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Best Western Hotel Bennington, Bennington

4.0/5  - basé sur 519 notations.
220 Northside Drive, 05201-1723, Bennington, United States - See map

This charming Bennington, Vermont hotel provides convenient access to Bennington College and several local ski resorts. 100% Non Smoking Rooms Discover the beauty and serenity of southern Vermont while staying at the Best Western Bennington. This Bennington hotel is ideal for both business and leisure travelers as it offers convenient access to a variety of corporate locations as well as local attractions including Bennington College, Southwest Vermont Medical Center and the Bennington Battlefield Monument. Each well-appointed guest room features a microwave, refrigerator, cable satellite television with HBO® and high-speed Internet access. The Best Western Bennington also offers rooms with hydro-massage tubs. Hotel amenities include a complimentary full hot breakfast, outdoor swimming pool, business center with some business services and meeting space accommodating up to 40 people. Just minutes away, hotel guests can spend the day looking through one of many antique or craft shops or visit the beautiful Covered Bridges. Take a short drive to several ski resorts within 30 miles of the hotel. Guests traveling on business will appreciate being close to locations such as NSK Steering Systems, Energizer and US Tsubaki. Other nearby attractions include Norman Rockwell, Bennington Museum, the Old First Church, Lincoln's Hildene, and Manchester Center Shopping 25 miles. The friendly staff at the Best Western Bennington is ready to ensure an enjoyable and relaxing stay in Bennington, Vermont. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Bennington

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 519 guest reviews
NOTE ISSUED
Excellent
183
Very Good
206
Average
88
Poor
30
Terrible
12
REFER TO NOTICE
Business Business
60
Couples Couples
188
Family Family
169
Friends getaway Friends getaway
46
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not great hotel"

1
09/07/2018

Spent 2 nights at this hotel. Paid $134 per night; way to much. Run dated and run down. Had problem with door exiting the bath room. Almost had got stuck inside bathroom. A/C did not work properly. Could not stop it from running. Got no housekeeping service. Asked for $25.00 credit and told OK. When I checked out, there was not credit but asked again got credit.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jackie/fdm

"Good place to stay, nice location, decent breakfast"

4
29/06/2018

Nothing amazing, just a good clean place to stay while traveling. Clean room, good location, pleasant staff. Very close to the center of town and close to the big Bennington Monument place. I would stay there again if in the area

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We're glad you had a good stay with us. Thank you for the review. Sincerely, Jackie/fdm

"TRUCK STOP ATMOSPHERE"

2
28/06/2018

Hotel was 90% full with workers that are apparently repairing the surrounding roads. Around 4-5 p.m. pickup and larger trucks arrived. They took all of the parking in front of the building which blocked any view if we sat outside our room in the provided chairs. On our last night they had a cookout and the cigarette smell was overwhelming. We felt as if we were at a truck stop. Although our room was clean & comfortable it was unusual to have wooden floors with no carpeting. We would not stay here in the future.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Jackie/fdm

"Troy NY Trip from NH"

5
24/06/2018

Wanted to drive to Bennington Vt. to spend the Night and Surprise Our Parents in Troy NY. by just showing up in the Morning. The Hotel is Older but very Clean. Staff is Great and Friendly. Breakfast was good and my wife had slept and gave us a Breakfast Bag to go. Looking for a Clean, Reasonable Hotel ...this is the Place.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad that your stay was good during your travels. Sincerely, Jackie/fdm

"You Can Do Better For The Price"

3
04/06/2018

We have learned that if you show up at the front desk to ask for a room, typically the rate is better than most offered online. You are also not paying in advance and you don't have the cancellation issues that sometimes arise. Not the case with this location. Clearly, they were not busy but the clerk offered me a room for $140 and then chiseled it down to $130 with AAA. The room was showing online for $107. I was too flummoxed to go out to my car and book it online, but, believe me that is what I will do next time. I would rather have the 20 - 25 dollars in my pocket. The hotel is more motel style. The rooms are clean enough but could use some attention. Drapes are mishung, grouting is old and in need of replacement, furniture is old and cracked or torn in places. The TV was great and we were able to get the Stanley Cup game 4 (not available in many other hotels due to less cable options) so we were happy with that element. Overall, the property is tidy but tired. A bit more care with the small details might improve things overall, but, still not worth what we paid. We stayed in nicer places for $100 over the past 38 days on the road. This was our first Best Western experience, likely will be our only night in a BW.

Blaise J, Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review, we do apologize that not all was as it should be. As to pricing online, it also depends on the room type that was offered for that rate. You would need to put in the exact dates to verify what the rate and room type is. If we can verify rates we will honor it. We have been in process of many updates to our property. We hope that the next time you are in the area, you will stop by and let us show you we care about our guests stays with us. Sincerely, Jackie Front Desk Mgr.

"VERY GOOD TRAVEL HOTEL"

4
20/05/2018

My wife and I stayed here during a trip through New England. It is a motel style property on a major roadway in Bennington. The property exterior was well kept, as was the lobby. Both the afternoon and morning desk staff were excellent. Our room was clean, quiet and well equipped. The bed was comfortable and the internet very good. The included breakfast was very good. We had a problem with the bathroom door that was handled, and a heating problem due to controls we did not understand, but the front desk were able to fix. The front desk recommendation of a local restaurant was flawless. I would not hesitate to stay here again.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad to hear that you enjoyed your stay and the minor issues were resolved. Thank you for your review and that you had taken the time to do so. Sincerely, Jackie/fdm

"Stayed 4 night durning Legion Mid-Winter Conference"

4
03/04/2018

The room was very adequate, and clean. The Desk staff were very helpful, the cleaning staff very polite and did a good job. The breakfast was always hot and good . Would recommend the Best western for stays in the area, every thing is near by.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for sharing your experience and comments. We appreciate you taking the time to let us know how you enjoyed your stay. Come and see us again when you are in the area! Thanks Blaise Johnson

"Great overnight stay"

4
21/03/2018

We just stayed in Bennington Vt. over night. And the Best Western was a great choice. After a long day on the road we had a clean spacious room. My husband had a nice surprise as there was a recliner in the room. He was able to relax and unwind too.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you had a great stay. Thank you for taking the time for the review.

"Good place to stay in Bennington"

4
20/03/2018

We had been pleased with Best Western Bennington in the past and found that it continues to be a good place to stay. The hotel staff was very friendly and accommodating. I wasn't aware of my reward points, but the check-in person checked my status and found that I was eligible for a room upgrade. A pleasant surprise! Our first floor room was very convenient, close to the breakfast area and lobby. Our room was clean and quite spacious (king bed plus sofa, including a delightful hydro-massage tub). The internet and TV worked fine and we were happy to have a microwave and fridge. The floor of our particular room was laminate rather than carpeted, which was a bit of a surprise, but we didn't mind. Overall, staying at the Best Western Bennington was a good value and a good experience.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We are glad to hear that you had a great stay with us. Sincerely, Jackie/fdm

"A good value at a Good location with very helpful staff"

4
28/02/2018

Been to this BW many stays before and remain likely to stay here again. For folks skiing the Southern VT mountains and travel up from downstate NY or Central/Northern NJ. Motel style rooms not my favorite, though they're clean with comfy beds. Expect parking lot noise early ski day mornings. Not a sleep-in type of set up, though I think most stay here to awake and eat and bolt early as the closest decent mountains (Mt Snow, Stratton, Bromley) are 40-60 minutes from the hotel. Staff is very friendly and helpful and convince you that they will accommodate any reasonable request. Just try to avoid any special request during peak ski day check out, 7-9 am. Parking, room wifi, room lighting, climate control and TV are all fine and free. Rooms are spacious though decor is unmemorable and a bit downscale. Only problem I had - a big one - and only this time - no hot H2O for showers. Not nice after a day of family skiing on Killington in the mid-teens. Couldn't resolve as the hotel was fully booked and a plumber would not be found in time in the middle of the holiday weekend. Perhaps the staff could have checked to see if they could attempt resolution, though they took no action. Next stay we check the H2O temp as soon as we walk in the room.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad that overall you enjoyed your stay. The issue you had was looked into

"CLEAN, QUIET, RESPECTABLE"

5
17/02/2018

Just what you would expect from a Best Western. Well maintained, well managed. No hookers or drug dealers lounging round the parking lot. If that disappoints you and you hope to find a dark side to Bennington as part of your tour, forgetaboutit. This is a family kinda place with everything in proper order. No surprises. That is what this place is.You stay in a Best Western precisely because you don't like surprises . If you aren't a “fancy pants” kinda person who wants antique oak furniture , fake fancy shampoo and fresh baked croissants delivered to your room on demand, for $350 a night , this will do ya just fine.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you had a great stay with us. Thank you for taking the time for the review. Sincerely, Jackie/fdm

"Quit, Clean Hotel"

4
02/02/2018

Have stayed here for many years on ski trips. It was a good place and has recently been acquired by new owners. Rooms have gone through a nice upgrade. Carpets removed and replaced with pergula flooring. Fresh paint. Vanities have been upgraded. Very clean rooms. Even the towels are fluffy! And best of all, if you have been there before, Buttons, the outside cat, has been adopted by the former owners and is now living happily inside in NJ. Hot/cold breakfast offered every morning. Front desk staff VERY nice.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for your continue stays with us. We certainly appreciate our repeat guests. Buttons was very popular with our regulars as well as new guests and we are happy as well that in her golden years is living comfortably. We hope to see you soon. Sincerely, Jackie Front Desk Mgr

"Decent motel"

3
03/01/2018

There have been some recent upgrades which were nice. The lobby was clean and the staff was pleasant. The breakfast area was small but uncrowded. The breakfast itself was ok, nothing to write home about. My room was ok. I wasn't used to seeing a window-type AC unit that provided heat also. It was a little confusing because the thermostat on the wall didn't actually control anything. The bathroom was very clean, too.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad overall you had a pleasant stay with us. The a/c units are for extra heat and/or air during our guests stay's depending on the time of year they visit. The thermostat on the wall is for heat only. Sincerely, Jackie/fdm

"Our December 15, 2017 Stay"

5
22/12/2017

We found our entire experience at the Best Western, Bennington, Vt. to be very comfortable at all levels. We were warmly welcomed and everything we needed to know in terms of room and its location and breakfast was fully explained. Our room was well appointed and very clean, kudos to the housekeeping staff. Fdront desk personnel were very friendly and welcoming. Breakfast was very good.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We are glad to hear that everything was as we want it to be for our guests. We hope you'll be able to come again. Sincerely, Jackie/fdm

"Recomended"

4
05/12/2017

Over all we had a great experience, We always try to stay at Best Western when ever possible as I'm are Handi-Cap and they have great rooms for a Handi - Cap person. Bennington VT. Does not have that many good Quality motels. We used to live in Bennington years ago and notice a lot of the great motels have been left to run down. Years ago the Best Western was known as the Heritage House & Motel and was one of the top motels and restaurants in Bennington.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We're glad to hear that you had a good stay with us and that you like to stay at Best Western's when possible. Thank you for the review. Sincerely, Jackie/fdm

