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Castle Inn Hotel, BW Signature Collection, Bassenthwaite

Near Keswick, CA12 4RG, Bassenthwaite, Great Britain - See on a map
Castle Inn Hotel, BW Signature Collection - Castle Inn Hotel, BW Signature Collection The Castle Inn Hotel, BW Signature Collection is ideally located in the center of Bassenthwaite. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Set in the calming shadow of England's highest fells, overlooking Bassenthwaite Lake, Castle Inn Hotel, BW Signature Collection is the ideal location to explore the northern region of the Lake District. From the mysterious trails through Dodd Wood to the glorious views of the surrounding countryside, we can safely say that all rooms come with a view! Add to that more local points of interest like a nesting site of the beautiful Osprey or the majestic Skiddaw Mountain, and you'll be hard pushed to find many better settings for a truly relaxing retreat. . . there really is something for everyone to enjoy! Our extensive leisure and conference facilities add another dimension to this excellent accommodation, while easy motorway access makes anything possible as far as getting out and about (and beyond) is concerned. The hotel has a bronze rating with Cumbria Business Environment Network Scheme, and the family run friendliness is never ending! A pre-authorization with the same credit or debit card will be required at check-in for advance purchase rates.

BW Signature Collection

Castle Inn Hotel




Hotel advantages

  • Restaurant
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Game room
    Game room
  • Tennis court
    Tennis court
  • Golf
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Guest reviews

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Certificate of Excellence 2016
based on 1470 guest reviews
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Sleep Quality

"Delightful hotel"

elizabethsoriani, Glasgow, United Kingdom 05/05/2022

We really enjoyed our stay at the castle inn hotel. It's a little tired but very comfortable and exceptionally clean. This hotel had the most helpful , polite and mannerly staff, who served us with a smile. This is what draws people back and we will definitely rerun in the future. Thank you so much

"Excellent Hotel and Room"

rogercoultas, London, United Kingdom 03/05/2022

Really nice quiet hotel (in April/May) with good amenities; pool, sauna, steam room, restaurant, bar, lounge area(s), plus other things to do. Suite was fabulous and really clean, comfortable and well worth it. No hot chocolate so take your own as only tea/coffee available.

"Lakeland holiday"

tsw5456, Horsham, United Kingdom 27/04/2022

A lovely room. Breakfast ok but evening meal disappointing. Restaurant and bar staff young, friendly and efficient . Pleasant lounge and patio areas. Watch out for the miserable receptionist, she will make you unwelcome.

"Not 4 star a bit of a disappointing stay"

User 15/04/2022

Arrived at hotel booked executive twin room for me and my 8 year old grandaughter we got room 10 at end of corridor first impression was OK bathroom lovely and modern went straight for a swim , nice warm pool jacuzzi out of order work going on creating new sauna which will be lovely . Went back to room put TV on no picture went to reception where the girl came back with me and did all the things I had already tried then called maintenance who came really quickly ,tried everything we had then unplugged everything and plugged back in which seemed to sort it. I got a shower water seemed to build up and when I opened shower door the bathroom. Was flooded . TV went off again so I just did what the maintenance man did and it seemed to fix it although room we chose specified we had bathrobes there were non I did mention it to receptionist as my grandaughter was looking forward to chilling in Bath robe , she seemed confused as to which rooms had what as some have slippers etc I told her it was in room description and she said she would look into it , but she never got back to me . Ate dinner in attached pub service very slow even though there was only a couple of others there when we arrived I chose the fish and chips which was lovely my grandaughter chose 2 course from children's menu Beef burger and fries which she said was lovely and a dessert chocolate brownie which she never got as we sat and waited 30 mins after they had taken plates away in the end I got up and went to bar told them we didn't want it So just paid for 1 course soft drinks expensive £3.50 each for glass of draught coke Went to look for games room as there was supposed to be a family games room with arcade had to ask only to be told no games room as building work being carried out Up early for a swim pool opens at 7am nice and warm again went for breakfast terrible service even though it was not too busy no fruit salad left there was a toast machine to make your own toast and cereal selection then lady came to take order for cooked breakfast where we then waited nearly 40 mins for it to arrive I had cumbria breakfast with poached egg the egg was well over done my grandaughter had sausage with a fried egg and hers was rock solid but she only liked the white bit anyway I think they had been standing for a while . Check out was quick and easy

"Four Poster suite Stay"

Louise R, Whitefield, United Kingdom 09/04/2022

The hotel is ok but in desperate need of refurbishment. the furniture is quite dated but the staff are very helpful when asking questions. The selection of the menu also needs updating and providing more choice.

"Lovely hotel"

User 06/04/2022

A lovely spacious hotel with plenty of parking and really welcoming staff. The pool was big and there is a sauna and steam room too. There were gardens outside and also seating. We will definitely stay here again.

"Enjoyable weekend"

Melb582014, Standon, United Kingdom 29/03/2022

We have just returned from a weekend away at this hotel. Very friendly staff who work long shifts due to staff shortage but always friendly.Hotel very clean, our room was large and had everything that we needed. Nice bathroom with great shower.Enjoyed the breakfast which was freshly cooked to your order, much better than self service as never warm enough for me. Hotel easy to find with free on site parking, pubs not far away for great food. Would visit again if in the area.

"Great few days"

Getaway19927755339, Bassenthwaite, United Kingdom 27/03/2022

We stayed for 4 nights and we cannot recommend this hotel enough clean bedroom, hearty breakfast and friendly staff (particularly Elizabeth)and free car parking. The sunshine helped!! A great base to explore and we will return. Thank you to all the team at the hotel.

"Castle Inn Stay"

User 19/03/2022

My son and I had a mini break here. The rooms were spacious, clean and comfortable. Breakfast and evening meal, food of good quality. Service excellent. Used swimming pool Fab! Will definately use again. Well done!

"Great staff"

User 13/03/2022

We booked this hotel for a relaxing two night break and that's what we got. We were given a upgrade to a suite and although slightly dated furniture the room was really clean and very comfortable. We ate in the hotel and the food was lovely with amazing breakfast. The staff were all really friendly and and welcoming. We enjoyed the use of the pool, steam room and sauna. Check out was 11 which meant we didn't have to have breakfast and leave as so many hotels like you to check out at 10. We wouldn't hesitate to return.

"Good hotel, sleep let it down"

9mariannet, Doncaster, United Kingdom 09/03/2022

Very spacious room with a beautiful view and for a hotel with relatively old decor and furniture it was clean. It was an added bonus to have use of the pool, sauna and swimming pool. For us the location was good also and staff were pleasant. Unfortunately the sleep wasn't so good. On the first night it was very windy and a small gap meant a very annoying whistling noise. On the second at 7am we were woken by loud noises, at first we thought people were setting up for a conference however as we left the room we noticed door handles were being changed along the corridor so it may have been this. Either way 7am is too early to allow that level of noise in a relaxing hotel.

"70's/80's hotel"

amberrose93, London 04/03/2022

Oh my god... photos looked old fashioned so expected it but ohh gosh... check in was fine staff pleasant! Checked in and straight to the bar for a drink which was nice.. Decided to go for a swim... after 10 minutes I had to leave due to how FILTHY the leisure facilities are.. literally FILTHY! Hairs and muck all over the floor by the pool.. I went in the steam room for 5 minutes then came straight out and couldn't use the shower next to it for being so dirty I just dried off and went straight back to my room.. there are netted curtains in the bathroom.. showered and had to put socks straight on for not wanting my feet on the carpet in the room! The tv on the wall I had in 2008 with wires hanging everywhere.. I didn't dare touch the curtains to close them.. I checked the bedding all fine except a tiny dirt mark.. had it not been for the fact we only stayed here the one night I would of gone straight to reception for a refund and slept in my car if nowhere else had vacancies.. we booked here because it was 76 quid for a Friday night and we wanted a cheap place to stay while we explored parts of the lakes.. expected it really so can't blame anyone but myself! Heads up.. do not book here! If they want to charge people to stay in their rooms then they seriously need to refurbish and deep clean everywhere!

"Great Potential and location but did not deliver !!!"

User 02/03/2022

My husband booked a three night stay as a surprise for my birthday and PAID for a few extra surprises and upgrade on our room. The room was lovely however housekeeping did not clean our room once in our stay and when we brought this up at reception we were told that you have to ask to have your room done ( should they not have told us that at check in ! ) after asking to have this done as no toilet paper left /tea/coffee/milk - bin over following the room was still not cleaned. Breakfast was £16.00 EACH and we had to ask for tea/coffee and not offer any other type of breakfast just the help yourself standard stuff - fortunately I over heard someone asking for scrabble egg and salmon I then asked if this was possible for us - should there not have been a menu on table informing people ! We ate and drank in the hotel all three days and our stay could have been so much better if the attention to details was much better which is a shame as nice hotel but not worth the price paid and such as shame as this was a surprise stay for a special birthday. Our stay would have been perfect if the hotel looked into attention to detail.

"Great Potential, But Didn't Deliver "

juddermann, County Durham, United Kingdom 28/02/2022

There's a star here for the member of staff with the red earrings alone. Their friendliness, upbeat attitude and willingness to go the extra mile was the highlight of our stay. Unfortunately, the room was not. It was tired, with thin walls so we heard every movement around the hotel on our floor and below. Despite staying two nights, there was no turndown service, no fresh towels or restock of coffee/tea. The shower was below head height (I'm only 5'10") and the toilet flush had so little power, your have to flush half a dozen times on occasion to clear the bowl. Food wasn't bad. There are signs saying the hotel is having recruiting issues and to be patient and kind. The staff they have are great, but it might be that there aren't enough to deliver the service we expected. The hotel forms a great base for exploring the lakes, just north of Keswick and is a short drive from the lakes distillery.

"Enjoyable weekend"

User 27/02/2022

Went here a number of times some years ago and decided to revisit this year for our 31st wedding anniversary, must say it lived up to expectations, the staff were cheerful and courteous the suite we had was fantastic and our bathroom was huge, unfortunately we chose the weekend of one of the storms to visit but that was out of everyones control. The only fly in the ointment was the spa, it was a bit grubby, in fairness I think it was being renovated also the menu was a bit limited. But all in all a very enjoyable weekend

"The hotel has such potential, but disappoints "

SJ1870, Sicily, Italy 26/02/2022

The hotel has such potential, and you can tell it was once really nice. The communal areas are very pleasant and spacious, there are lots of places to sit and relax and the bar and restaurant are very pleasant. The staff were very friendly and helpful, but they were clearly understaffed. You can tell that the hotel is in serious need of some investment. I read this on previous reviews and didn't think it would bother me, I'm not that precious, but it did affect us. The first thing that happened was the key to our door wouldn't work after 2 more attempts with new keys, the receptionist said it was probably the door itself, and that it happens all the time and all the rooms are the same, so she came up with a screw driver, took it off and reset something, we had no further issues, but not a great start. Our room wasn't cleaned at all during our 2 night stay, which meant I had to ask reception for clean towels and new tea bags. The flush on the toilet only worked on the low setting, so whilst not broken, not functional. We ate in the bar on the first night, service was fantastic, but the food was OK at best, I had a cold sticky toffee pudding.... On the first morning breakfast was made to order, on the second it was buffet style but with a member of staff dishing out. On the first. morning there were pastries available, which I have to say, were delicious, none were available on the second morning. The cooked breakfast was fairly unpleasant, boiled mushrooms which I'm pretty sure came out of a tin, and very dry black pudding. Whilst eating breakfast we thought it has started raining, but realised that in actual fact someone in the room above must have been showering as there was a deluge coming from a drainage pipe above. All in all I'd have said our stay was OK if we'd paid premier inn prices, but as it was, we paid over £120 a night, and it just wasn't up to scratch. Logistics wise, it's easy to find, there's plenty of parking available, and well situated.

"Enjoyable winter break"

531gerrya, Liversedge, United Kingdom 24/02/2022

A very pleasant short break at this quite basic hotel. Staff were so nice, room was big enough ample wardrobe space, great shower, bed really comfy. Gym and pool areas really clean all the gym equipment fairly up to date. Only let down was that the sauna was draughty but a new sauna was under construction so that issue will soon be remedied. Breakfast was brilliant pretty much your choice from full Cumbrian to eggs on toast plenty of cereals to choose from, shame their wasn't a low sugar option

"Nice happy hotel. Tired in places but lovely staff and loads of space."

User 21/02/2022

So much space......! Great for group celebrations and lots of room for walkers to have a drink and rest. I have never seen a hotel with so much downstairs space. The hotel is a mixed bag. Great staff and we had a lovely suite. Investmeny such as proper lifts and a refresh are long overdue as is a deep clean of many of the carpets. Also a number of us, all being seasoned travelers, just could not master the showers. The bathrooms and other tiled areas were incredibly slippy when wet. Basically the hotel is tired roomy and comfortable. My brother thinks a senior management overhaul would help, but I think the absence of extra gravy on his pie might have skewed his judgement. Why 4 stars? Because we really liked the hotel and enjoyed ourselves. One pointer. Dont bother checking-in online. You have to repeat the whole process in person which can be very irritating when you arrive tired. When asked why, reception shrugged helplessly.

"Good dog friendly hotel"

User 18/02/2022

Booked after speaking with the hotel, really pleased how the hotel accommodated our two labradors. Good room with easy access outside and good food in the bar where the dogs were made to feel welcomed. Would be very happy to return here.

"Bassenthwaite Brilliance"

Sally E, Preston, United Kingdom 14/02/2022

From the initial telephone call to discuss our needs, the staff could not be more helpful. I have been to very few hotels where the staff are this helpful. My father has poor mobility and they really could not have done more. Such a fabulous group of folk. The hotel is spacious and airy with great facilities. The pool is huge by modern hotel standards. The temperature of the water was perfect. The food was a good mix of bistro and breakfast was just fabulous. Well positioned for lots of places without being in the throng of tourist central.

"Weekend Stay for surprise 30th birthday"

Jpcsimpson, Derby, United Kingdom 12/01/2022

Weekend stay from 7th Jan for a surprise birthday in Keswick. Great hotel comfortable and good facilities. The staff went above and beyond here and really made you feel at home (home from home) they really couldn't do more to make your stay perfect. special shout out to Nicci who is great and really looked after us (assistant manager) Claire and hanna thank you, You were all fantastic and a great team thanks to all the team who made our stay extra special and looking after us.

"Peaceful Stay"

efindlay665, Skipton, United Kingdom 11/01/2022

Last minute break, from booking the break with Best Western the guys were very helpful to checking out all staff were helpful and friendly. Lovely leisure pool and gym, food great a breakfast to die for and very filling. We had lovely view for our breakfast.

"Nice stay in family room"

User 08/01/2022

We stayed a few nights, with two teenage children in a family room which was a good size. Separate room with TV for the children. Very clean, but furniture bit dated. Friendly staff, always available to help. We stayed for dinner on the first night, nice overall and reasonably priced. Pasta dinner was a bit bland. Great location within easy drive is Keswick due the shops. We visited the wildlife park nearby, well worth a visit. Family room price quite high.

"Really loved this place"

Roving63423679326, Airdrie, United Kingdom 07/01/2022

Really loved this place. The staff are incredible! They go above and beyond and so friendly and helpful. Made me feel really welcome. My room (21) was huge! Two large windows and the views are stunning. Yes the hotel is dated but does that not happen to every hotel? The hotel industry has been hit really hard and I find some of the reviews pretty poor. The leisure facilities are superb. Don't usually get a steam room in a hotel so really enjoyed that. Food wasn't the best tbh. Burger had no flavour although the fish was not bad. Breakfast was good and there's a good selection. For the price and location with the facilities it's absolutely great. There's a bus stop outside. You can get two buses to Keswick and one to Penrith. I walked skiddaw the first day and that's what you are looking at when you arrive. Was beautiful from my window too. Again just want to say a massive thank you to the staff. The night porter is new and he's great. Was so helpful and even opened the gardens for me at night so I could get shots of the stars. Also sorted me out juice quite late. Nothing was too much. Best trip I've had in a while

"Lovely stay"

xjess12, Newcastle upon Tyne, United Kingdom 05/01/2022

We just had a lovely stay here over the weekend. It was everything we wanted. Centrally located for the Lakes. In beautiful grounds. Our room was lovely, with TV/tea and coffee, a radiator so we made it pretty toasty! The pool was great, we had plenty of fun in there. We paid very little considering how great this hotel was. Our bed was comfy, we slept great. Breakfast the next day was excellent - will definitely stay again!

"Ok stay"

Johnboyc61, Euxton, United Kingdom 31/12/2021

Stayed for one night on 29th December to attend wedding at local hall. Cost for the two of us £207 which I thought was totally excessive but not as much as for the 3 days you had to book for Armathwaite Hall a mile up the road due to the time of year. Hotel was clean but could do with a revamp. Room was big and spacious and bathroom very big. Shower tray was very slippery and needs a mat. Worse thing was the bed - - mattress was totally knackered and getting out of bed you could hear springs going Room 31. Breakfast was excellent.


User 31/12/2021

We stayed over New Year's Eve. We expected more. We were greeted by a rather bleak looking interior, with an odd 1970's vibe about it. Our room was basic and not worth the money as it did not impress - wires visible, no BATH (?), ugly curtains and rubbish tv. The bed also was on wheels and moved all the time which was very annoying. We ate in the hotel for NYE. The meal was odd. The starter was bizzare, the main was falsely advertised and the desert was over cooked. The atmosphere was missable, especially because it was New Year's Eve. It had retirement village vibes. In the supposed function/bar area there was nobody. There was a speaker playing 2010 pop music - not old enough to be a throwback or new enough to be relevant. The one positive was that there a ping pong table, but once again very missable atmosphere.

"Dont go there"

User 31/12/2021

First of all is not in keswick - its in bassenthwaite. Room is 1970/80s deco, very tired and reception claimed it was an exec (never seen more dull and basic exec). Old spring mattresses so dont expect much comfort. Shower cubicle full of mould, shower head never seen a descaler, silicone done by Johann Bach, toilet bowl covered in urin and toilet flush constantly running water, mirror light flickering.Kettle is full of burnt milk. Leisure club...oh well... U have to seen it to believe it...and check out was so friendly that you get more from a cashier at a supermarket.

"Was an OK stay"

totalguitar20, Blyth, United Kingdom 19/12/2021

Decided to treat the wife to a nice getaway and booked a suite at the Castle Inn Hotel. The hotel is large and generally looks very nice. The food we had (Breakfast) was very nice. The stay was slightly let down by the room, yes it was a suite but a very old fashioned version. The bathroom was large but the plastic free standing bath (Which was a different colour to the rest of the bathroom) did look out of place. The bed was very comfortable. The TV worked but needed some persuasion due to loose wires. I don't think it was worth what I paid.

"1 night stay"

john_hRossendale, rossendale 16/12/2021

Stayed here 1 night for £ 62 Inc breakfast ,out room was great lovely views, bed really comfy, used the pool sauna steam room in the afternoon and in the morning before we left ,nice size pool , nice room where they serve breakfast , all the staff are really nice especially the Polish female on reception , very few people staying so it was a bit soulless, but we left thinking what a great stay we just had .

"Lovely quiet visit"

Arramattic, Beverley, United Kingdom 11/12/2021

The hotel was very quiet, its so large, and the few guests rattled around. So it was wonderful to have the pool, sauna and steam room to ourselves. Not sure if the sitting room which had a lovely ambience last time we went was permanently changed to a dining room, which would be a shame, but we sat in the "tavern" well looked after by the barman, who kept his mask on (thankyou). Food was ok, not sure it was worth the £12.95 (veggie burger & chips) but the beer was fine. The only issue for me was the mattress was worn out on one side, which made it a poor night's sleep.

"Short Lakeland break"

Allanjw, Wigan, United Kingdom 02/12/2021

Excellent choice of hotel for a short lakeland break. Good value for money with friendly efficient service, good choice of food and a swimming pool & gym. Easy access to Keswick and Cockermouth located at the northern end of Bassenthwaite.

"Wonderful stay at Castle Inn"

User 26/11/2021

We had a wonderful time at this hotel, initially booked a standard room, but upgraded to the executive suite for ten pound per night. Room warm and bed comfy, pool was brilliant, and we used steam room. Staff were so polite and courteous, and couldn't do enough to help you. Food was good, we also ate nearby at The Sun Inn, which was also good. Bus stop outside so we used buses to get around. Will definitely be returning . Special shout out to Nicky and Evie. Xx

"Night in lakes with my sister."

trish_topping, Richmond, United Kingdom 24/11/2021

After reading the reviews previously expressed about the Castle Inn we didn't know what to expect. The staff are polite and helpful. Nikki the assistant manager served our drinks and food. She was very bubbly and made us feel very welcome. We really enjoyed all of the food and drinks. We would recommend the Castle Inn, glad we ignored the bad reviews

"Tired and dated"

Dreamer68287122767, Preston, United Kingdom 19/11/2021

Very tired hotel in serious need of updating. Wouldn't stay there again. Had one of those awful hairdryer machines fixed to the wall, dodgy shower and no complimentary biscuits. Menu had only one vegan option, so the second evening I dined in Keswick.

"You don't HAVE to stay in Keswick"

User 04/11/2021

Thiis hotel gives its guests easy access to the whole of the west of Cumbria including the towns of Carlisle in the north to Millom in the south. Then there is all of the northern Lake District and all of the wesrtern Lake District. Keswich is on your doorstep, but there is much more to see and experience than Keswick, even if you do have clean walking boots.


Janetw1556, Prague, Czech Republic 01/11/2021

We stayed for 3 nights First morning, no hot water therefore no shower Second morning, light fitting in the shower dangling from ceiling, therefore no shower Although this was reported and supposedly fixed, Third morning, light fitting, bare wires dangling from the shower ceiling and glass on the shower floor, therefore no shower Two single beds in the room, one not fit for purpose, therefore no sleep for three nights. These issues were addressed at reception and consequently reported to Head Office but never rectified. We will never stay at this hotel again

"Wouldn't return"

User 24/10/2021

Available to check in from 11am if you pay £30. I wouldn't bother. We checked in at 2pm. No food or drink availability until 5pm. We drove into the nearest village to get some food. Paid for an upgrade to a better room, wasted £50. Dread to think what the room we first booked would have been like. “4 poster bed” wasn't sturdy, felt as though it was just resting together. Hole in the ceiling above the bed. Radiator in the bathroom was rusty and peeling. Absolutely zero to do. Tv in bedroom worked with force.

"Relaxing stay"

User 17/10/2021

We stayed here for my sisters birthday although parts of our stay could have been better it was a lovely stay. Rooms were lovely plenty of space and lovely showers. The pool, steam room and sauna were lovely with towels provided. The breakfast and evening dining areas were a bit of a maze but lovely atmosphere, we are all vegetarians and the options for us were very limited unfortunately and service although good when we received it, was slow on the second night of dining we were left waiting for quite a while. We would probably chose another hotel if we stayed I the area again.

"Never again"

barnarch, Weymouth, United Kingdom 16/10/2021

Waited 2 years for this coach trip only to be disappointed by this Hotel. How they have 4 stars is a mystery. No proper welcome that we have experienced at other hotels. It has no atmosphere. The rooms were ok apart from some bathroom plumbing issues. We accepted that there was no room cleaning done over the 4 days we stayed and put it down to COVID The main problem was the food, the waiting staff were nice and must have been embarrassed to serve such utter tasteless rubbish and if you are vegetarian then forget it. We were not the only ones in our party who felt this. I would never recommend this place and certainly would not go back there.

"30 cattle flies in room"

User 15/10/2021

I am extremely disappointed with our stay at this hotel on 9th October where we booked 2 rooms via Best Western Rewards. Paying almost £200 for a single night at the hotel with such poor service. I've reserved 2 Suite-Suite rooms for 4 guests for the same price. Upon arrival to the hotel we got attended by the receptionists who then proceeded to check both guests in at the same time. We've identified ourselves and she given us documents to sign for our assigned rooms. I signed papers and made £30 payment deposit for Room 32 and my friend made £30 payment for room 60. The receptionists handed us the wrong key cards so we accidentally went to the wrong rooms. In my knowledge receptionists at hotel should only check-in one guest at a time to prevent such confusions. We proceeded to go to Room 60 as that was the keycard that was handed to us and upon entering the room we were absolutely horrified in the state of it. The room had approximately 30 cattle flies in the room on the windows flying around, dead on the window sills and all over the room carpet. This is extremely dangerous and unhygienic as these flies can infect human body on any open wounds as they do on cows. This completely put us off and not something you expect from such well rated hotel. It appears the flies have been there for a long time because they were suffocating and trying to escape out meaning this room wasn't in use and hasn't been checked by supervisor. I proceeded to inform reception about the flies in my room who then called housekeeping?!?! Who calls housekeeping to clean up 30 flies which may have potentially laid eggs all over the place? There was no mention of room swap because receptionists said they are fully booked. The manager then showed up and walked us to the Room 33 which was next door to Room 32 which my other guest was staying in. The room 33 looked tidy and we accepted it. Why were we not given these 2 rooms together in the beginning? Why were we separated in 2 different wings and also room 60 looked something cheaper than Room 32 where our guest was assigned? We paid same amount of money so why were we given cheaper room? It clearly was the same room 32 & 33 and wasn't fully booked as receptionists lied. The room 32 & 33 were also not great. Bed side lamps not working in Room 32, hairs and residue in bathroom and the white cream chairs appears to have lots of dirt and hasn't been cleaned in many many months. From our experience of Room 60 this was very unpleasant, there was no slippers provided (which is horrible for a Spa hotel) and because we were so disgusted we used old socks to walk around the carpet. On check-out the manager didn't ask how was our stay or offer anything else to try and make up for the experience. This is by far the worst hotel I have ever stayed. I've complained to the hotel about my unpleasant experience but have been ignored and I've given them plenty of time to make it right. This is not what I expected from a such an expensive and well rated hotel. I was really hoping to have a nice spa getaway but ended up ruining our weekend getaway completely.

"Signature Collection?"

User 11/10/2021

Very standard accommodation. The restaurant was just tables in the bar, mostly out of view from the bar staff. This made it difficult to flag someone for more drinks or the bill, etc. Quite remote and not worth the room rate.


User 27/09/2021

Just returned from The castle inn. Lake District Beds are of poor condition couldn't sleep for 2 nights moved room first mattress broken down in slope then moved to mattress that was very poor on posture . Some food ok but run out of beef and offered chicken that was hard . Deserts were nice , staff accommodating . Location beautiful and local people friendly . Mattresses and food woukd benefit from upgrade .

"Short Break"

amanda32016, Warwick, United Kingdom 23/09/2021

We have just returned from a short break at the Castle Inn Hotel and thoroughly enjoyed it. The food and staff were first class. Although very busy the hotel was spotlessly clean and staff attended to our every needs. We walked up Skiddaw one of the days which we did from the hotel. Thanks to all of the team and can't wait to return next year.

"Great hotel"

Ruby D, Northampton, United Kingdom 23/09/2021

We stayed at the Castle Inn hotel for a long weekend. What a lovely stay we have had not only the beautiful surroundings of the Lake District but also the wonderful hotel. The rooms were clean, comfortable and spacious. The staff were very friendly and helpful. We ate in the bar most evenings while we were there and what a lovely atmosphere and the food was spot on. Would recommend this hotel to anyone wanting a relaxing and enjoyable stay. We will definitely be returning!! Well done and many thanks to all the staff at the Castle Inn Hotel!!

"Completly lost it's unique features"

User 21/09/2021

This was our fourth, by far the most expensive, and probably our last visit to the Castle Inn. Whilst the rooms were as clean and comfortable as usual (Room 1 this time) unfortunately the changes since our last visit in Feb 2019 have not been to the better. Whilst we understand some changes may have been dictated by Covid many of the things that made the Castle Inn unique have gone missing. Gone - the quietly professional service staff where a raised eyebrow, a look, or worst case, a raised finger from the supervision or clients brought a swift appropriate response. Gone – the menu of plentiful choice, for example only a single hot choice available at breakfast. The menu was on a randomly shaped piece of paper, laminated off square. Gone the quirky layout to the bar that allowed, even when busy, quiet corners for guests but now having moved the “restaurant” into an open area made by removing walls in the former bar section resulting in something that is closer to a school canteen with zero atmosphere. This was made to feel even closer to a school canteen by staff and supervision shouting over the guests to try and work out which staff member should cover which table and if their order had been taken or not. Never had this before at the Castle Inn and would not expect it anywhere especially as we had to “book” a time to eat breakfast. The “extra” package was missing a few bits, yes we got the towelling gowns but the slippers were conspicuous by their absence and the “spring water” at just two 330ml plastic bottles for both days were embarrassingly puny and totally inadequate. The new external paved terrace is nice but is remarkably much closer to the road than any area where a drink might be obtained so is likely to go the same way as the tennis court with stones falling out of the retaining wall and a net held up with tape, cable ties, bits of string etc. and not used much. The mini golf (emphasis on MINI) is a bit of a joke. The move of the restaurant has also left a rather strange corridor, complete with table tennis table, that has to be walked through in order to obtain a meal. Unfortunately we were unable to get an evening meal as we were informed, not when we booked, nor on arrival, but on the Saturday that “Oh… by the way we are not going to open the restaurant to anyone that is not part of the wedding party”. No apology and just a copied piece of paper with alternative venues and telephone numbers. So much for one of the only days that we would both be able to drink to celebrate our anniversary. As a driving instructor I won't drink at all if I have to drive or teach the following day so being unable to eat in the hotel but being forced to drive 30 minutes back into the scrum that Keswick can be or perhaps Penrith in order to eat completely destroyed the main reason for us staying at the Castle Inn in the first place. For the level of service and facilities we might as well have just booked into a Premier Inn and saved enough to go for 5 weekends away, not one, as at least the restaurant would have more atmosphere and be closer to the bedrooms than 30 minutes.

"Fabulous friendly hotel ."

User 19/09/2021

First visit to the Castle Inn for a good friend's wedding reception, the venue was beautiful food for delishious and plentiful ,rooms were clean and had all we needed ,but most of all the staff were absolutely amazing nothing was to.much trouble for anyone of them ,they were friendly and attentive to everyone's needs .The bride and groom I know had an amazing celebration and like me loved every minute of the day .

"Break with friends"

Hartley1234, Manchester, United Kingdom 17/09/2021

3rf visit… very poor! Clean, staff polite just no staff around …. No chef even though we booked evening meal ? Food only OK burger type bar food , had money back for second day ate out in Keswick. Pool tired clean but not inviting. Room clean but old fashioned . No staff one poor guy waiting in bar cleaning up etc etc . Lovely site great views snd grounds. Come on Best Western this hotel is s gem sort it out .

"Such poor service"

lakesidevillas4, Swindon, United Kingdom 15/09/2021

Web site stated food was served until 9pm. Arrived at 8.20pm and enquired if food was still available. We were told No. Asked if we could even get a sandwich. No again. Receptionist couldn't care less. Went to bar to get a drink and people were still eating so kitchen was still operating.

"could be better"

steve h, essex 13/09/2021

no maid service at all do it yourself just to make people aware, restaurant never open other than that swimming pool sauna great, breakfast plenty off, just think the hotel should make people aware before you book

"Spa facility Fantastic"

Dreamer37712264983, Dronfield, United Kingdom 12/09/2021

Very friendly staff. Great view from rom room. Sitting out in the garden and enjoying morning coffee was a highlight of our stay. Early morning swim was Fantastic! We will certainly recommend this place to our friends and family.

"Break away"

mandy b, Westhoughton, United Kingdom 12/09/2021

We booked 2 nights and upgraded to four poster suite which on arrival we was very happy with. The room was large and spacious with a queen sized four poster very comfortable. The bathroom was large and modern with double shower and bath. Some furniture worn in places but room clean. Had to have kettle replaced as element was green and flaky but was resolved straight away. I think there must be staff shortages as the staff were pleasant but some looked stressed. We was not told on booking the restaurant would be closed on our 2nd night so we had to drive around to find somewhere to eat which we really did not want to do. However our 1st night in the restaurant was not good, we understand having a limited menu, but the choice was not 4star accomodation quality as expected from the food advertised on website. We had a choice of fish and chips, burger or ravioli. Presentation not good and had to request salt and pepper. Even if the restaurant had been open 2nd night we would not have eaten there, it was almost like they have no chef with the standard of food. We found another pub/restaurant called the pheasant inn which was undergoing refurbishment and had only been open 2wks, however they also had limited menu but the food choice was fabulous, delicious and what you expect when you dine out. On the plus side breakfast was good apart from cheap sausages. The pool, gym facilities were good. The conservatory furniture needs looking at as my husband nearly ended up on the floor as alot of the chair slats are worn and broken. The whole place needs some well needed TLC and then it would be worthy of 4star but at the moment it definately isn't. The hotel needs to take notice of all the reviews as people are mainly commenting on the same issues and the hotel just seems to be ignoring them which is a shame because if they were addressed this hotel could be fabulous


User 09/09/2021

Paid full price for 7 nights had to do our own housekeeping and restaurant closed 5 out of the 7 night stay charged extra for bottled water each day . Weren't informed about this at the time of booking

"Great stay"

aliysa147, London, United Kingdom 07/09/2021

A great find on Wowcher- value and quality of service was great. Breakfast and dinner was good and always served hot. Limited vegan/vegetarian options on the dinner menu. The room decor could do with updating although the bathroom was nice and modern. All staff were very accommodating. I would definitely stay there again.

"Pizza and beer in the room"

User 06/09/2021

Covid and Brexit are biting hard at the moment. I get that. But turning up at a hotel to find that the chef wouldn't be able to cook a meal for us on our one night stay was poor. A bit of warning would have helped, or even some viable alternatives offered. But nothing. No local places to eat could fit us in either, so it was pizza in the room. Not great however, I do like pizza

"Hotel with a view!"

hss392021, North Yorkshire, United Kingdom 04/09/2021

Lovely clean hotel with amazing views. Rooms are massive and clean. Nice pool, sauna and steam room. Gym was enjoyed by my partner. Would definitely stay at this hotel again. Food is a little dissapointing - mass produced, easy meals to include scampi and burgers. Would rather pay a little more and have something home cooked. We ate elsewhere 2nd night. Breakfast ok- lots of it but tinned mushrooms and mass produced sausage, pastries etc.

"“Worst “ Western"

RANDGE, Manchester, United Kingdom 04/09/2021

A two night dinner bed and breakfast deal booked and paid for at the Best Western Castle Inn Hotel , Bassenthwaite. The restaurant was grubby with uncleared tables. Menu choice very limited, mostly burgers. The items we chose were not available nor was the specials board. Were were told if we wanted a drink we would have to fetch it from the bar ourselves. In the end we decided not to eat so had no dinner. On our second night we decided to eat out in Cockermouth.

"A step back in time"

DaveyNorthUK, Bolton, United Kingdom 01/09/2021

Managed to get a last minute reservation on August Bank Holiday weekend at a cost of £144 for one night.... What a rip off. The hotel is tired and dated with bad uncomfortable beds. The front desk and corridors are dark and unwelcoming and the room we had looked like nothing had changed in there since the 80s. In fairness the bathroom was of a good standard with excellent water pressure for the shower, unfortunately that's all I can think of that was good about the place. Nearest shops /restaurant / pub is 7 miles away which is OK for the lakes but there wasn't enough to keep us there for an evening meal or breakfast which we based on the unimaginative menu we were handed on check in... We won't bother going back

"Very tired place and not happy with 4 star rating"

singit2018, Stockport, United Kingdom 29/08/2021

My friend booked this place for one night in Bassenthwaite and we were all totally disappointed and then to add insult to injury I emailed them three times about my many concerns and they ignored my emails. They call it a 4 star hotel with 4 star prices but I've stayed in many 3 star hotels that have been so much better so don't believe the 4 star rating The only thing I can say was good and that was the size of the swimming pool and adequate changing area The place is very tired and most pubs have much better menus I wouldn't recommend this place and also if you do stay there and don't like the place, don't bother emailing them. I've not said about most of my concerns because it's such a long list that includes Toilet didn't flush Roll together type of bed Very tired place TV remote didn't work Shaving socket didn't work Very poor menu Door card didn't work most of the time Expensive considering it was more like a tired 3 star place

"AVOID THIS HOTEL. Only go if u want to use the swimming pool. I wouldn't waste your money on this place."

kellytD8893VK, Bristol, United Kingdom 28/08/2021

Only nice thing about this hotel was the swimming pool. Beds uncomfortable. We booked a meal for the evening I ordered a archers which was nasty. They had skimped on it with soda . So ordered another one. My partner had a Pepsi which was also flat . That was awful to. Menu appalling. So I cancelled our food and left our drinks and went somewhere else for food. I wouldn't stay there again even if was free

"Cleaning needs some work"

498lynseym, Cottingham, United Kingdom 27/08/2021

My only real issue is with the cleaning but at the moment, that is fairly fundamental. There was rubbish remaining from the previous person in the bin, water left in the kettle, hairs all over the bathroom and black mould in the shower. Not good enough. The room is a bit tired generally but not particularly bothered about that. I do expect it to be clean though

"First class experience"

tired-bus-raveller, London, United Kingdom 20/08/2021

Perfect experience from start to finish. We required rooms with step-free access which was perfectly accommodated for (12/14) The rooms were really large with 2 large wardrobes which would have been great for longer stays. Bed was really comfy, lovely dark/quiet area makes for a great nights sleep. Nice little touches of robes / water in the room. Bathroom had a bath and a shower, perfectly clean and modern looking. The service at breakfast was faultless, the ladies serving went over and above to ensure we enjoyed our meal. Shame we only had the one night to stay, i would happily return here

"Birthday treat"

Mdprescott16, Lancashire, United Kingdom 20/08/2021

Hotel was fine on entering, staff helpful, unfortunately after travelling for two half hours we asked if the bar and food available,? But no shut until 5pm. So we went out to eat, but booked for evening the restaraunt we thought but no it was closed so booked at the bar area i wish we hadnt bothered. Limited choice some starters then mains sausage/chips or burger/chips or fish/chips or lasagne /chips then desserts Soup was cold the chips were horrendous, supposedly triple cooked no chance, tasted like reheated three times just like hollow crisps. Room was fine and clean , breakfast was lovely, but was not included in the price. On the whole dissappointing

"An ok experience"

User 20/08/2021

Everything was fine but the main disappointment was that the restaurant was closed due to reasons unknown, the bar food offered was way under standard very few options and all of them was with chips which where over cooked and tasted as if they had been reheated and the soup served was cold. This was a birthday gift from our family and there was no notification to say the restaurant or the jacuzzi was closed and the bar only opened at 4/5pm and after a 2 1/2 hour journey a drink and a meal in the restaurant would have been really nice.

"Brilliant for families"

User 17/08/2021

Stayed at Castle inn as a family of 4, excellent spacious family room with comfy beds, a double and two singles, not the usual family room sofa bed / camp bed set up. The room was clean with a modern bathroom. Every staff member we met was exceptionally friendly and helpful. We ate in the hotel the first night and food was lovely. Breakfast was delicious with excellent speedy service, wide choice and nothing too much trouble. Used the pool a couple of times which was a good size, really clean and quiet, we almost had it to ourselves. A great stay and good value for families.


User 16/08/2021

dated hotel more a 3 star standard rooms are very low end, squeaky bed with springs in my back. Terrible deco, swimming pool area needs updating. En-suite shower had rust around. Defo no 4 star standard. Requested a refund but got told we would get a free drink of Pepsi instead. £253 for one night stays with 3 hours sleep and holiday cut short because of this!

"Cost reflects location not standard of hotel- but food was great"

bootsnbangles, midlands 09/08/2021

The standard double room was below expectations- divan base dirty, room very small thus did not have all expected amenities for cost paid. Shower caddy was rusty and floor not hoovered under bed (still had other peoples key envelopes and wrapper there) (only checked to see we hadn't lost anything under the bed). Bed was comfy though. Food tasted great, both breakfast and evening. Hotel will not serve food in the afternoon though and couldn't/wouldn't make up a sandwich after 5 hrs travelling to get there. Swim changing room very tired and not expected of a “luxury” hotel. Hotel in general appears tired. Cost reflects the great location rather than the standard of the hotel.

"Very dated"

DonOneCrocker, Jersey, United Kingdom 09/08/2021

The hotel felt like an old peoples home, it was very dated. The weather was very hot at the time we visited, there was no air conditioning with only a fan for use. As we were on the ground floor couldn't even open the windows. Due to the pandemic the staff were rushed off their feet, the food in the restaurant was very drab. The breakfast offered Cumberland sausages, however the sausages served were worse than those from any supermarket, not good.

"Tired and over-priced"

frohnwic, Reading, United Kingdom 08/08/2021

My family and I stayed in this 'Signature Collection' hotel for 4 nights in August 2021. On booking, the cost was quite high, so I had the impression that this was a good quality hotel. I was mistaken. It was rated 3* on, but the AA had attributed 4*. I would rate it 2*. The rooms are very dated and shabby and there is a long walk between reception, the rooms and the bar/restaurant. The design of the hotel doesn't really work. Our 'executive double' bed was two singles pushed together which sagged in the middle of each mattress. The mattresses were stained. The mattress topper didn't reach over the two beds so there was a ridge down each side. The fitted sheet didn't reach across the two beds. The quilt was too long for the bed. During our stay, we had to empty our own bins (no service to the rooms), make our own beds, find our own toilet roll and shower gel/shampoo. We ordered a vegetarian breakfast to the room and it came with bacon on it! We ordered apple juice and got orange juice. We ordered eggs and didn't get them. I sat in the bar garden for an hour and didn't get served. On the positive side, the food that we did get was well cooked and the swimming pool was a good size and warm. The staff were as helpful as they could be. Unfortunately the steam room was so hot that it burnt your legs (steam comes out below the seats). I will never stay in a Best Western again after this experience. They are clearly just taking advantage of the fact that the Lake District is a popular area and everyone is holidaying in the UK this year so they think they can charge what they like. I was very disappointed considering the price I paid. We stayed out of the hotel as much as possible during the day as it was not a nice place to be. We tried to book an alternative hotel but there was no availability elsewhere.

"Friendly staff"

CheshireCat16, Cuddington, United Kingdom 07/08/2021

We stayed for one night at the hotel on a room only basis. We upgraded to an executive room as no standard rooms were available. It was a nice room with a large bathroom and a seating area with 2 chairs and a sofa. The bathroom had been modernised but they had left the cream bath with everything else white, very strange. We also had a terrace outside with a small table and 2 chairs to sit at. It was very peaceful and nice to be able to sit reading in the sunshine... Until the rain came! Then came a power cut which lasted for about an hour and a half. This meant no use of the pool or gym. We had our evening meal in the hotel which was really nicely presented and tasted lovely. We sat in the conservatory area later for drinks but had to move as it was very noisy with a big group of people chatting. It's not helped by a lack of soft furnishings ie curtains, carpets to absorb some of the noise. The bed was comfortable and although the room was warm we were able to use a fan to cool it down a bit. There were tea and coffee making facilities in the room but no spoons?! There was also a fridge and safe which were useful. It was quite a remote location so not sure we will visit again.

"A less than average stay"

EvangelineBuxton, Carlisle, United Kingdom 05/08/2021

We were staying there the night before my wedding, there was a group of 5 of us over 2 rooms. One of the rooms we booked should have had a double bed plus a pull out single bed, unfortunately there was only a double bed so we had to ask for this to bed resolved. Although it was resolved I was still disappointed that 2 of my guests were sleeping in a four poster double bed and the other guest was left to sleep in what looked like a camp bed, I'm sure if she wanted to sleep in a camp bed we could have just gone camping rather than staying in a hotel. Both rooms were extremely uncomfortable due to the heat, none of the rooms had air con instead just having a table fan which I don't feel was sufficient for the size of room, especially when one of the biggest windows was painted shut. When we arrived for breakfast the staff gave us a table that wasn't big enough for our party, we struggled to know the procedure for breakfast as some continental had to brought to us and some we had to get ourselves. The continental we had to order proved difficult from what was discribed on the menu to what actually arrived as we ordered a fruit pot which I had hoped would be a bowl of fresh fruit and instead it was a pre-sealed plastic tub of mandarin segments - quite different to what I pictured! I understand that there was a wedding happening on the day we arrived, although it just felt like we were an after thought compared to the wedding party. Considering this was the night before my wedding it really wasn't the special start to the best of my life I had hoped!

"Worst experience we ever had."

User 04/08/2021

The room was clean but there was no fridge for any cold drinks. The bed was terrible and barely slept we were very tired next morning. The food was terrible in the restaurant. This is our worst stay we had anywhere. Not recommended. The area was beautiful and we will be visiting again but we will not be going back to castle hotel.

"7 night stay with family"

User 04/08/2021

First time visit to the Lakes using this hotel as a base for travelling around the area. Made to feel very welcome by reception and quickly shown to our rooms (4 rooms for our group) We had booked 3/4 exec rooms, which didn't quite the amount charged! but after all we're only sleeping there. We were told that our room(s) would NOT be cleaned etc etc during our duration due to Covid regs. So reception and staff were on the ball with towels, sheets, coffee, tea, milk, we could have what ever we needed but would be left lutside the room. Tedious but necessary alas. The room, spacious, good TV, a safe, shower and bath, hairdryer, all good. WiFi throughout the whole hotel area was good. You could go swimming, gym any time you wanted just pick up an extra towel at reception on your way to this area. Pool was warm, clean and used it several times. Food..... You need to book a slot for both breakfast and dinner, it's a busy place. Breakfast was good (not buffet style) Piping hot too. No complaints here. Dinner.... This is where the hotel let themselves down badly. We ate there the first night but not again! The meals were tasteless and lacked pzazz, and overpriced. The rest of the time we drove into Keswick for evening food, better value even though we had shop around the town, a busy busy place. We appreciate that the staffing numbers were down, but they were all good humorous young ladies. Our group spent £000 lots not value alas. The staff were 10/10 the rest 6/10, sorry.

"Not a good meal"

TamalaMcallister, KirkmichaelmayboleUnited Kingdom 25/07/2021

We booked a table for 4 at this hotel and were told when booking that there was a normal menu choice as well as the Sunday lunch choice, there wasn't, only Sunday lunch menu available which was quite a poor menu. On ordering our meal my friend asked if her chicken could be sliced instead of a whole chicken breast, they cut it in half, when the plates came to the table we were warned that they were very hot, only underneath the plates were hot and not so hot that you couldn't touch them, the mashed potatoes, sorry a bunch of boiled potatoes barely introduced to a masher plopped onto the plate with a few roasted potatoes as well, the chicken was dry and overcooked and we had to ask for more gravy as they gave us one teeny tiny jug between 4 of us, not the dining experience we were expecting from this establishment, we should have guessed it was substandard when we read the spelling mistakes on the menu. Never had such a disgusting meal. On a positive note the staff were pleasant and helpful and the hotel did look nice just eat somewhere else if possible

"Great hotel."

Rhoda67, Stourbridge, United Kingdom 25/07/2021

Great hotel with good facilities - fitness centre and decent sized pool We had a large suite overlooking the gardens and could see the Lakeland hills in the distance. Room clean. Staff friendly and efficient.

"Break by the Lake"

rozzbax, County Durham, United Kingdom 24/07/2021

Early check in no problem … room was clean comfy with everything needed, including a fan … bed could have been more comfortable !. I would give the staff top marks … polite helpful and friendly. Bringing our dog was a bonus .. asked for ground floor room ,which we got but could also use the window door to take the dog for a walk without trailing through the hotel. Would recommend and we will return. Thankyou

"Clean hotel with amateur staff!"

JonnyM626, Cambridge, United Kingdom 23/07/2021

Very clean hotel with dated leisure facilities. The pool needs a revamp. Our room had excess furniture. And extra table was positioned at the end of the bed but just created more clutter. I was shocked to see that the bar had no ale on tap and all they could offer was a Dutch larger. We're in the heart of the lake district for goodness sake. The waitress staff seemed very amateurish with little experience of how to talk to a customer. I asked for a Americano at the bar around 11am and I was that breakfast was over and what an Americano was?? When I complained to the receptionist she refused to make eye contact when I was explaining my problem. I found this very impolite. However, the food was delicious!

