Imaginative boutique luxury in the heart of Bath. With Bath’s top attractions right on your doorstep, Abbey Hotel, BW Signature Collection is the perfect base for exploring the unique sights of this historic city. We’re only a two-minute walk from the Roman Baths, Thermae Bath Spa and Bath Abbey, and five minutes from the railway station. Our 62 stylish bedrooms have superfast free WiFi, bespoke Hypnos cashmere beds, flat screen TVs and iPads. And several rooms boast panoramic views of the city and surrounding countryside. Imaginative artwork adorns the walls throughout the hotel, including the ArtBar, known for its unique style and character. It’s here that many of our guests choose to relax over cocktails and coffee after savouring a meal cooked to perfection in our award-winning restaurant Allium. In summer, the wide pavement terrace area at the front of the hotel is the place to be for al fresco dining, while during the festive season the space is transformed into a twinkling pop-up Apres Ski Bar.
Best Western Plus
A Georgian Town house extended and converted into a modern, bistro hotel, the Abbey is a bit of a dichotomy. We stayed at the Abbey for a few days in April while visiting Bath. Our room was well appointed, with a beautoful bsthroom and a gorgeous view over the city gardens - as well as a very odd purple sofa! The in-house bar and restaurant are innovatively decorated, with a good range of food and drink - the cocktails are fabulous. Staying at rhe Abbey, things to consider.: 1 - Location. Fantastic city centre location 5 minutes from everything. That does mean no parking 2 - Expense. While we enjoyed the Abbey, it is expensive and we had a fabulous time later in the week staying at 2 "less exclusive" hotels, that were at least as good as the Abbey but for less than half the price. Overall a lovely place to stay and a great location to explore Bath from.
I was slightly apprehensive after booking the Abbey hotel for a 3 night break after reading some of the recent reviews, but need not have been. The hotel is not a big chain hotel but I liked that it was more boutique like and less big. It's in a great position, within walking distance of all of Baths sights and literally a minute from Sally Lunn's and just around the corner from the Roman Baths and Abbey. Yes, the facade may be slightly tired looking but our room on the 3rd floor, although small was quirky and cosy. Yes, there was no wardrobe but I was able to hang a few clothes and to be honest for 3 nights it was not an issue keeping jeans etc in the suitcase. The bed was so comfortable, and it was a nice touch having a kettle and refreshments/biscuits in the room and water. We paid for breakfast and can say this was our only disappointment. Not the food itself, it was great to have help yourself toast, juice, pastries, cereals etc and then be able to choose from a menu from a full English to a sausage bap, it was the service that let it down. The first morning we were shown to a table and bought out our tea and coffee, we ordered our food but were then forgotten about. There was only one other table busy when we ordered, but the whole room then started filling up and I noticed people who had come in after us were being bought their food. I had to ask where ours eventually. The second morning we got shown to a table but got given no food menu or asked for our choice of drinks. Again I had to ask.The final morning we got our breakfast but our drinks were forgotten and each day I also has to ask numerous times for ketchup. I could understand human error for one day but all three laughable. There seemed to be no structure to the breakfast service. Usually you arrive and are shown to a table and your drinks order then taken but the small Italian girl who seemed to be running the show was all over the place. I don't think it was just us experiencing these issues as another couple were sat near us and were also waiting a long time and I could hear them saying they were losing their patience. Other than this the hotel suited our needs for the weekend perfectly. It's location was great and was,the reason we chose to stay here
The booking experience was good, the lady on the phone couldn't have been more helpful. We managed to park immediately outside while we took our bags inside and then parked the car. Jockey parking would have been nice but you can't expect that at their prices. The room was disappointing, in the attic, a double room but really only big enough for one. Cost £160. The breakfast was not good. Husband had lunch there and sent the cauliflower soup back as it didn't tase of caulflower. I think the management needs a shake up. They have a brilliant location and should be making a stay there a good experience.
extremely disappointing hotel for £202 a night. We got the smallest room (No 120) according to the reception but nothing warned us of the disaster ahead of us. Bathroom very old and with mould in all corners. one bedside lamp was not working, no cupboard. The window looked onto a rooftop fire escape. Indeed a "very small" room, leaving approx 20 inches space on each side of the bed. The pillows were made of concrete and both my wife and I woke up with backache. The highlight was a good water pressure in the shower ... after complaining in the morning we were told that all rooms will be renovated in the coming year...this made us feel much better.
The room is so small the door cannot open fully because it impacts the bed. The view out the window is blinded out by opaque stickers. Very little natural light. No wardrobe. No desk No parking. The kettle does not work. The bathroom smells of mold. The check-in experience was rushed as they had a coach-load of tourists arriving. My father booked the hotel in advance in the expectation we would have three rooms close by. (one person in the group is disabled). Unfortunately this has not been possible. have to take a rather circuitous route to get to the room up and down stairs. We have paid 450 for each room for 2 nights. Obviously i am not impressed. It is not the worst hotel i have ever stayed in, but it is the worst value.