"Room issue"

2
01/12/2017

I hesitated to write a review because I was given a sheet of paper when I checked out stating I would be getting a refund for my 1 night stay. The issue was over bugs in the bathroom sink. I thought that was good PR that they offered me a refund (as I didn't get much sleep) I kept noticing the bugs kept coming no matter how much I tried to get rid of them. It was late at night and cold- I just wanted to sleep after a long drive. As of today (Dec 1) the refund has not appeared on my charge card. I was charged for the room and that appeared on the charge statement. November 30th I tried calling and was told they had problems with their computer system. I was also told the manager would call me back that day. I never received a call.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
I'm sorry you had any issues in your room during your stay. When we offer any discount or room move, it will be noted on your receipt at check out. We apologize your stay was not as it should be, thank you for the review. Sincerely, Jackie/fdm

"Comfortable room; great water pressure and continental breakfast (well above average)"

4
20/11/2017

We stayed at the Best Western this past weekend to see our college rugby team in action. The team also stayed here as well. Check in was quite fast and easy. Our room was located in a corner location in this motel-like property. The king size mattress was really nice ~ seemed new. Another thing we noted was the excellent water pressure in the shower and great water temperature control. This was especially nice after watching several hours of rugby action in the cold on Saturday. We took advantage of the continental breakfast both days, and compared to several other properties that would fall in the same price range, this was better than most. I book dozens of hotel rooms several weekends a year and try to ensure the students are likely to have a solid experience. The experience at the Best Western was quite good and we are likely to use this property in the future.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that your stay was as it should be and you and your team had a good visit. We hope all went well and see you in the furture! Sincerely, Jackie Front Desk Manager

"Bed sheets were dirty with hair and other things / had to change rooms in the cold. Staff was not friendly to us"

1
01/11/2017

We were there for a family emergency and drove all the way from Florida. When we checked in it was late, we were tired and cold. We went to our room changed and were ready for bed, when we pulled the blankets down there was hair and dirt and crumbs like the room was used prior to us and housekeeping just made the bed after they left instead of changing sheets etc.. We called the staff and she brought us keys to a new room and looked at the bed. Blonde girl. She saw everything and I took pictures. We moved to another room and if coarse we had to go outside in the freezing cold! The next room smelled like someone prior to us had smoked. There was a deodorant room freshener in the corner of the room next to the TV stand. ( and the doors on rooms say no smoking) I'm guessing that was their way of getting rid of the smell!! We slept and got up early to get to the hospital for my mother. At checkout I told the rep. She didn't care, just explained it happens. I am a member and I stayed at a property here in Florida when my brother had cancer and it was fantastic!! This hotel is a best Western and although the building is older, housekeeping can still work harder to clean the room and your staff needs some training in exceeding the expectations of your guests! We were more like a bother to them. Great customer service goes a long way in a time of confusion or mishaps...

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We were sorry to hear that your room was not as it should have been. I'm glad that we were able to rectify the situation with you. We hope you'll give us another chance to show that we care for our guests comfort. We are also in process of updating our rooms as well. Sincerely, Jackie/fdm

"Not Bad"

3
30/10/2017

Not a bad stay, however it does not compare fully to a Best Western Plus but I shouldn't have expected that. The beds were a little stiff for my liking, and the breakfast needed much improvement. Breakfast could use some more options and a better quality in the food (pre-cooked microwaveable products). Overall it was a fairly clean hotel and a decent option for the Bennington area, however I feel that the Hampton Inn might have been a better option if will to pay the additional cost.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We're glad that you had a pleasant stay with us. Thank you for the review and taking the time to do so. Sincerely, Jackie/fdm

"Very clean & comfortable"

4
24/10/2017

An older property that has been well maintained with a friendly & helpful staff. After a day of leaf peeping it was nice to sit outside our room enjoying the warm autumn afternoon with a beverage before heading off to dinner. The bed & pillows were very comfortable, no issues with the wifi, & although the bathroom is a bit small the shower was invigorating. Would not hesitate to book another stay.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad to hear that you had a great stay with us. Hope your leaf peeping was colorful. Sincerely, Jackie/fdm

"Great place to Stay in Bennington"

5
24/10/2017

Nice clean hotel that is easy to find and priced right. Location is great with easy access Friendly staff that is attentive to your needs and provides quality service. Will stay there again when business brings me back to Bennington Vermont.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We're glad to hear that your stay was great. Thank you for taking the time for the review and letting us know. Sincerely, Jackie/fdm

"My Night"

3
21/10/2017

Room had several unrepaired items. No receipt sent by e-mail. Desk clerk gave poor direction to room location. Heavy road repairs ongoing outside the hotel severely impacted access to and from the facility.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
I'm sorry to hear that you had issues with your hotel stay. Also, we have not had any road construction outside our business nor within the vicinity. I believe you have the wrong BW hotel for a review. Sincerely, Jackie/fdm Best Western Bennington

"Nice stay "

5
20/10/2017

This was the biggest bed I have ever slept in! Very very comfortable too, room was a little small and dark but still very nice. The breakfast was great ( and waffles ). Staff did all they could to help and advised on local days out .

"Don't Expect Much"

3
16/10/2017

Most reviews on this property are fairly good. I just spent 4 nights in this property on a work related stay. The room was clean enough but my main issue is really not their fault. That is cell service, all cell providers, have no service in the area. If you need access to your cellular phone for any reason then this is not the place for you. They do have a rather slow wi-fi but NO CELL SERVICE. My other issue was with the magnetic cards that open the room doors. My room locked me out when I returned for a lunch break AND when I returned to the room after a long day. This happened every day. They said the card/s were programmed for the length of my stay. I will avoid this property in the future. Oh, no heat in the room with wide variations of nightly temps. The wall A/C unit has a heat switch or mode but did not work. I had to heat the room with the bath heat lamp.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Blaise General Manager

"A friendly place to stay"

5
15/10/2017

The greeting at the front desk was exceptional. She made me feel very welcome and encouraged me to expand my experience by taking part in some local activities. The room was very large and added to the comfort of my stay.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad to hear that you had a good stay and appreciated our Desk Clerks. Sincerely, Blaise General Manager

"Best Western Bennington"

4
15/10/2017

If you're looking for friendly and professional service for a quick trip, this hotel is clean and conveniently located right off the highway exit. Free breakfast and Wifi. I would recommend this hotel.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you enjoyed your stay and found ti convenient for your travels. Thank you for the review, we hope to see you again. Sincerely, Blaise General Manager

"Clean room, HARD bed and pillows"

3
14/10/2017

If you love sleeping on plywood or stone here is your place! Very stiff and hard beds and pillows. Room is clean but there ad of a kitchen in every room is a bit exaggerated. It only means the typical mini fridge and microwave. No tub, just a small corner shower in a small bathroom. Staff was friendly and breakfast was a bit above continental.

Blaise J, Front Office Manager at Best Western Bennington, responded to this review
I'm not sure where you got your information on kitchens, we do not advertise that. Yes, all our rooms do have the fridge and microwave. We're sorry if you were expecting a kitchen. As to the beds, I'm sorry if yours was found to be hard. Most do like our Sealy Mattresses. I'm not sure what room you are speaking about no tub, but 99% of our rooms have tub/shower combination except the our 2 Handicap room with the walk in shower. I'm glad you enjoyed the hot breakfast. Thank you for taking time for the review. Sincerely, Jackie/fdm

"Very nice"

5
13/10/2017

Enjoyed our stay at the Best Western in Bennington. Clean and comfortable. Good breakfast although there isn't really enough room for everyone. Location is not ideal but okay. Staff was great and the room was clean and comfortable.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that your stay was good during your visit. Sincerely, Blaise General Manager

"Ok if in a pinch for a place to stay"

2
11/10/2017

We booked online through booking.com. It was 134.10 plus tax for a non smoking 2 queen bed room. It was an older room, which didn't bother me but when I pulled back the bedspread to check out the linen it was obviously slept in without being cleaned. Lint and hair noted on the fitted sheet. Yuck. Fortunately the other bed "appeared" clean. It S quiet, but Not worth the money.

"Just Okay"

3
10/10/2017

Not a bad hotel, but road noise is noticable, but quiets down after 11pm. Internet was horrible. It barely worked. breakfast was just okay. Nothing was hot, just barely warm. Convenient location. Room was clean, but a musty smell lingered. AC was noisy, waking me each time it switched off. Not a bad place, but not a great place. I might stay there again if nothing better was available.

"great place to stay in vermont"

5
07/10/2017

we have stayed here a couple times and would again. great place, great value, great staff. would recommend for anyone passing through the area. breakfast included is a great benefit xoxoxoxo xoxoxoxox xoxoxoxox

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that your stays continue to bring you to our place when you come to Vermont. Thank you for taking the time for the review, we appreciate your time. Sincerely, Blaise General Manager

"Nice and quiet in Bennington"

4
05/10/2017

Most rooms are on first floor and are large. It was so quiet here, even though on a main street and our back window looked out onto a shopping center. Bed was so comfortable, sheets too, and pillows were not too plump. Breakfast had all the things we like, even home-style oatmeal with plenty of things to put on top. Staff was friendly and helpful, on phone and in person. They kept the breakfast area clean and replaced food items continuously. The pre-cooked egg rounds were a little rubbery and too salty. The handicapped rooms are better equipped than some hotels, including bars everywhere they were needed in the bathroom. Room #140 has a walk-in shower (no tub), which made it so helpful for my father who uses a walker. Room #141 is a handicapped room, but has a tub instead of walk-in shower. Close to everything in Bennington and on the road north out of town to the rest of your travels in Vermont. Room rates seemed a little high for the area (maybe because of foliage season?), but the quality of sleep, good breakfast and location made it worthwhile.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad to hear that your stay was so great with us and that you enjoyed everything on the breakfast. I'm sorry to hear that the eggs were not up to par. We hope to see you again. Sincerely, Blaise General Manager

"Excellent choice in Bennington"

5
03/10/2017

I come to Bennington, VT fairly frequently as I have a daughter who attends Bennington College. I usually stay at the Hampton Inn near the school but decided to try somewhere new this trip. The BW turned out to be a very nice hotel and a much better value. Room was clean and recently renovated, staff was nice and breakfast quite good. Will definitely stay here on my next visit.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you enjoyed your stay and was close to see your daughter. We hope to see you again soon. Thank you for taking time for the review. Sincerely, Blaise General Manager

"alright; you get what you pay for; mostly...."

3
30/09/2017

good location; the breakfast was good...tv reception was terrible; and the internet was terrible /awful...so hard to get it to connect; and then when it would connect, it took forever to make things appear; and many times when we did connect ; it would die right in the middle of using it...the staff did not offer any help; no new room...really needed the internet that night; at least the bed and linens were comfortable...oh, and the bath tub plug did not work; for a family member who needs to soak due to pain, it was useless too...this was probably a motel with its "heyday" in the 1980s or so; it should be overhauled if you ask me

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm sorry you didn't see the Laminate Stand with the Wifi Support number. They are there to help our customers who have any issues. I have not heard of issues with our cable "comcast" with reception. I am surprised that you say our staff were no help, that is unusual to hear as we do get many compliments on our staff. I apologize for the issues you had and will be looked into. Sincerely, Blaise General Manager

"Great Stay ... older facility but VERY nice and the staff is exceptional."

