Best Western Danbury/Bethel,  Bethel

4.0/5  - based on 246 guest reviews.
11 Stony Hill Road, 06801-1055, Bethel, United States - See map
+1 203 744 3200 +1 203 744 3979



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 246 traveler reviews
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Our hotel in Bethel,Ct is designed with comfort in mind and is conveniently located at the midway point between Boston and New York City. If your searching for Bethel,Ct hotels our property is access to I-84. Known for great hospitality and the most comfortable of accommodations, guests feel at home when staying with us. If you're looking for Newtown hotels that combine a great price and quality, you've found it right here. For Bethel hotels known for putting guests first, our property boasts the greatest location. Less than half a mile to Fortune 500 companies, we're a favorite for business travelers. Guests in town for a meeting with Emerson® or an event at Pitney Bowes can enjoy a fast commute. Close to hospitals and universities including Danbury Hospital and the Western CT Health Network, medical patients and healthcare professionals count on us to provide the best location and the best price. However, if fishing at Candlewood Lake is what brings you to the area, our spacious rooms make it easy to bring along your favorite gear. Fall foliage is best enjoyed from the lake, and antiquing in town is a charming pastime that can't be missed. Guests here visiting the horse farms can rest assured that even though our Bethel,Ct hotel is close to the interstate, the best of the region and horse trails aren't far away. Whether you're here for business at the Watchtower or need to hold a meeting of your own, we've got you covered. Adjacent to the hotel is a 25,000 square foot fitness center, also equipped with meeting spaces for corporate or social events. Close to catering facilities such as The Waterview, The Fox Hill Inn, The Candlewood Inn and Capellaro's, our friendly staff can help you pull together the ultimate special event. Blocked rooms are available, and we specialize in large groups. Reserve a room at Best Western Danbury/Bethel today!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 246 guest reviews
Certificate of Excellence
Business Business 40
Couples Couples 68
Family Family 91
Friends getaway Friends getaway 17
Solo travel Solo travel 21
Sleep Quality
Best Western Danbury/Bethel,Bethel
  • 1

    This was our second stay here. The first time we also had issues but they assured us that this was not usual and that the rooms we had should never have been occupied; it was an error. Since it was a convenient location to business we had in the area we decided to give it another try. BIG MISTAKE! Rooms were still filthy; our bare feet were sticking to the room carpet; there was unidentifiable hair in the bathroom tub. The towels were stiff and hard so we doubt they were ever cleaned and we had only two to share among three people. The shampoo, etc "amenities" were sticky and obviously sitting for months. When we complained we were told by Megan at the front desk that there was nothing she could do and that we had to wait to hear from the general manager Rosaria Sproviero who in turn was nowhere to be seen and DID NOTHING! This hotel is a disgrace and STAY AWAY!

    « Close to highway and clean quiet room »

    Stayed here on a friday night while visiting in town. Staff was pleasant and room was clean. Hotel is fairly close to highway but found the room surprisingly to be very quiet. Solid construction! There are a few restaurants fairly close by too.

    « Lower Budget Best Western Expected More »

    I had hoped for more out of a Best Western hotel than this. When I arrived there was no parking in the front lot, and my wife and I had just made an 8 hour trip, and arriving at 1am with our 5 month old, so I was told I could use the back lot, and scan into the back door, which is fine BUT for this to work the desk person MUST program the card, so we needed to walk around the building for him to do this. The room was fairly clean, except for the tub. The bed was not very comfortable, and the pillows were just as bad. The double queen room on the 3rd floor is a pretty big size which is nice. The free wireless internet was amazing, and the cable TV selection is also great. The "Hot Breakfast" was terrible. It consisted of a pancake machine (good), some breakfast burritos that looked like they were bought at the 7-11 (gross), that you need to microwave. There was also breakfast sausage, NO eggs, there was bread, English muffins, and bagels for toasting. Juice and regular coffee in a pot because the coffee machine was broken. I feel like they put cereals and food out and do not refill the stock as the morning progresses. Also strange and disappointing was that there was no fresh fruit like apples, pears, or bananas. We ate at the Friendly's around the corner the second morning. It was good. Overall I will probably look at staying at a different hotel next time I am in Danbury, but I would still consider staying here again as it was clean and quiet. Oh an also you need to drive to everything. There is nothing nearby for food, shopping, etc.


