shuttle was great also. Thanks!

"Great for families at the mall"

4
29/07/2016

Stayed here before going to Nickelodeon Universe the next day. The pool area was great! There is a large pool, a shallow kid area with a slide, fountains, etc., and a hot tub. The room was clean and had a microwave and refrigerator, the bed was comfortable, and there is free wifi, free parking, free breakfast (mediocre but fine for us), and a free shuttle to the mall. Veronica was very kind and helpful at the front desk. They sell $16 tickets to the Crayola Experience at the desk as well. We will definitely return next time we are headed to MOA!

"Good Hotel with easy access to Mall of America"

4
28/07/2016

If you are taking a trip to Mall of America with children and would like to avoid driving, this hotel is perfect for you. This hotel is across the street from Mall of America and also offers a free shuttle to the mall for those of you who might shop too much to carry your bags back to the hotel. Pros: 1. Lots of parking. 2. Only two floors of rooms, though I would recommend taking the steps if you are on the second floor when you can. The elevator is pretty slow. 3. Smiles greeted us each time we needed to go the front desk. I really appreciated the help we received from Veronica, who took time out of her busy day to talk to our 8 year old about his upcoming visit to Nickelodeon Universe. If you need help fast, ask for her !! 4. Pool area was great for the kids. Pool was good sized as well. 5. The beds and pillows were on the softer side,but all were comfy. 6. Due to having two different reservation numbers, we had to switch rooms after our first night there. Both rooms were spacious and clean. The rooms are good sized as well. 7. And if you need to go to Mall of America, you can either request the shuttle, or it is about a 5 - 10 minute walk to the Mall, depending on the speed of the walkers. If you take the shuttle, you just call the hotel when you are ready to be picked up again from the Mall. Cons: 1. Breakfast is served each day from 6-10 AM. We went at 8:30 AM our first day,and the breakfast area was packed. It was your basic continental breakfast, but nothing outstanding. This comes down to remembering you are getting a free breakfast, so don't expect to have a 5 star meal. The second day we went to the IHOP about a block away,and walked past the breaskfast area about 9:00 AM and again, it was packed. If you want to avoid big crowds, you might want to arrive before 8:00 ? 2. If you are sensitive to light at night when you are trying to sleep, avoid the pool side and pool view rooms. There is quite a bit of light that comes in the curtains. However, the kids love the pool views. The second night of our stay, we didn't have a pool view room, and it was much darker (yay for me). If you can sleep in a brighter room, the pool side rooms are nice, as they have patios or balconies. 3. Dining at the RedRossa, which you can get to walking thru the hotel lobby is not something to put at the top of you to-do list while staying here. You can find better food and be served much quicker, eating at the Mall of America. We went to dinner at 5:30 PM on a Monday night and there were 3 other tables with customers and it took us 45 minutes to get our food order for 3 people from the time we sat down at our table. All in all, we enjoyed our stay and when/if we go to Mall of America again, we would happily stay here again. The cons listed in my review only apply if you don't like big crowds during breakfast, don't like a lot of light at night when trying to fall asleep and if you would like to have your food served within 15-20 minutes of placing your order.

"On the Mall of America's Doorstep "

4
28/07/2016

This location is prime! Located directly across from the Mall of America and offering free shuttles to and from the Mall as well as the airport, this Best Western Plus has all the conveniences of being attached to the mall at a significantly lower price. A continental breakfast is included and a restaurant is attached serving lunch and dinner. The breakfast includes fresh waffles (with several topping choices including strawberries), potatoes, sausage, yogurt, cereal, toast, and scrambled "eggs". I use quotes because these were clearly not fresh eggs. I'm quite certain these were powdered eggs- of the just add water and heat variety. Even with that being said, the breakfast includes more than most continental, and it is included. There is a centrally located pool and hot tub including a modest slide for the kids. Subsequently, noise from the pool can be heard faintly in the rooms, however a strict 11:00 PM closing of the pool keeps disruptions to a minimum. There is also a fitness center with two treadmills, two eliptical machines, a recumbent bike, and a weight machine. Each machine has a television attached and the room is kept nice and cool. The fitness room also has a stack of clean towels, a basket for used towels, as well as a water cooler. The rooms are clean, spacious, and modern and the beds are soft. Too soft for me but my wife loved it. This hotel is a great value and I highly recommend a visit.

"Great Place next to the mall."

5
26/07/2016

This is a very good hotel next to the Mall of America.. The rooms are nice. they are roomy and have a mini fridge.beds are comfortable, bathroom is nice. Wi fi is good. you can watch Netflix on it. Hotel had a nice pool. It is a salt water pool. main pool is 5' deep there is a nice hot tub.There is a splash area for younger kids. like most hotel pools it is a swim at your own risk set up and parents need to be there to supervise the kids. and it can get load. They pool area also had some arcade games and vending machines, also tables you can sit at out side the pool area. There is a gym just outside the pool area i did not use. They do provide a nice breakfast that includes Belgian Waffles. they also have hot items such as Sausage, breakfast potato's and eggs. nice selection of fruits and pastries and items to toast. Watch the hot cups and lids they do not always fit right. Several coffee and tea choices as well as milk and juice. When you go to the mall take the hotel shuttle. It is quick and they will give you a card to call them ans be picked up when you are ready to return. Also allows you to take the Metro downtown if you so desire..

"Great pool for kids!"

5
25/07/2016

This is a great, small 2 story hotel within walking distance of Mall of America. The hotel offers shuttle service to and from the airport and to and from the Mall. You just call when you're ready to be picked up, and they are there in minutes. Our room was on the first floor facing the pool, which was perfect for my two grandsons. No walking the hallways in wet swimsuits - just in and out the sliding door. The attached Italian restaurant is really good - the fresh bread was wonderful. The breakfast buffet was good and offered different items daily. Would definitely stay again.

"Best hotel near Mall of America"

5
24/07/2016

Best hotel for families, highly recommend poolside room. best Westerns can be good and not good. not reliable brand for me but so happy we stayed there and we will be back again next time. We come to the mall a couple times a year

"Great water park for toddlers/kids"

5
23/07/2016

For the last couple of years I was able to let my toddler enjoy his birthday here. We had a poolside room and there is a sitting area next to the pool. He was able to run back and forth from the pool to the room, like toddlers do,which made it so convenient for us.

"Family reunion"

5
20/07/2016

This is the second time staying at this hotel across from the Mall of America. Attached to the hotel is Red Rossa Italian Grill and Bar and Chevy's a short distance away. Red Rossa Italian Grill and Bar food is very good with a limited food menu. Each time I've been very pleased with the service and location. The hotel offers a free shuttle to nearby attractions, including the metro which for just a little money will take you across the city, including Target Stadium. Parking is easy and free and the room includes a free breakfast. There is a large dorm sized refrigerator, microwave and coffee in the room. I highly recommend this hotel.

"Not worth it"

1
20/07/2016

I've stayed here several times before and it has been just okay. This trip I had a late change in my travel plans and had our agent book me a room here as I was arriving at 10pm. I got my confirmation and filed it away. My flight in was delayed so I didn't get to the hotel until after 11pm. When I arrived at the front desk I was informed that my credit card was declined when they ran it at 6pm so they canceled my room and coincidentally they were also sold out. I asked why no one even called me. She offered no explanation and no help in getting me a room. My travel agent said it is standard procedure to contact them in those cases. I also checked with my credit card company and they have no record of the declined charge. So I drove to the nearest Marriott and they found a room for me. That's what customer service is supposed to be about.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great for business and familes"

5
13/07/2016

Very nice best Western plus, beautiful pool area perfect for families and a nice meeting space for business meetings. The rates were good. The location had a lot of pluses plenty of places to walk to and of course the mall of America was right across the street. Would recommend this to travelers and business people alike

"FANTASTIC"

5
11/07/2016

Walking distance to Mall Of America and very safe. Eagan Premium Outlet is only minutes away. Easy access in and out of the motel to Hwy 77 North and South as well as driving through the back roads. Huge variety of restaurants minutes away not including the restaurants at the Mall Of America. The Light Rail is located across the street at the MOA.

"First time at Best Western and first time in MInnesota"

5
10/07/2016

Staff is very professional and accommodating. Veronica gave great customer service even before I arrived and Monique took it from there upon my arrival. I recommend to all my Minnesota travel clients. I arrived extremely early and although check in isn't until 4pm, my room was available and they let me check in before noon. I truly appreciated their assistance.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Short Stay but Worth It."

4
09/07/2016

Our family was very happy staying here while awaiting friends before our trip out to South Dakota. Staff was pleasant and their new beds were "awesome" (quote from my 8 year old son).We stayed here both coming into to Minneapolis and leaving.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great room! Awesome service."

5
08/07/2016

We stayed two nights and decided to add a third. Leah at the front desk went above and beyond by getting us the same room we originally had, after initially saying we might have to move rooms due to bookings. The cleaning staff cleaned our room and was very polite. The cleaning staff even cared for all of my daughters' stuffed animals and dolls by lining them up in a row after making the bed. Kids loved the pool! Under two minutes to the mall parking lot. We will be back again!

"Another Great Stay!"

5
08/07/2016

Got to the hotel right around check-in time and figured it would be a wait judging on the amount of cars out front, but they made check-in a breeze. The room was great, had two queen beds and a sofa in it, defiantly splurge for that one over the regular double queen the extra room/seating area you get it totally worth it! Overall we had another great stay and will be back again soon!

"meh, it's close to the airport"

3
08/07/2016

Very large hotel, busy with people coming to and from the Mall of America. Rooms are spacious, beds are comfortable. We chose this hotel for the last night of our trip because of its proximity to the airport. The pool is fun for kids; splash park and swimming pool, along with hot tub. Breakfast buffet with hot choices, cereal and waffles is provided. Some of the choices did not look appetizing; dried out bread for toast etc.

"Great place for kids"

5
07/07/2016

This our second family trip here, it is the perfect place for kids under 6 to play in the water. Our poolside room was super convenient and clean. The breakfast that's included was also great. Lots of choices, kids liked the waffles and fresh fruit. It is a 1 minute drive across the street to the MOA. We will definitely come back in the future.

"Great Location and Excellent Hotel"

5
07/07/2016

We stay here every time we visit the area. Great property and staff! The hotel is very family friendly if you are visiting for fun or also great for business trips. The breakfast is great and makes things super convenient. The location across from the mall makes things even easier if you plan to do any shopping.

"Great hotel, DID go again, a week later!!!"

5
07/07/2016

location was fabulous. Easy on and off highways. Close to Mall of America Pool is FANTASTIC!!! JACUZZI is huge and lovely. Restaurant adequate ( it is convenient, which makes up for other deficiencies). Parking is excellent. Many options for type of room: close to pool, or far away from pool. Bathrooms lovely.

"Excellent stay"

4
06/07/2016

I enjoyed this hotel very much. It is a close walk to the mall and there are a few restaurants within walking g distance as well as an on-site one. The pool area is great and so is the exercise area. It was very busy at breakfast and the line was always long. The first day we were there we got bacon and egg and cheese omelets which was great. The other days got sausage patties and 2 of the days we received regular cooked eggs, but the last day we had gross scrambled eggs which tasted as if there was dirt in them, very gritty. There are other options on the buffet but if you are allergic to wheat then you have very limited options, which sucks. This is why I am rating it a 4. The last day there I had one bite of egg for breakfast and that was it. The first day I had a pile of bacon and some eggs and a yogurt and felt satisfied. The second day I had sausage and eggs, yogurt was all gone and never refilled. The third morning had sausage and plain eggs again yogurt was gone and we already discussed the last day. My advice to whomever reads this is give your people with a wheat intolerance more options. Very disappointing. I would stay here again because of the pool area for the kids but definitely will be bringing my own breakfast for me as you feel you do not need to accommodate everyone at your hotel.

"Great hotel next to Mall of America"

5
06/07/2016

My wife and I took a weekend get away and had a great time at the Bloomington Best Western hotel. Everything about this hotel was Excellent. Breakfast was just ok would like more to chose from with a little better quality. Over all we had a great stay.

"Close to mall of America"

4
02/07/2016

This hotel was excellent for anyone wanting to go to the mall of America. Easy walk to get there. The rooms was very clean all the workers there were very friendly and helpful. Only problem we had was noise. People were very loud at night when walking down our hallway. One night around midnight I had to finally open my door to ask these kids to quit playing in the hallway which they did. The plane noise was bothersome at night sometimes which we are light sleepers. The breakfast was good.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Stay near the MOA"

5
29/06/2016

Room was lovely, spotless and well supplied. Breakfast area was large, clean and had a good selection of food for all. Staff were helpful and nice. Restaurant looked nice, shuttle bus was handy but MOA only 7 minutes walk.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"How can you beat a hotel across from MOA"

5
27/06/2016

This hotel is in a great location. How can you beat a hotel that is right across the street from MOA?? If you bought too much at the mall, they have a shuttle bus. The Staff was very friendly. The rooms were clean. Swimming area was great! Couldnt beat the free breakfast buffet either. Highly recommended!

