Best Western Plus Hotel Gateway Inn & Suites,  Aurora

4.5/5  - based on 592 guest reviews.
800 S Abilene Street, 80012-3684, Aurora, United States - See map
+1 720 748 4800 +1 720 748 9145

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> Room 1

1 adult

 

Hotel advantages

  • Spa
    Spa
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 593 traveler reviews
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The award winning and newly renovated Best Western Plus Gateway Inn & Suites offers comfortable accommodations, great rates and the perfect location for business and leisure travelers, due to its proximity to the University of Colorado Hospital, Anschutz Medical Campus, Fitzsimmons Medical Complex, Medical Center of Aurora, Denver Children's Hospital, Denver Technological Center, Aurora Sports Complex, Dick's Sporting Goods® Park, Buckley Air Force Base and is just a short drive away from downtown Denver and the Denver International Airport. Ideally located along Interstate 225, The Best Western Plus Gateway Inn & Suites is just blocks from the Town Center® of Aurora Mall, major retailers such as Walmart® and Home Depot®, and several restaurants such as BJ's® Taphouse, Romano's Macaroni Grill®, Joe's Crab Shack®, Friday's®, Chili's® and Chick-fil-A®. Our newly renovated and well-appointed rooms feature new beds, new furniture with granite tops, new carpet, HD TVs, microwaves, refrigerators and the fastest and most reliable complimentary high-speed internet available. Guests of the Best Western Plus Gateway Inn & Suites will feel right at home while on the road for business, family or fun. Other amenities at this Denver International Airport hotel also include a complimentary, expanded full hot breakfast, free cocktail hour every Monday through Thursday, secure business center, heated indoor pool, relaxing hot tub, an on-site exercise facility, free access to Prestige Fitness Health Club and fresh baked cookies every afternoon in the lobby. Our friendly and helpful staff is standing by to help make your stay in the Denver area as pleasant and comfortable as it could possibly be. Delivering superior customer care is our mission and our passion, which keeps our guests coming back. We have been awarded the Tripadvisor® Certificate of Excellence award 6 years running!

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Room 1

Guest reviews


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based on 593 guest reviews
Certificate of Excellence
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
317
Verygood
 
170
Medium
 
65
Poor
 
27
Horrible
 
14
Business Business 126
Couples Couples 120
Family Family 254
Friends getaway Friends getaway 29
Solo travel Solo travel 42
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Gateway Inn & Suites,Aurora
  • 5
    « Staying in Aurora CO. »

    Very friendly and attentive staff. Clean rooms and tasty breakfast every morning. This property is close to family, but gives me the privacy I like to have when traveling. The spa and swimming pool were a great addition to my stay and the pool area was neat and clean. the pool and spa appeared to be well maintained, although the spa timer wasn't working on this visit. The spa worked great temperature for and aching back, but like I said the timer didn't shut the spa off which is a handy feature if you're only looking to stay in for 15-30 minutes.

    3
    « Best western Gateway »

    Chose this because I always use Best Western and this was newly remodeled. The beds were soft and jacuzzi and tv didn't work. Highway noise was a problem. Couldn't shower or get in tub due to high sides of Jacuzzi and lack of grab bars. Breakfast was nice and so was staff and other parts were nicest it could have been great but was disappointing.

    2
    « Billing »

    The room was clean and comfortable and the services were good. I booked the room for the week for business and was quoted a price for the week. upon checking out at the end of the week, the clerk had to be woke from his nap and he sent me a receipt by email for $70.00 more then I was quoted for my stay. When I called him from the airport to go over the over charge he act like there was nothing he could do and had no answer for me for the over charge. He just wanted to push the problem back to the booking agent and yet they are not the ones that over charged me so why should they be the ones to have to fix the problem?

    3
    « Hotel has gone downhill since our last stay »

    This hotel has Direct TV, but there are not many channels (there used to be a lot). The exhaust fan was very noisy and the tub faucet was loose and would fall on its own, making the water very hot. I reported the faucet and fan and they were not repaired. We've stayed at this hotel for three years and it is no where near the quality it once was.

    4
    « Bright spot »

    If I judged by service, friendliness and attitude of the staff this hotel is a 5 star, but I don't. The bed and bright highway lights shining into room 309 is not a good thing. The breakfast was very plentiful and had many choices but the eggs are not good. So, the staff gets a 5 star and the facility is lucky to receive a 3. The elevator is sketchy and the staff told us a part was ordered to fix it but I still took the stairs when possible.

    5
    « Best deals »

    Had to be in Aurora for doctor appointment. Best Western had the best deal and great accommodations. Rooms were clean and had daily house keeping. Good breakfast selection with the complimentary breakfast. The food was hot and fresh. My kids loved the indoor pool.

    4
    « Functional and friendly but a bit tired »

    Free parking which is always a good start, followed by a friendly welcome. Check-in was efficient, hassle free and quick. There was a lift to all floors. Room 301 was a large double Queen room which had plenty of room despite the two beds. Besides the normal furniture the room had a; safe, hair drier, iron and ironing board, all in the wardrobe area which was a rail behind a curtain, large flat screen TV, ice bucket, fridge, microwave and coffee maker and the coffee wasn't bad. The view from the window wasn't that inspiring but ok. For someone with a replacement hip the step-in, step-out low bath was a real bonus. The over bath shower had good pressure. The Queen bed was comfortable as were the pillows. I love a cool room, so having air conditioning was great. Having a couple of the sports channels on the TV would have been good but other than that, the TV was ok too. There was a small pool, which was a touch on the cool side but fine once you got in plus a hot-tub which was great, there was also a small but functional gym with cross-trainer, treadmill and bike. There is no restaurant or bar at the hotel but there is a Manager's Reception Monday to Thursday with some great local beers, wine and snacks, there is also a vending area for drinks and snacks outside of these times, as well as a rack of sweets next to Reception where water is also available, at all times, for $1 a bottle. You are given details of nearby restaurants, all of which offer a discount when you show them your key card. At least 3 are less than 10 minutes walk; the Guadalajara Family Mexican Restaurant which was good, reasonably priced with friendly staff, though take care not to over order as the portions are very generous (I over ordered - loved it but stuffed!), Fazoli's, a fast food pizza pasta place, which I walked into and walked back out of because I wanted to eat in a 'real' restaurant and went to the Bua, serving traditional Thai cuisine which was also good, reasonably priced with friendly staff. Don't worry about the spice, they will cook to your taste from heat level 1 to 10. However, if you want to fend for yourself and use the microwave there is a Wallmart directly behind the hotel. I had an issue with the TV but the guy on Reception came up to the room and sorted it really quickly. He, like all the other members of staff, were really friendly and very helpful throughout my stay. Breakfast was buffet style with plenty of choice. Drinks; milk normal and flavoured, 2 x fruit juices, coffee, teas and water. Hot food - every day; scrambled eggs, biscuits, gravy, tortillas, potatoes and either bacon (American style bacon is always too well cooked for my tastes) or sausage (burger style) alternating, plus there was always; fruit, various breads, muffins, yogurt etc, all of which was pretty good. The only slight criticism I have was that the fixtures and fittings seemed a bit tired and a little dated, though all were fully functional and fit for purpose. Overall, friendly and helpful staff that made it a pleasure to stay.

    5
    « Great value .. Great staff »

    This Best Western is centrally located with restaurants and shopping close by. What really makes this place great is the staff. Combine that with a good breakfast, Mgr. happy hour and comfortable room and you have a winner.

    4
    « It's the pluses that count! »

    When visiting family in Aurora, I checked into the Best Western Plus Gateway. A friendly employee greeted me with a smile, a warm cookie, a travel bag for being a BW cardholder and a room key. The room was clean and updated with a refrigerator, coffee maker and microwave. I woke up refreshed after a comfortable night's sleep and enjoyed breakfast in my room. I look forward to spending future visits at this Best Western Plus.

    5
    « BW Becoming My Fav!!!! »

    Stayed on 1/17/18 Truck parking (at Sam's Club, right next door, not a long walk.) 100% non-smoking, Room was nice!! Very comfortable bed! Very spacious room! Mid -fridge, in-room safe, microwave, coffee maker. Good water pressure in the shower with a good supply of soaps and shampoos. DIRECTV with a good selection of channels. Alexander at the front desk was very nice and very informative! He checked us in in a speedy but not rushed manner. He answered all our questions and had a very positive attitude. Apparently he REALLY likes his job! They also had ...and another reason BW is becoming my fav, a free pretty full breakfast. Do they have everything and do cooked to order? No. But they do have a great selection that when "MacGyvered" and mixed with other things, you're going to be full when you leave. Most of the ones I have been to have... Pre-made cheese omelets ...despite my description wording they're pretty good. Bacon, Sausage, Sausage Gravy, Potatoes. Cereal, Bagels, Muffins, Biscuits, Yogurts, and juices. Cream cheese, butter and all the fixin's. Depending on the location you either get waffles or pancakes if I remember correctly. Keep this up BW!!!! I'm heading back out on the road tomorrow and you can bet I'll be looking for BW and BW Plus locations a long the way!!

  • 5
    « Zoo trip »

    Elevator seems old and rattles but it got us up and down safely. Nice place to relax in hot tub, and swim in the cold refreshing pool. Nice breakfast with bacon egg and potatoes. Room was ok no fitted sheets but clean and comfortable.

    5
    « Alexander The Great »

    I want to say that Alexander at the front desk was amazingly helpful! He is kind and courteous. Will stay here again! Pleasant and comfortable stay! Loved the complimentary happy hour they offer to their guests!

    5
    « Absolutely fantastic from start to finish. »

    Traveled to aurora on short notice. Rooms were affordable and clean. I was worried about the quality of the room I would receive on such a tight budget. But everyone was very helpful. Especially Rich Sherman at the front desk I had to extend my stay more than once and he made the whole process easier than I could imagine. He made sure I knew what my rate was and what check out policies were so there were no question policies left unanswered. Thanks rich. You took my stay from good to great. Will be back for any lodging needs while in aurora.

    5
    « Holiday in comfort »

    This place was awesome, the staff was exceptional. Helpful, comfort, quiet and welcoming. Terrific choice for staying in the Aurora area. There was some noise from inconsiderate guests checking in late, but that happens. Some people are just that way, no respect for others. But, the rooms comfort, food and hospitality were impeccable. Thank you Kyle, Sandi and all the staff.

    5
    « Very impressed by the stuff and how clean!! »

    Amazing staff is super helpful and the costumer service is amazing. I am also very impressed by how clean everything was. We had a wonderful night stay and would come back again. We really enjoyed having a Starbucks in walking distance

    5
    « Close to shopping and transportation. Staff was very friendly »

    The hotel was very family friendly indoor pool and exercise room. Clean and convenient place. Nice place to enjoy, friendly staff and get away. Some stores and restaurants are within walking distances. There's a rail system nearby will provide services to downtown and the airport. But only downside is no direct shuttle to the hotel. All is good!

    5
    « Awesome Hotel »

    This hotel is located near Aurora and offers great rates. There breakfast is awesome and very filling. You can choose from a hot breakfast or just have cereal, fruit, etc. The rooms are nicely furnished and accommodate your needs. I would recommend this hotel for a couple or families.

    5
    « A wonderful night's stay »

    We booked a room at this Inn on a trip to see family in CO. After a long day's travel, the BW was a welcome respite.They have excellent staff, pleasant lobby, snacks and a hot tub. We enjoyed a good night's sleep in comfort, warmth and safety. We highly recommend this Inn

    4
    « Great hotel »

    We stayed for one night. Friendly, helpful employees. Dog friendly. The only thing I would add is a place to eat dinner in the hotel . Breakfast was wonderful. Rooms and hotel were clean. Nice, quiet place to stay.

