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Best Western Premier Panbil

4.5 / 5
1207 Avis Tripadvisor
Jl. Ahmad Yani, Panbil, Batam, 29433 Indonésie  Copy !
PHONE : +62 778 371 888
My research

Hotel advantages


Swimming pool

Hotel services

Childcare service
24/7 reception
Buisness Plus equipment
Fitness center
Room service
Multilingual staff
Complimentary breakfast
Air conditioning in the hotel
Restaurant on site or nearby

Room services

Hair dryer
Coffee maker
The strong points


Swimming pool

Hotel services

Childcare service
24/7 reception
Buisness Plus equipment
Fitness center
Room service
Multilingual staff
Complimentary breakfast
Air conditioning in the hotel
Restaurant on site or nearby

Room services

Hair dryer
Coffee maker


For a stunning island experience, discover the wonderful facilities on offer at Best Western Premier Panbil. With a range of opulent guestrooms to choose from, this luxury hotel in Batam, Indonesia presents a wonderful jumping-off point from which to explore the nearby shopping malls, restaurants, historical sites, and other attractions. Best Western Premier Panbil is a sky view hotel in Batam that offers beautiful views of the surrounding nature and cityscape. Each of the stylish guest rooms features a mix of classic and modern Bataknese style creating fusion décor that radiates elegance from every angle. This hotel with in-room complimentary mini-bar is perfect for business and leisure travelers alike with an infinity pool, full gymnasium, restaurant, and spa. Best Western Premier Panbil is a wonderful Batam island hotel that offers sensational views over the nearby Dam Duriangkang Reservoir and the surrounding lush forest and greenery. For the best in local and international cuisine visit our rooftop restaurant in Batam at Best Western Premier Panbil. Offering breathtaking views of the city and greenery all around, you can enjoy a gourmet meal, followed by a visit to one of our three on-site bars to balance your experience. Our hotel features 24-hour in-room dining for your convenience so you will have the chance to experience the finest foods at any time of the day or night. With a sauna, steam room, gymnasium, and fully equipped spa and salon you have a complete range of services available to you at Best Western Premier Panbil. Ferries connect Batam to Singapore, Bintan, and Johor Bahru providing easy access to this industrial hub. From parks to zoos to nearby islands, this Batam center hotel is your gateway to all that the Riau Islands in Indonesia have to offer. For a 5-star experience in a central location with stunning natural views choose Best Western Premier Panbil, a luxury hotel in Batam that can cater to all your needs.


Customer reviews

based on 1207 guest reviews
Very Good
Sleep Quality
"Stay Review"
vera y, 15 Février 2024

Last February, I stayed at BWP for two nights. I have stayed there quite often before because of its comfortable atmosphere and friendly receptionists. Especially a receptionist named Fianisa Andini who was truly helpful in terms of check-in, check-out and other needs.

"Panbill like the Hornbill"
chuck0071, 13 Février 2024

Our stay at the Panbil, Batam was as pleasant as watching the gracious Hornbill. We spent the CNY holidays there. Despite the overwhelming arrivals from nearby Malaysia and Singapore, the hotel did an amazing job by making our stay very pleasant, simply by engaging sufficient front end staff to handle the demand and traffic. The location was slightly away; 7 minutes from the city on top a hill that offered a tranquil view of the vast open lake. There was also frequent shuttle service from the hotel to 3 prominent shopping malls at regular intervals that gave us an opportunity to get a comfortable ride to town while getting a good overview of the town from an elevated position during the drive.

"Good Value"
thineshr2014, 15 Janvier 2024

Very good lakeside room, excellent restaurants and bars on site in this all-encompassing hotel. Great location as central for the main malls, sights and ferry terminals. Service was friendly and efficient, with the shuttles to the malls being very helpful too

"It was a great stay"
sarjune12, 02 Janvier 2024

It was great vacation at the hotel with the only drawback being the breakfast and the distance to town, but the staff and the hotel amenities were good especially the spa as they have a wide variety plus the scenery is calm and nice.

"Dec batam trip"
bubunayli, 21 Décembre 2023

Great and satisfactory vacation. Friendly,helpful,well dressed and well versed hotel staffs. Great view from pool side. Breakfast spread was big and international. We will definitely make return for this hotel.

"Service with a Wow !"
daasgtheva, 13 Décembre 2023

My stay at Best Westeen has always been excellent ..My family always loved it to .. especially with the standard of the rooms and service of the staff . They are are always attentive to needs . It also adds to the fact that the forest activity is nearby and add more fun ... The newly opened Restaurant inside the forest - Kayu Merah is a Gem and the manager Ariyani is so helpful .

"The Avengers of Best Western Hotel Premier Panbil"
Khalis I, 12 Décembre 2023

Me and my family's experience staying at Best Western Premier Hotel Panbil from 16th-22nd Nov 2023 was saved and made amazing thanks to this few bunch of excellent staffs. Of course the rest of the team played their part but these names are the ones to really look out for. They truly make our experience a far memorable one. Mr Ade who was previously the Manager of Room's division and currently promoted to a bigger role, yet still manages our stay despite juggling a bigger tasks. The man ensured our stay from the moment we arrived at Batam till we board the ferry back to Singapore. Pure dedication. Mr Perdi is an excellent staff who is always ready to drop whatever he is doing and attend to any guests needs big or small. He also picked us up from the Ferry terminal upon arrival and also drive us to the Ferry terminal on our check out day. We are extremely satisfied with his personalisation when doing his job. Letting us in on informations that helps us know Batam alot more. He is a treasure to the hotel and I hope his efforts will be rewarded someday. Mr Ficky is a name to never be missed. Though our experience with him was short but he knows what when and how to say the right things to make guests have a good time. Not forgetting to mention, he has a very generous and friendly smile which is like an icing to his services. Mr Ilyas Alamsyah is a very passionate staff that goes beyond his efforts to always make guests rooms looking excellent and super comfortable each and every day of our stay. There are many more staffs but unfortunately I was unable to get their names. A highly recommended hotel for anyone to stay as we are very pleased with everything they have and had to offer. Thank you once again Best Western Premier Hotel Panbil! I wish you guys more everlasting success in the future.

"Excellent Stay"
Cherinjit S, 02 Octobre 2023

Great amenities and very comfortable bed and pillows. Wide range of toiletries. Great housekeeping. Enough mineral water. adequate charging points. Front office and concierge were very helpful. Good location.

"stayed with best friend"
alongc774, 27 Septembre 2023

13 Aug 2023 i stayed with my best friend at best western premier panbil was amazing. when i arrived in the loby hotel, we are welcoming by the receptionist. they helps us for check in very well and quickly. the FO team very friendly especially Ms Cathrine she super charming and helpful. she gave us a nice of view. when we reached room. aww the room and view very nice. and all the amenities completely. in the morning when we have the breakfast, the foods was nice and many variance. all the service is good, staff, room. food. it was amzing stayed and we will come back next stay. thank you bwp hotel.

Sightseer67751230339, 20 Septembre 2023

This was our 2nd time staying at Best Western. I would recommend this Hotel for anyone wanting or looking for a place to stay. The staff were exceptional, I must personally thank to Lucky, we really had such a beautiful stay. My room was so beautiful and new decorated

"Sevice Excelleence"
Kumaralingam G, 20 Septembre 2023

For the business traveler, hotel accommodations and service are crucial to de-stressing after a long day at the office. The Best Western Premier Panbil epitomizes this principle. The quality of their service and amenities is second to none. Definitely recommended!!

"Business trip"
Petersetiawan, 13 Septembre 2023

I come for business trip and i think this is the best hotel in batam. I like the lake view. The staff are polite, helpful and always smile. Thanks to Catherine at the front desk. She recommend me many place to go. Definitely will come back again :)

viknesh p, 12 Septembre 2023

Best Hotel I have been in recent times! Service 10/10 Food Quality & Variety 10/10 Front Desk 10/10 Hospitality 10/10 I randomly booked this hotel but I love it! Booked 3 rooms for 3 nights! Worth all the money! I like how it is high up! Soo peaceful, away from City area but not too far.The infinity pool and the view is beautiful! There is supermarket and cafes right beside the Hotel! I have no regrets and no dissapointments at all. I brought my grandparents. My grandmother only eats indian food. Was very worried thinking if I have to order food for her all the time but This Hotel had indian cuisine corner for breakfast everyday! Not 1 dish , it was a whole corner!! Thanks for making my stay there soo memorable!

"Warm hospitality and no wait time for any of our requests! Beautiful place"
Misshalf, 11 Septembre 2023

We enjoyed ourselves thanks for great cleanliness, great hotel staff and We're definitely coming back. Photos aren't good but the actual view is fantastic!!! Breakfast in members lounge has a wide selection from sald to sushi and Western and local delights! Restaurant at lobby has great service too!

"Short relaxing vacation in Batam"
Conrad D, 06 Septembre 2023

Very hospitable and friendly staff, clean and comfortable room. Superb breakfast in the Executive lounge. However, the bath towels in the room seem to be a bit old and do not appear to be very clean. The sanitizer bottle in the Fitness Centre needs refilling. Very lively good live music in the lobby lounge. Welcome drinks in the lobby lounge should include mocktails and soda drinks instead of only coffee, tea or packet drinks.

"Nice stay"
Fahri F, 06 Septembre 2023

It was so amazing hotel stay. I was captivated by the impeccable attention to detail and the warm hospitality extended by your entire staff. Specially thanks Ms. nisa.............................................................

"business trip"
Fitri A, 05 Septembre 2023

check in went smoothly. room was spacious and clean. many varieties for breakfast. would like to thank the staff there as they were helpful and patient with my queries. downside is only the exterior, it needed some improvement but overall, my family had an enjoyable stay here ❤️.

"Outstanding stay"
rejalputra, 05 Septembre 2023

We had wonderful staycation for 2 days and 1 night for my small birthday celebrations, special appreciation for Ms. Catherine and Chef Alvin to arranged unforgettable, surprising decorations with warm-hearted celebration via front office team. Thank you all again for wishes and hope visit again here soon.

osh p, 04 Septembre 2023

The outstanding feature of this hotel is the staff. All are warm and friendly, especially Nisa. She really listens and puts in effort to empathize, a real gem. she is kind and polite too... thank youuu

"Excellent property"
Sankar C, 28 Août 2023

It was an amazing experience, we were staying the executive suite and got special breakfast at the rooftop restaurant. As i know this is the only hotel at Batam providing such a treatment. This is a clean and nice hotel, friendly staff. Overall worth for the value paid.

"Comfortable, clean and great facilities"
QiqiC10, 25 Août 2023

We had a great experience staying here! Location was good (10 to 20 mins' drive to anywhere else we wanted to go in Batam), staff were prompt and friendly, facilities were clean and in good order. Will come back again!

"nice holiday"
ziluti, 23 Août 2023

I like the decoration of the lobby, the staff is friendly, the room is also good, for breakfast the menu has many choices, and what I like most in the swimming pool, for the children's pool is good because it is shady so the child does not overheat

"Great, pleasant place to stay"
emamjureme, 21 Août 2023

1. Front desk, fast check in process, but can do better by providing information about property facilities and activity, promotion especially for first timer guest. 5)5 2. F&B and the staff at 15 floor for breakfast. Awesome 5/5. 3. Room was great, but property can improve it by providing bath soap and anti skid mat at bath tub area reason. 4/5 4. Housekeeping: had a unpleasant experience, both pillow cover was not replace after make up room, and face, hand towel was provide after room make up. 2/5. 5. First time when.going to mini zoo, and transportation was provided by property was awesome 5/5. a) the property staff that ferry guest to property recreation, by going xtra miles by telling or promoting what does property have. especially for first time.guest that doesn't have knowledge about Hotel activity and it recreation for guest. It will benefits to the property business. 2/5 6. During our trip back to hotel from mini zoo, the driver was awesome (forgot to ask name,.his wearing spectacle). share with us about property facilities and recreation. This what guest needed, so looking forward to return to the Best Western property. For him 5/5. 6. Andaman restaurant, breakfast F&B can be improve, by changing the menu day to day, not same menu continuously. a) Kare station, was not top up when it quantity very low and the kare nothing in it just plain Kare. b) recommended to have Indonesian traditional Kueh and Indonesia's traditional food, like satay, gado2, ayam belado etc. Maybe property management might to consider to explore. As the guest mostly tourist and Indonesian that want to taste great Indonesian traditional wonderful food serving in the property. Looking forward to return and recommended to others to patronise the property.

"Leisure Travel"
edvin2017, 21 Août 2023

I've stayed in this hotel numerous times. There's still room for improvement on the breakfast buffet food variety and food freshness. Many food items were cold and not hot. Secondly, base on personal opinion, I would not recommend the korean/japanese restaurant in the hotel, I feel the food taste & freshness is way below average.

"Generally a nice and beautiful hotel."
Keston Y, 06 Août 2023

The room is clean and acceptable. The breakfast has many variety of food to choose as well. They also have a live band from Thursday to Saturday night which attracts crowd to their rooftop bar. However, the room is not sound proof. My neighbour check in around midnight and I could hear their voice very clearly. It seems like we were in the same room and our room has an interconnecting door. And worst still, their alarm rings at 5.30am which woke me too.

"Good inpression"
AchH1, 12 Juillet 2023

Good impression! First timer visit ti this hotel, and you got a good vibes in Batam! Hope to have more interesting experience for the next 2 days. I will recommend for anyone who wants to have a business meeting and gathering. I will try other experience tomorrow!

"Amazing hotel wonderful staff "
Wyno01, 09 Juillet 2023

I can't say enough about the exceptional experience I had during my stay . From the moment I arrived, I was greeted by a friendly and professional team that made me feel right at home. The hotel boasted wonderful facilities and top-notch restaurants that added to the overall charm of my stay. Mr. Ade, the RDM, His pleasant demeanor and unwavering professionalism left a lasting impression. Mr. Ade consistently greeted us with warmth and ensured that our every need was met. His attention to detail and dedication to providing excellent service were truly commendable. I must also mention Catherine, the receptionist, who assisted us during the check-in and check-out process. Her service was nothing short of outstanding. Catherine was always available to address any inquiries we had and went above and beyond to ensure our stay was comfortable. Her friendly and helpful nature added an extra touch of hospitality to our experience.

"Not a 5-star hotel"
diyanah2016, 04 Juillet 2023

Booked 8 rooms in total for our family stay. Breakfast was average, taste is out of point and not satisfying. Unable to get seats in the level15 for breakfast as it was full and had to wait very long for food to be served. Rooms are dated and lots of corner stains in toilet and bedrooms. Flooring has worn out too. Overall, this property is below average of a 5-star hotel as proclaimed. Hendra from front desk was exceptionally helpful. He helped to arrange pickup and dropoff from HarbourBay pretty well. Hope such qualities can be polished and made an example to other employees.

"impressed and satisfied"
Navigator56038828144, 04 Juillet 2023

So far so good and fun, because I have the privilege of Ms. Anisa (front office/receptionist) who has helped change the smoking room into a no smoking room, thank you very much for the service. I will share this experience to our colleagues, our friends and our family to be able to stay and relax at this hotel

"A satisfactory stay"
Chubbylicious74, 03 Juillet 2023

My kids and I had a satisfactory stay here. They love the gym and we had fun at the swimming pool.The hotel was clean and well maintain and up to our expectation. Will recommend100% to family and friends.Will definitely stay at Best western Panbil again if we visit Batam.

"Excellent hospitality"
Noor H, 08 Février 2023

The lake view room is clean and spacious the view is beautiful. The staff from the receptionist to the Silangit Lounge is excellent, kind and accommodating. Truly appreciate all the staff that I've talked to . Hopefully I'll be able to come back here again very soon

Dillambox, 08 Février 2023

I didn't expect that staying in this hotel makes some memories. The location it's not in the city center, so you can get the fresh air. if you wannna going to the big mall is about 15 minutes, and they have shuttle to the Grand Batam Mall. I stayed in the deluxe lake view, it's so amazing view. The food was good, I like it. Mai as a receptionist very helpful to explain about the attraction in Batam

"Happy holidays"
Febri Y, 08 Février 2023

I really enjoyed staying at best western premier panbil. The front officer were very kind and friendly, especially when incharge at the front desk with a named mai. The room was very clean. The breakfast menu was delicious. The pool was gorgeous with an amazing view. This is my first time to stay and definitely will comeback again.

"Nice Experience"
Sankar C, 04 Février 2023

It was a nice experience staying in the Executive Suite. Facilities are clean and safe. Thanks for the premiere assistance. Excellent food choices, the staff are friendly and gentle. I would definitely recommend to my friends as this is one of the best hotels in Batam.

"Best Hotel in Batam"
ansonlee87, 29 Janvier 2023

The hotel has every facilities you need and has access to Nature Reserve via Buggy (must book first day before). The ambience is good, calm, relaxing. The room is clean, the bed size is big. We are provided with snack and beverages in Fridge for free besides tea and coffee. The swimming pool is large and has beautiful view.

roszxie, 29 Janvier 2023

Spent 4d3n at the hotel. Everything was perfect about this place! Best Western felt like a privatised residential area with good security in place. They also have a massage & salon (Eska) located inside the hotel itself, an infinity pool, sauna, spa, lounge with live band and roof top bar with live band. The breakfast was grand with enough food choices, their lobby looks really nice. The room and toilet was really decent and clean too. Happen to see fireworks from our room too as we stayed during CNY period. It is located approximately 15-20 minutes to the malls and ferry terminal. I have been to hotels around the world, and can safely say this is one of the better ones I have stayed in, as in you get exactly what you pay for. Special shout out to the few people whom made our stay exceptionally pleasant: From our appointed driver (Mr Robert) to hotel concierge staff (Mr Ferdy) to the Bellboy (Mr Oka Reinandi- this boy can speak great Chinese!!) to the lounge service staff (Ms Olive) to the pianist at lounge (Mr Robert)! Had a really great chat with Robert on our last night too, extremely talented and friendly uncle :) Everyone was really nice, helpful, polite, warm and lovely!!!! We will definitely be back when we visit Batam :) I seldom do reviews, but they really deserve it!

"Executive suites needs maintenance"
crudestar, 28 Janvier 2023

My 3rd stay here and we booked a standard room and executive suite. I like to compliment Irwan from the Executive lounge for the good service and attentiveness. The hotel also acceded to my request for a birthday celebration by providing a birthday cake and deco in the room upon arrival. My family member was delighted and it brought much joy. We hope that the hotel can look into the maintenance of the executive room. There's visible wear and tear in the room with water seepage below the parquet flooring and sealed with only scotch tape. We had to call for Maintenance multiple times because of several faults within the room. Im glad that the hotel offered for a room change as service recovery though we declined. The rooms arent sound proof and we were awakened by other guests during the night. Apart from the unpleasant experience with the room, we are very happy with the good customer service with the hotel staff , good job!

"One of the best 4 stars hotel in Batam"
Connector597177, 28 Janvier 2023

Service, facilities , and room conditions is very good as compared to other hotels of the same class. Although location may be slightly off the buzzing side of the city but shuttle service to malls are provided in the weekends. There is a mini mart right behind the car park and the security at site makes you feel safe. Very ideal choice for a relaxing getaway stay at Batam.

"Worst stay in Batam"
Leshel03, 22 Janvier 2023

I am travelling with my parents and wanted to be more comfortable, so decided to spend a bit more on accommodation. Thought a 5 star hotel will be very safe. We had been to Batam more than 6 times and this by far, is our worst experience. The soundproof was bad and the family who stayed beside us was yelling the whole time. We couldn't rest at all. We had to find our own table at breakfast and when we finally managed to, there were nothing left on the buffet trays. The water at the pool was murky and extremely cold. Not sure what's wrong with the lift but it stops at every level every time when we want to go downstairs. We stayed at level 11, so this is very annoying. The location is about 20mins away from Batam Centre which is fine but their ferry terminal transfer cost 150k rupiah each way each person while Grab only cost 40k rupiah for the whole family. This hotel is nothing like a 5 star hotel. We definitely will not stay here again.

"Good stay"
Travel49723914726, 22 Janvier 2023

The location was ideal, few mins away from ferry terminal and a short drive to the big malls nearby. Hotel lobby smelt good, very clean. Room was also in good condition. Clean but could do better with regular maintenance. Room service was okay but didnt have a good variety in the dining menu. Hotel bfast was a huge letdown. They had white rice, fried rice, fried chicken and fish curry which didnt taste good. Staff took very long do top up food. Long queue at egg station. Overall, service standards, food variety and food quality was a major let down. The food in the malls had more variety. Hotel bfast didnt have that Indonesian authentic touch. Very bland food. But i should applaud the staff from housekeeping, reception, rooftop bar for serving with a smile always and trying their very best. The live band was very good esp the lead singer. Menu at rooftop bar was also minimal. They could introduce more bar bites like, chicken wings, pizza, pasta etc. it should be more ala carte. Currently they have set menu but the portions r very little. There should also be a kids menu available. The wine menu could also be available. Maybe more variety of wines, beers and alcohol could be better.

"One of the best places to stay in batam"
nauyiak, 14 Janvier 2023

One of the best hotels to stay in batam, location was abit far but the ambience is nice. Facilities were well maintained and the staff was friendly as well. Highly recommended! Special thanks to Mr. Irfan for going out of the way to help us!

"Well appointed and comfortable hotel. Great location."
Matt S, 12 Janvier 2023

We chose the executive suite room and the room was well appointed and clean. The room service was good. Noisey neighbours in the next room were annoying but the staff did there best to quiet them down. The 15th level bar and executive lounge was great the staff were friendly and could not do enough. Keep up the good work.

murali7371, 04 Janvier 2023

The hotel is really good for family entertainments.. Atmosphere very quite and suitable for families. The breakfast recommendad and the price considerable..the hotel rooms very clean and tidy. Don't miss the chances to book this hotel when plan holiday in batam.

"Comfy Bed, Spacious room and Excellent Service"
Juliyana2013, 03 Janvier 2023

Top the Best Hotel experience for us in Batam. Stayed in Executive Room (lakeside view). Room entitled VIP access to VIP lounge at Roof Top. Room includes minibar, breakfast at the Roof Top Lounge as well as High Tea. Spacious room, clean, huge comfy bed, bathtub, powerful internet connection, friendly staffs and a good spread of breakfast. They have their own fireworks for the New Year too! Eska Spa is at level 2 where we had a good 2 hrs massage same level with the infinity pool. There's a separate pool for kids too. I don't mind to stay here again.

"Awesome stay"
F395NFevae, 02 Janvier 2023

Awesome stay for 3d2n. Didn't expect there was a countdown celebration on 31 Dec and the fireworks are amazing. It brings us positive vibe to 2023! Staffs are very friendly and the place are nice to stay. Location abit far from Nagoya but wasn't any issue to us at all as grab is everywhere. Thanks for the great accommodations and countdown celebrations arranged.

"BWP Crews...You have done it before and you have done it again...."
Jamali H, 01 Janvier 2023

Awesome and outstanding holiday...A comeback holiday after 3 years.. Thanks to Yana ensuring all request needed being fulfilled...and great hospitality... And also thanks to Robert n Ferdy who were always there to assist with luggages, transport and uphold the hotel standard professionalism...Thank you and we will be back soon...BWP have done it before and you have done it again...double thumbs up...

"Excellent Service and breakfast"
nashm2023, 01 Janvier 2023

We had a memorable and enjoyable stay here for the following reasons listed below: 1) Excellent customer service throughout the whole stay 2) Clean and well maintained room 3) Accomodated to my special request for room decoration and surprise anniversary cake . 4) Provided complimentary tour around Panbil area. 5) Excellent breakfast spread and quality as the food was fresh, tasty and also able to accommodate to my special request.( at executive lounge level 15) Lastly would like to thank the following staff for going the extra mile in making our stay comfortable and memorable, Mr Firman, Ms Lucky, Ms Naya, Mr Robert, Ms Baby, Chef Aji, Mr indra, Mr Calvin and lastly Mr Adi. We will definitely return here for our future holiday.

"Our 2nd anniversary"
HARFA, 29 Décembre 2022

Awesome customer service by Angga,Fitri n Mai They ensured that our room was done up for our anniversary n they even present us with a slice of cake. Such a nice gesture. We will be back agn ..but will avoid staying there during public holidays

"quick getaway"
Sis_Ard, 26 Décembre 2022

booked the deluxe room, it was very big. my 3 years old can sleep on the pillow's that hotel provided, so its good. breakfast lot of variety but the taste is average. good location near panbil mall and atrium (where you can see animals like bird, fish, rabbit). hotel provided electric kettle.

"Best hotel ever"
raihhaniljannah, 26 Décembre 2022

The facilities, ambience, the smell, the staffs completely perfect. I would love to be back to stay right there. The food the celanless were good. Also I experience gym at the fittnes centre and th place was really clean and under the good control.

"5 star hotel experience"
FlorenceD1720, 26 Décembre 2022

We booked 5 suites room for our short Christmas holiday. One of the best 5 star hotels in Bintan! Location is great as it is near the ferry terminal (15-20 mins by car) Affordable and worth it the price. The hotel service was forthcoming. The staff are very attentive and prompt to our requests. Rooftop dinner is amazing. Nice food and breath taking view. Breakfast has wide variety. Our group felt we are well taken care off. I would also like to comment one the staff named "Angga". He is really helpful all through out in our stay, from check in, Christmas dinner, breakfast & check out. He is one of the reasons why we had a wonderful customer service experience. Kudos to the team and Angga! Would definitely love to come back to this hotel again.

"Affordable 5 star Hotel"
Maiyaralove, 25 Décembre 2022

Will be back again to stay here! Food, ambience, the sea view was my most favourite! I woke up every morning with the best view! My mum was at the other room, she love the view too. Took a lot of picture and video too.

"Fantastic accommodation. 5 stars all around. Would definitely stay there again, for a longer period."
nabilsyafiqj, 20 Décembre 2022

Room was clean and neat, with clean toilet, hairdryer, toothbrushes and towels. Amenities available and serviceable. There were activities that we did not have time to take part in, but given more time we would definitely take up. The breakfast was fantastic, and the customer service is top notch.

"Weekend Staycation in Batam"
diver260567, 19 Décembre 2022

Had a great Staycation at the Best Western Premier Panbil Hotel. The rooms were great and had a perfect view. The staff were also very friendly and helpful. The room was clean and tidy. The view was good as we were overlooking the lake. Breakfast was good. Had some local dishes which were very delicious. A distance away from the malls but if you like quiet and peace.. this is the place to stay. Getting a Taxi or Grab/Gojek is not a problem. Hotel staff will assist you anytime. Will be back again.

"Amazing experience"
SalinahYusop, 19 Décembre 2022

Had a great stay at the hotel with helpful staff and clean room! Love the lake view from our room and high speed WiFi. There wasn't any shops nearby so you may need to grab some necessities before returning to the hotel after your day out.

"Something different at Batam Island"
sherlylifestyle, 18 Décembre 2022

Far away from crowds, place for relax. Good choice for events or meeting with big groups. Many said very far from city however not that far and you still can find your peace environment stay in this hotel and takes only around 15minutes go to city.

"Relaxing getaway"
Hadzar M, 14 Décembre 2022

Room and overall hotel environment were clean. Staff were accommodating, friendly and welcoming. Breakfast was delicious with great variety. Dishes were regularly topped up. Always a pleasure to return to this hotel.

"Best stay in Batam"
Kendongdong, 09 Décembre 2022

Best stay in Batam. Although it's quite far off the city area, the accommodation and service is superb! Breakfast with a view and luxurious spread. Staffs are friendly. Lucky and Calvin are helpful and shared great places for us to go in Batam and get best deal at their market place for our family.

"Great hotel, friendly staff, willing to assist"
gs2ux, 09 Décembre 2022

Service staff was on point with what a good service service hotel should be and met our needs. Travelled with 2 young children and a domestic helper. Room type : connecting room (they do not offer connecting rooms for the executive series) staff took the time to explain localities. Opted for transfer service to and from ferry terminal. Good service. Special thanks goes out to Yana for assisting in our initial enquiries, Ferdi for taking the time and effort to take us to the nearby private nature reserve and for explaining the local area's surroundings and attractions, and to Ficky (and the kind lady whose name I forgot; showed me around to the executive lounge )who welcomed me despite closing the rooftop bar as I was late to explore the top floor of the hotel. If you prefer to be close to the city (where it can get quite noisy during peak timings), this is not the place for you. But if u prefer a quieter location with lush greenery and a view of the lake, do consider this hotel. Oh and yes, Breakfast spread was decent with live stations offering eggs and noodles dishes respectively.

"Had an awesome stay in this hotel!"
Asthrysia, 04 Décembre 2022

Would totally recommend this hotel as my family and I had a great experience. Service was top notch as staff were really friendly and attentive. Food and Drinks were reasonable. Location was close to the city and accessible. Room was well kept and clean.

"A hotel worth what you paid for"
emanmezzo, 30 Novembre 2022

Loved the experienced staying in this hotel with my family. The kids pool was something good to have for children to be able to swim in. Free shuttle service was provided to Panbil Nature Reserve which my family had fun enjoying nature hikes for the children to remember for their holiday.

"one memorable stay"
Andrian I, 29 Novembre 2022

the staff were really attentive and most importantly very friendly, the service was outstanding, the room is spotlessly clean with no noise even though they're at the busy street, my room's view is to the lake, really loveeeee it

"Excellent Service by Staff"
kamal s, 16 Novembre 2022

We had a great experience in from 15 to 16 November 2022. When we enter the room we were extremely impressed with bed decoration. This is the first time I have like a hotel honeymoon suite. My sincere wishes and appreciation to housekeeping team as well as staff assisted us during our stay. On 15 November during my afternoon Hi Tea Silangit Executive lounge provided excellent customer service. Thank you

"Short vacation in Batam"
Conrad D, 12 Novembre 2022

We recently stayed at Best Western Premier Panbil, Batam from 9 - 11 November 2022. The executive suite that we were in was very clean, spacious and quiet with a lake view. Daily breakfast at the Executive lounge was excellent with a good variety. We had attentive service from the F & B staff. enjoyed the complimentary transportation daily from hotel to Grand Batam Mall. The drivers, front office staff and conceirge were courteous and friendly. Finally, our special thanks go to the RM Mr Ade Kurniawan who made our stay very enjoyable and he was always available whenever we needed assistance in any matter.

"Worst Stay ever in this hotel"
Snowy288, 12 Novembre 2022

Service is very bad compared to pre-covid. I've been staying in this hotel everytime I come Batam, about 4-5 times a year. It's a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. We feel really good. Subsequently, there is no more guest relations officer, and complimentary high tea is only for one day of our entire stay. Moving to now, there is no more complimentary high tea for us. But it's ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called premier assistance to reconfirm that the high tea will be available at Kayu Manis bar and was told it's a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it's available), staff Fitri again called the restaurant. After that, she apologised that she gave us the wrong information when we called the premier assistance (she was the staff who answered the call), and that she thought we were referring to the FREE high tea. And all the while when we were talking to her, in front of her for the past 10 mins, she thought we were asking for the FREE high tea. Even though I mentioned the 15th floor staff told us it would be rp150,000! We felt insulted! She thinks we are so cheap people insisting on free food?! So we finally made our order for high tea, and guess what? We wait for 1.5hrs for it to arrive! Let me remind you this is a 5-star rated hotel. Breakfast buffet has very limited spread now. Previously the spread was fantastic. Now it has gone from bad to worse, it's pathetic now. 5-star rated hotel with 3-star breakfast spread. And the main restaurant only serves Chinese food now, but prawns are not fresh either. Variety is very limited too. And we were told that we have to go to lobby bar if we want to order western food. But there are no proper tables to eat in that bar! And singer sing so loud its noisy! And everytime we order something, we have to wait for about 40 mins to 1 hour! Ridiculous!

"Awesome hospitality makes our stay memorable"
Popzpopz, 09 Novembre 2022

Didn't have a great experience during the reservation stage which I don't want to elaborate. Because all the hassle and inconvenient experience have changed by ADE KUNIAWAN when he made the effort to touch base with me prior to my arrival. He assured me that my feedback and request are met. The staffs are amazing. Also, I would like to shout out to the below team member/staff that exceeded our expectations. ADE KUNIAWAN- RDM Very attentive, always going extra miles for his guest- attending to me even off his working hours. FREDY- Belldriver A real hotelier with a great attitude that deserve recognition. Amazing hospitality, very attentive, goes extra miles, make me and my family feels comfortable and safe even though we are not in our home country. ROBERT- Belldriver Very Knowledgeable with a very approachable character , shared with us the history about PANBIL during our buggy ride to panbil nature reserve Without these people our stay wouldn't be as memorable as it is. Overall, my family & I enjoyed out stay there. Would highly recommend this hotel to people and we will be back!

"hotel with reasonable price"
sansg, 01 Novembre 2022

Pros: reasonable room price. Book direct with the hotel than going through third party website. It is cheaper. Big room. Go for the lakeside room if possible as Garden view comes with aircon compressor view which is not pleasing. Cons: location is about 6km away from ferry terminal. No free shuttle. Free shuttle is only from hotel to grand Batam mall and only one trip per day. 10am from hotel to mall and 1pm from mall to hotel. No other shopping areas within walking distance. Soundproofing is not optimal. Can hear kids running along the corridor.

Vacation16256389439, 30 Octobre 2022

First time staying in Best Western Panbil. Booked for a junior suite and the view was great. Room was clean and tidy and the most importantly, very comfortable bed and pillow ! There's nothing much within walking distance. But with grab/gojek everything is so convenient. Average about 10-15 mins to travel to shopping malls which is not an issue. High ceiling in the hotel also makes it very welcoming and relaxing. Other then that , it was an excellent and enjoyable stay !!

"Clean and business friendly"
hanfk2022, 27 Octobre 2022

The hotel is very clean and good for business meetings and short trips. The location is also very central and easy/near from Batam Centre ferry terminal. The rooms are big and comfortable. Prices are also very affordable for the high quality standard.

"The best hotel i ever stay "
junard2022, 24 Octobre 2022

I am very happy because I can stay at this hotel, the view is good, the place is beautiful and I really like it. Especially the hotel, beautiful, magnificent, big. And the employees are also very kind, especially the restaurant and bar employees. they serve politely and happily. what are you waiting for, immediately try to stay here

"Upcoming stay (3rd-5th November)-Feedback"
Popzpopz, 21 Octobre 2022

First and foremost, I pretty disappointed with the overall even prior to my arrival. I booked 3 rooms which consist of 1 deluxe and 2 executive suites. Booking was made through Agoda, and the reason why I booked for executive suite is because of the connecting room & bathtub. It was clearly indicated that room comes with connecting set. So, its always my practice to email the hotel to ensure my booking is in order as I'm travelling with an infant, toddler & elderly. And it is extremely important to have the connecting and bathtub. To my shocked, the reservation department person in charge replied that they don't have any connecting rooms for the executive suite. And I explain that it stated in Agoda that the room has a connecting set. And I asked for suggestion to solve as my priority is a connecting with bathtub. The replied I got was the below: Apologies for the inconvenience caused, we will contact Agoda for the error cause by system and ask them do remove the “interconnecting room” for Suite room type because we don't have it. We allow for cancel this reservation without any penalty charge if you would like to cancel your reservation. Please contact I was taken aback there”s was no suggestion from the hotel but was asked to cancel my reservations? Even it's the error from Agoda, as a 5 star hotel this is not the treatment I would expect Therefore, Ive contacted agoda myself to have this cancel and rebook a deluxe room(without bathtub) which is the only thing that the reservation said. This have caused so much time hassle and time wasted. I don't think this should be the standard of best western panbil. I hope you agree with me that this type of service is unacceptable only at the reservation stage, I would like to hear from someone about my feeback and the steps you are willing to take prior to my arrival

wailoongsiang, 19 Octobre 2022

Room is not bad, but the cleaning need to take note, also some facilities had spoil, example charger power point, TV, Door, safety box, food on dinner not must chooice, TV programs is old, room door every time spoil, need call engineering dept come to repair or help to open the door, toilet flushing some time no water

"Pleasant one night stay"
reload86, 10 Octobre 2022

Polite and helpful staff. Had to wait a bit for breakfast as there was a queue. Kids enjoyed the swimming pool. Booked three rooms for fellow family members and no complaints so far. Check in baggage was also good.

"Best Western Batam"
R7188, 02 Octobre 2022

Nice hotel, but the perfume smell too strong at lobby. Room amenities and furniture abit old. Staffs customer service is good and polite. Buffet breakfast overall still acceptable. Location distance 15-20mins to majority shopping area

"Everything was great"
andrewang121, 30 Septembre 2022

We booked a junior suite and got upgraded to executive suite. That was already a great start to our vacation. Check in experience was smooth as well. There was nothing that my wife and I were unhappy about regarding the quality and maintenance standards of the room. For that matter, the hotel building itself. Hotel is clean and well maintained. Staff is courteous and attentive. Ms Lucky, from the reception desk, was very helpful when some stuff that we purchased were late in being delivered to the hotel on our check-out day. Will certainly come back again if we visit Batam again in future.

"2 nights at BW Panbil"
MTdearlady, 19 Septembre 2022

Stayed here for 2 nights and The room is spacious, the bed is comfortable and room temperature is adjustable. A lot of sockets and USB. Breakfast from Western to Indonesian cuisine. There is a swimming pool facing nice view. Recommend to stay here....

"Relaxing and Luxurious Hotel"
Lorelle K, 08 Septembre 2022

It's 1 of the best hotels I ever stayed in Singapore and especially in Indonesia. The hotel gives me a very relaxing and peaceful feel, very friendly staff, room is fantastic. I stayed in an Executive Suite and the room was so spacious, clean and all facilities working very well. The price I paid was very reasonable. Hotel location also near to shopping malls such as Nagoya Hill and Mega Mall. Overall is a very excellent hotel.

"Best hotel"
rmanta326, 08 Septembre 2022

Very nice stay in best western premier panbil at batam the all amazing breakfast have mana variety of food the room also big and clean the rooptop have good view also the pool have amazing view very nice Thank to the all staff very helpully

"One of the best hotel in Batam"
Edwin0509, 08 Septembre 2022

Hello BWPP, thanks for having me for your event! I really enjoy my stay in this hotel, superb hospitality, friendly staff, nice room, everything was great! The minus point for me is only the food, need to add more variety and improve the taste. I believe this hotel will improve in the future and hopefully I can come again!

"Relaxing stay and comforting food"
Mrs_Crucena, 29 Août 2022

This hotel is worthy of a 5 star rating. The price is reasonable and worth it. We are upgraded to executive room and we really enjoyed our stay. The food are delicious. A lot of variety on buffet breakfast. The staffs, especially the receptionist is very friendly and pleasant. She is very helpful and willing to attend to all our needs. We also loved the infinity pool. We would like to come back again on this hotel.

"The stay so so sooo special!"
Udoooudo, 26 Août 2022

The staff is beyond kind, the service is very good! Check in check out process was very quick. Room is also clean and maintained properly. All hotel staff are very friendly and helpfull! Realy recommended!!

"New Hotel to stay in Batam"
cheryingwee, 14 Août 2022

Junior suite room was very spacious and clean, nice big pool, excellent spa service (and value for money). Takes about 15-20min car ride to city centre. Very convenient if you take Grab locally. Highly recommend!

"Great Value & Great experience"
asquiachon, 09 Août 2022

Solo trip for my birthday. Comfortable beds, clean rooms and bathrooms. Food choices is great and affordable too. Nice location, far away from bustling city center. Try the Rooftop bar for a round of beer at night while enjoying the city lights from the distance. Infinity pool was great too. Staff are attentive, welcoming and very warm.

"Great Pool and Rooftop Bar"
parminima589, 04 Août 2022

I loved the view from pool and rooftop bar! The staff arround lobby very friendly and helpful! Was a beautiful place, comfortable stay!! Excellent so far. A great choice if you wanna vacay in Batam. Will be back!!

"Worst 5 star hotel."
Zul S, 01 Août 2022

Cleaniness of toilet poor. Mould at every corner of the toilet. Amenities kit was dusty. Sink was loose. Illogical design on having on rain shower and small pipe to wash feet. Breakfast was atrocious. The staff was weird. Non smiles or greeted the customers Restaurant cleaniness was POOR.

"A comfy place"
martunarozaly, 21 Juillet 2022

Best place to staycation, a comfy place. Good room, good pool, good food. An unforgettable experience. Close to PANBIL mall which is only 5 minutes away, you can enjoy the cinema there. The room price is also reasonable.

"Good Hotel, Bad Location"
Fifidog, 20 Juillet 2022

The worst thing about this hotel is the location. There are no shops or places of interest within walking distance. Though Kepri Mall and Panbil mall are within 10 mins by car, I would not recommend either. The hotel does offer free shuttle service to Grand Batam, which is a newish and large shopping center. I have not used this shuttle service myself, so please check with the hotel. The is a 4 star hotel with a grand lobby. The rooms are clean and well-maintained. There is an infinity pool on the second level. It is on a good size with nice views. The hot tub / Jacuzzi seemed non-functional when I was there. There is a Japanece / Korean restuarant on site. There is also a ESKA spa near the pool on level 2. There is a small convenience store as well. The restaurant is closed for dinner but there is a cafe / bar on the 15th floor. It boasts good views and food at a reasonable price. I had the burger (120KRp) and Gado Gado (45KRp). The burger was disappointing; the patty was dry and tough. I suspect they used chopped meat instead of mince. The bun looked unpalatable; I left it alone. Coleslaw and fries were average. The Gado Gado was way better. The portion was generous and it was tasty. I would have liked more sauce and keropok though. Tip: Join the Best Western Rewards program. With membership, you get a generous discount on your food bill. The staff were all helpful, efficient and spoke English well. Overall, my stay was more pleasant than my last over 2 years ago.

"Staycation with FAMILY"
Kasmitanii96, 20 Juillet 2022

Love everything about BWP.. stayed with family for 2 days. Room are clean,, bed & pillows are great too. Staff are responsive & polite. Free shuttle and pick up from mall. Overall is good.. will be back next time!

"Excellent hotel in Batam"
FionaL2268, 12 Juillet 2022

Great value. Great service. Must stay when in Batam. Good spread at breakfast. Ease of internet wifi connection. Excellent ambience at bar, lounge. Our room overlook the pool and can see sunset. Pool was great too.

"Oasis in the Heart of Batam"
Baligal, 10 Juillet 2022

My room faces the reservoir which is really green and lush. I could view the gorgeous sunrise from my bed and it is as if time stands still when I was there. The service of the staff was really warm and helpful. I would like to thank Riki and Fiki for their impeccable service!

"Five star hotel in Batam"
jhonzuls, 08 Juillet 2022

This nice hotel with beautiful view and room when I stay with my wife the serve very good they have many varietas of food and the taste very good the restauran very clean also the room staf have good attitude and friendly nice to meet you gays

"Good stay, Good View"
marlisudar294, 04 Juillet 2022

I stayed for three days at the Best western, good experience, very good service, friendly and polite staff. with a variety of breakfast options. and a very good view at the rooftop restaurant. Awesome

"BW Panbill"
dodz007, 03 Juillet 2022

Good stay at this hotel. Clean and comfortable. Breakfast has many option and have good taste. Great view also. Be an option when visiting batam again. Have a great roof top restaurant to chill. And great entertain at kayu manis lounge

"Family Trip"
Imeagdalen, 02 Juillet 2022

Thank you Best Western Hotel, it's Hotel Bery Comfortable for stay, Hotel Very good services, clean, humble staff , the room rate it's very affordable, need improvement for food variation, we will back again.

"Great service and free minibar"
Susanaaao, 29 Juin 2022

Great service while we get compliment minibar in the room. Friendly staff especially Ms Lucky, thanks for hospitality. Also great all things in the room. Felt comfortable. Free shuttle to Grand Batam Mall. Thank you Best Western!

