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Best Western Plus Lake District, Keswick, Castle Inn Hotel, Bassenthwaite

4.0/5  - basé sur 1011 notations.
Near Keswick, CA12 4RG, Bassenthwaite, Great Britain - See map

Set in the calming shadow of England's highest fells, overlooking Bassenthwaite Lake, Best Western Plus Lake District, Keswick, Castle Inn Hotel is the ideal location to explore the northern region of the Lake District. From the mysterious trails through Dodd Wood to the glorious views of the surrounding countryside, we can safely say that all rooms come with a view! Add to that more local points of interest like a nesting site of the beautiful Osprey or the majestic Skiddaw Mountain, and you'll be hard pushed to find many better settings for a truly relaxing retreat. . . there really is something for everyone to enjoy! Our extensive leisure and conference facilities add another dimension to this excellent accommodation, while easy motorway access makes anything possible as far as getting out and about (and beyond) is concerned. The hotel has a bronze rating with Cumbria Business Environment Network Scheme, and the family run friendliness is never ending! A pre-authorization with the same credit or debit card will be required at check-in for advance purchase rates.

Best Western Plus

Lake District, Keswick, Castle Inn Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 1011 guest reviews
NOTE ISSUED
Excellent
403
Very Good
356
Average
129
Poor
67
Terrible
56
REFER TO NOTICE
Business Business
73
Couples Couples
572
Family Family
192
Friends getaway Friends getaway
91
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely stay, amazing views "

5
10/07/2018

Stayed here whilst attending a nearby wedding. Didn't spend loads of time in the hotel but when we did we were met by helpful staff. The room was nice and late check in went smoothly. Breakfast was delicious. I would stay here again.

"Great location"

4
09/07/2018

A great location very peaceful. Advertised golf and tennis courts. The golf course if you could call it that was smaller than my front room. Tennis courts overgrown. However the hotel and staff were great. Leisure club was amazing and not too busy.

"not as good as expected"

2
03/07/2018

over priced tavern with low quality food. room cleanliness wasn't very good. fire risk from out side waste storage shed attached to main building, where rubbish and cardboard was piled high. Best Western are so much better than this. tired and in need of some TLC. staff brilliant.

"Overnight stay"

4
26/06/2018

This hotel is beautiful and has recently been refurbished. Staff and rooms are great however the only downside with this hotel is that is so far from Keswick. There are a lot of amenities in the hotel such as Gym, tennis courts and putting green and we were lucky enough to have good weather to take advantage of this.

"Enjoyable stay"

4
25/06/2018

An enjoyable stay at the castle inn lovely weather to enjoy the beautiful gardens a comfortable pleasant clean room friendly staff and with Bassenthwaite Lake on your doorstep and mire house loveless walks away from the hustle and bustle of Keswick

"A bit like Tardis"

4
24/06/2018

We got exactly what it said on the tin. Clean and well appointed room. Attentive waiting staff in the dining room. Food quite good. The hotel however has obviously been stretched over the years. Reception seems miles away from what appears to be the front of the hotel and this involves quite a march through various other parts of the hotel in order to find it. Having checked in we had to trek back the the rooms part of the hotel. Such is life.

"What a Find"

4
21/06/2018

I was working up in Cumbria and since it was the weekend me and my partner decided to make a weekend of it. The staff were so friendly especially the lovely Jacqui. We did get off on the wrong foot in the restaurant which was a series of events beyond the control of the Hotel. However it was resolved. We will return next time we are staying in the area.

"Don't bother unless you enjoy sleepless nights."

1
21/06/2018

I expected much better from a Best Western. We were bitterly disappointed. Our complaints about noise and facilities were not handled well; Only one Breakfast order in our stay was correct. The hotel is old and tired - even the conservatory leaks with dangerous puddles forming on the tiled floor.

"Fantastic family hotel."

5
18/06/2018

This hotel has the largest family rooms I have ever stayed in. Room 35 is more like a suite and the bathroom is bigger than any I have ever come across The room has a twin single beds and a huge kingsize double bed. The room is so big they have provided 2 tv's one in the main room and one in the seating area. The staff are amazing, the food is fantastic and the swimming pool really chills you out after a long days sight seeing. The hotel grounds are just stunning and are only a 10 minute drive away from Keswick town centre. If you want a family friendly hotel in the North Lakes then this is the one for you.

"Lake District getaway"

4
13/06/2018

We stayed in one of the hotel's suites and it could not have been better, plenty of space, two TV's, large bathroom with bath and walk-in shower, fridge, safe; need I go on. The staff are very friendly and service is very good. The only problem is the choice of food main courses. There is little choice on the menu and the specials are constantly repeated. However the quality is excellent.

"Very good. In every department"

5
10/06/2018

We could not fault this hotel and all its staff. The room was very well equipped an spotless The restaurant service and food were very good The gardens and grass tennis court. We're delightful The poos The pool and gym were clean and well kept, the only slight disappointment was the Jacuzzi was not in operation

"Weekend in the Lakes"

4
09/06/2018

I stayed here with a group of people. I was welcomed by the Receptionists Rachel and the Canadian one ( sorry I didn't catch your name). They were a great help throughout my visit. The conservatory is a place to relax. The afternoon tea was great the cakes were light, delitious. I loved the breakfasts and had the cumbrian breakfast. The staff were helpful and friendly. Great bus routes and that the fact they have a leaflet display board which is very useful for giving information. The thing that I noticed that they lacked both in public areas and the rooms were toilet brushes. But I would definatly visit again. You do need a car to get around the lakes easily.

"Overnight mid week stay."

5
02/06/2018

Very good hotel. excellent staff, courteous, polite and very helpful,, lovely grounds. Lovely area. Quiet location, plenty of local walks and easy access to the lake. Bassenthwaite village close by, and a lovely place to visit.

"Lovely one night stay "

4
02/06/2018

A hotel with character. Had a pleasant one night stay here for a very reasonable price. The room was clean and comfortable. Some great views to be had from the garden and tables near the bar. Enjoyed the pool and sauna/steam rooms after an afternoon on the fells. It was a shame that the jacuzzi was out of service. Looks like it had been for a while. Would recommend a stay here. I would return

"Lovely room "

4
01/06/2018

We stayed in room 35 which was very spacious and comfortable for our family of four. The hotel was a little off the beaten track and not in Keswick as the website description (best western plus Keswick) led us to believe. Upon arrival we were greeted by a lovely lady who told us where to find everything. We went to our room which was lovely and spacious. Breakfast was plentiful and the sausages were great. We ate an evening meal in the tavern which was lovely food and plentiful. The pool area was nice although a little tired and the jacuzzi didn't work which was a shame after a long day of walking.

"Chris s"

4
01/06/2018

First time here, a bit off the from the main areas of the lakes , but that's what we wanted, we found the staff very welcoming at reception and all the other employees very friendly , our room 34 was clean spacious and the bathroom was fabulous, it was really hot weather whilst we were there , so the lack of air conditioning made it uncomfortable at night, the hotel itself was clean with lovely gardens, but the garden furniture could do to be upgraded from the cheap flimsy plastic type and the conservatory wants repainting on the outside, but apart from that we enjoyed our stay very much and will surely return.

"Lovely stay but some room for improvements "

4
29/05/2018

Got a room only deal through hotel site and found the room to be so impressive, quite large with fan in wardrobe which was needed due to great weather over bank hol. Got a tempting deal for the room which was good as we don't live far away and may not have stayed otherwise. Nice pool but no jacuzzi working and covered over? Gardens beautiful but let down by cheap plastic seats and tables. At times not enough and could have made use of a parasol if they had had them as it was such hot day. No drinks service. The tavern bar and other areas of hotel appeared short staffed and really could have done with more especially at peak time when busy with meals. Food OK. My chicken and bacon salad did appear a bit short changed in the meat part! And a bit pricy for what was produced, but otherwise OK thai curry hubby said was good. No table service for us so had to constantly get up, some other tables appeared to get the service though. Waited at end of meal for table to be cleared and to maybe be asked about a sweet which never happened.did not experience breakfast Overall though a lovely break and swim on a really good Bank hol with great weather!

"Excellent Two night weekday break in May"

5
29/05/2018

Booked two nights with Secret Escapes , The Executive room was very well appointed and had everything we needed , the facilities very good and breakfast had plenty off choice. The gardens are very nice and the grass tennis court was a surprise. The hotel is very good for visiting the Lake District wildlife park and the Lakes distillery which is well worth a visit.

"Lots of positives"

4
19/05/2018

Really disappointed with an AirBnB so left and booked in here, as had previous good experience with BW. The beds in the original twin room were uncomfortable and we were immediately upgraded to a large family room for two nights, which was great. The staff were professional and helpful. We ate in the bar where the meal were fantastic, especially chicken in mushroom sauce. Breakfast was good and cooked to order, in addition cereals, juice, toast etc available at the buffet. The pool was used - it was a good size and towels were plentiful. Overall, BW offers a moderate standard of hotel; being comfortable and giving just that little bit more

"Good break"

4
16/05/2018

Stayed for 2 nights in May in an Executive room.It seemed not much bigger than a standard room and was a little dark with only a smallish window with a curtain half covering it. Bathroom was suberb though. Dined in the Tavern first night and it was ok, but nothing special. Went to the pool and Sauna twice which were excellent. Breakfast was brilliant.Went with a secret escapes deal and it was excellent value for money. Would go again.

"Very helpful staff"

5
12/05/2018

This is not a review of the hotel as such, but i feel i had to write something about a staff member. After encountering road closures with no diversion signs and sat nav taking us on a wild goose chase, i called into the hotel to see if someone could give us some directions. I spoke to Kayleigh on reception who was more than helpful and went out of her way to get us back on the right track. What a pleasant experience this was. Thank you again Kayleigh.

"Weekend in the lakes"

4
07/05/2018

Been to a few Best Western Plus hotels and always found them great. We booked this trip through a well known “Escapes” company and got a great deal. The hotel was really nice and our executive room was spacious with a fabulous bathroom and loads of storage space. The receptionist (Fiona) was very helpful and very pleasant. We ate the first night in the Tavern . The food was a little bland and not very good. The Breakfast was very good with plenty of choice and well cooked. The gardens and conservatory was lovely in the beautiful sunshine and the views of the hills stunning. On the 2nd night my wife was kept awake by very noisy neighbours but that's not the hotels fault. We had a little shock when we went to pay the final bill , someone had charged quite a bit of food from the tavern on our room !! £60 worth. Fiona on the front desk realised that we hadn't eaten all that food and credited it off . ( cheek of some people!). Overall we enjoyed our stay and would return when special offers are available.

"A somewhat disappointing return visit"

3
01/05/2018

I last stayed at this hotel some five years ago on a working visit to the area, and was mightily impressed by both the accommodation and the food, so was delighted to learn that I was to spend a night there again in April. The room I was allocated was spacious, clean and well-appointed, and I felt extremely comfortable and well-looked-after; in particular, the shower was amazing, as was the view over the gardens, with the hills forming a spectacular background. In fact, all was going swimmingly when I went down to the restaurant in the evening. The starter (king prawn) was really good, indeed up to the quality I recalled, but the main course (salmon) was tasteless, and the portion rather meagre. Having travelled extensively in France in the era of Nouvelle Cuisine back in the 1980s, I am used to small portions, but that style of cooking really packs the taste, in contrast to what confronted me here. Unfortunately things grew even less pleasing with the dessert, panna cotta with home-made shortbread; the former was tasteless and reminiscent of blancmange, and the latter was only slightly larger in diameter than an old half-crown piece. The outcome was that I had to resort to some cereal bars that I happened to have hanging around in the car in order to deal with my hunger in the late evening. However, the breakfast the following morning was really excellent, with a great selection of cold items, along with some terrific scrambled eggs with salmon. If only the evening food could match the quality of that on offer in the mornings!

"Spring break"

4
01/05/2018

It has been many decades since I was last in the Lake District. Shame on me! What a spectacular part of the U.K. and the World for that matter. It was only on this trip that I realised that the Lake District is divided into the Southern and Northern Lakes. Quite logical when you think about it and the lakes themselves are quite different. The Southern ones more commercialised and the Northern ones a little wilder and less explored. The Castle Inn is an ideal place to use as a base to explore the Northern lakes and the Northern Cumbrian coast. We visited Maryport on a particularly wild day, sounds awful but we loved it. This was our first visit to Castle Inn but I am sure it will not be our last. Once we got our bearings around the quite extensive property, including the leisure centre (I used the swimming pool - great!) we felt very much at home. The staff went out of their way to make sure that was the case. The only hiccup I had involved poor wifi connection. but the young lady on reception was charming in trying to be of assistance.

"Quirky"

3
27/04/2018

Odd place. Seems to a large old house with lots of extensions. The bed in our room was extremely uncomfortable but everything was clean. Ate in the pub...(nothing else available) and it was nothing special. Service was friendly.

"best western castle inn review"

5
16/04/2018

enjoyed excellent stay with friendly staff who take care to ensure your stay is memorable. good food served daily/ clean and tidy/ easy to find/ quiet location/ nice gardens/ good bar serving most of the day

"Easter at the Lakes"

5
11/04/2018

Clean and welcoming rooms, accommodated with friendly and smiley staff. Enjoyable food to suit all pallets. Appealing views of the mountains and the lake from all aspects of the hotel. Nice, relaxed break for anyone to enjoy.

"Good hotel in the Lakes"

4
04/04/2018

I have stayed at this hotel a couple of times, however not for a long time. The hotel is in good shape, a welcoming reception awaited me when I arrived. The hotel have a lovely bar area serving food, and is a cosy please to relax in the evening. The staff are friendly and welcoming too. I had a lovely huge room which was very clean and well equipped.

"Hospitality as it should be"

5
02/04/2018

We had Sunday lunch at the Castle Inn on Easter Bank Holiday, Having booked the previous evening. The staff were very accommodating, Beer and food really hit the mark. No complaints and I would return if we were local.

"Good but needs attention to detail"

4
01/04/2018

We were in the suite room 32. Very good size but several small faults- no heating on in room when we arrived on a cold day, dead flies behind net curtains ( still there when we checked out) , no where to hang coats Breakfast - lovely hot food cooked to order but kept having to ask for buffet things to be replaced despite there being adequate staff on duty/standing around chatting.

"Food very average"

3
01/04/2018

I was part of a large group of dancers booked in for three nights. I have been going to the Castle Inn for three years with this same group (we will not be going next year I might add). We dine together in the evening and dress for dinner including one formal night. We don't expect to eat meals like cottage pie or lasagne for evening meal or to eat a mush with a few crumbs sprinkled on it for an Apple crumble. Breakfast is on the menu at £16.50 and is very average, - most b&b's are much better value and quality. I had considered extra nights until I noticed this.

"Lovely stay would recommend "

4
29/03/2018

Very comfortable, great value stay in beautiful surroundings. Would stay again and recommend to friends and family. Was great value for a well equipped, clean and comfortable room. Helpful friendly staff. Buffet breakfast was great (try and book before 11pm night before for discounted rate £12). Didn't have enough time to use pool/leisure area so can't comment on that. Service at the bar was a little slow but when eventually served pleasant service. Would definitely stay again : )

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Tanya G', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you enjoyed all aspects of your stay, and that you would definitely make a return visit to us. I have passed on your kind comments to the rest of the team. Kind Regards, Tom Cobley Deputy General Manager

"Lakes District Stay"

5
28/03/2018

Great Value, Staff were very helpful & courteous, Great Facilities including Gym & Pool, Large clean & comfortable room, great Heating & Bathroom, couldn't Fault. This Hotel exceeded our expectations on every level, Hotel is much Larger than it appears from the outside. Easy drive to the Lakes District.

"Good service, clean accommodation and good facilities "

4
25/03/2018

This hotel was booked via their direct website which was cheaper than other sites and included breakfast. The hotel too was clean, the room was hot at night so radiator needed adjusting. I think the on-site pub served good food. Breakfast was good too, I would recommend this hotel.

"Bad Start Which Got Better "

4
24/03/2018

Arrived for a night stop with my wife and our dog after driving from Ballyshannon in Ireland. My wife had made the booking through Best Western who had confirmed the hotel had a vacant dog friendly room available. Unfortunately Best Western did not appear to have passed the dog requirement through to the hotel. No problem they shuffled the rooms around and we were shown to a suitable dog friendly room. We quickly found that the television and none of the electric wall sockets were working. The Deputy Manager got on the case and after a few failed attempts to reset the trip we were shown to our second non dog friendly room with a promise of a free drink for us both. It later transpired after the hotel maintenance man was called that he had earlier replaced a normal double socket with one that has 2 USBs attached to charge phones. Unfortunately he had not fitted it correctly and it had caused 2 rooms to lose power to their sockets and thus rendered them unusable overnight. It wasn't the sort of start to an overnight stay after a long drive that we wanted but full marks to Tom the Deputy Manager for sorting it out. We enjoyed a lovely evening meal and the breakfast was very good. We would certainly stay at this hotel again but hope that the electrician has not worked in the room in which we were due to stay in the day before.

"Definitely reccomended"

5
22/03/2018

Good hotel, comfortable room (Executive Room), warm too (which was good as it was minus whatever outside). Breakfast very good, plenty of choice and cooked breakfast was freshly made. We ate in the bar and the food was good, though the menu would be limited if you were staying for more than a few days. Staff were friendly and helpful. Would stay here again.

"Strangest Afternoon Tea Ever"

1
18/03/2018

We were the only people in the whole hotel it seemed. The staff were shocked to see us even though we'd booked, and there seemed to be a complete lack of organisation. The afternoon tea was average at best especially for the price and there was no refill on teas and coffees as we didn't see soul after the food arrived for the full 2 hours we were there! Won't be returning although it was good for a laugh!

"Short break "

5
13/03/2018

Stayed for 2 nights. Hotel staff were great and nothing was to much trouble. The food was unfaultable and well worth every penny. Staff were knowledgeable to the local area and services within the hotel. Would recommend this hotel for a relaxing and peaceful break.

"Curates egg"

4
07/03/2018

Went to this hotel as part of an organised group for a dance weekend .The hotel is beautifully situated just outside Bassenthwaite village with lovely views down the valley and of Skidaw.The staff on reception were helpful and welcoming and the rooms were comfortable and spacious .The ballroom was good with plenty of space to dance however the meals of both Friday and Saturday were poor and the service in the restaurant was abysmal too few staff and those who were on did not seem to know what they were doing .Breakfast on Saturday and Sunday was a buffet style and on both mornings both mushrooms and beans were barely warm .My wife and I had elected to stay an extra night together with friends and entered the Bistro for dinner on Sunday evening with some trepidation but what a change friendly ,helpful and attentive staff who knew what they were about and a delicious meal perfectly cooked and served and breakfast the following morning cooked to order and delicious why could that not have happened on the previous days? a lovely hotel let down by it's sloppy event service and badly prepared and cooked food at the event but which redeemed itself the following day.Would I go again? possibly but not as part of a large group who took over the hotel only to be disappointed by poor food and restaurant service

"Great hotel "

4
06/03/2018

Stayed 2 nights on business Great welcome , friendly staff, lovely room , great facilities , ample parking, Wi-Fi , great price, great location .no complaints ! Well done ! Pub attached serves great food and well priced.

"Wish we had managed to stay"

1
03/03/2018

Unfortunately due to the snow blocking all major roads to the lakes and including the road from Keswick to Bassenthwaite and police advice not to travel as there was an amber snow warning, I was told that management had decided that they couldn't refund or amend the dates of the booking. I spoke to the receptionist and asked for the manager to ring me back which never happened. Very disappointed with management failing to respond and their lack of sympathy due to the exceptional circumstances in the weather

"Great venue for Dance weekend"

4
02/03/2018

We were pleasantly surprised with the Castle Inn after reading some mixed reviews, and it turned our to be an excellent venue for our dance club weekend. Whilst the hotel is quite a drive out of Keswick it is set in a lovely location overlooking Bassenwaite lake, which is ideal for short walks. The room was very spacious and comfortable and the bathroom had been recently modernised. There are a couple of restaurants and bars and general the food and prices were very reasonable, and considering they were catering for about 100 of us the service was very good and the staff worked very hard. The leisure facilities and games room added to the activities and our dance evening room was ideal. I expect we will return next year.

"Family Break"

4
26/02/2018

My husband and son and I stayed here for two nights (care of Tesco Clubcard points) during the half term. It was very quiet but that might have been because our half term was a different week to a lot of others'. Our room was very large and spacious with a king size bed and a single and delightful views out over the hills and lake. The only downside about the room was it was directly over the bar but fortunately as the hotel was so quiet the noise didn't bother us. If we had gone at the weekend I think I would have had to ask for another room away from the bar. Breakfast was good. Help yourself to cereals, fruit, juice, toasted crumpets, pastries etc. Then order something hot from the menu which was served to your table. Quality and quantity of the food was good but not amazing. The pool was great though. At the end of a day's walking it was a great place to chill out. There was a steam room but unfortunately it was not very warm. There was also a sauna but that was a bit too hot (100 degrees according to the thermometer). Overall we enjoyed our stay and when I save up enough Tesco Clubcard points again we might return.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Jill P', Thank you for taking the time to leave a review on your recent stay with us. I am glad that overall you enjoyed your stay with us, and to read that you may return in the future. Regarding the sauna, I have passed this onto maintenance to check that all is ok with the system that keeps control with the temperature, so thank you for making us aware of this. Once again thank you for your feedback, and hopefully we will be welcoming you back when you have enough Clubcard points! Kind Regards, Tom Cobley Deputy General Manager

"Staff Attitude"

2
19/02/2018

Just a complaint really about the female managers bad attitude to me and my family on saturday night she clearly doesnt like her job and really needs to take a course at charm school . if i wasnt with my family i can assure you i would have put in a complaint there and then .we wont be going back .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'lanefaragher', I am sorry to read that you felt my Assistant Managers attitude wasn't satisfactory. It is a shock to read these comments, and I find it very out of character, as I have never had such comments about her. She recently helped the team gain our highest ever 4 star percentage on our latest mystery AA inspection, and was described as having good and friendly social interaction. I am sorry that you won't be visiting us again. Kind Regards, Tom Cobley Deputy General Manager

"CRACKING HOTEL"

5
16/02/2018

Excellent hotel ,great location to see the local area and great friendly staff always there to help and advise with information The two restaurant's the Traven in the bar area has a good menu to choice from and also the Riston's where we had a excellent three course Valentines menu and had a charming waitress (Jacqui) who excellent

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'ronsY4417PW', Thank you for taking the time to leave a review on your recent visit with us. It is a pleasure to read your lovley comments, and I am delighted that you enjoyed all aspects of your stay. We hope we will be welcoming you back soon! Kind Regards, Tom Cobley Deputy General Manager

"Sunday lunch"

4
11/02/2018

Brilliant views of the mountains good food nice service.Good leisure facilities pool sauna etc. Very quiet peaceful place by the lake.you can dine then walk to get rid of the calories also would make a great wedding place.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'michael t', Thank you for taking the time to leave a review on your recent visit for Sunday Lunch. I am delighted to read that you enjoyed your lunch, and found our facilities to be good. Hopefully we will be welcoming you back soon. Kind Regards, Tom Cobley Deputy General Manager

"A 3 star hotel that gives you a 5 star experience"

5
11/02/2018

This hotel is a great place to stay, the staff are some of the best we have met nothing is too much trouble from Fiona and her reception team ,to Paul who runs the bar and Petr and Raquel and Jacqui who run Ritsons restaurant to name just a few , the food at this hotel is second to none, from one of the best breakfast selection I have ever seen to a great bar meal menu to the superb Ritsons restaurant . The bedrooms were clean very spacious with lovely bathrooms and warm and welcoming ,the bed was large and very comfortable . This hotel also has an indoor swimming pool ,a gym,sauna and steam room plus a games room with a table tennis table a large selection of games including computer games system , outside there is a grass tennis court and putting green although due to the recent weather we did not use these. The local bus service picks up right outside the front door and just about 1 1/2 miles down the road is The Lakes Distillery we have had a fantastic stay and we will return later in the year we cannot wait to meet you all again.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'consumerman', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you were given a 5 star experience! It's always nice to see guests remembering our team by name, as it shows that they have given you outstanding service, and I will ensure those mentioned are given the praise they deserve. We look forward to welcoming you back on your next visit! Kind Regards, Tom Cobley Deputy General Manager

"Lovely hotel"

5
11/02/2018

Enjoyed a short stay at this hotel. Room was very comfortable and clean. Shower and bath. Plenty of tea and coffee provided. Breakfast great value at £12.00 pp. We ate in the bar at night and were spoilt for choice with the menu. Something for everyone. The pool and steam room /sauna was an extra special treat. Robes provided in the room so was convenient to wander down to pool from our room. Every member of staff were very pleasant and a credit to the hotel. Will definitely be back and recommend to anyone staying in the area.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'eski', Thank you for taking the time to leave a review on your recent visit. I am pleased to read that you enjoyed all aspects of your stay with us, and that you will definitely be back. I will pass your lovely comments on to my team. We look forward to welcoming you back, hopefully in the not too distant future. Kind Regards, Tom Cobley Deputy General Manager

"Reasonable place to stay in the lakes."

3
06/02/2018

This place is a rabbit warren. Loads of rooms with thin walls. On our first night we could have listened to the conversation of the people in the room next to us but we went to the bar instead. When we came back all was quiet. A little later on a crowd of people in the bar below our room were making it impossible for us to go to sleep so we had to ring reception to ask them if they could ask the people to be quieter. They complied. It was quieter. The room itself was a little dated but seemed fine. Bathrooms were ok, ours had a waterfall bath which was a novelty as I hadn't seen one in donkeys years. We didn't eat there as the food prices looked pricey and anyway we like to get out and about. Still it was a nice stay, grounds were pleasant.

"Nice hotel for exploring the lakes "

3
04/02/2018

This is a nice hotel to stay in and a good spot for exploring the lake district. The room was nice but the mattress was very soft (I think that's just due to personal preference) The only problem we had was that the food wasn't the best and it had a very limited menu.

"Nice break in the snow"

4
26/01/2018

We had a standard room,comfy bed,nice and warm, staff were more than friendly made us very welcome,superb Cumbrian breakfast,evening meals also excellent and well priced, swimming pool made a great start to the mornings, overall a good place to stay

"Great value hotel - had there been a 'good' rating I would have selected that rather than average"

3
22/01/2018

We left it until fairly late in 2017 to book a Christmas break and were limited with options hence our reason for booking this hotel. It actually turned out to be be pretty good value. Good points - large spacious family room - No. 63 I think. Good comfy beds and large bathroom. Great in door heated swimming pool and sauna, steam room - perfect after a snowy walk in the hills. Staff were friendly enough too. Have to say that the best aspect was the quality of the food in the Inn. Plenty of choice, all fresh and served quickly and a really great, reasonably priced children's menu with lots of choice. My boys are foodies and loved the size of the portions and the presentation - not just a sausage and blob of mash on a plate. A drizzle of coulis on a plate too goes a long way in pleasing a dairy intolerant 4 year old when choosing the melon and sorbet started. Deserts good too. We ate in the restaurant twice. Perhaps we may have ventured out had there been more options (any?) within walking distance but we certainly weren't disappointment. Negatives - a really weird layout and the whole place lacked atmosphere and in need of updating. Lacking atmosphere in bar too. Breakfasts - charged at extra - were reasonable enough - nothing exceptional- however the breakfast service was pretty poor. We did have to report an awful smell in our room after the first night of our stay - something wrong with the plumbing system. It kept us awake and was so so unpleasant. It was sorted - or masked with a heavy scent - the next day. Had we been staying any longer than 2 nights I would have wanted a room change.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'J78', Thank you for taking the time to leave a review on your recent stay with us. I am glad to read that overall you enjoyed your stay with us, and found the food, service and leisure facilities to be great. I'm sorry to read about your issue in the room regarding the smell, this problem has now been identified and measures put in place to avoid this happening in the future, so thank you for making us aware of this. Kind Regards, Tom Cobley Deputy General Manager

"Good but not 4 star"

3
22/01/2018

Overall a very good stay but mostly due to not spending a lot of time in the hotel ... Food was also amazing so hats of to the chefs however the original receptionist wasn't the friendliest but did her job The room was clean and tidy but no bottled water and in the shower the paint was starting to peel of the ceiling not to be expected from a 4 star hotel and neither was the service ... our waiter for the first night didn't speak much english which is fine but kept coming over to the table as he kept getting our order wrong. The following morning service of a similar standard ... disinterested and seemed more of a hassle followed by the same response in the evening in the bar However the food as I said was Devine and the pool however a little chilly was well equipped an spacious and I fell in love with the steam room! And the gym was a nice touch to and the bed was very comfy. Overall not a 4 star establishment but would stay here again

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Rebecca F', Thank you for taking the time to leave a review on your recent stay with us. I am delighted to read that you had a very good stay with us, and that you found our food to be amazing. I am sorry to read that the service did not meet your expectations. I will ensure the members of the team are retrained on our service standards in order to avoid this situation in the future. It is wonderful to read that although these few niggles you encountered, it would not defer you from staying with us again. Kind Regards, Tom Cobley Deputy General Manager

"Not impressed"

2
21/01/2018

Stayed here as was at a friends wedding in Armathwaite hall. All i can say is, i wish i had stayed there. This hotel was very disappointing. We were put in a ‘room' outside of the main hotel building which smelt of wet dog...had terrible old furniture in it and looked to have previously been a storage/cleaning cupboard. For the money we paid it was an absolute disgrace. The hotel itself is worn and tired and needs a refurb in order to justify their prices. They get away with it due to location unfortunately. The only thing I enjoyed was breakfast, oh and checking out.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'scouser_gal', Thank you for taking the time to leave a review on your stay in the summer last year. I am sorry to hear that your expectations were not met during your stay. I can absolutely assure you that this room was not an old storage cupboard. However I have passed on your comments to the housekeeping team regarding the smell. I am glad to read however that you enjoyed our hearty breakfast in the morning. Once again thank you for your comments. Kind Regards, Tom Cobley Deputy General Manager

"comfortable, cosy and good value "

4
18/01/2018

SatNav took us 2miles beyond the hotel and on (didn't notice it as we drove past as the signs display The Castle Inn) - then finding the reception was a little tricky. Check-in was easy and welcoming. The weather was very cold and there was snow on the ground (the scenery was breath taking) but the hotel was comfortable. Check-in was at 2pm, we arrived at about 5pm and the room was cool as the radiator was off. The room was clean, comfortable (when it warmed up) and the bathroom had a large (power)shower and was well maintained (and stocked). Only downside was that the sound travelled through the building. Our room was at the rear of the hotel away from the two main roads. Not disturbed by traffic and we both slept well as it was quiet from about 10pm until distant TV volume woke us at 530am (may have been the gym below our room). Adjoining neighbour spent 2-3hrs last night on his phone, we increased the volume on the tv to drown out his droning. Breakfast was plentiful, good selection of cereal, fresh fruit, pastries and a pot of coffee.... each followed by the Cumbrian breakfast and another lie down before checkout! Spoke to a guest in the breakfast about the satnav directions and he told me that the hotel website advises guests not to use it... pays to plan ahead (not in the distillery car park!) Would definitely recommend a stay here and are planning another trip later on in the year.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'twice2', Thank you for taking the time to leave a review on your recent stay with us. I am glad that you found our hotel to be comfortable, cosy and good value, and to read that overall you enjoyed your stay and will return for another visit. We are aware of the SatNav issue, and try to make this clear by mentioning it on our website and confirmation letters to avoid guests missing the hotel and being taken into the village. I am sorry that another guests TV & talking on the phone woke you, if you had made us aware we could've politely asked the guest to keep the noise down to avoid you being disturbed. We look forward to welcoming you back later on in the year for another break with us. Kind Regards, Tom Cobley Deputy General Manager

"Decent hotel, but avoid room #62 !"