"Great staff in a great place"

User 23/07/2021

Stopped here for a 4 night stay for our honeymoon. Covid prevented us from travelling abroad. Nice chilled place, set in lovely grounds. All staff were lovely and exceptional. Gym facilities, swimming pool and sauna, tennis courts, putting green. Will definitely return

"What about what your guests want?"

angie748, Hastings, United Kingdom 01/07/2021

Kingdom 46 What about the Guests? Review of Castle Inn Reviewed yesterday We stayed for two nights at this hotel on 17th and 18th June 2021, with my husband, sister and her partner (all in our late 50s). The rooms were clean and it had good facilities and beautiful gardens. However this is where it ends. On Thursdsay we asked at reception if the hotel was showing the England Football Match, and was told no. Ok we thought, we'll watch it in our room. Just before the match started, we passed a large room where the football was playing and went to enter. "Have you booked?" says the Duty Manager. We replied that we had not booked as we were told at Reception there was no football being screened at the hotel. So we were refused entry, as they said the room was full and due to social distancing, we could not enter. However each person was separated by at least 15 feet between them, so a few more people could have been easily and safely accommodated. We then went to the bar and noticed it had a TV and asked for it to be put on, which it duly was - at volume 2! We could not hear the commentary due to the background music and asked for the volume to be turned up slightly. The bar staff said no. When we asked why we were told that the Managers Room is above the bar and he doesnt like the noise!!!! What!! We weren't asking for a disco volume!! When we said as much to one of the female bar staff "not my problem" was her response!! We then asked to see the Manager who arrived and also refused to turn the volume up as it was "against the law"!! What law we asked - no response, he and we knew he was talking rubbish. So why in that case, is the cinema where you can watch if pre-booked, louder than Volume 2, what is the difference between the bar and the cinema room? I then added that this hotel has weddings, are you telling me that is not loud? He then said there were no weddings at the hotel and when I questioned that (there were adverts all over the hotel for weddings held there), he says "well we dont have DJ's" - what the hell that has to do with wanting to hear the TV, I will never know. Eventually he relented and turned the volume up so that it was at least audible. The attitude of this Duty Manager and some of their staff is disgraceful. What about your Guests? This hotel does not go out of its way to make a pleasant stay for its guests. The breakfast was dire to say the least and at £12 per person, not good value for money at all. I ordered a fruit pot and had what can only be described as something I would put in a childs lunchbox, plonked in front of me, unwrapped and no bowl. The croissant was wrapped in plastic and again plonked in front of us, not even on a plate! We constantly had to ask for salt, sugar and condiments. I certainly wont be returning to this hotel, and in fact will avoid Best Western Hotels at all costs now. Show less

"Birthday treat"

User 01/07/2021

We stayed 3 nights and the room was large with 3 windows letting in lots of light. It was an executive room. The place is really quite with lovely views out of all windows. The staff were great. If u need anything they got it with no problem. We ate in the restaurant on our first night and it was really nice. Hot and quick service. I had fish and chips. My husband had pie. Tastes really nice.. The gardens were beautiful with lots of trees. And shrubs all well looked after. Plenty to do round about. Wildlife centre and distillary great place

"In need of investment"

mattbS7222VD, Yorkshire, United Kingdom 29/06/2021

On approaching the hotel we thought it was closed as there was no sign of life and a chain across the car park. Then we realised that the right entrance was around the corner. On entering the hotel, it looked like reception was closed as the desk was in darkness and no staff could be seen. However, a cheerful receptionist soon appeared behind the covid screen. We were soon checked in and on our way to our room. Unfortunately, our room wasn't very clean and some of the furniture was broken so I headed back to reception where another guest was complaining that their room hasn't been made up at all. The receptionists seemed very harassed but they quickly organised a room swap and offered us a drink voucher as an apology. The new room was fine and the bathroom was excellent. Admittedly, the furniture and decor was a bit tired and dated, but the bed was comfortable and we had everything we needed. We ate in the restaurant on the first evening and the food was fine and reasonably priced. During our stay, I walked around most of the hotel and much of it looks very tired and in need of investment. There is a lovely patio and garden which is probably the best maintained part of the whole hotel. The outside of the hotel desparately needs some attention, especially the rotting woodwork and peeling paint. Overall, I'd say that the staff are trying their hardest but the hotel needs serious investment. Definitely not a 4 star hotel.

"All about the staff"

376andrewg, Chester, United Kingdom 29/06/2021

We arrived tired after a long day of riding our motorbikes and on mass which was a bit daunting for the receptionist on her first day but she managed admirably. The lady serving the drinks outside on the patio was excellent and we were impressed with her attentiveness and friendliness at both dinner and again at breakfast. The other members of the restaurant team were also excellent on a very busy day.

"Absolutly not a 4 star hotel"

kellylN7619SU, Radcliffe, United Kingdom 27/06/2021

Before arriving I received an email to check in the day before an although I booked for two people it would only let me check in one person. I rang the hotel and spoke to a lovely lady on reception that changed the booking for me (after reading the reviews I wanted to make sure this was rectified before we arrived). On arrival our room was ready. We were allocated room 17 and ‘executive' room. They push for a pre authorization for a tab which we did for £40.00. The good bits - ✔️the bathroom was amazing and there was constant hot water ✔️decent hairdryer ✔️Breakfast, and dinner was good value ✔️Staff on reception and in bar/tavern were polite The not so good bits - bedroom ❌after reading the reviews we took our own mugs so we could at least have a brew in a proper cup instead of a paper cup in the morning. We wish we took a kettle now instead of risking injury from the broken one that was in the room. ❌the bedroom was a weird shape with the bed between some sliding doors that don't go anywhere and block the sockets so you can't plug phone chargers in ❌the bed was old and tired ❌ lots of dust/bits on the laminate floor which was noticeable ❌ blinds broken and a health and safety (hanging issue) for young children Lounge area ❌furniture old and tired my partner fell through a chair in conservatory (which was funny to watch) Pool ❌the steam room and sauna felt too hot to use and wasn't monitored ❌the pool area was clean although on the Friday morning a member of staff was actually using chemicals to clean the pool whilst guests were swimming (not a good look and no idea of what the chemicals are) ❌the jacuzzi isn't working and when speaking to a member of the ‘leisure' centre it's not worked for over 6 years Overall The hotel could be amazing but it's time to either spend money on it or downgrade it to a 2* hotel. The grounds are tired (tennis court over grown and unusable). It's in the middle of no where and you will need a car to get anywhere as the busses are few and far between and taxis are really expensive. Be careful on checkout and check your itemized billing as we were charged more as they'd not taken off the the pre authorised amount of £40 and it is yet to go back into my account. arriving I received an email to check in the day before an although I booked for two people it would only let me check in one person. I rang the hotel and spoke to a lovely lady on reception that changed the booking for me (after reading the reviews I wanted to make sure this was rectified before we arrived). On arrival our room was ready. We were allocated room 17 and ‘executive' room. They push for a pre authorization for a tab which we did for £40.00. The good bits - ✔️the bathroom was amazing and there was constant hot water ✔️decent hairdryer ✔️Breakfast, and dinner was good value ✔️Staff on reception and in bar/tavern were polite The not so good bits - bedroom ❌after reading the reviews we took our own mugs so we could at least have a brew in a proper cup instead of a paper cup in the morning. We wish we took a kettle now instead of risking injury from the broken one that was in the room. ❌the bedroom was a weird shape with the bed between some sliding doors that don't go anywhere and block the sockets so you can't plug phone chargers in ❌the bed was old and tired ❌ lots of dust/bits on the laminate floor which was noticeable ❌ blinds broken and a health and safety (hanging issue) for young children Lounge area ❌furniture old and tired my partner fell through a chair in conservatory (which was funny to watch) Pool ❌the steam room and sauna felt too hot to use and wasn't monitored ❌the pool area was clean although on the Friday morning a member of staff was actually using chemicals to clean the pool whilst guests were swimming (not a good look and no idea of what the chemicals are) ❌the jacuzzi isn't working and when speaking to a member of the ‘leisure' centre it's not worked for over 6 years Overall The hotel could be amazing but it's time to either spend money on it or downgrade it to a 2* hotel. The grounds are tired (tennis court over grown and unusable). It's in the middle of no where and you will need a car to get anywhere as the busses are few and far between and taxis are really expensive. Be careful on checkout and check your itemized billing as we were charged more as they'd not taken off the the pre authorised amount of £40 and it is yet to go back into my account.

"Lovely place but…"

carolinedR6698TD, Berkhamsted, United Kingdom 25/06/2021

This was the first weekend we had away since the pandemic started. We looked forward to a lovely weekend in a beautiful place and were prepared to spend a reasonable amount of money on the accommodation. So sadly it didn't meet our expectations as far as value for money was concerned, and for the inflated price breakfast wasn't even included. I will go somewhere else next time.

"Great, relaxing stay"

TonySept2012, Newcastle upon Tyne, United Kingdom 25/06/2021

Just spent short break here. Staff friendly & helpful. Some superb improvements to hotel layout & decor since last visit. Quiet elegance. Under covid restrictions expected spartan regime but wide restaurant menu (recommend the Cumbrian lamb and the fish pie), ample wine list & generous breakfast. Sure, there's a pandemic going on but all staff doing their best for guests. Fully enjoyed our stay.

"A great 4-night stay at The Castle Inn - great location, just north of Keswick"

LFCSpionKop1, Newmarket, United Kingdom 21/06/2021

This was our first stay at The Castle Inn. We've previously stayed at Best Western's Ambleside Salutation, so booked with confidence. This was a great location to use as a base for our four days in the beautiful Lake District. About 15 minutes drive into Keswick from the hotel, which is just to the north. We found the hotel to be very clean and all of the staff were extremely helpful and friendly. The breakfasts we had each morning in the lovely dining room were very good, as was the one evening meal we tried. Despite all of the Covid protocols the hotel has to adhere to, the staff still managed to make our stay both very welcoming and relaxing. Fingers crossed that normality will soon return, for all our sakes.


CarloYork, York 18/06/2021

Lovely hotel set in grounds with views over Bassenthwaite lake. We stayed with two young kids, who loved the swimming pool and video games in the play area The breakfast are very well done with extensive range of cooked and Continental options, something for everyone. We enjoyed drinks and light bites on the terrace overlooking the lake. The rooms are spacious and very well appointed with that luxury feel Around the hotel there are many activities for all the family including whisky distillery, petting zoo cinemas and of course many fell walks Highly recommended

"Superb Stay with Welcoming Hosts"

Jack W, Northampton, United Kingdom 14/06/2021

I had chosen the Castle Inn Hotel for a long weekend stay as all my previous visits to the hotel had been excellent and in such a great location you simply can't go wrong. I stayed in the suite, a personal choice of mine as it is like a home from home. During my stay I had dinner in the on site restaurant, the burger was absolutely delicious and a good addition with the brioche bun. I do believe that the Castle Inn had a recent renovation with the restaurant area and it has done wonders with the views and accessibility to the garden areas. The hotel has local amenities nearby and just takes a short walk to be able to see the stunning views. As always I would 100% recommend the hotel to families, travellers, tourists or people who just want the spontaneous trip.

Matthew Plunkett, Owner at Castle Inn Hotel, responded to this review
Thanks so much for staying with us and for your lovely, kind words. I will be sure to share your comments with my whole team. We hope to see you again soon. Matt, Operations Manager.

"Walking holiday"

nigelgittings, Bury, United Kingdom 08/06/2021

Putting aside the covid-19 restrictions the overall stay in a hotel and the cleansing it's also was 100-percent ok. The staffing levels for the hotel were low this may just be down to the hospitality industry struggling to recruit staff. The phone signal around the hotel wasn't great but it was in the middle of the lake District which is fully understandable, although I would expect the Wi-Fi to be up and running it wasn't it was very poor.

Matthew Plunkett, Owner at Castle Inn Hotel, responded to this review
Thanks for your feedback. I was pleased to hear that overall you enjoyed your stay with us. The Wifi issue experienced during your stay affected the whole village, and has now been resolved by BT Openzone. Hope to see you again soon. Matt, Operations Manager.

"A Let Down"

brysam, Surbiton, United Kingdom 07/06/2021

Stayed here on our second night of our tour around the Lake District. Rooms were clean but hairdryer is something out of the 70's and did not work. The bar was not fully stocked and kept running out of drinks, and that was if you could find anyone to serve you. On the day we checkd out we wanted a coffee, and finally found a member of staff who said no drinks served until 5pm and walked off. No apology, nothing friendly. Whilst sitting here we watched about 5 couples walk off fed up of waiting. Yes not a 5* and served its purpose but customer service goes a long way

"2 star Hotel at 4 star prices - Never again"

Nottm_family2012, Nottingham, United Kingdom 07/06/2021

Wow where to start. Booked this hotel for a mini honeymoon break as got married in the week. Before i arrived i emailed the hotel asking if they could do anything special and all i got was the standard upgrade at silly cost email. Arrived on Friday at 14:00 and after a good drive really wanted a drink, only to be told that nothing opened until 5pm. Proceeded to check in and while walking through the Hotel could not help but notice how dark and outdated the decor was. Arrived at the room and was initially surprised as i had booked a suite and it was a good size room. However again the furniture and decor was very outdated and dark with it all being dark wood. Room - Their were 2 chairs in the room that looked like they hadn't been cleaned in years with ripped arms.We were even more surprised by finding the tea and coffee facilities and that we had paper cups not proper cups. (4* hotel and paper cups !) Next the bed was huge and comfy however the quilt was only a double in what can only be described as a king,king quilt cover so half the cover was just empty and the quilt did not even cover the whole bed! Restaurant - Well what can i say here. This was disgrace for a 4* Hotel and i have eaten better in most pubs. The menu was just on a sheet of paper with a fair selection. However this was not a 4* menu by any stretch of the imagination. 1st night i had the Burger with chunky chips. Well the burger was served in a greasy Brioche bun and the chips were either oven or frozen chips and with no presentation at all. 2nd night sausage and Mash and i could swear the mash was in fact Smash and not proper potato. The starter and deserts were ok. But for a 4* hotel i would have expected much much higher quality and choice. Bar service - Now this Hotel has a Tavern as part of it so i was expecting a nice choice of beer- Walked into the Bar and the shutters were down. Waitress explained that it was table service which was no issue due to COVID. Asked what beer they had and only one bitter on. Went to sit outside and waited, and Waited until eventually someone turned up to take are order, When the drinks arrived they were ok but the bitter was awful and tasted off so i changed drinks to a cider. Weather started to cool so went inside to sit in the conservatory. Well the first chair i sat on i went straight through as the bottom had broken swapped to another chair and the same. People were laughing as they had all done the same so it was hunt the good chairs every night. One of the sofas was badly broken with dangerous sticks of wicker sticking out the back and overall it was a laughable excuse for a 4* Hotel. Staff - Friendly staff who were run off their feet. Only 2 young girls working in the restaurant and Bar areas serving and clearing everyone. Restaurant Manager tried but had the same food stained suit on for all sittings over 3 days which did not give out a good impression and was noticed by many guests. This was the 3rd and by far the most expensive hotel we had stayed in all week and by far the worst experience of all. Thank you Best Western for ruining our mini Honeymoon. You should be ashamed charging people £495 for 2 nights . I have stayed in better £30 a night B&B's. I will be logging complaints with Best Western and AA as this should never be classed a 4* Hotel!!

"Must have been nice once"

User 07/06/2021

An over priced, shabby hotel that was obviously a lovely place at one time. The food was awful, the mattress broken and the room dated and worn. The few staff are trying hard, but don't have much to work with.

"Not a good stay at all"

darrenrichards22, Huddersfield, United Kingdom 06/06/2021

Well what do I say about this place not happy at all firstly staff were not very helpful at all seemed like they had just all started the job not been there for a while. Got our booking for 2 people and a dog wrong one night for one person and no pet, then took £50 security deposit which they said wouldn't come out of my account and it has done so am £50 down for a start, the evening menu was well 3 starters 3 mains and 3 desert's nothing else more like a pub meal than a restaurant. We paid good money for a low standard to be honest. On the up side the room was good and very clean bathroom was excellent and the surrounding area beautiful, take some earplugs for the banging doors in the night too. Overall we don't mind paying good money for a good stay this has not been a good stay am sorry to say, and I am looking for a refund for the £50 that they said DIDN'T come out of my account.


User 03/06/2021

First the good points , the staff were friendly and helpful and the bathroom in our “ executive “ room had been nicely refurbished , surprisingly the bedroom hadn't which was very tired . No fridge either. The hotel doesn't serve food or drink after breakfast until 5pm , a warm summers week but no lunch or beverages all day . When it did open the food in the restaurant was awful . We'd booked for dinner all three nights but cancelled the last two after a very poor experience , again however the service was good, We also avoided the very expensive breakfast after our dining experience . Worst of all was the general condition of the communal areas and outside , very scruffy and depressing. For example the outside bar furniture consisted of a few random mis-matched tatty pieces of cheap old table and chairs . Compared to other 4* hotels locally this is the worst. 2* at best , a heavy discount may tempt sum , it needs investment and a better kitchen .

"Most enjoyable break"

cvevans1951, Preston, United Kingdom 24/05/2021

Excellent value for the money. Breakfast was delicious with great quality products served efficiently. Evening meals were amazing and Most affordable. Atmosphere was cosy and welcoming. All the Staff were friendly and efficient. The pool and steam room was very inviting. The Location of the Castle was very central to everything. We look forward to returning very soon. Pleased we found this little gem.

"Friendly staff and a lovely stay."

User 21/12/2020

Stayed 2 nights in December. Although there were restrictions due to covid we had a wonderful stay. Staff were friendly and attentive. Food was really nice. Room was clean and tidy. Was a little bit cold even with radiators on and the bathroom had a window next to shower which made me feel abit exposed. But they didn't effect my stay or put me off going again. Gemma in the restaurant was fantastic. Service with a smile. Pool was slightly cold but not freezing. Just a cold time of the year though.

"Great little hotel with good location"

LeanneTipo, Liverpool, United Kingdom 21/12/2020

Purchased via Groupon. Very friendly and helpful staff right from the word go. Room was a little dated with lumpy bed and was informed this was the best of the standard rooms.heating didn't work and shower was faulty. Staff were amazing and gave us a room change with free upgrade to junior suite. Would definitely recommend those rooms. Facilities clean and pool allocations a great idea. Breakfasts lovely but for me as a vegan and celiac the choice in the restaurant in the evening was limited although the curry was delicious. I would recommend the sunn Inn 1 mile away for food. Overall, the staff were so lovely. Hotel ticked the boses and great location.dont expect much from a standard room. I would out them in a budget room catagory if I'm honest and sad we lost a night in this before moving to a better room.

"Superb "

User 17/12/2020

Just had a three night stay The staff were superb and could not do enough for us and nothing was too much trouble. The menu was a good choice and the food was superb, the room was great We had a great stay thanks to the great staff and not forgetting the great kitchen and bar staff

"Best sausage and mash ever!!!!"

User 08/12/2020

The waiter was very welcoming and friendly. The sausage and mash was to die for, by far the best I've had, full of flavour and very well presented. The sticky toffee was also very enjoyable. All homemade too. Definitely a hidden gem and we will definitely be back. Highly recommend!

"Exceptional hotel"

sharonj430, Lincoln, United Kingdom 05/11/2020

What a excellent hotel!! Food was amazing tried all the menu and it was all gorgeous. Staff were courteous very well organised and very willing to assist at any time.Would stay here again at the drop of a hat!!

"Excellent stay"

User 03/11/2020

Excellent stay paid to upgrade and got the even better room than what was expected room and everywhere was very clean and tidy hand sanitiser everywhere to use. All staff friendly and wanting to help.

"An enjoyable stay in the Lake District"

Ian C, London, United Kingdom 26/10/2020

We spent three nights here as we explored the Lake District. The location is away from the hustle and bustle of the main towns, which is a positive advantage at the current time. From arrival to departure, the staff were welcoming and helpful. We had dinner in the restaurant each evening and breakfast each morning, all of which has to be booked in terms of timing because of covid reduced capacity. Covid precautions were well-managed. Our dinners were excellent, with a changing menu between dinner and the bar menus and a reasonable wine list, so that we were able to enjoy a different selection each day. The hotel needs to be congratulated on this in the current circumstances. The breakfasts were stellar, with a great Full English breakfast that kept us going through the day. With current precautions, rooms are not serviced daily, but the reception staff provided us with supplementary bathroom accessories and tea bags as required, plus a shoe cleaner which I needed after one of our days out in the rain!! We had a thoroughly enjoyable time and I would happily stay here again.

"very pleasant stay"

User 23/10/2020

My visit was a one night stay bought with a groupon deal. This included a meal and breakfast. Our room was a standard double which I thought was larger than expected for a standard. Had a lovely visit here and would definitely go again if the deal was available again.

"2 STAR"

GloriaC16, Newcastle upon Tyne, England, United Kingdom 22/10/2020

I think they prefer you you to upgrade if you book with a groupon but not cheap... We received 3 emails asking us to upgrade..(we didnt).... Arrived approx 1pm for 3 NIGHTS.. said we had to wait until 2pm for room? ok, so 2pm got room key, room number 62 keswick!! furtherst away and upstairs overlooking bins and carpark.. Room ok and clean.. however, every day we had to go to reception for loo roll, coffee, milk and had to request a towel change.. didnt clean the room once or change bed nothing, found 4 flies in bathroom as we left window open also stunk of cannabis cigarette smoke. Evening meal lovely.. breakfast greasy.. Will not be returning

"Well worth a visit!"

746ChristianG, Doncaster, United Kingdom 21/10/2020

This hotel is well looked after has friendly staff. Our room was very big as we were upgraded and it was very clean and well equipped. The breakfast was very tasty and good choices on the menu. We had dinner on both of the two nights we stayed and it was well worth it. Great menu, well cooked and presented. Can't fault this place! Covid safe too, easy parking, very picturesque and quiet location.

"Could do with refurbishment "

Cevans89, Newquay, United Kingdom 20/10/2020

Pleasant place to stay. We stayed here for one night and met with friendly staff. Room was nice although could do with a refurb. Decor is very outdated. Lovely comfy bed. Fantastic evening meal and breakfast. Was slightly let down with the fact half the gym was shut, aswell as the hot hub and sauna/steam room. Unsure why this is closed when other hotels are open following government guidelines. This should be reflected in the price imo.

"Pleasant meal"

ssally2014, Ely, United Kingdom 07/10/2020

We didn't stay here, just booked for an evening meal during the week,friendly staff, pleasant decor and good food. Good social distancing and hygiene, as expected. Worth booking a meal if you are staying nearby.

"Very enjoyable and peaceful "

Skychef2014, Billingham, United Kingdom 05/10/2020

Booked here using a Groupon deal and was not disappointed. Lovely clean, comfortable room (25) with some nice views. Quiet even though it was close to the main road. Food was excellent, although a bit pricey. Staff were excellent, especially the one waitress looking after breakfast by herself. Ideally located for a visit to the Lakeland Wildlife park about a mile away. The local distillery was close by also. A visit to Keswick is also a must, which is about 10 minutes drive away.

"Friendly helpful staff"

greatbossman, Manchester 03/10/2020

They are doing a great job of providing the best stay possible while maintaining stringent Covid precautions Beds are very comfortable and most rooms seem to have been refurbished in the last couple of years. Fodd is very good considering the reasonable prices. Vegetarian and Gluten Free well catered for


User 30/09/2020

Stayed here in Sept for 2nights, on arrival hotel looked as though it had shut down, dark & dingy reception area with no staff around, on getting to our room no28 what a dissapoint, the room was dirty, cobwebs, hair in plughole, stains down side of the bed & a filthy chair for starters, 1 paper cup each, no bathrobes, no water, this room was not fit for human habitation, even more so in times of covid, breakfast there was only 1 staff member on with the cook assisting to bring food out, food was not up to standard, on contacting best Western they were clearly not interested at all, I would never stay here again!!!!!!!

"Shocking Shame on you Best Western Signature Hotels"

340alank, Sunderland, United Kingdom 30/09/2020

Avoid this Hotel, old outdated and dilapidated. This must be the worst Best Western Signature in the world, originally we were of Ford a one night stay for £495 per night. We finally managed to have this room reduced by Best Western direct as we travel with business and pleasure often. We paid £350 which seemed acceptable at the time, but on arrival the nightmare started. • The building looks like it's under major construction, and it needs to be • Health and safety Risk. We were not told on check-in that the hotel did not have running water • Our 5 year old son suffered hot water burns due to the cold water tanks being emptied in the hotel. This left our son left with only boiling hot water spraying out of the shower head onto his body and head. • Unable to flush toilets, smell was overpowering • Hotel room bathroom falling apart (see photos ) • Hotel allowed guests to use the swimming pool after a long days hiking with not facility's to shower clean before or after they entered the pool. • Restaurant and bar area seating broken • Builders expandable foam hanging out of gaps in conservatory. Just far too much too list.

"Hotel and staff"

User 24/09/2020

The location was very good. The staff were friendly and helpful.We enjoyed our stay at the hotel.The Covid 19 guidance were well followed.The price for the food was fairly reasonable.I would recommend this hotel to friends and family

"Social "

bobbW4270CU, Morpeth, United Kingdom 24/09/2020

Nice hotel showing some signs of age. Creaky floorboards Outside of our room our room but did not detract from a clean warm room. Nice food, slightly on the high price in my opinion. Staff great, friendly, helpful especially the restaurant staff. Nice pool, you have to book for food and pool, but not a problem. Although there are several signs asking for you to wear masks in public areas, over the 4 days we were there quite a number of guests did not wear masks in the public area. A slight concern.


JohnH3759, Harrogate, United Kingdom 23/09/2020

Stayed as part of a weekend break and had a great time. Very good food and a great room as well. Most impressed. The team work very hard to look after you throughout your stay. The pool is also a good size.

"Poor hotel"

Graham-A66, Newcastle upon Tyne, United Kingdom 23/09/2020

On arrival the front car park was all taped off and we thought the hotel was closed. On check in we found out the bar and restaurant were closed and didn't open till 5pm. We and other guests had to buy food and drink from the supermarket to eat outside on the garden bench. Other guests walked to the nearest pub for food and drink. An elderly couple in their 80s couldn't even get a hot drink or snacks so we shared what we had bought from the supermarket with them. The evening meal was not much better with tinned mushy peas with the fish and cheap branded sachet condiments. The breakfast though was lovely and fresh. We would not stop here again.

"Poor food - Grim hotel"

BillANDBun, Manchester, United Kingdom 21/09/2020

Very naff food - lasagne was like soup - curry not much better - the nan bread was the only saving grace. Fairly naff interiors - residents not observing social distancing or wearing masks. However the staff were pleasant. - We wont be back.

"Lovely friendly stay"

572graham, Newtown, United Kingdom 14/09/2020

Stayed for 3 nights very welcoming and friendly staff, room was clean and comfortable. Breakfast was very nice good choice and waitress was excellent nothing too much trouble. Had evening meal once here good solid pub grub not fancy but really good quality. Would recommend for a good base for the north lakes

"Love in Lockdown"

Trail17015584411, Brighton and Hove, United Kingdom 13/09/2020

My husband and I were treated extremely well, and weren't the only 'two guys sharing'. It was mid-pandemic, but the staff put themselves out and nothing was too much for them - attentively-eyed barkeeps, prompt food service (though very much at the 'pub grub' end, by necessity as 'fine dining' was never going to be an option because of food sourcing issues - for all hotels). The hotel itself is quite a way from Keswick despite the postal address, indeed Bassenthwaite isn't quite walkable-to, so having your own transport is a must. Joy of joys, the 15-metre pool was open (swimming addict) though limited to 30-minute bookings, but good enough for a daily 0.5 km swim. Oh and Cumbria and the Lakes are brilliant, if you can dodge the tourist masses, Krafte Shoppes and stuffed toys.


Denise S, Barcelona 12/09/2020

Terrible room, stained furniture, filthy shower head, bath trim dirty hanging off, windows wouldn't open very warm, terrible sleep, oppressive room no 40 loft .... Flowers in the attic .....this is the room.

"Lovely stay"

rosepettle, Kingston-upon-Hull, United Kingdom 11/09/2020

Stayed here for 2 nights on a wowcher offer ,double room bottle of wine in room and breakfast both days , couldn't fault it ,lovely room with on suit ,tv , cofee/tea facilities, safe in room if u needed it , staff lovely and plesant , they coped really well with social distancing , breakfast was beautiful , full cumbrian and or cerial fruit etc, would deffinetly stay again

"Fantastic break"

ElizabethJ1507, Preston, United Kingdom 10/09/2020

My partner and I stayed here for 2 nights; one under a Groupon offer including 2 course dinner, and the other just bed and breakfast. We were greeted by Matt at reception who couldn't be more helpful. Our room (17) was great- comfy bed and clean room. The evening meal in the restaurant was incredible and service was great. Breakfast on the first morning was great, however the service was very slow on the second. The full Cumbrian breakfast was very good, however the 'fruit pot' made up of bits of preserved peach and pear, was not what I was expecting to receive. Suitable Covid precautions were taken in all parts of the hotel. Great location for exploring the North Lakes. Extremely happy with our stay, especially after worrying due to the amount of poor reviews recently, and we would definitely return.


User 10/09/2020

Rude staff, rubbish WiFi in the room, broken fridge, utterly filthy room, just no where near worth the money at all. They then took to money out wtwice for the room. When we complained they dealt with it in a very poor way as well

"Lovely, well run Hotel"

check_check, England 06/09/2020

We spent two nights at the Castle inn Hotel in September 2020 and found that the hotel dealt estremely well with the covbid crisis. The room was large, comfortable bed with superb quality bath and shower facilities. The corridors were marked by arrows for social distance and both breakfast and dinner arrangements were set up to manage social distance. The quality of the food was very good and the staff across the whole hotel were excellent. Unfortunately, the weather was somewhat different to the hotel standards but we'd highly recommend staying at the Castle Inn Hotel.

"Mr Jim"

User 04/09/2020

Very old hotel including rooms limited use of hotel but wasn't informed until we booked also heating in room not working was very cold no bar service trying to get full refund but hotel blaming the Covid 19 Do not recommend this hotel will not stay again

"Very enjoyable stay"

User 04/09/2020

Well placed Hotel for site seeing in the area, near to Keswick & Derwent Water, Cockermouth & Bassenthwaite Lake. Also The Lakes Distillery. The Hotel itself had all the necessary COVID restrictions in place, but we could still book to use the gym & pool, which was a bonus. The room was large & comfortable with a patio area, we upgraded to a suite at half price. The staff were very helpful, friendly & attentive. Evening meal was very good & the breakfast excellent. Easy, quick check in & out. Would recommend.

"Great stay at this lovely hotel so obviously trying its best during these hard times."

Betty111a, West Midlands, United Kingdom 02/09/2020

Immaculate huge family. Kids had their own room with their own TV and desk space which was really appreciated. Rooms well equipped for everything you need. The hotel is lovely and all the staff were friendly and helpful especially Emily on reception and the fantastic Niki who seemed to do everything from serve drinks at the bar, clear tables, serve up breakfast and help on reception! The breakfast was well organised with the booking system as was use of the pool. The tavern served good hearty meals at reasonable prices. They are doing their best here.

"Fantastic Stay"

User 01/09/2020

This was our second stay in a 2 week time frame as we enjoyed the first stay so much. We wanted to explore the northern lakes. This isn't a hotel for pulsating night life, loud bars or evening entertainment but it is a lovely sanctuary. We had a double executive room. It was immaculate. We had plenty of space, a fridge and robes included. The staff were professional, warm and friendly throughout. We ate at the Tavern bar every night and the quality of the food was superb. Breakfast was also delicious. We particularly enjoyed using the pool which was managed very well via a booking system but as it had its own designated member of staff, was kept immaculate. We do feel like we have discovered a hidden gem and we will definitely be returning.

"Like being in a 50's Russian spy film"

P8909YBrobertp, Manchester, United Kingdom 31/08/2020

As the price was high (£600+ on for 2 nights, no breakfast included. I left my shower gel at home. 2 tiny pots of shampoo greeted me. The bedroom had no waste basket. From the curt greeting at theSoviet bloc-style brown reception and faded old carpets everywhere, the furniture was shabby, and the towels were presented as screwed up swans. Please just leave fresh folded towels. I watched a man collapse with a rickety chair beneath him. My anger is that they dared to hike the price many times above their capability to give even minimal value for money . Luckily I found the Lakes Distillery with excellent food down by the water. I didn't use the gym and the pool was not mentioned. Had the rate reflected the ordinary quality I would have been kinder.

"Nice hotel "

Bren1962, Hebburn, United Kingdom 27/08/2020

Myself & my daughter stayed at this Hotel in August 2020, the swimming pool is open but not the spa facilities, 4 people are allowed in the pool for half a hour. When we checked in the receptionist asked if we wanted a tab set up & we said yes, she then booked us in for the evening meal & our breakfast. The rooms were nice the bed however hurt my hip as it sloped down into the middle. The breakfast was nice, the evening meal menu was plenty to choose from, & we were there at the time of the “eat out to help out” so got it a bit cheaper..... or so we thought as our 2nd night we were told if we did not pay at the bar we would not get the discount we said we have a tab but we were told by the staff you would not get the discount on your tab!!!!! We could not believe this as the receptionist said to us in the same sentence do you want to set up a tab & book into the restaurant for tonight, she should have said but you won't get any discount!!! Rant over Just Down the road not even 10 mins is the Lakeside wildlife centre it was a fab day playground for the kids, loads of animals, birds of prey, there's a cafe but also a undercover area to eat your own picnic food.

"Upgraded for free"

owendevisser, Birmingham, United Kingdom 25/08/2020

This place is really a 3/5, but due to their courteous upgrade, they deserve an extra point from us The hotel is pretty standard. Some of the facilities weren't available due to C19, but the rest ran smoothly without any wow factors Neither here nor there

"Nice staff rubbish hotel"

User 24/08/2020

DEFINITELY NOT 4 STAR We stayed between 21-23rd August for our anniversary, and we will not be returning, we booked through wowcher and got a great deal £190 for two nights breakfast, leisure use and an upgrade to a luxury room, definitely don't book through the hotels website it is not worth the price they are asking for without a deal. You'll be well and truly ripped off. we met a lovely couple who did this and paid £700 for 3 nights they left a day early they where that upset. Firstly the postcode doesn't take you to the hotel so beware of this. hotel has definitely been unloved for a long time, it's falling to pieces, we arrived to our room and immediately had a foul smell in the room, smelt like a babies dirty nappy, Really old fashioned room. the luxury rooms are definitely in need of an update, the cleaning lady who was outside the room was amazing and so polite and she tried her best to sort the problem but could not so we had to downgrade our room, which tbh was a lot nicer than the luxury room? I know! You'd think it would be the other way round. There was no entertainment at all not even music playing in an evening, tbh unless u went out there was nothing todo. The hotel is very dated, and is in need of an over haul, it is clean, but because all the wood in the dinning areas and social area is rooting away and being patched with foam and it leaks when it rains, The carpets and furniture all need updating very old. the hotel was ghost town, no staff in site, but when there was they lovely and very passionate, nothing was too much trouble, the owners don't care and it shows, the lady who serves breakfast and dinner from Liverpool is a real credit to that hotel, and it is really letting her down, she was fantastic. It's 100% no where near worth what they are asking price wise for a room without a deal like we had, no where near a 4 star. Tbh we found better and cheaper closer to local towns. Please also be aware that if they put a holding charge on your card, make sure after you have settled your final bill that u have your holding charge has been refunded as ours wasn't and we had to phone. We definitely wouldn't stay again, if it wasnt for two other lovely couples we met our anniversary would have be ruined by this hotel.

"Unloved hotel - don't book based on hotel website description and photo's"

sws6v, Glasgow, United Kingdom 22/08/2020

Just returned from 3 night stay at the Castle Inn - with the Hotel described as a 4* BW Signature Collection Hotel, expectations not unreasonably high and looking forward to stay especially as had fab memories from several stays 20yrs ago. All expectations dashed on arrival - to find hotel dark, dated, tired, lacking in atmosphere and unwelcoming was so sad. Bedroom issues, fixed hairdryer in bathroom (held together by tape) not working, toilet roll holder hanging off wall, fly infestation in room - a simple daily room check list would have picked up all these points and sorted before any guest arrived. No staff in bar area or breakfast room wearing face masks. Quality of food in Tavern and breakfast not what expected of a 4* BW Signature Collection Hotel. Lack of presence by owning family during stay. Hotel in need of immediate unannounced re-classification visits by the AA, English Tourism and BW to ensure rating and description reflects hotel today. Hotel in need of upgrading and TLC to bring back its former ambience, glory and quality. Suggest also location of reception at back of building wrong - to many steps to go up to get to rooms (not easy for elderly)- should be in heart of hotel either at front where originally was or at side which looks very welcoming. So much potential to be the best 4* hotel again in the Keswick area - on a positive note, comfort of bed was great (best I've had in a hotel for ages), fab location especially as so near to the incredible Lakes Distillery which was amazing to visit.

"should be 1 star not 4! horrible"

User 21/08/2020

Hello, Extremely poor stay at - The Castle inn hotel,Keswick 19-21 Aug, Brian Dooley. Horrible hotel, dirty throughout. Not all staff wearing masks. Check in was 46 mins late. Sofa was filthy - marks all over it. No toilet roll/ shower jel/ soaps. Hotel restaurant absolutely appalling, worst food I have ever eaten out, definitely microwaved. Service was equally as bad, lost our reservation and 55 minutes wait for food. No staff anywhere had to spend 10 minutes looking for someone to make get a table. Breakfast - room service, 30 minutes late and sent wrong food. Left the food outside room and it took 12 hours to be moved. Room 23 - literally the worst hotel room I have ever stayed in. Should be a 1/2 star. Lots noice above the room and room was extremely hot on the evening. Cleaning staff did not wear masks None of the staff asked how the say was... Hotel claims to have a gym - more than half the gym was closed.

"Unclean and a manager who doesn't care"

User 21/08/2020

I tried to book an evening meal a week before but never got a call back. First room was dirty, pubic hairs and bloodstains in the bathroom. Got transferred to another room, which I asked they checked for cleanliness before we transferred and found it was also dirty with spiders in the bathroom. Ordered two breakfasts and only one arrived. Asked the manager three times to call me about the awful experience and one week later I still haven't received a call. Shambolic !

"A very comfortable hotel"

Andrew P, Rossendale, United Kingdom 20/08/2020

This is a very pleasant hotel and we enjoyed an afternoon cream tea. The staff and service were good and the surrounding areas are ideal for walking and other leisure pursuits. Altogether, a very nice place.

"Relaxing two night stay."

caroltaylordczm, telford 15/08/2020

Lovely hotel who are trying extremely hard to cope with all the rules and regulations regarding Covid. Staff wore masks at all times, swimming pool and gym room are limited to numbers and pre-booking is required but this wasn't a problem at all. The room was clean and spacious with a large double bed. The gardens are delightful with a wonderful view over the hills. I would certainly recommend this hotel to friends and will be back ourselves for another relaxing couple of nights some time in the future.

"Opened toooo sooon I think"

ianedley, Worksop, United Kingdom 12/08/2020

Expensive for what you get Pie some stew in a bowl with an added pastry lid , this is not a pie Overall food well bellow standard expected of a hotel at this level ,tip of you stop here , eat out Rooms tired , cobwebs , loose plaster , WiFi minimum mostly 1 bar


User 11/08/2020

Arrived today to our family room which was very spacious however was filthy and had flies in the room . The bed was disgusting as was the carpet and toilet . When we complained about the bed , we were told it is normally cleaned - this does not bode well for COVID measures - normally cleaned but not today !! Managed to get a full refund after some discussion ( said we would have to wait till tomorrow for some reason ) and left immediately. Paid £414 for 2 nights and was certainly not worth the money . I would not recommend anyone staying here.

"Great hotel perfect for visiting Distillery "

dancer2, Blackpool, United Kingdom 10/08/2020

Having visited this hotel on the first day of lockdown We found staff extremely friendly and helpful. We were due to visit the distillery the same day. Unfortunately arrived for our tour and was told they had gone into lockdown. We ended up having something to eat at the hotel In the bar which was excellent. The hotel bar had also gone into lockdown from 8pm although we were told we could order drinks from the bar to be brought up to our rooms by staff. We decided not to take them up on the offer. Today we arrived for our second attempt to visit distillery which included 3 course meal absolutely lovely food. We booked this hotel again and was extremely grateful to the hotel for upgrading us to a beautiful room with a terrific view. Breakfast was plentiful. Staff were friendly and efficient. Didn't feel rushed at all. Good food. Would definitely recommend. Could possibly do with a bit of an upgrade in public area's. Conservative needs demolishing.

"Weekend away"

648annemariew, Crofton, United Kingdom 09/08/2020

After firstly being apprehensive about first weekend away we need not have been social distancing etc off to a tee. Though the the room was dated it was very clean and very comfortable had a really good night's sleep both nights. The staff were very friendly and attentive to our needs. Ideal location for sight seeing around lakes and beautiful countryside. Thanks

"Great stay"

User 09/08/2020

Great weekend , after reading some trip advisor reviews my husband and I decided to book this hotel for a weekend stay. Yes bedrooms are dated but bed was comfy it's was clean. Downstairs modern,lovely gardens and beautiful views,plenty of parking available. We have stayed in many hotels in the lakes which were more modern, However, the service we have received here has been excellent from Nicky and here team. Nothing ever too much trouble. We would return again.

"Visit during early stages of post COVID-19 lockdown"

N4214GHlynnm, Walsall, United Kingdom 07/08/2020

I booked this hotel through Groupon for three nights including breakfast daily. Having read some other reviews I was a little concerned, but we found our stay to be good, in the post COVID-19 circumstances. The room was lovely. Very clean. We had brand new heavyweight dressing gowns in the room and a bottle of wine on arrival. The bed was extremely large (although a little soft for me, but my partner said it was the best bed he had slept in!). The bathroom was great with a bath and separate shower cubicle. Due to restrictions, we had paper cups for hot drinks which wasn't ideal, but perfectly acceptable; the room wasn't cleaned daily, but again in the circumstances perfectly acceptable. We asked at reception for additional teabags and toilet roll and they were provided without question. The staff were all very friendly and welcoming and the breakfast was delicious. We found reception and some of the corridors to be a bit dim, but it did not detract from our lovely stay. Overall I would recommend this hotel and would stay again if planning a trip to the Lake District.

"Not worth the cost."

User 06/08/2020

Fantastic location, 15 minutes from Keswick, unfortunately, that's where the positives end. The rooms are massively outdated and poorly maintained, seems like this hotel was decorated when they opened and hasn't had an update since. We had double external doors in our room which looked great, however, they were so old and rusted that we had to get the maintenance guy in to basically kick them open for us every time the room got too hot. The bathroom was serviceable, but the toilet roll holder was falling off the wall and the bath/shower had a rusted plug hole and didn't seem like it had been cleaned. Cobwebs hanging 3ft down from the ceiling was a lovely touch. Overall, really nice location, but really poor value for money. Really disappointed with this stay, it was for my partners birthday which I'd booked as a surprise and I felt almost embarrassed when we arrived.

"Avoid at all costs!"

mooreboots, Birmingham, United Kingdom 01/08/2020

Where do I start...empty lobby/reception on arrival so nobody to greet us/check in. Our room (No 70) was in the grubby "annexe" to the hotel with no views to the rear of property. Room stunk of diesel from boiler room next door, it was disgusting & noisy. Furniture was old, dated & smelt musty. Bed was so soft we rolled together in middle & ended up sleeping other end of bed with back ache all night. Only 2 paper cups provided for 2 people for 2 nights. Food in restaurant was vile. We were squeezed into a corner with no views or space & felt cramped next to the half open bar. I complained about my overly peppery steak pie which I couldn't eat with bland unseasoned boiled parsnips as side which were vile. Partner's burger was average. Sticky toffee pudding was cold, so was caramel sauce. £7.50 for 3 very thin slices of cheese as cheese board. Waitress appeared to go home around 9.00 so barman stepped in. Very odd hotel with staff either rushing around or disappearing! Beautiful from outside & interior but bedrooms were terrible & dated. Very short staffed. Breakfast was too regimental & we weren't allowed to dine when we wanted despite there being plenty of room for social distancing. Left waiting around to be seated & service was terrible. Best Western need to get their act together & get decent staff here to turn this hotel around as it could be beautiful if bedrooms revamped, staff recruited & food/menu & service improved. Definately won't be going again & not surprised it's apparently up for sale. Not the usual Best Western standard at all, don't recommend staying here.

"Castle Inn Bassenthwaite"

User 31/07/2020

A nice hotel, thats sadly showing its age in places. DOn't let that detract though, we found the room more than acceptable, the staff extremely helpful and really enjoyed our stay. It's a bit out of the way, you need a car/bus to visit the sights.

"Mr mrs"

User 30/07/2020

Due to covid we thought as our abroad holiday was cancelled so said we would visit the lakes . As owning my own cleaning business the standards are NOT met here , it's not clean & very tired looking , it stated that everything had been cleaned & sanitised, which was obviously not the case . We was offered to move rooms , which we thought was strange as we was told that the hotel was fully booked . As for the food , it's overpriced & just warm & the toast is cold , would not recommend this hotel .

"Mr Mrs"

User 29/07/2020

Tired, poorly decorated rooms bed base stained not somewhere I would recommend or visit again. Can't believe it is classed as one of Keswicks best hotels.I would hate to see what they class as poor rating

"Post lockdown break"

User 28/07/2020

I had a lovely trip recently to the Castle Inn, Bassenthwaite post lockdown. Although only part of the hotel was open, the staff were very pleasant and welcoming. The restaurant was well organised and the food was delicious and good value for money. Breakfast too was well organised and lots of choice. All staff we came across were friendly and helpful. You need to book meal times and times if you want to use the pool facilities because they can only cater for smaller numbers due to social distancing. We had come on a Groupon deal and we had a lovely twin room which was spacious and nice. Excellent value for money.


sandrac58, Sunderland, United Kingdom 26/07/2020

We booked an executive room, however when we arrived at reception we had been upgraded to a suite, how nice was that. The suite was room 61, it was lovely. Huge bathroom, lovely comfortable bed, lovely clean crisp bedding, dressing robes were also supplied.The towels were white, fluffy, and very nice. Tea and coffee making facilities in the room. The room was nicely decorated. TV with numerous channels. Because of covid 19 you cannot have room service, but ever you require [clean sheets, towels, tea and coffee replenished], you just ring reception. All staff in the hotel are pleasant and friendly. The hotel gardens are stunning, tennis courts and put put golf are available.all free of charge. We ate in the hotel both nights, good menu and specials board, on both nights the food was excellent. We had breakfast on both days, which was lovely. Served hot and tasty, and a good choice, all cooked to order. Social distancing is well organised around the hotel. The gym and pool were shut due to restrictions. Plenty of parking at the hotel, and free..

"After lockdown"

hathompson49, Dundee, United Kingdom 21/07/2020

Very nice room and staff very friendly -we ate in both nights and food was excellent-staff were very helpful considering it was just after lockdown-plenty of places round about to walk and short drive into Keswick which is lovely

"socially approximated"

User 18/07/2020

This is our first visit to a hotel since lockdown rules eased, and our third evening meal out. We booked here because we have family nearby who we haven't seen since Christmas. Because we are both doctors, we didn't want to stay with family and risk giving them Covid. The check in process was smooth and safe, with screens between us and reception staff. The spacious room had a label to reassure it had been sanitised. I phoned reception for help with something and this was quickly addressed. There is a one way system round the hotel to avoid residents crossing each other in the corridor which was easy to adhere to. We booked for dinner at the hotel. This however was like going back in time six months. The staff had no regard for social distancing. They came right up to our table to take orders and deliver food and drinks with no face protection. Customers were able to walk right up to the bar. Menus were taken from one table and handed directly to customers at another. Staff were working in close proximity with each other behind the bar. Coming from the NHS environment where we are assuming everyone is infectious, this was a shock to see. I have concerns for the welfare of the staff much more than ourselves; we are much more likely to get Covid at work than at dinner in a restaurant. However the staff will serve many customers over the course of a week and it will be a matter of time before they become sick. They cannot be certain that we aren't already infectious. The hotel needs to understand that all of their restaurant staff will then be off work. I hope that none of them will become seriously ill. I did speak to the staff and they were very nice to me and did then keep their distance from us. However they only modified their behaviour for our table and I remain concerned for their safety and about the behind the scenes culture; in their staff room and kitchens for example. This was such a different experience to the other meals out we have had out, and unfortunately makes me think that it is too early for society to open up.


nicolarF9538ZQ, Seaham, United Kingdom 17/07/2020

we had a awful stay at the castle Inn, TV didn't work in the room, room was very small and stuffy, breakfast was cold and very little of it, receptionist was rude, not worth the money we paid, definitely won't be returning

"Central Location for Surveying for Local DAB"

CliffJProctor, Coventry, United Kingdom 17/07/2020

I and 2 collegues stayed at this hotel for 3 nights as it was central to all the locations we needed to visit. The room was large and excellent. we only had meals at the hotel which were all excellent, and had some of the specials on the board. Some fascillies were were closed due to the current climate, however I personnaly had a bicycle with me, and did a number of cycles during my time there, and there were some lovely routes, traffic was o.k. and some hill climbs for those ino that. It was a excellent stay, for what was a busy trip.