"Great hotel, horrible staff/shuttle."

1
27/06/2016

Great hotel. We checked in later on a Monday and had an early flight on Tuesday. The front desk recommended an early shuttle to get to our gate on time. We had a great warm breakfast before departing and made it to our gate well before our departure time. On return, I called the number to have the shuttle come pick us up to return to our vehicle at the hotel. I called at 12:00 on the dot and was told the shuttle was on it's way there already, should be there in about 5 minutes and he had plenty of room for myself, my wife and my two toddlers. Even better, no wait! At 12:08 I called because I was on the wrong side of the street at MSP and needed to go back underground to get to the other side. I could see the van when I called and was told she would call and have him wait for us. At 12:12 when we got up on the other side he was gone. We literally had just run through the entire airport from gate to the curb, with 2 small children and all our luggage/carseats to catch this shuttle that had left. Frustrated, I called the hotel again to ask what happened and she said word for word "We have destination guests that were too impatient to wait and the driver decided to leave. He should be back in 20-30 minutes." So apparently we did not matter when compared to these other "destination" guests. And the shuttle did eventually come back, 44 minutes later. The hotel is less than 15 minutes away and they have 2 shuttles. You would think they could be back and forth a little faster if they coordinated better. Needless to say, we won't be back and we will recommend others go elsewhere as well. Great hotel, horrible shuttle service.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Mr. Travis, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Location"

3
26/06/2016

My husbond and I spent two nights in an Executive King room, one of the corner rooms facing inwards. We felt a bit claustraphobic, due to the fact that the room lacked contact with the outside, but the room was huge and had all the comforts one would expect from a property like this. But be aware, the rooms facing inwards also has the noice from the pool all day untill about 11 at night... The breakfast room gets a bit cramped, especially during the last hour, but they have all you need. Selections of eggs, waffles, cereals, fruits, bread, bagels, sausages, etc. Parking is free, and there's a free shuttle taking you to and from Mall of America at your own wish.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Clean and Friendly"

5
26/06/2016

The place was clean and the staff were all friendly. The pool area looked fun but we did not swim in the pool. It was indoor and looked fun and clean. Our room was quiet but the walls are thin as when a neighboring room flushed their toilet, I heard it. The hum of the wall unit drowned out outside noise so we slept well. The beds were comfortable and clean. There really didn't seem to be a whole lot of options as far as breakfast is concerned so we went to the free breakfast buffet at the hotel. The first morning we had egg and cheese omelets that were okay. Also, some bacon which was good and make it yourself waffles that were good. There was also two or three varieties of cereal to choose from along with some pastries; muffin, bread, bagel, and maybe a doughnut along with a toaster to toast whatever you want toasted. The second morning the scrambled eggs were absolutely horrible. I overheard someone complaining about them and he said they were 're-hydrated' eggs. They were mealy and flavorless and just horrible. Instead of bacon like the day before, sausage was offered and the sausage was just your basic round patty that was okay. The rest of the stuff was basically the same with the same do it yourself waffles which were good again. There was a variety of teas and coffee offered along with milk and juice. It took me awhile to figure out how to use the waffle machine so I kind of wish some basic directions were posted on the wall. A guest who had used the machine before me helped me out which I was very thankful for her help.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great but Perfume-y"

4
25/06/2016

This hotel is a great budget hotel for a trip to the Mall of America (It's literally across the street). Breakfast decent, pool large if a bit noisy (don't get poolside room if you want quiet), and clean rooms. However, the hotel uses some type of cleaner (carpet maybe?) that has an overpowering strong perfume/potpourri smell. Why they don't go scent free is strange to me...

"Still a nice place to stay. But starting to look worn a little."

4
23/06/2016

We have stayed here since it opened and always find it comfortable and very convenient. Just noticed that the room we were in was starting to get a worn look to it. Not that fresh and new feeling when you enter, which is understandable since its been there for a while now. The breakfast was still good, but really crowded with the bar section now. Staff were pleasant. I would still recommend it. But may consider some of the newer places opening up the next time were in town. Didn't use the pool but the kids there seemed to be having fun. Found it to be nice and quiet too.

"Phenomenal Experience"

5
18/06/2016

Our family stayed at this hotel based on a previous Best Western stay. The proximity to the Mall of America and the Lite Rail to the ballpark were large factors, however, the kid friendly pool area ended up making the whole trip for our family. Highly recommend over and over again

"Great stay"

4
16/06/2016

I would live to give this hotel five stars. We had a great stay. The pools were nice. Easy access to Mall of America. Two problems. At check-in...My husband and I reserved the rooms but my parents paid for one room and we for the other. Even though I was standing right there with my parents, the desk clerk would only give us room points for one room because the points program was set up in my name but someone else was paying. Not really a big deal but a little irritating because we have stayed at several different BW on our trip West and this hasn't been an issue. Second. Both mornings we were at this hotel, the maid knocked on day one at 7:30 and day two at 7:00 a.m. Asking if we were ready for service. The first day was a sleep in day. The second day we were leaving and were up but the kids were sleeping. We then took our stuff to the car and came back up to check room and the maid already had the room beds stripped down. Love the efficiency but if checkout isn't until 11:00, give people a chance to go back to check for forgotten items or use the bathroom... Other than those two issues, five stars for family friendliness and make sure to use the do not disturb sign...

"Two night near mall"

5
15/06/2016

We spent two nights right across the street from the Mall of Americas. This is a really nice Best Western. It has a huge pool and water play area in the middle. Our room was on the first floor and had a private patio right beside the pool area. We could sit out there and just watch the fun all around us. For people with small children, this was perfect! The breakfast is better than most laces and had a large eating area. You can't beat the location and they have shuttles to the mall or airport.

"Great value for money and close to the mall"

4
15/06/2016

We really enjoyed our stay at this hotel. It provides basic breakfast which was okay (don't expect too much about the variety of food though). We went there because of the perfect location and close to the mall. It was a really convenient experience as the hotel provide free shuttle service to customers.

"Great value, fun experience for family"

5
14/06/2016

We loved the proximity to the Mall of America (our primary destination), the shuttle service to and from the mall, and the wonderful toddler swimming area! The rooms were clean, the staff very friendly and helpful, the rooms comfortable and roomy, and our stay very relaxing and enjoyable. What a value for the money!! We would definitely stay here again.

"Family vacation / Kansas City Royals / Mall of America"

4
13/06/2016

Took the little one to the Mall, she had a blast. The favorite part of her vacation was the splash park inside of the hotel. Saw the Royals play at Target Field. It was a great experience and the locals were great. Rode the light rail to the ballgame, stopped at Minnehaha Falls and walked around in the rain. We all had a great time. Also stopped by the Minnesota Zoo. The zoo and amenities are fantastic but we wound up there on "School Day At the Zoo". Holy cow. Not the fault of the zoo, but WOW. I would avoid that if possible. Great town, great place to just kick it foe a few days.

"Really good experience. If you are going for the mall, this is the hotel for you."

5
09/06/2016

Booked this through Hotwire. Based on the hints and some research on bidding travel message boards, I was pretty confident this was the hotel I was getting when I purchased it on Hotwire. I was correct. There is a sky bridge just down the road to the mall. This must be new-ish and really adds a great deal of value to the hotel. I know the shuttle runs to the mall, but we didn't take it. The desk staff was helpful. I asked about transit, and they suggested I take their shuttle to a nearby train station instead of taking the MOA station for cost/convenience. We ended up driving instead, but the knowledge was helpful. I asked later in the evening for menus of "non-chain" pizza places. They had six or so stapled in a stack, ready to go. Pizza Luce was great, btw. Free delivery! The pool area is big and well maintained. We used it the first day for our one year old. The little kids area is nice, but it does get crowded. They have an area with several tables nearby and it looked like based on the pizza bucks several large groups had used the area/pool for a weekend family get together on Saturday night. Not a complaint. Just observation that it seems like on weekends it gets busy. It is very loud in the pool area. It opens up to the hotel rooms, but our room didn't overlook it. So I don't know if you could hear it in the rooms. Free breakfast was good, but Sunday morning it was packed. However the breakfast area is as large as I've ever seen. It seemed well staffed too. Strawberry syrup for the waffles was a nice touch. Very positive experience. Definitely a family friendly place, but I could see people who wanted to do a big shopping making this their first choice. You could mark your car at the hotel and never move it until you want to leave.

"Same Best Western "

3
09/06/2016

I wasn't shocked to find our room and stay to be less than nice. The shower head was plugged and needed up dated, no toilet paper, air conditioning was loud. Breakfast was cold and poor selection. Just wasn't impressed with anything.

"Shopping trip"

5
05/06/2016

We decided since we were so close while visiting Iowa that we would do an overnight and check out the Mall of America. This hotel is just across the street from MOA so that made it perfect for us. Check in was quick and efficient and front desk was very pleasant. We were given a room with 2 queen beds. Beds were comfortable but pillows left a little to be desired. They were all soft and squishy. No firm ones to be found. They were also a bit on the small side. If we were to stay here again I would definitely bring my own. Room has a mini fridge, microwave and kcup coffee maker. Would have been nice if the pantry had milk bottles stocked in it. I had to go to the attached resturant to see if they had any. $3.18 for a cup of milk but I had run out so I really had no choice. I will definitely be more prepared. Breakfast the next morning was good. They have waffles and some other hot items. Plus pastries, bagels and breads. The coffee was goods. They also have a nice selection of teas and juices. Also liked their hours were from 600 till 1000. Definitely recommend this place.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great Property"

5
04/06/2016

I had never stayed in a Best Western Plus before and was unsure of what to expect. Desk check in was fantastic with nothing but professionalism by the staff. The room (1111) was found to be extremely nice and very clean. The breakfast was rather crowded with lots of running and screaming kids, however this was not the fault of the property. ( Bad and non caring parents) Had a very nice short walk to the Mall of America and after, we ate diner at one of the many establishments in the area. Overall, we had a very nice stay at this establishment.

"Terrible Service"

1
04/06/2016

We arrived late evening having booked the room thru a discount website No where and I mean no where is there any indication that to do park and fly you need to book a room at full price. In fact the courtesy shuttle to and from the airport was included in all descriptions. I politely stated that would generally imply a car is sitting somewhere since guests generally don't walk there. But anyway, I asked quite politely for the night MGR to honor our parking request and we were told buzz off basically. I reapproached her in the am and received her same general rudeness. Whatever. I parked at the airport and will ensure our family reunion block of rooms never happens again. She won the war but very much lost the battle. If you want to make discount booking guests feel like second class citizens don't offer rooms to those sites. All I will say NEVER again.

Michael L, Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Family Get Together"

4
02/06/2016

We met up with our daughter and her family for a weekend get together. We love the Best Western Plus by the Mall of America because it is the perfect place when you have young children. The staff is wonderful and very helpful. The pools are fun and clean. Close to the Mall and great shuttle service,

"nice hotel near the Mall of America"

4
01/06/2016

Nice and clean hotel at a walking distance to the mall. The stuff is very friendly and helpful. The pool area is very big and the breakfeast is good. The rooms are clean and you can make the coffee in the room.

"OK Stay...."

3
30/05/2016

The hotel is located directly across the street from Macy's at Mall of America. To access the mall, you need to walk a couple of blocks (basically, the length of the mall) to a skybridge – the walk is less than 10 minutes. I thought the hotel was conveniently located and offered a nice variety of cold and hot breakfast foods. The shuttle service to the airport (and there is one to the mall) is a nice amenity. Our room was clean and quite spacious (Rm #1027). My husband (the architect) thought the toilet was quite far from the wall and the shower was backwards…but hey, that's the kind of eye he has! Wi-fi was reliable and signal was strong. Anyway, I think I would have given more stars if the hotel was less like noisy. There were several incidents where people conversed in the hallways (as late as 10:30 PM). You could hear absolutely everything – people walking, people talking, showers running…and at one point, the front desk was banging on a door down the hall from us, the walls are paper thin!! It was very disruptive, especially if you are trying to get a good night's rest before an early rise.

"Going on a cruise"

5
30/05/2016

Was an exceptional choice for leaving a car, transportation to and from the airport for going on a cruise. Van service 24 hours per day. Enjoyed the swimming pool, the van service to the airport and the quality of the room.

