Best Western Hotel Cappello D'Oro,  Bergamo

4.0/5  - based on 697 guest reviews.
12 Viale Papa Giovanni XXIII, 24121, Bergamo, Italy - See map
+39 035 4222711 +39 035 4220074



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Tennis court
    Tennis court
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Combining the charm of a longstanding tradition of hospitality with all modern comfort and services to create an ideal atmosphere. For the needs of both tourists and business people: this is the commitment of the Best Western® Hotel Cappello d'Oro. 10% national VAT included. Local city tax is up to 3. 50 EUR per night per person over 12 years of age with complimentary stay. The city tax is excluded and must be paid directly at the hotel.

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Room 1

Guest reviews

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based on 696 guest reviews
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Business Business 139
Couples Couples 247
Family Family 138
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Sleep Quality
Best Western Hotel Cappello D'Oro,Bergamo
  • 4
    « Good Location, clean hotel »

    Stayed for two nights, in family room. Hotel was clean and in quite good shape. Breakfast was nice, the pastries, croissants, meats and cheeses were very nice. The cooked breakfast was average at best ( I usually prefer the hot breakfast ). Greasy bacon and not nice eggs Ect.. If you avoid the hot food the quality was top notch. Their juices were fresh with a juicer available to make your own which quite a few people did. It's a great location 15 min from the train station. 15 minute stroll to the Funicolare Citta' Alta which takes you up to the old walled city. 5 minutes walk to the shopping streets below the old city. It really is an excellent location. Parking available for 15 euro with in/out privileges. Its locate 100m from the entrance of the hotel, secured with an outer door. We booked a triple, the room was a good size with a single bed and two doubles together so seemed like a king. Bathroom was clean, shower was a bit small but quite usable. The room seemed very warm but the window opened easily and had a barrier for the children so it worked fine. The staff was friendly and accommodating. I would stay at this hotel again. I would say it's close to a good value but it was a little on the expensive side for the experience.

    « Good stop in Bergamo »

    After a shaky start in that they only appeared to have a reservation for two rooms rather than three although fortunately the front desk soon sorted the problem. The room was clean and plenty big enough for our one night stay. Breakfast was good and overall the room price was good value. Easy walk from the railway station (where the airport bus drops you off) and a fifteen minute walk from the funicular into the old town.

    « Modern convenience in an old city »

    Not far from Milan and perhaps often over looked, Bergamo is a charming city and the view of the old town is a look right from any of the front windows of this hotel. The bus stop to take you to the old city on the hill or to the funicular is directly across the street and a 15 minute ride. The train station is less than a mile on the same street and easily within walking distance. Rooms are modern and would sure satisfy the business or leisure travel both whom we observed when there. The breakfast had everything you could want both cold and hot entrees and were replenished as needed but better paid at check in for a lower rate then after.

    « Nice Hotel in the Centre »

    Location is the best thing about this Hotel. From Bergamo airport it is a short drive by the airport bus , one of the stops being in front of the Best Western. The room was comfortable and very clean with a nice view of the street. Breakfast in the nicely set room was more than adequate. Reception and staff were excellent throughout and check in and out were professionally carried out. I do not think there were any things we did not like.

    « Very old and sometime cold hotel »

    We booked and prepaid a 'de luxe' room and got a small one with a very small bathroom /with poor quality toiletries/. The heating worked only periodically: it's not funny in october... Breakfast is ok, there was also a tea- and coffee-maker in the room. The location is very good: near to the bus stop (to the Alta Citta and airport), the walking streets, lots of restaurants and pasticcerias. It would be nice a better view from the rooms.

    « Good all round hotel »

    Safe bet, excellently situated in centre of lower town, with bus stop outside on route to airport. Not much local character, but you're not looking for that with Best Western. Clean, well run, helpful staff when asked. WiFi works well, as does everything else. Breakfast high quality and varied, including scrambled eggs and bacon for fellow Brits! Several superb restaurants within very short walk.

