Nothing is more gorgeous than Georgian! At the Best Western Banbury House Hotel, old world charm meets modern convenience to bring you the best of British! Located near the famous market town of Banbury Cross, our antique accommodation (with contemporary comforts) lies just two miles from junction 11 on the M40 and is ideal for tours and trips to Oxford, Stratford, Warwick and Silverstone racetrack. At the midway point between London and Birmingham, you'll have your pick of things to see and do. An English and continental menu will satisfy your hunger for good taste, and the modern Bar 29 offers a tempting menu. In addition to our roomy rooms, the Best Western Banbury House Hotel offers 16 serviced fully furnished apartments for choice as well as charm. Dashwood Apartments are located in a quiet area in central Banbury, so take your pick! Enjoy your stay.
I have stayed at Best Western Banbury House Hotel one night almost every week since March 2020 and I have received excellent service every time. The staff is always very kind, polite and helpful. The rooms are nicely decorated and always very clean. I would recommend this hotel 100% and for the price, its an absolute win win
Just stayed here for 2 nights with the main objective to travel into Oxford for a couple of days. The car park was virtually empty and we did only see another couple of people at the hotel, we had Room Only offer so cannot comment on what was offered for breakfast. We had Room 134, quite a walk away from the reception and no Wi-fi could reach that part......the hotel and Room was clean and all Covid rules were being implemented. Just a 5 minute stroll into Banbury and around 15 minutes walk to the Railway Station..so suited us fine. Would recommend if you needed to stay in this area.
Spent last weekend at this hotel and it was really good, despite the required controls they have managed to enable people to still relax and feel safe at the same time. Rooms very comfortable and spotlessly clean... Add to that quite inexpensive.. if down that way for a time , you'd do no wrong checking in here ...Staff to are all very helpful , polite and give great quality service
We visited first day general public were allowed so were warned about food not being available in the restaurant so we got a pizza takeaway to the room but it was a shame that the room was a little depressing just in terms of decor and need for a lick of paint! They made a good effort with the breakfast which was only available as a cold continental breakfast in a bag (could have gone with a firmer bowl!) Main issue was the tiredness of the room, flat pillows and damp smelling hallway (not room) but rest of hotel might not be like that. Staff were very friendly. Easy walk to Banbury.
Absolutely beautiful and clean room. Very helpful staff all the time I have used this hotel as I have been there a few times. Also very quiet. As we could not use the restaurant due to Covid 19 pandemic, staff was very considerate and provided breakfast bags to take away - lovely!
As a Keyworker, I was still working during the CoViD-19 lockdown period. My visit was great. Staff were chatty and helpful. All of the staff observed the 2m rule, even though other guests did not. (Minibus full of builders all eating Pizza together in the carpark) With limited resources, I was cooked a great meal every evening via room service. The lady on reception was wonderful. Booked me in, chatted daily and dealt with my food orders. A true hotel asset.
The hotel was nicely situated for our purposes, close to shops, bars and restaurants and more importantly our family who we where visiting. The staff where friendly and very helpful as we had one minor problem that was sorted really quickly and in a professional manor. The rooms where nice and bright and the breakfast was really good. I would definitely stay here again.
Excellent hotel, well decorated & clean. Staff helpful & friendly. Parking facilities good though should the hotel be full, may be a problem with reduced space. 6ft double bed was a nice surprise with crisp linen.
Just returned from a weekend away with our grandson at this hotel. It's the 2nd time we've stayed here .The room very very big with a extra bed for our grandson. Bathroom was very clean with shower over the bath ..plenty of clean fluffy towels. Room had tea coffee facilities..hair dryer & iron ...The breakfast was very good. It was busy so had a wait but the staff were very friendly and attentive they know there was a wait for breakfast and Kept you well informed...just every one decided to go down to breakfast as the same time ...
Hotel is very tired, rooms are basic with many not very clean Car parking can be a problem when events are on The restaurant as now closed down so only basic bar snacks are available. Most of the staff are very young and not interested in customer service
Stayed two nights for an event. The best thing was the helpful staff and their attitude with the inevitable things that come up when you have a large group staying. I was also really impressed with the quality of food for a function. Easy to walk into town. Bar area a bit small when everyone was there but if you want a small, friendly, accessible hotel then there is a good stay.
I stayed for one night as had two days of business in the area. Handy enough location. Staff were pleasant if approached. My room was miles down endless corridors and near all the conference facilities, but slept without any issues. It seemed clean. Breakfast was fine and the bar had an OK selection.
This hotel was perfectly located for a family Christmas visit the room was quiet comfortable and the staff were very helpful great breakfast as well Would recommend for anyone who wants a nice budget friendly hotel
This is a great hotel apart from the problem parking. The staff are excellent but I have had a few niggles the last two times we visited. Firstly the ground floor rooms at the back are noisy. I was in room 5 and kept awake all night by the sound of some machinery I could not identify. I wrote to the manager but got no reply. We stayed again this week in a suite which was first class. However I could not get to sleep again because there was a function and a loud band. The problem is the excess bass amplification. Without this we would have heard nothing. Hotel managers never understand about this noise and are reluctant to force bands to turn it down for fear of upsetting other guests. But if I can't sleep, what's the point of going there? The next morning we had an excellent cooked breakfast (they are always very good) but when we tried the pastries, discovered they were at least a day old. Hard and tasteless. It was a Sunday, so we can only surmise they had been delivered the day before. This is inexcusable, when one can take croissants and other pastries from the freezer and cook them to perfection in 18 minutes. You would have thought a hotel of this calibre charging up to £130 or more for a suite could manage this. I agree about the creaking boards - they should be screwed down not nailed. Memo to management next time the carpets are taken up!
Not a lot to say. Not worth the cost. The floors creaked more than a nursing home full of geriatrics. The view was a flat roof looking over nowhere. I was the only one in the restaurant for dinner. The kettle in the room was broken so that it didn't turn off....which meant the handle became too hot to hold. To be fair I did tell the receptionist who called to have it replaced immediately...for the next guest. Way over valued and very tired...a bit like Banbury.
Really bad customer service from this hotel. I drive an electric car. Had 3% charge with child in the car. Was told I was only allowed to use the type 2 charger if I was a customer. There was no one using the charger!!! Asked if I cd buy breakfast or a coffee whilst charging and was told they wd charge me £20 if I was just there to charge my car. Appalling. Thankfully made it to Morrison's to charge on 0% and in Turtle mode and charged there. Disgusted by the man on their reception desk. He sd be ashamed of himself. A man with no heart.
3 of us came here for a weekend stay to celebrate our nephew's birthday. Room 144 is a large, well equipped room with an iron and ironing board, tea and coffee making facilities, an in-room safe and a suitcase stand. There is a large, comfortable bed with adequate bedside lighting and bedside cabinets. There are plenty of hangers in the wardrobe and the large bathroom has an in bath shower with a non-slip bath mat. The tap for the excellent shower is very sensitive and a very small turn changes the water temperature from much too hot to cold. Make sure you have the water temperature stabilised before you get into the shower, it's awkward to adjust once you're in the shower. There is a reasonable amount of storage space. Our room was an awkward walk along corridors and up and down stairs to reach and as others have said, it wouldn't be a great hotel if you have mobility problems. All the staff were excellent, very friendly and helpful!. Breakfast offered a good range of juices, fruits and yogurt, cereals and cooked items. Janet, Nikki and Josh were very busy serving cooked items so there was a bit of a wait, but the food was hot when it arrived rather than lukewarm as you often get in a buffet.
4 of us stop here for 2 nights When we booked we ask for a disabled room as my partner is wheelchair bound we were told we would have to go through a side door,which we weren't told us my partner could not get to the bar or the breakfast room we where told we could have breakfast in restaurant which was the only level he could get to , you don't go away to be isalated from other guests. I have to say all staff were excellent if not a bit embarrassed to see my partner bumping up stairs on his bum so he could use the bar & breakfast room , all it would take is a chair lift:-( at little cost
On arrival shown to room via side door as I was in a wheelchair then I was informed there was no açcess to the bar or breakfast room unless I bounced up and down the stairs the management and staff were very helpful and said I could have breakfast in the restaurant which was on the same floor as the bedroom which was fine but I still felt isolated I feel that this could have been avoid by having chairlifts installed I will not be staying here again which is a shame because the staff were brilliant
Stayed here weekend 22-11-2019 with a large group and we were all very pleased with the service and accommodations, the food was excellent and the staff were so helpful and welcoming. Would highly recommend this hotel.
My stay at Banbury Best Western was very relaxing and enjoyable, the staff were welcoming and polite, and could laugh with me. Service at meals was prompt and food was always hot and well prepared. If back to visit my son again, i will certainly stay there again.
We stayed at this hotel for two nights. Our room was behind the reception area. The first thing we noticed was that the corridor smells of old churches. The room was clean and comfortable. The staff were very nice but didn't like the smell. The breakfast in the morning was okay but not enough staff for the amount of people wanting breakfast. Would try again as the people were lovely but not in the room behind reception.
This Hotel was on the high street in Banbury which was really convenient, however, to access the reception you will have to turn left and turn left again to end up at the back of the hotel. The rooms and bathrooms were of a good standard and the bar as well. There are a few wonderful pubs just down the hill and through a cobbled alleyway.
Quirky hotel, rooms all different shapes and sizes. Staff have always been and continue to be superb and this is our 18th year. Food is wonderful, beautifully presented and delicious. Look forward to next year.
I booked 4 rooms on Wednesday via Booking.com. Telephones on Thursday to request 2 pairs of rooms close by. Asked for names to each room. First room arrives with their name and problems booking in. We arrive the request for rooms together didn't happen. Tried to charge us again for the room! Requested breakfast both on the phone and again when we checked in. Our room 216 has paper peeling off, toilet dripping all the time, can't turn the radiator off and room looks like it hasn't been decorated since the 80s!!! Breakfast was another shambles!! Rude head waitress who at first would not allow to of our rooms get breakfast. Although they said there room numbers like they were told at reception. Back to our room and cleaner knocks the door as she walks in!! 1 towel instead of 2. The list is endless. The only positive I can say is the bed was comfortable!!!
Stayed at this hotel for a Retreat. Found our rooms spacious with very comfortable beds. The staff were exceptionally welcoming and very friendly without being over the top. Considering the catering was for a group, the buffet meal provided was of excellent quality, as was the delicious breakfast and our main dinner on Saturday night.
My husband and I stayed in this hotel en route to stay with friends in East Sussex. The staff were Very friendly and helpful in this clean, comfortable hotel. Very good breakfast and evening meal. Would certainly stay again and recommend to family and friends.
On arrival reception looks very welcoming and quite plush. Our room was room 5 on the ground floor. Room looks dated and in need of some TLC. In places the wallpaper was peeling. However room was generally clean. The night we stayed it rained heavily. The sound kept my wife awake along with other noises from other guests/staff banging doors. Breakfast was lovely with a good choice of food.
We use the hotel anually, usually i have not had an issue and found everything to be good. But this year for me wasn't a good experience, the staff were not interested and the food was appalling on the first night. I ordered fish and chips, the chips were deep fried frozen chips, the fish was a small piece of deep fried frozen fish coated in what they called batter, which have of a terrible odour when you cut into it and the lead were frozen peas which were hard. I couldn't eat the meal so far there until the waitress came to collect the plate as no one came around to ask if everything was okay during the meal. When the waitress came for my plate i have gave my whole meal back and said that it was awful, to which she laughed , collected my plate and went. S different waitress then handed me my desert. The lack of interest shown was disgusting, and the people who cooked and served were as bad as the meal.
The hotel is in the perfect location right in the town centre and with easy access in and out of town. The hotel bedrooms are in need of some updating bu the facilities were perfectly clean and adequate for a short stay. The public areas were well presented, clean and comfortable. Staff were polite and approachable and provided all information and services that we needed. The breakfast in the hotel was second to none; freshly prepared with excellent ingredients served by friendly and attentive staff.
My husband and I stayed here Thursday night and were really happy with our stay. The room was clean. The bed comfortable. We had tea and coffee in our room. And we had a bath not a shower! When we got back after eating out the car park was full as they had a special function on. So the very kind young lady on reception took us round to the staff car park and allowed us to park there. The staff were all really friendly. The only negative, please buy some softer pillows!
The room was a disgrace the bathroom was dirty the floor near black with muck the toilet didn't work properly and the bath side was growing. The room faced the main road so noise all night (reception said we should have asked for a quiet room when booking sorry that's rubbish. As an Elite member I expect this would be done for me. On arrival I ask if we could be upgraded reception said you were full (I checked on my phone app to find that I could book a suite so untrue) Overall the room let down your hotel badly as the food was very good. I paid over £160 for the stay and this is not good enough (I stay away over 20 times in the year this room was the worst)
Nice and helpful staff. Clean room with a good bed and no noise. You can get homecooked English Breakfast which is tasteful. The Breakfast buffet that Goes with the homecooked choices is Nothing special. Free parking and close to town.
We only decided to stay a few days in advance, we got a lovely room at a great price with breakfast included. There is no lift, we got a friendly welcome, there is plenty of free parking. The breakfast and service was first class.
Stayed here last night August 12th arrived at 7pm. Went to reception and the man there who couldn't even be bothered to smile let alone greet us. He asked our name twice and got it wrong so my husband decided to spell it. It all seemed like it was all way too much trouble for him. We weren't told of any of the hotels facilities meals etc just told our room was up the stairs. We ate out not knowing anything about the restaurant we saw later that evening. We also went out for breakfast at Morrisons as didn't know anything about that either. We could have asked the man on reception but he wasnt friendly at all and we didn't feel we had been made very welcome. The room we stayed in was small with dated decor but clean. We will not visit here again.
