Best Western Plus Bathurst Hotel & Suites,  Bathurst

4.5/5  - based on 251 guest reviews.
150 Main Street, E2A 1A4, Bathurst, Canada - See map
+1 506 548 8888 +1 506 547 4482



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
  • Video rental
    Video rental
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TripAdvisor Traveler Rating
based on 250 traveler reviews
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For those who need to be near the KC Irving Centre or need to catch a red eye at the Bathurst Airport, there's no better location than this Bathurst hotel. We're located in downtown Bathurst, which means all the best attractions, shopping and dining are just a few minutes away. For an escape, head to the Bay of Chaleur which is also nearby. Whether you prefer the city, the country or a little of both, you can have it all as long as you choose the right hotel. As a brand new property complete with a delectable and highly rated on-site restaurant, we're proud to bring the best of Bathurst NB hotels to you. Enjoy an indoor pool open year-round, the perfect place to relax or gear up for a night on the town. Slip away to the state of the art fitness center where you never have to skimp on your workout regimen. The view of the Bay of Chaleur from many rooms is breathtaking, and the golf package offered to guests is a dream come true for many. When visiting our hotel in Bathurst NB head to the local salt water beach or the Village Acadien for a cultural treat. Whether you have your sights set on the Acadien Village as your standout attraction or are more interested in the Hospitality Days Festival, there's always something exciting happening nearby. Our multilingual staff is happy to make recommendations, too. Business travelers especially enjoy our Best Western Plus Bathurst Hotel & Suites. The meeting facilities is perfect for taking care of work, and everyone, from Government of Canada civil servants to mining workers, depends on us to be their home away from home. Whether you're here for a wedding, trade show or for a meeting with the Providence of New Brunswick, rest easy at a downtown location where commutes are fast and the amenities are plush. Book your next getaway at the Best Western Plus Bathurst Hotel & Suites! Enjoy your stay.

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Room 1

Guest reviews

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based on 250 guest reviews
Certificate of Excellence
Business Business 97
Couples Couples 59
Family Family 52
Friends getaway Friends getaway 14
Solo travel Solo travel 10
Sleep Quality
Best Western Plus Bathurst Hotel & Suites,Bathurst
  • 2
    « Return visit to a new hotel showed signs of poor construction features »

    Though promised an early check-in, my spouse was given a key into a suite that had yet to be cleaned, with an unmade bed! He waited in the lobby for almost an hour with an apologetic front desk clerk failing to offer an alternate room. Later, an afternoon nap was interrupted by someone trying to get into the room with a key, but luckily the safety latch didn't allow access, though the door was left ajar. After a long meeting, I arrived to use a bathroom that was less than ideal. There was only cold water in the sink (and no plug to pool the water), floor tiles were bulged so the door wouldn't fully open beyond half-way, and the floor tiles snapped loudly when stepped on. The next morning I reported the 'lack of hot water' for showering/sink use & heard a few guests talking about the same experience in the breakfast room (which has a sign stating that food is to be eaten there in that space only... so that taking it to your room is perhaps frowned upon). I couldn't wash my hair in cold water to go out on a November morning. The only good feature was that the breakfast was decent & they'd kept an item we'd left at our previous stay. My last booking was a suite with 2 queen beds with 2 TVs for viewing. Expecting similar, I was disappointed that the King suite only had one TV centred between the couch and bed, making it harder to work quietly at the desk.

    « Nice stay! »

    Arrived to a very friendly and helpful front desk! Room was a good temperature, very clean, it was all good! Beds were comfy, pillows galore and tv reception good. Included breakfast was awesome! My four year old is always down for waffles so that was easy but my spouse is gluten free so its often we are leaving these places looking for something for her to eat. Not here, there was a good selection of 0% yogurts, eggs, bacon, fruit and the coffee was good! Very attentive friendly staff, kept the place clean and foods well stocked. No issues, will be back when in Bathurst area!

    « Very comfy bed »

    After a long day of travelling and a 5 hour meeting, that pillow top bed was amazing. The room was clean, coffee maker worked well but the extra long pillows and very comfortable bed is what made this a good stay for me.

    « No Hot water in some rooms - since January »

    I recently stayed at this hotel in Bathurst NB. The room was OK, but had no hot water. I asked the front desk staff and they informed me that it has been an issue since January, and they have yet to get it resolved. They said that they have had a couple local plumbers in but have not been able to fix it. 11 months should be ample time to find someone that can.

    « Good hotel »

    I was travelling for work and stayed at this hotel 1 night. Prior to my arrival, I contacted the hotel and requested a top floor room, upon check-in my request was not granted. The front desk staff was nice. The room was a good size and clean. The free breakfast was okay. Food options is limited. We ate at the restaurant located in the hotel for lunch and for supper we walked a bit and no luck in finding a restaurant that was close and open except Subway. Good place to stay for 1 night.

    « Very Good Place! »

    Everyone was welcoming! The hotel and the rooms are clean and spacious! The pillows are the BEST ... king size pillows for a king size bed ... somebody gets it! There's actually a plug near the big mirror ... YEAH! Breakfast room is clean and well designed! Timmy's practically across the street for 'my' preferred coffee in the morning! It was a really good experience!

    « Very nice and friendly »

    Very nice place and friendly people, I was going to get there late, but my parents were coming out of town early, the staff was going to make sure they were left in when they arrived before me. Very nice gesture. I will recommend this hotel to all my friends and family.

