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Best Western Hotel Cristal, Bialystok

4.5/5  - basé sur 287 notations.
3 Lipowa Street, 15-424, Bialystok, Poland - See map

This modern and luxurious Bialystok hotel offers exceptional accommodations surrounded by the natural beauty of northeastern Poland! The Best Western Hotel Cristal is conveniently located in the heart of Bialystok, the largest city in northeastern Poland and the capital of the Podlaskie Province. Hotel guests will be 90 kilometers from the famous Bialowieski National Park. A variety of outdoor recreational activities near this Bialystok hotel include jogging, skiing, horseback riding and fishing. For a taste of Polish history, the famous Branicki Palace is only a short distance from the hotel. The Best Western Hotel Cristal is a beautifully refurbished property and offers all the right amenities for business and leisure travelers including a complimentary full breakfast. Each well-appointed guest room provides cable television, hair dryer, mini bar, coffee/tea maker and room service. The hotel restaurant Restaurant & Bar Cristal is famous for its excellent regional and European cuisine. It is the only restaurant in the Podlasie region to have been accredited with the Slow Food ensign. Restaurant & Bar Cristal was also awarded in the IV edition of the prestigious yellow "Gault & Millau 2018" culinary guide. The highly acclaimed delicious daily breakfasts are very popular among local and foreign guests. Additional services include conference center, currency exchange, guarded parking. For a memorable stay while traveling in Bialystok, make an online reservation today and enjoy your stay! Children policy: For every two paying adults, one child 10 and under stays free in the existing bedding. One older child or adult is charged PLN 80 per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Any type of extra bed is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Best Western

Hotel Cristal

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 281 guest reviews
NOTE ISSUED
Excellent
147
Very Good
108
Average
23
Poor
2
Terrible
1
REFER TO NOTICE
Business Business
104
Couples Couples
70
Family Family
53
Friends getaway Friends getaway
33
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place !!!"

5
29/08/2018

ideal location, very central, rooms are very clean, delicious breakfast, the personnel is very friendly and helpful. Fast check-in. I think is the best choice if you go to Bialystok. Highly recommended !!

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Roxana F, We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay. We are very glad you enjoyed your stay with us and that you were very happy with your breakfast experiences in the hotel. We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments. Yours Sincerely, Katarzyna Gradzka, Reception manager.

"Great location and parking / hyvä sijainti"

5
29/07/2018

This hotel was great! They had 24/7 security in the private parking. We had a big van with high value cargo and we did get it into parking area. Location was in the center of city. Breakfast was best! You had a cook to make you a omelett, there were one girl who did you a fresh juice and in buffet you could take what you wanted. Rooms where nice and clean. Big single beds. Staff where helpful and kind. Good value of money. Pros - Private parking with 24/7 security - breakfast - location - rooms / big single beds - non-smoking rooms Cons - abit of smell of smoking in the hall

"Nice location and restaurant"

4
27/07/2018

We only stayed over night, the room was quite big and clean. The AC however was not working properly in our room. I must say that the hotel restaurant was very very good. The food was delicious, my veal was amazing, made just how I asked. My husband loved his meal as well, and the service was very friendly and fast. We did not have much time to visit the city, but the square is very close. We enjoyed our stay.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Kattsiek, Thank you very much for your feedback. We are glad that your stay was comfortable. We are very sorry about AC issue. All the problems need to be reported to our reception team so we can react immediately to solve tchem. We are happy that you enjoyed our restaurant so much. Once again thank you for your feedback and we hope to welcome you back soon. Best regards, Katarzyna Gradzka, reception manager.

"Bialystok is well worth an overnight stay and the Hotel Cristal is a good base."

5
20/06/2018

The Best Western Hotel Cristal, 5 minutes taxi ride from the station, has comfortable rooms, and a surprisingly good restaurant and bar. My wife and I shared a very nice bottle of Chianti. Also convenient for an easy sightseeing stroll to the Old Town Square and the Branicki Palace. Our room was comfortable and the breakfast buffet is huge, with food from all around the world!. And breakfast opens at 0630 even on a Sunday morning, so you can get a decent breakfast, call a cab, and still catch the 0729 slow Sunday train to Kaunas.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear ChrisOrton, Thank you very much for your feedback regarding your stay at Best Western Cristal. We are very glad that your stay at our hotel was pleasant and comfortable. We are happy to read that you liked our city and thank you for recomendation. We hope to welcome you back in the future. Best Regards, Katarzyna Gradzka, reception manager.

