The Best Western Hotel Atrium welcomes you in the heart of Arles in front of the old city. Everything will be done for your comfort. Each of the 90 rooms provides with every comfort: air-conditioning, sound proofing, private bath, satellite television, direct phone lines, Wi-Fi and free Internet access. Traditional regional cuisine is served in a cozy atmosphere. The hotel can also organize business meetings. The five conference rooms have a capacity of 200 persons and are equipped with up to date conference facilities, translators (on request) and resident staff who are here to help you with your every need. Our roof top swimming pool is available with the beautiful view and billiard on our Lounge Piano Bar.
Really enjoyed our stay at the Best Western Hotel Atrium. The rooms were spacious and clean and the breakfast had a good variety. Excellent location, very close to the old town but quiet. Friendly staff and a comfortable foyer, where you can relax and read the paper. Lovely upstairs terrace and swimming pool are an added bonus. Would recommend staying here when you are in Arles.
We spent 3 nights in the hotel - 2 couples visiting the area. Rooms were comfortable, clean and with lots if space. Although central, the hotel is very quiet. Breakfasts are good. The hotel caters for large bus parties and several came and went during our stay - but the hotel coped very well with this and with small groups and couples at the same time. Breakfasts are good with a fair selection. Staff are very helpful and friendly. Biggest plus is location - all the main sights of this lovely town are within easy walking distance.
The position of this hotel is excellent, also for our group that some days were picked up by a medium sized tourist bus. Our room was all right, but not really first rate. The breakfast was also all right and with a reasonable choice, but not something we will remember. We had one quite good evening meal, but generally preferred to walk into the central part of the town. No bar.
The hotel is in a very good location, just outside the old town centre and behind the tourist bureau. Good reception and check-in process. There is a lift up to the rooms. Our room was very comfortable, clean, had crisp linen. We parked safely on an adjacent street as the hotel carpark was full. Only the breakfast was a bit disappointing and we thought it was overpriced for what it was. However, overall, we are glad we stayed here and would do so again.
We choose this hotel as it offered excellent on site underground secure parking which is easy to find. The hotel was delightful, comfortable bedrooms, helpful staff. A large breakfast buffet was included in the room rate which was good except for the repulsive looking scrambled egg, very off putting and definately did not try it. Everything else was fine.
We've been on the road for almost three months now and have spent countless nights in hotels. This property was one of the better ones, particularly given the rate we paid. The room was clean and spacious, the wifi some of the best we've had so far, the staff friendly, helpful and could communicate in English, a bonus for us as our French is not that good. A convenient location just outside the historic center with a market nearby and plenty of good restaurants. We would definitely stay here again. It is an older property but shows signs of proper maintenance.
- Reception staff has only basic English knowledge - Room was in terms of size and setting OK but toilet stinks of urine. I guess it's never washed properly as there's no water or sink in the toilet which is separate from bathroom. However this seems to be the case in many toilets in France.. - Breakfast of bad quality. Greyish(!) scrambled eggs (see photo), raw bacon, missing items not replaced - when asked, received just a reply "sorry, it finished"- at 8am... No parking available at all at the hotel. Either parking on street it in a nearby public parking hall for 18Eur/24h. Pool closed already in October although no mention in the website. In general, not meeting the normal Best Western standard. Second worst BW hotel after Riga. If you travel by car, I would avoid Arles in general and stay somewhere close to the sea or mountains. The air quality is awful due to some industries it seems. Every afternoon there was a smog that itched the throat.
The hotel itself is fine but what made my experience particularly special was the care and concern shown to me by the staff. I fell ill one night and they could not have been more understanding and helpful. I am very grateful to them and would like to highlight how they make the hotel exceptional. I can certainly recommend it.
Having read some of the reviews, I was confidant that this would be a lovely hotel. It is in a very convenient position but apart from that I have to say I would not return here.The food was very ordinary and twice at breakfast the orange juice had run out. It was difficult to find a member of staff when you wanted something. Wednesday evening we went to the "bar" for a drink before we went out for a meal but there was no staff there. I went to reception to enquire and was told the restaurant was closed. Not understanding why it affected the bar the receptionist was very brusque, no apology just told me there was no one there to serve us! Quite strange as there was no notice up. It was totally lacking in atmosphere as well. Please fins another hotel in the area as this seems to be a hit or miss hotel and I would sooner give it a miss.
We enjoyed staying in this extremely clean, well-located hotel. Three of us stayed in one room and found it to be spacious enough for us and our luggage. The towels were soft, large, and sparkling. The beds were comfortable and the staff were extremely friendly. It was within walking distance of most of Arles' points of interest. I would stay here again. Parking in the underground garage was a challenge, but space in the center of an ancient town is at a premium.
We were in NY celebrating our 35th anniversary and the hotel was in a fantastic location to walk to museums and great restaurants. The staff was very attentive and they sent up a bottle of champagne which was delicious. The room was beautifully appointed and very luxurious! Will definitely stay again if we go back to NY!
Best Western hotels are much of a muchness. Rooms are clean, staff usually efficient and helpful, food OK, and so it was with the Atrium. We stayed longer than most (they do coach parties) and were moved from 127 (v small) to 103 (fine). The reason for the initial choice was that they were honouring our request for quietness, which is excellent, but we found 103 tranquil also. It being the end of the season, with the winds getting up, the roof terrace service was suspended, so that one could not get a lunch time snack in house, and the pool, itself very small, was chilly. If you value these things, best to go before the end of August. The hotel scores a bullseye on location. It is 100 yards from the first-rate tourist office and a few yards more to Clemenceau, with its long lines of restaurants, and the ancient centre of Arles. The staff, especially reception and Fred, a star waiter, were fine Well recommended for what it is: i.e. a rather impersonal hotel geared mainly for short-term stayers who need a reliable bed and breakfast and spend their days and evenings elsewhere.
