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Best Western Delphi Hotel, Amsterdam

4.0/5  - basé sur 611 notations.
Apollolaan 101-105, 1077, Amsterdam, Netherlands - See map
Best Western Delphi Hotel - BEST WESTERN Delphi Hotel The Best Western Delphi Hotel is ideally located in the center of Amsterdam. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Conveniently located in an up scale part of town, away from the hectic heart yet still within walking distance of attractions, is the luxurious Best Western Delphi Hotel. Recently renovated, this 4-star hotel offers spacious and contemporary rooms with fluffy duvets in fine cotton sheets. The bar and lounge provide an opportunity to unwind after an intense day. The small scale of the hotel guarantees an intimate atmosphere and personal service. With a tram stop just 100 metres away from the hotel, the city centre and Central Station can be reached easily and swiftly. Within a 15 minute walk, guests will find a wealth of international restaurants as well as the RAI convention centre, Vondel Park and major shopping streets. The recently renovated four star hotel offers spacious rooms with quality beds and soft sheets. The Best Western Delphi Hotel offers both Classic and Executive Rooms. The classic rooms are decorated in a classical style with warm colours. The big windows offer a view of the beautiful Apollolaan or the garden. The rooms are equipped with all common facilities, including quality beds with nice sheets enabling a very good night's rest. To relax, you can watch the newest movies on the pay TV system. The executive rooms are recently renovated and luxurious decorated in a modern style. The materials used are of high quality and all facilities are offered to ensure you a more then comfortable stay.

Best Western

Delphi Hotel

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
based on 611 guest reviews
NOTE ISSUED
Excellent
146
Very Good
269
Average
131
Poor
41
Terrible
24
REFER TO NOTICE
Business Business
88
Couples Couples
290
Family Family
60
Friends getaway Friends getaway
89
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, helpful staff, beautiful neighborhood"

4
22/10/2018

This is a nice hotel in a very beautiful neighborhood. Less than 5 minutes walk to the tram stop to go to the museum square. A couple of good restaurants also nearby. My room was nice and spacious and clean. The hotel staff was very helpful and informative.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Marinos, Thank you for this lovely review on Tripadvisor. We hope to welcome you back in the near future! Best regards, Best Western Delphi

"Joakim"

4
28/09/2018

Very nice hotel nicely located evenly far from Amsterdam Zuid boiling business area as from Amsterdam city center with myseums and restaurants. Highly recomended! I for sure will be back to this hotel.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Joakim, Thank you for your review on Tripadvisor and thank you for choosing Best Western Delphi for your Amsterdam trip. We are already looking forward to your next visit! Best regards, Best Western Delphi

"Pleasant stay"

4
21/09/2018

For me, this was a good location a bit out of the touristy center. Hotel is what you'd expect from a four star European hotel. My room was updated, air conditioned., and clean. Trams to city attractions are two blocks away. Today using 7 euro day pass to go all over. Access from airport via short train ride and short tram ride was easy and cost 6 euros. Breakfast at 15euros was good, not great, but I am not complaining.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Alsbergs, Thank you very much for your feedback on Tripadvisor and your recent stay at Best Western Delphi. We are happy to learn that you liked our location so much, it is one of the reasons we have a lot of repeating guests. We hope to have the pleasure to welcome you back in the near future. Best regards, Best Western Delphi

"Patchy"

3
19/09/2018

I stayed for a week on business. It was expensive compared to a lot of other hotels so I had high expectations. I was extremely disappointed. The staff are (with a couple of exceptions) unfriendly, unhelpful and just minimally polite. The housekeeping service was very poor. Cleaning was just about acceptable, but well below the standards of a hotel at this price. The sheets on the bed didn't fit properly, so they unravelled at night, which is unhygienic and uncomfortable. There were insufficient coat hangers in the wardrobe, the poor quality toiletries didn't get replenished (nor did the instant coffee sachets), there's no notepad and pen, and no handcream in the bathroom, all of which you expect when you are paying the high prices at this hotel. Just borrowing an iron and ironing board was apparently too much trouble for the staff. The breakfast buffet featured soggy fruit salad, stale bread and weak coffee. The unsafe lift might be a quaint touch but surely a proper safety door can be added. Overall, if I'd been paying half the rate, I probably would have been satisfied, but this was very poor value for money.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Neatham, Thank you for this very extensive feedback on Tripadvisor and thank you for choosing our hotel for your business trip. On behalf of our entire team I would like to apologize for not exceeding your expectations. For telling us what you liked and disliked about your stay we can learn and improve. We can assure you that the situations you described are not our standards and we will investigate what happened. Thank you once again for your time to write this feedback. Best regards, Best Western Delphi

"wonderful stay here!"

4
03/09/2018

We had 3 people in one room and all our beds were so very comfortable! The room was clean and comfortable, with enough space for all of us. The hotel staff was wonderful, the free breakfast was very good and more than we expected. All in all a wonderful stay. The only spot on the whole stay was that we asked for wash cloths and were basically given a lecture on hygiene by the gentleman we were referred to. As he kept loudly telling us that they do not have wash cloths as a matter of hygiene because people do not just use them on their faces, and no amount of washing can get them clean. I wanted to ask him if he thought people only used the towels on their face, but instead just repeatedly said okay Thank you to try and get him stop. Other than that our stay was quite wonderful! And the rest of the staff excellent.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you for your review on Tripadvisor. We are happy to learn that your overall experience at our hotel was a pleasant one. We want to offer our apologies for the situation regarding the washcloths. We do hope to have the oportunity to welcome you back on a future visit to Amsterdam! Best regards, Best Western Delphi

"Amsterdam is Awesome!!!"

4
14/08/2018

TThis was my first trip to Europe. My view of the world has changed. We were grateful to be taken in at this property. The other BW hotel was too far away and didn't have air conditioning. The staff is fantastic! Sharif, George and Andy provided superior customer service throughout our stay!?? We had a blast!!! The metro was an easy and inexpensive way to get around. ?? Be careful of all of the bicyclists. Almost got runover several times.?? I recommend the Fidelio restaurant, the Heineken Experience and the BigBus tour but, be aware that their service stops early. We got stuck at the Luxembourg Gardens and had to take a taxi back to the hotel. On the downside, the wifi didn't work in our room. We had to go to the lobby to plan our day. Also, this core Best Western is way too expensive. The price was indicative of a Premier property.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Brenda, Also thank you for your feedback on Tripadvisor. We are happy to read that our hotel made a positive contribution to your first trip to Europe. Please be advised that the pricing of our hotel is according to the Amsterdam market. If you ever plan to visit Amsterdam again, give us a call or email us for rates! Thank you once again for your review. Best regards, Best Western Delphi

"Nice hotel and helpful staff"

4
28/07/2018

The BW Delphi is in a nice location within the Museum quarter. There is a No. 5 tram stop near by that will take you straight into the City Centre. However, if you like walking it is well worth it as you will see some beautiful streets and some wonderful architecture. The hotel is very nice, although it does not have a spa as Trip Advisor seems to suggest. The staff are very helpful and friendly. Good selection of shops and eating places in the local area.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Danny, Thank you for your positive feedback on Tripadvisor! We are happy to read that you liked the neighbourhood in which we are located so much. Regarding the Spa, we will contact Tripadvisor to take this off the website, thank you for letting us know. We hope to welcome you back iin the very near future. Best regards, Best Western Delphi

"Summer break in Amsterdam"

5
15/07/2018

Great hotel, in a great location, friendly and informative staff, lovely breakfasts, found the location of the hotel ideal for getting into the centre of Amsterdam, trams just a short walk away with lots of shops and restaurants on the doorstep. Found our time spent in Amsterdam very relaxing.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you for your feedback on Tripadvisor. We are very happy that our hotel made a positive contribution to your Amsterdam summer break! We hope to have the oportunity to welcome you back in the near future! Best regards, Best Western Delphi

"Great Location If You Are Visiting the Van Gogh Or Rijks Museums"

4
30/06/2018

About a 25 minute tram ride on Tram #5 from Amsterdam Central.  Get off on one of the stops along Beethovenstraat.  Not the most glamorous hotel you will stay in, but it's far enough away from the busy streets of Amsterdam to give you a nice, quiet respite.  If you are visiting the Van Gogh or Rijks Museum, this is an ideal place.  You can walk to either museum in no more than 15 minutes or just hop on the #5 tram for approximately 3 stops.   This hotel location had one of the best breakfasts of any of the Best Western locations we stayed at in the Netherlands and Belgium.  The breakfast staff was very attentive to what they were doing and were extremely friendly. Our room was big and spacious.  There is no air conditioning which concerned me at first, but the climate here is such that we just kept the windows open.  Sleeping was not an issue. The shower temperature is Europe, in general, should be of concern.  Seems like they do not regulate the hot water temperatures.  Be careful as it is fairly easy to get scalded if you do not test the temperature of the hot water. All and all, a great location without a lot of frills.  Check in is at 3 pm, but they were more than willing to store our luggage until we came in later that day and after a day of touring around the city.  We felt the staff was caring and helpful.  We would stay here again if given the chance.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you very much for this detailed feedback regarding your recent stay at Best Western Delphi Hotel. Especially thank you for your lovely comments on our breakfast and staff, we will share your review with all of them. We certainly hope to have the pleasure to welcome you back in the near future! Warm regards, Best Western Delphi

"Good Location but the staff is very arrogant, in fact dishonest."

1
28/06/2018

We stay often at Best Westen properties but this one was a Red Herring. It was a bad experience all along. We got the room at 3 Pm despite the early check in request. The hotel has no semblence of kitchen or room service. The reception staff is inhospitable. The room categories are all messed up so we got a pigeon holefor our three day stay. To top it all, we were charged Eur0 15 per person per day even when the reservation confirmation vouher clearly stated " Bed and Breakfast". Very disppointed....

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you for staying with the Best Western Delphi Hotel in Amsterdam. We are disapointed to hear about your experience with us. We would like to mention that an early check in is only possible if we have rooms available. The hotel provides our guests to check out at 12:00 and then our housekeeping staff can clean the rooms. We thought we settled the dispute at the reception desk earlier to your satisfaction. If there still is a problem with the payment please send the beforementioned voucher or confirmation and we can refund any excessive costs. Please contact us with the details at: [email protected] Best regards, Andy Wang Manager

"Our go to hotel for Amsterdam"

4
20/06/2018

I have stayed at this hotel at least 5 times thru the years for all the reasons already posted. It is one block from Beethovanstraat which has lovely restaurants, shopping, and tram stops to access the rest of the city. It isn't far from the train station either which is a cheap way to get to the airport. We rented bicycles for a few hours which is a great way to explore Amsterdam (please be careful!). The staff is always helpful. They have wine, beer and some liquor available for a night cap too. They recently remodeled the lobby area and it is super comfortable and welcoming. The free wifi is decent speed. We stayed on the ground level in a very large room and it did have a/c which worked great. I am sure we will continue to use this hotel for our future trips to this great city.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Sandra, Thank you once again for this lovely review, it was a pleasure to read your comments. We are already looking forward to your next visit! Warm regards, Best Western Delphi Hotel

"excellent stay despite...."

4
10/06/2018

Been staying recently 3 nights at the hotel , excellent location , taking tram 5 or 24 to the main tourist attractions , breakfast is very correct , inconviniance is that all rooms does,t has airconditiong , when you stay there when the temperature is almost 30 degrees , is not pleasant , so if ever you want to stay , definately YES , but avoid room 250 as no air conditioning

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Olav, Thank you for your time to write this review on Tripadvisor and thank you for choosing Best Western Delphi on your recent trip to Amsterdam. We are happy to read that your overall experience with us was a pleasant one. The temperatures during your stay were highly unusual for Amsterdam, for the rooms without air conditioning we offer a fan. We do hope to welcome you back on a possible future trip to our city. Best regards, Best Western Delphi

"Amsterdam trip"

1
04/06/2018

Very pleasant stay. Location I deal, just a short tram ride to the city centre. The location around the hotel had plenty of restaurants close by if you didn't want to go in the centre. The staff where friendly and helpful what more do you want?

