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Best Western Plus Hotel BWI Airport North Inn & Suites, Baltimore

3.5/5  - basé sur 583 notations.
6055 Belle Grove Road, 21225-3261, Baltimore, United States - See map

Welcome to the Best Western Plus BWI Airport North Inn & Suites! Enjoy Park and Fly rates at this Baltimore hotel that's close to Baltimore Washington International Airport, blocks from Light Rail, and minutes from the Baltimore Ravens at M&T Bank Stadium and Oriole Park at Camden Yards. With proximity to Baltimore's Cruise Port, for departures with Royal Caribbean® and Carnival® Cruise Lines, land and sea loving guests can see the Baltimore Ravens at M&T Bank Stadium or easily travel to Ft. Meade and Annapolis. The Park and Fly rates make travel easy and the location to BWI Airport is unbeatable. The hotel is near Baltimore's Inner Harbor and a great location with easy light rail access to Baltimore historical attractions, stadiums and arenas. A great concert venue, the Pier 6 Pavilion, is located nearby. The RAVE Nightclub at Maryland Live Casino at the Arundel Mall and the all new Horseshoe Casino offer great entertainment and are favorite after hour spots for business travelers with Northrop Grumman and the National Security Agency (NSA). Whether it is business at Maximus or Toyota that's calling, mix pleasure with business at this Baltimore hotel. Fort Meade is nearby, and BFPE International offices are just a short drive away. With convenient convention and meeting services, our property is a favorite for those hosting baby showers, bridal showers, church services, holiday parties and corporate events. The hotel is 100% non-smoking, making vacationers and travelers with Lockheed Martin like feel at home. Enjoy a complimentary, full hot breakfast buffet. It's the perfect start to a day of meetings at L3 and Siemens or business with Northrup Gruman or IBM. Wireless Internet and an exercise room offer all the amenities you need for a great getaway. This Baltimore hotel is a short walk to Maryland Light Rail. Daily shuttle service is available 24-hours a day.

Best Western Plus

Hotel BWI Airport North Inn & Suites

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Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • 24-hour front desk
    24-hour front desk
  • Public area air conditioned
    Public area air conditioned
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Guest reviews

In partnership with tripadvisor fr
based on 585 guest reviews
NOTE ISSUED
Excellent
158
Very Good
149
Average
102
Poor
86
Terrible
90
REFER TO NOTICE
Business Business
91
Couples Couples
180
Family Family
194
Friends getaway Friends getaway
47
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Team visit from Canada"

2
17/07/2018

So this hotel needs some work. It is not terrible but could be much better perhaps under better management. Pros: The staff are pleasant. The ladies who work in the breakfast area are lovely. So helpful and kind. My bed was comfortable and I slept well. Cons: - our team shorts (for lacrosse uniforms) were shipped there and were misplaced by the staff. They found them after the tournament was over only after a call was made to a district manager. We had to go to Dicks and buy shorts for our girls and obviously could not return them after they'd been worn. - it needs to be cleaned better. The hallways, elevators, etc. are just not clean enough. I just kept thinking if this was wiped or that was vacuumed, it could be so much nicer. - not sure if the staff was overworked at front desk or what, but they never answered the phone. Two of the 3 nights we stayed, the towels were not replaced in our room and it was only by going down to front desk that we were able to get clean ones. All in all I felt like the people here just did not care enough to make this place what it could be.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our sincerest apologies for the disappointments and inconveniences you and your team experienced during your recent stay. We are addressing these concerns to determine how we can make improvements to better serve our valued guests moving forward. The housekeeping oversights are being addressed to ensure this is corrected as well. We really appreciate your feedback and your business and we hope you will choose to provide us another opportunity to better serve you in the future. Guest Relations

"Horrible"

1
14/07/2018

Major service overhaul needed. We had 7 rooms in our block. We had to beg to have them cleaned and it took multiple asks to get more than 2 towels in a room for 4 people. Calls to the front desk were never answered and the staff at the front desk appeared completely overwhelmed with complaints. A fight ensued in a room next to one we had booked. We were told they had no security and that it was OUR JOB to call the local police (which we did). Carpets are dirty and need replacing. Vomit on carpet outside of one of our rooms was never attended to despite multiple calls and complaints. Do NOT stay here!!!!

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are sorry you were unable to enjoy your stay. We hope we will have another occasion to meet your expectations and to welcome you back in near future. Marlo Barnes Guest Services Manager

"DIRT"

2
10/07/2018

First room toilet and phone not working. Moved to second room, next day housekeeping did not replace cup ,coffee supplies, towels or clean bathroom. Next day they did all that but neglected to make the bed. When we called the front desk they offered to send up linens so we could do it ourselves, I insisted that they send someone up and they eventually did. We were there when they changed the linens and we saw that they didn't have a mattress pad or cover and the mattress was very stained, needless to say I didn't sleep at all thinking about it. Cleaning is not a priorty since the common areas are not wiped down at all

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are sorry you were unable to enjoy your stay. We hope we will have another occasion to meet your expectations and to welcome you back in near future. Marlo Barnes Guest Services Manager

"A good hotel with good shuttle service"

4
09/07/2018

We flew into BWI to take a New England Cruise. The shuttle from the Best Western Plus picked us up at the baggage claim, zipped us to the front door of the hotel without problem. We came in a day early, so the shuttle took us back to BWI where we caught the train into DC for a day of sightseeing there. The next day, the shuttle took us to the cruise dock and then came back and picked us up when our ship returned. GREAT service The breakfast was good with reasonable variety. The one snag we encountered was there was no place to eat an evening meal near the hotel. The only eating place at all was a drive-thru burger place across the street. We went there and ate on some picnic tables and did OK, but if you're planning on more than that you'll need to get an Uber or Taxi to take you somewhere. Really good hotel staff.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus BWI Airport North Inn & Suites for your pre and post-cruise stay. We are happy that we suited your needs and that you appreciated our complimentary shuttle service. On behalf of everyone here at, we invite you to stay with us again. Marlo Barnes Guest Services Manager

"Very disappointed"

1
09/07/2018

I am not one to criticize hotels. I understand that everyone has tough days. But this experience was such that I felt it important to share. We arrived late (10pm) after flying all day. They did not have my reservation in the system initially but after providing them a confirmation number, they found that they had booked someone else in our room, with my personal contact information and credit card number. After spending an hour waiting for them to figure out what was going on (with 2 very sleep little girls in tow), we make our way to our room. The smell was horrible in the room so much so that we considered moving hotels. The following day, we left the room at 8am. We returned around 9pm and the room had not been made up and there was no shampoo/soap for showers. I told the front desk on three occasions that I wanted to speak with the manager and eventually I called BW corporate who said they couldn't do anything. All in all... we will NEVER stay here again.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are sorry you were unable to enjoy your stay. We hope we will have another occasion to meet your expectations and to welcome you back in near future. Marlo Barnes Guest Services Manager

"Filthy hotel"

2
05/07/2018

Hotel is severely understaffed and the staff that is there is rude. The common areas are absolutely disgusting. Hotel lobby, breakfast buffet, tables for breakfast, and elevator were all extremely dirty. Carpet in the room stained and dirty. It is cheap, but if you can afford to pay a little extra, STAY THE HELL AWAY!

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you kindly for your valued feedback. We are very sorry for the disappointments you experienced during your recent stay. Please accept our sincerest apologies for the demeanor of some of our staff and the housekeeping and maintenance oversights. We will be using your comments to determine the areas that are in need for improvements and we appreciate you bringing to our attention. It is our hopes that you will consider another stay with us in the future where we can provide you with a more positive experience. Once again, thank you for your review and for staying with us. Guest Relations

"I CANNOT EMPHASIZE THIS ENOUGH - DO NOT STAY HERE!"

1
03/07/2018

DO NOT STAY HERE! It looks NOTHING like the pictures online. The only reason we stayed is because we had traveled all day and booked this hotel a month is advance. My husband walked to the hotel next door knowing we'd lose our money for this one, but that one was full. 1. The first room they gave us already had people in it 2. There was human hair and bugs on the bathroom floor 3. The towels were hung sloppily and were torn all around the edges 4. There were only 2 towels and 2 wash clothes. I asked for more and was told there weren't more wash clothes in the hotel. 5. There wasn't a comforter on the bed. There was a bedsheet, blanket, and then another bedsheet on top. 6. The bedding was all yellowed. 7. I pulled back the sheet to look for anything. There were imprints on the bed like it had been slept on and there were some small red/orange spots/stains on the sheets. 8. I forgot to state this one at the beginning: when we got there there was only one front desk worker. He said the credit card machine was down so we had to write our info and credit card number on a sheet of paper. 9. There was sticky stuff all over the air conditioning. 10. If I turned off the switch with the lamp it also turned off the air conditioning. We had to manually turn off the lamp. 11. Someone knocked on our door in the night. 12. There were cobwebs between the wall and bed. 13. I booked 2 queen beds a month in advance. We were given a handicapped room with 2 double beds. 14. The pillows were WELL worn and were like squished circles. 15. The general disrepair of this room is almost not worth mentioning due to the extreme filth - carpet stained and torn, paint severely peeling from true wall, caulking between sink and wall looks like it's been repaired multiple times, but it's still falling apart, etc. I know there's more, but heed my warnings: THIS PLACE IS A FLITHLY, DISGUSTING DUMP. DO NOT STAY HERE!

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you kindly for your candid feedback of your recent stay. Our job is to provide a clean comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described from your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we worked to correct these problems. Marlo Barnes Guest Services Manager

"A pleasant surprise"

5
28/06/2018

After reading some reviews we weren't sure what to expect. However, our stay was very pleasant indeed. The shuttle service from and to the airport worked as advertised. The check-in was smooth. Our room was spacious, clean and comfortable. The breakfast was much better than many other Best Westerns and the helpful and friendly staff were an added bonus. We thoroughly enjoyed our overnight stay and were very satisfied guests.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your wonderful review of Best Western Plus BWI Airport North Inn & Suites! We are devoted to providing outstanding service, and we are delighted that we met your expectations. We hope you will choose us again so we can impress you both on your next trip as well. Marlo Barnes Guest Services Manager

"You get what you pay for..."

2
25/06/2018

We did the park and fly at this hotel this past week. Check-in was very disorganized. Front desk staff clearly over taxed. Handled my entire check-in while on the phone with someone else, signed us up for a airport shuttle on the wrong day, and did not provide adequate information/tag for park and fly. Guest room was adequate but public lobby and hallways could use a good vacuuming. All could be forgiven except for -- Called for return shuttle from airport on Sunday morning at 1 AM. Was told by front desk staff "no shuttle driver available." There are SO many other hotel park and fly options at BWI. Do yourself a favor and select another.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for being our guest and for your feedback. Please accept our apologies for the issues which negatively impacted your stay with us including the airport shuttle concerns. We are committed to providing every guest with comfortable accommodations and outstanding service, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve as our valued guest. Marlo Barnes Guest Services Manager

"Fair place to stay waiting for air travel"

3
22/06/2018

The hotel is OK but nothing outstanding. The rooms smell some, but not excessive. The hotel staff are friendly, but the rooms are small, but for one night livable. We just needed something for the night awaiting a flight the next morning. We will look for another place the next time.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Robert, thank you for sharing your experience at our hotel. We are happy you had a pleasant stay with us but disappointed there were a few issues that kept it from being outstanding. We apologize for any difficulties and hope you will come back so we can provide you with a better experience. Marlo Barnes Guest Services Manager

"Very disappointing"

2
19/06/2018

This hotel was a new “low” for me over the past 10 years of travel. I stayed for two nights in June 2018. The main reason for selecting this hotel was price and proximity to the client that I went to visit in the area. The hotel is close to BWI airport and that was also a good reason to book here. I arrived at approximately 10:00pm. The first indication of problems was that there was not adequate parking in the parking lot. Cars occupied all the designated parking spaces and the overflow was to park in the driveway and along the curbs wherever you can find space. Some even Blocked Access to a fire hydrant. I entered the lobby to check-in. There was nobody there. I called out loud after a few minutes but no one was in the office or anywhere near the lobby. I waited a full 20 minutes before someone showed up at the reception desk. The lady seemed quite frenetic. I gave her my name and said that I have a reservation for two nights. She was searching her system for a room and said that there was noting ready for me. (Already it was after 10:30pm). I mentioned that I am a platinum rewards member and I should be guaranteed a room as I had a reservation booked a week in advance. She called out to someone and asked if any rooms were “ready”. She was told that there was one. So I was given that room. She handed me a washcloth and said that the room didn't have all the fresh towels in it. After check-in, I went to my room, 617, with my washcloth. Opening the door, I found a used dust cloth on the desk and water dripping from the shower head, which was not working and continued to drip for both nights. The room was adequate, otherwise. Next morning, I woke up to have breakfast. 7:00 am I went to the breakfast area. Tons of families with small children running wild and wasting food. Parents were not attentive and there was no discipline over the children. So, I figured that this was not an ideal business hotel. Went to McDonalds (yuk) as the only other alternative. I arrived back at my room at 7:00pm that night after my day of work. The room was not made up or cleaned. I passed two housekeeping workers who were in the hallway chatting away. It was not pleased. I called the reception to let them know that my room was not made up. I was told that she would let housekeeping know right away. At 9:30pm, one of the housekeeping workers knocked on my door. She asked to make up the room. I was ready to go to sleep because I planned to wake up at 5:30am the next morning. I was already in bed. She brought me another clean washcloth and removed the soiled towels from the morning. She didn't clean the sink, shower or toilet. I don't often write negative reviews but this place is the poster child for how not to operate a hotel. I will not return to this place and I do not recommend that any of my readers ever stay here due to the extremely poor customer care. I recommend that you spend more money for a decent business hotel - many are found close by. In the US and Canada, Best Western is my favorite brand. This hotel should be inspected by BW to be sure that they want to have their name associated with this place. I was very disappointed and will discourage any business traveler from spending money here.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Guest, We appreciate you choosing our hotel and taking the time to review your stay. We are sorry we did not live up to your expectations in terms of the cleanliness of your room, our breakfast, and customer service. Thank you for making us aware of these problems as it allows us to determine where improvement is needed. We hope when you come back this way, you will give us another chance to provide you with the excellent service you should always receive as our guest. Marlo Barnes Guest Services Manager

"Small cramped rooms but a decent park and fly deal"

3
18/06/2018

Needed to book a room near the airport for me and my 3 teenage sons before a vacation trip. The hotel has a stay and fly program which made economical sense. Rooms were small but clean. Shuttle service to/from airport was fair to poor. (Here's a tip they didn't tell me when I made the stay-park-and-fly reservation... you need to also book the shuttle or you'll be out of luck if it's full, even at 4am!) Also, calling in the shuttle when we returned wasn't a fun experience either. We needed to wait 45min after having travelled 18 hrs for the shuttle to arrive and then the driver was cranky to boot plus the van was filled to capacity leaving a couple of passengers waiting at arrivals for that one shuttle to return. I guess you get what you pay for here.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time for sharing your experience with us. We are glad you and your family had an overall nice stay and that you liked the value we offer. However, I am sorry for the inconvenience you had with our shuttle service. We take your feedback as a training tool to improve our future guest's experiences. We hope to have the pleasure of hosting you all back soon. Marlo Barnes Guest Services Manager

"Prior to a cruise"

4
17/06/2018

We stayed one night at this establishment. It was ok. Nothing spectacular. We also arranged ground transportation to and from Royal Caribbean's cruise terminal in Baltimore from this hotel. It's fairly close to both BWI and RCCL's terminal.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Phelps, thank you for staying at the Best Western Plus BWI Airport North Inn & Suites for your pre-cruise stay. We are happy to know you had a pleasant experience and that our convenient location was perfect for your plans. We appreciate your business and hope to have you as our guest again. Marlo Barnes, Guest Services Manager

"Never Again"

1
17/06/2018

I stayed here for 4 days while in a business trip. I won't bore you with all the details but I can tell you there were problems with many things and the response was poor,late and not effective. A short list; bad a.c, bad remote control for tv, smoke detector left to beep for 5 hours next door, no coffee or soap left in the room by housekeeping, no coffee in the lobby at 5 AM, housekeeping was using soared bleach rags and mops. Breakfast had rock hard biscut and COLD gravy.parking was a huge problem, parking lot lights not on. Management is not leading here. Customers are little more than and inconvenience to staff. Please look elsewhere.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Tom, Thank you for taking the time to review your recent stay with us. It saddens us to see you were disappointed, and we apologize for any inconveniences you had during your stay. Your feedback is very important to us, and we have shared your concerns with our team. We hope we will have another occasion to meet your expectations and to welcome you back in the near future. Marlo Barnes Guest Services Manager

"BWI North Hotel"

5
13/06/2018

I really liked the decor and ambiance of this hotel. I spent 4 nights there to prepare for my travel to California and was able to throughly relax. I had a suite and the room was huge!!! Breakfast is great, the fitness center and business center really allowed me to work on the go.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate your wonderful feedback about your stay at Best Western Plus BWI Airport North Inn & Suites! We are devoted to providing outstanding service, and we are delighted that we met your expectations. We hope you will make us your home away from home whenever your travels bring you to Baltimore! Marlo Barnes Guest Services Manager

"Looks nice and up to day but its dirty, not maintained and the area is questionable."

1
11/06/2018

It looks nice in photos but it's not in person. The area of the hotel was questionable, I would not go out alone at night. We booked a 2 night stay and left after the first night. From a distance the room looks pretty nice but when you get up close and personal with it you start to see things are not what they seem. One of the pillows had a yellow stain on it, the bathroom sink faucet was not properly mounted and loose, 3/4 towels were stained, shower leaked, toilet was always running, there was some random wire on the floor, light switches did not work, and the best for last THERE WAS A MOUSE TRAP BEHIND THE SOFA! These were all things well within the hotels control and when we told the front desk that we would not be staying a second night they acted like this was a normal occurrence. Did not offer another room or anything. Since it was booked through a 3rd party app I now have to try and fight to get my money back. Spend the money and find somewhere nicer to stay.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for being our guest and for your feedback. Please accept our apologies for the issues which negatively impacted your stay with us. We are committed to providing every guest with comfortable accommodations and outstanding service, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve as our valued guest. Marlo Barnes Guest Services Manager

"Close to port"

5
09/06/2018

We booked this hotel because 1) close to the port 2) breakfast was included 3) shuttle to to the port and back to the hotel was included and 4) we could leave our car there for the whole length of the cruise. We booked it thru a 3rd party for a great rate. The hotel was nice and clean. The breakfast was the just your normal hotel breakfast. The shuttle service was nice. When we got back from the cruise, we did have to wait about 45 min. for the shuttle. That was the only negative I can give.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for sharing about your stay at the Best Western Plus BWI Airport North Inn & Suites. We are happy we could help with your travel needs with our Park and Fly service. However, we are sorry you experienced a delay in our shuttle service to the hotel. Thank you for choosing us, and we hope to have the opportunity to welcome you back again. Marlo Barnes Guest Services Manager

"Will not return to this place again."

1
08/06/2018

No housekeeping two days in a row. When I requested towels, front desk asked me to wait until housekeeping arrives at 9:00am. I have to sleep in a dirty room and use dirty towels...I am sure no paying customer will return to this place again.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Our job is to provide a clean comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described from your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we worked to correct these problems. Marlo Barnes Guest Services Manager

"First Negative Review I Have Posted for Best Western"

2
07/06/2018

3 nights here. 2nd night we came in and discovered no shampoo or conditioner or soap had been replaced. I went down and talked to desk staff who appeared to be manager. She made a note of our room # and said she would address with staff. 3rd night we come in and no soap, no shampoo and no new TP and no replacement water glasses. My wife had found a pill on the floor and put it on the counter in bathroom ( guess the floors are not vacuumed either?). It was still there. Apparently the two tips I had left, the pep talk by the manager ( if it happened at all) were of no importance. When I went down second time and reported the problems, no apology no apparent notation of our room number for corrective action. Business as usual I guess.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for staying with us and sharing your observations. We are sorry you did not receive the attentive service we are known for providing. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize for letting you down. We encourage you to try us again soon as we are sure you will have a much better experience. Marlo Barnes Guest Services Manager

"not worth the $"

2
05/06/2018

I never write reviews but this hotel requires some correction actions...First 2 nights the rate was 150$.. so not cheap. For some odd reason my room was not cleaned till after 4pm and by then I was back and did not want cleaning. On the 4th day they simply did not clean my room (at 6:45pm room had not been cleaned). Iron was dirty, requested a replacement, after several hours, still no iron. will not return here.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you kindly for your feedback. We are very sorry for the disappointments you experienced with our housekeeping departments oversights. We will promptly address the concern and hope you will allow us another opportunity in the future to provide you with much better guest service in that regard. Thanks again for staying with us. We hope to see you again soon. Guest Relations

"Rude shuttle drivers"

2
04/06/2018

So I got picked up I was waiting 1 hour being I was told I just missed the shuttle. I then got the shuttle to which the driver told me that the front desk told me the wrong place. Why that is my fault I don't know, but he did not say he was sorry for driving past me. As I listened to the front desk agent call his phone. I was standing in the current zone and by the cone. He just did not stop at all. In fact he kept telling me his story. I don't understand how a business can run with people like this. I don't care to hear this guy placing blame on another. It is team work and this driver is just rude. So got in the van the guy tells me I can not lift your bags my back hurts, and as I got out he said he was not able to help me gather my stuff but he will make sure to wait till I get my stuff out not even opening the back doors. As I got to the desk they did not say sorry but instead stated that they discounted my room. I was semi smiling, but the I see the same guy helping others going to airport with there bags. I refuse to go back to this hotel until they do proper training on there shuttle drivers

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our apologies as well every assurance we will be working to address the concerns mentioned in your review regarding our shuttle service. Normally our shuttle drivers do a terrific job and we are sorry that did not happen for you. We value your feedback and will use it to reinforce the importance of outstanding service to each and every guest. We hope you will give us the chance to regain your trust on a future stay. Marlo Barnes Guest Services Manager

"Very comfortable and wowed!"

5
03/06/2018

We stayed at the Best Western Plus the night before we went on a cruise out of the port in Baltimore. It was late when we checked in but was very wowed by the cleanliness and how updated this property was. We got to our room and we were very surprised when we saw that the room that we chose was huge and spacious with newly updated furniture and modern. We took advantage of the stay and park package that they offered to their guests. We left our car at the hotel until we came back from the cruise. There was limited parking though but we finally found a space. The shuttle to the port was very nice!! The shuttle supervisor was very helpful! When we came back from the cruise a week later, he was waiting for us when we got off the ship! We didnt even have to call the hotel to have them pick us up!! We truly are happy with our Best Western Plus experience at this location! We will be back! Michael Boshinsky

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Michael, thank you for staying at the Best Western Plus BWI Airport North Inn & Suites for your pre-cruise stay. We are glad that you could take an advantage of our Park and Travel facility as we all as our shuttle service. Your praise for our well-appointed rooms is greatly appreciated. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Marlo Barnes Guest Services Manager

"Clean but Small Room"

3
27/05/2018

Check in was prompt and we quickly found our room #727. The bathroom was noticeably tiny, fortunately the sink was outside the closet sized bathroom. The room was clean, furnished decently, nothing fancy. Biggest problem is that there are no blackout curtains to cover the window. The was hot a fire alarm in the room as it had been removed from its ceiling receptacle. The a/c was reasonably quiet as was the room overnight. Parking was overflow. Breakfast was a bit above average for the typical “free” breakfast. We were to stay three nights, checked out after one because of the problems with the room. To their credit, they promptly and courteously refunded my credit card for the other two nights.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking time to write a review of our hotel. It is obvious from your comments that we didn't live up to your expectations. We are sorry for the difficulties you encountered in your room. Your comments have been discussed with our Housekeeping and Maintenance team to take the appropriate steps and prevent these issues from happening again. We hope you will give us another opportunity to make it up to you on your next visit. Marlo Barnes Guest Services Manager

"Stay for shuttle service but not for clean rooms or location"

2
25/05/2018

The man at front desk wasn't friendly. I think he was new since he had to ask for help. The room was dusty. Floors not vacuumed. Bathroom had hairs in corners with dust. Breakfast was good with plenty of options. Shuttle service was great! The men that did it were wonderful and friendly.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Renate E, Thank you for being our guest and for your feedback. Please accept our apologies for the issues which negatively impacted your stay with us. We are committed to providing every guest with comfortable accommodations and outstanding service, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve as our valued guest. Sincerely, Marlo Barnes Guest Services Manager

"Don't stay"

2
22/05/2018

The room we stayed in was dirty, filthy carpet. The refrigerator was not working. Room was hot and very humid upon arrival. The ice machine was broken. The cost was reasonable. I was on a business trip, arrived late and had a meeting the next morning or I would have found another hotel.

00gc, Guest Services Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear williambR4750FW, Thank you for being our guest. Our job is to provide a clean comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described from your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we worked to correct these problems. Marlo Barnes Guest Services Manager

"Good choice over other moderately priced hotels"

4
21/05/2018

Room was clean and stylishly decorated and furnished. A few maintenance problems (like a drippy shower that closing the bathroom door fixed enough for sleeping purposes). Rooms were either quiet or there weren't many other people on the floor. Free breakfast was tasty and okay in terms of variety. Coffee was good.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Scott, thank you for choosing Best Western Plus BWI Airport North Inn & Suites. We are happy overall you had a pleasant time with us and that you loved your room. We are also happy to know our breakfast offerings were to your satisfaction. However, we are sorry for the maintenance issue you encountered. We will ensure it is rectified immediately. Your business is valued! Please see us again soon. Marlo Barnes Guest Services Manager

"Best Western Plus BWI Airport North Inn & Suites"

5
18/05/2018

Excellent hotel! The bed was super comfy. Breakfast was awesome! Close to Baltimore and Washington DC. Rail system very easy to navigate. The hotel staff is very friendly and super helpful. I would definitely reommend this hotel!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate your wonderful feedback about your stay at Best Western Plus BWI Airport North Inn & Suites! We are devoted to providing outstanding service, and we are delighted that we met your expectations. Your recommendation is appreciated, and we look forward to welcoming you and your family back. Marlo Barnes Guest Services Manager

"Damper on cruise vacation"

2
15/05/2018

Damper on cruise vacation. Charged for additional items at check in, i.e. hotel parking and transportation to cruise terminal. Clerk during check in was not very friendly. Would not recommend this hotel to friends and family in the future.

00gc, General Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize for the problems that inconvenienced you and appreciate your patience as we worked to correct these issues. We value your business and hope you will stay with us again so we can regain your confidence and trust. Thank you, The Staff and Management

"Clean and friendly"

5
15/05/2018

We have stayed at this hotel 6 times now and have another night booked in October. Very clean and the staff is great! The shuttle service to and from the Cruise port is great also. The drivers are fun and friendly!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Keri, we love having guests return again and again at Best Western Plus BWI Airport North Inn & Suites! Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for making us your "home away from home" when you travel to the Baltimore area. We look forward to welcoming you back. Marlo Barnes Guest Services Manager

"Error in previous review!!"

