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Best Western Plus Hotel Bakuriani, Bakuriani

3.0/5  - basé sur 17 notations.
Tsakadze street 2, O171, Bakuriani, Georgia - See map

Set 2,000 meters above sea level is the beautiful resort of Bakuriani, whether traveling in winter or summer there is something here for everyone. Nestled in this idyllic resort is the newly renovated Best Western Plus® Bakuriani, an elegantly rustic modern hotel. Arrive at our modern, warm, and effortlessly cool reception with its custom pieces of furniture and in those colder winter months, curl up by the wood burning fire. All 45 of our bedrooms and apartments are decorated in neutral tones with wooden accents and crisp white linen. Each bedroom and apartment features complimentary Wi-Fi, flat screen satellite televisions, safes and mini-bars making your stay as relaxing and comfortable as possible. During the ski season, we offer complimentary transfers to the slopes to make sure that the avid skiers get the most from their day. To ensure that our guests get the most out of their rejuvenating trip to the mountains, the hotel offers a Spa and Wellness Center which has stunning views of the surrounding mountains and area. In the evening, why not enjoy our top floor restaurant and terrace, with its panoramic views of the surrounding area. it’s the perfect spot to unwind with good food and drink.

Best Western Plus

Hotel Bakuriani

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
based on 17 guest reviews
NOTE ISSUED
Excellent
1
Very Good
4
Average
8
Poor
3
Terrible
1
REFER TO NOTICE
Business Business
0
Couples Couples
3
Family Family
11
Friends getaway Friends getaway
2
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Place...tidy and clean... Good heating.. comfy and cosy...Staff not so experienced or helpful."

3
09/04/2018

First of all Bakuriayani is a beautiful picture postcard like town. The hotel was Nice, clean comfy and cosy. The front office staff was not that helpful. Though we booked a triple room with a balcony and mountain view we didn't get one. We informed we needed Airport drop at the time of booking but Got it with great difficulty...For everything the Lady at the front office smiled sweetly but did nothing. Really disappointing. At one time the lady was rude too. I really think that they should get a training on hospitality..... And we had to call and get the supplies including water, tea & coffee,cups,toiletries, towels and robes for the third person . Only the bed was arranged though we booked a triple room. The staff at the spa and Jacuzzi were exceptionally helpful. The breakfast was nothing much and ... if if came towards the end, there weren't any glasses, cutlery and plates and food. Had to manage with what was left.(Sad to see that the Best Western Standards have gone down) Overall The place was beautiful,cosy and comfy... Buts sadly I have to give an average rate because the service was bad and the food was not so good.

"Very nice & cosy Hotel"

5
07/03/2018

We stayed at the extension building in a two room suite, although there was only 1 room with a door (the other doesn't have a door, open to the lounge area). It is a very nice & cosy hotel with interesting interior. There is a small kids skii area nearby the Hotel. Breakfast has a limited yet very delicious items. There is a super market close to the premises which was very practical for us.

"The most "almost there" hotel I have visited."

4
04/01/2018

First of all, I will tell that we enjoyed our stay in this hotel. We stayed for 4 nights and it almost answered all our expectation: Ski to door - almost - only small children trace is close to it for sled sliding. Reception - almost speak Russian, not all of them and not fluently The bed and blanket are almost wide enough for 2 adults to feel comfortable All-Inclusive - almost - 3 meals when only the breakfast is a buffet. (no alcohol or coffee drinks) SPA - almost - it is very good but is located in other building. (need to wear coat) After all the "almost" I listed above, the overall experience was very good. The staff is very kind and willing to help. When making up the room they forgot to put new towels (one more almost) but it took 2 minutes to bring them to the room when we asked, all we asked for was positively answered and fast done. We even asked to check out 1.5 hours later than we should and they just said OK without extra payment. There are many common areas and all are very nice to spend some time there. The SPA is excellent! The shower place has some water leaks, and it makes it not to be perfect. Seems this is still one of the best hotels in the area, but it is not in the level of European 4,5* hotels. The design of the hotel is very good and warm. The resotrount has a good kitchen but the dishes are almost the same every day. The kitchen is Georgian traditional but nothing really special, we had most of our lunches not in the hotel although it was already paid and included. The location is the only real weakness of this hotel. need to take a cab to the ski places and to the city center. Overall, it is a good hotel with great spa and warm and kind stuff which has to make small improvements to become perfect.