"The staff in this hotel are am asset to the company"

glen123456, Oswaldtwistle, United Kingdom 13/07/2020

On arrival we were given a complimentary upgrade (great start).We booked on for an evening meal.Enjoyed it so much we ate there the second night also.The staff here are the reason we will definitely return, two ladies one of them management (a scouser) absolutely lovely!! She never stopped! We will be back early next year with our new baby.

"Nice hotel with lovely staff !"

russtheblade, Doncaster, United Kingdom 08/07/2020

Nice hotel in a great location. If I'm honest rooms are a little dated and not my style, but I'm not here to give a ''Alex Polizzi'' style review.They are clean and presentable. The hotel has clearly gone to great lengths to look after clients post lockdown The staff were very welcoming and friendly - I would particularly like to thank Anna and Emily for their hospitality and smiles. Its what the country needs. Shake off the ''covid blues'' pay a visit, life's too short, enjoy yourselves in our beautiful Lake District. I can recommend this place in view of its great welcome !

"No concern for public health"

User 23/03/2020

I stayed here on business last night, and was outraged and shocked to find out they still had their leisure pool open for members and guests! Not only is this highly illegal, but has no concern for guest or staff safety. On top of this, the rooms are tired and unclean, the hotel in itself needs a lot of money spent on it, and it was freezing cold in all areas. The conservatory even had a homemade temporary support! I will never stay here when I'm the lakes on business again.

"Friendly staff, excellent breakfast and comfortable and enjoyable stay"

User 22/03/2020

I stayed at the hotel for 3 nights this week and was very happy to my experience. Lovely location not far from Keswick. Staff were friendly, efficient and helpful. Good breakfast cooked to order. Great steam room. Large bedroom with views of garden. Will stay again when in the area.

"Sunday lunch with familu"

il0vemygirls, Carlisle, United Kingdom 15/03/2020

We stopped in our way back from Keswick to Carlisle for a spot of lunch, with my mum and my children. We were a little disappointed. Firstly the advertised carvery wasn't available. We were offered a plated Sunday lunch (choice of three meats) or a selection from the menu. We opted for two roast beef dinners and a child's gammon roast and a child's chicken nuggets. The lady taking the order seemed a bit confused over the child's gammon (despite the gentleman at the bar offering this option) so we were left wondering what would turn up... Once we had ordered we went to the bar to get drinks (this also seemed to confuse her, so we went ourselves) the gentleman serving brought our drinks over for us. Whilst waiting we searched out some pepper as we only had salt. I have to say I was a little perturbed at the condition of the condiment containers! Old food stains on the outside (which I found quite surprising given the current climate where most are cleaning more than usual) the cutlery and napkins were however spotless. Food was delivered promptly, but no offer of further condiments was made, not ketchup for the children or mustard/horseradish etc for the roast dinners. The food was OK, meat had a slightly strange taste (almost like beef cooked in ale?) I'm assuming the meat was steamed as it was soft and tender, and slightly under; just a little fatty for me. Purely a personal thing. Vegetables were well cooked and the food looked nice. There was also plenty of gravy, which was good. Service was not brilliant and staff although not rude, were not particularly friendly. I felt like not much effort was put into the service. We didn't bother with a dessert. Which we would usually have. We just paid and left. Not the worst I have eaten, but truth be told; I wouldn't go back.

"Best experience was the web site and the rest went downhill rapidly"

Totalpost, Alston 15/03/2020

Called for coffee and planned to stay for lunch - from arrival to departure it was easy to pick fault which normally I hate to admit to as by nature I try to find the "positives". Supposed to be open from 11.00 am for service but at 11.50 am felt we were in the way as staff (only a few of them around) were busy setting things up or talking among themselves and 2 walked past as I stood at the bar area which seemed to be the only place to make an order - had a conversation with a lady who was also waiting and was staying at the hotel and who complained that her room was very cold. It took some 20 minutes eventually to get served with two coffees and absolutely no conversational interaction from staff who did not make us feel welcome, did not ask questions such as "are you visiting the area" "how can we help you" "would you like a menu" (I had to ask) - and we felt so uninspired that we finished the coffee and left. Having owned hotels and pubs we certainly know the value of staff training and motivation, especially in a visitor destination such as Cumbria where word of mouth can get repeat bookings and where much of this depends on staff understanding that future bookings are vital (to their jobs for one thing !!). Even the decor in the bar area was uninspiring and the design felt "cold" - it looked like a job lot of furniture had been procured with no thought how to lay out the rooms or what would give some (sadly lacking) character - not what would be called a "locals bar" for sure and certainly not pleasing to the casual visitor (well not this one anyway). Not a place I'd re-visit or recommend. The reference to room quality is taken from the guest I spoke to.

"Not what we expected"

Louamiedan, Lancashire 07/03/2020

we stayed at this hotel as it was a christmas present from our parents, we expected a nice hotel in the countryside, what we got was an old tired hotel in need of updating. We were checked in by a gentleman who was friendly enough but who smelt very strongly of stale cigarette smoke. We made our way too our room which was tired and old fashioned. The mattress was lumpy and very uncomfortable. The room was very dusty, when we lifted the the books and magazines from the table it was thick with dust. We even found toe nail clippings on the carpet. The bathroom was dirty with mould round the shower , cobwebs to be proud of (they would have taken many months to get so big) and hair not from on your head in the bath. We were on a dinner bed and breakfast package so headed down to the bar to eat. The assistant manageress was lovely, she was friendly and helpful and was doing her best to create some atmosphere in a bar which was very quiet and lacking any ambiance. The food was ok although not particularly flavoursome and not very hot . The bar area needed some attention, the window frames were rotten and I was sat by a radiator cover which was broken and had nails sticking out of it We retired to our room and were disturbed through the night by people walking up and down the corridor, resulting in a very poor night sleep. Breakfast is served in a different part of the hotel and again the assistant manageress was friendly and welcoming. However the food was poor, my husbands mushroom and tomato was cold and the beans were only warm. The coffee when poured was so weak it looked like tea, so was lacking in taste .The room was also cold. The layout of the hotel is strange it is full of unused space . It feels like a hotel which has lost its way. We checked out a day early and the same gentleman who checked us in didnt ask why we were checking out early or whether we had had a positive stay.

"Lovely "

Julie S, Kendal, United Kingdom 05/03/2020

Booked through groupon for a birthday treat for my husband, was not disappointed, Arrived early but our room was ready so could book in, we would have been happy to wait in the bar, the staff were fantastic the general hotel was clean and well maintained, got to our room and again it was very nice, clean and had everything you could need, I could be picky but don't need to be I found 1cobweb and a little dust on table legs, Dinner in the bar was very good we had steak and ale pie was tasty and hot, veg was very good and chips nice but a little on the cool side, but that is being picky, breakfast was hot hot, service was good and good selection, leisure facilities were good but a bit confusing having to book into reception then going back out for changing rooms, I would recommend a stay here to anyone, Nice hotel lovely staff clean comfortable good food, just do it Oh and the views

"Lakes trip "

wendy g, Crete, Greece 29/02/2020

Stayed at the Castle Inn hotel for one night before visiting the Lakes Distillery. The hotel is very big & spread out, we easily found reception plenty of signs, check in was very easy, our room 62 was a standard double, ok for one night but a little old fashioned although the bathroom was modern, the room was a good size, double bed, large set of drawers a bit battered, built in wardrobe/cupboard with a fan, iron & ironing board inside, wall mounted tv, table with coffee/tea tray, the room was very dusty, lights, tv, mirror, bed head etc covered in dust, the bedding was clean, but the pillows had lots of darks hairs on them which housekeeping must see when they change the bedding, the bathroom was clean but lots of mould round the shower, behind the sink the sealant was missing there was lots of mould & dirt which could be seen through the mirror, in the morning I opened the curtains to find an old carton of milk on the windowsill, which the young lady on reception would verify wasn't ours as I asked her for extra milk, the rooms must not be checked prior to guests arriving if they were the dust, mould & milk carton wouldn't be there, such a shame that the housekeeping lets the rest of the hotel down. We had evening meal in the Tavern, it was really nice, the food was lovely, good choice, quality products, the staff were very friendly, had breakfast in the restaurant & again the food was excellent, plenty of choice, freshly cooked to order, same staff from the evening meal, still very friendly. We had to change our dates due to my husband being very ill & our original dates clashing with a consultant appointment, this was done easily by email with a £15 admin charge which I could understand if the hotel was busy & they had to move things round to find us a room or if they would be left with a room they might not be able to sell, but the hotel was very quiet hardly any guests, I suppose with it being part of a hotel chain the emphasis is on making money with extras like upgrades which they invite you to bid on! Although the hotel was nice & the staff friendly, the cleanliness of the rooms let it down which is a shame.

"Lovely hotel in a great location"

TGG84, Scotland, United Kingdom 28/02/2020

We wanted a nice hotel in a good location for a quiet weekend away. This hotel ticks all those boxes. Used the pool which was clean and warm. Used the bar for drinks and meals. We thought the meals were of poor quality and very basic, especially for the prices charged. The 2nd night we ate out. Our room was superb and spotlessly clean. The break fasts were nice with friendly staff throughout the hotel. We would revisit and recommend.

"Great Place!"

User 26/02/2020

We just called in for a quick drink today. It's lovely and it's snowing! Great place, great views friendly and attentive staff. Would thoroughly recommend. Next time we will stay with a bit of luck. Thanks Dean and Tilly for looking after us so well!

"Last minute family break"

Pecker20, Cumbria 24/02/2020

Due to the weather not being kind in the half term, I decided to book a night away as a little chill out break for both ourselves and the boys. The pool was a great hit with us while we looked out at the snowy hills, a bit disappointed the Jacuzzi wasn't on but the steam room was lovely. Our family room was huge with a double bed and 2 singles, large bathroom with walk in shower and tea and coffee making facilities. The only gripe we had was the radiator not being on in the bathroom so was icy cold and went home with cold, wet swimming gear. Breakfast was plentiful and lots of choice for us all.

"Overnight stay dream? Four night nightmare!"

Cloonloo, Rossendale, United Kingdom 22/02/2020

We have just had a four night (Tuesday to Saturday) stay in the Castle Inn Bassenthwaite. My 93 year old Aunty in one room, 90 year old Mum in another, 16 year old quadriplegic son and wife in another and me and our 15 year old son in the last room. Let's start with the good. Breakfast had an outstanding choice and an excellent Chef. Service at breakfast was outstanding with a special thanks to Gemma and Hannah. Evening menus were more than adequate, all food was served piping hot and top quality. The Guinness was exactly as you would want. Service again throughout this meal was good with special thanks to Nicky and Gemma. The four rooms we had were 11,12,14 & 15 and classed as executive. From speaking with staff it appears this classification is based on the size of the rooms. These were very reasonable rooms and very clean. For some unknown reason when we booked these 4 rooms due to easy access for wheelchairs, the FULL £1440+ payment was taken. (22nd November 2019.) We have never had to pay in full so far in advance before and no-one else we spoke to had paid in full. That said, we tried to get a bed, breakfast and Dinner deal to be told we could not have dinner included. However some of the guests had Groupon or similar deals with an evening meal? We were told the restaurant would be closed and we could eat in the attached bar area. The gym was ok, the swimming pool with free towels was good and the steam room and sauna were fully functional. Whilst we were there it rained most of the time and was very cold and windy. The afternoon tea for one has loads and is more than enough for two (you would need an extra cup of tea/coffee) Now the negative: This was recently a Best Western establishment but is clearly being de branded for sale as an un franchised hotel. On arrival we tried to get to the bar area to find that all access points had stairs internally and externally (see photographs) which required me to lift my ageing Aunty and Mum out of their wheelchair and scooter to pass these obstacles. My son was also difficult to move into the bar area. On arrival into the bar, the issue which reflects in most of the problems we encountered became very evident. Not enough staff. The staff were multi tasking themselves between different roles with the inevitable consequences. If you arrived at evening time and left after breakfast as most residents did you may not find the issues we did. The hotel was very big and very cold. The radiators in the bar area were all cold. The main door into the bar area was very cold and draughty The electric heaters in the conservatory though switched on were in the main broken. There were several leaks in the conservatory roof and the floor was at time lethal and all the time a minefield of buckets and similar receptacles. This was a tiled floor and the only way to traverse from the hotel to the bar area. We tried to sit in the reception area which was very cold even with them wearing their coats! We had to use two small single chair lifts to get into this area. There were no toilets situated at this level and the lift was needed to get to a toilet. We left my two elderly relatives there whilst me and my wife went to the Gym, steam room and pool. On the first day my mother was crying with the cold. Later in the week with the assistance of a very nice maintenance man the wall blow heater was activated and this enabled them to sit there for two hours. We wished to sit in the nicest area of the building which was without doubt the first part of the bar area after the conservatory which was freezing. We discovered that all the tables in this area were reserved for visitors (not residents) having afternoon tea deals. (Table clothes on tables with cups and saucers) No-one was in these seats most of the time but we were not allowed to sit there. We did sit there on one occasion for afternoon tea but told we must move by 3pm. After negotiation with the bar man were allowed to sit there all Wednesday afternoon. We were not allowed to sit there again and at 1pm on Friday we requested an afternoon tea to be told there were sold out. We requested tea and cake and were told there was no cake left. Bearing in mind we were residents in a hotel miles away from any shops I had to put my elderly residents in their room to keep them warm until after 5pm without anything to eat. I could go on but it will be easier to identify the issues. This establishment is clearly struggling to keep its head above water. The afternoon teas are clearly a marketing ploy which in effect makes this seating area a no go area for residents. Trying to get served at the bar results in overworked staff running around multi tasking. I failed to get served on numerous occasions and witnesses many arguments between staff regarding future planned events. On one occasion I was completely ignored and on another witnessed an irate telephone call with a delivery company automated answering machine. One member even shouted out Jesus as he disappeared from my view when I questioned whether any hand pumped ales would be available and could my Aunty have a tonic water. He told me he was busy serving food (afternoon teas) I failed to get served and when I eventually did the only cask ale was a gluten free bitter that tasted horrible. It was still for sale on Friday evening even though it was unfit on Tuesday. Another cask beer was put on line Tuesday evening and that also was not right. Perhaps if the Bar man was allowed to concentrate on the job description things would dramatically improve BUT at this time it's a shambles and having visited and stayed in many Lakeland hotels, Cask Ales are usually the jewel in the Crown. As residents we felt that we were in the way. Our family disabilities were a burden to the establishment who were never prepared for a party of six. After four nights we are exhausted. My disabled son became very ill from Wednesday and he is still ill as I type. This cannot be attributed to the Hotel but it was so cold that he had to stay in his room from Wednesday until we left today, Saturday morning. Had our son been well we would have left the hotel after we were unable to get any food on Friday but with the weather and not being able to get home until late evening we stayed. My wife was very upset at even the simplest of requests being spurned. Management became aware of our situation and after listening to our concerns waived the all costs for our last evening meal. We still spent over £2000 for four nights. It has been a nightmare. 90% of staff were so nice but clearly overworked being tasked different roles frequently. The neighbouring table at breakfast this morning were commenting on how understaffed the hotel was they were and how overworked a young waitress was. I started by saying come for an overnight and you may be very pleased but as residents for four nights this was the worst stay in a hotel we have ever had in The Lake District. To those who were so kind I wish you well and hope the Hotel can be returned to high standards it deserves but at this time it falls far short and for our stay was poor. I note that most good reviews stayed one night.

"Family Holiday"

brafordmle, Heckmondwike, United Kingdom 22/02/2020

We had booked few weeks earlier so didn't know we would be in the thick of Storm Dennis. Hotel sent us few helpful emails regarding Satnav postcodes etc. We reached around 3pm on a Sunday and the restaurant wasn't serving food at that time so we had to order room service. The rooms were clean and lovely view of the mountains from the suite. We enjoyed the pool, sauna, steam room and the gym. Had breakfast in the hotel, small buffet where we could order the hot food. Staff were friendly and a special mention to Niki at the restaurant who was very welcoming and helpful. About 15 mins drive to Keswick. Would stay here again.

"Cosy and good location"

User 15/02/2020

Room was ok if a little dated and worn in places; although for the price paid I still felt this was value for money. Gym and changing rooms definitely in need of a refurbishment but otherwise no complaints. Great location for exploring the lakes. Not a lot of choice of places to eat very close to hotel so book in advance and be prepared to drive for the best food. The Pheasant Inn, which is a short drive away does a great game pie.

"Best breakfast!"

745clairer, Preston, United Kingdom 11/02/2020

Stayed here overnight during Storm Ciara after visiting the Lakes Distillery what a wild and windy night! I'd contacted the hotel a few days before we went to see if we could have a twin bedded rather than a double room as I broke my shoulder 6 weeks ago and am quite restless during the night & didn't want to disturb my husband; the chap I spoke to said there wasn't one available but would see what he could do and when we checked in we were given a twin room, which I was very grateful for. The hotel itself is a little odd in that there seems a lot of large,empty rooms, but the room itself was clean, and the beds quite comfy. It looks like it has been redecorated and the bathroom fittings were new. The carpet however had seen better days and was a little threadbare in places. Despite the wind howling round outside we slept well! Breakfast - the continental options were reasonably good and the bread for toasting was lovely and there were even crumpets! The hot options were cooked to order rather than buffet style which was lovely and we were very impressed with the Cumbrian breakfast and the quality of the produce. All the hotel staff we encountered were professional, helpful and friendly.

"Lovely Night Away"

User 07/02/2020

We had a fabulous one night say in the Castle Inn a Christmas present from our Son and Daughter n Law. . Our room was comfortable and lovely and warm which was perfect. . Reception and check in were good and the staff were very polite and friendly .The food was really lovely and a big thank you to Vicky in the restaurant (I think that was her name) We had a fabulous stay and will certainly return .

"Pleasant stay"

User 04/02/2020

Got a one night deal and it was good value. Staff all very helpful and pleasant. Enjoyed using the gym and pool facilities. Food okay, lovely to have a freshly cooked breakfast instead of rummaging in the fried eggs to get a good one. Hotel a bit tired round the edges, but for an overnighter it's fine.

"Charming hotel with excellent facilities"

Linda C, Leeds, United Kingdom 03/02/2020

The food was good and plentiful (breakfast and evening) the room and bathroom was clean and the pool was big enough to swim in. The only let down was the minimal toiletries, adequate but I expected a bit better from BW. Still our fave chain.

"lovely night away"

carol D, Newcastle upon Tyne, United Kingdom 01/02/2020

lovely hotel, room was perfect for my husbands walking disabilities.staff made us feel very welcomed and couldnt do enough to help. food in the restaurant was lovely. we had a lovely relaxing time an will go back soon.

"Andy "

User 30/01/2020

Very friendly and helpful staff. Can't fault the food. We Spent 3 days there and enjoyed ever 1. I would definitely stay there again. The room we stopped in was very clean, It's a 5 out of 5 from us two

"Castle Inn January 2020"

User 30/01/2020

A fabulous stop over in the Castle Inn during January 2020. We booked an executive room which was fabulous, comfortable and lovely and warm which was perfect as the weather was atrocious. Reception and check in were exceptional with polite and well informed staff. Facilities were wonderful and I have to say the breakfast was incredible! Thank you for such a pleasant stay!

"Nice hotel with friendly staff and a beautiful setting."

DarrenW437, Rugby, United Kingdom 26/01/2020

Stayed here three nights with work. Staff are very friendly and although the hotel is a little dated, the rooms are clean and spacious. I stayed in one of the bigger rooms on the ground floor, and it had patio doors that could be opened onto the terrace area. Breakfast was really good, with attentive staff taking orders and checking everything is ok.

"Castle inn"

User 26/01/2020

Fantastic hotel. Family room sizes are amazing. Seating area, 2 TVs. Great pool and steam room. Games room which includes table tennis table, chess set, jenga. Breakfast was lovely. Service was great.

"Childrens afternoon Tea"

User 25/01/2020

Thank you Tom and staff , fantastic location to celebrate our daughters Birthday with a girly tweak on afternoon tea , the girls had a fab time in the pool , the food was absolutely gorgeous, I would highly recommend for a childrens tea party, thank you to everyone

"A very memorable stay"

User 22/01/2020

Emma made our stay very memorable. From the first phone call, to book a room to the morning of departure she was friendly, halpful and very prompt in answering to my emails even at 7am in the morning. Amazing customer service response, coming from a B&B owner. The room was massive. Emma upgraded or room to the poster bed and all the little touches were in there. Loved it. We had dinner in the restaurant and food was served with a smile. The only suggestion I would make is to have some music in the background to enhance the atmosphere for the guests, as everyone seem to whisper being so quiet. Thank you Emma again for your amazing help and helping us have a memorable stay.

"Good Value"

pamelavanson, Thornton Cleveleys, United Kingdom 21/01/2020

Good choice for a winter stay in the Lakes as leisure facilities available to use after dark. Good value for last minute booking. Large warm room. Bar food disappointing but would still stay again as good value overall.

"Long weekend away"

Kevin_turton91, Widnes, United Kingdom 15/01/2020

Me and my girlfriend went here for a long weekend. The rooms are lovely but do need a minor repair in some spaces, nothing that would ruin your stay though. Pool was decent sized and heated for a good swim. Along with the taven pub on site with lovely food and staff, good choices on the menu and is open to public not just people staying in the hotel. Breakfast variety was good for the mornings, hot and cold. Staff on reception desk are really friendly and helpful, I got flat tyre while here and the lady helped find a local garage for me.

"Short break in the Lakes"

Allanjw, Wigan, United Kingdom 14/01/2020

Pleasant, friendly hotel set at the head of Bassenthwaite Lake a few miles from Keswick. Good amenities including a swimming pool for those days when the weather is less amenable for fell walking. Good choice of food in the bar/restaurant.

"Lovely Hotel"

Z452YSlizs, Accrington, United Kingdom 12/01/2020

Stayed here for just one night. A really welcoming Hotel. The only quibble was that the kitchen was closed during the day for new floor a so there was no bar snacks/lunch available. Although we were not bothered it would have been nice to be told on our arrival or pre notification via email. However this did not stop us having a fantastic stay. The staff were really friendly and the leisure facilities were great.

"Weekend stay"

TPM2011, Ulverston, United Kingdom 08/01/2020

Enjoyed the breakfast options particularly the muesli, granola, sliced bread and hot food served on hot plates! Enjoyed meals on both nights in the bar and a pint of real ale expertly pulled by Gemma along with great service she was everywhere most of our stay! Bathroom facilities. Free Wi-Fi. Unfortunately the bed was extremely uncomfortably even thought it had a mattress topper on we could still feel the springs when laying upon, slight improvement on the second night following replacement. No hot water first morning from the shower/sink however this was rectified within an hour and unfortunately no hot water second morning prior to departure. Some minor improvements and a little TLC wouldn't go a miss!


JunkFoodGiant, Penrith, United Kingdom 07/01/2020

Came here for afternoon tea and ‘spa' access. Afternoon tea was poor. Bread for the sandwiches was stale and you could tell it had been sat out on the side somewhere for a while. Clotted cream and fillings were almost warm, scones very dry. Tea pots and knives unpolished, and you were only given one small plate. The ‘spa' was a pool with a tiny sauna and tiny steam room which seemed dirty. The hot tub was boarded over and towels were too small. You'd expect much more from a 4-star hotel.

"Lacks any wow factor."

User 02/01/2020

Many aspects fine but that would be the highest rating possible overall also.Welcome at reception rather lacking warmth - more pleasant at check out. Cleaning staff friendly and chatty. Serving staff very efficient. Very limited choice on the Gala dinner menu.

"Wonderful winter retreat"

AidanEmily, Singapore, Singapore 30/12/2019

This hotel is spacious and they have an indoor swimming pool which is lovely to use during the winter. You can also use the fitness room for a decent workout. The restaurant and bar serves excellent food and you won't be disappointed! Breakfast was excellent too. Visiting in gt e wibter meant that u have a whole lot of space without crowds and you will find that you are relaxed. This place is within a short drive to the lakes distillery which makes this hotel a wonderful choice. Room was spacious and surroundings beautiful. You have everything you need to rejuvenate!

"Unable to get a drink"

NYorksHols, Bassenthwaite, United Kingdom 28/12/2019

Queued in time to order half a lemonade for my son. Got fed up of no control and queue jumpers. Total disorganisation. Same bar staff as always (I'm local) so it's not like they were new staff. No customer service skills, I sat down after another queue jumper was served despite being acknowledged and my son is still thirsty (I'm sure he'll cope). May have been helpful if the barman had come over once he'd served the queue but no, same old dreadful customer service.

"Comfortable and good value"

Janet D, Middlesbrough, United Kingdom 09/12/2019

We regularly stay at the Castle Inn. The rooms are clean and comfortable, the food is very good with an excellent breakfast and the staff are friendly and helpful. Their New Year's Eve celebrations offer a fun evening and are good value.

"Shame Really"

T4333SKstevew, Heswall, England, United Kingdom 04/12/2019

First time I have used this hotel despite regularly staying in the Keswick area on business. The room was spacious and clean with good decor, comfortable bed, nice bathroom and separate shower and decent working space. Bar area clean and friendly. Nice pool and leisure facilities and a good breakfast. The only thing missing was hot water! The boiler was working a central heating was fine, but the shower, bath and sink could only deliver tepid to luke warm water making showering a thoroughly unpleasant experience that absolutely ruined my stay. I had not needed hot water in the evening so it was too late to rectify the problem before breakfast in the morning. When reported to reception the ambivalence of the staff response was even more disappointing, after 53 years on this planet I am pretty sure that that I can operate a shower or bath with thermostatic safety controls. Equally the statement that the boiler was working and complete lack of apology was probably worse than the actual lack of hot water, that one would expect in a 4 star hotel. I appreciate thing go wrong, but I'd expect at the least an apology for the problem, even an insincere one would have been better. I'd like to try the hotel again and give them a second chance but Given the complete lack of empathy at reception am not sure I can be bothered with so many other good choices in the area. Shame really.

"Excellent "

979SueW, Filey, United Kingdom 30/11/2019

Lovely hotel fabulous staff will definitely stop again when next in the area. Came across this hotel on secret escapes would definitely recommend. The views from our room were outstanding and the food was beautifully presented. The Cresswell's

"Lunch today awful"

User 28/11/2019

Went to the castle Inn restaurant today meal was worst I've ever had. Ordered 2 soup, tomato and spinach. Was tinned chopped tomatoes with a bit of stock and spinach. The bread used for the toast to accompany this was nice but had to ask for butter. 2 baguettes with minute steak, caramelised onion and rocket which were accompanied with a huge pile of tortilla chips and coleslaw. Onions were not caramelised and the contents of the baguette were cold. 2 side of chips which were OK and 2 fruit ciders. All food bought out at same time could be how it was cold. Didn't complain at time as just wanted to leave and was worried they would offer us something else. We paid £49 for the pleasure of this and was charged befor the food was bought out.

"Castle Inn Bassenthwaite"

N9136QAdavidg, Stockport, United Kingdom 20/11/2019

A great location with really friendly, helpful staff. With my wife just out of hospital, moving us to a room with step free access and accommodating her dietry needs was done with smoothly with no fuss, Great customer service.

"Well worth a visit"

sandramarshall5, Rotherham, United Kingdom 18/11/2019

Excellent hotel, great staff, good walks on the door step. Food second to none. Quality of bedroom and space was brilliant. Well worth a visit. Couldn't have asked for anymore, service and value for money than what we got.

"Walk in the lakes"

ianflynn, Liverpool, United Kingdom 17/11/2019

Possible the best hotel we have stayed in on our numerous trips to the Lake District Staff attentive Room spacious Food good Only down side a bit to far from other other attractions But will definitely be going back Caitlin was a wonderful host and could not do enough for us

"Lovely meal "

Kathryn1994, Dumfries and Galloway, United Kingdom 16/11/2019

Popped in here for a meal on Thursday evening! We were a bit worried pulling into the car park as there was no cars and it was extremely quiet when we walked in but the food was lovely! One of us ordered a steak and it was cooked to perfection. All meals were lovely! It's also dog friendly too on the hard floor by the bar which is great that we could dine with our two dogs too!

"sea view and good food"

User 06/11/2019

It is always the luck of the draw, but this place is very close to the sea front it has great views and a good restaurant that serves high quality food. the hotel is average to decent but the restaurant super

"Weekend break"

DiscerningofMold, Mold, United Kingdom 03/11/2019

Trip to the Lakes. Well appointed, clean rooms and friendly staff. Disappointed that the jacuzzi was not in use. £16 pp for breakfast is a bit steep. Hotel a bit soulless and lacking atmosphere, though it was end of season. We had a car so went to Keswick to eat. Its near Bassenthwaite lake which was picturesque but you need a car to get about. Good service as befits this chain.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear DiscerningofMold, Thank you for taking the time to leave a review on your recent break with us. I am glad to read that you found the team friendly, rooms clean and service good. I am sorry you felt that the atmosphere was a bit lacking, as you mentioned, at this time of year it can be a lot quieter than in our peak season, but I hope this wouldn't put you off trying us again! Hopefully we can welcome you back to stay with us again in the near future. Kind regards, Tom Cobley Deputy General Manager

"Afternoon tea and spa afternoon"

User 02/11/2019

Had an amazing time after booking a great bargain on groupon. Myself and my husband had booked for afternoon tea and use of the spa facilities for £19. The afternoon tea was delicious and there was a great selection of sandwiches and cakes. The scones were full size and there was plenty of jam and cream to top these. Everything had a home baked taste and was beautiful. We both came away absolutely stuffed. The staff were very friendly and attentive. We were asked if we wanted more coffee or if there was anything else we would like. The leisure facilities were very good and we used the pool, steam and sauna. We came away very relaxed and had a great afternoon. We will definitely return to this place.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear Victoria H, Thank you for taking the time to leave a review on your recent Afternoon tea and leisure experience. I am delighted to read that all aspects of your visit were excellent and that you enjoyed your time with us! The team and I cant wait to welcome you back in the, hopefully, not too distant future. Kind regards, Tom Cobley Deputy General Manager

"Staff Great"

y18470bsandra, Liverpool, United Kingdom 30/10/2019

Just stayed the one night here, really enjoyed our stay. The room was really confortable. The pool was excellent, really warm. For me the steps into the pool were helpful as I am a bit dodgy on my feet. Most pools have a ladder over the side which is not good for me. The evening meals was very good, the manager in the restaurant Nicky, tookgreat care to make us welcome, she was on duty for breakfast as well, and made us very welcome. Overall a good stay here.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear y18470bsandra, Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that all aspects of your stay were enjoyable and that Nicci took great care of you during your visit! I will ensure to pass on your feedback to her. Hopefully, we can welcome you back again in the near future. Kind regards, Tom Cobley Deputy General Manager

"Dance Weekend"

Michael B, Padiham, United Kingdom 27/10/2019

A large group of us stayed at this hotel for two nights, with no issues. Room very spacious and clean. Food excellent and service good. All the staff were very friendly and nothing was too much trouble.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear Michael B, Thank you for taking the time to leave a review on your recent visit with us during your dance weekend. I am delighted to read that you found nothing was too much trouble and you had no issues at all during your stay. I hope we can look forward to welcoming you back in the near future. Kind regards, Tom Cobley Deputy General Manager

"Ok but ......."

Chris D, Leyland, United Kingdom 25/10/2019

Stayed 2 nights during half term week. £189 Groupon B&B with dinner on one night. Arrived and check in ok but they weren't keen for us to have dinner on 2nd night but a quick phone call sorted this for us. We had a double en suite room with a dual aspect view of the valley and the gardens. Very spacious with a seperate bathroom accessed by a vestibule area behind the front door to the room (Room 25). Bed comfy. All very clean and massive bathroom with bath and overhead shower. Breakfasts on both days truly excellent, plates too hot to touch and cooked to order. Best poached eggs ever in any hotel. Meal at nigh was great. Mackerel starter with poached egg was lovely and steaks were ok. The one cask ale, Tirril, was actually very quaffable. Pool area really good as was steam room and sauna. No Jacuzzi but hole for it still there as mentioned in previous reviews. You need a car to stay here. One mile from nearest pub Sun Inn, but too scary to walk to in the dark! Hotel rambles a bit and is dated. Needs gutting and starting again really. We will possibly stay here again, depends on the deal.

"A good hotel wasted by awful food"

Bill D, Scotland 25/10/2019

4 stars for the accommodation. Room, bed and all the bits good. bathroom v good ( the shower needed anti mould) pan too close to shower, so over average size will not be able to sit square on. Food , "not as we know it Jim". Sunday carvery is not a carvery but a load of food in a bain marie. rubber roast potatoes/yorkshires. Meats sitting drying out. Ran out of beef 1 hour before end of play. All in all a pretty awful. Better food in the local pub


P2492DNpaulr, Newcastle upon Tyne, United Kingdom 22/10/2019

Lesiure centre , the Jacuzzi has been broken for over seven years , Sauna, wet room dirty, the food is actualy ok but a little overpriced , breakfast was really good , but the rooms really let the place down they are in dire need of refurbishment ASAP, hairs in sink, hairs in drawers tears in carpet , i asked for some ice to be sent to the room they told me there was a £5 charge for that , really !!!! i was charged £15 extra for an executive room that had no ropes, water, torn carpet and faced the main road which is quite busy , BEST WESTERN WAKE UP YOU NEED TO SPEND MONEY ON THIS HOTEL

"Afternoon tea and leisure facilities"

tasha-mummy-of-4, Ayr, United Kingdom 22/10/2019

Staff very polite and helpful, hotel and facilities were spotless, towels given to pool users so didn't need our own, cleaner was constantly mopping floor so floor wasn't wet like many other pools I've visited. food, a nice wee selection of cakes and sandwiches, was lovely. Cannot fault this hotel despite our hesitation after recent rating. Highly recommended and will be back

"Let Down by Breakfast"

User 22/10/2019

Stayed here recently for one night with my partner. We often use Premier Inn etc so as this was a 4 star we considered it a little treat. Positives...location and views superb, although I guess could be challenging to access in winter conditions. Staff friendly and room was fine. The availability and speed of internet over wifi was extremely impressive considering the rural location. Negatives...the breakfast was overpriced at £16.50 and there was a strange staff 'performance' involving the cerial bowls. I like to have 2 weetabix in a bowl, but there were unusually weetabix out in single bixs (travelodge for example has them out in packs of 2), okay but coupled with this was the fact that the only bowls out were the small type with the small handles on each side which you may associate with serving soup in. A waiter was stood there so I had to go up to him and say 'I like 2 weetabix, do you have any larger bowls?' He brought ONE out and gave it to me. Other guests also had to go up to waiter and ask for a cerial bowl. This was really odd for a supposed 4 star hotel, and I can only think deliberate management policy. Also toaster was extremely slow and awkward to use. It's a shame this breakfast experience took the shine off the rest of the stay.

"Enjoyable stay"

992chrissy, Redcar, United Kingdom 18/10/2019

Just returned from an overnight stay at this hotel. We had a very pleasant stay. From the friendly swift check in, to the equally swift check out, it was all very professional. The swimming pool was good. Our room was ok but could do with some updating. Toiletries were included and there was a safe in the wardrobe. Breakfast was delicious.

"A brief break"

md2911, Dunfermline, United Kingdom 17/10/2019

Quite an impressive building. We stayed for 2 nights on a group-on deal. Our room was very spacious and clean. The staff at reception were very friendly and helpful.On our first day, we had our meal in the 'Tavern', which was part of the deal and it was very nice. However, they did run out of burgers and apparently carrots, which were missing from my main meal choice. This is not too much of an issue as I have no issues seeing in the dark. (would have been nice to have been informed though). The barstaff were also very friendly and helpful. Day 1- Breakfast was served in the Ritson restaurant, which has a conservatory attached to it and we felt that it was a wee bit chilly in there. Also, the cooked breakfast was obviously pre-cooked as the bacon, black pudding were dry and the fried eggs were over-cooked. Day 2 - We left the obligatory sign, outside the door, to make the room up. Imagine our surprise to find the bed still dishevelled, no clean towels etc...a bin had been emptied and the coffee and milk replenished. I don't work in hospitality, so maybe that is all you get. Breakfast on day 2 was different, as their was a party of 45 who had booked in. The breakfast room was very busy and Yes, we had to wait for our breakfast order, however it was definitely freshly cooked and very nice- no issues whatsoever (food for thought here Castle Inn). After our day out, we returned to the Hotel and headed to the Tavern. What can I say about the staff, so very friendly and helpful, yet again. We decided to have our evening meal here, I opted for something that wasn't on the menu, but was a fusion of 2 items. The Chef totally accommodated me and all I can say is WOW. The meal was amazing. All in all, I would recommend this place, but if you have any issues, get yourself down to reception and make them known.


rbolton12582, Ashington, United Kingdom 17/10/2019

Me n my wife stopped here on our first night of our honeymoon and we couldnt of picked a nicer hotel there wasnt a single fault we could pick at. We would definitely recommend this hotel to anyone. Many thanks

"Swim and afternoon tea. Groupon"

jap1023, cumbria 14/10/2019

Firstly the reception entrance needs clear signage, as people were looking for the reception complete with suitcases etc like us, enjoyed our swim no hot tub looks like not been working for a while, pool was fine. Afternoon tea was fine for the price nice warm scones good selection of sandwiches chocolate pot with fruit , etc unlimited tea and coffee, staff friendly only downside is the tatty tub chairs all worn at the arms need thrown out need offers on to get bums on seats as it's a spacious hotel In an excellent location overlooking the lake, previous report saying was remote obviously not used to the Lake District plus good bus service outside the hotel

"Mixed Impressions"

793harryb, Scarborough, United Kingdom 11/10/2019

Stayed here for a three night break in a junior suite. Rooms clean warm & comfortable. Staff all pleasant & helpful, nice pool area & small but adequate gym. No restaurant open so first night we ate in the bar area. Non exciting typical pub grub, expensive and waited ages for service so ate out for our other two evenings. Would recommend staying on a B&B basis as breakfast is charged at a whopping £16.50 per person, probably not a problem to the business expense account customers. Hotel around 7 miles along a country road & pretty isolated. A taxi into Keswick costs £18.00 each way return or £20.00 one way. Because of location & prices probably will not stay here again.

"Afternoon Tea Delight"

Jack W, Northampton, United Kingdom 10/10/2019

Myself and a friend visited the Castle Inn Hotel last weekend in the hope for an afternoon tea, after exploring the Lake District. We arrived at the hotel and were greeted by the friendly reception staff who directed us towards the conservatory area where we would be having our afternoon tea. After taking a seat, an exceptionally smart waiter welcomed us and provided us with a menu. We both chose the standard afternoon tea and in around 10 minutes we were both given our tiers of delights. On the top plate there was our selection of sweet treats which consisted of a slice of carrot cake, cream sponge, cookies, chocolate viennese whirl and delicious chocolate brownie. Below that were our warm scones, jam and cream and finally on the bottom were our finger sandwiches. Both of us deeply enjoyed the experience and the views were absolutely outstanding, we could both drink our tea and look out along the valleys of the Lake District. We would both suggest having afternoon tea at the Castle Inn Hotel even if you're just walking by or are planning a friends day out. At only £12.50 a person this great value for money. Next time we would like to experience the ‘Swim and Splurge' afternoon tea where you are given access to the leisure facilities as well as having an afternoon tea.

"Very disappointed afternoon tea"

lorraineacol, Lake District, United Kingdom 07/10/2019

Booked using Groupon. On arrival the receptionist said there was a complementary hot beverage, it was a self service table but the coffee was empty and when I pointed this out the young lady said that it would take 15 minutes for it to be replaced with a fresh pot and handed us two sachets of instant powder. We were then told to follow signs to the swimming pool. After our swim we went for afternoon tea. No one else just the two of us in a surrounding of zero atmosphere and two workmen banging away on the radiators! Eventually a waiter came and asked if we would like tea or coffee and that the afternoon tea would arrive shortly. We were in no rush so this was not a problem, the problem we had was with the selection of food put in front of us! If your chef is going to bulk bake & freeze, then please have the decency to defrost the cakes before serving them to paying customers! sliced cream & jam sponge & some sort of carrot cake both had frozen icicles through them, the scones were extremely rubbery. Had we seen any members of staff we would off said there & then but it was like the Marie-Celeste! Our chickens said thank you for the flap jacks.

"Recent Family Break"

Ruby D, Northampton, United Kingdom 06/10/2019

Stayed at the Castle Inn Hotel for a family holiday over the week. Staff were very friendly and helpful, breakfast and dinner was delicious! Lovely clean hotel and beautiful views of the surrounding village. Will definitely be returning. Well Done to the staff at the Castle Inn Hotel

"Great Staff!"

User 06/10/2019

Great weekend at the Castle Inn - Stayed DBB and both meals were excellent. Staff at reception and in the bar area were so welcoming and friendly, rooms were clean and had everything you should need. (my wife says bring your own hairdryer as the one in the bathroom was not very good). We would stay here again.

"receptionist cleaning swimming pool"

User 02/10/2019

I booked a groupon voucher for myself and my friend for her birthday. Upon arrival there was no receptionsit in the spa s we just took the towels as the sign said and off we went. once in the spa, the receptionist that was on last time followed us in and got in the pool, she then cleaned the inside of the pool with chemicals and a brush whilst wearing rubber gloves. this went on for the whole 2 and a half hours we were in there, there were also children in the pool. These chemicals could have been fine, however the fact she had rubber gloves on told us otherwise. The sauna and hot tub were not working and the steam room was not great. Also not the cleanest place. The afternoon tea was nice but mainly fruit cakes.

"First class"

Jim O, Upholland, United Kingdom 26/09/2019

We stayed for two nights and could find no fault with the hotel and staff all first class. The on suite toilet needing flushing two or three times before it cleared I mentioned this on checking out. This hotel is first class in every way I do not normally recommend hotels but this is the best..

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'Jim O', Thank you for taking the time to leave such a lovely review on your recent stay! I am delighted that you found our hotel to be first class in every way, and I hope you will come back for another visit in the very near future! Kind regards, Tom Cobley Deputy General Manager

"There was a mouse in the room! "

425nicolaw, Thornton Cleveleys, United Kingdom 26/09/2019

We stayed at the hotel on Friday 20th Sept. I found the hotel to be dated and overpriced. In the morning we awoke at 8am to a mouse scuttling round the room. The mouse ran out through the closed hotel room door and just a couple of minutes later ran back in via the same route. Eventually the mouse ran back out and we had to Barr the door with towels. We left immediately. When we departed and informed reception they said they would ask house keeping to have a look. No other apology, explanation or compensation was given. Needless to say we wouldn't stay again or recommend

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear '425nicolaw', Thank you for taking the time to leave a review on your recent stay. Being located in this remote and picturesque part of the country, does sometimes mean that wildlife can get inside. We are located next to numerous fields, lakes and rivers which attracts all the wonderful wildlife in this World Heritage site. Unfortunately on this occasion, a shrew made its way into the hotel via a bedroom patio door that a fellow guest had left open through the night. This shrew they squeezed under the door and made its way into your room, before doing the same again, and heading back where it came from. I am sorry that you had to encounter this, but this really is unavoidable in this part of the world, and is bound to happen from time to time. We have all our pest control measures in place, and have regular visits to keep wildlife from making its way into the hotel as much as possible, but sometimes even these are not enough. I am however sorry to read you did not receive an apology, and would like to pass on my sincere apologies to you for the situation you found yourself in. Kind regards, Tom Cobley Deputy General Manager

"Great weekend...lovely hotel"

WheresthesunWrexham, Gwersyllt, United Kingdom 23/09/2019

We were part of a large group of 80 plus dancers who have just spent a very enjoyable weekend at the Castle Inn hotel... From start to finish the hotel have looked after us.  Our 3 nights included  bed breakfast and evening meal... We arrived late friday and checked it....the last to arrive...with people from all over uk in our group.  We were greeted with a smile by the receptionist... allocated our room ..which was a very pleasant surprise when we opened the door. Room 60. We had a well furnished room with lots of space and storage. The bed was hugh. It was an upgraded room and well worth it. We even had two tv's .... one in a sitting area and one facing the bed. The en suite was large and  well furnished including wall fitted hairdryer by the mirror. Large bath...and seperate shower. Shower could have done with more power but ok. In rating our room.... i will give it 5 stars.. Re ..meals, we mainly dined in the restaurant... and on first morning 80 plus guests arriving all at once did create a slight delay but expected when breakfasts are plated and brought out to order. There was some confusion for some guests re what breakfast they had ordered but quickly sorted. The dining room is nicely set out. I will say from the outset...all our cooked food was served piping hot, served on hot plates... Food products very good. The staff were very busy on that first morning but remained very pleasant. Our remaining two breakfasts of our weekend were served a lot smoother  and piping hot So for the breakfasts i will award 4+stars out of 5. Our evening meals...being a large group...we chose our meals before hand so was served nice and hot.  Good service . I will say getting a 3 course meal out to 80 ish people in just over an hour and clearing plates isn't bad going... so be patient if you arnt the first table to be served... if you want fast food...go to mcdonalds.. So evening meals i will give 5stars. On our final night..(not all had booked the 3rd night) a small group of us were dining and served by Nikki... This lady was professional throughout but had a fantastic personality the more we got to know her... shes a typical scouser with quick one line replies to any banter... she engaged with the diners without intruding...and attended to our dining needs. I will give her 6 out of 5 stars. Re our dancing. We had use of the hotels large function room. As jivers we know a good dancefloor. This has one of the best sprung dancefloors  around.....including some of the ballroom venues we use. It was excellent with good bar facilities.... We held a 40s retro tea dance on the sat afternoon after a boat trip around the lake. I will say the cakes food etc put on for us was fab and everyone complimented the variety and quality. The scones still warm... Our tea dance service gets 5 stars. At the end of our evening dances when most had gone to bed... the die hards would sit and have a drink or two.... Again this is where the hotel staff looked after us... The covering night porter Jake and remaining bar chap Mitch were very professional...never rushed us. Whatever drink was required i.e whisky... they would make sure we were offered the full range even if it was from the other bar. Small attention to detail that we liked and made our evenings complete... Guys...5 stars. Over the weekend we had fantastic weather. Brilliant sunshine fri and Sat.many enjoyed sitting out in the gardens. The grounds are kept immaculate...hedges and grass all trimmed. Great feelgood factor when enjoying the sun. 5 stars Over the long perion of years the hotel has been extended and you can see the photos in the bar Thus there are several Large carparks around the hotel giving you different access points. I work with disabled people and as the hotel has developed there are differend levels ... but the disabled are well catered for with easy access wheelchair lifts. 5 stars. So in all we had a very enjoyable weekend. I have mentioned yes the shower could have been better and slight mix up on first breakfast... but when you put this against the quality weekend , good service. Great facilaties including gym pool has to get 5 stars on this visit. I have done hundreds of reviews with over 160000 views from people.... and yes i do not always give a high star rating...but our weekend justly deserves it....and look forward to our 2nd visit next year. I hope this is helpful

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘WheresthesunWrexham', Thank you for taking the time to leave such a glorious review in your recent stay with us. I am absolutely delighted to read that all aspects of your stay were fantastic, and I have to say, all the staff commented on how lovely your whole group was, it really was a pleasure looking after you all! We can't wait for you to come back again next year! Kind regards, Tom Cobley Deputy General Manager

"Fantastic value groupon break"

User 16/09/2019

We have thoroughly enjoyed our two night groupon break. As mentioned by other reviewers ignore your sat Nav we didn't and had a short detour through the village that was unnecessary. On arrival plenty of parking and a quick and efficient check in. Large room with everything needed for a comfortable stay. Room was very clean and bed very comfortable. Breakfast was served in a nice breakfast room . We really enjoyed our full Cumbrian cooked breakfast. We had evening meal included on the first night and both enjoyed it very much. Having spent the day on the fells we decided to eat at the hotel again and once again enjoyed our meal. The gym was very good and the swimming pool was superb. Only negative was the sauna was out of order the first night however working the second day which was very welcome after our day on the fells. The staff were all very efficient and we wouldn't hesitate to return to this hotel.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘Sarmoyah', Thank you for taking the time to leave such a lovely review on your recent stay with us. I am pleased to read you enjoyed all aspects of your stay. I am sorry the Sauna was out of use on your first evening, unfortunately this was out of our control, but I am pleased you were able to use it on your second day. I look forward to welcoming you both back in the future! Kind regards, Tom Cobley Deputy General Manager

"Comfortable hotel BUT....."

goodi134, UK 11/09/2019

We were booked in here for 4 nights with a Beverley Coach company. The staff were friendly, the room was good with a very comfortable bed & great shower. The food menu let the hotel down unfortunately & the service was slow & disorganised. Complaints were made at the first night's dinner. Offering 5 bean & sweet potato curry or chilli con carne were not good options for 36 passengers with the average age of 70+! Although discussions for the next 3 night's meals were held between restaurant manager, chef & coach company the resulting food was well below the standard expected from a Best Western hotel.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘goodi134', thank you for taking the time to leave a review on your recent stay with us. I am glad that you found the hotel and all amenities to be comfortable, and the staff friendly. I am sorry you left disappointed with your food, and hope this wouldn't put you off from visiting us again in the future. Kind regards, Tom Cobley Deputy General Manager

"Great overnight stay"

G D, Preston 11/09/2019

Stayed overnight on a D,B&B deal at the Castle Inn with the objective of walking up Skiddaw the following day. Really enjoyed our stay. Leisure facilities are very good. Reasonable gym and very nice pool, steam and sauna. Staff are excellent; professional, happy, pleasant and offering great service. Can't fault the dining experience. Felt both fresh and good quality. Would definitely consider staying again if visiting north lakes.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘G D', Thank you for taking the time to leave a review on your recent visit with us. I am delighted that you enjoyed your stay, and that our local and fresh ingredients showed in the food you ate whilst with us, I will pass on your kind comments to all my team. Hopefully we will be welcoming you back on your next visit to the lakes! Kind regards, Tom Cobley Deputy General Manager

"2 night stay"

KEVINANDMARGARET, Oxford, United Kingdom 11/09/2019

we have just returned from a two night stay we found the whole experience to be good the room we had was brilliant with everything in the staff were very helpful and hard working the breakfast was best by far for choice we would definately go back again .

