Best Western Plus At 20 Sukhumvit,  Bangkok

4.0/5  - based on 403 guest reviews.
17 Sukhumvit Soi 20, 10110, Bangkok, Thailand - See map
+66 22612200 +66 22613456



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
  • Valet parking
    Valet parking
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TripAdvisor Traveler Rating
based on 402 traveler reviews
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The Best Western Plus At 20 Sukhumvit offers a great central Sukhumvit location for guests visiting either for business or pleasure. In the middle of Sukhumvit Soi 20, a short walk from Asoke Skytrain Station the hotel is within easy reach of the whole city. Terminal 21 and the Emporium Mall are both within seven minutes walk and Centralworld, Siam Paragon and MBK Malls are all within three easy skytrain stops. The boutique hotel offers 78 non-smoking bedrooms and suites as well as TropiKool Rooftop all day dining Restaurant. Guests staying at the Best Western Plus At 20 Sukhumvit will find bright modern accommodation with a choice of king sized or twin bedded rooms. All rooms are equipped with LCD televisions, iPod® docking stations, DVD player and complimentary Wi-Fi Internet access as well as tea and coffee making facilities and electronic in room safe deposit box. Enjoy your stay!

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Room 1

Guest reviews

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based on 402 guest reviews
Business Business 56
Couples Couples 138
Family Family 31
Friends getaway Friends getaway 61
Solo travel Solo travel 86
Sleep Quality
Best Western Plus At 20 Sukhumvit,Bangkok
  • 2
    « Not worth the hassle to get to »

    Hotel is filthy for a Best Western, staff are not helpful and will attempt to coerce you into fix rate taxis. The tuktuk was "broke" while we were there and could not shuttle us to station, it is close and the walk is fine. Not worth a free stay, next trip through we paid for a better hotel.

    « good location and free shuttle transfer to BTS Asoke »

    this is budget hotel but not cheap, the strength point of this hotel is location which middle of sukhumvit and near BTS sky train. Hotel also offer free shuttle sent to BTS and room are include ABF on hotel rooftop.

    « Bangkok visit »

    Good hotel in this price range. About 10 minutes walk to nearby BTS station. Only allowed 1 hour late check out when I have asked for 2 hours. Staff was very friendly and helpful. Stay was good. Location is central and there is not much noise. R they can improve the breakfast a little which was a good value buffet for 300BT

    « WiFi is unsecure and not accepted by my Android »

    The hotel is quite nice. However, I had to waste time and money with their Wifi that is not setup properly. My smartphone can connect everywhere except at that hotel. To be fair, other customers had no problem. However, my phone doesn't accept unsecure connections so I had to either go to the restaurant next door or eventually buy a THB 170 SIM card.

    « I love this place. »

    This is my 5th or 6th stay at this property and I booked in again in 7 weeks. OK its just a hotel like plenty of others in the area but the staff give it an extra edge. All are competent, friendly and courteous. The rooms are spacious and well equiped. The beds are exceptionally large and comfortable. The bathrooms have large walk in shower cubicles. The water flow is hot and consistent. Just a small tip. Make sure you change the electronic switch from "do not disturb" to "clean room" when you leave. I forgot and the room never got serviced. My fault not theirs. Also if rain is forcast buy a brolly. The concierge only has a limited supply of complementary umbrellas. The Family Mart across the street is further than you think in a Bangkok deluge. The street and surrounding area has a huge range of food and drinking options. From Thai street food to a whole range of International options. The German bakery down the Soi is very good. Again I was more than satisfied with my recent visit.

    « Warm Stay »

    Very hospitable and friendly staffs. Bell boy went the extra mile to make my trip more convenient. Hotel provide free Tuk-Tuk shuttle to the nearest station as well. Lots of food stalls around as well. Would definitely come back again.

    « A bit stuffy »

    The hotel is in a nice central location. The room was clean and well-furnished with nice amenities. However, we found the place a bit stuffy and dark. The reception staff can be warmer. The hotel has a four star rating although it seems half baked (meaning, the services and amenities barely made it just to comply with four grade standard). The breakfast was a bit pricey for the type & quality of food you get. There was no pool but a big jacuzzi on the rooftop. Improvements can be made, of course.

    « Very nice hotel to stay »

    We stayed 3 nights in the hotel after booking through a online app. The hotel is very nice to stay. Decoration is new & wifi speed is also good. Reception & staff are cordial. However, location of this hotel is little bit far from night market.

    « Comfortable and located at the heart of the city »

    Amazing location in the the heart of the city .. we stayed there for 2 days .. we didn't spend much time at hotel .. we were shopping and enjoying massages near by..that's what we liked so much the room was comfortable being hotel fully occupied the room was quiet .. Nd the property easily connected via metro train right at the door step.. if u gonna party in city and need comfortable sleep afterwards this is the best (western) option ...

    « Good stay overall »

    Overall it was a good stay. The hotel though is a bit far from the main road and BTS but there is a free tuk-tuk service that the hotel provides (I just tip the driver 20 baht as its one of the staff driving) The rooms are comfortable and the bed nice. The only complaint I have is that the air conditioning in my room had an extremely powerful and cold motor and it was constantly blowing on my head when I slept. I didn't use the pool though I heard people going in and out of it as my room was just below the roof top pool. My only peeve is that the hotel does not seem to recognise and acknowledge their elite guests from the Best Western Rewards programme which was why I chose to stay here. Its a nice hotel, but its a little out of the way..