    We checked into the room Oct. 21st and we were told that he A/C was turned off and system drained but it was going to be cool weather (outside) and we can open the window, well the room was very warm and we were on the first floor so when you open the window it was into the parking lot and there are no screens on any of the windows.. Housekeeper woke us up at 9am knocking on the door for our dirty towels... I would avoid this place at all cost..the only reason we did stay was we could not find another room for that night and we would have lost the cost for the night..STAY AWAY FROM THIS HOTEL..

    « Michelle & Sal »

    My husband and I wanted to celebrate our anniversary at a local German restaurant and did not want to drink and drive. B W was close to all, clean and very affordable what a nice surprise! We suggest you stay here next time you are in Danbury CT

    « Fine for a night »

    The room was nice and clean. The exterior of the hotel was a bit dated with the glass atrium over the breakfast area but the rest of the hotel(rooms & hallways) had been updated. The breakfast was underwhelming. The coffee machine, juice machine, and pancake machine were all broken with signs on them saying so. They had a couple Mr. Coffee makers and a container of OJ. The coffee was terrible, it was so weak that it was not worth drinking. They had some sweat rolls cut into quarters and muffins cut in half along with toast, English muffins and bagels.

    « stay in connecticut »

    pleasant hotel and surrounding area not easy to find but worth the effort staff were friendly and the bed was very very comfortable breakfast was adequate front desk was helpful free apple and lemon water and daily newspaper. the car park made it easy to get in and out

    « Easy to find »

    Rooms were comfy , clean and quite well decorated, though the exterior and the foyer were dated and utility. adequate breakfast to get you on your way with bakery goods,cereals, cooked items,juice and beverages.Easy to find the hotel(on the highway and good access to other routes). Various eatery chains and independent restaurants within 1 mile, just 90 mins from La Guardia, and about the same from the Berkshires,MA.

    « Excellent Service »

    Overall the best spot to stay in the area. The only complain I have is with the internet access. The rooms are well kept, and have quite a good visual appearance. Although one colleague had non functional heat it was fixed ASAP.

    « Refusal to Provide Service »

    My wife and checked into the Best Western on the afternoon of October, 19, 2016 only to find the temperature in our room hovering at 80 degrees plus. I turned on the A/C system, noted no change in the temperature whatsoever, and went to the desk seeking assistance. I was bluntly told that the A/C systems were turned off since it had been cold last week; I replied that it is 85 degrees outside and nearly that it my room! The clerk distinguished himself a second time by telling me "Open the window!" I returned to my room, looked at the screens! I returned to the desk and told the clerk that my wife and I are out of here never to return!

  • 3
    « Disappointing for a BW hotel »

    We stayed here for 3 nights. The hotel was full for 2 of those weekend nights, however, not sure that is why the cleaning crew had a hard time keeping up, and our room didn't get cleaned each day. The breakfast was very skimpy, no yogurt, no peanut butter, no fruit. We went to the grocery to have some breakfast food in our room.

    « Quiet But Bad Food and Pillows »

    We spent one night here because there seemed to be an enormous run on hotels in the Danbury area for this specific night and we also had to be here. We were given a room on the first floor by the parking lot and although the desk clerk tried to find us another room, he said he could not move us into it because we'd booked on Expedia. We were shocked by how quiet the room was but then we were roasting because it was 80 degrees and the hotel had decided to turn off the air conditioning two days before. There wasn't even a fan and it was impossible to open the windows. The pillows seemed to be filled with golf ball sized and shaped pieces of foam so they were very uncomfortable. My poor husband was so hot, he got up in the middle of the night to take a cold shower! Breakfast was also totally unacceptable. There wasn't a single cereal available that wasn't chock full of sugar. The staff person finally found me Cheerios which at least have somewhat less sugar so I ate those. Even the yogurt was full of sugar--no plain available and no plain oatmeal available either. No fresh fruit. The coffee machine was broken so there was no hot water to make tea. We do not intend to every stay at this place again. I would like to mention that the hotel staff tried very hard to make our stay as pleasant as possible so these comments are directed at the hotel, not the staff.

    « Best Western Bethel, CT »

    The location, price, and cleanliness of the the hotel was fine. Problems with lamp shades in room, and shower curtain that allowed water to pass through flooding bathroom. Issue with gift cards not being applied to my bill before checkout.

