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Best Western Plus Hotell Hordaheimen, Bergen

3.5/5  - basé sur 561 notations.
C. Sundtsgate 18, 5004, Bergen, Norway - See map

Enjoy friendly hospitality at an affordable price while staying at this three Star Bergen, Norway hotel. Welcome to the Best Western Plus Hotell Hordaheimen, where customer satisfaction, a convenient location and an affordable price are the priority. Situated in the heart of Norway's second largest city, this Bergen area hotel offers 88 well-appointed guest rooms, guest laundry, some business facilities and meeting/banquet facilities. Start the morning off with a complimentary full breakfast featuring delicious home-made foods before exploring all that Bergen has to offer. Just 0. 2 kilometers away, guests can visit the Hanseatic Wharf and the fish market- common tourist attractions. Spend an afternoon at the Bergen Aquarium or one of the many local museums such as the Bergen Museum, the Museum of Technology and the Bergen Museum of Art. The famous composer, Edvard Grieg, lived in Bergen and visitors are still able to tour his home just five kilometers from the hotel. The friendly, helpful staff at the Best Western Plus Hotell Hordaheimen is ready to ensure a memorable stay in Bergen, Norway. Make a reservation today and save! Enjoy your stay.

Best Western Plus

Hotell Hordaheimen

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Hotel advantages

  • Restaurant
    Restaurant
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 553 guest reviews
NOTE ISSUED
Excellent
87
Very Good
253
Average
149
Poor
40
Terrible
24
REFER TO NOTICE
Business Business
60
Couples Couples
255
Family Family
89
Friends getaway Friends getaway
58
Solo travel Solo travel
60
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ideally located for your Bergen break"

4
15/09/2018

Clean and comfortable friendly hotel with a good hearty breakfast and just off the city attractions thus ensuring a quiet nights rest after taking in all that Bergen has to offer during the day. Conveniently situated from the harbour just a 5 minute walk.

"Best Choice we could get in Bergen"

5
08/09/2018

The hotel is placed in the center, rooms are nice and clean and breakfast ist fine. No reason to go anywhere else if you got as we the best price for the night. Only the the car park was not available, but we arrived late, sad.

"Bad experience"

1
28/07/2018

We were ‘put away' in a very small and warm room at the end of te corridor. No climate control, no fan. Curtains were open and the sun was Free for all. It was 28degrees Celsius in our room. Reception was not very helpful as ‘the hotel was fully booked'. Well, we booked through an agency months ago; it feels unfair.

"Grwat location and service"

4
28/07/2018

Clean modern rooms. Great breakfast included. It was in the 90s when. We we're in Olso and the rooms do not have AC. Need to invest in AC for hot summer months. Riim is on the small size. Not a lot of space.

"Compact hotel "

4
11/07/2018

We were here in June on a family visit .We enjoyed our stay in the hotel . It is a nice friendly hotel . The staff was courteous and helpful. The hotel is centrally located and close to the pier . We could see the liners from our room . It was close to the heart of the city . Walking to the pier took less than 10 minutes . It is an old hotel with some beautiful artifacts . The reception desk was also very nice. The hotel serves a good breakfast with a wide variety of food catering to all tastes . The rooms had free WiFi . The size of the rooms was not very big but adequate.

"Old dusty room with no heat"

2
05/07/2018

The whole property needs an upgrade. Room and bathroom were minuscule. Walls are so paper thin that you can hear all conversations in adjacent rooms. Hair dryer broken. Safe box broken. Room was dusty and looked like it had not been properly cleaned in a while. No heat in the room and had to borrow a space heater from reception. The breakfast was good. WIFI was reliable.

"Stayed for two nights"

4
01/07/2018

Room was clean, well equiped. Bed was a little bid too soft. A little disapointment, we stayed in the second floor but there was no possibility to open the window. What comes to breakfast it was really tasty, lots of options to pick. Location of the hotel is superb, 10 minutes and you are already near the Fiske torgen.

"Good location... ok rooms. "

3
26/06/2018

Pros: The location was good. The beds were comfortable. Overall room experience was as expected. Cons: This hotel has no interest in vegetarians or vegans. Breakfast was a waste with no real options others than some bread. The only had butter. No soy milk options instead of cow milk... baked beans were cold. Others noted eggs were cold as well. Breakfast was a real let down. Lack of parking was also bad for us as we have 2 cars. It is ok place if you can get at good price and dont have car... and like cold food.

"Location! Location! Location!"

5
22/06/2018

Great location!!! 2-min walk to the start of almost all the tours in Bergen. You're going to appreciate it when it starts pouring in Bergen:-) Yummy breakfast, must-have. Clean, nice hotel. Super helpful staff.

"Difficult to think that anyone called this hotel "terrible"!"

4
18/06/2018

We were delighted with this hotel situated very close to the harbour and all places of interest in Bergen. The staff were friendly and the hotel clean and comfortable. No grubby carpets here as the bedroom floor was covered in easy to clean flooring. The breakfast was very good and catered for all tastes. It was very hot whilst we were there but there did seem to be some kind of airflow in the room which kept it from overheating as the other hotels we stayed in did! Out of interest the hotel is marked outside with a brass plaque showing that it once belonged to a Julius Eidenbohm who was no doubt an important businessman but was deported to Auschwitz in 1943.

"Average"

2
15/06/2018

It was very central undoubtedly. But they need to install an Ac as it was really hot in Bergen. And the breakfast is not so good and has not much choice for the vegans...plz cater for all be it veg or non veg

"It was average"

3
30/05/2018

The places is in great location but a-bit tricky to find. The rooms were a bit dated but the hotel is super clean the reception staff are really helpful even the house keeping staffs they were amazing, it was so hot when we were there she gave us extra fans. But some of the kitchen staff were a bit moody during the breakfast and they didn't really have a lot of options for the breakfast.

"Nice option in Bergen"

4
28/05/2018

Stayed here for 1 night - the location is great, it's a short walk to all the attractions near Bryggen. The room is not very spacious, but we weren't there to stay in the room. We liked the breakfast- many options (lax, mackerel, egg dishes) to choose from. Overall, highly recommended!

"Great location"

4
27/05/2018

We stayed for two nights after a Viking cruise. It is within walking distants to great Resturant and activities. We walked t0 the railway station and did Norway in a nutshell. Walked to aquarium. We took a cab (18 dollars) to the funicular. Loving Bergen and this best western. Great staff and breakfast.

"Great hotel lovely stay"

5
02/05/2018

Excellent experience and a great place to stay in Bergen. Visited last oct for 2 nights, centrally located and staff were very friendly and helpful.Roons were large spacious and comfortable. The receptionist suggested some lovely restaurants for dinner that served Elk meat and whale meat. Simply wow.

"Value for money"

4
29/04/2018

Central location in Bergen. Clean room and friendly staff. Very good breakfast. Coffe and tea maker on the room is always a pluss. Good bed, and quiet. Newly renovated bathroom. Strange that there is no real door between the room and the bathroom

"Good location but old and small rooms"

3
09/03/2018

The hotel is conveniently located, relatively close to stores, tourist highlights, etc. However, I found the rooms to be rather small and outdated, and the wooden floors make that it is pretty noisy at times as you can hear people walking in rooms next to you, above you and underneath you. Although the price per night is not unreasonable at all for Norway, I would opt for a more modern hotel next time.

"Great little hotel near to everything"

4
07/01/2018

Hotel is great. Neat, compact, free wifi, good range of food for breakfast, and comfortable bed. When we were about to go out for some exploring, the bloke in reception warned us it was going to rain, so we went and put on our wet gear and off we went. No rain, just light snow. Of course My wife in these situations has no self restraint at all. Yes, throwing a snowball at her husband. Of course being Sunday pretty much everything is closed, but it was fun walking around in the snow. I have to say that even with our special snow boots we were both very cautious about slipping over, but we didn't. Found a few tourist shops ready to sell us stuff so we did our bit for the local economy. Some shops had signs saying Closed For The Season. They clearly don't rely on silly Australian tourists during winter. Still, it's a very pretty place. We had coffee at Starbucks, then wandered back to our hotel where the bloke in reception said, “How was that?” “Cold and wet,” I replied. “That's Bergen in a nutshell,” we were told.

"Great stay at a great price."

5
22/11/2017

I really enjoyed my stay here. The hotel is old as would be expected but beautifully maintained and obviously upgraded. It was very modern European with old European charm. While the rooms are small they are very comfortable and accommodating. My room was perfectly quiet and I enjoyed three very good nights sleep. I loved the heated bathroom floors. The staff was friendly and always willing to help. Kim checked me in, but all other staff members are equally deserving of praise including the chef. On the morning I left he invited me to have breakfast even though it was early and not set up. By the way~ an excellent breakfast is served daily. The location is perfect, on the harbor. Many attractions, restaurants, clubs and shops are just a short walk away. Great price, great place, great stay! No doubt I'd stay there on my next visit to Bergen.

"AWFUL ROOM, LITTLE HEAT"

1
06/11/2017

VERY LITTLE HEAT. CANNOT MOVE IN ROOM BECAUSE SO SMALL. awful awful room. I arrived late and was extremely tired. There was very little heat in the room. I was too tired so I slept dressed since I only had one blanket. Its not a room but a closet. Could not shower, just too small and too cold.

