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SureStay Hotel by Best Western Mid City Ballarat, Ballarat

3.5/5  - basé sur 184 notations.
19 Doveton Street North, 3350, Ballarat, Australia - See map

Designed for your Ballarat accommodation needs each of our 70 large, comfortable guest rooms are designed to meet your Ballarat accommodation needs, featuring individual reverse cycle climate control, color television, IDD phones, min-bar, high-speed Internet access, complimentary coffee and tea making facilities, iron and ironing board and a hairdryer. You will also appreciate the spacious king size beds in our deluxe rooms. For those whose Ballarat accommodation requirements call for something more than a standard room, our family and executive guest rooms provide additional amenities, including a choice of bed configurations. The Executive Suites feature separate lounge area and multiple television sets. The Executive Suites are great for guest requiring extra space for entertaining or for work. The SureStay Hotel by Best Western Mid City Ballarat is built for business. By incorporating friendly customer service, comfortable accommodations and numerous complimentary amenities, this hotel is sure to please both the leisure and business traveler alike. Start each day with the hot and fresh buffet breakfast bar or order a cooked meal. Unwind later in our club bar. The shops, cinemas, Ballarat’s café strip, the historic precinct, Ballarat Art Gallery, Ballarat Mining Exchange, pubs and nightclubs are all just a stroll away. We are close to the Federation University, Ballarat City Council, Ballarat Library, Victorian State Government Offices, Ballarat Base Hospital, St. John’s of God Hospital and many more popular Ballarat and Victoria’s vacation and business locations.

SureStay

Hotel by Best Western Mid City Ballarat

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 186 guest reviews
NOTE ISSUED
Excellent
39
Very Good
65
Average
49
Poor
12
Terrible
21
REFER TO NOTICE
Business Business
35
Couples Couples
56
Family Family
48
Friends getaway Friends getaway
18
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"GREAT STAY"

5
12/07/2018

Breakfast boufet is great. Staff are really friendly and parking is great rooms are clean this is about my 3rd or 4th time back close to the city the rooms are very well maintained considering how old it is maintaine or whoever does the handyman or women do a good job house keeping is great

"Great place to stay"

5
11/07/2018

Unfortunately the last 3 reviews were from the same family and nowhere near the experience we had. They were hell bent on upsetting the staff, very disruptive and ignorant beyond belief....Their reviews are in no way reflective of the time we had. We had a great time at this hotel, the location was fantastic, (walking distance to everything in town), the room was very warm upon arrival, very clean, everything worked and very spacious. The hotel staff were very pleasant, friendly and welcoming. The buffet breakfast was great value. Fresh fruit, hot food and coffee was great. You cannot beat the value for money anywhere. Value for money- We had 2 adults- 2 children. $169 for a spacious, clean, warm room. The breakfast was included in the price and we ate like kings. Do yourself a favour and stay here if visiting Ballarat. Ive stayed her for both business and pleasure and always enjoy staying here. Great work guys. Keep up the good work. We will be returning soon.......JG

"Service of this hotel is horrendous. No customer service. Very unpleasant experience"

1
10/07/2018

Service of this hotel is horrendous. They don't have responsible manager and staff yell out to customers to overcome their stress. When we ask for manager to talk to, no manager came forward to talk to us. Rather 2 x staff shouted to us very unpleasantly. One staff was Racist. We couldn't stand anymore so left hotel without having BF which was included in the price. This hotel experience destroyed whole of our holiday and gave us unnecessary stress. Never book this hotel if you are looking for nice and pleasant experience on your holiday.

"Rude staff old and outdated furniture and had to pay bond of $100 on top of fee for room"

1
08/07/2018

Rude staff outdated furniture broken toilet holder drug addicted people hanging around rooms horribke cold breakfasts served for high price of $20 betterviff getting mcdonalds1 Very poor bathroom Noisy outside esrly morning

"Disgusting"

1
07/07/2018

I had the misfortune of booking in to this hotel Room 8, it stank the bed linen was dirty and the bed was broken the water in the toilet continued to run all night the entire room was disgusting. I returned my key the next morning and voiced my displeasure with the fellow at the desk and received no response other than for him to say have a nice day, it is my recommendation that any one looking to stay in the Ballarat region avoid this hotel. the photos displayed on some sites do not provide a genuine representation of room 8 i can only assume most if not all ane in the same condition.

