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Best Western Plus Hotel Bay City Inn & Suites, Bay City

5.0/5  - basé sur 5 notations.
501 7th Street, 77414, Bay City, United States - See map

Welcome to the Best Western Plus Bay City Inn & Suites in Bay City, Texas. We are located directly across from Bay City High School and conveniently by the Matagorda County Museum, the Bay City Municipal Court, and the Matagorda Regional Medical Center. Our hotel is only minutes from the Matagorda County Birding Nature Center and Le Tulle Park. We're close to a few popular and scenic wedding venues and locations and would be happy to accommodate the bride, groom, and all their guests!

Best Western Plus

Hotel Bay City Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 5 guest reviews
NOTE ISSUED
Excellent
4
Very Good
1
Average
0
Poor
0
Terrible
0
REFER TO NOTICE
Business Business
1
Couples Couples
1
Family Family
1
Friends getaway Friends getaway
2
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Place"

5
03/07/2018

Rose Mary took great care of us!! Everything was very clean && breakfast was great! I love the shampoo, conditioner and soap dispensers in the bathroom. They make everything so much easier! I will be coming back here for sure.

"Rose Mary is AWESOME! Great Service "

5
22/06/2018

Had a problem with 1st room & as soon as I told Rosemary about it, she got me into a better room. She and her whole staff were so friendly and courteous. Loved staying here. The rooms were nice and clean. Definitely will stay there again when in town.

"Nice hotel with even better staff!"

5
05/06/2018

Very nice, well kept hotel, built in December 2017. We stayed in a king suite on the 3rd floor right after the Memorial Day weekend and had no problems getting into our room, even a little earlier than normal check in. The breakfast was very good! Not like most continental brakfasts, they had real eggs, biscuits and gravy and DIY waffles in the shape of Texas - along with your regular cereals, yogurt, etc. But the best part of our stay had to have been our interactions with the staff! Rosemary at the front desk was extremely helpful and accommodating to all of our needs! It's nice to be acknowledged in such a great way for being “frequent fliers” so to speak. She really was just the nicest front desk person we have ever had the pleasure of meeting! I would definitely recommend staying here over the other hotels in the area. You won't regret it!

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Ashley G, Thank you for taking the time in completing such an awesome review of your recent stay with us at the Best Western Plus Bay City. It is feedback such as yours that helps us continue to strive and provide our guests with an unforgettable experience. I am sure that Rosemary along with the rest of our staff will be extremely excited to know that we had a major part in making your stay with a great one. We look foward to welcoming to our hotel again.

"Value for cost"

5
30/05/2018

Relatively new hotel that is a good value for rate charged. Friendly, efficient, courteous staff. Noticed several repeat guests at breakfast. Destiny and Rosemary very friendly. Bay City is really not on the bay but many of the towns along the water like Rockport and Fulton were so damaged by Harvey that we could not find accommodations.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Thank you so much for taking the time to review your stay with us at the Best Western Plus Bay City. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I could not agree with you more about Rosemary and Destiny they are very friendly and genuinely care about our guest, as we all do. We hope to see you next trip to town.

"Good Property/ Bad Management."

4
08/05/2018

I stayed this time in order to try and have a problem with incorrect rate adjusted. I had stayed the previous week at this Inn. Being employed by the state, we have a state rate available. Prior to this stay, I was given our state rate. This time I informed the clerk I needed the state and was assured I would receive it. This person was not professional at all. She could not even read my drivers license. I had to read it to her. On checkout, with a different clerk, I did not receive the state rate. I was told the manager was not there, but she would be told of the problem and call me. The manager never called. I called to try and resolve this but the manager was never there. Like I said, I stayed at this Inn this time to try and resolve this. There was no manager again. I received a promise it would be taken care of, but still no resolution. I was ask to leave my receipt so the manager could fix it. Now I have no receipt and no state rate. Nice Property but not so nice management. Seems all they can do is avoid problems.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I would like to extend to you our most sincere apologies regarding your recent stays with us at Best Western Plus Bay City. I can assure you that I will be getting with my staff about the way they handled this situation. not relaying this message to me. We work hard to deliver a great customer experience, it is apparent in this case we fell short. I apologize that I missed you while you were here, and I will be more than happy to fix this situation for you. Being a brand new hotel, we are still trying to get everything in order. It is feedback such as yours that we are able to learn from and improve in areas that are needed. I hope that you will give us a chance to earn your trust back and to see to it that you enjoy the experience that so many of our guest have grown so fond of. I would really like fix this issue for you, and hope to hear from you soon.