Best Western Hotel Carlton,  Annecy 

4.0/5  - based on 420 guest reviews.
5 Rue Des Glieres, 74000, Annecy, France - See map
+33 4 50100909 +33 4 50100960



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1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Restaurant
  • Free high speed internet connection
    Free high speed internet connection
TripAdvisor Traveler Rating
based on 420 traveler reviews
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Just outside the Medieval City, the Best Western Carlton Hotel is ideally located in the heart of the town, just a stone throw away from the breath taking panorama of the Annecy Lake and its mountains. The hotel is entirely air-conditioned. Our 55 personalized bedrooms combine elegance and refinement along with modern amenities. We have Wi-Fi Internet access, mini bar, and satellite TV, which is an ideal venue for business or leisure trips. Start your day with an American breakfast buffet in our restaurant or order breakfast in your room both for a fee. Relax and unwind in our lounge & bar at any time of the day and into the evening. Our conference and meeting rooms with natural daylight can be tailored to meet your requirements. Our restaurant, L'Arpege, is open for groups and seminars only. Enjoy our traditional and creative cuisine of one of our large range of menus. Private Parking. Enjoy your stay.

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Room 1

Guest reviews

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based on 420 guest reviews
Business Business 51
Couples Couples 227
Family Family 65
Friends getaway Friends getaway 24
Solo travel Solo travel 18
Sleep Quality
Best Western Hotel Carlton,Annecy
  • 4
    « Close to everything »

    Very nice hotel with service-minded staff. The hotel is situated close to railway station and the old town. We were here on a Sunday when the shops were closed but instead we could enjoy the nice market in the old town. If you arrive by car the hotel can offer a private garage even if you have to pay extra. The breakfast for 16 EUR was not value for money.

    « Great value and nice location »

    I passed through Annecy over the weekend while in the area for business. The Best Western was well located and was right on the edge of the old city and a 10 minute walk from the lakeside. The rooms were small but were well kept and a good value for the price. The breakfast was 16 Euros, and I think it was worth it with a good spread. The Wifi was excellent, and my room also had a nice espresso machine. Note that you can park with the hotel but may want to park in the public garage right next door, as it was convenient and a bit cheaper.

    « Great Location »

    Lovely few days away, breakfast was lovely, staff were lovely, bed and room was comfortable and spacious, tea and coffee facilities were great and car parking had plenty of spaces. The hotel is a perfect location for Soul Suite and tower with just a short walk otherwise a tram stop is right outside the hotel. I have stayed in many Blackpool hotels this ids definitely my favourite.

    « Very nice hotel, great location in a lovely city. »

    This is basically a small hotel (55 rooms), located very close to the railway station as well as the bus station (Gare Routiere Annecy), just two blocks away. For those arriving to Geneva airport with final destination Annecy, there is a cheap and regular bus service that in about 1 hour and a half arrives to Annecy bus station. Breakfast is excellent as well as room service, employees at the front desk know very well how to make guests feel comfortable, very warm and cordial. Close to the old town, the lake and the castle of Annecy.

    « Perfectly decent and comfortable, nothing special »

    We paid extra to get an executive room. It was on the sixth floor. Avoid high floors if you have mobility issues (like my broken foot and torn ligaments!) as there is only one very small lift that takes 2 medium adults or max of 4 very tiny adults squashed in, and the lift is very difficult to get at busy times, particularly as the cleaners hold it on their floors for quite a while to get all the laundry in and out. The executive room was nicely decorated, well furnished, but quite a bit smaller than expected. There was a balcony of Tarmac and a couple of chairs. The bathroom was very good, large, nice toiletries, well lit.

    « Great location from Train Station and Old Town »

    Only a couple of blocks from the train station and the heart of the action. Very quiet with helpful staff. The shower is a little weird with a Jacuzzi tub as part of the bath....careful of the slip and slide :)

    « Good situation »

    The hotel is close to the railway station, only a short walk. It is also close to the old town, another short walk. The hotel was clean and the staff were friendly, helpful and efficient. The breakfast was varied to appeal to all tastes and well presented. The room we had was overlooking the park and was quiet. The bed was comfortable, so a good nights sleep was had.