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘KEVINANDMARGARET', Thank you for taking the time to leave such a lovely review on your recent visit, I am delighted to read you doing all our staff to be very helpful and hard working, and that you enjoyed your breakfast during you stay! Hopefully we can welcome you back with us soon. Kind regards, Tom Cobley Deputy General Manager

"Another great visit to the Castle Inn"

DavieHunter, Stranraer, United Kingdom 08/09/2019

We returned for another visit to our favorite hotel and were not disappointed. We have been visiting now for many years, for special occasions and short breaks, to enjoy the Lake District. Over the years the premises has changed considerably, all for the better, however one thing that has never changed is the way the staff have looked after us. It is amazing just how this has been maintained and of create credit to everyone involved, Well done and keep it up

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear ‘DavieHunter' Thank you for taking the time to leave a lovely review on your most recent stay with us, I am delighted that you keep coming back, and that we have managed to keep our staff well trained and ensuring they look after you during each visit. We look forward to welcoming you back again, hopefully very soon! Kind regards, Tom Cobley Deputy General Manager

"Fabulous Hotel"

Paul S, Newport, United Kingdom 08/09/2019

My wife and I stayed here for a long weekend, a Wowcher DB&B deal. The hotel is nicely located for walkers and is central to many attractions and areas of interest. The hotel is spotlessly clean and the staff are highly trained and professional. The Inn is comfortable and serves meals throughout the day. We had dinner on the first night with our Wowcher deal. Regrettably, this wasn't the best, a real shame for such a welcoming hotel. We did enjoy our sandwich lunch though. I would love to stay again, but wouldn't bother with an evening meal.

"Never again!"

User 06/09/2019

Our 5 day visit was spoiled by our stay here. Apart from a pleasant room the hotel lacked atmosphere, the poor restaurant staff were so disorganised and the food was the worst we have ever had. The first night dinner menu was a choice of chilli or curry. Those unable to eat spicy food had no choice but to do without!! The second night was again lasagne or risotto, another spicy choice! I could go on and on about the disappointments experienced by our party. A very sad thing was that one gentleman had brought his wife to celebrate their diamond wedding!! Such a shame!!


jenna5059, Belfast, United Kingdom 06/09/2019

We have just returned from a 5 night stay and were disappointed overall with this 4*Hotel. In appearance it's shabby and in need of not only a deep clean and new decor but some maintenance too. Food is mediocre, certainly nothing to recommend. It's also remote. On a plus the staff were friendly and polite. However, We would not stay here again and would not recommend it.

"Don't eat here!"

Sasal83, Bury St Edmunds 06/09/2019

I wouldn't want to risk eating here, not what I expect from a Best Western hotel. I don't know if they are even still allowed to serve food with this kind of hygiene rating appalling for what is supposed to be a good hotel


Eileen70737, Kingston-upon-Hull, United Kingdom 05/09/2019

Just returned from five day visit to this hotel.On arrival greeted by pleasant and helpful staff and our room and ensuite clean with crisp bedding and towels. After that aaaargh. the food was terrible.The first evening the main choice was vegetarian curry or options.and it tasted as if it had been warmed up leftovers.The meal was so bad we thought this can only get better.We were wrong.It got worse .The morning ordering system for the evening meal is chaotic.The waiting staff wander around with various plates of foods shouting out who ordered soup or who ordered melon etc.One night I had ordered the soup as a starter but by the time the ritual shouting out who wants what had finished there was no soup left for me.The chef then sent out a substitute which was inedible and I had to send it back as it was cold and greasy and had no idea what flavour it was certainly not the mushroom soup I had preordered.The special treat Carvery was a joke,We received 1 chicken thigh with 2 roast potatoes a couple of carrots and gravy.Unfortunately there is nowhere within walking distance to travel to for a meal so we had to stick it out in the hotel restaurant.

"Weekend stay"

User 29/08/2019

Well decorated modern interiors and spacious restaurant and bar areas , a great swimming pool and spa together with great food and beers and a good wine list make this hotel the perfect choice for a top class break

"Overnight stay for my birthday and our anniversary"

1999MU, Majorca, Spain 25/08/2019

We visited this Hotel in April for our anniversary, and then again in July, for my birthday. It is a beautiful Hotel, with stunning grounds. The pool and facilities were brilliant, our daughter loved the games room and handmade swing in the grounds. The staff were very attentive, however on our second visit, the service in the bar was below average and very poor. Apart from this, we had two very enjoyable visits and we will be back!

"Pleasant overnight stay"

5913, Liverpool, United Kingdom 24/08/2019

Initially allocated room no 29, room was nice enough but was tiny and very hot inside, after having a problem with the cooling fan, we spoke to the cleaners who were very helpful and managed to change to the room next door, this room was excellent for our needs, we enjoyed our stay here and found all the staff to be very nice, on top of that the breakfast and evening meal were excellent, on the morning of departure we were woken at about 6am with the hotel alarm sounding still don't know why, unfortunately it rained heavily while we were there so we didn't explore the area, would certainly return

"Very disappointing"

Trevor J, Rochdale, United Kingdom 23/08/2019

What appears to be a very good hotel and restaurant is not. A conference centre it might be. Pub is not, Restaurant it is not. We were recommended to try this place. I expected a well appointed restaurant. We got dressed up as usual to go out, need not have done we would have been better in jeans and tee shirts or shorts, which some were dressed It was more like a pub lounge. I ordered drinks, Pint and half of beer OK, coke no ice no lemon it came with both, Gin and tonic it came as very weak as single gin which I asked for, in half pint glass filled with tonic only ice. I enquired of this and the in-experienced girl said this is how they always served it. I asked for another gin but was served pink gin at an expensive price. We ordered meals, 3 steak and ale pie one without gravy, they all came with gravy, they appeared to have been microwaved one Chicken curry, just ok. Cannot recommend this place to anyone not even a tramp. CRAP. Needs updating a great deal

"Short break"

janetcD4349VS, Holmes Chapel, United Kingdom 21/08/2019

My husband and I booked a 2 night break at this hotel. The staff were all extremely welcoming and helpful and couldn't do enough to make our stay memorable. Our room was lovely with everything we needed and the food was clearly home cooked, locally sourced produce, served in a short time by friendly staff. We certainly recommend this hotel if you are looking for a quiet oasis away from hustle and bustle and busy life.

"Disappointing dinner"

gill5deans, Newcastle upon Tyne, United Kingdom 21/08/2019

Having stayed before in February room only, we brought friends to celebrate their Golden wedding anniversary. I bought a voucher for 2 double rooms Dinner bed and breakfast. On arrival the receptionist could only find one room on her list - very embarrassing! She eventually found the other room but they were quite a way apart. Our room although large was very dull and overlooked a flat roof and a wall.Theirs was small but at least it overlooked the garden. We went swimming, got dressed for dinner and went downstairs through the restaurant to the lounge, noting all the empty tables. We were told on enquiry that we would be eating in the bar, not what we expected. We waited 30 minutes for my friend and I to be able to push 2 round bar tables together, 10 minutes for our order to be taken, and 45 minutes to be served! By this time it was 9.35pm and we had lost our appetite. The manager was apologetic and said that the restaurant had been closed in the evenings for 3 months. Our celebration evening was ruined. Although things did pick up with a lovely breakfast in the restaurant the next morning, and the staff were very friendly,we found the whole experience embarrassing and disappointing. We are frequent hotel guests and have never before eaten dinner as a bar meal at a bar table.

"Overnight break"

shep2424, Heywood, United Kingdom 07/08/2019

The hotel is a bit like me, a little tired and in need of a face lift. This of course takes time and money. What really stands out is the quality of food and staff Tasty food ,cheerful attentive staff

"One night stay."

User 05/08/2019

Following a previous visit which was a lot to be desired we returned for a complimentary stay. This time we were not disappointed. A suite on the first floor was a surprise, spacious with a king size bed and couch in the corner. An early evening visit to the Castle Inn Tavern for dinner was much better than previously; both food and service were excellent. Breakfast the following morning was very good. Choice of fruit, cereal together with fruit juices. A full Cumbrian breakfast was available plus other choices on the menu. Overall an enjoyable stay. Would definitely return So long as standards are maintained. A special note, our waiter John (for both dinner and breakfast ) was excellent and always had a friendly smile.

"Not as good in summer as out of season "

cycletourleader, Durham, United Kingdom 03/08/2019

My wife and I have stayed here on several occasions (usually out of season) when we have been nothing but impressed by the service and general standards at the hotel and bar. On this trip we had 2 grandchildren with us (aged 6 & 4) our family room was very good (a previous comment on here said family rooms have a fridge but ours didn't & we didn't need one) the grandchildren had 2 single beds & tv and our room was a double with separate tv . The bathroom had both bath and shower cubicle. Facilities at the hotel are excellent, as a family we made use of the swimming pool, games room, putting green and gardens. We dined in the bar both nights where the menu is limited (I'm sure there were specials in the off season) and I don't think I would eat there with children again. The service was very slow which is not good with children and I got the feeling that the kitchen can't cope with the amount of diners in the summer season. The standard of food was not as good as I remembered and can only be described as average and adequate. Would I use the hotel again? Yes, but only out of season

"Limited access for disabled people"

LisaLabs, Workington, United Kingdom 01/08/2019

The lady behind the bar was very helpful and that's what saved a 1 star review. Afternoon tea wasnt bad although the scones were hard. The few sandwiches were nice. The teapot and milk jug were stained and grubby on the outside and only one small pot of tea for 4 of us. When we asked for more tea it was clear they had just topped up with more water. What really let it down was the lack of disabled access. A lovely sunny day and we had to sit in a dark corner of the bar as it was the only place accessible by wheelchair. No access to bathroom facilities for disabled people from the bar either.

"Not very clean and very out dated."

User 31/07/2019

Lots of bugs/insects in our room. There's no air con. Only provided with a fan. The room was exceptionally warm. Best thing is bed is comfy, needs to be renovated. Also nowhere to be seen about pool and sauna when booking? Maybe needs to be published better


debra1965, Tenerife, Spain 31/07/2019

This was a lovely stay away from all the hustle and bustle. In beautiful grounds it's much bigger than it first seems. Our room was a really good size with an extra large double bed, lots of natural light from 3 windows, really nice. The bathroom was big as well with a large bath to relax in, complimentary toiletries were available to use. There is also tea and coffee making facilities in the room and bottled water, all nice touches.

"Alan Foggin"

User 28/07/2019

Spent two nights here with my wife and my Brother in Law and Sister in Law. Lovely location, very peaceful and tranquil. Had Dinner in the restaurant both nights and could not fault the food. Used the pool, and the table tennis facility and even the grounds are nice for a gentle walk. Would recommend this Hotel.

"Afternoon tea and a swim "

User 28/07/2019

We used a Groupon deal to enjoy afternoon tea and use of the pool. Absolutely brilliant little hotel. Clean, tidy, helpful staff and the food was delicious. A great way to spend a rainy afternoon in the Lakes.

"Quick Stop"

SomersetTaster, Kingsbury Episcopi, United Kingdom 26/07/2019

Visiting area on business, and needed somewhere for a short night, and the Castle Inn fitted the bill perfectly. Arrived late, but plenty of parking, easy signs to get me into reception and then bar which was in full flow of quality food and drink. Comfortable room, with nice large shower, made the early start easier, as did the excellent cooked breakfast. Watch out for the plates though, as seriously hot....


Maria Rita D, Leicester, United Kingdom 19/07/2019

Always wanted to visit the Lake District but a long way to travel. After a long journey for a short stay our arrival was greeted with a heavy shower but a very warm greeting by the gentleman on reception. The room was the biggest family room I have stayed in with the nicest bedding and a fridge too. After a visit into Keswick returned for our evening meal with was very good and again served by 2 gentleman who could not have been more accomodating as we were running late. After a great night's sleep, breakfast was excellent served by Jack and Arthur . It was nice to see people really happy in their jobs and so pleasant. The hotel may be old but adds real character to the area and the rooms were very good indeed. Bus stop outside the hotel and walking distance to the Derwent. Overall I would highly recommend to any age group and families too.

"Castle View Keswick"

shuntsman2017, Durham, United Kingdom 19/07/2019

Stayed recently, hotel tired, outside needs attention, that said the food in restaurant was good,even though only 1 restaurant open, paid for upgraded room,wasn't worth the additional amount, mattress didn't fit bed frame, which wasn't great too soft pillows kept slipping between headboard and mattress not great. Pool area good, bus outside to Keswick which was really good, had allot of good points silly little things leg it down.

"A break away"

sandrac58, Sunderland, United Kingdom 17/07/2019

my husband and myself booked this via the hotel directly after seeing it on Groupon. the hotel is situated on the 591 from Keswick and is very easily located. but take note of the hotel advice if you are using sat nav, as sat nav will take you the Bassenthwaite village. plenty of parking available. On arrival we asked if we could look at upgrading as I had received several emails prior to arrival with the option to upgrade. however there was no rooms ready for arrival and the receptionist kept saying they were fully booked the next night (16th july) but we were only booked for one night. so we were very disappointed. However the room we were allocated was lovely sadly no view as it looked onto a roof and the road. The room was very nicely decorated with two lovely comfortable arm chairs. very nice walk in shower, small bathroom but adequate. Bed linen lovely white and crisp and the same for the towels. We were booked for bed breakfast and evening meal and on arrival we were informed that evening meal would be in the Tavern. The Tavern is a pub which is part of the hotel complex.We went to the Tavern and it was fairly busy. lovely pub and good atmosphere. very pleasant bar staff. we were asked to choose a table of our choice and given menus. The menu was extensive and excellent choices. The food was cooked to order and I must say was delicious. we both had sirloin steak with triple cooked chips. we had the cheese board for dessert. both main course and cheese board were lovely. delicious and well presented. you got port with the cheese board, what a lovely touch. We also took advantage of the spa. swimming pool is really nice, 25 metres long. the sauna and steam room was very good too. however the Jacuzzi we were informed had not worked for many years. pool towels were provided. but you need a pound coin for the lockers in the changing room. The changing rooms are a little tired. The gardens at the hotel are beautifully maintained, stunning, peaceful with plenty of chairs to sit and relax. Tennis court is also available. small putting green. inside there is a games room with table tennis and chess and other games.We had breakfast included, you help yourself to juices, cereals, croissants, toast etc and fruit. but the waiter will take your order for cooked items. and also tea and coffee are brought to your table for you. The breakfast menu is extensive, plenty to choose from. all delicious. Bassenthwaite Lake is 1 and quarter miles away there are two pull in points for cars and you can walk down to the Lake it's well worth a visit. we will definitely return to this hotel

"Okay but not great"

figarochalu, Glasgow, United Kingdom 14/07/2019

The staff were very friendly and helpful, and the parking is great. However, the room and the hotel itself are tired and dull. I found hairs in the shower, and I had to throw two of the pillows on to the floor as I went to bed because they smelled so bad and musty - like wet dog. The noise levels between rooms is quite bad, you can hear muffled conversations of people next door. The food in the restaurant was clearly defrosted, bland, generic stuff, and the eggs Benedict I had for breakfast was the worst I've ever had.

"Great view, lovely hotel. "

wheretonext1979, Stratford-upon-Avon, United Kingdom 13/07/2019

Stayed here for 2 nights and thought the hotel was lovely. Our room had a great view (would def ask for that room again) but was a little dated. It did have everything we needed. The bathroom was huge. We went to the pub once and thought that was nice. Right in the middle of nowhere. We did think it was expensive for a room only basis but would stay here again if we could get the same view.

"Surprisingly good find in Lake District"

Jane H, Stoke-on-Trent, United Kingdom 07/07/2019

Recently stayed at the Best western castle inn hotel and considering the deal, location and food we were all over the moon. We have seen the others reviews for this hotel but it certainly hasn't been our experience. The hotel is set across quite a plot and is a little all over the place until you get your bearings with the hotel and Tavern. We stayed 2 Nights B & B with an evening meal the first night plus took the dog. We were in a self contained room just outside the front entrance with a door straight outside as you can't take dogs through the hotel itself and within the Tavern they have to remain in the bar area in the wooden floor but that was more than fine. The staff were very pleasant and helpful throughout our stay and in particular Jack in the Tavern who served us for the two nights couldn't do enough he was lovely. The meals were excellent quality and we thought good value, couldn't fault it at all. We had steak and chips the first night and the steak and ale pie on the second evening which was amazing along with the chips! The hotel is situated a little drive from the main towns but still worth it as it has a great view over Bassenthwaite lake from the back. It's also close to the distillery which is well worth a visit with the tour, although the drinks from the shop were a bit pricey but a tipple is included in the tour. Make sure you have a look at the whole site as you can take a short walk down to the river Derwent and they keep alpacas at the back which was a real treat. Went into Keswick the second day which is only a 10-15 mins drive away through the stunning scenery. Well worth a stay and look out for special offers on Wowcher etc to get a deal xx

"Hotels restaurant infested with flies !!"

User 06/07/2019

My son and girlfriend recently stayed here on a b&b with evening meal basis . Hotel was fine but the restaurant was infested with flies so they couldn't eat meal in there and chose not eat breakfast ! Other people staying there said been the same for their 3 day stay !! When they complained to staff they said “fly spray didn't work so “oh well “ !! I've emailed twice not to complain with no reply . Very unhappy with the customer cervice of this hotel !

"Room a bit dated but the staff, especially the waiting staff were superb."

daveandlynda311, Morpeth, United Kingdom 06/07/2019

Stayed 2 nights the room was a decent size and OK if a bit dated. The staff made the stay an enjoyable experience as they were all very friendly and pleasant. Breakfasts were great although the addition of an omelette to the choices on offer would not go amiss.

"Not up to scratch."

User 05/07/2019

Paid extra for a suite which was very outdated and tired. Four poster bed was held together with screws. Not worth the extra. No atmosphere in public areas. Food wasn't great and lots of flies. Wont be going back.

"Miles from anywhere of interest"

MBKOKent, Maidstone, United Kingdom 05/07/2019

A pleasant hotel some miles from anywhere of interest. There with friends, we were well looked after. Our bedroom was good and comfy. My only adverse comment is that there was no handle to hold in the shower.


User 01/07/2019

Where to start, arrived at 14.15 expecting to have a bit lunch before we booked in, Unfortunately the kitchen was closed as they had a wedding function on that day, when asked where I was able to eat the barman at the pub wasn't very helpful at all so ended up jumping in the car and google where to eat.(Bar availability on drinks was limited and they did serve cold sandwiches at £7.50 each) Once we checked in to the hotel we decide to put our bags in the room, when we got to the room the room was very dated and could of done with a lick up paint to brighten up the room, the bathroom was modern and the best feature about the hotel. We had ordered a double room through which looked really pleasing to the eye however the bed was two single beds put together and had the thinnest mattress topper to cover the two single mattresses, the mattresses where dreadful and not comfortable one bit. We then decide to try the leisure facilities at the hotel so we headed to the pool we were advised we would need a pound for the locker which we got back once we had finished, i wasn't really bothered about putting a pound in the locker but once we reached the changing rooms there was a male and female changing only and we only had one pound coin :( maybe a bit naive on my behalf, never the less we proceeded into the changing rooms we were astonished and the Sunday football league style changing rooms which smelt foist (possibly the worst changing rooms i have seen). Eventually got the pool which was okay to be fair however the Jacuzzi was covered and the steam room wasn't very pleasant, steam room was okay, the pool was fine was you swam to one end put when you go the the end near the changing rooms you could smell the foist. Anyway headed up to the room to get changed for our night out, the Mrs decided she wanted a bottle of Prosecco we did try to order room service but they wanted to charge us £5 so i decided to go the bar myself not realizing i had to walk directly through the wedding with my shorts and T Shirt on (was not impressed at this point) Got back to the room with the prosecco and decided not to the let the previous disappointment spoil our evening, decided to watch some TV while the Mrs got ready, the TV size was okay from the rooms size and was on a tv bracket which you could use to get the best position for viewing, as i went to turn the TV to the position i wanted i noticed that it was covered in dust which looks like it had been there for months !! Eventually got ready and got out and had to walk through the restaurant to get to the bar for drinks (can't comment on food as didn't try but it looked disgusting, Main restaurant was shut due to wedding) once at the bar i asked for Vodka lemonade and lime only to be told they had ran out and the rest was for the wedding as you can imagine this took me over the edge, after looking at the food i thought things can't get any worse so decided to go to reception to order a Taxi, got to reception for them to ring a Taxi and was advised it would be an hour and a half for any taxi as they came directly from Keswick i was fuming we ended up having to drive the car 4 mile to the nearest restaurant which was part of another hotel. Spoke to the manager he could only apologies, headed for breakfast which was included in the price (£16.50 normally) and yet again another disappointment was disgusting which made me think that we had a near escape not eating at the bar that night. I paid £159 pound for this and i have stopped in better bed & breakfast for £30 a night i would not recommend this to any one, Premier inns are better, will not return.

"Afternoon tea and spa facility"

P0346, United Kingdom 26/06/2019

Attended the Castle Inn for use of the spa facilities and afternoon tea. Received necessary details on attendance from a lady at reception. We decided to use the gym facilities first. The gym is small but with sufficient machines to have a good workout. The treadmills were very comfortable to run on. Water , paper towels and tv/music were available. Next we used the swimming pool. The changing rooms and pool surroundings need updating. We last stayed at this hotel about 20 years ago and it appears very little refurbishment has taken place in the pool/spa area since then other than painting of the walls. The pool however was enjoyable, a nice temperature and good clean towels. There is also a steam room and sauna which both worked well. We then indulged in afternoon tea , and due to the lovely weather was able to take this on the lawn in the garden. Beautiful surroundings. We ordered our tea from a young man at the bar who was very polite and chatty and an absolute credit to the hotel, he made us feel really welcome, well done! The afternoon tea consisted of 4 finger sandwiches each , with various fillings, all of which were very tasty. 4 small cakes each, and of course scone, jam and cream. Everything was very nice and recommended. A very good experience at the Castle Inn, thank you.

"Very pleasant 2 day stay"

User 20/06/2019

Lovely hotel, staff very pleasant up graded Executive room. Food was good in the Bar would definitely stay in the hotel again. I have to say that the Hotel was a little bit out of the way without transport. However the village was closed when we arrived

"Nice place to stay"

rearingtogo, Dandaragan, Australia 18/06/2019

The hotel is a little out of Keswick.It is just up the road from the Lakes Distillery. We were happy with our room, comfortable bed,small bathroom( but plenty of hot water) .We stayed 2 nights.Had dinner and breakfast at the hotel. The bar meals were generous and tasty.The breakfasts were the same. We would happily stay here again.

"Great Stay"

Vishal B, Jodhpur, India 17/06/2019

It's a good hotel and very well priced . Location was in the country side which gives lots to explore and the info provided at the reception was spot on . Room was good and the services were excellent , could improve the food :)


User 17/06/2019

My Dad & his partner treat us both to an afternoon at the castle inn when she saw an offer on Groupon for Afternoon tea and use of the facilities. On Arrival the hotel was very quiet, it was a Saturday. We made our way through to the fitness suite where we my only disappointment of the whole day was the unfriendly and quite rude lady on the reception desk of the leisure suite (not to be rude, her shirt was also filthy,covered in bleach stains all over front and back) which i was shocked about as the lady in the general hotel reception was so polite and lovely. The pool, gym and sauna area are well used, but the gym has some good equipment and they are all clean and tidy. After getting changed we headed through to the lounge area where we were served our afternoon tea. There was a selection of sandwiches, scones with clotted cream and jam, and a selection of cakes ( scones were warm, and we asked for plain scones and no seafood) . Couldn't fault the food at all the staff were lovely, and the chef even checked all was okay with our food. I would definitely re-visit but hopefully next time, the lady on the leisure reception could be a bit politer and maybe add some music to the lounge where we had our afternoon tea and in the gym.

"Great long weekend stay."

connora626, Morley, United Kingdom 12/06/2019

Me & my girlfriend got a deal through Wowcher for this hotel and we were pleasantly surprised. Our room was clean and was away from the main areas of the hotel. It had all the expected features and appliances. Only niggle with the room is the water always came out boiling hot even if you had it on the coldest setting, which made getting a shower quite tricky. We were a bit skeptical about food as the main A La Carte restaurant was closed (even though we had breakfast in it's seating area) but the food from the Tarvern was really nice. The chef came out to see if our food how our food was and offered us a butter to add to the steak for free, which was a nice touch. In terms of atmosphere it was rather dead. Music wouldn't go amiss, even if it was just a radio. The lounge area was almost just a corridor with a few seats, and again lacked atmosphere. The games room was pretty good with a decent selection of things to do. The pool was a good size and had a decent sauna/steam room. As a whole to decor is a bit dated, maybe the hotel feel it gives it more character but a new theme of decor would go a long way. It would appeal to a younger clientele as well.

"Hidden Gem"

108jonathank, Alnwick, United Kingdom 10/06/2019

Stayed at the Castle Inn Hotel for 2 nights in June 2019. Located 7 miles north of Keswick this is in a very accessible location at the top of Bassenthwaite lake. Although we drove, it is on a bus route for those who might be using public transport. Plenty of parking and a very friendly reception team. Our room (26) looked out over a very pretty garden. Very nice ensuite and a very comfortable room with all of the expected facilities. On our first night we ate in the hotel and had a very nice meal from a good selection to choose from on the menu. We used the pool and spa facilities which were fine if a little tired around the edges. Just a small niggle, there is a £5 charge for a bath robe to use too/from the spa which we felt could have been included in the room amenities but appreciate that there are additional laundering costs etc. Breakfast was excellent with plenty of choice - Cumbrian Breakfast is a treat and service was very good. Locally there is plenty of walking, we chose to walk down the eastern edge of the lake towards Dodd Wood and visit the Osprey viewpoint returning via Bassenthwaite Village. Lovely coffee/cake stop at Mireside House. Unfortunately it was raining for most of the walk, when we got back to the hotel we asked if there was a drying room for our wet boots, sadly there isn't one. Perhaps this is something the hotel could consider as I am sure we are not the first walkers to have wet feet. The staff were all very pleasant and we were made to feel very welcome. Highly recommend this hotel as a base for a visit to this beautiful part of Cumbria.

"Lovely break "

494gillw, Bolton upon Dearne, null, United Kingdom 09/06/2019

Lovely room (32) very comfy bed pleasant staff breakfast cooked to perfection, & plenty of choices with the continental breakfast too loved having a dip in the pool enjoyed our break will definitely be back again next year

"Good Hotel"

Mobile09562281080, Lichfield, United Kingdom 02/06/2019

For what we wanted, a good hotel. Clean, tidy, pleasant staff Only had a light meal in the evening in the bar - very pleasant Reviews must be at least 200 characters so I am filling this up with unnecessary blurb to fulfil the request!!!

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'Mobile09562281080', Thank you for taking the time to leave a review on your recent stay with us. I am pleased to read you found our hotel to be clean and tidy, and the staff pleasant. Hopefully we will welcome you back in the near future. Kind regards, Tom Cobley Deputy General Manager

"Afternoon tea & swim "

j8myk, Workington, United Kingdom 02/06/2019

My partner treat us both to an afternoon at the castle inn when she saw an offer on Groupon for Afternoon tea and use of the facilities. On Arrival the hotel was very quiet, it was a Tuesday afternoon. We made our way through to the fitness suite where we were checked in by a very friendly & polite gent, who gave us instruction about the use of pool/ gym & explained where afternoon tea would be served at out selected time. We then spent a very relaxing two hours in the pool and sauna. The pool and sauna area, although obviously well used, are perfectly serviceable , clean and well kept. After getting changed we headed through to the lounge area where we were served our afternoon tea. There was a selection of sandwiches, scones with clotted cream and jam, and a selection of cakes ( scones were warm) . Couldn't really fault the food and we were checked on by staff a couple of times and offers refills for our tea a couple of times. The only thing I would comment on is the lounge area is a through fare and the seating arrangement meant we were sat with our back to the walk way, which personally I found uncomfortable, but that is a personal thing, apart from that some music would have created a bit of atmosphere. That said we would definitely go back, and we did buy vouchers for Afternoon tea for our two daughters and their partners.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'j8myk', Thank you for taking the time to leave such a lovely review on your recent visit for Afternoon tea and using our leisure facilities. I am delighted to read that you enjoyed your visit and that you couldn't fault the food or service during your visit. I will ensure Gary, our leisure supervisor, is praised for his excellent customer service also. We do normally have music playing in the lounge area, so I will investigate why this was not the case during your visit. Hopefully we will see you again soon, perhaps for an evening meal next time? Kind regards, Tom Cobley Deputy General Manager

"Nice hotel but poor dining experience"

davidcX5507FJ, Darwen, United Kingdom 02/06/2019

The hotel is in a great location. The staff were all friendly and service efficient. Excellent leisure facilities - good pool, steam room/ sauna. Grass tennis court looked tempting, set in nice grounds. Games room good for children. The bedroom was comfortable and clean. The only downside was dinner. The food was not great quality and didn't match menu descriptions either. Definitely not a 4 star dining experience. The breakfast was fine, though the buffet selection was rather limited. It is so nearly a really good hotel but they need to sort the kitchen out.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'daviccX5507FJ', Thank you for taking the time to leave a review on your recent experience. I am pleased you found the hotel and its amenities to be excellent, and you enjoyed your stay with us. It is disappointing to read that you had a sub-standard dining experience with us however, and I will ensure the chef is made aware of the lack of quality you received during your stay. This Is not our usual standard, and I am sure should you make a return visit you would have the experience intended, and I do hope this has not put you off using us in the future. Thank you again for taking the time to leave a review, and hopefully we will see you again soon. Kind regards, Tom Cobley Deputy General Manager


User 29/05/2019

We stayed at this hotel as part of a Gb Tours group and we were extremely satisfied. The whole experience was absolutely faultless, from the excellent well organised check in to the wonderful food , lovely room with super views over the gardens , and superb staff. We were sad we couldn't stay longer and would love to return. We has a great nights sleep and we cannot understand negative reviews, the whole of iur coach party said how much they enjoyed their stay. Thank you so much to everyone at the hotel for making our little break so enjoyable.

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Thank you so much for your kind words Susan, it was a pleasure to have you stay with us, and it's so great to hear all the lovely things you have said about the hotel and the team here at the Castle Inn. I hope we will be able to welcome you back to the hotel in the future.

"Nolt Suitable for people in Wheelchair."

Jan G, East Kilbride, United Kingdom 26/05/2019

This hotel has wonderful staff who go out of their way for you, unfortunately I cannot say the same regarding the Manager. We booked an accessible room , we were not told that to access the breakfast there are stairs . To use the Bar and restuarant there are stairs. I found this difficult. I am not one for complaining and if I had recieved an apology from the manager I would not be bothering with this review. We had an accessible bathroom which was not clean. ( Sliding door had dirty hand prints the shower had hairs and was not cleaned properly. On the 2nd evening the safety mat had been removed. the On the 2nd evening we realised that there was no replacement toilet tissue. 1 roll for two people for 2 days is a bit mean. A delivery van arrived just before 7.30am and had its engine running whilst making its delivery. My main complaint was this accomodation is not suitable for people in a wheelchair. The staff were lovely and went out of their way to help me. . Wish the Manager had.

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Dear Jan G, Thank you for taking the time to post your feedback following your recent stay with us at the Castle Inn Hotel. I was pleased to hear that generally speaking you found the staff here were so good, I will be sure to pass on your comments to the team. I was sorry to hear about the couple of issues that you mentioned regarding the cleanliness of your room, and I have passed your comments on to the Housekeeping Manager to further investigate. I am grateful for you bringing this to my attention. Indeed, when servicing your room for the 2nd night, more toilet roll should have been provided, and I am sorry that on this occasion it was missed by the staff member who serviced your room. With regards to the accessibility for those with limited mobility, our accessible room is on the ground floor, with level access to the car park, and a lift to the reception & leisure club areas. Access to the restaurant is also completely level, however due to the age and layout of the building, it has not been possible to give internal step free access to the bar area. This is something we are working to resolve, and are awaiting planning permission for the removal of our conservatory area, allowing all public areas to have complete step free access. I am disappointed to hear that your opinion of the manager on duty that you spoke with did not meet your expectations, and if you are able to give me any specific feedback regarding this, I would encourage you to contact me directly. I have also been in touch with all of our suppliers to ensure that deliveries do not take place at that time of the morning, thus avoiding this issue happening again in the future. Once again, thank you for your feedback. I hope we will be able to welcome you back to the hotel in the future.

"terrace with a view"

yvonne h, Blackburn, United Kingdom 25/05/2019

A 1 night retreat. Excellent situation,excellent gardens, putting green,tennis,terrace with splendid views.pool....thankyou to Gary the Leisure Supervisor. Great food,wine and hearty breakfast,Staff very helpful.Great value. Good walks near to hotel.

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Thank you for your lovely review Yvonne. I'm really pleased to hear you enjoyed your stay with us. I'll be sure to pass your comments on to the whole team, and especially to Gary. I hope we will be able to welcome you back to the Castle inn Hotel soon.

"Alan G"

User 25/05/2019

Great place to stay lovely hotel can't do enough for you. Would definitely recommend to anyone. Great location for seeing the northern and western lakes, plenty of attractions close by for everyone, and lots of good food to be had.

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Thanks for your kind words Alan, I'm really pleased you enjoyed the hotel and your visit to the North Lakes. I hope we will be able to welcome you back to the Castle Inn hotel in the future.

"Relaxing break"

kennydoll, manchester 23/05/2019

Stayed for a single night. Our room was lovely and spacious, clean and had 2 chairs and a table by the window. We slept well. The conservatory area is a great place to sit and watch the sunset with a drink. We ate in the bar and the food was yummy. We had a little problem with the speed of food leaving the kitchen but have been impressed with the hotels response to our feedback and given that would return or nip in for lunch. They are clearly committed to customer service and enjoyment. Breakfast comes from a menu so it is freshly cooked to order. Continental is buffet style. The coffee was nice. We used the gym and found it had everything you need for a decent work out. We booked for a relaxing break and got it. It was nice to be away from the busy Keswick. The staff at the hotel are attentive and cheerful.

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Thank you for your feedback. It's great to hear that overall you enjoyed your stay with us at the Castle Inn. It's always great to hear from our guests about their stay, and I'm glad you felt we dealt with the little problem you did have well, we all pride ourselves on the level of service that we offer, and your kind words will mean a lot to the whole team. Thanks again, and I hope we will be able to welcome you back to the hotel soon.

"Expensive night and no sleep "

Nelski13, Bangor, United Kingdom 23/05/2019

I paid £144 for one night and didn't sleep a wink mattress to big for bed duvet under sheets making the mattress lumpy Could hear the conversation and snoring in the next room all night Leaking shower and very tired rooms Complained about the price in the morning and receptionist agreed it wasn't worth the price said the manager would call to agree a price I was happy to pay £60 No call from manager and full price was taken a few days later I travel a lot and stay in hotels up and down the county and this place is a joke and I feel ripped off Spend your hard earned cash somewhere else is my advice

"Lovely stay, excellent location"

Miaowow, London, United Kingdom 22/05/2019

We stayed here over Easter and what a treat! Tucked away in the north of Lake District, it's near Skiddaw and Blencathra for wonderful hikes up to see the spectacular views. Driving up from the south, the scenery was just stunning. The bonus of a warm indoor pool made it just perfect for relaxing after enjoying the Lakes. Good value for money.

"Mike and Ann"

User 22/05/2019

Fantastic room great staff and facilities the only down side to our stay was the resteraunt being closed for the evening meal and having to eat bar food in the tavern. Breakfast was great and the service first class. We would stay here again

"Relaxing two days"

Bungelow, Loveland, Colorado 21/05/2019

Over all the hotel and staff are lovley, we laid for an upgrade (it was only £20) for the executive twin room. Room was very clean, beds comfortable (as we both have sore backs they must have been comfy). Breakfasts were fine, hot and fresh, and what was t there, when we asked the staff got us. Our main issue was the evening meal on the first night, as others have stated. We waited 25 mins for someone to come to take our order, even though there was only three other tables occupied. Then after 30 mins I went to the bar and asked how long our meal would be, after checking the staff came to and said it will be with us soon and the chicken breast takes 20 mins to cook ! Eventually our meals arrived at 9.15, a total of 45 mins, and still the tables were quiet. My veg curry was ok but needed more flavour, a bit watery. My husbands ceg was unrecognisable, we think it was slices of corn and mushrooms, ? Too hard to eat. The staff asked was the food ok, I didn't want to complain as I had already complained about the long wait. Then I had cheese cake, it was nothing like cheese cake, sorry I cany even say what it was like, and a piece of hard unsweetened rhubarb. Pistachio ice cream, just tasted of marzipan. Sorry, but even my husband rasred the sweet and said it was horrid. He had sticky toffee oud which hs says was lovley. I should have complained but hadn't got the energy by this time. Saying all this, I would definitely stay again, but wouldnt have the evening meal.

"An excellent stay"

992chrissy, Redcar, United Kingdom 14/05/2019

We had a very enjoyable stay at this hotel. The room was spotless, light and very comfortable. The views were stunning. The food was excellent at both breakfast and dinner. Staff were very friendly and helpful. I would definitely recommend this hotel.

"Shocking food!!"

Alexcw, Bath, United Kingdom 12/05/2019

We have absolutely no complaints about the room at all, it's the food served in the Castle Inn Tavern. The menu looked okay, so we opted for the goats cheese & red onion marmalade tarte tatin and the chilli lime king prawns. My tarte tatin was quite nice, except for the fact that it was definitely not freshly cooked. To describe the chilli prawns, costing over £7 as 4 prawns with no evidence of either chilli or lime atop half a slice of white bread would be totally accurate. Now for the main course....OMG! We both opted for what was described as a “Chilli Monster” - chicken breast in a chilli breadcrumb topped with mozzarella, fresh chilli and garlic mayo, served with coleslaw and fries. Where do I begin? The dish was served on an old, tatty, burnt wooden platter which looked extremely unhygienic. How on earth this could be completely devoid of anything nasty is totally beyond me. As a result, we didn't eat anything that had been in contact with said platter. The chicken was cooked within an inch of its life, so much so that the mozzarella had turned into a shard of something......(cremated mozzarella perhaps?). Oddly, mine had a blob of chilli & garlic mayo but my husband's had morphed into tomato sauce!! The desserts surely couldn't be any worse? My white chocolate and orange bread and butter pudding would be quite useful as a doorstop! It was rubbery and extremely unpleasant to eat Whoever regards themselves as the “chef” running this restaurant should be really embarrassed at the food he/she is churning out of the kitchen and as a result, I would NOT recommend eating here. The only reason I haven't given my review 1 star is because of our room.

"Lovely 2 night break"

TJD41, Leeds, United Kingdom 12/05/2019

We stayed at the Castle Inn for 2 nights, the hotel is lovely (may benefit from a refurb but didn't spoil our stay). We paid £15 per night to upgrade to executive room which was lovely. There was bottled water in the room for the first night but not the second?. The pool and leisure facilities were great. We ate in the hotel on the first night, for some reason the main restaurant wasn't open so we went to the tavern, food was good. The staff were friendly, especially Gabor who was exceptional, he was helpful, went out of his way to chat and worked very hard. Thanks also to Fiona on reception who told us about some great walks. Would definitely recommend walking round Buttermere. The break was a present for my husband's 50th and we both loved every minute, would definitely come back to explore the area more.

"Great shame about the food"

User 11/05/2019

Lovely destination and hotel and very friendly staff, shame about the food we got a deal on wowcher with a 2 course meal included in the tavern restaurant, me and partner ordered bbq chicken wings to start which was like eating batter with a squirt of bbq sauce then lasagna which was like a bowl of cheese with too much pepper was disappointed on a whole if the food was better we would of stayed here again.

"Not actually in Keswick"

User 11/05/2019

Hotel is listed as Keswick but is several miles beyond. Beautiful rooms (16&17) and good helpful staff. Drinks expensive, evening meal okay, average pub grub, breakfast much better, lots of choice. Scenery fantastic, beautiful area.

"Lovely location but food and decor a let down."

mrmrs327, Greater Manchester, United Kingdom 09/05/2019

The hotel is situated in a lovely spot with nice views and gardens. Ideal for exploring the north lakes. However the hotel itself is very dated. A bit of fresh paint at least wouldn't go a miss. I noticed in the conservatory area where breakfast is served, the wooden window panels are rotting and have been covered over with white tape! I wouldn't expect to see that in any hotel. The quality of food is poor and the price does not in any way reflect the quality for which you think you have paid. Simple things like care and attention to detail in both the hotel decor and quality of food is seriously lacking. It's a shame because it could potentially be a nice hotel. The staff are friendly and helpful.

"A 2 night stay at Bassenthwaite Lake Cumbria"

mgtallen44, Feltham, United Kingdom 09/05/2019

A good hotel and excellent location at Bassenthwaite Lake. Easy access to Keswick and surrounding areas. Hotel has a good restaurant with excellent menu for breakfast and dinner. This hotel also has a small fitness centre together with swimming pool. Nice hotel with friendly staff.

"Weekend break"

User 08/05/2019

We booked this last minute via the hotel who were very helpful with our mobility needs. The car parking was literally yards away from the access. We stayed bed and breakfast and the room was clean and in good order and the food good. The pool was accessible for less mobile persons and the sauna/steam room good. The jacuzzi was out of order. We got a good value deal on the phone. It is geared up for weddings and functions and is large. During our stay in April 19 it was quiet.

"Afternoon tea"

User 02/05/2019

A friend and I had afternoon tea and it was very disappointing, cold tea , rock hard scones and dry bite size cakes. I also emailed castle inn to tell them and had no reply what so ever!! Needless to say won't be returning ...

"super value get-away"

User 27/04/2019

An ideal location - peaceful and plenty to do on site - indoor pool, gym, games room, outdoor putting green, lovely sofas to rest and chat. Good food and service. Larger hotel than I had imagined. Nearby Keswick is delightful.

"Sunday lunch"

User 27/04/2019

First time here for 3 years and the hotel is in need of a full upgrade and refurbishment. We tried the carvery and I really enjoyed the meal, a very good selection of roasts and even better of vegtables etc. The only poor item was the beef could not cut it fortunately I also had the ham which was excellent. My wife enjoyed the meal but its a bit like a canteen not been snobbish but why seat us a yard from the carvery. Finally not great to sit afterwards. Staff were good chef came round and asked if all ok, told him about the beef I suspect a poor cut. Would I go back. Yes I would but they need it upgraded and they need to think more about how the restaurant is set out

"Not blown away"

gordonn277, Glasgow 26/04/2019

One night stay on way home from mini tour of West coast of England. Reception very helpful on arriving but disappointed with room. Not up to the same standard as the rest of the hotel with a very basic bathroom and the worst bed of the week. Choice of breakfast was good but when asked for only scrambled egg would have expected a bit more than just the same amount you get with the full English. Stayed at other Best Western hotels this week and paid less for a better room.


Sally D, Whitehaven, England, United Kingdom 24/04/2019

Had a Sunday lunch and swim booked here and was very disappointed. I was with friends and family and all aspects of our day were spoilt by the very unreluctant staff who raised their eyes on more that one occasion when we asked for anything. Shoulders were shrugged and at one point when my sister who has crohns disease asked for a white bread roll instead of brown was told she was being awkward. Food was nothing to write home about especially when my daughter found a hair in her food. I will not be going back.

"Pleasant stay!"

Iommi68, Newcastle upon Tyne, United Kingdom 19/04/2019

We stayed here 18/04/2019 and the reception and bar staff were friendly and helpful. The food in the Tavern was excellent and the leisure facilities are well worth trying out. The views from the hotel are excellent and overall, this hotel is certainly worth a visit. The only downside was being woken by the cleaners having a loud and lengthy conversation this morning. We had planned a long lie in before travelling to Keswick, but hadn't expected the cleaners to regale us with staff rotas and annual leave. Would we go back? Probably...

"Greatly enjoyed our brief stay"

RHMStirling, Beverley, United Kingdom 19/04/2019

Enjoyed an excellent one night stay on dinner bed and breakfast rate. Spacious well appointed room, excellent food, great leisure facilities, good location with plenty of parking. Staff were friendly and helpful. Would be happy to return to this hotel next time we are in the area. Highly recommended. Richard & Elizabeth.


User 17/04/2019

Just back from a great night away at Castle Inn. Lovely location with beautiful views. Room was spotless, spacious and really comfortable. Staff were really pleasant and helpful. Will definitely return!

"Pleasant stay with friendly staff"

Malcolm F, Derby, United Kingdom 14/04/2019

This was a short visit but very enjoyable. The Castle Inn Hotel is in an out of the way location but near to nice walking country. The hotel layout is quite spread out and involves many short sets of stairs. Initially we found it quite difficult to navigate around the hotel. The rooms are comfortable and well presented. Tea and coffee making facilities are in each room. The food we had was good and wholesome. There is a choice of good pub food type dining and a more refined dining area at much higher costs. The only reason I do not give it excellent rating is because of the quirky layout. It starts with the road sign which beckons you into what looks like a pub and car park. The actual hotel entrance is some 200 yards or so further down the main road. Another entrance with steps up was locked on our arrival. Eventually we found the correct entrance around the corner and behind some hedges. The inside is just as difficult to mange navigation at first until you get used to the layout. The staff are excellent, friendly and helpful. It seems to be a popular venue for company conferences as there are several meeting rooms/suites.

"Disappointing "

User 12/04/2019

Visited for an afternoon tea and to use the spa facilities, spa consisted of a sauna, steam room and a lovely warm pool. While the spa itself is fine we were disappointed to find the jacuzzi out of order, with no explanation as to why. The changing rooms and connecting corridor really could do with an update as they look very tired. The gym is small and adequate with everything you would expect. The afternoon tea was really very disappointing and needs reviewed for the cost- it was not worth it at all. The sandwiches were stale and either cheese/pickle or ham. The scones dry and the cakes bite size. The two children with us asked to take their cakes and scones and were given an old plastic Chinese food container which reeked of the takeaway and they only got their scone the cakes were missing. The hygiene certainly needs looked at as the waitress put our full cake stand on the floor, moved the table and plonked it in the middle. A little later the chef came out, dropped a cream portion, kicked it then picked it up and put it back on the stand he was carrying. The advertised tennis court was out of order as was the putting green and jacuzzi that were all advertised. Definitely reminded us of the hotel from the shining (without the blood bath) Reception staff lovely and really welcoming

"Seen on secret escapes 2 night deal for £188.00 with 1 meal."