    « priced right and very nice »

    if you are traveling and need a break in and around the danbury ct. area, this is where you stay. weel thought out rooms, very nicely priced. the amenities are excellent, and the area provides plenty of place to choose for a meal. This was my second time here returning from maine. I will continue to use them any time i am in the area. worth the effort.

    « Terrible - Weekend Visit »

    We selected the hotel knowing it was a Best Western and having had positive experiences in the past with this brand. The room was okay, the tile in the bathroom was broken and separated from the wall. The first night we checked in and had four people in party. We had to request two additional sets of towels. Front desk said she had to wait for housekeeping for wash cloths (found out later there is no housekeeping at night). Next morning towels were collected and only two sets left. That night we picked up two more sets and left a note the following morning requesting four sets. Came in that night and not only did we not have towels, we did not have a shower curtain. Complained to the front desk when checking out and was told "no management on property". I was advised a note was left and management would follow up (never did). Note, I tipped every day despite the overall service. I would not recommend this property.

    « Beautiful room, but lacking in comfort »

    The matresses were uncomfortable and left us with lower backaches. The shower head had little water pressure. The microwave was missing and Expedia said we could request one. We were short one bath towel for bathing. Loved the look of the room with granite counters and an extra sink. The TV was mounted on the wall at the proper height. Hallways felt more spacious and the elevators were always available.

    « Fine Oasis »

    While enroute to our destination on the Atlantic Ocean from New Jersey we found your hotel to be a convenient location just off the highway and your people to be cordial and very friendly in our welcome and departure. Your space available for breakfast was limited but I believe well organized. We were told of upcoming improvements that will make it even better. I thought the food was outstanding compared to my expectations. Thank you.

    « Aweful!!! »

    I called the front desk to tell them our toilet did not flush in our room and asked to be switched to a different one. The woman told me they were booked and I couldn't be moved. I explained I was traveling with my wife and two children (9 and 7) and couldn't stay in a room without a working toilet. The same woman then came to my room with a plunger, handed it to my wife, and said good luck. I asked to speak with a manager and she told me there was none and could only leave a message for her manager about the problem. The whole night and next morning my family and I had to leave the room and go to the lobby to use the bathroom. At checkout there was still no response from a manager and we were charged full price. When asked if I could have at least a reduced rate for not having a toilet in my room, I was again told there was no manager to authorize it. No manager at night or morning. Don't risk subjecting your family to this place, stay somewhere else.

    « Stay was all OK »

    everything was OK, did have a little trouble finding the hotel with our GPS, The continental breakfast was good with all the normal breakfast items, including pancakes, juice, coffee, cereal, breads, yogurts and fruit. I would recommend this Best Western to others.

    « BEST First impression of Best Western »

    We arrived at midnight after a LONG journey! The night receptionist was extremely helpful and welcoming and checked us in quickly. Room was clean and welcoming after our long journey from the UK. Breakfast was the best and made welcoming by the lady serving (sorry, forgot her name). She offered us a variety of food - she was the best!!!!

  • 3
    « Quiet room request not honored »

    We have stayed at this hotel often when we make our annual east coast pilgrimage but were very disappointed this year when our request for a quiet room, made two months in advance was not honored during our three night stay. (Even numbered rooms get non-stop traffic noise from I-84.) One of the desk clerks even told us people were not bothered by it! A minor aggravation was that the maids do not seem to understand that coffee bags also come caffeinated! We shall not use this hotel again.

    « Disappointed »

    The toilet was blocked and overflowed. There was no hot breakfast as advertised. The internet didn't work with my computer. The staff just made excuses. The parking lot looks shabby. Repaving and new curbs are needed. The lobby has been refurbished, but this is a minimal facelift over an aging property.