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Thomas, Thank you for your kind words. We think there must be a misunderstanding regarding the 1 star-rating you have given us, it does not match your postive feedback. We are glad to learn you had a wonderful stay after all, and we kindly ask you to edit the rating. Warm regards, Best Western Delphi

"Quiet Neighborhood-Easy Access"

5
29/05/2018

This was my husband's second stay here and my first. Definitely will be back! Staff is very helpful and friendly. When we tried to reserve a room, they were full. But they were able to find us a very small room, which was quite adequate. Breakfast buffet was well laid out and very good. Tram stop is close by, which makes it so easy to get anywhere you want to go. After being in the crowded Dam Square or Central Station, the quiet and peaceful neighborhood was a relief at the end of the day.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Cheryl, Thank you very much for this lovely review, it was a pleasure to read you and your husband had such a wonderful stay with us. Amsterdam's city center can be overwhelming, our quiet but convenient location is one of the reasons we have many regular guests. We certainly hope to have the pleasure to welcome you back here in Amsterdam. Thank you once again. Warm regards, Best Western Delphi Hotel

"Small hotel - great value"

5
25/05/2018

This is a friendly hotel in a quiet area of Amsterdam, yet very close by tramway to all major attractions. The staff is helpful and kind. The rooms are comfortable and stylish. The buffet style breakfast is excellent. Highly recommended.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Maria, Thank you for your incredibly positive feedback! We are very happy to learn that you had such a wonderful stay with us. We are already looking forward to your next visit. Thank you once again. Warm regards, Best Western Delphi

"Best Western Delphi Hotel Amsterdam"

5
22/05/2018

The Best Western Delphi Amsterdam, is one of the best price wise and stay inAmsterdam,close the city centre and next to museum square and Albert Cuip Flee Market. I totally reccomend for everyone to stay. The services are beyond exellence plus the people are really friendly .

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear mr Kostis, Thank you very much for your kind words, we are delighted to learn that you and your wife had such a wonderful stay with us. Our quiet but convenient location is one of the reasons we have many regular guests, it can be a real relief after all the hutle and bustle of the city centre. We will also share your review with all our staff and we are already looking forward to your next family visit! Thank you once again. Warm regards, Best Western Delphi Hotel

"Quiet with good connections"

4
20/05/2018

Nice hotel in a quiet area. Comfortable room with good facilities and excellent breakfast choices. Air con could have been better as room was a bit stuffy but balcony doors made this a bit easier. In fact the whole hotel was a bit stifling and could likely do with more efficient air on, especially at the relatively high price. We would definitely stay here again.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Chris, Thank you for your lovely review on Tripadvisor. We are delighted to learn you enjoyed our extensive breakfast-buffet and rooms. Also thank you for your feedback on our airconditioning system, we will discuss this with our management. We are looking forward to welcome you back in the very near future. Best regards, Best Western Delphi

"Great location!"

5
29/04/2018

Perfect location. Walking distance to museums, restaurants and shopping. Comfortable and safe in room. Very nice staff, great breakfast (15 euros). Clean and very quiet. Won't deplete your wallet! Highly recommend.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Lynn, Thank you very much for this lovely feedback. It is a pleasure to read that you had such a wonderful stay with us. We will also share your feedback with all our staff and we hope to welcome you back soon. Best regards, Best Western Delphi

"This will be our 'go to' hotel in Amsterdam without a doubt!"

5
24/04/2018

In a very nice location, close to several really good restaurants and shops, yet quiet and restful and very convenient for trams. The hotel itself is elegantly furnished, spotlessly clean, with comfy good size beds. Our room had double doors leading to balcony overlooking a garden. Even though the guests were plentiful we didn't hear a mouse at night and slept really well. Breakfast options were Fresh and good quality, free coffee and pastries on offer all day were very good. Staff members were delightful and made us welcome with nothing too much trouble. Wonderful standards of care all round.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Susanne, It was a pleasure to read your lovely review on Tripadvisor, booking.com and google.. We are very happy that our staff made a positive contributon to your Amsterdam short/break. We will share your comments with all our staff. We are already looking forward to welcome you back on a possible future visit to our beautiful city! Thank you once again. Best regards, Best Western Delphi

"very good place"

5
31/03/2018

Everything there was perfect. The staff was very nice and helpful, the breakfast was good and rooms were clean and comfortable. There is free Wi-Fi with good speed. The hotel is situated at a very convenient place easy to find from the Airport and city center, not more than 200 meters tram stop.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Lubina, Thank you so much for this great feedback! Also thank you for your recent stay at Best Western Dewlphi, it was a pleasure having you with us. We will share your lovely comments with our stafff and we do hope to welcome you back in the near future! Best regards, Best Western Delphi

"Beautiful Amsterdam "

5
29/03/2018

This hotel is well situated, free tea and coffee all day, nice clean spacious room, good friendly staff from reception to room attendants, nice breakfast plenty of choice, trams ideal 5 and 24 Central comfortable stay, would highly recommend ??

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Carol, What a lovely review! Thank you very much for this feedback on Tripadvisor. We are happy to read that you had such a wonderful stay with us. We will also share your experience with all our staff. We hope to welcome you back in the near future. Best regards, Best Western Delphi

"Outstanding hotel"

5
28/03/2018

The Delphi hotel is a great hotel at a outstanding location in Amsterdam. We loved the area where te hotel was located (only 5-10 minutes walking from the museumquarter). The staff was really helpful with diner and drink options in the city. The breakfast was also great as they have a big variety of options. Rooms are very cosy and lovely decorated. We will be back guys!!

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear mr Wang, May we thank you for this lovely review regarding your recent stay with us. We are delighted to read that you had such a wonderful stay at Best Western Delphi, we will also share your lovely comments with all our staff! We are already looking forward to your next visit, thank you once again. Best regards, Best Western Delphi

"Lush hotel "

5
25/03/2018

Stayed here Friday night for one night with my mate Hotel lovely the reception staff were really helpful I think he was called Stefan ????hotel room was really clean couldn't fault it and quick tram ride in to city centre

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Ben, Thank you very much for this lovely review. We are delighted t read that you had such a wonderful stay with us. We will also share your comments with our staff. We would love to welcome you again on a possible next visit to Amsterdam. Best regards, Best Western Delphi

"Feeling at home"

5
14/03/2018

A cosy and warm hotel located a few tram or bus stops from the main Museums quarter and just a few more from Dam square and the buzzy city center. An ideal location for travellers like my friend and me who wished to spend a 2-night stay on a week-end and discover the city cultural heritage as well as its historical yet modern atmosphere. We got in with a detailed to-do list which was definitely improved by Mr. Sherif, the Reception attendant who checked us in. He delivered a thoroughly professional service and so exhaustively he provided us with a full guide to the best places in town in terms of both sightseeing and places where savouring delicious local food. The twin-bed room we were assigned was spacious, comfortable, very clean and quiet. The breakfast was superb, with a wide selection suitable to all tastes. Furtherly, they score another point for offering the facility of tea, coffee, juice, cake, around-the-clock in the cosy sitting area. Not a joke when you reach the hotel back from hours of sightseeing in the cold and wet winter time. We therefore extend a special thanks to all the Hotel team members who so efficiently made our short holiday so comfortable and memorable. Keep it up!

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear Mara, It was a pleasure reading your lovely review on Tripadvisor! We are delighted to read that Best Western Delphi hotel made a positive contribution to your Amsterdam short-break! We will share your review with all our staff and we certainly hope to have the pleasure of welcoming you back on a future Amsterdam visit. If we may give you a tip: the summers are lovely here! Thank you again for you kind words. Best regards, Best Western Delphi

"Not a 4 star. Barely a b&b. Avoid if coming to conference centre."

1
13/03/2018

would give a zero if it was possible. Room is tiny, phone doesn't work, safe is broken, heating is broken. Staff rude af. Night porter a bit decent and brought me a heater. 18 inch TV. This is not a hotel it's a joke. The porter admitted he hears my comments a lot on facilities and staff behaviour. Charged £100/ night for this joke. No cupboard btw either. This room is for hobbits.

BWDelphi, General Manager at Best Western Delphi Hotel, responded to this review
Dear Arslan, First of all I would like to thank you for staying with us during your visit to Amsterdam. I regret to read that the service of the staff was not to your satisfaction. We have investigated this matter, and my manager resolved some issues during your stay. We had the impression that we did everyting to make your stay more pleasant, however we regret to read that this was not sufficient after all. You can always contact us +31 206795152 . We do hope you give us a chance to welcome you again. Best regards. Best Western Delphi

"Good Hotel, daytime receptionist awful"

3
03/03/2018

The hotel is conveniently located to the Center of Amsterdam, walking distance. Rooms are ok, everything you need is there. Quiet location, good breakfast. The evening/night receptionist was a very friendly guy, but the daytime receptionist (male) was rude and totally not interested in guests. Rest of the staff ok.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Anna, First of all we would like to thank you for writing this review on Tripadvisor. We are happy to read that you have enjoyed your quiet room and our breakfast buffet. We regret that the service provided by one of our staff members was not sufficient. We aim to provide all of our guests with high service and therefore we want to apologize for this. Thank you once again for your time to write this review and we do hope to have the opportunity to welcome you back in our hotel. Warm regards, Best Western Delphi

"Cozy Hotel"

5
28/02/2018

Cozy Hotel with great location, close to most of interesting spots in Amsterdam. Amazing staff, always ready to help. The hotel offers lot of services, you can get tours and museums' tickets in the helpdesk. Also they help you with you flight check-in :-)

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Yolanda, Thank you for your 5 star review! We will share your comments with our staff and we hope to welcome you back soon! Best regards, Best Western Delphi

"Short but confy"

5
13/02/2018

Thank you for the worm welcome to the receptionist on duty. Free coffee ad tea in the very comfortable. The room 252 is just amazing! Nice view and big size! Also not to far from the center, only 20/30 minutes by walk.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Silvio, Thank you very much for your feedback on Tripadvisor. We are delighted to read that you had such a pleasant experience in our hotel and we do hope to have the oportunity to welcome you back in our hotel on a possible next visit to our beautiful city. Best regards, Best Western Delphi

"Good base but just a bit far out"

4
12/02/2018

The staff were excellent and our room was large and spotlessly clean. The neighbourhood was quiet but nice and very safe. The only negative is that it was easy to get into the centre by tram but was a bit too far out to walk.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you very much for your feedback on Tripadvisor. We are happy to read that you enjoyed our hotel, especially thanks for your kind words on our staff. We hope to welcome you back on a future visit to Amsterdam. Best regards, Best Western Delphi

"Small, charming but very OK"

4
07/02/2018

Small hotel with very nice rooms in a rather quiet neighbourhood. Breakfast is OK, not that many choices but good quality. Vey small bathroom but everything in the rooms are in good shape. Lobby and reception area is very small. It is an old hotel.

BWDelphi, Manager at Best Western Delphi Hotel, responded to this review
Dear McMaccan, Thank you for your time to write this review on Tripadvisor. We are happy to read that you had a pleasant stay. What items were you missing at our breakfast buffet? Thank you once again and we hope to have the opportunity to welcome you back in our hotel. Best regards, Best Western Delphi

"Feels like home.... fantastic hotel!"

5
08/01/2018

I can't say enough about this fantastic hotel - we stayed here for four nights and had an amazing time. First of all, the staff is both professional and kind, and made us feel at home every moment of our stay. In almost every hotel I stay at, I tend to wake up with back pain - the beds at Delphi are super comfortable, allowing me a great night of sleep and no back pain. Third, the breakfast buffet is delicious and has the feeling of good friends making an extravagant breakfast for you - every morning. We will stay here again as soon as we visit Amsterdam in the future. Dear Delphi Hotel staff: thank you for making our trip so wonderful!