"A perfect little get away"

4
27/10/2017

My wife and I took a quick vacation flight from Providence, RI (USA) to Bergen, Norway. We stayed at the Best Western. We found the location of the Hotel to be excellent, walking distance to everything a visitor might want to do in Bergen. Our room accommodations were very comfortable and accommodating. The best part of the hotel was it's Norwegian Breakfast, I never had three varieties of herring for breakfast before. The food was excellent, the service provided by "Ann Karin" the breakfast hostess was just perfect. Their bread is freshly baked and delicious. My wife loved the home made yogurt and the wild berry toppings. The front desk was also very accommodating, ask for help from Olaug or Mikkel and they will go out of their way to help. We would stay here again.

"Disappointing"

1
25/10/2017

This wasn't the cheapest hotel available, so I was expecting better. The hotel looked tired, despite the rooms having been decorated, it still had a shabby feel. I had a double room. The bed was a small double, the room was very small. Tea & coffee making facilities were basic. No teaspoon to stir the drinks. Water already in the kettle on arrival. I had to pull out the TV socket to be able to plug in the kettle. When I went down to breakfast, there was not enough seating for everyone. I will not be staying here again & don't recommend it.

"Good location"

3
09/10/2017

The location is very convenient since it is close to the downtown area as well as train terminal and ferries. It is also quite quiet. Room was neat and staff were very fast. However, we requested a double bed but had to singles that were pushed together. Not very nice.

"Convenient hotel"

4
21/09/2017

After having stayed in a Best Western in Oslo, this hotel was a better surprised as the rooms are refurbished and include a modern touch with coffee/team making facilities and better amenities. The location is 5 min by foot far from a bus stop where you can be connected to any place in the city, also there you can take the bus to Bergen Central station which is only 10 min away. The rooms were clean and breakfast was traditionally continental. Staff was very friendly and helpful.

"dissapointed"

3
10/09/2017

when we booked I asked for a high floor with good view not to small as I walk with a walking stick just a basic room overlooking offices and roof tops Then the problem started the shower sorry hose pipe not a shower and the bathroom flooded every day so DANGEREST I ASKED THE ROOM MAID SHE SAID ALL THE ROOMS ON THAT FLOOR WERE THE SAME The hotel is situated on streets Graffiti as well it is a good walk from the bus station and a longer walk to the train station 200 nok taxi fare as there are no public service buses or trams near the hotel they seem to concentrate on there coach parties and not individuals breakfast average only bacon if you have a fried egg then you have to avoid the time the coach parties are having breakfast or no room

"Not too shabby"

4
09/09/2017

I was a bit worried about this hotel after reading the reviews but I got a great deal in an expensive city so went for it. We were very happy with the hotel. It is not 5 star but is clean and central to everything bergen has to offer. The airport bus stops at the fish market and the hotel is a few blocks back along the water. The town shops are 5 min walk and the train 10 mins walk. We were given a good sized room on the 6th floor with views of the mountains over the rooftops. I loved that we could open the windows. There was a safe in room but no fridge. For the price we payed we couldn't have been happier. Wished they had a few more English channels on to as we could only watch the depressing news.

"Fine dining in the lobby"

2
31/08/2017

If your answer to finding an hotel in Bergen is to walk back from the waterfront to the graffiti strewn side streets, complete with dumped electric ovens then this hotel is, literally, right up your street. Trip hazards are the order of the day in the corridors, akin to a ship's bulkhead. A panoramic view from our bedroom of the neighbouring roofs and overlooking dormer windows was complimented by meals being taken in the hotel lobby, complete with the automatic open front door to ensure you didn't overheat as you consumed the set culinary delight, and the reception desk at your elbow. At least it was clean, if basic.

"Clean, nothing special"

3
28/08/2017

An affordable room in a very expensive city/country. We are here just one night before boarding the Hurtigruten Polarys cruise through the fjords of Norway. The room is clean and the location very good - close to the pier. fishmarket and downtown. Nothing wrong with this hotel.

"Great stay in Bergen!"

4
15/08/2017

My wife and I stayed 2 nights on our arrival to Norway. The staff were quite helpful on our stay and the room and breakfast were good. The location was great as we were close to the sights, but not right in the middle of the crowds in mid July. Packing & paying a reasonable fee for sandwiches at breakfast was a great way to save some money for our lunch. We would definitely recommend this place!

"Average hotel in good location"

3
14/08/2017

Stayed at the BW Hotel Hordaheimen for one night. The best feature of this hotel is location- it is 5-10 mins from the City Center, fish market and Bryggen quai. Otherwise, not much else to praise - rooms are tiny with no view, breakfast is basic in a very crowded dining area - no free parking (can buy a place near the hotel for 125NOK /day), wifi was free but slow.

"Awesome Location, Great Staff"

5
09/08/2017

This hotel is filled with Norwegian charm. The décor was great, the breakfast was delicious, and the location was phenomenal, but what I loved most about the hotel was the pleasant staff. Mikkel helped me with my check-in. I had made a mess of my reservation, but Mikkel was super helpful and friendly. He had me squared away in no time and helped make my stay in Bergen extremely pleasant one.

"Great Location"

4
08/08/2017

The best thing about this hotel is it's location. It is located just a short walk from Bergen's Fish Market, Tourist Information and it's infamous Bryggen. Whilst it's located close to the centre of Bergen it is in a quiet area. It's also nice to get a view of Bryggen from across the harbour as you walk from this hotel into the centre. The rooms were nice, small but comfortable and clean. Shower was really nice. Breakfast was also nice and plentiful, however the breakfast area is quite small. Our first morning here we were lucky enough to get a table but a few people didn't. On the second morning we shared a table with two other people as there was no other space available. Wi-fi was good, no major problem. The only criticism I would have for this hotel would be the reception staff. Upon arrival the receptionist on duty checked us into our room with no great conversation or communication. The next morning a different receptionist was of no help to ourselves or the couple in front of us. It was clear he had no interest in trying to help. However, I will not take away from all reception staff with that criticism as those we met on the second morning were friendly. Small hotel but in a great location.

"Good hotel in a great location, pleasant service, thanks to the receptionist ( Sverrc) for the kindness and help"

4
03/08/2017

Good hotel in a great location, pleasant service, thanks to the receptionist . The hotel environment is wonderful, close to the center, to the market kindness and help I would love to go back and spend time in this wonderful city

"Excellent Breakfast"

4
27/07/2017

Hotel had a really nice atmosphere when you first walk in. Reception staff were really friendly and helpful. The breakfast was fantastic, they have beautiful freshly baked bread which was divine! The bed was really comfortable and no problems with hot water. The location is also really good for exploring Bergen!

"Good Base for Exploring Bergen"

3
24/07/2017

We stayed at this hotel for 2 nights as part of a Titan tour of Norway. On the plus side it is ideally centrally placed to explore central Bergen and Bryggen on foot. It is however a small hotel with a small dining area adjacent to the front door. There is a very small lobby and no public rooms. The rooms are modern and well appointed but a bit on the small side. Breakfast is a buffet with a limited choice of food which is however fresh and of good quality. Dinner is a fixed menu; good quality but no choice! Our Titan party of 43 just about filled the hotel!

"Good, central location near Bergen harbour fishmarket (Torget)"

4
22/07/2017

Good and helpful front office staff. Lovely old-style breakfast area next to the lobby, excellent buffett breakfast included. Reasonable-sized room and bathroom, clean, quiet, free wifi. Good, central location near Torget (the fishmarket) and Strandkaien. Would stay again.

"Great location!"

4
17/07/2017

Located right by the wharf (opposite Bryggen), it is in walking distance to the fish market and most sights. The room was big, clean and had a pretty view of Mt. Floyen. The breakfast was also very nice! The bed was just two twins pushed together, which was weird, but otherwise a nice place to stay.

"A lovely city, lots of interest, great riding the funicular railway to see the great views at the top"

5
11/07/2017

My single room was the right size, comfortable and a bonus was having tea/coffee tray in room. Shower could have been better but the temperature was good. excellent choice for breakfast, I liked having fish for breakfast. I must say a special thank you to the staff member who got my breakfast for me each morning owing to my walking with sticks. She also made me a lovely big sandwich to take away on the morning I had to leave at 6.45 to get the bus to the airport. Certainly good to have breakfast starting at 6.30, a few other people there had time to sit and eat. I also liked the location, close to the main Bryggen area. Location for me is always a priority.

"Great location"

4
10/07/2017

This hotel is so well located for anyone coming off the Norway in a Nutshell tours Staff are super helpful. Nice clean room and very good breakfast room which is available to guests for take out use should they want and in expensive Norway that was a bonus.

"Good location, comfortable"

4
10/07/2017

We spent 3 nights here before going to Oslo. The hotel was easy to find as it was very central and the price was very reasonable. All the reception staff spoke English and were accommodating (the free fruit by the desk was a nice touch) The rooms were clean, bathroom was a good size. No view to speak of as it was opposite another building. It was very quiet during the stay and we slept great. The food was fine. It's as you'd expect from the other views, no surprises but was comfortable :).

