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Best Western Plus Antioch Hotel & Suites, Antioch

4.5/5  - basé sur 329 notations.
350 W Highway 173, 60002-1870, Antioch, United States - See map

Travelers seeking space, style and convenience will find the perfect place to call home at the Best Western Plus Antioch Hotel & Suites. Enjoy the convenient location of this centrally located Antioch hotel. Our rooms blend modern style and luxurious amenities with function and comfort. All rooms and suites feature free Wi-Fi, flat screen TVs, a large work desk, mini-fridge and microwave which allows for productivity and relaxation. Mornings at this Antioch hotel can start with a dip in our indoor swimming pool and hot tub or with a workout in our fitness center. Enjoy our free daily hot breakfast buffet featuring eggs, breakfast meat, and waffles just to mention a few items. Take advantage of local attractions like the Chain o' Lakes, Blarney's Island and Country Thunder. Great America and Hurricane Harbor are nearby for an exciting day of adventure. Local festivals draw crowds from around the country. Fishing tournaments in the summer are followed by skiing at Wilmot Mountain in the winter. Ice fishing tournaments and the motorcycle rally run - one of the scenic motorcycle routes in the country - are also popular. Spend the day exploring the Pickard® China Museum or visiting the old water wheel at Harim Buttrick Sawmill. This Antioch hotel's onsite bar, Fox's Lounge, features a delicious menu and live music most Saturdays. Reserve your comfortable stay at the Best Western Plus Antioch Hotel & Suites today! Enjoy your stay.

Best Western Plus

Antioch Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Bronze
 
based on 329 guest reviews
NOTE ISSUED
Excellent
220
Very Good
72
Average
20
Poor
8
Terrible
9
REFER TO NOTICE
Business Business
68
Couples Couples
51
Family Family
127
Friends getaway Friends getaway
42
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great bar tenders! Hotel is clean."

4
26/08/2018

Our favorite part of the hotel was Barbara and Karen in the bar. They were both very personable and make us feel at home. The room smelled smoky but it was clean. I think the people before us may have smoked in it. As for the rest of our experience, it was nice.

"VERY nice hotel!"

5
14/08/2018

I was very surprised at how nice this hotel was. It's cheaper than a Marriott and much nicer! The rooms were clean and the beds were comfy! The free breakfast was really nice. Plenty of options (hot and cold) and the presentation was very nice as well. Fox's lounge makes good drinks! And they have a really nice outdoor deck that you can sit and have a drink. I even brought my breakfast out on the deck the next morning. It was nice to eat breakfast outside. The pool area is really nice. Clean and the water is warm! There are also a ton of places in walking distance to get food. Rosatti's Pizza sells dam near anything you want to eat. Me and the kids had pizza which was very good. My sister had ribs; which she said were good. There's also a Subway, Burger King and a Walgreen's all in walking distance. Wi-fi was strong. The rooms come with 3 Showtime movie channels. The staff is very friendly and very accommodating. I have zero complaints about this hotel and will stay here again.

"8-4-18 stay"

5
06/08/2018

We had a party of 50 people staying for a Wedding. Our room was a King bed, it was nice & clean, with a fridge & microwave. The lobby bar area was very nice, with slot machines for the gamblers, but the prices were a little high for the drinks. The pool was dirty, so we decided not to swim. Overall it was a good stay.

"Young man working the front desk named Dylan was so helpful!"

5
01/08/2018

Breakfast food was fresh and plentiful, clean rooms, nice pool and hot tub, the whole place smells clean, comfortable beds, friendly staff, nice work out area, convenient washer and dryer, sweet outside patio and nice lounge!

"Overpriced and Loud"

2
01/08/2018

Unfortunately our rate was too high for the quality we experienced. Throughout the night we could hear the people in the room above. There was even a few times through out the night that people knocked on our room door. The stairwells also smelled like pot.

BestWesternHotels, Corporate at Best Western Plus Antioch Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"23 YEARS?"

5
19/07/2018

We were back after 23 years for a friend's funeral so didn't know what to expect. We were very pleasantly surprised. Very nice place, clean and comfortable with very courteous staff. Breakfast was nice with gluten free options available if not readily available be sure to ask. Thank you for a great stay.

"Delightful Stay and Outstanding Staff!"

5
13/07/2018

I had a great weekend getaway, it's always a pleasure staying at a hotel where the staff members are super outgoing and friendly making it feel so welcoming. I recommend anyone to go visit my friends Kim, Barb, and Dan. Thanks guys for the hospitality and to the rest of the staff who keep the hotel so clean!!

"Happy to be back"

4
09/07/2018

My family enjoys staying here a few tomes a year when we come from Arizona to visit family and friends. Our son (7) and daughter (9) enjoy the pool. The whole family enjoys the breakfast and very helpful staff. Kim is a rockstar and should get a raise. She's one of the main reasons we choose to stay here again and again. Thank you Kim!

"great hotel, just don't get a wedding block here"

1
18/06/2018

First off, I was pleasantly surprised with how nice the accommodations were, so if your booking for individual stay you have no worries. The reason for the poor rating is directly related to the misleading wedding block incentive and poor support to resolve the issue by management. The wedding contract stated 1 room would be comp'd per 15 reservations. Despite having over 36 (verified by calling our guests after the hotel only reported 9 reservations) An email was sent to clarify this to Vickie (manager) and I provided the entire list asking for confirmation. After several follow up calls and emails, the best answer I could get was that not all of the reservations counted for various reasons. I asked for the list of reservations that I provided to be itemized by each reservation as to whether it counted towards the block, or not, and why. After several requests this was not fulfilled. The reality of the situation is our wedding booked 36 rooms but were only comp'd 1 room instead of the 2 we should have received. Despite being adamant about some reservation not counting due to the wording of the contract, they had no problem trying to charge our guests a higher rate the day before the wedding despite the contract clearly stating the rate was good "one day prior and post to the event" Its clear they chose to only choose to follow the parts of the contract that increased profit. Despite several calls/emails they would not correct the issue. If you plan to book a wedding block here, consider yourself warned, despite having everything documented they would not correct the issue.