  • 4
    « Very good value! »

    Firstly. I had just come off a very bad experience in Sea Sun Sand Resort in Phuket. So the moment I entered Best Western I was extremely pleased with the pleasant smiles and excellent service that was being provided by the hotel staff. The rooms were clean and very comfortable and the staff was just excellent (Right from the time we stepped into the hotel to the time we checked out and left for the airport). The location is a big plus too! It is very close to the metro station!

    « Take care about charge and prices »

    I was there 2 times in 10 days, the first time i made a booking for 2720 baht, when i come this girl in lobby take photocopy from my Master card and when i done 2 days later she have charged 3600 baht without any code or any request to me, my card is 3D secure and i dont no how this management do for take money without card and without safety code. The room service is perfect and cheap. But after control I see also than this accounter not make my rewards points for 3 night to my membership card. Really take care dont give any card copy

    « Great stay! »

    The best western plus at 20 sukhimvit was very accommodating for my first trip to Bangkok. Walk able distance to terminal 21, Soi cowboy, tons of street food. Great location, very very helpful staff there to help you with most anything. Room service was on par, delivered fast, good quality and very affordable. I would recommend this place to anyone wishing to be in the heart of it all. Lots of massage shops around, tuck tuk and taxis available and the sky train links at asok which is also walking distance.

    « Very good value for money! »

    This hotel is very well worth the money. The location of the hotel is very good; the room is at the same time quiet and comfortable and has every basic stuff that one would need for a good hotel stay. I am very pleased with the hotel and consider it a very good value for money. Just minor point - parking is rather limited. Bring no car if you can.

    « Business Trip »

    It is a convenient hotel with a lot of cafe around the hotel. The room consider spacious enough. They have connecting room if needed. They have quite a lot of channel's TV if we prefer to stay in the hotel.

    « Good Value for money »

    This hotel in Soi 20 is a your classic hotel experience. The rooms size was adequate and big enough (standard room). Here you find all the typical amenities as you would expect such as minibar, cable tv, aircon etc. The bed was big and comfortable with plenty of pillows. The bathroom although clean looked a bit dated but overall ok. A little drawback is the open shower where water splashing on the bathroom floor is inevitable. Staff were very nice and polite. If you look for a quite reasonable hotel in a quiet area a bit of the beaten track this hotel is a good choice. The skytrain station Asok is just a 5-7 min walk away. Also there are quite a few restaurants within a short walking distance. All in all a good experience and good value for money.

    « Great value »

    This hotel is in the heart of the town a great value for your time. The staff is the best, friendly, helpful, accommodating. The rooms are large. And the breakfast great accommodating both Asian as well as Western tastes.

    « Unpleasent night Manager »

    Best Western is a more than adequate hotel and I enjoyed my stay. The room was well aired and excellent views . The staff in the main were excellent. I still would prefer to have a lift without access without a card or some similar precautionary measure. However the area and room were excellent value for money. Unfortunately I had a problem and made a mess in the room. When returning to the hotel after a night out I was addressed by the night manager in front of other guests and had the offending item waved in my face by this person.While asking when I would pay to have it cleaned. this was unnecessary and very embarrassing in front of other guests. My stay apart from this was excellent and good value for money

    « Decent Hotel »

    Only stayed here for a couple of nights but the rooms were very nice with a really good ensuite with a massive shower, very clean and seemed pretty new and well kept. Staff were friendly and efficient. The room is worth the money but some of the extras such as laundry and food seemed a bit expensive.

    « Is it good or is it bad?? »

    When I arrived the staff at the reception was very nice and helpful. The room is quite big and with modern furniture. Even the provided internet connection is quite well. So far that's okay but there is one big BUT: If you need electrical medical equipment to help you to survive the night like I do be aware to bring a very long cable with you. There is absolutely no power outlet next to the bed. I had to rearrange the furniture to be able to use my anti-snorring machine at night. And the carpet in the room is very dirty. In the end I must say I have been in better hotels for a lesser price. One more addition: Tripadvisor asked me if the hotel has a rooftop pool. As I am an honest person I must say yes, but there is no place to give a comment so I will give it here. What they call pool is just of the size of a big whirlpool and it is, according to what it says, 1.2 m deep. So to call a rooftop pool is a little exagerated.

  • 3
    « Best Western Plus 20 »

    Generally quiet good hotel. Quiet, staff were very friendly and helpful. Bar and Breakfast staff were great. We did have a difficulty with a booking agency AMOMA who made a claim that was not fulfilled, this did create some confusion with front desk staff. This was probably my only area of complaint. The front desk and myself experienced communication difficulties. It did require me to check several times to ensure my instructions were carried out. It is best not to assume in this hotel but to check details.

    « Nice Stay in Bangkok »

    I spent few days in BKK staying in this hotel with pleasure. To reach the town centre the position of the hotel is not the best, anyway the metro is quite near and everything was fine, good room and service.

