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Best Western Hotel Heritage Inn, Bellingham

4.5/5  - basé sur 1037 notations.
151 E McLeod Road, 98226-5520, Bellingham, United States - See map

Choose this luxurious, yet affordable Bellingham hotel and delight in a charming atmosphere and being near Bellis Fair Mall and the Canadian border. Boasting superior accommodations, you'll feel more than at home at the Best Western Heritage Inn. The beautifully decorated and spacious rooms at this pet-friendly Washington hotel offer satellite television with HBO® on a 43-inch flat screen television, free wireless internet, a microwave, a refrigerator, a desk and more. Get the perfect start to each day with a complimentary full breakfast. On the banks of Baker Creek, serenity awaits at the outdoor heated seasonal pool surrounded by lush greenery. If you're looking to relax, a soothing glass-enclosed hot tub allows you to unwind while taking in the stunning scenery. Additionally, our property offers a 24-hour exercise facility, guest laundry, a 24-hour business center and much more. Bellingham is known for its stunning landscape, sparkling lakes, invigorating recreational activities and short drives to Mt. Baker Ski Area or Canada. Best Western Heritage Inn puts you in the center of it all. Make your trip especially memorable by partaking in the area's whale watching tours or visiting the nearby San Juan Islands. Treat yourself to some retail therapy during your stay - Bellis Fair Mall is adjacent to this Bellingham hotel. If you're looking for a convenient and delightful meal, there are five restaurants within walking distance. Many guests also stay for the area's events, including the Ski to Sea Race, Northwest Washington Fair and Whatcom Soccer Association tournaments. Those traveling for work will be near many of the area's corporate locations, including Western Washington University, BP, ConocoPhillips, St. Joseph's Hospital and more. Just a few minutes from Bellingham International Airport, you'll also be sure to travel with ease. For a memorable time in Bellingham, reserve a stay at Best Western Heritage Inn today!

Best Western

Hotel Heritage Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1037 guest reviews
NOTE ISSUED
Excellent
613
Very Good
302
Average
77
Poor
37
Terrible
8
REFER TO NOTICE
Business Business
130
Couples Couples
392
Family Family
310
Friends getaway Friends getaway
76
Solo travel Solo travel
77
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Emergency Family Travel To Medical Center"

5
09/07/2018

My entire Family has to travel to Bellingham for a emergency Medical issue one of Family had. On a short notice Best Western accommodated 10 members of my family within 4 rentals. We all were able to stay together and this Hotel is so centered within walking short walking distance to food sources, stores, a mall. Had everything right the. The staff at this Best Western are all so super nice and helpful. They made us feel truly at home. We couldn't have found a better Hotel. Thank you tons Best Western of Bellingham. You are awesome.

"Such a wonderful stay!! Housekeeping staff wow! Super friendly hotel. Love it!"

5
24/06/2018

Husband and I stayed here and we just lived it. It is a boutique type hotel. Nice and intimate. People so helpful and friendly. Dana in housekeeping was very sweet. Staying here on our return trip because we loved it so much!!! Keep up the Great customer service.

"Visit to Bellingham"

5
23/06/2018

Hotel is located close to Bellis Fair. Lots of restaurants nearby. Checked by efficient friendly staff. Room very clean. Thick towels in the bathroom. Great breakfast next morning and included in room cost. Will stay there again when in Bellingham.

"Fun weekend with great accommodations"

5
18/06/2018

Went to the Deming Log show, this hotel is only twenty minutes away. Great location. Easy in and off the freeway, many local business and restraunts nearby. Friendly helpful staff. Great breakfast and nicely appointed rooms

"New baby!!!!!"

5
14/06/2018

I recently stayed here for 3 days, 2 nights visiting family. Because my grand daughter had to have an unplanned c section, I decided at the last minute to stay thru the weekend. I booked online from St Joseph's hospital in Bellingham and got a very good rate for three of us. When we arrived, I explained to the front desk that I had not known I was going to stay and that I needed two beds. Tim, graciously switched me to a room with two queen beds, at the same price!!!!! We were very impressed with this gentleman. He also agreed to give me this same rate for an additional night. This motel has three separate buildings, which was great, because other family members decided to stay also. We were able to also use the laundry facility when we bought new items for my grand daughter, that I wanted to wash first!!!! The included breakfast was great because we were so tired the next morning, none of us wanted to get up early. It had fresh fruit, eggs, sausage, yogurt, great coffee and even had children's cereal!!! I will definitely stay here again !

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear wernemi, CONGRATULATIONS ON YOUR NEW GREAT GRANDKID! Unplanned surgery is WAY too stressful, and I am glad that we were able to be there, to make things a little easier for you and your family. Thank you for all your accolades, especially with Tim. He is such a genuine person, and we are so lucky to have him part of the team. We look forward to your future stays back in Bellingham to visit your family! Thank you for your loyalty. Best Wishes, Alyssa Larsen- Front Office Manager [email protected]

"Close to Mall and very friendly!"

4
30/05/2018

This is a great location if you plan on going to Bellis Fair Mall. It's in the same parking lot as Mi Mexico a authentic Mexican food. We like to stay at this hotel as we always have such great service. It probably could use some updating but great value for the price! There is a large breakfast room with a large variety of foods such as eggs, waffles, hot oatmeal, yogurts and fresh fruit as well as pastries. It's quiet and comfortable and clean!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Donna S, Thank you for taking the time to leave us such a lovely review! We are very lucky with our location, with the award winning Mexican food in the same parking lot, and the mall across the street. Talk about shop until you drop, then eat some delicious food and do it again! Thank you for your compliments about our breakfast, we do our best to keep it updated and current and always bringing fresh local food when we can. Thank you for your loyalty, and we look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager [email protected]

"Bellingham, WA Best Western"

2
30/05/2018

Excellent staff service, outdated/inconsistent access system(keycard only worked once, reinstating necessary) made several trips to the front desk to correct the issue and poor room insulation from neighboring guest room noise.

"Nice place"

5
29/05/2018

Just fine, never been dissatisfied with Best Western. The hotel was a little hard to find, I think my GPS was a little confused because the hotel encompasses 3 buildings. Overall a fine experience, very close to mall and good restaurants.

"Great stay"

5
29/05/2018

Quiet, clean room and hospitable staff. Full Breakfast with many choices including fresh pastries, yogurt, fruit, eggs, meat and wonderful waffles. Hot tub inside and swimming pool outside. Great location. Easy on and off the freeway.

"Visit to our son and family"

4
26/05/2018

We stayed here on 2 occasions recently. Older travelers such as ourselves need a ground floor room as carrying suit cases up staircases is a little difficult. Rooms are very good and clean and the bathrooms are a good size with good water pressure. The breakfast was very good except on a number of occasions the scrambled eggs were overcooked.

"Amazing Hotel"

5
22/05/2018

One of the best Best Westerns we stayed at so far. Convenient, Super Clean - both the rooms and the exterior. Staff were helpful and the room was generous in size. Would highly recommend this hotel. Close to Bellis Fair Mall for anyone wanting to shop.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear 922cheryl, Thank you for your 5 star review- We really appreciate your high recommendation, for that is the highest compliment we can receive! We definitely think we are the "best" Best Western, and glad that you agree. Thank you for your wonderful accolades, and we look forward to welcoming you back in the future. Best Regards, Alyssa Larsen- Front Office Manager [email protected]

"Disappointed"

2
20/05/2018

Express check in was a waste of time. Rooms were not ready at check in time. Price was inflated this time. We are thinking about staying somewhere else because of the poor use of the express check in and the inflated prices. We have stayed here many times.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Disappointed, Thank you for taking the time to share your concerns with us. I'm sorry to hear that your stay with us was less than excellent. By taking the time to let us know how we are doing, we can focus on making improvements. I truly hope you will give us another opportunity to prove ourselves to you. Your continued patronage is important to us. Patty Davis, General Manager Best Western Heritage Inn

"Average stay"

3
07/05/2018

Reserved 2 rooms, toilet not secured in 1 room, average lodging. As diamond membership there was no upgrade available that did not have pets in it at some point. Wife has pet allergies.All of the King suites are reserved for pet owners.

"AWESOME FACILITY"

5
07/05/2018

Awesome customer service, facility and location. Unique setting in three buildings, along a river. Top notch staff and excellent breakfast offered. Location is close to freeway and dining. Clean well appointed rooms, well stocked with toiletries.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear gmccarl, Thank you for taking the time to leave us a genuine 5 star review! We appreciate your accolades, and glad we were able to give you the top notch service and exceed your expectations. I am glad to hear that we have another loyal guest, we look forward to welcoming you back in the future! Best, Alyssa Larsen - Front Office Manager

"Bellingham"

4
03/05/2018

This Best Western is right off the freeway but no noise. Has 3 buildings, no elevators so if your in need of accessible features ask for bottom floors. Beds are a little on the firmer side pillows a plenty. Bathrooms are fairly big, as are rooms. Good place to stay by the Mall. Staff friendly and helpful

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Wendy K, Thank you for taking the time to leave us a review, and thank you for your compliments and extra information for our future guests. As long as requests are in reservations, we do our best to accommodate everyone and their needs during their stay. We look forward to your next stay in Bellingham in the future! At your service, Alyssa Larsen - Front Office Manager

"decent for price!"

3
30/04/2018

breakfast is the best part, location is great as well, staff could be friendlier but overall it was a decent hotel and safe one as well. The breakfast is in another building so you have to drive to grab.

"Cozy"

5
28/04/2018

This little gem is close to the bus route to go downtown stores are close by and the mall is across the street.. Friendly staff.. Decent breakfast just never changes except bacon or sausage. It wouldn't hurt to over something a little different once in awhile breakfast burritos or breakfast rice fried potatoes it roasted.. After 3 weeks... The same thing gets monotonous... It was good though

"Beautiful setting, helpful, knowledgeable and friendly staff, spacious, nicely appointed room"

5
23/04/2018

One of our new favourite Best Westerns. Despite being right next to the I5 freeway, this hotel, comprised of three buildings, in a beautiful and treed park-like setting with its own creek. The ground-floor units are likely wheelchair accessible, but all the upper floors don't have elevators - not a problem for us. The reception's front doors open automatically, no squeezing suitcases through a pull door. We loved our huge king suite. The bathroom was star of the show, newly renovated, upscale, two sinks, two shower heads, nice amenities. We loved the dining area with four chairs, mini-fridge, bar sink, and counter space. The furniture was beautiful, not "flat-pack" from the big box store, very much in keeping with the heritage theme. All staff we met couldn't have been friendlier or more informative and helpful - which makes a great stay even better for us. The buildings are a little spread out, but not too far at all. The breakfast room is on the ground floor of the Charleston building, whereas the pool and hot tub are in a different one, and reception in another again - not a problem for us. Each building is quieter as a result.

"Wonderfully Cared for Hotel"

5
05/04/2018

I always choose to stay at this hotel when in Bellingham because the staff is so accommodating/efficient and the rooms are always so very clean. They breakfast is always perfect for a traveler on the go.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear ReisenFrauOK, Thank you for your wonderful 5 star review! Thank you for your wonderful accolades also, we definitely do our best to create the best atmosphere at our hotel. We are so blessed to have you as a loyal guest, and we look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager [email protected]

"great hotel"

5
04/04/2018

great hotel with nice decor, most modern bathroom(small, but perfect stand in shower) and very welcoming to our dog. Very easy acess from thruway. Good reccomendations for food etc and very pleasant breakfast room

"Lovely property"

5
23/03/2018

Well maintained. Located amongst many good restaurants and Hwy 5. Employees we encountered were pleasant and very interested in ensuring our stay was perfect. We much appreciated that. It's the only Best Western that has ever offered BOTH bonus points AND goodie bag to me as a reward member!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear lakenonie, Thank you for your wonderful review! I am glad to see you enjoyed your stay, and that we have have a new loyal guest! Thank you for your accolades towards our staff as well. I may be biased, but they are pretty great, and they really are the most genuine people I have had the pleasure to work with. We appreciate your loyalty to our brand, and hotel. We look forward to welcoming you back in the future! At your service, Alyssa Larsen - Front Office Manager [email protected]

"Great experience"

5
19/03/2018

We always stay here. Great place for sure! We love the location on the hotel. The internet is great, no lag at all. Breakfast is always good. Everytime we have to stay in Bellingham, we always make this our first pick and hope it is not fully booked.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear cswustusjr, First off, thank you for your 5 star review! Secondly, thank you for your loyalty! I am glad to see that we have made a wonderful "home away from home," for you and your family to enjoy. Be sure to always call the hotel directly, so that we can do our best to get you in and get all your requests taken care of for your arrival. We look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager 360-647-1912

"Clean and Comfortable"

3
11/03/2018

This is a great place for pet-loving guests. The rooms are very clean and the bed comfortable. Breakfast was plentiful and varied - including waffles! The staff is friendly, professional and willing to recommend places in Bellingham to dine at, or visit. There are no elevators, but the staff is willing to accommodate your needs. Our only complaint was a noisy refrigerator in the room. As with many places, insulation is not always the best, so depending on the upstairs guest, there may be footsteps above!

"MOCA"

5
03/03/2018

Updated and quiet. Our third time staying here and it is always very clean, with a very friendly staff. We have not eaten at their restaurant, so cannot comment on it. We have enjoyed having coffee by the fireplace reading our books??

"Amazing Hotel and Amazing Staff"

5
13/02/2018

Just spent the weekend at this Hotel! The hotel is cute and has so much charm. The rooms were big and super clean. The breakfast is one of the best that I have had in a hotel. So much options and super fresh! The staff were amazing! Super helpful. One evening, we had extremely loud people in the next room. I called reception and within 3 min someone went and handled the problem.

"Comfortable bed, room"

4
11/02/2018

Lots of truckers, workers and others with equipment stay here. It's loud with road noise but the setting is nice. Pet friendly place, great location for exploring the area. Best bed, laundry area and staff are great.

"This is the *best* best western."

5
06/02/2018

Of all of the motels I have stayed in, this is by far the best. Everything that a hotel could do right, they do perfectly. Check-in staff were nice and helpful, rooms cozy and comfortable, the gym was immaculate (see pictures), breakfast included, decent wifi, a HOT TUB, easy parking, and a very competitive price for all that you get. Honestly, If I had to choose between this place and an upscale hotel chain like Marriott, id probably stay here. Is it the four seasons? no. But if you want a nice comfortable place to stay a few nights while traveling or visiting Bellingham, you will not go wrong here. Don't judge it by your experiences with other Best Westerns, this one is something special.

"BW Bellingham"

5
07/01/2018

The quality of this BW surprised us upon arrival.....it is very nice.....love the buildings and layout. Everything is fine except the outside stairs to upper room. We are older and next time will use a ground level room even though we do not like overhead noise. They were very accommodating about giving us a quiet room that was very cozy and comfortable. The rooms have an at home feel....we had an upgraded mini-studio and really like it. We will use this place again.

"Favorite Best Western"

5
06/01/2018

Love this Best Western. Great service, great amenities, easy to get to and close to stores and services. Will definitely be back soon. The only downside is that it's only a couple of hours from my home so have to think up good "must stay" reasons when in Bellingham. I'm working on them as I type!!!

"Great Stay"

5
03/01/2018

The staff sure make the difference in the stay. The cleanliness and the experience at check in as well as the great staff in the breakfast area. It is great to be able to give such a good review which is greatly deserved.

"Decent place but price was high IMO"

3
01/01/2018

Price was a little high IMO but the place was nice for the most part. Got checked in pretty quick after waiting in line a few minutes. We had reservations so it was pretty much: show my drivers license and credit card, sign here and go. Room was big and nice. The beds were amazingly soft. Too soft to be exact. 3 of 4 of us woke up with back aches. I could barely roll over as the bed was too soft. The TV was on Dish I think? I didn't watch TV but my wife and daughter complained about how slow the guide was and how hard it was to find stuff. I did peek at what they were trying to do on the TV and if that is how satellite TV works... we will be on cable forever. What a slow and tedious way to find something to watch. The floors are thin and we could hear the people above us. Almost ever step they took we heard. The floors creaked and popped really bad for this nice of a place. Got woke up a few times in the early AM due to the floor creaking and popping. The bathroom had a nice big shower but the space for the toilet was tiny. I haven't felt that cramped on the toilet since sitting in a 1970's motor home. Seriously... I could fall asleep on the toilet in this room and not move left to right more than a couple inches all night. - LOL! The breakfast in the morning was pretty good. Actually better than I expected for a Best Western. All things considered, even with the bad (IMO) beds and $109+ weeknight (not weekend and no special event) price tag... it's a decent place to stay.

"Hotel Convenient but Outdated"

3
27/12/2017

The Heritage Inn is convenient to the freeway and other services. The staff was friendly and there were no problems checking in. The room was clean, all amenities in working order and the bed comfortable. The room, however, was small and outdated. The breakfast buffet was well done, staff helpful and food plentiful.

"Great place. Ideal Location."

5
23/12/2017

We have stayed at this location a number of times and it never disappoints us. The staff are very accommodating and knowledgeable. The rooms are clean and comfortable. The breakfast buffet style has a great variety, something for everyone.

