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Best Western Hotel Seacliff Inn, Aptos

4.0/5  - basé sur 936 notations.
7500 Old Dominion Ct, 95003-3807, Aptos, United States - See map
Best Western Seacliff Inn - Exterior The Best Western Seacliff Inn is ideally located in the center of Aptos. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the beauty of northern California's beaches and lush natural landscape from the comfort of this unique Aptos hotel near the Santa Cruz Beach Boardwalk! Please note - this hotel has no elevator. Located just minutes from Seacliff Beach, this charming Aptos hotel offers easy access to the area's many attractions. The famed Santa Cruz Beach Boardwalk is just a short drive away, as is exciting whale watching, kayaking, sailing and more. Outdoor lovers delight in hiking through the majestic redwoods and other local flora at the nearby Wilder Ranch, Henry Cowell, and Nisene Marks State Parks. Go back in time on the historic Roaring Camp Railroads, sample some of California's finest wines at Santa Cruz wineries or get a glimpse of life under the sea at the world-famous Monterey Bay Aquarium, less than an hour away. Another family favorite is picking berries at the U-Pick farm. This Aptos, CA hotel is also within minutes of several PGA golf courses. This full-service hotel boasts 149 well-appointed guest rooms, including 10 oversized suites. Each room features cable satellite television, Wi-Fi access and room service. Start the day off with a complimentary deluxe full breakfast or enjoy Severino's, an onsite restaurant/lounge. Other amenities at this Aptos hotel include a heated swimming pool, hot tub and business center. Business travelers have quick access to West Marine, Driscoll's Berries, Entertainment Productions and Granite Construction. Featuring beautifully landscaped grounds that include a courtyard, koi pond and waterfall, the Best Western Seacliff Inn is a premier event and meeting space in Aptos. With facilities that can accommodate up to 150, it is a great choice for weddings and special events. The friendly, helpful staff at the Best Western Seacliff Inn is ready to ensure an enjoyable and relaxing stay in Aptos, California. Make a reservation today and save!

Best Western

Hotel Seacliff Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 936 guest reviews
NOTE ISSUED
Excellent
423
Very Good
322
Average
128
Poor
40
Terrible
23
REFER TO NOTICE
Business Business
119
Couples Couples
243
Family Family
418
Friends getaway Friends getaway
81
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Location, Location, Location"

3
03/12/2018

Its steps from the beach, and near a grocery store. The usual breakfast, just wished they added Turkey sausage or something other than the what they have. Restaurant has a VERY limited menu. For the location, the hotel and restaurant is a good value. It's the best in the area, and you get a good bang for your buck

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Meander27299507607, Thank you for such a wonderful review and for staying with us!. We appreciate your comments and glad you enjoyed your stay with us. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel/restaurant. We look forward to seeing you again soon! Warm Regards, Management

"Nice but Weekend Band is LOUD"

3
07/11/2018

My wife and I stayed at the Best Western Seacliff Inn for a Saturday night weekend getaway to the coast and overall, we enjoyed our experience. First, the pros: The lobby staff were all very nice. The room was up-to-date (minus the bathroom). It's right off the freeway and very close to Capitola and Santa Cruz. Marianne's Ice Cream and the beach are right on the other side of the freeway. The included breakfast was very generous and tasty. If you want to eat there, they have a nice restaurant that also has a band on the weekend. The Koi pond is nice. Lastly, the heated pool area is nice. The cons: There were a lot of people drinking alcohol and eating food from the restaurant in the spa late at night and in the morning, the pool area looked like a pig's sty with tons of empty beer bottles, plates of food, and wet towels. The live band in the restaurant (which starts playing around 8pm and goes till around 11pm) was LOUD. We were a couple of buildings over from the backside of the restaurant and we could hear the music in our room with the TV on. If you're anywhere near the restaurant on the weekend and want to go to bed at a normal hour, expect to hear the noise. It felt light I was in Las Vegas and there was a pool party going on. Suggestion: bring earplugs if you're a light sleeper. All-in-all, I would stay here again, except I'd be sure to bring earplugs or ask to be in a building as far away from the restaurant as possible.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Alton, First of all, thank you very much for taking the time and sharing your feedback about your experience with us, it is much appreciated. Thank you for your positive comments in regard to our complimentary breakfast, location, restaurant, and especially our staff. However, please accept our apologies for the noise issues you encountered. We work hard to balance the vibrancy of our lounge and pool with the comfort of our rooms. That being said, the well-being of our guests is our main concern and we will do anything possible to improve our standards. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We wish you could give us the opportunity to welcome you in the future! Cordially, Management

"janis joplin concert"

4
23/10/2018

we always love staying at this hotel when in aptos visiting our son. the beds are very comfortable. we love the happy hour at the bar also. the free big breakfast is the best too. walking down to the ocean is great too. perfect location.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Douglas, Thank you for your awesome review and for your continued loyalty! Thank you so much for your compliments about our beds, happy hour, location and complimentary breakfast, we really appreciate them. We look forward to seeing you on your next vacation. Wishing you safe travels and fun experiences, Management

"Favorite family getaway"

5
19/10/2018

We love the Best Western Seacliff. It's the perfect location for a weekend family getaway. The staff is great! We enjoy the pool area, breakfast and love the restaurant!!! We stay here often and can't wait for our next visit.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Tina, Thank you for your awesome review and for your continued loyalty! We appreciate your compliments about our staff, pool, breakfast and restaurant. We look forward to welcoming you back! Cordially, Management

"Beautiful Property"

5
09/10/2018

We were fortunate to be able to stay at this resort last weekend while attending a wedding in the area. The hotel and was wonderful, guest room was LARGE, very clean and comfortable. The area around the hotel and outside the restaurant was beautiful, relaxing and peaceful with a lovely pond.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello 911retiredAngela, What a great review - thank you so much! We are pleased to hear that your stay was a pleasant one. Thank you for the kind words regarding our comfortable guest rooms, beautiful grounds, and Koi pond. We really hope that you will be able to come and stay with us again next time you're in Santa Cruz. Wishing you safe travels and fun experiences, Thank you! Management

"Disappointed, Very Noisy"

1
04/10/2018

I think it was the luck of the draw that we got the worst possible room. It was next to the laundry room, close to the kitchen and across from the dumpster. We were woken up at 5:47 AM on a Saturday by the trash truck emptying the dumpster which made the entire room shake. When I spoke to the front desk they told me they had no other options for us to change rooms which was disappointing. The actual room was dated and bathrooms need updating. Buffet breakfast in the morning was nice and grounds seem clean but unfortunately will not be coming back.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Jenna, Thank you for taking the time to let us know about your recent stay. We were saddened to learn that your experience with us at the Seacliff Inn was not all that you hoped for. We are terribly sorry about the noise you encountered while staying with us -- we certainly want our guest to be comfortable and get a good night's rest at our place. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Best wishes, Management

"Great stay for family and convenient location for necessities"

4
01/10/2018

Great family hotel. Breakfast was good and grounds were beautiful. We asked for a rollaway bed and got it without a problem. Lots of families stay here and so it was great to have other kids around. I was hoping this would be closer to the beach but it was not. If it was, no one told us how to get to the beach from the hotel. Would have been nice if the front desk mentioned it. Other than that, was good for us. We just wanted a hotel to stay close to (better yet, on beach grounds) and in Aptos. We felt safe. Kids loved the beautiful koi pond.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear judinski2017, We're so glad to hear that you enjoyed your stay with us! Thanks so much for your compliments about the breakfast, beautiful grounds and Koi pond, we really appreciate them. We apologize the front desk did not mention that we were a short walk to the beach. We really hope that you will be able to come and stay with us again next time you're in Aptos/Santa Cruz. Wishing you safe travels and fun experiences, Management

"Convenient and beautiful grounds"

4
20/09/2018

The hotel is okay for a BW - the sheets aren't high quality and there is no microwave in the room. The bathroom is outdated - but functional. The grounds are GORGEOUS and they're walking distance to the beach and Starbucks and local shops.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Annamaria A, Thank you so much for your response and feedback! We are so happy you enjoyed our location, and landscaped grounds are always a treat. We look forward to having you stay with us again in the future! Hope to see you soon! Management

"Very nice!"

5
17/09/2018

It was well maintained, the entire grounds smelled clean, and was quiet and private. I enjoyed having our own balcony on ground level that was not enclosed. The vreakfast was delicious and all the staff members were professional and friendly.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear jodijewell, It's always a pleasure to read reviews like this one! We are delighted to know that your stay at the Seacliff Inn has been pleasant, and we highly appreciate your compliments regarding our grounds, hotel, and complimentary breakfast! Hope your next visit to Aptos/Santa Cruz is sooner rather than later, and that we'll have the pleasure of hosting you again. All the best, Management

"Affordable getaway, great food, centrally located"

5
08/09/2018

This is the third year we've visited this location. It has a perfect location for hitting California coast tourist attraction. Nearby is Santa Cruz, the Monterey Bay Aquarium, and Carmel, all within short driving distances. We also like it for the excellent beach near by, Seacliff Beach with it's extensive camper parking lot. The lot is about 1 mile long filled with very friendly campers who often have table out displaying art work, books, etc. The main feature that keeps us coming back is the Severinos restaurant right on the premises; Excellent food and a truly wonderful free morning breakfast. The wait staff is outstanding, keeping all the tables clean even when children are out of school. Rooms are clean, neat, well appointed and generally have nice views. The grounds and landscaping are beautiful with a pool and easy to navigate pathways Highly recommended! Be sure to visit sites mentioned above as well as the Mission at Carmel and the Beach in Capitola.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Voyage782306, It's our pleasure to have you visit with us at the Seacliff Inn. We are elated you had such a wonderful experience and thank you for taking time to write such a great review! We appreciate your kind words regarding rooms, location, restaurant, and complimentary breakfast. Comments like yours make us proud to belong to the team at the Seacliff Inn and you encourage us to keep working to maintain and improve the excellence in service. We do look forward to having you back and thank you for recommending our hotel! Best wishes, Management

"Nice Family Weekend Get Away"

5
08/09/2018

We went on a last minute labor day weekend family trip to Santa Cruz. We were pleased to stay at Best Western. We've stayed at BE Hotels before and were always happy with our stay. This loaction was new to us and we really liked it! We loved the coi pond and the beautiful grounds. Wish the jacuzzi was a little bigger and that pool towels were replenished even at 9:00 PM. But, overall, we had a great stay.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings liv927, Thank you for your recent stay with us and for your feedback regarding your experience. We are so glad you and your family enjoyed your visit at the Seacliff Inn. We appreciate your kind words regarding our location, lush grounds, and Koi pond and cascading waterfall. Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope to welcome you back to the beach again very soon. Warm Regards, Management

"Best Western Sea Cliff Inn"

1
04/09/2018

We really enjoyed our stay at the Best Western Sea Cliff Inn. The overall appearance of the Inn and the landscaping was beautiful. The staff was helpful and courteous. Our rooms were clean and lovely. We especially enjoyed having a little "patio" that overlooked the grounds. We received complimentary drink vouchers that we redeemed in the bar. We were surprised there was a live band which led to a packed dance floor! Lots of fun! The full, hot breakfast with the option of "grab and go" was a feature that would bring us back! We wished we could have stayed longer. We will definitely be coming back.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello storm6766, Thank you for your review and staying with us at the Seacliff Inn. We are very pleased to hear that you enjoyed your stay with us! However, we are not sure why we received such a low rating. I'm sure it was just a mistake. :-) Anyways, we appreciate your comments regarding our staff, location, hotel grounds and complimentary hot breakfast! We look forward to hosting you again here in Aptos in the future! Warm Regards, Management

"Decent enough"

4
02/09/2018

While my husband and I enjoyed our 3 night stay here, we do feel that the following were lacking-the "photo" of the complimentary breakfast, both in the room and on the website was totally false. I have numerous dietary restrictions-could not even eat the scrambled eggs offered, as they had peppers mixed in with them. No bacon, nothing. So we ended up having to pay for our breakfast every morning at various locations. Pool was nice-not heated by any stretch of the imagination. Room was clean-housekeeping was amazing. Bottles of shampoo weren't that big to begin with-and when you have two adults with long hair....well, need I say more? Front desk staff was very nice.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello binksmom92382, Thank you for your recent stay with us and for your feedback regarding your experience. We appreciate your positive comments regarding our rooms, housekeeping, and front desk staff. However, we apologize that you felt the complimentary breakfast, pool and shampoo were lacking. Your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. Thank you for taking the time to review us and we hope that you'll consider us the next time you return to Aptos. Warm Regards, Management

"Beautiful landscape in a quiet area"

5
30/08/2018

We always look forward staying at this particular location. My wife particularly enjoys the surroundings of a beautiful landscape in a quite area. Service is excellent and caring staff. In adition we also enjoy taking a walk to the beach.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings G6093BJroberta, Thank you for your positive feedback, we truly appreciate your continued loyalty! We are so delighted to know that your stay at the Seacliff Inn has been pleasant and we highly appreciate your compliments on our staff, location, and proeprty! We look forward to seeing you again soon! Best Wishes, Management Best Wishes, Management

"Great stay - Great Location"

5
29/08/2018

This was our 4 stay at the Best Western Seacliff Inn so obviously we thoroughly enjoy this property. The location is perfect for access to beach, shopping, freeway etc. The rooms are comfortable and we especially appreciate the use of two separate bathrooms. The beds are also very comfortable. The grounds are beautiful and well maintained.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Kristin, Thank you so much for taking the time out to write such a lovely review about the Seacliff Inn. We are so glad that you chose the Seacliff Inn again for your recent trip and even happier that you enjoyed your stay here. As you pointed out, our location, comfortable rooms and landscaping are just some of the reasons that our guests come back here time and time again. We would be honored if you would stayed with us when you come back to Santa Cruz County. Thanks again! Warm Regards, Management

"Dirty Rooms/Poor Customer Service Front Desk"

1
27/08/2018

The rooms are disgusting, I had to go buy cleaning supplies to clean the two rooms we booked, would not recommend, overpriced and poor customer service from the front desk when I tried to talk to them about the rooms and was told they would give us a full refund and we could vacate the property!

seacliff7500, General Manager at Best Western Seacliff Inn, responded to this review
Greetings JB4643, We were shocked to read this review on your recent stay. Your concerns are important to us and we thank you for considering the Seacliff Inn for your lodging needs. There's never any excuse for a guest of ours to feel the need to clean their own room, and we seriously cannot apologize enough for that. I see that you brought this issue to the attention of our staff, but declined to be moved to another room. We would have been more than happy to move you to a room that was ready for our guests. The rooms you described should not have been registered as vacant and clean. I will be contacting you so we can take the proper action regarding your stay with us, Thank you for your comments, General Manager

"Best Western Seacliff Inn"

5
22/08/2018

The Seacliff is in a convenient Location. The staff were friendly and very willing to help! The breakfast we delicious and very convenient. The setting with the pond is relaxing especially for evening cocktails with friends.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello renem524, Thank you so much for your feedback! We are pleased to hear that your stay was a pleasant one. Thank you for the kind words regarding our property, complimentary hot breakfast buffet, lush grounds and location. Thank you for being such a great guest, and we'd love to see you again soon! Warm Regards, Management

"Perfect Beach Location"

4
16/08/2018

My boyfriend and I were there this last weekend celebrating our anniversary. It was a very enjoyable stay. We had a very comfortable room and the beach was less than five minutes away. We had dinner at Severino's which is part of the restaurant and while the food was average, our server was phenominal. She was very sweet and treated us great. We had a table right next to the dance floor and got a first hand view of local nightlife and listened to a really great band. The breakfast was buffet style, and always fresh. The only drawback to this stay was when we went to the host stand to be seated for dinner at approximately 6:30, there were three employees at the host stand. They continued to talk while we stood there, one girl draped over the host stand basically flirting with the boy behind it. The girl that finally acknowledged us was obviously too busy PAINTING HER FINGERNAILS. When we told her "Two for dinner" her reply was "The dining room is full." I then asked, "Is it full all night or closed?" She looked down at (nothing really, there was no seating chart or waiting list) and said, "Well, no, but it will be a 15-20 minute wait." We informed her that we would like to wait and she huffed a little and said we could sit in the lounge area with no wait. Well, why didn't you just say that to begin with? The customer service from these three was abhorrent. The fact that they could not be bothered to seat us or really even pay much attention, was really what I thought was going to ruin the entire trip. Fortunately, after all of this, our server (I can't remember her name but she was super cheerful and had really long hair and seemed to do EVERYTHING in that place) saved the day and made the experience much better. I think we have found a good spot for my favorite beach stay!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hi Shylene, Happy Anniversary! Thank you for choosing to celebrate your anniversary at the Seacliff Inn. We are overjoyed you loved our property, your server, and location. Although it distresses us to hear that you encountered a few problems during such a special stay. We take comments such as yours very seriously and care about the quality given to our guests and thank you for bringing them to our attention. Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements in the restaurant. We do hope we have the great pleasure in welcoming you back for another visit. Thank you for staying with us and we hope to welcome you back soon! Warm Regards, Management

"Not your typical Best Western"

2
06/08/2018

Stayed here for a night and wasn't very impressed. I will be honest, we didn't have enough time to check out all the amenities. The hotel room was right under/near the staircase and was very loud any time people went up and down. Our room also had a mildew/dingy smell to it. Anyone walking and talking in the hallway could be heard in the room, which was not ideal.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Whitney, Thank you for your recent stay with us at the Seacliff Inn. We appreciate when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvements. Although it distresses us to learn of any shortcoming at our hotel it gives us an opportunity to continually better serve our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope to have the chance to welcome you back in the future to offer the excellent stay you deserve. Kind regards, Management

"learn to clean a room"

2
06/08/2018

Room was not clean when we arrived. Front desk did nothing to solve the problem. The next day when we weren't available between 9-11am for them to clean the room, they didn't bother to clean it at all. Again front desk did nothing.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear bryanharrell, Thank you for taking time to write a review on TripAdvisor. Your concerns are important to us and we thank you for considering the Seacliff Inn for your lodging needs. I cannot express our disappointment enough that we did not meet your expectations for you during your stay. I would like to apologize that the room was not cleaned when you arrived, and that it was not cleaned the next day. We strive for the highest of excellence and it is disappointing to learn that we missed the mark. It was unexpected to read the recent review about the cleanliness of our rooms. As a member of the Best Western franchise, there are rigorous standards that we must comply with and cleanliness of our rooms is the most important factor. Best Western sends an inspector twice a year to ensure that we are up to standards. We are proud to say our inspection scores have always been high. We are listed among the top 20% of all Best Western hotels in the world! Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. Thank you again, Management

"Nice family suite for quick coastal getaway"

3
05/08/2018

As a family of 4 with two teenagers/young adults, it was great to find a "family suite" that had a room with 1 King bed and 2 Queens. There were two bathrooms but only one shower. Pros: The grounds are nice, and the complimentary hot breakfast buffet in the morning is very substantial: eggs, sausage, potatoes, waffles, french toast, oatmeal, cereal, etc. Great value for our hungry family! Cons: The location of our building (the 200s) was not great; we were quite close to the freeway and could definitely hear it all night. The room itself was OK, but bathrooms are certainly dated.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 324juliej, Thank you so much for taking the time to write a review. We really appreciate it, and are pleased that you enjoyed our beautiful grounds and complimentary breakfast. At the same time we are sorry that you found the bathrooms to be outdated and were disturbed by the freeway. Pleased be assured your comments will be shared with the GM and will certainly assist us in our ongoing improvements to our hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. Sincerely, Management

"One of the better Best Westerns"

4
02/08/2018

Lovely hotel. Comfortable, clean. Rooms had patios or balconies. Evening music in the bar. More like a resort. Lots of families. Good location and easy to get to Santa Cruz or Capitola. Would stay again.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Julia, Thank you posting such a great review. We are so glad you and your family enjoyed your visit at the Seacliff Inn. We hope to welcome you back to the beach again very soon. Sincerely, Management

"Best place!"

5
31/07/2018

You can never go wrong with Best Western Seacliff Inn. The best place to relax and unwind after a busy day at work. Room is great, location is very accessible to the freeway, church, stores, gas station. Breakfast is good. The ambience in and out of the hotel is excellent. I will definitely go back. Trust me!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello mialina2006, I can't tell you how much we appreciate this AWESOME review! Thanks for sharing it here on TripAdvisor. It sounds like we really impressed you with our property and all of our amenities. We are thrilled you enjoyed our hotel so much! Please come and stay with us again next time you're in Aptos/Santa Cruz, and thank you so much for being our guest! Best Wishes, Management

"Summer stay"

5
23/07/2018

This hotel is located in the right spot! just a couple of minutes to the beach and a few minutes drive to the Santa Cruz Boardwalk. The accommodations are excellent and clean. We've been staying here for 20 years and make this our summer destination each year. We also take short excursions during the year and almost always book this hotel. They have a complimentary full breakfast and a great restaurant and lounge. The large Koi pond is a bonus!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Mike, Thank you for your awesome review! We truly appreciate your continued loyalty for all these years! We are so happy you had a delightful time at the Seacliff Inn and enjoyed the location, restaurant, and accommodations! Thank you for making us your summer destination and we look forward to your next stay with us! Sincerely, Management

"Best Western Seacliff Inn is a hidden gem"

5
19/07/2018

This is a great property and they have a great staff. The hotel is clean and has wonderful gradens/grounds around the pool. There are attractions and restaurants within walking distance and plenty to do within driving distance.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Larry33_11, Great title, thank you so much for the fantastic compliment! It truly was a pleasure having you with us as our guests and thank you for sharing your experience with others. I know I speak on behalf of our team when I say that we all truly hope to see you return with us in the future and thank you once again for staying with us. Best wishes, Management

"Business stay"

5
17/07/2018

Excellent hotel and value for money. Everyone was very customer focused and the restaurant is awesome! The rooms were very clean and there is lots to do on site including an excellent pool and fitness facilities.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello N1029DPmiked, Thank you so much for your awesome review! Your feedback is essential to us and we truly appreciate you taking the time to share your experience. We are so glad that you chose the Best Western Seacliff Inn for your business trip and even happier that you enjoyed your stay here. As you pointed out, our rooms, restaurant, and staff are just some of the reasons that our guests come back here time and time again. Thank you again for your review and we hope to have an opportunity to welcome you back again soon. Warm Regards, Management

"Family trip"

4
13/07/2018

We spent one night there, Clean room . We got two dobel queen bed , good and very comfortable. Restaurant has nice view and continental breakfast. Good location close to the HWY. 20 mints from 17 mile drive.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Mona, Thank you so much for such a nice review! We really appreciate it, and are so glad that you enjoyed the hotel during your trip to Santa Cruz. We are delighted to hear that you enjoyed your room, our location and restaurant. We look forward to having you stay with us again next time you're here, and thank you again for writing. Sincerely, Management

"Could be a 4-Star"

3
20/06/2018

We stayed one night at this property; on a Saturday. I have Diamond status with the chain. We were allowed early check-in, with out choice of upstairs or downstairs room. The hotel is a complex of buildings. We had a nice corner room, with a view of the garden and swimming pool. The issue was with the door into the building, being at our doorstep. Throughout the night, people were in and out; and each time, the door slams shut. We were unable to have a peaceful night. With taxes, this room was $315. Rooms in the Santa Cruz area are all over-priced. Its a shame we cannot visit our grandson without spending $315 on a hotel for one night. The breakfast was okay; a sit-down restaurant, with a buffet. I would have given 4-stars with a better nights sleep and spending less money.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hi Winequine, We appreciate your business and feedback on our hotel. We apologize you did not have the typical Seacliff Inn experience. We take all comments very seriously and are sorry that your stay was less than perfect. We would like to apologize for the noise you experienced during your stay with us. Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Warm Regards, Management

"Family vacation"

5
18/06/2018

A great hotel, lots of fresh food in the morning for breakfast, nice resturant,laundry facilities on site,outdoor pool and grass area, close to Ralphs and other stores. Very friendly staff. Comfortable beds,clean linen,t.v's in rooms, jacuzzi by pool.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Frankie, Thank you so much for your feedback! We are pleased to hear that your stay was a pleasant one. Thank you for the wonderful comments regarding our hotel amenities, location, and staff. We are certainly a family friendly destination and we look forward to welcoming you and your family back again soon! Warm Regards, Management

"Love this hotel"

4
13/06/2018

Been staying here for 20 years, and still one of my places. Staff is friendly, hotel is clean, the food is great. The location is perfect for visiting capitola. Short walk to beach. Boardwalk is close to. Pool is clean. Love music on the weekends.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Dmontoya9921, Thank you for the kind words regarding our property and for your continued loyalty over the last 20 years! We are happy to hear we lived up to your expectations and that you love our hotel! You've just made all of our days and we thank you, once again, for letting us know. Hope to see you again soon on a return trip to Aptos! Warm Regards, Management

"Pretty good, mediocre breakfast"

3
12/06/2018

Generally good hotel with nice pool and jacuzzi. Mediocre breakfast. Limited channel selection and antiquated interface. For two days now there have been dirty wine glasses on the floor in the hall in front of the room next to me. No one bothers to pick up. At check in they give you a free drink ticket for the restaurant. When I try to use the server always forgets to credit to the bill.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear professor94704, Thank you so much for all of the feedback at our hotel. We appreciate when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvement. We take comments such as yours very seriously and care about the quality given to our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope to see you again when your needs bring you to the Aptos area in the future! Hope to see you soon!

"short stay"

5
03/06/2018

A very pleasant stay. We are locals and need a place to stay while our house was being worked on. This is the place! Everything we needed was here. including a good restaurant , pleasant out door patio with koi to watch, lots of parking!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello William, What a great review - thank you so much! We are happy to hear that we were able to live up to your expectations. We hope your family will stay with us when visiting! Warm Regards, Management

"R & R"

5
07/05/2018

Had a great relaxing stay at the Best Western Seacliff Inn located in Aptos. Loved the entertainment and outside seating for eating and cocktails. Complimentary breakfast is very good. Great to have wi-fi.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello ROX S, Thanks for the wonderful comments! We are happy to hear you enjoyed our live entertainment, restaurant and complimentary breakfast! We hope to see you again soon! Cordially, Management

"Unacceptable experience"

1
05/05/2018

If you enjoy no pool towels, a spa packed with teens, trashy smokers by the pool, music from a terrible cover band that is super audible in your room, and drunk people yelling outside your room at all hours of the night this is your place. Seriously for the money...choose literally anything else. I am super thankful that we only booked one night here, because I doubt I will be sleeping much tonight.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear jenlandia, Thank you very much for taking the time to write this review and share your experiences with other travelers. We are very sorry you did not have the typical Seacliff Inn experience. We would like to apologize for the noise you experienced during your stay with us and there not being any pool towels. We try to make our customers feel as comfortable as possible, and we regret our hotel did not live up to your expectations. Your concerns are very important to us and we thank you for bringing them to our attention. Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements in the hotel. We do hope we have the great pleasure in welcoming you back for another visit. Cordially Management

"A great spot to rest"

4
03/05/2018

Was in Aptos for the funeral of one of my closest friends and was really wiped out.. while this hotel was pretty much a regular hotel.. the Bed was sooo comfy and it had a nice pool.. the free breakfast was a bit grim but you can also order, and pay, from the menu which looked quite good.. i am happy to stay here any time!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Helllo Happydaysssss, Love you user name! Thank you so much for your feedback and for writing this review! We are pleased to hear that your stay was a pleasant one and glad you enjoyed the amenities that we have to offer. Our goal is to give our guests a memorable experience and provide a "home away from home" experience. We look forward to seeing you next time you visit the Santa Cruz area! Warm Regards, Management

"Recovering"

5
01/05/2018

Our group was in need of 3 rooms at the very last minute and the staff was extremely accommodating and provided options on a very busy Saturday at the hotel. As background I called many of the surrounding hotels and not one was able to fulfill my request or give me options. The hotel is located just off the Pacific Coast Highway and there is a very good restaurant on the property. I will submit a separate review for it but I mention it because it was nice not having to leave after a long day and enjoy a very good meal and live entertainment. The room was clean and I (we) had a good nights rest. I'm sorry I didn't take note of the individual names of the staff but I was impressed on how they handle our situation.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear M21Falcon, It's our pleasure to have you visit with us at the Seacliff Inn. Thank you very much for taking the time to write this lovely review and share your experiences with other travelers. We truly appreciate your fantastic comments regarding our staff, rooms, location, and restaurant! We will be delighted to accommodate you again in the near future! Best Wishes, Management

"Leisure"

4
14/04/2018

Like the courtyard view and patio. Great breakfast selection and close to beach by car. Good location to other amenities like Capitola and Santa Cruz. Had dinner at the restaurant and it was very good.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello dengeman1, Thank you so much for your feedback! We are happy to hear you enjoyed our property, restaurant, breakfast and location. Please come and stay with us again next time you're in Santa Cruz, and thank you so much for being our guest! Best wishes, Management

"Spring break with Kids"

5
12/04/2018

My kids and I stayed here on our way to Santa Cruz from Monterey. The hotel is right off of the Highway. Rooms were average, however they have a heated pool, the kids loved. A fish pond with a wooden bridge over the pond, next to the restaurant. The breakfast is above average for continental, it was amazing. We had dinner there as well, by the pond listing to the live band. You forget your at a best Western. Completely family friendly or even suitable for couples. Highly recommend this place.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear dev245, Thank you so much for this lovely review! We really appreciate it, and are so glad that you and your kids enjoyed the hotel during your spring break trip. Thank you for your positive comments in regard to our pool, complimentary hot breakfast buffet, restaurant and live music. We look forward to having you stay with us again next time you're here, and thank you for recommending our hotel. Sincerely, Management

"Phenomenal restaurant"

5
10/04/2018

This is an adorable hotel to stay in however the most important part would be the restaurant. The food is phenomenal and the service is fantastic, Rihanna was our server, as you sit outside and enjoy the quoit pond. My husband and I have spent two meals there on our short one week vacation from Florida. We highly recommend the restaurant at this quaint hotel.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello jpeterson888, We rejoice reading comments like yours. Thank you very much for it! It was our pleasure to serve you and we are so happy you enjoyed the hotel, friendly service, restaurant and our beautiful Koi pond is always a treat. We look forward to having you stay with us again in the future! Hope to see you soon! Management

"Family Friendly Hotel"

5
07/04/2018

We stay at Best Western because we know it's family friendly. We like Best Western Aptos and have stayed there many times because of the area. It's close to the ocean and other things. Our children liked it and now our grandchildren enjoy it as well. They have recently added more upgrades (lobby, pool area and rooms). Overall, it is an excellent value. Good breakfast (free) and Happy Hour has a great steak salad that you can eat poolside. The kids like the Happy Hour hamburgers and fries if you can get them out of the pool.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Penny, Thank you so much for your feedback! We are pleased to hear that your stay was a pleasant one. We highly appreciate your compliments regarding our location, restaurant, and complimentary breakfast! We are certainly a family friendly destination and we look forward to welcoming you and your family back again soon! Warm Regards, Management

"Santa Cruz Boardwalk Trip"

4
05/04/2018

It was a very nice stay! Room is spacious and clean, beds are comfortable, there's a fridge in the room but no microwave; you can get a microwave upon request. Complimentary hot/cold breakfast, which we enjoyed. We will definitely stay again when we visit Santa Cruz/San Jose area!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Maribel, Thank you for your wonderful comments. We are elated that you and your family enjoyed your stay with us and we hope all of you had a blast at the Santa Cruz Boardwalk! We appreciate the compliments about our complimentary breakfast and guest rooms! Thank you again and we look forward to seeing you soon! Best wishes, Management

"Overall comfortable stay"

5
04/04/2018

Whenever I travel, when looking for a hotel I tend to gravitate more toward Best Westerns. They seem to uphold a certain standard of quality that I feel I can count on. I like to think I'm a pretty easy going traveler as well; rooms need to be clean, relatively odorless, and free of bugs and/or pests. This particular stay, like past Best Western visits, was just fine. I visited at the end of March 2018. Check-in was relatively easy. Tip: Make sure you know your license plate before checking in (as they require that information). Room was clean and comfortable. As mentioned in prior reviews, no elevators, but that doesn't bother me at all. I didn't partake in the included breakfast nor the perks I received for being a Premium Member, but I'm certain they would have been very nice. Checkout was just as easy. My only complaint was that the room RIGHT next to the stairwell can be very noisy as people are traveling up and down the stairs. Maybe a flaw in the building design, but besides posting a sign in the stairwell, not really something that the hotel can avoid. If you're a light sleeper and plan to sleep in late, might request a room away from the stairs (or bring earplugs). Wasn't bad enough for me to downgrade the rating. Thanks for a great stay. Will likely return.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear EnrohStyles, We are so happy you enjoy staying with us! Your feedback is essential to us and we truly appreciate you taking the time to share your experience. We appreciate your kind words regarding our guest rooms, and easy check out. We sincerely hope you will stay with us again soon. Thank you for the wonderful review. Best Wishes, Management

"Great place and great value!"

