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SureStay Plus Hotel by Best Western Bakersfield North, Bakersfield

2620 Buck Owens Boulevard, 93308-6310, Bakersfield, United States - See on a map
SureStay Plus Hotel by Best Western Bakersfield North - Welcome to the SureStay Plus Hotel by Best Western Bakersfield North! The SureStay Plus Hotel by Best Western Bakersfield North is ideally located in the center of Bakersfield. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Come enjoy our warm family atmosphere at the SureStay Plus Hotel by Best Western Bakersfield North. This hotel is ideally located off 99 North and 99 South. Take advantage of our Junction Restaurant and Bar on premises with Karaoke. We have Stay-N-Fly options with complimentary shuttle service to the Meadows Field Airport, Greyhound Bus Station & Amtrak Station. You can also enjoy being less than 10 minutes from the Convention Center, the Historical Fox Theater, many businesses and shopping centers. Located just outside Bakersfield the Auto Club Famoso Raceway is a quarter mile asphalt drag strip that regularly hosts NHRA sanctioned events and is home of the Bakersfield March Meet. We are located next to Buck Owens Crystal Palace.

SureStay Plus

Hotel by Best Western Bakersfield North

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
based on 745 guest reviews
NOTE ISSUED
Excellent
165
Very Good
188
Average
158
Poor
111
Terrible
125
REFER TO NOTICE
Business Business
115
Couples Couples
241
Family Family
230
Friends getaway Friends getaway
73
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice, Accomodating, Clean, Affordable"

5
User 21/06/2019

The Mrs. booked a room at a hotel across town. We showed up and they wanted to put her, me and our 15 yo son in a single king bed. Ummm, no. Called SureStay at 11:30 pm. They answered right away, had a room for us, were fresh and alert when we showed up at midnight to check in. Room was clean, shower was excellent, internet was fast.

"Dissatisfied"

2
User 21/06/2019

Booked 2 rooms online, but only had one when arrived. PAID for 2, and told I would have to take care of it myself re: refund. Refund was due to needing 2 separate rooms and have to rebook a second room at the time of arrival. Even though credit card had already been charged and paid. One room smelled stuffy, the other rooms thermostat did not work. And had to have key cards rekeyed twice before working properly.

"Not very clean ,for a 4 star hotel ,had to wait till 4.20 to get room swimming pool out of action needed cleaning,strau"

1
User 18/06/2019

Terrible do not book hereNot very clean ,strange people hanging around outside ,felt very unsafe ,made to seat and wait 1 hour 20 for rooms ,staff very unhelpful ,,rooms very grubby ,smelt funny also ,rated 4 star not worth 2 never again been to lots of hotels all over USA but this is very bad ,

"An excellent experience"

5
User 14/06/2019

I have stayed at this motel/hotel each time I have visited America. The rooms are always clean and fresh. The breakfast at the adjoining restaurant, is second to none. Excellent service, the serving staff are cheerful and efficient WiFi is fast

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you , Susan for staying with us we appreciate your positive review. We hope to see you back soon.

"Return stay at this property."

3
User 11/06/2019

Not much has changed since it was the Red Lion. It was a good value for our rate of $60. We just learned that a $60 motel room in Bakersfield is not where we will stay in the future. We travel through here several times and year and will return to the hotels off of Rosedale. Many good choices there for us and we're comfortable paying more for an updated property.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you for staying with us we appreciate yout review Culture.

"Want to sleep with Cockroaches, then stay here!"

1
User 11/06/2019

This hotel is cheap, so we took the gamble. We woke up only to find a dead cockroach in our bed. The lady gave this poor excuse about people that leave the door open and let the cockroaches in. Let's just say that this wasn't the first time they've had this issue! Good luck of you still plan on staying here! Best Western may be in the name, but it's far from the quality expected from a Best Western.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear , Vacationer Thank you for staying with us , We appreciate your feedback. We do apologize regarding the issue we will address with our department.

"Great hotel"

5
Fearless28146303884, Salem, Oregon 04/06/2019

We didn't like our first room with view of back of AM/PM and they changed us to a new room with view of court yard and pool. staff was very friendly and room was clean. TV didn't work but was quickly fixed.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you, Fearless For your review we appreciate your feed back. We hope to see you soon.

"It's a gamble here if you are lucky enough to get a room with a decent bed."

3
Robert C, Northridge 04/06/2019

I experienced an awful evening here, as the bed was awful..lumpy, uneven and just past it's day. The room was OK and relatively clean and large. The front desk employee's were sweet and helpful. The pool area is quit attractive having a tropical atmosphere with lot's of palms and other tropical foliage. Price is decent compared to the other large hotels in the area but make sure you really check out the bed before you pay the rent.

AraceliP191, Guest Relations Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you , Robert For staying with us. We appreciate your feedback we will look into this with higher managers. I hope in the future you give us a second chance.