"Friendly staff and convenient location"

4
22/12/2017

I always stay here when I come to town as I really like the location. The staff are always friendly. I appreciate the microwave and fridge in the room. The breakfast provided is substantial. I use the hot tub on each stay as it is a nice way to end the day.

"Great location"

5
21/12/2017

Easy to find, across from Bellis Fair Mall. Friendly staff even printed off driving directions to a particular store downtown, Rooms are spacious and comfy. Lots of parking and a very nice breakfast. I have stayed here twice now and will stay again in the future.

"Best hotel hands down"

5
19/12/2017

Fine people, great place to stay, great look to the hotel, nice complimentary upgrade to a larger size king room, breakfast needs a little improvement like more meat selections, plenty of room to park

"Great place to stay in Bellingham, Wa"

4
12/12/2017

I have stayed here before and was just waiting for the chance to stay here again. this hotel has very nice rooms and is a great place to stay, I do know that for some it maybe hard because of some of the rooms you may have to walk up a flight of stairs but the rooms are worth it.

"A Babbling Brook"

5
10/12/2017

This is a very beautiful hotel made up of 3 separate buildings. My room was all I could ask for and more. Outside my room was a small seasonal stream that is glacial feed from Mt.Baker, a very peaceful setting. The young lady at the front desk suggested the Hill Top restaurant for dinner and it was fabulous.

"Excellent stay as always."

5
10/12/2017

We have stayed at the Best Western Heritage Inn many times over the years & it is always an excellent experience. From the beautiful rooms & great breakfast everything is number one.The location is perfect as you can walk everywhere around Bellingham. We always stay here & will stay again. Keep up the great work!

"Great stay in Bellingham"

5
08/12/2017

Great location outside the city center. Very well maintained, clean and comfortable, and staff service was excellent. Note that some guest buildings only have exterior stairs to reach guest rooms and/or the breakfast room so confirm your needs during booking and/or check in if this is an issue for you.

"Awesome Service"

5
07/12/2017

Warm and friendly at check-in. Room was great and breakfast was good. We felt looked after and this hotel stood out from all the rest on our trip. Right across the street from Bellis Fair Mall and lots of restaurants close at hand/

"Like location, not side of building"

3
06/12/2017

Great staff, not happy with the room, we asked for quiet, both nights we had coughing, a dog barking, & trucks parked outside & early a.m. start up noise, room was clean, great towels & good coffee cups & glasses.

"Best Western Heritage Inn Bellingham Washington"

5
06/12/2017

Clean, safe and friendly place to stay if you have to fly out from Bellingham Airport. Excellent shuttle service to and from airport. Staff are pleasant and helpful. Rooms are clean...bed comfortable.

"Great stay"

5
04/12/2017

The staff was friendly and helpful. Our room was clean and comfortable. We enjoyed the breakfast that is included with our stay. Great location, just across the street from Bellis Fair and close to other ammenities

"Convenient ~~~~Comfortable"

3
02/12/2017

This is not your five stars hotel , but it is a great hotel in a little town , great location ,off free way ,closed to Bellis Fair and a lot of good restaurants around ,hotel is a little old but clean , staff is truly friendly and helpful ,(remain me my own restaurants ! Great Job ) ,lucky we stay on the upper floors and away from the freeway ,not too noise ,only the floors do squeaky room cozy and clean , comfortable , but not much room to move around ,over all ,nice place to stay ! very convenient .

"Great Staff! Close to Everything"

5
29/11/2017

Hotel very near Bellis Fair, Best Buy, Pier One. Come with lots of money. Shopping Nirvana. Arrival Staff super friendly, with a great sense of humour. Lobby area tastefully decorated (I would have liked to take the fox home with me). Rooms are large and tastefully decorated. Beds and pillows very comfortable.

"one mistake"

4
29/11/2017

I have stayed here for years and have loved the place, but this last time I had a major problem. It might never happen again but the door was left open after cleaning. I will probably try this place again but I will not be so trusting. I had expensive photo equipment in the room and this felt traumatic when I returned to the open door. I was lucky on one hand but now I will be extra careful.

"Great hotel and location."

5
28/11/2017

Excellent hotel to stay at. Location is great for shopping and eating at a fantastic Mexican restaurant. We come each year and will continue coming to this location for friendly staff and super breakfasts.

"Best Western Heritage Hotel, Bellevue, WA"

4
28/11/2017

We enjoyed our stay. Our room was clean and comfortable and spacious. We would stay at this hotel again. The only thing lacking was almost no gluten-free or sugar-free items at breakfast. I advise requesting "Gluten-free and sugar-free" when booking.

"Great Place to Stay"

5
26/11/2017

We stayed here for one night prior to Black Friday and as usual we were not let down. The rooms are always very clean, and staff are the friendliest people. The free breakfast is just a bonus and even has gluten free choices. This is always our first choice for staying in Bellingham!

"Not too happy to start....got better:)"

4
22/11/2017

We wanted to check in early, couldn't but they texted shortly afterwards. The rate was not what I had been told earlier with a coupon but we were upgraded. The room was very nice, the laundry was good, the breakfast fair. The location was great and we enjoyed the recommendation of the hotel staff for dinner. Miscommunications happen, this one ended okay.

"Good place to rest off the highway"

4
22/11/2017

Driving from Seattle to North Vancouver I need a last minute room to rest. I was very impressed with the breakfast in morning. Room was clean and updated. Internet worked very well for what I needed it for. Staff was helpful and friendly.

"Wow"

5
21/11/2017

Great service, great staff, all around great experience. Always stay at the Best Western in Bellingham because of the service and location. Great value. Thank you for each visit and the ease of checking in and relaxing.

"Great Place to stay"

4
20/11/2017

My wife and I travel a fair bit. We've stayed in high end hotels and cheaper places - but we always come back to Best Western. Literally "best" (no pun intended) bang for our buck. The staff is always helpful and friendly - breakfast is included and has a wide variety of item - both hot and cold and the coffee is wonderful!

"Leisure"

4
19/11/2017

Love this little gem. The creek that runs through the property is so peaceful. The breakfast was most satisfying. Our room was spacious and very accommodating for our short stay. Very good service and staff is extremely friendly and helpful.

"Stay and Park can't be beat!"

5
16/11/2017

So convenient and trouble free. It takes the worry out of trying to cross the International border to catch an early morning flight. Breakfast comes in handy since meals no longer provided by airlines. The shuttle service to and from the airport is great.

"ALWAYS AMAZING!!!!!"

5
14/11/2017

I have stay at the Heritage in several times and will be back several more times. The service is outstanding. I needed two rooms and they got them adjoining which was very helpful. The beds were extremely comfortable and the breakfast was delicious. They are literally only steps away from major shopping and dinning. On top of this, the staff is the best, always friendly and helpful. I highly recommend the Heritage inn.

"Very Nice"

5
13/11/2017

Friendly staff, very clean with all the amenities you want. Breakfast, great internet, hot tubs workout room and swimming pool. Nice peaceful setting by the creek. close to shopping and walking distance to restaurants.

"Good place to stay"

4
11/11/2017

This was a nice place. There are different buildings and the hot tub is in a separate building and the only complaint is that the water temperature was lukewarm. We decided not to use it. The breakfast was very good with lots of choices.

"bellingham business stay"

4
10/11/2017

This hotel is very nice with great staff. The only comment I would make is the rooms need to be updated. They seemed tired. It would be nice to have something different for breakfast than the same thing every day. But everything else about this Best Western Bellingham was very good.

"Wedding"

5
09/11/2017

The hotel is centrally located in Bellingham which made getting around town very easy. We were able to take a Lyft to and from the wedding venue, and the continental breakfast was excellent. The staff was very helpful during the entire stay.

"Park and fly great value over 7 days"

4
08/11/2017

Staff were friendly and room was clean. Park and fly package was awesome as we pretty much stayed for price of airport parking. Remember to ask for breakfast bag if leaving before 6am. Good option for airport etc

"Quick stop "

4
07/11/2017

We checked in late and left early but what a great little hotel. Super clean, great staff and really reasonably priced. If I was staying for a Bellis Fair shopping trip, this would be my choice. It's an older property but suited all our needs.

"Excellent Bellingham stay"

5
06/11/2017

When looking for a reasonable comfy hotel in Bellingham look no further than this hotel. Room, staff and breakfast are above the usual standard. From check in to our departure our time at this hotel was very pleasing. Even the bathroom amenities were worth using and the number of white thick towels are far better than a four star hotel. We will definitely stay in this hotel again.

"Average Hotel"

3
02/11/2017

Best Western Heritage Inn, Bellingham, is just another hotel for an overnight stay nothing bad but also nothing that is a standout to recommend this hotel to anyone. Breakfast was above average and well stock at all times.

"Truly a great place to rest and be refreshed"

5
01/11/2017

From the staff to the comfort of my encounter at this Best Wstern I can't give it a high enough rating you'll have to experience it yourself and you won't be disappointed truly a great place to rest and be refreshed.

"Bellingham"

4
30/10/2017

Hotel is close to many shops and restaurants. Excellent value . Everything was wonderful, breakfast needs a little more care as eggs were over done coffee was weak but there is a wide selection of other items- cereals, waffles porridge. I would stay there again!

"Close to restaurants"

4
26/10/2017

We stay here a couple of times a year as a getaway and find the Hotel perfect for our needs. The rooms are clean and the beds are clean and comfortable . Their included Breakfast offers more choices than many other Best Westerns we have stayed in.The Hotel is close to restaurants - Fine dining or fast food..easy to walk to The outdoor pool is small but we did not come here to swim lengths. Not a 5 star but good value. Will continue to stay here from time to time .

"Loved it."

5
24/10/2017

We always enjoy staying here. Close to the mall and grocery stores. Staff is very friendly and was very attentive to my family's request. The breakfast buffet and fitness rooms were a big hit with my family

"Great Hotel"

4
23/10/2017

This hotel is clean, affordable, and friendly. They have a great continental breakfast (not just cereal and juice!). I use a State/Federal Government discount, and the front desk didn't give me any grief or trouble when asking for the updated rate!!! I had one type of proof for employment, and they had no trouble accepting it. I have had other hotels demand multiple different types of identification to prove my employment, which is a hassle when traveling.

"BW Heritage"

5
22/10/2017

Stay was as usual excellent. Everything squeaky clean and bed just fine although really prefer a very firm matress. Liked the pillows especially for a hotel. Desk recommended nearby Mi Mexico restaurant close & very good. Their Albondiga soup really excellent.

"A favourite of ours."

5
17/10/2017

This was our 27th annual weekend away. This is a lovely, Quiet hotel With a great breakfast an d staff. It is so close to nice resaurants and good shopping. We have stayed here a few times over the years and it is consistently good.

"Pleasant weekend stopover in Bellingham"

4
16/10/2017

This is the second time that we have stopped over at this Inn and have to share how comfortable we were - lovely beds and pillows that you can just sink into, real mugs for coffee instead of plastic/Styrofoam containers, microwave oven, fridge and coffee maker makes this a very pleasant stay. Room also looked out onto a running stream and poplars - very pleasant considering the highway (i5) was not far away. This was also a very central hotel - near most things you may want to visit.

"Quiet, comfy place to sleep."

5
16/10/2017

The staff were all very friendly and helpful and seemed happy in their work. Check-in went smoothly. There are lots of choices for supper within walking distance. When we came back late from our concert, it was easy to get in the short-cut door with our card. The room was very quiet and the comfy bed made it a good experience. Breakfast was great, lots of choices. Check-out was quick. We would definitely stay there again.

"Not Great"

2
09/10/2017

This hotel is just OK, the rooms are extremely noisy; squeaky floors and thin walls. The breakfast room is located in another building that you need to walk to (it's a three building complex). It's not the cleanest hotel but the hotel staff was friendly.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear R4063XClisaw, Thank you for taking the time to leave us a review. I am sorry that we fell short during your stay, but it means we have something to work on. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. At your service, Alyssa Larsen- Front Office Manager [email protected]

"Cozy Gem!"

5
05/10/2017

We were flying out of Bellingham the following morning so wanted a convenient yet affordable stopover spot. We loved the comfy bed in our room and the location was perfect. We arrived at the airport refreshed and ready for our holiday.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear SkitKt, Thank you for taking the time to write us a 5 star review! I am glad to see you enjoyed our hotel while traveling for your holiday. Hopefully you took advantage of our Sleep and Fly Package, which allows you to park your car here and take advantage of our hotel shuttle. We look forward to welcoming you back to our hotel in the future. At your service, Alyssa Larsen- Front Office Manager [email protected]

"Very nice motel"

5
02/10/2017

Easy location to get to and from, lovey grounds. Room was large and everything worked well. No elevator, so be ready to take the stairs. The motel is in three separate buildings so you walk outdoors to the building with the breakfast room. The breakfast room is quite large and very nice with wonderful attentive and friendly service. The food included good 'real' scrambled eggs, sausage and all the extras you expect in a motel breakfast. Nice quality.

"Don't stay here."

2
29/09/2017

The uncovered outside staircases are dangerous, especially when carrying luggage. No elevator here. To have breakfast you must walk outside to another building. There are three buildings and breakfast is in only one.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Gary C., I am sorry that you did not enjoy our hotel. We definitely have a unique property with the 3 separate buildings with no elevators. We do our best to have solutions for the challenges that arise because of this. We do have a houseman on staff 24 hours a day to help guests with their luggage and to be of assistance to our guests whenever needed. We also are very good with accommodating special requests such as room location. We hope that you give our property another try when you find yourself back in Bellingham. You can contact me directly to help set up your reservation, I would be happy to assist. At your service, Alyssa Larsen- Front Office Manager [email protected]

"A good stay"

5
19/09/2017

The hotel is at a convenient location, right off I-5. It is well renovated, and rooms are clean and cozy. Walking distance to WinCo, Home Depot, mall, and a bunch of restaurants. It does get noisy a little during the day because it's close to the freeway, but I had no problem sleeping at night.

"Solid hotel experience in a sea of cars"

4
19/09/2017

This complex of themed historical buildings is quite attractive despite an unusual location, not quite in the middle of a parking lot, across the street of a large regional mall and close by to a freeway. The rooms manage an attractive Early American look (more East Coast than Washington state) and are nicely laid out despite space restrictions. The beds are among the most comfortable we've experienced in a BW. Overall, good value for money.

"Good stay"

5
18/09/2017

We always stay @ BW Heritage Inn, it is close to shopping & good eats.Rooms are clean ,comfortable,bathrooms very clean.The staff are very friendly & helpful ,especially if you require any area information. This a plus hotel with a plus staff.

"BEst Western"

4
18/09/2017

Very comfortable room, decor, bed. Staff very helpful. Even had ear plugs when I needed them at 2:00 a.m. Location is near Bellis Fair and other malls, so good for that, but not the kind of area you would want to walk in--just depends what you need. REasonably close to parts of downtown Bellingham

"Awesome place"

5
17/09/2017

Very nice place, pool, gym, good location. Breakfast, good variety and choices. Freshly cooked hot breakfast buffet style. I like staying here and enjoy the room. Staff are friendly and nice and very accommodating!! .

"Super!"

5
14/09/2017

The wonderful, welcoming staff at the front desk set the tone for a very nice stay, and we liked it so much that we stayed a second night - it is a great location for a temporary home base for vacationers. Very nice room with full amenities - clean and comfortable, great hot breakfast served by pleasant and helpful staff. Reasonably priced. Nearby shopping and restaurants. Definitely recommend!

"stay and fly"

5
12/09/2017

Excellent hotel offering park and fly option with a take and go breakfast, shuttle to the airport, return pickup from airport. Hotel is easy to locate. parking stalls are a bit narrow. Nearby restaurants are within walking distance.

"Good hotel , good location"

4
11/09/2017

Stopped here for 2 nights while doing a small getaway in Bellingham. The hotel has very nice rooms , the shower works great and the bed is comfortable, BUT the room was set up a little bit wrong. The TV was on the side wall making it hard to watch from the bed especially if you are the one on the left side. Other then that the service was very good and they had a great breakfast with eggs, bacon, biscuits and gravey. I would stay here again

"Nice atmosphere in busy business neighborhood"

5
11/09/2017

Very nice Best Western in Bellingham, we choose to stay in BW when ever possible, because of their dog friendly attitude and excellent breakfast offering. The Bellingham BW has a colonial theme to buildings which we enjoy, you can actually forget the busy business area surrounding it.

"Convenient Location"

3
11/09/2017

If you want to enjoy clean accommodations, and be close to shopping or the Bellingham airport, or to stumble "home" after a few too many margaritas at Mi Mexico, then this hotel will work for you. Very close to Bellis Fair, Winco, Ross and other stores. The rooms are small, breakfast is good, and the staff are very friendly.

"Good Value for the Money"

4
06/09/2017

We usually choose one of the luxury waterfront hotels when visiting Bellingham, but for a recent overnight visit we decided to give the Best Western a try. Upon checking in, we were not only impressed with the friendliness of the staff, but very pleasantly surprised to find the decor in our room considerably nicer than most mid-range hotels. The bed was extremely comfortable, the air conditioning easy to regulate from a wall thermostat and the internet was fast and glitch-free throughout our stay. Breakfast the next morning was adequate, if not exceptional, and although the hotel seems to be a long distance from downtown or the waterfront, a side road afforded quick and easy access to both those locations without needing to get on the Interstate. Our only criticism was that turning out of the hotel parking lot can be problematic due to traffic from a nearby mall. All in all, a lot of value for the money and a very pleasant stay.