"Good place"

5
29/05/2016

A great location, easy to get to. A couple different restaurants within walking distance. Right across the street from the Mall of America. We used the park and fly feature and thought it was a little spendy. That being said, their shuttle bus drivers and all front desk people were very accommodating and efficient. Probably won't stay there again because of the price.

"Hotel is the BOMB"

5
28/05/2016

We came here for our family trip this year instead of going to South Dakota. We have no regrets. Our children (5yo, 3yo, and 18 months) are loving it! Clean hotel, clean rooms, newly renovated, updated look, kid friendly pools, friendly smiling staff, and super close to the Mall of America. I'm a stickler when it comes to the look of a hotel and my husband is super frugal... this hotel met both our needs.

"A nice place to stay if youre visiting MOA."

4
27/05/2016

I booked this hotel as it was the cheapest option at the time of booking. My intentions while staying here were to stay with my fiance for the week (she is an American citizen and i am not) and the hotel definitely helped serve that purpose. However, the pool did not seem to be filtered correctly and after seeing a doctor my fiance has found out she unfortunately got thrush from the chlorine. Other than that everything was spot on.

"Perfect for Families"

5
25/05/2016

You cannot get any more perfect than this hotel for families. The pool is exactly what my son loved & I enjoyed it myself. The breakfast was great. The beds were comfortable & the location was just right.

"My stay at Best Western-Bloomington"

4
23/05/2016

The location as well as other items I have rated were very good. I would definitely stay there again when in the area. The convenience to the airport, as well as the tram for pick-up and return were definitely a plus.

"Nice stay; very active place"

5
22/05/2016

Not sure why so many families were present this weekend, but it was very busy in this facility. Despite the busy, I enjoyed my stay. My room was far away from the activities. It has an indoor pool that is very respectable (not a giant bathtub) and very good for the kids. Room had everything I needed and they services it well. Enjoyed my stay.

"Nice Place! but dont even think that breakfast is good for one second."

3
20/05/2016

It was awesome that you had cheese omelets, bacon, and French toast as hot breakfast items. It sucked completely that the bacon had no flavor, and was soggy. The hard nasty cheese omelet things were gross. They looked like omelets but tasted like the water they were steamed with. The steamed soggy French toast was very gooey, and also tasted like the steamed Bloomington tap water. All that hot stuff got thrown away. Looks nice but is an absolute waste. Kind of like like putting cheap hand driers in a bathroom, nothing to wipe hands on, but we have these nice hand driers which do nothing, but we checked the box. Sorry folks, your breakfast sucked. Go eat it and honestly tell me what you think. Also the foreign music coming from the kitchen didn't add to my fine dining experience either. Not trying to be a butt, you asked. So, if my point isn't clear. You can advertise a hot breakfast, but your food leaves much to be desired. I ate the raisin bran, but that's another story. The cereal was compacted in to the dispenser, I made a mess trying to get it out. Most people would ignore it, and move on to something else when the cereal didn't come out, I however held it open and grabbed a spoon and chipped my bran out. your dispensers don't work when you mash the cereal in there so you don't have to fill it all the time. It only makes people irritated in the morning, and it annoys people when some guy is banging the crap out of the cereal dispenser trying to get some raisin bran because he don't like steamed bacon. Have a great day, I know good help is hard to find! Joel

"Family Fun"

5
20/05/2016

Big hot tub, big pool, a smaller kid friendly water park for little ones to enjoy and video games that cost a dollar. Italian restaurant in the hotel for room service if needed, a free shuttle to Mall of America or from the airport!! Good selections for breakfast. Home away from home!!

"Comfy & Convenient"

5
17/05/2016

A comfortable hotel and amenities in a perfect location. Awesome staff that are all willing to go the extra mile and then some at every turn. Restaurant has delicious food too!! Amazing indoor waterpark as well!

"Visiting the Mall of America Stay at this gem of comfort and convenience!"

5
16/05/2016

I wanted to take my 12 year old son and his friend to the Mall of America. The Best Western Plus made it easy to get to the mall and we just called when we were finished. The poolside room was so nice just walk out the patio doors into the relaxing pool area. There is a little water park for little kids, nice pool for the older kids and adults. The hot tub melted away the stress of the day. The rooms were nice and the beds were comfortable! I strongly recommend stay at this wonderful Hotel!

"Hotel Mostly Worth Staying At"

4
12/05/2016

Great hotel. Very clean. Very large and entertaining pool area, the very large hot tub was only warm though. The rooms were very modernized and clean. Shower heads were ancient and destroyed the atmosphere of enjoying a shower.

"Wonderful Stay"

5
10/05/2016

We are never disappointed in this Best Western Plus Hotel in Bloomington, Minnesota. The rooms are beautiful and spotlessly clean and the beds are very comfortable. The Italian restaurant is very good. We would highly recommend the BW Plus in Bloomington!

"Pool Playground"

4
09/05/2016

Very nice place and popular for families with children. The room furnishings were very modern and looked good. We decided not to use the pool area and went to the mall instead. The Mall of America was within walking distance, we spent a few hours there and ate dinner there. The only negative was breakfast. Our omelettes tasted like they have been sitting in water, neither of us could finish ours. The sausage was the same, I suppose they added water to keep them from drying out, there was a lot of liquid in the pan. Even with the shortfall of breakfast we enjoyed our stay and would visit here again.

"Okay hotel, great location! "

4
09/05/2016

The staff was very nice and helpful. The only complaint that I have about the rooms is the bed spreads are very itchy and thin, I was freezing!! But it was so nice to be able to walk to the mall of America and close by restaurants. We didn't get to try the restaurant on site but boy did it smell good!!

"Kids and Family Friendly"

5
09/05/2016

This hotel was all around excellent. The rooms were clean and updated with modern decor. If you informed the staff that you were staying there with a child they would give you a room with the balcony right off the pool area. These rooms were great because the balcony opened right into the pool area so wouldn't have to leave your balcony but still be able to watch your kids play in the pool. Even thought the pool area was noisy, when you closed your balcony door you could not hear a sound.The pool area was great because they had a play area for the kids separate from the regular pool area also a jacuzzi. It also had a very mini arcade for kids to play. When I traveled during Chicago Public Schools spring break it was great because the pool area was not crowded, also everyone was very respectable and did not allow their younger kids to fill up the jacuzzi, which is so common and annoying. I love the free breakfast the hotels offers, especially when you are traveling with a family, eating out can be very expensive so it eliminates having to pay for breakfast every morning. They have a wide variety and the staff always keep the eating area clean and the food stock full. The self made belgian waffles were a hit. The front desk staff were very friendly and they have much needed and appreciated complimentary shuttles too and from the airport as well as to and from the Mall of America. The location is also great because if it's a nice day outside you can walk to the Mall of America, its literally right across the street. Overall great for traveling with family.

"Graduation Family Gathering"

5
09/05/2016

The hotel was just awesome and the fireplace suite with a pool view was great. The room was very nice and clean. A super place to hang out with family, and with my dad's age, the balcony pool view seating was so nice. I would recommend this hotel for any family gathering. The pool area was outstanding. This hotel is a great option for anybody wanting to stay close to Mall of America.

"Good hotel/value for the location"

4
06/05/2016

If you are going to the Mall of Americas, this is a great hotel and price for the location. The breakfast was quick and very good. The pool in the middle of the hotel is covered and available from most of the rooms. Very nice stay in a good location.

"Just what I was looking for"

5
05/05/2016

Was picking up a friend who flew in from out of town. It took 6-7 minutes to drive from here to the airport to pick her up so once the plane landed, I left and met her at baggage claim. No need to park. We ate at the Italian Restaurant, very good pizza. Walked to Mall of America. This hotel is very accessible, clean, helpful and affordable.

"Nice option in Bloomington"

5
30/04/2016

Nice hotel in Bloomington near the Mall of America off of highway 77. Room was updated and had a neutral scent. (no discernible scent- which is good!) Bathroom was nice and updated. I liked the lemon scented soaps. We went to the attached restaurant and that was great also if you are looking for Italian food. Bed was comfortable. There is a nice pool area for kids.

"Nice"

4
27/04/2016

The first 2 nights were great. Nice pool, good breakfast. But on Saturday night a large fight ensued in the hallway with a group of 20 to 30 african american men and women with their kids watching. One female was screaming, banging on walls. It was ridiculous. Besides this one incident, the hotel was great.

"The best Best Western "

4
22/04/2016

I was here for a confrance and can say I usually don't stay at Beat Westerns but I would go back here. The room was very nice and the staff was very good. I didn't use the pool but it looked nice. I'd recommend this place to anyone.

"Best Western PLUS @Bloomington"

4
22/04/2016

The HOTEL STAFF ARE EXCELLENT. Walking distance from Mall of America, nice restaurants in house and in neighborhood. The rooms are well cleaned and the Pool is great for kids. Nice place to stay with Family, kids will have big time fun in pool. Fitness Center is well equiped Airport shuttle service available.

"Great staff"

5
21/04/2016

This is my second trip to Minneapolis and I've stayed here twice. This location is walking distance from Mall of America and that's very cool. The hotel has a wonderful indoor pool and hot tub. The pool area even has an area that's just for kids. Amanda from the front desk was super helpful and goes the extra mile for her guests. She was super!! With what this hotel offers and the locality to the largest mall in America, it's a no brainer. Whether you're here for business or pleasure this is a fantastic place to stay.

"Excellent service, clean, close to Mall of America"

5
18/04/2016

The staff gave us excellent service. Provided free shuttle service to/from airport. King size bed comfortable. Great pool with whirlpool and play area for children. Provided fresh fruit snacks in lobby during afternoon. Use of computer/printer, fast internet speed. If ever in this area would stay again. Within walking distance to Mall of America. I enjoyed the decor of the hotel and room.

"Highly recommended"

5
17/04/2016

Very nice, clean, quiet room with comfortable bed. Nice restaurant with excellent food. Within walking distance to Mall of America or shuttle service available. I didn't use the pool, but would be a great place to stay with children in a room overlooking the pool area. Very friendly, polite, and helpful staff.

"Peaceful and very clean"

5
17/04/2016

Very nice property located directly across the street from Mall Of America. Rooms were extremely clean and quiet. Never waited longer than 15 minutes for shuttle service. Beds and pillows were very comfortable. My only complaint was that I was denied checking out an hour later than the 11am check-out, as I was attending a conference on-site and would have preferred to so on the lunch break.

"Fantastic"

5
16/04/2016

Great hotel, great staff. Great pool, kids love the splash pad, water temp could be a bit warmer. Breakfast is very good nice selection. Clean and comfortable. Fantastic! Good location across from Mall of America.

"Great Staff - Mediocre Room"

3
13/04/2016

The hotel staff were very kind and helpful. The hotel room itself was mediocre (had trouble heating it, and water temps were low, and toilet didn't completely flush--left fragments of TP lingering in the bowl). The Redrossa restaurant food and staff were awful.

"Mall of America Trip"

5
13/04/2016

My husband and I stayed at the Best Western during our trip to the Mall of America. It was a very pleasant stay. The staff, cleanliness of the rooms, pool area, and restaurant all exceeded our expectations, especially for the price.

"Great place if the MOA is your destination"

4
11/04/2016

Have stayed here before. Consistently good. Great pool area for kids, breakfast, Wi-Fi and shuttle to the Mall all included. Clean, nice staff...its a yes for me every time. Only 300m walk to the Mall. Attached restaurant is also very good. If not, IHOP and TGIfriday are across the parking lot.

"Great Spring Break Getaway!"

4
09/04/2016

We stayed here for 2 nights while in town to visit Mall of America. The hotel has been updated recently and was very clean and nicely decorated. Our family loves our 2nd floor poolside room, because the kids loved going out on the balcony to look at swimmers. The pools were very nice for our kids ages 8 and 4. The 2nd night we were there though, a sports team and their families were being very rowdy in the children's pool. They were doing things that were very dangerous and the little kids couldn't play there. The parents said nothing. It would be nice to have someone from the hotel at least monitor the area once in awhile on nights that are busy. Breakfast was included, but wasn't the greatest quality. Eggs and sausage were not good. Otherwise the hotel was very nice. We will be back!

"Spring break stay"

4
08/04/2016

The hotel was pretty good. The pool area was clean and enjoyable. The breakfast area was well stocked. Very close to the MOA. The room layout is awkward. The bathroom really needs more shelf space and the shower had very little water pressure. Overall a good hotel for the price.

"mall of america"

3
05/04/2016

Just your average hotel but close to moa. The pool was cold and had a real "salty" taste and the breakfast was so so they ran out of waffle mix and the eggs had a different taste to them and they never refilled the yogurt or doughnuts.

"Nice Place!"