    « overnight stop »

    we arrived at mid night after a LONG journey! the receptionist was extremely helpful and welcoming. the room was clean, comfortable and the bathroom was spotless. Breakfast was a high standard and choices were multiple. great value for money all round

    « Good Overnight Stop »

    My husband and I were traveling to New Hampshire and needed an overnight stop in Connecticut. The Best Western off Route 84 was a good choice. The location is close to gas stations and restaurants. We ate at the 99, and I also noticed Friendly's, Chili's, and Taco Bell. When we checked in we learned there was a problem with room keys not working. We were told the previous day a storm had damaged their device, and they were waiting for a replacement. This meant each time we left the room, we needed someone from the front desk to let us in. Fortunately we were on the first floor, so we didn't have long to wait. The room was clean with a king bed and sofa which was comfortable for TV viewing. There was a fridge and coffee maker. The bed was firm but comfortable. The complimentary breakfast buffet was very adequate with a pancake maker, scrambled eggs, sausage patties, assorted breads and muffins, cold cereals, yogurt with various toppings, coffee and juice. The sitting area was small but not crowded during our breakfast. The woman attendant was friendly and kept the items well stocked and neat. She offered helpful directions to get us back to Route 84. Overall we were satisfied with the hotel and would stay here again if in the area. The price was much better than other locations in Connecticut along the highway.

    « Pleasant stay in Danbury »

    Our stay in Best Western, Danbury, CT was a very pleasant one. Clean and comfortable rooms, great rates compared to other hotels in the area, a nice breakfast, and no-hassle check-in or check out. Would definitely say here again if in the area. Thanks for a pleasant overnight stay.

    « Great place to stay »

    We had a good stay and we're here for multiple nights. The room was quiet. We did have a few problems with the ac but the front desk clerk quickly got us a new room. The dining area is very small and they have been having large amounts of foreign tourists in the lobby and dining area each morning. They had fixed their security door on the second level since last year.

    « Would Stay Here Agagin »

    Very clean, staff very friendly and helpful. Breakfast area is small everything has a place, but crowded even with 2 people trying to get breakfast items. Need bigger area. we would stay here again if we were in the area

    « Great visit »

    Room was very clean, had 4 awesome pillows on each bed. Toiletries were Pantene Shampoo. Excellent Hot Breakfast consisting of eggs, pancakes, sausauge, hard boiled eggs and your normal continental breakfast. The only complaints were if you wanted to work out you had to go next door to a gym.

    « Comfortable Room »

    My king room was large and comfortable. Bathroom was clean and usable. Air conditioner was loud and didn't have automatic shutoff. Breakfast had hot items and a good selection. Parking is convenient. There's a good Italian restaurant across the street and a variety of chain restaurants within driving distance. Very good hotel at a reasonable price.

    « hotel experience »

    Very good value. The place was clean, the beds were comfortable, the staff was very pleasant and the breakfast was great. No complaints. The next time we visit that area, Danbury or Bethel, I'll try to stay there.

  • 3
    « Overnight stay »

    Beds were comfortable, breakfast was great, Room was clean & spacious. However, key card in back door never worked (we parked in back), A/C unit on the coldest setting never cooled room off well for comfortable sleeping & tub drain was broken. Extra cot was not available from a not so friendly desk clerk upon request. Overall adequate for an overnight stay but overpriced. Look around at other local amenities before booking- they seemed just as nice for lower rates.

    « Clean spacious rooms »

    On our way to Maine we stopped to spend the night. We walked in and was greeted warmly and got a great spacious king sized bed room. The young lady at the desk told us about Ruzuto's Italian restaurant that delivers when we asked about a good place to eat. We ordered eggplant Parmesan and calamari and was the best we've eaten! Breakfast this morning was grand! Will definitely return when in the area.

    « BW Bethel CT »

    Hotel is conveniently located to the Interstate exit (both on and off) with open and airy breakfast area and good and reasonable choices for breakfast. Coffee is rich and hot. Pricing is reasonable and rooms are large, clean and pleasant.

    « Satisfied short business stay »

    I visited the hotel in the beginning of June for a company meeting. I stayed approximately 4 hours. I arrived before 9am while a hot breakfast buffet was being served which is always a plus in my book. The breakfast buffet had a good selection. The staff is courteous and friendly and do a great job at cleaning. The room and its bathroom was very clean. The staff also takes great care in cleaning the lobby. Not an ideal spot for companies holding business meetings, I did not see a conference center but I would recommend this hotel for anyone passing through or needing a quick stay for either business or pleasure.


    Stayed recently for one night. Good location off the highway. Arrived late, the check- in was seamless. It looks like the rooms were renovated. Adequate size room, very clean. The AC unit very noisy. Average quality , but free breakfast. The pastries were very good The chairs in the breakfast area had dirty ( old large spots ) upholstery .. The room price was very reasonable. Overall recommend the hotel, and I would stay again.