5
13/05/2018

I am so sorry!! Somehow I gave it a 1 star, but it should have been 5*!!! Was very pleased with this hotel. Great service. Took advantage of the park/cruise package and it worked out great! Highly recommend!!! Again....so sorry for the incorrect rating!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate you being our guest. Thank you for letting us know your visit to Best Western Plus BWI Airport North Inn & Suites was perfect in every way. We look forward to welcoming you back soon. Marlo Barnes Guest Services Manager

"Meets your needs"

4
29/04/2018

Must say was great for quick trip to bingo world. Melissa was great in the morning she handled herself very professionally with a smile. Melissa made my stay all the better. It is very hard to deal with that many people and Melissa did it great.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Christine, thank you for sharing your gracious comments about the outstanding service you received from Melissa. She has a great passion for providing outstanding hospitality, so we are pleased to share your wonderful comments with him/her. Thanks for being our guest. We look forward to your next stay at the Best Western Plus BWI Airport North Inn & Suites. Marlo Barnes Guest Services Manager

"Overnight Stay"

3
26/04/2018

We found the hotel to be decent but not in the greatest area; no real restaurants nearby. Our room was clean as was the bathroom. The bed was not too comfortable and the pillows were not great! The front desk clerk was not overly friendly and only seemed to be going through the motions. I was shocked when he said there would be a $50.00 security deposit. This was news to us as we were not accustomed to this type of policy. We found parking to be a challenge. There were no spaces available so we had to park near other cars on the side of the hotel lobby area. The parking lot was very icy and tricky to navigate. We understood that the hotel offered parking to those on trips however, there were no spaces for a simple overnight stay. We were happy with the breakfast and felt there were good offerings.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for being our guest. We are pleased to read you liked our breakfast offerings and your clean room while you were here. However, we are sorry for the inconveniences you had. Please note that a deposit to cover damage or incidentals charged to your room is standard procedure, and if there is no damage and no incidental charges, this deposit will be refunded to you. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you both to choose us again in the future. Marlo Barnes Guest Services Manager

"Urine and dirty clothes in our room and $12 for 2 sodas and candy bars"

2
21/04/2018

We checked in and I was surprised that they only had 1 person working the front desk. Despite being swamped he was very pleasant. The entrance is nice and inviting, the elevators were well maintained and clean. We checked in at 4 pm and was surprised when we got to the 6rh floor, to find empty beer boxes and trash near the trash can and ice machine. Our room appeared clean, I opened the drawer to store a few things and found dirty clothes and a cracked tablet. The shower was clean or so I thought, when I got out and was drying I saw what looked like dried blood right st the door of the shower. Then I discovered urine on the back of the toilet seat. Needless to say it makes you very nervous as to how clean your bed is. We won't stay again. I should have read the reviews first. Ps. I ran down to grab a drink and candy for my husband and I and it came to $12. I expected it to be higher than the convenient store, but $12!?!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Jess S, Thank you for being our guest, and for providing your review about your stay. Our job is to provide a clean comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described during your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we worked to correct these problems. Marlo Barnes Guest Services Manager

"Best Western Plus North Inn and Suites, Baltimore"

1
19/04/2018

This hotel is dirty. They have 2 washing machines, 1 was broken due to vandalism and the other one was being used by residents living in the area, not hotel guests. Certain staff were inattentive, people smoking pot in the elevators. I had to wait almost an hour to be picked up by the shuttle from Amtrak--about 4 miles away in freezing rain and wind twice. My room was standard but housekeeping forgot to restock things like coffee, bath towels and even toilet paper. Had to go to the front desk to get some and the clerk just walked away without saying excuse me or be right back or ? She was gone for over 10 minutes. My key cards stopped working and I had to go the the desk to get them fixed, Not much fun when you've been out in the cold all day.The elevator doors are all carved up with graffiti.Stains on the carpet and the hallways stink of stale smoke even though it states it's smoke free. No where to walk to if you're hungry unless you want grease burgers across the street.Neighborhood seems run down and scary. Would not and did not venture out after sunset. Charlene from the breakfast staff was amazing, very pleasant. She is by far the best employee you have. I do not recommend this hotel for any travel.

00gc, Public Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our sincere apologies for the problems you encountered during your stay. Although we are confident some of these instances are isolated, this in no way excuses the fact that we failed to provide outstanding service to you. We value your loyalty, and we promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We hope you will consider a future visit so that we can better demonstrate our commitment to your comfort and satisfaction. Marlo Barnes Guest Services Manager

"Comfortable"

5
18/04/2018

No problems staying here. Staff, rooms, breakfast, shuttles to and from airport and to and from cruise. All was with no hick-ups. The shuttles ran quite often which was so nice for us. Was so glad that this hotel had the shuttles to the cruise. That was hard to find.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Linda, thank you for making the Best Western Plus BWI Airport North Inn & Suites a part of your travel plans. We are thrilled to read you and your friends had an amazing stay and that you loved all aspects of our hotel, especially our complimentary shuttle service. Your review means the world to us! Thanks again and we look forward to welcoming you all back. Marlo Barnes Guest Services Manager

"Expect a bad experience"

2
16/04/2018

We had just spent 4 days at a BW Plus in up state New York and loved the experience. Thinking all BW Pluses to be similar we were truly amazed at how badly run this hotel was. It took 4 calls and an hour later to be picked up at the airport for a 3 mike drive. The front desk clerk wrote down our name and 3:30 am shuttle but the night desk clerk said no one was down for that pick up and so there was no driver. The ice machines were out of order, the boarding pass printer out of service, no coffee/tea in the lobby and our room was overly heated. The smell of smoke in the hallway was overshadowed by a horrible spray to cover it up and the toilet was not Bolted to the floor. We stay in hotels several days a month and this one is truly not one to recommend or repeat a stay.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our apologies as well every assurance we will be working to address the concerns mentioned in your review. Normally our staff does a terrific job of responding quickly to our guests' needs, and we are sorry that did not happen for you. We value your feedback and will use it to reinforce the importance of outstanding service to each and every guest. We hope you will give us the chance to regain your trust on a future stay. Marlo Barnes Guest Services Manager

"There's 2 Best Western Airports. The other location is better"

3
08/04/2018

First of all I was disappointed cause there's not much around. Getting around consists of walking a bit across the street through homeless and poor neighborhood to get to light rail.Light rail has a lot of shady characters and you go through some of the worst crime areas. We were scared to death somebody was going to rob us. Did not feel safe! Don't try to check in early because they will turn you down. The shuttle drivers were very nice. There's no hairdryer in the room. Vanity light out never replaced after reporting it. Showers didn't have much water pressure. Beds were too soft which made back hurt. Breakfast was decent. The other BW airport has a pub and the shuttle driver will take you to Timbuktu ( a good seafood restaurant) I wanted to leave this town and finish vacation in Washington DC. The only good thing we saw about Baltimore was the inner harbor (just ok) and the horseshoe casino. Everything else was run down and rough looking. Scared to leave hotel unless your in the shuttle bus.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Lisa, thank you for reviewing us, Although we're happy you liked our breakfast offerings, we're sorry you did not find our location safe! Please know that we take the security of our guests very seriously, so we appreciate your feedback. Should you have let this know our front desk while you were in-house with us, they would have certainly made you feel at ease by helping you to be aware of the area. We value your business and hope to welcome you back. Marlo Barnes Guest Services Manager

"No AC"

1
04/04/2018

We checked in as a diamond member. We were given a room late into the evening. I found the room to be in decent condition but it was stifling warm in the room. The air conditioning systems are controlled by the office and will not let you run the air at the desired temperature we had to check out of the room as we could not sleep in a room that was that hot. We ended up leaving that hotel to go to a competitors Hotel down the street what a shame on the wall it said it was owned by the Patel group so stay clear from those hotels. The counter person named Dimond was very courteous and did what she could to help us but all rooms are the same. The room did not have any shampoo available.

00gc, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking time to share about your stay at Best Western Plus BWI Airport North Inn & Suites. We were disappointed to read your feedback and hope you will accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you what you experienced is not acceptable to me, neither is it normal at our hotel, and measures are being taken to reinforce procedures to prevent these types of issues from occurring again. We hope you will see this for the isolated incident that it was and stay with us again. Alex Gonzalez Director of Sales 410-789-7223 [email protected]"

"Hostile reception staff, shrunken rooms"

1
02/04/2018

Check-in and check-out staff were surly. We were treated like lepers. Woman at check-out refused to take the key card from my hand, gesturing with disdain for me to leave it on counter. Secondary disappointments: room was smaller than most BW, with fewer amenities; poor ventilation, constant fan setting didn't work on A/C unit. Strong perfumy smell. Fitness room not listed on info sheet so we didn't know it was there until last day. But worst feature by far was how the passive-aggressive reception staff so clearly let us know that we were not welcome, and accordingly we will not be back. By far the Worst Western I've ever been in. Corporate needs to fix the severe attitude problem of the people who run this hotel.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our sincere apologies for the problems you encountered during your stay. Although we are confident some of these instances are isolated, this in no way excuses the fact that we failed to provide outstanding service to you. We value your loyalty, and we promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We hope you will consider a future visit so that we can better demonstrate our commitment to your comfort and satisfaction. Marlo Barnes Guest Services Manager

"Great Stay!!!!"

4
01/04/2018

Good for the price. We expected a pool but there was not one. Hotel was clean. The Sundry shop was a bit expensive, but our overall stay was great. Really close to the Casino and downtown. Seasons pizza was amazing.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for being our guest at Best Western Plus BWI Airport North Inn & Suites. We are delighted to read you liked our well-kept property and most of the services that we offered at a fair price. We hope to welcome you all again whenever your travel brings you back to our area. Thank you, The Staff and Management

"You've Been Warned"

2
29/03/2018

The check in process was seamless but what I experienced afterwards not so great. After flying into BWI, we drove over to the hotel, checked in, took the elevator (one was out of order that nite) and before we entered our room, there was a faint smell of marijuana in the hallways...hmmmmm. We go in and both the TV and the phone are not working. We go back downstairs and this lady was yelling and screaming in the elevator and she pushes everyone out of the way to get off the elevator. I get to the desk, Diamond was receiving complaints and was really calm about calling the police? Kudos to her but I guess this type of behavior is common at that property. We were given a new room. It was clean and modern (not the bathroom) but because guests smoke in the rooms, they use this really heavy deodorizer to cover the smell. It takes awhile to get used to but I did. It was really peaceful until that same lady that was yelling in the parking lot and the police were making sure she was leaving the property. This was after midnight but after that incident, no problems. If you need a place to sleep without all the bells and whistles, you've been warned.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for providing your feedback. We are very sorry for the disappointments you experienced during your stay. We have addressed each of them to ensure a better experience for our future guests. We value your feedback and use it to determine areas that we can improve and make adjustments to give our guests a better experience overall. Once again, thank you for your comments and for staying with us. We hope to see you again soon. Guest Relations

"Nice stop over"

4
25/03/2018

We spent the night here after a long flight from the west coast arriving after 1 am. Check in was quick and our room was comfortable. Only downside was parking was at a premium and there were a lot cars parked long term that had snow making it hard to find a spot. Will definitely stay again.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Stacey, we are delighted you enjoyed your stay at the Best Western Plus BWI Airport North Inn & Suites. Thank you for letting us know we met your expectations for an absolutely comfortable experience. We appreciate you choosing us for your visit to our wonderful historic city. Thank you, The Staff and Management

"Whis it was a cleaner place"

2
21/03/2018

Friendly staff, great location, poor cleanliness. this is a hotel I've stayed at before. the cleanliness has gone downhill fast. Common areas were poorly leaned (elevators, hallways, front desk/reception area). breakfast food and staff is great. fantastic location to get in and out of Baltimore.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for providing your valued feedback. We are pleased to hear that our staff and breakfast selections met your expectations. On behalf of our entire team please accept our apologies for the housekeeping oversights throughout that you experienced. We will definitely address this concern and make improvements to better provide for you and our other future guests in the future. Thank you again for bringing to our attention and for staying with us. Guest Relations

"Trip to Baltimore"

4
20/03/2018

Breakfast was very good! Friendly staff. It was very easy to setup time for them to take us to airport, they got us to the airport on time. They were short on towels and when I asked them about it, they said that the laundry would be done in the morning and they would bring us some. So I would make sure you have enough towels on check in.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Tammy, thank you for your wonderful review of Best Western Plus BWI Airport North Inn & Suites. We are pleased to know you were impressed with our courteous associates and enjoyed the breakfast while being here. It was a pleasure serving you, and we look forward to your next visit. Thank you, The Staff and Management

"Mice and Long wait"

1
19/03/2018

I booked a room for 10 - 11 March to attend a memorial for a sorority sister that passed. I am a gold member of best western so I have stayed in others. I like to stay at hotels where I can get a breakfast. I showed up to the hotel at 700 pm after flying most of the day and I was very tired. I was told to wait while they check on the room. I checked back several times and I was told they were still checking on a room. I ended up waiting for 2 hours for a room. Now keep in mind it only takes 10 or 15 minutes to check on a room but I ended up waiting for 2 hours. Apparently they were overbooked and had no rooms. Instead of saying we overbooked and we have no rooms, then providing a refund and a complimentary voucher for a complimentary room, they provided nothing. They kept saying we have a room for you and we will give you a suite. I ended up waiting for another hour a total of 3 hours. Still no room. Then a guest came down to the lobby complaining and I talked to them for awhile. They said their room had mice. Not little mice but big fat mice. This was the straw that broke the camels back. I had to find another room at the last minute. I ended up finding another room paying over 100.00 about 10 minutes away. I checked in at 10 to 12:00 midnight. I wasted 3 hours of a already short trip. I was so disappointed. The manager was missing in action. No one could find her.

00gc, General Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Auntierhon45, On behalf of our entire team we are very sorry for the disappointments you encountered during your recent trip to Baltimore. We have addressed each of your concerns with resolve and will also use your comments to further our efforts in determining where we need improvements. We thank you for sharing your feedback and hope you will choose to stay with us in the future where we can provide you with a very different and more positive experience. Sincerely, Miguel Gonzalez General Manager

"Terrible employees"

1
14/03/2018

I have stayed at this hotel before because it provides park & fly for BWI passengers, and shuttles to and from the airport. Before it was a good hotel, but now I will never go back. The staff has major issues. The man at the front desk had to hold onto his pants to walk, because they were showing his underwear. I later called him to get the internet password and he gave me one that didn't work. Then I tried to call the front desk 3 times and no one answered it and I let it ring about 10 times. We were told that the continental breakfast started at 6:00 am and when we went downstairs the lady only had it set up about a third of the way. She came over and slammed the container with tongs in it in front of my husband because he was trying to get a waffle out of the waffle maker. She had a really bad attitude. That made it the last time I will stay at the Best Western on Belle Grove Rd. The beds were uncomfortable and the pillows were horrible. The woman at the front desk the next morning was about the only bright side to this hotel. She was very helpful.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking time to provide your feedback. On behalf of our entire staff we would like to apologize for the disappointments you experienced during this stay. We will be addressing each of your concerns with the appropriate manager and using your comments to further determine what areas need improvement going forward to better provide for our valued guests. We appreciate your patronage and hope you will consider allowing us another opportunity to provide the type service and accommodation that you deserve. Once again, thank you for staying with us and for sharing your concerns with us.

"Horrible, Dirty, mattresses were VERY old. "

1
10/03/2018

Our room & hotel was dirty. Hair on bathroom floor & in shower. The pillows were in the shape of a cube no bigger than your head. The mattresses must have been 20 yrs old. We did not feel safe. Better off tearing the hotel down and starting over.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear Beliner, Thank you for staying with us and for your honest review. Our job is to provide a clean, comfortable hotel experience to our guests, and we cannot apologize enough for the issues you described during your stay. Thank you so much for bringing this to our attention so we can review this with our housekeeping team to ensure these mistakes are not repeated. Thank you for your patience as we work to correct these problems. We do hope you will stay with us again so we can exceed your expectation. Thank you, The Staff and Management

"Stay, Park and Fly Customer"

3
09/03/2018

We stayed at the hotel the night before our flight and the room was clean and quiet. The sink/vanity area is very small and not within the bathroom where the toilet and shower stall were. This wasn't a big deal unless you were trying to get ready while others were sleeping. Breakfast offered eggs, sausage, waffles, yogurt, cereal, biscuits and gravy, fruit, juices, coffee and milk. Nothing fancy but met our needs and the staff were very friendly. We kept our car in the lot for five days and weren't charged any additional fees. My biggest complaint was the shuttle pickup from the airport. I called the hotel at 2:33pm and was told the shuttle would arrive in approximately 10 minutes to wait outside the door. At 3:03pm I called the hotel back and was told there was a shift change for the drivers and someone would be by in 10 minutes, continue waiting outside. Frustrated when 3:25pm came and still no driver, I called the hotel and was told there was a shift change and someone would be by in 10 minutes. I explained that I already heard that story at 3:03pm and we'd been waiting for almost an hour for someone to pick us up. Finally, at 3:44pm the shuttle arrived. The delay in pickup directly impacted our ability to get out of the Baltimore/Frederick area before traffic became congested; which again delayed our arrival time to home.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Schmid, thank you for taking the time to review our hotel. We are glad that you enjoyed our complimentary breakfast buffet. However, we are sorry for the inconvenience you experienced due to the delay in the shuttle service. We will investigate the circumstances you described and take the appropriate action to prevent it from recurring. We hope that this issue did not overshadow an otherwise great stay. We hope we have the pleasure of hosting you and your family again. Thank you, The Staff and Management

"Terrible"

1
08/03/2018

Staff at the reception was rude, we didn't receive any welcome. Room was not clean. Free shuttle to the airport; we had to wait for almost an hour at the arrivals, because there were a lot of passengers going back to the hotel. I called the reception twice, and the answer was still the same: "The shuttle is coming!".

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback. On behalf of our entire team please accept our apologies for the oversights with regard to the housekeeping of your room as well as the rudeness of some of our associates. We will address these concerns promptly and hope you will allow us another opportunity to provide impeccable guest service on a future visit. Thanks again for the valued comments and for staying with us. Guest Relations

"Before and after Flight Hotel Stay"

3
05/03/2018

When we checked in on a Park & Stay deal I was surprised to find the Best Western was actually the former Sleep Inn which we had stayed at and liked. I expected much the same. Unfortunately the hotel was not up to the normal Best Western standards with modernization and cleanliness but on a whole our night there was satisfactory before our early flight the next morning. The night we landed I called for the hotel shuttle to pick us up at the airport. After some mix up with th driver we were flinally picked up annd brought to the hotel after midniths. There on arrival I found the hotel desk clerk basically courteous but not especially warm and friendly. When we got to our room we found the bedside lamps not working. (one was not plugged into the outlet and the other had no outlet within reach to plug into. Husband went to use the TV remote but found it didnt work because the batteries were missing. He called the front desk to ask that some be brought to our room but was told he would have to go down and pick them up himself. He was not happy having already changed for bed and decided to forego the TV. The next morning we went to the lobby for a light complimentary breakfast before heading home. That breakfast was pretty standard and the lobby seating area was full of hotel guests eating their breakfasts. Im not sure we'll stay there again since there is a Comfort Inn right next door

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for returning to our hotel. We are happy you had a satisfactory stay and that you liked our complimentary shuttle service. However, we are sorry for all the inconveniences you had while here. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us a chance to impress you on a future visit. Thank you, The Staff and Management

"Okay Place, but No Free Parking"

3
28/02/2018

The rooms are nicely done. The staff are nice. The breakfast is average, but with friendly help. HOWEVER, THE ADVERTISED "SLEEP AND STAY" PARKING FEATURE FOR FREE PARKING is no longer true. We ended up having to pay $5 per day. Why? Check out their policy before you stay there.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Luke, Thank you for being our guest and for sharing your review. We are happy to read you had a good stay with us and liked your well-kept room along with our friendly service. We are sorry that parking was a challenge for you. Because we are located near an airport and a cruise port, some of our guests take advantage of our Park and Fly packages and leave their vehicles with us while traveling. We hope you will give us an opportunity to welcome you back for a much better experience. Thank you, The Staff and Management

"If we hadn't gotten in so late we would have left!"

1
09/02/2018

So sad!!! We picked this hotel because it had an airport shuttle and a cruise ship shuttle. Wish I would have payed for a taxi and a better hotel or Airbnb! The halls and rooms smell like musty BO mixed with masked pot smell. The bathroom was not cleaned well, with hairs on the toilet and shower. The ice machine was broken. The pillows on the bed look like they were cut in half to save money! And, the only place to eat is a Checkers across the street that kept us waiting in the freezing walk up window and never did take our order so we gave up and ate snacks for dinner. Very disappointed.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear PinkMFT, Thank you for sharing your concerns regarding the cleanliness of your room. What you described is not typical of our service, and we apologize for these oversights. We have shared your concerns with our housekeeping service so they can follow up. We are committed to providing outstanding service and clean, comfortable accommodations, and we hope you will give us another chance to prove that to you. Thank you, The Staff and Management

"Good for the price"

3
08/02/2018

As the saying goes, you get what you pay for. We just needed a cheap place to stay the night before we flew out the next morning. The room was very dated and the carpets needed some TLC. The bed's sheets felt like paper hospital gowns. The staff was very friendly.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Ben, thank you for reviewing our hotel. We are glad to know that you found us to be a good value and loved our courteous staff. However, we are sorry for not meeting all of your expectations. Your feedback gives us the information we need to better serve our guests and is much appreciated. We have shared your concerns with the appropriate individuals in our organization. We hope you will consider us again on your next visit to Baltimore. Thank you, The Staff and Management

"Amazing!"

5
05/02/2018

The room was clean and tastefully appointed - service was excellent - everyone seemed to want to take on our satisfaction as their top priority. We used the park and fly service - what a great value! Breakfast was much more than we expected especially when we needed it at 5:30am. I can't offer one suggestion that would have made our stay better!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your excellent review of the Best Western Plus BWI Airport North Inn & Suites. We are happy we could help with your travel needs with our Park and Fly service. Your compliments mean a great deal to our entire staff. Thanks again for choosing to stay with us. We hope to have the opportunity to welcome you back. Thank you, The Staff and Management

"Would not stay here again."

1
01/02/2018

The hotel has a number of problems and I don't recommend staying here. When we checked in, there were two men chatting with the ladies behind the desk and their language was less then acceptable and made me uncomfortable. Neither appeared to be hotel guests. The elevator had an odor, our room's bathtub stopper didn't work, the cover hiding the plumbing was falling off and there was something disgusting under the bathroom vanity. There were no toiletries in the room and when we went to the front desk, all they had was shampoo and a small bar of soap. The main reason we stayed at this hotel was for the morning shuttle to the airport but the driver left the hotel a few minutes early even though he was told he had two passengers. We were in the lobby a few minutes before the 6:30am departure. Consequently we had to wait for a taxi and pay for it. We've stayed here before and this is the first time this has happened although upon return at BWI, we were told it would be 30 minutes until the shuttle came to pick us up each time. We've stayed at this hotel two previous times and the same thing happened upon arrival at BWI so we have just taken a taxi but having the shuttle leave early when we were going to the airport is not acceptable. I will say the lady who takes care of the morning breakfast was very pleasant. We will not be staying at this hotel in the future.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Please accept our sincere apologies for the problems you encountered during your stay. Although we are confident some of these instances are isolated, this in no way excuses the fact that we failed to provide outstanding service to you. We value your loyalty, and we promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We hope you will consider a future visit so that we can better demonstrate our commitment to your comfort and satisfaction. Thank you, The Staff and Management"

"Some parts great, some parts not"

3
28/01/2018

The booking, price, access to airport shuttle, access to cruise shuttle and breakfast were pretty good. Ours was a unique situation because we only arriving in from Alaska at oh-dark-early in the morning (4:30AM), and wanted to just grab a quick nap between arrival and getting on a cruise ship in the early afternoon. I was specific when booking that we wouldn't arrive until about 5-6AM, would want to 'overstay the checkout' by a bit so we could sleep until about 1, then shuttle to the cruise docks. The lady I talked with said it would be no problem. But when we arrived...it was. Per instructions, we called for the shuttle as soon as we got our luggage. "They'll be right there" we were told, "wait outside door 3." So, with the temperature a very uncharacteristic 3f, we went out onto the median and waited...and waited...and waited...and, after two calls and about 15 minutes, still waited. Then the van finally showed up. The driver was a really nice guy who helped with the luggage and getting us seated. And off we went! I'm a professional driving instructor, among other things, so watch all activities relative to driving - like the dashboard. Seeing the gas gauge sitting on 'E' when we got in was a flag for me. I have no idea how much may have been in the tank for our few-mile ride to the hotel but it was a concern. The woman on the desk was 'all business' and wasn't any too warm and fuzzy, and made it VERY clear that if we were staying past 11 o'clock (checkout) it would cost us an extra day (period!). We had a discussion about it: I told her I had run the scenario past the woman I booked with. She told me that the woman had NO AUTHORITY to make that deal and had done it against the rules. She told me she would check with her housekeeping manager when she got in to see if it would be okay - and would let me know the result. "What time does she get in?" I asked. "About 9-9:30" she replied! "And then you'll let me know?" I asked. "Yes" she replied. I told her how absurd that was - with me wanting to get five or six hours of nap between now and 1, and not knowing whether we'd be able to stay in the room until after 11 until 9:30. "So, you'll wake me up at 9:30 or so to tell me whether I have to check out at 11 or can stay until 1?" I asked. Do you see where this is going? I was dead tired and about three feet from going postal with the absurdity and frustration. I finally resolved that she was not going to budge. And that had me all jacked up so sleeping was going to be a frustrating effort at best. We grabbed a bit of the breakfast (which was Best Western typical - okay and filling) and went up to the room. Somewhat typical of a 'quick-stop' Best Western (the cruise ship trade has folks checking in-and-out at a furious day-at-a-time pace) the room was neat - but tired. The bathroom was in mediocre shape with faucets that weren't operating just as they should, the shower/bathroom floor had dirty corners and the toilet seat was loose. I noticed a couple of other minor items, like heavy dust on the exhaust fan covers. So, between the situation and the frustration, we got up at about 10:50 and made the 11:00 checkout - just to be sure. That wasn't much of a nap; certainly nowhere near what it was intended to be. We, along with at least four other couples (there were probably ten or more in-and-out over time) were waiting for the cruise shuttle. It was clearly a goat-rope. There was a list - and it had 'times' on it for expected ETD. But it was not really consulted, nor followed. They had three vans sitting outside, but only one was dedicated to the cruise ship run; a second filled in for a couple of runs but it was hit-and-miss on whether it was coming, going, here or gone. The third van wasn't used at all. Most of the waiting folks were not happy with the (dis)organization of this process. But then, after we finally got into one of the vans, we got a pleasant surprise. The driver, the one who had picked us up from the airport, told us about the 'return policy.' He told us that when we got back to the dock we could call and they would pick us up - shuttle us back to the hotel, then...shuttle us to the airport! Now that was a great offer. We didn't use it because we met friends on the ship who took us to their house after the cruise - but that 'round-trip, plus' shuttle has a value that is pretty hard to beat. There was no 'published' information of this so I'd want to ensure it was so before I depended on it. Would we stay there again? Hmmm, I'd make VERY SURE the arrangements were crystal clear AND IN WRITING. The 'supposed' convenience of it all was very enticing and handy. As long as all was more clear for the next time I guess it's better than some alternatives.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for staying at our hotel and for sharing your feedback. It saddens us to see such comments, as this is far from the experience that we want our guests to have.We have discussed all your concerns with respective team members to see where we went wrong and ensure such mistakes are never repeated.We encourage you both to try us again the next time you are cruising from Baltimore as we are sure you will have a much better experience. Thank you, The Staff and Management

"Stay Prior to Cruise - 1st weekend in January 2018."