    « An Average Hotel »

    Overall it is a good hotel with nothing can complaint. Room are spacious enough to place our 2 big luggage. I love the sofa in the room and suitable for reading. Bed are large enough and comfortable. it come with 4 pillow and 2 little pillow on the sofa. Bathroom are nothing can complaint , provide with tooth brush and shave kit. Staff are friendly enough , they able to find me a carpark in front of the lobby although the hotel did not provide carpark. the breackfast are normal , egg station , fried rice , spaggeti , sausage , and also serve cheese. it does surprise me a little bit with this price level. However , the restaurant on rooftop are aged and suitable renovation are needed. the swimming pool are super duper small , but i din't enjoy it since it it under maintance. The hotel location are nice , 10 minutes walk to asoke or phrom phong. there are a Family Mart just opposite the hotel, you can buy some beer or snack there. The hotel location are a bit far from main road but it gives us peaceful rest. there are some restaurant around the hotel even a pub there for enjoying sport channel. Nothing can complaint at this price level, it is superb for those who are travel a lot and rarely rest in room.

    « Unprofessional Group »

    Pathetic staff I called upon a bottle opener and I was told to come down and get bottle opened. Firstly they never pick up phone on front desk we have to try couple of times to get through them and I think they belong to hospitality industry where this kind of answers are not accepted. I stayed with them for 5 nights and all what I had asked for was above thing. I visit Bangkok very often so I would suggest and would also stay at Novotel next door or like always 39 Boulevard at soi 39. Anyways I was dissatisfied with them and would never ever be staying in Best Western unprofessional group.

    « Broken Leg No Problem... »

    Spent just over 2 weeks here after I broke my leg in southern Thailand. The staff were amazing and always helpful. With everything. My mobility... They gave the disabled room with the disabled equiped bathroom. You don't know how good this can be until you need it. Paperwork... As you can imagine, insurance paperwork and scanning documents, hospital visits. All handled easily for me and with no problems. Room service... Being stuck in bed for a while and not able to navigate the streets of Bangkok very well. I ate everything they had on the menus a few times over. Great food at a good price. Will I go back? Absolutely! A great hotel in a great location. Many people I spoke to were multipul returning guests. It's great value in the insider deals and too good to miss. I would choose the bigger rooms if you plan to stay a longer time. I will return, you can count on it...

    « Mr. »

    What we saw on the Booking.Com website was totally different from reality. From now onwards will never judge the book by its cover. The first impression of a two person cramped Reception destroyed everything though the Reception staff were helpful and friendly. We were unsatisfied with almost everything from the poor quality of accommodation and very basic break in addition to a crapy environment outside the hotel. Overall, we were unhappy with the hotel and will not stay there again mor would we recommend to anyone.

    « Very average »

    This is a good hotel but needs some improvements to meet the standard it is aiming for. I had problems with my reservation, with services that were listed but in fact not available such as laundry and with the air conditioning in my room which was loud and impossible to adjust.

    « Boring with simple breakfast. »

    This hotel is not too big, but it is so basic. The rooms are normal. The shower is ok, beds are firm. Breakfast is too limited, don't book it because it's a waist of money at this moment. Everything is average, the room, the service but also the price. I don't even have much inspiration to think of good or bad things. Take it for sleeping, not for enjoying the hotel. And as mentioned by other reviewers, that bathtub jacuzzi next to the breakfast room is funny and not something to use. Take it if you don't have good other options, otherwise look further.

    « Nice rooms, good location »

    We stayed here for 2 nights and it was wonderful! Our first night we ordered room service from the hotel's restaurant and I ate the best Phad Thai dish I've ever had for 250 Baht. The roof top restaurant have an all you can eat buffet for 200 Baht a person which is super cheap and the food was good! All the staff in the hotel are very helpful and accommodating. The rooms were very clean and nice as well. I'd definitely stay at this hotel again.

    « Ain't Bad just to Stay for Few Nights ! »

    This ain't a bad place to just stop over for a few nights if you are travelling to Bangkok. From the airport also it's not too far. And also you are not so far away from the most popular and main shopping malls if you are going on a shopping trip. We only had one problem while we arrived. we communicated the hotel to arrange our transportation to the hotel from the airport. But in the end we have to get a cab and go to the hotel by our self. Unfortunately it was a early morning we reached there and it was i bit of hassle to find a cab at that time. When we gave a call to the hotel there was no answer and after 02 or 03 time we call, they answered and informed us that the person who went to pick us up came back because they couldn't find us. This could be a misunderstanding and a miscommunication between the hotel and the transportation company too. But it was a bit disappointment to wait in the airport early in the morning not knowing what to do for more than 45 minutes. But the hotel was good. The service was also good. If you have to travel a lot, Take sky train. That really helped us to save a lot of money for transportation. A special thanks to Kristakorn and Jin from the front desk for making our trip a lot more easier.

  • 5
    « Best hotel »

    This is the hotel which i can say is "the best hotel" in sukhumvit. 1. Good hospitality 2. They care us if any help needed 3. Rooms are super 4. Budgeted hotel witb breakfast 5. Jacuzzi on the roof top. 6. Sophisticated and well maintained restaurants around the hotels. 7. 2 Supermarkets opposite to the hotels 8. Bus stop on the main road 250mts away 9. BTS sky trains located just around 1km away from the hotel or bus stop 10. Too many malls locate for shopping And lot more.. Thanks Arun Minus point: No swimming pool

    « 5 Star room & services »

    Value of money! Good locations, good services, good room. The setup of the lobby is small but the rest is perfect. You might want to call to check for car park too because it looks like no car park available

    « Decent Stay for the Value »

    The hotel is modern and well furnished. The king bed was very nice. We found the location to be just ok, as the street to get to 20 is always slammed with traffic. Most taxi drivers wouldn't take us there. However, it is close to Terminal 21 and the train station there. We paid for the breakfast, and thought it was overpriced and not very fresh. There were always bugs flying around the buffet line. We found the staff helpful but didn't interact with them much. The best part about this place is the price. We wouldn't stay here again once we come back to Bangkok.