"Mr"

1
steveh306, Bakersfield, California 26/05/2019

Bed sheets not tucked in. Water pressure at sink is at 30%. Shower went to hot then cold when taking a shower. Will not come back to this one. I don't think the housekeeping staff cares. Check in was nice.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Steve Thank you for staying with us, We appreciate your feed back. We will look into this matter. I hope in the future you give us a second chance and make it better. Thanking you,

"Shasta Lake"

5
User 20/05/2019

Wonderful stay here! Beautiful area, very nice staff. The room was a suite! Lots of room, sectional, another seating area with storage. Great shower! Also, was very easy to access highway! A great place to eat nearby.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Odyssey Thank you for staying with us we appreciate your positive review. We hope to see you soon again.

"Fun and music with a great hotel to Stay"

4
Flyer29571151425, Wilton, California 17/05/2019

We enjoy staying here because it is a clean hotel and right next door to the Crystal Palace. I was happy to see BestWestern take it back over from Red Lion. The quality has improved greatly in the last year.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Flyer Thank you for staying with us, We appreciate your positive review. We are working very hard to improve our property. We hope to see you soon again.

"Phoenix to Tahoe Great Rest"

5
karisholman, South Lake Tahoe, California 11/05/2019

We travel with our 29 year olds. It is always $100 or less and have courtyard rooms facing beautiful green pool oasis. Pool and hot tub are lovely and quiet. They even have a workout room. They had a dinner special for $7.50 we enjoyed. They have a bar with live music or Karaoke. The breakfast is diner style and made to order. There is a gas station in the parking lot and next door to Buck Owens Crystal Palace. It always has live music, great food and lots of family line dancing. It is more expensive than the bar and food at Sure Stay Properties's. The room has a fridge and microwave. It's not fancy or perfect, but it's clean and comfortable. The price is right. The staff is always accommodating and friendly. Ann checked us in and was willing to match internet deals.I tried to call them directly to reserve, but ended up with a booking service. Carla was there this morning to check us out. She provided me with the direct number for future visits. My sons and I had a great time and could walk home. After a wonderful rest from the road we are heading home to Tahoe!

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear , karisholman Thank you for staying with us. We are happy to hear you enjoyed your stay and the greenery of our courtyard. We love hearing your experience at our property was wonderful. We can t wait to see you soon. Thank you again for staying with us.

"Good hotel on our trip North."

4
User 10/05/2019

Nice hotel. We usually stay here. Thought we should start leaving reviews after staff encouraged us to. Always pleased with out stay. Slept well, beds are good. Comfortable. Quiet. Priced right for us. Just an overnight stop.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you Pts691 , for Staying with us and for reviewing us. We are happy you enjoyed your stay with us. We hope to see you soon.

"GREATEST Value EVER!"

5
Jackpot771, Las Vegas, Nevada 07/05/2019

We are loyal to BW, but we do not travel often. Thsi was our first Sure Stay BW and was impressed. When we entered this SureStay, We were greeted by Araceli with a nice Hello and great smile. The GM came out and said she recognized me. I had stayed there 5 years earlier. Now that was amazing, The Team was very welcoming and service oriented.The King Sized room was very nice. The Breakfast, from a menu, was very good, although I did miss those waffles. We liked this SureStay so much that we planned to stay there 2 nights later.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Jackpot771, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661 800 0009. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean and functional"

4
User 06/05/2019

I stayed here on way to Vegas from Yosemite. Despite some poor reviews on Trip Advisor I had a great experience. Hotel was clean, comfortable and friendly and efficient staff. We used the pool as a welcome break from the heat and breakfast was terrific value ( incl in the price)

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Kerry, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Awful hotel"

1
User 06/05/2019

This place was horrible - do not stay here if you want a good night's sleep, a decent hotel room, or friendly staff. First of all, we did not get the room we booked (which we had reserved WELL in advance) because according to the receptionist, they "ran out" of that room type. Then we find our faucet is broken, the fridge has puddles of water in it and isn't cold, and the shower is dirty. When we went back to speak to the receptionist about our issues, there was another woman there waiting to speak to a manager - the room she was first assigned had other people's things in it, and the second room she was assigned had bugs in it and smelled of smoke. The receptionist tried to give us a different room when we told her about our issues, but out of fear of getting a worse room after talking to this woman, we declined and asked if there was anything else they could do to make up for the problems we had. The receptionist was rude and disrespectful during this entire encounter, ignoring our complaints and telling us the "best" they could do was give us 2 free dinner coupons to the hotel cafe (it was 10 pm and we were only staying for one night). She then made an error in the computer system and noted that we changed rooms when we declined her offer for a new room, so we had OTHER GUESTS waking us up at 3am as they tried to get into our hotel room with their own key! Thankfully the new receptionist that was there when we stormed down to the lobby in the middle of the night was friendly and apologized for the situation. NEVER EVER staying at one of these hotels again though. Would have been worth the extra $20 for the night at a MUCH better hotel somewhere else in town.

