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Abbey Hotel, BW Signature Collection, Bain

4.0/5  - basé sur 1652 notations.
North Parade, BA1 1LF, Bain, Great Britain - See map
Abbey Hotel, BW Signature Collection - Abbey Hotel, BW Signature Collection Exterior The Abbey Hotel, BW Signature Collection is ideally located in the center of Bain. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Imaginative boutique luxury in the heart of Bath. With Bath’s top attractions right on your doorstep, Abbey Hotel, BW Signature Collection is the perfect base for exploring the unique sights of this historic city. We’re only a two-minute walk from the Roman Baths, Thermae Bath Spa and Bath Abbey, and five minutes from the railway station. Our 62 stylish bedrooms have superfast free WiFi, bespoke Hypnos cashmere beds, flat screen TVs and iPads. And several rooms boast panoramic views of the city and surrounding countryside. Imaginative artwork adorns the walls throughout the hotel, including the ArtBar, known for its unique style and character. It’s here that many of our guests choose to relax over cocktails and coffee after savouring a meal cooked to perfection in our award-winning restaurant Koffman Mr Whites. In summer, the wide pavement terrace area at the front of the hotel is the place to be for al fresco dining, while during the festive season the space is transformed into a twinkling pop-up Apres Ski Bar.

Best Western Plus

Abbey Hotel, BW Signature Collection

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1656 guest reviews
NOTE ISSUED
Excellent
665
Very Good
601
Average
256
Poor
92
Terrible
42
REFER TO NOTICE
Business Business
109
Couples Couples
841
Family Family
256
Friends getaway Friends getaway
244
Solo travel Solo travel
77
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Don't bother !"

1
10/12/2018

Spent a weekend for Christmas market (never again) Hotel is not at it's best,same as most of the staff, They are only trading on the names on the restaurant door but the food is not special and the breakfast experience was a complete joke Only saving grace was the bar staff. Save your money a travel lodge has more to offer without the silly price

"Bath and xmas market"

3
08/12/2018

Communal rooms good, location spot on. Hotel a bit tired and only parking is up the road in an expensive municipal car park. Food in restaurant good. Ski bar a good addition to facilities. All Bath attractions on door step so location is excellent.

"Bath centre"

3
06/12/2018

Hotel has non existent parking. I was told by reception to maybe park and ride!! Also the bedroom was very poor.Mould on blinds in bathroom,frosted glass in the bedroom windows to stop you looking at the non existent view. Also the constant drone of air conditioning systems.!

"Not impressed"

3
05/12/2018

Paid an eye watering price for a “superior room” for three nights. Nothing very superior at all - grubby carpets, peeling paint in bathroom. Staff not very friendly at all. Bar where it took ages to get served! Bed was comfy though, quiet and a great location

"Not luxury, expensive but great location"

3
04/12/2018

It's a shame because this hotel was not luxurious in anyway (as it is advertised). The premium price that you pay is for the location. It is right in the centre, close to all major attractions: Xmas markets, Roman baths, Abbey etc. Our room was TINY, with a small window that had no view. It was covered by another part of the building so not a huge amount of natural light able to get in. The bathroom was clean but incredibly basic. Disappointing, as the pictures make it look a lot more luxurious and better furnished than it actually is.

"Long weekend"

5
30/11/2018

Visited this hotel for first time, room was excellent and staff were lovely. Daniel from bar was very efficient and we had one drink wrong and it was sorted immediately with apologies, do KP complaints. Security/doorman was lovely and very chatty and sensible. Breakfast menu whilst limited was very good with what was served and hotel well located incwbtre of Bath for Xmas market . Overall excellent and will return.

"Great location"

3
30/11/2018

Great location with very friendly and helpful staff but the experience let down by the bedroom. We booked a superior double room. There was a short hanging rail with 4 hangers, no wardrobe, cupboard or drawers suitable for clothes. There was one wooden chair by the desk but no comfortable chair. There was mould in the shower The breakfast was very good.

"Upgraded due to special occasions"

5
28/11/2018

Tremendous staff all over this hotel, from reception to the bar, breakfast staff really welcoming. Our room is 204. Great view over the river Avon. Room typical Georgian period. Large Queen size bed. Tea/coffee, I wish hot chocolate too but biscuits and water/tea/coffee all replaced daily. Lovely blinds and fittings ie head board, linen crisp. Great location. Very boutique hotel. We loved the ski lodge when it had the DJ on. Real fun! The breakfast is excellent, and magnificent quality. Well worth it. Negative:- the Christmas market is on but the noise at 2am really affected my sleep, drunks outside in the streets singing and swearing. The hotel did give us ear plugs but I can't use due to small ear canals. They also warned us. Was not noise from the hotel. Windows are single glazed. Few stains on carpet otherwise everything clean and fresh. Absolutely recommend this place! Thank you for making our stay perfect!