5
30/09/2017

The staff went way above and beyond to make our stay a very positive experience. This older facility is in better condition than some new motels I have stayed in recently. Very good value for the cost.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We are glad that you enjoyed your stay with us. We hope you'll be able to come back and see changes that we are in process of doing. Sincerely, Blaise General Manager

"Mr Eisenhauer"

5
24/09/2017

hotel has been recently updated rooms are spacious and well kept. staff is extremely accommodating. Hotel is located in the middle of everything in bennington easy to get to and from everything. the staff was great with my kids and made it an awesome experience for them and myself.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're are glad to hear that you and your family had a great stay with us. We hope you'll be able to come again. Thank you for the review. Sincerely, Blaise General Manager

"Best Western Bennington"

4
14/09/2017

Old style motel with parking right outside your front door which I really like as a motorcyclist. Updated clean large rooms. Front desk provided rags to clean off motorcycle. Breakfast was adequate with the normal offerings of eggs bacon waffles etc.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you appreciated and enjoyed your stay with us. Thank you for taking the time for the review. Sincerely, Blaise General Manager

"Room not worth the Price"

2
05/09/2017

The room we stayed in was an old outdated room that smelled musty. After spending 15 minutes looking for the room because it was in a part of the hotel that wasn't part of the other rooms, the smell from the room hit me in the face as soon as I walked in. The room appeared to be clean but the pictures on the website are for the updated rooms. The bathroom was extremely small with the toilet, shower, and sink all stuck in a little room. The parking area could use more lighting and more cleaning. The breakfast area was very small and hard to get around but the strawberry waffles were great. Overall, this hotel was not worth almost $200 for one night. Our trip consisted of staying in 9 different hotels and this was the worst one by far especially for the price. A room of this caliber should not be priced over $100.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm very surprised as we had not had any comments regarding this issue, but do apologize you had any problems with your room. We will look into this. Thank you for the review. Sincerely, Blaise General Manager

"Nice place to stay, very clean & friendly"

4
03/09/2017

Check in was a breeze, friendly staff & informative. Lobby was nice and clean. The room was clean, bed comfy. We only stay 1 night because we were traveling. But, I would stay here again. Great location, near everything.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review, we appreciate it. We are glad that you had a good stay. Hopefully next time you will be able to stay longer. Sincerely, Blaise General Manager

"Average. Old facility that has been updated."

3
29/08/2017

I would rate this hotel as average.. The flower beds outside our room were full of chicken bones and cigarette buts. The tissue box in the bathroom was almost empty like most hotel rooms and we ran out in the morning while my wife was putting on her makeup.

Blaise J, General Manager at Best Western Bennington, responded to this review
We do apologize that you ran out of tissues and the grounds were not caught sooner to get those items taken care of in the flower beds. We will look into this. Thank you for taking the time for the review. Sincerely, Blaise General Manager

"Nice location"

4
28/08/2017

If you are visiting the town of Bennington, this hotel is great for you. Located close to Walmart, Price Chopper, a bowling alley and an ice cream stand. Also, Pizza hut and a short distance to all historical sites.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad that you had a good stay with us and we do appreciate your time to do the review. Sincerely, Blaise General Manager

"A Bit Tired in Certain Areas, But Overall a Good Stay"

4
27/08/2017

Clean as a whistle and the staff was fantastic. Great location and decent value for the money in this area. The bed was comfy. We were in a room with a back window facing a strip mall so we kept the windows shut. The room was a bit stale smelling - not terrible, but some ventilation would have helped. Breakfast was decent. We would stay there again. The staff really made the place feel special.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for the review and taking the time to do so. I'm glad that you enjoyed your stay and the staff was great. Sincerely, Blaise General Manager

"Newly remodeled"

4
25/08/2017

This is a 50s motor lodge recently taken over by Best Western and remodeled. The rooms are spacious and clean with new laminate and tile flooring. Tubs are all refurbished with granite panels. The amenities are spread out over a few buildings, so you have to go outside to get to breakfast, laundry and fitness center. The breakfast was decent. Lot of choices from hot eggs and meat to cereals and assorted breads and pastries. Fruits and nuts available for mixing with yogurts. Free Wifi is decent as well.

Blaise J, General Manager at Best Western Bennington, responded to this review
We're glad you had a good stay with us. Thank you for the review. We hope to see you again the next time you travel through the area. Sincerely, Blaise General Manager

"Nice place to stay"

5
24/08/2017

I stay at the Best Western in Bennington fairly often as it is close to the Vermont Veterans Home where my father resides. The hotel is basic, clean and reasonably priced. The staff members are pleasant and helpful. The breakfast has items even a gluten free person can eat.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We're glad to hear that you continue to have good stays with us. We have been adding new items to our breakfast. We try to have local as well as fresh baked items. Sincerely, Blaise General Manager

"Non smoking room was previsoulsy smoked in!"

3
14/08/2017

We booked a non-smoking room. We opened the door and instantly smelled stale cigarette smoke. The AC was not turned on and it was 81 degrees outside which made the smell seem intensified. Not real happy about that.

Blaise J, General Manager at Best Western Bennington, responded to this review
We do apologize especially as we are a non smoking facility. Thank you for bringing this to our attention, we will take the room out of order and rectify the situation. In the future, please do not hesitate to let us know in person if you ever have any issues. We would have rather have had the opportunity to take care of it immediately. Sincerely, Blaise General Manager

"A nice place in S VT"

5
13/08/2017

This was our second time at his location in 5 years and found it to be very handy to nearby restaurants and museums of VT and MA. We were offered a larger suite with a spa and the room was spacious. Unfortunately, we didn't have the time to use the spa, which looked very inviting.

Blaise J, General Manager at Best Western Bennington, responded to this review
We are glad that you chose to stay with us again and had another good stay. Even though you didn't get a chance to use the tub, I'm glad we had it available for you. Thank you for the review and taking the time to do so. Sincerely, Blaise J General Manager

"Overpriced for a motel that needs some updating"

3
08/08/2017

I had a corner suite with a whirlpool bath; very nice after being on a motorcycle all day. The room was large, clean, but spartan. It could use some more pictures or posters. The Wi-Fi was a very slow; there are probably parts of this spread out motel that could use Wi-Fi boosters. The bed was comfortable. The breakfast was okay but heavy on carbohydrates and fat. There could be more fresh fruit, plain yogurt, and healthy cereals at this price point.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad that you were able to enjoy the tub after your travels. We are sorry you missed out our yogurts both plain as well as flavored yogurts as well as our cereal options and fresh fruit selections. We are aware of the Internet issues and have finally been given a date for our upgrade that should be completed by months end. We are sorry for any inconvenience this has caused you. Sincerely, Blaise J General Manager

"Wedding trip to VT"

5
07/08/2017

Stayed over a Saturday night for nearby wedding of my Nephew. It appears that BW Bennington has been newly updated. Room was clean, and had all amenities. Coffee maker, iron, wifi, safe, air-heat, HD tv, parking outside door, very comfortable bed, was quiet, fridg, microwave. Price reasonable for a Sat nt. Staff pleasant and attentive.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad your stay was great and we hope all was well for your nephews wedding. Thank you for taking the time for the review. Sincerely, Blaise J General Manager

"Overpriced"

3
06/08/2017

This a vey clean, hence 3 stars older hotel, we did not have wifi and the breakfast was nothing special. It was quiet, we had an end unit and the location is good but the room was small and was updated but still a 50s style hotel. We paid a hefty price because of summer season and we booked later than we usually do. Still we stay at many Best Westrns and compared to the one in Sayre, PA this was not even close and we came from there!

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. Our Internet is being updated this week to solve issues that you experienced. Sincerely, Blaise J General Manager

"Okay, but the decor was a little dated"

3
31/07/2017

We stay in many Best Westerns. This one over all was okay. The room was not up to date on the décor. A bit on the older side and worn, but it was just... okay. Didn't use the breakfast service but did go by to grab some fruit. A little small, but it did look as if it did have all the basics.

Blaise J, General Manager at Best Western Bennington, responded to this review
We would like to thank you for staying with us and wanted you to know we are in the process of undergoing a full renovation of our guestrooms. We do hope you will be able to come back again in the future to check them out. Although we do have a small Breakfast room you missed out on the local fresh Apple Cider doughnuts and Hot Sausage gravy and Biscuits as well! Do hope to see you again!

"Would Repeat"

4
29/07/2017

Selected the BWB based on TA reviews. Pretty good stay. On walking into the room discovered it smelled very musty but got used to it pretty quickly. The lady at the front desk gave me the wifi code but it was absolutely useless to us. Had NO signal in our room (#123 at the far end of the property). Found a handy key though. Thought if funny that if we had a craving for a can of sardines in the middle of the night and the key from the can was missing, the nice folks here provided one for us! Would have given them 3 stars but the incredibly nice and helpful morning ladies at the front desk and in the breakfast room were just so wonderful that I had to give them another star. Recommended (unless wifi is critical to you)

Blaise J, General Manager at Best Western Bennington, responded to this review
The key actually is for the bathroom door when someone locks themselves out of the bathroom, which has happened in the past. As to the wifi, we finally have gotten the date and are in the process of updating the system and will be completed by months end. We are sorry for the issue with the wifi, but am glad that our staff made your day. Thank you for the review. Sincerely, Blaise J General Manager

"Nice quiet stay"

4
27/07/2017

The staff was very friendly and the room was nice and clean. We were able to check in early after a long drive. Our hotel room had a great view of the monument. Bathroom had a jetted tub. It was a nice, relaxing place to stay.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad that all was as it should be and your stay was good. Thank you for taking the time for the review. Sincerely, Blaise J General Manager

"Tournament"

5
25/07/2017

Was there for a basketball tournament with the team and families, it was a good experience the rooms were clean the pool was nice and it was easy to navigate around for shopping eating an overall great experience

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad that you had a good visit with us. Hope the tournament was as you wanted it to be. Thank you for the review. Sincerely, Bliase Johnson General Manager

"Spacious and quiet"

4
19/07/2017

This is a typical small-town motel, but better than most. The reception are is small, but the facility has a small business center, a fitness room, a conference room and a large outdoor pool. The staff is friendly and helpful. I was surprised by our room - it was more spacious than any room we've stayed in recently. We had two queen beds. But what we really appreciated were the two upholstered chairs in addition to an office chair for the desk. The beds were comfortable and the bathroom adequate. The room had a refrigerator, microwave and a safe. The furnishings were updated and attractive. Our particular room, on the first floor, had a sliding door to an outside patio. It was very quiet. I would definitely book this motel again.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for your review and taking the time to do so. I'm glad you had a great stay with us. The next time you come to our area, let us know so we can make sure you can get into that same building and room type. Sincerely, Blaise Johnson General Manager

"Wonderful stop over"

4
16/07/2017

The front lobby was very clean, the front desk check in was very smooth The lady was very cheerful, made you feel like you were really welcome and she was happy to see you! The pool was clean, easy access to pool towels, The room was very clean. Some rooms were getting worked on, so the hotel is updating!