AraceliP191, Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear , Adventure690059 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Manager SureStay Plus Hotel by Best Western Bakersfield North

"Location and value"

4
Christianita D, garden grove, United States 03/05/2019

Great location, near junctions of freeways for easy accessibility. Within walking distance to restaurants and convenient stores. Very clean and has well maintained garden. Professionals and very friendly staffs.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Christianita Thank you for staying with us we appreciate all your feedback, We hope to see you soon.

"It was just ok"

2
User 29/04/2019

Front desk needs help and extra charge when checking in was very unwelcomed. Also internet didn't work and didn't bother even reporting since only one person at front desk and she seemed overwhelmed. Probably wouldn't stay again

AraceliP191, Guest Relations Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you , For staying with us we appreciate all the feed back. I hope in the future you give us a second chance.

"SureStay Bakersfield"

3
K6844RFtoml, Ridgecrest, California 28/04/2019

Busy place. Room was not refreshed for 3 days we were there. Second night the room next to us was very noisy. Yelling and door flaming continued until police came at 4 AM. This is not the place to stay if you want peace and quiet.

"Great for a stay vacation"

4
User 23/04/2019

Great place if you need an overnight stay. They have a great bar attached to the hotel with karaoke 4 nights a week and bands once a month. Bartenders are nice and they have great morning breakfast. Getting a lot of bang for your buck.

AraceliP191, Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you Katie , for your great review . We hope to see you soon.

"One Night Stay on business -"

1
User 19/04/2019

I do not write reviews - not a person who want to ditch hotels but this one was MAJOR DISSAPPOINTMENT - rooms were dirty not well maintained beds not good support - TV lost signal - project needs major remodel

"Very Good Comfort and Value for the Price"

4
Richard289, Calgary, Canada 16/04/2019

The reception staff were warm and inviting and pleasant. The lobby was bright and clean. Our room was spacious enough and clean. It was on the ground floor and backed onto the garden and pool area. The pool was large and surrounded by large gardens including pretty roses. We though the window treatment was cleaver - you can see out but people cannot see in the sliding glass doors. We slept very well although the pillows were a tad lumpy. The TV was big and worked well. WiFi was fast. Breakfast in the neighboring Junction Diner was included - and was a choice of 6 breakfasts, not a buffet. Very nice.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Richard Thank you for staying with us, We appreciate your positive review, We are happy you enjoy your stay. Hope to see you soon.

"Good, but could be better"

3
Allan G, San Jose, California 16/04/2019

We recently spent a night at this hotel. We found the room adequate and clean. It contained a refrigerator, microwave and coffee maker. The heater worked well and the television was large. The staff was courteous and helpful. Breakfast was in a restaurant connected to the hotel. Breakfast was good, and you were able to choose from 7 or 8 items from the special menu. The tip was not included. We would have preferred the buffet breakfast found in most hotels. Upon checkout we found a $100 refundable charge on the bill and were told it would be credited back to our charge card. We checked out Friday and it is Tuesday and we still haven't seen the credit. However, we do expect to see the credit soon. We don't know why it is the policy of this hotel to put a $100 refundable charge on a stay. We have not experienced this at any other hotel we have stayed at.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Allan Thank you for staying with us, We appreciate your positive review. The security deposit is a hotel policies, Every hotel is different. It dose take 3-5 business day to go back if you have any problem feel free to call the hotel and speak to a manager. Thank you again for staying with us we appreciate your business. We Hope to see you soon. Thanking you, Manager

"Just ok for the price"

2
JulieScoob, West Kelowna, Canada 05/04/2019

The facility could use a complete renovation. If you are not expecting a newish room and are ok with a very well used environment then the room will suffice as long as they keep the breakfast in the adjoining restaurant as part of the room charge. If you are planning to use the hotel's wifi do not stay in the back units of the facility.

"Rude"

2
Pioneer44336405844, Bakersfield, California 04/04/2019

Charge you and take your whole deposit. No pets but no sign. Website said pet friendly. Management was rude and disrespectful. They dont hold all the guest to the same standars. I will never go there again took my money and kicked me out.

AraceliP191, Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Pioneer Thank you for staying with us. I do Apologize but we are very stern with our pet policies. We do inform guest at the time of check in , also when you sign the folio when check-in its very clear announce. I do appologize i hope in the future you give us a second chance. Thank you, Manager

"My stay"

5
User 01/04/2019

Excellent stay, always a friendly greeting and quick to respond if any issues arise. This is now my go to place to stay for my visits in Bakersfield. Close to the freeway and not to far from the downtown area.