Stayed here for one night to attend a party nearby. To start with, the car park spaces are small. Great difficulty parking a large car. The greeting at reception was aloof bordering on rude. The reception area and bar had recently been revamped but once you get on the stairs to the rooms it becomes apparent that the rest of the hotel is shabby and neglected. The room itself was tiny, rundown and really unpleasant. I can only describe it as a room you'd expect to find in an old fashioned and grubby seaside B&B. When it was time for bed, I couldn't relax as I felt really uncomfortable in the room. So much so that I had to redress and cover the pillows with my clothing as I couldn't bear to have any skin touching the bed linen. After no sleep, we checked out in the morning. The same receptionist was on the desk and barely acknowledged us never mind asking if we enjoyed our stay. Never again.
Cozy hotel and nice fornitures in the room. The matreass was a bit too soft according to me but it's a matter of taste. No elevator was present to be honest but everything was perfect. if breakfast was included even better!
Stayed here for one night as it came up cheaper than a well know chain hotel nearby by around £30. Hotel is large, but has a fair few stairs so might not be good for some. Staff were really welcoming, I got to the hotel at 2pm but my room was still being cleaned and the staff said I would have to wait 15 mins. They offered me a free hot drink while I waited. There is plenty of parking, it's down a small street which can be easily missed, though there is signs. Breakfast is made to order which is a lovely touch. There is all lot of choice but I missed my hash browns as they weren't listed. The bed was very comfortable, the decoration is dated and the bathroom needs a upgrade but everything was very clean. The staff all seem to take pride in their work. Would recommend checking this place out as like I said it was £30 cheaper.
One night stay before family occasion. Arrived late but still found parking space. Quick and efficient check inn. Room was recently refurbished as part of their refurbishment programmer and was well appointed Friendly staff who could not do enough for you. A good value breakfast with all you could eat and more. Would recommend for a short stay.
I stsyrd here in business as an alternative to staying in a well known brand on the side of the M40, this hotel is well situated on the edge of the town just a few minutes walk to the small town centre. This hotel has a surprisingly large car park for its size. The lobby and bar area have a smart and spacious feel about it. The restaurant hss a good selction on its menu and is reasonably priced. Breakfast was surprisingly good quality and reasonable at £10. The service in the bar, restaurant and breakfast was excellent, the staff have clearly been well trained. I was a bit dissapointed with the standard of the room as it was a bit tired and the floor boards creeked really badly, a character of many older British hotels. I felt sorry for the person in the room below. The bedding was a bit cheap and cheerful for a hotel as the duvet was were very hot and clammy. I would stay here again as booking through booking.com proved to be a great price.
This is a really nice hotel. Value for money. Extremely nice staff. Highly recommend this hotel. We thought we were getting a reasonable hotel for a decent price for a one night stay. What we got was a lovely hotel with welcoming staff. The room is okay Reception, bar and restaurant are all very very nice.
I booked this hotel for four nights for our touring team of 42 bowlers. This was a great experiance from start to finish. The accomodation was good, the service very slick and nothing was too much trouble even when one of our team was not feeling well they looked after him whilest the others in our party went to their bowling game. We would certainly stay here again if we come down this way in the future. Bill, holiday coordinator for Castleton,Danby & Disitrict Bowling Cluib.
Hotel location suited us because it was within easy driving of our chosen Gardens There were 16 of us travelling in our very comfortable mini-coach On arrival we were dealt with efficiently and in a very friendly way. Throughout our stay (3 nights) we were all impressed with the staff team. Nothing was too much trouble and real thought had gone into meeting the needs of a Group One example...we had a pleasant room allocated to us for dinner. The rooms were a good size and the beds were comfortable The choice of breakfasts was generous. Each evening meal had a good menu to choose from and everyone was impressed My room was on the ground floor and was quiet If noise bothers you ask for a room at the back as the front is on a busy road., Also be aware there is no lift so phone as you book and check the details re stairs and accessibility. My friends have ALL asked me to give a good report ...we were very happy with our Banbury stay. No reason to score less than 5!
I choose on price and got a great deal. Great parking. Good check in. Clean room. Comfortable bed. GREAT shower. We had early check out which was no problem and the night porter was a sweetheart. Check out was a breeze. The building is beautiful and is kept in very nice condition. Well done Best Western. Highly recommended. It's a 4 min walk into town which was perfect after the lovely Thai dinner we had eaten. We would definitely use again
I stay here quite often and they really do look after you, I sometimes book late or have to cancel and it's never a problem. Reception staff are friendly and accommodating. Some of the rooms are dated but the beds are comfortable and the rooms clean. Most Executive rooms have king size beds. Bar is a bit limited in selection but it's a nice environment with modern decor. They have started to offer daily bar food specials which are good value for a hotel. Ask for a room at the back if you are a light sleeper as the road to the front can be noisy. Rear facing rooms are very peaceful. Breakfast does not start until 7 but it's a good selection and freshly cooked. Overall a great value hotel with friendly service and in a great central location.
I spent a night here earlier this week. The location is good, just a short walk from the town centre, with plenty of car parking space. Check in was quick and easy, and the staff were friendly. No lift which was a bit of a pain with a large suitcase, but my room was only on the 1st floor. The room was on the small side, but was clean and well decorated. Plenty of tea /coffee, enough storage space, a comfortable bed and a decent ensuite. No extra pillows provided though, and not enough towels in my opinion. The bar is reasonably priced, but the drinks options were very limited (only one draught beer) and the lady serving was a bit strange- I paid by card for my drinks, to which she asked if I was trying to keep my expenses down, which I thought a little rude, and odd given that in this day and age most people pay by card for everything! On the flip side, I ordered room service and the food wasn't bad and the service was excellent. So a bit of a mixed experience, but certainly not a bad place for a night or two in Banbury.
Pros :- Great hotel, Very good breakfast (choice and quality of food) Close to the town centre with free car parking. Room was spacious and bathroom also (had full size bath and shower above) Cons...noise from wedding (Sat night till 11-12pm) creaking floorboards (we were on the top floor, fear the folk below us may have heard our every trip to the bathroom!!) and room was always warm...fan provided was on almost all the time we were in the room.(window only part opened !!)
We stayed here on sunday for the night being bank holiday weekend! check in was fast and welcoming, but we noticed reception area on tables were full of cups and glasses which could have been tidy when you enter a hotel, so abit messy on first appearance of the hotel.... Car park was fine, there are enough spaces so no problem there. We opted for a drink at the bar when we arrived, but found the selection was pretty poor, no draught guinness for my hubby and no prosecco for me! so we headed out to find a bar around Banbury town. We booked a double superior bedroom which was spacious and clean, but the window wouldn't open and the room was hot so it was quite an uncomfortable night stay unfortunately, also the pillows were terrible floppy and soft which gave me a bad neck the next morning, not very comfortable... The shower is VERY VERY HOT and it could burn you if you turn the dial the wrong way and I noticed there was no HOT WATER sign in the bathroom, so be careful!! The only good thing was the breakfast, it had enough cold buffet selection and a lovely cooked breakfast which was really lovely, its a hard to find a hotel now that offers a cooked breakfast than the usual hot buffet which we actually are not fans off! The lady at breakfast was very friendly, smiley and very efficient! So in all it was an ok stay, so may return purely for the breakfast!!!
Stayed 1 night 1 person so room was big enough for 1 Ate in the restaurant rib eye was ok staff very friendly Breakfast was ok and had plenty of cold options Got a parking space had a wedding on so space tight
The staff excluding the manager lady didn't seem interested at all. The breakfast staff were horrendous and the service and breakfast was shocking. The prices are good and the location is good with on site parking. The hotel rooms are ok but need air con. The meeting rooms are very dated and also need aircon. Really disappointed
Booked this for a business trip as close to the town centre, the reception and bar area where lovely and looked like they had been modernised recently, the rooms however were tired and in need of an update . It was adequate for my needs but no real luxury. The staff I have to say were lovely in the restaurant and the bar , and where a credit to the hotel I wish I had taken there names, breakfast was included with my cost and was very nice cooked to order. Wi-fi was free and worked every where in the hotel , good for a 1 night stay
Had a few nights stay. Car park is busy and compact but staff helpful and getting a space. On entering the reception / lounge, the space is luxurious and comfortable. Small bar and restaurant areas are good for a relax. Reception staff very good. I've stayed in room 107, 134 and 136 and these are clean but showing age now however beds are comfy, TV is modern and bathroom toiletries and towels good. My only issue was the relentless humming noise evident in all of the rooms I have stayed in. I understand it is noise from a ducting system. It must be positioned adjacent to the rooms and fills it will a humming sound. If you are a light sleeper beware this will affect how you drift off. The reception lady very kindly moved me at 1230am to room 136 which wasnt ideally at that time of night. This room unfortunately shared the same issue but also had the problem of road noise from the main road so was actually worse. The windows did nothing to shield the noise. Work is needed on this noise issue. Unfortunately I won't be staying here again which is a shame as there are many good points. But priority is sleep quality and a calm space. Breakfast is a partial buffet style. Hot food has to be made to order which makes the process somewhat time consuming.
staff are really friendly and I look forward to each time I get to stay down there. the rooms are always clean and the parking is really good with a main car park and a little multi story. banbury house is a 5 minute walk to the main town center where there is a massive choice of selection.
Staff are lovely, hotel very clean, always made welcome, rooms very comfortable , would recommend to family and friends. Breakfast was exceptional, will definitely be using this hotel again in the future.
Working around the corner in Banbury, this was a good choice to stay. Booked through booking.com for only £60 for a night, it appeared good value. Parking around the back which was almost full when I rocked up about 7 30pm. Simple and friendly check in and given room 209. Downstairs is a recently renovated restaurant and bar and I felt it was a promising start. Unfortunately my room on the second floor left a lot to be desired. Though clean, it felt dirty. The wallpaper is coming away at the seams (I am a decorator) and us probably 10-15 years old or poorly put up. The bathroom was a furnace. I turned the radiator to low but the heat was unbearable. The room was cosy and had everything else you wanted in it but was lacking due to the dated decor. I slept with the window open but struggled. I left early so didn't have breakfast. I did use the bar in the evening and the staff were friendly also. I was going to mention my reservations on departure but the guy in reception didn't ask whether I had a good stay, so I didn't bother. Nevertheless I would stay here again, not 209! Enjoy
The hotel is nicely located but it is not suitable for anyone who has any disabilities who cannot climb stairs as there are no lifts. Rooms are clean and staff are good with excellent food. We were on coach trip and the access for coaches at rear where parking is located is very difficult. Plenty of parking for cars though. Quite steep steps at front onto main road where you can walk down into town centre - just short distance away. Rooms at front of hotel facing road will have road noise - so be aware. Had enjoyable stay though.
Used to stay here quite a bit over recent years, but not much at all recently. The entrance floor and bar areas have been nicely renovated and the rooms look like they have now received a coat of paint too. Nice restaurant serving a good breakfast, though there was no one around to offer more coffee and we weren't even down late! Some staff have been there a while, which makes it feel like home. Handy for Banbury town centre and surrounding areas. Car parking is included.
We stayed for one Saturday night recently. Arrived at 17.30 & could tell from a nearly full car park & the night DJ unpacking his disco gear that it would be a busy hotel as there was a wedding reception. That said we had a quick & efficient check in & having requested a "quiet room" were not surprised that it was a bit of a trek along corridors with 2/3 steps, but not a problem for us. The room was a very pleasant surprise, having read previous reviews, it had been recently renovated to a good standard, with a large bathroom. Yes we also had difficulty's getting a safe water temperature from the shower. The big plus was that it was indeed a quiet room. We had chosen this hotel for its central location as we wanted to have a night out in Banbury so we cannot comment on the hotels evening meals. we did have breakfast, there was a good choice of juices, cereals, yoghurts, full English to fish all of good quality. We would like to thank all of your hard working & pleasant staff for an enjoyable stay.
Through work I have a need to stay in Banbury a couple of times each month, I have tried a few of the hotels down by the cross but they have become increasingly more expensive and the service has got gradually worse, I searched for a new place to stay and found the Banbury House Hotel. I stayed at the Banbury House which is a 2 minute walk up from the cross for two nights and found it to have easy parking, it was friendly and clean. The rooms were pleasant and the shower good. Breakfast was good with plenty of choice. Overall good value and very friendly, I will be going back!
Really polite staff made me feel welcome and have excellent service, not a single negative in my view. Thankyou for a great day and I would Defoe love to come back for another business day here again and again
The hotel is misleading and the reception area and bar have clearly been refurbished but once you get upstairs to the rooms it is so disappointing. Walls paper thin, facilities so poor and cheap, and the bedroom just felt so grubby even though it was clean. Also no food after half 9 which is annoying as I was working late. The lunch was a grilled chicken and bacon sandwich...awful.
On the 23rd of February we had a 70th birthday party at the Banbury House Hotel. There were 40 guests and some stayed over night along with our family. The food was delicious and our room was just perfect. Breakfast in the morning had plenty of choice and all the staff were so kind and helpful. I cannot recommend this hotel enough. We want to thank everyone who helped to make our family event so enjoyable, especially Corina.
Naomi on the front desk help me about going out and sorting me a taxi for the horse trials that we were competing the next day so so happy girl!!! Fern was a amazing person in the dining room really was so helpful the bar guy was the same can't help more the room was immaculate clean and so so warm bed was really good can't fault this hotel in Banbury 100% will go back when eventing in the area! And a amazing price for the nite!!!
Not the best. You only get WiFi if on lower floor and then it's slow. Rooms are so dated with paper thin walls ,so you can hear everything going on in room next to it. Radiator in room was either cold or inferno temperature. The shower curtain is to not far enough away from bath as it sticks to you when having a shower( I'm slim also). Breakfast is good with friendly service. Rooms need a major makeover.
Good size room. Friendly staff and then there was breakfast!!!..It isn't hard is it... 2 times I asked for coffee 15 mins later no coffee... ordered breakfast 15 mins later no breakfast..... after a total of 20 mins waiting and no breakfast or coffee enough was enough I left... terrible service.....
A group of 15 all met for afternoon tea, the room was comfortable and clean , and nicely decorated for Xmas. The service was good and courteous, the selection of sandwiches was good and plentiful and the cakes and scones were really tasty, more than enough to go round . Tea and coffee was refilled when requested. Very pleasant experience.