Rinerin11, 28 Juin 2022

I really love the service and the facilities. Even though the location is not that close to the city, but the view was beautiful and just the hotel's said, you can feel the premier living by staying at best western. Just 1 thing, the lighting on my ceiling was little bit broken but still fine

"Pleasant stay"
Dekydzaka, 27 Juin 2022

first time staying at this hotel and it was a very pleasant experience. good hotel with complete facilities.The swimming pool is my favorite spot. Fast c/I process and friendly staff. Thank you miss fitri for calling and making sure that everything is ok in the room

"Best Rooftop View"
bektihard, 27 Juin 2022

Amazing rooftop view, recommend to anyone. Very nice staff at fronts. They really helpful. Very clean, the room is cozy, the hotel and vibes was really good. Thank you Best Western. Will coming back soon

"Experience @ Hotel"
rmine29, 24 Juin 2022

Rooms are well maintained. Swimming pool is also maintained in very good condition. Especially the staff also very polite and really helpful. Complementary breakfast is also good. Also sky lounge at 15th floor, very good place for spending night.

"Great Hotel"
DenySanti, 19 Juin 2022

Im traveling with my family from Singapore. Everything was great at this hotel. Nice view from pool and rooftop. Nice staff that is friendly and makes customers feel welcome. The bed was comfortable and the room was spacious and clean.  I highly recommend this hotel for anyone visiting Batam. Thank you Best Western Panbil.

"Best Place"
salmanarshed, 13 Juin 2022

I stayed at Best western for business visit. It was very comfortable stay along with wide variety of dishes in the breakfast. Staff was always willing to help to make this stay great. I can recommend it for any one travelling alone or with family to stay at this place.

"Hotel stay at Best Western Premier Panbil"
meilD6146FE, 05 Juin 2022

A regular at this hotel before covid. Despite many changes after about 2 years of closed borders, I am greatly satisfied as standards are still kept high. Room was really clean and facilities functioning well. Breakfast was superb but not as wide spread as pre covid. I believe it will be back to normal when more tourists start to enter more frequently.

alimfn10, 28 Mai 2022

Receptionist are very polite even staff pool. But for room service have to more focus, cause I have asked to borrow the 2 plate and 2 spoon, but they're only give a spoon, so i eaten my food so hardly without a plate :(

"Enjoyable stay"
desysister, 17 Mai 2022

Hotel interior is nice, service staffs extremely polite and we had a pleasant 2 nights stay. Location is quite a distance from the malls area, about 15 mins drive away. Do book the spa in advance if you go on a holiday season.

"Staycation with friends at Best Western Premier Panbil"
trirahajengs, 17 Mai 2022

During my stay at the Best Western Premier Panbil very comfortable and satisfying Next time I will visit again and bring my friends and family And thank you for the service during my stay at BW Premier Panbil

"My Family So Happy"
Rizaldjaafar, 11 Mai 2022

Very good service from the staff especially the two Bellboys, Mr Ferdy & Robert who are very friendly, helpful & show a very good attitude. The rooms are also very clean, the corridors are well maintained & the view from the Swimming Pool is fantastic

"Excellent service"
bembiii7, 08 Mai 2022

I stay with my family and get satified experience…they provied us 2 room with connecting door which i requsted there alos was free mini bar and they always refill everyday that make my children very happy

yosil289, 06 Mai 2022

Suka banget sama best western premier panbil.. very good service all seved friendly.. with good breakfast also... Special thanks to Ms. Via whom assist us during the stay. So much love for you..❤️❤️❤️

"great place"
calvintann4, 29 Avril 2022

Great place with amazing people The hotel itself already stunning, but the people even make it more!!! How kind, friendly and how they treat their guest its make our stay more enjoyable. Hope to stay again in very near future. Keep it up!! Read more

"Really professional and careful service"
edoardot277, 26 Avril 2022

I've been in Batam for a week for a business trip and I stayed at Best Western Premier Panbil. I can say the staff is really professional, careful in understanding one's needs and willing to help you for any requests. Plus, rooms are clean and comfortable, breakfast is good (great variety of alternatives to choose) and the swimmingpool is amazing. For sure, I will consider again Best Western Premier Panbil for other business trips or vacation in Batam.

Ghearegar, 24 Avril 2022

Over all it was a great stay, we paid for 700.000 rupiah for one night stay, quite pricey for no breakfast/sahoor offers but it was worth because the room was clean, staff were friendly. We even ask for bicycle outside serve hours but the staff gave us access for cycling around. The good thing here you can jogg or cycling around the elite forest theme area. Definitely come back for another staycation. Thankyou for great hospitality.

"Ramadhan visits"
hadlir2021, 16 Avril 2022

Hotel room great,all amnities available and kindly to used.. But you need to solve supper during ramadhan..foods and drinks not well served,some menu in tenant not available,i thought different when i got breakfast

"Short nice escape"
Juljuliana56, 09 Avril 2022

All i can say is good food, good ambiance , helpfull staff as well as all all the staff verry friendly and always offe an assistant. Choose best western for short escape from work life and turns out it really good stay, will definitely come back again, maybe this time with fams

"Nice Stay for Family"
TanuWijaya84, 08 Avril 2022

Stay 1 night at Junior Suite. Spacious, clean, nice view from bedroom. Good for those traveling with kid. Got kids pool with good view. Hotel service is very good. Nice park for stroll in morning and evening. Lot of choice for breakfast too.

"The Best Hotel in The Pandemic Era"
350hendricks, 03 Avril 2022

During the pandemic era, health protocols are very important to prevent the spread, and the hotel greatly facilitates visitors in implementing the protocol. The staff is quite sprightly, the food served is quite good. The location is just right, close to many tourist sites. The price is very affordable for a hotel this good. The 11th floor is a favorite floor, because it can see the lake opposite very freely

feliciap503, 02 Avril 2022

this hotel has elegant lobby, me and my husband feel satisfied, very good service, front desk named oriki was very helpful, nice breakfast, good vibe, clean room and nice view, very recommended hotel in batam

"Great place with amazing people"
eLL2811, 24 Mars 2022

The hotel itself already stunning, but the people even make it more!!! How kind, friendly and how they treat their guest its make our stay more enjoyable. Hope to stay again in very near future. Keep it up!!

"Nice hotel"
niaa914, 19 Mars 2022

Good hotel, nice place to stay maybe next time will go again. And i had a wonderful holiday with my husband over there. Will be recommend to friends and family. Food from hotel also many choices and delicious.

"Excellent Service"
arfandiparenta, 16 Mars 2022

Amazing breakfast at Andaliman, the staff are very kind and helpful, warm welcome to us. The room very clean with an amazing lake view, which can make me feel relax. Thank you to Via whom assist us upon check in and even gave us free late check out as we were stay for our honeymoon trip. Definitely one of the best hotel in Batam.

"Excellence Staff, Very Helpfull, Staffs are welcoming. Good housekeeping neat and tidy. Kudos to the staffs and Managers"
zaeizhasnul, 15 Mars 2022

Excellence Staff, Very Helpfull, Staffs are welcoming. Good housekeeping neat and tidy. Kudos to the staffs and Managers during the stay. Keep up the good work and Maintain the good services to all…..

"Taat Respond"
200deaa, 14 Mars 2022

We have stayed for 1 night at Best Western Premier Panbil, it was an amazing experience that we had last week. Everything was perfect, we booked a deluxe room facing the lake. On the morning we woke up and open the curtain, there was a greenery view, so calming and mesmerizing. Overall the service was excellent too! I forgot my ID card at the reception, then I realized that I left it at the hotel 3 days after check out, I immediately texted Ms. Via through WA, and she helped me to find my ID Card, thank you for the quick action. Will come back again next time for sure.

"ambience, staff"
dprameswari102, 09 Mars 2022

good ambience, helpfull staff, good view for swimming pool, good room service, morw private, but the location a little bit far from city like restaurant and shopping mall, definetely will stay again here

"Long weekend staycation"
rijayus33, 09 Mars 2022

Not our first time stay at Best Western Panbil, we always had a good time here. The breakfast food at Andaliman restaurant was so delicious and so many choices. We booked a deluxe room facing the lake, it was beautiful! And I would like to thank to Ms. Via, she helped me to arrange the birthday cake for my husband. Overall the service was amazing! ❤️

C3939NPismails, 05 Mars 2022

Good view good place,favorite staycation,good comunicationa,good service,good breakfast,good room,room is cozy,swimming pool is good,food is so nice very so nice nyummi,i will come back to checkin in best western panbil

"Great Staycations"
947adek, 05 Mars 2022

Stay for a night in Deluxe room with gorgeous view and clean room. The staff service was wonderful, they always give you warm smile and offer assistant. Feels like a second home. Great hotel, great staff and great facility

"Family vacation"
Janejane1203, 05 Mars 2022

I have been stay here for several times. I like the hotel ambience, it is very elegance and the room interior is so classy. Lake view from our room is amazing, we able to see the greenery, so stunning. And I'd like to give a compliment to Ms. Via, she is very friendly & attentive for our request, she did a great job! Thank you for making our stay very convenient.

"Good sevices and hospitable staff"
ojaraudhah, 03 Mars 2022

We stayed at Best Western Premier Panbil for 2 nights for a business meeting. The meeting room and the bedrooms are really nice. The internet connection and sound system were working perfectly for our zoom meeting. The hotel has a really good sevice and the hotel staff was always ready to help. It was a really good experience. Definitely will come back to this hotel.

"Clean and very nice hotel at Batam"
johanesl2712, 02 Mars 2022

Nice service. Nothing to complain about. Spotless Clean. Aircon work well, breakfast is good and have good variety. I stay there 4 nights in a row, and there is no other issues. The only thing that minor was the taste of the breakfast, there are some food taste not so good.

"Best in town"
RivoArd23, 27 Février 2022

Great Hotel with all the facilities, the bedroom are clean. actually we got double bed with separate bed, but they help us to combine the beds. its really pleasant for us since the kids don't want to separate the bed. For the pool, they have amazing view in there. you have to take the picture for sure.

"Weddings Event & Staycation"
BroGar22, 25 Février 2022

Held an wedding event here at rooftop, really nice view and good atmosphere good service and friendly staff The chef was so kind and very helpful, good cooking and excellent service Really enjoyable staying here also, nice and clean room Overall there is nothing to complain about

"Many Times"
irsadi_muhtar, 25 Février 2022

I have stayed here several times. The comfortable space , clean and quiet environment, friendliness of the guys and completeness and variety of cuisine and food in the restaurant, make me want to always stay here every time I travel to Batam.

"The Best Hotel with Excellent service In Town !"
arthur_sangalla, 18 Février 2022

1st time stay at BW Premier Panbil, I loved this hotel so much, The staff very cheerful and the one is Ms. Via she is really helpful and very welcoming us like we are at home, The Room was clean, Tidy and the Bed very comfortable, Bathroom also. Breakfast taste is so delicious and with the good ambience, overall was amazing, very worth it to stay ! and of course I will be back here soon.

"Nice experienced"
Hermanz90, 15 Février 2022

nice experienced with affordable price and trust me, worth it!!! its clean and comfortable and all the staff is kind and polite, i spend my 2 nights holidays with my wife in this hotel. its really make us enjoyed it.

"Good Food Good Stay"
hana1901, 08 Février 2022

I stayed here during my quarantine, back from SG. During my stay, hotel served me w a very tasty food, and the service was OK. Bathroom & toilet is v clean. Shout out this compliment to Mr Ade, Mr Zulfikar, & the chef: Mr Adi ! Thanks so much !!

"Memorable experience"
reregina2022, 04 Février 2022

We have stayed 3D2N here, the first impression was during check in, the staff at reception was very helpful. The junior suite room huge with the bathtub and mesmerizing view. We even got welcome letter inside the room. The food at breakfast buffet was delicious. Special thanks to Ms Via, whom checked on us during the stay. Overall was great experience!

"Business trip to Batam"
baktid2022, 28 Janvier 2022

Best Western Premiere Panbill was excellent. Started booking, check in until check out their service had satisfied. I really enjoy there. Very nice and clean room, many menu during breakfast and so hospitally services. Really suggest you to stay in this hotel during your visiting to Batam.

"2 night stay"
raymond i, 24 Janvier 2022

Very good , clean , good size rooms , friendly staff , breakfast good choice , well located 10 mins from Batam centre , close to Kapri mall for cinima and some shopping ! Well worth a stay and if you enjoy golf ,Sukajadi golf course close by to experience ,

LittlePixie99, 23 Janvier 2022

The room was spacious and clean, fitness, sauna, and bike ride was complementary And we even got free HI-tea too It was a pleasant place to stay But please note that hotel don't let helium balloon so you if you would like to decorate your room, kindly use other materials and maybe check with the hotel staff to make sure that it's allowed

"Great Wedding Venue"
veitch_edd, 23 Janvier 2022

Best place for wedding party Great services, the staff are friendly and helpful, the food are great and delicious, the room is clean and have a great view for sunrise, Thank you for being a part of our special moment Thank you Mas Cecep for the hospitality and full support given to us

"Nice Place To Stay With Family"
fadlizul, 11 Janvier 2022

Thank you to let us having a great time at Bestwestern Premier Panbil. Special thanks to pak Aris and team who provide a clean room and also pak Zul who welcoming at hotel lobby and allowed us to check in a couple hours earlier, we will come back soon..!!

"Service and Food is very recommended"
irawanb2022, 09 Janvier 2022

BWP is one Hotel with service, location and having best view for traveler. The price is mid range for all, if you have plan to travelling, best western premier is the one hotel can choose to stay. Near from others place, like Mall, Seafood Restaurant, and others public area.

"Excellent service"
fia2022, 08 Janvier 2022

Thanks to Ms. Luthfia from guest relations was super humble, and also for the staff are very humble and helpful. The service is excellent. The Room is immaculate. I will come back again for staycation!

ivander_ng, 08 Janvier 2022

Stayed here for a night, recommended by one of my relative. Via from Guest Relations was super cheerful and helpful. She assisted us from the very beginning! Food was great, surrounding was clean. Will come back again for staycation! Thanks BWP and Via!

"Outstanding service"
Johan D, 08 Janvier 2022

On December 29, 2021, my colleagues and I had a gala dinner at a rooftop restaurant, thanks to Ms. Luthfia's recommendation. She was correct; the dinner was delicious, and the ambiance was fantastic. Everything is of the highest quality. The entire BWP crew provided us with exquisite service. I'd also like to express my gratitude to Ms. Emmy at this time. During and before the event, she was courteous, patient, and quick to respond. The food and beverage service staffs also greeted us warmly and provided excellent service. Not only that, but Mr. Ade and Ms. Luthfia kept an eye on us throughout the occasion. We were made to feel at ease and honored. Thank you again for your hospitality; I personally recommend BWP as the location for your event.

"A place we call Home"
shasaeva, 07 Janvier 2022

Its my first time stay at Best Western Premier Panbil in Batam. The staff are very humble and helpfull expecially the front desk staff. They service are very good. I stay at Deluxe room, the room are very clean and the view is very nice. I will come again for my next visit on April

"New Year's staycation"
selvinap2017, 01 Janvier 2022

Love the stay, def will be back ☺ There are some unfortunate event, but still a good stay for me and my family. The preparation for the New Year's Eve is excellent. I loves the food and the cocktail, it's worthy for the price.

"Christmast trip with family"
ymvkendar, 28 Décembre 2021

We stayed at the hotel on 24 - 27 Dec 2021, previously it was a bit difficult to get a reservation at this hotel due to peak season conditions, but with the assistance of the hotel staff, Mr. Sebayang and also Ms. Emi (Marketing Director), which is confirmed that we got connected room Deluxe type room no. 817 and 818,... It was quite comfortable room with the lake and forest view, very refreshing to the eyes from room, the hotel staffs is very friendly, the hotel is clean, all the facilities in the room are well function, the breakfast and food is delicious, the swimming pool is comfortable for children, even though the noise from the street is sometimes a little annoying and sometimes the sound from other room next to us is heard to our room, but in general this hotel is comfortable to stay, recommended hotel for vacation or business activities. Thank you for the hospitality

"Wedding event"
gembeli2021, 28 Décembre 2021

Best wedding event from BWP, decoration and food by BWP and we got 4 rooms with complete facilities. The breakfast menu is also very good with a wide variety of choices. live music at night on the rooftop

"Poor Customer Service"
Z3NK1, 28 Décembre 2021

We booked a Junior Suite room for family staycation on 27 December 2021. Upon arrival at 15:00, there were nothing wrong when check in. When we arrived at the 8th floor, we were greeted by a 'room boy' (I assume he is a room boy as wearing white suit and black pant) asking in which room we were and how many kids were with us. We were parents with 13 years old boy, 9 years old daughter and twin 6 years old boys. And he said that kids over 13 years old are consider adult and must pay for extra bed. I explained that not all of us were staying because our house is only 2 km away. 2 hours later there were call from receptionis saying that we must book another room because he said as seen from the hotel CCTV there were too many of us. I explained again that not all of us would stay because that were not possible for us to sleep with so many of us even paid for an extra bed. I told them that my twins 6 years old boys would go home which is only 2 km away and sleep with the father before 21:00 and in fact they went out from the hotel at 20:30. This kind of experience never happen to us when we stay in other hotels. The Junior Suite room is nice but not the services. So if you ask me, are we having a great experience in the hotel, the answer is NO because it was ruined by the customer services.

"The best choice for business and vacations"
hardiyanto-bong, 26 Décembre 2021

This is the hotel that I've stay for many times in Batam. The staffs was very nice and helpful, two thumbs up especially for reception staffs that able to manage my room booking even though the hotel voucher is not issued yet. The room is very clean and completed with a high quality and comfortable bed + pillow. This is a highly recommended hotel.

"Thumbs up!"
jaynnieyap, 26 Décembre 2021

Spent Christmas night here, everything was enjoyable! The impressions were the staff being superb friendly & kind, food and services were all good and as for the room came with a nice view, to sum it up this stay was fun & enjoyable, would definitely be back again!

"Good for stay here"
vivinoviana99, 24 Décembre 2021

Very comfort and kind staff. For the next vacation, will be stay here again. The room like as at my home, and having good view in the morning. And about swimming pool, i enjoy it. So, this hotel is worth it, and recommended

"Our trip in Batam "
adi_nurhadi, 22 Décembre 2021

The room was clean and very comfortable, it's just take 30 minute from the airports to the hotel, the staffs were very friendly to welcome us and assist us during our stay, I highly recommend this hotel for anyone

"Happy staycation"
Paedi52, 16 Décembre 2021

The first time stay at best western premier panbil, stay at room executive room for 2 night, upon check in proses i was meet with staff, he was realy friendly, he also offering the best western reward membership, and he was explain the details benefit as well, i remember his name is Zul,he help me and my wife diect to room and assist our luggage, stay was great, room was clean, breakfast also great,thanks i will be back

"Great Hotel in Batam"
aldiprimaputra, 08 Décembre 2021

I must say that I had a pleasant time during my stay in Best Western Panbil Batam. The room is quite big, free and simple access to WiFi, free minibar, great choice of TV channels (as I only watch to music channel in hotel, this is a great point). Great hotel.

dafika, 27 Novembre 2021

Excelent service,especially front office Very good hospitality,recomended if you have busnies in batam or holiday only stay at BWP panbil, room view at lake so nice. Complimemt to mr. Zul very good service when i was staying and helpful, will be back soon

"A nice staycation"
Noviilv, 18 Novembre 2021

Really enjoy staying there , super recomend The service was good , food also nice View great The hotel very clean ,comfy and best for family , . couple or bussines trip Must try the nachos .really good

"We recommend!"
chriskP2562EF, 17 Novembre 2021

Great hotel! Very beautyfull and modern furnished. So friendly and very good service!!! I love the gym and the large pool. From the pool and from the restaurant you have a so wonderful view over Batam.

"Happy place to stay with family"
septilrst, 16 Novembre 2021

I have been stayed for 2 nights with my family and we had great experienced there. We stayed at Junior Suite Room and the view was amazing. Room interior is so beautiful. The mini bar in the room is free! And we able to use the bicycle for free max 2 hours. Overall service was excellent. Thank you BWP!

"Very comfy and the staff is very super!"
eLL2811, 16 Novembre 2021

The location is in the center of the city, near to every place in Batam 15-30 mins prox by car or motorbike. The staff was very helpful too! The food is great. I wish i can return to stay here! Keep it up and beyond !!

"Excellent Hotel"
M8289MPlisac, 16 Novembre 2021

Thanks a lot of to best western premier panbil our vacations is very nice staff very helpful and Warm food also great taste the room big and clean all of front desk charming and freindly nice hotel for me in batam I wiil back agan to this hotel

"Nice, good hotel and close to airport"
Alin4353, 10 Novembre 2021

A clean and nice hotel, close to airport and it has a good wifi connection. The hotel is also has good facilities e.g. swimming pool and fitness center. The room is quite spacious and they offer good selection of breakfast. Overall, it was an enjoyable stay

"Overall a great stay experience"
va_travelstory, 10 Novembre 2021

The bedroom is quite spacious for two and clean. The bathroom is also OK with plenty of individually wrapped toiletries. Check-in and check-out process were smooth and hassle-free. Staffs were friendly. Overall, we love our 1-night stay here.

"2,5 months stay hotel best western panbil batam"
babehh2021, 10 Novembre 2021

Good service and Exellence for overall during stay in hotel. Protected all room and cleaning every day during pandemic season. I'm stay 2,5 months with convenience. Thank you for your good service. See you again

"Bridal shower for my best friend"
dorlinmok, 10 Novembre 2021

A recommended place to stay, very good environtment, room is also good, friendly and helpful staff. If you are going to Batam or staycation you should try to stay at this hotel, a very good healing place too!

"Great service with affordable price"
Rifaaaa6, 08 Novembre 2021

Overall service here are very excellent. I was surprised by the room package, it comes with breakfast and mini bar (for free). And all the facilities, pool sauna bicycle inclusive to the room package. And breakfast was delicious too! Will be back again for sure

"anniversary staycation"
gaby060606, 04 Novembre 2021

it was a great experience, best deal accommodation to stay. This hotel provided many things during this pandemic such as masker and hand sanitizer in your room. The rest room was very clean. The hospitality was best. It fell like in our home. Everything was clean. The food was good. Absolutely, we'll be back again to this hotel.

brandon1199, 04 Novembre 2021

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown. I will come again to this hotel again , thank you

757dinai, 03 Novembre 2021

Perfect choice, everything was clean, good value hotel with good public access to the city center and very friendly staff. The room was large and spacious, it was clean and comfortable. The location was excellent for us.

"Family holiday"
700baharb, 31 Octobre 2021

It was a great experience stay here with my family. The lobby ambience was very luxurious and the room itself has a good view, spacious and clean. I would recommended this to family whom travel with kids. Good job to all the staffs. Definitely will be back again.

"Excellence Service & Warm Hospitality that I've ever had"
Stellalalalandd, 28 Octobre 2021

Last week I stayed in here only by my self. I stayed 3 days, the room was so spacious and amenities provided in here are excellent. I stayed here to get some fresh air after some busy week in my office and suprisingly I was treated and received with warm hospitality since my arrival. Thank you to all staffs here, and definitely will comeback someday.

annisar403, 27 Octobre 2021

The best service i ever see, escpecially to mba Via & the man in the picture. So humble and friendly. Thanks to all BWP team. I'll be back guys. Stay safe and stay healty. Succes both of you. Nice view

"Mr. Yos S Dharma"
Nanaku21, 26 Octobre 2021

Stayed one night only but impressed by a nice and friendly staff there. The room was cozy and my little niece enjoyed the swimming pool very much. Hope will visit again soon. Thanks for the hospitality.

"It was an amazing staycation"
Kurokawaichi88, 22 Octobre 2021

This was our staycation here in Best Western Premier Panbil. Our first experience was at the Deluxe room with lake view. And we took Junior Suite this time to experiencing bigger room. It was amazing! Never dissapointed our experience here. Good joob Best Western Panbil.

"Nice hotel"
Joyfultraveler15, 22 Octobre 2021

Was there for 3 days 2 nights. Had a great stay in Best Western Premier Panbil, room was clean and nice view. Also the breakfast was delicious. Totally worth the price and will be back again next time with my family.

"Amazing stay"
ekonopripppp, 21 Octobre 2021

It has been a really enjoyable stay at Best Western Panbil, Batam. The room was well prepared,sanytized, clean, facilities are good. We enjoyed the services. Special thanks to Via, she's very extramiles for the amazing service, definetely will come back again!

"Escellent Service"
rahmaarafati, 21 Octobre 2021

I was enjoy stayed at Best Western Premier Panbil Batam. Also enjoy the breakfast. All staff services with smile and they followed the health protocol very well. I definitely will choose to stay here whenever I visit Batam in the future.

"great vacation"
329kelvenk, 20 Octobre 2021

Staycation for 2 nights with my family. This hotel has affordable price and excellent service. I was not expected that they were treated us very special. I stayed at Junior Suite Room, upon check in they serves us a welcoming sliced cake and gave us a voucher for hi-tea at level 15. We were surprised by the view from our room. AMAZING! and the food also good at the breakfast buffett. The mini bar in the room is free though! Very satisfying stay. Keep up the good service.

"Perfect stay"
Ayumutia115, 20 Octobre 2021

It has been a perfect experience stay here. I went with my friends to celebrate her birthday. Hotel provides the complimentary birthday cake for my friend, we didn't even askes for a cake but they did extra mile service. And we also enjoyed the breakfast buffett at Andaliman restaurant. This was the best experience I've ever had.

"My daughter loves the swimming pool"
tiarav576, 20 Octobre 2021

We had 2D1N stay at Best Western Panel for a staycation. So far the services was amazing, all the staff are very professional and helpful. The swimming is an extra attention for me because my daughter like to play in the swimming pool. The pool for kids is safe and view was nice. Overall we really had a good stay here and definitely will come back again. Kudos all!

"Exquisite !"
jihadkhairul, 11 Octobre 2021

It has been a perfect experience stay at Best Western Premier Panbil. Smooth check in and check out. The room was well prepared and clean. Modern interior design and facilities. We enjoyed the hi tea at the rooftop bar on 15th floor. Thank you very much for the amazing service!

"Good performances"
ryanwN1179KQ, 07 Octobre 2021

Nice hotel and comfortable pillow. The room is very clean and has a nice lake view. Great pool and gym. Very recommended hotel to stay. Special thanks to mba Via. Will be back again for sure! Thank you

"Having a pleasant stay"
ardayudo, 06 Octobre 2021

The room is tidy and cozy. Since I was always on business trip, it was comfortable for me to continue my work from my hotel room. As constructive inputs, since my stays at BWP Panbil averagely takes 2-3 days, I would suggest the hotels to refresh the breakfast menu on daily basis.

"good hotel"
bulekl, 30 Septembre 2021

stay was great, me and my husband had a wonderful experience. thankyou for all the staff who handle me with patiently. cant wait to see you guys on this new year! stay heathy and keep rock and roll!!!

"Wonderful View from La Bella Vita & Infinity Swimming Pool"
927dindad, 29 Septembre 2021

Excellent Services with Wonderful view Hotel in Batam Very Good Services and Cleanliness well maintained They are also have Shuttle Bus & bicycle for FREE Health protocols are also well implemented in this hotel which makes me and my family feel more secure during this pandemic

"Comfortable Room & Fantastic Swimming Poll View"
ZiglyTraveller, 29 Septembre 2021

Comfortable Room, Excellent Service, Wonderful Lake View Variety Breakfast was good enough The cleanliness of this hotel is also well maintained Health protocols are also well implemented Available mini mart near by the hotel

"I ❤️ BWP"
982maulidya, 26 Septembre 2021

Hello Best Western Premier Panbil, it's Always spending time & more happiness with comfortable here too staying my weekend or traveling solo. Pelayanannya yang selalu ramah ketika saya complaint sesuatu sangat cepat tanggap dalam menangani nya untuk yang terbaik bagi tamu nya. BWP menjadi salah satu tempat penginapan saya and my boyfriend to spending our time so we will back again and again.. Thank you so much BWP and team ❤️ Maulidya & Iwan

"Room, location, and amenities"
christianlasut, 20 Septembre 2021

Rooms, location and room amenities are excellent. From superior class upgraded to deluxe. Good service and breakfast for a four star class hotel. Indeed, maybe because of the pandemic, the number of personnel looks less but works optimally

"Great Place"
GB4567, 18 Septembre 2021

Great place and agree with their tagline "a place called home". Nice breakfast although the choice is not much, but the taste is good. Maybe should add more breakfast options. The sunrise view from the room is also very good. The service is very good and the staff is friendly.

MiaDaulay, 12 Septembre 2021

Nice place & awesome view, good services, and no fuss parking. The food is also special. Overall great hospitality shown by all staff throughout the priord of stay. Clean and comfortable. Recommended.

"Clean, nice room with all standard amenities. Good service."
ek270273, 10 Septembre 2021

Stayed for 2 nights. Nice breakfast on par with its star level. Located in a quiet area next to a nice residential neighborhood. A small supermarket is next door though opens only til 8pm. Well trained, friendly and accomodating staff. All in all, well recommended. I will definitely stay there again next time.

"beautiful place to stay with amazing staff"
arfandiparenta, 30 Août 2021

all staff did an outstanding service. love the pool and breakfast so delicious, nice view from the room, clean and friendly staff. totally worth the price. this is the best hotel in the city, i would recommend this place to whoever visits batam.

"Love the location, ambience and facilities but a little bit disappointed with the service."
Agprassos, 19 Juillet 2021

Love the location and ambience. It's not far from Batam's Hang Nadim Airport & Batam Centre Ferry Terminal and near city centre too, but the area around this hotel is so greeny and calm. They also offer free sport facilities such as bicycle, gym and swimming pool. I slept at the deluxe room. It's good, spacious, clean and have beautiful view. The service is almost excellent. A little bit disappointed they didn't pick me up from the airport, even though I already requested it to them, but they directed me correctly how to get a taxi at the airport though, I don't know if it because of this pandemic some of their services are not working, but some of their staff are very helpful.

"Exceptional hospitality and cleanliness"
44dknee44, 18 Juillet 2021

I really enjoyed staying at BW Premier Panbil Batam. Everyone greeted us warmly. The atmosphere is calm and elegant. The food menu is very varied. Highly recommended for friends who will stay for business or travel with family

"Very Wonderful stay experience"
Ichaaa11111, 14 Juillet 2021

Stay in Best Western Premier Panbil was very memorable. All service from reception, housekeeping, and all staff in the restaurant are very friendly and attentive. The room was very nice and comfortable. The infinity swimming pool is mesmerizing with a good view. Another plus value is the hotel location is strategic and nearby the city. Very satisfied and definitely will be back again.

Chorrylina, 14 Juillet 2021

We are Verry enjoy to spend our family time at BWP. Verry-verry enjoy. All facilitas is Good. All staff ia Verry familiar. Soo amazing stay at BWP. I hope next time Will spend our holiday at BWP. Thanks for your service

"Warm Services"
200deaa, 05 Juillet 2021

The service was fantastic. Everyone welcomed us very nice, starting check in, at pool area, at the restaurant (during breakfast) until check out. All the staffs were very professional and friendly. The bedroom and bathroom were very comfortable and clean. Health protocols are extra safe. Location of the hotel is so strategic.

"A place that we called home"
634nadjwan, 29 Juin 2021

Comfort room, complete amenities, simple but elegant room. The bed is very comfortable to sleep We also like the location, in the middle and easy to go everywhere What our family love is, of course the Infinity Pool. Awesome. Good view, great pool, i think currently this is the best pool in Batam, where other place not really well maintain. Nevertheless, i give two thumbs up for the hospitality . Great hotel good staff. Thank you Best Western Premier Panbill... Keep it up, and we will pretty sure will be back again. Thank you

"One and only favorite hotel"
wira_irawaty, 28 Juin 2021

This Hotel still my favorite Hotel recently and hopefully it always do in many years to come. In our visited at the time we had some medical issue which is me and my husband had a schedule to brought my son for growth check up, and lucky us the Hospital we should going to was near to the Hotel. During our stay all is fabulous, staff so pretty welcome, helpful and very kind to us, until we had a little funny story in the other evening, we had made a reservation dinner for 4paxs at the Arirang Restaurant which is my husband was invites his head department ( Kepala Dinas ) and wife. and when we got through to the Restaurant the staff who was in duty at that time told us that they served Non Halal food, we were quite surprised because they didn't put any sign " Non Halal " or what so ever, but that was okay me and my husband just lil bit laugh and though it was just misunderstood. We decided to moved the dinner into the La Bella Vita Rooftop Bar immediately before The Kepala Dinas and wife arrived at the Hotel, we had great evening, great food great drinks and absolutely great conversation at that night. So me and my family just wanted to thankyou to the Best Western Premier hotel staff for always treat us in good and warm , specially thankyou to Mr. Besrin he is so humble person and quick response whenever we do need his help. We guarantee you that we'll always choose you whenever we visit Batam. Thankyou and goodluck in many chance to come.

"Excellent and memorable experiences"
liviayuliawati, 25 Juin 2021

The staff performs health protocol for every guest consistently. The staffs are very helpful to accommodate the guests' request The room is clean and equipped with complete amenities and free snack bar The internet is satisfying and easy to access The breakfast is prepared with health protocol of the staff and guest

tmfurkan, 21 Juin 2021

Stay here for 6 days, the service and staff are good, the rooms are very clean and comfortable, but the breakfast food option is less varied and often runs out but I understand it might be in a pandemic condition. But everything was ok and I will definitely be back! Thanks BWP for hospitality.

"Enjoyful holiday at Best western Panbil Batam"
ronylesbata82, 08 Juin 2021

Thanks Best western Panbil hotel for this great holiday. My family very satisfied and happy to stay on 1008 room. The room was upgrade to junior suite executive..spacious room and completed amenities..both of my daughter are very enjoyfull this moment.. Nice view of room and clean swimming pool..very hygiene for Covid 19 protocol during breakfast and all hotel areas.. Great enjoyfull moment.. memorable vacation with my family.. Thankyou for the hospitality and we will back on further. Rgds, Ronny

"Staycation with family"
diw9811, 26 Mai 2021

so good, the hospitality's nice!! i love the view of lake front of the rooms, and the swimming pool is cool but the electricity beside the bed couldn't be use but its ok, tomyam for breakfast are the best! we will comeback soon!

hokkopps, 30 Avril 2021

comfort and environment is very good. the staffs are very friendly. Maybe the management can provide motorbike rental, it is very functional for a traveler to walk around in the city and areas. All is good

"A Satisfied One Day Staycation"
868adip, 30 Avril 2021

I bought 'Pay Now Stay Later' voucher a year ago, and just had a chance to use it now, 2021 still in pandemic situation. This is a 1-day stay including breakfast voucher that i used together with my wife. I have been in BWP hotel before for other activity few years ago, but just had a chance to enjoy staying in hotel room now. We are really impressed with the building, services, facilities, and the room condition even during this time, we have been told that BWP hotel only operates room at 2 floors. We stayed in room 916, nice, clean and big room with good vew of Duriangkang reservoir and met my expectation. Beautiful.. Full toileteries, free mini bar (fanta, juice, snacks), and impressive facilities in the room Swimming pool at 2nd floor was good to use. Front desk, restaurant, security staffs were very kind, helpful and full with greetings. Breakfast was good and tasty...many options of food/baverages available. Keep up the good service.. After this experience, we are planning to stay again in next future...

"Good room hotel"
Christantobudin, 24 Avril 2021

great room, great toilet and bathtub, the bedroom and package, especially executive. like apartment studio. but need improvements in food and beverages. maybe in another time we could taste the other facilities there. thankyou

"Wonderful Staycations"
johncruise10, 21 Avril 2021

Extraordinaire service and cleanness. Friendly stuff, fantastic location for business purpose. Breakfast was good with variety of local and international cuisine. Overall a very enjoyable experience, having spent 3 nights there during a recent business trip. Would definitely use again.

"Short holiday"
Y5746KEstevens, 18 Avril 2021

The room and tge bed is bigger,comfort and clean.for facility also good but the steam,whirpool also can not use,due to staaf comment is under repair.the breakfast also bot bad have a many tipe of food,from indonesian food,western food and japanise food also have

"Weekend relaxtation with family"
Parultop, 08 Avril 2021

Very nice hotel, friendly and helpfully staff. Smoothly check in and out. Elegant interior and very nice breakfast. Nice view by lake view and large swiming pool. Highly recomended place to stay. Weldone to staff

"Comfortable stay"
rickym272, 16 Mars 2021

Great two days spent on BWP. Hopefully will come back anytime soon in the future. I wish to see more TV programmes in the future. I enjoy the daily refreshments and snacks from the hotel. I have not try gym and swimming pool yet. But I bet it must be good too.

"Good Price Great Stay"
indaaa_k, 14 Mars 2021

Staying for staycation when pandemic in BWP is the best choice. A homey place makes us feel comfort with the friendly staff. We got the promotion price but the service still excellent. Cycling in the morning around the hotel and then swimming at the cozy pool.

"Relaxing Place for stay"
zeanx_1012, 14 Mars 2021

this is my first time I stay at Best Werster Premier, it's a good place to had a relaxing time at there, have a room that we can see the view ,had an excellent service and the important one is their employee was so friendly.. and their room had a mini bar with snack and beverage and it's for free they also prepared hand sanitizer and mask

"Delightful & Luxurious Experience at Best Western Panbill Hotels & Resorts"
rendhyr2021, 14 Mars 2021

Have Aesthetic Beauty When Entering the Lobby Room. Make me and my family so amazed. Facilities such as Sauna, Swimming Pool, and Fitness, Very Fun, especially In the morning I like cycling around the beautiful and clean environment in the BWP area. For the future, my feedback can be a motivation so that BWP has a complete presentation for guests and has an affordable price for the community. Thank you Best Regard, Rendhy

"A Homey place for stay especially for the kids"
wira_irawaty, 14 Mars 2021

To be honest this is our first trip as a family during pandemic of COVID-19, why we choose Best Western Premier Panbil, because the hotel is quiet far from the down town so we felt safe from people crowded. The Hotel has own standard of Hygiene as it is necessary in this pandemic times. My families specially the kids very happy and enjoyable even whole day just stayed in the room, did their daring school and sometimes played the games. My opinion about the Hotel, it is one of Luxury Hotel in Batam Island for nowdays, with luxury rooms, luxury swimming pool, huge lobby and absolutely the best view from rooftop that u can't found in the other Hotel in Batam. With this review we would like to thankyou to the Hotel staff for the sincere services, a warm thankyou to Chef Gede for made us a juicy steak ever, and very special thankyou to Mr. Besrin for upgrading my room, also thankyou for arranged my mother in law birthday dinner, she was excited and super happy. Once again thankyou guys for the kindness, wish you goodluck for many years to come to The Hotel and Management.

"Excellent Service"
zelenaverroes, 06 Mars 2021

Thanks to excellent service and we get free upgrade room, variative food for breakfast, lunch in room, dinner in room, every dinner menu is different and healthy, good laundry, in room free mini bar and get mask, hand sanitizer. stay safe and healty.

"Great Place for stay & holiday"
donalsiahaan, 06 Mars 2021

We stay for holiday with family, good swimming pool and very nice breakfast especially for guest which looking Indonesian local cuisine food. Nice view as it's exactly opposite of the bigger reservoir in Batam, named Duriangakang Muka Kuning, it's one of the best view for batam golden sunrise in Batam.

"Five stars hotel"
ditatrisyas, 05 Mars 2021

Best service, best facilities, best food, best employe, best view for take a picture etc. I hope this rating will be supporting this hotel to stay give best service and many more Goodluck for managemen!

"Nice view to relax during pandemic"
heruw2021, 25 Février 2021

Thanks to excellent service, very good view to Duriangkang forest and lake.. and specially during pandemic, we appreciate for strict procedures, hands sanitizer readily available and clear social distancing mark and guide

"Luxurious Stay during pandemic times"
fionasJ1989QM, 22 Février 2021

Best western has a standard of hygiene during this pandemic times, it's affordable yet luxurious room. My stay was pleasant, they upgraded to Deluxe room without additional cost, with breathtaking view to opposite Forest view. Really an enjoyable stay there.

"Best Western Panbil Vacation Review"
igustikades2021, 21 Février 2021

Thanks to Best Western Panbil Hotel, for the excellent experience. My family was got a friendly service and we can enjoy the vacation since we can take a rest comfortably in a clean and comfortable room.

"Very Good"
annatC605ZF, 21 Février 2021

Nice room for the executive suite and good service.. also the breakfast has many variant.. they got a korean and japanese restaurant inside the hotel.. and of course we will come back again next time.. thank you..

"Good services and facility"
maychell2021, 17 Février 2021

Extraordinary staying experience. Good services provided and comfortable hospitality. Pool and fitness center is beyond expected. Services provided is very satisfying. Definitely would stay again next time.

"Excellent Service & Comfort"
ferdyankusuma, 17 Février 2021

This are our first time to staycation in pandemic situation. Room are very clean and comfort. The Staff's are ensure to do the health protocol but still comfort for our family. The service are excellent. We will recommend to our friends to stay here

"Just like a common hotel"
eroicha, 01 Février 2021

It's more about the service, i feel kinda boring with the "basa basi" like ( siang pak.. siang buk..) can you guys iust make the staff to have a seat with us and share the experience about anything. Just like the "tuan rumah" having us as a guess in their house. That would be an additional point i think.

"The best hotel"
Jeneejong, 06 Janvier 2021

The second time stay at best western premier was really amazing with staff friendly specialty to pak Zulfikar duty manager,he was explain tu us regarding best western hotel,benefit for is really clean,breakfast was amazing,swimming pool with nice view.thank you bwp.

"Liburan tahun baru yg nyaman"
debia338, 31 Décembre 2020

Good service and staff realy friendly. Breakfast was good pool view realy amazing room was clean and great.i will recommended to my friend and my family to choose this hotel for stay.i will be back soon.thank to all staff and BWP

"The best hotel"
nirwanae2020, 31 Décembre 2020

The first time stay at best Western Premier panbil batam, check in really smoothly, staff are really friendly, Mr zulfikar as duty manager realy friendly, breakfast was great, room was clean and swimming pool with amazing view. Bwp is the best. Recommended.

"Great vacation"
Vinna181, 22 Décembre 2020

I stay in Best Western Premiere Panbil at Batam for my holiday with my friends room clean and nice bathroom big and also clean staff very friendly breakfast have many variety and the taste good bar and swimming pool Amazing

"What a beautiful hotel"
uswatund, 21 Décembre 2020

When i stay in Best West Western for 3 day 2 night, it was really a great feeling ever. The room its realy convy and i really enjoy it. All the staffs have a great experience and a good manner to serve all the guest. All facilities in here is amazing!!! I realy recommended for stay long in this hotel!!!❤️❤️❤️❤️❤️

"Nice stay at Best western"
nusaw2020, 19 Décembre 2020

Nice room and nice breakfast. Cozy lobby. Orangnya ramah dan cukup helpul. The bed is very comfortable. Nice experience staying at this hotel. Thus is not my first stay, but feel great everytime. The receptionist are awesome.

"This fantastic hotel during pandemic...well done heathl sysytem procedure during "
kielsharonabeddavin, 19 Décembre 2020

Stay at this hotel i do thx to anggreyni and mr zulfikar..thx both of you..wish all the best ... I do recommend the bw hotel panbil for people who seek pleasure and wellness. Breakfast menu that was served was magnificent. The staff was nice and friendly. Health protocols and cleanliness of the room was an absolute value.

