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Best Western Plus Hotel Colony Inn, Atascadero

4.0/5  - basé sur 550 notations.
3600 El Camino Real, 93422-2554, Atascadero, United States - See map
Best Western Plus Colony Inn - When your travels take you to Atascadero, stay at the Best Western Plus Colony Inn. We love having you here! The Best Western Plus Colony Inn is ideally located in the center of Atascadero. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This award-winning Atascadero hotel is host to the Central Coast wine region with access to winery and vineyard tours, wine tasting and annual wine festivals as well as championship golf courses, biking and hiking trails, and the world-renown Hearst Castle. The Best Western Plus Colony Inn in Atascadero is located in the heart of San Luis Obispo County. This Rider-Friendly hotel provides easy access to Highway 101 and is minutes to historic downtown Atascadero. Guests are near culinary attractions, wineries, restaurants, specialty shops, the Pacific Ocean, Pismo Beach, Morro Bay Harbor, Paso Robles Wine Country, and more! The Best Western Plus Colony Inn is a wonderful destination for weekenders and business travelers. This newly renovated hotel features a welcoming lobby, a well-appointed business center, seasonally heated pool and Jetted spa, and a fully appointed fitness center. Complimentary high-speed Internet, Large HD televisions with HD programming and free movie channels are available in all guest rooms as well as a refrigerator, microwave, coffee/tea maker, iron and ironing board. A complimentary hot breakfast buffet is served daily to our hotel guests which includes scrambled eggs, breakfast meats, bagels and cream cheese, made-to-order waffles, assorted Danish and muffins, yogurt, oatmeal, cold cereals, fresh fruit juices, coffee, tea, hot chocolate and more! Atascadero, CA is home to the Charles Paddock Zoo, Atascadero Lake and Lake Pavilion, and Chalk Mountain Golf Course. Nearby, guests can enjoy an abundance of recreational activities including two lakes for fishing, boating and water sports, three historic Missions, biking, hiking and year-around wine and food festivals.

Best Western Plus

Hotel Colony Inn

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 550 guest reviews
NOTE ISSUED
Excellent
253
Very Good
199
Average
67
Poor
22
Terrible
10
REFER TO NOTICE
Business Business
66
Couples Couples
163
Family Family
205
Friends getaway Friends getaway
64
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Quiet and Convenient"

5
07/12/2018

Very quiet and helpful staff. The room was very clean and comfortable. Never been in Atascadero before, but cute little town. Service was very helpful and polite. The only concern was the walk to the fitness center. Not far, but coming from Hawaii and walking in 40 degree weather in a t shirt and surf shorts was interesting, but the fitness center was great and the walk back felt great after the workout.

"Decent stay for the price"

3
24/11/2018

Staff very friendly, hot tub very nice. Bed fine, pillows a bit hard. Courtyard pleasant, nice sliding door on ground level, no highway noise. Breakfast typical, just okay. High pitched squealing noise from pipes every time room next to us used their water. Weird shower (huge crack between shower door and wall where water leaked all over the floor.) but plenty of hot water and water pressure. Towels minimal in size and quantity. Very noisy refrigerator that had to be unplugged so we could sleep at night. Outdated, low-power inefficient microwave w broken turntable. Room clean and comfortable, enough seating areas and decent lighting. TV worked. Heater worked well. Average hotel, good value for the price.

"Solid hotel with a cool courtyard"

5
01/11/2018

This hotel was a solid one night stop on our way through California for work. Breakfast wasn't anything too special (i.e. powdered eggs amongst other stuff), but the courtyard was a cool feature. A decent spot!

"Good for a comfortable nights stay"

3
21/10/2018

Nice friendly staff, good service. Average room but clean and had all the usual things you need so can't complain. Good full free breakfast in a nice space. Free passes to a gym just next door. Down the road is a subway and a big grocery store and petrol station. Not bad for a nights stay at a reasonable price - wouldn't want to stay for much longer.

"Nice clean hotel"

3
17/10/2018

Staff were very friendly. Room was clean with modern decor. It was convenient to I 101 while traveling. Breakfast was adequate. Plenty of restaurants nearby for dinner. Pool area very nice. It was a good place to stay. Would recommend.

"Worst beds in the universe"

1
15/10/2018

These had to have been the most uncomfortable and noisy beds I've ever slept on. I feel like I didn't sleep at all the 2 nights that I stayed at the hotel. I was woken up everytime my partner or roommate moved or got up from the bed. The room was also not very clean. When I checked in I noticed a fast food soda cup on the vanity and in the shower it looked like dirt marks on the wall. Really not happy with my experience.

"What a change!"

3
14/10/2018

I've stayed at this hotel many time over the last 7 years. It has gone from a great place to stay to staying their because it's the best available. Don't know what happened. Must be new management in the last 6-8 month's . Customer service has taken a nosedive for some reason. Calls to the front desk for assistance with billing and or receipts are met with excuses and indifference. Manager does not respond to email questions. Still a nice place to stay but not near what it was. Too bad.

"Great night at the Best Western!"

5
24/07/2018

Perfect place to stay after a visit to Big Sur. Beds were comfortable, loved having the mini fridge. There is no bathtub but the shower was very nice. We used the pool and hot tub twice during our stay and was great both times. There was a small problem where the pool person was adding chemicals and we wanted to use the pool. This occurred right as the pool was supposed to open. Would be nice if that could have been done before the pool opened in the morning. Breakfast was hot and plentiful. We utilized the self-serve laundry while the kids were in the pool. You do need to exit the hotel to access the laundry area which is outside next to the pool. Overall enjoyed our stay and would definitely recommend.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to share you experience at the Best Western Plus Colony Inn. We are so glad you enjoyed your time with us. We hope to see you back again soon. Have a wonderful day. Daniel B, General Manager

"Vacation"

3
17/07/2018

Nice facility with pleasant helpful staff. The breakfast was always hot and entirely sufficient for what is offered. Very close to the Paso Robles wine areas which was our reason for the visit. Would not hesitate to stay here again on our next trip.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We look forward to having you back again soon. Have a wonderful day. Daniel B, General Manager

"Great place to stay, right off the freeway,."

4
05/06/2018

First time here. We always stay at Best Westerns when we do road trips. This one is by far nicer than most we have stayed at. It is large, well lit, with a very friendly staff, and lots of parking. The rooms are large, with many wall outlets, and really fast Wifi!

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Reigo, thank you for rating and reviewing the Best Western Plus Colony Inn. Your comments are very important to me and my team.We are glad you had an enjoyable stay with us. We look forward to having you back again soon. Have a wonderful day. Daniel B, General Manager

"Road trip."

4
01/06/2018

We needed a place to spend the night as a layover on our road trip. This Best Western had good reviews, so we booked it. Clean rooms. Good breakfast selection. We expected a heated pool that was advertised, but it was cold. Apparently, we missed a smaller pool further down that was heated. Other than that, smooth and nice stay.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to review the Best Western Plus Colony Inn. Your comments are very important to us. We are glad you had an enjoyable stay with us. We look forward to having you back again soon. Have a wonderful day. Daniel B, General Manager

"Not worth the price"

3
26/05/2018

We stayed here for 2 nights during the Mother's day weekend. My husband and I were excited for our getaway. We paid for a more expensive hotel to give ourselves a better treat. But were were disappointed, in the quality of this hotel. We were expecting a much better room. The quality of the room was substandard, especially for the price we paid. Among the issues with the quality of the room were the broken closet door, mold in the bathroom, overall the paint job looks like a five-old did it. At least, I did like the linens: clean and white.The hallway was dirty, and on the outdoor hallway the heat was turned off. Made for very cold walk to the lobby. However, most of the staff were friendly, except for Maddie. She has attitude when we were checking in. My husband had questions about the charges, clarifying things because we did our booking online, but she was impatient. Didn't event smile, and feel irritated. But the others were all nice until our check out.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Olivia, thank you for taking the time to review the Best Western Plus Colony Inn. Your comments are very important to me and my team. I look forward to sharing this review with my staff so we can review the room you were in and ensure that a future guest does not have a similar experience. I can assure you this was an isolated incident. We are in preparation for a full casegood renovation later this year which will make our rooms like new again. We have already went through a full soft renovation replacing the bed package and linens, carpet, wallpaper, paint, and drapes on the whole property. I hope you will give us another opportunity to earn your business and hope that we see you back again down the road so you can see the renovations once completed. Thank you. Have a great day. Daniel B, General Manager

"fWe keep coming back to this property"

4
20/05/2018

We like to stay here on our trips to Paso Robles wineries. During the summer months we find the large swimming pool a great place to cool off and unwind. The Guest House restaurant is our go-to place fo dinner.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Tobey, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We look forward to having you back again soon. Have a wonderful day. Daniel B, General Manager

"Very average rooms that need renovation. Surprised this is a PLUS property?"

3
10/05/2018

Room was clean and that's very important but the rooms are dated. Hallways and lobby were very stuffy and I noticed the hallway thermostat was set to 81? Wow, no wonder it was stuffy on a hot day.. Not a bad place but seems like it should only be rated as a "Best Western" and Not a BW Plus! Breakfast was ok. Coffee is terrible as are all hotels coffee.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to review the Best Western Plus Colony Inn. Your comments are very important to us. We will be undergoing a renovation later this year to address the concerns in this review. We hope to see you back again so you can see all the changes that we will be going through. Have a great day. Daniel B, General Manager

"Excellent stay"

5
08/04/2018

The room is big and confortable. Everything you expect is there and ready for your. The bed and linen are really good and so you can rest from a long road trip. Breakfast is very good and plenty of options for any taste.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Tulio, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We look forward to having you back again soon. Have a wonderful day. Daniel B, General Manager

"Too Amazing"

5
21/03/2018

I love this place, it's quiet, comfortable and the breakfast to good, just too good. I wish I could live here. The check in was east and the check out as even easier. The staff is great, helpfull people and the location is very safe.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We welcome you back again soon. Have a wonderful day. Daniel B, General Manager

"Wonderful experience!"

5
21/03/2018

We were part of marital arts training conference and we enjoyed being a part of this hotel for almost a full week. The staff was excellent and willing to help and be of assistance in all areas. The room was well setup and cleaned perfectly everyday. The food was great and we enjoyed the variety of breakfast meats each day. The conference room center was nice and gave us a nice venue to train in and serve food in with room for tables and chairs. We did not get a chance to get in the pool and hot tub but it looked nice and inviting. Thank you so much!!

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We welcome you back again soon. Have a wonderful day. Daniel B, General Manager

"When they say "PLUS" they mean it!"

5
04/03/2018

Was totally not expecting the PLUS accommodations here. I didn't even know the PLUS moniker existed. Best Western got it right with this new-to-me line of lodgings. The grounds, lobby, rooms, everything, were exceptionally clean and new. First thing I noticed when I got into the lobby was the big green Trip Advisor banner for award of excellence. I knew then I was in for a worry free weekend. What more can I say...? Even the king mattress felt like memory foam of some sort with the edges raised up and adding to the comfortable sleep my wife and I got. I did get a $20/night deposit hold and the checkin agent advised this policy - no worries from me. Breakfast was on par with other breakfasts in motor lodgings and we had rolls, cereal, fruit, juice & eggs. Not bad. Make-your-own waffles and sausages are also on the menu with the typical other selections. My Wife were in town for a Valentines winery event in Paso Robles. This BW PLUS Colony was almost equal distance from the winery and ~$20 less expensive than the BW in Paso Robles...Atascadero has a nice small town feel to it. Great job Guys!

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello Mr. Mcaaf, thank you so much for rating and reviewing the Best Western Plus Colony Inn. Your comments are very important to me and my team. I am so glad you and your wife had a memorable experience with us. I look forward to sharing your review with my staff. We look forward to having you two back again soon. Have a wonderful day. Daniel B, General Manager

"Very Nice Stay"

4
19/02/2018

This was a very nice place to spend the night. Nice people at the desk, both check-in & check-out. Coffee & tea in the reception area. The rooms are nice and clean. Wi-Fi worked great. Good breakfast. I did not like the shower head though. Thank you for upgrading us to a room near the pool, that was a very nice thing to do. Couldn't use the pool though as we arrived late and it was too cold outside, hopefully at next visit.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Maraeta, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We look forward to accomodating you again soon. Have a wonderful day. Daniel B, General Manager

"Clean, easy location, nice staff and good value..."

4
31/01/2018

The hotel is easy on/off from the 101 across the freeway from In-N-Out. The staff was friendly and helpful, the room was clean and big! It was nice to soak in the hot tub on a cold winters night too. The breakfast was good, with a good selection. Down the street was Bristol's Cider House, a short walk and a great place for a nice adult cider!