3
26/01/2018

The hotel was FREEZING, but it was a cold day. The knob was missing/broken in the shower. Bathroom extremely small. Elevators were dirty, curtains with stains, wires and metal in hallway windows. It was one night and too late to find another hotel. The lobby was so cold that the front desk staff had to wear hats & gloves. The reception staff were extremely friendly and professional. The hotel is close to the airport and pier. free shuttle service offered which was a plus. Under the Hotel Ratings, please note that I tried to select the 3 out of 5 ratings under the Service, Value and location, but only the "terrible" button would highlight...

00gc, General Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel for your pre-cruise trip. We are glad you had an overall good stay and that you liked the service provided by my staff. That being said, we are sorry for the inconvenience you had while here. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance to prove ourselves on a future visit. Thank you, The Staff and Management

"Used hotel for parking"

4
15/01/2018

You can search online and pay near $5 per day. You have to call them and meet them near door 12 on arrivals upstairs when you come back. We only waited near 10 minutes when I called. This maybe the cheapest way if you want to save flying from bwi.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Paul, thank you for your great review of the Best Western Plus BWI Airport North Inn & Suites. We are happy we were able to help you with your travel needs with our Park and Fly service. Your compliments mean a lot to our entire staff. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Thank you, The Staff and Management

"Nice airport stay"

4
13/01/2018

Convenient, clean and comfortable. Just a tad more expensive than I expected, which lowered my overall value rating. I had stayed at this hotel with my family as well, a couple years ago and was happy with that pricing. Hotel is located near and provided a convenient shuttle to the airport (BWI). We used the “stay and fly” parking again without issue. Rooms were to the level I have come to expect from Best Western including the WiFi. All in all, everything went smoothly and as expected. I will stay here again.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Jonathan, thank you for your excellent review of the Best Western Plus BWI Airport North Inn & Suites. We are happy we could help with your travel needs once again with our Park and Fly service. Your compliments mean a great deal to our entire staff. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back. Thank you, The Staff and Management

"Great Value"

4
09/01/2018

This was an unplanned stay (missed connecting flight!) but the staff quickly got us the shuttle from the airport! Easily set up returning shuttle for the next morning. Ample breakfast that we could grab and go. Great value, and very helpful and friendly desk staff!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Adrienne, thank you for reviewing Best Western Plus BWI Airport North Inn & Suites. We are glad you had a pleasant stay with us and appreciate you for recommending us as a great value. Reviews such as yours mean a lot! Thanks again for your review, and we hope to see you soon. Thank you, The Staff and Management

"Beautiful Room"

5
04/01/2018

I loved the décor of this hotel, very modern, very clean. It was close to the airport and offered a free shuttle to and from at no extra charge which was very convenient. This is definitely my top choice when I visit this area again. You will get more than your money's worth.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Tiffany, it was a pleasure having you as our guest at Best Western Plus BWI Airport North Inn & Suites. We are pleased to read how happy you were with our clean property and loved our convenient location in the close proximity to the airport. I have shared your compliments with our team members, and we look forward to welcoming you back soon for another enjoyable stay. Thank you, The Staff and Management

"rethinking best western brand"

1
31/12/2017

The reason we selected this hotel was the airport shuttle, we reserved it upon check in. We were advised the the shuttle was running 15 minutes late, after 30 minutes we used Uber to airport. Breakfast was terrible, cold coffee and no fruit on the buffet.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Jim, Thank you for choosing our hotel. We appreciate you taking the time to post your review as we truly value our guest's comments and opinions. We are sorry for the frustrations you described with our shuttle service and breakfast selection, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Thank you, The Staff and Management

"Review"

4
31/12/2017

Only one person was working at the time of check in, and only one ice machine was working on the 6th floor. Room was big and very good for the price. Breakfast was also good but they ran out of items fast.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Bryant, thank you for staying with us at Best Western Plus BWI Airport North Inn & Suites. It's a pleasure to read you found us to be a great value and that you loved your comfortable room, but we are sorry if we missed meeting any of your expectations. We have made a note of your feedback and hope to have an opportunity to welcoming you back for a much better experience. Thank you, The Staff and Management

"You get what you pay for ..... I guess"

2
27/12/2017

Their shuttle service was a little slow but the hotel is in a great area, close to the airport and in walking distance from the train. As far as our room goes, my bed was broken. I had to sit on the towards the middle of the bed because if I sat on the edge, it would fall to the floor. I said something but because it was christmas day, the custodians were gone and I got to sleep on a rocky bed. Their breakfast was average but they did have strawberry waffle mix! Probably the best part about my stay there.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for providing your feedback. We are pleased that you liked our location close to the airport and our strawberry waffle mix! However, we do want to apologize for the disappointment with your bed. We will promptly address this important issue and will be using your comments to further determine how we can better provide for our valued future guests. Thanks again for staying with us.

"Quick stay"

4
27/12/2017

From the moment I booked my stay to being picked up at the airport along with my drivers suggestions about booking my trip back to the airport the next day to the receptionist telling me about breakfast etc... Everyone was very helpful

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Joye, it is a pleasure to read your fantastic review of the Best Western Plus BWI Airport North Inn & Suites. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Thank you, The Staff and Management

"Windy Room"

2
27/12/2017

Our stay at this facility was very disappointing. The best part of the stay was the fact that we only stayed in the room for short periods of time. There was a opening between the wall and the A/C unit. As the wind blew outside it came through the opening and blew the curtains. The temperature dropped to below 30 degrees. I had to keep raising the temp on the unit to keep the room warm. I called for help, no one came. The next day during check out I was told that the entire staff was off for the holiday. That's why the rooms were not cleaned and no one came to help with the wind blowing in the room. Perhaps they should have remembered to close the entire hotel since on one was there to work in it.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for providing your feedback. On behalf of our entire team we apologize for the disappointment you experienced with the temperature in your room. We will be addressing this issue promptly before making your room available to another guest. We will also be using your comments to better determine how we can better provide to our valued future guests. Thank you for staying with us.

"bwi best western"

5
21/12/2017

the stay at the Best Western BWI north was very enjoyable. They had popcorn waiting for me when i arrived along with a drink, and the checkin agent did a fantastic job checking me in very fast. the internet was extremey fast,and the breakfest was very well presented and tasted great. i had the waffles and they were very good. they even have toppings for them so you can make any type you want. great value for the money.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
John, thank you for choosing the Best Western Plus BWI Airport North Inn & Suites. It was a pleasure to know our location was perfect for your needs and that you loved the service provided by our staff. Thanks again for recommending us as a great value, and we look forward to serving you again soon! Thank you, The Staff and Management

"No Hot Water"

1
20/12/2017

Poor Water Pressure system, water ran out real slow, shower didn't product hot water, have to wait awhile for someone to come to front desk, apple juice was water down didnt have a taste. worse was the water system

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you kindly for your feedback. Please accept our apologies for the water pressure issue we were experiencing during your stay. We have correted the problem and hope that you will stay with us again when we can provide you with a more positive experience. Thanks again for staying with us.

"Close to airport"

3
14/12/2017

Hotel is in a great location as it is close to BWI Airport. Hotel is in need of updating. Shuttle service from the airport is POOR. Had to wait 1 hour to be picked up after contacting the hotel 5 times. Hotel is located 10 minutes from BWI airport.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
John, thank you for reviewing our hotel. We are happy to read you liked our convenient location and that you had an overall nice stay. However, we are sorry you were unhappy with our shuttle service and regret the inconvenience caused. We will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. It was a pleasure having you as our guest, and we hope to see you and your family again soon. Thank you, The Staff and Management

"Great pre cruise overnight. "

4
10/12/2017

Good place to stay that provides parking all week and a shuttle service to the port. From the front of the house to the breakfast all associates we encountered provided prompt,courteous and professional service. Thanks for all you do!

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing your stay at Best Western Plus BWI Airport North Inn & Suites. We especially appreciate you acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests, and we are happy we succeeded. We appreciate your business and look forward to your next visit. Thank you, The Staff and Management

"Hotel was fine but shuttle experience was poor"

3
08/12/2017

We usually stay at the Best Western when we are flying out of Baltimore. Pick this hotel because of the shuttle to and from the airport and our ability to leave our car at the hotel, Have had no issues with shuttle in the pass except for this time. We had to wait for 40 minutes to get the shuttle back to the hotel to pick up our car and return home.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for being loyal to our hotel. We are pleased to know our service and our location is perfect for your needs. However, we apologize for the wait time issue you had this time with regard to the shuttle service. Your feedback is shared with the concerned staff to find out what went wrong and to avoid any issues like this going forward. It was a pleasure to have you as our guest, and we look forward to serving you better in the future. Thank you, The Staff and Management

"Worst Best Western We Have Ever Stayed In"

1
07/12/2017

The hotel was extremely dirty throughout. The floors in the hallways and rooms appeared to have not been vacuumed for a long time. There were sticky spills in the elevators. In one, there was black hair approximately 2 ft long, suck in a spill. The ceiling in the bathroom was peeling and falling in.The food was minimal with no breakfast meat, no muffins, no waffle batter and a single orange in the fruit basket. We were told there would be refills - this did not happen.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback. What you describe is not typical of the feedback we receive. Please accept our apology for your less than positive experience. It would be our pleasure to have you stay with us again so we can regain your confidence in our hotel and our brand. Thank you, The Staff and Management

"One night at bwi"

5
01/12/2017

Airport shuttle took 45 mins to pick me up from the airport when I was told it will be there in 15 mins. Hotel is 12 mins away from airport. Staff was friendly. Room was clean. No additional complaints.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate your wonderful feedback about your stay at Best Western Plus BWI Airport North Inn & Suites! We are devoted to providing outstanding service, and we are delighted that we met your expectations. We hope you will make us your home away from home whenever your travels bring you to Baltimore! Thank you, The Staff and Management

"TRIP BACK TO HOTEL WAS LIKE A TRIP TO HELL !!!!!!"

3
23/11/2017

Returning from Aruba 10/18I called for Shuttle to take us to hotel. After waiting 25 minutes shuttle arrived and picked 2 other passengers. Just as soon a we leaved the airport property the shuttle ran OUT OF GAS !!!!!! Driver said the gauge was broken.The other had a cell phone and called uber and they left us at the shuttle. A few minutes later I heard the driver tell someone on the phone that he did not have the credit card to get gas ! All of this took about 45 min. for another shuttle. We finally got back to the hotel and there was no one there to offer any comments about the situation. I will probably never stay at best western Belle Grove Road again.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We appreciate you taking the time to write a review. Our shuttle service is meant to be a convenience for our guests, and we normally receive good feedback about it. We were disappointed to read that your experience was less than satisfactory. We will investigate the circumstances you described and take appropriate action to prevent it from happening again. We sincerely apologize and hope that this issue did not overshadow the otherwise great stay you had at our hotel. Please visit us again soon! Thank you, The Staff and Management

"Dirty!!"

2
22/11/2017

The room cleanliness was horrible. First night was not even cleaned. The room smell upon arrival was less than desirable. No ventilation in the bathroom so mold was noted in shower tiles , water drips on ceiling. Management made aware and nothing done. Would not recommend this place unless all other hotels are full!!

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your candid review. On behalf of our housekeeping department please accept our sincerest apologies for the lack of housekeeping you experienced during your recent stay. We will promptly address the situation with that department manager and will use your comments to further our efforts to make improvements for our future guests. Thank you for staying with us and Happy Thanksgiving! Guest Relations

"Roaches and Mice"

2
20/11/2017

I saw the biggest cockroach ever in the soda machine area on the 3rd floor. Also, mice traps were poorly hidden all over my room. I slept with all the lights on. Upon checking in, my room was filled with heavy smoke odors. I called downstairs to complain because there was a placard in my room that stated smoking would result in a non-refundable fee of $250 being charged. No one answered the phone so I went downstairs to make the complaint. The hotel staff made no efforts to rectify the situation nor did they offer my a new/different room.

00gc, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for providing your review. We are very sorry for your disappointments with your experience during your recent stay. We have maintenance procedures in place to minimize the possibilities of "uninvited visitors" to our common areas and guest rooms. We apologize for the air quality you experienced as well and we will address this promptly. Please accept our apologies for the lack of guest service from some of our staff as well. We value your feedback and will be using it to make improvements for a more positive experience for our guests in the future. Thank you again for staying with us.

"Wonderful Retreat!!!"

5
07/11/2017

I truly enjoyed my speedy check in and the wonderful and helpful front desk stay. My stay here was truly a wonderful retreat and I will definitely stay here again with family and friends! Best Western's staff is very professional and willing to help you with any and everything if needed, and they always have a smile. Thank you for my enjoyable stay and will see you in the near future.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Toni, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Best Western Plus BWI Airport North Inn & Suites. We look forward to welcoming you back soon! Thank you, The Staff and Management

"Nice and clean, with friendly staff"

4
03/11/2017

This place was very nice. The staff was friendly and caring, especially one in the breakfast area. She got my wife, who is handicap in a scooter, some juice. Rooms were clean but somewhat small, but a real problem. Breakfast was the usual Best Western breakfast OK but nothing fantastic, barely warm.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Ronald, thank you for taking time to review your stay at Best Western Plus BWI Airport North Inn & Suites. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests. We appreciate your business and look forward to your next visit. Thank you, The Staff and Management

"A late night stay and a good place to stay"

4
02/11/2017

We arrived very late , enjoyed a good nights sleep in a clean, modern room and had a great experience overall stay. The staff, in the early morning, were very friendly and helpful. Although we did not remain for the breakfast, the dining area was clean and well kept. We will return. Great stay for the price.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Max, thank you for including Best Western Plus BWI Airport North Inn & Suites in your travel plans. We are pleased to read you found us to be a good value and that you enjoyed your well-appointed room along with our courteous service. It was a pleasure serving you, and we look forward to hosting you again soon. Thank you, The Staff and Management

"Airport shuttle"

5
01/11/2017

We used the Red Roof in as a park and fly. Stayed one night flew out the next day and when we returned 8 days later, called the number for the hotel shuttle. The driver was so kind and patient he explain what stop outside the airport to meet him at gave us an eta, was on time, was so friendly and a very cautious driver. Then dropped us off at our car. Thank you so much “Joe” our shuttle bus driver.

"Near BWI"

4
31/10/2017

We had an early flight home the next day. This hotel is very convenient and only about four miles from the airport. We would have eaten the breakfast but had to skip because of time restraints. It did smell good though.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Jerry, thank you for choosing to stay at Best Western Plus BWI Airport North Inn & Suites during your visit to our city. We are pleased our location near the airport was ideal for your needs. We understand the need for a stress-free stay, and we are happy we were able to provide you with just that. Keep us in mind when your travels bring you back to the Baltimore area. We look forward to having you stay with us again! Thank you, The Staff and Management

"Cleaner, but still not up to par with BWPlus hotels"

3
31/10/2017

The first room we went to smelled of smoke. The 5th floor hallway wreaked of smoke. There was some mold on the shower door. Breakfast was good. They did move one of our rooms, but they said they could not get our rooms close together.

00gc, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to share your feedback. We believe a fresh, clean accommodations are absolutely necessary to set the tone for a great stay, and we apologize for these oversights. Your feedback will be shared with the housekeeping team to make sure we are more consistent in our service delivery. We hope you will stay with us again for a much better experience. Thank you, The Staff and Management

"Baltimore North Airport"

5
29/10/2017

The hotel provides a great lodging experience. Our primary focus was lodging prior to crusing from the Baltimore Cruise termianl. Whether you drive or fly, the hotel provides a wonderful precruise service

00gc, General Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing Best Western Plus BWI Airport North Inn & Suites for your pre-cruise stay. We are delighted to know you thoroughly enjoyed your time with us and that our service and accommodations were above and beyond your expectations. We look forward to having you as our guest again in the near future. Thank you, The Staff and Management

"Kind, clean and convenient"

5
25/10/2017

One night stay as we got ready to begin our trip to visit family. The hotel desk staff was great, providing tips for a quick dinner including delivery menus. Thanks Donnell and Brianna. The room was clean and comfortable and quiet. One of best complementary breakfasts had on the road. Attendant was very quick at greeting and replenishing, so food was hot and fresh. Good coffee and road cups available. Will stay again.

"Good hotel, great staff"

4
20/10/2017

convenient location and nice shuttle to BWI. The staff is excellent and was really friendly and helpful. The room is OK but a real deal for the money. The internet is fast and the breakfast is OK. I'd stay again if I need to be by the airport.

"Zero Star; Stay Away From Parking Shuttle!"

1
19/10/2017

Paid for Parking; Waited for 40 Minutes for Pickup from BWI; The Shuttle Broke Down and Ran Out of Gas; Stranded us on side of Road; Had to call an Uber to get back to car; The shuttle was unsafe; Check engine lights and Tire Pressure Sensor lights were lit; Shuttle driver blamed management for shuttle condition. Staff did not seem the least bit apologetic. Never Again!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review. We apologize for the inconvenience and difficulties with the shuttle, we will review the matter further. We intend to bring the matter up for further training and customer relations management in order to avoid mishaps in the future. We do look forward to your return visit should you have a change of heart.

"Cruise parking"

3
19/10/2017

We arrived the night before our cruise. The good: the lobby was nice. The room was nice. The bed was comfortable and the shower was very nice. Breakfast was decent. The bad: There was a sheet and a joke of a blanket. No cover or bedspread of any kind. We froze all night. When asked when the shuttle to the port would come, the clerk said they had no idea. He wouldn't even give a time frame just said they would call us. I didn't know if I was safe to take a shower. Very limited outlets to charge your phone in the breakfast lobby. All in all, we would have paid less to stay there and paid for parking at the port.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We apologize for the inconvenience since we clearly missed an opportunity in the housekeeping department and shuttle services. We intend to bring the matter up for further training and customer relations management in order to avoid mishaps in the future especially in communicating for shuttle needs. We do look forward to your return visit should you have a change of heart.

"Close to BWI"

5
17/10/2017

The Best Western Plus Airport North Inn & Suites was a very good location for my adventurous outings around the Baltimore area. The hotel facility was nicely maintained inside and out. The room decor was very nice and the bed was extremely comfortable. Nice towels and a large shower stall. WiFi was very fast. The breakfast area and the offerings were very adequate with a varied offering of breakfast items to include Hot Waffles! The service was extremely good. My nightly price for the room was very reasonable!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review for others to consider. Travel safe and we look forward to your next visit.

"Wonderful stay"

5
16/10/2017

Very clean. Professional staff. Quiet room and very comfortable beds. Free continental breakfast. So much to choose from. Staff in the breakfast area was very friendly and helpful. One of the best hotels I've stayed in.

"Don't count on their airport shuttle service "

1
16/10/2017

We stayed here so we didn't have to drive all the way to Baltimore for a very early morning flight because we could leave our car here and take a free shuttle. When we checked in the night before they scheduled the shuttle for us for 4:30 am. When we came down the next morning at 4:25 am we saw the shuttle pull away. The young man at the desk called them to come back after stopping at the next airport, but we were told they couldn't come back for us because they were over booked. So we had to wait for another half hour for the shuttle to come back, putting us late for our flight. The whole point of staying at this hotel was to have an easy relaxing start to our honeymoom. So much for that. They also refused to get a us a cab to make up for their mistakes over booking their shuttle. Crap hotel with crap customer service and unreliable shuttle. If you need to get to the airport don't stay here.

"Underwhelming"

3
09/10/2017

Had reservation for $89 through hotels.com. at check in they tried to charge me $149. Thanfully I had the confirmation on my phone. Tinest pillows on bed I have ever seen. Stingy with bathroom linens. Next morning we went down for breakfast and hot food refills were very slow. Breakfast attendant apologised and said they only had one microwave to use in the kitchen. This was a 7 floor hotel. Do the math on how many people eat breakfast each morning. The pantry where you can buy snacks and drinks was almost empty.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your valuable feedback, we will bring these items up to our next management meeting in order to take corrective steps and provide a better stay upon your return visit.

"Quiet Comfort"

5
09/10/2017

The facility is up-to-date and very well maintained. The location is actually quite convenient to highway access. The location is very quiet, and we slept great. Very good breakfast, and friendly, professional staff. We would return given the opportunity.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review and appreciate the feedback. We look forward to your future visit to provide another excellent stay.

"CREEPY PLACE TO STAY"

2
08/10/2017

Stayed 3 nights at this place - had a suite - room was dirty and the computer chair was broken - with food crumbs and ab eer bottle cap stuck in the crack -- 2 lights in the room didnt work which made the room dark - the shower head leaked - 1st nite no place to park because they oversold their parking to airport flyaway service - bad tude from the desk on where to park - parking lot had many lights burned out and so did the hotels front - which made it creepy and unsafe - towels and bed were worn out and needs replacement - not a typical BW property and they need to step it up

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We apologize for the inconvenience and less than adequate stay. We've made note of your concerns and feedback and will bring this up to maintenance and housekeeping for additional training. In any event, we look forward to a return visit in order to provide a better stay.

"Giving my clients Incorrect information"

1
02/10/2017

Ok, i used to send all of my cruise clients to this hotel to stay the night before and or just parking at their lot while on a cruise out of Baltimore. My complaint, They do not offer the parking for 5$ a day with out spending the night anymore BUT, that is ok. What is not ok is that they have offered some of my clients parking for $15 a day and guaranteed them that that is a much lower price then parking at thew cruise terminal. Incorrect! same price. It is ok not to offer a service but not to give different info to each client and to also lie about the price of parking at the port

BestWesternHotels, Corporate at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Modern rooms and excellent sleep-park-fly deal for BWI"

5
01/10/2017

We arrived well after 10 p.m. and a long drive through Northern VA traffic; we were tired. The person working the desk greeted us warmly and was efficient in getting us registered. Our room was clean, the bed soft and the bathroom earned a woman's seal of approval for cleanliness and good toiletries. We used the park and fly option for BWI and were pleased with the security for our car and the promptness and courtesy of the van driver. The motel is located in a quiet neighborhood and perhaps a 10-minute van ride to the airport. Our GPS was helpful in getting us to the motel since it is not visible from the Interstate. We had a good experience and will stay here the next time we fly out of BWI.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel and posting your detailed review. We look forward to your return visit and bid you safe travels!!

"Black mold, dirty sheets, no curtains to block out light and housekeeping who disturbs you even though your sign is out."

1
01/10/2017

I would never recommend this place unless you want to get sick and be grossed out by black mold, stained sheets, disruptive housekeeping and bright light constantly shining through into your room. Absolutely horrible and even after reported nothing was done.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We apologize for your inconvenience and less than adequate guest experience. We will look into these points and make arrangements for improvements. We would also like to know if you happened to take a photo to share and your room number as can have this addressed in a timely fashion.

"Beast western"

2
30/09/2017

There was chocolate smeared on the curtains, multiple stains on the rug and girl at the front desk was slouched and playing on her phone when we went to check out. The location and shuttle service was great - we were heading for the airport .

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel for your stay and providing your valuable feedback about the front desk. We are presenting your observations to management for follow up and hope you will consider our hotel again.

"Treated like Beverly Hills at the BWI"

5
29/09/2017

I have been working in Baltimore for past six months. I stayed at four hotels. Three other hotels would listen but never act on my request. At the Best Western Plus BWI from Heather in sales to girls at the front desk (Asia, Brianna, Teaurra, Ms Dee, Diamond, Teresa) to the maids, I make one request and all of them respond. They make me feel right at home. I will miss all of them when my work is done. If are looking for hotel to stay at in Baltimore this is the 4 star hotel that won't hurt your wallet. Close to the airport and an easy walk to the train station to downtown Baltimore. Thank you Neal Simpkins.

"Mouse in hotel room"

1
26/09/2017

There were multiple issues with this hotel: - The room was dusty when I arrived - There was no soap in the lobby restroom, which employees were using - The ice machine was broken and a pool of standing water was left unattended around it - There was no hot water one morning - Biggest issue was that a mouse ran across the floor of my room on the morning I was leaving I've tried to get in touch with the hotel to find out how they'd like to deal with this but communication has been inconsistent. I would recommend finding another option and would note that the hotel manager also covers the Comfort Inn next door so would avoid both properties.

"nice place to stay"

5
26/09/2017

When we come to Baltimore we stay here, The people are very friendly hotel is nicely decorated. the rooms are nice and comfortable, Breakfast were good the hot foods looked god and hot We will be back keep up the good work

"problems with shuttle and room"

2
26/09/2017

First room we were given was not cleaned. Told by front desk that was the 4th room that night not cleaned. Next room had no shampoo/conditioner in room. Upon return, took over an hour and two phone calls to get shuttle from airport.

"Not the best experience"

2
24/09/2017

From the check-in staff member who was more interested in eating her chips and dip than helping me, to the dirty hallways to the old beds, this was not the best hotel experience. And it didn't help that there are two different BWI Best Westerns, and the airport shuttle I caught went to the other one!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We apologize for your inconvenience and will bring this matter up to management for review of training efforts. We appreciate your business and hope you offer us a second chance. Our shuttles are similar and guests get confused at times but not much we can do for that over and above what is already done by the drivers.

"Best Western Imploding - Find Someplace Else"

1
17/09/2017

We checked in early upon arrival in Baltimore because we would not be back until the evening. Upon arrival at 9:30pm we purchased two 12oz. water bottles for $3 each. Had we not been so tired we would have walked across the street and purchased them for $.99. We went up to our room to find the ROOM HAD NOT BEEN CLEANED. Beds were messed up, drink cup from fast food still sitting on the counter and dirty towels on the bathroom floor. The clerk brought up new keys for another room. We woke up to NO HOT WATER. After a cold shower we wandered down to the lobby for a meager breakfast. On the way to the lobby we spoke to two other guests. One mentioned having MICE in their room. The other had NO HOT WATER and BUGS all over the bathroom floor. At this point we were hesitant to eat anything. We attempted to print out boarding passes for out flight home but the PRINTER WAS OUT OF ORDER. This hotel was part of a Southwest Airlines vacation package. We will be contacting Southwest to recommend removing this hotel from their package deals. We will NOT use this hotel for future trips.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your review. We apologize for the inconvenience and will do our best to take this matter up with each department and we will more than likely have to respond to a SW airlines inquiry. We hope to do better with improved and additional training in each department.

"Perfect for Park and Fly"

5
11/09/2017

I arrived late after driving through a storm only to find out the check in date for the online reservation was for my car, not a room for the night. The front desk employee quickly and cheerfully found us a room. It was clean, quiet and very inexpensive for parking our car for 5 days. We left on the 5AM shuttle so I can't speak about the breakfast. The 9 minute shuttle to and from the hotel to the airport was prompt with friendly drivers.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for deciding to stay at our hotel and we're glad the agent was able to secure a room for you after all. Please come back when you're in the area and travel safely.

"ParkSleepFly BWI"

5
05/09/2017

Great hotel room, breakfast and like three minutes to airport with shuttle. Also extremely easy access from 695 beltway. Room was a very nice surprise and was larger and newer than some of the ParkSleepFly hotels we have used in the past. Will be used then from now on!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you and we're glad you chose our hotel for your park & fly at BWI. We look forward to your return visit and please be sure to sign up for reward points!

