Best Western Asheville -Blue Ridge Parkway

Customer service was awesome. The room was very clean and comfortable. The breakfast selections were awesome. I will definitely be back

This Best Western is always one of our favorites. They are always polite and friendly. The hotel is clean as well with nice rooms. It is located in a very nice location in Asheville with great restaurants nearby. Breakfast is really nice with a clean dining area. Always a pleasure staying here.

My primary reason for choosing an overnight stay at this Best Western while visiting Asheville was the fact it was "pet friendly." Additionally, while most hotels charge upwards of $70 extra to bring a pet, this hotel only charged $20. I was also very impressed with the hotel rates which were quite affordable. So, what are you getting for such a reasonable price? Well, the stay was so inexpensive that we paid a little extra for a king-sized bed with a jet tub. We stayed in the main building. The room was very clean though we had to do some additional wiping down of the jet tub before using it. More on the jet tub in a moment. The room comes with a microwave and refrigerator. The bed was very comfortable and our HVAC worked fine, though the room my brother stayed in (which was not in the main building) had issues with its air conditioning not working and they suffered through the night with the room being too warm. The jet tub was wonderful, but through fault of our own, we added too much bubble bath. I would advise anyone wanting to use the jet tubs to use a minimal amount of soap as once you start running the jets, the bubbles will multiply quite quickly. Breakfast was included with a decent array of hot and cold items. On the cold side there was cereal, bagels, muffins, and juice. On the hot side, there was coffee, eggs, sausages, potatoes, biscuits and gravy. Breakfast is served from 6-10 am. Our dog was fine while staying in the room. There were plenty of grassy areas for her to walk about. I was advised that the dog was not allowed in the breakfast area, which is completely understandable. In all, a comfortable place to stay with a decent breakfast and friendly staff.

Clean, comfortable and convenient. No issues at all. Friendly helpful front desk staff. Came to Asheville for the Bob Dylan concert. Stayed two nights. Planning to get back to Asheville in the Fall and we will stay here again. I would definitely recommend this motel.

We had a great time at best Western Tunnel Road in a dog friendly room with the most amazing area to walk our two dogs. They have a very well appointed breakfast buffet. My daughter particularly enjoyed the waffle maker with strawberries. The front desk had locally made ice cream in small containers. There were many flavors to choose from, and it was a great bedtime treat.

Clean rooms, beds were comfortable, overall good quality for the price. We stay here every year for dance competition. BW has a pretty good breakfast as well. Just right off the interstate on tunnel road, where there are a large variety of restaurants.

Fantastic stay and the staff were outstanding. The best value for your stay in Asheville NC Would recommend this hotel to anyone staying in the Asheville area. The breakfast was amazing, hot and many items to choose from. Felt very safe and comfortable.

Exceptional service by both receptionists and house keeping personnel. Responsive receptionists to our needs.rooms were cleaned and bedding were changed and made by house keeping personnel daily. All in all, our experience with Best Western Hotel has been exceptional. We will most definitely look for Best Western Hotel in all our travels in the future. Thank you Team Western Hotel.

The room was clean, and everything was in its place. The area for serving breakfast was clean and beautifully stocked with fresh coffee, juice, and breakfast, although I didn't eat breakfast. I utilized the gym in the property next-door as that is a best Western property as well. My trip was enjoyable, staff was friendly, and overall I will certainly return to this hotel.

Super clean, very up-to-date. Great stay and highly recommend. My girlfriend and I are in our 50's and wanted simple and easy. Reminded me of the great roadside stays of my childhood. They have a wonderful breakfast and dining area 6 mins to downtown Asheville.

The room was very clean, and very comfortable clean beds. Nice flat screen TV with water channel you wanted to watch. Great amenities in the room. Free delicious breakfast. Staff very nice and accommodating with local activity information. Definitely recommend!

As clean as a five star hotel comes with really great price. Friendly staff. Quite location.I wish I could stay longer.. Even our families dog member was comfortable there. Thanks everyone. I hope I travel Asheville again and definitely I will stay there..

We've been going to this hotel over the last 3 years. Whenever we have a medical scenario and need to stay overnight. The friendly animal accommodations (dog park) make it easy to take our dog. The rooms are clean, breakfast has a nice variety and the staff is excellent.

Very clean and comfortable. The breakfast was great with many options. I would stay again. The beds were comfortable and so were the pillows. It was a 5 minute drive to downtown and 11 minutes from The Biltmore Estates. The location was very central.

The hotel is nice, very clean and modern/colorful decor. The location is easy to get back and forth to downtown. But a lot of corners are cut here. The walls are super thin…i got to hear the man next door snore all night. Tp, towels, etc are cheap and rough. All staff was super nice though.

Staff are all so friendly and helpful. Room was modern and clean. If I ever needed anything they were right on it. Property is well groomed. Also so close to all the shopping, restaurants, downtown, mountains and The Biltmore Estate. I always try to stay here when in Asheville.

Clean facilities and courteous staff. Very convenient location to everything. Convenient for whatever reason you are in the area for, even just traveling through. Staff treated you better than I have been at resorts.

Very nice staff. Well run hotel with clean well maintained rooms! We have been staying here for work since last year and they have gone overboard to accommodate anything requests we may have had. My company will definitely be back when in this area.

We only stayed one night, but I would stay again. Everything was great , check in was super easy because we did paperwork online before we came . The staff member at the desk was super nice! The room was very clean! It was a little small but fine for our needs, we spend most of our time out of the hotel. The only complaint I have is that the room kinda smelled funny and even worse after we turned on the heater. I worried that we might get some kind of lung infection because the unit looked really old. I hope they can get these replaced or at least refurbished , because that was the only downside. ☹️

Clean rooms, new looking, friendly staff. The whole complex clean. Will stay there again. Great location and a great breakfast in the mornings. The prices are also reasonable, I stayed a whole week. It was just has good has a high dollar hotel.

Check in staff very kind and confident breakfast room clean and variety in menu with foods hot and cold as need to be, room services for clean and wonderful, everything more than expected, comfortable and spacious room and bed. Unforgetful experience.

The place was extremely clean,I hady dogs with me and they had a beautiful place to take them to go to bathroom. The people at the desk very pleasant and helpful. The breakfast was delicious a lot of food and very clean place. Highly recommend

Stopped here on the way to Florida from up North. It was very pleasant checking in. The room was clean, and the beds were very comfortable. We have a small dog. It was $100 extra, in case of damage. The charge was returned to our card promptly. The grounds were beautiful. There is a gazebo that lights up at dusk. A grill is next to it. We are snowbirds and make this journey annually. I am putting this one on my list of places to stay.

This Best Western is the only hotel at which we stay while in Asheville to visit our son, who is a chef in the area. The staff does an excellent job maintaining the premises, the included breakfast is likewise excellent and maintained by a terrific staff. The front desk people are always helpful, and the hotel is very convenient to the highway. It is right on Tunnel Road with easy access to many of our favorite restaurants. The city center is just a five minute drive, but if you need something from a grocery store, the Ingles is only a couple of minutes away, as is the entrance to the Blue Ridge Parkway and the Arts Center. the beds are comfortable, and the entire facility is well kept by an attentive staff. We don't use the pool, but there is one, and that, too, is maintained well. Believe me, I've seen some hotel pools that are not. Coffee, tea, or hot chocolate are always available in the breakfast area. In all, it is a very welcoming place, even for our dog.

I've never stayed in a cleaner hotel/motel/inn/whatever! It was super nice, if just a tad modern for my taste. Staff was super helpful when I called in my reservation and breakfast was super good. Free wi-fi, thanks. It was all appreciated.

This is obviously a well managed property and the rom was quiet, clean and comfortable. This checked all my important boxes to what I feel are the most important aspects of a quality lodging experience. We had a great nights sleep both nights and would definitely stay here again whenever the opportunity arises.

This was a pleasant surprise. The room was spotless. Kudos to housekeeping. The free buffet style breakfast had almost everything you'd want. The bed was really comfortable and the staff was extremely accommodating. I'd definitely stay at this well managed hotel again.

Very clean and very spacious. Only bad thing is the beds were not the most comfortable. Great location and amazing staff. Would recommend to anyone. Complimentary breakfast is lovely and full of choices

First the location was great and easy to find. Check-in was quick and the desk person was very professional. The room was very clean and had all the amenities one would need. Beds were comfortable with plenty of pillows. The breakfast was the best we have ever had. Great variety that was kept well stocked and area kept spotless. The breakfast area was large with many tables. Staff was very friendly and check-out was smooth. Would definitely choose this hotel if travels took us through Asheville again.

We normally try to stay at a BW when traveling. This was one of the nicest BW's we've stayed at. Reasonably priced, courteous and helpful employees, great breakfast selections, clean rooms and within a mile to many restaurants for dinner. Only a 2 mile drive to hop on the Blue Ridge Parkway.

From my initial reservation to the warm friendly greeting I received upon checking in, Maylasia ( I hope that is the right spelling) was wonderful. She was kind and thoughtful and was a great representative of Best Western. The room was wonderful- fresh and clean, with the niceties of a really great hotel. The pool was also clear and clean with a great place to relax after a swim. I've had two great experiences with Best Western but the most important thing is the trust they've built with me. I will always go with Best Western knowing that I will have a great stay.

We have stayed at this zBest Western in Asheville numerous times. The staff is very pleasant and helpful. We always bring our dog and this hotel is pet friendly. There is a nice area to walk dogs. They had a really nice breakfast which we also enjoyed.

We were very happy with the room and the overall cleanliness of everything. The bed was very comfortable and was big free. There wasn't any unseemly people hanging out and the noise level was kept to a quiet rumble. Your staff was very accommodating and friendly

This was the first night of my cross country journey and I got the Best sleep I've had in a long time -- bed sheets pillows were clean and oh so comfy — everything from check in to check out was awesome Thank you

We were very pleased with the neatness and cleanliness of our room. We were traveling with Izzy the poodle and our room was very convenient to the dog walk area. The parking lot was mostly full but we did not hear any noises through the night and bed was awesome!

I picked this hotel solely for the price as we were just staying for the night and were getting in late and leaving early. The hotel was extremely clean and in very good condition. The staff was friendly and professional. I usually don't go to the continental breakfasts at hotels for more than a cup of tea or coffee. However, upon walking past their buffet, it looked to good to pass up without trying. We were pleasantly surprised as the eggs and sausage were very good, as well as the other items they were offering. Definitely will return to this specific hotel next time we are in the Asheville area. AA++

We had a wonderful weekend stay in one of the rooms with the jetted tub. There are a couple of those suites inside, other rooms have external corridors. The tub was a real luxury treat, glad we chose it. There's also a normal shower/bath in bathroom. Our room was huge and super clean with fridge, microwave, cable TV. Very comfortable bed. Wifi in-room was fast with great signal strength. Great breakfast with hot options like delicious biscuits & gravy and scrambled eggs. Pool was also a nice treat. For other meals, there are lots of restaurant options within 5-10 min drive. Great all-around location, right off the Tunnel Road/Asheville Mall exit. We plan to stay here again!

Holy Smokes, we travel quite a bit but I have never been to a Best Western so clean and the staff so pleasant. There were NO funky smells, bed was comfy, breakfast very generous and something for everyone. Definitely will stop again if we are in the area!!

Last year we paid about twice as much for a Hampton Inn nearby for about the same quality of room and service. This Best Western is a hidden gem. Breakfast was very good, and they had the good taste to have the TV on mute (with subtitles) so one could read or talk without noise distraction.

They have a great customer service team. And you get a good quality stay for a good price. Breakfast was good plus different dietary options. The pool was open later than expected which is convenient.

An older motel-style property, we enjoyed an excellent stay of two nights in this nicely renovated, clean hotel. The room was clean and updated. Bed and pillows were very comfortable and the bathroom was clean if a bit outdated. We enjoyed the pool on an unseasonably hot day in Asheville and appreciated the pool towels handed out at the desk. The breakfast was the same both mornings but was extensive and among the best of these kind we have had. Offerings included decent scrambled eggs, sausage, potatoes, waffles, oatmeal, and a variety of cereals, fruits, breads, and yogurt. The attendant worked hard to keep everything fresh and full.

10 out 10 great staff and friendly service great beds and great staff very helpful to me and my wife pool was great breakfast and wonderful room service and wonderful staff and would definitely return for a stay

We stopped in Asheville on our way back home to Rockport. Having stayed at many different hotels over the years, this was one of the nicef ones. Staff was friendly and helpful; rooms were clean facility well mIntain. Definitely would stay again.

The room and bathroom that we stayed in, where very clean and large.The front desk people where extremely helpful and kind! We will definitely stay there again. The grounds around the hotel and dog area were well maintained and extremely dog friendly!

From the minute I pulled in the trip was great.My reservation wasn't in the system but the front desk got me the room I had requested.The next few mornings breakfast was amazing.The lady working on breakfast took pride in what she was doing .(Hard to find these days)Food was better than the restaurants we ate at while visiting the area.The pool area was spotless.Everyone on staff really made our stay pleasant. WE WILL VISIT AGAIN.THANKS

Our room was clean and well stocked and I appreciated that it was on the ground level with parking close by. The desk staff was friendly and helpful. Breakfast was very adequate and the staff was quick to replenish it. I would definitely stay there again.

Nice, clean accommodation. Room had a desk and a comfortable chair with a settee. Bed was comfortable. Good value. Close to downtown. Easy check in and friendly staff. Easy to park near your room to carry luggage into the room.

This was not our first visit to this Best Western. As on every stay at this location, everything was very good. The entire staff makes you feel welcomed. The rooms have always been clean and all items/appliances work exactly as they should. The complementary breakfast is a complete menu and the dining area is always clean!

Place very clean. Breakfast very good. Great location in Asheville. My only complaint would be the noise-could have slept better if didn't hear all noises in adjacent rooms and outside. Other than that would definitely stay here again. Staff friendly and courteous.

Great stop! We were driving across the country from the outer banks back to Colorado and we needed a place to stop for the night. We found this place and all thought it cost a bit more than we were hoping to spend when we got to the room we understood why. It was much nicer than most of the other stays we had chosen along the way. It was clean, the air conditioning wasn't loud and the rooms were quiet. The pillows and the bed were very comfy as well.

Very nice room clean. The pool was great many umbrellas to use and was clean. Ice machine worked. Breakfast meal was excellent. Lots of different items to choose from. Plenty of area to eat in. We enjoyed watching the fish as we ate.

Had such a great time at this hotel. We are visiting from Florida and the hotel staff members gave us a couple restaurants and activities to do while we are in town which we did some of them and they were amazing! Being a platinum member I have always been treated amazing at any best western we went to including this one. Will definitely be back when we are in town again. I am also pregnant and they made sure I had everything I needed including help answer questions about the breakfast that I had and gave me towels for the pool so I could soak my feet from walking around town all day.

Very nice place that allows pets. Room was clean and the breakfast was good. It's in a good location close to a lot of restaurants and shopping areas. I would definitely stay there again on my next trip to Ashville.