"Great hotel"

5
05/09/2017

This hotel was perfect for us, great quality and couldn't fault anything. Good location next to the I5 and Bellis Fair entrance. Very helpful front desk staff and we had an excellent stay. Good value for money.

"No title"

5
04/09/2017

Great hotel. We did leave an item in the room after we left but upon checking with the reception by phone, they were unable to locate the item. A bit disappointing as it was used for medical purposes.

"Very impressed"

5
03/09/2017

I would highly recommend this hotel. Rooms were clean and comfortable. Staff friendly and helpful. Free wifi and parking. Good breakfast. Great amenities (pool, hot tub, gym). Amazing value and location. Check it out! We are glad we did.

"A gem of a property"

5
02/09/2017

Great location near Interstate 5. Quality of construction resulted in no traffic noise. Room was beautifully furnished and every thing worked. The bed was very comfortable. It was a short stay so I was not able to use the pool area or enjoy the buffet breakfast but visited both and other guests were enjoying both. Staff was friendly and helpful in recommending nearby dining options. I would be happy to stay at this Hotel again.

"One of the Best Places to Stay"

5
31/08/2017

Rooms are always clean and in good condition. Staff is very helpful and respond to requests/concerns very quickly. There are restaurants of all varieties near by as well as Bellfair Mall across the highway.

"Why havent I stayed here before?"

5
27/08/2017

Had a bad experience at another hotel and switched to this one for one night. Cozy room, tasty breakfast, evening front desk personnel was welcoming and courteous, will be a go to hotel for any future Bellingham trips!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear LittleBear21, Why haven't you stayed here before?! I am sorry about your past experience in a Bellingham hotel, but glad it led you here! Thank you for your wonderful review, we definitely look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager [email protected]

"Great spot for the weary traveller"

5
26/08/2017

Great location (close to Mall and best Mexican food restaurant just steps away), Friendly, helpful staff who answer all your questions and go that extra mile, Breakfast in the morning had a hot section with eggs and sausages which topped things off with my coffee, fast internet, clean rooms and speedy shuttle to the airport which was everything this weary traveller needed - would highly recommend!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Cindy91, Thank you so much for your kind words. We are thrilled that you enjoyed our friendly staff and amenities. We appreciate your 5 star review & recommendation! We look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager [email protected]

"Great place to stay in Bellingham"

5
25/08/2017

Always have great service here - the rooms are super clean and the beds are very comfortabel. Surprisingly quiet with being on the interstate. The staff goes out of their way if I have any extra requests

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Janice S, Thank you for your 5 star review. Thank you for your wonderful compliments about our property and staff, they are pretty amazing! We are definitely lucky to have them! We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager [email protected]

"Excellent stay"

5
22/08/2017

Top notch all the way. Has been a favorite for many years and will continue to be for many more. Always clean and comfortable with good breakfast and cheerful, caring, efficient staff, Beds are very good, with a comfy chair to watch TV and a good desk chair for desk work...with good coffee makers, microwave and refrigerator. An excellent choice for a short or longer stay.

"Thanks for nothing!"

1
21/08/2017

I am not rich by any means, my husband and I have been working very hard on a home improvement project that we have to do ourselves due to budget constraints. I have a very bad back and the paid had become so bad that we decided that a night in a hotel, specifically picked because they had a hot tub was worth the cost so I could relax and allow the jets from a hot tub to alleviate the pain even for just 1 day. Upon checking in...only after I had already PAID I was told by the front desk associate that the manager was fixing a simple issue with the aerator. Now mind you I understand sometimes things break, but, I was also told this issue was being fixed at that moment. I said well then my husband and I will walk across the street and grab some dinner then by the time we are done we can then go sit in the hot tub. We get back, change our clothes and go to the hot tub only to find this letter on the wall. ( I cannot past a pic here as your system will not let me but I will do so on the site where I can give a review) "Aerator not working on spa. Management". I proceeded to just try to sit in the BROKEN spa...well lets just say I could have stayed at home and sat in my bathtub and saved myself $188.18, plus the cost of dinner $30 and the gas $20 and had a better result. Just to be further aggravated by the manager who we ran into on our way back to the room as we were leaving the "SPA" I was asked by the manager "How was the hot tub?" Well sir...it's broken as you know and he said "yah, well it's still warm!" I specifically said as I was checking in the purpose of this stay that we technically cannot afford was that I was in pain and the hot tub was the reason for this last minute decision. I could have at that point, had I known that is was not able to be repaired, we could have found a different place to stay that had a functioning spa and therefore would have at least been worth the money we spent. This money was my grocery money for the next 2 weeks and my husband I decided that we would even resort to eating top ramen in an effort to allow be some bit of relief from the pain I was in. What could have been an enjoyable and relaxing night was instead made work by the fact that the staff can't seen to figure out how to flip a mattress. Layed in what felt like a comfortable bed until I noticed that I felt like I was laying head first down hill. I used 3 pillows to prop up my head and my feet were STILL higher up than my head. I looked at the mattress for a moment and then ALSO realized that there is a thin fitted sheet that is the only thing between my body and the actual mattress itself. I don't recall EVER staying at a hotel where they did not also have a mattress pad/cover under the sheet protecting people from other people's...ummm well bodily fluids I guess you could say. I just sat on the edge of the bed and cried. My husband suggested we leave and just go back home and get our money back, but, I was in too much pain to pack up and go at 8pm at night. I wish we could afford to go on trips and vacations or just simple weekend getaways, but, we are the 2 income working poor who just decided that my health for just 1 night was worth a bit of sacrifice in our normal struggling budget. Well that was an absolute waste and we will be luck if we can afford to do that again in the next 6 months. I never complain about service...I usually just don't return, but, I would REALLY appreciate someone stepping up and trying to prove to us they really do care about our experience and offer a chance to make it up to us. If not then at least offer our money back.

"Nice medical discount!"

5
13/08/2017

No need for car for extended medical stay. Pharmacy, restaurants and groceries all within walking. Hotel shuttle transported us to and from airport and all medical facilities. Staff was exceptional, from front desk to maintenance to breakfast attendants. Management frequently present and pitched in to help staff.

"Last minute stay over"

5
07/08/2017

Excellent stay Service was fantastic the room was beautiful the bed was large everything was perfect would highly recommend this hotel A lot of extras were complementary directions were easy to find the room staff was very accommodating

"Comfortable Stay"

5
07/08/2017

Family had a wonderful time. We were in town for a soccer tournament. Had a last minute change in schedule and were able to find this room. the location and the room were fantastic. We were able to get all we needed. Thank you

"Clean, excellent value."

5
07/08/2017

Would come back! Clean, nice staff! Pool, hot tub! Big rooms, great service. Great location! Free breakfast! Value is there! Nothing more I needed. Very happy with our stay. Staff was friendly. Relaxation was accomplished.

"Unique and comfortable property"

5
06/08/2017

BW Heritage was such a pleasant surprise - unique three-building arrangement that felt like a "mini-resort" in the city. Our room was so comfortable and well decorated, we felt pampered. Breakfast was top-notch in preparation, cleanliness and convenience. Highly recommend this property.

"Great Service!"

5
05/08/2017

My wife and I had recently booked 2 nights through a travel agency. Upon arrival the Inn had received no notification in their system of our confirmation. They went out of their way to secure us our rooms upon showing our emailed confirmation. A great job and a big relief for us. There is also a very good breakfast included with very helpful staff there as well. Would definitely stay there again.

"Perfect Blend of Quality, Tradition, Motorway Access, and Value"

5
03/08/2017

Conveniently located just off the motorway, but once you are there it feels like a retreat from ordinary motels in a tasteful Heritage Inn environment. Aesthetically pleasing, well- maintained, and competitively priced. Rooms that are more like suites, free internet, above average breakfast buffet served in a separate breakfast room, outdoor pool & indoor whirlpool, fitness room, small lobby with a warm sitting area, delivered by a caring staff. A great place for a brief slow-down and rest from a fast-paced, impersonal world. A perfect blend of quality, tradition, convenience and value.

"One night stay before climbing Mt Baker"

4
01/08/2017

It was quiet, restful,clean and appealing. Also near good stores and restaurants. We needed a quiet room and good sleep before our adventure and were pleased to be close to our destination. It completely met our needs

"Good hotel!"

4
30/07/2017

Our room was spacious, clean and a very comfortable bed! The hotel is older, but everything has been well maintained or upgraded... no hesitation about staying here again. There are 3 separate buildings with no elevators... so ... if stairs are an issue- ask for a lower floor room. The only true negative we found was each floor has an access door from outside at the end of each hallway. This door is set to SLAM shut. If you have any desire to sleep... get a room at least 2 rooms from the access end!

"Must stay at hotel."

5
29/07/2017

If you are ever in Bellingham, this is the place to stay. Wonderful staff, great rooms, great full breakfast choices, fitness room that has what is needed, plus in the summer a pool and hot tub. Staff make you feel like you are in a home away from home.

"Amazing "

5
28/07/2017

We have stayed at a lot of hotels from the moment we got there the service was exceptional The room was amazing they had a great breakfast one of the best hotels we've ever stayed at will definitely stay there again the rooms were clean and updated and very central to everything

"Gone Downhill"

1
26/07/2017

Currently at this hotel and checked in late. Reservation was on the books for a couple of months and was relegated to room in basement of building one. Awful moldy smell and very small. Asked to be moved due to sensitivity but told fully sold out. Not impressed at all. Better stays in Bellingham and will NOT be back. Hope to move tomorrow as need to be in town for a few days.

"Interesting"

3
24/07/2017

I expected more for the price. Room was not very clean and the bathroom sink drained slow. Noisy people next door until 2 a.m. If you opened the window shade people looked in grim the pool as they are sitting right there. Staff was nice though.

"Exhausted"

2
24/07/2017

The room was so loud we could hear the neighbor across the halls alarm clock. I've stayed in Best Westerns often and never run into this. Tons of great reviews on this property so I can only guess they stayed in one of the other buildings because our visit was terrible. When the guests upstairs walked it sounded like they might come through the ceiling. We were placed in a basement room where the window looked into the stairwell so we had to smell everyone's cigarets as they took their last puffs before coming inside the building.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear exhausted2017, First and foremost, I would like to apologize for your experience here at the hotel. Typically, our rooms are comfortable, so it's disappointing to hear otherwise. Just know that this isn't the norm around here. We're currently working on making a plan for a rooms renewing to make our guests more comfortable, especially on the first floor in our Alexandria building. So I hope you'll consider giving us another chance the next time you visit Bellingham. If you ever have any questions or if there's anything we can do to accommodate you, and give you the superior experience you deserve. At your service, Alyssa Larsen - Front Office Manager [email protected]

"Pleasantly surprising!!!"

4
23/07/2017

This hotel was really great and continued to surprise me during my stay. The bed was excellent, on par with higher end hotels. Free internet. The free breakfast had more choices than you might normally find and the food was quite good. The lady attending the breakfast room deserves a raise because she worked non stop keeping items stocked, food area clean, and removing dirty dishes. The fitness room was well equipped, had two the, plenty of towels and water, and didn't stink!!! The two front desk people were both great, and I have to say that Tim was not only expedient at checking us in but also a super nice guy. The only reason I could not give a 5 was because our bathroom was the size of a closet (the door could only open about 75 degrees). I believe the other rooms were larger because our door was the only one recessed about 42" back from the hall in order to make room for the maid closet. Also there were a few deferred maintenance issues so management needs to spend a little to get those items addressed. Still I would definitely stay here again.

"Just a super comfortable and convenient place to stay!"

5
23/07/2017

This was such a pleasant surprise! I'll just list the things we thought were great about this hotel. Location: Right across the street from the Bellis Fair Mall, and other shopping and restaurants (Rite aid, Marshall's, Ross, Denny's, Shari's), windows OPEN in the rooms! Easy to find. Clean. Decent breakfast spread. Coffee in the lobby/hall (as well as a lot of different teas, coco mix, and apple cider mix, and coffee creamers). Nice staff. Rooms are roomy and the beds are comfortable (I thought the pillows were too soft but I like very firm pillows. Bedding was nice and clean. Keurig in the rooms. Mini fridge, and microwave. Good television. I forgot shampoo, and even the shampoo and conditioner were pretty good. We will definitely return to this hotel in Bellingham. Windows opening was a huge plus for us - ahhh fresh air!

"Excellent stay"

5
19/07/2017

A wonderful hotel with a great staff. The location was near the interstate and seemed quiet. The rooms were clean and nicely equipped with all the necessities. Would stay there again.The staff was well aquainted with local restrauants and attractions.

"Good value"

5
18/07/2017

The rooms were very comfortable and the location is right near the freeway. When we checked in the rooms that were available required at least one flight of stairs. No elevator so be sure to request a room in building a near the lobby if you can't do stairs. Staff was willing to help with luggage if we needed it.

"Outshines Other Best Westerns"

5
18/07/2017

Staff was courteous and helpful, room was spacious and beautifully decorated, upscale and roomy bathroom, outstanding breakfast with fresh fruit and good quality bread items. We stay at many Best Westerns and this property is definitely a cut above.

"The most amazing beds but..........."

4
17/07/2017

We stayed two nights and for the most part enjoyed our stay, the positives were the beds were the most comfortable we've ever had at a motel, the pool was super clean, the breakfast was above average, and the towels were thick and luxurious. When we first came in the room we were disappointed with the cleanliness of the room, it had clearly not been dusted in quite some time. There was dust on top of the microwave and refrigerator, there was dust on the nightstand and dust on all the baseboards. The coffee pot was defective and caused the coffee pods to get grounds in our coffee, we asked the front desk to replace it and if they did it still did the same thing. Also the first night we were there someone from the front desk called us at 10 pm (after we were asleep) woke us up to ask our first name because there had been a mix up, not happy at all that happened. We told the girl at the front desk the next morning and basically got a "sorry". Also they advertise cookies in the afternoon however the tray was always empty. Also when the maid cleaned the 2nd day she didn't even give us clean coffee and drinking cups, that was weird. Having said that we would probably return but they really need to give their maids some training, just a few adjustments and this would have been a 5 star review.

"Short and Sweet"

4
13/07/2017

I came their with 8 15 years boys for the Bakerfields Basketball tournament and we were on a budget. I booked the hotel online and I called the hotel to reconfirm and they not only gave us rooms together they even gave us discounts on room better rates than online. the check in staff was patient and professional and so was the the checkout staff. The rooms are are very clean and up to date with high quality things in it, everything looked new and seemed very recently renovated. breakfast was good (i wish it ran until 11 am instead of 10 am so people can sleep in). so close to the Bellisfair Mall, banks, restaurant, mall food court etc..a must stay highly reccommend it. Madhu

"Very nice hotel!"

5
13/07/2017

We had a great experience staying here. Pet friendly, yet super clean and updated. The beds were more comfortable than my bed at home! The pool area is nice, yet small. We had the whole pool to ourselves.

"A decent place to stay right by Bellis Fair"

3
12/07/2017

We stayed for 2 nights at this hotel. Having tried a few hotels in the BW chain, we wanted to see what was so different about the "Plus" brand. Friendly staff greeted us at arrival and had us on our way to our room in the first building quickly. Ample free parking was available and we were able to park near the stairs to the 3rd floor. The room we had was spacious enough for 4 with just enough room to put down a cot. The decor was nice and was probably updated a few years ago. Bathroom was clean and the beds were perfect. Their 24/7 gym was decently stocked with cardio machines, universal and free weights. The outdoor pool was quite small and cold but the kids still enjoyed a quick swim. Breakfast in the morning was standard fair with scrambled eggs and sausages on both days. A variety of pastries, cereals and waffles were also available. It didn't change between the two morning we were there, so not sure how often they rotate the types of items. For a "Plus" BW, my guess is that their room decor and fitness center made it that rating. Overall, we had a good get-a-way with the family but for the price paid, I would try different hotels in the area before returning.

"Great place to stay in Bellingham"

5
09/07/2017

The service at the front desk is exceptional. We requested a top floor and it was so quiet. Even though the freeway was nearby we didn't hear a thing. The rooms are nice and spacious. Very clean facility. Good breakfast.

"One night stay"

5
07/07/2017

Great hotel, rooms are excellent and breakfast was great. Nice relaxing evening away from home. Will definately plan to stay at this location next time in Bellingham. Very convienent and close to all others needs in the city.

"Alway comfortable and quiet"

5
06/07/2017

Always clean and comfortable I have stayed here many times and always know that I will be satisfied. I tried the pool and hot tub they were great very nice. I have already booked my next stay and look forward to it.

"Charming hotel!"

5
03/07/2017

Delightful stay with attentive staff and lovely decor. Definitely felt more like an inn than a hotel! Even the eggs at breakfast were better than you usually find at a BW or any other included-breakfast hotel.

"Beautiful Bellingham!"

5
02/07/2017

We traveled extensively throughout Canada and stayed in many hotels. This one was comfortable, quiet and they had a wonderful buffet breakfast which even offered a non diary milk option! I would highly recommend this property. The staff is great!