"A mixed bag"

3
27/11/2018

On the positive side, this hotel is in a great location, the staff are polite, friendly and helpful. the bar is good the restaurant is nice and the breakfast was excellent freshly cooked to order. However the bedrooms don't live up to the rest of the hotel, we had a superior double room, the first room we were given we refused, it was grubby but did have a decent bathroom and secondary glazing it had two drawers and only a small hanging rail no wardrobe. The second room was clean but had absolutely no storage only a small hanging rail with 4 coat hangers which meant you had to live out of your suitcase for the weekend. The bedrooms are in need of refurbishment. I appreciate that this is an old building but the windows could have secondary glazing as standard, the rooms could be painted and some storage could be provided this hotel is not cheap and is supposed to be four star. My other grouch is that despite leaving our room at 09.00 on Saturday with the" please make up my room" sign in place at 13.30 my room had still not been made up. The reception staff helpfully arranged for housekeeping to sort this out, however, the water and tea /coffee etc was not replaced

"Nice rooms, clean and good size"

3
25/11/2018

Was a nice hotel, perfect location and overall felt clean and without any major problems. The only issue I had was the fact my room was just above the main entrance on the street and because of that a little on the noisy side. Would be happy to stay here again.

"Loads is right with this hotel ..."

4
21/11/2018

Fabulous location, great restaurant, fun cocktail bar and great staff. It lost a point for me that the rooms just were not clean enough. Dirty skirting boards and grubby carpet. Easily improved and hopefully by writing this it will be as there is so much going for this hotel.

"Abbey Central"

4
21/11/2018

Firstly I need to be honest a say my stay here was free as I had the good fortune to win a 2 night stay in a Bath Ales competition. This hotel has a great location and is just a short walk from everywhere. Checkin was welcoming and efficient. We had room 212 which is probably their cheapest and most basic room? Having said that the room had a flatscreen tv, tea & coffee making facilities with biscuits and free bottled water replaced daily. Plenty of drawer storage put not much hanging room. No safe in room. There is air conditioning in the room but obviously didn't need it in November. The central heating radiators made the room very warm and cosy. A dated but decent sized bathroom with bath and a powerful shower over on a hose, good quality shampoo etc. Note to management: Tiles & grout could do with a deep clean. Lots of hot water and a big mirror which unfortunately mists over easily. Bigger and better rooms are available, I am sure you get what you pay for. (I saw nicer rooms on their website for approx £170 per night, If I was paying I would not have wanted to pay much more £100 per night for this room) However the room was more than adequate for our 2 night stay. This is an older building and has lots of quirky character an lots of pictures on the walls. All the staff seem friendly and helpful, especially the bar staff. It has a great intimate art themed bar with some impressive artwork to view and is far more enjoyable that the big chain hotel bars. No rip off prices either. Breakfast buffet items are very basic but there is fresh hot food cooked to order. Breakfast times 0700 - 1000 hrs are very sensible and welcome. Check out was quick and efficient. Overall we thoroughly enjoyed our stay and would recommend the hotel for its character, great staff and location. You need to know this if you are arriving by car: The one way system in Bath is bonkers and if you enter from the London Road way, you just go around in circles as the short bit of road you need to get the hotel is buses only during the day, as is Putney Bridge. North Parade road is the closest bridge and access. There is no parking at the hotel and some of the staff are not so knowledgeable about the current car parks and charges. The closest is Manvers Street car park, being a mere 2 minute walk away. However this is a pay & display and the max you can put on at any time is 12 hours @ £15.00 coins only! Southgate multiple storey near the railway station can get full on weekend mornings but you can pay on exit so is no hassle. Allow a 7 - 10 minute walk to the hotel. Top tip: We parked free just out of town on the Beckford Road A36 (Warminster Road) and took a taxi (£5.00) to the hotel.

"2nd stay, what an improvement"

4
20/11/2018

Stayed here a long time ago when owned by Best Western. Dreadful experience. Bit dubious about the another stay but have always been one for 2nd chances. This time it was excellent, we got to the hotel late morning not expecting to get to our room but able to leave our luggage. To our surprise we was told that we could check in as our room was nearly ready. We checked in by 11.15am and after a coffee we was able to go off to enjoy our stay in Bath. The room was excellent. 204, overlooking the square. The tiles in bathroom needed a bit of attention but certainly didn't warrant a trip to reception to moan. Comfortable beds, plenty of tea/coffee etc. Breakfast was excellent. All the staff, and there was plenty of them, all friendly, helpful and made our stay all the more enjoyable. I love Bath and would stay here again and would recommend The Abbey Hotel without a doubt. Note on parking, simple, just round the corner is Manvers street car park, I rang the in the morning before I left and booked the car in for 30 hrs, £24 or thereabouts, easy to do, no hassle. Best thing for me was Mr Koffmann popped in for breakfast! I didn't have the nerve to speak to him but I've eaten in the same room as him, that's enough for me. I will definitely be back to stay.