The Front office was super friendly! The room was clean and tidy!the breakfast bar was amazing! Sausage gravy and biscuits scrambled eggs hash browns. Cereal Belgian waffles and more ! Great stay well worth the money pool was beautiful as well!! We will stay again

We were traveling through the area and needed a place to stay for one night. This was perfect! It was clean and quiet. Breakfast was perfect and we were able to get in and out with ease for travel purposes.

The rooms were spacious and beautifully decorated. The pool was open from 10 to 10 and we were able to relax and get some exercise in during our down times. The staff were friendly and helpful with information.

The room was very clean and the beds and pillows were awesome. It had everything we needed for our 2 day stay. The breakfast was very good. If I had a complaint it would be the air unit was very noisy vibrating. The tub was also very slippery. All in all it was a very nice and clean place to stay. Employees were also very professional and nice.

Close to the Blue Ridge Pkwy and a short drive to other attractions in town. I will always make this my destination place to stay when visiting Asheville. Also the attendant for the complimentary breakfast was the best I have experienced in all of my travels.

Very nice Best Western with clean rooms, lots of parking, good outdoor pool with mini basketball hoop, and an indoor swimming pool in the GLO hotel building, good breakfast, friendly front desk staff, and trees behind the hotel.

Our go -to spot in Asheville, NC and may other cities for base camp and touring the city. You can get more amenities in other hotels for more money but the rooms are always well appointed, clean and comfortable. The staff is always friendly and helpful. Great remodels!

The Counter person at checking was very rude to my wife and I, We request/reserved a No Smoking Room but ended up getting either a room near someone who smoked or a room someone had smoked in before. Then they attempted to blame us for the smell in the room. I took a photo is the bed sheets which shows someone had smoked in that room before or the sheets was switched as the sheets has cigarette burns in them. Then through the night someone was either smoking outside or rear our door or smoke from inside the hotel was drifting into our room. We had to turn on and leave on the bathroom fan in order to draw the smoke out. Plus the heater wasn't working correctly, Cold one min, Hot the next. I submitted this same review on another reservation site. So when the sign says NO SMOKING, Thats means no smoking in or around the hotel. Hotels need to enforce this instead of just having traveler sign waivers staying they wont smoke when they actually did. Plus we ended up getting blame for the smell in our room and the hotel is still holding our hotel fee. Clearly I pointed out that someone had smoked in this room before us and the staff did nothing to fumigate the smell. I reserved a no smoking room then I should get what I reserved.

We visited Asheville on New Years Day to see the Christmas Lights at Biltmore House. The hotel is closely located to the Biltmore House, restaurants, and other attractions in this area. We found the hotel to be clean and the staff very friendly. The breakfast selection had a good variety of items and was mostly tasty. We found the oatmeal to be thicker and gravy thinner than we liked, but this is just a matter of our taste. We found the hotel to be a good value especially if you are a Best Westerns Rewards Member.

We spent 2 nights here. The room (king jacuzzi option) was spacious, comfortable, clean, and well-stocked. The bathroom and the jacuzzi were very clean. There were plenty of towels, hangers, storage, etc. Lighting was good. Plenty of pillows and a comfortable bed. It was on a platform, so just took a tad more effort to climb in! We couldn't hear noise from adjoining rooms. Parking was ample and very convenient.

I love Best Western. The facility in Ashville NC was clean and perfect, the breakfast food/coffee was delicious and the staff kind and friendly. Great location to the Blueridge Parkway. I will definitely stay there again.

I travel often, out of all my stays in my travels throughout the lower US, from Florida to California and from North Carolina to Oklahoma, I have found a hotel that really knows how to host their guests. I enjoyed my stay so much, that it felt like home. The ambiance of the dining area with an electric fireplace and spacious seating really make dining pleasurable. The Breakfast selection is plentiful, micro clean and very hot meals prepared. Coffee is plentiful throughout the evening and morning hours. The room I stayed in was also very clean. I personally enjoyed the towel origami art. The housekeeping team are very cognizant of the guests needs and very willing to accomodate. All the Front desk employees were respectful, polite, informative & kind. God only knows we need kindness in today's hostile environment. A note of improvement, not a criticism by all means - the pillows are breaking down. I usually bring my own but forgot this time around. A big thank you to the Management team for an excellent stay.

This stay was perfect for us. Easy roads to visit the Biltmore Estate. The room, including shower/bath are very clean. It was nice to have fresh coffee and variety at breakfast in the lobby area.. We highly recommend this Tunnel Road Best Western to be near to attractions in Asheville.

My husband and I were very happy with the friendly and helpful staff and the comfortable and clean room. The clerk at the desk quickly checked us in and helped us find some places to eat for supper. The breakfast bar was clean and well-stocked.

Wonderful location just down the road from the BeauCatcher Tunnel (which is similar evidently to the Covered Bridges in SE PA where many a young man are caught, and possibly exit as fiances, but that's another story), and situated just on the south side of the hill. Proprietors have kept the property up with a 2013-ish redo. It's a very nice facility - breakfast room is accessible to all, desk staff are courteous and knowledgeable (and if you're a Bob Newhart fan, you'll appreciate these guys). Room was larger than we expected (even with two queens inside). Suitcase caddy in the corner, TV that works with the first click, nice towels, and the walls are solid - no cardboard where the sound carries through. Lastly, coffee on tap in the breakfast room. So if you're passing through and don't want the downtown crusin'/parking hassle, stay here, and commute in - it's only a mile to the eclectic downtown Asheville, and it's Euro Bakery where the pastries are, well, just plain delicious. Don't be slow now - git on over to the Best Western Ashevile Tunnel Road

This was a very nice place to stay at a reasonable price. Was very impressed with the cleaniness. The bed was very comfortable though a little high and hard for my friend to get in. The breakfast was top notch. Overall I give it an excellent review and would definitely stay there again.

Excellent stay all the way around from the Extra Clean Rooms to the Excellent Breakfast they provide every morning. 5 Star rating on this one!! Check in was simple and Ice and extras were easy to get to.

Great Asheville Hotel if you're in town and want a reasonably priced hotel. It's in a great location on Tunnel Road very close to everything you could possibly need. I enjoy led the receptionist at the hotel when I checked in and when I checked out. The housekeepers did a great job taking care of our room. We'll definitely stay here again when we're back in Asheville.

Room was clean. Location was wonderful. The staff at the front desk was helpful and pleasant. Our main reason for staying was we passed through and wanted something close to local breweries and it worked out great.

We booked 2 rooms for our group just overnight for Thanksgiving. The place is kept super clean, that is our first priority. The beds were cozy and the internet worked great. Cable tv was good, lots of channels available. We will return in the future.

Was very happy with the cleanliness of room. Nice size room. Bed very comfortable. Everyone friendly and nice. Close location to most attractions. Breakfast was very good. Fresh and well stocked. Clean area

This hotel was located close to the downtown area. It is priced well. It was clean and beds were comfortable. There's plenty of room and included a microwave and refrigerator. The breakfast had a lot of good options. We stayed 2 nights and would stay again.

We wanted a location that afforded easy access to both South and North Asheville. The Tunnel Road Best Western was perfect in this regard with easy access to I240 without the feeling you are at an interstate interchange. The property is very well maintained and clean. And the staff were friendly and helpful. Clearly both management and staff take pride in providing a good experience for travelers.

We checked in this hotel after going to The Biltmore. Check in was quick. Was thanked for being a rewards member. Room was nice and clean. Nice they offer complimentary water and candy in room. Hotel was quiet at night so no issue sleeping. Breakfast was nice with a lot of choice to choose from. This hotel has one of the nicest breakfast we have stayed in. We will make sure to stay at this hotel next time in Asheville.

I was pleasantly surprised with the accomiation of (full-breakfast) along with super clean rooms at an affordable price. I usually stay at other Hotel Chains, but that has now changed for Best Western is now my go-too!

We had a very pleasant stay at this location. It was very comfortable with friendly staff. The room was clean and we were more than satisfied with our stay. We totally recommend this place to our family and friends.

This was the first hotel we stayed at of 3 on our trip and was the best one of the 3! The staff was friendly and helpful, fast checkin, clean room and a full breakfast spread! Great experience! Will definitely be back!

Fast checkin and clean quiet comfortable room. Many places to eat were less than a 5 minute drive. Good breakfast with the normal choices found in mid-priced properties. Would stay again and it is close to the Blue Ridge Parkway.

Enjoyed our visit, would stay here again. Stayed 3 nights. Room was clean and comfortable. Very friendly and courteous service. Breakfast was great, large selections of hot and cold items. Would stay here again and recommend to others.

The room was decorated nicely , bed was comfortable, and it was a restful place after a long day. There was a good variety to choose from at breakfast. Front desk staff was helpful with directions. Good value for $$

We went to Asheville to see the Fall color on the Blueridge Parkway. We picked this hotel because we knew BW always had good value and good breakfast. Turns out the location was also a big PLUS... just a couple miles from a Parkway access that was close to both the Cultural Arts Center and the main Parkway Visitor Center. They met my BW expectations.. clean room, reasonable price (we went mid-week, because weekend prices get kind of crazy), and lots of good breakfast choices. The four of us played cards every night, and they were kind enough to let us use a table in their breakfast area... which also included juice and coffee at night. all the staff were courteous and helpful.

Nice room with small refrigerator, microwave and safe to lock up any valuables while we hiked the Blue Ridge trails. Friendly staff and a good breakfast to start your day. So close to the Blue Ridge Parkway and downtown Asheville for dinner and a great cup of coffee on a cold day.

Excellent location to go to the Biltmore Estate as well as downtown Asheville. Wonderful staff, great breakfast. Reasonably priced. Staff had great recommendations for dinner options and they turned out to be excellent.

This was either the 3rd or 4th time I've stayed in this specific hotel. When we checked in they had to get the housekeeping list before assigning rooms. Shortly after checking in the guy from the front desk barged into the room and when he realized we were sitting there he said "oh, I'm sorry, this room was reported as being dirty by the cleaning staff." He did not explain or offer to move us to a different room... just left. I know for a fact that rooms are classified by cleanliness and working order and then assigned to patrons in order of their status (rewards, non rewards, etc.) and also by the rates. I've seen the lists before and how they were assigned. It would seem that we were given a shabby dirty room even though I'm a rewards member... We also noticed that every time we went into the room our sinuses immediately stopped up and the room smelled musty and not fresh and the AC was super loud and "dank musty" smelling like mold. The water pressure was horribly low and it was hard to get rinsed in the shower. The two queen beds sloped downward towards the head and the mattresses seemed worn out and were impossible to sleep on. Also, the people in the next door room seemed to be staying long term and had multiple visitors in "van life" vans and slammed their door many many times and talked really loud all night during our 3 night stay. I'm not one to complain usually but, in this instance I'm not sure I'll be staying there again due to the problems.

Our room was so musky! You could barely breathe. I went back to the desk to ask for another the employee wasn't there. I went several times the next day because of that, the sheets were dirty when we got there, also I wanted another blanket because the one I had was so thin. The employee was never at the desk. I finally set in the lobby for a good amount of time(on vacation) the employee came out of the bathroom and had been vaping. He had it in his hand and breathed smoke out!

Nice pet-friendly hotel with good breakfast! The room was clean, spacious, and updated. The pet fee was reasonable at $20 per night. The exterior entry doors worked well for my dog. There is also a nice grassy area behind the hotel for walking your dog.

The bedroom smells funny, I think it was cigarette smell but for the price I can't really complain, it does the job, O would stay there if I need to. The good thing is that is very close to the main attractions in downtown, no more than 10-15 minutes. It has a pool

I have stayed at the Best Western Asheville now 3 times this year. They are very pet friendly and I enjoy some "me" time with my dogs. Best Western Tunnel Rd is a super convenient location in Asheville and has this wonderful, grassy area equipped with doggie bags and trash can to walk your pets. They also keep the pool super clean and sparkly!

I read reviews online prior to booking my stay here, and I don't know why some of them were so low. One night, I stayed in a room with king bed (second floor), and then stayed in an interior king suite two additional nights. I was allowed to bring my dogs, too, and they had a great time! Both the normal room and suite were well-kept, clean, and updated. The Wifi and cable worked well, and the pool hours were lengthy (10A-10P). The staff was pleasant and attentive, and there were multiple options for the warm breakfast. Our location was perfect, as the motel was only a few miles from downtown Asheville and where we boarded our other two dogs in Swannanoa. If given the chance, I'll stay here again.

Room was musty and AC couldn't help. The property is older and can use a revamp. Breakfast was not great. Eggs & sausage was cold & sausage was inedible. There are other options like cereal, oatmeal, bananas.

Location is not too far away from downtown Asheville. Not many food options directly close to hotel but Asheville has too many places that are tremendous. Room was clean and air condition worked well. Clean towels, clean sheets. Beds were comfortable. Pool was in great shape even though weather was not permitting us to swim.

This motel was very nice, with big rooms with microwave, refrigerator. The beds were comfortable and set up very nice. The breakfast was good with eggs, gravy, sausage, waffles, fruit, variety of bread and fruits. The staff seem to be attentive to everyone's needs.

The room was clean and comfortable. and the price was good. It's in a great location, only about 5 miles for Biltmore Estate. We also took a tour bus around the town of Asheville. the driver was very informative and interesting and the buildings are gorgeous!! We plan to make the trip again in December and will stay at Bet Western.

This is our second stay at this location. Close to highway, mall, restaurants, etc. We had special request which was arranged for before we checked in. Breakfast room nice and clean. Seemed like someone was always cleaning inside and out! All staff very friendly.

Great hotel convenient to downtown asheville. Room was clean and hotel grounds were taken care of. Free breakfast was good and convenient. Would definitely be staying here again on my travel to asheville. Easy chech in and easy check out took only a minute.

Had a wonderful stay. The breakfast options were nice and tasty. The hotel isn't new but they keep it exceptionally clean. The staff was wonderful also. No complaints! I would consider their Glo location next door if you're looking for something a bit more modern!

Excellent location for visiting the beautiful city of Asheville and had a nice clean well equipped room. Our room had easy access and was very quiet. The staff was very attentive to our needs and friendly. We enjoyed the morning breakfasts and the nice atmosphere for eating there. We enjoy visiting the city of Asheville and always do our touring from The Best Western.

I woke up at 3:00AM and turned on the light. Roaches scattered across the room like quail started in a field. I got dressed, packed my travel bag and left. Any facility that uses routine pest control services would not have the amount of roaches I saw in my room. Still turns my stomach 24 hours later.

We have stayed at this hotel multiple times, and they never disappoint. Front staff and breakfast workers are always nice and friendly. Rooms are clean, beds are comfortable, and the outdoor pool is nice. Lots of channels on the tv. Also, I have allergies, so I checked the filters in the air conditioner to see if I needed to rinse them off - nope, clean as a whistle!