Nina G, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Mr Sheldon, My main person at the Desk already explain to you something that is in the contract, the contract stated for every 15 paid reservations, not Room night. I'm sorry that you feel that way, we do you shuttles plus. We accommodate all you guest, and try to do our best with all our guest not only for our groups. Again I apologized Vickie Esparza

"Visit"

5
01/06/2018

I highly recommend this hotel if you are in the area. Kim and Dan were fantastic with helping us during our 4-5 recent stays in the last month and a half. Hotel very clean, continental breakfast was different every day and very good. If there was a question or concern about anything, Kim and Dan were right on it. Couldn't have stayed at a better place during a rough time in our family's lives. If we ever have the need to return up north, we definitely will be calling Kim and Dan for our visit! Great job you guys and thank you so much for being there! Highly recommend this hotel and it's amazing staff!

"Best hotel visit ever!"

5
24/04/2018

All staff members were very accommodating and friendly. Would highly recommend this hotel for any event. Extremely clean, and the quietest hotel I have ever stayed in. Very convenient location. Excellent value!

"Gross and very rude"

1
30/03/2018

These managers were super rude except for dan. I have never been treated this way in a hotel in my life. They were rude to me and my children. It was over priced for a Thursday night, I get it it's spring break but it's antioch il! The women running the breakfast was taking away the syrup while I was cooking my waffle 5 mins before it closed. I did not know we couldn't stay to swim after 11am check out. So when the manager Vikki came in and told us to leave I had no problem. But when the European manager said she was going to call the police if she saw us again i was floored. I understood we had to go, I did not put up a fight, I got my kids out and packed up. I'm a 42 year old single mother just trying to enjoy s little spring break with my kids! I will never come back here again!

"BEAUTIFUL HOTEL & EXCELLENT GUEST SERVICE"

5
15/03/2018

My wife and I stayed here and very IMPRESSED with the hotel its beautiful and clean great bar and atmosphere. Shout out to the owners for employing their staff we have to say a huge shout out to Alex or Alan and Kim they were always smiling and helpful and just nice good people! Hard to find people that love their jobs and just so helpful to go out of their way! Highly recommend staying here at this hotel. We will be back and thank you for the hospitality! Dave

"Manager Provided Poor Service"

1
15/03/2018

As I went to check out 3-10-18 the manager Kim Morgan was sitting on her phone, not even acknowledging my presence, I could clearly see her playing a game of candy crush on her red iPhone. I proceeded to interrupt her playing the game and asked if I can check out. Without even looking up my room number or asking my name she said, you're good you can go. I then asked if they had found a cellphone, as my cousin had lost his, her reply was 'nope' did not even bother to ask what kind of phone or anything. I then said to her ' Well since youre too busy on your phone to help us out. Can I please have your name so I can write a review about our stay?" She then started screaming at us to 'GET OUT OF HER HOTEL OR SHE WAS CALLING THE POLICE' I sat down on the bench and said I just paid 150$ to stay here for one night, you can either give me your name so I can write an adequate review on my stay or I will wait for the police. After waiting about 15 minutes, the police arrived and she lied to them stating that I was being disorderly all night long, if you check the cameras I did not even stay the night. I only came to give my brother a ride home.... She had me my brother and cousin banned from the property all because I asked for her name. The camera's do not lie so please go back and watch them.

BestWesternHotels, Corporate at Best Western Plus Antioch Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent guest service"

5
07/03/2018

I have been at this hotel many times and always get the greatest service starting when I walk in the front door. From the smiling face and welcoming hello from Kim at the front desk to the great drinks and conversation from Barb at the bar. I would recommend this hotel to anyone wanting to just get away or for Business. The pool and hot tub are always clean and welcoming.

"Clean and comfortable"

5
06/03/2018

This hotel was very clean and accommodating. The pool and hot tub area is really nice with a little waterfall connecting them. The work out area was good and the bar was really nice too! The breakfast has two different styles of waffle makers, all the juices, scrambled eggs, sausage, potatoes, cereal and all the other normal breakfast foods. The beds were super comfy and warm! I love the toiletries they have... the use bath and body works shampoo, conditioner, soaps and stress relieving lotion. They have a little store to buy snacks and you can use a washer and dryer machine that takes quarters. Our room had a coffee maker, mini fridge and microwave. Overall I had a great experience at this hotel!

"Five Star Hotel!"

5
15/02/2018

A welcoming hotel from the staff as they were always pleasant and helpful, so thank you Alex and Kim! I'm an early bird so having a nice hot breakfast and yummy coffee is always a way someone wants to start their day! Yeri, thanks for making my breakfast time feel at ease before a hectic business meeting. Be back soon!

"EXCELLENT HOTEL & GUEST SERVICE"

5
12/02/2018

Stayed at this hotel and I was very IMPRESSED with the hotel and the staff, I will have to say most hotels the staff look like they don't want to be there but this staff were all FRIENDLY AND HELPFUL they were always cheerful and loved working here. That goes a long way. Kudos to the owner on your staff! Shout out to Kim, Alex, Dan and Barb. It was a pleasure staying here and highly recommend this hotel.

"Beyond expectations!"

5
09/02/2018

Very clean and well kept property. Staff was excellent and helpful in any way they could be. Breakfast was great and they replenish the food just as soon as it needed and cleared tables prompt - and it was free!

"Great breakfast, and hotel bar"

5
20/01/2018

Room was clean and up to date. The soaps and lotion they have in the bathroom are Bath and Body brand. The walls are very thin, and could hear the people talking next door, and people in the hallway. The hotel bar was great! But, the breakfast was awesome! Omelets, ham, potatoes, waffles, cereal, coffee. And the staff was friendly and nice.

"Nice location"

4
12/01/2018

I've enjoyed best western all over the country, though they all need softer beds, this one one was enjoyable. Even though my drive is long I would stay here again. I just hope more people stay at this location.

"Hangin with my kid goin to see some Blues The Sandlots of Salem"

4
08/01/2018

Good place. Typical hotel in which one cannot control the noises in the hall from other guests. All in all a good night stay. Breakfast was the usual "waffel and eggs" but all in all not a bad place to stay.