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Jeanine, It was a pleasure to read this wonderful review, thank you very much for your time and effort! We know that a good night's sleep is the most important thing, we are very happy indeed with our new beds. The second most important thing is a good start of the day with a good breakfast, we are happy to read that you enjoyed it so much. We will also share your review with all our staff. We are looking forward to welcome you again on your next Amsterdam short break! Best regards, Best Western Delphi

"One of my best stays ever"

5
03/01/2018

We truly enjoyed our stay at the Delphi hotel. The friendliness and kind assistance of the staff was exceptional. If I visit Amsterdam again I will definitely stay there and I have been advising everyone I tell about my trip to stay at the Delphi hotel. The rooms are spacious, neat and the breakfast was outstanding. Best stay of my entire Europe trip.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Angelique, Thank you very much for your time and effort to write this fantastic review. We are very honored by your kind words and we thank you for recommending us in South Africa. We do hope to have the opportunity to welcome you and your family again! Best regards, Best Western Delphi

"Cannot say enough good things"

5
23/12/2017

I cannot say enough good things about this hotel and the people that work there. My husband and I had the ability to spend four days in Amsterdam and we found this place at a great price. It isn't within walking distance of a lot of typical tourist attractions, but the neighborhood is lovely and quiet. It's only a block or two to restaurants, dunkin' donuts (for my US friends), and the train station. The hotel rooms are small, but efficient, and we had everything we needed. There was a lot of closet and drawer space, the bed was comfortable, and the water pressure was good too! The staff was great in giving us options/maps/ideas of places to go popular with tourists and locals. We had a hot breakfast in the hotel each day we stayed there. They have coffee and water available 24/7 - generally accompanied by fruit and dessert bread as well. A flight cancellation and some sub par airline customer service brought us back to the BW Delphi for another night and the staff directed us to a laundry mat. We used to business center to book a new flight home, and we think they might have given us a "nice" room because they felt bad for it. Regardless of whether they did or not, we had a great stay here and plan to stay again on a return trip!

"Very nice staying with super professional and kind employees"

5
20/12/2017

It's always a pleasure having the possibility of experiencing a stay in a hotel where the employees are so nice. Specifically, we mostly related to Sherief who has been extremely professional but also friendly and kind in suggesting places to visit, bars, cafés as a native person from Amsterdam. He has always been very available, along with the other members of the crew, in letting us feel comfortable, welcomed and to make our holiday great. The hotel in itself is really cozy, clean and with all the comforts (the kitchen area is very chill with free coffee/tea and cake 24/7). The rooms have everything a person need and a big, comfortable bed. The breakfast was international, spacing from fruit and cereals to eggs and bacon and cheese, ham, mushrooms... The area is in South Amsterdam, an elegant neighborhood with coffees, bars and supermarkets and also very good connected to the center with several trams. Overall it has been an extremely good experience for us. We felt like home with every treats and with good people always there to solve our doubts or to help us in every comfort. We would definitely choose this hotel again if we go back to Amsterdam

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Carolina, Thank you for your time to write this incredible review, you have given us some of the best compliments one can receive as a hotel. We will share this review with Sherief and all of our other employees! We would be more than happy to welcome you and/or your family/friends on a possible next trip to our beautiful city. Thank you once again for your kind words. Best regards, Best Western Delphi

"Brilliant hotel, highly recommend"

5
13/12/2017

Loved staying at this hotel! This was a somewhat spur of the moment booking, but so glad we did. The staff are lovely, especially the waitress at breakfast, and the maids- so kind and accommodating. The breakfast itself was delicious. A range of good quality, satisfying options. Very impressive. Importantly, I really like the location. After having been slightly worried about how far out of the city it was, I was glad to hear of the easily accessible tram service. It was also quite nice to have a cosy retreat on the outer skirts, after exploring the snowy, bustling streets throughout the day. I very highly recommend this hotel- it ticks off all the boxes. P.S. The room size was perfect, so not a problem at all for us!

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, How nice to read that you made your snowy Amsterdam visit a memorable one! We want to thank you for your time and effort to write this incredible review, we will also share it with all our staff. May you consider to visit Amsterdam again in the future (tip: the summer is a very nice time to visit Amsterdam), do not hesitate to contact us, we are looking forward to give you a warm welcome again! Best regards, Best Western Delphi

"Smallest bed and room I have ever slept in"

3
22/11/2017

This hotel is in a nice location and was convenient for a meeting. The room I had was warm and comfortable but was the smallest room and the smallest bed I have slept in outside of being on a boat. I am probably comparable to the average height of a Dutch woman and my head was against the wall and my feet against the wall. How an average Dutch man sleeps in that bed is beyond me. Breakfast was very good and the general hotel service efficient and friendly.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Sarah, Thank you for your time to write this review. We regret to read that your room did not live up to your expectations. Please be advised that we do offer bigger rooms and different categories. The room you stayed in was a single room, we know that space is limited in those rooms. On a possible next visit we advise you to take a cosy double room which has a double bed and is slightly bigger than the single rooms. Best regards, Best Western Delphi

"Wonderful hotel and amazing staff :)"

5
12/11/2017

We arrived at 5pm on Thursday and were greated by the nicest, helpful and pleasant guy on reception. He got us a map of Amsterdam and recommended all his favourite places to go in the area. He recommended a restaurant that was called 'cannibale royale' which was one of my favourite meals we had whilst stopping there. Unfortunately it was raining all weekend so he went to the trouble of getting us an umbrella. The day before we left we needed to print out our boarding passes, the lady on reception printed them out for us and was so lovely and willing to help us with any travel arrangements. The rooms where spotless and very well presented. The breakfast was amazing. All you can eat fruit, yogurts,cereals, full English and pastries. All in all 10/10 for the staff and the hotel in general Thank you. Xxx

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear guest, Thank you so much for your kind words, we are happy to read that you liked our hotel. We will share your lovely comments with all our staff and we do hope to welcome you on a next visit to Amsterdam! Best regards, Best Western Delphi

"Great service, tiny rooms"

4
10/11/2017

The hotel is in a calm, nice neighborhood where from both the city center or the RAI conference center is reachable by tram or bus relatively quickly and easily. The front desk staff was purely awesome, they were always very kind and helpful. The room itself was very tiny, there was no enough space to open the bathroom door entirely for example but I can understand that the country has limited amount of surface area thus every premises are much smaller in general. Unfortunately it was also quite dark too thus it would have not been that comfortable to stay in for a longer time I think. Everything was clean and well equipped though and the bed was very comfy and warm. The breakfast was superb, everything was good quality and delicious. Also complimentary coffee, tea, fruit and some sponge cakes were available all they at the lobby. A deposit needed to be paid for the hotel reservation and other costs too and then the actual price needed to be paid at the end again so prepare with the double amount on your bank account. The deposits were released some hours later after check-out.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Szedreseperke, Thank you for leaving this lovely review. We will also share your comments with our staff. Please be advised that we do have bigger rooms, our comfort and superior rooms for example. Hopefully we will have availability in the Superior Rooms when you visit us again. Best regards, Best Western Delphi

"Hidden Gem. Quiet, peaceful atmosphere, with excellent service!"

5
25/10/2017

Everyone, and I mean Everyone at the Front Desk was amazing. What an amazing group of people. The management was excellent, Fagni and Mimi - your whole staff was amazing, make sure to let them know how much we appreciated them. All the girls and the guys that worked the front desk were amazing! They were kind, they always smiled, they helped us figure out what to see and do. They were all beautiful, caring individuals that showed that they cared about us and about our enjoyment of their hotel, their city and their culture. What a hidden gem of a place. Nice quiet, peaceful atmosphere, with excellent service! Just outside the hustle and bustle of downtown, but a simple walk or 2 stops on the tram to be right in the thick of things. We were 5-10 minutes away from everything. Trams were cheap, so it was a great location to stay! The tram pass works on all transportation, and so we even took the bus a couple of times. Beds were amazing. We slept very well. We were there on vacation and loved every minute. Their breakfast was amazing, and a great way to start the day, but another thing we loved is their beverages in the evenings, they had teas, and warm drinks. I don't drink, but they also had spirits for those that enjoy them. I will definitely be back!

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Highland traveler,, Thank you very much for your kind words, we are quite overwhelmed by your perfect review.We are very glad to read that the Best Western Delphi contributed in a positive way to your Amsterdam short-break. We will also share your review with all our staff, very nice to read that everyone was very helpful and friendly. Thank you once again for choosing the Best Western Delphi for your Amsterdam short-break, and we hope to have the pleasure to visit you again in the near future! Best regards, Best Western Delphi

"First time to Europe and outstanding experience"

5
15/10/2017

My boyfriend and I stayed there from September 18 to 24. We had the greatest experience. This is a great hotel with great staff. I especially want to recognize Sharif and Jordi. You made our experience very memorable. Especially when Jordi went out of his way to find my boyfriend's phone, which he had lost outside the hotel.

BW_DelphiHotel, Manager at Best Western Delphi Hotel, responded to this review
Dear Patti, Thank you very much for this lovely review. We are delighted to read that we made your first visit to Europe a memorable one! We will share your comments with all our staff, may you consider to come back to Amsterdam, we would be more than happy to welcome you again! Thank you once again. Best regards, Best Western Delphi Hotel

"Clean, comfortable, quiet"

4
28/09/2017

15 minutes from Amsterdam Centraal by tram (5 & 24). Trams every 10 minutes. Very welcoming stay. Great nights sleep. Hot breakfast items replaced regularly, so available and hot, Great bread for bacon butties. Quality scrambled eggs. Nice quiet area, but easy to get to Dam Square and museum quarter and In De Wildeman.

BW_DelphiHotel, General Manager at Best Western Delphi Hotel, responded to this review
Dear Ian, Thank you very much for writing this review. We are delighted to read that you enjoyed our breakfast and quiet location. Do not hesitate to contact us for your next visit to Amsterdam! Kind regards, Best Western Delphi Hotel

"excellent staff"

4
26/09/2017

Great location. Excellent staff. Very comfortable beds and room in general. Great reccomendations of restaurants from staff. Great directions to transit and local shops from staff. Very friendly staff. Very good breakfast. Sheets were not changed and had to ask for sheets and make up bed myself.

BW_DelphiHotel, General Manager at Best Western Delphi Hotel, responded to this review
Dear Frank, Thank you so much for this fantastic review. Especially thank you for the nice comments on our staff, we will share this review with them! May we offer you our apologies for the fact that your sheets were not changed, we will inform our housekeeping department about this. May you visit Amsterdam in the near future, do not hesitate to contact us! Best regards, Best Western Delphi Hotel

"Friendly place"

4
08/09/2017

Great little hotel for a mid-week break to Amsterdam. For travellers, easy to reach from Zuid Amsterdam train station, a number 5 tram for 5 mins and a 5 minute walk. Only 10 minute walk to Rijksmuseum and Leidseplein area. Rooms are small, but functional. Staff are pleasant and willing to help. I had to print some vital work stuff whilst away, plus boarding passes and it was no problem. Highly recommended.

BW_DelphiHotel, General Manager at Best Western Delphi Hotel, responded to this review
Dear Tim, Thank you very much for recommending our hotel and to write this lovely review! Do not hesitate to contact us if you are planning another trip to Amsterdam, we would be more than happy to welcome you again! Kind regards, Best Western Delphi

"Exceeded our expectations in every way."

5
04/09/2017

Good for a European-style hotel (i.e., lacks fridge, microwave, A/C). Comfortable beds, reliable WIFI, good selection of breakfast foods, albeit at an extra charge (this seems to be the norm here). Very convenient to transit and in a nice part of town. Extraordinarily nice staff -- especially Shaerif (afternoon into evening shift). Feels much more like a boutique hotel than your standard Best Western.

BW_DelphiHotel, General Manager at Best Western Delphi Hotel, responded to this review
Dear Laura, Thank you very much for this perfect review. Especially thanks for your lovely comments on our staff, we will share your review with Sherrief. Please do not hesitate to contact us on your next visit to Amsterdam! Kind regards, Best Western Delphi Hotel

"AWFUL!"

2
04/09/2017

I stayed here for one night on business and to be honest it was just terrible. everything from the rude staff at the check in to the poor rooms. I am unsure how it is a 4* hotel! more like 2 or 3. for a similar price I should've stayed closer to the centre as well. I was extremely disappointed.