    4
    « Great Hotel-Kinda smokey »

    We stayed here many times for week long stays while our child was at the hospital. Great value for a hotel. The food was always good, the rooms were always clean, the pool was always warm. Friendly staff. Comfortable beds. It's right around the corner from stores and restaurants and is just off the freeway, but is still quiet. We've stayed there literally months and I can't recall a single time highway noise was a problem for us. It takes me about ten minutes to drive from Children's hospital from the hotel. The only bummer is that the last few times we've stayed there, our rooms have stunk to high heaven of smoke. When we asked to be moved, management was just shuffling ozone machines through the smokey rooms for the next guest as their way to mitigate the smoke smell. :(

  • 5
    « Great Value »

    Excellent guest service! The staff is very welcoming and always helpful when it comes to questions about the area. Sandy is outstanding and goes the extra mile for the guests. I highly recommend this hotel!

    5
    « Nice clean hotel »

    This hotel was nice and clean and close to Children's Hospital. I would recommend this hotel. The staff was friendly. I chose this hotel due to the high rating and value and I was not disappointed. The beds are nice too.

    4
    « Aurora CO Best Western »

    We were very impressed by the friendliness of the hotel staff. The check-in clerk was very accommodating in providing all the information about the hotel and the surrounding area. Our room was very clean and comfortable. The morning breakfest was very good. Great location and we plan to stay there again.

    4
    « Good value, comfortable and friendly »

    I used to stay near the aiport until I stumbled up this Best Western. It is still convenient to DEN and I-70 and a good value. I stay here when visiting family. Besides being comfortable, friendly and providing a light breakfast, there is shopping and restaurants nearby. I've had extended stays twice and will keep returning.

    4
    « Excellent hotel with terrible wifi »

    The review title says it all. This is a clean, comfortable hotel offering excellent value for money. It should be a five-star choice. But having a "high-speed internet" system that is not only slow, but mostly offline, is simply inexcusable in this day and age. Also, the safe did not work. Turns out they turn it off to save the battery, but no one told me and there was no sign to explain. So minus one star.

    5
    « Best Western Gateway in Aurora Ideal for Denver Visitors »

    This hotel is conveniently located near Denver's airport and maintains the highest quality of customer service. The indoor pool is spacious and the hot tub is magnificent. Shopping centers, restaurants, and movie theaters are nearby. Denver Tech Center, Greenwood Village, and Downtown are less than a half hour away. The people are very friendly and helpful.

    4
    « A wonderful experience at BW Plus »

    We arrived THANKSGIVING nite tired after a long day driving and visiting. Arrived at Best Western Plus Quick service, very nice king room comfortable bed good nite sleep. Nice pool and spa. Great breakfast good staff!

    5
    « Excellent »

    Hotel is very clean. Quality of hotel is excellent. Good got breakfast. Nice pool & spa. Located next to Aurora mall. Free parking. Rooms very spacious and clean. Room service did a great job at cleaning out room everyday when we stepped out for day

    5
    « Helpful staff »

    Thank you to Sandi for being so patient with me making various changes (dates,# of people )to my reservation. She also provide treats for my granddog..which she appreciated. The entire staff was very cordial and the breakfast was wonderful as usual. See you on our next stay

    5
    « Awesome Hotel - one of our favorites »

    The staff is amazing at this hotel. Always greet you with a smile and go out of their way to help. We stay at the Best Western Gate Way for trips to Children´s Hospital. It is close to the hospital, lots of shopping and restaurants so very convenient.

  • 5
    « Thanksgiving 2017 »

    Sold my home and checked in for 3 nights ended up staying 2 weeks. Everything was perfect. I didnt have to cook or clean for my family and was able to swim, work out , meet my fellow neighbors. Felt like a family. Not to mention the breakfast, coffee, wine daily. The staff has helped us thru my transition. I would like to mention Richard and Alexander, wow. Sandi and David, thank you!! And all the housekeepers were professional , clean, pool clean and laundry. I plan on booking BW for my trip home to TX.

    5
    « Great Expierence »

    Pleased with the cost and quality of the room we had. When we first arrived and got off of the elevator, we noticed a strong odor of cigarette smoke. We told Richard at the front desk and he promised to do his best to find where it was coming from since this is a smoke free facility. When we came back from dinner that evening, the smell was gone and we had no other issues at all. Great place to stay!

    4
    « It fulfilled its purpose. »

    I stay at Best Westerns because of consistency. Good quality for the money, and because they serve breakfast. This particular property was no exception. It was a good location for what I needed, at a competitive price.

    4
    « Good choice near the airport! »

    Hotel seems smaller than most but clean and comfortable. Rooms are in good shape and the beds are quite comfortable!! Shower is a bit weak but has lots of very hot water! Elevator is terribly slow but gets you there!

    5
    « Great Hotel »

    Staff was very welcoming, especially since it was my first time in the state of Colorado. Location was close to everything, malls, restaurants, airport etc. Breakfast was better than most of the hotels I've stayed in.

    5
    « Excellent overnight stay with friendly staff and newly remodeled »

    Great place not too far from airport to stay when visiting Colorado. Plenty of restaurants and shopping nearby. Close to Costco and Sams if you are wanting to pickup groceries for the week. Excellent breakfast options. Newly remodeled rooms.

    5
    « Always a Pleasure »

    Though we've stayed here before, we arrived without a reservation, and were given an excellent rate. The entire stay was really pleasant--we love the breakfast and the manager's reception. Check out was easy, fast, and efficient, too. We'll definitely return.

    4
    « First time at best western »

    Reviews were good on the internet so decided to stay. Check in was easy and Richard was nice and efficient. Room was clean and large. We were on second floor and you could hear people in the lobby. Very noisy room. Towels were small, rough and thin. Water pressure was terrible. Bed was comfortable and so was furniture. Breakfast was similar to other hotels. The happy hour was a nice surprise.

    5
    « Customer Service »

    The rooms were clean and orderly. Breakfast was decent. Staff was beyond reasonably kind.My manager and I stayed here for two weeks... no complaints. I met the owner of the property, the on-site manager and so many other Best Westerners. They all were very helpful. Sandi at the front desk exemplified great customer service.

    5
    « BEST WESTERN AURORA. COLORADO »

    This location was an Excellent Choice. Whether for leisure, recreation, business, or family medical at the University of Colorado, Denver this location has alot to offer. Indoor pool, lovely lobby for relaxing, spacious rooms, efficient housekeeping staff, excellent customer service, sumptuous breakfast daily. Shopping & dining can be located in any direction. Thanks for everything, JAV

  • 5
    « BEST! western indeed »

    I was absolutely thrilled with my stay at this hotel. My wife and I chose this hotel because it was close to a friend we were visiting. I had my reservations thinking it was not going to be very nice but gave in to my wife because of proximity and price. Well, color me embarrassed! The hotel was clean and bright, the staff was always a pleasure to deal with. The breakfast was hot and ready at 6:30am, cereals, bread/bagels/english muffins, Waffle station, eggs, bacon or sausage, potatoes, biscuits and gravy, etc. A nice pool (a little chilly) but my son didn't mind. our room was beautiful and the A/C was wonderful. i could not recommend this hotel more! we actually had a 3 day reservation at another hotel in Denver (Much more expensive but will not name names) from Friday - Sunday and we cancelled our Sunday reservation so we could go back to the Best Western and it was the best decision ever! This will be the place we stay if we go back to the Aurora area.

    5
    « Great hotel! »

    I could not recommend a hotel any more then this one! We booked through Expedia (who screwed up our dates) and the employees helped fix the issue without any hassle. The hotel breakfast was always hot and fresh. The rooms were very tidy and clean. Also you can't beat the free WiFi! The staff, especially Sandy and Alex, we're helpful, kind, and made us feel welcomed. Would definitely stay again!!!

    5
    « Pet friendly »

    Very nice hotel, is close to the Aurora Mall and many restaurants. I think the price is the best you will ever find on this area. The personal is nice and polite and the best thing is that this facility is pet friendly.

    5
    « Super Nice and Great Value »

    Our experience was top notch from the check-in to the check-out. Very professional and always willing to help. The property was a nice surprise. It was very well maintained and up to date. Would definitely stay here again!

    5
    « excellent stay »

    My husband and I made a quick trip to visit family in Aurora. We were referred to this hotel because others visiting them had stayed there and were happy with it. It worked out so well for us location-wise and our stay was so pleasant!

    5
    « Great Hotel »

    Right off the highway and close to Denver and aurora. The staff was very friendly and kind and able to assist in getting the best deal. The room was very neat and clean and maintained. It is more of luxury hotel if you going doing the on season of which doesn't end until the last week of October when the rates start to go down, but it is centrally located and good for a night after driving through six states to get there.

    5
    « Excellent Stay, Service and Value! »

    We stayed here during a family visit to Aurora. When we arrived, there were free snacks (pizza, pretzels/nuts) and drinks (free beer!) in the lobby which were welcome after a long day! Apparently they do this during the week for a couple of hours each evening (I think Monday through Thursday). There was an issue with the cable not working in our room (they made a recent change and the one in our room wasn't hooked up yet). Staff was at our door within minutes with the key to a new larger room! The breakfast buffet was included in the price making this an excellent value. There was a wide variety to choose from including hot food (Biscuits and gravy, eggs, make your own waffle, bacon) and the usual cereal, yogurt, fruit, bagels/toast. The breakfast room staff were very attentive and the room was kept clean and food offering refreshed regularly. I wish they would put a tip jar out for them, they worked very hard and did a great job! (We did slip them a tip but a jar would encourage other's to do so.) Our room and the common areas were all clean and updated. The lobby was very nice. There were bottles of water for sale at the counter for $1 which I appreciated as I was dealing with altitude sickness/dehydration. The room amenities (Shampoo/Conditioner/Body Lotion) were Pantene brand which was nice. The soap was typical hotel style which I'm never a fan of so I wish I had brought my own. They also provided make-up removal towelettes which was a nice extra. There is a coffee maker, fridge and microwave in each room. It's a great location for getting what you need during a trip and it's convenient to Denver. It's near several stores including a Walmart right around the corner and also many restaurants and take-out places (Sonic). This is the second Best Western we've stayed at in the last couple of years and we will definitely seek them out in the future as they are an excellent value.

    4
    « Very Good Hotel »

    Easy to get to, good location for shops and dining. Nicely decorated and we'll kept. Only drawback was we were on fourth floor and all vending and laundry ( which was in open Hall way) were on first floor.

    1
    « Don't try to check in early at this hotel! »

    I can't honestly rate the room because I never made it past the front desk. I had reservations for two nights for a pet friendly room. I arrived an hour early because I had forgotten about an hour time difference. I tried to check in at 1:30 and was told repeatedly that check in time was 3:00 pm. No offer to wait in the lobby, just told they would call my phone when I was allowed to check in. Since I had a pet with me, I couldn't go out to eat or go walk around the mall or anything to kill time. But it was very easy to find another hotel that had a room available with immediate check in. So for the staffer that liked to repeat the mantra, "Check in is not guaranteed to 3:00", I believe she could use some customer service training.

    5
    « Best place to stay!! »

    The staff is very professional and courteous. They are very friendly and go above and beyond. I will stay here again when we are back in town. Great location for restaurants and shopping. The breakfast and evening snacks are awesome. Love the beer and wine and apps they have in the evening, keep it up!