    « Awesome hotel, well pleased. »

    Great property and was evident as we drove in. Very nice outdoor appeal.The lobby was very new and modern, nicely furnished.Concierge was friendly and very knowledgeable. Got our room key and were pleased we were on the first floor. The room was grand,roomy and modern. Bathroom was awesome. The shower was grand and so clean. Toiletries were plentiful and good quality. The bed was superb,great night's rest. Thank you. Breakfast was very good,room was large and had a few TVs. waitresses were helpful and courteous. Nice selection of food. We used the laundry room. Clean room, machine and dryer. Folding table available in the room.

    « Just plain AWESOME »

    I could not be happier! After a total debacle, on MY part, with the reservation, Lacey, on the front desk, took over and fixed everything. Outstanding hospitality! The hotel is clean and comfortable and they have a great food coming out of the kitchen. Couldn't want for more.

    « Last minute overnight »

    Last minute change of plans and we ended up in Bathurst NB for the night. We had such a good experience with the Best Western in Fredericton, we decided we could try this one too. The beds and pillows were comfy and clean, same sterilized remote (thank you) And decorated nicely. The pool is very small, but the temperature of said pool was PERFECT! I appreciated that. The breakfast buffet was good too. It is organized oddly, with things places you wouldn't expect them, but I think it had more to do with space than anything. It just collided with my OCD ways. ;-) Thank you Best western

  • 5
    « Very Nice »

    We thoroughly enjoyed our stay at the Best Western. It Is a fairly new hotel in the middle of downtown Bathurst. The immediate neighborhood that surrounds the hotel is a bit rundown, but we heard there was a nice waterfront area just a few minutes walk away. The staff was very helpful. Our room was comfortable and included a refrigerator and a microwave. We particularly liked the spacious walk-in shower. Everything was very clean. Breakfast was fine - typical BW fare that was enough to get us going each day. They have self-service laundry facilities, which we appreciated. The hotel was full both nights we were there as there was a conference going on, but it was so quiet that you'd never know there were so many guests there. It was a great base for seeing the area.

    « Best in Bathurst »

    This is the best hotel in Bathurst. I get to travel to Bathurst for business 5 to 6 times a year and I always end up at the BW for the excellent quality of this hotel. They have everything you need for a comfortable stay !!

    « Dirty room, unimpressive service »

    The room I was given was very dirty - the carpet was filled with rice-like stuff all over, and yet the cleaning lady couldn't be bothered to vacuum it. When I told the front desk person, she gave me another room but was unconcerned. The second room was fine. This is not my first stay in this hotel; the staff at the front desk is not very cordial, just ok. The breakfast food has poor choices. Just meat and eggs (I eat neither).

    « A real friendly Maritime experience »

    Such a nice hotel. The staff went out of their way to provide a gluten free breakfast. Very close to the main square for the summer evenings entertainment. The line dancing demonstrations by the local talented were most entertaining and the band great. The room was modern and comfortable. A highly recommended hotel to stay in.

    « Nice hotel »

    Downtown hotel. Within 5 km radius of all the necessities. Nice rooms, well maintain, mini frig, microwave, Coffee maker. Pool is more for kids. You cant really do any laps. You are from walking distance to a park and walking trail. Enlist in the reward program to get some benefits. Internet access allows you to get your emails to work in your room. Secured outside parking included in room price.

    « The Gaspe Swing »

    Awesome stay. Clean, recently renovated, friendly staff, clean pool area, peaceful, great place to land after a long drive. Bed was very comfortable and the restaurant was in the same building. It was good too.

    « Best Western Plus Bathurst »

    The hotel was very clean. No extra towels/cloths available, The pool was extremely small (very misleading on the website pictures). Staff were very friendly and absolutely bilingual. No true "late checkout" was available (we were "allowed" one extra hour).

    « Super Place »

    Too bad they are not listed yet in the book. This place is exceptionnally neat, clean and well maintained. Very new (2 yrs) you don't expect that kind of hotel when getting to Bathurst (no offense to residents), Beds were very comfy, place very clean, nice indoor pool, and restaurant on-site. Stop there if you go by.

    « Nice hotel overall »

    There is a nice big parking lot behind the hotel where we were told to park, however I was not told that there was a fee. It wasn't very much $5 I think but I was irritated that the hotel didn't tell us this. And it's not like it was a busy part of town, the lot was mostly empty in the middle of the summer. I was also irritated about the rate - I had booked the day before with the hotel directly (not a third party) and got a rate that was $20 higher than someone checking in before me as a walk-in. I asked if I could get the same lower rate and she gave it to me but she was not very pleasant about it. Overall the hotel was fine - nice and spacious, comfortable beds, great breakfast.

    « Very nice BW, great front desk »

    I would rate this hotel a 4.5 stars if I could. This is a very nice hotel, very clean and modern and free easy parking. The receptionist was excellent with lots of friendly tips for the area. The hot water in the shower seemed minimal, just short of how hot a shower should be. The complimentary breakfast was very good, a lot of hot and cold selections and plenty of tables in the dining area. I would definitely stay again.

  • 5
    « One night stay, great reception and nice quiet room! »

    Stayed one night. We were greeted by a very nice young women who checked us in quickly. She also recommended a nice restaurant which was within walking distance which we did eat at and it was wonderful. Our room was clean quiet and very comfortable and overlooked the front parking area. Should we visit again we will stay here again.

    « Great place to stay! »

    Clean, modern, new hotel! Great staff and breakfast, would highly recommend. Didn't eat at the restaurant on site but others say it's good, just an overall awesome experience here! Would definitely stay here if we are ever back in Bathurst.

    « Great place to stay! »

    We stayed at the Best Western for two nights. The rooms were incredibly nice,big and clean. The only drawback was there is only one restaurant near by. Again the rooms were like brand new. The staff was very helpfull.