"Best Hotel"
Ditya44, 18 Décembre 2020

Stay on best western premier Panbil with the best experience I have All staf using the mask with standard Covid-19 Breakfast many variety of food the taste amazing Bar and swimming pool Alsa have amazing view Room big and clean Very recommended hotel in batam

"Amazing view"
Fikrias8107, 16 Décembre 2020

Bar and swimming pool have amazing view with lake and forest staff very friendly sport station also great Pool area very clean Breakfast have many variety of food the taste great very like staff front desk also very humble Overall great service

"Company man"
yomis110, 15 Décembre 2020

Nice place. Good services. Room boy comes on time. I got good response when i make a call for assistance. May be one thing need to improve is TV channel. I don't know what's hotel's policy but they need to provide cable tv channel like HBO and stuff instead of local channels and some free air tv. But the rest is ok

"Nice Hotel"
Syafira715, 15 Décembre 2020

This my first time go to Batam island I stay on Best Western Premiere Panbil the hotel have good view building structure very nice with nice staff from check in until now I have good impresif all staff using mask with standard protocoll Covid room big and clean bar and swimming pool have good view I liked

"Best Hotel"
Robhec9, 12 Décembre 2020

Room very clean bathroom,AC normaly have good maintain furniture very cozy Breakfast have many variety and the taste is good Bar and swimming pool have amazing view Staf very friendly and have good attitude Nasi goreng andaliman the taste amazing❤️❤️

"Amazing breakfast"
Yudie121078, 11 Décembre 2020

Breakfast have amazing Variety the taste also very nice restauran set up and cleanlines are good staf restauran Also very friendly they using mask and facesield when serve the guest very safety every place have hand sanitizer bar and swimming pool have amazing view

"Amazing view"
Steveina535, 10 Décembre 2020

Best Western Panbil have amazing View Breakfast have many variety food Area hotel Veri clean all staff using mask and facesield during serve the guest room big and cozy Bathroom AC have very good maintain The taste of nasi goreng andaliman very good

"Best hotel"
Royhamdan98, 10 Décembre 2020

Best western premier Panbil have clean and big room bathroom very cozy have good maintenance furniture modren minimalis very nice WiFi very fast breakfast have many variety of food also amazing taste all staff very friendly bar and pool have good view

"Vacation with my family"
Akbrs419c, 10 Décembre 2020

My famili very happy and satisfied with this hotel swimming pool and bar have amazing view very good maintain Area have amazing cleanlines breakfast have Variety food the taste also delicious I have order oxtail and taste very good all the staff use mask and facesield during serve to guest very safely sport station also great with freindly staff Excellent service

"Best view hotel"
Albymaya8, 09 Décembre 2020

Best western premier Panbil have very amazing view lake and forest room,Amanities, bathroom very clean,staff very friendly,I have order food from room they make so fast 10 minutes the food already in my room and the taste very nice AC good and staff use mask with facesield very safety to guest bar and resto also clean

"Excellent service and great attitude"
Zafina3rsalsa, 09 Décembre 2020

Thank a ton Best Western premier for given to me excellent service from chek in tuk check out you are amazing service all mantaince very good room, bathroom, bad, very clean with standard covid I have order Nasi goreng andaliman is delicious ever i have Ben eat staf very friendly bar and pool very nice amanities Alsa great and breakfast have many variety Overall experience this hotel Very amazing ❤️

"Best hotel in Batam"
Erlgirizky, 03 Décembre 2020

Best hotel in Batam have many mnay Variety of food and the taste very delicious the bar ropptop have amazing view swimming pool have good maintain staff very friendly the lobby so cozy and have standard secure of covid -19 very good Thanks a lor BW Panbil

"Excellent service"
Putri29payxon, 24 Novembre 2020

Stay in best western we have good experience rooms are Very clean staff humble give as excellent service breakfast very nice them have many varians of food the taste good and the pool is amazing good luck best western team you are amazing

"Good service have a good experience"
muhammadiE5270ML, 11 Novembre 2020

Very great experiences to have stayed there. You guys have a very good hospitality to your lovely guest. I loved your delicious food also and thanks for the health protocol there, im feeling safe. I wish i could stay longer someday.. :) Thanks a lot ❤️

"Nice stay :)"
Windsings, 06 Novembre 2020

Nice stay , clean , good place if you here to look around batam for a while.. may come back next time for visiting.. thx u so much for the hospitality.. look forward to come again in future much loveeee

"Best view from my room"
trysamsuri, 06 Novembre 2020

Thanks to best western for the hospitality. Especially for ms anggi who helped me while i stay in this hotel. They are also really concern with healthy n safety rules for prevent covid 19 from check in until check out. Thanks ♥️

"Good Service.."
billyt747, 06 Novembre 2020

All the services are great! They serve us with full of joy on their faces, and with a high quality of facilities. Gym is good enough to flex muscles, Swimming pool with a very beautiful view! And the breakfast, has 3 country type of foods! Hahaha, awesome! Was a great stay!

shinsam2020, 29 Octobre 2020

Keren gila banget. Pls say more okndbsnsjgdhsjamammamam . Pokoknya keren. Maaf saya mau cepet At least 200 kata? Cmon This is so good juat the place great the food good the view is great bye Hdbsbanamlalalamsbbsnsm

"Hotel terbaik di batam"
Myabi O, 27 Octobre 2020

Nice service, room is big and very comfort, love the ambiences especially the stunning grren view from their roof top pool, stunning! Great customer services start from my arrival, thank you for mrs. Anggreyni for the warm welcome and being so helpful and informative

"Wonderful Stay"
abuazmya, 18 Octobre 2020

I stayed here with a friend a days ago and I have nothing but praises for this place. It surpassed my expectations. The room was spacious and clean and since we booked a Deluxe room, we had the view of the pool. It was beautiful. staff were really polite and helpful with answering all my queries, especially for HK Manager Mr Aris thank you for your warm and hospitality.

"Meet family"
imelda-mayrani, 17 Octobre 2020

First of all, I stayed at this hotel and got a junior suite with a view towards the lake, a cool view. The room conditions were very neat and very well maintained. Then I tried hanging out at Labela Vita Bar on lt.15, incredible view, very atmosphere comfortable. the employees are friendly. Later when I come back to Batam, I will definitely stay again at this hotel.

"Amazing pleasant stay"
taradupont, 17 Octobre 2020

Best Western Premier Panbil is easily accessible to downtown, room rates are very affordable and the hotel itself has very modern interiors. Each room has free Wi-fi. Amazing staff, foods and view from Infinity Pool and Rooftop Restaurant!!! Will be back again soon.

"Comfortable Hotel"
adindaqaulam, 17 Octobre 2020

I feel this hotel very comfortable and feel like home. The room are clean and amazing view. Delicious food at restaurant. i will recommended this hotel to my friends. Thanks to Mr. Ade Kurniawan for making my stay such a memorable Experience!

"Great hotel, great hospitality!"
VivianaPearl J, 07 Octobre 2020

My friends and I had a great time just before the borders were closed and we were glad to have stayed in Best Western Premier Panbil... We arrived quite early and upon entering the hotel we were welcomed with smiles from the moment we enter the hotel as well as the staffs from reception. We requested for an interconnecting rooms and we were glad that it was ready and available. A very smooth check in indeed. Rooms were great with comfortable beds to sleep on. Breakfast was so so but the spread is still good! And as usual Ima, from the sales department, is forever hospitable and her warmth personality always drive me to return the your lovely hotel. I will definitely return to Best Western Premier Panbil when borders are open again and we miss you much!

"Excellent hotel"
p0engkyi, 16 Septembre 2020

It is my first time to stay at Best Western Premier Panbil Hotel and I am very satisfied with the staffs' hospitality, beautiful view outside and luxury interior inside, practicing health protocol and the most important thing is my room at the 9th floor is excellent. I will be back to Best Western Premier Panbil when I visit Batam in the future.

"It was.... Ok"
P5364SDjohnd, 28 Août 2020

I can say I stayed there almost two months and just felt like it was... Ok.. The rooms were nice the premise nice. The staff ok.. It felt like they had not come to grips w Covid yet and really did not cater to the guest as if the guest was that important. for me- Customer service is everything and even though the staff did there best it felt like management was holding them back. I went on to stay w many other hotels that I will review for the same money that seemed to meet my expectations so much more- Thus for me- Ok

"Delighted stay"
mskhairat, 28 Août 2020

Thank you for warm welcome, hoping I could get chance to stay there again. So quiet and good for solo travel. Facilities are good, foods good. They offer you choices so you can decide, well, unfortunate that Spa facility not open but it for guests safety. So I can accept that

"Not premier anymore"
Coodie20, 07 Juillet 2020

I was a repeater at this hotel (5 to 6 stays per year) but unfortunately I was disappointed at all with the service and quality standards. First of all, my room type preference or requests have never been approved all the times even I am a repeater, they don't have any record of history. Even my stay was on a special occasion, they only ignored and no celebrations. Well this is not the premier standard, same level as only budget business hotel. I wonder how they manage the guest record or guest comments. Secondary the food and bevarage attendant forgot to set up cutlery on the table before the food was served. Food comes first then no cutlery so I wanted to call the staff but already disappeared and nobody else at the restaurant to look after us, I end up walked to pick up cutlery by myself. Unfortunately I found out that cutlery was not only one thing they forgot, they also forgot steak sauce, salt, pepper on side of the steak dishes. This is not professional for hotel restaurant. I have left a comment that steak was already cold and hard because of those reasosns that staff didn't bring cutlery and sauce for long time, but the attendant said "i will send this feedback to the head chef". I think chef did good cooking and nothing wrong with chefs. I liked this hotel for a long years as a repeater but I have found out that this is not a premier class anymore on service standard. The modern facilities and location are still amazing as well as the cleanliness at both public space and the bed room is always well maintained.

"Great Place to Be!"
shikinomar, 20 Mars 2020

It feels like home. Everyone is friendly and their staff makes you feel welcome and while having breakfast, the waiter and waitress did not make you wait for your food. They serve to your table. The staff always ensure they are on their toes when serving guests. I love it!

"beyond amazing!!!"
shanteJames, 10 Mars 2020

I recently booked a two night stay at Best Western Premier Panbil. The staff, guest facilities, and hotel room exceeded my expectations. Everything was fresh, staff were welcoming and very helpful especially with me being in a foreign country. The complimentary breakfast is definitely something worth getting up early for. There are so many options to choose from they also are willing to accommodate you if you have dietary restrictions (vegan, vegetarian, no pork, gluten etc) I'm already booking a second trip! thanks again Best West Premier Panbil!

"Stay in Best Western Premier Panbil Batam"
StephenTan_TA, 10 Mars 2020

Pros Comfortable bed, wide spread of variety of breakgast, very good service by staff, very good wifi, provide free shuttle to nearby industrial park. Cons quite far from nearest Panbil Mall or Kepri Mall and there's no free shuttle to these mall, the portion of restaurant food is rather big.

"Awesome Hotel"
KhairulS3, 08 Mars 2020

Been staying at this hotel everytime we come to Batam. The service and quality of their facilities still remain top notch. Recommend this hotel for business or leisure stay. And yes, the buffet is a spread and marvelous!

"SUPER !!!! "
carloafriadi02, 08 Mars 2020

so i booked the room here under my sister name ( Inggrid Veralentina ) , staying here with family is amazing, the room is clean , breakfast is wonderful , the hotel staff is friendly especially Adit & Anggreyni thank u for helping me, the pool is perfect !!! i will be back in the future .

"Beyond Expectations"
nursaadah0406, 06 Mars 2020

The hotel location is not within the busy Nagoya town area which was too my liking. Hotel room was equipt with amenities and decor. We woke up to a beautiful greenery view. Love that ESKA has a branch here. Breakfast was a spread.

"Hotel, Salon & Spa Experience under one roof!"
frdskrm, 05 Mars 2020

My mom and i stayed at Best Western Panbil from 4-6 March, we didn't notice that ESKA is located in the same building and was very excited to know that we don't have to go out for our wellness retreat. Few names that I need to mention Dadang (Front desk) for a great check-in experience, Lita (Eska) who assisted my mom & last but not least, Imran (Eska) who assisted me during my time there. Overall a great experience under one roof! Can't wait to be back soon. Best regards, Firdaus

"Excellent value for money"
MohammadHasan, 24 Février 2020

Service staff were very courteous, room was clean and had a free mini bar. Even the spa had reasonable prices considering it's a 4 star hotel. Breakfast buffet was great, with good variety of food available. Ala carte dinner at the same restaurant wasn't as good taste wise, however we got a 50% discount on all food except beverages as the check in stuff signed us up for a free membership with the hotel. Got a room for 75 Singapore dollars with breakfast for two. Can't complain! Overall highly recommended.

"Best Wedding Anniversary"
neluxetravels, 18 Février 2020

We had one of the most excellent stay at the hotel with a clean toilet and bath tub, safe environment and a fantastic view from the swimming pool. Before the check-in, my husband requested for a delightful surprise for anniversary and it was so nice of GRO Yosi to arrange for additional deco in the Junior Suite. Not only me but and even my husband was given a surprise for the upgrade with a GREAT view! It made our morning so special. We would also like to thank all the staff for putting a smile on their faces and working responsibly. Mr Robert, our shuttle driver, was also cheerful and friendly. We felt safe around him. Thank you to the team at Best Western Premier!

"Great Holiday Accommodation Hotel"
Justin_yeow89, 18 Février 2020

A well worth stay at this hotel during my trip to Batam. Highly Recommended if you would like to have a stay with good cleanliness, ambiance and service. They have pretty decent free breakfast to start your morning too!

"Deserve a 5 stars"
AVT9873, 09 Février 2020

We actually booked the hotel after reading the reviews online. At first we were quite hesitant as the location was not good according to the reviews. When we entered the hotel, we were greeted by the bellboys. The check in was really smooth and fast. Our room was a smoking room which was located on the third floor. I was really surprised when we got to the third floor and it didn't smell like smoke. We even wondered if they actually gave us a smoking room, usually hotels that have smoking floors, reek of cigarettes, which might be unsavoury to some. The room was really spacious and clean. All the towel and toiletries were provided. They were refilled upon request. There was a mini-mart in the hotel area which was really convenient for us. Taxi services and shuttle bus provided by the hotel were really convenient. Will be good if you ask a bellboy to get a taxi for you as there might be a slight language barrier with the drivers. Overall, I have no complaints about this hotel. The view from the Swimming pool was nice, staffs were friendly and approachable. There are many facilities such as Swimming pool, gym and steam room to keep you occupied. Do check us out on YouTube for a mini-vlog in my profile bio. Will be posting a in depth reviews, tips and guides soon.

"Excellent Service!!!"
33_Romano, 09 Février 2020

This was my second time to Stay here. The only thing that marks my stay aside from the Great Facilities that they have Is Their Outstanding Services... Aside from their wide variety of Buffet breakfast, Beautiful and relaxing views at pool and Complete Gym is their Friendly Service that Impressed me a lot. The Hotel has a complete facilities that you would like to have...Gym, bar, Sauna, Spa, Free Service Tour, Bountiful Breakfast Buffet and convenience store. The following staff truly deserves some commendation for their Friendly Services and committment to WOW their Guest.. 1. Alda - staff from F&B greet you and approached you with a smile mentioning your name makes you feel at home and special. 2. Andi - Housekeeping Department who aside if keeping my room clean & Tidy gave a message of care in my room and creates a Towel Teddy Bear to lighten up your day. 3. Robert - Driver and Doorman who keeps a smile on your face and gives an extra mile service by opening the car door and initiate to asked hows my stay and take pride of the Hotel's services. Awesome Job guys!! This is really a great hotel to spend your Vacation...Until next time...

"A great hotel for our weekend stay!"
Amsid S, 02 Février 2020

The hotel highlights would definitely be the premium location and great services, The breakfast at the restaurant was fantastic, which includes a wide variety of tasty dishes with a team of friendly serving us! The hotel also comes with an infinity lap pool which was huge and the view was very beautiful which really helps us to unwind. The room was clean equipped with pleasant lighting and comfortable beddings. We would definitely stay there again our next trip to batam.

"Happy with my stay!"
O2889FLjuliar, 26 Janvier 2020

This is the best hotel that I had stay in batam. All staff are very polite and excellent service Front desk Miss Yogi I guess as forgotten to see her name she was very friendly, polite and had a nice smile to welcome us. Breakfast have alots of variety a coffee is must try!! Foods is nice room is well maintain and clean..swimming pool, rooftop cafe at lvl 15 and gym is a plus! looking forward to come back for my next trip to batam highly recommended hotel in batam. Overall I will give 10/10 thank you BWP.

"It's alright"
ainashburn, 26 Janvier 2020

Came as short getaway for 2 nights. Main reason to stay here is to pamper ourselves at Eska Spa within the hotel premises. Booked deluxe room. Requested for a room away from elevator, but without question asked, was given the first room upon elevator. Room is acceptably clean, although there are some wall stains and room armchair is stained with wet patches. Breakfast has a lot of variety. Staff were very friendly and helpful. We spent most of our time at Eska Spa within the hotel premises. The spa was quite a disappointment. Expensive for the inexperience staff, although staff were very friendly. My husband asked for a GI haircut (how hard can it be?), and was assigned with inexperience stylist who took an hour just for his hair cut and my husband complain the hairstylist keep pressing the shaver down his scalp and he had to control the pain. The same hairstylist blew dry my hair and curl, but keeps tangling on the round hairbrush.. he keeps tugging my hair. Body Massage was ok. I took classic pedicure and again, was assigned with inexperience manicurist. She push my cuticle too far and and cut too deep on the skin till i bled. Took forever to apply nail polish, and had to remove and reapply the all the toe nails again because it was so streaky and messy. Didn't even apply any basecoat and top coat. Pretty disappointed with the workmanship with Eska. For this price, I won't be coming again to Eska.

"Excellent hotel and comfortable."
wajeeth, 25 Janvier 2020

I stayed in this hotel for 1 night. I would say this is best 4 star hotel in Batam. Of course price is slightly more however you will sure have a pleasant and comfortable stay in this hotel. It is very clean and staffs are very friendly and polite. Definitely recommend for others and sure I stay in this hotel for sure when come to Batam next time. They have a infinity swimming pool as well which is very nice.

"Great Nights Sleep & Fantastic Breakfast"
lisafuturegreen, 22 Janvier 2020

Best Western is a clean, modern hotel with great service. The staff went above our expectations and the shuttle service operator was so caring to take us to the exact drop off place we needed to go. The rooms are nicely appointed and the beds are very comfy. The rooms are dark and quite so you get a great nights rest. This hotel serves up a fantastic breakfast with so many choices of Chinese, Indonesian, Malaysian, European, American, Japanese and even healthy drink tonics! Plus deserts, breads and wonderful pastries. The reason I am not giving 5 stars here is because most of the amenities that we wanted to use were out of order....the sauna, steam room and Jacuzzi were all not working correctly or just plain broken in the ladies area. It seems to have been this way for quite some time. Otherwise this is an awesome hotel.

"Kim jung kuk "
32adiy, 21 Janvier 2020

Food breakfast good Nice variation, good service Will come to Batam again, for Best Western Panbill. Best western Panbil location also bit far, but for holiday we are happy to get it. For sure recommended for individual or family.

"Comfortable Relaxing Stay"
Helenajunaidi, 20 Janvier 2020

It was a very relaxing stay and easy accessibility to the Malls, thanks to the free shuttle service! The pool with the view was beautiful. Everyone was raving about the breakfast and yes! It was really good and tasty! A wide variety and different each day. Thank you Putri for the free upgrade! Very spacious for our lil baby to crawl around. And also a shout out to Robert, Super hospitable and welcoming. His service was very sincere. All the staff provided excellent service. Hope you guys could consider the lighting in the lift. The Colour is disturbing, maybe with a warm yellow could give it a good touch. Other than that, thank you for making our stay very comfortable and easy.

"Best hotel in batam"
Ark O, 19 Janvier 2020

Best western live up to the name, superb awesome service from all the hotel staff from the lobby and the cafe till the housekeeping etc. Warm friendly and helpful and super fast service. Super clean environment and nice location for a quiet environment. And infinity pool has beautiful view. Will definitely return

faisal2021, 08 Janvier 2020

Great hotel, clean and cosy. Breakfast spread is nice. The staffs are friendly. Although, it's location is a bit away from the city area, it compensates on its tranquility. There's a lake nearby. There is also a supermarket also in the hotel and there is also a clubhouse nearby.

"Very Good"
Ratih I, 07 Janvier 2020

Very good hotel, well manner and very delicious taste of food from their restaurant. Delicious croissant and food various is serve very well.The room very neat,clean and comfy. The staff all help-full and well manner.

"Great experience"
Susanti_eng, 06 Janvier 2020

People usually notices bad design, because it annoys us. We dont notice great design, because we enjoy it. Same like great service, I don't have much to say, because this hotel is really recommended, sure will come again next time.

"Worst Panbil"
Spyer2015, 05 Janvier 2020

Service and cleanliness very bad. Didn expect such..such a disappointment. Toilet water was brownish and the team failed to rectify and assist us in time and we had to just adjust and stay. Couldn't even take a bath due to this. Staff not so friendly enough. Nothing much around the area also.

"Wonderful time to stay at Best Western Panbil Batam"
Vasatraveller, 26 Décembre 2019

Good Hotel to stay during my holiday and culinary trip in Batam. The hotel price is equal to the quality. I enjoy my stay during my holiday in Batam. I will bring my family to stay at Best Western Panbil hotel again in my next holiday trip in Batam.

"Very good and awesome service"
Wenling07091, 26 Décembre 2019

Very nice stay, next time would come again ! The hotel prepared precisely everything we asked for, and we really enjoyed our stay there. Even thought we booked the room from, they still had no problem communicating.

"Short stay at Best Western Premier Panbil from 4 - 6 December 2019"
Conrad D, 25 Décembre 2019

The hotel, althiugh away from the shopping centre of Nagoya, is quiet and its ambience very nice. However, I feel that the buffet breakfast especially the western food items could be improved. There should also be more frequent bus shuttle services to Nagoya Hill Shopping centre. The last shuttle service from the shopping centre to the hotel is 4.30 pm. This should be extended to 8.30 pm or 9 pm. Overall, we enjoyed the stay at the hotel as the service by the staff was superb.

"3d2n @ Best Western Premier Panbil Batam"
grandfunk777, 25 Décembre 2019

I and my wife had an overall satisfying stay. Front office managed to meet our request for exact room view as per advertised. Early check in and late checkout request easily met! Bravo to Best Western Premier Panbil!

"Nice view and gym too"
halfdotz, 24 Décembre 2019

The bed is soft and fluffy but the jacuzzi is closed at our arrival. The pool water seems not sanitized as my scalp gets itchy after the swim and there are weird brown spots on my swimming costume though. The variety of buffet for breakfast are awesome and a lot of equipment at gym too.

"Comfortable and pleasant"
Ceejay_sy, 20 Décembre 2019

Comfortable stay at Superior Room. Staff were generally friendly and accommodating. Adequate facilities. Fell short of expectations for the price- location was quite a distance from city and shuttle service was very limited on weekdays. Hot tub/jacuzzi was perpetually under maintenance, and late checkout request (as Best Western Rewards member) could not be granted due to high occupancy rate. Generally pleasant breakfast experience though staff should pay more attention to clearing used plates or cutlery in a more timely manner. An excellent 3-star hotel option.

"Nearly perfect hotel"
JoyLeong, 20 Décembre 2019

My family stayed at Best Western Premier last night (on a Thur). Don't get me wrong, this hotel is a very nice hotel, with great pool, good breakfast spread, friendly staff. Just the location is pretty far from places we wanted to go. But I still booked the room thinking it was ok since they have free shuttle services to town and back... I was wrong. Shuttle services to town during the weekday is only at 10am and 12noon. By the time I checked in was past 2pm, so no more shuttle service for us to get to town. Next morning, we checked out before 12noon and enquired about the free shuttle... no luck again because it was full. The free shuttle services only run more frequently over the weekends...and you have to book as early as you can.

"Holiday in Batam and we stayed in Panbil apartment."
Explore23353903873, 19 Décembre 2019

Very Cosy space, Rooms are spacious and accommodated 6 of us. Very friendly and well trained staff. Great breakfast. Well maintained rooms and amenities. I will give 5 stars for space and staff. Kudos to all working there.

"Best luxurious hotel in Batam"
ShaneChen, 12 Décembre 2019

Absolutely awesome services from everyone in the hotel, from the minute we step in till we check out. Super like the rooftop bar and breakfast! For all guests, please do note that they have pickup service from mega mall. Can request from hotel by emailing them to pick you up once you arrive by ferry. We didn't know until we reach the hotel. Took cab and it cost us about $7SGD.

"Birthday get-away"
SueBuyong, 11 Décembre 2019

I have nothing but praises. Efficient check in. Super generous breakfast selections. The infinity pool is beauty! Rooftop bar has good selection of music and delicious finger food! Overall, one of the best hotels in Batam. Thank you

"Hotel review"
Nancy C, 10 Décembre 2019

Stayed for two nights at this hotel, my first time after recommendation from my daughter who had stayed here in Jul 2019. Beds were so comfy, one of the best in the hotels I have stayed overseas. Complimented to the restaurant manager on the service staff who were so fast and efficient in their work. Breakfast was excellent with good spread of yummy food. Used the hotel's spa for facial which gave 20% disc to hotel guests, better than when visiting the same chain in city without discounts. Due to rain, no opportunity to swim at the infinity pool. Shuttle bus service was excellent. Will stay again in hotel when I next visit.

"Panbil western"
UmmuRayyan, 09 Décembre 2019

I feel so satisfied with my stay! The atmosphere of the hotel was so good! Nice and clean! Staff are so friendly! Food was awesome! The AC is Super cold! The 1st best hotel ever o stay in batam! Definitely will come back again. Thank you Panbil! ❤️❤️❤️

"A great stay with great ambience"
SyaAyie, 08 Décembre 2019

I had one of the bestest experience staying in this hotel. Just a lil far from the city to have that peaceful time away from bustling city. Great customer service, polite officers greeting you from time to time. Spa, swimming pool, great dining and salon in the hotel. Even if you choose to just stay in the hotel for the whole trip, it will still be worth it.

"Most gorgeous hotel in Batam"
Kodie20, 05 Décembre 2019

Very impressive hotel by the service, staff, food, and facilities. The beautiful view from the room, rooftop restaurant, and the swimming pool must be the highlight of my stay. Breakfast is also great with many options on menu. Helpful staff assist us very well. I would always come back to stay here again.

"Nice hotel to have an anniversary staycation"
Felix L, 27 Novembre 2019

Not disappointed when I picked this hotel for an anniversary staycation. The staff was professional and provided good service. I had a nice spacious room but was slightly disappointed that I did not have any good view from my room. The room was equipped with a Nespresso machine and the mini bar provided complimentary snacks and drinks. The hotel was in quiet location and a bit further from the ferry point/jetty (taxi charged extra to come to this hotel). However, the hotel provided complimentary shuttle service to the major malls in Batam (Grand Batam, Nagoya Hill and Mega Mall) and back to the hotel (twice on weekdays and about 4-5 times on weekends). This shuttle service is very good and will be good for the hotel to keep this up. Many hotels are coming up in Batam and there will be heavy competition in the future. But Best Western has its own selling and service points and will be able to hold its own.

"A pleasureable moment"
ahmadzaakkyy, 23 Novembre 2019

It was an unforgettable moment staying here at Panbil. With some hiccups , the staffs here assisted us through out our stay. I had a fall, and had a big , deep cut on my chin. The staffs were very proactive and ensured my safety. The manager on duty, Victor, drove us to the hospital to get my chin stitched up. He even worked pass his duty time to serve and stayed with us with great patience and sincerity. The front desk staffs were very warm, friendly and understanding. Eventhough , one of the staff was a trainee, I could see that he was equipped with proper training. The staffs there even offered to bring breakfast to our room as we got back late from the hospital. It's very thoughtful of them to do such a wonderful thing. Our trip started with alot of hiccups but they truly made it better for us that it turn out to be an utterly wonderful experience. May your company prosper with such an extraordinary service and ofcourse , we look forward to another wonderful experience with panbil. Much love, Aileen and Zaky

"Best Western Premier Panbil"
kelly C, 23 Novembre 2019

Wonderful hotel with friendly and helpful staff and cleanliness, especially Bell Captain Iman who provided his excellent service during our short stay there in Batam with also great facilities there in.

"Had a great experience stay in Best Western Hotel Panbil, Batam."
romulosilaen, 21 Novembre 2019

I experienced a great stay at Best Western Hotel Panbil, Batam. Previously I've stayed a few times at this hotel, always feel the same experience. Grand lobby entrance, updated design room, very clean in every detail, delicious and various breakfast. I got a room with a view to the lake. And most of all, they upgrade my room into a junior suite! Thank you for the hospitality Best Western! Surely will be stay at your chain hotels.

"Staycation @Best Western Premier Panbil 17-18Nov"
Beruangsarkis, 18 Novembre 2019

Our stay was memorable with the surprise Anniversary cake by the hotel brought up personally by Mr Ade(FO manager). Thanks to Mr Adit(frontdesk)with the late checkout and providing us the best beautiful connecting rooms 1212 and 1215 with the beautiful gem view of the lake (watch the amazing view during sunrise.Dun miss it)and patiently attending to all our request and Ms Adelina(HOD) which accompany us during our splendid excellent delicious breakfast buffet spread (18Nov) , Special Thanks to the Chefs. Simply the best team ever. Great Excellent job to all BWPP hotel team. The hotel have everything from nice pool with view of the lake and BBQ at night , Eska Spa, Gym, 24hrs room service and excellent entertaning live music at night . All this makes you feel like not going out at all. Hotel also have 2 shuttle services at 10am and 12pm only to Mega Mall is such a great idea. Thank you for making our stay excellent and very memorable. We will be back again for sure.

"Wonderful Hotel & Fantastic Hospitality Service"
teguhsatriasebayang, 17 Novembre 2019

I have just finished a 1 night stay here. All the staff that we met were amazing specially for Mr. Ade (FO Manager), Ms. Corry (Reservation), Mr. Adit (FrontDesk) heading the lobby when we arrived from airport.. If the staff members of the Best Western Premier Panbil Batam are rated 5*, then these them should be rated 7*.. We were delighted with the hotel overall, the facilities, the cleanliness, the food, the views. Otherwise, I really enjoyed my stay and will definitely seek to stay here again..

"Very nice hotel and helpful staff!"
SGWL1119, 17 Novembre 2019

Great hotel and very helpful staff! The room is very clean and comfortable. The foods and breakfast are very nice! I would like to thank the hotel / staff to upgrade our room and also send us to ferry terminal! We will recommend this hotel to our family and friends!

"Comfy New, good service hotel "
Belle_luv, 16 Novembre 2019

Slight on the higher end for Batam hotel. As a frequent traveller & singaporean, which is a little more particular... Here are the reviews: Hotel transfer: complimentary pick up from Mega Mall, which jus opposite terminal Batam Centre. Warmly greeted by staffs & check in was fast. Overall staffs are always polite and greetings. Making guest feel welcome! Room: 9/10 (Spacious, comfy bed & pillows. Well not all pillows are comfortable in hotel. Mostly flat. this, pillows are slightly better) ❣️❣️ of cos toiletries all provided Bed: 9/10 (Soft and clean) most probably it's new. BF spread: 8/10 good/ tasty. Nothing much to be picky abt right? Spread was good. I have been to awesome ones so this is 8 of 10. Location: 5/10 (It's away from busy area, but very well secured, and they have transfer to various Malls. Hence that takes care of transport. Unless u r always hungry and need food) grab/ taxi cost ard 35-40k rup to BCS / Grand Mall which are reasonable as well if u don't intend to wait. Grab to KEPRRI - 20K Pool: 9/10 Lovely pool, forest facing! It's really peaceful. Awesome for retreat Communication: 9/10 (Fast response on svc & even Facebook. They Ensure the correct person attends to your questions) Overall svc: 8/10 will visit again Keep up the awesome work!!! Will visit soon.

"Super service"
chore344, 15 Novembre 2019

The stuff all friendly and helpful .Always keep smiling to every customer . Respond very fast on our request . Is perfect if they provide free pick up or drop off from or to ferry terminal . This really stay in peach of mind.

"Value for money"
huanwanlee, 14 Novembre 2019

Good service, room is clean, breakfast served with variety of food- fantastic. I like the room designed with all the unique furniture,big screen TV and importantly is the cozy living environment. I would recommend to my colleague and friends to stay in this hotel.

"A great hidden gem in Battam Indonesia"
Leerod67, 13 Novembre 2019

We decided to visit Battam for r and r and loved the hotel immediately with friendly and caring staff. Breakfast was beautiful catering for different diets. The infinety pool was great. A special thanks to manager Ade who personally assisted with our needs. General manager Andrew was a friendly and polite person who took the time to spaek to us and ensure all needs were attended to. Finally a handy large food and beverage shop next door was great. An inhouse massage and beauty salon was used with great massages for around $20 aud for an hour. Very clean and lovely staff. All in all try the stay here, you will love it for rest and relaxation.

LSBoey, 09 Novembre 2019

Clean roomy and comfortable. Great service staff. Good breakfast. Hotel shuttle available to Grand Mall and Mega Mall. Taxi and Grab also easily available. We had an enjoyable stay. However if you stay on the 12th floor, the ‘music' from the floor above (the 15th floor because there is no 13th or 14th floor) can be loud.

"Company trip"
672chewl, 07 Novembre 2019

The hotel is new and basically everything is new. The scenery was great for my room. My room also come with breakfast. The breakfast was good and alot of variety. There are sky bar at floor 15th, swimming pool and massage Spa and level 2. The disadvantage might be I can't see any shopping mall around this area. Therefore if you need to buy water or food, this might be a problem for family with kids.

"Excellence Stay with Good Customer Service"
Grgeous, 06 Novembre 2019

I would rate this hotel beyond the 5 star international hotel rating in view of their good and attentive customer service. The staffs were very quickly in attending to our enquiries and they would always check and double check again to ensure that our enquiry was resolved successfully. The staffs are very friendly and approachable and we would like to say thank you to the General Manager Mr. Andrew Tampi and his staffs in managing the hotel so well. The hotel breakfast spread was huge and again another plus point to this hotel. We will definitely be back again to this hotel in near future. There are certain things that the hotel can improve is to increase the shuttle services in view of the high demand. Also, the hotel can consider open the bar / restaurant until late past midnight to cater for the night owls since there there is no nearby restaurants near to the hotel.

"Excellent stay"
Eileen M, 02 Novembre 2019

All the staff, without exception, were extremely helpful, kind and courteous. We enjoyed dinner at the hotel and the attention we received from Dewi, our delightful waitress. Every request was met with a smile and she kindly arranged for us to join the Best Western Club and enjoy the many benefits offered. The breakfast choice was amazing with a wide array of Asian and European dishes. We used the pool and massage facilities and loved both. There is also a spa, sauna and steam room but we did not use them. Our room was very spacious and comfortable. The free minibar and coffee/tea-making facilities were much appreciated. We took the shuttle service provided by the hotel to Batam Center ferry port on our return and also organized a taxi pick-up at the hotel to take us to a shopping mall nearby. The staff could not have been more helpful in making these arrangements for us. I would highly recommend this hotel to anyone visiting Batam. They will not be disappointed. It offers top-class, professional service at an affordable price.

"Great weekend stay with friends"
Eunice K, 28 Octobre 2019

We booked 3 rooms in total, to celebrate my friend's birthday. The hotel decorated the room with balloons and allowed prior arrangement of the cake. The room is clean and bed is comfortable. We had a good sleep. Breakfast variety were plentiful but the taste of most dishes were not too great for my taste. Didn't enjoy the breakfast.

"1st time in Batam"
Laydee_Hanim, 28 Octobre 2019

It my 1st time in batam. We in group of 4. Well what can i said i choose the right hotel to stayed even my friend been in batam for several time, they commented this is the best of the best hotel that they had stayed. Staff were friendly and approachable. Room was clean, bed so comfortable and plus point complimentary minibar. Everything is perfect. There 's Eska salon and Spa, i did my hair and massage there ..price very reasonable. Breakfast was superb! Buffet wide spread !! Definitely i will be back to this hotel

"Well Recommended"
Ansfzrn, 26 Octobre 2019

We had such a pleasant stay over here. Service was exceptional, lots of options for breakfasts although it can get crowded, comfortable beds, clean rooms, great water pressure, complimentary shuttle to several shopping areas, lovely pool which was a decent size and a charming rooftop bar. The reception area has lots of comfy sofas and lobby smells so nice. Will definitely book again the next time we're here!

"One of best hotel in Batam"
aslamabubakar, 26 Octobre 2019

Try their room with forest view. They have incredible view, feel nothing like in batam. Marvelous. The breakfast also good, maybe need to make it more spacious, because sometime too crowded in the restaurant. But we can come earlier, to avoid the hectic situation

Scott R, 25 Octobre 2019

Fantastic play today stay rooms are very clean and the staff are very helpful. The hotel is close to great golf courses. I stayed in a suite which was great value for money I would recommend this hotel for any stay in Batam.

"Food is good"
Yeshidabap, 24 Octobre 2019

The food is good, bed is cozy and drivers and staffs are all nice people. The Janpan/Korean restaurant down stairs is also good. Not crowded and have decent Japanese Korean food served. Looking forward for another stay here

"Feels like home"
viviehuang, 24 Octobre 2019

Great hospitality, delicious breakfast, friendly staff. Good room - spacious, clean and complete facilities with free mini bar. Swimming pool is great with good view also the gym is complete. Meeting room & facilities also great

"Luxurious Hotel yet Questioning staff Integrity??"
joGLOW81, 24 Octobre 2019

As my hotel voucher stated "king size double bed" but however at that rainy - exhausted - night the Front office staff told me that I must choose either twin - non smoking room or single smoking room bed (well It so annoying for me).after terrible 30 minutes waiting for its staff told me that they want to combining twin into one bed but I still found my bed just twin which set side by side only (what was in my mind they would be covering it with bed topper).The only good thing is duty manager gave me warmly greeting to accompany me into my room. Well,readers you would find luxurious hotel with completely facilities from border-less swimming pool with gut views to the hot sauna and jacuzzi and spa to relax your body and soul. You would also find a warm greeting and good service of restaurant staff in the morning especially for whom in diet and breakfast to be taken away. The day after,I left Batam and I realized that my swimsuit has left behind in the bathroom. I have called the hotel for asking it to the lost and found Depart.( I really still remember that I put my swimsuit hanging in the towel holder). What a pity of me, the staff told me that there was no lost and found thing in the room I have stayed for a nite. It is all about integrity and now I really questioning it with BIG QUESTION MARK ?

"Great service at BW premier panbil"
Lizaelias, 23 Octobre 2019

We had a great time staying here!The service is really good from the time we reach.We would like to thank Robet at the front door-he have been really helpful in explaining in detail on all our questions.The room makeup by Didin is also very good.Although the Malls are not near-it's good that the hotel provide shuttle service to the Malls.I would really recommend and would definitely be back.

"Best Western equates to Best Service!!!!"
Charlesfield O, 17 Octobre 2019

Superb service from all the staff. Everyone was so accommodating and friendly. Breakfast has A LOT of options. The infinity pool was also nice with good view. There is also ESKA massage in the hotel, we did not have to go outside for a massage. Except for the slow elevator (one is under maintenance) and quite an isolated location. Everything was superb.

"Wonderful stay!"
5dorothyk, 13 Octobre 2019

Service was great and staff was friendly and helpful. Relatively new hotel, room is spacious and comfortable. Love the view from the room, we had a lakeview room. Hotel is about 30 to 45 minutes form Batam Center Ferry Terminal. Love the view, tranquility and comfort of the hotel.

"Decent place, but be careful of the front desk, they rent good with charges/deposits."
AveryH80, 09 Octobre 2019

Decent enough place to stay, nice facilities like the gym, pool, and spa. Be careful of a few things here: -They dont report your stays to Best Western Rewards. Every time i have stayed here i had to call Best Western to get my nights and points updated. - They keep your deposit. Unless you call and complain they dont return your deposit. - Double charged. Both times ive come here booking 2 rooms, they have asked both myself and my 2nd room to pay the full amount for both rooms. Once the room is paid, they will ask the 2nd guest to pay as well.

"Amazing stay, best weekend in Batam!"
jessicanJ1907JN, 06 Octobre 2019

I love everything about this hotel. Amazing room, staff, breakfast, facilities. The view & ambiance of the sky bar is really great. There's a great bakery with amazing nutella croissant-style pastry just 5 mins walk away & huge supermarket that has everything. The price is also very reasonable. I love everything about the hotel & will definitely stay here again when I visit batam.

"Still one of my favourite hotel in Batam"
salemaha, 06 Octobre 2019

We have been coming here since 2017 and after our first visit this is the only hotel that we have been recommending and coming back to. The hotel is clean, well maintained and the breakfast spread is delicious. The staff members are very friendly and helpful. We came with our aunt fir this visit and upon check-in they arranged for connecting rooms for us. Will continue to come back and looking forward to our next stay here.

"Best weekend getaway "
SathishT_13, 05 Octobre 2019

Beautiful hotel with great staff. Everyone is friendly. The food at the restaurant is amazing and the drinks were very good. I will be coming back here for sure. If I could rate 6 stars, I would. Good job guys! Keep the game up!

"Weekend at Batam"
698debbyn, 04 Octobre 2019

Overall the hotel is good. The room is spacious. The breakfast is decent, typical foods of hotels in Indonesia. It is located about 20 minutes from Batam Center or Nagoya Hill. There is a shopping mall nearby, the Panbil Mall. The staffs are nice, they have live music at ground floor. Things to improve is probably the cleanliness of the floor. We feel that the floor was oily like it had not been mopped for some time.

"Nice Stay!"
kalakrishan, 02 Octobre 2019

Staff really friendly and warm welcome, fast check-in and check-out, good cleanlines of room. Breakfast food was good and many of choices. Amazing infinity pool with lake view and good view from Rooftop Bar.

"Fantastic hotel stay"
KhairulS3, 01 Octobre 2019

The hotel overall deco is beautifully done with class. The rooms are all fully equipped. It is very clean and with air freshener. The staff service is fantastic, never fail to greet you and with a smile. The hotel restaurant food are also delicious and breakfast complimentary food was really a vast spread, which to me is like a lunch or dinner spread. Worth the money spend. Very relaxing

"Very good hotel with great view and friendly staffs"
verdenynanda, 01 Octobre 2019

It was a great expriences, really exceed my expectations. The staffs is so friendly and helpful, breakfast is so nice especially the western foods. It's a must visit hotel if you want to see great view.

"Very nice hotel with super friendly staff"
Falk_Schulte, 01 Octobre 2019

The staff was super friendly and very helpful, especially to our little daughter. The room was nice and well equipped. Other hotel amenities such as pool etc. were good. The food in the main restaurant and in the rooftop bar was very good and very reasonably priced. Unfortunately there was no daily complimentary afternoon tea or mocktail in the Silangit Executive Lounge as it is custom in most other hotels of this category, especially in Singapore.

"Very good hotel"
Norlin A, 29 Septembre 2019

The room was spacious with a comfy bed. Furnishings and decor were modern and tasteful. The electrical sockets on the desk and at one of the bedside tables didn't work though. I also only got decaf instant coffee in the room. I don't drink decaf. Good selection at breakfast. Pretty good food at the restaurant during dinner and when I ordered room service. I liked that they had takeaway cups for me to get my cappuccino to go. Nice swimming pool and spa was good too. Staff were friendly and helpful. Walls were pretty thin though so I could hear the mobile phone ringing in the next room, and even the guy snoring at night. That bothered my sleep despite the comfy beds.