"Perfect Location, great bar and restaurant on premises"

5
19/11/2018

The Abbey is a boutique hotel with very small bedrooms, but when you are in Bath you shouldn't be spending much time in your room anyway! The downstairs ArtBar is great - best Gin drinks I've ever had and nothing on the bar list will break the bank. The location is perfect, I prefer location over rooms. If you are someone that needs a large room with closet space, this is not the hotel for you.

"Good location but,..."

3
15/11/2018

The room was very small, no hanging space, only room for one bag, no fridge and the bathroom was so old and tired, with mold bits in the corner. Very disappointing really, after travelling 14 hours to get there. There was no wifi for 2 days, and you could hear the people out on the streets, drinking and yelling way into the night. On a positive note it was central to the town, shops and station, ... and the breakfast was more than adequate and very well presented.

"Very disappointing "

2
13/11/2018

We stayed here Saturday night and at £260 for one night we were expecting a great stay, unfortunately we were completely let down. The staff are disinterested , and for a superior double room it was not only tiny but also really old fashioned. There was a hole in the desk, the walls were dirty, and the bed was two singles pushed together. I understand this is common in hotels but there was not even a topper over the two mattresses . I had to go down to reception ,got handed a new topper with not even an apology and put it on ourselves. The “bottle of wine in room on arrival” was missing and when we went down to reception to ask about it got sent to the bar to get one and bring it back to the room. There was no water in the room, to be honest it was as if they forgot to get the room ready for us. The breakfast the next morning was tasty, but had to wait 20 minutes for anyone to come take our order. The only compliment I can give is that the bar staff were amazing, so helpful, really good fun and couldn't do enough to make sure we were having a good time. Reception staff didn't ask how our stay was on check out, took the key card and went back to stare at the computer. Brilliant location but completely overpriced for the standard of hospitality provided.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Laurand, Thank you for taking the time to write a review on you recent stay. I am sorry to hear that the stay was disappointing and several parts of your stay were not to the standard you expected. I can understand that the service you experienced was not to our usual standard and this will be review to ensure all of our guests receive the service and hospitality they deserve. Thank you again for your feedback and we hope that if you visit Bath again you give us another chance to show you the experience we strive to give all of our guests. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Small is small"

3
08/11/2018

Stayed here for two nights. When it says small double - it really was small - no wardrobe, open bathroom (though to be fair that is disclosed on room details). As someone else states in a review you can also hear the banging of door/s from area above. First morning the steam from the shower triggered the fire alarm - not that anyone bothered coming to check, but we figured it out after a few minutes. The room was warm, but you can't have the window open as noise from a series of vents outside window pretty bad. In hindsight I would recommend booking bigger room as wasn't a great experience, which is a shame as location and rest of the hotel is great. Sadly front desk didn't ask us about our stay when we booked out.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Nick, Thank you for your feedback on your recent stay with us, I am sorry to hear that the steam caused the fire alarm to trigger and this was not investigated by the duty manager which should have been done. We are very lucky to be located in the very heart of Bath and I hope if you visit Bath again to stay with us in one of our superior or deluxe rooms which offer a more spacious area to enjoy. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Disappointing"

3
06/11/2018

This hotel is well situated in the heart of Bath and with easy walkable access to places of interest. We stayed for 2 nights which to us, was more than sufficient. Our room was not ready till 3.15pm and we were given a room that faced the front. Whilst we initially thought it was great that it faced the front but we hardly got much sleep as when night came, the noise from the people on the street kept us awake. We had room 109 which was near the staircase, so it was rather noisy whenever someone opened and closed doors. The room was not as clean as the wall near the bed was not cleaned when someone had spilled something on the wall, there were also small hairs on the bed sheet under the quilt as the sheet had not been changed. The heated towel rail and room radiator were not hot at all. The one positive was the buffet breakfast, which had a wide variety and the cooked breakfast was served promptly.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Kathy, I appreciate you taking the time to write a review on your recent stay, it is sad to hear that you did not enjoy your stay and that there were parts of your stay that did not meet you expectations. Our hotel has an excellent location and we are right in the heart of Bath, for this reason occasionally we experience noise from passers by during the day and at night which is unavoidable. I have passed you comments onto the housekeeping team as we pride our selves on the high cleanliness standard of our hotel. I am glad to hear that the breakfast was enjoyable and you were served promptly by the staff. Thank you again for your feedback. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Visit in October"