  • 4
    « Great Location! »

    Aurora is wonderful location between the airport and Denver. There are plenty of restaurants and shops in close proximity to the hotel. We got in on a good deal for the room through the TA site. The front desk help was very friendly and quickly found another room for us when the one they first offered smelled like cigarette smoke. Evidently the previous patron had smoked quite a bit in the room. The rooms are basic bedding and decor, but clean and had both a 'fridge and microwave. Full breakfast is offered each morning and there is an indoor pool. There is only one elevator but we never had to wait long to catch it coming or going. Had to call about the Internet once, but it was fixed pretty quickly. We didn't bring pets, but the hotel is pet friendly. We would stay here again when visiting Denver.

    5
    « Great place »

    Great place to stay close to airport, reasonably priced. Staff upon check in was very helpful and friendly. Staff upon check out went out of their way to ensure stay was good and we were satisfied with our stay.

    4
    « Good »

    Good motel that was a little pricey but was close to where I needed to be very early the next morning making it my best option. The breakfast was adequate but could have had more variety and better fruit and the orange juice was not good.

    5
    « FREE WINE! »

    It's a great touch to a relaxing clean fresh stay! Great front desk staff and housekeeping staff! Ted sandy and Alexander were great! It's a little annoying that this review needs to be 200 characters! Js lol

    4
    « Great, As Expected! »

    We spent two three nights at this hotel for our trip to Colorado. Everything was great. I liked their evening snack buffet. The breakfast could be more variant and could have included more items. Nothing above standard, but also not below that. Overall, recommended.

    5
    « Awesome hotel and a nice location »

    This hotel has access to everything you may need including transportation. The guy who checked me in was amazing...I stayed at this hotel back in February and my checkout lady was kinda rude, and the internet is not stable, but overall I would recommend this hotel.

    5
    « Very nice »

    Was traveling for a dog show, room was spacious, clean and easy access for me to get the dogs in and outside. Great area to walk the dogs, breakfast was very good, the pool was warm without being hot, and the fitness center is well equipped.

    3
    « The hotel was average- staff was great! »

    I wasn't overall pleased with the bedding and decor of the room. They do need to be updated. The staff however is incredible. Breakfast was very good and the cocktail and snack hour at about 6pm was a nice touch!

    5
    « Great Stay! »

    We spent one night here and our stay was very nice. The property looks to be well maintained and clean. We stayed in a king room, and the room was very large. The room was clean when we checked in. The room and hotel were quiet. If we had a neighbor, we did not hear them through the wall. The bed was very comfortable! The bathroom was good sized, and the shower good. The pool and hot tub was nice. Besides the usual hotel breakfast items, they have a "make your own burrito". When traveling for a couple of weeks, it was very nice to get something different and we enjoyed the burrito. I definitely recommend this hotel, and would stay here again if in the area.

    5
    « Very nice and pleasant stay. »

    Very nice and pleasant stay. The staff was friendly and the hotel was clean and well kept. The breakfast items were fresh and the variety was good. The access to the surrounding area was convenient. I would stay again.

  • 4
    « Nice »

    My stay at this hotel was a pleasant it was clean quiet the bed was comfortable the staff were efficient and accommodating I had to leave very early in the morning so I can't comment on the breakfast I would stay here again the next time I'm in Aurora

    5
    « Girl's Weekend »

    We enjoyed our stay at Best Western Plus Gateway Inn & Suites, Aurora CO. The staff was kind and helpful. The rooms were large, clean, and well maintained. Breakfast was good. We enjoyed the pool and the workout room. The hotel is on the east side of Denver and has easy access to the highway. We visited several sites and slept well at the end of the day! I highly recommend this BW!.

    5
    « Colorado Trip »

    This hotel was very clean, and the air conditioner was not working and they had it fixed for us. The pool and hot tub were wonderful and clean. Breakfast was very good. The beds were very confortable. The hotel was close to stores and places to eat. It was also very close to several highways so it was easy to the airport and around Denver.

    5
    « Extended vacation due to hurricane »

    Terrific hotel with terrific staff. Alexander Keller was amazing. Very efficient, kind to this weary traveler and very helpful in getting everything we needed for our stay. The rooms were comfortable all though I hate the small pillows that I seem to find everywhere.

    5
    « Five Stars »

    We were very impressed with the hotel staff, the cleanliness of the room, the friendly staff, the location, the breakfast options. a very pleasant stay. We would definitely use this hotel if/when returning to Denver and highly recommend this place to others.

    4
    « Nice location! »

    The hotel was located in a nice part of Aurora and easy to get onto the highway. There are lots of shopping areas and restaurants located by this hotel. It is approx 13 miles from the airport and about 20 minutes from downtown Denver. The beds are comfy and the rooms are up to date with decor and bedding. However, our toilet barely flushed. They do serve complimentary breakfast every morning which included: eggs, bacon, potatoes, biscuits & gravy, bagels and waffles. They do have a smaller indoor pool as well. I would stay again.

    5
    « Had snacks and drinks in reception area »

    Very clean, quit close to resturant and shopping center and starbucks , I would of like if breakfast would serve till later time I only got to go once. Always had drinks and snaks in reception, In the morning they prepared a snack bag to take with you which was a nice thing I never had that experience before in another hotel.

    5
    « Excellent place to stay »

    Beautiful room as soon as we walked in we were happy to see how clean and nice everything was. Great employees answered all of our questions and we had a lot of questions. Easy access to the rooms. Free parking. Free breakfast. Free WiFi. All the important things!

    5
    « Nice stay »

    Great hotel, great staff, nice amenities.Located close to Denver, Cherry Creek State Park, and a short ride to beautiful Boulder. The breakfast was scrumptous, and more importantly, freshened it seemed every few minutes or so. I liked the complementary Colorado, beer, and snacks in the evening, as well as the always refreshing ice lemon water and iced tea available in the lobby.

    1
    « Never will I stay here again »

    Upon check in I was advised by front desk that elevator was broken. I advised them I just had surgery and can't go up and down stairs. The front desk manager stated that the repairman was on site and I shouldn't have to go up and down that many times. I asked if there was any available rooms on first floor and was told only handicapped accessible. I again stated I had knee surgery and that this was my third surgery in 9 months. Manager told me they had one room on second floor and lucky for me because otherwise would have been on 3rd floor. Room was filthy, tv didn't work and wifi kept going in and out. After speaking to corporate office, I was told their policy states I should have been given handicapped accessible room. The GM called me and said room was clean, wifi worked and that the front desk never said they had handicapped accessible rooms. Basically he said I was lying. I specifically asked "do you have any rooms on the first floor" the desk person stated "only handicapped accessible rooms". I have filed a complaint and I will never stay at any BW again.

  • 4
    « Nice place »

    The staff at the hotel was great, we arrived early and they did their beat to get us checked in early. We hadn't had lunch so they recommended a few restaurants that we could receive a discount at The room was very nice and they do have complimentary breakfast, along with water and iced tea.

    5
    « Family Trip »

    Great facility with clean rooms, good food and friendly staff. The kids enjoyed the swimming pool. Close to a mall for easy access for shopping.The man who checked us in was helpful with ideas for where to dine and where the kids would enjoy activities. The one who checked us out was not friendly, was abrupt and no "Thank you."

    2
    « Not great »

    Well below the standard of most Best Westerns. Room smelled of smoke. Pool/spa closes at 9pm, seems a bit early. Internet was awful, when I called to complain they told me I had to call the service provide...ARE YOU KIDDING ME! You think I want to spend my vacation on the phone with someone providing a service to your hotel. Breakfast was very good but don't expect to find a seat.

    5
    « Nice stay »

    Richard was extremely helpful with directions on how to get to the hotel and check in. Central to University Hospital. Breakfast was good and a nice variety of things to choose from. I would stay there again.

    5
    « Helpful staff »

    The room was clean and comfortable. The location is good for access to the airport. Alexander Keller went the second mile to help me in the business center last Friday. We were able to get our boarding passes printed and that made our early morning check in at the airport go well.

    5
    « zach and alex at the front desk »

    they always go above and beyond to make my stay great and sandi the woman works day always answers any questions i have they help me find the place i have to go and always great me with a smile they have great customer service this hotel always does a great job to take good care of me witch is while i always stay here

    3
    « Quality went downhill »

    New beds, pillows, linens, towels, washcloths, duvets are needed! New toilet seat! We were here three years ago and it was very nice. What happened? The location is great. Easy on and off access. Walking distance to shopping and restaurants.

    2
    « Loudness unresolved »

    Next door neighbor with children and a dog. Staff tried to address it after speaking with me but it always came back and was never offered another room to remove me from the situation. I feel I didn't get a reasonable value for the money spent and really just feel cheated.

    3
    « Squeeky Beds, stale danish, night ants and a loud dog »

    Overall, this hotel is probably OK, but we just had several annoying occurrences happen during our 3 nights. The worst were excessively squeaky beds, a dog that barked late as owners left him alone, people with heavy feet above, stale Danish in the am, and night ants around the bathroom. Very disappointed in the value for what we paid for 3 night ($455) for what we got in return!

    5
    « Nice hotel! »

    Went only for one night and it was good. It was a little expensive but maybe the reason was the time of the year (August). The room was comfortable, there was free coffee and lemonade at the lobby, and late afternoon there were little pizza slices and other goodies. I think is great that you can get discounts at the restaurants around and there are lots of shops and malls near. Also liked the fact that isn't too far from Denver's airport and way cheaper than hotels at that area. Definitely coming back if I go to Denver again.

  • 5
    « Doesn't get any better than this! »

    This was a wonderful place to stay. The front desk staff, evening and morning, couldn't have been nicer, or more helpful. The place was beautiful, very nice snacks and drinks were offered in the lobby in the evening and it was close to lots of restaurants as well as the Denver airport. Would stay here again and recommend it to others in a heartbeat. It was great - overall probably the best BW we stayed in over our 10 day trip (all BW stays)

    4
    « Standard Best Western quality, a bit pricey with nitpicks »

    A good place to stay for a night on the road. Comfortable bed, easy to use bathroom, responsive service. Deskclerk also gave us coupon for 10% off at nearby restaurants. But we discovered its price was above that of nearby equivalent places. Ice machine was on a hard to find and use floor. Breakfast was free and standard quality but with no water dispenser.

    3
    « Nice room but pricey. »

    Room was nice and clean but expensive (we paid $172+). Service could be improved. Breakfast was average. The breakast area is small and although there was an attendant they didn't seem to do anything but stand there. Location was good for the business we were doing.

    4
    « Clean and comfortable! »

    My family and I had the pleasure of staying at this establishment this past week. Our room was clean, quiet, and roomy. The complimentary breakfast served was delicious and there were a variety of appetizing options - they even made a concerted effort to restock in-demand items. The pool was clean, and heated! The staff was friendly and helpful. One gentleman in particular gave us a great dinner recommendation and the menu for a local pizza place that delivers to the hotel. We would definitely return!

    5
    « Trip to Denver »

    Best Western was located in a very interesting area. Close to everything we wanted to see during our stay. Would be great if a restaurant/lounge was present on the premises. Everything was clean and run properly.

    2
    « Dirty, stinky room »

    I was not aware that this was a pet-friendly hotel until I arrived to check in. The guest ahead of me in line was trying to source an air freshener because her room smelled like a wet dog. My room also had a bad odor, and there was a piece of beef jerky on the floor. Dog food? Regardless, the room did not smell clean or look clean. Yuck!!! I reported the problem to the front desk staff but all other rooms were occupied. We endured it and were glad to check out the next morning. Best Western should fully disclosing the fact that filthy animals roam the halls and rooms of so that guests can make more informed decisions.