"Great place to stay in Bellingham"

5
27/06/2017

This is close to shopping mall, restaurants on the Guide Great mexican next door easy drive to downtown or fairhaven for more shopping and restaurants. Nice pool and hot tub. ( Pool outdoors so summer only) Great breakfast room with Hot items to choose and gluten free on request

"Great place to stay"

5
25/06/2017

Was very pleasantly surprised to arrive at this location. Updated front office and grounds. Easy check in. Room (king) was very spacious with new decor. Nice sized tv and extra seating. Microwave and Kuerig coffee. Ceramic mugs and glassware instead of paper and styrofoam. Breakfast was nice. Good choices. Room spacious and clean. Lots of parking. Easy to get to. Near a mall with several restaurants

"Super Pleasantly Surprised!"

5
24/06/2017

On our way home from Canada to California we stopped for a night's sleep. Although right next to I-5, we had the best nights sleep on our entire trip. The staff was very helpful, the room very quiet and the best hotel bed we had ever! Its also more quaint looking than the standard big chain hotel. The complimentary breakfast was also above average. We will be watching for other Best Western Plus hotels along our travels now if this is the kind of travel stay we'll get!

"best bed and pool"

5
16/06/2017

bed here is unbelievable, had best sleep. Quiet good breakfast. Pool adequate and heated outdoor hot tub on small size but good and clean. breakfast great -big breakfast and good quality. no elevators and amenities split between the different complexes but all close enough for easy walk .would defintly stay again

"Great"

5
14/06/2017

The beds and pillows were off the chart comfortable. The water was not as warm as I would have liked it to be in the shower but was, I suppose, warm enough. The staff and the rooms were very well decorated. Their was no pretty view to see so I kept the blind pulled which was just fine.

"Home away from home!"

5
04/06/2017

I always stay here when I am in the area. They are very accommodating, close to shopping and restaurants. The beds are super comfortable and the room are just the right size. Their breakfast has a nice variety. I love Best Western Heritage Inn!

"Hidden Gem"

4
04/06/2017

Great stay ~ comfortable beds and quiet rooms. Check in was a little slow, but it was a new staff member so understandable. Didn't have the breakfast so can't speak to the quality. Will definitely stay here next time we're in Bellingham!

"A Hotel That looks like a condo complex."

5
04/06/2017

Totally surprised with the set up of this hotel. It has three separate complexes, with pretty luxurious rooms and the best bed ever. The ONLY drawback is no elevators, but, the front desk asked right up front if we needed a ground floor. Great staff. My wife wanted to know who manufactures the mattress. We both have bad backs and after 2500 miles of driving down the Al Can from Alaska, this was a great welcome back to the USA!

"Great place to stay!"

5
03/06/2017

The staff were very friendly and efficient. The room and bed were comfortable and clean. Breakfast was very nice. The location was great - easy to get to shopping, restaurants and the highway. We will stay here again!

"great place to stay if flying out of Bellingham Airport"

4
03/06/2017

No elevators but we were asked if stairs were a problem. Having heavy luggage could have been a workout. Very friendly staff, clean hotel inside and out. We opted to stay, pay to leave our car there and use their shuttle to the airport. Had a problem with the shuttle picking us up on our return. Next time we'll use their hotel but leave our vehicle at the airport.

"Noisy"

2
01/06/2017

The doors are loud and the hotel appears to be poorly insulated. It's easy to hear everyone coming and going. Also the hotel is a series of unconnected buildings which can make accessing the amenities awkward, especially if it is raining, as it was during our visit.

"Nice stay, but far from a nice view"

3
30/05/2017

We had a nice and pleasant stay at this hotel. Breakfast was good and the kids had fun in the small pool. Location was not as good as we expected. It's close to the highway, so very convenient if you are on a road trip and want to stop just to rest, but there were no water nor any kind of views. Room was clean and beds comfortable.

"Bellingham BW"

5
29/05/2017

Very happy with this hotel. Excellent customer service when we arrived. Pillows and bed were great. Good access for parking. Breakfast area was really clean. Overall breakfast was really good. Definitely would return.

"Hotel stay."

5
28/05/2017

Great value for the Bellingham area. When traveling for business Best Western has great rewards points program. The Heritage Inn offers a simple breakfast that has easy access in and out. They have a pool for the summer visits.

"Excellent hotel with lovely staff"

5
27/05/2017

The only issue I had was with the dryer which wasn't working but I wasn't aware of that until after I had done the washing!! This involved a trip to a launderette to get it dried!!! The staff particularly will on reception were very helpful but it was still annoying Apart from that everything was exceptional. Typical of what you would expect from a large respected hotel chain.

"Treated like family, beautiful, exceptional service and amenities"

5
25/05/2017

Excellent stay! Helpful friendly staff, great quiet beautiful comfortable room that faced a creek and trees. Quiet with the sound of birds and rushing water. Thank you from the bottom of my heart. My family was not able to be with me. I was recovering from surgery and unexpectedly needed a place to stay. Best choice I could have made, as I was treated like family. They found me a room immediately, provided a dvd player and selection from 400 movies and popcorn for free!! Room has fridge and microwave. Charging stations for my electric vehicle. Exceptional customer service and hotel benefits. To name a few...... Morning papers were provided along with a free outstanding breakfast. ( Sausages, waffles, scrambled eggs, sausage gravy fresh biscuits just to name a few.......many other continental items.) I was unable to use the pool but it a nice one in a tranquil setting. Close walk to shopping and great food. Free shuttle service. Organic toiletries. Thank you. Highly recommend.

"Good Value"

4
23/05/2017

This hotel was clean and comfortable and the staff were great, especially the front desk staff and the fellow who ran the breakfast service. He was constantly refreshing the breakfast items and kept the room very tidy.

"Excellent hotel"

5
23/05/2017

I would recommend this hotel as excellent in every way. Clean, well appointed, staff helpful, excellent breakfast, beautiful hotel. Excellent value for the price. I paid a pet fee for staying there; which was a little higher than other hotels in this area. I'm still glad that I stayed at this hotel; and would do so again any time I'm in the area. I have already recommended the hotel to others.

"Great hotel! Attractive, well maintained, convenient."

5
18/05/2017

A Very attractive and well maintained hotel. Breakfast is extraordinary. Location is just off the interstate but it was very quiet. Good value. Staff was exceptionally friendly and helpful. Only thing I didn't like is that the only pillows were feather/down pillows, but I will definitely stay here again.

"great location"

4
17/05/2017

Its alongside an interstate but you can't hear the traffic. Its across the street from a shopping mall, and near two casinos. It's just a short drive to the Canadian border or the saltwater. Its a nice hotel in a nice location for doing some exploring.

"Could Have Been A Five"

3
11/05/2017

This was a little tough. We loved most everything about this place. The staff was a 5. Easily. The location was great. Easy in. Lots of things nearby. The creek running between buildings was pretty. Breakfast was better than solid. But there was one of those "trying to cover up a lingering smoke smell" to the room. And it was stronger in the bathroom. We got there late so it just seemed an annoyance. But in the morning it seemed strong enough in the bathroom that we didn't want to spend the time to shower. It may have just been our room. If we were staying longer we'd have talked to the staff about it. Really though, with that exception this place is a 5. It's one of the nicer "inexpensive" places I've stayed in years and I travel a bit.

"Great Place"

5
09/05/2017

Very clean rooms. comfortable beds...excellent location offering quiet for a great nights sleep. Excellent internet service. Large big screen tv, micro wave oven, fridge. Staff goes out of their way to be helpful. Pool looks great (didn't) use yet...as it is an outdoor pool.

"Alaskans who have a family member medivaced to St. Joseph's"

4
08/05/2017

Many Alaskans, in critical health conditions are medivaced to St.Joseph's Hospital. Since this is a stressful time for families, this is a good place to stay. The Heritage is relatively close by and a good place to stay. Only two stories high and no elevator in case you can't pack your luggage up a set of stairs.

"Excellent Hotel and Grounds"

5
07/05/2017

Came to the hotel after taking the train from Vancouver to spend the night and continue to Seattle. It is 20 min. from the train-10 min. longer than they said so a bit of a problem as train was delayed. Shuttle took us but needed a taxi for 2 younger ones. The 3 rooms were quiet, comfortable and had great beds. Breakfast was good. Wished we could have stayed longer and used the pool.

"Quiet and Clean"

4
02/05/2017

The staff is always pleasant and professional. Room is clean and best part is, I can sleep with window open. In room Keurig and small kitchenette, microwave, and Fridge. Check-in staff is always eager to get you the most rewards points for your stay. Always remembers my room preferences. Fast food, good restaurants, and grocery stores all very close. I don't know why all the other Best Western Plus aren't as good, but this is an excellent business Traveller choice.

"Quality"

5
23/04/2017

Outstanding staff that helped get checked in! Nice room with great mattress! TV work well. Location very nice. Breakfast was outstanding compared to other hotels! I sincerely recommend hotel! Great value compared to other brand of hotel!

"Business Stay"

5
23/04/2017

Great location for the busy business traveller. Simple access to and from I-5. The right amenities to get work done. I enjoyed the morning breakfast offerings and got off to a great start to the day. Check out was easy

"Excellent Stay!"

5
22/04/2017

My wife and I thoroughly enjoyed our stay at your hotel. I have been a Best Western club member for about 25 years and have stayed in your hotels worldwide and in all that time I have only had one mediocre stay that I can recall. Keep up the great work!

"Great"

5
22/04/2017

Stayed a night with our kids, very clean, the beds were so comfortable and the breakfast was really great. We were across from Bellis fair, Marshalls and Ross, great location. Would absolutely recommend to everyone.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Shannon H, Thank you for taking the time to write us a 5 star review! I am glad to hear you enjoyed your stay, we look forward to welcoming you back in the future! Best, Alyssa Larsen Front Office Manager

"Great location, wonderful staff"

5
19/04/2017

Really enjoyed our staff here. Beautiful and easy access location. Would definitely stay again! Clean rooms, the best towels (I stayed at a Marriott after staying here and their towels were like rough paper after Best Western!) and the beds were super comfortable.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear martaw55, Thank you for your 5 star review! I am glad that we have gained another loyal guest! Our towels and beds are amazingly soft, I am always so tempted to take them home; they are definitely one of my favorite amenities we have. We look forward to welcoming you back many times to the Best Western! At your service, Alyssa Larsen- Front Office Manager

"Great access!"

5
17/04/2017

This wonderfully local Best Western offers more than a bed. They have a country feel when one stands on the bridge watching the winter water babbling across the rocks. The staff are all friendly and helpful!

"Breakaway Shopping Trip"

5
17/04/2017

I have severe arthritis in my spine and have a special mattress at home which accommodates to this. I was very pleasantly surprised to find that the hotel mattress provided me with a level of comfort which met or even exceeded my home mattress! The staff were quite willing to print off directions to a local address for us. There were little extra "touches" for the holiday like decorated Easter eggs at breakfast. Very clean and very quiet! The Mi Mexico restaurant located adjacent to the hotel was very good as were other restaurants in the area. Lots of nearby shopping. We will definitely return.

"Super Friendly!"

5
17/04/2017

The staff at the Heritage Inn is super friendly, positive, and helpful! Mexican restaurant right outside the door as well as other restaurants and shopping within walking distance. A must stay when visiting Bellingham!

"bellingham value"

5
09/04/2017

quality stay, large room. well planned breakfast, helpful staff, convenient location. I would recommend to others and stay here again, wish more hotels were like this one. Pretty quiet inside despite freeway location

"First class"

5
08/04/2017

We've stayed in many Best Western hotels over the years and this is probably the best. Cheerful and helpful staff, very well equipped rooms, great breakfast selection - the best we've found anywhere. Convenient location just beside I-5, but only minimal traffic noise. Buildings set beside a picturesque little stream. A short walk to BellisFair mall.,

"Great Price, Nice Lodgings"

4
08/04/2017

Great Price, Nice Lodgings. Unique exterior, not your usual hotel look. Very nice accommodations and breakfast. We got a great price reserving just a day ahead of time. Very friendly and helpful check in. Pet friendly.

"Convenient location"

4
08/04/2017

Comfortable, clean and a good breakfast. We were in the area for a medical procedure and this location worked out very well for us. It is right beside a small mall which has a good Thai restaurant and it is across the street from Belle Meade shopping center. We will definitely return.

"Great place to stay"

4
06/04/2017

Stayed here a lot when having to work in Blaine Washington area. Close to freeway, shopping mall, and restaurants. Rooms and beds are comfortable and great breakfast area. Checkin and out are easy. Friendly and helpful staff.

"Comfortable Bed"

3
28/11/2016

This was the fourth time my wife and I have stayed at this hotel. Not much to add to previous reviews except two items. The hot breakfast is wonderful! Lots of food in a pleasant and very clean environment. Our room had only 1 chair and no table. This makes it very difficult for two people to enjoy a glass of wine or watch T.V. without having to use the bed. Otherwise the room was very clean and the bed was comfortable. A microwave and fridge are included but only one person can eat at the desk at a time.

"Stay and Fly"

5
27/11/2016

Excellent hotel for stay and fly package. We were given a to-go breakfast consisting of a bagel, banana, and water. Shuttle to and from the airport. Left out van with the hotel for 7 days while cruising.

"Heritage Inn"

5
27/11/2016

This is a wonderful hotel. Beautiful rooms and easy access to the freeway. Only disadvantage is no elevator. So if you have trouble with stairs make sure you get a first floor room. It is right across from the mall and has easy freeway access but is still very quiet.

"Park n Fly Great way to go"

4
21/11/2016

Used the park n fly. Had an early flight and got shuttled to the airport at 6 am. Shuttle was waiting for me, Driver pleasant. Hotel was nice and clean, staff friendly. If you have a lot of luggage I would request the ground floor....2nd floor in this case. Has no elevators,

"Fantastic!"

5
21/11/2016

Hotel has an odd layout with 3 separate buildings, but the rooms are fantastic - clean and high quality decor. Breakfast was fantastic - lots of selection and good quality. Beds are really high, but very comfortable.

"Professional & dog friendly"

5
20/11/2016

Checking in, I was very impressed by the professionalism of the front desk staff. The beds were plush and comfortable. My biggest concern these days is how dog friendly a property is. The rate for having a dog with you is more than most properties...$20. However, you get a bag of goodies for it. And there are plenty of areas for your dog to go potty with an abundance of places to get potty bags. Upon leaving they gave me directions to a wonderful dog park.

"Very Pleased!"

5
17/11/2016

We recently stayed here 2 nights so we could go shopping and explore some city parks. From the first phone call onward, we experienced nothing but helpfulness on the part of front desk staff. They were even kind enough to allow us to have a couple of parcels delivered and held until we arrived. Check-in was easy and fast. Our dog loved his "welcome" bag of goodies and enjoyed coming by the front desk for treats! Staff here love dogs, and this is appreciated by the owners. There is a separate building for dogs and their families and it is in equally good condition as the pet-free buildings. There are exterior stairs to access the buildings but we didn't mind. Plenty of parking right outside, and the room was clean, quiet and comfortable. We especially liked being able to open the window for good ventilation. Breakfast was one of the nicest spreads I have ever seen at a Best Western. They even had locally-made granola and a selection of high-end teas! We thoroughly enjoyed our stay. I would highly recommend this property and would love to come back if we have occasion to visit Bellingham.

"Always a great stay"

5
01/11/2016

We spend a couple nights there,,one going on vacation and one coming back. Friendly people and a great place to stay with shuttle to the airport. Bell is Fair is just across the street, Boston Pizza is close by and a

"Hotel stay near the hospital"

5
01/11/2016

A very convenient, clean safe place to stay close to the hospital where my husband was having surgery. I would recommend this hotel that is 10 minutes away from St. Joseph's Hospital. They give a hospital rate on the room also.

"Convenient stop over"

4
31/10/2016

We spent 1 night here on our way north. The hotel is adjacent to the freeway, which was really convenient and easy to find. The desk staff was very friendly and helpful during check in. Our room was clean and quiet, with a comfortable bed and pillows and plenty of room for our luggage. The linens were crisp and towels were sturdy and soft. The morning breakfast bar was well stocked with hot and cold choices, and very good. My only comment is that there is no elevator, and even though we were given a ground floor room, we had to navigate some stairs with lots of luggage. I suggest making sure of the stairs situation before getting your room.. There is plenty of on site parking, and a large mall is right across the street.

"Family Hospital visit"

4
28/10/2016

Our son needed some medical tests performed at the local hospital the Best Western Plus Heritage Inn is convenient to the hospital and is very quiet and restful. We had a nice breakfast prior to our check out.

"Golf Package Deal"

5
26/10/2016

About 20 of us did two nights on a golf package deal. The hotel was outstanding in every way, much to our delight. The location us adjacent to the mall and convenient to everything. The front desk personnel's reception was fast and friendly. There was chili and delicious oatmeal cookies for us as we checked in. Nice! The rooms we clean, comfortable, quiet, but the pillows were strange -lumpy! There was a generous full hot breakfast and too much to list. Very nice. Again, the front desk personnel we wonderfuly cheerful and accommodating. We will be back. J&A M. Edmonds, WA

"Good choice"

5
25/10/2016

Comfortable, clean, and close to the airport. Good breakfast and amenities. Used the computer/printer for my boarding pass. Room was clean and bed was pretty comfortable. Made the early morning wake up a bit easier.