Excellent hotel! Staff were friendly and helpful. Breakfast had a nice variety and was well stocked and clean. The room was super clean and had everything you need. The bed was comfy and the room was nicely updated. We didn't use the pool but it looked nice. Parking was a little limited but not a huge issue. Overall great stay and would definitely stay again!

We enjoyed our stay at the Best Western. The room was spacious and clean. The breakfast was very good with a great variety of choices including eggs, waffles, bagels and muffins. The staff was friendly.

We stayed here for 3 nights. Hotel ground was clean and inviting. Diamond breakfast! Room was spacious and clean. The best part is the location close to Blue Ridge Parkway and supermarket where we picked up our snacks. Highly recommended and we will be back!

On most days, I might have given this hotel a 3 or 4 star. It is a complex of multiple 2-storey older buildings with exterior entrances, but is well-maintained and has the modern conveniences that we expect and appreciate. Pool, very substantial breakfast, well-maintained grounds, superior check-in staff... it is a very attactive place for families and kids to stay. Ours was a 2-day stay to visit with family. We checked in early, and were informed that the rooms were being steam-cleaned that day. No problem. We were, in fact, pleased to hear that the hotel took pride in doing regular maintenance. On our late return, we found that the carpet and tile floors were still wet, and the bedding was damp and cold. It was too late, and we were too tired to deal with concerns that night. The worst of it was the smell - musty, smoky and dank. The staff was very good about addressing our concerns the next morning. Again, we were gone for the day into the late evening. When we returned, a dehumidifier was in the room, the odor had abated somewhat, the carpet was drying, but the humidity still registered over 80%. But it was definitely much better than the first night. We loved the attractiveness of the place overall, though it felt a little out of the way, and there are no major facilities within walking distance that we could see. The staff in the breakfast area were constantly cleaning, and the grounds were being tended to by another staff member. The breakfast room is in the main part of the hotel in a separate building that does have a few rooms with an inside hallway. It also had a large aquarium. The breakfast menu consisted of scrambled eggs, sausage patties, biscuits and gravy, pre-made omlet packages, cereal, yogurt, fresh fruit and waffles with available toppings. The bathroom is modern and functions well. There were only two bath towels provided, and they were not as plush as with many hotels. the bedding (apart from the unfortunate dampness) was of excellent quality. Beyond the usual amenities in the room, there was a comfortable lounger and footstool, plus a good office chair. Our stay this time left much to be desired, but I think that the facilities and staff have enough positives to have us back another time.

Enjoyed our stay very clean room's and great breakfast . Staff was nice and very helpful as we needed extra towels and they we're quick to help us out. The hotel was located in a great place as it was near places we needed to go

Front desk staff was friendly and helpful with our questions. Our room was on the second floor and spacious even with two beds. All was clean with a comfortable bed. The bathroom fan was rather noisy. The breakfast buffet was most impressive: Belgian waffles, omelet, sausage, biscuits with gravy, fresh fruit and much more. The breakfast seating area was large and kept refreshed. Well worth what we paid for.

The location of this hotel was great! Just off all major highways. Five minutes from Asheville. Very clean especially the breakfast area. The ladies there do any exceptional job to keep everything replenished and clean. I definitely would recommend.

Accommodations were good value for the money, staff very friendly and helpful, rooms clean and quiet. The complementary breakfast had a large selection to choose from. The food was very good and the dining area clean and spacious. Location was perfect for us as it was just a couple of minutes from downtown. Lots of good restaurants in the area. Will stay here again the next time we visit Asheville.

They did a great job with accommodating my Mom. She's disabled and they were able to put us right near the front and the room had a handicap space right in front of it. Could not have been a better spot!

We stayed here in Mid July for 3 days. Room 137-A. The room had a very musty smell in it, which I believe came from the air conditioning system. Bathroom design was extremely awkward and small. A couple outlets didn't work. Never used the outdoor pool but it looked pretty good. Free Breakfast was basic. Ladies worked hard to keep things full. This location needs a serious updating by Best Western.

No complaints. Military rates, good breakfast, and clean facility. Pool was extremely clean for an outdoor pool. Will definitely stay here again when in the Asheville area. Roughy 5 minutes from the mall and other shopping.

The number of older hotels with exterior entrances that aren't "sketchy" are getting fewer as time goes by. This one is still good. I admit I had lower expectations before arriving, but those quickly vanished. It's well-maintained, clean, AC works very well, and the beds are super-comfy. Desk staff is very pleasant, and - bonus points - they acknowledge BW "elite" status (via the BW Mastercard) at check-in, and there were two small bottle waters waiting for us in the room, with a few pieces of candy. A pleasant surprise. Will definitely stay here next time we're in Asheville.

We stayed here while visiting the Biltmore. It was close to downtown Asheville and things we wanted to do. We really enjoyed all the choices at breakfast! The room was clean and we didn't experience any problems during our stay.

What a nice hotel! Great location, clean and friendly staff. Very comfortable bed, nice decor and close to where we were going. Breakfast was good and continually stocked with all the different items. Check in and out was easy too. Will stay here again when back in Asheville.

My wife, dog, and I stayed there one night as we were visiting friends who live outside of Asheville. The facility was wonderful. Our room had excellent air conditioning, comfortable beds, well-equipped bathroom/shower, and was quiet (no thin walls!). Our dog seemed quite relaxed in the room, lol. Plus, they have a really good dog-walking area in an area to the rear of the grounds that was quite shady and as a result, relatively cool. There were doggie bag dispensers there, too. Breakfast was delicious. Coffee was excellent. Check in/out was just right. We'd stay there again!

Definitely a great stay at a great rate for the area. Convenient to shopping, dining and many other attractions and our room was very clean and accommodating! Front desk staff was extremely helpful and friendly!

A fabulous experience starting with my phone call to inquire about their pet policy! Greeted at arrival by their friendly front end staff. Our room was so clean and smelled amazing (not what I have come to expect in pet friendly hotels)! The pool was well maintained. The pet walk area is clean and big enough for the dogs to stretch their legs. Breakfast included gluten free options and the associate at the breakfast station was able to answer my questions regarding ingredients. Fabulous price. This hotel far exceeded our expectations.

We stayed two nights. Rooms were very clean, staff was extremely helpful and the hot breakfast buffet in the morning was super. Lots of choices! Hotel was a great choice for us, we were extremely happy and will definitely be back.

I was pleasantly surprised by this Best Westerns. The staff was very friendly, the rooms are beautiful and very clean.The beds are very comfy and it was very quiet although it seemed a lot of rooms were full. I was disappointed we couldn't stay longer! We'll definitely be staying here again when we return to visit Asheville!

Excellent hotel , Rooms, staff, convenience, breakfast and over all great experience , my wife and I appreciate everything and looking forward to returning again, the pet area , and friendliness of the staff and other visitors were a welcoming

I stayed 2 nights here for work. The staff were very friendly. The breakfast was great. They had omelette, waffles, sausage, biscuits, gravy, juice, coffee, fruit, bagels, and I'm sure more I'm missing. The pool is open from 10a-10p and is nice. My room was very clean!! Comfy bed, blankets and pillows. Bathroom was as clean as you can get! I'm coming up here 2 nights a week for the next 13 weeks and this is where I'll be staying!!

One of the best hotels we have stayed at.The employees take pride in their work and go out of their way to help you feel welcomed.My grandchildren loved the pool and eating their dinner outside. Best of all was the dog park.

Overpriced and dirty room. Pool area and walkways were dirty. Better care needed. Questionable area on busy road. Not impressed and will think twice before booking at Best Western again. Very disappointed.

Excellent guest service after arriving by 2 am that night. The bed was amazing!! Room clean. I've stayed here several times. Pool is great and the breakfast is great. Close to restaurants, shopping and the Blue Ridge Parkway.

Can't say enough about BW hotels! Great quality in every way, and great value also! They have the best rewards program out there and their properties have never disappointed us! This one was no exception. Great friendly and helpful staff, excellent breakfast and wonderful, very clean and comfortable room. We wish we could find BW Hotels in every town we stop in when we travel!

Pleasant place with good location. Staff was very nice. Breakfast buffet was very good. Pool was crystal clear. It should be noted that the hotel is very close to the road and freeway on and off exit ramps with heavy traffic at times. While it takes awareness entering and exiting the hotel parking lot, the rooms were surprisingly quiet.

We really liked the best western Asheville Tunnel Road. The room was roomy and pleasant, and such a great Breakfast buffet! We had a dog and had a good place for dogs also. Friendly staff and such an excellent location for a road trip. We will stay there again!

During the first morning, after opening up the curtains, I noticed gnats and saw what looked like ant-covered kibble and dog hairs on the floor near the window. I notified desk staff that morning, and they said they'd been short staffed, but they'd take care of it. When I returned to the room between 1-2 pm, doors were open around my room, but the floor hadn't been cleaned. I left again, thinking housekeeping would get to mine in time, but when I returned later that night, the kibble was still there. Ants too. I was in town for a memorial, so at that point, I didn't feel like asking the staff to address this issue yet again. So I just kept all my things on the other side of the room. When I checked out, I brought up the issue, and the front desk staff person was very apologetic and took off $50 or so from my room charges.

This was a clean motel with friendly staff, the room was nice and roomy with an amazing breakfast buffet!! They also had a cute lit up gazebo where you could eat or grill and allowed pets! Loved that you could just drive up to your room..we also enjoyed the spacious swimming pool outdoors! We were close to everything but yet tucked away from it all

I recommend the Best Western Asheville Tunnel Road. Conveniently located right off the exit from I-240, but quiet all the same. Pool open until 10, comfy bed, good water pressure in the shower, breakfast and wifi. What more do you need?

We stopped on our way, we didn't have a reservation. The staff found us a lovely room. The staff was friendly and helpful. The king room is large, fridge microwave large living living room chair. There is a pool and a guest laundry, plenty of parking

We have stayed at this Best Western a few other times and we were impressed with the upgrades since our last stay. Everything had new paint and the rooms had also been updated. The property was clean and quiet. We had no problems with check in and no noise during the night. Breakfast had a good variety including biscuits, gravy, sausage, fruit, yogurt and the traditional hotel waffle maker.

Room appeared clean BUT if you look at the bed you'll see hair all over and I even found a bug on each bed. It appeared to be somekind of flying bugs but still YUCK. The room smelled like mildew it was musty and horrible. I had to spray lysol just to stay in the room. It was gross. Don't do it. The carpet is about 80 years old and has never been changed atleast it doesn't look like it. Everything is damp. The bathroom appeared new but the water pressure was horrible the shower head was loose the toilet was loose on the floor and wobbled. Overall, I will NEVER stay here again.

This is a fairly large motel-style property that felt a bit dated. While you could park in front of first floor rooms, for most rooms there were still a few stairs to negotiate and you can't unload directly into your room. Breakfast was average at best, with hot entrees that were bland. Overall cleanliness was fine, though the whirlpool tub in our bedroom (a nice upgrade, but not one we requested) gave an unpleasant cleaning products smell to the bedroom. There are many other options in the area (including a new Best Western "Glo" property next door), and I'd probably try something else next time I'm in the area.

This facility has lovely rooms complete with all the usual amenities. The breakfast area is especially inviting. It has many seating options, is nicely decorated, and is unusually spacious. All staff are friendly and accommodating with all of our miscellaneous questions. But our favorite feature is the attractive, clean and well kept aquarium in the lobby directly adjoining the breakfast area!

Spent two nights at this clean and well maintained location. The hotel is surrounded by trees which adds to the Blue Ridge Mountains locale. You are close to downtown and have easy access to go other areas. I highly recommend this Best Western. One of the best we have stayed at.

Very good hotel. Rooms are well kept and clean. Bathroom was clean and all fixtures worked. This was a great location for us as it is close to the River Arts District that we were there to visit. Other places to shop and dine are also close by. There is easy access to I-240 and I-40 close by as well. Hotel parking is easy to get in and out of.

We travel to Asheville several times a year to see our family. Best Western on Tunnel Rd is our go to place to stay. It has modern amenities and is always clean. I love that we can also bring our fur baby with us. Convenient location and friendly employees.

The hotel is located 5 minutes from downtown Asheville and about 5 minutes from the Blue Ridge parkway. There are a lot of chain restaurants about 2 miles down Tunnel road. It is on a 5 lane road near several freeway ramps but I never had a problem making a left hand turn. Be advised you will need to drive everywhere there is nothing that is within walking distance. I asked for a room away from the highway on my preregistration. They gave me one in the back corner. It was very quiet. Never even heard the neighbors. The staff was professional and efficient. The property is well maintained. The room and everything else was clean. There are no elevators. There is a standard breakfast bar in the morning. They have make the pre-made omelets, biscuits, gravy and sausage patties for hot food. There is daily maid service. They did not always replace shampoo, coffee supplies, etc. but you can get them from the front desk if you ask. Pool was not yet open but they were working on it while I was there. Be advised it is in the front parking lot.

Hotel has recently been updated. Rooms are clean and bright. Wifi is excellent in rooms and breakfast area. Conveniently located with easy access to highways , downtown and River Arts district. Lots of shopping and restaurants within a 10 minute drive. Breakfast was excellent. Lots of choices. Well stocked and area kept very clean. Three different fresh fruit choices daily. Make you own waffles and pancakes.

My husband and I have stayed in this Best Western several times over the last year. We have enjoyed our stay each time. The rooms are clean and comfortable. Plus, we always bring our dog for just $20. The location is close to everything…hiking trails, restaurants, shopping, breweries, etc. We highly recommend Best Western Asheville, Tunnel Road.

We chose this location from Tripadvisor reviews, as usual and we were very pleased. The location was very convenient although most of Asheville is easy to navigate. Price was very good and the facility was spotless Breakfast was typical choices and was well stocked. We had a room in rear and it was quiet. Main road is busy at times and noisy. Only one complaint. The towels were like sandpaper. I have never had such terrible towels so it stood out. Otherwise, loved the BW and would return since I assume there must have been a screw-up with laundry

Highly recommend staying here. When we opened the door we were pleasantly surprised to see the updated room. Even the bathroom shower looked great. Sometimes its just the little things to help make you feel at home. The bed was comfy and room was clean. I always bring cleaners with me due to covid but i was very impressed that they made so much effort to make us feel safe. We were unable to try the pool as it was still to cold. You do get a breakfast in the morning in the office area. It was hot and coffee was good. Pancakes, cereal, etc. Nothing was complicated about staying here. Staff were very pleasant and gotcha in and out. ALSO would like to add that we forgot an item in the room and once we figured out that that is where we left it the staff had it put aside and it was mailed to our home. We did have to pay for the service to mail it but that was not a problem to us. I just appreciate they had the item and held it for abit. Thanks to all the people and delivery company. You guys were great!

Three of us stayed here for 3 nights while exploring Ashville. It is convenient to the airport, Biltmore, downtown and arts district. The hotel is excellent. Friendly people at the desk, comfortable rooms and a quiet location. The housekeeping did an excellent job, the room was very clean(also a couple waters and tiny candies!). We were very impressed with the breakfast offerings especially the pancake machine. The breakfast room is large and kept clean and stocked. There will always be something people find wrong about a place, but this place has so many things right, even the price.