User 12/04/2019

We have stayed at castle inn on numerous occasions and had exceptional stays. Recently stayed 7th & 8th April, Room very good, very disappointed with Food quality and very poor service in the Tavern bar. Present experience encountered we will be reluctant to stay at this hotel in the future.

"Very poor room"

frad410, Wrexham, United Kingdom 10/04/2019

We have stayed at the Castle Inn numerous times, but not been able to visit for the last 3 years due to ill health. We have always used an executive room, but this time we had to use the accessible. This time we felt a second class citizen, the bathroom (wet room) was tired and tatty,in need of a full revamp to bring it up to any sort of standard. The bedroom it self is also in need of work.The breakfast was also not up to the standard of our last visit.Just because I am a wheelchair user does not mean we have to put up with poor facilities. The only saving grace was the staff.

"House keeping "

Gordon A, Clydebank, United Kingdom 04/04/2019

Staff friendly but put do not disturb on door as was staying 2 nights room didn't need anything doing when came back they had been in room what the point of don't disturb or make up room notice and also said to reception before going out in morning, colour blind or can't read sorry only thing as I leave work things in room

"Wonderful experience"

Angie7, England 04/04/2019

We booked on a Travelzoo BB evening meal deal and absolutely enjoyed our stay here. From the start the reception staff ( Canadian lady) was lovely and accommodating., we requested twin beds and it was done straight away by the friendly maid (good luck with your birth in couple weeks) . The room was large, clean and bright, we went for a swim in the large heated pool which was lovely. At night we ate in the tavern which had a lovely ambience, comfortable chairs and the food was good. We have tried several Lake District hotels (as we only live an hour away) for a break and we had not wanted to return to any, but we will definitely return to the Castle Inn. The receptionist on booking out told us to ring direct and they will match any deals. Would definitely recommend.

"Great hotel!"

User 03/04/2019

Great location, amazing (complimentary) facilities and very reasonable rates! Room was very comfortable and had bath and shower. Spa was free and the kids and adults in our group all used the facilities. Lake views from some rooms.

"Lovely tea and spa"

Honeybbbbnn, Kent, United Kingdom 02/04/2019

Enjoyed our beautiful tea. Staff were so helpful asking if everything was ok. The tea was delicious. We sat on nice sofas with views across the lake and mountains beyond. So relaxing. The Jacuzzi wasn't working but everything else was ok. It would be better if the Jacuzzi did work. Maybe the manager would address this. It's a shame to have It and not use it. The hotel has lovely gardens and every one was cleaning and doing maintenance. Nice to see hotel kept well.

"Disappointed "

fionawalker76, Cockermouth, United Kingdom 02/04/2019

I went to castle inn with my daughter for afternoon tea and fill use of spa facilities for mothers day where to start the changing rooms were grotty and dirty the gym was good small but good pool was out dated jacuzzi wasn't open but got to use steam room and sauna the afternoon tea on the advert look gorgeous so I was really looking forward to it but by God I was disappointed it was just thrown together looked nothing like the picture on website at all sandwiches were awful cakes so small not even a mouth full coffee and tea cold no staff around to speak to so we ate what we could (we were hungry) then left we definitely wont be back

"Great place"

51DaveH, Greater Manchester, United Kingdom 29/03/2019

This part of the Lakes is just over 2hrs from Manchester, so could do a walk and drive back in a day, but we decided to make a longer trip and stay at the Castle Inn, booked via Woucher. Good room , good food and drink in the bar. Staff friendly and helpful. Nice breakfast to start the day as well

"Fell below expectations"

User 29/03/2019

Room was not clean, bed sheets stained, carpet not cleaned/hoovered, pubic hair in bathtub and bathroom floor. We were there half an hour earlier to check in but we have been told that the room is not ready yet so we vent to the bar area for some food. Food wasn't hot enough and way overpriced. Checked in and had to leave the room and request to be cleaned properly. When complained at the reception, nobody really listened to our complaints and we were sent from pillar to post. All I wanted is an acknowledgement/apology for falling bellow standards and maybe a good will gesture. Matt at the reception did not want to deal with us so he sent me to go to the breakfast area to talk to the assistant manager. The assistant manager, polite however, she said that she cannot overrule Matt as he is the Revenue Manager, but she could ask the manager who was on holiday to ring me when returned. Nobody rang. Breakfast is £16 and it is pitiful, no quality whatsoever, sausages and bacon under-cooked and cold, pale. Needless to say we won't be back.

"Afternoon tea"

User 27/03/2019

I bought a groupon for this visit on our way home from a short break in Keswick, £24 for afternoon tea for 2 with the use of the leisure facilities, I thought it was a good deal but honestly is the worst I've ever had. Poor couple of finger sandwiches, 2 scones that were ready for the bin and a couple of tiny bits of cake/ possible fudge brownie. Really terrible, even the tea was terrible . Never again, Most deffinately wouldn't recommend to anyone.

"Fabulous Afternoon Tea"

User 25/03/2019

Lovely delicious cakes, fresh sandwiches and lovely homemade warm scones. A fantastic deal on Groupon for two for £24. Very a peaceful and nice to look out on to the gardens, Highly recommend the afternoon tea.

"Not the best, best western"

User 25/03/2019

The location of this hotel is ideal with close access to activities in the area hower the service and food in the hotel was a let down. We had a two night stay that included 3 course on the first night, the steak was gristle and the cheese board had 3 cuts of the SAME cheese. The next day the room was not cleaned and I had to call reception twice, the breakfast I ordered was missing hash browns and when I asked they just said they don't have any, no alternative offer or apology. The second evening we ordered room service, I ordered the chicken tikka with basmati rice and popadom, arrived with no popadoms and long grain rice, also just stir fry chicken not a hint of curry. Again called and was offered something else but no apology or question about my dissatisfaction witch to me emplies this happens often. Anyway I ordered a burger, it was burnt and the bun was stale. Walked it downstairs to the bar and the man there was apologetic and offered something else and drinks as a sorry witch was slightly better however by that point my appetite had gone. So not great experience tbh only saving grace was the friendly man at the bar and one friendly American receptionist. The manager didn't smile once and she seemed quite unfriendly and generally unapologetic about the poor service.


User 20/03/2019

Couldn't recommend this place enough absolutely beautiful staff or amazing food is absolutely out of this world we come as a family about two or three times a year great little games room for the kids to play swimming pool .gym for the adults and the views are just amazing

"Lovely hotel and even lovelier staff"

Izzysgran, Manchester, United Kingdom 18/03/2019

Had a wonderful two day stay at the Castle Inn this week. Booked through Secret Escapes and worth every penny. The bar staff and chef Damian tonight have made our stay really memorable, thank you. Their hospitality and interaction with us as guests was second to none and our food was wonderful. Looking forward to breakfast tomorrow Damian.

"Had a winter break for a couple of days"

ks1941, Mexico, Indiana 18/03/2019

My wife is disable, in a wheelchair, so needed facilities to accommodate her needs. The room was large enough for her to maneuver independently & had a wet room, large comfy bed & all facilities needed. Staff were very friendly & helpful. Food excellent. Only down was there is steps to get to the restaurant. Almost there but not quite for disabled people.

"Overnight stay on way to Scotland"

Dot F, Heathfield, United Kingdom 16/03/2019

Lovely receptionist Fiona was very helpful. Very comfortable rooms with a lovely bathroom. Our deal included a 3 course dinner, starters very nice but main course was rather cold. Bar staff very busy but attentive. Unfortunately we didn't have time to use the smashing leisure facilities, would definitely stay again.

"Lovely break away"

karen m, cheshire 15/03/2019

Just back from a 2 night stay bought as a gift as we love the Lake District walking, weather was awful upon arrival but the receptionists were very nice and checked us in efficiently, plenty of parking out front and back and great location for lake Bassenthwaite which was a 15 walk. Our room was very clean and warm and had everything we needed inc a nice en suite, tv,tea/coffee, biscuits,toiletries, ironing board and large towels. We ate both nights in the tavern the staff were lovely and the chef popped out too, on both occasions the food was delicious good size portions and reasonably priced, This hotel is spacious but peaceful and a great base for exploring the lakes will definitely recommend and return.

"Two night break"

kplazedaze, Selby District, United Kingdom 13/03/2019

Hotel staff were very good and friendly, food was very average, and the atmosphere in the hotel was non exsistent! Everywhere seemed cold and uninviting, with the exception of our room, which we chose to upgrade.

"Mid-week break"

User 11/03/2019

All the staff were superb, from the chambermaids, to the spa staff, chef, waiters, bar staff and receptionists. They made the trip (travelzoo offer) such a special time. The food was excellent, good portion sizes, quick service, clean facilities and a great place. Thank you.

"weekend break"

User 10/03/2019

Having booked the Saturday night at the last minute we were lucky to get one of the two dog friendly rooms they have. however when we arrived there was a problem with our room which meant we could definitely not have slept in it. After my wife went to reception she arrived back at the room immediately with the manager (Tom) he agreed we could not spend the night in the room and said he would sort something. He arrived back within five minutes and although the hotel was full, he managed to juggle us into another lovely room within the hotel, no fuss for him at all and done with a smile on his face. we were very happy. We trotted off to the bar that evening for our meal/drinks and there was Tom, again running everything like clockwork even though it was very, very busy. we had a lovely relaxed meal and once again thanked Tom for his help. Down to breakfast early sunday morning before heading off out for a long trek and, yes, there was Tom, again running the dining room for breakfast, a smile for everybody and a little chat. We had a great weekend away in glorious weather, and would definitely return to this hotel. I do hope Best Western appreciate what a great manager they have in Tom, works his socks off, the other staff all seemed to have a great rapport with him, and very unusual these days, nothing was too much trouble for him and all done with a smile. Thank you.


Hillj1722, Liverpool, United Kingdom 08/03/2019

I was amazed to see an email from your hotel after our visit on 1st March for I night as I have patiently waited for a phone call from the manager re an awful time and awful meal at your hotel that spoilt my husbands birthday surprise for his 65th. What a JOKE!!!!!!!!

"Pleasant stay, handy for northern lakes"

eastlight54, solihull 07/03/2019

Spent two nights here, plenty of parking, room although darkly furnished, was a very good size with a comfortable bed, seating area and ensuite bathroom. There is a small pool on site but we did not have time to use it. We ate in the bar both evenings, the food was good, service excellent with the bill each night for two main courses, pre dinner drinks and a bottle of wine was about £60. Good choice of food for breakfast which was served in a bright conservatory area but service was very slow. It was good value for money and we would stay here again.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'eastlight54', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you had a pleasant stay, and that you found the food and service to be excellent both evenings you were with us. It is fantastic to read that you would stay with us again, and I hope that should you return, we can get your next review to a perfect 5/5! Once again, thank you for taking the time to leave such a kind review, and we hope to see you soon. Kind regards, Tom Cobley Deputy General Manager

"Great Break"

davewelly, Skelmersdale 07/03/2019

Arrived at 2 for a speedy check in, Nice looking hotel, slightly dated around the edges. Our room was a large well presented suite, with a great bath room, shower cubicle was good, the major let down was the shower itself very slow flow and too hot! The bed was very comfy. The staff were all very friendly and the location was very good allowing us easy access to the north of the lakes. Plenty to do around the area of the hotel and most within walking distance, the village of Bassenthwite and a lovely country pub is about a 20 minutes walk. Our evening meal was nice and the bar service spot on. Breakfast was very good with all sorts of choices on offer. This was a really nice visit and I would have no hesitation of a return visit.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'davewelly', Thank you for taking the time to leave a review on your recent stay with us. It is great to read you had a great break with us and found all of the team to be very friendly. I have passed on the issue with the shower to our Maintenance team, who have now resolved this issue. I am sorry we weren't able to fix this immediately, but would like to thank you for bringing this to our attention to avoid this issue in the future. I hope you return to visit us soon and we can ensure you have another well deserved break! Kind regards, Tom Cobley Deputy General Manager

"Helpful comfortable and welcoming venue"

peter c, London, United Kingdom 01/03/2019

A nice place to stay - the staff are great, from giving directions to find the place before arrival to helping make our stay enjoyable. Good value too. We didn't use all the facilities but the good sized pool and gym looked great for days when the weather wasn't!

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'peter c', Thank you for taking the time to leave a review on your recent visit with us. I am pleased to read that you enjoyed all aspects of your break away. It is always lovely to read that my team have been helpful and friendly, and I will ensure these comments are passed on to them. I hope we can help you have a relaxing break again at some point in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Birthday Treat"

sueken62, Cockermouth, United Kingdom 01/03/2019

Lovely hotel beautiful gardens. You can see Bassenthwaite Lake from beer garden there are plenty of lovely lounges to sit and enjoy the views.Rooms are spacious big bath room. Staff friendly, Breakfast is served in the conservary with beautiful garden views good selection of fruit etc cooked breakfast very good well worth a visit. There is a bus stop outside which is a good sevice takes you to cockermouth and Keswick .

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'sueken62', Thank you for taking the time to leave such a lovely review on your recent stay with us. I am pleased to read that you enjoyed your stay, as well as our fantastic views and gardens, as well as our hearty Cumbrian breakfast! I hope that we can welcome you back for another visit in the near future. Kind regards, Tom Cobley Deputy General Manager

"A Perfect break"

Muldoch, Morpeth, United Kingdom 25/02/2019

A one night stay, with dinner and breakfast, it could not have been bettered. Lovely staff, lovely room, lovely food. I'm at a loss for words of praise, it was just so good, so welcoming and so superb.

DGM-CastleInnHotel, Manager at Castle Inn Hotel, responded to this review
Dear 'Muldoch', Thank you for leaving a perfect score review for your recent stay. I am delighted to read that you find yourself at a loss for words of praise! It is fantastic that we were able to make your stay with us so lovely! I will ensure my team receive your kind comments and the praise they so clearly deserve. I hope that you will visit us again in the near future for another perfect stay. Kind regards, Tom Cobley Deputy General Manager

"Welcome to Bates Hotel British Version"

sebgoose, Bassenthwaite, United Kingdom 25/02/2019

I recently stopped here with my family for a quick bite to eat, this I am not reviewing based on their hotel but the restaurant/tavern. We you enter it feels as if you have walked into the past but yet has an awry feeling of death and sadness. The hotel gave off a vibe of nothing to be inside it, and its decor seemed to be stuck in a time vacuum. After some meandering around trying to find the tavern. We sat down to look through a nice menu of some components prepared by the kitchen. After some deliberation I took upon myself to order the chilli burger made by the tavern with sweet potato fries and the others a salad and the soup of the day. Quite surprisingly food came well on time, their nearby pilsner is quite nice, the Pepsi well a little flat. As for the food, the burger was a bit cold and warm depending on which side I was eating, the coleslaw was smothered to the point it made my stomach uncomfortable, but the sweet potato fries were absolutely delicious. As for the salad it was covered in too much dressing and as for the soup it was as I was told as “fine”. The service was actually quite good, granted the place was empty so our server/ barwoman was friendly and served us with speed. All in I'd say this was an interesting stop mostly due to the hotels decor but as for the food next time if there would be a next time then I'd drive a bit further to Carlisle or other surrounding restaurants/ taverns.


User 24/02/2019

We stayed one night over the weekend, got a deal through Travel Zoo for Dinner, Bed & Breakfast, we had an executive room which was clean and spacious, needs a little updating, bathroom lovely and clean with bath & shower. Food was very average for both dinner and breakfast with service abit slow and buffet style breakfast not getting replenished very often, overall a pleasant stay but pleased it was a deal and didn't pay the full price.

"Good potential but very disappointing. Avoid"

User 19/02/2019

Frequent power cuts Given substandard room when had booked executive double room. Given a room that had two beds zipped together that were uncomfortable to sit on let alone sleep on. Asked for alternative room. Initially told no room available until we said we would like to leave and be refunded, at which point told new room would be available and that we could go to bar for a complimentary drink each. The hotel then tried to charge us on check out for these drinks and also for a meal for almost £50 when we had notordered any food at all. The receptionist was apologetic but seemed a little insincere. Frequent power cuts during evening and noise from next room's bathroom.

"Lakes trip"

charliebigpota2s6969, Carlisle, United Kingdom 19/02/2019

Excellent clean and staff so helpful and friendly from front of house, bar staff and breakfast , and nothing too much trouble , great hotel and location, rooms clean and bed so comfy , will def stay again

"Pleasant stay"

User 18/02/2019

We recently stayed at the castle inn after booking with travelzoo. Thoroughly enjoyed a relaxing and pleasant stay. We enjoyed the facilities. Staff were welcoming and very friendly, particularly the staff serving food in the tavern.

"Carvery was exceptional"

User 17/02/2019

me and my boyfriend had a carvery and it was absolutely lovely! They catered for vegetarians like myself by having the option of mushroom ravioli and vegetables. it was exceptional and all homemade with lovely service and chef

"Cold, poor quality food & not disabled friendly"

aileen w, Ayr, United Kingdom 11/02/2019

We had a two night stay with our 4 elderly parents. Reception was helpful and welcoming & had given my parents a room with a walk in shower, as requested when we booked. I had also told them my mum could manage to climb a few steps but used a wheelchair. It is impossible to get from the bedrooms to the bar eating area without navigating three sets of stairs. As my mum has very restricted mobility this was exhausting for her. We had booked to eat in the restaurant on the first night. We had to carry my mum in her wheelchair up & down two sets of steps to do this- we discovered an accessible way in the next day but none of the staff told us about it that evening, even although one waiter helped us with the wheelchair (once) & I had asked him where the toilets were- he didn't direct us to the disabled toilet on the same level! Completely unbelievable! Food in restaurant was undercooked and tiny portions (my whole meal of steak and baby veg would have fitted on a saucer). I sent mine back to be heated as it was cold. Once warmed, it was delicious but most of the others had ordered medium-rare lamb. It was served very rare, with blood oozing from it and the veg were so undercooked, my mother-in-law couldn't get her fork into it. We ate in the bar the next night, again lifting the wheelchair with my mum in it and, again unbelievably, we sent two meals back because they were cold! For the record, I've never sent food back before. As other reviewers have pointed out, the public lounge areas are too cold to sit in, except for in the bar area where there's a lovely fire. Breakfasts were delicious but the overpriced restaurant meal and the generally disappointing quality of the dinners, combined with the effort to move around the hotel with a wheelchair means we won't be back. There's plenty of alternative places to enjoy in the Lakes.

"Evening meal"

User 09/02/2019

Visited friends who were staying the weekend for an evening meal. We were seated in the conservatory area as there were 11 of us. Meals were not hot enough and very small portions. The children's fish and chips was the best meal of the evening. I would not visit again.

"Lovely hotel"

User 08/02/2019

A lovely little hotel set in a beautiful part of the Lakes. Just north of Bassenthwaite Lake and 15 minute drive from Cockermouth and Penrith.The hotel was very clean and very warm and cosy. Slight noise from floorboards but given the age of the hotel it's understandable.

"Clean and welcoming place to stay"

jesey1, Scarborough, United Kingdom 04/02/2019

Stayed here Jan 2019 when the weather was cold and slightly wintery. The room was clean and well cared for, plenty of refreshment necessities, towels and toiletries. We did find the room a little cold but it was very cold outside too. Reception was out on a limb and the signs outside the building were misleading forcing us to walk a long way to actually reach it. Not easy when one of us finds walking difficult. The access for the less mobile is fairly good, and they do have plans to improve it, but at present, if you are in a wheelchair you will need help to have breakfast and an evening meal when the restaurant is closed during the week. The bar is attractive with a nice seating area which consists of very low seating. Inaccessible to myself because of my disability. The food was exceptional, not only at breakfast but the bar meals and the evening meal were well worth the visit. They have a new chef who is making a very good impression. The public areas between the bar, restaurant and the rooms is very cold and impersonal. I would recommend they brighten this up with more pictures and seating. All in all a good hotel and we would visit again and also recommend to others.

"Afternoon cream tea"

Safariverskrik, Kendal, United Kingdom 01/02/2019

The hotel is situated at a pretty location with beautiful views. Parking can be an issue. We went for a cream tea that was a present to us. Having been to other Lake District places for afternoon teas I have to say that both ambiance and quality of food were at best average. Not horrendously bad but I would not go back. Sorry.


Jackie R, Great Langdale, United Kingdom 28/01/2019

We stayed here for 3 nights in one of the suites. Check in was good, friendly and informative. Room was fresh, clean and welcoming. Nice big soft towels, huge bath, lashings of hot water and nice toiletries. Ample tea and coffee to choose from. Bed was big and comfy and the pillows were soft and comfy too. Had dinner the first night, which was excellent, afternoon tea the next day which was yummy and plentiful and a bar meal the last night which was again excellent. All the breakfasts were great, lots of choice and nicely presented. We used the swimming pool twice which was good, not too many people in at once, and the showers had plenty hot water after the swim. All staff were helpful, friendly and made you feel welcome. It was the perfect weekend. Thankyou.

"Business Hotel stay"

andyhughes2017, Newark-on-Trent, United Kingdom 25/01/2019

Good location Public areas are cold and unwelcoming but the rooms are good. The bar area is nice for a meal. Breakfast is good/ Have stayed here several times. Have 2 dog friendly rooms with patio doors out at ground level Clean tidy and good value

"Birthday weekend "

lisamW4901HO, Carlisle, United Kingdom 21/01/2019

I stayed the night i upgrqded to a Suite it was lovely .spacious,clean very comfortable staff were very friendly and helpful food was nice reasonable priced. I'd definitely go stay again Highly reccommend the hotel .

Matthew_Plunkett, Front Office Manager at Castle Inn Hotel, responded to this review
Hi Lisa, We were so pleased to hear you enjoyed your stay, and I was especially pleased to hear that you found our staff here at the Castle Inn Hotel to be friendly. Our new Head Chef will be delighted to hear your comments regarding the food. We really hope to be able to welcome you back to the hotel before too long.

"Gorgeous Sunday Dinner"

kirstylou86, Whitehaven, United Kingdom 21/01/2019

We were the first to arrive for Sunday Dinner and there was a member of staff setting up tables, even though he looked at us we still had to be the first to speak and ask if they were serving still. We were told to help ourselves to menus from the bar (yikes). It was very cold and we were hungry so we stayed and hoped that the food would be better than the service. The Sunday Dinner was amazing, full plate and full of flavor. I could have just eaten a plate of the roasts and a pint of the gravy they were that good. Chef came out to ask if we were enjoying everything to which you don't get often. The waitress that served us was lovely and polite. We will be back again.

"Very comfortable stay"

Rebecca S, Hexham, England, United Kingdom 20/01/2019

Room was spotless but does need an upgrade. Facilities were great. Staff very friendly especially Paul on the bar. Food in the tavern was excellent but a little overpriced. We didn't have breakfast so couldn't comment on it. Overall a good comfortable stay and would stay here again.

"Swim and lunch at Castle Inn"

User 15/01/2019

Really lovely idea. If you have lunch at the Castle Inn you can also use there swimming pool, sauna, steam room and other facilities. The lunch was lovely and a reasonable price. We will definitely go again soon.

"Value for money in a great location for tranquility and exploring the outdoors."

David28021958, Plymouth, United Kingdom 11/01/2019

My wife and I stayed for two nights having booked through Secret Escapes. We arrived in the dark quite late, but the Superior room met our immediate needs. It was spacious and clean and had a six foot bed. Breakfast was excellent. The cooked items were well presented tasty and hot. The service was excellent. The daytime brought a surprise of stunning views from the lounge. The evening meal was taken in the pub but didn't disappoint. It was fairly simple but tasty, well cooked and enjoyable. The service and ambience was once again excellent. The location provided us with a short drive to park near CatBells. Despite the choice of a modest mountain the views were spectacular. Before returning to the hotel a circular drive up Honister pass and Newlands gave us a glimpse of why so many people visit the Lakes. A relaxing swim in the 15m pool along with a sauna was a great way to unwind. Our second breakfast was as good as the first. We departed sad to leave and prepared to return. Overall our impression of the hotel was very positive. It met our needs well. It is a sprawling residence. If it were busy it might feel different. Some of the fittings around the hotel were rather tired. Our rooms en-suite had a very noisy fan. These were minor things that were easily offset by the warm welcome and beautiful surroundings. Some people may question its rating as a four star hotel, but I was well satisfied that I had bagged a bargain.

"Excellent Hotel"

Paul W, Las Vegas, Nevada 11/01/2019

We have stayed at the Castle Inn many times over the years enjoying both family holidays with the kids and more casual breaks. The staff are always friendly and attentive to any needs. The food available is of good quality and value as are the drinks at he bar. The Hotel is ideally located to use as a base for exploring the local area, with good links to the surroundings.

"Short break"

Karen_Ram, Newcastle upon Tyne, United Kingdom 07/01/2019

Two night stay after New Year ,hotel was quiet but that was great as we wanted a relaxing couple of days.We received an upgrade for an added £30 and stayed in room 69,which was very spacious with room for an additional couch and fridge .Bathroom was modern with a roll top bath and shower .We used the leisure facilities ,pool ,steam room and sauna .Breakfast was also included,which had a good choice of cereals ,toast crumpets,croissants.Fruit and yogurts,plus hot breakfast provided made to order.We also had a meal in the hotel bar which was great value for money.This was our third visit and will definitely return ,we would highly recommend this hotel.

"Lots to recommend it"

S8052PKbarbaras, Chapel Hill, North Carolina 06/01/2019

We stayed at the Castle Inn just after the Christmas New Year period, so clearly things were winding down for the staff. The hotel is well located and easy to find. It is clean and the rooms are warm, though the common areas are a little chilly. Staff are helpful and friendly. The food was excellent, better than we thought it would be. I had a dessert that was outstanding and even the chicken nuggets were homemade and tender. The chips were five star! All in all, we enjoyed our time here. Great for children.

"Warm welcome"

Traveller1999, Durham, United Kingdom 27/12/2018

We had lunch here on our way to Cockermouth. Good value tasty fish and chips. Very friendly barman who appeared to be one of the managers. Large warm dining area. Surprisingly not very busy. Easy parking.


6manestyrise, Whitehaven, United Kingdom 21/12/2018

Rooms are spacious and comfortable, food was beautiful and the service was excellent, Tom the Manager was particularly good as he made us feel very welcome and gave us excellent service, this was a chilled out visit we had a swim in the pool and went in the sauna too, great place to visit. You gotta visit here you will love it. Tom, keep up the good work you are an asset to the hotel, thank you for the excellent service, we will return very soon. Merry Christmas and a Happy New year from Dawn and Bryan Nicholson.

"Shocking! Shocking! Shocking!"

User 19/12/2018

Booked an overnight stayed on the 14th December. Checked in around 1 o'clock got straight to the room, everything going to the room seemed dated, sofa in corridor that had been ripped and just taped back up with masking tape. Got to the room and was simply disgusted, everything was dirty as if the room hadn't been stayed in for ages and just left. Layers of dust on everything. Bed was dirty, cables hanging everywhere from tele. Curtains were dirty. So at this point I went back to reception explained I didn't want to say and just give me a refund. Said they couldn't do this and could only offer an upgrade, at this point I'd already decided I didn't want to stay here but went to look anyway, room was deffo an upgrade (wouldn't of took much) but still had a funny smell about it the place, of smoke and damp. Had doors going straight out to the gardens so I presume people had been smoking outside and the door was left open, went back once again and said I didn't want to stay still no refunded could be given and was told a member of management would ring at 3 as there was on in the building which is shocking in itself really. Half 5 came and eventually a manager rang after been chased up twice. And has to be the must unprofessional person of someone his position I've ever spoke to. Was told that they wouldn't give refund and they went over and beyond by offering an upgrade which they did say at the time I could pick any room in the hotel and they'd just put someone else in my room. And that when he came into work (2 hours later from us checking out) nothing was up with either room like nobody wouldn't of been in to check them. Also reading through these reviews it seems strange to me that 90% of the good reviews they've had, the people that have made them have only ever reviewed this properly, and roughly saying all the same. I work away from home so have stayed in many of places around the country and for the price I simply haven't seen worse than this hotel. After a phone call and a couple of emails I've gone through my bank with all the evidence and finally got a refund. Wouldn't recommend this place in the slightest not to people that have even had a good visit because if there's something the matter they'll soon turn. Shocking properly, made 10x worse by been ran by morons.

"Beautiful destination"

Jack W, Northampton, United Kingdom 18/12/2018

Highly suggestible location for either a getaway, a trip or a visit to the lakes. Very pleasant and enjoyable place to stay as there are outstanding views. Great staff and well presented and tasty food, would definitely reccomend having the Cumbrian breakfast! Rooms are pleasingly spacious with all the necessary amenities such as a hair dryer, wardrobe space, a safe, a sitting space that looks out of your hotel room window and to accompany all of this, the bathrooms and facilities are of five star quality. Spacious pool located beside a brilliant view of the Lake District. For anyone visiting the Lake District first time around I would highly suggest the Castle Inn Hotel as it is the best place to stay for the views, the food and the all round service as staying there you feel a part of the family and the staff take extra care of you whether they are front of house or a cleaner. No doubt about it, 5 stars.

"Christmas break"

Ruby D, Northampton, United Kingdom 18/12/2018

Stayed at the Castle Inn hotel over the weekend for a lovely Christmas break! Couldn't fault anything! The room was very clean and up to date and the breakfast was delicious. We had a walk around the gardens of the hotel and went to the near by town. Staff were all friendly and very helpful. Would definitely stay here again!!

"Not worth it!"

User 17/12/2018

Stayed at Castle Inn for 2 nights with my family. The hotel is quite dated and the curtains in our room were almost falling off. The breakfast was quite bad, it came straight from the microwave. Horrible! We ate in the hotel restaurant for both nights, the food there again was bad and tasteless. For a hotel in the Lake District I would expect food with fresh ingredients. But the food was just bad and way overpriced. The hotel is very short staffed so the service is slow in the restaurant. Housekeeping service is also bad as there are no staff, in fact our room was not cleaned at all during our stay even though I requested for it. It took me to call them in the evening for them to come clean my room. Management did handle the issue well as they sent a cleaner straight away and we were given complimentary drinks. For the most part we did not enjoy our stay, won't be returning there.

"Avoid !!"

User 14/12/2018

Do not stay here. Booked a night away with my partner. Checked in and went to the room, it was a small cramped room, it was very dated, dirty and just looked awful. Wires all hanging from behind the television. The walls had all be replastered. Layers of dust on the cabinets. It literally looked like a joke. The bed was dirty and it smelled. My partner went to complain and they offered a suite, went to look at the room and it was an approvement but it smelled of smoke, the bed was dirty. It was still horrible and after being in the first room did not want to to stay there. My partner went to complain and asked for a refund and said we could not stay there. They would not offer a refund and the eventually was told a manager would call us back. Manager called after being chased up twice. Was very rude and argumentative. Did not understand our complaint and was very defensive. I tried to explain the reasons behind and that we have paid £80 for nothing. The manager said he was fully booked and could not offer us a refund. I'm fully aware of my rights. Manager was rude and horrible quite frankly and upon looking the hotel was not fully booked at all. Done nothing to help us and have simply taken our money and will not refund. Please avoid at all costs!!

"Xmas Calamity"

R5-man, Keswick, United Kingdom 09/12/2018

It was supposed to be a Xmas Dinner Dance with a 60's theme with live music from a local band. Only it wasn't. We entered into the spirit with 60's gear, wigs, glasses – the lot. At least half the other 40 (YES, only FORTY) guests had done the same. The tables had been spread out to take up half the hall. There was no sign of any equipment for a band or DJ. So, let's have a beer – but they only have cider and a single Euro fizz on tap. Cumbria is rich with good local beers, but I guess with only 40 due to show up there wasn't much point putting anything drinkable on tap. The meal was OK, and the staff were pleasant. The band ‘Cindy and the Bullets' arrived – without any bullets. After Cindy had regaled us with songs from the 40's someone got told it was supposed to be the 60's. She was a good singer only interrupting the flow to find each backing track on her iPhone. We left. Hopeless.

"Nice place, but a bit old fashioned"

pubcrawler1980, Liverpool, United Kingdom 05/12/2018

The otel is nice, not really nice just nice. The restaurant is pretty poor and over priced and in a very strange setup where the view is the hotels interior walkway. Food was ok but I don't think we would go back again.

"Mainly good but some features could be improved."

614gordonw, Lancashire, United Kingdom 25/11/2018

We stayed 3 nights with our dog on for a short break holiday and to meet friends who live in Cumbria. Reception was very welcoming and explained the 'go' and 'no go' areas for the dog. Our room was better than expected for a dog friendly room - it was clean didn't smell too much of previous doggy occupants - this was probably in a large part to do with the hardwood flooring. There was also access direclty from our room to the courtyard area which made taking the dog out quite easy. The room itselft was pleasantly furnished and the bathroom and heating were good. Less good were the open areas - lounge, conservatory these are both corridor like and were always cold so were very rarely occupied. The dining room was only open for breakfast and Sunday lunch so all meals were served in the bar. The meals themselves all taken from the bar menu were all well prepared and presented and were good value for money - in particular the smoked salmon and prawn salad and the rump steak. We were told by another guest that there was a second menu available (restaurant menu) which again was served in the bar - we only discovered this after ordering on our last night - so I couldn't vouch for the veracity of this. No staff member had mentioned this.

"Great value, luxury stay"

Rob P, Lincolnshire, United Kingdom 23/11/2018

Two day walking and sight seeing break, we had pre-booked some time ago and paid just £60 a night for B&B, the free room upgrade to an executive double added further to the value. The room was immaculate and had everything we needed, huge King size double helped us sleep soundly, large bathroom with an excellent separate shower and bath, warm room. Fantastic breakfast lots of choice. Evening meal good. We will undoubtedly return.

"Not what I'd call luxury"

Guide43179663967, Durham, United Kingdom 21/11/2018

I stayed along with a work colleague (room 30) whilst working in the area, upon seeing my colleagues room I noticed that his room was of better quality, considerably larger with a seperate shower & bath.A number of things dissapointed me about this 'luxury' hotel.A ball of white/grey hair in the corner of my room - indicating that it had not been fully vaccumed.Black grime on a bath grip.Missing tie back.The swimming pool smelt really dirty as if it had not been washed down in a while. (I had been looking forward to having a swim & sauna but this made me change my mind.I did appreciate the selection of hot drinks & buscuits available in my room but to only have 4 thimbles of milk ment I was unable to enjoy these in my room.The battered prawns & yorkshire pudding wraps were delicious, the service in the bar & being served with food was of a high standard too.The receptionist asked if everything was ok & upon telling her these faults all she did was apologise.

"Very acceptable"

David K, Manchester, United Kingdom 21/11/2018

I stayed here for 2 nights for a short walking holiday. Before arrival I was offered the chance to "bid" for an upgrade so paid £30 to upgrade top a suite for the 2 nights. The room was a good size, with sitting space. The bathroom appears to have been recently renovated which was good, except for a lethal bath which was very hard to get in and out of, even for an athlete like me. An old person would be taking a big risk. The restaurant served good food but it was all a bit amateurish. The waiter brings bread but the designated amount is one half slice per person. I was alone so it looked a bit sad. Breakfast was also good---smoked haddock and poached eggs for 2 days running---quite a luxury

"Mid week break"

Guy W, Kingswinford, United Kingdom 17/11/2018

Big thankyou to Rachel and Olana for sorting our room upgrade.....the suites at this hotel are fantastic Friendly staff....great breakfast.....clean pool area The bar food is also the cream tea

"I stay at the Castle Inn almost every week"

1892jag, Lochmaben, United Kingdom 16/11/2018

I travel around the country with my job and The Castle Inn is by far the best hotel I stay in. The hotel is immaculate, the staff are very friendly, the food is excellent and the facilities are first class. Recommend this hotel to anyone.

"Lovely setting, terrible staff"

User 14/11/2018

Was staying two nights to attend a wedding at a nearby hotel. Ate at the bar restaurant where the Manager Tom was talking to his foreign staff (the only ones that were lovely) like trash! We overheard him humiliate one staff member. The English waitress knew we were waiting to give our dessert order and walked passed us multiple times seemingly doing nothing and almost went out her way to avoid us. We had spent £80 for two of us and two hours to be served all our courses. The two foreign members of staff were very polite and willing to help with anything while the Manager and the English waitress were awful. Simply put, if you're going to work in hospitality then at least behave in an hospitable manner towards your guests!

"Over night at A Best Western"

brad T, Nantwich, United Kingdom 06/11/2018

The best we can say is that it was clean and warm. The bedroom was clean comfy but a fan somewhere nearby was going late into the night Unfortunately the rest of the place has no character. The bar that many years ago could have been the original Inn, has had all character and charm removed and replaced with a corporate featureless refit. That too is unfortunately not that new either. It lacks any comfortable lounges or public spaces to relax and needs a complete refit Breakfast was fine but they didn't offer to replace unwanted items with extra other things like sausage or bacon. All in all it's past it's best and needs a refit to bring it up to par We wouldn't have any reason to return

"Swim and tea"

User 06/11/2018

Had a lovely swim with my sister followed by a snack in the bar, excellent food and service, particularly Gemma. And to top it off I find out I won a free family leisure pass so I'll be coming more often.

"Short break"

Marilyn-and-Peter, London, United Kingdom 06/11/2018

Nice friendly hotel, helpful staff and very good value. The menue has a good choice at reasonable prices and homecooked. The hotel is in easy reach of all the lakes and attractions. If anything the housekeeping could be slightly better but nothing to worry about.

"Half term break"

User 01/11/2018

The hotel is well situated, in a quiet area of the Lake District, but not too far out of the way. The staff were friendly. Parts of the hotel needed an improvement in decor, but overall it was a pleasant stay.One negative would be that the shower temperature gauge was faulty and we could not have a burning shower. The bath was suitable though.

"Half term break"

User 28/10/2018

I stayed here with my husband and two young sons for one night this week whilst visiting the local area of Keswick. Up on arrival at reception we were greeted by a very friendly receptionist. My younger son somehow managed to throw his favourite comfort toy up onto a light fitting where it got stuck within minutes of arriving but the receptionist called someone to come and retrieve it for us immediately, thankfully! Our room was a very large family room which was a bit of a walk from reception and situated at the very top of the building in what I assume was once the attic. Not ideal of you have a pram for very young children unless you can fold it down but for us with a 4 and 7 year old it suited us fine. The room was huge with two separate bedrooms (both with a tv) and clean, decent sized bathroom. Our double bed was very comfy and the kids said theirs were too. One thing about this room is that because it is on the top floor there are beams and sloped ceilings (which the receptionist did warn us to take care of!) And all four of us managed to bump our heads off them at one time or another. This, however, isn't a criticism of the hotel as it is due to the architecture of the building, just a warning for future guests to be extra careful in this room! The hotel pool was a bit smaller than I expected and the whole leisure area appeared a little tired, sadly the Jacuzzi was broken but my sons did enjoy a swim in it. We ate at the bar restaurant in the evening which was child friendly with decent food, if a little pricey but have found most places in the lakes to be pretty expensive to be honest. The breakfast the next morning was good but not great, the freshly cooked option was nice but we usually prefer a buffet type breakfast in a hotel for speed. Overall the staff were pleasant and the hotel was clean so I would stay here again if I was in the area. I would request the large room we had again (room 40) despite the head bumping as it was so spacious!

"1st Class Sunday Roast"

Richard N, Kilmarnock, United Kingdom 21/10/2018

One of, if not the best Sunday lunch I've had in years. Friendly and attentive staff serve a fantastic starter followed by the star of the show - a huge portion of perfectly cooked silverside beef with a buttery mash, Yorkshire pudding, proper roast potatoes and jus. Couldn't resist the profiteroles for dessert even though I was full. 3 delicious courses for £18, absolutely exceptional value. Will be back.

"Sunday lunch"

andrew c, Glasgow, United Kingdom 21/10/2018

This place is amazing don't know why it's not busy value for money 2 courses £14,3 £18 the food was delicious portion size was more than ample and out of 12 of us not one complaint highly recommend what a gem staff are lovely too great service

"Exceptional value"

Philip R, Scotland, United Kingdom 21/10/2018

We recently stayed 2 nights in a very comfortable spacious room and loved that we could use the pool, sauna and steam room all of which were very clean and not too busy. Both evening meals were included in the deal and each night we had a good choice of enjoyable food. All the staff were also extremely friendly and helpful. Would definitely recommend a stay at The Castle Inn.

"Pretty average"

Em N, Derbyshire, United Kingdom 16/10/2018

Stayed at this hotel just for one night so the review in on that basis. The hotel is quite large and a bit of a maze which can be difficult if you have a lot of luggage. It's pretty tired and is a bit old fashioned. The water pressure was a bit iffy spurting out water and sometimes hot and sometimes cold. Generally it was an ok stay, just nothing amazing and seemed quite expensive for the quality. Another oddity was that the towels are put away in a drawer in the room so I think the receptionists much get constant calls about missing towels. The positives were that the bed was very comfortable, the bar and food was choice was good and the receptionists very nice.

"Old hotel, dirty carpets, smelly rooms, old uncomfortable mattress, god knows how they got a score of 8.3!"

amyholland212, United Kingdom 13/10/2018

Checked in here for 2 nights but checked out after only staying 1 night. The hotel has supposedly had some refurbishments but it needs a lot more! Our room had an awful smell so we mentioned this at the reception desk and was given the room next door which wasn't much better. The mattresses in both bedrooms were really really old, broken springs, ridiculous mattress protector covers overlaid covering old stains, no expense spared here ! The first night gave us so much back pain we hardly slept a wink and we now need to go and see a Chiropractor and I'm not joking! The leisure facilities are ok but the changing rooms are like a public swimming baths. the one good thing the hotel has is a great chef and very good food and thats about it. i would be happy to host or attend a conference but i would never sleep here again. the carpets are heavily stained and smell very bad. The cleanliness of the rooms were not to a great standard and for the prices they charge I am gobsmacked.

"Anniversary Weekend"

Jamie W, Dartmouth, United Kingdom 10/10/2018

Booked the hotel direct with the reservations team who were exceptional in dealing with my enquiry direct as opposed to going through a third party site. Their slogan "better book direct" meant I spoke to a real human, Matt who was most helpful. The room was spacious, clean and a newly refurbished bathroom was very nice indeed. Had dinner in the hotel on the first evening, although the restaurant was quiet, the service is very good and the food exceptional and a credit to the chef. we will be back - thanks again to all your team

"Lovely hotel , quiet location , excellent customer service ."

Debrahx H, Halifax, United Kingdom 09/10/2018

Lovely relaxing break , rooms were clean comfortable and spacious. Very welcoming , staff friendly and helpful. Food was tasty and service excellent . Nice atmosphere too. Would definitley visit again .

"Quiet, relaxing hotel"

400maggie, Aberdeen, United Kingdom 04/10/2018

This was an excellent break, we enjoyed the leasure facilities and the resttaurants were excellent. Peaceful surroundings, beautiful scenery, lovely walks. The room we were in satisfied all our needs. We sat in the beautiful conservatory quiet.y reading our books enjoying a glass of wine - excellent

"Would have been splendid in its glory days"

Ruth C, Nottinghamshire, United Kingdom 02/10/2018

On first impression, the hotel looks like a pub with an unimpressive entrance, but actually, it has its own garden, tennis court (though that seemed out of action), swimming pool and spa facilities. The compound is big. Only after entering the hotel and walking all the way into the reception did we realise the main entrance carpark on the other side and we had parked on the rear carpark, so watch out for the main entrance signs and park there. The carpark there seems more secure. Based on the facilities, I would have given the place 4 stars. However there is much to be desired of the rooms hence the rating of 3 stars. Room size is ok, but furniture is old with carpet stains and room looks dated. Toilets are bright and clean which is nice. Hallways are poorly lit as well. Breakfast in the morning was good and wholesome with both hot and continental choices. Perfect for filling up before exploring the lakes for walks! Overall, an ok and comfortable stay. Did not feel the rooms match up for the place to be 4 stars. Perhaps 3.5 stars from me.

"Good size rooms, clean and comfortable"

Q814HValanh, Durham, United Kingdom 01/10/2018

Clean and comfortable rooms and quite large for modern hotels. Large comfortable bed and bathroom and shower all worked well. Hotel let down by slow service in dining rooms - over 2 hours for a 2 course meal in early evening when the dining area was quiet.


User 26/09/2018

First impressions on arriving at the Castle Inn, The Shinning springs to mind. Checkin was not to bad the receptionist was pleasant and we were given our room key and told, our room was ready. When we finally found our room, which was situated in what looked like the basement, it was not so good. We were informed it was not ready bearing in mind it was 3.30pm. We said we would go to the bar and get a coffee to give them a little longer to finish it. Trying to find the bar we passed hovers and dirty bed clothes in the corridor. The hotel smelt stale and old, it was very dark in this hotel. It is in bad need of a makeover. Very 80s and old fashioned. When we finally got to our room I was horrified, curtains not fully on the curtain rails, my pillow was really badly stained with body fluids. The bed was not a double just 2 singles pushed together and held with a bed topper which had a blood stain on it. I rang reception and asked if they could bring me a new pillow. They did this but no apologies. Meal in bar that night very average, lacked appeal. Dust and crumbs under tables and lack of management control to greet guests and over see staff. Tables in bar could do with a varnish, thank goodness we did not upgrade and eat in their restaurant as that did not look must better. On the first evening my husband took a bath and as he got out of the bath the main spot light over the bath fell out and hit him on the head. We reported this and a porter came and pushed it back up and said it was nothing to worry about. My husbands job is a Health and Safety consultant and he was horrified as this is a dangerous situation waiting to happen. The second day it fell down again when we closed the shower door. Breakfast not to bad but plates not cleaned probably. This hotel lacks a level of hygiene standards. It was probably a great hotel in its day but not somewhere we will be recommending or returning to. My husband wrote an email and included these photos to Best Western as he was concerned for other guests health, they let their hotel maintenance manager reply to us who said in his opinion there was no danger with the light in the bathroom. Has he got qualifications in health and safety or has he been told that it causes no safety concerns, from the HSE? We were looking forward to a lovely break in the lakes but ended up that we just could not wait to get home. An experience we will never forget.


pnwitt1976, New York 19/09/2018

This place was very nice. It was our first stop after arriving in London and our home base for the Lake District National Park. We were looking for a hotel outside of town with parking and this place was perfect. The hotel and facilities were clean and well maintained. The reception was a little tricky to find, but during the day it should be fine. We got there around 3am and were at a door on the wrong side of the hotel, so I called the desk and the night person actually walked all the way through the hotel to the other side to come get me ... How's that for service! Overall we had a very pleasant stay and I would definitely recommend if you're looking for a chain hotel in the area, but not right in the heart of town.

"Long weekend in the Lake District"

User 18/09/2018

Nice comfortable place to stay, its part of Best Western hotels. With friendly staff and nice food menu choices either from the restaurant or adjoining Castle Inn Tavern. The hotel also as an indoor swimming pool, sauna, steam room and gym. The hotel is a good base for exploring the lakes, hiking or even wildlife park. Its about a 30 minute drive to Cockermouth the birthplace of William Wandsworth, his house is under the National Trust. Also, Keswick an olde-worldy small town is 4 miles from the Castle Inn hotel.

"Nice room, pleasant staff"

User 18/09/2018

Travelling home North, decided to stay over for the night, have stayed at this hotel before. On entering the hotel, noticed everything had changed. Our room was ok and clean, a little dated but was clean and comfortable. As it was raining we turned the heating on and the room quickly warmed up. Dinner was good and the staff very friendly and helpful.

"Close enough location for wedding at another hotel"

chele72, London, United Kingdom 17/09/2018

Checked in on Friday evening for a wedding on Sunday morning at a hotel 5 minutes down the road. Was pleasantly surprised with the size of the double room I had booked. It had 2 tvs in the room along with an iron, ironing board, free safe, kettle with tea & coffee with biscuits. Bathroom was very spacious with a bath and shower and shower gels etc were included. Excellent comfortable bed. Room pretty old fashioned but this didn't matter as it was large and very comfortable. Hotel was so much larger than I expected and I didn't realise that they catered for weddings etc. Breakfast was continental and cooked. Nice atmosphere and good service. I saw 2 receptionists during our stay and both were very pleasant and helpful. The only downside that I met was that the toilet rolls and towels were not replenished the next day so we had to call reception for them. Not a great view from our windows but very well kept gardens to look at.

