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Best Western Hotel of Birch Run/Frankenmuth, Birch Run

3.5/5  - basé sur 976 notations.
9087 E Birch Run Road, 48415-9747, Birch Run, United States - See map

Stay at this full-service Birch Run, Michigan hotel offering convenient access to local attractions as well as attractions in nearby Frankenmuth-"Michigan's Little Bavaria". Located in the heart of central Michigan, The Best Western® of Birch Run/Frankenmuth is a full-service hotel offering the best in customer service and accommodations. This 100% non-smoking Birch Run hotel offers 65 well-appointed guest rooms and fireplace suites each featuring free wireless high-speed Internet access and cable television. Begin each morning with a complimentary hot breakfast before taking advantage of the hotels many other amenities such as an indoor heated swimming pool, whirlpool hot tub, business services, and meeting facilities accommodating up to 25 guests. The Fireside Lounge within the hotel serves a full menu and full bar. During our social hour all Best Western Rewards members will receive a complimentary house beer or wine. We also gladly welcome pets! Situated just off Interstate 75, guests staying at the Best Western of Birch Run/Frankenmuth will find themselves minutes away from shopping at the Birch Run Premium Outlets or an afternoon of family fun at the Wilderness Zoo, featuring a petting zoo area. Historic Frankenmuth, also known as Michigan's Little Bavaria, just eight miles from the hotel, offers a unique look into a German town. Frankenmuth is also home to Bronner's Christmas Store, the world's largest Christmas store. Other nearby attractions includes the Dixie Motor Speedway, the Military Museum and Crossroads Village. Guests will also enjoy activities such as golf at one of several local courses and gaming at nearby Soaring Eagle Casino. The friendly, helpful staff at the Best Western of Birch Run/Frankenmuth is ready to ensure a fun-filled memorable stay in Birch Run, Michigan. Make a reservation today and save!

Best Western

Hotel of Birch Run/Frankenmuth

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 976 guest reviews
NOTE ISSUED
Excellent
324
Very Good
282
Average
176
Poor
121
Terrible
73
REFER TO NOTICE
Business Business
42
Couples Couples
386
Family Family
348
Friends getaway Friends getaway
130
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great little hotel"

4
29/06/2018

We chose this hotel because it had good reviews. The outside presentation of the hotel is ok but they have recently been renovating inside and it was clean and comfortable. The rates were awesome, and included a happy hour (1 free drink per person), free breakfast that consisted of eggs, sausages, waffles, sausage gravy, biscuits, fruit, and cereal. The in-house restaurant has the best homemade pizza I've had in a long time. The staff was super friendly and helpful. It is across the street from Birch Run (can't walk though because of the traffic and intersection), and a short drive to Frankenmuth.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your recent stay with us! We value your feedback and look forward to having you stay with us again soon! Thanks, Jenna Dhanjal Customer Service Supervisor

"No Customer Service"

2
24/06/2018

Stay away from this hotel. Its quality is inconsistent. I have stayed at this hotel many times over the past few years. It's been slowly getting worse and worse when it comes to customer service, and now it's reached an all-time low. It's never been my first choice, but if the better hotels are booked, it was an adequate alternative. Sadly, it's not a place I can recommend now. On my most recent visit, I was here on a Sunday night with my son. I had reserved what was described on the hotel website as an “oversized queen “ room. It was in the newly renovated part of the hotel. I was not impressed. The room was a good size, but it wasn't anything special. There wasn't a desk or a table, so doing work or eating was inconvenient. There wasn't a microwave or an alarm clock, either. It's odd to not have any way to check the time. The bedding was thin and so were the towels . The little room air conditioner chugged along, but it barely cooled the room. I only felt comfortable when I sat in a chair next to it. The bed was hard and not comfortable. It had a hard rubber style mattress protector and it didn't fit the bed well, so I tossed and turned all night, feeling the lumps it created underneath the sheet. Worst of all, though, was the location of room itself. It was the first room past the breakfast buffet area, so starting at 7:00, I was awakened by the voices right outside my room and the incessant beeping of the waffle maker. I'm a late sleeper if I don't have to go to work, so I had expected to sleep at least another two to three hours. It was impossible to go back to sleep with all the noise by my room. It's a terrible location for a hotel room. I complained to the front desk staff, but I didn't receive any compensation for my troubles . I asked to speak to the manager, but he wasn't on site. The front desk clerk gave me a business card and told me to call the next day, so I did, but the phone just rang and there wasn't even a voicemail option. I emailed the customer service representative but only received a generic “apology “ that was the exact same apology message you will see posted on this page when someone else posts a negative review. Birch Run is a popular place, so they are making plenty of money. Clearly dissatisfied customers don't matter to them. I know my business is not valued when no one bothered to speak to me directly, and I even sent a second email but it was completely ignored.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We would like to apologize for all the inconveniences this stay had caused for you. We strive our best to ensure each guest enjoys their stay. In the future however, please do not hesitate to contact the front desk as we are always willing to help improve your stay in any way possible. Unfortunately, since you had through a 3rd party company we have no authorization or way to adjust your bill. However, we would like to offer you a free night stay at any best western worldwide to make up for the inconveniences you experienced during your stay with us. Please email me your first/last name and a address so we can upload this free night to your best western account. You can access this account at bestwestern.com if you do not already have an account you can sign up free of charge with a few simple steps to access your free night stay. You may email your information to [email protected] We apologize again for all the issues and delayed responses as we have been having technical difficulties. Thank you for your understanding and patients. Sincerely, Jenna Dhanjal Customer Service Supervisor

"Go ANYWHERE else"

1
12/06/2018

The hotel staff was not friendly. The hallways had carpet missing and old with stains. The room had a mold smell and the a/c didn't work. There was hair on the floor and in the shower in the bathroom. I will never stay here again and I don't recommend anyone else does either.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have recently split into two properties that are both identified as Best Western. Our main building is the newly renovated Best Western Plus and our exterior entrance rooms are Best Western Magnuson.Third party companies assign your room type depending on the price range you have booked for.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider booking directly and staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Worst hotel ever"

1
09/06/2018

I have two dogs and travel with them all the time. I made my reservations 3 weeks ago and could only find this pet friendly hotel available due to the festival going on. I was charged 203.00 to stay in a crappy hotel. It stunk, the sheets were dirty and I was even afraid for my dogs to lay on the floor. I wasn't even there 2 minutes before I packed up and went up front demanding a refund. Never ever will I stay at a best western. If you have pets they put you in the dumpiest room and let me tell you, my pets are probably better than some of the people who stay there. Horrible experience. If I get charged, I will fight these charges to the end! Worst hotel ever. They shouldn't even get a one but I had to put something in order to leave this review. Beware!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We apologize you were not satisfied with your room. Our hotel is designed keeping in mind what is functional and convenient for our ALL of our guests with and without pets. To achieve this we have all our newly renovated rooms allergen and pet free to accommodate guest who have allergies or those who are allergic to animals. Our exterior rooms are our designated pet friendly rooms as there are conveniently located right next to the pet's potty area. As you are aware we did cancel your reservation free of charge despite our cancellation policy being a mandatory 24 hour cancellation period. We apologize again and hope you were able to find a hotel to accommodate you and your pets as this was a very busy and eventful weekend. Sincerely, Jenna Dhanjal Customer Service Supervisor

"Great place to stay"

5
19/05/2018

Best western in birch run,michiganl.I give them a 5 star.The room was very clean and updated.There was only 1 chair to sit in and no desk.Otherwise ,it was great.we had the room 109 right next to the pool,but we didn't use it.The breakfast was one of the best I have ever seen in a motel.sausage patties or links,potatoes,biscuits and gravy,hot cerealcold cereal,waffle maker,fruit.I would highly recommend this motel to anyone.the price for a queen bed we had for 4 nights was I believe$316.00 .not bad walk in shower no bathtub.Enjoy!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed your breakfast with us! We are excited to be completing with our renovations and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Nice little getaway."

4
15/05/2018

Overall our stay was pleasant. You have to walk past the bar/lounge area to ask the front desk for towels for the pool. The Breakfast was ok. The temperature of the food was warm at best. Wait staff in the lounge area were pleasant and accommodating. Our room was clean & cozy and the bed was comfortable.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for your review! We are so happy to hear our staff provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Great stay"

4
14/05/2018

Located right by the outlet mall and 6 miles from Frankenmuth covered everything my family required. The hot breakfast and the acceptance of pets helped in the decision making. I will definitely stay there again

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We can't wait to have you stay with us again! Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Back at Frankenmuth 2018"

5
08/05/2018

Great time and excellent food for breakfast. I loved the location as it was within 5 miles of downtown Frankenmuth but away from the crowds. So, also great location being right off of US 75 freeway made for a huge bonus for us.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear our location was convenient for your stay! Also, We are happy to hear you enjoyed your breakfast with us! We are excited to be completing with our renovations and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Motel/Hotel?"

3
04/05/2018

The main lobby is nice and what I would have expected. There was some remodeling happening so it wasn't quite as clean in the common areas as I was expecting. The other buildings, outside entrance rooms, gave the appearance of a cheap motel rather than a nice hotel. The room was clean, the bed comfortable, the staff friendly. It was more an appearance issue.

BWBRCustomercare, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have recently split into two properties that are both identified as Best Western. Our main building is the newly renovated Best Western Plus and our exterior entrance rooms are Best Western Magnuson. Unfortunately, when you book through a third party we are unable to edit any changes to your reservation. Third party companies assign your room type depending on the price range you have booked for.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Excellent one night stay"

5
27/04/2018

If you are on the road and need a clean, friendly, quiet place to stay with a decent breakfast served on real plates, all for a decent price, this is the place. I was shocked by how beautiful the lounge was. I was impressed by the staff. I left feeling sure I'd look for this place again the next time I needed to crash in Birch Run.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed your breakfast with us! We are excited to be completing with our renovations and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"A relaxing getaway "

3
27/04/2018

Second stay at this Best Western in Birch Run, Michigan. Stay was two years a part. I booked both times with them basically because the price of the room was the least expensive of all the hotels in the area. Check in was quick and easy. The public hotel areas inside and out appeared clean and nicely kept up/decorated. They had fresh, hot coffee available in the lobby with all the extra fancy syrups and creamers you could possibly want. There is a nice little elevator in the lobby that took us up and down from our room on the 2nd floor. There are only two floors I believe. It was difficult for my husband and I to walk up and down the stairs because we are both disabled. They offer a free breakfast, a nice touch, served from 7am to 10 am on the days we were there, there were scrambled eggs, potatoes, sausage patties and links, biscuits and gravy, assortment of cereal, yogurt, make it yourself waffles, assorted breads...You get your food and walk around the corner to the restaurant/bar area to be seated. If you wanted to take your food back to your room on a paper plate you could also do that. There was a friendly man who served the drinks, coffee, orange juice, milk...He also cleaned the plates off your table. He accepted tips but in no way did I feel obligated to give a tip. The king sized bed room I had was in the area that was being renovated, hallways smelled like paint or glue, they appeared to be laying carpet squares on the floor, it would have been nice to have known a head of time by the front desk or by the person who booked me into the system online that my room was going to be in that part of the building. The smell did not travel into other areas of the hotel or into my room. My room smelled nice, maybe they had sprayed it or had a scent coming from the air conditioning unit. I was later offered another room in a different area if I chose to move but I just decided to stay put because I was checking out the next morning anyway. My room had a mini fridge, a microwave, coffee pot/coffee...Also had a hair dryer and an iron. The closet didn't have a door but had a curtain you pull to open and close. Small bathroom had small bottles of shampoo, conditioner and soap...Nice deep tub if you like to soak. A fan in the bathroom was nice to clear the steam away...Water pressure and temperature was good. My room seemed cleaned, at a closer look later I noticed some spider/cob webs on the walls in a couple of spots, I accidentally knocked the tv remote off the nightstand and noticed old trash behind it. Other than that the room was fine, everything worked properly and the bed and pillows were so comfortable, I wish I could have taken them home with me. The room over looked the parking lot and entrance and was surprisingly quiet. The housekeeper gave me extra towels as requested. I had a minor issue with my room not being cleaned in a timely manner on the second night of our stay and an issue with a rude front desk employee but it was quickly resolved. I like to thank Tenesha another gal at the front desk who was very kind and helpful. A special thanks to an awesome Manager, Peter who was very nice, apologetic and professional who quickly corrected the issues and my concerns. The pool area was clean and naturally lit by sunlight from nice large windows, there was also a light switch that controlled the lights on the ceiling over the pool. The chairs and loungers/tables were in good condition, they looked new. The cement floor was imprinted with what seemed to be a tropical sea design, very cute and unique. The pool area was kept nice and warm. The pool was cool and refreshing, great on a hot day, it was also lit inside with different color lights that changed automatically. The hot tub had seven jets I believe, which was controlled by a dial on the wall that you turn. One of the jets were very strong and powerful while the others gave a gentle massage, it was clean, relaxing and hot. There is also a water fountain inside the pool area. The towels were kept conveniently at the front desk and seemed heated to me, nice and warm. The pool hours were 10 am to 10pm with an adult swim from 10 to 11pm. Outside of the pool are a few video games you can play. Also I liked the fact that there was a bathroom down the hall from the pool so you don't have to go back to your room to use the restroom. I believe there was a work out room but I didn't get the chance to see it. Possibly a laundry room and a meeting room and a room with computers but don't quote me on that as I did not utilize them. There was also a restaurant/bar which I didn't get to take advantage of either but the people I did see looked like they were enjoying themselves. They have room service which I didn't use either. There are a lot of places near by, fast food and grocery stores... Location is very good if you are visiting the shopping outlets or Frankenmuth. Seems like a nice safe area and the hotel is smoke free which is a plus to us but if you wanted to smoke you could do so by walking a little ways down away from the entrance. Over all we had a nice stay. Thanks so much!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed breakfast as well as our location! We are excited to be completing with our renovations and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Great relaxing weekend"

5
15/03/2018

We went to Frankenmuth for a relaxing weekend. This Hotel was reasonably priced and very relaxing. The staff was attentive and courteous. The room was clean and nicely decorated. The pizza in the lounge was excellent. We will be back.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Best Hotel in the area"

5
15/03/2018

We have stayed here annually for the past 6 or 7 years. We always enjoy our stay, so close to everything and just off the Hwy 75.it is right neat Birch Run and only 10 minutes from downtown Frankenmuth. Happy hour is always a favorite with very good food reasonably priced.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear we have provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Don't waste your money"

1
03/03/2018

Stayed In honeymoon suite, fireplace did not work, maintenance never showed up to fix it! Been waiting for a manager to return a call about complaint over a week! Paid 203 one night! Never again!! Obviously this place is not very professional if I wanted an average room for 100 that's what I would of stayed in, can't even return a phone call!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Good value, great breakfast, close to outlets"

4
21/02/2018

We stayed here for a long weekend shopping trip over the Canadian Family Day Weekend. The location is very convenient for the Outlet mall, as well as a Meijer nearby for essentials. We've stayed previously at the America's Best Value which is almost next door ... but decided to give the Magnuson/Best Western a try since it was less expensive. We didn't regret our decision whatsoever. The room was clean and had most amenities (no mini fridge, which would've been nice, but not a deal breaker). The breakfast was great - scrambled eggs, home fries, 2 kinds of meat, buscuits, waffle makers and then your typical continental stuff. They were quite busy and understaffed at times (waitress service to your table for coffee/juice) but nothing that would spoil your breakfast, in my opinion. Overall, it was a very comfortable stay and I've already booked again for another shopping trip over Easter weekend. Only 2 suggestions - mini fridges would be nice, and the heater in our room ran 24 hours, which made it a little dry and too warm at times - but I couldn't figure out how to turn it off.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear our staff provided you with excellent customer service. In the future should you have any requests or concrns please do not hesitate to contact the front desk and we will do whatever we can to ensure you have an enjoyable stay with us! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Supervisor

"Totally disappointed!"

1
20/02/2018

Maintenance issues terrible ( heater did not work properly (slept with outside door open thankfully we had a balcony room) continental breakfast was disappointing to say the least, and when problems were reported it was always someone else fault.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so sorry to hear you were not satisfied with your stay with us. We will be using your feedback to implement changes and improve guest service in the future! Thank you again so much for your review. I hope you consider giving us another chance to provide your with excellent customer service in the future. Sincerely, Jenna Dhanjal Customer Service Specialist

"Very Impressed"

5
15/02/2018

After reading the negative reviews I was a bit hesitant. However, I found the hotel to be excellent, clean, quiet rooms, very friendly staff and lots of nice amenities, including a bar/lounge, coffee 24 hrs in lobby, good WIFI signal and pet friendly. The hotel is located near a busy expressway but never heard highway noise in the room. I only have 3 minor criticisms. The TV stations - they only had a few cable stations (no ESPN in room - had to go to lounge) no MSNBC plus the local stations. Breakfast (which included a hot breakfast, egg, meat, potato) didn't start until 7 am which is a bit late compared to other hotels & we visited after about a 8 inch snowfall - the parking area was all plowed but they didn't push away any banks to make easy access to a walking area for the dog. It was necessary to climb the 2ft bank to walk.

"save your money!"

1
12/02/2018

Save your money stay anywhere esle ! rude front desk dirty rooms dirty towels etc... The Bc food eggs were cold dishes were dirty again rude people !!! they have people working there that look right out jail I stayed with grandkids never ever save your money go anywhere esle....

BWBRCustomercare, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Dear Guest, I would first like to apologize for all the issues you encountered during your recent stay here at our property, I am very concerned that you were not treated with the superior customer care that we strive to give each and every guest, That is very unacceptable and would like to have a chance to fix this recent stay if you are in the area again. Please feel free to contact myself or the owner here at the hotel so we can go over these issues in detail. My name is Heidi and I am the sales and operations manager here at the property, you may even ask to speak with the Owner Michele or the General Manager Peter Lorence

"Great comfort for a great price"

4
29/01/2018

Great location in the middle of everything. Always had good, hot, coffee in the lobby. The staff was super friendly and always had a smile. The lobby was very nice and welcoming. The room was clean and fresh!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for such a great review on your recent stay here at the Best Western in Birch Run. I am pleased to know that our staff here was very friendly and accommodating during your stay. We soon will be updating our coffee bar so when your in the area again make sure that you stop in and check us out.

"Highly recommend this hotel"

5
03/01/2018

The hotel is clean. The staff were extremely friendly and helpful. Great location between frankenmuth and Birch Run. We loved it. The Restaurant is nice just wished had more selections. Our waiter was very nice and made us a delicious drink of his recommendation. Overall this hotel is great and highly recommend it.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Once again - a great stay"

5
29/12/2017

Have stayed here many times and this hotel has become my go to place when visiting the Frankenmuth/Birch Run area. Great staff, excellent service, nicely appointed, and great price. It has been a spot on experience every single time.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"Poor customer service and dirty mattresses"

2
27/12/2017

This was my second stay here and I will never stay here again. Stayed Dec. 4th, 2017. Booked through Booking.com. At check in was practically reprimanded by woman on the desk that I should have used my Best Western Rewards to book. Before going to bed, checked mattresses like I always do. Mattress was stained badly with what looked like coffee or tea, crumbs of some kind all over and the mattress cover was disgraceful. I called the front desk and said we would like a room with clean beds. The woman on the night shift put us in a room across the hall from our original. I checked the beds again and this time there was a long dark hair and more crumbs under the bedspread. The woman on night shift told us the only other thing she could do was check us out. Which seemed out of line at 12 am when I have my 73 year old mom with me. I guess she was saying there weren't any clean beds in the whole hotel, or else she was saying she didn't want to bother with us. We asked for another bed spread to put over the beds to be more comfortable to sleep on and she said she didn't have any more bed spreads. She also tried to deny the beds were dirty until I pointed out the hair to her myself I called the manager and left a message. I have emailed with Meckel Reeves who said they would call me to discuss what happened, and they have not. This total lack of respect in the treatment of guests who would just like a clean bed to sleep on is atrocious. Never in 8 years staying with the Best Western Chain have I been so disappointed.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jenna Dhanjal Customer Care Supervisor Best Western of Birch Run/Frankenmuth

"BEWARE"

1
23/12/2017

Reviews on here made place sound ok to stay at. Once there I found out reviews were dead wrong and we left and checked in at another place. This place was dirty, front desk staff rude an bad characters and going on in the parking lot. Please BEWARE and stay away from this place.

BWBRCustomercare, Director of Sales at Best Western of Birch Run/Frankenmuth, responded to this review
Dear Guest, I would like to apologize for the experience that you had when arriving to our property. However I would like to know more about the issues that occurred. We here at the Best Western strive to give each guest superior customer care. And for you not to receive that is very concerning. We are in our final stages of renovations here at the property, so I do hope that didn't play a part in your decision of leaving the property. You can contact me here at the hotel and we can discuss this matter in further detail. Heidi Smith 989-624-9395 Group Sales

"AWESOME STAY"

5
19/12/2017

Best Manager Reception Ever! Free drinks from 5-7p with a food purchase. The food is delicious! Best Pizza Ever! Not only that the staff is great! The manager is Awesome. The hotel is modern, rooms are beautiful and the bed is so comfortable! My favorite hotel in Birch Run or Frankenmuth!

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"be careful of cancellation policy"

3
14/12/2017

Hotel is fine to stay in. Staffs on site do everything to make your stay pleasant. However, be careful of cancellation policy. Inspite of what I was told by staff during booking and was written in my confirmation, the hotel refused to allow me to cancel my second day eventhough I called a few days ahead to modify my reservation, well ahead of the 24 h written in my confirmation email.

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Disappointed. "

1
11/12/2017

Was at this motel Dec 8th-10th. Our room was very dirty. I did not let my bare feet touch the floor. It was simply bad. I did ask for a different room but was told that they were fully booked. I would have switched to a different hotel but was there for a sport competition and needed to be with the group as we came in on a chartered bus. I was not comfortable here. I became extremely worried when one friend got bitten in their bed. You need to see this place in person to understand all the reviews as pictures don't capture it. I was relieved when we left to go home.

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Stayed here before, 2nd stay was very disappointing"

2
11/12/2017

The first time I stayed here (2 years ago) we had an amazing stay. All amenities were great, staff was very friendly. This second visit the chlorine in the pool was ridiculously strong (my 4 year old broke out in hives from it), the lobby floor was half carpeted, the man working the front desk the night we arrived was not helpful, when we asked for pool towels we were told the "laundry girl" didn't show up to work that day so there were no clean towels??? Any good manager would have given us something?

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Best Western Birch Run"

1
11/12/2017

Terrible hotel manager Peter had nothing but excuses for odor in my room. Talked about hotel guests to other guests. Was very defensive. Never will I stay at this hotel again. Brutal. Grease smell in my room from kitchen was awful. The smell was detected immediately upon entering. Reported it to front desk who said kitchen staff needed to turn on exhaust hoods. Hotel manager took no responsibility for the odor. It was awful.

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be giving you a call today. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Excellent"

5
09/12/2017

Friendly staff, very attentive at all times Our toilet was broke and we told staff, they came right away to repair, they couldn't repair and did offer us another room, we did decline because it was our last night and didn't want to repack , but they were very attentive and friendly

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Friendly & Outstanding Service Convenient to Outlets"

5
09/12/2017

I have been staying at Birch Run Best Western for the past few years for our annual chick trip for Christmas shopping at the Birch Run Outlets. We love the people who work at this hotel. Everyone is so friendly, helpful and accommodating. From the front desk, restaurant, bar and breakfast staff, we were treated to top notch service. The breakfast with make your own waffle bar and turkey sausage were absolutely delicious. When I took the last cup for waffles, the friendly attendant asked if I would like more, even though breakfast time was nearly over. The fireside lounge, with namesake fireplace and friendly staff at the bar and restaurant were especially welcoming after a long cold day of shopping until we dropped. The front desk handled our checkout flawlessly. Parking was convenient and nearly right outside our door to the courtyard.I look forward to staying at this Best Western every December. Thank you so much for making our stay so enjoyable and comforting.