BW_DelphiHotel, General Manager at Best Western Delphi Hotel, responded to this review
Dear Sammy, Thank you for sharing your experiences from your recent visit with us. I regret to read that your stay did not live up to your expectations. Please know that in most cases it is always possible to change to another room. Kind regards, Best Western Delphi Hotel

"Not helpful"

1
01/09/2017

Had mistake on the reservation date made by Priceline, the hotel has been refuse to modify or cancel it which result to waste time and 3 paid nights. For that reason I can say they will not show any hospitality when you stay in!

"Expect additional fees"

2
21/08/2017

Expect the unexpected. Upon check out additional fees were added to my bill which had not been mentioned upon check in. It felt that this hotel could not be trusted. This hotel did not give loyalty card points for staying at Best Western Hotels.

"Decent lodgings in a nice area"

3
20/08/2017

The check in went very well and the staff member at the desk was very welcoming. The room was conveniently on the ground floor, however there was a bit of early morning noise from other residents in the area. We chuckled as we settled in for our first night's sleep...the "double" bed was two single mattresses set on a large foundation. The mattresses kept creeping apart and one of us was in the gap between. Not a problem, but worth mentioning. We were surprised at the cost of the in house breakfast so we wandered down to the museum square and ate for less than half what the hotel charged. All in all it was a good stay.

"Nice hotel, great value, quiet location"

5
04/08/2017

Clean, comfortable, nicely decorated room. Pleasant staff. Awesom breakfast buffet. Great location in a nice quiet neighborhood away from the crowded touristy areas. But close enough that its easy to get to city center on the tram which is just a block from the hotel. Restaurants, bars, grocery, coffee just around the corner. Nice greenspace esplanade in front of the hotel, spanning several blocks, currently hosting ARTZUID outdoor sculpture exhibiton.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear AndGg, Thank you for sharing this lovely review. I am happy to see that you have enjoyed our hotel so much. Kindest regards, Rietje

"Excellent hotel great value"

5
23/07/2017

Just returned from a few night in the hotel and I cannot recommend it enough. It was simply faultless. The rooms are clean and the staff are professional and friendly. The breakfast came with the room booking so I don't know how much it would cost to pay separately for this but it is very good. Not only was there a wide range of the usual continental fare which in itself would have been more than adequate but there is also bacon, sausages and eggs. There is also free coffee,water and cakes throughout the day and night. The hotel is about 20 mins tram ride from the city centre but don't let that put you off because for about 6 Euros a day you can get unlimited travel and I can assure you that you won't get the same value or service in a city centre hotel for the same price and the trams and buses are run like clockwork. The hotel is in a really quiet neighbourhood and there are a couple of restaurants in the neighbourhood but they are a bit pricey but so is Amsterdam at the moment with the exchange rate. This is a great hotel and we will use it again

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Traveller, Thank you for sharing this perfect review. We would love to welcome you again soon. It is lovely to hear that you have enjoyed our hotel and our lovely city. Kindest regards, Rietje

"Very nice"

4
17/07/2017

The hotel is decorated very nice and appears to be recently updated. The staff was very friendly and helpful with getting food having arrived late. Everything was very clean and the bed was so comfortable. Only con is the size of the rooms were VERY small and had just enough room to move around bed and that's about it.

Rietje_Lachchi, Operations Mananger at Best Western Delphi Hotel, responded to this review
Dear EmptyNesterHavinFun, Thank you for leaving your lovely review. The room you stayed in, is a small Cosy Double Room. Please beware that we do have larger rooms, our Superior Rooms! Hopefully we will have availability in the Superior Rooms when you visit us again. Kindest regards, Rietje

"Feels like home"

4
07/07/2017

Wanna feel like home and in the same time abroad? This is your answer. Friendly stuff, multi language, great hospitality, close to all your needs, this hotel offers you what you are looking for. Great experience and a very big like. Ps: thank you Jordy you are the best .

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Wadih, Thank you for this great compliment! Feeling home away from home is something we would like for all our guests! I will certainly pass on the compliment to Jordy! Kindest regards, Rietje

"Top place"

5
03/07/2017

Lovely hotel, wonderful staff , good location , tram stop close by, 10 minutes to centre. Excellent choice at breakfast. Rooms clean and well equipped. Toiletries supplied. Would recommend and will return

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Mannyannie, Thank you for sharing your lovely review. We would love to welcome you again in the future. Kindest regards, Rietje

"Perfect room in a well located small hotel!"

4
14/06/2017

The bright, very spacious room with a king size bed and armed chair in a corner overlooking a tree lined street was so perfect I thought I was upgraded. They provided soap and shampoo but you have to bring your own body lotion and conditioner. The hotel is small with a small reception area and a dining room with a kitchen on the first floor. Complementary tea, coffee, fruits and pastries (leftover from breakfast) are pleasant snacks in the afternoon. Best Western Delphi is located one block from a commercial street with a well stocked supermarket, boutiques, pharmacies, coffee houses, ice cream shops, and restaurants ( I had the best Chinese food at a restaurant 2 blocks away). The Amsterdam museum complex is a 10/15 minute walk away. Buses and trams run daily down the commercial street from Central Station or the Airport. Coming to Amsterdam by train, you can easily catch the #5 or #24 and get off one block away from the hotel, or coming by plane, you can catch the #197 Airport bus with connection to #24. The room had no AC. and can be quite unpleasant even with the breeze coming from the two large windows. I thought I had an upgrade because ORBITZ charged me more than the advertised rate. It was a bait and switch that ORBITZ pulled on me and it was not cool.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Yvrosev, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion matters a lot to us and we value your feedback. I am happy to see that you have enjoyed our hotel and the area we are in. Thank you again, for your time and effort. Kindest regards, Rietje

"Classy & Modern"

4
22/05/2017

Well done renovated building with clean details and decorations. Located about 15 minute walk from museum. The hotel provides free bikes, the popular way to travel Amsterdam. Very good hot breakfast with fresh breads, meats, eggs. Cut fruit isn't the best. Ask for a room with a balcony. ACCESSIBLE: Step to enter hotel; step into bathroom.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear DR186, Thank you for taking the time to write a review. We appreciate your sharing this at TripAdvisor. Kindest regards, Rietje

"Visiting from Vancouver Canada "

4
12/05/2017

A nice hotel on a direct tram route to Amsterdam . Hotel is small with very small bedrooms ,we could hardly move in ours once we got the cases open , big comfy bed took up most of the room . Nice breakfast room and good selection of food tea and coffee available all day and cake and fruit also. Shopping area close by with a few restaurants nearby.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Kay, Thank you for sharing your lovely review with us and tripadvisor. Hopefully we can welcome you again in the future. kindest regards, Rietje

"Lovely quiet location"

5
05/05/2017

This lovely hotel is in a quiet neighborhood of Amsterdam about halfway between the airport and city center. The employees here are truly wonderful. Polite, funny, helpful and just delightful. The breakfast bar had a great variety of food and the coffee was nice and strong. The rooms are small like a typical European hotel but super clean and comfortable. Lovely!

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Skinsk8, THank you for your very nice review. It is so nice that you have enjoyed Amsterdam and our hotel. hopefully we can welcome you again in teh future. Kindest regards, Rietje

"Outside the centre but good transport links"

4
02/05/2017

A small hotel near the No. 5 tram (easy to get to centre) with a couple of restaurants and cafes, plus a supermarket nearby. Beds were very comfy, and we had a quiet room with balcony overlooking some back gardens with mature trees. Staff were very pleasant. When we reported we didn't have any bedside lights, this was remedied promptly. The bin in the bathroom hadn't been emptied prior to our arrival, but this was also dealt with. For me, the breakfast was exceptional, with a great selection of cold meats and cheeses, including a wonderful, thinly sliced peppered beef. Plus eggs, bacon, mushrooms, sausages, potatoes, lovely bread/croissant, fresh fruit, yoghourt cereal and self-serve coffee. However, the breakfast room is rather small for the size of hotel. I had to share a table, which was not a problem, but it was rather cramped. Wifi worked well. We left our cases on the last day until about 5pm, and spent the last hour in the breakfast room chilling out and drinking tea/coffee. All in all a very good experience. All problems were minor and dealt with promptly and with great attitude.

"Not sure how award for star is made"

1
12/04/2017

for me this was a terrible hotel, very expensive for the smallest room I have ever had the displeasure of booking, I booked a single room, I knew it would be small but this was taking small to a whole new level. The bathroom was so small that when using the toilet, your knees would be under the sink, to get in to the shower you had to shuffle past the sink. The TV was small (Lilliputian) as you would expect with reception that was so bad I didn't bother to watch. Carpet was stained, bed shoved between three walls, this made the feel uncomfortable and cramped, it was like staying in an old fashioned sleeper car on a railroad. No mini bar, in a four star hotel, unreal. I have no idea how the rating was given to this accommodation, the picture certainly give a different and in my opinion a deceptive view of the hotel, I have stayed in many and this is certainly not deserving of the standard I would expect for this rating, at best I wold suggest two. I will not be staying here again, I have used many best western over the years in both the UK and overseas but this was by far the one that I will always remember, but for all the wrong reasons. As for the staff, mixed reviews, some were fantastic others had an attitude that you would expect from an adolescent child.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Rogern577, Thank you for leaving a review regarding your stay at our hotel. We appreciate every comment of our residents to help us to improve in the future. I am very sorry to hear that your stay with us was unsatisfying. On behalf of me and all staff members I apologize for not meeting your expectations. It is awful to see that you have such a negative review about your stay. For me it would be very helpful if I could get even more information from you. Would you be able to contact me? I will make it easier to take measures to improve the expectations and experiences for guests in the future. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to write a review. We appreciate your time and effort. Hopefully you will find the time to contact me personally. Sincerely, Rietje [email protected]

"Small Western and not Best Western"

2
04/04/2017

I booked the room lately for me and my wife. An advantage is: The Loacation is near by a tram. But: The Room was small, The Bathroom is too small. The Toilette is too near at the wall A bad relation between value and price. I never visit the House a second time.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Dieter, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. By letting us know what your experiences were, you give us the perfect information how to improve. I am very sorry to hear that your stay was unsatisfying. We have several roomtypes, some are larger than others. At this point I cannot see if an larger room was requested by you during your stay. Again Dieter, I am very sorry for your disappointing experience. Thank you again for taking the time to write a review. We appreciate your time and effort. Kindest regards, Rietje

"Great Hotel"

5
02/04/2017

I was travelling on business, but I would take my family to this hotel. Great location, easy walking distance from the 'south' station, 10-15 walk to the museum area. Great pubs and restaurants nearby. The rooms have enough space that you don't fall over your bags, windows that work and nice modern clean bathrooms.