"Great place to Stay!"

5
User 27/03/2019

I stay here regularly when I'm in Bakersfield for business. The rooms are great and the customer service is better. The best part is the restaurant connected to it. The food is great and the service is fast. Overall great place to stay

"Not the best but adequate! Maids major minus"

3
sexybaby7399, Portland, Oregon 18/03/2019

We saw the favorable reviews and the included breakfast and thought the price was reasonable for a Best Western facility. We found it to not be the best and not up to what we have had at other Best Western facilities but certainly adequate. It could use some minor maintenance and renovation but it is basically a sound facility. The major strengths are a great checkin front desk staff and the central pool hot tub courtyard which has lots of palm trees and a great pool to relax around and tables and chairs for relaxing near the pool and hot tub which are open apparently to all hours of the night. Best rates are obtained by booking through the Best Western website as opposed to other internet providers. There is an evening meal deal of a $10 dinner for $7.50 if a ticket is purchased from the front desk. The breakfast is outstanding with a choice of six hot options including omelette with hash browns and toast, pancakes, waffles, and cereal among others. Housekeeping is a major negative as we found a prior occupants ice cream sundae in our refrigerator which was sadly short of shelves upon our entry into our lodging. We had asked for an upper level and quiet room upon checkin and in our original booking request as my wife is a exceeding light sleeper and were originally offered a top floor (2nd level with no elevators) room on the side of the facility facing the La Quinta Inn facility. I inquired if there might be a more quiet room and was offered one on the opposing side of the building facing the Courtyard with the pool and a nice porch looking out on the pool from the second level room. It proved to be an outstanding location and was room 295. It was on the side of the building facing Buck Owens Crystal Palace which is the quiet side and the interior room facing the Courtyard is the ideal location. If you want quiet avoid the side facing the La Quinta as it is exceedingly noisy as a major road runs on that side and it is close to the freeway as well so the noise can be truly demeaning as I learned while walking the area. Housekeeping had also not reset the clock in the tv which read 415 am when it was early evening so you could not tell what was available on the tv. The interior mirrored door for the clothes closet was off the hinges and could not be reset by myself or my wife so it was reported to management and the maid had failed to refill the shower gel which has a dispenser which clearly shows how much gel is in it through a clear panel and it was totally empty which required me getting out of my shower while wet to walk across the bathroom to obtain a bar of soap to cleanse myself while wet which could have caused a slip and fall due to the improper maintenance by housekeeping staff. This also was reported to management. We arrived after dark and while going up to the room through an exterior stairwell noticed a large amount of what appeared to be vomit near the entrance to the stairwell as well as a large amount of bark dust inside the entrance to the stairwell. Both were reported to management through the front desk staff who assured me they would be cleaned up that night however neither of them were and I reported them to the same front desk staff member the next morning when we checked out and she was surprised that they had not been cleaned up and told me that she would be sure they were addressed before she went home and that the housekeeping issues would be referred to the housekeeping manager for follow up and the maintenance issues including the tv clock, the door on the close and a protective grid on a step on an interior stairwell to the Courtyard area that I had found to be missing and reported to her would all be addressed. While my wife was dressing and we did not have a please make up the room note on the door the maid knocked on the door about making up the room. I inquired if she was the maid who had made up the room the preceding day and she told me she had. I told her that she had left a prior guests sundae in the refrigerator and that she had not refilled the shower gel in the bathroom causing me to have to go get a bar of soap when I was already wet and could have been injured by falling and her attitude was that she could care less no apology or acknowledgement that she had done anything wrong or less than perfect! Obviously maintenance and particularly housekeeping are a major concern but the facility is a nice one and hopefully my concerns will be addressed.

"Thin walls"

3
grandmadebbie2016, Issaquah, Washington 17/03/2019

We had to listen to the television in the next room most of the night, and it wasn't 'particularly loud. Otherwise, it was average for a room. Clean, good location. It wouldn't be my first choice though..

"Worst hotel ever"

1
diaasha, Blagnac, France 05/03/2019

When we came they did not found the booking, they were not helpful, the girl at the réception was not Nice and rude to us. They keep us waiting then finally gave us a room. One week after they charge us for no show of 3 days (original booking was one day) Instead of apologising for their mistake they told us we have to wait 2 days the time they check and solve the issue. This is incorrect a correct hotel would have correct the mistake immediately. I understand not everyone has problem with them but I advice to avoid this hotel to avoid problems. About the room it was not very Nice, the neighborood looked unsafe I was worried for our car.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Diaasha Thank you for your review, I will address this issue with the higher management. I do apologize for your experience. I hope in the future you give us a second chance.

"Fantastic"

5
User 05/03/2019

My stay here was fantastic. Breakfast was great choices and the staff very friendly and welcoming throughout the motel. My room was big and the bed very comfortable. Internet worked perfectly. The only issue I had was 2 out of 3 washers don't work so was given refunds.