"Nice and Great Location"

5
19/06/2018

To us seemed as the perfect location for a weekend getaway type vacation. A street with lots of dining and coctail bars. Breakfast was good. Parking in the back of the hotel was quite caotic but still ok to manage.

"Well located, good facilities, friendly"

5
06/06/2018

Excellent location, just a short, easy walk from the town hall and centre of the city. Well lit room with large bed (though it was two singles pushed together). Other furniture modern style but a bit basic - hard chairs only. Tea and coffee provided and fridge. Good free wifi and excellent air conditioning. Very good and varied buffet breakfast. Helpful staff.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear LoneBrit, Thank you very much for your feedback. We are very happy to read that your stay at Best Western Cristal was comfortable and pleasant. Thank you for compliments about our staff and breakfast. We hope to welcome you back in the future. Best regards, Katarzyna Gradzka, reception manager.

"A comfortable hotel in a central location"

5
28/05/2018

Bialystok is certainly a very beautiful city. It was a finalist in the European Capital of Culture award. This hotel is centrally located and is a very pleasant hotel to stay in whilst exploring Bialystok. My room was - comfortable, clean, light and nicely decorated. The ‘self service' breakfast was very acceptable. The staff were very attentive. The Jagiellonia Bialystok football team happened to be staying prior to an important game against Wisla Plock. Everything was under control despite the many supporters congregating outside. I had driven in from the Knyszynska Forest having visited the small and delightful Tartar wooden mosque located in Kruszyniany. Bialystok is a clean city with wide avenues that have many kerbside restaurants. It was so nice seeing many people enjoying the warm May sunshine. The city has many stunning buildings and parks, including the Branicki Palace and gardens. St. Roch Church was within easy walking distance. All in all a very pleasant stay.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear 997Scotty, Thank you so much for your feedback. We areso happy that you had nice time at Best Western Cristal and that you liked our region. We are happy that the weather was good and that you could enjoy our lovely city. Happy you were satisfied with our services. We hope to welcome you back in the future. Best Regards, Katarzyna Gradzka, reception manager.

"Perfect hotel for business"

5
26/05/2018

Location of the hotel is perfect. Right in the center of a city. Breakfast is excellence. Big variety of high quality food, life cooking and fresh orange juice is something what will make your day better.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear 899jakubs, Thank you very much for you feedback and high score. We are very glad to read that you apprecaited our services. We hope to welcome you back in the future. Best regards, Katarzyna Gradzka, reception manager.

"Not bad... but can be noisy at night"

3
28/12/2017

If there is some party going on in their restaurant or night club, it cane be very noisy. Apart from that, a good choice in Bialystok: clean rooms, excellent food in the restaurant, ample parking behind the building. The hotel staff was OK as well.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Sir, Thank you very much for your feedback. We are happy your stay at our hotel was pleasant. Thank you for recommendation, compliments about our restaurant, room cleanless and staff. We are very sorry about the noise that you expierienced. We don't organise big parties often and we dont have night club in our hotel. I hope you will visit us again in the future. You are very welcome! Sincere regards, Katarzyna Gradzka, reception manager.

"Great location, small room, good service.."

4
20/10/2017

I spent one night at this hotel, traveling through Poland. It seemed well located to walk from the train station and be close to old town. In fact, the location was perfect - right beside old town and about 15 minutes away from the station. The staff at this hotel were very friendly and helpful with questions I had about the town. I was checked in quickly and given a room. I think I booked an economy room because it was tiny! Literally the smallest room on the floor plan map. It was just me, and therefore I really didn't mind for the one night. Breakfast in the morning was delicious and quite extensive. I did not eat at the restaurant for any other meals. Overall, great property - clean, friendly and affordable. It's in the perfect location for walking to all of Bialystok's sites.