    « Gorgeous rooms and decor »

    Room had a large flat screen television. Wifi. A refrigerator, microwave and coffee maker. Bathroom was big. Nicely decorated. Very clean. Leather furniture. Large wardrobe for hanging clothes. Beautiful tile bathroom. Wonderful lobby. Restaurant attached to building as well as conference center. Indoor pool.

    « nice hotel but pricy »

    nice hotel and location but certainly pricey to stay there. I find that it's very pricey to stay at this location especially in the summer time, not sure the value is there, but very clean, and friendly staff.

    « OK - it's a best western, but a god motel (except for the drag-strip outdoors) »

    rooms are quality, clean and pleasant. staff are professional and helpful, and there is ALWAYS coffee. trip advisor wants more, but what else can i say; free wifi?, tv?, good continental breakfast?? anything else??

    « Very good service and quality »

    This hotel is very nice, the staff is great and friendly. Hôtel rooms are very clean and comfortable. Free breakfast is great. The hotel is nicely located near the water which makes running or walking very interesting.

    « August »

    Take your own or ask for a blanket if you find a duvet too warm!! The hotel was clean and had all of the things that one might need - iron & board - coffee pot - restaurant - good mattress - good selection of TV channels - WIFI that works

    « One night stopover... »

    We stopped here for one night on our way up the Eastern coast of New Brunswick. Check-in was a breeze and front desk staff were very helpful in regards to local amenities/directions. Our room was spacious and clean. Beds were very comfortable. The complimentary breakfast was fresh, plentiful and easily accessible. Very large parking lot. Great rate for a family of four. Highly recommended by us.

    « Will be our first choice when we come back! »

    We booked this place after an awful night at another hotel. What a pleasant surprise that they let us check in our room early (11am). The service was impeccable! The room is stunningly beautiful, up to date, so so clean, amazingly QUIET and comfortable. We almost missed breakfast as we slept in, our preschooler too! Room a service (I ordered wine) was very fast. Though they only had one type of white and no red, it was still good. The high ceilings even while on the top floor is a big bonus. The shower stall (no bath) is so roomy and the shower head is placed high which is great for tall people. Continental breakfast was a pleasant surprise as it included scrambled eggs, bacon, sausage and waffles. Delicious! They have a pool and a gym too. We will definitely be coming back!

  • 4
    « Friendly, comfortable environment »

    Great placement in downtown Bathurst, includes a conference center and restaurant/bar "Chaleur". Fish n chips was good, service, alright. The hotel staff were very polite and welcoming. Our room was excellent, exactly what we asked for! Pool was clean and the gym was small but held all the essential equipment that worked as well h2o, tv's with the remotes and cleaning equipment for the apparatuses. Will definitely stay there again !

    « Good value for your money »

    Very good value for your money. Nice location in downtown Bathurst. Large room and very large shower. Room was cleans and comfortable. Good breakfast. Included parking located behind the hotel. Probably the best choice in Bathurst. Don't hesitate.

    « Very nice. »

    This very nice new hotel is located downtown Bathurst. Parking was never an issue. Hotel is new and fresh. Cleaning staff is obviously organized. Shared the weekend with a few sports events and was not disturbed. The offered breakfast is very good. Enough to satisfy all. Lots of room for families. Room had Bell ExspressVu on a large flat screen TV. AC was quiet and worked very well. Front desk personnel,especially Bonnie, know what they are doing and resolve issues quickly.

    « Not as good as before »

    My first visit was after they first opened and everything was excellent, 5 stars. This time we went for lunch. There is ample parking but they were late opening and with only one server who was not totally bilingual. Luckily we knew enough French to fill in the gaps so it was not an issue and she was very friendly. The service was excellent except that when she removed the extra place setting she left it on the table beside us I assume to be used later. This was after she was cleaning behind the bar. She was also very loud. She turned the music up after we came in and we could hear every word she said when she was in the kitchen. It was very odd and felt more like a truck stop than a hotel restaurant. The hotel lobby and restaurant were very clean. I didn't check the washroom. We ordered the clubhouse and cheeseburger plate and both were prepared quickly. I wanted the sandwich which came on a ciabatta bun. When my husband requested a ciabatta for his burger he was told they did not have them anymore. It's still on the menu and she said nothing when I ordered mine. After my husband's question I changed my order. Both orders were about $12. The clubhouse was good and made with chunks of grilled chicken breast. However they used baby greens instead of lettuce and a few of them were rotten. I left them on my plate but the server didn't comment on them. The burger was good but on the salty side. Both came with fries which were the cheap shoestring variety; nothing special. The clubhouse came with a small dish of coleslaw which looked dried and tacky on the surface as if it had been in the fridge for a couple days. I didn't eat it after the first bite since it also tasted like the fridge. I would only recommend this place right now for breakfast if they are open. We went on Friday and they opened at 11 AM. Until I hear they have improved I think I will spend my money elsewhere.

    « A Gem »

    Bathurst is a town which has seen better days but this motel would be top shelf in any setting. The building is attractive from the outside and very well appointed in the public areas. There is an indoor heated swimming pool and a restaurant on the grounds. Our room was very spacious and the beds were among the most comfortable we have ever experienced. Staff was friendly and professional. The Continental Breakfast was very good, with a good variety of choices. The rates were higher than we might have liked but the rate of exchange is favorable right now, which took some of the pain away.

    « Excellent after 650 km of driving »

    This hotel is located in the old downtown of Bathurst. It offers spacious rooms, free parking and helpful staff. Breakfast is included in the room rate, although the buffet is quite simple. Good value!