"Awesome breakfast"

3
Resort62663782559, Los Angeles, California 05/03/2019

I had a problem with the room I talked to Karla in the front desk and she quickly apologized and gave us a better room.me with a better room. The breakfast was amazing, they have a menu where you can choose from 6 different choices. It was delicious, I would go again just for the breakfast.

"Nice stay"

5
User 03/03/2019

Michelle R. At the front desk was amazing. We had some reservations problems at check in and she went out of her way to correct it. I would definitely stay there again because of her.The cleaning staff was great as well.

"So-So"

3
User 01/03/2019

My wife, my oldest son, and I, stayed there for a soccer tournament Friday night and Saturday night weekend. We arrived to find a musty smelling room, I'm OK with that, but barely warm water, and even with calls to the desk, no improvement when we left Sunday morning. Also, lost a reservation, then charged us more. On a positive note, when we did leave after speaking with multiple people, they fixed our reservation to our original rate and totally accommodated us financially. The room was sorta clean, towels were skimpy, but the refrigerator and microwave were even there in a basic room. Quick soccer tournament overnighter served its purpose but I would not stay there for any type of extended Bakersfield vacation. Decent places to eat are abundant around the area as well as activities for kids. I stay at Best Western plus facilities very regularly, I probably wouldn't do this one again. Not all bad, but I would definitely look around to other spotS

"Travelling"

4
mike5949, Chilliwack, Canada 26/02/2019

Was not sure about Stay Sure brand in the Best Western group. Decided to give it a try and was extremely pleased. The room rate blew us away. The lowest rate for a quality hotel we have paid in years. Would definitely try 5hem again.

"You get what you pay for - $70 a night"

2
514alejandram, Riverside, United States 25/02/2019

You get what you pay for. Was here for a soccer tournament, and while the rate was inexpensive, the room was not at all worth it. It was outdated, and next to a very loud La Quinta. The free breakfast was subpar (just eggs, bacon, hashbrowns and toast) No fruit, no muffins, no bages, nothing else. We were however given 2 free tickets for breakfast at the diner, but unfortunately, the front office staff did not do a good job of telling us that when I checked in. We had a 2 Queen Bed room, however they only gave us 2 bath towels, which we had to use when we went to the Jacuzzi, as they don't offer pool towels. When we went to the front desk to ask for two more, they seemed annoyed. The location is close to many things nearby and is about a 25 minute drive to the Kern County Soccer fields.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, 514alejandram Thank you for staying with us. We appreciate all feedback, I will address all issues. On behave the hotel I sincerly do apologize. We will fix every consent. I hope in the future you do give us a second chance. Thank you,

"Uncomfortable"

2
User 22/02/2019

Equipment-Room/Motor-type noise on the other side of the wall of the head of the bed...”motor” noise was insufferable as well as sound of a rolling cart. Cold shower! Nauseating bleach order in the bathroom and general musty smell overall. Slow a.m. checkout.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Stay09743736806 Thank you for staying with us, I do apologize if we didn't meet your expectations , I will address the issue to higher management. I hope in the future you give us a second chance.

"Went to a party in the banquet room. "

5
aliciac187, La Grange, California 17/02/2019

We stayed there for two nights and enjoy the place a lot . Where the pool was at was beautiful, a lot of plants and it looked so green and pretty. The pool was huge. The room was very nice and we had plenty of room . It was a great location and close to the 99 , with easy access to it. The breakfast was awesome and so was the waitress. Our whole experience there was great and “ The Price Was Right” Thank you Sure Stay. Will be back.

"Customer service was great"

5
User 14/02/2019

Stayed here when my semi truck broke down for 3 days the staff was all super nice and helpful i want to thank rose and anna for helping make a stressful time less stressful. Rooms were nice breakfast was small but well cooked.

"Be Sure Not to Stay"

1
BRuke1, Davis, California 13/02/2019

It is a shame that this old, but previously unique motel has been allowed to deteriorate. It needs major upgrades in maintenance and housekeeping. Currently it is an embarrassment to the Best Western brand and the company should give it a 6 month timeout to get things in order. After that Best Western can decide whether to re-affiliate or drop this property entirely. We checked in to a ground floor room. It had not been vacuumed. Repairs to a water-stained wall had been done in an amateur manner and the area behind the bedside table had not been cleaned in months. There was a broken electric outlet cover (possible Fire Code violation?) and debris left over from a previous guest. This is an older motel from the days of big rooms and that could be a plus. But the room looked weird with 3 tables and only one chair. The bathroom sink drained painfully slowly. Oddly enough the courtyard garden is attractive and appears to be well maintained. If the motel put the same effort and attention into the rooms, this would be a really good place to stay. To add insult to injury, at breakfast the coffee cup had not been washed and had lipstick smears on it. Disgusting! Bottom line: the owners have a choice, clean it up or blow it up.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear BRuke1, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Araceli P. Sales Manager SureStay Plus Hotel by Best Western Bakersfield North