    « Good choice »

    As in many other small cities, old town is the place to stay at. Carlton hotel is perfectly located, just one block away from the heart of Annecy or, better said, just in the surroundings.. Located infront of a park with an underground parking, it´s perfect if traveling by car as parking on streets is quite expensive. Besides, if requested, the hotel has a few parking spaces of its own - for a fee - just a block away. Hotel itself is comfortable, clean, nicely decorated and rooms are of good size. Only "but" is it´s very slow anf tiny elevator. Beds are modern and comfortable, tv has good cable system, windows are big and sound proof and bathroom, although not very big is not a problem. Just infront the hotel you have a supermarket ( just in case you want to buy some sodas or whatever), a pharmacy and restaurants nearby ( a block away) are very good either for breakfast, lunch or dinner. Tip: There is a French Burger restaurant with great burgers just around the pahrmacy´s corner. All the enjoyable activities and sites are just minutes away and it is a lovely walk to the lake as streets are full of stores of all kind: boutiques, antiquarian shops, art galleries, boulangeries, local products stores, etc etc. The hotel street is very quiet despite the park . Definetively. a good choice to stay at.

    « Perfectly situated hotel »

    Nice recommendations of restaurants from the reception Room is clean and bathroom new Breakfast all you need opportunity to park your car in a concealed box but be sure not to be drunk because very narrow entrance ??

    « Great Location »

    This was our visit visit to Annecy. After reading hotel reviews, we determined this was the best hotel for us. We have stayed at Best Western hotels in the past and knew we would have a good experience, and we did. The staff were friendly and helpful. They had great suggestions for restaurants and gave us a map of the city's sights. The rooms were very clean and comfortable. The location of the hotel is close to everything, including the train station. We loved Annecy and our stay at the Best Western Hotel Carlton. It was a perfect getaway.

  • 5
    « Lovely room, ideal location for train travel »

    We booked a comfort room and had made a request for a high floor with view and balcony. Best Western gave us a beautiful, newly renovated room on the 7th floor facing the train station. Perfect!! If you are travelling by train, you just walk out the front of the train station and you are facing the hotel( except it is obscured by trees). It isn't far to the old part of town and lake. I would definitely recommend this hotel if travelling to Annecy. We didn't have breakfast so I can't comment on that. My only gripe is that the bed is too firm, like nearly every hotel that we have used on our trip.

    « What you'd expect from a Best Western chain hotel »

    Well located within a short walk of most of the attractions of central Annecy. Nothing remarkable or noteworthy - adequate for its purpose. Breakfast appeared expensive but there are many good places for a reasonable price in charming locations nearby.

    « gets better and better »

    This was our 3rd visit to this hotel but it has been renovated so is worth an update. We had problems getting in here several months in advance and this is because they have coach parties who stay for single nights. It is expensive, without the facilities that some other hotels have at a lower price, Two minor issues were the tiny lift-odd it wasnt upgraded with the rest of the hotel and the Wifi which never worked despite the best and repeated efforts of the patient Gaetan at Reception. However, we were upgraded to an executive room which was fabulous. Everything was excellent, including plenty of sockets for plugs. The room, breakfast and bar were all high quality, As well as Gaetan, the other man on evening duty who wore glasses, but no name badge should also be commended for his friendly attitude and entertaining conversation. Oh and we too had the wrap around balcony. I was glad we came again to the Carlton.

    « Lovely hotel in a great position »

    This hotel was a delight to stay in and we would come here again without hesitation. It is conveniently placed close to the rail station and also an easy walk to all of Annecy's many attractions. Our room was wonderful - being very spacious and with a wrap around verandah, it felt more like a suite than a hotel room. We even had tea/coffee making facilities and a small fridge - rare treats. Breakfasts were generally lovely (we just had one day when something obviously went wrong in the kitchen!) and the staff were very friendly and helpful.

    « Excellent hotel in a great location »

    Ideally located close to everything interesting in the city. two blocks from the railway station and very close to the old city as well. I had a room with a very nice view and veranda. The room was small but useful and pleasent. Outstanding bathroom. Helpful and friendly staff. The hotel is the perfect option to explore Annecy

    « Great hotel just off the tourist trail »

    Great hotel just off the tourist trail We had a wonderful three days in this conveniently located hotel (just two minutes from the train station and four minutes from the old town). Our superior room, 306, was a spacious corner room with city views, with modern decor, and was very quiet. The large bathroom (shower/bath) had Tierry Mulger toiletries and wonderfully soft large towels. Highly recommend.