    « Great base for short break in Bergamo »

    We are indebted to other contributors here for guiding us to select this wonderful hotel as our base for our short holiday in Bergamo. I confidently recommend it to others who read my review. Our room at the front of the hotel was modern, large and well equipped. It was scrupulously clean. Continental breakfasts were lovely. Staff throughout the hotel (reception, breakfast, room cleaning) were welcoming, helpful and pleasant. The bus from/to the airport stops outside the hotel and if you're taking a day trip to Milan take the train - the station is a 5 minute walk away.

    « Returning again »

    Going back to Bergamo again in November for the Christmas market and spending a couple of nights in the Cappello d'Oro. This is a lovely hotel with a friendly staff and atmosphere. This will be our fifth stay. It is conveniently situated at the base of the Citta Alta ,quite close to the funicular railway. The airport bus stops right outside and is the easiest way to get about. The hotel is easy walking to the main bus and train stations. The breakfasts are really good and the restaurant is open in the evenings for dinner. The small bar is handy for an apperativ or a night cap but opening times are a bit hit and miss. We have stayed here in the summer and the winter months.

    « Friendly hotel in excellent location ideal for sightseeing, shopping and going on daytrips. »

    I stayed in Best Western Capello D'oro recently on a 2-night break in Bergamo. I was travelling solo and wanted to spend my first day at Lake Como and my 2nd day exploring both Upper and Lower parts of the city. I couldn't have picked a better location, ideal for public transportation to the train station and to the Old City. The bus stops outside the hotel. Shopping areas are located nearby. The staff are very helpful and very friendly. A variety of food comparable to other hotels in the price range is offered for breakfast . WiFi excellent and best hotel hairdryer that I've seen in ages. There was no noise disturbance even on the Friday night. Tea and coffee-making facilities were provided in the room which included a range of teas as well as decaf and regular instant coffee. Although the view from my room was onto the backs of other buildings and my single room was the smallest room I've ever slept in I would stay in Capello D'oro again if I was on a short trip to Bergamo. Good value for money.

    « Great hotel ! »

    We stayed here for one night at the start of our trip. It was so convenient to airport and the room was lovely and big. Check in was simple and even though we were early they allowed us our room as it was ready. The location was perfect to everything, the bus stopped outside the door, the train station was 5 minute walk and we were central to shops and a great restaurant across the street. Finding the old city was so easy and it was really beautiful. I would recommend this hotel and would stay here again for more then one night. Also staff were really helpful and nice.

  • 4
    « Cheeky upgrade »

    Got a cheeky upgrade to a small suite which was nice. Clean room comfortable bed super jacuzzi bath and shower. Reception staff really efficient no fussing with paperwork etc. Very nice pizza place around the corner too. See my other review

    « Very good »

    A 4 star hotel as expected! Nice and big room with spacious bathroom, lots of towels and cozy. Staff ready to answer questions about the sightseeing and traffic. Located in a very very good position with busses outside going to airport etc!

    « Good Hotel in centrum Bergamo »

    Very good place in centrum Bergamo. Room and bathroom both well equipped and clean. Breakfast was rich and perfect fresch jujce - selfservice - nice idea! The check out is possible about midday. We reccomended this hotel.

    « Decent »

    Pros; - Clean - Decent breakfast - Comfy bed - Good location for the station - Friendly staff Cons; - You need the skills of a safe cracker to get the temperature right for the shower and even then the temperature fluctuates constantly - Shower drained so slowly you started in the shower and finished standing in a half full bath - The most soulless hotel bar I've ever been in - A 25 - 30 min walk to the upper town (quicker and easier if you use the funicular) so a compromise between being near there or the station - Neighbouring bathroom basically an echo chamber which could be heard clearly in my room

    « Great Stay »

    The hotel was ideal for exploring the wonderful city for 2 nights, the room was quite as we stayed at the back of the hotel the breakfast was great staff were so helpful The bus stops right out side the hotel to take you up to the old town and to go to the airport Can not fault it

    « Nice stay »

    Very good locattion in the city centre.This hotel is perfect for fammily trip.Room waa very clean and cozy.wi fi connection is exellent.very friendly and helpfool staff.i will come again in my next trip to bergamo

    « Avoid in summer with poor A/C »