    « Very comfortable fine place »

    Very very comfortable beds in large rooms Nice air conditioning. Good tv selection. Excellent morning coffeemaker in room. Good feeling. Breakfast buffet excellent but the breakfast area a bit crowded not well laid out. No drinks in bar fridge and Bathurst is very "dry" ( wine and beer nowhere convenient) so come prepared. One negative is paper plates and bowls for breakfast. Definitely not appropriate for a good hotel.

    « Excellent quality/price »

    Newly renovated hotel. Very clean. Friendly staff. Comfortable bed. The bathroom is beautiful. I only stayed one night, but I wish I would have booked more nights. Overall it was a fantastic experience!

    « Great Stay »

    Clean rooms, great welcome and the room came with all that we needed and more. The breakfast was decent, good variety. Really liked the central location, small walk to the promenade, shorts drives to most of the area highlights.

    « Beautiful rooms, gross pool »

    Stayed here with my son and husband while my husband was there for work. We decided to entertain ourselves by heading to the pool, while daddy finished work. The pool is great size for toddlers, but it is desperately dirty, the sides are green. There is a great resturant attached and a great playground/ splashpark nearby. If you never we t near the pool, this would have checked all the boxes. Very comfy room and bed

  • 4
    « Great Stay! »

    Came home to Bathurst from Sydney Australia to visit family and friends and to enjoy Hospitality Days. Great rooms, bathrooms are HUGE. The bar staff were attentive and the mussels? AWESOME! I would say that they were short staffed for the amount of people there, but other then that, a great stay!

    « Very good with one gripe »

    The good news is that this is a large and modern facility with large and comfortable rooms, well appointed bathrooms, excellent wifi and a pretty good restaurant. Indeed, it is very comfortable. My only disappointment was that, at breakfast, paper plates and plastic cutlery was provided. This is the first hotel or motel I have stayed in where throw away plates and cutlery has been provided. I have probably stayed in over 1,000 properties. I felt this detracted from the experience to a remarkable extent.

    « Wonderful hotel »

    Best Western is a clean and well staffed hotel. They rectify any problems quickly and efficiently and their first priority is always the traveler. There is enough to do that you can keep busy admiring the view of Bathurst as the hotel is in the center of town. My family enjoyed our stay and the breakfast option was amazing. Thank you for a wonderful stay.

    « stay »

    Great place to stay. nice and clean and comfortable. I would not hesitate to stay there again if the opportunity presents itself. The staff was great.. The hotel was perfectly situated for my needs. The price of the rooms were comparable to many other hotels in the area.

    « Helpful Staff »

    We checked in very late at around 11:00pm. We encountered a problem that Booking missed sending the 3rd room I reserved. The staff helped to find a room to accommodate us all even they were fully booked.

    « Well kept, comfortable beds, spacious rooms, quiet environment »

    There are very few places to stay in Bathurst, so we were quite pleased to get a room at the Best Western. It is close to the waterfront, the shops and the few restaurants. Bathurst is a charming community with a wonderful waterfront, nice golf courses,and pleasant people. We thoroughly enjoyed our three day stay.

    « Beautiful, new hotel, great facilities »

    Double room, away from main street in upper floors. Had all the amenities of a very good chain hotels. Great staff, welcoming, helpful, even managed to confirm a waitlist as completely full. Complementary breakfast was a full one with a variety of options. A busy business hotel with conference facilities

    « great »

    amazing , beautiful hotel, brand new, very pleased with hotel and staff. They did forget to the do the express check out that I requested, that was the only issue. Everything else was perfect and I would stay there again in a heart beat. Thanks for the great stay.

    « Excellent »

    Everything was great, Breakfast complete not only continental, room was big big screen ty with cable bathroom facility was really nice room clean all service available internet easy to used. I will not hesitated to stay there again

    « Most comfortable bed!! »

    Loved staying here, after an initial mix up with the reservation, front desk staff handled it with professionalism and solved the whole thing. Loved the walk in shower! Breakfast was very good and so had a lot to choose from.

  • 3
    « counter »

    the counter Lady told me I could cancel the night but I had to do it before noon I had to fight over the phone with expedia for an hrs and before I got the right number after 5 difrent numbers that the lady at the counter could not give me and she said she could not help me cancel this night this was cheap shot!!

    « good solid accomodations »

    we always know what to expect from the Best Western chain. The Bathurst location was no different. Clean, comfortably appointed rooms, with all amenities, including a free breakfast, this was one of the better sleeps I've had on this road trip. We would definitely return.

    « Stopover in Bathurst, NB »

    The Best Western Plus Hotel and Suites in Bathurst, NB was very good. It was comfortable and clean and we had a very good dinner (surf and turf) in the hotel restaurant after a long day of driving in the rain from Charlottetown, PEI. We also had a good night's sleep and a good breakfast at the hotel the next day prior to another long day's driving.

    « Bathurst »

    Very good place to stay, good hotel with nice facilities. Clean & Comfortable with helpful staff. Very close to the Bay, 5 minutes walk only. Car Park just off the street and easily seen. This is a conference centre also with a reasonable restaurant with fair prices. Would recommend if you are driving the Acadian Route or off to Fundy.

    « Great place to stay in Bathurst. »

    This hotel is good value in a good spot and is an excellent place for business meetings. It boasts a good fitness room and small pool for the kids. The hotel has a convention centre attached which makes it very convenient for meetings. The internet needs a password input every day but is reliable. Even though downtown it is very quiet at night. Fridge, microwave in the room and within walking distance of a good restaurant , Nectars.Rooms were spotless as were common areas. Reception staff were pleasant and professional. Breakfast had some special items added which really added to the enjoyment.Recommended.