5
02/04/2018

This hotel is very nice with many amenities for a really great price. We stayed for 3 nights and were very pleased. The complimentary breakfast was one of the best we have every had, and consistently good each day. The hot tub was nice and clean and hot and functional. We would stay here again for sure!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greeting Shaan, Thank you for such a wonderful review. We appreciate your comments and are very happy you enjoyed your visit with us. It is very gratifying to know that we met your expectations! We hope to welcome you back to the Seacliff Inn again very soon. Cordially, Management

"Check and double check your reservation and hotel charges"

3
31/03/2018

Check on your reservation before you arrive and also double check the dates while checking in. Their desk staff are careless and make frequent foolish mistakes with dates, but those have big consequences for you the customer. Also be sure to check restaurant charges-- we had a restaurant charge of $79 entered on our hotel bill, but when they put through the credit card charge, they entered it as $97. We won't be back to this BW where we stayed during our home remodel, and neither will we put up guests there in the future.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Golfmom2, Thank you for taking the time to provide your feedback regarding our hotel. It's disappointing to hear that your stay was not up to our usual high standards. We take comments such as yours very seriously and care about the quality given to our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. We again extend our sincere apologies for the issues you encountered and hope that we have the opportunity to welcome her back in the near future! Warm Regards, Management

"Great breakfast and free parking!"

4
15/03/2018

The staff was very friendly and professional. They paid attention to all my requests that I listed in my reservation (higher floor & microwave in room). They also allowed me to check in early the day of, I just had to call the front desk at noon the day of, when the staff arrived. Also, the breakfast is legit including hot items like bacon, sausage, and potatoes. Not just cereal. Also, quality juices, not the cheap boxed kind. I didn't get a chance to eat in the restaurant but the menu had a great variety.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear bnw212 Thank you very much for taking the time to write this review and share your experiences with other travelers and with us. We are delighted to know that your stay at the BW Seacliff Inn has been so pleasant and we highly appreciate your compliments on our breakfast and of course the staff! We hope that we will have an opportunity to welcome you back again very soon. Best wishes, Management

"Average stay. Average hotel."

3
12/03/2018

Great location. Quiet except for the extremely noisy air conditioning/heating unit in the room (ok if you don't need it). Well used rooms and not super comfortable beds. Service staff is very friendly and helpful, but service overall is inconsistent.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear maaritkatariina, Thank you for choosing the Seacliff Inn and taking the time to write us a review on Tripadvisor. We regret to hear that you did not have the typical Seacliff Inn experience. We are saddened reading your comments as this is not the image we thrive for with our beautiful hotel. Thank you for your positive comments about our location and also pointing out areas for improvement. Your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. We hope you come back and visit us again soon! Warm Regards, Management

"Subpar....will be the last visit"

2
19/02/2018

I have stayed at this hotel several times over the last 20 year's. Last night will be the last. Nearly everything about the stay was subpar: cost, customer service, room/building, spa, towels, sheets, breakfast, checkout. First paid for pool view and requested (a month ago) lower floor as we were hoping to be able to walk off patio to pool. The week before I called to remove 1 night from our 2 night visit. Arrive, and the cost of our 1 Sunday night was prorated to 2/3 the cost of both nights. Now I know Friday and Saturdays are more, but why was Sunday $200 if the total for both  Sunday and Monday was only $300? Checked in around 5pm, waited while gentleman ahead of me is given 6 rooms to choose from, majority are down stairs and he wants upstairs. Couple mins later he makes his selection and I'm up. I get assigned an upstairs. I make a second request for a downstairs and am told none are available. Weird as I just heard 4 downstairs offered to man before me. I take room even though it is about $50 more than expected and not as requested. They need a car description, I write it down. Mossing my license plate. She refuses to issue parking pass without it. Its windy and raining at the moment. No offer to have me call it in to her from room. Walk out in rain and crowed parking lot for license plate number( apparently the on site restaurant was having a banquet which left no parking spots up front). Receptionist mentioned quick email checkout for tomorrow and I plan on that. Lug our bags upstairs(hotel does not have elevators), hallway stinks, like 50 year old dirty old smokers house stink. Open room, smell not as bad but still lingering. Call immediately to see if there are other options....told only 1 other room in same building (by same women who just offered previous gentlemen several rooms). Hang up, whatever, its only 1 night right? Room is clean and orderly, just smells. Go to pool, it's February so it's chilly out, spa is luke warm. Dissapointing. Pool towels are glorified cheap hand towels. Decide to go back to room. Water pressure in shower sucks(pretty typical in California hotels) along with the temperature control in room and we were cold from spa and our walk back to upstairs room. Turn on TV. Channels are going in and out of reception. Turn it off. Get under covers to sleep. Sheets are old, thin and pilling, mattress lumpy. Gross. Wake up in the morning and go to breakfast. Its 9am, breakfast ends at 9:30. EVERYTHING is cold, eggs, sausage, French toast. Toaster broken and they ran out of flavored creamer. Go back to room. Its 1055 check out is 11. Grab paper that mentioned quick email checkout. No directions. Check email. Nothing. Go to website and open reservation, no check out options. Call front desk, they immediately put me on hold. I assume they are busy. Wait on hold a few minutes then hang up. It was going to be faster to just check out the old fashion way. Walk into office a minute later, expecting a crowd. Three women are working, only one is actually helping someone. I am the only other person in the office. She asks how my stay was. My face, I'm sure says awful. She says "good?". I say not really. She asks if I am leaving it on the original card and that was that. Took my receipt and left....and will not return. There are much better hotels, and staff in the area.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear TripAdvisor Member, Thank you for taking the time to review our hotel. It is through feedback that we are given the opportunity to improve. Please accept our sincerest apologies for all issues during your stay. We can assure you that we do take your comments very seriously and are disheartened at not having met the standard we aim to deliver. We will be sharing this with our entire team as a learning experience. We value your business and want you to know how sorry we are that you were unhappy. We hope you will allow us to earn your trust in the future by giving us another opportunity to serve you. Warm Regards, Management

"Loved this place!"

5
17/02/2018

Stayed here with my kids, 8 & 10. We found it to be a special place! The koi pond was very cool! My kids loved it. Even in February we were able to swim in the heated pool and use the hot tub. We had dinner at their restaurant and that was great! Our server was super nice. And, breakfast (included) was pretty fab! We will be back!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Keechtower, Reading your review just makes me so happy that we have such lovely guests as yourself, and we greatly appreciate the wonderful words you wrote in your review. Thank you for staying with us and we hope to welcome you back soon! Warm Regards, Management

"Great location, breakfast and room."

5
11/02/2018

Great full hot breakfast included with tasty coffee. Beautifully kept property, neat landscaping and pool area. Bed was comfortable. Nice restaurant and bar on site. Room service is available. Guest computer and printer in lobby.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Lauralee S, Thank you for your wonderful review! It sounds like you had a nice time while staying with us, and we couldn't be happier that you chose the Seacliff Inn! Your description of your stay and the hotel amenities is very detailed and much appreciated! Thank you for your kind comments about your stay. It would be our pleasure to welcome you back to the Seacliff Inn again very soon. Kindest regards, Management

"This is the best Best Western we have ever visited."

5
29/01/2018

Good happy hour. The restaurant has good local fish and the bar and live music gives you no reason to leave to go out any where else at night. Best complimentary hot breakfast buffet with a large variety of choices. We had a blast!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Karen G, Thank you for your wonderful comments regarding your recent stay with us at the Seacliff Inn. We are so happy you enjoyed the amenities and even happier to hear we are the best Best Western you have ever visited! We hope you come back and visit us again soon. Warm Regards, Management

"Favorite getaway "

5
21/01/2018

This was our 4th or 5th stay. We absolutely love it at Best Western Seacliff any time of the year. Always clean rooms, the pool area is great, the breakfast is incredible and we usually eat at Severino's because we like the food and the service is great. The staff throughout the hotel can't be beat!!! We will be back again sometime soon.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings TinaA1234, Thank you for your wonderful comments regarding your recent stay with us at the Seacliff Inn and for your continued loyalty! Your comments give us a wonderful opportunity to encourage our team and let them know they are doing an extraordinary job. We are so delighted to hear you enjoyed the friendliness and attentive service from our amazing staff and all of our amenities. We hope to keep welcoming you back for many years to come! Warm Regards, Management

"Great get away spot"

5
04/01/2018

Beautiful grounds and rooms. Bed was super comfortable. Right off the freeway but we didn't hear any noise. There's a pond and a bridge to walk over. Excellent breakfast. Great place for a weekend getaway. No elevators though!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings Rebecca, Thank you for taking the time to review the Seacliff Inn. On behalf of everyone here, we so appreciated you choosing our hotel for your getaway. It means the world to both myself and the team to welcome guests here day in and day out and ensure that they have a memorable experience. Thank you for your kind words and eager to welcome you both back soon. Warm Regards, Management

"Wonderful staff and wonderful place"

5
02/01/2018

My stay at the best western seacliff inn was amazing. There was nothing I could've asked for differently. I got guided to my tower via employee and map. Was told which side was closer for parking and had a great view of the pool. Front desk was awesome, couldn't ask for a better trip.

"One of our favorite Best Western Hotels in CA"

5
02/01/2018

We have stayed here several times when traveling the California coast. The hotel and grounds are just lovely. From Severino's restaurant, where breakfast is served, you look out over a lovely patio and koi pond with a bridge. The grounds landscaping around the pool are well kept. The location in Aptos is perfect to access Santa Cruz nearby. Had a very restful and enjoyable stay.

"Nice Location"

4
02/01/2018

Nice garden area, fish pond, clean and great food. Staff was pleasant and friendly. Close to ocean and beach. Good security. Shopping near by. Would recommend to anyone. I little pricey for a Best Western.

"Loyal Employees"

5
31/12/2017

We use to stay at this Best Western frequently but haven't for awhile. It was nice to come back and see employees that have stayed with the company. It was even nicer to feel well taken care of by these employees. Overall, it was a very pleasant stay. They have updated the paint, pool area, and carpets.

"Consistently good"

5
24/12/2017

We have stayed at Seacliff Inn a number of times over the past 10 yrs. The service and grounds, rooms have been consistently good. The breakfast, like other BW, is varied and good. It helps to have a good breakfast while on the road and on the grounds. The grounds, rooms are very quiet yet its close to the freeway and services. There are 4? separate buildings which also keeps noise down. The restaurant is very good too.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello awlrr, Thank you for the kind words regarding our property and for your continued loyalty to the BW Seacliff Inn. We appreciate your positive comments in regard to our service, grounds, rooms, and complimentary breakfast buffet. We actually have 6 separate buildings set on six lush landscaped acres. Thank you again for your review and we look forward to having you stay with us again in the future! Warm Regards, Management

"Best Western, Best Stay"

5
18/12/2017

We try to stay at the Best Western hotels where ever we are traveling. The reasons are. Reasonable rates, same comfort in all motels, good free breakfasts, nice pools and hot tubs, friendly staff, and our points give us free rooms. We have stayed in Scotland, Boston, Santa Cruz, Capitola, Mexico, and other locations. We like the continuity of these motels.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Carol, Thank you for the kind words regarding the Best Western chain and for your continued loyalty to the Best Wester Hotels. We are glad you had the chance to stay in our hotel and thank you for the five star review! We hope to see you again soon on a return trip to Aptos! Warm Regards, Management

"don't tell"

5
04/12/2017

this bw is a jewel. i'm not telling. its my secert if i say any more you might investigate my favorite place to stay in the santa cruz area. don't go there stay away it is mine go to Monteray or go home and let your wife cook for you. this restaruant is mine too.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hi Sharon, Lol! Love your review! Thank you so much for your kind words, and don't worry I'll keep your secret safe! We hope that you are able to visit us sooner then later. Have a happy holiday and thank you for being our guest! Warmest Regards, Management

"We LOVE the Seacliff Inn!"

5
29/11/2017

Our family has come to this hotel for the last 15 years, and we love it here. So welcoming and family-friendly as well. The staff is extremely helpful and kind- from the front desk to the restaurant staff and Management. Can't wait to come back!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Kimberly, Wow, thank you so much for the fantastic compliment! We love hearing from our guests-and we especially love hearing from our happy guests! We truly appreciate your continued loyalty for all these years, and all the positive feedback! Please know it will be shared with our staff and management team. We look forward to your next visit! Wishing you safe travels and fun experiences, Management

"Great value a long stone's throw from the beach"

5
27/11/2017

Easy access off the highway here and a 10-minute walk to Aptos's funky, old-time, non chi-chi coast. Spacious room, generous full breakfast you'd pay $15 for elsewhere, nice all-seasons-heated-pool with adjoining hot tub, pleasant little sitting patios outside each room. Much enjoyed our stay and would return in a heartbeat next time we're in the area.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings AndrewOfSR, Thank you so much for the wonderful review and for choosing to stay with us. We are so happy you had a delightful time at the Seacliff Inn and enjoyed all of our amenities! The whales have been real close to shore all year long, it's pretty amazing! We look forward to your next visit! Management

"Wonderful Room"

5
26/11/2017

The room was clean and appeared to have been newly remodeled. All of the amenities worked well. The room was very quiet. The staff was pleasant and efficient. A free breakfast is offered and this is a real benefit. The town of Aptos is very charming. The hotel is easy to find as it is close to the freeway.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear caroldevin, Thank you so much for the wonderful review and for choosing to stay with us. We truly appreciate your positive comments regarding our hotel facilities, staff and location. It is very gratifying to know that we met your expectations! We appreciate all the positive feedback and please know it will be shared with our staff and management team. We look forward to your next visit! Warm regards, Management

"Ye"

5
21/11/2017

We stayed here because the hotels near Monterey were too expensive. Very nice place. The complimentary breakfast was a step above complimentary. The bar/lounge was a bunch of old-Tymers... probably locals. But the room was nice. We had a patio sliding door. The pool view rooms are more expensive but you give up privacy as your patio door faces the pool. Room was pretty clean except for some spider webs. Make-up wipes provided in room along with toiletries. Rooms are a bit small and you can hear through the wall... but not an issue for us. The outdoor decor was really nice. I would definitely stay here again!!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello O5646NPjenniferh, Thank you so much for this fabulous review! We are happy to hear you enjoyed our hotel during your stay. We apologize for the spider webs in your room. Please come and stay with us again next time you're in Santa Cruz, and thank you so much for being our guest! Best wishes, Management

"Nice"

5
17/11/2017

Our go to hotel when we are in Santa Cruz. Easily accessible and central for us. Our family is in Aptos. We love the patios! The place seems intimant even though the grounds are spacious! We'll be back!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings Pat, It's our pleasure to have you visit with us at the Seacliff Inn. We are elated you had such a wonderful experience and thank you for taking time to write such a great review! We appreciate your positive comments in regard to our location and property. We hope you come back and visit us again soon. Sincerely, Management

"Nice stay"

4
15/11/2017

We like staying here, as it is close to our family. Very quiet and good food. My complaint is in general to all the hotels in the area, they are very expensive and I will do more research on the other hotels.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello thomasfF5491EG, Thank you for your recent stay with us and for your feedback regarding your experience. We are pleased that you and your family enjoyed your stay with us! Thank you for your positive feedback regarding our restaurant, and quiet atmosphere. However, we apologize that you felt our rooms were expensive. Our off-season rates, and weekday rates are much more budget friendly. Please come and stay with us again next time you're visiting family, and thank you so much for being our guest! Warm Regards, Management

"Best Service Ever!"

5
13/11/2017

My husband and I rented the conference room to celebrate my 60th birthday. We had a live band, they provided buffet dinner and no host bar. Everything was perfect. The service, the food, the entertainment. You can't go wrong here.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear susangP5524HL, Thank you so much for your glowing review following your recent experience with us at the Seacliff Inn. We are delighted to read that you enjoyed your birthday with us, especially the helpful and friendly service delivered by our team. We want to wish you a happy belated birthday! Once again thank you for your review and we can't wait to welcome you back in the near future! Warm Regards, Management

"somewhat unsatisfied."

3
13/11/2017

Staff not so friendly, room did not get cleaned up after we stated to give us a little more time for us to leave the room, cleaning staff never came back to clean the room. They gave us room next to a room where children were crying at early morning hours, could not get much rest. Breakfast was good

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear anacS190OB, Thank you for your sharing your comments on your recent visit with us. We regret to hear that you did not have the typical Seacliff Inn experience. We are deeply saddened reading your comments as this is not the image we thrive for with our beautiful hotel. We are terribly sorry about the experience you encountered while staying with us. Your feedback is essential to us, and we truly appreciate you taking the time to share your experience. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements. Thank you again for staying with us and hope we'll have another opportunity to host you in the future. Warm Regards, Management

"Visiting Santa Cruz...."

5
13/11/2017

We decided to see the ocean while on a business trip by spending the weekend in Santa Cruz. After booking a hotel in SC, we changed to Aptos for a quieter environment and near the ocean. We were so tired we could not drive to dinner the first evening so ate at Severino's. Great squid steak and lamb! Enjoyed the quiet room with all the right amenities in room to let us rest and enjoy our stay.

"First Time - Great"

5
08/11/2017

I spent one night at the hotel for business, and I´m coming back next year with my wife to spend some quality time together !!! Clean Comfortable rooms Good food Beautiful place Good service High speed internet Pool

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello 445bernardoc, Thank you so much for your response! Your feedback is essential to us and we truly appreciate you taking the time to share your experience. We are so glad that you chose the Best Western Seacliff Inn for your business trip and even happier that you enjoyed your stay here. As you pointed out, our comfortable rooms, beautiful grounds and superior service are just some of the reasons that our guests come back here time and time again. Thank you again and we look forward to welcoming you back soon. Warm Regards, Management

"Hidden gem"

4
08/11/2017

Boy, was this place a sight for sore eyes. We were having a nightmare trying to travel south after leaving San Francisco. There had been an accident on Route 1 with 3 hour delays, then the next day a huge portion had been closed due to new fires in the Santa Cruz area so yet again we had to turn back and go all the way back to Monterey. There were no suitable hotels here as we needed an accessible room for my disabled father. We got lost and ended up in Salinas, nothing here. We ended up driving down random main roads and somehow ended up in Altos and out of nowhere this hotel appeared which had an accessible room. I can't give a review of the restaurant or bar as it was gone 2230 by the time we checked in. The room was nice, clean and comfortable and had a very good accessible bathroom. My dad had his first shower in a few days as we had stayed at a couple of hotels that claimed to be accessible but had bathtubs. This hotel had a walk in shower so he had a decent wash. The hotel has a nice outdoor pool and a very pretty wooden bridge over a gorgeous fish pond. You get a free buffet breakfast here, which was very nice as more expensive hotels I've been to charge a fortune for breakfast. Hotel staff are very friendly and helpful.

"Nice motel but overpriced (as are many motels in the area) for several reasons"

3
05/11/2017

We stayed here in mid October in a family suite (1 king, 2 queens). For the price (around $350), we expected a lot more. Instead we got a better than average motel suite but it was noisy due to the freeway noise - so much so that my husband could not sleep! Also, the room was not too clean - there were hairs and some dirt in the shower/bath which necessitated me cleaning it before I dared to put my toddler in. Plus the drain was very slow so that was disgusting when it came time for the rest of the family to shower. The Master bath tub was a complete waste - an outdated jetted tub with no shower so we were all in the other bathroom for showers. This was room 121 I believe - the 100 block. The next day, the front desk clerk Antonia was very helpful though. She moved us to the 300 block (I think room 329) and offered to have someone help us move. We ended up doing it ourselves. This new room was much better. Furniture/decor not as nice, but at least the room was cleaner (no hairs), and freeway noise, while not entirely gone, much better. Antonia also got us a $50 credit for our trouble which was nice, but we still felt we were overpaying for the noise and quality. The breakfasts were substantial - big hot breakfast buffet which is a bonus if you have a big family. They did keep running out of spoons but had plastic available. The pool was crowded and not heated but a nice plus if you have kids. However, there were no towels when we got there in the late afternoon. The towels looked like dish towels though - they were small! Overall, the Santa Cruz/Aptos area tends to be way over priced for the value of the motels you stay at and this Best Western is the same. However, I would say, it is much nicer than some of those motels near the Boardwalk. Make sure you call in advance and try to request a quieter room if freeway noise bothers you.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear flygal2015, Thank you very much for taking the time to write this review and share your experiences with other travelers. We appreciate your compliments of Antonia, and complimentary breakfast. We are truly sorry for the issues you encountered and that you felt our rooms were overpriced. Although it distresses us to learn of any shortcomings at our hotel, it gives us an opportunity to continually better serve our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. Once again thank you for your review and hopefully we can welcome you back in the near future! Wishing you safe travels and fun experiences, Management

"A lovely stay"

4
29/10/2017

My partner and I were on a family vacation with our three month old, and stayed for four nights. Our room was nice and clean. The breakfast was good and had variety of items. We ate at Severino's the first night and we were pleasantly surprised by the quality of food and we had a great server. You could choose to eat outside by the koi pond which had a waterfall and was beautifully maintained. The pool and hot tub were nice. The reason I'm only giving a four is because we did our laundry on site and the whole time we were there the change machine was broken, and the front desk was also out of change. At one point the washer we were using quit working with our clothes in it and we had to wash them again because they were still soapy. But overall a nice stay.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Diandra H, Thank you for taking the time to post a review about your recent stay with us at the Seacliff Inn. We are happy you had a delightful time at the Seacliff Inn and we highly appreciate your compliments regarding restaurant, rooms, and complimentary breakfast! Please accept our sincere apologies for any inconvenience the washer machine may have caused you. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We really hope that you will be able to come and stay with us again next time you're in Santa Cruz. Wishing you safe travels and fun experiences, Management

"Very Nicely Surprised"

5
16/10/2017

I was in the south Bay area and every hotel was sold out due to some concerts and conventions in town. This place was quite out of the way but had a room so I went there. It was very nice, very peaceful and pretty. Lots of grounds around the center of the hotel, a small fitness center, a fantastic complimentary breakfast in the morning with many options (fruit, muffins, eggs, cereal, tea, coffee, juices, sausage, bacon, breads, etc) and which is all you can eat! I would absolutely stay here again!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear ScottGregory2, Thank you for spending your valuable time writing this review and sharing your experience with other travelers. We are really glad to know that you had a pleasant stay and enjoyed the amenities. Hearing comments like yours lifts our spirits and keeps us providing the best service for every guest. We look forward to welcoming you back on your future visits to the Seacliff Inn! Best wishes, Management

"Great Location, Noisy Rooms"

3
16/10/2017

We chose the hotel because of it's proximity to a nearby wedding venue. It was certainly easy to find, and parking is adequate. Freeway noise is minimal; however a loud band played well into the evening (past 10:30 p.m.), and the housekeeping office just across from our room always had the door open and was very loud with banging equipment and shouting employees. The breakfast was adequate (cheesy scrambled eggs, pork sausages, over-salted cubed potatoes, waffles, pastries and bread), though the staff wasn't keeping up with clearing tables and restocking the steam tables on a very busy Sunday morning. I wonder why they use paper cups for coffee since real flatware and plates are used in the restaurant. Seems wasteful and detracts from the experience. The hotel is a very short distance to the nearest beach, so a great location for a family vacation.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear JillClardy, Thank you for taking the time to post a review about your recent stay with us at the Seacliff Inn. We appreciate your feedback as it's the only way that we can ensure that we are meeting all our guest needs and expectations. We are delighted to hear that you enjoyed our locations. However, we apologize about the noise you encountered while staying with us -- we certainly want you to be comfortable and get a good night's rest at our place. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Best wishes, Management

"Nicer quality motel"

3
16/10/2017

A nicer quality motel along Highway 1, quite adequate for a night 's stay, not much more than that. Generally overpriced for what it is. Definitely not a destination place. If you are looking for a vacation getaway spot, look further.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear SanFrancisco60713, Thank you for your feedback. We regret to hear that you did not have the typical Seacliff Inn experience. Most people find our hotel and destination to be quite beautiful. From our lush grounds, to the dense redwood forests less than a mile away, and miles of open sandy beaches just minutes away, what more could you ask for! Thank you again and we wish you well on your future travels! Warm Regards, Management

"Incredibly overpriced"

1
11/10/2017

I have stayed at this hotel at least thirty previous occasions and am quite disgusted as to how the hotel has changed. This hotel changed many policies this year against the convenience of the guest. For instance a night's stay went from $140 average to $290 a night. The check-in time went from 3 pm to 4 pm, check-out time went fro 12 noon to 11 am. The quality of the breakfast and staff support also went down, I will never stay at this location again.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Stephen F, Thank you for taking the time to leave a review regarding your recent visit to our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are extremely alarmed by your statement. Providing our guests with the best possible hospitality and service has always been our mission. We apologize for the price increase on our hotel accommodations. If you compare us to other hotels in the area, are rates are very competitive and we offer more amenities for your stay. We looked up your reservation and last year you stayed on a weekday. Our rates on weekdays are much lower than high-demand weekend rates. We hope this won't be the last time you stay with us. To take advantage of lower rates, you can stay Sunday-Thursday nights, or anytime from November through April. Thank you again for taking the time to share your experiences. Warm Regards, Management

"mY trip to California"

5
09/10/2017

Hotel was very well kept, rooms were good sizes and quiet. Close to Monterey Bay (10 min walk) and the Pacific Ocean, nice breakfast spread to get the day started. There is a grocery store across the street if you need something.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Amanda M, Thank you for the perfect five-stars and for choosing the Seacliff Inn for your lodging needs. We were very pleased to read that you enjoyed your stay with us, and that our services and facilities met your expectations. It is always our pleasure to receive feedback from our valuable guest as it motivates us to continue to improve our service standards. We hope to have the pleasure of you staying with us again. Cordially Management

"Pretty good place, outside of Santa Cruz"

3
04/10/2017

I'm a frequent visitor to this area, for many years. This is a decent best western hotel with a restaurant and bar on site that locals use as well. There are great restaurants and bars in the vicinity of the hotel as well. The room was clean, and bed was comfortable. The location is great if you want to be in the Aptos area. The pool area is nice (centrally located) but unfortunately we couldn't use the spa, because it was full of algecide, with the foam billowing up the sides. It also smelled. Some guests did use it. The only other complaint is they have construction workers staying at the hotel, and they get off work and drink and smoke on their patios. Quiet by 10pm, but the smoking was a problem. We noticed 5 different hotel guests smoking out on their balconies at once.....this is supposed to be a non-smoking facility. We told the front desk, and they said they'd inform management. One walk through the property, and you'd be aware of it.

"Second time stay even better than the first!"

5
03/10/2017

Came here on New Year's Eve for their celebration package, and had a blast! Great dinner, plus the live music played classic rock really well! Only suggestion is, perhaps allow for a larger dance floor, it was a bit cramped. The breakfast the next morning was good, and we enjoyed it so much we returned in the summer. Came for an extended weekend in June and our room faced the pool area, but not too close allowing for privacy on our 1st floor patio. We'll come back again, since it's so near the beautiful coast side and the quaint town of Aptos!

"Will definitely not be staying there again."

2
29/09/2017

Room had a foul odor. Furniture and carpet had stains. Mattress was old and uncomfortable. The hotel staff didn't bother to ask how are stay was at check-out. The first night we requested am extra pillow and blanket which took over an hour to receive.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Sciabcar, Thank you for your sharing your comments on your recent stay with us. We were very concerned to hear about your experience as this is not the image we thrive for with our beautiful hotel. First, let me please extend my sincerest apologies for the odor in the room and stains on the furniture and carpet. We pride ourselves on the cleanliness of our facility, so it's disappointing to learn that our high standards weren't met. We assure you, your experience was not typical of the high service standards that we pride ourselves on. We are also sorry if the bed wasn't to your liking. Bed types can be tricky because they are all about personal preference. All of our guest rooms have recently been updated with Serta Cheshire III plush pillow top mattresses, a lot of people absolutely love this type of bed but they are not everyone's cup of tea. We take comments such as yours very seriously and care about the quality given to our guests. Your comments will be shared with our management and housekeeping team to ensure this doesn't repeat for future guests. We hope you can consider us again after the experience you had. Thank you again for taking the time to share your experiences. Warm Regards, Management

"Great location and amenities"

4
26/09/2017

2 blocks from the ocean, went running along the ocean. Great centrally located pool for meeting up with other guests. Fun bar, lounge with really great live music. The room needs to be updated, but overall, a fun stay!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hey there annier776, Thanks for visiting our hotel and for taking the time to share your experience. We love that our excellent location worked out perfect for you! We're not going to lie, we love our location too, along with all the other fun, vibrant things you mentioned that we've got going on at the Seacliff Inn. We wish you all the best with your travels in the future and we hope to see you again soon! Best Wishes, Management

"Best Place to Stay"

5
25/09/2017

Clean rooms and beautiful grounds, helpful and friendly staff, and excellent complete free breakfast. You can't go wrong with this place. I highly recommend Seacliff Inn and I was just super impressed with the hard working staff. You don't see service like this anymore.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello palmtreeheaven, Thank you so much for your thoughtful review! We are so happy you enjoyed our friendly service, clean rooms, complimentary breakfast buffet, and our beautiful grounds are always a treat! We look forward to welcoming you back at the Seacliff Inn and thank you for recommending us! Hope to see you soon! Management

"Fun recreation"

5
22/09/2017

Great, beautiful place inside and out. Everything you need at the hotel. Beautiful koi pond and grounds. Exceptional decorations and lighting inside and out. Close to hwy 1 access. Nice breakfast. Clean rooms and very helpful staff.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings 641vickiev, Thank you so much for your excellent review. You took the words right out of my mouth! It sounds like you had a nice time while staying with us and we couldn't be happier that you chose the Seacliff Inn! We are thrilled to see that our lush grounds, complimentary hot breakfast buffet, staff and location exceeded your expectations. We look forward to seeing you on your next vacation. Warm Regards, Management

"Good stay"

4
22/09/2017

Good location - perfect for the super area of west coast California. Good and clean hotel. Food was very good in the restaurant. In fact locals eat there all the time. Very good trip. Hotel room was good.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear T8253KFandrewc, Thank you for your wonderful review! We are so happy you had a delightful time at the Seacliff Inn and enjoyed our location, hotel, and restaurant! We appreciate all the positive feedback and look forward to your next visit. Wishing you safe travels and fun experiences, Management

"Home away from home, very comfy"

5
20/09/2017

Been staying here for almost 20 years every monday on business. I would not consider any other place because this place is perfect, free drink after a long day, great food and pricing, fantastic breakfast...well maintained landscaping and pool.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Dean, Thank you for the kind words regarding our property and for your continued loyalty for all these years. We are happy to hear we always live up to your expectations and that you regard our hotel your “home away from home”. You've just made all of our days and we thank you, once again, for letting us know. Hope to see you again soon on a return trip to Aptos! Warm Regards, Management

"BW Aptos"

5
18/09/2017

Great place to stay while on business or for pleasure. Great location, many amenities, and superior service. Friendly staff at the ready. Always comfortable and happy to stay there. Can't say enough good things!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Dale C, Thank you for your fantastic review of the Seacliff Inn! It has been our pleasure to have served you during your recent stay with us and we are highly anticipating your return! We appreciate your praise regarding our staff, location and overall experience. We look forward to welcoming you back at the Seacliff Inn! Warm Regards, Management

"Beautiful landscaping and great restaurant/bar on site."