    We stayed here for four nights at the end of June 2016. On the plus side, the hotel has a nice location in Bergamo, with a short walk to both the furnicular and train station. The staff gave us a map and some good directions on how to explore the upper city. Unfortunately, we had a miserable stay due to the poor air conditioning and lack of appropriate response by the hotel. The hotel is advertised as having air-conditioning and fans available on request. Our room (#373) did not have a properly functioning air conditioner. The lowest the room got was 26.1 C (79 F) and the highest was 27.5 C (81.5 F). The outside air temperature at the time ranged from 22-30 C (70-85 F). The difference between the outside and inside air was barely noticeable. The stuffy, warm room was unacceptable and resulted in very poor night's sleep. To remedy the situation, we notified front desk staff no less than four times that it was not working properly. Each time, a maintenance person looked at the air conditioner but did nothing to fix it. Then, we requested to change rooms but were denied as the hotel was full. After that, we requested a fan (as written materials stated that they were available on request) but the hotel could not provide any for the 4 nights we stayed as they said there was none available. The hotel recommended that we open a window but there was no air flow as our room was located on the inner wall of an enclosed courtyard. The hotel was apparently full the first two nights of our stay and when we were finally offered a different room, it was no better than the first and faced a noisy street. Other people at the breakfast also commented how stuffy their room was, so it appears to be a problem with several of the hotel rooms. The lobby was sufficiently air-conditioned however. We realize Europeans do not use as much a/c as Americans but this was not a problem at any of the other hotels we stayed at in Italy for the next 2 weeks. I wrote this review as I feel like I had to warn other travelers about staying at this hotel in summer. Back at home, Best Western corporate remedied the situation but I would not stay here again.

    « Great hotel in great location »

    The hotel is perfectly located at the half way point between the train station and the funicular to city Alta. It's a short 10minute walk to each from the hotel. Our family of 5 was accommodated in two rooms located next to each other. The rooms were spacious and clean. The beds extremely comfortable. Front desk staff friendly and accommodating.

    « comfortable Hotel in convenient location »

    Stayed here for 4 nights in June prior to visiting Lake Garda. The rooms are clean and reasonably spacious but bathroom quite tight. Great aperitifo snacks, highly recommended. Breakfast is adequate with reasonable selEction at buffet. Hotel is in great location for exploring lower and upper Bergamo. Staff all very helpful and friendly. I would recommend this hotel and would stay here again if visiting Bergamo.

    « Best Western Capello de'oro »

    This hotel is conveniently located close to the old city. approximately 10-minute walk to funicular. Was not able to get parking at the hotel but found one 5 euros cheaper a block away. make sure you clarify the price for breakfast and try to book it at that time as the price was different than what I was told. The staff was great and did solve my problem. The beds were comfortable and breakfast had a variety to choose from.

  • 5
    « Good hotel in great location, great breakfast, kind service »

    Great hotel inmidst (lower) city of Bergamo! I was invited there by friends and location, facilities, breakfast and service were great! The room was small but clean and good equipped (LCD-TV, minibar, boiler with tea/coffee, ...). The breakfast was very good: cereals with fruits and joghurt, countless cakes/sweets, fried eggs/eggs/baked beans, cheese and ham, different breads, specialities for children... One of the best breakfasts I had in Italian hotels until now. The service was very kind! Free WLAN was good also.

    « Good location »

    Stayed one night in Bergamo after one week's holiday in Lake Garda area. Hotel was clean and our room was quite big to be Italian hotel. Staff is very friendly and helpful. Our flight left so early that we did not have a chance to have breakfast. Hotel is situated next to the bus station where the busses from airport come. If you arrive by your own car, it is little bit difficult to find a place were stop and park and get you luggage out and to hotel.... But even there was nothing wrong with this hotel, for such a short I wish we had chosen to stay in the old town - it is the most interesting part of this city.