This is a splendid hotel in the very heart of this historic town. Clean and well appointed. Breakfast excellent. Sadly didn't have time to enjoy the lovely looking swimming pool. Highly recommended !!
This hotel combines traditional style at the highest level. The quality of the hotel experience is memorable. The service impeccable and the location is the best in the heart of the city. This remains my go-to hotel in NYC.
The rooms are traditional and comfortable. The location is great. The service excellent. The bathroom was small and shower time very slippery and unsafe. I was annoyed that I awakened to smell of cigarette smoke each morning and loud noises of doors slamming. I would not stay here again. I was stuck in NYC during hurricane harvey and hotel hopped. For this price range and my personal taste, I rank my favorites for overall quality in this order:: 1. The St Regis and The Peninsula 2. The Ritz 3. Mandarin Oriental
The staff at The Pierre is so genuine and caring, you feel welcome the minute you walk through the door. We were there for an extended stay of 14 nights, as I was in NY for surgery. It was so comforting to be in such a lovely hotel, located across from Central Park, within walking distance to fabulous food and entertainment PLUS.......did I mention "The Staff"!!! I'm already looking forward to a return visit in October and wouldn't dream of staying any place else.
The Hotel Pierre is a great hotel in the heart of NYC East side. I highly recommend the hotel. The rooms are super clean with modern bathrooms. The Pierre Hotel has excellent views of NYC and is located across from the famous Central Park.
My daughter and I had a magical stay at the Pierre last week. The staff was amazing and treated us like royalty. The hotel is Pure Luxury and Exudes Class of a bygone era. The only place I will stay in New York City
Let me start by saying the staff at this hotel make the stay 110% better. The hotel overall is not anything special. It is old, outdated, smells of mildew and/ or cigarette smoke, the key card stopped working four different times. The rooms are small and the views arent great. The pierre is comporable to the Waldorf (not the towers) pre-renovation: you can tell it was amazing when it was first built. But now its a 3-4 star hotel at best.
Absolutely lovely location, staff, service food. Located in the heart of the city. If i could make any changes would get more full bodied tea i.e Tetley / Twinings etc. But that said amazing experience will come again and again.
This was my first time staying at a Taj property but it was an awesome experience. The property itself was very beautiful and the service was top notch. That added to the convenient location of being right on CentralPark makes this a must stay place.
First time stay at Taj hotels, I still like Shangri-La hotels better! With free breakfast and lounge excess from Shangri-La Diamond card but not from Taj platinum IC. Taj needs to change better benefits to attract more Shangri-La customers!
It was a great experience there and I would stay again. The staff was accommodating and always had a smile. The room service was great. We are at one one the restaurants which was also great. The location worked well as it was across the street from Central Park.
The Pierre is seems intimate & charming. Everyone knows you by name & the elevator operators(!!)are warm & welcoming. As is everyone who works there. The location across from Central Park & adjacent to the Subway is perfect. We walked to Broadway every nite, a quick 10-15 minute walk . Honestly, they thought of everything. Don't miss the bowl of chocolates on the front desk. Worth every calorie the room we had was spacious & just perfect. We will definitely return. Hopefully soon!
This was my first stay at the Pierre. Me and my family were very impressed. We were given excellent service. It was very relaxing. The location on 5th Ave and Central Park was perfect. Transportation to and from this hotel to major sightseeing venues was easy to obtain. I will stay here again in the future.
You feel like home, staff super nice, suite big and well decorated, in front of central park, on 5th ave, very exclusive, dont see many ppl on the lobby, they call you by name, private car it was s500 benz, concierge very nice and helpfull...now is my home in new york!
This hotel is centrally located. The room was very clean,bathroom clean, ice machine downstairs ,AC worked great. Our checkin was great considering a bus tour arrived at the same time...they are firm about 3 pm checkin time. We found parking on the street where we paid until 7pm and then again at 9am the next morning. You only have to really cross the street and you are downtown Arles...the real treat to this hotel.
Hotel is right behind the Tourist Office, just off the main road & a short walk to the Roman Theatre, Arenas etc. Hotel was a strange shape, rather like two seperate hotels within one building & only the ground floor connected the two parts. Room was quite a good size, extremely comfortable bed & curtesy tray refilled daily. En-suite but with seperate WC & bathroom. Good buffet breakfast although you need to time it right as there were two tour parties when I stayed who all breakfasted together. Lack of bar was disappointing & although their is a rooftop swimming pool, it is very small although when quiet, a good terrace for sunbathing.
I would NOT recommend this hotel to anyone. Our travel agent pre-booked this hotel so it was prepaid for ahead of time; therefore, we were stuck with it for three days, but it was not even worth a two-star rating. Our room furnishings were meager and shabby, with a very uncomfortable mattress, terrible breakfast and air conditioning that barely worked. As a result, we tried to plan as many day outings as possible just to avoid our hotel room as much as we could.
Just outside the old centre of Arles, easy to access by car but just two minutes walk into the city; very convenient for Les Alyscamps. Good breakfasts and reasonable dinners, and effective air conditioning. Used by coach tours, but these were accommodated (rooms, breakfasts and meals) without impacting on us. It had a car park underneath, but we used a 6 day ticket for the multi-storey just down the road.
As a group on a tour of Arles from a cruise ship, we were taken to this hotel for lunch. To me it was typical hotel food. The salad was good. The main course being chicken was dry, but when you servce this many people not all things will be done right.