3
06/11/2018

Booked a standard room, needed a bit of TLC, paintwork needed some repair. No view, which was fine, a lot to see and do in Bath but room overlooked large extractor (from kitchen) noisy if in the room during daytime. Bathroom was disappointing too, obviously by marks on flooring there had been a leak at some stage..black mould on tiles and grouting, over bath shower, which would not stay in holder, so difficult to shower. Breakfast was fine but not outstanding, buffet quite basic, had to ask for orange juice. Bonus point was that they held onto our bags for us as check out is 11.00am. Also reported to reception that no lights working in corridor leading to room, said they would check, but they were not sorted during our stay. Booked as a Birthday Celebration Weekend so came away slightly disappointed.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Mandy Jane, Thank you for your comments, I am sorry to hear that the standard of the room was not the the high level we strive to provide our guests. I have passed on your comments in reference to the room and we will look at improving as soon as possible. It is a shame that the stay was not the Birthday weekend you expected but we appreciate all feedback and will take on board the comments as we look to further improve our guest experience. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"30th anniversary party, fantastic staff."

5
05/11/2018

We held our 30 th wedding anniversary party here on 3rd November. We chose the hotel for its location and individuality of the event space, The Escape. We were not disappointed. The staff were amazing ,both in the planning stage and on the night. Nothing was too much trouble and many guests commented on this as well as the quality of the food which was both tasty and plentiful. We stayed at the hotel and certainly cannot share the view that breakfast was disappointing. It came speedily and was of a high quality. Our guests who stayed commented the rooms were a little small but that it was not a problem for one night. All I can say is that the party was a huge success due in no small part to the service we received. Thank you to everyone.

"Give us a chance"

5
05/11/2018

Stayed at Abbey Hotel Bath from the 1-4 November We were so concerned,after reading the recent trip advisor reviews .that I phoned reception. Fleur the receptionist couldn't have been more friendly or helpful.She said “just give us a chance' We were welcomed by Peter,the smiling,friendly manager Room 111 was clean with everything that you would need ,and overlooked the front square. We had no disturbance from noise. Very comfortable bed with pristine linen. Bathroom had good facilities with walk in shower. Water was always hot and we had soft towels Bottled water in room which was replenished on a daily basis as were the biscuits! Breakfast was good Perhaps it would be a good idea to employ a person to just clean tables and relay.? Although the breakfast room was really full we were quickly served. The tables are quite close together. Hotel location is excellent. 2mins to river. 5mins to Abbey and pump rooms. Hop on and off buses start outside. Tourist Office 1 min. We can only say that we had excellent 3nights with breakfast and would certainly return again. Thankyou

"Not what I imagined"

2
24/10/2018

Although the publicity photos show quite a grand frontage, the hotel actually has a tiny foyer and small bar, with no other public areas. The restaurant, in flush of the busy season, was closed for renovations, so we were forced downstairs into some sort of nightclub for breakfast. This was without charm and, true to nightclub form, featured deafening music ( which only the staff were enjoying ) and indifferent staff. Getting a coffee was a task and the scrambled eggs were a mix of light yellow and black in colour. No one on the staff seemed concerned about this. The room was barely 4 star in feel and, to finish off a perfect stay, we were on the front and enjoyed constant disturbance from Bath's many drunks going past the window at all hours. The entrance of the hotel also always had large piles of rubbish out on the street, waiting for collection. Reception staff tended to keep themselves very busy and rarely acknowledged us as we walked past. Not the elegant city or friendly hotel experience we had imagined.

"Great Location"

4
23/10/2018

Stayed here 2 nights in a standard room. For visiting Bath the location of the Abbey Hotel could not be better as short walk to the Abbey, Roman Baths and shops. The bus station and railway station are also just a few minutes walk away. Out standard room was clean and tidy, the bathroom whist large and clean could have been better as it was in need of refurbishment. Unfortunately we had no view from the window but when you are in the centre of Bath get out there and explore, Excellent breakfast and cocktails

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear NeilT, Thank you for taking the time to provide some feedback on your recent stay. I am happy to see you rated us 4/5 on TripAdvisor and that our location was a stand out benefit for your stay and you found the room comfortable and clean. I will pass on your thanks to the bar and restaurant team and we hope to be welcoming you back to the hotel on your next visit to Bath. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Disappointing!"

2
22/10/2018

Over priced for what the hotel offers. Mediocre service, tiny rooms and dated decor. You can find far nicer hotels in Bath within the same pricing bracket. A good location and breakfast but disappointing overall!