"great situation"

5
05/07/2017

This was an excellent hotel in a great location, the room was a good size, though the bathroom was a bit small but it was fine, the towels were changed every day even though we hung them up, it was nice to come back from our days out to a clean & tidy room & bathroom everything is within easy walking distance from the hotel. The breakfast was good, usual continental fare but plenty of it.

"Good location"

4
23/05/2017

Good location.We had to take a ferry to flam the next day,and the hotel is only 200 m to the ferry station. The room was small but clean, and the breakfast was simple but enough to us. We had an good stay expwrience.

Hovden7, Manager at Best Western Plus Hotell Hordaheimen, responded to this review
Thank you for Your review. We are glad you enjoyed the location, and that the stay was comfortable. Hope you enjoyed Your holiday in Norway. Kind regards Ann Rita Hovden Hotel Manager

"Very central hotel"

4
21/05/2017

Hotel ideally situated, very central. Beds very comfortable and rooms kept very clean. Breakfast buffet had an excellent selection, nice touch too, free tea and coffee all day in the restaurant and in the afternoon cake as well, at 5pm there was also hot soup available free. This was something I've not seen before. Pricing also very reasonable for Norway.

Hovden7, Manager at Best Western Plus Hotell Hordaheimen, responded to this review
Thanks for your good review. Glad you enjoyed your stay, found the beds comfortable, the breakfast tasty and the hotel clean. Hope to see you here some other time. Kind Regards Ann Rita Hovden Hotel Manager

"A good stay in the centre of the city"

4
21/05/2017

Stayed here for teo night but unfortunately arrived on Norway's Day so had a great dea of difficulty getting to it as it is within the city street closure area. Don't plan to arrive or leave on 17 May. Staff were helpful for the most part, only one who was diffident but having said that not rude, while others were happy to go out of their way to serve. The breakfast was included and was very good. I am puzzled at why the bacon is served on the fried egg? I prefer scrambled egg but still like to have bacon. Why? The room was quite spacious though the robe too close to the door to fully open the door to the room. It is lovely to have an in room fridge. Much appreciated as well was the tea and coffee makaing facility in room. Elements of lovely decor hiding throughout the building but overall it was quite a plain place. The location is likely one of its most desiable features, close to the shopps, the harbour, the old village which is still alive with shops. Happy with our stay and would recommend the place to others ... maybe best if you don'tave a car as parking is really limited and we ad to park in a city 24 hour park at double the rate.

Hovden7, Manager at Best Western Plus Hotell Hordaheimen, responded to this review
Thanks for your feedback. The 17th of May is Our National Day, so there is a lot of happenings and parades in the city and some roads are closed due to the events. It might be a bit diffult to get through the city, but as a visitor it is an experience to see the celebrations. Regarding the breakfast, we keep the bacon on the fried eggs and serve sausages to the scrambled egg, sorry about that, but glad you liked the breakfast otherwise. Have a Nice summer! Kind regards Ann Rita Hovden Hotel Manager

"Good location, quiet spot and nice staff"

4
18/05/2017

The hotel is within walking distance of the water area, great shopping and good restaurants. The staff is helpful and the rooms were clean. We had a larger room with a sofa and chairs but there wasn't a refrigerator in the room.

Hovden7, Manager at Best Western Plus Hotell Hordaheimen, responded to this review
Thank you very much for Your positive feedback, we really appreciate it. Hope to see you back in Bergen another time. Kind regards Ann Rita Hovden Hotel Manager

"Perfect central location, friendly staff, free tea/coffee all day!"

4
11/04/2017

Location: Central Bergen, 7 mins walk to Floyen tram. Right opposite the famous wooden houses overlooking the water. 5 mins walk to the Fish Market. 5 mins walk to the Ice Bar. Loads of museums around, all walking distance. Bus to airport (Flybuss) is 10 mins walk across the water and takes 30 mins to get to and from airport. Room: Twin room was fine, clean, stocked with everything needed for a short city break. Staff: They were always friendly and helpful and all spoke English perfectly. Food: Breakfast was a feast and included local fish delicacies, fruits, croissants, selection of drinks etc. (everything you'd expect from a continental breakfast). Throughout the day you could pop back to the hotel and fill up on tea/coffee which was free for guests, 24 hours. There was always free fruit at reception as well so you can help yourselves. This is a good idea because you'll find Norway is very expensive where a bottle of water from the shop could set you back £4!! The hotel also offered free waffles after 3pm daily, until whenever the batter mix ran out. This was a DIY job too as they left the mix and a waffle iron on in the breakfast/eating area. Guilt free for those who walk a lot during their stay :-)

Hovden7, Manager at Best Western Plus Hotell Hordaheimen, responded to this review
Thanks a lot for the Nice review, we are all glad you enjoyed Your stay both here at Our property and in Bergen. Hope to see you again some other time. Kind regards Ann Rita Hovden Hotel Manager

"Really Best"

5
09/04/2017

Good location, near shops, 15-20 minutes walking from train station or around 100 kroner by taxi. The staffs so kind, very helpful explaining anything (specially the lady on the front desk). Every afternoon can get free waffles in the restauran

"Lovely Hotel"

4
03/04/2017

The Best Western Hordaheimen was a nice hotel for a weekend away. Check in/out was fast and easy. The staff seemed helpful, although we didn't need to utilize them too much. The breakfast buffet was very good and the food was constantly refreshed. At 3pm there was a waffle station but there wasn't anything to put on the waffle's except for some raspberry jam. There was also a 5pm fish soup, but we didn't get a chance to try that. The location was very good, close to everything but still nice and quiet. The room was nice and clean, and I loved the bed. The only detractor was that only half of our towels were refreshed after the first day. I'd definitely recommend this hotel and Bergen.

"Average"

3
07/02/2017

It's an oke hotel. Nothing fancy. Just a clean room and a good bed. Service is nice and they serve a decent breakfast. Price is on the high side for what you get. Being a BW it could do with a make over to improve the atmosphere.

"OK"

3
30/01/2017

This rather ordinary hotel was fine for a single night stopover in charming Bergen. On the plus side, the hotel is central and easy to find. The rooms are small but the bed is comfortable and the bathroom has a good shower. There is a kettle and coffee/tea in the room. The breakfasts are quite good with a choice of cereals, cold cuts and cheese, eggs, fruit etc. On the slightly less good side, the passages are long and soulless, the decor is old-fashioned twee and overly decorated in the public areas. The front of house staff were not terribly helpful. We ordered a taxi to the airport - with a rather vague indicative cost quoted. Friends at a neighbouring hotel did the same and had a taxi for four at 395 NOK. Ours was 515 for the same distance and same number of people.

"Cozy hotel with good breakfast"

4
29/11/2016

Hotel room is comfortable with fast wi-fi. Located near main attractions. It is around 10 minutes walk from Bryggen and 5 minutes walk from fish market. We like the breakfast - it came with choices of smoked fish, bread/croissant, vege and fruits.

"Best Western Plus Hordaheimen, Bergen Norway"

5
17/11/2016

Excellent location. Clean and nice rooms, great internet and fabulous breakfast. Staff most helpful and friendly. Easy walk to Old Town Bergen and sites, Fish Market, restaurants, Castle, Funicular, Information, and shopping.

"Great value and close to city attractions."

4
14/11/2016

Comfortable, clean, good breakfasts and walking distance to Fish markets, old harbour. Block itself isn't exciting but only 400 metres to the harbour and good views. The city tourist information is close as are the jetties for many fjord tours.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Hi and thank you for taking the time to review us after Your Journey in Norway :-) We are all glad to hear you found the hotel clean, the location good and liked the breakfast. Hope to see you some other time here in Bergen. Kind regards Ann Rita Hovden Hotel Manager

"Nice, central hotel"

4
05/11/2016

First impression is rather dark. Entering the hotel, you arrive in a quite dim restaurant and reception, but the hotel is OK. Not a luxury hotel, but a nice stop over with a "homely" atmosphere. Restaurant is OK but not great.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us. Hotell Hordaheimen is a cosy homely hotel, that is what we aim to be. A Place for all kinds of People to feel at home, we are not a luxury hotel, therefor we have more friendly rates as well :-) Wish you a great Winter. Kind regards Ann Rita Hovden

"Very good value!"

4
31/10/2016

Norway can be quite pricy, so I was a little bit more conscious on booking a not too expensive hotel. The Best Western was priced at around 120e/night, including breakfast. The room was good enough, the bathroom was clean, and the breakfast actually was above my expectation. Don't expect a 5-star hotel, but it is definitely good enough for a few nights. The location is great too, within a 2 minute walking distance, you're right at the Harbour or in the downtown bar area. Will stay there again!