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Steven, Thank you for leaving this lovely review. We would love to welcome you with your family the next time. Kindest regards, Rietje

"Weekend in museums "

5
31/03/2017

Lovely little hotel right in the heart of Amsterdam everything at your finger tips staff nice but firm don't have no noncence from unruly clients of which gives every decent person some peace decor is nice and you can get good basic but not economy surrounding it's cheap it's clean it's central what is there not to like owner a gentleman and whish I could of stayed a few more days

Rietje_Lachchi, Operations Manager at Best Western Delphi Hotel, responded to this review
Dear Stuy68, Thank you for your lovely review. Hopefully we can welcome you again in the future. kindest regards, Rietje

"One night before cruise"

4
30/03/2017

The hotel is very nice but rooms are small. Management was really helpful. It is close to a lot of interesting things. The Diamond factory is in walking distance. A must see for the ladies. Great restaurants are a easy walk from hotel

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sab1208564, thank you for your lovely review. Hopefully we will see again in the future. Kindest regards, Rietje

"Nice stay"

4
19/11/2016

We had a great stay here. It was a bit far from the city center, but it made for a nice walk everyday. It was only about 20 minutes from the Rijksmuseum, and only about 20 minutes from the train station. Overall a pretty decent location. The people at the front desk were nice, we rented bikes from them one day and it was pretty fun (also convenient that we could just rent them right there). The cleaning staff was great, the room was perfect just to sleep, change and get ready. My only quam was the bed. We were supposed to get a queen size bed, instead we got 2 twins pushed together. Keep in mind, they didn't stay together, but we made do.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Christiana, Thank you for leaving your lovely review. It is a pitty to hear that you were not to happy with the beds. The good news is that we have changed all our beds yesterday and we have craeted an additional 12 Double beds in our Superior section. We would love to welcome you a again, and ofcourse we will make sutre to provide a real double bed! Kindest regards, Rietje

"Peaceful"

4
15/11/2016

This hotel is a little out of town, but we wanted the walking experience. Everywhere from Van Gogh museum to the centre of town is very walkable. The hotel staff were extremely helpful. Coffee and cake available all day. Good quality and selection of breakfast options.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Steve, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion matters a lot to us and we value your feedback. We appreciate all your compliments. Please come back and visit us again. Kindest regards, Rietje

"Tulip time"

4
13/11/2016

The position of this hotel was quite handy as it was just round the corner from a lot of tram stops to reach almost anywhere. it was quiet, clean and friendly. you could pay extra for breakfast. there was a good choice and very reasonably priced. Lots of guests took this choice, including us. So it was obviously very popular. the rooms were basic but clean and comfy.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sue, Thank you for your lovely review. Hopefully we can welcome you again soon. Kindest regards, Rietje

"Lovely hotel lovely location "

4
12/11/2016

This hotel is conveniently located near shops & transportation however it's also in a quite residential area which I loved! Hotel staff were very friendly and helpful especially a man who work during the night on Sunday 6th Nov & Monday 7th Nov he was the most helpful member of staff through whole hotel. He really made our stay special! Overall my stay was great & the breakfast was good very filling & the complimentary drink through the day was also great! I cannot thank the staff enough for all there help each day giving me maps and directions to where I wanted to go for the day. I would definitely stay at this hotel again.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Char, Thank you so much for your lovely review. I is so nice to hear that one of my colleagues really made a difference during your stay. We are looking forward to welcoming you again soon. Kindest regards, Rietje

"Nice Hotel"

4
02/11/2016

We were impressed with the hotel. They had great breakfasts and fabulous staff. There were just a few glitches in our room that probably could be fixed. The electrical outlets to plug in the adaptor were pretty skimpy because they were surge protectors which didn't quite keep it plugged in. The drapes on the windows were so long that it overwhelmed the room. Otherwise, it was a pleasant stay. The staff helped us with transportation and even made suggestions about using the public transportation with day passes, which was great for us.They helped us with the bus tour to the windmills, etc.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Diane, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. By letting us know what your experiences were, you give us the perfect information how to improve. I have taken actions on your comments. We have checked the outlets in the room and fixed the problem. I am very happy to hear that you still have enjoyed your stay with us. Thank you again for leaving your review. Kindest regards, Rietje

"nice and comfortable"

4
18/10/2016

Good choice for visitors of events in RAI Amsterdam - good location 10-15 minutes by foot from RAI, comfortable room, hospitable personel. Breakfast was also as expected, so I had good expression of spending there 5 days during my business trip.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear 42Yuriy, Thank you for leaving your lovely review. We host lots of visitors for the Rai. It is nice to know that you appreciate our hotel. Kindest regards, Rietje

"You get what you pay for"

2
16/10/2016

It was the worst 4-start hotel I have ever stayed at and I don't know how it is considered to be 4-star. Except for the stained carpet, the room itself was okay, not too small, with a large wall mirror, vanity table, armchair and two decent size wardrobe.It looked clean. There was no fridge and the double bed was actually two, I suppose, twin beds stuck together. My main problem was with the bathroom. It was supposedly cleaned before we checked in but yet there was hair on the shower walls and the floor was stained. It was very small and smelly; the fan was loud and noisy. The shower curtain was stained and gross; towels were extremely thin and face towels were almost touching the toilet. The quality of sleep is not that great. There was a lot of thumping as if people were wearing Dutch Clogs! Wi-Fi was kind of flaky and slow. The hotel is a bit far from the core area but still close to a nice waterway and public transit.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sir/Madam, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion matters a lot to us and we value your feedback. On behalf of our entire team, I would like to apologize for not meeting your expectations. I am very sorry to hear that your stay was unsatisfying and I have taken action on your comments about the cleanliness of the bathroom. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. Again thank you for your comments. Please contact me if I can provide any assistance in teh future. Kindest regards, Rietje

"Lovely old property"

5
16/10/2016

Check in and check out was handled by a delightful,extremely competent young lady, who spoke excellent English. Room was of reasonable size and was well appointed, however the lift was small and could best be described as "classic" with an outward opening door. Breakfast was excellent, consisting of scrambled or hard boiled eggs, fruit, cereal, yoghurt, cheeses, cold cuts, breads and croissants, fresh juices, bacon and mini sausages, all well prepared with the dining room serviced by another extremely competent young lady. The hotel is situated near a quiet tree lined street which is easily reached by public trams. In no way is this property flash or pretentious, however it is extremely affordable with excellent features including competent helpful staff.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Trina, Thank you for your lovely review, we really appericate your compliments. Kindest regards, Rietje

"Good hotel"

5
13/10/2016

We stayed here for 1 night. Nice and clean room. The stairway and public restroom gives you the idea it's going to be a small room, but our room was very spacious! Front desk receptionist very friendly and helpful speaking various languages. We could ask about activities and buy tickets for museums right at the front desk. Great services, great hotel.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Stines, Thank you for your lovely review. Kindest regards, Rietje

"Nice and comfortable hotel"

4
30/09/2016

I stayed in this hotel during a business trip and I found it very comfortable with nice and helpful staff. My room was quiet, medium size and very clean with everything I needed. The location is not far from the city centre and well connected with public transport.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Nabi007, Thank you for leaving this lovely review. We hope to welcome you again in the future. Kindest reagrds, Rietje

"Very pleased"

5
20/09/2016

Lovely neighborhood hotel that makes you feel at home. Room was very large, clean, and tastefully decorated. 3rd floor facing the street with huge windows extending the length of the room that looked at beautiful trees. Was not too noisy for me. Bathroom had a big clean soaking tub as well. Loved the neighborhood, away from the centre but close enough with plenty of streets lined with local restaurants and shops, and tram-stops nearby. It's a value hotel that exceeded my expectations.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear HungryCat, Thank you writing this perfect review. Please visit us again! Kindest regards, Rietje

"Noisy, and unhelpful staff"

2
09/09/2016

Stayed in room 120 , the back of the hotel, no day light , kitchen noisy in the morning from 6.45am. This hotel is in a residential area. There is a good restaurant Fidelio not far away. I would not stay here again.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Lynkel, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. I am very sorry to hear that your stay was unsatisfying. I will use your feedback to inplement improvements. on behalf of my colleagues and myself I apologize for not meeting your expectations. Again I am very sorry for your disappointing experience. Thank you again for taking the time to write a review. We appreciate your time and effort. Kindest regards, Rietje

"Noisy rooms but very helpful staff"

4
07/09/2016

When we visited the hotel (March 2016) they were going through some renovation process. The first night we could't sleep at all as the air conditioner was incredibly loud. We informed the staff but they were full and we couldn't get a reallocation. The next day they put us on a new room on an upper floor that was way better. It was also my partner´s birthday and they accommodated for a birthday cake and breakfast in bed at a really good rate. However, the default breakfast wasn't very impressive. Overall it was a nice hotel with good connection to the city centre.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Anna, Thank you for leaving a review about your recent stay at our hotel. Your opinion is very important to us and we value your feedback. I understand what you mean about our rebuilding. Renovating the rooms is something we thought of it had to be done to improve the quality of the rooms. We realize that a renovation without inconvenience to our guests is difficult to achieve. Again, I am sorry for your nuisance. Thanks again for taking the time to write a review. We appreciate your effort and your time. Kindest regards, Rietje

"Great Hotel"

5
05/09/2016

Clean rooms and hotel, friendly staff, just outside of the centre but within walking distance and near a number of tram stops. Free coffee/tea/water/cake all day and night. We travel to Amsterdam 3/4 times a year and would definitely stay here again.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Zoeccs, Thank you for your lovely review. We can not wait to welcome you again. Kindest regards, Rietje

"An excellent place to stay."

4
05/09/2016

The Delphi is a relatively small hotel in a quiet location by a minor road alongside an attractive double avenue of mature trees. The hotel staff were all very friendly and looked after my wife and myself very well. Although we had our car parked right outside the hotel we chose not to use it for our entire two night stay, prefering to walk into the city or go on the tram, for which there was a stop closeby. Whether we walked or went by tram we were able to get to wherever we wanted to go in just a few minutes. We had a good ensuite room with balcony overlooking pretty enclosed residential gardens to the side/rear of the hotel. We shall definitely stay at the Delphi again whenever we are in Amsterdam.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Stephen, Thank you for leaving such a lovely review. Very nice to read that you had a good time with us. We are looking forward to welcoming you both again. Kindest regards, Rietje

"A Great Place To Stay"

5
02/09/2016

We spent 4 days in Amsterdam on our way to Spain and very much enjoyed our stay here. We picked the hotel, in part because of the Trip Advisor reviews and partially because I was able to book with travel miles. We booked a Suite, which was on the top floor (4). The room was note as large as a North American suite, but was large and comfortable. The beds are very very comfortable. I have no complaints at all. When we checked in a noon, our room had just been vacated and normally we would have to wait until 3 to check in. Since we had just travelled for 12 hours, they rushed our room and we only had to wait half an hour. I recommend this hotel.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sir/Madam, Thank you for your great review. We are very happy so see that you have enjoyed staying with us. Kindest regards, Rietje

"Great Service and very helpful staff"

5
29/08/2016

We stayed for a long weekend. The hotel is in a very quite and location which lets you breath in real residents life. Very close to Museum Quarter. The hotel is well presented, real wi-fi and all the services that you might require if you stay for a city break. The most exceptional characteristic it's the great hospitality and great staff. Customer service is excellent and they are all so helpful in helping you booking all different activities. A special thanks to the night receptionist who helped us to get Anne Frank House tickets. It's very difficult to get the tickets as they are all sold out. He explained that in the evening they release certain slots but you need to check the web-site constantly. As we just got back to the hotel, we went to our room not to excited about the possibility that we wouldn't be going. After 20 minutes, he called our room to let us know that tickets were now available and we could have use the pc available for guests!

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Beatrice B, Thank you so much for this beautiful review! Kindest regards, Rietje

"Pleasantly suprised"

5
09/08/2016

Quiet location yet easy to get to centre of Amsterdam, approx. 15 mins on nearby tram. Not many bars/restaurants nearby, Breakfast very good, with free coffee and cake available all day. Great staff speaking good English. Will use hotel again.

Rietje_Lachchi, Operations Manage at BEST WESTERN Delphi Hotel, responded to this review
Dear John s, Thank you for writing a review. It is niice that we were able to suprise you with our hotel and teh lovely area. Again thank you for the review, we really appreciate your time ad effort. Kindest regards, Rietje

"A convenient and comfortable hotel"

5
09/08/2016

My husband and I really enjoyed our stay. The rooms were furnished to a very high standard and the hotel was well located. It was 10 minutes from the museum district and easily reached by tram. There are many lovely restaurants and cafes in the immediate area. The rooms were well furnished and the hotel provided free tea, coffee and cake throughout the day! The breakfast was quite expensive but was filling and there was a nice range of food.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Nomius, We really appreciate your lovely reviews. Thank you! Kindest regards, Rietje

"A lovely hotel in a great area"

4
09/08/2016

The hotel has been renovated to a very high standard. It is well located, and is approximately 10 minutes walk from the museum district. There are lovely restaurants and cafes close by. The rooms are well furnished and we have a balcony, which was a nice bonus. Tea, coffee and cake are available for free! Breakfast is a little expensive, but filling, with a wide range of food available.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Nomius, Thank you for your review. It is nice to read that you have enjoyed our hotel and Amsterdam. We would love to welcome you again in the future. Kindest Regards, Rietje

"A quiet hotel."