This hotel has many issues, and we would have checked out, except we were with a group. I've seen the other reviews, but don't agree with them. It's barely a 2 star hotel: WIFI is only available in lobby, not in the room; lobby entry area littered with debris; TV reception only intermittent in the room, and keeps going out; also had to request a remote for the TV, as it was nowhere in the room, then had to ask for a replacement remote because the first one didn't work; our green wall had patches of white paint on it as if being repaired; management AWOL during the week-end, so we could only issue complaints to the young women in " reception", and they had no authority to do anything;
The Atrium hotel is well located near the old city. Rooms are ample, shower above the bath tub a bit dangerous. Bed mattress is below par, one moves, the partner too!!! The breakfast isa bit industrial, no fresh fruit, watery juices, coffee is good though. Underground parking is good.
You could not ask for a better location for a Hotel. Staff are very friendly and helpful. Fred the waiter in the evenings has a great sense of humour. Rooms are clean and tidy and the best white fluffy towels for miles !!! Bonus. We had the Buffett Monday night, it was amazing so much choice, salads , meats etc, and the desserts ..will come back.
Stayed in the BW-Atrium overnight on a business trip.The hotel itself would be somewhere between 3 and 4 stars but what stands out is the location - one has to literally cross the main road in front of the hotel to be in front of the St. Trophisme Church and the Roman Ampitheater is a further 2 minutes away. Other facilities are on par with what one would expect from a hotel of the chain, free wifi, a small breakfast spread, swimming pool etc - the one thing I would say was lacking was a small gym or fitness center but other than that it was a good value for money hotel
We stayed here for two nights, at the beginning of this month, as part of a short visit to the area. We arrived about 10.30 am, not expecting to be able to check-in until later, but hoping to leave our bags in storage. The receptionist was very helpful. Our bags were duly stored, but there was no clear indication of when our room might become available. So we said we would come back later, after doing some sightseeing and having had lunch. This we did, returning to the hotel just after 2pm, only to be kept waiting for some considerable time whilst a tour organiser paid over a large amount of cash, and then to be told that our room was still not ready. We were informed that the hotel had been full the night before, and that new beds were being put in some of the rooms. Not our problems, we thought. We explained that we felt that we had been quite reasonable in waiting this long for access to the room, but we were then told by 2 senior managers, in a particularly aggressive manner, that we would have to wait until after 3pm, the normal check-in time for a room at this hotel. So, we asked why we had not been told this before, and things went downhill from there. Eventually, we were told that if we wanted a room now, we could have an inferior ground floor one. We declined this. One of us did take up the offer of a free coffee whilst waiting for a better room, but we spent most of the waiting time in the nearby tourist office complaining about how rude the senior staff had been at the hotel. We received a shocked and very sympathetic ear from the tourist office staff, then returned to the hotel to finally claim access to our room. The room, itself was reasonably clean, quiet and comfortable. The bed could have been new! The décor was very "70s", however, (especially the carpet stains) as was that of the rest of the hotel. The cold scrambled eggs offered for both breakfasts were also probably from the "70s". We appreciate that this is a budget hotel but work really needs to be done on refurbishing the place and greatly improving client management techniques (as well as the breakfast). The management attitude significantly reduced our enjoyment of the latter part of our short break. The hotel seems to accommodate coach parties of teenagers, at least at Easter time, and management does not seem to be able to cope with the workload.
We spent three nights here whilst visiting Arles and surrounding area. All you might expect from a budget hotel. Clean and comfortable. Only two minutes walk from the centre of Arles town centre which was great. Visiting in February is was on the quiet side. The restaurant was only open on the one of the three nights we stayed, apparently because that one night, a coach party was staying over. Also I must mention, the many eateries in town were mostly closed, i'm sure because it was out of season. The hotel does boast a rooftop pool, but, alas, again closed in February. Would I stay there again? Yes, but probably not in the winter months.
Situated minutes from the vibrant hustle of Arles centre, perfect to explore this historical city. The hotel has a rooftop terrace and swimming pool to relax after a days sight seeing. The breakfast atrium is welcoming and has a great choice menu and the dining room is initimate. The staff were extremely obliging and curtious. The only thing to pack is a kettle for those early morning or late night cuppas.
We spent a two night break at this hotel and found it very comfortable. The reception staff were pleasant and efficient and the hotel is in a great location to access all that Arles has to see. Parking was also useful and can be difficult to find in the town at a reasonable price. We would certainly return the next time we visit Arles. Very good value for money.
Good location right on the edge of the old city. It's an easy 15 minute walk to just about everything you'd want to visit. OK amenities. OK room. OK wifi (with a very clunky security system). Parking spaces in garage are VERY small. Nothing very remarkable or memorable but a very good value at $44 EUR.
This Hotel is rated 4 star on some websites, but it struggles to meet 3 star standards. It has a good location, average rooms, elusive (but pleasant) staff. It had a bizarre and unreliable wi fi system. There was no bar service at 10pm, although the lounge was full. If a guest wanted a drink they had to leave the hotel for a local bar!
This was not our first choice in Arles but turned out to be very good. The position is ideal, particularly if driving, as Arles roads are a nightmare and most of the hotels have no parking. This hotel is just outside the old city but only a short walk from all the sites and restaurants. Parking is under the hotel and is extra but well worth it. The hotel is a bit short of character but none the worse for that. Public rooms are dull but our bedroom was comfortable and a reasonable size. Good breakfast.
Room clean with good bathroom. Limited storage. Excellent wi-fi. Coffee, tea-making facilities in the room - very welcome after a day's site-seeing. Breakfast has adequate buffet, but dining room very crowded with large tour group tables. Staff very pleasant and well organised. Best feature by far is the location. Very central and handy for the street markets across the square (twice a week).
We had booked this hotel as it was one of the few close to the old city with parking. Parking in the Provencal towns is always and issue and Arles is no different. The hotel has an old section plus a new wing and our room was in the old part. Good sized room with a small balcony looking out across the suburbs. Small bathroom but everything in it so OK. Good internet connection. The hotel gets a lot of tour groups and the dining room is only open for these groups in the evening, but there are numerous restaurants in easy walking distance to the hotel. Our receptionist was delightful and a fund of information on the town and its restaurants. Breakfast had the basics but was nothing great. The main points of the hotel is the parking and location to the old city.