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello Lompoc93436, we really appreciate you taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We look forward to accomodating you again soon. Have a wonderful day. Daniel B, General Manager

"Wine Country"

5
07/01/2018

We chose this Best Western for the price and location. The facilities met our expectations. The location is very convenient to wine tasting in Paso Robles and Templeton. The hotel provided easy access for Uber to pick us up and we also used the service to return to the hotel. Plan to stay again.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Brian, thank you for rating and reviewing the Best Western Plus Colony Inn. Your comments are very important to me and my staff. I look forward to sharing your review with my team. We look forward to accomodating you again soon. Have a wonderful day. Daniel B, General Manager

"Best Western Atascadero"

5
30/12/2017

Cute hotel with good amenities. We came down from the Bay Area for a high school basketball tournament. We came in a day early and checked in the late evening. I called ahead but the staff was super friendly and check in was easy. We stayed in a King suite, very nice room and the bed, a Beautyrest Recharge mattress with a pillow top was fantastic. Unfortunately the pool was outside so a December swim was out and unfortunately I didn't make it to the hot tub but their free breakfast was delicious!! For the price this hotel is fabulous.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We hope to see you again soon. Happy Holidays. Daniel B, General Manager

"Very clean and priced well."

4
21/12/2017

This is an average Inn near Paso Robles, with clean rooms and a decent breakfast included in the price. It is close enough to Paso Robles wineries nearby and not pay the overinflated prices of staying in Paso. We were a party of 8 and had 4 rooms. For groups this is an ideal place to stay. If you are used to staying at 5 star hotels, this is not the place for you. We changed rooms to get a firmer mattress. Staff were accomodating and couldn't have been nicer.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Judy and Mark, thank you for taking the time to rate and review the Best Western Plus Colony Inn. We are glad you and your group had an enjoyable stay with us. We look forward to hosting your group again on your next trip to the Paso Robles Wine Country. Have a wonderful day and Happy Holidays. Daniel B, General Manager

"well suited to our needs for a family visit"

5
17/12/2017

pleasant, clean, good breakfast bar, clean pool, ovarall good experience. Met well our needs while in town to visit family. One of three nights, an unthoughtful guest left their micro dog in their vehicle outside our window, barked all night. NOT the hotels fault, but was a sleep issue

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We are glad that you enjoyed your stay with us. We hope to see you back with us again soon. Have a wonderful day. Daniel B, General Manager

"Good hotel"

4
29/11/2017

Good hotel for an overnight stay! We had two rooms. First of all, the coffee hotel is placing to use in the room is not intended to be used with the coffee makers in each room. Need to look into this. One of our rooms had broken outlet in the bathroom, so hair dryer had to be used in room, not in bathroom. The breakfast was pretty nice - a lot to choose from - from hard boiled eggs to make your fresh waffles. It was nice to see a lady checking constantly over food to make sure everything is in stock and clean around the breakfast room. The breakfast room is on the 3rd floor, so if you want to be close to breakfast area, which is pretty great - enough for everyone! - ask for room on the third floor! Rooms, towels, sheets - were clean and fresh!

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to share you experiences at the Best Western Plus Colony Inn. Your comments are very important to us. We hope to see you again soon. Have a wonderful day. Daniel B, General Manager

"Excellent value"

3
23/11/2017

This is a good place to break the journey from SFO to LA. Good value. Breakfast was slightly disappointing since by 8.30 food was over and no one replenished it (breakfast is over at 9). The room was spacious.

"Excellent!"

5
23/11/2017

We decided to stay here to break up our long road trip from Northern California back to Southern California. I was really pleased with the ease of booking and check in. The room was very clean, and breakfast was fantastic! Great place to stay.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Gilbert, thank you for taking the time to rate and review the Best Western Plus Colony Inn. We are pleased you had an enjoyable stay with us. We look forward to accomodating you again on your next trip through Atascadero. Happy Holidays. Daniel B, General Manager

"Good Value"

5
12/11/2017

Booked in advance for best pricing. Good value, clean and comfortable. Short drive to Pismo, San Luis Obispo, wine country, and Missions. This hotel is located on a main road in a small town, but the road is very quiet, not much traffic at all. An artisan coffee shop is within walking distance.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello Anna Marie, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We are glad you had a wonderful stay with us. We look forward to being your home away from home again soon. Have a great day. Daniel B, General Manager

"great place"

5
12/11/2017

needed a place to crash on way to LA from north of SF, found this place on my phone, what a pleasant surprise. Great price, clean room, very nice people. Will definitely stay there again as I make the trip every couple of months..

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello Joe, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me. We are glad you had an enjoyable stay with us. We look forward to being your home away from home on your next visit to the area. Have a great day. Daniel B, General Manager

"No response to items left behind"

3
06/11/2017

We inadvertently left two phone chargers in the room. I called and was told I would hear back from someone in housekeeping. I heard nothing. On top of that, someone from housekeeping walked into our room while we were in it. We were not pleased.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello Sue, Thank you for taking the time to rate and review the Best Western Plus Colony Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Daniel B, General Manager

"Pleasantly Surprised"

4
05/11/2017

We had a very comfortable stay. We were on the 3rd floor and it was quiet even though we were near the freeway. The property seems recently updated and clean. I'm a light sleeper but found the bed very comfortable. The breakfast is as expected for Best Western-a good variety to get you going. Breakfast room nicely updated-bright and welcoming. If we had more time we would have used the spa! Pool area very nice. We would stay again! Convenient location for wine tasting!

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and my team. We are glad you had a wonderful stay with us. We look forward to being your home away from home again soon. Have a great day. Daniel B, General Manager

"Business trip"

5
31/10/2017

I frequently do business in the Central coast and this was a great place to stay for business or vacation. Centrally located near wineries, golf and any other thing you want to do. The service is great and comes with breakfast.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Craig, thank you for your recent review and rating for the Best Western Plus Colony Inn. Your comments are very important to me and my team. I look forward to sharing your review with them today. We look forward to accomodating you again soon. Have a wonderful day. Daniel B, General Manager

"Bad shower pressure"

3
31/10/2017

Terrible shower pressure and complicated multiple valves and 3 shower heads. Didn't work. If you stay here make sure they give you a basic shower stall with normal water pressure. Otherwise the hotel was a 4 out of 5

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future Please consider staying with us again so that we can have another chance to provide you with superior service. Daniel B, General Manager

"Location"

3
25/10/2017

I had some problems with internet, a broken door on the exterior and a very limited breakfast. Other than that it's a good motel in a great location. The bed was good, very quiet and close to restaurants.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Sylvia, thank you for taking the time to review our property. Your comments are very important to us. I will ensure all exterior doors are looked at and ensure they are in good working order. Our wifi is password protected I am not sure if that may have been the issue you were having but our wifi access code is provided on the guestroom keycard packet at check in. We look forward to being your home away from home on your next visit to the Atascadero area. Have a wonderful day. Daniel Brewer General Manager

"Bathrooms in poor condition"

2
23/10/2017

The shower had mold. Really disgusting. Room needed updating. Older and out of date. Security pole on sliding door was broken. Refrigerator in one room had terrible odor. Staff was nice and tried to make it right. Pool area was nice.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Bill, I apologize for the issues you found on your recent stay with us. Rest assured that this has been given to my Maintenance team and everything has been repaired that you had mentioned in your review. I appreciate the comments and for bringing these matters to my attention. I would hate for another guest to experience these same issues. We look forward to the opportunity to serve your lodging needs on a future trip to the area. Thank you. Have a wonderful day. Daniel Brewer General Manager

"my 38th night on the road this year so I know a little about lodging"

5
20/10/2017

great and friendly manager very clean and attention to detail great. quiet, great pool, and just far enough away to enjoy it. 4 miles to Paso or go downtown to eat, great TV selection, just remember you come in on the second floor

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Mike, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to me and our operations. I look forward to sharing this review with my team. Have a wonderful day. Daniel B, General Manager

"Great place in Atascadero!"

5
09/10/2017

Best Western in Atascadero is a great hotel. Very clean; interent worked well; easy check in and out; Breakfast is very good; Hotel staff friendly and informative. Family friendly; quiet. My only complaint was the bed was a bit loud when one laid down or got up, otherwise it was fine. A great location to enjoy Central CA!!

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to share your experience at the Best Western Plus Colony Inn. Your comments are very important to us. I look forward to sharing this review with my team. We look forward to accomodating you again real soon. Have a wonderful day. Daniel B, General Manager

"BW Review"

5
05/10/2017

Wonderful bed, great experience, very clean, staff receptive though short staffed in evening. Offered great deal on room and was explained the point system. Would stay again and also recommend to others.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hi Gretchen, thank you for taking the time to share your experience with us at the Best Western Plus Colony Inn. Your comments are very important to us and our operation. I look forward to sharing your kind words with my team. Have a wonderful day. Daniel B, General Manager

"Passing thru, was good when one never knows"

4
27/09/2017

We were passing thru and choose this hotel based on price and reviews. It was a nice hotel and we didn't have any bad surprises. TVs are always small in a hotel but that is just my taste. It was clean and updated enough. Beds were comfortable. I would stay again.

Atascadero B, Manager at Best Western Plus Colony Inn, responded to this review
Hello, thank you for taking the time to rate and review the Best Western Plus Colony Inn. Your comments are very important to us. We are glad you found us and enjoyed your stay here. We look forward to being your home away from home on a future visit. Thank you. Have a wonderful day. Daniel B, General Manager

"Glad we stayed here"

5
07/09/2017

We arrived in Atascadero late at night. We were looking for a reasonable yet decent hotel to stay in online. We booked this hotel and when we arrived my husband was happy how fast check-in was. The guy working at the front desk that night Aug.31,17 had copies already made and room key ready for us. Our room was cool/cold enough when we got there. It was a very hot night so we were glad for that. Beds were comfortable. We had breakfast in the morning very decent, clean and roomy. We had a great stay, thank you! Very quite and clean.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Mimi, thank you for taking the time to review the Best Western Plus Colony Inn. I am glad you and your husband had a wonderful experience at our property. Your comments are very important to us and I look forward to sharing your kind words with my staff. We welcome you back to the Best Western Plus Colony Inn anytime. Have a wonderful day. Daniel B, General Manager

"Waste of Money"

1
05/09/2017

Ac did not work, room door lock was broken, Lobby was hot and humid and smelled, the door between the rooms was unlocked and I had no way to lock it so I put the luggage cart blocking the door. Beds were extremely hard and uncomfortable.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hello, I apologize for the issues that occurred during your stay. We keep staff onsite 24 hours a day to assist with any issues that may arise during a guests stay with us. We were not aware of any guestroom air conditioners not working. The in room air conditioners are typically serviced 3 times a year to keep them in good working order. The adjoining doors have a deadbolt on each door and only the FD can lock or unlock them. That could have been resolved had we been made aware that your door was unlocked. I can assure you the other door on the other side would have been secured by a deadbolt. We recently had an air conditioner go down in the lobby and unfortunately it has been warm. It was not something that could be repaired and we are currently getting estimates for new equipment. I thank you for bringing these issues to my attention so we can prevent them from re-occurring for any future guests. We hope that we will see you again at the Best Western Plus Colony Inn. Have a wonderful day.

"Above the "Normal" levels"

5
05/09/2017

Above the "Normal" level of service, cleanliness, friendly, breakfast and WiFi. Debbie was very informative of the local things to do. We found the hotel one of the better experiences over the duration of our road trip.

Atascadero B, General Manager at Best Western Plus Colony Inn, responded to this review
Hi Stephen, thank you for taking the time to review our property. I am glad you had an enjoyable stay with us. We look forward to being your preferred choice for lodging on your next trip to the Central Coast. Have a wonderful day. Daniel B, General Manager

"Dependable Best Western"

5
19/08/2017

We enjoyed our overnight stay at this Best Western. It is rare that a Best Western doesn't measure up to my standard for a great room. This one is the usual: clean, comfortable, nicely decorated, quiet. It had a beautiful pool that I wished I'd been able to use! We'll stay here again on our trips from Northern to Southern California.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Best bed EVER!"