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us With this great review. We aim to be a good hotel With a homely atmosphere, not a stiff 5 star hotel, so Your review is spot on. Glad you enjoyed the room and the breakfast in particullar. Hope to see you again on another occasion. Kind regards Ann Rita Hovden Hotel Manager

"Central & convenient"

4
29/10/2016

Easy access to all amenities with everything in walking distance. Comfortable and warm rooms with individual thermostat. Breakfast goes fast so don't leave it too late! Free fruit at reception but only saw it once! Comfortable beds too.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your feedback :-) Great to hear you enjoyed Your stay and liked the breakfast as well. In the weekends it can be a bit busy the last half hour of the breakfast, because all guests like to sleep as long as they can ( in the comfortable beds), but we refilling the buffet as fast as we can. Free fruit is available at the front desk every day. Hope to see back in Bergen some other time. Kind regards Ann Rita Hovden Hotel Manager

"Excellent staff"

5
28/10/2016

We loved the location of this hotel and the value for money. It is clean, average size room, lobby is nicely decorated, and best thing is the staff members. They are very friendly, professional and thoughtful. We contacted them the very last minute to let them know that we will be arriving from Oslo around midnight and they promptly responded that they will hold the room. We forgot about asking for parking but they emailed us to inquire if we needed one since we are driving in late into from Bergen. Unfortunately our communication with them was very last minute, we already boarded the flight and did not see their email. Upon arrival, they informed us they went ahead to reserve a parking spot for us, however, we found a free parking in front of the hotel for the night and decided to park at the pay hotel parking spot the next day instead. Breakfast was wonderful, tasty and very fresh items served. We enjoyed it very much, the best we had during our one week stay in Norway. We checked-out in the morning to board the fjord cruise, and since we cannot be back on time to move our car, the staff kindly let us extend it for a couple hours. This was such a nice and kind gesture from them and we appreciate their thoughtfulness and professionalism. Keep up the excellent customer service, we appreciate it!

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
This review made the entire team at Hordaheimen both proud and glad :-) We are happy to hear you enjoyed the room, the breakfast, the location and most of all the most important thing when you are travelling, the service and the feeling of being taken care of. We really hope to see you back in Bergen some other time, and merry Christmas to you from all of us at Hordaheimen :-) Kind regards Ann Rita Hovden Hotel Manager

"Recommended for Bergen!"

5
24/10/2016

Hi, We stayed in this hotel for two nights, Oct. 20-22 2016. The locaiton in Bergen is ideal. The room was nice and clean. It had a corner with a sofa, a small table, a desk and chair, which all made it feel nice. There was no closet, although we never use one either so that's not a problem :) The bathroom was big enough, but basic. Just functional, but nothing attractive. All very clean though. The bed and pillows were great, we had a great night's sleep! Breakfast was certainly good. Enough choice of everthing, everything was refilled all the time. Staff were very friendly, the bill was correct, check-in and check-out were fast. One extra thing worth mentioning: my wife and I were celebrating our wedding anniversary. I asked the hotel a few weeks in advance whether I could send them a personal card for my wife and whether they could put it on the bed with a red rose (romance :)). They were happy to cooperate. But the card never arrived at the hotel, something went wrong. They kept me updated all the time, mailing me to tell me that they still hadn't received the card. The day before our arrival they suggested mailing them a new letter so they could print it out instead of the card. I did, and they printed it on thick yellowish paper, rolled it around the rose, put it all on the bed, surrounded by candy :) My wife was very happy! And I really appreciated the effort they did, to make this work! Certainly recommended! If I ever go back to Bergen, it will be in this hotel.

"Reasonable n friendly "

4
22/10/2016

We stayed at this place for two nights and quite enjoyed because of its nice staff, location and facilities. Located near to city center in the second lane and well connected with rest of the areas provides 24 hrs services and support for any convincingly asked services. Lobby is small but neat with smiling staff.

"Small renovated hotel, simple resturant and drinks and snakcs you can buy in the receoption"

3
17/10/2016

Very good located. In the middle of down town and just few minutes to walk to "Fiskebrygge" Very famous place. Lot of resturants in the area and short distance to Fløybanen which take you on few mutes to Ulriken top

"I don't like to psy for others"

2
15/10/2016

We booked this hotel because of its central location close to Bryggen and the city centre. It was reasonably priced and we booked in on a Friday for a weekend stay. The rooms are small and bathrooms even smaller. But the beds were all right. The breakfast area hadn't seating for everyone, so we had to wait. Food was about average. When checking out I was told I had a red wine bill on my room. I had not, so I was told 'these things happen'. Much to my surprise I see that an extra 158 NOK for goods has been added to the card I originally used to book the hotel. I have been given no explanation for this. This hotel is not to be recommended.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Hi, thank you for getting back to us, and sorry about the bad experience. I am sorry to hear we charged you for something you did not use. We have different rooms in different sizes, so if you want a big room With extra Comfort, book a superior room at 200 NOK extra. When the hotel is full in the weekends the last 30 minutes can be a bit crowed, so we recommend guests both in the elevator and the hotel information to come to breakfast a bit earlier if possible in the weekends. Otherwise, we do get good feedback on the breakfast buffet, so I would say it is a bit over average :-) Again, I am sorry. Ann Rita Hovden Hotel Manager

"good location"

3
10/10/2016

Generally was very nice. The room was very small. View from the window onto the roof. No light all the day. We had a problem with the radiator, leaking water. We thought, that the non stop rains. The breakfasts were very good, the bread fantastic. But for me the best is location. Very close to Bryggen, app 5 minutes. The service was OK. I recommend, but remember no place on the room.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us, we are glad you enjoyed the breakfast and found the service to be OK. Should be better than OK, but we still continue to do the very best for Our guests. We have all kinds of rooms and many different sizes to offer Our guest, so sorry you got a small one. And we are sorry about the problems With the raditor too, we will of course look into to that. Wish you a nice Autumn. Ann Rita Hovden Hotel Manager

"Great location "

5
09/10/2016

Just returning from a 4 night stay in Bergen . hotel is only a couple of minutes walk from the Harbour area. Had a superior room and was a decent size.The hotel is a bit dated but is spotlessly clean. Great variety at the breakfast buffet. Staff very friendly and helpful. Good value for money and would return.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for the good feedback. We are glad to enjoyed the service and the breakfast in particular. Hope to see you again in Bergen. Kind regards Ann Rita Hovden Hotel Manager

"Good location- Nice stay"

4
06/10/2016

We have just returned from a weekend in Bergen and stayed at the Best Western. It is located very close to the centre of town and easy to walk to everything. The room was clean and comfortable. The breakfast was delicious.

"Holiday"

3
30/09/2016

We came in by train from Sweden. One will need to get a taxi to get to the hotel. The cost was around $20.00 US. The hotel is clean and the staff is friendly and speaks English. The rooms are small but large enough to get around. It has the basics like coffee for two, TV and a phone without any instructions. The bath room has a roomy shower but the rest of the bath room is small. Watch out that your head does not hit the towel rack when you set down. I like to watch the English Language News especially when visiting different countries and its important to me. There seems to be a BBC channel but for some reason it doesn't work. The only channel in English is Russian TV which does nothing but give the Russian political slant on things (West is bad Russia is great). Why this hotel would only have that channel in English (Russian) one can only guess and I certainly didn't appreciate it. Why BBC didn't work I don't know.

"No surprises "

3
28/09/2016

The location is convenient to the city. 15 minute walk to the station and close to the Brygge tourist area. Breakfast is included and very good. The hotel is tired, but functional. Rooms are small but OK for a 2 night stay. You would choose up the scale a notch if you are looking for a hotel with any luxury.

"Reasonably priced and good location"

4
27/09/2016

Norway is in general an expensive place to visit but this hotel is reasonable for Norway and includes a decent buffet breakfast. The rooms are spacious and clean and it is central to the old neighbourhood as well as to the shopping. Our room faced an office building so we had to be careful with closing the drapes in the evenings and mornings but it was just a small inconvenience. Also close to the harbour and where the Hurtigruten arrives and departs.

"Good location but tiny rooms"

3
25/09/2016

About 15-20mins walk from the train station Close to the harbour front and quite centrally located to eateries and attractions Rooms are tiny and can be quite noisy if you open the windows. Thankfully, hotel has a little bit of internal ventilation Toilets slightly bigger than usual Scandinavian sizes

"Good position and value"

4
25/09/2016

Comfortable and clean, helpful staff. Within a short walk, 5 minutes from the main area of the harbour, providing a good view, just around the corner, of the iconic harbour buildings. A good size but not massive hotel, so felt a little more personal. Lots of choice for breakfast, does evening meals which looked good, but we didn't sample, about the same price as other meals in the area. I would happily stay here again or recommend it.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed the location, the service and the breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +4755335104. Sincerely, Ann Rita Hovden Hotel Manager

"Great Location!"

4
20/09/2016

We really enjoyed our stay at this hotel. The beds were comfy. It was a very short walk to downtown. There is limited parking, so pre-book if you are renting a car. The breakfast was good. The fresh sourdough bread was AMAZING!!! The staff was friendly and helpful. The shower is VERY small, as was the bathroom in general, but it got the job done. Overall, a good hotel for the price and a perfect location!

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed the location, the service and the breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +4755335104. Sincerely, Ann Rita Hovden Hotel Manager

"Bergen"

4
16/09/2016

The Hotel is well located and everything in Bergen was easily accessible. The Hotel Staff were helpful and sorted out any queries we had.The room was clean and adequate for our stay. Small issue with shower flooding the bathroom when used as did not drain properly.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed the location, the service and the breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +4755335104. Sincerely, Ann Rita Hovden Hotel Manager

"Excellent!!"