We needed a room for a quick stop mid-road trip. Traveling with a dog often complicates things, but we are so thankful Best Western welcomes pups. They were flexible with our late arrival. The green space for dogs was well kept and had baggies for waste. The room was tidy and clean as well. The beds were comfortable and the rate was quite reasonable. We would definitely book again on our way back through town.

This is our first time traveling with a dog, so we picked the hotel for its fair pet pricing and it's reviews. We were beyond pleased with everything and my husband conceded that this hotel was right up there then the high end ones he usually prefers.

Stayed here for the first time while on the road traveling. We only stayed 1 night but we had a good night sleep. Everything very clean, room updated and modern and everything in working order. I would definately recommend. There are so many other hotels in the area that are so expensive and this Best Western is budget friendly, pet friendly and breakfast is a good start to your morning. There are pancakes and coffee, cereal and more. The location is very good by shopping if you need anything. There is no reason to pay so much money for other hotels when you can get what you need right here. Highly recommend

Staff friendly, Room was clean with plenty of room. Bed comfortable with fresh bedding. Breakfast was included with lots of options for different needs and was available both eat in or carry back to room

As a former "Road Warrior" with over 5,000 nights in hotels, over the last 35 years traveling for business, Domestic and Internationally, my reviews are factual and not sugar coated. GOOD Staff........ 5/5 (including breakfast staff) Breakfast-5/5 (Still think breakfast should be free) BAD Bed Quality- 3/5 (Was uncomfortable) Noise-...........-3/5 (Road noise despite being on the quiet side) Value............-3/5 (Almost ALL Asheville hotels are overpriced, especially weekends) Overall 4/5 I probably NOT stay at the property again, because of the road noise and beds.

We stayed here for several nights, and loved the hotel. It was comfortable, the breakfast was AWESOME and the staff were welcoming. We had a pet as well and they have a beautiful spot to walk the animals and it was very well maintained. The parking lot felt very secure (with camera monitoring). It's also just down the road from a nature center where we took our kids. Couldn't ask for a better stay!

We stayed 5 nights at the Asheville, NC location. Our room was the last one on the 2nd floor facing the woods, and at the opposite end from the highway so it was very quiet and comfortable. The cheese omelet at breakfast was very good. My beau enjoyed making his own delicious waffles. I too enjoyed a bagel with cream cheese. Delicious coffee.

We had a wonderful stay. Very clean, quiet, staff very efficient and courteous. Would recommend to anyone traveling to that area. I was concerned about how close it was to the road but no traffic noise was heard at all.

Very clean, friendly staff, nice rooms. All around great stay at a reasonable price. I liked that it was well lit in the parking lot as we arrived after dark. We will definitely be returning, hopefully in the warmer weather so we can use the pool.

This was one of the best places to stay .The staff were great answered questions gave great advice The room was large and clean we took our furbaby she was welcomed .When I go back to Asheville I will definitely stay there again

What a great find! We could hardly believe the good deal we found. It's a slightly older property but in good repair, quiet with a pleasant staff, convenient location. We loved the big front window that opened up to the wooded hillside.

A budget hotel with a great user experience - easy check in, good breakfast, clean and quiet room. No complaints. Location was a bit disconcerting as the hotel is just off a major exit ramp, but there was no road noise, so all was good

had a nice quiet night after a long day realy enjoyed the builtmore tour rooms were nice and clean upon arrival . nice to come and visit even if you are on assignment or even visiting builtmore or linville caverns

I highly recommend staying at this hotel. The room was very clean as well as bathroom too. The breakfast was delicious and had a big variety as well. The location was excellent. Just minutes from Asheville and the Blue Ridge Parkway.

Easy check in and out. Room was clean and comfortable. Plenty of choices for breakfast. Everyone was friendly. Would stay there again nice area for pool outside. Plenty of chairs was cold still when we visited but will again

Excellent place. We were pleasantly surprised by this motel and glad we picked it. The room was clean and didn't not have any musty or odd smells which was great! The beds were decently comfortable and could give a good nights rest. Location was quiet. It was pet friendly but we were unable to tell it was because we couldn't tell any pets had been in the room. Breakfast was alright. They had premade, frozen omelets which is not what we are used to. They had to be microwaved which slows breakfast down a lot when it's crowded. A lot of the foods needed some prep time. I'm not sure if it's a COVID thing and the lack of hot, steam tables. It was also the same types of omelets daily and no meat proteins available. They did have a variety of cereal, yogurts, pancakes, waffles, fruits, muffins and breads. All in all a good stay and would stay here again.

I have nothing but praise for the people at this hotel. From the manager to others at the front desk and the maintenance staff, their desire to serve the guests at the Ashville Tunnel Road Best Western was evident! We were not ready to navigate the expected 8 - 12 inch snowfall expected at our home on the outskirts of Mount Mitchell without a 4 wheel drive vehicle which our neighbors said we needed to get up the steep driveway. We just moved there from California at the end of December and our stay at this Best Western was in early February. We had our two cats with us, who are experienced travelers but don't like strangers coming into the room which paired well with COVID protocols. Though we had a "do not disturb" sign on the door, whenever they saw us or when the sign was not on the door, housekeeping knocked and asked if we needed anything. We stayed at several similar hotels and motels during our cross-country journey from California, and this was the ONLY hotel that checked in with us. The breakfast offers a variety of foods so we didn't have to eat the same thing every day. The dining room is comfortable and pleasant as was our room. I would not hesitate to book there again, for a short or long-term stay.

This BW is one of the best I have been in. The ones in the west are usually very good. The ones in the east are mostly outdated and worn out. This was my first in the south and it was outstanding. Shows pride of staff and owners. Remodeled rooms and lobby. Good clean rooms ,internet, hot water, comfortable beds and a filling breakfast. I recommend this if you are travelling to Ashville

Best western has become my go to place to stay. Oh and the price is tight Very clean. . Beds are amazing, I usually hurt all might at other hotels. pillows are so comfortable very good breakfast. Fairly close to great restaurants great shower bathroom is the first thing I check out

Very nicely updated property, large clean rooms, bright lighting, everything works, great breakfast. Right off the highway, easy to find. Close to the mall and lots of eating options. Will stay here again!

Why pay more when this hotel is available. Close to everything, restaurants, the inter-states and other major roads. Close to downtown Asheville, the Asheville Mall and great shopping on Airport Road, all readily accessible.

Great location, close to whole foods and other restaurants. Very spacious rooms and clean. Attentive staffs for the needs of clients. Easy check in and check out. Overall, we had a great stay in this hotel.

Best Western location are run separately and not like a chain hotel. We have stay at many BW locations and the Asheville Best Western is one of the finest. This location has become one of our main "go to" places to stay while in Asheville. Great accommodations, manger and staff.

Room was great. Very clean and seemed recently renovated. Was in a perfect location just a 5 min drive into downtown and close the hiking. Breakfast was great with more options than any other best western we've stayed at. Overall very impressed and would definitely recommend.

My wife and I stayed at this hotel while we toured the Biltmore. The Biltmore is a very short distance from this hotel. The hotel send us a reminder a day before we arrived and allowed us a speedy check-in. We were very pleased with the staff which went above and beyond normal hotels to insure our stay was awesome. The room was clean, the breakfast was exactly what we needed to start our day.

My husband and I spent 3 nights here while we hiked the area and toured the Biltmore. It had a great location and our room was super clean and even had a nice view of surrounding mts. The hot breakfast was delicious . The front desk staff was very helpful in helping me use the gift cards I had earned in one of the Best Western Fall promotions. Would recommend this hotel!

Room was clean and comfortable, friendly staff, and a great location. Breakfast was an extra perk with nice selections of hot and cold items. Hotel sent an email a day or so in advance of our stay for a pre-checkin. This made our arrival very easy.

The inn is set up like the Best Westerns I remember from my childhood--nice rooms in what we used to call "motor courts" (rooms that you can drive up to as opposed to those in enclosed hallways). It may be one of the older inns, but it is well maintained and doesn't have an appearance in any part of the property as being "old and needing update." The lobby is attractive, with a generously sized breakfast room. We were pleased with the selection of breakfast foods. I was especially hungry at breakfast time, so I was glad that they had some adult (unsweetened) cereal, delicious egg omelets, a variety of fruits, fresh coffee, and milk. Thank you for thinking of various types of diets, including those of us on a sugar-free diet. Believe it or not, there are hotels which serve only sugar-sweetened foods that those of us on a sugar restricted diet can't eat. The room was spacious, with the toilet room and shower separate from the sink, which we always like. We were able to get the TV channels that we like, and the Internet was fast enough to suit us. There is an outdoor pool, which is used seasonally. We noticed a lot of dogs at the inn, so if you have a dog, this is a good place for you. We had a room on the second floor, and this is what we prefer, but if you have a handicap, you might want to ask specifically for a first-floor room. We would definitely stay again when in the area.

My review of our hotel room: A coffee maker with no pot. A fridge that is not cold. So we cannot keep water, soda, juice, etc cold in the room. We asked them to remedy three times each. You have to remember to tell them each morning to make up the room. Otherwise we come back to full trash cans and wet towels. So we had to go the the check building to get coffee, clean towels and TP. We have to do that at home. Might as well stay home. Even when we asked for the room to be made up, it was not. Per Best Western's own sign on the desk, anything below a perfect 10 is zero in their book. So I give them a ZERO!

This was a nice place. The room was clean and it is a pretty quiet location. The rooms are in relatively good shape. When I was there they were painting the outside so they are making improvements. The location was a little bit off a pain as far as getting in and out, but there was a target and Walmart near by so it was still conveniently located.

Recently remodeled and very clean. Good value for the rate. Good location. Dog friendly with area for dogs outside. Close to downtown and the Biltmore. Front desk staff were helpful and breakfast was A+

We enjoyed our stay at this motel. It is located close to the Blue Ridge Parkway and downtown, Plus much more. The room was nice and clean. Breakfast offered a variety of items and a nice span of time it was available. Plenty of parking.

The staff was courteous and professional. Unfortunately, the room was very musty smelling. The cost of $293.92 for a one night stay (Labor Day weekend) was very high. We requested a 1st floor room at check-in due to a medical issue. We were not accommodated.

Our week long stay was very nice. The hotel room had an issue with the door lock which we reported to the friendly front desk attendant and it was taken care of promptly and we received a compensation for the inconvenience. Love the location of this hotel as it is very easy access to downtown Asheville and also close to Black Mountain, as well as many local restaurants.

I visited Asheville with my family and stayed at this hotel. Staff was friendly, check in and check out were efficient, the rooms were clean and comfortable, there was no noise, and the continental breakfast (even though COVID modified) was great to have available. The location was perfect for access to downtown, the Biltmore, and local hiking trails. Lots of good food within 5-10 minutes of driving too. The Glo hotel next door allows use of their gym since this property doesn't have a fitness center. Great value for the cost, I would stay here again.

We have stayed here 3 times in 2020-21 and it does the job fine. Staff of nice and they did better with Covid era breakfast than most. Location is good as was the price of the room. Everything seemed sanitary. The room itself is kind of small and a bit dated and dreary though - hard to give more than 3 stars based on the quality of the accommodations. We would stay again though if we needed a room in the area, just keep your expectations reasonable for a budget room.

We stayed at the Asheville best western on tunnel rd for 3 nights. It was abs awesome stay. The only issue we had on the first night was a minor toilet issue that was fixed very quickly. Staff was pleasant and kind.

The air conditioner was very loud and the air was blowing directly on the head of the bed. It would better if the air could be deflected. There was mold on the bottom of the wall in the bathroom. I was told the hotel was sold out so I couldn't change rooms. I won't stay there again. Save your money and stay elsewhere.

Breakfast area clean and fully stocked. Staff was friendly and helpful at all times. The pool was clean and well maintained. They have area for your pet's necessities. Would definitely stay again. I highly recommend.

We found at least 6 millipedes crawling around. We told the front desk, and all they said was “Oh no”. Room also smells damp… bad experience. Location is decent and the rooms aren't bad, but this was bad

I stayed at the Best Western because I had to go to the VA. The staff at the motel was very nice. Everything was good except the carpet in the room needed a good cleaning. My wifes and my feet were black from the carpet. There was also a roach in the room. Other than that the stay was alright.

nice employees room 209 a/c was super dirty... i have pictures of how dirty the cover of the a/c and inside it was. worried about covid19 please contact me for additional information on the air conditioning experience thank you

The Tunnel Road location of this Best Western is perfect for us when we visit our son in Asheville. The property is very well maintained, and the staff is very attentive. We have never had a problem of any kind there. The breakfast buffet was good, though a bit more limited because of COVID. There is always coffee, tea, or hot chocolate available no matter the time, and there is a good high capacity washer and dryer on the premises (the front desk has plenty of quarters when you need them). The beds are comfortable, the rooms clean, and the shower works well. Couldn't ask for more from a hotel.

I stayed for two nights with friends on a motorcycle trip. This property is very nice! The grounds are spotless, the rooms are very nice and the Pool fantastic. All the staff was courteous and helpful. There is an onsite laundry which was nice. This location is a short hop into town. We Ubered for $12. You won't be disappointed if you chose this property

I was afraid it would be loud in the back parking lot, but it was quiet and i was able to sleep. The bedding was soft & comfy ;) I usually clean the room surfaces & bathroom before setteling with desinfecting wipes. Usually the wipes come out very dirty at some hotels I've stayed in but this one was so clean I uas VERY impressed. Not a speck of gunk or dust was on the wipes! Kudos to the cleaning crew! This will be my rest stop next time.

Booked online via Booking.com. upon checking in found that there was additional charges that were not disclosed at booking for pets. Asked to speak with manager and was told there was not one on duty (about 430pm). Really? Didn't end up staying there.

Staff was excellent and helped with all questions and concerns. Rooms were clean and with good sound insulation. Pandemic precautions were being adequately followed. Accessible to all attractions in Nashville. I would definitely stay here again if visiting in the future.

The rooms were clean and I loved that they had hard floors; easy to clean if you made a mess and no wondering about weird stains. We stayed with a baby and a toddler and they were able to provide a portable crib/pack-n-play when our baby sleep arrangements failed. Breakfast "to go" was just enough variety to keep us fed without too much monotony for 4 days. The staff were friendly and helpful throughout our stay. The only odd things were because of COVID, but there's nothing they could have done about that. Towels/trash were placed outside rooms for collection and emptying and new towels were requested at the front desk. One day we didn't have towels picked up because they were short-staffed, but with COVID, everyone is. We were pleased at how smooth our trip/stay went.