4
18/01/2018

Stayed for two nights over the first weekend of January, with very cold and sunny weather. Hotel was warm throughout and the room was a good size although disappointed not to be given one with a bath. Wifi was excellent throughout the hotel. Friendly and helpful staff, and a decent bar to sit and relax when returning in the evening. Bad points: Room clearly hadn't been vacuumed for a while - I found a hairgrip and squashed food on the floor. Water tank is obviously situated on the roof, or nearby our room ( 62 ) as it made a noise like a jet engine every time someone had a shower. Not a massive problem for us as the hotel was barely occupied, but it woke me up at 8am on the morning we were leaving. In summer, with a fuller occupancy and potential earlier departures, it would be insufferable.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Richard S', Thank you for taking the time to leave a review on your recent stay. I am glad to read that overall you enjoyed your stay, and found our team to be friendly and helpful. I am sorry to read about the issue with the noise in your room, it is not an issue that has been raised to me before, but I will fully investigate and see what we can do to rectify the issue. Housekeeping have been made aware of the hairgrip that was found in your room, and a new system has been implemented in order to avoid this situation in the future, so thank you for making me aware of this. Hopefully we will see you again in the near future for another break with us. Kind Regards, Tom Cobley Deputy General Manager

"Enjoyable Stay "

4
17/01/2018

A very pleasant stay, booked last minute and was not disappointed with the room, it was an executive room so cannot comment on the standard rooms, would definitely stay again, the small bar and dining area adjoining has a good atmosphere.

"No hassle at the Castle"

5
30/12/2017

Stayed for three nights over Christmas with our cockapoo. Room spotless, warm and well equipped. Welcome gifts ( bottle of wine, sweets and shortbread) very generous. Food absolutely brilliant (smoked haddock risotto topped with a poached egg is to die for) Had pool, sauna and steam room to myself - all spotlessly clean. Staff friendly and helpful. Despite 2 days and nights of incessant rain, our stay was great.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Douglas M', Thank you for taking the time to leave a review on your recent visit with us. I am pleased to read that were able to have a relaxing stay with your dog over the Christmas period. It is lovely to read that you enjoyed the food and the leisure facilities. Unfortunately the Smoked Haddock risotto was only on during the Christmas period, but I will pass on your kind feedback to the chef, and who knows, it may feature on our main menu soon! Hopefully we will be able to welcome you back soon. Kind Regards, Tom Cobley Deputy General Manager

"Totally exceeded my expectations, so impressed and would definitely return"

5
27/12/2017

We stayed for 2 nights as we were attending a wedding down the road at Armathwaite Hall. First impressions was how big the hotel was but when we entered our room we were so impressed with the attention to detail and how everything from bedding to complementary biscuits and toiletries were of a high standard. Lovely big bathroom. The best thing about our stay was the breakfast . It was one of the best I have ever had with a great choice of cold food then a variety of hot breakfasts to order too. There was lots of information in our room about local places and walks too which was nice . Although we did not have chance to use the swimming pool I felt it would be a great hotel for families as there was the pool but also table tennis to pass a couple of hours. I would have loved to have tried the hotel restaurant in the evening but did not get the opportunity , but hopefully when we go again I would book the restaurant at night. A very well organised hotel and they definitely have a wonderful chef. We thought it was excellent value for money . The Castle Inn deserves a big pat on the back.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'tubsa', Thank you for taking the time to leave such a detailed and kind review on your recent stay with us. I am absolutely delighted to read that you enjoyed all aspects of your stay, and even more so that you would definitely return again. We look forward to welcoming you back, in the hopefully not too distant future! Kind Regards, Tom Cobley Deputy General Manager

"Disappointing ! "

3
24/12/2017

We stayed here whilst attending a wedding at Armathwaite Hall . Good points - very close to armathwaite Hall , walking distance . Plenty parking Modern bathrooms We were disappointed with the staffs lack of directions , sent us the wrong way to the Aramathwaite Hall and failed to tell us that the postcode for their hotel doesn't take you to the hotel but into the village ! Hence a lot of messing about !! And we were nearly late for the wedding !! The rooms are ok , beds small and not very comfy , bit old fashioned although the bathroom was modern . Breakfast is served till 10.30 on a Saturday , we took advantage of a lazy morning and got to the restaurant at 10.15 to be told breakfast was finished , we had to voice that it wasn't 10.30 yet and only wanted toast / bacon sandwich and the waitress huffed and puffed at us and went in the kitchen and then eventuallly agreed to let us eat ! Overall the hotel is ok , would I stay again ? Maybe ..if I was attending armathwaite hall as it's so close but otherwise I'm sure there's better elsewhere !

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Joanne M', Thank you for taking the time to leave a review on your recent stay with us. I am sorry to read that you felt disappointed with your stay. I am surprised to read that a member of my team sent you the wrong way to Armathwaite Hall as it is less than a 1 minute drive from us, and all of the staff know where this is. I am sorry that you were told breakfast was over at 10.15am, I will ensure that it reiterated to my team that breakfast does not finish until 10.30am. I am glad however that you managed to have your breakfast. Kind Regards, Tom Cobley Deputy General Manager

"Dirty dirty dirty!"

1
20/12/2017

Hi, we had an absolutely appalling experience and would never stay there again. We arrived around 11pm after driving 5 and half hours from London with a 8 month old baby and 22 month toddler. We called ahead to ask if they had a room with two room as my little baby had a viral infection and bronchitis. The staff over the phone said they did so we accepeted to change rooms. When we arrived in the room the cleanliness was beyond diabolical. It was so dirty. 1) the sheets weren't changed and were made properly and I found Hair in the double bed. 2) we found dirty tissues on the floor. 3) when I got the blanket out the cupboard for my little girls it has a Thomas the tank engine yogurt lid stuck to it. I went down to reception immediately to make a complaint. The gentleman serving us was Richard. He was extremely helpful and moved us to two separate rooms 60-61. The room was in slightly better condition but the bathroom in 60 smelt like a sewer. The next morning. On the Monday we received a call to say we had to move rooms again, however the gentleman that helped us before said we wouldn't have to move and the price would be covered, this again was not the case. Reception said this was not the case and said that one room was already booked. We then complained. The manager did not seem interested at all. Then whine my husband said he would pay the difference did suddleny the room became available. When we got back to the room on the Monday evening it was not cleaned people - rubbish was left on the floor, tissues left on the bed - dirty plastic cups in the bathroom were left which were already broken before we even got into the room. The bed was not made people and not changed as there were steins on the sheets. One the Tuesday evening when we got back the cleaning was only slightly better the sheets were changed but the broken cups on the bathroom and tissues were not cleaned. We had such a horrible experience we ending up leaving the hotel a night before we were suppose. We were appalled by the service and cleanliness of he hotel we would never stay there again. Made our small trip a complete headache with our children.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear ‘12dharamp', Firstly let me apologise that you were unsatisfied with your recent stay. However, there are a few points mentioned which I would like to address. I can absolutely assure you that all beds in your original room were changed before your arrival, and the whole room checked by a senior member of management, as well as the Housekeeping supervisor, so find it very hard to believe you found dirty tissues on the floor, nor hairs in the bed. Richard, our night porter, advised our manager the following morning of the room move he made, however explained to you that you would have to move back in to your original room once it was ready for you to return, and wouldn't be charged for the extra room for that night. Upon arrival to your original room, 2 members of senior management went over the room with a fine toothcomb, and could not see anything diabolical about the cleanliness. I have spoken to the manager on duty on Monday morning, who said that the manner in which she was spoken to was unacceptable, but I apologise if she seemed uninterested to you, but happy to read that you were able to stay in the two separate rooms as you wanted. My team assure me that every effort was made to ensure that your rooms were thoroughly cleaned throughout your stay, however, if you do not use the bins which are provided in your room for litter, then the housekeeping team would not dispose of this in case something you wanted to keep was disposed of. We do not change the bedding in a guests room each day, as we are firm believers of looking after the environment, however had you asked us to change your bedding after one night, we would've done this for you. As numerous of fantastic reviews on this site show, this has not been an issue for any other guests, so for yourselves to find all three rooms you were in to be dirty is extremely surprising, perhaps it is a matter of personal opinion. Kind Regards, Tom Cobley Deputy General Manager

"Great Hotel"

5
19/12/2017

Stayed here as we were attending a wedding at another more expensive hotel. Excellent service no remote for tv but staff quickly rectified this immediately. Staff always asking if they could do more for you . It was excellent value for money, would recommend it to anyone. Rooms well equipped only slight moan that hairdryer not very powerful x

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'J184FHkaren', Thank you for taking the time to leave a review on your recent stay. I am delighted that you enjoyed your stay with us, and am glad the staff quickly rectified your missing TV remote situation. Hopefully we will welcome you back in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Lovely stay"

5
16/12/2017

Booked this hotel on a winter special deal for 1 night. Friendly greeting at reception on arrival, very good leisure facilities, the room decor was of a high standard, bed and pillows were comfy. The bar area had a nice ambience with log effect gas fire. We had drinks but didn't eat here, however the other guests seemed happy with their meals and they looked to be of good quality. Breakfast was very good, piping hot full English and a good variety of croissants, bread, cereals, fruit, yoghurt, locally produced jams, marmalade and honey. I couldn't think of anything else that could have been offered. I would definitely stay here again.

"December 2017"

4
11/12/2017

Staff very helpful. Rooms very quiet. Even with a Christmas function on the Saturday night did not have any disturbances. In other hotels I have stayed at can normally here the next doors slamming etc. The room was well presented and cosy feel.

"Good food in Tavern"

4
08/12/2017

The lightning ice cream was corr, the Tavern menu is very versatile for walk ins, stays and the local ale at £3.50 was reasonable. Good breakfast and fair leisure facilities. Ok so there was a conference on as I stayed midweek, fortunately they only do a 9 til 5 and don't do leisure.

"Excellent, friendly service"

5
02/12/2017

Lovely hotel in beautiful location. Helpful and friendly staff. Great bar and restaurant. Alistair particularly good at his job - warm and friendly at the same time as being very professional. And a dab hand at opening our bottle of bubbles before our delicious dinner!

"Good food, excellent room, caring staff."

4
19/11/2017

We booked our stay 17th to 19th of November through Secret Escapes, and my birthday was on the 19th. Welcome was warm and friendly, a lovely room, everything we could need, a comfy bed, and a lovely bathroom. Food was excellent along with service, so much so, we booked a table for our second night dinner on our first night, as it far exceeded our expectations. Breakfast was also very good. We were looking forward to relaxing in the Jacuzzi, unfortunately this was out of order, only disappointment of our stay, everything else was excellent. This is a very welcoming, well run hotel. We will be definitely be stopping here again, hope the Jacuzzi is repaired. Thank you to all your team for an enjoyable stay.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Brian B', Thank you for taking the time to leave a review on your recent 2 night break with us. I am delighted to read that you thoroughly enjoyed your stay, and that we were able to look after you during your birthday break. Unfortunately the Jacuzzi will be out of action for the foreseeable future, hence why it is boarded up, however we do not advertise that we have this as a facility in order to avoid guests disappointment. I hope we will see you again in the near future, and thank you again for such lovely comments. Kind Regards, Tom Cobley Deputy General Manager

"A very enjoyable stay in a stunning location"

4
13/11/2017

We had a very enjoyable 4 night break. The hotel was clean and comfy. The reception staff were very welcoming and knowledgeable. Our room was large and well appointed as was the bathroom. The bathroom had a separate bath and shower. We were offered dinner reservations in the restuarant or an option to eat in the bar.we chose the later. There were pub favourites but the changing specials board offered more imaginative dishes. All were served hot and tasty by friendly staff.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'R7344TIjand', Thank you for taking the time to leave a review on your recent 4 night break with us. It is a delight to read that you enjoyed all aspects of your stay, and that you found our staff to be welcoming and friendly. I will ensure all our team here are made aware of your lovely feedback. Hopefully we will be welcoming you back very soon. Kind Regards, Tom Cobley Deputy General Manager

"Surprisingly good food"

4
11/11/2017

excellent meal. Cauliflower fritters were delicious. Blade of beef was excellent. Far exceeded my expectations. Disappointed in veg which tasted as if had been cooked in dripping or lard. Wish had just been fresh but wasn't bad enough to spoil my Meal. Delicious bottle of French wine.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'eliza346', Thank you for taking the time to leave a review on your recent visit to us for an evening meal. I am delighted to read that you thoroughly enjoyed your meal and wine. I am sorry that you didn't like the taste of your veg, however I can assure you It wasn't cooked in dripping or lard. The carrots that accompany the blade of beef are honey roasted, and the spring cabbage is cooked fresh in boiling water. I hope that we can welcome you back again soon. Kind Regards, Tom Cobley Deputy General Manager

"Good location"

3
08/11/2017

This is a very nice hotel, but our experience was spoilt by problems that should never have occurred. Following a straight forward reception process we made our way to our room, which was lovely, with the bathroom nicely set off from the bedroom. Unfortunately, there were quite a lot of flies in the room, and we noted that the windows were still closed. We opened the windows and eventually managed to get them out. The restaurant was closed for the season, and we had to dine in the bar. We were not able to book a table, having been told to dine when we wished. Inevitably, this rather chaotic 'system' resulted in the bar being full to capacity and we were extremely fortunate that a table became vacant. We paid for our drinks and sat down. We were not offered a menu and had to get our own. It was at least 20 minutes before the table was cleaned by a female member of staff whose demeanour was not good. After a further 20 minutes our order was taken. At breakfast, we waited 15 minutes for our hot food order to be taken, and diners arriving after us were served first. Our cooked breakfast finally arrived 40 minutes after we had sat down. At checkout we were shocked to be asked to pay for the drinks we had ordered and paid for on the previous evening. The gentleman who had served our drinks was at reception and quickly sorted this out. Our experience was spoilt by poor service and the demeanour of some of the serving staff and their lack of attention to us. .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Jim W', Thank you for taking the time to leave a review on your recent visit. I am sorry to read that you had a few issues with your stay. We took the decision a month ago to close the restaurant as we were getting feedback from guests that it lacked atmosphere as not many of our guests were choosing to dine in the restaurant but chose to dine in the tavern bar instead. We have since reopened the restaurant as some guests expressed that they would preferred to have dined there even if it was a little quieter, as well as the fact the tavern was often full and guests had to wait for tables at busy periods. I hope this will not put you off visiting us again in the future now that the concerns expressed have all been dealt with. Once again thank you for your useful feedback. Kind Regards, Tom Cobley Deputy General Manager

"all facilities very good"

4
04/11/2017

Staff excellent, Pool water was very warm, lovely. spa facilities very good. bedrooms good., but bed was rather hard.Breakfast buffet and cooked very good. Evening meal ok but could have a better menu

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear '167timothyj', Thank you for taking the time to leave a review on your recent stay. It is lovely to read that you enjoyed your visit with us, and that you made use of our leisure facilities. I am sorry that you found you bet to be a bit too hard for your liking, I will look into this issue, so thank you for the feedback. We hope to welcome you back if you are in the area again. Kind Regards, Tom Cobley Deputy General Manager

"Good food,lovely room ,excellent staff ,good location"

5
03/11/2017

I booked our stay 1st to 3rd of November through secret escapes ,as it popped up ,and a break was needed by my wife and I . We are regular hotel users ,and rate the Castle Inn very highly , Welcome was warm and friendly ,a Lovely room ,everything we could need and a comfy bed ( I did notice a comment on heating ? all you do is set the radiator as you would at home ? ) the setting was perfect for our first trip to the lakes , Food was excellent along with service as we tried both eateries available on site .Kayley was very good serving us dinner and Breakfast . Pool was very nice ,along with sauna and steam room . Breakfast again ,very good in everyway , This is a very efficient ,welcoming ,well run hotel. We will be definately stopping here again on our next visit ,next year Thank you for a nice ,relaxed ,enjoyable stay to all at the Castle Inn

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'SteveandJulieGilpi', Thankyou for taking the time to leave a review on your recent stay. I am delighted to read that you enjoyed all aspects of your stay and that you intend to visit again. Hopefully it will be in the near future and we look forward to welcoming you back once again. I will pass on your lovely feedback to the rest of the team and ensure they get the praise they deserve. Kind Regards, Tom Cobley Deputy General Manager

"Nice room but poor reception"

4
03/11/2017

Nice, very large room (Number 33) with canopied double bed, two armchairs and a table with a lovely view over the garden, including a distant glimpse of the lake. The bathroom was bigger than some rooms I have stayed in, with modern suite, corner bath, separate shower cubicle. We ate in the restaurant. Nice food and a good selection of courses, well presented. Breakfast was self selection for the first course and orders taken for the cooked breakfast. The sausages were excellent, but the quality of the jam was poor and I would have liked some plain yogurt with my cereal. The staff were very pleasant and helpful. Jaqui in the restaurant was particularly good. The worst experience was arriving. The reception area is dingy and dated. We had to wait at least 10 minutes to be checked in as the only receptionist was on the phone to a customer enquiring and then making a booking. She needed to be able to call on another member of staff when tied up for so long. We were only able to book in when another receptionist came in to start her shift.

"Great value great hotel"

5
31/10/2017

On our fifth visit to the Castle Inn we stayed again in family room 36. Panoramic dual outlook, spacious with king size double and two full sized single beds, sumptuous bathroom with bath and walk in shower, large flat screen tv, tea and coffee making facilities and comfortable seating. We enjoyed the bar restaurant as Ritsons is closed for the winter but was used for breakfast with full and buffet available. This venue is ideally positioned close to Keswick Penrith and Cockermouth. The hotel is fully complimented by a large swimming pool with sauna and steam room (Great when the weather is poor). The food is really good but the service was a bit slow possibly as they were very busy. However service at breakfast was a lot better. Overall excellent value for money. We booked through Late Rooms.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'William m', Thank you for taking the time to leave a review on your recent break with us. I am delighted to read that you enjoyed all aspects of your stay and it was a pleasure to welcome you back again for your fifth visit! Hopefully we will be welcoming you back again in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Not a great experience"

2
30/10/2017

Parking was easy and plentiful. The swimming pool was fabulous and a great size. Power cut whilst I was in the shower in the pool changing rooms, no safety lighting - I was in complete darkness for a minute or so. Was scary, especially as there are steps and wet floor - needs to have emergency lighting. The room was too hot, bed too hard, noisy, dusty room, pieces of other peoples rubbish in the corner of the room. 5 of us had booked 3 rooms, booked at different times - My parents who booked first and paid more, had the worse room, small and dusty, my daughters who paid considerably less and booked only a few weeks before - had a huge room with separate shower, bath etc - view of the lakes... felt very unfair the way rooms are allocated.

"Beautiful location"

4
28/10/2017

Very good hotel very close to Bassenthwaite lake . Our room although small was very comfortable , evening meal in the bar very good indeed , staff very friendly and helpful . Would return especially after the planned revamp.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'sweedie', Thank you for taking the time to leave a review on your recent visit with us. I am delighted that you enjoyed all aspects of your stay, I look forward to welcoming you back In the future. Kind Regards, Tom Cobley Deputy General Manager

"4 night relaxing break"

5
27/10/2017

We had a four night stay in a executive room 64 ,which was spacious ,beautiful views of the garden .Modern bathroom also very spacious. The staff were friendly and helpful .We had are evening meals in the hotel bar which were delicious and good value for money . The staff in the bar were very busy each night but we're always helpful and courteous especially Jacqui and Paul behind the bar.The other waitress who's name I didn't catch was also eager to help even with the language barrier. We used the pool steamroom and sauna everyday.All in all a lovely place to stay when you have been walking in the lakes each day. We will definitely be returning .

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Karen_Ram', Thank you for taking the time to leave such a lovely review on your recent 4 night break with us. I am delighted to read that you enjoyed all aspects of your stay, and that you found it to be nice and relaxing. It's always great to read such kind comments about the staff, and I will ensure that they get the praise they deserve for being so attentive to our guests. We all look forward to welcoming you back in the, hopefully, not too distant future. Kind Regards, Tom Cobley Deputy General Manager

"Nice place"

4
26/10/2017

We stayed at this hotel for 6 nights with breakfast and dinners. Our room was spacious. The bathroom was modern, with a bath and shower. We enjoyed our holiday here very much. The car parking was excellent with lots of spaces. Breakfast was brilliant served by very friendly staff, especially Anna. We enjoyed every evening meal in the tavern. The food was good quality, not huge choice but everything was tasty, especially the dover sole and the fish & chips (big plate). The hotel advertises itself as a luxury place. It doesn't quite make it in our opinion. To improve the mattresses and pillows would need to be of a better quality and the housekeeping needs to be better. We would come here again as we had a great time and the staff were very friendly and helpful.

DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Schnuckiputz', Thank you for taking the time to leave such a lovely review on your recent 6 night break with us. I am delighted to read that you thoroughly enjoyed your stay, and will pass on you kind comments to the rest of the team. We hope to see you again in the near future. Kind Regards, Tom Cobley Deputy General Manager

"Could and should be better"

3
26/10/2017

This has to be one of the most frustrating hotels I have stayed at. On the plus side the hotel is in a great location just outside of Keswick and it has very decent leisure facilities all guests can use. On the negatives the provision of their evening meals is nowhere near what you should expect at a 4* hotel. On our first night we had to send our main meal back as it was stone cold and the carrots were raw. Their second attempt the carrots had all of their water extracted (see photo.) Carrots are not known for their technical challenge to cook properly. On the second night we ate at the bar. 45 min wait, food cold and the bill incorrectly charged. We had money back as they are charging 4* prices but are some way short from delivering it. This extends to the staff esp on reception who never acknowledged anyone coming or going nor asked about our stay when we checked out. Our room was not ready when we did check in, nor had it been cleaned when we came back from our final day's outing. None of these should be something you should demand at any hotel. So on balance it's a frustrating hotel because it has the potential to be one of the best in its locality. As it stands at the moment it is hard to recommend.

"Cream tea by accident"

4
23/10/2017

We only found this place as the M6 motorway was closed by a serious accident, and the diversion was clogged solid. We were only there for an hour or so at midday during the week. So we got off before the congestion and deliberately diverted thru the Lakes. Anyhow - found this hotel around lunch time and had a really great Cream Tea for 2. - lots of little sandwiches and little cakes - and all delicious.... The hotel was pretty quiet - but seemed to be preparing for a wedding or 2, so that may not be always the same. The staff were great, unobtrusive and very helpful. - they turned a painful diversion into an unexpected elegant light lunch break. Definitely recommended.

"AUTUMN HOLIDAY AT THE CASTLE INN"

2
18/10/2017

The Castle Inn fell down badly with its provision of evening meals for guests. Inexplicably, the hotel's dining room was closed each evening as management regard mid-October as being in the winter. The serving of bar-meals in the evening was totally outstretched, all tables in the bar were taken from 1900hrs and guests were required to remain in their bedrooms until individual tables became vacant. Management had only to look at the large number of people breakfasting each morning to appreciate that their provision of bar-meals would be totally inadequate. It was impossible to reserve a table in advance except for one couple who were permitted to do so due to 'an arrangement with the management'. When asked if other guests could also have such an arrangement they were informed that this was not possible. We therefore had a situation where there was one rule for the majority and another for one favoured couple. Even if management was unable to only provide meals from the bar menu, there was absolutely no reason why guests should not have been allowed to eat them in the restaurant which adjoins the bar and kitchen. This left the majority of the guests, ourselves included, feeling disgruntled. I cannot suppose what will happen when October half-term holiday arrives. The hotel clearly regards weddings as their life-blood with scant consideration for paying guests. Lighting and the placing of inadequate furniture in the lounge makes reading impossible in the evenings. We had booked one of the hotel's best rooms yet, having arrived in the late afternoon after extremely tiring journey, were unable to relax in our bedroom due to the sound of gun shots from an electronic rifle range that had been established in the room directly below ours. I would definitely not recommend this hotel as being suitable for an autumn holiday.

"Let down by best western"

2
16/10/2017

The reception area was full of people taking a break from a conference, the reception desk was covered in dirty crockery. The receptionist brusque to the point of being rude,obviously she was stressed. The room was fine, clean and airy.We went for our evening meal,we were told the dining room was closed,which is fair enough as it is quiet,and we could eat in the bar with an extensive menu including many specials.The food was very average pub grub,the service was poor as the staff did not have English as their first language,on both evenings the made mistakes in our orders.On the second evening when we returned to our room after being out for the day it had been cleaned but the wine glasses we had left, as we had taken drinks back to our room after the two hour wait for our meal on the first evening, had not been taken away. When we left the following morning the only efficiency I saw on both the days we stayed was by the receptionist relieving me of my money.We will never stay here again and would strongly recommend against anyone against anyone else doing so!

"Nice hotel "

3
15/10/2017

Stayed here for my 50th birthday. The hotel itself was lovely, great room, very spacious and nice interior. Reception staff were very friendly and helpful, but not so in the bar area. We had a meal on our first night, and have to say, we were very disappointed. There were hardly any staff, and it took 3 attempts to get someone to take our order. There was no friendlyness, it costs nothing to be polite or smile! I had a vegetarian meal, which was too spicy and hot to eat, when we mentioned this, we were told, that's how it is, and walked away. Very expensive drinks, so all in all disappointing. There is a little pub about a mile away in the village of Bassenthwaite called the Sun Inn, fabulous to eat there. Would stay in the hotel again though.

"Wedding "

3
15/10/2017

Stayed here for Two nights for a wedding the food was okey hotel was very warm for myself I did find the staff let the hotel down which I think the management could do better when employing staff the room was large but was not replenished as it should have been and the drinks were expensive some of the staff needs to be trained to pull the Guinness

"Excellent"

5
15/10/2017

Stayed here for 4 nights in a dog friendly room on the ground floor, which was excellent and overlooked the courtyard by the reception. The food was excellent, both breakfast and bar, the staff very attentive and dog friendly. Plenty of choice for breakfast and the hot food was cooked to order. The pool was lovely and warm, we didn't use the sauna or steam room. The hotel was very clean, dogs only allowed in bar not anywhere where there are carpets, which I think is good and fair on everyone.

"Large but very personable hotel"

4
12/10/2017

Booked for one night as was in the area on business. Wasn't sure what to expect but it was a very good hotel. I was given a free upgrade to an executive room which is a nice touch. The hotel is a bit sprawling and goes on a long way but not an issue though suspect if you have mobility issues you would need to be careful which room you had been allocated. On the night I was there the only place to eat was the bar as the restaurant was closed. The food was good but the service lacked a bit of friendliness. Also as there is nowhere else nearby to eat everyone staying seemed to eat in the bar. It was a bit of an issue to get a table, I was lucky as got the last free one at about 7.30pm. Breakfast was fine, all the choices that you could want. Overall a good place. The only downside is that I wanted to go for a stroll, not a Lake District hike but was tricky as there are no pavements so you would have to walk on the road!

"lovely stay"

5
11/10/2017

This was our first stay at this hotel. We stayed for 2 nights in a dog friendly room and were very happy. The dog room was excellent with easy access to the outside. The hotel was very good for humans, the food in the bar on both evenings was excellent and the breakfast was good with a substantial cold buffet. We didn't use the spa but it looked clean. All of the staff were very helpful and polite and we look forward to revisiting the hotel again.