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad your stay was great. Yes, we are indeed upgrading our rooms and is a work in progress. We hope you'll be able to come again soon and see those changes. Thank you for the review and taking the time. Sincerely, Blaise General Manager

"Getaway"

5
10/07/2017

last-minute getaway stayed here before. Great accommodations. Great breakfast. Well appointed rooms and quiet. Nice pool but we didn't get a chance to use it. King bed very comfortable. Plenty of tv channels too.

Blaise J, General Manager at Best Western Bennington, responded to this review
I always enjoy a last minute get-a-way. I'm glad you were able to come to Vermont and stay with us. Thank you for the review. Sincerely, Blaise Johnson General Manager

"Clean and comfortable"

5
10/07/2017

The room was spacious and very clean and comfortable. The staff had placed towels on our motorcycles before we awoke so that we could wipe down our motorcycles. We will definitely be staying at this Best Western again.

Blaise J, General Manager at Best Western Bennington, responded to this review
We do hope to see you again, thank you for the review and taking the time to do so. Sincerely, Blaise General Manager

"Conveniently located just off the highway"

3
09/07/2017

I had hoped this hotel was closer to Bennington center but for those looking for a stopover near the highway, it would be convenient. There's a pool. The breakfast buffet had the freshest bagels. Our room was on the 2nd floor and there was no elevator. It was in the back behind the gym so parking wasn't convenient either. There is a deck that run along these rooms so the slider in your room opens up to the deck which had chairs and tables. If you're traveling with a group, this could be a plus. I generally sleep with a window open if possible, so this wasn't an option. Oh, the rooms have adjoining doors; again a perk if traveling with a group. The only thumbs down was the room wasn't available when we arrived at 3pm. We were told they would call us when it's available. 90 minutes later there was still no call but the room was ready.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed your breakfast and do hope you come and stay with us again. We apologize for not having your room ready for 3:00 and want you to know that this isn't the norm. We hope you come and see us again the next time you travel through the area. Sincerely, Blaise Johnson General Manager

"First Time Visit"

5
07/07/2017

This was my first night stay on a driving tour of the Canadian Atlantic provinces and my first time ever in the state of Vermont. I had an upper floor room with a great view of the Bennington Battle Monument. The room was clean and had been remodeled. The only drawback was the small closet space. Big enough for clothes, but not quite deep enough to handle my travel bags without setting them sideways. Perhaps some additional hooks anchored to the wall (in the room) would be good to have. There is a Walmart and a nice pizza restaurant within walking distance. I had trouble finding the hotel at first, so I called and was directed in by a friendly staff member. Breakfast was great. Would definitely stay again.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad that overall your had a great stay with us. Thank you for the review. Sincerely, Blaise Johnson General Manager

"Lovely, quaint hotel"

5
06/07/2017

We used a handicapped room. It was neat as a pin. Everything was impressively clean. The walk in shower was wonderful. We found the beds to be extremely high, especially for a handicapped room. We had a lot of trouble getting WiFi. It had a lovely pool. There were a lot of choices at breakfast. The front desk person was very kind. Overall, it was a pleasant experience.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad you had a good stay with us and was it should be for our valued guests. Thank you for the review and taking the time to do so. Sincerely, Blaise Johnson General Manager

"Road trip quick last second pick:"

5
03/07/2017

I was on the road trip and was booking hotels as I go after quick reviews on the travel advisory app. Right away upon calling to reserve the room the staff was awesome! Friendly, helpful and even gave me a discounted rate! Upon a later arrival, she was even willing to keep the pool open and had no problem with me washing laundry later. There was a couple vending machines and a weight room with a treadmill, elliptical and a decent 3 station trainer (arms, legs etc). The room itself was outstanding! The beds and pillows were comfortable, and the room even had 2 chairs, a patio deck area with a metal table and 2 chairs. We went over the fourth weekend and even had a view of the fireworks from our deck area. I loved that the bathroom had separate switches for the light, fan and the heat lamp especially since we are all light sleepers. Breakfast included the usual donuts, bagels and toast, a couple cereal choices, a waffle maker. They also had eggs. sausage patties and bacon. All good with sides of red devil, peanut butter, nutella and jelly. Trying to be detailed here, so I hope this all helps. The hotel itself was located directly across an awesome ice cream place which also served delicious smelling food, and it was practically next door to a grocery store and a Wal-Mart. After a brief tour of the city, it was great. Small town, friendly. I will definitely stay at this hotel again if i ever pass through and i highly recommend it!!

Blaise J, General Manager at Best Western Bennington, responded to this review
It's always good to hear when our guests have good stays with us. We appreciate you taking the time for the survey. We do hope you'll be able to come to the area and stay with us again. Sincerely, Blaise Johnson General Manager

"Awesome place to stay"

5
28/06/2017

I would recommend everyone to stay there. Drier took a long time to dry cloths but it was ok.the employees are nice. Great location to everywhere. Great places across and behind the motel. Very clean place and very relaxing and quiet.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that you had a good stay with us and there were places close by to suit your needs. Sincerely, Blaise Johnson General Manager

"Best Western Bennington"

4
26/06/2017

Front desk staff very friendly, accommodated early check in and helped me with BW travel cards. Room and wifi were both good. Breakfast was excellent. Close to Price Chopper and Walmart. Have stayed here for the last 3 Solid Sound Music Feativals and would definitely return.

Blaise J, General Manager at Best Western Bennington, responded to this review
Always great to see that our guests continue to stay with us when in the area. Thank you for taking the time for the review. We hope to see you next time. Sincerely, Blaise Johnson General Manager

"The finer things in life"

4
25/06/2017

Right next to 24-hour grocery. Also Wal-Mart (not 24 hours) and close to McDonalds (yes 24 hours). No, not the finer things in life, but in a pinch, you have to appreciate the convenience. Very helpful and friendly staff, and close to Hemmings Motor News and other Bennington attractions. There are probably cheaper motels in town, but I suggest saving your $ by shopping at Wal-Mart instead.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad you enjoyed your stay and the area while in Vermont. Thank you for taking the time for the review. Sincerely, Blaise Johnson General Manager

"Keep Coming Back"

5
23/06/2017

I have stayed here 6 times over the past 3 1/2 years varying from 1-4 nights each visit. Rooms are always clean and comfortable. Linens in order. Internet works great. A/C is ice cold. Outdoor pool is well maintained. Staff are pleasant and helpful. Views are great. Shopping plaza next door. Great food across the street. Just a few blocks from monument. So location is great. Love the free breakfast, especially the waffles and local donuts. Never used the fitness center but have went into it and it seems nice. If you are all fancy pants and expect fine dining room service or chocolates on your pillow, this isn't the place. If you are a normal everyday family that wants a clean pleasant environment then it gives you every cent worth of room rate.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking time for your review. I'm glad that we are doing what we want to do for our customers. We appreciate that our repeat guests continue to stay with us. Look forward to your next stay. Sincerely, Blaise Johnson General Manager

"Breakfast not so good"

4
22/06/2017

The breakfast was pretty bad. The room was very clean and very comfortable. The motel is quiet and has good eating places with in walking distance. I must mention that there was a problem with some of the housekeeping staff. A bit sketchy and asking for tips....This has never happened to me before

Blaise J, General Manager at Best Western Bennington, responded to this review
I am sorry that you did not care for the breakfast. We are trying to add to accommodate as many different tastes as we can in our space. As far as the incident you described about the housekeepers asking for tips, that is not an acceptable practice at our hotel. I will be fully investigating. We do apologize and wanted you to know that we will rectify the situation. Thank you for bringing this to our attention. Sincerely, Blaise Johnson General Manager

"Disappointed travelers "

2
10/06/2017

Charged way too much for an old room. Air conditioner in the wall, bathroom door blocked the air flow. Expected better from Best Western. Bed was comfy. Room was clean, no ventilation in bathroom. Never again

Blaise J, General Manager at Best Western Bennington, responded to this review
I do apologize we did not exceed your expectations during your stay with us. We hope you will consider staying with us the next time your in Vermont to show that we do care. Sincerely, Blaise Johnson General Manager

"There were some problems"

2
04/06/2017

Over two months in advance I booked two rooms for last Sat night. Check in is 3 p.m. and we didn't get there until after 4 or 4:30. Our rooms were not ready and we had to wait. The receptionist was pleasant enough and we sat in the comfortable lobby and were patient. Then it turned out the ice machine did not work and we had to get ice from the restaurant. We were patient about that. I am handicapped enough that i requested and was promised a first floor room so that I would not have to climb stairs. I had even called to double check on this. Yet that is not what they had for me. Perhaps this could have been fixed but we did not have time to wait any longer because a commitment awaited. I will say that the bed was very comfortable and that the breakfast looked quite good but we ate just a muffin because we were having brunch later. This should have gone better. The motel looks nice enough and clean enough. The receptionist was pleasant. I wish I could give it a better rating.

Blaise J, General Manager at Best Western Bennington, responded to this review
I am sorry that all was not as you had wished it to be. Without your information, I can't research what happened with your reservations. When we speak personally with our guests regarding locations of their rooms, we do try our best to make that happen. Being graduation weekend, we had many guests that had requested late check outs. Unfortunately some were not done by 3:00pm. We hope that next time you are in Bennington Vt you will be able to stay with us again and let us show you we do care about our guests. Sincerely, Blaise Johnson General Manager

"Good place to stay"

4
29/05/2017

Small outdoor patio by grassy area was a nice feature. Decor is a bit dated but the Veda's comfortable, everything in the room worked and the staff was very helpful. Ask for a room at the back that faces away from the highway.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad that our staff were available and helpful during your stay and we had the accommodations that you requested. Thank you for the review. Sincerely, Blaise Johnson General Manager

"Good option in a lovely town"

5
24/05/2017

First time we stayed in Bennington but will certainly stay again. Two-storey motel with plenty of parking and a mall with a pizzeria, Walmart and grocery store just behind. Thanks to Maria (front desk) for a very pleasant check in. She made dinner suggestions and printed out maps as well. Rooms were comfortable with usual amenities (microwave, coffee maker and fridge). Vending machines near work out area although more options and better prices at mall.

Blaise J, General Manager at Best Western Bennington, responded to this review
Thank you for taking the time for the review. We do hope you'll be able to come to Bennington again and stay with us. We always enjoy seeing our repeat guests. I'm glad that everything was good with your stay. Sincerely, Blaise Johnson General Manager

"Friendlyness"

5
23/05/2017

Staff are super friendly and helpful. Not overly, just right! And the room was just perfect for tired "senior" travelers. This motel is located close to NY expressway and very easy to get to. Will stay again next year.