    « Small but clean room »

    This was our first stop during a three week tour of Norhtern Italy. We arrived at Bergamo airport and just wanted one night to chill before travelling around. This hotel was ok for a stop over but definitely wouldn't of wanted to stay here for much longer. On arrival we parked directly outside (in bus stop) and unloaded bags etc. A porter then accompanied me to a private garage they have at the rear of the building to park our hire car. The porter was friendly and helpful and spoke good English. I asked where was good to eat and he recommended a couple of places and told me where we should visit in Bergamo. The room itself was clean but was smaller than I expected. It did feel a little dark and dingy though and didn't have a 'nice feel.' The bathroom was again clean and tidy and I couldn't really fault it other than its relatively small size. Overall an 'ok' stay for a night or two but definitely wouldn't recommend spending long here.

    « Good old fashioned quality hotel »

    The hotel's location is ideal. It takes about 7 minutes to walk in straight line to a cable car station and 5 minutes max to the main train station. The hotel staff is very friendly and helpful. They serve a decent buffet breakfast. The only negative comment I can make is about their shower because there is only an overhead shower in the bathroom, and it was not very convenient. WiFi was good. The room is very, very quiet at night time as you are sleeping somewhere deep in the countryside.

    « Right in the middle of town »

    Stayed at this hotel for three nights while visiting a girl friend who came to stay with us in California as a foreign Exchange student in 1984. The hotel had a great breakfast even had scramble eggs. Is centrally located and lots of shopping close by. The staff was very friendly. Rooms were small but very clean. I would stay here again.

    « Good hotel in an excellent location »

    Old fashioned elegance but friendly. Stayed for 3 nights - the staff were very friendly, location great for visiting the upper historic town, room very good - would stay again if in this interesting town

    « Perfect location, friendly staff »

    We stayed here as a group of 4 ladies, 2 rooms Close together on second floor. Our view was overlooking the main st & not really noisy at all. The room was good, beds were comfortable & it was cleaned daily with bedding also changed daily. Bathroom was a good size but had a tiny shower cubicle in the corner?? There wasn't much shelf space to put toiletries etc either. It's about a 3 minute walk from the train station, the airport bus (no 1) stood directly outside for both directions & the funicular to the old town is around 5 minutes walk. The town centre is very handy too with a selection of bars & cafes. All in all, good value & quality. We will return!!

    « Nice Hotel in Bergamo Italy city center »

    Very professional and courteous staff. Great location in city center Comfortable rooms. Parking is limited and moderately accessible 2 single beds kind of stiff mattress Internet speed was slow A/C was not up to the task in summer heat

    « Excellent value and location »

    We chose this hotel for its location. We were surprised by the excellent service, friendliness of the staff and the excellent value. Large rooms and an updated hotel. We liked its proximity to excellent pastry and baking shops. Parking was an added feature. We were able to walk to old town and take the funicular both ways.

    « Excellent »

    Normally I do my comments after checking out !!! But starting from a very warm Wellcome , very fast and comfortable check in, very nice , clean and big for european standards room!!! So far so nice , i will suggest hardly to try if you are around the area!!! Location is also perfect!!

  • 2
    « Great Location,hidden fees »

    The hotel Is in a great Location walking distance to the old Town. I had a problem with the hotel since they force me to pay the city tax for my 2 yrs old even when the government clearly states that children under 6yrs Dont pay. I had a very long discussion about this with the front desk employees forcing me to pay an unfair fee. The amenities are ok however everything is extra charge (Gym, crib, parking, etc.) The service and kindness of employees was below average. Is ok for one night, no more than that or you will feel cheated given the quantity of extras they charge to you in every single opportunity they see.

    « Second Visit »

    Our second stay at this hotel. The location is excellent, being a short walk from train and bus station. Airport bus stop 2mins away. Close to shops and restaurants and also old town. Very comfortable hotel with very good service. Would definitely recommend.