4
03/04/2016

We stayed one night and enjoyed it. We had a bit larger room, 2 Queen beds with a pullout couch. It was clean and comfortable. The pool area is nice. Larger pool for older kids and adults, cute zero depth entry for littler ones with a small slide and some water sprayers. Adult pool had warmer water than small kid area, but could've been warmer. Hot tube was nice. I wish we could've got a lower level poolside room. Really handy for those who intend on enjoying the pool! The breakfast was OK. It was horribly congested with limited seating (they did open a conference room for extra space). They did have waffles, cereal, bacon and some cheese omelettes. Along with a selection of juice and breads.

"Excellent!"

5
01/04/2016

This was a great deal. The rooms were spacious and clean. Beds were comfortable enough. The pool was spacious and the kids enjoyed it. If it's not raining or snowy the walk to MOA is very short and doable. If you have tons of packages you might want to try and catch a shuttle back. Breakfast was crowded but lots of choices that were decent (yogurt, fruit, fruit cups, cereals, breads and pastries, belgian waffles, coffee, tea, juice, water...) Staff was nice. Room was cleaned everyday. A room by the pool would be convenient, but probably noisy and would smell of chlorine. We had a room on the 2nd floor close to the pool but not right around it and it was perfect. Parking was free as well!

"Great place for kids!"

4
30/03/2016

We took a family trip to Mall of America and were looking for a close hotel with a pool and free breakfast. We had a 2nd floor pool view with balcony. We loved the waterpark but the pool was a little cold. Great location to MOA. The pool is open until 11 and we found it pretty noisy. Perhaps if it closed earlier that would help. We did not use the shuttle as we were so close, easier to drive IMO. The breakfast was okay. Super crowded. Okay selections, no bacon, limited pastries, and no fruit (we noticed apples off to the side our last day). We would stay again. Great location, great pool for kids of all ages!

"Mall of america"

5
27/03/2016

Visited this place for a business trip! Lovely stay and lovely staff! The breakfast in the Morning was great a well! I have no complaints whatsoever! I will be back whenever I come back to this area.................................thanks

"Repeat visit still a treat!"

5
27/03/2016

Our second time here, and again enjoyed it. The pool area us a plus, the beds are comfortable and rooms are clean. This time around we walked to the mall using the nearby skywalk. It took us just about 5 minutes, and most of it was sheltered, so even on the snowy night of 3/23/16 the walk was fine.

"Great stay!"

5
26/03/2016

Excellent property. The breakfast was kept full and fresh and the choices had something for everyone. The poolside room was great, my wife and I enjoyed a bottle of wine on our patio while the children, (ages 11 and 14) swam, then we all enjoyed some awesome Carbone's pizza, (best in the Cities) on the patio keeping our room "pizza free". The wifi was amazingly strong, we had four phones and a tablet going all at once and there was never a hesitation of connection. We've stayed at Radisson Blu and considered the new JW Marriott but being able to walk into the mall from our room isn't worth the extra money when the BW gave us a larger room, poolside, free breakfast, great wifi, and convenient parking for a lot less money.

"Loved staying here! "

5
24/03/2016

We had such a great visit to Mall of America. The hotel is right across the street. They have a shuttle available every hour. Room was very clean with comfortable beds. Microwave, refrigerator and Keurig coffee maker. We stayed 2 nights. Breakfast was very good and plentiful. They kept everything stocked up considering they were very busy. The pools were awesome. Loved the zero depth for the little kids. Thank you for a wonderful stay.

"AWESOME STAFF!"

5
23/03/2016

We arrived during what seemed like a very busy check in time and the three ladies at the front decked ROCKED IT! Shawna checked us in and and she knew what she was doing and she did it well. She was efficient, but told me everything I needed to know and set my shuttle up for the next morning. We had a 2:30AM shuttle to MSP and I wish I knew their names, but the man who worked over night that checked us out was so nice and the shuttle drive who drove us there was also the same who drove us back to the hotel after our trip and he was very pleasant to talk to. I like a driver who will talk to me and he did just that! Overall the whole place was great, the hot tub was nice great place to relax before a day worth of travel, the park and fly works awesome with the shuttle and I have never been one for Best Westerns, but this place is beautiful and well taken care of!

"LOVE THE STAFF AT BLOOMINGTON BEST WESTERN"

5
21/03/2016

The staff were kind, friendly and helpful. The hotel was booked to the Max with dance competition teams, and they were able to maintain positive friendly attitudes. It was GREAT! And if you become a Best Western Elite member, you get to pick two items on your stay from the store...my daughter loved this!

"Mall of America"

5
20/03/2016

The hotel is very clean with friendly staff. Room decor made you feel like you spent way more for the room than we did.The pool side room was great since we had a 3 year old. Very convenient to Mall of America. I highly recommend Best Western Plus Bloomington Hotel.

"Best MOA hotel for kids"

4
19/03/2016

We stay here every year with grandkids at least once a year, usually more often. It's our favorite hotel in MOA area. PROS: 1. We always book a poolside room (worth the extra $) for convenience; just walk out your sliding doors and you are in the pool area. Pools close at 11 pm and open at 8 am so minimal noise during the night. 2. Beds are firm and we loved them; others might not. Linens are fresh and luxurious. Nice sized bathroom. Air and heat worked great (early March - ran a/c most of the time due to sauna atmosphere in adjacent pool area). Free wifi worked fine. Room is kind of dark, could use better or more bright lighting. 3. Front desk, housekeeping & van drivers were all pleasant and hardworking. Kept their smiles even with difficult guests (not us!). 4. They have a small snack & sundry area next to front desk with amazingly low prices! It really saved our lives when we all four got itchy rashes from the saltwater pool the last night and miracle of miracles -- they had liquid benadryl for sale (and not outrageously priced). We really appreciated that. 5. Breakfast was okay. Kids loved the waffles. I will never understand why so many hotels serve the "fake" eggs; they are awful. Better no eggs than these. Free coffee, tea and fresh fruit available all day. 6. Pool area - what can I say? It's the reason for the high ratings. Relaxing and refreshing. Kids pool with water features, huge swim pool and large hot tub. Poolside rooms with patios are a plus. 7. Across the street from Mall of America/Nickolodeon Universe. You can walk a quarter block outside to catch a skywalk there. Or you can use the free hotel shuttle, but beware that you have to stand outside about 1/4 block from the Mall to catch the shuttle back to the hotel (no fault of the hotel's... That's just the setup for hotel shuttles). If it's cold or raining, you will feel it (you can't call for shuttle until you are outside in the waiting area). After first day standing out in the cold, we found it was easier to just drive and park our car at the free covered parking ramps at MOA. 8. In addition to RedRossa italian at hotel, there is a TGIFridays and IHOP within walking distance; of course, there are also dozens of restaurants in the MOA. 9. IKEA is just on other side of MOA. Can't walk but it's a quick 3 min. drive. 10. We also spent a day at Waterpark of America, also just a 5 min drive from the hotel. CONS - (they are minor, as we overall love this hotel) 1. This is definitely a family hotel, but their tv/movie selection in room needs improvement imo. For tired, worn out kids, there are no disney or cartoon channels (just Nick, which shows 70's sitcom reruns in the evening). And no movies to purchase on tv?? Strange. 2. Pool area was always out of towels in evenings. They did their best filling it up, but it seems that at least half the time we had to "drip" all the way back to our room and then use our bath towels (signs say not to use bath towels... So not sure what we were expected to do??) 3. Breakfast - go with real eggs or no eggs at all.

"Mall of America visit"

5
18/03/2016

I selected the hotel based on the Nickelodeon package deal. We enjoyed the proximaty of the hotel to the mall. My 6 year old daughter loved the pool area. The only down side was we couldn't do the park and the mall in one day - I would have preferred to stay 2 nights, would have been nice to have a good rate to reflect a 2 night stay!

"Excellent service."

5
17/03/2016

The staff is very friendly and their shuttle service is prompt. The rooms are very clean and the beds are comfortable. The pool area is great for the kids. Breakfast was also good and they refill what was going low. Overall great hotel for the price!

"Shopping at Mall of America"

4
16/03/2016

The only issue we had was with billing, but it was handled immediately. Our room was clean and comfortable. We ate dinner at RedRosa and it was good. The staff was friendly and helpful. I would stay here again. I wish I would have booked a poolside room.

"Always First Choice"

5
15/03/2016

My family and I travel to MPLS several times a year, and we always try to stay at this hotel. Walking distance to MOA, light rail to get to airport or downtown events, plus a 5-10 min drive to Eagen outlet mall. Hotel well maintained, cleanliness always good, kids like the pool area and the attached restaurant/lounge adds convenience.

"Hotel"

4
12/03/2016

We used the shuttle from the hotel to go to the Mall of America and also to return. We enjoyed the stay very much. It was too cold to walk to the mall or we could have done that. The breakfast should have included more adult cold cereals like corn flakes.

"Very nice"

4
09/03/2016

We stayed for four nights over spring break, and we really enjoyed the pool area, although the large pool was freezing! There is a separate kids pool, and the hot tub is fairly large. There was an issue with the pool towels not being replaced on a timely basis, so we had to start bringing them from our room. The room itself was very comfortable, clean, and quiet. The hotel is right across from the Mall of America and next to restaurants. The wifi is free and works great. The breakfast is fine although nothing to write home about.

"Stay-cation with little kids"

5
08/03/2016

We love this hotel/ pool for our toddler and baby. We stayed pool side and it was perfect for us to keep the toddler busy in the pool area and easy access to our room for anything we needed. Loved staying on a Sunday night as it wasn't quite as busy.

"Wonderful Clean hotel"

5
08/03/2016

I love staying here everytime we have to come to Bloomington area! wouldn't choose any other hotel! and they accommodate me because im a regular stayer at this hotel! Its always clean, and always ready at breakfast and helpful staff!

"Wonderful Place To Stay"

5
05/03/2016

Second time we have stayed here. Employee's are all so kind and helpful. Very clean and quiet. Pool area is large with plenty of tables and chairs. It is a little more money than other motels close by but the pool area is worth the extra to us.

"Great Value, Clean and Convenient"

5
02/03/2016

We stayed overnight enroute to a southern destination. The shuttle bus to/from the airport and also to the Mall of the Americas is SOOO convenient and also very timely - 10 minutes maybe. We used this service a lot. The room itself was spotless, comfortable and quiet. The onsite, ITALIAN restaurant is also convenient and very good> The complimentary breakfast also has a lovely assortment.

"Not a bad experience but nothing special"

3
27/02/2016

My husband and I visited this hotel for a family "after Xmas" gathering. We reserved a block of rooms about 6 weeks in advance with the hope we could all be grouped together. When we checked in, we were spread out all around the pool area. What's the real purpose of requesting a block of rooms if they can't be grouped in one area. The breakfast was barely sufficient. The "egg" product was unappetizing both mornings we went to the breakfast area. Very limited selection of pastries and fruit.

"Fantastic Fly and Stay"

5
23/02/2016

If you can get room for $125 park and fly this is the way to go. Rooms are unbelievably nice compared to other hotels near airport. Really awesome pool with play area and arcade for kids. Shuttle was painless both ways. Breakfast buffet is typical hotel breakfast.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Nice and Quiet"

4
23/02/2016

The proximity of this hotel to great mall and other local locations are great. Easy access by highway or local roads to tons places. Hotel staff is quite friendly to requests. Breakfast is not too bad either

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Great hotel"

5
19/02/2016

This hotel is right across from Mall of America. Great property and helpful staff. Their indoor pool area is perfect for families as 3 different pools plus a hot tub. Would highly recommend as great value for price

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Check-in Fiasco"

2
18/02/2016

We arrived at 130 and were told that the next wave of rooms available is 3pm, so they gave us a coupon for the restaurant and we went there. Returned 10 min. before 3- original girl was leaving- new girl said the room was not available and to check back at 3. In the meantime, a long line formed. My husband got in it and I sat with my young kids. He got up there about 320 and room was still not ready, so he asked that we get a different room. they put us in a room that supposedly cost the same $180 as the king executive suite that we booked. We got a 2 queen bed with sofa- definitely not worth $180. My husband went down to lobby after looking for other places to stay and they said our room was finally ready. This was about 430, so we switched rooms. I still don't think we had an executive room. We had a king bed with a pull out couch on a corner so there was more space to the room, but it was not a suite. My husband called the manager and LM on Sunday. We decided to stay and at about 520 went to the lobby to get shuttle to MOA and a couple told us they had already been waiting about 30 min. We waited 30 more min. and shuttle never showed and decided to go back to room as the mall closed at 7pm. Our whole first day was wasted. The staff should have told us when we got there at 130--"your room will be available after 4pm, so if you'd like you can take the shuttle to the mall and then come back and check in." That would have been nice because we could have done some of our shopping then. Instead we had to cram it all in on Mon. I called the GM and LM Mon. night and asked that he call us back or take $100 off of our bill for many reasons. He never called back. That room was not worth what we paid for it on either night. On top of that we could hear the pool noise both nights. The TV picture was not great either.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-814-2909. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Everything you want! "

5
17/02/2016

I loved this hotel. The pool was stellar, having a restaurant on site suited us, and the room was lovely. Nice staff and helpful with airport information. Great location for shopping and the airport. I have nothing negative to say at all.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-814-2909. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Michael Lewis General Manager BEST WESTERN PLUS Bloomington Hotel

"Very accommodating but..."