Blaise J, General Manager at Best Western Bennington, responded to this review
I'm glad we were easy to get to for you. Thank you for the nice comments about our staff. It's always nice to hear how friendly and helpful we are. Thank you for the review. Sincerely, Blaise Johnson General Manager

"Thanks for the Memories"

5
19/05/2017

Over the past 4 years, my family and I have been staying here while visiting our son who was a student at Southern Vermont College. It is the only place we stayed. The staff are wonderful. I would especially like to thank Jackie and Nicole for taking care of us. They were very accommodating with all our craziness!!! When a group of us would be up, and it was easier to order some pizzas for dinner, we were always welcome to gather in the breakfast area to eat together. Your kindness and generosity made our visits so much easier. We cant thank you enough.

Blaise J, General Manager at Best Western Bennington, responded to this review
It was always a pleasure to see you and your family. I'm glad that we helped in any way to make your stays enjoyable and created great memories. Thank you for the review. Sincerely, Blaise Johnson General Manager

"Good Night Sleep"

5
28/04/2017

Thanks Best Western for another great sleep, as the clock gets close to 7 pm we start looking for a Best Western, this is where we get, great everything. Thanks for being everywhere. and never far away. Close to the highway.

BWVTMgmt, General Manager at Best Western Bennington, responded to this review
I'm glad your stay was enjoyable and you were able to stay with us during your trip. Thank you for the review and taking the time. Sincerely, Blaise Johnson General Manager

"It was ok but..."

3
26/04/2017

Wi-Fi internet service did not work at all in the room; it was hit or miss in the lobby. The mattress sloped in that it was higher at the foot of the bed than at the head, and was uncomfortable to sleep in. It was ok for the price but I probably would stay someplace else if my stay was longer than one night.

BWVTMgmt, General Manager at Best Western Bennington, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Blaise Johnson General Manager

"Large clean room and bath handicap friendly"

5
23/04/2017

Great accommodations for handicapped guests. Rooms were large and friendly to move around with a cane or wheelchair. Breakfast was awesome! Fresh fruit, granola, yogurt, waffles, eggs and sausage, toast and danish, coffee and juice. What more could you want? Staff was very friendly and helpful to ensure a safe and comfortable visit.

BWVTMgmt, General Manager at Best Western Bennington, responded to this review
We appreciate you taking the time for your review. I'm glad that all was as it should be for your stay. I'm glad it was good. We hope you'll be able to stay again with us next time you are in the area. Sincerely, Blaise Johnson General Manager

"Bad service and expriance"

2
09/04/2017

We made our reservation a month in advance, and requested a handicaped accessable room. At arrival they did not give us one and told us they were totally booked. There were less than 6 cars in the driveway. The internet service was weak, and we could not use our computers. We complained, and were simply asked if we wanted to make reservation for our next vist, as we stay in Bennington once a month in the summer.

BWVTMgmt, General Manager at Best Western Bennington, responded to this review
I am very sorry that our handicap rooms had been booked for your stay as we were very busy this past weekend. We tried to accommodate you the best we could with the downstairs room. We have reported the issues with the wifi. Sincerely, Blaise Johnson General Manager

"Great value"

5
06/04/2017

We stay at this hotel frequently for one night as a Friday night stopover on ski trips. The staff is always helpful and the rooms are very good basic and comfortable places to spend the night. Great value for the price

BWVTMgmt, General Manager at Best Western Bennington, responded to this review
Thank you for staying with us and sharing your experience. We look forward to seeing you again in the near future. Sincerely, Blaise Johnson

"nice find"

4
04/04/2017

had to stop in Bennington due to snow storm. This was a very nice hotel with a large inviting room, an easy chair (which I appreciated) in clean surroundings. People were real nice to deal with. enjoyed the stay and would recommend

BWVTMgmt, General Manager at BEST WESTERN Bennington, responded to this review
I hope the rest of your trip was good after the storm. I'm glad that you enjoyed your stay and appreciate you taking the time for the review. Sincerely, Blaise Johnson General Manager

"Fit the bill!"

4
21/03/2017

We needed a room for an overnight for 3 adults near the hospital. This BW is less than 10 minutes away. The room was large, clean and well lit. The beds and pillows were very comfy. Breakfast was very good considering it came with the price of the room - there were make your own waffles, eggs, bacon sausage, cereal, assorted toaster items. I've been to much pricer (and more upscale) places in the area and the continental breakfast was just barely there. BW's was substantial. For the price and what we needed, it could not be beat!

BWVTMgmt, General Manager at BEST WESTERN Bennington, responded to this review
Dear Nancy: Thank you so much for your kind words! We appreciate you taking the time to let us know what you liked about our property as well as what we could improve on. We hope you do come and stay with us again when you are in the area. Sincerely, Blaise Johnson General Manager

"Awesome"

5
13/02/2017

Great little spot!!! Room we had had a couch which made relaxing after a long trip very comfortable. There was a Walmart within walking distance, and great views of the foothills. Coffee hit the spot also!!!

BWVTMgmt, General Manager at BEST WESTERN Bennington, responded to this review
We are so glad you enjoyed your room and the amenities. We strive to make our guests feel comfortable and at home. We are so happy to hear that you were able to relax after traveling, we know how tiring that can be and how important it is to get a good nights rest. Thank you for staying with us and we look forward to seeing you again! Sincerely, Blaise General Manager

"Nice Motel"

5
18/11/2016

I traveled to Vermont last weekend with a group of 6. We had a wonderful stay at this motel. The rate was excellent...it was close to rt. 7 and 7a...the breakfast was just what we needed and the staff was friendly. The rooms were good size. We had 3 rooms all with adjoining doors. Great for a ladies weekend! Our rooms were clean and the beds were comfortable.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad we were able to accommodate you with our adjoining rooms for your stay. Always makes it pleasant with friends and family. Thank you for taking the time for the review.

"Needs a Refresh"

3
18/11/2016

When we made our reservations last winter, this was a Best Western Plus; since then, it has been downgraded to just Best Western, and we could certainly understand why. The rooms need a refresh of all fabrics – bed coverings, curtains, upholstery, and carpet. With age, fabrics take on odors, and it's just time to change these. Otherwise, the room appeared to be as clean as housekeeping could make it. The room was comfortable with king bed, sofa, desk, TV, and luggage rack. The bathroom was clean too. Breakfast was in a small space for the number of guests, but everyone considerately moved through the room trying not to keep others from their desired options. I must remark that the Best Westerns had the best waffles of any chain hotel on our trip. Hot and cold items were available as well as coffee and juice. We found enough nourishment to start the day. The front desk staff were friendly and helpful. The ice machine was broken, but no one ever seemed put out when guests requested ice. They had to fill the guest bucket from the kitchen which added work for them. The Best Western in Bennington was ok for a one-night stay on the road. For the price we paid relative to the area, the value was fine. I was very happy that my request was honored for a room with no room above it.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm sorry you felt our furnishings were not up to what you wanted or expected. As to the name, we chose to drop the Plus from our name. I'm glad everything else was as it should be for your stay.

"Southern Vermont"

4
10/11/2016

Very good facilities, including laundry. Breakfast was good, too. The room was rather basic, but clean and comfortable. Quite convenient for visiting the local attractions, such as the Museum and the Battle Monument.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad all was as it should be and you had a good stay with us. Thank you for taking time for the review.

"A huge surprise"

5
07/11/2016

We didn't have a big expectations for this hotel both when booking it and first driving up but it is a very good hotel. The room was nice and clean as were reception and the breakfast area. We thought there would be a good deal of noise due to the Price Chopper behind it but that was ok. Breakfast in the morning was awesome. We could not have asked for anything more.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad all was as it should be and that you had a good stay. Thank you for taking time for the review.

"Very disappointing "

2
03/11/2016

While customer service was fine, our room reeked of smoke, and I used to smoke and am not sensitive, but this was gross! Further the room was dated and the bathroom was grotty. I realize it is not a five star hotel, but in this day and age one would at least expect a non-smoking room to not smell like an ash tray. Unfortunately, we arrived late and before I realized the state of the room it was too late to make changes.. would not recommend.. at least not the room we stayed in

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I am sorry your room was not as it should have been. Please remember, no matter how late, Best Western's will have someone at the front desk for any questions or concerns in order to have the opportunity to correct.

"It's an Alright Place "

4
25/10/2016

We stayed for one night at this hotel. The front desk staff was polite and attentive. The room was clean and quiet with a well working AC. They provide a breakfast buffet in the morning with a waffle maker. Can't go wrong with a waffle maker! All in all, not a bad place to stay.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad overall your stay was pleasant.

"Noisy Night"

3
25/10/2016

There aren't very many motels to choose from in Bennington Vermont. This particular property is very old and in dire need of updating. It reminds me of the old motor lodge style motel back in the day. The mattresses squeaked and were worn out and not conducive to a good nights rest. Furthermore, when the toilets were flushed it sounded like an explosion going off in the bathroom. During the night the guests on the second floor probably flushed five times, waking me each time. And then there was the traffic noise. Our room was less than 50 feet from the main roadway in front. Even with the air-conditioning or heater running and a table top fan, we could still hear the traffic. The breakfast area is extremely tiny; so tiny in fact that we did not bother to use that service. Again it looks like this breakfast area was an afterthought and not part of the original plan.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
We do have our conference room for seating when our guest's come in and it is busy. I'm sorry you didn't see the sign or ask as the front desk. I'm sorry your stay was not as it should have been. Thank you for taking the time for the review.

"More of a Motel than a Hotel . . . and please get rid of the bedspreads!"

3
23/10/2016

We often stay at Best Westerns in other cities. This was set up more as a Motel with separate outside entrances to each room. One needed to walk outdoors (mostly under covered porches) to get to breakfast. Nicole at the desk was very helpful and efficient. We had a view from the porch over the buildings of the monument in bennington. The room appeared to be clean, unfortunately this motel still uses bedspreads as opposed to the layered sheets with a strip of decorative fabric. I am always a little nervous about bedspreads, because I am concerned that they may not be washed after each guest. Unfortunately my fears were realized when I pulled back the spread and found some type of crusty residue on the underside of the bed spread. Nicole was right on it, she had to leave the desk and go to the laundry but she came to our room quickly with a clean bedspread.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Yes, we are a Motor Inn. I'm sorry was not as expected. I'm glad overall your stay was pleasant.

"Exceptional customer service"

5
21/10/2016

I did not actually stay at the Best Western but wanted to provide a favorable comment for the way they handled a reservation I failed to cancel. I noticed that there was a charge to my credit card and found that I had failed to cancel a reservation. I called the hotel about one hour after the time to cancel and ask if they could provide any relief on the one night charge for not showing for a guaranteed reservation. The next day I received a call that they were only going to charge me a late cancellation fee much less than one night's stay. They legally did not have to do this and I appreciate that they cared enough about a customer to minimize the penalty for not canceling a reservation. Thanks Best Western of Bennington

BWVTMgmt, General Manager at BEST WESTERN Bennington, responded to this review
Hi, We want our customers to know that we care and appreciate their business and know that sometimes things happen, or in this case forget to happen. Thank you for the comment and we look forward to seeing you sometime in the future. Sincerely, Blaise Johnson General Manager

"Great stay!"