4
09/08/2016

My wife and I stayed at this hotel while visiting Amsterdam. Clean, comfortable and a great breakfast. Complimentary coffee and cakes throughout the day. Although a distance from the centre of town the trams run regularly from one hundred metres away. Buy a travel pass for the duration of your stay - it saves any hassle. Overall I would happily go back.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Ron A S, Thank you for writing your lovely review. We are happy to hear that you and your wife have enjoyed your stay with us. We are looking forward to welcome you both again in the future. Kindest regards, Rietje

"city break"

4
29/07/2016

nice hotel in a great location. just out of city centre. walking distance to museum square,shops, park, restuarants etc. room was nice,although bed light did not work,safety box did not work,no-where to put toilettries once inside shower. Have been in better 4 star hotels. Attitude of one female member of staff was terrible at breakfast time. made to feel bad just because there was no milk. improvements need to be made before we consider returning.

"Thank you"

4
28/07/2016

Hello, We were with my family in Amsterdam for the first time. This hotel was a good choice. Good breakfast and all day snacks, nice room, fantastic hotel crew and cleaning crew and the location was too very good (3km from Dam). I We all liked this hotel and would come here again. Beds were comfy, air condition was working and a safe locker in the room. The toilet was a little bit smaller, but in my parents room bigger so it was okay. The tram number 5 leads you and also the busses. By walking you see everything. Thank you for everything - 4 days of joy in this hotel! Greetings from Finland/Jennifer

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Jennifer, Thank you for leaving this lovely review. It is so nice to hear that you had a good time with your family. And that you have enjoyed our hotel. Also it is nice to know that you appreciate the complimentary cake and fruit we offer 24/7. We are looking forward to welcome you and your family again in the future. Kindest regards, Rietje

"Nice Hotel"

4
27/07/2016

We were upgraded to a very nice, modern superior room on the 4th floor. Breakfast was good with plenty of choice of hot and cold items. A dark haired lady guarded the spare cutlery behind the counter as if it was precious though! Very strange that everything was self service but the cutlery wasn't. Her manner was quite abrupt. Apart from that all other staff we encountered were pleasant and the reception staff were always helpful. Tram stop for line 5 just around the corner on a nice, quiet shopping street. Could walk to museum area in around 15 minutes.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Janfam, Thank you for leaving a review. We always try to set the tables for all of our guest, just to make it a bit more comfortable. The full breakfast buffet is self-service. Kindest regards, Rietje

"Pleasant Hotel in quiet area within a tram drive to the City"

4
24/07/2016

Smart and tidy small hotel with pleasant staff and smart clean comfortable rooms. The beauty of this hotel is that it is outside Amsterdam centre but walking distance ti the park and the centre, Its great to walk round and visit the market and different areasm and if you get tired get a tram back its only two minutes from the hotel.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Mr. Rochdale, Thank you for your lovely review. We really appreciate your feedback. Kindest regards, Rietje

"Nice location, average facilities, great staff"

3
23/06/2016

The hotel is located in a nice area with nearby shops and restaurants. It is near to Van Gogh museum. There is a nearby Tram station that connects you to the city center. The internet is good, The staff are nice and really helpful. The hotel has average facilities. The ward robe is not a real one, the bathroom is so tight and the bed and pillows are not comfortable. There is no AC. I understood it is available in a few rooms only, so be careful in a hot day.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Ashrafbakr, Thank you for leaving a review on your recent stay. The majority of our rooms do have AC. I am sorry to hear that the bed was not comfortable. We are replacing all our beds this year. Kindest regards, Rietje

"Recommend"

4
12/06/2016

We really appreciated this quiet, tastefully decorated small hotel walking distance from RAI and the museum quarter. Refreshments available and breakfast met our requirements. Wi-fi free and helpful staff.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Linda, Thank you for leaving this lovely review. It is very nice to hear that you have enjoyed our hotel. Kindest regards, Rietje

"Would recommd"

4
11/06/2016

Best western was a quaint hotel. The room I had was spacious, comfortable and clean with a lovely view of the square. The lounge/dining area was a lovely place to sit, unwind and a good place to wait for others. You were able to have fresh fruit, coffee/tea and cake for free throughout the day. The hotel was Located in a lovely area with The trams on the next road, which took you straight into town. The only downfall I would say was there tended to be a lot of banging, wasn't sure whether it came from the floor above us ( I was on floor 3) or next to us....was quite disturbing during the day, thankfully it didn't happen at night.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sir/Madam, Thank you for your review. What a pitty that you experienced some noise disturbance. I am sorry for the inconvenience. Kindest regards, Rietje

"Nothing grand but simple, clean and easy access to RAI"

3
31/05/2016

While the room may have felt small, it was regular sized by Amsterdam standards. It was not a modern or luxurious hotel, it was clean and well kept. The hotel was very quiet. I had a court yard room that with a nice balcony. I enjoyed being able to open the windows. The staff was nice and helpful in navigating the city. I was able to buy team tickets from the front desk. I enjoyed the water and cake that was available all day in the Cafe area. Location is great if you want something quiet, near RAI and/or easy access to the airport. RAI was a 20 minute walk or I grabbed the team for two stops in the rain then walked across the park. Not a ton of food options nearby. I find a few bakeries for breakfast and took the tram to eat dinner in/and explore other parts of the city.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Globalgal90, Thank you for your review. It is good to see that you haved enjoyed the hotel and our city. We are looking forward to welcome you again in the future. Kindest regards, Rietje

"Good standing, calm and very convenient"

4
30/05/2016

Modern decoration, good standing. Nice and modern rooms. All day free refreshment and coffee in the lobby. Free wifi. 15 min walk from the museum place and all tram/bus facilities. Renting bikes from the hotel really makes it easy. Air condition and modern bathroom. Rooms at the back at particularly quiet. I recommend.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Bruno, Thank you for leaving a review. It is always nice to read positive reviews. It is good to hear that your overall experience was good. We are looking forward to welcome you again in the future. Kindest regards, Rietje

"if you have luggage, better not to"

2
28/05/2016

to get on the elevator you need to open the heavy door, even you are off the elevator you need to use stairs and open many doors... if you have luggage, better not to choose here. the only nice part is the enviroment.

Rietje_Lachchi, Front Office Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Mrs.Nakashima, Thank you for leaving a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements for our future guests. I am sorry to hear that moving to your room felt really uncomfortable. Me and all staff members are always willing to help. In your case we obviously did not see your need for assistance, again Mrs. Nakashima my sincere apologies. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to write a review. We appreciate your time and effort. Kindest regards, Rietje

"Homey hotel"

4
24/05/2016

I stayed at this hotel for 6 nights in early May. It is in a quiet part of town but within easy reach of downtown by tram. Two tram lines run within 150 meters of hotel. The rooms are clean and airy. Breakfast was better than expected for a European hotel and in the lounge area tea and coffee are available 24/7. The whole place has a family friendly atmosphere. The staff always friendly and willing to help out.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Vic, Thank you for your lovely review, it is always nice to hear that our guests have enjoyed their stay. We are looking forward to see you again in the future. Kindest regards, Rietje

"Good option for access to exhibitions at RAI"

4
24/05/2016

Good quiet neighbourhood location for access to exhibitions at RAI. RAI is a 15-20 minute walk from the hotel. Pros + location + beds are comfortable + good breakfast + wifi included Cons - a bit tired (the decor needs a bit of TLC) Summary A good option for RAI exhibitions

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Andy, Thank you for leaving a review. We would love to welcome you again in the future. Kindest reagards, Rietje

"OK"

4
23/05/2016

I ´ve stay there for 2 nights. Stuff very kindfull, room quite big and clean. What was missing - some night bar. There was no possibility to have some drinks in the evening. Closest pub is 1 or 2 tram stops away. Location is quiet with parking possibilities around. Breakfast very good, hot and cold kitchen. For just sleeping (and all day stayed outside hotel) is a good choice for a good price.

"Very disappointed!!!!"

1
07/05/2016

We have stayed here on numerous occasions and have always found the accommodation and pricing reasonable and the staff professional and accommodating. On this occasion I have to say all considerations were the worst we have encountered. The accommodation was very small for a superior room even though we booked months in advance and was told the hotel was booked and there wasn't a consideration for moving to another room. The price was considerably higher than normal and the difference in staying an extra day would have been 40% which seemed extraordinary for what we received in the first place. The staff were mostly unapologetic and when we asked about the room size, state of the room upon our arrival ( not cleaned and arranged by any standards) and the fact that there weren't sufficient towels or a phone or television that worked or instructions for either we received a very subpar and dismissive attitude. In the end we are still here ( we only stayed two nights) and will leave back home to Canada tomorrow. We did finally receive towels but I had to ask twice for them. For our trouble we received breakfast for our stay but when we approached the staff the next day about the phone and Accomodations they said we should have come sooner to speak with them as they could accommodate a room change even though they told us previously they couldn't. They said for the hassle they would throw in breakfast to which I replied Your colleague already did or wasn't this passed on? I hope we don't end up being charged for this. Considering I paid for this room months ago. The phone was never fixed and no explanation was given . We asked them to call for a cab for us to return to the airport and they said they had their own service and we were welcome to call ourselves to which I replied, that would be great if we had a phone that worked. We ended up using the front desk phone. We have stayed here enough times to understand the difference between North American and European standards and are accepting of that . What I don't expect or accept is poor attitude, poor service and low standards. We have always stayed here due to its location and proximity to beautiful shops and scenery but will not be returning. We have stayed in North American Best Westerns and have received service that has far surpassed that which we received this time. We are very disappointed and hope they will change back to their previous level of service.

"Amsterdam pre cruise stay"

5
03/05/2016

Stayed at this hotel 4/16/16 for two nights. Great location, hotel was Awesome as was the staff, breakfast was also very good and plenty to Choose fro to start your day. Our room was great, 1st floor, bigger Than I expected. Would highly recommend staying here, easy access To trams which we used during our stay and a very cute neighborhood, Felt very safe. Would definitely stay here again.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear wrk4vacation, Thank you for your lovely review. It is so good to hear that you have had a nice stay, and you enjoyed our city. We are looking forward to welcome you again in the future. Kindest regards, Rietje

"Wonderful"

5
02/05/2016

I enjoyed staying here during the summer of 2015, it was one of the most pleasant hotels I have ever been to. The hotel offers free wifi, and complementary coffee or tea while you stay in the bar. It's located just outside the city which provides the peace and serenity I need when going on a holiday. It's easy to get to by public transport as we took the light rail/tram to get there. The service was very helpful en friendly.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Nelson, Thank you for leaving your review. We really apppreciate your time and effort. Kindest regards, Rietje

"clean, accessible, friendly!"