Katarzyna G, Kierownik recepcji at Best Western Hotel Cristal, responded to this review
Dear Ryjones, Thank you for your time taken to post this feedback. We are very happy that your stay in Bialystok and in our hotel was satysfactory and comfortable. We are glad that our location met your expectation and our staff provided superior service. We are very happy that you enjoyed our breakfast buffet. We hope to welcome you back whilst your next visit in Bialystok Best regards, Katarzyna Gradzka, reception manager.

"Perfect location in Bia?ystok"

4
03/09/2017

Very good located, directly in city center, close to old town and Branicki Palace. WIFI free of charge Rooms after renovation, clean and well equiped. Better rooms are from parinkg side (calm) Breakfast is very good (big assortment / cold and hot meals) I can recommend restaurant in the hotel. Excellent food and drinks.

Katarzyna G, Kierownik recepcji at Best Western Hotel Cristal, responded to this review
Dear Piotr G, thank you very much for your review. We hugely appreciate all compliments. Thank you for recommendation and we hope to welcome you back soon. Best regards, Katarzyna Gradzka, reception manager.

"Best restaurant"

4
31/08/2017

Comfy and renovated room and location in the town center are the advantages of this hotel. Breakfast is variety of choices incl. freshly squeezed juices. Rooms are spacious and with nice modern design. Modern recently renovated bathroom make your stay more pleasant. Restaurant is highly recommended for dinner, I was never disappointed with their meals! don't take rooms overlooking the street if you are light-sleeper, can be very noisy for the cars driving on the street bricks (no asphalt there)

Katarzyna G, Kierownik recepcji at Best Western Hotel Cristal, responded to this review
Dear Ewelina_sza, We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay. We are very glad you enjoyed your stay with us and that you were very happy with your dining experiences in the hotel. We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments. Best regards, Katarzyna Gradzka, reception manager.

"A very comfortable modern hotel in a very good location"

4
24/08/2017

The staff were very helpful and friendly. The bedroom was very comfortable and quiet with a nice view of the local park. The restaurant was excellent - the food really very good indeed. We stayed two nights and had a very enjoyable time there. We were able to walk to the local restaurants and town square to sit and enjoy the atmosphere. Friday night there was a band playing and a very relaxed holiday atmosphere. Secure car parking at the rear of the hotel. We missed breakfast one morning and they gave us credit and let us have a later breakfast in the dining room on our own at lunch time - really very good service. The dinner was superb - flambéed local cherries, porcini soup, chicken soup with beef filled pasta parcels, steak - really excellent.

Katarzyna G, Kierownik recepcji at Best Western Hotel Cristal, responded to this review
Dear Helen338, What a delightful and concise review. Thank you for your great compliments - friendly staff, comfortable room, outstanding food...We are extremely happy to know you were so happy with us. We look forward to being able to welcome you back again soon. Best regards, Katarzyna Gradzka, reception manager.

"Amazing hotel with amazing rooms"

5
08/08/2017

Amazing hotel with the friendliest and helpful staff rooms are of a good quality and mod cons food was good and cheap bar breakfast also qas a very good selection with a good hot section would recommend this hotel to stay in if in the area i will definitely use again

Katarzyna G, Kierownik recepcji at Best Western Hotel Cristal, responded to this review
Dear taffyboyo74, thank you so much for choosing our hotel and for your feedback. We greatly appreciate your positive comments. Especially big thank you for compliments about our staff. Thank you for your recommendation. We look forward to see you again! Best regards, Katarzyna Gradzka, reception manager.

"Great hotel and amazing hospitality"

5
24/07/2017

One of the best hotels we have stayed at - perfect location - right in the middle of the city centre, cozy spacious rooms with nice and clean bathroom, excellent wifi, tasty and rich breakfast that can satisfy anyone. And most of all - staff which is the biggest asset of this hotel - always friendly and helpful. We highly recommend this hotel and we would be happy to come back.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Happy7Voyager, thank you so much for this amazing feedback. You made our day! We are very happy you enjoyed your stay with us and hope to welcome you back soon. Kind regards, Katarzyna Gradzka, reception manager

"Exceptional"

5
14/06/2017

Not the first time here, but this time hotel has really exceeded expectations. Everyone is friendly, spacious rooms, comfy rooms and good comfort of sleep and rest. Good restaurant, actually best one around. But the best thing we liked this time was the breakfast. So rich and various, really great start of the day.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear AndreyKarman, thank you so much for this amazing feedback. We are extremely happy that your stay with us was so satisfactory. We hope to welcome you back shortly. You are very welcome! Kind regards, Katarzyna Gradzka, Reception Manager.