4
18/09/2017

This place is a little more than other but having the atmosphere of the restaurant and lounge is great. The landscaping around the pool is so pretty. Pretty pond near outside eating area. Very surprised once you check in and see what's behind it all!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear paulabO1446FJ, Thank you so much for your review of the Seacliff Inn. We appreciate your positive feedback in regards to our hotel and atmosphere. We apologize you felt the room was pricey. We encourage you to join our email club on our website for all of the latest specials and discounts! Once again, thank you so much for your review; we look forward to seeing you again soon! Warm regards, Management

"What you'd expect"

3
15/09/2017

We spent a night here as part of a group of guests for an offsite wedding. Pick up and delivery van service made the decision easy. This was a higher end Best Western, with lovely grounds, right off the highway. Small low-rise buildings with hotel rooms, parking behind each, beach nearby, self-serve breakfast.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello PickyEditor V, Thank you very much for your review of our hotel. We are glad to hear you enjoyed our grounds and convenient location. We wish to see you again in a near future. Warm Regards, Management

"Great place to stay!"

5
14/09/2017

Plush grounds, pretty koi pond over bridge near pool and great restaurant. Morning breakfast buffet is better than most. Open until 9:30 Lots of toppings for oatmeal, my favorite. Also order from the menu. During and after buffet. Full service hotel. Beautifully lit at night. Nice people. Good locale. Good service.

"Gateway to the beach"

5
14/09/2017

This place was fantastic and is the closest to the beach and great dining in the restaurant. They have live music. Great food and wonderful staff. We went to the beach and came back to the hotel and had dinner. It was great. Happy hour is awesome.

"Lovely Find"

4
12/09/2017

We were wine tasting in the Santa Cruz Mtns. and found the BW Seacliff to be within a reasonable distance. Besides being relatively close to wine tasting in the redwoods, you are close to costal towns like Capitola. The rooms were good quality but the Koi pond and landscaping were quite enjoyable. It was pleasant sitting outside for breakfast, happy hour and dinner.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello L1637RPjamess, Thank you for your review and staying with us at the Seacliff Inn. We are very pleased that you found our hotel and enjoyed your stay with us! We appreciate your lovely comments regarding our location, guest rooms, hotel grounds and restaurant! We look forward to hosting you again here in Aptos in the future! Warm Regards, Management

"Wedding Weekend"

5
10/09/2017

A great hotel that sets the standard high! Our family completely enjoyed our stay here. Everything was just perfect! Amazing staff, excellent breakfast (best we've seen) and beautiful pool and property!! Thank you all!!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Robert, OMG! What an amazing review! It was a true pleasure to host your stay during your family's wedding weekend. We are so happy to hear about the details that made your stay a memorable one. We aim to please all guests during their stays with us and are very pleased you found our amenities and team to be so impressive. We can't thank you enough for sharing your experience with the world and would love the opportunity to welcome you back to the Seacliff Inn in the future. Best Wishes, Management

"Large room, nice patio adj. to pool"

4
08/09/2017

Comfy beds! Large desk and coffee/vanity area. Convenient night lights. Small bathroom. Relaxing breakfast restaurant/patio area. Very clean. Lunch poolside was very good as well. Room service was available.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Giannakatrine, Thank you very much for taking the time to write this review and share your experiences with other travelers. We are glad to hear you enjoyed your overall experience at our hotel. We hope you choose us again in your future travels! All the Best, Management

"Wedding in town"

4
05/09/2017

Very nice stay at nice hotel. The staff was very attentive to all of our needs and overall we had a wonderful experience. We were in town for a friend's wedding and the Seacliff was perfect for us. Being close to the beaches was a big plus and one we will not forget.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Razor11111, Thank you so much for your thoughtful review. We really appreciate it, and are so glad that you enjoyed the hotel during your friend's wedding. Thank you for your positive comments in regard to our staff and location. We look forward to having you stay with us again! Sincerely, Management

"Resort with special amenities near the beach"

5
05/09/2017

.Large rooms with terrace .Restaurant and snacks/drinks at the pool .Great breakfast .Complete TV, online, and WiFii service .Plenty of parking .Great location; walk to stores/gas stations/bank, restaurants .Short walk to the beach

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello robertsL678PE, Thanks for visiting our hotel and for taking the time to share your experience. We appreciate your compliments on everything from our great complimentary hot breakfast buffet to our location. Our door's always open if you find yourself in the area in the future! All the Best, Management

"Excellent stay"

5
30/08/2017

We stayed for two nights in August with our 2 yo son, and the only we can say is that it was an excellent stay. When we arrived for check-in, a friendly and helpful person in the front desk welcomed us and did the process very quick. We were informed of all the services in the hotel, and helped us with a couple of doubts. Room was spacious, with comfortable beds, coffee machine, refrigerator, safety box, LCD TV... but the most important, and this is the main highlight of all the facilities in the hotel, was the cleanliness. Spotless. In addition, this is a very quiet place, where it's difficult to hear any loud sound. Parking just at the door of your room, perfect wifi signal everywhere, and tasty and varied breakfast. Our little son loved breakfast sit close to the water where he could see the fishes swimming. One morning, as it was a little bit cold, without ordering it, they brought a stove to keep us warm. Great detail that makes this place even better (if possible). This hotel has its own restaurant (Severino's). We had dinner here one night, and it was simply delicious, with great service and great food as well. They offer a self-laundry service that it was very convenient for us, as we need to wash some clothes for the child. Very clean and well manteined. Beautiful swimming pool, but we did not swim there finally (not time enough for everything). If staying in the area, is the perfect place to explore it. You are close to the beach, 10 minutes driving to Santa Monica, or 30 minutes to 17 mile drive, for example. I would like to highlight the kindness and symphaty of absolutely all the staff. They made our stay from great to excellent. I would repeat again without any doubt.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello PezFish, Thank you for your kind comments and review on our hotel! We are delighted to learn that you had an excellent stay with us, enjoying our convenient location, dining, comfortable rooms, complimentary breakfast, and experienced wonderful and friendly service. Our staff are honored by your kind words and are happy to know that they could make your stay special. We certainly hope to welcome you back again very soon! Warm Regards, Management

"Excellent Hotel - Great for Whale Watching nearby !"

5
28/08/2017

We booked this hotel to stay overnight prior to visiting the Monterey Bay Aquarium which is just a 30 min drive away - We wish we could have stayed longer ! The rooms are arranged in blocks around a pool area, each block being two stories. Some rooms face the car park, whilst others overlook the pool - All have a patio or balcony. If you have issues with stairs book a downstairs room as there is no lift, however you can park your car right outside making carrying luggage easy. The hotel restaurant has a 'Happy Hour' in early evening, and you can sit either inside with windows overlooking the pond with Koi Carp in, or on the terrace next to the pond. The swimming pool and hot tub are great and just a short walk to the room. Over the road is a gas station and several shops, and just a short drive away is Aptos Beach which was very clean with free parking. It was here that we saw our first whale which was just off shore. We also got to see Pelicans and other birdlife. This is a great hotel in an great location - We hope to visit again one day !

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear EGCBSte, Thank you so very much for taking the time to write your review of your recent stay at the Seacliff Inn. It was a pleasure to have you stay with us and we are delighted that you enjoyed your time with us. We all truly look forward to welcoming you back soon. Kind regards, Management

"Award winning Santa Cruz area"

5
27/08/2017

Great place. Great food, service and accomodations.Very close to the breach. Quiet quant coastal town . I have referred several people to this hotel and no one has been disappointed. Ideal for all travels. Business, leisure, friends, family, couples or solo.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello marybB8126RE, Thank you for such a wonderful review. We appreciate your comments and are delighted that you enjoyed your accommodations and all the amenities we offer. This is the type of experience we strive to create for each and every guest, and it is wonderful to know that you enjoyed every aspect of your visit. We look forward to welcoming you back at the Seacliff Inn and thank you for recommending us! Warm Regards, Management

"Just what we needed!"

4
24/08/2017

The Seacliff Inn has a great/friendly staff and exudes a welcoming attitude from top to bottom. Just what anyone needs for a weekend away or just a break from hustle and bustle a block from the Monterey Bay!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Michael H Thanks for visiting our hotel and for taking the time to share your experience. We're always glad to provide a relaxing escape for our travelers, and thrilled to hear that our courteous staff was able to make your stay an even more pleasurable one. Thank you for being such a great guest, and we'd love to see you again soon! Warm Regards, Management

"A good choice with the budget in mind"

5
23/08/2017

A great stop for a visit to college or Santa Cruz . We loved the restraunt food. The coy pond is fun for the family and the pool is a decent size for swimming. The staff was friendly and the breakfast was good

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Shane S, Thank you so much for this fabulous review! We are happy to hear you enjoyed our property, restaurant, staff and location. Please come and stay with us again next time you're in Santa Cruz, and thank you so much for being our guest! Best wishes, Management

"nice hotel"

4
22/08/2017

This is a very nice hotel. Beautiful grounds, nice staff, overall very clean. Beds were a little hard and springs creaked but overall nice stay. We have stayed here before and will probably stay again if in the area.

"Best Western Seacliff Inn"

5
21/08/2017

I stayed at the hotel for while in the area for work. It's a very good hotel and great value for the price. The restaurant and patio were a great place to spend the evenings. The hotel has close proximity to the state park and the beach for walking / hiking.

"WEEKEND AT SEACLIFF INN"

5
20/08/2017

The Seacliff Inn provides quality service by a helpful staff. It is located in a lovely area a half mile from Seacliff State Park and minutes from Santa Cruz and Capitola. Excellent buffet breakfast . Nice pool and a pond with fish.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello RODNEY F, Thank you so much for your kind words and lovely review! We're happy to hear everything was so enjoyable. We appreciate your wonderful comments in regards to our location, complimentary breakfast, grounds, and especially our staff. This is something we pride ourselves on and comments such as yours only encourage us to make an already brilliant work force develop even further. We hope to see you again soon! Warm Regards, Management

"Dingy"

2
16/08/2017

This hotel is located in the beautiful city of Aptos in Santa Cruz County about a 1 - 2 miles from the beach. There are very few hotels in this specific area of the city, so they seem to be able to charge what they want for the mid to low quality rooms. The carpet was old and dirty, the bathrooms are dated, and the patios facing the parking lot are dark and dirty. Additionally, the front desk staff seemed rather indifferent to questions. As someone that travels quite a bit, I would look at different brand hotels, outside of this city, during my next stay.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Summer, Thanks for your feedback on your stay. We are terribly sorry that we failed to meet your expectations. We take great pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you, and hope you will try us again in the future. We're always making improvements to the property and working to make the guest experience better than ever before. Warm Regards, Management

"Clean, Great service and Amenities!"

5
14/08/2017

Such a good find! Checked out of the most expensive resort in the area due to filthy ocean view suite accommodations, and into a totally remodeled, clean, fresh room which was very comfortable. Free wifi, parking, amazing full breakfast, generous happy hour and friendly service, was so appreciated. The on site restaurant, Severino's, had very good food and outside dining by the koi pond was a plus. Our room had multiple phone chargers, nightlights, sterilized remote tv control system, nice patio with pool view. Would definitely stay here again and recommend it to everyone.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear raes66, Thank you for choosing the Seacliff Inn for your stay in Aptos/Santa Cruz and for sharing your experience with us. It fills us with great pride and joy knowing that you enjoyed your stay so much. We highly appreciate your compliments on the restaurant, rooms, breakfast, amenities, and staff! We sure hope we will get to see you again in the future! Best regards, Management

"Massively overpriced"

2
14/08/2017

A 2 star hotel at a 5 star price. Old carpets, good pool and location. Gouged on price in August, since it looked worn, slightly dingy and had the amenities you would expect in a Motel6, not a place that costs $320/night. Old carpets and dingy paint. Adequate breakfast and service.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear robertcC5690JV, Thank you for your feedback on TripAdvisor. We are sorry to hear that you assessed our hotel as overpriced and that you did not entirely enjoy your stay. We were surprised to hear this feedback, since most of our guests say our hotel is updated, clean, fresh and comfortable. Nevertheless, we are constantly making improvements to our facility and recently updated the carpets in our rooms. Once the peak season is over we will be installing new carpet in our hallways, among other projects. If you compare us to other hotels in the area, our rates are very competitive and offer more amenities for your stay. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Best regards, Management

"Get together with family"

5
12/08/2017

My wife and myself are always very pleased with this hotel. This time around it was more expensive because that all there was available but we were very pleased with it. The hotel staff is always very attentive.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear G6093BJroberta, Thank you for taking time to post a review on TripAdvisor and for being such a loyal guest! We appreciate your positive comments in regard to our staff and hotel. We work hard to make our guests feel at home and when we succeed it is a wonderful feeling. We look forward to seeing you again soon! Warm Regards, Management

"Wonderful but very pricey!"

5
09/08/2017

We love Seacliff Inn. Not sure we can stay again, the rates were raised by about 1/3 from our stay two years ago! The amenities are good for families with children, and family groups. This was our second family trip to Seacliff Inn. It feels safe for the children, the grounds are lovely.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 769kayn, Thank you so much for your excellent review! It sounds like you had a nice time while staying with us and we couldn't be happier that you chose the Seacliff Inn! We apologize for the price increase on our hotel accommodations. If you compare us to other hotels in the area, are rates are very competitive and we offer more amenities for your stay. We hope this won't be the last time you stay with us. Please try to visit our hotel during the week or off season for lower rates. We hope we'll have another opportunity to host you in the future! Warm Regards, Management

"Getaway by the sea"

4
09/08/2017

Good place to stay for a getaway by the sea. Staff did a good service check in/out. Restaurant was excellent. Good food. Buffet breakfast was satisfying. Great amenities. Will definitely come back for additional days. :( no TV signal in the room

"End of summer vacation"

5
09/08/2017

We love this hotel and come several times a year. The staff is friendly, location is perfect and the free breakfast is better than most. The facility is kept spotless and the rooms are comfortable. This is a great spot for families.

"Great place to stay"

5
09/08/2017

This Best Western is one of the better hotels I've stayed out. The staff is very helpful, the restaurant (Severino's) is excellent. Overall my experience at this hotel was awesome! I would highly recommend this hotel.

"Absolute perfection"

5
08/08/2017

We were overwhelmed with delight at this hotel. Spacious rooms and grounds, clean, lush with plants, quiet, family friendly, outstanding restaurant and breakfast buffet in morning. The beds and linens are fantastic.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 233jillm, Thank you for taking the time to leave a review of your recent stay at the Seacliff Inn. We're so pleased to hear you enjoyed your time with us and appreciate your detailed comments about the quality of our beautiful facility, guest rooms, lush grounds, as well as our outstanding restaurant. Thank you also for mentioning the quality of our beds and linens. We look forward to welcoming you back again in the future! Warm Regards, Management

"Highway 1 trip"

5
03/08/2017

Great place just a few miles south of Santa Cruz. Great location; easy access to Hwy 101. Very pleasant staff; the hotel grounds were immaculate. Dined in lounge/bar 2 nights and service/food were great. King room was spacious and clean.

"Location"

5
27/07/2017

The Best Western Seacliff is adjacent to Hwy 1 and across the street from Seacliff Beach. The amenities are good and the Hotel is clean. The complimentary breakfast was nice with options for outside or interior dining. The restaurant food is very good and a full bar is available even for breakfast drinks if one desires.

"Family beach getaway"

5
26/07/2017

The hotel was a great location near the beach & not too far from Santa Cruz Boardwalk. The breakfast was way better than continental offered elsewhere & the beds were super comfy and rooms were clean!

"Disatified Stay"

3
26/07/2017

I stay here often. It is perfect for my business trips in the area. No frills, but clean, comfortable beds, free breakfast, and generally a helpful staff. This time was a bit different. In the middle of my stay they informed me that I would need to transfer rooms and my rate would more than double. Without previous notice of the rate change, they then informed me that they could easily book the room at that rate due to some large event that was occurring in the area.

"Pleasant experience"

5
26/07/2017

We four (parents and two near-adult teenagers) enjoyed two nights here during the busy vacation season. The rates were reasonable and the hotel was easily accessible to the freeway. Though full of vacationing people who were enjoying themselves, there was no inconvenience due to noise or service. The breakfast room was nearly full during the entire breakfast time, but there was never any lack of coffee or food. The food was well prepared and quite tasty considering the situation. The attendants provided excellent service in keeping the tables bused and serving dishes filled. We'd stay here again.

"Not as good as usual"

3
22/07/2017

Room not completely cleaned. eg dusting, mirrors, dirty dishes by pool too long, great family place but still should be kept up.Beds in our room had no support, great location for Boardwalk & pool time..perhaps clean hot tub during day instead of once, lot of dirt in it

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear F4521TQjeans, We are so sorry that you were disappointed with your visit on this occasion and for the issues you experienced. We appreciate you bringing them to our attention. Your feedback is really valuable to us. As you have expressed, this is definitely not what I would consider to be a satisfactory or regular experience. My team and I will be putting together an action plan to address the issues you have highlighted. Hope to see you again soon Warm Regards, Management

"peaceful"

5
15/07/2017

I was so impressed with the grounds, I loved all the plants and flowers. It was so relaxing to walk around. We stayed there for a Volley Ball Tournement. A must do while you are there is eat at Burgers Oh MY! Best food ever and it is not far from this Best Western

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 111lilyb, Thanks for visiting our hotel and for taking the time to share your experience. We're always glad to provide a relaxing escape for our travelers, and we are thrilled to hear that our environment made your stay a pleasurable one. Your right about Burger, I get the Chuck Norris when I am there and love the selection of 40 craft beers!Thanks again for your time, and we'd love to see you again soon! Warm Regards, Management

"Very nice hotel within a mile or so walk from the beach"

5
15/07/2017

Nice, clean, well laid out property. Perfect, centrally located heated pool. The restaurant has a large outdoor patio and a large koi pond with waterfall. The free breakfast is good and the overall cost is reasonable. We only stayed 1 night but if I were travelling with my kids, I would think they would love the pool and with the layout it would be very convenient to go back and forth to the pool and restaurant and pretty much any room. The grounds are well maintained and if I didn't know any better, I would have easily believed it was a more expensive resort. We were there on July 6th and while the weather wasn't very hot, the place had guests but was not very crowded at all making for a more pleasant experience.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Mike, Thank you so much for your feedback! We are pleased to hear that your stay was a pleasant one. Thank you for the kind words regarding our property, complimentary hot breakfast buffet, lush grounds and location. We are certainly a family friendly destination and we look forward to welcoming you back with your kids next time! Warm Regards, Management

"Excellent service and location "

5
15/07/2017

I am an Elite member of Best Western Rewards as well as a Gold member of Hotels.com. I had a few free nights to redeem from my rewards with Hotels.com and decided to use them to book this hotel for my 2 night stay in Aptos. I booked and paid for a separate room for friends as well. The price is definitely a bit steep due to the Santa Cruz beach area and less than a mile from Seacliff State Beach. If you find a hotel less than $200 in the area it will be a run down motor lodge motel. Not too many good chains so the Best Western was the best choice that included balconies and patios for all rooms. The landscape is dreamy and garden like, including a koi pond with wooden bridge. I recommend a second-floor room because the first floor patios are completely open with no fenced off privacy as other guests walk by. I had the Jr Queen Suite that included a microwave where as the 2 queen standard room for my friends only had a mini fridge. If you're a Best Western Rewards member you may receive two $5 off coupons for drinks in the hotel bar. The bartender was awesome and made perfect drinks. Best time is 3-6pm for happy hour specials. Checkin staff were friendly and helpful. This hotel is spread out in 6 buildings that circle the courtyard. They all require your key card for access which makes this place extra safe. Exterior stairs for each as there are no elevators. The "no view" room options overlook the parking lot but offer more privacy for your balcony and patio. Pool view overlooks the pool and courtyard. Building 1 and 2 have highway noise if you're facing the parking lot. Morning buffet breakfast was better than most hotels offering better quality hot food. The Serverino's restaurant in the lobby is also open for breakfast, lunch, and dinner as well as room service ordering. Overall the rooms are a tad smaller than other Best Westerns but I would definitely return on future trips. I've uploaded a few pics of the Jr suite.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Jason, Many thanks for sharing such inspiring feedback on TripAdvisor following your recent stay with us. Our goal is to make your stay at the Seacliff Inn as comfortable as your own home. Our valued Elite members of Best Western Rewards do indeed enjoy a host of additional benefits and we are delighted that you appreciated the complimentary drinks. Thank you for highlighting the efforts of our team, I will be sure to share your feedback with them to further reinforce their efforts. Thank you once again for sharing such kind and detailed feedback. Meanwhile, the team and I are looking forward to welcoming you both back soon for another great stay. Best regards, Management

"Noisy and dirty"

1
14/07/2017

There is that plays loud dance music until 11:30 at night. Some people like to go back to their rooms and continue the party like our neighbors did. They finally stopped at 1:30 a.m. when I got up and asked them to keep it down. We had four people in our party but they gave us only three bath towels two of which had hair in them. The extra blanket also had hair in it. Not worth the money for the quality of product they provide. Save yourself the trouble and stay in Monterey or Santa Cruz.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear tyronneh491, Thank you for taking the time to share your comments on Tripadvisor and we sincerely regret that your experience was not up to your expectations. We were concerned to hear about your recent stay with us at the Seacliff Inn. We appreciate when guests take the time to share their experiences. Although it distresses us to learn of any shortcoming at our property, it does give us an opportunity to better serve you. Our guest opinions deserve our greatest respect and we are very proud of receiving most of the reviews with a high rating on our establishment. I cannot express our disappointment enough that we did not meet your expectations for you during your stay. Our deepest and sincerest apologies for the noise you experienced during your stay with us. On sold out summer weekends, we have a number of vacationing families and wedding parties enjoying the live entertainment. Again, we're truly sorry for this disruption and inconvenience. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Best regards, Management

"Visiting family in the area"

5
12/07/2017

This was our second time to stay at the lovely BW Seacliff. The grounds are particularly lovely. I enjoy walking around and enjoying the flowers. The rooms are comfortable and quiet. The connecting restaurant is wonderful and is also the venue for the complementary breakfast.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Jane, Thank you so much for your wonderful comments. We are delighted you enjoyed your time with us and we thank you for your kind words regarding our lush grounds, rooms, restaurant and complimentary breakfast. We really hope that you will be able to come and stay with us again next time you're in Santa Cruz. Wishing you safe travels and fun experiences, Warm Regards, Management

"Great Place"

5
11/07/2017

Hotel is clean and has a great staff. We ordered quite a big order for room service and they were quick and food was great. Location is great as it's close to beach, stores and bank. Will definitely recommend this hotel to family of 6.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hi sandradG8048WT, Many thanks for taking the time to share your lovely comments of your recent stay at the Best Western Seacliff Inn. It's nice to hear you enjoyed your stay at the Seacliff Inn! We appreciate your positive comments in regard to our staff, guest rooms, and location. Thank you for recommending our hotel and we look forward to your next visit! Warm regards, Management

"Unhappy"

3
10/07/2017

Not enjoyable on this trip. Cigarette butts on our patio made it impossible to enjoy the beautiful weather in Aptos, California. People walking around smoking was definitely not healthy to breathe. Not good

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Sandra, Thank you for your sharing your comments on your recent stay with us. We were very concerned to hear about your experience as this is not the image we thrive for with our beautiful hotel. First, let me please extend my sincerest apologies for the cigarette butts on the patio. We are a 100% non-smoking property and do our best to enforce this policy. We pride ourselves on the cleanliness of our facility, so it's disappointing to learn that our high standards weren't met. We are strongly committed to our efforts to be known as a clean and comfortable hotel. We sincerely apologize for your disappointment with your stay. Your comments will be shared with our management and housekeeping team to ensure this doesn't repeat for future guests. We hope you can consider us again after the experience you had. Thank you again for taking the time to share your experiences. Warm Regards, Management

"Very Nice Hotel"

5
10/07/2017

I had a short stay at this hotel, but was extremely pleased with everything. I look forward to returning for a longer stay! The room and grounds were very clean and the patio area nicely landscaped. I very much enjoyed my stay.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Jules2121_12, Thank you for taking the time to share your experiences with us. We are so happy to hear that you enjoyed your stay at the Seacliff Inn! Thank you for appreciating our beautiful gardens, and the cleanliness of our rooms. We look forward to welcoming you back soon for a longer stay! Warm Regards, Management

"Nice overnight trip."

4
10/07/2017

Decided to get go to cool coast for a quick overnight trip. Happened to see this place on the BW app. What an unexpected surprise. Thought it was pricey but it was a very nice setting with a restaurant on site. Greatservice and our meal was delicious

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Susan, Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Warm Regards, Management

"Mediocre Hotel With Nice Landscaping and Pool"

3
04/07/2017

My family stayed here for two nights for a wedding at a nearby park. We were very disappointed with our stay. Inadequate soundproofing in rooms so you heard TV sets and bass from other rooms. Hallway and rooms had musty odor and needed ventilation.Rooms were in need of more modern decor. Breakfast was pretty good. Pool and grounds were nice. However, given the high price of rooms ($270 a night for a double), I would suggest saving the $100 a night and going to holiday inn or similar, which would likely be a better stay.

"The ants go marching in One by One hurrah hurrah!!"

1
04/07/2017

The hotel had a serious ant problem in our room, building 4. The ants were on the walls, the towels, the floor in the bathroom and dressers. We called the front desk to ask for a new room, but after being put on hold numerous times, I was told the hotel was sold out. The manager was not available to speak with us, finally we were offered a King bed with roll away for my children. This room was 320.00 a night. I paid for a premium experience and wanted my 9 and 13 year old to be comfortable, so we had booked a 2 queen room. They had little concern at the front desk for our experience. They offered to send a maintenance guy up at 10:30 pm to use soap and water to clean up the ants. Hello, don't you think I tried that myself, they continued to appear after we cleaned them up several times, now it was approaching 11 pm and the manger never called us. We had no choice but to sleep here over night. It was creepy. YUCK! is all I can say. We notified the front desk that night we would be checking out the next morning and not staying 2 nights as planned. The manager was still not there in the morning and we were told she would contact us. We did find out she called our home number and left a message a week later, when we got back home we called Debbie P. back , but again she failed to call back. The hotel does not care about its guests, the do have a nice pool and grounds but the most important things are a clean room and nice beds but mostly no bugs in the room. We found a Ramada in the area for 150.00 less a night that had both. I would never stay here again, the hotel has many good reviews, so this is why we stayed, but when an issue arises and no manager cares the truth must be told. Stay somewhere else the value here is poor , it is over priced and uncaring. We still have not been contacted by the hotel.

"This hotel saved the day! "

5
02/07/2017

Where to start.. hmmm... this hotel was incredible! We booked a few nights over at another hotel that was awful and promised things that they did not deliver! The sea cliff Inn, on the other hand, exceeded our expectations. Our room was beautiful, overlooking the pool and gardens. The restaurant had a very impressive menu with an even better HH menu. The front desk crew, especially Brenda, were accommodating and went the extra mile to treat us well. The grounds of this hotel were impeccably kept and you'd have NO idea you were in the location you were in because the hotel grounds made you feel as if you were at a 4-star tropical resort! Great Job, guys! We will be back!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Sunny, Wow, thank you so much for the fantastic compliment! We are so happy to hear that we exceeded your expectations during your stay! We love hearing from our guests-and we especially love hearing from our happy guests! Thanks for taking the time to let us know. We pride ourselves on having a friendly and helpful staff and we are so glad you got to see them shine. We are really looking forward to having you stay with us again next time you're in Santa Cruz! Best wishes, Management

"Seacliff Inn is the best!!!"

5
02/07/2017

Even for locals! The staff is amazing!! The rooms are clean, the pool is great, the food is amazing, hot and consistent, they have an outside patio that looks on to a Koi pond. A diverse menu. Did I mention a amazing staff??? That's the best part!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Jillian, Your the best! Thank you so very much for your great review of our hotel. It truly was a pleasure having you with us as our guests and thank you for sharing your experience with others. It is highly motivating for us to show this to all our employees, this is just how we want our guests to experience the hotel. Hope to see you back in the future. Thank`s again! Best wishes, Management

"Aptos Weekend!"

4
01/07/2017

Room not cleaned due to Housekeeping not coming back. Front desk attitude was not helpful at all. Told that if you put a "Do Not Disturb Sign" at anytime, they do not come back to clean the room. Otherwise it is a great hotel.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello La88888, Thank you for taking the time to share your experiences with us and for choosing to stay at the Seacliff Inn. We were happy to hear that you enjoyed your stay at the BW Seacliff Inn. However, we apologize that you r room was not cleaned, and that the front desk was not sympathetic to your situation. I took note of your comments about the front desk so that the hotel's management can look into it for further enhancements. In the future, we look forward to welcoming you back for a better experience. Best wishes, Management

"Great hotel"

5
29/06/2017

This hotel was a surprise, because it was nicer than I expected. Older hotel but very well maintained with beautiful gardens all around and a waterfall and koi pond. The bed was comfortable and the staff was wonderful, from check in to breakfast to check out. The only drawback is no elevators in the buildings so if you don't like stairs ask for a first floor room.