    5
    « Super clean, comfortable and friendly staff »

    Great lodging as we were passing through Aurora. Staff was friendly and helpful and the hotel was very clean and well maintained. Rooms were very nice and well equipped with everything you would need. Great morning breakfast! I would highly recommend it,

    4
    « Premium price for the basics »

    My Mom and I spent one night here while my sister was having surgery in a Denver hospital. The price was too high in my opinion for a chain hotel of this quality, but I have nothing else to complain about. The staff was professional when we checked in. The room was clean. The bed was comfortable. The best part of the experience was that our room was very quiet, which I appreciated immensely!!

    5
    « price gouging »

    We were disappointed that the price waS so high for return customers for the weekend prior to a holiday. Double the price we usually pay. We're the groups that were there paying $200 per night? Doubtful. We were given over 55 price at another best western in another town the day prior to our arrival on aurora however we're denied this discount at the aurora site. We're advised it was because we used a discount service to reserve the rooms. We used the same service for the other BW but discount was honored.

    1
    « Absolutely DISSAPPOINTED!! »

    I know what I can usually expect from a Best Western Plus and I was appalled from the moment I stepped into this hotel. No smile, no greeting, nothing but a very rude and either new or stupid night audit gentleman there making check-in both irritating and long. I did not catch his name but he was a young man, blonde with a pony tail, kind of tall. I couldn't believe the bull I had to put up with. He didn't know what he was doing or he is just a terrible liar. Then on top of his AWFUL attitude he gave no information. He didn't mention breakfast, pool hours, he didn't even tell me where in the hotel my room was!!!!! So FRIGGIN FRUSTRATING... ANYWAYS. The room was okay, what you would expect from a standard queen, but then they CHARGED my card when I was using my points!! I understand an authorization HOLD!! NOT a CHARGE!! PLUS they tried to charge me because THEY comped another mans room. THAT IS ON YOU AND YOUR HOTEL!! Overall I would NEVER stay at this hotel again, I would definitely NOT RECOMMEND this hotel to anyone looking to enjoy their night whether it's business or pleasure. I would NOT waste the money on this hotel.

  • 5
    « Pleasant 1 night stay »

    While traveling via car cross-country we stopped here for 1 night. The room was extremely spacious, spotless, and we had a good nights sleep. It's located near restaurants, shopping, etc. and it is easy to get on and off Interstates. We stopped to eat prior to check in but had we waited we would have picked one of the restaurants that gives a discount for showing your BW room key-we didn't know. Our only negative was the slow internet.

    4
    « Convenient location and clean »

    The hotel was fine and the room was clean but a little outdated and worn. Breakfast was adequate and basically what every other hotel that offers breakfast has although the breakfast area was very small. The location, just off 225, was very convenient to Denver and other areas. Front desk and other staff were very friendly. My only complaint was that as a Best Western Rewards member I wasn't recognized at check-in nor was my request for a quiet room honored (although someone I was traveling with who is not a member did get a quiet room). I was on the first floor, in the hallway with the pool and fitness center. To top it off, the room was right next to an external door where people were coming and going all day and night letting the door slam. In addition to that guests were standing and sitting right outside my window smoking at all hours (very creepy - I had to keep my heavy curtains closed at all times). The wi-fi was extremely poor as well - it took forever to get connected - just slow. Walls are very thin too - let's just say the guest in the room above mine had a very long and loud urine stream!

    3
    « Aurora »

    Clean place to stay. The rooms have noisy wall A/C units and it is right next to the freeway. The breakfast isn't good at all, but there is a Mimi's close by. Staff is helpful and friendly. One washer and one dryer for the entire hotel. Housekeeping was 95% reliable. Overpriced for the quality of the hotel.

    5
    « Nice »

    Nothing real fancy about this motel, but it is newer, very reasonably priced, and the room was nice with everything you need. The breakfast selection was wonderfully varied and a great perk. Felt like we more than got our money's worth for a place in a major city.

    3
    « Good or Bad ... You Decide »

    Stayed 5 nights.... requested extend 1 day... said OK no problem, got up to room, phone rang, said no can do, all rooms booked, then at front desk 2 different times telling phone callers, only have 1 room left for day I requested...... NOT GOOD CUST SVC

    4
    « Comfortable and friendly Best Western »

    Stayed for three nights and chose this hotel as it was conveniently located at Aurora which is an easy drive from the airport and has good parking with cctv monitoring. Located in a spacious commercial area and easy to find there are good local restaurants, cinema complex and Aurora mall close by, The excellent Light Railway station is a 15 minute walk away and provides good value access to Denver Union Station with one change. Ideal if you want to sample the many craft beers available. Thanks to Sandi in reception for the helpful map and advice. The room was very clean and queen beds were comfortable. There was a coffee maker, fridge and microwave in the room and a nearby Walmart for supplies The included.breakfast was from a well stocked selection of tasty items and the mainly American guests were very friendly. Wasn,,t too sure about paper plates and plastic cutlery.

    4
    « A good place for several nights »

    We stayed here for 2 nights in May 2017. The staff was really good....especially Alexander at the front desk. He was very helpful. Internet in the rooms is included in the price as well as a breakfast in the morning. Easy access to the freeways and about a 15 minute drive to the airport.Clean and quiet at night.

    5
    « Home away from Home »

    I wanted to write you to let you know that my stay with your Best Western Plus while I am here in Colorado for my work project has been like a home away from home. You and your staff have been very professional and very friendly. Your staff keeps the whole hotel very clean also. The staff that I would like to mention that have gone above and beyond in my view are as follows: Richard, Sandi, Alex, Steven, Wendy and David. The staff that cleans the rooms are also excellent but I do not know their names. Based on my great experience here I will definitely refer others to the Best Western Plus Gateway Inn and Suites in Aurora. Thank you again to you and your staff for all your efforts! Sincerely, Tim

    5
    « Wonderful hotel service »

    My family stayed 4 nights at the Best Western in Aurora, Colorado. Everyone there was extremely accommodating. The breakfast every morning was delicious and the rooms were clean and we'll maintained. We were particularly impressed with Richard Sherman at the front desk. We couldn't have asked for a better place to stay.

    5
    « was ideal »

    I don't write reviews at all but I felt the need to say that this place was so nice. The staff really made my trip. I tried to tip the young man at the front for all the help he provided us upon arrival. He told he didn't need my money and to keep it and if I got the chance to stop by here and leave a review. So here I am to say this hotel was wonderful the staff was great especially steven and the lady at check out I believe her name was sandy but I am not sure the breakfast staff was so polite I did not catch any of there names

  • 5
    « Visitor »

    Good location its close to malls and restaurants, Very clean rooms, good Hot breakfast, & excellent customer service...thank you Richard Sherman! They also have iced tea and coffee in lobby at all times, which I thought was an awesome perk...& a nice Lil happy hour snack!

    5
    « Great Hotel »

    This is a great hotel. The staff are very helpful and courteous. The breakfast was amazing. They also have cookies in the afternoon and Monday thru Thursday an evening reception. We found this to be a great location and centrally located for our needs.

    4
    « Great stop »

    No problems. This is a well run hotel. We use this one twice a year on our treck to Arizona. Puppy friendly. Clean and comfortable. We have used this location several times and never had a problem, even slow internet at other locations were not a problem here. We were treated to bottled water and cookies on arrival. Always a nice touch for frequent visitors.

    3
    « breakfast needs to be improved »

    The breakfast was not up to par, they need to get some ovens or something in the back, you can easily tell that everything is microwaved not very good at all. The housekeeping staff was amazing they do everything you need and more. The front desk person that checked me in made me feel very welcome while recommending some very good options for dinner. His name was Steven I believe very nice young man and also Sandi at check out was absolutely lovely

    4
    « Good hotel for the price, great pet policy »

    We appreciate having a nice place to stay when on the road with our cats. This hotel has a great pet policy with a fee that is very reasonable. The staff is helpful and polite, and there are some great restaurants in the immediate area.

    5
    « Love this Best Western »

    I stay at this Best western quite often. The staff is always very friendly & helpful. Quite a few of the employees have gotten to know me & great me by name. The hotel has recently been remodeled & everything is very nice.

    4
    « Amazing staff and rooms, but louder than expected. »

    The staff was amazing! The rooms were extremely comfortable. We expected some noise being right off the highway, but it was so loud we bought earplugs for our second night! If you are expecting a good night sleep, I'd recommend earplugs. We slept fantastic with them.

    5
    « Always Reliable! (Returning Customer) »

    Every two years, I take a cross country drive. Back in July 2015, I was passing through the Denver area. I hadn't picked a hotel for the night as I wasn't sure if I wanted to spend the night in Denver or press on west ... but when I looked on my iPhone, I realized that once I left the metro area, my choices rapidly diminished. By chance, I met a Police Officer from Aurora and asked him for a nice place to stay that would offer me no headaches, yet was accessible to town. He suggested the Best Western Plus Gateway Inn & Suites in Aurora off I-225. So I called and luckily I managed to secure a late reservation. Soon, I arrived to find a very nice hotel ... the front desk clerk was friendly and very helpful. The room was clean and the bed was comfortable. I ended up staying two nights in order to tour Denver and recharge my mental battery and continue on my way westward. I was left with such a lasting good impression of the hotel that last weekend (April 2017), on yet another cross country excursion, I found myself passing through the Denver area again ... but this time I knew in advance where to stay. And in 2019, if Aurora is on my route, I will stay here again.

    4
    « Great Facility! »

    The receptionist who checked us in was somewhat rude about the no smoking policy, (I'm not a smoker, BTW) and went on for about 5 minutes about how smoking isn't tolerated and blah blah blah. I told her I wasn't a smoker and understood the policy but she just rolled her eyes like I was lying. I did not appreciate her, but her name tag said, "Front Desk Superwoman" so someone must. (That's not very professional to have a name tag without a name, BTW). The rest of the stay was rather great though. The rooms were very clean, the housekeepers friendly, and the rest of the front desk staff made me smile more than once. The breakfast was delicious, the gym was well put together, and the pool was relaxing.

    2
    « The beds were terrible squeaky and uncomfortable. The vent in the bathroom was loud and looked like it was about to fall »

    The internet was very slow and tv reception was bad. The air conditioner chose when it wanted to stay on during the night. The beds were terrible very squeaky every time we moved and very uncomfortable

  • 5
    « Stayed here 4 times now and love it!!! »

    We've stayed here four times now: April 2016, June 2016, November 2016, and April 2017. Every time the rooms have been excellent, clean, and quiet, the customer service has been excellent, and everything has been perfect. This hotel is in a really great location: close to the airport but also close to a lot of restaurants and stores. This trip, there was a little trouble with checking out, but Zach at the front desk was very helpful and friendly and got everything sorted out. Also there was an issue with our fire alarm but maintenance was up to fix it in less than five minutes and was super friendly the whole time! We'll absolutely stay here again in the future. One of the best hotels I've ever stayed in!

    4
    « Stay at BW »

    Based on location and price, my BW stay was a great experience. The size of the room and layout of the bath and sink area was exceptional. The amenities availaable were also exceptional and the staff was quick and pleasant to deal with.

    4
    « 5-Star staff truly make the hotel! »

    One must wonder where this hotel hires it's 5-star Front Desk staff from? Warm, friendly, and never fails to go the extra mile to make a guest's stay feel special! Special thanks to Steven on the PM shift for making my team's 2-week stay at this Best Western feel like one at a Ritz-Carlton!

    4
    « Great breakfast »

    Great breakfast variety; M-Th evening reception with snacks and drinks; good, clean pool/hot tub area; nice staff. Stayed at another hotel in the area for a couple of nights - this was so much better. Very easy to walk to Wal-Mart and Sam's Club.

    4
    « Nice, Clean, Convenient Hotel »

    Everything was great! Stayed 3 days earlier this month - and I have no complaints - front desk and breakfast staff were helpful and pleasant. The hotel is very clean, safe area with restaurants and stores, nice breakfast, fruited water and tea/coffee always available. Beds were nice but a little on the firm side. We had a suite - and it was well worth the extra money for the (pull out) couch area with it's own TV.