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Katie, Thank you for your comments. I am sorry to hear that you found the room small and dated; we feel our rooms are appropriately described and are a good value for our location in Bath. I am glad to hear you enjoyed your breakfast and will be passing your thanks onto the restaurant team. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Extremely disappointing"

2
22/10/2018

My husband and I stayed at The Abbey hotel for two nights in October. I had booked a "double deluxe" room in July, specifically asking for a top floor room with city views. On booking the room, I received an email from the reception team confirming that they would prioritize our request when allocating rooms the day before. It was therefore surprising on arrival to be directed to a dingy room in the basement, with views out over scaffolding. I spoke with the two ladies on the front desk who said that not only were there no top floor rooms available (after checking my booking and muttering "the room's been changed twice...."), but none with a city view at all. I was then shown a different room - not a double deluxe - which was on the second floor, and in a pretty poor state of condition. My husband then tried to speak to the reception team who miraculously found another room, on the ground floor, but which was a little better than the other two. You had to walk through the restaurant and down a smelly staircase to get to it (or up two flights of stairs, across a corridor, down one flight of stairs, another corridor, one more flight of stairs...). The reception team were singularly unable to explain why, having made a request for a top floor room with views back in July, this request hadn't been noticed or honored in October. With zero offer of anything to make up for this, we were really unimpressed. The room, once we were finally in, is basic. Two shabby blankets acted as a "throw" over the end of the bed. The bathroom claims to be new, but there was mold growing in and around the bath, the sink lacked essentials like a soap dish (so the bar of soap just sort of floated around on a glass shelf....) and we were only given about half a roll of loo roll with no spares. Our bed wasn't made and our rubbish wasn't taken away by house-cleaning - I'm not even sure they came to clean the room. If we were staying in a budget, cheap hotel then these are minor issues, but when you're spending nearly £250 a night, this is just unacceptable. Dinner at the newly opened Koffman's and Mr White's is fine - the serving staff is good and the ambiance is nice, but the menu is pretty uninspiring and the food was poorly presented and overpriced; the shepherd's pie had a nice flavour but was about 75% mashed potato. Breakfast the next morning was fine although as another reviewer has noted, very small portions. Overall, the hotel feels budget. Definitely not worth the money we paid to spend there and even had it been halved, I wouldn't return.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Katy, Thank you for taking the time to write a detailed review on your recent stay with us. I am sorry to hear that your stay was not an enjoyable one and many points of your stay were disappointing. We always try to allocate all of our requests but we receive a huge amount and this is not always possible. I apologise if that put a dampener on your stay and we are looking at other ways to improve our allocation to prevent guests being disappointed. Our housekeeping team service rooms daily and we have a very high hygiene standard. I have informed the housekeeping manager of your comments and she will investigate this to ensure standards are kept. I have passed on your comments about our new restaurant to the restaurant manager; as a new venture feedback is vital in providing the best experience at a good value price for our guests. Thank you again for your comments Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"Excellent Allround"

5
20/10/2018

Book in to the Restaurant and feast! We booked as we has been here before, with my mum Isabel. The location is so central to the train station and places to see. The hotel is well kept and comfy. Lovely staff, from the rececptionists to the restaurant. Great Service. We were impressed there were michelin stars on the restaurant and we where not dissapointed, it was also great valve. On the next table a child celebrated his 1st birthday, delightful. The waiters and waitresses were very skilled and friendly. The view also was excellent, the weather being mild we could of sat outside, in great comfort. We shall return as it's a wonderfull cental and great package, the art bar was also lovely.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Kingdomkid, Thank you for your comments on your recent visit to us and compliments of our new restaurant. I am happy to here that your expectations were exceeded and that you are looking forward to your next trip. Kind Regards Peter Macey-Welsh Front Office Manager

"In the Shadow of History"

4
17/10/2018

A Georgian Town house extended and converted into a modern, bistro hotel, the Abbey is a bit of a dichotomy. We stayed at the Abbey for a few days in April while visiting Bath. Our room was well appointed, with a beautoful bsthroom and a gorgeous view over the city gardens - as well as a very odd purple sofa! The in-house bar and restaurant are innovatively decorated, with a good range of food and drink - the cocktails are fabulous. Staying at rhe Abbey, things to consider.: 1 - Location. Fantastic city centre location 5 minutes from everything. That does mean no parking 2 - Expense. While we enjoyed the Abbey, it is expensive and we had a fabulous time later in the week staying at 2 "less exclusive" hotels, that were at least as good as the Abbey but for less than half the price. Overall a lovely place to stay and a great location to explore Bath from.