    « Very good stay at Bangkok »

    Enjoyed the stay. Close to restaurants, shops and train station. Staff was very helpful and courteous. Our stay would have been made more satisfying, if the hotel had taken care of issues such as 'broken bathroom door lock' and 'safe doesn't lock'. One suggestion. After confirming that the purpose of the visit is tourism, the hotel could email a list of 'things to do' and how the hotel could be helpful.

    « Well located, regular services, no more »

    We found this hotel convenient, It is a pity that the hotel is fairly soundproof but the air conditionner was too noisy. The room is medium size. The dinner and the breakfast were soso. For the same price, you can find a better hotel in Bangkok.

    « Lacks Hospitality »

    One of the worst check in experiences i had in recent times. The check in staff were non-chalant, pay no attention to needs and show no inclination to listen to you. You just have to take the key and leave. There is no space in the lobby area to sit and relax on reaching the hotel after a long journey. The hotel is thoroughly compromised on space, service and appearance. Rooms are good and wifi is OK. The hotel has a nice roof top longue area to spend some relaxed evening. One good thing is the hotel is close to a lot of multi cuisine eating place.

    « Stay at BestWestern in Bangkok »

    I think the check in staff does not care possibly cause they are overworked or they do not bother. They don't care to explain anything nor prefer to provide a good service. I am happy with the restaurant and the breakfast and the staff.

    « good hotel but a little difficult to find »

    nice room. appreciate the coffee maker and free bottled water that they provide. good free wifi in the room. toiletries provided and replenished daily. smooth check in, allowed us to leave our baggage after check out while we do last minute shopping. motorbike driver did not know where the hotel was and had to go in circles i think 4 times before we spottedthe hotel signage. overall satisfactory stay.

    « Worth a look »

    Got a deal through Trivago/ which meant that the accommodation was great value for money. Bed was very hard for me. Stains on sofa and carpet needed cleaning. Staff were friendly and helpful. Breakfast was acceptable and good value.

    « Not really the "BEST" »

    I'd booked two King-size rooms for my family of four. I was allocated rooms 204 and 205 which were at the lowest level. First, both rooms had most of the things broken. Simple stuff like bathroom latches, door stoppers, night latches, drawer handles, HDMI connections to the TV, light switches.These are small things that a housekeeping should take care of, I did not even feel like pointing these out. Overall the rooms are clean and spacious, 204 had a smaller sit-out couch and a DVD player while 205 had a bigger couch near the window but no DVD player. The pressure in the bathrooms is quiet high, especially in the ablution faucet which can hurt sensitive parts during a wash (for some people in Bangkok this may be likeable, but not me for sure). The reception staff is courteous but in a robotic manner, couldn't feel much warmth and friendliness. The surroundings of the hotel are good, two Indian Restaurants, two Pizzerias, a Mexican restaurant and a few pubs at a walking distance. A family mart and 7-11 are also close by.

  • 4
    « Excellent location, excellent staff and excellent stay »

    Sukhumvit soi 20 is an excellent location - an easy 10 minute walk to the BTS and Terminal 21. A relatively quiet road with not too much traffic but with lots of bars and restaurants in walking distance. Check in was very smooth, we got an early check in due to being Best Western reward members. The reception staff speak very good English and were very helpful. The room was spacious and clean and the air con worked well. We have stayed at this hotel on several occasions and have noted that sometimes the bathrooms aren't configured very well - the showers in some rooms can spray all over the bathroom floor, soaking the floor towel. The included breakfast is extensive and has a very good choice with eggs made to order. One thing that has definitely improved is that now the door boy or security guard will hail a metered taxi on the street for you and make sure the driver will put his meter on. When we first stayed here, there seemed to be a bit of a taxi scam/no meter taxi thing going on. The situation is much improved! All in all, an excellent stay and we will stay there again with no hesitation.

    « Good location »

    Actually, we booked Park Plaza Hotel and we can stay there only one night over there and a staff over recommend us to this hotel and he said this hotel less room than Park Plaza Hotel. Anyway, when we came back from Pattaya and checking in at Best Western Hotel. We found that this hotel is very nice hotel. My wife and I like it. We would recommend you to stay this hotel.

    « Great location and hospitality in a quiet area »

    Always stay in a dbl. room even if I'm single. The Superior Room with 1 King Bed is nice and comfortable with all facilities you need. The WiFi is free and fast. On the rooftop it's possible to use a small pool and relax. The restaurant at ground floor offer you some Thai and International dishes as well as tasty drinks and cocktails. All the staff are very friendly and service minded. It's also possible to buy street food close to the hotel and a small supermarket are open 24/7. Always a great pleasure to stay at this hotel. There is no other destination quite like Bangkok. While the heat, traffic and street noise can be an assault on the senses, there is plenty to smile about. The warm and friendly faces, food on every street corner and an energy that soon gets under your skin. The sprawling city of angels is packed with things to do from visiting historic attractions to shopping and nightlife. Sukumvit district is where the best nightlife in Bangkok can be found. The huge road has so many side streets or ?sois' to discover. The trendiest nightclubs are around Soi 11 such as Bed Supperclub and Levels Club & Lounge. Thonglor and Ekkamia are where the cool urban crowd hang out and for those that prefer dancing girls can head to the seedy neighborhoods in Soi Cowboy and Nana.

