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Best Western Plus Hotel Bay City Inn & Suites, Bay City

5.0/5  - basé sur 10 notations.
501 7th Street, 77414, Bay City, United States - See map
Best Western Plus Bay City Inn & Suites - Welcome to the Best Western Plus Bay City Inn & Suites The Best Western Plus Bay City Inn & Suites is ideally located in the center of Bay City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Bay City Inn & Suites in Bay City, Texas. We are conveniently located next to Bay City Civic Center, Matagorda Regional Medical Center and less than a mile to the Matagorda County Birding Nature Center and Le Tulle Park. If you are in the area for business, we are less than 15 minutes from STP and only slightly further to Tenaris, Oxea, Lyondell and Phillips 66. We are close to a few popular and scenic wedding venues and locations and would be happy to accommodate the bride, groom, and all their guests! Our hotel gives you easy access to the Texas Gulf Coast, Matagorda beach and all the activities the coast has to offer.

Best Western Plus

Hotel Bay City Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 10 guest reviews
NOTE ISSUED
Excellent
8
Very Good
2
Average
0
Poor
0
Terrible
0
REFER TO NOTICE
Business Business
2
Couples Couples
2
Family Family
3
Friends getaway Friends getaway
3
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Stay"

4
13/09/2018

This is a new hotel in Bay City. We had a great experience. This will be my hotel of choice in Bay City in the future! They were very accommodating. Nice breakfast! Very clean room. I love the shampoo & conditioner dispenser. Yeah!

"Beautiful Hotel"

5
20/08/2018

The Best Western Plus in Bay City is so nice and comfortable. The hotel looks brand new. The staff were pleasant. The bedding was very comfy as well. The lobby and breakfast area were immaculate and the breakfast presentation hit the spot. Very pleased with our experience at this hotel.

"Nice place"

5
13/08/2018

Stayed 2 nights. Very nice clean hotel. Staff very friendly and attentive. Breakfast was good. There was a power outage our last night here and the staff handled it very well. The breakfast the first day had some low carb choices however the 2nd day they had breakfast burritos which I couldn't eat due to unknown carbs. I'm a diabetic. I mentioned it to Nelda the cook and she made me some scrambled eggs and sausage! Above and beyond in my opinion! Front desk staff was very good. Especially Mary Ann! We recommend this hotel for as anyone visiting the Bay City Tx area

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Susan B, .On behalf of our entire team, Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Unfortunately the power loss was something that was out of our control and multiple businesses were affected in our area, but I am pleased to hear that you our staff handled everything efficiently and professionally. As a team our goal is to provide a convenient and comfortable stay for all of our guest. I am delighted to know that you were able to enjoy the breakfast that Nelda prepared for you, and will be happy to share this with her. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for recommending us to your family and friends, we look foward to seeing them and welcoming you back as well.

"Bay City Best Western"

5
13/08/2018

This hotel was the best I have been to in a very long time. As soon as we walked to the check in counter every one was extreamly friendly and helpful. Rose Mary Rodriguez checked us in and she was so sweet. The breakfast there was the best!!!! The eggs were actually real eggs (not those fake ones most hotels use that turn to rubber shortly after they are cooked) The rooms were very clean and the bathroom had shower gel, shampoo, and conditioner in a pump dispenser in the large shower. The only thing bad was it took the water a very long time to get warm, but with all the other things that were so great I still give it a 5 star.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Lieana, What an AWESOME review!!!! I am pleased that you were able to take full advantage of our breakfast and the amenities we had to offer. However, I do apologize about the water taking a while to get warm. We were having maintenance on our waterlines, but am pleased to say that it is working properly once again. We value your feedback of your stay, as our staff takes great pride in knowing they did a wonderful job with our guests! Thank you for the 5 STAR. We hope you come back and see us soon.

"Robert Dinwiddie"

5
28/07/2018

Everything was very nice and clean had great breakfast and the manager Rose Mary Rodriguez was great and very accommodating. All of the staff was great and very friendly and helpful. The beds were very comfortable and the rooms had everything we needed. Great place to stay.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Robert Dinwiddie, Your business is very important to us and we value your feedback. I could not agree with you more, Rosemary is great. I will be sure to share your review with her, and the rest of the team. I am glad that were able to enjoy our beds and our amenities. We hope you will come back and see us again soon.