"Fab"

5
02/10/2017

Love it we have been twice rooms are beautiful and clean family room was amazing never ever stayed anywhere with a room that big . Swimming pool is lovely with sauna and steam room booking up again going to stay longer

"lovely one nighter"

5
25/09/2017

we stayed here for 1 night, is such a lovely relaxing place now, ranging over a massive floor space - with conservatory & meeting rooms, sauna, steam room & quite a large well kept swimming pool for a hotel. Our room was very good indeed- nice & quiet, although my Hubby was woken by road noise, but we live in a very quiet village, so for a hotel with the road on 2 sides, I think it does very well. The bar is well kept by very helpful staff there (well done) allowing me samples of the beer before buying. prices for beer may be about average for the area. we sat in the lovely lounge area overlooking the borrowdale valley - so very lovely. There is a tennis court, crochet lawn, and garden, which we didn't use (it was quite muddy underfoot) I think the food prices were quite steep, but we ate out, so can't comment on the quality vs price. Receptionists very helpful & informative. There is a big free carpark here too.

"Lakes stay "

4
24/09/2017

We came up for my partners birthday. We explored Windermere before going back to Keswick and then our hotel. We booked an executive double for £175 the hotel was easy enough to find. When we got to our room we were surprised to see we had a twin rather than a double but it didn't bother us too much. The room was nice and we had a bath and shower, I do think it was a little over priced but it was fine. We ate our dinner and breakfast in the restaurant and it was delicious the portions were massive. There was some sort of wedding/birthday event going on but we didn't hear a peep. We also used the pool and sauna which was lovely too. All in all a good stay

"A real treat..."

4
21/09/2017

Our room looked towards the fells and Bassenthwaite Lake which was a treat in itself. The bed was extremely comfortable and the room well furnished with a spacious en-suite. We were only able to stay one night but enjoyed the swimming pool, sauna and steam room and later had an excellent meal in the restaurant. Breakfast the following morning was also excellent with a good and varied menu. Every single member of staff was friendly and helpful. We will definitely stay again, hopefully for longer!

"Disapointing"

3
20/09/2017

The word Inn in this case is deceptive, it is a large Hotel, with a medium size leisure centre and many other forms of activities. Uninteresting menu, and the chef appears not to know the difference between pork loin and pork fillet. I had food poisoning while I was there.

"Disappointing Meal "

2
15/09/2017

Visited the tavern for a evening meal on a Thursday night. We weren't given a warm welcome at the bar and told to pick up our own menus and find a table. I feel the bar man was under pressure working on his own doing the bar, orders and serving food. The portion size for the bream was very small with only a little piece of bream served with lots of pasta for the price it was poor. The steak was very gristly and again for the price disappointing. Once we had eaten we left as we found the place lacking warmth from the staff and the room.

"Castle inn hotel"

4
14/09/2017

This hotel is a weird place on arrival walked in front door could not find a sole walked around a mound of corridors then found at last a member of staff at a bar asked where to book in ans she then showed me where to go about quarter a mile down corridors then down four stairs and surprise the reception , but to be fair the hotel is very spread out but very clean meals good but not a place I would go back to .

"A huge let down for a wedding "

3
13/09/2017

Came here for a friend's wedding reception. Although the staff that I spoke to were polite enough, a number of them had a European accent and had trouble understanding orders. We were also told that the bar in the venue room did not have a coffee machine and that we would have to go to the other side of the hotel and carry a hot coffee all the way back every time. Your not telling me it only has one coffee machine in the building. There was a hot, or should I say luke warm Buffett for us to enjoy. I use the term buffet lightly as it was mainly empty plates when we got to it and we were about middle of the group. They seemed unable to rotate the food and bring it out quick enough. They only had 1 person on the bar the whole night for well over 100 people which meant bar service was very slow. Then came the price, £3.10 for a small cup of coffee( I was the driver for the evening) and over £3.50 for a pint.On the plus side, the place boasts wonderful view and was very clean and tidy.

"Better than 'Average' but not quite 'Very Good'..."

4
12/09/2017

To explain the title of this review, I will highlight the points that caused me write it. I arrived for my one night stay on a motorcycle on a very wet day and was surprised to find that for a Lake District hotel - an area which is more often than not wet - there is no drying room. In an hotel of this size and quality surely space could be found? Some areas of the hotel are in in need of redecoration as they are looking a little tired. Whilst the swimming pool is a good size the jacuzzi was not available for use. These points are why I feel the Castle Inn falls just short of the 'Very Good' accolade. For the rest, the bedrooms are a good size with comfortable beds and the bathrooms are clean with a separate (good size) shower cubicle as well as a bath. Food choice in the (rater small) bar is reasonable but the portion sizes are a little small for the price.

"Wedding stay"

5
05/09/2017

Wow why a place and I can understand why our friends chose to get married there. Car park is huge, no issues get parked. Great location and impressive views. The hotel was like a maze at first until you found your bearings. We checked in no problems and our room was ready unlike a few others in the wedding party. Staff were friendly. We were really impressed with the room (63) Out the way, so nice and quiet. Quite big and traditional room with a modern bathroom, with a superb view. No quarms with the hotel and our stay. Food was lovely and no dry bar. I would recommend and return.

"Nice location"

4
05/09/2017

After a long drive it was good to a pleasant bedroom with all the creature comforts you would need. The restaurant serves a good menu with high quality food. The bar snacks are quite substantial too. The views when it is not raining are fantastic. If you are in the area it is well worth stopping here before venturing out into the hills. I would whole heartily recommend this hotel.

"Beautiful setting, staff who go the extra mile to make you comfortable"

5
02/09/2017

Had a 3-night stay, our second at this hotel. Comfortable, clean, well-equipped rooms. Great selection and high quality food at breakfast and a couple of meals in the hotel Tavern - beautifully cooked roast Hake with crispy chips for only £12.50. What really makes this Hotel is the Staff. I had requested in advance facilities in the room for my mum who is disabled and the Staff were able to allocate this. Any requests during our stay were met with a helpful and friendly response and I cannot praise them highly enough. The hotel was, deservedly, busy during our stay but this did not affect the high standard of service.

"A Super Place"

5
29/08/2017

This stay was booked on Secret Escapes. We received a warm welcome. The room was very comfortable. Service was consistently good. We dined in the restaurant rather than the bar., and the menu contained a very tasty selection of food which was beautifully cooked and served in a stylish manner. This hotel is definitely somewhere I hope to return.

"Awlful. "

1
28/08/2017

Went bank holiday Monday for lunch. Arrived around 2pm. No tables for 3 so had to stick a chair on the end. Took over 15 minutes to get served but a very uninterested waiter. Order steak pie, afternoon tea and chips. Steak pie was okay. But the afternoon tea was truly awful. Nothing was homemade, the cakes were like something you'd expect out of Aldi. Scone was small and had butter icing on?!? Cheesecake was off, obviously been out of the fridge for too long. We had to ask for the tea which just seemed like a hassle for the waiter. No one came over to check on us. Having worked in hotels in cumbria that serve afternoon tea this place is the worst. Bad food and even worse service. Avoid much nicer places.

"Peace and quiet"

4
26/08/2017

Stayed here 4 nights dinner bed and breakfast with a coach holiday (Acklams). Rooms good with comfortable beds,good shower,ironing board and iron,tea and coffee plus a free safe in the room.Although we were on a set meal plan and the choice was good as was the quality the bar meals looked excellent.The bar served local ale and decent wine,all the staff were pleasant and polite and nothing was a trouble.The hotel is in a quiet location which made for a peaceful stay,the grounds of the hotel are well maintained.

"Terrible All Round"

1
23/08/2017

Went for lunch. Very disinterested, long-faced staff who were happy to keep us waiting without a so much as a 'sorry'. Ordered basic choice of pate and some sweet potato fries, and the corned beef hash. Took almost 30 mins to serve, and would like to say this was down to waiting for the fries to be fully cooked, but 75% of them were raw in the middle. The corned beef hash should really be called 'potato mush hash' as you needed a magnifying glass to spot any corned beef. Would have complained, but wasn't prepared to wait for 20mins to get the staff's attention.

"The room was really nice."

5
20/08/2017

The Hotel is not as close to Bassenthwaite, Keswick, or the Lake in fact, as the advertisements would have you believe. Pretty naughty deceiving paying guests because the walk to the Lake or Bassenthwaite is quite dangerous along a very very busy road. Be very careful. The service for the evening meal was rather slow but the food was lovely and tasty. It was impossible to watch the TV as the programmes kept dropping out.

"A nice hotel, but requires improvement (AWFUL wifi)."

3
20/08/2017

My fiancé and I booked the Castle Inn hotel as we were having a staycation in the Lake District this year to see the sights and do plenty of walks. We booked 4 nights here (start of August); I can sum up the stay as ‘ok'. Nothing to write home about. Initial point – make sure you don't rely on the sat nav. As other people have stated, the post code takes you down a very small little road which is quite hard to turn around in. Instead carry on along the road that you are on, do not make the final right hand turn that it suggests. The hotel looks very nice, and has a large car park with good size spaces, which is useful for us as we have quite a large car. The reception is very nice and we were checked in by a very friendly and welcoming member of staff. I'm sorry, I can't remember your name. Wifi: If you plan to use the free wifi service, be aware that you are going to become best friends with the reception or the bar. It appears to reset itself and you have to stand around in reception or sit in the bar for the password page to load up! This will not happen in your hotel room, trust me. We tried several times and for decent amounts of time before we gave in and visited the reception area for it to load. We did mention this to reception throughout our stay, but were told ‘it is complementary service'. I'd say, even if it complementary, if you are advertising it then I'd make sure it works and is to a high standard. Seeing as we were using it to plan walks, it was a factor is deciding the hotel. In future, I wouldn't pick this hotel unless the wifi was improved. Room: We were in room 60, which was lovely and spacious with a lot of light and GREAT views. The downside of the room – the cleaning of the room. It appears that cleaning is only done on the surface! Bathroom floor wasn't cleaned between days, bedside table wasn't cleaned and as we were drinking drinks from the bar, we would sometimes bring the glasses back. These were never taken out the room…we had quite a collection by the end! Food: The bar food – we ate in the bar 2 of the nights as we were very tired. Each time we were impressed with the food! The portion sizes were good and the taste was great. What needs to be commended is the service in the bar. Paul (I think that was his name) was outstanding and it a credit to your organisation. Very helpful, cheerful and excellent service was provided by him, even on one of the evenings when there was a wedding elsewhere in the hotel, he appeared to be on his own. I've worked in the service industry and how he handled that evening was fantastic, as I said, he is a credit! Yes, it was a little slower, but to say he was on his own, he did amazingly. Overall – the hotel is ok. Nothing to write home about and if/when we return to the Lakes, we'll probably stay elsewhere!

"Great night sleep"

4
10/08/2017

Check in at reception was efficient and the receptionist very pleasant. Our room number 15 was up a small flight of stairs and along a maze of corridors. The room itself was spacious but a bit dark due to it being in the old part of the building with very small windows. This wasn't a problem though. It wasn't far from the roadside so there was a bit of traffic noise although this didn't bother us through the night. The bathroom looked as though it had been recently refurbished as it was very contemporary with both a bath and a separate shower. The shower was very powerful with plenty of hot water. The bed was extremely comfortable with a mattress topper on. The room was warm, but reception were happy to provide a fan and a separate sheet so I wasn't hot through the night. The leisure facilities were excellent with a steam room, sauna and pool. Pool towels were provided. The bar was really nice and the bar man very pleasant. We ordered starters and mains but given the size of the portions we probably could have gotten away with sharing a starter. The food was excellent and served very hot. Breakfast in the morning was set out in the conservatory with lots of options to eat. Full English was available to order as well as a few other options. I opted for the Eggs Benedict but was quite disappointed with it. However, my husband had the scrambled eggs and thought they were delicious. Plenty of onsite parking is available. Be wary of using the postcode in your sat nav to get there as it takes you along a country road which has no spots for turning. If coming from Keswick, continue past the road end that it has you turning up as the hotel is about 100 yards further on the main road.

"Good facilities needs more staff"

3
09/08/2017

My wife and I spent three nights there recently. We booked a twin suite (room 23) which was excellent, made up of three rooms. The problems we encountered were in relation to levels of service. The people who served us were of a high quality, but there were not enough of them. If you are catering for two weddings plus other guests you need more than one person on the bar. Things were not much better in the restaurant on the Saturday evening. We were a party of 18, which they could not cope with plus the weddings. One main course turned up after the rest of us had finished ours.

"Disappointed"

2
08/08/2017

We stayed in this hotel for a weekend - room 39 - the room was shabby and cleaned only on the surface. The armchair was ready for the tip - the leather was cracked and peeling and stuck to clothing. Receptionist hinted this room allocated because of booking through booking.com. The bar service was slow, not because of staff inefficiencies but because the bar man was on his own serving drinks and food for most of the time. I could not fault the food when it did arrive. The carpet in the lounge off the bar was shabby and the tables of drinks left lying. It is not the standard of Best Western we have come to expect and I would not recommend a stay here.

"Sunday evening meal "

4
07/08/2017

Reasonable food, at a fair price. More of a upper end style rather than value for money pub food. If your looking for quantity rather than quality I'd look else where. But if you are prepared to pay slightly more for quality rather than portion size this place is worth a visit

"Cheers"

5
03/08/2017

Made to feel very welcome by the lovely Rachel. Good size twin room. Bathroom had good size bath with separate spacious shower. Food very good and excellent value. Ideal base for walking with spectacular scenery. Would stay there again any time

"Poor customer service"

2
02/08/2017

Stayed Wednesday in July for 2 nights. Positive is the good room size, pleasant quiet location. At £80 per night without breakfast (would be extra £10 a day) I regard it as poor value for money. Leisure facilities are small and dated and no comparison to Village hotels. Sink bowl in bedroom toilet is round and nowhere to place soap! Bed sags badly in th middle. On the Thursday evening at around 10pm a member of staff knocked on my door saying that there was a power supply problem and asked me to check lights and sockets. The lights worked ok but all the wall sockets were not working. This resulted in no table lamp for reading, no television, no kettle, no shaving point. The next morning at check out the reception staff had not been informed of the overnight problem so again I reported the issues. I was told that a manager would contact me. This is now 5 days and no communication has been received.

"Beautiful hotel, grounds and scenery. "

5
29/07/2017

Stayed here with the family as a one night stop over on the way to Inverness and wasn't disappointed. Hugh room with a beautiful modern bathroom, very comfy beds and fantastic views of the valley and gardens. Dinner was lovely with a wide choice for the kid's, even my fussy autistic son was happy! Not over priced and nice to have a buzzing atmosphere in the bar on a friday in the middle of rambling country. Definitely a return visit soon.

"Lifeless"

1
28/07/2017

The hotel, although marketed as a 'Plus' hotel, doesn't actually have many pluses. Check in was speedy and friendly, however from that point it was downhill. Entering the room, it smelled damp, and quite frankly of bad body odour. The bed was probably the most uncomfortable bed I have ever slept on, and was sagging badly in the middle. Be aware that they probably haven't changed their mattresses in over 10 years. I found long red hairs on my bed sheets (I have short brown hair.. so not mine!!), and the room was generally tired and very dated. Absolutely nothing like the pictures. I called reception and explained that the bed was not acceptable, to be told that the hotel was fully booked (it seemed completely empty to me), but she found one room I could look at to check the bed. I was told to go to reception to get the key, so I had to get changed again, go back to reception, pick up the key, go to see the room and back to take the key, then back to my room. Not good customer experience. When I went to the other room, it was in a dark corner of the building, cars parked up to the windows on 2 sides of it, smelled even worse than the other room (think musty urine), and the mattresses were equally as bad. On first glance, the bathroom looks nice and modern, but taking a shower in the morning, the water pressure was non existent and it was cold, even though I had it on the hottest setting. After a long drive, and a long day at work ahead, this was the worst possible start. Breakfast was average at best... eggs benedict came with bacon so thick and undercooked it was like gammon, the muffin was like cardboard, and the eggs although undercooked outside, the yolk was hard. Overall, this was probably one of my most disappointing hotel stays ever. I travel for please and business over 50% of the year and clock up 100's of nights in hotels per year. This will be my first and last visit here I'm afraid.

"Friendly staff, good food"

4
28/07/2017

Booked an Executive Double room. Great room, good views. Not accessible by lift, stairs only, so check with hotel before booking!! Staff were all great, so most likely to be helpful and advise you!! Ate in the bar, good food, all hot and well-cooked. Very pleasant stay and would re-visit if up there again.

"Perfectly accommodated late arrival and early head for the Fells"

4
24/07/2017

Though it is certainly possible to stay at a more accessible Lake District location, the mountain-surrounded accommodation near Bassenthwaite Lake perfectly served our party of four about to make an early morning-start 10-hour climb circuit of Scafell Pike. Despite our very late, unconventional time of arrival, the friendly reception made us feel very much at home. The room was well-appointed, very clean, and had all the necessary facilities for relaxation. Best of all, the bed was of the right firmness for a perfect night's sleep. Breakfast, in comfortable surroundings was generous, including cooked items and a wide range of food. The staff members at the desk were very friendly and helpful, and spared no effort to take care of our fairly wide-ranging needs.

"Poor Customer Service"

1
22/07/2017

We stopped off at the Castle Inn Bassenthwaite on Friday for lunch. No one else in. Ordered a soft drink, and a pint of ale - which was cloudy. Had to ask for another. This did not clear either, the waitress came to take the food order, saw the ale was still not clear, and looked the other way. We then waited 45 mins for fish and chips! When it eventually came we asked why it had taken so long - to be told that there was a problem in the kitchen!!!!!!! - as if that made it ok. Why not inform the customer there would be a delay? The place only had two other customers in, so the staff were not exactly rushed off their feet. Won't go there again- obviously customer service is not their priority.

"Just above average"

4
17/07/2017

It's very difficult to go a proper assessment of this Hotel as it varies so much, great location, my room was very spacious, really good bathroom. Then I went to the bar and eat, average selection of drinks at the expected hyped up hotel prices. I only had a bar snack, but it was very poor quality, service was OK "just"

"Great views."

3
16/07/2017

Second stay at hotel not as enjoyable as before. Swimming a bit chilly but clean. If the rate was £80.00 cheaper; it would justify. Hotel needs a little bringing up to date. It's a country hotel but looking a bit tried. A couple of problems with room broken toilet seat and my sons bed was broken. Very unhelpful on departure, no refund and told me to write in. I think it would be better to have a guest departing on a positive note. Cleaner rather loud in the morning.

"Friends get together "

4
15/07/2017

This is our third stay at this hotel because of its lovely location. Last stay 3 years ago. This stay I really noticed an improvement. The hotel is getting a bit of a face lift not that it's too bad. The room was nice ours a bit dated but no complaints . Bar food on Friday evening good nothing to blow away but very nice bar food . Breakfasts lovely anything anyway you want . Evening meal in the restaurant very nice indeed and not too pricey and good quality. The staff were very helpful and professional couldn't fault at all . Lovely place I think we are becoming regulars ! Will be back .

"Handy for a sleep over"

3
13/07/2017

We were attending a wedding nearby and took this as the closest option for a place stay. Rooms and beds were nice and comfy and we even got a service for our 2 night stay. The breakfast had loads of choice for everyone, but the bacon is cut so thick it's like gammon and the sausages were tasteless, that's a personal thing for me, they had croissants and crumpets which I equally love, amongst other stuff. We came back from our wedding venue at 1am to find a real fiasco going on with a coach party....it was from a wedding that had taken place at the hotel and everyone was so drunk nobody wanted to get on the coach. There were ladies asleep in the hallway that we had to step over to get to our room, but as we were inebriated too it didn't bother us at the time. This is definitely only a place you would use to get your head down for the night

"Pretty ok really"

3
12/07/2017

We stopped after dropping the kids on a D of E practice expedition in Keswick - so this place was really handy. The idea was to have a rare night away together somewhere a little special. First impressions were a little dated rather that special. The place could do with a bit of investment. The check in was smooth, and the room nice enough. It was a little more up market than my usual Premier Inn and our room which was a long way from reception had a nice garden view. The bed was AWFUL - the sort of KNxCKERED old thing you would expect in a tired old budget guest house. I have not "suffered" roll together on a spring bulging mattress like this for a long time. When we reported this to reception at check out we were told they would look into it. We were not looking for a refund or discount but at a Premier Inn (their beds are ALWAYS great) there would have been no quibbles and the good night guarantee would have kicked in. It was a Monday night just before holiday season but the place was VERY quiet. This was good in some respects and but the atmosphere was poor. We opted to eat in - a very pleasant meal. It was a bit odd that when we presented to the restaurant to see about a table we were told we needed to go to reception to do this. There were literally dozens of empty tables at this point. We went to reception, booked for half an hours time as we then thought we would have a pre-dinner drink and when we arrived at the alotted time there was no sign of our booking. Breakfast was reasonable but not great for the price. We achieved a night away and all in all it was ok but i'm not convinced I would be returning based on this visit.

"Only came for Sunday lunch. But that was delicious."

5
05/07/2017

Excellent position on the north of the Western Lakes, close to A66. Bassenthwaite lake is just round the corner, and it's beautiful. About 5 miles out of Keswick. Staff seemed nice. Can heartily recommend Sunday lunch there !

"Better options nearby"

3
04/07/2017

First of all, this hotel was not in Keswick - it's a good 15 minute drive to Keswick town. We probably got the worst room in the hotel (possibly because we booked via hotels.com). It was damp, dim, dated and the toilet malfunctioned multiple times. There was barely any room to move in the bathroom, and everything looked like it had seen better days. We discovered many charming B&Bs and farm houses in Lake District we wish we would have stayed and had a more personal experience than at Best Western. Do your research and stay at a B&B instead. No breakfasts included - but we had dinner at the hotel restaurant and it was excellent though.

"Wow... impressed but comes with price tag"

5
30/06/2017

I was impressed by the high finish throughout, the staff were always cheerful and very helpful and the service was excellent. And even your standard double room was HUGE, lots of space and separate table and chairs. However, don't expect even a few days her to be cheap... for example the room service they offer costs £4 per tray add that to the £7.50 you would have to pay for 'a sandwich'. Regardless of the price the food was really good. Breakfast choice was your average for a B and B/hotel stay but couldn't fault it, you had a choice between the Tavern (adjoining pub) and the restaurant on an evening, bearing in mind there wasn't another pub in the village! Main meals were £10-15 at the Tavern and either £25 for 2 courses or £30 for 3 courses at the restaurant (per person excluding drinks). The spa facilities and gardens were also of a very high standard and the hotel is very close to the Fells in the Northern lakes if hiking is your thing, but little else was in walking distance.

"stop over on way home"

5
22/06/2017

I loved this hotel.The rooms are great and we always travel with our dog so the room was away from the main body of the hotel in fact it was our own main door right next to an excellent dog walking area.The only strange thing about this hotel is they insist on you bringing a dog cage incase you have to leave your dog on its own,so we went out and bought a dog cage and nobody at the hotel asked us if we had brought one.however the hotel was lovely,great staff very friendly and helpful.Food was excellent had breakfast there also an evening meal in the bar.

"Nice hotel in a beautiful location"

4
21/06/2017

Just about 10-15 minutes drive from the Keswick city centre. Next to the Bassenwaite zoo. Wifi enabled, nice rooms and gaming room for kids n adults. Nice restaurant and in room dining service available. Car park available. Nice hotel to spend tome and stay with your Family.

"Excellent stay"

5
21/06/2017

The staff here were very friendly and kind. When we checked in the receptionist (I think her name was Rachel, she had black hair with a fringe) was so friendly - possibly the most welcoming and friendly receptionist we have ever experienced. She was very bubbly, happy and helpful - and immediately we felt comfortable and welcome into the hotel. Our room was lovely, big and very clean. Even though when we stayed it was extremely warm, there was a fan in the room which helped and we slept really well. The pool facilities were great - we were just a bit disappointed how there was not a jacuzzi but we were informed by Autumn there will be. The gym facilities were also good. The breakfasts were amazing. The service was excellent and the vast amount of options gave us good value for money. The hotel also had lemon and lime water near reception every day that was chilled and nice to have. Very good location and would definitely stay here again.

"Fathers Day Fail"

1
19/06/2017

I booked castle inn for a night stay with my husband for Father's Day. I contact the reception to see if the tavern were still serving Sunday roast...yes they say. Go yo the tavern and sold out!!! Room was unbelievably noisy and had young baby who was up still 3am due to the noise. Contacted reception to cancel breakfast as baby had only been asleep a few hours to be told they would not provide a refund for breakfast and no apology for the noise. Very disappointed with overall service.

"Lovely stay"

5
19/06/2017

Stayed 2 nights following a family party. Very comfortable room and accomodation. Pool, and fitness facility great. Tennis and other outdoor games and a popular Games room. Food and drink good. Great location both for Bassenthwaite lake and only 9 miles or so from Keswick. Free wifi. Would consider coming again.

"Visit spoiled by noise at night"

2
15/06/2017

I would review this hotel well (rooms clean and spacious; dining choices good) but our overnight stay was terrible because we couldn't sleep! Our room was directly above a public room where guests stayed talking, playing music until early hours of the morning. We phoned down to reception and the night staff asked them to turn it down but finally my husband had to get up to do the same. At just before 2 a.m. it worked! We complained the next morning and were assured that the duty manager would contact us within 48 hours about it. A proper apology (even without any refund on the payment) would have been fine but we've heard nothing despite being promised. A real pity.

"Excellent experience"

5
12/06/2017

Stayed in the hotel as part of a works conference, plus we walked the Coledale Horseshoe the following day! The hotel was superb, conference facilities were excellent, staff were very pleasant and helpful, the food was gorgeous (the homemade coleslaw was the best I have ever tasted) and the room I stayed in was really nice, spacious and the bed....god, the bed was one of the best I've slept in, I just sank into the mattress!) I would definitely recommend this hotel, just a shame I didn't have time to sample the leisure facilities. If I had one gripe, It was that the cooked breakfast was t up to much, there wasn't there, but the continental option more than made up for it with so many choices! Thanks for a great stay!

"Great Hotel, great food and facilities. Poor rooms."

4
12/06/2017

Stayed 3 nights in great weather. Generally this hotel is worth the money but the rooms certainly are not! The position and grounds are great, food excellent, quality drinks,staff pleasant and helpful. Great pool and gym. But the room was awful. Very small, wafer thin walls allowing noise from all adjacents and corridor and very poor ventilation - 1 tiny window.

"Stopped for bar meal"

4
08/06/2017

Dropped in here for a bar meal when out with the family and two dogs. The food was lovely had a really enjoyable beef fajitas, with a nice spice kick. The staff was very helpful, had two larger dogs and there was a nice table in corner of bar which gave us plenty of space. Staff were good with dogs and got us water. Well worth a visit.

"Nice place"

4
07/06/2017

This is a very well run hotel from efficient check in through to room cleanliness and all the choice of food offered. The staff encountered were all pleasant and knowledgeable about the surrounding area. Food quality was very good.

"How do they do it?"

5
01/06/2017

The Castle inn Hotel management and the staff have a rare skill in making you feel that you are the only guests staying there and yet the Hotel can be full!. It is a real pleasure to stay there and sample this, no matter where you go there is a seat for you and staff to serve you with a smiles and chat inside or outside. Then you have breathtaking views and easy access to the mountains of Lakeland or take a stroll through their beautiful gardens. We have visited many times and never had a reason to contradict these words.

"Standards Slipping"

3
30/05/2017

After staying at The Castle Inn in 2016 we returned this year in May we found the standards had slipped. The reception staff were very friendly and helpful. We booked a executive room and though it was very clean and spacious it seemed almost identical to the standard room we had previous. We ate in the bar and restaurant and while the bar staff and food was excellent we felt the restaurant food and service was poor compared to our previous visit. We found the leisure facilities to be very good and very clean.The hotels location is in a lovely area of the lakes We felt there was a number of new and inexperienced staff that let the hotel down and made our stay less enjoyable than our previous one.

"Reasonable hotel but a little far out and not value for money"

3
29/05/2017

We booked this quite late for a Bank Holiday weekend. At the price of £350 for two nights (incl breakfast), we were expecting something fairly decent. It is a lovely building, and the staff were helpful. We arrived on our first day when it was hot and humid and to our surprise there was no air conditioning and we were told none in any bedroom. I know it is an old building but this was a major issue! Breakfast was good but the restaurant for dinner was not to our taste so we went into Keswick. Keswick is £30 return by taxi (if you get the right company) so this added to the cost. There is a pub that does bar food. The jacuzzi in the leisure club is still broken (referring to an earlier Tripadvisor post). Overall we enjoyed our stay but for the money, I am sure you could do better.

"Excellent room, spacious and clean, fabulous food in Ritsons"

4
29/05/2017

Enjoyed a2 night break, beautiful pool, sauna and steam room, lovely spacious room. Love the food in Ritsons, menu like Masterchef. our third visit will be going again. service in reception and everywhere was high standard

"Excellent base for NW Lakes"

4
28/05/2017

The Castle Inn Hotel is an excellent base for any activity in the NW Lakes. Convenient for public transport, the bus stops right outside the hotel, we were able to leave the car in the car park for several days. Friendly staff with good service at breakfast and in the bar. Room was comfortable with views of the garden and Bassenthwaite Lake. We could have done with more cupboard/storage space but this wasn't too much of an issue. Would definitely stay here again.

"Remember your torch"

3
25/05/2017

We stayed here about 2 years ago and loved it. Decided to come back, and as Mum has problems getting in and out a bath/shower asked for a room with just a shower. This was the room which they tell us is for disables people. Room 11 - it has 3, what I can only describe as slits of windows, which makes the room very dark - no view at all. The first night the fire alarm went off, twice (false alarm), the kettle in the room didn't fit under the tap of the tiny sink to fill, so we asked for a smaller one and were given a teapot..... Service - the chap in the Bar was great - couldn't do enough to help you, even if it appeared he had been left to deal with an awful lot of people on his own. All in all this has been a very disappointing visit, which we had been so looking forward to- certainly not worth the money in room 11.