5
20/10/2016

We stayed at this best western during a family trip from New York to Boston. We are a 4 people party, we stayed in a room with 2 quinn beds. The room was spacious, the beds were big enough for 2 people and comfortable. The staff was very nice and helpful, the breakfast was good. We enjoyed our stay and recommend this place to others.

"average"

3
15/10/2016

This was a nice hotel but the breakfast area was crowded. Yes they have another room to sit and eat which was helpful. If you are looking for creamer for your coffee it's under the counter.by the waffle machine. All and all the hotel is nice. It's not a pet friendly hotel.

"Adequate "

3
13/10/2016

As a one stop sleep over, this was fine. Receptionist booked me in although we early. Grab n go breakfast was not available although had specifically asked for. Walmart and some other type shops directly behind n a couple of fast food stops walkable but car needed to access main restaurants. Bit tired in places but clean n tidy.

"Sticker shock here"

3
08/10/2016

The receptionist was very nice and I realize she was just the messenger...because this was "leaf" season in Vermont they hiked the room rate to $250.00/night for an old hotel, old, tired room with a jacuzzi that did not work. Normally I would not pay those prices for mediocre accommodations but we were tired and hungry. I was certainly put off by gigging the tourists....

"NEED UPDATING"

3
28/09/2016

We have stayed at the Best Western a few times, but its been about 3 years since our last visit. The décor and facilities are definitely getting old. We stayed in the upstairs rooms this visit and it just wasn't up to standard. The room had that old musty smell and the Recliner looked like it belonged on a front porch of a broken down back woods homestead. Breakfast was good and the room was clean, I just don't think its worth the money when there are other alternatives in Bennington.

"Too far from shopping and restaurants"

2
28/09/2016

The motel desperately needs updating...an old style motor lodge type motel set right on the road next to Wal-mart...not really very Vermonty. We had wanted to stay closer to Main Street, but this was the closest hotel. The front desk staff was nice, but overall it was rather dumpy...wouldn't stay here again.

"Hotel"

5
26/09/2016

This motel is within walking distance to many restaurants. The room that I slept in, had a king-size bed. Breakfast is served in the lobby, and there is also a gift shop in the lobby. I also sat on the porch.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking time for the review. I'm glad you had a good stay with us and the all was as expected.

"Worst Breakfast EVER!!"

2
12/09/2016

Very little good food. But, if you like sweets for breakfast, I guess it's acceptable. The air conditioner had to be on all night duet humidity and was very loud. It never powered down. The room was clean but don't expect much else.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I am sorry you did not care for our breakfast. I'm surprised you said too many sweets. Our breakfast consists of eggs, sausage, waffles, breads, pastries, bagels, oatmeal, cereals including a gluten free. Greek and Dannon yogurt with granola, cranberries, raisins and sliced almonds for toppings as well as Soy milk. As to the a/c, there is the power saver function which would shut down the unit when your room reaches the temperature set or you may choose to leave it on constant mode. I'm sorry your stay was not as you would have liked, I'm glad the room was as it should be minus the a/c problem. Thank you for taking the time for the review.

"This property gets it right"

5
09/09/2016

Sometimes hotels just get it right and this property does. The check in was easy and pleasant, and the room was clean and well appointed. I was upgraded to a suite and, upon finding the room, noticed the room next door had 4 lively teenagers in it. I returned the front office and asked for another room, a request that was promptly granted. Much appreciated! Breakfast had a nice selection. I booked the property primarily because the pool was still open. Water was fairly warm and there were ample chairs and tables for sitting and reading. Checkout went well. No complaints!

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad that all worked out for your stay with us. Thank you for taking the time for the review.

"Best Western Bennington, Bennington, VERMONT"

4
06/09/2016

Room was good, bed comfortable, everything worked as it should. Breakfast area was clean, food choices varied and quality was excellent. Pool area well-kept, water clean and nice temperature. Staff were courteous and professional, Maids saw us leave for breakfast and leaped into action - our room was done by the time we returned within the hour. I acknowledge and agree that this page of my survey will be provided to TripAdvisor and may be published on a TripAdvisor website. I consent that as a part of this process, my name and email address will be shared with TripAdvisor for purposes of associating my review with an individual TripAdvisor account. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay with us and that all was as we like it and should be. Thank you for taking the time for the review.

"Taking my daughter to college"

5
31/08/2016

This is a clean nice hotel. The people are very friendly and helpful. We staied a week and did not have any issues. I gave a 5 do to the people mainly. Again the rooms are clean i would stay here again

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad your stay was good and all was as it should be. Thank you for taking time for the review.

"Excellent for the price"

4
17/08/2016

We enjoyed our stay at the Best Western in Bennington. The room was comfortable and parking near it was easy to find. The room was spacious enough for our family of four. We especially liked the pool which was decent sized and easily accessible. It was thoroughly enjoyed after a long day of driving. We also liked the location of the motel in that there was an ice cream stand and Dunkin Donuts right across the street. We stayed for just one evening on our way to Maine but we enjoyed our stay in Vermont at the Best Western Bennington.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad to hear you had a good stay with us. When next you come through, please let us know that you liked the 2 story section as those are the rooms that you were in.

"Clean and quiet, but a bit pricey"

4
10/08/2016

We needed a place to stay for a night en route from New Hampshire to home in Maryland. We were there only briefly, arriving at 9 pm and leaving the next morning by 8 am. The room was surprisingly large. We had two queen beds and a couch, enough space for our family of four. The extra sink outside of the toilet/shower area was a nice touch, allowing one family member to brush his/her teeth while another showered. The breakfast was fine, with yogurt, eggs, toast, danish and the like. We didn't use the pool or the exercise room but they looked clean and fine. My only negative: the room was a bit pricey for a Best Western..we usually spend less than $130 a night.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad overall that your stay was pleasant. Thank you for taking the time for the review.

"Very nice hotel, don't expect to use your mobile phone"

4
09/08/2016

Very nice hotel, room and property was kept very clean. Very nice solar heated pool. My only complaints were that the Breakfast was not quite up to the usual fare that I have had at other Best Western hotels, and the Mobile Phone service was quite inadequate.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad overall your stay was pleasant. I'm sorry you didn't care for the breakfast. Unfortunately, we can not please everyone without being a full service pay restaurant. As to the cellular service, that is out of our control. I know it can be frustrating when your service doesn't work properly. Thank you for taking the time for the review.

"Excellent Stay"

5
08/08/2016

The Staff was pleasant and helpful. The room was great and everything was in perfect working order. Should we return to the area we would definitely stay again. WE will recommend the hotel to anyone travelling in the area.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad all was as it should be for our guests. I'm glad you had a good stay with us.

"An enjoyable stopover"

5
04/08/2016

Spent one night here and will stay here again if in the area. Accommodations were nice, staff was nice, Breakfast and seating were a disappointment. However, their recommendation for supper was great.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I am glad that overall you had a good stay. Thank you for taking the time for the review.

"Good stay"

3
03/08/2016

Staff very friendly and complimentary breakfast selections very good. Room spacious with frig, desk and recliner. Room clean and comfortable but time for pillow refresh - flat and firm Close to covered bridges and short ride to downtown. Older hotel but well kept.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review.

"Enjoy the view"

4
03/08/2016

Best Western Bennington is a nice hotel and I enjoyed having a nice view of the monument that is just outside of town. The rooms are clean, the bed is comfortable and the breakfast is tasty. The front desk staff was ok, very business-like, no frill.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for the review. I'm glad overall your stay was pleasant.

"Clean & quiet"

4
02/08/2016

We got a good night's sleep in a comfy bed. Large room, and no complaints about the cleanliness. We enjoyed a dip in the outdoor pool. Standard breakfast, well stocked with good coffee. Would stay again.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay. Thank you for taking the time for the review.

"Good place to stay"

4
02/08/2016

This is an older motel but the room was remodeled and clean. Had a frig and microwave and comfortable beds. The women at the desk was very helpful trying to find directions to a restaurant I was looking for. Enjoyed staying in a park at the door motel instead of a hotel for a change.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad your stay was pleasant. Thank you for taking the time for the review.

"Suite Leaves Plenty to be Desired"

3
31/07/2016

The hotel is selling this room as a suite. They are charging top dollar for a room with a small Jacuzzi tub and a shower that is no bigger than ones in RVs. The toilet was basically in a closet. Other than having additional space in the room, there were no special amenities in order to warrant the charge or calling it a suite.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm sorry it was not up to par with what you wanted.

"Best Western, Bennington"

3
29/07/2016

I'm partial to Best Western for its value, but the Bennington BW disappointed on aesthetics. Rooms were clean, bed was comfortable, but it looked like a mom-and-pop motel -- maybe a Travelodge -- that had snuck into the chain without meeting the usual criteria. Rooms were painted overly bright colors, breakfast room was half the size of usual. No interior halls. Everything else was up to snuff. Nothing really bad, but for the same # stars, I'd try another chain up there.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. Most booking sites do have pictures of our property which would have shown that we are a "motel" style, outside entrances. We do have 1 building that is classified as inside entrance. I'm sorry it was not up to par for your stay.

"Fantastic place to stay.."

5
26/07/2016

Give this place a rate of 10 plus it was a beautiful place with a king size bed, a pool to swim in and a great tv... we had great customer service by all of the staff there... Very helpful.. I would stay there again.. A market price chopper around the corner and walmart also to shop at lower taxed charged Lower gas price to fill up on.. Great food in the morning a full breakfast ... U name it we had it there...

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad that your stay was great with us and you enjoyed yourselves. Thank you for taking the time for the review.

"Suprised"

4
25/07/2016

This place could use for more smiles, but It's a wonderful spot and was pleasantly surprised at the size of our room for the price paid. We were expecting a room with 2 queen beds the typical hotel room and this place had extra floor space and included a pullout loveseat with coffee table. It was double the size of a normal room.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay. The section you were in, those room all have that size and couches. Next time you come to Bennington, do ask for the 2 story section by the pool. We will try and get you there. Thank you for taking the time for the review.

"Comfortable"

5
18/07/2016

We have stayed at this hotel many times both with and without the Harley and enjoyed every one. Good breakfast and comfortable beds. I believe they remodelled in the last year or two and improved all the rooms. Great deal for the money.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that you had another good stay with us and that we continue to do what should be done for your continued stays with us.

"Nice hotel!"

4
15/07/2016

We stayed for one night. The bed was comfortable, the staff very friendly & the rooms were very clean. Breakfast was free. It was very good & there was a nice selection to choose from We're staying there again on our way back home. Would definitely recommend!

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good experience with us and are returning to stay on your way back. I'm glad that your stay was as it should be. Thank you for taking time for the review.