Everything was made easy, we booked in early but the hotel took our luggage so we could find lunch.The breakfast was very good and included bacon! The only draw bacvbacvk was the lack ofbar facilities, but there was an ice machine for guests use
The hotel was located just on the edge of town but close enough to walk to the main square, where the restaurants and the Van Gough Café are located. Also close to the old Roman Amphitheatre & Arena. The hotel has a small roof top pool and also a outside smoking area at the top of the old wing of the hotel. Car parking is available, but need to request it. Basic hotel but clean room – no complaints. We had a room in the newer part of the hotel. Fantastic shower. Breakfast was OK. Tea & coffee facilities in room.
Great location. Lovely room and clean. Good to see coffee and tea facilities as a welcome in room upon arrival. So close to ancient ruins and old towns. Spoiler for choice for places to eat. Front reception could be more friendly and helpful. Overall, though highly recommend for your visit to Arles.
This hotel just on the edge of town is unusual that it has a small roof top pool and lounging area ideal for relaxing after visiting the town nearby. I found the bedroom clean but quite small for a two day visit and situated on the ground floor by the busy side street it was noisy at night when the revellers made their way home. Breakfast was hardly worth having as there wasn't much left when we arrived so we just had the express one. The wifi was very flaky in the bedroom and we need to go into reception. The parking in the hotel was useful but would have been difficult for anybody with a large car. Overall it was worth staying here for the location...the tourism office is near by and the trips to the Camargue pick up from outside too, but I wouldn't want to stay here for too long.
We stopped in Arles to break a drive from Bergerac to Roquebrune -- and we had never been in Arles so it seemed a good idea. Unknowingly we arrived the afternoon of the annual festival of bulls and cars were parked in every niche and sidewalk all over town, people were swarming through the streets and major streets our GPA wanted us to use to reach the hotel were blocked off. Two total strangers got in our car and guided us on back streets to the hotel Atrium where we had a reservation but there was no parking. It looked like a disaster. But the receptionist assured us that there would be a parking spot somewhere, suggested we offload luggage (we had huge suitcases as part of a 3 mos trip) and then gave us suggestions for finding parking. We ended up finding a guy pulling out of a spot about a mile from the hotel across the river and grabbed the spot. All gravy from then on. The room was spartan and tiny especially for the price; it was however, cool with decent AC, had a lovely small bathtub and best of all a giant room safe which held our computers as well as money, passports etc. It was quiet and the beds were fine. There was a kettle and coffee and tea makings. The breakfast is very adequate -- cold cuts, boil yourself eggs, scrambled eggs and bacon, yogurt, breads (toasters), baguette and pastries, coffee (machine), good juice, and fruits, honeys and marmalades. Breakfast ran 7-10. The hotel has a spectacularly good location. We walked less than a block to the running of the bulls, then wandered down into the old center for paella and a continuing party due to the festival. The next morning we stowed our luggage in their secure storage after a leisurely breakfast and took our time to see the town, the amphitheater, the arena, the Roman baths, the Rhone river. Lovely little town. The location could not be better for a visit to Arles and the room was tiny but comfortable and adequate.
Ariane F, Frontdesk at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, We thank you for sharing with us your feedback following your stay in our hotel. As you may have noticed during your stay, Arles organized like every year the Fest Rice . and this event attracts many people to the city. We are pleased that your stay was pleasant and hope welcome you agian in our hotel. Kind regards, Elisa Frontdesk
This hotel is situated in town within walking distance of the Romans Amphitheatre and Arena. We found a terrific Reasturaunt only a few minutes walk. Two bonus points go to it having a good underground car park, with also a swimming pool on the roof. Excellent staff The receptionist managed to check us in whilst dealing a coach load of Swiss tourist's.
This is well appointed hotel in a good position on the edge of the old town. A free shuttle bus runs from Arles train station to nearby. The room was spacious with a comfortable bed, room safe, and tea and coffee making facilities. The breakfast buffet was varied and some hot food was offered although the serving staff were a bit slow to replenish the empty serving plates. The best feature of the hotel is the roof area which has a small plunge pool and sunbeds and spectacular views over the surrounding area although no bar which is a shame. A small supermarket 5 minutes walk away provides basic essentials.
We recently booked here for a couple of nights and reserved a parking space for our rental car. We were in the newer part of the hotel and had a clean room with desk, couch, comfortable bed, air con, huge television, WiFi, and electric kettle (but don't use it if the Internet is on as it blows the room lights). Staff was incredibly helpful especially in recommending local restaurants. The hotel is just outside the old walls of Arles and it's an easy walk to all the major sights. Highly recommended that one stop at nearby Tourist Office for combination tickets to Arles attractions and museums. Buffet breakfast in the dining room covered all the basics with juices, coffee machines, yogurts, fruit, croissants, cheese, ham, and jams. We would definitely stay here again.
The central location is a big plus and with a reputable chain you usually know what to expect. The rooftop pool, although very small, is an extra bonus but it is VERY small. When we arrived after a long day of driving we had hoped for more help when the car park and surrounding streets were completely full. Our booking was last minute so no complaints that the hotel parking was unavailable, that was just bad luck. We must've circled the hotel block 5 times before asking for advice to which we received a simple shrug of the shoulders. It's frustrating when staff don't seem to acknowledge how much their attitude can hugely impact your whole experience of a place. We headed out determined not to be discouraged and had a great night exploring a beautiful town. We we arrived back I accidentally sliced my finger open when unzipping my girlfriends make up bag. It was bleeding heavily so I headed to reception where a man was chatting to the night receptionist. When they had finished he went behind reception and seemingly started doing something else after clearly acknowledging my presence. I rang the bell and he came out looking annoyed at me being there, when I showed him my finger and asked for a plaster he said we don't have one. I asked "you don't have a first aid kit on site" he'd already began walking away shrugging his shoulders and that was that. How such a reputable chain can not have a first aid kit on site is a huge cause for concern, regardless of the attitude of certain members of staff this needs addressing as soon as possible. My cut was minor but someone could easily require treatment for something more serious. I would think twice before booking here again.