4
17/08/2017

While we weren't thrilled with the area this very nice hotel was located, we had the best night sleep on the most comfortable bed we can remember ever sleeping on! The room was decorated beautifully, as well. All and all, we were very happy with our stay at Best Western Plus Colony Inn.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"A Gem in Atascadero"

5
14/08/2017

Hotel was super clean! Came with a mini refrigerator and micro wave and would be perfect for business travelers who stay long term. Pool was super nice, as was the hot tub. There were two news publications available to read in the lobby. The first was a National Paper (USA Today) and the second was the local Atascadero paper to find local events. The Gym is not located onsite, but is unrelated (to the hotel) business located in the next shopping center over. This is a full gym (chain) with spin/yoga classes...three full stories of pools, exercise equipment, track, and free weights. Next time through Atascadero I will stay again at the Best Western.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Best regards, Pam Lyon Director of Sales & Marketing

"Nice and Clean and Friendly Place to Stay"

4
14/08/2017

We went to a wedding nearby and had a very nice and pleasant stay at the Best Western Plus Colony Inn for the weekend. The staff was nice, the hotel was very clean, the bed was very comfortable, breakfast was ample, the pool was fantastic. My only "complaint" would be the shower head! Other than that, we found this place to be a" find" and would definitely recommend it.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconvenience you experienced with the shower head in your room. We appreciate your business and will look forward to another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Convenient, well priced and OK continental breakie"

4
13/08/2017

Breakfast was just OK but the pool was awesome! The room was nice and it was very good value overall. Nice and clean too :) The staff were friendly and we felt looked after. There is a supermarket very close by too which was convenient.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Value"

5
11/08/2017

Very pleasant surprise and great value. Very comfortable room and bed. Very clean room and premises. Our pre-summer rate of about $130 would definitely entice us to stay here again when visiting the Paso Robles wineries.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Sweet hotel in a rural atmosphere"

5
08/08/2017

I usually stop here to break up the drive between Los Angeles to Bay Area and vice versa. I like this hotel. Very comfortable, rooms have always been immaculate, beds very comfortable and I just love their pillows. It is situated right off of the 101 freeway, too, but very quiet. The breakfast is fine with hot scrambled eggs and bacon or sausages plus anything else you may want. Price is usually lower than all the other big hotel chains.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Better than expected!"

5
04/08/2017

My sister and I needed a place to stay for her daughter's housewarming ...without spending $200-300 a night! We were pleasantly surprised at the cleanliness of this hotel. We shared a double with a TV, refrigerator and microwave! The free weekend breakfast was good and had a lot of choices. We even brought the grandkids (don't tell management!) to the pool!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Great Hotel!"

5
03/08/2017

I strongly recommend booking this hotel if you are staying in the area. The rooms are superbly outfitted and impeccably clean. The hotel breakfast is absolutely wonderful and a great way to start your day. Convenient location to SLO wineries and attractions. Great stay!!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for selecting Best Western Plus Colony Inn Atascadero, CA during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Great Stay"

5
31/07/2017

I highly recommend this hotel. We booked this hotel based on the reviews, This hotel was a wonderful surprise! Next time we visit this area we will stay here. The staff, Niki, Veronica, Stacy and the mgr Daniel very friendly & professional, they were great. The accommodations, clean and the breakfast was very good! I thought it was going to be a continental breakfast, I was wrong. It had a great verity. The The grounds and hotel kept clean and modern decor, loved our room. We give this hotel 5 stars.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Best regards, Pam Lyon Director of Sales & Marketing

"central coast hotels"

4
31/07/2017

A very good value and consistent reliability, Easy to find and close to many fun activities and restaraunts. An excellent fitness center is available for use in very short walking distance and has handball courts as well.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to Best Western Plus Colony Inn Atascadero, CA. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Good"

4
29/07/2017

Good facility. The location is convenient for truckers. There is nothing really nearby for eats. Sort of a strange layout but has all the amenities you would want. Rooms were very clean, fairly updated. Will stay again.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Out of the way /very quiet but has its problems"

3
26/07/2017

This hotel could be a gem if they would fresh up the rooms. ive stayed her twice and have remolded . it seems they didn't spend quiet as much on the rooms for decorating. lobby looks great but you didn't sleep in the lobby. my room needed easy repairs and wonder why weren't fixed ?? why would you allow our guests to suffer.?? it is a nice quite location .

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that our General Manager will personally be handling your case, and will be in contact with you until this issue is resolved to your satisfaction. It is our goal to restore your confidence in our hotel. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great service made all the difference"

5
26/07/2017

We stayed for a week in which all the area hotels were booked for the Mid-State Fair. The hotel was conveniently located near HWY 101. Even during that busy time, the hotel staff made all the difference. They were helpful and personable during our stay in which the hotel was full.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"My hotel of choice"

5
23/07/2017

I've stayed here on business 5 or so times. It is my hotel of choice. It is the best deal for the price. The hotel is clean, modern, comfortable, and the rooms are quiet. The staff is great and the manager goes out of his way to make sure everyone is happy. Love this place!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for selecting Best Western Plus Colony Inn Atascadero, CA during your visit to California's Central Coast region. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again when visiting our area. Best regards, Pam Lyon Director of Sales & Marketing

"Wonderful Staff and Great Accomodations"

5
23/07/2017

From the woman who reserved my room, Dominique, to the breakfast attendant, Stacy, everyone at this hotel made me feel right at home. The room was also very spacious and clean. I even had the pool to myself in the morning and took a quick dip before I checked out. The location is great too as there is a K-Mart less than a block away and an In'N'Out just around the corner. Highly recommend staying here!

"Nice hotel for a traveler"

4
20/07/2017

We stayed the night of Tuesday, 7/18/17. This nice hotel is well-maintained. The room was well-equipped and the bed was very comfortable. The only noise was the slamming of room doors by inconsiderate guests. If we are in the area in the future, we would certainly consider this hotel. The breakfast was slightly above average. The location is somewhat isolated unless you have your own transportation.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Please allow me this opportunity to apologize for the inconvenience you experienced during your stay. You willingness to share your thoughts is appreciated. Best Western Plus Colony Inn Atascadero, CA is committed to providing our guests with the highest quality services and facilities. We sincerely regret the noise from other guest doors caused any level of discomfort for you. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future. Best regards, Pam Lyon Director of Sales & Marketing

"Excellent value for price"

4
09/07/2017

Very clean, comfortable bed, courteous staff. Took advantage of their Rewards Program and it was easy to use on this stay. My only concern was we enjoy having a safe in the room for our valuables when we are using the pool and eating breakfast on their site. Overall, no complaints.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. For future visits, please know safe deposit boxes are available for our guests at the hotel front desk. Sincerely, Pam Lyon Director of Sales & Marketing

"Wonderful!!"

5
05/07/2017

We booked this Best Western without having visited this area, based choice on reviews. This hotel was such a wonderful surprise, it is now one of our favorites and would love to stay here again. Very nice accommodations, clean and very friendly, professional staff. Grounds and hotel kept clean and modern décor, loved our room, only minor drawback was showerhead but this is the norm with most hotels, but still sufficient. This hotel sits just on the outskirts of Atascadero, easy in and out without pulling into heavy traffic area; still close to freeway, shopping etc. Loved this hotel!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Great experience"

5
05/07/2017

We were pleasantly surprised with our stay! Best - Best Western stay! Great service, nice accommodations. Perfectly located to all that San Luis Obispo County has to offer. I would recommend Best Western - Colony Inn to family and friends!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for selecting Best Western Plus Colony Inn Atascadero, CA during your visit to California's Central Coast region. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again when visiting our area. Best regards, Pam Lyon Director of Sales & Marketing

"Nice Hotel, Convenient Location"

5
26/06/2017

We spent one night for a performance at the Vina Robles Amphitheater. All of the hotels in the immediate area of Vina Robles were booked, so we decided to try the Best Western Plus Colony Inn in Atascadero. The location is very convenient to all destinations in the Paso Robles area. The staff was friendly and helpful, and the rooms were clean and comfortable.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Best regards, Pam Lyon Director of Sales & Marketing

"Clean, Quiet & Convenient"

4
22/06/2017

The best thing about this property is that it is quiet, even though it is located right off Hwy 101. Convenient to Paso Robles for Wine Tasting, Morro Bay and San Luis Obispo. The rooms are clean, the beds are comfortable. The breakfast isn't the best I've ever had but if you're in town, do yourself a BIG favor and go have breakfast at Fig at Courtney's House in Templeton. Trust me. This was our second trip - once with family, once with friends, for wine tasting and visiting my son at Cal Poly.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"First Time Stop in Atascadero....Neat Town"

4
20/06/2017

The hotel was clean and breakfast very nice. The lobby has a problem with people walking in from the pool and leaving dangerous puddles of slippery water. Room was very nice but the headboard was made of iron and very uncomfortable if sitting up. Why are the beds so high off the ground? I'm small and had to jump into the bed.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for your feedback. I would like to apologize for the inconvenience you experienced during your recent visit. We try our best to make sure that these types of items are noticed by our staff prior to our guest checking in. I have made the necessary recommendations to the maintenance department to review the situation. Your comments are very important to us, so giving us this information is instrumental in the success of our company. We look forward to seeing you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Nice 7 Clean"

5
14/06/2017

Very friendly and helpful staff. Delicious breakfast every morning, breakfast items varied bacon, eggs, waffles, bisquits & gravy along with yogurt & fresh fruit. Rooms were nice & clean. They also had a small gift shop for forgotten items or room snacks.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Super nice. Good location"

5
12/06/2017

Have stayed here twice. The staff is very pleasant and helpful. The room very clean and comfortable. The grounds nicely kept. Breakfast was plentiful and good. Plenty of hot water and good water pressure. A good value too. Plus, very convenient for my purposes in Atascadero.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Good Breakfast"

3
12/06/2017

This was a clean & quiet room for our stay visiting nearby family. The bathroom we had on our first floor room may have seen a bit better days, so average rating vs very good, but I'd stay there again. Pool looks nice, but never had a chance to swim. Standard breakfast, but good.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Good get-away."

5
07/06/2017

Overall, it was a great stay, great rate, great fun! It was a good hotel, it was only 10 minutes from downtown Paso Robles. We went for the Firestone Walker Invitational Beer Festival. We had an awesome time. Although the street that the hotel is now is not well-lit, the area is fine. It turned out to be perfect for what we needed.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Much Improved"

5
06/06/2017

Its been a couple of years since last stay, all areas have been greatly improved, especially breakfast. Quality of food and eating area have been really upgraded. Upon arrival asked for room to be changed to a different location, this was done quickly and without a hassle of any kind. Nice staff and overall experience.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Great Weekend"

5
02/06/2017

We were pleasantly surprised with everything about the Colony Inn. All the staff was friendly and sincere. It has great amenities like the pool, the conference room(s) and the great breakfast choices. It's on El Camino Real and is far enough away from Hwy 101 to insure quiet. We would stay there again and enjoy every minute!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Have a great day! Sincerely, Pam Lyon Director of Sales & Marketing

"Guest Services Needs Improvement"

1
02/06/2017

Me and my husband and two school aged boys stayed at this hotel for two days, In which we had to move rooms once during our stay, housekeeping needs to clean better found child boxers and also the front staff over charged my card for the deposit as well. If possible avoid this place. It might be cheap well it might seem that way but some how they still get you.. you diffently pay what you get for..

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Clean and great staff"

3
24/05/2017

We typically stay at bigger hotels, but only had a few days to get reservations due to the Paso wine festival rooms were sold out or overpriced. This was a clean hotel with upgraded rooms. The breakfast was sufficient and there's a coffee shop right down the street. What really made it was the staff, so pleasant and really helped with info on the wine festival.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Excellent!!"

5
22/05/2017

This place was great all around. Very accommodating from early check in, providing a band aid, directions, and adjusting our bill due to our food all freezing in the frig. Rooms are clean and large. Fitness center is a great asset! Pool and spa warm and protected. Super clean and nice facility. Far exceeded expectations. Easy access to Paso for those not wanting to spend the outrageous prices in Paso Robles.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for selecting us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"An Overnight!"

4
17/05/2017

Booked into the Colony Inn for a stay after a wedding in Pismo Beach. I wanted a place to "wind down" from attending the wedding before return back to SF. I found that it was a nice hotel. Lobby was neat and clean and the desk clerks were very friendly and helpful at check-in with a description of the hotel, conference center, where to workout, pool, etc. Atrascadero is a "quite town" just off the freeway (101). The "main drag" ran from the hotel through town so you didn't have to go far to get drinks or food (snacks). It was exactly what I was looking for for a "nice quite evening"! I got a chance to go through my computer stuff, watch a little TV and do a little reading before going to bed. My room was neat and clean and I had a view of the fountain in front of the hotel, rather than the road with traffic going by. All in all, a relaxing stay! Oh, and a good breakfast in the AM with "real bacon"!! DaYamo

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Best regards, Pam Lyon Director of Sales & Marketing

"Best Western Plus, Atascadero"

5
13/05/2017

Great staff, very friendly and helpful. This was group motorcycle trip and they were very accommodating. The rooms were clean and neat. We needed an extra blanket (unusually cold for this time of year) and they saw to it immediately. Good breakfast and food was hot.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Great overall place! So glad we picked this place over the other big one in town! Clean and roomy!"