"comfortable beds"

4
25/10/2016

It has a very nice staff and comfortable beds. Close to the I5 and near to a mall. I would recommend the hotel to anyone. The breakfast was hot and the hostess was very friendly and helpful. The only concern was that the parking was a bit far from the room and I had to walk in the rain with my suitcases to get to it. Overall a restful, great stay.

"Pet-friendly gem"

5
24/10/2016

This lovely inn, tucked away next to the freeway, is a traveller's dream. A cluster of buildings, with one specially designated for pet owners (by a stream no less), is surprisingly serene. Staff are excellent, breakfast well-stocked and hosted, and even our dog got a bag of travel items and treats when we registered. Wow!

"Great Stay"

5
24/10/2016

WE stayed in this Hotel for 2 Nights, very clean and accommodating Staff.The Beds were wonderful, Breakfast was Standard, but good. The Hotel is in a great Location, close to everything ( Restaurants, Shops etc. Unfortunately the Jacuzzi was closed for maintenance. If you are a light sleeper, do not stay in the Rooms facing the freeway.

"Did the job"

3
17/10/2016

This hotel was close to where I needed to be, and not too far for me to walk downtown, and to the various places I needed to go to get ready for a mountaineering course I went on. Breakfast was included. Staff was friendly and helpful. Free shuttle from airport. Room had a faint mold smell, which is why only 3/ 5 bubbles.

"More comfortable than home!"

5
16/10/2016

My wife and I made a quick trip to Bellingham in order to check out senior services for her 96 year old father. We requested and received a first floor room. The front desk staff were quite friendly and welcoming and our check-in went very quickly. We were directed to the plate of fresh cookies and coffee bar. We found the king-sized bed to be very comfortable, even more so that the expensive mattress which we have at home. The front office staff was very helpful in responding to our request for directions. Checkout proceeded very smoothly. The hot breakfast was quite good and the breakfast room was kept neat and tidy. We will definitely return to this location in the future!

"comfortable and safe"

5
14/10/2016

The location was convenient and the room was clean and comfortable. The staff was super helpful and so nice. Kitchen staff for breakfast were accommodating and food good. We stayed 2 nights because after the 2nd night the rate was very affordable and the accomodations excellent.

"Less than an hour from the Canadian Border"

4
12/10/2016

We were at a Friday conference in Seattle and decided to make it a long weekend, and go visit Vancouver BC as well. The conference ended late and so we booked a room north of Seattle so we can get a good start on Saturday and head into Canada early. The hotel is also pet friendly and that is another reason we decided to stay here as we were traveling with our dog. At check-in, we were provided a doggy goody bag: cloth feeding bowl for dry food, poopie pick up bags, and a dog treat. This location was fantastic-- close to the freeway, and have a few chain restaurants within a couple of blocks. When we got on the road Saturday morning, we didn't have any traffic (since we were out of Seattle) and it only took us about 45 minutes to get to the border-- with no lines. The hotel room was clean and the bed was comfortable. The area was very quiet. My husband has to have breakfast first thing in the morning and he LOVED the complimentary breakfast because they had bacon! He brought a plate to the room for me and I was surprised as well! We will definitely stay here again. If you don't bring a pet, it is very valued price. We paid extra for our dog but we didn't mind. Very comfortable stay.

"Pleasant surprise!"

4
09/10/2016

Even though it's right next to a freeway, it was surprisingly quiet and peaceful. Ask for a creek side room in the same bldg as the lobby. The room was really clean and comfortable. There was an excellent Mexican restaurant right across the front parking lot. The front desk staff were really nice too, which is a huge plus to me.

"An Oasis in the Midst of Commercial Enterprises"

5
09/10/2016

We had stayed at this hotel more than ten years ago and remembered liking it, so when we were planning a trip to Bellingham WA, we decided to stay again. The hotel is surrounded by lots of commercial enterprises, including the local mall. Despite the setting, you hardly notice the surrounding businesses. This is due to the fact that the hotel sits among trees, and there is a creek that runs through the property. It feels like an oasis in the midst of a commercial setting. Named the Heritage Inn, the décor has a traditional feel in its furnishings, which we like and remembered from our previous stay. This isn't to say the furnishings are old, quite the contrary, they are new while in keeping with the heritage/traditional style. A couple of bonuses for this hotel is that it is dog friendly, and it has one of the best breakfast buffets we've seen for hotels in this class. There were lots of choices and the buffet was spread out, making it easy to select your food choices without tripping over other guests. We will not hesitate to stay at this hotel again, should our travels take us to Bellingham WA.

"Thank you"

5
09/10/2016

We appreciated the cleanliness of your hotel, the smiling faces of the people and the wonderful breakfast. Although this hotel is next to the freeway, there was no noise, very quiet and comfortable. The staff was friendly and attentive. Very nice indoor hot tub as well.Thank you!!

"Very clean and pleasant hotel"

4
05/10/2016

Thus was our 2nd stay at the hotel, very clean and convenient hotel with quick access to I-5 and shopping areas. The staff was very helpful and rooms were clean. Excellent soft beds! I recommend the hotel to travelers and couples that want to spend a quiet weekend.

"So pleasant we stayed an extra night!"

5
04/10/2016

This hotel is tucked (oddly, but) quietly by the I90 and spread over three separate buildings. We were tucked in the 200 block where the pool and hot tub below were; across the parking lot (in 300 building) is the breakfast room. Superb breakfast from 7-10am, with great coffee and a quality assortment of fresh scrambled eggs and sausage prepared in the kitchen right beside the dining room. Our room was overlooking the pool (closed for the season), and very very quiet. Warning about the hot tub: we chose not to use it as it was completely over-chemicalled. The king bed, linens, pillows were high quality and the towels were thick and fluffy. The front desk staff were warm and friendly both nights and beat the price we found online using our AAA/CAA discount. After hours you can get a hot coffee, tea and some chewy cookies in the main office, which is furnished with modern furniture and a conference room adjacent. The property is located in the heart of the shopping district with no lack of services. Great stay! Great town! I'd go back in a heartbeat.

"San Juan Cruise on the David B"

5
04/10/2016

We highly recommend this hotel. Everything about our stay, the staff, service, accommodations, etc. was great. And the breakfast was outstanding. Easy & quick access to Squalicum Harbor. Upper floors but no elevator, which did not impact us.

"Relaxing stay"

4
29/09/2016

We had a quiet room overlooking the creek. Conveniently located to shopping and the harbor. Our room had a connecting door to the room next door and we could clearly here the folks in the next room talking. Not sure if anything could be done about that. We enjoyed our little bar area, there was even a dining table and chairs in our room. There were "real" mugs and glasses in the room. The breakfast room also had real plates and silverware, very nice touch. I would stay here again.

"Freeway Noise"

3
28/09/2016

The rooms are right next to the freeway. Staff is pleasant and helpful. I chose BW because of location. I was upgraded from a queen room to a king room - which was a plus. However, DirecTV did not work 100% and housekeeping skipped my room.

"Not up to par"

2
25/09/2016

Stayed two nights. Small room. Clean. Breakfast excellent and the staff person was just as good keeping things clean and food trays full. BUT: our room was not serviced after the first night so had to make do with allotted towels etc. Shower was dreadful. Chinese made fixture was not installed correctly and sprayed water all over the bathroom. Huge mess which we had to clean up. Not impressed and not up to our other experiences with BW.

"Great facilities nice location"

4
23/09/2016

This hotel is very different in that the rooms are divided into buildings. we were in the same building as the front desk, the breakfast room and laundry were in another building. The rooms are a good size, TV could be bigger, and the WIFI is good. Bathrooms are a nice size. If there is one draw back to this hotel is that it is located next to the freeway so you do get noise if you open your window. Great fitness centre and a nice pool.

"Another wonderful Best Western"

5
23/09/2016

We got here after camping for a week. Great beds, great coffee, great food! There is a little stream running through the inn, which was very cute. My son loves the blueberry waffles and bacon. Great tv service as well. Such a nice comfortable respite.

"College Visit"

4
23/09/2016

Nicely appointed rooms, good selection of breakfast items, friendly staff. Spent a couple of nights while dropping my son off at Western Washington University. Great location, centrally located with easy access to highway and shopping areas.

"Simple and near freeway."

3
23/09/2016

This hotel is more like a motel. You drive up then are instructed to drive over to another building. The room was nice and clean and had a big bathroom but being right next to the freeway - its noisy.

"worth the stay"

5
21/09/2016

staff was awesome, friendly and courteous. the room was more than i expected. usually i have issues falling a sleep but the bed didn't cause that to happen. feel right to sleep, which is what we really pay for.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Diana S, Thank you for leaving us such a wonderful review. I agree! We do have an amazing staff, they really do their best to make each guests experience a memorable one. I also agree that our beds are very comfortable! Sleeping in a different bed usually gives me a sleepless night as well, but with these beds, you'll sleep like a baby! We look forward to welcoming you back in the future. Best, Alyssa Larsen- Front Office Manager [email protected]

"Cross country trip"

5
17/09/2016

Best Western has become the go-to hotel in our travels. We stayed a a significant number of Best Westerns across the country and plan to stay in them on the way back east. We enjoy the breakfasts and the professionalism of the staff at these locations.

"Good Value at the Best Western Plus of Bellingham,Wa."

4
16/09/2016

This hotel is a perfectly fine hotel but know that it is situated next to a freeway and not within walking distance of anything you'd want to see, like the ocean or pretty scenery. The grounds and the room were nice and it was quiet when the window was closed. The staff was very nice and helpful. Most of all the bed was really good and it was a quiet stay. It was convenient to shopping which is helpful when traveling with family. It is also pet friendly.

"Nice and Clean"

4
12/09/2016

This hotel was not planned for our holiday, we stayed at Heritage Inn for four nights and are very happy with this hotel. Staff are very friendly with great service and the shuttle driver has been great to us. Very clean and nice rooms. A great hotel to stay at while in Bellingham

"The best yet"

5
10/09/2016

We generally choose to stay at a Best Western when we travel, this one was in our opinion the best one we have had the pleasure of staying in. Convenient to the interstate and shopping. Modern, clean, ample parking and a top notch fresh breakfast selection.

"Pleased to stay here"

5
06/09/2016

Very pleased overall. You won't be disappointed. If you don't have a BW card it is on the expensive end. Our room had everything we needed and even extra. The bathroom had a step up into it; it should have been illuminated with a night light to remind guests of that step up in the dark.

"EXCELLENT SERVICE"

5
05/09/2016

We received excellent service. The staff were so helpful; allowing us to get into our room early as we had come in on the Alaska ferry. The room was VERY clean; new bathroom fixtures, fluffy towels, and very comfortable pillows. The hotel is downtown and close to everything. I definitely recommend it.

"Ok"

2
02/09/2016

Not good it has bugs in room and not clean needs better rooms but stuff is nice food is OK o but they do give u a dog bag care bag my dog loved it.as long she is happy me to but need to clean the rooms

"Enjoyable break"

4
01/09/2016

Close to the shops and golf courses. Plenty places to explore with lots of choice for meals ,breakfast choices were good. Overall excellent service other than noise from air conditioning unit which we turned off.

"A Nice Place To Stay"

5
26/08/2016

This was our first stay at the Heritage Inn in Bellingham and were very please with our accommodation. Our only complaint would be with the firmness of the beds and the extreme height of the beds off the floor.

"Best Western Heritage Inn Bellingham WA"

5
26/08/2016

Stayed here again for several nights in August 2016. Clean rooms, nice property, great staff. Only glitch was housekeeping missed one day- problem was handled quickly. Great central location just off I-5. complimentary breakfast is basic, but okay.

"The Place To Stay !!"

4
25/08/2016

This hotel has 3 separate buildings very clean rooms and right off the Interstate going north from Seattle. I recommend asking for a room on the first floor as some of the 3 levels are walk up's. The dining room serves a hardy breakfast.

"Your average hotel. "

3
23/08/2016

This hotel looks very quaint from the outside and even in the lobby. However, I was a LITTLE disappointed once in our room (323). It was quite clean, with the exception of not looking like it ever gets cleaned under the fridge. The doors were a bit dated, the tub was almost non existent :(, the water pressure in the shower was hit and miss and temperature seemed to vary too. However- the towels were fabulous! The bed was comfy, nice size tv, a Keurig machine and our room had 2 luggage stands. However, heavy footed people could be heard next door. I was also disappointed that from a security standpoint, the building's (we were in one of the detached buildings) doors are unlocked during the day. The breakfast was not bad; eggs, sausages, waffles (incl a blueberry option) and misc cereals, fruits & yogurts as well. Coffee was not great. We used points for this stay but honestly, I've stayed down the road at the econolodge and it was just as clean and would choose there over here as far as best value for dollar.

"The place to stay!!!"

5
23/08/2016

Just perfect, beautiful area. First trip to Bellingham ever. We loved it so much we didn't want to leave. Lots of shopping and Restaurants very close, right there. Great second hand store next door. Went there for a wedding and I got my outfit at the Restyle consignment store. Staff at BWP was the best and eager to please your every need. Will definitely be coming back soon hopefully.

"One of the better Best Western's"

4
12/08/2016

We've stayed here a couple of times. Clean and nice rooms. The complimentary breakfast isn't bad either. My wife likes this Best Western and I do as well. It's pretty close to about everything. Per friendly

"Not a Three Star Hotel - More like a Motor Inn"

2
08/08/2016

This Hotel was sold to me as a three star hotel, In my books it is a 2 star. It consists of several buildings all separate from each other, right beside Interstate 5, traffic noise was very loud. Decor is from the 1990's, seriously needs to be gutted and redone. A/C was old and loud, our room had no bath tub or closet and to get to breakfast we had to leave our rooms building and go to the one next door.

"Christmas in July"

5
07/08/2016

What a great stay! Not because it was free with my bonus points, but because it had everything a first class establishment should have. Friendly people, large clean rooms, and an out of this world breakfast bar. And did I mention that it was free?

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Jim P., That does sound like a great Christmas in July holiday! Thank you for taking the time to review our hotel, we are so glad that you enjoyed our establishment! We look forward to your next get away in Bellingham. Best, Alyssa Larsen- Front Office Manager [email protected]

"Bellingham Best Western"

4
06/08/2016

The location of this hotel is close to the I-5 and Bellis Fair Mall if that is your consideration. Although there are chain style restaurants close by the better eateries are downtown which although within a 15 minute drive are not easy to find. Overall this hotel provides good value and the rooms are nicely decorated, clean, and well appointed. And quiet. The pool is very, very small and shaded. I would visit again.

"Great Hotel"

5
04/08/2016

This hotel was very clean and helpful on finding restaurants and ride to and from the airport! There was many restaurants in the area that you could walk to as well, including a grocery store nearby. We loved the experience overall.

"Average everything"

4
02/08/2016

seems this place is going downhill,aging rooms and snobby staff,crappy breakfast and way too overpriced for what you get especially with the exchange rate. special requests never met and keys stopped working

"Mold problem"

2
01/08/2016

My room was on a lower level of the hotel and the entire hallway smelled like musty basement. My room itself smelled like mold. An old bedspread was thrown on a chair. I called the front desk to ask for a different room on a different level. Front desk woman said she'd call me back and never did. I won't be staying here again if I can help it.

"Very comfortable rooms and good breakfast"

4
31/07/2016

We stayed at this Best Western for one night. There is plenty of free parking. Check-in was very efficient and the staff were helpful and friendly. We were in rooms in the same block as reception on the second floor. Our room was large and very smart with very big bed and large smart bathroom. There was plenty of wardrobe space and a good TV with numerous channels. The coffee making machine produced delicious coffee. The curtains provided blackout. We had an excellent night's sleep with no noise at all. Breakfast is free and is taken in a separate building which is a bit difficult to find but when you get there it is excellent with a wide variety of choices of hot and cold options. Overall this is a very good hotel and an excellent option for a stay in Bellingham.

"Bellingham visit"

5
27/07/2016

This is a very convenient Hotel just beside Highway 5. The Hotel is surrounded by trees which cut down the noise from the Highway cutting the traffic noise completely. The Hotel is kept in a very nice exterior and interior condition and offers a very nice hot breakfast with friendly staff. The TV gets high definition service with many channels, the rooms are clean and have a small fridge and Microwave, this is the place to be if you want a nice quiet stay.

"Quiet, well-appointed, and pet friendly."

5
22/07/2016

Driving up to the hotel, I was a little afraid that the freeway noise would make this an uncomfortable stay. However, the room was very quiet, nicely decorated, and large. Breakfast had a lot of choices, albeit nothing too exciting, but pretty good for a free breakfast. There was a big grassy area next to our room where we could walk the dogs, which made up for the location between the freeway and a mall. Nice hot tub and friendly staff. As my niece said, "Nothing sucked......5 stars!".

"Haggens"

5
21/07/2016

I try and stay at a Best Western because I know what I want and what I can expect and most time I'm not disappointed. Thank for coming through. Great breakfast and good WIFI, ample and well lit lot. The fresh baked cookies are a nice touch.

"Best Western Heritage Inn Bellingham WA"

5
20/07/2016

Very clean, comfortable and convenient hotel right off I-5. Lots of shopping and restaurants nearby. Excellent staff & well cared for property. Rates were mid range- good value for dollars spent. Complimentary breakfast with good quality and selection.