5
17/02/2016

They certainly have their park and fly setup dialed in, very impressed with that. Used the coupon and visited the Italian restaurant for dinner. Decent food, okay prices for the Twin Cities. The room was huge and very modern. It was number 1100. Right next to the vending machines on one end and on the other side the pool women's bathroom. Very noisy due to it's location. Bathroom sink drain was broken and I had to reattach it. Will stay again for the park and fly ease.

"room was really nice but not the lobby."

3
16/02/2016

Like i said the room was really nice and the pool was OK, but the lobby was not the same i expected and the breakfast was not a lot of options. What was nice is that the mall is close by. And if you need to go to Ikia is near too.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am glad to see that you found your room adequate and that you found the close proximity of the mall and Ikia a plus. I would like to hear any suggestions that you have for our hotel to improve our breakfast area and our lobby. If you would like to reach out to me please do so at my direct hotel number (952.814.2909) I hope that you will come and see us again soon. Sincerely, Michael Lewis

"Shopping and Swimming fun"

4
14/02/2016

Nice hotel, nice shuttle service to mall, large, clean rooms. Breakfast bar could use some variety. This hotel was PACKED! They only had one room reserved for us, but we managed to squeeze seven of us in one room. They brought in a large roll away bed that could sleep two kids.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearset Guest, I am glad to see that you you enjoyed our hotel. We did indeed have a full house during your stay and I hope that you were able to enjoy our pool area without too much of a crowd. I would love to hear any suggestions that you might have for our breakfast bar. If you would like to reach out to me please do so at my direct hotel number (952.814.2909) Thank you for being our guest! Sincerely, Michael Lewis

"Park and Fly"

4
10/02/2016

We love the hotel and the staff is always friendly and helpful even if a mistake is made. The close proximity to the airport and Mall of America is usually why we choose this hotel not to mention that a great lady also manages it!

"dirty vents"

3
07/02/2016

took pic of dirty vents and gave to front desk boy were they dirty, my wife looks for things like that she is a housekeeper at hospital. ride back from airport took about 45 min when desk said 10-15 min wait

"Great location, great rooms bad breakfast and housekeeping "

2
04/02/2016

The location is awesome and the rooms off the pool side area are awesome and a Is great for having small pool parties and family fun! However the breakfast was terrible! I work at a hotel in the kitchen and I know what is good and what's not. When I stayed there the breakfast hostess had no hair net on the hash browns weren't done all the way so they were soggy and the eggs they were serving were meant to be used on a breakfast sandwichs and even the bacon wasn't crispy and yummy overall very unhappy considering breakfast was one of the things I was looking forward too. Good location great hotel bad food quality. Felt like they were feeding prisoners not guest ????????????????

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for taking the time to share your comments with us. I sincerely apologize for the shortcomings you found in the breakfast area. I will present these opportunities to my team for review and correction. I hope that you will still consider us in the future and please do not hesitate to call me direct at 952.814.2909. Sincerely, Michael Lewis General Manager

"Not so great"

2
01/02/2016

The Lobby is awesome and the staff person was really pleasant and friendly. Our room was extremely from the nearest entrance. Definitely needed a closer entrance and of course we had to park the car quite a way from the entrance. The room smelled of stale smoke and the bathroom was dirty. There was mold in the show. YUCK. The edge of the carpet was super dirty and the curtain was broken. Not staying there again.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am very sorry to hear that your stay was not what it should have been and we definitely have some opportunities to review and correct. Your input is very valued as a guest and I will ensure that these concerns are addressed. I hope that you will still consider staying with us in the future and I am always available to discuss any matters directly at 952.814.2909, Thank you for being our guest and I sincerely hope to see you again! Michael Lewis General Mnager

"If you are going to the Mall of America, Stay Here. We are Repeat Customers"

5
30/01/2016

We stay at this hotel every time we go the The Mall of America. It is very close to the mall, clean, and it has a great breakfast buffet (you can even make your own waffles). It also has really nice pool. The best rooms are the on the inside, with a view of the pool (totally worth the extra cost). The pizza delivery in the hotel is good, too. It is not the fanciest hotel ever but I really like the quaint feeling of it. I know there is a Waterpark of America hotel but this is more intimate. I can see the kids in the pool from my room, I don't have to search all over for them in the waterpark. We go to the WI Dells so I get enough of that there. You cannot go wrong with this hotel.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you very kindly for your review and I am very glad that you enjoyed yourselves. It is a great compliment for me and my team to see such comments and it makes our efforts all worth while. We hope to see you again! Once again, thank you! Michael Lewis General manager

"We've already got stay #2 on the books!"

5
23/01/2016

Very good. The beds are fantastic and the breakfast is good. We had a few issues when we called the front desk after booking our second stay, but a few days later an employee named Mike had us all squared away and made sure we were more than happy to return!

"Pleasantly surprised!"

5
21/01/2016

Overall a wonderful stay! Great location, great price and great customer service. The pool area was very nice, especially for young children. Our room was clean as were the common areas. Many choices for the complimentary breakfast. Would stay here again and would definitely recommend this hotel to others!

"SLOW Cleaning leading to late check in"

2
19/01/2016

Don't know if they were overbooked or short staffed or what, but this is off our list of places to stay around the Mall. We arrived at around 3pm to see if we could check in and were told that our room wasn't ready yet. No big deal, they took our luggage and stored it in the office and we went to the mall. We bowled, had a early dinner and our boys hit the rides. We got back after all that and still our room was not ready. So now we are told it would take another 45 minutes. So we sit in the lobby for about 35 in actual time with others waiting also. The staff was good and we were compensated for our aggravation, but there are too many other options around the Mall to make this kind of blunder and get a repeat visit. So we will try another place next time.

"It's the management that makes the difference between good and great."

5
18/01/2016

The hotel is clean, the breakfast is good and as of today, this may be my "go to" hotel when going to Minneapolis. Did I mention the beds are probably the best I've ever slept in and the shuttle service is excellent? I look forward to our next trip this upcoming May and cannot say enough nice things about the accommodations.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, I know that you have many places to choose from when selecting a hotel and I am so glad that you will consider us again as your "go to" hotel. This is a great compliment for us and I am thrilled to hear this. Thank you for taking the time to share your comments and we look forward to seeing you again soon. My Very Best, Michael Lewis General Manager

"Making a business trip a pleasure"

5
18/01/2016

I made a last minute decision to stay at the Best Western Plus Bloomington because of weather and found that the accommodations and service were great. It made my business trip a pleasure. It is the perfect location for picking up people at the Airport and spending at the Mall of America. Looks like a great place for family fun.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for your kind comments. It was our pleasure to have had you at our hotel and I am very glad to see that you had a pleasant experience. Please come and see us again when you are in the area. Thank You! Michael Lewis General Manager

"Good hotel - Great dining - Overall - AWESOME!"

4
17/01/2016

We stayed at the hotel for two nights - one on either end of a trip with a flight. We picked the hotel because of the shuttle service to the airport and the long-term parking. The hotel shuttle to the airport was prompt. The restaurant on-site was wonderful - great staff and amazing food. Hotel desk staff very helpful. We didn't use the pool, but it looked good. Our room was very very clean both times. Some of the rooms are getting a little worn, but only a little. Overall, an awesome stay. Would stay here again for sure!

"Pleasantly surprised. "

4
17/01/2016

We were at an event for my son and this was the team hotel. I was not expecting much from a Best Western. We were pleasantly surprised! The pool was amazing and the rooms were great. We had a room on the first floor with a door out to the pool area. The beds were really comfortable and we all slept great. They have a good hot breakfast. And they are right across the street from he Mall Of America. Good experience all around!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such positive notes about your stay. I am very glad to read that you had an all around good experience. I hope that you visit us again and I wish you a very happy new year. Michael Lewis Genera Manager

"Beautiful property, on site dining at it's finest"

5
14/01/2016

We did the park and fly at this hotel and it was amazing. We ate at the restaurant on site, RedRossa Italian Grille. Delicious food, great service there and the prices are incredibly reasonable. We didn't use the hotel amenities as we were heading out on vacation with an early flight so we arrived, ate and slept. The shuttle to the airport was perfect; quick and painless. When we arrived back, we simply called and they came within minutes. The room was very nice; clean, comfortable and large. We ate breakfast and you simply can't leave and find a better deal.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, It gives me great pleasure to see all of the positive comments on your review. I will pass this on to my team and I am sure it will be a motivator for them. Thank you for being our guest and have a very happy new year! Michael Lewis General Manager

"Most friendly staff"

5
11/01/2016

This hotel had the most friendly staff. The shuttle to the mall was a perk we didn't expect but is the way to go. The rooms were quiet even though the hotel was full! The pool area is loud when there are a lot of kids but the hot tub at night was just what we needed after a long day of shopping

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for your 5 star rating. I am very glad to see that you enjoyed your stay with us. I hope that you visit us again when you are in the area. Have a great new year. Michael Lewis General manager

"Vikes/Hawks"

4
11/01/2016

Hotel was very clean - beds were comfy - pool is very nice especially for younger children - our kids are a little older so were some what bored- the continental breakfast was good with many options - we stayed at this hotel a few years back and is it convenient to the Mall of America. Would recommend for all parents with smaller children.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for taking the time to give us your review. I am glad to see that you enjoyed yourselves. Your patronage is greatly appreciated and we hope to see you again soon. Happy New year! Michael Lewis General Manager

"Another day"

2
07/01/2016

I loved my king suite. It was nicely decorated, up to date with wood floors with ceramic and granite in the bathroom. really nice. We stayed on New Years so the kids could enjoy their pool area. They ran out of towels as soon as they were put out. The staff was stressed and it showed, they were rude to several people I heard them speak to. The staff in RedRossa was very slow and We had to ask for water several times. I will definitely have to visit during a less busy time of the year.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for your comments about your stay. I apologize for the appearance that we were stressed during your stay and that you witnessed the staff being rude to our guests. I will address these matters with my staff immediately as well as the other challenges that you shared with us. After all, it was our pleasure to have had you as a guest and we do hope that you consider us again for future stays. I am always at your dservice if you would like to speak with me. Please do not hesitate to call me at 952.814.2909. Very Sincerely, Michael Lewis General manager

"Great Pool, Rooms Need a Good Cleaning"

3
05/01/2016

My husband and I arrived at 5:00 p.m. on New Years Day and were told our rooms were not yet ready but had to check back later. We spent hours on the road traveling that day with our one year old child, two more adults and two more young children. We are not familiar with the city and do not like driving in the city so we went to the restaurant to eat and continued to check on our rooms. We got into our room at approximately 7:30 p.m. after waiting in the lobby for 45 minutes and our child started fussing. We only got one room at that time and were told that we should have the other one shortly (they were supposed to be next to each other) and the front desk would call when our 2nd room was ready. We took the kids swimming had one person wait in the room for the phone call. I went back to the front desk to see if the room was ready after we did not get a phone call and the cleaning lady had moved a few doors down now. When I arrived at the lobby a couple just walked in and were in front of me. They were given the room next to ours. I was told they had rooms available but on the opposite side of hotel and 2nd floor or we could wait for a closer room but they couldn't tell us if there were even any closer rooms. As it was 8:30 p.m. and the kids were tired, we took that room. Just a little upset that the room next to ours was the same style room we asked for but was given to someone who just walked in the door instead of people in the hotel waiting for rooms. Not a big deal but the front desk made it sound like they were doing everything to get us a room next to ours and we would have next available room. Busy holidays and weekends they should have more cleaning staff to keep up with the demand of people coming. They seemed a little short staffed. The next day we spent at the MOA and when we returned at 4:00 the cleaning lady was just getting to our room. In our room there was a red stain on the carpet by nightstand, the grout in the shower was filled with scum and mold and the shower curtain had mold on the bottom. I used 5 baby wipes to get some scum off the walls and then I gave up. I also used 4 baby wipes to dust the room. I know that they were probably busy New Years Eve and the rooms may not have been cleaned the best but this looked like it hadn't been cleaned in a month or more. There was also a stuffed animal by the bed from previous guests. I am not one to complain, I usually just clean the room myself with what I have and suck it up. This being a Best Western Plus and we have stayed at many and they are our favorite, it is lacking compared to the others we have stayed at. CONS: Hallways were very cold after coming from swimming pool. Never any towels so had to walk to room dripping wet. Heater was very hard to find a comfortable temp. Either too cold and too hot. PROS: Loved the pool, great for kids. Beds were very comfortable. Breakfast was pretty good and loved the shuttle to the MOA. I am a believer in second chances so I would probably try this hotel again because of the location to MOA, breakfast and pool.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, I am gad that you took the time to share your stay with is in the last few days and I do sincerely apologize for the dramatization of your stay. I will share these matters with my staff and focus on several things that we have opportunities on. I hope that this experience dose not thwart any consideration for future stays with us and you are always very welcome to reach out to me at 952.814.2909 . Thank you for being our guest! Michael Lewis General Manager

"Great location- great kid's pool area!"