    « Good for Business »

    The hotel room was very clean, and the location was good. Not noisy as well. Wherever you want to go in Bangkok, this hotel may be a smart choice. They had nice friendly bar near the antrance, and I enjoyed beer form the bar everyday. I and my husband actually accidentally booked this hotel for holiday trip. But soon, we found the hotel was more suitable for business people maybe.

    « Excellent choice in good location. »

    First time to stay at this BW ,great value for money,in a good location where the soi not too noisy at night.Will definitely return.Did not use the dining facilities or bar due to large selection very close by.

    « Great Value! »

    This hotel was surprisingly nice with a upscale feel. The bathrooms and showers were very nice, the Air Conditioning worked really well. The rooftop pool is a bit small, the free breakfast was good. Unfortunately we had a sewage type smell near the windows of our room. Must have been near an alley. Hotel location on Sukhumvit is a huge plus.

    « Great location... Great value... »

    We arrived late at night and had a few bumps at check in - room key didn't work, room only had one bed and not two - but once we got settled this Best Western did not disappoint. Great location by BTS and National Stadium. Quick walk to Siam Paragon at 10 minutes away. Breakfast had variety of hot and cold. We stayed during CNY, so the hotel was quite full. Breakfast was a little crazy in the morning with so many guests and it took a while to find a place to sit, but staff worked quickly to clear tables and kept buffet stocked with food. Hotel doesn't have a pool, but in the end this was ok because we were out touring BKK during the day. The location, breakfast included and great price sealed the deal for me. I loved that we didn't have to battle BKK traffic getting back to the hotel because we just took the BTS or walked. Big shower in room. Comfortable bed and fairly clean room. Quiet as we didn't hear the traffic or BTS down below. Great value and location.

    « Excellent value and location!!! »

    Great location and service was excellent. Room was very nice, clean and bed was very comfortable. Very nice view from top of hotel where you could dine our just enjoy drinks by the pool. Staff was very kind and spoke good English, no communication issues.

    « nice new hotel »

    stayed for 3 nights for leisure. location was good. 10mins walk from terminal 21 shopping centre. the rooms were big and nicely decorated. like the overall design of the rooms. seems like a new hotel as the taxi drivers do not know about this hotel. friendly staff at the reception and bellboy. greets you every time you walk in / out of the hotel. fast cleaning of the rooms, which makes us wonder if they really clean the room. so far, no complaints about this hotel yet. will stay here again if the price remains like this.

    « The best for a price »

    Good location for start of exploring tour and very good service make this hotel attractive venue in heart of Bangkok. Food and room comfort are additional advantages for the price. Different kind of travellers can enjoy the benefits of this hotel.

  • 4
    « Excellent rooms for longer stay, furniture looks new but needs a bit of improvement »

    Perfect for business and holiday travel, good location , good food near by, 2 main shopping centers near by. Free tuk tuk drop off to train station but its a 10min walk at most to train station. There is a park near by for people to walk and relax NO GYM - YES THERE IS NO GYM TV is good bed is a bid hard but perfect shower is perfect and large bath room mini bar works well everything looks perfect for the stay. Good luck guys but cant go wrong here

    « Stay her often on business »

    This is a small hotel on quite street right next to everything. Staff are great and put themselves out for you.hotel is clean and tidy and very good value. Sky train, shops bars resteraunt etc very local love d it

    « Great Hotel and Location »

    We booked the hotel on line for two nights after viewing pictures and reviews. Check in at their small lobby was very quick, the staff spoke english and were very friendly.They arranged for our cab to the airport for an early morning departure and all went well.Staff always acknowledged us when we left and when we returned. The room was exactly how we viewed on line with a very comfortable king size bed, large,and fully equipped bathroom. The room can be rated a 5 star, with all of tis amenities, water each day, reliable and fast wi fi,quiet and a mini bar if one so desires. Breakfast was not the best in selection and quality especially their morning meat of bacon, sausages and ham. Overall, its a nice hotel, in a good location and provides good value...would certainly recommend it.

    « Very good hotel in good location »

    The room was spacious, shower was great and beds were everything we could have hoped for. The location was great near both the sky train and the subway. Service was friendly and we always got what we asked for. Would recommend.

    « Bad service for late check out »

    I arranged for a late checkout for 16:00 and house maid Knocked on door at 13;45 . Then said you need to check out . I said I have a late checkout she replied you need to go to reception. I had DO NOT DISTURB lit up on door. So I then got ready and went to reception where they charged me 500BHT for the extra time. Which I answered I arranged this last night and it was agreed that I could check out at 16:00 > but they took the 500BHT . I would not recommend this Hotel if you want a late checkout. I normally use this Hotel 3 to 4 times a year but when I comes to late check out I am very disappointed. I will be taking my business else where , my wife phoned them as she is Thai and they were extremely rude to her and her family. I am not after compensation just to clarify after several stays in this hotel and I recommended this hotel to friends which have stayed . But in future management need to control there staff an notify them on shift changes which are late check out rooms..