    « Average hotel for fair value, with some improvement areas »

    The accommodation during our spontaneous trip to Bergamo was the BW Premier Capello d'Oro - we booked it a week in advance based on the overall positive ratings and without spendng too much time reading reviews in detail. If we had, we definitely would have given it second thoughts and might even ended up with another hotel. Not to say it was a bad experience, but just.. nothing special. The positives - Overall room rate/value was fair. - Free wi-fi and Playstation available. - The size of our room (no. 149) was quite spacious (which was a plus considering we have a small boy who needs his space for playing with his toys) - The location of the hotel doesn't get more central: you're literally right in the bustling heart of Bergamo, with the main shopping street right around the corner and the street in front of the hotel basically giving you direct access to the old town and the main station. - Big bus stop right in front of hotel, making it easy to hop on and explore the city with public transportation. 24-hour ticket is only EUR 3.50 and can be bought at ATB across the street. - The bathroom, although small and outdated, was equipped with an excellent, powerful shower with full temp range - something that can either really wake you up in the morning or relax in the evening. - Some of the staff were really friendly and helpful (esp. the ladies serving the breakfast and bar). The negatives: - The hotel and rooms felt pretty outdated and in dire need of some renovation. Others already mentioned this and I can wholeheartedly concur. - Room sound isolation is poor, both internally and externally. Guests walking on the floor above us could be heard easily, as well as hotelroom doors opening and closing. Regarding external isolation, although the location is very central, it's also bustling and loud. Especially on Saturday night where excited teens, drunken clubbers, revving streetcars and noisy scooters can be heard throughout the entire night. - Breakfast was pretty run-of-the-mill standard average, with most of it gone and not re-stocked/filled 30 mins before closing. - Mattresses were too soft for my taste. Also the 3-layered blanket approach (i.e. 3 thin sheets on top of each other, to allow you to deal with the temp) drove me nuts, as I tend to move around during my sleep. - Some of the staff (even hotel manager, guy in suit?) were rather rude and didn't seem too interested in customer satisfaction. - Finally I'm not a big fan of the whole 'diarrhea-colored fake wood with fake gold-plated ornaments' concept that supposedly gives Best Western its charm, but to each his own I suppose :) Note for people driving their own car: Accessibility is something to be aware of. The hotel is right on the main road, and there's no parking area in front of it. We had to drive around twice - Bergamo's one-direction side streets made it frustrating to finally get there. Instead, just use the bus stop for quick unloading (5 mins are alllowed). Also, the hotel has a private garage, but it was full when we arrived and also supposedly too small for our SUV. We had to park in the city's central parking which was cheaper, but a bit further and also veeeery tight to get in and out... Verdict: Overall room rate is fair and location is great if you accept the trade-offs. For a special couple/family weekend aimed at a bit more quality and comfort you might want to reconsider and go for something else.

    « Excellent return to Bergamo »

    My friend and I stayed at the hotel in 2012 and I also stayed here with my husband and friends in 2014. On this visit we decided to book a deluxe twin room and we weren't disappointed! All the deluxe rooms are on the front of the hotel and we did wonder about this as we knew the road outside was a busy one. We needn't have worried as the double glazing was very efficient , plus we had a view of the magnificent ' Citta Alta ' when we leant out of the window. Our room and bathroom were kept immaculately clean and well stocked and the friendly staff at reception were always available when needed. There was a good selection on offer at breakfast with several juices, cereals, continental and cooked items plus some rather delicious sweet cakes and pastries. There are also two coffee/ tea machines plus you can order specialty coffees from the waiters.

    « Great Location »

    We booked this hotel for our weekend stay for the F1 Italian Grand Prix 2015. Centrally located Hotel in Bergamo. We had read a review about staying in Bergamo, so pleased we read the review the queues for the trains back to Bergamo were so much quieter then trains to Milan. You can catch a bus from Bergamo Airport which will drop you straight outside the hotel, also you can take the bus back to Bergamo Airport from outside the hotel. This hotel is perfect for you to look around the modern shops and restaurants of Bergamo but also walking distance to the tram which will take you into the Old Town of Bergamo. Definitely recommend going into Old Town it is beautiful. 10 minute walk to the train station for the trains to Monza. We visited the local restaurants near the hotel in the evening. Hotel was clean, beds comfortable, breakfast was buffet style, friendly staff, fantastic hotel in great location.