"Central location"

4
16/10/2018

I was slightly apprehensive after booking the Abbey hotel for a 3 night break after reading some of the recent reviews, but need not have been. The hotel is not a big chain hotel but I liked that it was more boutique like and less big. It's in a great position, within walking distance of all of Baths sights and literally a minute from Sally Lunn's and just around the corner from the Roman Baths and Abbey. Yes, the facade may be slightly tired looking but our room on the 3rd floor, although small was quirky and cosy. Yes, there was no wardrobe but I was able to hang a few clothes and to be honest for 3 nights it was not an issue keeping jeans etc in the suitcase. The bed was so comfortable, and it was a nice touch having a kettle and refreshments/biscuits in the room and water. We paid for breakfast and can say this was our only disappointment. Not the food itself, it was great to have help yourself toast, juice, pastries, cereals etc and then be able to choose from a menu from a full English to a sausage bap, it was the service that let it down. The first morning we were shown to a table and bought out our tea and coffee, we ordered our food but were then forgotten about. There was only one other table busy when we ordered, but the whole room then started filling up and I noticed people who had come in after us were being bought their food. I had to ask where ours eventually. The second morning we got shown to a table but got given no food menu or asked for our choice of drinks. Again I had to ask.The final morning we got our breakfast but our drinks were forgotten and each day I also has to ask numerous times for ketchup. I could understand human error for one day but all three laughable. There seemed to be no structure to the breakfast service. Usually you arrive and are shown to a table and your drinks order then taken but the small Italian girl who seemed to be running the show was all over the place. I don't think it was just us experiencing these issues as another couple were sat near us and were also waiting a long time and I could hear them saying they were losing their patience. Other than this the hotel suited our needs for the weekend perfectly. It's location was great and was,the reason we chose to stay here

"Good location but could be better"

3
16/10/2018

The booking experience was good, the lady on the phone couldn't have been more helpful. We managed to park immediately outside while we took our bags inside and then parked the car. Jockey parking would have been nice but you can't expect that at their prices. The room was disappointing, in the attic, a double room but really only big enough for one. Cost £160. The breakfast was not good. Husband had lunch there and sent the cauliflower soup back as it didn't tase of caulflower. I think the management needs a shake up. They have a brilliant location and should be making a stay there a good experience.

"shabby and overpriced"

2
13/10/2018

extremely disappointing hotel for £202 a night. We got the smallest room (No 120) according to the reception but nothing warned us of the disaster ahead of us. Bathroom very old and with mould in all corners. one bedside lamp was not working, no cupboard. The window looked onto a rooftop fire escape. Indeed a "very small" room, leaving approx 20 inches space on each side of the bed. The pillows were made of concrete and both my wife and I woke up with backache. The highlight was a good water pressure in the shower ... after complaining in the morning we were told that all rooms will be renovated in the coming year...this made us feel much better.

"The bath dungeon experience"

1
12/10/2018

The room is so small the door cannot open fully because it impacts the bed. The view out the window is blinded out by opaque stickers. Very little natural light. No wardrobe. No desk No parking. The kettle does not work. The bathroom smells of mold. The check-in experience was rushed as they had a coach-load of tourists arriving. My father booked the hotel in advance in the expectation we would have three rooms close by. (one person in the group is disabled). Unfortunately this has not been possible. have to take a rather circuitous route to get to the room up and down stairs. We have paid 450 for each room for 2 nights. Obviously i am not impressed. It is not the worst hotel i have ever stayed in, but it is the worst value.

"Abbey Hotel Bath"

1
08/10/2018

Even though we had booked a superior double room, there was no wardrobe, only 5 hangers in the corner above a table. Also no drawers to put any underwear. We stayed 4 nights and had to keep our clothes in the suitcase. Parking in a nearby car park is expensive.

Peter M, Front Office Manager at Abbey Hotel, responded to this review
Dear Traveller, Thank you for your feedback though I am sorry that your expectations were not met during your stay with us. As a hotel we do not have wardrobes in our rooms and provide hanging space for items. Parking in many city centres is expensive and this is not something the hotel can influence as all car parking facilities in Bath are owned and managed by the Bath council. Thank you again for your review. Kind Regards Peter Macey-Welsh Front Office and Reservations Manager

"Birthday treat "