"bwi hotel stay"

4
05/09/2017

staff and hotel is very nice warm atmosphere, inviting. I stay at this hotel often and am very comfortable with people who work there. The value is excellent. the breakfast is very good and the breakfast attendant is very friendly

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We are always one of the better choices for Park & Fly accommodations, so thank you and we're glad you chose our hotel. Tell your friends - come back soon!

"Great Park/Ride"

5
02/09/2017

Shuttle-service to and from airport was extremely quick. The van picked us up at the airport within 15 minutes of calling them. Staff was friendly and helpful. The room was clean and comfortable. Within walking distance-- there's a hamburger joint, donut shop and Chinese take-out... perfect for pre-flight meal/snack.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you and we're glad you chose our hotel for your park and fly accommodations at BWI - come back soon and tell your colleagues!

"Hotel stay"

5
01/09/2017

Excellent stay very clean rooms! Very satisfied with the front desk attendant. Location was great to get to Downtown Baltimore. I was very happy with my stay, will definitely recommend this hotel anyone!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you and we're glad you chose our hotel. Be sure to try the Light Rail for easy access to downtown and avoid the high parking rates and traffic - come back soon!

"Park and Fly"

5
01/09/2017

I use this site each and every time I flying out of BWI. I am always pleased with the staff, cleanliness, Wi-Fi, Breakfast, room. I get a very fair price for the room & get Best Western points for my stay.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Points are always a plus when you enjoy your stay. Thank you for choosing our hotel and we look forward to your next visit!

"Family visit"

4
29/08/2017

Just stayed over this past weekend with my whole family including 10 kids. We had several rooms. The rooms were clean and spacious. All cleaned and maintained to the same standard. Bathroom is small. Location is great. Close to airport, and Baltimore. Lots of activities around for a family. Hotel staff was patient and accommodating especially for a large group like ours. There were a couple of colorful characters that worked there which was interesting especially since the hotel was so nice, but I wouldn't take any points away for that the overall experience was still great. I would highly recommend this hotel our experience was great.

"Close to Airport and easy drive to Inner Harbor area"

4
22/08/2017

. Visited Inner Harbor area, And the Aquarium. Very nice breakfast, and friendly breakfast staff. TV not too loud in breakfast area, that is a plus to me. Comfortable and reasonably priced. We chose this hotel over the downtown ones for easy access to the city and airport.

"Love this hotel!"

5
19/08/2017

I love this hotel I loved almost everything about it my only thing that I hated was that Fox News was being played when I walked in. If this wasn't something that I had to walk into this would have been the perfect stay. I hate Fox News and everything that it stands for so for that reason I would have to warn all of my friends, business associates, and class mates about this one potential let down.

"Some unpleasant surprises"

2
16/08/2017

This hotel seemed to be recently renovated and at first we were wowed by our room: it was actually a suite with jacuzzi and stylish appointments. That is, until we saw a pair of underpants on one of the chairs and the room had a musty, moldy odor (and we know mold having lived through Hurricane Katrina). We soon discovered the source of the mold: there was a leak in the bathroom ceiling with water pooling next to the sink. Of course we asked for a new room and at first was told the hotel was sold out. Fortunately after about 15 minutes they were able to find us a new room, which turned out to be fine. Obviously they have some staff issues that need to be resolved.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback and we apologize for any inconveniences and unpleasant experiences. We understand your concerns and will do our best to provide additional training and operational procedures to address the points on your post. If you would be kind enough to provide the names of the individuals you encountered and the room number, we can take additional and specific measures for training. Again, thank you for your feedback and we wish you safe travels and a return visit to earn the other stars.

"RUDE STAFF & TERRIBLE SERVICE: NEVER RETURNING to this hotel again !!!"

1
16/08/2017

WE WILL NEVER STAY AT THIS HOTEL AGAIN. TERRIBLE EXPERIENCE !!!! 2 really bad experiences on our stay here that had a lasting impact on us. We stayed here for 5 nights on in week#1, and 3 nights the following week (the only reason we stayed here the 2nd week is because we had non-refundable bookings for both weeks). In both weeks we encountered the 2 issues below. [1] On our 1st day, we entered a clean room with towels stocked. On every subsequent day of our stay - HOUSEKEEPING STAFF SIMPLY DID NOT CLEAN OUR ROOM, MAKE UP THE BED, OR RESTOCK TOWELS (our 1st such experience ever at any hotel). You will have to rearrange your own room daily and go to the front desk on a daily basis to pick up fresh towels if you need towels. While at the front desk, we encountered... [2] RUDE FRONT DESK STAFF !! While we were at the front desk to pick up our towels and waiting for the towels to be brought to us - the phone was ringing, and from the conversation, it was clear that guests who returned to their room in the evening were calling about why their room was not done up & for towels to be delivered. We could hear the front desk lady telling guests that they were front desk staff - not Housekeeping & to complain to the General Manager - and to come down and get the towels themselves !!!! On one occasion, when we picked up our towels for the day, this one lady at the front desk brought us the towels, put it on the counter and walked off. When we picked them up from the counter, she said "Next time don't grab your towels off the counter". Shocking ! We have never experienced such a lousy staff and such a bad attitude before. WE WILL NEVER STAY AT THIS HOTEL AGAIN. TERRIBLE EXPERIENCE !!!!

Daywas C, Guest Service Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Plus BWI Airport North Inn & Suites

"worst hotel ever"

1
15/08/2017

Don't even begin to use this hotel. Mice, Non-working items and much to be desired staff. We had a group and they were well aware of the urgency that it required to get all 33 of us to the port for a wedding. Never would have happened if people did not drive themselves and others to the port. So we paid for services that never happened. Breakfast was to go to 930 and by 830 they started to close down items. Stay across the way at the other Best Western, not this one

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback, and we apologize to you your group for their inconvenience with transportation and value your input. We've made notes and will do everything we can to address this matter with further training and maintenance procedure reviews and augmentation.

"WORST EXPERIENCE!!!!!!"

1
13/08/2017

Staff RUDE, disrespectful. Staff told me if I didn't like waiting for a transfer to take a cab or uber. Lied several times when stating transfer from harbor was on the way. Almost missed my sisters wedding due to delayed transport. 1hr 40 mins when it should have taken 12 mins. The staff who lied refused to give me her name. I'm beyond upset and have never had such an awful experience. Lovely cruise ended with a horrible taste in my mouth due to the unprofessional staff!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback, we'll bring this up at the next staff meeting in order do make reparations and improve our service level for future guests.

"East Coast trip 2017"

5
09/08/2017

Used this close to airport hotel at the end of our vacation for the ease of getting to the airport early in the morning. There is a 24 hour shuttle and coffee/tea. There appears to be breakfast in the morning, however we leaft way too early to experience it. The room was very nice and the shower "capsule" was interesting. I highly recommend this hotel when in the Baltimore area!!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback and we look forward to your return visit!

"BWI accessible hotel"

3
09/08/2017

We found this hotel hard to find using their printed directions, however, it is near the airport and the shuttle was prompt in getting us at 4 A.M. for a flight out and the wake-up call was efficient. The room we had ws quite small, however, and did not make repacking (after 3 wks. on the road) easy and we were told there were no luggage racks available. The room we had was at a "military rate" which may account for the small size, and it was a good value for the area. No microwave in our room which would have been appreciated (or , at least, one in the hall near the ice machine) A couple of fast-food restaurants across the street, but pouring rain so we did without supper.

"Prepaid Reservation Still Up For Grabs"

3
08/08/2017

I booked a 2 Queen Bed Suite for our family of 5 - 4 adults and 1 teen. I booked and paid for the room a month in advance on a third party reservation site. Our room was guaranteed. This was not so when we arrived at 8PM for a one night stay to visit National Aquarium. They gave our suite away! They tried to pass us on to the neighboring Comfort Inn who also had no larger accommodation. That's of course why I paid in advance because I already knew the odds. So after 45 minutes of waiting at the front desk, after clearance from management, they gave us a small double room and a king suite. The resolution was acceptable, though I didn't care for the 3 floor separation of the rooms. We also packed some of our luggage together, so this also presented some difficulty. Word of advice, call in advance the day of the reservation to make sure you get what you reserved. ~Breakfast was okay. Scrambled eggs, sausage, fruit, Belgium waffles, hot and cold cereals, yogurt, muffins, granola, toast, bagels, and of course the usual beverages at breakfast.

"Sooo convenient for going to Camden Yards"

4
07/08/2017

Our stay was strictly based on going to an Orioles game. We had stayed here before for just that purpose. You are two blocks to the light rail that whisks you right to the stadium gates ($7 for two people round trip total). The hotel is quiet, easy to find and not down in the congestion of downtown Baltimore. We will always stay here for our game trips.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you! We appreciate the feedback and vote of confidence - see you soon!

"I would not recommend! "

1
05/08/2017

Stayed overnight on the way home. There were 2 towels in a room that sleeps 4 (there were 3 of us). The front desk clerk told us last night towels were in the laundry and would be ready in 20 minutes. It was late, so we went to bed. Got up early and same clerk says he has no access to towels. He was not apologetic and said the manager would be in at 7. The woman who came in was not a manager and also told us they could not access any towels. One of us had to dry off with a hand towel. We have never been to a hotel with no fresh towels available. I doubt the hotel was fully booked; we suggested they get towels from an empty room and were told that would not be possible either. Terrible customer service! The room and the hotel itself were clean and nice otherwise. The breakfast was decent, but they ran out of coffee. The drinks at the store were different prices at night and in the morning, and ice machines on multiple floors were out of order.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your feedback that can be used for additional training efforts, we apologize for the inconvenience and look forward to a return visit to experience the efforts.

"Sub Standard Hotel"

3
01/08/2017

The BW Brand is a superior brand in my humble opinion. This hotel looked like it was run by people who just don't care! Seriously lacking in genuine CARE! Care in personal appearance, care in first impressions, care in cleanliness. Breakfast, and the gentleman who was assisting the front desk clerk, were the best thing this hotel had to offer!

"Very poor service and attitudes"

1
01/08/2017

Staff is only helpful to their "Friends" who do not stay at the hotel and crowd the breakfast bar in the morning. Never felt safe here, terrible experience, would not recommend to anyone. Airport is only a few minutes away, however when I called it took them over 1 hour to get there. Driver acted like it was a huge inconvenience to stop and pick me up. Stood at the hotel pick-up area @ the airport, finally seen the van coming, flagged the driver down who proceeded to drive another 100 yards past me to stop. At the hotel the staff stood around and complained about working, didn't trust leaving my valuables in the room when I left so I had to pack them with me everywhere. This BWP is not in a good neighborhood there are plenty of others around in better areas.

"Good place to stay"

5
31/07/2017

When my husband and I come to Baltimore we stay at this hotel it is not very expensive and it is a great place to stay. it is about 10 miles from Inner Harbor and close to BWI airport. The staff is friendly and helpful.

"Nice hotel!"

5
30/07/2017

Very nice hotel, reasonably priced, with an excellent breakfast and outstanding breakfast attendant! Good location within about 15 minutes to Baltimore Inner Harbor. They do need more luggage carts for the number of people checking in and out.

"release the fire"

5
30/07/2017

A place worth staying and resting,,, to share small talk and long experience to further your life,,, and concerns during a awesome travel... truly a trip needs to be for graetness and yes it was worth,, stay release and keep the fire,, flame alive fire starter is on the way,,, in alll days to come...

"Great spot and very close to the airport with free shuttle and parking included!"

4
21/07/2017

Drove from NJ to here as the airfares to the Dominican Republic were much cheaper than flying out of Philadelphia. The hotel is very easy to get to off of 95/895 and is less than a 5 minute drive to BWI. The airport shuttle is free to and from the hotel and your parking is included in your stay. The hotel is very clean, the staff friendly and the breakfast is included in your room price. The best part is that there is a light rail station within a few minutes walk which takes you into the Inner Harbor, which we took advantage of and had a great day hanging out in several bars! Very reasonable and will come here again should our travel plans necessitate travel out of BWI!!

"Poor staff attitude"

2
19/07/2017

Please fire or give more training to one of the ladies who work in the kitchen, she was rude and more or less racist(We are Asians and I saw she was talking rudely and indifferently to an African American too ). She yield at me in the Lobby with people around just because I used two plates to put the food I brought my own few minutes before 6AM (Breakfast start time), and questioned me like I was a thief, OMG, I don't believe she is still working in BW, I don't think she is even qualified to work in an one start motel. 7/17 to 7/18 was the last night of my trip in DC and had to fly back to Texas in the early morning. The way she treated me and my family really gave it an awful ending of my wonderful trip. Please talk to that horrible lady, she is making BW in that location an awful place to live.

BestWesternHotels, Corporate at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great hotel"

5
18/07/2017

Nice hotel, updated, modern look. Room was really nice, comfortable. Television had more channels than I needed. Breakfast had a great selection. Big parking lot. Not far from Baltimore attractions. Found a great deal for this stay, definitely worth more than what I paid; super happy I found it! Overall excellent stay.

"Pre-Flight Stay"

4
16/07/2017

I stayed at the Best Western Plus BWI North before an early flight. Everything appeared updated and in excellent working order. The bed and shower were very comfortable. The only minor concern is that the bathroom floor seemed sticky and needed to be mopped. Check-in staff was personable. Morning front desk staff personally called me at 4 AM for my wake up call. Nice touch! I would use this hotel again if I fly out of BWI and have a super early flight the next morning.

"Okay stay"

2
16/07/2017

Used this when we came into Stayed here as we arrived at BWI airport at 1 am. I think you are paying more for somewhat close location to airport. Not my favorite Best Western hotel but acceptable. We would probably stay here again for rewards advantage.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel and we look forward to your next visit.

"Worst Hotel Stay Ever!"

1
11/07/2017

We stayed at this hotel June 1 - 4th, 2017 on the 7th floor - a "king suite." HA. The hallway was musky and moldy smelling. The room smelled just as bad. The ice maker on the floor was not working the entire time we were there.The only positive is the great customer service we received when we first checked into the hotel. The desk clerk was awesome - friendly, helpful, courteous. That first night I went to make up the sofabed but there were no linens. Called down - the linens were brought up. Pulled out the sofabed - saw a mousetrap under it! The mattress had no mattress cover and the mattress was Filthy. I ended up sleeping on top of the sofa. We had an appt very early the next day. Upon our return that night, we found NO washcloths or towels or shower mat. We did "find" yet another mouse trap under the large table that held the television. There were pieces of of mud or dirt on the floor - obviously someone did not clean the room. When I called down to request washcloths and towels, I had to go to the lobby desk to pick them up. Each night when I arrived back to the hotel I had to call for washcloths and towels. It is obvious housekeeping is sorely lacking. Additionally I agree with several other reviewers that parking is a nightmare! Coming in late there were no parking spaces and we were advised to park at an adjacent hotel. We had to walk past the alcoholics sitting in the grass. There should be some sort of security parking security for the guests. I wrote to the Corporate office customer service upon my return home, however I never received a response. The hotel manager's response was that my concerns would be reviewed with the housekeeping staff. I will never stay at this hotel again. I would give it a minus 10 if I could!

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Fair hotel for the price"

3
09/07/2017

The room was big and bed was comfortable. Location is great if you need to stay close by the airport and you can also make trip to downtown easy by light train (which is really close) or by Uber (about 17$). They provide shuttle to the airport. The staff including the driver of the shuttle was super nice. The bathroom needs renovation very badly. There was mold on the ceiling and the toilet wasn't working properly.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your review of our hotel. Please accept our apologies for the maintenance and housekeeping oversight. If you would be kind enough to let us know which room you were lodging in, we can take a look and remedy the situation for the next guest. Our maintenance schedule my have gotten mixed up and caused the oversight. We do look forward to your next visit for the opportunity to earn the next two stars and bid you safe travels.

"Great value, clean room"

4
06/07/2017

We were very happy with the service and cleanliness of the hotel, it was very busy at breakfast which had lots of choice, and although they kept running out of things, they were quickly replaces. We had very noisy neighbors made worse by the rooms having interconnecting doors but we had a word with reception and the next night was no problem.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you very much for posting your review of our hotel. We apologize for the noise however, summer weekends seems to bring out a lot of celebratory activities and the noise that comes with that. We can certainly assist if the noise is beyond reasonable hours with a phone call. In any event, we look forward to your next visit and bid you safe travels.

"Nice hotel with parking issues"

4
06/07/2017

This is a very nice hotel that does its customers a disservice by allowing people to leave their cars while they fly away. Parking is almost impossible. Other than that, this is a great hotel. Nice spacious rooms and all the amenities you'd expect from a Best Western Plus. And the price was reasonable.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your review. We apologize for the parking inconvenience that seems to take place around major holidays and summer weekends. We have devised a plan to put in place and should have that matter resolved by the next wave of parking requirements on the next National Holiday or major weekend. We look forward to your next visit and bid you safe travels.

"Horrible service with a bad smelling room."

1
05/07/2017

The hotel is hot smelly (mildew) and disgusting. Asia the front desk manager was rude beyond compare. It took an hour to get picked up at the airport which is 5 minutes away. Really a bad choice. The bed is hard the pillows are tiny. The small amenities store was empty for the most part.

BestWesternHotels, Corporate at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Value for Park and Ride"

4
03/07/2017

Picked this location for Park and Ride to BWI. Good location to airport. Overall was a good experience. Minimal wait time for van both to and from the airport. Only issue on the return trip was we could no get a hold of the Hotel. I guess whey the local locations do not answer after so many rings, it goes the national customer service lines. That happened and we had to call back a few times before got a hold of our hotel. Made us a bit nervous b/c it was late at night.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. Our front desk agents do their best to get to the phones prior to the call being routed to National. That said, we apologize for the parking inconvenience that seems to take place on major holidays, we should have the matter resolved by the next National Holiday.

"NO PARKING"

4
02/07/2017

Great location for BWI. Clean room and lobby. Very good breakfast room, clean, fresh, and hot. Nice variety. NO PARKING on site due to cruisers taking spaces and being gone. Sister hotel had same issue. We parked on the grass in the turn circle.Would stay again but be prepared to look for a space to park.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We apologize for the parking inconvenience that seems to take place on major holidays. We have devised a place and should have that matter resolved by the next wave of parking requirements during a National Holiday.

"Second Visit was Disappointing "

3
24/06/2017

I had reviewed this property in January in which I had a safe stay minus my noisy neighbors in the adjoining room. It wasn't enough to keep me away and so I came back again in June as it is extremely convenient to BWI. However, I was extremely frustrated upon arrival that they now charge for parking. I have never paid before and it is rather unpleasant that the front desk said they have "always" charged. I was planning on staying hey're again next month when I have another trip out of BWI, but I think I'll begin to look elsewhere. Oh and no corkscrew at the front desk either. Room was nice and breakfast was good just disappointed in the sudden charge.

"All good "

5
24/06/2017

Had a surprisingly great stay. Room was comfortable and check in was a breeze with friendly staff. Swift wifi and plentiful breakfast choices. I'll be back. Only pain point is parking since the hotel offers a park and stay option that seems popular.

"Good Hotel, Close to BWI"

4
22/06/2017

This hotel is a park and sleep destination near the BWI airport. Parking is $5 per day for the days that you are away. This is about half of what you would pay at the airport. Lots of secure parking as the lots join up in the rear with the comfort inn next door. Room was quiet, comfortable and modern. Free breakfast was good and starts at 6 AM. Staff was helpful and friendly. They recommended a restaurant for dinner that was less than 10 mins away, G & M. We had the BEST CRABCAKES that we have ever had anywhere! awesome food and large drinks. Free shuttle to airport runs about every 30 mins. Had to wait about 20 mins for pickup upon our return. All in all a great value for 115.00 including the parking. Would use this hotel again.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel. We appreciate the feedback and the tips for future guests. We look forward to your return visit and bid you safe travels...

"Stay before the cruise"

5
19/06/2017

We were greatly surprised with the size of the breakfast buffet! The staff was very friendly and helpful. We were taken to and from the cruise port via the hotel shuttle. I might add they were both friendly also.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel for your pre or post cruise stay. We appreciate the feedback and look forward to your return visit. Travel safely...

"This Hotel has Bed Bugs"

2
17/06/2017

I stayed in this hotel on 2nd June 2017. I had a long work week and had plans to go out of state. Checked in and requested the front desk for an early wake-up call so I could catch my flight the next morning. I needed some rest. When I went to bed, I couldn't sleep due to itching on my neck, head and upper arms. Tossing and turning while half asleep, scratching myself, I woke up by midnight due to bumps on my neck, head and upper arms. That is when I realized something was biting me. Checked the sheets and found out a bed bug right under the pillow. The room had two queen size beds. Keeping in mind I had to wake up in a few hours, I tried to go to sleep on the other bed. Soon I was bitten again and I found bed bugs on that bed too. I packed up my luggage and went to the front desk to complain. The guy was considerate enough to give me another room and told me that he called someone from the office and they would call me the next day and at the least, get me refund for the horrible night stay. No one bothered to contact me. Besides bed bugs there were five big houseflies in the room too. The window does not open so I don't know how flies come in. I sent an email to the customer service of hotel but no one bothered to even respond

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"If you don't need a shuttle or them to answer the phone."

3
13/06/2017

Looks clean enough....rooms were actually nice....clean. It took me several calls to get through to the front desk, and being on hold on for 4 minutes, 7 minutes, 10 minutes, that was all normal. THEN when I did get through and was told the shuttle was 15-20 minutes out....it NEVER came. After an hour of trying to call, I finally took a taxi. Upon arrival....the shuttle was parked, and the driver hanging out at an empty desk....mind you, right before I'd gotten in the taxi the front desk had finally answered the phone, and when I asked where the shuttle was, she was surprisingly not on the phone anymore. ZERO apologies upon arrival....blame game of she had been busy checking in people all day, and never once acknowledged or apologized. So....if you have an extra battery pack on your phone, and TIME to spare? OR if you take a taxi on your own dime...then the hotel is fine. Just make sure you don't need to call the front desk for anything.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your patronage and posting your detailed review. We completely dropped the ball and wished we had the time of day that this occurred so that we could follow up appropriately rather than generally. We look forward to your next stay and better experience. All the best, DOS

"Got what we paid for!!!"

2
13/06/2017

It was too late for us to cancel our reservation. We were not impressed with the location of hotel or room. No microwave! The room was small... As stated, we got what we paid for... Should have kept our expectations low.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your review. We do not advertise microwave ovens due to safety concerns but can provide them on an as needed basis. We look forward to your next visit to earn the next few stars, travel safe.

"Traveling"

4
12/06/2017

We stayed one night to catch an early flight. The staff was very friendly and the room was clean. The parking isn't great and it was packed. We did make a spot on a turn between the two lots and had no trouble.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Hello and thank you for your patronage and we look forward to your next visit to earn the next star and bid you safe travels...

"just what we needed"

4
12/06/2017

This Hotel provides shuttle service to and from the airport. The hotel was great, friendly and courteous staff. Beds were so comfortable, I slept like a baby. The rooms were quiet and clean. Breakfast was hot and fresh.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for your patronage and we look forward to your next visit to earn the next star!

"bed linen not changed"

2
12/06/2017

Hello my husband and I recently checked into this hotel on June 10,2017 for 1 night. upon waking up in the morning, I pulled the sheets back and low and behold there was a round yellow stain with white around the outside. The stain appeared to be and old stain. I notified the font desk immediately voicing my concern that I had slept in dirty sheets for God knows how many guests. I paid cash for the room and expected cash back,only to be told it will come in the form of a check in 2 to 3 weeks.I contacted the corporate office making a complaint . do not stay at this hotel you will be sorry!!!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your concern, we apologize for the inconvenience and will share this with management. Please contact the manager directly in order to see if we can speed up this process for you. We hope you allow us to accommodate you on your next visit.

"Not Rewarding"

3
03/06/2017

This stay was a so-called reward for loyalty, so we got their worst room. Not cool. Two beds took up the floor. Amazingly tiny bathroom and shower. Breakfast minimal and poorly staffed. Ice machine "out of order." And thus expires my loyalty.

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Pre cruise"

1
01/06/2017

Don't do it!!!! Front desk attendant was so rude -I guess I can't blame her seeing the clientele that she deals with staying at the place. Hotel is re-done but can't compete with the trash staying in it. For those who are wondering -pool isn't heated -sign is finally up stating so. There is no sauna or jacuzzi. It is covered as it is broken. Hotel is loud, lude and crude due to unruly and careless guests. Up all night due to kids running in the hallways (with no supervision). Calls made to front desk and supervisors but they aren't paid enough to care! Just say no!!!

"Annapolis boat show"

2
31/05/2017

We stayed there two nights and three days. There was not enough parking. The first day they forgot to do house keeping. The room was old and don't looking. The bathroom had mold a nd dirt on the walls.

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great stay close to Baltimore"

4
30/05/2017

This hotel was located not too far away from the airport and offers a shuttle service which was very handy, Also within walking distance is public transport - light rail into Baltimore town centre. Asia on the front desk definitely is an asset to this hotel as she was extremely helpful and provided us with information which was very useful. Thank you Asia. Our room was very spacious, clean and comfortable too. Free wifi in the room was great and we would definitely stay here again and recommend it to anyone thinking of staying here. The only thing we found lacking at this hotel was the breakfast. The choice was very limited and supplies were not replenished as quickly as they should have been.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Hello and thank you for choosing our hotel and posting your detailed review, we look forward to your return visit and the chance to earn the last star! We do our best to keep things stocked up quickly at breakfast; we've made notes on your suggestions and will work on improvements for your next stay!

"Excellent pre-cruise stay with shuttle"

4
29/05/2017

On arrival at airport, called for shuttle. He was enroute for another person, so we were picked up in just a few minutes. Room was clean and comfortable. Breakfast was very good, no issues getting enough hot food items. Coffee was hot and fresh. Shuttle to port was timely and we were given instructions for return shuttle after cruise....and we weren't even staying post cruise! We were still given shuttle service to hotel and then on to airport. Great service. Highly recommend this hotel for cruisers!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Greetings and thank you for choosing our hotel and posting your detailed review. We look forward to your return visit and the chance to earn the last star! We do our best to over deliver on our services...

"Good stay night before cruise"

4
29/05/2017

When we got to Bwi I called the front desk to say we had just arrived. The lady at the front desk told me to call back when I was outside. I thought she was a bit short and not friendly on the phone. I called back a few minutes later when we were outside and she directed me where to wait for the van, but again, not friendly. Our van took a good 15 to 20 min to arrive. He was a super nice guy, however. It was a short ride to the hotel. Not sure who I had spoken with on the phone, but everyone at the front desk when we checked in was very friendly. I signed up for the shuttle to the cruiseport the next day. The room was fine. Nothing fancy, but it was clean. We had a shower stall and it was very small. It was fine with us, but just something to be aware of in case that might bother you. The breakfast in this hotel was one of the best breakfasts I've had in any hotel. The area was kept very clean and well stocked, and the breakfast attendant was super nice. We had over an hour wait in the lobby for the cruise shuttle. I would recommend getting down to the lobby early. The shuttle runs very slow, but it gets you there! Also, the guest printer was broken so I had to ask the front desk to print my cruise documents for me. The guy working there was very friendly and helpful. Overall, I was very happy with this hotel and would stay there again if I am ever in this area. I definitely recommend this for a pre-cruise hotel.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel and posting your detailed review, we look forward to your return visit and the chance to earn the last star!