BWBRCustomercare, Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"BestWestern Birch Run"

5
07/12/2017

LOCATION - LOCATION- LOCATION right in the middle of lots of shopping. Great place to go for the Christmas holidays. Hotel is renovating. Our room was wonderful with a new mattress. love love love this property. We go back every December for Christmas shopping around the area. Frankenmuth is a few miles away. a Stop at Bronners is a must

"To see Frankenmuth Lights"

5
06/12/2017

My hubby and I have been going to Frankenmuth for many years to see the lighting of the town, go to Bronners, the biggest Christmas store! We always stay stay at theBest Western in Birch Run. Great service, rooms are great, lobby so cozy, restaurant great food. Need more staff at restaurant. Beverages be more accessible in the mornings, not behind the bar. Renovations make it even better!

"Weekend Getaway"

1
05/12/2017

My boyfriend and I stayed with Best Western for the first and probably the last time. The service wasn't great but wasn't terrible either. We had a few problems with the cleanliness of our stay, which makes us never want to stay with them again. For dinner we went to the bar downstairs where were served our food. My food had hair in it which obviously is very gross. When we went back to our room we were overall impressed until we noticed again more hair on the shower wall that didn't belong to either of us. The carpets in the hallway looked like they hadn't been vacuumed in a long time and the hot tub had sand all over the bottom of it. We were impressed with the overall room and the staff was average, but the cleanliness of the hotel has to be one of the top things in our opinion to come stay again.

BWBRCustomercare, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Great Place!"

4
27/11/2017

Best Western Of Birch Run Is A Great Hotel / Motel. The Only Down Side Is That Most Of The Outside Rooms Don't Have Microwaves. Other Than That Great Comfortable Beds, Mini Fridge, Bathroom With Shower, Shampoo / Conditioner, And Great TV.

BWBRCustomercare, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Great value for the price!"

4
27/11/2017

Had a nice stay here for 1 night. The room was comfortable and quiet. The staff were very friendly and helpful. Everything was clean. Pool and spa were nice and the breakfast was what one would expect for the price. Complimentary drinks at the bar the evening of arrival were a nice touch too!

BWBRCustomercare, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Under renovations"

3
22/11/2017

This hotel is in a great location if you are shopping at the Premium Outlet Birch Run or going to Frankenmuth. The staff are especially welcoming and helpful. Our room was comfortable and very clean. The hallways and restaurant area are being redone. We didn't use the pool. Breakfasts are average, but free. This place is quite reasonable in price. We will return. It is far better than the last time we stayed there.

BWBRCustomercare, Customer Care Specialist at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Love this place!"

5
20/11/2017

Heidi Tyler Robert and Makel are so nice and caring made our stay so enjoyable Greg and Kim at the lounge was very nice this is our go to place and look forward to our next visit very soon great shopping location

BWBRCustomercare, font desk at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Under construction"

3
15/11/2017

The room we stayed in was one of the newer rooms so not issues. The only issue is the mould smell in the hallways, bar and reception area. This is bad. We couldn't stay in the bar long since I couldn't breath. Once the construction is over, hopefully the mould smell will be gone.

BWBRCustomercare, Customer Care Specialist at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Best place to stay"

5
13/11/2017

Even during renovations, hotel is clean and welcoming. Staff are personable and professional. Excellent service and large portioned flavourful food at the fireside lounge. A great get-a-way that you don't want to leave.

BWBRCustomercare, Customer Service Specialist at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Meckel Reeves Customer Service Specialist

"Filthy room"

1
13/11/2017

Walls looked horrible and this room was supposed to have been recently renovated. Very small and very dirty. Staff unresponsive to my telling them floors were dirty. Still not cleaned after next day. Had to request extra towels both days. Not happy.

BWBRCustomercare, front desk at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (989) 624-9395 ext. 194. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Fun Time Had By All"

5
13/11/2017

Love this location! The staff was amazing and had so much fun interacting with them. The motel is under renovation but that did not stop us from enjoying the whole experience! Rooms looked great and the beds were comfortable! Good food at breakfast and ate both nights at the pub! Loved it and will recommend this one as being the one to stay at while in Birchrun!

BWBRCustomercare, fornt desk at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meckel Reeves Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Great place"

5
12/11/2017

It is easy to get into and out of, close to shopping and great places to eat. It his a lounge to unwind in after a busy day. We had a large clean room, nice bathroom. The staff were very nice and helpful. The Hotel is under a huge make over right now, but it will be awesome when it is complete. We will stay there again for sure.

"Very nice place to stay"

5
09/11/2017

Very nice staff, clean rooms, good breakfast, and good price!! This hotel is very close to shopping at Birch Run. It is very clean and the rooms are very nice. They are remodeling this hotel and I'm sure when its done it will be wonderful. The staff are very helpful at breakfast we had a young lady whom helped us with you drinks. it was really nice. I will be back!!

"Good sleep but the rest of the stay lacked comfort."

2
31/10/2017

The website said “newly renovated” but it was actually being renovated and I wouldn't have book this location if I knew. When I brought this fact up with the gentleman at the front desk he was argumentative and a bit hostile/defensive.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire staff I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are so sorry to hear our staff did not relay this information with kindness, we will be assessing the issue! Thank you so much for your feedback we will be using your comments to implement changes! Sincerely, Jenna Dhanjal Customer Service Specialist

"Nice and convenient for short stay"

4
29/10/2017

The staff are exceptionally attentive to guests and special requests. Fireside lounge and food very nice. Bed comfortable. Check in and check out efficient. Breakfast buffet well done Hotel Is currently undergoing upgrades and renovations, can't wait to see it complete.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Staff is awesome"

1
26/10/2017

The night I stayed the power was going out due to an earlier incident in the area where a pole was struck. The staff went above and beyond of what would be expected they let everybody know what was going on and the projected timeline and they rushed my dinner order so it could be done before the power was turned off. They even provided flashlights and offered to help you to your room in the dark. Job well done in training these people.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Would book here again"

5
22/10/2017

King bed and pillows were soft, and comfortable. Room was very clean as was shower and bathroom. All employees were very friendly and went out of their way. The bartender/waitress was extremely nice and even made my daughter a sundae even though it wasn't on their menu unless u bought a kids meal. I was glad to pay the $2 for the sundae because my daughter really enjoyed it. Breakfast bar was amazing. Short drive to Frankenmuth from here, only had to take 2 roads. Only thing we disliked was the temperature of the indoor pool water-freezing and could not stay in for very long. Jacuzzi was great.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Overall Stay"

5
22/10/2017

Very professional staff. The hotel was in the process of remodeling, but even with all that was going on the hotel was functioning. Our room was very nice, clean, & comfortable. The ladies who attended to us at breakfast were very personable & kept the coffee coming!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Ok but not great"

3
16/10/2017

i felt the rooks weren't the best for price. We were apart of a wedding party group and received discounted pricing wouldn't of been please if had to pay more for what rooms were like. Felt they were average and didn't have all the communities could of had for price. Staff was very nice but would probably not go out of my way to stay again for price.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our weekend rates are higher than our weekday rates. This being said, on weekends when there are events taking place in the area, we stay below our competitors pricing in hopes to offer the most efficient choice for our guests. We are ongoing with renovations as stated on our website. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist

"good location"

1
16/10/2017

the place is nothing like advertised, would NEVER go back very noisy got no sleep, really needs some renovating done for sure breakfast was disgusting, eggs from a carton? 2 doors down from us there was a big fight going on thought someone was going to be killed person at desk didnt hear a thing it was room at top of the stairs

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. We do use all local ingredients in our breakfast. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we will do everything possible to fix any issues or inconveniences you may have. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist

"Good night sleep."

4
13/10/2017

Found the staff to be friendly and helpful. Rooms were clean and modern. Hotel is under renovations but this did not significantly impact the guest experience. Hotel is central to shopping malls, service stations, restaurants and tourist attractions.. Has small indoor pool and hot tub.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"hotel stay"

2
13/10/2017

Overall stay only fair, many issues as they are remodeling walls of the rooms thin,, could hear neighbors. breakfast bar could have been run better pool was ice cold . Some staff members did go out of the way to help me although I did not bring up too many of the issues

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire staff I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Thank you so much for your feedback we will be using your comments to implement changes! Sincerely, Jenna Dhanjal

"Pleasantly surprised"

4
09/10/2017

We picked this hotel since we are rewards members and we weren't sorry. We had one of the newer rooms the first night and it was lovely. For the 2nd and 3rd night we moved just down the hall to a room facing the courtyard. Again, lovely room with a door leading outside to a little patio with table and chairs. The staff here went above and beyond for anything we wanted. A special shout out to Mechel who made our stay so enjoyable. She helped make a smooth transition from room to room. The only reason we had to move was because we only had enough reward points for one night. The staff in the lounge were always very friendly. We ate our dinner there every night and the food was very good and not pricey. The blt sandwiches were the best I'd ever had, the fresh made pizza was delicious and my husband thoroughly enjoyed the meatloaf. The chef himself came out to check on us to make sure we were enjoying our dinner! Even though they are currently undergoing renovations, we weren't inconvenienced at all Michelle (the owner) came and sat with us to explain some of the reno's and even showed us the samples for the new tile floors, the carpet and paint colours. All in all we had a great time and our looking forward to returning to see the finished product.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Best Western Birch Run"

5
08/10/2017

Always enjoy our stay here. Requested a certain room & the hotel owner Michelle made that happen. Also enjoyed the happy hour, the nice hot breakfast & relaxing in the fireside lounge after dinner. We wouldn't bother staying anywhere else...

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! Our team is excited to announce renovations will be complete very soon! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Don't Bother"

1
05/10/2017

Don't waste your time and money here. Stay at a different hotel. Wi-Fi doesnt work more than half the time. Had to switch rooms because one of the beds was completely broken yet they said they were brand new beds. The breakfast was nothing I'd feed to my dog (rock hard biscuits. Gravy was WAY over salted, eggs so overly seasons with what I assume was dry parsley they were almost completely green and unedible. And last but not least 2 different staff members talked down to us like we were beneath them.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jenna Dhanjal

"Great Weekend !"

5
03/10/2017

Just got home from a stay I Frankenmuth...really liked this hotel. Fast, friendly check-in (Thank you Mykala) Spacious room, very clean, friendly staff...Only "ding" I could give this is for the miniscule bathroom....really like an airplane loo....and I sure wish they had some safety strips or grab bars I the tub....but .other than that..we enjoyed our stay Breakfast was awesome..eggs, ham, sausage, biscuits and gravy.....very tasty and plentiful...lots of choices and all very good... I think this is the only hotel we have ever stayed at that had a back door on the room...nice seating area with chairs to enjoy the beautiful Fall weather....very peaceful....and nicely maintained... Other than hearing the people across the hall getting into their room, we never heard another sound all night.....

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Hotel or motel ?"

3
29/09/2017

This best western have two sections; a motel and a hotel section. Staff was very friendly. Pool was fine. Breakfast was more than usual. The railings at the stairs were very odd / dangerous because you could not keep your hand around the railing due to knobs and mountings. Access to some rooms were a bit like a maze. Wouldnt want to find your way if a fire broke out.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! We are so happy to hear our staff provided you with excellent customer service! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! Our main building is the newly renovated Best Western Plus. The exterior rooms will be called Magnuson which is a brand by Best Western which is more economy efficient as well as offering some pet friendly rooms. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Mediocre in every way"

2
25/09/2017

This toad of a premises is trying to become a Prince Charming with a quick coat of paint but none of the magic. Staff across as being bored silly with their jobs. The deluxe rooms are noisy with thumping above, along the corridor and especially from the breakfast area right beside these rooms. So many things in the room were not working or shoddily finished. Guests in rooms on both sides were complaining loudly about their air conditioning not working, especially when temperatures were in the high 80s. Breakfast was a gross experience having to ask for milk for cereal or mugs for coffee and then asking for coffee or whatever. Several machines were not working properly and supplies of many things had run out by 7.45am. Very poor quality for a motel trying to call itself a Best Western Plus.

BWBRCustomercare, General Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Peter Lorence General Manager Best Western of Birch Run/Frankenmuth

"Paper Thin Walls"

3
23/09/2017

The building itself has been there for many years and used as various hotel sites. The rooms have been recently upgraded however the noise level between rooms is high. Breakfast included in price was poorly organized in layout. No fresh fruit available, just high starch items. Will not stay here again.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. . In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Service Specialist

"Value for money"

4
21/09/2017

We enjoyed the variety of breakfast options and appreciated the two drinks for free during happy hour in the bar. The bed was very comfortable, we had a good wifi, a coffeemaker and fridge in the room. The location is perfect, Close to the outlet and to the Interstate .No complains.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Only OK"

3
20/09/2017

There was nothing indicating that they are currently under renovation and that would have been nice to know ahead of time considering my allergies. It is right at Birch Run so very convenient for shopping and about a 5minute drive to Bronner's and 10 minutes from Frankenmuth. Breakfast included however it was a very disorganized set up as there were 3 areas to go to to get drinks and food...I am sure this was due to the renovations happening. I would most likely stay somewhere else on our next trip.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist

"Bed bugs and dirty beds"

2
18/09/2017

Upon arriving at the hotel we were given a room in one of the outbuildings. We went and looked at our room and found that our room was dirty and when we took back the covers on the bed we found bed bugs. It also appears that the mattress was stains and very dirty and the Sheets Were grimey. When we discovered this when you return to the front desk and told the night manager Robert what we had discovered. Robert was very accommodating and got us a new room in the hotel portion of this establishment. The outbuildings are considered the motel or temporary one night lodging, the main part of this establishment is considered the hotel or the rooms where people are going to be staying longer. Our new room was very nice we were told that we were one of the first guests to stay there. Robert also made up for part of the experience by comping our room. Traveler beware do not stay in the outbuildings if you plan to stay at this hotel.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Don't wast your money"

1
18/09/2017

This hotel had no Advils or Aleve in their store but had two rows of birthday candles. What priorities!!!! When I pointed that out to the staff working on duty at the front desk there was no reaction at all whatsoever.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our employees at the front desk are more than happy to assist in any way possible to make your stay comfortable. On sold out weekends we try our best to stay stocked with supplies. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jenna Dhanjal Customer Care Specialist

"In middle of renovation; lack of signage"

3
18/09/2017

Decent hotel but they appeared to be renovating the hotel. The room we had smelled of old cigarette smoke. Some hallways had old dirty carpet, and some had new carpet. No signs on the building to direct you were to go to check in, or where the front desk was.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist

"Best Western Birch Run seems to be getting worse every year"

2
11/09/2017

The room tub looked very old and out dated and the faucet making a loud screeching noise the whole time i showered. The bed sheets smelled funny and the bed was completely worn out. The tv had barely any channels and the tv kept cutting out signal and was fuzzy. I travel alot for business and have stayed there before but seems like the place is getting worse every time i go back so i will not be staying there next year in september. I even took my child swimming and the hot tub wasnt even working correctly no bubbles or jets and looked very dirty and the chlorine was super high and strong was burning my eyes in there and the pool was so cold my son didnt even want to swim in the pool also was very dirty and dark. The whole hotel looked like the rennovations werent finished was missing stuff everywhere modlings lights ceiling tiles etc. and things were laying everywhere looked the same way when i stayed last year. So not much improvement sense i stayed there last year. Not to mention my experence checking in wasnt great at all booked the same room i booked last year for frankenmuth autofest i stayed in last year when i got there they told me the room wasnt available anymore when i sent them a form a year ago and they said it will save that room for me and everything. Got into a argurment with the man at corner in a suit and hat not sure if he was manager or not but at that point i was going to leave except there was no more rooms anywhere that weekend or i would have. So he ended up putting us on the second floor cause apparently he gave that room to someone else. I WILL NOT TO BE BACK NEXT YEAR

"Very Clean"

5
10/09/2017

We recently stayed for an antique car show being held close by and really enjoyed the hot complimentary breakfast offered. The hotel was undergoing some renovations but still was neat and clean with really helpful staff.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"dinner at fireside lounge"

4
07/09/2017

The hotel and employees are wonderful, especially Tyler, chef at fireside lounge. My husband hat the chicken fried steak and loved it. He doesn't eat much so saved the rest to take home. The next day we went there again and after perusing the menu he decided he wanted the steak again. Tyler was so accommodating. He said he would warm the previous days steak for my husband and make him a new one which we could take home. That was perfect. Thanks Tyler.I Had the chicken ceasar wrap. Delish!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Nice, Clean Hotel"

4
06/09/2017

Other than the outside noise, we would highly recommend this hotel. The staff and the accommodations were great. The beds were pretty comfortable and the rooms were clean and tidy. The pool room was very warm and humid but the pool was nice and cool and the hot tub very comfortable. The staff went above and beyond.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Comfortable and spacious, Breakfast was strange."

4
04/09/2017

Here for one night stay, Receptionist yawning at check in. The room was spacious and comfortable. The breakfast was strange for me, specifically, biscuits and gravy. In Scotland that would be a scone and chicken soup and never combined and never for breakfast. Nothing wrong with it, just strange. Not much for eating late round about, fortunately the Subway was open late.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire staff I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Thank you so much for your feedback we will be using your comments to implement changes! Sincerely, Jenna Dhanjal Customer Service Specialist

"Wedding"

1
04/09/2017

I was here for a wedding and the room had 5 spiders in it. We got one towel on the second day. I think the most annoying thing was we got locked out of our room every time so we had to go to ththe desk to reset them. I would never stay again

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire staff I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Thank you so much for your feedback we will be using your comments to implement changes! Sincerely, Jenna Dhanjal Customer Service Specialist

"A mixed bag but improving"

3
02/09/2017

This hotel has been under renovation for over a year. The exterior is done and looks good. Parts of the interior are still being worked on and in some instances it is kind of hard to tell what has been done and whether others are going to be done or will stay as is. Our room was small but adequate for two. The bed was comfortable with nice bedding. The easy chair was new but the ottoman and dresser were probably carry-overs. The door to the bathroom was either mis-hung or warped because it didn't close. The breakfast is improved with a wide selection of hot items but a skimpy selection of bread items. There was white and wheat bread, English muffins and biscuits if you look by the very good sausage gravy; no sweet rolls, donuts or bagels for those wanting just a light breakfast. Missing also was peanut butter for the kids, sugar free syrup for the very good waffles and cream cheese for the missing bagels.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Service Specialist

"Great value good location"

5
29/08/2017

If it's shopping you like or just a round of golf this hotel is close to it all. Good value and so close to everything. Shopping golf the interstate it's all right there. New renovation makes it very comfortable. Highly recommended

"Friendly Staff"

5
26/08/2017

The Staff was Great The Room was clean and the Bed was Comfortable. The Lounge/ Restaurant was very Nice and the Food was Great there is no need to find a place to eat if you stay here. Was a quite and friendly place to stay and would stay here again if in the area.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Pink palace"

5
25/08/2017

Beautiful hotel and staff was extremely helpful. Rooms were clean, large. Staff very friendly. Grounds were pristine. No road noise. Restaurant had good quality food. Easy to find. Road leading to hotel was choppy but not the hotels fault.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Good place to stay"

5
22/08/2017

I have stayed at this hotel a few times. The people are always friendly and the rooms are always clean. The breakfast is a very nice hot breakfast and they do a very good job with it. I would recommend this place to anyone traveling through or in town for the weekend at the outlets .

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed your breakfast with us! We are excited to be completing with our renovations by next season and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"Best Value for the Cost"

4
21/08/2017

I stayed in one of the tower suites and it had been recently updated and was very nice. The staff is very nice and helpful. The free breakfast is convenient and the selections are great but can use a better cook. The manager Peter has some promising ideas for improving the look and service of the hotel. Keep up the good work.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Pleasant hotel"

4
19/08/2017

Nice hotel, good location. Staff was very friendly and accommodating. Nice and clean, very comfortable bed. Close to Birch Run outlet mall and Members. Restaurant was nice, free drink coupon for the bar was a pleasant surprise.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear our location was convenient for you during your time in Birch Run and Frankenmuth. We are excited to announce renovations will be complete by next season. We look forward to having you come stay with us again soon! Thank you so much for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"HOLIDAY EXPERIENCE"

5
18/08/2017

Great hotel. Wonderful hot breakfast. Staff was friendly. Breakfast staff was very helpful; Quiet rooms - we didn't hear any noise from other guests. Pool is small but good. Near shopping outlet and not far from Frankenmuth.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Excellent Stay"

5
11/08/2017

great place to stay if you plan on shopping at burch run . Bestwestern isgreat, I only book BW when I need to stay somewhere. We booked our second night at the best western in port huron. We shopped our second day in port huron.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your stay with us! We appreciate your feedback and can't wait to have you stay with us again soon! Thank you again for your review! Sinerely, Jenna Dhanjal Customer Service Speciliast

"A Work in Progrss"

3
11/08/2017

Approaching this hotel from the highway may give you pause. The location looks a little sketchy. Then finding the entrance was difficult, no Office Sign or Lobby entrance sign. The lobby is beautiful and the rooms were decorated in nice earth tones and greens. The carpets could use a cleaning in the rooms and the hallways. We were in the main building, so it must get a lot of wear and tear, even being so new. I dropped something on the floor and used a towel to wipe it up and the towel area was black.....so, the need for cleaning. When we arrived my husband wanted to eat, there is a restaurant in the lobby, wo we sat down and waited and waited and waited. Finally the front desk staff told them were had been waiting and was finally approached. My husband ordered a burger and again we waited. It came, supposed the be Medium Well. It was pretty much raw in the middle. Sent it back and just went to the room. Staff made apologies and wanted to make it right, but we were tired and tired of waiting. And, I will say we were patient, because there were several groups in the bar area. This is why I say A Work In Progress, this hotel has a lot of potential, but is having some issues.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire team I would like to aplolgize for not exceeding your expectations. We appreciate your feedback and will be using your comments to implement changes! We will complete with our renovations by the end of next season. Thank you again for all your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"BW comes thru always"

5
10/08/2017

Janna was awesome. She took care of our needs with a late check in. The grounds were beautiful. Sitting on the balconies were calming. The history wall of the hotel was very interesting. The paint colors chosen for redecorating of the rooms was calming. The bed mattress was firm and comfortable.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your stay with us! We appreciate your feedback and can't wait to have you stay with us again soon! Thank you again for your review! Sinerely, Jenna Dhanjal Customer Service Speciliast

"IN MIDDLE OF REMODAL"

4
09/08/2017

Although they are remodeling, our room was completed. Very nice upgrade and our room was spacious. Drawback was a dirty entry and bathroom floor. It looked as though it had not been cleaned after the remodal. Breakfast had a wide selection to choose from. All in all, I would stay there again after the remodal is complete.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so sorry to hear our remodel has inconvenienced your stay! We appreciate your feedback and can't wait to have you stay with us again soon! We are happy to announce renovations will be complete by the end of next season! Thank you again for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"Nice hotel with great location"

5
09/08/2017

The hotel is located directly off the highway, 10 minutes from Frankenmuth. Very nice condition, although parts are still undergoing renovations. Great staff especially in the breakfast/dining areas. Directly across the street from a huge outlet mall. Price was reasonable compared to local hotels.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear our location was convenient for you during your time in Birch Run and Frankenmuth. We are excited to announce renovations will be complete by next season. We look forward to having you come stay with us again soon! Thank you so much for your feedback! Sincerely, Jenna Dhanjal Customer Care Specialist

"If you love outlet malls, stay here!"

4
08/08/2017

This facility is very close to the Birch Run Premium Outlet Mall which is reason enough to stay here! The rooms were clean and comfortable and the staff was very pleasant. The free breakfast was good but I would love to see them add fresh fruit. Nevertheless, I'd happily stay here again!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear that our location was convenient for you! Also, we are delighted to hear our staff provided you with excellent customer care! We are set to complete renovations by the end of next season and look forward to having you stay with us again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"Out with the old in with the new.."