    « room was hot »

    over all the hotel was fine for the one night to break up our travels. We entered room 308 and the window was open, no screen, and it was very warm. I closed the window and turned on the air conditioner and waited and waited. The air conditioner was not working---we did get it to throw some cold air then it would die. We called the front desk and they gave us room 310 newer model air conditioner and everything was fine after that.

    « It was just okay »

    It was a place to stay with a bed, tv, and internet. Not particulary impressed with the amenities and the decor, as with most Best Western hotels, is VERY outdated...but no complaints about the functionality of the provided what I needed on a one-night business trip.

    « Could of done more »

    Coming from out of town for a friends wedding there were numerous problems from the outset. Our bed type was incorrect upon check-in and nothing was done to rectify it because the hotel was sold out. The first night, the conference room had no AC, which made dinner unappealing. During the first night of my stay, the AC unit stopped working. We had to call numerous times with no resolution. We had to switch rooms after a lot of back and forth. I feel the hotel was not ready for the large amount of people staying at the property. This property has major potential but fell below the BW standard I am accustom to when traveling.

    « Would Stay Again »

    The facility works at keeping the Hotel a friendly atmosphere while providing comfortable accommodations. The breakfast is pretty standard for a quick bite to eat before heading off to a meeting. Will say this was the first time I didn't hear folks slamming doors, stomping feet or kids running through the halls. Appreciated when you are done your day of business.

    « Nice stay »

    I have stayed at this hotel on 3 separate occasions and have had a nice experience each time. The rooms are nice and quiet, even though you are near the highway and a street you don't hear the noise. The staff is friendly. The breakfast is nice and has several options to choose from. I plan on staying again when I'm in the area.

  • 5
    « Excellent stopover place »

    Stopped for the night in Connecticut to break up a long drive. Excellent stopover place, very convenient to I-84. Comfortable bed, good breakfast, no frills, just as we like it. Easy in, easy out. Would be good also for a longer stay if we had reason to be in the area.

    « Another Excellent Stay »

    This Best Western is always a pleasant stay. Hotel staff is very professional and friendly. Check-in was a breeze, front Desk Personnel were exceptional and helpful. Rooms were well maintained and clean. Breakfast was outstanding.

    « Best Western Danbury/Bethel »

    Hotel was clean. Rooms have been updated. Good breakfast in the morning. Friendly Staff. Price is not bad. Location is a little hard to find off the highway. Rooms were a good size. Beds were comfortable.

    « Nice and Convenient »

    Very nice hotel, my room was very spacious. Staff was very courteous, friendly and helpful. Breakfast was good, impressed they had cheese, yogurt with various toppings, variety of muffins, breads, cereals,etc. Conveniently located near stores if you needed something, Target is across the street, Dollar Tree, grocery store, Walmart, Marshall's within one mile. Easy access off I-84. Only drawback,I informed the front desk clerk the tv remote didn't work he said it was the tv, you had to unplug it and plug it back in to reset it. That helped but I had to hold the remote up and at a certain angle to change channels or adjust the volume, gets annoying after awhile. This was the first Best Western I have stayed at that didn't have a microwave in the room but you can use the one in the breakfast area. Definitely will go back.

    « One night stay.... »

    My daughter had a baskerball tournament in danbury. Ask Google for near by hotels check this one outand booked a night. Staff on the phone as well as in person were helpful and courteous. Had a double queen room on 2nd floor very nice clean. Beds were nice. There breakfast was also good. Had pancake maker staff offered to show us how to use it also kept coming around asking if the guests needed anything. All in all would recommend staying here nice little place.

    « Please get me out of this vehicle! »

    We were driving home from Florida and needed a place to sleep pronto......we have always had good luck with Best Western. This hotel was right off the highway....the front desk was friendly and knowledgeable about local restaurants. The room was clean and the beds were comfortable.

    « Regrettably this hotel was not any better than the Microtel down the road »

    One day our room was not made up; on another night the key card did not work; the heating unit was extremely noisy and we were not able to regulate the heat so either we were in a sauna or uncomfortably cold. On our last day the bathroom above us flooded with cascading water coming through the ceiling. A credit of $20 on our bill certainly did not make up for the inconvenience we experienced nor did the "canned" email from the manager, Ms Sproviero when we sent her our complaints.