4
04/01/2016

We really enjoyed our stay at the Best Western Plus in Bloomington, MN. The location was wonderful and it was nice to have a shuttle to the Mall of America... I would have liked it better if the shuttle took you to the door rather than to the shuttle area where we had to walk in the rain to get into the mall but I don't think this is the hotel's fault; it's most likely the way the mall has them to do it. Still, it was convenient and was a nice option on days my husband had to have the car for other things. The room was nice and the beds were some of the most comfortable that we've had! The breakfast was nice with waffle makers and other hot items as well as fruit and cereals too. My little boy LOVED the kids indoor water park area- it had a special pirate themed slide, water spouts, sprayers, zero entry and other water features; we spent many, many fun hours just playing there. We would definitely visit this hotel again!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, I am so happy to see that you and your family enjoyed your time with us here in Bloomington. It was our pleasure to have had you as our guest. Please come and visit us again when you can. Very Sincerely, Michael Lewis General manager

"Hotel was Awesome"

5
04/01/2016

Hotel was amazing, pool was excellent as well as the pool play area. restaurant has great pizza, pasta and salads. Front desk staff was very helpful on every occasion. Shuttle tback and forth to the mall was timely and room was clean clean clean.

"Would stay here again in a heartbeat"

5
04/01/2016

We stayed here for a fun family weekend, and we enjoyed it so much I'm sure we'll do it again next year. The rooms were clean and quiet, all the staff were friendly and helpful, the kids enjoyed the pool, and we loved the easy walking distance across the street to the Mall of America. Also, the free breakfast was a lot better than we've had at many other competing hotels.

"To many Broken Things"

2
04/01/2016

Stayed at this Hotel previously and brought the family this time for a trip to MOA. The only good things are the pool and the breakfast. The room was in need of some repairs. The door to the mini fridge was hanging by one hinge. The room had no toilet paper holder! We had to open up a new roll and unwrap it by hand. Staying here previously I remember the room having a stand alone tissue holder but this room had nothing. Large red stain on the carpet by the mini fridge. All the vending machines in the pool area do not work, lost a few bucks on each one trying to get the kids and ice cream snack. After the previous stay where our honeymoon wasn't special and this stay, we wont be back. We stayed at a different hotel the 2nd night of our trip and was $30 cheaper and everything was better than this place. Look around, this hotel needs some work.

"Happy with my choice for this vacation stay!"

5
03/01/2016

This was a great choice for myself and my family for our vacation! The shuttle service to the mall was so convenient! I chose a pool-side room that worked out perfect for the kids!! I would definitely stay here again and tell others to choose Best Western Plus also!! There were no issues at all for myself and my family!! Every one we talked to was very pleasant and very helpful!!

"Nothing Special"

2
01/01/2016

I stayed here because they advertised as a Plus motel. They only different than a regular Best Western is they had new decor in the rooms. This is an old motel remolded. Heater didnt work and they didnt have a competent staff person to fix. Breakfast area is so small there were lines into the hallway. I will never stay there again.

"OK"

3
30/12/2015

The hotel was OK. Great location & friendly staff. However, they seem either very understaffed or possibly poor direction, not sure. The pool area was great -- the kids loved it ! However, there were hardly ever any towels available. Tip: Bring your own if you want to make sure they are available. The room -- was not bad. For the 3 nights we were there, housekeeping never came in our room. I did stop a couple of the girls and ask for clean towels, they were very friendly and gave their apology for not getting in our room yet. Looking down the hallway - they seemed to have a lot of work on their hands. However, our trash was overflowing and by the third day - was a bit annoying ! The internet did not work. I called the front desk and the girl gave me the number to Best Westerns IT center ? I felt this was something the hotel staff should be doing. I did call and they had to reset a router within the hotel, seemed kind of strange. The shuttle was a nice service, will take you and pick you up at the Mall. A big suggestion would be better organization at the front desk. These girls seem to work their rears off. The phones ring none stop and they are still expected to great customers. They do a good job - but it seems like there should be a person they just answers phones while the other 2 deal with incoming guests. The only real stand out for this hotel is the location - It is great. Pool comes in second best - ...

"Great location for Mall of America"

3
30/12/2015

Located literally across the street from the Mall and right on the main road system that leads to the Interstates. Hotel has good rooms, a fine restaurant and other facilities e.g. swimming pool etc. Staff in the restaurant were brilliant. There did seem to be too few peole looking after the rooms as the dirty linen etc cluttered the corridor for some hours and we had to ring down for towels when we arrived. The staff we met, however, were charming and helpful and the price was very reasonable when you think of where it is located.

"Basic services lacking"

2
29/12/2015

Let me start by saying that I am very easy going but I feel the need to review this hotel negatively after too many disappointments during our 4 night stay. This is our second stay at this location and I must have been satisfied last time to return but won't make that mistake again. I booked on expedia and paid on average $147 a night. We were given the worst possible room since every person who would go for the continental breakfast would have to pass by our room in the morning making it very noisy and hard to sleep in. Apparently the hotel was filled when we asked at check in and could not get another room which conflicts what we heard later when chatting with staff. Day 1, our room was not cleaned. Apparently when we put out the do not disturb sign at 8 am and then removed it around 10 when we went out all day we were flagged as not to have our room cleaned. Day 2 when we returned in the evening after a full day out our room was not cleaned again even though we did not put out the sign. We went directly to the cleaning staff and tipped them to clean our room when we went out for dinner which they did but did not replace toilet paper or towels. Had to make a trip to the front desk for those. On the last day our room was cleaned but again no towels. Went to the desk again and were given damp ones. They could not provide dry ones for some reason. Internet is sketchy and not always available. Bedding is not a duvet but sheets and a blanket. Breakfast is decent with hot food provided. Good location right across from the mall. Would not recommend for the price.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Please let me respond to your comments by expressing that as the general manager of the hotel I am "sincerely" sorry for the stay that you had with us. It seems that we have a lot of opportunities to consider immediately in our failure to the services that you received. I will bring these opportunists to my staff for review immediately. I would love for you to give us another opportunity at treating you as a guest should be treated. I would like to reach out to you over the telephone for this chance and I can be reached directly at 952.814.2909. Thank you very much for your time! Sincerely, Michael Lewis General Manager

"Good stay"

5
29/12/2015

Clean modern decor. Next to Mall of America. good breakfast.Nice pool. Cleaning staff everywhere. Easy check in. comfortable beds. Good water pressure. fine shampoo and soaps. Nice fitness center. All in all a satisfying stay. I would recommend BWMOA.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you very much for taking the time to write these great comments and I will share them with my staff immediately. I hope that you have a wonderful new year and please come and see us again soon! My Very Best, Michael Lewis General manager

"Showing it's age"

2
29/12/2015

We've stayed here several times but this last will be our last. The hotel needs attention and more employees. Lots of issues in our room including stained walls and ceiling tiles, bathroom fan broken, furniture with noticeable chips/scratches, tub that won't drain and a shower with horrible water pressure. Too bad because it is a good location.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for sharing your thoughts with us concerning your stay. I will ensure that they are reviewed with my staff and I will pay particular attention to the cleanliness issues and wear of the items that you mentioned. I really hope that you give us another opportunity to treat you as a valued guest. You can reach out to me at 952.814.2909 anytime to discuss a future stay here at our hotel. Thank you very much for your time! Sincerely, Michael Lewis General Manager

"Will try a different hotel next visit."

2
28/12/2015

Not sure what to think. There are many, many hotels in this area, and my family travels quite a bit, so we have stayed at many hotels. That being said, I didn't really like this hotel. The pool was freezing, and despite the fact that a wristband is required for entrance to the pool, nobody is there to check or supervise. People were carrying glass bottles and glasses in the pool area. The "hot" breakfast food was lukewarm. We had several security issues at check in that I won't elaborate on, but let's just say that we will stay somewhere else on our next visit to the area. The staff is very nice though, that was a plus. I wish I could give this hotel a good review, because the staff at check in was so nice, but I just can't.

"Best employee service !"

5
25/12/2015

Booked three rooms for two nights each. Registration was smooth, employee's were very cordial. Rooms were nice and spacious (pool view rooms) they all had sliding glass doors with small veranda overlooking the pool 2nd floor. One of our rooms, the heat would not work. Office Manager Becky Hamilton was so excellent to deal with. She went over and above to make us happy. Kudos to a great service! Pool was nice for kids and adults. Very spacious. Very clean. Great staff!

"Have fun No worries"

5
24/12/2015

From the wonderful staff to the clean rooms and great amenities you won't find a better place to take your family. We were a family of 7 adults and 2 children and NO complaints. How often does that happen?

"Good value near airport and mall"

4
21/12/2015

This hotel worked well for my purposes, 1 night solo in transit. Close to the airport, and across the street from the Mall of America. Would be an especially good fit for those that are coming into town for purposes of shopping, especially if with kids as the pool is large and busy. The room was comfortable and clean though nothing fancy. Staff friendly, cannot comment on breakfast but it is included. Overall seemed a very good value, would stay here again if looking for a hotel near this location.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am glad to see that you enjoyed your time with us here in Bloomington and I will share your comments with my team. We hope to see you again in the future and I wish you a Happy New Year! All the Best, Michael Lewis General Manager

"It was ok"

3
18/12/2015

We stayed here on a recent trip to the MOA. It was cold in the room and the heat was not working properly,good thing we were only in the room a short time! I haven't been to many hotels where I would rather shower in my own versus the hotels, however this shower was gross, there were multiple hairs left in the tub and long black hairs on the shower curtain. For the price I would probably choose a nicer hotel next visit. They do offer a great complimentary breakfast!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I am sorry to hear that your stay was such that you did not want to shower because you found the shower gross. This is a big concern for me and I will share it with my housekeeping manager. I do hope that you will consider us again if you are in the area and you can reach me directly at 952.814.2909 if you want to discuss these matters further. Thank you very much for sharing your thoughts with us. Happy Holidays! Michael Lewis General Manager

"Great Family Hotel"

5
18/12/2015

We stayed for the second year at this hotel. It is a great place for kids and adults. A room by the pool is the best. We sat on or "porch" and felt like we were outside (our stay was in December). The breakfast is very good and you are within walking distance of Mall of America.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Family, Thank you for staying with us. It is a good feeling to know that you all enjoyed yourselves. Please come and stay with us again if you are in the area and we will keep the pool ready for your next return. :] Thank You! Michael Lewis General Manager

"Wonderfully surprised!"

4
17/12/2015

We chose to stay at this property due to its proximity to the MOA. The room was clean, quiet, and safe! I know the hotel went through a renovation recently, but the rooms are on the verge of being frumpy/worn. Perhaps time to give the rooms a little more TLC! Parking was great--ample spaces in a safe lot! The only let down was breakfast.. very, very disappointing. Overall, great value!

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your thoughts about your stay with us. I am sincerely sorry that you did not find the breakfast adequate and I would really like to hear more specifics if you ever have the chance to call me personally. We would love for you to come and visit us again. Please do not hesitate to call me at my direct number, 952.814.2909. Sincerely, Michael Lewis General Manager

"Bring your Family"

5
17/12/2015

This is probably one of the best hotels that I have stayed at ever. There is a pool for kids that isn't deeper than 2ft that makes pool time so much more relaxing. The kids love it and I love it!!! Also, they have probably the most comfortable beds and linens that I have experienced at any hotel!!! Also its located right across the street from the Mall of America.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Wow, what a great stay it seems you had! I am so glad to see your comments about our hotel and that you found the pool relaxing and kid friendly. Also, comfortable bedding is always needed for a good nights sleep and I am glad you found ours comfortable. Have a wonderful new year and you are welcome back anytime. My Very Best, Michael Lewis General manager 952.814.2909

"2 and a baby"

3
17/12/2015

Traveling through the area with the family for Christmas, booked on hotels.com for a decent rate for a family on a budget and was within walking distance of the Mall of America. Restaurant in hotel and free breakfast that was quite expansive. The pool area was huge and had a nice kids area. Only complaint was we were put in a handicap room and it was not very convenient for my husband or child. Also at 8:30 AM housekeeping came around pounding on the doors to see if rooms were open...no cart look like they just got into work with their personal goods and were pounding on our door...but otherwise a nice visit and clean rooms.