5
10/05/2017

What a great value! The pool area seemed nice but we didn't have a chance to take advantage of it! Breakfast was good. Would definitely return. Fridge was nice to have! Clean was our main concern and thankfully it didn't disappoint!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to Best Western Plus Colony Inn Atascadero. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Wagner"

5
07/05/2017

Great rooms. Great place! Great breakfast! Stacy was extremely helpful, kind and courteous and did an EXCELLENT job!!! Great job, Stacy!! Thank you!!! We highly recommend this hotel to all and on guarantee that all accommodations will be great!!!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for selecting Best Western Plus Colony Inn Atascadero, CA during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Super bloom vacation"

5
28/04/2017

Excellent staff, nice rooms , beautiful pool and setting. Breakfast was "generic", but ok. Key card was problematic at times. I liked the little on-site convenience store. Overall, I would both recommend this facility and return.

HollisterFFI, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit with the room key. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and look forward to welcoming you back during your next visit to CA Central Coast region. Sincerely, Pam Lyon Director of Sales & Marketing

"Nice rooms, great value, friendly staff"

5
26/04/2017

Nice hotel, reasonably-priced rooms which were clean and spacious. Staff was very helpful and friendly. The hotel is located in convenient location. Highly recommend staying here if you need a room in the area.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"The best for the money."

5
22/04/2017

They have the greatest gym offering and breakfast was great. Along with little kitchenette in there as well if needed to use. We just stayed the night on our way to stay somewhere else- but I was nothing less of greatly impressed with the staff and service we received while our short time there. And I don't leave hotel review!

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Great Deal"

5
18/04/2017

We found the Best Western Plus Colony Inn to be perfect for our stay in Atascadero, Ca. The room big enough, clean and quiet even though we were above the parking area. Breakfast was good and came at no additional expense. Their room prices were less then the other similar style hotels in town and the location was perfect - just a short drive from the restaurants and bakeries we went to. Don't forget to check out the Cider house walking distance up the street.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to Best Western Plus Colony Inn, Atascadero, CA. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Best Western-Atascadero"

5
09/04/2017

Conveniently located off 101. This is our second stay in this location. Close to Creston where we start our bike ride. Spacious rooms. Very clean and quiet hotel. Large variety of food to choose from at Breakfast. Easy check in/checkout.

Atascadero B, Director of Sales at Best Western Plus Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Have a great day! Best regards, Pam Lyon Director of Sales & Marketing

"Great Stay in Wine Country"

5
06/04/2017

If you're looking for a wonderfully personable location to enjoy Paso Robles, look no further than this BW. Easy on and off of the '101', helpful and friendly staff, great property in excellent condition make this the 'go to' place to stay. Everyone went over and above our expectations at every request. Just off the 101 enough to keep traffic noise to a minimum and centrally located enough to have church, restaurants, and other activities close. Would go back in a heartbeat!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"get up early of miss beakfast"

5
03/04/2017

I will recomend this location to anybody and all ages the hotel staff is excellent, rooms are clean, good beeds averall excellent place for a good night experience. Just preference we could had firmer pillows or more pillows, Very important breakfast hours I can understant 6:00 AM for those who can't wait to start driving early. but I had conversed with some of my fellow travellers and we all had ageed extended hours would be appreciated specially when we have children or elderly persons. keep the good work.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Driving from LA to Sanfrancisco "

4
30/03/2017

We arrived at 9:30pm and were very impressed with the cleanliness and the overall value. A perfect stop with clean comfortable rooms for a family of 4. We have high comfort needs and it met ours. Great value

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Clean and Quiet"

5
29/03/2017

Stayed 2 nights. Clean hotel. Very nice and friendly staff. Ladies in breakfast room constantly refilling and wiping things down. It is a very nice Best Western. My son used the computers in the business area to do his homework. He was able to print as well. The pool was larger than most Best Westerns. The hotel was recently remodeled and everything is nice.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"We had a very positive night's lodging at the Best Western Plus Colony Inn!"

4
28/11/2016

We had a very positive night's lodging at the Best Western Plus Colony Inn. The room was large, clean, and comfortable. The provided breakfast was fine--a great way to begin the day's travels. We would certainly stay here again should we visit Atascadero another time.

"Great place to stay"

5
28/11/2016

The bed was clean and comfortable, as well as the pillows. The room was comfortable and adequate with refrigerator and microwave. I would've loved to be able to use the awesome Fitness Center. Great breakfast!

"Great"

5
26/11/2016

Had a family trip and was given this hotel as an option to stay at. I made the right choice. My daughter and I felt safe and we really enjoyed the breakfast. The employees did a good job at checking me in and out. Thank you for a comfortable stay!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Screeching toilet, smoky mattress, no water pressure"

2
10/11/2016

Startled awake at midnight with the toilet screetching that kept going on and on. Had to flush the toilet to get it to stop. When calling the front desk, my voice was gone and had trouble breathing due to the pillow and mattress thoroughly reeking of cigarette smoke. (Should have been suspicious when the room had such a strong chemical smell to cover up the "odor".) They wanted to move us next door (where the screeching toilets adjoined) and we refused. Next offered us the room one door further away which we took. Had a terrible time trying to fall back asleep after having to move at 1am. And the mattress and pillows reeking of smoke in a NON-SMOKING ROOM was TOTALLY UNACCEPTABLE. In the second room, the water pressure was non-existant. Hard to even rinse off. Could have gotten wetter if I could have walked outside during a drizzle rain. Breakfast buffet was very good, constantly being refilled as needed. Coffee in lobby available all night.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Large rooms and Nice outdoor pool/hot tub"

3
07/11/2016

This is an older property with a rather weird layout, but there was plenty of parking, the rooms were large and while not stylish, they had been remodeled and maintained. It was quiet and very reasonably priced even on the weekend when other hotels jacked up prices by large amounts.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at Best Western Plus Colony Inn Atascadero, CA. Have a great day! Pam Lyon Director of Sales & Marketing

"A Pleasant Find"

4
01/11/2016

We stayed here for Cal Poly Family weekend because I waited too long to get a booking closer to campus. I was worried having not seen the property and because it was so close to the freeway but both of these worries were unfounded: There was NO Freeway noise at all. Very quiet and well sound proofed. The room was clean and spacious and comfortable. They had a nice little pool and I felt bad that I didn't have my kids pack their swimsuits. There are rooms that overlook the pool and if we stay here again, I would request one of those rooms so my teens could conveniently use the pool. Also, a good bonus for us when visiting our kid at Cal Poly: PLENTY of parking. For our last visit, we stayed in a similar hotel in Morro Bay but the parking situation was miserable. Given the choice of Morro Bay and this property, I'd stay here again just because it's so much easier to deal with parking. The two areas are about the same distance drive. We had a microwave and refrigerator. The coffee maker is a one-cup maker. I prefer hotels with the little 4-cup brewers because I can bring my own coffee and small filters from home. (I'm a coffee snob.) The breakfast wasn't enough reason to stay here. It's a standard new version of the old continental breakfast. It's on the third floor of the hotel so you have to go up to get to it. We stayed on the third floor so it was convenient. It was good for getting a little protein into my kids before we left for the day. During our stay, I Googled for a coffee place and found Joebella Coffee just down the road from the hotel and it was REALLY good.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Best Western Stay"

3
24/10/2016

The hotel was nice and comfortable. The breakfast service which was included was okay. The dining area was continually full and had to wait for tables to be cleaned up and cleared. The dining area seemed understaffed to handle the people who were there for breakfast..

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
My apologies in regards to the breakfast room seating situation you experienced. The situation which you encountered at breakfast are being addressed with the management team of Best Western Plus Colony Inn Atascadero. We do hope to welcome you back in the future so that you may have a pleasant and even more enjoyable visit to Atascadero. Sincerely, Pam Lyon Director of Sales & Marketing

"Vacation"

4
19/10/2016

We had an enjoyable time during Harvest Weekend with wine tasting and dining in central California. The Best Western Colony Inn is located near the heart of this wine country - very convenient. The room was comfortable and fairly quiet. The breakfast offerings were healthy, tasty and filling.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It really sounds like you had a great stay and took full advantage of all the CA Central Coast has to offer. We will look forward to your return in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Not honoring quoted rates and even threatened that rate would be charged full rate for all 7 rooms."

1
16/10/2016

We arrived Friday 10/14/16 for a wedding at check in we noticed higher than the quoted $143 rate was charged $186,99 rate, We asked about it and was told that the Front desk manager on Sunday could look it up and correct the charges. Today at checkout we tried to approach Veronica re: the rate differences , Instead of honoring the rate Veronica threatened to increase the rate for all 7 rooms of our party to full price of $269. Asked to discuss with customer service was told that , this site was privately owned and that would not do any good to discuss with them. Asked to speak with supervisor or contact for owner was told to log complaint with corporate. I loaded my car, and moved it around to pick up other members of party that were also told no adjustment to room rate and if pushed full rate charges would be charged. I came back into lobby and was sitting where I overheard Veronica discussing the incident with one of the housekeeping staff in my opinion inaccurate and very unprofessional way. While the room was clean, housekeeping staff friendly and helpful... I can honestly say it is my intention not to stay at this site again, nor any other Best Western.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Please know that our General Manager will personally be handling your case, and will be in contact with you until this issue is resolved to your satisfaction. It is our goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Plus of Best Western"

5
14/10/2016

The Plus in Best western hotels system is really a plus. Nothing to complain about, nicely decorated big room, quite modern, good maintained, full of amenities, wifi worked perfectly, quite for night. Little pool area in the inner yard. Breakfast is american style, plenty of options, even bacon and boiled eggs available. Check-in easy, check-out as well speedy. Would stay again once in the area.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Meeting classmates for a concert at Vina Robles!"

5
26/09/2016

This is a really nice hotel! Beautiful, quiet, very nice decor, great service, comfy bed, huge shower, yummy breakfast, close to everything I wanted. My girlfriends and I met in Paso Robles to attend a concert at Vina Robles. Of course, this hotel is in the MIDDLE of the Central Coast Wine Country so is really convenient for wine tours/tastings as well as the annual Mid State Fair. I highly recommend this facility.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Best regards, Pam Lyon Director of Sales & Marketing

"Unfriendly check in, otherwise excellent service."

4
23/09/2016

Was here for a wedding. The check in was very unfriendly but after that every other member of staff from desk, housekeeping and breakfast where excellent. The room was clean and spacious. Breakfast was pretty good. The location was close to all my activities for the wedding. I thought the price was a bit high compared to other properties so that lowered the value, but over all a nice stay.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"This is the place to stay in Atascadero"

5
19/09/2016

This is one of the best Best Western locations and definitely the place to stay while visiting Atascadero. I always stay here while visiting, which is usually at least once a year. The location has a lot to offer and has always met or exceeded my expectations.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Act of Kindness-BW CUSTOMER FOREVER"

5
19/09/2016

Ever have an employee go so far out of their way to help you, that you want to write about it? I haven't in a long time. But an employee at Best Western Plus in Atascadero did just that. He went above and beyond to provide me assistance, just because he could. Such a simple thing, but now, whenever I travel, BW will be my first inquiry. After a horrible battle with VRBO that never ends- it's such a pleasure to write this review. Thank you, BW!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"No complaints!"