"It was great"

5
15/07/2016

It was a last minute decision. I call and the staff helped. The property was nice. The landscape upkeep was good (no weeds) the room was nice and everything was clean and worked, I am Gluten clean and they had food for me for breakfast. A very pleasent stay.

"Impressive "

5
09/07/2016

I had not stayed at a Best Western for years and was pleasantly surprised by how upgraded this property was. The room was very clean and bed was very comfortable. The room had a mini fridge and microwave and Keurig coffee maker. They had nice touches like earplugs in the bedside drawer. (There's traffic noise from I-5) so that helped. This property has 4 two-story buildings, but no elevators). If mobility is an issue request ground floor. Breakfast offered many options and there was a sign that they offered some gluten free options. I liked that it is in easy walking distance from Bellis Fair Mall as well as other businesses and restaurants. I would definitely stay again! I experienced great customer service and they had a very competitive price for rooms!

"Best Western Plus Heritage Inn, Bellingham, WASHINGTON"

5
07/07/2016

A very clean, comfortable and well managed hotel. The staff are extremely friendly, professional and efficient. The hotel is very conveniently located close to the major highway but no so close that there is uncomfortable noise levels.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear James S, Thank you for taking the time to write a review and recognize our wonderful staff! We work very hard to make sure we always excel guest expectations. We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager [email protected]

"gripe"

3
05/07/2016

We are frequent guests at Best Western properties. the Bellingham store room rate is rather expensive compared with other BW establishments. Room is OK, breakfast is very good, but the TV cable package is terrible with limited public channels. there are a number of premium pay packages Location offers easy access to freeway and to Bellingham town Beds are raised and you almost need a stool to get into bed and I found the mattress a bit uncomfortable

"5 For pets"

4
03/07/2016

Great for staying with a pet and good value close to most amenities some you do not need to drive to and lots of places to walk your pet. Bellis Fair across the street - many restaurants all along Meridian my fav the Olive Garden.

"Nice, clean and close."

3
28/06/2016

This was a nice, clean place. The room was small for the money but everything was very nice. We really didn't enjoy the 30 stair steps we had to take to get to our room but we had no other option. No elevator. The breakfast was good. The linens were nice. The location was close to the airport and interstate 5. There were several restaurants within walking distance. I do think it was way over priced. I have stayed at much nicer places for less.

"Bellingham"

4
27/06/2016

Finally a hotel that had a Keurig! Bed was comfortable, staff was nice. Room was great. Breakfast was good. Had good coffee and eggs were actually seasoned. Best tasting sausage I have had at a hotel. Hotel is located right in a small strip mall and across from larger shopping area. It was easy to walk to restaurants in area.

"Clean and close to Bellis Fair Mall"

5
24/06/2016

We stopped here on our way north to BC. It was a little tricky to find but off of the main road, so nice and quiet, it is kind of in the back of a couple of small strip malls, but it is very updated, clean and quiet. The rooms were comfortable and recently updated. The Pool was not open when we were there but it looked like it was being updated. It was very acceptable for a good place to stay and rest up. It is less than five minutes to the Bellis Fair Mall, there are at least three places to have your mani and pedi done in the strip malls around the place, a red robins, mcdonalds and a pizza place all less than five minutes away. Good stuff, we have stayed here in the past and will stay here again.

"Yearly Mother Daughter Getaway"

5
22/06/2016

When the 1 year Anniversary of my father's passing was coming up I suggested to my mom that we go away for a few days so she'd have something to lift her spirits. We decided on Bellingham & stayed at the Best Western Heritage Inn. Just returned from our 5th year of our annual Mother/Daughter getaway staying there. Absolutely one of the nicest hotels I've stayed in. The most wonderful helpful staff, any request we had they were happy to fulfill it. Always those extra personal touches, emails a couple days before your arrival saying they look forward to your visit, check in staff very friendly & professional. Beds are soooo comfortable I wish they fit in my car. Rooms are clean, free wifi, each room comes with microwave, fridge & coffee makers, lots of restaurants within walking distance. Shopping & Bellis Fair Mall within walking distance. Have also stayed there before flying out to Vegas & you can pay less to leave your car at the hotel & catch their shuttle than it costs to park at the Airport. Been going there for 10 years now & couldn't imagine staying anywhere else.

"Excellent hotel"

4
18/06/2016

Much better than average in this price range. Great location near shopping and I5. Rooms tastefully appointed , and staff very friendly. Breakfast better than usual at this price range . All in all hard to do better.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear fortq, Thank you for taking the time to review our property. Your kind compliments mean a lot to us! We work hard to exceed expectations. We look forward to welcoming you back in the future. Best, Alyssa Larsen - Front Office Manager [email protected]

"Great all around hotel at very reasonable prices"

5
17/06/2016

This hotel is located in a very quiet neighborhood. The breakfast is first class. They also have pool and fitness facilities. The rooms are clean and spacious. Overall, we had a great experience at this Best Western Hotel.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Eugene L, Thank you for taking the time to give us a 5 star review. It is always wonderful to hear that our hard work has created memorable experiences for our guests. We do work very hard to continually exceed expectations. Thank you for your compliments, and we will see you next time you are in Bellingham! At your service, Alyssa Larsen- Front Office Manager [email protected]

"Good value"

4
16/06/2016

We stayed for one night in February, 2016 and were impressed with the value. There was free wifi, the room was very large and equipped with a microwave (which we used to heat up dinner), fridge, in room coffee and tea etc. The bed was comfortable and we slept soundly - no noise from surrounding rooms. We were on the second floor and had to walk up a long flight of stairs which wasn't an issue for us but might be for some people. The help-yourself breakfast was served in another building, a two-minute walk from our building. There were hot and cold items (scrambled eggs, sausage, toast, cereal, juice, coffee and tea) and staff were on hand to replenish as needed. Excellent value for the money.

"Impressive!"

5
14/06/2016

It had been many years since I had stayed at a Best Western and I was pleasantly surprised how upgraded the brand has become and how nice this property was. The guest room was nicely decorated with amenities like free wifi, a selection of toiletries, hair dryer, and a Keurig Coffee maker as well as a mini fridge and microwave. Another nice touch was there were earplugs available in the bedside drawer, since there is some I-5 highway noise, but otherwise I did not notice noise from other guest rooms. Breakfast offerings were varied and there there was a note that gluten free options were available. I found the staff to be knowledgeable and friendly. The only drawbacks are there are no elevators, but there are only 2 floors in each building. Another current drawback is the pool is not working and is under repair, but there was a nice hot tub available. The rates were reasonable. It is steps away from the Bellis Fair Mall. I would definitely stay there again!

"The room had a bad odor"

3
13/06/2016

The free coffee was good along with breakfast it's close to the mall the bed sheets looked clean but there was a bad oder in the room which was on the ground floor of building c. The sink was slow to drain

"Wonderful lodging"

5
09/06/2016

I stayed here 3 nights after traveling from Texas. Stayed here because of proximity to the Alaska State Ferry terminal. This is a wonderful place, so clean, free breakfast, free wifi & very quiet. I requested a 1st floor room & was given one. Parking is convenient. There are 3 separate buildings for the rooms. This is aesthetically more pleasing than 1 large building. Nice landscaping. Free breakfasts. Guest laundry is convenient. The housekeeping ladies are superb, very nice & friendly & very thorough. Pet friendly & quiet. The only negative is the closeness to the freeway & the traffic noise & while this didn't bother me, it may affect others.

"Great property, but handicap unfriendly"

4
06/06/2016

It is very unfortunate that the property did not have any elevators. Unless you enjoy or don't mind having to go up and down stairways, it can be annoying/bothersome. The breakfast room is in a different area which makes it somewhat inconvenient to get to if you are staying in another building. The waffle batter were never properly made the 3 days we were there; the waffles always came out uneven and lumpy. The breakfast hardly replenished food items and seemed too eager to put away things, especially during the last hour. The fitness room isn't large and doesn't have a variety of workout machines; however, you are still able to get a good workout with what is there. The pool was being renovated and was closed. The check-in/out staff are friendly and helpful. The huge plus about this hotel is that it is located within extremely close distance of the mall, other shopping outlets, restaurants, and parks.

"Early morning yelling in the hallway"

2
06/06/2016

Based on the reviews I was really looking forward to my stay here. The lobby is cozy and had fresh appointments. The room itself was clean and quiet (even considering the proximity to I-5). However - it was probably the worst bed I've slept in in years, and I travel quite a bit. Tossed and turned all night. Then in the morning beginning around 8:30 the cleaning crew could be heard in the hallways - literally yelling from one end to the other. I'm an early riser, but I had a very late arrival the night before and was looking forward to sleeping in. Running the vacuum cleaner in the hallway at 9am on a Sunday is not acceptable. I am in Bellingham every couple months and will not stay here again.

"Excellent location"

5
05/06/2016

Very clean, comfortable property. Perfect location as it is right off the I-5. Perfect for shoppers who visit Bellis Fair Mall. Ideal location for families as the rooms are very spacious, clean and beds are very comfortable. Delicious breakfast in the morning. Lots of variety of food. Spacious rooms. Has meeting space onsite as well for small groups.

"I would Stay Here Again"

5
05/06/2016

Nice Hotel, easy access to I5 highway. Close to huge shopping mall, short drive to the Outlet stores. Staff were friendly and knowledgable. Breakfast was enjoyable and close, some items changed daily.

"Pleasant stay"

5
03/06/2016

This hotel was very comfortable and the staff was very helpful, professional and courteous. Cookies are to die for. And, always great to have a full breakfast before you start the day. I will definitely return

"Best Western Plus Heritage Inn"

5
01/06/2016

My wife and I drove cross country to Ct and back from Alaska and we stayed at Best Western hotels coming and going. Best Western Plus Heritage Inn was very clean, had a great continental breakfast, and was very quiet. Most importantly the air conditioning worked perfectly. We will stay again on our next road trip...

"My favorite place to stay in Bellingham"

5
31/05/2016

With my daughter in college in Bellingham, we visit quite often. We've stayed at a couple of places there, but the Best Western has proven to be the best for our needs. Breakfast, comfy beds, close to shopping and a quick hop onto the highway to get to WWU!

"Resort-Like Atmosphere"

5
28/05/2016

I chose this hotel while engaged in a business trip to British Columbia. I chose Bellingham based upon proximity to the closest border crossing. Although my stay was only one night, this property left me wishing I could stay longer. I thoroughly enjoyed the unique multi-unit hotel that gave me the impression of a resort-like property. I was close to a variety of restaurants as well as shopping venues. My room was spacious and comfortable. The amenities were fine as was the excellent breakfast in the AM. I want to come back to explore the Bellingham area and would definitely return to this hotel.

"WWU visit"

4
27/05/2016

Time to check out colleges reviews were good. Should have booked room via trip advisor it would've been cheaper than the Best Western page. We got a king bed mini fridge, Keurig maker with 2 coffee 1 decaf, and one tea and a microwave. Being over 6' its nice to take a shower and not have to crouch like most motels little more water pressure would've been nice. Full breakfast was awesome scrambled eggs hard boiled eggs, bacon , yogurt , fresh fruit, waffles, pastries, coffee,tea, juices, cereals, oatmeal, etc definitely a nice spread. They have a hot tub inside and a exterior pool that was closed. Would definitely stay again BUT book through Trip Advisor

"Friendly, convenient and helpful!"

5
25/05/2016

We recently stayed at this property as we had an early morning train to Seattle. They charged just $30 to leave my car there for a week AND they drove us to, and picked us up from the train station for no extra charge! Nice breakfast included in the stay. We will definitely stay there again!

"Wonderful & Refreshing"

5
24/05/2016

Enough route to Vancouver, BC I had the good fortune of choosing this unique property. I really enjoyed the resort-like look & feel as I checked in. Plenty of parking, restaurants & shopping nearby but hotel maitained it's Quaint feel in spite of all the nearby activity. Room was spacious & comfortable. Kuerig coffee maker was a welcome bonus as was the delicious hot breakfast in the AM. I really enjoyed this place and would love to return.

"Good breakfast room, fresh linens, extras"

4
22/05/2016

This hotel was comfortable and very accessible from the freeway. There are many stores and restaurants surrounding the property. The outdoor pool is under construction, but the hot tub was nice and enclosed in an atrium. The fitness center was clean and modern. We were impressed by the breakfast room. There was plenty of seating and a wide selection of foods. The hotel is situated in several buildings and there are a lot of stairs. Our room had a smallish bathroom with a shower only. The beds were taller than we are used to. We appreciated that cookies were offered near the lobby area. The setting is pretty with a stream running through.

"a great,pet friendly hotel with all the perks,breakfast,romantic spa,outdoor pool,great staff,free paper ,close in"

5
22/05/2016

excellent very clean,pet friendly,excellent staff,and a very pretty location,the breakfast area is in one of the seperate buildings away from the office so you don't feel rushed.They have a bunch of breakfast staff to look after all your needs.Great hotel real clean ans spacesuss rooms,right close to the mall and restaurants,awesome mexican right next door.

"Clean but Noisy"

3
21/05/2016

I arrived to the hotel for one night stay on a recent Friday evening. The front desk staff were friendly, if a bit slow. They gave me a room on the first floor of the main building which was average size and clean. Beginning at 2am, there were people partying loudly throughout the hallway, slamming doors, etc. Despite complaints, the disruption continued for a few hours. Breakfast was typical, including eggs and MYO waffles.

"Staying at Best Western Hotels"

5
20/05/2016

I always enjoy staying at this hotel when I come to Bellingham for business. The hotel is always in top shape and the staff is very professional. Last time I stayed here I watched a duck kayak from one end of the creek past the hotel. It was hilarilous (s)he was moving at full speed and swerving from side to side. I have stayed at other hotels and this one is the best.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Rusty S., Thank you for your compliments about our hotel and our staff! We are always doing our best to create the ultimate experience for our guests. Thank you for your loyalty as well. Now that summer is right around the corner, Baker Creek is becoming very active! We are enjoying all the different birds and creatures playing. Luckily, we have a bench right next to the creek, so anyone can go enjoy some nature. Hopefully, you will be able to go check that out next time you are here. We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Not a good experience"

2
19/05/2016

We were given a room on the 4th floor and there was no elevator. I think check-in staff should ask a customer if 4 flights of stairs without an elevator is going to be a problem. Our room was not clean. There was a big black hair in the bath tub and a pee smell in the bathroom. The bed linens were so old they were grayish/yellow. It was not possible to tell if they were clean (I wasn't willing to smell). We had very poor reception from the DirectTV in our room (408). Breakfast was excellent! Very good choice of items and very well presented.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Lori K., First and foremost, please allow me to express my apologizes for the experience you encountered. It is always disappointing to hear that we fell short with a guest experience. Our front desk does their best to honor all requests; which I can see in your reservation you requested the top floor. Being in a hotel with no elevators, our front desk staff is well rehearsed in letting our guests know that the highest floor is up two flights of stairs, and offering luggage assistance. So, again, I apologize if that was forgotten when you checked in. As for the housekeeping, let me reassure you that we only put the best linens on our beds; we pride ourselves in the white luxury linens that we use. It's surprising to read that we were so unhelpful during your stay, as you can see from our other reviews; our staff are always doing their best to go above and beyond the call of duty. If any issues are brought to them, they are quick to fix the problems, so that our guest has the relaxing stay they deserve. Any housekeeping issue could have been cleaned up, and any maintenance issue could have been worked on. I do not want any of the above to be seen as justification; they are merely expressions from our point of view. Please know that all the points you raised in your review were followed up with the front desk and housekeeping. As it is always my goal to improve on guest interactions, please feel free to e-mail or call me to discuss any specifics you would like to share regarding your experience. My e-mail is [email protected] Sincere Regards, Alyssa Larsen- Front Office Manager 360-647-1912

"Best Western Heritage"

5
11/05/2016

By far, the best Best Western we have ever stayed at. We keep going back. Frankly, the service and rooms are far better than some 4 and 5 star hotels that we have stayed at. The staff is always helpful and pleasant, the breakfast is excellent with many items, there are apples and newspapers in the lobby, and fresh baked cookies every afternoon by the coffeemaker in the lobby. Close to the airport, a major mall, and several stand alone stores and grocery stores.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Stan K. YES! This is exactly what I love to hear. It is always wonderful to be acknowledged for the hard work that goes into making us the BEST Best Western. To have an amazing staff that genuinely loves helping guests, is a plus! Thank you for your 5 star review, and your loyalty. We look forward to welcoming you back in the future. At your service, Alyssa Larsen – Front Office Manager

"Mixed feeling but room was charming."

4
11/05/2016

I think the stairs to get to the room are a bit creepy at night but the room was charming. It is an older hotel but was comfortable. The hotel is divided into separate buildings but it is easy to drive around.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Marylin Y., Thank you for taking the time to write us lovely review. We are definitely a unique property with the stairs and separate buildings, but because of this, we do have a houseman on 24 hours a day. We would never compromise safety of our guests, and are here whenever you need us! We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"One of the best!!"