"Outstanding"

5
28/12/2017

This was My first time staying here and was impressed with the Quality of the Room. It was very Clean and smelled Clean. The Bed was very Comfortable. Breakfast in the morning was good as well. I will definitely Recommend this hotel to someone. I would also stay the night again.

"A surprise gem"

5
30/11/2017

Hotel was wonderful, extremely well maintained, great amenities and friendly helpful staff! A wonderful gem to find when I had zero expectations. Grateful for my experience. I will also add that I slept on the pull out couch and was definitely pleased with how comfortable it was!

"Antioch"

5
27/11/2017

We were here for a family baptism. We stayed here because it was very close to the church. Wow. What a pleasant surprise to have such beautiful rooms. We asked for adjoining rooms and we were given exactly what we asked for. The room was clean and beautiful. We could not have Ben more pleased staff was awesome too

"Best Western Plus Hotel in Antioch , Illinois"

5
25/11/2017

We always enjoy our stay in Antioch at the Best Western Plus. The staff is very friendly and helpful and work hard to meet our needs. The breakfast buffet is very good and has a nice variety of different foods to choose from.

"friends stay"

5
14/11/2017

my bff came to stay for long weekend - it was a great hotel - very relaxing! The pool and hot tub was clean and comfortable with not a lot of kids running around and they do not allow outside guests to come in which is good. I would recommend this spot to anyone that needs a great place to stay.

"Great Stay"

5
05/11/2017

Being that this was the only place in Antioch we happy we choice this place to stay. Every thing was clean and quiet. The breakfast was way better than expected. They had a ton to choose from. We were visiting family that lived nearby and we wanted to be as close as possible. We will return and stay here again. I did get a better price by contacting the hotel directly instead of booking thru a third party web site. Thanks again for the great stay ....We look forward to returning.

"Outstanding place to stay"

5
31/10/2017

Clean, friendly, and comfortable place to stay. You can't beat the environment for the money. Good breakfast in the morning, and nice fitness center. Oh yeah, always have GREAT music playing in the lobby.

"A+++"

5
10/10/2017

I stayed at this location for a recent wedding that I attended it was a wonderful experience. Kim at the front desk was just phenomenal with everything making the check in and overall stay very homey. Barb and Alex were also excellent and provide great service! These comforting people made you feel welcoming, so thank you.

"GREAT PLACE"

5
06/09/2017

Well maintained, clean hotel. The staff was awesome! Breakfast, pool, hot tub and fitness room we fantastic! Many convenient restaurants and stores in the surrounding area. We will definitely be returning!

"Best Western Plus is a Big Plus"

5
05/09/2017

Everything about this Best Western Plus was the best. Our room was spacious and nicely decorated. The lobby was beautiful and inviting with a wonderful fireplace which was sat by while enjoying our wonderful breakfast. We look forward to staying here again.

"Comfortable, Clean, and Quiet"

4
04/09/2017

I stayed here for the 2nd time on a recent business trip. My room was clean, comfortable, and quiet. My limited interactions with the staff were good - they were friendly and helpful. Very nice place to stay, and I look forward to coming back soon.

"Modern, clean, friendly staff"

5
03/09/2017

We stayed here for the night bevywe were going to a concert at Blarney's Island. The hotel is either brand new or newly remodeled. Very nice and modern lobby. We missed breakfast, but the room looked very nice and I could see a great variety! The room was nice, clean, and the bed was very comfortable. There was even Bath and Body Works products for toiletries. I'd definitely stay here again!

"Cleaness"

2
14/08/2017

Very mildewy and dirty carpet. It was very damp and we were sneezing our whole stay. No matter how much we adjusted the air flow it was very damp. We were there for a wedding, I was baby sitting for my daughter the babies were even sneezing.

BestWesternHotels, Corporate at Best Western Plus Antioch Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Highly Recommended"

5
31/07/2017

Neat. Clean. Quiet. Refined. Lovely room and I'm very picky! Pretty Lobby & Breakfast Area. Convenient layout of hotel. Ample parking. I just can't complain. Stayed there many time while visiting family in the area.

"Why Best Western is the Best!"

4
27/07/2017

I travel to Illinois at least 4x's a year to visit family and friends. I have always stayed at this Best Western as it is conveniently located.between all of my family members. Also, I am very familiar with the area.

"Great Stay"

5
21/07/2017

Hotel was great, staff was great. Pool, Hot Breakfast, Bar, all you need for a little get alway. My friends and I had a great time. I will definitely revisit, and recommend. No complaints and happy guests.

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Thank you for taking the time to completing our survey, your feed back is very important to us. We look forward to see you again Best Regards Vickie Esparza

"Hotel Experience"

4
17/07/2017

The hotel is very nice however the price was a bit more than I had anticipated for the area. I was surprised it had a bar and a beautiful outdoor patio with a fire. If you need to be close in this area it is nice place for your family to stay.

"Convenient Location, Nice Facility "

4
16/07/2017

Checked into our room and found the sheets needed to be changed and the drapes were worn with holes in them. Went to the front desk and they immediately changed our room and we were very satisfied. The hotel offers all the amenities you could want including a complementary breakfast.

"Girls get away week-end"

4
13/07/2017

Stayed here to attend a bridal shower in the area. Great check in staff, warm and friendly. Good breakfast and poll/hot tub. Only complaint was the beds were a little soft...and a couple was making out in the pool!

"Antioch Best Western"

5
05/07/2017

Attentive staff and outstanding bartender. It's a plus the pool is open until midnight. Room was spotless and comfy. Great breakfast included. The online reservations made check in quick and painless. The bartender made passing time before our party zoom by. Thanks Antioch!

"family staycation"

4
04/07/2017

everything was very nice. i rented the room for my granddaughter and great grandchildren. we live close by and have a annual 4th of july celebration. the room was a little pricecy, and we did not get the 10 gift card. how does that work.

"Best Western Plus Hotel in Antioch , Illinois"

5
30/06/2017

We stay at the Best Western when visiting near by relatives. We have always had an enjoyable experience and would recommend this hotel. The staff is very friendly and helpful and we enjoy the breakfast selection. The rooms are neat and comfortable and modern.