"my stays"

5
26/06/2017

always friendly, helpful, knowledgeable & more than happy to help and go out of the way to make your stay pleasant. ive been staying in best westerns for a long time and now with rewards, makes me even want to get a room even more. ;) the resorts, best western, ive stood in are above some high end names ive been to this is why we always use best western and my kids love the amenities & breakfast. NADINE PEREZ in particular at the Seacliff Inn, aptos location, was and is the BEST customer service ive ever encountered, the staff and her were helpful in all and always make each stay so enjoyable and peaceful. THANKS AGAIN AND SEE YOU SOON ;)

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello josephsI5188BW, Thank you for this wonderful review and for your continued loyalty to the Seacliff Inn all these years. All your words are exactly the reason why we love what we do: to make guests extra happy! Thank you for the wonderful comments regarding Nadine, I will share your kind word with her. She truly is a gem and a valuable asset to our company. We can't wait for your next visit! Best wishes, Management

"Peaceful"

4
26/06/2017

The lay out of the hotel was beautiful and peaceful. As was the landscaping. The complimentary breakfast was excellent. You could sit outdoors by the Koi pond and enjoy your breakfast. My only complaint was with the breakfast staff, no smiles. All very grumpy.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Nicholas, Thank you for your wonderful review! We are so glad that you chose the Seacliff Inn for your trip, and even happier that you enjoyed your stay here. As you pointed out, our beautiful grounds, and complimentary breakfast are just some of the reasons that our guests come back here time and time again. We will be sure to review your comments with our breakfast staff at our next meeting. We apologize if they appeared "grumpy". Our staff is usually very friendly and helpful. We hope that you will stay with us again next time you're in Aptos/Santa Cruz, and thank you so much for being our guest! Best wishes, Management

"Disappointed"

3
25/06/2017

We were placed in ADA room, had to ask for our room to be cleaned and once cleaned waited over an hour and a half for another towel because they didn't replenish us with enough. No replenishment of shampoo, conditioner or soap either. Love this hotel, not this stay.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello allwith2, Thank you for staying with us at the BW Seacliff Inn. We were concerned to hear about your recent stay. We are very sorry you did not have the typical Seacliff Inn experience. Thank you for bringing these issues to light. It is so important that we know where we fall short so that we can continue to strive to provide an exceptional experience. Please accept our sincerest apologies for not providing a rewarding stay. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Warm regards, Management

"2 night stay"

4
25/06/2017

This BW is a good clean place to stay while visiting the santa cruz area. The breakfast was very good and pool area was nice. My only complaint was the noise from the hallways could be excessive - had loud kids in the room next door.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Aida n Leon M, Thank you for taking the time to share with us your feedback from your recent stay. We appreciate the positive feedback in regards to the cleanliness of your hotel, breakfast, and pool, but of course we were concerned with the negative aspects. We are very sorry that you were disturbed by noise in the room next door. We always appreciate constructive feedback, as it helps us improve for future visits. Thanks for reaching out with your thoughts, and I hope we'll have another opportunity to host you in the future! Warm regards, Management

"Great Memories!"

5
22/06/2017

The BW Sea Cliff Inn has been our place to stay while our daughter attended UCSC. This past weekend, I reserved several rooms for family members joining us for her graduation. I want to thank the front desk and housekeeping staff for doing their best, after a sold out night and late check-outs, to prepare our rooms for early check-in. We truly appreciate the efforts by all involved. Our group had just enough time to get ready and make the 5:30 graduation ceremony. The rooms are always clean, the breakfast hearty, the grounds beautiful, and the staff very professional. We have enjoyed dinners at Severino's Bar and Grill on our previous stays and the restaurant was able to accommodate our large group for a lovely celebration dinner after graduation. Although we will not be visiting the Santa Cruz area as frequently now that our daughter has graduated, when we do we will look forward to staying here again and will definitely recommend this hotel to family and friends. Thank you Sea Cliff Inn for some great memories!!

"An awesome facility"

5
21/06/2017

Everything about the Seacliff Inn is exceptional; the layout of the rooms, the ease of parking near your room, the location, the beautiful gardens, and the excellent restaurant. It's almost like staying at a resort. I just hope to have an opportunity to stay here again.

"Beautiful and convenient"

5
19/06/2017

The grounds are beautiful with lots of greenery, water fall by the outdoor seating area at the restaurant and rooms are very clean and updated. The hotel was a bit more expensive than was we normally pay for a Best Western, but I assume it's because it's Summer and close to the ocean. I would recommend this location.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear tinasQ4102FS, Thank you for taking the time to post a review on TripAdvisor. We are delighted you had a wonderful experience during your visit. We appreciate your positive feedback in regards to the cleanliness of our rooms and our beautiful grounds. Thank you for recommending our hotel and we look forward to your next visit! Warm regards, Management

"Business"

5
16/06/2017

Had a great stay would stay again in future and will stay at this hotel due to work in area hotel was nice rooms were clean and bed was comfortable has nice restaurant for great food overall very nice hotel thank you

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello U9135MYmichaelb, Thank you so much for the wonderful review and for choosing to stay the Seacliff Inn. We are happy to know that you enjoyed your time with us. Thank you for your kind words regarding our rooms, comfortable beds, and the great food in the restaurant! We hope to see you soon! Warm regards, Management

"Always lovely"

5
08/06/2017

This has always been a nice place to stay when visiting the Santa Cruz area: beautiful grounds, accessible location, friendly staff, great breakfast, comfortable rooms. Recommend calling them directly or visiting website for booking rather than a third party booking...may get a better price.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Pam, Thank you for the amazing 5-Star review and providing such valuable feedback. It's fantastic to hear that you enjoy yet another stay at the Seacliff Inn. We always recommend calling us directly for the best rate, better room assignment, no hidden fees, and easy cancellation. We hope to be able to welcome you back for yet another stay in the near future. Warm regards, Management

"Review"

4
05/06/2017

Always clean and comfortable place to stay. The dinner served are always delicious and enjoyable. The heat lamps out side and band that plays on the weekend adds a little something to the evening to make it feel a little more special.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 382alliem, Thank you for taking the time to share your experience at our hotel. It is always great to read that our guests enjoyed their stay. We highly appreciate your compliments regarding the cleanliness and comfort of our hotel, restaurant, and live entertainment! We look forward to welcoming you back to the hotel in the near future. Warm regards, Management

"Nice seanery"

4
01/06/2017

This place is a good location if you go to the American Music Festival in Aptos its walking distance. Rooms are nice clean restraunt is ok we've only had breakfast so cant comment on the rest. Staff is mostly nice

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear R-BJ120, Thank you for your review. Glad to hear that you found our convenient location a great place from which to attend the American Music Festival, as well as being near all of Santa Cruz major attractions. We appreciate you r positive feedback in regards to the cleanliness of our rooms. Thank you for staying with us and we hope that you will be able to come and stay with us again next time you're in Santa Cruz. Best wishes, Management

"Excellent stay at BW"

5
30/05/2017

I was able to book BW at the last moment with a good price for my and my friends family the breakfast was good, bar and restaurant are both very good. The rooms we cozy, comfortable and clean. I will will recommend this hotel and location.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear parminders369, We appreciate taking the time to write this lovely review about your stay at the Seacliff Inn. Thank you for your kind words in regards to our comfortable rooms, restaurant/bar and complimentary hot breakfast buffet! We look forward to having you back and thank you for recommending our hotel! Best wishes, Management

"Beautiful Landscaping"

4
29/05/2017

An older hotel but well kept. The landscaping was beautiful and walking from the outer buildings to the breakfast area was pleasantly fragrant! The breakfast was outstanding with an amazing assortment of potatoes, eggs, sausage, waffles, french toast, pastries, fruit, yogurt, etc. My room had a refrigerator but no microwave. The bed was comfortable and the room clean.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Jeanne, Thank you for posting such a wonderful review on TripAdvisor. We are so glad that you chose the Seacliff Inn for your trip and even happier that you enjoyed your stay here. As you pointed out, our location, comfortable rooms and beautiful grounds are just some of the reasons that our guests come back here time and time again. Microwaves are not standard in each of our rooms, however, we do provide microwaves upon request. Thank you for sharing and we look forward to seeing you again soon! Warm wishes, Management

"Lovely Hotel"

5
26/05/2017

We stayed here for 3 nights; we were in the area for a family wedding. The location was very convenient for our events in Santa Cruz and La Selva. Also loved the recreational opportunities close by -- Seacliff Beach State Park about 6 blocks (an easy walk) and Nisene Marks State Park with easy hiking in an interesting 2nd growth redwoods forest (5 minute drive).

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear 409alicef, We are enormously grateful of your lovely review and thank you for taking the time to share your experience on TripAdvisor. We are happy to know that you appreciated our convenient location, within walking distance to the beach and other great places in Aptos and Santa Cruz. We look forward to welcoming you back soon! Warm wishes, Management

"Great stay"

5
24/05/2017

Everyone here is so friendly! Checking in and out was very quick, the restaurant was great, so was the room service. I would definitely recommend staying here, and will personally be staying here again.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear sabrinawood08, Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! Thank you for the positive comments in regard to our staff, restaurant and room service. We work hard to make our guests feel at home and when we succeed it is a wonderful feeling. Thank you for recommending our hotel and we look forward to your next visit! Warm Regards, Management

"Attractive well located hotel"

4
24/05/2017

This hotel offers a great value with an excellent location. It is not a 5 star resort, but the access to the beaches and right off the highway location make it a great stop. Breakfast and onsite lounge are real pluses and if you are a "foody" there are excellent restaurants locally that are worth a stop.

"Wonderful!!"

4
22/05/2017

Beautiful grounds, amazing breakfast with a great staff keeping everything stocked. Very busy for breakfast-get there early! Maid service was wonderful and folded my kids blankets with their stuffed animals snuggled into the bed. Pool is fantastic, with lots of fun for kids and adults. You can get food/drinks brought over to pool area, we even brought in a pizza from a local place and ate while the kiddos swam. Clean coin operated laundry room (we didn't use since we had friends who lived nearby). Fish pond was beautiful! Highly recommend this wonderful place!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear Lilleahb, Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We are incredibly fortunate to have such a great hotel and we are glad we showcased that during your stay! Thank you for recommending our hotel and we look forward to your next visit! Cordially Management

"Trip to Santa Cruz"

4
16/05/2017

We went on a anniversary trip to the Santa Cruz area in May. We reserved a room for one night at the Best Western Sea Cliff Inn in Aptos, Ca. The hotel is right up the street from the beach. We had a ground floor room with a small patio just a few feet from the parking lot which made access to our car very easy. Our room was very clean and the king size bed very comfortable. There is a very nice restaurant on the premises and a Koy pond with several Koy that come up to the top of the water with the mouths open waiting to be fed. (unfortunately you are not supposed to feed them).The grounds were beautifully landscaped with a nice pool and spa in the center of the complex. Overall this is a great place to stay, especially for the price.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear David, Thank you for choosing to stay with us and happy anniversary! It's great to hear that you enjoyed the hotel, restaurant, and beautifully landscaped grounds! Please do come back and visit us again! Cheers! Best Wishes, Management

"My Godson's wedding"

4
15/05/2017

The hotel went out of their way to do a meet and greet and were very helpful as the family members came from all around to celebrate the occasion. The location was great. We were able to take in some site-seeing while we were there and had a lotf fun just wandering the town. Their were so many activities to do and the brochures in the lobby helped us plan our days that were free.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Greetings K1835VDcarolync, It's our pleasure to have you visit with us at the Seacliff Inn. We are elated you had such a wonderful experience and thank you for taking time to write such a great review! We appreciate your positive comments in regard to our staff and property. We hope you come back and visit us again soon. Sincerely, Management

"One of the best locally"

4
11/05/2017

Quiet and zen ambience. The lounge is too close to the Restaurant. Live music drownds the eating experience wishing you would make them stop playing. Close to grocery, fuel, State camp grounds, and beaches.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Daniel, Thank you so much for your feedback and for choosing to stay at the Seacliff Inn! It's nice to know that you had such a relaxing stay at our hotel. We apologize that the live music took away from your dining experience. We will share your review with our bar manager to address this issue. Thank you again for your review and we are looking forward to welcome you back soon! Warm Regards, Management

"Friendly staff and beautiful views"

5
08/05/2017

I was very pleased with my stay at this hotel. The staff was very friendly and accommodated myself and my guests as we were in a hurry to get to a wedding nearby. I was also blown away with the cleanliness of the lounge and breakfast buffet that was served in the morning. Will be staying here again in the future!

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello 143jaymen, What a truly fantastic review of our hotel and staff. We are thrilled to hear that you had a great stay with us, we simply could not ask for better feedback. It is very gratifying to know that we exceeded your expectations. We do our utmost to ensure that all of our guests are well taken care of throughout their stay. We are glad that you enjoyed the facilities of the hotel and I am thrilled the little touches made all the difference. We certainly all look forward to welcoming you back again to the Seacliff Inn in the near future. Warm Regards, Management

"Beautiful grounds"

3
03/05/2017

Had a three night business stay here. The grounds are beautiful, but everything else is what you would find at a basic Best Western. The rooms, for the most part are clean and comfortable. Each has an outdoor seating area. I was disappointed to see bits of mold in the grout in the shower. It is overpriced for what you get, but you are paying for the location.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear jkentris, Thank you for your recent stay with us at the Seacliff Inn. We appreciate when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvement. Thank you for your positive comments regarding our beautiful grounds. We want to apologize that we fell short on the cleanliness of your room. We have shared your comments with our Housekeeping Manager and we will use your review to share with the rest of our team to address this issue. We hope that you will consider the Seacliff Inn in the future, and I do hope we have the great pleasure in welcoming you back for another return visit. Thank you once again for taking the time to write a review we sincerely appreciate it. Warm Regards, Management

"Just as good the second time"

5
01/05/2017

Stayed here for 4 nights for a wedding. The rooms are atill kind of dated, but well kept. The grounds and swimming pool area are always wonderful. The staff, from the front desk to the night guard were all very professional. Many of the guest that we talkrd to wrer from the immediate area. Which soeaks volumes about the place.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Dear aluckart Many thanks for taking the time to share your lovely comments of your recent stay at the Seacliff Inn. We are so glad that you chose the Seacliff Inn for your trip and even happier that you enjoyed your stay here. Thank you for appreciating our beautiful gardens, pool and of course our staff. I will certainly pass on your kind words to our team regarding your experience. It's true that we have a lot of locals that have staycations at our hotel, who are like family to us. Please come and stay with us again next time you're in Aptos/Santa Cruz, and thank you so much for being our guest! Warm Regards, Management

"Sad"

3
01/05/2017

Take care of the bed mites! Also, instruct staff to close outside door of building as bugs come in, and come into the room. Please, instruct kitchen staff to keep food warm for breakfast. Food was not very warm

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello lynvillenl, Thank you for choosing to stay at the Seacliff Inn and for providing feedback after your stay with us. Please accept our sincere apologies that your stay was below our usual high standards that we provide and pride ourselves on. Our goal is to ensure all guests have an enjoyable stay with us and reading your feedback is extremely disappointing to us. We had investigated your comment regarding the bed mites and had this professionally inspected and can confirm there was no sign of the mites. This may be due to the lush gardens surrounding the property and spring weather, insects are out and about. We will be spraying insect repellent around the exterior of the buildings again to try to prevent this from happening. We do apologize as this certainly caused inconvenience during your stay with us. We sincerely hope we will have the pleasure of welcoming you back to experience a truly memorable stay. Warm Regards, Management

"Clean and quiet Breakfast was to die for, and kept me full all day!"

5
01/05/2017

Great place for families or romantic get away. On-site restaurant and full bar, live band was awesome and breakfast in the morning was hot and plenty of options to choose from. Pool eas heated and they even offer poolside delivery from restaurant. Beach was a 2 min drive away.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello Judy Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We are incredibly fortunate to have such a wonderful hotel and we are glad we showcased that during your stay! We certainly hope to see you again on your next trip through our city. Wishing you safe travels! Warm Regards, Management

"Pros and Cons"

4
29/04/2017

I rated this very good, because it was clean, was very quiet, staff was great, and the grounds outstanding.....very decent and clean pool and hot tub. The full breakfast was plentiful and had a very good variety of choices. The bed was comfortable and the little patio with chairs was nice for visiting. What I was disappointed in was the room size. It was certainly smaller than what I had viewed online, and it was cramped with three of us. the vanity was itty bitty and not larger enough for 3 females, needing mirrors, hair dryers, etc. We had 2, queen size beds and one bed was about 5 inches from the heater, air conditioner. We got stuffy and hot during the night because we couldn't safely crack open the slider door for air. If the air went on, it was so noisy, it would wake you up. There were suites available with lots more room, but way too pricey for a 2 night stay. But, on the positive side, we walked to a cute shopping center ( Aptos Squre ? ) and perused cute shoes. There is a gas station, Safeway and amazing shoe / clothing store across the street. It was a good place to be and spoke out to the beach, restaurants, Capitola, Sequel and areas for sight seeing and shopping and eating. I would stay agin, just not with 3 or four in the room.

seacliff7500, Manager at Best Western Seacliff Inn, responded to this review
Hello marilynseimpainter, Thank you for choosing to stay at the Seacliff Inn during your recent trip to Santa Cruz and for taking the time to share your experience on TripAdvisor. We are pleased that you enjoyed staying with us besides the fact that you felt your standard room was not large enough for the three of you. We apologize for the inconvenience, and can see how that could be difficult trying to get ready in the morning. We do offer a family suite with two queen beds and a king bed, with two bathrooms and vanities. However, they are more expensive than our standard room. Glad to hear you found some cute shoes at the Rancho Del Mar Shopping Center. We are looking forward to seeing you again soon. Get in touch with the hotel directly for the best deal. Cheers! Best Wishes, Management

"cleanliness- Ugg"

2
25/04/2017

When I went to bed at night I pulled down the sheets and crawled in. I rolled over and felt something wet. I reached down and it was a strip of toilet paper in the bed that was wet. It had to have been left there from the previous people. How gross is that. I have no clue why it was wet or even in the bed but I know the maid did not clean it up. I slept on top of the covers for the next two nights. My husband did not go on the trip with me and prepaid for my room. His credit card was on fill. When I got there, they made me leave my card on file also. I did not like this.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Irishk38, Thank you for your sharing your comments on your recent stay with us. We were very concerned to hear about your experience as this is not the image we thrive for with our beautiful hotel. First, let me please extend my sincerest apologies for the issue you had with your room during your recent stay with us. We pride ourselves on the cleanliness of our guest rooms, so it's disappointing to learn that our high standards weren't met. It was unexpected to read the recent review about the cleanliness of our rooms. As a member of the Best Western franchise, there are rigorous standards that we must comply with and cleanliness of our rooms is the most important factor. Best Western sends an inspector twice a year to ensure that we are up to standards. We are proud to say our inspection scores have always been high. We are listed among the top 20% of all Best Western hotels in the world. We wish that you had notified our front desk when this happened. We would have immediately moved you to another room that was up to our usual high standards of cleanliness. My GM has tried reaching out to you to apologize for our short comings and to make this right for you. Please feel free to call and speak with our GM to discuss this more. We are strongly committed to our efforts to be known as a clean and comfortable hotel in Santa Cruz County. We sincerely apologize for your disappointment with your stay. Your comments will be shared with our management and housekeeping team to ensure this doesn't repeat for future guests. We hope you can consider us again after the experience you had. Thank you again for taking the time to share your experiences. Best Wishes, Management

"Great family hotel close to the beach"

5
21/04/2017

Our family loves this hotel! Though it is a bit dated, it is clean and comfortable. The hotel staff is very helpful, and we always enjoy the pool and breakfast. It is well worth it to be within 2 miles of the beach.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear mamato2Roseville, Thank you for your wonderful review! We are so happy you had a delightful time at the Seacliff Inn and it's nice to hear that you enjoyed our hotel and location so much. We hope to have an opportunity to welcome you back again soon. Cordially, Management

"Best ... as in Best Western"

5
21/04/2017

Love this hotel, children in Aptos. Grounds are resort quality. Beautiful inside and out!!! Room service convenient, constant attention. Beds very comfortable . Have been able to use rewards for one night stay this trip.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
brownief2017, Reading your review just makes me so happy that we have such lovely guests as yourself, and we greatly appreciate the wonderful words you wrote in your review. Thank you for staying with us and we hope to welcome you back soon! Warm Regards, Management

"Easy Access Located by The Beach"

3
18/04/2017

This hotel offers all the amenities that you need for your stay at a reasonable price considering other hotels. It is located right off 101 freeway. It is a mile walk to the beach. The surrounding beach cities like, Capitola are easy to get to which made this overnight stay a good choice for me. The room was clean. The only issue with my room was the lack of sound proofing. I was hearing not only loud quests into the night but actual snoring from the next room. That is a bit much. The bed itself was comfortable. There is a small pool and jacuzzi. The breakfast that is included was nice and had a great assortment to choose from even french toast. At checkout, I was told that only part of the hotel has been upgraded with the soundproofing and this is a property that is over 30 years old. I asked for a discount and was granted one.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Pizazzle, Thank you for staying with us and taking the time to provide us with feedback about your stay with us. We appreciate your comments regarding our amenities, cleanliness of your room, breakfast and location. We do apologize your stay was less than perfect due to you being able to hear your neighbors. We do try our hardest to ensure all of our guests do get a peaceful night sleep. Please accept our apologizes for not being able to provide you with that peace of mind. We do hope you will not let that deter you from visiting with us again in the future. We really hope that you will be able to come and stay with us again next time you're in the area. Warm Regards, Management

"Great location"

5
15/04/2017

We stay here once a year. Location is central to the places we visit. Staff is friendly and helpful. Sevarino's is a great restaurant. Hotel is clean and reasonably priced for the area. We will be back.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Joanne, Thanks for the great comments! We are happy to hear you enjoyed our location, staff and restaurant! Thank you for being such a loyal guest and we hope to see you again soon! Warm Regards, Management

"My home away from home"

5
14/04/2017

I travel often, sometimes alone, and it is a great, place to stay - don't have to get dressed to go out for dinner - Great restaurant on premise. Like the Koi ponds and outside dining. Great breakfast. I feel safe in this hotel nestled out of site of freeways. They have a great band & dancing on the week-ends, and special occasions. Great winding sidewalks with lush vegetation & flowers and private patios. Sorry, pets not allowed.

"Very relaxing, nice place to stay"

5
14/04/2017

Great place to stay either visiting or business. I talked to maybe 6 other guest and they all lived 5-10 min away and they stay there just to go and relax and enjoy the pool and restaurant. On some nights they even have a band that comes and plays.

"Good base for Monterey Bay trips"

4
13/04/2017

Located near the highway but still quiet, next to a large grocery retailer and other businesses. Close to Santa Cruz and Moss Landing, good breakfast and very nice rooms and staff. We didn't like Severinos restaurant, which looks like a sports bar and is too noisy for families.

"Our stay"

5
10/04/2017

We have stayed at the seacliff inn about 5 now times and have always been satisfied. Clean rooms, friendly helpful staff, good complimentary buffet breakfast, and complimentary drinks at the bar lounge! Will always be our place to stay when in Aptos

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello rosef813, We are incredibly appreciative of your feedback and thank you for sharing your experience with others. We are so pleased that you have always been satisfied when staying with us and thank you for all you r compliments. We all very much look forward to welcoming you back again in the near future. Warm Regards, Management

"Review"

5
09/04/2017

We were given quite room and were able to go to sleep. Thank you The hotel was very nice, clean and comfortable. We also attended breakfast and was very good. We really enjoyed the landscape, very beautiful

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello G6093BJroberta, We are thrilled to hear that you had a great stay with us here at the Seacliff Inn, we simply could not ask for better feedback. It truly was a pleasure having you with us as our guests and thank you for sharing your experience with others. We look forward to the privilege of welcoming you back again in the near future. Warm Regards, Management

"Worn out"

2
27/11/2016

Over priced for a worn out hotel. Grounds are nice in the center of property. Staff is very polite-but I would only stay again if nothing else available. It would take a lot to remodel but would be worth it.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Kim, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations. At the Seacliff Inn we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate the compliments regarding our lush grounds and service. However, we are sorry to learn that your experience at the Seacliff inn wasn't up to your expectations. We are constantly making improvements to our rooms. We recently installed new carpet, new bedding, updated the bathroom vanities and are constantly making improvements. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. I hope that you will give us the opportunity to restore your faith in us at some point in the future. Warm Regards, Management

"Great comfy place to stay"

5
20/11/2016

I have been staying here for almost 20 years. Great place to relax, best bar and food is excellent. Bar specials, best $8 burger around, nachos are filling, or try the steak salad. Chicken Piccata my favorite, half rack ribs also all menu items are good, Great beer on tap selection. I think I have tried almost everything on the menu and never disappointed. Koi pond is fun and the rooms are always quiet and comfy. Good internet access and yum on the breakfast.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Dean, Thank you for the kind words regarding our hotel, restaurant and for your continued loyalty to over the years. We are happy to hear we always live up to your expectations and that you find it a great place to relax. You've just made all of our days and we thank you, once again, for letting us know. Hope to see you again soon on a return trip to Aptos! Warm Regards, Management

"Lovely grounds"

4
09/11/2016

The grounds here are definitely a high point, much nicer than I expected from a Best Western. The staff were all friendly and the bar/restaurant had good food. Rooms are spacious and clean. If you're staying in building 2 I would suggest requesting the even numbered rooms that face the pool as the odd rooms face the parking lot and highway. They traffic noise wasn't all that bad at night though and the sliders and drapes keep a fair bit of noise out. The location was close enough to lots of sights and shops. I would recommend this hotel if you're looking for something of quality that is reasonably priced.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello morganel82, Thank you so much for your response! We are so happy you enjoyed the beautifully landscaped grounds, room and location! Thank you for recommending our hotel and we look forward to seeing you soon! Hope to see you soon! Management

"Value and Service were Great!"

5
07/11/2016

Great experience with extremely nice staff in every area that we experienced. Design of the hotel was nice. Our room was quiet for sleeping and the bed was comfortable. Near freeway but noise was not an issue.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Susan, Thank you so much for sharing this wonderful review of your recent stay with us. It fills us with great pride to read that you couldn't fault our hotel in any way. All the team at the Seacliff Inn aim to create an atmosphere and feeling of home and relaxation – so to read that we accomplished this is great. We look forward to welcoming you back very soon. Best Wishes, Management

"Newly renovated"

5
02/11/2016

Our room in the 500 building was newly renovated. The drapes, walls, bedding, flooring were all new looking. The bed was a little hard for me but OK to sleep on. The air conditioning was quiet as was the room. Our room looked out to the garden and we had 2 chairs and a table which was nice. The landscaping is great and it is nice walking around. Having Severino's restaurant on the property is nice. The included breakfast is the typical and the staff does a great job.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello RJ, Thank you very much for taking the time to write this review and share your experiences with other travelers. We are happy that you enjoyed your room and the garden view. It's great to hear that you enjoyed the restaurant as well. Thank you for staying with us and we hope to see you soon! Best Wishes, Management

"Just Right For The Price"

5
02/11/2016

Stayed here for just one night. Really like the set up of the hotel. Rooms were very clean and included a refrigerator. Pool and spa is nice. Free breakfast was excellent. For the area, the price was just right. Also the hotel offers an excellent military discount so don't forget to ask for it.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Berniemac75, Thank you for writing such a wonderful review. We are so happy to hear that you enjoyed your guest room and the price. As you pointed out, our rooms, complimentary breakfast and pool are just some of the reasons that our guests come back here time and time again. Thank you for your service, we hope to see you again soon! Best Wishes, Management

"Beautiful surroundings"

5
30/10/2016

This hotel was very nice. Our room was clean and modern. The grounds were beautiful. They offer a free breakfast with a nice variety. The staff was awesome, so accommodating, attentive and helpful. Unfortunately the people in the room next to ours were very loud and boisterous until 1 am. Then we heard them say they were going back to the bar. Aaah quite for a while until they came back around 3 in the morning and were loud again. Reported it to the front next the next morning. They graciously offered us a discount credit for our room. Awesome customer service. Would definitely recommend this hotel.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Estelita A, Thank you for taking time to write such a lovely review. We try to treat every guest as a member of our family so it's great to hear you experienced just that. We appreciate your positive feedback about our rooms, beautiful grounds and most of all our staff! We hope you have another opportunity to visit the Aptos/Santa Cruz area again! Thank you so much sharing your comments with us. Best Wishes, Management

"Photos don't do it justice"

4
29/10/2016

This hotel is a mini-resort with a pool, waterfalls, a Koi pool, outdoor dining, small fitness room, and room buildings tastefully arranged in a circle around the pools. Completely isolated from the major roads nearby, it provides a surprising respite from the trucks and cars on US 1 and the hustle bustle of Aptos business traffic. The rooms are comfortable with patios on the first floors. We thoroughly enjoyed our stay there and highly recommend it.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello S_Chen0720, Thank you for your wonderful comments. We are elated that you and your family enjoyed your stay with us! We appreciate the compliments about our property and guest rooms! Thank you also for the review about our restaurant and how much you enjoyed your meals! Thank you for recommending our hotel and we look forward to seeing you soon! Best wishes, Management

"Great place to stay"

5
25/10/2016

I would definitely stay again. The only thing i regret about this trip was not staying longer. The staff at the hotel was nice, property up to date, grounds were beautiful and the location was great. If you have a few hours bring your running shoes and hit the trails for a great workout.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear JohnMahoney, Wow, thank you so much for the fantastic compliments! We love hearing from our guests-and we especially love hearing from our happy guests! Thanks for taking the time to let us know. We really hope you can stay with us again next time you're in Santa Cruz! Wishing you safe travels and fun experiences, Management

"Favorite Hotel in the area"

5
18/10/2016

Third time I've stayed at this hotel. Each time has been consistent excellent service from all personnel. Management is terrific, rooms are clean and relaxing, in room dining is delicious, overall the BEST place to stay. Highly recommended! I'll definitely be back. Remember your swimsuit for the hot tub and pool.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Cynthia, What an excellent review! THANK YOU SO VERY MUCH! It sounds like you had time to really relax, and explore what we have to offer our guests. We are so delighted to know that your stay at the Seacliff Inn has been pleasant and we highly appreciate your compliments on our cleanliness of our rooms, room service and of course, the staff. I will pass on your compliments to our staff. We look forward to having you back here again soon and thank you for recommending our beautiful property! All the Best, Management

"Stay at SeaCliff Inn"

4
17/10/2016

Hotel is well located both to the freeway (highway 1) and less than a mile to the beach. The room could have been cleaner. The bed was wonderful and restaurant staff and food are very good. Despite the location next to the highway you don't get any highway noise in the rooms.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Randy, Many thanks for taking the time to share your comments with your fellow travelers. Our guest feedback is very important to the overall running of our hotel and affords us the opportunity of reviewing and improving the hotel's facilities. We look forward to hopefully welcoming you back soon ! All the Best, Management

"Terrible"

1
14/10/2016

I have stayed in perhaps hundreds of hotels across the spectrum -- luxury, generic corporate, budget, extremely budget -- and this was by far the biggest ripoff I have ever experienced. The check-in staff gave us bad information and put us in a room that required that we drag our suitcases up rough concrete stairs. The room was very basic, wildly out of line with the exorbitant rate we were charged. The door latch was broken, the air conditioner was noisy and smelled musty, and the vanity faucet leaked all over the counter. I literally feel like I was robbed.