"Good experience there"

5
05/06/2017

Really enjoyed the food from room service, and hotel has good location in the city center. All the staff are welcome, nice choice for people. Strongly recommend this hotel to friends. And price is reasonable

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Ting Z, thank you so much for your kind feedback and recommendation. We are very glad that your stay with us was comfortable and pleasant. Hope to welcome you back in the future. Best regards, Katarzyna Gradzka, reception manager

"Modern designer hotel in town center"

5
03/06/2017

Super modern designer hotel with huge rooms and nice beds. This must easily be the best hotel in town, and one needs look no further. As an added benefit, the restaurant in the hotel is excellent. Central location around the corner from the main square.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Guest, thank you very much for choosing our hotel and this amazing feedback. We are very happy to read it. We hope to welcome you back soon. Best regards, Katarzyna Gradzka, reception manager.

"Great Hotel "

5
21/05/2017

The Hotel receptionist was excellent and very helpful. The room was large, very tidy and well appointed. Overall a great Hotel and a perfect location to walk through a busy square with plenty of restaurants and bars.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Peter F, thank you very much for your fantastic feedback. We are very happy your stay was comfortable. We look forward to welcome you back in the future. Best regards, Katarzyna Gradzka, reception manager

"Nice Eastern!"

4
18/05/2017

The Hotel is medium size and the rooms are distributed into two floors. My room was large and with a comfortable bed. Quiet, relaxing hotel. I had a good sleep. The breakfast I had in the room was mediocre with uninspiring cornetto and a dreadful continental coffee. Had the breakfast been reasonable, my scoring would have been 5.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Carmine Z, thank you for your feedback. We are happy to read that your room was comfortable and you could relax and rest there. I am very sorry that the breakfast didn't meet your expectations. I am bit surprised as this is very strong point at our hotel. Next time I invite you to have breakfast at the restaurant, I am sure you will be satisfied. Hope to welcome you back soon. Katarzyna Gradzka, reception manager

"Worth a visit."

4
11/04/2017

A clean and tidy hotel with very attentive staff. Good breakfasts, and very central.Most importantly, the beds are very comfortable and the bedrooms are a good size. A hotel with the personal touch and well worth a visit.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Nirrug, thank you very much for your review. We are glad to hear that your stay was comfortable and satisfactory. Thank you for recomendation and hope to welcome you back soon. Sincere wishes, Katarzyna Gradzka, reception manager

"Nice, clean and tidy hotel in good location"

4
10/04/2017

This is a 4 star hotel in a very good location with very friendly staff. It has clean rooms and some of them have cool and unusual decor. The breakfast is plentiful, fresh and tasty and the nice touch is having your eggs cooked the way you like them as you wait. The freshly squeezed orange (and other) juices was very good. I would thoroughly recommend staying here.

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Jerzyjan, thank you so much for that amazing review and recomendation. We are happy to hear that your stay was good and that you enjoyed breakfast so much. We hope to welcome you back soon. Sincere wishes, Katarzyna Gradzka, reception manager.

"Superb"

5
29/03/2017

Excellent hotel which doesn't look much from the outside. Inside however... The rooms are very modern and funky. Comfy bed. Lots of space. Air con. Good double glazing. Excellent WiFi. You're only two minutes from the main square. Best of all. Breakfast. The spread is outstanding... and if they don't have what you want... the chefs will cook it for you. Best hotel breakfast I've ever had...

Katarzyna G, Kierownik at Best Western Hotel Cristal, responded to this review
Dear Halder, thank you very much for choosing our hotel and your superb feedback. We are very happy to hear that you had pleasant stay. Our guests satisfactory is our priority! We hope to welcome you back soon. Sincere wishes, Katarzyna Gradzka, reception manager

"Close to the attractions"

4
17/04/2016

Location in the center of the city. Fast check-in and check-out, but small lobby. Very tasty and varied breakfast. Quite a large room with modern design. I suggest take a room from backyard not from the street. Around a lot of pubs and restaurants.