    « Little hotell, poor service, shabby rooms... »

    Our first impression was bad.. 3 Farang standing infront of the counter, my Asian wife in the background, and the girl behind the counter starts talking trhough us to my wife who had no knowledge of the bookingarangements... "Give me you Creditcard for deposite" was a phrase that was said a couple of times to me, even though i paid in advance... Our room had no towels, no toilettpaper, loose racks and toiletpaperholder, The TV reception was so bad, static noise overtook the picture. Breakfast was good though... Not brilliant, but certainly not bad either. In my parents room the LED readinglights did not work and one of the bathroom lights was broken. For the price we paid (we had simulair rooms, but completly different prices, our rrom was 450 SEK, my parents 650SEK) this low level of service and shabbynes is not acceptable. We will not be coming back here.... Not a good

    « Very near to Terminal 21 »

    Good: Friendly and helpful staffs, clean and spacious room, well-maintained amenities, international breakfast, walking distance to the MRT/BTS Sukhumvit Stations... what else I can say more about such a decent stay in Bangkok? Thanks for offering such a top notch service with an absolutely reasonable hotel rates... Areas to be improved: The lighting in the room can be better, the complimentary tuk-tuk service from the hotel to Asoke station... I know you can do better! Please keep up the good work and I will definitely come back during my next visit!

    « Good Location & Decent Size Room »

    The location of the hotel was good as it wasn't that far to the nearest BTS station (8-10 minutes) leisurely walk. The room was just like the pictures, decent size, massive bed as they were 2 double bed joined into 1 king bed. The wifi was fast enough for browsing, at least faster than the 4G cellular service I was using. The front liners were helpful in assisting your needs whether it was direction or trying to rectify faults in the hotel. On the other hand, the housekeeping staffs weren't the best as they gave us a dirty room which was rectified quickly by the FO team with another clean room. They did not refreshed our towels on the 2nd day and drank something from the minibar and left their takeaway in our fridge. These were all quickly rectified with the front office team. Security guard was great willing to get us metered taxi to anywhere in Bangkok. If you're a bit adventurous, there were plenty of street food or local food that Thai people would eat at a decent price just outside the hotel. Have a really spicy grapow or pork tom yum in the morning with rice for 40-50 baht!

    « Great value for money »

    This accommodation exceeded our expectations. It offers great value for money in a location that's reasonably close to restaurants and a train station. The staff were very helpful and would gladly assist with any queries. We would stay here again when visiting Bangkok.

    « Not the best service »

    My wife and I have been here for about 3 days and the front desk has been mostly helpful but on certain basic services they charge you money. My wife wanted ice for a can of ginger ale she bought from the market across the street and the bar refused to give her a glass of ice even when i offered to pay they said I had to buy a whole bucket. Very weird and bad service. When we wanted ice in the upstairs bar they charged us 65 baht and then the next day when we wanted ice again they wanted to charge us 70 baht. The food upstairs is overpriced but thats the same with a lot of hotels, though we have stayed in a hotel in koh samui which had very reasonable food prices. The rooms here are pretty basic and the beds suck, you can feel the springs! All in all I would not stay here again!

  • 4
    « Decent hotel in Sukhumvit Area »

    one of decent "on budget" hotel during my south east asia trip last few weeks. Hotel is located in a big alley 10 mins walking to Asok (BTS) train station. They also have free tuktuk service if you feel too lazy to walk to the station, but its only available after 11am. There's also some fancy Italian restaurant and German restaurant beside the hotel. and there's also seven eleven and family mart where you can buy light breakfast if you're hungry. Room are spacious and really nice. we had pleasant time here.

    « Good enough for no frills short stay »

    Place is good enough for single or young couple for a no frills short stay. Don't expect too much from the pool which was about the size of 6 bath tubs combine. Just not correct to call a pool. The location is not really that near to the BTS Asoke. You still need to do some amount of walking. But if you happen to chance upon promotion on this hotel then it's a good enough deal. Apart from BTS Asoke the terminal 21 n exchange tower is close by as well as MRT station Sukhumvit which you can take 1 stop to the Makkasan station on the airport rail link line.

    « Enjoyed this hotel »

    I was on a transit via Bangkok and I booked this hotel. I read good review and thus decided to try this hotel out. The hotel is hidden in the middle of Soi 20 in Sukhumvit and it's not easy to find; especially if it's late at night. Upon getting to the hotel, I was greeted by a friendly stuff who administrated my check in quite speedily. The lobby leading to our room was nice and I was pleasantly surprised by the setup of the room. Although the building looks small but the room was very spacious. Besides having a queen size bed, you can find a mini sofa in the room. The room was cosy. There was a flat screen Tv mounted right Infront of the sofa and a build in wall cabinet. The toilet was impressive. It was very spacious. I love the water temperature and the pressure. I had a good time showering with all the amenities provided. Bed sheet & towel was clean. However, I had to pay 500B for a taxi to the airport. This is very expensive. Nevertheless, I will go back to this hotel if I have a chance .

    « Bathroom needs light »

    Good location. Good small, neat hotel. The jacuzzi isnt a jacuzzi its a small pool. The bathroom needs, more/better lighting. Other than that its a nice little hotel well located. The bed is super comfortable. The bedroom and bathroom are spacious enough.

    « Nice stay »

    My husband and I booked a nights stay at this hotel. The hotel is located in the Sukhumvit area, which has great connectivity, nightlife, food and shopping. As for the hotel, it has a small lobby, but really spacious rooms. We found the bed to be really wide.The rooms were clean and really nice. I look forward to coming back to this hotel in the future.