Friends and I stayed overnight at the hotel and had a warm welcome on check in... We had some requests at check in which were dealt with swiftly. Rooms were clean and good value for money. Would recommend
The bar downstairs smelt a little damp. People were in 3 rooms if you were not in the room with the disco the music sounded a little distorted. Food was ok not great Brussels they were as hard as rocks! Wine on table was ok and the service was good. Paper towels in the toilets bot a good idea. They were all over the floor and side by the end of the evening. Disco music was good and mixed.
Do not use this hotel the rooms are old and smelly and so small the beds are uncomfortable and the internet does not work and there are no lifts if you wished to eat in the evening you were shoved into a back room as their party night was more important
We prebooked an afternoon tea for our family to attend after laying my gran to rest as afternoon tea was her favourite thing to do. So we arrived to a lovely warm private room really well set out and a lovely waitress came and bought us teas and coffees nice and quickly then all the food was bought in. Well you can fault the amount we got they were generous, until we started eating it. The chutney in the cheese and chutney sandwiches was really sweet and had what was like granules of sugar in it. The fruit cake had obviously been defrosted as it was soggy, very tasty though. But this is my main thing yhat really really annoyed me, the scones were disgusting. They came out looking beautiful with jam and cream on, but the chef had obviously used too much bicarb of soda and they just tasted awful none of us could eat them, so we said to the staff member who took them away and said yes they did taste wrong, sorry we could have more cake instead. Well no we didnt want more cake, so we said no. So we sat and chatted for a it waiting for someone to pop in and refresh our drinks, nothing so once again we had to chase someone up, twice we did this, not good serive. So it came time to leave and a family mamber went to get the bill, we had been charged full price. Annoyed did not even cover how i felt, any way i lost the vote about going and having a word, as life is too short, but thats wrong. A good portion of the food we ordered was inedible and the they expected us to pay for it. Do not recommend.
Stayed here for one night. The overall impression when you first walk in is good. Parking is included and there seemed to be plenty of spaces. Check in was quick and keys were ready around 12.30. My room was spotless (including the bathroom) The rooms although very clean, are dated (80's furniture, doors etc) My bed was very comfortable and the staff were very friendly. We ate all meals in the hotel, breakfast cooked to order and continental buffet...all great, lunch was delicious as was my evening meal. All in all for the price it's a great place to stay, not the prettiest aesthetically but comfortable, clean and friendly. I would stay here again.
Stayed here for 2 nights bed & breakfast (Friday/Saturday 9th/10th Nov). Excellent staff & facilities. Arrived early on Friday morning well before check in time & were greeted as though we were long lost friends. Receptionist Amber was very friendly, welcoming & efficient. We were allowed to check in early & offered help with our luggage. Our double room was very good , with all amenities (tea/coffee, iron/ironing board, hairdryer, electric fan, safe, flat screen TVs ) everything we could need. The double bed was very comfortable & sleep was no problem, our room was over the main road but noise was no problem. Breakfast was plentiful & beautifully cooked & served. Excellent service throughout. The hotel is within easy walking distance (10 minutes) of the town centre,shops & restaurants. I would recommend this hotel very highly.
We stayed here, over night on a journey from the north to the south of England. We make this journey several times a year and usually break our journey over night in Banbury. We have stayed at many different Hotel in Banbury town over the years.This time we made our stop at the "Banbury House Hotel". We found the Hotel to be very good. The service by the staff in Reception,the Bar area and Restaurant were excellent. The room was clean and very comfortable. We will have no hesitation in the future,but to stay over night once again on our journeys to the south of England.
This hotel is graded as three star, but would be 'five star' if only it had a lift. A big plus is that it does have a car park at the rear which is not large but over a two day stay we always found space. We were on the 'top' second floor, which is reached by a wide staircase. However with luggage and aged 74 we needed to take our time. We were offered 'help with our luggage' but had declined, before we discovered there was no lift. There are two 'resting areas' on the way up, which are large and would benefit from a small settee. However the room was fine and the evening meal excellent and far superior to many hotels we have stayed in. Similarly the breakfast was faultless with orders taken at the table. Fresh coffee/tea was also served on request. The quality of service was as good as you would get anywhere. If we stay in Banbury again we will face the stairs or take up their 'help with your baggage option'.
Here for a weekend conference. Plus points - huge suite with comforable four poster bed, at the back so quiet, decent meeting toom, good public rooms,.staff OK, we had a satisfactory formal dinner in a private room on the Saturday, but I went out Friday night to another Meeting in the Cotswolds, and wife said their dinner was nothing special. Minus points - no lift (although gave us help in and out with our luggage), car parking tight (you enter reception through the car park as busy main road at front and nowhere to stop), breakfast service painfully slow and inept, no trouser press, room furnishings worn/tired, virtually every wallpaper join in our bedroom was lifting from the walls to a greater or lesser extent gicing very poor impression, . Mentioned the latter to reception on checking out, but little reaction and said she would pass message on to management. I thus expected some response from management, but a week later nothing from them, hence this downgraded report. Needed better for £145 per night discounted rate.
Stayed in standard double room for weekend. Booked last minute at very good rate. Car park a bit small for hotel but managed to find a space. Reception and staff very welcoming. Room was a little tired looking but warm, spacious and everything we needed. We understand that they are refurbishing rooms soon. Plenty of hot water and powerfull shower. Bed very comfortable. Although the hotel was quite busy there was very little disturbance during the night and we slept very well. Breakfast room very nice, excellent breakfast and lots of choice. Service a little slow on first morning but not on second and worth waiting for. The hotel is only a short walk from town centre near restaurants, shops and bars. We would definitely return although not sure we would want to pay the full price of £105 per night for this room.
Not really much to say here When you arrive the hotel looks lovely inside. Reception and bar area is nice, modern looking and tasteful. Thats where it ends. The rooms are very “tired” and dated. Really do need to be re-vamped. The staff are very friendly and helpful, and more than happy to help. Had an overnight stay and a meeting here and the staff were more than happy to help and have a conversation with you. The evening meal was very nice and even though the cost was covered by my employer, the prices were good Breakfast wasn't so good, I know size isn't everything, but I had one 3” sausage and one slice of bacon. 1/2 a slice of black pudding and a few other bits and bobs. We were asked if we wanted toast... I think they're still toasting it... it never came. Overall though, the staff were very friendly and made the stay better Oh, and parking isn't great. We had 3 cars and 14 vans.... we over-ran the car park.
Stayed and had an enjoyable evening , nice warm clean room and welcoming staff. Close to the centre so a nice short walk . What they could do better is organising breakfast , this was a complete let down but hopefully on my next visit it will be sort
To say it does what is says on the tin would be the biggest understatement ever. We have just had the greatest party for our granddaughters baptism, Carina the organiser could not have made the day any better. We were given two rooms for the celebration one for the tables and food (which was out of this world) and one for the kids for games we supplied, everyone happy. The rooms were ours for the day so no time constraints at all, the staff were fantastic nothing was to much of a problem. The food that we had which was agreed with Carina was spot on and plentiful, as was juices for the kids and Prosecco for anyone who wanted it, then tea and coffee. We had also booked 3 rooms for the night again faultless. After the majority of people left we enjoyed an excellent evening meal and as the rooms were bed and breakfast we got up to have a great breakfast. Would I recommend this Hotel to anyone yes I would whether it be for an event or just a hotel break. Also must mention Janet, to call her a waitress would not do her justice as on the day and at breakfast she was amazing. Patrick and Frances White
A decent hotel, close to town centre. Everything was clean and comfortable, ample parking, tea/coffee, free WiFi, etc. Unable to take breakfast because it wasn't available until 8am, which I think is quite late on a weekday.
Staff very helpful. Car park good with plenty of space. Rooms are adequate but maybe benefit from a little updating but clean and tea/coffee provided.. Breakfast good selection. Good location for the town centre
Just spent three nights here. Overall excellent value for money. Rooms clean and very comfortable. Decent sized bathroom with great shower and nice decent bath accessories. Dinner and breakfast very good with nice dining areas. Great bar. The staff were extremely helpful and friendly. Well recommended.
Booked the hotel through booking.com. Looking forward to a nice break. On arrival we were greeted with two sets of complimentary ear plugs. I have never received these in any hotel I booked around the country. I should have realised that the night would be sleepless. At 3 am I was woken by the room next door shouting, smashing glasses and noise. I rang down to complain and the porter said he told them to be quiet as he sold them more alcohol. On check out I raised the issues. Was told by duty manager that ear plugs are standard as wedding was on, the room could have road noise and that it was to cut out noise. Manager not apologetic and definitely would avoid best western in future
On arrival we noticed the car park had a large number of white vans and on entering saw presumeably the owners of these vehicles at the bar. Language such we could not ask our wives to sit there for a drink. The key to Room 210 was ours, oh dear! yellow wall paper peeling away at its joints with a black stain showing through. Dirty radiator and a carpet long past its best. On complaining told there was a refurbishment plan for the bedrooms and not all had been completed. Given room 107 which slightly better but still left a little bit to be desired, peeling paper etc. Hallway carpets were threadbare in places.Mistakenly I believed Best Western had higher standards than this. Staff friendly. A 1960/70 s Blackpool B&B, sorry Blackpool
Spent a long weekend here for birthday celebrations. Our daughter had a party here to celebrate her 40th birthday and I can't praise the hotel staff enough, the room the party was held in was the right size for the number of expected party guests, the buffet was excellent plenty of food it was a shame that there was so much left the food was really good. My husband and I had a disabled room for the 2 nights we stayed and we found it to be ideal, it was very clean and a good size our only criticism is the shower area was small for a disabled person a wet room would be much better. We had a good breakfast on both mornings and all the staff were friendly, polite and nothing was too much trouble would certainly recommend
Passing through and the stay was fine. Parking a little difficult but OK. Had room 6 behind reception which initially I thought might be noisey from the bar etc. but no issues, probably because of the traffic noise, but I can cope with that, had the window open due to stuffy room, but no real issue for me, might be for others. BW rooms tend to be dated, so no surprise, but equally glad I wasn't staying for more than one night as not particularly inviting. Light above the bed worked occasionally but mainly didn't. Soap dispenser not working. Little niggles, but when using hotels often, it's nice to have basic comforts. Overall, nothing to shout about either positive or negative really, plain average I guess.
booked hotel as working away.what a lovely hotel staff nice building good very good value for money nice breakfast and great location would go back and would reccomend this hotel look forward to going back
Lovely clean hotel with a nice atmosphere. Very friendly staff. Good location with free parking. Free Wifi is a good bonus. Breakfast let it down for us - very slow service. Other than that i would recommend.
Sadly my stay was not good. Having worked all day I'd been looking forward to a relaxing time at the hotel. Booked a table for my evening meal only to find there was no provision for people who don't eat meat or dairy. I follow a plant based diet. This seemed to stump the restaurant staff!! So I made do with a bowl of salad leaves and chopped tomatoes and token boiled potatoes. I really wish hotels realised vegans are on the increase and we also like to eat good quality tasty food ..... just leave the meat out. My room was basic, but clean - internet access was rubbish so I wasn't able to do any work via the net in my room. Bed was fine, however I was woken up at 6.30 by noisey voices in the corridor outside my room. A member of hotel staff was knocking on room 143 to wake the guest.......only to realise he was knocking on the wrong door!! Having woken up the guest I could hear both of them. The hotel staff member apologising profusely and an angry sleepy hotel guest who like myself had been sound asleep!! I gave up on sleep from that point so it made it a long day! I won't bother with this hotel chain again until their menu improves. In the meantime I shall take my business both corporate bookings and personal bookings elsewhere.
Stayed for one night on business. Hotel pretty full. Was given room 6 - if you are offered that one ask to be moved - the smoking area is directly outside the window in the room so you can either keep the window closed and bake in the room (no aircon) or you can open the window and have a dose of secondary smoking. Either way you get to hear people on their phones and generally chatting while they have their cigarette. Room smelt a bit stuffy - guess the last guests decided on the bake option. Then strangely at around 8pm started getting the noise of hammering and power tools (especially a hammer drill) in what seemed to be a room nearby (turned out to be a room on the floor above). After an hour of this I eventually phoned reception who advised me that the hotel was being rennovated. I suggested this would in most hotels be done during the day when most guests were out and they offered no explanation but said they should be finishing sometime soon. I asked them to get them to stop now - I had an early start the next morning - and to be fair the noise did then stop within 5 minutes. Not a comfortable and relaxing stay!
Hastily arranged visit, good facility for disabled parking,friendly reception especially when an error in double booking was reconciled. Slight disapiontment that dinning room was closed on a Sunday night, but service and bar menu choice was very good.Breakfast was a "trensher meal",with two of every thing. Steps and stairs to rooms etc, not the easiest for we "oldies" but level of comfort and, attention to detail more than compensated.Will certainly use again
This charming Hotel is easy to spot while passimg through Banbury, only the parking is bit tricky to find. Once you got lucky, parkimg accomodates even mid-size cars. The staff is very friendly and attentive. Some corner are at the edge of charming to worn - there some makeover in the near future might be appropriate. A good place to stay in walking distance to downtown historica Banbury.
Stayed here for one night while working in the area. Found the room very good for the price I paid, bed was really comfortable, signal on the tv was poor missing afew channels, decent size bathroom Breakfast was really nice and great value been in with the room price Only problem I had was the parking, there was a coach in the car park which took up half the spaces, there is underground parking for cars etc but most people parked in the car park so made it very hard for work van etc Would stay again thou
We were going to visit Bletchley Park and decided to stay in Banbury. The hotel has great parking facilities at the back of the building. Very close to the town centre, with lots of little pubs and restaurants. Our room was on the 2nd, nice and spacious, extremely clean and there was a fan in the room for the hot weather. Check in was swift and efficient, we arrived early, but the receptionist checked if our room had been cleaned, it had so we could go to the room. The breakfast in the morning was superb, great selection of cold meats, cheese and fruits. The hot menu had the usual English breakfast but also you could have kippers, smoked salmon with scrambled eggs and even smoked haddock with poached eggs, all freshly prepared. Would totally recommend and would definitely return if I was in that neck of the woods again.