3
07/10/2018

My sister booked this hotel for 5 of us for my mother's 85th birthday weeks ago and explained that we would like the rooms next to each other we booked the superior doubles . we were told we could check in at 3 pm ... we arrived early and told the rooms weren't ready and shouldn't be to long so we had a drink in the bar and waited and waited to be given one room at a time , now 4.30 and at long last ready not good to be told they were short staffed and hadn't the staff to clean the rooms and even the reception staff had to help out .. I call that BAD MANAGEMENT.....ummmmm not sure where the word superior comes from very standard double rooms over looking the busy square , the corridors were pulled high with dirty linen I have never seen anything like this ,,, one of our rooms smelt of cooking as it was over the restaurant so we asked to be moved also only 2 of the rooms were together and we did ask weeks ago to all be together they were definitely not superior we had to keep the blinds closed as you could see in our rooms from the street and the buses passing that was the rooms ... well the restaurant another story my sister visited the hotel the week before to organise everything she arrived early in the day with Balloons and a cake for my Mum she chose the table and gave the staff the balloons! When we went into the restaurant no balloons the waiter hadn't a clue what we were talking about when asked where they were he fetched the manager to say oh I'm sorry my fault I forgot ! Forgot is not good enough ... the restaurant is a shambles the menu was very limited starters pumpkin soup no pumpkin soup it's now cauliflower fish chicken or lamb but wait for it no fish to be told oh we only had two portions and they had gone umm well lamb or chicken to be told oh we are limited as menu changing in a day or so ... if we had been told earlier we would have gone elsewhere as when it did arrive food was cold by now we just laughed as it was a complete joke and made the best of it we were all so embarrassed for my mother's special day .... We won't return in a hurry all the places to choose from as well

"Great location!"

4
07/10/2018

The hotel is in a great location! 5 minute walk from Bath Spa train station, 2-3 minutes from the Roman Baths, 10 minutes to the Royal Crescent, not far from the sky-line trail. The bed was comfortable. Shower water pressure good, helpful staff. Certainly there are imperfections but nothing unexpected in an older building. The street noise can be disturbing. Numerous tour buses and a few nearby bars can bothersome for sleep. Our room faced the square and was directly over the entrance. A fan in the room did help drown out some of the noise (along with earplugs). Bring earplugs and/or get a room facing the back if you want the best chance for quiet. We felt the location was worth any drawbacks and would happily stay again.

"Good location"

4
04/10/2018

This is very near Bath Abbey, Roman Baths, famous tearooms, Visitor Information Center, City Sightseeing bus stops, M&S, and a meeting place for small group tours. Very convenient for sightseeing. And maybe 5 min. walk from the railway station. Staff were friendly and kind to check the schedules of our trains. We stayed in a Standard Double room facing a square on the 1st floor. I thought it had some needs to be improved. 1) Upper window was not completely closed. A maintenance staff closed it with his all strength. Once closed, we had to keep it closed until the checkout. 2) No fridge and no in-room safe. (I had known it as a non-air-conditioned room) 3) Noisy drunken voices from the front square made me awakened around midnight. 4) The toiletries here were not my cup of tea. 5) A bulb of a chandelier was out during our stay. ****** Our England trip started from Bath, from this hotel. On the whole, the stay here was fun.

"Drinks "

5
04/10/2018

Used the bar here for drinks it was great the interior is interesting to look at and the drinks great. You also sit outside here which is great one day may try the hotel and the food. Location is very central

"A family get away including the dog!"

5
04/10/2018

We stayed here as they accept dogs and we needed somewhere close to the center. Knowing bath well, we knew this was a fab location. Slightly annoying that the hotel dont have an parking facility but this didn't put us off. The staff were so nice with our cocker spaniel and our 6 month old daughter. They made sure we were comfy and had everything we needed. The breakfast was simple but effective. The staff were all pleasant and we really enjoyed our stay. The room was so hot as the UK was going through a heat wave and they provided us a fan, however being so central it was very noisy with the windows also open. Although the room was small it had everything we needed.

"Perfect Hen Party"

5
02/10/2018

We hired out one of the hotels function rooms for a daytime activity and a three course dinner later that night, it was perfect! The service I received through the planning and on the day itself was second to none. The hotel is beautiful and well kept, the food was seriously good - I am very impressed and will be going there to eat again. No hesitation in awarding everything about this place 5 stars!

"Great hotel"

5
01/10/2018

Me and my wife stayed 3 nights in this great hotel. Room was bigger than expected, which was nice suprise. Staff was nice and breakfast was very good and very english. Would stay in The Abbey Hotel again.

"Great location"

5
25/09/2018

Loved this hotel, its a great location and good value for money. The breakfasts are nice and the staff very friendly and kind. They are helpful in letting you know where to park as its a little distance from the hotel. The property is clean and well run, the front of house staff very efficient and well mannered. Every thing in bath is close to this location so its great as you don't have to walk far. I would highly recommend staying here

"Slow start, but a nice stay overall!"

4
23/09/2018

When we arrived around 3:00PM, we were informed that our room was not ready due to a late linen shipment. Although we enjoyed the crafted cocktails in the hotel bar, our room wasn't ready until about 4:30PM. Our room (301) was a bit small and warm, but had a nice view of the Parade area in front of the hotel. Overall, a relatively positive experience in a fantastic location for exploring the main attractions of Bath.

"Comfortable Place !"