4
13/09/2016

We stayed here for 2 nights. We were generally expecting a small room as is the norm in Scandic countries but this room was huge! Super clean. Easy walk to all the attractions and friendly front desk staff. The breakfast was OK. There is a grocery store around 5 mins walk. We bough some essentials there. There was no microwave. A microwave in the common area would be very welcome!

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed the location, the service and the breakfast. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +4755335104. Sincerely, Ann Rita Hovden Hotel Manager

"Good distance to centre"

3
10/09/2016

The hotel overall is okay and clean, if u don't like the hotel breakfast u could just walk out there are many choice u could have, like fish market and he street food, the distance to the centre is very convenient.

"Great hotel, perfect location, good food"

5
07/09/2016

A great hotel in the quiet area of Bergen city centre. We had a great buffet dinner with the Norwegian traditional dish "raspeball" the evening we arrived. The breakfast is really good. Wifi is fast. Location is perfect. Our two year old got her own travelling baby bed in our room and everything was working out fine.

"Nice hotel in Bergen Norway"

4
06/09/2016

The Best Western in Bergen Norway is a very good value for your dollar. If you plan on visiting the area and do not want to spend tons of money on your lodging, this hotel is perfect for you. It's not very far from the fjords and within easy walking distance from the Visitor's center. It's very comfortable and we found the staff very helpful. Parking costs $15.00 (US) per day but given the closeness of the area this is reasonable. The breakfast leaves something to be desired as it is not what some people are used to.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to review us. We are glad you enjoyed Your stay, and hope to see you again in the future. Kind Regards Ann Rita Hovden Hotel Manager

"Ok Hotel - close to centre of Bergen"

3
11/08/2016

Located near to the center of Bergen Booked two rooms for stay with wife and Daughter which I request to be near to each other. Rooms allocated were on separate floors. Tried to re-charge me again for the stay. Rooms were very small - the single room I stayed in was something close to the size of a closet. The double bedroom which I told was an upgrade was fairly compact

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your feedback. Sorry about the problems With the payment, good thing it worked out well after all. We do have rooms of all sizes, so I am sorry you found especially the single to be on the small side.... Good thing you enjoyed the location of the hotel. Kind Regards Ann Rita Hovden Hotel Manager

"Overbooked, misled us and turned us to a cheaper hotel"

1
10/08/2016

I was arriving from Oslo on a long day and was told at the counter that the hotel was overbooked. The counter staff told us that they have arranged for us to stay at the Scandic Bergen City instead which is a short walk away and the best Scandic in Bergen. So with our luggage we proceeded to Scandic Bergen City which was by no way a short walk away. On arriving, to our horror we were given a second floor room on the old wing of Scandic. Seriously, if the hotel is overbooked, at least give us an equivalent if not better hotel. Worse if you mislead the customer and come clean from it. Really spoilt my experience in Bergen.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us, even if you didn`t get the chance to stay here due to overbooking. We did relocate you to Scandic Bergen City which is a nice hotel, the same standard as us, but a 4 star, so it is actually an Upgrade. The location of the Scandic is also Central. I am sorry about the relocation, it happens in all hotels from time to time, but it is not nice for us and not for the guests. Hope it didn`t ruin the stay in Bergen. Have a nice Autumn :-) Kind regards Ann Rita Hovden Hotel Manager

"bergen hotel"

3
10/08/2016

the breakfast room was very crowded due to tour groups but the breakfast was good.was in easy walking distance to the city and sites and a fairly short walk to the airport bus(but the cobblestone streets make wheeling a suitcase quite difficult!0

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us. The summer season is kind of busy, so when we have Groups it can be a bit crowded at times, but normally the breakfast runs smoothly... Glad to hear you enjoyed the location, and regarding the cobblestone, I totally agree With you, beautiful to look at, but difficult to walk on With suitcases or even heals.. Kind regards Ann Rita Hovden Hotel Manager

"Very good location close to Bryggen"

5
01/08/2016

The hotel is located very close to Bryggen, the citycenter and the old town. Room 600 was nice and large with sofa and chairs. When the window was opened there was a view over the rooftops. The three-course dinner was average, but the fresh cod was good. The breakfast buffet was good but with a small selection. The was seven power outlets in the room, but only two next to one of the beds. Lots of pokestops with lures and pokemons - two could be reached from the room. Bergen is very charming even in rainy weather - and worth a visit.

"Was denied a room the first night"

1
26/07/2016

I got there exhausted (I had made my reservation 5 months previously through TripAdvisor) and they told me that there was no room for me the first night; I had to go to a different hotel they provided and then I could come back for the next 2 nights. They didn't offer to help me move, they didn't offer to give me my money back and they sent me to a hotel that was cheaper than the Best Western. Disgusting

"Nice hotel, well located..."

4
14/07/2016

We booked for 2 nights this hotel. Upon arrival, our check-in went fluently and we were lucky to get a car park place (2 available) just near the hotel. They charge you a day fee, however less expensive than a carpark place in town. I don't know if you can reserve place, but we suggest you ask when booking. The rooms are Ok and our bathroom was neath and a nice shower. The breakfast buffet contains whatever you can think of and is open till 10 am. The roadworks are done and nekghbourhood is calm and only 3 min walk from the famous Fishmarket and 5 min from Bryggen area ! And 5 min from nice shopping streets and malls.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Hi, and thank you very much for Your good feedback. Nice to hear you liked the location and the breakfast especially. Regarding parking, it is possible to book one of the few Places prior to arrival for 125 NOK per night. Glad you enjoyed Your time in Bergen, and hope to see you back here some other time. Kind Regards Ann Rita Hovden Hotel Manager

"A one night stopover"

5
13/07/2016

We booked into this hotel on our way back from a longer holiday in Norway. The staff were extremely helpful in respect of checking us in, helping with our onward travel plans, and generally pointing us in the right direction while in Bergen. We were on the fifth/sixth floor (room 604), which while in the eves of the roof, still provided adequate space, and the bed was extremely comfortable, probably the best night's sleep of our entire holiday.

"You have better hotel to choose"

3
11/07/2016

This hotel is in a poor stage and needs to be revamped. Select a room which offer a view and avoid the first floor. The breakfast is of very poor quality. You have no covered parking and need to park your car in a parking not secured. If you travel with your motorbike, this is annoying. Also the front road was in construction, so the access was not the best. You have better hôtels to choose with a view to the port and the city and in a better shape too.

"Nice hotel by the shore"

5
07/07/2016

Good value for money, location is nice, staff are friendly. Breakfast is nice, large variety. Took a while to check-in, but there are lot s to see in the city easily accesible that keeps you busy. Rooms are nice as well.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for you excellent review. It made us all at BW Plus Hotell Hordaheimen smile :-) Hope to see you again. Kind Regards Ann Rita Hovden Hotel Manager

"Bergen Hotel recommended "

4
07/07/2016

We stayed at this hotel for a night after leaving our cruise ship and before taking " Norway in a Nutshell" trip to Oslo. Hotel had a very comfortable and fairly spacious room, helpful staff and a great breakfast. Easy to walk around town and to the train station (@20 min.). Booked thru Expedia with a good price.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for you excellent review. It made us all at BW Plus Hotell Hordaheimen smile :-) Good to hear you enjoyed the room, the service and the breakfast. Hope to see you again. Kind regards Ann Rita Hovden Hotel Manager

"Small but clean"

3
04/07/2016

The BW Hordaheimen is on the Fish market side of the harbour about three blocks in. That is a good location to the harbor, but it is kind of on the edge of the action because there is nothing interesting much beyond the hotel from the fish market. The room was clean and bright, but small (typical for hotels in old buildings). The bathroom is extremely small and might be a problem for larger people. There was annoying temperature fluctuation in the shower during peak water use times. Included breakfast buffet was average to above average. Next time, I might stay closer to the city centre. It would be an extra 10 minute walk to Byrggen and the Fish Market, but there would be more restaurants and shopping in every direction around the hotel.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for your review. Sorry about the small bathroom, but glad you enjoyed the breakfast and found the room clean. The hotel is only 3 minutes away from the Fishmarket, so I would say quiet Central. Have a Nice summer! Kind regards Ann Rita Hovden Hotel Manager

"Great hotel in great location"

5
29/06/2016

Stayed here for a long weekend with family at the start of may. The hotel is in a great location, 5 minutes walk to tourist information and the fish market, but down a quiet side street. The airport bus stops at the fish market and is easily walkable even with cases. The hotel was nice and clean and the staff were very friendly.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for you excellent review. It made us all at BW Plus Hotell Hordaheimen smile :-) Glad you enjoyed the hotel and the location. Hope to see you again. Kind regards Ann Rita Hovden

"Good location"

4
22/06/2016

Good location and close to the Fish Market. When we got off the Airportbus I expected to see the hotel, but the road swings around a little so you have to walk the first block then when the road swings left slightly, you can see the sign. Convenient for lots of things. Great breakfast.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us, we value Your opinion. We are gglad to hear you enjoyed Your stay, the location and the breakfastbuffet. Hope to see another time :-) Kind Regards Ann Rita Hovden Hotel Manager

"Nice Spacious Room"