    5
    « Stayed Two nights - a very pleasent experience »

    The desk clerk, Richard, initially got me confused about our reservation, but we discovered I had made a mistake in booking the room for the wrong dates. He was still able to find us the needed room for the two nights we needed to attend a funeral. Also we were blessed with a very nice warm breakfast hosted by Aslee & Brenda. Very clean property and room.

    4
    « Convenient »

    Very nice hotel! Convenient to I-225 & airport. Clean, nicely decorated rooms,comfortable beds,heated swimming pool, and full breakfast. Couldn't ask for more. Comfortable neighborhood, close to a mall and many restaurants.

    5
    « Very nice hotel »

    Very pleasant staff. Asu and Brenda who were at the complimentary breakfast were so attentive and made you feel welcome. Front desk staff were great. Clean rooms. Great price. Free coffee 24 hours. I randomly picked this hotel but was thoroughly happy with our choice

    5
    « Denver »

    This hotel was in a great location great price very clean very modern decor. staff was great. We had no complaints at all. I was impressed with the hotel as a whole. I would definitely come back to this location if ever staying in Denver again

    5
    « Great place! »

    My husband and I have stayed here twice in the past month. I am having medical procedures done at University Hospital, and I can't say enough about how helpful and accommodating the staff is. The front desk attendant made sure I had a great room close to the front and another one went above and beyond to get a room for a family member close to my room. The breakfast is great and the girls there are fun and attentive. The rooms are exceptionally clean and comfy. Highly recommend!

  • 4
    « Nice Hotel Room and Breakfast and service was top notch! »

    We came in late from our flight, and only had a few hours of rest and off to next flight. The room was beautiful, clean, but the people upstairs were so loud till 2:30-3pm...Then we went down for breakfast and the people there were awesome!!! They served you like a restaurant, and they were very helpful and kept the place clean. I would recommend this place again. IMPRESSED!

    5
    « New, clean, friendly »

    This seemed to be the only motel with an indoor pool! The lobby was cozy and decorated for the fall season. The front desk folks were very helpful. They had fruit, coffee and dog treats out all the time. The breakfast was a nice variety and good. The poll was nice, although rather deep for children.

    5
    « Try this terrific hotel »

    We enjoyed staying at this hotel and would probably stay there again if we were in Aurora. It is a good place to stay unless you have business in downtown Denver or just enjoy having a panic attack with all the traffic. this hotel is off the main high way and in a quiet location with access to the freeway. It is better to take the toll road than to try to find your way any where near, at or in Denver

    5
    « Great hotel for the night »

    This hotel room & bathroom were clean and the pool area was also. As it was raining when we arrived in town with two children, a pool was a must & we were allowed to check in early. Check in and checkout were quick with no issues.

    3
    « Nothing Exciting »

    Nothing Special compared to other Best Western Hotels. The breakfast area was good and food also. They had Handicap stalls but mostly filled during our stay. It was a little difficult to find. Everything worked properly.

    4
    « Good stay »

    Stayed 4 nights, two rooms. Entire hotel is very clean. Nice touches like water, fruit, cookies, coffee, even Halloween candy sitting out. Comfortable room. Housekeeping friendly, attentive. Breakfast just so so, but that's usually the way hotel breakfasts are in my opinion. Would definitely stay again.

    3
    « Barking dogs and musty smell »

    Arrived to stay here with the hopes of a quite time. When the door to room was open it smelt like watered down cigarette smoke for peace and quite that was shatter with a room next to barking dogs and screaming kids. What a great surprise to be woke up in night to barking dogs.

    5
    « Awesome hotel »

    Our stay was pleasant in every way. The esthetics and comfort were outstanding. Breakfast very tasty and such a wide variety of choices were offered.. Staff and management were kind and helpful each day we stayed. We will definitely stay at this hotel again when we visit our family in Aurora, Colorado.

    5
    « Everything was right »

    Spent two nights here and found the staff friendly and professional. Very good breakfast in a.m. and pool is conveniently located. Our room was quiet and clean. Especially found front desk responsive and easy to engage in conversation. When breakfast nook is closed, coffee and fruit still available in lobby. We had small children (grandkids with parents in adjacent room) and it was a good experience for them as well. Overall, very good place to stay.

    5
    « Thoroughly enjoyed my stay! »

    Everything was great! Wish I could've stayed longer. Loved the hot breakfast every morning; scrambled and hard-boiled eggs, bacon or sausage, biscuits and gravy, juices, coffees, milk, etc. Spent a great deal of my time using their high-speed Internet. Nice pool. Fitness center. Business center. Already looking forward to my next stay.

  • 4
    « Great pet policy! »

    This hotel is very pet-friendly. We have stayed in this hotel at least 4 times with our cats. We intend to visit again each time we are in the area. Be sure to eat at the Acropolis Greek restaurant nearby.

    5
    « Great Value »

    Hotel was very clean. Service was great. Breakfast was very good nice selections. It was very convenient to shopping and restaurants. We would highly recommend this hotel. We had a noisy family on the 4th floor above us, but hotel did offer to move us to a different room.

    5
    « Great place, great people. »

    Great location. Really accessible from interstate and RTD, but still quiet. Lots of restaurants nearby. This place has great amenities but great staff too! I've been here a couple of times now and will be going back every time I'm in the area on business.

    5
    « Super friendly and helpful staff. »

    Everything I expected (and more) based off of their website advertising. Staff (especially front desk) was very helpful, friendly, and thoughtful. Room was comfortable and provided space to do some work via their Wifi by means of a decent desk area in room and having an available Business Center (great if you need to print things!).

    3
    « Alright »

    Wednesday for one night here was decent. Wasn't anything too great. I've stayed another Best Western Plus is and they have been a lot more up-to-date. If I was back in the area I would stay here again.

    5
    « Great Hotel »

    Chose the Aurora location as we needed to be close to Denver International Airport. Good choice for our needs. Our suite was clean and the bed comfortable. The wi fi worked well. The breakfast was exceptional. There were some restaurants fairly close to hotel if you did not want to drive several miles in the busy traffic. All staff we encountered were helpful and personable.

    5
    « Great value »

    The Best Western in Aurora CO was the perfect solution when I needed a room for just one night that was close to a relative's home. The hotel was clean, convenient and well-priced. It was an great choice and I would definitely stay their again. Great staff.

    5
    « Fantastic Hotel! »

    Spent the night here to be close to our daughter who was giving birth the next am at University Hospital on Colfax. Quick 5 minute drive to welcome in the Twins! Staff was extremely friendly. This is a Pet Friendly hotel which is nice. Room was clean, bedding and towels were clean and soft (very important to me, shows pride). Good internet service. Close to several great restaurants and easy access to I-225, Alameda and Mississippi. Would stay here again.

    5
    « One night »

    Only stayed one night for an early morning flight. Room was nice and clean and staff pleasant. Hard to say much more as everything was to a good standard and there was nothing to complain about. Location is good for the airport and the rental car drop-off is only a few miles away.

    4
    « Well located to Major routes »

    Actually in Aurora. Well located to I-225/25/E470, Walmart, Sam's place, and a dozen decent restaurants. Not too far from Light Rail station with Park and Ride. We used it to get into downtown Denver and it was brilliant. Only $1.30 one way for senior fare, ticket good for 3 hours! Staff professional, curteous, and helpful. Hot breakfast wasn't bad and coffee actually pretty good but cold cereal choices only raisin bran and sugary childs cereal. Bar height table in lobby with device plug ins very convenient. Mon-Thurs afternoon "Welcome" snacks/beverage a nice touch. As a loyalty member got a free upgrade to King suite upon request. Nice big room, living room area w/ bed settee. Nice fridge/coffee/micro set up. Very comfortable bed. Closet and vanity could have been wider, not really enough room for 2 peoples clothes and toiletry bags if staying more than one night.....we stayed 4 and it started to feel cramped. Powerful hairdyer with long cord. Wide luggage bench but by window on opposite side of room from closet, so I moved it closer! One piece bathtub, which I like in hotels.....nowhere for mould to grow. Didn't use pool/hot tub but looked fine. Everywhere clean as a whistle. We were visitng friends in Aurora and was only 7 mins from their place so would stay there again.

  • 5
    « All round great expeience »

    We stayed 3 nights. First night our rental car broke down. The desk man, Ray, was really helpful. He made calls for us and even brought us munchies and take-out menus because it took hours to get a replacement car. Room was clean and comfortable, Pool looked good but we didn't find time to use it. The included breakfast was excellent, Hot food, pastries, waffles, fruit, hot and cold drinks, something for everyone -we often don't like hotel breakfasts. All staff were pleasant but Ash in the breakfast room was especially friendly and helpful. She seemed to remember everyone and took time to speak to them. Nothing was too much trouble for her. She showed my wife how to use the waffle maker - big mistake, now we are getting one when we get back home. I hope the management realize what an asset she is for their business. A great stay in all ways.

    5
    « Convenient, Safe, Comfortable, Clean!!! »

    We have stayed here many times as our daughter and grandson live close by.We are always glad to return.We feel welcome and safe. And the service is excellent. Parking is convenient. Stores close by as well as freeways. I like the indoor pool as well as a quick breakfast before leaving for the day.

    5
    « We enjoyed our stay in Denver. Enjoyed the national parks, especially »

    Would highly recommend Best Western Plus Hotel. The hotel staff were extremely courteous. We found the room was well appointed and clean. The room service was excellent, the room was excellently cleaned every day. We were not available to use the pool and fitness center, but they were very inviting and accessible. We would highly recommend Best Western Hotel to anyone.

    4
    « Leisure »

    Location of hotel was great; clean; good breakfast. Would stay here again. It was less then a mile from my daughters apartment made it so easy to come and go. Easy freeway access and close to shopping

    4
    « Good, pet friendly stay »

    The room was very comfortable and the hotel offered a free full breakfast which was a bonus. Even though it was just off of a major road (I-225), it was pretty quiet. The hotel is pretty easy to get to if you know your way on the major routes (coming from the north I-25 to I-225, then exit onto Abilene). There are a number of restaurants not far away (about 5 north on Abilene). The dogs were very welcome and the pet fee was not too bad ($20/night). Also, there's a small off leash park about 10 minutes away (on the other side of I-225) and a nice park in which to relax.

    5
    « Awesome Hotel »

    Pleasant experience from the moment we walked through the door. Front desk personnel were very pleasant and friendly especially Sandi, she made sure that we felt very welcome. Our room was very comfortable and clean, the beds, bedding and pillows were all very comfortable. It is very conveniently located from the hospital that we were visiting. The only negative I could find for this hotel was the strong chlorine order from the pool when you first walk in, but that is to be expected with an indoor pool.

    5
    « Best Western, Aurora CO »

    I chose this hotel for it's location, which was close to a medical conference that we were attending, and also because it was more reasonably priced than others that I considered. One thing in particular that I liked was that the bathroom sink was not in the same room as the shower and toilet, allowing me to dry my hair and apply makeup while my husband showered. There was a small refrigerator and microwave also, which is always nice to have when away from home. We also found it convenient that a Walmart was located just behind the hotel, making it easy and quick to pick up a few things that we forgot to bring. The staff at the front desk was friendly and helpful, and housekeeping did a good job keeping the room clean during our stay. They also supplied plenty of towels! I would definitely stay here again.