4
16/09/2016

This was stop number 9 for us so we're getting pretty used to hotels by this point. It was comparable to the other similar accommodations we'd stayed in previously, nothing out of the ordinary. It was clean, comfortable & provided a decent breakfast spread so it was a perfectly good choice for a one night stop over.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn Atascadero, CA. Have a great day! Pam Lyon Director of Sales & Marketing

"Best value on the Central Coast"

5
14/09/2016

I enjoyed my stay. Only small problem was the picture quality of the cable TV. Some stations were blurry or did not have a signal. But this was not that big of a deal. I like this location a lot. keep up the good work!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Be aware"

2
12/09/2016

This hotel does not offer early check in or late check out. Be aware! I called 3 times to request an early check in and they couldn't accommodate me to the type of room (2 Queens) that suited my needs. I was given a King room instead. I was told I would be given a roll away free of charge. There were 3 adults in my party. I asked for a late check out, and they could only extend it by 1 hour. I was also charged for the roll away bed!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We apologize for the disappointing experience you had in the hotel. I would like to assure you that all early check in / late check out requests are dealt with on a case-by-case base, and, dependent on the current occupancy levels at the hotel at the time of the request. We do our best to accommodate each special request, however please understand, if your arrival/early check in request comes in before the hotel's normal check out time, the room, especially with a request of specific bed type (2-queen beds), may still be occupied with guests from the night before. As I understand, our front desk agent offered the one king bed room to you as an alternative for an early check in, which you accepted, in order to accommodate you. Upon reviewing your lodging charges, I see that the roll away fee was reversed and you were not charged for the roll away. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future. Best regards, Pam Lyon Director of Sales & Marketing

"Nice Hotel and Rooms"

4
02/09/2016

This is a nice hotel. The rooms were clean and the staff was pleasant. Area around the hotel is a little run down, but the hotel and grounds were nice. The breakfast had a good variety and their was coffee in the lobby.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Close to Paso Robles"

3
31/08/2016

Other than the hard squeaky beds, the room was OK. Hot items at breakfast could have been refreshed more often. The pool area looked inviting. As at most lodgings, the internet was not very fast. The area vineyards are quite nice, especially in the western parts of Paso Robles!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again at BEST WESTERN PLUS Colony Inn Atascadero, CA. Have a great day! Pam Lyon Director of Sales & Marketing

"Great Value"

4
29/08/2016

Nice hotel and value. Just minutes south of Paso Robles, less congested and less expensive. Just as close to all of the wineries. Great place to stay, check-in and check-out were quick and easy, we will return soon.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Glad we found it."

4
24/08/2016

A final decision and last minute attempt at making a reservation resulted in limited availability and high rates. We were lucky to find a this hotel at a very inexpensive rate with a good location that provided us with a comfortable bed, good air conditioning, quiet surroundings, and a good breakfast. Also a nice pool which families seemed to be enjoying.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Place to Stay"

5
16/08/2016

Clean, tastefully decorated grounds; the hotel has great amenities - breakfast was plentiful and of great variety ; the pool and hot tub were great. There is also a lot of table and chairs for people to use to relax. Location makes you close to a wide variety of activities and sights. Anthony, the front desk manager/clerk, was fantastic!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Quiet and Efficient, but..."

4
15/08/2016

The staff was great, the hotel room was clean and quiet. Our stay fell while the Olympics were in progress and we wanted to enjoy the coverage on TV. Unfortunately, this hotel does not provide guests with HD channels, so the quality was poor. In addition, the physical cable on the TV was in need of repair and caused the standard definition reception to be even worse. At breakfast, most of the cooked items (waffles, eggs and sausage) had a funny taste... but this seems to be standard for these hotel breakfasts. The most important thing was the quietness of the room, which was great!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is our goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Clean and Comfortable"

4
13/08/2016

You get a lot for what you pay for. The pool and hot tub were comfortable and clean. The breakfast had a lot of options but ends at 9am. The shower leaked so we went through a lot of towels. Other than that a peaceful relaxing stay.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for your feedback. I would like to apologize for the inconvenience you experienced with the shower during your recent visit. We try our best to make sure that these types of items are noticed by our staff prior to our guest checking in. I have made the necessary recommendations to our maintenance department to review the situation. Your comments are very important to us, so giving us this information is instrumental in the success of our company. We look forward to seeing you again in the future. Best regards, Pam Lyon Director of Sales & Marketing

"A enjoyable trip and nice hotel"

5
31/07/2016

We totally enjoyed our stay at Best Western Plus in Atascadero. We were there for the Mid California State Fair and to do some wine tasting. This hotel was located perfect. The breakfast was yummy, a super nice bug room the serve it in. The service was great. Lots of smiling faces. I was greeted by friendly employees that were also very helpful with suggestions about where t visit in the area. We want to plan another trip this way an would stay at this hotel again.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Mid State Fair"

5
28/07/2016

This was a very nice facility with a nice staff. It was quiet at night so I was able to get a good night of sleep. I was on business for the Mid-State Fair which was not too far away. My only recommendation would be to have more of a variety of breakfast items and the bathroom décor was a little dated.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting our hotel for your recent stay on the Central Coast. We appreciate that you have taken the time to reflect upon your trip and our hotel. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Very Clean & Comfortable Rooms"

4
27/07/2016

This hotel has very clean and comfortable rooms. They have currently upgraded their rooms and they look very nice. The staff is very friendly and helpful. The location is also very convenient and close to fwy.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"PLEASANT STAY AT THE ATASCADERO BW +"

5
26/07/2016

A very nice place to stay. Pleasant staff and a very accommodating staff. A real bargain the price. The room was spacious and very clean. The breakfast was well presented with the food very fresh. I would recommend this location to anyone traveling in this area of California. A great place to sleep and relax.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Best regards, Pam Lyon Director of Sales & Marketing

"We travel a lot"

4
25/07/2016

It seems that we are either getting ready to go some where or returning and regrouping. We have tried other places in the Atascadero area, but we keep coming back to the Colony Inn. It suits are travel needs and peculiarities as well as being sensitive to the financial constraints imposed upon those who travel for a governmental agency. As a frequently traveler it is nice to stay at a place that is familiar and staff know you.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn Atascadero, CA. Have a great day! Pam Lyon Director of Sales & Marketing

"Good hotel"

4
22/07/2016

I felt comfortable and safe, the service was top notch. Everything was clean, there was no noise, so you were abel to sleep well. There was shampoo, conditioner, hair dryer, good wifi, free breakfast with waffle-machine, free parking. There was not a finger to put on this hotel. I would stay here again. Perfect for roadtrips, it is right next to the freeway. We were driving from Yosemite to San Francisco and needed a place to sleep on the way.

"A good clean well cared for hotel at a fair price."

4
21/07/2016

I've been staying at this hotel 2-3 times a year for the last 6-7 years. It keeps getting better! Good people, clean, comfortable and safe. A cut above the rest always reasonably priced for the area. Recently remodeled with a very nice and roomy breakfast room.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"The only Place to Stay"

5
18/07/2016

The staff of this hotel goes out of their way to help in all matters. From bed to breakfast you will be glad you stayed at this hotel. They respond and implement, customers request that are reasonable. The facilities are all in working order and clean. There is plenty of staff, and they are always looking to help each guest. Security of the rooms and facilities is

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Outstanding value "

5
15/07/2016

After a long and somewhat tense drive on Highway One, we would have been content sleeping anywhere. There were many choices and we chose this priority based on previous reviews. It exceeded our expectations in all categories. The front desk was especially friendly and welcoming. The town itself looked cute and I would have gladly stayed an extra day of time allowed.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center Atascadero, CA during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Vacation with the family"

5
14/07/2016

I was with my family on the 4th of July weekend and my first choice was the Best western Plus Colony Inn, I been here before and I had like the way I been treat by the employees very great. I like the new breakfast room since last time I was here the breakfast was serve in the hall and it was very tight, and with that I also see to very hard working employees on the breakfast room, they were Natalia and Fransine, the room was so busy but they never really run out of food, every time people were telling them there was no more ham, scramble eggs, bread, etc, they already were coming with the items to replenish the missing food. Also the place was clean and they always had a smile on their face even they were working very hard thumbs up to these 2 ladies. The hotel was very clean and the room was clean too. I definitive will be staying here next time I'm in the area

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Pleasant Surprise in Atascadero"

5
10/07/2016

My wife and I were heading home from a weeks vacation and decided to stay one more night. We checked out hotels in San Luis Obispo, Atascadero and Paso Robles but most were booked. We found Best Western Plus Colony Inn in Atascadero with one King Room left and the price was right! Pleasantly surprised upon arrival. The hotel looked freshly painted on the outside and the inside smelled of new carpet and the décor was updated and room CLEAN! Great stay!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Well-run hotel for a great price"

5
08/07/2016

Loved this hotel. Nice way-stop after a long day touring the coast from Monterey down to San Simeon. Staff is top-notch, very welcoming and professional. Rooms are decent sized, very comfortable beds, and clean. Great pool area and fitness facilities. Wi-fi was free and worked very well - not always the case at hotels. The breakfast was much better than I usually expect, fresh scrambled eggs, sausage, bacon, potatoes, plus the usual pastries, waffles, etc. Really good coffee, too. All for a price way, way less than hotels right along the coast. It was worth the 25-minute drive from the coast to come here. I'd gladly stay again.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It really sounds like you had a great stay and took full advantage of all the CA Central Coast has to offer. We will look forward to your return in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Breakfast!"

4
06/07/2016

The room was clean and comfortable. The bed was comfortable, no lumps. Our room also came with a refrigerator and microwave. The daily breakfast was very nice. They had waffles, cereals, breads, eggs, fruit, yogurt, and breakfast meat (either sausage, bacon or ham depending on the day).

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Paso Wine Country"

4
05/07/2016

A nice hotel with very basic furniture and decor. In a quiet commercial area of town next to the 101 freeway. Good breakfast, gym, pool and spa. Close to wine area, easy access to San Simeon and other areas. If looking for luxury, don' stay here. Appealed to families with kids.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Business stay"

4
30/06/2016

Great stay for business. Comfortable room, bed. Standard hot breakfast, nice pool, and workout area. Laundry facilities are on premises. Close to restaurants, grocery shopping, highway. Noise level from the highway was unnoticeable. Good for families too. Breakfast room has been recently updated too.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Friendly staff and upgraded breakfast room"

4
29/06/2016

I stayed at this hotel a couple of years ago, and only returned because they had sent me an email about a local wine festival. The hotel breakfast room has been seriously upgraded since I was there last time! I would definitely recommend staying here while in Atascadero. Nice rooms, friendly staff, and breakfast.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Excellent Hotel in a Beautiful Little City"

4
25/06/2016

My wife and I have visited Atascadero many times over the past 25 years, but this was the first time that we stayed in a hotel in Atascadero. My selection of the Colony Inn was based upon what I read and saw on line, and my experience here exceeded expectations. The room and personnel were great, there are many fine restaurants in town and on the coast, and Atascadero is an extremely nice city. Our 5 year old grandaughter was with us and she wants to return soon,

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Graduation"

5
23/06/2016

The hotel's interior and exterior are very nice and and our room was very spacious, clean, and well maintained. Breakfast includes: you make them fresh waffles, bacon, fresh fruit, yogurt, choice of three cereals, bread/pastries, cartons of milk, coffee, and juice. A grab and go breakfast is available if you don't have time to dine in, just inquire at the front desk. Coffee is also available in the lobby. We will stay again when in the area.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Recomended for multi night stay"

5
22/06/2016

This was an excellent Hotel, clean and well equipped, with a good breakfast. Room was spacious, but the chairs a little uncomfortable for sitting too long. The location is good for exploring the area, only half an hour from Hearst Castle, Morro beach etc. Cambria is a delight to visit. Take an opportunity to stay at this Best Western, it will not disappoint you.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Best regards, Pam Lyon Director of Sales & Marketing

"Road trip to Los Angeles"

5
22/06/2016

On a road trip to Los Angeles. Service was excellent. Kelly at front desk was wonderfully helpful and friendly. The room was large and beds were very comfortable. Shower/bathroom was large. Nicely updated property. Breakfast was good. Powdered eggs, but otherwise good. Definitely would recommend!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conference Center. Sincerely, Pam Lyon Director of Sales & Marketing

"Awesome Graduation Stay"

5
17/06/2016

The hotel is conveniently located off Hwy 101 with plenty of guest parking. The grounds and interior of the hotel are very well maintained. Breakfast included coffee, juices, waffles, bacon, cereals, fresh fruit, milk, yogurt, cinnamon rolls and bread for toat.

"Great night sleep!"