"Quick trip to the California coast"

4
10/10/2016

Our stay was pleasant at the Seacliff Inn. The grounds are expansive and nicely kept. Our room was nice, modern and clean. The lobby is nice and we were greeted by a friendly employee who was very patient and helped us with questions and suggestions. It appeared they were remodeling some of the grounds, which made the parking a bit confusing but all in all we found this hotel to be quite nice. The private balcony gave us a nice view of the pool and the grounds, so enjoying a glass of wine at sunset was spectacular.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello truckerdan2016, It's our pleasure to have you visit with us at the Seacliff Inn! Thank you for taking time to write such a wonderful review! We appreciate your positive comments in regard to our lobby, rooms, landscaping, especially are staff! We look forward to your next stay with us! All the Best, Management

"Great place to stay in Aptos"

5
10/10/2016

Great place to stay for a little R&R. Centrally located, beautiful pool and landscsape areas.. The hotel staff are very helpful and friendly. The beds are very comfortable and the restaurant food was delicious.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Lisa, Reading your review just makes me so happy, happy that we have such lovely guests as yourself and for the wonderful words you wrote in your review. It's pleasing to hear that you had a good stay and that you found everything satisfactory, from our comfortable beds to lovely staff! We sincerely hope that you will stay with us again soon! Warm regards, Management

"Safety experience"

2
10/10/2016

I would not recommend to anyone, due to the safety issue we experienced. The staff at desk did not use could judgement and I am grateful I wasn't in the bathroom and having that man enter, That would have been a scene no one would have liked.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Nancy And Doug E Thank you very much for your candid review of your recent stay at our hotel. Safety and security are high priorities within our standards for quality and we regret you felt differently during your visit. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your comments about our staff mistake. Please know the conditions you describe are an exception to our guest commitment and as such, we apologize. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay! Warm Regards, Management

"Great stop, I would visit there again"

4
09/10/2016

Really nice hotel on a short trip to California. We stayed some not very nice places, this was the best by far.. Great setting and location. Room was nice, clean comfortable with a little patio. We had a drink and an appie in the bar (on the patio) and enjoyed the pond. Bed was comfortable and pillows were great. A little pricey for us but we have come to expect higher prices in vacation/resort type areas.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear dancingdonna, Thank you so much for your feedback! We are delighted to know that your stay at the Seacliff Inn has been pleasant, and the best by far. We highly appreciate your compliments regarding our hotel, room, restaurant, and location! We do look forward to having you back. Warm Regards, Management

"One of the better Best Westerns"

4
08/10/2016

I generally like the Best Western chain. Most of them are well kept up, and their not outrageously pricey. But some are nicer than others. This one - the Seacliff Inn in Aptos, CA - is especially nice. Pleasant, clean, very well kept up, nice gardens and walkway, a clean pool, etc. Has a few amenities I liked, such as a convenient plug-in to charge your cell at night right by your bed - using regular or USB plugs. The free breakfast is just okay - not fabulous - but it will do.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Diana, Thank you for your wonderful review! We are so happy you had a delightful time at the Seacliff Inn and it's nice to hear that you enjoyed our hotel and amenities. Thank you again for your review and we hope to have an opportunity to welcome you back again soon! Cordially, Management

"Beautiful Hotel"

5
03/10/2016

The grounds at this hotel were so nice. You can sit at the pool or go over the bridgr to the restaurant. The Koi pond was nice to look at while dining. The room was very nice and very nice decorated. The food was deilicious and the service was great! We enjoyed our stay very much! tWe definitely return to this hotel!

"Close to beachs and the redwoods"

5
27/09/2016

If you are looking for a hotel in this area, it is a clean quiet place to stay. It has a great bar and restaurant with great food and the bar is a sports bar with many tv's. Niece pool area that is kept very clean. Great place for families.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello ackee212016, Thank you so much for your fabulous review! We are pleased to hear that your stay was a pleasant one. We are thrilled to see that our rooms, restaurant and pool exceeded your expectations. We are certainly a family friendly destination and we look forward to welcoming you and your family back again soon! Warm Regards, Management

"Comfortable and pretty"

5
26/09/2016

My family and I loved this hotel. We will definitely be staying here again this year. It has everything we needed. Swimming pool for the kids, food for the family so we did not have to leave the premises and of course a bar/lounge for us adults! The continental breakfast was more than I expected!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Christina/Carol, Thank you for posting a fabulous review of your stay at the Seacliff Inn. It certainly sounds like you and your family had an exceptional experience and thoroughly enjoyed your time with us. We very much appreciate your kind compliments about our hotel and thank you kindly for your review. We all truly hope we will have the pleasure of welcoming you back as a returning guest very soon! Warm Regards, Management

"Best Western, Seacliff Inn. Travel Friendly !"

5
26/09/2016

Close to the beach, close to the freeway, close to shopping, comfortable bed, friendly staff, quick , quality breakfast and a Koi Pond to boot ! What am I missing ? You tell me ! I would recommend this stop along Highway one to all !

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Matt, Thank you for taking the time to share your thoughts on the Seacliff Inn. We are delighted to learn that your recent stay at the Seacliff Inn was a thoroughly enjoyable experience in every aspect. It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay. Thank you for recommending our hotel and we look forward to seeing you on your next trip! Warm Regards, Management

"Average hotel"

3
26/09/2016

For our family this was just an average hotel. The rooms seem older and could use some freshening up. The breakfast in the morning was good and convenient. We stayed in the 300 building and did not like that the only way to get to the lobby was through the lounge/bar area. It was awkward in the evening when people were celebrating.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello norcalmomof2, Many thanks for taking the time to share your comments with your fellow travelers. Our guest feedback is very important to the overall running of our hotel and affords me the opportunity of reviewing and improving the hotel's facilities. We look forward to hopefully welcoming you back soon . Warm Regards, Management

"Very Impressive"

5
24/09/2016

This is a very well run and friendly place to stay. The rooms are spacious and quiet. The staff are willingly helpful. There is a very good restaurant and bar attached. The included breakfast buffet has heaps of choices, all very good. It is very conveniently located near Highway 1 and the many attractions around the greater Santa Cruz area.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Aloha MOG808, Mahalo for your review and for choosing to stay at the Seacliff Inn during your recent visit to Santa Cruz County. It's great to hear you enjoyed it, loved our restaurant and found the team to be very helpful. Wonderful to know that the location suited you so well, and that you made good use of the amenities. Great to hear you'll be spreading the good word! Stay cool, Management

"Always a Pleasure"

4
12/09/2016

First of all- I travel with what feels like a circus and sideshow - AKA; two kids under ten with epic numbers of boogie and skim boards, scooters, etc. as a single mom. I am pretty careful about not inflicting our menagerie on hotels/motels/inns unless they are really family friendly. The Seacliff Best Western- is awesome! The staff is great, the rooms are always clean, the pool area is great, the Koi pond always a hit, and wait for it... Affordable room service and a bar and restaurant on premises that has something for everyone. I ended up here a few years ago because our usual spot was booked - I had never stayed a Best Western- what a pleasant surprise. My kids love it. I love it. Friends in the area come and meet us for dinner and drinks either poolside (you can order at the pool too) or at the restaurant. Other patrons are great. Its close to the beach.... Unlike other places we frequent- I could see staying here sans kids for an adult get away... Its family friendly but not kid infested... OK, well, maybe the pool is before dinner... We have been guests in the winter and summer- and regardless of how busy it is the staff is courteous, prompt, and attentive.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Nancy, Thank you very much for your beautiful comment on our hotel facilities, and especially our hospitality service provide by our team members! It is always wonderful to learn that we provided our guests with an enjoyable stay they will never forget. Your comments on the fantastic service are highly appreciated and we thank you for taking the time to write about your experience in our hotel. We look forward to welcome you back soon at the Seacliff Inn. Warm regards, Management

"My favorite tradition!"

5
11/09/2016

We have been going to the Seacliff Best Western for 25 years now! It started when our kids were little- close to the beach , Santa Cruz Beach Boardwalk , shops, etc. The pool area was always clean and fun! The kids got older and it remains a great little get a way spot for us as a couple now. I hope to take grandchildren there as soon as I have some!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings 903chrysm, Reading your review just makes me so happy that we have such lovely loyal guests as yourself, and we greatly appreciate the wonderful words you wrote in your review. Thank you for your positive comments in regard to our location, hotel property and service. We look forward to your next stay with us! Warm Regards, Management

"Much better than expectations!"

5
10/09/2016

This is perhaps one of the best Best Western hotels I have stayed in. I was expecting a small room on arrival however I was very pleasantly surprised to find a large suite. The room was very clean and comfortable and the bathroom had a good sized shower. The kitchen had a fridge and a small freezer. The grounds were well kept and very nice to walk around. The breakfast was good and there was a lot of choice on offer. The staff were friendly and helpful. We stayed here and travelled into Santa Cruz along Highway 1 which didn't take long at all. I would recommend this hotel to people visit or travelling through central California.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Alice We are so pleased to read that you had a fantastic experience during your recent stay with us. We are happy to hear you enjoyed our location and property. Our goal is to consistently deliver a memorable stay experience for all our guests whether they are first time visitors or frequent guests. It seems we have been able to deliver this. Thank you for recommending our hotel and for your valued feedback! Warm Regards, Management

"Very Comfy like a home away from home"

5
07/09/2016

They have everything...pool hot tub, great food and bar, happy hour specials or full restaurant. Perfect breakfast, the best BW breakfast of all the places I stay. Been staying here for almost 30 years...The grounds are nicely laid out and the beach is a short walk away

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Dean, Thank you so much for your excellent review. You took the words right out of my mouth! It sounds like you had a nice time while staying with us and we couldn't be happier that you chose the Seacliff Inn! We are thrilled to see that our pool, restaurant, complimentary hot breakfast buffet, and location exceeded your expectations. We look forward to seeing you on your next vacation. Warm Regards, Management

"Good hotel on California Central Coast"

4
05/09/2016

Good hotel, well run, excellent location, great breakfast buffet, pleasant rooms. Not cheap, but this area is pricey so it's well within the typical price range. Close to the beach and a short drive to downtown Capitola and Aptos Village.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello RAM046, It's our pleasure to have you visit with us at the Seacliff Inn. Thank you very much for taking the time to write this review and share your experiences with other travelers. We are so happy that you enjoyed our hotel, complimentary breakfast buffet and location. We hope you have another opportunity to visit Aptos/Santa Cruz again, and safe travels! Warm Regards, Management

"Good stay at this hotel"

4
01/09/2016

Good stay with very nice pool and jacuzzi but doubled booked into the same room so entered while another guest had already occupied room and staff asked them to leave and wanted us to then take the SAME room. We were given another room at our insistence. We asked for an upgrade to an interior room and were refused but given free cocktail coupons instead. Food is not very good for cocktail hour. sent back the calamari/fishy and cold.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Daria, Thank you for choosing the Seacliff Inn and taking the time to write us a review on Tripadvisor. We are delighted to read that you were happy with so many aspects of your stay. However, we apologize for the inconvenience of being double booked in the same room and that the restaurant did not meet your expectations. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. H We hope that you come and stay with us again next time you're in Aptos/Santa Cruz, and thank you so much for being our guest! Warm Regards, Management

"Great atmosphere!"

5
30/08/2016

This Hotel is above and beyond the typical hotel. An oasis in the desert. Our family spent sometime everyday out at the pool and on our patio. The breakfast was very good! Great place to kick back and enjoy the Hotel pool and surroundings!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Matt, Thank you so much for this fabulous review. What a great metaphor about our atmosphere! We are happy to hear you enjoyed our accommodation, pool, and complimentary breakfast. We look forward to seeing you on your next vacation. Wishing you safe travels and fun experiences, Management

"Quick Escape from work"

5
28/08/2016

Beautiful hotel as always. Landscaping is tremendous, larger size suites, and a great staff. Spent the evening listening to a local band (Breeze Babes) play which made the night enjoyable and very relaxing.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings lasitertravel, Thank you so much for the wonderful review and for choosing to stay at the Seacliff Inn. We are happy to know that you enjoyed your time with us, and the live entertainment. We certainly hope to see you again on your next trip through our city. Wishing you safe travels! Best wishes, Management

"Best little secret on the central coast"

5
25/08/2016

We always had our friends stay at the Seacliff Inn when they came to visit us in Aptos. Now that we have moved away, it is our first choice when we come back. Convenient location, reasonable price and enough amenities to make our short stay very comfortable. I called and booked the room directly with the hotel staff rather than on-line and was was easily accommodated with exactly what we needed - a ground floor handicapped room with 2 queen beds, ready for us when we arrived. The buffet breakfast included in the price of the room was an extra treat. I got to enjoy the early morning fog chatting with an old friend while my husband slept late. A most enjoyable trip.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Laurie, What a great title and even better review! Thank you so much for the time taken to write this review about your stay at the Seacliff Inn. We appreciate your kind words regarding our property. We do look forward to having you back and thank you for recommending our hotel to your friends! Best wishes, Management

"Hotel stay with 83 year old Mother"

3
23/08/2016

Over all this is a nice property. Hotel is composed of 5 different 2 story units and there is no elevator to the 2nd floor so if you are traveling with someone that find stairs difficult or if you have heavy luggage to get to the room ask for a ground floor room. There restaurant / Bar is nice and the outdoor patio is great, but the food was not very good. The breakfast is reasonably good and there is plenty of it. Rooms have a balcony which over look a cetral court yard which is a nice feature

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Nikolas, Thank you so much for your response! Your feedback is essential to us and I truly appreciate you taking the time to share your experience. We are so sorry you did not enjoy your meal in our restaurant. We always appreciate constructive feedback, as it helps us improve for future visits. Thanks for reaching out with your thoughts, and I hope we'll have another opportunity to host you in the future! Warm Regards, Management

"Very Nice Place to Stay"

4
23/08/2016

This is my 3rd stay at the Seacliff Inn in the past year. The hotel has a great location, the staff is great. The rooms are clean but are in need of updating. The grounds are beautiful and the pool is great.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Joe, Thank you for your kind comments regarding your stay with us! We appreciate the opportunity you gave us to be of service and hope to welcome you back in the not too distant future. Warm Regards, Management

"This is the place to stay!"

5
22/08/2016

I love this hotel. Has great staff, very nice rooms, pool, restaurant, bar, weekend activities and is close proximity to beaches and sight seeing within Santa Cruz County. This place has been great for my family and I (3 year old and 6 year old kids), when I'm on business trips or a getaway with my significant other.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Rey, Thank you so much for your lovely review, and we love having you as a guest! We truly appreciate you taking the time to let us know about your experience, and we're glad you enjoyed your time here! Thank you for appreciating our location, staff, rooms and our delicious food in the restaurant. We look forward to welcoming you back! Warm Regards, Management

"Good location and good venue"

4
19/08/2016

The hotel itself is lovely, the location is very good and lovely grounds. The front desk personnel were very helpful and pleasant. Our room was spacious, clean, quiet and the bed very comfortable; even the pull out bed in the living room. The complimentary breakfast was very complete and quite good. The only negative was the housekeeping staff which was quite sloppy in their daily cleaning.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Kristin, Thank you very much for taking the time to write this review and share your experiences with other travelers. Thank you for acknowledging our helpful staff, location, lovely grounds, complimentary breakfast and comfortable rooms. However, we were disappointed to learn that your rooms daily cleaning wasn't to our high standards, our apologies. Our housekeeping manager will be notified to assure that we will use your feedback to make improvements in our services moving forward. I do hope you will choose to stay with us again! Cordially, Management

"High Hopes Dashed with this Beautiful Property"

2
17/08/2016

The Best Western Seacliff is a beautiful property and had read good reviews on TripAdvisor hence, the reason why we stayed. We had a dissatisfied stay because of wet carpets from a leak, odor in the room as well as a nasty hole in the wall with drywall on the floor.I reported to the front desk and was told maintenance had gone home. They offered another room, but moving our family at 10:30 PM was not in the cards. We also wanted to enjoy the pool with our son and found out that the pool heat was turned off by the time we went for a swim around 8:00 PM. There was also people drinking and partying it up at the hot tub, which made the pool experience even worse. The pool attendant was not too concern on what was going on. The positive is the onsite restaurant. We had dinner and breakfast and both were excellent. The common area grounds of this property is beautiful, however the room we stayed in needed some major work.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Chris, Thank you very much for taking your time and sharing your feedback about your recent experience with us. We appreciate your kind words regarding our beautiful property, complimentary breakfast, and restaurant. Naturally, we were concerned to hear about your experience with your room accommodations, and shocked of the condition of your room. We take the care and comfort of our guests seriously and are disappointed we didn't meet your expectations. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay! Warm Regards, Management

"Great place "

5
16/08/2016

We arrived very late and in the dark. Check in was efficient and we were given drinks vouchers for the bar. The hotel is very nicely laid out in two storey blocks set around a large pool, which has plenty of sunbeds and seating. There is plenty of parking and free wifi. Our room was on first floor. Good size with two comfy queen beds, large fridge, coffee making facilities, TV, desk and chairs. The bathroom is small but perfectly adequate and the sink is in a vanity unit in a recess outside the bathroom in the main room. There was also a balcony over looking the pool with table and chairs. The gardens are pretty and there is a lovely pond and waterfall outside the restaurant. Breakfast is included and is self serve buffet and was absolutely fine with plenty of choice. The dining room did get busy but there was plenty of seating. The hotel is situated immediately off the 101 so some road noise can be heard at times when outside. We didnt hear it in our room but could from the balcony. It is also only 5 minutes from Seacliff State Beach. Overall a great stay and would recommend.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Susan, Many thanks for taking the time to share your lovely comments of your recent stay at the Seacliff Inn. We are delighted to read that you enjoyed your stay with us! Thank you again for your review and we hope to have an opportunity to welcome you back again soon. Cordially, Management

"Odd smells & thin walls "

1
12/08/2016

Outdated property. The walls are thin and the property can be noisy. Our room was not attended to when we got back around 3pm after a long day. We called the front desk for clean towels and voiced our concerns. "Hmm" was the response . Breakfast was "free " and that's the best I can say about that. Centrally located for our needs however.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello David, Thank you for taking your time to comment on your recent stay and your honest feedback. It is our aim to offer our guests an entirely satisfactory service at the Seacliff Inn. We truly apologize for the inconvenience you encountered during your stay and are very sorry. Please be advised that your comments have been passed onto our Front Office Manager, Housekeeping Manager and Maintenance Manager and remedial action will be taken. We are looking forward to welcoming you again during your next stay in Aptos and hope you will give us a second chance. Kind regards, Management

"nice place to stay"

4
11/08/2016

We always stay here when we are in the area. The breakfast is very good and we love the koi pond/waterfall. Severino's has very good food. We had a cleanliness issue on our patio and it was quickly remedied.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Deidre, Thank you so much for your review and for staying with us when you are in the area. It's great to hear that you enjoyed the complimentary breakfast, restaurant, and Koi pond/cascading waterfall. Thank you again, and we hope to have you back soon. Warm regards, Management

"Nobody knows what they are doing"

2
09/08/2016

This is the first time I have written a bad review. It is not critisism of the property but of the staff. We stayed last week for one night in a king suite room. We were traveling with our two grandsons who were visiting from Germany. The hotel was 90 percent families visiting Santa Cruz. We paid over 250. dollars for the one night, quite a bit for a Best Western. We got in bed at 8:00 pm and paid 18 dollars to rent a movie, my husband and grandson laughed quite a bit. The movie was over at 9:15, we turned off the lights and went to sleep. At 9:30 the phone rang it was the front desk saying somebody had complained that we were being noisy. I explained that we were sleeping and the noise had been minimal., nobody was out of bed. I suggested that before calling us they should have sent someone to the room to check the complaint instead of waking us up! The next morning my husband went to the front desk to let them know he was disappointed in the way they had handled it. The reception said they had no record of the phone call or complaint. They did not offer any apology. When we got home I realized we had left one of the boys asthma inhaler in the room Since they were visiting from Germany we had no way to replace it. The housekeeping department said they could send it fed ex for 20.00. I happily agreed to pay. The girl said it was guaranteed in two days. I called this afternoon, fourth day and they said that housekeeping was gone at 3:00pm and I could call tomorrow. I asked if someone could go to housekeeping and get the tracking info because I wanted to contact Fed Ex. She said no. I explained again, that it was asthma medicine for an 8 year old and it was very necessary. she told me to call tomorrow. What a bad taste this hotel has left in my mouth for Best Westerns!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello alwaysthinking, Thank you for your business and for taking the time to share your concerns. Please accept our apologies for creating an experience which necessitated you writing such a review. We are disappointed to read this review because this is far from the impression we hoped to leave you with. Please accept our apologies that your encounters with the front desk staff left you feeling they were not sympathetic to your needs, and that they didn't offer you a better solution to your problem. We are also sorry that you were disturbed while you were sleeping. Please rest assured this case has been shared to the entire team and measures have been taken with the department concerned. If at any time in the future I may be of any assistance to you please, do not hesitate to contact me directly via (831)661-4672 or [email protected] and I will make sure you are taken care of. We truly apologize for a disappointing experience and hope that you will give us another chance so we can show you the true Seacliff Inn experience. Kind regards, Management

"Great spot to Stay"

4
09/08/2016

We had booked 2 night for a softball tournament that was going on in Watsonville. We were pleasantly surprised of how nice this Best Western was. Room was clean, Staff was very nice, nice size pool where you can order food and drinks. Breakfast in the morning was better than just the muffins and fruit. Good way to start off the morning. Close to freeway, shopping center etc. I would come stay here again for sure.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Al B, What a great review - thank you so much! We are pleased to hear that your stay was a pleasant one. I am thrilled to see that our rooms, hotel grounds and complimentary hot breakfast buffet exceeded your expectations. We look forward to seeing you on your next vacation. Thank you! Management

"Hotel is a bit outdated"

3
08/08/2016

Hello! My family and I stayed at the BW Sea Cliff for a soccer tournament / birthday weekend. I will start with the NOT so enjoyable items during our stay. Upon check-in we had some cooler items to put away in the mini refrigerator but found old food spilled into refer and inside cabinet where it was located. There were other food stains as well. The bathroom is not very spacious just a simple sink w/no tissue and the bath products very basic. The shower had mold stains in the grout and the shower head was NOT pleasant shooting water out at a high hard rate and the adjustment only made the water so soft it could hardly rinse soap / sand out of your hair. There was also no microwave, the lamp on our bedside did no work and the USB charging station also did not work. I was pretty excited about the addition of the USB port/plugin until I realized it didn't work. The good was the size of the room fit myself and 3-children nicely. The decor and bed comfort was good. We had a patio that walked out directly to the pool entrance. The complimentary breakfast was very good and had great variety so you were not bored or hungry. The restaurant Severinos was delicious and great service. The patio seating at Severinos is definitely the best if you dine there with Koi ponds and a cute walkabout bridge. The pool and hot tub were also great.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hi Jennifer, Thank you very much for taking your time and sharing your feedback about your experience with us, it is much appreciated. Firstly, we would like to thank you for your kind comments regarding our accommodations. However, we were concerned to hear about your recent stay with us at the Seacliff Inn. We appreciate when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvements. Although it distresses us to learn of any shortcoming at our hotel it gives us an opportunity to continually better serve our guests. Please accept our apologies for the issues you encountered. Microwaves are not standard in our rooms. However, we do provide microwaves upon request. We take comments such as yours very seriously and care about the quality given to our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay! We look forward to welcoming you back soon. Warm Regards, Management

"My favorite place to stay in Aptos"

5
06/08/2016

I have stayed here for many years, and I have always enjoyed it. They are very accommodating, the rooms are clean, the breakfasts are good. Overall a nice place to stay, and very convenient. The fountain and koi pond are fun to see, and the grounds overall are nicely landscaped.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello David, Thank you for the wonderful review, and yay for being your favorite hotel in the Aptos! We're happy to hear that you had a great stay. Thank you for your kind words regarding our guest rooms, complimentary breakfast, lush grounds, Koi pond and cascading waterfall. We hope to welcome you again soon! Warm Regards, Management

"family getaway"

4
06/08/2016

My husband and I really enjoyed our visit. We liked the layout of the hotel and enjoyed the koi pond, great food and drinks at the on site bar and resteraunt. It is located close to the beach and would be a great place to return with our kids and grand kids for a family stay.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello nancyv731, Many thanks for taking the time to share your lovely comments on your recent stay at the Seacliff Inn. We are so happy you had a delightful time, and we highly appreciate your compliments regarding our rooms, lounge, and lush grounds! We are certainly a family friendly destination and we look forward to welcoming you and your family back soon! Warm Regards, Management

"Great Best Western Experience!"

5
06/08/2016

I often stay at Best Western Hotels for their consistency in my hotel experience. Room was decorated nicely and was very clean! It is very nice to have a full service bar and restaurant on site plus a swimming pool and hot tub. I also appreciate having a refrigerator and microwave in the room. The free breakfast was good but the dining room was very crowded.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Beverly, Thank you so much for sharing about your great stay with us! We are so happy you had a delightful time at the Seacliff Inn and we highly appreciate your compliments regarding rooms, lounge, outdoor pool and spa! We apologize the restaurant was so crowded. Thank you again for taking the time to write this review. We hope to welcome you back in the future! Warm Regards, Management

"off the beaten path but close to everything"

4
05/08/2016

first time staying here for a business trip. room clean except stains on carpet. friendly staff, breakfast included, has a restaurant and bar on site. pool, nothing fancy. would recommend, wifi better in main area not in room

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Ann, Thank you for taking the time to review your recent stay at the Seacliff Inn and indeed for choosing us to stay with during your visit to Santa Cruz County. We are delighted to read you enjoyed your recent stay with us and thank you kindly for your recommendations. Your feedback is greatly appreciated and we certainly look forward to welcoming you back again soon! Warm Regards, Management

"Great hotel/ little noisy for light sleepers"

4
04/08/2016

Great hotel. I was there for my job and stayed 2 nights. Very clean and cozy rooms. It's worth the money. Breakfast was amazing. loved it. However the rooms are not very well situated. I could hear everything from the room next door and people walking in the hallway.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Eileen It is wonderful that you enjoyed the complimentary breakfast, and the comfort of your room. Please know, all of your valuable feedback has been well noted, and will be shared with our department leaders for review. Thank you again, we hope to welcome you back soon. Warm Regards, Management

"Stayed for Wharf to Wharf Race 2016"

3
03/08/2016

This is a nice Inn, good proximity to the Wharf to Wharf Race. My only concern is how easily you can hear the guests in the room next door. Staff was friendly. Room was clean and neat. Pool area nice. I would stay here again.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Thanks for the review Teresa! We're glad you found the staff and the room great. We're sorry you could hear the guest in the room next to you and disrupted your stay. We are taking this feedback from guests like you to improve and reduce the noise. We hope we will have the pleasure of welcoming you back as a returning guest very soon. Warm Regards, Management

"Second year visit: Still Excellent!"

5
31/07/2016

Wow, love this place! The free breakfasts are really wonderful. Nice quiet rooms even with all the children playing in the pool. Nice quiet neighborhood, yet close to other attractions, like Santa Cruz, Carmel-by-the-Sea, and the Monterey Bay Aquarium - all within short driving distances. Staff was friendly and helpful. Got away from the inland heat. Take the short hike down to Seacliff beach; you won't be disappointed. Great views, an old pier, and a WWII era concrete ship deteriorating in in the ocean, covered with birds.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Vince, Wow, thank you so much for the fantastic compliment! We love hearing from our guests-and we especially love hearing from our happy guests! Thanks for taking the time to let us know, we are really looking forward to having you stay with us again next time you're in Santa Cruz! Wishing you safe travels and fun experiences, Management

"Nice hotel - a hidden gem"

5
31/07/2016

This is a hidden gem of an inn in Aptos, CA near Santa Cruz and Monterey. The onsite restaurant is excellent and a breakfast is included. A pretty koi pond and out door seating with heaters makes every meal enjoyable even on foggy days. Good affordable, family hotel with a heated pool and hot tub. Friday night there was a band. Its very close to all the Santa Cruz attractions. We will be back.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Rachael, Thank you for taking the time to write us a review on Tripadvisor. We are so glad that you chose the BW Seacliff Inn for your trip and even happier that you enjoyed your stay here. We are happy that you enjoyed everything from the complimentary breakfast, to our restaurant, and our location. Thank you for staying with us and we hope to welcome you back soon! Warm Regards, Management

"California vacation one night stay"

5
30/07/2016

LOVED this hotel. Didnt seem like a hotel at all, more like a resort..with the beautiful landscaping, nice pool and spa area, and your own private deck/patio. The family atmosphere was awesome..felt right at home here! The breakfast was very good and it is right off of the main highway so very easy to get to and from attractions in the area. Definately would return !!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello KayG0706, We can't tell you how much we appreciate this kind review! Thanks for sharing it here on TripAdvisor. It sounds like we really impressed you with our property and all of our amenities. We are thrilled you enjoyed our hotel so much! Please come and stay with us again next time you're in Aptos/Santa Cruz, and thank you so much for being our guest! Best Wishes, Management

"Felt Relaxed Right Away"

4
29/07/2016

Room and room amenities good. Parking a little strange due to the shape of the property. Central common area was very well designed with Koi Pond, waterfall, landscaping, foot bridge. Restaurant faces this area. Just "feels good". We ate dinner at the restaurant, food was very good. Will definitely recommend to anyone traveling in the area.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Jim, Thank you so much for your detailed review! We appreciate your comments and feel honored that we could accommodate you during your visit to Aptos/Santa Cruz. Thank you for acknowledging the room amenities, central common area, and restaurant. We appreciate all the positive feedback and pleased know it will be shared with our staff and management team. Thank you again for recommending our hotel to other travelers, and we look forward to your next stay with us! Kindest regards, Management

"Everything you need"

5
28/07/2016

Very well maintained. Room has a thermostat and the heater is quiet. We had 2 queen beds, which were very comfortable and had 4 pillows on each. Flat screen tv with cable. Close to beaches and only a few miles to Santa Cruz Boardwalk. Two story building, but no elevator. Rooms include a hot, buffet breakfast in their restaurant and a $5 coupon towards a beverage in the lounge.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello RobinC21 Thank you for your review, and for choosing to stay with us. We are indeed centrally located to all of Santa Cruz's major attractions, as well as the beach, as you found. Thank you for your comments regarding our rooms, and complimentary breakfast. We hope you have another opportunity to visit Aptos/Santa Cruz and us again. Thank you for sharing your experience with us. Warm regards, Management

"Great location"

5
27/07/2016

Excellent hotel close to beaches and nightlife in Santa Cruz. The room was very comfortable and clean. Their restaurant served us a great dinner. The included buffet breakfast had a good variety of food and drinks. The swimming pool and hot tub were close to all the rooms. We had a very enjoyable stay.

"Great weekend getaway!"

5
26/07/2016

Quality hotel stay. Boutique style hotel with perfect location near beach. Clean rooms with comfortable beds. Lovely patio area with view of pool and grounds. Great customer service and enjoyed a fabulous poolside dinner.