4
26/04/2016

Location is decent within a pleasant residential area, all amenities close by! Hit and miss with taxi prices into amsterdam central, one day 15 euros the next day 25, best to take the tram which is a 5 minute walk away. Room was clean and pleasant, the only issue was bathroom door handle and lock were broken but it wasn't a huge problem. Walls are thin so you can hear the neighbours.Keep in mind the city tax of 5 euro pp per night payable on checkout.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Ryan, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion matters a lot to us. By letting us know how your stay was, you give us the perfect information how to improve. You are helping us to deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry to hear that the room was not in proper condition when you checked in. We will fix the bathroom door lock as soon as we can. About the city tax ( tourist Tax) This is a local tax you pay for staying in a hotel room. This goes straight to the city of Amsterdam. This allows the municipality to finance the use of facilities by tourists. The local height of city tax varies by municipality. For Amsterdam this is 5% of the room rate. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to write a review. We appreciate your effort. Kindest regards, Rietje

"Very nice hotel in a quiet residential neighborhood"

5
20/04/2016

My husband and I were very happy with our four day stay at this hotel. The staff was knowlegable, helpful and friendly and the map they gave us of the city was wonderful and easy to follow. There were plenty of tables and chairs for everyone in the breakfast room. The breakfast was quite good. There were eggs, bacon, sausage, pancakes, cheese, cold cuts, several breads, croissants and muffins as well as yogurt and fruit, juices, coffee and tea. The woman who oversaw the meal was continually refilling everything and clearing tables. Coffee, tea and some cake or muffins were available all day long, which was a nice touch when we returned from sightseeing. The hotel was in a very quiet nieghborhood, but only one block from several stores and two short blocks from the closest tram stop. The trams in Amsterdam run continuously and are quite clean. You can buy your tickets right on the tram, and also in the hotel , which we did, and charge them to the room. To save money be sure to purchase tickets for 24 hours or 48 hours instead of individual tickets per trip. The only catch is you must swipe the ticket when you get on the tram and also as you leave the tram. (You will see everyone doing just that) We bought a three day pass and took the tram to the museums, the train station, the canals and other parts of the city. It was very easy to do and we never waited more than ten minutes at any stop. The furniture in our room was older, but everything was very clean. We loved the hand pulled curtains because they completely kept out the morning sun light. We had a European King, which is two twins pushed together, that was clean and comfortable. We found extra pillows in the closet. Every day we received fresh towels and toiletries. It was also possible to rent a bicycle from the hotel. The staff recomended two restaurants for dinner (Gauchos for steak and a local Pizzeria) and both were excellent choices. We inquired about a taxi to the airport, and the staff made the arrangements . The taxi showed up on time and we were charged a reasonable 37 Euros for the trip. This hotel is not fancy or luxurious. But it is clean, quiet, comfortable and in a safe neighborhood location and fit the bill perfectly for us. After the hustle and bustle of the city, it was nice to take the tram back to our home away from home.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear RoseMac, Thank you for leaving a review regarding your recent stay at our hotel. I am happy to hear that you and your husband had a good time in Amsterdam. We value your feedback.You are helping us to deliver relevant information for our future guests. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to write a review. We appreciate this a lot. Kindest regards, Rietje Sincerely, Rietje Lachchi

"A fine hotel "

4
13/04/2016

Ok this isn't going to be the most fancy hotel you have ever stayed. However, the rooms are comfortable and clean. The location near a major tram line is another highlight. Breakfast is great with a good continental spread offered. I would recommend this hotel for people who would be out all day and just need w comfortable bed a night. It's only a few tram stops away from the city and its in a good residential area of Amsterdam.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear David, Thank you for your review. I hope you had a lovely stay in amsterdam and enjoyed our city. Kindest regards, Rietje

"High price for low standards & quality "

2
04/04/2016

Worn out & ripped off is how the hotel is & how I felt after a stay here! Resonable welcoming once I entered the hotel & instructions for getting to the room. However upon reaching the room I couldn't get over the size of this room. Small & overly compact. I have stayed in larger hostels. The bed was across the window with a small side table next to a desk & chair. A large wardrobe oddly placed against a wall with small tv. Ensuite was clean & seemed recently renovated. To close the curtains by the old draughty windows I had to stand on the bed. The bed was a small single, not what I had been led to believe I would have. The ill fitting sheets & low tog duvet made for a very cold night, no extra bedding available in the large wardrobe. Then in the morning I noticed the stains on the furniture & floor & dread to think what I have just slept in! Breakfast is self service buffet with what looked like raw sausage over cooked bacon & plastic eggs. I did eat the croissants & had some treacle like coffee. I don't complain & normally (to my wife's annoyance) find a positive in any case I can but simply cannot find one for this hotel. Upon checking out the ladies at the desk were pleasant but not once asked about my stay simply wanted payment which had already been taken from my account. Since arriving home I have contacted the agency with whom I booked the stay, the hotel directly & the group under whom the hotel operates. Only the hotel has not replied to either me or its parent group which I have email confirmation of. The agency has now taken the hotel off their list until such time the hotel comes up to an acceptable standard. The parent group, Best Western, in fairness has agreed to send a small €20 voucher to me. My stay cost €125 for 1 night. My advice would be to stay clear of this premises for the foreseeable future as they need to put in some serious work all round. High price for low standards & no quality.

Rietje_Lachchi, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Sir, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. By letting us know what your experiences were, you give us the perfect information how to improve. I feel sorry that we did not meet your expectations and we did not solve these issues while you were our guest. Please contact me so that I can learn from your experience and I can use all information to improve. Thank you again for your review, we appreciate your time and effort. Sincerely, Rietje [email protected]

"A great hotel with good connections to the centre!"

4
24/03/2016

If you are coming from the airport you can hop on two trains to get to the hotel. It isn't that difficult as it sounds though you have to get used to the checking in and out of the trams. The hotel can be easily found. The staff is friendly and the rooms are good too, though a few essential things are missing (coat hangers,...). In the five days we spent there we had a peaceful stay. The free coffee and tea downstairs was always refreshing in the morning. Bicycles can also be rented from the hotel. Overall the hotel is a nice place for a holiday in Amsterdam, since it isn't situated in the centre or in the outskirts so you can get everywhere in under an hour with public transport.

"Cramped room"

2
23/03/2016

The rooms are cramped with miniature toilet. That will be the first impression we have on entering. The front desk people are cheerful and helpful. But on last day they didn't warn us and by the time we reach hotel by afternoon 3 pm our bags and dresses were in the lobby citing 12 noon check out. Breakfast was complimentary and decent. Best part is 24 hours complimentary self prepared coffee or tea available in the restaurant. It is also walkable to tram station. You can hire bicycle as well from the hotel.

"Nice and quiet hotel"

4
14/03/2016

Stayed here in August 2015 for 4 nights with a friend, the hotel is in a nice quiet place and not too far from the city centre, can walk it or take a tram nearby, the staff are friendly and polite , it's a nice hotel to relax, did not have breakfast here but there was fruit and coffee available for free, the room we had was on the ground floor, the only thing I did not like about the hotel is the room was very small and the bathroom was even smaller. I would stay here again but maybe would like a bigger room if possible

"Nice stay"

4
12/03/2016

I stayed in the 2nd floor...the overall room and place is nice...the location is good close to the tram...but I think that the floors are made of wood and so everything was wobbly and I can hear footsteps of people on the upper floor or same floor...other than that everything was perfect...and the complimentary cakes is awesome ??

Fangni, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Calvin, Thank you for your review. How nice to hear that you had a good stay. This hotel inbuiled in authentic dutch homes ( this used to be several homes..) The disadvantage of such an old charming building is the noice. Kindest regards, Rietje

"New Owners?"

1
29/01/2016

This place has slipped big time since I was here in October. For starters, most of the first and second floors are under construction. When I entered my room, it had no electricity and workmen next door were using a jackhammer on the common wall. If I had stayed in that room, I would have needed ear protection like the kind worn on US carriers and all my fillings would have fallen out. It was so ludicrous it was actually funny in a Monty Python way. The breakfast, which used to be very good, is now borderline pathetic. Rubber scrambled eggs anyone? When I was here before, a highly-competent woman was taking care of the breakfast full time. Now the front desk attendant does it between phone calls and checkins and outs. I'm shocked by how far and fast a place can fall. It's a good thing they cannot affect the location.

Fangni, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Mr. F, Thank you for leaving a review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. By letting us know what your experiences were, you give us the perfect information how to improve. I am very sorry to hear that this time your experiences were very unsatisfying compared to your last visit. We have not changed the breakfast or any items. I hear what you are saying about our breakfast lady. This highly competent lady was on holiday, for way to long and also we have missed her a lot. Of course your eggs should not have been rubbery, and If I had would have known at that time I would have prepared new ones for you straight away. ( maybe not as well as the regular breakfast lady but I would have most certainly tried and done my utmost best) As a company you make certain decisions on staff and their holidays. Sometimes replacement does not work out as planned or hoped. It has never been our intention to not have somebody fully attending our breakfast guests, the restaurant or our breakfast items. The good news is that this lady is back from holiday. Renovating the rooms is something we feel that needed to be done to improve the quality of the rooms. January normally is our slowest month so this seemed the right period to us. We realize that a renovation does comes without inconveniences for our residents. Again I am very sorry for your bad experience this time. I am sure that we can meet and maybe outdo your experience from October if you would stay with us again. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to write a review. We appreciate your time and effort. Sincerely, Rietje Lachchi BEST WESTERN Delphi Hotel

"Did not provide notice of major construction before booking"

3
29/01/2016

This felt dishonest to me. There was no notice of the fact that the 2nd floor would be under construction and that noise from 10am - 4pm was so loud I couldn't do work or sleep in my room. And this after 12 hour journey.

"Excellent hotel, friendly, helpful staff"

4
26/01/2016

A very clean and comfortable hotel, we had room 487 which suited us as it was at the back of the hotel so very quiet, a minor problem was that the walls are very thin and we could hear people next door and below us, fortunately it's mostly couples or business men here so the sounds were restricted to people getting ready in the morning or going to bed. Our room was quite cramped due to an unnecessary large easy chair at the table which we had to keep moving to reach the heater controls, a dining chair would have been more useful as there was another comfy chair in the room. Their was also only one shelf in the wardrobe to put clothes on. The bed was very comfortable, pillows a bit lumpy, but you never get a pillow like your own. We looked at an unoccupied room when it was being cleaned and it was really nice, huge with a a small table and two chairs. The breakfast was really good, different breads,a toaster, scrambled or boiled eggs, bacon, sausage, cold meats,cheese. We loved the dining room it was very informal, like a cafe, settees at one end with informative magazines and books about Amsterdam. You would feel comfortable sitting their at any time. One highlight was the free diverse teas, coffee, hot chocolate and cake all day. The best thing about this hotel was the friendliness and helpfulness of all the staff, we felt that they would try to solve any problem. We were in Amsterdam for 4 nights and bought a 4 day unlimited tram/ bus ticket for 21e. Well worth it to get to different areas. If you get the 197 airport bus straight to various stops in Amsterdam this is included in the ticket.

Fangni, Operations Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Beryl, Thank you very much for your review on your stay. your opinion matters a lot to us. It is good to hear you had a good stay in Amsterdam, and felt comfortable in our hotel. We hope to welcome you again in the future. Kindest regards, Rietje

"Friendly, nice and quiet hotel, perfect for a getaway weekend"

4
19/01/2016

A very nice hotel just a short tram ride away from the Museum square and 2 direct lines to the city center. We booked a suite for 2 nights, and enjoyed a very nice and modern room with beautiful fresh flowers. Breakfast was very good, a smaller buffet with various cereals, juices, scrambled eggs and bacon, very nice and solid, so we didn't had to have lunch until later in the afternoon. The hotel was situated a bit outside of the hectic and noisy streets, so it was a nice and quiet place to withdraw to after a long day in downtown, not recommended for partypeople though, as it is situated in a residential area with not many bars in the neighborhood. Recommended to take the train from Schiphol Airport to Amsterdam Zuid and hop on the tram #5, and get off at Gerrit van der Veenstraat and walk a block, it was just 30 minutes in total from the Airport. Also recommended to buy day-tickets for public transportation so that one could easily hop on the tram to the hotel after a long day of walking around the city. We bought them at the airport so that they included the train ticket as well. Very friendly staff at all hours. The only unfortunate part was that our room (4th floor) was freezingly cold when we arrived at 7PM, and although we set the heater on at max and return to the hotel at 11PM, the room was still really cold that we had the request extra blankets at 1AM. The staff kindly gave us extra blankets and checked if we had turned the heating on, and we were ok, but as we had sent extra confirmation to the hotel as to when we are approximately arriving in the evening, it would have been nice if they could have turned on the heat already earlier. The room was at the top floor and probably hadn't been in use for a while during the winter, and needed half a day to heat up. Fully recommended small hotel, it was not a luxury hotel nor budget, but a perfect in-between.

"Nice but not 4 stars"

3
11/01/2016

The hotel is located at 10 minutes tram ride from Amsterdam city centre (and only half an hour from the Airport with public transport), tram 5 and 24 stop almost in front of the hotel, a very good position. The room and the bathroom were clean but not very big, from a 4 stars I expected something much, however the biggest problem was the "old shoes" smell that hit you as soon as you opened the room's door whose responsible, I suppose, was the carpet, that definitely needed to be washed. I know that covering the floor with carpet is very used in nordic countries but I would suggest to change this habit as not very hygienic, or at least wash it more often! Another problem was that the room was a definitely cold and it was not possible to increase the heating. Mattresses are definitely too soft. Anyway the breakfast was abundant and refilled until close hour (10:30) and the staff was really friendly and helpful.