5
13/06/2016

We were moving our son from Cal Poly and needed a room. Most of the hotels in SLO increase the prices for weekends when there will be lots of parents in SLO. We chose Atascadero, 15 miles north, and will definitely do that again. The rooms were very clean and well decorated. The staff was friendly and accommodating. The location was easy to find, even if it was farther off of the highway than I thought, but this made it quieter also. The price was reasonable. My only complaint was the breakfast. It was less than some BW hotels serve and not as tasty. The eggs were rubbery, no other choice than sausage for meat, and no waffles. I settled for cold cereal and a muffin. I would stay here again however.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the complimentary breakfast experience you noted in your review. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We will look forward to an opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Great for overnight stay"

4
13/06/2016

Enjoyed two nights here, had a lovely room, good facilites and a great view of the pool. Enjoyed a dip in the very warm pool and hot tub. Breakfast good with plenty choice. Staff very welcoming and helpful with tips on where to dine out. Overall a great place to stay for one or two nights.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to Candlewood Suites Santa Maria. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Clean and Efficient"

4
12/06/2016

We stayed here on the way to San Francisco from Los Angeles. We were happy with the accommodations. It's a good value and close to many attractions in the Paso Robles area. We had done some wine tasting in the area so this location was very convenient.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Experience - work related stay this time around"

5
11/06/2016

Room 302, great room, around the corner from breakfast room, top floor, so the window opens all the way, fountain is right below the window, along with a garden, so just open the window and the bubbling fountain puts your mind at ease as you drift off to sleep. Kept the window open, could smell the garden from right below the window I could open all the way, did not even have to use the A/c. Big desk, and a big bed to spread my work out on. Bathroom is tiny, so room for one at a time in there. Gift shop / market very reasonable prices. Plenty of good munchies and healthy food. Gift shop has scarves, handbags and jewelry, sunglasses, etc all very classy items, i wanted to take home at leas a dozen items. Almost all are local artisans items, and prices are very reasonable for quality, classy items! Rooms are clean, clean , clean and the whole place smells like NEW carpet. We will be back :)

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are so glad that you had such a great stay and enjoy the staff and hotel property during your visit. We will look forward to seeing you again! Best regards, Pam Lyon Director of Sales & Marketing

"Gouging for Festival"

3
31/05/2016

The hotel is fine. It's clean and the bed is comfortable. The breakfast is average at best. The price they charged because it is festival weekend is disappointing. The location is convenient to the freeway and their is a great pizza place that delivers.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again at BEST WESTERN PLUS Colony Inn Atascadero, CA. Sincerely, Pam Lyon Director of Sales & Marketing

"Wine Country Weekend"

4
24/05/2016

We have stayed here numerous times. It is comfortable and clean. Right off the main freeway and near many of the wineries. Reasonably priced as compared to some of the other local hotels. There is a pool and hot tub on the grounds. There is a basic breakfast included.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Beautiful hotel and staff"

5
17/05/2016

Hotel is clean, beautiful, pool + spa - kept clean as well. The staff is amazing, the girls at the front desk really made us feel at-home and cared for. Veronica, thank you for your amazing service. Breakfast from 6-9am - in a separate conference/kitchen area. Hot food + cold food.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing us for your recent stay on the Central Coast! We appreciate that you have taken the time to reflect upon your trip and our property. We will look forward to an opportunity to welcome you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"ANTIQUE MOTORCYCLE RIDE - YEARLY GET TOGETHER"

5
15/05/2016

Wonderful. Can't wait to come back next year & see all our Wonderful friends. We may only see them twice a year - but when we get together it is like no time has past. Thank you for providing us a great place, great rooms & great parking to accommodate us for our favorite hobby.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It really sounds like you had a great stay and took full advantage of all the CA Central Coast has to offer. We will look forward to your return in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Over the top"

5
14/05/2016

We held an art show/sale at this facility and the staff were awesome. Professional and helpful. The day prior to the show the room was set up as promised. The Hotel rep was there to open and entertain any changes we needed. Both days she was there on and off throughout the day. great support and a wonderful facility.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest at Colony Inn Conference Center. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn Atascadero, CA. Have a great day! Pam Lyon Director of Sales & Marketing

"Bring back the Waffles"

4
09/05/2016

Excellent accommodation, clean , friendly. Breakfast is better M-F because of the freshly made waffles. Pricing is just average, but the hotel stays full most of the time. Booking early is a must for this hotel

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing BEST WESTERN PLUS Colony Inn & Conference Center for your recent stay in Atascadero, CA. We have read your comments about our hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. We understand that you have many options in the marketplace, and are pleased that you have made BEST WESTERN PLUS Colony Inn & Conference Center your choice for lodging accommodations. Best regards, Pam Lyon Director of Sales & Marketing

"Perfect Stay Except for Breakfast"

4
08/05/2016

We were pleasantly surprised at how nice the rooms were and also amenities like the outdoor pool. Everything in and out of the hotel was very clean and modern especially the lobby and pool area. There was not a gym on site, but guests could use the club across the parking lot. The hotel is situated close to wineries and many good restaurants. We could hear traffic noise from 101 at night, but not very loud. We would stay there again and hope that the breakfast options have improved.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conferece Center. Have a great day! Pam Lyon Director of Sales & Marketing

"Great customer service"

4
06/05/2016

All the staff are friendly and I did not have any issues. Check in and out were quick. I book with them also because of their breakfast. I would recommend this hotel to others. Plus the next door gym is great.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to write this review. It is wonderful to hear such positive feedback. I am glad you enjoyed your stay with us. We will look forward to an opportunity to welcome you back soon. Sincerely, Pam Lyon Director of Sales & Marketing

"California vacation"

4
04/05/2016

This was one of the best vacations I ever took with my family. The first part of the trip we went 3 hours north of Los Angeles called Atascadero. We had a friends wedding to go to there. It was a great wedding because one great friends and two is the view and scenery in the mountains it was breath taking. We also tour a great winery in Paso Robles. The Best Western Plus Colony Inn was a great place to stay. They had a pool, great gym, and fantastic free continental breakfast. I would highly recommend this hotel. I would stay there again!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Quite and comfortable"

4
30/04/2016

Large room quite location, friendly staff. Normal hot breakfast. The are was so quite I was able to sleep with the window open instead of having the air conditioning running all night. Only draw back for me no place to walk to for dinner.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conference Center. Sincerely, Pam Lyon Director of Sales & Marketig

"Chapter 6"

5
27/04/2016

Very nice hotel. Excellent accommodations and service. Room was comfortable and well appointed. Quiet neighborhood. Particularly enjoyed the association with the fitness center nextdoor. Hotedl is close to city with broad assortment of restaurants.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"California vacation "

4
26/04/2016

We enjoyed our stay. We loved the mountain drive to Morro Bay and San Louis Obispo. Room was very clean and quietly relaxing. Nice breakfast starts early .Hotel staff was very friendly and helpful. We used the laundry room it was clean and well lit for safety at night.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Friendly staff and clean hotel. Great breakfast included."

5
25/04/2016

We enjoyed our stay. It was quiet, they have a nice pool and Jacuzzi. My kids loved the breakfast that is included. The beds were comfortable and the room and facility was clean and in good condition.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Just remodeled."

4
21/04/2016

The Best Western in Atascadero is an attractive hotel which was in the process of being refurbished during my stay. The remodeling included the addition of a new breakfast room, which was sizable and had plenty of seating. My room was large and well appointed, with a sofa, desk, and a very comfortable bed. The linens were lovely. Breakfast was a standard buffet; surprisingly, there wasn't any fresh fruit provided that morning, but there were plenty of other items to choose from. Cute gift shop in the lobby with some really nice items for sale. Very friendly staff, and a quiet location.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn. Have a great day! Pam Lyon Director of Sales & Marketing

"Very Good Mid-Range Hotel"

3
20/04/2016

I stayed overnight at the BW+ Colony House Atascadero on my way from Riverside to San Jose, CA. Hotel was quiet, clean and comfortable. The staff was friendly. The hotel's layout is a bit unusual and the architecture is somewhat dated. Two wings of the building run perpendicular to Hwy 101 with the pool between them and a conference center adjacent to the freeway. The architect deserves credit as this design greatly reduces traffic noise in the rooms. I have given the hotel three stars (not for any lack) but because I view 4-stars and 5-stars as applicable to only excellent and extraordinary properties, respectively. The BW+ Atascadero does not fall into those categories, but is still an excellent value in the highly overpriced hotel market between SLO and Paso Robles. I would definitely stay there again.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are delighted that you enjoyed your visit and we're very much looking forward to welcoming you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Location for Paso Robles Wine Counrty"

4
19/04/2016

My wife and I stayed here while we were in Paso Robles Wine Counry. The rooms we clean, staff was great and we had no issues. Great location near Hwy 101 with easy access to the hwy. We stay here in the future when we return to the area.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to seeing you again soon. Best regards, Pam Lyon Director of Sales & Marketing

"don't expect early checkin even if its only 30 minutes early"

4
18/04/2016

clean. nice. roomy. hot breakfast very nasty, eggs & sausage.Do not expect an early check in they will not go out of their way to get your room or see if it's ready. They just say no.My children are 2 and 4 and they would not touch their breakfast. it looked tike microwaved eggs and sausage. Overall this has been one of my favorite hotels. the stay was cozy and Im a fan of best western

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for your feedback. I would like to apologize for the inconvenience you experienced with our complimentary breakfast. Your comments are very important to us, so giving us this information is instrumental in our success and will be shared with our management team. We look forward to seeing you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"BW Colony Inn, Atascadero"

5
17/04/2016

This hotel was a great find located between SLO and Paso Robles. It is very clean and well maintained. The staff if friendly, efficient, and knowledgeable. Everything I like to find while exploring the beautiful California coast. We started our day with a variety of breakfast options from pastries, cereal, & oatmeal to waffles, scrambled eggs & bacon/sausage. Juices, fruit & yogurt to rounded out the meal. Plenty of seating in the breakfast room and the food was well stocked. After a day of exploring, the bed was so comfortable that a good nights sleep enables you to be well resting for the next day.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We have read your comments about our hotel and we greatly appreciate that you took the time to write them as our guests' satisfaction is our main priority. We understand that you have many options in the marketplace, and are pleased that you have made BEST WESTERN PLS Colony Inn your premier choice for lodging accommodations. We look forward to seeing you again when you visit the Central Coast. Best regards, Pam Lyon Director of Sales & Marketing

"Clean, Comfortable, and Friendly"

4
11/04/2016

Very convenient to the 101 Fwy. The rooms were clean and comfortable. Looks like they've been remodeled recently. Staff was very friendly and helpful. Free internet worked with no problems. Free breakfast was nothing to write home about, but okay. My only complaint was the fan in the bathroom was pretty loud.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconvenience you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"quiet, good value, excellent staff"

5
10/04/2016

a pleasure to stay at with helpful staff. Great family breakfast. We will be returning to area and planning to recommend with others in our group. Too many high-priced places elsewhere. Good family place as well as quiet for couples.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Pleasant stay"

5
06/04/2016

I was impressed with this Best Western. The lobby was nice and they serve coffee/teas 24 hours I believe. The staff are very helpful and friendly. I was excited to use the gym next door, but unfortunately we arrived too late and it closed. The room was spacious and clean. The pool area was nice. The hot breakfast was very good. If we're ever in the area again (driving down to LA), we will definitely make a point of staying here.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conference Center. Have a great day! Pam Lyon Director of Sales & Marketing

"Tony & Bea"

5
05/04/2016

I discover that hands down Best Western live up to their reputation, I did stay on other hotels during this trip (tree other hotels other than best western "big mistake" and prices differential of less than $20.00 I will recommend Best western any time Clean, good beds, attendant and any other, services, continental breakfast, can't say enough. keep the good work

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Steady excellent hotel"

5
03/04/2016

We have stayed at this Best Western a few times. Being very picky, if I was not satisfied with a hotel, I would not go back. This hotel consistently performs at a high level. The employees are excellent, from the front desk staff to housecleaning to breakfast staff, everyone seems very happy to work there and has been there a while. That says something. They take pride in the hotel. We always stay in a room off the patio near the pool. All you need to do is walk steps out your sliding door, and you are at the pool. It is a very inviting pool area always clean and well kept. The pool is warm, the lounge chairs are in great shape, and the jacuzzi always hot, even though the jets were not working this past weekend. It is in a great location, close to the freeway and to many restaurants. This will continue to be our go to place when staying in Atascadero.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are delighted that you enjoyed your visit and we're very much looking forward to welcoming you back in the future. My apologies for the minor issues you faced in regards to the spa jets not working propery during your recent visit and rest assured that these matters have been addressed with the team. We will look forward to seeing you at BEST WESTERN PLUS Colony Inn & Conference Center again soon. Best regards, Pam Lyon Director of Sales & Marketing

"Nice Hotel"

4
03/04/2016

The Room was clean, breakfast was good and several items to choose from and pool was awesome and heated and spa was nice too. The staff very friendly and helpful. Close to the beach without beach prices.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Great little town stay"