"Lovely short break"

5
24/05/2017

Arrived at hotel early afternoon Friday. Weather was bad but staff very friendly. The food in the bar was excellent and the waiter Raul was brilliant. The prices for food and drinks reasonable. All staff very amenable and friendly. The executive room was all on the flat for me and quite large, the bed was comfortable and when we asked for more pillows they were brought very promptly. We didn't use the pool or gym as I am disabled and find these things just too difficult. Overall we had a very pleasant stay and would recommend this hotel to friends and family.

"Location is excellent"

3
24/05/2017

This is a nice hotel, we have stayed here quite often. The rooms are good quality and the location is peaceful but the bar prices are scandalous! Even for the Lake District. It's a shame when you know you're getting spanked !!

"Glad we stopped off here for one night"

4
22/05/2017

The Hotel is lovely as are the staff. The room was very spacious the we had to move as the first rooms TV did not work. This was quickly put right by a move to the room above. We had diner in the bar which was very good. Breakfast was good too. This hotel is a really nice place to stay in Cumbria.

"Two night stay with friends"

4
22/05/2017

This hotel is situated a mile from the village of Bassenthwaite which is in turn about 7 miles north of Keswick so requires own transport. We only had bed and breakfast but there was a really good choice and rather than the usual buffet style main course it was served by order at the table. Juice, cereals etc were buffet style from the ante e-room. Bedrooms were very comfortable and the ladies enjoyed the large swimming pool and well equipped gym. table tens and putting green available as well but we did not try them out. Pleasant little bar with reasonable prices, which came as a surprise for this locale. Beer at £3-50 up to £4-20 a pint. Bootle of wine under £20 General room prices fluctuate wildly so shop around the various web providers.

"One night stay."

5
17/05/2017

I recently had to stay in the Keswick area and booked the Castle Inn. Hotel was good with a clean and very spacious room. Food excellent and staff fantastic. I would have no hesitation in recommending this hotel.

"Absolutely horrid"

1
08/05/2017

We stayed here in march for my birthday with my partner for a treat how wrong was we,I've been in contact with the manager but no reply back so here goes upon arrival we found the room to be uncleared i.e. Bed sheets dirty,cobwebs all over the lights,we went down to reception straight away to complain before leaving there for a few hours they went up to try and sort out upon returning taking a closer look we found mould around the shower head,toe nails in the corner of the room,wallpaper hanging off,net curtains looked like they had been cut with a chainsaw,more cob webs,dirty tiles in bathroom,shower seal on door missing,stained furniture ,even the jacuzzi wasn't in use not that I would of gone in there,absolute disgrace to yourselves and your cleaners we will never return we were then contacted for a £20 refund there having a laugh we have photos of it all for proof

"Comfortable well priced hotel"

4
08/05/2017

We stayed for a stop over here. We found the room to be very spacious and comfortable. The room was well equipped. We partly chose this hotel due to the on site pool / spa facilities. We were a bit disappointed with these. The jacuzzi appeared to be out of service, although the pool and sauna were fine - these facilities would benefit from an upgrade. We ate in the bar in the evening. It was not cheap, but the food was good and service was good. Some good ales on the bar. We found the reception staff to be very friendly and helpful throughout our stay. Plenty of car parking. All in all a very good fun stay in a comfortable hotel. Issues with the leisure suite noted, but this would not stop us from staying again.

"Excellent Customer Service & Value"

4
07/05/2017

We stayed one night as part of my husband's birthday present. We had a lovely friendly and warm greeting at check in and were shown to our room, which was a nice touch. We were in Room 27 and for us, it was a touch too small. it was crammed with furniture, and we didn't have too much room to move. It was quite a warm day/night but we were pleased to find a desk fan in the wardrobe, which was much needed as the room was a little stuffy without much ventilation. However, we would definitely come back as it was in a great location, easy to find, the staff were amazing and both the evening meal and breakfast were tasty and good value for money. The room we had was spotlessly clean and the bathroom in contrast, was large and had good facilities. We had a great time.

"Much improved, but food prices to match"

4
04/05/2017

We popped in for a cheeky beer. We stayed here a few years ago & it was mediocre. Much improved decor & service now. Food prices are expensive now (we didnt eat, so can't comment on quality) beer was good though

"Nice quiet location "

4
04/05/2017

Nice quiet location despite being at a Crossroads of two roads, the roads aren't mad busy. Loved our Overnight stay, lovely big Comfy Bed with the usual Best Western Quality. Lovely food for breakfast next morning - definitely 4 * quality

"Little things...."

2
01/05/2017

Why is it that when I have a confirmed booking for a TWIN room, I then get presented with a DOUBLE room? Then to make matters worse, when shown to a 2nd room that was also made up as a DOUBLE. 3rd time lucky - eventually the reception staff found us a twin room which I suspect they saved for single travellers, as the room only had one set of towels and we had to ask for a 2nd set. A bad start to what I was hoping to be a relaxing weekend. 3 nights DBB – 2 evening meals in the bar and one in the restaurant. The food was excellent, and the staff were helpful without being intrusive. Thank you. Small points, but can I suggest the chef/waiting staff try some of these issues: 1. Eating the breakfast cereal from soup bowls – these are designed for soup not cereals! 2. Serving profiteroles on a slate, with a jug of pouring cream! 3. Serving another sweet in a sundae glass with a desert spoon – a teaspoon would have been much more appropriate. Would I choose this hotel again – very unlikely; overpriced for what we received. Attention to detail is so important, and that detail was definitely lacking.

"A perfect weekend break"

5
29/04/2017

We thoroughly enjoyed our stay at the hotel. It was ideally placed for a family wedding nearby and for a spot of osprey watching. Our rooms were fantastic and the staff were very friendly and helpful. Breakfast was excellent, with so many choices. The haddock and poached eggs were cooked to perfection. Would definitely stay again. Highly recommended.

"An enjoyable stay"

5
28/04/2017

We have stayed here before and are Best Western members so took advantage of the newly introduced reduced price scheme for members. The room was very comfortable with a lovely large bathroom with a deep bath, perfect for easing aching muscles after a walk on the fells! We ate both nights in the bar and the food was excellent. Staff were as always, friendly and helpful.

"Afternoon tea"

4
27/04/2017

We haven't stayed in the hotel but used leisure facilities (pool, sauna and steam room) and had afternoon tea which was really nice and tasty. Location and views are amazing. I have to admit that there are different answers to the same question depending on who you ask - receptionist says version A, bar staff version B and they are contradictory... If you need help, try with various staff members. Maybe more training required so hotel policy is equally known to all?

"Very pleasant"

5
26/04/2017

We stayed there just for one night midweek. Plenty of parking outside. Arriving about 7:30pm we were welcomed by the receptionist who was friendly and professional as she checked us in quickly, told us all the useful information and showed us to our room. Our twin room was relatively spacious with all the usual amenities and a great view down Bassenthwaite Lake. We didn't sample the restaurant but after a good night's sleep we enjoyed breakfast in the hotel which we had paid extra for when booking. Checking out was a quick and painless experience. Would definitely return.

"Will not be back"

2
21/04/2017

Where to start? Stayed for one night after a long day, check in OK but room key didn't work so back to reception, didn't need this. Had work to do so before dinner thought I'd catch up on Emails etc. Connected to WiFi but no internet on any of my 3 devices, assumed it was just down for a while. Went for dinner, 1st in restaurant so got to choose my table, service was OK, staff friendly, choice slightly strange, no steak on menu. Food was at best OK, duck was tough and black pudding fritters were not to my taste at all. When I went to sign bill, told there was no credit but the receptionist had asked if I wanted to leave open for charges, a little disappointing as it took at least 5 minutes to get my account opened up. When i checked my dinner bill I'd been charged for 2 drinks in the bar that weren't mine, another 5 minute wait to get that cleared up. When i got back to my room, the WiFi still had no connection, there was no mobile signal and 2 lights in the room didn't work, the TV remote only worked when within 2 feet and directly in front and centre of TV. I booked a superior room, gawd help anyone in standard and it was bloody expensive for what was offered. I gave up. On check out I mentioned the issues, got no apology offered no discount and was told the WiFi does that as it was now OK, a lot of use that is. If they know of problems, get them fixed pronto as almost everyone now uses the internet both for business and personally. The breakfast was the best part of the entire experience.

"Lovely hotel, great staff, good food, excellent room and a brilliant location"

5
21/04/2017

We stayed at the BEST WESTERN PLUS Castle Inn Hotel for one night. The staff were great, the food in the bar was lovely and we really liked the location. We also used the health suite which was really welcome after a hard day walking up a mountain! We opted for an executive room and requested a four-poster bed in advance. The room was superb! Breakfast was good and served at your table (rather than a buffet). All in all a great stay and we'll definitely be back.

"Not worthy of the rating!!!! Save your money book elsewhere!!!!"

2
17/04/2017

Wow where do I begin!!!! Just returned from a 2 night stay and it has to be the worst hotel and service I have ever come across!! Disappointed is an understatement!!! We had booked DBB. On the first night after travelling up from work we were looking forward to our evening meal. Firstly we were seated everything was fine, we were given olives and fresh bread. We placed our order and eventually our first course arrived. It was nice but certainly nothing special. The menu was very limited. Fussy eaters beware you may go hungry. The portions were poor not good if you've spent a day out on the fells and are hungry you will certainly be disappointed. Waiting times between each course were far too long! We have never had to wait so long in a restaurant before. I Couldn't understand why this was because the restaurant wasn't even full to capacity. The staff in the restaurant weren't in the least bit attentive!! Of what staff there were, with the exception of one lady, which I'm assuming was part of management, were very miserable and disinterested in us. When eventually we finished our meal we wanted to pay for our wine. What a hassle that was! We were firstly given the wrong bill, then we were eventually given the correct bill and were told to pay at reception at the end of our stay. There was also another charge put on our bill which we didn't understand. On departure turns out we had gone over our allowance on the DBB! Whats all that about? Surely if we were to have an allowance it should have been explained to us prior to dining under DBB tariff. I Understand supplements but not this one!! Neither of us had ordered anything on the menu which had incurred a surcharge. Anyway on the 2nd night different again! The menu was almost identical to the previous night with an odd ingredient change! very poor! We had to ask 3 times for water until we eventually got it and we had to ask for bread. We shouldn't have to ask for these things if staff were doing there job right! Staff just seemed to do there upmost best to ignore you. Got our first course basically dumped on the table by a young waitress with a bad attitude!!! Really cannot understand how this is best western has earned its 4 star its obviously not based on its customer service! Having stayed in Best westerns before this is an utter shock. We ignored the negative reviews thinking that people were being fussy and maybe too critical Turns out there comments were true. I've never had to write a poor review before but felt our experience was so poor and wanted to make people aware. BEST AVOIDED!!!!

"Adequate stay"

4
16/04/2017

We stayed over easter weekend the hotel itself was fairly nice but a little dated. Disappointed that there was no spa as advertised...no treatment available just a pool gym sauna and steam room. We had a executive room which was lovely clean and roomy. We ate in the bar and restaurant where the food was adequate...but was expecting more from the restaurant menu. Good location for exploring...close to keswick.

"Lovely break"

5
16/04/2017

We stayed here for one night and had to say we were most impressed! Our room was lovely, very comfy, warm and clean. We were tired from our walk and decided to eat in the bar. The food was absolutely delicious and the staff were really lovely. Great value for money. Peter and Paul from the bar were particularly lovely and couldn't do enough to keep us happy all evening. Great service, delicious food and a very comfy room!!

"Good Break"

4
16/04/2017

A good and healthy welcome from Fiona the receptionist, outside was modern and flavoursome, service was good and to an excellent extent. Food was presented very well but needs broadening on varied ideas to suit different taste. However, the breakfast was delicious and such a treat. Room was very clean and tidy, good features to the room including the standard requirements for a hotel room. Excellent amenities including a good lounge area, bar, leisure centre, bright and cheery conservatory and outstanding scenery. Good place to visit either for a short break or long term stay.

"Great Getaway!"

5
15/04/2017

I have to disagree with the negative comments I've read concerning service! From the moment we arrived till the time we left every single member of staff was really very helpful..in particular those on the reception desk, the breakfast service and the waiter taking food orders in the bar on the evening! We were in fact made to feel very welcome indeed. Our room was very warm, cosy and well-appointed. We loved the pool and leisure facilities too. Breakfast was excellent, fresh and beautifully cooked with lots of choice. My wife and I will definitely be returning sometime soon!

"Lunch "

1
13/04/2017

Taken out for lunch as a late mothers day treat by my daughter and she was so disappointed with the meal we were served as it was frozen chips and fish not freshly prepared and a poor choice .on viewing the menu on the website it seemed good choice but not so.Will not be returning.

"Girls lunch date"

4
10/04/2017

Just went for lunch and was pleasantly surprised by the hotel ,never been before and it was very nice , me and my friends go somewhere new every week, the views were lovely and even though there was only one man on the bar he was very helpful and took our order in good time. We ordered a pensioner,s special atwo course either a starter and main or main and sweet , very reasonably priced.

"Not 4 star."

1
10/04/2017

This hotel needs a huge refurbishment. Mattresses, duvets and pillows are old and all need replacing. As a result, the sleeping experience leaves much to be desired- not 4 star. Rooms are dust and needs a good clean. Walls need painting and some fixtures need looking at. Our carpet was ripped too- not 4 star. Breakfast in bed only offered a continental option! Surely a 4 star would offer both hot and cold! Even if I did take up the continental option I would be paying £12.50 for cornflakes, a croissant, tea or coffee and some other small items. Tad expensive and uninspiring. Staff were desperately trying to fire fight issues bigger than them. They moved us to another room and were very accommodating. Pub food was good and absolutely no complaints there- burgers, pie and fish and chips were all excellent. Stayed at other Best Westerns before and this is by far the worst ever- actually it's the worst 4 star hotel I have ever started in. Will not be returning.

"Lovely stay! "

5
10/04/2017

We stayed here in a family room, the biggest hotel room we've ever had (and we've stayed in many) the check in staff were really happy and helpful which was a nice start. We headed down to the leisure facilities. The pool was great for the kids and the sauna and steam room great for me! I was slightly disappointed that the jacuzzi was shut off. We went to the bar for tea (it was nice that we didn't need to book a time) the food was delicious. Then after a few drinks it was time for bed. The beds were very comfy and very spacious. The bathroom was also huge with a separate shower and bath. Bath robes and toiletries were included which was nice. The views from the room were amazing. The breakfast in the conservatory was lovely and husband announced that his Cumbrian breakfast was the best breakfast he's ever had! We ventured out in the morning to see if we could spot the ospreys at lake brassenwaite but unfortunately we were unsuccessful. We also completed the walk up the catbells during our stay. Highly recommend this walk to enjoy the scenery! We really enjoyed our stay and would return. Many thanks

"Very Poor Customer service - The most non 'dog friendly' hotel in the Lakes"

1
05/04/2017

We had our wedding at your hotel in 2015 and I wanted to return to a place that had special meaning for us for my husbands 50th which was Saturday. However, this time we had a dog. Therefore I booked a dog friendly room with breakfast for myself and my husband and another room for our 3 older children. I knew from the website that the dog was not allowed in the hotel apart from our room and the bar area, which we were happy with. Upon arrival, I asked to book a table in the bar for dinner that evening for my husbands 50th birthday meal. I was told we were not allowed to book, but I was not too concerned at this point as I remembered it was a big bar. We went to the bar late in the afternoon and discovered that it was only the top end of the bar we were allowed to sit at with the dog, and apart from very high tables with bar stools or coffee type tables with lounge chairs there was only one table where we could eat at. Upon discovering this. We again enquired if we could reserve this table, seeing it was the only table we could sit at and was advised no. I explained to the bar manager that there would be 5 of us having a 3 course meal with champagne and wine as it was a special occasion, they still said no, we could only use it if it was free. We came to the bar for 7:30pm and the table was occupied and we advised the 2 people (with no dog) had only just sat down and ordered food, therefore implying they won't be going anywhere soon. There was nowhere else we could sit with a dog for a meal, so we felt we had no choice but to drive into Keswick. Had we had known that this would be the case then we would have stayed in Keswick and not at the Castle Inn, the whole point of staying is so we could get everything we needed on site. We were unable to find anywhere that could accommodate us for food at such short notice and at 8:50pm I rang the hotel to see if there was anything they could do, otherwise we would be having fish and chips a situation that was not ideal especially as we had paid a lot of money to stay in your hotel for one night. The hotel advised the able was free but they could not guarantee that it would be by the time we got back to the hotel, I still cannot believe at this point they would still not allow us to reserve it! We got back and it as free but by the time we had anything to eat it was 9:45pm. A totally unacceptable situation for what should have been a big celebration. To compound issues further we were then told that we were unable to have breakfast as a family as there is no dog friendly areas for breakfast and so we had to do it in shifts. Why could someone not have told us this when booking breakfast??? All in all I feel like the whole fiasco ruined my husband's 50th birthday.

"Brilliant Hotel! Lovely stay!"

5
05/04/2017

So we are getting Married in this Venue in 2018, so decided to spend a couple of nights, taste the food, experience the rooms for our guests. All i can say is it is brilliant! Staff are lovely and very happy to help with anything. Woman on reception was brilliant, very smiley and very very welcoming. Only one thing was wrong was on the first night there was pipes creeking or something which kept us awake but we told reception and they had a look the following morning. After this we didnt hear it again. We look forward to many more trips here as it will soon hold very fond memories for me and my Partner. :) brilliant stay. Thank you :)

"Good hotel"

4
28/11/2016

In a lovely spot at northend of lake, great local views. Good food, great breakfast. Very good service from staff. Clean and tidy hotel. Spa area ok, nice pool and sauna and steam room. However was told by local user that jacuzzi has been out of action for 5 years!!! Near to the excellent Lakeland Distillery and Not far from Keswick. Good value.

"Local to the Distillery "

3
26/11/2016

Booked this as it was local to the Distillery bistro. Booked an executive room but please don't confuse this with an executive room at the likes of the Hilton or Pullmans. The room was basic and the furniture is dated. The view was overlooking the car park with the main road directly behind that, traffic was low but loud. The bathroom look as though it had been recently updated but again not what I would class as executive level. On a plus everywhere was clean and the staff were friendly and helpful. If you are not expecting too much of a place to stay then it's OK but if you are looking for a high level then I would look elsewhere.

"Amy and Lees Wedding "

4
21/11/2016

Very nice stay for two nights.Room very clean as was the bathroom and shower.Staff helpful and pleasant in fact hard to find fault,perhaps the bar snacks could have been a little more imaginative but other than that would definitely stay again.

"Satisfactory stay"

4
20/11/2016

My wife and I stayed on a one night DBB deal. It had the 'best rate available' but I am unsure whether we actually received that. It is my understanding that whilst we were staying in the hotel - there were as few as 25 guests - and it was eerily quiet about the place. We were allocated Room 62 and this was a modern, clean and comfortable room and my only complaint was that it did not have a bath. The modern shower was not the strongest either and I would have much preferred a room with a bath. had we been staying more than one night, I would have enquired about moving at reception. After getting some details of local walks from reception, we were hoping to do some walking in the Lake district and indeed did try, but the rain was so incessant that we had to retreat after about an hour. The hotel were very good about allowing us to book in early - I believe the girl on reception may have taken sympathy to us seeing how soaked we were from the rain. The receptionist was polite, professional and informative. After settling into our room, we quickly took to the heat and comfort of the spa. The Spa was overall satisfactory. The pool was a decent size to enjoy a swim. However, the sauna was far too small and at busy times you may have struggled to get into it as its capacity must be only 4 persons at most. Equally the steam room was insufficient in terms of amount of steam produced and heat created. the full potential of the Spa is not, in my opinion, being fulfilled. As the hotel was quiet and low in guest numbers, the Ritsons restaurant was closed on the evening and all guests had to eat in the attached Castle Inn tavern. You were able still to choose from the al a carte menu but it did not feel right to do so whilst sat in a lounge/bar area and we chose from its own menu. The ambience of the bar area is comfortable and the real effect gas fires create a warm feeling and a nice atmosphere. The young barman/waiter was a very pleasant young chap and served us well. The food was fine and we enjoyed what we ate. The location of the hotel is fairly isolated and as a result your options on an evening are very limited if you did want to consider moving on from the hotel. We didn't. We woke next morning to find that snow had fallen and made the Lakes even more attractive. We then enjoyed breakfast in the combined Ritsons restaurant/conservatory area and this was again more than satisfactory. My wife enjoyed her smoked salmon whilst I devoured the full Cumbrian breakfast. a minor complaint is that for a four star hotel, I would have expected my toast to be brought to me but instead you had to stand over the toaster in the conservatory and make it yourself. The hotel is quite a large establishment made up of differing sections. It clearly caters for weddings and promotes this line of business. Also I can imagine in the high season of summer, the obvious attraction of The Lakes, will attract guests. However in the low season of winter, when it was simply too quiet, our stay found a hotel lacking in atmosphere.

"Well managed "

4
15/11/2016

Large bright , warm and clean hotel. Service is to a high standard. There is nothing local to the hotel I.E local pub ,shop where it would give you a chance to have a walk. Small tv in the bar area ( Pint over £4:00) I had bar food which was enjoyable and tasty Gym , pool. Large car park to three sides.

"Highly recommended"

5
14/11/2016

Good hotel. First Class service from the two very busy men on bar staff duties. Reception staff very helpful. Room clean and everything on hand. Definitely use again on any stopover visit to keswick. Pool facilities also good although Jacuzzi was out of order.

"Quiet, Comfortable. Just what we needed."

4
14/11/2016

Easy to find, and plenty of parking (though the signs from there to reception took us the long way round the building). The receptionist was polite and welcoming, giving us all the information we needed about the hotel and the area. It was a bit complicated finding our room, as again the signage, to our number, was a bit hit and miss. I think the previous occupant had come from somewhere hot, because the first thing we had to do was turn off the radiators. That aside, the room was large, well laid out and had everthing we needed: tea/coffee making fascilities, large TV, and plenty of hanging space. The bathroom actually had a bath - a huge tub with fancy taps and a waterfall - and a shower over that worked well. Unusually the room was well lit. Many hotels seem to forget that you may not only want light close to the bed. The bed was large and comfortable, the area was quiet, and we slept well. We didn't have dinner, as we'd already eaten well at the nearby Lakes Distillery, but there seemed to be a reasonable menu selection, and of course room service. Breakfast however was easy to find, well orgnised, and a large selection. The leisure centre was well appointed. We used the pool whiich was a very good size for swimming lengths, a comfortable temperature (30C), and at our time (6 - 7.00 pm) was quiet. Of course there was free WiFi. At our end of the hotel it kept dropping out, though when connected it seemed surprisingly fast for in the middle of nowhere. It was well served by bus routes, so would probably suit walkers. I'll happily stay there again.

"Enjoyable visit"

4
11/11/2016

Enjoyed a 3 night B and B break in October. The hotel was very nice, room clean, and a very good breakfast. Had our evening meal in the bar area where the food and service were fine. Didn't bother looking for anywhere else to eat. Lovely grounds and views. Hope to stay there again in the future.

"Spacious, clean, comfy"

4
09/11/2016

We stayed 1 night on second floor room. Specious, very clean, comfy bed, quiet. Good supply toiletries and towels. The pool is very good, warm - not too busy when we were there. Towels included which is a bonus and lockers available for £1 returnable. Nice sauna and steam room. The pool attendant was very helpful and the facilities are warm and clean. We enjoyed our swim as the weather was a bit miserable and it was lovely to be warm looking out at the drizzling rain on a cold wintery day. Pub food and service is very good. Wines approx. £20 bottle. Meals very tasty and good value with excellent portions. I had the pasta and my husband had the steak - very nice and with starters and wine, meal came to about ^60. There are plenty of seating 'areas' to choose from which is pleasant and a lovely, cosy lounge area with superb views for drinks. We spent the afternoon in Keswick (approx. 10 mins away), but the very helpful American receptionist was extremely helpful in advising us of places to visit, offering to photocopy a sheet from the folder of local walks. All together a pleasant experience and we would gladly return.

"Castle Inn hotel"

5
04/11/2016

We had a two day break at the Castle Inn hotel. The two course dinner in the evening was excellent. Different vegetables, not the usual everyday vegetables. A good choice for breakfast. We also enjoyed the swimming pool, steam room and sauna. Staff very friendly and attentive. Overall it was a genuine, value for money, wonderful treat.

"Lovely overnight stay"

4
03/11/2016

We got a last minute dinner bed and breakfast deal. Our room was small but modern and adequate. It looked out to the entrance of the hotel. The receptionist was friendly and efficient. On looking around we found that there is a lot of space for seating and having a drink...the only bar is at one side of the hotel. Our dinner was exceptionally good, great choice, wonderful attentive service and the food was presented on the plate beautifully. Tasted very good, compliments to the staff and especially the very talented chef. Well done. We also enjoyed breakfast which again was the usual options and was served by attentive staff. We would definitely recommend this hotel and would return. It does look like the owners are updating this hotel so maybe in the long term there will be a better flow through created.

"substandard"

3
26/10/2016

the hotel itself was good but spoiled by inefficient housekeeping and poor staff at breakfast time. soiled towel and face cloth left in room on our return after first day. items not replenished at breakfast ie orange, bread for toast also no butter

"Disappointment"

2
25/10/2016

Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.

"priceycheeseboard"

4
24/10/2016

visited for evening meal in bar area. Main meal okay but not very good cheeseboard. At £8 for this dessert I would have expected more than 2 pieces of cheese on the board - there were a few pieces of celery in a small glass perhaps to compensate for the lack of other items! Very dissapointing

"Birthday weekend away."

5
23/10/2016

A three day weekend away for my 50th in a first class hotel with mint facilities and food and drink not to fail within easy reach of major Lake District walks and attractions without being smack bang in the thick of it.

"4 day stay in Autumn"

4
22/10/2016

Very pleasant stay with friendly helpful staff. Clean, warm, comfortable and very reasonably priced. Nice situation for north Lake District. Would definitely stay here again and recommend it to friends.

"Disappointed "

2
21/10/2016

Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.

"Professional and friendly staff"

5
21/10/2016

During our three day stay, we found all the staff at the hotel very professional with a high level of etiquette throughout. The accommodation was well prepared and the food was good. It was noticeable that in the seating in the public rooms did not feel crowded.

"castle inn"

4
20/10/2016

A very comfortable hotel, in a lovely location. We were very pleased with the quality of the breakfasts & dinner in the restaurant. Staff were all very helpful.The spa facilities were good & very welcome after a day on the fells

"lovely weekend stay"

4
18/10/2016

We booked a two night stay , hotel was lovely our room was very big (family room for 4) we dined in the restaurant the first evening menu was a bit limited though enjoyable, next night ate in bar more choice and also enjoyable. We visited the nearby animal park, the surrounding area is lovely. We would return to this hotel my only problem is that there is no power point near a mirror. This is a common fault with hotels. Staff were all helpful and friendly.

"Food only"

4
18/10/2016

Some friends of ours came to visit the area and do a bit of walking so we popped by to have a catch up and something to eat. Very nice welcoming bar/lounge area where we found our friends having a drink. I went to the bar and ordered a few more drinks and got a pint of lager that was very nice, local brew cannot remember the name of it. We got some menus and chose our food. I went for the fish and chips, wife chose the tuna steak salad, Friends chose the risotto and madras from the specials board. All meals were presented very well. We were all very happy with our food and were too full for deserts. We had a few more drinks and paid the bill which came in very reasonable for dining out in a top hotel

"Here for a wedding nearby!"

4
11/10/2016

Great location for walks and the main town on Keswick roughly around 7 miles away. Stunning scenery and a great hotel whether on business or personal. Clean, friendly and polite staff and a breakfast that is cooked fresh to order.. No buffet here (apart from the cold section)

"Over priced, disappointing stay. Wouldn't recommend"

1
10/10/2016

Very expensive room rates, drinks and food. Hotel guests (from a wedding) congregated outside our room to smoke throughout the night (outside reception). Dined at the hotel one night, constant stream of wedding guests passed our table while we were eating to use the quiet bar - very uncomfortable. Large bin filled with food waste (from wedding) was on the corridor from the pool - disgusting. Breakfast was disappointing - not enough for my husband. Eggs made with cream and very runny. Would not recommend this hotel

"Quite good"

4
06/10/2016

Rooms were quite good,although some members of our party were not impressed with their room as it was close to the reception and were unable to open the blinds as they would be overlooked.Pool was OK sauna and steam rooms adequate. Tennis courts unusable as it was grass which was too long and there wasn't a net up similarly the putting surface was the same. Table tennis excellent.Breakfast good.Can't comment on the dinner menu as we ate out at two excellent pub/restaurants in the vicinity

"Not up to scratch!"

2
04/10/2016

First of all we booked a double room got there and two single beds had just been put together with a double sheet across the top so there was a huge gap in the middle of the beds, there was a dirty tissue in the bedside draw, hairs in the shower and toothpaste still on the sink! Then at 2am the wedding party were wrestling outside putt bedroom and shouting and running up and down the corridor next a group of lads were shouting from outside then banging on and urinating on our window from the car park complained to reception by the time they had done anything they had buggered off in a taxi after urinating on several guests cars! Spoke to reception about it again in the morning and was told the manager would be in touch still no word!