"baltimore getaway"

5
25/05/2017

I have stayed at this hotel for a few years. the staff at this hotel tries very hard to please their guests. this last stay was an outstanding demonstration of teamwork by all the staff to make our trip very pleasurable. the front desk people checking in and giving directions, the transportation people arranging taxis to downtown, the breakfast presentation and help and the cleaning people in the rooms did an outstanding job making us feel wanted and appreciated.

"Conveniently Located Near Freeway and Airport and has Nice Touches"

4
23/05/2017

We visited on a warm, humid night and were appreciative that our air conditioner was not capped (we put it at 62 degrees - our previous hotel would not less us go any lower than 68 degrees). The complimentary shampoo, conditioner and soap were extra nice and the complimentary breakfast was a tad bit nicer than the traditional breakfasts offered at similarly priced hotels (for example fried eggs, instead of just the traditional scrambled or hard boiled eggs and nicer sausage). It is also conveniently located near the freeway and the BWI Airport.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for choosing our hotel and posting your detailed review and we look forward to your return visit!

"Not great experience"

3
22/05/2017

The room was ok. The bathroom door wouldn't stay latched and the room was in need of being refreshed. Lampshades were dingy. We only had one towel, a couple hand towels and one washcloth. We arrived at 9 pm and we were leaving so it was good enough for our purpose. Mold in bathroom. Because we were leaving for airport at 4:30 there was no breakfast. The coffee was really bad and had been sitting for awhile so I couldn't drink it. Checking out, the clerk could not print receipt but said it would be emailed, but it never was. Shuttle to airport could not have gone better. We left at appointed time and got to airport quickly. They gave me a card with phone number for return shuttle. We called upon arrival at airport at 7:00 and it rang and rang, no voice mail. Finally someone answered we were out put hold and disconnected. Called third time and put on hold for several minutes before we made fourth call. The girl answered and told me where to go and we would be picked up in 10-15minutes. I was extremely tired as I had been up all night and needed to get home quickly. After 30 minutes of waiting in the cold, we called again and girl said he was in route. 20 minutes later once again I called and she said there had been a mistake, he was coming. We called an Uber and Uber took us back to hotel because he got there before shuttle. What a waste of an hour... I was too exhausted by this time to even complain. Never will stay here again!.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for posting your review and we apologize for the inconveniences. We understand apologies don't amount to much after the fact and will do our very best to wow you the next time around if you return to give us another chance.

"Everything Great Except the Shuttle Service"

4
21/05/2017

The hotel is nice and the staff as well. The major thing that is a downfall to this hotel is that the shuttle service for Pick-up at BWI absolutely terrible. Be ready to expect to wait an hour for them to come and pick you up for delivery back to the hotel!!!!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review. Shuttle service is not normally a problem as we run the shuttle every half hour and we ask our guests to make reservations for specific runs to the airport. We urge you to stay again for an improved experience.

"Worst hotel ever"

1
19/05/2017

Waited in line at front desk for 30 minutes to be checked in only 2 people in front of me. Girl at front desk not trained well at all . Very slow and had to make phone calls to figure out how to check people in. Key to room did not work. No parking had to park in comfort inn parking lot and walk over. No towels in room called front desk to complain. Was told to come get them because she is the only queen be there. Pathetic this hotel should be called best western --- breakfast does not start till 6:30??? If you have early flight forget it. Since most flights leave from 6-9am they know you won't eat there. Owned by Patel llc need I say anymore!!! That names tells you all you need to know. Don't stay at comfort inn next door even worse!!! Guess owns that. You guessed it Patel llc stay away from these properties they are horrible. Stayed at their comfort inn in Jan. They charged me for an extra night that I didn't stay there!! Shady!!

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We're sorry to learn about all your troubles. We've made the proper notations and will be sharing the details will all parties at the hotel in order to ensure proper training and procedures so that this will not occur again. We take service seriously but we dropped the ball and will endeavor to do better on your next visit.

"Clean, modern, lacking breakfast service"

2
13/05/2017

The hotel appears to have been remodeled a few years ago. My room was attractive, quiet and clean. It was small, more European-size than what we are accustomed to, but still adequate. The breakfast service was disappointing. No hot water (it was lukewarm) for tea and all hot food items were depleted. When I asked the hostess about hot water she more-or-less let me know she was busy. I think she was flustered because she was having trouble keeping up with the work. I used the microwave to heat water for tea and left, finding a restaurant on my way to the appointment.

DaysInnConnAve, Front Office Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
FrenchMD, Thank you for taking the time to share with us your experience. We would like to offer you an apology for the inconvenience you encounter. We would inform our breakfast department and resolve this situation to prevent it in the future. Again, our apologies and we hope to see back soon. Thank you for choosing our brand. Kind Regards, Nerally C.

"Do not stay here for park and ride"

1
09/05/2017

Worst service ever. Rooms not clean. Towels thread bare. No coffee in morning and no to go bags of breakfast for early departures. Waiting over hour for van after arriving back in town. Called multiple times about van. Not worth it at all. Marriott and hilton drivers were apologizing to us which is really sad. Red roof inn past buy us multiple times. No food no service its a big no go on this dump.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
We're surprised to learn of your experiences as this is not the normal experience we provide on any of the service levels. In any event, we thank you for taking the time to post your review and apologize for the inconveniences. The details will help management review training issues in the areas you've pointed out. While we cannot change what has happened we bid you safe travels and look forward to your return visit to give us a chance to earn the other stars.

"Very good property- convenient to BWI"

4
09/05/2017

We stayed here one night after arriving at BWI late. The property was very good. The rooms were nice and roomy and the queen size beds were comfy. It was very convenient to the airport - about 10 minute drive. The price was excellent we got it for $75.00 including tax on Booking.com. The morning breakfast was good also -- nice selection of hot and cold foods. We would stay there again if we are in the area.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review and we're glad you enjoyed your stay while in town. We bid you safe travels and look forward to your return visit and earn the other star.

"Close to airport"

3
08/05/2017

Booked here due to recommendation from Southwest Airlines. It is close to the BWI Airport, but nothing special. Parking lot was full so we had to park in an adjacent hotel's lot. Non-smoking room had definitely been smoked in and when I requested to be moved, there was nothing available. Don't like to smell like smoke! Small bathroom - sink in room and standup shower, no bath tub. Door opened onto person at sink. Complimentary breakfast was nice. Standard powered eggs, cold cereal, pastries, etc. Best thing was make your own waffles.

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Hello Windygnf, Thank you for completing a survey and sharing your experience with us. We do apologize for not meeting your expectations fully by no having another room available. We strive hard to provide the best customer service. We hope you would visit us back soon. Thank you, Nerally Cabrera Guest Service Manager

"Nice Place!"

5
08/05/2017

Had an early flight out of BWI so stayed here for the park and shuttle. Desk staff great, room was good sized, clean and very comfy. Sturdy king size bed with big pillows. Shuttle drivers very polite and helpful. This is a great place to stay! Left way before breakfast so can't comment on that.

BWI-DOS, Director of Sales at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for taking the time to post your review; it will help other guests make a sound decision. We bid you safe travels and look forward to your return visit.

"Decent place"

3
06/05/2017

Hotel is clean, smells good and they serve hot breakfast. Dominique at the front desk provides excellent customer service. Not a bad place, However, The restroom in the lobby has plumbing issues. Also I arrived at 4 p.m. and I still had to wait another 15 minutes to get a room.. The check in time is 3 p.m. and I got my room an hour and 15 minutes after the posted time. laundry room has two washers but only one works and there was a line to get laundry done.

"Overnight prior to flight"

3
02/05/2017

I chose this hotel as it offered parking and a shuttle to BWI. I would probably have given this a better review had there not been so much confusion at the front desk upon check-in. This in no way was caused by the front desk clerk, but rather problems between "ParKSleepFly" and the hotel. I reserved the room via ParkSleepFly, but was told this reservation was not showing in there system. I was almost shipped off to a nearby hotel when the clerk did manage to find a room for me at this facility. The room and facility were otherwise very clean and well-kept.

"Very Affordable"

5
29/04/2017

This was an overnight stay. The hotel guest service had an issue with applying my travel rewards card to my room but it got resolved quickly. The room was very nice and quiet. The bathroom was very small and the door was cruddy, but everything seemed good. The shuttle to the airport was right on time and the driver was very nice and pleasant. Parking was horrible not many open spaces. All in all it was a very nice stay.

"Cat/mold hotel"

1
29/04/2017

Got off the elevator the hallway smelled of cat urine our eyes watered. The bath ceiling had mold. We call front desk & told they couldn't help said they would give 1/2 our money didn't see it on the receipt

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We checked on your bill and it should be all set. If I can provide any assistance, please don't hesitate to contact me directly at 410.789.7223. Sincerely, Nerally Cabrera Front Office Manager Best Western Plus BWI Airport North Inn & Suites

"Ok place to stay near the airport"

3
28/04/2017

I have come to this hotel several times for work meetings. Its actually a convenient location near the airport and they provide a shuttle service to and from. If you are looking for a good value for a short stay when you need to catch a flight this is the place. You can always book a cab to the hudson for sightseeing.

"Amazing stay"

5
23/04/2017

I really was very satisfied and, really loved my experience there. Everyone was so kind and, really went the extra mile to be helpful especially not being from the area. I live in Texas and, had never been to Baltimore but, everyone was so kind and, it really makes me want to come back. :)

"Poor customer service & no bathroom fan"

2
15/04/2017

After leaving a letter of complaint (see photo), which was suggested by Shane at the front desk, no one called or showed up to address our concerns the following morning. Thankfully, our room finally cooled by 3 a.m. with the little bit of air that it was producing. The lack of concern and effort is intolerable! Especially with having kids... Also theres no ventilation fan in the bathroom. Is that not against code?. No tub either, for people with little kids. Room 719

DaysInnConnAve, Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 410.789.7223. Sincerely, Nerally Cabrera Guest Service Manager Best Western Plus BWI Airport North Inn & Suites

"It's okay......"

3
15/04/2017

Stayed 2 nights, on the night before chekout as we were packing up Found underwear and deodorant cap from previous guest in the corner. Parking is horrible don't leave after 7 or you won't get a decent space. Rooms red wall could use a wash down or repaint Breakfast is actually good but get there early or the line for the waffle will be too long

"Worst customer service ever, line of NINE people complaining "

1
14/04/2017

Check in- forgot drivers liscense-can't Check in, the Guy behind us-under 21 so they were charging him a $500 fee, next gentleman- muslim- wouldn't give him a room for prayer, next person, couldn't get in room-key machine broke, next person- no hot water- next person- room was dirty (this was the tbird room they Checked in to), - however- they wouldn't let anyone can el without a charge even though nobody wanted their room or these crazy bogus rules that are NOT announced prior to check in- this seems illegal to me- - no hot water, asked for snack from the shop, couldn't charge the room like regular hotels, no blankets or pillows in room- the rules at this place are RIDICULOUS! They make the line 1-2 hours to check in every time we have stayed here! Do NOT use this hotel- the other best western by the airport is great! Use that one instead!

DaysInnConnAve, Front Office Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review
Hello Mr. Superman0714, We would like to offer you an apology if you had to wait a long time in the line. Per our hotel's policy, you can not check-in witout a drivers license or a picture ID/ credit card and must be 21 years old. Again, our apologies for the inconvenience. We hope to see you soon. Thank you

"A Great Cruise Port Hotel in Baltimore, MD"

5
12/04/2017

We recently took a Royal Caribbean cruise on the Grandeur of the Seas sailing out of Baltimore, MD. We always like to arrive a day prior to any cruise and usually look for a hotel that offers a shuttle to the port and also provides the opportunity to leave our car at the hotel for the time we are away. The Best Western Plus on Belle Grove Road near the BWI airport fit the bill perfectly. The hotel was very clean and comfortable and provided a nice hot breakfast the morning of our departure. The shuttle to the cruise port was easy and got us to the terminal easily and quickly. The price of our room the night before was very reasonable and our car was safe and sound just as we left it when we returned. The front desk staff were friendly and helpful with all of our needs and I would certainly would recommend this hotel to you. We thoroughly enjoyed our cruise on The Grandeur of the Seas and plan to sail this ship again and will also plan to stay at the Best Western Plus on Belle Grove Road again as well. They make sure that their guests are satisfied and in talking with other guests who stayed there and also sailed with us,... we were all very pleased with the experience.

"We went back again!"

5
12/04/2017

This is still a great place to stay. Quiet, comfortable, clean, and just a few minutes drive from everything. The breakfast buffet is very hearty and the staff is friendly. The only thing they're missing is a pool.

"Truly Average, not bad"

3
07/04/2017

Price was pretty nice, and suite accommodated 4 adults and 2 children. Room was not as flawless as pictures. Breakfast options decent (sausage, muffins, eggs, waffles, cereal, etc.). Area was not that appealing. Walmart was 15 minutes

agonzalezus, Director of Sales at Best Western Plus BWI Airport North, responded to this review
Thank you for posting your review, we appreciate the details and hope it helps other travelers with their decisions and expectations.

"Great place"

4
07/04/2017

Hotel was great place for a quick stay! Breakfast options were phenomenal - there were so many options. I was really impressed with the staff. Everyone was friendly and helpful. The front desk host even did her best to make sure I was staying in a room next to a friend I was traveling with.

agonzalezus, Director of Sales at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to post your review - travel safely and we hope you choose our hotel on your next visit!

"Can not recommend this hotel."

2
07/04/2017

Can not recommend this hotel. The hallways and main bathrooms were very smelly and unclean, despite their attempt to mask it with fragrances. The rooms were a lil better, thankfully, otherwise we woulda had to leave.

DaysInnConnAve, Front Office Manager at Best Western Plus BWI Airport North, responded to this review
Hello Mr. Toini S, Thank you for taking the time to share your observations about your stayed at our property. We would like to offer you an apology for not exceeding your expectations. We would direct your concerns to the property department to avoid these issues in the future. Again, our apologies and hope to see back in the future. Kind Regards, Nerally C. Guest Service Manager

"Park and Fly stay"

5
29/11/2016

Really, really nice hotel. Was pleasantly surprised. Easy check in. Room very clean and large, couch, chair and a great bathroom with whirlpool tub. Really great price with extended parking included too. Staff very friendly and accommodating. Solved our minor problem with a smile. Would stay here again if needing a hotel pre or post BWI flight.

"Park and fly is terrible"

1
27/11/2016

Thanksgiving day 2016 I arrived at the front desk at exactly 8am. The rude woman behind the front desk barked at me that the shuttle left and it leaves precisely on time. The shuttle returned at approximately 8:20. Being unaware of the strict schedule I inquired if the driver could take me to the airport. The woman behind the desk told the driver NO! The shuttle leaves precisely at 8:30. As I waited near the door til 8:30 I overheard the woman behind the desk talking negatively about me to a coworker because I asked if the shuttle could take me early. I was concerned I would miss my flight. The return shuttle was no better. I called for the shuttle but when I stepped outside the door the shuttle was already there picking up other passengers and it was about to leave. I waved at the driver in an attempt to get on the shuttle. He looked right at me, made eye contact and then pulled away. So rude. I will never use this service again.

"Stay Park Fly"

4
15/11/2016

Used this as a airport parking for an early flight. Checkin quick and easy. Beds comfortable, odd shape quicky shower, breakfast included. Airport shuttle somewhat inconvienient at just on the hour. Hotel info in room claimed every half hour. After booking room I saw the only on the hour note on booking page. To truly be an airport type hotel very half hour shuttle should be a must.

"Bad service at the front desk on arrival"

1
15/11/2016

I reserved a room thru the Park and Fly site for this hotel. The purpose for this stay was to be close to the airport, park my car at the hotel and take the shuttle to the airport at a reasonable rate. However when we arrived at the hotel I was told the shuttle for the 4:00AM timeframe was fully booked by one family and that another shuttle was not available for that timeframe. The only suggestions the front desk had was to take the earlier shuttle at 3:00AM or take the later shuttle at 5:00AM both of which would not work for our departure time. This resulted in us having to take our car to a parking lot near the airport, pay the extra money for the parking and take that shuttle to the airport. This was an added expense I did not allow for in my trip expenses and was very inconvenient to say the least. I will never book this hotel again when flying out of BWI.

"Short stay"

4
10/11/2016

There was 4 of us that stayed in a room with 2 queen beds and there was plenty of room. Bathroom was a little small though. Didn't stay long enough to try the breakfast, but the staff were very helpful as we spilt a drink on the sheets and they gave us fresh sheets within 10 minutes. There's quite a few quick food options around the hotel as well.

"Old hotel, made new--renovations"

3
09/11/2016

We had to switch rooms upon check in. There were lady bugs all on the ceiling, window seal, curtains, and lamp shade. My room did not get cleaned on the first night of stay. They did take off one night of stay due to room not getting cleaned.

"Excellent Accommodations"

5
01/11/2016

My wife and I stayed at this hotel recently. We found it to be very clean and well kept. The room and beds were extremely comfortable. The front desk staff was friendly and professional. The breakfast bar had a good selection. The location was only 15 mins from BWI Airport.

"post cruise"

5
01/11/2016

I was amazed once I walk in the lobby. Room is clean and well made up. Hallway is very nice and clean smell like a new place. Staff is very helpfully. Free coffee the whole day I believe. you have access to a print. If you are going on a cruise this is the best place to park for less. Also will take you to the port for free.

"Best Western Plus - much improved!"

5
01/11/2016

We had stayed at this hotel previously and were treated so badly we vowed we would never return. We decided to try again (as it was conviently located) and were very impressed this time. The hotel is under new management and they went out of their way to make our stay pleasant. I would highly recommend this hotel.

"Best Value and service"

5
31/10/2016

We chose this venue due to it being a park and cruise venue. It was close to the port of call and the from beginning to end it was a hassle free visit !!!! GREAT JOB !!!!! The shuttle staff was wonderful, pointing our different sites as we returned from our cruise.

"Another Great Stay at Best Western Plus BWI Airport North"

5
27/10/2016

We stayed at this location for 3 nights from 10/20 to 10/23/16 and will return for 3 more nights the end of October. We have stayed here many times. Clean rooms with comfortable beds. The hotel staff is great. Donnel the van driver is courteous and helpful. He always has a smile on his face. Had a billing problem at checkout but Sharon, the General Manager, quickly corrected it. We have stayed at a number of Best Westerns including West Yellowstone, Montana this past summer and this one at BWI Airport North is one of the best.

"Overcharged!!"

2
26/10/2016

Stayed at this location prior to a cruise. Used hotel shuttle from the airport and also to the cruise port. The stay was adequate. I did not have high expectations. My unhappiness came when my credit card statement arrived and I was charged 30% more than the price quoted on my reservation confirmation. I made 4 calls to the hotel trying to resolve this issue. Finally got to speak to the front desk manager and I'm still waiting for a call back. Time to let the credit card company handle the dispute. If you stay here hang on to your paperwork!! They make mistakes! My experience is that it is impossible to resolve any dispute directly with them. I'll be staying elsewhere on my next trip to Baltimore.

"Nice Hotel but..."

3
25/10/2016

Audrey at the front desk was a plus for the property. She was very good at what she does. The property is very nice but can be better maintained. My first room had one bed instead of 2. In an effort to upgrade me I did not get two beds. Then we move to the next room with a "brand new" tv. Well it had not been completely programmed and maintenance came and took care of that. But the worst part of it was the commode did not flush properly. Maintenance came from a sister property and plunged and said you're fixed. Well it was not fixed when we went to use it. It's like people half way do maintenance. Of course he was gone for the night and so it was. Breakfast was typical hot and cold. My problems were compensated which was good but I had rather not have problems. I might stay there again because of Audrey and the location, I was in town for a football game. Because so many people stay here for cruises, parking can be really tight.

"Night before flight"

5
25/10/2016

Very clean and quiet! Girls at check in desk were nice and helpful, my only complaint was no "Diet Coke" in pop machine. Would stay here again, easy to find off freeway. Close to many things to do and eat nearby.

"BWI hotel"

5
24/10/2016

this hotel offers proximity to the airport and Baltimore Washington area. the rate is excellent. The beds and rooms are excellent and the staff is very polite and helpful. even the breakfast in eh morning is well done, and fresh.

"Stay Park and Cruise"

4
23/10/2016

This hotel was easily accessable from 695 Lots of parking on hotlel property Staff were all very pleasant and helpful. Breakfast was ample for continental Lots of coffee available in lobby all the time Several hotel shuttles available to take people to cruise port Package rate was great for hotel parking and shuttle service to cruise port Some frustration occurred trying to call to get a return shuttle from cruise port Hotel Driver cheerfully took us without a number and ended the problem to our satisfaction

"Nightmare"

1
19/10/2016

Book to park sleep & fly ..a three hour drive to get to Hotel, or Room had No working air (maintenance man said management was aware of problem for a few days prior) requested another room, advised,totally booked and manager would contact us, never happened, in morning found out 32 rooms were open! No breakfast ready before leaving for airport, upon arriving back from trip, called for shuttle to take us back to hotel, called twice, after 1 hr and 20 min. contact again and no shuttle, had been sent. had to pay for own transportation back to hotel to get our car! To put a cherry on top, checked our credit card and we were overcharged $116.00. No cooperation from manager, after a number of calls to hotel group after one month finally credited with just overcharge! No compensation for transportation or lack of air. Not a good experience at all!

"Early Flight"

5
17/10/2016

Stayed here for the shutle to BWI and free parking. Very nice nearly new hotel. Shutle to BWI about 10 Min., we left at 5:00A.M. for a 6:45A.M. flight. Looked like a nice breakfest, but our flight was too early. Wait for Pick up at airport for return to hotel was only about 15 Min. Good price for Hotel and Parking.

"Under construction and no accommodations made for the handicapped traveler."

1
12/10/2016

The hotel shuttle let the passengers off a great distance from the office and the passengers had to walk a great distance to and from the front desk. The rooms were a great distance from the desk with no consideration for the handicapped. The restaurant closed early so dinner was not available for the late evening travelers.

"Good save when airline changed flight"

4
08/10/2016

Our airline cancelled our return flight due to a hurricane so when had to overnight by BWI airport. Best Western Plus gave a great rate, van pick up and next day delivery, lovely room, super shower and tremendous breakfast. We were happy to have the unexpected rest at this nearby hotel

"Under new management, looking for a 10"

5
07/10/2016

I booked reservations for 5 rooms, a group of Navy veterans with spouses, for a 4 day weekend reunion. Our stay here provided easy access to the National Cryptologic Museum aka NSA Spy Museum, Baltimore Inner Harbor and Aquarium as well as Fort McHenry. The breakfast included in the room price was a plus, everyone did manage to do breakfast with compliments on the food and staff. Roxann was very attentive to us, while she and other staff, kept the food and coffee coming. After our day away from the hotel, the comfort of the lobby seating areas, let us sit, talk and relax as a group. On the weekend 'freshly popped popcorn' was generously provided. Coffee available all the time with hot water for tea. Staff was aware of our presence, always helpful. The 10 buttons they were wearing were a badge of honor. The rooms were comfortable and clean, the showers had plenty of space and hot water. When making the reservation I neglected to request a room for a member with special needs, the staff resolved the issue. Not knowing about the hotel prior to our stay each of us was impressed and would reserve rooms here in the future, reunion or not.

"Amazingly friendly staff and great property"

5
07/10/2016

Was in for one quick night (1am arrival and leaving the next morning). EVERYONE -- from the shuttle driver to late-night check in, to the people working breakfast in the morning were exceptionally friendly and accommodating. Room was clean, shower head was awesome, and beds were comfy. Great property overall.

"Awesome Stay"

5
07/10/2016

I stayed for 3 nights and was a great experience. The room was beautiful and comfy. I would stay at the hotel again. We didn't experience and problems at all. The employees where all friendly and the service was awesome.

"Lousy Transportation"

3
01/10/2016

Transportation is very poor at this location. This location is not as close to the airport as I thought it was. Had I known this I would have picked the other location I stayed at before. Transportation was very good there and there is a Pub right next door.

"Nice economical stay, very long check in!!!"

4
21/09/2016

Traveled around four hours to get to this hotel from home. I was the fourth person in line at check-in. There was only one person at the desk. She was doing the job of three people. Checking people in, answering the phone, arranging shuttle pickups at the airport and dealing with room assignment disputes. Three times she had to check with someone in the back. It took 45 minutes for me to get my card keys and there people behind me. Another person needed to be added behind that desk. The room was clean and bed was comfortable. Didn't really notice much noise from neighbors. Bathroom is very small. The complimentary breakfast was good, but one of the attendants didn't understand what I wanted when I asked for Sugar free pancake syrup. Her supervisor got a packet for me when I asked her. Checkout was not as chaotic as check in and took less than two minutes.

"It was nice"

4
18/09/2016

The hotel itself is very very nice, especially for the rates. The neighborhood it's in is a little sketchy but the light train is right around the corner so it's easy to get around. It's a great weekend hotel if you're going down to watch baseball or football. I would highly recommend!

"overnight stay prior to flight"

5
16/09/2016

We found everyone to be very helpful,personable and professional. The room was very clean. We needed transportation to the airport and we got there in a timely manner. We will need transportation back to the hotel where we left our car and they will shuttle us back.

"Before cruise "

5
15/09/2016

We had a great experience at the hotel. It was very convenient for before our cruise and Donnell, our shuttle driver, was awesome and very helpful! We would recommend this hotel to others for a hassle free vacation.

"Standard hotel"

3
13/09/2016

An OK hotel with comfortable rooms. Attractive rooms can use an upgrade soon. The front desk was cordial but could have been more helpful. There should have been more attention to cleaning. The breakfast was nice and the lady who took care of it was very helpful. The waffles are really great.

"Port Parking Hotel"

5
07/09/2016

Great rate for staying and parking at the hotel. No issues with the shuttle to the port and back from the port. The hotel was very clean and appeared newly updated. Breakfast was well presented and served. The lady at the buffet was caring and attentive to the details of the buffet and kept everything stocked. There were no issues with the internet access.

"Best Western Baltimore Airport"

4
06/09/2016

Stayed at the Best Western prior to our flight. We had stayed here in June with our daughter and grand daughters. They have really improved their service since this time. Room had shampoo, etc. which was not there when we were there in June. We had asked to have adjoining rooms with our daughter which they did not give even though they had been requested months ago. Seems they are trying harder to please the guests.

"Clean but not safe"

2
01/09/2016

This hotel was clean and presentable. However, the layout of the rooms is weird. Not a super big deal, but this is. Someone tried to break into our room at 3 AM. He woke both of us up, scared us by repeatedly throwing the door against the security latch, and shouting. We called down to the front desk, who said they would "check into it". No one ever called us back or came up to our room to check on us. The next morning when we checked out, they were like a deer in the headlights when we asked them about it. It was clear no one had REALLY checked thoroughly into the situation. There was no other means of security on the floor - no hall cameras or security staff in the hotel. So if you want to stay here... be aware.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration.

"Got everything I wanted/needed!"

4
30/08/2016

The hotel is CLEAN! The decor is modern with a comfortable lobby and two spacious elevators. There is also a laundry room if needed and there is access from the back parking lot with your key card. The staff was friendly, courteous, professional and always looking for ways to please. The location is in good proximity to BWI airport and The Inner Harbor. I would definitely stay there again.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for letting others know how clean our hotel is. We are glad you enjoyed your stay and look forward to seeing you again. Thank you.