    « Friendly reception, good price, good breakfast but big problem that the water does not actually get hot! »

    Being a Canadian I booked online so I could pay CANADIAN rates. The. girl at the front desk was very pleasant and helpful,the room was clean and the heat worked well, the beds where good and the hot breakfast was everything we needed. Now here was my big issue, the "hot water" was not so hot and it was not just in the morning. My son showered when we arrived and didn't say anything until I questioned him in the am, he said same temp when he showered. They really need to turn the temperature up on the hot water because that is my only complaint on a great one night stop over spot. I can not speak about anything else other then what we used the hotel for. I would definitely stay again but will ask if they have fixed that hot water issue!

    « Unprofessional and unhelpful. »

    We checked into this hotel the night of Mar 24th and were given a room 307 on third floor after requesting ground floor. In the morning the coffee machine kept spouting hot coffe after the lever was released. It burnt my hand. We sat down for breakfast at table that wobbled all over and as a result spilled coffee all over my husband jeans. We moved to a different table which wobbled slightly less and complained to the breakfast attendant: She was very helpful and talked to the front desk to tell them what happened. She then said we would get a discount due to our problems. When we finished breakfast, which was quite good, went to check with front desk to confirm. She told us Manager had said no discount, "just ask them if they are OK". We were puzzeled by this, we had not asked for discount but were told we would get compensated. After we returned to the room the phone rings and front desk telling us that manager had a "change og heart" and we would get $25.00 off our bill. When we checked out we asked for a copy of adjusted bill but were told not possible as manager the only one who could adjust bill but she would email the final bill that day. Now a few days later no email, no adjustment. $ 25.00 is not a lot of money but it was a step in the right direction to make up for the uncomfortable experience at this hotel. My husband´s Jeans are ruined as we can´t get the coffee/cream stains out. My hand is OK as I could get it into cold water right away. This is obviously an establishment that has poorly trained staff, lies to guests and fosters unprofessional attitude. We are very disappointed in Best Western and will not be using this chain in the future.

    « will alway stay here »

    when we travell through the states on our way to Florida , this is our first stop. we alway stay here, great hotel, clean, up to date rooms, friendly staff. unless things change this will always be our choice in Danbury.

  • 4
    « Ok, a bit pricey. No control of heat/ac »

    We were ready to stop for night. Tried for over an hour to book through BW's website. Finally called and they did give me the same rate. The AC/heater blew all night and could not shut down as it was really cold that evening. Otherwise the room was the normal room.

    « Ok »

    Ok for one night, som noice from the aircondition and the refridgiator that you will notice when you are sleeping. Breakfast is as all inn's, very basic but ok:-). Not the cleanest, dust behind beds and around. Very nice People in the resepsjon.

    « Clean room, nice furnishings, good breakfast »

    This hotel was very clean. Didn't feel grossed out. Even the remote was sanitized for you. I would highly recommend this hotel. The breakfast was good and the lady doing breakfast was constantly checking on the food and the dining area...which is different from other hotels we have tried...usually the person is out of sight and things are dirty and run out. But not here. They are really on top of their game! They have water with lemon at reception and apples for snack when we came in. Location is near a Target and Burger King. Free paper and wifi. Will come back to this hotel. It was reasonably priced.

    « BW Bethel CT »

    Hotel is easily accessible to the I 84 interstate, well lite and presents well. I have stayed here many times, when visiting the area. The staff is very responsive and helpful The rooms are large, well appointed and clean. The breakfast area is part of an atrium and it extends to the lobby

    « Great place to stay »

    This is my second time to stay at this hotel. I like it's location as it is right of f of I-84 and the restaurants that are close by. with many other attractions. Great shopping areas also. Hotel is neat and clean staff is friendly and helpful

    « Best Western, Danbury, CT »

    We have stayed at this hotel several times on our way to Florida. It is very clean, quiet, with friendly staff. The breakfast is good and well presented. Internet works well. There are plenty of restaurants and shopping close by. I would recommend this for good quality and good rates.

    « simple and easy »

    the best western was right there off of 84, easy on and off. The hotel was a good value for what we wanted, just a place to spend the night and a good breakfast. We were not interested in the other things the hotel had to offer, I may have chose a different best western if we were going to stay more than one night. Would return to the same hotel again because it was a half way point in our trip. Breakfast was huge, everything anyone could want and plenty of it. The room was good, a little bleach could be smelled but no big deal.