"Nice hotel"

4
04/10/2016

There for two nights last week and it was very pleasant but at over £200 for two nights it should have been ! Lovely breakfast (not included in price) and pleasant staff. Previous visitors hair in the bathroom and many of the double doors in the place were very grubby on the door plates.At the prices they charge they really need to up their game.

"Good Hotel with nice rooms and lovely pool"

4
03/10/2016

Just stayed for a weekend at Beginning of October (2016) we had a superior room, which was really good, With views over the hills on 3 windows. it looked like it had been recently refurbished and was in very good condition with masses of space with a bath and separate shower. I would say its worth paying the extra for a superior room. We had an evening meal in the bar (fish and chips) and found it very tasty and worth the money. They serve food in the bar area and in the restaurant. The breakfast was very filling, I had a full Cumbrian breakfast one day and Smoke salmon with scrambled egg the other. We went to the distillery for a visit around 3-4 miles away and worth going, we found discount in one of the leaflets the same with a boat trip from Keswick always worth checking brfore spending any money. The hotel has a lovely swimming Pool (remember to take £1 to go in the locker) a sauna and steam room as well as a gym. This is a good hotel to use as a bast to visit the north Lakes area we usually go to the Windermere area but this is a very nice alternative.

"Nice sized rooms "

4
27/09/2016

Stayed here for 1 night as was attending a wedding near by. Check in was fine, Family room was lovely and large, massive bathroom with bath and shower. Separate living area. Absolutely great for families or friends wanting to share. It's very difficult to get a taxi from here, called 3 different companies who all refused to help as we were too far out. Breakfast had a great choice. Would stay here again if was in the area.

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear JasmineSwansea, Thank you for taking the time to review the Castle Inn Hotel. I do apologize you had issues in regards to ordering a taxi, with the rural location we are in there is only a couple of taxi companies in the area and can get busy on weekends. I am very pleased you enjoyed your stay and we look forward to welcoming you back in the future. Kind Regards Peter

"Cleanliness not up to scratch"

4
26/09/2016

Stayed here last night with boyfriend as we celebrated a wedding at nearby armathwaite hall, when we booked there were no standard rooms left so we booked an executive room, I can't find the reason why as it really didn't warrant the name and extra cost, the hotel itself is ok, quite nicely appointed and staff were friendly but the cleanliness leaves a lot to be desired, our room carpet hadn't been hoovered and had quite a bit of crumbs etc on it, the sink wasn't great either and if you saw the way the cleaning is done you would know why, all down the corridor outside our room was masses of bedding everywhere but worse still, right outside our room was a plate of uneaten cold food left next to pile of glasses with dregs of drinks in!! The plate of food stayed there for some time, we couldn't believe it, do I really need to see this on my way out of our room?!? As if you wouldn't dispose of it straight away!!! Very shoddy practice there I'm afraid, you need to train or change your cleaners!!!

"Perfect short stay in the Lake District"

5
26/09/2016

Spent four days in the northern Lakes and this is an ideal spot to explore the surrounding countryside. The hotel staff were very efficient and friendly, the food was delicious and our room (executive) was large and comfortable (although the mattress was probably ready for changing).

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Christine L, Thank you for taking the time to review the Castle Inn Hotel. I am very pleased you enjoyed your stay and we look forward to welcoming you back in the future. We are in the process of putting new mattresses throughout the hotel. Kind Regards Peter

"Dark room"

3
25/09/2016

We upgraded to an executive room we were given room 2 which had only a small window with a view of the reception and the car park. But between that view we had a trellis fence with foliage two feet from the window, which prevented very little natural light in through a small window. Considering the hotel is quite isolated in one of the most beautiful parts of the U.K. it was very disappointing.

"Lovely meal"

5
19/09/2016

Tonight we thought we would try the Castle Inn for a meal, it was lovely; we had the risotto and the cod and chips. The meals were delicious and the service was First class. Even a bowl of water was brought for our dog. I would certainly recommend it.

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Felicity123456, Thank you for taking the time to review the Castle Inn Hotel. I am very pleased you enjoyed the Tavern Bar and I will pass your kind comments across to the staff. Also I am glad your dog enjoyed the trip. We look forward to welcoming you back to the Castle Inn Hotel in the future. Kind Regards Peter

"Fantastic"

5
18/09/2016

Only booked this as we wanted to go to the nearby distillery on our way back from Fort William to Wakefield Loved every thing about this place.. location, staff, comfort, bar( and the excellent bar man!!), OH loved the breakfast( I just have fruit... but they had soya milk for me tea!!) We will return!!!

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear ClaireBarber, Thank you for taking the time to review the Castle Inn Hotel. I am very pleased you enjoyed your stay and we look forward to welcoming you back in the future. Kind Regards Peter

"Beautiful location - excellent food - wonderful staff"

5
17/09/2016

We are traveling with a tour group and have just spent four nights at the Castle Inn. The setting is beautiful - lovely grounds - very quiet (although lots going on!) - a beautiful pool. The front line staff team are really exceptional - a special thanks to Helen (who is quite amazing in her versatility and unflagging enthusiasm), Fiona (very helpful and attentive) ... and Matthew, whose friendly and very professional demeanour each morning in the dining room got our day off to a very positive start. Housekeeping - in terms of linens and cleanliness of rooms is a bit lacking, but not a major deterrent - Bathroom tub caulking desperately needed a do-over in our room - very grungy (in an otherwise beautiful room). Pillows were the worst we'd experienced in our tour - fat & unyielding - had to go without a pillow. Our bed was lovely to look at, but had no box spring and was quite hard. However, we would not hesitate to recommend this hotel to others. Food was very good - beautifully prepared - simply delicious! From starters to mains to wonderful desserts, we all really appreciated the skill of the chef & supporting team in the kitchen. Thank you for providing such a good 'home base' for our explorations in Cumbria

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Diane L, Thank you for taking the time to review the Castle Inn Hotel. I want to thank you for your lovely comments about the staff and the hotel in which I ensure you these will be passed across to the team. I will make sure the comments about the bath and the bedroom are rectified. We look forward to welcoming you back in the future, and we will ensure extra pillows are put in the room for your added comfort. Kind Regards Peter

"Beautiful scenery"

5
09/09/2016

Lovely hotel, staff very friendly. Good location for visiting Carlisle and Keswick. Peaceful surroundings. Room excellent. First class restaurant and also has a tavern. Sauna, steam room and pool very inviting. Gardens well maintained and spacious. Tennis courts.

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Patricia Ann W, Thank you for your kind comments and taking the time to review the Castle Inn Hotel, we really do appreciate it. We look forward to welcoming you back to the Castle Inn in the future. Kind Regards Peter

"Poor customer service "

2
05/09/2016

Booked 2 standard rooms here for a friend and myself. On arriving the room had clearly been smoked in iver a period of time. The smell was very strong and the window was open. On notifying reception i asked if another room was available and that I was willing to pay to upgrade. I was told the hotel was full booked. I asked if there was anything they could do to which they said 'no'. Perhaps a review of your customer complaints service guys. Im not a complainer by nature and really cant be botherer. I wont be visiting this establishment again...feeling ripped off. Standard room doesnt usually mean smoked in... Eugh. Nice stained bed too guys.

PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Rhondaponda, Thank you for the taking the time to review the Castle Inn Hotel. In this instant as explained the hotel was full that night and I do apologize that we were unable to move your room in which we would of upgraded you free of charge if we had a room available. We hadn't had any report that the previous guest was smoking in the room,this could of been from the open window in the room. I offer my sincere apologizes for the discomfort during your stay. We would love to see you visit the hotel and give us a second chance to impress you. I look forward to welcoming you back in the near future. Kind Regards Peter

"Great Best Western Plus Hotel from the outset - Beautiful surroundings a bonus."

5
01/09/2016

From the outset I was looking forward to staying here, having been given great help by the Best Western team over the phone. Me and my daughter stayed at The Best Western Hotel along with our small dog. A little difficult to find, at first, but that maybe because of my complete lack of a sense of direction. The surroundings were beautiful! and we were greeted by a very welcoming and helpful receptionist. We found the room which was very clean, laid out well and had a beautiful view of the grounds surrounding. We ordered room service of chunky chips and brownie, which were outstanding. We used the gym, the swimming pool and the sauna, all of which were clean and well looked after. We both slept very well, in the large comfortable beds. The only criticism I can give was the poor quality vegetarian breakfast in the morning. (Glamorgan sausages contain peas and sweet corn - not great for breakfast). Overall a fantastic stay, one hotel I will definitely be returning to.

PLEEWELS, Public Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear PaulaMcDonald22323, Thank you for your kind review of the Castle Inn Hotel. I am delighted to hear that you, your daughter and doggie enjoyed the surroundings and the facilities of the hotel. I will make sure your kind comments are passed across to the team. We look forward to welcoming you back to the Castle Inn hotel in the future. Kind Regards Sophie

"Great hotel"

4
31/08/2016

I've recently returned from this hotel from a family party over the bank holiday and got to say we thoroughly enjoyed ourselves. Room Clean, spacious, fixtures and fittings to a high standard, tea coffee station, good pressure on the shower and a safe, but could benefit from a mini fridge at these prices I would expect one. Food Breakfast was fantastic couldn't fault it. We had lunch in the bar one day, 3 cokes, 2 kids meals and a pie and chips £32!! The pie was bland couldn't taste the ale although the steak was tender. For those prices I would expect perfection but it seems to be the norm anywhere in the local area in terms of food and drink pricing. Staff Very friendly and extremely accommodating. They made us feel very welcome. Hotel and facilities Hotel is in a good location, great views and easy access to M6. Swimming pool is a good temperature with a sauna and a jacuzzi, although the changing facilities need updating, my daughter didn't like getting changed in the mens communal area! Needs family changing areas. Hotel advertises a putting green and tennis court however these are over grown. Summary Thoroughly enjoyed our 2 night break at this hotel and would definitely recommend to anyone visiting the local area. If it wasn't for the very high pricing I would have given five stars. Thank you to all the staff for making us feel very welcome

PLEEWELS, Public Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Stevegibson2, Thank you for your review of the Castle Inn Hotel. In regards to the pricing of the hotels food this is inline with the area as we always like to keep our prices competitive, I do apologize that the steak pie tasted bland we have always had great comments about the steak pie so I will pass these comments across to the chef. We are in the process of plans for refurbishment of the leisure facilities and I will pass your comments across in regards to a family changing room to the general manager. I am very pleased that overall you enjoyed your two night stay at the Castle Inn. And I look forward to welcoming you back in the near future. Kind Regards Sophie

"Fantastic Break in the Lakes"

4
30/08/2016

We have just had a fantastic break in the lakes even the weather was good! The castle inn was in a great spot for exploring, climbing up skiddaw and watching the ospreys! The staff were attentive and facilities good for our family of 4. Thank you and we hope to return.

PLEEWELS, Public Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Nicholas M, Thank you so much for your lovely review and comments about the staff I will ensure that all your comments are passed onto the team and we very much look forward to seeing you again in the hotel very soon. Thank you once again. Sophie

"Good venue & meal with our friends"

5
28/08/2016

We were in the Lake District with our friends & met them in this hotel for a meal as this is where they were staying for a short break. The service was good and the food was good value for money. We had the chicken from the specials board and our friends both had fish & chips. We all enjoyed our meal and would recommend the hotel for good food & service.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Maynark77, Thank you for taking time to the review the Castle Inn Hotel and we appreciate your kind words. The Tavern Bar is great spot to see the lovely views of Bassenthwaite lake. And we are glad you enjoyed the food, I will pass your comments across to the kitchen team. We look forward to welcoming you back to the Castle Inn Hotel in the future. Kind Regards Sophie

"Welcoming "

5
21/08/2016

Stayed 3 nights whilst attending a family wedding.Room clean and comfortable,breakfast good and bar food excellent.Staff very friendly and efficient.The only down side to our visit was the weather. Highly recommend,will certainly stay here again.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Colin S, Thank you for your lovely review and your kind comments about the staff I will ensure this is passed along to them. We wish we could control the weather but unfortunately the lakes does have some wet days. We look forward to welcoming you back in the future and hopefully next time the sun is shining on your return. Kind Regards Sophie

"2 night break"

5
21/08/2016

A lovely hotel near the beautiful Bassenthwaite lake. Short travelling times to Keswick and Cockermouth within easy reach of main roads including the A66. Plenty of areas to sit amongst friends and enjoy a drink from the bar but also quiet areas including a large lounge area with stunning views across Bassenthwaite. We used the pool area including sauna and steam room all available from 07:30 (towels provided). We had a nice meal in the restaurant on our 1st night and a bar meal on the second night. Local beers and other brands are available. A great place to stay. Close to the M6 and many other tourist areas. Staff very pleasant and helpful.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Paul T, Thank you for your lovely review of the Castle Inn Hotel. We are in a superb location and we have great access to major roads. I am glad you enjoyed the surrounding scenery there is some lovely spots around the hotel were you can get a lovely view of Bassenthwaite Lake in the distance. We look forward to welcoming you back in the future. Kind Regards Sophie

"Warm welcome as always! "

5
20/08/2016

Although having stayed here numerous times in the past the weather was great for camping so was nearby but fancied pudding and needed some Internet to do some admin. I stopped off at the Lakes Bar to have a drink, food and use the Internet and was welcomed by the bar manager and looked after very well, in great humour by him. Still as lovely as always!

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Renewableemmag, Thank you for your kind review of the Castle Inn Hotel. We are very pleased you enjoyed your stop at the Lakers Bar and I will pass your kind comments on to the bar manager. We hope to see you soon. Kind Regards Sophie

"Room not clean, cold breakfast"

3
19/08/2016

My daughter and I visited with my two grandsons a couple of weeks ago. I was in a superior twin room with my grandson and there was a stain on the carpet, white fluff on the carpet and a long hair on the bathroom floor. Clearly this room was not cleaned properly. The rom was redone but the stain not cleaned. Yuk! The beds were comfortable and we slept well. My daughter and other grandson slept in a double bed which he wet and we were subsequently charged £40 cleaning charge which we objected to but there was no doubt we were having to pay. We were told the hotel had to hire a machine in and that is why it was so expensive which turned out to be untrue as they told us later that they had a machine on site. I appreciate that the mattress had to be cleaned and disinfected but to charge £40 is extortionate as far as I am concerned. The breakfast - we ordered coffees when we were shown to our table and again when they came to take our breakfast order. My scrambled eggs were tepid, the bacon lovely and the "grilled" tomatoes uncooked, it was difficult catching anyone's attention as there was not enough staff serving. We had to make our own toast, which is not what I expected for the price we were paying. The toasters were very slow and customers were very disgruntled hanging around waiting for our toast to pop. The preserves were beside the toasters while the butter was on the tables, a bit odd everyone thought. We complained about the food but again, there was no leeway with the management, We were also charged an extra £5 each for the boys breakfast which we thought was very pricey. One had bacon and egg and the other cereal. We left very unhappy, me in tears at the coldness of the staff, I felt they couldn't have cared less about us, we certainly won't be going again which is a shame as we have been twice in the past and got good service then. Sadly, not a good experience of what was for us, a big treat, in a posh hotel.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Pat b, Thank you for your review and my sincere apologies that you felt the stay didn't live up to your previous expectations. This is not something we like to hear and we always want each guest to depart the hotel happy with their stay. In the regards to the cleaning charge this is as standard in many hotels as we need to take immediate action to ensure the mattress is in a clean useable condition. We had to take this room of for the evening to ensure the mattress was fully cleaned. In which we lost a night's worth of revenue for that room. In regards to the breakfast I know you spoke to the duty manager direct on check out in regards to the issues and he apologised profoundly. Our breakfast offering is very extensive for the price and we generally receive lots of positive feedback. We use toasters like many hotels so the guest is able to receive hot fresh toast. Thank you for your kind comments about your comfortable night's sleep. We want to ensure you that in no way would the staff be cold in this situation the reception staff tried their best to try and sort the issue about the accident. We would be grateful if you would give the Castle Inn another chance and we would love to welcome you back. We hope to see you in the near future. Kind Regards Sophie

"Richard"

5
17/08/2016

Stayed here with my wife while visiting the Lake District. The staff on reception were very polite and greeted us in a very friendly manner. The room was clean and overlooked the gardens. Spacious bathroom with a bath and shower cubicle. Towels were changed daily and the complementary tea and coffee was replenished. The hotel was in an ideal location and had ample parking spaces. We did not use the pool or gym as we spent our time exploring the local lakes with friends. The restaurant food was superb and at breakfast there was plenty to choose from. For visitors with children there is also a games room with plenty of board games and use of a table tennis table.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Richard T, Thank you so much for your lovely review and comments about the staff especially about the reception staff. I will ensure that all your comments are passed onto the team and we very much look forward to seeing you again in the hotel very soon. Thank you once again. Sophie

"Very nice weekend"

4
15/08/2016

My partner and I were attending a wedding at Armathwaite Hall and decided to stay two nights at Castle Inn, as it was walking distance at the end of the night. Staff took our luggage to the room for us while we were out at the wedding. The hotel room was nice with a good sized bathroom. We made use of the pool and sauna the following day and were lucky enough to be able to sit in the beer garden in the warm sunshine, it was lovely to enjoy a bottle of wine with the wonderful surrounding views. We ate in the bar once the sun went down and both enjoyed our meals which were typical pub food. We enjoyed the breakfast also and would return.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Ballerina1938, Thank you so much for your lovely review and I am delighted that you enjoyed your stay with us. I am glad you also had some gorgeous weather to coincide with your trip so you could enjoy the surrounding scenery of Bassenthwaite. I am so pleased to hear that the staff looked after you and we do hope to welcome you back to the hotel very soon. Take care and thank you once again. Kind Regards Sophie

"Holiday at the Lakes"

5
15/08/2016

Excellent location for visiting the lakes. Quite and relaxing in the evenings. Swimming pool was very good. All the staff were friendly and helpful. The room was excellent as was the bed had a good nights sleep ready for the next adventure into the hills. First time in the lake district and it didn't disappoint

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Linda, Thank you for your lovely review of the hotel and we are very happy that you enjoyed your holiday in the lakes. Also thank you for your kind comments about the staff this will be passed along to them. We look forward to welcoming you back to the Best Western Castle Inn hotel, in which there is plenty of more walks and areas to be discovered. Kind Regards Sophie

"Overnight stay"

5
10/08/2016

Lovely location, great room with lots of space, excellent food in the main bar and breakfast was lush, clean and staff very helpful, bonus of using swimming pool and steam room, overall a very relaxing and enjoyable stay, would recommend this hotel and its facilities, ample on site parking.

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Jaquie J, Thank you for taking the time to provide your feedback. I'm absolutely delighted that you had such an enjoyable stay with us. It's good to know that you also had a great time using our leisure facilities. We have some great promotions running at the moment so please bare us in mind for any returning visits to the lake district. We hope to see you again soon. Kind Regards Sophie

"Best Western Plus - plus what?"

2
03/08/2016

Called in on a Tuesday evening just for a quick meal. As you go in the main entrance there is nothing welcoming and you cannot see a reception desk or any staff. We followed the signs to the bar area. This s a bit disjointed with a big area then a dogleg turn through a smaller area and through to the bar at the back. With the layout customers cannot see the bar nor can the bar staff see the customers. The decor is dull/bland with a red check carpet, black leather chairs and dark wood tables. Corporate decor, nothing modern and bright or even Lakeland twee. Bar service slow as staff under training and as there is only one till this held up everything. Food, steak pie just ok, gammon egg and chips, small gammon but reasonable quality, egg on the cold side. Although staff delivered the food no one came round to ask if more drinks were required. There were only a handful of customers in the bar and I could not see anyone in the restaurant. Before landing at the Castle we had tried two other venues that were full to bursting and we could not get a table. This possibly tells you more than my review and should tell the management that they need to up their game in every area.

"Lake District Hotel"

4
03/08/2016

Convenient location to hikes and lakes. Nice view of Skidaw and in walking distance to trailhead. Nice bar with view. Room was great for three guys visiting from conference in Manchester. Blaw, blaw, blaw, blaw, blaw, blaw!

PLEEWELS, Guest Relations Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear William C, It was great to receive your review of your recent stay. We are pleased to hear that overall you enjoyed your experience here and that you particularly enjoyed our view and location. We hope to have the pleasure of seeing your return on a business or leisure trip. Kind Regards Sophie

"Nice secluded location but customer service could be better"

3
02/08/2016

Rooms are a bit outdated but comfortable. I liked that this hotel is away from crowdy town centre. Good location if you like hiking and after a long day out, you can have a nice meal in the pub downstairs. Food was delicious although our order got wrong on the first night. Please be aware that the breakfast is served on different times on different days of the week. Due to this we have missed our breakfast (by 15minutes), i know it was my fault as i should have paid more attention :) Nevertheless, i approached reception and asked if they can bring some croissants and a coffe to the room which was not a big request in my eyes as they surely had leftovers anyway. Unfortunately computer said no and we had to get a breakfast in Keswick :)

"Good break"

5
29/07/2016

Excellent room the one in the website pictures with the apples on plate (but no apples in our room) with fantastic views down the valley and over the grounds. Staff were very pleasant and helpful, Main style restaurant menu lacked choice as I am not a fish lover, Ritson bar meals excellent choice, also the Black Sail real ale. Had no problem with Wi-Fi staff sorted it out on my phone as there were two connections. Overall had a great time

"Good pub food"

4
28/07/2016

As we were staying close by in a cottage we ate here twice during our weeks holiday and were not disappointed. It is however a bar in a hotel and feels like it, it is not really a pub atmosphere but pleasant nonetheless. The food on both occasions was very good and so was the real ale (very unusual for a hotel bar!) We also found the bar staff and waiters to be very friendly and hospitable. We were also able to take our two dogs into a limited area of the bar.

"Very good stay"

4
27/07/2016

B&B here, attending a Wedding Celebration nearby. Hotel is rather spread out, with a rather strange 'geography. ...however, our 'Executive' Room was fine and the breakfast impressive. Only the coffee was poor....' Not cheap, but good quality.....

"Overnight stay for family wedding"

3
25/07/2016

stayed here a few times years ago and found it much more cosy then, it now seems a little on the corporate side and lacks a little homeliness. Breakfast time seemed short on staff and we had to clear used crockery to an empty table in order to enjoy our meal. Areas were looking a little tired. We had a snack in the bar and were amazed to be charged £4 for a toasted tea cake and £3 per person for a pot of tea! Overall it was ok but wouldn't choose to stay for any length of time, I think there are nicer places at cheaper rates than here.

"Rubbish"

1
24/07/2016

The Hotel itself is ok but the attitude of the staff is terrible. Instantly more concerned with taking pre-authorization payments and checking all is correctly paid before even saying hello. Says it has wifi but that didn't work during our stay. Poor hotel layout meant walking all over the place from the car park to reception and back to the room.

"Comfortable, country hotel with real ale"

4
24/07/2016

My wife and I stayed at the Castle Inn Hotel while attending a wedding at Armathwaite Hall which is about fifteen minutes walk away. The hotel is easy to find on the main A591 road from Keswick. It has a large car park and a health club/swimming pool. The bar had two very good real ales and although we did not eat, we noted there was a wide selection of bar and restaurant meals available via room service. Breakfast offered decent value with cereals, fresh fruit, bread, croissants and pastries along with a full menu of hot dishes cooked to order. The en suite bathroom had a spacious bath with shower but we found the toilet flush a little erratic. Overall if you are visiting this part of Cumbria the Castle is a convenient place to stay with comfortable rooms and good dining facilities.

"One night stay"

5
24/07/2016

Our children treated us to a one night stay at the Castle Inn Hotel . Staff were very pleasant and gave us the run down of the Hotel . The room was lovely with a four poster bed . The restaurant food was very tasty and well presented . Sat in the bar for a couple of drinks which was nicely set out .In the morning we had a full Cumbrian breakfast which was also very tasty . We would go again in the near future.

"Birthday break"

4
24/07/2016

My husband and I stayed at the Castle Inn for 3 nights from July 12 th we arrived a little early, and we were greeted by a lovely receptionist Leanne, she said it would be 5 mins till our room was ready we were offered coffee or a cool drink, on getting to our room, we found it only had a shower, I booked through Best Western site and asked for a bath, but they had not told the hotel, so it was not the fault of the hotel, I went back to reception, and spoke with Leanne and she quickly allocated us another room with a bath and also a large shower a big thank you to Leanne, our evening meal we had in the restaurant , which my husband and I had to ourselves, the meals were very nice but the main meal was served on a rather large piece of slate not very good as any liquid spilt off it and it did not keep the meal warm our poor waiter Matthew must be strong to balance 2 of these large slates and try and keep them level so no liquid spilt off them,I think you should go back to ordinary plates !! Well done Matthew a very pleasant and attentive waiter, all in all a very nice hotel we have stayed here before and would recommend it lovely views from the hotel .

"Nice location near the lake"

4
21/07/2016

Very nice hotel, with large, well furnished rooms. The internet was very poor, but otherwise the hotel and the breakfast were great. Short walk to Bassenthwaite lake, so very well located, particularly if driving down. Keswick is around 15 minutes away.

"Malcolm& deborah"

5
17/07/2016

We stayed here on the 16th July for one night bed& breakfast and from arriving to leaving we was made to feel very welcome. Everything was what we wanted, and would most definitely come back. Thanks to you all.

"Portion control far too well enforced - staff not overly interested in my observation on this matter"

2
14/07/2016

If you want a decent meal for the same price please visit Armathwaite Hall Hotel which is just down the road from this Hotel. I ordered the fish and chips but before asked about portion sizes and was told that "to make the dish look good" the chips came in a bucket shaped receptacle and the peas were in a circle the size of the bottom of a pint glass - sounded good until the dish arrived. The fish was about 5 inches long and served on paper which when even slightly greasy disintegrated into the food (fish was not overly greasy to be fair). There were 5 (five) "chunky" chips sticking out of the small portion control bucket receptacle and the peas were single layer and the size of a half pint glass base. When I made an observation to the barman and (I believe bar manager) I was told that my observation would be fed back but offered nothing in return. As I say - I would recommend / advise that you go to Armathwaite Hall for a decent meal for a very similar price with good service (see my previous review). Two normal "pub" meals - a pint of coke and a bottle of sparkling water = £30.40.

"Gone down"

2
14/07/2016

I have stayed at this hotel several times before. This time I experienced poor service, rather grubby room and over priced bar food. As a regular Best Western user, I hold a Diamond Elite card. This entitles the holder to a complimentary upgrade. None offered even though they had availability on the website. The skirting boards had a layer of dust and coffee stains. Desk drawer broken and had a layer of dust. I ordered some nibbles at the bar to be followed by a 2 course meal. Nibbles and starter arrived together, the fish cake starter was cold by the time I had finished the nibbles. £13 for a very average steak and ale pie is too much. I did bring all of these issues to the receptionist on departure. Overall very disappointing given the generally good experiences on my previous visits. Unlikely to return.

"Must Do Better"

3
11/07/2016

Foisty room, tiny en suite, faulty toilet seat. No view at all from room. Receptionist no interest in stay when checking out. Poor value for money, despite being regular visitor & BW Reward card holder. Try elsewhere for better value for money. Jaccuzi still out of action after many months.

"Great Break"

4
05/07/2016

The hotel is rural, quiet and just what we needed for a break away from the rush of every day life. Good amenities ,great staff and brilliant food. We celebrated another birthday with a meal which any restaurant would be proud to have served and breakfast was also very good. If you want peace and quiet this is a great place to be.

"Always a pleasure "

5
03/07/2016

Now I know it's not the grandest of hotels and there is plenty to say I wish they would do that up a bit. But the castle inn seems to have a charm that can't be bought. So I guess that's why we keep coming back now over 8 years since first visit. Staff always very helpful food plenty and good standard. Breakfast is outstanding. The setting of the hotel is breathtaking with fine views all around. Great setting for walking cycling or just to relaxing.

"Sunday Lunch "

4
28/06/2016

We booked Sunday lunch to try somewhere different! We were not disappointed at all! Arriving at 10:30 we had access to the Spa facilities until our table which was booked for 1:30 ! We both enjoyed a swim in the heated pool and the steam and sauna rooms! We also could have used the gym which is very well equipped! Sunday lunch itself was just perfect! My girlfriend had Salmon and I had the roast beef with all the trimmings! Both meals were really good and we both enjoyed the sticky toffee pudding to finish! Afterwards on our way out we discovered a games room with a full size Ping pong table! We could not resist a quick game and a good laugh! The decor is a bit tired but even so we will Definitely be back!

"Loved it"

4
27/06/2016

Had a lovely relaxing stay with friends, room was immaculate , can't fault it, pool great, location great ( nothing around ) so very peaceful, staff were rushed abit in the bar, service was ok. My only complaint, which wasnt really a complaint as such, was I ordered a Tuna steak for my meal in the bar area, it came and it was raw inside, so i asked for it to be sent back to be cooked, i was happy to have that steak back , im not a fussy person at all, but this was inedible . Upon my steaks return, I was told i should have asked for it ' well done' .... Is that even a thing with Tuna? Plus if it was a speciality fish restaurant i could understand this and also be advised on fish cooking times.....i fear they just messed up and rather than just apologise and return it, this bizarre non acceptance of responsibility was issued instead ....... But it didnt ruin my visit, i had a great time .

"2 night stay"

5
27/06/2016

Great location, ideal for visiting the Lake District. Our room was large, clean, quiet and comfortable. We particularly liked that the window in the room was able to be fully opened, as this is so often not the case, and we prefer to sleep with plenty of fresh air. The bathroom was large with a bath and separate shower cubicle. Breakfasts were good, and we ate one night in the hotel bar, which was also good value. We had hoped to use the swimming pool, which looked very nice, but had no time, as we were busy exploring the area.