5
08/08/2017

Although the outside shows that it is not a brand new Hotel, the work that they are doing on the inside looks wonderful. You would be hard pressed to beat the hospitality of the front desk. The Fireside Grill and seating area was great as we enjoyed a cocktail and watched a Tiger baseball game. ( no they did not win but after all this isn't fictional story) The rooms were clean and well kept. I will be staying here again soon. Nice job to Heidi and Peter for truly adding to our experience!!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to by completed by next season! We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist

"Our stay July 30 to Aug 1st"

5
03/08/2017

We booked in July 30th, Robert was on duty. He was very helpful with the booking, showed us our room before we agreed to it. Room was recently renovated, on the ground floor in the mail bldg. as requested. We enjoyed the happy hour with the free drinks then had a good dinner there. The breakfasts included were great and what we expected. All the staff we dealt with were very helpful during our stay. Long story short, we cannot understand why there are any negative reviews about this location. Carm & Florence from Ontario

"Great place to stay"

4
03/08/2017

Nice hotel and excellent location for visiting Birch Run and Frankenmuth. The location is at the Outlet malls in Frankenmuth, conveniently located at that I-75 exit. Frankenmuth is only about a five minute drive.

"."

2
01/08/2017

It's nice stuff they are very friendly clean room they only think we didn't like was the breakfast the food was old and they didn't have only couple of think I will never go to that one. I try the one in sterling height was completely different

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! We are sorry to hear you did not enjoy your breakfast with us. We are excited to be completing with our renovations by next season and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"Birch run"

4
01/08/2017

A nice hotel , great location! Lots of shopping near by. Service was good nice breakfast friendly staff . Very close to Frankenmuth .our air conditioner didn't shut off so it was noisy but other than that we enjoyed our stay !

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed your breakfast with us! We are excited to be completing with our renovations by next season and can't wait to have you back again soon! We appreciate your feedback and will use your comments to implement changes in our facility. Thank you again for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"Very friendly staff"

4
01/08/2017

Room was more spacious than expected. Very informative and friendly at checkin. Gave us a free drink ticket each upon arrival.Room average to good. Bit of an odd breakfast setup where you are served instead of getting yourself. This may have been to keep it organized as 4 hs football teams were there.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you were provided with excellent customer service! Also, We are happy to hear you enjoyed your free drink on us for being apart of the Best Western rewards program! We are excited to be completing with our renovations by next season and can't wait to have you back again soon! Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"Nice!!!"

4
27/07/2017

They are renovating the hotel even as we stay here and it looks really cool. The room is spacious and very clean. I love the newly redone sitting area with the fireplace. A full breakfast rounds out this economic stay.

"Not really a fan"

3
25/07/2017

We love staying at BW but this one was a little outdated. Our fridge was in the middle of the floor because only a few outlets worked. Beds were old and springy. Apparently they had a large group there for girls softball tournament and they were out side our window playing games in the yard drinking and playing music until late. The worst thing is the entrance and the exit from the hotel. Very dangerous as it is on an incline and the main road which is pretty busy. The breakfast was okay Staff was good

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so sorry to hear you did not enjoy your stay with us! We are ongoing with renovations as stated on our website and apologize for any inconveniences this may have caused during your stay. Renovations are set to be complete by next season. In the future if you should experience any disturbances from other guest please do not hesitate to contact the front desk and we will be happy to resolve the issue immediately. I would like to apologize again and I hope you give us another chance to provide excellent customer care! Thank you so much for your feedback! sincerely, Jenna Dhanjal Customer Service Specialist

"Could be great hotel"

3
23/07/2017

This hotel is partially remodeled. Our room was small but clean with nice beds. Wifi worked great. One problem we had was lack of towels-there were only 3 towels for 5 people. We asked for more but staff said there were none. The pool area was small and the water looked dirty. Many kids swimming and being very wild. Breakfast was good but not enough options. We prefer helping ourselves to being served. Staff were all very nice.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately on sold out nights towels are in high demand due to guest capacity. We apologize for any inconveniences. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"nice stay"

4
21/07/2017

The place was a great value for the money. Internet could use an upgrade hard to stream videos and skype. The breakfast served was top notch and cooked perfectly. Although the appearance was a little dated the quality and updated amenities in the room were nice. After looking at the reviews I was skeptical about staying since the wife was tagging along . She tends to be a neat freak but even she was completely satisfied with the experience..

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are ongoing with renovations and are excited to be complete by next season! We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Awesome!"

5
18/07/2017

We have stayed at this hotel multiple times over the last 5 years or so. The staff is always friendly and the rooms are always clean! The rates are not overwhelming! I wish I used the free drink tickets, but didn't pay attention when they said it had to be used between specific times!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Just ok stay"

3
14/07/2017

King-size bed was comfortable and liked the shower stall without a tub. Much easier to get in and out. Drawback was the humidity in the room in spite of the AC being on. Carpet and tile floors were damp and even the clothes we brought became damp during our stay there, which was 2 nights. Didn't think the cost was in line with the quality. Also didn't care for the way breakfast was served, which involved staff filling your plate from behind a counter. We prefer helping ourselves.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Mini Vacation"

5
12/07/2017

Was very please with everything at the Hotel. Room was comfortable, food was good and the staff was very friendly. Amy in the lounge was extremely pleasant and fun to be around. Most definitely will stay here again when in the area.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Could be better"

3
11/07/2017

This is a nice hotel but they cheap out on some things. only 26 channels on cable TV, no premium channels. No microwave in room. Staff is nice and professional. This nice of a hotel should be treated as such and should be run for the comfort and convenience of the customer not the hotel. I was very irritated when the option of a 1:00 checkout was revoked without prior notice.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website and apologize for any inconveniences or confusion these renovations may have caused during your stay. Our check out time is 11 A.M. daily to assure we have enough time to prepare for incoming guests. Our policy does state we do not allow any late check outs on the weekend. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for you review! Sincerely, Jenna Dhanjal

"Great value and outstanding service"

5
09/07/2017

It is evident that management has a strong emphasis on service as every single staff member we encountered gave 100% warm and helpful service. From the front desk reception to the wait staff who offered to fill our water bottles with ice and fresh water for our trip, it was all 100% focus on quality service. The price was very good and the room well appointed. The free drink for the bar was an added value! We will definitely stay here again!

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. We are so happy to hear our staff provided you with excellent customer care! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Spur of the moment"

5
09/07/2017

It was a last minute trip that worked out to be one of the best days we had a long time everything was superbwe do this again in a heartbeat plan on doing this again in the very near future town was beautiful

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. We are so happy to hear our staff provided you with excellent customer care! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Tiny rooms with uncomfortable beds"

2
06/07/2017

The rooms are very small. We booked a two double bed room for four people and it did not work well. The beds take up most of the floor space and there is little room to move. The beds we're terrible. I woke up sore all over due to the lack of support, and the groaning and creaking of springs made every trip in or out of bed a loud and disruptive event.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are sorry to hear you were not satisfied with the room type you had booked. We would like to apologize for any inconveniences. Upon booking in the future feel free to contact us directly to ensure we accommodate for your specific needs. We are ongoing with renovations as stated on our website, we are excited to announce the completion of construction by next season! Thank you so much for your feedback, I hope you give us another chance to supply excellent customer care! Sincerely, Jenna Dhanjal Customer Service Specialist

"Fleas/ transgender"

1
03/07/2017

The room we had had fleas in it I reported it to the Transgender person at front desk it said (oh well )very poor service , The fact I have to explain to my daughter what a transgender person is is ridiculous on a family vacation. Fleas are fleas I wasn't so mad about that as it was about the treatment when I reported it and the way the transgender person handled

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Best Best Western Stay Ever!!!"

5
02/07/2017

Robert front desk= Phenomenal!!! Great caring and friendly staff made this stay one of the best! Bar tender lady was also super friendly, happy, and caring. I forgot her name though, but ask Robert he knows. I stayed night of June 30th to July 1st 2017!! AMAZING LOCATION AND STAY

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. We are so happy to hear our staff provided you with excellent customer care! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Enjoyable Stay"

4
02/07/2017

Really enjoyed the stay. Wanted to be close to Frankenmuth and was very satisfied with the location of the Birch Run Best Western. Was a little disappointed that the tv channel selection in the room was limited.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Good location"

3
29/06/2017

Be prepared for cold food and poorly dressed staff. The hotel is undergoing renovations but no workers could be seen in the 4 days I was at this hotel. The office entrance is poorly marked. I had to complain about the duvet cover to get it changed as it had a cigarette burn hole in it.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so sorry to hear how dissatisfied you were with your stay. As you noticed renovations are in progress as stated on our website. We apologize for the inconveniences. We will be complete with all renovation by next season. Thank you again for your feedback! I hope you give us another chance to provide excellent customer service. Sincerely, Jenna Dhanjal Customer Service Specialist Manager

"Very nice hotel"

5
28/06/2017

Every time I stay this hotel gets better and better the breakfast is so amazing they had so much to offer and all the staff to help everyone was great I can't wait for our next stay this is my go-to location

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are delighted that you enjoyed you stay and your breakfast! We are excited to complete with renovations by next season. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist

"New upgrades do not match new prices"

3
24/06/2017

I have stayed at this hotel a few times. Each time the experience gets worse. I have learned my lesson and will no longer stay at this particular Best Western. The Hotel is being remodeled and they have been doing so for a while now. They have already taken up their prices and the rooms are about 10 to 20 dollars more than they use to be. So when I was told that I was going to be put in one of their better rooms I was excited for this stay. When I got in the room it looked the same as all of the other rooms I have been in. The very first time I stayed at this location my room was great! If this new one was suppose to be better then all the others, sadly they are not. The only upgrade to this room was a mini fridge. I had one of those in my room the first time I stayed without an upgrade, and it was 20 dollars cheaper. I think they should rethink there upgrades and make the price better reflect the upgrade. This problem is not so bad to anyone who is new to the location and couldn't tell the difference, but me being a repeat customer and being offered an upgrade for a previous bad experience this was a fail. Overall it is not a bad hotel. The Owner is very nice and she will listen if you have a problem. I just will not pay for a hotel that says they have new upgraded rooms that look like any other average room at a higher price.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of my entire staff I would like to apologize for not exceeding your expectations during your stay with us. We are ongoing with our extensive renovations which we are set to complete by next season. Our prices do fluctuate depending on events and availability in the area. In the future do not hesitate to directly contact the property with any special accommodation needs or preferences. We appreciate your feedback and hope you give us another chance to provide excellent customer service. Thank you again! Sincerely, Jenna Dhanjal Customer Service Specialist Manager

"It's the Bee s knees you guys ! Pleasantly surprised!"

5
24/06/2017

Originally we had planned to stay at a hotel closer to Clio, unfortunately rooms closer to the event were booked up and so we decided to book a hotel that still has some class but that meant it would be little bit further away. Based on the location i was originally a bit timid to book a place in this general location. However the price was right and from the website and pictures it seemed like a safe bet. We had driven for 7 hours and honestly we just needed a clean bed and a restaurant bar, And not in that order. Now originally when looking off the highway and seeing the hotel it's clear it isn't the standard hotel building. This was thankfully a pleasant surprise, the entrance and parking lot is a little squirrely but it's still open and free with the reservation. The staff was more then happy to help us check in and find our rooms. The best part is that we were informed of Best Westerns rewards system. Free easy, and not only does that get you discounts on future bookings at best westerns but you also gets you FREE select drinks from the bar ! Yes there is a bar with a a full menu here to! They are open like a respectable bar and in the morning they also serve a hot breakfast. It's best to get it early though considering the line system isn't clear and can be quite hectic if everyone is trying to eat around the same time. We went between 6 and 7 am with a little bit of people already eating. The staff are very friendly and down to earth, ready to answer any questions you might have, and POOL and Hot Tub are lit up like a neon scene from the movie ScarFace. The only slight downside to the pool is that it's only open from 10 to 10. The hotel is deffidently kid and pet friendly, it has a big yard for people to walk their dogs and kids around, guests seem to mainly be couples and families during our stay. Picnic tables are available in areas and they have plenty of roaming space for you casual walkers and smokers. The hotel smells and looks clean, rooms were bigger then expected and we even had a little patio that you can enter out of the back of the room. Rooms have a decent bathroom nothing huge but clean. The sinks in our room were outside of the bathroom door so this makes it a little rough if someone is a early riser and one likes to sleep but other then that the rooms have a decent flat screen and fridge, no microwave unless you rent it I guess. But the restaurant bar is the way to go especially if it's a couple. The whole experience was a great one, staff was generous and funny, and when we return to this area in the future we will diffidently be staying here again.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your stay with us! Despite renovations, sounds like you were able to enjoy our hotel and the amenities we have to offer. We are set to complete with our renovations by next season. We look forward to having you back to our location. Thank you so much for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"Don't stay here"

1
20/06/2017

Hotel looks nothing like pictures- Scarey actually. Rooms smell- employees look unprofessional- Wouldn't even let my daughters go to the pool due to the shadiness of place. I feel they have false advertisement with their pictures and charge based on those pics and not on what you get when you get there. Never again.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our employees follow a dress code provided by Best Western. We will be using this information to ensure all of our employees are following this dress code. We are ongoing with renovations as stated on our website. We are set to complete these renovations by next season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"Great place to stay.....will be back..."

4
19/06/2017

We had a beautiful big room which included breakfast in the morning. Our room was clean and the service was great. Hotel is undergoing renovations but this did not stop us from enjoying our stay. The room was quiet. Breakfast was not the best but better than just a Continental breakfast. We did eat dinner at the fireside restaurant....it was a very good.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your stay with us here at the Best Western of Birch Run and Frankenmuth. As you had noticed renovations are occurring. We are excited to announce renovations are set for completion by next season! We hope to see you again soon. Thank you so much for your review! Sincerely, Jenna Dhanjal Customer Service specialist

"Spacious!"

4
14/06/2017

Hotel is undergoing some renervations but that did not affect our 1 night stay. Our room was spacious, clean, quiet and king bed/linens were very comfortable. Fresh coffee available in the lobby at all times. The lounge & restaurant were a welcome addition to weary travelers who wanted a cocktail & food. Bartender, Aimee, was a 'hoot' and cooked our cheeseburgers to perfection. The 'free' breakfast in the morning was staffed nicely & provided a good variety. It appeared to us that all employees were very well 'cross-trained' and worked together as a nice team! Congratulations to your management & team members! Nice....

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so pleased to hear you had a pleasant stay with us! Although we are ongoing with renovations we are happy this did not effect your stay! We are set to complete renovations by next season and are excited to see you back soon! Thank you for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"christmas time"

4
14/06/2017

stayed at best western before , liked it. property was undergoing renovations i think. breakfast was ok, buffet style but you could not take your own food. rooms were clean and comfortable. staff was helpful and courteous.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are pleased to hear you enjoyed your stay with us! We are ongoing with renovations and are set to be complete by next season! We look forward to seeing you back again soon, thank you for your review. Sincerely, Jenna Dhanjal Customer Service Specialist

"birch run"

2
12/06/2017

poor supper restaurant experience. no merchandise on premise. no ice tea made up. no hamburger at restaurant. no pizza sauce, crust made up ahead of time. there was at least a 2 hour wait for everything to be made up ahead of time

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so sorry to hear you were not satisfied with your service during your stay. We appreciate your feedback and will be using your comments to implement changes to our establishment. We would like to apologize on behalf of our entire team for not exceeding your expectations. We hope you will give us another chance in the future to provide you with excellent customer care! Thank you so much for your review! Sincerely, Jenna Dhanjal Customer Service Specialist

"Out of date and worn out. "

1
09/06/2017

The outside is deceiving with the new paint and the price....wow it's to high for what you get. There doing some remodeling but it's not all done yet. The beds...well let's just say if you like the floor you'll like the bed. It's out of date and worn out. There picture and facelift outside will make you think your getting a nice room, but not so. Even there online pictures of rooms make you think your getting a nice room but there are only a few rooms done the rest of the motel dates back to the 70's. if I wasn't on business I would never stay here.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are sorry to hear you did not enjoy your stay with us. As you had noticed we are under renovations and we greatly apologize for any inconveniences this may have caused during your stay. We are slowly renovating each part of the plus building and Best Western Sure Stay (exterior entrance rooms) will be getting some updates but will remain our economy efficient rooms where as the plus will be completely updated and renovated. Prices will reflect these updates. We appreciate your feedback and are excited to be complete with all renovations by next season! We hope to have you stay with us again! Thank you! Sincerely, Jenna Dhanjal Customer Service specialist

"trip review"

2
08/06/2017

needs renovation not worth the price should have been closed and or offered a discount because of the renovation the staff never mentioned the renovation till the end of the stay i had brought my son and wife and baby daughter from edmonton to stay there

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are sorry to hear you did not enjoy your stay with us! As you noticed we are ongoing with renovations and are set to be completed by next season. We apologize that these renovations affected your stay, we do have this information posted to our website! Our property offers a variety of rooms which range from standard and most economy efficient to our plus rooms and suites which have been newly renovated. After renovations are complete we will be separating to two different standards but will be sharing the best western name. For example the main building will be considered the Best Western Plus and the exterior entrance rooms will be considered Best Western Sure Stay! We are excited for these new changes coming and hope you come stay with us again soon!

"Summer road trip"

4
06/06/2017

On a road trip and wanted to see both Birch Run and Frankenmuth. The Best Western is an older hotel just off the interstate. I assume it has had numerous renos since it was first built and it shows. It looks newer on line. However our rooms were very pleasant, (clean and roomy) the pool and hot tub were a bonus and breakfast in the morning was better than most hotel "continental breakfasts")

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear you enjoyed your stay with us! We are ongoing with renovations and are set to complete by next season! We look forward to having you stay with us again in the future! Thank you again for your review! Sincerely, Jenna Dhanjal Customer Service Specialist Manager

"AMAZING TIME"

5
31/05/2017

We arrived at Best Western on a Last minute trip idea. I booked the room driving up. When we arrived we were greeted by ROBERT. He was amazing. He said, " let me see what I can do to save you some money. He noticed I was a member and He saved us $50.00 upgraded are room to a suite which was very clean and the bed was amazingly cozy. we will be back

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
We are so happy to hear our staff was able to make your stay excellent! We are excited to announce renovations will be complete by next season. We look forward to having you back!

"Horrible stay"

1
29/05/2017

Entire hotel lacks cleanliness, smells of mildew. Maintenance technician said that the air purifier equipment left in our room that the front desk stated was our air conditioner was dangerous for my family to be around. Nonethesss my family didn't even stay the night and sought a lnother hotel at 11pm. Would never stay here again, and to top it off staff was unapologetic.

"Great Stay"

5
25/05/2017

Clean, new rooms, friendly staff, great bar & restaurant inside Awesome food. close to stores, bar & few miles to Frankenmuth and only 20 minutes to Saginaw University. I will recommend this hotel to any; please register online for the because members get free drinks between 5-7 at the Managers Reception.

"Great Experience"

5
24/05/2017

When I found myself in this area due to a flight cancellation out of Flint, this hotel provided everything I needed and more. The lounge and restaurant are great. The breakfast is far above the norm for a last minute hotel and the staff in all areas was kind, helpful and professional. This is a great value if you are in the area.

"Birch Run Best Western"

4
16/05/2017

Although the hotel is undergoing renovations, the staff keeps the guests insulated from that fact. The breakfast service was a little different. I'm used to hotels where you go through the line to get your food, here they get it for you.

"We keep coming back"

5
12/05/2017

We have been to Frankenmuth several times and, when we make our plans, the Birch Run Best Western is always part of those plans. The staff and care provided are second to none. Now undergoing renovations but the service and quality are still outstanding.

"Staycation relaxation"

5
04/05/2017

A lovely place to relax. Everything we need if we dont want to go out. New clean room with a refrigerator for drinks or snacks. Free breakfast. Bar/lounge for drinks or dinner. Excellent, friendly service from everyone. Indoor pool and hot tub.

BWBRCustomercare, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (989) 624-9395 ext. 194. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth

"Hotel is badly in need of a remodel. The exterior looks old and the interior of the rooms is even worse."

1
01/05/2017

Need to replace the beds and the carpet. Very dated and musty rooms. The bed creaked and moaned every time I moved. The carpet was scary, I put my shoes on to go to the bathroom. Please fix up this hotel, it is in a great location.

BestWesternHotels, Corporate at Best Western of Birch Run/Frankenmuth, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean with friendly staff"

3
15/04/2017

We stayed here while in town for business. The staff was extremely nice and helpful. Our room was very old and outdated, however we understand they are completely updating their facility - so don't rule them out!!!!

"Excellent staff"

5
11/04/2017

Young lady at check in was very professional even though women ahead of me in line were giving her a hard time. Gentleman serving breakfast in the morning was very nice. It was hard to get beverages with breakfast. Should be serve yourself if no one is going to be actively serving them.

"Nice place to stay!"

5
10/04/2017

Close to shopping and the renovations should make this a perfect little gem! The pool and spa were clean and in working order. The staff was very courteous and helpful. The only downside was that the ice machine was pretty far away and we had to go outside to access the pool.

"wonderfull stay"

5
10/04/2017

called ahead -told them late check in-no problem. everyone extremely helpful and friendly. Will go back also tell friends. Close to shopping. Manager on site and willing to greet people. Pool area clean. even though they are remodeling they keep every thing running smooth. Employees always helpful. That hotel makes you not want to leave. They strive to make it your best stay so you come back.

"Nice location"

4
06/04/2017

Hot tub was to hot and the jets were barely working. Staff friendly. The location near restaurants and shopping is excellent. There are several activities nearby during the summer. Rooms were very clean. Only problems were with housekeeping staff.

"Great place to stay"

5
27/11/2016

Great place to stay, location is excellent for shopping or rest and relaxation. Staff are very helpful and go over and above to assists guests. They are renovating and the building looks great, a variety of rooms

"Beautiful Lobby & Excellent Location"

5
27/11/2016

This Best Western is located right off the interstate just minutes from the outlet mall and less than 10 minutes from Bronners and downtown Frankenmuth. Also, only 20 minutes from Saginaw. The lobby has a lounge/bar and fireplace. Breakfast is better than most. Will stay here again next time we are in the area.

"Driver"

2
16/11/2016

Not A Great Place.....Haven't seen any Renovations in years place since they did the Main Building, don't let them put you in the Back Building......it's Old and Outdated..... Don't even know how this Place Operate under the Name Of Best Western......

, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
We are currently under a large scale renovation project that will bring the hotel up to Best Western Plus standards. The back building you refer to is actually a sister property to the Best Western under the name of Birch Run Lodging. I apologize that you were disappointed in your accomodations.

"Cool family rooms"

4
16/11/2016

The bunk beds/tv in the suites for families are really convenient. Room size was great for staying more than one night. Lounge was good for grabbing a drink, and the location is perfect, 20 min from flint and saginaw, and 10 from frankenmuth

Tamra M, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Thank you for your great review! I agree, the family suites are fantastic for families, for shoppers, or just those who want to spread out a bit. We do have two types of the family suites, one with one set of bunks, and one with two sets of bunks!

"Excellent for a low price "

5
14/11/2016

Pool and hot tub. Continental breakfast. Nice rooms. Construction right now but nothing too noisy. Only vending and ice machine near breakfast area so a walk from some rooms. Nice place! Would recommend staying. Prices r very low. Restaurant and room service. Bar. Family room with fireplace.

"Okay Place to Stay for a Reasonable Price"

3
13/11/2016

The Best Western Birch Run is under construction, I gather it has been under construction for a long time. All that aside our room was clean, comfortable and the got a good nights sleep. The breakfast was average, but the staff were good and the location is convenient. I don't think you can ask much more for a reasonably priced accommodation.

Tamra M, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
I agree, we have been renovating for a while now, for the better part of a year. We have a large scale renovation project that we have undertaken which is including both the exterior and the interior of our property. We are all very anxious to see it completed. We do have a great location, being close to both the Birch Run Premium Outlets and only 10 minutes to Frankenmuth. Thank you for your review and please come stay with us again!