Stayed here for 5 days after originally booking two The staff were very helpful and friendly The rooms had a large plasma tv and great showers The rooms are fine for a three star hotel The tourist office is less that 100 metres away and also very close to the edge of the old town The internet is a bit old and annoying (the voucher system) but it has a good speed Great location and nice big rooms for france
Choose this hotel because of its location also bang in the middle of the city and we were not disappointed. It's very near several public car parks and restaurants and a five minute walk from the Roman amphitheatre. The hotel itself is pretty modem and the room we had was very audacious with excellent WiFi and air con. The bed was comfy and the shower fantastic. We didn't use the pool as it was in the other building and we didn't eat at the hotel at all, preferring to go for a meal in one of the many local restaurants. Overall I'd definitely recommend this hotel for a start in Arles, especially at the price we paid which was considerably below all other decent hotels in the area
This hotel is in an ideal position behind the Tourist Info centre and is in walking distance to all the main sites. Rooms are very quiet and ideal for your stay. Many cafes and restaurants are nearby. If arriving by train and have heavy bag it would be better to catch a taxi to the hotel.
The room was very clean and the location was perfect for us. Parking at the hotel is available for a cost and you need to pre-book, however there is a covered car park across the road that charges a similar amount. We were thankful that the Air-conditioning in the room could be adjusted as the weather was very hot when we visited. It was nice to sit in a cool room. The desk staff were very helpful and friendly and spoke really good English too. The location is in the centre of Arles in which you can walk to the main areas within minutes. Very convenient. Would happily stay again. The only negative is that the Bar was closed very early and had to use the vending machines for drinks.
I stayed with my partner and a friend on 20th July as we were attending a concert in the nearby amphitheater. Due to issues on the autoroute (A7) a usual journey of 4 hrs turned into a 9 hour ordeal which meant we arrived at the hotel very late and with not much time to make the start of the concert. The receptionist on arrival was fantastic and understood that there had been transport problems for many people and quickly checked us in and was very very helpful, a genuine credit to the hotel. Our problems started when leaving the hotel as we had initially thought that the previous days traffic was due to roadworks and, having a flight to catch from Geneva asked the receptionist (this was a different person that in the evening) whether they could check to see if there were any issues on the A7..she point blank refused. My friend who lives in France asked why she would not help (there was no one else checking out or seeking help from the receipton) and she would not answer. My friend asked to speak to the manager and was told they were too busy. I have never had such a bad customer experience and the rudness of this member of staff was unabeliveable. She even refused to provide her name. So Best Western whilst you have some excellent staff you also have rude, arrogant and incompetent staff manning the reception. Needless to say when we return to Arles (or travel anywhere else) we will not be staying in a Best Western hotel
We were looking for a place outside of the main part of Arles with parking and this was a perfect choice. Staff was friendly and helpful. Room was spacious and also with free wi-fi. Location is an easy one minute walk to the sights in Arles and about a 15 minute walk to the Musee de l'Arles. We would stay here again.
Our GPS led us on a merry adventure thru some seriously tight back alleys & odd parts of town to get here, and initially I thought uh-oh. Pulled up in front, there's a nice little spot big enough for 2-3 cars off the road, darted in, and it was the fastest check-in I've ever had! Back in the car 2 minutes later, one left turn & 100m later safely tucked in the underground car park, and in the room 5 minutes after that. Pool is up on the roof, which is neat; great views. Then learned just how close to the action we were. Maybe 5 minutes walk to the arena; pedestrian zone is about 2 minutes on foot. A/C works great; room got cool & stayed that way. Everyone was happy, I'd stay here again.
The Atrium is a good quality hotel in the centre of Arles with on site secure underground parking, good rooms, a rooftop sun deck, pool and a restaurant not far from the autoroute. The rooms are good, the staff friendly and it is well placed to explore Arles but also very quiet.
Very comfortable bedroom with coffee and tea available, parking inside (should be booked in advanced) and good wifi We did not have breakfast in the hotel as it felt a little expensive. We stayed 1 night and could enjoy all the nice places that are nearby.
This hotel is not as advertised. The pictures don't reflect what you get. The patio upstairs had no furniture. When we complained, they put plastic tables and chairs up there. There is no working bar, restaurant or even staff for a drink until 7:30 PM. The room is so small you can't move your luggage around in it. The beds are VERY uncomfortable and low to the ground. Except for one woman on day staff at the desk, the service is terrible. I was with a tour and ended up paying for another hotel. I couldn't stay here for 3 days. I asked for a refund on day one for the second and third nights, and told them I was checking out. They refused.
Great location to see Arles, particularly the market on Saturday - which is practically outside the hotel. The hotel is clean and comfortable. The room was big enough and the air conditioning worked. The bathroom was well appointed although the shower was in the bath. I really think they should dispense with bath tubs and replace with a proper shower cubicle. The toilet was a bit of a squeeze. The air extractor didn't work but we didn't report it. One of the receptionists was the most unhelpful person I've experienced for a long time. Getting a beer from the kitchen to drink watching a football match was well beyond her. A major fault with this hotel is that it doesn't have a real bar. It has a room called a bar/playroom/music room with a TV and it has a small bar but when we were there they 'didn't gave any staff to man it'. Hence the trip to the kitchen for refreshment. Breakfast was good and well stocked. It has a small pool on the roof which we didn't use.