"Lunchtime snack "

3
24/06/2016

My wife and I visited The Castle Inn bar for a lunchtime snack and both chose the soup of the day Potato and Cheese with a hot herby bun. We both agreed the soup was thick and tasty served to us by a friendly member of the bar staff. The bar was quite on the day we were there.

"June gordon"

1
21/06/2016

Glad to get home to get some sleep. 3 nights of squeek, squeek, squeek. Everything squeeks. Drove us mad. Staff said we could move for an extra £30 per night !!!!!!. prices in the bar a scandle. Breakfast although very nice over priced. Would i go back ?. NO. Worst Best Western hotel i have stayed in. Not recomended.

"Quiet and peaceful"

5
19/06/2016

A lovely quiet location for an overnight stay while going to Carlisle on business. Well signposted, good parking and a warm welcome on arrival. As a solo traveller, I ate in the bar area, which was popular that evening. Food was good and well presented, with friendly service. Slept well in the spacious bedroom with lovely bathroom, I suspect recently refurbished. Breakfast choices were as you would expect.

"Wouldn't visit again"

2
17/06/2016

Check in was very bad. We had a baby in a buggy and cases. We were directed in the wrong direction for our room. There were no clear signs to where the room was. There were stairs which no pre-warned us about or offered to help with. On mentioning at check out "I am very sorry" Room service menu was out of date so meals we called for were no longer in stock, we had to take other options. The food was pub standard and wasn't worth half of what we paid for it. For example if ordering a pie in a 4 star hotel you don't expect a dish filled with bad pie mix and a separately cooked pastry lid on top, served with frozen not fresh chips and half a plate of peas. The room was good, the hotel looked clean and modern. Breakfast was good staff at breakfast less so. We will not be staying here again

"False advertising"

2
16/06/2016

The trip got off to a poor start, having to wait 10 minutes to check in, only to be held waiting again whilst the receptionist took a booking over the phone, just when we thought the 2nd receptionist would check us in, she then took a booking on the phone, whilst we waited to be booked.... The Jacuzzi advertised on the website, has been decommissioned for the last 4 years... The saving grace of the trip was the food and the service in the restaurant

"evening meal"

3
15/06/2016

this was the nearest place to eat for us staying at the Armathwaite Hall Hotel. As well as a main restaurant you can eat in the bar, the menu is varied and reasonable priced. the presentation was good, the downside was the tuna steak was overcooked and the pastry top to the steak & ale pie was cooked separately, service was not great but the poor guy was on his own doing everything!

"As You'd Expect For A Best Western!"

2
12/06/2016

We booked in here after leaving our first hotel because it was poor..Don't think this was much better to be fair! We had issues on arrival with the cost of the room and the reception manager charged us more for the room than what was advertised and booked on Booking.com, we were told we could pay the extra or have a cheaper room in an annex across the courtyard from the hotel!!! We begrudgingly paid the extra to remain in the main hotel. On entering our room 69 we found the remnants of facial hair in the bathroom sink from the last occupant and the floor was covered in dust and hair!! Room wasn't that clean and not sure i'd want to use much in the room and we didn't! Breakfast was average and felt we were being watched by the head receptionist who stood guard in the mornings-all very odd! Complained again on leaving about the issues experienced and they took the evening meal off the total bill of stay.

"Breathtaking view"

5
08/06/2016

We were unprepared for the sheer beauty of this hotel, with its large garden, enclosed terrace, and elegant facilities. Sit in the garden in the with a glass of wine and watch storms over nearby mountains. Dinner was quite good.

"Relaxing weekend break"

4
06/06/2016

The hotel is in a beautiful relaxing area, away from the crowds, yet accessible to all the sites. We had a very large room, with a four poster bed, and 2 sofas. The bed was reasonably comfortable, but the bedding could have done with being a little larger and kept coming off the mattress. The room was clean, but the sofa was a little thread bare in places. The pool, sauna and steam room were adequate especially as we had them to ourselves for a long time. The food quality varies. but on the whole is good. Helen the deputy manager is worth her weight in gold. She was pleasant, helpful and could think outside the box. Matthew and Petre were also pleasant and capable and 2 of the waiters kept us amused. I think the quote of the holiday was when I wanted to know if the milk was semi-skimmed. I asked ‘Is this full cream?' The answer was 'No it's milk.' My husband and I were very amused. Bassenthwaite Lake is about 25 mins walk down the road. It is well worth visiting. Really beautiful and peaceful. We had a nice stay and would return again.

"Our Stay"

5
06/06/2016

We stayed at the Castle Inn Hotel to celebrate my partners birthday. We had a suite which far exceeded our expectations and had a wonderful time. The weather was brilliant and we were able to do plenty of walking in the Lakes.

"Great Hotel, terrible management"

2
06/06/2016

4 of us decided on a surprise weekend for my partners birthday in lakes and this hotel is a great value for money. Upon arrival, the receptionist was helpful and welcoming along with the staff in the pub. The rooms we very tidy and in all honesty the pictures on here do not do it justice as it is a very beautiful hotel. Unfortunately our stay was completely ruined by the breakfast staff and mainly the "manager" Helen (avoid her at all costs!) as 2 couples aged between 23 - 28 we was automatically judged. The food was cold and you would probably get a better fry up in a greasy café! The smoked salmon was at least 3-4 days old and when I asked the "manager" how old she told me it was fine and fresh in that morning. Before taking our plates she placed the bill and ran to reception to check a card was held on our rooms in case we did a bunk. I was laughed at by a member of staff because I asked for a card machine and at this point my partner was so disappointed with the service he wanted to speak to the manager. Her customer service was non existent and when he advised we wouldn't be paying for the salmon, she took £3 off the £60 bill (4 breakfasts). Unfortunately she had left a sour tastes in our mouth and will not be returning purely because if Helen can become management with that attitude then what kind of staff are they hiring.

"Nice location spoilt by poor service "

3
05/06/2016

We stayed for three nights in a family room with our two children. On a positive note the room was lovely very clean and spacious with a large bathroom and a view of the mountains and tennis court. Our children aged 7 and 11 enjoyed the games room and also the tennis and pitch and put. The grounds of this hotel are beautiful. The pool area is tired looking and in need of some TLC. We ate our first meal in the restaurant which at £25 for two courses was quite expensive but we thought we would give it a try. The service was very slow and we had to keep chasing up desserts, drinks etc. The deserts were over priced and I suspect bought in. The Eton mess had no meringue in it! The food portions were tiny even for my small appetite. The worst part of our stay was breakfast. The first two mornings the buffet breakfast continually ran out of pastries, fresh fruit segments and fresh juice. The glasses and bowls also ran out and there were clearly not enough staff on to cater for the morning rush. We had to wait a good 20 mins or more to be asked if we would like tea or coffee and a further wait for it to arrive and for our cooked breakfast order to be taken. When cooked food did arrive it was often not what we had ordered. I heard several people complaining that they were waiting a long time for a breakfast but this was met with "it's just because everyone has come at the same time" . The staff in general were not attentive and I suspect when we checked out and vented our disappointment at the standard of service that this too fell on deaf ears.

"Oh Boy! This place is sadly slipping downwards...."

2
04/06/2016

I have been coming to this hotel since I was a teenager with family. We always made it our first choice whenever we visited the lakes. We love the area and over the years we have dropped in for the odd night or sometimes longer. I last stayed in 2013 and had a lovely time. Whenever I have visited the friends I have traveled with have complemented the quality of the rooms but mostly were well impressed with the food. Their restaurant was always a real pleasure to dine in and the food was always first class. Things have changed somewhat. I called up this week mainly because I had time off with my partner and the weather forecast was much stronger on the west side of the country and I was keen to go back to the Castle. My first surprise was that on Trip Adviser it came up as #5 of 5 hotels in Skiddaw area or those nearby to Bassenthwaite Lake. I read the others close by and almost booked the well rated Lyzzick Hall Hotel which was rated in the top three in the whole of the Lakes on one review I read and certainly the best in this area. It was more expensive, but in the early hours of my nights stay I had never wished more that I had paid the extra. I convinced my partner that The Castle had everything we neeeed. I said it was very clean, in a lovely surrounding and had great food. We traveled over in glorious sunshine and everything seemed perfect. We arrived at 1.30 pm and waited for around 15 mins for the staff to confirm the room was ready. The place looked far from full and their were plentiful bookings to be had on various room options on all of the late booking sites. So we went to our room and upgraded to an Exec Room and weren't disappointed as the room was very comfortable on first appearance. We took a drive into Keswick and had a lovely day out. We traveled back to the hotel to get showered and changed and take our evening meal which we had booked on a package in the restaurant. We went for drink in the bar and as we passed the restaurant we noticed it was almost in darkness with nobody dining. We sat outside in the sun where there were three tables. Guests had come back inside because they were being plagued by wasps. We sat down and while I drank a pint we had 11 wasps circle on the table but it was quick to see they were going into a nest on the single wall above the tables and chairs. You could hear the noise of wasps on the wall and it was clear there was a wasps nest. Problem was we never saw a sole from the staff who we could point this out to and it was clear that we weren't the only ones who went back inside but it was a simple maintenance job to treat the wall and tackle the problem. We went to the bar and decided to watch TV. I asked if the guy behind the bar could turn the TV channel over. He looked at me as though I was from another planet. He didn't know what I was asking. Other customers at the bar grinned openly as they appreciated the simple request and the response which was clearly not going to do anything with a TV. I spoke to another member of staff who was originally from County Durham and she went away and came back around 10 minutes later with the remote. I was thinking why would the remote for a TV be so far away? Other guests made guesses as to what was going to happen next. The drinks, I should point out were very expensive....more in line with an upmarket City Centre bar but not what you would expect as guest rates at a hotel in the Lakes. We went for the meal at the booked time and stood in an empty restaurant and a restaurant with an 8.30 pm booking but no staff there at 8.35 pm. Then someone arrived and we were asked to sit in the window seat which strangely looked on to the walk through that guest would make from the bar and from the guest bedrooms. It was strange. We were the only people eating and the background music (the same played at breakfast) was barely audible. The whole place lacked atmosphere, noise, music or something to take away the feeling of sitting in a large restaurant alone. There were five familes and two couples eating bar meals in the bar and the menu offered a reasonable choice.We got our menus and it was disappointing. A choice of four starters (which weren't overly appetising) five mains and four sweets.We took the Beef and the Salmon and I looked forward to the very high standard of cooking I had enjoyed many times before. One meal was good, the fish but the beef was dry, dull and literally as soon as it was served it looked like it was overcooked and the vegetables looked as though they had been reheated. It wasn't good and disappointingly not what this placed as served for years gone by on a consistent level. The starters were ok, One main was poor and the sweets were decent. All in all a hugely disappointing meal in the strangest of surroundings and we waited an age between servings and often sat without a drink. We spoke to the lady from County Durham again and she was a lovely person but it became clear that the hotel had a lot less of the local staff they used to employ and more people who didn't speak great English. We knocked on the kitchen door for around five minutes and then retreated to our room without signing any payment, safe in the knowledge it would be added to our room bill. We put the TV on in the room and again the choices were minimal to say the least and there were barely any popular channels so we got our heads down. We were woken almost thirty minutes after getting off to sleep with the loudest droning noise you could imagine. We lay awake wondering what it was and at midnight I got ready and took a walk outside. We rung the night porter. Again in broken English I became more irritated as he simply dismissed the noise as being that of a "noisy pump on the swimming pool." I said it sounded more like a generator and he went off to find out if they had a generator at the hotel. No answer, so I rang again and he eventually came to the room around 2 am and I let him come in to listen to the noise we were supposed to sleep through. He want away and came back and said he thought it was a noisy extraction fan - I told him it had to be a fan with broken bearings as the thing was making a racket and he felt that a neighbour had left it on and clearly it was getting louder and louder but he refused to give them a knock and distrupt their sleep!!! I asked was it okay that both of us didn't sleep and he told me there was nothing he was prepared to do but I could meet the manager who (intelligently slept offsite) "who would be there in the restaurant at 7 am in the morning." I told him it would be courteous if the manager came and found me. I emailed the hotel at around 4 am to register a complaint and I got an hours sleep at 7 am when the noise disappeared - I guess if it was a fan it either burnt out or woke the guilty incumbents from their deep sleep. We went to breakfast. It was a decent breakfast, we got our bags and past four members of staff and nobody mentioned anything. No manager turned up. We went to settle our bill and without prompt they said "Oh I am deducting £85 from your room bill due to the fact you didn't sleep." I paid the balance and left. Not a single effort to ask about what happened. Not a single apology. I stayed at a Best Western 4 star hotel and would have had a better sleep in a thirty quid Blackpool B & B and there didn't seem to be a care in the world....knock some cash off and the problem will disappear. How disappointing. For me the culture has left this place and I believe this comes from the top. Clearly the manager knew about my complaint and the dissatisfaction but didn't want to trouble themselves. It speaks a volume. Its just not what you would get from a family run business as they treat it as their own and its not what you get from top places and its not what I have had in the many, many stays over the years at the Castle Hotel in Bassenthwaite. The place needs a revamp. They are boasting they are spending over £2 million next year putting hot tubs outside and a kids play area and improving the health club and building a spa. I would say spend £100k on reinventing a culture of caring, starting with the people at the top, then employing people who care. The Night Porter was hopeless as was the barman. The restaurant wants closing or relaunching and there is no way the chef is the same person of three years ago or from any of the other stays I had here. I am very disappointed to say that one of my old favourites has decreased in quality, atmosphere, warmth and service levels and it has becomes a barren, dull, previously good hotel and is now clearly catering for cheaper meals to large families who clearly won't drink much alcohol at these prices and then they are advertising strongly at every turn for weddings. I guess it will be a 60% occupancy and maybe a weekly wedding to increase the numbers of rooms booked. No longer is it a place for couples or a place for great service or great food. Sad but true! And there are so many better places in walking distance from this place that I remain sorry but realistic in thinking it will sell on price only and be #5 of 5 until such time a 6th opens and it will drop to number 6. My verdict is cheap and cheerful but with bar food menus at up to £19-50 for a main course and the drinks a hefty price then I guess they fill this purely on a discounted room rate and little else.

"Get new and additional staff in reception"

2
04/06/2016

Difficult to write this one as I found some positives, but also some real negatives here to be fair. Checkin started poorly - After watching 1 customer literally take forever finalising her bill, many other staff coming and going from behind the reception area, about 10 minutes later and still not being acknowledged at all, we were eventually spoken to only to be turned away as we were too early and came back later. My wife managed to get inside a room later in the day (abut 3.30pm) whilst I was out working. When I arrived I was given what I would call a difficult time by the receptionist that had a zero sense of humour so our start was nothing but POOR. Room itself - OK to Nice. It had enough space, a window you could open, bed OK, plenty of cupboard hanging area, although the bathroom again had pluses and minuses. Generally clean except the shower was pretty much a disgrace with so much mould on the ceiling, it was disgusting. Dinner - We decided to eat in the bar rather than the formal restaurant. A fairly good selection of better standard "pub" food and all 4 guests were happy with our meal and the overall cost. This bar also has a very good wine selection. Breakfast - Continetal selection was just OK although the menu if wanting full breakfast was good - Wife and I very happy with this aspect. Check out ended up being simple and that was the only time I can say something positive about the 2 ladies in this area.

"Quality Hotel ansd Location"

4
04/06/2016

This hotel is nicely located without being central Lakes and very well appointed. Third time we have stayed here - this time with our dog. Given an excellent room accessed via patio doors for the dog with enough room to accommodate a large cage. Two concerns - an undercooked tuna steak with a bar meal and served the wrong breakfast on second morning with significant delay to remedy. These are the only concerns we've had in three stays at the hotel. Management did everything we expected to put this right as we checked out. Anyone can make mistakes - the manner in which they are remedied thereafter is important - and the Castle Inn were first class in their response

"Four Star Hotel Zero Star Service"

1
03/06/2016

We booked two nights for an anniversary and birthday celebration. On arrival 50 minutes after the check-in indicated our room was not ready and we were asked to wait. Using the toilet in the public area my wife found the cubicles were dirty and lacked toilet roll. Our room was finished and ready for us about 3.20pm. Not a great start to things. That evening in the restaurant I ordered a bottle of Prosecco with our meal. I was advised that the wine cooler was not working and none of the white wines or sparkling wine on the wine list could be served chilled. That certainly took the edge of our celebratory meal. The next morning we went for breakfast at 8.50 well before the 9.30 closing time for breakfast. Given a table promptly enough and served with tea and coffee immediately, we then helped ourselves to the somewhat depleted cold buffet (eg the oranges and grapefruit segments were finished and were not replenished. I had the last croissant, and the last of the orange juice. We anticipated the waiter would take our order for the cooked food thereafter, however, at least half an hour later and with the menu very clearly on view on the table the waiter did not take our order. Eventually we gave in and called the waiter over to place our order, sadly he barely acknowledged our comments about our wait. The food arrived almost an hour after we entered the restaurant. I complained at the reception about the three major failures of service up to then. On our second morning things moved a little more quickly but the coffee was lukewarm when served. We ordered fresh coffee and my wife declined the hot food options although I ordered. When my plate arrived my wife requested some cheese to eat with her toast and that was acknowledged. I finished my meal and we left, the cheese never arrived. I am not critical of the staff, there were only two waiters and probably one hundred covers to be dealt with. I think their were too few housekeeping staff, thus the delay in our room being ready and the toilet cleanliness standards having been neglected. Other unsatisfactory aspects were cluttered tables outside because no-one took empty glasses away from for hours after the customers moved on. Our bedroom (Room 21) was a good size (as a family room) and the furnishings had been good quality but now seemed a bit dated. The carpet was badly stained and the wallpaper had been torn off, presumably by a child at some point in the past. So all in all I felt the place was poor value for money. External appearance and the gardens were pleasant but as I say... a four star hotel and a zero star management of the place. I made comments before departure about the unsatisfactory standard of the place and I filled in the customer feedback slip in the room. They have my e-mail but have not responded. I have never posted a negative report on Trip Advisor and really feel very disappointed that our anniversary meal was so underwhelming without being able to enjoy a glass of fizz and the delays in the breakfast service was enough to blight our entire couple of days there. Sadly I must conclude that unless the management team address their shortcomings this hotel is a must to avoid.

"Attractive location, great food but old, expensive, and some what maze like, with creeky floors."

3
03/06/2016

Finding this hotel was a challenge, we turned into the village at the Bassenthwaite sign which was a mistake and ended up in a farm yard. We phoned the hotel but the receptionist could not give directions from the village to the hotel. Fortunately the farmer was around and he provided directions to the hotel.. We were already late because of a road washout north of Ambleside and a long diversion over narrow mountain pass roads to reach the hotel. We parked in the parking area on the south side of the hotel and had to drag the bags through the main floor to the north side reception area. Tip: park on the North side. By the time we arrived the hotel restaurant was closing so we ate in the bar, the food and service there were excellent, especially the lamb curry. The rooms were attractive but the upper floor is maze like between our room and our travelling guest's. The floors were creeky making for poor sleep quality. Of greater concern were the fire doors which open in the wrong direction and the fire escape that would be hard to locate and open in a smoke situation. The hotel has beautiful meeting rooms an attractive spa/swimming pool area and very attractive gardens....this was the most expensive hotel that we stayed at on this trip to Britain and not particularly good value for the money.

"Enjoyable break"

3
01/06/2016

A comfortable hotel with friendly staff and a good location to tour The Lakes. The hotel leisure facilities are about to be renovated which is very much needed. the rooms are spacious and comfortable although the carpets are shabby. the breakfasts were good although service was slow due to the fully booked nature of the bank holiday weekend.

"Wedding weekend"

4
26/05/2016

Stayed here for 2 nights to attend a wedding nearby, great location for walking, biking or just relaxing away from the busy city life.didn't use the pool or spa facilities but it looked great, breakfast was nice, good choices, had a bar meal one night which was fine, drinks were rather expensive in my opinion, double room was a good size and the shower was hot and powerfull. i would stay here again.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Mick W Thank you for your review. I am really pleased that you enjoyed your weekend with us and I will share your feedback with the team. We look forward to you returning in the very near future. Kind regards Peter.

"Value for Money"

3
25/05/2016

I stay in numerous hotels in the UK on business including Best Western Plus and I feel this time at £99/per night is too much. This maybe because I booked my room the day of arrival, maybe because occupancy levels were high at the time, maybe because it's the Lake District or maybe local hotels are taking advantage because a number of hotels in the Lakes are still closed due to the Winter floods. My experience started badly: in the room, a cup with remnants of the previous occupants soup, hairs in the bath and a hair clip in the toilet bowl and there was no TV controller (small detail). The food menu leaflet in the room is different to the menu in the bar (another small detail). The Health Spa needs some TLC in the shower cubicle area and the steam room temperature was too low. I know I'm ranting on and there are some small details (but they add up...) but when you advertise as 4 star luxury hotel then these things are important - in a nutshell, I feel that the family owners need to up their game.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Howard J Thank you for your recent review. I would like the opportunity to discuss your experience with me, if you would kindly contact me at the hotel. Best regards Peter.

"Wonderful wedding and average night away"

3
22/05/2016

We have just returned from a wonderful family wedding at this hotel. All of the various reception rooms were lovely and the grounds immaculate - all helped by a rare bit of Cumbrian sun! The food was delicious and the staff helpful and friendly. The bar prices were what you would expect at a hotel. Unfortunately, the overnight accommodation did not match the lovely experience of the day. The rooms are over priced and it felt as if this was down to the location and the fact that if your attending the wedding you have little other option. It's certainly not down to the quality of the rooms although both the bedroom and bathroom were clean they were not comfortable. Our room had two single beds pushed together as a double but not even a zip and link but held together with the sheet so not very comfortable in the middle! For the price you would have expected a free bottle of water although there was tea and coffee etc. Breakfast was adequate but not worth the £15 they advertise it at. We would not have stayed had it not been for the wedding and I wonder if that is how they see it too!

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Gerry-Angie Thank you for taking the time to review the hotel. It was a great day and we have had lots of great feedback from guests. I was disappointed that you didn't enjoy your accommodation experience, I will look into this and ensure that it is rectified. Our breakfast offering is very extensive and we generally receive lots of positive feedback. The breakfast price is included in the room rate and only charged at £15 if a guest has not prior booked this or is not a hotel resident. Thank you once again Best wishes Peter,

"this is not a 4 star hotel!"

2
20/05/2016

I'm struggling to give a fair review of this hotel, but they are making my job very hard. We are here for 2 days and it's 17.12 on the second and day and we are waiting for them to clean our forgotten room. On the first day we asked them to book a taxi for a mile and half journey. What they didn't tell was they booked from Keswick and it cost us £15! Complaints to reception and management got us a "sorry" and that's it...absolutely piss poor! On the plus side breakfast is good, leisure facilities are ok and bar staff are good except charging £1.50 for little more than a bag of crisps. No iron or hair dryer in the room. THIS IS DEFINITELY NOT A 4star HOTEL. I haven't paid 4 star prices, but please do not pretend to be something you are not.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Mr Tyson Thank you for your recent review. I am sorry that we didn't have the opportunity of fixing the issues before highlighting them on this review site. I have asked all of my managers and not one was aware of your concerns. My apologies for my team not getting to your room earlier to make your bed and tidy up for you, there are no excuses although we did have some challenges on this day. Regarding the taxi, as you know we are in the beautiful but slightly remote part of the Lake District, 8 miles from Keswick and Cockermouth which is the base for the taxi companies we use. You asked us to book a taxi to take you to your destination a mile and half away, but there was no mention that you wanted us to check the price of this journey before confirming the reservation with the taxi company. Maybe in future ask this question so there are no hidden surprises! As far as the crisps are concerned, the price is a fairly standard price for a bowl of hand-cut homemade crisps, my apologies if you thought this was a little expensive. I have checked your room and I did find the hair-dryer, it was in the drawer. We do not have irons/ironing boards in bedrooms, but on request these are brought up to the room. Thank you for your kind words regarding breakfast, our leisure club and the team on the bar. Best regards Peter.

"Quality Hotel with great location"

4
18/05/2016

One of the better Best Western hotels but is in need of some updating but does not detract from the overall pleasurable experience of the weekend in the 'sunny' lake district! Ideally placed to cover the whole of the lakes area with close proximity to view an osprey nesting site.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Peter Thank you for taking the time to review the hotel. We pride ourselves on being a traditional Lakeland hotel with modern twists. I am glad you enjoyed your sunny weekend, it really is sunny all of the time in the Lakes !!

"Beautiful location"

3
13/05/2016

Overall hotel is lovely ...Breakfast was a bit lax.... had better!! Staff very nice.I would stop again if they got breakfasts sorted so everything was filled and used plates etc cleared away when residents were finished.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Valerie Thank you for your recent review and I am pleased to hear that you found the hotel lovely. I am really sorry about your breakfast experience, this is not the usual standard and I will ensure that this is sorted out. If you book direct next time, please call our reservations team on 017687 76401. We will guarantee the lowest prices and it will ensure you get the right room. Kind regards Peter.

"Pleasant 3 night stay"

4
13/05/2016

3 night visit for pleasure with one business meeting. Odd hotel layout which had us confused for a short while but not a problem. Room clean and well presented with good amenities. Excellent courteous and helpful service throughout our stay. Breakfasts and evening bar restaurant meals all excellent with good sized portions. We never used any of the leisure facilities but enjoyed having afternoon tea in the garden! Location right at the top of the touristy area of the Lake District but still very pleasant with good car parking. Definitely recommended.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear William Thank you for your review and really pleased that you enjoyed your stay and you would recommend us. My apologies that you found the lay-out a little confusing, the hotel dates back from the 1700's and this does present an added quirkiness to the lay-out. I will pass on your kind words about the staff and the food. If you book direct next time, please call our reservations team on 017687 76401. We will guarantee the lowest prices and it will ensure you get the right room. Thank you once again Kind regards Peter

"Great food"

5
13/05/2016

The deserts are amazing, duck was good too. The pool was quite busy on a warm day. I had a huge room for £80 with 3 beds.Quite lucky. Everyone enjoyed their food. There was a hair dryer in the room but no iron or an ironing board.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Anna Thank you for your recent positive review on tripadvisor. I will share the review with the team and in particular the new Head Chef, who will be very happy about your comments on the food.

"Lovely stay"

4
13/05/2016

I stayed here for one night with my daughter, whilst working nearby. The hotel is easy to find and has a good sized car park. The hotel is well situated - I spent the evening I arrived watched the sunset on Derwent Water and the morning watching sunrise over Castlerigg stone circle! I didn't get to try the gym but the pool looked impressive. Our room was a good size, very clean and nicely decorated. Wifi was free but, not suprisingly given the location of the hotel, the speed was quite slow. We had room service in the evening and the food arrived quickly and was a good sized portion. Breakfast in the morning was equally good and had a nice selection of menu ordered food.

"Pleasurable stay, cant wait to return!!!"

5
10/05/2016

Just had a long weekend here with my fiance and baby boy as it was his 1st birthday on the sunday (may 6th- may 9th) and what a lovely stay it was. Was really suprised with our room (34) was huge with a 4 poster bed, 3 piece suit, 2 tellys, fridge and a huuuge bathroom with rolled free standing bath, large shower and 2 massive windows with gorgeous views. It was absolutly spotless, couldnt fault anything at all (apart from room was really hot) but they provide a fan which done the job, you could open the big windows but i have a phobia of bees and wasps in doors. The hotel grounds are fab, and to top it all there is a big swimming pool, sauna, steam room, gym and games room. Its a really peaceful hotel with friendly staff. Cant comment on food as we ate out everyday to get to see Keswick as its our first time to the lakes and its a gorgeous place. There is also the wildlife centre at the back of the hotel which is nice to spend an hour or 2. We will definatly be returning as much as we can to this hotel, just what we needed. And we will always be requesting room 34 because honestly its that nice. Cant understand why people moan about this hotel i really cant, its faultless. Loved it!!!!

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear TeeHawk87 We are so pleased to read your feedback of our hotel on Tripadvsior. The team, work really hard to ensure that we provide the best possible service to our guests. I was also pleased to read that you enjoyed staying in our Four Poster Suite room 34. We look forward to your return visit, hopefully in the near future. Please be sure to telephone the hotel directly on 017687 76401 to ensure that you receive the best possible room rate. Thank you again, Peter.

"Beautiful Lakeland Scenery"

4
09/05/2016

This was our 5th visit to this hotel for a two night stay for my wife and I. Set in one of the most beautiful areas in the Lake District, this hotel offers good value for money, considering it's location and facilities( pool, gym,sauna ), the staff are always helpful and rooms and public areas are clean. We booked one of the hotels suites, which was very roomy and had lovely views over the gardens and lake. Breakfast was of an high standard and evening meals in Ritson's were the same. Great hotel to recharge your batteries.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear dbentley2016 Thank you for taking the time to review our hotel. We are so pleased to read that you enjoyed your stay with us. The hotel is in a fantastic position overlooking Skiddaw and Bassenthwaite Lake which you can see by going onto our web cam on our own website. Thank you again and we look forward to welcoming you back to the hotel in the near future. Please be sure next time to book directly by telephone on 017687 76401 to ensure you receive the best possible room rate. Peter.

"Fantastic views, great food, great service!"