Even though we had booked a superior double room, there was no wardrobe, only 5 hangers in the corner above a table. Also no drawers to put any underwear. We stayed 4 nights and had to keep our clothes in the suitcase. Parking in a nearby car park is expensive.
Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Traveller, Thank you for your feedback though I am sorry that your expectations were not met during your stay with us. As a hotel we do not have wardrobes in our rooms and provide hanging space for items. Parking in many city centres is expensive and this is not something the hotel can influence as all car parking facilities in Bath are owned and managed by the Bath council. Thank you again for your review. Kind Regards Peter Macey-Welsh Front Office and Reservations Manager
My sister booked this hotel for 5 of us for my mother's 85th birthday weeks ago and explained that we would like the rooms next to each other we booked the superior doubles . we were told we could check in at 3 pm ... we arrived early and told the rooms weren't ready and shouldn't be to long so we had a drink in the bar and waited and waited to be given one room at a time , now 4.30 and at long last ready not good to be told they were short staffed and hadn't the staff to clean the rooms and even the reception staff had to help out .. I call that BAD MANAGEMENT.....ummmmm not sure where the word superior comes from very standard double rooms over looking the busy square , the corridors were pulled high with dirty linen I have never seen anything like this ,,, one of our rooms smelt of cooking as it was over the restaurant so we asked to be moved also only 2 of the rooms were together and we did ask weeks ago to all be together they were definitely not superior we had to keep the blinds closed as you could see in our rooms from the street and the buses passing that was the rooms ... well the restaurant another story my sister visited the hotel the week before to organise everything she arrived early in the day with Balloons and a cake for my Mum she chose the table and gave the staff the balloons! When we went into the restaurant no balloons the waiter hadn't a clue what we were talking about when asked where they were he fetched the manager to say oh I'm sorry my fault I forgot ! Forgot is not good enough ... the restaurant is a shambles the menu was very limited starters pumpkin soup no pumpkin soup it's now cauliflower fish chicken or lamb but wait for it no fish to be told oh we only had two portions and they had gone umm well lamb or chicken to be told oh we are limited as menu changing in a day or so ... if we had been told earlier we would have gone elsewhere as when it did arrive food was cold by now we just laughed as it was a complete joke and made the best of it we were all so embarrassed for my mother's special day .... We won't return in a hurry all the places to choose from as well
The hotel is in a great location! 5 minute walk from Bath Spa train station, 2-3 minutes from the Roman Baths, 10 minutes to the Royal Crescent, not far from the sky-line trail. The bed was comfortable. Shower water pressure good, helpful staff. Certainly there are imperfections but nothing unexpected in an older building. The street noise can be disturbing. Numerous tour buses and a few nearby bars can bothersome for sleep. Our room faced the square and was directly over the entrance. A fan in the room did help drown out some of the noise (along with earplugs). Bring earplugs and/or get a room facing the back if you want the best chance for quiet. We felt the location was worth any drawbacks and would happily stay again.
This is very near Bath Abbey, Roman Baths, famous tearooms, Visitor Information Center, City Sightseeing bus stops, M&S, and a meeting place for small group tours. Very convenient for sightseeing. And maybe 5 min. walk from the railway station. Staff were friendly and kind to check the schedules of our trains. We stayed in a Standard Double room facing a square on the 1st floor. I thought it had some needs to be improved. 1) Upper window was not completely closed. A maintenance staff closed it with his all strength. Once closed, we had to keep it closed until the checkout. 2) No fridge and no in-room safe. (I had known it as a non-air-conditioned room) 3) Noisy drunken voices from the front square made me awakened around midnight. 4) The toiletries here were not my cup of tea. 5) A bulb of a chandelier was out during our stay. ****** Our England trip started from Bath, from this hotel. On the whole, the stay here was fun.
Used the bar here for drinks it was great the interior is interesting to look at and the drinks great. You also sit outside here which is great one day may try the hotel and the food. Location is very central
We stayed here as they accept dogs and we needed somewhere close to the center. Knowing bath well, we knew this was a fab location. Slightly annoying that the hotel dont have an parking facility but this didn't put us off. The staff were so nice with our cocker spaniel and our 6 month old daughter. They made sure we were comfy and had everything we needed. The breakfast was simple but effective. The staff were all pleasant and we really enjoyed our stay. The room was so hot as the UK was going through a heat wave and they provided us a fan, however being so central it was very noisy with the windows also open. Although the room was small it had everything we needed.
We hired out one of the hotels function rooms for a daytime activity and a three course dinner later that night, it was perfect! The service I received through the planning and on the day itself was second to none. The hotel is beautiful and well kept, the food was seriously good - I am very impressed and will be going there to eat again. No hesitation in awarding everything about this place 5 stars!
Me and my wife stayed 3 nights in this great hotel. Room was bigger than expected, which was nice suprise. Staff was nice and breakfast was very good and very english. Would stay in The Abbey Hotel again.