5
06/05/2016

We had two visits to this hotel a week apart, each visit was excellent. Firstly we used their shuttle on a number of occasions and it was really useful; from the airport; to and from the downtown Budget office; to the Greyhound depot. On both visits the staff, both drivers and office, were really great; nothing was too much trouble. We left a case while we toured, very safe. We were even recognised on our return. Both rooms we had were wonderful, spacious and well appointed. The TV coverage was excellent too, able to watch plenty of hockey!! There were all sort of shops close at hand including a Thai restaurant where we ate 3 times, yes it was that good and the helpings were large too. We often rate the BW hotels on their breakfasts!! There was only one BW that would beat this one but that hotel changed hands a couple of years ago and their breakfast really went downhill (we actually use a different BW in that city now). Beside the wonderful choice of food the crockery and metal cutlery was glorious; paper and plastic do nothing for us!!!

"Enjoyable"

5
04/05/2016

Location was great, right off of Interstate 5, Rooms were of good size, breakfast area had good selection of items, near shopping (walked to the Bells Fair Mall), service people were friendly and helpful. Only drawback would be if you were on 2nd floor and there was no elevator. Will definitely stay again.

"Weekend in Bellingham"

4
30/04/2016

We stayed here while visiting family in Bellingham. The hotel location is convenient to all of Bellingham and you can use Meridian to get anywhere or use the Freeway. The traffic noise was not bad, we had a room facing away from the Freeway. Very good breakfast, complementary.

"End of a long trip"

5
29/04/2016

Flying in from New Zealand we were tired and a little brain dead! The driver that picked us up at the airport and the sweet girl that checked us in were so kind and helpful. A good nights sleep in a lovely room with a view of the creek, and a hearty breakfast made this a welcome place to stop overnight.

"BW Heritage Inn"

4
25/04/2016

This is a little gem in Bellingham. The hotel is very clean and the staff is so friendly. The beds are so comfortable and hard to leave! A complimentary breakfast is a nice way to start the morning. A great stop off of the freeway!

"Comfy beds, friendly staff"

5
24/04/2016

We always stay at Bestwestern PLUS Heritage Inn in Bellingham when we go. The staff is always friendly, when we use the complimentary breakfast, it is always plentiful, delicious and has lots to choose from! It is located near the Bellisfair Mall, a short hop onto the highway to get to the Western Washington University and not far from Vancouver, BC.

"Good service"

3
18/04/2016

Good service at the front desk. We have stayed here before and the room was much better than this time. Needs some upgrades in bathroom area. Front desk staff are excellent and could not have been more helpful. Hotel is in a good location in the city and is close to mall and dining places.

"I am impressed by the polite & caring staff, simply the best !"

5
09/04/2016

I am considering spending more time in the USA at the Best Western PLUS Heritage Inn, Bellingham, Washington Andrew, Cory, Ferber (sp) ? , Robert, and many more staff made my experience at this BW peaceful and healing, which is what I needed to rejuvenate my mind, body and soul. : )

"Excellent hotel for a great price "

5
07/04/2016

For a hotel as a stop over you really can't complain. We used this hotel on our way to the Canadian boarder. It is really reasonably priced, a great location as its a couple of hours outside of Seattle and perfect if you are wanting to head over the boarder. There are plenty of restaurants about and a fairly decent shopping mall about a 5 minute walk. Breakfast was excellent and really for the price you can't complain, it's much nicer than a budget hotel and yet not much difference in price.

"Spring Break"

5
07/04/2016

The hotel was easy to find, staff was super helpful and they were thoughtful about offering a choice between lst and 2nd floor accommodations and since I had knee replacement, that was important. They were very friendly and helpful with our dog.

"Very Satisfied"

5
01/04/2016

Nice surprise to find a well kept and clean hotel. Staff so friendly and helpful. Rooms were very clean and well cared for.. Located close to the freeway but without the noise. Many restaurants choices located close by and many within walking distance. Awesome visit!

"Always the Heritage Inn ."

5
31/03/2016

staff always friendly & helpful clean comfortable rooms,quiet ,bathrooms clean & tidy easy access on & off the freeway. close to shopping (Bellis Fair Mall ) restaurants nice amenities- pool (seasonal), fitness room, business centre.

"Hotel by the Interstate"

4
28/03/2016

This hotel's location is a catch 22. It is close to the mall but also right beside the interstate. Hotel was clean, staff were very friendly and the rooms were comfortable. Get price through Hotwire. Our room was on the second floor and right beside the stairs so not very quite but after major shopping sleeping was not an issue. The beds were sooooo comfortable and lots of pillows to chose from. The out door pool wasn't opened but looks nice for the summer. The pool and the hot tub are on the small side but if you want a quick dip it would work. The apprearance of the hotel was wonderful. Would definately stay again....even with the noise.

"Top flight as usual"

5
27/03/2016

Consistently 5 star. Friendly staff, efficient check in and out. Shuttle to airport (with park n fly rate). Breakfast in a large comfortable room. Above average fitness facility. Several restaurants within walking. Wifi was strong in our room. Mini fridge and microwave. If you are flying out of Bellingham this is a nice option

"great stay"

5
21/03/2016

Great staff, nice room modern and pretty, wonderful bed so comfortable, and great breakfast, soy milk available for us with allergy. lots of shopping and restaurants close by. No complaints, will stay there again.

"Motel Quality at Hotel Prices"

2
20/03/2016

Maybe I just got a bad room, but for $150 US, I got a pretty dumpy room in a building that just had stairs (no elevator). This hotel is near the mall in a restaurant area, and multiple buildings make up the property. You need to check in and then drive to your building. The room was old, poorly laid out, and noisy. There was a connecting room door and so much noise coming from the adjoining room (I think they had a humidifier or a CPAP machine). Thank goodness I had ear plugs. The one thing that was okay were the beds. They were comfy. I would NOT stay here again. I'll go back to the Springhill Suites by the airport next time. It's waaay nicer and waaay cheaper.

"Business Trip"

5
19/03/2016

Excellent on all ways. Staff was courteous and attentive. Breakfast was great with lots of choices. Security was evident in that all outside doors were secure and needed key card to access at night. Fitness center open 24 hrs!!!

"Great Hotel"

4
17/03/2016

I return every time I'm in the area. Great service and comfortable beds. The whole purpose is to get rested enough to do another days work, and I do !! And they have real oatmeal - not just the package kind !

"Great place to stay when visiting WWU"

5
07/03/2016

After trial and error we've settled on this as our hotel when visiting our daughter in Bellingham WA. The rooms are always clean, nicely furnished and we like the breakfast. The grounds are nice and the location is great for my husband when he goes running in the morning. We've always found the staff to be pleasant and helpful. We've stayed here more than a dozen times.

"A+ Accommodations"

5
02/03/2016

We asked for, and received, a room that was removed from any designated 'pet rooms'; it was up 2 flights of outside stairs that could be slippery if they are wet and there are no elevators so be aware if you have mobility issues. There are 3 separate buildings and our room overlooked the creek. The hotel is just off the I-5 so you do hear the droning of trucks on the freeway but it is not enough to interfere with a good night's sleep. We could not have been more pleased with what we received. When you open the door to your room and go 'Wow", you know they have done something right. Our room was very spacious and extremely well-appointed. I'm not sure if it was recently remodelled but everything (from the amazingly comfortable king bed to the tiled bathroom floor to the ceiling pot lights to the furniture) looked brand new. The tiled bathroom (tub/shower) is actually one step up from the main room (be careful at night) and is very large. The coffee/fridge/microwave area is set up almost like a mini-bar with a Keurig coffee-maker, glasses, coffee mugs, real cream, overhead cabinets and its own sink. The flat screenTV is wall-mounted in a recess and is connected to Direct TV and its multitude of channels. Breakfast is served only in one of the 3 buildings but you won't be disappointed if you have to walk there. There is lots of choice-scrambled eggs, sausage, waffles, fruit cups, yogurt, juices, milk, coffee, pastries etc. etc. We will definitely be back. One of the nicest BWs that we have stayed in. Highly recommended.

"Great Stay"

4
29/02/2016

Great staff and clean rooms. The hotel complex is layed out in a few buildings. 3 stories high. Easy access off the I-5 and Meridian Way. Walking distance to many restaurants and shops. A strip mall across the street and a block from Bellis Fair Mall. Has a outdoor pool and hot tub, exercise room and a continental breakfast..

"Nice breakfast and great value"

4
29/02/2016

The breakfast is good and the price is cheaper. fitness center is amazing. The surrounding is very convenient. I took my mother and she enjoys wondering around the shopping mall nearby. Room is very comfortable. But a bit noisy as it is close to the road. Oh, the only bad part is that the wifi is not stable.

"Clean, quiet, great location"

4
21/02/2016

We travelled to Bellingham to do some shopping. Hotel is clean and in a great location, minutes from Bellis Fair Mall. Rooms were very spacious. Beds were comfortable and the bathroom was spacious and spa-like! Nice continental breakfast. Worth staying at!

"Excellent Stay and Fly Hotel"

5
18/02/2016

Used this hotel as a stopover prior to an early morning flight to Maui. We utilized the hotel for a Stay-Park-Fly package and were well served in service to and from the airport. Our ride to the airport was excellent and timely. However the gentleman who picked us up upon our return back to Bellingham took back roads back to the hotel vs. using the freeway. I would estimate that it took 2 or 3 times longer to return than our initial trip to the airport. Our flight was 3 hours late which didn't seem to present a problem to the hotel but it certainly didn't require the use of back roads at 12:30 AM. There was no traffic on the freeway either. Long story short. The room and stay were great. Perhaps suggest to the driver that you would like to get there (airport/hotel) quickly both directions to ensure a speedy trip.

"Comfort, Clean, Great Value"

5
17/02/2016

We expected a clean decent place but got even more. The room is large enough for two people to also do yoga. The rooms are quite and there are laundry facilities which are great when you are on road trip. They serve breakfast and you can't beat the price. Staff were friendly and helpful. Definitely would stay here again in a heartbeat.

"Good Value"

5
16/02/2016

Staff is friendly and helpful. We even got good suggestions for things to do in Bellingham. Rooms were clean. Beds were comfy. Breakfast offerings included healthy options. A hot tub! What more could you ask for?

"Pet friendly, decent brekfast."

4
12/02/2016

Stayed here before, went back again! Pet friendly with a dog welcoming package makes it not so bad to pay another $20 for the dog. King bed room has a huge King bed! Brekfast can fill you up, eggs, sausages, waffle station etc. Great location, went to Mt Baker skiing from this hotel one day, went shopping in Tulalip another day.

"Great Northwest Visit"

4
03/02/2016

Over the past ten years I have stayed at this Hotel 3-4 times. I have always enjoyed my stay but this trip was just a slight bit more enjoyable. Everything about the Hotel was a little brighter and the staff was extremely helpful. The cleaning staff was very good and responsive to any additional needs. A very pleasant stay!!!!!

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Harley G, First off, thank you for your loyalty to our hotel! Secondly, thank you for taking the time to tell us about your last stay. It's always wonderful to read reviews about how we have improved. We are always striving to be better, and as you can see, our hard work is paying off. We will keep working hard and improving! We look forward to welcoming you back in the future. At your service, Alyssa Larsen-Front Office Manager [email protected]

"Great hotel, friendly staff, nice breakfast!"

5
02/02/2016

The title says most of it! One thing is there aren't lots (or perhaps any) elevators, so if you don't like stairs, and don't get a room on the first floor, you will have to hoof it to the second or third floor. You probably need the exercise like me, however, so this is actually a good thing! I'm sure they put the handicapable on the first floor, so this shouldn't be an issue for them.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Sandra B, Thank you for taking the time to write us a 5 star review! Our staff is very friendly and genuine, (even if I am a little biased), but they do everything in their power to make sure that guest requests are followed as much as possible. So, as long as we know where the guest would like to stay, they will do their best to make sure it is met. Our hotel does not have any elevators right now, but we also have a Houseman on staff 24 hours to help with luggage up the stairs. Thank you again for staying with us, we look forward to welcoming you back in the future! At your service, Alyssa Larsen – Front Office Manager [email protected]

"Great Night Out"

4
01/02/2016

Booked the room for a quick getaway with my husband. Walked across the street for dinner so no driving involved. Comfortable rooms, only objection was that there was no bathtub, but the shower was very large. Next time I will ensure that I get a room with a tub, wine in the shower just isn't the same.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Lesley P, Whenever you need another quick getaway, just call the front desk or send me an e-mail to let us know you are coming. We can add the request to put you in a room with a tub.We will do our best to accommodate all your room requests. We can also give you a complimentary Best Western Plus Heritage Inn corkscrew for your little relaxing retreat. Thank you for your kindness and for writing us such a lovely review. We look forward to welcoming you back next time! At your service, Alyssa Larsen- Front Office Manager [email protected]

"Excellent stay, staff and location!"

5
25/01/2016

Arrived into Bellingham late night of Jan23rd. From our shuttle driver (friendly and helpful), to the front desk young woman (same friendliness), to the breakfast staff , to the cleanliness of the room and to breakfast, I am inspired to give this rave review. Everything was perfect, thanks all!

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Love2runSeattle, Thank you for taking the time to write this rave review! Our guest services are our number one priority, and luckily, we have a great team that genuinely loves to help make each of our guests stay wonderful and memorable. We look forward to welcoming you back! At your service, Alyssa Larsen- [email protected]

"Decent Hotel in Bellingham"

3
25/01/2016

The staff at this hotel are very friendly and accommodating. They went out of their way to help us set up an extra bed, which in this case, turned out to be a inflatable bed. The free breakfast was good, and had a fresh waffle maker as well as eggs and sausage. The great thing about this hotel is that they allow pets, which makes it easy for us to travel with our 2 small dogs. There was plenty of space for them to cavort outside and pet guests receive a welcome kit, which was cute. Overall, this was a great stay for us in Bellingham. It was close to the mall and plenty of restaurants were within walking distance. My only complaint was that noise from the hallway was easily heard through our hotel door. Fortunately, our neighbors were pretty quiet.

"No complaints. Top of Class Accomodation"

5
23/01/2016

Stopped for a night after seeing a concert at a local pub. The room was clean. Service great. Priced well and included breakfast. I would go back before looking at other options. And if you are going to the Bellis Fair mall, it's right across the street.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear John G, Thank you for taking the time to write us a review about your stay! Thank you for your loyalty, we look forward to welcoming you back on your next Bellingham adventure. At your service, Alyssa Larsen – Front Office Manager [email protected]

"College graduation stay"

3
19/01/2016

Once of the last rooms available in town...turned out to be clean and comfortable. Allowed dogs, which was great. Check in person was nice and quick. Comfortable average motel type place. Great for its purpose.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Chris T, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your stay here with your pets. We love being here to accommodate our guest's furry family members as well! We look forward to welcoming you back. At your service, Alyssa Larsen- Front Office Manager [email protected]

"GOOD PLACE TO STAY"

4
18/01/2016

we stayed a night at Best Western heritage in bellingham . it was a good experience. it is clean and the staff is very helpful. only thing that was a bit confusing was to find our room! it has two or three seperate buildings . But it is a very nice hotel to stay. i will go again.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Jan181718, Thank you for reviewing our hotel. I am glad to hear that our staff was able to make your stay enjoyable. We look forward to welcoming you back in the future; you'll be a professional to the hotel layout in no time! At your service, Alyssa Larsen- Front Office Manager [email protected]

"Best Western Plus Bellingham"

5
18/01/2016

We love this hotel. The staff is always friendly, the facilities are clean and well maintained, we come away believing our business was welcome and appreciated. Very convenient location, ability to park and fly with free transportation to the airport is greatly appreciated.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear George R, Thank you for your loyalty! We do appreciate your business; we are always happy to welcome our return guests, because they quickly become family. We look forward to welcoming you back soon. At your service, Alyssa Larsen- Front Office Manager [email protected]

"Perfectly acceptable"

3
15/01/2016

It's a pretty standard older best western. Conveniently located right next to Bellis Fair Mall. The beds were comfortable & everything was clean. There were no elevators to our room and the hotel had an odd set up with many different buildings that seem disconnected. Breakfast was pretty standard with hot & cold options and it was fine.

"Great place in Bellingham area"

5
13/01/2016

This was our 1st time at this hotel and we would stay here again. The room was relatively quiet (we had specifically asked to be away from freeway noise) and had a comfortable king bed and was reasonably spacious (room 405). It's close to Bellis Fair Mall and easy to get on the freeway to go into downtown. My only caveat is the breakfast - if you like bacon and eggs, fine. But if you are vegetarian or vegan, not great. The oatmeal had no texture or taste and there were no whole grain breads. But that is minor - overall I rate this breakfast better than most.

"Gem"

5
03/01/2016

Pleasantly surprised. The hotel is tucked away just off Interstate 5 exit 256 in Bellingham close to Canadian border crossing. The hotel is located in 4 separate buildings all nicely appointed and maintained. There is an outdoor pool, enclosed hot tub, and exercise room. Rooms on the second floor have no elevators but are located within an enclosed hallway. The rooms also are nicely appointed and maintained. The commercial Keurig machines with Starbucks Keurig cups were a nice touch, especially for coffee lovers. The breakfast room was comfortable and well supplied/maintained by the staff.