We have stayed at this Best Western numerous times over the past 10 years because 1) It's right around the corner from my daughter's house in Asheville, and 2) They are Pet Friendly and we take our dog with us everywhere. We always call the hotel directly to make the reservation as we have a particular building we like to stay at. When we arrive, they treat us like relatives (the kind you want to have at your house!) and once checked in, if we need anything (my wife drinks a lot of coffee so we always need extra packets) they take care of it immediaitely. I've never had an issue with anything their, but more importantly, the staff is always friendly and ready to help.

Arrived at 2:45 PM after driving 3.5 hours, check in was listed as 3PM, boy (Gavin) at front desk said he had no rooms ready & hoped to have some ready 3:15-3:30 earliest. I said OK then I guess I'll go downtown. He never offered to hold my luggage or apologized for the delay. He didnt know which highway/road I should take to get to downtown but pointed in the general direction. We came back and checked in at 5:30. He gave us 2 keys and guess what? We got to the room 3 buildings over to discover the keys didn't work. We went back to desk for new keys. Once in room we discovered toilet clogged. We called front desk and they eventually sent the boy Gavin to our room with plugger & handed it to us? I wasn't happy about that so he said maintenance leaves at 5. We had to unclog the toilet ourselves so we could use it! When I expressed our disappointment & bad experience he said he would Leave notes on our reservation. Oh & the manager had gone home also! Hope nothing happens tonight! Room Seems OK & looks clean but we'll see. Not off to good start!

We've stayed here before because we love that they offer a jetted tub in some of the king size bed rooms and the fact that it's conveniently located to restaurants and downtown! The room was clean, the bed was comfortable, and check in/out was fast. And even though we had trouble with our TV working at first, an employee came right over to help us and exceeded our expectations by fixing the issue within about 10 minutes. We had a great stay and will be back!

We were just passing through Asheville for 1 night. The Best Western Tunnel Road was nice. It was very clean. We could tell they had cleaned with disinfectant which was good. Our beds were comfortable & we had a corner room that was quite. We are traveling with our dog and they are dog friendly with a small fee. The floors were clean! They have a grassy area for dogs to use. We would stay there again if in the area.

We stayed at this property on the way from North Carolina to Washington DC. Ashville is a great town to visit and has great food. The property is an older one, but clean. It has all the covid precautions in place. I would stay here again if we are in the area again.

We booked and paid for 2 nights. After the first night, they packed up our things in a garbage bag and put our things in the office. We complained and they threatened to call the cops. They had over booked and kicked us out of our room. I would never stay here again.

Friendly staff. Easy check in and check out. Room clean and very comfortable. Bed comfortable. Bag breakfast was good and filling. Easy to find. Will stay again here and Biltmore was beautiful and definitely worth the visit

The rooms were musty. The breakfast was a take-out bag of choice of: granola bar, apple, orange, yogurt, instant grits. It would not qualify as breakfast to me. We were staying for three days and we had to go to the front desk each day for shampoo and conditioner. The ice machine in our building did not work so we had to go Tom the main building for that as well. All in all I will never stay at a Best Western again.

Friendly check in staff. Quiet room on second floor. Furniture and bedding was in good repair, Best Western has updated their rooms and our experience in the past couple years has been very good. Outside door entry but didn't hear others walking by. Breakfast was grab and go at this time due to Covid restrictions.

Spent several days at this location. Very nice and what I have come to expect from Best Western. Clean room and free breakfast. I honestly can't comment on the amenities offered as I only utilized the room and breakfast. Room was nice, lots of TV channels, appeared clean. Breakfast had several options like a breakfast burrito (needs microwaving), yogurt, instant oatmeal, juice and coffee. Not the most filling of meals, but not bad for free, especially in covid world. Arriving at the hotel, it feels like it's out of the way from the town, but is really only a 5 minute drive from downtown Asheville (or $10 Uber). Very close to the mall. Overall, I would recommend staying here.

The staff was very friendly and accommodating. Rooms were very clean and updated. This hotel is located in the middle of everything Asheville has to offer and with it being a pet friendly hotel it is the perfect option for a family vacation.

Very clean hotel. Updated room was just like the online pictures. Conveniently located to downtown Asheville. Very pleased with over all experience. Easy check in and check out. All staff was extremely nice and helpful. Easy access to and from the interstate. Shopping centers and Asheville mall close by as well as the Asheville outlets

This property is about 1 mile off the Blue Ridge Parkway and very convenient for Parkway travelers. There are several restaurants in the area, from fast food to chains to local eateries. Due to COVID, breakfast was limited to grab-and-go options, which was no problem. Staff were friendly and helpful. I stayed here on my previous trip to the area and would definitely stay here again

First I had reserved a room on the second floor because there wasn't one on the first floor available. I'm handicapped and was worried about going up and down the steps. The front desk clerk looked and found a room on the first floor for us. Bed was very comfortable. The shower had hot water and was relaxing. Only thing wrong was the breakfast bar, because of Covid was just drinks. I wish they had some prepackaged items for people to enjoy without having to go our for breakfast.

The employees here were very friendly and helpful and the rooms were the cleanest I have stayed in. I didn't realize when booking the room that most of the rooms were exterior doors. The road was loud so if you're not used to traffic ask to stay in the back. Other than that which is beyond Best Westerns control I was extremely satisfied and will stay again.

Had a great stay in Ashville. Very clean ,well stocked rooms, easy access to down town and neighborhoods. Great staff, James was particularly helpful.would stay there again, loved Ashville!!!!The Biltmore house was amazing and we loved walking the city. Could easily live there!!!!

A misleading hotel from previous reviews. If traveling with pets, avoid this place at all costs. We were placed by the utility room. It was extremely difficult to get a good night sleep with the noise level in the parking lot and people coming in and out of the cleaning supply rooms with huge wheel tubs. This went on early morning starting at 5am and throughout the night. We could hear rumblings in the room and the lights were on constantly. The hospitality of the front desk staff is unfriendly and not helpful. The essentials are provided; however, the beds are sagging and uncomfortable. We had a 3000 mile trip and stayed in 6 hotels throughout 12 days. This was our only negative experience with accommodations. This is one place to avoid. In addition, you might see homeless people around. The area seems unsafe. My suggestion is to avoid this place if traveling with a family, pets, or by yourself. Luckily, we were able to find another pet friendly place for the rest of our stay in Asheville that did not have an extra charge for pets. Be aware you will be charged excessively for your pets. In our case 100.00 charge for two pets for two nights.

The hotel was very nice, recent renovations. Room was clean, quiet and comfortable. Breakfast was modified for covid, but you can get pastries, oatmeal, yogurt and juice. Location is easy to get to downtown and restaurants, also easy to hop on the Blue Ridge Parkway. Staff was very nice an accommodating.

I only stay at Best Western motels when we travel. The Best Western in Asheville NC is a really good motel. Very clean, no perfume or cleaner smells. It had everything we needed right there. Felt like home, we sleep great. Beds were comfortable, furniture was well cared for. I will stay there again and recommend it to all my friends. Judy Anderson

We stayed at the Best Western Ashville,NC and was super impressed with the quality of sheets, towels, beds, sitting furniture and cleanliness. Staff was extremely nice and courtious. We had an awesome experience. Danny D.

The hotel seems to be renovated from the time it was built, probably 40 or 50 years ago. Fresh paint, new carpet, updated furniture and bathrooms make this a nice Best Western like I have come to appreciate. The rooms are clean and comfortable! Mostly quiet rooms, even between each other which is rare with new builds. Room has microwave and fridge. 2nd floor does not have an elevator. Very convenient to get to down town and other restaurants, but you have to turn left out of the motel parking lot, stay on Tunnel Road and go thru the Tunnel (Be sure to toot the car horn in the tunnel for fun!)

Information as to breakfast hours and availability not given. Room ready when requested. A few hall door slams during the night, my wife heard the slams, I didn't. Surprised that breakfast area was closed before checkout. There was one spot by the Jacuzzi where the carpet nails were protruding. Needs repair.

10/10 experience everything was so fast from the check in to the wifi , employees were insanely helpful and nice , transferred hotels mid trip and would never go anywhere else but to this best western after my experience at my old hotel

Centrally located on the outskirts of Asheville proper. Hwy 240 gets you anywhere easily in Asheville within minutes of your destination there. Accessible and convenient. Rooms are kept clean. Quiet location, even though its on a main road. Friendly and helpful staff.

I have been going back and forth to Asheville for over a year now for business and I always stay at this hotel. It is always clean the rooms are wonderful the staff is excellent anything you need there willing to help you with. We tried staying at the glow next door which is also a Best Western but it is no comparison to this one if you're going to stay stay at the original.

I've stayed here a few times. It's a great little place on Tunnel Road close to everything. You Many can not geat the value. Rooms are clean and staff friendly and knowledgeable. Many restaurants near by and a short Uber ride to downtown.

This was my 2nd time staying at this Best Western when visiting Asheville. My room was very clean and the staff were friendly! Great distance from downtown. Will definitely be staying here again in the future!

Very nice and beautiful clean and you can smell the cleaning when you walk in the doors rooms are very large and the jacuzzi room is beautiful we enjoyed our room only issues was the front desk person that checked us in was very unpleasant but other than that it was a very nice snowy stay

The staff was friendly, pre-check-in was easy! The hotel is located to shopping plazas. You can hear through the walls, so if you are a light sleeper it may be a rough night! The room was clean, but the tub had someone else's hair on the walls. Best hotel for the money you pay! I would stay again at this hotel.

I liked the location. Room was clean and had all the amenities you need. Staff were friendly and very helpful. Fast check out. Pet friendly. Comfortable bed. Nice grab and go breakfast. Shopping close by.

Very good hotel; good location, Clean room and Very nice staffs. We liked the way they ensured masking and social distancing was practiced by Only people. Only disappointment with breakfast..could have been little better.

Everyone at the front desk were very nice. The only reason I only gave 4 stars is because of housekeeping, they knocked on our door 3 times even with the do not disturb sign up. They were not friendly during our entire stay.

My wife and I liked this motel very much. The beds were comfortable. The room temperature was nice when we arrived, not freezing cold like one of the Best Westerns I stay at. They had a nice breakfast (not hot due to Covid) with a good selection.

The experience at this BW was great. The cost, cleanliness, location and being able to have our yorkie with us for the first time was extremely great. The lobby was clean and the staff was friendly and easy to talk to. The location is so close to many restaurants and shopping. Minutes to the Biltmore.. Overall experience was awesome and would definitely stay there again.

I wasn't expecting a motel when I booked a Best Western, I've never had that happen before. This hotel is in a location that is close to everything which is a plus but I wish I had booked the Glo hotel next door. No complaints just nothing fancy.

My husband and I checked in on Thursday, October 22. We checked in around 4:00 PM dropped our luggage and went to dinner. When we arrived back into our hotel, I hadn't noticed that there were hundreds of ants on our floor. I went to the front desk to asked to move to a different room and there were no rooms available. Instead, I was handed a can of raid and was told to go spray the ants myself. It was absolutely disgusting. There was never an offer to have housekeeping to come and vacuum the floor or anything to make our accommodations that night even somewhat restful. My husband and I were both awake all night feeling as if ants were in our bed. The next morning after they were checkouts we were able to move ourselves into another room. I emailed customer service with no response back. Absolute terrible stay! Stay away from this place! My husband and I paid over $1000 for our weekend getaway at this place!

I only had one night stay there. It was exceptional! The hotel looks really nice. Room was very clean! Staff friendly. I enjoyed my short stay over there. Even though the virus situation makes everything a bit more complicated they handle it very well.

Rooms were ok, we were able to park the bikes. Bag breakfast was at least offered to take to your room. Staff overly friendly, but we stayed at GLO NEXT DOOR, and same issue staff not customer service driven.

Enjoyed our stay - the rooms (we had 2) was clean and the staff was very nice, helpful and courteous. Great location. Easy access to the freeways The hotel is close to downtown Asheville and the Biltmore Estate.

If you are looking for a place with a good free breakfast, don't stay here! Even though they claim the have a free breakfast buffet, what they are doing during COVID is nothing less than a joke. All you get is a tiny cup of coffee and a brown paper bag with an apple or an orange, one prepackaged muffin and a small bottle of water. You can't even sit in the breakfast area, have to take it all back to the room. Terrible!!

What a rip-off. I got a good deal on the room through a 3rd party but with two dogs that adds 40 bucks a night so in the end it was over 100. My dogs are two 14-year-olds who just sleep all the time. And during COVID there was NO room cleaning for "stayovers." That meant I was paying an extra 40 a night...for what, exactly? I had to chase down housekeeping so I could replenish my own toilet paper & trash bags. My squeaky-clean dogs slept on their own beds & sheets (which I brought) & ate out of their own bowls on their own towels (which I brought), & entered by stepping onto a small mat (which I brought), for which service I paid THEM 40 bucks a night. Breakfast was a joke. A small bottle of water (who drinks water for breakfast??? At a hundred bucks a night you'd think they could spring for some orange juice at least), a small piece of fruit, & a tiny muffin in a lunch bag. Ridiculous. They had a laundry facility, which was nice, but $3.50 for a normal-sized load, and 2 bucks for a small candy bar are just flat-out gouging. But here's the worst part: I wrote all this up & sent it to BW when they sent me a follow-up email asking "how was your stay?" Well I can tell you that they don't really want to know. I got an email back from the "general manager" that was basically the exact same form letter you read on every review site: "Sorry we did not exceed your expectations...hope you have a better experience next time...yadda yadda." NEXT TIME??? Boy, that's presumptious. I wrote back telling him how disgraceful it was not to address my actual complaint, & the form-letter response was so pathetic & obvious. The *real* response was "We don't really care what you thought of our place & have no intention of improving it, but this is a chance for you to get it off your chest even though nothing at all will come of it." In other words, f--- u. During non-COVID, if they do clean rooms & provide breakfast, I'd add one bone because the room was large & didn't have carpet. There was a grassy area behind the buildings that was kind of enclosed & nice for the dogs, but the doggie bag dispenser was empty every day we were there. I bring my own but lots of people don't, so there was dogdudu everywhere. Also there was something strange with the ventilation or something. In the morning the condensation on the insides of the windows was so heavy I'd wipe it down with a large bath towel & the towel would be sopping wet. So in the end a $40-a-night pet fee is just a way to keep dogs out of the motel while trying to get dog owners' money. It's not "dog-friendly," and dogs aren't "welcome" -- you & your dog are tolerated at best. I'd bet a paycheck

I'm a full-time traveler, and stayed here for a week along w/ some other hotels in the area. This is my favorite moderately priced hotel in Asheville. Staff was friendly, rooms clean, and the pool is excellent. Location is great, just a quick hop to downtown. Nothing negative to point out.

I love the location and the price of staying at this Best Western. Parking lot is a little cramped, but not much to complain about. Easy access to downtown and not far at all from Biltmore. Perfect location. The staff was quick and friendly.

Upon arrival the front desk staff was pretty rude when I questioned the pet fee because I booked through hotels.com and there was no mention of it. Then because I have a dog they stuck me on the back of the building to the far right among where all the construction workers were staying. I wouldn't have minded it if I wasn't being cat called and harassed every time I walked out my door. My dog was so anxious the whole tome he wouldn't use the bathroom. It was not an enjoyable stay to say the least!