    « good night stay »

    Just stayed the one night passing through staff very friendly hotel quite new very clean plenty of parking and nice pool, Used the ajoing restaurant and had a nice meal with a good choice Free buffet breakfast was ok

    « Friday Night in May. »

    Reserved several weeks in advance as i was told a lot of rooms in Bathurst had been already been for the annual Fire Chiefs conference. I Thought it expensive for the area and time of year. Registrtion went well and staff were courteous.. Room size was good and in fairly new condition.Room was very clean. Bathroom room size larger than most and had a high ceiling with attractive tile. Tub had slanted back but was a bit shallow. We ate in the restaurant and despite how busy it was we had good service and meal was good. Wait staff friendly but could have used more support. Despite being fully booked the hotel was quiet and there wasn't any hallway noise.

    « Really great hotel! »

    We really took advantage of the reviews for this place. The clerk was outstanding, room was large, clean, and comfortable. The bed was really great and the pillows hit the night of sleep so far for me. It was almost like we were the only ones there. The breakfast was great, hot food and the regular, would highly recommend.

    « Business meeting »

    Well it is a nice place as far as hotels go. My room smelled. The coffee pot wasn't cleaned out the tub did not drain so I had a little foot soak. Was in a little sketchy part of town but there was a Tim hortons down the road. I would stay here again but if there had been another hotel available I would have stayed there.

    « Perfect spot for our event »

    The hotel-I booked this hotel to stay and to host my husband's surprise 40th. It was a great location for all the out of town guests, the kids loved the pool and everyone was happy with their accomodations. I had no problem checking in early to help organize everything, it was a nice surprise that they asked how many guests may also arrive early so that they could try and have rooms ready for them. Banquet hall- I can't thank Sandy enough for everything that she did. The party was a huge success and Sandy was there to make sure every detail was attended to. The Food-I did a custom buffet with the entrées being carved roast beef, salmon and pasta. They were all very good! We had more than enough and many guests enjoyed extra portions.

  • 5
    « Great place to stay »

    Very clean, great friendly staff, very comfortable beds, clean room. The breakfast is included good choice but. The only thing that would be nice if the restaurant le Chaleur re-opened for breakfast like before.

    « Best Western Minus »

    I travel to Bathurst many times a year and usually stay at the very comfortable Comfort Inn. Decided to give the Best Western Plus a shot - bad mistake. My reservation was made directly through the Best Western website. I was given a first floor room, right next to the main entrance from the parking lot. The walls and ceiling are paper thin. I was able to hear every single guest that arrived and left the hotel, not to mention vehicles in the parking lot. The person above me, who was being exceptionally loud, could be heard loud and clear, every footstep was heard. During the 2nd night there was an event in the hotels conference hall, which was adjacent to my room. I was kept awake by loud music for a good part of the night. The bathroom door could not stay open on its own - it had to be propped open by a garbage can - which when I arrived already had some garbage in it. The check in process was fine, however, the person was not all that pleasant. I have stayed at many Best Western hotels- this was the worst. Upon check out I was asked how my stay was, when I mentioned all of the above, plus the fact that I spend at least 20 nights a year in Bathurst and that I would not be returning to this hotel, the response was simply: "I'm sorry to hear that, have a nice day". So therefore, customer service does not really exist either. The only positives that I can say about the hotel is that the bed was comfortable and the choice of tv channels was good. In the end I am very sorry to have tried this hotel and can stay without a doubt I will be returning to the trusted, comfortable, quiet and cheaper Comfort Inn.

    « Great stay »

    I love Bathurst NB, and this hotel is a gem. It is a good location, easy to get to and from the highway. The people who work there are all friendly and helpful. I am an English speaker and everyone was able to speak both English and French, so there were no issues! It was a lovely stay!

    « Older French lady lacking customer service skills »

    I visited the chlaleur restaurant bar for the last time today. I love the food and with the recent change in kitchen staff the food has got even better! Unfortunately they have a great group of waitresses working there with the exception of one particular lady. Each time i visit and this lady is working i get the feeling i am annoying her. This older lady with dark hair is very unpleasant to deal with and she really needs to work on making her customers feel welcome. The other day i visited she was at the bar drunk on wine (i assume she was off the clock ) but still in uniform. Today she was rude to not only myself when i ordered but was very rude to her coworker in front of the whole restaurant. The entire place was uneasy as she discussed what needs to be done in the bar ,loudly in front of everyone .When she could have easily talked to this young lady in the kitchen as to not cause a scene for her customers to watch. I have also seen on facebook that i am not the only one with this opinion towards this waitress. She hurts your business. No matter how good the food .Sadly I will not be returning.

    « Wonderful conference. »

    The hotel is new and offers nice rooms with the breakfast .very nice dining area.The personnel was very pleasant .There should be more info and promotion on what to do in downtown Bathurst .Enjoyed our stay.

    « Excellent !!! »

    Good location ... the hotel was very clean and beds are comfortable. The staff was very helpful in directions and recommending restaurants in town. The restaurant staff was very accommodating when needing to borrow different things to help with our in room suppers and tea time. We would definitely return to this Best Western Plus!

    « Cold Shower »

    This hotel was comfortable - included breakfast was fine. Our issue was that we had to take our showers in cold water, as there was almost no hot water available. At the front desk, the person looked surprised and apologized, although I suspect that we weren't the firsts to complain - many others said at breakfast time that they had no or almost no hot water for their morning shower. Now, if this is a one time technical problem and it has been or will quickly be fixed, then this isn't a major issue. But if the problem is that their hot water system cannot handle peak hours when the hotel is full, then this is a major problem.