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Sir, thank you very much for choosing Best Western Cristal hotel and for you time taken to review your recent stay with us. We are very glad that your stay was pleasant and satisfactory. We hope to welcome you back in the future. Best regards, Katarzyna Gradzka Reception Manager Best Western Cristal Hotel

"Pleasant stay"

4
25/03/2016

Very friendly service.Rooms not too big but modern.Very quiet place to stay even is located in centre of the city.Clean rooms with access to Internet.Close to everything.Try their breakfast . Affordable and good place to relax after long day

Katarzyna G, Kierownik recepcji at BEST WESTERN Hotel Cristal, responded to this review
Dear Sir, We would like to thank you for taking this opportunity to review Best Western Cristal Hotel and providing us with feedback concerning your stay. We are very glad you were comfortable in our hotel and that our staff were able to provide a very satisfactory stay. We hope we have the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments. Best regards, Katarzyna Gradzka Reception Manager BEST WESTERN Cristal Hotel

"Renovated Rooms"

4
23/03/2016

The renovated rooms are great. Avoid the rooms by the street. It can be really loud. It is centrally located. Hotel has its restaurant and also another restaurant adjacent on the right. Both restaurants have decent to very good menus. Laundry service was quick. I dropped it off in the morning and received them that evening.

Katarzyna G, Kierownik recepcji at BEST WESTERN Hotel Cristal, responded to this review
Dear Diego G, Thank you for sparing some of your time to share your experience. It is delightful for us to read such positive reviews about our hotel and our services. It gives us job satisfaction and motivates us to keep pursuing what we are constantly striving for. Thank you for trusting our efforts, and your loyalty. We hope to welcome you back soon. Best regards, Katarzyna Gradzka, Reception Manager BEST WESTERN Cristal Hotel

"Good option in the center"

5
26/02/2016

Helpfull stuff, well equipted rooms, tasty breakfast/ Elevator is now under renovation but no noise related to this. There was a spa but unfortenutly I had no sweem suite. so didn't test. Realy good option for this price in the exact city center.

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Vanoleo, Thank you for taking the time to post your feedback. Thank you for the great review and the 5 out of 5 score. We are very pleased that you enjoyed your time at the hotel. We hope we will have the opportunity to welcome you back in the future. Yours Sincerely, Katarzyna Gr?dzka BEST WESTERN Hotel Cristal

"Almost perfect "

4
13/02/2016

A very nice hotel with the central location: just a short walking distance from almost all the places of interest. For example, it took us 10 minutes only to get to the famous Branitzky Palace when the main restaurant and shipping area is just next door. The hotel is well equipped, renovated with pretty spacious rooms. The bathroom is also good with good cosmetics. The only problem that definitely can be a slight headache is the sound isolation that is really very poor. You can hear all the sounds coming from the corridor - it was disturbing. The hotel offers a parking space in the yard that will cost you around USD 8 a night. The staff was friendly and helpful.

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear KirillIvanov, We would like to thank you for taking this opportunity to review BEST WESTERN Hotel Cristal and providing us with feedback concerning your stay. We are very pleased that you enjoyed your time at the hotel and that our staff were able to provide you with high quality service throughout your stay. We hope to have the opportunity to welcome you back soon. Sincerely, Katarzyna Gr?dzka BEST WESTERN Hotel Cristal

"Average hotel with outstanding breakfast"

4
13/01/2016

The hotel itself is a regular 3-star hotel and OK for a night stay during car eurotrips. However, the breakfast selection is worth mentioning and it was truly a highlight of our stay. Great variety of salty foods, sweets and pastry, close to 4-5 star hotels, would return just for this :)

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Deeedl, We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay. We are very glad you enjoyed your stay with us and that you were very happy with your breakfast experiences in the hotel. We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments. Best regards, Katarzyna Gradzka Reception Manager BEST WESTERN Hotel Cristal

"Excelenet Hotel"

5
22/08/2015

The room is large and nicly decorated The staff is very friendly and helpfull The breakfast is rich and tasty The location is great just 50 m from the main square and 200 m from a palace and lovley gardens A great hotel for its price