"Mini Vacation"

4
25/07/2016

Stayed here 2-nights while our home was being fumigated. Room and linens were very clean. Liked the location, the beach is only 5 minutes away by car. There is a Safeway across the street from the hotel, which is very convenient.

"Vacation"

5
22/07/2016

Best Western Seacliff Inn is a wonderful hotel if you are in the Santa Cruz area. My family and I spent two nights there and had a wonderful experience. The hotel is beautiful and well kept. The staff is friendly and the food was wonderful.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Bob, Thank you for you your kind words! We are glad that we were able to accommodate you. We hope to see you in the near future. Safe travels to you and your family. Warm regards, Management

"Pleased with 2 day stay"

5
20/07/2016

The hotel staff front desk was very accommodating and got us in the room early as we arrived at 11:00a. Room was perfect 2nd floor pool view. Room was clean and had all amenities we needed (a microwave would have been nice). There was a LARGE FAMILY REUNION going on during our stay so the pool area was noisy and crowded but we still enjoyed that time. Breakfast was very enjoyable and check out was simply a phone call to say Room ___ is leaving. Our daughter recommended this hotel and it was all she said it was.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear 503vivianr, Thank you very much for your beautiful comment on our room amenities, complimentary breakfast and especially our hospitality service provide by our team members! Please note that if you return again, we are happy to provide microwaves upon request. It is always wonderful to learn that we provided our guests with an enjoyable stay they will never forget. Your comments on the fantastic service are highly appreciated and we thank you for taking the time to write about your experience in our hotel. We look forward to welcome you back soon at the Seacliff Inn and we appreciate your daughter's recommendation! Warm regards, Management

"Just OK"

3
18/07/2016

We booked the BW SeaCliff because of it's location and the 2 bedroom family suites. We were disappointed with both. The area is nice, but for some reason, there was a fog layer over Aptos for 3 of the 4 nights that was not in Capitola/Santa Cruz or Monterey. I can't figure that one out, but it was a depressing way to start the day. The nearby SeaCliff beach was clean and quiet, but had driftwood scattered all over the place. We booked a 2 bedroom family suite so that my 2 teenage daughters would have their own bathroom to shower and get ready. We we disappointed to find that the second bathroom only had a large soaker tub, and no shower, so that didn't help. We were originally given a room with dated and worn out furnishings that looked nothing like the pics on the website. After complaining to the front desk, they switched us to a much nicer, renovated unit. Why wasn't I given this room to start? We also had an issue with the iron. It was old, and spit out a dirty, discolored water that stained my wife's shirt. Front desk swapped it out with a new one, but again, why did I have to ask for this? Shouldn't we expect the best? You are BEST Western! Free breakfast was excellent, and saved us money every day. Well done. Beds were very comfortable, rooms were clean, and housekeeping was good. Hallways are worn and staircases could use a good cleaning. Check out was easy. Marianne's Ice Cream parlor down the street was fantastic. I probably would not return, as I feel better accommodations can be had a little farther down the road in Monterey.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Terry, We appreciate you taking the time to give us a review and for your comments to help us improve our standards. Thank you for your kind words regarding the complimentary breakfast, comfortable beds, and housekeeping service. Naturally, we are disappointed to read you were displeased with your room allocation. We apologize for the fog during your stay and for issues with your room and iron. We hope by offering you to get the shirt dry cleaned and the $40 credit helped. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. We hope you will allow us to earn your trust in the future by give us another opportunity to accommodate your stay! Warm Regards, Management

"Big suprise !"

4
17/07/2016

First just to say, that we have stayed here before ans it is very nice. My comment has to do with what was given us to stay in. We rented a room that was a pool view, what we received was room 106 that was a view of a dirt hill no pool and next to the kitchen with it's garbage cans. When we checked in we asked if this was a pool view and was told yes. So I went back to the front deck and asked for the correct room and they gave us room 602. So make sure you get what you ask for.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Tom, Thanks so much for being our guests and for your review. We are very happy to know that we were able to get you the correct room! Please do come back and visit us again! Cheers! All the best, Management

"Pleasantly Surprised"

4
14/07/2016

Spent just one night for a quick business trip to Aptos. Chose this place mainly due to price and proximity to my meeting. Although I was assigned an "accessible" room overlook parking lot, I was pleasantly surprised at the spaciousness of the room and updated furnishings and decor. A few weeks ago I stayed at the Fairmont Sonoma Inn and Spa's Jack London Suite (1,000 sq ft, 2 bathrooms etc.) and this Best Western standard room was far superior in regards to the decor and furnishings. Good job West Western (and shame on you Fairmont). Room also cam with a refrigerator, sink, coffee maker although no microwave oven. Fee included buffet breakfast in the morning. Nothing fancy, but food was hot and adequate (good pork sausage). Sign up for their FREE rewards program and you get 2 drink tickets that can be used in their bar or restaurant. Tap beer selection was surprisingly good too! I was able to use their pool, which also has a spa and was again, pleasantly surprised that they offered poolside service. Nice! I only have a few minor criticisms to share. 1) I was not told that I was being placed in an "accessible room" and 2) rooms are not well insulated from noise. I should have known when I saw the earplugs in the bathroom toiletry kit. Luckily, there was only one other guest in my wing, so noise was not really an issue. Had it been a "full house", it may have been a big issue. An added plus is their closeness to Sea Cliff State beach, about 1/2 mile away. A great place to go for a run (which I did). Lastly, this is a great place for families!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Joebuyer, Thank you for sharing your review on your stay with us at the BW Seacliff Inn. We are delighted to know that you had a pleasant experience staying with us and lived up to your expectations. Thank you for appreciating our comfortable rooms and decor, pool service, and location. Your observations and feedback are most valuable to us, and we thank you for bringing it to our notice. Warm Regards, Management

"Nice place close to Santa Cruz"

4
11/07/2016

Good location - away from the crazy boardwalk and close to a nice state beach. Very attractive property. All the staff we interacted with were very pleasant. Just a short drive to downtown Santa Cruz, and only a short walk to shopping, coffee, and small eateries.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear santarosawanderer, Thank you so much for all of the great feedback at our hotel. We couldn't agree with you anymore! We hope to see you again when your needs bring you to the Aptos area in the future! Hope to see you soon! Management

"Relaxing Stay at Sea Cliff"

5
09/07/2016

While the hotel is centrally located in Aptos it feels secluded and is quite quiet. It is in walkable distance to stores and restaurants. Rio del Mar beach is best accessed by bike or car. I reserved a room with a king bed. I had a private patio which faced a parking lot that was obscured by a small bank planted with agapanthus- which were in bloom. The room was clean and spacious. I lucked out- Tuesday night Serevino's, BW restaurant has live music at 6pm and happy hour from 3-6. The staff was friendly and accommodating. I was granted a late check-out, and used the time to soak in the hot tub and swim in the pool. My new favorite place to stay in the S.C. area.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Cherie, Thank you very much for taking the time to write this review and share your experiences with other travelers. We are delighted to know that your stay at the Seacliff Inn has been pleasant and we highly appreciate your compliments on our location, services and of course, staff! I am so proud to belong to this great team! We hope that we will have an opportunity to welcome you back again soon. Best Wishes, Management

"trip in june 2016"

4
07/07/2016

I do not have any comments. the pool was to small the food was good the music was not good service was adequate. so work on the check in as I needed to go through best Western to book my stay at the front desk. and they want 50.00 dollars more to do it. It would have been a lot easier to book straight to the front desk to book it. do not do that as they do not want to bother to do the booking with the best western you may stayed before and would stay again.

"Great place for our family reunion"

5
06/07/2016

25 members of our family spent a long weekend in Seacliff Inn. We could all meet in the morning at the great breakfast buffet and plan our day's activities, some of them at the Inn (hanging out at the pool, for example) and some of them at nearby beaches or parks. Everyone was happy with this choice of reunion venue.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Peggy, Thank you for choosing to stay with us for your family reunion. It sounds like you had a fantastic trip and how nice that you could spend time with so many of your family members! We are happy to hear that we were able to live up to your expectations. We hope that we will have an opportunity to welcome you back again very soon. Wishing you safe travels and fun experiences, Management

"Always great!"

5
05/07/2016

I wrote a review that went under this hotel when it was to be under the Best Western Dunes Beach hotel. I am just realizing this now and want to make sure that I state that it has always been a great hotel for us and has great amenities and no noise problems. My apologies Seacliff Inn for an inaccurate review.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello 435suel, Thank you for clarifying and thank you so much for your kind words. It is our pleasure to serve. We look forward to seeing you again very soon. Safe travels to you and your family. Warm Regards, Management

"Met our needs for one night"

3
30/06/2016

Reserved room day of stay...clean, quiet, roomy, adequate room expected from Best Western, with very nice breakfast buffet enjoyed outside by the pond...air conditioner a bit loud, however I slumbered through it...due to proximity to grandkids, will stay here again

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Calif_wino, Thank you for your kind comments regarding your stay with us, rest assured I will share your feedback with the team! We appreciate the opportunity you gave us to be of service and hope to welcome you back in the not too distant future. Warm Regards, Management

"Home away from Home...great place to stay"

5
29/06/2016

most excellent...been so pleased I have been staying here for 18 years...food is the best, bar none for the bar, a welcome relief after 12 hours on the road. Hamburger at the bar...yum yum. Chicken Piccata one of my regulars, half rack best around and after 18 years I have tried a few just for a change but this is the best..Best Breakfast of the BW I have stayed in and I travel at least 60 nights a year and try many BW's

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Dean, Great title! Thank you for the kind words regarding our property and for your continued loyalty to the Seacliff Inn. At the Seacliff Inn, we pride ourselves on our high levels of service, great food, offering great value for your money and giving our guests the home away from home experience. We are so happy to hear we live up to your expectations and that you regard our hotel to be “most excellent!” You've just made our day and we thank you, once again, for letting us know. Hope to see you again soon on a return trip to Aptos! Warm Regards, Management

"Awesome breakfast buffet"

4
26/06/2016

This is a very clean and quiet hotel. The expanded continental breakfast is fantastic. Unfortunately she we visited the last time pool was being remodeled but looking forward to our be t stay. It is a short.drive to the beach

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Karen, Thank you so much for taking the time to share your recent experience at the BW Seacliff Inn on Trip Advisor. We are so happy to hear that you enjoyed the complimentary breakfast! We hope to see you again in the future! Best Wishes, Management

"Best Western Hotel"

4
26/06/2016

Thoroughly enjoyed our stay here. Nice staff, grounds very pretty and well maintained. Nice pool area weather cool and breezy. Very nice breakfast and 2 free drinks for adults upon arrival which was nice to have after driving with our kids...

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Kevin, Thank you so much for this fabulous review! We are so pleased to hear that you found our grounds, pool and breakfast perfect for your trip. We certainly hope to see you again on your next trip through our city. Wishing you safe travels! Cordially, Management

"Good Option for the Price"

4
24/06/2016

My family and I stayed at this Best Western recently for 3 nights while exploring Monterey and Santa Cruz. We chose this hotel since it had a good AAA discount and it was between the two cities (though closer to Santa Cruz). Many motels in the same price range in the area are run down or in unsafe areas, but this Best Western was very nice and peaceful. The grounds were more beautiful than any other Best Western we've stayed in. The free breakfast also offered a good variety. There were only 2 downsides to this hotel--the carpets were not very clean (my kids' feet were filthy after running around barefoot) and the walls were somewhat thin, though they provided a pair of very good quality earplugs.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear 656lindsayc, Thanks so much for being our guests and for your great review. We are so happy you had a delightful time at the Seacliff Inn and enjoyed the location, landscaped grounds and complimentary breakfast! I'm curious how the kid's feet got dirty, because we just replace all of our carpets in our guest rooms two months ago! Oh well, thank you again and we look forward to having you stay with us again in the future! Hope to see you soon! Management

"Definitely will come back"

4
23/06/2016

We stayed here while we attended my son's wedding nearby. The rooms were comfortable and quiet. Each one had a little balcony or sitting area. The gardens were beautiful to walk thru. Definitely would stay here again.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Joann, We really appreciate not only choosing us....but taking the time to leave us a review! We try very hard to make things exceptional here. We're glad you recognized that. Please come back soon! Kind regards, Management

"Clean, quiet, with a nice pool"

4
22/06/2016

Even though it was graduation weekend for so many schools in the Santa Cruz area and hotels were full of students, parents, and friends, the Best Western Seacliff Inn did a great job of moving people in and out and keeping the noise to a minimum. At 10pm, as guests were still having fun in the pool, staff obviously told swimmers that pool time was over and that it was quiet time. The hotel was clean and the bed fresh and perfect. Good shower with plenty of power, and good wifi. Breakfast was a slight step up from typical on-the-road breakfasts with hot foods. There is a terrific pool with lots of towels, and you can actually order food and drinks poolside by phone and they will be delivered to you! East to find, good parking, Safeway nearby, and close to Santa Cruz. (Avoid the freeway as much as possible around rush hour. You won't believe the traffic.)

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Randall, Thank you for taking time to post a review on TripAdvisor. We are delighted to hear that you enjoyed your stay at the Seacliff Inn! Santa Cruz County is a very busy place, especially now that we are into summer - so you are correct that traffic can be a bit of a challenge. Luckily we are in a location that allows guests to explore and dine within walking distance. It was our pleasure to have you visit with us and we hope to welcome you back again very soon! Kind regards, Management

"We will come again!!"

5
22/06/2016

Beautiful hotel with everything clean. Good food and food service. Enjoyed the pool with pool service. Koi pond and waterfall beautiful and great to eat meals outside with that view. Staff very friendly all over the hotel.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear 898pollyg, Thank you very much for taking the time to write this review and share your experiences with other travelers. We were delighted to read you thoroughly enjoyed your stay and thank you for your kind words regarding the service provided by the team. It was a pleasure to read your compliments on our: beautiful Koi pond, pool, restaurant and cleanliness. Rest assured I will share your comments with all departments. In the meantime, we look forward to welcoming you back again soon. Kind regards, Management

"Small room, high price, great breakfast"

3
20/06/2016

We stayed at this Best Western for a Fathers Day weekend getaway with our extended family. We had a room with a king bed that was somewhat small by today's standards. And the weekend price seemed very high for the quality of the room and location of the hotel, about $270 per night. This hotel can also be noisy at night, from the pool, from the bar, from the rooms upstairs and down the hall. Highlight of the stay: great breakfast with lots of hot and cold choices.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear mrancer, We would like to thank you for taking the time to give us your feedback on your recent visit to the Seacliff Inn. First off, thank you for your kind words regarding the complimentary breakfast. We are pleased you enjoyed our wide variety of offerings at breakfast. We are obviously disappointed that we were not able to meet or indeed exceed your expectations on your recent stay, but nevertheless thankful for your feedback. We again extend our sincere apologies that you were not completely satisfied and hope that we have the opportunity to welcome her back in the near future! Kind regards, Management

"beautiful peaceful stay"

5
19/06/2016

relaxing and easy to find a bit more expensive than other best westerns however the staff are extremely happy to serve and the environment is beautiful and peaceful. I would definitely want to return and enjoy during a vacation trip.

"Awesome Hotel"

5
17/06/2016

The Seacliff Inn is a really nice hotel. Very nice hotel for the room rate. Very Affordable. Very Clean rooms. Has a very nice Breakfast that is included in your hotel rate. It is very good. It's has everything. Eggs ,cereal , fruit ,bacon ,sausage ,waffles , pastry, muffins, several juices, oatmeal, French Toast was Yummy. Needless to say it was great. Hotel Grounds are Beautiful. Beautiful Koi Pond.,Laundry Facility. Heated Pool and Hot Tub were so nice to go to after a long day of sightseeing. Also hotel was very peaceful and quite I love this hotel and will go back again. The only thing I will say is if you have a bad back like me, the mattress are very hard and uncomfortable for me. But I do have a severe back injury. Awesome Hotel !

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Amy, Wow what an amazing review! We are delighted to read you had a lovely stay with us. As you pointed out, our amenities, complimentary breakfast and landscaping are just some of the reasons that our guests come back here time and time again. We hope that we have the opportunity to welcome you back to the hotel in the not too distant future. Warm Regards, Management

"Great Place to Stay"

5
16/06/2016

The Best Western Seacliff Inn is popular with the locals as well as travelers. There were a couple of weddings taking place during our stay and local groups hold their meetings there. Our room was modern and very comfortable. The ground floor rooms have a small patio for sitting outside. Some patios face the pool and others face a parking lot. This is a family friendly place, so the pool can get a bit noisy at times. A very nice breakfast buffet is included. The restaurant/Bar has live music on the weekends. We highly recommend the Seacliff Inn when visiting the Santa Cruz area.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Robert, Thank you so much for your detailed review! We appreciate your comments and feel honored that we could accommodate you during your visit to Aptos/Santa Cruz. Thank you for acknowledging the comfortable rooms, complimentary breakfast, and restaurant and lounge. We appreciate all the positive feedback and pleased know it will be shared with our staff and management team. Thank you again for recommending our hotel to other travelers, and we look forward to your next stay with us! Kindest regards, Management

"Good for family and near beach"

4
16/06/2016

Good motel, nicely appointed, nice pool for family. Close to Seacliff State Beach. Didn't feel as secure and safe as some motels because the rooms have corridors to the outside but neighborhood seems safe. Little noisy. Hearing the tv from the room next door late at night. Stayed on weekend with a wedding going on so was awakened by partiers after midnight who then put on the tv loudly. included Breakfast is real eggs with spinach scrambled in. Nice touch. Good coffee, and nice selection at breakfast. Staff clears your table. Nice to eat in the dining room. Overall quality is very good, which it should be a $200/night for 2 queen room. Rooms are spacious as well and beds are comfortable. Would stay there again.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Anne, Thank you for taking the time to share your thoughts on your recent stay at the Seacliff Inn. We appreciate your positive comments in regards to our location, pool and complimentary breakfast. However, we apologize for the noise you encountered from the room next to you. We want to reassure you that our hotel is a very safe. We are located in a great neighborhood. We also utilize security staff and cameras around the property to maintain a quiet, safe and secure environment for all our guests. Our guestrooms are equipped with peephole viewers, secure electronic key card locks and safety chains. In addition, our front desk staff is trained to refuse to provide a guestroom to anyone who may appear likely to cause a disturbance. Likewise, guests causing a disturbance will be ejected from the hotel if they fail quiet down when requested. It is our number one priority to make our guest feel as comfortable and safe as possible. Thank you for sharing your experience with us and others. We do hope we have the opportunity to welcome you back to the hotel in the near future. Kindest regards, Management

"Family stay at Seacliff Inn - Best Western"

5
16/06/2016

The best experience staying at a hotel every! Great and friendly staff! The grounds are very pleasant and we used the pool & hot tub every-night we stayed there. The lounge & bar are had live music on Saturday night which was a pleasant surprise! The room we stayed in was very clean and comfortable.

"family friendly hotel"

5
15/06/2016

we had a fun day and family trip. hotel was clean, friendly staff,. we had 3 adults and 3 kids. 1, 2 and 17 yrs old. no problem with the amount of people we had, got a big room for all of us. I will recommend this place.

"Beautiful place"

4
14/06/2016

This is a beautiful place to stay, and the location is excellent. There are shops and places to eat within walking distance and a fascinating State beach is a short stroll away. Grounds are beautiful and the pool is lovely. The included breakfast is one of the best we've experienced. There is a bar with music in the evening. so if you want quiet, ask for a room in building 4 or 5 which are away from the bar. Two caveats: On summer weekends the pool is filled with children. Buildings are charming but elderly and they are not soundproof. That can be a real problem if you have noisy neighbors.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Murray, Thank you for your wonderful review! It sounds like you had a nice time while staying with us, and we couldn't be happier that you chose the Seacliff Inn! Your description of your stay and the hotel amenities is very detailed and much appreciated! Thank you for your kind comments about your stay and thank you for the recommendations to guest. It would be our pleasure to welcome you back to the Seacliff Inn again very soon. Kindest regards, Management

"Great value"

4
14/06/2016

Clean, great location right off Highway 1, great hot breakfast buffet..... I would return when in the area....... btw, didn't use it, but the pool looked good too........ Close to state beach and Capitola, which is a great, small beach town...

"Wedding Experience"

5
13/06/2016

This Inn was great for wedding and out-of-town guests. Convenient amenities and clean everything. We used the fitness and pool area. Wedding outside was beautiful, can't believe this facility is a Best Western!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Brian, Thank you for this beautiful review on our performance at the Seacliff Inn. Thank you so much! We are very happy to hear that you and your relatives and friends have experience an unforgettable wedding and stay at our premises. We appreciate your positive comments about our facility and amenities. At the Seacliff Inn we aim to ensure a memorable stay to our guests. We really hope that you will be able to come and stay with us again soon. Kindest regards, Management

"Older Property Near a Beach"

3
12/06/2016

Poorly disguised old hotel with very few amenities, except a pool. Breakfast was average with crowded seating. Location is adjacent to a restaurant, Severino's, which provides an outdoor patio, and lots of noise. It should be noted that there is a $50 up charge for weekend nights, starting on Friday, which significantly impacts the cost of your total stay. We booked there for four nights, and if we had known the area better, we would have moved to another property.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear BigbobArizona, Thank you for taking the time to provide your feedback regarding our hotel. It's disappointing to hear that your stay was not up to our usual high standards. We take comments such as yours very seriously and care about the quality given to our guests. Pleased be assured your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. We again extend our sincere apologies that you were not completely satisfied and hope that we have the opportunity to welcome her back in the near future! Kind regards, Management

"Location of room"

3
12/06/2016

If you are given a parking lot room in building 100 or 200 you face the freeway. Noise from the road starts around 4 am. When checking in we requested a room near other parties in building 500 or 600 and no comment was even given to us by the front desk staff. I feel like they just gave us the worst room possible for making a reservation over 8 months ago.

"A nice hotel for work or pleasure."

4
11/06/2016

This is my second visit to this hotel. The first was work, the second was pleasure. I enjoyed it so much I chose to bring my family back. The restaurant was worthy for on the go needs, but the food fell far below expectation. I would go back.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Donovan, Thank you for choosing the Seacliff Inn and taking the time to write us a review on Tripadvisor. We are delighted to read that you were happy with so many aspects of your stay. However, we apologize the restaurant did not meet your expectations. Hope your next visit to Aptos/Santa Cruz is sooner rather than later, and that we'll have the pleasure of hosting you again. Warm regards, Management

"Great place to stay!"

5
08/06/2016

Great place to stay with it's nice gardens, pool, breakfast, and enjoyable restaurant. It's kinda like a all-in-one hotel. The hotes location is perfect for traveling to local attractions. Other than going to the beach and some side trips we never left the hotel.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear charlesaB4083HP, Thank you very much for your beautiful comment on our hotel facilities, grounds, location and especially our hospitality service provide by our team members! It is always wonderful to learn that we provided our guests with an enjoyable stay they will never forget. Your comments on the fantastic service are highly appreciated and we thank you for taking the time to write about your experience in our hotel. We look forward to welcome you back soon at the Seacliff Inn. Warm regards, Management

"great"

4
08/06/2016

Nice hotel in Aptos- family friendly. Appreciated the drink ticket and breakfast. Nice, quiet pool area. Good upkeep of grounds. Nice Koi pond, close to everything. Staff was friendly and courteous. Would consider staying here again.

"Motion Sensors make sleep difficult..."

2
02/06/2016

There are motion sensors in the rooms that shut off the AC when you fall asleep. Then the room temp rises and you wake up too warm. Throwing a pillow in the air a few times restarts the AC so you can fall back asleep and repeat over and over all night long. VERY UNCOMFORTABLE NIGHT !!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Kevin, Thank you kindly for taking the time to review our hotel on Tripadvisor. Naturally, we were disappointed to read your comments about the heater and your uncomfortable night of sleep. The comfort of our guest is always of the utmost importance, so we are truly sorry to hear you had a restless night as a result. We just wanted to let you know that our HVAC systems do not turn on and off from a motion sensor, that is for the light. All of our room's heater/air conditioner units operate from the temperature you set on the thermostat setting. It sounds like the setting must have been set at a high temperature. Please rest assured we have passed along your feedback to the front office and maintenance departments so they can review and work to improve upon the issues you experienced while staying with us. Again, we apologize for not providing you with the Seacliff Inn experience and hope that in the future, we may earn your trust and your business again. Warm Regards, Management

"Nice hotel, right off highway"

4
28/05/2016

This hotel is literally 1 minute off of Hwy 1, making it very convenient. They offer free breakfast, which includes eggs, breakfast sausage, French toast, fresh fruit, coffee. Seating was in the restaurant and there was plenty of it. They have a nice courtyard you can walk to. Patios are a nice touch, but ours faced the busy highway so we didn't use it. Bed was comfortable and check in/out was easy. Easy access to restaurants and the beach is just a few minutes away.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello daytripsanddaydreams, Thank you so much for your fantastic review of our property during your stay. We are pleased to hear you enjoyed your stay with us! As you pointed out, our lush grounds, complimentary breakfast and location are just some of the reasons that our guests come back here time and time again. Thank you for sharing and we look forward to seeing you again soon! Best Wishes, Management

"best stay"

5
24/05/2016

we were so happy with our stay. it was clean and well taken care of. the restaurant was fantastic. we had great service. we liked the restaurant so much we had dinner 3 nights in a row there. the staff was great and I would recommend this nice place to stay.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Delbert B, It's our pleasure to have you visit with us at the Seacliff Inn! We are elated you enjoyed our restaurant so much and thank you for taking time to write such a wonderful review! We appreciate all of your lovely feedback! Thank you for recommending our hotel to other travelers, and we look forward to your next stay with us! Warm Regards, Management

"Ocean Trips"

5
20/05/2016

Everytime we come over to visit the Santa Cruz and Monterey we stay in Aptos at the Seacliff Inn. The qaulity of sevice and cleanliness is excellent and the grounds are beautiful! Its conveinently located to a variety of places of interest and many shops and restuarants.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Mike, Thank you for your wonderful comments. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We appreciate the compliments about our service, beautiful grounds and location! Thank you for sharing and we look forward to seeing you again soon! Warm Regards, Management

"Best Margaritas."

5
19/05/2016

This was a very short trip but I really enjoy it... my room was clean all the time very quiet and I just hope if I go again the pool will be ready. It was a nice place. We had dinner there in the Restaurant food was good but my main reason for this review is The MARGARITAS. Omg! The best!!! that's all I had to say.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear leopardjewel, Many thanks for taking the time to share your lovely comments of your recent stay at the Seacliff Inn. We are delighted to read that you enjoyed your stay with us and our margaritas in the lounge! Thank you again for your review and we hope to have an opportunity to welcome you back again soon. Warm Regards, Management

"Family stay"

4
18/05/2016

We stayed in town for a high school sport event, and had a lovely stay. Standard rooms for best western, clean, comfortable and roomy. The best surprise was the breakfast! This free breakfast for a family of three on there way to all day sports tournament was amazing! Full hot breakfast with eggs, bacon, potatoes, fruit, cereal breads, pancakes, etc. this size breakfast was way more then we have ever experienced! Well done and great local spot for a family!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Maya Thank you for your review and staying with us at the Seacliff Inn. We are very pleased that you and your family enjoyed your stay with us! We appreciate your comments regarding our comfortable rooms, and our delicious complimentary hot breakfast buffet! We look forward to hosting you again here in Aptos in the future! Warm Regards, Management

"Very nice hotel"

4
17/05/2016

We stayed here when we went to an event in Santa Cruz last year and found it very pleasant. Pool, Internet, cleanliness, privacy, cable television, and breakfast buffet. Very nice hotel staff. All together, a very nice hotel we would recommend to anyone.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello 763betty, Thank you so much for taking the time out to write such a positive review. We are so glad that you chose the BW Seacliff Inn for your trip and even happier that you enjoyed your stay here. As you pointed out, our service, pool, and amenities are just some of the reasons that our guests come back here time and time again. Thank you for recommending our hotel and we look forward to your next visit! Warm Regards, Management

"Needs some upkeep or remodel"

3
08/05/2016

I have stayed here about 10 times. The pool area is kept up and wonderful, but the rooms need help. I know it's an expensive neighborhood, but this place is a poor value now that the rooms are kinda run down. ESPECIALLY after they tack on the resort fee. The thin walls have little privacy, and nighttime noises can be a problem. I overheard too much, and heard other guests had issues too. The beds are nice, but the carpeted restroom area is gross, put tile in! The shower tile is dated, and the miniature toilet area is a pain. The energy saving light switches are annoying. I couldn't find out why the bed lamp would not turn on! Plugged in, check. Light bulb installed, check. Switch tried in multiple positions and other lamp switches hunted for... Oh! A motion sending wall switch controls the bed lamp! Lame and cumbersome.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear RenaissanceMan1972, Thank you for your feedback of your recent stay with us at our hotel. We understand that you were not satisfied with your guest room and were deeply disappointed by that. We sincerely apologize for this and assure you that this area is of great importance to us, as we want to ensure the comfort and satisfaction for our guests. Your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. We hope to have the opportunity to welcome you back to the hotel in the not too distant future. Warm Regards, Management

"Family visit"

4
08/05/2016

I had a great experience with the front desk. They were very helpful. The room was clean. Everyone was courteous when I thought our nightstand light bulb was out. The switch was on the wall and it was not turned on Every one was prompt in my service call. The lounge had a wedding party. The music was too loud for our conversation. It took a bit to get the order in. the drink was fine. Nothing special, just a gin and tonic. The gin was a well gin, not that a high end was offered.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello swimmer's_mom, Thanks for visiting our hotel and for taking the time to share your experience. We're always glad to provide an enjoyable and relaxing escape for our travelers, and I'm thrilled to hear that our courteous staff was able to make your stay an even more pleasurable one. Thanks again for your time, and we'd love to see you again soon! Cordially Management

"Business Trip"

4
07/05/2016

I stay at Seacliff Inn for business travel on a regular basis. It's a convenient location and near my workplace in Watsonville. The only problem I've ever had was some intoxicated guests at 3 AM, but that was an isolated event and promptly handled by staff and law enforcement. 99% of the stays I've had at Seacliff Inn have been pleasant as business travel can be.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Matt, Thank you for taking the time to write this positive review, we are delighted you enjoyed your stays at the Seacliff Inn. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. We very much appreciate your kind compliments and great feedback and we can't wait to welcome you back on your next visit to Aptos. Warm Regards, Management

"Beautiful Location"

4
02/05/2016

I would like to review the hotel as a whole and not on just the most recent trip we took, since we've stayed here a few times. They have rooms for every budget and are very clean and comfortable. The tubs are decently sized, especially the in room Jacuzzi tubs (great for couples). They do also have a large heated pool and outdoor jaccuzzi. They have a beautiful koi pond and little bridge near the lounge and restaurant, a very nice touch. Just a short walk away there is a beach and some quaint places to eat. It is also just a few miles away from the Santa Cruz Beach Boardwalk and other fun activities. We ordered room service on a Saturday night and it took less than 20 minutes to get there, that was amazing and the food was absolutely delicious. This last trip we had some issues with them placing a 50.00 incidental fee on our card without notification, then they also charged us twice for the room. It did get refunded 2 days later. Just a heads up, make sure the front desk is paying attention when you check in or out.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Reddsiren, Thank you for taking the time to review our property! So happy to hear that you enjoyed your time here and that it met your expectations. We are truly in a great location to enjoy all that the northern California coast has to offer. Thank you again for your review, we look forward to welcoming you back! Warm Regards, Management

"Nice place to stay"

4
02/05/2016

We stayed for two nights on a weekend. There was loud music but we couldn't hear it from our room. They said that the band leaves around 11pm anyway. Comfortable bed, clean room, good breakfast buffet, good internet, great location. Worked out well for my family.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Melissa, Thank you for taking the time to write this kind review. We are pleased to hear you had such a relaxing and enjoyable stay. We hope to see you next time you are in the area. Thanks again! Warm Regards, Management

"Aptos Seacliff Best Western"

5
02/05/2016

A giant 10! This hotel was wonderful, comfortable, quiet, close to the beach and the food was awesome. We were a couple of minutes away from New Brighton Beach where the wedding of my husband's daughter was taking place. It was comforting to know we didn't have to fight traffic to get there or cause us to be late for the ceremony, since my husband was walking his daughter down the aisle. Very important to have all things in place for such an important trip - Seacliff offered comfort on every level.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Catherine, Thank you so much for taking the time to write such a kind review about your stay at the Seacliff Inn! We are so glad that you were able to take some time to relax before the wedding. It sounds like you were able to enjoy every aspect of our property and the surrounding area. Thank you again, Catherine, we hope to welcome you back in the future! Warm Regards, Management

"Great Choice!"