4
01/04/2016

This was a recently renovated hotel, so everything was extremely clean and sparkling clean. Breakfast was the basics, but the staff is very friendly, courteous and helpful. This is very quiet location and close to the funky town that has a flair of old school with restaurants and movie theatre. Would highly recommend this hotel to travelers and business guests.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Best Western Colony Inn Atascadero, Ca"

5
28/03/2016

Nice, renovated hotel. Friendly staff. Rooms are comfortable. New breakfast area is very nice. Good parking. Reasonable rates. Great location just north of downtown. I recommend staying here, next time you are in Atascadero, CA

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon. Have a great day! Pam Lyon Director of Sales & Marketing

"Inside corridors"

4
23/03/2016

Nice hotel with inside corridors, and good breakfast. They said they had eggs, was expected hot eggs, but only hard boiled ones. Had waffles, meat, yogurt, juice, muffins, cold cereal, oatmeal and hot chocolate, and coffee. Very good stay, all for only about $100. We have relatives in Paso Robles, but like to stay here instead of the BW there, because of the great price and breakfast. Was a great stopover on our way down to Solvang.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to BEST WESTERN PLUS Colony Inn & Conference Center. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"My Stay"

5
22/03/2016

I have never stayed in a Best Western and will absolutely give them consideration in the future. The rooms are clean, the staff friendly and the free breakfast was a nice plus. If you are going to the area - check this place out.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Best value in town"

5
18/03/2016

Very fair price for the ammenities. Remodeled room was far better than standard. I would definately stay in this hotel again when in the area. Clean rooms, public areas, good breakfast, free internet.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great Value Hotel for Paso Robles Wine Tasting"

4
15/03/2016

For the past 10 years, our group has been wine tasting in this area. We've stayed at a number of places and we believe that this property offers the best value for the area. The staff is friendly. The hotel is in the final phase of a rennovation. The rooms have updated fixtures and the beds are comfortable. We had a coffee maker, refrigerator and a microwave. They added a breakfast room on the 3rd floor. The staff is attentive and friendly. The first day we had a choice of scrambled eggs, bacon, cereal and the ability to make waffles. The second day they had delicious biscuits and gravy. Scrambled eggs were also present, but the waffle maker wasn't there. They have a pool on the first floor.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Good alternative to higher priced options"

4
13/03/2016

We ended up here because HIE and Hampton in the area were ridiculously expensive. We were pleasantly surprised. This location has just been remodeled so the rooms seem pleasant and updated. The breakfast was standard motel fare, but this is a greta place to stay.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"Stille og roligt sted"

4
13/03/2016

We have stayed here several times. The hotel is well located for visits to the many wineries in this area. The staff is very friendly and service-minded. Breakfast (American) is good and covers sufficiently start of the day needs. Service and friendliness are certainly in the newly renovated breakfast room. Moreover, the hotel is doing great on sympathetic restoration in several places. When the renovation is complete it will be extra good. The rooms are good and well equipped with microwave and refrigerator.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We are delighted that you enjoyed your visit and we're very much looking forward to welcoming you back in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Grand Daughters 1st Birthday"

5
07/03/2016

My eldest daughter lives in Atascadero, so when we come to visit we try to stay at the Best Western each time. This last visit we came for my grand daughter's 1st birthday. We had other guest from the party also stay there and all were quite happy with their stay. The remodel is coming along nicely and we loved the new breakfast room. My youngest son was disappointed they didn't have the waffles, so he settled for the pancakes.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Excellent Stay"

5
28/02/2016

My sister and I had to be in town for a funeral. Kelli at the front desk was friendly and informative. She truly enjoys her position there. The Inn is very clean and comfortable. Everything was exactly as described on their web site.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Bathroom/Shower Experience"

4
28/02/2016

The electrican made a short cut when installing the bathroom light switch which also turned on the loud fan overhead! Even with the door closed, the noise whould wake one who was still sleeping! The light switch should have been separate from the loud fan! eleanor

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Business trip"

3
27/02/2016

All was well until after I asked for my conformation for my return in two days. and after being told it was done, the morning of my check out that it had not been done and now it is full, causing me and my company to search for another hotel in the area. This extra man hours when other projects are taking place.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is our goal to restore your confidence in our hotel by solving this problem and preventing it from happening again. I will be happy to personally handle your future reservation. Please contact me directly at 805-466-4449. Thank you again for your honest feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"very comfortable stay"

5
23/02/2016

We stayed at the Best Western Plus Colony Inn and found the staff and accommodations very pleasant. We were also very pleased to learn that they had an agreement with the adjacent gym which had two pools for lap swimming and exercise groups.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Bad breakfast"

3
22/02/2016

Staff was unable to keep hot and cold breakfast items stocked during busy time. Greeted rudely on first night, but did not have to deal with same person later. Redecorating during holiday weekend was inconvenient for access to floors. Room was fine.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"Treasure hunting "

3
19/02/2016

We normally stay closer to beach cities. We wanted to find inland area with thrift shops and antiques. This was perfect location to start head on 101 South to other cities. We had great welcome =)You do need to drive to get food. The adjacent street has places to eat. The room was clean and freshly painted. The breakfast was fair. We look forward to seeing you on our next hunting venture.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Many thanks for selecting BEST WESTERN PLUS Colony Inn & Conference Center in Atascadero, CA during your visit to California's Central Coast region. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again when visiting our area. Best regards, Pam Lyon Director of Sales & Marketing

"Best Western Plus Colony Inn & Conference Center"

5
19/02/2016

I want to thank Diane Reed, Conference Center Coordinator, for making our daughters wedding reception so memorable. She was always there to help us plan things and answer all of our questions with prompt replies. She offered so many great ideas and everything went smoothly. The guests had such a great time too! She made it easy for the caterers & DJ as well. I will definitely recommend her to my family and friends as a wonderful planner & coordinator for events. We have to thank her so much for such being a huge part in the overall happiness & success of the wedding reception. John & Mary Jacobs

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you so much for sending the positive remarks about Diane and your experience in our Atascadero Conference Center. It really pleases us to know that customers notice and appreciate when we are providing a level of service that meets or exceeds their expectations. As a local company in a hugely competitive field, we know this is the area where we can distinguish ourselves from the masses, and we strive for this. Diane will be recognized in a company wide email. Thanks again for taking the time to send your thoughts, and thank you for doing business with BEST WESTERN PLUS Colony & Conference Center, Atascadero, CA. Best regards, Pam Lyon Director of Sales & Marketing

"Close to Paso Robles"

5
19/02/2016

Don't hesitate to stay here if you are visiting the Paso Robles area. It's so close and is a good value. I would recommend this hotel to anyone. The beds are comfortable, the rooms are clean and the staff is very helpful. Next time we are visiting the area, this hotel will be my first choice. A hot breakfast is waiting for you every morning.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we look forward to seeing you again soon at BEST WESTERN PLUS Colony Inn & Conference Center, Atascadero, CA. Sincerely, Pam Lyon Director of Sales & Marketing

"Basic "

3
18/02/2016

I stayed at the Best Western Plus in Atascadero on my way to Northern California. Beautiful drive in the mountains northeast of Pismo Beach. Basic hotel in the midst of a needed update. Fairly clean and comfortable. Breakfast was crowded and the food didn't look appealing. I chose to forego the breakfast even though it was complimentary.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing BEST WESTERN PLUS Colony Inn & Conference Center for your recent stay in Atascadero, CA. We have read your comments about our hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. We appreciate your business and sincerely hope have another opportunity to serve you again. Best regards, Pam Lyon Director of Sales & Marketing

"Nice hotel"

4
16/02/2016

We enjoyed our night at this hotel. It was clean & updated. Room had a microwave & refrigerator. Lobby had a nice selection of drinks & snacks for purchase. It's not really within walking distance to restaurants, but they are a short drive away. I would stay here again.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Great wine country location"

5
06/02/2016

Great location with easy access to the good Paso Robles wineries on the west side. Easy access to Vineyard Drive. Decent restaurants around. Quiet. Rooms looked new, in process of remodeling. Hot tub worked great, better than most. Pool was outdoors but didn't seem warm.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to welcome you back soon. Best regards, Pam Lyon Director of Sales & Marketing

"Hotel is very clean"

4
30/01/2016

This hotel is very clean & staff is very friendly. They are currently making renovations to this hotel & i love the new breakfast area. Can't wait to see the rooms once all the changes are made.The rooms are looking nice so far.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Sincerely, Pam Lyon Director of Sales & Marketing

"A Weekend Getaway"

5
28/01/2016

After driving 4 hours it was late and I was tired but Veronica checked us in quickly and efficiently. She gave us a room (322) that was very large and nicely appointed. The bed was great and everything was in perfect working order. The pool was beautiful but it was raining so I couldn't use it. I forgot my razor and Veronica had one for me. She was extremely helpful with directions and my short stay was perfect.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and we'll look forward to welcoming you back again soon. Best regards, Pam Lyon Director of Sales & Marketing

"Good Place to Rest Your Head"

4
23/01/2016

Nice place to rest your head, hotel is going through a semi-update. The beds are extremely comfortable, we slept like babies at the end of the day. The room was very clean and well appointed. Coffee pot, microwave and refrigerator in room. Nice upgraded bathrooms. Three downs for us: The heating system needs a serious overhaul as does their bathroom fans. They both are extremely noisy. Plus no plugs for our electronic devices next to the beds, we used extension cords from across the room. The heating system was so noisy as was the fan in the bathroom. At night even though it was cold we just shut the heater off so we could get a good nights sleep and not have to hear the sound of the heater noise. We brought a timer light with us so we could have light on in the bathroom and not have to hear the really loud fan in the bathroom at night. On another visit we did report the heater and bathroom fan. As far as the heater we were told it needed to warm up. After 4 days you would think they would be warm enough. This hotel is very clean, the staff is extremely friendly and the beds are comfy, freely painted, newly carpeted. Furniture is dated, could use a facelift.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for your feedback. I would like to apologize for the inconvenience you experienced during your recent visit. We try our best to make sure that these types of items are noticed by our staff prior to our guest checking in. I have made the necessary recommendations to the maintenance department to review the situation. You may have noticed during your recent visit that we are in the process of renovations – updating/remodeling rooms, refreshing public areas, pool, conference center, front lobby and a newly built breakfast room. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from BEST WESTERN PLUS Colony Inn & Conference Center. Sincerely, Pam Lyon Director of Sales & Marketing

"Stairs are noisy!"

4
21/01/2016

We had an accessible room here, which is at the very back of the hotel, next to the stairwell. The stairs are made of some sort of composite, so they are very noisy when people use them, especially children who tend to run up and down stairs. Fortunately, they went to bed early, so the late night noise wasn't as bad. The room was very large and clean; everything was functional, with a great roll-in shower. Breakfast was very good, with lots of choices, very fresh food and well-stocked. The location is somewhat isolated, but not too far from the town area. Easy access from the freeway.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for your feedback. I would like to apologize for the inconvenience you experienced during your recent visit. We try our best to make sure that these types of items are noticed by our staff prior to our guests' checking in. I have made the necessary recommendations to the maintenance department to review the situation. Your comments are very important to us, so giving us this information is instrumental in the success of our company. We look forward to seeing you again in the future. Sincerely, Pam Lyon Director of Sales & Marketing

"Best Western Rewards Member"

4
18/01/2016

Second stay in this motel. Lobby was in the process of remodel on the first stay. Staff told me dining area is moving upstairs out of hallway area currently in use, this will be a very good improvement to this location.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. Our newly constructed breakfast room opened today to great reviews! Guest's are loving the new choices of scambled eggs, ham, sausage, bacon, pancakes, a waffle bar, country fried potatoes, plus fresh fruits, yogurt, danish, fruit juices and more! We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conference Center, Atascadero, CA. Sincerely, Pam Lyon Director of Sales & Marketing

"Good value"

4
15/01/2016

Well-run hotel with good access to Atascadero and Paso Robles attractions. Good value compared to other area options. Very clean room and hot food items for breakfast. Hotel employees were friendly and helpful. Would stay again.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you so much for sending the positive remarks about your experience in our Atascadero hotel. It really pleases us to know that our guest's notice and appreciate when we are providing a level of service that meets or exceeds their expectations. As a local company in a hugely competitive field, we know this is the area where we can distinguish ourselves from the masses, and we strive for this. Thanks again for taking the time to send your thoughts, and thank you for doing business with Atascadero Best Western. We will look forward to an opportunity to welcome you back in the future. Best regards, Pam Lyon Director of Sales & Marketing

"Overnight Stopover"

4
04/01/2016

We were on a stopover on our way to Las Vegas.Hotel was very clean and beds were comfortable, the girl at the front desk was wonderful and very helpful, would definitely stay again. Breakfast in the was good, not great but good.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we hope to see you again soon at BEST WESTERN PLUS Colony Inn & Conference Center. Best regards, Pam Lyon Director of Sales & Marketing

"Atascadero"

5
01/01/2016

We have stayed at the Atascadero Best Western previously and have been very pleased every time. We have stayed at other locations and this is our favorite. We look forward to our return trip. Great value for the area.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to BEST WESTERN PLUS Colony Inn & Conference Center Atascadero, CA. We will look forward to welcoming you back during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Decent stay"

4
01/01/2016

We (a family of 5 - 2 seniors, 2 adults and 1 pre-teen) stayed at this BW with good satisfaction. Overall, we had a pleasant stay with some minor recommendations. The rooms are in average size and the hotel is still under renovation to update its amenities. The renovation however is very quiet. We love the hot breakfast which is different everyday (we stayed for 3 nites). The free access to the Kennedy Club (a full health club) is very good. The health club has outdoor pool and indoor heated pool plus new workout machines. We enjoyed the workout very much. With this price, the hotel is an excellent stay for the money: room with frige and microwave, full hot breakfast, free access to a health club next door (within 5 mins walk). You cannot beat the price. We will definitely recommend people to stay in this hotel again if they visit Atascadero.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center in Atascadero during your visit to California's Central Coast region. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again when visiting our area. Best regards, Pam Lyon Director of Sales & Marketing

"Great Hotel"

5
29/12/2015

Service Outstanding, Rooms very Clean, Breakfast Great. Easy access from interstate, parking lot very well lit, all employees went out of their way to make sure our stay was comfortable and a Great Experience!