    5
    « Awesome Hotel... Great Staff... Great Value! »

    My daughter and I were needing a place to stay while visiting family in the area. We were greeted by friendly, courteous and very helpful staff on ALL 5 days of our stay. The hotel was peaceful... it was easy to relax and sleep. Our room was very clean and the hospitality staff was always ready to replenish our room with whatever we needed. The pool was pristine! The breakfast bar was always filled with a generous assortment of items and the area was kept clean.

    5
    « Great hotel »

    What a great hotel in a great location! My husband and I stayed there while visiting our son in aurora. Great staff and huge rooms that were spotless and well appointed with fridge and microwave. The hot breakfast was excellent with a great variety including waffles, bagels, eggs, fruit etc. great freeway access to downtown Denver. Lots of restaurants and Walmart right there in walking distance. definitely will be returning when we visit again.

    5
    « Best of the best!! »

    I stayed 2 nights at the Best Western Plus gateway. We had an amazing stay! Everyone was really friendly and professional. Our room was exceptionally clean and tidy. Breakfast was absolutely delicious. The General Manager Kyle greeted us in the breakfast room and personally thanked us for staying. Overall was a great stay and i will definitely be back!

  • 5
    « Nice Hotel »

    I stayed here on a week night during a business trip. Wow what a nice place to stay and I stay at a lot of Best Western's. Kyle upon check in was very informative. I travel with a long combination pick-up and trailer. They have a partnership with the Sam's club next to them that allows for such type of parking. There are numerous places to eat and drink within walking distance. I stayed in a king suite and found the whirlpool tub to be very relaxing. My only concern was that there was very limited parking. As someone who stays in a hotel at least a 150 nights a year this was one of the best

    5
    « Great Choice »

    We recently stayed at this BW for five nights and were very pleased. The hotel and our room was very clean and was cleaned well each day. The staff was very friendly. But probably what stood out most was the breakfast! There were enough delicious choices that we never got bored with breakfast. Plus they set out free snacks and beer every Mon-Thurs afternoon. We would definitely stay here again if we come back to the Denver area.

    5
    « Great hotel »

    This hotel is great for staying in Aurora. Easy to access, clean, with great staff. Breakfast is great with several options. The wifi in the room was not perfect, but we stayed on the very end very far from the front of the hotel. But everything else went very smooth.

    4
    « Great Hotel - Clean Super Nice »

    Had a bad experience they made everything right. Thanks Again Best Western, you guys are wonderful. Super great follow-up. Sometimes things just happen, they made it all right. We really appreciate you guys doing the right thing. We will stay there again soon.

    4
    « Excellent hotel »

    Stayed here 2 nights with friends. Rooms are well-maintained and -kept. The staff was very helpful and friendly. Breakfast was typical of Best Western. The hotel was clean with plenty of parking. Recommended.

    5
    « Nice overnight stay »

    We stayed here the night before we flew out from Denver to return home. The staff was friendly, the room large & the bed comfortable. The hotel is easily accessible & near (walking distance) to both a couple of restrurants & the Walmart if you need something. The breakfast was good, with a variety of options. I would recommend this hotel if you are in the Denver area.

    4
    « Whirlwind Tour of Denver »

    Very nice hotel in an excellent location. Hotel is near numerous restaurants, shopping and freeway access to Denver attractions. Breakfast is nice but more seating is needed. The evening happy hour was unexpected because I had never stayed at a Best Western property that offered this service. Variety of drinks is limited to beer and wine but it is very nicely presented in lobby area.The rooms are nicely appointed. I was slightly disappointed with the quality of toiletries provided in the bathroom. Pool area and exercise room is adequate. The hotel personnel were very nice and professional. The check-in/check-out process was swift and seamless. I was offered express check-out. Although I didn't use the option, it was appreciated. I will definitely keep this hotel at the top of my list when considering future trips to the Denver area.

    5
    « Stay here it's EXCELLENT »

    One of the best Best Western hotels I have stayed at. The staff from the beginning of my stay to the end was very kind, caring and helpful. The hotel cleanliness was excellent and I did not have any problems with the room. Breakfast was good and had a wide variety of items.

    5
    « Very nice hotel and staff »

    Everyone we encountered was very helpful and friendly. The hotel was very clean, the bed was comfortable, the maids were very friendly and VERY good at their jobs. We had to travel with our cat at the last minute, and they were very accommodating for us. We would certainly stay again when we come back to the area.

    5
    « Best Western Aurora »

    Staff was friendly and very helpful. I received a free gym pass at check in, which I really enjoyed. I hit the gym which was within walking distance, nice gym. I was invited to the PM social hour, but had business that evening so I missed it. Breakfast was good as usual. Nice location, quiet, with plenty of shopping real close by. Nice place that I will stay at every time I travel there to visit my sites.

  • 5
    « An excellent place »

    This hotel is an excellent place. Very nice remodeling a couple of years ago. It's top notch. Great staff, and good food. We have stayed here many nights over the last three years, as our daughter lives nearby, but doesn't have space for us. We have never been disappointed!

    5
    « Clean, efficient »

    Stayed just on night before using the airport. Easy to find. Convenient to a couple restaurants and shopping. Good breakfast included in the price. Room was quite clean and modern. Desk staff friendly and helpful. Very acceptable chain motel.

    4
    « Nice hotel, convenient location »

    Friendly staff from when we checked in, throughout our stay and up to when we checked out. Breakfast buffet was nice with options. Clean on the outside, lobby and room was clean. Pool was nice. Room was comfortable and clean. Exhaust fan didn't work but we notified hotel staff. Convenient location for us off 225.

    5
    « Great Stay »

    Everything was great and could not have been better! The staff was helpful, breakfast was great, and the location was perfect for us. There were restaurants and shopping near the hotel but it was not to congested an area where we did not feel uncomfortable driving on our own.

    5
    « summer visit »

    The hotel is conviently located for our visit to family. Also has a great variety of business within walking distance if one does not want to drive. The room is always quiet and comfortable. The top floor of this hotel used to be smoking and one can still sense smoke odor from the years it was allowed but it is not so overpowering as to be a problem,. Will stay there again in future.

    4
    « Helpful staff »

    We travel frequently due to lots of kids sports. We stayed in this hotel for 9 nights and had a great experience. All the staff members were friendly and greeted us each time we walked in. They had lots of extra touches: evening cookies, snacks, cold water bottles. The wifi was great. We had an issue with someone else staying in the hotel. The front desk employee, Richard, took excellent care of us. He was kind, understanding and professional. He took care of the difficult situation in the best manner possible. Definitely went above and beyond. I didn't give 5 stars because: the breakfast area was small for the size of hotel and their was only one washer and dryer for the entire facility.

    5
    « Vacat »

    Had a nice stay, enjoyed the cookies in the late afternoon and their breakfast in the morning like biscuits and gravy, scrambled eggs, sausage, and make your burrito. Grandson had fun swimming in the pool everyday and my husband loved the whirlpool. Most places don't have enough plug ins but not here the lamps even have places that you can plug things into.

    4
    « 3.4 miles from Anchutz Medical Center »

    Easy on and off access from I- 225 to the Medical Center. this was a friendly staffed motel with clean rooms, good breakfast and a happy hour which we could not take advantage of since we were visiting in the hospital daily until 8 pm. The beds were too soft, otherwise, all was good.

    5
    « Comfortable place to crash »

    I crashed at the Best Western Plus for one night and had a comfortable rest. The street was under construction last August, so getting to the hotel was a bit challenging, but inside the hotel was peaceful. The front desk attendant was friendly and I was greeted with warm cookies. The hotel was clean, quiet, up-to-date, and had a very good breakfast. It's conveniently located in a retail area with several restaurants and stores.

    4
    « Quick one night stay »

    Everything from check in to check out went smoothly. Pool & hot tub were great. Had to get on the road early so don't know about breakfast but there was hot coffee in the lobby to get us on our way. Close to Wal-mart (probably could have walked) which was great for restocking snacks for car ride.

  • 5
    « Excellent Staff »

    Best integrity of possibly any hotel. I left my backpack with two computers and other valuables in it. The housekeeper, Maria, and desk workers Kyle and Richard, were above reproach in their efforts to reunite me with my backpack, and quickly.

    4
    « Nice Hotel for Price »

    Clean, lovely breakfast, close to the highway but you don't really hear the traffic. The general manager Kyle was very nice and helped my aunt and I check in early. She got altitude sickness and we had to check out of our other hotel in Colorado Springs and didn't have anywhere to go while she felt nauseous and light headed. Appreciated the effort!

    5
    « Great Breakfast & the Best Bed Ever »

    My husband and I stayed one night at this hotel, 6/21-6/22, 2016. From check-in to check-out, the staff was warm, friendly and efficient. The hotel had an updated appearance, smelled wonderfully clean, and was well-kept. The bedroom was spotless upon check-in. I do wish the fridge had already been turned on to cool prior to check-in, but it chilled in about 12 hours and kept our wine and leftovers cool in the meantime. Let me emphasize how fresh and delicious the breakfast was: Waffles, biscuits and gravy, cereal, milk, muffins, eggs, hash browns, lots of juices and super fresh coffee! Yum! It was hot and delicious, and the dining area was kept neat and clean. Also, the king sized bed in our suite was a slice of heaven. The mattress and bedding were new, soft and rather cloud-like. We slept very peacefully. I would indeed return if I am in need of a hotel room near Aurora. Thank you!

    5
    « Denver visit »

    The hotel is clean fresh indoor pool with fitness room and business office. They offer weekday managers happy hour beer ,wine and snacks from 5-7 pm the rooms are clean and front desk staff is great customer service.

    5
    « Anniversary trio »

    This Best Western was our first night of our trip. The front desk had 2 attendants there and it was busy. When I go to front desk the gentleman said our room wasn't quite ready and asked if we would take another room, which was fine with me. Breakfast was good, room was clean and housekeepers were very nice. Overall great stay

    5
    « Excellent, convenient hotel »

    From our arrival, the staff was very helpful at the Best Western Plus in Aurora, CO. Throughout our stay, they answered our questions and helped in a timely fashion. The decor of the rooms is outdated, but the convenience and staff friendliness made up for that. Breakfast had good variety and was satisfying.

    5
    « Nice week stay with family »

    We visited last week and stayed for seven days. The staff was courteous and friendly & the hotel itself very clean. We really appreciated their personal touches; specifically, the "grab & go" breakfast bags provided for guests who cannot stay for the free breakfast and also the managers reception. We were so surprised by the latter because they not only had beverages but also snacks, breadsticks, nachos and even a pizza one night! The manager often checked the buffet to make sure everything was stocked. I liked the daily breakfast buffet, which again had a staff member close by to attend to anything that needed attention. My only "ding" is that our room had an odor. It was not smoke or anything like that; I'm not quite sure what it was. We never brought it up with the staff but I'm sure they would have addressed it if we did. We stayed on the 2nd floor on the side closest to the highway. We would definitely stay again but I'd ask for a room on other side of hotel. A very pleasant stay all around.

    4
    « Had a wonderful stay at Best Western »

    The room was very clean. Everyone were very helpful. The breakfast was delicious. Enjoyed the stay. The front desk was very helpful with up-dating my Best Western card to receive more points for my stay. The neighbor hood was very quiet easy access to the freeway from the hotel as well.

    3
    « Just an OK stay »

    Stayed one night as we are house hunting in the area. Only 1 person working behind the desk so had to wait 15-20 mins to check in, which I don't mind waiting but when you're with a 7 year old it can get pretty hectic quick. After we checked in, our room was on the 4th floor. When we walked in, the room smelled heavy of smoke. Not sure why as it should have been a non smoking room. The smell also followed us (of heavy smoke) on our toothbrushes and clothes. The pool was nice (goes up to 5ft), indoor, and also has a hot tub. In the morning, breakfast had a lot of choices and wasn't bad, although it goes quick so get there early. Staff was really friendly. Paid $137 after tax for a room with 2 queen beds.