    « Horrid »

    No extra blankets available( in a hotel that was not at capacity) Heat did not work, my daughter and I had to sleep in sweats an put extra towels on the beds to keep warm. Broken sink, shower that leaked from the room above. Enough said- Don't go!

    « Nice clean and friendly »

    I am a school performer. Picasso and I live out of Motel rooms .Great staff and very clean rooms and a great breakfast are important to me. This establishment met all my needs nicely ! Keep up the good work. I'll be back if I get more school bookings in the area.

    « A hotel that seems to be struggling to improve »

    We had a room here for one night only. Located on the third floor we entered the room and it was stifling hot. We turned the heat down to low and immediately realized why the heat was on high. On the low setting the fan and compressor made so much noise that one had to speak loudly to converse. We tried the airconditioner setting on high and that was too cold. So we settled for a not-so-restful night sleep with the a/c on the low setting. When things like this happen one starts looking for other problems. Security device on door is an old fashioned chain that provides no security at all. Corners in the bathroom and floor tile grout were in need of a good cleaning. Paint peeling off the wall above the shower enclosure. The staff was absolutely wonderful and took good care of us. Thank you for that. But they didn't know how to fix the heater/air conditioning problem. This hotels boasts about it's "hot breakfast" on their outside marquee. They have a pancake machine and a toaster. They also have scrambled eggs and processed turkey sausage. The problem is the lobby was so cold there is no way the hot food could stay even warm. I will say it was a quiet hotel, except for the heater motor. Like i said it is struggling to improve. But it is right now a $65-$75 a night hotel at the most.

  • 4
    « Mostly pleased »

    The hotel was quiet, comfortable and clean. The heating system was the type that blows out air. It went from hot to cold to whole time, and we had trouble controlling the temperature. Otherwise, we were pleased with everything.

    « Best Western Danbury Connecticut »

    Very nice stay here. No complaints. If you pick up a coupon book from The Information Center at the border you get a very reasonable price. I think I paid about 65.00 Would highly recommend this Best Western .

    « ALWAYS a Very nice stay »

    hotel staff is very welcoming. Rooms are comfy. Breakfast is always well presented. Close to a great diner and shopping. walking distance if needbe.Very clean hotel. excellent value. easy access to freeway.

    « Clean, well lighted place »

    great value and extremely courteous staff. clean rooms. comfortable beds. Okay breakfast. No hassles. It's a clean, well lighted place! Conveniently located just off the highway. Will definitely stay in the future.

    « Thanksgiving night »

    We stayed here after being with family in CT. for Thanksgiving dinner. Place is very clean. Beds a little too firm for our liking. Rates are very low and overall a fine place to stay when on the road.

    « Beatlemania Getaway »

    We recently attended a Beatlemania Concert at one of the local High Schools and decided we would stay overnight instead of driving home late, I'm very glad we did and picked the Best Western in Bethel. I always read the reviews of a hotel before I travel and for the most part this hotel got decent reviews, sure, there is ALWAYS Someone who didn't like the breakfast or bathroom or carpets or some other such nonsense but we had no problems at all. The hotel stay comes with a free breakfast and unless you're the kind of person that has to have Eggs Benedict in the morning, I think you'll like the breakfast and this property for the price. I must say, They Really Do Have The Most Comfortable Beds in the Industry. Ed

    « Unfriendly and Untrained Staff »

    If you are looking for a hotel with un professional staff. Look no further this is it. The front desk staff here is terrible. my husband and I stay at over 100 Best Westerns every year and this was the worst service we have ever came across.. The coffee pot was missing a part, we never got a replacement. We were never greeted by the front desk, we were treated like we were bothering them, and check out was no better. The only plus was that the bed was comfortable and the rooms very clean.

    « Excellent, Best Bed »

    Best queen bed we ever had in a hotel. excellent location, we were just passing through, but enjoyed our stay. I think it is kind of silly that this review has to be 200 more words, I have said all I wanted to say

    « Relaxing Night Away from Dorm »

    I spent the evening with my daughter celebrating her birthday. She was happy to have a relaxing evening away from the Westcon dorms. We plan to do this again soon. The staff was very helpful and the breakfast was better than I expected.

    « Fun Weekend in Connecticut »

    This hotel is centrally located and near all major highways. The staff are courteous, the rooms are comfortable. Any problems were dealt with promptly, which were minor. I liked that there was a rubber floor mat for the shower. The light could be brighter for easier reading.