"Best day ever for our wedding!!"

catpullin88, Whitehaven, United Kingdom 16/09/2018

Our stay was amazing from start to finish. We had stayed in separate rooms the night before which were both clean and spacious. We had booked a meal for the evening before for 13 and our baby where were given one side of the restaurant to ourselves. The day of the wedding could not have been any better Tom went above and beyond to make our day special and done an amazing job. The food was amazing all of our guests loved the food not one complaint and not one wrong order. Tom is a credit to the hotel!!!

"Clean and welcoming"

britz22018, Hampshire, United Kingdom 14/09/2018

While proberbly not the best room in the house and a bit of a trek up stairs to the room(39) it was very clean , the staff were all helpful , the food was very good, all in all a nice stay.The swimming pool was very good as was the steam room etc although the hot tub was not working when we visited,

"Relaxing weeked at Castle Inn"

Heather-298, Stranraer United Kingdom 05/09/2018

Excellent hotel in scenic location well worth a visit, comfortable spacious rooms, friendly attentive staff, we were especially impressed by the warm welcome at reception when we arrived, bar and restaurant menu good quality food. We will definitely return.

"Good traditional hotel"

mary c, Glasgow, United Kingdom 04/09/2018

Nice hotel with lovely gardens situated in quiet spot about 8miles from Keswick.clean and tidy with comfortable beds and staff were friendly and helpful. Hotel internally is a little old fashioned and might not be to everyones taste. Were disappointed with our upgrade to executive double as room was rather dark and dreary

"Love the castle inn"

popples21, Carlisle, United Kingdom 30/08/2018

I got married at the castle in 9 years ago and have now been back a few times for the afternoon tea which is beautiful and very reasonable. I've had lunch in the pub when visiting the zoo down the road. Me and my husband are hoping to go and stay for the night next year for our 10yr wedding anniversary. Amazing hotel and amazing food

"Comfortable stay"

Karen C, Leeds, United Kingdom 26/08/2018

The staff was very attentive and friendly. The room was comfortable very large and clean although dark, the furnishings and decor throughout the hotel was dark, the pool was ok and clean. The food was lovely although preferred the bar to the restaurant.


User 24/08/2018

A very helpful team of staff, great rooms, good restaurant both for breakfast and evening meals and great facilities (pool and gym included with your stay). Ideal for weekends away and longer visits. Plus in a stunning location.

"Mixed hotel some good some not so good"

denevans, Canberra, Australia 24/08/2018

We stayed for a week so we have a long experience. They gave us an excellent large room. Ideal for drying wet need this in the Lakes District where it rained EVERY day. Desk/restaurant staff were excellent. Meals very good. Hot breakfast unlike most Luke warm hotel buffets. These r the good points. Now for the other side. The hotel is a long way from town - 11miles - and there r no nearby walks. You have to drive everywhere. Room cleaning is substandard. We had to complain twice about lack of clean towels, shampoo etc.. the whole time we were there, the bathroom never got a vacuum let alone a mop. The bed sheets were not properly made. Last nite we slept on a mattress protector not a sheet. Management needs to shake up room cleaning in a big way. Hard to grade this hotel. Very mixed. Has a nice gym and pool and free parking. All good. But room cleaning is very poor. I have corrected Apple Maps to give the correct location for this hotel rather than 0.5km distant. Apple has already implemented my change. They used to get tour buses stuck in a nearby village!

"Good VFM"

Iain C, Mijas 21/08/2018

A great place to stop for a couple of nights. In a quite location and rooms OK. Breakfast a bit iffy but the friendliness of the staff made up for it. Dinner in the Bistro was excellent. What more can I say.

"Pleasant stay and budget friendly"

kakaboom, London 20/08/2018

We stayed for 2 nights with 2 young children in a family room to attend a wedding at a nearby hotel. We checked in late on a Saturday night and the reception staff were friendly and attentive. Our family room was large with a double bed (2 singles zipped together) and two single beds and plenty of space for a travel cot. There was also a seating area with a second tv. The room decor was dated and fairly basic but did not impact the stay and was fine for the room cost. The bathroom was large with a separate bath and shower cubicle, it was basic but adequate. Breakfast was included with our room and it was fine. There was the usual continental breakfast and hot options, service was slow and a lot of orders came out wrong but the food was ok once it came out. Nothing exciting but nothing to complain about. The hotel has a great swimming pool which our kids loved and there is no restriction on when they are allowed in. There is also a sauna and steam room. It is a shame they closed at 8, it would be nice to be able to utilise the pool a bit later in the evening once the kids are in bed. There is also a gym, games room, tennis courts and pitch and putt. The hotel is about 15 mins from Keswick and is a good location to explore the northern area of the Lake District. A good, no frills, family friendly hotel.

"Nightmare from start to finish"

User 18/08/2018

We booked the a Best Western Hotel because of its reputation for being dog friendly . We paid upfront in advance. When we arrived at the hotel,the dog friendly room was disgusting. We refused the room. We were offered another room,unfortunately it wasn't much better. But after a 3 hour journey we took it. It was next to a fire exit door and we were told we had to enter and exit the hotel by the fire exit door as dogs are not allowed to walk through the hotel. The Castle Inn Hotel Bassenthwaite has strict dog rules. When booking weeks in advance,we were never told the dog rules verbally or by email so only on arrival did we find out the dog rules, by then it is too late. We were kept separate from other paying guests at breakfast, even having staff cleaning around us with a mop and bucket. The whole experience was a nightmare from start to finish. If you are looking for a dog friendly hotel the Castle Inn Hotel Bassenthwaite is not the one.

"Short stay in the lakes"

User 14/08/2018

Absolutely amazing time, the hotel was very clean and the staff very friendly and helpful, there is a games room with table tennis and giant chess. The food was spot on. Rooms are very comfortable and ours had a large bathroom. The hotel is about 20 mind from Carlisle which is an amazing city. There is an excellent distillery nearby to visit and a nice lake which is easily accessible.

"Best views and local visits."

User 13/08/2018

Stopped at this hotel not realising all the different facilities they had on offer. Great indoor selection of giant chess, dominoes and table tennis, along with console games. State of the art gym equipment and fantastic full length swimming pool, jacquzi, sauna and steam room.Plus outdoor putting green and tennis court Or just chill in the many lounges and bar room with the most fantastic views i have ever seen. Just a short walk ( although no footpath, so not recommended if you have kids or vulnerable people with you, best to drive!)to a wildlife park, next to a Hall that offers day use of facilities to non members/residents. Plus just beyond is Bessenwaithe lake which offers waterside views, fishing and boating activities. Plus just up the road from there is the Lakes only whiskey, gin and vodka distillery. A definate MUST visit, with excellent tours and best of all , tasting session at the end. ????. The hotel staff were really friendly and smiley, with excellent customer service. Totally recommend and we plan to definately visit again next year. You would be stupid to not visit, its a great location for visiting alot of places, including not far from Carlise, which was a great surprise and had excellent visitor attractions, not to mention the retail therapy!! All the food at the hotel was excellent and could not fault, including the prices. Total pleasure.

"Lovely friendly staff. Great location "

AOC56, Cambourne, United Kingdom 13/08/2018

The hotel is quite a distance from Keswick - but ideal for the northern Lake District. Friendly staff (the receptionist, Emily, seemed to be on duty 24/7 and never stopped smiling). We are in the bar (good food) and used the pool and sauna. Yes we would go again!

"Lovely friendly hotel"

Carolyne M F, San Francisco 13/08/2018

We have just had a fabulous short break with our baby. The hotel is close enough to the lake to walk too but far enough away not to be noisy. The room was compact but big enough for a travel cot without falling over it. The bed had crisp cotton bedding and it was super comfortable to sleep on. No problems nodding off for any of us. The rest of the room had the usual facilities of; tea, coffee, bottled water, bathrobes, safe, iron etc. Plus the great addition of a fan for the current hot weather. The bathroom was above the usual standard with a lovely big separate shower cubicle and full size bath. The room was immaculately clean and we had no complaints. We also used some of the hotel facilities including the pool and games room. Both were great. A picnic in the manicured gardens finished off our stay. I would definitely come back.

"Great Hotel Top Manager Tom Cobley. "

User 12/08/2018

So we needed a place to stop while canoeing for a couple of days. Secret Escapes came up trumps. Nice place great amenities. First night we arrived a little late so didn't get the full flavour. The breakfast in the Morning was great. But it was the meal Saturday that sealed the deal. Not so much the food, but the Effort put in by Tom the deputy manager and indeed others. Tom made sure everything we needed and wanted was provided and went the extra mile. He has the air of a man far exceeding his years and is clearly very comfortable doing what he is doing. He would not look out of place fronting a major hotel in a major city or similar location. Thanks for the effort. This hotel is a gem and well with a visit.


Shelleynoel, Gloucester, United Kingdom 10/08/2018

Visited today with family and took our 3 large dogs. They don't advertise outside that they accept dogs but they did when I popped in to ask but only in the wooden floor area which is quite small so only 3 or 4 tables so we had to eat lunch on our laps as only a small coffee table there. They did bring some water for the dogs but In a plastic tub so obviously don't really welcome dogs openly as I would have expected the odd dog water bowl to be there. Food was ok for pub food but nothing to write home about. We ate a cod goujon sandwich, beef burger and cheese platter. The chips were super chunky and crispy and big potions. Toilets were a little tatty in the pub area too although I didn't go to th ones on the hotel side. We won't be returning anytime soon.

"Nice hotel, a bit out of the way"

GlasgowMcG, Glasgow, United Kingdom 10/08/2018

Couple of days in the Lake District, booked a great deal through secret escapes, but didn't check just how far away it is ..... from everything. Fantastic if you want to get away from it all, not so good if you fancy a pint in a few different places. Room great, but what you'd expect for the price. Food was excellent avg £20 per head.


cathorr17, Kent, United Kingdom 09/08/2018

Stayed at the Castle Inn from Friday 3rd August to Sunday 5th August. Myself and my father left our wallets in the swimming area lockers and room (respectively). For the duration of our time in the pool (40mins-1hr). My fathers credit card and my bank card had gone missing. I realised this late on the Friday night and cancelled my card, my father discovered this on the checking out date of Sunday and then cancelled his card. Both cards had attempts to obtain money from them. Also that afternoon a guests push bike was stolen from the hotel. When I approached the hotel reception about this on checking out, one of the reception staff mentioned that all guests leave their valuables at their own expense, at which point I pointed out to him that they could be being targetted by thieves and should look at their security procedures. They did not have any interest in what I said and offered no advice or assitsance. Very, very poor. My sister and mother also became ill (sickness and diarrhoea) over a 12 hour period and as we have just discovered so did another party of guests related to our own party. The hotel is great but the staff need serious training when dealing with security and health concerns and they certainly need to review their security procedures as we know other serious security concerns have been mentioned to them but dismissed either through poor training or just plain poor customer service and ignorance.

"Overall an enjoyable visit"

CJov, Kent, United Kingdom 09/08/2018

The hotel is a few miles from Keswick. Nice gardens and view points. We booked in for DB&B. Dinner was in the tavern rather than the restaurant. The restaurant was virtually empty each evening and do could not see the sense in that. In saying that the service and food in the Taverna was very good. Lovely, friendly staff throughout. Top marks to the house keeping team as the room and hotel was exceptionally clean during our stay. The only down side was the mattress was extremely uncomfortable and we suggested that it is replaced. Breakfast was hit and miss due to coach loads of Japanese tourists who emptied the buffet area in the mornings. The cooked breakfast and coffee was spot on. The pool was welcome after a long day walking. Would we stay again - yes we would.

"Lovely stay"

Dave C, Newcastle upon Tyne, United Kingdom 08/08/2018

Return visit and still met expectations. Good location for lakes national park and easy access via road. Friendly staff and good facilities. Gym, pool and sauna before breakfast if that's what you want.

"Nice hotel and friendly and helpful staff"

gksYork, yorkshire 03/08/2018

My husband and I stayed for 2 nights. The hotel receptionist was very helpful and pleasant. We had our little dog with us, so we had one of the 2 dog friendly rooms. Room 70, which was clean and tidy and convenient for the dog as it was not in the main hotel, so easy access to the garden. The lady at reception explained that dogs were not allowed on the carpeted areas, but as ours was unable to walk due to leg injury, she did say she would ask the manager if we could carry him through the hotel rather than walking him round the gardens and hotel. We ate in the bar on our first night and the food was good. Our only comment would be that there was not a lot of places other than the bar area(non carpeted) where you can take dogs. Like one of the previous comments this was only a small space and when we arrived no where to sit as non dog customers had taken all the available space. However, I have got to say that the staff were really helpful and for our evening meal they reserved us a table so we could take the dog, not normal practice but the bar man sorted it. We also reserved the table for breakfast and all though not in the main restaurant the staff looked after us very well. Good breakfast on both mornings. All in all an enjoyable stay, but not as dog friendly as other hotels we have stayed. Mind you, they always brought our dog some water and even one morning asked if he would like some sausage and bacon. A great couple of nights, thank you.

"The Shining and Faulty towers in on e Hotel!"

ChorleyNalf, Chorley 31/07/2018

First impressions are lots of dark wood and unimpressive reception area. Staff at reception and bar pleasant but distinct lack of leadership in restaurant. Bar staff didn't have any chardonnay or rose cava but when I pointed out that their blackboards were advertising both they realised they had it... All be it they went to the restaurant to get it!. Lots of beer flies in bar area. Our room although dated was spacious and comfy. However we paid over £200 on BW call centre for B and B for us two and a three year old yet the room had sticky glass prints on one of the tables and thick dust on TV stand. Although disappointed I did not raise this as an issue until a bit later when I went to make a coffee and two of the cups left for us were dirty and also there was only half a toilet roll. I rang reception on an outside line as I couldn't get through in the internal line and the receptionist apologised and rectifies the issues within ten minutes and said they would get Tom the manager to speak to me in the Saturday morning when he was next in. I didn't hear from him. Breakfast in the morning was poor and the black pudding was cheap quality and little choice. Dirty glasses were left on the breakfast table where the fruit juice was in jugs and buckets on the floor to capture the many leaks in the conservatory. We have had much better breakfasts in Premier Inns. Staff were inattentive and not interested in quality of service and were not being managed by anyone. The pool area was quite dirty and mouldy but nothing that a good power wash or bleach clean would not sort out. The sauna was out of order along with the indoor jacuzzi which I noticed from previous reviews was not functioning in January this year. The games room was dated and the TV did not work or have an aerial to it and there was a shell of a projector hanging from the ceiling. It presented very shoddy and in need of modernisation and drastic improvement. We had booked through BW and were told this hotel was in Keswick and it isn't it is quite isolated and 7 miles from the town! On check out the young receptionist asked how our stay had been and I informed her of all this and she agreed with me but this was no consolation bearing in mind the cost of the break and our disappointment.

"Lovely Hotel, Great Staff, Excellent Value"

tammyrichardson247, Brighton, United Kingdom 29/07/2018

We lived this place. Where to start? The girl at reception was so friendly and informative about the hotel, and again later when we asked about thins to do nearby. The room was great, perfectly clean and good in size. Everything you'd expect, tea and coffee, lovely biscuits, all kinds of lovely toiletries in the bathroom. Dinner - we chose to eat in the bar. Very busy in there but well managed by the staff. Food very good and considering how busy it was, didn't take too long. Breakfast - very well presented buffet with loads of choice and a cooked to order hot breakfast. Eggs benedict to die for! Reception again at checkout very good - asked how our stay was, and gave us directions to the nearest petrol station. The hotel is an old building that has been added on to and extended. It's very spread out, and bits of it do need some refurbishment, but it's clean, well run and the staff are really great.


Connie B, Wolverhampton, United Kingdom 28/07/2018

We were given the wrong soup, had a bland over priced burger whilst trying to swat a flock of flies away from our food. Overall, a very disappointing stop on an otherwise wonderful trip through the lakes.

"The staff really make this hotel!"

Chandrews1973, Merseyside, United Kingdom 28/07/2018

Just about to check out of this hotel, and wanted to write this review before we forgot. We have had a really lovely stay, it has totally surpassed our expectations. We got a really cheap deal on Dinner, Bed and Breakfast so weren't expecting the stay to be as superb as it was. Firstly, Fiona (American) on reception gave us the warmest of welcomes when we arrived, really lovely and very informative. We got to our room, and although it was a little dated with the furniture and decor, it was lovely and clean and had everything we needed! A lovely size too. Dinner was included on our first night, and we have to say it was exceptional. Again surpassing our expectations as it was in the Tavern (little pub/bar attached to the hotel) but it really was great! I had the Burger which was clearly Home made and tasted delicious! Whilst I'm talking about food, the breakfast was one of the best I've seen in a hotel! An abundance of choice on the cold buffet, and a very hearty full Cumbrian breakfast with local meats. Delicious! Jitka, who served us at breakfast, was so friendly and helpful, and gave us some advice on what to do in Keswick as we haven't been to the area before. The building itself is in need of a refurb in certain areas, however it is an old building and it's easy to forget about this when the staff are so attentive and caring. For example, this morning we had a downpour, and at breakfast the conservatory was leaking in 2/3 places. However, the Deputy General Manager Tom, explained all the future refurbishment plans to us and it all sounds amazing. Can't really blame them for not forking out thousands to fix the conservatory when they are going to be knocking it down to make a lovely new bar/restaurant area of the hotel! It was great to see a Manager being so hands on and interactive with the guests, it's a rare trait in managers nowadays! We will definitely be returning in the near future and can't wait to come and be looked after by the team again. Thank you Castle Inn, we have found our second home!

"Nice place to stay"

SMADAP, Barnsley, United Kingdom 27/07/2018

We visit the lake district a fair bit and took a chance on this chain hotel here for a family get together. Three of our four executive rooms were upgraded to suites and all rooms were very nice. We were on a deal including dinner in the Tavern. The Tavern does not take bookings or have capacity for groups but the hotel set us up on a big table in the dinning room where we had a choice of both the dinning room and Tavern menus. The food was consistantly excellent over two days, breakfast and dinner, (Cajun king prawns with garlic dip) wow! Hotel has gym, pool, games etc. Good walking and local attractions from the doorstep. Only slight complaint was housekeeping, room not fully serviced on arrival, no water, shower cap etc. and items not replinished. Room was clean enough though. We also got the impression that when the room was serviced, items of clothing in the wardrobe had been disturbed !

"It's all down to the room"

mickyrob, March, United Kingdom 26/07/2018

Difficult to come down one way or the other for this review. The hotel staff were really friendly and more than happy to oblige. Jacqui who served in the restaurant for breakfast was delightful. Asking for strong coffee, it was actually what I got. That doesn't happen too often, staff say yes and bring out some semi brown liquid. The food at breakfast time was also very good with plenty of variety. My main bugbear was the room. I booked on secret escapes for my wife and I and paid extra for an “executive room”. The bathroom was good and had been recently refurbished but the room itself was quite small with two 2 foot 6 single beds. Mattresses were very soft, not good for dodgy backs and the beds themselves were very wobbly. If this was an executive room I dread to think what an ordinary one is like.The deal included an evening meal but not in the main restaurant as one would assume but in the adjacent Tavern Inn (please read the separate review on the Tavern Inn meal..

"Amazing staff and food"

User 24/07/2018

Absolutely loved the place, staff couldn't do more to help. The team at reception were kind enough to give us an upgrade to a suite as we are members of their rewards programme. (Thanks Rachel!) The room was gorgeous and spotlessly clean. It even had a lovely view over the gardens. We ate in the bar on our first night which was included in the rate we booked, I had the chicken curry and he had the fish and chips. The curry really was great, and he loved his fish and chips. Again the staff were great and so attentive. The food too was really good. It was really busy all the time we were in there but the staff handled it very well. Paul is such a credit to the bar team, and the really tall guy (I didn't catch his name) was so friendly. At breakfast, Jitka and her team did a great job looking after us. Freshly brewed coffee, a plethora of cold buffet items and a full English cooked to order. We went out for the morning and came back for a spot of afternoon tea (sadly the weather wasn't great). Whilst very good, I do think this is a little overpriced. As the weather was pretty grim, we hung around and used the leisure club. Again it was really nice and clean - it does need some money spending here, but it's clean and the pool is at a lovely temperature! The gym too has seen slightly better days, but everything works and it's clean. Our room had been spotlessly cleaned whilst we'd been out, but we did ring and ask for some extra tea bags (again plenty supplied, but we sink it like it's going out of fashion) the housekeeper arrived almost straight away and was VERY polite, she didn't have a name badge on but she really deserves a mention for how well she had cleaned our room both before we arrived and while we'd been out for the day. (Young ish foreign sounding) As we enjoyed our meal the first night, we decided to try the restaurant on our second night. Again the food was great, and service impeccable. Breakfast the next morning was again really good. When we came to check out, there was a slight error on our bill, someone else had charged a drink to our room! Emily called her manager Matthew who immediately resolved it, and both of them were apologetic about this (not the hotels fault). I think Emily was new, but she handled the situation really well, she genuinely seemed interested when she asked if we'd enjoyed our stay. Final thoughts - the staff make this hotel what it is. Yes there are parts of the building that need some money spending on it, but the staff more than make up for this. Fantastic food, perfectly clean and obviously the location is idyllic! Would I stay again? Without question. Next time though I'll call the hotel and book direct. Matthew on reception told me they will always price match anything we can find on line and will often even beat it. Thanks so much to everyone at the Castle Inn for making what was a lovely weekend away in the lakes even more enjoyable!

"Enjoyable visit"

Carole9166, Addlestone, Surrey 23/07/2018

We stayed for four nights last week with our great-nephew. The room we were given was a suite, giving us two separate rooms. The bed settee on which our young guest slept was not comfortable the first night, but soon remedied by the addition of a mattress topper next day. Our room, bathroom with super shower were perfect. We found all the staff to be helpful and welcoming. Especially Jacqui, who was so pleasant and made a point of remembering our Nephew's name. Also the handyman who apart from fixing our curtains, delivered to us a new tea tray and towels when room service had missed us. The pool was excellent, but the Jacuzzi was not working. The food was excellent and the choice at breakfast varied and delicious. It is a large rambling building, and maybe some people think it needs updating. I work on the premise that it is fine for the age of the place, comfortable and welcoming and we could find no faults.

"Picking the wrong weekend"

carol d, Frizington, United Kingdom 22/07/2018

The setting is wonderful but from entering this establishment - it was like being invisible. No interaction between the staff to the paying public! Heightened by the mistake of choosing to dine in the silent restaurant. Grew old whilst waiting for the courses and as for getting a coffee... don't ask! Saved by the barman who's too good for this hotel! This place has everything on a plate... but the management need to make sure that it maintains consistently... service was definitely lacking!

"Lovely stay, amazing views "

User 10/07/2018

Stayed here whilst attending a nearby wedding. Didn't spend loads of time in the hotel but when we did we were met by helpful staff. The room was nice and late check in went smoothly. Breakfast was delicious. I would stay here again.

"Great location"

Tracey M, Glasgow, United Kingdom 09/07/2018

A great location very peaceful. Advertised golf and tennis courts. The golf course if you could call it that was smaller than my front room. Tennis courts overgrown. However the hotel and staff were great. Leisure club was amazing and not too busy.

"not as good as expected"

airmaxbv, hull 03/07/2018

over priced tavern with low quality food. room cleanliness wasn't very good. fire risk from out side waste storage shed attached to main building, where rubbish and cardboard was piled high. Best Western are so much better than this. tired and in need of some TLC. staff brilliant.

"Overnight stay"

Eddie D, Coatbridge, United Kingdom 26/06/2018

This hotel is beautiful and has recently been refurbished. Staff and rooms are great however the only downside with this hotel is that is so far from Keswick. There are a lot of amenities in the hotel such as Gym, tennis courts and putting green and we were lucky enough to have good weather to take advantage of this.

"Enjoyable stay"

User 26/06/2018

An enjoyable stay at the castle inn lovely weather to enjoy the beautiful gardens a comfortable pleasant clean room friendly staff and with Bassenthwaite Lake on your doorstep and mire house loveless walks away from the hustle and bustle of Keswick

"A bit like Tardis"

Roger L, Stansted, Kent 24/06/2018

We got exactly what it said on the tin. Clean and well appointed room. Attentive waiting staff in the dining room. Food quite good. The hotel however has obviously been stretched over the years. Reception seems miles away from what appears to be the front of the hotel and this involves quite a march through various other parts of the hotel in order to find it. Having checked in we had to trek back the the rooms part of the hotel. Such is life.

"What a Find"

JillandMal, North Yorkshire 22/06/2018

I was working up in Cumbria and since it was the weekend me and my partner decided to make a weekend of it. The staff were so friendly especially the lovely Jacqui. We did get off on the wrong foot in the restaurant which was a series of events beyond the control of the Hotel. However it was resolved. We will return next time we are staying in the area.

"Don't bother unless you enjoy sleepless nights."

User 21/06/2018

I expected much better from a Best Western. We were bitterly disappointed. Our complaints about noise and facilities were not handled well; Only one Breakfast order in our stay was correct. The hotel is old and tired - even the conservatory leaks with dangerous puddles forming on the tiled floor.

"Fantastic family hotel."

pizzapaul, Liverpool, United Kingdom 18/06/2018

This hotel has the largest family rooms I have ever stayed in. Room 35 is more like a suite and the bathroom is bigger than any I have ever come across The room has a twin single beds and a huge kingsize double bed. The room is so big they have provided 2 tv's one in the main room and one in the seating area. The staff are amazing, the food is fantastic and the swimming pool really chills you out after a long days sight seeing. The hotel grounds are just stunning and are only a 10 minute drive away from Keswick town centre. If you want a family friendly hotel in the North Lakes then this is the one for you.

"Lake District getaway"

David S, Kingswinford 13/06/2018

We stayed in one of the hotel's suites and it could not have been better, plenty of space, two TV's, large bathroom with bath and walk-in shower, fridge, safe; need I go on. The staff are very friendly and service is very good. The only problem is the choice of food main courses. There is little choice on the menu and the specials are constantly repeated. However the quality is excellent.

"Very good. In every department"

patpinnock, North Wales 10/06/2018

We could not fault this hotel and all its staff. The room was very well equipped an spotless The restaurant service and food were very good The gardens and grass tennis court. We're delightful The poos The pool and gym were clean and well kept, the only slight disappointment was the Jacuzzi was not in operation

"Weekend in the Lakes"

Saul R, Lymm, England, United Kingdom 09/06/2018

I stayed here with a group of people. I was welcomed by the Receptionists Rachel and the Canadian one ( sorry I didn't catch your name). They were a great help throughout my visit. The conservatory is a place to relax. The afternoon tea was great the cakes were light, delitious. I loved the breakfasts and had the cumbrian breakfast. The staff were helpful and friendly. Great bus routes and that the fact they have a leaflet display board which is very useful for giving information. The thing that I noticed that they lacked both in public areas and the rooms were toilet brushes. But I would definatly visit again. You do need a car to get around the lakes easily.

"Overnight mid week stay."

User 02/06/2018

Very good hotel. excellent staff, courteous, polite and very helpful,, lovely grounds. Lovely area. Quiet location, plenty of local walks and easy access to the lake. Bassenthwaite village close by, and a lovely place to visit.

"Lovely one night stay "

Sazzakablazza, St Helens, United Kingdom 02/06/2018

A hotel with character. Had a pleasant one night stay here for a very reasonable price. The room was clean and comfortable. Some great views to be had from the garden and tables near the bar. Enjoyed the pool and sauna/steam rooms after an afternoon on the fells. It was a shame that the jacuzzi was out of service. Looks like it had been for a while. Would recommend a stay here. I would return

"Lovely room "

User 01/06/2018

We stayed in room 35 which was very spacious and comfortable for our family of four. The hotel was a little off the beaten track and not in Keswick as the website description (best western plus Keswick) led us to believe. Upon arrival we were greeted by a lovely lady who told us where to find everything. We went to our room which was lovely and spacious. Breakfast was plentiful and the sausages were great. We ate an evening meal in the tavern which was lovely food and plentiful. The pool area was nice although a little tired and the jacuzzi didn't work which was a shame after a long day of walking.

"Chris s"

User 01/06/2018

First time here, a bit off the from the main areas of the lakes , but that's what we wanted, we found the staff very welcoming at reception and all the other employees very friendly , our room 34 was clean spacious and the bathroom was fabulous, it was really hot weather whilst we were there , so the lack of air conditioning made it uncomfortable at night, the hotel itself was clean with lovely gardens, but the garden furniture could do to be upgraded from the cheap flimsy plastic type and the conservatory wants repainting on the outside, but apart from that we enjoyed our stay very much and will surely return.

"Lovely stay but some room for improvements "

gordonramsy, uk 30/05/2018

Got a room only deal through hotel site and found the room to be so impressive, quite large with fan in wardrobe which was needed due to great weather over bank hol. Got a tempting deal for the room which was good as we don't live far away and may not have stayed otherwise. Nice pool but no jacuzzi working and covered over? Gardens beautiful but let down by cheap plastic seats and tables. At times not enough and could have made use of a parasol if they had had them as it was such hot day. No drinks service. The tavern bar and other areas of hotel appeared short staffed and really could have done with more especially at peak time when busy with meals. Food OK. My chicken and bacon salad did appear a bit short changed in the meat part! And a bit pricy for what was produced, but otherwise OK thai curry hubby said was good. No table service for us so had to constantly get up, some other tables appeared to get the service though. Waited at end of meal for table to be cleared and to maybe be asked about a sweet which never happened.did not experience breakfast Overall though a lovely break and swim on a really good Bank hol with great weather!

"Excellent Two night weekday break in May"

Wohyam, Chorley, United Kingdom 29/05/2018

Booked two nights with Secret Escapes , The Executive room was very well appointed and had everything we needed , the facilities very good and breakfast had plenty off choice. The gardens are very nice and the grass tennis court was a surprise. The hotel is very good for visiting the Lake District wildlife park and the Lakes distillery which is well worth a visit.

"Lots of positives"

SuffolkCarol, Woodbridge, United Kingdom 19/05/2018

Really disappointed with an AirBnB so left and booked in here, as had previous good experience with BW. The beds in the original twin room were uncomfortable and we were immediately upgraded to a large family room for two nights, which was great. The staff were professional and helpful. We ate in the bar where the meal were fantastic, especially chicken in mushroom sauce. Breakfast was good and cooked to order, in addition cereals, juice, toast etc available at the buffet. The pool was used - it was a good size and towels were plentiful. Overall, BW offers a moderate standard of hotel; being comfortable and giving just that little bit more

"Good break"

David B, Preston, United Kingdom 16/05/2018

Stayed for 2 nights in May in an Executive room.It seemed not much bigger than a standard room and was a little dark with only a smallish window with a curtain half covering it. Bathroom was suberb though. Dined in the Tavern first night and it was ok, but nothing special. Went to the pool and Sauna twice which were excellent. Breakfast was brilliant.Went with a secret escapes deal and it was excellent value for money. Would go again.

"Very helpful staff"

lyn w, Barnsley, United Kingdom 12/05/2018

This is not a review of the hotel as such, but i feel i had to write something about a staff member. After encountering road closures with no diversion signs and sat nav taking us on a wild goose chase, i called into the hotel to see if someone could give us some directions. I spoke to Kayleigh on reception who was more than helpful and went out of her way to get us back on the right track. What a pleasant experience this was. Thank you again Kayleigh.

"Weekend in the lakes"

User 07/05/2018

Been to a few Best Western Plus hotels and always found them great. We booked this trip through a well known “Escapes” company and got a great deal. The hotel was really nice and our executive room was spacious with a fabulous bathroom and loads of storage space. The receptionist (Fiona) was very helpful and very pleasant. We ate the first night in the Tavern . The food was a little bland and not very good. The Breakfast was very good with plenty of choice and well cooked. The gardens and conservatory was lovely in the beautiful sunshine and the views of the hills stunning. On the 2nd night my wife was kept awake by very noisy neighbours but that's not the hotels fault. We had a little shock when we went to pay the final bill , someone had charged quite a bit of food from the tavern on our room !! £60 worth. Fiona on the front desk realised that we hadn't eaten all that food and credited it off . ( cheek of some people!). Overall we enjoyed our stay and would return when special offers are available.

"A somewhat disappointing return visit"

Guy N, Llandudno 01/05/2018

I last stayed at this hotel some five years ago on a working visit to the area, and was mightily impressed by both the accommodation and the food, so was delighted to learn that I was to spend a night there again in April. The room I was allocated was spacious, clean and well-appointed, and I felt extremely comfortable and well-looked-after; in particular, the shower was amazing, as was the view over the gardens, with the hills forming a spectacular background. In fact, all was going swimmingly when I went down to the restaurant in the evening. The starter (king prawn) was really good, indeed up to the quality I recalled, but the main course (salmon) was tasteless, and the portion rather meagre. Having travelled extensively in France in the era of Nouvelle Cuisine back in the 1980s, I am used to small portions, but that style of cooking really packs the taste, in contrast to what confronted me here. Unfortunately things grew even less pleasing with the dessert, panna cotta with home-made shortbread; the former was tasteless and reminiscent of blancmange, and the latter was only slightly larger in diameter than an old half-crown piece. The outcome was that I had to resort to some cereal bars that I happened to have hanging around in the car in order to deal with my hunger in the late evening. However, the breakfast the following morning was really excellent, with a great selection of cold items, along with some terrific scrambled eggs with salmon. If only the evening food could match the quality of that on offer in the mornings!

"Spring break"

Nickshare, Coventry 01/05/2018

It has been many decades since I was last in the Lake District. Shame on me! What a spectacular part of the U.K. and the World for that matter. It was only on this trip that I realised that the Lake District is divided into the Southern and Northern Lakes. Quite logical when you think about it and the lakes themselves are quite different. The Southern ones more commercialised and the Northern ones a little wilder and less explored. The Castle Inn is an ideal place to use as a base to explore the Northern lakes and the Northern Cumbrian coast. We visited Maryport on a particularly wild day, sounds awful but we loved it. This was our first visit to Castle Inn but I am sure it will not be our last. Once we got our bearings around the quite extensive property, including the leisure centre (I used the swimming pool - great!) we felt very much at home. The staff went out of their way to make sure that was the case. The only hiccup I had involved poor wifi connection. but the young lady on reception was charming in trying to be of assistance.


Rorywquin, North Yorkshire, United Kingdom 27/04/2018

Odd place. Seems to a large old house with lots of extensions. The bed in our room was extremely uncomfortable but everything was clean. Ate in the pub...(nothing else available) and it was nothing special. Service was friendly.

"best western castle inn review"

User 16/04/2018

enjoyed excellent stay with friendly staff who take care to ensure your stay is memorable. good food served daily/ clean and tidy/ easy to find/ quiet location/ nice gardens/ good bar serving most of the day

"Easter at the Lakes"

Jack W, Northampton, United Kingdom 11/04/2018

Clean and welcoming rooms, accommodated with friendly and smiley staff. Enjoyable food to suit all pallets. Appealing views of the mountains and the lake from all aspects of the hotel. Nice, relaxed break for anyone to enjoy.

"Good hotel in the Lakes"

Kellyb0708, Torquay 04/04/2018

I have stayed at this hotel a couple of times, however not for a long time. The hotel is in good shape, a welcoming reception awaited me when I arrived. The hotel have a lovely bar area serving food, and is a cosy please to relax in the evening. The staff are friendly and welcoming too. I had a lovely huge room which was very clean and well equipped.

"Hospitality as it should be"

User 02/04/2018

We had Sunday lunch at the Castle Inn on Easter Bank Holiday, Having booked the previous evening. The staff were very accommodating, Beer and food really hit the mark. No complaints and I would return if we were local.

"Good but needs attention to detail"

Janetonly23, Warrington, United Kingdom 01/04/2018

We were in the suite room 32. Very good size but several small faults- no heating on in room when we arrived on a cold day, dead flies behind net curtains ( still there when we checked out) , no where to hang coats Breakfast - lovely hot food cooked to order but kept having to ask for buffet things to be replaced despite there being adequate staff on duty/standing around chatting.

"Food very average"

hdavid228, Manchester, United Kingdom 01/04/2018

I was part of a large group of dancers booked in for three nights. I have been going to the Castle Inn for three years with this same group (we will not be going next year I might add). We dine together in the evening and dress for dinner including one formal night. We don't expect to eat meals like cottage pie or lasagne for evening meal or to eat a mush with a few crumbs sprinkled on it for an Apple crumble. Breakfast is on the menu at £16.50 and is very average, - most b&b's are much better value and quality. I had considered extra nights until I noticed this.

"Lovely stay would recommend "

Tanya G, Perth, United Kingdom 29/03/2018

Very comfortable, great value stay in beautiful surroundings. Would stay again and recommend to friends and family. Was great value for a well equipped, clean and comfortable room. Helpful friendly staff. Buffet breakfast was great (try and book before 11pm night before for discounted rate £12). Didn't have enough time to use pool/leisure area so can't comment on that. Service at the bar was a little slow but when eventually served pleasant service. Would definitely stay again : )

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Tanya G', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you enjoyed all aspects of your stay, and that you would definitely make a return visit to us. I have passed on your kind comments to the rest of the team. Kind Regards, Tom Cobley Deputy General Manager

"Lakes District Stay"

petergrasic, Melbourne, Australia 29/03/2018

Great Value, Staff were very helpful & courteous, Great Facilities including Gym & Pool, Large clean & comfortable room, great Heating & Bathroom, couldn't Fault. This Hotel exceeded our expectations on every level, Hotel is much Larger than it appears from the outside. Easy drive to the Lakes District.

"Good service, clean accommodation and good facilities "

User 25/03/2018

This hotel was booked via their direct website which was cheaper than other sites and included breakfast. The hotel too was clean, the room was hot at night so radiator needed adjusting. I think the on-site pub served good food. Breakfast was good too, I would recommend this hotel.

"Bad Start Which Got Better "

Pete H, Huntingdon, United Kingdom 24/03/2018

Arrived for a night stop with my wife and our dog after driving from Ballyshannon in Ireland. My wife had made the booking through Best Western who had confirmed the hotel had a vacant dog friendly room available. Unfortunately Best Western did not appear to have passed the dog requirement through to the hotel. No problem they shuffled the rooms around and we were shown to a suitable dog friendly room. We quickly found that the television and none of the electric wall sockets were working. The Deputy Manager got on the case and after a few failed attempts to reset the trip we were shown to our second non dog friendly room with a promise of a free drink for us both. It later transpired after the hotel maintenance man was called that he had earlier replaced a normal double socket with one that has 2 USBs attached to charge phones. Unfortunately he had not fitted it correctly and it had caused 2 rooms to lose power to their sockets and thus rendered them unusable overnight. It wasn't the sort of start to an overnight stay after a long drive that we wanted but full marks to Tom the Deputy Manager for sorting it out. We enjoyed a lovely evening meal and the breakfast was very good. We would certainly stay at this hotel again but hope that the electrician has not worked in the room in which we were due to stay in the day before.

"Definitely reccomended"

mikewb75, Cheshire, United Kingdom 22/03/2018

Good hotel, comfortable room (Executive Room), warm too (which was good as it was minus whatever outside). Breakfast very good, plenty of choice and cooked breakfast was freshly made. We ate in the bar and the food was good, though the menu would be limited if you were staying for more than a few days. Staff were friendly and helpful. Would stay here again.

"Strangest Afternoon Tea Ever"

User 18/03/2018

We were the only people in the whole hotel it seemed. The staff were shocked to see us even though we'd booked, and there seemed to be a complete lack of organisation. The afternoon tea was average at best especially for the price and there was no refill on teas and coffees as we didn't see soul after the food arrived for the full 2 hours we were there! Won't be returning although it was good for a laugh!

"Short break "

User 13/03/2018

Stayed for 2 nights. Hotel staff were great and nothing was to much trouble. The food was unfaultable and well worth every penny. Staff were knowledgeable to the local area and services within the hotel. Would recommend this hotel for a relaxing and peaceful break.

"Curates egg"

pensionerBoltonLancs, Bolton Lancs 07/03/2018

Went to this hotel as part of an organised group for a dance weekend .The hotel is beautifully situated just outside Bassenthwaite village with lovely views down the valley and of Skidaw.The staff on reception were helpful and welcoming and the rooms were comfortable and spacious .The ballroom was good with plenty of space to dance however the meals of both Friday and Saturday were poor and the service in the restaurant was abysmal too few staff and those who were on did not seem to know what they were doing .Breakfast on Saturday and Sunday was a buffet style and on both mornings both mushrooms and beans were barely warm .My wife and I had elected to stay an extra night together with friends and entered the Bistro for dinner on Sunday evening with some trepidation but what a change friendly ,helpful and attentive staff who knew what they were about and a delicious meal perfectly cooked and served and breakfast the following morning cooked to order and delicious why could that not have happened on the previous days? a lovely hotel let down by it's sloppy event service and badly prepared and cooked food at the event but which redeemed itself the following day.Would I go again? possibly but not as part of a large group who took over the hotel only to be disappointed by poor food and restaurant service

"Great hotel "

User 06/03/2018

Stayed 2 nights on business Great welcome , friendly staff, lovely room , great facilities , ample parking, Wi-Fi , great price, great location .no complaints ! Well done ! Pub attached serves great food and well priced.

"Wish we had managed to stay"

User 03/03/2018

Unfortunately due to the snow blocking all major roads to the lakes and including the road from Keswick to Bassenthwaite and police advice not to travel as there was an amber snow warning, I was told that management had decided that they couldn't refund or amend the dates of the booking. I spoke to the receptionist and asked for the manager to ring me back which never happened. Very disappointed with management failing to respond and their lack of sympathy due to the exceptional circumstances in the weather

"Great venue for Dance weekend"

TheThrifyFiftys, Bolton, United Kingdom 02/03/2018

We were pleasantly surprised with the Castle Inn after reading some mixed reviews, and it turned our to be an excellent venue for our dance club weekend. Whilst the hotel is quite a drive out of Keswick it is set in a lovely location overlooking Bassenwaite lake, which is ideal for short walks. The room was very spacious and comfortable and the bathroom had been recently modernised. There are a couple of restaurants and bars and general the food and prices were very reasonable, and considering they were catering for about 100 of us the service was very good and the staff worked very hard. The leisure facilities and games room added to the activities and our dance evening room was ideal. I expect we will return next year.

"Family Break"

Jill P, Halifax, United Kingdom 26/02/2018

My husband and son and I stayed here for two nights (care of Tesco Clubcard points) during the half term. It was very quiet but that might have been because our half term was a different week to a lot of others'. Our room was very large and spacious with a king size bed and a single and delightful views out over the hills and lake. The only downside about the room was it was directly over the bar but fortunately as the hotel was so quiet the noise didn't bother us. If we had gone at the weekend I think I would have had to ask for another room away from the bar. Breakfast was good. Help yourself to cereals, fruit, juice, toasted crumpets, pastries etc. Then order something hot from the menu which was served to your table. Quality and quantity of the food was good but not amazing. The pool was great though. At the end of a day's walking it was a great place to chill out. There was a steam room but unfortunately it was not very warm. There was also a sauna but that was a bit too hot (100 degrees according to the thermometer). Overall we enjoyed our stay and when I save up enough Tesco Clubcard points again we might return.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Jill P', Thank you for taking the time to leave a review on your recent stay with us. I am glad that overall you enjoyed your stay with us, and to read that you may return in the future. Regarding the sauna, I have passed this onto maintenance to check that all is ok with the system that keeps control with the temperature, so thank you for making us aware of this. Once again thank you for your feedback, and hopefully we will be welcoming you back when you have enough Clubcard points! Kind Regards, Tom Cobley Deputy General Manager

"Staff Attitude"

lanefaragher, Liverpool, United Kingdom 19/02/2018

Just a complaint really about the female managers bad attitude to me and my family on saturday night she clearly doesnt like her job and really needs to take a course at charm school . if i wasnt with my family i can assure you i would have put in a complaint there and then .we wont be going back .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'lanefaragher', I am sorry to read that you felt my Assistant Managers attitude wasn't satisfactory. It is a shock to read these comments, and I find it very out of character, as I have never had such comments about her. She recently helped the team gain our highest ever 4 star percentage on our latest mystery AA inspection, and was described as having good and friendly social interaction. I am sorry that you won't be visiting us again. Kind Regards, Tom Cobley Deputy General Manager


ronsY4417PW, Doncaster, United Kingdom 16/02/2018

Excellent hotel ,great location to see the local area and great friendly staff always there to help and advise with information The two restaurant's the Traven in the bar area has a good menu to choice from and also the Riston's where we had a excellent three course Valentines menu and had a charming waitress (Jacqui) who excellent

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'ronsY4417PW', Thank you for taking the time to leave a review on your recent visit with us. It is a pleasure to read your lovley comments, and I am delighted that you enjoyed all aspects of your stay. We hope we will be welcoming you back soon! Kind Regards, Tom Cobley Deputy General Manager

"Sunday lunch"

User 11/02/2018

Brilliant views of the mountains good food nice service.Good leisure facilities pool sauna etc. Very quiet peaceful place by the can dine then walk to get rid of the calories also would make a great wedding place.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'michael t', Thank you for taking the time to leave a review on your recent visit for Sunday Lunch. I am delighted to read that you enjoyed your lunch, and found our facilities to be good. Hopefully we will be welcoming you back soon. Kind Regards, Tom Cobley Deputy General Manager

"A 3 star hotel that gives you a 5 star experience"

consumerman, Belper 11/02/2018

This hotel is a great place to stay, the staff are some of the best we have met nothing is too much trouble from Fiona and her reception team ,to Paul who runs the bar and Petr and Raquel and Jacqui who run Ritsons restaurant to name just a few , the food at this hotel is second to none, from one of the best breakfast selection I have ever seen to a great bar meal menu to the superb Ritsons restaurant . The bedrooms were clean very spacious with lovely bathrooms and warm and welcoming ,the bed was large and very comfortable . This hotel also has an indoor swimming pool ,a gym,sauna and steam room plus a games room with a table tennis table a large selection of games including computer games system , outside there is a grass tennis court and putting green although due to the recent weather we did not use these. The local bus service picks up right outside the front door and just about 1 1/2 miles down the road is The Lakes Distillery we have had a fantastic stay and we will return later in the year we cannot wait to meet you all again.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'consumerman', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you were given a 5 star experience! It's always nice to see guests remembering our team by name, as it shows that they have given you outstanding service, and I will ensure those mentioned are given the praise they deserve. We look forward to welcoming you back on your next visit! Kind Regards, Tom Cobley Deputy General Manager

"Lovely hotel"

eksi, Haverigg, United Kingdom 11/02/2018

Enjoyed a short stay at this hotel. Room was very comfortable and clean. Shower and bath. Plenty of tea and coffee provided. Breakfast great value at £12.00 pp. We ate in the bar at night and were spoilt for choice with the menu. Something for everyone. The pool and steam room /sauna was an extra special treat. Robes provided in the room so was convenient to wander down to pool from our room. Every member of staff were very pleasant and a credit to the hotel. Will definitely be back and recommend to anyone staying in the area.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'eski', Thank you for taking the time to leave a review on your recent visit. I am pleased to read that you enjoyed all aspects of your stay with us, and that you will definitely be back. I will pass your lovely comments on to my team. We look forward to welcoming you back, hopefully in the not too distant future. Kind Regards, Tom Cobley Deputy General Manager

"Reasonable place to stay in the lakes."

User 06/02/2018

This place is a rabbit warren. Loads of rooms with thin walls. On our first night we could have listened to the conversation of the people in the room next to us but we went to the bar instead. When we came back all was quiet. A little later on a crowd of people in the bar below our room were making it impossible for us to go to sleep so we had to ring reception to ask them if they could ask the people to be quieter. They complied. It was quieter. The room itself was a little dated but seemed fine. Bathrooms were ok, ours had a waterfall bath which was a novelty as I hadn't seen one in donkeys years. We didn't eat there as the food prices looked pricey and anyway we like to get out and about. Still it was a nice stay, grounds were pleasant.

"Nice hotel for exploring the lakes "

User 04/02/2018

This is a nice hotel to stay in and a good spot for exploring the lake district. The room was nice but the mattress was very soft (I think that's just due to personal preference) The only problem we had was that the food wasn't the best and it had a very limited menu.