"Clean, comfortable and large rooms!"

5
11/07/2016

I stayed with my family for one night. I had read the reviews and they were spot on. The rooms were very clean, beds are comfortable, large rooms! The location is in walking distance to a pizza place, ice cream shop and can walk over to Walmart. The views are beautiful surrounding the hotel with giant mountains. The front desk is very friendly and accommodating. The breakfast was very tasty and constantly being replenished. There was just one problem, the wifi was terrible. Despite that I would definitely stay there again.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay. I'm sorry the internet was not performing as it should have been. Thank you for taking the time for the review.

"Best Western Plus for a reason!"

4
09/07/2016

Stayed here two nights with 4 other couples on a motorcycle trip. Very clean, very friendly and helpful staff, and all the amenities you need. Fridge, microwave, safe and coffeemaker in room. Beds and pillows comfortable. Nice breakfast in the mornings. Quite a walk to downtown and Old Bennington but do-able. It rained while we were here but we dodged the rained and visited Hemmings Motor News auto display--free and well worth the visit. Bennington Monument very nice.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad all was as should be when you were here. I'm glad you were able to get out some between the rain. Thank you for taking the time for the review.

"Loved it!"

5
04/07/2016

The room was clean and spacious! The grounds were quiet. The staff was friendly. My pre-teen boys loved the breakfast. I was happy to find soy milk in the refrigerator for my cereal and coffee. The staff was great at recommending places to see. The gift shop was cute and the Maple syrup was more affordable there than in other places.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I am glad you had a good stay with us.

"Nice quiet stay"

4
27/06/2016

The room was clean and well appointed. (Mini fridge and microwave) the grounds are pretty and quiet. There are picnic tables under shade trees. There is a dairy bar right across the street that serves ice cream and burgers. Also, a Walmart within a short walk. It's a bit pricey but there's not too many hotels around so that's to be expected. I had a nice stay.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad your stay was good while you were in Vermont. Thank you for the review.

"Nice Hotel"

4
23/06/2016

this hotel is very well located for shopping and restaurants. It is a bit close to the road so there is some noise. The cleaning staff is good a bit pushy when trying to get in they do not give time they sit and wait or just knock on the door a few times. Most of the staff is very pleasant. there is one lady that is not very friendly and hardly smiles. the beds are very very comfortable. some of the rooms I have stayed in have a musty wet smell to them I have actually gone and bought spray to help the smell. Over all it is fairly good.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I do apologize regarding the housekeeping staff. I'm glad overall you had a good stay. Thank you for taking the time for the review.

"Good value"

4
19/06/2016

King bed was comfortable, great checkout staff. Coffee at Breakfast could have been stronger, my only concern. No issues, great location and AAA discount. Quiet, clean and large parking lot. My second stay at this hotel.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that your last stay was good that you stayed with us again.

"Lovely Hotel in Bennington"

5
17/06/2016

The hotel grounds were lovely, The landscaping was beautiful and there was an attractive pool area. There were also a couple of inviting picnic tables. Our room was on the small side, but beautifully decorated and furnished with all the essentials. Breakfast was fine. The price was higher than I usually like to pay for a night's lodging, but everything was so nice that I will definitely stay there again if I am in the area.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay with us. Thank you for taking the time for the review.

"First time user"

5
13/06/2016

Had a very comfortable stay at this facility. The rooms are nicely set back from the road, are very roomy and nicely decorated. Comfortable all around. Hope to get back to Vermont again and will try to stay at this location one again.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad you had a good stay with us while in Bennington.Thank you for taking the time for the reveiw

"Comfortable place "

5
12/06/2016

The staff is very kind & friendly. They had me sign up for the Rewards program. The rooms are always clean and comfortable. The free breakfast offers a nice variety. I enjoy staying here. It is a quiet neighborhood. The check in & out process is very quick & efficient.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I'm glad all was as should be and your stay was good. Thank you for taking the time for the review.

"Excellent hotel in Bennington"

5
10/06/2016

I always return to BW for my annual business trip It is very conveniently located to college and downtown and shopping The rooms are very comfortable and I love the outside porch for summer evening reading I also enjoy the in-room refrigerator, good wifi, variety of food for breakfast, and fitness room Excellent value

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that we continue what we should be doing for your continued business with us.

"Bennington Vermont pleasure"

5
31/05/2016

Best Western Bennington Vermont is a great place to stay while shopping, dining and sightseeing in the area. Nicely done property with very clean rooms and comfortable beds. Have stayed here about a half dozen times and always satisfied.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that we continue to do what we should be doing for your continued business with us. always a pleasure to see our repeat guests.

"Great place to stay!"

5
31/05/2016

We always stay here when we're in Vermont. Never a bad visit. I just wish they'd give you the full-size pillow again, don't like those little things. Don't mind doing these reviews, but not crazy when you tell me I have to have a minimum of characters.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad that your stay has continued to be pleasant for your repeat stays with us.

"Why stay any where else?"

5
26/05/2016

The finest, cleanest and friendliest stay. Location is great and easy to reach. Rooms are clean and well furnished. We will gladly book with Best Western in the near future. Parking lot is also clean and well taken care of.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Always a pleasure to see our repeat customers. I'm glad you continue to have good stays with us. Thank you for taking the time for the review.

"Not Impressed"

1
20/05/2016

This hotel is not what I expected for a Best Western Plus. We were traveling with our infant. Our room was musty and smelled like smoke/cow manure. The guest next to us had his door and window open because his room smelled too. We requested to be moved and were told it was a smoking room previously, so they'd find us a room that had never been a smoking room. The next room still had an odor, but not quite as bad. It was in the evening when we had arrived and with the baby, we needed to settle in. The bed was generally uncomfortable. The pillows were small and the linens were not soft. Breakfast left a lot to be desired. The staff was mostly friendly. In the morning we called our booking website because we had 2 more nights on our reservation and I was worried about the odor and smoking rooms with my baby. Fortunately, our booking website was able to speak to the hotel and we had the option to cancel our reservation. When we did, the woman at the front desk wasn't very friendly and seemed upset we wanted to cancel and didn't want to find another room. She also gave us a bit of a hard time that we didn't try to get another room the evening before. Regardless, we only had to pay for the first night and our remaining reservation was cancelled. I would avoid this hotel if you can. It's old and needs updating. The rooms are pretty gross. Definitely not worth what they expect you to pay to stay there.

"Hotel cancelled our reservation for graduation weekend"

1
18/05/2016

The hotel cancelled a reservation for 4 rooms made 11 months ago & confirmed 3 weeks ago for this Saturday...today. Graduation weekend and availability in the area is extremely limited. Plan ahead, but plan to stay somewhere else, even with CONFIRMED reservations.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
I have looked in our system regarding 4 rooms being cancelled. I do not find a group of 4 rooms being cancelled per your survey. We do not just cancel reservations to cancel them. A valid credit card authorization will hold all reservations until 7am the next morning.

"A good choice for a special occasion."

4
17/05/2016

We chose this place based on TripAdvisor reviews and we were not disappointed. The room was quiet and comfortable, the staff friendly, the breakfast was good- and went until 10am which is nice when you're on vacation and want to sleep in once in a while. We would stay here again if in the area.

BWVTMgmt, Front Office Manager at BEST WESTERN Bennington, responded to this review
Thank you for taking the time for the review. I'm glad you had a good stay.

"Much better than expected!"

5
01/05/2016

This was my second visit to Bennington and the lodging options are limited. Last time we stayed we at the Knotty Pine (see review) and we wanted to try something else this time. The rooms were very nice, clean, modern and had a good layout. The rooms size was average. The bed was comfortable with good linens. While the rooms doors are outside, the rooms were pretty quiet.. The breakfast area was clean and the food was better than expected. They even had some healthy options for breakfast. The staff in the breakfast area really hustled and kept the area quite nice. They even have a small work-out room which I used. While nothing special, it med the need. The location is also right across the street from an ice cream place which we did not try, but it had quite a crowd. The only negatives were the bath towels which were quite thin and rough and the front desk person spent quite a bit of time standing right outside the front door smoking away. While not a five star hotel, the accommodations were similar to the more expensive chains and I will definitely stay there again.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I am glad that you had a good stay with us and hope to see you again the next time you visit Bennington, VT.

"Super Friendly staff"

4
27/04/2016

This is a super hotel for the price. Great staff, friendly and gracious owners. I wanted to look at other rooms for an upcoming family reunion, and the owners gave me keys to all the different rooms to check out on my own. The rooms are very big and it's super to have a fridge and microwave in every room.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad all was as it should be. Thank you for the review.

"A very comfortable hotel"

5
25/04/2016

Good place to stay. Bed was very comfortable. We booked the room with king bed and a recliner and both were great for sleeping. Quiet location in the back section. Nearby shopping, fuel, and attractions. Breakfast was very good.

"Two Star"

3
24/04/2016

Not worth the $100. per night, but nice room. The only negative was the easy chair in the room. It was gross. The staff was fine, the location is ok if you do not mind a wal-mart out back. But it was quite and seemed to be a safe location.

"Best Location"

5
22/04/2016

Next to any stores and not far from the downtown area. There is a large grocery store behind the hotel as well as a small Wallmart. Price Choppers is a great place to buy your Vermont maple syrup. It is one of the best hotels in the area. The staff is very friendly. There is an ice cream shop across the street.

"good value"

5
08/04/2016

A good value in a good location. The motel is close to Bennington College which was the destination for my trip to Vermont.The motel seems to be fairly new and in good neat condition. The breakfast was not fancy but perfectly good with a reasonable variety of choices.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad your stay was as it should be.

"Clean Motor Inn"

4
28/03/2016

We have stayed here on many occasions, Have never had any problems, Very Clean location and the rooms are very clean. The internet is good as I have had to work on occasions here, No problems with access to the internet. Good location with a few restraints and stores with a short location to the property, The breakfast is your usual continental breakfast, however everything was fresh and hot.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Always nice to hear from our guests who have stayed with us before. I'm glad your stay was just as good. Thank you for taking the time for the review.

"Overnight stay"

5
09/03/2016

This was on e of the ten best hotel rooms we've stayed in. Clean, beautifully decorated, a superb mattress. The tub was a hydro-therapy tub (bubbles!!) There was a microwave, coffee maker, fridge, free WiFi, free breakfast the next morning. The free breakfast had a great variety of choices from fresh fruit to sausage and eggs, waffles, yogurt, tea and coffee. I'm sure there were many other amenities but these were the ones we used.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad that you had a good stay with us.

"My "go to" place"

5
09/03/2016

I visit my family several times a year in Bennington. My mother is in a nursing home there. This property is convenient to Albany International and The Vermont Veteran's Home and has all the amenities I need. It's nice that the staff remembers me and always makes me feel welcomed.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad that we continue to do what we should be doing for your continued business with us. Thank you for taking the time for the survey.