    « Beautiful Annecy and a room with a view »

    The hotel is easy to find with signs from the main routes. Head towards the station and its situated by the beautiful square with a fountain. The parking is on street or below the square in underground parking area. Welcoming reception by staff who are well informed about the area and ready to help. There is a bar and area to sit and chat. The breakfast is served in a room behind reception and they have a large choice of fresh products catering for all tastes. My room was on the seventh floor with the attached picture showing the view. It had a small balcony for two to sit and admire the view. The mini bar looked well stocked and tea and Krupp coffee machine available for those who like to make their own drinks. The room was modern and very clean but not the largest, however the room was well laid out functionally and Annecy is such a beautiful place that you shouldn't spend time in the room but viewing the wonderful architecture and sampling the food and drink of haut savoir. Highly recommend.

    « Great location »

    Very nice hotel - exceptionally clean, well located and excellent value. Room was small with a small closet but we were hardly ever in the room. Bed was great and the room quiet. Air conditioning was not the greatest unfortunately but opening the balcony door helped. Parking garage about s block away in underground lot for 15 euro fee was convenient. If we ever make it back to Annecy we would stay here again!

    « excellent for seeing the old city »

    The location is excellent for seeing the old city. The friendly desk clerk with excellent English made check-in easy. We had a "queen conference room" without breakfast and the room had been nicely refurbished. The room looked at the park and Gare and was just big enough for the comfortable US king-sized bed, two chairs and a desk. We heard the upstairs neighbors walking and the nextdoor neighbors talking. Otherwise, the room was quite pleasant. WIFI worked after I entered the web address given to me by the hotel clerk. PARKING in the hotel's garage: There two floors of parking spaces and locked stalls are numbered the same on each floor, so be sure you go to the correct floor or your garage key won't work. Also, our rental VW Golf was almost as wide as the parking ramp could allow.

    « Good location and facilities »

    If you are driving a car, this hotel has its own garage where to park it, provided you reserve it before. The hotel itself is conveniently located near the train station and is a very short walk away to the old centre, The free wif-fi works well but the breakfast is very basic. The A/C in the room is not one of the best but all in all I liked this hotel.

  • 5
    « Good choice »

    We picked this for good reviews, value for money and location. 6 friends in 3 twins. Very good sleep quality - no noise to speak of while we were there for 3 nights. Modern, clean and comfortable room with kettle, tv etc. Nice helpful staff. A couple of minutes walk to shops and restaurants and the train station - perfect location. We didn't have breakfast here - 7 euros express and 16 full. Plenty of places nearby for a good breakfast and great restaurants nearby. Other reviews mention the small lift but this really wasn't an issue for us whatsoever. We had no car so can't comment on parking- used Geneva Transfers - 210 euros for return private transfer from Geneva airport for up to 8 people - they were excellent. Our only disappointment was that we tend to select hotels with free wifi - this hotel does have free wifi but unfortunately it wasn't working for the whole 3 days we were there - not good as it is a factor in our hotel choice and I spent an extra unexpected £20 on data roaming due to the wifi not being available during our stay. A minor thing to note is that the hairdryers in the bathroom are not powerful. If you have long hair it may take a while. Overall great choice and value for money in a great location and a very good choice for us. Just a shame their wifi was down for our whole stay.

    « Comfortable Stopover »

    We had a stopover here for one night in an executive room. The staff are pleasant the rooms well appointed and practical but not luxurious. There is no restaurant except for breakfast, which is excellent. A good location, close to the railway but also close enough to the old town and lake for a walk. Not many places to eat in the immediate vicinity. Great for a short stay or stopover if you are travelling by Train. The one major problem was the noise level in our room, not from the street but from other guests above, below, and in corridors. Of course by late night this dies down, but if you are bothered by noise be aware sound carries between the interior spaces in this hotel.