5
29/04/2016

Comfortable, clean room. Outstanding staff...helpful, friendly and provided exceptional service. Nice restaurant. Complimentary breakfast better then most other hotels I''ve stayed at. Central/good location for when you're going to visit relatives in Aptos. Only down side of stay was the internet service provided. I continually loss internet connectivity while checking emails and try to surf internet. The only decent connection was a computer for guests that was located on a table between the restaurant and the front lobby.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear D7983HZpaulb, Thank you so much for your kind review and wonderful comments! We are so glad that you enjoyed your visit to the fullest and were able to relax and take advantage of all of our property's highlights! We hope to welcome you back once again, thank you! Warm Regards, Management

"Room too noisy"

2
27/04/2016

This is the first time staying at Best Western Hotel and will probably be my last. First impressions count and when I as assigned room 111 it was facing highway 101. The car and roadway noise did not provide for a good nights sleep. I was very disappointed.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Mike, Thank you kindly for taking the time to review our hotel on Tripadvisor. Naturally, we were disappointed to read your comments about the noise you encountered from the freeway. The comfort of our guest is always of the utmost importance, so we are truly sorry to hear you had a restless night as a result. We hope you will allow us to earn your trust in the future by giving us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Warm Regards, Management

"Pros and Cons"

2
17/04/2016

Pros: Great location, pretty grounds, great amenities and well appointed rooms. Cons: paper thin walls, noisy and rowdy guests indoors and outdoors, poor wifi, weak showers, no elevators. I spent one night at the Seacliff in order to attend a wedding nearby. While the rooms were well stocked and in clean and new condition, I would not stay here again. A clear warning sign is that all rooms are supplied with earplugs. The first room I was given was on the second floor and there was no elevator. That didn't bother me but I was a tad worried as it also was located right next to the restaurant and bar. At 8 o'clock loud live music started playing and I was told it would go on until midnight. I requested a room in a quieter building and was immediately switched to a building further away. A worker brought me a new key to my room right away. Kudos for that. Unfortunately the second room wasn't much better. This time I was placed near the swimming pool where young children were running, shouting and playing unsupervised. Well the ear plugs solved that problem. I had just settled into my comfy dark and quieter room to sleep at 11 o'clock and was hopeful I could sleep through the rest of the night. Unfortunately I was awakened at 12:30 my drunken guests in the hall and next door. Given that the walls are super thin, I could hear every word that was said let alone shouted. Luckily the drunk man left and the drunk lady fell asleep so I could too. The next morning I went down to have what turned out to be a decent breakfast. I checked out and spend the rest of the morning at the beach instead of at the hotel until normal checkout time. Best decision I ever made. Word to the wise: Internet Wi-Fi signal is weak. Water strength in the shower is weak as well. Hot and cold water or inconsistent. It's a shame that the hotel was not better constructed to provide for sound buffering. That is the number one reason I recommend not staying at the Seacliff Inn.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear MidwestGal60, Thank you for staying with us at the Seacliff Inn. We appreciate your positive recognition of our landscaped grounds, amenities, and rooms. However, we are concerned to hear about your recent stay with us at the Seacliff Inn. We appreciate when guests take the time to share their experiences. Our guest opinions deserve our greatest respect, and we are very proud of receiving most of the reviews with a high rating on our establishment. We cannot express our disappointment enough that we did not meet your expectations for you during your stay. Our deepest and sincerest apologies for the noise you experienced during your stay and for the night of missed sleep. We try to make our customers feel as comfortable as possible, and we regret our hotel did not live up to your expectations. Again, we're truly sorry for the disruption and inconvenience you experienced. We hope you will allow us to earn your trust in the future by giving us another opportunity to accommodate your stay. We look forward to welcoming you back soon. Warm Regards, Management

"Beautiful grounds - room, well...."

3
13/04/2016

I attended a meeting at this hotel. The grounds are very nice and have more of an apartment feel than a hotel. There is a restaurant and bar that are adequate. My only complaint is the room. The bed was not comfortable and the door had a large gap around it - enough you could see through. It was hard to control the temperature of the room during the night. They could use a decor refresh. It was a direct bill so I cannot speak to the room rate to value.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear EEAHB, Thank you for taking time to write a review on TripAdvisor and offering recommendations to other travelers. We appreciate your feedback, both positive and negative. Your comments are very important to us in our efforts to continually improve the experience of our guests. Thank you for your wonderful comments about our lush grounds. We apologize the bed wasn't to your liking. Bed types can be tricky because they are all about personal preference. All of our guest rooms feature Serta Cheshire III plush pillow top mattresses, a lot of people absolutely love this type of bed, but they are not everyone's cup of tea. We are sorry you found your room to be a bit outdated. We are constantly making improvements to our property and I'm excited to announce that we are installing new carpet in all of our guest rooms. Your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. We appreciate you taking the time to review us and I do hope I have the opportunity to welcome you back to the hotel in the not too distant future. Warm regards, Management

"Pretty grounds but very thin walls"

3
10/04/2016

We stayed for two nights. The grounds are pretty, the rooms are small but clean. The breakfast was decent and our one meal in the restaurant was pretty good too. When we asked for extra pillows and for the sink drain to be cleared, our requests were handled right away. I liked everything about this property except that we could hear entire conversations through the front sliding window and the wall between us and the next room. The folks outside and next door were very loud until midnight, which was not pleasant at all. I would only stay there again if we could stay in a room that has no one next door.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello JanaTustin_CA, Thank you for taking the time to share your thoughts on your recent stay at the BW Seacliff Inn. We appreciate your positive comments on our staff and beautiful grounds. However, we apologize for the noise you encountered. Please feel free to contact the hotel directly for your next stay and we will try our best to place you in a corner room. Also, please don't hesitate to call the front desk with any noise complaints pass 10pm and they will take care of it immediately! It is our number one priority to give our guests the best service and accommodations we can in order to make your trip as seamless and relaxing as possible. Thank you for sharing your experience with us and others. We do hope we have the opportunity to welcome you back to the hotel in the near future. Warm regards, Management

"Mediocre, at best."

2
04/04/2016

The room is standard, nothing great, and no big issues. The operations of the hotel are very sub-standard. The included breakfast is so sad that I ate it only once, then stocked up on supplies in my room. The included breakfast does not include hot tea, I was informed. The eggs were a hard mess. Luckily, my room had a refrigerator, so I ate breakfast in the room for the rest of the week. I was presented with 2 drink coupons, worth 5 dollars each. The first night I ordered a glass of wine, I think it was listed at $14, so I paid nine. It was undrinkable. I did not go back to use the second coupon. Housekeeping took my bath towels without replacing them one day, which made for an interesting shower as I had not realized that I was without towels. The hotel keys became deactivated, both of them, a day prior to my checkout. When I went to get the second one replaced, after 10 p.m. at night, the attendant at the front desk was on the phone, laughing and telling jokes with someone for quite some time, while I stood in front of her, waiting, tired and very ready to gain access to my room again. Basically, the rooms are OK, and the place is poorly run, and the staff is poorly trained.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear tempchicago, Thank you for taking the time to share your experience. We were concerned to hear about your recent stay with us at the Seacliff Inn. Although it distresses us to learn of any shortcoming at our property, it does give us an opportunity to better serve our guests. Our guests' opinions deserve our greatest respect and we are very proud of receiving primarily reviews with a high rating on our establishment. We cannot express our disappointment enough that we did not meet your expectations during your stay. Providing our guests with a pleasant stay is something we take very seriously. We are sorry to hear that you did not enjoy our complimentary breakfast buffet. We frequently get positive comments on our breakfast and we do offer hot tea as well as coffees, milk and juices at our breakfast buffet. We would like to also apologize that your glass of wine did not taste right and do hope that you let the server know so they could get you a new glass! Please accept our apologies for the inconveniences you experienced with the key card and not having your towels replenished in your room. Fortunately, we are currently undergoing improvements to our hotel, and are replacing the key card locks and door handles, so this shouldn't be an issue in the future. Please rest assured we have passed along your feedback to the front office and housekeeping departments so they can review and work to improve upon the issues you experienced while staying with us. Again, we apologize for not providing you with the Seacliff Inn experience and hope that in the future, we may earn your trust and your business again. Kindest regards, Management

"Comfort by the Sea"

4
04/04/2016

the grounds at this hotel are very nice. You can walk the paths and get relaxed or set out side on your landing. Breakfast has real eggs not powered and a nice varity. Staff was very nice and knowledgible. Pool and Hot tub were under repair. Koi pond was cool to look at. Lighting in room was awesome. Water was always hot when needed. the hotel is very nice and close to the beach.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Tasazi H, Thank you for choosing the Seacliff Inn and taking the time to write us a review on Tripadvisor. We appreciate your positive comments and are glad that your stay at our hotel was to your satisfaction. We would be delighted to welcome you in our home again soon. Many thanks for having been our guest. Kindest regards, Management

"Expect more for the money"

3
01/04/2016

I requested an early check in. They were unable to accommodate so we went to the boardwalk. We ended up checking in rather late at night and were starving. Decided to go to the restaurant at the hotel. Since it was getting close to closing time for them, the staff appeared bothered that we were wanting to eat and get a table. The hotel rooms are small and bathroom area tiny. No vending machines besides for a soda machine. Patio faced a dumpster so we could not use. We departed on Easter morning, they cancelled the full breakfast and put together some sort of continental breakfast which was a complete mess and unorganized. Total Chaos.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear N1850RMjennifers, Thank you for taking the time to give us a review and for your comments, which help us to improve our standards. Our guest opinions deserve our greatest respect and we are very proud of receiving most of the reviews with a high rating on our establishment. We cannot express our disappointment enough that we did not meet your expectations for you during your stay. We would like to apologize for the experience you had at our hotel. Your concerns are very important to us and we thank you for bringing them to our attention. Your comments will be shared with our entire team and will certainly assist us in our ongoing improvements throughout the hotel and restaurant. We hope to have the chance to welcome you back in the future to offer the excellent stay you deserve. Kindest regards, Management

"Only staying here from now on"

5
29/03/2016

For the past few years when we visit my sisters family we've been staying at another Aptos hotel on the ocean. But decided to try the Seacliff Inn this Easter weekend. Hands down it was a GREAT experience. We'll only be staying here from now on. Every member of the staff was extremely friendly and helpful. The included breakfast was awesome and we enjoyed everything about our stay.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Tanja, Great title, thank you so much for the fantastic compliment! It truly was a pleasure having you with us as our guests and thank you for sharing your experience with others. I know I speak on behalf of our team when I say that we all truly hope to see you return with us in the future and thank you once again for staying with us. Best wishes, Management

"Quick trip to Santa Cruz area"

3
26/03/2016

Although this hotel is usually on top of things was disappointed with this visit. Wasn't told until check-in that the pool/hot but was not available. Requested extra bath towels both nights of our stay and never received them. Had a bunch of noisy kids next door and could easily hear them through the walls.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello 25shellys, Thank you very much for taking the time to leave us a review. It was unfortunate to hear your experience was not as positive as your other visits. We certainly apologize for any inconveniences our pool being closed and not receiving the top notch service that we strive for. Our pool is usually open daily and available to our guests. However, we are undergoing renovations to all areas of our property to ensure guests are satisfied with our accommodations. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We thank you again for your feedback and apologize for any challenges that you experienced, we hope to have the opportunity to welcome you back in the future. Warm Regards, Management

"Pretty good, for the only game in town"

3
25/03/2016

Not much to choose from in Aptos, so take it or leave it. We booked it specifically for the pool and hot tub and both were unexpectedly under maintenance and out of order our whole stay. No other property within 10 miles has one, so we reluctantly stayed. Not bad. $150 a night ain't cheap, but for walking distance (10 minute walk down hill, brutal climb back up!) to the beach/water, it's pretty good. Excellent bed and for a low-flow shower, super hot and decent.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Jim, Thanking you for taking the time to supply us with your valuable feedback after your recent visit to the Seacliff Inn. We are glad you enjoyed your bed, and our location to the beach. We do, however, apologize for the pool being closed during your visit. Although it is customary for our pool to be open, we are undergoing renovations to all areas of our property to ensure guests are satisfied with our accommodations. Your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. We appreciate you taking the time to review us and we would be honored to have another chance to assist you with your traveling needs. Warm Regards, Management

"Very nice hotel - clean, safe and comfortable"

4
18/03/2016

I have stayed here many times and it meets all my basic requirements - safe, clean and comfy. It's a large property with lots of room choices. The staff is more than helpful and very friendly. It is very close to the ocean which makes it a bit more pricey. There is a restaurant and lounge on site - convenient but sometimes it means there are loud voices outside late at night. Rooms on the first level have interior entry and patios.They have good rates for kids and the rooms have refrigerators and microwaves on request. It would be nice to have a no breakfast option as the food is just so-so. Restaurant food is just OK but there are plenty of places to eat close by.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear crazyblueduck, We would like to thank you for being such a loyal guest at the Seacliff Inn and for your second review in one week! We're happy to hear that we were able to live up to your expectations. It's great to hear that you enjoyed the location, restaurant, staff, and comfy room. Thank you for sharing and we look forward to seeing you again soon! Warm Regards, Management

"Comfortable Clean and Safe"

4
18/03/2016

When I travel alone I am looking for lodging that is clean and safe - it is also nice if there is food available nearby. I have stayed at the Seacliff many times and it meets my basic qualifications. It is very close to the ocean which makes it more expensive. But it is a great place to stay. My only negative is that there is a lounge/bar as part of the property and this sometimes means loud voices late into the night.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear crazyblueduck, Thank you so much for your feedback! We are delighted to know that your stay at the Seacliff Inn has been pleasant, and we highly appreciate your compliments regarding our hotel! Your observations and feedback are most valuable to us, and we thank you for bringing it to our notice. We do look forward to welcoming you back here for an even more memorable experience. Warm Regards, Management

"Convenience with character"

5
16/03/2016

This is my go-to hotel when traveling for work in the Monterrey Bay area. It feels more like a home than a hotel. I love the breakfast buffet - much better than most hotel breakfasts. It is an easy jog or reasonable walk down to the beach, which I enjoy for morning or evening exercise, and the fitness room is adequate if all I have time for is a quick workout. The pool and landscaping are lovely, though I've never actually taken a dip!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Esther, It's nice to hear you have enjoyed your stays at the Seacliff Inn! We are delighted to read your review about your stay at the Seacliff Inn. We are glad that your stays were very nice, and you enjoyed the amenities that we have to offer. Our goal is to give our guests a memorable experience and provide a "home away from home" experience. We look forward to seeing you next time you visit the Monterey Bay area! Sincerely, Management

"Very good hotel"

5
14/03/2016

Everything was just right. Cleanliness, service, amenities, breakfast. Parking spaces were a little narrow, but there were plenty of spots. Could have used a waiting list as I couldn't get a room for the second night until the very last minute and I had to keep calling back.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear June, Wow, we can't thank you enough for the kind words about our hotel! We are glad you enjoyed your stay and found the accommodations to be so nice. We are happy to hear you were able to get a room for your second night! Great suggestion about a waiting list, I will discuss this idea with our front desk manager. Thank you again, and we can't wait to welcome you back the next time you're in Santa Cruz! Warm Regards, Management

"Clean - walls are a bit thin"

4
14/03/2016

Clean room, very spacious, 2nd floor so good amount of light. Good breakfast - could use more fruit options though. Nice grounds, good pool and jacuzzi area. Walls were thin - could hear neighbors easily.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear playtimeB_B, Thank you so much for the wonderful review and for choosing to stay with us. We truly appreciate your kind comments regarding our rooms, breakfast and lush grounds. We appreciate your suggestion and please know it will be shared with our management team. We look forward to your next visit! Warm Regards, Management

"Good value for money"

3
05/03/2016

Convenient to the Seacliff beach. Get rooms facing courtyard to avoid noise from Route 1. Beautiful gardens around pool. Some rooms have new carpeting. Breakfast included but unimpressive. Severino's Restaurant otherwise excellent value.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear RittSq, We were delighted to read of your experience at the Seacliff Inn and so grateful that you took the time to write a review. We are pleased to hear that you enjoyed your stay with us. Thank you for appreciating our location, beautiful gardens, and our restaurant. We look forward to the opportunity of welcoming you back in the future. Best Wishes, Management

"Old Hotel in Dire need of Renovation = Unsafe?"

1
05/03/2016

The Seacliff is an old and tired hotel dire need of an upgrade. Like many other places in Santa Cruz county, they seem to really want to hold on to the late 70's / early 80's. I've stayed here numerous times for business, because there are not many reasonably priced hotels to choose from in this area. Where to start. It's Motel-esque in that you drive to your room and park right outside the building. The Rooms are old and slightly musty. Walls are paper thin. If you are on the ground floor than your room has a large paper thin sliding glass door that overlooks the pool. If you don't keep the drapes closed at all times passers by can just look right in. If you in the first building near the bar the noise may be bothersome on nights they have a band (Friday). The bathroom floor tile is straight out of the 70's and the carpet is worn and faded. Bathroom fixtures were old and worn. The HVAC had to be 20 years old and sounded like a freight train every time it revved up. The outdated keycard door locks do not work. Had a very hard time getting into my room every time, even tried different key cards. Locking the door was also difficult. Slight redeeming quality, I did think the bed was actually comfortable (might have been because I was really tired) To make matters worse, co-workers of mine had their room broken into and their bags stolen during the day while we were in a meeting offsite. The Hotel staff did not seem to care and acted like it happens all the time. (Inside Job?) Police had a similar response. At night (especially on a Friday) the place seemed to attract a questionable crowd which put me a little on edge and made me feel a little unsafe. Unfortunately, I Have to stay here again for business next month. I hope this time won't be as bad but I don't have high hopes.

"Best Stay Ever"

5
03/03/2016

Family reunion was great at this hotel. The climate, restaurants, pool, bar/lounge lent itself for a wonderful time visiting all day and night long. The overall staff were great, being helpful, friendly, courteous and even joined in on our fun. Plan on coming back! !

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Cathleen, We are thrilled to hear that you had an great family reunion with us, we could not ask for better feedback. It truly was a pleasure having your family with us as our guests and thank you for sharing your experience with others. We are simply thrilled with your wonderful description of our hotel and staff. Thank you for your review and it would be our pleasure to welcome you back to the Seacliff Inn again very soon! Warm Regards, Management

"Love this hotel, but the walls are thin"

4
29/02/2016

Love this hotel for the ease of the location, reasonable price, amazing complimentary breakfast , and the hotel aesthetics. The only downside is that the walls are very thin, which makes it hard to sleep.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Christie, Thank you for staying with us through the years! It is our sincere pleasure having you as our guest! We are delighted to know that your stay at the Seacliff Inn has been pleasant and we highly appreciate your compliments on our location, complimentary breakfast buffet and aesthetics of our hotel! However, we apologize for the noise you experienced through the walls -- we certainly want you to be comfortable and get a good night's rest at our place. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. We hope to host you again soon. Until then! Best Wishes, Management

"Consistent and wonderful!"

5
27/02/2016

The Best Western Seacliff Inn never fails to meet our expectations. Living nearby the hotel, we still prefer to stay here rather than the surrounding areas. The pool is great and clean and the rooms are perfect for our family. We requested a pool side ground level room and the staff was willing to accomodate us. The breakfast in the morning is definitely one of the best in the Best Western family - lots of different items to choose from - hot or cold. And the beds are beyond comfy! Great nights sleep.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello ms mama, Thank you very much for being a frequent resident at our hotel, and for taking the time to share your kind words. We are honored and delighted to be your choice in Santa Cruz County, and we look forward to welcoming you back again soon! Best Wishes, Management

"Above Par"

4
24/02/2016

Stayed here in the off-season at a relatively reasonable rate. The property is not particularly close to the beach, it really isn't that far—it's about a 20 minute walk—but it is convenient enough to get to Seacliff State Park and the shops on Soquel Rd. Highway 1 is convenient, but also makes things less pedestrian friendly and makes noise 24/7. Staff was very helpful, rooms were spacious, clean and quiet, and I was able to get work done with the wireless and space provided. Outdoor hot tub was a plus.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear bb_organic, It's our pleasure to have you visit with us at the Seacliff Inn. We are elated you had such a wonderful experience and thank you for taking time to write such a great review! Thank you for your positive comments regarding our staff, and guest rooms. Your observations and feedback are most valuable to us, and we thank you for bringing it to our notice. We do look forward to welcoming you back here for an even more memorable experience. Best Wishes, Management

"GREAT HOTEL & GROUNDS"

5
22/02/2016

Had a wonderful stay here! Everything was great...comfortable beds, great restaurant, friendly staff, quiet. Beautiful grounds and nice pool and spa. Will definitely stay here again. Highly recommend.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello ggarlic, Thank you for choosing the Seacliff Inn for your recent stay. We really appreciate you taking the time to share your thoughts and comments about your stay in our hotel. Thank you for your wonderful comments regarding our comfortable rooms, beautiful staff, restaurant, and of course our staff! Thank you for recommending our hotel and we look forward to your next visit. Best Wishes, Management

"Excellent value (but need blankets!)"

4
21/02/2016

Beds comfy & clean. Room clean & very quiet (back of complex, 2nd floor). Excellent breakfast in very nice setting including outdoor tables near heaters. Food better than many "included" breakfasts. Our only complaint was beds had only paper-thin blanket. This is typical in lower end hotels & drives me crazy. We shivered until heat kicked in, but heat came w/unpleasant smell and no one wants to leave it on all night. Why do hotels always fail to provide blankets?

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Ellen, Thank you very much for taking the time to leave us a review. We are very happy to hear that you enjoyed your time in Santa Cruz County despite the issues you experienced. We are very sorry to hear that the blankets were not to your liking. I will make sure to pass along your comments to my housekeeping manager in hopes to have this issue addressed. In the future, please don't hesitate to let the front desk know you need extra blankets for your room! We hope to have the opportunity to welcome you again very soon. Best Wishes, Management

"Great Hotel"

5
21/02/2016

The rooms are clean, updated and very comfortable. The staff is always friendly and go out of their way to be helpful. The restaurant provides 5 Star meals at a reasonable price. The lounge provides good music, great drinks and has a very relaxing atmosphere. My husband and I love coming here for quick weekend get-aways. We are always pleased to stay here.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello michafer6, Thank you very much for choosing to stay at the Seacliff Inn recently and for taking the time to review our hotel on Trip Advisor. We are delighted to read that you enjoyed your stay so thoroughly. Thank you very much for a wonderful praise of our guest room, staff, lounge, and restaurant. We all truly look forward to welcoming you back to the Seacliff Inn in the near future. Best Wishes, Management

"Great Location!"

4
21/02/2016

Didn't even know this hotel existed in all my trips to the area- now that we are there more- been exploring- this hotel has nice, clean well appointed rooms- within walking distance of the greatest beach and a great restaurant - with breakfast included!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Coleen, Thank you very much for your review. We are very pleased to read that we fulfilled your expectations, we sincerely appreciate your kind words about our guest rooms, location, restaurant and of course our staff! Our door is always open if you find yourself in the area in the future! Best Wishes, Management

"BW Seacliff - a great place to stay"

5
20/02/2016

This was not the first time we have stayed at BW Seacliff. We have always been satisfied with the facility and service. However, ths time I was a little disapointed with the attitude of the person who checked us in - not the usual cheerful and helpful demeaner.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Robert Thank you so much for sharing your recent experience with me and my team, we greatly appreciate the time you spared to do so. Naturally, I am disappointed that we were not able to meet or indeed exceed your expectations on your recent visit but nevertheless thankful for your feedback. Listening to what you, our guest, say about your experience is integral to our continuous improvement and your comments have absolutely been taken on board. We get many wonderful comments from our guests, which makes it all the more heart-breaking when we do not manage to exceed a customer's expectation. My team and I are totally focused on delivering unparalleled service driven guest experiences and I simply hope that you will give us the opportunity to restore your faith in us at some point in the future. Best Wishes, Management

"Sea Glass hunting for Valentines Day"

5
17/02/2016

What a wonderful place to stay the facility is clean and the staff are so helpful. They are the greatest hotel in the area and so close to the beach. We had a wonderful dinner with Salmon and Rack of Lamb. We went to the beach and sea glass hunted for hours and came back to a warm welcome at the front desk and a great meal for lunch. They have a happy hour after 3pm and it was fantastic, great deals on drinks and food. Veronica and Ellen sure know how to help a customer, they have the best customer service at the front desk. Kayla in the restaurant is great too, she always is nice and has a great attitude.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Greg, Thank you for your kind words! We are elated we were able to make your Valentine's Day such a success! Your description of our property and amenities is great (and much appreciated!). Veronica, Ellen, and Kayla will be delighted to hear you appreciated their genuine friendliness and accommodating manner. We want our guests to feel welcome and at home while staying with us and more importantly enjoy their time here in Aptos/Santa Cruz to the fullest. Thank you for staying with us and we hope to welcome you back soon. Best Wishes, Management

"Comfortable, convenient motel"

5
16/02/2016

We enjoyed our 1-night Valentine Day getaway at this motel. While it's not on the beach, it's a few minute drive to Seacliff beach. The staff was great, room was clean and comfortable, and restaurant was great. There's a nice outdoor patio option for dining. Free breakfast was a bit better than average. Families seem to enjoy the heated pool. Only downside is it was a bit noisy. Could hear kids playing in the pool until closing time (10pm) and some traffic noise. Next time, I might ask for a room farther from the freeway. Other than that, this is a good value for that area.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello B3achL0v3r, Thank you for your review! We are so pleased that you found us to be "comfortable and convenient"! You mentioned many of the things that travelers look for in a hotel: a clean and comfortable room, close to the beach, a great restaurant, and friendly staff. We hope that you will have an opportunity to visit us again soon. Best Wishes, Management

"Fantastic Economy Hotel!"

4
16/02/2016

We spent 3 night in this great place. It was clean and very spacious. Our room and living room were separated by a door - could make for very easy planning if you are a parent. We had a mini fridge, microwave, coffee maker, and separate sink from the bathroom. They even offered extra little amenities like a makeup remover cloth and stitch kit (was totally not expecting that)! Severino's is wonderful, however, could be a bit loud on the weekends. We were okay with it, but we could see if others could get annoyed. The location was prime as well as the price. Breakfast was pretty standard - loved the oatmeal and waffles! Overall, we were VERY happy with our stay here and would definitely come back.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear HoneyLea, Thanks so much for sharing your review with us! It is always our pleasure to receive such kind reviews and know that you had an excellent stay with us! Such positive reviews are very encouraging and motivate us to keep improving! We will be delighted to accommodate you again in the near future! Best Wishes, Management

"Good Average Hotel with Some Issues"

3
08/02/2016

This is a good option if staying in the Santa Cruz, CA area. Just off the freeway in the village of Aptos, the location is quiet and the property has a nice pool area. An onsite restaurant and bar are convenient although there are other good eating options in the village, like Burger. I originally booked a non-pool view room to lower the price but the room looked out to the parking lot and directly into the cars' front grills. Not too appealing so transferred to a pool view room which was better and about $20 per night more expensive. The A/C unit in the room was very noisy and since it was a cold night I had the choice of not sleeping or freezing. I chose the latter. There were no extra blankets available in the room. A full breakfast was included and was quite good. Front desk was accommodating in finding me an appropriate room. I was expecting a bit more for $136 per night in January. However will not rule out a future stay.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello mhender, It's our pleasure to have you visit with us at the Seacliff Inn. Thank you very much for taking the time to write this review and share your experiences with other travelers. We truly appreciate your fantastic comments regarding our location, pool, complimentary breakfast and front desk staff! We apologize for the disturbance you experienced from the A/C unit -- we certainly want you to be comfortable and get a good night's rest at our place. We always appreciate constructive feedback, as it helps us improve for future visits. Thanks for reaching out with your thoughts, and I hope we'll have another opportunity to host you in the future! Best Wishes, Management

"Peaceful Comfort"

4
02/02/2016

Convenient location. Clean, comfortable rooms, laundry and free breakfast looking out over lovely garden. Loved the heated outdoor pool for late night swim followed by relaxing soak in hot tub under the stars.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Karen, Thank you very much for your review and for your wonderful compliments. We are so pleased that you enjoyed your stay with us. It was our pleasure to host you and hope that you return to our inn when visiting our beautiful city. Best Wishes, Management

"Great location, close to state park"

3
02/02/2016

I checked in to the hotel and my room was not ready. Instead they gave me a handicapped room that was large and located on the second floor. I do not need handicapped, but thought it would be ok. Not. There was an adjoining room and I could hear the TV blaring through the door at 3 in the afternoon. I was then moved to a smaller room on the bottom floor that was dark and dank. Finally that night I was moved to a room on the top floor that was light and I felt, safer. There are no elevators, so I lugged my suitcase up and down the stairs several times. Because I am a frequent traveler at Best Western I received two free drink coupons. The location is next to the highway so it was close to work.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello cheribree, Thank you for your business and for taking the time to share your concerns. We are so sorry to hear that you had problems with your room. We strive to provide excellent customer service to all our patrons and do take our customer experience very seriously. We do apologize for any inconvenience or discomfort during your stay, and hope that if you come to visit Aptos again, you will give us another chance. Best Wishes, Management

"Ok Stay."

3
28/01/2016

Carpet had stains and sections cut out. Lamp between beds did not work. Tub faucet knob came off. I had to screw it on with my fingers. Staff was nice. It is center to most things in the Santa Cruz county.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Allen, Thank you for your business and for taking the time to share your concerns. We were saddened to learn that your experience with us at the Seacliff Inn was not all that you hoped for. Although it distresses us to learn of any shortcoming at our property, it does give us an opportunity to better serve you. We apologize for the issues you had with your room. Fortunately, we are currently undergoing renovations to our hotel, and installing new carpet in all the guest rooms, as well as other areas to our property, and we would love the opportunity to welcome you back when it is complete. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. I hope that you will give us the opportunity to restore your faith in us at some point in the future. Best Wishes, Management

"The Best!"