4
22/06/2016

The Best Western Plus is located in central Bergen. We stayed one night only in a nicely decorated, very spacious room with modern furniture including even a sofa and armchair The bathroom as well was big, neat, clean and modern. I wish I could have enjoyed that room a little longer. Breakfast was just ok. They keep service those fried eggs with bacon stuck to them (like in the other Best Western we stayed in, in Oslo) but you can ask for just fried eggs on its own. Parking was possible for free just next door but you need to ask at the reception about it as you need to fill in a form.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us :-) We are happy you enjoyed the room, and liked the breakfast eventhough the bacon is stuck to the eggs. Congratulations With the free parking :-) It is actually a cost of 125,- per night. The receptionist must have liked you. We hope to see you in Bergen again some other time. Kind regards Ann Rita Hovden Hotel Manager

"Apalling customer service"

2
21/06/2016

Pleasant basic hotel, good location, clean rooms, good breakfast... HOWEVER first impressions are everything and we had a bad experience. We arrived early in Bergen at about 10:00 am so went to the hotel, dropped off our bags and went out for the day. When we returned at 3pm to check in we were told that the hotel was overbooked and we were being moved to another hotel a couple of kms out of town. I pointed out that this was not acceptable as 1. We had made and paid for the hotel in December 2015 some 6 months previously, 2. We had chosen this hotel as it was in the city centre with everything accessible by foot and 3. there had been no mention of overbooking when we arrived at 10:00 am. The reception staff said they were very sorry but there was nothing they could do. I then asked to use their phone to call out tour operators 24 hour help desk in the UK to sort things out. At that point we were asked to take a seat and miraculously a room became available. Anyone in the hospitality sector should know you don't get a second chance at customer service. If you get a bad meal in a restaurant you might go back again, if you get bad service you will not go back again. We will not be making any further bookings with Best Western worldwide and will be advising friends and family to do likewise. The hotel receptionists were very pleasant and just the lackies in the firing line for a bad organisation's bad management.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us. We were overbooked on the day of Your arrival and had to relocate several guests that day. This happens from time to time at all hotels worldwide. We understood that you were not so happy with the relocation, so we moved some other guests who were supposed to stay several nights. Good to hear you enjoyed Your room and the staff anyway, on behalf of the management, we are sorry. Kind Regards Ann Rita Hovden Hotel Manager

"Very good balance of value for money"

5
15/06/2016

It is slightly out of the main Briggen area but in a quiet street at a convenient couple of streets from the centre, close to the stops of the buses coming to the airport and the rent-a-car agencies. Briggen, the Tourism Office and the other main attractions are close enough. The guys at the deskfront are very pleased to help you with useful informations about buses and trams. The Bergen Card can be very convenient for moving around and visiting. We didn't had a car by then, so we didn't have to park but the are plenty of parkings around.

"Great location, nice room, helpful staff"

4
14/06/2016

The hotel is wonderfully located, a short walk from the fish pier and harbor area, small shops on the waterfront, as well as parks and museums. It is about a 20 minute walk to the central bus station--over many cobble stone streets (if you are bringing a suitcase you may prefer a taxi). The room was large (we were 2 people), clean, and nicely laid out with a spacious, modern bathroom with shower. An elevator/lift is available off the lobby area. Breakfast at the hotel was very nice and included many options: eggs, sausage, cheeses, fish, vegetables and fruit, juices, coffee and several cereals, yoghurts and breads. Staff were especially pleasant, helpful and friendly, and provided great suggestions, directions to local spots, and assisted us with taxis and other logistics--thank you!

"Within walking distance from Norled ferry dock"

4
11/06/2016

Good location to Norled ferry dock - 10 minute walk but a bit of repair work along footpath so a bit difficult to wheel luggage. Hopefully repairs finished soon. Good breakfast with fresh orange juice. Rooms quite warm but fans available.

"A good hotel in Bergen"

4
08/06/2016

The hotel is strategically located near the haven. The room I was in (412) was sufficiently large, very clean and well equipped. Personnel have been corteous and professional. The only minus, is that the restaurant closes quite early (7 PM) so customers arriving late in the evening may have to go out for dinner.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to get back to us. We are glad you enjoyed Your stay With us. Kind regards Ann Rita Hovden Hotel Manager

"Great breakfast"

3
04/06/2016

Large room for a single in Norway. Located in city central and about a 15 minute walk (pulling my suitcase) from the central station. Getting to and from the hotel using public transport is complicated and to me not worth the wait. Bergen is a relatively small city and most sights are about a 3-15 minute walk from the hotel. The breakfast is exceptional for Norway, but the room price is appropriate cover the cost of the included breakfast.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to get back to us. We are glad you enjoyed Your stay With us, and especially liked the Rich breakfastbuffet we offer Our guests. Kind regards Ann Rita Hovden Hotel Manager

"Nice room, nice location, noisy street"

4
03/06/2016

We stayed here for 2 nights. The room was spacious and had a very nice bathroom. Service was very nice, so was the breakfast. The breakfast room needs some updating. Location is only 5 minute walk from Bergen centre. I have nothing bad to say about the hotel but unfortunately the hotel is situated in an area where people like to whoohoo/sing/yell at night ..

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to get back to us. We are glad you enjoyed Your stay With us. Hope to see you again on Your next visit to Bergen Kind regards Ann Rita Hovden Hotel Manager

"Stay here for the location, not for the accommodation."

3
03/06/2016

Cheched in and was shown to the smallest hotel room I think I have ever see. No room to open up two suitcases. Was abke to uograde to a superior room for quite a bit more money. Much more space but the little things count, no teabags, lots of coffee sachets but only one sugar sachet, the safe locked shut and no luck getting someone to deal with it, etc. Staff were all warm and friendly and the breakfast is excellent but.........

"Good hotel in Bergen"

5
03/06/2016

We stayed in this hotel in May 2016 and were quite satisfied with it. In particular, we ran into a hotel strike that caused our Tromso hotel to close, and made it hard to tell if our Oslo hotel remains open (that you don't hear anything from the hotel may indicate the hotel already closed, or is open as usual). We were fortunate to rebook a hotel on our own but at that time it was chaotic. The manager of Hordaheimen helped us to confirm that the Oslo hotel remains open (it then closed two days after we checked in) and our Tromso on line book is good (and that hotel will stay open). We are very appreciative of his doing so. On the hotel: The hotel is located on essentially a quite side road near the tourist area. On the hotel photo it appeared to be on a large street and was easily spotted. When we were dropped off by the Airport bus it took us a lot of problem fining it. So make sure you have very detailed map to locate the hotel. The hotel provided good service (in particular good breakfast) in a hotel strike that did reduce their staff, so we are very pleased.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to get back to us. We are glad you enjoyed Your stay With us, and thank you ever so much for the excellent feedback. Kind regards Ann Rita Hovden Hotel Manager

"Budget hotel with great location "

3
30/05/2016

Budget hotel but it is located at 2 minutes walk from the Fish Market and close to all the main attractions. We took the airport bus which takes around 45 mins and costs 115 Nkr if bought on the bus. Room size was ok, WiFi was free with decent speed. The views from the room are not great, we were overlooking a wall but why would you waste time looking out of the hotel window if you can walk around beautiful Bergen. Breakfast was included in our price and was ok.

"Great Location, Hard Working and Pleasant Staff. Delicious Breakfasts."

5
27/05/2016

Very tired looking staff kept the hotel open throughout the long strike and did so with a smile and no reduction in efficiency. The rooms were good in every way - my wife kept on mentioning the huge panoramic photograph behind our bed with the lighting effect! Very comfy seating for a change - none of the hard plastic chairs that you so often encounter. Breakfast was a gastronomic delight with a great variety and much thought given to the room layout. The breakfast hours were generous and you had no need to rush, although the restaurant isn't big and your timing is crucial if you want a seat immediately. Good coffee is available 24/7. We noticed that the foyer and restaurant decoration style was highlighted in the Norway Folk Museum and the lampshades in the restaurant made it feel like a forest! We would be happy to come back again once the building works are completed as Bergen and its hinterland have so much to offer. A nice professional touch that the management make an effort to respond to the reviews.

"Friendly Staff"

4
18/05/2016

We stayed 2 nights during the middle of a hotel workers strike and still had good service from the staff on duty. Due to the strike, we did not have daily maid service to replace used towels or empty waste baskets, but we were forewarned of this and made due. The two twin bed room was adequate for our needs and the location of the hotel near the water and fish market were ideal. This hotel has been renovated and has all the modern amenities in the rooms. The only thing that I would suggest to the owners of the hotel is to add some type of water barrier under the shower doors to stop the shower water from seeping out into the bathroom. The beds were comfortable, but the rooms were definitely not sound proofed, as you can hear the people walking in the rooms above you. I would have liked a small dresser to store clothes in, instead of just keeping the suite case on the floor as storage. The staff recommended an Italian restaurant close by and it was better than expected. The included free morning breakfast was good and had choices for all nationalities. We had the pleasure of visiting Bergen during the National Holiday and it was a real treat.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us. Sorry you had to stay here during the strike, it was a struggle both for the few of us that was still working and for the guests og course. We enjoyed having you as Our guests and hope to see you again. Kind Regards Ann Rita Hovden Hotel Manager

"Service is everything"

4
18/05/2016

This hotel was having the same difficulty as many hotels in Norway at the time we were there..a labor strike. Services were reduced (such as daily room cleaning, etc) which really wasn't a hardship but required extra effort by the staff still working. When I discovered that we needed to add an extra day in Bergen because of an error in booking a flight out, the woman at the front desk found us another hotel close by and arranged to adjust our room reservation at the next location. All this was done with a smile on her face and an upbeat attitude. I lost the paper with her name on it..so here is a rough approximation..Oahla. The hotel is located in an area with much construction going on. If you want to sleep in, bring earplugs. We would definitely stay there again.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us regaring Your stay. Sorry about the strike and the effect it had for you as Our guests. We are all so glad it is finally over and that we mangaged to keep the hotel open for all 4 weeks it was going on. The helpful woman you are refering to is Olaug :-) I will tell her that her help was appreciated. Hope to see you again here in Bergen. Kind Regards Ann Rita Hovden Hotel Manager

"Nice people. Basic room."