"Relaxing place to stay during business trip"

5
30/08/2016

I am normally up all night before flying. Cannot sleep a wink a ball of nerves before flying usually but it was so quite and relaxing to be very few miles from the airport. They just had the carpets clean, They were painting the halls. They do take pride and keep the appearance overall well. Breakfast ok, All the staff member were very nice The employees: Breakfast Attendant Woman, Front desk staff Raquan and Shala went beyond and bent over backwards with service and efforts and customer service.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad we were able to give you a restful nights sleep before your flight. Thank you for your good review of our hotel the Best Western Plus BWI Airport North and we look forward to your next visit.

"Awesome place to stay"

5
29/08/2016

The Best Western Plus BWI is a beautiful hotel. The decor is modern and the staff is very professional and courteous. It was centrally located, taking just minutes to get from the Inner Harbor to the hotel. The rooms are spacious and the hotel is quiet. I slept as if I were home, that's how comfortable the bedding was. I would definitely recommend if you are looking for a place to stay in the BWI area to give this hotel a try.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you think we are a beautiful hotel. Thank you for your good review and hope you will return again and stay with us here at the Best Western Plus BWI Airport North.

"Pet Friendly Hotels"

5
29/08/2016

For our first trip with our dog, we found that the staff at this hotel went above & beyond in making sure our pet was welcome, but also making myself & family feel at ease as this was the first time we have taken our dog away with us <3

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad we were able to make your family and your dog feel welcome. Thank you for your good review and please return again to stay with us at the Best Western Plus BWI Airport North.

"Horrible customer service and durty hotel"

1
23/08/2016

Customer service was horrible, the front desk young woman was rude and sarcastic, and not helpful at all. The cleanliness of the hotel was non-existent. We had to change five rooms, it was a very stressful evening. We were given the first room on the fifth floor and in the hallway was a really bad cat-litter smell mixed with mold, plus air condition was not working. We went downstairs to request another room and were given a room on the second floor. The front desk representative neglected to tell us that it was a dog-friendly floor. We moved all our stuff and then heard the barking. I called front desk and explained that my son has sever allergy to pets (and the smell in general) and an asthma that can be triggered by a smell, and that they should let customers know in advance that this is a dog floor before I brought my son there. Front desk rep didn't even apologize and said that the type of room that we booked only available on fifth and second floors, but then told us to come downstairs and she will try to help us. We went down and she gave us the key to a room on the fourth floor (which she originally said did not have our room type). When we checked that room, it smelled like somebody smoked there. I went downstairs again and she gave me keys to another room already on a third floor (now they all of a sudden had rooms on that floor too with the type of room that we needed), but the room smelled like a smoke also. I kept repeating to the front desk that my son has severe allergy and asthma, and any kind of smell will trigger asthma attack, but she didn't seem to care, and her facial expression and body language clearly were showing me that she was annoyed and did not want to be bothered. She gave us the key to another room (room #5 during past hour). We went in to the room and it seemed ok, except that there were crumbs of food all over the chair/ottoman. We called to front desk and asked for it to be cleaned. She said she will call us back, but never did. My husband called again, but she still wasn't sure when (and if) somebody would be able to clean the room. We waited another hour or so, but nobody came. By that time it was already after 9 PM and kids wanted to go to bed. My husband went downstairs to ask about cleaning and the front desk rep laughed at his request and said that he "sounds ridiculous" with his request (exact words) and at this hour there is nobody who can clean the room and that we should just clean it ourselves and "not make a big deal out of it". I have to say that we travel a lot and I never in my life met such horrible sarcastic customer service. I just hope that somebody would speak to this woman.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Great customer service, 5 out of 5"

5
23/08/2016

Every staff member I met was friendly and professional. My first night, I had a little problem with my room, so Shala moved me to another room and inspected it personally, which demonstrated her commitment to customer satisfaction as a Best Western employee. When I returned to the hotel the second day, Alicia had cleaned and prepared my room, and it was exceptionally well done. I felt well cared for and very welcome because of the care she took with the room prep. The rooms are well appointed, and the beds are comfortable. I will stay at this hotel in the future.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for mentioning how good our customer service is and for such a good review. We are glad you enjoyed your stay and would like to invite you back.

"Horrible Experience"

1
23/08/2016

Customer service was horrible, the front desk was rude and sarcastic, and not helpful at all. The cleanliness of the hotel was non-existent. We had to change five rooms: one the fifth floor was a really bad cat-litter smell mixed with mold, two rooms were smoking and one room was on a dog floor. I kept repeating to the front desk that my son has severe allergy and asthma, and any kind of smell will trigger asthma attack, but she didn't seem to care.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

"Good for the pricing "

4
21/08/2016

Recently refurbished rooms noted breakfast was good. Could put a little more care in when redoing the finishes can see visible mistakes by contractor when restrooms were remodeled. Toilet clogged several times. But cannot complain for the price of the rooms. Enjoyed the conversation with employees at front desk. Shuttle service was over worked and short staffed waited 3 hours to get to the hotel because so many booked rooms and shuttle service is shared with adjacent hotel the comfort Inn. Other than that the stay was good.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you enjoyed our staff and would like to apologize for the problems encountered. Thank you for your good review and we hope to see you again.

"Horrible management"

2
20/08/2016

I thought the front desk was friendly and informative but I had a problem with the general manager. While sitting at the business center, I overheard her speaking to her employees. She was extremely condescending and quite rude to them. I would never ever want to work there. I overheard them call her by the name of Sharon, so if you are looking for a job or a stay where the atmosphere is a happy one, steer clear of best western plus. One day with her and I'd be looking for a new job. I honestly felt bad for her employees. #BadManagement

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are shocked and dismayed to learn of your experience. We have reviewed your comments with our staff and promise the situation has been addressed. Thank you for your review.

"Convenient and quiet"

4
19/08/2016

I stayed here for a couple of nights while I delivered my daughter to college. It's easy to find, right off 695, about a half hour from BWI airport, and has plenty of free, well-lighted parking. The rooms are spacious and clean. Nice towels and bedding. The Vietnamese restaurant downstairs is tasty; I ordered takeout and got a beer to take upstairs from the adjacent bar. I used the outdoor pool once; the water is a cool contrast to the incredible heat/humidity of August in Baltimore. The hotel is close to all of Towson's shopping options--upscale mall, Target, Bed, Bath, and Beyond, and many other big box stores, which was helpful to us. We will stay here again.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We look forward to seeing you again. Thank you for your good review and we are glad you had a good stay.

"bwi Best Western PLUS PLUS"

5
12/08/2016

I thoroughly enjoyed my stay at best Western Plus. The staff is always professional and warm when dealing with me. the rooms are large and comfortable and clean. the staff take great care in making sure my stay is pleasant no matter when i check in or out. a pleasure to stay here week in and week out.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for being a loyal guest here at the Best Western Plus BWI Airport North. We are glad you enjoy staying with us and would like to thank you for your good review.

"Fantastic accomodations"

5
12/08/2016

A great place to stay withfantastic facilities and staff. I was overwhelmed with the professionalism and the decor. I WILL STAY HERE AGAIN AS WELL AS PTHER PROPERTIES UNDER THIS FLAG. i HAD A ROOM WITH A JACUZZI TUB AND IT WAS GREAT.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Everyone here would like to thank you for such a nice review. We are glad you enjoy staying here at the Best Western Plus BWI Airport North and would like to invite you back again soon.

"clean, convenient"

5
05/08/2016

Most affordable, convenient, clean, comfortable place to stay for BWI or Inner Harbor. Shuttle service to BWI was appreciated. Staff at desk courteous and helpful with getting to Inner Harbor; because we were close to the Light Rail they recommended we try it! Even though it was close would suggest you drive to and park at station instead of walking because of getting back late and walking so much at the harbor. Saved time and money using the rail. What an experience for us coming from an area with no rail service! Thanks to the staff!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you enjoyed our area and that you also enjoyed staying here at the Best Western Plus BWI Airport North. Thank you for your good review.

"Great for Overnight"

4
04/08/2016

Stayed overnight on the way to our destination. It was clean and appealing with plenty of parking and polite staff. Breakfast was good, too. There was fast food across the street, but a drive of 5 minutes took us to better options.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your good review and we hope you get to return again soon.

"Great for park,sleep and shuttle service"

5
04/08/2016

We made last minute arrangements to stay overnight and leave our car at the Best Western so that we could take the shuttle early in the morning to the airport. We were very satisfied with the room accommodations, the breakfast and staff friendliness.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad we could accommodate your needs and that you enjoyed staying here at the Best Western Plus BWI Airport North. Thank you for your good review.

"Bad Experience!!!"

2
31/07/2016

My sister and I stayed here last year before going on a cruise and really liked it. BUT this year was totally different!!! When we got there the computers were down and no one could get a room. Everyone and their luggage was sitting in the breakfast area, total chaos. After a couple hour wait, the grave us a key. Most of the ice machines were not working, had to run floor to floor until I found a working one. I asked at check in to receive a wake up call and a ride to the airport early the next day. I called before bed to confirm and was told computers were still down, she would check and get back to me. No one did. We set our cell phone alarms and hoped for the best. We're had to leave before breakfast was served, so I can't say anything about that. We did get a ride but the hotel next door was now owned by the same owner. So, they used a bigger van to take us to the airport. We were the first ones on. They picked us several people at the next hotel. They threw the luggage on top of ours and the frame on my sister's brand new suitcase got bent. When were dropped off, we asked for the number to call to be picked back up at the end of our cruise. He didn't have any papers with it on (they did last year). He said take a picture of the number on the van. After the cruise, we called to be picked up. We said we were at Southwest. They never told us to be at a particular spot. We waited and we waited and we waited!!! We called like 3 or 4 times. Then they told us to stand at a particular spot. It was a distance away and we had 4 suitcases, 2 big handbags and a CPAP machine. I told them we could not get there. We waited 1.5 to 2 hours for our ride. We could have been on our way home. We kept watching everyone get picked up but us! And after all that, when I got my credit card statement, they charged me over double the amount!!! I called and was told the manager wouldn't be in for a couple of days. I put a dispute in with my credit card and sent them a my email conformation with the amount I should have been charged. They took the extra changed, off my bill. After quite awhile, it was approved and stayed off my credit card. Besides all this, the employees didn't seem to care about any of the problems we were having! We'll NEVER stay here again!!!!!!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Fine airport hotel"

4
31/07/2016

Fine place to stay for the night before your early flight. Shuttle to the airport, a couple of pieces of food to grab for breakfast. Nothing special, nothing bad. Beds were pretty comfortable. Room seemed crowded.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for letting us know you had a good stay here and we hope to see you again the next time you are in our area. Thank you for giving us a good review.

"Late Night Stay for Early Morning Travel"

5
26/07/2016

We decided to drive up the night before a family vacation for a flight in the morning out of BWI and stay at a hotel with parking. This hotel did not disappoint. Check in was easy, a lot of parking available, especially for checking in at midnight. The room was very comfortable for 4 people. Breakfast was great, fresh with staff being very attentive to keeping everything supplied. Shuttle to the airport was easy and simple. Parking was really cheap in comparison to long term parking at BWI. And they were prompt in picking us back up when we came back 8 days later, dropping us off right at are car. Definitely recommend if you will be traveling out of BWI with an early morning flight.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your good review and for letting us know we supplied everything you needed during your stay here at the Best Western Plus BWI Airport North. Please return again.

"Good for a night sleep"

3
24/07/2016

Good place to stay if only need a place to sleep. The front area is small and so is the breakfast area. The rooms were nice and the AC is kickin. It's off the normal path, my taxi driver got lost but it was good for having a place to sleep and take a shower. There is a pool and hot tub. There is nothing around it. B

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We always enjoy hearing from our guests and would like to thank you for posting such a pleasant review.

"Inexpensive hotel, slow transportation to a ship or airport."

3
23/07/2016

Better communication and organizing for transportation. I did more of the arranging than the staff. There's a sign up but it matters little it seems. I had experienced a similar problems when I had called months before on parking and transportation with hotel staff by phone and had to get the park and ride company to straighten it out. Probably won't use this hotel again. It is closer to the dock.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We apologize for the problems encountered for your park and rid and are looking into this. We look forward to having a second chance to exceed your expectations, and warmly welcome you back

"this visit was different"

3
19/07/2016

A group of couples had reservations here. My husband and I checked in by a very nice person. No problems. The room was nice and the bed comfortable. The elevator was slow. The parking was not good. We parked down the hill out front and had to walk quite a way with no cart available. In the bath I found a large black hair on the tub wall. The mouthwash was half full and there were two conditioners and no shampoo. It looked like it was cleaned but quickly. Then we got a text from one of the couples staying with us and when they got to their room It was un clean. Unbelievable... a second mattress on the floor with feces all over it. Sheets everywhere. We took photos to report. The hotel put this couple up in another hotel because they would not stay here. I don't blame them. The were refunded by the hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us another opportunity to serve you better in the future

"some good, some not as good"

3
18/07/2016

good location to BWI with shuttle service. Small things in room needed work: light out, TV did not work, somewhat dirty floor. In the other room the AC was noisy, and upon switching rooms it did not work. Breakfast was decent: eggs, sausage, waffles, etc.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We apologize that you were not satisfied with your guest room assignment and that cleanliness and maintenance conditions were an issue. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

"Greatest Customer Service in a long time!"

5
15/07/2016

We had such a great experience at the Best Western Plus in Baltimore! The room was larger enough to fit our family of 6 and a cat, they were clean and every employee we passed had the best customer service!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you and your family had such a good experience here at the Best Western Plus BWI Airport North. Thank you for your good review and we would like to invite you back the next time you are in our area.

"good price...worked for me"

4
12/07/2016

We stayed in this hotel couple nights,...and it was "ok".. great price...clean room,15 min. drive from the Baltimore and 30 min. drive from Washington DC,... I planned lots of activities for my kids ,so had to save somewhere,...and this hotel worked out perfectly for us ,.. the room was small,but clean ,the only thing I didn't like the bathroom,....it was tiny ....but it' fine,....we didn't come to Baltimore for that,....what a beautiful city,...wow!!!!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are so glad you and your family got to enjoy our area. Thank you for staying with us and for your good review. We hope you get to come back again in the future.

"Great Service, Clean, Comfortable Bed, Many Channels"

5
02/07/2016

Comfy bed. Big screen TV with many channels - satellite. My room was a suite with jetted tub. Breakfast good. Bread products fresh. Bagels, muffins. Yogurt. Eggs are pre-made patties. Monday was bacon, other days sausage. Regular and cinnamon batter for waffle and pancakes. That area was always busy! Well stocked pantry. Shuttle service is the best managed I've ever seen. Will take you anywhere within 3 miles. Please tip them well - many don't.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We enjoy hearing from our guests and would like to thank you for such a good review. Hopefully you will be returning again soon.

"I Wanted to Write a Good Review But....."

1
01/07/2016

I have never had to write a bad review for places I've stayed so I will do my best to be positive. When I arrived at the hotel the staff was very friendly and the decor was very nice in the lobby. I was given a room on the first floor. Initially I got to my room and the key did not work. The housekeeper was gracious to grant me access to my room and directed me to the desk to get my key fixed. I went to the front desk, got my key re-coded and headed out to meet my family. I returned to my room at about 10pm took my shower and noticed a spider web in the corner of the room and light stains on the comforter. I was grossed out but blew it off and went to bed. About 3 am there were loud noised from upstairs that continued to about 7am. It sounded like someone was moving furniture and I couldn't sleep. After breakfast, I asked the staff if there was construction going on upstairs. They said "no". I notified them of the noises I heard and that I would like housekeeping to remove the spider web from the corner of the room. I then left for the day. I returned to my room about 11pm. The cobweb was still in the corner (gross)! I sighed and figured it was too late to do anything about it and got ready to shower for bed. As I got into the bathroom I noticed the bathroom had NOT been cleaned! There was no replacement of soap and the towels were laid across the towel bar. The floor of the bathroom had shoe prints that were NOT mine. It was late so I decided to report it in the morning. The noises started again about midnight and kept me from getting any sleep. I decided to check out early and sleep at my family's house. I approached the desk. The attendant asked me how my stay was. I told him I had some issues during my stay. His response? "Would you like a copy of your bill?" Huh? I DO NOT recommend this hotel at all with their current issues. I reviewed previous reviews and wish I had done so before I booked. .

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes and will make certain our team understands that this will not be tolerated! Please know your comments are taken very seriously and will be acted upon immediately.

"Don't stay here "

1
28/06/2016

If you are not one to read long reviews here is my review all wrapped up. WORST HOTEL EVER, DO NOT STAY HERE! Okay, so I visited Baltimore over the weekend with my best friend for crabfest. We wanted a cheap, comfortable hotel where we could be comfortable over the weekend. I am usually the planner of the group but because I was a tad busy when it was time to book the trip, my best friend booked this hotel and from the looks of things we thought this hotel would work well for our stay. Well boy were we wrong! Location: this hotel is literally in the middle of no where. Not many restaurants other than a Dunkin donut and a gas station. Not really close to the town area. The Ravens stadium, the Baltimore Major League Baseball team... I think they are called the Orioles, the pier and all the good restaurants are about a half hour away from this hotel but the location was not the deal breaker.... Please keep reading. Cleanliness: Far from clean. There was a whole in our bathroom wall that had plaster over it. It looked gross. The toilet had a redish brown rust color stain on it. The toilet paper holder literally came off the wall when you attempted to pull toilet paper from it. The sink and mirror were outside the bathroom which I found to be a tad bit odd. The water pressure was so low that you almost had to touch the sink itself to wash your hands which is gross. The carpet had stains and hair on it. The ac blew out dust. Okay you would think this would be my deal breaker but this is not even what made me so upset with this place. Customer service: The straw that broke the camel's back for this hotel was their customer service, or should I say lack there of. The first thing I did when I arrived to this dirty broken down room was asked to have my room changed. The lady on the phone said she couldn't because they were fully booked. I didn't get upset, I mean how could I. Later that night my friend and I were a little chilly in the room so we again called the front desk and asked for extra blankets; this time the woman who answered said and I quote "we don't got none". Was a little annoyed with the lack of customer service but just turned on the heat and called it a day. The next day my friend and I had left the hotel earlier in the day came back around 3pm and our room had not been cleaned so I kindly called the front desk and asked to have our room cleaned. When my friend and I returned to the hotel at 11pm the room had still not been cleaned. I again called down to the front desk and at this point I explained my frustration. The woman at the front desk then said she didn't think house keeping was there but if they had someone they would send someone up and then just hung up on me. No sorry, nothing! The thing that did it for me with this hotels lack of customer service is that when my friend and I were leaving the hotel, there was a high school football team or something of that sort staying at the hotel. The boys and their families were a little loud; however, they were teenagers and were acting as such. The cleaning people from the hotel were in the lobby telling the team "they had to go", "they needed to get out of the hotel", "they were not cleaning after them anymore", some of the cleaning girls were on their phones and some of them even started twerking (a dance where you are basically shaking your butt) in the lobby of the hotel. The hotel's employees when they saw customers were not saying good morning or hello, they were being super rude. It is because of this that I will never ever stay at another best western again.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We're always working to improve our product and services and we appreciate you taking the time to share your experiences. There is no excuse for the housekeeping issues that occurred during your stay. We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts.

"Nice hotel, location okay"

4
28/06/2016

The inside of the hotel was very nice! It was clean and the room was very large! The bathroom especially was great! It was large and the toilet was in a separate room. The bed was comfortable. The location was convenient to the rail line which was nice. The surrounding area was not so nice though. The hallways were noisy at night. It took me a while to fall asleep because of the noise. I didn't call the main desk and I regret it. Oh well.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for letting us know you enjoyed your room and stay here with us. We do apologize for the noise from the other guests. Please let us know the next time. We do look forward to seeing you again. Thank you for your review.

"Shame"

1
26/06/2016

I was very pleased with the room and the cleanliness of the hotel. My husband, kids and I checked into hotel at 11 pm. There was a bunch of people hanging out outside the hotel smoking pot. We told the receptionist upon checking in and she said the hotel is no smoking ...they are outside. Well at midnight when we settled in, my four year old asked me for the second time what that disgusting smell was. We all slept with our noses under the blanket to try to avoid the smell. In themiddle of the night, my husband and I were woken up due to the smell yet again and the noise.

"Inconsiderate Staffing"

1
18/06/2016

We arrived at the airport and requested a pickup by the shuttle. I was told as soon as I had my luggage to call again. So I did. After arriving at the pickup point, I called again only to be placed on a 7+ min hold. I finally hung up and called again and as the front desk attendant asked to place me on hold again, I said I needed the shuttle to which he replied that he would send one out right away. 30 min later I called again and he promised the shuttle was 5 min. away. 20 min later I called and he said the shuttle driver had to drop something off but that he would be there right away. Another 15 min went by and I called him conveying my frustration as I had been standing for over an hour, 7 months pregnant with two children that needed food and a bathroom. My husband called and said he wanted the room refunded and that we would seek alternate transportation as the shuttle van was finally pulling up. The front desk attendant just said, "Ok, what's the name?" and refunded the room with no apology. The shuttle driver pulled up in a 15 passenger van with three groups waiting for the shuttle. We couldn't all fit on there and by that time we were so furious we didn't want to stay at the hotel. So we told the driver and he initially threw up his hands and said that that was the way it was with shuttle buses. He later explained that we weren't the only people needing to be picked up and that he was just doing his job. Best Western Plus, at least this particular location, needs to better train their employees and learn how to schedule shuttle buses. I am so disappointed with this chain and will think twice about ever booking with them again. We certainly will never stay at this location and would strongly recommend others don't as well.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. Please know your comments are taken very seriously and will be acted upon immediately.

"Perfect Over night"

4
13/06/2016

We had a great experience with this hotel. They accommodated everything we needed even a late check out because our plane was not leaving until the evening. I did find the security deposit of $50 an odd rule but it went off just like they said so it was not a problem. I think the breakfast could have been a bit better but the staff were friendly and very helpful. Overall it was a great place to stay if you are leaving out of BWI!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
It is good to know you enjoyed your stay and that you found our staff friendly. Thank you for your good review.

"bwi Best Western PLUS PLUS"

5
07/06/2016

This BWP is one of the best i have stayed at. they go far beyond what is required in a hotel. they make you feel like you are part of the family. they greet me by name, they know my room preference in advance and are always trying to go one step further trying to please me. love this hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you felt like family during your stay here at the Best Western Plus BWI Airport North. Thank you fore your good review and we hope to be seeing you again soon.

"Don't, Just Don't"

1
05/06/2016

This was a disappointing stay. Our group stayed from Saturday May 26th thru 28th. I want to start with the broken sink in our room (see photo). Other members of our group complained of no phone, unmade beds, wiring that was in view, smoke detector hanging from ceiling. Breakfast consisted of round bacon(?), hard bread for toast, and a broken microwave. Front desk staff was rude when appoached regarding issues but I must say room staff was very apologetic regarding issues. Also our group rented conference room and the first night was sent to broom closet. Unbelievable.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers in our area.

"Hotel OK but beware of stupid rules"

2
05/06/2016

The hotel itself is adequate for the price but certainly not grand or inviting. I stayed there because of it's convenient location for my planned week. They refused to accept an urgent and important FedEx package from my office stating that it was a newly enforced management policy! ABSOLUTELY RIDICULOUS! I never did receive the package my office spent some $40 to get to me asap! Never had this problem with any other hotel EVER! Won't make this mistake again!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Not even sure where to start..."

1
31/05/2016

The hotel is mostly nice in appearance but that is where it ends. The employee who checked us in seemed unsure of what she was doing, had stains on her shirt and was not wearing anything to indicate she even worked at the hotel. The room had the strangest smell, not sure if someone had smoked in it before us. We reported the smell to the desk so that we would not be charged the smoking fee. The room was very large but the bathroom was tiny. The bathroom needs to be updated as well. We noticed the refrigerator was leaning to one side and the tv did not work. This was a very short stay for us, just need to be near the airport. We will not stay again.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Not bad but not good"

3
27/05/2016

Stayed here for work for two days. The bad: Coffee while free was pretty nasty. Breakfast, while free was pretty mediocre. Nothing to get excited about. Even the pastries, which I saw them take out of a box were stale. They put a 50.00 hold on your card for incidentals even though they have no mini bar (Odd) and can't give you a receipt when you check out showing that they took the hold off. I didn't have the time nor energy to dispute but it was sort of annoying. My two small garbage cans didn't have a bag in them. Even when they were emptied, no bag. I found that odd. The good: There's a shuttle? Although I didn't use it I did see it so i guess that's a plus. Not really much nearby Ordered take-out twice. Nothing to get excited about.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"Quick overnight "

3
23/05/2016

Shuttle was quick to pick up from airport. Driver took us to rent a car near BWI the next day. Hotel staff friendly. Shower was dripping all night. Little bit of mold near shower. Again just fine for overnight. Bed sheets clean. Husband wanted extra blanket no problem.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We're always working to improve our product and services and we appreciate you taking the time to share your experience. There is no excuse for the housekeeping issues that occurred during your stay. We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts.

"Very Good With Some Issues"

4
21/05/2016

I chose this hotel on a two day layover for an international trip. It was a great price and had high ratings. Overall my wife and I enjoyed our stay. While we were not planning on using the Maryland mass transit, we decided not to rent a car since the hotel was so close to the light rail. The light rail has easy access to the Ravens' stadium, the Orioles' stadium, the convention center and the inner harbor. The room had two queen beds and they were very comfortable. With the number of devices guests are using these days, they should provide more outlets/charging stations. I had two issues while there. First, the airport to hotel shuttle kept us waiting at BWI for 35 minutes though the staff said it would be 10 or 15 minutes. Second, breakfast should be appetizing. The waffles are good but the eggs and sausage are not. I hope they find a better solution. I would definitely stay there again.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for choosing our hotel and we will take your comments into consideration during our next meeting. We are glad to have been able to give you a good stay and hope you will return the next time you are in our area.

"My stay at BWI Airport North Inn & Suites (Baltimore)"

5
20/05/2016

Fantastic. We stay at 30+ hotels every year. The location to Airport was very convenient, shuttle service was 1st rate, Night Manager (Raquan J.) was exceptional and breakfast was really good. Great value, super suite, great team. We'll be back next time we visit Baltimore.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you enjoyed your stay here with us at the Best Western Plus BWI Airport North and that you will be returning. Thank you for your good review.

"unsafe"

2
14/05/2016

At 3am there was some confusion in hall with other guest Alot of doors also slammed throughout night and early morning A guest had her pet in breakfast area during breakfast time would not return ever

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. We have reviewed your comments with our staff and promise the situation has been addressed.

"Beware the shuttle service"

2
12/05/2016

This hotel was adequate and near the airport, however we ended up having to pay for a taxi both to and from the airport. We booked this hotel on the Hotelnparking.com website which clearly advertised a free 24-hour shuttle to BWI but upon checking in we were told the shuttle only starts at 6 AM and we had a 7 AM flight so the desk attendant gave us a business card for a taxi service that she said people use so obviously they do not have a 24 hour shuttle. There was also no breakfast that early. Upon arriving back at BWI we called 4 times for the shuttle and finally again called a taxi after waiting 1 hour without any sign of a shuttle. We ended up spending about $35-$40 for taxis and had no free breakfast so it would have been better to spend a little more on a nicer hotel. There are also not many places to eat dinner nearby.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests' satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will take your comments into consideration to improve our hotel. Please accept our sincere apologies and we hope that next time you are in town you consider staying with us again.