"Good value for money"

3
13/11/2016

Great staff for check in and out. Room to be expected for price - clean, but dated. Breakfast not good - selection not bad, but quality not good Note: hotel is under some construction in lobby area but this did not affect our stay in a negative way - overall it will make it much more updated

"Visiting Frankenmuth "

5
12/11/2016

I was pleasantly surprised after reading the reviews! This place was my 4th Best Western in 2 weeks and it was great! We had rooms 381 and 382 which had a few stairs to get up but even with a walker one of our guests made it without too many issues! It was very quiet - the rooms had been redone with new carpet and new beds! Yes everything wasn't perfect but it was much nicer than I expected! Sure there is construction going on outside but we didn't get bothered by it at all. The free continental breakfast may be in a few areas but it was quite good. The upgrades to the lobby are quite nice and this place will be a best western plus one day but it is well on its way. I would definitely stay here again !

"Next time, no way."

2
09/11/2016

We visited this hotel again this year the week following Canadian Thanksgiving. We understand they are trying to become a Best Western Plus. As it stands right now, it will take a decade. Our room was old as it was last year. The complimentary breakfast was in presented in three different areas. Coffee at the check-in desk, cereal, juice and waffles in a hallway, hot items set out in the bar. we have stayed here about 4 times, but the hotel does not improve, just seems to keep going downhill. We usually stay at Best Western hotels but our next visit to Birch Run, it will be at a different chain.

"Average hotel room under construction"

3
09/11/2016

Rooms need to be updated. Very old decor and cobwebs were all over the ceiling. The location was very good for shopping at the outlet mall. The breakfast was above average. The employee's were very nice and friendly.

"excellent value"

5
09/11/2016

close to the outlets and also to frankenmuth. cocktail hour was fun and really enjoyed the wings. we would deffinetly stay at this hotel next time we are in the area.we already have told some friends and they have booked at same hotel for early december

"Not a good experience "

2
06/11/2016

We had to wait hours to actually get into our room once we finally got in the room it was extremely warm so I went to turn on the ac and it doesn't work just blows hot air tried to open the window but there was no screen in not to mention I have a 6 month pregnant wife with me and she was very unsatisfied also found bugs under the main sheets..hope these issue are addressed for the next expecting couple trying this hotel. We will not be returning!

"Great Stay"

5
05/11/2016

Nice clean room, friendly staff. The cleaning staff was real nice when we went to check out they took the key to the office for us. The room was quiet as we had requested. Great trip will come back again.

"Disappointing accomodations"

2
30/10/2016

The staff was friendly enough, but I have never stayed in a Best Western that was more of a motel then a hotel. I was hoping for more of the normal Best Western experience, knowing this Best Western was not a BW Plus was ok, but I had expected more then what we received for a room. The bathroom was tiny when you stood up from the toilet your head hit the curved shower rod, I am only 5'6", the 'suite' table and chairs were very rickety. I could actually reach my arms out and touch one wall to the other. It is always nice to have breakfast included but the waffle mix tasted rubbery. Sorry BW, I would not recommend this place.

"Extremely pleased with the stay"

5
29/10/2016

Excellent value for the price. Extremely clean - room, hallways, entrance and pool/hot tube.. The bed and pillows added to a great sleep. Staff friendly, professional and helpful. Easy access to Birch Run Outlet Mall and Frankenmuth - Christmas store and Brommers. I would stay again!! Great experience.

"Birch Run/Bronners Christmast Wonderland"

4
23/10/2016

Perfect location if you want to do Birch Run, Frankenmuth and Bronners. It was easy to find, easy on and off the highway. The room had a different lay out and there was no refrigeration, however it was clean and the staff was very friendly and accommodating. The hot breakfast was good and they did a pretty good job in keeping the dishes filled.

"Nice place"

4
23/10/2016

The Staff were very courteous .Richard, at Front desk, was very thorough and Tina, the bartender, was great. Our room was quite comfortable. Breakfast was tasty. Wifi worked nicely. Hope you enjoy it too.

"pet friendly?"

1
21/10/2016

Booked room with BW booking centre, led to believe hotel was pet friendly.At check in at 2 am,i was informed that a 20. fee would be tacked on top of a 53.00 rate for the small dog we have. I Refused to pay the extra as i was not informed prior to check in, after getting nowhere with desk clerk to waive fee, the manager was called who also refused to waive fee. i than demanded a refund was told i could not get one but after another round of clerk and manager .a refund was credited back to my card ?Then went NEXT DOOR TO AMERICAS BEST VALUE WITH NO PET FEE AND CHECKED IN Excellent room

"Very nice hotel"

4
18/10/2016

Hotel was very clean and room was very nice. Just needed bigger TV and softer bath towels. Hotel lobby was decorated for Halloween. The bar staff was very nice and was attentive for the cocktail happy hours.

"Below average"

2
17/10/2016

We stayed here as we had a gift card. It was below average. We were afraid to use the whirlpool or pool as the former had a scum on the top and the later didn't look very clear. After staying in a family run facility the night before on our journey that was way above average we feel that being a part of a big chain isn't always a good thing. Room was ok. We were checked in by the GM who walked away to look after a staff member. We had to wait for another staff member to finish serving her client. She was kind enough to ask if we needed help. Maybe she should review customer service with the GM. Breakfast was nice enough although part of the food was in one room and the rest in another.

"Very Poor Check in & Check Out"

1
17/10/2016

Room not ready on check in at 10pm at night, waited 1 hr for our room to be cleaned. No secure access. Room card keys not working - cleaning staff allowed entrance into room with no ID, computers down at check out. Still have no (promised) emailed invoice. And lastly - 3 pending charges on my visa (and no invoice to see what the heck I have been charged for).

"BEST Western????"

2
15/10/2016

Beds not made, not vacuumed, waste baskets not emptied (one with food in it), towels not replaced, coffee not replaced, used coffee/water cups not picked up. If this is the BEST Western, I would hate to see the WORST!!!

"Good night stay"

4
12/10/2016

Other than the air-co of the neighbors having a bit of a hum in our room our stay was pleasant, beds were comfy, and clean, refrigerator was clean and cool. the bar lounge area was pleasant and the hotel was in the process of an upgrade to walls doors and carpets, but did not interfere with the stay. The pool area was clean but the room was a bit stuffy and had no change facility, but bathrooms were near by.

"FALSE advertising"

2
10/10/2016

This hotel is under a massive re-construction and it shows. The staff are doing the best they can, but when the nicest rooms in the place look like your average Motel 6 along the highway, you're in trouble. We only found out after we booked that they had bedbug issues just a few nights before our stay, so we slept with the lights on all night. We were right by the pool and the walls are paper thin, so every thud of every step is heard all night. The breakfast was so sub-par, I wouldn't even include it as a perk. Rubbery and the main eggs and potato dishes had meat and mushrooms in them, which my wife and I can't and won't eat. And there were no normal eggs and potatoes offered. You'd figure, with as many kids as they had there, that it would be the standard. The pool and jacuzzi had a nice layer of something over it, so no go there. I only found out after I booked that the game room and workout room were closed due to construction. Overall, a very frustrating stay for the money we paid.

"Happy"

4
07/10/2016

Nice place to stay and when construction done will be top notch, but keep prices reasonable for your Canadian vacationers. They look for quality and a deal. \\Right now you offer both,keep it that way and you will be successful. Best Western in Niagara Falls New York have increaased their rates and a lot of my friends will not stay there any longer.

"OK for a night"

3
06/10/2016

Travelling with our American friends we were booked in for one night, arrived to find we had a room but our friends didnt said there was no record of it, so we had to go shopping, our aim was the Christmas shop, which is UNBALIEVABLE, it makes our largest shops look like corner shops, they have everything for everyone in every country in all shapes & sizes. Spent 2 hrs to starrt with Went back to get booked in then again in the morning to try & finish the shop of, unfortunatly that didn't happen so have to book another holiday. THIS IS DEFINATLY A MUST with or with out children, check it out on the web.

"Birch Run Best Western not up to standard expected"

3
05/10/2016

This hotel is in the midst of being renovated. This did not affect my review of this hotel. The rooms were clean but sparse with towels and toiletries. \\the bulb in the lamp by the bed was burned out and we had to take a bulb from another lamp to have a light by the bed. The breakfast bar was unorganized and basic. I have stayed at the hotel several times over the past few years but feel the quality is going down.

"Excellent Stay"

5
03/10/2016

We were here two years ago and stayed again this year. Staff were great and room very clean. Pool and hot tub are very good. They have a great breakfast in the morning. Only thing they should provide a fridge in each room at no extra charge as most hotels do. will stay there again when in the area

"Avoid for at least awhile..."

1
01/10/2016

...what they call "remodel" is really a demolition / rebuild. The exterior looks like a construction site, mud debris trash scattered around ~ heavy equipment, too. We called well in advance (planned event in town) spoke with the front desk, set up simple bookings over two nights. Upon arrival, had to spend a half-hour plus *correcting* what had been entered wrong in their system. The price we were charged was well above what had been originally quoted. Apparently, due to their mistake in taking the reservation ~ we were *moved* from an outdoor entrance room to an indoor entrance room (higher rate) without the desk clerks mentioning the increase. In either case, the room charges are extravagant for what is currently not much more than a "just of the highway motel" in the early stages of being turned into a hotel property worthy of the brand.

"best western"

2
30/09/2016

terrible stay many other quality hotels to choose from in the area . For another $20 we could have stayed at a newer and up to date hotel. This hotel needs to be completely remodeled from head to toe. I'd say this is the worst hotel in the Frankenmuth area and it is comparably priced the same as the others.

"Best WEstern frankenmuth/Birch Run - Just Average"

3
29/09/2016

We stayed at this Bet Western for four nights while visiting Frankenmuth. It is a 10 minute ride into Frankenmuth which was fine. The staff at the hotel were friendly and efficient. However, there was no "peep hole" in the room door for security - no cover on the ice bucket for cleanliness - the breakfast food was very average and the plastic "silverware" was cheap. The appearance of the hotel was fine. Would not stay there again although they are beginning to remodel which might help.

"False advertising"

1
26/09/2016

We booked our reservation online at the Best Western website. They said this location was newly renovated and had pictures of a beautiful motel. I don't know where that was, it sure wasn't this one. This location is under full renovation. Large construction equipment tearing down wings of the motel. The only landscaping was a little around the office. Our entrance was dirt and mud with garbage bags piled up. We felt very ripped off. And with a prepaid rate, we were kinda stuck there.

"Looked better on the website"

2
24/09/2016

When we made our reservations, we were told it was a newly renovated property. Didn't know it was still in the middle of construction. Might be a nicer property when construction is complete. The room is decorated okay and has a decent appearance. However, I think the mattresses are older and the bathroom floor was full of the previous guest's hair... nasty!! The room is an interior entrance, but the door to the outside has no lock or security measures... anyone can walk into the hallways. Disappointing because we generally have good luck with Best Western properties. We will not stay here again.

"Stayed here after car meet in frankenmuth"

4
20/09/2016

Hotel staff was very friendly. Room was clean breakfast was good for free. Only downside was pool was a little green but hot tub was great. Probably stay her next fall again. Only half mile or so to birch run outlet malls.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! We cannot thank you enough for the outstanding score! Our staff was ecstatic to hear you enjoyed your stay with us. I have forwarded your concerns about the pool area to be addressed. We appreciate the kind comments about our friendly staff and property and look forward to seeing you this fall. Annette Cunningham Customer Care Specialist

"great food in bar"

3
17/09/2016

was okay, but internet did not work the whole 4 days we were there, construction was going on outside our room, so could nap if we wanted too (no effort was made to change our room) The staff at the bar were great, as were the cleaning staff.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as relaxing as you deserve. i have forwarded the issues with your internet and construction noise. All guests deserve a peaceful stay. It is dissapointing to hear we fell short of that. We hope to see you return, to have another oppurtunity to deliver superior customer care. Annette Cunningham Customer Care Specialist

"Great Location!"

4
16/09/2016

The Birch Run Best Western Hotel is located right near the Birch Run Outlets, and only a 10 minute drive to Frankenmuth. The rooms are clean, staff was friendly, and the breakfast was included each morning! The Hotel is undergoing some updates, such as a new elevator. That would be wonderful if you are staying on the second floor as we did. The hotel was not noisy, which made our stay there perfect.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! We cannot thank you enough for the amazing score! Our staff was thriled to hear you enjoyed your stay with us. We appreciate the kind comments about our friendly staff and hotel. We look forward to seeing you next time your in the area! Annette Cunningham Customer Care Specialist

"Best Western Experience"

4
16/09/2016

Easy to book a room. Rates a little high, Staff very helpful, friendly, knowledgeable. Comfortable, clean room, good night sleep. Location of hotel was in a good area. Plenty of food options surrounding hotel..

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We cannot thank you enough for the outstanding score! Our staff was ecstatic to hear you enjoyed your stay with us. We appreciate the kind comments about our friendly staff and property. We hope to see you return next time your in the area! Annette Cunningham Customer Care Specialist

"Ok"

4
14/09/2016

Was decent but should list as under construction so there are no surprises. Staff very friendly food was good. Tons were clean. Right on par with what we expected except once the construction reasonably priced

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR and the amazing score! Our team was thrilled to hear you enjoyed our great food and friendly staff. We apprecaite your patience during our remodel and look forward to seeing you next time your in the area. Annette Cunningham Customer Care Specialist

"Very Nice"

4
08/09/2016

This hotel even though it is being remodeled is in very nice condition, the rooms were very nice and the beds were very comfortable. They have 1 evening staff female that goes out of her way to make you feel at home, she is wonderful.

"Very Disappointed"

2
07/09/2016

Sorely disappointed in the quality of our room for this night. Hotel staff and food was excellent. They are in the process of upgrading the hotel but unfortunately we were put in the old part and the room was not what we expected for Best Western

"Making Progess"

4
07/09/2016

Presently under renovation. If they continue redoing to lobby, bar and dining room, pool and breakfast area as they have the rooms and are doing the exterior front, it will be a nice facility. We have stayed here many times over the years and it has always been satisfactory but now it is improving. The breakfast was a mixed bag. The hot food was very good, especially the O'Brien potatoes instead of the usual soggy hash browns, but the little things have and continue to be missing; peanut butter, cream cheese, and sugar free syrup are examples..

"Leiure"

5
06/09/2016

My husband and I took a Trip to this Best Western for Labor Day weekend. Had a outstanding time at Best Western folks where Awesome to us and the place was Awesome! Would come again. Went on to Frankenmuth, Michigan and went on a outstanding River boat ride cruise> It was a awesome ride with my huband. This was a early 51 anniversary get away. We stopped at the Chicken place and had a great meal! Then went shopping and got some Fudge at one of the shops. Also stopped at the clock shop in Frankenmuth. It was nice getting away and seeing all the wonderful things there. Then we went back to Birch Run and went shopping at Birch Run. So many shopps there! Went to a Baptist Church in Birch Run. Hope this could be trip for you all!

"nice for the price"

3
06/09/2016

Lots of construction going on...good price for the room... $20 for a Pet wasn't to happy about that Red roof offers free pet stays ,,internet need some major improving. Great breakfast.....nice indoor pool.

"Great Customer Service"

4
05/09/2016

We booked on Priceline and were pleasantly surprised. Room was clean and the staff was extremely helpful and answered all questions during check in. The restaurant is more of a lobby bar, but the food was very good.

"good"

4
05/09/2016

was satisfied with the service and the food was good . The room was clean and was close to the pool . The face of the building is nice and the flowers around the front of the room are beautiful. was easy to connect to the internet .

"Great Service, Great Stay, Convenient Location"

5
01/09/2016

We loved this hotel. Even though it's under renovation, it was quiet, everything was clean, the beds were comfortable, and breakfast was great. Staff were extremely helpful, and we'd definitely stay again. We were in the main building, which was nice, so I'd recommend requesting that.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! We cannot thank you enough for the outstanding score! Our staff was ecstatic to hear you loved your stay with us. We appreciate the kind comments about our friendly staff and property. We hope to see you return next time your in the area! Annette Cunningham Customer Care Specialist

"Don't Stay with Kids!"

2
29/08/2016

The rooms were ok... but we had an "upgraded room" and it was nothing to get excited about. We had stayed in another hotel in Chicago on the way to this one and it was much less expensive and a LOT nicer. We were given a courtyard room, but at one point you couldn't even open the door to the courtyard because the marijuana fog was so intense that you could barely breathe outside. When we first arrived, I noticed the smell of marijuana in the hall but wasn't positive, so i let it go. Then the courtyard incident confirmed what was going on. We stayed 3 nights. Our room wasn't cleaned on the second day. The third day it was cleaned at around 5:00pm. Both the second and third day we came back from being out with our hands full of stuff ready to get into our room and our key had been deactivated so some of us had to wait there while the other went to get the key reactivated. It was an ok place to stay, It has potential to be really cute, but I would easily pay more and stay somewhere else next time.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay with your family was not as wonderful as we would of hoped. I have forwarded this to all staff to pay closer attention to this type of unaccepatble behavior. We are dissapointed to hear the direspect from other guests made your stay a not so good one. We hope to see you return, so we can have another oppurtunity to deliver to you superior customer care. Annette Cunningham Customer Care Specialist

"Exactly as requested"

4
29/08/2016

When reserving the room I requested a ground floor room with outdoor access. Upon arrival this is precisely what I received. Friendly service, clean room, and a hot shower were also the order of the day.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay with us. We take pride in trying to accommadate every guests special requests the best we can. I am pleased to hear you enjoyed your clean and comfortable room. We hope to see you return next time your in the area! Annette Cunningham Customer Care Specialist

"My favorite place to stay!"

5
27/08/2016

Hotel staff is amazing. They are under renovations but it did not bother us. I am pleased to see they are updating which means they take pride in there property. I cannot wait to return. It has become my go to area getaway every year. Spotless rooms, bar and grill on site, staff that goes above and beyond. What more could one ask for. We look forward to seeing you all very soon for our early Christmas shopping!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! We cannot thank you enough for the amazing score! Our staff was ecstatic to hear we are your go to place when you come to the area. We appreciate the kind comments about our staff and property. We look forward to seeing you next time and cannot wait to hear what you think about our new updates! Annette Cunningham Customer Care Specialist

"Under Construction"

3
27/08/2016

This hotel had obviously just been bought out.There was a lot of re-modelling going on. The rooms were a good size with in room bar fridge and two queen sized beds, one of which you could comfortably sleep on. The morning breakfast was all over the place, waffles and cereal at one place hot food around the corner and coffee over by the front desk. Everything tasted very salty. The staff were being trained but quite polite.Everyone greeted you with a smile and good morning but directions were very confusing.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Thank you for the kind comments about our hotel and staff. I was thrilled to hear you were impressed by our friendly staff. Our hotel has had the same owners since it opened years ago. They are remodeling to better our property for our guests. We apprecaite you letting us know improvement is needed in breakfast and directions around hotel. We hope to see you return once our remodel is complete to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Average place to stay!"

4
25/08/2016

This is an average place to stay. The staff was extremely friendly. The rooms were average clean. They could use a deep cleaning!! Under the bathroom sink and such, need a scrubbing. The only thing that was extremely bad....their internet service! We had a hard time getting a good connection, and would lose it midway through playing online! If they want to be competitive with other places, a good internet service is a must! But....the pool was really warm, which surprised us!

"Great stay "

5
22/08/2016

This is one of the most enjoyable stays in many years travel., The staff is one of the friendliest I have encountered. Nice remodeled rooms and the food was great. Located convientely of the interstate. Would have to rate a 5 star

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! We cannot thank you enough for the outstanding score! Our staff was ecstatic to hear you enjoyed your stay with us. We appreciate the kind comments about our property. We look forward to seeing you next time your in the area. Annette Cunningham Customer Care Specialist

"Full Disclosure when Booking a Room"

3
22/08/2016

I wish the front desk would have notified me that the elevators were not working when I reserved the room. If you have trouble negotiating stairs due to health reasons, this is something you would like to know.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as we would of hoped. Our elevator is still in the process of being installed for guest use. My apologies on the confusion with this. I have forwarded this to staff to make sure during the reservation process guests are aware of this. We hope to see you return so we can have another oppurtunity to deliver to you superior customer care. Annette Cunningham Customer Care Specialist

"Old tired hotel"

2
21/08/2016

Very large 2 story hotel. Older and tired motel that is undergoing some renovations but has a lot to go. Tried to check in 2 hours before official check in and was assigned to 2 different rooms that were not made up. An hour later the manager finally walked with me to a THIRD room to make sure it was made up. Pool and spa but spa jets not working. Fireplace lounge serves drinks and doubles as breakfast. Breakfast had typical items but no fresh fruit. Old carpets in room and hallways. Although the price was really low, I guess you do get what you pay for. I would not stay here again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. I am sorry to hear you did not enjoy your recent stay with us. We are under a huge transition to BEST WESTERN PLUS and appreciate guests patience during this. My apologies for the issues you had with your rooms upon check in. I have went over this review with staff to avoid this from happening in the future. We hope to see you return to have another oppurtunity to deliver to you superior customer care. Annette Cunningham Customer Care Specialist

"Under renovations"

3
17/08/2016

We had stayed here years ago when it was The Market Street Inn & The Exit Restaurant was part of the complex. Now the restaurant is under new management & different cuisine. They are upgrading the hotel to a 'Plus' but I'm not sure what improvements they are making. We stayed here 2 years ago & other than exterior painting (ongoing) & a newer section connected to the original building near the pool it is about the same. There are still several other blocks of units not attached & the pool is still the same (quite small).The breakfast area hasn't changed & the menu is the same as always. We got a room in the new building. It is clean & comfortable. The beds are very good & the bathroom is ok with the sink area outside in the room. My biggest complain & this goes for many hotels. The room designers (architects) placement of the toilet rolls make reaching them so difficult. One has to be either a contortionist or arms like a basketball player to reach them. As one gets older this creates a real issue. The hotel rate was very good for the time being. The staff is friendly & we would stay here in the future depending on how much the rate increases once the upgrades are completed.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you returned to see us again. We are in transition to BEST WESTERN PLUS and many new updates are to come. Fitness area, game room, carpet, exterior paint and landscaping, elevator, new styles and a fresh new look in guests rooms and much more! We are so excited for it to be complete and for our guests to be able to enjoy. We appreciate your patience during our remodel and letting us know what we can improve on. We hope to see you return and cannot wait to hear what you think about the many new updates. Annette Cunningham Customer Care Specialist

"Not very clean and renovations everywhere!"