    « Weekend in Bathurst »

    Stayed at this hotel over the weekend with my volleyball team and the parents, players and myself were very satisfied with our stay! This is a brand new hotel with great amenities and a friendly staff. If I am in the Bathurst area again, I will definitely come here!

    « Maybe Best Bang for Buck in NB »

    Stayed here for the weekend with son while in town for a tournament. I was actually shocked to see how nice and how well appointed this hotel is. Very clean and modern with great staff and facilities. The pool is small but great for a bunch of 12/13 year olds. As far as value for money goes this has to be just about the best I have experienced anywhere in New Brunswick. If you have business or leisure in Bathurst area there is no better hotel in the area.

    « Great value and service »

    Very nice hotel well situated great rooms & breakfast. Situated downtown The staff very hospitable Atlantic style. .great value business or pleasure. Pool & Fitness well maintained. High speed internet Highly recommended

  • 1
    « Lack of customer service »

    I'm not impressed with the management of this property at all. I made an online reservation for the Best Western Plus Bathurst NB through the BestWestern.Com website. Due to a weather forecast that is telling people not to travel on March 25th, I called the hotel to cancel the reservation. They told me that there would still be a charge because the booking was made through Expedia. At no time did I book through Expedia. The confirmation I received does not mention Expedia or an Expedia Partner anywhere. The hotel told me to call Expedia and discuss it with them so I called the number they provided to me. The first person I spoke to said I called the wrong number and there was nothing he could do except transfer me to another number. When I explained to the second person the situation she said she would call the hotel and ask them if they would cancel the booking without penalty. After a couple of minutes on hold, she returned to tell me the hotel was willing to cancel the reservation but they would not waive the cancellation charge. I stay in a number of different hotels throughout the year and I have never had this happen before. Not only are they not willing to help because of the poor travelling conditions, the hotel told me it was Expedia's decision not theirs (Expedia doesn't seem to agree). Also the fact the this seems to be an Expedia booking without me having one item that refers to Expedia gives me doubts about Best Western's online booking system. I guess the next time I have to visit Bathurst I will stay at one of the other hotels and stay far away from the Best Western.

    « Exceeding expectations without knowing it »

    I don't usually give five stars to hotels because most brands will have good service, friendly staff, comfortable, accommodations etc... rarely will they exceed expectations. This is my second time staying here in the past year, they haven't disappointed and they exceed expectations without even knowing it. It's more than just a comfortable environment and feeling when you walk in. Front desk staff is very polite and they actually strike up a conversation with you as opposed to the robotic responses and interaction you receive from other hotels. They are apologetic if they have to quickly tend to a ringing phone and are there to answer all your questions. (Thanks Cynthia!) Rooms: The beds are comfortable, rooms are clean, almost with a 'Euro' feel to them. After driving through a snow storm, arriving at this location was more than welcome. I'd definitely return here without hesitation!

    « Best Sleep of the trip »

    Had a great night at Best Western in Bathurst. Restaurant is attached to the hotel. Huge bonus as the weather here sucked and I didn't want to drive anymore having driven almost 6 hours to get there. Nice, nice people. The room was massive and super clean. I would totally go back here if I every go back to Bathurst, though I will fly next time!

    « Very impressed »

    From the reception to the beautifully decorated room this hotel surpassed our expectations for $107 (used our CAA card). Location is ideal. Had nachos at hotel restaurant which were awesome, got there at closing time and were able to take it to our room. I highly recommend.

    « friendly staff »

    Nice Hotel where the staff is very friendly. What I like the most is the bar/restaurant which is attached to the hotel where you can find a good menu at very competitive price. Large TVs as well for those who likes sport. I recommend this hotel . Located right downtown.

    « Not my favorite BWPlus »

    Stayed here a 3 times and every time there seem to be something hapening to make me question if i will return. 1st. Stay-- air conditioner would loudly drip on windows sill outside(minor) 2nd.stay-- they had a restaurant on the premises and waited 15 minutes to get a coffee, understafed, left without eating. Staying on free nights I had to argue with front desk for not paying for lodging fees plus taxes. 3 rd. -- front desk again tried to swindle money when I was staying on points, breakfast buffet area was dirty and missing most of what is regularly available. There was hockey players the prevoius night but they were all gone when i visited the buffet area. It was not the employees fault as she was running between front desk and buffet area.Worst Best Western experience for me.

    « Broken promises »

    On 2 different occasions, requested "wake-up" calls. No wake-up calls received. Requested a room with bath when room was booked. They gave me a room with shower only. They advised me that a shuttle service was available, but I was charged a fee of $7.00, for a 2 minute drive. It would have been less by taxi. Most shuttles elsewhere do not charge.

    « Very comfortable and reasonable price »

    Very comfortable, friendly service and price was reasonable. My kids loved it. Will definitely go back with the family. Restaurants and shopping district very close by. parking was great. No noise. had no problems with Check in and check out.

    « Oh for some heat!!!! »

    I am a business traveller that spends approximately 100 nights / year in a hotel. Needs are basic - clean, ac, heat. One week ago, I stayed in a king suite room. After 2 hours of trying to heat the room, I called the front desk whom agreed the heater was not working after checking the system. No heat, -10 c night. Was not offered an extra blanket, or offered to be moved. I wrote a note to the manager as I was surprised to be charged full price and charged for a bottle of water. I have not been contacted by the hotel. This hotel does not honour CPSA discount rates. Disappointing as there are other BW's in the province that cater to travellers.