4
17/05/2016

First things first, the room was clean and the bed supper comfy. Also, the breakfast was phenomenal. We happened to be here on the constitution/national day so the breakfast was extra special. There is a strike in its 4th week happening here at the moment for hotels, so they are struggling with keeping up on all the work. This being said, the room was clean. However, they won't make up your room if you stay multiple nights, and they've made checkout an hour early without notifying people. Breakfast is delayed a bit too. They seem to be coping with the short staffed issue pretty well. Room was very hot. I pulled a fan out of the closet and opened the window and was able to adjust the temperature this way.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us. Sorry you had to stay here during the strike, it was a struggle both for the few of us that was still working and for the guests og course. Glad to hear you enjoyed Our Rich breakfast buffet. Regarding the ventilation sytem, we will get that check now that we are back to normal. We enjoyed having you as Our guests and hope to see you again. Kind Regards Ann Rita Hovden Hotel Manager

"Good choice"

4
17/05/2016

It is well located with a short walking distance to central railway station and to main attractions, such as Bryggen and Fløyen, to bars and restaurants. The hotel is a classic best western 3-star, with small but clean rooms. Delicious breakfast with a lot of choices! Good value for money, taking into consideration the high prices in Norway. I would definitely recommend this hotel to others.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us. We are all glad to hear you enjoyed Your stay With us, both the room, service and the breakfast. Hope to see back here in Bergen :-) Kind Regards Ann Rita Hovden Hotel Manager

"Good hotel close to city center"

4
02/05/2016

Hotel with very good location in center of Bergen, delicious and rich breakfast buffet with wide variety of fishes. Welcome gift for Best Western Rewards members, but no room upgrade. Overall very good hotel.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your review :-) We are glad to hear you enjoyed Your stay With us, but are sorry we weren`t able to Upgrade you as a member, we were fullybooked. Hope to get the chance to do that on Your next visit. Kind regards Ann Rita Hovden Hotel Manager

"Construction still around"

3
25/04/2016

Construction still going on in the area, but not noisy. Nice location with a decent breakfast get there early, or you may find it picked over by 9:30 to 10. Very close to the harbor and a short walk to Bryggen and other points of interest. I was on back side of hotel so maybe that's why I didn't hear the construction noise.

"Very good and good value"

4
25/04/2016

I spent 3 nights here in a small double room for single occupancy. The shower room was very cramped but adequate for one person. The staff in general were excellent and the breakfast was superb - very important when eating out is so very expensive. It's good to be able to have a satisfying breakfast and save money on other meals. The only real criticism was the housekeeping which was rather odd. While the bed was made each day, that was about it - cups used were removed but not replaced, likewise tea and coffee. One towel was left for replacement - the dirty one was removed but no clean one was substituted. Bins were not always emptied either. On the 3rd evening, I ended up with no cups and no tea bags. This was a pity as the rest of the staff were very good. Drinks could be bought from reception in the evenings and drunk in the dining room. While not a proper bar, this arrangement was adequate. The wifi was great, some of the best I've had in a hotel - available in bedrooms as well as general areas. Location-wise, a short walk brought you to the Fish Market area. Roadworks outside were a bit of a nuisance but not the fault of the hotel. All in all, a good place to stay and very handy for the sights and attractions.

"Great location and super breakfast"

5
09/04/2016

Although the hotel does not have good views, it offers attractive rates in a superb location, just a few minutes walk from the historic centre (as well as lovely residential streets behind) and the airport bus stop. The breakfast is excellent (includes new Swedish designed items) and the rooms are comfortable and have an attractive design. In addition soap & shower products are higher quality & more eco-friendly than most, & are dispensed using a low-packaging dispenser. Overall, very good. Staff were efficient, helpful and professional; possibly a slightly more enthusiastic welcome would be the only even better if, but that is a minor point.

"Ideally situated hotel, close from the fish market and the city center"

4
01/04/2016

Ideally situated hotel near the harbour and the city center. Comfortable accomodation, good breakfast, comfy bedding... and reasonable price for Norway. A nice place for staying a few days in the heart of Bergen.

"Convenient & Economical"

3
24/03/2016

We booked this hotel because it was both close to the centre and close to the port, as we were starting a cruise the next day. The airbus (coach) dropped us right in the centre of town and the hotel was just a 5 minute walk away. The staff were friendly and helpful. The rooms are small and fairly basic but clean. We only needed one night so this was fine. If I was staying longer, it might be a problem. Our rate included breakfast which was very good. A mix of hot and cold and plenty of choice. Norway is hugely expensive!, so the inclusion of breakfast is important. After check out the next morning, we were able to leave our bags at the hotel which was also very helpful.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for getting back to us regarding Your stay here. We are glad you enjoyed the service and the breakfast, and are a bit sorry that the room wasn`t up to Your expectations. We do have all kinds of rooms in all kinds of sizes, so appology for providing you a small room. Hope to see you in Bergen again in the furture. Kind Regards Ann Rita Hovden Hotel Manager

"Weekend in Bergen"

4
09/03/2016

Spent a three day weekend at the Hordaheimen while in Bergen as a tourist. The location of the hotel makes a perfect base, but while it is no fault of the hotel, be prepared for some noise and dust from construction work and road works immediately outside. The lobby has a lovely soothing atmosphere, and my room, modestly sized, still had everything required. If back in Bergen, I would stay there again.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for taking the time to tell us about Your stay With us. You are glad you liked out traditional Norwegian style in the lobby and the Comfort of the room. Sorry about the contruction across the street from us, the work is almost finished, and we really look forward to having the Peace and quiet back into Our little street. Hope to see you again here in Bergen. Kind Regards Ann Rita Hovden Hotel Manager

"Newly Renovated? & Great Stay"

5
29/02/2016

The stay was from using our Avios miles. The stay for one night only was great in this clean, tidy hotel which looks like the interior has been completely newly renovated and very tastefully as well. Everything felt new even the public PC in the lobby.The room was modern and quiet and the breakfast was more than adequate. Overall very good value.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your excellent review. We are all glad you enjoyed Your stay With us, and we hope to see you again here in Bergen. Kind Regards Ann Rita Hovden Hotel Manager

"Simple and comfortable. Good enough for a short stay"

3
20/01/2016

More than 2 nights the tinny room would made me crazy, but it is enough for sleep snd breakfast if you are not too demanding. Rooms are small, simple and clean. Breakfast simple and clean. Staff us simple and clean. Overall evaluation? You know - simple and clean...

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us. Your review was not that positive I Guess, as manager I do not like to hear that the staff of the hotel are simple. We have some small rooms, but we have a grand breakfast and good hearted staff who do their best to please the guests. Good thing you found everything clean. Kind Regards Ann Rita Hovden Hotel Manager

"Great hotel in a Great Location"

4
05/01/2016

This was a wonderful 4-star stay in a 3-star hotel. As a solo traveler, I was situated in their single room which was tucked away in the corner of the hotel overlooking a Christmas lighted street. It was like a fairy room, and I had absolutely no issue with the small size. Everything was perfect for what I needed and it was always absolutely clean. Great location close to the fish market and within walking distance to absolutely everything. Highly recommended!