"Always the best hotel"
worrygirls, 25 Septembre 2019

Check-in and check-out on time and easy, staff were very friendly. Food were delicious, rooms were always clean and maintained. We stayed 2 night and was given a slice of cake as it was my birthday. Thanks to the staff, Cecep. Very patience, and efficient.

"Perfection! "
estellet628, 22 Septembre 2019

Everything about this hotel says it's superbly well managed and inspiring to see. Every attention to detail is taken care of without being intrusive. Food is great, breakfast is incomparable. Cocktails are 8/10 and weekend entertainment is pretty much on par with expectation. Staff held a well managed birthday celebration at the table during breakfast and the cake was delish! Just one snag with the ESKA spa on site. It's not as well run. Therapists were no-show or late for advanced reservations with lots of flimsy excuses. Foot therapist was sleepy and nodding off. Shower stall was wet, mouldy and had a broken shower head. Not the best maintained and need a good dose of discipline to bring the spa up to the level of the hotel.

"Celebrate 60th birthday"
Rofend A, 02 Septembre 2019

Glad that we choose the hotel and appreciated for having a great view. Watching the sunrise from the bedroom window.. looking forward to bring my whole family here for vacation soon. And hopefully we get the same view..

Room1109panbilbestwe, 31 Août 2019

I feel like sleeping at the corridor as the room was tremendously hot. Despite the technician that came to room 1109 (executive suite) yet,nothing solved! My son was unable to sleep and I just cant wait to CHECK OUT! ANDALIMAN WAS GOOD! LOVE THE BANQUET THOUGH BUT THE REST? WASTE TIME AT LEAST 15MINS JUST TO TAKE ELEVATOR! Will i come bck? NO!!!!

"Best of the best!"
kathy40144, 30 Août 2019

I am so impressed with Best Western Premier Panbil!! Being a frequently business traveler, I have experienced many types of hotels, this is one of the best by far!! Who knew this gem was right in the heart of things!! Great staff!! Everyone made me fell so welcome!! Love that they remember my name!! The food was top notch... from the FREE huge buffet breakfast to a scrumptious dinner to ice cream sundae delivered by room service!! And don't forget the infinity pool that overlooks the lake!! If you are traveling for business or for holiday... make this BWP your home away from home

"Clean and comfortable"
ArunSelvaraj, 27 Août 2019

It was great stay with family. Food, room, pool, staff, etc. Very near to batam centre ferry terminal. A ten minutes drive and great location. Room service, ambience, rain bath are top notch. Blissful stay

"Awesome Stay"
nuryash, 26 Août 2019

There is nothing to complain about. The executive room is very spacious and the bed is so comfortable. The hotel is clean. Love the pool and the spa. Since the mall is a distance, shuttle service is provided to 3 different malls, booking in advance is required. Great variety of breakfast spread, delicious really. The management and staff are friendly and helpful. They actually went all out to check if we are comfortable and if we had a great time. An excellent service provided by Mr Aris and Mr Ade by fetching and sending us in a private car is really an added service. These 2 managers really made us feel like we are part of their family. I would definitely return.

"Great Service and Hospitality"
Ianary, 26 Août 2019

Stayed At Western Premier Panbil from 24-26 Aug19. It was our short getaway celebrating19th Wedding Anniversary. Arrived at Hotel At 11am and was greeted by The Front Staff . As our room was not ready, we was invited by Duty Front Office Manager Mr Ade Kurniawan to wait at Hotel Executive Lounge on 15th Floor for more comfort and relaxing area with compliments of Coffee and light Snacks. The view from the Lounge was beautiful facing the lake and greenery. Mr Ade iniatiative was commendable and we were impressed. Our room was ready by 1215hrs although Check In time was 1400hrs. Our Deluxe room was clean and the view was just as great as the Lounge area. We were also spoilt for choices during Breakfast. Delicious and varieties of choices to choose from. Staff are always ready to serve with a great Smile. Thanks also to Ms Ima Hikmawatie who handled my reservation and request. Overall experience exceeded expectation and will likely stay here again. Cheers

"Beautiful hotel with very warm hospitality"
reesaas25, 25 Août 2019

Celebrated my birthday over the weekend in Batam. The staff here made a sweet gesture to sing a birthday song and individually wished me along with the complimentary cake. Rooms were very clean and comfortable. I even had a pool view. Gorgeous rooftop views. Defo recommending to friends and family. Can't wait to come back again! Thanks Best Western!

"First visit to Better Batam hotel "
noami88, 18 Août 2019

This is a nice hotel considering quite new. Everything meets the expectations including Ariang restaurant serving Japanese/Korea cuisine. Good spread of breakfast buffet. The only short coming is the bathroom. The design of shower areas was not practical, water drainage was poor, feet's were soaked with soiled water at all times. The sewage was quite bad with foul smell. The rain forest shower was good to have but impractical. It still needs a removal shower. Pillow had strong sweat smell.

"Aussie Andy And Wife."
AndyWestAust6280, 18 Août 2019

This hotel was an excellent choice was a lovely spacious room with a perfectly comfortable king size bed, nice soft clean sheets, towels, bath robes, slippers, all the necessary toiletries. comfy chairs to relax and read. Free mini bar and breakfast was sensational with an extensive selection of choice. We will definitely stay here again.

"hospitality extremely the best"
manisan91830291, 14 Août 2019

Nice hotel, our room overview by the Lake and it was so refreshing in the eyes. The lobby was big and a lot comfy sofa to sit. they had live music at night too.The staff all we encountered were polite and friendly. The concierge, receptionist, cleaner, the breakfast personnel and to GM Andrew thank u.. Keep up the good work. Happy with our stay.

"A lovely hotel on the outskirt of town"
odessa65, 14 Août 2019

Excellent service from Alda who ran the breakfast room with an unbelievable efficiency, even when it was super crowded (on a public holiday). The managers Ade and Andrew were superb ambassadors for the Best Western brand name. They were able to rectify a slight hiccup with our reservation. And the two gentlemen were present every morning at the breakfast room to interact with the guests and deal with issues that cropped up.

"Worth the money "
ikamdnoor, 13 Août 2019

Stayed here for a night, and i had one of the best sleep ever. Hotel is quite new, super clean, staffs are friendly. So many choices of breakfast available. Infinity pool at 2nd floor. Eska spa is also at level 2, another plus point so I don't have to find other spa. Will definitely recommend my friends or anyone to come here.

"fantastic experience"
tiger1973333, 10 Août 2019

I stayed in this hotel and when you go in everybody take care and all staff very kind and helpful . Fantastic reception thank you Irma e Dadang . the room fantastic big clean and fantastic view . The breakfast was amazing many things of foods. The food and beverage manager is fantastic person. The service was the best in my travel ,nice swimming pool . The best in my travel thank you very much Josy and Andrew for everything. I hope can come back soon . Maurice

"great location to short holiday "
octavianonis, 10 Août 2019

It was a great place , great staff , great breakfast especially the GR people Ms Angre and friends. All the best for all of you Excellent services Definitely will come back. The place for holiday to be♥️

"Best hotel for service ever!!!"
399lorraines, 05 Août 2019

This hotel was amazing we found. It was inexpensive for us because of the pound being stronger than the rupiah but the lovely staff couldn't do enough for us. We got such a warm welcome upon arrival. The hotel manager, Andrew, even welcomed us personally. The manager of the rooms took us to our room and the suite was beautiful- massive and luxurious. We ate breakfast and evening meals in the hotel for the duration of our stay and couldn't quite believe the enormous choice and how good the food was. Again the staff were amazing in the restaurant! The pool was fantastic as was the gym, which I used. The rooftop bar was amazing too and again here the staff were amazing! Overall this was the best hotel we have ever stayed in. What made it the best were the lovely and hard-working staff, who couldn't do enough for us. I'd not hesitate to recommend this hotel to anyone staying in Batam City.

"temperature in the room"
zxm001zhao, 04 Août 2019

I stayed the room No.1205,the temperature in the room is too cold, and the control panel of AC was not any founction. the second was location,I need have long trip to find the beach or other viewpoints. the food were delictious,also was convenience.the wimming pool was good ,the same as GYM. any way ,I have good trip there.thank you!

"Comfortable stay, superb customer service"
KayaToasted, 01 Août 2019

Just had a very comfortable and enjoyable stay at Best Western Panbil. Was most impressed with the friendly and attentive customer service throughout the establishment, from reception, guest relations, concierge, restaurant, pool, driver to housekeeping. Our room has a grey with white border colour palette which is lovely. We booked a deluxe room with lakeview which was totally worth it. The other view, I believe, is the tower block of the panbil residences. Our room was clean and adequately stocked with the usual amenities, bottled water, coffee and tea making facilities and slippers. The lighting was good and there are bedside multi-plug and usb sockets for device charging. Strong wifi too. There's a rainshower in the bathroom but no hand held shower head. The food off the menu in the restaurant was good taste-wise, we particularly liked the salmon florentine but we would have preferred if it was served warmer. Pretty good spread for breakfast and we enjoyed the coffees made by the friendly young barista. Liked the eternity pool too - it is great for an afternoon swim because the hotel building blocks off direct sun. All in all, we felt welcomed and highly recommend this hotel.

Omni2019, 01 Août 2019

Hotel is good location and provide warmly service , from GM to Housekerping manager and all staffs gave me professional service and hospitality. Thank you everyone as have good memories in my mind . The room is fresh and have full amenities that good for business trip , and hotel have beautiful swimming pool as look wonderful view .

"Short Trip"
serena1488, 28 Juillet 2019

Hotel quality was good. Check in and check out was fast too. It be great if late check out can be at a later timing and not just an hour later than usual check out time. Breakfast selection at the restaurant downstairs was alright, food could be replenished faster. Only downside, is the bedlinen had an awful smell as though it was laundry not dried properly. Had to endure the entire night, until next day it was changed upon request. There's a mini mart just right outside the hotel too. We tried the Japanese and Korean food at the restaurant in the hotel, food was fresh and good. Will stay here again next time if we come back.

"Expected too much & badly disappointed"
Fae_dz, 28 Juillet 2019

Just came back from our 1night stay. Booked the executive suite which comes with free minibar and excess to executive lounge. What I can say is that this hotel could have been a 5* in my opinion but it just let me down one after another. Heres why: 1. Had to email the property twice since they did not respond to me after few days & I would have appreciated if the property were to acknowledge if they couldn't adhere to my requests. But instead, they didn't & I had to email them to ask if they have received my email the first time. 2. I might have expected too much as I requested for an anniversary setup (I saw a review from someone who had a birthday setup which I thought was nice)which the Reservation officer did mentioned they will do their best to accommodate but I guess not. 3. Hotel does not provide baby amenities- i.e baby tub. So if you have an infant, clean them in the sink or risk breaking your back by bathing them in the deep tub. 4. No shuttle from ferry terminal. Most hotels in Batam offered one. The reservation officer made it clear in her correspondence to me “we are no longer providing the pickup service for the non inhouse guests.” I'm not sure if we were considered “non inhouse guests” since our booking was confirmed but not such a big issue. Taxi cost IDR75k (approx 20mins) 5. Slow check-in. Bellboys were great & helpful though. Welcome drink was a nice touch. 6. Obviously I came up to a room without an anniversary setup but okay, cannot expect too much. BUT, amenities provided were empty. I thought probably just one - I needed a shower cap & the box was there BUT IT WAS EMPTY. And I checked the rest of the amenities in the box, sewing kit missing too. So I think those housekeeper obviously didn't check or replenish missing items. 7. Toilet sink too low, and I don't know how the sink is designed but water is all over the counter when tAp is on. 8. 3 lifts, but 1 was always under service (or atleast the 2 days I was there). And traveling with a pram, I had to wait ages all the time whenever I needed to go up or down from my room. I don't know how a hotel does not have a service lift? I've seen bellboy, housekeeping , room service staffs all using the same lifts so you can imagine how long I had to wait. 9. Will get Charged for an ice bucket. I've travelled quite extensively, that was a first for me. LASTLY, your breakfast service was the worst. Great potential but the lack of staffs and slow turnover made it so bad. The restaurant even had a power trip during the service. We came at 645AM & had no clean tables to sit. The live stations were so slammed that it caused long queues & my omelette was undercooked. Not good. All in all, my anniversary stay was a letdown. It could have been a great stay cause it had all the potential but unfortunately I expected too much.

"Poor housekeeping and cleaning management"
522ronaldu, 26 Juillet 2019

I arrived at the hotel and found out my room haven't clean by the housekeeping. The problem is i left the hotel at 8am, and went back around 10.30pm. My room still as dirty as when i left in the morning The picture explain everything. Hope the management can solve this simple basic operation since the hotel already given good performance by everybody. Honestly i don't feel that way that this simple basic operation can me missed like this

KIMOREY, 23 Juillet 2019

the hotel was comfortable, the food so many variant. near from my work office. ilove when the staff handling me check in puri and check out yuli. they was so lovely. the bad things is when i need something to the room like mineral water, staff like didnt innitiative. but overall good

"Quick response"
kemal m, 23 Juillet 2019

This hotel is one of the most clean hotel in Batam, have many meeting And I would like to stay longer. The food and Beverages delicious, gym and spa was really clean. One of favorite breakfast meals is croissants.

"6* Hotel! "
Maestrogz92, 21 Juillet 2019

Was welcomed by Fikri at the entrance of the hotel, welcome drinks are offered too. Adit from the Reception is very friendly and cheerful. Day 2, keycard is not working in the lift but was offered by a man for his staffs to send it to the second floor for us, then came to realise he is the GM for the hotel after he handed me his namecard, we had small talks, very humble and nice guy. Booked for the executive room, very spacious, clean and come with bathtub and complimentary minibar. Infinity Pool have a nice view of the lake! Was spoilt for choices by the variety of the breakfast spread! There is even complimentary Shuttle bus to Megamall and Batam Center!! Staffs in the hotel are all very friendly, keep it up!

"Fantastic stay"
Andrew H, 21 Juillet 2019

Our family stayed 5 days at the Best Western Premier, Panbil and we loved every minute of it. The staff at the hotel went above and beyond to ensure we had a wonderful stay and our every need was met. A special thanks to Yosi the Guest Relations Manager for making us feel so welcome and looking after us. The breakfast was incredible with a huge selection to suit everyone. We have been travelling for 6 months in Asia and the Best Westerns, Panbil's breakfast is one of the best. We took advantage of the free shuttle offered by the hotel to the near by mall and went to the movies with our young daughter. We also loved our daily trips to the swimming pool and I hit the gym every morning for a run in the air conditioned gym. The hotel ticked all the boxes for us and we look forward to our return one day.

"Great breakfast "
soaring_eagle_tan, 16 Juillet 2019

If you stay here, not only must u have the lakeside view, you must eat their breakfast too. I am not a coffee person, but there coffee is good. They provide transport to mega and nyogya. The place is not accessible. So if you are coming arrange for pick up at mega mall. It is free service. Unless you are willing to pay 80000 rupiah for a normal taxi. Yes, pay more for the lakeside view, worth it to wake up to view view.

"Could have been a 5 star experience for me"
bikerjoe15, 14 Juillet 2019

Stayed here for 3 nights (over a weekend and a weekday). This hotel is located about 20mins from the nearest ferry terminal (Batam Center). There is no shopping mall nearby that is within walking distance. There is a small supermarket next to the hotel which is relatively well stocked. Hotel has an infinity pool, gym but the jacuzzi was closed for maintenance (big disappointment). The view from room either faces a service apartment next door (literally can see into their rooms) or faces a lake. Room (facing the lake) is quite small compared to room facing the service apartment). Wish rooms had balconies. There is a dining (with alcoholic drinks) place with live music and a pool table on the 15th floor. However the layout appears dangerous due to dim lights and odd protruding stairs and low glass panels (which someone can fall over if drunk). Hotel provides shuttle services to Batam Centre Mega Mall and Nagoya Hill (reservations preferred as they will not go if there are no customers). Breakfast is excellent with wide spread of food. Hotel has a Korean/Japanese restaurant, lobby bar with live music, Polo Ralph Lauren boutique, meeting facilities, bicycles for rent, spa and massage services. Room amenities appear to cater for 1 guest (only 1 bedroom robe???). Receptionists need to improve on their English language skills. Overall a pleasant stay however I probably will not return due to lack of nearby amenities.

"One day stay in Best Western Premier Panbil"
Malaraja30, 09 Juillet 2019

Great ambience and a clean place. The staffs were very friendly and helpful with their information about the shopping places nearby. The eska spa group was great and a clean surrounding. For the breakfast spread, the hotel can consider to have more variety like Asian local food like roti prata, carrot cake. But overall I enjoyed the stay.

"One of the best in Batam - Clean and Friendly Staff"
BabuS196, 08 Juillet 2019

This will be my Go To Hotel from Now Very good hotel Fast Check In,within minutes Very clean rooms and toilet Very nice view from the room we got. Friendly Staff Amazing View at Rooftop Lounge & The Pool Has shuttle service to Malls One of the best hotels i have been to in Indonesia Hotel has good massage services too with reasonable prices. Could have had more varieties for Breakfast Buffet though Cant walk to anywhere though. Has a mini mart just outside the hotel to buy stuff.

"Clean and comfortable"
gypsydot, 24 Juin 2019

Girls' weekend trip. We had booked a superior non-smoking room at a rather high price and were upgraded to a twin bed deluxe room (610) on a smoking floor. We loved the view from the room. Room was modern, clean and comfortable. Shower pressure is strong and wifi signal is good. Safe works well. However, there are little signs of wear and tear in the chipped bedside table and the tap at the bathroom sink which is a little loose. The three elevators for guests can be rather slow though. Our sneak peek of poolside area looked peaceful and relaxing. Spa and gym were on same floor. Gym is well-equipped. That weekend, the owner's daughter held her wedding at the hotel. It was a suitably festive and grand affair and the hotel's function room area was decked out with gorgeous blooms. We were not able to enjoy the pool or the rooftop lounge as the after-party for guests was held at these areas. Breakfast: Hotel offers a staggering variety of Indonesian, Chinese, Japanese and Western dishes. They even have a dedicated "barista" for cappuccinos, flat whites etc. They also offer Indonesian herbal drinks (kunyit asem and beras). You could probably eat both breakfast and lunch (with dessert) in one sitting! However, attention must be paid to food quality and freshness. My friend chose traditional Indonesian fare and discovered that the fried fish with chilli and rendang/curry had gone 'basi' or sour and suspected that it might have been from the previous day's offerings. She alerted the staff who quickly replaced said dishes. Shuttle service to and from Nagoya Hill and Mega Mall was handy for shopping, massage and dining. Booking by hotel guests for either leg must be done beforehand. Interestingly, Go-jek to/from the area only works for those with Indonesian account. Good to know: Had we know that the hotel spa offered 20% discount off its treatments for in-house guests, we would have not booked our treatment at its sister Megamall outlet. Shuttle buses over the weekend are a bonus.

"Good service and amenities"
cltj85, 24 Juin 2019

Came here for group event. Excellent service and ample choices for breakfast meal with cappuccino served. Fridge items were complimentary. WiFi connection was stable. No power adaptor needed as their power sockets are universal, with additional USB ports. The technician came promptly to replace TV remote's batteries and adjust the clock. The basin in my room needed to be secured and the sink leaked a bit.

"Great Stay"
07ivynana, 23 Juin 2019

Fast check in & out. Staffs were friendly, courteous & helpful. Breakfast spread was superb & delicious! Clean rooms & comfy bed. The only minus point is when there's a function at the ballroom, loud music & voices can be heard.

"Nice hotel"
Evelyn S, 17 Juin 2019

I had checked in on 14-18 Jun 2019. The hotel is so nice as well-maintained. The staff was so ofriendly. They do have shuttle buses to and fro to major shopping Malls that you can do your shopping. We likes the hotel very much. Definitely we will visit you again soon.

"Recomendeed Hotel to stay"
Tommy_tmcbatam, 08 Juin 2019

Friendly Staff, Wonderfull View @ Rooftop Lounge & The Pool, Fast Response from The Staff, meet new person there, Excellent Service when u have a birthday celebration @ rooftop lounge. Thanks for Mr Viko and all Staff.

"Great short stay!"
Fleur I, 02 Juin 2019

We stayed for 1 night as a short trip from Singapore. The staff were very friendly upon arrival and extremely thorough as they told us about future discounts & rewards if we signed up to become members (which we happily agreed to). We stayed in the Junior suite which was spacious and clean and had all the amenities one could need for a short visit. The rooftop restaurant was lovely, great food (recommend the chicken tenders)!, picturesque views of the landscapes, and of course, the staff were very smiley & attentive. During the evenings they have a live band who are also very good! The pool area was vast and aesthetically pleasing- although they could have paid slightly more attention to details & cleanliness. There was a member of staff at the pool bar from lunchtime onwards, my only other point would be to make sure someone is there during the mornings as well. We used the spa on both the Sat & Sunday and had an array of treatments, carried out by the wonderful Eska spa staff. We were very pleased with the packages they had on offer! The buffet breakfast in the restaurant was well laid out and plentiful, the food tasted good and the coffee was delicious! Overall we had a lovely stay and the hotel offered more than enough facilities for us to fill our time.

"Best Western Premier is the BEST"
evanderyogi, 29 Mai 2019

BWP Panbil, in Batam Island is the best hotel that we ever know. And its always give us the best experience. Always with the best services, best facilities, best of the food taste, also the best prices and will be the best part in our journey. Thank you BWPremier Panbil, See you next time.

"Great and Awesome experience "
Thevarajan R, 29 Mai 2019

Booked and Reserved Online, check in was smooth and done without any inconvenience. Every staff that attended to us was extremely respectful and friendly. The atmosphere was very peaceful, windy, clean, even the rooms that we got were very spacious and clean. Would highly recommend this hotel to anyone who visits batam.

"Went out of their way to make our stay memorable and magical"
Travel364812, 26 Mai 2019

This is my very first review on Tripadvisor. For the top-notch, personal service rendered to us, I will not do BW Panbil and the team justice if I didn't share my wonderful experience here. Traveled to Batam for my girlfriend's birthday celebration, and we left the place with nothing but sweet memory thanks to the birthday decoration arranged by Yosi and the team at BW Panbil. Hotel staffs make you feel welcome the moment you step into their premise. They tried their best to attend to guests' queries and requests. Nice to enjoy a glass of cocktail with your loved one at the roof-top restaurant on 15th floor as well. Good place to enjoy the breeze and view with lots of greenery. Bring along a book or tablet, you can easily relax and spend a day or two at the hotel without stepping out.

"Wonderful stay"
fruivial, 23 Mai 2019

The service team were polite, friendly and all smiles at all times and very informative with our queries. While the hotel location might be quite far from the shopping mall, they have (fixed timing) shuttle buses to shopping mall. Even within their hotel, they have KTV, gym, swimming pool, jacuzzi (but it was out of service the day i went), sauna, massage and a rooftop bar. Nice hotel to stay in to relax. Stayed in the junior suite which comes with free minibar. The room was clean, spacious and with nice view of the skies. Breakfast was really good. Many varieties to choose from and dining area is quite spacious even with crowd.

"Comfortable and Wonder Expeirence"
Jasmine s, 21 Mai 2019

My boyfriend and i stayed at BWP for 4d3n and we totally loved the comfort level of the hotel room. We were celebrating our Anniversary there and BWP were so nice in arranging for us a mini cake in the hotel. Wifi was fast, Breakfast was good (Donuts and Murtabak) were our favorites. It's one of those hotels which u can really stay-in and not head out as it was too comfortable. Thank you BWP and all those that assisted us during our stay. It was a great experience.

"Great stay!"
TLLee, 21 Mai 2019

The hotel provides complimentary water, juice and sometimes keropok just next to the reception. The shuttle bus to Nagoya Hills Mall & Mega Mall may be full, so book early. Mega Mall is next to Batam Center Ferry Terminal, and there's a link bridge between the two buildings on the first floor. There's a mall (Kepri Mall & Carrefour) about 2.5 km from the hotel, and another smaller mall 1.5km from it in the opposite direction. But you'll have to walk on the roads as there's no pedestrial paths. There's a pool table, caroom board and table soccer on the 15th floor.

"Great service"
reginac641, 20 Mai 2019

Hotel staff is very helpful and always try their best to assist. We wanted to take photos with the fairy lights in yard but we were a tad late and missed it. The staff helped to arrange and after some time, they managed to get the lights on. Really appreciate that they went the extra mile to make our stay a pleasant one.

"Great Birthday Trip!"
Aarfanisyiah_M, 09 Mai 2019

Love the service and view from the room. 1st trip to Batam and of course staying in this hotel. But the staff from the hotel are all very wonderful! They are friendly and even came to our room just before midnight to surprise me with a birthday song and cake. As it was our 1st trip, we are glad that they have their own taxi drivers to bring us around for the whole day on the places that we want to go or whichever that they can recommend and it's never disappointing. The hotel is about 20-25 minutes away from the City but it is still ok. Although the traffic is quite scary during peak hours. Their room was spacious but the bathroom, have cements stain near to the toilet. It would be great to either have a door or at least a shower curtain so that the rain shower won't splash out. Room was also very very cold despite us changing the temperature to 30. Had to switch it off eventually. Rate was reasonable and it comes with free breakfast and complimentary minibar. It's not a full set of minibar but it is still adequate. Thank you to the Staff: Adit, Jonedy, Eka, Pasu, Sella & Mire for the great service provided to us! Will definitely come back to stay in this hotel again when we are there! :)

"Hotel is ok but location not great"
77Jry, 07 Mai 2019

Generally, the hotel is fine with polite staff. Room is ok but room for improvement. Weird design in the bathroom. If the sink was designed to be low to cater to wheelchair user then it's odd that the door way is not wide enough. For the shower room, there is a funny water faucet that is sticking out and ‘threaten to hit the private's' whenever one shower hmmm... The glass of shower room also has a very odd corner detail. Also, if you were like me who can't sleep with lights on, light will come directly to bed in the morning as the curtain does not have a pelmet on the sides. And unfortunately, the complimentary fruits has been recycled too long so much so that it was already mouldy.

"Awesome service by all the guest relations officers, especially Yosi. She went an extra mile. Shuttle bus available."
TravellerValkrie, 05 Mai 2019

The room was well-lit but a bit too cold, so i off the aircon instead. The minibar was sufficient for a quick snack. The room & amenities is clean & good. The pool was breathtaking and the steam room was great for relaxation.

"Rest & relax"
ollala-olla, 30 Avril 2019

Location not within walking distance to mall or place of interest. But have free shuttle bus to Nagoya Hill & Megamall. The room & amenities is clean & good. No ironing board & iron. Facilities for children only swimming pool. For adult have Swimming pool, Spa & Salon, Karaoke, Gym. Breakfast spread very good & service is good.

"Excellent hotel!!!!"
Menekag, 28 Avril 2019

Well this is conveniently located with a stunning view. I would have given 5 stars had there not been a few mishaps. I will list the positives first 1) Check in was super smooth even though we were a bit early and they said to come back later. They were very polite about it. 2) The view from the room was breath taking 3) Very clean room and toilet 4) They had a lovely infinity pool. Sadly the hot jacuzzi was not working so we didn't use it. The fitness center was pretty good. 5) Super super breakfast. Very tasty and staff very polite and efficient 6) Excellent roof top restaurant. 7) Great spa which I used and left a separate review 8) the day we were leaving we had an early check-out and requested for a packed breakfast which was ready when we came down at 5 am On the flip side 1) Our wardrobe light couldn't be switched off. When i called housekeeping, they tried to tell me to switch the light off in a condescending manner. I am not stupid to call them without trying that first!!!! I know exactly how the hotel wardrobe lights work. Finally when someone did come, they had to yank it out as it was faulty. i was quite pissed off about this argument at 12.30 am!!!!!!!!!! If a guest says something, just send someone up and get it fixed! 2) Next when I asked the room to be made one evening they said it is the hotel regulation to make rooms only once a day!!! In which part of the world is that????? I have stayed at multiple hotels but never heard of this regulation.... So was quite disappointed but couldn't be bothered arguing with the rude person at the reception. Leaving these aside, we had a lovely stay and I will NOT hesitate to book again. Can definitely recommend even though the hotel is in the middle of no-where. They have a shuttle service to Nagoya and Batam city center or you can use a taxi.

"Comfortable stay & highly recommended!"
jackeeflex, 17 Avril 2019

We stayed for short one night but wish it could have been more than one night. The interior of the lobby is beautiful and the room was super comfortable. We had a hiccup upon check-in. We booked for the king size superior (Non-smoking) but the front desk gave us the twin non-smoking (they offered us king but smoking which we didn't take). We assumed that this is a non-smoking hotel because when we complete the reservation, we weren't asked or told that there were both smoking or non smoking room. Unhappy with the option, I went back and asked if they had another option available to us. PUTRI was there to help and very gracefully served us with such professionalism. She upgraded us to the Deluxe room king size, on the non smoking floor. I would like to express my gratitude for Putri for making our stay memorable.

"Shoupd be a 5 star, not a 4 star hotel"
agold2019, 03 Avril 2019

This is by far the best of the best in Best Western hotels in Indonesia. Upon arrivial, fantastic greetings. Airport pickup in a new Innova. Room was great. I enjoyed the food here and today, my Buntuk Bakar wqs one of the best I ever had. Photo attached. Even that this was a business trip, I took my wife and 2 year old daughter. The other day I asked if van go for a ride o the golf cart around the hotel and my daughter was just thrilled. On the 15th floor, there is a nice roof top bar where you can also order food and have great views of Batam. Photos attached. Will I come back to thos hotel? Heck yes. This is now my hoyel of choice in Batam. I have even asked a business partner here to ask about his getting corp rates with the sales director.... Other than my review above, all I can add is, WOW, WOW, WOW....

"First class hotel - great staff"
prm78, 03 Avril 2019

I was a bit worried when I saw the Best Western was a bit distant from most of the classic touristic areas of Batam. However, after we settled in we greatly appreciated the quality of the hotel: very well furnished and maintained rooms, polite and very helpful staff, great recreational facilities, excellent breakfast buffet and very low price. The gym is first class, large, and with a great view when you are on the treadmill, so unusual in hotels who so often put the gym in a small windowless space. Our room had a great view over the lake area, perfect for relaxation or quiet working. The sky bar is pleasant (though a bit noisy with the road traffic). Regarding the location, actually no problem, as it is easy to get a cab to the malls (only 100K rupiah) or, during the day, their shuttle. One issue though: why no shuttle in the evening??

"2D1N stay experience."
Companion06326473708, 29 Mars 2019

This place is so clean. I am very particular when it comes to cleanliness and I have no complains about their cleanliness at all. I called for room service because the room was so comfy. Taxi from Habourbay was 100,000rp. Please do not grab from the terminal because grab are not allowed into the area and you have to walk far out - the taxi driver told us. Hotel has swimming pool and fitness area and spa! Didn't manage to go to the swimming pool but went for spa. Although more expensive than outside, but I was going for the experience as I saw some review about privacy issue at other outlets. Would be a lot more comfortable if they had prep everything instead of kept going in and out of the room. But it was still good. If you're not planning to leave the room much, stock up on drinks and some tidbits (unless you want to call room service). Free bus service but please check with them when you check-in so that you can book the shuttle bus first. If it's last minute, they might be full already. But can try to book for shuttle bus back to the hotel.

"Nice clean hotel"
SEBSENG, 26 Mars 2019

Lovely hotel with nice and clean smoking rooms. Smoking rooms are on the 5th floor. This is my 2nd stay at this hotel and both times I have stayed at this floor. Not sure if there are other smoking floors but there are many rooms on this floor itself. The toilet is clean but no bath tub. The design of the sink is silly though with the tap extending right into the center of the sink. Bed is very comfortable and many channels available on TV. My room is facing the pool direction. I love the pool! You can actually swim in the pool as it has a decent length and depth. You can order coffee to relax by the poolside. And they have smoking section too by the poolside! I love that! The breakfast is decent but the Western selections are not good. Asian selections are better. Hope they can improve on the Western selections for breakfast. All in all, I absolutely enjoy staying at this hotel. There is a spa next to the pool and offers good massage at reasonable price. The spa is the same Eska Spa that is at the Mega Mall next to the ferry terminal. I'll be back at Best Western Premier Panbil for sure!

"Best Western Premier Panbil"
29aniez, 24 Mars 2019

Great stay. Love the comfort. Love the buffet spread. From Japanese sushi to local delicacies, to the unique jamu to the western donuts and stuff. Love the pool. And love their Eska wellness spa as well. If you go the Eska, ask for Lauren :)

"Great hotel!!!"
Wincytws, 23 Mars 2019

2D1N night with my mother here. The guest room is big enough and clean. Most important thing to mention is the buffet breakfast which was really an amazingly wide selection!!! Hainanese chicken rice, laksa, porridge and surprisingly servicing cappuccino!! What a lovely service from them! My first visit is yet to end and i am planning second stay soon! Thank you Best Western Premier!! You are the best!

"Good hotel nestled in a serene neighbourhood"
SERENities, 21 Mars 2019

More like a business hotel, with a serviced apartment just located next to hotel. Very clean and organised. Though location is not near town centre, is certainly a great place to chill after a busy day out! Spa at hotel so-so only though.

"Big hotel with a big room for improvement"
Christabel H, 20 Mars 2019

Suite 1109 which we stayed in was hot despite aircon put to 16 deg celsius. That was because the blazing afternoon sun was beating down on its sides (corner room) and the aircon just could not cope with it. The technicians came up and insisted nothing was wrong with the aircon, got me to climb up the ladder to feel the air for myself and said all was well despite us perspiring in there. Was so stuffy and warm. Sadly , nothing was done and no one took action to change our room.... that was until Miranti came along the next day when we approached her at the reception. She personally came up to look at our room and was so apologetic. Agreed 100% that the room was warm. Gave us another room immediately which was way way cooler. Thanks Miranti! You saved the day. We were about to forgo the room and check out if no action taken. On weekdays, I was told there are only two shuttle bus timings scheduled. We wanted to go downtown and was told buses fully booked. So , we stayed in for dinner at La Bella Vita rooftop restaurant. Pretty place to chillax. Had a very pleasant experience. Food 3.5/5. Some hits , some misses. A stand alone hotel. Nothing around it. Basically you come here to stay in and enjoy the hotel and in house spa. Overall, hotel very pretty and well maintained. Nice infinity and whirl pool, nice in house Eska spa, nice breakfast, nice staff but few went the extra mile to show pride in their service. Just not exuding enough enthusiasm and soul to match the grandeur of the hotel. Kind of sad. Maybe cuz many can't speak English.

"2D1N Trip with Kiddos"
WJadventure2005, 19 Mars 2019

We paid about Rp. 100k for the taxi from Harbour Bay to Hotel. Traffic was pretty slow. We love the room and the maintenance + cleanliness can be improve. Kids enjoyed the pool especially the indoor whirlpool/ Jacuzzi. Eska Massage available on the same level as the pool. Free shuttle bus service provided from Hotel to Nagoya and Megamall.

"Good Hotel and Great Service"
yudhisan2000, 18 Mars 2019

I got good price from travel website and service was great, nice room with complimentary and also get free shuttle to take me to a place. There is welcoming drink when you first come to front office and you can have a seat while they were processing your booking.

"2nd Time Back"
NabilahR45, 17 Mars 2019

This was my second stay back at this hotel with Fiance since 2017 and I have to admit that it is still the same as it was back in 2017. The front desk staff was so kind to upgrade us to the junior suite instead of our booked executive room. I must say, a room with a view gives you a different perspective. Totally loved the room, the bed and the bathtub. We would definitely come back again!

"Great Long Term Stay!"
tika_shanti, 15 Mars 2019

I stayed for 16 days in Best Western Premier Panbil. Everything was nice and cozy. The morning breakfast was really nice, many foods were served (western, Indonesian, and Japanese). Sushi served by this hotel was exceptionally delicious! Thumbs up for the chef.

"Very Crowded During School Holidays"
PaulineS1911, 13 Mars 2019

It was the school holidays therefore it is very crowded especially at the pool and breakfast. Thanks for the upgraded suite but it is facing the main road so it is a bit noisy but has a splendid view. Shower alignment and basin is bad.

"Amazing Stay"
dwiandini790, 13 Mars 2019

Awesome hotel services provided by Best western in Batam , Staffs are so kind and helpful especially the reservation Staff , Rudi he is doing great job , and the check in counter also Adit was friendly , and so surprised they had japanese station for buffet breakfast, really like the sushi , the room is very clean with 24 hours room service and amazing view of Batam City. We really enjoyed!!!

"Clean and New Hotel"
Evon K, 27 Février 2019

Hotel is clean and new. Staffs are friendly. Nice pool and view. Food at the hotel is not too bad. However, location is abit remote. No food courts or big supermarkets nearby. You are basically just stuck at the hotel. They have shuttle service to town but its always fully booked. Overall, a good hotel to stay if you are there to enjoy their facilities.

"Clean room and friendly staffs"
Deraoor, 24 Février 2019

I requested for early check in but room is not ready when I come and need to wait for almost 2 hours to be ready. No issues with waiting as we can explore the hotel during waiting time. The room is very clean and nice. We both love the facilities. On 2nd day,(24/2/19) I requested the birthday cake for my boyfriend at the front desk. The staff is a guy and I forgot to ask his name said he would provide a slice cake as the time was a bit late to ask for a whole cake. I have waited since 11 pm as he said he will ask his staff to come by 12 midnight with a cake but ended up they never showed up. I am very disappointed with that as I was very looking forward to surprise my boyfriend. I waited till 1 am yet no one comes to give me a cake or call me for any information. Please don't give the guest hope if u cannot provide the service. Otherwise, the hotel is very clean and unique. We both loved our stay here. Hope can improve next time. Will come back to stay here.

"Need improve related Shower and Locker in area Swimming Pool"
mynameRiz, 24 Février 2019

When we take a shower the hot water is not really hot (only warm), I think it should can be hot like in the hotel room. And also the locker always not ready (already use by the people) and some locker without key. Please improve about this matter, because we always bring several important things and need secure to save.

"Cozy place"
wahyu_mul, 23 Février 2019

This is 2nd time visiting this hotel for a business purposes This hotel located between airport and downtown. Have a great rooms, helpful hotel staff, great restaurant and breakfast. Have a great pool and also bar

"An amazing beautiful hotel on the beautiful Batam Island, Indonesia"
Eunice B, 21 Février 2019

After an amazing long cruise thru the beautiful Indonesian Islands we decided we would like to take a couple of days to be pampered at this beautiful hotel . And pampered we were. This is a Best Western Hotel and is a Premier. Best Western Hotels must be very proud of this beautiful hotel. The staff here are just wonderful, very friendly and very helpful, lovely people. The rooms are large and very clean, nicely decorated with beautiful views from the large windows, Their breakfast buffet is the largest I have seen with every kind of food, what a treat it was to try so many different things to eat. They have dining on a top open floor over looking the pool below. The pool is very large and delightful , also saunas, a small covered pool . They have a Spa where you can have so many wonderful treatments, We enjoyed several treatments and we were pampered by the most delightful ladies, They were great and very charming ladies. We have stayed at many, many Best Western Hotels but there is none that have ever come close to this one the Panbil.. I can't wait to go back there again to enjoy this beautiful place and beautiful staff and Spa ladies.

Flyer576727, 12 Février 2019

Nice hotels and breakfast. Friendly staff and beautiful rooms. Very clean and room service was awesome. fresh fish and other asian dishes was great. Wouldn't recommend their western dishes because they come in small portions. Nice for a short getaway and it's not far from the ferry terminal.

"A very good hotel with flaws!"
MahindraBarat, 12 Février 2019

I stayed for 5 nights... The Good - View from the roof top bar - Lush greens around the hotel - Adit from Reception who knows his work - Breakfast spread (something for everyone) - Bed & bedding comfort - Pool on the second floor, its so windy and chilly at night...excellent location to just get a drink and relax The not so good - Music is too loud in their roof top bar, the genre of music does not suit the elegance it holds - TV was not working (although was a big deal for me as Ive my laptop) - My view faced the residence, so was a yawn. The opposite view is spectacular. - Connecting rooms to be avoided for single or couple traveler, you can hear the slightest whispers or even moans. - Cupboard doors were derailed. - Minor piping issues which was solved amicably - House keeping can be slow in refreshing your room. I made request to get it cleaned, that is after coming back from a half day trip.

"Good rooms, staff needs hospitality training"
diditel25, 10 Février 2019

Stayed in Best Western Panbil over the weekend with my family. We booked 4 rooms and one of which was upgraded to Suite due to lack of King size bed in other category. Very thankful for that. Location: Away from town but there are two shopping malls nearby the area which is great. Rooms: Well-maintained to a certain extend. Rooms are kept very clean as compared with other hotel rooms in Batam. Room area a tad small for Deluxe category though. View of the lake was fantastic. A/C for Suite room (Room 1108) was a little hot for day use. Bathroom has molds in the shower and below sink area, but can be removed if cleaned properly. Service: Check in and out were swiftly done. Welcome drinks were also given out to all guests upon arrival. Breakfast was great with lots of cuisine variation. On the other hand, Concierge took a long time to get the bags down. It will be great if the front desks staff can give accurate information to make the hospitality more welcomed. Example, ESKA is closed at midnight on Saturdays, but was informed it closes at 10pm and last reservation is at 9pm. I would have engaged in more services should I have known that the spa close late. Secondly, I called two weeks prior to my stay and spoke to the front to ensure that my booking has been taken up in the system. He advised to register for Best Western membership upon arrival in order to enjoy 20% discount for ESKA spa services. When requested for this over front desk, I was then told it is only applicable after my membership has been processed after two days. On top of that, I was told that the promo is only for weekdays. Quite dampening by this fact as I made the effort to call in and made query. Thus, I would like to suggest that the management to look into training staff to serve with warm hospitality and staffs to be updated with current hotel information. This will in turn give a sense of satisfaction for guests when served. Overall a good stay, but with better standard of service Best Western can achieve more.

"A very pleasant stay"
Marvz Z, 08 Février 2019

The place was very relaxing. The beds were comfy and the room was spacious. My friends and I had a good time here. The breakfast had a lot of choices as well. The reception staff was very friendly also.

Getgoing7, 07 Février 2019

The hotel is nice, clean and modern. Overall the staff are friendly and courteous, however somewhat lacking in the housekeeping service. Example, when we called for face towels and bathrobes (not sure why they were not there in the first place) it was a long wait of nearly 2 hours with at least 4 reminders. Trash in dustbin was not cleared, even after towels were replaced and beds were made. Seem to be inconsistent in their service. Apart from these, the reception and restaurant staff were helpful and obliging. Hotel facilities are nice. Irene

Arsyafa, 05 Février 2019

nice and comfortable hotel the rooms are clean. when you want to order a little meal from the room. for the swimming pool the view is nice. can sit in the pool bar. the pool staff is very friendly. Especially on the 15th floor of the La Bella Vita Rooftop bar, which is delicious Food is onion Chicken. on the recommendation of ardiles staff and good service staff and friendly. and for Dewi to smile. Thank you all for the Best Western Premier Hotel.

"My 2nd time!"
Atikah M, 05 Février 2019

It is my 2nd time at this hotel as I was pleased with my stay the 1st time round. room was clean (even tho it was a smoking room) and was upgraded to a suite the 2nd time round. I enjoyed the breakfast buffet as there were many tasty items like the rawon soup and sambal goreng pengantin. All the staff there were nice n friendly, I enjoyed my cappuccino with personalised coffee art, and enjoyed the basic, but tasty sushi by sushi Chef Paul who was very friendly and spoke Japanese too! He made me a special mentaiko sushi (just ask nicely!) Even the guys at the egg station made my omelette perfectly to my liking (a little bit runny inside) Good job to all staff for being friendly and efficient!