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Shlomo F Thank you for sparing some of your time to share your experience on TripAdvisor. It is delightful for us to read such positive reviews about our hotel and our services. It gives us job satisfaction and motivates us to keep pursuing what we are constantly striving for. Wish you all the best and hope to be able to welcome you back again on your next visit to Bialystok. Best regards, Katarzyna Gradzka Reception Manager

"Bialystok Holiday"

5
16/08/2015

This hotel is in a great location in the centre of bialystok , all the major bars ,restaurants and fast food places are no more than 100 mtrs away located in a pedestrianised area. The Hotel has great secure parking at the rear, the staff are very friendly and also speak English, the restaurant serves lovely food ,the local dishes are really nice, breakfast is a buffet served till 10.30 ,wonderful choices plus an omelette chef. The bar area is very stylish and has a great selection of beers and spirits ,the bar and restaurant staff all wear uniforms which gives the great service an extra dimension. The newly refurbished deluxe rooms are very spacious and stylish , when I stayed the outside temperature was 37degrees and very humid ,the rooms air con was perfect and nescessary,.this hotel is a great place to stay , I stayed for a week and really enjoyed myself. Tip if you like to go to bed early ask for a room overlooking the rear , it's very quiet

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Henek D, Thank you for choosing the Best Western Cristal Hotel whilst staying in Bialystok and thank you for sharing all your valued comments via Trip Advisor. We are very happy to read such a positive feedback. We are glad that you were extremely satisfied with the level of service we provide, our facilities and the location of our hotel. We are pleased that you had a great stay with us. We are looking forward to welcome you again at our hotel and please do not hesitate to recommend us to your family and friends. Thank you and warm regards, Katarzyna Gradzka Reception Manager

"Gamechanger - breathing new life into the Crystal!"

4
12/08/2015

we have stayed at the Crystal on and off for the past 10 years. We have always loved the quirky and slightly gloomy ambiance in the hotel, kinda spooky in the bar and restaurant, but got fed up with the grotty rooms which always felt slightly damp and definitely 50's!!we stayed there last week and to our delight, they have started a refurb programme and we were well pleased with our new look room!!They have had to up their game as there are a couple of seriously good new hotels in town, where we have stayed.As always tho, the staff are super, and the bar restaurant staff always give great service. The food is divine and the bar is lovely, great breakfast and fantastic value for money. We have now bought an apartment just 5 mins away, but will come for breakfast to the Crystal!!!highly recommended!!

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Mimibingley, We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay. We are very pleased that you enjoyed your time at the hotel and that our staff were able to provide you with high quality service throughout your stay. We are happy to hear you liked our rooms new style. We are looking forward to welcome you again in our hotel and please do not hesitate to recommend us to your family and friends. Best regards, Katarzyna Gradzka Reception Manager

"Lovely "

5
19/07/2015

This hotel was booked for me as part of a business trip, I was pleasantly surprised by this best western, the room was very stylish and finished to a very high standard! The food in the restaurant was exceptional, one of the best meals that I have ever eaten! The staff were very pleasant and helpful. I would have no hesitation in returning to or recommending this hotel

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Guest, Thank you for taking the time to post your feedback. Thank you for the great review and the 5 out of 5 score. It is great to receive such positive comments. Thank you for the recommendation and we look forward to welcoming you back on all your future business or private needs. Wish you all best. Best regards, Katarzyna Gradzka Reception Manager BEST WESTERN Hotel Cristal

"Nice and cozy"

4
12/07/2015

The location is perfect and extremely close to the central place called Kosciuszko Market (and only 15 minutes walk from the railway station). The room was beautiful and cozy, with a wonderful view. It's a perfect place to stay with pets - only a small fee and the room is your's (and cat's).

Katarzyna G, Kierownik at BEST WESTERN Hotel Cristal, responded to this review
Dear Ms. Magda, We would like to thank you for taking this opportunity to review Best Western Hotel Cristal and providing us with feedback concerning your stay. We are very pleased that your stay with us was pleasant and comfortable. We look forward to the opportunity to welcome you back in the future and would encourage you to contact us if you have any further issues or comments. Best regards, Katarzyna Gradzka Reception Manager