"OK for a single night stay .. but dont dare to dine there"

3
03/01/2018

Stayed with family for a single night at a family room with mountain view. Two of my friends also stayed there that night along with their families conveniently located hotel Room had a king bed and a bunk bed. As steel rack in the middle of the average size room stole almost 30% of the room. Wish they had not put that there. The room was very dimly lit. This gave an even more cramped feeling to the room Toilet was small but neat with decent supply of toiletries. The towel warming rack in the toilet helped in drying the clothes which were playing in the snow There was a kids play area where our kids spent couple of hours. The terrace restaurant was tastefully dressed with a bar on the side. But our experience at this restaurant an absolute disaster. The staff at the restaurant quite evidently conveyed through their behavior that we weren't welcome in there. There was a server by name LEVAAN who displayed his displeasure without any disguise. He even try to eject us from the restaurant claiming that the available tables were reserved for someone else. Being a rainy night, we were forced to have our dinner at that place despite the humiliating treatment The restaurant had a very small menu which offered hardly any choice. Every single item that we ordered ( ceasar salad, club sandwiches, cheese pasta & mexican rice) was miserable. Bar tender was an amicable guy . All of us had couple of drinks at the bar. The breakfast served was as tasteless as the dinner The experience is definitely not expected of a international chain like best western

"Nice location "

4
30/12/2017

Great hotel for stay , nice and cozy , very hygienic . And friendly staff. Thought they have very limited breakfast options and even on their menu. Had a good time staying here, also the location being not to far from restaurants and ski place

"Amazing potential - but poor service let it down"

3
12/10/2017

The hotel is beautifully designed and stands out from all other hotels as something unique, different, urban and cool. However when we arrived, it all looked great but many facilities were not working. I understand we were staying in low season but the following amenities were not working and some did not even exist as per their advertisements:- - kids play area (this was a dangerous concrete car park with some old metal swings) - kids club (this was shut and used as a junk room, to be fair they did open it up and clean it up for us after we complained) - accommodation was booked through booking.com and was actually a lot MORE expensive than if you book the hotel directly - restaurant was just what I would call a snack bar and was not consistent. Some nights the same item was really good and some nights the food was bad. The staff started off friendly and helpful but then became quite unhappy that we had mentioned a few issues. - only the first level of the hotel block is for hotel guests, the other levels were rented out to general public and those families were crowding the tarmac play area so our kids didn't feel particularly welcome. - the hotel was very good about late check out and let us stay until 3pm at no extra cost - some of the staff were really nice and some were really untrained/unskilled in hospitality - small inconveniences: hotel restaurant you MUST pay in cash and there is no room service which for us with the kids was a shame when we were too tired to go out - I went to the spa one night 8pm and the entire place was shut up and cold (they did open it for me and turned on 1 jacuzzi and 1 sauna)./ The spa is in excellent condition and is really nice, brand new facilities and lovely outside and inside jacuzzi with a view. Bottom line: Great concept, looks good, but staff need more training and improvement on service to bring the hotel up from Georgian standard to international standard. For the price, it needs to improve to warrant the cost.

"Top service and friendly staff"

4
29/06/2017

We had a wonderful stay on this hotel. We came during the summer season as a family of 2 adults and 5 children. At first we stayed in a cottage behind the main hotel building. It was more like a challet that a cottage with wooden interior and 3 bedrooms and 2 bathrooms. It was acceptable accomodation however on the second day there was a problem with the government supply of gas so we didnt have hot water. The hotel staff kindly moved into the main hotel and we were given 2 bedrooms, each with a double bed and bunk bed. The staff in this hotel bent over backwards to be helpful and of service. They were smiling and kind and extraordinarily accomodating. They provided an exceptional breakfast free of charge. This is a nice hotel but it was the kindness and friendliness of the staff that made our holiday here memorable. Nothing was too much trouble and they acted at top speed to all of our requests.

"Lots of potential, but needs improvement"

2
05/03/2017

Pros: - Nice, comfortable beds - Cedar furniture that gives a nice aroma - Play area for children on the ground floor - Nice terrace Cons: - Menu at the terrace restaurant is very limited - There was an event one night and the floor below had a baby. It was too loud and the police had to be called many times over. Rooms weren't soundproof. - Ice machine was broken, so no cocktails, unless we wanted room temp alcohol. - The next morning, our companions ordered coffee but they couldn't make it because the people tending the bar were still asleep from the night before. - Spa was technically opened at 10 am. However, when my friends went the jacuzzi and sauna weren't ready yet, so the jacuzzi had cold water. - Location is far from city center. - Closest slope is about a kilometer away. Not so bad to walk to but the road was muddy and quite a challenge to get to the slopes. They do have a shuttle, but you need to wait about 20 mins.

"This is not a hotel. It is a fancy Hotel. It is not a 4 star hotel as advertised."

1
15/02/2017

Tough my stay at the hotel was memorable it has many teething problem like any new hotel may have. If they have a good manager this hotel has lot of potential. Rooms are good. But managment is terrible. One of their staff Beca tried his best to help us. Hotel advertises itself as Ski to Door hotel. The nearest slope is 2 km away. This is not a ski to door slope. There was no spa or massage at hotel as advertised. The restaurent with terrace has good food. There are small things that were annoying. Like 1) You can not call room service from your room. You have to dial special mobile numer or walk to the restaurent. 2) No hairdryers in toilet. You have to call and ask for it. 3) Rooms are not cleaned daily. During our 4 day stay cleaning lady cleaned the floor ans toilet twice. Our bedsheets were not changed for 4 days. 4) You will always see staff talking loudly and laughing with each other all day. There is no decipline or ettiqutte when guests are around. 5) On many occasion saw staff or their friends laying on sofa in main lobby