2
14/08/2016

Our private balcony was not cleaned from previous guests. Cigarette butts and cans left behind. Room and buildings could be cleaner. Renovations everywhere! Not just the arcade and weight room as listed on site. Outside doors other than main lobby not secured, anyone can walk in. I will be choosing a different hotel next time.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as you deserve. Housekeeping and maintenance has been addressed to acknowledge all areas that sometimes get overlooked. We appreciate your patience during out transition to BEST WESTERN PLUS and letting us know how we can improve. We hope to see you return once complete to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Under construction "

2
11/08/2016

We arrived and thought we must be in the wrong place due to construction - entrances boarded up, front all dug up, dumpster. Inside was only slightly better. This was far more extensive than what was on their website that seemed to down play renovations. We supposedly had a new room, but doors didn't close without force, both room door and bathroom. The walk in shower flooded the bdthroom. There one desk chair or sit on the bed (not that there wasn't room that had been given over to entryway and sink), when a comfortable would have been a good addition (especially as one of the new room). The parking lot lights shone directly into the room. The hot tub had weak jets and sand in the bottom, as well the ramp to it was very slippery - after all people will have wet feet. The breakfast was below par, beginning with being broken up between 3 different area, the eggs and hashbrown lukewarm at best and to get tea I had to find someone (not an easy task) to ask for hot water. The renovations are obviously needed, this is an old motel that they are trying to give new life, but staying in a construction site was not what were looking for and would have appreciate a more honest disclaimer.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as relaxing as we would of hoped. We appreciate all feedback from guests so we can perfect ourselves and property for our guests. I have forwarded your concerns about safety and what we can improve on to the proper departments to be addressed immediately. We do hope to see you return once our transition is complete so we can have another opportunity to deliver to you superior customer service. Annette Cunningham Customer Care Specialist

"Great Place and Great Value"

5
11/08/2016

We chose Best Western at Birch Run to be close to Frankenmuth and also close to shopping at Birch Run. Best Western offers great value as well as being a great place to choose for these areas. We have stayed here on previous occasions and plan to return again in the future.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you returned to see us and choose our property when your in the area! We our pleased to hear we were able to deliver a great value along with a enjoyable stay. We value you and your business and look forward to seeing you again soon! Annette Cunningham Customer Care Specialist

"Last minute trip, one night stop"

2
11/08/2016

We were on the way to chicago for the weekend and made a stop in Michigan to stay close to the outlet mall. Our first impression wasn't very good with the hotel. The reception: When we arrived (although late), there was nobody present at reception. There was no sign to indicate whether or when they were coming back. Other people started to arrive or need to request something from reception and we were all puzzled as to why there was no one there, it was about a 5-10imute wait. When we were finally able to check in, we were told we would be getting a newly renovated room - but warned about some finishings that may not be complete. Otherwise it was pretty painless check in and they were pleasant and apologetic for the wait when they returned. The room: 1. I didn't mind the design of the room itself. The sink was outside the bathroom (personally for me I found convenient). The bathroom had a toilet and stand up shower. The bathroom itself had those ceiling tiles which didn't make a lot of sense to me being in the bathroom as it would surely absorb moisture and odour. To make matters worse, it smelt like cigarette smoke or some kind of smoke which made this non smoking room a smoke scented one. I had to call reception to inform them of this as we had to leave our credit card info if we violated this rule. They didn't offer to change our room but we also didn't ask because we were only staying one night and it was late already. 2. The finishing issues they spoke of for the new room - I wasn't really aware of any until I stepped on a nail strip that protruded from the carpet where the tile and carpet met. It was shallow and the carpet buffered the nails but it was definitely noticeable hazard that would cause potential injury to the guests if they were any heavier or had a heavy foot while walking barefoot/socked. 3. The fridge that was in the room had a half bottle of wine left in it when we arrived. There was also a used lip gloss under the dresser that didn't belong to us. These issues make us question their housekeeping thoroughness. 4. The mattress appeared to be new. I hope the sheets were too but I don't want to think about it. The room air-conditioning was good when we turned it on. It was very hot when we arrived as they didn't have it running anticipating our arrival - for eco reasons I get that. The breakfast: It was a typical buffet style breakfast that offered a decent variety. The sausage patties were good, everything else was standard (cereal, fruit muffins, yogurt, coffee, eggs poured from a carton, make your own waffle and toast)... but the hash brown style potatoes (potato match sticks from a bag presumably) were undercooked and chewy. The chef and kitchen staff were polite and friendly though. Overall: For the price, it was actually our most expensive stay compared to the rest of our trip and it was not worth the amount we paid. My husband expected this level of a hotel being a Best Western and unfortunately this one didn't shake the poor reputation the chain has. We probably wouldn't stay again and are likely to avoid the chain in the future.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as you deserve. I apologize about the confusion upon arrival due to our renovations. The issues you had with your rooms have been forwarded to the proper departments and have been addressed. All guests deserve a relaxing stay and we have made changes and improvements to avoid this from happening in the future. Thank you for your feedback so we can improve to better ourselves and hotel for our guests. We hope to see you return so we can have another opportunity to deliver to you superior customer service. Annette Cunningham Customer Care Specialist

"Last Minute Getaway"

1
07/08/2016

Not impressed, the room wasn't value for the price. Understand they are renovating, but don't imagine they are renovating all the rooms. Very 50's style motel. Tiny bathroom with shower & toilet. Sink on outside. Mattresses were cheap and/or old! Staff weren't the friendliest. Kinda ignored you when trying to make small talk. Won't be back, as its overpriced and not comfortable. ??????

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for sharing your recent visit on TRIPADVISOR. My deepest apologies your stay was not as relaxing as we would of hoped. We are in transition to BEST WESTERN PLUS many updates will be complete soon for guests to enjoy! I have forwarded the issue about unfriendly staff to be addressed immediately. All guests deserve a welcoming and enjoyable stay. We hope to see you return so we can have another opportunity to deliver to you superior customer care. Annette Cunningham Customer Care Specialsit

"Best Western our lovely stay"

5
06/08/2016

This is a very nice hotel, employees were nice whenever we saw them. Room was very clean, beds nice. Has swimming pool, did not use, hot tub, that was very relaxing. Ate dinner in the lounge, food was very tasty. Have stayed in other Best Westerns before, Breakfast here had more to offer. We will use this hotel again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you enjoyed your stay with us! We cannot thank you enough for all of the kind comments about your recent visit. We hope to see you return next time your in the area. Annette Cunningham Customer Care Specialist

"Tired Old Hotel"

2
02/08/2016

Although it appears this hotel is undergoing a renovation - we stayed in one of the "new rooms" and were less than impressed. Third floor - no elevator - very disappointing even though we specifically had requested a first floor room for personal reasons.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as relaxing as we would of hoped. We try our best to honor all requests upon availability. I have forwarded this to staff to work harder to honor these special requests. This is important as it could make a guests stay very unpleasant. We hope to see you return so we can have another opportunity to deliver to you superior customer care! Annette Cunningham Customer Care Specialist

"Hotel in need of its current remodeling"

3
01/08/2016

The hotel was first of all very clean. Service from staff was very polite and very professional. The hotel is undergoing a much needed upgrade and renovation. Currently, the rooms have a 70's feel to them, and the interior is in dire need of a face lift. Not having a working elevator on the property means if you are on higher levels, you will need to take luggage upstairs with you via stairs. The bed for our room was rock hard and had no give, so hoping new mattresses are part of the upkeep. Avoid ordering food for dinner here as the chicken caesar salad tasted of being microwaved, and breakfast was not very good at all. Location is very good, and easy access to Birch Run and Frankenmuth. The pool area was very nice, and a good perk for the hotel. Hotel rates as average, but with the right renovating, has some potential.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepst apologies your stay was not as wonderful as we would of hoped. We appreciate all feedback good or bad so we can improve our service and hotel. I have forwarded all concerns to the proper departments so these isssues can be avoided in the future. I am pleased to hear staff was great and your room was very clean. We hope to see you return, so we can have another oppurtunity to deliver to you superior customer service. Annette Cunningham Customer Care Specialist

"old motel part / newer front hotel"

2
01/08/2016

this hotel consists of two parts .... the back which is old is the part we stayed in is motel style accomodations and is old and pretty much dingey; the bed was so bad could barely get out of bed in the morning. wife ended up sleeping on the floor. 2nd day we went to the front desk and complained they upgraded the room to the front part which was a nicer room and was a bit dated but a vast improvement over the back and the bed was sleepable on. This is motel hotel that you have to stay in the front, bar and pizza was excellent...one of the best pizzas I think I have ever had. morning buffet had lots on it but was spread out everywhere and only one person to handle things and he could not had to wait for waffle mix, had to wait for juice cups, apple juice out maple syrup out fruit out... all could have been solved by proper staffing.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about your room not having the comfort you deserve. I am pleased to hear staff moved you immediately and the rest of your stay was more relaxing. Great news to hear that you had a great experience at fireside. I have forwarded your concerns about breakfast so the issues you experienced can be avoided in the future. We hope to see you return, so we can have another oppurtunity to deliver to you superior customer service. Annette Cunningham Customer Care Specialist

"the best place"

5
30/07/2016

the sevrice was excellent and they gave us what we wanted we like rooms outside not in hotel we enjoy sitting outside when we are there and we had no complaints everything was just the way we wanted to be

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Thank you for the outstanding score and very kind comments about our hotel. We are pleased to hear you enjoy our exterior rooms so you can sit and relax outside. We look forward to seeing you return next time your in the area! Annette Cunningham Customer Care Specialist

"Outstanding stay in the middle of a remodel"

5
24/07/2016

This BW is currently being remodeled. When we arrived at the hotel, we noticed the rows of motel rooms with exterior doors and the exterior getting a fresh coat of stucco. The room rate for our room was low enough that we were okay with getting a room here. We checked in and the lobby was shrouded in drop cloths, and the manager told us they were installing an elevator (yippee!). We got our keys and went to our room. What we didn't realize was that the hotel had a wing with INTERIOR rooms - and when we opened the door, we were pleasantly surprised to find a room in the quality of BW hotels with a much higher room rate. It was clean, comfortable and newly decorated. The only downer on our stay was that the kitchen person forgot to plug in the waffle irons (delaying our breakfast) and the egg casseroles in the chafing dish were not hot, but I would take that as a one-night issue and it did not diminish the overall quality of our stay. The staff was personable and friendly and that added to a pleasant stay. If you're touring Frankenmuth, stay at this hotel instead of the pricier hotels in the village, and get more goodies at Bronners with the money you save.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! Our staff was ecstatic to hear you enjoyed your stay here with us! We cannot thank you enough for the wonderful comments about our hotel and staff! I am happy to hear our remodel did not take away from your stay being a enjoyable one. My deepest apologies about breakfast and have passed it along to staff so we can avoid that in the future! We hope you think of us next time you come to BIRCH RUN! Annette Cunningham Customer Care Specialist

"Good Value "

4
24/07/2016

We stayed one night during the week. Having read reviews, we realized that the hotel was under renovation. Some equipment is visible, and workers were present, but this didn't interfere with our stay. The staff were friendly, and the room was pretty clean. No issues there. Breakfast was average. For what we paid (about $80), and compared to other hotel rates in the area, I feel it was a very good value. Great location also.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! Thank you for the kind comments about our staff and hotel! We are pleased to hear we were able to deliver to you a great value! We hope you think of us next time your in the area! Annette Cunningham Customer Care Specialist

"Not the greatest "

2
23/07/2016

The room was an adjoining room and you could hear your neighbors simply talking or watching TV. Door on outside didn't really work. The bathroom door didn't lock. There was no microwave in the room and the fridge was tiny. The fridge was also missing it's shelf and was under the sink where my dad stubbed his toe multiple times. We were told there was a different wifi network for every room and none of the connections worked. The breakfast was not good, eggs didn't even taste like eggs. The hash browns were so stale that they were barely edible and I found some kind of rubber thing in mine. Would not stay again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies as your stay did not sound like it was a relaxing one. We appreciate you letting us know your concerns and what we can improve on. I have forwarded these issues to the proper departments to be addressed immediately. Thank you for letting us know! We hope to see you return so we can have another opportunity to deliver to you superior customer service! Annette Cunningham Customer Care Specialist

"Going down hill"

2
22/07/2016

waited 10 mins for someone to show up at the front desk at check in! Check in very slow until the general manager showed up, he was dressed very well but the rest of the staff either looked like Construction workers which did serve me behind the counter? or maintainace people. The only other staff was a tall lanky guy with a suit that was 10 times too big for him, but you could tell he was trying to look his best. We relise the hotel is under some renos but its sad when you cant tell the staff who is who? How about putting out some garden furniture as the place has a fantasic garden were you used to be able to sit and enjoy the outdoors??? BW you need to up your game in this place as there are NO stars in this motel.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about you not being able to identify who our BEST WESTERN employees were upon arrival. I have reminded them to make sure there in proper uniform and attentive to our guests always. We hope to see you return so we have another chance to deliver to you superior customer service! Annette Cunningham Customer Care Specialist

"Hotel Comfortable, Desk Clerks Terrible"

3
22/07/2016

Although the hotel, room, and food was good, Desk clerks were unfriendly and did not give necessary information. They did not follow instructions asked for when reservation was made on 800 number. Possibly not as 'motorcycle friendly' as advertised.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Thank you for the kind comments about our hotel. My deepest apologies our staff fell short with delivering superior customer service. I have reviewed this with them to remind them we always want to try our best to make our guests stay a amazing one! We hope to see you return next time your in the area! Annette Cunningham Customer Care Specialist

"Birch Run"

4
21/07/2016

This hotel is well set up and easy to navigate the staff is very helpful and friendly. Although the breakfast was small it was very well prepared and displayed. The hotel is located very near Birch Run Outlet mall and not far from Frankenmuth Christmas store. Easy access from highway 75

"Construction at Hotel did not help rating"

3
20/07/2016

Hotel staff was very nice. Pretty nice room. Mattress could have been better. Hotel is undergoing renovation, and so some of the things were not available - fitness center. It's upgrading to a Best Western Plus, which I usually like. Pool is EXTREMELY SMALL, and so is hot tub, but they are very nice, and indoors, another plus.

"Lies and deceitful booking issues"

2
19/07/2016

The only saving grace of this hotel was the lounge, called the Fireside Grill. Great food and great staff. Your guest services, however, need some better training. When I reserved they had to call back because they didn't write down my CC right. Then they lied about rooms available, charged me for 2 rooms, and the room was poor quality. Not BW's best.

"Pizza, Beer and New Friends"

5
19/07/2016

We read great reviews about the pizza and friendly staff at the Fireside Lounge. We weren't disappointed. They offered a variety of beers, chilled perfectly. The friendly staff were very attentive. Jessica pours a mean margarita. Esteban hand pulls the pizza dough. Richard went out of his way to find us Canadians some vinegar, before we asked for it. Even though Anthony's fries were spiced just right and vinegar wasn't needed. We had such an enjoyable time, making new friends, we extended our vacation and stayed the next night at the Best Western, with Peter and his crew. Even with ongoing renovations, the hotel is clean and the staff professional. We look forward to returning next year during vacation to see the end result.

"Great place, can't wait till renovations done"

5
17/07/2016

This is a nice place. It really needed some updating and they are currently doing so, so can't fault them for that. The first room we had, had issues but we got a new room promptly and the service received was excellent. The pool and hot tub are very nice and clean. The restaurant is really good and had good prices. The service was also excellent. The breakfast was great but had a strange set up. You had to walk to two different places to get food. Hopefully that is fixed with the renovations. We will stay here again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We cannot thank you enough for the kind comments about our staff and hotel. I am pleased to hear you had a nice stay here at our property. We look forward to seeing you next time your in the area. Annette Cunningham Customer Care Specialist

"On it's way to greatness"

4
16/07/2016

They are in the middle of a total rehab, I have no doubt that this hotels will be one of the best hotels in the area. The rooms have been redone and the beds are very comfortable.The breakfast was ok but if you want something better ,you have many choices in the area for food

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Thank you for the wonderful compliments about our hotel. Our staff was pleased to hear you enjoyed your stay with us. We look forward to seeing you once our transition to BEST WESTERN PLUS is complete. Annette Cunningham Customer Care Specialist

"Just Okay."

3
16/07/2016

Just ok. The breakfast area is in 2 separate places. Couldn't use the hot tub cause the people from the bar seem to like it, with their companions. Others still at the bar were drunk and loud. Grab and go bags were only given instead of breakfast (they need to go to the Holland Best Western for some tips and training on customer service). Heidi at the front counter seemed as if we were an inconvenience to her, not a guest. She seems to stay busy in a room behind the counter, while customers wait. Business center is a room with the convenience store. They advertise "newly renovated" when it should be "newly renovating". Its all under repair. Elevator doesn't work, but Maintenance Manager was happy to help carry bags, and very kind. Furniture cloths cover many items around the reception area, with dumpsters and machinery in the parking area. Mexican Restaurant next door-closed. Very close to the attractions and other places (food, grocery, etc..). Paid too much for just okay. Clean rooms.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about your stay not being as wonderful as we would of hoped. I have forwarded all your concerns to the proper departments to be addressed immediately. We appreciate all feed back good or bad so we can better ourselves and our property. We hope to see you once our BEST WESTERN PLUS transition is complete. Annette Cunningham Customer Care Specialist

"Great place...stay here every year! !"

5
13/07/2016

My family and I always come up to Birch Run to do some pre-school shopping and we always stay here which never disappoint. This time the room was a surprise... It had a set of bunk beds in a little alcove perfect for my girls with the TV inside too! They were tickled!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Wow! We cannot thank you enough for the wonderful comments about our hotel and our so happy to hear you returned to our property. I am so pleased to hear your family enjoyed the family suite! We look forward to seeing you again soon! Annette Cunningham Customer Care Specialist

"Moving On Up"

3
11/07/2016

We had the distinct pleasure of staying in the 3rd floor tower which houses 2 rooms; one for us and one for our friends. This provided a quiet seclusion and a peaceful hideaway when wanting to escape the daily activities - just for a bit. Although the facility is in the process of a major renovation, our stay was pleasant and satisfying. Clean, fresh, and full of lodge-like charm. Every conversation with staff was personable and helpful.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Thank you for the kind words about our hotel and staff! We are pleased do hear you were able to have a nice time away with friends at our property! We hope you will come back and see once our transition to BEST WESTERN PLUS is complete! Annette Cunningham Customer Care Specialist

"Excellent stay"

5
11/07/2016

My sons surprised there mother on her birthday by traveling to see us with the grandkids. They stayed at this Best Western in Birch Run and we stayed there on Saturday night with them. I have driven by this hotel hundreds of times and thought it looked nice. After staying there once you get in back by the rooms it is awesome. Grandkids had a great area to run on the grass and play, we had plenty of chairs to sit outside and visit with adult beverages and they did have a bar available. Rooms were nice except for the bathroom area was a little tight.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Wow! We cannot thank you enough for the wonderful comments about our hotel. I am so pleased to hear you were able to have such a wonderful time here with your family! We look forward to seeing you again! Annette Cunningham Customer Care Specialist

"Okay inside but lacking outside!"

3
10/07/2016

This was our first stay on our road trip this year. When we arrived, I was surprised with the exterior, but renovations are fixing it up and I do think that there is great potential. Our room was fine but nothing exceptional. Unfortunately breakfast was the worst we have ever had at a Best Western.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about our exterior looking uninviting as it is being all redone. We are excited for it to be complete soon for our guests. Staff has been working hard to arrange and add new items to breakfast. Thank you for letting us know improvement is still needed! We appreciate your feedback so we can better ourselves and our property! We hope to see you return once our BEST WESTERN PLUS transition is complete. Annette Cunningham Customer Care Specialist

"1st Rate Staff"

4
10/07/2016

This is a fine motel undergoing some interior & exterior renovation. A long-term plus for some quite minor short-term eye appeal negativity. The hotel staff though are among the best anywhere. I interacted with five of them and was impressed with all - way above the call of duty. The room was clean & comfortable. There is no doubt, I would stay here again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We appreciate your kind words about our staff and hotel. We are excited for our Best Western Plus to be completed for our guests and thank you for your patience with the remodeling during your stay. We look forward to see you return next time your in the area! Annette Cunningham Customer Care Specialist

"Another great Stay"

5
07/07/2016

This hotel never fails to satisfy. I have been here many times, and will continue to do so in the future. Reasonable rates. Great rooms. Clean. Helpful staff. Great location. At my most recent stay, the hotel was experiencing some renovations. This did not interfere with the quality of my stay.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Wow! We cannot thank you enough for the kind comments about our staff and hotel. We are so excited for our transition to BEST WESTERN PLUS to be complete. When you return we look forward to hearing what you think about the many new updates! Annette Cunningham Customer Care Specialist

"Needs a make-over!"

2
06/07/2016

Best Western is always "hit or miss" -- miss this one! Hotel is old and depressing looking. You will pull in and the entire family will sigh - "UGH!" Shop around -- You won't want to have your family stay here. Room was clean. Find a place to take everyone to breakfast - you'll be glad you did.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies our BEST WESTERN PLUS renovation took away from your stay. Renovations are messy but the complete product will be worth it for our guests to enjoy! We have recently added new items to our breakfast menu we do however appreciate you letting us know improvement is still needed. We hope to see you return once our transition is complete and can enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Outlet Shopping"

2
04/07/2016

This room is below my expectation. We are a group of 6, the room had only 4 chairs, 2 of us have to sit on the bed. Bed sheets, blankets, pillows were very worn out. Water pressure of shower was so low, it took longer time for each of us to complete a shower.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was disappointed to hear you did not enjoy your stay here with us! We do however appreciate you letting us know what we can improve on. I have forwarded your concerns and comments to the proper departments so we can better ourselves and property. We hope you come back and see us so we can have another opportunity to deliver to you superior customer care! Annette Cunningham Customer Care Specialist

"Nice Place to Stay"

5
01/07/2016

My wife and I were making a trip to see our children and grandchildren for a BBQ. It was the half way mark to Frankenmuth and we had reservations for the Bavarian Inn Lodge the very next day. So, we decided to make an extra reservation for one night and chose the Best Western. Believe me, this was not a mistake. We were greeted at the desk by a very sweet and friendly person named Crystal. She was very helpful and one could tell she really enjoys her job. Our room was on the second floor, and the only way up is taking the stairway. If one has a lot of luggage or is handicapped, it's not easy. If you have one or botyh of these conditions, I would suggest when booking to a first floor room. Booking on line is the cheapest way to go. Our room was $66.09 for the night. The room did need some updating, however, they are currently in a renovation. The room was spacious and the beds were very comfortable. There was also a small refrigerator, hair dryer, and iron/ironing board in the room. With the free WIFI, Crystal was a big help, not only to me but to others who came down. It's a little difficult to sign on, but Crystal with a cheerful smile would show each person how to get on, either by smart phone or lap top. Crystal gave us each a free drink coupon for either a beer or a glass of wine for the on-site restuarant's "Happy Hour". After reviewing the ticket, we noticed that if $7 or more was spent on a meal, the servings of beer and wine were free. So, we went down for dinner and was greeted by a friendly, helpful waiter/bartender named Estebon Rolon. Estebon took very good care of us as well as the other diners. My wife and I both ordered the Cobb Salad that was both very fresh and tasty. Will we stay here again? Yes! Thank you Crystal and Estebon for your friendliness and hospitality. One can tell that you both enjoy people and the good work you do.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay with us! We appreciate all the kind comments about our hotel and staff. I am very pleased to hear Crystal and Esteban took good care of you during your stay! We hope you come back and see us next time your in the area! Annette Cunningham Customer Care Specialist

"Comfy Joint"

5
28/06/2016

The Hotel is close to shopping and attractions of the area. Very clean rooms, excellent decors, Comfortable beds. nice food. Try their suites, are great with unbelievable prices. i believe after massive renovation they are doing will be even more inviting.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay with us! We appreciate the kind comments about our hotel and staff for future travelers to read. We hope you return once our transition to BEST WESTERN PLUS is complete to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Nothing special as a motel."

3
23/06/2016

The motel is going through renovations. The price reflects the situation. Staff is very helpful and quite nice. It did bother us that the hall doors were not secured. Overall the value was good. Breakfast was fine. We would go back in the future.

BWBRCustomercare, Cutomer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as we would of hoped for you! Thank you for the kind comments about our staff! We hope you come back and see us once our BEST WESTERN PLUS transition is complete. Annette Cunningham Customer Care Specialist

"give it a few months and it will be really nice"

4
22/06/2016

We stayed here because it was about the only hotel around that could put our family in one room (6 people). Very pleased with the spacious room and cleanliness. Hotel was under construction/renovation and a little junked up with their equipment, but service was good. Food was pretty good, and really enjoyed the coffee:-). It seems that when they finish fixing it up, it will be really nice. I thought it was a good value for the money. We were in town for a wedding and were able to book a room here for less than the deal they had booked elsewhere for the wedding party.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was pleased to hear you enjoyed your stay with us! Thank you for the kind comments about our hotel! We appreciate your patience during our renovation and our excited for it to be complete for our guests. We look forward to seeing you next time your in the area! Annette Cunningham Customer Care Specialist

"Need to stay here"

5
20/06/2016

This motel knows how to treat its guests, and is worth stopping at. You will be glad you made this choice if you are in the area. Food was excellent and the service for early departees was beyond the norm.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you enjoyed your stay with us! We appreciate the kind comments about our hotel and staff. We look forward to seeing you next time your in the area! Annette Cunningham Customer Care Specialist

"Great value for the money"

5
13/06/2016

This hotel is nice and comfortable and conveniently located right off the freeway. It has a nice pool and hot tub and bunk beds for the kids. A wonderful breakfast awaits you every morning. The staff is super friendly and quick to fix any problems.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay with us! We thank you for the kind comments about our hotel and our pleased you enjoyed our family suite! We hope to see you in the future when you return to Birch Run. Annette Cunningham Customer Care Specialist

"Pretty Disappointed"

2
11/06/2016

I am not sure what was going on at this place. After a long drive from Washington, DC, I ordered a dry martini in the restaurant/bar. i was told there was no dry vermouth. My wife ordered an IPA, and she was told they were out if it. I then ordered a gin gimlet with Rose's lime juice. When it came, it was yellow from the lime juice which is what happens when it gets very old. So, the bar manager needs to learn how to run things. We ordered a pizza, and it was outstanding. One of my issues with aging properties is that they have entrances to the rooms from the outside. And when people smoke in front of their rooms smoke wafts all over and eventually ends up in your room. Ugh!!! Room was pleasant and the beds were decent. Another guest told us not to waste time on the breakfast. The eggs he said were rubbery and not to bother. So, we ate at Bob Evans. The room was only $69.00 so it is what it is.