The staff were lovely and I would have liked to have given a higher mark for that reason but the rooms were so poor. When we arrived we were put on the second floor ( no lift ) I have a disability so when we realised how difficult it would be for me I asked if we could be moved to a ground floor room. The receptionist was so helpful and kind and sorted this out straight away. The first room we were given made me want to cry. It was so small and dark and really dated. The carpets were old and the bed had seen better days. Second room was an improvement but still not up to what I'd expected. The entrance to this hotel is splendid as was the bar and restaurant but the rooms were a massive shock. Will not be going back unless the rooms are seriously updated.
We are a friendship club from Battle in Sussex and 44 of us stayed in this hotel for the week. From the outset the staff were welcoming supportive and worked hard to make our stay a success. Porterage was spot on, the food was good, the rooms were pleasant and met our expectations.There was proper beer in the bar and the public areas of the hotel were light and airy with up to date decor.Throughout our stay the, well led, young team in the restaurant were pleasant hard working and did everything with good humour. Most important of all, the staff helped us happily whenever we needed it and showed that they really wanted us to have a good experience during our stay. They certainly succeeded in that and we wish to thank them for all that they did.This Hotel deserves to do well and We would certainly go there again.
A combination of soft old mattresses (that ones that can destroy a night of sleep). A smelly old room with poor quality of amenities and not very clean. I stayed at hostels with much better quality of service and cheaper.
On arrival staff were very helpful. Especially on helping me park coach for night. Bit of a task getting coach to rear of hotel. My room was very nice, food excellent. Overall, nice hotel. Couldn't wish for better staff full credit to all of them. A huge thank you to the lady who helped me sort out my coach. I believe she was the duty manager. Also a huge thank you to the young lady for putting out cones. So I could put coach in car park. Tony redwing coaches of North Kent
We stayed one night and enjoyed the hotel and breakfast the next day. We walked into town and had dinner (five minutes). Overall, the building is in a good spot, there's plenty of parking, and the experience is worth the price.
Smooth check-in, friendly staff. Rooms are clean and spacious, bathroom with bath and toilet. Only downside is the carpet on the floor. Breakfast is really great: fast service, vast choice! Small parking lot in the back, very practical!
Got a very good value deal for an executive room with breakfast. The room was spacious but dated. I do prefer more modern decor. The room and bathroom were clean although we did have to ask for extra towels as only towels for one person. The over bath shower was a rather old fashioned one from the taps. The king size bed was very comfortable and we had a good nights sleep on the first floor. Our room was a long way from the central staircase with quite a lot of ups and downs to get to it. Not a problem for us with one small overnight bag but some might find it difficult. But we were happy that there was a room ready for our rather early check in. Breakfast was a cold buffet with hot food cooked to order. The freshness and quality of the hot food was very good. Rather uncomfortable chairs in the breakfast room which were low and more like armchairs. There were some standard dining chairs but all were occupied. We walked from the station which takes about 15 minutes but the latter part is uphill. Staff were friendly and welcoming. We would stay again.
This is the second time I have stayed here. Although outside looks a very old building, inside is something different. The lobby area and bar is very modern. We stayed in the Cherwell Suite, which is a lovely room. It is a nice, spacious room with a modern touch and a bay window. Despite the signs of damp in the bay window, the room was very warm. The wi-fi can be a bit slow at peak times, but it did the job. Although our room was very modern, from looking at pictures it seems that some of the rooms would need updating as they look quite outdated. The staff are very friendly here, in particular Naomi on Reception. Both stays she has been on duty and her attitude towards guests is fantastic. If only more hotels could have a Naomi! Being a hotel manager myself, this hotel ticks all of my boxes.We will definitely return.
Great place to stay as long as you don't have mobility problems. No lift...difficult to carry heavy suitcase up and down two flights of stairs.Help has to be asked for. Otherwise it was a very pleasant place to stay with handy car park (Steps up, no ramp) .Large comfortable room, dated but clean. Good breeakfast. Easy to walk in to town.
Stayed for a weekend with a wheelchair user who was excluded from all activities. Dining room, breakfast room, bar and reception, car park and even access to the bedroom did not comply with the Equality Act, which has been law since 2010. No personal evacuation plan agreed, and even then it would have to rely upon assistance in using a non-compliant ramp far steeper than the 1:12 minimum. The person who accompanied the wheelchair user gained back injury in the many attempts to get out i and of the hotel to the bedroom. The hotel staff were very friendly and did the best they could to accommodate the situation, however it was clear on their faces that they were struck by the impossibility of many of the tasks. The wheelchair user's weekend away was ruined and I would be very surprised if the hotel didn't often more than a 100% refund and a promise to make the hotel more accessible within the next 12 months. In doing so perhaps the hotel could employ that same wheelchair user to audit any changes and advise upon progression of improvements to the hotel.
Decent hotel near the town centre and about 20 minute walk from the station although there are bus stops nearby. Just a shame that it rained everyday! Hot water boiler broke down and nobody knew until I asked why I had no hot water but it was fixed with an hour.
Me and my friend stayed here for one night and I wasn't expecting anything amazing. God was I shocked when I walked in the reception!!! It is so well decorated and the staff were amazing and sooo helpful. Our room was a little dated but that didn't bother us based upon the prices we paid. All the staff wore smiles, even the cleaning staff!!! The beds were seriously comfy and bathroom was lovely and equipped with towels and bath mat. I really couldn't find a fault with the room. In the morning we went for the inclusive breakfast and it was delicious, the nicest bacon I've ever tasted!!!! We walked in and instantly greeted with a smiley waiter who asked us if we were here for breakfast and were seated immediately!!!!! We had tea and toast and a cooked breakfast and it was delicious. We stayed for Easter weekend and we even got an Easter egg from the staff for us to take home, as did everyone else in the restaurant!!!!!! I'm so happy with the service I received and definitely recommend to anybody. The bad reviews should be ignored.
Stayed here for a couple of nights as part of a course I was on for work. Easy to get to just off the M40 with lots of parking. Hotel staff were all very friendly and helpful when I arrived late in the evening. The room I stayed in had a comfy bed but was a single room so was a bit cramped in it! The room and bathroom were both very clean and seemed well looked after. Shower was hot with good water pressure. Breakfast in the morning is tasty (continental buffet and then they take your order for cooked) but the breakfast room is quite small for the size of the hotel but I seemed to get lucky and it was never particularly busy when I got there early (around 7:15) each day. Coffee is pretty strong if you feel you'll need it! Nice hotel, can tell its a bit dated but the facilities and staff are more than nice enough to make up for it. For the purposes of a business trip or just as a base to come back to you can't really go wrong.
Stayed for 3 nights in the Blenheim Suite. Very large room and bathroom, jucuzi bath. Comfortable bed and separate seating area, only negative was that the decoration of the room is slightly dated. Breakfast room is small for the size of the hotel, however freshly cooked food is a bonus.
Stayed 4 nights in the noisiest room i've ever had, facing the main road and next to the main stairs.Ear plugs essential. Room was dated but adequate. Breakfast average at best,luckily Wetherspoons in easy reach for evening meals
We stayed here for 2 nights over New Year when we came to Banbury to visit family. Check in was very straightforward and our room was spacious, warm and overlooked the Oxford Road. The Hotel has a night porter who was extremely helpful enabled access to the Hotel for late arrivals such as ourselves on New Year's Eve when we had gone out in Banbury town. There was a big New Year's Eve party in the hotel but this was winding up when we arrived back. The room and bed were extremely comfortable and we had a very good night's sleep and had no noise disruption from traffic. The breakfast was great and had a great deal of choice and the twin ding rooms are either enclosed or overlooking the Oxford Road which is very pleasant. During the afternoon I spent some time in the bar reading the paper and the staff were extremely helpful and allowed me to choose the TV channel which was nice for background noise. On the second night we stayed in the bar for a drink with family which was very pleasant and the barman was extremely courteous advising of closing times. Once again the night porter was on duty and extremely helpful and we had a good conversation about the hotel and Banbury ion general before I went to my room for relaxing night's sleep before we were due to check out. On our final morning on 2nd January we enjoyed breakfast overlooking the Oxford Road watching people returning to work before checking out. Overall, thoroughly recommended. Very helpful staff and rooms and breakfast were excellent during our stay. Would definitely stay again. I should add that it was really nice to stay here during the Christmas holiday as all of the trees and decorations were up which was lovely to see!
We had a good stay & were happy with the hotel for the price. It's an attractive character property with ample free parking & a superb location close to town. The interior is nicely done, well kept & has a boutiquey feel despite having 64 rooms. Front desk staff were friendly & helpful as were all restaurant/bar crew. Rooms are quite simple & would benefit from a spruce up but ours was spacious, quiet, & beds comfortable. Some rooms including ours have a split level bathroom which we loved but may not suit everyone. Extra brownie points awarded for plentiful hangers & drawer space. We ate once in the restaurant & food was mediocre, the menu unthrilling & the dining room lacking in ambience & people - though I believe the hotel gets the bulk of its business from mid week trade & this was a weekend. To sum up - the hotel does a good job for the money, has a capable, friendly team. & we would return (but would eat out).
A lovely hotel which has been refurbished to a high standard. Nicely decorated for Christmas. The room was big and clean but I did find the bed uncomfortable. Nice breakfast but unfortunately no marmite which my partner particularly wanted. We had a bit of an issue at checkout over the price but was sorted by the Manager.
This was a good hotel with excellent service from smiling cheerful staff who were always happy to help and advise you.The rooms were clean and cosy and the breakfast very good,The hotel position within walking distance was a bonus.
At the departure we were stuck at the car park due to weather/snowing, and Dora from the staff was been extremely helpful by helping us to make sure that removed the vehicle safely and personally helping to clean the path - would like to say a big thank you from the whole bunch of us at DHL, thanks to her we managed to come home safely and on time.
The staff in this hotel are very friendly and efficient this morning we woke to snow and our grandson built a snowman they got him a carrot and some raisins for his nose and eyes well beyond the call of duty but very important when you are 6,a big thank you to them.The room was very clean and warm and the breakfast excellent .
Pleasant stay though extremely noisy due to Christmas parties on both Friday and Saturday nights. This was dealt with by the Duty Manager efficiently and quickly. The staff were all very helpful. The rooms are a little outdated and the lack of a lift is an issue as you can't get to the restaurant without climbing a few stairs.
Waited ages for too cold pint of beer. Apologetic young waiter. Long wait for food. No warning that they were hectic elsewhere otherwise Id have hone down the road for a curry. Room small but ok and location handy for where I need to be. WiFi free so good. Large screen tv good. Desk a bit small for working.
We had a winter saver offer and arrived at the hotel to stay two nights 25th/26th of November and were allocated room 134, very nice room and spotless but no heating and was told by reception it was on a timer and would come on at 5pm how ever they did over ride this and turned it on. At this time of year it would be nice to have a warm room on arrival and not an ice box. Evening meal very limited menu and for the money not something we would do again. On retiring to bed we found an instruction on the window not to open it we now know why, the noise from some sort of generator running 24hrs was diabolical resulting in very little sleep. On the morning we told reception about the noise and to their credit moved us to another room [Bloxham Suite] which was very nice. At breakfast on the Monday morning a couple told us that had been in a room they could not stay in due to the generator noise and had been moved other couples had the same problem in several rooms [ this hotel has a serious problem with the generator noise]. Breakfast was good on both mornings, no resturant service on the Sunday night only a limited bar menu which ment we had to find else where to eat, the staff are very good and do a good job given the tools they have to work with. The managment of the Banbury House Hotel need to up their game and give customers a better experience. GD
What can I say a fantastic Sunday Lunch with my other half and his family! Staff were lovely, food was fantastic and well portioned and a great price!!! The waiter was superb and really well organised and helpful, we all had the set menu, three courses and it was delicious! Well done!!!
We stayed here while on a coach trip to the Cotswolds and found that staff were very friendly upon arrival and during our stay. Although the room decor was quite dated, it had all the essentials we needed for a one night stay. The room got quite hot at night, but we slept well and thought the bed was clean and comfortable. Our evening meal was fantastic, with three courses that were fresh and delicious. Drinks at the bar were moderately priced which is expected at hotels. We had a great stay and would recommend to anyone wanting to stay right near the centre of Banbury.
Although we only stayed for one night we were very pleased with everything and plan to stay longer next time and make use of all it has to offer. Clean, friendly, ample parking, good location and not expensive. Although breakfast is not served until 8am on Saturday they accommodated us arriving 15 minutes early to aid our early departure and were prompt with the food etc. Very nice breakfast.
Stayed for 3 nights when visiting relatives. Compared to other hotels we have tried in town this was excellent. At £58 a night it was more that £30 less a night than competitors and the rooms and decor were much superior. Didn't have breakfast in house so can't comment on the food. We shall be going here every time in future.
Stayed here and it was good enough for a stopover. The lobby area is very modern but the rooms could do with some modernising. Everything was functional, although our bathroom was a bit strange in that the toilet was right next to the door which was a bit weird as the bathroom was huge so could have easily been moved. Breakfast the next day was very nice, liked how it was all cooked to order and plenty to choose from. Perhaps could offer veggie sausages for breakfast though.