"no heat/dirty"

2
14/12/2015

no heat and used shampoo bottle and towel in shower. Also had not emptied the trash cans. When they fixed the heat problem then they left a mess in the shower that we had to clean before using. There was also no toilet paper in the bathroom

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, I want to apologize as the GM of the hotel for our shortcomings during your stay. It seems that we have some opportunities in some of our service areas and I will address these with my staff. I sincerely hope that you consider us again for future stays and you are always welcome to call me personally if you would like to discuss these matters further. Thank you for taking the time to write your comments and for being our guest! Sincerely, Michael Lewis General Manager 952.854.8200

"Very nice, but loud"

3
13/12/2015

The hotel and room was very nice, however, the rooms were quite loud...specifically, the hair dryers. We were leaving at 3:00am for a flight so we were hoping to get a good nights rest but we were kept awake most of the night from hair dryers and general hall noise. We did the park-stay-fly package and that went well.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, Thank you for taking the time to write your comments. I apologize that there were noise issues and that you were not able to get the rest you needed. Although we love a full house it sometimes is not the best for all guests due to noise from the neighbors next door. I hope that you will consider us again in the future if you are in our area. I'm always a phone call away if you want to speak with me personally. Have a great holiday season. Michael Lewis General Manager 952.854.2909

"Great hotel,staff, breakfast and pool"

5
13/12/2015

Great hotel. Clean, modern and very friendly staff. Wonderful pool for small kids and adults. Very close to the mall of america, but they offer a shuttle if you need it. We go to this hotels whenever in the twin cities area.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dearest Guest, I always like to see positive comments about our guest's stay and yours is very positive. I am glad that you had a good stay and I hope that you come to stay with us again. In the mean time, have a wonderful holiday. Sincerely, Michael Lewis General Manager 952.854.2909

"Comfortable, Clean, Close"

4
11/12/2015

This hotel was clean, comfortable, and very close to the MOA. The shuttles to MOA were VERY convenient. The pool area stays open later than most so it was great to be able to relax in the hot tub after a long day at the MOA.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Valued Guest, Thank you for the nice comments about your stay. I will share these with my team and I am sure they will be proud of their efforts in striving for these kinds of comments. We hope to see you again in the future. My Very Best, Michael Lewis General Manager 952.814.2909

"Walking distance to MOA"

5
10/12/2015

From the moment I checked into this hotel until I left, the staff was extremely helpful and welcoming! The front desk took care of my needs, the shuttle bus drivers were very helpful, the bartender in the restaurant was attentive and the cleaning personnel was very thorough. My room was clean and comfortable. The pillows on the bed were outstanding! Plump and soft! The bed was a little saggy in the middle but still was comfortable for one person. I had drinks and food in the restaurant. Happy hour is from 3 to 6 and prices are great. Food was good. This hotel is next to the MOA and you can walk or have the shuttle drop you off at the other side of the mall. I did both depending upon where I wanted to shop. Price of staying at the hotel was very reasonable for the great location next to the MOA.

"Close to Mall of America"

5
09/12/2015

We stayed here for one night during our visit to Mall of America. It was the right choice because it was close to the mall and the hotel provided shuttle services to the mall for 24 hours. Good breakfast, great service and good location.

"Shopping"

4
05/12/2015

Right across the street from The Mall of America. Hotel provides shuttle rides to and from the mall and airport. Very quiet, nice room. Has nice pool area for small children. I did walk to the mall, l would not walk if it was cold. Restaurant on site. Nice breakfast area. I will be staying here again soon.

"Great Stay!"

5
03/12/2015

We loved our stay! Awesome shuttle service to and from the mall. The hotel was extremely clean, and well decorated. The breakfast was great. All staff were friendly and made you feel welcome! Overall, a great place to stay, I recommend this hotel to anyone going to the area! We will definitely stay here again!

"Family Fun!"

5
01/12/2015

We love your pool area and all of the fun water features in the children's pool. Our grandchildren had an absolute BLAST!! The RedRossa Italian Grille has a terrific menu. All six members of our party ordered a different dish off of the menu. We were pleased beyond WORDS at how fresh and perfectly prepared our selections were delivered. I would recommend that the hotel indicate on its web page that the RedRossa Italian Grille was open on Thanksgiving Day for a reasonably priced buffet. Had we known that, we would not have gone elsewhere to dine.

"Wonderful Experience!"

5
30/11/2015

We were greeted by wonderful front desk staff who made us feel very welcome! Our shuttle to the Mall of America was very nice. Very nice rooms, modern and updated hotel with a wonderful breakfast area. The restaurant/bar is absolutely beautiful! Nice pool area for the kiddo:) Would definitely stay here again!

"Lily's 1st birthday"

5
29/11/2015

We had my daughter's first birthday party poolside at this hotel. Family and friends came and had a good time. Everyone noticed how busy the place was being it was a holiday weekend. I was very impressed with how clean and tidy the common areas and rooms were. Raquel was very helpful making sure we had everything we needed. she had plenty of other guests to help but made an extra effort to take care us. She went the extra mile. We will definitely be back because of her.

"Great place to take your family"

5
27/11/2015

Huge pool and shallow pool with water features, large hot tub all in a large central court area with natural lighting so you feel like you are outside. The breakfast was comprehensive with eggs, meat, fresh fruit, cereal, yogurt and waffle makers. Easy walk to the mall, frequent shuttles available to the mall and the airport. We will definitely come back to the hotel.

"Send the kids to the pool"

5
26/11/2015

Ok, so when on vacation it might occur that the parents would like some time together without the kid(s) in the room. Since most hotels don't provide kennel services for children it can be challenging to get rid of the brats in a safe, temporary, and legal manner. Well, this place is great. You can get a room overlooking the pool and send them down there...theoretically you can diligently watch over them from the balcony but nobody is going to call the police if you chain the door and cuddle under the covers for a bit. Plus the kids will love the pool. And you can easily walk to the Mall of America if that twiddles your mug.

"Nice Hotel / Excellent Location for MOA"

4
23/11/2015

Reliably good experience. Clean, comfortable room. Our room was on the highway side but we had no issue with traffic noise. We were also near the stairwell with lots of hallway noisier. Pool is very good for children - always crowded! Poolside rooms are available, which is nice for families. We have stayed there before when visiting Mall of America. Hotel has a very good, on-demand shuttle option, or you can make the 2 minute drive to Mall which has a free parking garage.

"Sheets are dirty"

2
22/11/2015

We checked in today and when my husband turned down the covers there was popcorn in the bed. We phone the front desk and someone came about a half an hour later and changed that bed. I was surprised that they did not change both beds. How do i know if the other bed is clean? The sullied linens were left on the floor.

"Mall of America trip"

5
19/11/2015

This was one of the nicest hotels I've stayed at and the staff was outstanding. The rooms were spotless and looked brand new. The shuttle service was fantastic. The hotel was within walking distance of the overhead walkway to the Mall of America if you did not want to take the shuttle. This was a great experience and I will definitely stay here again if I return to Minneapolis.

"Great Place"

5
16/11/2015

What a nice place. Came up for a Twins game and stayed here with my husband and our two little kids. The pool was nice and fun for the kids to play in. The hotel was clean and very well taken care of. The breakfast was nice. It was close to and easy for us to get everywhere we wanted to go.

"Wonderful Stay"

5
14/11/2015

My husband had a training in Bloomington and I wanted to do some shopping, so I tagged along and stayed with him two nights at this hotel. He had the car, so I took advantage of the shuttle service. It runs every half hour and goes to local places-- nobody else was going when I went, so I got a solo ride to IKEA. The location is convenient, has free parking and free internet. LOTS to do close by-- the Mall of America and IKEA. Our room was VERY clean, comfortable and nice. The pool area is pretty awesome. There's a regular pool, a pool with fun kids stuff (spouts and slides) and a large, well designed hot tub. Breakfast was hot and delicious-- they had three waffle makers going, so there wasn't a long wait on them-- and plenty of other options. I *highly* recommend the restaurant (Bellarossa) attached to this location. We ate there the first night because we didn't feel like getting out in the rain. Their mozzerella sticks were delicious, pizzas were tasty (and rather large for a single person)-- but my favorite was the Chicken Marsala. It was SO good. So very good that we ate there once more before we left because my husband wanted to get it (I ordered it the first night). Overall, maybe one of the best hotel stays I've had. The staff was incredibly friendly and helpful, the bed was comfortable and everything was immaculately clean.

"Great Value for Money"

4
11/11/2015

PLUS: - Proximity to the Mall of America. Especially on a nice day you can use the skywalk (300 yards from the hotel) to access MoA. - The Pool Area is an absolute delight if you are traveling with kids. Hot Tub, Slides & with other amusing features the kids & rest of the family can wind the hard day at mall with lots of fun & relaxation. - Housekeeping Services Super +++ The staff is prompt, resourceful & extremely polite. - Rooms are big, well appointed & adequately clean. - Well sized Bathrooms with all essentials available on request. - Italian Restaurant Redress on the property is a BIG PLUS - Huge Parking lot and ample parking spaces. (FREE) MINUSES: - Dark & Dingy Corridors & Foyer with worn out, damp & smelly dull carpets. - Breakfast bare minimal only PLUS daily Waffles + Cream TIPS: You need to work around your ANDROID DEVICES TO BE ABLE TO USE THIS HOTELS WIFI. ON CHROME USE DESKTOP SITE.

"Quality once again"

5
10/11/2015

This is the 2nd time we have stayed at this hotel for a trip to the Mall of America. I love this hotel its a great value for the price. They have a lovely splash pad for the littles and a nice pool and hot tub very clean. The room was clean bed was comfortable. We used the shuttle service which was fast. No complaints will definitely be staying again for our next trip to the Mall!

"Nice experience"

4
09/11/2015

Nice and clean. Hotel staff were friendly and helpful. Across the street from MOL the shuttle drivers were friendly.I would stay there again. The breakfast eating area was large and kept nice and clean.

"Good stay"

5
09/11/2015

We stayed at Best Western for 2 nights and we had no issues. The room and beds were comfortable. The hotel and restaurant staff were great. The Mall is within walking distance or a shuttle service is available which proved to be quite helpful after a day of shopping!

"Perfect for business and families"

5
06/11/2015

Hotel staff were friendly. The room and facilities were clean and seemed recently remodeled. It is right across the street from the MOA - so perfect for families staying for the weekend and also for business.

"Great family getaway!"

4
03/11/2015

Visited the area with our 4 year old granddaughter. Great pool area for little ones...she really enjoyed that. Room was clean, breakfast was very good. Ate dinner at the Italian restaurant also and food and service were great. Will definitely book at this hotel again! And , Mall of America is right across the road.

"satisfaction"

5
03/11/2015

easy online reservation.completely satisfied with the hotel. easy to get to and close to mall of america.very nice pool area.the staff was very good and the rooms were very nice and clean.I would reccomend this hotel to any planning to go to the twin cities.

"Halloween Fun"

5
02/11/2015

This was an amazing trip for fun for Halloween. The staff was awesome, helpful and in character for the holiday as well. The hotel was clean. The food was delicious. The atmosphere was festive and fun for the first time having the photo contest.

"hotel stay"

5
02/11/2015

Very nice hotel. Pool and hot tub were excellent. If Hotel has no Hot tub I do not book. Breakfast was good, staff were friendly and helpful. good Location. Near mall and Airport. Plenty of parking.. Heating in room was good, bed was extremely comfortable.

"Great hotel!"

5
02/11/2015

Great hotel close to the mall. Have stayed here before which is what brought me back. The rooms are clean and comfortable. The food is good and the service is excellent! The drivers to and from the airport and mall are outstanding. We will be coming back.

"Great hotel; nice location"

5
02/11/2015

This looks like a very new hotel and is very close to the MOA (right behind it). Easy in/out access. Great rooms; great breakfasts; great shuttle service; great pool for kids and adults; friendly staff.

"Great place to stay"

5
01/11/2015

I recently stayed at Best Western Plus in Bloomington MN. I found the room clean and the staff very helpful and eager to please. The attached restaurant was delicious and fun. The complimentary hot breakfast was an added bonus. I highly recommend this hotel. You will not be disappointed.

"Convenient to MOA"

4
30/10/2015

Able to easily walk to MOA, comfortable bed, clean large room and nice staff. Good breakfast variety for a continental breakfast and dining area light and clean. The only real negative was the shower. There was not much shower pressure and it actually decreased a few times as if someone was flushing a toilet somewhere or something.