"Very good"
Stefan W, 04 Février 2019

Air condition was not able to set to >24 degree Celsius. A bit too cold for me during the night. Excellent Hotel for this area if price is OK for the guest. Best Western member have some Advantages like late check in check out and breakfast.

"You get what you pay for"
thecenz1, 03 Février 2019

The hotel is quite new and apparently high standards for Batam. There is nothing you can do around without car/taxi/scooter. The road down the hotel is noisy and you cannot really rest from the pool. The staff is kind but speak poor English and is absolutely incompetent. Mixing orders at restaurant, serving you food but forgetting to give you knife and fork, ... Food at the restaurant is ok, especially the satay. Cocktails can be good depending on the bartender, but often tasteless (do not order a Bloody Mary, tomato tastes like water). The room is very nice though. I saw one cockroach but I think it is bad luck cause the facility is really clean. Caution, during peak periods there are a lot of families with kids. Together with the road noise, do not even think of being able to have a nap by the pool. In the end, for 90sgd a night you can't expect more than that. If you live in Singapore just save your money, don't go to Batam, it is worthless

"One of the best hotel in Batam"
Iffa R, 31 Janvier 2019

The hotel is new and filled with facilities. The room was comfortable and clean. The breakfast has a wide range of spread. We enjoyed the stay here.The staffs are helpful, polite and accommodating too!

"La Bella Vitta"
Farida39, 26 Janvier 2019

One of my fav cocktail is Negroni, has been almost 2 years since I arrived in Indonesia mostly young Bartendes don't know about this old fashioned cocktail . I met Aan Handoko , Ridwan also Bar manager Budi at La bella Vitta in 15th floor, They knew very well about this cocktail was not in the list menu .Place are fine ,typical family cafe and I don't really concern about that since Aan , Ridwan made my Negroni met my expectation. Many Thank you for Aan, Ridwan and Budi!

"Quite Far from City"
zurainaab, 25 Janvier 2019

I tried this hotel due to a recommendation by a colleague. The hotel is located on the right side of the road heading towards Barelang Bridge. The road in front of the hotel can be really congested during morning and evening time. So you may need to plan your meeting times or your tour times accordingly. There is a shopping mall about 500 metres from the hotel. It has Matahari Store and plenty of restaurants for you to try. I arrived at 11:00 am and the room is ready. Checking in was fast. I was put on the 10th floor facing the lake. The room is very nice with a comfortable bed and pillows, huge towels which I really like and a good stream of a rain shower. Breakfast offers mostly Indonesian food, but that is ok for me as the food is yummy. I didn't get the chance to try the swimming pool and the KTV. The hotel is far from Nagoya Mall but the hotel provides 2 times shuttle. You may need to book early or else you wouldn't get a seat. Our problem arises when bookings for my Managers who came all the way from Italy, were cancelled due to some confusion. Instead of staying 2-nights it changed to 1-night. The reservation informed the secretary of the company we were visiting that they haven't cancelled the reservations but from the conversation I overheard between the Reception team and the Reservation team, the bookings were actually cancelled. Luckily there were still rooms available. We decided to leave early morning at 5:30 am the next day for our 1st flight to Jakarta at 7:05 am. We found out that there is no one at the reception counter at that hour and worst that there is no way we can get a taxi from the hotel to the airport, not even a Grab car. We know that we took it for granted for thinking Best Western with its name famous worldwide would ensure taxis are always on standby at any hours of the day for the conveniences of their guests. But this is not the case with Best Western Premier Panbil, Batam. Luckily, there was Mr Adit, who saw me approaching the Reception desk and informed about the unavailability of taxis. Since I couldn't get any Grab car, he tried and finally, he got a car for us. He was quick thinking and requested the F&B team to pack us some bread and pastries for us to have our breakfast on the way to the airport. He is a true hotelier staff with a great attitude which the management should look into promoting him. My advice to the management to train the Reception staff to speak slightly louder and do not be afraid to speak in English. To increase the no of shuttle services in the afternoon and evening.

"Simply 5* Wonderful Stay"
NgGregory, 16 Janvier 2019

Had a wonderful stay@ Best Western Premier Panbil Batam! On arrival, i was greeted by the amazing team at lobby and brought over to the check in desk. I was checked in by GRO Jannie, she was friendly and was guided by her what to do in Batam and the surrounding area of Panbil, and what to expect of the Taxis & Grab cars service. I booked a Junior Suite and was greeted with a fanastic suite when i went in. Room was very comfortable and clean. Had a minibar full of free goodies as well! I will be looking forward to come in the near future for my next stay at Best Western Premier Panbil Batam.

"Disappointed still"
flytheskies87, 14 Janvier 2019

Booked a non smoking room but was given a smoking room after a long wait for check in procedure approx 30 mins cos they cant find my booking made via Expedia. The staff wasnt proactive in changing my room, i had to go down to the lobby again and wait..

"A Good 3 Nights Stay"
DianaSuriana2303, 09 Janvier 2019

It was awsome night in Best Western... No regrets on...from the first u step in the swimming...the jacuzzi...the breakfast service... The food was nice.. Try out or request for Andaliman Sambal... It was superb... Not event a complain to mentioned!!! Its was a good value for what u paid for...

"Great property"
ibnu_harris, 31 Décembre 2018

Hotel with great property with ran out Non-smoking room and overloaded housekeeping. I am in room 515. It has good views but the room not clean and do not have any towels. Please note that it has 5 stars

"Amazing pool views"
Primela R, 30 Décembre 2018

Stayed here twice. Although not close to the usual tourist spots.. shuttle can be provided. The rooms are of average size. Clean. The breakfast had a wide variety. There is a minimart nearby if you need neccesities. The pool is a winner cause of the view of the lake. Will be back soon.

"Premier Western Panbil"
Zxsatgfra69, 30 Décembre 2018

Good. Nice hotel and very clean. Good spread and variety of food for breakfast to choose from. Bad. Had to wait for almost an hour and a half for our room to be ready. Passed from one guest relation to the other. Staff Jannie was the last to serve us and get it done by 30mins,she's very polite and courteous and most importantly patience in her dealing.

"Excellent hotel stay with a lot of good memories!"
Jiangcheng, 30 Décembre 2018

The staffs are one of the friendliest among my stay for vocation trips in Asia! The moment we checked in from the luggage captains to the receptionists, they are all well trained with good english and politeness to serve the guests. We booked two junior suites and were given free upgrades to executives suites upon arrival. We were given free fruits platter for only one of the suite room though i don know if it is due to the booking through thus only one room was given for free. The rooms were very well equipped with advance technology on the lightings and charging points for USB ports! The breakfast was fantastic and delicious and replenishment was fast as there was quite a crowd at the peak hour when we went down. We ordered room service as well for our last night dinner and it was very delicious as well and you can see the efforts of the chefs plus the room service was quick to deliver. Food was served WARM! Last but not least, we had a memorable trip for my family, 4 adults and 2 kids, i would definitely come back to stay at least few times before trying out another hotel during our vocations at Batam! (We only half a day of swimming at hotel pool and big jacuzzi) Two suggestions which i think can be improved though not a great deal. 1) If possible, do ask for families with about 4 or more for their breakfast timing so that the restaurant can arranged a table for them as my family had to be separated during breakfast timing which we do understand is based on first come first serve basis but there are some tables that suppose to be serving 4 persons but instead they are serving only 3. With correct and more precise planning, that 4 seat table can be used to serve a family of 6 though. 2) We were serve 4 towels for two executive suite rooms though i remember i did indicate my kids for my stays in the hotel. When i called for one extra towel, i was asked if i had requested for an extra bed. I feel a bit offended as there was no previous request to add an extra bed and there would be additional charge for extra one towel. Anyway the housekeeping still give me the extra towel that i requested. I just would like to highlight that please do charge us if there is really a concern for this extra towel issue and let us know early. I believe travellers would be more than happy to pay that small amount of money.

"Great staycation"
Crystal S, 27 Décembre 2018

We spent a great time in BWP Batam. Get a great deal from Expedia for 2 nights stay in a Junior Suite room. Hotel is located in a quiet area, room is spacious, modern and clean. The assistance and information provided by Reservations team and GRO Jannie were great. Thumbs up to the team. Just some misleading information with the lounge access, as the high tea provided is only 2 tidbits with coffee/tea selection, and a mocktail. We hope to be back soon. Thanks!

"Good hotel but lacking in service"
Ys79, 23 Décembre 2018

Stayed in this hotel on the period of 22nd Dec till 24th. With a family of 7 adults and 1 child. Room is large for deluxe room, even larger for the junior suite. Tv with lots of channels, even premier league games. Room is clean and i'm truly satisfied with that. Swimming pool on 2nd floor, with baby pool and a large jacuzzi. Superb. Breakfast start at 6 till 10. Goodspread of western and local food. Prettygood i must say. Now comes the part why i gave 3 stars. For a hotel this reputable, i expect a good service team through out. We came to ask for shuttle service and was told it was full. My brother went back to his room and called and they give us a slot. And i thought its gonna be full but surprise, beside us, 8pax, there were only 3 other guests. Just a suggestion, the hotel shd arrange someone just to handle shuttle cases if the front desk can't handle. Another is about room service. We wanted to order some food but kitchen says there is some problem with their appliances. Ask us to order again 1 hr later or maybe later. Seriously??? Other than that, i can safely say its a good hotel. But to be an excellent 1, it needs a very good team to run it.

"Best Western Panbil.....We will back!!"
Locomoco71, 18 Décembre 2018

No regrets for staying in this hotel that is away from Nagoya (25 mins).Though checking in wasn't as smooth as expected, we enjoyed our short stay. The rooms are clean, loved the view that comes with it. Minibar was FOC - which a joy for kids. Wide variety for breakfast. Do book in advance if you intend to take the one-way shuttle bus as seats are limited.There is also a mall nearby, Kepri (5-10 mins).

"Awesome stay! Well worth it!"
Hanaanuar, 18 Décembre 2018

I booked this stay to celebrate me and my hubby's wedding anniversary and was not disappointed! We had a cake with a plate of fruits and welcome card upon checkin in to our room. It was a nice gesture. Requested for a high floor with views of the lake and it was fulfilled. The views were stunning at the junior suite. Bathtub was great. Location was secluded but we took grabcar to and from the hotel. Food was ok, we ordered some room service and from the go jek app and it was great. Minimart was just beside the hotel as well. Lounge at 15th floor was very accommodating and nice place to chill and relax. We went there for most of our nights and enjoyed the live music as well. Service was good and check in and out was a breeze. Gym and pool was also great, although the whirlpool was out of order. Eska spa was also a nice amenity of the hotel. All amenities conveniently located in the hotel, it does make us not want to leave. I was charged a hold amount a few days before my stay. However, this was just a hold amount upon clarification. I would choose to stay here again in Batam, felt well recharged for a 4 days 3 nights stay!

"Best Hotel in Batam !!"
KCL315, 17 Décembre 2018

Our group of 12 (8 golfers and 4 non-golfers) stayed at Best Western PP last week and all of us voted the hotel as one of the best that we have stayed in many countries. The staff were friendly and the place was very clean. The view from the swimming pool was stunning and a Must See to appreciate! The distance to some golf courses is a bit far (about 40 minutes) but the stay at the hotel was worth it. The breakfast spread was varied and we thoroughly enjoyed the food there. Shopping mall is just next door. Highly recommended !!

"Amazing stay!"
shankeeji, 16 Décembre 2018

- The amenities and interior is splendid - Courteous and accommodating staff - Breakfast spread is not too bad. - a fine spa (with discount for in-house guest), infinity swimming pool with a Scenery - shuttle service is prompt and convenient (to 2 prominent shopping areas) - tucked away from the hassle and bustle of the busy city center Special mention to their staff, Jannie, whose personal recommendations, warm smiles and character is what makes customer service,esteemed! A good hotel to head to, if you wanna have a break!

"Beautiful hotel"
Pauline K, 13 Décembre 2018

Room is big, clean and the view is wonderful. All staff is very friendly. Free shuttle to nagoya hill and batam centre mall. Remember to book the shuttle bus in advance because it will be full during peak season.

"Good hotel"
sarjitk2017, 12 Décembre 2018

This is a good, clean, safe and A friendly hotel Staff. Although it is at a slight distance away from huge malls, there is a good mini mart located 2 mins away from the hotel and a spa within the hotel. There is also a good selection of channels on tv and varieties on breakfast. Overall it is worth it.Will Be Coming Again From Singapore.

"One of the best hotels in Batam!!"
Juliette P, 09 Décembre 2018

- hotel room was super huge for 3 people, and they have standing showers!! (great for elder people who has knee problems getting in and out of bath tubs); love the spacious lobby; wifi connection was awesome as well - excellent service from the concierge to the porter (he ensured that our luggages were safely tagged (late check in so we went out leaving our stuffs with him) we did not get to meet him when we finally checked in but in the evening he followed up with us again whether did our luggage were sent up correctly or not) and then right up to the housekeeping staff! The manager gave my mother a birthday surprise with a cute cakenand not only that, they eased my mother's condition when she had stomach flu in the morning of our last day at the hotel...she was so much better by the time we checked out of the hotel (very reliable staff)

"Great Stay!"
Viennes, 09 Décembre 2018

Me and my husband came with our 1 year old toddler and my mother. So I booked this hotel on, however I got an email from saying that they will cancel my booking because I do not have a credit card to guarantee my reservation. So I called BWS Premier Panbil reservations number to ask if there are any other ways to confirm my booking as I would be arriving the next day. Mr Rudi Hartono from the reservations department helped me by going the extra mile of re-booking my reservation directly under the hotel and giving me the same rate as I was given on On my day of arrival, the front desk was very efficient, very friendly and most importantly my check-in was smooth. She even remembered me when I approached the front desk to inquire about food places. Unfortunately, I forgot to take her name. Hotel wise my room was perfect! I am very particular about toilets. But surprisingly, this hotel toilet is super clean! View was awesome! And room was very clean too! There's a small supermarket like 2-5 mins walk from the hotel which closes at midnight. Just that there were alot of people during breakfast time, maybe cos I came during the peak season. Breakfast was good, alot of choices. I want to compliment all the staffs in the hotel. From the bellboy, to front desk, to housekeeping. Everyone always had a smile on their faces. All the staff in your hotel really go all the way to make sure the guests in your hotel are well taken care of. This won't be my last time coming here. Will be back again!

"Best Stay at Best Western Premier Panbil"
Passport35594710858, 07 Décembre 2018

Hotel Room was very spacious for 2 people and whats more is they have a huge TV which can be connected to your laptop as a projection. So please remember to bring your HDMI cable! The breakfast was pleasant, a lot of food option to select from and they change their dishes everyday. If you like certain dessert/food don't hesitate to take for another round as you might not be able to have it the next few days. Shuttle bus provided to nagoya hill mall and mega mall. For those who are going back Singapore via Batam Center, you can book the shuttle bus 2 hrs beforehand and alight at mega mall or ask the driver to drop you off at batam center (its just opposite mega mall).Overall it was a nice experience, the hotel was quiet, have 50% off for the roof top restaurant so sign up for their membership before dining.

"Nice rooms and good location "
71adamg, 30 Novembre 2018

Stopped here for two nights on a business trip. The room was lovely and well laid out and clean. Drinks at the bar were not so cheap. Good breakfast selection and korean restaurant was good Very good pricing for rooms

"Our reservation was not handled properly, what a shame!"
maryhwang, 26 Novembre 2018

My friend and I planned to celebrate our wedding anniversaries together with our partners and we thought this hotel would be good as they seem to have everything we wanted including nice view and rooms, great spa facilities and roof top restaurant for candlelight dinner. After booking online directly with the hotel and despite me reminding them of our reservation prior to our trip, when we arrived at the restaurant, we were shocked the staff didn't know anything at all. We spent about an hour waiting for them to check on it and since they were still unsure of what we were there for, we settled for ala carte meal instead. This is the first time I met such thing and am just surprised it happened in a four star hotel. It is indeed a nice place for stay but I now doubt their efficiency if I ever wish to host any celebration or event there again.

"Great facilities, good breakfast, shuttle services, good value. Abit far from main shopping areas."
Belinda074, 23 Novembre 2018

Good for kids while staying in as there is a nice pool, big whirlpool/ jacuzzi, sauna room etc. There is also a gym and a spa for hair and massage services. Room is clean and good but a smell emanated from toilet on second day. Probably some plumbing issues not a hotel cleanliness issue. Shuttle services each day at 10 am and 12 noon to go to the main shopping areas as hotel is 20 min ride away, this is much needed. Need to book. The breakfast spread included in stay is good value and ample in variety. Shuttle services to return are too early, like 2.30 pm on the weekdays that we were there. Should put it at 5pm and 8pm maybe?

"Fabulous Staff"
vikki1702, 15 Novembre 2018

The decor of the hotel is beautiful and the giant swimable jacuzzi pool is amazing (surprised there are not more reviews mentioning that!), but the best feature of the hotel were the staff. There are little things that stop me giving 5* such as pool towels that werent clean, the original difficulty finding me a room with a double bed despite booking that specifically and a pen mark on the bedding in the first room. However, on checking in, my non smoking room had clearly been smoked in, the staff came up and had a look for me and immediately found me a new room. I slept through breakfast on the last day but the dining room staff allowed me to come in and got me coffee and juice and pastries despite it being around 10.10 at the time. All the staff were so friendly and helpful.

"Great breakfast spread"
Istrimalek, 12 Novembre 2018

This hotel is huge. The staff are friendly and courteous. Room is spacious too. If U want to get away from the city area stay in this hotel. U will love it. The breakfast spread is my favorite. They accomodate for almost everybody. Asian, western, japanese U name it. However, I was dissappointed with the reception during my check-in on 9nov18. When I told him that I wanted a smoking room I was told it was fully booked. I told him I need to smoke in my room. He suggested I go to the rooftop to smoke. (I approached him twice) Well ... that is really unacceptable. I paid for the room and not to stay in the rooftop

"Relaxing weekend away"
wendylouh2016, 12 Novembre 2018

Although I'd booked through an online engine, I communicated directly with the hotel with regards to some requests I had. The response time was amazing and the feedback on my requests were all very positive (special thanks to Assist. Front Office Manager - Christine)! Upon check-in, I was greeted by Jannie who made the check-in process very smooth. Her smile and the way she so pleasantly spoke to me, gave me a lot of hope for a truly lovely weekend. I was taken aback when I was advised by Jannie that my executive room reservation was being upgraded to a junior suite! What a lovely surprise indeed! The junior suite was very spacious with all the amenities one could possibly need (was impressed with the number of bottled water available in the room), not to forget the free minibar selection as well!! But what made me the happiest was to find one of my requests filled out perfectly! A birthday cake waiting for us on the table!! A lovely plate of fruit also beside it! Transportation was readily available to us to go out to explore the island which made getting around very easy. The lounge on the rooftop at Level 15 was indeed lovely. Live band playing while we sipped cocktails in the open air was just what was needed! Waking up n having a Nespresso machine in the room was wonderful! The breakfast spread was as outstanding! The selection available was impressive to say the least. Checkout was once again smooth and I was happy to deal with Jannie once again for this process. As we wanted to continue exploring, we were able to leave our luggage at the front desk without having the hassle of carrying around town. Overall, the experience at Best Western Premier Panbil, was wonderful and not only will plan for future visits but also will recommend to friends and family.

"Nice Hotel"
Escape26787331108, 07 Novembre 2018

The location of the hotel is in Panbil which is about 25 mins away from the batam center ferry terminal. The hotel is near to kepri mall and the hotel is premium best western. The room's size is just nice, not too big and not too small and the quality is good. Lobby area is luxurious. I would definitely recommend

"Wonderful GRO, CMI system"
Charles T, 06 Novembre 2018

Bad: 1) Checked in to a room which was not ready. See pics. Overall took 2.5 hours to check in. 2) SPA had double standards. 20% discount from Mon - Fri. 06 Nov is NOT a public holiday in Indonesia which was confirmed by hotel but SPA claimed they followed SG calendar. 3) Too little shuttle buses to malls on weekdays with exorbitant prices from taxis. With no other food options (other than in hotel) within walking distances 4) Additional 21% tax for SPA and KTV Good: 1) Great recovery service by Ms Jannie to rectify the check in issue. Complimentary cake by hotel for anniversary. 2) Great pool and jacuzzi 3) Discounted dining 50% if you join hotel free membership

"Clean new hotel"
omar o, 06 Novembre 2018

Great hotel with very clean rooms. Breakfast was delicious with many varieties to choose from. Infinity pool was great and the sauna and steamroom just make the stay better. Gym was big enough with decent equipment. Highly recommended.

"Amazing Stay!!!"
Rebecca P, 05 Novembre 2018

I was here for just a weekend getaway. The place is gorgeous and clean! The staff was all friendly and helpful. The spa was amazing, friendly staff and the massage was good. The pool was clean and beautiful. There is also a rooftop bar that had an amazing view. I would definitely stay here again if I were to go back.

"Hotel is uncomfortable!"
Extraordinary332728, 05 Novembre 2018

Other than the location issue(far from city), this hotel is the best. The facilities like sauna, Jacuzzi, swimming pool and gym are nice! There is roof top bar but the hotel is near the roadside which can hear the noisy traffic cars. Overall is excellent! Massage eska is fully booked so we not manage to get it.

"Absolutely a terrible experience! Dont fall for the marketing gimmick!"
nexenta, 01 Novembre 2018

I used to go in Batam quite often due to having a business there. A few times I stayed to Best Western Premier hotel mainly due to having my office near by. Every time it was a terrible adventure culminating with the last time when things went terrible wrong, being charged twice for a room and the hotel (and its genius manager Cristina) simply refusing to refund the double charge. The reception staff cannot speak proper english, do not know how to operate the booking software, and some rooms are stinking pretty bad. It may seem you are getting a good deal with best western (which is not) and for 20 SGD more, you can have Raddison which is BY FAR superior in terms of service and quality than BW Premier. Personal advice: CHECK YOUR CREDIT CARD transactions after booking this hotel as you may get scammed!

"Best Hotel in Batam"
Nasri O, 25 Octobre 2018

The moment we check in at the hotel lobby i could feel the cool ambient n calmess of the hotel.I book an excuitive room n arrange for a birthday deco thru the hotel GRO.The moment i open my room door at level 6 i was glad n happy with the overall room deco and cleaniless of the room.The room feel w aroma and birthday decoration w balloons and petals of roses on the bed.My wife was speechless w the ambient of the room.Happy plus joyful.Really make our day.Kipidapp BWP.

"Awesome stay!"
Carmen P, 24 Octobre 2018

Hotel and rooms are very clean and I love it when our room was facing the green and I assume was the river or lake. Although we had an extra bed in the deluxe room, I did not feel cramped or the room is small. The service staffs are great, and always to make sure we have clean towels and make our beds, coming over and ask if there is anything they can help. Especially Miss Jannie, who I want to say thank you to. We went to find her many times on the 1st night at the concierge table , asking everything from where to go, transportation, restaurants, where to buy Kueh Lapis (Certain Brand) etc, she answered our questions patiently and always a great smile on her face. She makes me feel so at home, that the 1st person I think of if I need help, I will want to go to her directly. Tried room service even though we had dinner. The food were great, and we cant resisted ordering club sandwiches again on another night, A little disappointment on the service during the breakfast. I love the wide spread of breakfast choices and even varieties changes every morning. However, I was quite surprised that guests have to look for seats themselves instead of bringing to the table. We were lucky that we managed to get a table not long after we walked in. It was quite frustrating if I have to walk around the whole restaurant and have to stand beside other guests' table looking at them eat, hoping they can finished faster. Overall, it was a very wonderful stay. Love the cleaniesss and the staffs and the food too!!! See you again!!!

"1st time brought hub to stay"
sallyunos78, 22 Octobre 2018

i fell in love at first sight wen i first came few months back so i brought my hub along on our recent trip. We got to checked in earlier and got upgraded due to some glitched .we were welcomed with tidy and nice smelling room. only setback...stained on face towel. we didnt use so we didnt ask for new ones.breakfast was great as usual..wide spread and delicious.worth the money!

"BWP have always make my stay an awesome and outstanding one...Thank You BWP....Salute to all of you."
Jamali H, 21 Octobre 2018

This stay is my 5th time stay with Best Western Premiere Panbil and this time I liaise with the crews of BWP as to make a surprise Birthday Celebrations for my 4 family members who celebrates their birthday in September and October. The Guest Relations Officer Miss Jannie Listina was professionally planning this celebrations which includes the Executive Room decorations, Birthday Cakes and she with 4 others crews gave an outstanding Birthday Surprise by singing BIrthday song with lighted candle cakes when my family member stepped in the room. An awesome, outstanding job well done by them..Kudos to all of the crews in BWP....Breakfast???....No Comments as its always the best we had...

"Comfortable Stay"
shane189707, 21 Octobre 2018

I'm glad to have chosen to stay at Best Western Premier Pantib for a 3N2D weekend trip. The hotel was clean, grand and very welcoming too. The room is very bright, with modern bathroom. A nice infinity pool and great breakfast too. Eska, the massage & Spa was conveniently just located in the hotel. Great service. Would like to compliments Jannie, the guest relation officer from the front desk. She was helpful, friendly and responsive. Thank you. It was a comfortable holiday and I will sure be back soon.

"Not bad but expected much more"
wangdavid, 15 Octobre 2018

Chosen to stay at the hotel (superior room) for a short weekend trip. Service staff was friendly, but faced a minor issue regarding the room we booked, where we were given a twin bed instead of a single queen bed. The receptionist insisted we booked a twin bed until we showed our Agoda booking, so wasn't really a good first impression. Hotel was clean, but design flaw in the air conditioning where its still cold despite turning off the aircon (may be due to the ventilation that's on 24/7 in the toilet) The morning breakfast was not great, especially on weekends when the crowd is crazy, no system to queue and the food runs out fast (staff are slow to replenish the food) The view from infinity pool mostly trees but the jacuzzi is great (could be hotter though) Overall felt slightly cheated by the pictures but you pay for what you get. P.S - make sure to book shuttle bus services early otherwise might be fully booked. Otherwise there's always an option to use the frowned upon Grab Application.

"Birthday Celebration"
Dehui, 13 Octobre 2018

The staff was very friendly at the reception counter during my stay. Food was great, i like the satay at the rooftop bar. Was given additional perks during birthday and i was shock and amazed! Definitely got surprise even when my girlfriend and the staff come up with the birthday cake at the rooftop bar, after our dinner :) Thanks Best Western Premier Panbil! Will definitely book again~ I like this place alot! :)

"Best Hotel at Batam"
PeterS11871, 12 Octobre 2018

Best Western is recommended Hotel. The Hotel was so clean, the breakfast was nice. The swimming pool have good view and big jacuzzi. The service was very good and have a lot of compliment. We got free upgrade room. Thanks.

"Lovely stay"
NaniAm6967, 08 Octobre 2018

The hotel situated away from the busy town. They provide shuttle to Nagoya and Batam Centre. We booked the deluxe room and got the pool and lake view. Very well maintained hotel room. Aircon n wifi were strong. We went for the bbq dinner n it was perfect. You can request them to bbq a new batch for u. Think it cost ard 238k rupiah. Breakfast was excellent enormous array of food. Will definitely return.

"Worse Hotel Manager ever and does not deserve to work in hospitality industry!!"
unicornlady0519, 01 Octobre 2018

BBQ buffet dinner is way overpriced and does not taste good. Either overcooked or undercooked. Feedback to Manager on duty and he said he only takes care of front office. Then he got their hotel manager Rudi to talk to us, which then we realized that he has no manners and respect to customers at all. Did not take our feedback positively and only told us if we saw the food and found it not nice, then we shouldn't eat there. Throughout the conversations, he was arguing back with us and at the end only said since we already taken the dinner then we must pay. He obviously doesn't know what customer service is all about and should not be working in a hotel. We paid for extra bed upon check in at 2+ in the afternoon and did not receive it till we asked for it at 10+ in the evening.

"Nice view"
Janazreen, 30 Septembre 2018

Welcoming by very friendly staff. Very helpful staff (Ms Jannie) who assist me in surprising my husband birthday. Turn out wonderful Room very spacious and clean. TV Channel is good Staff respond quick upon requesting something View very nice For sure a return

"Absolutely Relaxing & Enjoyable."
ViViO_F, 29 Septembre 2018

The suite was grand and spacious. House-keeping does an excellent job in keeping it clean throughout my stay. The TV channels are fantastic as there were lots of choices to choose from at night. River & lake view was truly serene, and I had a wonderful time enjoying this beautiful view over the complimentary cocktail and cakes during tea hours. Staffs are very friendly and passionate about their job. Some of them continuously try to learn English too. When breakfast was not too crowded, some of the waiters will personally make coffee for guests. Please keep it up! Please check out their dessert because it's really authentic and not too sweet. Bubur Pulut Hitam (Black Glutinous Rice Dessert) & Tiramisu were my favorite. The supermart beside the hotel has a variety of snacks to choose from. They also sell a variety of alcoholic drinks. Shuttle bus to major shopping centers was convenient, hope they have more frequencies during busy weekend!

"Great massage!"
Debbgrace T, 28 Septembre 2018

Located in the Best Western hotel so it's really convenient and they staff are all really friendly and helpful. Did a back massage (upper body) and fell asleep almost immediately - it was so relaxing! Would definitely recommend :)

"Spectacular rooftop pool and great customer service"
rachnica, 25 Septembre 2018

Clean and spacious room, and check in was prompt. Staff were friendly and warm. Great breakfast buffet spread that offers a large variety of food. I will definitely come back and recommend my friends to stay there!

"Great place to escape hustle and bustle of city life"
Dominic P, 25 Septembre 2018

Traveled with a friend stayed 3d2n in deluxe room. Check in was hassle free and staff were helpful and welcoming. Good breakfast spread. Shuttle service to mall. Would need to use grab to get around. Nice pool to chill out and enjoy a dip.

"Awesome Rooftop bar with excellent Nasi Goreng"
Liang Z, 25 Septembre 2018

Clean room, super awesome rooftop bar with live music on weekends. Certainly a great hotel experience at a reasonable price!!! The Nasi Goreng is to die for. The mini mart right downstairs is super convenient and offers extensive selection of amenities as well.

"Professional staff and beautiful place"
m0nik3r, 25 Septembre 2018

Stayed a night at the hotel with my boyfriend and the staff were very friendly and helpful upon check in. They provided service promptly and the hotel is well equipped. There's even a very comprehensive supermarket nearby for your needs. Would highly recommend this place :)

"Nice hotel"
Gesi L, 18 Septembre 2018

Nice hotel for holiday and to relax. You will need to take taxi to travel around. The spa at the hotel is very good and reasonably priced for winding down. Friendly and helpful hotel staff. Check-in & out was a breeze.

"Over rated hotel"
FarAway814998, 13 Septembre 2018

Do not order from the hotel's own menu which is from the restaurant next to the bar, their fish was still dry and rubbery despite the food being sent back twice. It actually means their food are remove from the freezer without thawing and straight into the fryer. Their beef burger was still raw and bloody. It's was only after I requested to feedback to the management then did they refund me my money. Their lack of experience disgusts me so much despite having such a high score on TripAdvisor. The hotel room's bed was dirty with minor stain and the floor has dried blood. Go at your own risk.

"Great value for money!"
Corne778, 07 Septembre 2018

We booked a private taxi to the hotel at Rp75k, as the hotel does not have a shuttle service from the ferry. We stayed at this hotel for 6 nights and what a pleasure. Our room was a mini palace with free mini bar, welcoming fruit, daily bottled water and Nespresso machine. We booked the junior suite, with kitchenette and lounging area. Daily breakfast had all the trimming of a high standard hotel. Western, Asian, Japanese and local stations. Fresh fruit, array of cereals and yogurt. Breads, pastries and waffles. Coffee, teas and fruit juices. Swimming and jacuzzi area has an amazing view of the lake. A local mini-mart is located next to the hotel with snacks and groceries that are priced well. A hotel shuttle will be able to drop you off at 2 malls, remember to book ahead.

"Amazing Stay "
MikLSH_Sg, 06 Septembre 2018

Lobby look posh and grand, breakfast provided was great with many choices! Infinity pool has a good view with planes flying past almost every minute, heated jacuzzi was amazing and not to be missed! Staffs were polite and helpful! A small scale minimart is right beside hotel ( close at 11pm ) Do note that GRAB cars do not pick up from major malls like Nagoya / Megamall and hotels as they have their own taxi service. If u want to take grab car from best western panbil hotel , you have to board grab car from best western panbil apartment ( Just beside best western panbil hotel ) I took GRAB car from best western panbil apartment to batam ferry terminal and its 25000 rupiah. Grab car from best western panbil apartment to kepri mall is around 15000 rupiah. Shuttle service provided by hotel was good but hotel can consider adding one more timing in the evening on weekdays as the latest return timing on weekday is too early at 4.30pm.

"Good hotel comes up with excellent view!"
lauracantabile, 31 Août 2018

First impression when we entered our room is the view. We can see sunrise and enjoying the scenery from our room. We also went to the rooftop bar (la bella vita), the drink was good. Breakfast is nice, there's also freeflow sushi. Has also a great view from the swimming pool.

"Needs more professional staff"
elizabeth b, 27 Août 2018

From the get go I had nothing but trouble from the booking to the services the list is extensive if one thing went wrong sure enough there was another. This place is in desperate need of an overhaul in how to run a hotel. The staff are pleasant enough but need to as I said be better trained. I can't recommend this place based on my experience here. If i had 1000 word count I could explain the failing of this place.

"Batam Getaway"
syirae, 25 Août 2018

Email the hotel to inform that it was a Birthday Stay and enquire on the shuttle provided from the ferry terminal. Staff replied NO shuttle provided. Check- in nothing special was done for the stay. Upon check out bellman offer us shuttle service that hotel provided??!! We declined the offer as we had pre book taxi. Room was spacious, clean and new. Breakfast was crowded on a weekend. Food was good both at restaurant & room service. Pool were clean. Spa in the hotel a little bit pricey, recommend to go Spa outside unless you lazy to travel. Lobby music was loud even its at 11 pm. Location 15-20min taxi to Nagoya. Mini mart located outside the hotel. Service was good.

"A nice quick retreat from Singapore!"
Lizzyme318, 19 Août 2018

The rooms were quite good, clean and new. The poolside is on the 2nd floor, offers an awesome view of a lake/lagoon and lush greeneries. The rooftop bar would offer more awesome view, though I have not been there. It's not very close to the city, but that's the good thing about it, it's away from the noisy streets of downtown. I was looking forward to the breakfast buffet, but the napkins and cutleries provided were not sparkly. That was the only off thing I found at this hotel which is quite serious 'coz this is one of the highlights. Heard the SPA is quite good too and the karaoke room.

"Enjoyed my stay"
psychedgurl, 18 Août 2018

Came here to celebrate my husband's birthday over the weekend. The hotel was very kind to accomodate my request for a surprise birthday cake in the room upon check in. Would recommend the junior suite as it had a good view (we saw the sunrise from our room) and was spacious and clean.

"Short trip"
Jannah R, 11 Août 2018

I had a very pleasant stay with my family in this hotel. It's a very relax place,nice sceneries and they had good amenities. They had swimming pool, indoor jacuzzi, sauna & steam room, spa, gym and also KTV. I enjoyed all the amenities except the gym. They didnt switch on the gym equipments (threadmill, exercise bike &etc) and no fitness mats. I guess we have to do it ourselves and bring our own yoga mat. The breakfast is superb. They had a wide varieties of food to choose from asian foods, westerns foods, japanese food, local foods, pastries, they served latte too. The staffs are professional and super-friendly. The rooms are clean and neat. The hotel interior is nicely decorated. Overall, im very happy during my stay in the hotel. Will definitely come back again.??

"Superb staycation for friends and family "
James L, 11 Août 2018

Fully rejuvenated after staying at the classy Best Western Premier at Batam. Super unblocked views from my executive suite was breath taking and the excellent layout of the suite made us feel right at home. It feels very spacious and liveable in the 53sqm suite. The hotel provides shampoo and shower gels that remains fragrant throughout the day. ESKA the massage and hair saloon is also available at the hotel so we booked massages without having to leave the hotel. Accessibility-wise BW is about 20 mins from the ferry terminal at Batam center and 20 mins to Nagoya Hill. Breakfast comprises of Asian and international foods. It was a very pleasant surprise and exceeded my expectations. I will return to this hotel when I visit Batam in the future.

"Best Western Panbil"
Prince Raj A, 10 Août 2018

Hi My name is Prince Raj and I'm the owner of a local company registered in Batam. I always prefer to stay in this hotel is because the cleanliness as well as the services of some of the staff is extremely professional and especially the front desk people are absolutely amazing they mostly have high empathy that is willing to assist me accordingly to my needs and wants and that therefore truly brings me back to same place continuesly. Furthermore the rooms are quite spacious and delivering service quality is also clean and tidy.

"Completely disappointed with the hotel"
Chloe J, 10 Août 2018

Disappointed with how the hotel operates. Requested for forest view room when booking online which was way much earlier from our arrival date. Emphasized repeatedly at the counter that we requested for a room with view and the reception staff promised that it was with the good view. It was so disappointed when we saw the room! The hotel staff only apologise that they had allocate the wrong room. Not only no view but it was directly facing opposite block. We are having two full days here in the hotel without any plan to venture out. It was a totally waste of money as almost all the rooms here is without view but facing each other. Take your risk to come here and try your luck. However, I will avoid in future to book this hotel group.

"One of the best in Indonesia"
Aria D, 01 Août 2018

This hotel is definitely one of the best hotels i've been especially when I needed a quick getaway from the city. My partner and I enjoyed our stay from day 1 to check out. Room, pool, spa, restaurants... everything's perfect! A very good value for money, affordable but satisfying.

Aria D, 31 Juillet 2018

This place is just what my partner and I needed for a long weekend. So relaxing! From the lobby, to its amenities, room and food. Pool is so clear and clean, with jacuzzi and sauna room. Our room is so spacious and neat. Food portion is big and delicious. We'll be back soon as we are satisfied to the service as well.

"from the root name... BEST."
AMlabster, 30 Juillet 2018

We stayed 2nights and 3days in this hotel and absolutely loved this place.. As we enter the hotel and we left they were so courteous.. From reception to bell boy people are outstanding. We loved the simple infinity pool, la bella vita on top, eska and the breakfast. We also tried to have a room service which is a huge serving and sumptuous taste. We will definitely come with my whole family and we will tell to our friends how amazing this hotel! Top notch!! oh and thank you for the delish cheesecake on our honeymoon celebration. Xx

"Best as its name"
Nay L, 29 Juillet 2018

Thank you for free upgrade to executive suite. Room is huge with amazing view. The best thing for me is soaking in jacuzzi and enjoying the view. We also watched world cup 2018(france vs argentina) at rooftop bar. So Yes! Yes! Yes! It's an easy Yes from me for 5*

"Some really nice features, but a few things let it down"
Neil R, 25 Juillet 2018

On the plus side, the pool is great, with a fantastic view. On the weekend I was there the hotel was quiet, so almost had the place to myself. The roof top restaurant has great views and a good menu. The suite was spacious and comfortable. The breakfast was good and varied, although the restaurant was busy, which made finding and keeping a space tricky. On the down side, outside the hotel (poolside and rooftop) there was a lot of traffic noise from the main road and nearby kart track. The hotel is remote from the town-centre and the traffic is bad, even on the weekend. For some reason the sink in the bathroom was very low (abnormally so), so I had to stoop. The "free minibar" was a joke (a packet of biscuits and a bag of crisps). On check out they tried to charge for room service that clearly wasn't mine (wrong name and room number should have been a giveaway).

"Cool and one of the amazing swimming pool"
VIGNESWARAN m, 25 Juillet 2018

This place is beautiful and have a amazing swimming pool. Although its bit far from many areas. Just get the grab to move around. Saves time and money. Food is also good and i think they have a good spa. Room with the view was good.

"Comfortable Hotel for Business Retreat"
harmizan, 22 Juillet 2018

Good facilities for a business retreat. Rooms are very spacious and cosy for a very comfortable goodnight rest.Room facilities are very good for a 4-star hotel. Breakfast was good at the hotel restaurant and all meal was delicious. Meeting facilities need to be upgraded as we faced technical problems during the usage of the meeting room. Hotel facilities is excellence, especially the rooftop lounge that creates a relaxing atmosphere ideal for unwinding after a day of work.

"Friendly staff and nice rooftop lounge"
Diandrakellen, 22 Juillet 2018

A bit far from downtown but still worth it to stay. Friendly staff made me felt like home. The pool was busy with activities, breakfast was great with many spread buffet selection. La bella vista ( if am not wrong) name of their rooftop lounge very recom.ended for hangout place if you have no plan to explore Batam.

"Nice hotel, great GRO Janine"
ys y, 19 Juillet 2018

This is our first night Just had a nice dinner at love seafood restaurant thanks to GRO Janine who helped to source for and communicate with driver for us Janine was extremely helpful and really took care to make sure we are well taken care of. Good job! Good impression of the hotel so far, from check in to room conditions and facilities, staff attitudes etc looking forward to one more night and will post more reviews after Chan

"Family Friendly Hotel"
Sajan G, 14 Juillet 2018

A beautiful Hotel with 15 floors. My Favourite is the rooftop cafe because they play the World Cup games on the big screen. The staff are amazing and friendly the food is incredible there are many types of Cuisines Asian,Western, and Japanese. The Ballroom is nice and there is a Family KTV. The massage place is fantastic. The Gym is very spacious. There is a Steam, and Sauna room. If you are ever in Batam this is the place you will want to be.

"Another tale from an Indonesian oddessey"
Walter H, 11 Juillet 2018

The Best Western Panbil might be a bit off the beaten track but is nicely located in a relatively quiet part of the island. The accomodation is very nice, large modern style rooms with good quality internet and multiple tv channels. The swimming pools,spa and fitness areas are excellent and not crowded . I was however, disappointed in the standard of the food which in my mind was not to the level that an hotel of this standard should be providing.

"Very good hotel, yet excellent staff..."
Rolly S, 11 Juillet 2018

I stayed in this hotel for 4 days for our annual event at their Ballroom. The hotel is very good, great room (executive room). Only minor issue needs to improve I think...Faucet on shower area is too long, almost touching genital area when you take shower through the shower head. Short faucet will be solve it... The toothbrush is too rough, and better to give mini mouthwash, it's not expensive tho... Event in they're ballroom is so great! Excellent helpful, friendly, yet professional. I remember Ms. Emmy Diah, Mr. Agus "the decor man", Mr. Andri "the ballroom facility guy" and Mr. Hendra "soundman" who make our event successful! The owner should be so proud to have those "doing with heart" staff...

"not for light sleepers"
flytheskies87, 04 Juillet 2018

The hotel is very nicely decorated and the room size was good. Nice view from the room. The soundproofing in the room is really bad, i can hear the traffic (my room is on the 12th floor) and sounds from the corridor. The rain shower's position is really weird though, and the toothbrush provided was really rough.

"Short get away with my BFF. "
Helen R, 04 Juillet 2018

My bestfriend and I decided to have a short trip and ive chosen this hotel on our visit. Ive read really good reviews about the hotel and to be honest im fascinated by it too. The hotel room wasnt as big as the last hotel i went to but the service is awesome. The bar on the 15th level gave a very nice view of the place. The food was great and the manager was very kind and helpful. I forgot his name tho, i was there 2nd July...thanks to him. The pool was amazing because of its warm water. First time i enjoyed night swimming haha. The breakfast buffet spread was also good. Everything went smooth. I love this place. Kudos! See you guys soon. ??