    4
    « Best Western Plus, Aurora CO »

    Great and comfortable Place to stay. Convenient for guests and friends on visit, too. I would definitely recommend the place and location. It has available breakfast, pool for relaxation and a mini gym for workouts. It is also CLOSE to the Denver International Airport, Downtown, Denver, and the Malls.

  • 4
    « Not convenient to I-25 »

    I regularly stay in the Denver area when traveling to New Mexico; this is the first time I have stayed at this Best Western as it was close to a friend that lives in Aurora. It was not conveniently off the I-25; however, it is a very nice place to stay and in a great location, next to a mall and several places to eat. The Hotel was clean and the rooms large and well appointed. I would have liked the breakfast to have been served starting at 6:00 a.m. instead of 6:30 as I wanted to get on the road right away. Fresh brewed coffee is always available and a grab and go option was offered. The bed was comfortable and the room temperature was easy to adjust. The bathroom was large; and clean, and it was quiet and dark enough for a comfortable evening. I cannot comment on the breakfast as I was long gone before 6;30

    4
    « Memorial Day vacation »

    Stayed at this property for Memorial Day vacation to Denver. The hotel is located off of I-225, not far from the split from I-70. It is on Abilene Street, which is mainly a feeder street for other hotels and businesses near the interstate. Directly nearby is a Sam's Club. There was a shopping center within a mile and some chain restaurants about the same distance away. The property itself is in good condition on the exterior, and the grounds are maintained. The lobby looks like it was updated in the last 3-5 years and has a clean, modern look. The breakfast area is off the lobby in a separate large room. Hot breakfast items are served there, usual hotel fare of eggs, make-your-own pancakes, etc. Breakfast area is clean and regularly staffed. We also used the pool area, which is regular sized swimming pool and a hot tub. They were finishing re-titling the pool room, but this did not interfere with use of the pool and should be completed soon. Our room was very good size (2 queen beds), had a clean look and appropriate furniture. The mattresses felt slightly hard, though I've always found hotel beds hard and never as good as the one at home. Room was kept clean by staff, though they did not refill some of the coffee items one day. I would say it appeared the hotel was fairly full, but there was not much noise to be heard. One other critique I have is the wi-fi shows a strong signal, but it seemed to stop working after 15-20 minutes on my tablet. Since I was only using it sparingly, I didn't say anything and it wouldn't negatively influence my decision to stay there in the future. All in all, it was a good hotel. This is only the second BW Plus property I've stayed at, and the difference in quality seems to only be in the margins. Overall, I like BW properties and this is one I would stay at again in the future.

    3
    « Decent Hotel »

    Decent hotel for quick stay on our way to DIA. The staff was wonderful, but the room was a bit shabby. The sink was loosely attached to the wall. I was afraid it was going to fall off. Everything else was ok. Left at 5 am so we didn't get to try breakfast. I was impressed that the room had a fridge & a safe. I would stay here again for a quick trip.

    4
    « Business as usual... »

    As a frequent business traveler I find that the amenities offered here are very satisfactory. I was a repeat customer to this facility. As a bonus, there's a Sam's Club next door, so being a member I walked across the parking lot and purchased room munching supplies and an inexpensive dinner of pizza or hot dogs a couple of times.

    5
    « Stranded but Happy »

    Myself and 7 of my customers had been held up in Wichita waiting on a plane coming from Denver to pick us up. As the plane was over 2 Hours and 45 Minutes when it landed in Denver we ended up missing our connecting flight. As I am very familiar with the Best Western line I decided to call the local Best Western hotels starting of course at the closest location. They were unable to assist as they were full from other people who had missed flights as well. I ended up getting in touch with the Best Western in Aurora and was informed that he would find us room and that we could head over. We made it to the location and found that the staff were very friendly and helped us get situated with rooms which made me feel a little less stressed. The rooms were clean and spacious and everyone had a comfortable sleep. The breakfast was good and just what we needed to get the day going in hopes of getting home.

    5
    « Wonderful Service »

    Polite staff. Got me into my room hours before check in. Breakfast room was clean and well staffed. Great variety of food. The hot tub was actually hot! Pool towels were stocked. I can't say enough about my stay here. I was very pleased!

    4
    « Pleasant, pet-friendly hotel »

    This hotel is very friendly to pets and is a nice, clean place to stay. We were turned away from the Best Western Denver Southwest because we had three cats, but this hotel made us feel welcome. The front desk staff is particularly kind and helpful.

    5
    « Wonderful Stay »

    We planned on staying in several Best Western Plus hotels on our trip home from Virginia. Everyone one of them including this one were outstanding!!! The staff was very friendly and accommodating to our needs. The room was very nice, clean and comfortable. The complimentary breakfast was very nice with a good variety of breakfast items. Overall it was a great experience and would definitely recommend it for anyone traveling though the Aurora Colorado area.

    5
    « BRAVO!!! Best Western Plus in Aurora Colorado »

    My husband was having heart surgery at Aurora Medical Center and being close by at the Best Western Plus in Aurora was a God send. It was an all-round wonderful hotel. I could not ask for more wonderful, friendly and competent staff. BRAVO!!!!!

    5
    « Close to Hospital »

    We stayed in the hotel due to our grandson having allergies we are unable to stay in any hotel that allows pets. We were thankful for the staffs help in getting us maps and helping with directions . The hotel was close to the hospital and yet far enough away that we could enjoy the restaurants and shopping within walking distance of the hotel. The pool area was kept clean.

  • 4
    « Wonderful and thoughtful service »

    We found the BWPlus to be conveniently located close to the Anschutz Medical Center and easy to get to off the interstate. Being close to Schlotsky's and Sam's club was especially handy. Kyle (GM), Sandi, Richard, Mark, and Ashley went above and beyond to accommodate us during our medical trip to Aurora. My mother arrived injured from an accident at the airport and the staff helped her by handling all the luggage and moving her room to one more easily accessible. They provided doggie treats each time we walked by the front desk and the breakfast was filling with sausage, danishes, fruit, etc. The rooms were clean and well-appointed with coffee maker and fridge.

    1
    « Best Western, NOT a "Plus." »

    I have really enjoyed Best Western Plus in Boulder, Co, and in Grand Island, NE. However, the so called Best Western Plus at 800 S. Abilene St. in Aurora Co. is in no way a "Plus." The hotel should be stripped of that designation at once. I just returned from a 4-night stay there (April 2016) and found that the general manager, Kyle R. Murray, by his own admission knew nothing about the problems: broken toilet seat in Room 418, broken waffle machine in breakfast room, kitchen out of many foods 3 days running, lamps flanking the single sofa in lobby had no lightbulbs and there was no intention to install. Guest rooms very dim----looked like a nightstand per room was removed as was the lamp that would be on it. Staff refused to provide an extra light. When I asked the manager about the problems I encountered, he accused me of "trying to pick a fight with him." Hotel rather warn, depressing. How is this a Best Western PLUS?? Beth Ann Wilson, St. Louis, Missouri

    3
    « Not bad, but not my favorite »

    Just spent three night here. Selected it based on TA reviews. Bottom line -- it's fine. Nothing fancy, and it is reasonably but not spotlessly clean. The staff is very nice but it seemed they were stretched thin. One day our room did not get made up until about 4 pm, and that was not convenient for us. We'd been out of the room most of the day and wanted a few minutes to relax. Among the things I did not care for were the fact that the beds squeaked anytime you turned over, like an old spring mattress. And I did not like the fact that there is no counter top in the bathroom where you can lay out your toiletries. One ends up using the toilet lid, which is not ideal. The hotel breakfast is OK, but thankfully we brought some of our own food. The location is decent but a little hard to access because of the nearby roads and construction. It was not bad, but when we return to Aurora we will find another hotel.

    3
    « Older, over priced hotel »

    I stay am many Best Western; they are a partner with one of my preferred airlines. This hotel is older, which is not a problem in itself, but you the rates are that of a much newer, nicer, better appointed hotel. I would have been OK paying $60 for this room. I needed the suite because I was working at night and I needed the room. My bill was $150 including discounts. Old bed, old sofa, and horrible pillows. The pool is located in the center of the main level. Chlorine smell is strong, I could smell it in the hallway on the 3rd floor. The provided breakfast was sub par for the price for the room. There are several other hotels within a few miles for this, I would stay there. Overall, this cost more than had I stayed at the Doubletree or the Holiday Inn Express just down the road. Again, not bad, the worst place I have stayed, but the price you pay is not worth what you are getting.

    5
    « comfortable hotel »

    staff very friendly and accommodating good location by restaurants macys Sams Club and more I've spent many nights here and even when hotel is full the staff makes sure your needs are met pool very clean and inside laundry facilities

    4
    « issues....... »

    There is a big problem on the 4th floor, north end of the building. There is a "compressor" motor that runs every 2 hours for 30 minutes and it is LOUD. No one who has stayed in the rooms directly adjacent to this NOISE would give this hotel a good rating. Also, if your room is on the front, highway side, of the hotel forget about ever having peace and quiet. LOUD traffic noise 24 hours a day. Other than that it is a nice property. The room was clean, the bed was very comfortable, not hard at all. The staff is as helpful as they can be. There are many restaurants and stores nearby.

    5
    « Great Hotel »

    The breakfast and staff was awesome. Very clean rooms. Indoor pool and hot tub was nice. Great location, right by the interstate. Walking distance to the mall and WalMart. We would definitely stay here again.

    2
    « Blizzard emergency, no food »

    I just read the review about having no food during the blizzard & completely agree that this was not handled correctly. The manager brought in pizza for himself & staff only. We observed a guest helping himself to pizza in the breakfast area & a staff member ran in & made him put it down, retrieved the pizzas & put them in a private room. Guests were stranded in rooms all day with no food, for "happy hour" they put out a bowls of chips with a carafe if wine & some canned beer - nothing for children. I could write much more about this very negative experience but suffice it to stay we won't be staying here again!

    4
    « Great for an overnight stop »

    An older BW. However well cared for. Check in staff friendly & courteous. Managers reception in progress (beer, wine & snacks). Room with king sized bed large, comfortable & clean. Bathroom large & clean. Our room was very quiet facing the back. Moderate sized breakfast area with usual fare. Coffee good & hot. Hotel is located in an outside shopping center. Fast food & restaurants located nearby.

    2
    « Snowed in! »

    We stayed here 2 nites. One planned, one nite not! Second morning woke to an arctic blizzard! Granted the hotel didn't have a restaurant onsite, but they should keep food on hand to feed them when these freak storms hit Denver, they know that these things happen. People couldn't drive anywhere, there were no delivery services, the city was pretty much shut down. The nite staff (men) were extremely rude. I called down and requested two additional pillows and he said they were out. I said, you're out, of pillows? He says yes! Omg! Lol This was the first nite, so I knew he wasn't out of pillows, the hotel barely had any cars in the lot. Long story short, stay elsewhere! Oh...and the beds were hard as a rock!

  • 5
    « Great value!!! Pool and hot tub included!! »

    My sister and I stayed here when she came to visit. We took her two small children swimming in the pool and they loved it! The water was a decent temperature and it's inside which was nice because it was early March. They also had continental breakfast which was extremely convenient. This location is perfect because it's close to the highway, lots of restaurants and shopping.

    5
    « Nicest Best Western in Denver »

    The Best Western Gateway, on South Abilene right off Interstate 225, really shines. The pool and hot tub are relaxing, the staff is very accommodating, the rooms are spacious and inviting, the internet is fast, and the location is convenient to the airport.