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for the good feedback you gave us, it made us all very happy :-) Glad to hear you enjoyed Your stay and in trip in Norway. Hope to see you again! Kind regards Ann Rita Hovden Hotel Manager

"2 night stay"

2
19/12/2015

I stayed in this hotel for 2 nights because it was the most affordable hotel I could get in Bergen which had a decent amount of positive/neutral reviews. I had some important things to do and I needed to be very well rested, so I went with it putting aside some of the negative reviews I read and hoped for the best. I took the bus from the airport and stopped at Torget, which is the closest bus stop to the hotel. It was a 5 minute walk from there and I got to the hotel by 1 am. I did use google maps to find it, as I had never been to Bergen before. I eventually got to a mini fork in the road where I got a bit confused because of the construction, but once I looked to my right, the hotel sign was clear and I just walked right up to it. There was a lot of construction around the hotel and in front of it. It is not in the best area. However, it is a very short walk from the harbour and that is great. Once I stepped into the hotel, the guy at the reception greeted me coldly. I tried to make some conversation with him but he had this attitude like he was completely bored of his job. I asked some questions and I was put off by some of his answers. I just gave up on any conversation and waited for my room key. Once I finally got it, I took the elevator and tried to find my room. The signs were incredibly confusing and I went up and down the stairs and around the hallways until I finally deciphered them and reached my room. To my surprise, my room was only a few centimetres away from the next one. It was as if they were one room. It certainly felt like it. The room was incredibly small, and I have had my share of small rooms. The walls were paper thin and I could hear every single thing my neighbour was doing as if he were in the room with me or even inside my head. Using the bathroom was awkward, as everything could be heard. It took me about 5 minutes to figure out which switch (out of the many switches) was the one to turn on the light for the bathroom. It was not in an easy-to-figure-out place and everything was labelled in Norwegian. I do understand Norwegian to a certain extent, but at that point I really could not get my brain working and I just wanted to switch on the light. It eventually became clear that it was in a standard place but it just takes a while for the light to come on. Once I got to bed, I was surprised at how comfortable it was. There were 4 pillows and each one was different. It was perfect because I could choose which one was best. About 10 minutes in, I started hearing all the noise from the street. My room overlooked it, even though I specifically asked for a quiet room. I could hear all the drunk people walking down the street and talking loudly through the closed window. This was a Friday/Saturday. I needed to wake up at 6 am, so this was quite an unpleasant experience. I ended up only sleeping for an hour. At 7 am, I headed to town and did whatever I needed to do. It became clear to me just how easy it was to find this hotel once you figure out how to get around town. It is in a good location, if you can ignore the construction around it. By 4 pm, I was back in my room and I spent the rest of the day and night there. I could still hear everything from my neighbour and the sounds coming from the street. That night, I slept for 2 hours. In the morning, I went to check-out and it was quick and easy. The walk to the train station with my luggage took about 10 minutes. My stay included breakfast but I could not have it because it was served from 8-11 am and on both days I left the hotel earlier than that. Overall, I'd say only stay at this hotel for a few days if you have to...it is one of the cheapest hotels in Bergen to get a "decent" stay. I do not think I would repeat this experience, having stayed at much better hotels for half the price (not in Bergen, though).

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us regarding Your stay, even though we hoped you were more satisfied. It was a long review, but I will try to keep my answer short. Some of our rooms are on the small side, and as you mentioned you got a bargain ratewise, so you probably booked one of Our economy rooms. We do have superior rooms as well, and they are spacious. If you would have told us during the stay, we would have upgraded you. There is some contruction work across the street from us, but we work is not very noisy and will be finished this spring. This has nothing to do With the hotel, and we are also glad it is almost finished now. Regarding breakfast, we do provide early breakfast if you leave before it starts, weekdays the breakfast is available from 06.00. Good to hear the beds and pillow were to Your liking. Kind Regards Ann Rita Hovden Hotel Manager

"Weekend stay"

5
03/12/2015

Quick service at the reception, the room was not too big, but it was completely sufficient, there was even a sofa which was very convenient. Comfortable bed, small but very clean bathroom. The breakfast was great, a lot of choice and it was ready for us even very early on Sunday morning when we had to leave to catch our flight. The location of the hotel is perfect, close to the fish market, the port and the city center.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Hi and thank you getting back to us :-) we are pleased to hear you ejoyed the stay With us, both service, the room and the breakfast. Hope to see you again some time! Kind regards For BW Plus Hotell Hordaheimen Ann Rita Hovden Hotel Manager

"Nice hotel, great price"

4
23/11/2015

A good price, compared to other hotels in the same category, had me to choose this place. Small, but nice rooms, and a good breakfast. Centrally located. This is not the place to go on a romantic hotel weekend, but it is perfect if you need a place to sleep.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thanks for getting back to us With Your review, and we are glad to hear you were pleased With Your stay here at BW Plus Hotell Hordaheimen. Hope to see you again! Kind regards Ann Rita Hovden Hotel Manager

"Good night's sleep close to city centre"

4
27/10/2015

By North American standards, my room was minuscule, made even more so by the placement of an upholstered chair that took up what little available space there was. However, by European standards, the room was sufficiently large. You can book larger rooms, but I took what I could get from the online reservation system. Every single one of the front desk staff was both excellent and informative. There was plenty of variety for breakfast, and the location of the hotel is close to the main shopping area and harbour.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for your feedback, we are glad you enjoyed your stay with us. Hope to see you again here in Bergen :-) Kind Regards Ann Rita Hovden Hotel Manager

"Nice hotel in city center"

5
19/10/2015

Nice hotel within easy walking distance to fish market, Bryggen, funicular, shops, and restaurants. Hotel was clean and staff was friendly. Good breakfast included with our stay. Very quiet in our room.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for the good feedback :-) We are all glad you had a nice stay at our hotel and that you enjoyed the room, service and breakfast. Hope to see back here sometime :-) Kind regards Ann Rita Hovden Hotel Manager

"The best sleeping, dining deal in Bergen"

5
26/09/2015

Forget the Bergen restaurants, book at this clean, modern and conveniently located hotel, and enjoy the best breakfast in Norway. It is excellent and generous and will last you till dinner. Bathroom a bit tight, but worked for us. Loved being there, was sad to leave.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your great review :-) The chef was happy about the feedback on the breakfastbuffet, and it was a great pleasure having you as our guests. Wish you a great Autumn and welcome back to us and Bergen! Kind Regards Ann Rita Hovden Hotel Manager

"Great, Reasonable Hotel"

5
23/09/2015

We found the hotel a great place to stay in the downtown area. It was within easy walking distance of the harbor, fish market and the train station. Our room was very clean and modern. We appreciated the two comfortable chairs in the room. It was convienent to have a computer & printer available to use. The front desk clerks were friendly and helpful. We enjoyed the great breakfast each morning.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for Your great review :-) We are all happy to hear that you enjoyed the breakfastbuffet, the room and the service.It was a great pleasure having you as our guests. Wish you a great Autumn and welcome back to us and Bergen! Kind Regards Ann Rita Hovden Hotel Manager

"Good, straightforward hotel - some flaws"

4
18/09/2015

The hotel is conveniently located close the centre of Bergen, one street back from the waterfront. As other reviews have said, the breakfast buffet was good, although by the fifth morning, starting to get a bit monotonous. That won't be a problem if you're not staying more than a few nights. The room was cleaned every day, but like another review said, the towels weren't changed, even when left on the floor. The problems were small but annoying: - The room was a good size, but had no shelves or drawers for clothes, so unpacking was difficult. - The shower was just a stream of water - no shower, but there was always hot water - The Wifi was congested at peak times (evenings primarily) making even web browsing painfully slow. - The building site opposite started work at 7am, but once the work is complete, that won't be a problem.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you for getting back to us regadring Your stay. Good to hear you enjoyed Your stay, and thank you also for pointing out a few Points to improve :-) The building across the street is finished by the end of April 2016, and the work they are doing now is not very noisy - and they are luckily not working evenings and weekends. Hope to see you back in Bergen! Kind Regards Ann Rita Hovden Hotel Manager

"No hot water, no wi-fi"

1
16/09/2015

I stayed here for two nights with my wife in September 2015. The first morning we were there, there was no hot water. We had arrived late the night before and had been looking forward to a shower. We didn't get hot water till midday, so our first day in Bergen was half gone. The wi-fi was having problems the first day, it kept dropping out. Then it stopped working entirely. Nobody could tell me when it would be fixed. I needed Internet to book some bus trips, so the only option was to use the computer at the reception desk. This is a small space and I literally fell over at one point while trying to plug something in. I also got a sore back from bending over because the computer was at an awkward height. It turned out that I needed to install an app on my phone to get the best ticket price, which requires wi-fi. It wasn't until my last morning when I started getting irate at the reception person that she came up with the option of calling the hotel next door and asking them to let me use their wi-fi. Why wasn't this the first option provided? This was literally the fourth reception person I had asked about the wi-fi (I had asked on multiple shifts); why didn't the first, second, or third person suggest going next door? Why did I have to get angry before it was suggested? Not happy at all. I didn't get the service I paid for. Nobody offered a discount of any kind for not providing the service I paid for. Would never stay there again. The hotel is one street behind the harbour, so the views are all just buildings across the road.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Sorry about the bad experience here at Our hotel. Due to digging done in the street outside we lost electricity for a while the evening you arrived. As a result of this we got problems With both the hot water and the wifi. The hot water came back within a few hours, but the wifi was gone for 2 days. New senders had to be put up on all floor and we had People working on this matter for a long time. It is very unlikely that this will happen again, and I am sorry it happend while you were staying with us. I do apologize. Kind Regards Ann Rita Hovden Hotel Manager

"Central location with comfortable rooms."

5
15/09/2015

Spent three nights here in early September. Rooms are well laid out with comfortable beds. Breakfast was good as well. Good location and value for a Bergen Hotel. Located close to ferry dock, fish market and old Bryggen waterfront.

Hovden7, Manager at BEST WESTERN PLUS Hotell Hordaheimen, responded to this review
Thank you very much for the good review. It made our day here at BW Plus Hotell Hordaheimen. Hope to see you again here sometime :-) Kind Regards Ann Rita Hovden Hotell Manager