"Nice break in the snow"

Dick C, Battle, United Kingdom 26/01/2018

We had a standard room,comfy bed,nice and warm, staff were more than friendly made us very welcome,superb Cumbrian breakfast,evening meals also excellent and well priced, swimming pool made a great start to the mornings, overall a good place to stay

"Great value hotel - had there been a 'good' rating I would have selected that rather than average"

J78, Leeds, United Kingdom 22/01/2018

We left it until fairly late in 2017 to book a Christmas break and were limited with options hence our reason for booking this hotel. It actually turned out to be be pretty good value. Good points - large spacious family room - No. 63 I think. Good comfy beds and large bathroom. Great in door heated swimming pool and sauna, steam room - perfect after a snowy walk in the hills. Staff were friendly enough too. Have to say that the best aspect was the quality of the food in the Inn. Plenty of choice, all fresh and served quickly and a really great, reasonably priced children's menu with lots of choice. My boys are foodies and loved the size of the portions and the presentation - not just a sausage and blob of mash on a plate. A drizzle of coulis on a plate too goes a long way in pleasing a dairy intolerant 4 year old when choosing the melon and sorbet started. Deserts good too. We ate in the restaurant twice. Perhaps we may have ventured out had there been more options (any?) within walking distance but we certainly weren't disappointment. Negatives - a really weird layout and the whole place lacked atmosphere and in need of updating. Lacking atmosphere in bar too. Breakfasts - charged at extra - were reasonable enough - nothing exceptional- however the breakfast service was pretty poor. We did have to report an awful smell in our room after the first night of our stay - something wrong with the plumbing system. It kept us awake and was so so unpleasant. It was sorted - or masked with a heavy scent - the next day. Had we been staying any longer than 2 nights I would have wanted a room change.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'J78', Thank you for taking the time to leave a review on your recent stay with us. I am glad to read that overall you enjoyed your stay with us, and found the food, service and leisure facilities to be great. I'm sorry to read about your issue in the room regarding the smell, this problem has now been identified and measures put in place to avoid this happening in the future, so thank you for making us aware of this. Kind Regards, Tom Cobley Deputy General Manager

"Good but not 4 star"

User 22/01/2018

Overall a very good stay but mostly due to not spending a lot of time in the hotel ... Food was also amazing so hats of to the chefs however the original receptionist wasn't the friendliest but did her job The room was clean and tidy but no bottled water and in the shower the paint was starting to peel of the ceiling not to be expected from a 4 star hotel and neither was the service ... our waiter for the first night didn't speak much english which is fine but kept coming over to the table as he kept getting our order wrong. The following morning service of a similar standard ... disinterested and seemed more of a hassle followed by the same response in the evening in the bar However the food as I said was Devine and the pool however a little chilly was well equipped an spacious and I fell in love with the steam room! And the gym was a nice touch to and the bed was very comfy. Overall not a 4 star establishment but would stay here again

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Rebecca F', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you had a very good stay with us, and that you found our food to be amazing. I am sorry to read that the service did not meet your expectations. I will ensure the members of the team are retrained on our service standards in order to avoid this situation in the future. It is wonderful to read that although these few niggles you encountered, it would not defer you from staying with us again. Kind Regards, Tom Cobley Deputy General Manager

"Not impressed"

scouser_gal, Liverpool 21/01/2018

Stayed here as was at a friends wedding in Armathwaite hall. All i can say is, i wish i had stayed there. This hotel was very disappointing. We were put in a ‘room' outside of the main hotel building which smelt of wet dog...had terrible old furniture in it and looked to have previously been a storage/cleaning cupboard. For the money we paid it was an absolute disgrace. The hotel itself is worn and tired and needs a refurb in order to justify their prices. They get away with it due to location unfortunately. The only thing I enjoyed was breakfast, oh and checking out.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'scouser_gal', Thank you for taking the time to leave a review on your stay in the summer last year. I am sorry to hear that your expectations were not met during your stay. I can absolutely assure you that this room was not an old storage cupboard. However I have passed on your comments to the housekeeping team regarding the smell. I am glad to read however that you enjoyed our hearty breakfast in the morning. Once again thank you for your comments. Kind Regards, Tom Cobley Deputy General Manager

"comfortable, cosy and good value "

twice2, Manchester, United Kingdom 19/01/2018

SatNav took us 2miles beyond the hotel and on (didn't notice it as we drove past as the signs display The Castle Inn) - then finding the reception was a little tricky. Check-in was easy and welcoming. The weather was very cold and there was snow on the ground (the scenery was breath taking) but the hotel was comfortable. Check-in was at 2pm, we arrived at about 5pm and the room was cool as the radiator was off. The room was clean, comfortable (when it warmed up) and the bathroom had a large (power)shower and was well maintained (and stocked). Only downside was that the sound travelled through the building. Our room was at the rear of the hotel away from the two main roads. Not disturbed by traffic and we both slept well as it was quiet from about 10pm until distant TV volume woke us at 530am (may have been the gym below our room). Adjoining neighbour spent 2-3hrs last night on his phone, we increased the volume on the tv to drown out his droning. Breakfast was plentiful, good selection of cereal, fresh fruit, pastries and a pot of coffee.... each followed by the Cumbrian breakfast and another lie down before checkout! Spoke to a guest in the breakfast about the satnav directions and he told me that the hotel website advises guests not to use it... pays to plan ahead (not in the distillery car park!) Would definitely recommend a stay here and are planning another trip later on in the year.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'twice2', Thank you for taking the time to leave a review on your recent stay with us. I am glad that you found our hotel to be comfortable, cosy and good value, and to read that overall you enjoyed your stay and will return for another visit. We are aware of the SatNav issue, and try to make this clear by mentioning it on our website and confirmation letters to avoid guests missing the hotel and being taken into the village. I am sorry that another guests TV & talking on the phone woke you, if you had made us aware we could've politely asked the guest to keep the noise down to avoid you being disturbed. We look forward to welcoming you back later on in the year for another break with us. Kind Regards, Tom Cobley Deputy General Manager

"Decent hotel, but avoid room #62 !"

Richard S, Sevenoaks, United Kingdom 18/01/2018

Stayed for two nights over the first weekend of January, with very cold and sunny weather. Hotel was warm throughout and the room was a good size although disappointed not to be given one with a bath. Wifi was excellent throughout the hotel. Friendly and helpful staff, and a decent bar to sit and relax when returning in the evening. Bad points: Room clearly hadn't been vacuumed for a while - I found a hairgrip and squashed food on the floor. Water tank is obviously situated on the roof, or nearby our room ( 62 ) as it made a noise like a jet engine every time someone had a shower. Not a massive problem for us as the hotel was barely occupied, but it woke me up at 8am on the morning we were leaving. In summer, with a fuller occupancy and potential earlier departures, it would be insufferable.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Richard S', Thank you for taking the time to leave a review on your recent stay. I am glad to read that overall you enjoyed your stay, and found our team to be friendly and helpful. I am sorry to read about the issue with the noise in your room, it is not an issue that has been raised to me before, but I will fully investigate and see what we can do to rectify the issue. Housekeeping have been made aware of the hairgrip that was found in your room, and a new system has been implemented in order to avoid this situation in the future, so thank you for making me aware of this. Hopefully we will see you again in the near future for another break with us. Kind Regards, Tom Cobley Deputy General Manager

"Enjoyable Stay "

User 17/01/2018

A very pleasant stay, booked last minute and was not disappointed with the room, it was an executive room so cannot comment on the standard rooms, would definitely stay again, the small bar and dining area adjoining has a good atmosphere.

"No hassle at the Castle"

Douglas M, Selkirk, United Kingdom 30/12/2017

Stayed for three nights over Christmas with our cockapoo. Room spotless, warm and well equipped. Welcome gifts ( bottle of wine, sweets and shortbread) very generous. Food absolutely brilliant (smoked haddock risotto topped with a poached egg is to die for) Had pool, sauna and steam room to myself - all spotlessly clean. Staff friendly and helpful. Despite 2 days and nights of incessant rain, our stay was great.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Douglas M', Thank you for taking the time to leave a review on your recent visit with us. I am pleased to read that were able to have a relaxing stay with your dog over the Christmas period. It is lovely to read that you enjoyed the food and the leisure facilities. Unfortunately the Smoked Haddock risotto was only on during the Christmas period, but I will pass on your kind feedback to the chef, and who knows, it may feature on our main menu soon! Hopefully we will be able to welcome you back soon. Kind Regards, Tom Cobley Deputy General Manager

"Totally exceeded my expectations, so impressed and would definitely return"

tubsa, Lancashire 27/12/2017

We stayed for 2 nights as we were attending a wedding down the road at Armathwaite Hall. First impressions was how big the hotel was but when we entered our room we were so impressed with the attention to detail and how everything from bedding to complementary biscuits and toiletries were of a high standard. Lovely big bathroom. The best thing about our stay was the breakfast . It was one of the best I have ever had with a great choice of cold food then a variety of hot breakfasts to order too. There was lots of information in our room about local places and walks too which was nice . Although we did not have chance to use the swimming pool I felt it would be a great hotel for families as there was the pool but also table tennis to pass a couple of hours. I would have loved to have tried the hotel restaurant in the evening but did not get the opportunity , but hopefully when we go again I would book the restaurant at night. A very well organised hotel and they definitely have a wonderful chef. We thought it was excellent value for money . The Castle Inn deserves a big pat on the back.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'tubsa', Thank you for taking the time to leave such a detailed and kind review on your recent stay with us. I am absolutely delighted to read that you enjoyed all aspects of your stay, and even more so that you would definitely return again. We look forward to welcoming you back, in the hopefully not too distant future! Kind Regards, Tom Cobley Deputy General Manager

"Disappointing ! "

User 24/12/2017

We stayed here whilst attending a wedding at Armathwaite Hall . Good points - very close to armathwaite Hall , walking distance . Plenty parking Modern bathrooms We were disappointed with the staffs lack of directions , sent us the wrong way to the Aramathwaite Hall and failed to tell us that the postcode for their hotel doesn't take you to the hotel but into the village ! Hence a lot of messing about !! And we were nearly late for the wedding !! The rooms are ok , beds small and not very comfy , bit old fashioned although the bathroom was modern . Breakfast is served till 10.30 on a Saturday , we took advantage of a lazy morning and got to the restaurant at 10.15 to be told breakfast was finished , we had to voice that it wasn't 10.30 yet and only wanted toast / bacon sandwich and the waitress huffed and puffed at us and went in the kitchen and then eventuallly agreed to let us eat ! Overall the hotel is ok , would I stay again ? Maybe ..if I was attending armathwaite hall as it's so close but otherwise I'm sure there's better elsewhere !

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Joanne M', Thank you for taking the time to leave a review on your recent stay with us. I am sorry to read that you felt disappointed with your stay. I am surprised to read that a member of my team sent you the wrong way to Armathwaite Hall as it is less than a 1 minute drive from us, and all of the staff know where this is. I am sorry that you were told breakfast was over at 10.15am, I will ensure that it reiterated to my team that breakfast does not finish until 10.30am. I am glad however that you managed to have your breakfast. Kind Regards, Tom Cobley Deputy General Manager

"Dirty dirty dirty!"

12dharamp, London, United Kingdom 20/12/2017

Hi, we had an absolutely appalling experience and would never stay there again. We arrived around 11pm after driving 5 and half hours from London with a 8 month old baby and 22 month toddler. We called ahead to ask if they had a room with two room as my little baby had a viral infection and bronchitis. The staff over the phone said they did so we accepeted to change rooms. When we arrived in the room the cleanliness was beyond diabolical. It was so dirty. 1) the sheets weren't changed and were made properly and I found Hair in the double bed. 2) we found dirty tissues on the floor. 3) when I got the blanket out the cupboard for my little girls it has a Thomas the tank engine yogurt lid stuck to it. I went down to reception immediately to make a complaint. The gentleman serving us was Richard. He was extremely helpful and moved us to two separate rooms 60-61. The room was in slightly better condition but the bathroom in 60 smelt like a sewer. The next morning. On the Monday we received a call to say we had to move rooms again, however the gentleman that helped us before said we wouldn't have to move and the price would be covered, this again was not the case. Reception said this was not the case and said that one room was already booked. We then complained. The manager did not seem interested at all. Then whine my husband said he would pay the difference did suddleny the room became available. When we got back to the room on the Monday evening it was not cleaned people - rubbish was left on the floor, tissues left on the bed - dirty plastic cups in the bathroom were left which were already broken before we even got into the room. The bed was not made people and not changed as there were steins on the sheets. One the Tuesday evening when we got back the cleaning was only slightly better the sheets were changed but the broken cups on the bathroom and tissues were not cleaned. We had such a horrible experience we ending up leaving the hotel a night before we were suppose. We were appalled by the service and cleanliness of he hotel we would never stay there again. Made our small trip a complete headache with our children.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear ‘12dharamp', Firstly let me apologise that you were unsatisfied with your recent stay. However, there are a few points mentioned which I would like to address. I can absolutely assure you that all beds in your original room were changed before your arrival, and the whole room checked by a senior member of management, as well as the Housekeeping supervisor, so find it very hard to believe you found dirty tissues on the floor, nor hairs in the bed. Richard, our night porter, advised our manager the following morning of the room move he made, however explained to you that you would have to move back in to your original room once it was ready for you to return, and wouldn't be charged for the extra room for that night. Upon arrival to your original room, 2 members of senior management went over the room with a fine toothcomb, and could not see anything diabolical about the cleanliness. I have spoken to the manager on duty on Monday morning, who said that the manner in which she was spoken to was unacceptable, but I apologise if she seemed uninterested to you, but happy to read that you were able to stay in the two separate rooms as you wanted. My team assure me that every effort was made to ensure that your rooms were thoroughly cleaned throughout your stay, however, if you do not use the bins which are provided in your room for litter, then the housekeeping team would not dispose of this in case something you wanted to keep was disposed of. We do not change the bedding in a guests room each day, as we are firm believers of looking after the environment, however had you asked us to change your bedding after one night, we would've done this for you. As numerous of fantastic reviews on this site show, this has not been an issue for any other guests, so for yourselves to find all three rooms you were in to be dirty is extremely surprising, perhaps it is a matter of personal opinion. Kind Regards, Tom Cobley Deputy General Manager

"Great Hotel"

J184FHkaren, Darlington, United Kingdom 19/12/2017

Stayed here as we were attending a wedding at another more expensive hotel. Excellent service no remote for tv but staff quickly rectified this immediately. Staff always asking if they could do more for you . It was excellent value for money, would recommend it to anyone. Rooms well equipped only slight moan that hairdryer not very powerful x

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'J184FHkaren', Thank you for taking the time to leave a review on your recent stay. I am delighted that you enjoyed your stay with us, and am glad the staff quickly rectified your missing TV remote situation. Hopefully we will welcome you back in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Lovely stay"

codona101, Carlisle, United Kingdom 16/12/2017

Booked this hotel on a winter special deal for 1 night. Friendly greeting at reception on arrival, very good leisure facilities, the room decor was of a high standard, bed and pillows were comfy. The bar area had a nice ambience with log effect gas fire. We had drinks but didn't eat here, however the other guests seemed happy with their meals and they looked to be of good quality. Breakfast was very good, piping hot full English and a good variety of croissants, bread, cereals, fruit, yoghurt, locally produced jams, marmalade and honey. I couldn't think of anything else that could have been offered. I would definitely stay here again.

"December 2017"

User 11/12/2017

Staff very helpful. Rooms very quiet. Even with a Christmas function on the Saturday night did not have any disturbances. In other hotels I have stayed at can normally here the next doors slamming etc. The room was well presented and cosy feel.

"Good food in Tavern"

403hughh, Manchester, United Kingdom 08/12/2017

The lightning ice cream was corr, the Tavern menu is very versatile for walk ins, stays and the local ale at £3.50 was reasonable. Good breakfast and fair leisure facilities. Ok so there was a conference on as I stayed midweek, fortunately they only do a 9 til 5 and don't do leisure.

"Excellent, friendly service"

robandjudy2017, Greater Melbourne, Australia 02/12/2017

Lovely hotel in beautiful location. Helpful and friendly staff. Great bar and restaurant. Alistair particularly good at his job - warm and friendly at the same time as being very professional. And a dab hand at opening our bottle of bubbles before our delicious dinner!

"Good food, excellent room, caring staff."

User 20/11/2017

We booked our stay 17th to 19th of November through Secret Escapes, and my birthday was on the 19th. Welcome was warm and friendly, a lovely room, everything we could need, a comfy bed, and a lovely bathroom. Food was excellent along with service, so much so, we booked a table for our second night dinner on our first night, as it far exceeded our expectations. Breakfast was also very good. We were looking forward to relaxing in the Jacuzzi, unfortunately this was out of order, only disappointment of our stay, everything else was excellent. This is a very welcoming, well run hotel. We will be definitely be stopping here again, hope the Jacuzzi is repaired. Thank you to all your team for an enjoyable stay.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Brian B', Thank you for taking the time to leave a review on your recent 2 night break with us. I am delighted to read that you thoroughly enjoyed your stay, and that we were able to look after you during your birthday break. Unfortunately the Jacuzzi will be out of action for the foreseeable future, hence why it is boarded up, however we do not advertise that we have this as a facility in order to avoid guests disappointment. I hope we will see you again in the near future, and thank you again for such lovely comments. Kind Regards, Tom Cobley Deputy General Manager

"A very enjoyable stay in a stunning location"

R7344TIjand, Crewe, United Kingdom 13/11/2017

We had a very enjoyable 4 night break. The hotel was clean and comfy. The reception staff were very welcoming and knowledgeable. Our room was large and well appointed as was the bathroom. The bathroom had a separate bath and shower. We were offered dinner reservations in the restuarant or an option to eat in the bar.we chose the later. There were pub favourites but the changing specials board offered more imaginative dishes. All were served hot and tasty by friendly staff.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'R7344TIjand', Thank you for taking the time to leave a review on your recent 4 night break with us. It is a delight to read that you enjoyed all aspects of your stay, and that you found our staff to be welcoming and friendly. I will ensure all our team here are made aware of your lovely feedback. Hopefully we will be welcoming you back very soon. Kind Regards, Tom Cobley Deputy General Manager

"Surprisingly good food"

eliza346, Glasgow, United Kingdom 11/11/2017

excellent meal. Cauliflower fritters were delicious. Blade of beef was excellent. Far exceeded my expectations. Disappointed in veg which tasted as if had been cooked in dripping or lard. Wish had just been fresh but wasn't bad enough to spoil my Meal. Delicious bottle of French wine.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'eliza346', Thank you for taking the time to leave a review on your recent visit to us for an evening meal. I am delighted to read that you thoroughly enjoyed your meal and wine. I am sorry that you didn't like the taste of your veg, however I can assure you It wasn't cooked in dripping or lard. The carrots that accompany the blade of beef are honey roasted, and the spring cabbage is cooked fresh in boiling water. I hope that we can welcome you back again soon. Kind Regards, Tom Cobley Deputy General Manager

"Good location"

Jim W, Prescot, United Kingdom 08/11/2017

This is a very nice hotel, but our experience was spoilt by problems that should never have occurred. Following a straight forward reception process we made our way to our room, which was lovely, with the bathroom nicely set off from the bedroom. Unfortunately, there were quite a lot of flies in the room, and we noted that the windows were still closed. We opened the windows and eventually managed to get them out. The restaurant was closed for the season, and we had to dine in the bar. We were not able to book a table, having been told to dine when we wished. Inevitably, this rather chaotic 'system' resulted in the bar being full to capacity and we were extremely fortunate that a table became vacant. We paid for our drinks and sat down. We were not offered a menu and had to get our own. It was at least 20 minutes before the table was cleaned by a female member of staff whose demeanour was not good. After a further 20 minutes our order was taken. At breakfast, we waited 15 minutes for our hot food order to be taken, and diners arriving after us were served first. Our cooked breakfast finally arrived 40 minutes after we had sat down. At checkout we were shocked to be asked to pay for the drinks we had ordered and paid for on the previous evening. The gentleman who had served our drinks was at reception and quickly sorted this out. Our experience was spoilt by poor service and the demeanour of some of the serving staff and their lack of attention to us. .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Jim W', Thank you for taking the time to leave a review on your recent visit. I am sorry to read that you had a few issues with your stay. We took the decision a month ago to close the restaurant as we were getting feedback from guests that it lacked atmosphere as not many of our guests were choosing to dine in the restaurant but chose to dine in the tavern bar instead. We have since reopened the restaurant as some guests expressed that they would preferred to have dined there even if it was a little quieter, as well as the fact the tavern was often full and guests had to wait for tables at busy periods. I hope this will not put you off visiting us again in the future now that the concerns expressed have all been dealt with. Once again thank you for your useful feedback. Kind Regards, Tom Cobley Deputy General Manager

"all facilities very good"

User 04/11/2017

Staff excellent, Pool water was very warm, lovely. spa facilities very good. bedrooms good., but bed was rather hard.Breakfast buffet and cooked very good. Evening meal ok but could have a better menu

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear '167timothyj', Thank you for taking the time to leave a review on your recent stay. It is lovely to read that you enjoyed your visit with us, and that you made use of our leisure facilities. I am sorry that you found you bet to be a bit too hard for your liking, I will look into this issue, so thank you for the feedback. We hope to welcome you back if you are in the area again. Kind Regards, Tom Cobley Deputy General Manager

"Good food,lovely room ,excellent staff ,good location"

User 03/11/2017

I booked our stay 1st to 3rd of November through secret escapes ,as it popped up ,and a break was needed by my wife and I . We are regular hotel users ,and rate the Castle Inn very highly , Welcome was warm and friendly ,a Lovely room ,everything we could need and a comfy bed ( I did notice a comment on heating ? all you do is set the radiator as you would at home ? ) the setting was perfect for our first trip to the lakes , Food was excellent along with service as we tried both eateries available on site .Kayley was very good serving us dinner and Breakfast . Pool was very nice ,along with sauna and steam room . Breakfast again ,very good in everyway , This is a very efficient ,welcoming ,well run hotel. We will be definately stopping here again on our next visit ,next year Thank you for a nice ,relaxed ,enjoyable stay to all at the Castle Inn

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'SteveandJulieGilpi', Thankyou for taking the time to leave a review on your recent stay. I am delighted to read that you enjoyed all aspects of your stay and that you intend to visit again. Hopefully it will be in the near future and we look forward to welcoming you back once again. I will pass on your lovely feedback to the rest of the team and ensure they get the praise they deserve. Kind Regards, Tom Cobley Deputy General Manager

"Nice room but poor reception"

Stephen2853, England 03/11/2017

Nice, very large room (Number 33) with canopied double bed, two armchairs and a table with a lovely view over the garden, including a distant glimpse of the lake. The bathroom was bigger than some rooms I have stayed in, with modern suite, corner bath, separate shower cubicle. We ate in the restaurant. Nice food and a good selection of courses, well presented. Breakfast was self selection for the first course and orders taken for the cooked breakfast. The sausages were excellent, but the quality of the jam was poor and I would have liked some plain yogurt with my cereal. The staff were very pleasant and helpful. Jaqui in the restaurant was particularly good. The worst experience was arriving. The reception area is dingy and dated. We had to wait at least 10 minutes to be checked in as the only receptionist was on the phone to a customer enquiring and then making a booking. She needed to be able to call on another member of staff when tied up for so long. We were only able to book in when another receptionist came in to start her shift.

"Great value great hotel"

william m, glasgow 31/10/2017

On our fifth visit to the Castle Inn we stayed again in family room 36. Panoramic dual outlook, spacious with king size double and two full sized single beds, sumptuous bathroom with bath and walk in shower, large flat screen tv, tea and coffee making facilities and comfortable seating. We enjoyed the bar restaurant as Ritsons is closed for the winter but was used for breakfast with full and buffet available. This venue is ideally positioned close to Keswick Penrith and Cockermouth. The hotel is fully complimented by a large swimming pool with sauna and steam room (Great when the weather is poor). The food is really good but the service was a bit slow possibly as they were very busy. However service at breakfast was a lot better. Overall excellent value for money. We booked through Late Rooms.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'William m', Thank you for taking the time to leave a review on your recent break with us. I am delighted to read that you enjoyed all aspects of your stay and it was a pleasure to welcome you back again for your fifth visit! Hopefully we will be welcoming you back again in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Not a great experience"

Ali S, Devon, United Kingdom 30/10/2017

Parking was easy and plentiful. The swimming pool was fabulous and a great size. Power cut whilst I was in the shower in the pool changing rooms, no safety lighting - I was in complete darkness for a minute or so. Was scary, especially as there are steps and wet floor - needs to have emergency lighting. The room was too hot, bed too hard, noisy, dusty room, pieces of other peoples rubbish in the corner of the room. 5 of us had booked 3 rooms, booked at different times - My parents who booked first and paid more, had the worse room, small and dusty, my daughters who paid considerably less and booked only a few weeks before - had a huge room with separate shower, bath etc - view of the lakes... felt very unfair the way rooms are allocated.

"Beautiful location"

sweedie, uk 28/10/2017

Very good hotel very close to Bassenthwaite lake . Our room although small was very comfortable , evening meal in the bar very good indeed , staff very friendly and helpful . Would return especially after the planned revamp.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'sweedie', Thank you for taking the time to leave a review on your recent visit with us. I am delighted that you enjoyed all aspects of your stay, I look forward to welcoming you back In the future. Kind Regards, Tom Cobley Deputy General Manager

"4 night relaxing break"

Karen_Ram, Newcastle upon Tyne, United Kingdom 27/10/2017

We had a four night stay in a executive room 64 ,which was spacious ,beautiful views of the garden .Modern bathroom also very spacious. The staff were friendly and helpful .We had are evening meals in the hotel bar which were delicious and good value for money . The staff in the bar were very busy each night but we're always helpful and courteous especially Jacqui and Paul behind the bar.The other waitress who's name I didn't catch was also eager to help even with the language barrier. We used the pool steamroom and sauna everyday.All in all a lovely place to stay when you have been walking in the lakes each day. We will definitely be returning .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Karen_Ram', Thank you for taking the time to leave such a lovely review on your recent 4 night break with us. I am delighted to read that you enjoyed all aspects of your stay, and that you found it to be nice and relaxing. It's always great to read such kind comments about the staff, and I will ensure that they get the praise they deserve for being so attentive to our guests. We all look forward to welcoming you back in the, hopefully, not too distant future. Kind Regards, Tom Cobley Deputy General Manager

"Nice place"

Schnuckiputz, Reading 26/10/2017

We stayed at this hotel for 6 nights with breakfast and dinners. Our room was spacious. The bathroom was modern, with a bath and shower. We enjoyed our holiday here very much. The car parking was excellent with lots of spaces. Breakfast was brilliant served by very friendly staff, especially Anna. We enjoyed every evening meal in the tavern. The food was good quality, not huge choice but everything was tasty, especially the dover sole and the fish & chips (big plate). The hotel advertises itself as a luxury place. It doesn't quite make it in our opinion. To improve the mattresses and pillows would need to be of a better quality and the housekeeping needs to be better. We would come here again as we had a great time and the staff were very friendly and helpful.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Schnuckiputz', Thank you for taking the time to leave such a lovely review on your recent 6 night break with us. I am delighted to read that you thoroughly enjoyed your stay, and will pass on you kind comments to the rest of the team. We hope to see you again in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Could and should be better"

Peter W, Nottingham, United Kingdom 26/10/2017

This has to be one of the most frustrating hotels I have stayed at. On the plus side the hotel is in a great location just outside of Keswick and it has very decent leisure facilities all guests can use. On the negatives the provision of their evening meals is nowhere near what you should expect at a 4* hotel. On our first night we had to send our main meal back as it was stone cold and the carrots were raw. Their second attempt the carrots had all of their water extracted (see photo.) Carrots are not known for their technical challenge to cook properly. On the second night we ate at the bar. 45 min wait, food cold and the bill incorrectly charged. We had money back as they are charging 4* prices but are some way short from delivering it. This extends to the staff esp on reception who never acknowledged anyone coming or going nor asked about our stay when we checked out. Our room was not ready when we did check in, nor had it been cleaned when we came back from our final day's outing. None of these should be something you should demand at any hotel. So on balance it's a frustrating hotel because it has the potential to be one of the best in its locality. As it stands at the moment it is hard to recommend.

"Cream tea by accident"

StephenH H, Manchester, United Kingdom 23/10/2017

We only found this place as the M6 motorway was closed by a serious accident, and the diversion was clogged solid. We were only there for an hour or so at midday during the week. So we got off before the congestion and deliberately diverted thru the Lakes. Anyhow - found this hotel around lunch time and had a really great Cream Tea for 2. - lots of little sandwiches and little cakes - and all delicious.... The hotel was pretty quiet - but seemed to be preparing for a wedding or 2, so that may not be always the same. The staff were great, unobtrusive and very helpful. - they turned a painful diversion into an unexpected elegant light lunch break. Definitely recommended.


versilia2017, Leeds, United Kingdom 18/10/2017

The Castle Inn fell down badly with its provision of evening meals for guests. Inexplicably, the hotel's dining room was closed each evening as management regard mid-October as being in the winter. The serving of bar-meals in the evening was totally outstretched, all tables in the bar were taken from 1900hrs and guests were required to remain in their bedrooms until individual tables became vacant. Management had only to look at the large number of people breakfasting each morning to appreciate that their provision of bar-meals would be totally inadequate. It was impossible to reserve a table in advance except for one couple who were permitted to do so due to 'an arrangement with the management'. When asked if other guests could also have such an arrangement they were informed that this was not possible. We therefore had a situation where there was one rule for the majority and another for one favoured couple. Even if management was unable to only provide meals from the bar menu, there was absolutely no reason why guests should not have been allowed to eat them in the restaurant which adjoins the bar and kitchen. This left the majority of the guests, ourselves included, feeling disgruntled. I cannot suppose what will happen when October half-term holiday arrives. The hotel clearly regards weddings as their life-blood with scant consideration for paying guests. Lighting and the placing of inadequate furniture in the lounge makes reading impossible in the evenings. We had booked one of the hotel's best rooms yet, having arrived in the late afternoon after extremely tiring journey, were unable to relax in our bedroom due to the sound of gun shots from an electronic rifle range that had been established in the room directly below ours. I would definitely not recommend this hotel as being suitable for an autumn holiday.

"Let down by best western"

mark D, North Yorkshire, United Kingdom 16/10/2017

The reception area was full of people taking a break from a conference, the reception desk was covered in dirty crockery. The receptionist brusque to the point of being rude,obviously she was stressed. The room was fine, clean and airy.We went for our evening meal,we were told the dining room was closed,which is fair enough as it is quiet,and we could eat in the bar with an extensive menu including many specials.The food was very average pub grub,the service was poor as the staff did not have English as their first language,on both evenings the made mistakes in our orders.On the second evening when we returned to our room after being out for the day it had been cleaned but the wine glasses we had left, as we had taken drinks back to our room after the two hour wait for our meal on the first evening, had not been taken away. When we left the following morning the only efficiency I saw on both the days we stayed was by the receptionist relieving me of my money.We will never stay here again and would strongly recommend against anyone against anyone else doing so!

"Nice hotel "

85deborah, Chesterfield, United Kingdom 15/10/2017

Stayed here for my 50th birthday. The hotel itself was lovely, great room, very spacious and nice interior. Reception staff were very friendly and helpful, but not so in the bar area. We had a meal on our first night, and have to say, we were very disappointed. There were hardly any staff, and it took 3 attempts to get someone to take our order. There was no friendlyness, it costs nothing to be polite or smile! I had a vegetarian meal, which was too spicy and hot to eat, when we mentioned this, we were told, that's how it is, and walked away. Very expensive drinks, so all in all disappointing. There is a little pub about a mile away in the village of Bassenthwaite called the Sun Inn, fabulous to eat there. Would stay in the hotel again though.

"Wedding "

Chris B, Tenerife, Spain 15/10/2017

Stayed here for Two nights for a wedding the food was okey hotel was very warm for myself I did find the staff let the hotel down which I think the management could do better when employing staff the room was large but was not replenished as it should have been and the drinks were expensive some of the staff needs to be trained to pull the Guinness


jackiemartino, Berkshire, United Kingdom 15/10/2017

Stayed here for 4 nights in a dog friendly room on the ground floor, which was excellent and overlooked the courtyard by the reception. The food was excellent, both breakfast and bar, the staff very attentive and dog friendly. Plenty of choice for breakfast and the hot food was cooked to order. The pool was lovely and warm, we didn't use the sauna or steam room. The hotel was very clean, dogs only allowed in bar not anywhere where there are carpets, which I think is good and fair on everyone.

"Large but very personable hotel"

Howie922, Manchester, United Kingdom 12/10/2017

Booked for one night as was in the area on business. Wasn't sure what to expect but it was a very good hotel. I was given a free upgrade to an executive room which is a nice touch. The hotel is a bit sprawling and goes on a long way but not an issue though suspect if you have mobility issues you would need to be careful which room you had been allocated. On the night I was there the only place to eat was the bar as the restaurant was closed. The food was good but the service lacked a bit of friendliness. Also as there is nowhere else nearby to eat everyone staying seemed to eat in the bar. It was a bit of an issue to get a table, I was lucky as got the last free one at about 7.30pm. Breakfast was fine, all the choices that you could want. Overall a good place. The only downside is that I wanted to go for a stroll, not a Lake District hike but was tricky as there are no pavements so you would have to walk on the road!

"lovely stay"

karenrC2221PY, Cardigan, United Kingdom 11/10/2017

This was our first stay at this hotel. We stayed for 2 nights in a dog friendly room and were very happy. The dog room was excellent with easy access to the outside. The hotel was very good for humans, the food in the bar on both evenings was excellent and the breakfast was good with a substantial cold buffet. We didn't use the spa but it looked clean. All of the staff were very helpful and polite and we look forward to revisiting the hotel again.


User 02/10/2017

Love it we have been twice rooms are beautiful and clean family room was amazing never ever stayed anywhere with a room that big . Swimming pool is lovely with sauna and steam room booking up again going to stay longer

"lovely one nighter"

Arramattic, Beverley, United Kingdom 25/09/2017

we stayed here for 1 night, is such a lovely relaxing place now, ranging over a massive floor space - with conservatory & meeting rooms, sauna, steam room & quite a large well kept swimming pool for a hotel. Our room was very good indeed- nice & quiet, although my Hubby was woken by road noise, but we live in a very quiet village, so for a hotel with the road on 2 sides, I think it does very well. The bar is well kept by very helpful staff there (well done) allowing me samples of the beer before buying. prices for beer may be about average for the area. we sat in the lovely lounge area overlooking the borrowdale valley - so very lovely. There is a tennis court, crochet lawn, and garden, which we didn't use (it was quite muddy underfoot) I think the food prices were quite steep, but we ate out, so can't comment on the quality vs price. Receptionists very helpful & informative. There is a big free carpark here too.

"Lakes stay "

leanne g, Sunderland, United Kingdom 24/09/2017

We came up for my partners birthday. We explored Windermere before going back to Keswick and then our hotel. We booked an executive double for £175 the hotel was easy enough to find. When we got to our room we were surprised to see we had a twin rather than a double but it didn't bother us too much. The room was nice and we had a bath and shower, I do think it was a little over priced but it was fine. We ate our dinner and breakfast in the restaurant and it was delicious the portions were massive. There was some sort of wedding/birthday event going on but we didn't hear a peep. We also used the pool and sauna which was lovely too. All in all a good stay

"A real treat..."

HnP3, Wigton, United Kingdom 21/09/2017

Our room looked towards the fells and Bassenthwaite Lake which was a treat in itself. The bed was extremely comfortable and the room well furnished with a spacious en-suite. We were only able to stay one night but enjoyed the swimming pool, sauna and steam room and later had an excellent meal in the restaurant. Breakfast the following morning was also excellent with a good and varied menu. Every single member of staff was friendly and helpful. We will definitely stay again, hopefully for longer!


Chris E, Yorkshire, United Kingdom 20/09/2017

The word Inn in this case is deceptive, it is a large Hotel, with a medium size leisure centre and many other forms of activities. Uninteresting menu, and the chef appears not to know the difference between pork loin and pork fillet. I had food poisoning while I was there.

"Disappointing Meal "

jobiker, Leeds, United Kingdom 15/09/2017

Visited the tavern for a evening meal on a Thursday night. We weren't given a warm welcome at the bar and told to pick up our own menus and find a table. I feel the bar man was under pressure working on his own doing the bar, orders and serving food. The portion size for the bream was very small with only a little piece of bream served with lots of pasta for the price it was poor. The steak was very gristly and again for the price disappointing. Once we had eaten we left as we found the place lacking warmth from the staff and the room.

"Castle inn hotel"

mitch702013, Edinburgh, United Kingdom 14/09/2017

This hotel is a weird place on arrival walked in front door could not find a sole walked around a mound of corridors then found at last a member of staff at a bar asked where to book in ans she then showed me where to go about quarter a mile down corridors then down four stairs and surprise the reception , but to be fair the hotel is very spread out but very clean meals good but not a place I would go back to .

"A huge let down for a wedding "

Totty-Medic1, Egremont, England, United Kingdom 13/09/2017

Came here for a friend's wedding reception. Although the staff that I spoke to were polite enough, a number of them had a European accent and had trouble understanding orders. We were also told that the bar in the venue room did not have a coffee machine and that we would have to go to the other side of the hotel and carry a hot coffee all the way back every time. Your not telling me it only has one coffee machine in the building. There was a hot, or should I say luke warm Buffett for us to enjoy. I use the term buffet lightly as it was mainly empty plates when we got to it and we were about middle of the group. They seemed unable to rotate the food and bring it out quick enough. They only had 1 person on the bar the whole night for well over 100 people which meant bar service was very slow. Then came the price, £3.10 for a small cup of coffee( I was the driver for the evening) and over £3.50 for a pint.On the plus side, the place boasts wonderful view and was very clean and tidy.

"Better than 'Average' but not quite 'Very Good'..."

GeoffSelvidge, Maidenhead, United Kingdom 12/09/2017

To explain the title of this review, I will highlight the points that caused me write it. I arrived for my one night stay on a motorcycle on a very wet day and was surprised to find that for a Lake District hotel - an area which is more often than not wet - there is no drying room. In an hotel of this size and quality surely space could be found? Some areas of the hotel are in in need of redecoration as they are looking a little tired. Whilst the swimming pool is a good size the jacuzzi was not available for use. These points are why I feel the Castle Inn falls just short of the 'Very Good' accolade. For the rest, the bedrooms are a good size with comfortable beds and the bathrooms are clean with a separate (good size) shower cubicle as well as a bath. Food choice in the (rater small) bar is reasonable but the portion sizes are a little small for the price.

"Wedding stay"

Cherrelleious, England 05/09/2017

Wow why a place and I can understand why our friends chose to get married there. Car park is huge, no issues get parked. Great location and impressive views. The hotel was like a maze at first until you found your bearings. We checked in no problems and our room was ready unlike a few others in the wedding party. Staff were friendly. We were really impressed with the room (63) Out the way, so nice and quiet. Quite big and traditional room with a modern bathroom, with a superb view. No quarms with the hotel and our stay. Food was lovely and no dry bar. I would recommend and return.

"Nice location"

User 05/09/2017

After a long drive it was good to a pleasant bedroom with all the creature comforts you would need. The restaurant serves a good menu with high quality food. The bar snacks are quite substantial too. The views when it is not raining are fantastic. If you are in the area it is well worth stopping here before venturing out into the hills. I would whole heartily recommend this hotel.

"Beautiful setting, staff who go the extra mile to make you comfortable"

stephjb61, Leicestershire, United Kingdom 02/09/2017

Had a 3-night stay, our second at this hotel. Comfortable, clean, well-equipped rooms. Great selection and high quality food at breakfast and a couple of meals in the hotel Tavern - beautifully cooked roast Hake with crispy chips for only £12.50. What really makes this Hotel is the Staff. I had requested in advance facilities in the room for my mum who is disabled and the Staff were able to allocate this. Any requests during our stay were met with a helpful and friendly response and I cannot praise them highly enough. The hotel was, deservedly, busy during our stay but this did not affect the high standard of service.

"A Super Place"

User 29/08/2017

This stay was booked on Secret Escapes. We received a warm welcome. The room was very comfortable. Service was consistently good. We dined in the restaurant rather than the bar., and the menu contained a very tasty selection of food which was beautifully cooked and served in a stylish manner. This hotel is definitely somewhere I hope to return.

"Awlful. "

Christina B, Cockermouth, United Kingdom 28/08/2017

Went bank holiday Monday for lunch. Arrived around 2pm. No tables for 3 so had to stick a chair on the end. Took over 15 minutes to get served but a very uninterested waiter. Order steak pie, afternoon tea and chips. Steak pie was okay. But the afternoon tea was truly awful. Nothing was homemade, the cakes were like something you'd expect out of Aldi. Scone was small and had butter icing on?!? Cheesecake was off, obviously been out of the fridge for too long. We had to ask for the tea which just seemed like a hassle for the waiter. No one came over to check on us. Having worked in hotels in cumbria that serve afternoon tea this place is the worst. Bad food and even worse service. Avoid much nicer places.

"Peace and quiet"

Alan F, Barton-upon-Humber, United Kingdom 26/08/2017

Stayed here 4 nights dinner bed and breakfast with a coach holiday (Acklams). Rooms good with comfortable beds,good shower,ironing board and iron,tea and coffee plus a free safe in the room.Although we were on a set meal plan and the choice was good as was the quality the bar meals looked excellent.The bar served local ale and decent wine,all the staff were pleasant and polite and nothing was a trouble.The hotel is in a quiet location which made for a peaceful stay,the grounds of the hotel are well maintained.

"Terrible All Round"

Cracko_Karen, Cumbria, United Kingdom 23/08/2017

Went for lunch. Very disinterested, long-faced staff who were happy to keep us waiting without a so much as a 'sorry'. Ordered basic choice of pate and some sweet potato fries, and the corned beef hash. Took almost 30 mins to serve, and would like to say this was down to waiting for the fries to be fully cooked, but 75% of them were raw in the middle. The corned beef hash should really be called 'potato mush hash' as you needed a magnifying glass to spot any corned beef. Would have complained, but wasn't prepared to wait for 20mins to get the staff's attention.

"The room was really nice."

ArtistSueChester, Chester 20/08/2017

The Hotel is not as close to Bassenthwaite, Keswick, or the Lake in fact, as the advertisements would have you believe. Pretty naughty deceiving paying guests because the walk to the Lake or Bassenthwaite is quite dangerous along a very very busy road. Be very careful. The service for the evening meal was rather slow but the food was lovely and tasty. It was impossible to watch the TV as the programmes kept dropping out.

"A nice hotel, but requires improvement (AWFUL wifi)."

User 20/08/2017

My fiancé and I booked the Castle Inn hotel as we were having a staycation in the Lake District this year to see the sights and do plenty of walks. We booked 4 nights here (start of August); I can sum up the stay as ‘ok'. Nothing to write home about. Initial point – make sure you don't rely on the sat nav. As other people have stated, the post code takes you down a very small little road which is quite hard to turn around in. Instead carry on along the road that you are on, do not make the final right hand turn that it suggests. The hotel looks very nice, and has a large car park with good size spaces, which is useful for us as we have quite a large car. The reception is very nice and we were checked in by a very friendly and welcoming member of staff. I'm sorry, I can't remember your name. Wifi: If you plan to use the free wifi service, be aware that you are going to become best friends with the reception or the bar. It appears to reset itself and you have to stand around in reception or sit in the bar for the password page to load up! This will not happen in your hotel room, trust me. We tried several times and for decent amounts of time before we gave in and visited the reception area for it to load. We did mention this to reception throughout our stay, but were told ‘it is complementary service'. I'd say, even if it complementary, if you are advertising it then I'd make sure it works and is to a high standard. Seeing as we were using it to plan walks, it was a factor is deciding the hotel. In future, I wouldn't pick this hotel unless the wifi was improved. Room: We were in room 60, which was lovely and spacious with a lot of light and GREAT views. The downside of the room – the cleaning of the room. It appears that cleaning is only done on the surface! Bathroom floor wasn't cleaned between days, bedside table wasn't cleaned and as we were drinking drinks from the bar, we would sometimes bring the glasses back. These were never taken out the room…we had quite a collection by the end! Food: The bar food – we ate in the bar 2 of the nights as we were very tired. Each time we were impressed with the food! The portion sizes were good and the taste was great. What needs to be commended is the service in the bar. Paul (I think that was his name) was outstanding and it a credit to your organisation. Very helpful, cheerful and excellent service was provided by him, even on one of the evenings when there was a wedding elsewhere in the hotel, he appeared to be on his own. I've worked in the service industry and how he handled that evening was fantastic, as I said, he is a credit! Yes, it was a little slower, but to say he was on his own, he did amazingly. Overall – the hotel is ok. Nothing to write home about and if/when we return to the Lakes, we'll probably stay elsewhere!

"Great night sleep"

elledee2013, Aberdeen 10/08/2017

Check in at reception was efficient and the receptionist very pleasant. Our room number 15 was up a small flight of stairs and along a maze of corridors. The room itself was spacious but a bit dark due to it being in the old part of the building with very small windows. This wasn't a problem though. It wasn't far from the roadside so there was a bit of traffic noise although this didn't bother us through the night. The bathroom looked as though it had been recently refurbished as it was very contemporary with both a bath and a separate shower. The shower was very powerful with plenty of hot water. The bed was extremely comfortable with a mattress topper on. The room was warm, but reception were happy to provide a fan and a separate sheet so I wasn't hot through the night. The leisure facilities were excellent with a steam room, sauna and pool. Pool towels were provided. The bar was really nice and the bar man very pleasant. We ordered starters and mains but given the size of the portions we probably could have gotten away with sharing a starter. The food was excellent and served very hot. Breakfast in the morning was set out in the conservatory with lots of options to eat. Full English was available to order as well as a few other options. I opted for the Eggs Benedict but was quite disappointed with it. However, my husband had the scrambled eggs and thought they were delicious. Plenty of onsite parking is available. Be wary of using the postcode in your sat nav to get there as it takes you along a country road which has no spots for turning. If coming from Keswick, continue past the road end that it has you turning up as the hotel is about 100 yards further on the main road.

"Good facilities needs more staff"

steve18252016, Chelmsford, United Kingdom 09/08/2017

My wife and I spent three nights there recently. We booked a twin suite (room 23) which was excellent, made up of three rooms. The problems we encountered were in relation to levels of service. The people who served us were of a high quality, but there were not enough of them. If you are catering for two weddings plus other guests you need more than one person on the bar. Things were not much better in the restaurant on the Saturday evening. We were a party of 18, which they could not cope with plus the weddings. One main course turned up after the rest of us had finished ours.


sjedfoot, Jedburgh, United Kingdom 08/08/2017

We stayed in this hotel for a weekend - room 39 - the room was shabby and cleaned only on the surface. The armchair was ready for the tip - the leather was cracked and peeling and stuck to clothing. Receptionist hinted this room allocated because of booking through The bar service was slow, not because of staff inefficiencies but because the bar man was on his own serving drinks and food for most of the time. I could not fault the food when it did arrive. The carpet in the lounge off the bar was shabby and the tables of drinks left lying. It is not the standard of Best Western we have come to expect and I would not recommend a stay here.

"Sunday evening meal "

User 07/08/2017

Reasonable food, at a fair price. More of a upper end style rather than value for money pub food. If your looking for quantity rather than quality I'd look else where. But if you are prepared to pay slightly more for quality rather than portion size this place is worth a visit


kathyhaywood1948, Thornton Cleveleys, United Kingdom 03/08/2017

Made to feel very welcome by the lovely Rachel. Good size twin room. Bathroom had good size bath with separate spacious shower. Food very good and excellent value. Ideal base for walking with spectacular scenery. Would stay there again any time

"Poor customer service"

Gordon M, Glasgow, Scotland, United Kingdom 02/08/2017

Stayed Wednesday in July for 2 nights. Positive is the good room size, pleasant quiet location. At £80 per night without breakfast (would be extra £10 a day) I regard it as poor value for money. Leisure facilities are small and dated and no comparison to Village hotels. Sink bowl in bedroom toilet is round and nowhere to place soap! Bed sags badly in th middle. On the Thursday evening at around 10pm a member of staff knocked on my door saying that there was a power supply problem and asked me to check lights and sockets. The lights worked ok but all the wall sockets were not working. This resulted in no table lamp for reading, no television, no kettle, no shaving point. The next morning at check out the reception staff had not been informed of the overnight problem so again I reported the issues. I was told that a manager would contact me. This is now 5 days and no communication has been received.