    « Great staff »

    We often come here for a few days shopping as its so easy We booked a room and when we arrived they informed us that they had upgraded us to a suite with jacuzzi and living room area. Robes and slippers were also included with a large bed this just added to a great short break and we are looking forward to our next visit

    « great location »

    hotel is right in the middle of everything. wi fi is very good. breakfast is good and fairly priced.great places to eat only steps away from hotel. staff is very good and helpful. great places to shop in the lower section of town

    « Centrally located, but need Some renovation »

    The hotel is very easy to reach via the airport bus (number 1a) and is located very central nearby à lot of restaurants. Rooms are very oldfashioned and small and really do need à renovation. The bed is very comfortable and the rooms are very clean. Breakfast is excellent with à lot of variety. Staff is very friendly.

    « Good hotel but nothing magic »

    The hotel is a good one even if rooms, and their bathrooms, are a but outdated but anyway clean. Location is anyway very convenient and the car parking is just 20meters from hotel entrance. Breakfast could be improved as selection is very limited.

    « Best breakfast »

    Excellent breakfast, staff was very friendly and Marialuisa was outstanding. Location is superb, my room had a balcony and the view on the old city is magical. I will come back again for my next visit. It's very easy to reach from the airport and close to rail station

  • 5
    « Good Value »

    Pleasant and close to RR. Balconies some rooms. Staff great. Lower City - but bus to upper across street 2 Euro. Sauna in basement. Not sure if hotel serves dinner any more Shopping good nearby and restaurant Biif (Beef)

    « best location for business travelers »

    All that is needed for business travelers. located in the city center, parking, quite, clean & very friendly staff. they have a good restaurant and the hotel is very close to the shooping centers of the city and 10 min walk from the old city - the major turistic attraction.

    « Easy to do on your own »

    From the landing was my visit to Bergamo simple. Buy a 2 or 3 day travel ticket in the airport information. €7 for 3 days. This allows you unlimited access on colour co-ordinated buses and finiculare in Bergamo, including the airport shuttle. The train to Milan €6 single. If you're going to alight in Garabaldi or Central the train back to Bergamo may pass different stations on the return journey. Ca. 45 minute trip. If you have only a day to spare skip Milan. The Citta Alta (old city) is so beautiful. Blue Bus 1. About 1.5 kms from the centre. The finicular (station at base of the hill/bus stops here too.) goes to and from the center of the old city. Coin is one of the many shops. Carrefour is found in the basement for grabbing a quick snack.

    « Great Hotel »

    This is a great hotel! Location is perfect for getting around in Bergamo. The staff is very friendly and helpful. Located next door to a wonderful bakery and many place to eat. Room was nice and good internet.

    « Great location and Great Service »

    This hotel was clean and located in a very accessible spot in Bergamo. The Internet service was spotty, but we were told they were working on it and would be fixed they week after we were there. I would recommend you ask for a room facing the back of the hotel as the traffic on the street and the street cleaner cause early morning noise. The Church bells didn't help either! None of these issues were within the control of the hotel. The staff speak enough English to help. We did not eat breakfast at the hotel. We would stay again when in the area. The price was reasonable.

    « Lovely hotel, close to the station »

    This is a very nice hotel, about 400m from the train station. It has very nice, helpful staff and breakfast was good. The rooms were spacious and the beds comfortable. The sitting area downstairs was good. Would very happily use again.

    « Basic hotel, good staff but dated rooms »

    This is a basic hotel in a good location with good staff. Rooms are small and need updating. We stayed here for one night en route to Lake Como. Staff at front desk are helpful. Clean rooms but dated. Short walk to the funicular and train station.

    « Decent Hotel, Excellent Location? »

    Adored my 3 nights stay in Bergamo. This hotel is perfectly positioned in the centre, walking distance from practically everything. As others have said, we could easily walk to all areas of town from the hotel and there were many restaurants within just a block or two. The room is normal furnishing but it works. Definitely its own personality. While you're there, take advantage of the buffet breakfast with its delicious drinks and food ? one of the best hotel breakfast we had in Europe. Unlike some larger hotel chains, this is a great choice for an intimate and fun few nights in Bergamo. Service was excellent here from the front desk to the dining to the housekeeping. No complaints, lovely time.

    « Normal Decent Hotel »

    Stopped here for one night before proceeding to Bolzano, moderate hotel, clean with all the facilities required for a stop over. The pillow menu was a very nice bonus. Unfortunately the receptionist who checked us in was quite unfriendly and unhelpful who only gave us the key to the room and nothing else, however the day receptionists made up for it because they were really helpful in all that we asked. Conveniently located close to the Train Station and easy to find.