"Get Away"
Em S, 28 Juin 2018

We booked the hotel through Even though we were disappointed when got to know the hotel was a bit far from the central area, but the hotel staff's service made it up.. we were welcomed well by the front office staffs. The hotel amenities were good too.. being a soccer fan, i got to watch the world cup games at their bar on the 15th floor.. The front office staffs were extremely friendly. I can't remember all their names, but special thanks to Ms Jenny( pardon my spelling if its wrong). She went on to extra mile to decorate the room for my wife.. wow.. Ms Jenny even came up to us when we were having breakfast, giving up suggestions where could we go to spend the rest of the day. And also to mention Mr Herman, one of the security officer, very polite. Mr Herman gave us ideas on how does the cycling idea works.. i would definitely recommend this hotel to my family and friends.e and my wifebwould definitely come back to this hotel whenever we come back to Batam. Shoutout to the excellent service to all staffs in Panbil hotel.. thanks a million..????????????

"Stayed here for 1 day "
William B, 26 Juin 2018

All i can say is that maybe this hotel is one of the best hotel in batam, definietly top 5 in my opinon after staying on a few hotel in batam. The environment is relaxing, the hotel itself are great. The only downside for me is that this hotel located far away from the attraction /center of batam. A bit far away from airport too, but anything else are great

"Relaxed staycation "
Sharon X, 20 Juin 2018

Hotel is new and staff are friendly. Good lake view and facilities like the pool, gym , SPA and KTV brought us a lot of fun. Breakfast has a relatively wide variety of food but there is no refill after 9 am. Overall a comfortable stay.

"3D2N getaway"
AY s, 14 Juin 2018

BWP hotel has really good facilities such as nice rooms, infinity pool, in house spa and some eateries and a supermart nearby hotel. The hotel is new, about 2 years old. Lake view was good. Overall pleasant stay although there are no malls or shops nearby, free shuttle from hotel to nagoya and BCS is available so pls book early at the reception. The guest relations officer Jannie was very friendly and even took initively to find out about our stay and chat with us, making us feel really at home. She also provided suggestions on where to eat seafood. Suggestions from a local's perspective is much better! Wey wey seafood was good!

"Comfortable Stay"
yvonnelee12, 11 Juin 2018

The hotel is located about 20-30 minutes (depending on traffic) from Batam Centre, with a good view (provided that your room doesn't face the apartments) to greenery and a lake. The location works for us as we were not there for shopping or exploring Batam. The hotel is relatively new and clean, with a good range of TV channels and a pool of good size facing the greens. However, there's one item that I find particularly strange in the room is the tap below the shower head. It protrudes too much that one can't stand comfortably under the rain shower. On another note, I was expecting a better service for a hotel spa, but later found out that it's a separate entity, managed by Eska, a commercial spa found in various other malls. It was a massage that meets the needs, and nothing more. The range of buffet spread for the Ramadhan buffet didn't quite meet the expectations as well. Consequently, decided that it was not worth the effort in waking up early to go for the hotel breakfast. All in all, for the price we paid, it was a comfortable stay.

"Trip to Batam"
danishkine808, 06 Juin 2018

I went to batam for one weeks work. I stayed at the best westeren premier hotel which i can only highly recommend. The day i arrived i was met by Jannie in the reception which helped me out recommendig places to go for dinner and have a fun time out in town being that im a foreigner it made my trip soo enjoyable!! Thank you soo much

"A new benchmark for business hotels in Batam"
_michaelowen888, 04 Juin 2018

Having stayed in many hotels in Batam over many years, the Best Western Premier Panbil is a welcome addition to the business hotel scene. The Bella Vita rooftop bar & restaurant offers a cooling breeze plus spectacular views (better once your work is done...) I will be back!

"Wonderful staffs!!"
?? ?, 03 Juin 2018

I would like to express my appreciation to all of staff in this hotel. I've got bit problem with the room cuz they only have double bed on smoking floor, and they offered me to room change. However that room was connecting room so bit noisy unfortunately. They concerned for me and offered room change again. I truly happy and appreciate even though the new room was twin bed room. They were very professional, helpful and work with smile always. They did their best even short of double bed. Thank u so much for your help and I'm sure I will find this hotel again in future.

"Comfortable beds and clean room"
Zheng F, 03 Juin 2018

The room is clean and beds are comfortable. We were also allowed to check out slightly later at 1 pm. A minor point to nitpick is the charging port by the bed does not work for room 617. Complimentary breakfast was also somewhat lackluster, eggs and salami were below average, but sausage and hashbrown were good.

"Lying reception staff"
dylan558, 28 Mai 2018

Asked for a queen bed, but check in counter insist theere were no queen bed rooms left?! I only realised the counter staff was LYING when 3 other guests that checked in that followed all received queen beds. He pushed me off by insisting there were NO queen beds left and making me wait for an hour. Is this the level of dishonesty expected of your staff? Do you think that is acceptable of a international hotel?

"Nice pool and hospitable staff"
angelt960, 24 Mai 2018

Booked my family stay from 28th apr to 1st may over the labor day weekend. We had tried to email the hotel with regards to transport from ferry terminal and to book the shuttle bus from megamall to hotel, but to no avail. No reply was given. We took a taxi to the hotel in the end. Front desk staff were helpful and smiley. Explained the rooms and vouchers clearly. Was given afternoon tea for 2 voucher for 2-5pm daily, but we did not stay in hotel to use it. Ound out shuttle bus service to Nagoya hill and megamall was limited and mostly fully booked. Would appreciate if they open up more shuttle services to help tourists like us. Dined at the hotel lobby lounge on the first night. Ordered a seafood horfun, but the seafood was all stale and bad tasting. Fish was super fishy. Feedbacked to manager and he replaced with some chicken cooked in the gravy. was not tasty either. We didn't feed them to the kids. The indo dishes like penyet was ok. Beef soup was tough and watery. They gave us a brownie for our celebration, together with a fruit platter in cling wrap. However the fruits were mouldy. We did not take it. We had a 1 bedroom suite which was big and spacious with a tv that could be rotated to serve both sides, the bed and the sofa. Toilet was big with separate tub and shower room. However, we could appreciate if they have towel hooks to hang our towels. Also, there was no soap dish to hold the bar of soap for washing hands. Tv had alot of channels to watch, it was really entertaining! There are 2 infinity pools and 1 jacquzzi pool the 2nd floor. One was for the kids and they loved it. It was quite clean and new. The view was great! There is also a sauna and steam bath in the toilet located next to the pool. One downside was that part of the kids pool was beside the smoking corner. It was quite smelly when people came over to smoke. There's also Eska spa at the same level. We did not try as we had 2 young children with us. Overall, we enjoyed our 3 nights stay. We wish this hotel was nearer to the city centre like BCS or Nagoya or Megamall, to save us the travelling. The nearest mall is Kepri mall which has a huge carrefour and Jco and matahari. I'lve also attached the shuttle bus timings from hotel to nagoya to megamall and back. If you want a vacation to enjoy the views and pool, not travelling to shop and all, this place is for u. There's a small supermart just beside the hotel which has some simple snacks and neccessities.

"Average service"
Yap A, 23 Mai 2018

Checked in but no bellboy offered to help to carry our bags. No welcome drinks were offered as well. Poolside bar always closed for the 3 days of stay there. Room was ok, nothing to be wow about. Staff at family ktv were super disappointing. Wanted to extend one more hour at 12.15am, staff simply said they are closing. It is very cleared that the operating hours is till 1am. Checked out and only realised that have left something behind the hotel and till now, no one bothered to call or email us of the belongings. Please kindly improve ur service as front desk should inform the house keeping to double check on the checked out room when guest is at the lobby doing the checking out process.

"One of the best hotels I have stayed"
Nigel M, 22 Mai 2018

First and foremost, I am an experienced traveller as my job takes me around the globe every other day and hotels are like a second home to me. But best western premier panbil got to be one of the best ones I have ever stayed in as it is equipped with everything I ever need in a hotel room. Me and my S/O stayed in the executive suite in a very affordable price and the room was spick and span and really spacious where everything is layed out perfectly. From the bathtub/shower bathroom amenities, to the confortable bed with charging usb ports just next to the bedframe (how convenient as we forgot to bring adapters but just usb cables) and the wifi is super fast. Next is the beautiful HUGE infinity pool and the best part is they have a big whirpool (take it as an enlarge bathtub filled with hot water) the food was affordable and tasty with a large variety for breakfast and they have one of THE best live bands that plays at night with all the latest hit songs. Service personels were top notch always with a smile and even asked us if we require transportation to out ferry terminal an hour before we needed to check out. 10/10 will always be bookin with BWP whenever im in batam!

"Great room, great service, great breakfast"
Wilson P, 22 Mai 2018

Stay there over the weekend and it was unbelievably great. The room is so nice.. the breakfast has lots of variety and so delicious. And it is a must to visit the infinite pool, which has a damn great view. Sure will be back there again.

"Beautiful Hotel"
chinggis2018, 22 Mai 2018

Great Hotel with fantastic staff, food and amenities, it is not near the town though so that's a downside, you will need taxi to and fro. They have a free shuttle but it is only run a couple of time a day. The food and drinks inside the hotel are good but a bit pricey for Indonesia. All in all though a lovely hotel and great for relaxing with stunning views from the roof top bar and the infinity pool

"Fabulous Stay"
Alex T, 18 Mai 2018

Overall experienced was excellent from the time we reach the hotel, during our stay, the breakfast that we had, helpful staff for taxi and shuttle services. All staff are friendly and accommodating. The room was really comfortable and relaxing. We will definitely come back and recommend it to our friends and relatives who ever visit Batam.

"Great stay!"
Nsakj, 17 Mai 2018

Great stay at BWP Panbil! Although it was abit far from Nagoya Hill Mall and Batam Centre, they do provide shuttle service. However, you will need to quickly book a slot for their shuttle service as it gets fully booked very fast. Staff is very friendly and accomodating. They did not have a large bed for my husband and I and tried ways to make our stay better. Even emailed us before hand to inform us. Room was clean, bed and pillows were comfy. View from our room was beautiful! Breakfast was a delight. So much variety from Asian to Western! I will definitely be back to BWP Panbil. :)

"Excellent Service "
Alex T, 15 Mai 2018

All the staff in hotel were so friendly and helpful. Second floor have nice spa and infinity pool. Amazing room that we had ever. A lot of choices for breakfast you will enjoy. We had a wonderful trip here.

"An excellent hotel for relaxation."
ShidahRp, 06 Mai 2018

Very pleased with service given by all the hotel staff. Every staff we came in contact with are friendly, polite and respect, makes us felt welcome. A good view at the swimming pool, a good variation of breakfast choice, clean room and environment. Definitely a comeback to the hotel in the future.

"The best in batam"
oysterzzz, 05 Mai 2018

There is no pick up from the ferry to the hotel, anyhow it's just 15mins route. We paid around 7sgd to the taxi. As soon as we reached the hotel we were welcomed with nice smiles and a welcome drink which was ok. The furniture at main lobby was so grand. The restaurant and bar were situated at the ground floor. After a quick check in, we were so amazed to see our lake view room. It was simply superb. The room, bed, bath, view from room.... everything was so neat clean and wonderful. The food at restaurant was also very good. The strawberry squash is a must try. There is a KFC nearby. But nevermind.... There are villas built around from the same group and you may rent a bike from the hotel to have a ride. A hi way beside which was obviously very busy through out. The next day we thought of going on a city tour but changed our plans after looking at the infinity pool. It was fab. My kids just wanted to be there. The indoor pool was also great. We spent the whole morning lazing around. There is a free shuttle service from hotel to nearby mega mall and Nagoya mall(super good). Just you need to reserve it beforehand. The buffet was good too with so many varieties. Chicken was a disappointment though. The karaoke and gym were empty. There was a pizza corner near the pool which was always closed. The spa was also good. You need to book in advance. Otherwise it's very busy. The next day we visited Nagoya shopping mall which was very big. You may have the best layer cakes here, which is around 15sgd. Because of the too hot temperature we preferred to stay at hotel most of the time and chill out at the pool. Our overall experience was great. My kids enjoyed a lot and never wanted to leave the place. If you want to be far away from the city and need some peaceful environment then this is the place. Although the price on the menu was on higher side, the food was excellent. I must mention that the people in batam are so polite and calm. They are always helpful. You can feel the difference as soon as you reach Singapore.

"Awesome hotel"
kexgoh, 03 Mai 2018

Grand hotel lobby and the junior suite is very spacious, even comes with a bathtub. The infinity pool, jacuzzi and eska spa are also awesome addition to this one year old hotel. It is near panbil mall and kepri mall. There's shuttle buses provided to nagoya hill and other places which we enquired on check-in but was already fully reserved for the next couple of days. You can always get around by grab car as they are really affordable there. When we booked our junior suite on agoda, it was stated that it came with access to their executive lounge. Upon enquiry at check-in, the staff knew nothing about it. We went up to the lounge at 15th floor to take a look and asked the waiter, who said that we could get some vouchers (?). Apart from these, hotel service is great and security is good as the hotel room levels require card access. Hope the hotel can sort out the executives lounge access issue with their staff. Will recommend this hotel and stay there again next time.

"A great, comfortable stay"
Connie L, 28 Avril 2018

We stayed for one night with a couple of friends, the rooms were very clean and cozy. Service staff were all very friendly as well. Overall it was wonderful relaxing experience. Would definitely be staying there next time!

"A hotel far from crowds"
Parlindungan M, 25 Avril 2018

This hotel is located quite far from crowds, so it's hard to find food or to shop. If you stay there for vacations, it would be boring with minimum hotel facilities. The rooms are quite wide and there are many variations of food. The employees' attitude is still very low. They are not responsive when facing problems, especially for banquaet activities like seminars, trainings, or another events. For all Event Organizers or Trainers, very coordinated with the hotel party if there are any required activities arrangements. This slow response make activities begin later. So that, this hotel is not worth it to be used for events that require good coordination with hotel employees. This hotel needs to upgrade their employees performance.

"Excellent food, service, and room quality"
Alfonsus T, 25 Avril 2018

The best hotel in Batam in terms of value and quality. The room is on par with international standard and is the best I've experienced in Batam. The service is prompt and professional. Good selection of western and local food on breakfast buffet. The dining selection is excellent, and their room service is tasty and affordable. Their nasi goreng, chicken satay, and laksa are on par with What I had at Grand Hyatt Jakarta. If you like cocktails, I highly recommend their coconut Mojito - surely can compare with one of your best cocktail experiences.

"An exceptional hotel"
Orionhan, 22 Avril 2018

Stay in junior suite. Best sunrise view i have ever seen from bed in batam. Generous room size and modernly design. Littered with usb port around the room too. Hotel is new, supposedly only open last year. Customer service is impeccable. Breakfast selection(always do it at the level 1 restaurant) is amazing. If you can , try to avoid weekend for it is swarm with korean tourists.

"Love it!"
sallynatanegara, 17 Avril 2018

Was staying here last Sunday for a night after Singapore vacation. First impression, nice new hotel. The cold welcome drink was tasteless, the check in staff is looking so tired, messy hair and make up lol, maybe she's almost asleep as we came after 9PM, but it was fast although at first we've given a twin bed, me & husband refused and choose the double bed one although it's on the smoking floor :( 3rd floor, with a bit smelly room (i can smell someone smoked inside before). Straight to the bathroom and saw dirty shoes print, dirty floor mat. The room itself was spacious, nice interior even I don't understand the glass wall on the toilet side, not matched with the rest deco, good bed and pillows and also the extra pillow in the cabinet, nice warm robes, all basic essentials were there, the wifi also quite good. My husband flight is early morning and we went to the buffet breakfast and sadly there was empty! There were bunch of Korean tourists finished their breakfast. Hubby only got toast and eggs, waiting for the staff and when I asked, he only said, “yes we will refill” but it takes so long so we left, I was back again at 8AM and it already refilled, my happy tummy got a nice sushi, ramen, yogurt, salads, and jamu “traditional drink”. Oh yeah, the plus is the free minibar, there were a can of orange soda, 2 more mineral waters, an orange juice, a pack of choco wafers and a pack of momogi-a cheap full of MSG snack that i feel back to my school era :)) and I like the USB everywhere so it's easy to charge all out devices. Check out was fast and have no hassle at all. Anna(?) and Tiara were very nice. Will be back? Maybe, want to try the pool etc and it location near my friend's house in vila Panbil. 3 stars for this hotel, 2 minus star because of my hubby didn't get a proper breakfast.

"new hotel"
igloo87, 16 Avril 2018

good: - spacious deluxe room, great view - great rooftop bar - very friendly and helpful staff - nice pool and jacuzzi bad: - aircon a little weak - certain staff did not speak good english and was hard to communicate via email - need to book in advance for use of shuttle service to malls/Batam Center, but mitigated by ease of using rideshare apps like Grab or Go-Jek for cheap transport anywhere

"Awesome Hotel"
Zulfikar Z, 15 Avril 2018

Most recommeded hotel for everyone who want to stay in Batam. The hotel only 15-20 min from hang nadim international airport and 10-15 min if you want to go to Batam center port (travel Batam to Singapore)

"Excellente experience"
550mrd, 12 Avril 2018

this is one of the very good hotel in Battam for business purpose. This hotel is really comfortable and you fil very welcome. I didn't check the restaurant meaning that I don't have any opinion. The location is a not in downtown but well located for business purpose.

"It is a Hidden Gem in Batam"
mav68, 07 Avril 2018

Booked this hotel just for a quick escapade from Singapore. Very nice hotel for the standard in Batam. The lobby is impressive (looks like any of the 5 star hotel), and they are also quite thoughtful to provide drink station and nuts in the lobby for self-service. The room is not big, given that the land in Batam is huge, nonetheless it is very well appointed. Comfort and modern. The infinity pool is one of the highlight, and they also have a big jacuzzi on the same deck. If you love spa, there is an outsourced spa within the hotel and the price is very reasonable. Highly recommended. Next to the hotel, there is a small supermarket. Though you have to take taxi or any public transport to hit to the mall, nonetheless, it is not too far away and taxi are not that expensive in Batam. It was a nice little holiday and certainly this hotel adds some great little memories to my trip.

"My best hotel experience ever! Just outside of Singapore."
Hans Christian K, 03 Avril 2018

This is really a gem! A truly magnificent hotel. The staff, the restaurant, the reception and the gym is just great. My wife and I were planning to go on a relaxing holiday in Singapore, but this hotel came up as a good alternative, and we were blown away by the beautiful hotel. The restaurant offers food both from menu and buffet everyday and everything is delicious. The breakfast buffet is one of the biggest I have had the pleasure of trying. Would love to come back! Only to stay here.

"Good Friday getaway"
tingkattingkat, 03 Avril 2018

Stayed here for the Good Friday weekend for 4 days and 3 nights. It was great. Infinity pool, rooftop bar, spa, sauna, steam room, haircut, a minimart, shuttle service...perfect. The only reason to get out of the hotel was when housekeeping does their 'room make up' and to go shopping. Other than that, take note if you're already used to stay in 4 or 5 star hotels - 1. standard and deluxe rooms have no bath tubs. First time, in a 4 or 5 star with no bath tubs. 2. standard rooms apparently have no view of the lake.They face the service apartments! Was upgraded to deluxe room with a view of the lake. The view is awesome if you're lucky to get one. 3. standard and deluxe rooms are very very small. So used to 50sq m rooms, 30sq m-ish size rooms were a jolt to the imagination. 4. If you must stay here, get the JUNIOR suite. It's a held secret with the staff as it offers the best possible view of the lake. Even the minister suite does not have that. It faces the service apartment instead. 5. Avoid groups of Korean ahjummas[old ladies] staying on your floor. When they're drunk, they'll knock and bang on your doors incessantly, trying to find their rooms or their mates. No use to call reception, just open your door and ask them to f#$^ off. Once you open your door and they realise the wrong room or the wrong person, they'll just bow and say sorry and they move off to another room to knock and bang the door. Heaven help you if happen to stay on the same floor. 6.Used traveloka for this trip, got almost to 40 percent discount for this trip.

"Excellent hotel in Batam"
batuhitam, 01 Avril 2018

I travel often to Batam and I book BW very often, the rooms are nice and clean, the courtesy of all staff is remarkable, the breakfast very varied and delicious. With the convenience to be very central in the island, one can get to the airport or city center in 15/20 minutes

"Recommend "
dia1pink, 25 Mars 2018

First time visiting Batam and decided to stay in this hotel. We checked into the hotel at night and the staff greeted us and offer us a welcome drink. We book 3 junior suite and was upgraded to executive suite since the junior suite was not available. The hotel is nicely decorated and we love it. The room was clean and comfortable. It comes with a king size bed and a separate living room. The extra bed which we requested a week ago was not prepared. We informed the front desk and the bed was prepared shortly. The breakfast buffet was delicious with a good variety of food. We had our lunch at the same restaurant and food was great and portion was huge. There are three pool which cater to both adult and kids. Kids pool is below 1m and a jacuzzi pool which my kids prefer is much warmer. There are lockers and towels available for hotel guest and the hotel spa is also situated at the same level. The spa provide pre-natal massage which I enjoyed, price is reasonable too. I tried the pedicure service but the staff that is on duty does not seem to be a professional manicurists. My nails was not well done and it took a longer time but the attitude of the staff was good. Overall this is a nice, clean, comfortable hotel and suitable for family. My kids love this hotel a lot.

"Overall Is Good "
Rachel Y, 25 Mars 2018

1) Hotel was located about 20 minutes to Nagoya Hill & Batam Ferry Terminal. 2) Swimming pool with nice view but lack of control coz lot of guest didn't wear the swimming suit which i feel it is quite dirty ?? 3) The room was great. but One of our bedroom with huge smoking smell. 4) Staff was friendly, shuttle bus service was on time. Overall is good.

"Awesome genuinely kind hospitality"
nurhian, 12 Mars 2018

Where should i start....there are just too many excellent feedbacks to compliment on this hotel. The staffs not only were polite and friendly but also remember you! My MIL got into an unfortunate accident and we had to cut short our stay by one day. Anna the hotel reception staff along with the rest, were all concern and they empathise with my MIL for getting injured. It shows in their frankly speaking i have yet to see this kind of hospitality and it's our first. The f n b manager (i think) Abbas was also kind enough to let us occupy the restaurant premises to have our late lunch cum dinner as we had bought nasi padang to eat at the hotel but since my MIL was injured, we figured if it's ok to use the restaurant premises and utensils for her convenience. All of them were very accomodating to our request. From the bellboy, front desk reception staff, chambermaids, banquet staffs. Anna, Abbas and Robert...there's alot more but i forgot to take down their names. If there's any downside, it's only how the rooms are built...the rooms doors and walls are not sound proof, u can actually hear other guest closing room doors. But those are very minor issues to us apart from the 1001 excellent things abt the hotel. The pools...jetpool had amazing calming views twds the lake. The interior decor is nice,cosy and quite posh too and the rooftop dining! We will sure return back to this hotel if we visit Batam again...its our preferred choice! And we are sure to recommend it to our friends and relatives!Hotel staffs with Smiling Faces everywhere u go!

"For a relaxing getaway"
Rebecca T, 12 Mars 2018

This is my second 2D1N stay at Best Western Panbil and visiting this place might become my "ritual" for whenever I need a break from the hustle bustle. Firstly, I like how the rates are affordable. Secondly, I get all my "chill" settled in the hotel (dinner and drinks at the sky bar, sun tanning by the infinity pool, massage at Eska spa). I usually book the hotel suite and really enjoy how spacious and clean the rooms are (not to mention the toilet). Buffet breakfast is also included. The recent trip was made more special because I was thrown a birthday surprise and at the least expected location - the toilet. I must say the decoration looks rather elaborate and I am impressed.

"Best Western Premiere Panbil"
rahmat i, 09 Mars 2018

Really nice place for your business trip or family vacation. It also have a very good views from the swimming pool. They have a complete equipment for gym. All breakfast are satifying your morning mood.

"Nice and clean rooms"
Miwa O, 06 Mars 2018

We have stayed at junior suite for two days. The room and facility are clean and nice. Food was also quite good. Reception was slow but good too. However better not expect anything from the lounge service they provide on the 15th floor. Breakfast on 15th floor has to be ordered before 10pm on previous night. When we reached there the food have been cooked and prepared but they are bit cold, coffee was also cold and we can't even order juice etc when things are missing. It's great that they provide high tea and cocktails for free there too but basically there is no one at the longe and when it takes about 10min for someone to come and take order, after making order for coffee, cocktails, it takes another 10min for them to come back and their English is not very good, some of them can't communicate well. Well for overall, it's very worth for the price and recommended:)

"Awesome for a relaxing short trip"
Gim Hwa T, 05 Mars 2018

Had one of the most relaxing and enjoyable 3D2N stay at best western premier panbil hotel. we chosen a deluxe room with an unblock view.The hotel is just 15 min away from batam ferry terminal by car. The room is really clean maybe also due to the hotel being new. The soft greyish white interior design of the room feels relaxing. The view is awesome as it over sees the sunrise and moonrise! Lastly the food is delicious. We enjoy a lot on the rooftop bar/restaurant overseeing the moon passing by. This hotel is best for a short get away from the busy city life and just enjoy the wonderful view of greenery, sky, airplane and pond.

"Best Staycation Trip"
Najib H, 03 Mars 2018

On our arrival we are pleased to say that the ground staff was amazing with their service especially Anna, Putra and if not mistaken the other staff named putri. We was given a room 730 by Anna. Based on our experience, anna was a customer orientated and she provide extra mile to her guest. As what we notice the way she handle the in-house guest and also our stay she did show her care and concern towards us. Eventhough the hotel is abit far apart from the mall, the hotel provide us a shuttle service to the mall which we feel more safe and convenience.... I would recommend whoever who are a first timer to visit batam, this hotel will be the best as the shuttle service provide 2 way transport upon confirmation. Please do take note that you have to make a reservation first before boarding the shuttle service to avoid inconvenience caused. Last but not least the breakfast is awesome and to my opinion the cheese should have more variety daily so it's easy for us to choose. I will definitely visit this hotel again when I visit batam.

"Family Vacation"
Frans Surya Pha... G, 03 Mars 2018

Stay one night at best western priemer hotel panbil it's very enjoy with my family. My son is very enjoy with the facility infinity pool. Thats the our main reason why we choose the Best Western Priemer Hotel for our weekend. We will back again to best western priemer hotel. This is one of our favorit hotel. Thanks to all staff & crew for your service.

"Good New Hotel with great Pool"
YaoLiang85, 20 Février 2018

This hotel is good in a number of ways. The hotel looks new and clean. The rooms are also well maintained, well cleaned up, new and the furnitures are not worn out too. Per night rates is not expensive too. The staff is attentive in many ways. I contacted them via email, facebook messenger and they replied promptly. Their service at check in is also fast. I enjoyed the morning and evening swim at the pool overlooking and amazing view and also relaxing with a meal at La Bella Vita which is their rooftop restaurant and bar. The only feedback I have is that the buffet breakfast could be better managed. The seats I got assigned to keep being taken up by people. Also the food I placed on the table keep disappearing when I have not even started on them. The staffs are working hard to clear tables but I think they were working a little too hard.

"Away from the buzzing city Centre but good hotel"
Jason84wong, 20 Février 2018

The room was clean and they have good amenities like swimming pool and gym. There was free shuttle to nagoya hill and mega mall everyday but do book in advance. They had a shuttle back as well at 9pm which needs to be booked too. Check with the hotel for the timing. Breakfast was a good spread and they have an egg, noodle, waffle and even sushi station. We had the triple chocolate cake on the 15th storey which was only so-so. Everything in the room bar was free. There is no bath tub in the deluxe room we booked. They had this lady that went around asking for feedback and giving information which was good. They have water and juice in the lobby too. Overall I would say it was a good hotel which handled the large crowd well during the Chinese New Year period. So they improved from the other comments made here.

"Amazing place to stay !"
Ranga N, 19 Février 2018

The best hospitality so far I received from a Asian hotel. Staff here are amazing.They are absolutely gentle and have lot of patience . Whatever the help you require they will assist without loosing their smily face. They have free shuttle services for all guests to shopping Malls daily. If I visit Batam again surely this will be my accomodation.

"Excellent service, average room and average location"
Kai L, 12 Février 2018

All in all, still alright. Excellent service from counter staff but the communication sometimes breakdown due to language issue. The food for breakfast is alright as well, nothing too wow about it. The bar on the 15th floor has wind issues which made it too difficult to sit on the outside.

"Comfortable stay"
ShahirahAzfar, 06 Février 2018

Stayed for 3 nights at the Jr Suite for a short getaway. Room was spacious, with a great greenery view. Affordable and value for money. Hotel is 20mins to town (minus the traffic jam). Supermarket just beside the hotel. Facilities under one roof (gym, swimming pool with whirlpool, sauna and steam, spa, karaoke, rooftop bar). Staff was friendly. Arranged hotel service at an affordable price. Taxi driver available anytime (station at the hotel) they also have free shuttle to nagoya and megamall if you dun want to engage a cab. Breakfast was good with quite a selecttion of food. Had different set of menu at some stations daily. Hotel is new, nice and comfy. Area was windy, it was so comfy for us and our 11month old. Definitely will be back.

"premium quality room and amazing rooftop bar."
242kevin, 04 Février 2018

The rooms are of amazing quality, very spacious, clean and at affordable prices. The quality of service by staff was great, everyone is very friendly. The food at the two restaurants are incredible and the rooftop bar has amazing views. I would recommend BW Panbil to all my friends.

"Best Western Panbil"
ekahanda87, 01 Février 2018

From the Hang Nadim international airport, it only takes around 20 minutes to reach the location of BWP. While the Ferry port of Batam Centre only takes 15 minutes. So that guests who come to visit are also not necessarily complained about its location far everywhere. It is located in the middle area of Batam City give a plus for this hotel. Capacity Sisoding Grand Ballroom can facilitate up to 1300 people. All snack at your room is free.

"Amazing room and rooftop restaurant"
ajiselle, 30 Janvier 2018

The room is spacious, clean and very affordable. The pillows are amazing!!! The rooftop restaurant serves great Indonesian food, I had the nasi goreng which was delicious. The infinity pool is also very posh and nice. Throughly enjoyed my stay.

"Good short getaway"
MichTee, 25 Janvier 2018

Stayed with friends on 29 Dec 2017 as a short staycation before the new years. Overall services from staff was great. I ordered kueh lapis and concierge was very accomodating to collect the order while we went for spa treatment. Check in was slightly slower than Singapore standard, which is acceptable in my opinion. Fortunately we were second in queue, so I would expect longer wait time if it was a busy day. Room wise is good clean sheets and comfortable bed for Deluxe Double Room. Toilet is clean and has hot running water. Those who like cold, the AC is decently powered. Can't comment on TV as we mostly use our mobile phones, Wifi is good connection. Do note that transport/cab out from hotel are steep prices, like 10,000 rupees for short distance, so we just went out on our own to call for cab. This is unavoidable for hotels usually, so just take note if you decide to engage in cab services. There are some bands in the evenings in two of its restaurant premises, but is catered more to local tastes. One feedback for improvement is the organization of breakfast. We were allocated a table when we went to collect our food, but it became occupied when we We liked: Clean comfortable beds, clean bathroom and hot shower, swimming pool, sauna and steam facilities To be improved: Lift takes long time to go up and down, average lake view, breakfast service

"A not so bad experience"
Ivan_Winata, 23 Janvier 2018

Stayed in Best western hotel a few weeks ago. Just having a short stay. Checked in at night and leave the next morning.Stayed in the deluxe room which is pretty nice and comfy. Hotel amenities was pretty good, but not so great with the view. They said it was a lake view, but it was some kinda dissappointing. Also, the mug in my room was dirty, it still got some stain on it. Had a good night sleep, the bd was very comfy. The breakfast was also great, with a lot of choice. The staffs was very helpful by getting my double espresso, and the coffee was very good!

"Overall a great stay"
amigoluv, 14 Janvier 2018

Booked the junior suite. Room is big and clean, however room door is not sound proof, can heard bell door ring from next door ard 3am plus midnight which disturb our sleep. The toilet door is different to close too. The shower area glass door cannot be close tightly at all,weird design. Buffet breakfast has wide range of selection which is a plus point. It take about 15-20 mins to travel to mega mall/bcs mall/nagoya hill. Most the staffs can speak and understand English well.

"Good stay "
Vivi2009, 13 Janvier 2018

The executive room is in good size and size for the bathroom is good considering what we paid. However, there seem to be a sewage smell in the toilet on and off. Pool looks good but weather is too cold for a swim. Breakfast has wide selections but the food is not too tasty. Just average. Cooking skill can improve better.I happen to see a waiter getting room service food to be deliver up to the room. Food is not cover and explose to air which is not very hygienic. I believe the food will be cold as well. Overall the hotel is value for money. The front desk service is good and I do find their staff well trained and polite. Will still consider to stay in this hotel for a relax trip.

"Good for a company retreat"
Shig31, 12 Janvier 2018

A 20 minute drive from the jetty, this place is near the middle of the island. While the location is quite a way from the city's shopping areas, it is nestled in a quiet place far from the bustle of the town. Within the hotel are amenities and facilities that would engage one for a couple of days: a decent swimming pool, gym, restaurant, and bars, and the Eska spa (which was superb, and a clean joint). There's also a small mini-mart in an annex building to the left of the entrance past the small car park. I think the biggest letdown was the karaoke, which although having a wide variety of songs, was bogged down by the weird layout and system: the VIP room only has about a 56in TV mounted on the middle of a 8m wide room, and a keyboard/mouse combo to search for songs, which blocked out the songs on the screen. Overall, a decent stay. The rooms were sufficiently comfy (though the mattress was a little hard) and the shower had a really weird issue with drainage of water, something I've noticed in the design of many Indonesian hotel room showers. Overall, it's a good bargain; however, I've been spoiled by the experience of rooms in lower "starred" hotels in Japan and Taiwan, for about 80% of the price of a night, and better room layouts and furnishings.

"Perfect fam gateaway.."
Ashariyanti P, 11 Janvier 2018

We are very satisfy with our stay. The room is huge. The facilities absolutely arent dissappointed. Love the pool area. They have rental bike for the guest. Breakfast's good n tasty. Check in and out was ok. A lil bit far from city center but they have sched shuttle bus to take you to city.

"Worth every cent to stay here!"
JMatthewJ, 11 Janvier 2018

Good service! Wonderful spread of Buffet breakfast and also the rooms were huge and new. Bonus points for rooftop outdoor pool, indoor hot pool, sauna and gym. 10-15min away from ferry terminal and about 20min away from Nagoya

"Weekend Golfing"
David Y, 11 Janvier 2018

Best Western Hotel really lives up to their ratings. The hotel lobby are grand and the check in staff are polite and friendly. Checking in takes less than 15 minutes and the staff serves welcome drinks. The room are very clean and spacious. Shower area are big and the vanity top spacious. Beds are most comfortable and the pillows are top of the line brand. They provide SERTA pillows which are soft and comfortable. There are 2 pillows of different size. One of the pillow is longer which can be used as a hugging pillow for side sleeper. All the drinks and tit bits in the fridge are complementary and there are 4 bottles of mineral water which is very generous. Breakfast spread are good and choice generous. There are ferry service provided but you can order a taxi from the counter staff which is safer and professional. It is a most positive stay for me, my wife and golfing kakis. Will definitely be my priority choice of hotel whenever I come to Batam again.

"3 days 2 nights"
Wendy P, 08 Janvier 2018

Poolside very beautiful view. All staff are cheerful and service is good. Can be better the room door is not sound proof. Room is very clean and air- con can be adjustable. Breakfast variety is average.

"Excellent service from hotel staffs"
FazlinBahron, 08 Janvier 2018

Visited Best Western Premier Panbil from 6th Jan to 8th Jan (3 days 2 nights). 1 month prior, I booked the deluxe room through and emailed the hotel directly to confirm the reservations as I've heard mixed reviews on where they sometimes overbooked hotel rooms. Received email reply promptly from the hotel and they confirmed the reservation with their own confirmation no. At the same time, I booked spa packages from Eska Spa (emailed them directly) and the Eska Spa team replied me promptly and answered my queries accordingly. The deluxe room had great view of the lake. Very relaxing atmosphere as you don't see tall building ar the surrounding. Toilet had no bathtub but it was huge. For a big size person, I had no problem moving around the toilet. Air-con was extremely cold even when we increase the temperature to 28 degrees celsius but you could switch it off and the room will still remain cool which is great (not too warm not too cold). Customer Service was excellent, the staffs would actually stop in their track to greet us with genuine smile. I am most impressed with the staff at Best Western Panbil. Everyone was friendly, from security guard, to the reception to the housekeeping etc. Special shoutout to Aji from Housekeeping and Anna from reception. Food at Andaliman Restaurant was okay (a bit tad salty). The breakfast had a good spread of choices. In room dining served better food, it was served within 30mins. Eska Spa was great. Highly recommend the body massage spa and hair spa. 1st time experiencing spa therefore it was much better than we initially thought. They accept payment by credit card or ruppiah. I've read some bad reviews on this hotel therefore I feel that it depends on whether its peak season or not. For me personally, I prefer non peak as I want to avoid the crowd and it was a great decision because I've experienced an excellent service from the beginning till the end of my stay. Hope to cone back soon!

"Casual Stay"
Tingzz, 04 Janvier 2018

We are amazed by how friendly are all those staff working there. They always put on a wide smile on their face. They have no problem with english communication skill. Remember to book their shuttle bus service at the lobby counter to shopping mall... they will be there on time to pick you up.

"Comfortable and rather luxurious stay"
chelsc8, 03 Janvier 2018

This place is rather expensive (for a Batam hotel), but you pay for what you get -- semi-luxury, good service, comfortable and clean rooms, nice amenities (i.e. pool, gym, decent buffet breakfast, shuttle service to and from shopping malls). Only problem is that the shuttle service, on weekdays, is very irregular (i.e there are only two timings for pick and up and drop off at the various hotels) and should be more frequent, especially since the service is based on demand. Also, the restaurant food wasn't good and I definitely would not recommend. Overall, still a nice stay and I will choose this place again.

"Best value for money"
Leanne W, 02 Janvier 2018

When I first stepped into the hotel, I could immediately tell that I was going to enjoy my stay at BWP. The lobby is clean, grand-looking, and the staff immediately served us refreshment drinks while we wait in line for check-in, making us feel very welcomed. I was also impressed by the cosiness and cleanliness of the room, which is decked out with modern control panels and a plasma TV that is in good working condition (surprisingly, many other hotels in Batam fail to provide a TV that actually works well). We got a non-smoking room, and it is indeed free of any smell of cigarettes. On top of that, their amenities are clean and new, including an infinity pool, heated jacuzzi pool, sauna, steam bath, karaoke lounge, ESKA spa & massage, as well as a gym that is very spacious and well-equipped. The staff are really friendly too, which is a big bonus in my books. My family and I have certainly enjoyed our stay, and I won't hesitate to go back again for a nice and relaxing getaway. General advice: 1) For those who intend to utilize the services at ESKA, try to book at least a day before your intended session. Sadly, we weren't able to enjoy their massage services, as all their slots were full when we visited. 2) They have VERY LIMITED shuttle services, so book all your slots when you check-in. 3) Their karaoke system is pretty outdated; many new songs were not available. So, unless you're satisfied with sticking to older songs, it is not really worth it. 4) Be prepared to wait for a LONG time if you want to have dinner at their cafe. By the way, their Salmon Florentine is really delicious. 5) The hotel is quite far from.. well, almost everywhere. Be prepared to carry some extra cash to cab around, especially since their free shuttle services are limited (as mentioned previously). Areas for improvement: 1) Provide more shuttle bus services. Seriously, 2 slots per day is far too little in my opinion. At least increase the frequency during peak/ holiday periods to cater to the demand. Also, consider providing an additional route to BCS or Kepri Mall (especially since Kepri Mall is just a short drive away). 2) Faster service during check-in and at dinner will be very much appreciated.

"Best new year "
dulillah, 02 Janvier 2018

E hotel is nice, e staff is nice. Everything is nice only e toilet sewage is damn smelly!!!!! Pls do something about e sewage... Can smell tis my corridor area... E breakfast is awesome have alot of variety of cuisine.... Is an awesome stay at here!!! Me n my hubby love it??????

"A chain hotel known for their fabulous rooms worldwide!"
Jo S, 01 Janvier 2018

Friendly attentive staff. The infinity pool is great and so is the heated pool. Rooms are fabulous. Clean. Family friendly. Generous wide range of breakfast buffet. Food quality wise, so-so. But overall, value for money still. The in-house spa service from Eska however, is not the one to die for. I've tried better ones elsewhere and its definitely cheaper. And the schedule for the free hotel shuttle service to shopping malls could be improve further with more timings available.

"Great pool view and nothing more...."
GerKan, 28 Décembre 2017

I would say the pool view is great, facing the greenery and reservoir of batam. Location: Don't expect anything to shop or eat within walking distance. It is 15-20mins drive down to the Megamall which may cost around IDR80,000 by taxi or you may take the hotel shuttle bus (very confusing schedule board by the hotel). Hotel Shuttle Service: Looking at the schedule board (attached), it may be confusing even after the hotel mgmt has tried to improve it. To my understanding from the staff, the pickup from hotel on a weekday is 10am and 12pm to the Nagoya Hill Mall and Megamall. Pick up from Nagoya Hill Mall to hotel on weekdays is 2.30pm and 4.30pm, Megamall is 3pm and 5pm. Please note, ONLY UPON RESERVATION. Facilities: BWP has Eska spa on the second level and Eska spa is actually one of the spa saloons I go to in Batam. To be honest, Eska spa service in BWP wasn't as good as what you can get from the other Eska outlets, The good thing is, BWP hotel guest can enjoy 20% discount for the Eska Spa service in BWP. Food: Like I mentioned, there isn't any food around the hotel. you may order food from the two restaurants and of course in-room dining to fill up your stomach. BUT, I came to realise that the prices from the in-room dining and the level 1 restaurant are different. Pasta is cheaper if you order from in-room dining, whereas the steak is cheaper if you dine-in the level one restaurant. (note: exact same menu). In-room dining is ok EXCEPT the fruits. The pineapple was rotten and the honeydew was strong and tasteless (no QC check at all). Level 15 has a rooftop bar and restaurant, OH MY, mosquitoes everywhere and the food was horrible. The pictures in the menu are purely just photos and doesn't reflect anything about what the food served. (look at images attached). Room: Superior room size is ok. The room was so cold even after I had it adjusted to 28 degrees at low fan speed. (no idea whats wrong). You have to give it a while for the shower water to adjust the temperature. (don't say I didn't warn you). The linens are dirty, black stains on the bed and quilt sheets. Breakfast: I personally find the varieties of the food choices not as good as what I would expect.

"Great Service Team at Andaliman Restaurant "
BernadetteChua, 27 Décembre 2017

I would like to compliment the team at the Andaliman Restaurant especially Mr Alan Aulia and Mr Vico Huliselan. When I went for breakfast on my second morning, I was impressed by Mr Alan Aulia's ability to remember that I like cappuccino. I had asked for one during the previous breakfast. It's wonderful that he could remember and this provided a delightful customer experience. As for Mr Vico Huliselan, I observed that he is very patient and smiles a lot when he is manning the coffee station. Even when there's a lot of customers requesting for their coffees. Thank you for a delight customer experience.