BWBRCustomercare, Custome Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was disappointed to hear you did not enjoy your stay here with us! We do however appreciate you letting us know what you liked and what we can improve on. I have forwarded your concerns and comments to the proper departments so we can better ourselves and property. We hope you come back and see us so we can have another opportunity to deliver to you superior customer care! Annette Cunningham Customer Care Specialist

"Nice Hotel"

3
09/06/2016

I stayed here on a week night for business. I have stayed here over the years with a company I worked for. This is the first hotel I have stayed at in years that did not have a microwave in the room. Hotel staff was great. They are remodeling some of the property. Was given a voucher for a free drink at the bar for happy hour and told if you order dinner before 7 pm your drinks after the free one would also be free with the purchase of your meal. BUYER BEWARE this is a suck you in the door special. I was drinking draft beer and told that the beer of my choice was not one of the free ones. SERIOUSLY MISS LEADING. The patron next to me had the same experience. If they have stipulations they should inform you. Other than that it was a good value for what was paid. I would stay here again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about the confusion on our room types and what they include. We want all guests to have a relaxing stay in a room they enjoyed. I apologize about the misunderstanding with our happy hour its selected wine and beer that is part of the promotion. Upon arrival we try our best to explain this and it is also on the coupon given to you at check in. Thank you for letting us know we need to try harder to inform guests about this so confusion is avoided and they do not feel cheated. We hope you return to see us so we have another opportunity to deliver to you superior customer service! Annette Cunningham Customer Care Specialist

"Nice Beds!!"

4
08/06/2016

We stayed in a pet friendly room, very nice. The beds where very nice, we where surprised. You always wonder what you'll get when booking a pet friendly room. This room was nice. We did order room service, their pizza, did take awhile but that was explained, made fresh. We also order the cheese garlic bread could of ate that all day, very good. Room service was great!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your room and had great comfort in your bed! We cannot thank you enough for the kind comments about our hotel. We appreciate you and your business and look forward to seeing you very soon! Annette Cunningham Customer Care Specialist

"Not the worst BUT...."

2
07/06/2016

My husband and I were coming to town for a wedding and had to bring our pets. We were looking forward to this hotel stay after reading the reviews and their competitive pet rates. When we arrived, we had about an hour and a half until we had to be at rehearsal. We check in and go to our room - the AC unit doesn't work. We called and they said they would send out maintenance but instead we received a housekeeper who simply unplugged and plugged it back in. We spoke to the manager and explained we would need to switch rooms since we could not wait to have it fixed and we wouldn't leave our pets in a non-air conditioned room. We were initially told they were booked for the weekend but then they agreed to move us into a room on the second floor. When we got there, the room smelled of cheap air freshener attempting to hide the fact the former tenants smoked in the room - while the smoking factor is not their fault, the stench from the spray used gave us an instant headache. The worst issue was the clipped toenails next to the night stand. We very seriously contemplated staying at the hotel across the street and paying almost triple what we were paying at this Best Western. We did not due to lack of time. We understand the smoking issue but if you're attempting to accommodate someone after an initial error, can you not inform us that the room may smell a bit in an attempt to make us comfortable? If housekeeping is thoroughly cleaning a room, I would expect them to notice the AC is not working which brings to question the cleanliness - note the clipped toenails here as well. Also, we had a completely vacant second floor other than the people in the room right next to us. Fully booked? This was not the worst experience but it definitely could have been much MUCH better. If you're staying for one night and sleeping only, this could be an option. If you're bringing your family and/or pets, it's worth the extra money to stay at another hotel. Unfortunately, we will not be choosing Best Western for our next hotel stay.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about all the troubles during your stay. I have forwarded this to housekeeping to remind them to not forget the areas that sometimes get overlooked. We take pride is giving our guests a clean comfortable room. We do test our ac units regularly so I apologize about this happening and affecting your stay. When unfortunate situations like this happen we try our best to solve the issue promptly. We hope you come back to see us so we can have another opportunity to deliver to you superior customer care. Annette Cunningham Customer Care Specialist

"Good Location, Friendly Staff, Great Pizza"

4
07/06/2016

This is our second time staying here. It is an older BW but they are renovating to improve the rooms - we were not at all inconvenienced by the renovations taking place. We paid a bit more to upgrade to a King with Balcony and are very happy we did. After a day shopping it was relaxing to sit on the balcony overlooking the sheltered courtyard. The staff were all very friendly! There was a Mgrs promotion on offering free drinks between 5-7 with your meal so we gave it a try. It was suggested we try their homemade pizza or their salmon dish. We chose the pizza and are we glad we did - one of the best tasting pizzas we have had. We ordered the 14" and the two of us could not finish it - the smaller one would have probably been enough. A beer and glass of wine each plus pizza for $20 (incl $5 tip) - good value! We will be back!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was happy to hear you enjoyed your courtyard room! We appreciate the kind comments about our staff and hotel. We are excited for the transition to BEST WESTERN PLUS be complete for our guests to enjoy! Thank you for returning to our property and we look forward to seeing you soon! Annette Cunningham Customer Care Specialist

"Routine"

4
06/06/2016

The location is excellent for the purpose of our travel. We found the staff extremely pleasant and approachable. The rooms are very clean and well equipped. We really like that the pool has later adult hours for our increased enjoyment.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay here with us! We cannot thank you enough for the kind comments about our staff and hotel. We appreciate you and your business and look forward to seeing you very soon! Annette Cunningham Customer Care Specialist

"good for price"

3
06/06/2016

always friendly we have stayed here 3 or 4 times and they are clean rooms and have many options, it will be very nice when they are done with the remodel. they need to improve pool, I think it may be because of the remodel,also they could use some picnic tables and lawn furniture in the courtyard area, they used to have these,

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to hear you enjoyed your stay here with us! We cannot thank you enough for the kind comments about our staff and hotel. We too are excited for the BEST WESTERN PLUS transition to be complete. We cant wait for you to tell us what you think when you come back and see us! Annette Cunningham Customer Care Specialist

"This hotel was better than expected."

4
01/06/2016

The staff was friendly and professional. The cleaning staff was extremely personable and customer service oriented. The bed was comfortable and the room was clean. I truly appreciated the quiet atmosphere. Although there were some kids running up and down the halls, it was quickly quieted.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
review, May 31, 2016 Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to here you enjoyed your stay here with us! We cannot thank you enough for the kind comments about our staff and hotel. We appreciate you and your business and look forward to seeing you very soon! Annette Cunningham Customer Care Specialist

"Nice clean hotel close to shopping"

4
01/06/2016

BW is our favorite chain and this one is no exception. Birch Run outlet Shopping is just over the hwy. and a magnet for us. This hotel has great staff which are friendly, but sometime they seem rushed off their feet as appear to be short staff at times. The rooms are clean neat, and in good repair. Some renovations are underway as they seem to be striving to keep up with what customers want. The pool is really nice and if you like to soak, there is a large hot tub right beside the pool. They have a free drink provided between 5 & 7.00 PM in their nice bar area, with bar type food offered, but this time out the grill was not working, except for Pizza, which was a disappointment as we would have to go out to eat rather than stay in.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
review, May 31, 2016 Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We appreciate the kind comments on our staff and hotel. My deepest apologies about shortness of staff and our grill giving us troubles. We always try to give the best customer service no matter the situation and I apologize if we fell short. We hope you return when our BEST WESTERN PLUS transition is complete to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Do not go here"

1
01/06/2016

The staff was very friendly and that is the only good thing I can say about this hotel. No elevator, no work out room and no game room very small pool. The website is very deceiving. I know it is under renovations but the hotel needs to just shut down and re-open when it is completed. Very disappointed and we ended up cutting our trip short because of this hotel

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
review, May 31, 2016 Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies our renovations took away from your stay. We are excited for the BEST WESTERN PLUS transition to be complete for our guests. We hope you come back when its complete to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Fantastic Hotel"

5
29/05/2016

Excellent hotel, wonderful service and amazing food! Always love to stay at this hotel as they offer a great stay for family and friends. Great location to shopping. We have always loved the food in their Lounge and they have a welcoming Happy Hour.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to here you enjoyed your stay here with us! We cannot thank you enough for the kind comments about our hotel, staff and fireside lounge. We appreciate you and your business and look forward to seeing you very soon! Annette Cunningham Customer Care Specialist

"Excellent hotel"

5
29/05/2016

One of the best hotels in the area!!!! Try it. The suites are even better with best Price. Staff are awesome. Clean comfortable beds. Free breakfast, cant beat it. Close to all the freeways and shopping centers.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was ecstatic to here you enjoyed your stay here with us! We cannot thank you enough for the kind comments about our hotel and staff. We appreciate you and your business and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Nice hotel"

5
28/05/2016

Booked last minute, price was considerably lower than other area hotels on the holiday weekend. Room was clean, bed was comfortable. We received tickets for a free drink at the bar, which I was not expecting. Breakfast looked good, we did not eat though. Would stay here again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. I was blown away by all of the kind comments about our hotel. Our staff was ecstatic to here you enjoyed your stay here with us! We appreciate you and your business and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Diamond in the rough."

5
23/05/2016

My husband and I stayed here for our anniversary. Although the hotel was making renovations, the staff was extremely friendly. We had a jacuzzi suite with a fireplace, and it was quiet, peaceful and very relaxing. The only thing about the room that I would change, is I wish the fireplace made a crackling sound. :) We didn't use the pool or hot tub, so I can't make an honest review on those. One con I would have to say would be the breakfast. While the waffles were delicious, the rest of the breakfast was not so good. The eggs were over cooked and very rubbery. Yes they offered cereal and oatmeal, however it would have been nice to see some fruit or yogurt as an option. All in all, I would say this hotel is one I will definitely keep in mind for my next trip to Birch Run.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We appreciate all of the kind comments about our staff and hotel. We have been experiencing with breakfast to make it a satisfying one for our guests. Thank you for letting us know improvement is still needed. We appreciate you and your business and look forward to seeing you in the future. Happy Anniversary from all of us here at the Best Western! Annette Cunningham Customer Care Specialist

"It's a toss up"

3
18/05/2016

Very nice staff, they are doing renovations now, so maybe when that is done, I would hope/assume it will be a nice improvement. It's an old building that is in half way decent shape, but needs a freshen up. Could be more clean, like carpets and vacuuming, wiping stuff down etc. We were able to check in early. Got a balcony room, which has an interior entrance door, but then another door out to the balcony with two chairs and a table, which overlooked the courtyard. Not all rooms are like this, and not all rooms have interior entrances, so be careful in booking, to get the style you want. I believe dogs are allowed on the first floor, exterior entrance rooms. Breakfast was good, though in two separate areas. Waffles, pancakes cereal stuff on one side, then around the corner at the bar area was some hash browns, sausage, toaster stuff, and a frittata egg dish, which was very good. I came down about 8:00 on a Tuesday, and I was the only one there. I took a plate back to our room, but seating is available in the lounge area, which converts to a bar in the evening hours, with a drink ticket each, when you check in. Housekeeper did not replenish our coffee while we were there, and the little coffee maker they have is messy and only brews it directly into your cup, (Not a Kuerig) we went out and bought coffee, it just seems to hiss and make a mess on the counter. They are putting in an elevator so there are construction tools, trucks, cinder blocks, workmen etc. around back, pool was icky and kinda small, couldn't see the bottom thru the cloudy water. There was a refrigerator in the room, but no microwave, though there is one you can use, downstairs by the breakfast area. I believe the work out room is closed, and I never saw the arcade room, so it's closed or not open at this time? They supposedly have free wifi, but I could never get a signal. Everytime I would look something up, I had no connection. But in all, it served it's purpose. Bathrooms are small, with toilet and tub in one room, then you come out to use the sink and counter area. Not to much tv channels either, but I guess you're not really there to sit in the room, we were out shopping!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our deepest apologies if our renovations affected your stay. We are happy for the transition to BEST WESTERN PLUS to be complete for our guests to enjoy. I have forwarded the issues and concerns to the proper departments so we can ensure these problems are prevented in the future. We thank you for staying with us and hope to see you in the future! Annette Cunningham Customer Care Specialist

"Poor management"

2
17/05/2016

We made our reservations almost a year ago, as we were coming to the area for a big dog show. Our stay was 6 days We reserved two room, one adult and two dogs in each room. We checked in on Sunday afternoon in joining rooms with two queen beds. After staying in these rooms for two days, we returned to our room rather later only to learn that we were locked out of our rooms because they had mistakenly put us into rooms that were identified as hypoallergenic rooms and we would have to move that night. Say what? They know we had dogs as we had signed the pet policy sheet and now after two days in these rooms we had to move immediately. Final they relented and allow us to stay in the room that night. Next morning, they had one room available but the other wouldn't be ready until later. I spoke with the person on the desk and explained that I had packed everything and it was sitting next to the door and THEY could move my stuff. They said they would and would call me to tell me the room was available. They never called. We again had a late arrival only to learn that all my stuff was still in the old room because I had not given authorization to move it. When I said I had given my authorization earlier in the day, the night desk clerk said that wasn't true because he had never spoken with me. Well right, he wasn't the morning desk clerk that I give my authorization to. I got my stuff moved across the parking lot and the desk clerk did come and carry a few bags. The next night, there were people in the rooms that we had previously been in. I wonder how these rooms were again made to be hypoallergenic after there had been two big hair dogs in them the prior two days. The room were average for the price but the poor management resulted in this poor rating. Also while the wifi was free, it was extremely slow. You get what you pay for.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about the confusion upon arrival with which rooms are pet friendly. We have went over again with our new hires the importance of accuracy with reservations to make sure our guests receive all they have requested. We want all guests to have a relaxing and enjoyable stay. We hope you will consider staying with us in the future! Annette Cunningham Customer Care Specialist

"Good stay!"

4
16/05/2016

Stayed 2 nights here. Staff all were very friendly and helpful, including housekeeping. Breakfast set up was a little odd, but there were many choices, including gluten-free cereal upon request. The room was very clean and had everything we needed. Currently, there is no elevator, but staff was able to get us a ground floor room. I believe all rooms are accessed from the outside. Internet connectivity and speed weren't as great as other hotels I've been in, but am thinking it has to do with the layout of the property. We were able to connect and use the internet. Great location for on and off I-75 and close to the Outlet Mall. Pets are allowed in this hotel for an additional cost, if allergies might be an issue.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We appreciate all of the kind comments about our staff and hotel. We soon will have our elevator installed and all remodeling complete. We are excited for the Best Western Plus transition for our guests and hope you return to see all the new changes! Annette Cunningham Customer Care Specialist

"Don't Judge by the outside!"

4
16/05/2016

Staff was wonderful, esp. the manager. Room was great! They are under construction and the new rooms look very inviting when they get done. Don't judge by the outside of the hotel. It's kind of a diamond in the rough right now. I had a great stay, but I also paid a little more to have a great room. The breakfast was a great selection but it wasn't kept fresh until the end. So if you get up late, well you know the drill. I would wish them to better the waffle and pancake mix they use, because it was very gummy. I thought the choices were good. We had an interier room. Loved it and the Lounge was good. Nice cold beer on tap.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We appreciate all of the kind comments and great suggestions. We are very excited for our BEST WESTERN PLUS transition to be complete for guests to enjoy! We thank you again for staying with us and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"They Gave My King-Size Suite to Someone Else"

2
16/05/2016

We arrived following a concert on a Saturday night. As a BW VIP member I had booked a King-Size-Fireplace Suite w/ a Hot Tub for Sat-Sun nights to celebrate our anniversary. An incompetent desk clerk gave our suite to someone else and we had to settle for a basic room on the 3rd level (no elevator) and then wait to move to our suite the next day. It also spoiled our plans to meet Sun AM with our son in Frankenmuth . . . as we had to wait for the other couple to vacate OUR SUITE . . . I'm sure they enjoyed the UPGRADE!! The hotel is also under renovation --- the gym was closed and roofers were banging on the roof the next day. The manager tried to appease us . . . but fell short as far as my wife was concerned.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about the mix up during your arrival and it ruining your anniversary getaway. We have went over again with our new hires the importance of accuracy before check in progress is complete. We hope you will consider giving us another chance in the future. Annette Cunningham Customer Care Specialist

"Excellent food. Rooms are clean"

3
09/05/2016

Rooms are clean and the staff is very helpful. Our toilet did not work on the first night, but they did get it fixed. The lounge is great. You get a free drink ticket per night per person and if you eat at the lounge between 5-7 pm (I think) you get unlimited house wine and beer. The pizza is excellent.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. Our staff was so pleased to hear you enjoyed your stay with us! We appreciate all of the kind comments about our hotel and staff. My deepest apologies for the toilet issues you had but I am happy to hear it was taking care of quickly for you. Thank you again. We look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Great hotel and value"

5
02/05/2016

The room was clean, décor was great, bed was new and comfortable, breakfast was great, and the staff was friendly and accommodating. I have stayed here before and it is the only hotel I will book when I am in the area.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR! We appreciate your very kind comments on our staff and hotel. Hearing that you stay only with us when you come to town makes us feel such joy! Thank you again for the wonderful review and we look forward to seeing you again very soon! Annette Cunningham Customer Care Specialist

"Very accomadating!"

5
02/05/2016

This hotel was very nice, clean and reasonable. We had pets (dogs) and they had rooms set aside for dog owners and an area for walking dogs - this is important to us. I had to get a room in a hurry due to mix up with another hotel, the Best Western was very understanding & helpful in our situation. If we go back again next year I will be looking to book at this hotel.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR! We appreciate your positive review for all future travelers to read. I am so happy to hear our staff took good care of you and was able to accommodate you and your pet. We look forward to seeing you very soon! Thank you again! Annette Cunningham Customer Care Specialist

"RUDE STAFF...horrible room"

1
21/04/2016

We were on an an extended road trip for our honeymoon. Had great success using Priceline until we got to Birch Run. Every other hotel ensured we had a king bed and often upgraded us without us even asking. Not so at Birch Run. The clerk at the desk noticeably changed her demeanour when she pulled out our reservation and saw that we had booked through Priceline. She informed us we had a room on the second floor (with no elevator) with two beds. All we really wanted was a ground floor room (I have a physical limitation) and a king sized bed. The clerk acknowledged they had other more suitable rooms available but then stated to us that "Priceline customers are not eligible to get the nicer rooms." Well, we certainly got what Priceline customers are "entitled to." The room was horrible. Beds were uncomfortable. Linens nearly transparent. Carpet old and discoloured. Bathroom was gross. Shower was not clean. Given the less than friendly reception, we decided to go catch a movie and have a late dinner and leave early the next day. I do have to say that the breakfast was very nice. Good selection, good food in a very nice dining area. It was just unfortunate that the breakfast was the ONLY good thing about our stay.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies about how you were treated during your stay. This was forwarded to go over with staff how to properly welcome our guests. I wish we would of had the chance to fix things before you left. Thank you again for your time to write this review and we hope to see you in the future. Annette Cunningham Customer Care Specialist

"Spend a little extra and go somewhere else"

2
12/04/2016

We were with a group that needed about 10 rooms and the area hotels were booked up. The lounge/check in area was ok, and we didn't have any real issue with the pool. The rooms were in need of a good update and I felt like I wanted to clean it myself. You can get away with a quick clean once in a while, but sometimes you just HAVE to get in the corners and baseboards to get dust, hair and other peoples toenail clippings! I was contacted by Best Western to fill out a review of our stay, and I was honest, I didn't like it. I got the typical response of, "we are so glad you enjoyed your stay", letting me know they didn't and probably wouldn't read my review. Book early if you know it will be a busy time and plan on spending a little extra on a room, you're worth it!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies you were not as blown away as we hoped. I have forwarded this to housekeeping to remember to get the areas that are easily overlooked. We are excited for our BEST WESTERN PLUS transition to be complete for our guests. I assure you we read and take every review seriously and reply with a personal message. We really hope you come back to enjoy the many new updates. Annette Cunningham Customer Care Specialist

"Better than expected"

4
11/04/2016

The room was clean, smelled good, the staff was very nice. Breakfast pretty good. Overall, I was very pleased with my stay. I was able to bring my dog and paid an extra $20 for this. The noise level was okay, even though there were a lot of dogs on the premises for a dog show.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was so pleased to hear you enjoyed your stay with us! We appreciate the kind comments you have shared about our hotel. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Construction"

4
07/04/2016

While the service was ok, the hotel neglected to inform me about construction going on at the Lapeer MI location which meant the pool was closed. Since that was the reason I booked the hotel they suggested the Birch Run Location. While the pool was open there was also major construction going on here as well. To compensate for this they offered a manager vip reception at their bar with free drinks, the waitress was very friendly and made sure all our needs were met when we ordered food. I just think they need to make people aware of the construction before they book the hotel.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies our construction affected your stay. I have forwarded this to our staff to remind them during reservations to inform guest of our remodel. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"It was ok"

3
05/04/2016

A little more than we wanted to spend , but it met all our needs . Rooms and service we good but just average . Most of the breakfast was not very good , below average . The room had a second door to the outside , which was good for us to have a smoke break without having to go thru the hotel . Our stay there was not perfect but adequate .

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies you were not as blown away as we would of hoped. Our staff has been working hard to deliver a satisfying breakfast. Thank you for letting us know improvement is still needed. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Weekend Getaway"

4
02/04/2016

My wife and I had a great time on our weekend getaway here! We were overdo for some time together and the warm comfortable atmosphere at this hotel was just what we needed. Our Saturday night dinner and drinks was awesome by the fireplace. We will definitely be back!

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We are happy to hear you and your wife had a nice getaway! We want every guest to have a relaxing time and excited to return. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Clean"

3
23/03/2016

This was a clean hotel. Not bad. Right off the free way. Close to Frankenmuth and close to all the outlets. Had the fireside lounge inside of it which made it nice if you wanted a drink or food. The food was really good too. Staff was friendly and helpful. There was a nice pool and hot tub. Worth it. I would stay again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was happy to hear you enjoyed your stay! The kind comments on our hotel were much appreciated. We want every guest to have a relaxing stay and excited to return. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Friendly staff, great price, and clean!"