5
26/01/2016

Friendly, helpful staff, went out of their way to make my stay the best. The room was spotless, bed was wonderful, pillows were just right not too soft and not too hard, nor were they too old....if you have ever experience that you will really appreciate this Best Western! I was with a group that meets all over California 3 to 4 times a year and this was THE BEST in the past 5 years I have attended. Restaurant & Bar are a plus also.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Jacqueline, What a lovely review of our hotel. Thank you for taking the time and effort posting it on Tripadvisor. It was our absolute pleasure to have you as our guest and I know our team will be overjoyed to know you enjoyed your stay from beginning to end. Our sole aim is to provide a calm and relaxing ambience to all of our guests and to ensure all your requirements are met during your stay. As a Tripadvisor winner 2016, we're always looking for ways to give our guests the best possible experience and therefore your comments regarding staff and rooms are wonderful to hear. I know I speak on behalf of our team when I say that we all truly hope to see you return with us in the future and thank you once again for your consideration. Best Wishes, Management

"Needs Updating"

3
21/01/2016

This hotel is a combination of buildings that really need updating. We stayed in an accessible room that was quite large, but not really close to the breakfast area or main lobby. The room was very clean but shabby, with low windows that looked out into a parking lot. It was dark and dreary, somewhat depressing to stay in, but accessible rooms are limited in availability. Breakfast was okay, nothing special.

"A Great Getaway"

5
12/01/2016

Friendly service is coupled with a lovely garden setting in a great location near restaurants and beaches. The bar is full service and offers an informal atmosphere. Best Western Seacliff Inn is located near Hwy. 1. Your stay can't get much better.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello 510lindyj, It is always a pleasure receiving feedback from our valued clients. We truly appreciate you taking the time to share your lovely TripAdvisor review. We are thrilled you had a wonderful experience, Seacliff Inn is certainly a phenomenal hotel – there is always something for everyone…our array of accommodations, amenities and attractions have kept our guests returning again and again! Thank you for choosing us for your stay; we look forward to the pleasure of welcoming you back for you next getaway! Best Wishes, Management

"Older but Very Nice"

5
11/01/2016

This hotel is broken down into several separate buildings, each building has an entrance door in the middle and at each end. The buildings are two story, stairs are made from stone and the hallway carpet looks faded. We stayed in building 5, second floor in a 2 bedroom room with a balcony. The room was very clean, recently remodeled, and up to date. The grounds, lobby, and restaurant are all clean. The staff is friendly, attentive, and professional. The hotel is self is across the street from a Safeway Grocery store, there are a few restaurants in the area. Location wise, you can get to downtown Santa Cruz or the Boardwalk in about 20 minutes, Ocean front in Capitola in about 10 minutes, and there is a state beach less than 3 minutes away. I would recommend this property to anyone wanting to stay in the area for a reduced rate, the value I paid for this room was very good..

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Srelaford, It's our pleasure to have you visit us at the Seacliff Inn. We are elated you had such a wonderful experience and thank you for taking time to write such a great review! Your description of our property and amenities is great (and much appreciated!). Fortunately, we will be undergoing renovations to our hotel, and we plan to upgrade the carpet as well as other areas to our property, and we would love the opportunity to welcome you back when it is complete. Thank you for recommending our hotel and we look forward to your next visit! Best Wishes, Management

"Nice and convenient!"

4
05/01/2016

This is becoming one of my favorite places to stay while in the Santa Cruz area. It is always affordable, the location convenient, and the setting and grounds is very pleasing. You can't beat the free breakfast buffet in the nice buffet room looking out onto the koi pond and waterfall! Barring the young woman at the check-in desk who took 20 minutes to check in two rooms, the staff is very friendly and accommodating. The rooms are nothing luxurious, but they are clean and nicely appointed.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Juleree, Thank you for your review of the Seacliff Inn. We are glad to hear you had another enjoyable stay here at the Seacliff Inn and that we are one of you favorite spots! Thanks for the great comments about our staff, complimentary breakfast buffet, the location, and hotel grounds. However, we apologize for the delay you experienced upon check in. We understand that this can be frustrating, and this is something that we have and will address. We look forward to seeing you on your next trip back to the coast. Warm Regards, Management

"Happy customer"

4
03/01/2016

We where very pleased with the amenities and the rooms. The bed was comfortable the room quite we had a great nights sleep. We will be staying here again. It was centrally located and made it nice to visit Monterrey and Santa Cruz.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Kimberley G, Thank you for your wonderful review! We are so pleased you were a “happy customer” and we highly appreciate your compliments regarding our property! We really hope that you will be able to come and stay with us again next time you're in Santa Cruz. Wishing you safe travels and fun experiences, Warm Regards, Management

"Seacliff, where people are nice"

4
02/01/2016

We stay at the BW Seacliff every year around Memorial Day. Serafinos is a nice restaurant, rooms are large and the staff accommodates changes happily on a busy weekend. Close to parks, shopping, wineries and the coast. Free breakfast, evening cocktails and parking.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello dad45a, We are very glad to hear you enjoyed your stay here at the Seacliff Inn. Your description of our property and amenities is great (and much appreciated!). We look forward to seeing you on your next trip to Santa Cruz County! Warm Regards, Management

"missteps"

3
01/01/2016

Staff misquoted price when the reservation was made and then had attitude when questioned about the increase in cost at check in. Also there is no sound proofing and it was necessary, both nights of our stay, to contact the desk because of late night noise from other guests in the hallway and the room next door.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Mary S, Thank you for taking the time to post your comments on Trip Advisor about your recent stay at the Seacliff Inn. Your feedback is very important to us in our efforts to continually improve the experience of our guests. Please accept our most sincere apologies for the discrepancies in price you encountered with our front desk staff. It is our goal that every guest enjoys their time with us and is provided with exceptional customer service. I cannot express our disappointment enough that we did not meet this goal for you during your stay. Again, we apologize for not providing you with the Seacliff Inn experience and hope that in the future, we may earn your trust and your business again. Warm Regards, Management

"Sea Glass hunting at the beach"

5
01/01/2016

What a perfect hotel to stay for a couple of nights, close to the beach and a wonderful place to dance to jazz or have a great dinner. The hotel is minutes from the beaches and we started a new hobby Sea glass hunting on the beach. We found whale bone fossils that are millions of years old and also we were able to find a lot of colorful sea glass that was softened by the churning of the ocean. Beautiful weather and a wonderful view of the beaches. You must try out New Brighton Beach. Talk to Grace or Veronica at the front desk of this Best Western hotel at Seacliff.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Greg M, Thank you for you kind comments regarding our hotel and location. We sure do have a special coastal atmosphere here and a great place to go sea glass hunting! It must have been pretty exciting to find a fossil of a whale bone! Thanks again for sharing and we look forward to seeing you in the future! Warm Regards, Management

"Home away from home"

5
30/12/2015

I love staying at Best Westerns! Always consistent :) Friendly staff, great food, and awesome pool - not to mention the complimentary breakfast in the morning - this Best Western has one of the best spreads I've experienced, probably due to the Sanderlings restaurant they have on site. Our kids love the pool and we love it too because its a great size to accommodate a busy weekend at the hotel. you can enjoy their great room service menu, hotel restaurant or eat at the local restaurants minutes away. All the rooms are great but try to request a ground level room facing the pool - makes it that much easier to get to the pool :)

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello ms mama l, Thank you for your review of our hotel and our staff! We are extremely happy to receive such great comments and thrilled your family enjoyed our hotel so much! I think the highest praise can be “home away from home” as it means to me that you were comfortable. Thank you again for your business and Happy Holidays! Warm Regards, Management

"Great Value; Great for Families"

5
28/12/2015

We had a great family vacation at this hotel. It was a great value for the location and quality. My kids loved the pool and hot tub. I loved that it was a short walk to a beautiful beach and that it was close to stores and restaurants. Room size (two queen beds) was a little tight for 4 people, but its workable.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Rena, We are thrilled to hear that you had an great family vacation with us, we could not ask for better feedback. It truly was a pleasure having you with us as our guests and thank you for sharing your experience with others. We are simply thrilled with your wonderful description of our hotel and locality. Thank you for your review and we hope to have an opportunity to welcome you back again soon. Warm Regards, Management

"Much needed"

5
23/12/2015

I have family in for the Holidays. I gave up my place for them. The Seacliff Inn was perfect for my needs. We ate at the restaurant there. Our meal was really delicious, the service was excellent. We had a small problem with the noise above our room and the staff moved us without an additional charge. That was really appreciated.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Lori, Hope you're having a great holiday season! Thank you so much for sharing your experience with me and my team, we greatly appreciate the time you spared to do so. We are simply thrilled you enjoyed your stay. Our staff are the corner stone of our hotel and I shall pass on your sincere thoughts. We certainly look forward to welcoming you back again to the Seacliff Inn in the near future. Warm Regards, Management

"Seacliff Inn"

4
22/12/2015

Best Hotel in Santa Cruz for the money. Great location. Close to beach and stores. Good food and cocktails. Better than average breakfast buffet to get your day started. Very cool outside patio and pool.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Mark, What a wonderful review of our hotel, thank you. We are incredibly appreciative of your feedback and thank you for sharing your experience with others. It is very gratifying to know that we exceeded your expectations. We do our utmost to ensure that all of our guests are well taken care of throughout their stay. Again, we are all genuinely delighted that you enjoyed your stay so much and we look forward to the privilege of welcoming you back in the near future. Warm Regards, Management

"Good hotel en restaurant"

4
20/12/2015

I stayed here for 5 days for business purposes and can recommend the hotel. It's a complex of a few buildings around a pool and koi-pond. Parking is available all around the complex next to each building. Rooms are spacious and comfortable. Although quiet, you could hear the nearby highway. Also the heater is rather noisy. Breakfast is included and there is a a good selection. Only negative is that you need to go outside to reach the restaurant. The restaurant itself is very popular with the locals and there is live music on weekends. The food is good and prices reasonable.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello ZombieFungus2014, Thank you so much for your response! Your feedback is essential to us and we truly appreciate you taking the time to share your experience. We are so glad that you chose the Best Western Seacliff Inn for your business trip and even happier that you enjoyed your stay here. As you pointed out, our rooms, complimentary breakfast and restaurant are just some of the reasons that our guests come back here time and time again. Thank you for recommending our hotel and we look forward to your next visit! Warm Regards, Management

"December Trip"

4
16/12/2015

Hotel was great other than bar closed early on Sunday and our room was located at the end of an extremely busy & noisy breezeway. Might be nice to alert people to this when they choose a non-pool view room. I would have paid extra for the pool view to avoid the noise next time. Walls were a little thin or perhaps are neighbors were just very loud? Not the hotels fault though.

"Large Comfortable Restaurant"

3
15/12/2015

We were 10 people for dinner and everyone had a good time with plenty of room. Everyone enjoyed their dinner choice - pork, hamburgers, fish,etc. The service was excellent. The wide variety of food may be ordinary but it is all good, nicely prepared and expertly served.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Daniel, So glad to hear that your group had a good time for dinner, and enjoyed our friendly service! Hope your next visit to Aptos/Santa Cruz is sooner rather than later, and that we'll have the pleasure of hosting you again. Thank you for your review! All the best, Management

"Great Hotel and Restaurant"

5
15/12/2015

Very clean hotel. Rooms are modern and spacious. Friendly staff. Free hot breakfast with good healthy food. Restaurant is very good and great bar with live entertainment. I highly recommend this hotel.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Pamela! What a great review - thank you so much! We we're happy to hear that we were able to live up to your expectations. We appreciate the recommendation, and hope that we will have an opportunity to welcome you back again very soon. Wishing you safe travels and fun experiences, Management

"BW Aptos was a very pleasurable stay"

5
11/12/2015

I have stayed in three other BW in Northern CA over the past 3 months and I have to say the BW in Aptos is head and sholders above the others I stayed in. The grounds look and feel more like an upscale hotel. The court yard, pool and kio pond is beautiful. The room was clean and comfortable.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Tom, Thank you for your wonderful review! We are so glad to hear that our hotel exceeded your expectations! We appreciate your positive comments in regard to our grounds, Koi pond and rooms. Thank you again for your review and we hope to have an opportunity to welcome you back again soon. Cordially, Management

"3rd generation family trip"

5
07/12/2015

We celebrated our Granddaughters 2nd birthday at the Seacliif Hotel this weekend. We now officially have 3 generations enjoying this top notch hotel. It never ceases to amaze me that the staff here always goes above and beyond to make my stay better than the time before if that is even possible. Keep doing what you are doing because that is why my family and I choose this Best Western for our vacations. Truly a 5 star hotel! Thank you!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Dawn, Wow what an amazing review! Thank you for choosing our hotel for your granddaughter's special occasion and for sharing your experience. We are delighted to know that your stay at the Seacliff Inn has been pleasant and we highly appreciate your compliments about our staff. Our staff is always ready and willing to assist with a big smile. Again thank you for taking the time to share your experience with us and we hope to see you again. We truly appreciate your continued loyalty for all these years! Best Wishes, Management

"Awesome Stay!"

5
05/12/2015

Great staff! A wonderful and clean hotel. Pleasant in all aspects. Stayed two nights and they gave us a free upgrade because it was our anniversary! So thoughtful! This is definitely our favorite place to stay in the area!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Linsey, Happy belated Anniversary! We are delighted you chose to stay with us for this special occasion. It's wonderful to hear you enjoyed the service and our hotel. Thank you for your comments regarding our staff, and hotel. We look forward to seeing you again soon. Warm Regards, Management

"Good Loacation, Average Value"

4
03/12/2015

This motel is just off CA Hwy 1 and convenient to the Santa Cruz area. Buffet breakfast is included and was good. Bathroom was small. Room was well appointed. The heater was loud and disturbed our sleep.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greatings Lysippos, Thank you so much for your response! Your feedback is essential to us and I truly appreciate you taking the time to share your experience. We are so sorry for the noise you encountered from the heater during your stay. We always appreciate constructive feedback, as it helps us improve for future visits. Thanks for reaching out with your thoughts, and I hope we'll have another opportunity to host you in the future! Warm Regards, Management

"Nice Hotel"

5
02/12/2015

Stay here a lot. Great continental breakfast. Very reasonably priced menu items in restaurant / bar / lounge. Nice clean room. Awesome showerhead (newly replaced) I bathroom and water pressure. Nice new hair dryers. Large, clean, crisp, HD TV.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Greetings Teresa, We would like to thank you for being such a loyal guest at the Seacliff Inn! It's nice to hear you had a great time during your stay here. It was our pleasure to have you visit with us and we hope to welcome you back again very soon! Warm Regards, Management

"Best Western Seacliff"

4
01/12/2015

I stayed at this hotel during a business trip. The hotel is made up of several different buildings with either a view of the interior pool and landscaping or the parking lot. There is a free breakfast buffet each morning the restaurant. It was above average when compared to other hotels offering free breakfast. There was a sign that read "due to the egg shortage we can only offer hardboiled eggs". That was weird and made no sense. Every night there were lots of people in the restaurant/ bar. It offers good food with a fairly large menu. Most nights the local elderly population take over the bar and dance to the live music. It's kind of fun to watch. You kind of think they escaped from the retirement home. Besides the staff, I was the youngest person in there one night. The gym is small, but suits a minimum workout. The pool is good for swimming laps and the hot tub is nice to relax in at night. The rooms are clean and quiet. I would stay there again.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Jace, Thank you for choosing the Seacliff Inn and taking the time to write us this review on Tripadvisor! We are so glad you enjoyed our hotel, amenities, and the entertainment in the lounge. We apologize that we weren't able to serve the scrambled eggs we normally provide at our complimentary breakfast. Due to the national egg shortage, we have not been able to receive enough eggs from our distributors to meet our needs, and have been providing boiled eggs. Fortunately, this is not an issue anymore and we will be going back to serving scrambled eggs. It was most kind of you to share your thoughts; your response will help us to shape the future of our services. We hope to see you again next time you're in the Aptos/Santa Cruz area, and thank you so much for being our guest! Warm Regards, Management

"Overnighter!"

4
01/12/2015

Stayed at this lovely hotel for the night after traveling along the Coast seeing Carmel, Monterey and many more attractions. Great service, Price was comparable, grounds were beautiful. I didnt get to partake of the morning breakfast as I was running a little behind. My room was comfortable and clean. The only complaint I did have was the hot tub wasnt HOT enough!!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello NellK79, Thank you so much for taking the time to write a review! We really appreciate it, and are pleased that you enjoyed the hotel during your trip down the coast. At the same time I'm sorry the hot tub temperature was not to your liking. Please be assured your comments will be shared with our team and will certainly assist us in our ongoing improvements to our hotel. Once again, thank you for taking the time to share your experience with others and giving us the opportunity to better serve all of our guests. Best Wishes, Management

"Nice Stay"

5
25/11/2015

Flew from Miami to San Jose for a wedding in Aptos, Ca. We stayed at the Seacliff Inn. We enjoyed our stay. The hotel was clean and quiet, and very close to the beach. They had a very nice breakfast buffet. After the rehearsal dinner, which was off site, we returned to the hotel and stopped in the bar for a drink and was pleasantly surprised to find a live band playing. The next day after the wedding, they also had the after party in the hotel bar as well with another live band. All in all, a nice little get away. Would definitely stay there again.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Terry M, Thank you for your great review, your kind comments are much appreciated. We are delighted that you enjoyed your stay with us and all your needs were met. We look forward to welcoming you back to the Seacliff Inn in the future. Best Wishes, Management

"Unfriendly staff, useless internet"

3
23/11/2015

The reception staff (Antonia/Ellen) did not make us feel welcome. There was no interest in assisting us with our questions or requests. The complimentary internet is completely useless – slow and drops frequently. The restaurant staff was also careless and forgot to bring our side order.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear W_H_Can, Thank you for taking the time to share your thoughts with us. It would appear that your stay did not live up to your expectations, nor our own. A guest staying in a hotel whether it is for business, or pleasure expects certain basic necessities like a friendly staff capable and happy to correct challenges you may face in a professional and timely manner. We apologize that we did not deliver the service you deserve and that I am confident my team is capable to provide. Thank you again for your business and for allowing us the opportunity to respond to your concerns. Best Wishes, Management

"BW Aptos"

4
22/11/2015

Older but well maintained property. Rooms are average, a little dated in décor, but serviceable. Grounds are groomed and provide options for relaxing poolside or simply taking a stroll. Convenient Location, Courteous Staff, Good food and drink, comfortable stay for business or pleasure!

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Dale, Thank you so much for your response! Your feedback is essential to us and I truly appreciate you taking the time to share your experience. Thank you for the kind comments about our staff, location and restaurant. It would be our pleasure to welcome you back to the Seacliff Inn again very soon! Best Wishes, Management

"Wonderful Getaway"

5
21/11/2015

We really enjoyed the setting with the Koi pond, gardens and outdoor restaurant/bar area. Our room overlooked the pool which was heated and had a great jacuzzi. The rooms were spacious enough for my husband and I and our two adult sons for a two night stay for a wedding that was nearby. I highly recommend this venue as a great escape - great bar service and restaurant as well.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Bryce, Thank you so much for your lovely review. We truly appreciate you taking the time to let us know about your experience, which seemed to be a good one! We are incredibly fortunate to have such a great hotel and we are glad we showcased that during your stay! Thank you for recommending our hotel and we look forward to your next visit! Best Wishes, Management

"Nice place"

5
21/11/2015

The room was comfortable, and cozy. The night we stayed it rained. Can't say much about the $5 welcome drink, drinks were still pricy. It's nice that it's close to the beach. The breakfast buffet is very nice,

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Tom, Thank you for taking the time to share your experiences with us. We are so happy to hear that you enjoyed your stay at the BW Seacliff Inn! Thank you for appreciating our comfortable rooms, location and our complimentary hot breakfast buffet. We look forward to welcoming you back! Best Wishes, Management

"Seacliff Resort"

5
16/11/2015

Best place ever. Would highly recommend this hotel. Close to beach, shopping and freeway access. Clean, quiet and with great pool, hot tub area. The one site restaurant is fabulous and reasonably priced.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello celtic3, Wow, we are so flattered that we are the “best place ever!” Additionally, we appreciate your compliments on everything from our staff to our location -- I'll be sure to share your kind words with our entire team. Thank you for recommending our hotel and we look forward to your next visit! Best Wishes, Management

"Once Again, A Good Stay"

5
16/11/2015

I have stayed at this Inn, once a year, for several years. It is always a pleasure. Dinner at Severino's is delicious. Breakfast buffet is one of the better ones I've had from various places - nice choices and lots of food.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear GrimesGetawaysBike, We rejoice reading comments like yours. Thank you very much for it! It was our pleasure to serve you and we are delighted that you have enjoyed your stay. Every one of us is looking forward to you staying in the nearest future again! Best Wishes, Management

"Great Aptos Value"

4
16/11/2015

Very clean, economy hotel. Nice limited selection breakfast included, as well as a $5 welcome drink from the bar. The on site restaurant was very good, serving one of the best clam chowders I have ever had. Very pretty grounds, close to highway. Staff was very friendly, and helpful.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Truth_b_Told_OC, Thank you for taking time to post a review on TripAdvisor. We appreciate your kind comments and are delighted you had a wonderful experience during your visit. Thank you for acknowledging our friendly/helpful staff, restaurant, and lush grounds. You're right, our clam chowder is delicious, and has won many awards at the Santa Cruz Clam Chowder Cook Off! We truly appreciate your business and look forward to your next visit! Best Wishes, Management

"Very nice property"

4
11/11/2015

Right off the freeway, across from a small shopping center, this LUXURY hotel had a nice restaurant/ bar with outside seating with a large pond and waterfall (which is where the included breakfast buffet was held). It had an outdoor swimming pool and jacuzzi and an indoor fitness room with a few pieces of equipment in a room without windows. My king room on the first floor had outdoor sunken seating adjacent to the parking lot. There were 6 or more buildings around the pools..

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear outandaboutforever, Thank you for your kind comments on TripAdvisor with regards to your recent stay. We are so glad you had a wonderful stay and enjoyed our property. The beautiful Koi pond is always a treat, as well! We look forward to welcome you back very soon. Best Wishes, Management

"A Happy Halloween"

4
11/11/2015

We stayed in Aptos for Halloween, and were greeted by a staff dressed to the teeth in wonderful costumes. The overall spirit of the hotel and restaurant was happy and pleasantly festive. We always look forward to our stays at : Best Western Seacliff Inn.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Brian, Thank you for choosing to visit the Seacliff Inn over the recent Halloween weekend. We are pleased that you had an enjoyable stay and thank you so much for being our guest! Best Wishes, Management

"Clean pleasant property"

4
10/11/2015

This hotel has clean rooms and nice grounds. Staff is very helpful and pleasant. Happy hour has tasty appetizers adjacent to a pool with a koi filled pond. The breakfast buffet is nicer than most complimentary buffets. The proximity to the freeway is very convenient. The beds are comfortable.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello LOmike, Thank you for such a wonderful review and great compliments! The team is pleased to know that we did not disappoint and that you enjoyed our clean room, lush grounds, happy hour, and complimentary breakfast! Please come and stay with us again next time you're in Santa Cruz County, and thank you so much for being our guest! Best Wishes, Management

"Good Hotel on Gardenlike Property"

3
01/11/2015

The Best Western Seacliff is a solid choice while you are in Aptos. It is clean, and the front desk service is good. The pool and hot tub were well kept. It would have been good if they were opened a little later though. We were really enjoying the hot tub when security arrived to shut the area down. Breakfast was delicious and there were a lot of items to choose from. The bed was very comfortable. My favorite thing about the hotel was my balcony.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Bonjour28. Thank you very much for taking the time to write this review and share your experiences with other travelers and with us. We are delighted to know that your stay at the Seacliff Inn has been so pleasant and we highly appreciate your compliments about our staff, property, pool, and complimentary breakfast! We do have set pool hours and we apologize that your fun was cut short. The pool is open until 10:00PM in order to ensure a pleasant experience for all ours guests. We hope that we will have an opportunity to welcome you back again very soon. Best Wishes, Management

"I'd give a 3.5 rating if possible"

3
27/10/2015

We took our granddaughter to a soccer tournament in Aptos and booked this room for a Saturday night about 3 weeks prior to our arrival. The room felt shop worn, the mattress was pretty soft, and the walls were fairly thin. In our opinion, it was overpriced at $252.00. The room had obviously been cleaned a short time before we checked in because it smelled like a doctor's office and we had to open the sliding door right away for the smell to dissipate. However, we did appreciate being able to get into our room since we were technically an hour early for check-in. On the plus side, we ate in the restaurant Saturday night and the food was excellent. The breakfast buffet the following morning was also good. The hotel is located right off of a freeway off-ramp in a very convenient location. I would rate it a 3.5 if I could.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Meg052, Thank you for taking the time to share your thoughts of your recent stay at the BW Seacliff Inn. We appreciate when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvements. Although it distresses us to learn of any shortcoming at our hotel it gives us an opportunity to continually better serve our guests. We appreciate the compliments regarding our restaurant and complimentary breakfast. However, we are sorry to learn that your experience at the Seacliff inn wasn't up to your expectations. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. I hope that you will give us the opportunity to restore your faith in us at some point in the future. Warm Regards, Management

"Good overnighter"

4
27/10/2015

We stayed one night and found the shower to be the only negative experience (more splatter than spray), buffet breakfast included in stay is an excellent value. Good location, easy access to the freeway. Very pleased

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Dear Cindi, Thank you so much for taking the time to write this review on TripAdvisor regarding your stay at the Seacliff Inn. We appreciate all your positive observations about our hotel and its convenient location. However, we apologize for the inconveniences during your stay. Usually the water pressure is not a problem, but we remain watchful on this matter and we'll be more careful to ensure that everything in the room is perfect, from the toiletries to the minibar, avoiding this exceptional situation. Thanks again! We're happy that you were pleased with your stay and look forward to your next visit with us! All the best, Management

"FANTASTIC"

5
26/10/2015

From the time of checking in to leaving...the staff is very competent, friendly, helpful. Very welcoming upon arrival. The room was large, clean...located by the wonderful pool and Severino Restaurant on premise. GREAT place to stay and centrally located. Close to beaches, stores, etc.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello mendovacation, Thank you for taking the time to share your feedback. We are very happy to know that you enjoyed our hotel and location as well as our restaurant. Our staff is always ready and willing to assist with a big smile. Again thank you for taking the time to share your experience with us and we hope to see you again. All the best, Management

"Excellent experience!!!"

5
23/10/2015

This hotel has it all. A very pleasing environment, excellent services, wide range of activities, a great bar, live band that was fantastic, very nice restaurant with great food on site, and a quiet place after 10:30. A great place to stay whatever the occasion.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Karen, Thank you so much for taking the time to write this wonderful review following your recent stay with us. We highly appreciate your compliments on the hotel, restaurant, location, and staff! If we can be of any further assistance, please do not hesitate to let us know. We do hope we will have the pleasure of welcoming you back to our hotel in the not too distant future. Best regards, Management

"Average Place to Stay"

3
06/10/2015

This is an average hotel. I thought it was better based on the reviews but I don't appreciate unlocked corridor doors for safety reasons. Could hear right through the doors. Shower head was broken so it was like showering under a garden hose in the morning. Very disappointed.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello 925marilynr, Thank you for visiting our hotel and for taking the time to share your experience. Your comments are very important to us in our efforts to continually improve the experience of our guests. The issue regarding the unlocked corridor doors is valid and I assure you, I have made our Chief Engineer and General Manager aware of the issue you have pointed out, and we are working towards having the corridor doors updated. We do provide security at night to help ensure the safety of our guests. We apologize that your shower head was not working properly during your stay with us. If you let us know during your stay of any issues, we do have staff on-site to take care of any problems as they arise. Please know how much we appreciate your feedback as it assists us in being able to make adjustments that will better your potential future stays with us, as well as the experiences of all of our guests. Thank you for taking some of your valuable time to inform us of the events of your stay. We apologize for any inconveniences and hope that we can provide a better experience to you in the future. All the best, Management

"Great Stay"

5
03/10/2015

Traveling across country and wanted tto stay in Monterey. Was lucky to grt room at the Sea Clift Best Western. My brother and I were able to walk to old town and the motel staff gave some great advice as where to eat. We did not get to see Clint Eastwood but we did take the 19 mile drive around Pebble beach. All views around Momterey were beautiful.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello moonsie43, Thank you for the perfect five-stars and for choosing the Seacliff Inn for your lodging needs. We were very pleased to read that you enjoyed your stay with us, and that our services and facilities met your expectations. It is always our pleasure to receive feedback from our valuable guest as it motivates us to continue to improve our service standards. We hope to have the pleasure of you staying with us again. Cordially Management

"Close to the Redwoods and the beach"

4
02/10/2015

Stayed at this hotel on business with one day extra for sight seeing. Could easily walk down to the beach and a number of nice restaurants, < mile. Nisene Mark State Park was right down the road. A neat park of second growth redwoods. Good place to run and hike.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Yendor_1965, Thank you so much for this fabulous review! We are happy to hear you enjoyed your stay, and that you were able to take full advantage of our location. Thank you for letting others know about our amenities, we are eager for your next visit. Wishing you safe travels! Cordially Management

"Great location"

4
29/09/2015

Nice hotel. Has great restaurant and full hot breakfast. Very close to lots of recreation including Capitola and Santa Cruz. Nice well-maintained pool. Walls kinda thin. On-site laundry was helpful. I had to repeatedly ask for toiletries to be restocked as well as towels, as we had 2 for 4 people registered in the room. Try to book a room away from the freeway. Kids loved the Koi pond. Wi-Fi was sketchy at best.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello loira74, It's our pleasure to have you visit with us at the Seacliff Inn. We are glad you were a fan of the restaurant as well as the location! However, we do appreciate you pointing to some areas for improvement in your review. We apologize that you had to keep asking for toiletries to be restocked. We always appreciate constructive feedback, as it helps us improve for future visits. Thanks for reaching out with your thoughts, and I hope we'll have another opportunity to host you in the future! All the best, Management

"Very Pretty hotel, very relaxing"

4
28/09/2015

My wife and I stayed here as part of a getaway at the end of our honeymoon. The rooms were very nice, and the hotel grounds were great. The breakfast buffet was lackluster, but not bad. The price for the hotel was very steep, but so were the prices for surrounding hotels and the rooms weren't nearly so nice.

seacliff7500, Manager at BEST WESTERN Seacliff Inn, responded to this review
Hello Rebeka, Thank you for taking the time to write a review in regards to your recent stay with us! We appreciate your kind words regarding our rooms and hotel grounds. However, we do apologize the breakfast was less than satisfactory. We offer 35 different breakfast items, including many hot items, in hopes of satisfying each and everyone's morning cravings. We try our best to offer our guest a quality complimentary hot breakfast buffet during their stay. We hope that we will have an opportunity to welcome you back again soon! All the best, Management