    « Great room, Smoke-free hotel »

    Stayed there for 2 nights, rooms were extremely clean and tidy. The service staffs were all very helpful and polite, thou they spoke little English, it was still easy to communicate. There is a tiny outdoor jacuzzi pool up on the 9th floor, but you wouldn't considerusing it as it is situated right in front of their restaurant where everyone can see you. Also, the restaurant provides daily breakfast buffet. The buffet spread wasn't fantastic. Just the same old stuff everyday. Mainly asian food such as congee. All in all, it was a great stay...worth considering.

    « Great hotel »

    I booked a 1 night stay here for myself and my partner when we were stopping over before a flight to Phuket, the room cost £29 and was great. Stylish rooms, comfy bed, great location, fantastic bathroom and shower we would defiantly stay here again.

    « Excellent value »

    Got a very good price at this hotel and stayed for 2 nights in a corner room which was quite spacious and modern, with very comfortable bed. There is no pool (just a small rooftop jacuzzi style thing), nor is there a gym, but this place is perfect for brief stays in Bangkok. Centrally located with easy access to the BTS and the malls and plenty of eateries nearby.

    « Amazing rooms »

    My Girl and I spent two nights in this beautiful hotel. The rooms were excellent and we lvoed the rooms and the space and decor The bed quality was lovely and size of the bed was wonderful. The location is unbeatable as it is very central location and many highlights are walking distance only. Many restaurants and getting a taxi is so fast or walking distance to get the train. The breakfast was good and we enjoyed the stay in this lovely hotel.

    « Good but not great »

    We stayed at the Best Western Plus @ 20 Sukhumvit earlier this month. We were stopping over for a night in Bangkok and decided to stay here. I have listed down some of the things I noticed about the place: 1. We arrived way before check in time. And the hotel staff said that the room won't be available until 1 PM. We decided to wait around in the lobby and noticed that many, many people had checked out. I assume that it would be ok for the staff to rush about and arrange for only 1 room for us to sleep in. They did do that but they were really slow to it all, and we still ended up waiting for 3 hours or so. I appreciate that they let us check in early for no cost, but the leisurely pace did annoy me. 2. The room was really spacious and well decorated. The bed was really 3. The hotel provided us with free ride to the BTS station close by. The location of the hotel is quite perfect and it is an hours drive from Grand Palace and there is terrific 4. WiFi speed wasn't incredible but it wasn't the best. 5. We left the hotel really early in the morning to catch a flight, and the hotel was kind enough to organize vegetarian breakfast to go for us at 5 AM. I truly appreciate it. The breakfast too was delicious. 6. The shower was an open shower, i.e. there was no door to stop the water from coming on to the bathroom floor. This caused a bit of a problem, so probably the management may want to have a look into this matter for every room. 7. The shower napkins were worn out. I hope the hotel management changes that real soon. All in all, this is a good 4* hotel. I wouldn't hesitate in recommending it to people looking for a place to sleep at in Sukhumvit area.

  • 4
    « Great location and Attentive staff »

    Modern hotel, great location and proximity to some shops, local bars (although no noise was there at night). Complimentary tuk tuk ride to nearby Asoke BTS station which was very helpful and welcomed (note this is also walkable) but depending on what activities you have planned in Bangkok you might welcome the ride to save your legs. Staff at the hotel were always very pleasant, attentive and helpful.

    « Good place to live in on leisure trip »

    This is a very good budget hotel to stay in the main area of the Bangkok. Though it is in the main area again it provides peaceful environment. I liked the service, hospitality and support of the reception and staff. Will look forward to stay at the same place again.

    « Enjoy our stay here! Great location. »

    We stayed in this hotel for 3 nights in the beginning of November and we enjoyed our stay. Great bang for your buck. It is a modern hotel which we found to be pretty clean. It's a quick 10 minute walk away from the Terminal 21 shopping center. Staff was very friendly as well and greeted us every time we came in and out of the hotel. Overall, I would definitely recommend this hotel to anyone staying in the Sukhumvit area.

    « Attentive Service »

    The staff went out of its way to help, especially with checking in and out, and arranging transportation to the airport. They knew the area and the train system. There was always at least one person there to help. The house keeping staff was accommodating as well.

    « You can get more for your money »

    Everything looked good at first. Then I noticed the carpet is full of stains. Then I noticed the mirror wasn't completely clean. These things make me wonder... Is it really clean? The robes and slippers are a nice touch. The choices of English language TV is good if tha's important to you. There is a bit of false advertising. I saw the pictures of what looks like a pool. When I asked about the pool as I was checking in, they cheerily told me that there is no pool only a hot tub. Who needs a hot tub when it's 100 deg F out? There are better hotels for the price (even with 50% discount). See my other reviews. As a female traveling alone, walking down the street to the hotel after dinner did not feel super comfortable.

    « Good hotel,centrally located.. »

    After staying at Dusit Thani for five nights during a conference, moved to Best Western at soi 20 . good rooms ,Central location and proximity to Indian restaurants. Had a comfortable stay. you can walk to the metro terminal 20 ,which also has a large shopping mall. The staff were very courteous. Limitation of the hotel is that it has a very small lobby and limited options for in-house food.

    « Good location »

    Location along Sukhumvit good enough and plenty of restaurant/bars in easy walking distance. Hotel offers a complimentary tuk tuk to the Asoke BTS station (Sky Train) a few minutes ride away ~ and from there of course, Sukhumvit is your oyster. The room was good, everything worked, except the air con was quirky (room #401) and the room got a bit close and sticky at times. Plenty of places to stay in the area. This place wasn't remarkable in any way, it did the job. I would stay again but being we like variety, would probably try a different venue.