While the hotel is very well located for visiting the weekend market in Arles and the old town area, many of their rooms are quite small and have a weak Internet signal. After complaining I was moved to a larger room in a different section of the hotel with a working Wi-Fi signal. When I arrived at the hotel at 2.45 PM (14:45 hrs), the receptionist (Melanie) curtly informed me that no rooms were available and I could not check in. When I asked to see the hotel Manager, her reception colleague (Elsa?) intervened and asked her to give me a room. Of course a clean room could be found and I was given the key without any delay. Of course Melanie had no comment to make, let alone apologize, although she obviously lied to me minutes ago. When I went up to the room, I found that it was not only tiny but also that the Internet did not work. Back to the reception with all my luggage and again Elsa came to my rescue with a different room. I reported this to Best Western corporate, and while they were very responsive, the hotel did not bother to respond. I think there are better options in Arles and visitors should look elsewhere before opting for this hotel.
We arrived without reservation and very early in the morning around 4am, luckily it was the only hotel with proper reception way after midnight and a vacant room. Clean and comfy , we only stayed one night as the rooms were fully reserved for the following days! It was all good and right next to the old town
My son and I stayed here for a week at the end of May. We had a quadruple room - a good size with two single beds and sofa bed - the room would have easily fitted a family with 1-2 children. The room had a small balcony and was at the rear of the hotel, very quiet at night. The air conditioning had an easy to use thermostat and functioned quietly and efficiently. Good, powerful shower over a bath tub and separate wc. The room had a wardrobe with hanging space, but no drawers or shelves which was tricky when staying for a week. A pity because there was ample room. A mini fridge would also have been a useful addition in a family room. The staff at reception were always helpful, although very busy at times as the hotel has large group bookings. We ate dinner in the hotel twice - the food was very good, but there was limited choice on the menu. Breakfast was a little disappointing for €11 and not always consistent in the choices available. My son swam in the little rooftop pool every day - unheated but very pleasant. The hotel is ideally situated on the edge of the town centre - an easy 5 minute walk to all the main sites, 10-15 minutes to the train station on the other side of town. We particularly enjoyed a stroll every day along the banks of the Rhone. Arles is an exceptionally beautiful town, friendly and safe, without the hustle and bustle of Avignon, and I'm glad we picked this hotel as our base. Thank you to all the staff at the Atrium for a very pleasant stay.
Stayed here at the end of may and was happy with the hotel and its location. The bar and the restaurant in the hotel however was not open when we stayed. The staff were welcoming and the location was perfect for visiting the camargue.
We stayed at the Best Western Hotel Atrium in Arles, France with two other couples while we toured France and Italy. Overall our stay was good. We had issues with the air conditioning as the theromostat was set to where you really could not change the temperature unless you wanted more heat. Thank goodness we had a window we could open, or the room would have been stuffy. Our only really negative issue was the first morning at breakfast. The hotel breakfast cost 11 Euros (roughly $15) per person, and consisted mainly of pastries, yogurt, beverage, fruit, and boiled eggs. The had a small buffet area where there was a sign for scrambled eggs with sausage. The pan was empty, and when I pointed to the pan and asked for more eggs, the rather large-bottomed woman working in the restaurant began to berate me in front of other guests. I have no idea what she said as it was in French, however, I could tell by her mannerism and body language that she was angry. We chose NOT to dine in their restaurant from that point forward ... and you can get a really nice breakfast consisting of omelet, juice, coffee, and sweet roll for about 5 or 6 Euros about 1/2 block from the hotel. The remainder of the staff at this hotel were exceptional ... I can only assume we caught this one lady when she was having a bad day.
The reason we stayed here was location, location, location - within walking distances of all the historical areas and events. Great location scene with large plaza with Tourist Office and Carousel directly across the street. Close to shops, restaurants, post office, etc. Note: that if you need a parking space either email or call the hotel in advance to ensure that they have one reserved for you (this is not stated on the website). The hotel parking garage is small (approx 20 spaces). We arrived early and was informed that since we did not reserve a parking space (even though I had requested it when I made the reservation) that there was none available. We had to wait until 2:00 pm for people to leave otherwise there was a nearby public garage. They held our luggage for us so it wasn't sitting in our rental car and found street parking (parking meter). We came back at 2:00 p.m. and we were given access to the garage but had to wait until 3:00 p.m. since our rooms weren't ready. Note: It's easier to load and unload the luggage from car in the garage since there is a direct elevator into the hotel otherwise you have to drag it up 10 steps through the front door. When I made our reservation, I requested our rooms (just 2 of them) be close together since they were the same type of rooms but we ended up on the opposite ends of the buildings and on different floors. A lot of groups stay here and when that happens the staff can be overwhelmed. The room was good size, clean and the beds comfortable with everything in working condition. The bathroom was European style where the toilet was in a separate small room from bathtub and sink. There was a in-room safe, small refrigerator, coffee maker, 1 complementary water bottle, flat screen tv, hair dryer, etc. The housekeeping staff was very efficient and friendly. The hotel had a lovely roof top swimming pool which we did not have time to enjoy. We decided not to pay for the 11 Euro or 5 Euro breakfast at the hotel since the breakfast room tend to get crowded and busy with groups. Each morning we walked across the street and paid 7.50 Euros for a continental breakfast at one of the cafes where it was quieter, more relaxed and we got to met the local people. The wifi in this hotel was strange. On arrival you were given slips of paper with the access info which lasted only 24 hours and then you had to walk downstairs and get another. They had a basket at the front desk with these access codes but if they had been sitting there a while the codes weren't any good. Since we stayed here a few days it was awkward and annoying. This hotel was a basic hotel - not great but not bad either.