  • 2
    « Poor Customer Service »

    Pros: The hotel is clean, and fairly modern looking for a Best Western. Plus, the staff seemed fairly prepared when we arrived. Cons: The night staff (a man who was working at 10pm on Thursday, 10/8) was rude. I called down and asked for the wifi - which the front desk *should* have placed on my key packet - the man who picked up was terse. I tried the code that I thought he had dictated to me over the phone, but it didn't work. When I called back a minute later, he sounded exasperated that I had called again.... like I was bothering him. Please get this guy some customer care training so that he doesn't run off any more customers than this negative review already has.

    « Comfortable room ... but Oh dear, the Breakfast! »

    The Best Western Danbury is an average hotel. I wouldn't say it is plush (and if you take a room overlooking the wrong end of the back carpark you will be kept awake all night by the ancient aircon extractor, so check the location). The room we took had two comfortable /Queen sized beds, a small operational fridge, a mini coffee filter (don't bother using their coffee, it is awful, but there is a large Target supermarket in walking distance which has some decent whole bean instants - just heat the water through the machine into the cup containing the coffee). Room service is variable. The beds were made up every day, but sometimes they bring you new paper cups, sometimes they don't. Sometimes you get shampoo and body lotion, sometimes you don't. You NEVER get showergel! The rooms have free wifi - but the server doesn't allow your devices to be remembered. Every time you leave the confines of the hotel, you have to log back in again. Not a major problem, but irritating. To the breakfast: There is a big sign outside saying "New Look Breakfast". Dear Lord, I can't imagine what the "old look" ones was like! Anaemic looking turkey sausages, a variety of themes on scrambled egg (when it's just scrambled egg, there is a sign saying "REAL SCRAMBLED EGG" with an exclamation mark, as if this came as a total surprise. Those are the only two hot options. The rest of the fare is atery clogging sweetness. Cakes, donuts (always stale and heavy), bagels, bread. Rarely are there yoghurts in the fridge, the pancake machine was only working 2 out of our 7 day stay. The orange juice machine likewise, was working only occasionally. The alternative cranberry juice was oversweet. The coffee is best taken black as it barely has any coffee flavour at all. Now don't get me wrong, for the price I wasn't expecting the Ritz - but the lacklustre fare would be better removed - at least if breakfast wasn't included, one could have researched a decent local breakfast diner! In summary: for a cheap comfortable place to stay, it's OK, just make sure you bring the essentials with you and lower your expectations regarding breakfast!

    « Clean, updated and centrally located hotel. »

    The service, cleanliness, condition, location, amenities and value for the price were very good. I would definitely return. Breakfast was complimentary and pretty average but the hours were longer than most from 6 - 10 AM.

    « Comfortable Room »

    The room was very comfortable. But I was surprised that there was no phone book or booklet describing the hotel. Don't know if this was an oversight or new policy because of the fact that cell and smart phones are so popular. Gluten sensitive quests would only find the sausages, very good, juice and coffee available for breakfast choices.

    « Best Western Hotels no longer have extra fleece blankets in the closet anymore. »

    The hotel had new stuff and very clean rooms. But the hotel is still in renovation. They owner and management told me "they do not plan to order fleece blankets just down comforters on the bed". Please go to another hotel that has extra blankets since management does not care about customers comfort. The manager was not on call when a issue did come up bad leadership issues. When I request a extra blanket they could not find one like promised. Lucky I had my own fleece blankets from home. Why should people have to bring there own linens when hotels should have extra in the closets. Really hotels forget about the basic needs. :(

    « A nice place to visit. »

    It's a nice place to stay while in the area. There are more expensive hotels around, but are they really better? No. We've tried them. They even have an attitude to match. You may see a little flaw or two while here, but no one claimed it was the 4 seasons. If you have a problem, tell the friendly staff and they will work with you to solve it. The free breakfast is pretty good too! I suggest you give this hotel a try and see what I mean.


Getting to the hotel ...

All directions
·From: Interstate 84 West. Take Exit 8. Proceed straight through the first light, and then bear left towards Route 6. After third traffic light, the Best Western Danbury/Bethel will be on your right. ·From: Interstate 84 East. Take Exit 8. Proceed straight through first traffic light. After third traffic light, the Best Western Danbury/Bethel will be on your right.