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Eh."

3
15/12/2015

Well, we thought it was a nice place to stay until we found out one of the beds was broken and so squeaky and loud every time my friend moved it woke us both up which made her not want to move at all and then had a bad night's sleep. Also the sink was completely stopped up so that we had to brush our teeth looking at each other's spit, GROSS. Thirdly, the fridge in the room cycled about every 30 minutes, also very loud and disruptive through the whole night. So although the hotel was clean, staff very friendly, I left a complaint at front desk and was told the manager would call me later that day and I never received a call :/

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We appreciate your business and hope that you will allow us another opportunity to serve you again. Sincerely, Pam Lyon Director of Sales & Marketing

"caring quality staff"

5
04/12/2015

even though this hotel was gong through renovations the staff was great and made sure everything stayed as clean as possible. decent breakfast food and conveniently located to the freeway and lots of good restaurants close by and shopping options everywhere. SLO county is a fun area to explore. Morro ay is a beautiful place to go get some lunch and walk around.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
It's always a pleasure to receive our guests' feedback, and we're delighted that you had an enjoyable stay with us. We look forward to welcoming you back again soon. Best Regard, Pam Lyon Director of Sales & Marketing

"Under construction but still worth it!"

4
27/11/2015

The property is under some minor remodeling but still very nice and worth the price! Clean, comfortable rooms. Great staff. Good breakfast. Overall a great night's stay. Best Western always has a quality room and staff. They never disappoint. I would highly recommend this property to anyone visiting the central coast. It is affordable and conveniently located to SLO, wineries, 45 minutes to the coast/Morro Bay, 5 minutes to Paso Robles wine county.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for choosing BEST WESTERN PLUS Colony Inn & Conference Center for your recent stay in Atascadero, CA. We have read your comments about our hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. We understand that you have many options in the marketplace, and are pleased that you have made BEST WESTERN PLUS Colony Inn & Conference Center your premier choice for lodging accommodations. We will look forward to your next visit! Best regards, Pam Lyon Director of Sales & Marketing

"Great customer service"

5
08/11/2015

I realized once I arrived that expedia reservation was booked for a future date and not the date I had intended. The staff got me a great rate on a room despite my lack of reservation, on a Saturday. I signed up for their Rewards Program and actually am already booked for a future stay, secondary to expedia not refunding my incorrect date for reservation. We hadn't planned a second trip, but the customer service made it an easy decision. Room accommodations were awesome! Customer service was amazing! Bed comfort for the price was the only negative.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We appreciate your comments and are excited to hear that you enjoyed your visit to BEST WESTERN PLUS Colony Inn Atascadero. We will look forward to seeing you again during your next visit to the Central Coast. Sincerely, Pam Lyon Director of Sales & Marketing

"Friends"

5
29/10/2015

Nice rooms and staff. We stayed for an event that we had at the conference center and the convenience of location was perfect. We would recommend this hotel to friends and family in the future. We thought the value was good for the quality we received. It was nice to have the breakfast service since there are no restaurants in the near vicinity.

Atascadero B, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you so much for sending the positive remarks about your experience in our Atascadero hotel. It really pleases us to know that customers notice and appreciate when we are providing a level of service that meets or exceeds their expectations. As a local company in a hugely competitive field, we know this is the area where we can distinguish ourselves from the masses, and we strive for this. Thanks again for taking the time to send your thoughts, and thank you for doing business with Atascadero Best Western. Best regards, Pam Lyon Director of Sales & Marketing

"Nice Place"

5
23/10/2015

Of course,all hotels in the whole area stiff you for the price of the room due to the Wine Festival, but in comparison to the lowest priced places, which can be a bit seedy, Best Western is a better option. The staff was very cordial and helpful. Coffeemaker in room is always a plus for me. Breakfast is pretty decent. Small selection of food items are available in gift shop, and fridge and microwave are a plus because local restaurants close at 8:30 pm.

Geof F, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the pleasure of doing business with you again in the near future. Sincerely, Pam Lyon Director of Sales & Marketing

"Spacious and comfortable "

5
18/10/2015

I'm impressed by this hotel. It's close enough to Paso Robles while saving some money you'd spend staying in Paso. Spacious, clean, comfortable beds and a wonderful shower! No tub, but I prefer showers anyway. Room has a refrigerator, microwave, iron board and sofa with 2 queen beds. The bathroom is equipped with Pantene shampoo, cue tips, make up remover, shower cap plus usual soaps and lotion. The Breakfast is on site, with waffle maker!! Yummy! We also had Denver omelet and sausage. I'm going to stay here again next time I go wine tasting. Save yourself some money, it's only a 7 minute drive to downtown Paso. I didn't get a chance to use the pool or jacuzzi it looks nice too.

Geof F, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for selecting BEST WESTERN PLUS Colony Inn & Conference Center during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again. Best regards, Pam L. Director of Sales & Marketing

"Don't Use The "Safe WiFi""

1
14/10/2015

We will never stay in this hotel or any other Best Western again. We signed into the "Safe WiFi" and were hacked by several parties. I personally was hacked by someone in India. Also, our toilet was broken and leaking and the room had a strange odor. There are many other hotels in the area and I would suggest staying there.

Geof F, Director of Sales at BEST WESTERN PLUS Colony Inn, responded to this review
Thank you for taking the time to share your feedback with us. We value your business and would like to address your concerns. I understand your frustration, and I sincerely apologize for any inconvenience. It is our goal to restore your confidence in our hotel by explaining our method of Internet service. Our wireless and hardwired Internet is contracted by a certified Best Western International purveyor. The network is password-protected, encrypted with strong WPA2. We take every precaution to assure our Internet is secure, including payment for monitoring the system 24/7. In the future, as a suggestion, when visiting any hotel or public space, make sure your system is up to date, that you have a firewall installed, the latest system updates, and, the latest antivirus updates. Then, secure your browsing session by using VPN or a remote access solution to secure your information. The maintenance deficiency in your room has been addressed and we regret that you experienced this matters. Thank you again, for your honest feedback. Pam L. Director of Sales & Marketing

"Business stay"

4
02/10/2015

All of the staff were great. I did not have any issues and I would recommend Best Western. Also, access to the local gym was a plus. The checking in and out was also quick and easy. I plan on staying again at a Best Western.

Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review
Rene D, Thank you for the positive feedback. We value our business travellers and appreciate knowing their thoughts. It is good to know that the essential services of check-in and check-out went smoothly. Likewise, it is helpful to know your thoughts on the Kennedy Club Fitness facilities. We are very fortunate to have a world class facility as the hotel's "fitness room". Later this year we expect to open (currently under construction) our new breakfast facility. We hope when you return you will share your thoughts with us on that particular improvement. Best regards!

"Better than most and slightly out of town"

4
28/09/2015

The room was good value and the service welcoming. The pool retained some sun quite late into the afternoon and was situated between the 2 wings and private. The room itself was well appointed and fairly large - we slept very well. A book of local menu's was available in the front lounge for guests to a good place to eat which I found helpful. A good breakfast was available quite early and remained open until about 10.00am. We would use this hotel again if in the area

Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review
Hedleyk, Thank you for your kind & complimentary remarks. I am pleased you found a range of service & facilities to your satisfaction. We will work to maintain & improve both in hope that you will return in the future. If you do have that opportunity, be sure to try our new dining room for our breakfast service. It will open in November of 2015 and I'd very much like to hear your thoughts. Best regards!!!

"Horrible check in"

1
28/09/2015

When we arrived to check in to the hotel, the lobby was chaotic a tour bus had just arrived and the two customer service clerks were trying to help 60 guest from the tour bus. We got in line to check in and were in line for about 30 minutes, the person in front of me reached the counter and he checked in, then he decided to start calling his friends from the tour bus to check in with him, the clerk allowed him to take people behind me in line to check in. I asked the clerk to call the manager in charge, the general manager of the property comes out of his office and tells me patients patients, You do not tell a customer to have patients when he has been waiting 45 minutes to check into his room after a long drive. You offer an apology for the inconvenience, he was sitting in his office the whole time that these two clerks were trying to help 60 plus customers. Later I see him in the hallway and he tells me that the tour bus was unexpected and he did the best he could. I told him that he should have been out there helping the two clerks check in customers and he should have helped the non tour bus customers. He replied how would I know who was not on the tour bus, my reply you could have asked. Needless to say I will never stay at this property again, and I may not stay at Best Western again.

Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review
121015, As I have already responded to your concerns via BEST WESTERN channels, I will not detail everything here again. However, I ask that you consider the following facts. 1. A wedding group (2 buses) arrived shortly after 3PM. You came in after their arrival. 2. There were three front desk agents working using two work stations to check everyone in. 3. Comments were made that had the potential of causing a larger problem. 4. To calm the matter, I asked for your "patience" We checked you in at 3:33PM ahead of others. 5. I came to your room and apologized twice for the "chaos". Again, I do apologize for any inconvenience that you experienced. Please see my response via BEST WESTERN. Respectfully.

"Toilet broke in the Executive Suite"

1
28/09/2015

My stay here was absolutely terrible - on the second day of my stay in the so called Executive Suite of the hotel, the toilet handle simply fell off and we could not use the toilet. We paid over $200 a night for the room and I was stunned that a handle could simply fall off a toilet!. We were in a rush to leave back home since we were checking out and now we could not use the bathroom prior to our 5 hour drive back home. Instead of being sympathetic with us for the tremendous inconvenience we had to endure the front staff instead gave an attitude and a small $30 concession on our price. Additionally the staff made it appear like they were doing us a favor by giving us the $30 concession off of the second night of our $200 per night executive suite room!! I have stayed in many hotels across the US and around the world and I have never had to endure the problems with the toilet and staff like I had to endure at the Best Western Plus Colony Inn.

Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review
Perry S, I am sorry for the inconvenience caused by the mechanical failure of the toilet. I do understand that the staff offered to come repair the issue as soon as you made us aware of the problem, but you declined. Perhaps it was because you were leaving to return home. We do have an aggressive Preventative Maintenance program to prevent these kinds of matters from happening, Unfortunately, sometime things slip through. Again, I apologize for any inconvenience and thank you for your feedback. Best regards,

"confusing stay"

4
21/09/2015

i have to give this location a 6 out of 10, disappointed in no hd signal and water was shut down for couple of hours. the location isn't very easy to spot and it's not exactly off the main highway. the only thing we really enjoyed was the free hot breakfast.

Geof F, General Manager at BEST WESTERN PLUS Colony Inn, responded to this review
Thomas M, As I have already responded through BEST WESTERN channels to your concerns, I will be brief. We did have a leak near our water main. WE notified our guests in writing prior to turning off the water which lasted one hour & thirty-five minutes. I addition, we provided you with a discount due to the inconvenience you stated you experienced. As to location, we sit adjacent to Highway 101 about 2 blocks north of an off-ramp. As we are not on a major intersection, the hotel enjoys a quiet and peaceful environment. Thank you for your opinions. Best regards.