Horrible experience at this hotel. Poor staffing with many having a language barrier. Very tired hotel in desperate need of a refit. We were given pint glasses for out gin and tonic and e bar man fifth know what brandy was and tried giving my friend various other drinks. Parking is very overpriced at £20 a night especially when is is advertised as valet service but you end up parking the car yourself as the porter gas gone home at 8:00pm. This hotel is well priced because it is desperate. I would recommend spending a little extra per night and get a much better hotel, service and experience. I will never return here and would prefer to sleep in my car than this hotel.
banburyhouse, Front Office Manager at Best Western Banbury House Hotel, responded to this review
Dear Guest, Thank you for taking the time to put your review on Trip Advisor however I believe you have the wrong establishment. Parking at the hotel is free of charge and we do not offer to park your car or a valet service. All public areas within the hotel have undergone an extensive refurbishment and are not in desperate need of a refit. Please can you remove this review or place on the correct hotel. Kind regards Carina Harrison
I have just returned from leading a group holiday staying at Banbury House. The food was very good, waiters excellent, the reception welcoming and helpful and the bedrooms spotless. Nothing was too much trouble. Thank you.
We booked in for a significant birthday away from home for two nights. Fortunately Google Maps was spot on as without it we would not have found the hotel. Georgian shell well fitted out in a modern style. As Best Western loyalty scheme members we got an upgrade to what was termed a suite. Actually a large room, goodness knows what the ordinary rooms are like. Decor was very tired with wallpaper splitting and curtains not matching. Furniture was not working for occupants neither suiting business or tourist travelers. NO FRIDGE unlike other BW houses. Our request and their promise to make our stay special had not been transmitted to the duty staff. Initial occupation of the room was a struggle. However, the Portuguese duty manager and his wife rescued the situation. After that they got into their stride. Bed that felt soft was actually a great nights sleep. Breakfast was cooked to order- a real rarity these days. Scrambled egg was far too salty though. The hotel is the only one in "town " as the others are on the ring road serving business travelers. Well located and 10-15minutes walk from the town centre. We elected to have dinner in the hotel on the second night as Banbury is not blessed with a great restaurant scene. Small menu well cooked and presented. Overall a very pleasant stay after the shaky start.
Spent many nights here. Staff are friendly and professional. Restaurant was not as good I one would hope, small portions and just not as good as it should be. Room was OK clean and bed was very comfortable. The parking can get busy, but never went without a space. Not a flagship best western but it's OK. Tip to the owner, go to the best western at Buckingham, look at the salads and hot meals....the service and quality.... You can learn a few tricks here.
We stayed at this hotel for 3 nights whilst motogp was on. The hotel is very well situated to get to Silverstone. It takes about 20 minutes to get there...maybe longer to get back! It's located in Banbury town centre and all shops, pubs and restaurants are in walking distance. The hotel has a very friendly feel to it...from the ladies on reception to the staff behind the bat to all the waitresses at breakfast, the service was excellent. We ate at the hotel on one of the nights and found the food really nice. Breakfast is amazing. Cereals and pastries are buffet service but everything else is ordered from the extensive menu and cooked freshly. I suppose my only niggle would be the room. It was fine...lovely and clean and reasonable size but I'd say it's in need of an update. The bed was a bit squidgy for my liking. Apart from that it was perfect and we won't hesitate to come back again next year!
It is one of the best hotel with very suitable bad , I have never meet better bad in my life at the other hotel. Also when I disscused with one person from Germany about quality of hotel he mentioned that he was in UK in the same place , also he confirm my opinion. Very good choice.
We arrived as part of a coach tour on the Monday and were allocated room 107.Looking out of the window onto a flat roof we could see an extractor fan just yards away.This , as we later found out, was on all day until 11pm , before starting-up again between 5-6am.With the bennefit of hindsight we should have asked to change rooms as this definitely, despite wearing ear plugs, affected our quality of sleep.Apart from this the room was fine.We were booked on half-board basis and were among the 23 coach passengers dining in our own room.There seemed to be an issue with the late arrival of the porridge some mornings and there was the odd gripe about the service , which at times was on the slow side, but overall I thought it was up to the relatively high standard of other Best Western hotels I have stayed in.
Have stayed here for 3 nights in August for the last 27 years. Well appointed, friendly and welcoming staff, comfortable non smoking rooms with en-suite facilities. No lift, many rooms convoluted walk from Reception, involving stairs. Only eaten breakfast in restaurant, wide choice of continental and full English fare. part buffet, part waiter service. Mildly irritating tendency to deliver next course before checking previous course has been eaten! Room service available. Not the cheapest hotel accommodation. Car parking adequate but a little cramped for peak demand. Busy, experienced wedding party catering, though not tried. Suitable for business needs or tourism in the area. Wi-fi. 3 suites and self catering options available. Walking distance of Banbury Cross and town centre.
This was not my first stay here. Absolutely fantastic the staff were exceptionally polite couldn't do enough to help. The modernisation of the public area's fantastic, bedrooms need a little updating but are very clean, and well equipped.
This hotel is on a very busy noisey road, so when I checked in I asked if it would be possible to have a quiet room. The receptionist immediately snapped back "did you request one when you booked" ? I pointed out that when I booked the room I wasn't aware the hotel was on a main road. After some huffing I was passed a key and assured this was a very quiet room. Well, if this was a quiet room the others must have been as noisey has having a bed on runway number 1 at Heathrow airport. My room was right against the road at the front. I couldn't be bothered to walk all the way back to reception to be asked to be moved . . . what feels like a 10 minute walk through a maze of corridors. The room was dusty and very dated. The hotel is very tatty and dated. Carpets are all thread bear. At breakfast I arrived at 0650 to be told, sorry snapped at, that chef doesnt start until 7am and she, the waitress, would not take my order. The room was full of men in suits all tapping their fingers waiting for the. Lock to hit 7 and the waitress who was milling around to take their order. This hotel does not do service or anything else particularly well. For the money they charge it represents very poor value. But I guess they thrive on the la k of competition. In future I will be staying at the Premier Inn.
The room was small. The bed was too small for a double. It was also too soft for my taste, I think the springs were collapsed. Be aware that there is no lift. The reception staff weren't good. We booked a double, we only got one key card. I asked for another but was told "People often don't return them and they are expensive so if you can manage with just one, we would appreciate it". We often book Best Western because they are usually reliably good. We will be staying somewhere else on our next visit to Banbury
We use this hotel when attending family gatherings nearby. There appears to have been a wholesale redecoration, with a nice new bar on the main floor, and better carpeting and furnishings in the rooms. There is no elevator, but the helpful staff were very quick to find a ground floor room for our friend who was on crutches. Breakfast is good, cooked to order except on Sunday. A good choice in Banbury.
This is a very nice hotel situated a couple of minutes walk from the centre of Banbury. The room I stayed in was medium sized but had a full sized bathroom. The bed was a little soft for my taste, but still comfortable. I stayed on one of the hottest days in June & felt like I was melting! There was a fan provided in the room, but unfortunately this did little to help. Air conditioning would have been great! The restaurant is light & modern. The food is excellent, though the full English breakfast served in the morning was on the small side.
Superb room. Food was amazing. This hotel is a credit to this hotel chain. The manageress was so helpful. Highly recommended. Only 20 miles from Oxford. 25 minute drive from bicester designer shopping outlet. Intended to stay for one night but decided to exstend my stay. Plenty of things to do and see in banbury. Will deffinately return to stay here.
Spent one night stay whilst attending an exhibition at Silverstone. Check in was quick and room was basic but pleasant enough for one night. The window in the room would not stay open and required the ministrations of a member of the bar staff to fix the problem - housekeeping staff were all away home. On close inspection the entire window frame was in poor condition and probably could do with replacement. It was very warm in the room and despite the window bring open and the fan being on it was uncomfortable. I ate in the bar on the promise of watching the Europa League Final. The food was good and the service excellent - managed by Nikki with a smile. However the television set top box was not working meaning we saw about 15 minutes of the first half. Disappointing.
We stayed in Banbury house in May 2017. It was a great place from where we got to explore the cotswolds and oxford. The hotel is in a georgian house but has recently been updated. It is what you expect from a Best Western. Good standards: clean, good breakfast with warm eggs etc freshly made after order (included), wonderful room with strong shower (!). There were some meetings in the hotel but we found there was enough parking. If needed, the staff will show you spaces of what you think is next door, but turns out to be part of premises. Banbury itself does not have the same atmosphere as the villages we visited. Therefore we chose go drive out each evening for a pub in one of the surrounding villages. Some great places around in only 5 minutes. We booked this as part of package with Stenaline NL: great value for money! Highlights of Cotswolds, Oxford an Blenheim within a thirty minute drive.
Stayed here for 2 nights attending a wedding nearby. Great location for exploring Banbury, parking at the rear and the staff were as helpful and friendly as they could be. Rooms a little tired but clean and comfortable, we got upgraded to a suite and the room was very spacious.
Stayed for one night on B&B basis. Check in was friendly and efficient. Our room was very large and comfortable, huge bed, flat screen TV, plenty of tea/coffee etc. Bathroom large with full size bath, lovely toiletries and large towels. Breakfast was excellent, cold table had cereals, fruit, juice and pastries etc followed by waitress served full English, all cooked well and delicious. The downstairs areas (bar, lounge, restaurant and reception etc) have all been refurbished to a very high standard. Other good points, location is a few minutes walk into town and there is plenty of private car parking space behind the hotel.
Stayed for 1 night, foyer and bar area nicely decorated since I last visited. Room was large and comfortable but the pipes were noisy and disturbed my sleep. Breakfast was fresh and tasty although more room is required for juices and cerial.
This hotel has a comfy bed, it was softer on one side I suspect it was due to wear never the less I slept very well. Quiet surroundings short walk down to town center with a few restaurants. I have to warn you that there is no air conditioning so I suspect the room to be quite hot in mid summer. But when I was there it was just right. Breakfast buffet is quite poor, only ham and cheese and some serials, but the staff will cook you something hot from a breakfast menu. You might want to add some extra breakfast time for that. The breakfast restaurant is also quite small, so avoiding the rush hour is also a top tip.
It does not matter how much or little you spend the service and quality of the food is so good it makes the day better. Not only does the Hotel look inviting from the outside it is also bright, cheerful and relaxing on the inside and always a pleasure to visit.
We upgraded as a treat, the room was fantastic, clean, comfy and very bright. The food was very tasty, (warm breakfast plates would have been lovely) All Staff were helpful well polite, visible and keep very busy.
After being let down at a hotel we had booked, we came across this one. Two delightful young ladies on reception, very bubbly and helpful, hotel was very clean with great food. The only downfall was the bar, very poor selection, no brandy of any form, not a lot of choice on draught, and limited bottled stock. Breakfast was lovely, again with great service. Would recommend if you are in the area.
Stay here most weeks and the welcome is warm and pleasant. Always willing to help and accommodate you if they can. Most rooms are modern, some older room. Great value for money. Lounge has recently been modernised and is excellent, new menu is good quality and reasonably priced. Give it a go and see for yourselves, if you can get a room which speaks louder than any review!!
We stayed here on a family visit for a whole week, My boy was sick and happened to throw up on the bed the first night and the staff was so helpful to get new sheets and bedding and asked the next day how he was, great service minded staff. Breakfast was great and waiting staff very friendly and helpful to accommodate for my boys food needs as he isn't used to full English breakfast. Hotel is positioned close to the road but you dont here much noise from outside, Rooms are a little outdated and a little uneven on the floors but its a very old building and that gives it character. Room service was great really nice food that was very nicely cooked, great flavour.
Absolutely beautiful hotel. Upon arrival we were met by the lovely Gabby. Friendly and very helpful. Rooms were immaculate and the hotel was spotless. All staff were brilliant. Could not have chose a better hotel. Infact not even going to try. We shall book here every visit. Thank you for a fantastic weekend. Well done x
We had a great time at the BW Banbury Late booking rang direct as their website suggests and was given an extra bit off the price online arrived parked easily reception staff were brilliant very nice and even given the use of our room before allotted time room was very clean and spacious bed was massive 3 sets of pillows next morning breakfast was lovely and when we left we were again given great service by Gabby and Nikki on reception thanks Banbury
Location is good, parking is a nightmare, lobby and public areas modern and really nice, bedrooms dated, 80's feel! Staff need customer training Breakfast room too small and a nightmare, food not replenished, long wait over half an hour for hot food, beds soft and saggy. Not a patch on Wroxton Hotel 10 minutes away
We were en route to Broadway to use a gift stay so rather than waste a day travelling we came down to Banbury the night before. First, possibly a slight niggle, our room was adequate but then we obtained the same through supermarket vouchers and to be fair Best Western accommodated us despite the supermarkets allocation having been used up - The room was clean and functional with the usual tea/coffee facilities and the bed was comfortable. The access would be difficult for lesser abled as it is up and down stairs throughout the building. The reception, lounge and bar are very well presented I dare to say immaculate. The staff were all very friendly and helpful and here a special mention for Janet (and her young assistant she appeared to be training whose name I did not get) who served our breakfast - She was most friendly and very attentive. The review is slightly down due to he bedroom but all in all a very pleasant place to stay.
Booked in for one night only last Thursday for a single room. Late arriving, however, welcoming staff. Offered room service Prompt and very well presented Wake up call - good job as slept so soundly. Satisfying breakfast Buffet and a cooked to order Very friendly staff Enjoyed my stay enough to book another night this Thursday. This time trying the double room just to give me a tad more space
Good hotel in the centre of Banbury. Easy to find and convenient for the town centre. There is parking but it is a little tight. The reception area and bar have been done up recently and looks very stylish. The bedrooms area little dated but perfectly functional. Staff were friendly and keen to help. Would visit again.
We hired conference room and hot and cold buffet with puddings and coffee. there was 16 adults and 6 kids, the food was brilliant and plenty of it. All staff where brilliant. We had amazing time everyone enjoyed it. Thank you Banbury House Hotel and Carina for all your help.