4
21/03/2016

The staff were very friendly. The room was clean and comfortable. We had a family suite, even though it was girls weekend. There were 4 bunk beds and a queen bed. A TV in each area and a table in the larger area. It was perfect! I would definitely stay again.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. We are happy to hear you had a great girls weekend! We want every guest to have a relaxing stay and excited to return. We thank you again for your review and look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Clean rooms and friendly staff"

3
15/03/2016

We stayed at the Birch Run best western on a recent trip to Zehnders and the birch run area. Rooms were well kept, we had a queen suite for our three kids. They provided a crib for our 1 year old free of charge. Staff was very friendly on check in as well at the complementary breakfast. Be sure to look around the corner at breakfast for the break, juice, milk and other hot items. Initially it looked like there was only cereal and muffins on the bar.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was happy to hear you enjoyed your stay! I will be sure to pass along the kind comments to everyone. We want every guest to have a relaxing stay and leave refreshed. We thank you again for your review and look forward to seeing your family in the future! Annette Cunningham Customer Care Specialist

"Nice hotel for couples or family"

5
13/03/2016

I have stayed at this hotel a few times. The first was for a romantic getaway with my beautiful wife. We stayed in the jacuzzi suite that had a heart shaped hot tub, an electric fireplace, and romantic decor. It was very nice, thought the only complaint for that room was the bed was too hard. Also when staying there you get a free drink from their bar there. We also stayed there with our kids and they had a room with built in bunk beds so that was nice so didnt have to hear kids fight about space in bed.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. Thank you for the amazing scores! Our staff was so pleased to hear you enjoyed your stay! My deepest apologies about the bed not giving you the comfort you deserve. We want all guests to have a relaxing stay and leave refreshed. We look forward to seeing you in the future. Annette Cunningham Customer Care Specialist

"Poor quality"

3
08/03/2016

when we checked in there were burned out light bulbs, not enough towels for the bathroom area or jacuzzi, dusty fixtures, fireplace didn't wok - didn't provide heat, fixtures were not marked so we didn't know what most of them were used for.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. We value all of our guests comments, positive or negative so we can make improvements to our hotel. My deepest apologizes about all the troubles you had with you room. We want our guests to have a relaxing stay excited to return. I have forwarded all issues to maintenance and housekeeping so they get addressed immediately! We hope to see you in the future! Annette Cunningham Customer Care Specialist

"Very nice hotel"

4
07/03/2016

The hotel was great and so was the stay. Check in was a little rough because one of the ladies behind the desk had a terrible attitude when I was asking her questions about the difference with CLC Lodging. However, the ladies that were three in the evening were extremely polite and accomodating once my parents checked in. The rooms were very clean, the bar and lounge was nice and it made you feel very welcome to stay down there as long as you would like.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. We value all of our guests comments, positive or negative so we can make improvements to our hotel. My deepest apologies how check in was for you. All guests deserve a warm welcome and to receive outstanding customer care. I have forwarded your concern to management to be addressed immediately. Thank you for letting us know. I will be sure to pass along the kind comments on our other front desk staff, lounge and housekeepers. We look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Not great"

3
07/03/2016

I have stayed at this hotel before with no problems, this time we had dirt in the bathtub and the mattress was old and uncomfortable. Sheets were stained and would not stay on the bed - quite disappointed as my other stays here have been way above average.

BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. We value all of our guests comments, positive or negative so we can make improvements to our hotel. I would like to apologize because, from the sound of things, you were not as quite blown away as we hoped. My deepest apologies about the lack of cleanliness and comfort you had during your stay. I have forwarded your concerns to laundry and housekeeping to be addressed immediately. I am excited to say new mattresses will be part of our BEST WESTERN PLUS transition. We hope you return when we become BEST WESTERN PLUS to enjoy the many new updates! Annette Cunningham Customer Care Specialist

"Great for Frankenmuth visit, Try the Hotel Wings!"

3
26/02/2016

Stayed at this hotel as all the hotels in Frankenmuth were sold out and we wanted somewhere close enough to Frankenmuth so we stayed here. Overall the hotel was good for what it is. The price was decent and it is close to what you need to be close to: Frankenmuth attractions and the Birch Run shopping outlets. The drive to Frankenmuth is less than 10 minutes and the drive to the Birch Run outlets is less than 2 minutes. When we stayed there were renovations taking place which I felt took away from the experience as we would have to go through the renovating areas to get to our room. While the hotel had a clean appearance, the carpets and interior had an "old" vibe that felt like it needed updating and overall cleaning. The room was nice and the size was great, though the washroom was also dated and I felt skeptical to take a shower there. I reserved this hotel specifically for the pool / hot tub also, but it was really busy so we never got a chance to enjoy it. They said after 9 or 10 pm there is an hour of only adults and no kids, but when we went around 9:30 or 10:30 there were still a family with many kids and I felt awkward asking them or the hotel staff to make them leave. I wish the hotel itself would have made sure that after that cutoff time the kids are gone. One highlight of this hotel was their food! First of all, I'm used to hotel room service and hotel restaurants to always be unnecessarily expensive. This restaurant and room service were very fairly priced which was great! We went for late night snacks and upon the bartender's recommendation, we ordered their wings. DELICIOUS!! They were very well seasoned and crispy wings with various side sauces to dip them in. I would definitely recommend giving them a try as they were great. Overall, good stay. The hotel gives you everything you need at a good price. It needs some renovations and it seems like they are undertaking those :)

BWBRCustomercare, Customer Care Specialist at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. We value all of our guests comments, positive or negative so we can make improvements to our hotel. I would like to apologize because, from the sound of things, you were not as quite blown away as we hoped. I have brought up your concerns about the adult pool time to staff to prevent this from happening in the future. I am sad to hear the renovations took away from your experience with us. I am however ecstatic to hear you enjoyed our food at the fireside lounge and will be sure to pass the nice comment along! We want to offer our guests all they deserve and hope you return and see us when we become Best Western Plus! Annette Cunningham Customer Care Specialist

"Great Spot to Chill"

5
22/02/2016

All employees were awesome!!! Best service, stating with Megan at front desk (reception) to house keeping crew,kitchen and restaurant staff. clean rooms with ready set comfortable temperature on arrival, nice scent / aroma as you open the door and every morning after cleaning the room, employees are ready to help even before asking. nice experience. Great value for the money Paid per night. In future if you can provide different kind of breakfast meat for those who don't eat pork, will be greatly appreciated, but if not possible, wont change the way I feel about your Hotel. Keep good great.

BWBRCustomercare, Customer Care Specilist at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR. We appreciate your incredibly nice review about our hardworking staff! From the sounds of things you had a amazing stay and we can not express enough how happy that makes us all feel! I am pleased to inform you this week we have been introducing new items to our breakfast! We are excited for the positive change for our guests! We look forward to seeing you in the future! Annette Cunningham Customer Care Specialist

"Super Clean, Excellent Experience"

5
21/02/2016

My wife and I stayed in the Jacuzza Suite room 11. We were impressed from the second we walked into our room. It just felt clean and almost brand new. There wasn't a spec of dust anywhere in the hotel. I can't stress enough how important cleanliness is to my wife and I, we are kind of freaks about it. This is the only hotel that has met our standards. The jacuzzi was perfect for us. It would be great for a honeymoon or anyone who is looking for a romantic getaway with their significant other. Between the jacuzzi, the california king sized bed, and the fireplace, this place is epitome of romance. Great job to the staff at this hotel for going above and beyond. We will be back!

BWBRCustomercare, Customer Care Specialist at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to review our hotel on TRIPADVISOR! We appreciate your positive review for all future travelers to read. Our housekeeping staff was blown away by your incredibly nice comments! They work so hard to ensure our guests have a clean and comfortable room! We look forward to seeing you return in the near future! Annette Cunningham Customer Care Specialist

"nice motel"

3
15/02/2016

This was a nice motel. They were doing some construction when we there so you can expect some inconvenience. But over all a good place to stay. Staff was pleasant. The food was very good and reasonably priced. Over all we had a nice stay and will go back again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. I would like to apologize about the inconvenience we may have caused you due to the construction we have going on. Despite that, it was such a delight to know that you thoroughly enjoyed your time with us. We hope that you come back and visit once the construction is complete. Again, thank you for taking the time to share your stay with us.

"Nice and Cozy!"

5
15/02/2016

Love to stay at this Hotel! Wife and I frequent the Birch Run Outlet shopping and this is always home base...Frankenmuth is minutes down the road, and the rooms are always clean, relaxing, and rhis property has friendly staff! Business stays are great as well good breakfast, work out facilities, and reliable wi-fi as well.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a friendly review for future travelers to read. Our staff was so delighted to learn that you enjoy your stay time and time again here at the BEST WESTERN. We are glad that our prime location offers you convenience and flexibility to enjoy all the surrounding areas. We can't thank you enough for your taking the time to share your recent experience with us. We hope to see you soon!

"Needs updating"

2
14/02/2016

I expected more from this hotel based on the pictures. When we arrived the hotel seemed a bit run down on the outside. Rooms are in need of updates. They are actually in the process of remodeling and had we known probably would not have stayed there, but the family suite was a desirable room. The pool was quite gross, not clear water and very slimy looking.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. We value all of our guest's comments positive or negative, so that we can continue to make changes to your hotel. I have duly noted your comments and concerns. Our staff hope that's you will give us another change to WOW once our renovations are complete. Again, thank you for taking the time to review your stay with us on TRIPADVISOR.

"Wonderful hotel and staff!!"

5
06/02/2016

I stayed at this hotel under unfortunate circumstances. My husband passed away and I traveled to Michigan for a memorial service for him since his family lives in the Vassar area. I booked a jacuzzi suite and stayed at the hotel for five days. The room was beautiful with a king size bed and fireplace. The jacuzzi was big and very relaxing. The bar and grill had great food and a very friendly staff. Word of advice: be VERY hungry when you order the nachos! They fill a large pizza box! The breakfast was hot and delicious with a variety of options. I am on crutches and the staff help me with my plate for breakfast. They made sure I got back to my room without falling as it is wintertime in MI. When my rental car broke down as I was leaving they did not charge me for a late checkout. The bed was awesomely comfortable. I will stay here again! A special thank you to Michelle for going above and beyond!!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. It's such a pleasure to know that our staff went above and behind to insure that your stay with us wonderful. Our staff here at the BEST WESTERN send our condolences to you and your family. Again, thank you so much for taking the time to share your experience with us. Please come back and visit soon!

"Weekend Stay"

3
05/02/2016

Friendly staff, Clean and updated hotel but beds are hard and uncomfortable. Complimentary breakfast included with waffle maker. Right off the expressway. Close to local restaurants and shopping. A short drive to downtown Frankenmuth. Heated pool and jacuzzi. Game room for kids.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your recent stay with us. We are glad our prime location offered you convenience and flexibility during your time with us. Again, thank you so much for your sharing your experience with us. Please come back and visit soon!

"Great weekend stay!"

5
01/02/2016

My husband and I met up with friends at this hotel for a weekend at Snowfest in Frankenmuth. This hotel was chosen by our friends as they have stayed here before and raved about the value for the suites. We thoroughly enjoyed the suite with the fireplace and heart shaped tub! The staff handling breakfast needed to be a bit more attentive to the foods as we had to wait for them to replenish many of the items that they offered for 15 minutes. But it is free so we didn't feel the need to complain. We enjoyed the free drinks during happy hour and wished we had stayed to try their nachos! All in all we will be back next year when we return for 2017 Snowfest!!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost, thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. I would like to apologize about the issue that you had during breakfast. I have duly noted your comments and concerns and will be sure to pass this along to the breakfast manager. Again, thank you for your review.

"Nice time"

4
31/01/2016

Came up to visit Frankenmuth...very friendly hotel staff and clean rooms. Pizza delivered in the evening to our door was very tasty. Enjoyed the free beer and wine with our dinner given by the lounge staff if you are a Best Western Rewards member. Will stay here again when we come back to Frankenmuth.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so delighted to learn that you enjoyed your stay with us. I will be sure to pass your nice comment along to all the staff as well as the cooks in the Fireside Lounge. Again, thank you for taking the time to leave such a friendly review for all future travelers to read. We look forward to your return!

"Blew My Mind! Gun Show, Bacon and more Bacon!"

5
23/01/2016

Wow! What a great visit! I am a business traveler and stay in many high end hotels. I was very cautious coming here on a recommendation from my in laws. The suites are updated, clean and fresh. The beds are comfortable, sheets are high grade cotton. The bartender "Michelle"was awesome. Very attentive and friendly all while pouring a great draft beer. The "old Detroit" beer is tasty. There are 3 craft beers on tap as well as the normal domestics. I've read the poor reviews but stand by my review as this being the best hotel in Birch Run.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your stay with us. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. I have duly noted your nice comment and will be sure to pass it along to Michelle personally, so that her hard work doesn't go unnoticed. We can't wait for your return.

"amazing"

5
23/01/2016

the staff is wonderful the hotel room is beautiful we will be back for sure!!! we were here on our 10 year anniversary had a small issue with the jacuzzi and Peter took care of us quickly and was so kind in the process. we will recommend this hotel to everyone we know.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. Our staff was so pleased to learn that Peter took care of the issue's that you had in a timely manner. We can't thank you enough for your "5 star" rating. Again, thank you for your kind words. Please come and visit soon!

"Pleasant stay"

4
10/01/2016

At first the room wasn't what I had pictured from looking at photos on the website. But it was clean and the bed was comfortable. The jacuzzi tub was alright. Some of the jets weren't working but it still was relaxing. We didn't have the chance to check out the breakfast menu, we decided to enjoy a few restaurants in the area. The staff was very friendly and pleasant to chat to. Overall I would recommend this place to friends. But if your looking for luxury the suites aren't what they used to be.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your recent experience with us. I would like to apologize about any issue's that you may have had during your recent stay with us. I have duly noted your comments and concerns and will be sure to pass them along to management. Again, please accept my deepest apology regarding this matter.

"In process of becoming a Plus BW"

2
08/01/2016

I have stayed here before. This was the worse it has been. With that said they are in process of becoming a Plus BW. There was construction and a lot of dust. The breakfast needs to get Much better and they should take some ideas from other BW's. If you want to charge for the whole experience than it needs to get better. I might give it another try when it is completed but if it isn't a whole new upgrade then I will stay in Frankenmuth and eat a better breakfast at McDonalds for a lot less money.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize about the issue's that you had during your stay with us. We are trying our best to improve our hotel and amenities. We value all of our guest's comments positive or negative, so that we can continue to make improves and changes to our hotel. Thank you for taking the time to share your comments and concerns. We hope to better serve you in the future.

"The pictures will trick you."

2
02/01/2016

This hotel is old, run down, and there breakfast is disgusting.The ONLY thing it has going is a few good staff members. The fitness center is a joke with old broken down stuff.Do not be fooled this is not a place of luxury anything. The beds squeak and you can feel the springs.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize about any issue's that you had during your stay with us. We value all of our guest's comments positive, or negative, so that we can continue to make improvements to our hotel. I have duly noted your comments and concerns and will be sure to pass them along to management. Again, please accept my sincere apology regarding these issue's.

"Pleasantly surprised"

4
31/12/2015

My husband & I were on our way home from NC and decided it was time to stop for the night. The Best Western was the first hotel we saw and it looked very nice from the outside. (We haven't stayed at any Best Westerns in awhile). We were very pleasantly surprised. The inside decor is quite lovely- two fire places with sofas and chairs. Oh, the smell when entering was very welcoming. The price was great plus we got two complimentary drinks, Our room wasn't anything special but it was fine. Breakfast was typical but again, it was fine. We would recommend this place and stay here again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Your support and feedback inspires our staff to provide every guest with the best customer service every day! I will be sure to pass this wonderful review along to all of our staff. Again, thank you so much for taking the time to review your recent stay with us.

"the worse location ever"

1
31/12/2015

We were promised a full handicapped run big enough for an electric wheelchair and a Mobility scooter. There idea of a handicapped room was one grab bar by the toilet. Because we had our cat they put us out back in a wing that was shut down for the winter. The room was big enough but the heater was over worked because there was a1/2 inch gap from the top of the door to the floor. Making the heater work ALL the time thus causing it to have maintenance come over at least twice to repair. And if that was not enough the toilet broke down the first day and again twice more. There was 3 staff members that gave good service. Oh they offered us the use of one other room for showering but it was no good because the shower head was fixed and would not work for us. Then the last day when we went to front desk to see about getting a fair compensation we were verbally attacked by the owned/manager that implied that we had taken advantage of the staff and that they had given us a fair price. We paid the rate that any one else would have paid. When we asked about a seniors discount they offered us the room at Canadian money at par if we paid with Canadian cash. So we took THEIR OFFER . As for the dinning all I can say is it was only fair. Nothing was fresh food came out of freezer and then cooked or heated. We have never been treated so badly. We will near stay at a best Western again.

BWBRFrontDesk, Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Sharon H. Thank you for your feedback. We appreciate your concerns as well as your business. I would like to take this time to apologize for not meeting your expectations regarding your recent stay with us. We are working diligently to rectify this situation and hope you will stay with us again. We hope to retain you as a repeat guest. Best Regards

"Outstanding service"

5
31/12/2015

Everything was clean and comfortable. The lounge was cozy and warm. This hotel is an exceptionally welcoming place to stay. We had 3 small children with us and I appreciated the nursery corner for them to play in.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you and your family enjoyed your stay with us. We take pride in our staff and services and it shows by how pleasant our guest's are. Again, thank you so much for your review. Please come back and visit soon!

"Good except for breakfast"

4
30/12/2015

This well-maintained property is very conveniently located just off the exit. Our room was spacious and clean. Wi-fi was free and easy to connect to. Although we didn't use them, the pool and fitness room looked very nice. The only downside was breakfast. After 8 a.m., food and coffee were scarce, since the food guy was overwhelmed by the demand. Also, many guests came to breakfast area their pjs and bare feet. Save yourself some frustration and ewww and just head over to a nearby restaurant for breakfast. Other than breakfast, this was a good experience, and I would recommend this property.

"A couple of days away with my wife"

5
29/12/2015

Great hotel close to everything and great staff ready to serve you to make you happy. The front desk people were so nice and Annie the lady who made breakfast was there to make sure everything was good.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest. First and foremost, thank you so much for your taking the time to leave such a friendly review. We strive to make you feel at home when you are with us and there is no better feeling then knowing that you felt at ease during your stay with us. Again, thank you so much for your review!

"a stay at best western"

3
29/12/2015

overall ok the room was dated but clean. did not want to walk on the floor barefoot. the room itself was quiet. also the outside doors need swipe card assisted locks, anyone can access the building at anytime

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Our staff was so pleased to learn that you thoroughly enjoyed your recent stay here at the BEST WESTERN. It was a pleasure to have you and your family with us. I have duly noted your comments and concerns and will be sure to pass these along to management. Again, thank you so much for your review.

"A Great place to stay when traveling with a pet."

5
28/12/2015

My family goes to Frankenmuth every yr around Christmas time and we take are dog with us and the Best Western is the only place we stay the rooms are clean and no smell of other pets being there. The pool and hot tub are a nice end to a long day and the bar is nice as well.

"My stay"

5
28/12/2015

This hotel was definitly worth the stay. The staff goes up and beyond thier duty. The breakfast had alot of variety. The pool was great and everything was near by. The beds were comfortable and the t.v. was clear and had alot of good channels.

"always great"

5
24/12/2015

Staff is awesome, room is always clean and good. If there is ever something wrong, staff goes above and beyond to make it right. Lots of hotels in that area, but I never question not staying here. Also, the internet and the free breakfast is fantastic!

"Dark, dank, stinky & loud"

1
21/12/2015

In town for a funeral of a family member, to save a dollar or two, we decided to stay at the Burch Run MI Best Western. A Night in a Saginaw alley would likely have been cleaner, quieter and more enjoyable stay. Paper thin walls, horrible lumpy uncomfortable beds, surrounded by loud drug/alcohol fueled patrons, with a sprinkling of the mentally challenged, made our stay an absolute nightmare. Stay away, far away. Unless you enjoy the dark, dank, stinky & loud, deplorable.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize, because from the sounds of things you were unhappy. I'm unsure of the issue's that you had during your stay with us. We value every guest's comments, positive, or negative, so that we can continue to make changes to your hotel. Again, I apology that you were not satisfied with your recent stay at our property. We hope that you give us another chance to WOW you in the near future.

"Older but clean"

5
19/12/2015

This hotel, although an older building, was very clean and the facilities were up to date. Staff at the front desk were very friendly and check-in and check-out were fast. The only complaint was that when we checked out on Thursday morning the breakfast was not ready because the provider had not shown up. The lady from the front desk was making a noble effort to fill in and get the breakfast items stocked. We would, however, stay at this hotel because it is a good value.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share you experience with us on TRIPADVISOR. Our staff was so pleased to learn that you enjoyed your stay here at the BEST WESTERN. I would like to apologize about the issue that you had with breakfast, but was glad to hear that our front desk clerk was trying to everything she could to get breakfast up and running. Please accept my sincere apology regarding this issue. Again, thank you so much for taking the time to review your stay with us.

"Watch out for Room 231A"

2
16/12/2015

Don't accept this room if given to you. This room is right beside the furnace room that gets loud and makes the north wall of your room vibrate. This will turn on and off throughout the night and would disrupt your rest.

"Fantastic last minute getaway"

5
09/12/2015

What a great location for a mini Christmas shopping getaway. It is at the entrance to a good outlet mall; and right off the freeway. The staff at this hotel are also very pleasant. Great variety of restaurants nearby. The proximity of the legendary Bronners was superb.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave a friendly review for all future travelers to read. Our staff was so pleased to learn that you enjoyed your mini shopping trip. Everyone at the BEST WESTERN strive to make you feel at home when you are with us and there is nothing better them knowing that you felt at ease during your stay here at the BEST WESTERN. Again, thank you for taking the time to share your experience with us. Please come back and visit soon!

"Low quality"

2
08/12/2015

We chose this hotel based on the good reviews. We are questioning if they were actually written by guests and not staff. The mattresses were soft, making one unable to have a good night sleep. The room was relatively clean, except for the lack of vacuuming around the edges of the room. While, we had a non-spiking room, it smelled smokey. This could have been due to the can for cigarette butts that was outside our door, until my husband moved it. Since smoke affects my asthma, I was uncomfortable. After a poor night's sleep, we were looking forward to the advertised "hot" breakfast. We arrived for breakfast at 7:20. The sausage, gravy and eggs were barely lukewarm. There was no cranberry juice. Apples were the only fruit. The staff setting out the muffins was not wearing gloves to handle them, which we believe is against the health code regulations. Perhaps, you get what you pay for. Did we complain, no, because we decided to tolerate it.... which was a bad decision. We will probably not stay at another Best Western, not will we recommend one. However, we did have a lovely time visiting Frankenmuth!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, I would like to apologize about the issue's that you had during your stay with us here at the BEST WESTERN. We value all of our guest's comments positive or negative, so that we can continue to make improvements to our hotel. I have duly noted your comments and concerns and be sure to pass them along to management. Thank you for taking the time to share your experience on with us.

"Fitness Center DIrty and Equipment Not Working"

3
04/12/2015

The room was clean and had been updated but the fitness center area was dirty and the equipment was not working. If eat in the bar/restaurant stick with a burger. I ordered the salmon and it was over cooked and placed on a bed of vegetables that were thawed in a microwave and sat in the water. Very poor quality.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize about any issue's that you had during your stay with us. I have duly noted everything you have mentioned above and will be sure these issue's get passed along to the correct departments. Again, please accept my sincere apology regarding these issue's.

"Good Value"

3
04/12/2015

Unfortunately i am unable to give this hotel the wonderful review that i have many times in the past. Perhaps there has been a change in management? I was not given the room i requested and booked many months prior to my stay. When i questioned this, i was told it was do to an overstay. I can understand this but when i went to the room, i spoke to the people who were in the room i requested. Turns out, they had just checked in behind me so the information the young man gave me was incorrect. My feeling was that he just didn't want to be bothered with the switch. Our balcony door lock was broken and when i reported it, i was told that maintenance would be up. I was there 3 nights and no one ever showed up. Then there was issues about a microwave which are too lengthy to go into but suffice to say, as a diamond member i felt i deserved better in the way of service. The room itself was clean and spacious. The cleaning staff were extremely friendly and welcoming. The fireside lounge is a great place to eat and relax with good value and good food. Michelle who served us was amazing! Breakfast was good with lots of choices. You can get really great rates at this hotel if you book at the right times. Location is great as the Birch Run outlet malls are just down the street and Frankenmuth (a must see) is a short 12 minute drive away. Due to my experience, i'm not sure if i'll be back.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was sad to learn that you didn't enjoy your recent stay with us as much as we hoped for. I would like to apologize that you didn't receive the room you requested, as we try our best to accommodate our guest's. I also would like to apologize that no one ever came to look at your door lock. I have duly noted your comments and concerns and will be sure these get passed along to management.