"Shuttle Stumble"

3
11/05/2016

My wife and I arrived on the early evening of May 3rd for the park and fly arrangement as we had a 7:00am flight from BWI to catch the next morning. As we turned down the the covers to get into bed, we found that the sheets underneath were rumpled with the top cover pulled over them, and we wondered if they had been changed after the previous guest(s) slept there. There was no problem with the 5:00 am shuttle or the transfer of luggage and the trip to the airport went well; however, when we returned to BWI on May 10th at 9:00 pm and called the hotel for the shuttle to pick us up, we were instructed to proceed to the upper concourse and meet the shuttle at entrance 15. We had to wait at least an hour for it to arrive after having placed three calls the last of which incorrectly advised that the shuttle would arrive within 10-15 minutes. On an earlier attempted call, no one answered. While chilly, the weather was good, the crowds were reduced, and traffic was light; consequently one can only imagine the delay if the weather had been inclement or the traffic had been congested. Does the shuttle work only on an "as needed" basis during certain hours? I can only assume that it doesn't, since we needed it and it was not there. As we were standing waiting, we did note that other hotel's shuttles passed by at least 2-3 times in the interim so we were able to take note of which ones we will look into the next time we need a reliable park and fly .

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you're in town.

"Great Buy for the Money!"

4
09/05/2016

We were in town to see an Orioles' game and this was perfect! An easy 20 minute drive to the stadium and a great rate compared to hotels nearer Camden. High rise, very nice inside, comfortable beds, and a nice breakfast. Note to staff: when we arrived about 6:30 pm, first impression was a lovely lobby. Then we saw an assortment of things seemingly left behind--a mop in a corner of a seating area, a bottle of cleaning spray on a large glass accent table, and a clipboard with repair notes just sitting on a table for all to see. Little things mean a lot. We slept well and had a great experience, but the next morning we were listening to a policeman and the desk clerk discussing some incident in the early hours where they had to call the police. News to to us.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are sorry for the problems you encountered during your stay but are glad you enjoyed the hotel. Thank you for your good review and we look forward to seeing you again.

"Cruise Shuttle"

3
05/05/2016

Checked in 3 O'clock Friday for an overnight stay with cruise parking and shuttle to the port the following day. Was told at check-in that shuttle time was based on when they heard from the port when the ship was ready for boarding and that we could not sign up for the shuttle until we checked out of our rooms. We had some breakfast around 9 and around 9:45 we checked out and asked for a shuttle time. The very pleasant woman at the desk told us "it would be a short while" A shuttle had just left while we were standing there.THREE HOURS later, almost to the minute, we were getting on the shuttle. This hotel has both airport and port shuttles. The airport shuttle took a little over an hour to return for another pick-up taking two people at a time. Meanwhile there were approx. 15 people waiting for the port shuttle and there was a shuttle parked in the lot not being used. The room was fine and clean. Parking could be an issue on cruise days as late arrivals has to park along the curbs or next door at the other hotel. All employees were friendly. Special thanks to the woman who was maintaining the breakfast items that morning(4-23). She never stopped and did it all with a smile in spite of the place being packed. Leaving for a cruise--check out early and try to get the first shuttle--you never know when the next one will be.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel with the shuttle, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"not as stated"

3
03/05/2016

was suppose to be park and fly hotel,with 24 hr.shuttle service,got their was told shuttle service hrs. were now changed.and I would now need to use a taxi service to get to airport for my flight.i booked this hotel for purpose stated.was told a lot of quests were up set by this but that doesn't help me.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
I assure that your feedback is incredibly important to us and that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration. Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you're in town.

"Beware of Shuttle Times"

3
03/05/2016

We checked into our hotel late at night and only then were we told their shuttle doesn't start running until 6am. The website said 24 hour shuttle service. We were forced to take a taxi and the only time they had left for at 4am. :-(

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you will consider staying with us again.

"Customer is a fool!"

2
03/05/2016

I was visiting the Baltimore area for the first time with my two son-in-laws. We had two rooms. The facility is adequate. Some of the folks at the front desk are incompetent and have an attitude. Breakfast was poor. They ran out of food one day and had no coffee the next day.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Our guests' satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will take your comments into consideration to improve our hotel. Please accept our sincere apologies and we hope that next time you are in town you consider staying with us again.

"Great park & cruise hotel"

4
30/04/2016

This is a great place to overnight for a park & cruise! Nice accommodations and staff. Excellent shuttle to and from the cruise port! The woman who worked the breakfast buffet was very personable and helpful. The shuttle driver was awesome! We have stayed here several times prior to cruising and keep coming back!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you keep coming back to stay here with us. Thank you for your good review and we look forward to seeing you next time.

"worse stay ever"

1
28/04/2016

We arrived a little after midnight. the front desk clerk was not going to check us in because he was mad that his relief never showed. We talked him into letting us register. When we got to the room we realized it had never been cleaned. the beds were a mess and pillows thrown about the room. I stayed by the room with the luggage while my other half went down to get another room. it took over 45 mins before he came back up with a key for another room. He had been unable to find the clerk for 30 mins. While he was waiting for the clerk to come back from where ever he had gone the lady that was checking in right after we did also came down to get another room since the room he gave her was already occupied. We finally got into the new room. There was not even a handle on the toilet. At this point it was after 1am and we were exhausted so we just went to bed. After showering the next morning the towel rack fell off the wall. In the morning we complained to the staff at the front desk. They promised that the manager would call us. 2 weeks later we did not hear anything. I wrote to the corporate headquarters. I received a response that the manager of the hotel we stayed at would call within a week. 8 days later we still did not hear anything. Corporate called on the 8th day and acted very surprised that we heard nothing. They finally offered me a 25$ gift card. This was the worse hotel i have ever stayed at. Thank goodness we only had stayed one night.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback .

"lousy experience"

1
26/04/2016

We arrived after 5pm on the Monday we were checking in, and our room wasn't ready. Then once we got into the room the TV didn't work, and neither did the phone. No refrigerator or blow dryer in room. We were moved to another room the next day, and needless to say not pleased. The shower didn't work right sprayed water everywhere, and under the bed there was so much trash we were disgusted. At check out we were suppose to get 2nd night free with rewards points, and we're charged. I still haven't gotten all the money back on your credit card. On there part they did refund the money after I complained. I just don't like this hotel but would stay in other best Western hotels. This is the worst one I have ever stayed at really.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"Nice Stay"

4
26/04/2016

1 night stay Pro: nice and clean hotel Room was nice and so were the beds well priced Staff were friendly free parking TV for the kids Bad: light switches in room 319 need to be changed. they are breaking and super dirty. Also the door in room 319 needs the piece that stops the door from moving all over the place when its closed. The piece were the deadbolt pushes into. Overall: nice place well worth the money will recommend to anyone.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
I always utilize feedback like yours for staff training purposes and will make certain our team understands . Please know your comments are taken very seriously and will be acted upon immediately. We are glad you enjoyed the rest of your stay and would like to thank you for your review and recommendations to others. We hope to see you again in the future.

"Worst, filthiest place ever"

1
21/04/2016

Came her for a nearby conference. The room is in need of refurbishing and a good cleaning. For 2 days we asked to have the carpet vacuumed because it had broken glass when we arrived. There is a lamp on the side of the bed but no outlet. They said they couldn't give us an extension cord to use the light. This after 3 days of asking for maintenance to b sent up. The soap has a very unpleasant odor. The eggs this morn were previously frozen before they nuked them we were told. Yesterday and this morning there was no hot water for tea. When I asked for some the 2 women at the front desk said the man who drives the van is supposed to do it but he wasn't around and they didn't know how. We asked for a blanket last night and when we returned today it was gone. We were told we would have to pick it up ourselves if we wanted one. Stay away if you expect a clean room, furnishings and a wholesome breakfast or even tea.

"Wsop c"

3
20/04/2016

Not a bad hotel for the price. Clean and nice staff. A big perk is Free parking when all the hotels near the casino charge 25-35 a night. Do your research on parking if you stay somewhere else . Breakfast was the typical not great salty eggs and stuff but there was some healthier things like oatmeal and fruit.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to review our hotel and we hope you will return the next time you are in our area.

"screwed me"

1
18/04/2016

over booked the hotel, had to spend more money after getting there and telling me I wasn't in there system and the confirmation number ment nothing. Luckily there was the comfort in next door, or I would have been really pissed. still mad I had to spend more money on a downgraded room.

"Not the 1970's Best Western"

4
15/04/2016

The logo and name Best Western conjure (for me) images of a 70's style dark room with cigarette burned carpet and drapes. THAT IS NOT BW ANYMORE!!!! Every BW I've stayed at over the past 3 years has been great. Modern, clean rooms. Good free breakfast. Fast internet. I travel 42 weeks out of the year for work. BW has become a "Go to" choice for me. If you haven't tried, I highly recommend.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you recognize we are a new and moderen. Thank you for your good review of our hotel the Best Western Plus BWI Airport North and we hope to see you again soon.

"Paid for two nights, stayed for one!!!!"

2
14/04/2016

Staff were helpful and friendly. Not many of them though. No porterage Hotel was shabby. Corridors smelted of cigarette smoke, hard to understand in a non smoking hotel. The lifts smelt of something much more unpleasant. Breakfast included n price, "free". was OK. When we arrived and, the next morning, there were a number of you young women in the lobby, who didn't seem to be hotel guests and who's language was offensive and loud. We left as soon as we could. Probably OK for overnight staff, although we didn't feel safe.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We appreciate you sharing your experience with us; it is through such candid feedback that we're able to improve our product and services. I am the new General Manager and I wanted to let you know that my team and I have been working diligently to ensure our hotel offers guests a welcoming place to relax and enjoy their time whether traveling on business or pleasure. We are committed to offering a clean, comfortable hotel.We look forward to having a second chance to exceed your expectations, and warmly welcome you back as soon as your travel plans permit.

"Cruise parking with no return"

2
09/04/2016

The property is recently refurbished. The shower faucet was loose in the wall. Since we were only staying one night we reported it but did not ask for a different room. The shower worked ok. The reason we chose the hotel was for the cruise parking. Departure day was fine. Return day was unacceptable. After receiving a confirmation number, and waiting where instructed, we found the van loading up with no more room. After waiting almost 2 hours with no word from the hotel, we tried to call. No one answered the phone. Fed up, we took a "cab" (that itself turned into another fiasco). While very polite, the young lady at the desk claimed that she was "not authorized" to credit my account for the cab fare. When I asked to speak to the manager, I was told they do not "come in on weekends". After making our expectations clear, we await a call from the manager. Will update upon resolution. Not a good ending to our vacation.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Insensitive staff"

2
09/04/2016

We waited almost two hours for our room only to discover that rooms were available earlier and there was no need to wait. The supervisor of the cleaning staff said that she had logged in the cleaned and available rooms long ago on the computer. The receptionist hadn't bothered to check to see what was available and was waiting until 3pm to check in guests. The people working at reception made no attempt to solve the problem. The rating system on TripAdvisor isn't working properly. I rate the service as "terrible" except for the house keeping supervisor.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to post a review of your recent stay. It is nice to hear that you are a regular visitor to the hotel. I am very sorry we fell below your expectations this particular day. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience. Thank you for your feedback and for staying with us.

"Choose a different hotel"

2
08/04/2016

Stayed here recently for 3 nights. Booked online with a "no cancellation" policy. One person working at front desk, and 7 people in line with the phone ringing at the same time. Finally got into room. At first glance it was ok. Then, noticed large blood dropping on carpet in front of sink....., and found two Heineken bottle caps on carpet under desk. Clearly not cleaned well from the prior guest. Worst part was that the connecting door to the next room would not close as the deadbolt was broken and in the locked position but the door was open. Tried to get a different room, but once again the desk clerk was overwhelmed by the line of people checking in, so waited for the maintenance man to come and fix the lock. He did replace the lock on the door. Heard other people the next morning talking amongst themselves about problems with their rooms as well. My recommendation, choose a different hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Frank guest reviews such as yours, are appreciated, as they give us the chance to improve. It seems the underlying issues you experienced were the result of unacceptable housekeeping practices. There is currently a new management team in place who have been working meticulously to ensure guest rooms are clean and comfortable, offering a relaxing place for our guests to enjoy their time in our area.

"Left my jacket and have been calling for the past 3 weeks..."

1
06/04/2016

Stay was satisfactory (cheap hotel, don't expect anything extraordinary). But customer service has been poor. I left my jacket in the closet (my mistake) and called the hotel many times to - check that they have it (yes, after 3 phonecalls) - was told they will mail it back to me (gave contact and mailing details) - no news for 1week and called back again. Now they said I have to go back to pick it up or arrange a courier pick up on my own. They don't do mailing. They don't know where the jacket is now, need to check again - called again to check where the jacket is. Was told that jacket with contact details are with manager. Manager will call back within 1hour to get details of courier we are arranging to pick up. No one called back. - called again. No one seems to know what happened to the jacket. Need to locate it and will call me back. No one called back. I checked out on 13th March and the jacket is a dark blue Calvin Klein down jacket which cost more than $100. Yes, I know it is my mistake and the cost of the jacket is more than what I paid for my 1 night stay at the hotel. At the very least, I expected the hotel to be responsive and help facilitate the return of my jacket. I can't send UPS to pick it up if the hotel still cannot confirm that they have it? Or someone stole it and is keeping real quiet about it. Disappointing. Stay if you have to, just don't leave anything behind. Check and check and check again before you leave.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel. Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed promptly by staff members so our guests are not inconvenienced. We regret that it was not resolved for you in a timely manner and are checking into it.

"best western bwi"

5
02/04/2016

this hotel for the rate is far and above a great value for the price. they try to accommodate you every step of the way to make your stay more pleasant. the checkin and checkout is seamless, the breakfest is wonderful and very personal.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We all appreciate your good review of our hotel the Best Western Plus BWI Airport North. We are glad to know you think we are a great value. Hopefully you will get to return again soon.

"Nice hotel. Reasonably priced."

3
01/04/2016

We booked this hotel at the last minute. Nice quiet location. Very pretty and our room was very clean. Tiny rooms and extremely small bathroom. Our bathroom fan did not work. You are allowed to bring your pet and they charge $20 for the stay, which was great - not each night like some other hotel chains. This is more of a business type hotel- we saw a lacrosse team and a lot of company business people there, a lot of conference rooms throughout the building. Clean washer/dryers on 2nd fl. Nice, clean small gym and the breakfast was decent- eggs, sausages, waffle maker, pastries etc. Free wifi and computers on main level. There is a gazebo in the back of the hotel. Right next door is the Comfort Inn hotel. Front desk people were accommodating. You literally can walk to a Checkers fast food that is right across the street and a plaza across from there has a Chinese restaurant (great food) and other stores. Easy access to the highway to get downtown and to the Inner Harbor. The price was reasonable - approximately $90 per night.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are delighted to know you had a good stay here and hope to see you again when travel plans permit!

"Great hotel"

4
23/03/2016

I arrived late at night after my flight got delayed. Erin at the front desk was so helpful and got me checked in quickly and happily. My only complaint was the parking lot was very full. Took awhile to find a parking spot. But overall great

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We were glad to help you when your flight was delayed. Thank you for taking the time to write your review and we hope you return again soon.

"Unsatisfactory Stay"

2
21/03/2016

I stayed at this hotel for a business trip. It was our selected hotel for the weekend. The rate was promoted for $89 but it jumped to over $100 upon check in. One of the front desk staff members had no idea that my event was even happening. Once he figured it out, he honored some of the price and allowed my entire group to stay on one floor (how nice). When I walked in the room, I was greeting by a broken bed, my co worker was greeted by a broke remote control and broken light in the bathroom. The change to the room was a smoothe process but unfortunately I was greeting in my room by stained carpet and a broken bathroom door. Across the hall, there was a broken dead bolt lock. In the morning, we asked for extra towels and it took them an hour to call us back just to tell us that our towels were ready but we had to come and get them. Where's room service?? Breakfast was greasy and dry but the waffle maker was cool. This hotel looks nice but it is just a figment of our imagination. It was a waste of money.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity to travel to the area, I hope that you will be our guest again – thank you for your review.

"Need to ask to have your room cleaned? inconsistent service."

3
16/03/2016

During our stay we found the service inconsistent - some staff were outstanding and others, particularly at the front desk, acted as if they had something better to do than attend to a customer. The most unusual event that occurred was on the second day of our stay when we returned in the late afternoon and found our room had not been cleaned. The front desk informed us that the room had not been cleaned because we had NOT REQUESTED the service. When pressed, the front desk attendant insisted that this was a new policy in their hotel as some guests preferred that their rooms not be cleaned. As i listened to this I thought I was in an alternate universe. Needless to say we will not be returning to this property.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

"for a cruise"

4
13/03/2016

all went well with the stay and transportation. the staff was very helpful in directing us in our run around of the area. When we returned from the cruise, they send the shuttle asap to get us back to the hotel to pick up our car. They also let us have a breakfast, and wished us a good journey home.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad to have been of service to you during your stay here. Thank you for your good review and we hope to see you again in the future.

"Good deal"

4
10/03/2016

Would stay here again for sure. Clean rooms and friendly staff. I would recommend to someone traveling to the area in need of a hotel. Free parking for the duration of my vacation to Disney was a definite plus.

Ralph S, General Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to provide feedback regarding your stay. I regret that the hotel did not meet your expectations. Typically our team go above and beyond with exceeding our guest expectations. We are always in the process of evaluating opportunities for improvement and appreciate your input! I will contact you directly as well to resolve your lingering concerns. Best, Ralph Shorter

"DO NOT STAY HERE"

1
10/03/2016

I never write a review on anything bad or good so this is taking me alot to do. My boyfriend and I went to see a show in Baltimore on 2/12/16. We arrived to the hotel at about 11:15p.m. that Friday night. A very long story short, they overbooked this hotel and had no where to put anyone. During the day, they were sending people to other hotels around but by the time we arrived all those hotels were booked. She magically found a room in their hotel after 40 minutes of waiting. We went in and it was SO GROSS. The light didn't work when you first walked in, bed had stains, sink faucet was completely out and there was a HUGE stain with hair on the bed. We walked right back out and said we weren't staying there. The female at the front the whole time before and after was completely rude and unprofessional. I have been trying to talk to a manager for weeks and no one calls me back. They made a mistake and over booked and we had to deal with that and find our OWN hotel and pay for that as well. Save yourself the trouble and DO NOT come here.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
I am very sorry we fell below your expectations this particular day. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience. Thank you for your feedback and for staying with us.

"Had an excellent stay!"

5
08/03/2016

The property underwent renovation so I was very pleased! The staff is helpful and I had a wonderful time here. Will be back again sometime in the future, and would definitely stay here over some of the other properties :)

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for letting us know you enjoyed your stay and that you liked our renovations. We here at the Best Western Plus BWI Airport North look forward to seeing you again soon. Thank you!

"Loved it!"

5
08/03/2016

My wife and I were there for one night and we have no complaints at all! The staff was friendly and efficient, the decor was kind of retro but not old, and we did not smell any smoke mentioned in other reviews. Noise level was not an issue and we had rooms on either side. Breakfast was OK (Hey--free hotel breakfasts are NOT gourmet cooking, got that?) Room was spacious. Special kudos to front desk supervisor Cierra and shuttle supervisor Donnell, both of whom provided fast and great service, My only negative was that there seemed to be a lack of enough luggage racks to take stuff to and from the room. But if you only have a suitcase or two, no big deal. Location is great for access to restaurants, shopping, and interstate connections, too.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We would like to thank you and your wife for choosing our hotel the est Western Plus BWI Airport North. We are glad you enjoyed your stay and would like to thank you for your good review. Hopefully we will see you again soon.

"Just Alright"

2
07/03/2016

Pros: Heat worked well, mini fridge, nice TV, good location to airport and Dunkin Donuts, and easy check-in. Cons: Walls were VERY thin---could hear people all the time. Covers were VERY thin--can't really call it a cover--more like a light fleecy blanket. Only one trash bin and it was in the bathroom. Parking was so limited, people were creating their own spots in the lot. The toaster at breakfast was very slow. Ice machine on 4th floor didn't work. Key card stopped working on the second day and front desk had to give us a new one. Just a lot of little inconveniences that added up to a headache. I did get a really cheap rate on Hotwire, but I guess you get what you pay for. This place is alright if you just want a place to sleep for a night or two.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"Friendly staff but a lot of cigarette smell in the halls and common areas"

3
06/03/2016

A reasonable breakfast and nice people. The room was large (king suite) and had a frig (but no freezer) and microwave. The window didn't open but there was a window-mounted air conditioner. They seemed to be running out of things: spare blankets, coins for the laundry, laundry detergent, and sundries in their little store.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We apologize that you were not satisfied with your guest room assignment and that were issues. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

"Fairly Good Hotel"

4
05/03/2016

Overall good hotel. Nice location right off major freeways. Breakfast not so good, no pool or whirlpool.... Which leaves no recreation at hotel. Rooms very quiet, clean, and roomy. I will definitely stay here again ONLY if not spending much time indoors due to no recreation. It's a good "pass through "hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to give us a nice review. We are glad you enjoyed your stay and look forward to your next visit.

"Best Western Baltimore"

5
05/03/2016

Check in was real easy. The shuttle service to and from the airport was very good. The same for the shuttle service to the cruise terminal. The breakfast was well prepared and good. The only problem is that there is no restaurant nearby. A Checkers hamburger place is across the street and we used it for lunch, but called for a room delivery at night.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad to read you enjoyed our services and hope you get to return again on your next trip to our area. Thank you for your good review.

"friendly"

4
03/03/2016

We cruised out of Baltimore. Stayed here the night before, used the parking lot to leave our car and they shuttled us to the port. The place was very clean and friendly. The staff was extreamly pleasently and helpfut.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad to have assisted you with your parking and that you enjoyed your stay here with us . Thank you for your good review and we hope you get to return again soon.

"comfortable"

4
28/02/2016

i had a suite w/jacuzzi. i had a very comfortable night, and everything worked well! we had a high definition telivision, that that was sweet(get it)? All the staff seemed very nice and treated us well. Breakfast was very average...basically a grab and go.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
It is good to read you enjoyed your Jacuzzi! Thank you for your good review and we hope you get to return again soon.

"Decent Experience"

4
27/02/2016

My three friends and I checked into this hotel before a flight out of BWI. I had pre-booked the room on their website but when I arrived it seemed as they didn't have our reservation. Nonetheless they figured it out and gave us a room with a big king bed and a pull out sofa. Hotel - The hotel offers transportation to and from the airport for free and they also allow you to park your car at the hotel while you are gone. They were extremely punctual and professional. This was much better than having to pay a fortune for airport parking. No issues with the room. It was clean and had everything we needed. The location is about ten minutes from the airport but it is kind of in a shady part of town. I would definitely stay here again before a flight with my buddies but probably would be hesitant about bringing a family.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you found us punctual and professional and that you enjoyed your room. Thank you for your good review and we hope you get to return again soon.

"Trapped......Horrible Experience"

1
27/02/2016

This trip was a dream trip for a class of 5th graders. We booked 16 rooms (14 needed to be adjoining) all the way back in August using a travel agent. We had all paperwork and confirmation numbers and proof of deposits. We arrived at 9:30 pm to find that they had only two rooms adjoining. Obviously this is unacceptable due to the need of chaperones for each group. When this was brought to attention of front desk, we were treated with inept and uncaring service (or lack of). Sierra was rude and instead of helping resolve our problem, she kept checking others in and leaving us to wait. After quite some time, we were able to get some of them in adjoining rooms. AT ANOTHER HOTEL! Unbelievable. It is not like we walked in at 9:30 w/o a reservation. They had 6 months to plan! Some of the teachers ended up sleeping on rollaway cots to be near the kids to keep them safe. The staff at BW did not have any thought of safety for these children. They seemed to deal with the issue like it was a bus load of adults that can be on their own. The following day we were to meet the general manager (Josie Foster) at 6:30 am to get all fixed before we left for our DC tours. She did not show. She did not return any messages. It is now 3 days later, we returned home late last night and have STILL NOT HEARD FROM HER!! As you can tell from my profile, I travel for a living. This is far and away the worst hotel experience I have encountered. We were pawned off on assistant GM Ralph Shorter who told us he was going to figure it out and get back to us. We never heard from him. They had 3 points of contact with our group. Nothing. But they sure were quick to charge the credit card on file for the whole amount. Please, please read other reviews if you do not believe the poor service at this property. Stay away!! We will never use BW anywhere for class trips or my business travel again.

Ralph S, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for sharing your feedback regarding your stay. We again apologize for the many inconveniences experienced. Our team strive to exceed each guest expectations an as shared we unfortunately had your group booking secured for a different date than the actual arrival. As a busy airport hotel we were completely sold out and committed to accommodated your team. We truly appreciate your business and although we spoke to the school and most parents I will contact you directly. We are sorry to have disappointed you we look forward to service recovery and ensuring future stays are delightful. Best, Ralph Shorter

"Desk clerk was very unprofessional. Waited 1 hour at BWI for pick up!"

1
26/02/2016

We came back from Cancun,arrived at BWI at 8:00 pm. It was 40 degrees and we just had light jackets on while we waited outside in the cold, for the van. When I called again after 1/2 hr. The desk clerk said the van had been around twice, but there were 6 of us watching for it and it was never there. He said he would send it around again. 15 minutes later I tried to call again. The phone just rang and rang. I tried 7 times, twice he picked up the phone and hung up! Finally after 1 hour he showed up! We were freezing!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"bwi airport hotel"

5
26/02/2016

for the price this hotel is the best expenditure a business could make. the room , internet, breakfast, all in one price and an unbeatable price. the beds are the most comfortable. the rooms are large and cater to a business person who needs to work in their room at night. the staff will do anything you ask.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your good review and for mentioning how good our staff is. All of us here at the Best Western Plus BWI Airport North hope you get to return again soon.

"Terrible Hotel nad Part of Town"

1
24/02/2016

This place was so filthy! It was old and out dated. The lobby was renovated so you could think you were in a nice place. The carpet was dirty and the staff knew nothing about the immediate area. The shuttle was also in the shop I was told so it could not take us anywhere. The reviews online are great because I would say the young people in the area must love it for a night out of partying.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to provide feedback regarding your stay. I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input!

"Stay and Fly"

4
19/02/2016

2-17-16 Rm 305 Best Western This is a very nice room, quiet and comfortable. I did hear a door shut once I was up so quiet depends on your neighbors. Stayed here as a stay and fly: stay one night park 7 days. Left at 4am so I did not have time to try the breakfast. Before I stayed I called and had some questions answered by Shana. Check in was also with Shana who I found to be a very helpful and delightful young lady. Sarah or Erin checked me out but was also very nice. The hotel is older is located in an older neighborhood not far from BWI and reminds me of some the older Holiday Inns and is priced accordingly. It also reminded me of my Marriot room in the USVI at 4 times the cost. Of course location means everything.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you found your room quiet and comfortable. Thank you for your good review of our hotel and we hope you return again soon.

"Great Hotel, but service with this particular staff member was not pleasant."