    « Very Nice Hotel »

    The hotel is a newer hotel. The hotel staff were very nice and helpful. The rooms both mine and my business associate were beyond the normal clean! I really appreciate spotless rooms as I spend 160+ nights a year in hotels. We arrived on Jan 12 just before a snowstorm was to hit the area. We decided to eat at the hotel resturant and was pleasantly surprised the food and service were excellent! Good hotel and if in Bathurst I will be at the Best Western.

  • 4
    « Beautiful Hotel with huge bathrooms »

    The staff was very friendly and willing to help satisfy your needs. Rooms and hotel are beautiful, new, well maintained with huge bathrooms. Complimentary breakfast was good. Be SURE to ask when the complimentary breakfast starts and finishes though. 2nd and 3rd floor ice machines were not working. Pool is fairly small. Overall a very nice hotel.

    « Excellent »

    Excellent, friendly staff. They go out of their way to make sure customers are cared for. Staff recognize and make repeat guests feel welcome. The rooms are always clean and I always look forward to the comfortable bed. The rooms have a cozy feel and the hotel is usually quiet. Great facilities for professionals and families.

    « Best Western Bathurst »

    Was very pleased with my stay at this hotel First time at Bathurst, Best Western. Room was nice and large, bed was really comfortable and clean. Loved the glassed in shower. The breakfast was excellent. Staff were great. Would stay here again in a heart beat.

    « Best customer service by far »

    We have been here for a week and I've never ever seen such good customer service. My friend asked for a fan they send an employee home to get one.last night my son wanted cereal they gave us a 2 litre of milk free they gave us a bigger room at a very good deal...everyone is so nice and want to make your stay as comfy as possible..the service here and the price and the food is highly good..if your looking to bring your family on a nice vacation best western is the place to be..they go out of there way to make sure your happy...I've met the owner she is amazing and wanted to make sure we had everything we needed..we were gona stay 2 days we have been here a week. I wAna say thank you to all the staff because everyone of them have such a nice personality...

    « Highlight of our vacation »

    This year our family decided to spend our summer vacation in Canada. We searched for an area with nearby beaches and settled on northern New Brunswick. The hotel we booked for a week in late July was the Best Western Plus in Bathurst. While the beaches and the cool weather were a huge disappointment the hotel was not ? it was the highlight of our trip. The outside and inside of the hotel building are very attractive. Plenty of parking spaces as well. Everywhere we went in the hotel was very clean and looked great. The staff in the hotel and its restaurant were all very pleasant, friendly, knowledgeable, and professional. Our room was excellent. Beds very comfortable. Really good TV with a large number of channels. Very fancy looking bathroom with a huge shower stall ! This was a great room to relax in. The hotel's one restaurant (called Chaleur) was top notch. It served the best food we ate in the area. (and we tried several nearby restaurants). There were numerous breakfast choices ? we tried several and all were very good. Supper choices included a number of very fancy choices which were outstanding. The hotel's location was also a huge plus ? it was a 5 minute walk from a big fireworks show we saw one weekend, 5 minute walk from the Promenade Waterfront which has really nice specialty shops including a place that served delicious ice cream treats (we went there several times during the week). A very entertaining Hospitality Days parade passed right in front of the hotel one weekend. A farmer's market was also set up across the street from the hotel one weekend. In addition there was an old car exhibition on the street right in front of the hotel one weekend. The hotel is also located very close to route 134 (a secondary highway that you can take to get to many nearby towns) The hotel has an indoor pool. We did not use it during our stay because on one side of the pool there are large windows facing the street. People walking along the sidewalk can look right in and see hotel guests in their bathing suits. To sum up, the prices of the rooms are very reasonable and are a bargain for what you get. We would definitely recommend this hotel.

    « Great spot! »

    Very nice, clean hotel located in downtown Bathurst. Staff was very friendly, each floor has convenient guess laundry room, decent restaurant and breakfast is much better than most hotel this class that offers a free Breakfast. Only issue: pool is extremely small.

    « An Excellent Hotel »

    Very modern hotel with all the amenities you could want. A very modern and clean feel/look. The hotel is centrally located and easy to find - the Parker is around the back and has plenty of room - the attached restaurant is reasonably priced and a great menu and the beds were so very comfortable - usually at a hotel i toss and turn all night.....for this stay i slept like a baby!

    « Clean, convenient, great amenities and excellent staff »

    Five stars, all the way! Great staff, very clean, zero problems. The breakfast was delicious, too! Our family loved our stay, and we will return on our next family adventure! I highly recommend this hotel if you're planning a stay in the Bathurst area.

    « The Visit was out standing »

    Well Best Western Plus Bathurst has done it again they have put on a fantastic Gala to raise money to give back to our very own seniors and sick kids at the hospital They Also gave cookies and hot chocolate at the Santa parade. This is a great hotel that gives back to the community . I would stay at this Hotel anytime!!!!!!

    « Great little hotel! »

    My family and I stayed here one night, as my daughter had a volleyball tournament. The pool was small, but very clean with no strong chlorine smell. The breakfast was very good. The rooms were spacious and clean with modern decor. The hotel front desk staff were very friendly and helpful. One complaint... cold shower in the morning. However the hotel staff apologized and gave me 50% off my room rate (which I thought was very fair).

  • 5
    « Nice!! »

    Nice, new, clean hotel. Friendly staff. Good value. Spacious room, breakfast was okay, lots of choice, though. Located in downtown area. Great place for teams, pool was nice. Stretching the response to meet minimum 200 characters.