Friendly welcome. Good location close to town centre. Plenty parking. Shower was a poor dribble, apart from that, room was adequate for our needs. Comfortable beds. Plenty tea bags and milk! On a main road so traffic is noisy so ask for a room at the back. Only meal we had was breakfast which was lovely - cooked to order - great selection. All staff were lovely. If we return to the area will definitely stay again
The location is fabulous - a five minute walk into Banbury centre from the hotel. It's characterful with its central staircase and most welcoming, comfortable and clean. All of the staff were friendly and efficient and happily accommodated my requests, particularly the Reception staff. I had a really lovely stay - thank you so much :-)
The hotel itself is quite nice and not poorly located to have a short walk to many of the local restaurants and pubs. The one thing keeping this from getting a 5 would be the breakfast service. It's very slow and the food is sometimes not cooked as requested.
well visited this hotel a couple of years ago when working in the area. it wasn't the first choice but Banbury during the week is a difficult place to get hotel rooms and wasn't exactly impressed then. stayed at the hotel last week and was dreading it but What a Transformation .... the owners have finally spent some money on the place and the hotel looks sharp now. enjoyed the visit and the food and if the rates are right will be back. the hotel seems busier as well compared to last time.... keep it up
Visited for an overnight stay 29/30 October. Having a severely disabled wife who requires the attention of two carers I telephoned the hotel to book a disabled room for myself and my wife and a twin room for her carers. During the conversation I checked whether or not there were any steps to negotiate, whether the disabled bathroom had a shower unit and if the dining room was on the same level as the disabled room. I was assured that there were no steps to be negotiated and that the dining room was on the same level. Upon arrival we found the entrance for a wheelchair was up two deep steps at the side of the building which required a ramp to gain access. The ramp the hotel provided was so short that it made a 45 degree angle and was extremely dangerous. Once shown to our room we discovered that the disabled bathroom was cramped and not suitable for anyone requiring carers to assist and that the shower required stepping up into rather than being at floor level. The shower itself was highly dangerous and very slippy. We had asked whether we could have sheets and blankets on the bed rather than a duvet and had been told this was possible, however on our arrival we discovered that the bed was still made with a duvet. In addition, outside there was a boiler flue outside the bedroom which made such a noise that it was impossible to get a decent sleep. We booked a table for breakfast for 4 people, which included my wife in her wheelchair, as there was only one table which was suitable. Having attempted to get this table three times in the morning, we were eventually given a table outside of the restaurant in the hallway at the bottom of the stairs, between the stairs, dining room and kitchen and which was nothing more than a "wind tunnel" with staff and guests passing by continually. The ramp for the side door access is not readily available and someone from reception has to be called to assist with the placement of the ramp. I would suggest that this is a serious fire risk, as if there were an emergency, how would anyone needing to exit the building this way be able to. Finally, during our stay, at no time did we ever see anyone from the management to whom we could raise these problems. I have written a letter to the hotel raising these points but I would definitely suggest to any disabled persons wishing to stay here that they look elsewhere for more "disabled friendly" accommodation.
My wife and I stayed here over a weekend and were quite satisfied with the overall experience. Check-in was carried with the minimum of fuss in a polite manner. Our room was on the second floor and was of a reasonable size with the usual complementary tea and coffee tray. Although the decor looked dated it was clean, as was the bathroom. The only down side was that the bed was on the soft side, we preferring firm beds. I also noted that some room doors were very close to each other, therefore inconsiderate neighbours could be a problem if they are slamming their door closed. There is a small bar near reception but during our stay there was a restricted selection available. The restaurant is quite small but more than adequate during our stay although on the Sunday morning it was hectic with some delays. The delays were dealt with efficiently by the staff who, without exception, were pleasant and helpful. With food being cooked to order there is a wait but both dinner and breakfast were tasty and well presented.
Stayed for one night - wasn't sure what to expect as I had seen mixed reviews. The reception and bar area have been recently refurbished to a very high standard. Room and bathroom were spotlessly clean and comfortable. Double bed on the small side and not the most comfortable but fine for our stay. The bar area was lovely & cosy for a drink after dinner. Did not eat at the hotel - £15 for breakfast is far too much. Dora on reception on our departure was so helpful and friendly - she was delightful! We were able to leave our car in the car park after check out which was a bonus. Would definitely stay here again.
Beautiful Georgian building to spend sometime at, great position to walk into town or walk along the peaceful Oxford canal. The reception, bar and dinner room have been very tastefully refurbished. The room we had was spotless ,very spacious and charming. The staff were exceptionally attentive and pleasant which make a difference to a stay at this hotel. Food we had for breakfast and dinner was very tasty with a good choice of reasonable priced wines. We would return to this hotel at the drop of a hat. So well placed for visiting the Cotswolds . I certainly recommend a visit to this Best Western Hotel.
My wife and I have stayed here a number of times in the past and stayed this time for one night. We were welcomed by a very pleasant receptionist and check-in was uncomplicated and quick. We had a king executive room located some way from reception and to the rear of the hotel which is good as there is no traffic noise at the back. The Bed was excellent and a large en-suite with a good size shower, although I could not get the water temperature just right, and had to settle for a rather Luke-warm shower. At breakfast we asked if the mushrooms were fresh and were told they were, however on tasting them we were convinced they were tinned. Apart from that the Cooked breakfast was hot and of good quality and the fried eggs excellent. We will certainly stay here in future.
From what I understand, they have been renovating this hotel. Location was great and we checked into the Blenheim room and to say we were disappointed is an understatement. The bed was comfortable however the seating areas were of poor quality, small and worn. The worst part was the wallpaper. Seams separating and bubbling and areas of patching. Just not worth the money we paid but breakfast although good was a long time coming and we were the only ones waiting on it.
This place has just had a big refurb and seem to have sacrificed every aspect of customer service in the process. The restaurant is far too small so eat somewhere else and don't expect to eat breakfast in a hurry, there aren't enough tables, they are too close together and the kitchen staff can't keep up. Great food but served in a gimmicky frying pan which made it impossible to eat - shame that i had to send half of it back, but I had no means of eating it. Shame that this place has put image and appearance above everything, the bar is a real heath robinson set up which the receptionist is supposed to operate in his/her spare time. OK as a business stop over but if you are looking for a nice stay - look eleswhere
nice entrance way which has been recently refurbed. room is quite basic but was clean and functional. better curtains would be helpful as the ones in place did not cover the sides of the window and it appeared as though there must have been a lamp post of something near my window. staff were pleasant and the food in the restaurant was nice enough. my only problem was that around 3am a group of people congregated outside of my window and woke me up chatting however, I was likely unlucky.
Booked a room with a "walk-in" shower (why don't all hotel rooms have these?), which turned out to be furthest from Reception, and quite an assault course of corridors and stairs to negotiate (no lift either!). But the room was clean and comfortable, though lacking those extra touches that make a stay memorable; like no bottled water, no biscuits with the meagre tea making facilities, no free shampoo or conditioner. The staff were friendly, and welcoming, and the evening meal in the restaurant very good. All in all a satisfactory stay, but we will not be rushing back, there was nothing exceptional to make it stand out from the rest.
quaint hotel, good distance from the town for a wander, fantastic and friendly reception. Rooms comfortable but not overly flash. Snower good ( i like the purple shower gel) Dinner quiet nice and attentive staff. Breakfast really good with a great hot choice cooked fresh ( kippers yum) Parking onsite Internet could be a bit stronger in the room but was ok sitting in the lounge area.
Very nice stay here over the last few days. Have refurblished hotel since we were last here and this has made a great difference to the overlook and feel of the outside and inside decoration. Well done! Very nice room and excellent breakfast. Couldn't fault it..
Being only a few minutes walk from the centre of town I was not expecting too much. But the rooms were good and had a view over the town and the countryside beyond. The staff were all very helpful (copies of suggested walks) and the bar service with food was all very reasonable. Breakfast was average though. Having only ordered half of the items on the cooked breakfast (egg, bacon and fried bread) I think it is a bit stingy to then only have one piece of bacon and tiny bit of bread. It was also odd to get up each time for a cup of coffee (not very hot and out of a thermos) but pots of tea were delivered to the table - why not the same for coffee? Overall though a very good stay
I stopped in this lovely hotel last month, and I was very pleased with the hotel and all the staff I met. My room was lovely and I really enjoyed stopping in it The breakfast was freshly cooked to order and a very good selection was available for everyone's taste. Would I stop again? Yes defiantly
I stayed here a few months ago in the middle of refurbishments and it was not the best given the work being done however I decided to not write a review until work was completed. Well I'm back again and although work has been completed i am a little confused... The reception area bar breakfast area and main staircase has been beautifully upgraded. However when you head upstairs you step back in time as none of the rooms have been touched and it looks like a sad 1980s style hotel. Old fashioned small rooms good TVs poor wifi. No double glazing which is annoying as there is a very busy road outside. I came down for breakfast and not enough places for diners???? They had an overspill room which was not set up. It's an ok hotel but I think I will be staying at the Wroxton as they are charging more £120 b&b for no where near the service you receive elsewhere. Look forward to seeing the rooms done properly.
Stayed here for 3 nights. I needed to be near my sisters house so it was a great location in the centre of Banbury. I have to say the staff were lovely. My big issue/challenge was that I was coming from the USA for a couple of weeks and had a suitcase. There isn't any lift/elevator in this hotel and my room was so far away, having to navigate a few staircases and fire doors. That being said they did offer to help when departing. I found out that because it's a listed building, they are not permitted to put a lift in. So, forewarned is forearmed. Breakfast was included and the waitress each morning could not have been any nicer. For me, it was the type of property I needed simply because I needed a bed for the night.
This was my second visit as part of a group in a couple of months, the first was marginally better, but for a Best Western I expected much better. There was no draught beer in the bar, actually no keg beer either only very cold bottles in their fridge - you don't keep real ale in a fridge. There was only one person serving most of the time & we were a group of about 50 (it hadn't been any better on the previous visit when numbers were nearer 80. The pate starter had absolutely no flavour. The salmon came with a dill sauce already on it, no option not to have it. On a very hot, steamy night the dessert was sticky toffee pudding, the saving grace was 3 of us who asked for an alternative got a very good sorbet. And finally the coffee was like treacle
Generally good, the room was a decent size, and comfortable and the staff were very polite and helpful. Unfortunately the rooms weren't very sound proof, so could hear people talking in next room. The floors creaked a lot, and no double glazing. So being at the front, could hear the traffic quite clearly. Was very well placed for a short walk in town at night, and a short drive to Silverstone every day. Would stay again, having said this, though.
Stayed here for a two day business trip and I would say it was ok. The interior is quite old but clean and charming. Weak W-Lan on the rooms. The breakfast however was really good as it is in many places in the UK. You can choose various version of eggs(scrambled etc.) which were freshly made for you. Several juices, cheeses, marmelades etc. as well. I would choose this hotel again on my next trip to Banbury if I would have to.
We booked 3 night stop over the Bank Holiday weekend with a view to using the hotel as base for the Cotswolds. Having stayed at a very tired Best Western the previous week our expectations were low. However, from the moment we walked in the staff were friendly and went the extra mile. The reception was bright and airy and our room had been recently redecorated. Breakfast was pretty decent too and the hotel was well place for the Cotswolds, Warwick, Stratford upon Avon and Banbury itself. We thoroughly enjoyed our stay. In order to get an excellent score from us the room could have benefitted from air con and not a fan and breakfast on one of the days was a bit chaotic given a large Golden Wedding party.
Its a nice hotel but just misses being excellent the hotel appears to be a few seperate houses combined into one breakfast is very nice but the waiting staff are not all as sharp as could be as they don't clear quickly or notice the users needs
stayed overnight at this hotel when attending our nephew's wedding and the only fault was no lift and many rooms are a long way from reception. We found the staff extremely helpful and in particular the housekeeper Sharon who was absolutely wonderful and found us a room nearer.. Also Dora on reception and our breakfast waitress Janet. The room (116) was a bit small but light and clean. It was good to have a bathroom with a window rather than just a stale smelling extractor system as most are these days. There is also adequate free parking. We would certainly stay there again.
This hotel was booked for a business stay, the reviews showed that the hotel had recently under gone refurbishment but like all the Best Western Hotels I have stayed in this hotel was just as bad. The hotel reception had indeed been refurbished which looked quite welcoming unfortunately this does not extend to the bedrooms which are tired, old and tatty, I stayed in a standard room which was well worn, a small room with a double bed with lumpy pillows and a creaky sloping floor! The room faced the main road with only single glazing so was noisy with traffic, being a shift worker I asked to be moved but this was declined, had the booking not been made by my company I would of walked out as the room was not worthy of the price, there are a lot better budget hotels offering far better quality in the area, in fact a woman was complaining about the poor quality of her room at the time of my stay. Unfortunately the majority of the staff were of Eastern European origin and had a poor understanding of English which did not help when trying to resolve a problem. Breakfast was served in a small dining room, which gets full quickly and you have to wait for a table, a small limited continental buffet breakfast is available and a full English breakfast is cooked to order. A very limited bar and restaurant menu is available at lunch times and evening times, at the time of my visit the restaurant was closed due to a wedding party and is closed on Sunday's. I did however use the restaurant on the Monday and wish I hadn't as the burger I ordered was undercooked and gave me the runs! THIS HOTEL IS BEST AVIODED
We were in a room, that was as far away from reception as you could get, up on the second floor with no lift. The room was clean and comfortable and staff were friendly. Breakfast was good on two of the three mornings, but on the Sunday was meagre. Bar prices were high, and restaurant menu was not good. However, we were within walking distance of the town, with many restaurants, which we went to.
This is our second time at this hotel, the first time was last year when it was being refurbished, this time it's all done and looks great, we are Best Western Platinum card holders but they still looked after us, the room was very clean and very comfortable. We will defiantly return to this hotel when we have the chance, not far from the town centre which as lots of shops within walking distance, we wished we had stopped longer now but could only stop one night this time
Good quality hotel; the communal areas, rooms and dining room were all to a high standard. The rooms we had were on the second floor: this involved carrying luggage up 40 stairs as there was no lift, although it appeared that assistance was available from staff if required. There were also a few rooms on the ground floor for disabled use (although the access to the hotel did not seem the most wheelchair-friendly) A code is provided on check-in for the wi-fi, which seemed to work fine in all areas of the hotel. The room itself was clean and to a good standard, as was the bathroom. The bed was comfortable and a telephone available to contact reception if required The bar had fairly comfortable seating and a reasonable range of drinks at a price comparable to most hotels We pre-paid for breakfast at the hotel. There was a reasonable selection of cereals, meats, cheeses and breads for continental breakfast. The cooked breakfast was a little expensive for what was provided: only 1 of each item was provided, regardless of how many types of items were requested All in all it was a reasonable accommodation as a stop-over point mid-journey at a good standard for the price.