"Very clean, comfortable and affordable. Great value"

4
12/02/2016

Friendly staff, easy parking, great location, and clean, comfortable rooms. Great value. Bennington is a friendly, cute town with great shops, rich history and great colleges. I travel there for business but enjoy the town during my down time.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad you had a pleasant stay with us.

"Consistently good stay at a great value"

4
25/01/2016

We've stayed at this BWP many times before though not for a long stretch. This was the best stay here that we remember. The staff is very professional and friendly. The room is clean and quiet. Access is easy from VT-7 which is a gateway highway to many Southern and Central VT ski mountains. Perhaps it was the very lousy ski conditions to date, the amount we paid for our room, considering you are right in Bennington with very good access to skiing was a great value. You would easily pay more in Brattleboro or Rutland, the other two main "cities" in Central/Southern VT. Breakfast was good with all the usual fair. Nice that they keep reg/decaf coffee hot and ready at all times in an accessible commercial coffee machine (versus insulated carafes that most hotel clerks let run dry or cold outside of breakfast hours.) Parking is sufficient and free. High speed i'net and a good TV were appreciated. We were entertained by Hillary, Bernie and who? O'Malley between our days of skiing Stratton Mtn. It's a bit better than no-frills, but we will be staying there again the next VT ski trip. Just hoping for some snow up there. Gosh knows we just got enough - 30 inches in Gillette, NJ where we could easily have lived without anything >3"! If you appreciate my review please vote as such. Thanks for reading.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
It is always nice to hear from our repeat guests. I'm glad that we are still doing what we want to do for our guests to have a pleasant stay. Thank you for taking the time for the review.

"Nice room, awkward setting"

4
22/01/2016

Our room was nice, but the layout of the buildings was awkward. Difficult to carry luggage through multiple doors. Breakfast was good, but room was too small to handle the large group of folks who were there at the same time.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad overall your stay was pleasant.

"Nice room"

4
05/01/2016

Nice room, has everything needed, quaint downtown. Staff was friendly everything was clean and well kept. I would stay here again. Only thing I would change in the room I had was that the TV could have been larger for the size of the room

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad you had a good stay.

"Away for Christmas"

5
31/12/2015

We stayed at this Best Western for a quick get-a-way over Christmas. It was clean, easy to get to, good breakfast and had a very small gym, which I liked. Courteous people at check-in and check-out. They gave us directions to our dinner reservations . . would highly recommend this Best Western.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad that you had a good stay especially being a holiday weekend. Thank you for taking the time for the review

"stay"

2
14/12/2015

I was not impressed with this room. The bed was dirty. The in-room recliner was a goodwill hand me down. The room smelled awful. The noise would wake a corpse. I did not stay, I just left and drove home at 1am. I will not stay at this location in the future. I will go to another hotel.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Please do remember that at any time you have any problems with a stay at any hotel, they must know about it otherwise it can not be corrected. I have not had any other complaints regarding the room you were in. I'm sorry your stay was not as was it should have been.

"Visit to Bennington"

5
29/11/2015

My daughter goes to Bennington College and the Best Western New Englander Motor Inn is ideally located for both a visit to the area as well as easy access to the college. Friendly, professional staff, great hot breakfast and perfect location make this a great choice when visiting Bennington or touring South Western Vermont.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad that you had a good stay with us and that all was as it should be during our guest's stay. Especially our repeat guests that come year after year.

"Nice stopover place"

4
06/11/2015

So my teenagers and I stopped overnight here on a recent trip. I was quite pleased, the staff was pleasant and the room was clean and quite roomy. The hotel was very easy to find even though we arrived late at night. And the breakfast that was included was fine...they had a waffle maker which is always a plus in my kids book.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. It is nice to hear that you had a good stay.

"GREAT EXCURSION!"

5
06/11/2015

This is an awesome place to stay when, if like me you live in southwestern Massachusetts, you just want to have a night or two to yourself. There's the Battle Monument you can visit and it has an obelisk you go up in (seasonal); a year-round museum; if you want something to eat or drink a paper to read, there is a 24-hour supermarket next door and a pair of convenience stores half a mile away. Plus, Bennington is just great for walking or biking around.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I am glad to hear that we are doing what we strive for, our guests having a good stay. Thank you for taking the time for the review.

"Great Nights Sleep"

5
28/10/2015

The room was good sized and quiet as well. We slept so well in their king sized bed. It was SO comfortable! Best night sleep in weeks - far better than any bed & breakfast we stayed at. The shower had great water pressure and the refrigerator didn't even make a sound!! A wonderful view from our room window of the Bennington Monument, which is breathtaking. A MUST SEE for anyone in the area.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad you had a good stay. Thank you for the review.

"Overnight"

4
28/10/2015

Pleasant stay. First time in Bennington area. Found on the Trip Advisor app. Also a first. Quiet room toward back of property. Breakfast was the usual. Not sure how it would work with more people at the hotel as area is pretty small for number of units.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad you had a nice stay while in Bennington.

"Class Reunion in Callicoon, NY and Vacation to Vermont on the round about way."

4
26/10/2015

Had a great, much needed trip with my wife to Manchester, Bennington VT area and took in My 50th Class Reunion in Callicoon, NY. Leaves were great from Eldred, Pa to Manchester, VT on to Millbrook, NY and Callicoon, NY and back home to Pa.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Glad that your trip was good and your stay was pleasant. Thank you for taking the time for the review.

"Noisy if near the reception"

3
23/10/2015

The hotel looks better on the pictures. The room is small and dark. The space for brakfast is very small. In the morining I was woken up by voices of people talking at my window. Later I realised they were 2 people of the staff - receptionist? - out for a cigarette. Vey inconsiderate of them!

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I am sorry regarding any noise issues being near the front office.

"Comfortable room, pleasant grounds"

4
11/10/2015

Check-in and parking were easy. Getting to our room was a bit odd. We parked in front on the door but then, with luggage, navigated two closed doors. We were told the room was upstairs, but we were up a half-flight. If we had been expecting a downstairs room, we would have been disappointed, as the "downstairs" rooms are a half-flight down. The grounds are pleasant, and breakfast was adequate. The evening desk clerk referred us to a lovely restaurant for dinner.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad that your stay was good. Thank you for taking the time for the review.

"Excellent Best Western"

5
10/10/2015

This is a fine Best Western in an excellent location in southern Vermont. Large rooms are clean and comfortable. Breakfast is typical for a BW franchise, which means adequate but nothing spectacular. But we don't expect much from any hotel breakfast included with the room price, so we don't count it against any hotel, so long as there is something good for the kids (and there always is). We will definitely return to this hotel.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad that you had a pleasant stay.

"Comfortable stay."

4
03/10/2015

I spent 2 nights here on a recent Vermont getaway. The property is maintained well, the rooms are clean and the beds are comfortable. The breakfast was ok and the room smelled of cigarette smoke even though it was a non smoking room with signs posted. These were the only negatives. I would probably return again.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
Thank you for taking the time for the review. I'm glad that overall your stay was good.

"Beds too high and too soft"

2
02/10/2015

My sister and I stayed at this Motor Inn from Sept.28th until Oct. 1st. The people were all very friendly but the bed was very soft. I have a back issue and I need a firmer mattress the mattress at the motor inn was NOT FIRM. The beds here also seem to be up higher than a regular bed. I had trouble getting my feet to hit the floor in the morning. My legs would dangle over the bed and that's not good for my back either. The other major issue was that the toilet paper roll in the bathroom was to the very right of the toilet. This was a problem because I couldn't reach for the toilet paper. Every time I tried to reach for something my back would tighten up and I was in pain. We ended up taking the toilet paper off the roll and putting it on the edge of the tub. All in all the very nice employees can't help the fact that the bed was too high and too soft for my back. If they had rooms with firm mattresses I might try to go back for one night but other than that I can not return to this hotel.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm glad overall the stay was pleasant. Thank you for taking the time for the survey

"IT IS NOT SMOKE FREE"

1
27/09/2015

Specifically asked when making reservations if the hotel was smoke free. "Yes we are!". Checked in yesterday around 5 pm after traveling 13 hours. Opened the door, pushed the luggage in and left to go eat. Upon return and entering the room, the room clearly smelled of both old and fresh smoke. Opened the windows and the door, put the window AC unit on fan. Went to the front desk and reported the problem. Nothing else was available and was asked why I waited 3 hours to report it. Imagine that, no apology and criticized on the reporting time. All hotels were sold out due to family week at the college. I explained all of the above. Then asked for some deodorizing spray which was given to me and was told to bring it right back because it belonged to him personally. Upon return I asked for a credit to my bill for all of the above. I was told he couldn't help me. I asked if I could please speak to the manager. None present or available by phone to help him manage the situation. He told me the woman who checks me out tomorrow can help me. I asked for both the manager's name and check out person. He was reluctant to give a name. Autum helped me at check out. Again not much she could do. No manager on sight and none to reach by phone. I managed to get a 25% discount our room rate of $152. I was told we stayed in a section that use to be smoking. It is a obvious they still allow smoking and did a poor job of refreshing the rooms walls and such from years of smoke. Total disappointment all the way around.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I am sorry you had any issues with your room and for any issues with the evening desk staff. No, we do not allow smoking in the rooms, but sadly people still are rude and do so. Thank you for taking the time for the review even though your stay was not pleasant enough.

"Nice staff, rooms a bit shabby and uncomfortable"

3
27/09/2015

We got decent value for our money here: clean, safe rooms with friendly staff and a Best Western breakfast. This property, though, isn't up to the quality we've come to expect from Best Western. The room was a bit shabby with a slightly musty smell, and the bathroom door would only close if you yanked on the door. The wall unit air conditioner was very noisy and switched on and off constantly, and the television is too far away to be comfortably watched from the bed or the couch. One strange moment: I tried to wash my hands around 2 a.m., but there was no water. The pipes sounded like they had air in them, but the water never arrived. It was fine the night before, and it was fine when we got up for the day (around 6:30 a.m.). The front desk clerk was very surprised to hear about the problem, but was concerned and promised to look into it right away. She did mention that another room had reported problems switching between cold and hot water.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm sorry your stay was not as it should have been. If the a/c unit is on power saving mode, then yes it shuts on and off. As the room reaches temperature, it shuts off. When it needs to bring it back, it will come on. As to the door, that has been taking care off. At approximately 3:00am the water softener we have performs its automatic service. Culligan sets the timing to where guests generally do not use and runs for about 1/2 hour. I am sorry it happened when you needed it to wash your hands. Thank you for taking time time for the review.

"pleasantly surprised"

4
26/09/2015

room looked like it was recently updated. It was clean & comfortable & large (king room) The 1st night was perfect. A/C, TV, & shower terrific. Unfortunately, the 2nd night our hot water did not seem to work very well. It was late so we did not call for assistance. Friendly staff the continental breakfast was not that bad.

BWVTMgmt, Front Office Manager at BEST WESTERN PLUS New Englander Motor Inn, responded to this review
I'm happy that overall your stay was good. I am sorry regarding the hot water issue and it was taking care of as soon as we found out. Thank you for taking the time for the review.