    « Not pleasurable and slightly chaotic. »

    First thing check in took twenty minutes and we were the only people at the desk. Our room reservation had been given to someone else as those people had their room given away previously! Clearly there were management and or information system issues and front desk staff were rude. We waited twenty minutes for 2 cleaning staff to finish their current room to which we were assigned and their thoroughness was disappointing. A thick coat of dust along the top of the mirror and headboards, toilet seat was still wet, and we found multiple insects in the room including live flies. Further disappointment yet was the lack of screens on the openable windows thus we couldn't get frsh air. The one redeeming quality was the large glass enclosed shower which was amazing. Later that might we encounters trouble connecting to the free WiFi and contacting front desk by phone was impossible so we went directly to the desk. The staff member appeared to be making a personal call and was irritated with our interruption to her call and dealt with us abruptly. We felt like a bother and nuisance. Better yet the information provided was incorrect and we had to revist the desk and "bother" her some more. Pool appears to be rough painted concrete and is a poor excuse for recreational or fitness use, the fitness room next door is also quite lacking. Given the smaller attraction of traveling to the area, yes they likely would have fewer guests utilising these facilities but never the less the rooms they occupy are small. Breakfast was also lacking. The continental offered had few choices and when we questioned the staff on ingredients (due to allergies) they had no clue. We ate eggs and fruit and could not touch anything else. Overall lacklustre and disappointed. The entire stay left a bad taste in my mouth. Even after contacting the company privately and directly with my complaints I received a standardized reply along the lines of, "I'm disappointed with the staff and how they treated you. We're sorry your stay was disappointing. We'll do better next time."

    « Wonderful hotel »

    Staff is excellent, rooms are lovely and the overall experience was very good. I travel a lot for business and would stay here again and again. Nice pool and fitness center and it is well situated in town.

    « Great Place & Amazing Staff »

    I have been staying at the Best Western Bathurst for about 5 months now every two weeks. Every stay is great and the staff is always friendly and helpful. The restaurant staff is also amazing and I enjoy the food selection.

    « No large issues »

    Everything at this hotel was great except that, when I was checking in, the phone rang, and the attendant made the telephone a priority over the customer in front of him. Stayed on the phone for 5 minutes taking a reservation. That was the only negative. Overall great experience, as usual with a Best Western Hotel.

    « nice place to stay in downtown bathurst. »

    the staff and facilities make this hotel very good.the staff are polite,helpful,and very friendly,making it a pleasure to deal with them.the breakfast room has a buffet style hot or cold selection.the adjoining restaurant is open for lunch,dinner or just to sit at the bar and have a drink.all the meals i had there were very good,especially the fish and chips,and seafood chowder.there is also a gift shop called a few splinters,andreas novelty sweet shop,a Subway and another restaurant called Phantoms less than 5 minutes walk away.

    « Clean & Comfortable! »

    After travelling for 4 weeks, this hotel was a wonderful find. Clean, quiet & comfortable, best sleep I had on this road trip. If I was coming out this way again I would definitely stay here. Excellent service, they go out of their way to accommodate you. Thank you Kamini & Staff.

    « great way to finish a 5 day vacation »

    Our stay was stay was excellent..great staff..very quiet...loved it.. really clean, very nice rooms and great layout of the hotel, pool was nice and warm, love it, love it, love it..we would stay here again anytime

    « Wedding »

    On September 25th my son and his beautiful wife held there wedding there. I am very pleased to say the service and food was amazing. They went out of there way to make this night excellent for us. The food was excellent hats off to Mike and his staff thank u so much. The servers and bartenders did a outstanding job. Kamini made sure our ever need was taken care of. Thank u so much for making there night they will never forget.

    « Very good chain of Hotels »

    I travel all over North America and this is one of the best hotel chains as they are situated in almost all of the areas I travel. Very comfortable rooms, very clean and always an awesome breakfast choice

  • 5
    « Great stay »

    New hotel. Maybe 1 yr old. Nice spacious rooms and nice decor. Kinney room has a very nice shower. Staff is very efficient Roomy shower. Very reasonable rates. Would highly recommend it shower. Shower very roomy. Shower very roomy. Good staff. S

    « Sleep but don't eat!!! »

    I did not stay ar the best western in Bathurst nb but ate there as I live in Bathurst. I went for dinner at their chaleur restaurant. My experience the time before that was soo God that I invited a local friend to eat there with me. We both were happy with the combo platter .we both ordered the New York strip steaks. My friends steak was great but mine was horrible. After cutting off nearly 50% of my steak worth of fat I ate the rest of a rather tough piece of meat.. I mentioned it respectfully to the server in hopes that the chef would pay more attention to his cuts of meat.The server returned and told me that the chef agreed with my evaluation of the steak. Nothing was offered in the form apoogy or compensation.and I was charged full price..that left a sour taste in my mouth .

    « Best place to stay in Bathurst by leaps and bounds! »

    This new hotel is a welcome addition to Bathurst, providing travelers with a great place to stay in an amazing downtown location . The only hotel in town that is not "tired". It has big restaurant but I did not have a chance to try it or the breakfast included in the lobby. Nice, modern, clean, great prices. Awesome and the nicest Best Western I have ever stayed at and I am a BW Platinum member. Great job!

    « Great hotel in Bathurst »

    Hotel is only about a year old. Very nicely decorated. Spacious room. Great free hot breakfast. The restaurant serves one of the best mussels I've had thus far. The staff service is superb and friendly. Will be returning.


Getting to the hotel ...

All directions
·From: Province of Quebec. Exit 304 from route 11 to the Best Western Plus Bathurst Hotel & Suites. ·From: Moncton New Brunswick. Exit 304 from route 11 to the Best Western Plus Bathurst Hotel & Suites.