    « Excellent location, clean, new feeling »

    PROS: -Location - this hotel is a quick walk to the Old Town and many of the beautiful sites in Annecy -Concierge/Front desk attendants were exceptionally pleasant, helpful, and patient (we had a sick child with us, and they helped us get a doctor, a taxi, and a prescription) -Rooms are completely redone: clean, light, airy, nice bathrooms -Plenty of outlets -Comfortable beds -Excellent breakfast buffet (fresh, well-stocked) -many nearby restaurants, a park, and convenience store (within a block) -free, working wi-fi!! CONS: -small elevator, and only one (with luggage, only 1 person will fit at a time) -rooms are tight, but that's Europe -could use a few more lights in rooms

    « Very well situated »

    Hotel is very well situated, next to a large underground public parking (prices not included in hotel), the railway station and the old town. Price is ok. Rooms are clean but very small. 1 elevator that can hold maximum 4persons to go to level 7.... Breakfast buffet has a large choice but do not take tre scrambled eggs, looks like they put flour inside.

    « Affordable hotel »

    Tidy older hotel with renovated clean rooms which is not far from Geneva (40 km) and not too expensive during the auto show in Geneva. Breakfast is peeeerfecttt! It is good to know that if you go to Geneva motor show, you must pass passport control because you are in France!

    « comfortable room »

    newly refurbished rooms, courtesy trays, very nicely decorated and comfortable beds, quiet area. easy walking distance to the lake, bars and restaurants. parking was no problem. good value for money,limited choice at the hotel bar did not sample the food on offer.

    « Great location, comfortable rooms and friendly staff. »

    I stayed here on New Years Eve and I really enjoyed my evening. The hotel is located near the train station and the Old Town which is really practical. The staff were helpful, the beds were very comfortable and the breakfast was delicious (although quite expensive). The only slight downfalls if I had to be picky: the rooms are quite small and both the shower and the hairdryer in my room were not very powerful at all.

    « Magnifique! »

    Impressive for a "best western" and seems they took over a smaller well kept property. Great location, nice size rooms, nicely furnished, good bathrooms, clean, good views quiet, good service and prices are outstanding for quality of hotel. Great stay.

    « overnight stay »

    It is in the great location and Just front of the train station. my room is on the top floor with good view of the church on the top of the hill. The breakfast is very good. I will definitely stay there when I visit Annecy again.

    « Comfortable and well-located »

    I have been to this hotel twice when in Annecy on business. It is very comfortable. The rooms are small but more than adequate, the bathrooms are fine and spotless, and the location is just a couple blocks from the charming old city. Breakfasts are okay--nothing special. I wish they would have somewhat higher quality croissants. After all, this is France!

  • 5
    « Fantastic »

    This hotel is definitely great. Besides having great customer service, the rooms are VERY clean and trendy. The location was perfect! We walked with our bags from the train and were also able to walk around the city easily. I was so impressed during my stay. We had an issue with our converter and they happily fixed it. I would definitely recommend this hotel.

    « Superb room, Superb location, superb view »

    Excellent hotel situated in heart of Annecy. 15 minutes slow stroll to lake and city centre. Room 707 had a fantastic view over the city. Hotel bar prices very reasonable. Book carparking is advisable

    « Good Hotel for travelers »

    I have booked two room for two nights at Best Western Hotel and it was very good. The rooms are small, it is good for couples. The staffs are very helpful and polite. The breakfast is best. The location is not far from train station. It is a walking distance. It is also a walking distance from the old Anncey and canals, in the way to most beautiful lake of Anncey.

    « Charming Annecy »

    We stayed five nights in this excellent hotel. The location is very convenient for town centre, lake, canals and railway station. We travelled by rail and had only a very short walk from the station. We had a good sized room, with a small balcony, overlooking the square in front of the building. The room had a large comfortable bed and was decorated in a modern style. Tea and coffee making facilities were provided (rare in French hotels in my experience). The bathroom was of good size and was very clean with modern facilities, including a roomy walk-in shower. Breakfasts were buffet style and provided a good selection of hot and cold food. Staff were always friendly and helpful. Only downside was the rather small lift. We had no real problem during our stay but I expect some may experience long waits. We hope to return.