"My Stay on 2/12/2019"

4
User 13/02/2019

Very clean, employees very helpful , and the price was Reasonable ! BUT out of the 6 pillows on the bed they all were like sleeping on Boulder's . Maybe they could have 3 Hard pillows and 3 soft ones. also shower never really got Hot

"Awesome service"

5
User 12/02/2019

I come to visit Bakersfield quite often for my family. I was really sceptical of the area but I took my chances and I'm glad I did. When arriving I was automatically greeted by an amazing and welcoming woman named Michelle. She made me feel like I was at home and I'm so glad I made that decision to stay here. I will definatly be coming back

"Friendly and Helpful"

5
User 08/02/2019

I am a truck driver that has been broken down. Our stay here took the hurt out of our bad situation. Many thanks to Carla, Michelle and the other front desk girl. All of the staff from Housekeeping on up had a smile on their faces everyday.

"Cold Cold Showers!!"

2
User 04/02/2019

The hotel had barely any hot water the whole time then no hot water for three days maintenance never did come. Half the staff are very friendly the other half should find different jobs if they don't like what they do, very rude and not helpful at all.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear , Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Araceli P Sales Manager

"Vacation"

5
Trail62633747409, Newhall, California 30/01/2019

We went to see a friend play at the crystal palace, we enjoyed the hotel and staff so much we stayed an extra day. Free breakfast was awesome, I enjoyed the waitress and waiters. We just enjoyed staying in our room relaxing and looking out our slider at the beautiful grounds, flowers, pool.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Trail, Thank you for taking your time to write a review for our hotel. I am happy that you had a pleasant stay in our property and enjoyed the beautiful grounds and flowers. Hope to see you soon. Thank you again for reviewing our hotel!

"Good - not the best Best Western, more middle of the road, but had qualities and price was right"

4
sandboy1960, San Mateo, California 27/01/2019

Room was clean, breakfast was at a neighboring restaurant, breakfast was smallish - but quality and wait staff was great. Rooms were nice, our bathroom was a bit 2nd world, but not unpleasant to use. Towels were great, bed was great, The price was good and I would stay there again.

"Great staff and hotel"

5
User 19/01/2019

The staff was incredible! They were accommodating, helpful, knowledgeable, and kind. The rooms were large and the beds were very comfortable and the grounds were absolutely beautiful. I would recommend to everyone to stay here.

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear, Guest We appreciate your positive feedback! One of our greatest points of pride here at the SureStay Plus Hotel in Bakersfield is our phenomenal staff and their wealth of knowledge on Bakersfield! If there's a place you'd like to go or something you want to see, staff will help you get to where you need to go! We're ecstatic to hear that they made your stay delightful, and we hope to see you again soon! Thank you, Araceli P Sales & Marketing Manager

"Decent cheap stay close to main routes"

4
Chrisandbek, Paisley, Scotland, United Kingdom 16/01/2019

Easily located off main routes and short distance to restaurants such as hooters etc. Pool areas looked good and breakfast nice a la carte in next door diner . Room a little dated but had everything you needed . Would stay again if passing through . Very Good value for money, next to a gas station and I hop .

"Very disappointed"

2
Relax56302963122, El Sobrante, California 08/01/2019

My TV did not work there was roaches in my room I trapped them under the garbage can went to the front desk told the lady there she was uncaring ask to speak to the manager she was unavailable left my number still have not received a call I just hope I did not carry any roaches home with me

AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Araceli P. Director of Sales

"Great property"

5
Paul V, San Franicsco, United States 06/01/2019

This property is an excellent value for those of us traveling through. Above all, it is CLEAN, unlike other chains where I have stayed. This property has a restaurant attached where you can get a great breakfast "on the house." The staff is friendly and helpful.

"Absolutely adored"

5
User 09/12/2018

Just in love with this hotel. The staff , Ann, she's a doll. She went out of her way to make us feel at home. The room was spacious and very clean. The breakfast was amazing. The courtyard was beautiful, the lobby was as well. The Christmas tree was huge with beautiful decorations. I give this now my favorite hotel 100%. See you guys soon.xoxo

"Staff was amazing"

5
User 29/11/2018

Front desk staff was beyond helpful and welcoming, particularly Mary. They helped us with every single concern and request. Overall, it was a 5 star experience because of them! Breakfast was very good!

"Nice Hotel"

3
User 09/11/2018

I like the hotel and stayed there many times when it was a BW, now that it is a part of BW I stayed there again and still like the hotel but the wireless is no good, when I went to the front desk to ask about it another person said it didn't work work a week, This is not OK and it is expected when staying with you, at check out I brought it up to the front desk and they did not seem to care. so on this trip I will stay in town at Hill house, I like your place better but not if the WIFI doesn't work.