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 847-395-3606. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Location good for us, beds bad for us!"

3
24/06/2017

We went to visit our niece who is terminally ill and stayed close to where she lives. We wanted to spend some quality time with her. I hardly slept during our 4 night stay - I felt like a zombie! The bed was terrible and each night I wanted to peel off the sheets - terrible quality,

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 847-395-3606. Vickie ESparza

"Wedding group great stay"

5
18/06/2017

Busy area as 2 wedding parties were staying the weekend. Hotel was fully booked. Staff were great and checked in people as soon as possible. Nice updated quiet rooms. Would definitely stay at another best western.

"Great Stay"

5
16/06/2017

Great place to stay! I had a very pretty room!! Incredibly comfortable bed. Nice large flat screen tv. Very clean!!!!! The breakfast area is very well maintained. One of the best breakfast services I have seen in a long time Highly recommend this hotel.

"really great stay"

5
16/06/2017

Stayed at the Best Western in Antioch il. for a wedding in the area. Extremely clean lobby with a fancy fireplace. The man working the check in desk made it easy to check in. The pool and hot tub are really nice. Room was clean and well maintained.Parking was simple plenty of restaurants in the area. breakfast was the best.

"Room for Mom"

5
14/06/2017

Needed a close, clean handicap room for my mom for my son's graduation. I stopped by the Best Western in Antioch and spoke with the GM Vickie. Wonderful GM and staff! Whole hotel was clean and updated! VERY happy with everything! Choose this hotel if you need a nice room in the area!

"Quality Hotels"

5
13/06/2017

Excellent services and accommodation. Ease of registration and check out. Staff friendly, understanding, and excellent communication skills. I have stayed as a guest at this location going back to around 1994, 95 or 96. I have never been dissatisfied. It makes continuous improvements and stays current.

"Poor customer relations"

2
01/06/2017

Terrible fold-out sofa bed--hotel response was "we do not recommend the sofa bed for adults." Housekeeping issues-not enough towels and room not made up. Response to issues by hotel manager was very defensive and completely unaccommodating.

BestWesternHotels, Corporate at Best Western Plus Antioch Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Hotel & beautiful"

5
19/05/2017

Stayed at this hotel recently. Beautiful hotel the front desk clerk Kim is very friendly and helpful every hotel should have this type of person working at the desk. My hats off to Kim and staff a very pleasant and enjoyable stay. Regards Tabitha

"A wonderful hotel experience!"

5
12/05/2017

Most friendly and helpful receptionists ever- Kim and Rich, so lovely and great first impression of hotel. They couldn't have been more sweet, giving me directions to a function I was attending and ensured I had everything in my room to accommodate my needs. The amenities in my room worked with no issues as I have had experiences in the past that failed which can always be disappointing as this is suppose to be a home away from home. Thanks again to the amazing staff who I go to meet, Kim and Rich! I will be back again! :)

"Nice hotel"

5
03/05/2017

Comfortable. Affordable. And a lot of amenities was allowed to check in early. Had an early flight and they let me check in before the posted time. Awesome hot tub and pool area. Breakfast area had good items that were fresh. Stayed ina suite room. Not as big as I am used to when called a suite. But bed was super comply. Had a microwave and fridge.

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 847-395-3606. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Rude and Racist"

2
14/04/2017

I was in Antioch visiting family for just one day. I called the front desk to ask if my grand children could use the pool and was told it was no problem. I and my son-in-law (I am white and he is black) stepped outside to have a cigarette. When a woman who was part of the hotel staff opened the door and stared "this is not a smoking area, it is an emergency exit only." We apologized, said we were sorry as we didn't see a sign. As we were coming back in she said to my son-in-law "and you young man are you a registered guest of the hotel?" He was speechless and taken aback by her tone of voice. (He was well dressed in a button down shirt, blazer and nice jeans, no underwear showing. He is in his mid-thirties not some young punk! I explained that I was and he along with my family were visiting me. When we went back into the pool area, where my 3 grandsons were swimming and my daughter was sitting she said that due to insurance there was a liability that prohibits any one other than registered guests from using their pool. Stating they would have to get out immediately. I explained that I did ask. Also there were no other guests in the pool area. She was at that time having a man put up a sign on the pool door stating that only registered guests could use the pool. There was no sign when we entered the pool and the emergency door was not clearly marked. This woman never identified herself and I had to ask the front desk who she was. Her name was Vickie, and I found out she is the manager of this hotel. I travel extensively and have never had any hotel staff be this RUDE to me or my family members. Also as an owner of a pool I know for a Fact that insurance for having a pool doesn't specify regarding a guest or someone that would sneak into the pool. You have a responsibility for both regardless of the circumstances! Did she think we were stupid? It may not sound like she was rude as it was not so much what she said but how she said it that was very rude! Her tone of voice clearly changed especially when she addressed my son-in-law. We were so embarrassed and have never had anything like this happen at any of the other hotels I have stayed at. Also the person she insulted the most was the one who paid for the room! The hotel was very clean and nice otherwise. The rest of the staff was very pleasant. I'm glad the rest of the staff didn't follow ms Vickie's example!!!

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
I apologized to Guest, because she was smoking in EXIT DOOR the we keep closed at all times, we just address that to guest I'm very sorry to hearing the I'm racist. I'm very sorry the she feels that way, I apologized. Our policy is the only register guest allowed in the pool. I apologized again, if guest wants to bring family, we allowed 4 people per room, need to added to room, or rent another room. Going in the pool area, if is a visitor is not allowed in the pool area. Is our policy, when guest check in guest sign registration the clearly say that.

"Excellent Stay and Service!!"

5
14/04/2017

This hotel provides such a warming hospitality especially when traveling for business you take many chances with picking a hotel. The Best Western in Antioch, IL is one of the best stays I've experienced and such a clean, well-maintained hotel. Hats off to the staff who make it inviting. The front desk service which Miss Kim made such an amazing first impression when checking in made me feel welcoming and safe. She went above and beyond needs to accommodate my needs as this was my first time in the area. I highly recommend this hotel for anyone traveling in the northern Illinois area.

"Very clean and inviting, I enjoyed my stay there, as always!"