"nice motel but hidden pet fees"

4
30/12/2015

I have stayed here before and did not have added pet fees. When this motel was selected on the internet, it advertised "pet friendly" which I thought meant pets were ok in the advertised rate. When checking in our "$89" room became $121.76. I may well have selected a different motel if those extra fees were advertised on the website.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Paul S, I apologize that you were not made aware of our pet fees! It is written on the Best Western website under our hotel, and on some of the 3rd party websites. However, some 3rd party websites only allow so many characters, so we do mention fees, but it may not have the price on there. If you ever have any more questions, we can be reached 24 hours to answer all inquiries. We are more than happy to assist. Thank you for taking the time to review our hotel. We appreciate your business and hope to see you next time you are in Bellingham! At your service, Alyssa Larsen- Front Office Manager [email protected]

"excellent place en route to bellingham airport"

4
30/12/2015

Our family needed a place to stay in Bellingham en route to our vacation in Maui. This hotel was very clean and comfortable, and the fitness facility was excellent. The breakfast was convenient and provided a variety of items. Staff were friendly and helpful. The shuttle to and from the airport was great. We would definitely stay here again if in a similar situation again.

"A good place"

5
21/12/2015

Several years ago, I found myself spending a lot of time in Bellingham, thus I found this hotel. The location is great, with nearby shopping and freeway access. It is close to downtown, and their shuttle is up for trips to transportation hubs. The staff is knowledgable and friendly I recommend this place if you stay in the Bellingham area.

"Very comfortable; good service."

4
15/12/2015

This was a very convenient spot for some last minute shopping before I crossed over the border for an extended stay with family in Vancouver. It is not always easy to cross the continent with a dog and find satisfactory lodging. The woman at the desk was very agreeable when I asked for a ground floor room close to an exit and she also put me close to the breakfast room...less time away from my pup. One reviewer complained about cleanliness and this was not apparent to me. The entryways are many and those did have some leaf debris. I have the same coming in under my outer storm door at home so this didn't bother me. There are convenient places to eat all around and if you are in the mood for Mexican, you can simply go a few steps beyond the hotel.

"Fun and Reasonable"

5
14/12/2015

Close to shopping, great restaurants and activities. The rooms were clean and the bed dreamy. It has a great work out area with lots of windows and a yummy breakfast included in an airy and open room.

"Always like the hotel"

5
12/12/2015

If. the Best Western Heritage is avaailable we will always stay there. The rooms are spacious, decore is excellent, the service is very good, breakfast is also very good. We also request a room away from the highway so it is quiet. We had stayed there a lot.

"Nice stay, a bit pricey ...."

4
10/12/2015

I was here for 3 days and it was a very nice stay. Very clean room with a comfortable bed with excellent service and a great breakfast with real eggs, ham or sausage with all of the breakfast extras. You pay for it all though. But, not many inexpensive anything in the state of WA.

"Recommend this hotel"

5
09/12/2015

We use this Best Western all the time for park/and/fly packaage when traveling on vacation. The shuttle service is excellent, as is the hotel service staff and amenities. An added bonus if you like to shop - it is across the street from Bellis Fair and an on site \\mexican restaurant is absolutely the best.

"The BEST Best Western"

5
07/12/2015

We really enjoyed our brief stay here. The King bed was superb, the staff were friendly and helpful, the buffet breakfast was excellent, and there was a very good, yet inexpensive Mexican restaurant a stone's throw away. A very convenient location, just across the street from a big mall, and just a ways down Meridien St. From an excellent pot shop.

"Nice Hotel for the Price"

4
04/12/2015

The hotel is a good value with comfortable rooms and a nice breakfast. My only real complaint was that housekeeping was incredibly loud (cackling, swearing, yelling, etc) every morning for hours on end. Despite this lack of consideration and blatant rudeness, the rest of the staff was nice.Our room was directly across from their laundry room, so try to avoid this.

"Very impressive"

5
04/12/2015

Even though this hotel is positioned adjacent to the expressway, it still sits in a lovely setting and you do not hear any traffic noise. I appreciated the cleanliness and decor. The front desk staff was very helpful in assisting us in resolving a mix-up on the date of our reservation that we had made through an online service. He went to some trouble to help us resolve the problem and provide us with a room.

"Off the fwy far enough to be quiet and no trains"

4
03/12/2015

This is a good hotel for the price...but lots of stairs...and I didn't see any elevators...the exterior doors require your room key, which is fine...but they make a loud noise when closing that can be heard the full length of hall as there is one at each end, only a problem I guess if u r a light sleeper. Very generous breakfast...just the typical eggs cooked to oblivion..and I like eggs for breakfast!

"Amazing place"

5
02/12/2015

Lovely hotel, really comfy beds. The staff were very friendly . The Hotel is in a perfect position for all the shops, all within walking distance. We had a superb breakfast , and that was great too!Can't wait to go back again.

"Best Boutique Hotel in Bellingham!"

5
30/11/2015

It was my first time staying here over the Thanksgiving weekend and my experience was superb start to finish. The young lady who checked me and my husband in, I think her name was Sam, was very friendly and made sure we had everything we needed. The room was cozy and well decorated with a huge king sized bed that was a nice touch. My favorite amenity was the Keurig coffee maker in my room that came with a great selection of coffees and teas. The hotel is spread out over three buildings but with fewer floors and rooms per building it really made the whole experience feel more private and intimate. The location is very quite yet only a couple blocks away from a huge shopping mall. Having stayed at the other "boutique" hotels in Bellingham I can assure you that this is the best and most affordable!

"Good location near Bellis Fair Mall and Bellingham Airport"

5
28/11/2015

We stayed at this Best Western location near the Bellis Fair Mall, Walmart, restaurants and a free shuttle trip to and from the Bellingham Airport. Breakfast was good and included hot items & a waffle maker. We will definately stay at this hotel again.

"visit"

5
23/11/2015

good reception good value hotel near all amenities staff friendle and helpful good breakfast and weel presented thars all nfjeuekdcmnvkjfofldmdndhdhdkdld.fmfnmckdld.d,dmdkdl xyhsmdnknmkueoslakmndbdvdvdvdcdchkslsls;s;ewkdejdn

"A really nice pet room"

5
19/11/2015

This best western has one of the nicest pet rooms we have stayed in. The room is very nicely appointed with a very comfortable bed, as well as a comfortable sitting chair and desk. We felt spoiled, and our pit bull did too, with the welcome doggie bag and coupon for $10 off the $20 pet fee on our next stay.

"Perfect shopping location."

4
19/11/2015

I stayed for 4 nights and was able to walk to most of the venues I was interested in. It is right across the street from the Bellis Fair Mall as well as many other stores, including Costco, are an easy walk away. Also the I-5 entrance is 1 minute away for that 30 min drive to Cabela's and Tulalip Outlets Mall. There are plenty of restaurants in the area to please any taste. The only downfall of this location is most of the rooms are located in separate buildings on the property so if the weather is inclement that can be a bit of the hassle moving from building to building, but they do provide umbrellas.

"Clean hotel"

4
19/11/2015

The hotel is clean and comfortable. There are no elevators so if you get an upstairs room be prepared to climb the stairs. Check different Web site to get lower rates as they very. They serve a breakfast but I did not try it. There are many restaurants within walking distance.

"Nice Place"

5
18/11/2015

Overall, our stay was excellent. The only problem were we requested a lower level room, which we had, however, it would have helped if check in would have told us there was a ramp on the other end of the building.

"Clean Comforatble"

4
17/11/2015

Nice hotel, stayed here many times. Easy access to Highway - close to shopping and food. Reasonable rates. Breakfast is standard fair - nothing to write home about, but will start you off on the right foot anyways. Friendly and efficient staff.

"Fabulous location for shopping in Bellingham"

5
15/11/2015

Fabulously located when shopping in Bellingham. Mexican restaurant right across from hotel is awesome too. This hotel was clean and very friendly staff. The breakfast was fantastic too. The room was big and very comfortable. Enjoyed the whole experience.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear florocks, Thank you for taking the time to write us such a lovely review. Thank you for your loyalty, and we look forward to welcoming you back! Warm Regards, Alyssa Larsen- Front Office Manager

"One of my favorites"

4
13/11/2015

Let me start this off why I'm taking off a star: The surrounding area. Location is great for highway access, but the way they treat you and how the rooms are appointed, you feel as though you should be distanced from the locals. Anyhow, the good. Nice clean rooms, comfortable beds, soft/thirsty towels, 3 unique buildings with separate floor plans. I stay here for business every so often and they treat me as if it were my home. I will return

"home away from home"

5
11/11/2015

This hotel has staff that makes you feel like family. The accommodations are very clean and comfortable with an excellent breakfast! The WiFi and television service is great, they even have fresh baked cookies in the evening.

"Excellent customer service & totally comfortable"

5
07/11/2015

The service and care that I was given was excellent, they went out of there way to make my stay great. There had been some delays in my travel so it was not a planned stay, but ended being one of the highlights of my adventure. the room was perfect, I slept like a baby & the breakfast was so convenient and good.

"Not up to modern standards"

3
07/11/2015

I stayed three nights here to visit a friend from college who lives in Canada. I never say his room, so it might have been different from mine. Mine was small and not conveniently furnished. The "closet" was tiny, barely big enough to hold an upright ironing board and hang a couple item of clothing. Maintenance was not up to snuff although everything worked. The hotel is divided into three buildings, one of them separated from the others by a street. This separate building is where the breakfast bar is located, so it's just about inevitable that you'll walk across this street unless your room is in that building. Next time in Bellingham I will stay elsewhere.

"Good service, nice rooms"

5
29/10/2015

Have stayed multiple times at this property. Best place to stay I have found in the area. nicely appointed. I would recommend getting a room on the 'creek' side as the highway can be noisy. Good location with yummy Mexican restaurant on the other side of the parting lot. Decent complementary breakfast provided.

"BEST IN CLASS!"

5
27/10/2015

Attention all hotel brands! If you need to view what it takes to be a first class motor inn you need look no further than Bellingham Washington's Best Western Plus Heritage Inn. From the moment you walk in this hotel property radiates its' pride in accommodating guests. Rhiannon was managing the front desk and she exemplified everything positive that hotel owners would want from their primary guest contact assocate.

"Great Afforable Place"

5
26/10/2015

Close to the mall for shopping. Adjoining rooms are available. We asked 1st for them but upon arrival we were not put in them. The front desk moved us to rooms kind of close together but not joining on the first floor.

"Best Western Heritage Experience"

5
25/10/2015

Excellent hotel, excellent service. We have stayed here numerous times, and have never had one complaint. They recognize repeat customers, and acknowledge if you are gold, platinum members, etc.. Have fresh baked cookies in the lobby every afternoon. breakfast items are varied. The rooms are furnished very nicely. Location is close to the airport, and they provide a free shuttle 24 hours.

"The Best Bed Ever"

5
24/10/2015

I have to say, this is the most fantastic bed I have ever slept on, it was perfect. If you are in the area and would like a fantastic nights sleep, this is the place for you to stop. Very quiet area,very clean rooms, pleasant staff. A great experience overall.

"Business trip"

4
23/10/2015

Comfortable room with Wifi and breakfast was good. The building I stayed in was quite noisy with freeway near by. The staff were friendly. The strange thing is there are three buildings and breakfast is in basement of building furthest from office.

"Quality night's sleep in Bellingham"

5
21/10/2015

Very comfortable night's sleep in great beds and an amazing breakfast buffet with hot items. Interesting format for the hotel -- it's in three separate attractive buildings so as not to overwhelm the area.Umbrella stands with large blue umbrellas are at each exit in case of rain.

"Great staff made it"

3
17/10/2015

Missed options for the ADA rooms. No grab bars in shower. Not roomie for wheelchair or walker. Room above very noisy. Only queen bed avail. Staff were very sweet and attentive for both our visits and had a birthday card waiting in our room.

"animal friendly"

4
16/10/2015

I show cats and I have always had a good experience with our cats while staying at a Best Western. I really appreciate the breakfast and the cats love playing and settling in. Best Western has become their second home. The staff is very helpful, especially the housekeeping who have to rearrange their schedule to accommodate the cats.

"Excellent stay"

5
15/10/2015

For this level of hotel, we had a great stay. Arriving late at night, we were checked in quickly. The room was spacious and quiet, with a very comfortable bed and wonderful, fluffy towels. I would definitely stay here again. The breakfast was a fairly typical American hotel one with hot and cold options. The only negative to the whole thing was the Fox News blaring in the breakfast room—definitely not my preferred way to start the day.

"great stay"

5
15/10/2015

Great place to stay with beautiful rooms. Hotel staff very friendly with a big welcome smile. Good breakfast and friendly staff. Easy to find and close to interstate .. we were given a list of restaurants and places of interest.

"Great quick stay"

5
14/10/2015

Super helpful check-in staff, clean rooms, easy location to other things in Bellingham - restaurants, etc. I would stay hear again. We came in late and I messed up my reservation but the employee at the front desk was very helpful and courteous when fixing my mistake thank you!

"Spacious rooms and convenient location"

4
14/10/2015

I would definitely stay at this hotel again. The location makes it very convenient for any trip to Whatcom County. I was surprised by how spacious the room was and admired the array of amenities: fridge, keurig, microwave, DVD player, internet, etc. The room was very clean and the bed was also very nice. The only thing I noticed was that I did hear some of our neighbors, however I didn't figure out if it was coming from the hallway or the rooms next door. I would also suggest to the staff to add more fruits to the breakfast buffet. There are a lot of carbs and they could definitely offer more healthy options.

"Best Value for money"

5
13/10/2015

We stay here every time we go to Bellingham, whether to fly out of just shop and the location couldn't be better. Combine that with the value for money and friendly staff plus very comfortable beds and great breakfast it couldn't get much better.

"Comfy, Quiet Rooms & Great Location"

5
12/10/2015

Friendly staff, excellent room above lobby with no traffic noise. Room was big, shower was walk-in, beds were comfy. The hotel is split into smaller buildings, the layout worked for us. Parking was easy, the walk to breakfast was close, and the mall across the street has plenty of food options. Excellent experience, will stay here again.

"So so"

3
12/10/2015

Wasn't told up front about a pet fee that was charged PER NIGHT. The handle on the closet door fell off when I opened it. I had a sore back after sleeping in their bed. On the upside, it was clean, quiet, and the staff relatively friendly. Bathroom was kind of cramped with the door covering the entrance to the shower.

"Breakfast and staff good; accessibility not so much"

3
04/10/2015

Met some staff in parking lot and voiced our concerns about accessibility (before we even got out of the car). They didn't seem to understand how this could be a problem, but tried to be helpful with limited success. Odd-shaped room made moving around with a walker difficult and use of a mobility scooter impossible. Parking lot is well above room access and it's a long and uneven walk from handicapped parking (with an incline) to the room. Toilet was not ADA -- it was very low, making it difficult to get up and down, even with grab bars. Single grab bar in shower was not placed in a position to be helpful (need one opposite the seat to be able to pull oneself up). Shelf in shower is not accessible from a sitting position. On the plus side, there were lots of plugs / power strip for charging electronics.

"referral"

5
04/10/2015

Rate this hotel as excellent for business or pleasure. Very friendly and helpful staff. Ready and willing to go out of their way to help you enjoy your visit. Close to shopping mall and restaurants. Close to the freeway.

"Wonderful hospitality!"

5
02/10/2015

I stayed here for 4 days this past week. We had a medical emergency and I needed a hotel room close to the hospital. They not only gave me a discount, but they allowed me to check-in well before the normal time, so we had somewhere to rest. For four days, they shuttled me for free over to the hospital so I could spend the days with my husband. I have never slept in such a comfortable bed. I'm trying to figure out what the model of the bed is so I can purchase one for my home. The breakfast was very good. They also have a coffee station that has delicious coffee, flavored creamers, and my son loved the apple cider. I really can't say enough good things about this place. Every time I called the front desk to add another day, or ask for a ride somewhere, they were so gracious and so kind.

"Last minute reservation turned out to be a nice option!"

5
27/09/2015

My daughter was moving up to Bellingham for her last year of college. I had forgotten to reserve a hotel room in advance and was frantic one week before move-in day. The hotel we usually stay at was booked, so I called the Best Western to see if they had rooms available. I'm so glad I picked this hotel! The rooms are modern and clean. The halls were quiet and the noise from the next room was barely audible. My husband didn't hear anything and I only heard very low tones. The breakfast room was very spacious and the choices were wonderful! Scrambled eggs, sausages, biscuits and gravy, cold cereal, toast, bagels, pastries, fresh fruit, coffee, cocoa and tea as well as juices and milk. The staff was very friendly as well!

"Comfortable Stay at Best Western Plus Heritage Inn and Great Customer Service"

4
19/09/2015

I generally make reservations in advance for the night, but this time I was a "walk in guest." Customer Service at this hotel is amazing. She quickly let me know she had a room with a very good price; got me checked in; and also gave me some waters and breakfast bars as I am a Best Western Member. The room was nicely laid out. The bed is a bit high but for me since I am taller it was nice and very comforable. It was a quiet room and I slept soundly. Internet connection is very good. Its close by to restaurants and shops. There is some construction going on in the area, but other than having to take notice of it when driving to the back building, it did not disturb my stay. My key card for some reason always had problems opening the "common entrance" door to my floor. But with trying it several times it worked. I felt like winning the jackpot when the door finally opened though. The place does not have elevators, so take note that one if on the 2nd floor or higher has to take up the baggage by stairs. It worked for the night I was staying there.