    « Great central location in this old town »

    This is a nice little town close to Milan city by train The hotel has lots to offer with busses passing outside all around old and new town. Only a short cab ride from the airport with great food and shops Make the effort to go up to the top of the old town for great views and lovely food

  • 1
    « Not a best western "premier" just a normal one but more expensieve »

    - i have stayed in better hotels near by price quality.... - Location is ok - Staff at the reception could be allot more friendly ! - poor gym (no water / very noisy machines / very limited gym..) - sauna was not Active and not enough towels present !? - breakfast was ok - as platinum member i received a free drink at the bar ... This was the worst bar ever ! I even did not take my free drink because this was the most uncomfortable bar ever as it was just a few tables and absolutely no atmosphere... - the room was "poor", a small shower very hard bed, allot of noise ! And even when it was 5 degrees outside it was terrible hot inside the room, i had to sleep with the window open ! It was like sleeping on the road with all the noise! - tv was poor only 1 English channel ! Cnn and the tv was not able to show the full screen ?! I have stayed allot at many different best western hotels (platinum member) all over the world and this hotel is going to be added to my worst 3 ever ...

    « Very comfortable and good location »

    This is a traditional city centre hotel. It has a very grand entrance lobby and you feel safe as soon as you enter. I had a very nice room; not huge, but it had everything I needed. The wifi signal was good. The bed was comfortable and I got a decent sleep. Breakfast was an extensive buffet with some hot choices. Reception staff were professional and helpful. It has a good location in the centre of the 'lower town'. There's lots of shops and restaurants nearby - La Bruschetta, a few doors down the main street, is a good choice for an evening meal. The train station is 5-10 minutes walk on the flat, and the airport bus stop is right outside the hotel. You can buy a ticket for the airport bus at the reception desk.

    « Well kept clean hotel »

    Stayed for 2 nights while on a business trip. Good clean hotel although the rooms were a little warm. Good selection at breakfast I would stay there again. Good location and there is parking available at the rear of the hotel at a reasonable cost.

    « Good Value »

    Hotel is centrally located in Bergamo, staff was very friendly and helpful. Check in and check out were fast, room did have a decent size, clean, AC, flat screen TV etc. WIFI was complimentary, but partly slow. Breakfast was buffet form with a nice choice, food of good quality. For the room rate very good value.

    « Good hotel in great location. »

    Best thing about the hotel is its location, half way between the funicular to Città Alta and the station. Rooms are small but spotlessly clean. Bar only opens from 6-10 pm and lacks atmosphere. Bus to and from the airport stops right outside the door. There are lots of good restaurants and a few bars nearby.

    « very nice! »

    very centrally located, the hotel is close to the funicolare. difficult to park nearby unless you pay. THe rooms are spacious the breakfast is nice with decent choice of salty and sweet food. room was clean and quiet despite the hotel is located on a central street. The staff is nice and there's free wifi in the lobby and the rooms. Definitely to be recommended. I will stay here again when I come to Bergamo.

    « Highly recommended for a comfortable stay. »

    We used this hotel for four nights. It is very clean and comfortable.The staff are friendly and helpful, particularly the gentleman who appears to be in charge in the restaurant. The breakfast was more than adequate. The staff on the reception desk were also helpful and courteous. The hotel is in a very central position and the bus for the airport stops just outside of the hotel. It is a short walk to the station. A regular train takes 45 minutes to reach Lake Como.There are numerous restaurants in the area. I cannot fault this hotel. It offers excellent value for money for a short break.

    « Great location »

    Good standard for an Italian hotel, close to the railway station and a few steps from the airport bus stop. The main shopping area is nearby and there is a big selection of restaurants and wine bars close by, notably Mille Storie Sapori which is just a few steps away - ideal for a glass of Prosecco and some cicchetti. Our hotel room was well appointed and comfortable but small with a good bathroom. Unfortunately there was a slightly offensive smell that hung about the room during our stay which disappeared after the aircon had been on for a few minutes. We particularly appreciated the choice of pillows which certainly helped to make sleeping a comfortable experience. The breakfast was tasty and varied. We would stay again - but probably in a different room.