"Very comfortable stay. Excellent staff. Outstanding Breakfast."

4
29/10/2015

I highly recommend this hotel. The beds are very comfortable, rooms and bathrooms are roomy, staff is helpful and friendly. And breakfast is definitely outstanding with lots of choices. It is convenient to the Mall of America and to the metro, which we really appreciated. The Mall is about a block away. The shuttle to and from the airport was prompt and courteous. The only thing that could be done better is to explain the "incidental" fee a little better. We arrived late at night and maybe didn't understand. You will be charged $20/day for possible damages. This fee isn't refunded until 5-6 days after you leave. Very nice place overall. Recommend.

"Yearly Trek to Minneapolis"

4
29/10/2015

I have stayed at this Best Western a couple of times and have always enjoyed my stay. The rooms are clean and the beds are very comfortable. This trip was for a conference and I wasn't to pleased with the breakfast selection. You would think that the cook staff would have put a little effort into the breakfast items, but this was not the case.

"Business Trip"

4
28/10/2015

This hotel is wonderful. Very clean and staff are helpful. I would have given it a 10 but the lounge could use some customer service training. The food was great (I recommend the Salmon) The pool is wonderful for the kids with lots of room and tons of fun pool amenities. Location is perfect across from Mall of America.

"Convenient, Clean, and Met our needs"

4
28/10/2015

We selected this property due to its proximity to MOA, restaurants and access to 494 and 35. It is a located beside MOA, accessible by a walkway. The attached restaurant has a great menu selection, features friendly, efficient service and has 2 happy-hours! A complimentary breakfast is offered each morning with a decent selection of items, including fresh fruit. The pool is perfect for very little children, with a splash area and fountains, and good for play or wading, but not suited to lengths, if that's your preference. A hot tub is also on site. Our poolside room was surprisingly quiet, and we enjoyed the easy access via the patio doors to our "deck". We would recommend this hotel if you are traveling with family and plan to use transit, visit MOA, or want a relaxing, stay.

"What more can you ask!!!!!!"

4
26/10/2015

Stayed during the 2015 Columbus Day weekend. The room was adequate with free wi-fi and an indoor pool that is "enclosed" of the hotel. The bedding was comfortable to sleep and relax. The hotel serve breakfast during the morning hours and does have a restaurant on the property. There are nearby restaurants like IHop, TGI Fridays, and Chevys (Tex-Mex Restaurant). You can also walk on over to Mall of America to eat and/or shop. They also provide shuttle service to the mall and to the airport (which is only about 10 minutes away).

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you so much for the positive feedback. We are so glad that you found the room adequate and your bed comfortable. It was our pleasure to have had you as our guest. It is always a great feeling knowing that we made a guests life a little more enjoyable. We hope you have a great fall. My Very Best, Michael Lewis General Manager

"I love Best Western Plus Bloomington"

5
26/10/2015

I had issues with a corporate card for my stay declining. I checked in on Tuesday and my company was not able to resolve this until Thursday. My stay was not interrupted, the staff was friendly and very understanding. Their level was service was still amazing and they treated me very well. The staff made me feel important and cozy. I felt like I was at home many many miles away from home.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, As a general manager it is a great compliment that you felt comfortable and at home in our hotel. These are our main priorities for our guests when they stay with us. I appreciate you taking the time to let us know about your stay and we hope to see you again. Have a wonderful fall season. My Very Best, Michael Lewis General Manager

"It was Great"

5
26/10/2015

Great breakfast, nice people, It was quite, great price, friendly people, room was clean and right across the street from Mall of America. You can easily walk there its less than a mile away and they have a little walkway you can walk over.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for taking the time to inform us about your stay with us. It is very good to hear that you found our staff nice and friendly. It was our pleasure to have you as our guest and we would love to see you again if you are ever in the area. Sincerely, Michael Lewis General Manager

"Great Location, Clean Comfortable Room and a Great Breakfast"

5
25/10/2015

The location of this Best Western is perfect if you are in town to visit the Mall of America. Also it's extremely easy to get to, right off Killebrew Dr. At check in the desk staff was very courteous and helpful. We asked about the shuttle to MoA which was clearly answered and they were very clear in explaining the location of the breakfast room, pool area and such. Both of the shuttle drivers to and from MoA were very friendly and helpful. Our room was very clean and well appointed for a hotel of this class. Large flat screen tv, microwave, refrigerator. We were pleased to see the commercial toilet in the bathroom as too many times we have had toilets in rooms that seem to barely flush. We did note the water pressure in our room was a bit low, but we managed alright. The complimentary breakfast was above average. We were impressed that they had 3 waffle irons and a dispenser for the batter with pre marked cups. Other wise the cheese omelets were as one would expect as were the sausage patties. The breakfast potatoes were cold, that was the only downside that we found. Otherwise the breakfast was above par compared to other hotels we have stayed at. The only down side we noticed was that sound really carried in the hallways. So it was a bit noisy in our room, but it quieted down early in the evening so it really didn't end up being an issue. All in all Best Western has impressed us again.

"Mall of America"

5
20/10/2015

I heartily recommend this hotel if you are planning on a visit to the Mall of America. It certainly has that "resort" feeling to it. The rooms were larger than normal and the free breakfast was the best! It also provides free shuttle service to the mall.

"Bloomington Best Western Plus Hotel Stay"

5
18/10/2015

My family and I stayed at the Best Western Bloomington Hotel during a recent vacation. We were planning on spending time at the Mall of America. The hotel was amazing for the price. The quality of the establishment and services and accommodations was very impressive for the price. The WIFI was very responsive and the breakfast was quite filling and good food. The Mall was a short walk from the hotel and they had a shuttle available which we did not need. I would recommend this facility to anyone, especially families with children and the pool is really nice. The rooms are extremely comfortable and quite.

"Mall of America"

4
18/10/2015

We loved our room at Best Western. The room was very open and roomy. Loved the fact that it was right by the Mall of America and it was a pool side room too. I liked that the room had a keurig. I would recommend this hotel to anybody.

"Fine place to stay"

4
17/10/2015

I read reviews before selecting this hotel and some were not the complimentary. I think there is a herd of chronic complainers walking around this planet who are never satisfied. But, my stay was very satisfactory. The place was clean considering the number of kids in the building during my stay. It was MEA week so that was expected since the Mall of America is right across the street. The light rail station is nearby and the lady at the front desk was very good in giving me directions to the station. The cost was very reasonable and the low water use toilet actually did its job in one flush. Even though my room faced a very busy Cedar Avenue the noise from the road was actually very low. All in all this is a hotel that I would stay at again. There are several nice eating establishments in easy walking distance.

"Over and above the call of duty"

5
15/10/2015

The staff of this hotel went above the call of duty. We stayed at this hotel for a brief vacation and time at the Mall of America. Our toddlers were up all night during the second night of our stay. The staff, especially the front desk girls were very supportive as we cleaned up and even after check out were asking us if they could help in any way.

"Great Experience"

5
14/10/2015

Extremely helpful staff. Lots of shuttle destinations and a great location near the MSP airport and just across from the Mall of America--with access to the Metro rail and local bus service. Great indoor heated pool area.

"VERY NICE"

4
14/10/2015

I have stayed in this hotel twice now. I love the location as far as being close to everything, the rooms are very nice with the most comfortable beds and the staff is very helpful with whatever you request. The pool area is AWESOME! Some hotel pools and hot tubs leave much to be desired but this Best Western has a nice large pool and a wonderful hot tub that is always hot and clean.

"Awesome!"

5
12/10/2015

We checked in for one night. We chose this hotel based on location (close to train station) and cost. I don't know what was going on in Minneapolis on a weekday, but hotel costs were crazy high. We arrived early so we got one of the rooms that had just been cleaned, but it was quite far from the lobby. Our room was amazing!! We had not booked a suite, but that's what we got. The sitting room had a dining table for 5 and there was a pull out sofa and easy chair. There was also a TV in that room. In the sleeping area, we had a large, comfy king sized bed, another TV and easy chairs. We were disappointed that we weren't going to spend a lot of time in our room, it was that nice. We went to the restaurant on site for happy hour. They offer a very good variety and their HH prices are great. Our food was delicious and the beers were cold. Breakfast the next morning was pretty good, too. I would definitely stay here again and I recommend it to anyone who wants to be close to the mall or in need of the train. The only issue we had was with the shuttle. Instead of taking the guests (5 of us) to the mall and to the airport first (about 5 minutes away), we went south to Eagan to pick up 2 people who were shopping at the outlet mall (about 20 minutes away). We had a concert to get to and a 45 minute train ride ahead of us, so we were kind of concerned about being late.

"Comfortable and Clean"

4
12/10/2015

Nice stay during my conference. Easy with no hassles. Room seemed exceptionally nice for the money. Conference room (for the annual Minneapolis Airline Show/Sale and Get-together, put on by the Northwest Airlines NWA History Center) fully met expectations.

"Great Location - Close to Mall of America"

4
11/10/2015

Excellent front desk persons , but shower head and sink very weak stream, beds comfortable, good breakfast. I would stay here again if price was right. Reasonably accessible to nearby highways. Colors a little on the darker side.

"Close to Mall of America"

4
09/10/2015

Stayed here for a night while traveling. Close to Mall with on demand shuttle service. Room was clean and big. Desk staff was efficient, although not overly friendly. Shuttle driver friendly. Breakfast was good. No complaints.

"Hotel has horrible water pressure."

2
08/10/2015

This hotel is next to the Mall of America but has inadequate water pressure for a reasonable shower or for even brushing your teeth in the sink. The rooms are fairly nice and clean. Beds are good and no bed bugs. Front desk personnel seemed preoccupied in getting you processed and out of their hair. Overall, the location is great but with this inadequate water pressure for a decent shower it is off my list for a return stay.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, I want to thank you for your guest response about your visit. I will present these topics to my team and we will respond to getting them corrected immediately. I really hope that you will consider us again in the future although your stay wasn't up to par. If you are ever in the area please give me a call directly and I will ensure that you next stay is as it should be. Sincerely, Michael Lewis General Manager 952.814.2909

"Great Home Base for Mall Visit"

4
07/10/2015

My wife and I stayed here for her visit to MOA. Can walk right across the street and be there is minutes. Plus its not far of a walk to the transit station into downtown Minneapolis. Rooms were fine, nothing overtly memorable about them.

"Great place to stay"

5
06/10/2015

The hotel is very updated. If you have young children the pool is a very cool place to play. You may want to get a room away from the pool though if you want more quiet. Overall my family enjoyed this hotel very much. It is close to Mall of America and you can get a shuttle from the hotel there. We will return again to this hotel!

"Many good things"

4
04/10/2015

This is a very large hotel with a courtyard pool complex. I had minimal interaction with the front desk people, but they gave me a map with the wrong room marked on it. I would have wandered forever, but ran into to the shuttle driver (great guy) who helped me find the room. The room was huge and clean, with a lot of nice amenities. Breakfast was a slightly better grade of American chain hotel dismalness. They do have sausage and eggs in additional to the chemistry experiment waffles and pastry. All the 'dishes' are paper, but at least they aren't styrofoam (see my Travelodge review). Excellent shuttle to the airport.

Michael L, General Manager at BEST WESTERN PLUS Bloomington Hotel, responded to this review
Dear Guest, Thank you for giving us the review title of "Many Good Things". It is our privilege to receive these kind words and we really appreciate you taking the time to share your stay with us. We will also consider some of the improvement opportunities that you listed as well. I hope that you will consider us again when you are in the area, otherwise have a great fall. My Very Best, Michael Lewis General Manager

"Moderately Acceptable"

3
01/10/2015

We missed our flight and needed an overnight stay. The airport offered us a traveler's rate and we called and were offered a good rate at this hotel. Unfortunately, that seems to have given us second class standing, as we were given a downstairs room poolside, with loud families outside until 11 pm and zero privacy should you wish to let in some sunlight in the morning. They wouldn't move our room due to the special rate. The pool looked like fun if you're a family or if you're young and want to stay up late. But for a weary traveler, it wasn't ideal. Other rooms would likely be quieter if you don't get the special rate. The room itself was comfortable and the staff efficient. In a pinch, it would do.

"Housekeeping is non-existent!"

2
29/09/2015

We left our room this morning to go to a meeting. One small knapsack was left sitting on the foot of the bed. When we returned this evening, the room was not cleaned and there was a note left that said "Sorry I could not make your bed do (sp) to your bag on it. Thanks" There was dirty dishes from room service last night that were not taken away. Room wasn't vacuumed, and needless to say, the bed wasn't made. I would never stay here again. The competition a block away is much better.