"Great Bakersfield Value"

5
glioninvegas, Las Vegas, Nevada 23/10/2018

Older property but updated recently, great helpful staff (Thank You Karla), large clean rooms with new large flat screen TVs, restaurant onsite with breakfast included, central location right off of Hiway 99, next to Buck Owens Crystal Palace which you should see whether you're a country music fan or not. Did experience problems with the TV remotes on the new TV/ Cable system but the staff worked hard to correct the issues including offering to switch rooms. Overall money well spent.

RoseR2526, General Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you for your recent stay at our property. We at SureStay Bakersfield, take pride in our property. We appreciate your loyalty to our brand.

"Terrific stays"

5
Collis C, Bakersfield 12/10/2018

I stay at this hotel when I'm in Bakersfield due to the fact that it's located in central Bakersfield, the staff is wonderful , it's clean, walking distance to restaurants and if have an issue they take care of it immediately. I also like the value/ price and the amenities.

"Terrible hotel"

1
mcscott001, North Las Vegas, Nevada 23/09/2018

The staff were extremely friendly. After that, it's over everything else sucks. The room had a strong mold/musty smell; large water stains on the ceilings; patio door lock broken; Front door has clear evidence that it's been kicked in at least once; bathtub looked nasty. We went to Wal Mart and purchased a wax heater that heats scented wax just to endure the smell. Very sketchy people around the hotel. We'll never go back. Ever!

"Truck driver"

5
User 17/09/2018

This is a wonderful place the people are awesome room great very relaxing courtyard love everything about it many thanks great food and again I can't say enough about how wonderful the folks that work here are

"Find another property to stay at"

1
thefordcrew, Windsor, California 10/09/2018

When you enter the lobby you think it may be a pretty decent establishment because there's Aston Martin in the lobby on display. If they only spent that money on maintenance and upkeep of this property they would be way better off. The halls reeked of old cigarettes and animals. Once we entered our dark, dingy, stuffy, stinky room we wanted to leave immediately. Unfortunately we had prepaid & it was after midnight and it was not safe for us to be on the road so tired, so we tried to not over think it and stayed. The refrigerator looked like it had been drug across a gravel parking lot. The mattresses were old , had a valley in the center and both beds squeaked every time you moved at all. There were random brown & red stains on the walls, large black stains in the carpet and stains on the shower curtain. The mold in the shower was nothing short of a biology experiment. We were awoken in the middle of the night with loud, strange cat crying noises. After a couple hours of rest (not sleep but rest) we were ready to get out of that room and back on the road. We had reserved a room for this same property on our return trip but thankfully did not prepay. I cancelled that room when I checked out because we surely were not going to stay here twice. It took 10 minutes wait to have someone show up to the front desk for me to check out & cancel the other stay I had booked. I was questioned by the man at the front desk as to why I would cancel. It was quite uncomfortable as he made me feel as though I had done something wrong. If you have read this far and are still considering booking a stay at this property, you may want to reconsider.

"Yuck...just yuck."

1
sbuxgrrl, Madera, California 28/08/2018

A group of us are staying here for a business trip, and I can't wait to go home. Dirty old carpets, tired 1970's bedding, no microwave in the room as listed on the confirmation. My room smells like smoke and makes me want to gag; my throat is sore. The hallways are musty. No elevator. Bathroom in lobby is out of service. Long hair in sheet. Stains on wall. Toilet wasn't clean. No Kleenex in room. Stain on towel. I didn't call the front desk because everyone else in my group was calling for similar problems and they just couldn't fix much. Untrained staff. Items crossed off the menu at the hotel restaurant. The breakfast is very limited, especially gluten-free options. It was noisy in my room...seemed like the whole building was shaking when someone used the shower next door! Might have better luck at Motel 6. This is not really a Best Western, not really a Red Lion.. they need to raze it and start all over.

"Decent"

4
Alexis Y, Glendale 06/08/2018

Nice hotel. Great big room. Only disappointment was the remote for the tv would not work, and I called the desk 3 times about it. Nobody was ever sent to fix the problem. Luckily, I had my laptop with me, so I watched Netflix on the wifi

"Name change."

4
carola f, Hurricane, Utah 20/07/2018

My one night at SureStay by Best Western in Bakersfield was very pleasant.The room was huge - had a desk, an arm chair, and a table with chairs. The bed was very comfortable and the shower was great. The staff at reception was friendly and helpful. My one complaint is that between the time I booked at the Red Lion hotel and the time I arrived the motel had changed ownership and signage so it was difficult to find. It would have been helpful to receive a notice about the change - or at least a sign on the motel "formerly Red Lion". Breakfast was served at the adjacent restaurant and was fine.