4
19/02/2016

If it wasn't for the fact that I had booked my reservation online, I would of gone somewhere else. Ciarra, who is known to be the supervisor and the one who checked me in was extremely rude. She had no smile on her face, when I was asking questions about the facility, her face expression when answering the questions were as if she didn't want to be bothered. I checked in for five days and the very next days, and during the later part of my staying, Shayna, Aaron and Charleene made it better. They were extremely nice. They went above and beyond to make sure my husband and I were well taking care of comfortably. Thank you guys.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers in our area.

"This is a great Hotel"

5
16/02/2016

We arrived after traveling from Panama to visit family and we were dead tired the young women at the front desk Erin was awesome gave us a great room gave us the run down of the hotel all that we needed to know . The room was clean I love the decor and the breakfast was good so if ever in need of a great place to lay your head this is the place !

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you got to come visit your family and that you picked our hotel the Best Western Plus BWI Airport North to stay at. Thank you for such a nice review and we hope you can return again soon.

"Decent hotel but terrible service"

1
15/02/2016

The hotel and room were nice for the price although our room had a broken towel and TP holder that had obviously been that way for a while. Big problem was the airport shuttle service. Called the hotel upon arrival for the shuttle and waited an hour before having to call an Uber. Tried several times during the hour to call the hotel but no one answered...

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Bad service"

2
13/02/2016

When we got to the hotel, they made us wait 45 minutes for the room. When we did get the room, there was hair on the pillows and in the sheets. When we asked for new sheets, they didn't offer to help make the bed. Also, there was still fecal matter in the toilet, and the shampoo/conditioner was not replaced.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers in our area.

"Worst Stay Ever!!!!"

1
13/02/2016

My girlfriend and I were looking to experience a relaxing weekend so we booked at the Best Western Plus Bwi. It was a nightmare from check-in to check-out. The system was down so we had to check in manually which made the check-in process longer and more complicated. After the long check-in process,we went to our room and the sheets had stains on them. It was a automatic turn off, so we went back to the front desk requesting for a new room. While waiting in line another customer came down upset about their room and stated as they swiped the key for their room the door handle fell off. My girlfriend and I decided this was not the place for us so we wanted to cancel our reservation. Since we booked thru hotel.com we had to first contact them first. When we contacted hotel.com they explained to us that we could cancel as long as the hotel gave us the ok. Rodney who was the front desk clerk at the time informed me that the phone lines were down so hotel.com would have to contact him on his personal cell. Hotel.com explained to us that he would have to provide certain information for security reason such as the hotels address and hotel id number which he provided the incorrect information for all the above. We then went over to the comfort inn because we were told that both hotel were under the same umbrella of management and maybe it would be a little better over there. We then came in contact with a front desk rep name Julian. All I can say is the worst the worst the worst front desk rep ever!!!! He lied to me and my girlfriend and told us ge did not know the name of the rep over at best western when we asked to provide it because of the worst customer service experience from both agents. THIS HOTEL IS THE WORST PLACE EVER TO STAY!!!!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"TERRIBLE STAY"

2
12/02/2016

I stayed 4 nights and every day I had to get my room key re-keyed. When housekeeping came to do the room each day, they half made the beds and did not vacuum. I am very dissappointed with my stay at this hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes and will make certain our team understands. Please know your comments are taken very seriously and will be acted upon immediately.

"Needs a serious rework -- okay for just a room stay"

2
09/02/2016

My husband and I stayed at this hotel for an evening prior to the departure for vacation and used the hotel's park, sleep, and stay feature by booking directly through the Best Western website. Staying here provided a stressful beginning and end to our otherwise amazing trip. Here are my concerns (and where possible, compliments): Shuttle -- The shuttle experience is what ultimately would prevent us from staying here again. On our way to the airport we reserved a shuttle for early morning. They called the room a half hour before our departure and we said we'd be down. We arrived downstairs five minutes before scheduled departure only to find out that the shuttle had left. The front desk manager was extremely apologetic and secured a cab, but it meant that we were later than expected to the airport and had to take on curbside check in because we were late. On the way back from the airport, we tried calling the hotel to get in touch with the shuttle. I ended up calling the 800# for customer service to try and get them to contact the manager. Pretty much every other hotel shuttle circled us twice before our shuttle arrived. This is not the hotel to stay in if you want reliable shuttle service to the airport. Hotel Environment -- The front desk manager was kind and the check in process fairly seamless. The hotel lobby smelled of smoke that probably has permeated the hotel for decades; luckily the rooms did not have this challenge. And, unfortunately, breakfast was not out early enough to take advantage of it. Hotel Room -- The hotel room was clean -- small but comfortable. If I were judging the hotel room alone, I would consider staying here again though there were still some issues. We paid for a rate where we were supposed to have certain things stocked in the room like drinks and snacks, but that's a matter of choosing another rate. We also did not receive adequate bath linens and had to use a hand towel for a floor mat. Best Western Plus is a hotel chain that I've stayed at many times. Internationally, it is a grand hotel and might even be considered on the edge of a luxury hotel. This experience was almost the exact opposite of what we knew before. A real disappointment and a real mispresentation of the brand.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"Loved The Service"

5
04/02/2016

I really enjoyed my experience with this property. The hotel was very close to the airport. The hospitality was wonderful. The staff was very friendly and professional. Check In and Check Out was a breeze. The room and bathroom were clean. For the price and experience I would comeback.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Everyone here at the Best Western Plus BWI Airport North would like to thank you for your good review. We look forward to seeing you again on your next trip our way.

"No way to run a hotel"

1
03/02/2016

I booked this hotel because it was supposed to be close to BWI along with an airport shuttle. We did have a blizzard in the Baltimore area but by Sunday the major roads were completely clear. I took the Bay Runner shuttle to BWI airport Sunday afternoon. I get to the airport and call the hotel for the shuttle and they the shuttle is not running due to the snowstorm, I saw the roads here are all clear--bottom line, no shuttle I take a cab to the hotel for $20 and the hotel makes no offer for some type of adjustment to my bill. The desk clerk tells me I got ripped off as the fare should have been $11. I ask for a 4:40 am wake up call and a 5:00 shuttle to the airport as I am on a 6:20 am flight to Tampa. The next morning I wake up at 4:49 am as my alarm is going off and I hear the phone. I must has overslept due to the fact that I am hard of hearing. I get a call a few minutes later from the front desk saying ..."are you coming down for the shuttle?" I say I am get dressed and packing up. I get another call from the desk asking if I am on my way, and I say YES. I get down to the lobby at 5:04 and I don;t see the shuttle and I ask where is the shuttle and the desk clerk says they left. I ask, why did it leave I told you I was on my way down. Reply.."it was for 5:00 sir." The desk clerk was rude, obnoxious, and had no customer service skills and was actually yelling at me. The female manager (with tattoos and piercings) who came out in her pajamas after hearing all the shouting back and forth tried to smooth things over, but was of no help. The next shuttle was scheduled for 5:30, however it did not get to the hotel until 5:40. So much for the punctual schedule of running on the half hour. Absolutely the worst hotel experience I have ever had and I barely made my 6:20 flight.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

"Very cozy environment!"

4
03/02/2016

The location of the hotel is no more than 5 minutes from the airport which was convenient for me since I arrived late and just wanted to sleep. The service was excellent, very friendly staff. I have no complaints about this hotel!

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We always enjoy hearing from our return guests and would like to thank you for posting such a pleasant review. We hope to see you again on your next trip our way.

"Great hotel "

4
31/01/2016

I was very surprised to see how nice this hotel is and the price that I paid. Everything is in working condition, nice tv with tons of Direct TV channels , a nice table that served great for dinner and comfortable bed. The room is clean and the staff is very friendly, they do need to provide a jacket for the hotel key with the room number on it, I had to return to the desk because I forgot the number. I'll definitely return to this hotel.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad we were able to surprise you so much and that our hotel the Best Western Plus BWI Airport North is one you will return to. Thank you for your good review and we look forward to seeing you again soon.

"Sleep, Park, Fly"

5
30/01/2016

Our family stayed at BW, BWI before a very early flight to Denver for a ski trip. We left just before the "Big Snow, Jan 2016" We dreaded what we would find on our return, Mounds of snow on our cars and in the parking lot. But NO! All three cars were cleaned of snow, the little mound behind my tiny sports car was quickly cleared by a Bob Cat zipping around the parking lot. Superior service.Friendly and prompt Airport Shuttle.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We here at the Best Western Plus BWI Airport North would like to thank you for your good review. We hope you get the chance to stay here with us again on your next trip.

"Average accomidations, excellent customer service- Great Value"

3
29/01/2016

We stopped here to take a driving break and were pleasantly surprised by how friendly the staff was. There was an issue with the rooms smelling like smoke on the first floor which was taken care of immediately by the night manager Aaron. He gave us the best rate for the evening, upgraded our room to a suite, and knocked the pet deposit off the total. It's not the nicest of hotels, (the sink was broken when we got to the room) but the room was quiet, they allowed us to bring our cat, and we were able to recharge for the long drive home.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you enjoyed your stay here and had time to recharge before the rest of your trip. Thank you for your good review and we hope you return again soon.

"Pre cruise hotel stay"

4
29/01/2016

Stayed here prior to going on a cruise we booked this hotel because it offered free shuttle from the airport and to the cruise port. The rooms were comfortable, the breakfast was average and the shuttle service was good. The only complaint was there were no sit down restaurants close to the hotel. There is a drive thru checkers and a small dunkin donuts but no real food.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad to read you enjoyed most of your stay here with us and were comfortable. Thank you for your good review and we hope you can return again soon.

"Very poor quality "

1
27/01/2016

The only thin that was halfway decent here was the breakfast, which wasn't that great anyway. Housekeeping is lazy and the staff is rude. This needs to be addressed and fixed asap, for the price I paid there is no excuse for not having decent housekeeping or maintainence staff. The room was dirty upon check in, the hot water didn't work, the girl at the front desk the day we checked in was not helpful in the least and told us that we would just have to stay in the filthy room. Never coming Jere again. Ever.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to provide feedback regarding your stay.I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input!

"bathroom area"

3
27/01/2016

The room was good, but the rest room in the first two rooms had a mold issue. The staff was extremely professional and polite. Had knowledge of how to make the guest feel comfortable. The kitchen staff was simply put excellent.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad you found our staff polite and professional and I would like to apologize for the issues that you reported and would like you to know we are looking into it. I hope to have a future opportunity to regain your confidence and goodwill the next time you are in our area. .

"Thay don't care about the customer"

2
27/01/2016

The airport shuttle does not stop at the Southwest Hotel pickup. You will have to walk for about a 1/2 mile to get picked up. Good luck with you luggage you will need a cart or help from one of the porters.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
I regret that the hotel did not meet your expectations. We are sorry for the inconvenience and annoyance this incident caused.We are in the process of evaluating opportunities for improvement and appreciate your input!

"Nice hotel"

4
25/01/2016

This is a very nice hotel, I would stay here again. If you get stuck in your room because of bad weather, the tv has a large channel selection. It does offer free breakfast, but nothing else. There are places to drive to eat at. They do offer a Shuttle 3 miles within the hotel, that does include the airport.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Your good review is appreciated. Thank you and we are glad you enjoyed your stay.

"Best Western Plus"

5
22/01/2016

this hotel is located near the airport. the hotel because of the staff is as good as the other hotels in the area but half the price. the rooms are clean and up to date, the lobby is well taken care of and the free breakfast is absolutely the best, and it is free. Anything I have asked for has been given immediately. The staff truly is there to take care of the customer.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your good review and for letting others know you enjoyed your stay here with us at the Best Western Plus BWI Airport North. We look forward to seeing you again.

"Great"

4
16/01/2016

I love this hotel. Anytime were in the area we book this one. The staff really makes the time your here amazing. Always welcoming and accommodating to families needs. Breakfast would be my only complaint lacking bacon. Other then that perfect.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We always enjoy hearing from our return guests here at the Best Western Plus BWI Airport North. Thank you for your good review and we look forward to seeing you again.

"Will not stay here again"

2
09/01/2016

We stayed here for 6 days. Received maid service twice. Had problems connecting to the internet several times even after they gave us the correct access code. Had problems with finding a parking place. Ice machine on 3rd floor has been broken way to long. Beautiful room but staff has real attitude problems. Towel bar in bathroom falls off the wall. TV good. Beds comfortable. No tray to hold coffee pouches in pot.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill.

"Always a great stay at the best western plus! "

5
07/01/2016

I never have any problems here and this has become like a second home when I have to come into town to get my cancer treatments and follow ups. The staff here is wonderful and make sure you have everything you need. The breakfast in the morning is great, with plenty of options and hot breakfast! Housekeeping staff is super sweet and make sure you have everything you need, and the front desk clerks are professional and very kind. I wouldn't stay anywhere else when I am here, its a great place.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are happy to be able to make you comfortable during your stays here with us here at the Best Western Plus BWI Airport North. Thank you for choosing us and for your good review.

"Cruise pit stop...."

4
06/01/2016

Great location to stay if cruising with Carnival. Parking is great, hotel staff supportive. Shuttle takes you to the peer and picks you up. Saves on parking cost. Pick up was a little delayed and it was only three of us, but just a 20-30 minute wait. Great weather and that was good...Bad weather and it would have been really bad...

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
Your good review is appreciated and we would like to thank you for it. We hope to be seeing you again soon.

"Nice Park & fly"

5
05/01/2016

We booked a park and fly room here. the hotel was clean and had a great free breakfast. It also allowed us t park free for 10 days and shuttled us to and from the airport. The rate was reasonable and cheaper than parking at the airport. we had a good night's rest as the room and bed were very comfortable and quiet and clean. They also do a cruise and fly which we will take advantage of in the near future. Nice facilities of a pool and gym with a very good restaurant in the same parking lot.

KanaHotelGroup, Manager at Best Western Plus BWI Airport North, responded to this review
We are glad to have been able to provide you with the services you needed. Thank you from all of us here at the Best Western Plus BWI Airport North. We hope to see you again soon.

"hotel at airport"

5
18/12/2015

the best western plus exceeds your expectations . the rooms are very well done and the staff is excellent. they go out of their way to make sure you have a comfortable stay. check in and check out is fast. breakfast is always very good. much to chose from.

"Worst cruise shuttle ever!!"

2
18/12/2015

We stayed here at the end of November, pre cruise. There were a lot of others doing the same and it was fun meeting those we were going to sail with and made new friends. The hotel itself was nice and clean, breakfast was adequate. The shuttle itself was a nightmare. We were told to just be in the lobby about 10a to start loading. When we got there, they were giving out numbers, and then in that number group they were also going by room numbers. We were in group 10 but there were at least 3 groups of number 10, based on your room number. We didn't get on the shuttle until 1p! The latest I've ever boarded the ship. It was mass confusion from the start. I would stay at the hotel again but next time we'd take a cab!

"Good place to stay before a cruise"

4
10/12/2015

We stayed at the Best Western the night before a cruise because we wanted to leave our car there rather than at the cruise port where it would be more expensive. The hotel allows your car parking there for 10 days and has a free shuttle to and from the port. The hotel was very nice with comfortable beds and a decent breakfast. The staff was very friendly, from the front desk staff to the breakfast lady.

"Very Nice place"

5
09/12/2015

My room was very nice with a good breakfast. There was an Irish pub next door to the hotel with great beer and good food. The location is convenient to Baltimore / Washington airport and also allowed me to park my vehicle there for 3 weeks. All included in the price of the room. I would definitely stay there again.

"Disappointing to say the least"

1
08/12/2015

Really quite a ripoff, if you book a reservation in a particular room and they give that room to someone else they blame it on the customer for not booking properly, as if they are not responsible for their relationships with booking sites. I would strongly advise avoiding this hotel and any other of the Best (ha!) Western properties until they learn to become professional and accountable to customers. The BWI area has plenty of excellent hotels, choose another. By the way, I think they rent out their parking to those who are traveling from the airport because most times their huge lot is full and you have to park at a neighboring hotel. Really a shame that this hotel is in business the way it treats paying customers.

"Airport stay"

5
01/12/2015

Very clean and enjoyable place to stay. We had a park and fly package and all employees were very professional and courteous. The internet signal was excellent and the breakfast bar as well. It is very close to the airport and they give free shuttle service every 30 minutes.

"Best Western PLUS gets an A+"

5
20/11/2015

I was surprised at how nice the Best Western PLUS locations are compared to the standard locations. They have everything upgraded...thus the name "PLUS." This was one of about 8 or so hotels I stayed at on a cross country drive and this was one of my favorite. Room are well decorated and clean. The entire hotel just seems new. Everything about made for a nice stay at the hotel is reasonably priced.

"Average airport hotel"

3
20/11/2015

Staff was friendly at check-in and checkout, but the hotel itself was nothing special. Room was clean enough, but the toilet made a horrible noise when flushed and the TV/satellite signal wasn't working. Serves its purpose though if you just need a place to sleep for a night.

"Amazing customer service"

5
16/11/2015

The check-in lady went above and beyond to find us local restaurants, train station information and even provided a brochure. the gentleman at the breakfast line ensure we ate even though we were 20 mins passed last call for breakfast. Recommend 100%!

"Just satisfactory"

3
14/11/2015

As seasoned travelers, I have to say this was one hotel to remember...in a negative way. First, upon arrival, we were nicely told we could not check in before 3:00PM despite the fact that we got there half an hour early. We chose a room with jacuzzi/jet tube and it was not working. I had to fix the spout and access the closet to fix the pump myself. Extremely noisy as we thought people walking in the hallway were inside the room. The complimentary breakfast was very poor and without many options. This hotel was remodeled recently and yes, the room was nicely decorated and clean. Staff were nice, but for the price we could have stayed at the Hilton.

"Very Friendly, Helpful Staff"

4
14/11/2015

Stayed at the Best Western BWI in October before a cruise. A little concerned about a Best Western property as they can go either way; very good or not so good. We thought this Best Western was very good! EVERY staff member from the shuttle drivers to the guy who ran the kitchen was very friendly and helpful. Clean, well maintained property with a great breakfast. Perfect pre-cruise location that won't cost a fortune. With out a doubt, we will stay here again on our next visit to Baltimore!

"park and cruise"

5
13/11/2015

front desk personal very nice help full. nice large room clean and bright . Breakfast was nice many choices . Shuttle to cruise went smooth, on return called not a long wait driver Donnell was very help full never touched luggage he took care of it for me. I will be back February 2016. I booked through Trinity Reservation. All was great

"Best Western Plus"

5
13/11/2015

I have stayed at this hotel many times. whenever I have a suggestion to make , the staff work on it immediately. they are very responsive. they treat me like a 5 star hotel treats their customers. it is a pleasure to stay here.

"Very nice rooms"

4
09/11/2015

The room was very nice. One problem with the sink stopper but the maintenance man fixed it right away. Worth the money to stay there. Girl at front desk was very good but was a little testy one time. We will be back next yer

"Courteous Staff, Phone and Noise Problems"

4
09/11/2015

My wife and I stayed at this hotel twice in late October/early November. We have stayed at this property a number of times since it has been renamed as a Best western. Very few problems on previous stays. The front desk staff was always courteous. Antonio was great. Also enjoyed visiting with Donnell the van driver who we've met in the past. On our first stay we had a problem with reaching the front desk during our 3 day stay. On one weekend night there was a lot of noise in the hall and at 1am some idiot broke the head off the sprinkler system I was told and the fire alarm emptied the hotel. On the 2nd stay, we had another phone problem. We could not receive calls from anyone. Antonio had to send someone to our room on several occasions to advise us that someone was trying to reach us. It was finally fixed after several attempts. Also had a noise problem on a weekend night. As an experienced traveler, I understand that it is very difficult to control noise problems. The staff did the best that they could. The week nights were perfectly quiet. The general manager, Paul Masai, was very helpful. We were upgraded to a suite. We will stay at this hotel in the future as it is ideally located for us. Rooms are updated and clean. I gave it a 4 star rating even with the problems that we encountered. Ask for a room in rear of hotel. Little Ottsie

"Good hotel"

4
09/11/2015

This is a good hotel. Once we arrived by train (from D.C.) into the train station, I called the hotel for us to be picked up. The complimentary shuttle arrived in a timely manner. The front desk staff was friendly and helpful. We reserved a room for 4 people, but the room was not equipped with enough towels. The front desk person gladly supplied me with more towels. The shower in the bathroom was a bit unexpected, as there was no bathtub. But the water pressure was fine. The room was clean. The complimentary breakfast was pretty standard. One exception was, we were offered a fried egg and sausage patty. The fried egg...it was more of a McDonald-style fried egg, than what you would expect if you were to cook it at home...but it was edible. The pastries were not very tasty; the bread portion being stiff. There is a waffle maker, which in addition to the milk, was the best offering. Pretty basic offering; if you have a sensitive stomach, probably better to pass on it. The scheduled airport shuttle was 10-15 minutes late - maybe the shuttle is used for more than this hotel(?), as it drove up from around the side of the building with other passengers inside already. But we arrived at the airport with plenty of time to make our flight.

"Perfect hotel to stay at when you are flying out of the Baltimore Airport."

4
27/10/2015

We utilize this hotel because of the shuttle to and from the airport and our ability to leave our car in their parking lot while we are on vacation. Do have a free continental breakfast in the AM. Only negative comment was that when I asked for a wake up call, we never did get it. thank goodness I have an internal clock in my mind and we woke up in time.

"pleasantly suprised"

4
26/10/2015

Front desk was very helpful with directions and shuttle service was very professional. perfectly located to take the rail to M&t Bank stadium to see the game. We have been to different Best Westerns and this one was one of the better hotels. allowing us a early check-in was very appreciated.

"Best Western needs to revamp customer service"

2
24/10/2015

Parking rate quoted was increased upon check in. No dinner services available at hotel.....only Checkers across the street which had no eat in option. Teenagers were allowed to run wild, screaming until amost 10pm. Pick up van service from BWI was poor.

"Nice place to stay by BWI"

4
20/10/2015

I was bumped from my flight and put up at this hotel. The shuttle driver was courteous and friendly, as was the staff at the hotel. The room was clean, and the bed was comfortable. The bathroom was a bit outdated, but everything was clean. I cannot comment on the breakfast, as my flight left too early in the morning. It seems like many airport personnel stay here as well.

"AVOID at all costs!"

1
20/10/2015

My experience was horrific. We were not permitted to even check in upon our arrival at noon. So, we went to our event and returned at 9:00 pm. The first room we were given had bugs on the bed and on the wall. The second one was not yet made up. The 3rd through 6th rooms were occupied when we opened the doors!! Then, they had no more rooms available and directed us next door to the Comfort Inn, which was another fiasco and will make for another review. Oh, and while I spent too much of my life at their front desk, person after person stopped by saying that their swipe key wasn't working. Front Desk just asked their room number and gave them another swipe key - didn't ask their name or for identification, nothing. Yikes!

"Distruptful Honeymoon Night"

3
19/10/2015

Waited nearly an hour for return van for pickup at cruise port. Hallway of hotel very noisy and disruptive from about a dozen children running, yelling, and banging on doors for several hours. Called office to notify but didn't stop. Not really the hotels responsibility but the lack of adult supervision. Perhaps if a hotel personnel went and checked out the situation they would have behaved better. One of the worst hotel visits regards to noise and unable to sleep.. Room was called a suite only because it had a sofa in it. Not a good way to spend your first honeymoon night

"Perfect for staying in Baltimore/Airport area"

4
14/10/2015

Clean and comfortable. Great continental breakfast (as with all B/W hotels). Room is a little tight, but the moveable desk on wheels helps make it much better than other small-room hotels. Access is easy and location is perfect. Uphill parking allows second-floor rooms to be accessed as easily as first-floor. Beds are comfortable and there are plenty of pillows (!!)

"Top Notch Staff"

4
12/10/2015

More than 120 of us descended upon the Best Western Plus during the Pope's visit to Washington DC and they were delightful to us and very accommodating. Even when we all came down for breakfast nearly at the same time, they were kind, courteous and did their best to serve us. Thank you for the terrific service!

"Great cruise and stay hotel"

5
11/10/2015

The hotel was clean, breakfast was good, staff was wonderful, especially Donelle who drove the van to the port. We didn't have to touch a bag and when we returned, he was right there after our call. It is nice to know also that our car is safe while we are gone.

GuestRelationships, Guest Relations Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to post a review of your stay with us. We appreciate the 5 bubble rating and your kind words for Donnell. He is a valued member of our team. We hope to see you again the next time you're in Baltimore.

"hotel stay"

5
08/10/2015

one of the nicest and warmest hotels in the Baltimore area. they are clean and new looking, the staff is very friendly and will take care of any problem you have. the room staff sees that the rooms are inviting upon checking in. this is an underrated hotel.

"Business Trip"

3
05/10/2015

Average Hotel. Nice lobby and room is average and clean but is what should be expected for the value. Not the best neighborhood and limited dinning options within a short distance although Burger place across the street was good. It is close to the Airport so that is a bonus for traveling for business.

"Dirty"

1
04/10/2015

We stayed here for one night and I will never stay again. The room had clearly not been cleaned when we got there. We had dirty pillow cases with hair on them, and the bathroom was awful. I have provided pictures here to show. The toilet was stopped up and the shower had not been cleaned in probably months. The shower was also clogged and had built up scum all over the walls. As well as dirt and soap scrum in all of the soap holders in the shower. We thought maybe it was a stain so we wiped it with a towel and some of it came right off. So it was just pure laziness on the hotels part. I have never written a review before but felt I needed to after this stay. I mentioned this to the front desk staff and showed her the pictures and she told me there was nothing she could do except tell the manager. Did not seem to care at all and was very unprofessional.

GuestRelationships, Guest Relations Manager at Best Western Plus BWI Airport North, responded to this review
Thank you for taking the time to post a review of your stay with us. We are so very sorry to hear that you were checked into a room that had not yet been cleaned. We apologize for the oversight. We also apologize if our front office manager seemed less than sympathetic. We will be addressing this in our next staff meeting in order to provide better service in the future. We hope that you will give us another opportunity in the future to earn all 5 bubbles.

"Good Shuttle Service"

4
28/09/2015

The shuttle service from the hotel to the port was great. John L, our shuttle driver, did a great job of loading the shuttle and getting us to the port in a timely and worry free manner. The hotel stay wavs great and the hot breakfast was very good.

GuestRelationships, Guest Relations Manager at Best Western Plus BWI Airport North, responded to this review
We appreciate you taking the time to post a review of your stay with us. Many thanks for your kind words for John. We love our team members! So glad to hear that you enjoyed our complimentary breakfast as well. Please come see us again soon!

"Great hotel"

5
25/09/2015

Room and staff were great . . .shuttle to the airport at 4:30AM(!!) was on time and driver was very courteous and friendly. Only issue is finding a good restuarant close by . . but did find a great seafood restaurant about 3 miles away (G & M) but phone ahead for a reservation as it was busy even on a Wed. night.

"Excellent Hotel"

5
21/09/2015

We stayed at the BWI Best Western Baltimore MD at the beginning and the end of a trip out to Yellowstone. It made an excellent place to stay over the night before our flight and the weekend at the end of our trip. The staff was friendly and helpful, even upgrading our room when our third party booking site failed to send the necessary paperwork. My only complaint was the room service knocking on our door at 9 a.m. but this is perhaps because we failed to place our Do Not Disturb sign out.