There was absolutely NOTHING bad about this hotel!!!! I've stayed in some shady hotels, this one was excellent. In fact, I will be looking to stay in a Best Western when I go anywhere. I didn't take any photos because there was nothing bad to take a picture of. The staff was friendly as well.

My sister and I traveled into the Smoky Mountains last week. We decided to stay at Best Western. The rooms were clean, and staff was very friendly and helpful. They even told us about the best local spots to eat. We didn't use the outdoor pool, but it looked very clean as well.

The motel was old. There is a new Glo next door. The toilet didn't work well. The tv remote didn't work even after they changed the batteries. The room smelled stale. The hair dryer started smoking. They did give me a new one.

My girlfriend and I stayed here again, with our new puppy. The staff was extremely helpful again, and even allowed us to check in early after a long road trip. The room was clean, the pool was clean and not crowded, and the be was one of the most comfortable I've slept in ever at a Best Western. MUCH cheaper to stay here than downtown so I'll definitely be back here again.

Everyone at Best Western made us feel very comfortable about traveling and spending the night. We had questions about their new approach to guests and cleaning. All were answered confidently and we could see evidence in our room. Rooms have been newly painted and appointed and right now the rooms are vacant for at least one night in between guests. A bag breakfast with water, fruit and muffin was provided. We are looking forward to staying there again when we can enjoy Asheville more fully.

I have booked this hotel for my crew several times over the last few months, both before the COVID crisis, as well as during the crisis. The staff here are amazing, the hotel is clean, comfortable and quiet. We will definitely stay here again.

Traveling during a tough time - COVID-19 spread. Very concerned about cleanliness. We were very comfortable here. It was obvious the hotel staff went to great lengths to ensure its cleanliness. Pretty much just a basic room at a good price. Only downside, they were no longer offering a breakfast, which we understood when told that at the reception desk. I would have expected them to discount the room because of that. They didn't.

During these tough times, we were on our way home from Florida and needed a place to stay. The staff was great and our room was spotless clean. We normally stay at Best Westerns, because of the quality stays.

Best stay in Asheville for medical visit at Missionary Hospital. Very courteous, helpful, great pet area, very clean rooms. Great breakfast. Very close to missionary Hospital. Easy check-in and exopress check ou.

convient to all we wanted to do, restaurants, shopping, and the biltmore estate! Awesome staff, friendly and always ready with an answer to our questions. the breakfast was fresh, hot and plentiful choices whether you wanted eggs and sausage to just a bagel and cream cheese coffee always hot and eggs fresh made, THE rooms were clean, comfortable and quiet, even though it was what appeared to be a full house there was no noise! perfect for getting a good night sleep. highly recommend staying here!

It was a beautiful place. The rooms was clean and beautiful. The staff was friendly. The breakfast was great. The landscape was well maintained. The door locks was with a key card but instead of insert it you taped it. I highly recommend this place.

Such a great staff, amazing breakfast and fantastic location! While all of the hotels in Asheville appear pricey, Best Western gives you so much more than others for the stay. Staff is outstanding and will go out of their way to help. I loved how there were so many options at breakfast and items like fruit, oatmeal, and drinks were available to guests for snacking later in the day. What a thoughtful touch!! The room was spotless, great heating-AC system and best of all cozy comfy beds. I was hesitant on booking a room due to the hotel being pet friendly but rest assured, our room 205 didn't smell like dogs nor did we hear any barking. While we didn't have bad weather, having the buildings not connected could be a slight irritation to the southern ladies who just got their hair done. Lol. So close to downtown and Biltmore it is a must stay. Loved my stay for my 50th birthday in Asheville!

We have stayed at this Best Western every time we are in Asheville. The breakfast is as good as one could want: eggs, sausage, grits, toast, cereal, muffins, waffles, biscuits and gravy. It has been remodeled with nice decor. Rooms are big. It's close to shopping. Staff are helpful, courteous and kind. Prices are reasonable. If you don't stay here you will miss one if the hidden gems in town.

Quick weekend in Asheville. Nice clean room, convenient location to downtown Asheville and interstate. Liked having the fridge in the room especially with all the breweries so close! Took a side trip from here to the Sierra Nevada Brewing COmpany which wa only about 20 minutes away. Fun weekend.

Second time at this hotel. Older hotel but rooms are modern and very well renovated. Breakfast is nice and on par with a Hampton Inn but Best Western is generally half the price. A bargain. Best Western has a great frequent stay program too. Highly recommend joining. .

I try to stay at Best Westerns because they are usually clean. This one was no exception. Extremely well maintained. Didn't see anything that needed attention. Will certainly recommend and stay there again.

We enjoyed our stay at this hotel. I was impressed to see no carpeting in our pet friendly room. Great vinyl plank and tile was a great idea. The beds were comfy and a separate reading chair and desk. We found the room quite comfortable. Those of us with pets were in a separate building away from the main building. Therefore, we had to walk a bit for our breakfast buffet. The buffet was hot and a nice variety. We would not hesitate to stay here again.

Great location and easy drive to downtown Asheville and the Biltmore Estate. The room was beautiful, clean and quite comfortable! Staff members were friendly and efficient. Definitely worth a return visit!

This hotel was great! Staff was friendly, Place is remodeled, Lobby is attractiveRooms are clean and convenient. Exercise room, free breakfast. Located close to a lot of eateries. Great stay would go back

The room was very clean and the bed was comfortable. It was nice to find bottled water and chocolate mints in the room. At breakfast there were plenty of choices. Something for everyone. We spent our 19th anniversary here and had a jacuzzi room. I would love to have this room again.

This is a new BW located next to the old one in an adjacent lot. The room are spacious and modern. They have this barn door design that you can slide to close the bathroom. After shower you then slide it back to cover the closet. I find this mildly inconvenient depending on your need. I liked the large work desk and the modern bathroom. Having enough space is not an issue here. Breakfast area is relatively large comparing with most BW I have been before. Breakfast has the usual cold and hot items, but nothing really stands out. This hotel is adjacent to a local hi-way so the room facing the front will likely have more noise issue. My room locates on the side but have no view. The parking lot in the front is not that big, but there is no shortage during my stay.

Stayed here for a night. Pet friendly and a nice area for the dogs to play at the back of the property. Comfy beds, clean rooms. Breakfast was amazing and the staff was very helpful and friendly. Very close to downtown without the high prices.

Convenient to Biltmore, 10-15 minutes. Check in and check out were smooth. Friendly staff. Good breakfast. Cleaning/maintenance staff was excellent and professional. We always look for Best Western because they have a good reputation, are reasonably priced, for the convenience and savings of their hot and cold breakfast, and have rooms with 2 queen beds. There are 3 of us. Many hotels have only 2 double beds or a king with a roll away which is crowded or not as comfortable.

We arrived on NYE at check-in time, anxious it might be chaotic. It was quiet and the front desk staff was very pleasant and efficient. Our room was clean and all amenities worked. We celebrated NYE in Asheville and arrived back at the hotel around 2 AM. We were pleased that there were not a lot of huge parties or a lot of noise and we were able to go to sleep easily. The continental breakfast was delicious, much needed and fully stocked. We requested a last-minute late check out and were quickly and kindly accomodated. I also liked the eco-friednly housekeeping signs in our room for towels, to reduce unncessary washing of unused towels. We will be back when we visit Asheville, such a quick Lyft into town!

First stop on the way to the Georgia coast. Reserved a queen room. Beds were super comfy!! Breakfast was good, biscuits and gravy, eggs and a variety of breads and pastries. The only downfall was the lack of handicapped ramps to enter the motel style building.

We truly enjoyed our stay at Best Western Tunnel Road in Asheville, NC. It was a great jumping off point to our adventures at The Biltmore and then to just past Cherokee, NC where we saw a herd of elk. The hotel room was clean and comfortable. The main building was clean and nicely decorated. The Continental Breakfast had a nice selection with both hot food and cereal. The food tasted good as well. It was a great experience!

The room was nice and clean. The breakfast was good, very filling. The only thing that should be noted is that the sound of traffic was quite loud. We did have room 100 which was the closest room to the road but many of the other rooms would have heard.

I have used this Best Western a number of times road-tripping between Cincinnati, OH and Charleston, SC, most recently on December 22, 2019. The rooms are all recently upgraded to the current BW standard with refrigerator and small freezer, microwave, coffeemaker, and large flatscreen TV. I did not use it, but there is free WiFi as well. The front desk service was excellent, as was the quality of the breakfast items offered. I would highly recommend this great value property for those traveling to or through the Asheville, NC area.

While this is an older building, it's been very nicely renovated. Once inside the room, the age doesn't show. The complimentary bottled water in the room was a great perk. There was no fitness center on-site; however, the desk called the neighboring (adjoining parking lot) BW property so we could walk over to use their center. (They were very nice, too.) I would stay here again.

This was a nice surprise compared to other hotels n the area. We really enjoyed our stay. I had surgery a few weeks ago, called the hotel and they were very accommodating for my issue. Nice location as well.

Our family Christmas trip to Asheville NC was wonderful, from Reservation to check out! This Hotel has Exceptional Staff, Service & amenities! It is located near everything we wanted to visit. The breakfast was BETTER than many chain restaurants!

Absolutely amazing and well kept facility. If it weren't for the outside rooms, I would've bet money it was a brand new hotel just pulling into the parking lot. Every inch of the property is clean and looks like it's been freshly painted. Extremely well lit and safe. All furnishings are up to date, clean, and comfortable. Awesome mattress...pillows decent.

Good location nice hot breakfast with good sausage,juice,fruit,eggs.Speedy check in and out,easy access to your room also located on the back away from street noise. What else can I say but it way enjoyable.

This hotel was within easy driving distance of the Biltmore Estate. It was a great value and the room was updated and comfortable. The breakfast was adequate and the entire property was clean and well run.

Wanting to be close to downtown Asheville, we decided to stay at the Best Western in Tunnel Road located off of 70. It's a quick exit off the 70 coming from the Asheville mall. As it's off the highway, you will hear occasional loud traffic or emergency vehicles. This is definitely a motel, as all rooms are accessed from outside. There are two floors and no elevators. There are dog friendly rooms with a walking area too. Our check-in was quick, easy and the employee was friendly. When we got into our room the heat was already on so it was perfect from the moment we arrived. The room was clean and roomy. The bathroom door opens out, so it's a bit awkward when someone is in the shower/toilet area and the sink. There's a free breakfast buffet every morning consisting of eggs, waffles, dry cereal, hot oatmeal, yogurt, sausages, bacon, hot tea, hot coffee and got chocolate. The only issue we had was on our second day as our tip was taken, garbage was changed but no other cleaning/straightening was done by the house person who “serviced” our room. There is a request form in the room and I left a note to, but none of the requests were completed. I spoke to the front desk and they have gave us a bit of a discount and apologized. She also gave us the box of tissues and coffee we requested. The next morning I spoke with a manager and he said he didn't know what happened and would look into it. We chalked this up to an unusual incident as every other day of our stay was good.

super clean, very comfy beds, updated. staff was nice, Viviana checked us in, provided local places to eat. This was just down from nice mall with a fabulous Barnes and Noble and the Whole Food across from there. There was also a Peloton in the fitness center. Breakfast was very good, clean area and the lady managing it was doing a great job keeping well stocked and clean.

Later arrival and they were ready for us. Immediately directed us to our ground floor room. Parking right outside the room was available. Room was very nice, temperature was already set up on a cool evening ( this was a nice touch ). Beds were comfortable and the room was quiet. Breakfast in the morning far exceeded my expectations, wide variety to choose from and plenty of seating. It was easy getting in and out of the property and in close proximity to all the area offers.

Took my mother and best friend for the gingerbread show at Omni Grove.....very comfortable stay and very accommodating staff....would definitely recommend and would use again.. location is excellent and many good restaurants close by

This hotel was a great value and a good location for visiting the Biltmore and other attractions. Don't let the low price scare you, the rooms were clean and the staff was helpful and friendly. The morning breakfast was typical but certainly adequate.

Quick, efficient check in. Our room was clean and well furnished. Comfortable bed and pillows. Quiet. Efficient heating system. Lots of plug ins. WIFI was inconsistent. Variety of options for breakfast.

We loved this Best Western. The convenience to The Blue Ridge Parkway was perfect. The room was very clean, comfortable and roomy. The bed was comfortable with very nice, plush linens. Everyone at the front desk was very friendly and helpful. We enjoyed the breakfast and the staff was friendly and efficient. We love our Best Western Rewards!!

I have been a guest at this Best Western over the last 4 1/2 years. As a parent of a student at UNC Asheville, I find this hotel convenient to the school and all attractions. It is clean and the staff is consistently friendly. Breakfast is worth partaking in and the pool (during the summer) is big enough for doing laps and overall enjoyment.

The rate was very reasonable especially since it included a full as much as you want breakfast with a big selection. Rooms were large, newly remodeled, with access to complimentary items you may have forgotten. The front desk staff was exceptionally accommodating.

Very clean and nice room. A few things were minor annoyances, but I did not alert staff cause it was minor. Headboard clacked against the wall, vanity light flickered instead of shut down. Outside of those two things, I really enjoyed my quick stay at a far more reasonable price than other hotels in the area.

Pleasantly surprised. Older hotel that is newly remodeled with new carpet,furniture, linens etc.. Very good location if you are visiting Biltmore or the Art District...Only a 5-10 minute drive. Five minute drive to restaurants. Staff were helpful and both check-in and out were easy. Rooms were clean and good value for the price.

I was told by a friend that this was probably the best deal in Asheville, NC , and I agree. It was a clean and well maintained as any I have stayed in while traveling. Yes, the Biltmore area has many 5 star hotels, and lesser ranked at near-5 star prices, but this place was great, and the price made it better.

I stayed here for a mother/daughter trip in November. I only booked a week ahead so was worried that the better hotels were taken. I was VERY happy with everything. They gave us a first floor pet friendly room as requested. The room was clean, updated, everything worked fine. Staff was friendly and helpful. Breakfast was a typical continental with a decent variety of hot and cold foods. Will definitely choose again. The beds were good, location close to everything, plenty of parking. I can't say anything negative about this stay

We had our dog Memphis with us and they located us in a room that was close to the dog walk which was very lit and safe. The rooms were so clean and fresh! The area is beautiful with so many things to do. Do yourself a favor and book here, price and location are great!

We stayed at the best western asheville for the birth of my niece baby. All the staff was very helpful with any questions we had. The breakfast was very enjoyable. Will be staying here again when we visit family.

Excellent value, traveling through pleasantly surprised by how nice it was, clean, comfortable and good variety at breakfast . Would recommend and stay again if we return to asheville North Carolina. Thanks

Very friendly, accommodating staff. We were offered early check in upon arriving earlier than expected. Staff shared directions for our visit destinations. Location was convenient to many tourist attractions. Being off of a busy road, it was quiet when sleeping. Breakfast had many selections that were consistently being refilled and there was ample seating.