    « Great location »

    That hotel has a great location. They offer a good breakfast also. The room is not so big but it is acceptable for the business trip. They have a small gym which do the job. The service is good also. The parking is not free but it is quiet easy to find a parking after 7PM. Be careful, most of the parkometer around that hotel is for one hour maximum from 9AM to 7PM.

    « Wonderful view outside the hotel »

    This hotel has an absolutely gorgeous view outside. Carrefour supermarket is just 5mins walk away. Just turn left upon exiting the hotel. Inside the hotel the staff are friendly and speak English. You can ask for a shaver/toothbrush at the reception as its not found in the room.

  • 4
    « Excellently located »

    Good location. It is very close to the train station and within walking distance to the funicular station. There are also good shopping areas near the hotel, with interesting shops, cafes and restaurants.

    « Good Location, Funky Parking »

    We launched off for a trip through northern Italy lake region from Bergamo. The hotel was clean and nicely appointed, located midway between the rail station and the upper town and on a street with lots of places to have a coffee or gelato. Good breakfast too. The staff was friendly. There is also parking that is a bit of an adventure itself. You go around the side to a separate entrance and .... Safe and secure.

    « Very Good Hotel a Quick Walk from Train Station »

    This is a very good hotel that is an easy walk from the Bergamo Train Station. The location on the main drag in the newer part of town is quite convenient. The facility is nice, the rooms are comfortable and the staff are very friendly and helpful. The morning breakfast is quite adequate and the room rate is fair. I am generally rather happy to try Best Westerns as I am a BW Rewards Platinum Member. I find that the BW brand in Europe is more reliably consistent compared to the US. On this occasion, I had business in Bergamo and needed a spot that was convenient for my distributor to pick me up. This place served that purpose and it was a bonus that we were able to walk to this hotel from the Train Station after arrival from Milan. I was also attracted by the reasonable room rate offered. The ten minute stroll from the station was relatively easy as it was straight down the main drag. It was doable even with being moderately loaded down with bags. The hotel exterior was nice enough and the lobby area was spacious and welcoming with a slight nostalgic feel. We were greeted by a friendly front desk agent who assigned us a room on the second level. We were quite happy with this as it was relatively easy to reach. Upon entering, we were well pleased with our room. It was very spacious with lovely furnishings. The work area was more than adequate and the sofa was a nice touch. The bed was comfortable and the surroundings quiet allowing us to get good sleep during our stay. The amenities were in working order and the WiFi functioned reasonably well. The morning breakfast was included with our room rate and was relatively nice. There were a few hot dishes along with the typical array of cold items such as yogurt, fruit, breads, cheeses and cereal. I was satisfied with my morning meal both times we dined there. The cost was fairly reasonable for what we received. Our rate was €130.50 with €7 city tax. This was a pretty good deal from my point of view. Overall, this is a very good hotel in a convenient location that is walkable from the train station. The facility is somewhat nostalgic and the rooms are quite comfortable and functional. They present a good buffet at morning breakfast. The room rate is relatively fair for what you receive making this a pretty good deal. If you have business in Bergamo, I would not hesitate to recommend this establishment as a place to base yourself.


Getting to the hotel ...

All directions
·From: Switzerland - Como Take highway A9 direction Milano then take A4 to Venezia and take exit Bergamo. Follow the sign to Bergamo Centro to the Best Western® Hotel Cappello d'Oro. ·From: Roma - Firenze - Bologna Take highway A1 direction Firenze/Bologna/Milano. Arrived to the barrier of Milano take A4 direction Venezia and exit Bergamo. Follow the sign to Bergamo Centro to the Best Western® Hotel Cappello d'Oro. ·From: Venice Take highway A4 direction Milano and exit Bergamo. Follow the sign to Bergamo Centro to the Best Western® Hotel Cappello d'Oro. ·From: Torino Take highway A4 direction Milano/Aosta and exit Bergamo. Follow the sign Bergamo Centro to the Best Western® Hotel Cappello d...

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