"Perfect "

5
03/07/2018

Perfect hotel in a great location. Very helpful staff and accommodating for your needs. Simply check in and out process. Room a little date but still nice as it has everything you need for an overnight stay.

"Fabulous service"

5
30/06/2018

Marooned in Ballarat after luggage mishap. Arrived at the motel at the last minute, where Kylie looked after us. So welcoming, kind and helpful. Nothing was too much trouble. Room was cosy and comfortable followed next day with wonderful breakfast and friendly service. Highly recommend!!

"Buffet Breakfast "

4
15/06/2018

Walked into reception, first thing noticed tranquil plant wall display and pond w gold fish.Created a really nice environment. Friendly staff Variety of cereals, hot food, hot/cold drinks Restaurant at front of building Accommodation at back w pool Very central toCBD within walking distance Take a step back in time to the 70's

"Great service"

5
13/06/2018

My family of 5 stayed at the Mid City due to some stressful circumstances. They were fantastic and made us feel at ease and were very accomodating. The room was very neat and tidy. Thank you for being so lovely to deal with.

"Happy with the overnight stay. "

4
29/05/2018

Clean and tidy.Good location in the city center.Room number 14 was excelent for smokers as it has a undercover area very close.The bed was extra comfortable, very little noise outside,resulting in a good nights sleep.Staff were pleasant. Recommended.

"Noisy"

3
14/05/2018

I stayed overnight in a downstairs room, while the room was comfortable enough, I could hear the people above me walking around. The motel is well located within walking distance to many eating places.

"Great accomodation and friendly service"

5
26/04/2018

Comfy bed, delicious breakfast and great location in the heart of Ballarat. Walking distance to pubs, restaurants and cinema. Lovely staff and clean, comfortable room with great facilities. Would stay again!

"Time for an Upgrade"

2
19/03/2018

Growing up in country Victoria in the 60s & 70s, I used to see this motel advertised on TV so when it came up in my search for accommodation in Ballarat, I assumed it would have been renovated, possibly more than once in the intervening 40 plus years. Well, you know what they say about assume – it certainly did make an you know what out of me. This motel isn't just tired, it's exhausted. First, the good – the staff were very nice, efficient and professional. The motel is quit central and conveniently located. The towels supplied were of a decent size and quality & the shower pressure was really good. The bad – Scuffed walls, chipped paint and chipped furniture. The room was quit noisy and light from outside same in around the edges of the curtains. The bathroom had a very funky, musky smell. I can only guess that there is a water leak in the walls somewhere. Whilst it appeared to be clean, when a place is as run down and knocked around as this one, it just doesn't feel clean, no matter how hard they try. I certainly wouldn't choose to return.

"A nice sleep"

4
07/03/2018

The room was plain and that's AOK. The sleep was excellent. Please, please get rid of the individual sheets for toilet paper and get rolls of toilet paper! Don't miss the breakfast. The staff running it is terrific -- she's worth the visit just to chat with her! Make the morning start off well!

"Value for money & perfect location"

5
25/02/2018

From the moment we arrived we experienced lovely friendly & accommodating staff. The room was comfortable, clean & quiet. The restaurant was lovely & the meals excellent. The breakfast was fantastic value if you enjoy a good start to the day. Perfect location close to all attractions.

"Simple slight disappointed"

3
21/01/2018

Firstly our stay was good on check in the young man that greeted us was lovely and very helpful when we discussed our plans for the weekend he helped us before we could even ask for help definetly a people person. Dinner in the resturant was okay probley wouldn't go back but it was ok for us two who couldn't decide where to go and it was getting late. Our room Was okay not alot of power points ( issues we are young and two girls lol technology savvy hair straighteners, phones ect) we managed the bathroom very outdated but it did the job 10points for water pressure nothing worse then a crappy shower. There was a resident cricket in our room who tried to get into my bed!! Lucky for me I'm from the country and managed to kill him before he made any moves. The down side... The pool was out of order and when it was hot when we got there 40deg at 7:15pm! We where looking for a dip in that pool after a long drive after work! But the pool was out of order in the middle of summer!! :( As for breakfast 10/10! The chef lady who was on was brilliant could not do any more for us and my friend was gluten free she went out of her way to help us and we were disappointed we didn't go back on our last morning very chatty and made us feel super welcome breakfast was definetly worth the $20! And was good foundations for our day at a hens party.