5
04/04/2017

The Best Western in Antioch, IL is one of the best hotels I have stayed at; the decor is very modern, clean and comfortable, we had a great nights sleep on the pillowtop bed, breakfast was great, a nice variety to choose from..

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 847-395-3606. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean!"

5
28/03/2017

This was the cleanest room we have ever stayed in. The room was quiet, the HVAC worked well (a rare occurrence) the business center was clean and well lit and the breakfast was awesome! Everyone was courteous to a fault. Overall an excellent experience.

Vickie E, General Manager at Best Western Plus Antioch Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 847-395-3606. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Stay"

5
27/03/2017

the stay was real nice. I will be going on every spring break with the family & friends. I may go up in the summer as well. The bar has a patio outside. Their is all kinds of palaces to eat around the hotel in walking distance.

Vickie E, General Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 847-395-3606. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The "BEST" Best Western"

5
27/03/2017

Love this hotel. Love this town. Staff is awesome. Friendly and very accommodating. Hotel is fresh, modern and clean. Love going for a weekend getaway. Spending time with friens and enjoying the lounge. The pool and hot tube are very nice as well. Would HIGHLY recommended to anyone.

Vickie E, General Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again!.

"Spectacular "

5
19/03/2017

I just cannot get enough of the awesome service provided by this team...Lead by G. M. Vickie Esparza...Front/ Bar Manager Kimberly and staff provide the welcome service that all customers deserve....this is the best summer retreat place with access to restaurants and lake access across the way...small shops and downtown within a mile...just amazing 5 star service!!

Vickie E, Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Thank you so much, your feedback is very important to us, we look forward to see you again!! Best Regards Vickie Esparza

"Best place I've stayed in a long time"

5
16/11/2016

I have to admit I haven't stayed at a BW in many years. After staying in Antioch I will definitely add BW to my list while searching for accommodations. This hotel put HI, Hilton Brands and everyone else in the dust as far as quality and cleanliness. Staff was helpful, breakfast was adequate and I walked each evening to one of the area diners, if you want it you can walk to it. Definitely will stay here again

Vickie E, General Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Thank you so much for your feedback, look forward to see you anytime soon.

"Can't wait to make it back soon"

5
10/11/2016

When in the area (and even sometimes when I'm not) I try to make it to this hotel to end my day... I'm always greated as an old friend, or family and "my room" is always available! Great rates, clean/comfy rooms, great bath products and good drinks in the bar! Can't wait to come back soon!

"Above and beyond"

5
27/10/2016

I don't expect much when I stay in a Hotel, but this Hotel staff was the best I have ever encountered. If service means anything to you, then this is the place you want to go to. I have never experienced so many different walks of life willing to above and beyond.

Vickie E, General Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Thank you very much for your comments. Hopefully we see you anytime soon, and greet you in person. Thank you!! Vickie Esparza General Manager [email protected] 847 395 3606

"Enjoyed every minute of our stay"

5
26/10/2016

We enjoyed every minute of our stay. Nice homey lobby with a beautiful fireplace and comfortable furnishings. This hotel offers all the amenities. Complimentary breakfast, well equipped business center, indoor heated pool, fitness center, bar, gaming room, laundry, and sundry shop. Every staff member we encountered was very nice and accommodating. We had to change rooms on the first night due to a plumbing issue. The male desk clerk changed our room very efficiently and with a smile. The room was exceptionally clean. The beds were very comfortable.

Vickie E, General Manager at BEST WESTERN PLUS Antioch Hotel & Suites, responded to this review
Thank you so much for your comment, we very happy the we exceed your expectations, hopefully see you soon. Best Regards Vickie Esparza General Manager [email protected]

"Very nice"

5
20/10/2016

Very nice hotel. Newly remodeled. Beautiful and spotless. The beds were extra comfy. The room and the bathroom looked like there was special time and effort put in to make the room look perfect. Very friendly, helpful staff. Will be returning soon.

"A plus!"

5
10/10/2016

We choose this property even though is was farther from our destination due to the positive reviews and the negative reviews of other properties. It was worth the extra 15 mile drive. It is very clean, quiet, with comfortable rooms, nice soaps and a great breakfast. Front staff very friendly and accommodating. Drive a little further and you will be happy!

"Winter Wonderland Weekend"

5
08/10/2016

This was a weekend getaway, a first time experience in Antioch. We were looking for snowtubing not really far and found this nice little getaway. After doing my research and reviews I selected the Best Western Plus. This hotel totally met our expectations and the staff was amazing, especially Trish from check-in until checkout, she had to pull a double shift and she said we made it enjoyable. The hotel is centrally located to everything you may need, close to the slopes, downtown Antioch and the Outlet Mall in Pleasant Prairie. The rooms were spacious, complimentary hot breakfast, free wi-fi, parking and a pool everything you need!!! Planning my upcoming weekend again.

"Excellent"

5
18/09/2016

Room was clean and spacious. More than what we needed for one night. We are smokers and they had plenty of outdoor space for us. Great breakfast with a lot of selections. No B's and G's , but I can live with that. Highly recommended.

"Better Than it Has to Be"

4
23/08/2016

I just spent one night at the BW in Antioch. I stay in approximately 250 different hotels each year (4-5) per week and I am a Platinum Premier member with Marriott and Diamond with Hilton. So I know a little about quality hotels. The Best Western is really the only hotel in Antioch, but they still maintain high standards. The hotel is on highway 173, which is the main road off the Interstate 94 that runs from Chicago to Milwaukee. The hotel is easy to locate and they offer free parking. Next to the hotel is a Subway and Chinese and Pizza restaurant. In addition, 1/2 mile away there are several more restaurants. The hotel has a bar with some bar food and there is even a gaming room. There is also an outside area with a fire pit for those that wish to smoke and enjoy a drink and conversation. The hotel is a very nice building and is well maintained. The employees at the hotel are friendly and will go out of their way to offer suggestions for eating and directions. The hotel offers a free breakfast that is equal to any Marriott or Hilton Executive lounge. The hotel offers standard rooms and suites. I had a room overlooking a lake. However, the windows were so dirty you really could not get a clear view of the lake. Furnishings in room is more than adequate and the bed and pillows were comfortable. The bath room is spacious and clean. My only complaints would be 1.) windows are dirty and 2). the shower head is really high. In fact, I am 5'8" and I could not reach the shower head to adjust it to the middle of the tub. With limited competition in town, this hotel is better than it has to be. I would highly recommend this as a place for family or business travelers.