This is a lovely hotel just a few minutes walk from the town centre. It has lots of character, being made up of several Georgian houses knocked into each other. It is a bit of a rabbit warren inside with long corridors and steps everywhere. I spent four nights here on a coach tour. There is an air of old fashioned hospitality. Suitcases are delivered to your rooms for you - and this is one of the few hotels which doesn't make coach tours feel like second class citizens. I had a pleasant room, a small double, at the end of a corridor overlooking the car park at the back of the hotel. It was quiet, nicely furnished and clean. It might have been a bit snug for two but there was plenty of room for me. It had pleasant decor with cream beige walls and carpet and rust and brown curtains. There was a small flat scree TV, hospitality tray with biscuits, trouser press, ironing board and safe. It also provided an arm chair as well as a chair for the working area. The bed was comfortable and lighting reasonable. I had a small shower room off with an excellent shower and good towels. There was a rubber shower mat AND a towelling bath mat too. My only comment would be that the only place for my sponge bag was above the toilet. We had our own small dining room laid out with small tables seating 4 with crisp white table cloths and beautifully folded deep red linen serviettes. There was a good choice on the menu with three choices of starter, mains and deserts. Vegetarians were well catered for. Service was attentive but not intrusive. Meals were attractively presented, well cooked and generous. The beef was particularly good. The only problem was deciding what to choose. Breakfasts were in the main dining room overlooking the front of the hotel. They were equally generous, especially the cooked breakfast with black pudding and fried bread along with the usual bacon, sausage, mushroom, tomato and baked beans. There was plenty of toast as well as croissants and a selection of Danish pastries. I didn't need any lunch. If busy, service could be slow as there was only one member of staff taking orders and the breakfast was cooked to order. My only criticism was the sausage was slightly underdone for me and there was no fresh fruit, although there were prunes and tinned grapefruit. I collected an apple from the bowl at reception.
Very disappointed with this hotel thought it would be so much better. Room was old dated and disgraceful. Breakfast was OK although the room where breakfast was served very small and not very comfortable. Overall a poor hotel and not one I would recommend.
We checked in on a Friday afternoon, first impression was of a modern clean hotel with very helpful and welcoming staff. There are a lot of steps up and down to certain rooms but once we were at our room it was very pleasant. Freshly decorated very clean and comfortable. We didn't want a full meal that evening so we went for a bar snack. It was the usual pup type snack ...nothing to rave about , perfectly edible but, £13 for scampi and chips??. We didn't eat in the restaurant so I cant comment on that. Breakfast was ok...again a full English on a medium sized plate was £15 if you were on room only tariff. There was some kind of function on at the time of our stay and at our 2nd breakfast we felt a bit ignored,we had to ask for all services as they were totally consumed by the other guests. I would rate this as one of the best Best Westerns I've stayed at, and I've stayed at a lot. Would I go there again.......yes definitely.......would I eat there ....maybe not.
Pleasant stay and accommodated for our 14 year old in same room. Banbury good location for Cotswolds and centre of England. Banbury good shopping centre but rest of town tired looking. Plenty of parking at hotel
Horrible small room, tiny double bed far too short with lumpy pillows and the shower was a joke. As a loyal Best Western customer - this was not a good experience - worst hotel room I have ever stayed in.
breakfast was not as on menu no prunes or apricots when we were there no vegetarian option ie sausages people waiting for tables need a few more staff very pleasant our room was quite a trek clean apart from toilet had not been flushed and workmen loud in room next door which we were not warned about overall not a bad stay comfortable bed spacious room
Well situated for the town of Banbury and free parking with plenty of space, this is a decent hotel, room could have been better - a little tired but a nice bar area and breakfast room and the quality and choice was very good. What really stood out was the excellent customer service from the staff which couldnt be faulted, will stay again.
Recently refurbished and entrance and bar areas were lovely. Room good too. However when we got to our room there was a letter explaining there was a problem with one of the boilers and we may experience problems with the hot water supply -the advice was to try to take a shower outside the busy times But there was not hot water at all despite us checking in early. They knew this when we checked in but not a word said. It did come back on but several hours later. There was a distinct lack of staff in the evening and guests had to find staff to get a drink or a meal, and when our meal arrived we then had to go looking for sauces and steak knives!! We also asked for draught beer which was on the bar menu but we were told they only do bottles, a short while later a pint of draught was brought from downstairs to one of the other guests!!! Not a 'Best' Western at all and not one I would rush back to. Shame when they had obviously spent a lot of money on the place
Stayed for 1 night on a business trip Improvements to the reception areas have brought the hotel sympathetically up to date. Problem is these haven't been expanded to rooms and areas above ground floor. Taps in room very hard to turn off and heating very hot in room overnight Breakfast lovely but new design and furniture in room makes everyone a bit squished in. No space on self service table to actually put bowl down to get cereal, fruit, pastries etc which was awkward Overall improvement to hotel good needs refinement consideration for guests and extension to rest of hotel
excellent hotel lovely décor in reception areas staff extremely helpful good position for touring round the beautiful countryside would definitely recommend this hotel was here for a family occasion and every thing went very smoothly
I would just like to give you some positive feedback on our weekend visit to Banbury House Best Western last weekend. My husband has a platinum rewards card as he stays away regularly on business. He booked us a room with his points at the above and had a room upgrade The welcome from the receptionist was warm and friendly. She asked us if we had visited Banbury before and issued us with a map directing us how to get into the town centre and local points of interest which was very helpful. She asked if we needed help with our luggage and directed us to our room. The upgraded room was comfortable warm and had a gift bag included which again was a nice touch. We slept well as the position of the room meant is was very peaceful and despite a note saying the hot water supplies may be erratic due to a problem with a boiler we did not experience any difficulties.
A nice hotel with a parking and close to the city center. A friendly staff, good beds and a very nice breakfast. For older people the corridors are going a little bit up and down and round the corners. They may be a little inconvenient. The watertap for the shower and bath was a little hard to handle. We had a very nice stay.
This is my third stay at this hotel in four years and although at the time of our stay there was a lot of refurbishment under way of the public areas this did not in any way spoil our stay. The high levels service provided was very friendly and welcoming, especially Dora on reception and Nicolett in the restaurant. We actually had the same room we had last year which we felt was quite nice, an old familiar friend. I look forward to my next stay and see the finished works.
Even though the hotel is in the process of being refurbished everything was excellent.The breakfasts were very good and also had evening meal on Sunday, which was very enjoyable and reasonably priced All the staff were very friendly especially Nicolette nothing was too much trouble. We would definitely recommend this hotel. If we ventured this way again defo stop here again thank you
This hotel is currently undergoing major refurbishment and is not expected to be completed until the end of April. Then they will be starting on the accommodation rooms. However, the hotel should be transformed on completion and will be of exceptional quality. Worth waiting for, but wait I would.
Yes there is renovation work being undertaken at present but this did not effect my stay. Room was large, clean, comfortable and spacious. Customer service was friendly and courteous. I had my breakfast included in my reservation which includes a freshly cooked breakfast with ample choice of ingredient's. Only issue is the parking, if you have to park in the underneath car park then spaces are tight.
Just got back from Banbury entrance from car park not easy but hotel. staff very good indeed , rooms good don't forget to turn the rad off at night, bar area could do with an upgrade, we never did find the front entrance ,
Having recently stayed at this hotel, I was horrified with the amount of work being carried out on this hotel and for not to have been told at the time of the booking that major works were being carried out.The route to the rooms were via some old rear staircase with poor signage. Room very average with dated furniture. Bar area very small, but night porter was very helpful. Breakfast was adequate. If I had been told prior to booking about the works, then the decision to stay at hotel would have been mine, but not to say anything is appalling. As this experience has left a bad taste in my mouth, next time I'll be staying down the road in Whatley Hall.
Going under a refurb at the moment this is and will be a great Hotel, we was told it was under refurbishment , but to be honest the service we got was great, we are Best western platinum members and did get a free upgrade, there are no free water, sweets etc which makes the stay special, and no free papers,, but I am being picky, breakfast was great everything you could ever need and staff are lovely,
Hotel currently being renovated however staff extremely helpful. Stopped two nights with full board. Food was excellent, there is a new chef. Close to the shopping area when we needed a break from sewing. Booked single rooms but because of renovations we had large room with queen size beds. Booked to go again next year
I've used Banbury House for several years now as the venue for my "Stitching Sleepover" craft weekends. As usual the service was brilliant, with the friendly staff looking after my ladies extremely well. The food was fab, thanks to a new chef, and the rooms were clean, comfy and cosy. I've booked two more weekends and all the ladies who attended this time have re-booked, which I think reflects extremely well upon the hotel.
This hotel is undergoing a refurbishment at the moment. Need to get there early if you are traveling by car as there is noit a lot of spaces. Some rooms do not have double glazing and can be drafty and cold. Staff were freindly enough however would suggest trying other hotels in the area as overpriced for what is on offer.
the room we stayed in was a bit dated wallpaper and carpet and also mattress needs changing as well. but for a night stay it was ok. but when it has all been updated between now and September it will be worth another visit
Great Stay, room large lots of work going on in the hotel but this did not affect our stay.All of the staff were very friendly and went out of their way to to be helpful would stay again next time in Banbury
Stayed here for one evening on a business trip and it was OK for the one night. The hotel was going through a much needed refurbishment but the hotel was functioning and there was a lot of signs helping you around. The room was acceptable but I would only want to do the one night here as the carpets and general feel of the hotel was very old fashioned. Food at the bar was average and not worth the money however at all times I found the staff really friendly and helpful. Parking is free but not the nicest of carparks. If you did need to get in to the town it's only around a 10 minute walk but it is a bit hilly. Overall Ok for one or two nights, would try it again after the refurbishment. (Providing they fix the wifi!)
Hubby and I booked an overnight here without knowing it is in the middle of a huge refurbishment. It was so warm,welcoming and friendly whilst in the middle of the upheaval that is a major refurbishment I'd love to visit again when it's at its best. Comfy rooms, very comfy beds, spotlessly clean, all the usual as in en - suite , white bed linens, TV, wifi, bar and restaurant. We didn't dine in but the restaurant looked nice but it's only a 5 minute walk to the town centre so we walked past the telephone Box that is now a small library into the town for evening meal. Very friendly staff, ample parking, even the rather grim underground car park is being updated I was told. The reception was entered via the basement during refurb, the rooms were accessed via some back stairs, so I really would love to revisit this pretty stuco fronted building when it's at its best, I loved our visit here when it was at its worst.
Even though the hotel is going through refurbishment the hotel and staff were professional throughout my ten day stay. The breakfast was the only meal I ate in the hotel and it was plentiful. Continental and fully cooked types were available and nothing was too much trouble for the waiting staff. It was a bit of a trek with my bags but I was offered assistance with them. I look forward to staying again the next time business brings me to Banbury and I look forward to seeing the improvements to the hotel.
One or two friendly faces and a decent breakfast to be fair do not compensate for the aging rooms, uncomfortable beds and excruciatingly long waits for a coffee at breakfast. Not to mention 'ASBESTOS WASTE MANAGEMENT' plant in the car park!! AVOID!!
I came with my husband for a weekend away. We had a 3 course meal on a great deal. Room was on the 1st floor- nice and cosy but the matress was a little bit soft for me. Our evening meal was fantastic, very tasty and good value. Service was very good- but Restaurant was a bit empty at the begining- which wasn't a problem for us. The car park is at the back and there was plenty of space. They are having a full renovation of public areas so reception is in the basement...It is a bit difficult to get to the rooms but staff couldn't be more helpfull. Can't wwait to return once it will be all over. The plans look lovely! Thank you very much for our stay, we will definitely be back!
I have stayed in the Banbury House on many occasions over the last twenty years as a former local visiting my home town and know the hotel and the area very well. I am always impressed by the service and the overall quality of the hotel. The breakfast is cooked to order at the weekends and this, coupled with the quality of the rooms, the welcoming and friendly staff and the excellent location always make for an enjoyable stay. The hotel is currently undergoing a major refurbishment to the reception and other public areas and although this occasioned some minor inconvenience when I arrived, the welcome was as good as ever. One criticism of the hotel that I have seen in some reviews is the absence of a lift to assist the old. it will be interesting to see if the refurbishment addresses this problem, although there are ground floor rooms available for disabled guests if the stairs are an issue. I think the hotel represents excellent value for money and I'm looking forward to going back when the refurbishments are complete.
I have stayed at the Banbury House Hotel on many occasions over the last 20 years and the quality of the service has always been very good, particularly noteworthy is the breakfast which is cooked to order and the quality of the rooms is high. I accept that the absence of a lift for the upper floors may be an issue if a guest is old or infirm, but there are a number of ground floor rooms available. The hotel is currently undergoing a major refurbishment and it was good to see quality being maintained despite this and the minor inconvenience caused. I look forward to seeing what this looks like when the refurbishment is complete. All in all excellent value for money and a very pleasant stay.
This is our 3rd visit to banbury house hotel. Not far away from where we live but always a lovely stay here. Rooms r very spacious. Spotlessly clean. Staff cant do enough for you. We were here for our wedding anniversary. The 3 course meal on our first night was so yummy. Also plenty to choose from for the breakfasts. We decided on the buffet brekkie and the full english. All food was piping hot and tasted lovely. Special thanx to lorraine for sorting our break out. Just down the rd from hotel u have the main town where u r spoilt for shop restaurants bars.all in all a really great stay. See u again next yr ??????????