Loved this hotel, its a great location and good value for money. The breakfasts are nice and the staff very friendly and kind. They are helpful in letting you know where to park as its a little distance from the hotel. The property is clean and well run, the front of house staff very efficient and well mannered. Every thing in bath is close to this location so its great as you don't have to walk far. I would highly recommend staying here
When we arrived around 3:00PM, we were informed that our room was not ready due to a late linen shipment. Although we enjoyed the crafted cocktails in the hotel bar, our room wasn't ready until about 4:30PM. Our room (301) was a bit small and warm, but had a nice view of the Parade area in front of the hotel. Overall, a relatively positive experience in a fantastic location for exploring the main attractions of Bath.
The Hotel is in a great convenient location. Very close to all main attractions in Bath and closer to good restaurants. We stayed one night, and the room was small but comfortable for a few nights. Very friendly and helpful staff. Pricier than similar hotels around Bath, book early to get a reasonable rate. We traveled by train from London and reached Bath early. Since the hotel is in the center of the town, we left our luggage at the reception. All site seeing tour buses starts in front of this hotel. If you are planning to visit Stonehenge, spend one night at Bath and take next day early morning tour.
This hotel's location could not be better. It is surrounded by small shops & restaurants, and it is a 5 min. walk to the Bath Abbey & the fantastic Roman Baths. Service was pleasant & professional. The free breakfast was very good, and included several hot breakfast plates that could be ordered. The only complaint we had was that wifi in our room was non-existent, weak, and spotty. Our room was off the lobby, but wifi was only accessible in an area 3 ft. from one wall of the room. My husband found the lobby had wifi, but it was small with no chairs, so he stood to do his internet!
Lovely hotel, great staff, excellent location - very enjoyable stay. Despite a problem with my reservation, which wasn't dealt with particularly well by reception/reservations, I then spoke to Peter who resolved the problem in a very professional manner. Thank you Peter for your help - I look forward to staying at the Abbey Hotel again when I next visit Bath. Highly recommend this hotel.
The hotel's photographs look great but he reality is VERY different!! The hotel gives a dirty firetimpression - not from any building work going on but simply how old and used it was including grubby communal doors - and this got worse in our room. The room was old and worn, absolutely nothing like the photographs, to the extent that we feel we have been missold and hencd we will be twking this up with trading standards. First thing we noticed was that old blue carpet in the room had been patched up and consisted of at least 7 separate pieces, it wasn't clean. Second thing we noticed were brown dirt marks on the bathroom door and the panelling of the door hadn't been dusted in quite some time - that's obvious and without even looking at the even dustier door frame! The pillow cases had brown spot marks on them that looked like fly pooh marks. The bathroom sanitary ware needs descaling. Bedside tables hadn't been dusted either in at least several days. The room was poorly made, pillows not plumped out, not even laid out straight on the bed. The whole place was just grubby and unpleasant. Much better off going to a Premier Inn, at least they're neat and tidy and clean! These issues were not due to a cleaner doing a poor job on one occasion before we arrived, this is caused by POOR MANAGEMENT. The room is on the ground floor, and has a door out onto the pavement. This door has been blocked by some furniture but it still doesn't feel safe. Immediately opposite the hotel is a bar with live music. It's so noisy you might as well be trying to sleep in the bar itself. Right outside your window are people talking loudly, drunks etc. The hotel advertises iteself as dog friendly - my dog's bed is cleaner than this place. Definitely a hotel to avoid.
Peter M, Front Office Manager at The Abbey Hotel, responded to this review
Dear Bakje, Thank you for your comments I am sorry to hear that many areas of the hotel did not meet the standards we strive to provide all of our guests. Though some of the issues you have raised are out of our control like the noise from the local area we will be sure to rectify those that we can and ensure that our standard remain high. Thank you again for your review. Kind Regards Peter Macey-Welsh
After a questionable start (desk staff couldn't find reservation and delay in getting room) things improved. Rooms aren't big but ours was comfortable and clean. Word of warning -if you can't do steps l t them know. We had to go up 1 flights of steps, down a corridor in order to go down 2 flights of steps to reach our room. Quirky layout. Breakfast was standard buffet fare and coffee was quite good.
Peter M, Front Office Manager at The Abbey Hotel, responded to this review
Dear Nicole, Thank you for your review, I am glad to hear that you enjoyed your stay and I am sorry that there was a delay in your arrival. We would recommend guests to notify us of any difficulty with stairs as you are correct, the Georgian building has a 'quirky' layout and some rooms can only be accessed via stairs. I hope that you have the chance to stay with us again in the near future. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager
Booked this hotel for a 2 night break to celebrate our 40th wedding anniversary location was good and first impressions were very good our room was good and fairly large and bathroom was good staff all ok. Our breakfast was a let down due to work being done in the dining room we had to go into a dingy cavernous place which was awful if we had known we would not have booked breakfast.when paying my bill on leaving found several items attributed to me which were deleted by the staff member,subsequently found out my sister had ordered and paid for a bottle of prosecco and chocolates to be placed in our room on arrival sadly they never materialised and hence the reason my bill was wrong they had put it on my bill ,my sister had to phone up and have her card reimbursed which all put a dampener on the occasion sadly it could have been a far better experience ,bit of a disappointment all round
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