This hotel is very well situated in Arles. Near the major attractions and some very good restaurants. I'm writing this review from the room. The reason I'm doing this is because there's no air in the room. The fan does not work at any speed nor does the AC. I guess I can understand the central heating and AC must be switched over. I could understand if I was in a third world country....oh wait, I have been to third world countries and I had on demand AC or heating. Wouldn't mind sleeping with the patio door open but I have an aversion to sleeping with bugs in my room. This problem wouldn't exist if the door had a screen. When I booked the room I thought twice about booking at a best western in France. I should of gone with my first impression. Shame on me for not asking if the room had any kind of air circulation.
very convenient downtown location. staff is very helpful and tourist office is just across the street reserve parking in basement as parking otherwise would be a challenge. downtown market right out their doors on Saturday is a delight. this location is n easy walking distance of some of the Roman ruins, etc.
This hotel supplies only the very basic...no shampoo, no shower cap, thin towels.The printer ran out of paper and ink and there was no more ink to refill it. The heating in our room wasn't working and after asking for help 3 times it never got fixed. The elevator broke down the day we left and we had to haul our bags down the stairs.All problems were dealt with with a shrug of the shoulders. Tour buses were running outside the front every day. Stay at your own risk!
Excellent location. Very friendly and helpful staff. We had a dipping noise in our room. They moved us to a new room without hesitation. The new room was much nicer. I never understand why hotels don't put you in their nicest rooms straight away. The breakfast buffet had a large choice but the quality of the food was poor, lowest priced ingredients. Due to the problem with the room the parking fee was refunded :)
We were a group of 35 that arrived at Arles at 5:00 pm. The rooming list had not been sent to our tour director. Half of the rooms had no electricity and by the time we left for diner at 7:00 pm, they still had no electricity. By the time we came back from diner, luckily the electricity was back. But the young lady at the front desk was overwhelmed. For breakfast, apparently our group had a reduce rate breakfast. But you would thinks that with the fact that half of the group had problems with their rooms at their arrival, you would compensate by making it a bit nicer. No! The gentleman at the front desk had no idea of the troubles and clearly didn't care Although the hotel is in the best location. DO NOT GO THERE.
Very comfortable hotel with wonderful front desk staff. Room was super spacious and the beds were comfortable. We wanted to book breakfast and glad we did not pay in advance, the breakfast at 9:00 am was well picked over and not re-stocked. That being said, there are loads of restaurants around and this should NOT deter you from booking a room at the hotel. I was feeling ill and the bed with duvet was a welcome comfort.
I chose this hotel because of its location and parking garage. The location turned out to be great, central and close to everything. The gated garage adjacent to the ground floor hall was small (15-20 cars) and the smell from a backdoor of some kind of a food store was pretty bad. And it cost 14 euro per night. The facilities are quite dated, especially the carpets in the halls. The room was fairly small but clean although dated too as was the bathroom. We opted out of their breakfast (12 euro). Wi-Fi reception was good.
The first thing that struck my husband and me when we arrived was how efficient, friendly and helpful was the staff member on Reception. An excellent welcome. The rooms were large and had ample storage space, unlike many hotels in this price bracket. We appreciated that, given that we were staying for a week. The beds were outstandingly comfortable. The rooms were quiet, and we were never disturbed. A great night's sleep every night! Bathrooms were well-appointed; shower worked well (again, not to be taken for granted!). Free wifi, which worked with no problems. There's a safe in each room, which was handy. During the whole of our week's stay, we found all the Reception staff to be a delight; friendly, helpful, and often anticipated our requests without even needing to be asked. We used the restaurant once for dinner, and found the food to be of good quality. Again, the service here was impressive and very pleasant. There's a spacious lounge area and a bar. The hotel's location is excellent: just across the road from the Tourist Office, and 3 minutes from the centre of Arles with the Cathedral, Arena, Amphitheatre and so on. We came by train, so I can't comment on parking. We thoroughly enjoyed our stay at the Atrium and will definitely stay there again when we return to Arles. What higher recommendation could there be! 5 stars
This is a basic hotel, great location steps from the city attractions. Has its own parking lot. Rooms are clean and comfortable but on the small size. wash room can be a challenge for those with any health issues.