This hotel reminds me of my early days in sales back in the seventies. It is dour, worn out, spent and dirty. I genuinely thought these dinosaurs had become extinct. Well, it is alive and kicking in Banbury! My room was little bigger than a double wardrobe, dirty, noisy, cold and lacking in any creature comforts. Will I ever visit again? NO
We were happier here than in many more expensive hotels. Plus points - two chairs in the room. Often there is only one even in double or twin. Very clean bathroom. Room was also clean and comfortable - not large but large enough. Shelf for toiletries was NOT over the washbasin but alongside. No banging of head when washing face ! Friendly and helpful staff.
I am a great fan of Best Western, hotel is undergoing a MUCH needed refurb. It is currently looking VERY tired. Staff we very pleasant. We booked a family room and although clean it was very small and the windows were single glazed and as the hotel is on the main road it was noisey.. Wifi very poor. Not cheap or really value for money, they should reduce rates until refurb finished. Reasonable location for town Did not eat, so can't comment on food.
We chose this location as it was close to Stratford-Upon-Avon, nice little town, Hotel was on the older side but very well kept. Staff we met were great, comfortable beds, quite & clean, free parking at rear.
This Hotel is good but nothing special. The location is great for walking into Banbury and with a free car park and wifi it was great for what we needed which was a base to go do other things. The room are clean and staff were friendly. The breakfast was nice but I little stingy with the cooked breakfast especially if you only had a few items it was the same portion size per item if you had one item or all 7 also if you got any more than about 3 couples/families in the breakfast room the whole thing went pear shaped and waited ages for breakfast as did our fellow diners. The only thing I would say is there was Almond Soap in the room which having someone who was anaphylactic to nuts I think is a little stupid for such a main brand hotel! I would recommend this hotel as a base to go explore Banbury and the area and the Bed was very comfy.
The buffet at their New Years Eve party was amazing. Great choice of tasty dishes. This was my third New years Eve party here and it was excellent on every occasion. The follow up disco was equally good. Recommended
I would like to thanks all the staff at Banbury House hotel for looking after me throughout 2015. they are always friendly and welcoming, the hotel is very easy to find, and local to the town centre, also Banbury Cross. I look forward to 2016.
Arrived late after long journey, staff polite and helpful. Nice room at back, clean and warm. Stayed 4 nights, good breakfast, only thing would be nice to have pot of coffee, perhaps I should have asked. Will stay again
Single glazed windows in the room - very noise road outside Advertised with free WiFi - NO WiFi at all Food was okay The rooms where outdated I was told one price on the phone but on arrival that price doubled. I ended up going leaving and going to the Ashlea Guest House across the road - 1,000X better and cheaper.
One night stay, found the location great for a short walk into town. The Hotel has parking to the rear.The room was large clean and warm. Bar is down stairs with the basic TV channels but if you want football then its short walk to a local pub. Did not eat in the restaurant but if breakfast is anything to go by then I can't see you having any problems. Staff very helpful. India restaurant nearby worth a visit .
Hotel provided evrything required for a one night stay. Staff were attentive, room was comfortable and clean. Some of the decor is old fashioned but kept in good condition and not really a complaint. Good business stop over facility.
Comfortable, relaxed, clean, excellent service at meals...and staff who make one feel nothing would be too much for them in their quest to make one a happy customer!....very nice food...it used to be AMAZING ...however we see they have pared down portions and choice of dishes... And I would describe the food as very good. The breakfast was buffet as opposd to the former table service....which in this case I actually preferred...as I could take more of what I like and leave what didn't appeal. The rooms are comfortable...lots of nice pillows...and beautiful white linen and towels. The decor is run of the mill...as one would expect from the standardised furnishings of a Great Western but all very clean and great value. Tea, coffee etc on a tray in room...iron, ironing board...loads of piping hot water...nice liquid soap.....One complaint....The hotel WAS TOO HOT, I suppose better o be too hot than cold...and one can always open a window...!
We stayed for a reunion with some friends whom I first met in 1965, there were about 30 of us and we had a great weekend. We had an evening dinner and the food was very good, the service was excellent and all dietary requirements were very well catered for. The room were good and the bed was comfortable. Breakfast the next morning was self service and there was a good choice. Everyone enjoyed the venue/weekend and we hope to meet there again in the next few months.
Having just returned home after three nights due to building work at my home I have to say that over the years this place never seems to change. It appears that management pay no heed to the customers issues or are concerned. Like so many previous comments this place is a no no for disabled people. A rabbit warren of steps and inaccessible areas. I waited at reception for some time after being told that someone would be with me shortly. Eventually a member of the reception staff arrived and I was then told that they were training and it may take a while. After faffing about with the computer she eventually realised it wasn't switched on. I asked if she wanted to swipe my debit card as I would be charging to my room but was informed I had to pay there and then. Never has this happened before but then it was a warning of things to come. Basically I just needed somewhere to get my head down. Food and the extortionate rates for room service for their "award winning" food did not interest me. First night I went to the Bar 29 for a drink. The female bartender seemed perplexed when I asked if they had a single malt whisky. We have Bells was the response. I asked if they had a coffee and Amaretto. Again perplexed I was told they had run out and it was on order. Totally inefficient and unprofessional. I eventually settled for a cafetiere and a large Drambuie as that was all that was on offer for a large hotel this is very poor. No sooner had I settled down than the liquid muck purporting itself to be coffee arrived. Minutes later I was told the bar was shutting... 10.40 pm. Miffed I went to my room only to be disturbed by loud talking by hotel staff who deemed it appropriate to shout not talk loudly for some 15 minutes. Room was tired but acceptable for my needs, but during the night became extremely hot. Had to open the window, but the window to the adjoining bathroom had a notice printed saying do not open as it was dangerous. This had obviously been there some time and the hotel management must deem this an acceptable practice and absolve themselves of any responsibility. The following night after returning from the town after a meal with friends I found the hotel main entrance locked at the abominable time of 11.15pm. Heaven forbid at the age of 57 I stay out later than 11.00 pm. The door was answered by the night porter however. Next day after putting the " do not disturb" sign on the door it was opened by a member of staff who came to repair the hairdryer of which I had no use of and did not concern me. I was laying on the bed watching the TV, so instead of leaving a maintenance man arrived and again after faffing about for 15 minutes and unable to repair it they decided to leave and not disturb me. Having been disturbed I decided to retrieve my laptop from above the built in wardrobe and was covered in dust and fluff. So much for housekeeping. I forgot to mention that I did explain that I was concerned about the free WiFi as when I connected my computer stated that I was exposed to hackers. I was asked to contact the desk/reception manager but when I went down could find no one. Decided not to use the free WiFi again. My last night I returned early and thought I would give the bar a try again. Same thing, very inexperienced staff but ordered a beer anyway. I later ordered a bottle of Prosecco which they advertised and the female bartender had to go off to find. Duly arrived and was warm, but hey ho. Within minutes was again told the bar was closing.. 10.45pm. The bartender decided she was tired after a long day and was on breakfast duty in the morning. Now seeing as this was a Friday evening and I was in conversation with other residents found this to be very poor service and then extremely rude when the doors were being locked and we were forced out to sit in the reception area to finish off our drinks. What happened next really took the biscuit. Sitting in the reception the staff were parading around with soft toys won apparently, from as one stated, 5 rich Abu Dhabi jockeys who were staying at the hotel. Then they decided to lock and chain the front door and also lock the rear doors. At one point a resident who tried to leave found himself locked in. This is a dangerous practice in case of fire or other emergency. This was at 11.15pm. The next incident beggars belief as the front door was opened and about 10 staff entered with takeaways totally ignoring the residents and proceeding to fill the reception before moving to some other part of the hotel for their midnight feast. However the people who I was talking to at reception mentioned about the bar being reopened and what I can only describe as an insulting and rude response from some clever mouthed male was "if you are residents tell the porter to serve you". He obviously didn't know if we were residents and we obviously didn't know if he was a member of staff. However the place was in lock down very early with staff and their friends obviously more concerned with their own enjoyment rather than the satisfaction of the customers. Is this place concerned with providing a professional service to it's customers or just a part time doss house where customers are deemed as inmates? Either way this will be forwarded to Best Western head office because of all the hotels that I have stayed in in this chain this is by far the worst place in over 40 years of travelling. There is little or no concern for disabled travellers and the inexperience of staff in customer care or product knowledge is tantamount to treating people as though they are a disturbance to their daily lives. I daresay there will be no response but by God I wish someone there gets a reality check and finds out what hospitality and professionalism is. As a final comment I was asked when I left if everything was alright and just said yes as I didn't want to get into a long conversation with the receptionist who was trying to deal with a problem about pets by someone who had rung moments before.
Here on business with a party of 4 and can honestly say I have never been served up such a plate of disgusting food in my entire life. It was supposed to be frittata but instead it was a skinny omelette with a garnish instead of the salad it was supposed to be served with for £17.50. One of our party was still awaiting his main when I left the table at 21:15 after they got it wrong twice. We ordered our food at 19:45. Total rip off, horrendous food, terrible rooms for the price and if I wasn't here on business I would have driven the 5 hour journey home or slept in the car. I can't believe these people are still trading, they make premier inn look like the Savoy
I stayed in the Banbury House for one night with my wife with breakfast included. The rooms are of an average size but are clean and very functional. There is a wardrobe and set of draws along with bedside cabinets. Iron, ironing boards, electric fan, hair dryer, extra towels, kettle (with appropriate beverages) and trouser press were all available in the room without asking. TV was set up nicely. The decor for the bedroom was a little tired with minor signs of wear creeping in (wallpaper just starting to peel). Everywhere was clean. The bathroom was more modern with both a shower and bath. Plenty of shower gel provided. A good sized bathroom too with a good sized mirror.Checking in was easy and pleasant. Parking (free) is available on site. The bar is a fairly standard affair including prices. The breakfast in the hotel was of the buffet style, both full English and continental available. Plenty of choice whatever you want and all of it good standard fair. One of the waitresses was a little short with us at one point when we asked for milk for coffee but i think it was more because she thought we had it already (we didn't). The remainder of the staff throughout the hotel were pleasant at all times and helpful. Overall i would recommend this hotel for business trips or short stays. It is close to the center of Banbury (less than 5 minutes walk).
There was good and bad about this place. The good. The staff were extremely friendly and helpful and couldn't do enough for you. The food in the evenings was very good (although I hadn't seen fruit juice offered as a starter for a long time!). The room was clean and mostly comfortable, and the shower was good and strong. The bad. The overall impression in the public areas was that it was tired, old fashioned and in need of redecoration. It is a rabbit warren of a place with no lift and flights of stairs everywhere. No-one with mobility problems could ever stay here. Although as there are stairs up to both entrances and no ramp, no-one with mobility problems would be able to get in in the first place.The bed was too soft for me and the pillows had definitely seen better days. They just collapsed into flatness as soon as I lay down. The bathroom was badly designed. It was a large room as bathrooms go, but there was no shelf anywhere near the washbasin and mirror on which to put toiletries. The only toiletries provided were those horrible bottles attached to the wall that purport to be soap, shampoo and shower gel all in one.Breakfast was dreadful. It would have been OK if I had wanted a full English. As it was I had a choice of cereal, lumpy porridge and cold toast. No fruit, no yoghurt, no croissants. Weirdly there were glasses of orange juice ready poured by each place setting. Overall, the whole place needs bringing into the 21st century.
The minute you walk through the hotel doors the smell hits you hard in the face... could not work out if this was damp or urine...if I could have turned round and walked away I would have. ..the room itself was like being in an oven The hotel is dated and could have done with a good clean.. there was cracks in all the ceilings. .. floorboards that creaked with every step ... and the whole place made you itch.....the beds were far too soft and i did not sleep a wink The only good thing about the hotel were the staff who tried their best under the circumstances. . Will not be staying there again
The hotel was created to blend with the architecture of the area. to that end it was created from several properties that are now joined into an elaborate jig saw of up steps and down steps as you navigate the facility. There is no elevator. The rooms are decent for what they have been given to work with. Some apparently are bigger than others as our three couples compared notes. Service is diligent although the bar and wait staff are very much inexperienced personnel, The location is good, the facility is clean and not worn. The staff tries very hard are a bit inexperienced.
Paid £105 for a double room on Saturday. Room was very small. Bathroom only had towels for 1 person had to ask at Reception who told us the other towels were in a drawer in the bedroom. This was probably because the bathroom was so small you couldn't have two lots of towels in there. The taps were hard to turn so the cold tap kept dripping in the sink. The shower tap was really hard to turn and when turned to the coldest setting was still way too hot. Toiletries was just bottles of liquid soap no shampoo or conditioner. There were no details about the hotel in the bedroom. We went to the bar twice both times there was no one serving so you have to go back upstairs to get someone to serve you. No Sky TV. The plus it was clean but very dated. Free wifi was good. 30% cheaper would have been a fair price.
On the plus side they were able to help us with an early check in following an overnight flight from SE Asia + drive from Heathrow. This seems to be several houses joined and corridors went this way and that, up and down stairs etc! A real rabbit warren. Was difficult to shower without flooding the bathroom. Fire alarm went off at 4am and whilst I acknowledge wanting to know if there REALLY was a fire not sure how we would have found the exit. It then went off for short periods over the next couple of hours. Think perhaps the hotel should have put on free tea, coffee, toast etc given that everyone was up and about way earlier than they wanted to be.
Hotel pre-booked as transit stop, which happened to be spouse birthday. Coach party separately housed for dinner, main restaurant deserted (one other couple, one solo), bar - only visitors before dinner, a few more after dinner. Food good, staff made effort to recognise birthday with prepared dessert (not pre-booked). Food was good, and breakfast also good. Room upgraded (due to birthday - and a very good room indeed. Hotel guests (apart from the coach party) mainly from Ireland and Netherlands according to car park - the Netherlands certainly correct, as the only other couple in dining room in evening. Note that they, and the solo traveller had been told they could not eat until 2000hrs, due to the coach party, but our booking for 1930 was honoured.
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