4
04/05/2016

Just visited last night and this hotel is very impressive. Breath taking views out of pretty much every window, rooms impeccably clean (cleanliness is a bug bear of mine) - I stayed in room 5 (king size bed, big TV on the wall, big newly refurbished bathroom with bath, separate shower etc). Hotel has lovely pool, big games room with ping pong, Wii and giant chess (probably more). Food was wonderful and service was exceptional. Staff very pleasant and accommodating. 24 hour room service. All the little extras here make a huge difference. I will be back but with the husband rather than for business :)

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Thank you Libby F, for your recent review of the Castle Inn Hotel. The team work very hard to ensure we maintain standards and I will pass your positive comments on. Next time you come back with your husband please be sure to telephone the hotel on 017687 76401 to book direct and ensure that you receive the lowest price. Thanks again Peter.

"Relaxing luxury break ??"

5
30/04/2016

Last minute get-away!! Friendly, helpful and professional staff. Add upgrade to a fantastic for poster-bedroom, lovely views , swimming and exercise facilities to super food and the result was a brilliant break ! The hotel is close to Keswick and convenient to travel around the Lake District with ease. I would highly recommend it!

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Margaret Thank you for your recent review and glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Next time you come back, please be sure to telephone the hotel on 017687 76401 and speak to our friendly reservations team, to book direct and ensure that you receive the lowest possible price. Thank you once again Peter.

"Great Hotel and Staff"

5
28/04/2016

I visited this hotel while on business in Whitehaven (20 miles away) as I wanted to do some cycling in the Lake District while I wasn't working. Upon arrival I was greeted with a warm welcome by the friendly staff. The room I was allocated was superb. It was a large room with great views! There is also a gym / swimming pool. I chose to eat in the pub rather than the restaurant on an evening and found it to be a very relaxed atmosphere with great pub food and drink. I would definitely recommend this hotel, it would make a great base for staying in the Lakes or on business in the area. I will most certainly stay here again.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Thank you Alex for your recent review. I must agree our hotel is in a great location for business or pleasure, just off the A66 and not far from the West Coast of Cumbria whilst on business. We hope to see you again, next time you come back, please be sure to telephone the hotel on 017687 76401 and speak to our friendly reservations team, to book direct and ensure that you receive the lowest possible price. Thank you once again Peter.

"Excellent hotel! Awesome Location!"

4
27/04/2016

This is a really nice countryside hotel! It has everything you could need, good rooms, nice bar and restaurant, excellent pool, sauna and jacuzzi! It's in a great location to explore the countryside and especially Skiddaw and Scarfell should you fancy a challenge! We stayed in a lovely four poster bedroom which had lots of space and a really beautiful bathroom! The breakfast was fantastic! All in all a really great hotel, if not slightly on the expensive side.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Alec Thank you for your recent positive review and we are so glad that you enjoyed your stay with us. The only thing is that we do not have a Jacuzzi, but the pool is a great length at 15 metres! Look forward to welcoming you back, next time you come back, please be sure to telephone the hotel on 017687 76401 and speak to our friendly reservations team, to book direct and ensure that you receive the lowest possible price. Thank you once again Peter.

"A lovely weekend break"

5
21/04/2016

My husband and I spent a long weekend here and were not disappointed. Lovely Sunday roast and great breakfasts!! would certainly recommend this hotel to our family and friends. Thanks to all of the hard working staff??

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Thank you Amanda for your recent review and we are really pleased you enjoyed your weekend break. I am pleased also you enjoyed our 3 course Sunday Roast which is great value. Next time you come back, please be sure to telephone the hotel on 017687 76401 and speak to our friendly reservations team, to book direct and ensure that you receive the lowest possible price. Thank you once again Peter.

"Just about the warmest ever welcome..."

4
21/04/2016

The young lady on reception was one of the most helpful individuals I've ever come across - very welcoming, helpful and polite and I say this having read some other reviews on the hotel where service was an issue. I would however support some of the other reviews in that it is a tad tired in places and some basic requirements (such as the provision of loo roll in the bedroom en-suite) had been overlooked. That was corrected however very quickly. Its a big hotel and appears to have been developed over a long period of time as working out the room number sequencing is beyond logic meaning I had to follow signs to rooms 27 - 37 to get to my room, number 24...? The gym is small with older machines than some hotels but has a reasonably range of kit inside. The quality of the food was good and the service on the whole was fair, no issues at all. Its a fantastic location, minutes from lakes and hills for cyclists, walkers etc. Would stay again!

"Easter break"

5
20/04/2016

Stayed during Easter for a girly get away. Room 61 was lovely and spacious with a large bed and a powerful shower. Set in a beautiful location over looking Skiddaw mountain.The food and service were amazing and I understand they have a new chef also. Well done Castle Inn Hotel keep up the good work we will be back soon.

"Spacious, Nice & Comfortable Hotel"

5
16/04/2016

We rented a family room with four beds. Hotel room is spacious, there is a family living area with TV, study table. It's comfortable and good look view. Amenities are complete with table tennis, children games gears, swimming pool. Staff is helpful and friendly.

"The kitchen is a 'crime scene' our ruined family night away"

1
10/04/2016

I am currently sat in our room in the castle inn. I can see from previous reviews that the hotel doesn't seem to warrant anyone with a response, so we will be contacting best western head office as soon as they are open. However I would still like to share our experience for fellow travellers. As a member of management in a hotel myself, and having worked in hospitality for the past 14 years I found the the complaint handling and customer service skills of the manager Helen Clark very much lacking to day the least, and feel some training would be of great benefit. The lack of empathy and any kind of complaint resolution displayed was quite shocking. We specifically chose this hotel as I am several months pregnant with an 8 month old in tow. We needed somewhere with family friendly indoor pool facilities and a nice restaurant/bar for dining, so that we need not leave the hotel. After some research we decided on the castle inn. This evening we sat down in the bar area with our baby daughter at 5pm, gave her her supper and prepared to order. We were then told by the waiter 'sorry, kitchen closed' what?? So we can't order any food at all? 'No sorry, kitchen is now closed'. We asked to see the manager and we're presented with another gentleman who's English wasn't so great who explained the kitchen was 'a crime scene' and was 'now closed'. There had been 'a fight in the kitchen'. We were told there was a restaurant down the road we could try and that was that. Now our little one goes down routinely every night at 6.30pm. Anyone who has young children will understand how wrecking their bedtime routine can seriously screw up any chance of a proper nights sleep. We had no intention of leaving the hotel for food and said so. We were told the option and that was that. A few minutes later we saw what appeared to be a lady of authority enter the bar, we approached and asked if she was the manager to which we were told yes. We explained our situation and how the whole purpose of our stay had been ruined, we needed to get the little one to bed and had still not had a scrap of food. Helen said it was 'not her fault' and we could 'order a takeaway'. As the stay had been prepaid we explained we would be expecting a refund as the whole purpose of our stay had been ruined. Helen said 'no you won't be getting you money back'. That it was physically impossible for any refund to be done. My partner explained that myself some 6 months pregnant had not eaten for hours and our baby was getting upset as it was her bedtime, but the lack of any empathy or understanding was clear. We were told we could leave the hotel and go elsewhere if we chose to but we would not see our money again. Wow. Seriously?? We have just had a greasy kebab from the only place we could find that would deliver here as we are in the middle of nowhere in terms of any kind of a takeaway, and feel quite ill. This was not at all the lovely night away we had planned so thanks for not only ruining our stay but upsetting us with your lack of people skills. We will contact head office in the morning.

"Local folk visited the restaurant, very disappointed."

1
07/04/2016

I went to the Castle today as despite living 20 minutes away I hadn't been in years. I went with a friend and our three children of varying ages. Upon entry the bar staff seemed useless, and had difficulty understanding English (or perhaps just my broad Cumbrian accent). We had used the high chairs provided for the young tots and ordered from the kids menu. We had to ask for the kids menu and had to go to the bar as no one volunteered any information or service. We ordered Main courses and deserts for the little ones as part of their 2 course for £7.25 (expensive to say the least!) it took an hour for the mains to arrive and trying to entertain young ones of 2 years old for that long isn't easy. We had to ask for extra knives and folks as the bar man wasn't bothered about bringing us any. When the inevitable happened and my just turned two year old daughter needed her nappy changed I asked if there was any baby changing facilities (providing high chairs and a tots menu you'd expect this to be available) but he said only males and female toilets in the bar, I asked for a disabled toilet and he replied "I don't know maybe try looking around reception" after 5 minutes walking about with a tot needing changing I finally found a disabled loo where I had to change her on the floor. Moving back to the table none of our plates had been removed, we had to order deserts (at the bar) before they were taken away. 30 minutes to serve two small chocolate cakes and one bowl of ice cream! All in all it took us two hours, the service was poor, the bar was very quite with only two other tables with people on one of which was eating, the food wasn't very good and it was expensive (£12 just for fish and chips and it wasn't that big of a portion). Despite being local, I won't be visiting there again, much better establishments in Keswick or cockermouth available!!!

"Beautiful Location"

3
06/04/2016

Great staff; friendly and approachable. The hotel and rooms are dark; clean but dark; the bar area does not have one easy chair to relax in. Not sure if I would recommend which is such a pity as the North Lakes are just stunning The breakfast was great!!!!

"Nice cosy hotel"

4
02/04/2016

This is a nice and cosy hotel setup in North of lake district. Serves very good breakfast. Just a 20 mins drive to keswick. Good amenities inside. Lots of place to sit inside with friends. Enough parking space. Good play area.

"disapponting"

2
30/03/2016

Check in was very pleasant and efficient. Had a couple of issues with the room which I had to complain about twice as it appeared to be ignored the first time. Bar area was very disappointing and I think the food is overpriced. We had a baby so had to eat here for 4 nights more as a matter of convenience. What I would say was the dessert and cheese board was nothing short of a rip off (£6 for 5 profiteroles and £8 for a very poor cheese board with not much on it). The cheese board was sent back. My biggest gripe though, and the reason I am disappointed - no real ales and no local cheeses?? Please, after the devastation that the lake district has suffered could you not buy some local real ales? Skiddaw bitter for 2 nights and then Theakstons. No choice and no investment in local business? I notice another reviewer mentioned a real ale delivery coming in on the Monday. I can tell him that the delivery never materialised so guess he's been fobbed off. Cheese board - how about a selection of local cheeses - investment in local produce? Am I wrong in thinking that a local hotel should promote local produce, business and commerce? Also, meals were very inconsistent. Despite eating there for 4 nights presentation of the same food would be different with something missing. On a plus note bar staff were very friendly and attentive but reception on check out wasn't at all interested in my feedback.

"Dog frienldy hotel, they shouldn't bother... (don't want a list of rules while on holiday)"

2
30/03/2016

In an outside room & had to walk around the whole hotel outside for eve food. So had a wet dog! Bar wouldn't provide restaurant food in the bar & couldn't have 2 breakfasts that we paid for (one of us had to stay with dog).

"Great hotel with a couple of minor niggles"

4
28/03/2016

Firstly I booked through best Western website, standard double, again we were upgraded to a large double. The room was excellent, large, comfortable and well furnished. Plenty of hanging space and drawers plus a safe which is always welcome. The mattress was quite firm which suited us well. The duvet was very lightweight, no problem to me as the room was warm but my wife had to ask for a blanket. The ensuite was shower only, it was a large shower, the water pressure was adequate if not brilliant but it was clean and well specified. I didn't much care for the toiletries and we used our own mostly, the towels were clean and soft and the hairdryer was a wall mounted effort which might make styling you hair difficult. (not mine clearly) The fitness suite was great, the pool was warm and clean, the steam room fabulous after a tough day hiking, didn't try the sauna. Be aware the jacuzzi wasn't working and according to a local who uses the facilities it hasn't worked for ten years! The bar was quite popular, we didn't try the food and only had 2 drinks, both shorts, which came to a surprising £8.20, seems a bit expensive to me but then we rarely drink so perhaps it is the going rate. The restaurant served an excellent breakfast, book it with your room if possible otherwise you will pay £14:50. Lots of choice of breads and pastries, cereals and cooked of course. You only get one of each with the cooked, so one sausage, egg etc you can get refills on your tea and coffee. I was a bit niggled about dinner, they were advertising a Sunday lunch special so I asked the stupid question, can I book it for the evening, yes of course and they took my booking. The restaurant welcomed me when I arrived explaining I was there for the Sunday lunch, showed me to my seat, got my drinks and then when I tried to order said they weren't serving it? The clue is in the title of course but I checked, double checked, told them when I arrived, and got shown to my seat. Instead we ended up choosing from a very limited, fixed price menu. £25 for two courses unless you chose beef which cost an extra £6. The food was delicious but there really wasn't much of it and we both went to bed feeling a bit peckish, and you can only choose from 4 main courses. We are not massive eaters, I weigh 10.5St and my wife less than 9St. Overall however we really enjoyed it, the staff were warm and friendly, particular mention goes to the housekeeper who looked after our room. Not only did she do a good job but she was by far the most warm and welcoming person we met, always greeting us with a very warm smile.....before we gave her a tip

"recent visit, worth £100, not £120 - watch what you pay"

4
28/03/2016

lovely location...staff need more training, bar staff in particular - worth about £100 per night - don't pay more! very quiet in the evenings....worth a visit, ideal for couples and families, a great games room and leisure facilities..

"Unhelpful satff"

3
28/03/2016

Reserved two rooms same time but after checking in found two rooms were in two different parts of hotel, that was very inconvenient. Complained but staff did not show any interest to sort this out. Otherwise stay overall was good.

"City style service in the Country???!!!!"

4
20/03/2016

The Castle is a lovely Hotel with good service and serving good food. The complaint that a guest (and I can only describe as moaning about) was handled very well and delicately. The service though was something I would of expected in a city rather than a hotel in the countryside. Nevertheless there was nothing to moan about there. The room was clean and spacious. The only fault was the toilet roll holder was on a slant so the roll fell off it. The bar was a little confused in regards to service and I did not find the atmosphere to be relaxing. To make it worse, the only cask ale they had ran out and the replacement was reported to be still settling. The Breakfast was certainly more than the sum of the hotel itself.. The range of menu was pretty much catering for everyone. I was trying to think of something that was not on offer and came up short. Though I wish hotels would, if expecting the general public to use the toasters, then they would have domestic types. You know the ones where you put the bread in and slide the handle down. Not these ones where you put the bread in, slide the handle down, twist a knob and then press another button. It was fun watch people stand there for 5 minutes wondering why the bread was still....err like bread. I short but pleasant stay, would certainly recommend it

"Valentine's stay "

5
16/03/2016

Myself and my fiancé stayed on a Saturday night for valentines weekend. We had a great room I booked a standard double but we were given room 69 which I think was a superior so it was a good surprise. We didn't have dinner as I had booked at the distillery down the road but breakfast was excellent. I asked reception if there was any taxi companies and they sorted it out for me with a local company and it was brilliant service from both and only cost £10 there and back. We had been previously for a show round for are wedding venue and were very impressed then so booked for October. Even though it was only 1 nights stay we can't wait for are wedding as we know we will be in good hands.

"Excellent facilities, very helpful staff"

5
07/03/2016

Excellent stay, staff were extremely nice and helpful. WiFi was temperamental in our room but it didn't bother me too much. Pool facility was nice and breakfast was excellent. Bed wasn't the comfiest but the room was nicely decorated and clean.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Amy Thank you for your recent positive review about the Castle Inn Hotel. I am sorry you experienced a few problems with the Wi-Fi, I have since spoken to our internet provider and there was a problem in the area but we now have Superfast broadband back in the hotel, regarding the bed I have ordered a new one for the bedroom that you stayed in. We hope to see you gain and to ensure that you receive the best possible price, book direct and telephone 017687 76401 or book via our website to guarantee that you receive the bedroom you want at the lowest rate. kind regards Peter.

"Plaudits to all"

5
07/03/2016

Top class dining, good pool, hot steam room and sauna. Sparkling clean from top to bottom. Warm and welcoming venue, Staff very smart and smiley and willing to start a conversation. Well done all of you.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Susan Thank you for kind words about the Castle Inn Hotel. The team work tirelessly to ensure that all our guests enjoy their time with us. We hope to see you gain, to ensure that you receive the best possible price, book direct and telephone 017687 76401 or book via our website to guarantee that you receive the bedroom you want at the lowest rate. kind regards Peter.

"Lovely place in Lake District "

5
06/03/2016

Just returned from Saturday night stay over ,really good stay.Quick and friendly check-in , very comfortable bed also good cleanliness.We highly recommend this hotel to anyone who is visiting the Lakes.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Izabela We are really pleased to read about your recent stay with us and thank you for your kind words. So glad you enjoyed the check-in experience and comfortable bed! We hope to see you gain, to ensure that you receive the best possible price, book direct and telephone 017687 76401 or book via our website to guarantee that you receive the bedroom you want at the lowest rate. kind regards Peter.

"Lovely lunch "

4
02/03/2016

Me and my 2 girls stopped for late lunch on our way home. We had the crock madame (pardon the spelling) which was topped with a fried egg. A portion of chips and some cumberland sausages from the light bites menu. All 3 of us loved it. Reasonable prices too. Thank you we really enjoyed it

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Kirsty Thank you for taking the time to review the hotel on Trip-advisor, I will certainly pass on your comments to the rest of the team. We all look forward to you returning in the near future. Best wishes Peter.

"Very poor "

2
02/03/2016

My wife and I have just returned from a short break at this place 3 nights and can only say we were very disappointed the only reason it got 2 star's was the staff are holding this place together I'll start with the room we had paid extra for an executive room which was to say average at best the quilts were badly stained and we had them changed We had booked in to the restaurant for an evening meal I had Monkfish which was very rubbery (the prices are not cheap and I don't mind paying for quality) the following night we eat in the Tavern bar which was also over priced and poor quality On to the so called leasure centre ha ha the pool is in need of a face-lift the jacuzzi hasn't worked for 6 years the complementary towels are so thin you couldn't dry your self and the steam room was out of action all round this hotel is over priced and below best Western standards

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Steve I am really sorry about your recent experience. It does however bear little resemblance to our hotel. We have not heard or spoken to any guest about the issues you have encountered. Please can you contact as soon as possible so I can discuss with you further. Regards Peter.

"Lovely location, very pleasant staff"

4
28/02/2016

We stayed with friends for a week-end winter break which was excellent value. The rooms were comfortable, particularly the beds. We had cream tea on arrival which was delicious and a very nice evening meal in the restaurant. Breakfast was delicious with a good choice. The staff were all very friendly and pleasant, especially the restaurant waitress and bar staff.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Tracey We were really pleased to read the feedback about your recent stay with us. I am so glad that you enjoyed the facilities and the service and friendliness of the team. To ensure that you get the cheapest room rate next time, telephone us directly on 017687 76401 and speak to our friendly reservations team. We look forward to seeing you again. Best wishes Peter.

"Lovely hotel!"

5
22/02/2016

Nice place and really lovely staff, probably one of the best Best Western's I have stayed in! Restaurant food was amazing - which is a bonus when travelling for business as food can sometimes be the low point.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Nick Thank you for taking the time to write a review on Trip-advisor. I must agree with you that our hotel is one of the best Best Western's in the country! but I'm slightly biased !! We have a lot of people on business staying with us and equally a lot of people on holiday which makes for a nice atmosphere. Our food is locally sourced within the area and freshly prepared by our skilled team of chefs and I will be sure to pass on your kind words to them about the food. I look forward to seeing you back at the hotel in the near future. Kind regards Peter.

"Amazing hotel and experience, would highly recommend."

5
19/02/2016

I visited this hotel for Valentine's Weekend with my boyfriend and my dog and we had an absolute amazing weekend. We stayed in room 70 which felt like we had our own little apartment due to not having neighbours and having our own little dog room which we loved and hopefully next time we would be able to have this room again. We will defiantly be coming again soon in the near future. A lovely area with walking distance to a farm/small zoo. Also, Keswick town centre just around the corner which is a lovely little town. It was more than we expected and also the restaurants were lovely and the quality of the food was amazing. We was highly impressed, that we went for breakfast and dinner in them for both days that we was there, which we did not expect to do. Thank you very much for a pleasant and romantic stay.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear MV We are pleased to read your recent review and that you enjoyed your Valentines Weekend with us. Room 70 is perfect if you are bringing your dog as it allows the opportunity to have direct access into the gardens and close the car-park. We also thank you for your kind words about the food and I will certainly pass this onto the kitchen team. I look forward to welcoming you back sometime in the future. Best wishes Peter.

"Great base for walking the northern fells and coming back to comfort"

4
16/02/2016

Last time we stayed at the Castle Inn was about 10 years ago. Since then it has been extensively extended and refurbed. All in all it is a very comfortable and nicely furnished hotel. We ate one night in the Tavern, which is a nice looking bar/restaurant and the food was lovely, although the drinks are a little pricey. The swimming pool is lovely as is the steam room... just what is needed after a day on the fells.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Sheron Thank you for recent review and kind words about our hotel. We are really pleased with the look and feel of the hotel after carrying out the extensive refurbishment programme over the last 10 years. I will pass your comments onto the team. We all look forward to welcoming you back in the future. Best wishes Peter.

"Bland "

3
15/02/2016

My husband and I came here on our very first date 32 years ago. It wasn't a particularly nice place back then, but the bar was full of local characters and the "crack" was good! We revisited recently and found the place very disappointing. Absolutely no friendly atmosphere and nothing at all to make the place welcoming. We were glared at by a guest who obviously wanted our table, so we moved on as quickly as possible. He was so rude, he had sat down before we had even walked away from the table. The place wasn't busy, he just wanted to be near to the TV! We will not return.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Chris I was sorry to read that you thought the Tavern Bar was bland. It must have been an off time as usually we receive great feedback about the Tavern Bar, being cosy, with an open fire, beams and attentive and friendly service. Our apologies if on this occasion this did not meet your expectations, obviously the other guest has upset you. Please give us another try and I am sure that you will have a better experience. Kind regards Peter.

"Nice hotel in stunning scenery"

5
14/02/2016

Whenever I visit the Lake District, I always check to see if this hotel has availability. It is set in some outstanding scenery and would be a good base for walking from. The hotel is quite large and is in excellent condition. I've stayed in a few types of room on my visits, all of a very high standard.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear neilmw1 Thank you for the recent positive review about our hotel. I am really pleased that you enjoyed yourself once again and I look forward to welcoming you back in the near future. Best wishes Peter.

"Great hotel in a great location"

4
13/02/2016

We booked our stay as part of Best Western's Winter Offer on a bed and breakfast basis which proved to be excellent value. We opted for a suite which was great for the price we paid, but if we'd paid full price I would have been a little disappointed as our room had no view to speak of, and was tucked away at the back of the hotel behind the leisure centre. The bar and restaurant could not have been further from our room. We enjoyed our stay, and food in the bar was good, and reasonably priced - all mains £12.95, and starters £ 6.00, with a good choice, and daily specials. The bar also served real ale which was great. Breakfasts were good too. There is plenty of parking.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Bluesboy52 Thank you for taking the time to review the hotel and glad you had a great time. I am sorry that you thought the bedroom had no view to speak of, I know the bedroom which you stayed in over-looked our beautiful gardens. Next time please telephone the hotel and speak to our reservations team who will be happy to advise you on particular views which over-look the mountains and Bassenthwaite Lake. Kind regards Peter.

"Lovely hotel in a beautiful part of the UK"

4
11/02/2016

The hotel is between Keswick and Cockermouth set in peaceful grounds The rooms are spacious TV and wifi all good, proper showers walk in glass doors also a bath. I eat in the bar and had breakfast all good, staff very nice and professional They have really good family rooms they are like suites?

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Clive Thank you for the recent review. We really appreciate your kind words and are glad you enjoyed your stay. We pride ourselves on our family bedrooms as they are huge compared to many other hotels in the Lake District ! We look forward to welcoming you back in the near future. Best wishes Peter.

"Afternoon tea"

5
08/02/2016

Afternoon tea was excellent good value loads to eat and very good sandwiches. Good service. We didn't stay in Hotel so can't comment on facilities. We have also had lunch here which is good value for pensioners.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Leslie We are really pleased that you enjoyed your recent visit for Afternoon Tea. There can be no better place than spending an afternoon enjoying this and taking in the views of the surrounding fells and Lake. The Seniors Special lunch time menu 2 courses for £6.95 is favourite that we have just re-introduced in the Tavern Bar. We look forward to seeing you again in the future. Kind regards Peter.

"Rude manager overpriced breakfast"

1
07/02/2016

Our first impressions of this hotel were great, pleasant staff, nice room, until we were charged £29 for breakfast. Which would have been fine had we actually had a 'Breakfast' As we weren't really that hungry we asked could we have just bacon on toast & sausage on toast, instead of the usual full English etc.. which arrived as one slice of toast with 3 rashers of bacon on top and one slice of toast with 2 tiny sausages cut in half on top. They weren't even a full sandwich! We also had one cup of tea and one glass of orange juice. And for this the manager told me she found it completely fair to charge £29. Complete rip off. Furthermore the jacuzzi wasn't working which was disappointing. I wouldn't reccomend.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear guest I am disappointed to read your recent review of our hotel on trip-advisor. I don't think my Deputy was being rude, she was just trying to highlight that the breakfast price is written on the menu that you chose from. Usually breakfast is included in the B&B rate but on this occasion you opted to book room only and then decided to come down for a cooked breakfast. You also mentioned about the Jacuzzi not working, I am sorry but we do not have a Jacuzzi ! we do however have a lovely steam room, sauna and 15 metre pool to relax in. However, I am really pleased that your initial first impression of the hotel, service of the staff and bedrooms were positive. I do hope that you will try us again in the future, please feel free to contact myself if I can be of assistance to you. Kind regards Peter.

"Great service and food"

5
02/02/2016

My son and I stayed here last Saturday in between visiting the animal park just down the road and visiting Keswick. As we live in north Cumbria, it was a rare treat to travel a small way and stay in such a nice place at a reasonable price with a pool. The staff were really lovely and the dinner was absolutely yummy. The beds were comfy, nice bath and shower and a good breakfast to set us up for the following day. I went to work on Monday refreshed and renewed. Thank you all so much.

PLEEWELS, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Magicharp It is great to hear that you were refreshed and renewed after your stay with us! I will pass your positive comments onto the team and I look forward to welcoming you back in the future. Kind regards Peter.

"Late booking"

4
01/02/2016

Our visit to the best western castle in was for my wife's birthday .we arrived on Friday 29th Jan . On arrival we were greeted at reception our booking checked and we were given our keys to our room and pointed on the right direction which was quite a trek from reception . The room large room what looked a little tired could do with a freshen up . The hotel had left a birthday catrd signed by the staff . Nice touch as I had said it was for my wife's birthday. Shower great , toiletries in the bath room , towels changed each day and plenty of hot water. Rooms very warm had to turn the heating off even though it was cold out side leisure facilities good . Bar , had bar meal in the tavern everything Nicely cooked . Restaurant for my wife's birthday meal bit of a let down I had the scallops little over for my liking and my wife had a Parma ham type salad Mains I opted for venison and paid the extra supplement as the 2 courses was a set price when it arrived it looked ok but on further sampling it was not good . The venison had been cut into medallions and pan fried but they were not cut the same thickness so some were over and some were under the fondant potato lacked flavour and seasoning. My wife opted for the monkfish and said it was nice .staff in all areas of the hotel were very attentive and pleasant

"Lovely Hotel"

4
31/01/2016

really lovely hotel stayed a few times, the room we had this time was a little different, in the loft this was not suitable for small children as the bed is near the door and also the roof is low over tone of the beds, there was no hot water at first but that was sorted, and the food is not very tasty for such a busy hotel the food is not very good, but the breakfast is amazing, they use to have a La Cart restaurant that has stopped bring that back :-)

"Nice over night stay"

4
31/01/2016

We booked this hotel after reading the reviews. We where not disappointed food was nice in the bar &got chatting to another couple from Penrith who where also staying at the hotel& recommended the hotel food. Only down side the room was to hot through the night

"NOT pet friendly!!!"

3
31/01/2016

Just arrive home after a night at the castle inn. Whilst I'm sure the hotel itself was lovely, we didn't find this out as our dog wasn't allowed on the premises and had to be walked around the hotel to get to our room. Our room was outside of the hotel, it was lovely and warm - but a bit dingy!! We hoped to stay in the hotel for all of our meals and hibernate somewhat, but without our dog with us we weren't going to do this! Instead we ventured out to the local dog friendly pubs. The Sun Inn and The Pheasant were brilliant. Breakfast was nice enough in the hotel but over priced. All staff were friendly and helpful. Just spoiled our plans for a cosy weekend having to leave the hotel so much. Got a dog? Don't stay here.

"Appalling service"

1
24/01/2016

Went here today for Sunday lunch, we arrived at 12pm and ordered our drinks at the bar and asked for the menu. The girl waiting on told us that they were still being printed and would only be a couple of minutes. When there was still no sign of them after 20 minutes I went to the bar and was assured they wouldn't be long, I asked her if she could find out what was going to be on them only to be told this was not possible! Thought roast beef was a staple on a Sunday lunch menu! After waiting a further 5 minutes we decided to leave. Not what you would expect from a 4 star hotel. On a good note we travelled a mile further and had an excellent roast dinner at the Sun Inn.