4
20/09/2018

The Hotel is in a great convenient location. Very close to all main attractions in Bath and closer to good restaurants. We stayed one night, and the room was small but comfortable for a few nights. Very friendly and helpful staff. Pricier than similar hotels around Bath, book early to get a reasonable rate. We traveled by train from London and reached Bath early. Since the hotel is in the center of the town, we left our luggage at the reception. All site seeing tour buses starts in front of this hotel. If you are planning to visit Stonehenge, spend one night at Bath and take next day early morning tour.

"Terrific Location!"

3
17/09/2018

This hotel's location could not be better. It is surrounded by small shops & restaurants, and it is a 5 min. walk to the Bath Abbey & the fantastic Roman Baths. Service was pleasant & professional. The free breakfast was very good, and included several hot breakfast plates that could be ordered. The only complaint we had was that wifi in our room was non-existent, weak, and spotty. Our room was off the lobby, but wifi was only accessible in an area 3 ft. from one wall of the room. My husband found the lobby had wifi, but it was small with no chairs, so he stood to do his internet!

"Enjoyable stay."

5
09/09/2018

Lovely hotel, great staff, excellent location - very enjoyable stay. Despite a problem with my reservation, which wasn't dealt with particularly well by reception/reservations, I then spoke to Peter who resolved the problem in a very professional manner. Thank you Peter for your help - I look forward to staying at the Abbey Hotel again when I next visit Bath. Highly recommend this hotel.

"Yikes - dirty and nothing like the photographs"

2
07/09/2018

The hotel's photographs look great but he reality is VERY different!! The hotel gives a dirty firetimpression - not from any building work going on but simply how old and used it was including grubby communal doors - and this got worse in our room. The room was old and worn, absolutely nothing like the photographs, to the extent that we feel we have been missold and hencd we will be twking this up with trading standards. First thing we noticed was that old blue carpet in the room had been patched up and consisted of at least 7 separate pieces, it wasn't clean. Second thing we noticed were brown dirt marks on the bathroom door and the panelling of the door hadn't been dusted in quite some time - that's obvious and without even looking at the even dustier door frame! The pillow cases had brown spot marks on them that looked like fly pooh marks. The bathroom sanitary ware needs descaling. Bedside tables hadn't been dusted either in at least several days. The room was poorly made, pillows not plumped out, not even laid out straight on the bed. The whole place was just grubby and unpleasant. Much better off going to a Premier Inn, at least they're neat and tidy and clean! These issues were not due to a cleaner doing a poor job on one occasion before we arrived, this is caused by POOR MANAGEMENT. The room is on the ground floor, and has a door out onto the pavement. This door has been blocked by some furniture but it still doesn't feel safe. Immediately opposite the hotel is a bar with live music. It's so noisy you might as well be trying to sleep in the bar itself. Right outside your window are people talking loudly, drunks etc. The hotel advertises iteself as dog friendly - my dog's bed is cleaner than this place. Definitely a hotel to avoid.

Peter M, Front Office Manager at The Abbey Hotel, responded to this review
Dear Bakje, Thank you for your comments I am sorry to hear that many areas of the hotel did not meet the standards we strive to provide all of our guests. Though some of the issues you have raised are out of our control like the noise from the local area we will be sure to rectify those that we can and ensure that our standard remain high. Thank you again for your review. Kind Regards Peter Macey-Welsh

"Quirky layout."

4
05/09/2018

After a questionable start (desk staff couldn't find reservation and delay in getting room) things improved. Rooms aren't big but ours was comfortable and clean. Word of warning -if you can't do steps l t them know. We had to go up 1 flights of steps, down a corridor in order to go down 2 flights of steps to reach our room. Quirky layout. Breakfast was standard buffet fare and coffee was quite good.

Peter M, Front Office Manager at The Abbey Hotel, responded to this review
Dear Nicole, Thank you for your review, I am glad to hear that you enjoyed your stay and I am sorry that there was a delay in your arrival. We would recommend guests to notify us of any difficulty with stairs as you are correct, the Georgian building has a 'quirky' layout and some rooms can only be accessed via stairs. I hope that you have the chance to stay with us again in the near future. Kind Regards Peter Macey-Welsh Front Office & Reservations Manager

"No surprise"

2
03/09/2018

Booked this hotel for a 2 night break to celebrate our 40th wedding anniversary location was good and first impressions were very good our room was good and fairly large and bathroom was good staff all ok. Our breakfast was a let down due to work being done in the dining room we had to go into a dingy cavernous place which was awful if we had known we would not have booked breakfast.when paying my bill on leaving found several items attributed to me which were deleted by the staff member,subsequently found out my sister had ordered and paid for a bottle of prosecco and chocolates to be placed in our room on arrival sadly they never materialised and hence the reason my bill was wrong they had put it on my bill ,my sister had to phone up and have her card reimbursed which all put a dampener on the occasion sadly it could have been a far better experience ,bit of a disappointment all round