    « Great location friendly staff »

    Stayed here for 3 nights would stay again. We asked for a high floor so we would have a good view this was lovely and spent time sitting on the balcony watching the sun go down over the mountains. The reception staff spoke very good English and could not do enough to help. My only slight complaint is that there is only one very small lift in a 7 floor hotel this is quite often used by the house keeping. As I am fit and healthy I was happy to walk down 7 flights but for some this may have been a struggle so if you have limited mobility ask for a low floor it is easier to call the lift from lower floors. I never had trouble going up though. The room had good quality air conditioning with easy controls. I did have to ask for the coffee to be topped up though as the maid didn't do this automatically. Overall I would return as the hotel is clean, friendly and great location. Short walk from the coach and train station, also very close to both the main shopping and old town.

    « A very confortable hotel! »

    My stay last only for one night but this accomodation was very enjoyable. Main positive points: good breakfast, confortable room (every detail has designed for customer needs), very kindly personnel. A parking area is available very close to the hotel. Annecy is a town to be visited and this hotel could be the best choice for you.

    « Location »

    Good hotel for short stay Ok this hotel has a good location closed to train station and old city walking distance Rooms are clean poor amenities in bathroom But dont miss the jaccuzi after a long day outside . Wi fi poor it stopped for whole night and next morning. Beds are very comfortable Staff are helpful but lack of knowledge about the city sometimes Generally, enjoy the city and come back to hotel by the end of the day and sleep well

    « Couple »

    Was there for 3 nights, very good hotel and staff are so friendly and helpful. Mediun size and clean rooms fitted with nispresso machine and boiler and minibar. Location is near the train station And the old annecy. Very weak ac but it was ok ..

    « Good location with Best Western standards »

    The hotel is situated fairly close to the station so that if you are arriving by train and are new to Annecy, it is a very easy and convenient hotel to find. It is modern, clean and the rooms and bathrooms are of a good size. Breakfast is very good. We were there when it was unusually hot and the air conditioning could hardly cope. The fifth floor have rooms with a balcony which came in very handy during the hot weather. A short stroll and you are in the old part of the town. A good choice especially for a first stay in Annecy.

    « Central and very convenient for visiting town etc »

    Had a lovely stay here in a Superior Room, had stayed before in a Classic Room which was very nice but room smaller. Love visiting Annecy town and will return again some time soon. Well worth a visit.

  • 4

    Very well-kept hotel - Excellent central location - well suited for business travelers both for business in Annecy itself or other surrounding areas. A stone's throw from the rail station and main roadways access points.

    « Convenient and comfortable »

    Rooms were very clean but small, staff very helpful. Parking just outside in underground parking area. But on a Sunday if you find a place outside Hotel, parking is free, making stay much cheaper ! Town has a market on Sunday mornings, lovely to walk around and join in with the locals. Beautiful town with lots to see and do.

    « Weekend without kids in Annecy »

    My wife and I spent three nights at this hotel. Location is very good just a couple of minutes walk from the old town. Also very close to the train station. We had a room facing the road / park but no issue with noice what so ever as the windows were very well isolated. Air conditioning worked very well. We had a superior room (18 sam) in which they had just managed to squeeze in a queen size bed, a desk and a chair. Small bathroom with tub. Apparently the rooms differ a fair bit in size. If you need parking then call the hotel and book in advance. Limited access and costs ?14 per night (in separate underground garage a couple of blocks away - worked just fine). Helpful and friendly staff. Very small elevator (would probably not hold a wheel chair or large baby carriage). All in all a normal hotel but with somewhat hard beds.

    « Bien placé, propre, personnel très sympa »

    Central location, tydiness ok & very friendly personal. Rooms are a little bit small but nicely decorated. A lot of restaurants 5-10mn walking from the hotel. Railstation also very close to the hotel.

    « Lovely pre -easter break »

    Very comfortable hotel in an excellent position Friendly and well trained staff and good maintenance of rooms.It is well worth taking a superior room if staying for more than one night thought a standard rooms are also well appointed and comfortable.


Getting to the hotel ...

All directions
·From: A41. Exit Annecy Sud, then follow Quartier Gare, train station. At the nearby the railway station, follow the direction of Parking La Poste, the Best Western Hotel Carlton is just ahead. ·From: A40. Exit 11 Eloise, then take N508 for 30 kilometers, then Quartier Gare, train station. At the nearby the railway station, follow the direction of Parking La Poste, the Best Western Hotel Carlton is just ahead.