"Short weekend getaway "
SuAris, 26 Décembre 2017

Chose this place on a last minute trip, and never regretted at all. The hotel is huge with beautiful interiors and furnishings, and its so clean. Its a fun place for family and friends cause they have karaoke rooms. spa and the pools are awesome! The rooms and the bed is even superbly awesome! Also the buffet breakfast is so delicious. Checking in and out is a breeze, and all the staff are polite and amiable and also well versed in English, some can even speak Korean & Japanese. Impressive. Will definitely come for a return. Thank you for making our stay wonderful!

"New hotel but I'm truly disappointed. Linens are dirty."
Anne Tong Hua N, 26 Décembre 2017

Just checked in 2 hrs ago. Yet to even settle down but I'm alr disappointed by the cleanliness and the worthiness of the hotel. Hotel is new, amenities are up to date. Pool is incredible. But yet that's all for this hotel. Shuttle bus service booked yet did not arrive to pick us up. Called the hotel telephone yet no one answer. Hotel amenities such as towels and linens were dirty with stains. The bed linens were clearly not changed after the previous guest checks out. It is obvious if the linens was washed yet the stain did not come off clean. But the stain was clearly left by the previous guests. Business center Opening hours was stated till 10pm but when I asked for the location via the phone. Manager on duty came to settle but from the moment he took over the call from the receptionist and when he came to my room, there were no greetings and no apologies. He did not even introduced himself. There was no genuine service recovery given. All I was given was a room change that I demanded and I'm still waiting for it. I just want the service promised by the hotel yet it was not being delivered. After travelling all these while, this hotel is utterly disappointed.

"Daughter's birthday celebration"
Mirza L, 25 Décembre 2017

Awesome service from all the staff! We stayed for 2 nights and can safely say this is probably one of the best, if not be the best hotel we have stayed in. Amenities and facilities were great, probably because the hotel is just a year old. Will definitely go again to this hotel and recommend to others as well

"Comfy stay"
will_9441, 20 Décembre 2017

Check-in was smooth, room clean and bed is comfortable. All staffs that I came across were polite and smiling which makes the stay even more pleasant. Buffet breakfast spread is good but could improve more on the western selections. One suggestion is to increase the shuttle service frequencies to malls on weekdays.

"Good stay and good food"
Selly N, 20 Décembre 2017

Good food. Recommended menu is the caesar salad, tenderloin steak, they serve good dessert as well. Rooms are clean, with a city view of Batam. Long pool. Calm place, very good hotel compare with others.

"Good stay in Batam"
Shasirekha S, 18 Décembre 2017

This is the best hotel to stay in Batam. Though Nagoya shopping mall is not nearby, they do offer shuttle service to that mall. but they must increase the frequencies of the shuttle service. The swimming pool is very nice and the view is good! The nearest mall is Kepri which is 5 mins drive. there is a minimart outside the hotel. The hotel room especially the executive room is good. The breakfast is good compared to other hotel.

"Pleasent surprise"
Rosh K, 16 Décembre 2017

Having a few spare days in Singapore took last minute trip to Batam Island booked in at last minute. Everything was top class staff went out of their way to make you feel comfortable even when asked to be moved because of noisy travelers. PR manageress (think her name was Anna) was very helpful with taxi tours stayed extra day , very peaceful, breakfast tops

ihps77, 16 Décembre 2017

Got interconnecting room for my family of 5 (ONE LARGE BED FOR ME, HUBBY N CHUBBY 4 YEAR OLD SON, 2 TWIN BEDS FOR MY 15 N 12 TEENAGE DAUGTHERS...TWO SEPARATE BATHROOMS, DRINKS BAR FREE)...Excellent view but away from shopping centres etc...Please be advised even though shuttle are provided, u still need to make reservation with the hotel for pickup venues Nagoya N Megamall shopping mall....other alternative is by hotel private taxi which costs SGD 10....Breakfast is excellent...sushi, asian, western, bread pudding (yummy) and each dish ala carte costs about SGD6-SGD15 or so I think...generous portion...not including 22% tax. ..would come again definitely ??

"Nice hotel to stay in Batam"
Ria A, 14 Décembre 2017

We stayed there for 5 days as our office held an event in there. The service was good from the ballroom to the restaurant. The staff were polite and friendly. The spread for breakfast buffet was good and also lunch and dinner. There is enough to do in the hotel itself because it includes a swimming pool, rooftop bar, gym and a karaoke bar. In addition, the rooms are spacious and also the beds is comfortable. The hospitality of the hotel employees is excellent, they are really warm and friendly and make sure you feel welcomed.

fataurahimb, 14 Décembre 2017

Great atmosphere, friendly staff. Great food from restaurant and good spread of breakfast.Many food station to chose from. With 3 pools to cater for all age groups, spa wellness within the hotel. 2 way shuttle service to Nagoya Hill and Batam Centre. Land transfer from Batam Centre ferry terminal upon request. What more can your ask for for a short get away. Will definitely consider BWP as first choice next coming trip to Batam

"Feeling posh with an affordable price"
Samirah M, 10 Décembre 2017

Feeling posh and fantastic getaway with a great deal we paid ...the best in Batam for me!! Free shuttle service provided is great and solved the problem being not that convenient to big malls. The pool and jacuzzi is fantastic as if its a private pool feeling for us as a family.I love the fact that Eska offered their massages, hair services in house makes it convenient under one roof.. The impressive breakfast spread with many live stations such as sushi, ramen, soto,laksa,western eggs, waffles and many more...delicious too!! Ginger tea is a bonus for me.. I have no negative comments for this hotel with a great smily friendly team of staffs they have.

"My wonder stay at BWP on 6 and & Dec 2017"
kayweek2017, 09 Décembre 2017

I find the hotel one of the best I have ever stayed. I will surely come back again. My family is also very happy with it. I will also recommend it to my friends and relative if they would ask me to recommend a hotel to them. Please continue to keep up the good work.

"nice new hotel"
Freya V, 08 Décembre 2017

a new hotel so we went there for a staycation and it was clean with nice breakfast. it would be more convenient if you have your own transportation during your stay here. or else you're good to go with taxis or shuttle. definitely worth the price.

"One of the best hotel in Batam.. A good place to Rejuvenate. "
MAS D, 03 Décembre 2017

If you are looking for a place to relax and free from the hustle and bustle of the city, this is da place. About 30 mins drive from Batam Centre Ferry Terminal. This place is away from any shopping malls but there are shuttle buses provided to Nagoya mall.. Transportation is not a problem cos there are ample taxi. The hotel lobby is huge. We were warmly welcomed by a helpful and always smiling staff. They speak good English. Everyone working in Western Panbil is helpful and professional. Thumbs up to the staff and there are kids friendly too :) We got a superior family room.. Huge for a family of five like us. Our pictures speak for it. The affinity roof top pool oversee the hillside of Batam.. Very nice and calming sight. The breakfast choices are plenty and they serve as early as 6am. The restaurant serve delicious food and u can call for a room service if u are too lazy to go down and have ur meals :). Ladies.. You are gonna love this!!! They have Eska Massage and spa right in the very own hotel.. Eska provide everyting amd anything from hair to massage to nails and face .. Very nice place to relax and just the right place to pamper urself. Thank you Western Panbil Batam.. We have recommended to few of our friends and they do agree its one of the best place in Batam.

"Awesome! Did Not Disappoint!"
VSGenesis, 28 Novembre 2017

Wanting a quick and nearby getaway, we chose Batam. Batam has been our go to place to unwind shop and get some well-deserved rest. We have been here a few times before; selecting to stay at Harris and Radisson. However, this time round, we chance across Best Western. The new hotel did not disappoint. We stayed for 4 days 3 nights. My reviews as follows: Location Alight at the Harbour Bay and took a cab which is about 15 to 20mins? The cons, I could say is the location; it is not walking distance to any mall. Based on map, Panbil Mall is about 20 minutes' walk. I didn't try. Sadly I didnt visit Panbil Mall as I was much familiar with Kepri Mall. 60k Rupiah using the hotel's transport from hotel to Kepri and 45 to 50k back using normal taxi/cab. The Hotel Sits on an elevation; the road leading to the entrance is steep. Greeted with smiles at the entrance. The lounge area with high ceiling was amazing. Well, it is new but it looks awesome and modern. Check in was a breeze. We got the 7th floor but unfortunately I forgot to inform them that I wanted the lake view. Well, I couldn't be bothered to change. Tip: Ask for a room that has the lake view. It's amazing. The room we got was awesome. Pantry area, living room area and the bedroom. The bathtub was great too. New, clean and the nice warm lights they used. Colour tones which i like. Makes it feel cosy and warm. A switch next to where you place your card consist of Privacy (I believe its the Do Not Disturb), Make Up and the other two I forgot. (I'm getting old). There's a master control panel for the lights and air con temp on the bed stand. I want one for my home too! Great selection of channels. Spacious bathroom with bathtub. Wider selection of TV channels. I manage to watch my football match too! Rarely get to watch such channels at hotels I visited. Air con was awesome. I fell asleep on the first day. Woke up freezing without the blanket. That was how good the air con were. Wifi was awesome! In the room and in the hotel premise. The 1st night while in the room I have this massive headache. The wife had it too. I was worried as the hotel did boast a stronger wifi signal in their hotel. I'm kinda sensitive to the radio waves from wifi. I had major headaches when I placed the router in my room back home. I had to move it out to get some sleep. Hence, to check it wasn't the wifi signals, I took a shower and paracetemol and just took note of it. Next day, I concluded it wasn't the wifi and it was probably the lack of sleep the previous day and of course the stress of work. Thank God. I had a wonderful day after. I am highly appreciative of small things people do to others. Here, after making up the room, they will leave cookies for you. I know it's a small thing but it made my day. I'm sure guests are appreciative too. It seems that if you rent the bicycle. There's a map showing you the road you can go to. I didn't try this but if it does lead to the lake, it would be a nice place to get a good view and admire nature. Cons: The water pressure from the rain shower is weak. Do remember to pull the main door a little harder and check that it is locked before you leave. Facility On the 2nd floor, is where the Swimming Pool is (1.2m and a baby pool) It was awesome; overlooking the lake. There's a Jacuzzi too. Sauna and Steam room in the bathroom. A massage parlour (under the company Eska) is there too though we didn't get the chance to try. On the same floor you have karaoke and also fitness centre. Didn't try either. Haha. Certain time during the day, there's bbq at the swimming pool too. Top floor, if I recall on the 12th is where the bar is. 15th is executive lounge? I forgot. Ground floor the lounge, you can get some snacks, drinks from coffee, mocktails, cocktails, wine, beer, liquor and cigs. I met Mr. Robert, the entertainer who sang and plays the piano. Had a great chat with him and his adventures in different cities. Reminiscing my younger days of the bars and pubs I went to before. Haha. You can have a smoke break at an area specifically catered for smokers to chill and have a cup of joe. There's a small garden too where you can sit and relax. Andaliman Restaurant Now, my wife and I have different views about it. Our stay came with breakfast which is 6am to 10am. I find they got a wide spread for breakfast. But what was great for me was taste. I was content. Having been to other hotels, this was definitely top 5 for me in SEA. More drink to choose from too. My wife will beg to differ though. We called for room service as we were lazy to go to the mall on our first day for dinner. I had the Seafood Laksa and my wife…well, I forgot. Haha. I assumed it would be small portion. Surprise it was not! I had my fill and it was delicious. Didn't take long for them to serve too. Last night we ordered supper, Nachos and Crème Brulee. My wife took the nucleus! Can you believe that. You work around the cheese. Haha. Question: Once done eating, I would usually just call room service to let them know I'm done. But my wife did that for 5 times and they didn't come by. Being a traveller that rarely ordered room service from hotel except for villas, I wasn't sure why they didn't come by. Hence, I just left it out at the corridor. Didn't want sleeping with the food smell. Kepri Mall Now this is not about the hotel. It's the mall that I love to go to. By cab, it isn't far. 5mins? The food at the restaurant are delicious. You can shop for groceries at Carrefour. Around the area you get karaoke and massage parlours. You can do some shopping too at matahari and some of the small shops. Summary Best Western did not disappoint. Of the little travels I've been to in Southeast Asia, Indonesian people are the warmest folks. Bali takes the cake but overall the kindness and warm coming from the country are the same. I will definitely be back and Best Western is definitely my hotel choice when I'm in Batam.

"Comfortable Stay with good shuttle service"
dinnram, 28 Novembre 2017

The room is comfortable. When we check in, the WC started to get choked after few usage and there is a stench smell. We asked for a room exchange and within few minutes we were put to another higher room and everything is fine now. Hotel staff is very attentive to your request. Nice view of the lake and we were served with biscuit once daily which is a good initiative by the hotel. There is also a free mini bar and welcome fruit basket. Breakfast is quite variety and our two kids got complementary breakfast. Best of all there is free shuttle service provided to Nagoya Hill Shopping Mall and Mega Mall. Hence if your ferry is at Batam Centre you can get free shuttle to and fro from Hotel. Location is quite far from mall but there is a supermarket just downstairs. Hotel is near to Muka Kuniing and convenient for those that is working there. The indoor swimming is very good and the water is warmer and our kids love it (more like Jacuzzi) The swimming pools (2 number-one1.2m and one 0.6m) has very cold water with a lot of windy.

"Worth the stay!"
farahafiz01, 27 Novembre 2017

Stayed at the hotel for 3 days 2 night at the junior suite. The staff are very friendly and helpful. Hotel facilities are sufficiently adequate if you just want to relax and do nothing. The restaurant serve good food, has clean rooms, quiet ambience and a very relaxing place to stay.They also have free shuttle service to the shopping malls such as Nagoya and Mega Mall. Would definitely come back again. Highly recommended to all.

"Perfect stay even 1 day,,"
?? ?, 24 Novembre 2017

I have booked trough my friend and actually i didn't expect too much. By the way, everything was good since C/I. Mr. Wawan was so friendly and helpful who has been working in Front office. And Ms. Lucia who is working in Bar. You've made my stay !!! And Room condition, everything was perfect. Thank you so much lovely guys and Hotel See you next time!!

"Perfect stay"
lisahE3742HW, 20 Novembre 2017

Second stay... consistent service. Some improve in breakfast buffet menu. Ala minutes fritter still my favorite.. its just perfect with a cup of fresh brewed coffee. And the server who offering fresh coffee is really polite

"Luxurious hotel"
mali132, 19 Novembre 2017

The lobby is grand, The room is spacious and bright. Wifi is good. TV with a lot of channels compare to other hotels we stay before. The best part was the amazing infinity pool at 2nd floor. I will definitely go back again! See you soon BWP.

"luxurious hotel with full facilities"
Romaini I, 11 Novembre 2017

this is my first time staying at best western premier panbil hotel. I am very impressed with the modern interior design but still not forgetting the elements of Indonesia. comfortable rooms with full facilities, an outdoor pool with super beautiful landscape, various types of food like western, japanese, asia and also good services with friendly staffs.

"Could have been a nice stay"
SeldomFlyer, 03 Novembre 2017

During booking of the room I had requested for a non-smoking room with king size bed, but during check-in I was told there is only a smoking room with king size bed available. I had paid the full price for 2 nights in advance during booking, so there was no reason not to reserve the non-smoking room. At first I thought it is ok, but the moment I opened the door & I was surrounded by strong smoking smell, I think the hotel had lost. Even after returning home we could smell the smoke in our clothes. Unfortunately the walls are also not that soundproof and our room neighbors got up at 5am and were talking loudly, that my sleep was also over. Except the above the hotel was quite nice. All staff has been friendly, the breakfast was good (maybe not as exceptional as mentioned by some other reviews), the pool is nice, there is a nice roof top restaurant and they even have a small clinic in the hotel in case you don't feel well. The location is away from anything, but a shuttle bus to Nagoya Hill & Mega Mall is provided (More regular during the weekend and less regular during weekdays.).

"5d4n stay was pefect"
Aden M, 30 Octobre 2017

-Room was very clean -In house restaurant is affordable -Breakfast menu had a wide range -Decent complimentary shuttle bus -Good location -Very very tight security -Friendly & helpful staff -English speaking staffs

"Perfect getaway!"
Amelia Q, 23 Octobre 2017

This was all in all a great hotel! The location is not too far from the ferry terminal and it has everything you need in it - a rooftop bar, an infinity pool, jacuzzi, and even a massage parlour! I chilled in the hotel for the entire stay and felt like I hadn't even done enough! Tips: Have the nasi goreng at the rooftop bar (it's amazing), the espresso martini (never knew espresso can be a basic drink as well haha), as well as the breakfast spreads' chilli! Honestly I went with expectations to just chill and relax but I got so much more out of it in the end - definitely will return!

"Probably the best hotel in Batam!"
assyoueffwhy, 19 Octobre 2017

Took the cheapest room yet it felt so luxurious! The breakfast spread is to die for! There are multiple live stations - sushi, omelette, waffles. There's even infused water and yoghurt drink. The only downside is the location. The nearest mall is Kepri Mall, 2.5km away. A cab ride would cost 60k rupiah. They have shuttle service to Nagoya and Mega Mall too, but prior reservation has to be made. If you miss the shuttle, the taxi would cost 100k to Nagoya. Quite expensive in my opinion. However, I would be back because the hotel facilities is just that good!

"My 3 Days 2 Nights Stay at Best Western Premier Panbil"
teckboonl, 18 Octobre 2017

One of the best hotels I have ever stayed. Room was huge, nice and clean. Though it was far away from the mall, the hotel provides free bus rides to 2 big malls. I was there for business from Friday till Monday but didn't check-in till Saturday late night due to an overnight PABX installation. I felt very good to check-into this hotel and I had a well deserved rest. I highly recommend this hotel to all and will definitely book this hotel when I bring my family to Batam for a short vacation next time.

"2D1N stay"
Muhammad A, 15 Octobre 2017

Got a room on the 8th floor. The room was superb. Its so much bigger than the normal Hotels that i used to patron. Pillows were super comfy and the bed was huge!! Not to mention, the lights and aircon are centrally controlled by the bed-side which was makes switching the lights on and off a breeze. They have a jacuzzi(though they call it a whirlpool) on the 2nd floor which is next to the infinity pool. Though theres not much of a view. But it sure does make for a nice instagram or facebook pic. Now, the best part, its the breakfast! Buffet style and their spread is out of this world!! You have so many varieties that you wont know what to choose. From local cuisine to western cuisine and even japanese cuisine. Highly recommended!! If this rating is solely Basedon the breakfast alone, i'll rate it 5 stars. Only downside is that its far away from everything. Nagoya hill is about a 15 mins taxi ride away and it'll set you back 100,000IDR(booked by hotel) though the journey back will set you back only 85,000IDR(taxi counter at nagoya). They do have shuttle buses but the trips really depend on demand. No demand, no trips. Meaning if you're the only one requesting that time, they'll most likely ask you to take a shuttle at a later time or go by the hotel taxi

"Excellent Stay"
89budih, 14 Octobre 2017

Stay for 2 nights. Staff providing the best attitude of service. Very helpful. The Manager saying hello to his guest during breakfast and welcome for any feedback from guest for better or worst. For sure will coming back when visiting Batam.

"Awesome place to be in"
Lim J, 12 Octobre 2017

This hotel is world class! All the facilities are relatively new and high tech! Staffs are polite and welcoming! Swimming pool has a great view! And don't forget to try out the massage place! All at a very affordable price! Stayed at the junior suite and was really amazing! Super comfy and spacious :) would definitely come again with family and Friends!

"1st Impression Last"
Mustafa Z, 10 Octobre 2017

1st time staying for 1 night for business trip. Welcoming staff at front door & reception was friendly and warmth. Hotel is new, room requested at 10th floor with amazing view, love the bed and pillow. Ordered in-house food Fried rice and Aglio Olio....great taste. Free transport provided to company, driver was helpful and friendly. I will be back....!!

"Wonderful Stay"
zernalynnef, 09 Octobre 2017

Stayed only for a night but I must say the place is lovely. Staff were very friendly as well and we had a good time. Everything was perfect from the room up to the massage. Breakfast was an international buffet so there was really a lot of food to choose from. Thank you for making our stay a wonderful experience.

"Thank you!"
ephedrinity, 05 Octobre 2017

Stayed at the hotel for three days. Fantastic service, great amenities!!! Hotel staff were really helpful with regards to locating attractions near the area. Nicely renovated rooms were clean and comfortable

"Gorgeous Facilities and top notch service!! Highly Recommended!"
Joyce N, 03 Octobre 2017

My stay in Best Western Premier Panbil was nothing but the best! From the time I stepped into the hotel till I exited the hotel, the staffs around were very hospitable and friendly. They will always serve with smiles and also ever-ready to answer your queries! You know how one's experience is elevated when the staffs hospitality is at top-notch! Thank you to all the hardworking staffs over at Best Western Premier Panbil which made my stay a memorable one! Moving on to its facilities, Best Western Premier Panbil is one of the cleanest and newest facilities around! I stayed in a suite and was amazed by its minimalist and elegance concept! I can always take beautiful OOTD pictures in the room! Not forgetting the fact that, the hotel serves your cookies and fruits in between! For me, the bathroom is especially important and glad to say, they have one of my most ideal bathroom situation! Bed-linens were fresh and changed daily! To be honest, i would love to return back and then just spend my entire day in the hotel! I went to the swimming pool and roof-top bar as well. Amazing pool side with a view great for your eyesight! Its beautiful having to swim along with a view. I took so many beautiful pictures there! Roof-top bar is very spacious! Great band and awesome view during day and night! not forgetting the amazing food and drinks within it! Special shoutout to ESKA Spa which is located inside the hotel as well! I had the hot stone with herbal body massage and all i could say is it was my best life at that point of time. Top-notch massage skills with highly modernize furnishings just made me wanna keep going back. After that, well, i did went back for their hair services! yes, they wash and style your hair too! Love ESKA services. Staffs were very welcoming and manager came to host us from time to time. Special shoutout to Wakeboard Park Batam organized by Best Western premier panbil as well! (one of the highlight staying with this hotel because wakeboard is made available near the hotel!) Who comes to batam not completing an outdoor experience? i had the most amazing stay in the hotel and definitely be back again very soon! Oh, i forgot to mention, international breakfast was......AWESOME!! so much variety you will never be hungry for lunch! (I'm missing it already) Definitely going to recommend to my family and friends!!

"Great Experience"
Julynn L, 03 Octobre 2017

Amazing getaway, the room is well decorated with a modern and luxurious feel, clean and organised. The rooms are spacious and the toilets are top notch! Check in was fast and hassle free, staffs are really polite and genuinely helpful. Breakfast was great with a huge variety of choices and delicacies. The facilities and amenities there are clean and well maintained, the infinity swimming pool is facing a great scenery and so is the bar at the top storey. Their in-house spa (Eska Spa) is really worth a visit as well, went for a massage, it was relaxing. Highly recommended, and will definitely come back again if I visit Batam!

"Batam's best."
Alistair M, 03 Octobre 2017

Terrific hotel. The staff are attentive, the rooms are super comfortable, and the food in the restaurant is top notch. The rooftop bar is awesome, with spectacular views, great service, and wonderful cocktails. I hope to return soon.

"Fantastic hotel"
claudmartin, 03 Octobre 2017

Thanks again for a fantastic stay, the hotel and rooms were beautiful, the location is fantastic, and the staff extremely friendly. I highly look forward to staying here again and would recommend it to anyone!

"All in one experience"
Crystal X, 26 Septembre 2017

Super awesome hotel located in the middle of batam. Definitely a place to stay in when you choose to travel to Batam! The room is really modernised and clean! felt really comfortable in the room and quick services from the staffs. The best part of the hotel is the rooftop bar! it is a really great place to chill and relax there! Do try out the infinity pool too, awesome view of the lake. I will definitely go back again! See you soon BWP

"Everything is so comfortable!"
Mithilesh R, 24 Septembre 2017

The journey from Ferry terminal to Hotel was a rather quick one. The check in procedure was incredibly fast, we got our rooms within seconds of filling up the form. Staff are really polite , gracious, sincere in their service & greetings. Loved the pool view and the fact that it had a hot tub built in, really cool! A super spacious karaoke room and a great selection of breakfast buffet. It is ideal for families and friends, even working class with the great range of amenities and service available.

"Fantastic Experience!!"
JerilynTan, 24 Septembre 2017

Really enjoyed the wide range of amenities available to the guests staying here! Enjoyed the wide range of food during breakfast and the spacious karaoke room! The bed was comfortable to sleep on and the toilet is really clean and glam!!

"Great place"
Sim K, 22 Septembre 2017

The hotel has a very good breakfast spread, including sushi! The staffs were all friendly and nice too. Love the infinity pool, although i did not get to dip my feet inside. There's Jacuzzi and a live jazz band too playing at the rooftop bar! Overall a great hotel.

"Fuss-free Getaway from Singapore"
Brandon P, 21 Septembre 2017

Spent a night at Best Western after catching a ferry from Singapore. Hotel was just a short drive from the ferry terminal and has a convenience store just outside of it which closes only at 12am. Infinity pool with a great view was definitely a pleasant surprise as well. The much talked-bout Spa looked promising, but I arrived late and did not have a chance to experience the packages available - however, took a walk around and the place is definitely tranquil. Best part of Best Western? friendly employees all around who are happy to engage in conversations! Definitely perfect for friends or family trips!

"Amazing hotel in Batam"
Hidde T, 21 Septembre 2017

This hotel is perfect for a quick get away. There is enough to do in the hotel itself because it includes a swimming pool, rooftop bar and a karaoke bar. In addition, the rooms are spacious and the beds (especially the pillows) make sure you sleep like a baby. The hospitality of the hotel employees is excellent, they are really warm and friendly and make sure you feel welcomed. All in all, a great hotel for a quick weekend getaway.

"Good service overall!"
Anchit K, 21 Septembre 2017

The check in procedure was incredibly fast. The best parts of the stay was the amazing rooftop bar which featured a live jazz band, and a Karaoke lounge that was open till 1am serving drinks at good prices! Overall, a good stay at a good location!

"Great short getaway!"
Maoqi H, 21 Septembre 2017

Stayed in the deluxe room, it's really new and clean! They have a very insta-worthy infinity pool! They also have spa and ktv, prices are really affordable. The staff are very attentive and helpful. Really enjoyed my stay there! I also had a drink at the rooftop bar with live music, love the ambience there! I'll definitely stay there when I visit Batam again.

"Above Expectation. Worth for revisit."
Cole C, 11 Septembre 2017

Staff are pleasant and friendly which made us felt like we had made a correct decision to spend our weekend in this hotel. I always believe that attitude of a staff could make your staying more delightful. Scheduled shuttle bus provided to town areas which is quite convenient for guests who would like to travel to mega mall and nagoya mall. I guess distance of travelling from hotel to town would not a big issue if you check their shuttle schedule before travel to town. We are being asked to wait in the lobby for the shuttle and suprisingly their staff will approched personally to inform us that the bus was ready to go. Variety choices of breakfast that being served. Love their omelette the most. Nothing to be complaint about their facilities. Gym, infinity pool, sauna, wifi, and etc. with free access. Would be great if roof top bar added common draft beer like Heineken/Tiger etc. in their menu. We had local food instead of western, it tasted great. The room with lakeside view was great. Nothing to complain about the cleanliness. We will definitely back to this hotel for our next visit.

"A very nice place to stay"
Mark R, 09 Septembre 2017

We were pleasantly surprised by this hotel. We booked for a relaxing weekend and the hotel certainly helped deliver the relaxation we were looking for. The staff were friendly and helpful, and the rooms were comfortable and clean. There is also a lovely rooftop terrace which is great to have a few drinks and listen to the band in the evening. The breakfast was very busy, and hard to get a seat - probably because we were there over a holiday weekend - but overall we were impressed and would stay there again. It is not in a main town area, but getting taxis was not a problem.

"Super amazing!!!"
zhentinglim, 07 Septembre 2017

I stayed in a junior suite for two nights - it was amazing! The shuttle bus picked us up at Mega Mall on time, and the journey to the hotel was short. The staff were extremely friendly and helpful, check in was done in no time. The room was extremely spacious, the bed was super comfy, and the view overlooking the lake was great - something we definitely wouldn't have gotten if we chose another hotel closer to Batam Center! We went to the rooftop bar for dinner on the first day, food was yummy and reasonably priced. The day that we went was also my birthday weekend and my friends surprised me with some arrangements they made with the hotel - when I went back to the hotel room the room was so super nicely decorated with balloons, rose petals and towel art in the form of swans and a birthday cake. It was super amazing! I got to meet the staff who was in charge of the decorations later on and he talked about how they spent 2h putting it together. It was really nicely done and I am thankful to have spent my birthday there! The breakfast buffet spread on the next day was satisfying, with a range of western and asian food. We went to the pool on the next. The lights in the pool at night made it really pretty, and the lounge chairs beside the pool were comfortable for chilling. Massage they had in-house provided by Eska Group was good and reasonably priced. We went during a peak period so we had to call a day in advance in order to book our appointment. We ordered room service for dinner - it was super reasonably priced, didn't differ that much from having it at the bar or at the restaurant downstairs. Service was fast and food was delivered nice and warm. Overall, I enjoyed my stay at the hotel and I would recommend anyone who is going over to Batam for a retreat to go there!

"Good stay!"
_wan006, 05 Septembre 2017

Fast check in to rooms. FOA was able to accomodate our request of having all our rooms on the same floor. One of our rooms was given with a better view and it was really nice as we could see the sunrise in the morning! Breakfast spread is great as there are alot of variety from oatmeals to pastries, kimbap, asian cuisine, cereals and such. Rooms are really nice and clean. Amenities are well provided. Requests for ironing board is made promptly in less than 15mins. Great gym facilities. Probably one of the biggest gym in the hotels in batam. Well equipped with hand towels, yoga mat, yoga ball, weights and such. The outdoor pool is really nice with a great view. Nice to go for a dip before the sunset! However housekeeping team should take note of the privacy please sign for the room. As one of the room attendants entered one of my room when the privacy sign was on. Hope the hotel could take note of this and improve on the procedure to avoid it from happening again. On the last day as we were walking to the lobby, there was a flash mob. Performance by the staffs of the hotel and it was really fun to see! Really nice to see a fun and supporting team! Thank you for the pleasant stay. Will definitely come back again! Great service, great price and not bad of a location too!

"A surprise stay"
Irene D, 31 Août 2017

We went as a company. It was a pleasant surprise to me as I didn't expect any hotel such as this in Batam. The service was impeccable from the ballroom to the restaurant. The staff were polite and friendly. I like that the rooms and amenities were in tact and I had enjoyed the hot showers every night. The spread for breakfast buffet was good and more. The aglio olio was tasty (I ordered via room service). I couldn't give it a 5 stars because I had encountered difficulties communicating to the reception via calls. The command of English was slightly poor and in the end, we had to wait longer for someone to take our requests. Otherwise, I had thoroughly enjoyed my stay.

"Nice room with great view"
blackjack_chua, 28 Août 2017

Booked a junior suite for a night. Room was well furbished with a great view overlooking a lake and greenery. The tub in the room was huge much to the delight for tallies like myself. The hotel had a whirlpool jacuzzi that was hotspring-esque. While the rain prevented us from enjoying the infinity pool, the warm whirlpool proved to be a relaxing highlight on its own. Will definitely recommend best western panbil for couples looking to do a relaxing weekend getaway. It is a one-stop relaxation venue with Eska massage located on the 2nd floor.

"Nice hotel with great view"
Tata H, 25 Août 2017

I was stayed at this hotel around June this year. This hotel is newly open. I like their room design, especially the bathroom. Spacious yet modern design. The staff is friendly, especially Yessi. She's so helpful, friendly and try her best to help us. Kudos to her!

"There's no better service elsewhere than Best Western Premier Panbil."
Jack L, 24 Août 2017

Perhaps one of my most memorable trips to Batam because of this hotel accommodation (decided to pamper myself instead of staying in a budget resort). The service staff took the effort to ensure that our welfare was well taken care off throughout the trip. For instance, the staff was willing to pick my friends and I up from a shopping mall at even though the timing does not complement shuttle bus schedules. This simple initiative certainly goes a long way towards improving the hospitality service. The rooms were also very well maintained and clean - a place you would look forward to going after a long day of activities. Staff was also very responsive to our demanding room service, not to mention the consistent greetings each time we met. My next trip to Batam is already finalized with this hotel. Definitely a recommendation for anyone who wants an all rounded experience.

"Bad Experience"
James L, 23 Août 2017

Room is new but the reno is on going on the next wing. Staff are very new and need to be more careful when handing with service hospitality. The purpose of service is to let the other feel safe and comfort, this is human interaction and experience of soft skill. The personal feeling of security is by respect and the line has to be drawn very clearly on the entire hotel.

"Amazing hotel with great view, great pool, great food!"
NadiaZchermal, 21 Août 2017

Rooms were new, service was beyond excellent! Although they were some hiccups during check in, it was rectified within 15 minutes and everything after that was a breeze! Great amenities within hotel which includes beautiful jacuzzi, infinity pool and great massage place (ESKA) where I did facial and had a great aromatherapy massage. Price was v reasonable, and on par with other massage houses in Nagoya district. This is a 5/10 minutes walk from Kepri Mall and about 15 minutes/20 minutes away from Nagoya Hill shopping mall area. Great spread for buffet breakfast I just cannot complain. If anything, I'll complain that I didn't stay long enough. Lol.

"Nice hotel, at a remote location"
Melvyn H, 21 Août 2017

Had a hard time trying to identify their free transfer service from mega mall as the vehicle does not have any hotel logo and do note you need to register prior your arrival(which I was not informed). BWP location was a bit remote, nearest shopping area is about 15mins drive. Room was huge and nicely decorated. Breakfast was so so, not much variety.

"Great place for a relaxing getaway!"
Carey L, 20 Août 2017

Visited over the weekend for a short vacation. The hotel was grand, very comfortable and provided great service at every instance. Rooms were cozy and clean, any calls for assistance are immediately attended to as well. Love the infinity pool and the heated jacuzzi is to die for! Also enjoyed a relaxing reflexology session after shopping. Overall a great experience !

"Comfortable "
John R, 16 Août 2017

Had an adjoining room at first which was not good as you could hear much noise in other room, but Kiki and Vani very helpful in reception and helped me change room It's a comfortable hotel, but it's a bit remote, bike hire was good for a trip around local residence area Good helpful staff!

"Excellent stay, Highly recommended!"
Ivan T, 15 Août 2017

Stayed for a day during August 2017 for a short getaway -- rooms are pristine, modern and no short of amenities. Superior room is spacious with rotatable TV, free minibar and a bathtub. View from the room was perfect, facing the Duriangang river. Hotel staff are extremely polite and friendly, and hotel also offers free shuttle services to Batam Center. Massage therapy services are top notch and highly affordable. Rooftop bar serves great local cuisine and cocktails. The breakfast menu is extremely impressive with a huge variety and the egg station is a must-try. Experience in this hotel overall has exceeded all my expectations and would definitely recommend everybody to visit!

"Amazing place!"
hannahlim1209, 13 Août 2017

The room was great, really comfortable place to stay in. Breakfast was amazing, a lot of variety and the staff were kind and very helpful, helped us a lot during our trip. Amenities were good too, with an infinity pool with a good view and a jacuzzi as well.

"Excellent Service"
Eunice T, 13 Août 2017

I've been to Batam a few times and stayed in different Hotels and Resorts during my trips, but none of my previous accommodations provided me with a service as remarkable as the staffs from BWP did, especially Frwin Duty Manager and Kiki Guest Services! Apart from the great service crew, me and my friends also enjoyed the buffet breakfast provided, which came with a wide spread sure to satisfy any guest.

"Perfect place for a relaxing getaway with a phenomenal view from the pool"
Wei Rong T, 13 Août 2017

The room was spacious and the bed was comfortable. The hotel staff was always hospitable and catered to every request that my friends and I made. Special mention to the Duty Manager on 6th August, Frwin, and Kiki from Guest Services for allowing us to check-out late - because of this, we managed to enjoy the phenomenal view from the infinity pool before taking our ferry ride home.

jermehchon, 07 Août 2017

It was an extremely comfortable stay at BWP. Hotel staff were really friendly, and ready to assist when needed. Infinity pool that was situated at level 2 was fabulous as well!! Has other facilities like massage and salons as well.

"Great Stay"
Aziz Imran T, 07 Août 2017

Room looked great and the infinity pool and scenery of the lake is a sight to behold. Breakfast had a good spread of local and international cuisine. Staff were very friendly and welcoming to my party as well.

"Comfortable stay "
arlin97, 06 Août 2017

Stay was quite comfortable, with comfortable bed (pillows might be too soft), room slippers provided. Rooms relatively new. However room aircon was too cold when it was adjusted to higher temperatures and room view is limited (on the side of hotel facing another building not yet occupied). The hotel lobby is big and comfortable with many seats for resting. Welcome drink provided. Location is a little far from batam centre ferry terminal, however hotel provides shuttle service to specified locations (e.g. Nagoya mall) at certain timings. Bicycles are available from rental. There is a kepri mall about 5 min drive away from hotel, a mini supermart near the hotel car park. The restaurant at level 15 offers an even great view compared to level 2. The 1.2m deep pool offers a great view, non-swimmers will get to rest at the seats available at the swimming pool. Jacuzzi is also available opposite the pool. There is a mini garden on ground floor, with stone pebbles on ground for self foot reflexology. Hotel staff were generally helpful and friendly.

"Smiles Everywhere"
augustpungkit, 04 Août 2017

Stayed 1 night in this hotel. Business Hotel. Situated near the Batam industrial area. Greeted with smiles from the 1st security checkpoint of the hotel (staff of the hotel just making sure who is in the incoming transportation before manually removing the barricade which sometimes irritate the drivers because the checkpoint was situated in an awkward location of an uphill slope) I went on a weekday. Check in and out were fast and efficient. Pros - Majority of the staff speaks English, maybe not the housekeeping though. However, they always greeted you with their bright smiles! (not all staffs in Batam Hotel industry speaks English) - Do provide shuttle service to Mega Mall and Nagoya Mall (liaise with front desk, think they provide pick up service as well? Need to double check) - Love the bed and the interior of the room (Mine was Superior) - Number of choices on the cable TV. Cons - Nothing around the area within walking distance (It was ok for me as I was not planning on shopping). There is Panbil Mall driving distance around 10mins. (Taxi from hotel cost 50000rp for 1 trip). Panbil Mall is not really tourist spot, more to cater to the locals who are working around the area. There is the Ramayana Supermarket (Not as much product as in Matahari or Carrefour) Local eateries. - The only disappointing part is the food. It was not bad but maybe not to my preference. Had my dinner at the restaurant of the hotel. Ordered Seafood Hor Fun and Oxtail Soup. My Hor Fun was more vegetarian than seafood. It is still fine but the style of cooking not to my taste, Oxtail Soup not enough oomph. Morning breakfast, variety of choices, I like the gado gado the most. The others were decent (but again most food provided by hotels in Batam tasted almost the same). they go the extra mile of helping you with your coffee or tea. Overall enjoyed my stay in this hotel. Had a good rest. Nice and comfortable ambience. They do provide massage as well (offered by Eska, not too sure about the pricing though) You have a great pool of staff!

"Clean and Comfortable rooms"
Vania W, 30 Juillet 2017

Had a great time in this hotel. Great amenities. Fully furnished gym and beautiful swimming pool. Fantastic view from the room. The hotel has karaoke rooms and Spa & Massage, it has all we need for a good night.

"Amazing place"
Lockie O, 30 Juillet 2017

Amazing rooms, awesome pool, and great amenities. What more can you ask for? The view from the rooms are great and the night skyline seen from the rooftop bar is breathtaking! Would strongly recommend anyone going to Batam for a holiday to choose this hotel!

"Great for a short vacation"
Teo C, 30 Juillet 2017

Good package price. Filled with amenities for a relaxing experience. The hotel is at the top of a hill with a lobby that is grand and spacious giving a great first impression. Lobby is big enough for most, to relax with self service snacks and drink while waiting to check in. Toilet and rooms are clean and nice. Staff are friendly and courteous, do approach them for anything you need.

"One of the best"
Abdul W, 30 Juillet 2017

Quite a good stay. Everything was good. Nice view. Nice room nice places to take picture and cheap food. A supermarket nearby to get snack. Cons is the aircon cannot adjust or maybe just my room spoil. Tried increasing to 30C still very cold. Like a constant 20C. Off aircon still the same. Swimming pool was damn cold even when the blazing sun was out. Whirlpool hot, swimming pool cold. Pros. Nice view. Nice gym. Good service.

"Great Rooms, Poor Food Service"
Rick P, 28 Juillet 2017

The rooms and overall hotel amenities are excellent, with no complaints. However, with a supposed 4 Star hotel rating and paying 10% for service, there is a lot of room for improvement. 1) Dining on the roof top, food arrived with no placemats or cutlery 2) The Nachos came out of a packet and sprinkled with cheese, not heated or melted, until requested 3) Poolside - the lovely trainee was doing her best, but suffered some memory lapse trying to remember what was being ordered. No napkins with the food and when requested, came 30 minutes later with an apology. We were the only ones there. 4) Room service order of Apple Pie and ice cream came without the latter and promised, but did not arrive until re-requested and 40 minutes later. The apple pie looked like it had seen better days. What is the problem here? - Clearly the management need to invest more time, effort and caring in grooming and training their staff in exemplary service, commensurate with a truly 4 Star hotel. Hence the 3 "Average" Review rating, which would probably keep us away in the future and no glowing recommendations to others.

"Awesome food and service"
MarcusKillian, 27 Juillet 2017

The hotel rooms are luxurious and well kept, with some offering fantastic views over Batam island. The International breakfast buffet is likely one of the best you can find in Batam with most dishes being very well executed. Finally, the service staff was always friendly and helpful whenever we needed directions or recommendations for activities that were available in Batam. Overall a fantastic stay in likely the best hotel within Batam. And all for an affordable price too.

"The Best in Batam"
527bilaln, 26 Juillet 2017

One of the very best and comfortable experience I had in my last 8 months of travelling was in Best Western Premier Panbil in Batam, Indonesia. The hotel offered best of its services, very clean and very affordable. You guys made my stay the best

"Spa visit"
JeanHH, 25 Juillet 2017

I can highly recommend the spa at this hotel. Great service by lovely staff. Great value for money. I had a manicure and pedicure. Going back tomorrow for a body massage. The ginger tea I had was very relaxing.

"New beautiful hotel with good facilities "
SGCouple, 21 Juillet 2017

I stayed here for a school trip with my 273 students and 12 other teachers. We started two nights and spent much time in the spacious conference rooms and ballroom doing teambuilding activities. Overall feedback from students and teachers alike ranked the hotel accommodation very positively. There was a clinic in the hotel which was manned by a nurse (the doc seemed to be occupied n away) The buffet breakfast was very decent with local and continental offerings. Also appreciated the hotel owner's son checking in on us. Personally I enjoyed an excellent body massage in the spa for a very reasonable price. There was a small glitch and I wasn't returned my booking deposit when I paid for the service. There was a karaoke lounge which we were hoping to use but had to pass up on as we hadn't the time/energy when it opened between 5-11 (or something like that) Lastly, I will like to come back for the infinity pool with a decent infinity view. Unfortunately, we didnt use the pool due to a rule of the school trip.

"Weekend staycation: a home away from home"
Terence C, 21 Juillet 2017

First time stay at BWP. Like the facilities very much, in particular, swimming pool, sauna, steam room and fitness center. Also not to forget the Eska Wellness Spa and Massage. Highly recommended to stay at this hotel!