Great choice for arles on foot. We did take a taxi from train station, otherwise everywhere on foot. We even walked to hertz to pick up rental car. They have a very small underground parking lot for 14 e a night, there is on street parking, and an above ground lot very close. Room was nice, a/c worked great, very quiet. Nice roof top deck where we had our cocktails and after dinner drinks- we provided. They have a bar but we never saw it open in the 3 nights we were there. Internet ok, can't send pix but email etc ok, you get a new code every day and a separate one for every day. Price was right. As an American I have a few gripes. All the toilet tissue france was bad, this was small squares from a dispenser. No toiletries or soap, just a gel dispenser supposed to do it all. Tub was very high and slippery with nothing to hold on to. We did not eat here at all, had 5e express breakfast one day, juice, coffee, and croissant.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Many thanks for taking time to inform us and Trip Advisor visitor's about your satisfaction during your stay in our property. Your return is fair and thank you for that. Thank you for inform us about the great locatio, our small but practical garage at 14€ per day on reservation, our confortable room, working wifi and a/c, and the roof top with the beautiful view. I am sure tahat it could be spectacular for our guest to see Arles/s rooftop during the evening with the sunset ... even for us this view is still amazing. About the Bar, it is not exactly open or closed, the restaurant/s staff serve you on request. About the toilet paper, it is true but I can't really comment, I will just say you that .. like or don't like this, it is a real personnal feeling. After that, due to an ecological approach, we can't put at disposal in all our rooms soap, or bathroom furnitures, but they stay at your disposal on request at the reception. Looking forward to welcoming you again soon, I stay at your disposal Regards Loïc Aparicio - Director
Good value for your money with convenient location, clean room and washroom plus very friendly English speaking staff. Parking lot if needed is available. There is a roof top pool if you would like to have a swim. Nothing too fancy, but the kids did enjoy swimming. The Saturday market is right there if you are staying Friday night. I would stay there again.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Thank you for completing Trip Advisor regarding your recent stay at our property in Arles. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Loïc Aparicio General Manager
Fair quality with good value for money. Close to city center, the hotel is clean and offers large rooms. The breakfast is very good and buffet is well organized. Parking is abundant nearby so no issue if you are by car. Personnel is very friendly
laparicio, Director of Sales at BEST WESTERN Atrium Arles, responded to this review
Gentile Cliente La ringraziamo per aver completato il sondaggio in merito al suo recente soggiorno presso la nostra struttura. La stima che ha nei nostri confronti è un importante riscontro per il nostro impegno quotidiano. Infatti, con i suoi giudizi sui servizi che ha gradito e su quelli che, al contrario, andrebbero migliorati ci aiuterà a offrire in futuro un' esperienza migliore sia a lei, sia al resto dei nostri clienti. la saluto cordialmente, Sales Department BEST WESTERN Hotel Atrium
my first experience in Arles was good. The hotel is well equipped with a parking in the building available only with booking. The position is good: on feet to the center and near the tourism office. All the cultural attractives are nearby. The shops are closed in the center in the evening so probably this was a pity for all tourists. The room was small for 3 but comfortable. No frigo-bar inside. The breakfast was very good.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Cher Client, Je vous remercie vivement de votre ressenti suite à votre récent séjour au BEST WESTERN Hôtel Atrium et je suis ravi de constater votre satisfaction. Il est toujours agréable d'avoir le retour de nos clients afin d'améliorer quotidiennement nos prestations. J'espère avoir le plaisir de vous accueillir à nouveau dans notre établissement, et dans cette attente, vous prie d'agréer mes plus sincères salutations. Encore merci d'avoir communiqué vos impressions. Cordialement, et à bientôt,
Just as you step in , there is a 5 steps stair to reach the reception, no elevator, you have to climb up with your luggage. It is a disabled unfriendly entrance. The triple room is tiny , we had to put the chair in the small balcony to gain some space! the carpet floor could have been cleaner. The shower holder is loose and the shower keeps on going down. In Arles you can rent every kind of room and this is probably the reason why Atrium is fully booked.
Could not be better situated and very functional and most of all extremely cheap hotel in the Center of Arles. Free parking on street. Decent breakfast buffet. Helpful staff. Rooms and especially hallways are very dated and worn. Pool is a good one- on roof with great views. Easy location to get in and out of Arles but still close to all the sights for walking.
excellent postition with wonderful parking(extra) value for money,polite and helpful staff with all facilities one could need.Beds comfortable and rooms clean with coffee.No fridge,but not the end of the world!
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Thank you for completing the Booking.com survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Loïc Aparicio General Manager BEST WESTERN Hotel Atrium
Stayed 3 nights July,2015,superb location,short walk to all attractions,5 minute walk to bus stop.absolutely very friendly and helpful staff.room 46,about the largest,very spacious.lovely breakfast room,and many nice choices.I think I checked out most of the Arles hotels,and could not have made a better choice.also hit a super hot period,and the A.C.was so necessary,and worked so well. Absolutely recommended
laparicio, Responsable commercial at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Many thanks to taking time to inform us and our futur guest about your satisfaction on Trip Advisor. And also many thanks to you for your kindness during your stay among us. I hope that your 3 next days in Saintes Maries de la Mer were also wonderful ... I really hope to welcome you soon in our property. Kind Regards,
we love the location of this hotel and have stayed here several time because the staff is wonderful - they are friendly and helpful. we use this as a base for biking in southern France and they kindly allow us to leave some luggage at the hotel until we return after biking for a week. the rooms are a little dated but the beds are especially comfortable.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Many thanks for taking time to inform us and our futur guest on Trip Advisor about yoru recent stay in our property. I am reaaly happy t read your satisfaction about our location, our services and our team. About the room, all the room are renovated, however we can't discuss about the personnal taste. Looking forward to welcoming you soon personnally. King regards, Mr Aparicio
When we travel, I usually book with airbnb. However this time when travelling with my family to Arles, I chose Best Western for it's location and value. It is located right across the street to the tourist center with rate 75€ for three persons in a spacious room with a balcony (low season perhaps). From the hotel, we walked to most of the tourist sights and restaurants. It is very convenient to live here. The staff are very friendly and helpful. The hotel offers free in-room high speed WIFI and complementary water bottle. We were very satisfied with Best Western.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest, Many thanks for taking time to inform us and our futur guest about your satisfaction. I am more than happy to read your comment. I will depply honored to welcome you soon, during summer perhaps ( to take a real benefits of the balcony...). Best regads, General Manager
We have been coming to Arles for 2/3 days for many years. We always stay at the Atrium as it is friendly, has good facilities, including the garage, and is handy for the town. The rooms are quiet and clean and the staff are always friendly and helpful. We shall continue to come.
laparicio, General Manager at BEST WESTERN Atrium Arles, responded to this review
Dear Guest Many thanks for your encouragements through your comments of appreciation of our establishment. It is very pleasant to measure the satisfaction of our customers and to remove from your comments our axes of progress to satisfy you even more on a daily basis. Thank you thus deeply to have been kind enough to express you on the site Trip Advisor to announce us your felt and also inform our customers about it and prospective customers. I hope to welcome you personally during your next stay and hold me at your disposal to perfect the latter. Looking forward to the pleasure to welcome you again, soon, receive my kind regards. Sincerely,
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