"Refused to cancel / refund a reservation within 10 minutes of booking."

1
User 18/07/2018

I booked a room at this hotel on my iPhone as we pulled in to the parking lot thinking it was a pet friendly hotel, as it had appeared in our search results for pet friendly hotels in Bakersfield. We walked into the lobby within 10 minutes of booking the room only to find out we were mistaken about their pet policy. They then refused to let us cancel and refund the reservation we just made minutes earlier, claiming it was a non-refundable reservation so we were just out of luck; they would be keeping our money and we would not be allowed to stay. Truly sickening business practices in place here, have a little human decency!

Araceli P, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because of the pet policy , I have authorized an immediate credit to your credit card. If I can provide any further assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Aracely P Manager SureStay Plus Hotel by Best Western Bakersfield North

"Updates really needed"

2
lilcarlover, West Linn, Oregon 14/07/2018

Ok,so this property was recently purchased from the Red Lion chain. It is extremely outdated. First room they put me in had a faulty a/c unit and a dime sized burn hole through the center of the top sheet on the bed, fully disable when the bed was made. (Nonsmoking room) So. They moved me. The a/c unit is either on or it is off so the room is roasting or frigid. The tv randomly "freezes" and will not change channels. Asked for a maintenance guy and he never showed up. This place is affordable and the desk staff is super nice.

Araceli P, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Lilcarlover, Thank you for the comments regarding your stay with us. We hope you'll accept our sincerest apologies for falling short on our high service standards.We just converted from Red Lion to SureStay Plus by Best Western. While we are in the process of remodeling we will do our best to always deliver a smooth experience during your visit. I hope you will consider staying with us again so that we can have another chance to provide you with better exceptional service. We also thank you for recognizing the friendly Staff. If I can provide any further assistance, please don't hesitate to contact me directly at 661 800 0009. Sincerely, Araceli P. Manager

"Red Lion"

5
User 11/06/2018

My friend and I stayed one night at the Red Lion Hotel! It was very inviting and clean , nicely decorated rooms. We had 2 queen beds in our room. Lots of pillows and comfortable bed, made for a good night's sleep! Centrally located near Hwy 99.

Araceli P, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Dear Pam Ql, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661 800 0009. Thank you again for taking the time to complete the Review. We appreciate your loyalty to our brand. Sincerely, Araceli P. Manager SureStay Plus Hotel by Best Western Bakersfield North

"Average but Fine"

3
john j, Auckland, New Zealand 25/05/2018

The room was a decent size. The bed despite having a broken base was comfortable. The room was clean, the TV was large, and there was a microwave oven. The fridge seemed to have an intermittant on/off problem. The shower had one of those plastic curtains with the shower over the bath, and we do not like them. No hotel should be using these. The tap fittings were very old and were very difficult to use. Access to the pool was easy through the garden facing ranch slider doors. The room was fitted with aircon, which was old and very noisey. The walls were thin so noise from the adjoining rooms was very easily heard, but the noise from the floor above was even worse. Buck Owens Crystal Palace was next door, and what an amazing place that was.

"3 strikes your OUT!!"

1
Leslie L, california 23/05/2018

Third time staying here in 2018 for a local venue. The rooms are desperately outdated and uncomfortable. The staff isn't helpful, charged us twice which I had to spend a lot of time fixing. The room keys never work, even after the first time. We gave it a second try, gave us a key to a room that was a storage unit. Shame on us for giving it a third try, no cable TV what so ever for 3 days. Im all about you get what you pay for. I have no problem spending 300.00 a night but even at this rate its not worth it. Other moderately priced hotels in the area that I would rather try.

"If Bakersfield then here!"

5
Martin M, Prague, Czech Republic 13/04/2018

Very spacious, fully equipped & comfortable room, hotel itself is a kind of high level motel. We stayed 1 night on the way from Arizona to SF & were satisfied, nice garden, swimming pool (not used in winter), free parking & great breakfast included - you can order from 6 item menu, you pay just drinks (coffee, tea - 1$ each), we were really satisfied.

"Good rate, needs remodel"

3
Kdave1967, Visalia, CA 25/03/2018

I appreciated the special rate I was given and the 2 free breakfasts. Don't expect anything other than basic here. Our neighbors were noisy. Hotel needs an upgrade. It was close to our event at the venue next door.

"Drive through"

1
Beathe H, Valer Municipality, Norway 14/03/2018

Not worth Your money. Staff didn't really seem to care for their job, not at all for customers. Big size on the room, and that's about all the positive there was. Free wi-fi, I understand why; there was no wi-fi at all. Noticed the front desk twice without any respons at all. Breakfast boring, new staff but still not interesting in the customers. Save Your money,drive through Bakersfield.

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