    4
    « Good value accomodation. »

    We recently stayed at this motel as we were attending a conference in Denver. We found our accommodation comfortable and clean. The only problem was that the shower was not hot enough, it was a disabled bathroom (not asked for) so maybe the temperature is controlled. The staff were welcoming and friendly with special mention for the lady running the breakfast room, nothing was too much trouble for her. Breakfast was included in our tariff and the food was plentiful and nice. If I return for another conference, I would definitely stay there.

    3
    « A CLEAN AND CONVENIENT INN THAT IS MODERATELY PRICED »

    I spent four nights at the Inn. From the time of my arrival, the reception was warm, friendly and helpful. My room was clean and well set up for a single person or family. The rooms are well price and generally moderate compared to the surrounding competition. Your stay at this Inn, will be "easy" and very comfortable.

    1
    « HORRIBLE »

    Beds were to hard. The second day they did not clean our room and when i tried to talk to maid she did not speak English. The manager had a Himmler attitude and look.I will never take my family to another Best Western ever.I will never recommend Best Western to any of my friends or many business associates or clients. In fact I will make a point of telling everyone not to stay at Best Western anywhere.

    4
    « Aurora »

    The stay went ok. The check in was kind of a drag waiting for the receptionist to get off the phone. Next room was really noisy. We will stay there again. The hotel is in a bad location. a lot of detours at this time. Very clean rooms.

    5
    « Nice »

    Comfortable, nice, great for the kids and close to the medical centers we needed to go to. The room was clean and it was very quiet. The breakfast was good and presented nicely. The internet actually worked and the tv worked. Enjoyed our stay.

    5
    « Capitol Hill Day »

    I have stayed at this location in the past and was very satisfied. Easy to access and rooms are quiet and comfortable. Staff is very helpful and accommodations are very good for the price Will stay here in the future. Even though the people I visit have moved to Denver proper I like the hotel better than the ones I have stayed at even though they are closer.

    5
    « Great hotel experience »

    This hotel was recently remodeled in 2015, and they did an excellent job on decor, linens and furniture. Rooms were very spacious with adequate lighting. Hotel staff were very courteous and professional. I would definitely stay here again and also recommend to friends. We appreciated the hospital discount which was more than AAA discount.

    5
    « Great place to stay »

    I have stayed at this hotel a number of times over the last few months. The staff are always pleasant and friendly very helpful. quick check in and check out. The rooms are always clean. The breakfast is comparable to most hotels. I would recommend this hotel.

  • 4
    « Clean and safe and secure »

    This place is right down the road from my office, and I stay here when I have early AM meetings, or when bad winter weather hits and I don't want to commute back to Boulder. Desk staff is super polite and will fulfill your every request, even at 3AM (I teach night classes at the college down the road). The breakfast is decent in a hotel sort of way. Be sure to give them your AAA, AARP, and Best Western cards, the room rates go way down. The only other safe and secure option is the Holiday Inn Express half a mile south, and I found it worn, shabby and dirty and at the same price. There are other really sketchy hotels within a mile of this place, but here you have lots of parking with security cameras watching your car. Reserve your room well in advance, as this place fills up fast, it's right across I-225 from the UC Medical Center and folks who have to go there know it's a safe, clean and secure solution.

    5
    « Was a Great Stay! »

    Awesome experience! I have had a hard time finding a hotel that I actually enjoyed but this was it. The staff was supper friendly and the breakfast was good. my family and I had a great 2 nights here. The room was very clean. the bathroom and tub were a good size.

    3
    « Richard on the late shift was not helpful when I asked for towels and shampoo since our room was not clean »

    Night shift was not a easy check in. The breakfast was great. Noise in the hallways next to our room. Too close to the elevator, I guess. Great except for Richard. He told me he did not want to fight with me about our room that was not cleaned or towels changed and shampoo and conditioner replaced.

    4
    « Good place to stay not far from airport »

    Great staff clean hotel. Very friendly will do anything to help out the guests. Breakfast was good and always stocked. Easy access to the interstate and local dining. Have afternoon wine, beer, and snacks. Will visit again.

    5
    « GREAT STAY AT THE Best Western PLUS Gateway Inn & Suites, Aurora, »

    This Hotel is very well managed! The entire facility kept real Clean! They have an excellent breakfast for the tenants and an excellent food Staff! They have a great room layout! The swimming pool and the sauna is great! the evening happy hour is GREAT!

    5
    « Great Stay »

    This is a great place to stay. Richard was especially nice and helpful during our stay. Rooms were nice and clean, and hot breakfast very morning. I recommend staying here to everyone. When we visit the Denver area again we will be staying here.

    4
    « Good value for the location »

    Nice entry way, nice room. I could hear steps of the guests above me. Fitness center was nice. The breakfast included eggs and sausage. So for those who cannot eat wheat or gluten, there is that option.

    4
    « Thanksgiving Holiday »

    After a one night disaster at a sleazy, dirty, mold and mildew Travel Lodge stay in Aurora that was part of a package deal with Southwest Airlines we check out of the Travel Lodge and into the Best Western for 3 nights. It was a perfect choice and a great stay. The room was fresh and clean. The staff was excellent. It was a great value for the money. I would stay here again.

    5
    « EMERGENCY RESERVATIONS »

    A severe winter snow storm hit the Denver Colorado area! With us living outside of Denver, East 40 Miles, we were able to get a reservation at the Best Western Hotel for the night! After hearing the Rods were still closed, we call the Best Western Hotel and Sandy was able to schedule and reserve another night at the same rate!

    5
    « Staff Extremely Helpful »

    My daughter and I stayed at this location so that I could take care of her after a brief procedure at a nearby medical facility. Comfortable beds and clean rooms. All front desk employees were courteous, knowledgeable and helpful...everything from having loud music quieted to fixing the printer in the business center. Breakfast bar was very accommodating along with the staff that made sure you had everything you wanted. Close to the expressway. Stores and restaurants are right there for all your needs.

  • 5
    « Best Hotel in Aurora »

    This hotel is clean and nice. The staff is outstanding. They are so welcoming and kind. This is our favorite place to stay when going to Denver. The location is great with lots of shopping and restaurants close by.

    3
    « Good place to stay for Anschutz Medical Center »

    The view is either of a shopping mall or of Hwy I-225, but for the price the stay was good. The bed was comfortable, the room was clean and except for one person, the staff was friendly. The hotel is an easy 4+ km from the medical center. My room was on the mall side of the hotel, so I can't comment about traffic noise. The bed covers are thin, but the air-con/heat keeps the room reasonably comfortable. I would recommend this hotel over the Springhill Suites across the street from the medical center.

    4
    « Clean and comfortable »

    We stayed three nights at this hotel because we were visiting family in the area. My only complaint was that our room 213 had a view of a brick post and a lot of pigeon poop. We kept the drapes shut. I would stay there again, but ask for a room with a view.

    5
    « Clean and close to everything »

    Room was clean and check in staff could not have been nicer. Breakfast was hot and very good for a "freebee". Right off the highway and close to several shopping strip malls. I would highly recommend this hotel.

    4
    « Great Stay in Aurora »

    We need a place in Aurora near family. This place fantastic. It was quiet, clean and the staff was very respectful and helpful with local directions to events as well as restaurants. We will definitely stay here the next time we're in town.

    4
    « my second visit »

    this was my second time staying at this hotel. i chose to stay here again based on a number of factors friendly helpful staff,clean rooms and general overall location in regards to my business in the area. i enjoyed what amenities i could as my stay was brief especially the indoor pool and jacuzzi and complimentary breakfast. i,m sure to be back when in the area !

    4
    « Decent hotel close to Denver Airport »

    I gave only 4 points because the hotel is located right on the Interstate. So if you get a room facing the street it is noisy. We stayed here twice, on the second stay we were assigned a room toward the parking lot which was nice and quiet. The rooms are spacious and clean and the breakfast is good. This is an ideal spot if you are traveling to/from Denver Airport - it is only 20-30 min away.

    4
    « Good stay »

    So I will tell you this is a typical Best Western stay. The room and bathroom were all clean. Linens on the beds and towels were all nice and clean. Beds were comfortable and TV works fine. That said the one complaint about the room that I have is that the grippy stuff on the bathtub was a bit worn and I nearly lost my balance two times. I let the person know about this when I checked out so that they can address it. Breakfast was typical but with only three types of cereals from a mass dispenser (versus having individual packets of cereal). Problem solved in taking it on the road by putting the cereal into a coffee cup and slapping on a lid. I did a test with the Best Western Kiva in Fort Collins and this one. In the reservation request section of the online form I asked for a printed picture of a famous person to be put on my nightstand. In neither case did Best Western deliver. This is not an issue that affected the stay but I will say that other major hotel chains accommodate requests. This location was convenient to shopping and food. I would have no problem staying here again.

    3
    « too much odor in the room »

    The staff was helpful, professional, and courteous, but I would not recommend this hotel due to the heavy hand with Febreeze or other fragranced product. If the room is clean, there is no need for an artificial scent. Sorry to give a poor rating, but my personal pillow I brought with me even still smells from the hotel which interrupted my at-home sleep.

    4
    « Nice rooms and breakfast was very good. »

    Staff was friendly and helpful. Room was not bad. Breakfast was great and a lady named Rebecca was wonderful. She made sure you were happy and one day had a special pumpkin spice waffle mix available. She even gave us a special little gift to give our granddaughter. Rebecca was super! This location has lots of restaurants and shopping nearby.

  • 4
    « Clean safe place to stay »

    Best western was very clean. In suburban area with lots of shops & restaurants. Close to freeways. About 20-25 minutes from downtown Denver. About 15 minutes from Denver International Airport. Would stay there again if opportunity arises.

    3
    « Noise and dogs! »

    The room was well appointed and clean, but the noise level was most disturbing. They need some kind of sound proofing. I also don't like being in a hotel where dogs are allowed. Not only is the barking annoying, but dogs go to the bathroom on the floor, get on the furniture, have fleas and shed. It is not sanitary.

    2
    « Management cleaning cost saving policy »

    Two night stay and room was not cleaned. Reason given that it is policy not to check a room a second time if the do not disturb sign is on the room. We told staff before noon that the room was free to be cleaned. On our later return, manager said it was policy not to check a room twice due to the time a cleaner had to clear a floor. It's a small hotel. Cost saving policies like this damage the stay experience. Just to note. It's really an airport hotel which is what we wanted to avoid.

    4
    « Nice Place For a Day or Two »

    Stopped on the way back from Vail and we were very close to the airport. Not much directly around the place, but only a few miles from a big assortment of restaurants. They provided the usual buffet breakfast and it was good.

    4
    « Decent hotel if you're passing through »

    Decided to stop around Denver on our road trip and picked this hotel based on reviews. The room was clean and the staff was friendly. The bed was budget level but not uncomfortable. Ditto for the rest of the room's furnishings.

    3
    « Okay if you need a place »

    I picked this hotel on the basis of the reviews I had read about it. When I arrived I found a hotel that was rather average and with a very limited staff, many of them very tired from working overnight and double shifts. The room we requested was average, and the service we received was spotty. We were out from 6:00 a.m. to 2:00 p.m on the first day and found the room had not been cleaned upon our return. When we inquired, we found out that rooms that were being occupied for more than one night were not given cleaning priority. We all ended up waiting in the lobby for the room to be cleaned after our own long day out. Not sure I'd recommend.

    5
    « Very nice »

    This is a clean, friendly place to stay. It is near shopping, restaurants and the freeway. Service was good, breakfast was very good and I would recommend this facility to any one going to the Denver area.

 

Getting to the hotel ...

All directions
·From: Interstate 225. Take Exit 7-Mississippi. Go east on Mississippi and then north on Abilene to the Best Western Plus Gateway Inn & Suites.