"Beautiful hotel, grounds and scenery. "

Andy I, Leamington Spa, United Kingdom 29/07/2017

Stayed here with the family as a one night stop over on the way to Inverness and wasn't disappointed. Hugh room with a beautiful modern bathroom, very comfy beds and fantastic views of the valley and gardens. Dinner was lovely with a wide choice for the kid's, even my fussy autistic son was happy! Not over priced and nice to have a buzzing atmosphere in the bar on a friday in the middle of rambling country. Definitely a return visit soon.


paulihos, Manchester, United Kingdom 29/07/2017

The hotel, although marketed as a 'Plus' hotel, doesn't actually have many pluses. Check in was speedy and friendly, however from that point it was downhill. Entering the room, it smelled damp, and quite frankly of bad body odour. The bed was probably the most uncomfortable bed I have ever slept on, and was sagging badly in the middle. Be aware that they probably haven't changed their mattresses in over 10 years. I found long red hairs on my bed sheets (I have short brown hair.. so not mine!!), and the room was generally tired and very dated. Absolutely nothing like the pictures. I called reception and explained that the bed was not acceptable, to be told that the hotel was fully booked (it seemed completely empty to me), but she found one room I could look at to check the bed. I was told to go to reception to get the key, so I had to get changed again, go back to reception, pick up the key, go to see the room and back to take the key, then back to my room. Not good customer experience. When I went to the other room, it was in a dark corner of the building, cars parked up to the windows on 2 sides of it, smelled even worse than the other room (think musty urine), and the mattresses were equally as bad. On first glance, the bathroom looks nice and modern, but taking a shower in the morning, the water pressure was non existent and it was cold, even though I had it on the hottest setting. After a long drive, and a long day at work ahead, this was the worst possible start. Breakfast was average at best... eggs benedict came with bacon so thick and undercooked it was like gammon, the muffin was like cardboard, and the eggs although undercooked outside, the yolk was hard. Overall, this was probably one of my most disappointing hotel stays ever. I travel for please and business over 50% of the year and clock up 100's of nights in hotels per year. This will be my first and last visit here I'm afraid.

"Friendly staff, good food"

Mike C, Cardiff, United Kingdom 28/07/2017

Booked an Executive Double room. Great room, good views. Not accessible by lift, stairs only, so check with hotel before booking!! Staff were all great, so most likely to be helpful and advise you!! Ate in the bar, good food, all hot and well-cooked. Very pleasant stay and would re-visit if up there again.

"Perfectly accommodated late arrival and early head for the Fells"

JacobSol, Jerusalem, Israel 24/07/2017

Though it is certainly possible to stay at a more accessible Lake District location, the mountain-surrounded accommodation near Bassenthwaite Lake perfectly served our party of four about to make an early morning-start 10-hour climb circuit of Scafell Pike. Despite our very late, unconventional time of arrival, the friendly reception made us feel very much at home. The room was well-appointed, very clean, and had all the necessary facilities for relaxation. Best of all, the bed was of the right firmness for a perfect night's sleep. Breakfast, in comfortable surroundings was generous, including cooked items and a wide range of food. The staff members at the desk were very friendly and helpful, and spared no effort to take care of our fairly wide-ranging needs.

"Poor Customer Service"

jane186478, Newcastle, United Kingdom 22/07/2017

We stopped off at the Castle Inn Bassenthwaite on Friday for lunch. No one else in. Ordered a soft drink, and a pint of ale - which was cloudy. Had to ask for another. This did not clear either, the waitress came to take the food order, saw the ale was still not clear, and looked the other way. We then waited 45 mins for fish and chips! When it eventually came we asked why it had taken so long - to be told that there was a problem in the kitchen!!!!!!! - as if that made it ok. Why not inform the customer there would be a delay? The place only had two other customers in, so the staff were not exactly rushed off their feet. Won't go there again- obviously customer service is not their priority.

"Just above average"

FrankJ123, Whitchurch, United Kingdom 17/07/2017

It's very difficult to go a proper assessment of this Hotel as it varies so much, great location, my room was very spacious, really good bathroom. Then I went to the bar and eat, average selection of drinks at the expected hyped up hotel prices. I only had a bar snack, but it was very poor quality, service was OK "just"

"Great views."

thinkpositive2017, Surrey, United Kingdom 16/07/2017

Second stay at hotel not as enjoyable as before. Swimming a bit chilly but clean. If the rate was £80.00 cheaper; it would justify. Hotel needs a little bringing up to date. It's a country hotel but looking a bit tried. A couple of problems with room broken toilet seat and my sons bed was broken. Very unhelpful on departure, no refund and told me to write in. I think it would be better to have a guest departing on a positive note. Cleaner rather loud in the morning.

"Friends get together "

Hartley1234, Manchester, United Kingdom 15/07/2017

This is our third stay at this hotel because of its lovely location. Last stay 3 years ago. This stay I really noticed an improvement. The hotel is getting a bit of a face lift not that it's too bad. The room was nice ours a bit dated but no complaints . Bar food on Friday evening good nothing to blow away but very nice bar food . Breakfasts lovely anything anyway you want . Evening meal in the restaurant very nice indeed and not too pricey and good quality. The staff were very helpful and professional couldn't fault at all . Lovely place I think we are becoming regulars ! Will be back .

"Handy for a sleep over"

Sam F, Morecambe, United Kingdom 13/07/2017

We were attending a wedding nearby and took this as the closest option for a place stay. Rooms and beds were nice and comfy and we even got a service for our 2 night stay. The breakfast had loads of choice for everyone, but the bacon is cut so thick it's like gammon and the sausages were tasteless, that's a personal thing for me, they had croissants and crumpets which I equally love, amongst other stuff. We came back from our wedding venue at 1am to find a real fiasco going on with a coach was from a wedding that had taken place at the hotel and everyone was so drunk nobody wanted to get on the coach. There were ladies asleep in the hallway that we had to step over to get to our room, but as we were inebriated too it didn't bother us at the time. This is definitely only a place you would use to get your head down for the night

"Pretty ok really"

AMW1970, Newcastle 12/07/2017

We stopped after dropping the kids on a D of E practice expedition in Keswick - so this place was really handy. The idea was to have a rare night away together somewhere a little special. First impressions were a little dated rather that special. The place could do with a bit of investment. The check in was smooth, and the room nice enough. It was a little more up market than my usual Premier Inn and our room which was a long way from reception had a nice garden view. The bed was AWFUL - the sort of KNxCKERED old thing you would expect in a tired old budget guest house. I have not "suffered" roll together on a spring bulging mattress like this for a long time. When we reported this to reception at check out we were told they would look into it. We were not looking for a refund or discount but at a Premier Inn (their beds are ALWAYS great) there would have been no quibbles and the good night guarantee would have kicked in. It was a Monday night just before holiday season but the place was VERY quiet. This was good in some respects and but the atmosphere was poor. We opted to eat in - a very pleasant meal. It was a bit odd that when we presented to the restaurant to see about a table we were told we needed to go to reception to do this. There were literally dozens of empty tables at this point. We went to reception, booked for half an hours time as we then thought we would have a pre-dinner drink and when we arrived at the alotted time there was no sign of our booking. Breakfast was reasonable but not great for the price. We achieved a night away and all in all it was ok but i'm not convinced I would be returning based on this visit.

"Only came for Sunday lunch. But that was delicious."

Stilton54, Bristol 05/07/2017

Excellent position on the north of the Western Lakes, close to A66. Bassenthwaite lake is just round the corner, and it's beautiful. About 5 miles out of Keswick. Staff seemed nice. Can heartily recommend Sunday lunch there !

"Better options nearby"

Sofia P, San Francisco, California 04/07/2017

First of all, this hotel was not in Keswick - it's a good 15 minute drive to Keswick town. We probably got the worst room in the hotel (possibly because we booked via It was damp, dim, dated and the toilet malfunctioned multiple times. There was barely any room to move in the bathroom, and everything looked like it had seen better days. We discovered many charming B&Bs and farm houses in Lake District we wish we would have stayed and had a more personal experience than at Best Western. Do your research and stay at a B&B instead. No breakfasts included - but we had dinner at the hotel restaurant and it was excellent though.

"Wow... impressed but comes with price tag"

Megan J, Liverpool, United Kingdom 30/06/2017

I was impressed by the high finish throughout, the staff were always cheerful and very helpful and the service was excellent. And even your standard double room was HUGE, lots of space and separate table and chairs. However, don't expect even a few days her to be cheap... for example the room service they offer costs £4 per tray add that to the £7.50 you would have to pay for 'a sandwich'. Regardless of the price the food was really good. Breakfast choice was your average for a B and B/hotel stay but couldn't fault it, you had a choice between the Tavern (adjoining pub) and the restaurant on an evening, bearing in mind there wasn't another pub in the village! Main meals were £10-15 at the Tavern and either £25 for 2 courses or £30 for 3 courses at the restaurant (per person excluding drinks). The spa facilities and gardens were also of a very high standard and the hotel is very close to the Fells in the Northern lakes if hiking is your thing, but little else was in walking distance.

"stop over on way home"

carolyndewar1, Edinburgh, United Kingdom 22/06/2017

I loved this hotel.The rooms are great and we always travel with our dog so the room was away from the main body of the hotel in fact it was our own main door right next to an excellent dog walking area.The only strange thing about this hotel is they insist on you bringing a dog cage incase you have to leave your dog on its own,so we went out and bought a dog cage and nobody at the hotel asked us if we had brought one.however the hotel was lovely,great staff very friendly and helpful.Food was excellent had breakfast there also an evening meal in the bar.

"Nice hotel in a beautiful location"

Sugandh M, New Delhi, Delhi, India 21/06/2017

Just about 10-15 minutes drive from the Keswick city centre. Next to the Bassenwaite zoo. Wifi enabled, nice rooms and gaming room for kids n adults. Nice restaurant and in room dining service available. Car park available. Nice hotel to spend tome and stay with your Family.

"Excellent stay"

User 21/06/2017

The staff here were very friendly and kind. When we checked in the receptionist (I think her name was Rachel, she had black hair with a fringe) was so friendly - possibly the most welcoming and friendly receptionist we have ever experienced. She was very bubbly, happy and helpful - and immediately we felt comfortable and welcome into the hotel. Our room was lovely, big and very clean. Even though when we stayed it was extremely warm, there was a fan in the room which helped and we slept really well. The pool facilities were great - we were just a bit disappointed how there was not a jacuzzi but we were informed by Autumn there will be. The gym facilities were also good. The breakfasts were amazing. The service was excellent and the vast amount of options gave us good value for money. The hotel also had lemon and lime water near reception every day that was chilled and nice to have. Very good location and would definitely stay here again.

"Fathers Day Fail"

User 19/06/2017

I booked castle inn for a night stay with my husband for Father's Day. I contact the reception to see if the tavern were still serving Sunday roast...yes they say. Go yo the tavern and sold out!!! Room was unbelievably noisy and had young baby who was up still 3am due to the noise. Contacted reception to cancel breakfast as baby had only been asleep a few hours to be told they would not provide a refund for breakfast and no apology for the noise. Very disappointed with overall service.

"Lovely stay"

coord47, Middlesbrough, United Kingdom 19/06/2017

Stayed 2 nights following a family party. Very comfortable room and accomodation. Pool, and fitness facility great. Tennis and other outdoor games and a popular Games room. Food and drink good. Great location both for Bassenthwaite lake and only 9 miles or so from Keswick. Free wifi. Would consider coming again.

"Visit spoiled by noise at night"

Liffy G, Glasgow, United Kingdom 16/06/2017

I would review this hotel well (rooms clean and spacious; dining choices good) but our overnight stay was terrible because we couldn't sleep! Our room was directly above a public room where guests stayed talking, playing music until early hours of the morning. We phoned down to reception and the night staff asked them to turn it down but finally my husband had to get up to do the same. At just before 2 a.m. it worked! We complained the next morning and were assured that the duty manager would contact us within 48 hours about it. A proper apology (even without any refund on the payment) would have been fine but we've heard nothing despite being promised. A real pity.

"Excellent experience"

MistahLee, Warrington, Cheshire 12/06/2017

Stayed in the hotel as part of a works conference, plus we walked the Coledale Horseshoe the following day! The hotel was superb, conference facilities were excellent, staff were very pleasant and helpful, the food was gorgeous (the homemade coleslaw was the best I have ever tasted) and the room I stayed in was really nice, spacious and the bed....god, the bed was one of the best I've slept in, I just sank into the mattress!) I would definitely recommend this hotel, just a shame I didn't have time to sample the leisure facilities. If I had one gripe, It was that the cooked breakfast was t up to much, there wasn't there, but the continental option more than made up for it with so many choices! Thanks for a great stay!

"Great Hotel, great food and facilities. Poor rooms."

Ian1096726, Thaxted, United Kingdom 12/06/2017

Stayed 3 nights in great weather. Generally this hotel is worth the money but the rooms certainly are not! The position and grounds are great, food excellent, quality drinks,staff pleasant and helpful. Great pool and gym. But the room was awful. Very small, wafer thin walls allowing noise from all adjacents and corridor and very poor ventilation - 1 tiny window.

"Stopped for bar meal"

garyhh2016, Airdrie, United Kingdom 08/06/2017

Dropped in here for a bar meal when out with the family and two dogs. The food was lovely had a really enjoyable beef fajitas, with a nice spice kick. The staff was very helpful, had two larger dogs and there was a nice table in corner of bar which gave us plenty of space. Staff were good with dogs and got us water. Well worth a visit.

"Nice place"

Digory, Kingsbridge, United Kingdom 07/06/2017

This is a very well run hotel from efficient check in through to room cleanliness and all the choice of food offered. The staff encountered were all pleasant and knowledgeable about the surrounding area. Food quality was very good.

"How do they do it?"

User 01/06/2017

The Castle inn Hotel management and the staff have a rare skill in making you feel that you are the only guests staying there and yet the Hotel can be full!. It is a real pleasure to stay there and sample this, no matter where you go there is a seat for you and staff to serve you with a smiles and chat inside or outside. Then you have breathtaking views and easy access to the mountains of Lakeland or take a stroll through their beautiful gardens. We have visited many times and never had a reason to contradict these words.

"Standards Slipping"

keithg123456, Workington, United Kingdom 30/05/2017

After staying at The Castle Inn in 2016 we returned this year in May we found the standards had slipped. The reception staff were very friendly and helpful. We booked a executive room and though it was very clean and spacious it seemed almost identical to the standard room we had previous. We ate in the bar and restaurant and while the bar staff and food was excellent we felt the restaurant food and service was poor compared to our previous visit. We found the leisure facilities to be very good and very clean.The hotels location is in a lovely area of the lakes We felt there was a number of new and inexperienced staff that let the hotel down and made our stay less enjoyable than our previous one.

"Reasonable hotel but a little far out and not value for money"

User 29/05/2017

We booked this quite late for a Bank Holiday weekend. At the price of £350 for two nights (incl breakfast), we were expecting something fairly decent. It is a lovely building, and the staff were helpful. We arrived on our first day when it was hot and humid and to our surprise there was no air conditioning and we were told none in any bedroom. I know it is an old building but this was a major issue! Breakfast was good but the restaurant for dinner was not to our taste so we went into Keswick. Keswick is £30 return by taxi (if you get the right company) so this added to the cost. There is a pub that does bar food. The jacuzzi in the leisure club is still broken (referring to an earlier Tripadvisor post). Overall we enjoyed our stay but for the money, I am sure you could do better.

"Excellent room, spacious and clean, fabulous food in Ritsons"

Vicki B, Whitby, United Kingdom 29/05/2017

Enjoyed a2 night break, beautiful pool, sauna and steam room, lovely spacious room. Love the food in Ritsons, menu like Masterchef. our third visit will be going again. service in reception and everywhere was high standard

"Excellent base for NW Lakes"

Mike L, Swansea, United Kingdom 28/05/2017

The Castle Inn Hotel is an excellent base for any activity in the NW Lakes. Convenient for public transport, the bus stops right outside the hotel, we were able to leave the car in the car park for several days. Friendly staff with good service at breakfast and in the bar. Room was comfortable with views of the garden and Bassenthwaite Lake. We could have done with more cupboard/storage space but this wasn't too much of an issue. Would definitely stay here again.

"Remember your torch"

User 25/05/2017

We stayed here about 2 years ago and loved it. Decided to come back, and as Mum has problems getting in and out a bath/shower asked for a room with just a shower. This was the room which they tell us is for disables people. Room 11 - it has 3, what I can only describe as slits of windows, which makes the room very dark - no view at all. The first night the fire alarm went off, twice (false alarm), the kettle in the room didn't fit under the tap of the tiny sink to fill, so we asked for a smaller one and were given a teapot..... Service - the chap in the Bar was great - couldn't do enough to help you, even if it appeared he had been left to deal with an awful lot of people on his own. All in all this has been a very disappointing visit, which we had been so looking forward to- certainly not worth the money in room 11.

"Lovely short break"

douglas621johnson, Shildon, United Kingdom 24/05/2017

Arrived at hotel early afternoon Friday. Weather was bad but staff very friendly. The food in the bar was excellent and the waiter Raul was brilliant. The prices for food and drinks reasonable. All staff very amenable and friendly. The executive room was all on the flat for me and quite large, the bed was comfortable and when we asked for more pillows they were brought very promptly. We didn't use the pool or gym as I am disabled and find these things just too difficult. Overall we had a very pleasant stay and would recommend this hotel to friends and family.

"Location is excellent"

User 24/05/2017

This is a nice hotel, we have stayed here quite often. The rooms are good quality and the location is peaceful but the bar prices are scandalous! Even for the Lake District. It's a shame when you know you're getting spanked !!

"Glad we stopped off here for one night"

aitchraz, Yateley 22/05/2017

The Hotel is lovely as are the staff. The room was very spacious the we had to move as the first rooms TV did not work. This was quickly put right by a move to the room above. We had diner in the bar which was very good. Breakfast was good too. This hotel is a really nice place to stay in Cumbria.

"Two night stay with friends"

James S, Glasgow, United Kingdom 22/05/2017

This hotel is situated a mile from the village of Bassenthwaite which is in turn about 7 miles north of Keswick so requires own transport. We only had bed and breakfast but there was a really good choice and rather than the usual buffet style main course it was served by order at the table. Juice, cereals etc were buffet style from the ante e-room. Bedrooms were very comfortable and the ladies enjoyed the large swimming pool and well equipped gym. table tens and putting green available as well but we did not try them out. Pleasant little bar with reasonable prices, which came as a surprise for this locale. Beer at £3-50 up to £4-20 a pint. Bootle of wine under £20 General room prices fluctuate wildly so shop around the various web providers.

"One night stay."

BoroloBoy, St. Helier, United Kingdom 17/05/2017

I recently had to stay in the Keswick area and booked the Castle Inn. Hotel was good with a clean and very spacious room. Food excellent and staff fantastic. I would have no hesitation in recommending this hotel.

"Absolutely horrid"

John J, Southport, United Kingdom 08/05/2017

We stayed here in march for my birthday with my partner for a treat how wrong was we,I've been in contact with the manager but no reply back so here goes upon arrival we found the room to be uncleared i.e. Bed sheets dirty,cobwebs all over the lights,we went down to reception straight away to complain before leaving there for a few hours they went up to try and sort out upon returning taking a closer look we found mould around the shower head,toe nails in the corner of the room,wallpaper hanging off,net curtains looked like they had been cut with a chainsaw,more cob webs,dirty tiles in bathroom,shower seal on door missing,stained furniture ,even the jacuzzi wasn't in use not that I would of gone in there,absolute disgrace to yourselves and your cleaners we will never return we were then contacted for a £20 refund there having a laugh we have photos of it all for proof

"Comfortable well priced hotel"

The1980Don, Greater Manchester, United Kingdom 08/05/2017

We stayed for a stop over here. We found the room to be very spacious and comfortable. The room was well equipped. We partly chose this hotel due to the on site pool / spa facilities. We were a bit disappointed with these. The jacuzzi appeared to be out of service, although the pool and sauna were fine - these facilities would benefit from an upgrade. We ate in the bar in the evening. It was not cheap, but the food was good and service was good. Some good ales on the bar. We found the reception staff to be very friendly and helpful throughout our stay. Plenty of car parking. All in all a very good fun stay in a comfortable hotel. Issues with the leisure suite noted, but this would not stop us from staying again.

"Excellent Customer Service & Value"

Gill L, Haydock 07/05/2017

We stayed one night as part of my husband's birthday present. We had a lovely friendly and warm greeting at check in and were shown to our room, which was a nice touch. We were in Room 27 and for us, it was a touch too small. it was crammed with furniture, and we didn't have too much room to move. It was quite a warm day/night but we were pleased to find a desk fan in the wardrobe, which was much needed as the room was a little stuffy without much ventilation. However, we would definitely come back as it was in a great location, easy to find, the staff were amazing and both the evening meal and breakfast were tasty and good value for money. The room we had was spotlessly clean and the bathroom in contrast, was large and had good facilities. We had a great time.

"Much improved, but food prices to match"

Arramattic, Beverley, United Kingdom 04/05/2017

We popped in for a cheeky beer. We stayed here a few years ago & it was mediocre. Much improved decor & service now. Food prices are expensive now (we didnt eat, so can't comment on quality) beer was good though

"Nice quiet location "

User 04/05/2017

Nice quiet location despite being at a Crossroads of two roads, the roads aren't mad busy. Loved our Overnight stay, lovely big Comfy Bed with the usual Best Western Quality. Lovely food for breakfast next morning - definitely 4 * quality

"Little things...."

melt0w, Harrogate, United Kingdom 01/05/2017

Why is it that when I have a confirmed booking for a TWIN room, I then get presented with a DOUBLE room? Then to make matters worse, when shown to a 2nd room that was also made up as a DOUBLE. 3rd time lucky - eventually the reception staff found us a twin room which I suspect they saved for single travellers, as the room only had one set of towels and we had to ask for a 2nd set. A bad start to what I was hoping to be a relaxing weekend. 3 nights DBB – 2 evening meals in the bar and one in the restaurant. The food was excellent, and the staff were helpful without being intrusive. Thank you. Small points, but can I suggest the chef/waiting staff try some of these issues: 1. Eating the breakfast cereal from soup bowls – these are designed for soup not cereals! 2. Serving profiteroles on a slate, with a jug of pouring cream! 3. Serving another sweet in a sundae glass with a desert spoon – a teaspoon would have been much more appropriate. Would I choose this hotel again – very unlikely; overpriced for what we received. Attention to detail is so important, and that detail was definitely lacking.

"A perfect weekend break"

Zavazah, England, United Kingdom 29/04/2017

We thoroughly enjoyed our stay at the hotel. It was ideally placed for a family wedding nearby and for a spot of osprey watching. Our rooms were fantastic and the staff were very friendly and helpful. Breakfast was excellent, with so many choices. The haddock and poached eggs were cooked to perfection. Would definitely stay again. Highly recommended.

"An enjoyable stay"

Alice R, Lancaster, United Kingdom 28/04/2017

We have stayed here before and are Best Western members so took advantage of the newly introduced reduced price scheme for members. The room was very comfortable with a lovely large bathroom with a deep bath, perfect for easing aching muscles after a walk on the fells! We ate both nights in the bar and the food was excellent. Staff were as always, friendly and helpful.

"Afternoon tea"

Bogusza, Carlisle, United Kingdom 27/04/2017

We haven't stayed in the hotel but used leisure facilities (pool, sauna and steam room) and had afternoon tea which was really nice and tasty. Location and views are amazing. I have to admit that there are different answers to the same question depending on who you ask - receptionist says version A, bar staff version B and they are contradictory... If you need help, try with various staff members. Maybe more training required so hotel policy is equally known to all?

"Very pleasant"

User 26/04/2017

We stayed there just for one night midweek. Plenty of parking outside. Arriving about 7:30pm we were welcomed by the receptionist who was friendly and professional as she checked us in quickly, told us all the useful information and showed us to our room. Our twin room was relatively spacious with all the usual amenities and a great view down Bassenthwaite Lake. We didn't sample the restaurant but after a good night's sleep we enjoyed breakfast in the hotel which we had paid extra for when booking. Checking out was a quick and painless experience. Would definitely return.

"Will not be back"

Derek H, Cumbernauld, United Kingdom 21/04/2017

Where to start? Stayed for one night after a long day, check in OK but room key didn't work so back to reception, didn't need this. Had work to do so before dinner thought I'd catch up on Emails etc. Connected to WiFi but no internet on any of my 3 devices, assumed it was just down for a while. Went for dinner, 1st in restaurant so got to choose my table, service was OK, staff friendly, choice slightly strange, no steak on menu. Food was at best OK, duck was tough and black pudding fritters were not to my taste at all. When I went to sign bill, told there was no credit but the receptionist had asked if I wanted to leave open for charges, a little disappointing as it took at least 5 minutes to get my account opened up. When i checked my dinner bill I'd been charged for 2 drinks in the bar that weren't mine, another 5 minute wait to get that cleared up. When i got back to my room, the WiFi still had no connection, there was no mobile signal and 2 lights in the room didn't work, the TV remote only worked when within 2 feet and directly in front and centre of TV. I booked a superior room, gawd help anyone in standard and it was bloody expensive for what was offered. I gave up. On check out I mentioned the issues, got no apology offered no discount and was told the WiFi does that as it was now OK, a lot of use that is. If they know of problems, get them fixed pronto as almost everyone now uses the internet both for business and personally. The breakfast was the best part of the entire experience.

"Lovely hotel, great staff, good food, excellent room and a brilliant location"

mkgeorge, Derbyshire, United Kingdom 21/04/2017

We stayed at the BEST WESTERN PLUS Castle Inn Hotel for one night. The staff were great, the food in the bar was lovely and we really liked the location. We also used the health suite which was really welcome after a hard day walking up a mountain! We opted for an executive room and requested a four-poster bed in advance. The room was superb! Breakfast was good and served at your table (rather than a buffet). All in all a great stay and we'll definitely be back.

"Not worthy of the rating!!!! Save your money book elsewhere!!!!"

User 17/04/2017

Wow where do I begin!!!! Just returned from a 2 night stay and it has to be the worst hotel and service I have ever come across!! Disappointed is an understatement!!! We had booked DBB. On the first night after travelling up from work we were looking forward to our evening meal. Firstly we were seated everything was fine, we were given olives and fresh bread. We placed our order and eventually our first course arrived. It was nice but certainly nothing special. The menu was very limited. Fussy eaters beware you may go hungry. The portions were poor not good if you've spent a day out on the fells and are hungry you will certainly be disappointed. Waiting times between each course were far too long! We have never had to wait so long in a restaurant before. I Couldn't understand why this was because the restaurant wasn't even full to capacity. The staff in the restaurant weren't in the least bit attentive!! Of what staff there were, with the exception of one lady, which I'm assuming was part of management, were very miserable and disinterested in us. When eventually we finished our meal we wanted to pay for our wine. What a hassle that was! We were firstly given the wrong bill, then we were eventually given the correct bill and were told to pay at reception at the end of our stay. There was also another charge put on our bill which we didn't understand. On departure turns out we had gone over our allowance on the DBB! Whats all that about? Surely if we were to have an allowance it should have been explained to us prior to dining under DBB tariff. I Understand supplements but not this one!! Neither of us had ordered anything on the menu which had incurred a surcharge. Anyway on the 2nd night different again! The menu was almost identical to the previous night with an odd ingredient change! very poor! We had to ask 3 times for water until we eventually got it and we had to ask for bread. We shouldn't have to ask for these things if staff were doing there job right! Staff just seemed to do there upmost best to ignore you. Got our first course basically dumped on the table by a young waitress with a bad attitude!!! Really cannot understand how this is best western has earned its 4 star its obviously not based on its customer service! Having stayed in Best westerns before this is an utter shock. We ignored the negative reviews thinking that people were being fussy and maybe too critical Turns out there comments were true. I've never had to write a poor review before but felt our experience was so poor and wanted to make people aware. BEST AVOIDED!!!!

"Adequate stay"

tracy212014, Huddersfield, United Kingdom 16/04/2017

We stayed over easter weekend the hotel itself was fairly nice but a little dated. Disappointed that there was no spa as treatment available just a pool gym sauna and steam room. We had a executive room which was lovely clean and roomy. We ate in the bar and restaurant where the food was adequate...but was expecting more from the restaurant menu. Good location for exploring...close to keswick.

"Lovely break"

Kate G, Orlando, Florida 16/04/2017

We stayed here for one night and had to say we were most impressed! Our room was lovely, very comfy, warm and clean. We were tired from our walk and decided to eat in the bar. The food was absolutely delicious and the staff were really lovely. Great value for money. Peter and Paul from the bar were particularly lovely and couldn't do enough to keep us happy all evening. Great service, delicious food and a very comfy room!!

"Good Break"

Jack_Wootton, Northampton, United Kingdom 16/04/2017

A good and healthy welcome from Fiona the receptionist, outside was modern and flavoursome, service was good and to an excellent extent. Food was presented very well but needs broadening on varied ideas to suit different taste. However, the breakfast was delicious and such a treat. Room was very clean and tidy, good features to the room including the standard requirements for a hotel room. Excellent amenities including a good lounge area, bar, leisure centre, bright and cheery conservatory and outstanding scenery. Good place to visit either for a short break or long term stay.

"Great Getaway!"

brancepeth, durham 15/04/2017

I have to disagree with the negative comments I've read concerning service! From the moment we arrived till the time we left every single member of staff was really very particular those on the reception desk, the breakfast service and the waiter taking food orders in the bar on the evening! We were in fact made to feel very welcome indeed. Our room was very warm, cosy and well-appointed. We loved the pool and leisure facilities too. Breakfast was excellent, fresh and beautifully cooked with lots of choice. My wife and I will definitely be returning sometime soon!

"Lunch "

User 13/04/2017

Taken out for lunch as a late mothers day treat by my daughter and she was so disappointed with the meal we were served as it was frozen chips and fish not freshly prepared and a poor choice .on viewing the menu on the website it seemed good choice but not so.Will not be returning.

"Girls lunch date"

User 11/04/2017

Just went for lunch and was pleasantly surprised by the hotel ,never been before and it was very nice , me and my friends go somewhere new every week, the views were lovely and even though there was only one man on the bar he was very helpful and took our order in good time. We ordered a pensioner,s special atwo course either a starter and main or main and sweet , very reasonably priced.

"Not 4 star."

ninabL120FV, Essex, United Kingdom 10/04/2017

This hotel needs a huge refurbishment. Mattresses, duvets and pillows are old and all need replacing. As a result, the sleeping experience leaves much to be desired- not 4 star. Rooms are dust and needs a good clean. Walls need painting and some fixtures need looking at. Our carpet was ripped too- not 4 star. Breakfast in bed only offered a continental option! Surely a 4 star would offer both hot and cold! Even if I did take up the continental option I would be paying £12.50 for cornflakes, a croissant, tea or coffee and some other small items. Tad expensive and uninspiring. Staff were desperately trying to fire fight issues bigger than them. They moved us to another room and were very accommodating. Pub food was good and absolutely no complaints there- burgers, pie and fish and chips were all excellent. Stayed at other Best Westerns before and this is by far the worst ever- actually it's the worst 4 star hotel I have ever started in. Will not be returning.

"Lovely stay! "

thelightweight, hull 10/04/2017

We stayed here in a family room, the biggest hotel room we've ever had (and we've stayed in many) the check in staff were really happy and helpful which was a nice start. We headed down to the leisure facilities. The pool was great for the kids and the sauna and steam room great for me! I was slightly disappointed that the jacuzzi was shut off. We went to the bar for tea (it was nice that we didn't need to book a time) the food was delicious. Then after a few drinks it was time for bed. The beds were very comfy and very spacious. The bathroom was also huge with a separate shower and bath. Bath robes and toiletries were included which was nice. The views from the room were amazing. The breakfast in the conservatory was lovely and husband announced that his Cumbrian breakfast was the best breakfast he's ever had! We ventured out in the morning to see if we could spot the ospreys at lake brassenwaite but unfortunately we were unsuccessful. We also completed the walk up the catbells during our stay. Highly recommend this walk to enjoy the scenery! We really enjoyed our stay and would return. Many thanks

"Very Poor Customer service - The most non 'dog friendly' hotel in the Lakes"

User 05/04/2017

We had our wedding at your hotel in 2015 and I wanted to return to a place that had special meaning for us for my husbands 50th which was Saturday. However, this time we had a dog. Therefore I booked a dog friendly room with breakfast for myself and my husband and another room for our 3 older children. I knew from the website that the dog was not allowed in the hotel apart from our room and the bar area, which we were happy with. Upon arrival, I asked to book a table in the bar for dinner that evening for my husbands 50th birthday meal. I was told we were not allowed to book, but I was not too concerned at this point as I remembered it was a big bar. We went to the bar late in the afternoon and discovered that it was only the top end of the bar we were allowed to sit at with the dog, and apart from very high tables with bar stools or coffee type tables with lounge chairs there was only one table where we could eat at. Upon discovering this. We again enquired if we could reserve this table, seeing it was the only table we could sit at and was advised no. I explained to the bar manager that there would be 5 of us having a 3 course meal with champagne and wine as it was a special occasion, they still said no, we could only use it if it was free. We came to the bar for 7:30pm and the table was occupied and we advised the 2 people (with no dog) had only just sat down and ordered food, therefore implying they won't be going anywhere soon. There was nowhere else we could sit with a dog for a meal, so we felt we had no choice but to drive into Keswick. Had we had known that this would be the case then we would have stayed in Keswick and not at the Castle Inn, the whole point of staying is so we could get everything we needed on site. We were unable to find anywhere that could accommodate us for food at such short notice and at 8:50pm I rang the hotel to see if there was anything they could do, otherwise we would be having fish and chips a situation that was not ideal especially as we had paid a lot of money to stay in your hotel for one night. The hotel advised the able was free but they could not guarantee that it would be by the time we got back to the hotel, I still cannot believe at this point they would still not allow us to reserve it! We got back and it as free but by the time we had anything to eat it was 9:45pm. A totally unacceptable situation for what should have been a big celebration. To compound issues further we were then told that we were unable to have breakfast as a family as there is no dog friendly areas for breakfast and so we had to do it in shifts. Why could someone not have told us this when booking breakfast??? All in all I feel like the whole fiasco ruined my husband's 50th birthday.

"Brilliant Hotel! Lovely stay!"

User 05/04/2017

So we are getting Married in this Venue in 2018, so decided to spend a couple of nights, taste the food, experience the rooms for our guests. All i can say is it is brilliant! Staff are lovely and very happy to help with anything. Woman on reception was brilliant, very smiley and very very welcoming. Only one thing was wrong was on the first night there was pipes creeking or something which kept us awake but we told reception and they had a look the following morning. After this we didnt hear it again. We look forward to many more trips here as it will soon hold very fond memories for me and my Partner. :) brilliant stay. Thank you :)

"Good hotel"

The_Hulse, Manchester, United Kingdom 28/11/2016

In a lovely spot at northend of lake, great local views. Good food, great breakfast. Very good service from staff. Clean and tidy hotel. Spa area ok, nice pool and sauna and steam room. However was told by local user that jacuzzi has been out of action for 5 years!!! Near to the excellent Lakeland Distillery and Not far from Keswick. Good value.

"Local to the Distillery "

Robin A, Whitehaven, United Kingdom 26/11/2016

Booked this as it was local to the Distillery bistro. Booked an executive room but please don't confuse this with an executive room at the likes of the Hilton or Pullmans. The room was basic and the furniture is dated. The view was overlooking the car park with the main road directly behind that, traffic was low but loud. The bathroom look as though it had been recently updated but again not what I would class as executive level. On a plus everywhere was clean and the staff were friendly and helpful. If you are not expecting too much of a place to stay then it's OK but if you are looking for a high level then I would look elsewhere.

"Amy and Lees Wedding "

Stewart U, Barrow in Furness, England, United Kingdom 21/11/2016

Very nice stay for two nights.Room very clean as was the bathroom and shower.Staff helpful and pleasant in fact hard to find fault,perhaps the bar snacks could have been a little more imaginative but other than that would definitely stay again.

"Satisfactory stay"

Jamie077, Durham City, England 20/11/2016

My wife and I stayed on a one night DBB deal. It had the 'best rate available' but I am unsure whether we actually received that. It is my understanding that whilst we were staying in the hotel - there were as few as 25 guests - and it was eerily quiet about the place. We were allocated Room 62 and this was a modern, clean and comfortable room and my only complaint was that it did not have a bath. The modern shower was not the strongest either and I would have much preferred a room with a bath. had we been staying more than one night, I would have enquired about moving at reception. After getting some details of local walks from reception, we were hoping to do some walking in the Lake district and indeed did try, but the rain was so incessant that we had to retreat after about an hour. The hotel were very good about allowing us to book in early - I believe the girl on reception may have taken sympathy to us seeing how soaked we were from the rain. The receptionist was polite, professional and informative. After settling into our room, we quickly took to the heat and comfort of the spa. The Spa was overall satisfactory. The pool was a decent size to enjoy a swim. However, the sauna was far too small and at busy times you may have struggled to get into it as its capacity must be only 4 persons at most. Equally the steam room was insufficient in terms of amount of steam produced and heat created. the full potential of the Spa is not, in my opinion, being fulfilled. As the hotel was quiet and low in guest numbers, the Ritsons restaurant was closed on the evening and all guests had to eat in the attached Castle Inn tavern. You were able still to choose from the al a carte menu but it did not feel right to do so whilst sat in a lounge/bar area and we chose from its own menu. The ambience of the bar area is comfortable and the real effect gas fires create a warm feeling and a nice atmosphere. The young barman/waiter was a very pleasant young chap and served us well. The food was fine and we enjoyed what we ate. The location of the hotel is fairly isolated and as a result your options on an evening are very limited if you did want to consider moving on from the hotel. We didn't. We woke next morning to find that snow had fallen and made the Lakes even more attractive. We then enjoyed breakfast in the combined Ritsons restaurant/conservatory area and this was again more than satisfactory. My wife enjoyed her smoked salmon whilst I devoured the full Cumbrian breakfast. a minor complaint is that for a four star hotel, I would have expected my toast to be brought to me but instead you had to stand over the toaster in the conservatory and make it yourself. The hotel is quite a large establishment made up of differing sections. It clearly caters for weddings and promotes this line of business. Also I can imagine in the high season of summer, the obvious attraction of The Lakes, will attract guests. However in the low season of winter, when it was simply too quiet, our stay found a hotel lacking in atmosphere.

"Well managed "

BMorriss, Manchester, United Kingdom 15/11/2016

Large bright , warm and clean hotel. Service is to a high standard. There is nothing local to the hotel I.E local pub ,shop where it would give you a chance to have a walk. Small tv in the bar area ( Pint over £4:00) I had bar food which was enjoyable and tasty Gym , pool. Large car park to three sides.

"Highly recommended"

RAYHexham, HEXHAM 14/11/2016

Good hotel. First Class service from the two very busy men on bar staff duties. Reception staff very helpful. Room clean and everything on hand. Definitely use again on any stopover visit to keswick. Pool facilities also good although Jacuzzi was out of order.

"Quiet, Comfortable. Just what we needed."

JDavidJLiverpool, Liverpool 14/11/2016

Easy to find, and plenty of parking (though the signs from there to reception took us the long way round the building). The receptionist was polite and welcoming, giving us all the information we needed about the hotel and the area. It was a bit complicated finding our room, as again the signage, to our number, was a bit hit and miss. I think the previous occupant had come from somewhere hot, because the first thing we had to do was turn off the radiators. That aside, the room was large, well laid out and had everthing we needed: tea/coffee making fascilities, large TV, and plenty of hanging space. The bathroom actually had a bath - a huge tub with fancy taps and a waterfall - and a shower over that worked well. Unusually the room was well lit. Many hotels seem to forget that you may not only want light close to the bed. The bed was large and comfortable, the area was quiet, and we slept well. We didn't have dinner, as we'd already eaten well at the nearby Lakes Distillery, but there seemed to be a reasonable menu selection, and of course room service. Breakfast however was easy to find, well orgnised, and a large selection. The leisure centre was well appointed. We used the pool whiich was a very good size for swimming lengths, a comfortable temperature (30C), and at our time (6 - 7.00 pm) was quiet. Of course there was free WiFi. At our end of the hotel it kept dropping out, though when connected it seemed surprisingly fast for in the middle of nowhere. It was well served by bus routes, so would probably suit walkers. I'll happily stay there again.

"Enjoyable visit"

jenniej29, Lincolnshire, United Kingdom 11/11/2016

Enjoyed a 3 night B and B break in October. The hotel was very nice, room clean, and a very good breakfast. Had our evening meal in the bar area where the food and service were fine. Didn't bother looking for anywhere else to eat. Lovely grounds and views. Hope to stay there again in the future.

"Spacious, clean, comfy"

Nigel D, Lancaster, England, United Kingdom 09/11/2016

We stayed 1 night on second floor room. Specious, very clean, comfy bed, quiet. Good supply toiletries and towels. The pool is very good, warm - not too busy when we were there. Towels included which is a bonus and lockers available for £1 returnable. Nice sauna and steam room. The pool attendant was very helpful and the facilities are warm and clean. We enjoyed our swim as the weather was a bit miserable and it was lovely to be warm looking out at the drizzling rain on a cold wintery day. Pub food and service is very good. Wines approx. £20 bottle. Meals very tasty and good value with excellent portions. I had the pasta and my husband had the steak - very nice and with starters and wine, meal came to about ^60. There are plenty of seating 'areas' to choose from which is pleasant and a lovely, cosy lounge area with superb views for drinks. We spent the afternoon in Keswick (approx. 10 mins away), but the very helpful American receptionist was extremely helpful in advising us of places to visit, offering to photocopy a sheet from the folder of local walks. All together a pleasant experience and we would gladly return.

"Castle Inn hotel"

Betty P, Dumfries and Galloway, United Kingdom 04/11/2016

We had a two day break at the Castle Inn hotel. The two course dinner in the evening was excellent. Different vegetables, not the usual everyday vegetables. A good choice for breakfast. We also enjoyed the swimming pool, steam room and sauna. Staff very friendly and attentive. Overall it was a genuine, value for money, wonderful treat.

"Lovely overnight stay"

Lynn L, Dumfries, United Kingdom 03/11/2016

We got a last minute dinner bed and breakfast deal. Our room was small but modern and adequate. It looked out to the entrance of the hotel. The receptionist was friendly and efficient. On looking around we found that there is a lot of space for seating and having a drink...the only bar is at one side of the hotel. Our dinner was exceptionally good, great choice, wonderful attentive service and the food was presented on the plate beautifully. Tasted very good, compliments to the staff and especially the very talented chef. Well done. We also enjoyed breakfast which again was the usual options and was served by attentive staff. We would definitely recommend this hotel and would return. It does look like the owners are updating this hotel so maybe in the long term there will be a better flow through created.


brian b, derby 26/10/2016

the hotel itself was good but spoiled by inefficient housekeeping and poor staff at breakfast time. soiled towel and face cloth left in room on our return after first day. items not replenished at breakfast ie orange, bread for toast also no butter


Janet J, Stockport, United Kingdom 25/10/2016

Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.


christine b, Stockton-on-Tees, United Kingdom 24/10/2016

visited for evening meal in bar area. Main meal okay but not very good cheeseboard. At £8 for this dessert I would have expected more than 2 pieces of cheese on the board - there were a few pieces of celery in a small glass perhaps to compensate for the lack of other items! Very dissapointing

"Birthday weekend away."

Dawn H, Newcastle, United Kingdom 23/10/2016

A three day weekend away for my 50th in a first class hotel with mint facilities and food and drink not to fail within easy reach of major Lake District walks and attractions without being smack bang in the thick of it.

"4 day stay in Autumn"

Simon P, Radlett, United Kingdom 22/10/2016

Very pleasant stay with friendly helpful staff. Clean, warm, comfortable and very reasonably priced. Nice situation for north Lake District. Would definitely stay here again and recommend it to friends.

"Disappointed "

Janet J, Stockport, United Kingdom 21/10/2016

Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.

"Professional and friendly staff"

Edward W, Huddersfield, United Kingdom 21/10/2016

During our three day stay, we found all the staff at the hotel very professional with a high level of etiquette throughout. The accommodation was well prepared and the food was good. It was noticeable that in the seating in the public rooms did not feel crowded.

"castle inn"

SkyeBon, Doncaster 20/10/2016

A very comfortable hotel, in a lovely location. We were very pleased with the quality of the breakfasts & dinner in the restaurant. Staff were all very helpful.The spa facilities were good & very welcome after a day on the fells

"lovely weekend stay"

User 18/10/2016

We booked a two night stay , hotel was lovely our room was very big (family room for 4) we dined in the restaurant the first evening menu was a bit limited though enjoyable, next night ate in bar more choice and also enjoyable. We visited the nearby animal park, the surrounding area is lovely. We would return to this hotel my only problem is that there is no power point near a mirror. This is a common fault with hotels. Staff were all helpful and friendly.

"Food only"

Paul J, Middlesbrough, United Kingdom 18/10/2016

Some friends of ours came to visit the area and do a bit of walking so we popped by to have a catch up and something to eat. Very nice welcoming bar/lounge area where we found our friends having a drink. I went to the bar and ordered a few more drinks and got a pint of lager that was very nice, local brew cannot remember the name of it. We got some menus and chose our food. I went for the fish and chips, wife chose the tuna steak salad, Friends chose the risotto and madras from the specials board. All meals were presented very well. We were all very happy with our food and were too full for deserts. We had a few more drinks and paid the bill which came in very reasonable for dining out in a top hotel

"Here for a wedding nearby!"

Lee C, Cambridge, United Kingdom 11/10/2016

Great location for walks and the main town on Keswick roughly around 7 miles away. Stunning scenery and a great hotel whether on business or personal. Clean, friendly and polite staff and a breakfast that is cooked fresh to order.. No buffet here (apart from the cold section)

"Over priced, disappointing stay. Wouldn't recommend"

Caroline H, Leigh, United Kingdom 10/10/2016

Very expensive room rates, drinks and food. Hotel guests (from a wedding) congregated outside our room to smoke throughout the night (outside reception). Dined at the hotel one night, constant stream of wedding guests passed our table while we were eating to use the quiet bar - very uncomfortable. Large bin filled with food waste (from wedding) was on the corridor from the pool - disgusting. Breakfast was disappointing - not enough for my husband. Eggs made with cream and very runny. Would not recommend this hotel

"Quite good"

ray s, Liverpool, United Kingdom 06/10/2016

Rooms were quite good,although some members of our party were not impressed with their room as it was close to the reception and were unable to open the blinds as they would be overlooked.Pool was OK sauna and steam rooms adequate. Tennis courts unusable as it was grass which was too long and there wasn't a net up similarly the putting surface was the same. Table tennis excellent.Breakfast good.Can't comment on the dinner menu as we ate out at two excellent pub/restaurants in the vicinity

"Not up to scratch!"

Yasmin W, Maryport, United Kingdom 05/10/2016

First of all we booked a double room got there and two single beds had just been put together with a double sheet across the top so there was a huge gap in the middle of the beds, there was a dirty tissue in the bedside draw, hairs in the shower and toothpaste still on the sink! Then at 2am the wedding party were wrestling outside putt bedroom and shouting and running up and down the corridor next a group of lads were shouting from outside then banging on and urinating on our window from the car park complained to reception by the time they had done anything they had buggered off in a taxi after urinating on several guests cars! Spoke to reception about it again in the morning and was told the manager would be in touch still no word!

"Nice hotel"

candyman1944, Halifax, United Kingdom 04/10/2016

There for two nights last week and it was very pleasant but at over £200 for two nights it should have been ! Lovely breakfast (not included in price) and pleasant staff. Previous visitors hair in the bathroom and many of the double doors in the place were very grubby on the door plates.At the prices they charge they really need to up their game.

"Good Hotel with nice rooms and lovely pool"

AndyEllisSheffield, Sheffield 03/10/2016

Just stayed for a weekend at Beginning of October (2016) we had a superior room, which was really good, With views over the hills on 3 windows. it looked like it had been recently refurbished and was in very good condition with masses of space with a bath and separate shower. I would say its worth paying the extra for a superior room. We had an evening meal in the bar (fish and chips) and found it very tasty and worth the money. They s