"Clean and Comfortable"

5
07/08/2016

We had a wonderful experience at this hotel! The staff was friendly and helpful. The property was well maintained and clean. The pool water was comfortably warm, and the hot tub was very nice. I was surprised to find that the pool area has large sliding glass doors that open onto a sun deck complete with chairs to catch some rays! The breakfast was fantastic! It included a variety of items to satisfy whatever you might be craving. We went to Fox's Lounge for a drink on Saturday night. The bartender was welcoming and personable. I would definitely recommend this hotel!

"Good Choice"

5
06/08/2016

Property clean, convenient, and comfortable. Service without a hitch. The pool area was fantastic. Breakfast was typical fare; well stocked and hot food actually hot. The bed was extremely comfortable but bathroom a little small. We will return.

"Damp Room..."

3
04/08/2016

Dampness is not something you typically notice about a hotel room, right? We were visiting during an extremely hot and humid weekend in July for a wedding, and we were getting ready for the reception in our room. We had the air conditioner going on full to have the room cool, but the air was still so humid that our hairstyles immediately fell apart after heat styling. After returning from the reception, we noticed immediatley that everything in the room was actually damp. The sheets, our clothes, the pillows and towels felt WET to the touch. It was actually fascinating to damp everything was; however, it was really uncomfortable to sleep in... The beds, however, were really comfortable-- and I mention that because it was something I noticed amidst the dampness. Other accomodations in the room were standard to a Best Western, or any midrange hotel. Breakfast was also good, standard. The staff was really great with restocking the hot items and desserts.

"Convenient, nice place, with lake view"

5
30/07/2016

Very nice place, convenient to fox river/chain of lakes area. Very good breakfast, friendly staff. Just a few miles west of I-94 at intersection of Routes 173 & 83, a little east of Route 59. Good restaurants around the Antioch / Fox Lake / Pleasant Prairie (WI) area, including El Puerto Mexican Restaurant in Fox Lake and the Brat Stop in Pleasant Prairie. Have stayed here probably a dozen times in the last year for business.

"Great Place to Stay during Country Thunder"

4
27/07/2016

I enjoyed stating at the Best Western in Antioch. It was not too far from Country Thunder and conveniently located to a Wal Mart and restaurants. The staff was friendly when I checked in and was also accomodating for me when I needed some more time to check out. Parking was not an issue for me thank goodness.

"not a good choice for getting together as family"

2
23/07/2016

Our family was getting together at a nearby relative's, so we reserved several rooms for out-of-town guests. Because our five-day stay apparently coincided with a Country Thunder Festival in the area, prices for the rooms were exceedingly high, but we bit the bullet and paid those prices, knowing it was the best way for us to be able to get together in the evenings for some Scrabble, cards, or other games while we visited our relatives from across the country. We have done this in other hotels in other years; we simply use a couple of tables in their breakfast areas (which are, of course, empty except during the breakfast hours). We are not rowdy, we leave no mess; we just sit at the tables and chat and play. So, imagine our shock when we were told at this hotel that yes, we were welcome to use some tables and chairs there --- for a rental fee of $300 each night! Are you KIDDING???

"Beautiful Lakefront Suite"

4
24/06/2016

Beds are amaaaaazzzing! This suite was well priced through AAA and the hotel was very clean. The toiletries were upgraded and did I mention the beds : ) Best nights sleep in a long time. Trish at the front desk was super-helpful, knowledgeable and friendly. The view of the lakefront was spectacular!

"A pleasant surprise"

4
24/06/2016

This Best Western PLUS was new, clean, and comfortable. Staff was great; lot's of amenities a traveler would need in the vicinity. I now understand that the PLUS makes a difference in the Best Western chain.

"Lil chi town"

4
19/06/2016

Yes that's what they call Antioch lil chi town great area to get to know people as well as the "chain hook up" the lakes with miles of good fun with friends and family. this historic chain-o-lakes offers boat races, water sports and great food and splashes of fun. This area has sports bars that are family friendly and the greatest party on the water with the port of Blarneys island, the cove, Captains Quarters, famous other places like Mineola resort. The Best Western has a great hotel conveniently centered in the town of Antioch lots of food places to walk and historical downtown offers cultural events all year long. just a quick hour from Chicago the great secret get away.

"Good Quality hotel"

4
09/06/2016

We stay here when visiting "home" and always like the stay. There has been some renovation in the rooms and the TV situation is being addressed. Aside from the non-hi-def TV during this last stay, it's always enjoyable. In my opinion, the price is a little high, but it is the only hotel in the vicinity that we need. They don't skimp on the free breakfast. There is something for everyone and always fresh.

"Recommend"

4
07/06/2016

Hotel was extremely clean and very well maintained. We would highly recommend. Above average for a Best Western. We were very satisfied since we were traveling in to Wisconsin and was extremely convenient for us to just spend the night.

"3 star hotel with a 4 star feel"

4
21/05/2016

Clean room and a good breakfast with lots of options. Love that they remove and clean the shower curtains between guests and that the shower head was so tall. My 6'6" husband could fit with room to spare.

"A very welcoming property, enjoyed many of the amenities"

4
15/05/2016

Had to travel to help care for a family member and after staying at the Executive previously, wanted to try a different location. It was a day and night difference. The Best Western Plus looked brand new and very welcoming. The pantry area was well stocked, the lobby comfy with a nice offering of some fruit to grab and go. While walking to the elevators, noticed the beautiful pool and hot tub area with waterfall/fountain. After getting situated in our room (which was very clean and well appointed), we ventured to the main floor again and discovered a beautiful patio area with tables, chairs and a fireplace, which was great on a chilly night. Will definitely make this a regular go-to off season. Summer rates are high due to all the local attractions. Rickey & Trish were both very friendly and represented what all hotel staff should aspire to be.