This was my first time staying at the Tunnel Road Best Western, but will not be my last!! My wife, mom and brother stayed here as it was close to Biltmore Estate.... bit we were very pleasantly surprised how clean, fresh and comfortable the rooms were. Also, an excellent continental breakfast and super friendly staff. A 10 out of 10!!

James and Helen who work at the front desk went out of their way to make this a perfect vacation for my husband and me. I had made a mistake with the original reservation. These two co workers made it possible for us to see the sites we came to see. Had they not worked as hard as they did and not communicated as well as they did, I would have had a huge disappointment. In this day and age of mediocrity being acceptable, these two are a real treasure.

Old motel refurbished. Did a good job revamping the site. Rooms are outside rooms, so if it is raining you will get wet. Most reasonably priced with a good rating for the area. About 15 minutes from Biltmore. Refrigerator and microwave in rooms. Housekeeping excellent.

We ha had to adjust our stay--twice. Hazel was most accommodating on the phone, and we ended up staying 3 nights instead of 2. Very handy location, close to the highway and Blue Ridge Parkway, too. Easy to get just about everywhere. Breakfast was fine, room was comfortable and clean. We were right by the pool (and office). Only noise we heard was a grumpy kid who didn't want to go to bed. No problems of any kind. I'd definately stay here again.

The stay at this best western has a very friendly staff. The young man at the check in counter was very accommodating and called us when our room was ready. The room was clean. The breakfast was very nice and plenty of good food and coffee

I love Best Western, the staff is feiendly. The rooms are nice and clean. They even go above and beyond to clean extra for my allergies. I cant wait for our next stay! Thanks for all yall do! See you again in January

Good renovated rooms especially for price. Staff was smiling and helpful. Ron was clean and comfortable. Easy to get Rio Fein anywhere in town. And staff was on point with recommendations. Would stay here again in a heartbeat.

Check in was fast and easy. Room was very clean. The area for dogs was great and they even provided poop bags! Breakfast was just okay but I didn't expect much for free. Although location was on a rather busy street, it was pretty centrally located for our adventures.

Good place for the price, but we had a few hiccups like toilet backed up and TV remotes not working, but staff was helpful to move us to another room. Breakfast area was very good and if your room doesn't directly face the road it is quiet.

A good base for Asheville and surounding area. Room was a good size and kept clean and tidy by staff. The breakfast that was included in the price was very good with a wide choice. Just one warning it can be tricky getting in and out as the road is very busy.

Hotel was great location. 2 miles to city center and less to Blue Ridge Parkway. Staff kept everything very clean. Breakfast area stocked well and maintained by excellent staff member. I would stay here again. I really thought it checked all the boxes which made for a great stay in Asheville.

My sister and I stayed here for one night. We shared a room with two double beds. The room and bathroom were clean. The only thing we did not like was the sink area was separate from the bathroom so no privacy at all. We requested a different room but was told that all the rooms were like that as it is an older motel. The safe in our room did not work when we got there but the young man came and put a new battery in it right away. There were USB outlets by the beds for our iPhones which was great. The pool area was small but clean and they provided towels. The breakfast was great. Both hot and cold items and lots of it.

This is a good motel and convenient to Ashville attractions. The only thing to be aware of is if you are a Best Western Elite customer don't expect any special treatment. Other than that, the motel is comfortable and easy to get in and out of.

Are soul purpose was to visit the Biltmore Estate,which we did. Next time i will pay a little more to stay in Hampton Inn which was closer. We were 5 miles from the Biltmore. Rooms were Ok. They were sold out. Breakfast was OK, and the rooms were clean, staff was friendly and helpful

This is a great Hotel. Room was clean and as advertised. The front desk staff were very knowledgeable of the area and that was great since this was our visit to Ashville. The breakfast was great. Food ws fresh and nice selection. We will definitely be back in the future. We will definitely stay here.

We chose this hotel based on other great reviews and so glad we did. We found a friendly, helpful staff; convenient parking (right outside our room in our case); free breakfast with lots of choices; very clean room with comfortable king bed, desk, and side chair; within a few miles of the Biltmore Estate and close to major interstates.

My wife and I found the room to be very clean and comfortable. Breakfast was excellent. The exterior of the Best Western Asheville Tunnel Road was very well maintained. We choose this Best Western based on it's location and easy access to Asheville and Swananoa. The staff was friendly and helpful. We were very pleased with our stay.

Had problems at check in.Both Christine Osborne and Loretta Davis were very rude and argumentative. Asked to speak to a manager and was told there was none on duty. Asked for the 1-800 number to call for a complaint and Christine threw a business card and said "have at it".Loretta then said""we was gonna try to help yall but now we arent and we will make sure you dont get a refund". Filed a complaint with their corporate office and did receive a return call and an apology. There was mold in the bathroom all around the tub but after our front desk experience we did not address the issue.

Booked 4 nights, left room at noon, arrived back from a wonderful day at the Biltmore Estaste, only to find my room not touched. Ruined our day. No towels, no bed made, no wastebaskets emptied. Desk said sorry. Passes me towels and says no one to help and no managers to speak with tonight. Don't stay here! AND, when checking in they put me next to a howling dog! Had them change my room at check in. This hotel is out of control.

Good position for seeing the local area but not for getting into off the road you need to be quick. Rooms good and breakfast was lovely as it is included in the cost. The rooms facing the road can be noisy due to many sirens.

The room was clean and comfortable. Breakfast was good. When we asked staff for help in getting downtown we were told they didn't know because they were from out of town. They couldn't even find their hotel on the only map they offered! Staff should be better trained to help guests from out of town.

Great property. Rooms were very clean. Bottled water waiting in the room was a plus! Breakfast the next morning was great. Plenty of room in the breakfast area to sit and eat and enjoy the company of our traveling companions. Loved the chocolate chip cookies that were available as well!

Very convenient location for Biltmore House and downtown Asheville. The hotel is pet friendly and has a park behind the hotel to walk the dogs. Room was clean with all the amenities we needed. The staff was extremely friendly from setting up our reservation, purchasing Biltmore tickets through the checkout process. We will definitely stay there on our next visit.

Close to Arts District. Close to Interstate. Close to gas. Gazebo available for picnic. Extremely knowledgeable and friendly front desk staff. Pool looked nice but we didn't use it. We will definitely stay here often.

Very nice place to stay in. We got the king suite. Definitely worth the upgrade. We took advantage of the soaking hot tub in our room every night. The location was great. Staff was friendly. We'll be back.

Room with king bed with jetted two person tub is a great deal. Very update and clean rooms in the same building as the front desk and where breakfast is served. Conveniently located close to Biltmore Village and the Biltmore.

If you book a handicap room or through a third party, be prepared to get screwed. "We're totally booked, and cannot provide a bottom room". A lady walks in off the street and books a room, then another couple checks in and get a room on the lower level. Worst experience of any hotel's ever. Very noisy, and WiFi only gets 2bars right by the office. It's a pig wearing lipstick hotel. Good luck!

We traveled to Asheville because it was listed as a dog friendly place. The hotel was clean, nicely decorated. The breakfast had a lot of options. It was quiet at night, even though it was full overnight. The area to walk the dog was well lit and clean.

Hotel was very clean and the staff were friendly. Our room was clean and updated. The only issue was that the bed was a bit hard for our liking. The breakfast was good with both Hot and Cold items. Overall a very nice and clean place to stay in Ashville.

They just didn't go the extra mile to make you comfortable. The room was old and painted over and puttied. The bathroom door stuck if you closed it and it took strength to open it and it was pulling the door apart at the bottom. The stay wasn't bad but it wasn't good. Maybe it was the unfriendly atmosphere that set it off. It was worth the 100.00 we paid but got extremely better service and cleanliness at a sleep in. I think I have compared everything to them. Their base boards were clean.

I booked a room here for 2 nights with 2 queen beds. The parking lot seems a bit cramped and the walkway between the sidewalk and the parking area runs right into one of the parking spaces where a car can park. I did not park there because I would be concerned someone would come down that walkway and let their luggage run right into my car. The room was comfortable and everything functioned well. The breakfast area was very busy and seating was full most of the time. Had to wait a minute or two for someone to leave before I could get a seat. The food was fresh and tasted good. The staff were friendly and professional.

Was upgraded to King suite first floor because they had booked all first floor rooms were booked. I had requested first floor due to medical restrictions on lifting. Room was larger than friends king room next door at a higher price.

It's just outside of downtown. Rooms were very clean , beds super comfortable and lots of pillows. The staff was very informative on local attractions and directions. Also able purchase tickets for local venues like Biltmore Estate. At front counter. The breakfast was Amazing, large selections of beverages and food to choose from. I definitely stay here when I come back in fall.

We stay at this Best Western in Asheville due to location and cost. It is near downtown, Biltmore and many other activities. Breakfast is always good. If we have a problem it is immediately addressed. Would recommend!

BW on Tunnel Rd in Asheville NC is very clean. The rooms are all updated and nice. They have a free breakfast that has lots to choose from. Everyone we came in contact with was very nice. It was close to the Biltmore House where were going. We were very satisfied.

We stay at this hotel everytime I have business in Asheville. Miss Hazel and her staff are always so accommodating. After staying next door at their sister hotel we return to this one much better quality for the value.

Spent the night at the hotel as part of a multi-day travel to another destination. Got a good nights sleep and hardy breakfast the next morning. The location was easy to access and convenient to interstate yet away from more congested areas of the city. Clean and comfortable room. Price was reasonable compared to similar hotels in the area. Parking area felt tight but manageable.

We were in Asheville for two nights and stayed here. The price per night was extremely competitive at this Best Western. Our room was sportless, and the staff at the desk and the housekeepers were helpful and friendly. We found we were minutes away from the downtown and only a few minutes more away from the entrance to the Biltmore Estate. The compllimentary breakfast was typical of most hotels, nothing out of the ordinary, but fresh and well-supplied. The breakfast area was clean. We would recommend the Tunnel Road Best Western in Asheville highly.

Unfortunately, the Glo Best Western was fully booked so we decided to stay at the Best Western instead, the hotel staff was very courteous, the room was recently renovated and very clean. The breakfast buffet was very good. The location is great, close to the Biltmore and downtown.

We stayed 3 nights. The room was attractive and always clean. Everything worked, although the a/c was loud. The sink/mirror area is separate from the toilet/shower room, which I find very helpful. The lighting was great for doing make-up. The hotel was conveniently located. Breakfast was available for 4 hours. Check-in was fast and efficient. The price was very reasonable.

The hotel is in great condition and all areas were very clean. It is located right off the highway so there is simple on/off access. We stayed here because it was the least expensive, nicer hotel which was pet friendly. The breakfast was way above average and everything was fresh both mornings we ate there. There are three or four buildings which comprises the hotel. We had a first floor room in the back building which was perfect for us, as we easily got in and out of room and into our car in no time. I would definitely stay here again due to the cleanliness and the great breakfast. The one issue I did have was at check-in which was no fault of mine nor the hotel's but rather due to an error by Hotels.com. Evidently, Hotels.com did not provide the hotel with enough money on my virtual credit card, whatever that means. 30 minutes and 4 phone calls later the issue was resolved and I was able to check in. Sadly this was between 10:30-11 pm. I was so tired from driving 13 hours and didn't have it in me to argue with the clerk, Rowan, to just check me in and deal with Hotels.com on her own time once I am tucked into bed. Instead, both she and I called Hotels to rectify the problem. I appreciate her doing her job, as many workers these day don't, but my reservation was paid in full so any discrepancies or shortages on her end should have had nothing to do with me. Everything was settled, but in hindsight, the hotel should have offered me something for the inconvenience.

This is a great motel. Older motel but it has been remodeled. The beds are wonderful. Rooms are very clean and the staff is friendly. Breakfast is good for what it is. Good location I definitely recommend if you don't mind staying in a motel with no interior corridor or elevator

Very comfortable, clean accommodations. One of the best breakfast buffets with excellent quality food items, large, uncrowded dining room. Location is very convenient to expressway, good restaurants, and shopping.

Wife and I was in Asheville to attend a concert, and chose Best Western Tunnel Road based on reviews on Trip Advisor. The checkin was very quick and efficent, room was clean and bed was very comtforbal. My only complaint was the ac was very loud.

Everything worked, everything I wanted was already there, the shower was excellent. The staff were excellent in every interaction. I usually stay at more spartan places, but if this is normal at a Best Western then I am a convert.

This was our first trip to the Blue ridge mountains and enjoyed staying here. The pool was great for our kids and the rooms were nice. The front desk was very accommodating and took great care of us. We will be back again in the fall to check out the foliage!

I make several trips to Asheville, NC every year. My first stay here and it was awesome on every level. Beautiful renovation of a older property, great customer service, great breakfast, great maintenance (fixed the safe in my room promptly), great housekeeping and groundskeeping. One of the cleanest places I have ever stayed. The employees here just work every day, all day with a smile, yet not intrusive. The only complaint I have is I would like to see Splenda in the breakfast area; I know silly right? I am also trying to get my last night credited to my BW account; first 2 nights I booked through another outlet on the internet. I believe if the price is right at the time of my future vists to Asheville, this will be my go to place. Also for animal lovers this is a pet friendly place. The pool area was clean as well.

Nice and clean room. Very noisy AC and refridgerator that keept us awake during the night. Great location for travelling around in the area and not that far to downtown Asheville. Not the best layout in the breakfast area and also a smaller area.

My wife and I stayed here for a night before a multi-day stay in a vacation rental cabin. I must say management has done a bang-up on renovating this property, which was a mid-century motor lodge type of motel. Our room is large with two very comfortable queen beds (love the Euro-style duvet without top sheet), nice modernized bathroom, and large screen TV. The grounds are also nice, especially the dog exercise area and pool. I'm having a better-than-average breakfast right now in a clean, comfortable, and spacious area. All in all, we don't always get great choices in hotels when traveling with our large dog, but especially considering the room rate we paid, we could not have done better, and we will return.

I've long found Best Western to give the best "bang for the buck" among similar motels. For a popular tourist area like Asheville, we were delighted to find such an affordable rate. The room was clean, modern, well appointed, and handsomely decorated ... everything we needed and wanted! We stayed five nights while attending Swannanoa Gathering at Warren Wilson College. Just a hop-skip-and-a-jump from WWC. Satisfying breakfasts to launch us (our campus meal plan included breakfast, but we didn't have to walk nearly as far for breakfast at BW as on campus). This isn't one of those high-rise-with-million-dollar-lobby places ... and didn't need to be. Although cars park right outside of the rooms (we were on ground floor), didn't notice any undue noise. First-rate mattress, and who can like a place that doesn't have one? Very pleasant staff, including one fellow who understood craic! Would be glad to stay there again and recommend BW Asheville Tunnel Road to anyone.