    « stay at Sukhumvit 20 Best Western »

    In general the stay was more than OK. The staff is extremely helpful, kind and discrete. Only downside is that I was charged a fine for dirty sheets of 1000 baht. Not only was the charge questionable, as I stayed for 10 days more later on, I would have exppected little bit more flexibility on this issue.

    « Clean Modern Hotel »

    Location is not bad as it is within 200 metres inside Soi 20 from main Sukhumvti Road, and within walking distance from Asoke BTS station. Hotel provides a complimentary Tuk-tuk service to ferry guests to Asoke BTS station. There is a 24 hour ?Family Mart' opposite the hotel for those who wish to stock up on drinks and snacks. The black / grey colour theme runs through the entire hotel, from the external façade to the toilet tiles. It is a thin and long black building with a distinct curved front. Lobby is small but efficient. Breakfast is served at the rooftop but lift only stops at the floor below ? need to walk up a level via the staircase. The roof-top pool is too small to actually swim in but good enough to dip in. Room has carpet flooring and is tastefully furnished. The couch is a nice touch. The 7 feet wide bed is a real treat. Water pressure is just sufficient, but not strong. Most importantly, the air-con is very strong and cold ? a compliment actually, in the warm & humid Bangkok weather. For short stays, I'll recommend this hotel. It is quiet and there are several Western restaurants nearby.

    « Helpful Staff, Average Rooms, Wifi Issue »

    After 6 weeks of budget accommodation in Thailand I wanted to splurge on a fancy big city hotel the night before my flight back to the States (in Thailand $65 is a splurge). This Best Western certainly presents itself as a five star hotel - huge lobby beside a swanky cocktail lounge with a live piano player, smiling well-dressed women at the front desk, a friendly bellhop greets you at the door and escorts you to your room, classical music plays in the hallways, 24 hour room service, etc. However, the room itself was nothing special - more like a decent budget motel in the U.S.. It was fine, and everything was clean, but you can easily find a better room for 1/3rd of the price. This place definitely caters to westerners just off the plane (for example, they have a sign hyping a "discounted" 1 hour spa treatment for over 4,000 baht!) And the rooms suffer from some tech related annoyances that are inexcusable for a supposed 5 star hotel. No device charging stations, no accessible outlets near the beds, and worst of all an obnoxious wifi system that requires me to repeatedly re-enter a needlessly complex username and password every time I pick up my iPad. C'mon folks, I stayed in rural huts up north for $18 per night that managed to keep me connected. On the plus side, I did have easily the best shower I've had in Thailand - nice and hot with amazing water pressure. Certainly not an awful place, just don't expect The Ritz.

  • 4
    « Great location, super small pool! »

    It was our first time in Thailand and we chose to stay at this location due to the area. Big tourist area with tons of restaurants and bars (we did our research all within Tripadvisor). You feel safe in that area and just walking distance away from the mall too. The hotel is clean, super friendly staff and will always help you with taxis and whatever you need. It also comes with buffet breakfast which is great. The only downside is that the pool is very small and you feel self conscious to even swim in the pool because everyone can see you. It's just as big as two jacuzzis put together. We went during February and we wanted to get a tan and swim but turns out we didn't at all. I recommend to stay here if you're on a budget! We stayed there for 6 nights and paid $641USD. Besides the pool situation, I recommend to stay here. We were kind of iffy because it's Best Western since we live in the states and that's considered a motel but in Thailand; it's completely different! Thumbs up!

    « Convenient, Clean & Friendly »

    Good location, about 15 mins walk from 2 Metro stations (Asok & Phrom Phong). Nice people, the concierge was great in making arrangements and giving helpful suggestions. Nice modern furnishings, HUGE bed. Good wifi.

    « Leisure stay at Best Western »

    Excellent hotel in a great location. The staff are wonderful and the rooms are spotless and really comfy with huge beds and fast internet!! We stayed here at the end of the holiday and we were looking for somewhere close to amenities and easy to get to. The staff were so helpful and made our trip so pleasant. We would definitely recommend it!

    « Very comfortable stay »

    Excellent standard Best Western quality. Very comfortable bed, large bright bathroom, all amenities, large new TV with countless international channels, excellent quiet air conditioner. "Lobby" is non-existent, but that's no problem. Two free computers doing Internet fast. Just slightly far to walk if you have a lot of luggage, but really only 10 minutes from Sukhumvit MTS station and Asok BTS station. And the area is one of the "hearts" of Sukhumvit, with anything you want in the way of shopping (low and high end) and entertainment (low and high end).


Getting to the hotel ...

All directions
·From: The north. From Phaholyothin Road drive through Petchaburi Road and Asoke Intersection. Arrive at the Best Western Plus At 20 Sukhumvit. ·From: The south. From Rama III Road drive through Klong Toey Intersection. Arrive at the Best Western Plus At 20 Sukhumvit. ·From: The east. From Suvarnabhumi Airport drive along Bangna Road through to Sukhumvit Road. Arrive at the Best Western Plus At 20 Sukhumvit. ·From: The west. From Charoenkrung Road drive through Silom / Sathorn Road. Arrive at the Best Western Plus At 20 Sukhumvit.