"Great Staff - Great Location"

5
03/12/2015

First great staff, reasonably priced restraunt and bar on site. Absolutedly no complaints about the venue in comparison to the advertised price.and location to food and shopping. On another note, should have known better as a traveler, but in my haste to book online, wasn't payng attention and one of the major hotel booking sites slipped in a web address that had the words Best Western, but was actually the third party booking site.. Thinking it was the best western official site, went and booked, only to find out it wasn't through the hotel, which added about $15 to my bill. All confirmed on my credit card statement. What did I get for that additional fee for not paying attention, absolutely nothing, but I wont be fooled again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your "5 star" rating ON TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We can't thank you enough for your kind words on our staff and property. I would like to apologize that your reservation got booked through a 3rd party company instead of bestwestern.com. Those 3rd party companies always find a way to sneak up on you while trying to book a hotel room. Despite that issue I'm still pleased to know that you enjoyed your time with us. Again, thank you for sharing your experience with us. Please come back and visit soon!

"great staff"

4
02/12/2015

The staff is what makes this hotel a good one in my opinion. They go out of their way to make sure you are happy. Would go back just to see them again. Rooms need up grading but the lobby and restaurant look wonderful. Pool room needs celling fixed

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Our staff was so pleased to learn that you enjoyed your stay. I will be sure to post this review for all staff to see, so that their hard work doesn't go unnoticed. Again, thank you for your review.

"anniversary get away"

4
01/12/2015

Comfortable king bed, smaller TV on top of a fireplace (though the knob was off and didn't kick out heat), lots of pillows to cozy by the fire (but a small area to do so). Living area has a nice size TV with 2 fairly comfortable chairs, but we didn't use it. We did use the Jacuzzi and used 1/2 or more of the bottle of soap (only use less than 1/2). Lounge was nice enough with friendly service and a ticket for a free wine or beer. Nachos may be $15 but they are huge! We had the wings which were good but I would get the Nacho meal... I mean appetizer next time.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We can't thank you enough for your kind words on our property. We hope that you come back and visit soon!

"A good value, nice, clean room, but average in nature."

3
01/12/2015

My mother and I planned a spur of the moment trip to Frankenmuth as we hadn't visited the area for decades. While we had visited Birch Run over the years, we had not gotten to Frankenmuth. I didn't want to spend a lot of money on lodging, so I found a deal at the Best Western. The reviews were good, so we decided to make the reservation. While the room was nice and very clean, the beds were just too firm to get a good night's sleep for us. In addition, I thought the lighting in the room could have been better. I would definitely recommend this hotel to anyone seeking a clean budget friendly hotel with good service; however, if you want a softer bed, this is not the location for that.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your review. Our staff was so pleased to learn that you enjoyed your stay with us. We hope that you and your mother finally got a chance to go and visit the wonderful town of Frankenmuth during your time with us. We can't thank you enough for your review. Please come back and visit soon!

"Old and very noisy"

2
30/11/2015

The room was clean but old and in need of updates. There are no plugs next to the bed in the room that we stayed. The room was not ready at 230 which we were hoping because most hotels are by that time. There was a large fight among some of the guests...staff didn't handle it very well.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize about the issue's that you had during your stay with us. I have duly noted your concerns regarding the issues that you had in your room and will be sure these issue's get fixed. I do deeply apology about the noise from the fight that occurred here, as the front desk did all they could do until the people were escorted off the property by the police. Again, please accept my apology regarding this matter.

"Fantastic and clean"

5
30/11/2015

Excellent staff, cleanest room ever. Absolutely will be coming back to this location. Perfectly located, staff was beyond kind and helpful. Still can't believe how clean. The food was great, we also tried the breakfast one morning and it was really good also. The lounge / bar was perfect. Nice little area to sit with a fireplace and comfy cozy. We are already making plans to come and stay again.

"Clean and upgrade mattress"

3
29/11/2015

Our room the first night T.V Did not work, beds where covered in hair and the floor was not swept. room 230 upgrade the kids mattress and all that was provided was brown cover and light bed sheet, clean the rooms better, Clean the actual mattress because the sheet slid up exposing how the mattress which was dirty. Room 230 sheet had a blue hard item that we flicked off the sheet unknown what it was. Upgrade the kids mattress. Lights bulbs were out in the right side of the bed. The bed comfort for the queen was right on.We asked to move placed us in room 272 the mattress on the right was horrible every time you move it would squeak so loud. There was no support from the mattress yesterday my back was sore. Breakfast was good however they ran out of sausage at 1030, we liked the bar food. From our own experience we bring our pillows from home. Our phone dropped from the night stand and we moved the bedside stands over and was dirt dirt dirt.

"Don't Stay Until Mattresses Replaced"

3
29/11/2015

Our overall stay was very good. The mattresses and pillows need to be replaced asap. Security on perimeter doors needs to be upgraded to room key locks. Buffet breakfast had variety and was nice and hot. The staff was very friendly and advised that the hotel was being upgraded soon. The hotel is right off the I 75, close to the outlet mall and many restaurants. Only a short 15 minute drive to Frankenmuth.

"Fall Fest 2015 Stay"

5
27/11/2015

The Best Western of Birch Run is a great place to stay! Clean rooms & very friendly & helpful staff! Love the cozy fireplace in the lounge area!! Great breakfast included!! BEST value for the money! I have stayed here several times & I will definitely be back!! Thanks!!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay time and time again. It's always a pleasure to have you as a return guest. I will be sure to post the review on the back for all staff to see. Again, thank you so much for taking the time to share your experience with us. please come back and visit soon!

"XLNT Stay"

5
25/11/2015

This is a great place to stay whether you are in need of R & R or business. Clean rooms, friendly staff, great breakfast, and good energy. I highly recommend BW of Birch run. Have stayed here many times and will again in the future. Price is right also.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. Everyone here at the BEST WESTERN were so pleased to learn that you enjoy your stay time and time again. We are glad that our prime location offers your convenience and flexibility during your stay. It's guest's like you that keep our staff working hard. Again, thank you so much for taking the time to share your experience with us on TRIPADVISOR.

"GREAT STOP!"

5
24/11/2015

Great value for this all in one stop! It has everything you need rooms, lounge, pool/hot tub, reception area, fitness room, and a business area. You can stop here get a meal, breakfast, fit, and relaxed all at one place. Great for couples and or families.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, We can't thank you enough for your "5 star" rating on TRIPADVISOR. Our staff was so happy to learn that you enjoyed your recent stay with us. We do have everything you need under on roof. It's a pleasure to know that you had time to enjoy all of our amenities that we have to offer. Again, thank you for taking the time to leave such a friendly review for all future travelers to read. Please come back and visit soon!

"Shopping at Bronners, largest Christmas ornament shop in the world"

4
23/11/2015

Booked this hotel with concerns from other locations/stays. Was pleased to find the staff friendly and helpful, the facility clean and quite nice with a spacious lobby, full bar and very acceptable breakfast bar included. The pricing was great, the room was clean, the bathroom spotless. The mattress was a little creaky but surprisingly comfortable. The indoor pool/Jacuzzi looked a bit murky but the appearance was perhaps due to being indoors. Would definitely stay again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you thoroughly enjoyed your stay. We strive to make you feel at home when you are with us and there is no better feeling then knowing you were at ease during your stay with us. Again, thank you for taking the time to share your experience with us. Please come back and visit soon!

"Good place"

4
20/11/2015

We stayed here for 2 nights mid week. Nice base for our shopping trips. Good breakfast & the pizza we had for dinner one night was GREAT!! When they say it's NOT frozen motel pizza they are right, FRESH made. Also has some thing called Frips, like potato chips but fresh made with cheese on them.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay. I will be sure to pass this wonderful review along to the chef in the Fireside Lounge. Again, thank you for your review. Come back and visit soon!

"Very comfortable experience"

5
19/11/2015

We were very pleased with our stay at this hotel and have stayed there many times over the past years and will keep staying there in the coming years. The staff are always very nice and the rooms are very comfortable. I would strongly recommend this hotel.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your friendly review. Our staff was so pleased to learn that you enjoyed your stay here at the BEST WESTERN. We are appreciative of anyone who takes the time to leave such a positive review. Again, thank you for taking the time to share your experience with us. We can't wait for your return.

"good place for the money"

4
18/11/2015

Found staff very friendly and helpful. Room good size and clean. Breakfast was OK and lady looking after it was very helpful to people. Very close to outlet mall and not far from Frankenmuth. Over all very good experience.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a friendly review for all future travelers to read. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We can't thank you enough for your review. Please come back and visit soon!

"Beautiful Suite"

3
18/11/2015

Jacuzzi Suite, fireplace, and relaxing stay; things could have been better had the Jacuzzi worked, and their not been flying bugs in light fixture above the Jacuzzi. Stay was convenient to both Birch Run & Frankenmuth.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize about the issue's that you had during your stay with us. These issue's were fixed right after you mentioned them at check out. It's a pleasure to know that you still enjoyed your stay here at the BEST WESTERN. Thank you for taking the time to review your stay with us on TRIPADVISOR.

"Very Nice"

4
16/11/2015

Little bit older property but very clean. Good location and the staff were all nice. Breakfast was enjoyable and there was a good amount. The some rooms have balconies witch is nice when the weather is good to sit and relax. Generally a nice place. Worth the money.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We are glad to know that our prime location offered you convenience and flexibility during your time with us. We can't thank you enough for taking the time to share your recent experience with us. Please come back and visit soon!

"Getaway"

5
13/11/2015

Absolutely wonderful hotel. It's right next to the outlet mall and only a short drive from Bronner's. The staff is the most friendly helpful people you could ever meet. The bar/lounge was awesome. You have to try their pizza its great!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We are glad that our prime location offered you convenience and flexibility during your time with us. Again, thank you for your glowing review. Please come back and visit soon!

"Easy off & Easy on from I-75"

4
05/11/2015

There are some pro and cons to this Hotel. The Pro's the room were clean and good size. On your first night there you get a free draft beer or a glass of wine. The bar opens at 4:00 pm. and they service food. Everything we tried for dinner was very good. The pizza was excellent. The check in staff was very friendly and helpful. We had to change rooms because there is not elevator and my brother-in-law could not handle the stairs. There is free breakfast with the standard selections. The biggest con was the pool and hot tub. The pool is not heated and was very cold and it is only 4 foot in depth. The hot tub was a good temp. however the jets did not work well. All in all a nice hotel. Only about 8 miles from downtown Frankenmuth. Mi.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your friendly review. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your stay with us. We take pride in our staff and services and it shows by how pleasant guest's are. I have duly noted your comments and concerns and will be sure to make sure these issue's are addressed and fixed. Again, thank you for you taking the time to share your experience with us!!!

"Another satisfied sleep"

4
02/11/2015

Very clean, comfortable and friendly staff. Everything was very good. Lounge was very busy and so it took awhile to get our food. One order was delayed due to running out of tomatoes so it was given on the house which was very nice of them.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Our staff would like to thank you for taking the time to review your recent stay with us on TRIPADVISOR. It's such a pleasure to know that you still thoroughly enjoyed your stay despite the tomato issue. I was happy to learn that you were not charged for your meal. Again, thank you so much for taking the time to share your recent experience with us. Please come back and visit soon!

"friendly staff, nice hotel"

4
29/10/2015

Stayed here on a visit to Frankenmuth. Well located right off the highway, close to outlet mall, short drive to Frankenmuth. Room was large, clean and comfortable. Had problems with tv remote control and desk staff were helpful and cheerful while dealing with the problem. When remote still would not work after several battery changes and attempts at resetting, we were very quickly offered several options to compensate for the inconvenience. Will definitely stay there again simply because of the staff.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest. Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. Everyone was so pleased to learn that you enjoyed your stay. I would like to apologize about the issue that you had with your remote, but was happy to hear that the front desk staff fixed the issue in a timely manner and discounted your for the inconvenience. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. Again, thank you for your glowing review.

"recommended"

4
28/10/2015

a hotel where I did feel welcomed, very close where I wanted to go, clean and very good price, definitely recommended to any family and friends. if you want to go shopping to the outlets would be the perfect place to stay

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to leave such a positive review for all future travelers to read. We take pride in our staff and services. We strive to make you feel and home when you are with us and there is no better feeling then knowing you felt at ease during your stay here at the BEST WESTERN. Again, thank you for taking the time to share your experience with us. We can't wait for your return!

"Best Western Birch Run"

4
28/10/2015

Good Hotel - little older and can tell has high volume of guests; very clean room and grounds; quick check in and check out; nice lounge and the lounge staff were awesome. Great location at the highway between Frankenmouth and Birch Run. Hot breakfast was standard but was good.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your wonderful review. Everyone here at the BEST WESTERN we so pleased to learn that you enjoyed your recent stay with us. Your support and feedback inspires our staff to provide every guest with the best customer service everyday. It's a pleasure to know that our prime location offered you convenience and flexibility during your time with us. Again, thank you for taking the time to review your stay with us on TRIPADVISOR. Please come back and visit soon!

"Cool pool, warm hot tub, leave frozen food out, reuse cups for waffles"

3
24/10/2015

Went for a relaxing time with family, pool was very cool, hot tub was warm, went for breakie, kitchen staff were reusing same cup for each order of waffles, breakie had usual pastries, fruit, waffles, eggs were flat, flat sausages, cereal, milk and yogurt, coffee and juice, accepted Canadian dollar at par, no elevator, coming with reno next year, comfortable bed, clean rooms, towels for pool at front desk, temperature was adjustable, had to travel some distances for restaurants that wanted to be tried, two ways in, back way easier if making a left turn off major road, would stay again after renos are complete

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to write a review on your recent stay with us. I have duly noted everything you have mentioned above and will be sure these concerns gets passed along to management. I would like to apologize for any inconvenience's that you had during your stay with us. We will be going through renovations starting at the end on 2015 and going through 2016. We hope that you come back and visit after the Reno's are complete. Again, thank you for taking the time to share your experience with us on TRIPADVISOR.

"Shopping trip"

5
23/10/2015

We visit Frankenmuth every fall for a shopping trip. This was our first stay at Best Western and we were satisfied completely. We will stay at Best Western again. The price was reasonable and the rooms were clean.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Everyone here at the BEST WESTERN were so happy to learn that you enjoyed your stay with us. We strive to make our guest's feel at home and there is nothing better knowing that you felt at ease during your time with us. Again, thank you for your review. Please come back and visit soon!

"Better visit second time around"

3
22/10/2015

This was my second visit to this hotel. I thought about trying somewhere different but the price was right. Much better experience this time. The room was really nice and comfortable. Very clean. Front desk staff were exceptional. My husband used the gym and it could still use some work, but, I don't think it gets that much use. The breakfast menu could use a couple more options with only sausage rounds and weird egg rounds for your protein option. The waffles are good. The lounge is nice and they have a good menu. Very handy to everything.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to review your recent stay with us on TRIPADVISOR. Everyone here at the BEST WESTERN takes pride in their work and it shows by how pleasant our guest's are. I have duly noted your comments and concerns regarding the work out room and breakfast and will be sure these concerns gets passed along to management. Again, we can't thank you enough for your taking the time to share your recent experience with us. Please come back and visit soon!

"Wonderful place to stay!"

5
21/10/2015

The rooms have been recently redone, location is great, staff was all super friendly, and food for breakfast and in their restaurant was all exceptional! All this for a great price!! Will definitely be staying here again!!

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your friendly review. Everyone here at the BEST WESTERN were so pleased to learn that you enjoyed your recent stay with us. We can't wait for your return. Again, thank you for your review. Come back and visit soon!

"Will never stay here again"

2
21/10/2015

Toilet had not been cleaned very well. Breakfast did not have near as many options as they advertise. No elevators for elderly or handicap people. Big hole in the ceiling of the pool area. Hot tub very very rough on the seats and ruined my suit. Lighting very poor in parking area.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your experience with us. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I have duly noted your comment and concern and will make sure these issue's are addressed to our staff. Again, please accept my deepest apologies regarding these issue's.

"Good Location"

4
19/10/2015

Good Location for both Frankenmuth and the Birch Run stores. Comfortable and clean rooms. Food at the bar was excellent, service and staff very informative. Only issue was a very small coffee maker in rooms, single cup only.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to leave such a friendly review on your recent stay with us. Your support and feedback inspires our staff to provide every guest with the BEST customer service every day. Again, thank you for your review. Come back and visit soon!

"Friendly Staff"

4
18/10/2015

We have no complaints about our stay at this location. The staff was friendly and the rooms were comfortable. The breakfast in the mornings was good, and they even had eggs and gravy, in addition to waffles and muffins. They allow pets, which was a great thing for us since we had a family emergency and had our two dogs with us. The hotel is large, and the rooms that allow pets are located toward the back, so if you're someone who would be bothered by the presence of dogs, don't worry. The first two nights we stayed here, we didn't have our dogs with us, and we were in an interior room, away from the pet area. The last night we stayed, though, we had our dogs. The interior room had a door that opened to a small patio area with chairs and a nice courtyard. I'd stay here again, and compared to the other hotels in the area, the price was good. Plus, it is very convenient--right off of I-75, and there are plenty of places to eat and shop located nearby.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to write such a great review on your recent stay with us. Everyone here at the BEST WESTERN were so pleased to learn that you thoroughly enjoyed your stay with us. We take pride in out staff and services for each individuals visit and are happy to hear that you were satisfied with our property. We strive to make you feel at home when you are with us, and there is nothing better knowing you felt at ease. Again, thank you for taking the time to share you review with us on TRIPADVISOR. Please come back and visit soon!

"Good not Great"

3
18/10/2015

Busy weekend in the Frankenmuth area. No rooms to be found. This was our last place to check. They had 1 room left, 2 queen beds for $154.00. We took too long to decide, that room sold online. THEN they offered a $79.00 room in a separate building not as well kept as the main building. They offered to let us look at it before we paid. Which we did. Tolerable. Clean. Nothing fancy. Everything is out dated. We just needed a place to sleep. Not sure why they didn't mention it right away...I'm guessing they wanted to sell the higher priced rooms first. Next time we'll plan a little further in advance.

"Really nice place to stay!"

5
17/10/2015

Stayed here for a quick two night getaway with my family. Really nice rooms, nice breakfast, outside courtyard, several room or suite options. Very cool wall with the history of the property near the breakfast area. Beautiful fireplace with books you can borrow in the lobby as well as a children's play area and a lounge/bar with food. Great location for visiting the Birch Run/Frankenmuth areas.

"Good value"

3
16/10/2015

Friendly staff. Easy booking through hotel. Lounge and restaraunt were fine...craft beer on tap. Mattress sacks not used. Sheets were very thin. Mattress was stained. Bathroom renovated: very clean BR. Inside and outside access available. Slept well.

"Great hotel, great price"

5
16/10/2015

Hotel is older but family run. It's been totally renovated recently. Room had new carpet, linens, paint, flat-panel Samsung tv, shower fixtures, etc. Huge room. Got the room for $59 online. Amazing price for such a newly remodeled, quiet room, including hot breakfast. Would definitely stay at the hotel again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, We can't thank you enough for leaving such a wonderful comment for all future travelers to read. Our staff was so happy that you enjoyed your stay here at the BEST WESTERN. Our staff strives to make you feel at home when you are with us, and there is nothing better then knowing you felt at ease. Again, thank you for your kind words on our property. Come back and visit soon!

"Great location"

3
15/10/2015

The motel was in a great location, close to everything. Didn't like the location of our room, we had to cross the parking lot to get to the Main lobby and breakfast area. Beds were a little soft for my liking. Otherwise, I would give this room a 6 out of 10.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Greeting from the BEST WESTERN in Birch Run, MI. Our staff was so delighted to learn that you enjoyed your recent stay with us. We are glad that our prime location offered your convenience and flexibility during your time with us. Again, thank you for taking the time to review your stay with us on TRIPADVISOR.

"Misunderstanding"

3
12/10/2015

We were happy to find a family suite that would accommodate our family of six in one room. We were still in the room when the maid came the first morning and were surprised to see that she did not come back after we left to service our room. We ran out of toilet paper and the trash overflowed. Other than that, the room was clean enough and served our needs. The bed was uncomfortable but was OK for only two nights. We would stay there again because it was a good price and we could all stay in one room.

"Updated older property"

4
08/10/2015

This is a good stay for overnight. It is an older property, but has been recently refurbished. We had a large king bed room, which had been repainted, new doors and woodwork, new fixtures and new carpet. Clean and comfortable. The bed's mattress was very comfortable. The breakfast was the typical frozen reheated variety. I would skip it and go down the street to fast food or go to one of the many restaurants around. Just my personal preference. It does have a small gym and pool area. You can tell the pool is an older type, but usable. Just kept too cold for my liking. Hot tub was hot. Overall, very nice staff and no problems. Rate was very reasonable for this area. An added note. Because this is an older property it was built before nice bright hotels were in fashion. As such it is a dark atmosphere.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you for taking the time to share your recent experience with us on TRIPADVISOR. I would like to personally apologize that you didn't enjoy your stay with us as much as we hoped for. We value all of our guest's comments. positive or negative, so that we can continue to make changes to our hotel. I have duly noted your comments and concerns and will be sure to pass them along to management. Again, please accept my sincere apology. We hope to better serve you in the future.

"Good place to stay. "

4
05/10/2015

Nice little hotel Clean rooms. Nice courtyard They give you a drink ticket for each person checking in. Good for one free drink in the lounge ,domestic draft,( which the only choice you get is rolling rock or bush. At least offer bud light) ,wine or pop Nice touch. Friendly staff. The indoor hot tub could have been a little hotter and the jets werent that powerful. The TV channel listing says to watch ESPN you have to go to the lounge. We were there on a sunday and wanted to watch football. Figured wed go have a few drinks in the lounge and watch the game. Both TVS had grumpy old men playing Dont tell us the only way to watch ESPN is in the lounge and then you wont even turn it on. Other than that it was a nice stay

"clean, comfortable and convenient"

5
04/10/2015

I've said everything there is to say in the title of review. Motel is right off the expressway, rooms were clean and comfortable and motel was convenient to Frankenmuth's attractions. 200 characters is too much to write about something that turns out to be what you expect it to be when you pick lodging for a night or more. It was worth the money spent and I would stay with Best Western if I were to travel again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for your "5 star" rating on TRIPADVISOR. Our staff was so happy to learn that you enjoyed your stay with us. Our staff strives to make you feel at home when you are with us, and there is no better feeling then knowing you feel at ease when your here. We are glad our prime location offered you convenience and flexibility during your time with us. Again, thank you so much for your review. Please come back and visit soon!

"Watch out for flying insects."

4
03/10/2015

Despite the flying insets we had to kill in room 127 and the loud heater/AC our stay was good. The breakfast was excellent. The desk clerk deducted $20.00 from our bill because of the insect problem. The location is perfect just down the road the outlet mall and out a 10 minute drive to Frankenmuth

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, First and foremost I would like to apologize for the issue you had during your stay with us. it was a pleasure to know that our front desk took quick action to solve the problem and gave you a discount. Despite the minor issue, our staff was so pleased to learn that you still enjoyed your time with us here at the BEST WESTERN. Again, thank you for taking the to review us on TRIPADVISOR. Please come back and visit soon!

"Travler"

4
02/10/2015

Was very pleasantly surprised with this facility. When they said newly renovated, they meant that. Facility was clean, carpets were cleaned, and you get all the fixtures were all relatively brand new. Yes, we will stay here again.

BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review
Dear Guest, Thank you so much for taking the time to share your recent experience with us on TRIPADVISOR. It's such a pleasure knowing that you thoroughly enjoyed your stay with us here at the BEST WESTERN. We take pride in out staff and services and it shows by how pleasant our guest's are. We can't thank you enough for leave such a positive review for all future travelers to read. Again, thank you for sharing your stay with us!