We only stayed here 1 night. But it was very nice, the staff, the room etc.. I highly recommend it. The room decor was really nice. They give you bottles of water. Which I thought was nice. I will stay again if I come back here.

I get that it's OK to have several buildings that are separated from the main building. But it felt cramped and noisy with parking slammed up against the sidewalks. Staff at front desk were nice enough but slow as molasses. And they seemed more interested in gloating over "selling" a room to a caller than to taking care of the people in front of them. I must have waited 10-15 minutes to check in and there was only one person ahead of me (and two people working the desk!). Thank goodness it is dog friendly (which is why I stayed here) and there is a decent patch of grass in the back. It's pretty small for the number of dogs who stay here, though. Didn't eat breakfast here. Lobby felt cramped, too. Room was 1970s standard. Adequate, but I won't be back.

Great location near Blue Ridge Parkway and several great restaurants, this hotel was clean and comfortable and offered a large outdoor pool and hot breakfast at an affordable cost. The only negative for me was that I prefer a soft mattress and it was quite firm.

Room was clean and staff was courteous. Very nice pool and if we return to this area we would stay here again. Breakfast was good and there was a good variety of food choices from biscuits and gravy to fresh fruit. Dining area was maintained in a clean manor.

Our plans to travel came up quickly. We needed a hotel reservation immediately without spending a lot of money, and would allow us to take our dog. We found Best Western to be the right choice and the best deal.

Everything about our stay here was excellent!!! The room was extremely clean...it was quiet...the pool was really nice and big ....the breakfast was outstanding....will definitely be back...thank you BW Asheville for making that part of our vacation great....we currently staying at another location in Tennessee not a BW and its horrible...wish we had extended our stay there...see you soon Asheville

This was a very good hotel experience. We always try to book Best Western hotels for the expectation of high standards and we were not disappointed. The room and amenities were excellent and staff were friendly and helpful. We would stay here again.

We were met by a welcoming staff, which besides checking us in, helped us locate places in the city. Nice accommodation. Comfortable beds. Clean pool. And a generous and tasty warm breakfast. The hotel is right off the Blue Ridge Parkway (a few miles). Access to downtown is very quick and easy. Plenty of restaurants nearby. We are glad we booked our stay there.

This was my second stay at this Best Western in the last few years but over the years their quality, comfort, and care has not changed. The staff is super friendly and helpful. Rooms are always clean and comfortable. The breakfast that they serve is amazing, they even had biscuits and country gravy- my favorite! It is conveniently located on Tunnel Road so access and distance to anything in Asheville is perfect. Even though it is located on a busy road, I have never had trouble hearing traffic or other outside noise. The only issue is sometimes pulling out to leave if traffic is heavy, but there is a light close if you need to turn around and feel safer. There is an outside pool that always looks super clean, but I have never personally used it.

My significant other and I stayed one night on a couples getaway for a concert in Asheville. The room was clean and the bed was super comfy. I appreciated the quick and easy check in and out process. The breakfast was probably the best continental I've ever had- great selection and well stocked. We also really appreciated the in-room jet tub soak. Good hotel!

Old style drive to your door motel. Several different buildings. They spruced up the room but still just OK. It was clean and comfortable. Breakfast was very good. Plenty of options. The downside, it was in the lobby building. Only a few minutes from Biltmore estate. Can be tough to get out onto the road due to traffic speed.

Best Western Asheville Tunnel Road is a great place to stay. We chose it because it is pet friendly and close to Biltmore and some great restaurants. Being able to enter your room from the parking lot is a plus when staying with your pet.

Great location and a really nice hotel. I would stay there again. The rooms were quiet and clean. I was there visiting a sick relative so I didn't have a chance to really enjoy all that was offered but I would definitely stay there again.

Rooms very clean, staff very helpful, however you need to be aware that there are only stairs to get to the top level, which is an issue especially if you have heavy suitcases. You could hear traffic in the morning.

My experience with this Best Western, was wonderful. The staff that was there that night. Treated me very well. They were professional and punctuate. My room was clean and comfortable. They even had bottled water to quench my thirst in the room. Kudos to this location on Tunnel Road. I will return to stay again!!!

Couldn't have been more pleased! Price was right. Location was convenient to highway and main roads, making getting around Asheville area easy. Room was clean and spacious. Pool area was nice...too bad it was too cool for us to try! Breakfast choices were ample and tasty. Check in and out was easy, staff was kind and helpful. Would definitely stay here again!

Check in clerk was rude and really had a chip on her shoulder. We had asked for a quiet dog friendly room and she had placed us next t the pool facing the road- when I asked about other options, she became nasty. We also questioned the room rate she gave us (seemed higher than our reservation info which we couldn't access because of cell phone issues) and she became down right caustic. The checkout clerk was lovely. Housekeeping staff were obviously very good- place was spotless inside, but again, dog poop everywhere as it was at every Best Western we stayed at! So guests SHOULD clean up after their dog but if they don't, then a grounds person really should.....We cleaned up one area so our dog had a clean place to go- and picked up each time we went out with him. If we are charged a dog fee - which we were- that should cover having clean grounds, shouldn't it? And since we picked up after others, maybe we should have had the dog fee reduced??? Well, we won't stay here again. It wasn't terible- just VERY expensive for bad service.

Emulates the standard of what Best Western Hotels and Resorts provide. Rooms and grounds are clean and well maintained. This location sits parallel to a very busy highway so be alert and give ample notice by signaling to the traffic behind you well before you turn in when arriving and turning into the parking lot.

We enjoyed this hotel. It was centrally located to a lot of things in Asheville in our opinion. We toured Biltmore, Grove Park Inn and downtown during Christmas. Everything was beautiful. We enjoyed the car museum at Grove Park.

My husband, mother, two small dogs, and I stayed at this hotel over Memorial Day weekend. They staff at the hotel gave us a wonderfully convenient 1st floor room next to a grassy area for our dogs. The room was clean and comfortable enough to fit all of us. The hotel pool looked very clean and refreshing. I wish we would have enjoyed it! The breakfast each morning was fresh, well stocked, and had a great selection of items. It was better than most other hotels I've stayed at! The location is very close to the Biltmore and I-40 and I-240 so getting around was easy. The front desk manager was also very accommodating when we had a family emergency that caused us to need to leave early. Overall, a great experience and would recommend this hotel to anyone staying in the Asheville area!

Very friendly staffing from our arrival to depart. The room was very clean and updated! Breakfast was very good, with healthy options. Great place to stay I absolutely recommend for your next stay in Asheville NC.

I enjoyed our stay. The rooms were clean, bed comfortable, and plenty of hot water. The breakfast was hot, fresh and delicious. The pool area was well kept and refreshing after 94 degree days. You can't beat the price, location and service.

We had no complaints about our recent stay! We were just minutes away from downtown Asheville and Biltmore! The room was clean and the hot breakfast in the morning was convenient! Will definitely stay again when back in the area!

Arriving later in the evening and tired from traveling, check in was a breeze and the room was very inviting. This is one of the reasons that I stay at Best Western. You can have a great breakfast while you plan your day and a great place to sleep at night. ALL for a great price!

Poor housekeeping service. Stains on duvet, coffee maker not cleaned and coffee not replaced, hairs that were definitely not ours on the bathroom floor, dusty surfaces. (And we'd left a tip for the maid!) Pool had no towels provided, and hotel staff allowed a large group to play loud music and bother everyone else (pool isn't very relaxing anyway, next to a noisy highway).

Really were pleased with this hotel. Very clean good sized room. Breakfast was nice. The eggs were fresh and cooked perfectly. Location was just outside of downtown just off the highway. Able to easily drive to all the local attractions. Easy to pop into the city for dinner etc. A value !!

We stayed two nights recently when we were visiting for a family gathering. The location of this hotel was great. It's very close to Biltmore, the mall, and several restaurants. The rooms were extremely clean. I was quite impressed by the quality of the linens and comfy beds. Lots of choices for breakfast, too. We would highly recommend this hotel.

I chose this hotel based on other reviews I read, however, it was somewhat of a disappointment. TV did not work after check in so we called front desk and a staff member was very helpful and came to our room to get it working. We then couldn't log into the wifi, but that was resolved after another call to the front desk. The maid service did not clean our room after the first night so I had to go to the front desk the next day to get towels. Once they did clean, they didn't replenish cups or toiletries. Found bed to be too hard and uncomfortable. Free breakfast was good though and the hours served were very convenient. The hotel is a short drive to The Biltmore Estate and other attractions. Staff was always very friendly, helpful and courteous.

We visited Asheville with 2 other relatives. The management put us in rooms on first floor and near each other as we requested. The rooms are clean and and up to date, with some sort of linoleum floor so no musty carpet smells or dampness on your feet. And quiet even though you are right on busy Tunnel Road Our dog enjoyed the walk area and we enjoyed the breakfasts before venturing out each day. Ashley checked us in when we arrived and gave us good guidance for traffic directions, etc. Would stay here again with no worries.

I booked a room and advised I needed a ground floor room due disability. Tough luck your room is on the second floor and no elevator. I managed to get a room elsewhere for 1 night bur got no refund from this place. They admit they totally ignored the booking blaming Expedia The hotel is from the 70's that has had a makeover. Unfortunately the room had a very slippery granite step in the bathroom and the bathroom was so small even my cat would suffocate The beds had really cheap mattresses to the point the had put a topper on top which just bad the matter worse. Room full of huge flying insects the size of miniature flying dinosaurs. The wifi did not work unless I went and stood at the door way. IN summary and arrogant hotel , no care, over rated and over priced

Not one negative event happened during our 1 week stay. If I came up with one it would be a lie. The receptionists were always nice, the maids were always nice and sitting in that gazebo to take in the sounds of the birds and feel the breeze was the icing on the cake.

The Front desk staff very friendly. Nice hotel. Convenient to who I was visiting. Only 2 miles to Asheville VA. A few miles to the mall, lots of stores. Grocery store about 2 miles away. Good food around.

Good experience with clean facilities; comfortable beds; pleasant personnel; bountiful breakfast; easy check in; easy access to room; and extra amenities. We recommend this motel to anyone traveling in the Asheville, NC area.

Very nice chain hotel, convenient to the highway. Multiple buildings. We stayed in a room in the front building right on the parking lot and busy road--but amazingly the room was very quiet. Comfortable beds, clean, spacious room. Great breakfast in the main lodge in the mornings, included in rack rate. Friendly, helpful desk staff. Would stay here again.

Lovely environment all around. The staff was friendly and everything was clean. Really had a pleasant time here. Was surprised at how nice the lobby was and it really gives the feel of an upscale hotel, but the price is just right.

Stayed two nights and was very surprised at all the amenities offered for such a reasonable price. Room was sparkly clean, furniture was modern, bed was comfortable, flat screen tv (with channel guide provided) worked perfectly, breakfast was REALLY a hot breakfast, coffee was awesome, pool was sparkly clean (but it was too cool to swim), front desk clerks as nice and agreeable as could be. This was a wonderful place and I will definitely stay here again if I need to be in Asheville.

Very clean and updated. Love the outside entrance. Very nice breakfast room and check in. An upgrade for already pretty good Best Westerns. Large room and nice bathroom setup with sink outside the toilet/shower area.

Nice place, but could be near city center. Breakfast really crowed and not much options. Rooms are very confortable but noise from the road and other rooms could be heard. If the price were a bit lower I would accept stay there again

Stayed at Best Western , our choice when it comes to hotels, in Asheville and Hickory, NC last week-end to Attend a surprise 70th Birthday weekend.... both hotel accommodations were perfect and staff was so helpful during the planning of our weekend... Thanks to Best Western, we spent a comfortable and enjoyable weekend away....

This hotel was very clean and updated. The breakfast items were delicious and had a nice variety. I picked this hotel because it was inexpensive and was close to all the locations we wanted to visit. I was very surprised at how nice and clean it was. I would stay here again!

Quick trip to Biltmore or downtown. Full breakfast with eggs, 2 meats waffles etc. Plenty of restaurants close by. Only issue is parking. If you get in late you may not be able to park near your room. Beds were comfortable.

Easy to find this location just outside downtown area and access to main roads is close by. Room was comfortable, roomy, and clean. We both relaxed and slept great on our one night stay here. Breakfast was plentiful and flavorful with lots of options.

Half the price of hotels in downtown Asheville and only 2 miles away, easy to get downtown. Very nice comfortable, clean rooms, friendly staff, good complimentary hot breakfast with many options available.

I was here for only one night. The hotel has recently been renovated. The rooms are very nice with a small fridge, a couple of small bottles of water and chocolate. There are electrical plugs everywhere. The vanity is outside of a small bathroom. I would have to disagree with the other reviewers on the breakfast. I thought it was below par. I don't know how those eggs were cooked but they looked like they were white and yellow frisbees. The bacon was undercooked. I don't eat carbs so I didn't eat the bagels or biscuits. The staff is very friendly and accommodating. There are a few chain restaurants in the area and a large mall. There is also a Whole Foods.

I have to go to Asheville on business once a month at least and I stay here every time. They are so accommodating. Best Western has the best rewards program there is and they bend over backwards to accommodate you here. Rooms are always spotlessly clean and they allow a late check-out for reward members. Highly recommended.

If you need a affordable place to stay near Asheville this is your place. My friend and I went to a great concert at the Orange Peel and this is where we stayed. You can get to Asheville easily via Uber. Breakfast is free, the staff is friendly, and the rooms are clean. What more could you ask for?

Location and staff are good, but a bit disappointed with housekeeping and breakfast. Am a BW member so stay at a lot of their places and was disappointed in their breakfasts. First morning, no juices or breakfast pastries; second morning scrambled eggs reminiscent of powdered eggs we got in the military in the ‘60s. On both mornings, gravy for biscuits had absolutely no meat. As for housekeeping, it appears all they did was make the bed, and haphazardly at that with pillows left in the middl3 of the bed. Towels left where they were placed in the morning and some papers left on the floor. Management needs to take note of this if they want repeat customers.

This hotel looked to be a real bargain at well under $100/night for a King room. I saw from a review the door would open to the outside, not a problem since it wasn't winter. The room was clean, the bed comfortable, the breakfast good. However an AT&T cell phone customer would be disappointed - no usable service. The wifi signal was weak and easily dropped. The water was brown - a couple inches in the bathtub and my feet were invisible. The front desk knew about the cell phone and water, but didn't see fit to mention them until I brought it up at checkout.

Our room looked to be redone recently. Nice and clean. We had the king bed & also a couch which was great, it pulled out into bed if needed. Our stay was for two nights and had no problems. A litte road noise which is to be expected. Breakfast was very good, but a little tight in dining room. Would stay here again. Price was reasonable. No problem getting in or out. Great location.

Best Western Asheville Tunnel Road is in the perfect location to explore Asheville and the surrounding area. We stayed three nights and were very pleased with the property, the rooms were clean (NEW carpets) the beds comfortable, the breakfast each morning was very good and plentiful, and the staff were helpful and friendly.