"Hidden Joy"

5
03/05/2016

The hotel seemed like new. Beautiful pool with waterfall. Hot tub was very used over the weekend and needed to be cleaned was the only problem. We were there on a Sunday Night...I am sure it was getting cleaned the next morning based on the condition of the entire hotel. Great Breakfast. We will go back for sure.

"Great Hotel for location"

5
01/05/2016

This hotel was excellent. We stayed only one night for our daughters wedding, but would have stayed more if needed. Very clean, nicely decorated rooms and friendly staff. The bar stayed open for us so we were able to go there with the wedding party after the reception. Thanks to the hotel bar it was a nice ending to a great wedding.

"Convenient, nice place, with lake view"

5
27/04/2016

Very convenient for business stay in the chain of lakes region, with a view of one lake across the road. Convenient to Antioch, Fox Lake. Comfortable bed, good breakfast. McDonalds, Subway, and pizza in strip mall next door. Drive a couple miles for something better to eat, including El Puerto Mexican Restaurant with patio and boat docks overlooking Fox Lake.

"Clean / friendly / accomodating"

5
11/04/2016

stayed for a week for business and my family visited during the weekend. Super clean, great service, better than expected breakfast. Comfortable beds, and good pillows!!! Good location for local restaurants. They also have a quaint little bar for adults only.

"Good hotel"

4
24/03/2016

Check in was smooth, room was clean and comfortable. I stayed overnight for work. The only problem was I had to be at work BEFORE breakfast was being served. I did how ever get some fruit and coffee to go with me. The women setting up breakfast apologized for not being able to provide me with more food. There was pastries, but, I am Gluten free and so I could not enjoy them. Overall good stay and I would stay there again.

"Nice hotel and location"

4
23/03/2016

Very nice hotel, disappointed that the pool was under maintenance, but we knew that ahead of time. It looks like a very nice pool. It has a waterfall on one end, which is nice. The worker at the desk was not very friendly, he told us about the wifi/rooms very fast like a mundane speech that I couldn't understand him and needed him to repeat it slower. Didn't seem to smile. Our room was facing the swimming pool on the second floor (however I did request a 3rd floor, but for some reason, did not get it; it was not a full hotel). Otherwise, all was very nice. Will come back again.

"Average hotel w/ no pool towels..."

3
22/02/2016

Overall the rooms are pretty clean, nice, average... seemed to be updated decor. An average stay/hotel... not bad. With that said, felt the need to point out that most hotels with pools (indoor or outdoor) always have pool towels. There will usually be a card in your room to notify you that the pool has towels. However, this hotel has a location for pool towels, and even the location to dispose the used pool towels when you're done. For some reason, they simply do not provide pool towels at the pool. (although the station for towels sits there empty) It's unfortunate if you make the mistake of jumping in the pool and then have no towel to dry off. I guess you have to be inconvenienced by going to the front desk, in which they will only give you 1 towel. We have 4 guests in our room. The front desk informed us that it is their policy not to put the towels out by the pool area any more due to a new law.?? (seems like a lie) Also, made us feel like she was doing us a favor by giving us 4 towels instead of the limited 2. Aren't you allowed up to 4 guests in a room??? This made no sense. It was obvious that they must have had an issue with towels (stolen, ruined, who knows) and now they police the pool towels.? This not only is an inconvenience, but seems classless and non customer service oriented, especially to tell and outrageous lie as to why they no longer put out the pool towels in the pool area. I travel and stay at hotels frequently and had never heard of such policy/policing... and to be so inconvenienced as to going to the front desk AFTER you enter the pool??? I felt the need to somehow get the word out there, especially to the Best Western District Manager, that this is simply wrong, and poor customer service. We will be taking our business down the street to the Holiday Inn. Thank you and good luck with that "new law".

"Excellent service near Wilmont Mountain"

5
21/02/2016

Group of ladies selected this hotel for a weekend visit to Wilmont mountain about 25 minutes away. Both gentlemen (Anthony and ?) who worked the front desk during our stay were great! The bartender in fox's was friendly as well. We had the presidential suite and it was spacious with a bedroom, living room, dining room, kitchenette and bathroom with a massive 2 person hot tub. Everything was clean and well kept. Right next to fast food and a Chinese place. Pool was nice and front desk had towels. Would absolutely recommend this place.

"Rude staff & kept PREPAID room charge we never used!"

1
15/02/2016

My husband and I made plans to meet friends, and enjoy a romantic Valentine's day. We made, and PREPAID a reservation through a third-party vendor. When we arrived to check in, I was told we needed a credit card or cash for "incidentals". I had neither :( -- and was curious, since the room had been PREPAID. I offered a check, ( we live 50 miles away) and was told "no". When I asked what incidentals were, I was told it was for room damage?!? I doubt we are a big threat (my husband and I are both 50+). A woman stating she was the owner, was rude, incredibly inflexible, and purposefully difficult. I went back out to our vehicle where my husband and friends were waiting. My husband offered me his debit card. I returned to the front desk to again attempt to check in. The woman then stated she needed proof of the identify of the debit card (even though our names are the same). Seriously -- there was no pleasing this woman :( I summoned my husband - who got out of the car and came to the front desk where she began scolding him about how he shouldn't have booked the room if he couldn't provide ID, etc. Needless to say my husband used the word "damn" to which she responded "I refuse to provide you a room" and "I don't have to check you in", etc. . . . " Now, the hotel is refusing to return our PREPAID, UNUSED room charge,

"Very nice! Would come back again!"

5
08/02/2016

This hotel was one of the best that we stayed at. It was clean and the interior was very nice. It was kids friendly and the free breakfast was a great option. We rented a room over the New Year's weekend, it was very close to the Wilmot Mountain. The had a very good experience here and we would come back again.

"Very Clean."

5
08/02/2016

I've stayed here a couple of times. Nice little bar. Everything was tastefully decorated. The rooms were a good size, and the beds were comfortable. In this area it is the only modern place to stay in town.

"Very clean"

5
05/02/2016

I was very impressed at how clean this hotel was. I am a professional traveler and in the last 6 months I have stayed in 8 hotels from seattle to milwaukee to tampa for pleasure and business. This was hands down the cleanest place I have been in. Bravo to the housekeeping.