"Excellent for a Weekend Get-Away"
HanSiang_Eoh, 16 Juillet 2017

First time visited Batam and stayed at BWP. Like it very much, including the facilities (Swimming pool, sauna, steam room, fitness center, jazz lounge) Also not to forget the Eska Wellness Spa Massage and Salon. Good price for 2-in-1 (massage & facial) The hotel restaurant - Nasi Goreng Premier is superb. Super tasty and authentic taste. Free shuttle from/to Nagoya Hills Shopping mall. Great stay. Will stay again.

"the best place at Batam city for leisure and business"
prasagus, 16 Juillet 2017

Rooftop bar, the swiming pool, lake view: best for relaxing during night. During the day, it's good also for small gathering. I met business people and confident to invite them join for some meetings in the hotel. The hotel accessible to airport and Batam Center, the government and business district.

"Excellent Location for a Weekend Get-Away"
Oscar H, 16 Juillet 2017

Have been to Best Western Panbil with group of friends for a 3D2N stay twice this year. First visit was in March, check-in procedure was smoothly executed and our reservations and additional requests for extra beds were all fully met. Furthermore, even though the SkyBar was closed for renovation then, the hotel had many other great facilities to offer such as the Infinity Pool, Jacuzzi, Karaoke and many more. (The Infinity Pool had a lifeguard on duty till roughly 7PM) Needless to say, the hotel staffs were great. Though English wasn't their first language, they will still be able to serve you well in a friendly and professional manner. The two rooms we had were simply perfect and there was nothing more that my friends and I would add. Rooms were reasonably spacious with strong wifi access from all corners of the room and lights were could be easily adjusted by bedside buttons. Beds were firm and comfortable while toilets were aromatic, squeaky clean and complete with all basic toiletries (toothbrush, disp. Shaver, comb). Last but not least, the hot showers were consistently available and did not disappoint. Our mornings always started off with a continental buffet style offering an incredible spread of Indonesian cuisine ranging from the Pempek, Bubur Ayam and Lontong Sayur. This is also accompanied by the cereal, fruits and egg station with ready-made food by the sides (Nasi Goreng, Mee Goreng) I personally enjoyed the classic chocolate milk with Ko Ko Krunch combo. Although, some local dishes like the Pempek could have definitely been fresher and hotter. As a whole, the breakfast experience we had at Best Western Panbil, Batam was very satisfactory. On check-out day, the procedures went on as smooth as the day we checked in. There were no issues and we discussed within the group about how we were definitely going to come back here again. Consequently we came back for our second visit in June and our experience was definitely as memorable as our first. Also, although the SkyBar just opened and although most of us don't consume alcohol, we still had a really incredible experience with the majestic view offered from the bar. So don't feel pressured for the need to drink at the bar and simply just immerse at the view it offers :). Would highly reccommend to anyone who is looking for a reasonably affordable weekend get-away in Batam. Cheers from Singapore!

"Doesn't even deserve a star"
dexxie13, 15 Juillet 2017

This hotel doesn't even deserve a star and I'll explain why. It's HORRIBLE. That's what we've experienced so far, still staying here as I write this. Horrible 1. Check-in was a nightmare. Apparently the front desk could not get their facts right. When I asked if the room I've booked faces the lake, the staff said all executive rooms faces the lake but he actually meant executive "Suites". I got a horrible shock when I arrived at the room as expectations were set. Fine. I accepted the room nonetheless since it was what I paid for. Horrible 2. The rooms weren't ready when we arrived at about 11.45pm. Reasonable. And the lady at the counter suggested us to take their hotel shuttle to Nagoya Hill Shopping and said that the shuttle leaves at 12pm. We waited at the hotel lobby until 12.15pm and no one called us. I had to walk up to the reception and ask if the shuttle has left only to realize that they had forgotten to arrange for it. Horrible 3. We checked in at 3.30pm and their system was down so we had to wait AGAIN. As an executive guest, the front desk should inform us what privileges am I entitled for. I still had to prompt her to explain to us what can we can enjoy. What kind of executive club service is this!? If your staff have no time to explain at least prepare a letter to explain the privileges. Why are we paying double the normal room charges for!? Horrible 4. The staff have horrible knowledge of their own hotel. First the rooms, then the timing of their so-called afternoon tea and evening cocktails. The lady at the counter told us it's at 4pm to 5pm but when we went up to the lounge at 4.15pm, no one was there. Air-con off, lights off. What kind of executive lounge is this!? I called the duty manager to clarify and he apologized told us that cocktail starts at 5pm and ensured that someone will be there if we go up. We just arrived at 5pm, the lounge was empty, and everything was off. Nobody is there. Until after a while someone came in to serve us things from the menu in a hotel restaurant. Which is very odd. This is not the first time we stay in a hotel with club facilities. Horrible 5. I'm still waiting for service recovery from the duty manager, Sharil who seems cannot be bothered.

"Excellent Service and a beautiful hotel "
gurmeet8857, 11 Juillet 2017

My Wife and I decide to stay at this hotel to celebrate our 1st wedding anniversary. On checking in to the hotel I was given a very warm welcome by the staff and special mention to Mr Keken who is the front office manager. Mr Keken and his staff when the extra mile to assist me in my surprise wedding decoration of my room. Mr Keken thank you for making my day. This is call customer service to the perfection. The hotel cannot be what it is without having a wonderful manager like you n your staff. Not forgetting a special mention of a staff namely: Ms Dian who assisted me in giving ideas for the decoration. Thank u The rooms was mind blowing and the facilities at the hotel are awesome and excellent. This hotel provide you Everything under one roof. The breakfast at the hotel is awesome. You will be lost for words. Lastly once again thank you to Mr Keken and his staff. Thank you to Ms Dian for you awesome ideas.

"New 4.5 star Batam hotel"
davin l, 11 Juillet 2017

Great stay with free minibar and nespresso in all rooms. Still on soft launch since Jan '17, I think with my promo price and Executive Lounge privileges thrown in, there wasn't a better deal for the timing of my trip to Batam. Very comfortable bed and bathroom. If one is looking for convenience to the usual shopping haunts, it may seem far but they do have a shuttle bus service to the usual haunts. As this wasn't the purpose of my trip to shop, I loved this hotel and staff. Great infinity pool view of the island.

Malaiarasi S, 09 Juillet 2017

Great great service and met the most friendliest staffs till date. Breakfast was good! We will definitely be back again in September for a longer stay! Pretty convenient and accessbile to the malls and they even have shuttle service to the nagoya mall, drop off and pick up! Perfect! Please keep with the standard!

"Great service from check-in to check-out"
danielpark86, 06 Juillet 2017

The hotel staffs are very friendly. I did not ask for room with good views, but the staff (forgotten her name) mentioned the different kinds of views to me and even recommend to me some of the better views. Then during the stay, as and when I needed in-room service, the staffs delivered my request promptly. The Nasi Goreng is highly recommended! The check-out is prompt and the staff even asked if I need transportation to the ferry terminal. I am very pleased with my staycation at Best Western.

"Very nice experience in Batam with Family "
Yana R, 06 Juillet 2017

So nice Hotel ,great situated in best place I think .Around golfs ,so clean and beautiful place around,Hotel new and modern,rooms also nice decorated and clean .U has restaurant that not expensive at all and food very delicious ! Staff so friendly,helpful and professional. Hous keeping very fast and really great . All that was asked was immediately carried out.Thanks for our room Mr Aji from house keeping! Also staff from food and beverage so quick and helpful!Near of the hotel u has mall very nice where u can buy what u want and eat also there r a Lot of restaurant. Really we has great time in Batam and in hotel also.Good quality not expensive .

"Centralised location, Clean room & Great service"
Karine0880, 03 Juillet 2017

Best Western is just a short drive from Batam Centre ferry terminal / Mega Mall and Nagoya. And Kepri Mall is just minutes away if you need a quick fix for your craving for Nasi Padang. Can't emphasize enough about the decor and cleanliness of the room. I was given a room which I thought must be one with the best view! Love to stay in there all day long. Definitely coming back for a longer stay!

pattyfries, 03 Juillet 2017

My friends and I frequent Batam regularly and this is our favourite hotel by far! We were mesmerised by the infinity pool that's overlooking the greeneries. I love how everything in the hotel is very neat and clean. I assure you, it'll be the cleanest hotel you can get in Batam. Definitely coming back here in future!

"Rooms and facilities were great but service was absolutely horrible"
dumbo5151, 02 Juillet 2017

Pros Room and facilities were absolutely amazing Cons Service and staff attitude was appalling! Senior staff especially supervisor needs serious retraining. This hotel does not respond to email. Very poor customer service.

"Best new hotel in batam and worth for the price"
stayler, 29 Juin 2017

One of the best brand new hotel in batam. Although the location may not near the city or nagoya, however the hotel has free shuttle bus to nagoya or megamall every 2 hour ( travel time around 20-30 min). Therefore is doesn't really matter for me as the my main goal is to have a short gateaway. The hotel itself has a greenery view infinity pool, jacuzzi, ESKA massage, family KTV(totally cheap as fee is charge by room and rooftop lounge( great view at night). One small KTV room about sgd 9 per hour including tax, while the space can fit like 10ppl). It has chinese, english and korean song. Although it may not so advance in song list, but wat to expect more with just $9 for a room. For the lounge, the price is cheap as well. Therefore, you can have hair cut at $18 (wash+cut+blow), shop at nagoya with last pick up at 8pm (the shuttle bus is not those big bus bt is a small van with the heart warming driver to make sure you are pick up when they drop you off. Their morning international buffel is fabulous as it's like a 4 star hotel standard. Lobby always have juice and fruit water refreshment and even some curry puffs during tea time. Their wifi is high speed and good coverage. Definitely will recommend to friends and come back again.

"Great value for my 3D2N stay"
Ella L, 28 Juin 2017

Hotel staff conducted themselves professionally throughout my stay! The hotel has various amenities for families friends and couples to spend time together e.g.the whirlpool, infinity pool, spa, ktv, etc. The malls were easily accessible with the free shuttle that goes to Nagoya hill and mega mall! To top it all off the view of the lake from the room was majestic! The rooftop bar also served food at very reasonable prices ! Overall very very happy with the service ! Will come back!

"good value for money"
Elisa_W721, 26 Juin 2017

good things about the hotel: - not far away from ferry yet in a quiet surroundings - hotel staffs are all friendly the service is good - the bed and mattress - breakfast - the ESKA spa at the 2nd floor is really good value for money bad things -sound proof of the room is really bad, i can hear my neighbour doing business, luckily they didn't during late night - i pressed the privacy button when i left the room for breakfast, when i back to the room i see staff cleaning my room , did i say no to disturb already? - no security check

"Wonderful 2D1N at Best Western Premier Panbil :)"
thebrainyspecs, 21 Juin 2017

We stayed for 1 night at this hotel and the entire experience was amazing. Although we were about an hour early for check-in, the reception staff checked us in right away and we were able to go up to our rooms. When we entered, we were served a refreshing glass of juice that felt awesome after experiencing the Batam sun. The service staff were friendly, professional and really went out of their way to attend to your needs. I loved the non-smoking rooms and how everything was really clean and fresh :D We also visited the spa and the restaurant on the 15th floor while we were there. The spa was an amazing experience and the masseuse was also very caring and professional, constantly checking in with me to make sure I did not feel any discomfort whatsoever during the massage. The quality of food at the restaurant is excellent, and I would particularly recommend the mushroom soup which is really delicious. All in all, I am definitely going to come back to Best Western Premier for my next visit to Batam-- and I'm already hoping the next visit will be soon :)

"The best hotel I have ever stayed in Batam"
Jims X, 20 Juin 2017

Having a wonderful experience for my first time stayed in this hotel. Professional customer service, cosy room, well breakfast & world-class buffet served. Entertainment areas are conveniently accessible within the premises. It's value for money & will definitely be my first choice for my next visit to Batam.

"Very Good Service"
ericng168, 19 Juin 2017

The room is very nice and comfortable to stay with, their staffs are friendly and polite. It very worth for the money to stay in this hotel as the environment is so relaxing and nice. There is Wifi in the room and lobby as I won't miss any important email during my stay. Thank you, I'll come back to stay in this hotel again.

"Beyond Expectation"
j_herliani, 14 Juin 2017

We stayed for 2 nights at this new hotel as a weekend getaway. Our stay was definitely beyond expectations. It was a perfect staycation - think tranquility and rejuvenating. Location: It's a new hotel located in the Panbil industry area. Most of the rooms are overlooking the lake and undeveloped forest area which we love. There's a small minimart just opposite the hotel which makes it convenient for guests to grab snacks or necessities. It's a perfect haven for us since we just want to be away from the hustle and bustle of the city. Batam Centre is just a short 15 mins taxi ride away and I like that we can just book a Bluebird Taxi to pick us up at the lobby unlike other hotels in the city. In addition, the hotel provides complimentary shuttle services to Nagoya and Megamall for guests which we manage to utilize 2x during our trip. Check-In: Checking in was a breeze. We were served welcome drinks upon reaching the lobby. However, FO staffs could be much more friendlier and welcoming. Most of the staffs we've met are definitely welcoming and serve with a smile. The service lifts require us to tap our keycard to access the levels which gives an added security. Rooms: We've booked the Superior Room and was assigned a room on the 9th floor, overlooking the lake which we love! The room is cozy and more than sufficient for 2 pax. We love the functional lights buttons by the bedside table which serves its practical function and we could basically assess all the lights in the room without getting out of the bed. Cleanliness was top notch as well. Facilities: We love the infinity pool that we swam for 3 consecutive days throughout our stay. They come with a kids size pool as well as adult pool. Definitely family-friendly to keep the young ones occupied. We tried the in-house Eska Spa as well and it's good! The hotel comes equipped with a Karaoke lounge which we did not get to try it. Basically, we can spend an entire day at the hotel without even getting out. The room service menu looks good too. But unfortunately, we did not get to try it and ordered Gojek food delivery instead. Breakfast: We had complimentary breakfast at the ground floor dining area. On our first day, we woke up slightly later and were left with not much food option. However, the second day spread was awesome (probably due to lesser diners on a Monday morning). Conclusion: Overall, despite its location, we enjoyed our stay thoroughly and would not hesitate to return and recommend it to our friends and families. However, I personally thought that more thorough vehicle checks with the use of metal detectors should be in place (like most hotels I've stayed in Jakarta do) to minimize security lapses. My taxi was not checked at all out of so many times I went in and out of the hotel. In addition, the presence of the metal detector at the front gate was not utilize at all and there was nobody checking guests' belongings. It will be better to enforce such stringent checks in future.

"One night stay. "
A L, 12 Juin 2017

Went to batam over the weekend and stayed at this hotel with my Gf. The junior suite was awesome and comfy. The wifi was fast and the amenities are good! Would stay there again!! Free shuttle service back to the mall /ferry terminal too!

"Great hotel in Batam!"
soh_josephine, 11 Juin 2017

The view of the lush green fields from our room was amazing! The room was big, clean, and very comfortable. Our room also had a really big bathtub and rain shower. The Spa and rooftop bar within the hotel were affordable and offered great service. Moreover, the staff were helpful and thoughtful. If you're bored, the hotel also has a shuttle service to nearby malls, as well as to the ferry terminal. Overall I had a really relaxing respite in the Hotel.

"Simply Amazing!"
superspeed123, 10 Juin 2017

The rooms are spacious and the beds are comfortable. Facilities are great and the service is excellent! My wife and I really enjoyed the view from our room and we shared a bottle of wine ordered from room service. Excellent too I must add. Strongly recommend for any visitors to Batam!!!

"Great experience, go try it!"
HHKong, 04 Juin 2017

Overall a fantastic experience, definitely recommended. The hotel is easily accessible, by car it is about 15 mins away from the terminal, 15 mins to Nagoya Hill shopping mall, and there are a few smaller malls around it. the staff were really friendly, the check in was smooth and we were able to go up to the room pretty quickly. The hotel room was amazing, clean, comfortable and the wifi was fast. Actually it was fast all around the hotel, not just the rooms. The roofttop bar is a must, the drinks and food were both delicious and affordable! We had lunch there and decided to come back to have dinner and a few drinks. I had a great time there and I would love to come back again.

"Highly recommended!"
Chelsea S, 03 Juin 2017

The stay was excellent. The breakfast spread was great! And the room was nice, comfortable, and the view from the room was breathtaking. The service staff were very hospitable and welcoming. They provide free shuttle service to the malls too!

"Spanking new with fantastic service!"
Theodore P, 01 Juin 2017

The first steps into the lobby was awe-inspiring with marble floors and a well decorated ceiling. We were greeted at the door and once again at the reception counter where the friendly staff checked us in. The lobby had complimentary infused water with comfy lounge chairs in case anyone needed/wanted to sit and chill. The rooftop bar was overlooking a lake that you unfortunately cannot see at night but you will be able to see the night view of Batam city which makes it a romantic spot for a short getaway. Overall, i was very surprised at the standards of service and amenities for the price i paid (5 star amenities at 4 star price). 11/10 will stay again!

"Fantastic stay in a new and luxurious hotel!"
Raymond W, 31 Mai 2017

I was in Batam for a short getaway. A friend had recommended that I book this hotel and it lived up to my expectations. Got a lovely suite overlooking the lake and the staff were friendly and polite. In particular, the receptionist was extremely helpful, having acceded to several of my last minute requests regarding the booking. The room was comfortable in every way. Clean and stylish. I had also ordered room service in the middle of the night and gotten good food and efficient service. The hotel has great amenities that I recommend future patrons to fully utilise - the spa, gym and infinity pool. Definitely a great way to start or end the day if you have other activities. Not forgetting the incredible rooftop bar overlooking the vast landscape. My time with Best Western Panbil was fantastic and I will certainly return another time!

"Love it!"
Evelyn L, 31 Mai 2017

Stayed there recently and had an enjoyable and wonderful experience there. The staff is very friendly. Room is very clean and comfortable. Overall my experience there is really awesome. Wouldn't mind going back there for another short vacation!

"Great experience!"
yq92, 30 Mai 2017

Booked an overnight stay over the weekend. Took up a junior suite and the room was clean and pleasant. The staff were also very friendly and helpful. The food that was provided was delicious as well. Will definitely be back. 10/10

"Best hotel I've stayed in Batam"
Bryan L, 30 Mai 2017

I'm a photographer and I travel to Batam few times a year from Singapore, and my friend told me this was a new hotel and asked me to try. So I did and I was pleasantly surprised at the cleanliness, high service standards and also the facilities at the hotel! The gym is well maintained, very clean and nice infinity pool, and also a very breathtaking view overseeing a forest and a lake. And the room I had gave me a really nice view of the sunrise as well. Rooms are clean and very nicely designed with ample power plugs to charge my phone and cameras. The hotel is only 10mins away from Batam Center and they even provide shuttle bus transfers to malls which really made things very convenient. I'm in the midst of planning a business meeting at this hotel currently and I'll be back with another review for business travellers!

Tom L, 23 Mai 2017

We booked 4 rooms 2 months before our trip through agoda and got the confirmation. However on check in, we were told that the hotel in overbooked, along with approximately 20 other guests! It was an obvious scam as they conveniently have another 1 star hotel nearby to house all of us, EVEN AT NO EXTRA CHARGE. Even if we did move to the 1 star hotel, they wouldn't refund us the difference in price. The exterior and the newness of the hotel might get you at first, but with the way they conduct their business, I would never stay at this or the other affiliate hotels ever.

"Beautiful hotel but horribly run; don't stay here unless you want to be shouted at and left without a room. "
User, 14 Mai 2017

When we arrived at Best Western Premier Panbil Hotel (BW), we were informed that BW had RUN OUT OF ROOMS. Edwin, the manager of BW, was in charge of speaking to us. From conciliatory, he became defensive, and then became outright aggressive. He told us that this was the complete fault of Agoda because they had told Agoda not to accept bookings anymore (we made our booking two months back) and all they could do was to put us up at a third rate hotel (we were given two downright crummy choices) and that any differential in price was to be born by us solely??? I told him that we had just corresponded with Agoda about our booking a week ago, during which Agoda had confirmed with us that Agoda and BW would be (i) cancelling one room and (ii) an extra bed would be added to one of the rooms, as confirmed by Jerry of the Reservations Department of BW) AND two weeks ago I had called BW and was informed that (i) they could find my booking under my name and (ii) they could not amend the booking for me/ make a new booking for me and any booking had to be made through Agoda. In addition to what I had just mentioned, I saw a list on the BW's reception desk which clearly stated my name and my room bookings! How could BW then say that they had not received my booking? I guess they must have realised that denying my booking existed was going to be futile (which hotel which is very sure that the booking doesn't exist would offer me an alternative hotel?) because MAGICALLY they provided us with a villa down the hill. Which hotel which really doesn't have any record of your booking would provide you with alternative abode? Anyhow, this may sound like good compensation but we came in a group of 9 people and we were forced to squeeze into three rooms with three of us sleeping on mattresses on the floor. We were promised a brand new hotel which had just opened in 2017 but instead we were getting a run down bungalow deep in the middle of a residential estate with no security service, no porter and no staff to assist us. We were provided with a van but a van which my 88 year old grandmother can barely climb up and down from. We were promised hot water but instead we have cold water which trickles down from a tap in a dingy toilet. Instead of room service, we got a toilet which had been used regularly and recently as there are 2 used shavers, 1 soiled toothbrush and a tub of exfoliating gel in it. This is a horrible HORRIBLE place to live in and we never would have taken it if not for the fact that it is a public holiday and there are no other hotels available. If BW had acted responsibly, perhaps we wouldn't have been stranded without baggage for 90 minutes in a hotel lobby and we, including elderly, wouldn't be staying in dingy, desolate and dirty villa on the outskirts of town. Now we are back in our town but BW has refused to reply any of our calls or emails, including that of Agoda (the booking agent). It's okay to be wrong, but it's downright despicable to pretend like nothing has happened. Long story short - this place make look glamorous but if you don't want to be left without a hotel/avoid being screamed at by an incompetent manager, you would do better staying somewhere else.

"nice new hotel"
zuanyin88, 07 Mai 2017

stayed in executive suite on last weekend. no crowd so check-in process is very fast. all staffs is very polite and greet us upon our arrival. welcome drink was given when we arrived in the hotel. hotel provide free shuttle services from batam city terminal to nagoya hill mall & mega mall, need to make reservation at the check-in counter. limited time slot and seats due to the vehicle is MPV. executive suite room is very spacious and big. variety of TV channels. a wide range of breakfast spread. Eska spa located at level 2 is good, as their services is excellent. the only downside of the room is soundproof of the room, you can hear the slamming door sound of other hotel guest. will stay again when i come back to batam.

Nur H, 07 Mai 2017

We went there for a short 3 days trip as it was a long weekend. We book the executive suite. Very nice and cosy room. In room dining service was good and fast. We were also given early check in. However we stayed on the third floor and every night we can hear the noisy karaoke from the floor below us. We didnt really mind it though. Will definitely come here again!

Rowell D, 03 Mai 2017

Stay date: May 1 to 3, 2017 - It's my post birthday celebration that's why decided to have a staycation and first time to experience Batam Indonesia. Feel excited since I know that booked a room from an established chain of hotel which is Best Western. I chose this hotel compare to Radisson since I want to try the product. Front Office - Guest Services & Reception. Arrived at the hotel at 1530hrs Batam Indonesia time (1630hrs SG time) and disappointed immediately since without no greetings even just a simple good afternoon was given to us a courtesy. We approached reception and not also acknowledge. The first word we heard is Checking In? Rather a greetings or how may I assist you? At check in we waited and found out that the room is not ready (1530hrs) and check-in time is 2 pm. It's fine for us to wait since we don't want to ruin our time and our mood, however, the worst is no apology was given to us or offer a seat or any alternative offer. As a guest, we need to know our entitlements and even upon check in there's no information given prior to our reservation in an Executive room. As we're standing in front of the reception I asked the receptionist if we can wait for our room in Executive Lounge since we are tired and just to have some relaxation. We just inform that the club is in 15th floor. Thought everything was ok and it's fine to wait for the room and since we can have some drinks as club entitlements in the club. Upon reaching the club floor, surprise that still no one greets us or offer us a seat. We just asked if we have a reservation. That's quite strange rather than offer us a seat. As Executive room guest, clearly stated in our reservation a club access and light refreshment, however, nothing was served to us. As waited for our room seating at the lounge without any offered drinks we just patiently seated and just wait for our room. At 1615hrs, our room key was given to us with a complimentary upgrade to Junior Suite which 1 category up from Executive Room which I'm not asking and when I ask cause we're fine with our room that we reserved and we just need is the original room that we reserved and the entitlements that we paid, however, our room still not ready that's why they gave us an upgrade. We just left the executive lounge without any service that we are thinking from a club lounge, a really disappointing moments. We also encountered a lady receptionist (with name started as letter N - apology not to mention the full name, however, hope management needs to know that this lady cannot be in the front line) that look us a tiger look, very fierce and looks she likes to eat us since we raised our concern with her colleagues. She never nods or greeted us when we approached the Reception counter. Another very disappointing experienced. Upon reaching our room 1119, yes I can say that the room is a luxury. Design perfectly with a great interior design which is superbly satisfactory. Suite Room - Amenities & beddings are well set up. The bed is perfectly set up with 4 comfortable pillows. The bathroom is well designed too, however, there is a sewage smell which intermittently you can smell especially in the night time. We informed to Reception about the issue and once again no apology and they just inform that they will inform the Duty Manager. Another downfall of service which honestly all they need is to offer a technical team to check or someone to show that they are concern with our well being. We just let it past and just closed the bathroom door. While we are getting to sleep around approximately 8 pm, we're just bothered with a loud hammering and knocking above our room and it's really caused inconvenience. We called reception and asked politely till what time the construction going maybe they can stop it since it's already late. I was informed that they will inform to Duty Manager. After a while, I received a call from the DM and he told us that the construction noise is coming from the other building which is quite annoying since we clearly mentioned to the receptionist that the noise is coming from above our room itself. I mean he can ask apology first and next is to investigate where is the noise coming and make an action. No apology was given to us once again for this. F&B- The only best here is the main restaurant waiter such as Hermansya, Allan, Lucia, Cecep and the Restaurant Captain who have a kind attitude and trying to their best to give us great service. Their capability or knowledge in F&B is not that broad or I can say that they don't have adequate training. The sequence of service is not there however by a good trainer they can be an excellent one coz of their positive attitude. There's no hostess to welcome you and usher, it's again downfall of service. Lacking in all aspect. Breakfast Buffet - Superbly lots of choices and daily main dish served different menu. International sets of fine cuisine that surely enjoyable to have a healthy breakfast. The lobby is amazing however sewage smell is presence and you can smell it everywhere. Communication? Lack of understanding in English language. Duty Manager who attends us didn't know how to attend and solve the issue that we're having. He never place his shoes to ourselves. Didn't care for our wellbeing and never offered an alternative or anything when we discussed our supposed to have club guest entitlements. He just informs us that he just new and hotel is new and the service that we are discussing with him is from other hotel and not at this hotel. When we heard that we just keep silent and let the days pass and finish our stay, look for something that we can make out stay a memorable one since giving a constructive feedback is useless. We're waiting for a call from Duty Manager since I also mentioned the foul sewage smell, however, no action or service recovery given. Housekeeping - Superb, deserved to be recognized and appreciated. They did a great job especially the one attended us. Turn down is a surprise. Surely appreciated their kind service with a human touch. Operator - Hard to reach and most of the time no one is answering our call. They don't have standard 3 rings someone will answer the phone, however, in this hotel, they don't have that standard. At one instance, our coffee machine is not working when we want to drink coffee. At last, someone answers the phone after 10 minutes of trying. The worst thing is the operator is not willing us to assist instead she just want to transfer our call to engineering and we are the one to speak with them with regards to our concern, really don't know what kind of customer service they have. My only main concern with this is if emergency cases and no one is picking up the phone, whom we can call? Engineering - Deserved to be recognized too when he attended us and fixed our coffee machine in the room. Spa - the information for the package such as Champagne as a welcome drink is misleading since when we get the package for the Spa, instead of Champagne we received a Sparkling red wine. The most unprofessional service is also when my 3 messages or email sent to them directly on their website which there is an option to contact them. I sent 3 messages/email, however, all of them was not been reply. My post birthday and honeymoon celebration was really not been a memorable cause of the shortfall services of this hotel. Verdict: A very luxurious property, however, lacking in all customer service especially the Front Office. No human touch. With all my respect and not to discriminate, Communication is also a big problem, they can't understand English. Comfortability is great especially the bed and room. TV reception is blurred, cannot watch my fav channel like HBO, they need to switch to High Definition. Don't book Executive or Suite rooms cause it's a lost of money since there's no package at all that other hotels can offer to club guest, just book an ordinary room since bedding are very comfortable. They are still on construction period and noise is always present.

"Husband's birthday "
646minw, 02 Mai 2017

Our first day were a nightmare as our booking via agoda didn't went through. My husband and I were speechless and had no choice to agree to stay at a 3 star hotel as there were the only available rooms on that day that Best Western manage to arrange for us. We managed to speak to the front office manager, Me. Keken, about our feelings and that it suppose to be a birthday trip for my husband. He spoken his remorse and said that he will try his best to arrange a room for us the next day. My husband refused as it was a hastle for us and in fact we didn't even want to go back there. But Mr. Keken said "give us a chance to make your birthday a memorable one", however, since he said he would try we thought theres no harm just to agree. However, by 12nn next day we didnt receive any call, so we thought we didnt get any room. At 4pm, Mr. Keken called us and asked us to prepare and get ready as he has arranged a special room for us. My husband was overjoyed as we entered a big room that is fully decorated with ballons and "Happy Birthday" messages. They even provide an absolutely delicious cake with my husband's name on it. On top of that a candle light dinner were specially arranged for us too. We were so thankful and appreciate of Mr. Keken for arranging all these and really made our day especially my husband's. Its not about the incident that happened, its about the passion that he has to make the guests happy. It was definitely a memorable birthday for my husband. For the first time we felt important without need to make any noise or complain. Ps: i only have 1 problem with the lift cos its like touch screen and it just doesnt 'touched' when we tried to 'press' the ups and downs 'button' maybe its too hi-tech and i need more practice on it.

"Agoda left us with no room "
Kelly T, 02 Mai 2017

I booked my hotel in Batam for 2 nights and I arrived with no room available for me. I was told there is another 9 booking like mine via agoda on the same day and another 30 rooms the next day had no place to stay for the whole weekend. Agoda did not contact us when the hotel is fully occupied and I was told to stay at this cheapo Budget hotel or I have to take the next ferry back. And I was told I have to pay for this hotel too. So I ended up in a. Budget hotel for 1 night and listen to people pass by the corridors all night. The hotel manager is rather helpful but nothing much he can do already, as per agoda? No reply from them since Saturday

"Nice hotel but far from any shopping center. "
KingLight9657, 01 Mai 2017

It's a nice and new hotel. Have a nice swimming pool. But I won't be consider to stay at this hotel again as it's really far from any of the shopping center. Even the nearest also need to take about 30min of walking time.

"Disaster and nightmare"
mah_derek, 29 Avril 2017

Booked this hotel in a month advance and credit card payment was charged. Arrived hotel at 4pm however being informed hotel fully booked and there was no room for us. Waiting at hotel lobby and noticed total 16 guest also having same situation. Hotel management and Agoda pointing fingers at each other. Totally unpleasant experiences. First time and also last time for this hotel and Agoda.

"Comfortable stay, pleasant environment, great place to chillax!"
Koo_Boon_Kiat, 26 Avril 2017

Had an excellent stay in the hotel which is only a quick 15 minutes drive from the ferry terminal. The ambience is excellent, large space and comfortable environment, very impressive for a new hotel. Best experience was the soft fluffy beds, which definitely reinvigorated one's body, which was the whole idea of the trip. Will visit again!

"Nice Hotel"
Sm O, 17 Avril 2017

Check-in: 14April17 Good Friday We cleared the custom at Batam Center at 2.45pm but the driver was nowhere to be seen. We asked the locals to help to call to the hotel only to know that the driver went to the wrong ferry terminal. By the time we reached the hotel lobby, it was already almost 4pm. Q at the reception counter was long and by the time we got our keys, it was near to 5pm. We have make booking during NATA Travel fair for 4 rooms requesting for connecting rooms and one King bed room but upon checking in, we were given all twins bedding rooms at smoking floor and without connecting. Quite disappointing but we accepted it since they promised room change on the 2nd day. We were glad that the hotel make special arrangement to shuttle us to/from Nagoya mall but it would be good if BCS mall is included in the route. Breakfast is good. Some service staffs took the initiative to find seats for guests who came in late. It would be ideal if there are blinds to shield from the morning sun ray shinning in. Bed is comfortable and clean. Many TV programmes to choose. Pool is nice but the chlorine is too strong. Overall I would rate our stay is GOOD but I would not stay in this hotel in my next vacation cos it is not located near any malls or shops in terms of walking distance, even the nearest kepri mall (driving is 5min) takes about 30min walk.

"Virtually no customer service"
danalsaurus, 16 Avril 2017

During check-in, greeted at the front desk by a female staff with a face ran over by a bulldozer and talked to you like you owed the hotel a great deal of money. (will not mention name to protect the identity of the staff) The free shuttle service is disappointing, arrived at meet up point on time but was told to come back 6 hours later or you can pay for your own transport. The free shuttle promotion sign had very confusing timings and the staff in charge coordinating the shuttle service has no customer service at all. We were basically turned down and he just walked away. (again, will not mention name to protect the identity of the staff) In the end, we took private taxis around. Came dinner, we waited for an hour for dinner to arrive! Although the staff was apologetic but the whole experience was just terrible. The cleanliness is quite good considering it's a new hotel but the management has to work more on professionalism and customer service. This doesn't reflect the quality of a 4 star hotel, seems like the staff doesn't really care much about customer service. Are your staff overworked? Is this Best Western corporate culture?

"Nice Hotel and new"
sytravelfun, 16 Avril 2017

Only about 15min drive from Batam center ferry terminal. I like the view from my room, the swimming pool and and lake. The room is nice decorated, good amenities, cold airconditioning. Was unfortunated to be rooming beside neighbour with many kids and they started shouting and jumping from 6am onwards... despite the good sound proofing they could still be heard and woke me up. It was a long weekend in Singapore, thus the hotel was full. There was no table available for breakfast, the staff member at the entrance of restuarant expected us to look for our own table. Luckily one or two service staff in the restaurant were helpful and set up a small table for us instead. The pool (outdoor) and jacuzzi (warm water) were nice. Went to the rooftop for a drink and relaxed in the batam night view. The dinner at the cafe was nice too. Overall food in the hotel was good. The down side? The TV quality is bad. The rain shower was good but it had a tap below it that endanger one to knock into and get bruises, design was really questionable. Asked housekeeping to open safe box for us so that we could use it, after waiting for an hour and no one came despite 2 calls, we went ahead with our program without waiting. The shuttle service is only meant for shopping; Only 4 trips with 2 hours interval; 12 seaters shuttle service and only available if you pre-book it to ensure vacancy. Main Entrance staff could not speak English, our car came to pick us up but was chased away by the guard while I was getting out of the settee at the main lobby; When I came out to ask where he sent my driver and car to, he brushed me aside and walked away. I asked another the conceige staff but he also did not understand me. Luckily my driver parked and came to speak with me to wait, he had to go fetch the car and come get me again. Apparently, he refused my car from waiting at the front door to pick me up and insisted he park the car. (Meanwhile, another private car was allowed to park at the entrance to go up to the hotel and the car was there for 10minutes.) The guy at the front entrance is often fierce and unfriendly... Call to reception from Room took very long to answer, it would be better to see them in person as they service in person is good... I sent an email hoping to arrange for a pickup by the hotel... no reply. Overall, I will still go back again as my main concern is often, food, safety, cleanilness and newness of facilities...

"New hotel"
Rose A, 15 Avril 2017

Stayed in the hotel for 2 nights over the Easter holidays. It is located about 10-15min drive from Batam Centre terminal (taxi fare 80000RP). Since it is a new hotel, the taxi driver we took mistook it for another hotel and we ended up making one big round. Check-in process was average. As we checked in late at 8pm (which we had informed as special request) our room request was not fulfilled so we were given twin beds instead. On our second day when we came back to the hotel from shopping at 4pm, there were long queues at the reception so check-in can be slow during peak period. Deposit of 500000rp is required either by cash or card. Room size was average. There is an armchair but no coffee table. The room is new but it was a little dusty. The twin beds were comfortable. The bathroom was small. It had rainshower but water pressure was bad, and there is a tap jutting out just below the rainshower making it uncomfortable to shower with the tap poking. We booked the deluxe room with a lake view so we were greeted with a beautiful sunrise every morning and nice view of the pool at night. For shopping and food, Kepri mall is the nearest mall but it is not within walking distance. There is a minisupermarket just beside the hotel though which opens until midnight. It is about 25mins from nagoya hill mall and taxi fare would cost 100000rp (which we bargained to 90000rp). We took the shuttle service which we had registered for upon check-in but it had no system. I think that others who did not register for the service boarded it so the minivan was quickly full. One of the concierge however drove six of us guests there in a 7-seater car. Dinner at the hotel restaurant was at a reasonable price and quality was good. Breakfast was superb with a great spread and delicious food. On the last day, however, there was the holiday crowd so it was very crowded. Didn't know seats could be reserved for breakfast as I wanted to sit at an empty table but a waitress came with a reserved sign and I had to vacate it. Room service was a total disappointment. We waited an hour and called to ask for the status of our order. They said they would check and call back. We waited for another hour before calling to cancel the order. The spa was good but the jacuzzi bath was small. The swimming pool and rooftop bar had nice ambience and the jacuzzi whirlpool was warm. There is only one lift lobby and 3 elevators so with the holiday crowd, it can take a while for us to take the lift. Most of the staff was quite friendly. The waiter at the hotel restaurant was friendly and attentive. He got us a small bun when we told him we were famished. Overall, it is a new hotel that needs a few adjustments. We would consider staying there again during nonpeak period.

"Wonderful stay in Best Western Premier Panbil"
TingWei W, 14 Avril 2017

Our room during the stay was fantastic. The bed was really soft and comfy. In overall, the hotel looks clean and new. Hotel staff were friendly and check in was quite smooth, without much hassle. Will definitly visit again!

"A fun-filled 2D1N gateway with my friends"
Rita I, 13 Avril 2017

The room is great! The beds are extremely comfortable and bouncy. I like that they use wooden flooring instead of carpets, it feels really clean. The bathroom is also clean! The wifi around the hotel is stable and the TV has a great variety of channels. The location is a distance away from Nagoya but there is a free shuttle bus from the hotel or another alternative, you can book a 7-seater hotel taxi for you to go anywhere, we even catered the taxi to fetch us back at night from Nagoya. Just book directly it at the receptionist, it is very convenient. The breakfast food is awesome. I give it a plus point for serving us freshly brewed coffee that was served by a barista. I personally enjoyed the various pastry and cakes. After breakfast, my friends and I chilled at the swimming pool and some of them also used the free gym, that filled with complete equipment! There is Eska there if you don't want travel far for spa and massage but since we were rushing for our ferry, we decided to do Eska at Megamall instead.

"Nice but service at check in was way too slow!!"
Acer98, 02 Avril 2017

Hotel is very nice - Abit out of the way with nothing to do nearby e.g. Eating or shopping. However check in was terribly slow !!! We had a group of about 16 so u can imagine how long we had to wait !!

"First stay"
_wan006, 01 Avril 2017

Location: Not the nearest to batam ferry terminal Hotel is relatively new, good service, fast check-in. Request for iron and ironing board is done quickly. Hotel provides a wide range of amenities. There's bathrobes, toilet amenities, hotel slippers, mini bar, weighing scales, extra pillow etc available in the room. Room is great, with lighting and aircon control right by the bed. USB charging ports available by the bedside table too. TV channels provided are acceptable. A very cosy room. Connecting rooms available. Toilet - Shower rain Not much view from room. Not much noise around the hotel - very good. In-room dining abit on the pricier side. Breakfast is great, wide range of cuisines. Pastries, pancakes, cereals, rice, noodles, yogurts and some kuih and indonesian cuisines. Love the breakfast spread especially the pastries. Swimming pool is really pretty at night, sauna and steam rooms available too. Karaoke rooms available at an affordable price. Karaoke room is huge and can fit around 12 people. Convenience store is available right in front of the hotel. Overall, it has been a pleasant first stay. Hotel feels luxurious and room is well equipped with amenities. Will definitely stay here again!

"Hotel with great amenities! "
Sing Yee K, 25 Mars 2017

I've been to Batam a few times and tried a couple of hotels, and I can easily say that Best Western hotel is the best hotel in Batam for me. Everything there is new and modern - the bed is really comfortable! My room was facing the lake and we get to see the sunrise! Best Western hotel has great amenities - infinity pool, heated jacuzzi, rooftop bar, karaoke and even an Eska Wellness spa branch...which means you don't have to travel out for affordable massage and spa treatments. There's also a mini-mart (almost like a supermarket) 2mins walk away, which you can get beer, indomie and snacks! My friends and I had dinner and breakfast at the hotel restaurant and we all think that the food was pretty good. Overall it's a pleasant stay and I would definitely recommend this hotel to my friends and family.

"Nice clean room with good view"
Elis O, 25 Mars 2017

Even though we got a low floor room, we were surprised to see an amazing view still. Room was clean, toilet was spacious. Nice range of tv channels as well. Breakfast buffet spread was good too :) best in batam ive been to so far

"Good hotel but the service is the worst among all"
cind422, 25 Mars 2017

I tell a long story about this hotel : Before Check in, a night before i called the reception to confirm my booking. 3 times called, nobody answer. And when its answered already, she direct me to somebody else and I have to wait quiet long until somebody picked up. Then that person ask me to call again in 10 minutes. So i did call in another 10 minutes, and after waiting to be directed for so long, they picked up and said "we cant check ur booking, pls call again tomorrow". The next day, prior to my check in around 11 am, i called them again to confirm my booking. But the girl who never mention her name said that i have to call in the next 10 mins. Then i said i have been waiting for the confirmation and a bit angry. So they direct us to (actually available) reservation. Ok then my booking confirmed. Upon check in around 3 pm I come, they said that the system is down and have to wait for 30 mins. So after waiting and come to reception desk again, they said the wrong booking arrangement. And i asked for connecting room, they said its available but only 1 room is ready, another room have to wait for 30 mins since the housekeeping still cleaning it up. After 30 mins of waiting, they not even coming to us (since we wait in lobby for another room). So I come to them again, and they said the connecting room is not available because the guest using that room is extending their stay. Well, if thats the case why the reception told me that the room is cleaned up by the housekeeping? Upon payment and deposit process, they mention the wrong amount for my booking, 100,000 more expensive than what it should be. When i said its not it, they seems to not believing me. So i show them the e-mail from the reservation that mention the price of the room, only then they believe me. Finally they find another room for us and its just next to each other but not connecting. I thought im going to get the key right away. But nope. I have to wait AGAIN. I stand somewhere in the lobby waiting for them to call me, but they never call. So I make myself visible until they see me and then i think they just remember about my room because they saw me standing there with unhappy face. After they saw me, they immediately communicate with someone over the walkie talkie to check my room. And only short after that, they pass me the key. They seems unprofessional and does not smile a lot. They can't handle difficult situation yet. They need more training. And the lobby was hot. And there's this staff who supposed to go around lobby attending the guests' need while waiting for the check in to be ready (I think GSA), but she never come and asking what we need because she talking with this (i think) regular guest (which I think that was not necessarily be done since there's more guests who need attention. And when i come to her asking when the room is ready, she said she will check buy never get back to me until i come to the front desk myself) The good thing about this hotel is just that the hotel new, so the infrastructure and room still well maintained. So unfortunate that such an International chain hotel offers poor service.

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