"Great Place"

5
03/07/2018

Rose Mary took great care of us!! Everything was very clean && breakfast was great! I love the shampoo, conditioner and soap dispensers in the bathroom. They make everything so much easier! I will be coming back here for sure.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
We appreciate you taking the time to write a review about your experience here at the Best Western Plus Bay City. Rosemary is such an amazing asset to the hotel! Its wonderful that our hotel was impressive and we were able to make you feel wonderful when staying with us. I am glad to hear that you enjoyed our shampoo and conditioner dispensers, I love them as well. Hope you can visit us again soon. Thanks again,

"Rose Mary is AWESOME! Great Service "

5
22/06/2018

Had a problem with 1st room & as soon as I told Rosemary about it, she got me into a better room. She and her whole staff were so friendly and courteous. Loved staying here. The rooms were nice and clean. Definitely will stay there again when in town.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
I want to start off and apologize for the issues you had experienced with your first room. We truly value you as a guest and are pleased to hear that you are willing to stay with us again. I am so happy that the team here at Best Western Plus Bay City really made sure you were well taken care of. We look foward to welcoming you back to our hotel on your next visit to town. Please feel free to contact me if I can be of any further assistance. Thank you,

"Nice hotel with even better staff!"

5
05/06/2018

Very nice, well kept hotel, built in December 2017. We stayed in a king suite on the 3rd floor right after the Memorial Day weekend and had no problems getting into our room, even a little earlier than normal check in. The breakfast was very good! Not like most continental brakfasts, they had real eggs, biscuits and gravy and DIY waffles in the shape of Texas - along with your regular cereals, yogurt, etc. But the best part of our stay had to have been our interactions with the staff! Rosemary at the front desk was extremely helpful and accommodating to all of our needs! It's nice to be acknowledged in such a great way for being “frequent fliers” so to speak. She really was just the nicest front desk person we have ever had the pleasure of meeting! I would definitely recommend staying here over the other hotels in the area. You won't regret it!

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Ashley G, Thank you for taking the time in completing such an awesome review of your recent stay with us at the Best Western Plus Bay City. It is feedback such as yours that helps us continue to strive and provide our guests with an unforgettable experience. I am sure that Rosemary along with the rest of our staff will be extremely excited to know that we had a major part in making your stay with a great one. We look foward to welcoming to our hotel again.

"Value for cost"

5
30/05/2018

Relatively new hotel that is a good value for rate charged. Friendly, efficient, courteous staff. Noticed several repeat guests at breakfast. Destiny and Rosemary very friendly. Bay City is really not on the bay but many of the towns along the water like Rockport and Fulton were so damaged by Harvey that we could not find accommodations.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Thank you so much for taking the time to review your stay with us at the Best Western Plus Bay City. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I could not agree with you more about Rosemary and Destiny they are very friendly and genuinely care about our guest, as we all do. We hope to see you next trip to town.

"Good Property/ Bad Management."

4
08/05/2018

I stayed this time in order to try and have a problem with incorrect rate adjusted. I had stayed the previous week at this Inn. Being employed by the state, we have a state rate available. Prior to this stay, I was given our state rate. This time I informed the clerk I needed the state and was assured I would receive it. This person was not professional at all. She could not even read my drivers license. I had to read it to her. On checkout, with a different clerk, I did not receive the state rate. I was told the manager was not there, but she would be told of the problem and call me. The manager never called. I called to try and resolve this but the manager was never there. Like I said, I stayed at this Inn this time to try and resolve this. There was no manager again. I received a promise it would be taken care of, but still no resolution. I was ask to leave my receipt so the manager could fix it. Now I have no receipt and no state rate. Nice Property but not so nice management. Seems all they can do is avoid problems.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I would like to extend to you our most sincere apologies regarding your recent stays with us at Best Western Plus Bay City. I can assure you that I will be getting with my staff about the way they handled this situation. not relaying this message to me. We work hard to deliver a great customer experience, it is apparent in this case we fell short. I apologize that I missed you while you were here, and I will be more than happy to fix this situation for you. Being a brand new hotel, we are still trying to get everything in order. It is feedback such as yours that we are able to learn from and improve in areas that are needed. I hope that you will give us a chance to earn your trust back and to see to it that you enjoy the experience that so many of our guest have grown so fond of. I would really like fix this issue for you, and hope to hear from you soon.