"Perfect"

5
25/01/2016

I have stayed at this hotel about 5 times in the last year. Very clean inside and out. The beds are very comfortable. I do wish they would switch their breakfast menu once in awhile. It's always scrambled eggs with sausage links and potato chunks. I will be back again.

"Comfortable Stay"

4
25/01/2016

Hotel overall appearance was nice. Hotel lobby and Eating areas were very clean and nicely decorated. Staff were very friendly, professional and helpful. Rooms could be kept up and cleaner. Overall stay was comfortable.

"Was so amazed how clean and friendly staff was............."

5
03/01/2016

It's so very clean and I travel alot and this place is on my #1place and the pool erea/hot tub and suit was so clean and smelt so clean,breakfast was a good breakfast to start your day-I would recamend this place for a nite or a couple day's,and prices are not very expensive...... Staff was so POLITE and FRINDLY -Alway's a Smile on there faces.... THUMBS UP !!!!!!!!!!!

"Very Nice Hotel"

4
31/12/2015

This is a very nice hotel but not in a great location. Price we paid was a little high for this room in this location but the hotel was good overall. The room was clean and the staff were friendly. Internet access was reasonably fast and reliable during our stay. Desk chair was not great. If you leaned back just a little, the chair almost fell over. No adjustment on the chair fixed this problem. Breakfast looked very nice with a variety of offering. Only complaint was egg, bacon, cheese scramble was cold. It tasted good but we had to reheat it in the microwave because it did not seem like the heating unit was keeping the eggs warm at all. We have family in this area and hotel options were limited unless we drove a fair distance. Would consider staying again, if in this area again.

"wonderful time"

5
30/12/2015

we stayed at the Best Western in Antiooch Illinois and had a wonderful experience. The staff was wonderful, very accomodating. The pool and hot tub were alot of fun, the kids played for many hours. The breakfast was delicious. The beds were very comfortable. Overall it was a wonderful time. We will be back.

"Awesome"

5
15/12/2015

Great place to stay. Staff very nice. Bed was So Nice! Only negative was TV reception was 60's quality. Was told a contract issue, so should be corrected in future. Hot tub was awesome. Very clean, good parking, good location.

"comfortable stay"

5
06/12/2015

Hotel staff was helpful and hotel was very clean and organized. Only drawback was TV was on an analog signal so picture was not that good. Of course the cable company probably went all digital which would require boxes in every room?? costly!

"Cute city, nice hotel"

4
04/12/2015

Hotel was clean, we had some issues with our reservation, but they were quickly resolved. Great hot breakfast, nice pool/fitness center/ lounge. Antioch is a fun town to poke around, and this hotel is just around the corner from the shopping district.

"great experience to be had"

5
03/12/2015

cant say enough about how great the stay was the staff was fantastic room and bed does not get any better we in single king room breakfast every morning was different selections and always warm and fresh

"Surpassed Expectations"

5
16/11/2015

We were attending a family event in a nearby town. Our family had recommended a National Resort in another city but it was about an additional 15 minute drive. We settled on the BW because of proximity and rate. Very surprised as to quality of entire stay. We are loyal Marriott customers, this surpassed most Courtyards we stay at.

"Awesome"

5
31/10/2015

This place was great! We stayed with another couple. Spent time in the beautiful whirlpool and pool. Can't say enough good about this Best Western. Loved the outdoor patio with the fireplace. Only drawback was no Big Ten network so we couldn't watch the football game there. Highly recommend this place!

"Best Western Antioch, IL"

5
28/10/2015

Always a pleasure to stay at this Hotel. The pool & Jacuzzi area is one reason we come here. It is always extremely clean & maintained. And pool hours are early AM to midnight so we are able to enjoy the pool during our short stay. Breakfast is also a wonderful experience.

"One of the best BW we've stayed at!"

5
10/10/2015

The only complaint we had about our stay was the noise from kids running up and down the hallway and slamming room doors. This went on for about an hour before my husband and I decided to lodge a complaint with the front desk. The young man who answered the phone was very apologetic and ensured us that he would warn the family to keep it down. He also offered for us to move to another room which of course we declined since that was inconvenient. The noise ceased after our call. Otherwise, this hotel was exceptionally clean and well maintained. You can tell the staff takes pride in their respective jobs. The breakfast was satisfactory with many options of common breakfast foods, but the young woman who maintained the counters was very attentive. The hot items were hot and fresh and the cold items were appropriately chilled. I would definitely stay here again, as the staff cannot control who books rooms, but they did follow through when a problem arose.

"Great stay"

4
06/10/2015

We had a family reunion at the hotel. Front desk personal were very pleasant and explained the various features of the hotel. Every room has a microwave and a refrigerator. The room was very clean and nice decor. The bathroom had a nightlight, which I really liked. A breakfast was included in the room fee. Very good and a nice variety. I would return to this hotel again!

"Wonderful Accommodations and Staff"

5
29/09/2015

This property definitely lives up to the Best Western Plus name. Nice, clean, odorless room, comfy beds, fitness center was clean, internet was easy to log on to, the staff accommodated us with anything we needed or wanted.

"Awesomeness"

5
28/09/2015

I came to visit a close friend and they made my stay super awesome! The Best Western felt just like home. The room I stayed in was exactly as expected. The condition of the room was excellent. The breakfast was delicious. The accommodations in the room were perfect. Finally the amenities like the pool and gym were exactly what I expected.

"Comfort and Pleasure"

5
23/09/2015

No hotels within 15 miles of Antioch, Ill but this having no competition went out of its way to please It maintains the highest quality of upkeep and service. We found satisfaction as a small group. I STAYED AT THIS HOTEL 5 YEARS AGO AND FOUND IMPROVEMENTS HAD BEEN MADE TO MAKE IT WHAT IT IS NOW.

"Outstaning Value"

5
21/09/2015

I have stayed at many Best Western hotels with over 184000 loyalty points and I must say that this is one of the Best I have ever experienced. Staff is vert friendly and helpful, food service and quality is very good. Location is great.