"A great late deal"

5
24/01/2016

* Great Deal * Excellent Service * Fantastic Food At 1-30pm on Saturday, we found ourselves with a free night ahead and sought a last minute deal for an overnight stay. The Castle Inn is only a 30 minute drive from home and we found a good DBB deal on their own website. We booked at 1:45, packed and arrived at the hotel at 3:45. Check in was easy and we quickly found our room at the front of the hotel with an excellent view of Bassenthwaite lake. After unpacking we headed to the bar for a relaxing drink or two. Although the bar man was a little inexperienced, the service was polite and efficient. As daylight passed into night we relaxed with a couple more drinks. The guiness was smooth. As our dinner was booked for 7:45, we headed to the pool at 6:00 and found it almost empty allowing us to enjoy the facilities. The pool was warm and the sauna & steam room most welcoming. The leisure suite is in need of some updating but the hotel does have plans for refurbishment. After a relaxing swim it was time for dinner in the very pleasant restaurant. The menu offered some good choices and we ordered starter and mains. Service in the restaurant was very good, being attentive but not over bearing. The food matched the service as it was beautifully presented and cooked to perfection. Portion sizes were exactly right and as a result we only ordered the cheese board to share for dessert. After a further drink in the bar we retired for a very comfortable nights sleep. Waking refreshed we headed for breakfast and again we were not disappointed. The breakfast choices were varied and freshly cooked to order. All in all we would happily return to the Castle Inn and will recommend it highly to all our friends. Thank you.

"Family get together for birthday "

5
24/01/2016

The hotel is large clean and friendly. Pool is nice. Bar is what you would expect nice staff. All the food was ok only dissapointment was main course chicken and steak could have been better otherwise starters and puddings were really good. Also I thought they coped well with the grandchildren who to my dismay were not suitibly controlled by their parents with the result they were kicked out of the play room! Not the hotels fault. A nice venue for a relaxing break.

"Great location but lacks atmosphere and food nothing special."

3
18/01/2016

This is an old Lakeland pub extended and extended into a large hotel and spa. However, in enlarging the original pub / hotel, the heart has been ripped out of the place. The bar is soulless, the food ordinary, and service not great...for example our foreign waiter did not know what English mustard was ! My chips on the Sunday evening were re-heated from the look and taste...in contrast to the following evening dining there when the chips were hot and fresh and crispy. I did not use the spa facilities, so cannot comment on them. Breakfast was ok, but nothing special. I did however have a nice modern bedroom, with free wi-if, which was a bonus.

"Lovely weekend stay"

4
18/01/2016

Lovely hotel, with friendly staff and good amenities, The breakfast was filling and the evening meal was very reasonably priced. Only issue was the awful hairdryer, even so i would definitely come back and have already recommended the hotel to family

"Lovely friendly hotel."

5
14/01/2016

The room was very modern, fresh and large. Gorgeous bathroom with fab shower and a bath. No. 16. Excellent breakfast choice, quality and quantity. We ate in the restaurant one evening and the food was very very good. Service was a treat. Will deffinately tell friends about this lovely hotel.

"Excellent visit "

5
10/01/2016

We arrived to a very warm welcome and that set the whole tone of the visit. We were upgraded to a suite which was very comfortable and spacious . We were out all evening till late and received a nice welcome at about 1:45 am . Breakfast was excellent , good quality products , beautifully cooked . The waitress was delightful. All in all a wonderful stay .

"Good New Year celebration"

5
07/01/2016

Family and friends stayed at the Castle Inn for New Year celebrations. Our room was clean and comfortable, decent shower and good wifi connection. The New Year's Eve dinner was very good, there was a good selection of starters, main course and deserts. Main course included medallions of beef, salmon, stuffed chicken breast and a vegetable/goat's cheese stack. Wine was reasonably priced. The service throughout the evening was flawless and made the whole experience even more enjoyable. The evening entertainment was a disco, it was quite good but too much Motown for my liking. In the morning there was a buffet breakfast with items that could also be ordered. The same staff were serving, they must have been tired but again they were great. My wife and I have had some disappointing New Year breaks, but this was very good indeed.

"Great hotel. Staff let it down a little."

4
04/01/2016

Room was great for us, a family of 4, had everything we needed except there was only a full length mirror and no socket nearby so I couldn't straighten my hair. Asked at reception for a small mirror or an extension lead. She said she'd send one up but it never arrived and we were there for 2 days. Breakfast was lovely, plenty of choice. Bar staff were hit and miss. Twice I ordered Malibu and lemonade but got it without the Malibu. A language barrier I think. And when we ordered our evening meal (10 of us) only nine meals were ordered. Games room was brilliant as we had children in our party. Leisure facilities I believe were great too even though I didn't use them myself.

"Excellent location and first rate service"

4
03/01/2016

We had booked to stay over the New Year celebrations on a recommendation in The Times. The hotel is in a stunning setting at the top of Bassenthwaite Lake and despite the flooding in the surrounding areas was easily accessible. The New Year package included a 5 course gala dinner with a DJ and table magician. The food was first class, the magician Chris was excellent and although we didn't boogie the night away the DJ was good. (Although some of the other guests it appeared complained the music was too loud). We stayed an extra day and enjoyed a respite in the weather that enabled us to get out for a few hours of walking. Only downside was we had booked a suite as the little added extras make for a special break. There were no bathrobes in the room for Thurso night stay and we mentioned at checkout the fact we had not had any bathrobes the receptionist replied saying if we had phoned reception they would have had some delivered. The young lady missed the point....I should not have needed to ring anyone if there had been a little more attention to detail and the housekeeping staff should have noticed when making the room up after our first night stay.

"My favourite hotel! "

5
02/01/2016

Stayed here several times and have always enjoyed it. Very welcoming staff, gorgeous breakfast, and lovely rooms. Normally spacious with nice bathrooms which are always clean and smart. Nice gym and pool and the evening meal in the bar is superb - good value for money, tasty and a relaxing atmosphere! Last time we stayed for an anniversary we were upgraded to a suite which was Amazing!! And the staff even left us a happy anniversary card on the bed when we went for tea which was a thoughtful touch.

"WHAT A FABULOUS CHRISTMAS CRACKER"

5
31/12/2015

Our second Christmas Break at the Castle Inn was a delight and, in our opinion, represented very good value for money. All the staff absolutely worked their socks off to provide an excellent service. The food, both in the Restaurant and the Bar, was first class. Special thanks to the Reception Staff for their help in retrieving a lost handbag and to House Keeping who had found it and stored it away for safekeeping. The Spa was warm and clean and presented a welcome break from the bad weather. Impressed when the Reception staff asked us to confirm our name before handing over a newly programmed room card key when ours failed during the stay. All the staff were extremely pleasant and cheerful even though we know some had experienced difficulties in getting to work due to road closures. We would like to send our best wishes to the Cumbrian people working so hard to recover from the flooding.

"Christmas get away"

5
28/12/2015

Stayed at the Castle Inn over the Xmas period from the 24th to the 27th. My wife and I thought we would make a change to tradition as we usually have a house full for Christmas dinner. We just felt we needed a quiet Xmas. After looking on the internet at places to stay over Xmas we decided on the Castle Inn. What a great choice it turned out to be, from the day we arrived to the day we departed we loved every minute. The staff were brilliant the food was excellent and the facility's were superb. If you want a nice quiet getaway for Xmas with everything you need this is a real gem. Thanks to all the staff for making our stay so enjoyable, especially to the chef for some superb food. For anyone wanting a quiet leisurely christmas break with the highest standard of service this is the place to be.

"NOT FOR HILLWALKERS"

2
24/12/2015

We were transferred here from the BW hotel in Glenridding which had been flooded. The head office rang after the storms and offered to transfer our 3 day booking to either Bassenthwaite or Kendal. We choose Bassenthwaite - big mistake. I had organised for a fridge for our room in advance as we had some items that needed to be kept cool. When we arrived the Receptionist was very offhand saying that the fact we had booked the 3 days in 2 separate bookings had caused a lot of problems. I said the booking had been done by the BW head office. I asked about the fridge and was told that it had been put in another room but would be moved immediately. In spite of 2 other requests we never got the fridge. The standard response to any request was a blank stare and shrug of the shoulders. The hairdryer didn't work but because it was nailed to the dressing table couldn't be changed. Other problems included the fact that all soups have meat in them so no good for veggies. We were going out walking each day and I wanted porridge but there was no mention of it on the breakfast menu so I assumed that it wasn't offered. However I discovered on the last morning that if you ask they will make it for you. When I asked why it wasn't on the menu - blank stare and shrug of shoulders! There are no drying facilities for walkers to hang their boots, jackets, etc - amazing in the wettest place in England. On the plus side the leisure facilities are excellent with a good sized swimming pool. We were supposed to have bath robes to go down to the pool but these never arrived either. After a while you lose the will to live asking and complaining and just make the best of what there is which is probably what the staff want as it saves them any hassle. Hopefully we can get to Glenridding next year as we won't be back here again.

"Short break"

5
15/12/2015

We have been to the Castle Inn several times before but enjoyed this break especially.The staff were really helpful nothing was too much trouble and the food both in Ritsons restaurant and in the bar was excellent. Some public areas need updating but I believe that this due to be done soon. Will definitely be going back

"Sat/Sun stay in December"

3
15/12/2015

Stayed at the Castle Inn for 2 nights to attend a wedding down the road at Armathwaite Hall. Our ground floor room was a good size, comfortable bed and clean, costing around £180 for the 2 nights. Check in was quick and the receptionist was polite and helpful. One area to improve is the breakfast - at £14.50 per person you'd expect good quality food that's piping hot - unfortunately the food was cheap and warm at best. Overall, our experience was OK, 3 stars from me.

"The perfect wedding venue "

5
14/12/2015

Amazing that's all that is to be said of this venue. Staff work tirelessly special mension to shannon who works on reception who helped me and my brother out with some toothpaste. The staff would do anything to help you. The food is top notch and if i was to pick a fault with this place it would be the pricey bar for drinks. Alot of my guests complained about the drinks prices but you just have to remember your in the Lake District. I highly recommend this place it really made me and my new wifes day that extra bit special.

"Delicious"

4
13/12/2015

Joined some friends for a meal and was a little dubious as I had listened to some local intell that the meals were poor. I am happy to dispel this myth as all of our meals were delicious, the salmon was perfectly cooked as was the lemon chicken and steaks. Very good value too. Special mention however needs to go to the fantastic young barman on duty in the bar on 11.12.15, he was on his own so very busy but so attentive, friendly and professional,Best Western should be very proud of him. Will return next time we visit.

"Quick trip to Bassenthwaite"

4
02/12/2015

Great hotel, friendly service, good rooms. Kept the bar open for my family arriving late. Wonderful location to access the West Coast , Carlisle and the lakes. Great facilities and a good night's sleep. Excellent value when compared to other hotels in the area.

"Dog Friendly Hotel"

4
02/12/2015

Stay here for a few days. Room really nice, lighting a nice but a bit dark for reading but that was not the purpose of our visit or we would have stayed at home. The room or suite was away from the main building, so handy for late walks or early morning walks, very warm, clean and comfortable the food was excellent at breakfast. Staff friendly and helpful. Only draw back was as we had a dog, to eat in we had to walk around the whole hotel to get to the bar where you could have a meal and take your dog. I understand that not everybody are dog lovers, I must admit I was surprised to be handed a list of rules for dog owners which were common sense or should be to dog owners but not everybody are responsible dog owners. Perhaps these rules should also be given to parents (and I am a parent of two boys) too. Nice it had it own in-door pool to use We could stay here again.

"Being ignored"

1
30/11/2015

Myself and my husband decided to visit the castle inn for a bar meal, after being told we need to walk around to the side entrance to the bar there was a member of staff an older guy with glasses on behind the bar polishing glasses the time is just after 12 midday on monday 31st November. He saw us outside but kept hiding from us still polishing the glasses. We couldn't believe it he clearly saw us and knew we wanted to be let in. We are local living just 7miles away we definitely won't be paying you a visit in the near future and we strongly recommend you have a word with the member of staff in question about how to treat paying customers.

"Family Birthday"

4
28/11/2015

I came here with my Aunt (82) & Uncle (95) who were visiting their life long friend who's 94th birthday it was. The staff at the hotel are all very friendly, the rooms are lovely, quiet and beds huge. We had two delicious breakfasts and tasty snacks in the bar. The pool is a a boon & a very good size for a hotel and there is the bonus of a steam room & a sauna. There is a jacuzzi but it wasn't functioning. As other guests have mentioned, it lacks the cosier features of some other hotels but there is an open fire in the bar and comfy sitting areas. The wifi is pretty ok too. On the negative side, as a guest with 2 elderly relatives, one in a wheel chair, the hotel is in-accessible in areas and where it is accessible there are often caveats. When we arrived, the staff were very sweet but less than helpful. We arrived in the dark and rain with loads of bags. The walk from the disabled parking spot outside reception is a long way with non ambulatory people, a wheelchair, luggage, rain etc. We bundled in and were met with a smile but there was no offer of help with anything. We asked for a room with step free access but were given one that had 3 steps. So then had to return to reception to sort that out. Another staff member arrived to help the reception staff find a room but he wandered off without offering help either. You could see we were struggling. The requirements of my aunt and uncle had been discussed at the booking stage too. The final room was fine. Whilst the route to the room is flat but getting through 2 lots of non-automatic double doors can be difficult if you're negotiating them with a wheelchair on your own. The reception staff was not familiar with the little lift either. The first night we asked if we could get to the bar without negotiating the steps through the conservatory. We were told 'no'. I asked if we could go via the car park. Another 'no' and no offer of help. So getting to the bar was a nightmare and it was only on our way back that we got a bit of help. The second day I mentioned this to Sarah at reception who apologised that we didn't get more help and was told that there was a step free way to the bar. But it was via the car park. When we went last night we also found out it was via a narrow back passage open to the elements. Very unacceptable. Especially as it's often raining. Then when we got to the bar we were offered a table near the fire place but I had to point out that it was also down two steps. 'Ah yes' said the lovely Anna who eventually set us up in a table by the bar. The staff were all very lovely and when asked they helped but didn't seem very savvy to the needs of guests that need more help. A huge training need there. If I hadn't been available to help, what would my aunt & uncle have done? Serious improvement required.

"Very good large hotel"

5
27/11/2015

We stayed a couple of nights here for our wedding anniversary on a winter break. We were impressed by the excellent quality of the food in the restaurant and high standard of service from all the staff. The local Haystacks real ale in the Tavern bar was £3.50/pint which is cheaper than most places in the Lakes. Yes it's a big rambling hotel on the edge of the Lakes and lacks some of the cosiness and character of some other Lakeland hotels. It appears to cater for conferences, weddings etc. So providing you don't expect inglenook fireplaces then I would say it's an excellent place to stay. The 2 night winter break was exceptional value. There's a lovely swimming pool, steam room, sauna and gym, and a games room with table tennis, Wii etc. for those rainy days but we were lucky to get a dry day and enjoy an easy, rewarding climb up Sale Fell from St Margaret's Church behind the Pheasant Inn, a few minutes drive from the hotel. It's a quiet corner of the Lakes but not a long drive to Keswick, Borrowdale etc. However for 2 nights we were glad to just "get away from it all" and were happy to have Sale Fell all to ourselves with it's lovely views across the Solway Firth to Scotland. Next time (yes we will return) we'll carry on to Ling Fell as well. It wasn't perfect - the mattress was not the most comfortable and the radiator in the nice bathroom didn't work (which we reported so hopefully it will next time!). But 5/5 for value for money on their two night winter break. Quality at an affordable price. We will return.

"Good quality, friendly"

4
26/11/2015

I can see why it is called Best Western PLUS. It is in a lovely location and is very well appointed. Lovely garden with great views looking down Bassenthwaite lake.There is a decent-sized indoor pool. The restaurant has an imaginative menu, good food and friendly service. An annoying feature is that several items on the menu carry a surcharge. The pre-booked, set-priced menu is good value for money. The reception staff are friendly and efficient, though the final bill was inaccurate.If you have a bus pass, there are routes directly to Workington, Cockermouth, Carlisle and Keswick through wonderful scenery from the bus stop outside the hotel.

"Good for the price, excellent service"

4
25/11/2015

We stayed at the Castle Inn for two nights over a weekend. The parking and check in was very easy and the front desk staff welcoming. The hotel is quite sprawling and a little tired but there were some nice touches like a refreshment table next to reception. The room itself was, again, tired although the bathroom had been recently renovated. There was a decent telly on the wall, plenty of hanging space and the room was a good size. The main niggle was that the duvet was very thin (that said we weren't cold at night) and the pillows etc in need of replacing really, the bed base was also on show with a tea stain down one side. The bathroom also had a rubbish hairdryer, not a problem for us as we took our own and there were plenty of mirrors/sockets in the bedrooms. The room was clean though and the bathroom spotlessly so, so we felt generally comfortable. We ate in the bar the first night and the food was well above expectations for £13 a main course in a hotel. The breakfast was very good, all the cooked selection being made to order and the smoked haddock being particularly nice. The leisure facilities were, again, tired, but it was a good 15m pool so you could have a proper swim and the gym had everything you need for a quick workout. The staff really were excellent, everyone was very friendly and just generally made you feel very welcome. It's a relatively cheap hotel for the lakes and I'd stay again if I needed to be up there for something. The good value and friendly welcome made up for some of the misses in the room, but a bit of tlc in the rooms would really improve things - especially a thicker duvet!

"Autumn break"

5
25/11/2015

We stayed at the castle inn hotel on October, we were lucky weather was great. The room we had turned out to be a suit and it was lovely. Good food and great staff , we could see the lake from our room . I would stay here again .

"Lovely hotel"

5
23/11/2015

Stayed here on business. The rooms are lovely and modern, comfortable, great sleep. We ate in the bar as felt the restaurant had some fussy choices. The food in the bar was very nice. Breakfast was fresh and cooked to order

"Nice stay"

4
23/11/2015

Stayed here 2 nights to attend a family wedding at the nearby Armathwaite Hall. Arrived on Saturday afternoon and after putting our stuff in the room went straight to the pool area. The swimming pool was quiet and also a nice temperature. Also used the steam room and sauna. Would have loved for the hotel to offer the jacuzzi (it's there but not in use). Our room was okay size with views of the hotels tennis court and side views of Bassenthwaite. Bathroom was a decent size, just lacked a bath. The large shower was fantastic though. Well stocked tea tray and the free wifi in the hotel was great too. Wasn't a fan of the mattress or pillows so didn't get a fantastic night sleep on either night and the hall ways are very creaky so can hear anyone walking past the door. We had to go back to reception to ask where breakfast was held as we weren't given the information on arrival. Breakfast was good. Lots of choice in regards to cereals, breads, fruit etc. The cooked breakfast was a choice from a menu which was ordered once sat down. Full English on our first morning and eggs Benedict for the second. Egg could have been cooked better but still edible. Would definitely stay again if in the area.

"A few days away"

5
16/11/2015

an excellent hotel to stay in whilst visiting the northern Lake District. Our room was spacious, comfortable and very quiet - just what we asked for as we wanted to do some walking as well as shopping in Keswick.

"Best Western Lake District"

5
15/11/2015

Excellent hotel, I would recommend to anyone. Food, staff and facilities were perfect for our two night stay. Room was clean and spacious. Breakfast had a good variety and hot food was local produce full of flavour.

"Good stay"

4
12/11/2015

Arrived late after a 4hour drive from Scotland. Checked in, our room was a nice surprise as it was spacious. Fortunately they were still serving dinner in the bar. The food was good and our bottle of Malbec lovely. On a down note some banging of a door in the middle of the night woke us up. Breakfast was good. Overall very satisfied Thank you

"Not really worth the money"

3
07/11/2015

It is interesting to read the review from Lyndsey G of Warrington and what she was told about the non functioning wifi. We stayed the same weekend and were told that it was an external BT problem and not under the control of the hotel and that it could take some time to fix. This was on the Saturday morning that I reported it. So with no wifi and the non existent reception on my mobile I was uncontactable over the whole weekend. Not a bad thing in some ways but when you pay for facilities such as wifi you expect to get them. The room was very spacious and a lovely big bathroom and shower. The hotel room had two tv areas. One of the TV's didn't work which wasn't such a problem as we weren't really interested in watching TV but it's more the point that something else wasn't working. The hotel is tired and in need of some attention. This is a real shame given the setting.

"Good hotel"

4
06/11/2015

On the whole, a good hotel. Room was a decent standard bathroom was excellent. Bed very comfortable. We had a good view of the gardens, very pretty. Hotel was kept clean throughout. Food very good, staff friendly. One waiter in particular went out of his way to please, taking photos of our dance group. The dance floor is of a good size. Has free wifi.

pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Helen J Thank you for your recent positive review on Trip-advisor. I will share your comments with the hard-working team. We look forward to seeing you again in the near future. Best regards Peter.

"Such a disappointment!"

1
01/11/2015

After deciding to have some time together for to celebrate my partners as well as my own birthday, we decided we wanted to book an active break somewhere. The specifications that we agreed were a must were for Wi-Fi for work purposes, that it was 4 star accommodation, near to walks and Jacuzzi facilities for recovery afterwards. On arrival we soon discovered there was no Wi-Fi it was being fixed and shouldn't be more than '20 minutes' by the 3rd day as we were about to check out and no Wi-Fi all weekend it had become a bit of a standing joke that the 'guy fixing it' (that we kept getting told as an answer) must be getting paid an absolute mint for his 3 days work. We went out for a walk around and over Skiddaw which was lovely and when we got back to the hotel, 5 and a half hours later we were looking forward to a nice hot shower and a relaxing Jacuzzi. We soon found out not only was the shower in our room was about as strong as a dripping tap, the temperature on maximum was merely 'lukewarm' but the Jacuzzi had apparently been closed for over 12months. Not the best of starts, so I thought I would go and report my disappointments to the reception as this was not the way to start our stay and celebrate our birthday. I didn't appear to be welcomed with my concerns (cut off part way through) and was told my concerns would be reported to a manager who would speak to me later that night. Well that was Friday evening and we are now on Sunday evening and I can only guess that they had much more important things to do with their time than spare me 5 minutes during my stay. The shower in our room, well less than adequate, had another flaw as its 'springy' underneath sent me to a fall where I tore my nail and cut my heel. I tried to dry my hair using a very old hairdryer which was attached to the wall and whilst slow, I persevered with it until I burnt my arm on the piping which got very hot, very quickly. I then had to use the hairdryer in the fitness centre each time I washed my hair (not exactly convenient, especially given this is allegedly a four star hotel). You could hear the next rooms conversations as clear as day and we spent the weekend listening to doors slam after midnight, which made our visit relaxing and enjoyable! I suggest that given this is a four star hotel, that maybe this chain should invest in some sound proofing. The extra pillows, which stated in the book in our room, would be in the wardrobe were not and as I did not feel welcomed at the reception desk but more as an inconvenience I decided not to bother them again, after all I would not want to put anyone out, I was only a paying guest. Even simple things like showing us around the hotel wasn't offered so to get to the pub we walked around the outskirts of the building, had to ask a member how to get into the swimming pool and in the end gave up and lowered our expectations. I have never had to complain about anywhere I have ever stayed but this really upset me during my special weekend (which was not cheap). What has upset me the most is we could have stayed somewhere else for less, which offered better facilities. I am sure my comments card that I personally handed into the reception desk will be 'filled' in a bin somewhere by now!

pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Lynsey G I am disappointed to read your comments on Trip-advisor especially after we had spoken to you length regarding this. As we mentioned the Wi-Fi was out of hands due to a BT fault, we do not have a Jacuzzi at the hotel and haven't for the last 4 years, I am sorry that you found the shower springy there was no mention of this before but I will certainly ensure that maintenance resolve this. We would very much like to ensure you have a positive view of our hotel and I do hope that you will give us another try in the near future. Best wishes Peter.

"Thoroughly satisfied"

4
25/10/2015

Nothing negative of significance to say. Stayed 3 nights. Staff attitude spot on. Breakfast experience and food excellent. Lovely comfortable stay. Stunning views. Would certainly stay again. Bar food good quality.

pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear William f Thank you for your recent positive review. I will certainly share your comments with the team about the service and food. The views are fantastic especially in Autumn - if you want to see it again view our web-cam on our website! Look forward to seeing you again Kind regards Peter.

"A large hotel that pays attention to detail"

5
21/10/2015

Stayed one night bed and breakfast, this is a hotel that has grown over the years , it has an indoor pool(which I am sad to say i did not use). It is a good location at the northern end of the lake district. Good car parks large welcoming reception, the reception staff were very good and helpful. I must be lucky but since i have started reviewing on trip advisor I have just stayed in good properties. Room was very spacious , excellent bathroom, and a very good bed. We ate dinner in the bar , service was good and staff were all good at what they did. Food was excellent. All in all worth a visit.

pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Keith N We really appreciate your positive review about the Castle Inn Hotel on Trip-advisor. It is nice to share these comments with the team at our weekly meetings and to back-up their efforts with positive reviews. Thank you once again and we look forward to welcoming you back to the hotel in the near future. Kind regards Peter.

"surprised"

5
21/10/2015

The reviews online were from 2007, which is years ago... I normally read reviews before i book, but this time i didnt... The reviews were bad!!. was surprised when we got there, as the Hotel was lovely . The stuff at reception were lovely , and helpfull. The room was great , well pleased with the Bathroom. The swimming pool was great , unfortunately the jacuzzi was not working , which i was a bit sad about.

pleewells, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Nyree Thank you for your recent review. We are glad that you ignored the comments from 2007 before we took over. We have invested hugely in the hotel over the last few years and we are happy that you like the results. I look forward to welcoming you back in the near future. Best wishes Peter.

"Amazing hotel"

5
20/10/2015

This hotel has amazing views of the mountain, the hotel rooms are so nice they are big comfortable lovely, the staff are really nice welcoming, the food is lovely there is not a bad thing about this hotel it also has a pool which is big and a games room for the kids.

"Wedding in the Lakes"

3
19/10/2015

Lovely staff. Tired leisure area. Maze to find room with poor signs directing where to go. Cost of £300 for two nights room only in October not justified. Complicated booking system where all card details given online for payment, but then was rung up by hotel for card details as payment hadn't been taken which didn't really make sense.

"Very comfortable Lake District hotel"

5
19/10/2015

Quiet location in the north of the Lake District, convenient for Keswick. We had a very comfortable room with a good bathroom. Good meal and breakfast. Good sauna, average steam room. We had an overnight stay but would go back for a weekend break.

"Afternoon Tea"

5
14/10/2015

Have often passed this hotel and finally stopped for afternoon tea. It was a little expensive - but the service was so friendly and helpful - thanks Will for your great recommendation on which cake to have - it was scrummy!

"Recent Stay"

4
07/10/2015

We recently stayed for 3 nights on a short break to the Lake District. The room was very large and comfortable and the food good. Hotel staff were helpful and the check-in/check-out process was easy. Large car park with plenty of space and ideally situated for exploring the North Lakes

"Great family place"

5
28/09/2015

Visited the Castle Inn for a combined birthday and anniversary meal. We have been many times before and I would go back over and over. We chose from the Sunday dinner menu. I usually have the ham hock terrine but thought I would try the feta salad. I was a bit disappointed. The salad was fine but very minuscule compared to the ham hock. It only had three olives and three bits of feta. I can highly recommend the ham hock if you go. I then had the turkey main, the roasties were cooked to perfection and then was plenty of veg. For my dessert I had the cheeseboard which again I can highly recommend. Everyone else very much enjoyed their food and between the 16 of us we had almost everything on the menu. Included in the price of the meal (£19 for three courses) we got free us of the leisure facilities. We used them for an hour, we had young kids with them who loved it!!! A great place to go but do book in advance if there are a lot of you.

"Excellent stay"

4
27/09/2015

Stayed here for a couple of nights and very glad that I did. Hotel is right beside the main road and easy to spot. May seem small from the outside but is surprisingly larger once inside and yet still easily navigated. Very helpful and friendly staff in all parts of the hotel (reception, bar, restaurant). The room was nice and spacious, clean and well-presented with a pleasingly comfortable bed and well-equipped bathroom. The bath was a bit of an odd shape but it didn't detract from the facilities at all. I didn't notice any noise coming from the rooms near mine which was good. Curtains in the room were a bit heavy and awkward to close. Would be an issue for an older person. Food in the bar was nice and tasty (would recommend eating in it just for the customer service). (Was only in the restaurant for breakfast.) Breakfast was a little disappointing however. The uncooked items like cereal, fruit, bread for toast, milk, yoghurt, juices, etc etc were laid out buffet-style which was good but hot breakfast foods (sausages, beans, eggs, bacon, etc etc) had to be ordered and brought to the table separately and was of a disappointingly below average quality. Would have been better to have the hot item buffet-style like the rest (which would also have allowed for me to better choose which cooked items I wanted). If breakfast is really important to you then this place may not be the best choice. Views around the hotel are a little limited although that is the fault of the local geography (lots of wooded hills very close to the hotel) however I felt that it added a nice bit of isolation to the location. Hotel is about 20min drive from Keswick and an hour from Lake Windermere which are definitely reasonable travel times. Overall, I would recommend this hotel to someone who wants a nice quite place away from the busier parts of the Lake District and I would consider coming back here again. Overall rating 4/5 (would probably rise to 5/5 if the breakfast improves).

"Good but not Great!"

3
26/09/2015

A beautifully located hotel, perfectly placed for touring the area around Bassenthwaite. Excellent service, especially from the front desk - a lovely warm welcome. Nice clean spacious room (we paid for an upgrade but it overlooked the car park which was disappointing given the location). Bar food was average but good value for money. Breakfast was a bit of a different story! The selection of 'help yourself' items was very good but the cooked breakfast (ordered) was SO greasy I couldn't eat it. I used four serviettes to 'mop up' and still it was just swimming in fat. Chef needs to drain the items before they hit the plate or better still, use the grill or griddle instead of a frying pan! We only had one night there which was acceptable as a base for heading further North, but sorry to say, we wouldn't return.

"Good food friendly staff"

4
26/09/2015

Don't go large. Popped in for lunch was not going to because of the reviews but it was close. Pleasantly surprised I had the burger which was lovely Angie had the steak pie which was too much for her to finish so no need to go large portions. Robyn was our waitress and she was very helpful would definitely come back.