"Nice place to stay"

4
08/01/2016

The hotel is located in a residential neighborhood.Tram stop is very close by and also a "shooping street" with various shops, cafés and supermarket. The hotel had friendly staff and every morning the cleaning lady was very eager to clean our room with a big smile.The room was nice and quiet at least with windows closed during the night.Breakfast was basic,but still delicate with warm and cold options. Major museums are close by and can be reached either by tram or by foot. The hotel is not suitable if you are in Amsterdam to party as there is little public transport in the middle of night. We would stay here again.Nice to be able to relax in a quiet place after a busy day in the city centre.

"A hidden gem of a place"

4
28/12/2015

I have stayed at this BW five times in the last two months, here are my findings: - Each room is different from the other, it used to be a private home, so it is not a cookie-cutter hotel. They are in the process of remodeling, some of the rooms still feel like you're a guest in a room from the 1900s, others feel contemporary; - The double occupancy rooms are very spacious, some have showers, others have a bathtub/shower combo; - You won't get much natural light in most rooms, you're either facing the street and have to close your curtains for privacy, or the rooms don't draw in light well; - Beds are two single beds put together; - The neighborhood is extremely residential, but trams around the corner take you to the train towards to the airport (and elsewhere in NL) in 5 minutes or to the City Center (other direction) in anywhere from 10-20 minutes, depending on where you're going; - TVs are small and old but have English language programs (the Dutch don't do voiceovers like other countries) - tv replacement is one of the few areas for improvement for the hotel; - Breakfast is decent, including scrambled eggs, bacon, sausage and other cold options/croissants/breads, etc. I would suggest trying it once before you commit to having it for all the days you're there; - Wifi works well and is fast; - There are two outlets on opposite sides of the bed; - There are cool magazines about Amsterdam in the room, as well as minicards with discounts for attractions in town (the Los Pilones free shot, Lobster and Burger discount and Hard Rock happy hour notification are good ones!) They seem to offer numerous discounts for stays there, so check the internet to see if you can find a better price than what's on the usual sites.

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Adri Cornell, Thank you for your comments regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a good experience for you and other guests in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to write this review. We appreciate the effort and for you taking the time. Kindest regards, Rietje

"Now stayed here twice. Lovely hotel. Very helpful reception staff. Free coffee machine is a great touch"

4
08/12/2015

Stayed here twice over the summer - both times for two nights. Easy trip on the tram - no.5 stops just a minute walk away and i think number 21 also does too (we only ever used the no.5) Its a short tram ride away from the hustle and bustle of the main canals, only a few minutes tram journey south of the van gogh museum and i amsterdam sign We arrived saturday morning on our second trip and were far too early to check in. However we were going to Loveland festival so wouldnt be back til late evening and we were worried about leaving our bags in the luggage room all day. The manager on shift at the time kindly did a room swap for us and allowed us to check in early so we were able to shower and get changed properly before the festival, and also could keep our bags locked in our room whilst at the festival Lovely coffee machine, small selection of cake and a basket of fruit downstairs - all free of charge! Will be visiting Amsterdam again next summer and i'm not even going to bother looking for hotels. I'll be staying at the Delphi! Thanks for a pleasant stay

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Webster, Thank you for your review regarding your recent stay at our hotel. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time and effort to place your lovely feedback. We are looking forward to welcoming you again in the summer. Kindest regards, Rietje Lachchi BEST WESTERN Delphi Hotel

"A Home Away from Home"

5
29/11/2015

After a long packed flight we arrived at the hotel and was welcomed in like it was a family/close friend returning for a visit whom they haven't seen in a while. Our family of 4 were at the hotel for about a week and never met a staff member who didn't have a warm smile. The 2 rooms we had were nicely decorated and well appreciated after all long day of sightseeing and traveling around the city. There were days that we went out for breakfast and there were days we took advantage of the complementary breakfast at the hotel. The hotel is conveniently located to eateries/restaurants, grocery stores, shopping, museums, parks, etc...These locations can be reached either by foot power or by trams, which is also a very short distance away. We are all ready considering when our next trip back to Amsterdam will be...one thing is for sure, we will be booking rooms at this hotel again.

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Guest, Thank you for writing this lovely review. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time and your kind words. We appreciate this a lot! Kindest regards, Rietje

"Perfect"

5
27/11/2015

Perfect location. Big and small rooms. Clean. Nice breakfast. 24hr coffee latte cake tea. Under half an hour to schipol using tram outside (5) to station south and then the schipol train. 10 or 15 minutes by 5 or 24 to the center.

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Thank you for your review regarding your recent stay at our hotel. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time and effort. We appreciate your comments. Kindest regards, Rietje

"Boss"

5
06/11/2015

Good service nice rooms clean and good to have a nice sleep not noisy one bit and one team away to central if we stay in Amsterdam again this is the place we will be staying most definitely loads of restraunts around the area too. And not far from the airport either

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear Boss, Thank you for taking the time and effort to write a lovely review. We appreciate the opinion of our guest to help improve our service. We hope to welcome you again in the near future. Kindest regards, Rietje

"Three day break"

5
30/10/2015

Excellent hotel with a quiet location yet close enough for all the sights of Amsterdam. Very clean and worth the 4 star rating. Girls and Mark at reception could not have been more helpful. Special thanks to breakfast chef when she went and made me more scrambled eggs when I mentioned how nice they were. Don't pay for breakfast when you book it's less expensive at the Hotel.

"Great Place to Stay!"

5
26/10/2015

This is a great hotel to stay in when you go to Amsterdam. It is nearby everything. Set is a very quiet neighborhood. I stayed in the newly renovated side of the building and WOW the room is HUGE and ceilings are so high! The bed linen are immaculately white and clean (I'm a germ phobic) and the bed was so comfortable that I did not want to get up - I just want to sleep in. The bathroom is so pristine and the entire fixture provides a luxurious accommodation. The front desk is so pleasant! I cannot wait to come back again…

"Excellent Amsterdam gem!"

5
25/10/2015

Great hotel- wonderful service, clean and renovated room, walking distance to shopping and museums. I recently spent a weekend in Amsterdam with my wife and found this quiet gem in Amsterdam. The front desk was very helpful pointing out the local attractions. The room was spacious, clean, and renovated. My favorite was the window/door that opens onto a tranquil courtyard. Look forward to returning with the rest of my family.

"A Wonderful Hotel"

5
24/10/2015

There are no negatives. Nice location on a quiet parkway in an upscale neighborhood, tram stop three blocks away, an interesting walking street with many restaurants and shops one block away, warm and cozy, well-arranged breakfast room/lounge, very helpful staff, and 15 minutes from the airport (take train to Amsterdam Zuid, then Tram 5 toward Centraal Station, get off at third stop Gerritt v. d. Veenstraat, go left at second traffic light on Appollolaan, Delphi is one block). I normally don't eat breakfast at hotels but the buffet looked so good I had to try it. It's a smidgen pricey but a very good value and will fortify you for a full day of whatever you're doing, even sumo wrestling. To conclude, a winner by any measure.

"Best Hotel"

5
23/10/2015

I recently had the pleasure to visit Amsterdam with family and friends. We stayed at this hotel and I must say, their beds were so comfortable, the rooms were nice and clean. The staff was very friendly from check-in to check-out. They offer breakfast for guests staying at their hotel. Mixture of hot and cold items. You can't go wrong staying here. Beautiful area, not too far from all the shops.

"First time abroad "

3
12/10/2015

I found it a really good place to stay. It was clean comfortable and warm. Room we had was peaceful, staff were friendly and helpful I would stay there again it was in a great location. Tram stop just round the corner. You couldn't here the traffic at all.

"nice place would stay there again"

5
11/10/2015

Stayed here in September 2015 arrived at hotel at approx 10am, received a warm welcome. We knew we couldnt book in until 3pm but they let us leave our bags as we went exploring Amsterdam. They offered us a rest and the complimentary coffee which is available 24hrs. As we set off to explore they gave us maps and directions, we could take tram 5 or 24 to city centre the list of stops they gave us was really useful. A warm welcome when we returned at 5pm and we were allocated our room. The room was compact but had everything ensuite bathroom with a tiny bath but a good shower. Beds were comfy and we slept really well. Rooms serviced each day even though we had tidied up and made the bed. No street noise from passing traffic, the main road was a 2 minute walk away. where you could get trams, local shops such as pharmacy, bakery, starbucks etc. The canopies over the front of the hotel looked like they needed a good clean but apart from that it was spotless. On some of the photos it shows the hotel along side a canal, this IS NOT the case though there is one just around the corner or as you look out the front of the hotel across the road behind the large detached houses opposite. It really is in a lovely location about a 5 minute walk away from the van goch museum (there is a supermarket underground by the museum which is handy for your drinks etc). on the day of our departure again they let us leave our bags while we went out as we had a very late flight home. As we left the bags they booked a taxi for us. Upon our return they again offered us complimentary coffee our taxi arrived as planned. were really surprised at some of the reviews saying the hotel wasnt clean apart from a couple of cobwebs on the staircase on the second floor the hotel was spotless. We would definitely stay there again

"Worst hotel I've ever stayed in"

1
06/10/2015

Avoid staying here at all costs. Rooms are terrible, very dated, dirty and in REAL need of renovating! My sheets had dry blood on it!!! The door barely opens due to a cupboard right in front. Terrible layout. The bathroom was ok-ish but again very dated. At €150 / night for a small room is is very overpriced too! Never again.

Fangni, Manager at BEST WESTERN Delphi Hotel, responded to this review
Dear madam, dear sir, Thank you very much for writing a review on Tripadvisor about our hotel. First of all, I have to apologize for the inconvenience you have experienced in our hotel and be sure this is not how we want you to experience it. Of course we were all very disappointed as well when we read your comments about our hotel and our service. The room you had was indeed one of the few rooms which haven't been renovated yet. This will be done in the coming months. Your remarks concerning cleanliness and the spots on your sheets were a reason for us to do an extra check on our housekeeping department and we took our measures to avoid these kind of complaints in the future. It is a pity that we didn't know this problem during your stay because then we could have solved the problem for you. However we think that the price you have paid was reasonable for this period. It was extremely busy in Amsterdam and when I checked our rates I found them in line with other hotels of the same standard as this room in the Best Western Delphi Hotel. Please know that we take your review very seriously and I would like to get in touch with you personally by phone or by mail so that we can try to find a way to give you a better feeling about your stay in our hotel. Kind regards, Fangni Wang Reservations Manager

"Very pleasant hotel in calm location"

4
23/09/2015

Best Western about 15 minutes by tram (number 5 or 24) from Amsterdam Centraal railway station). Located in a fairly prosperous suburb of Amsterdam but only 15 minutes' walk to the Museumplein. Hotel not double glazed so low level early morning traffic noise may be in issue for some. If this is the case ask for a room at the back. Staff uniformly friendly and helpful.

"tough to like"

2
23/09/2015

I stayed in this hotel on business and I did not like it. The rooms were spacious but it was still feeling cramped. The least comfortable beds ever. The TV reception was poor. It's a very generous 4 star. The one thing good was the excellent wifi. The location is also not bad. The staff didn't seem to know much about anything outside the hotel so you cannot get advice from them.

"Relaxing location"

5
17/09/2015

Stayed with a group of friends but only for one night as we were on route to Germany. Hotel is in a quiet location but trams are just at the end of the street and Amsterdam centre is only 15 minutes on the tram. We arrived early for check in (due to sailing times) and the staff were very helpful and friendly, free tea or coffee. Rooms were also quiet and comfortable which led to a good nights sleep. Parking can be a problem if travelling by car.

"Nice price for a nice clean hotel "

4
13/09/2015

A great place to lay your head and rest up! Price was very reasonable for Amsterdam ($107). We had a bed that was two twins pushed together with separate blankets, which was odd to me. Possibly just the way Europeans create a larger bed, not sure. Located in a very quiet neighborhood. My husband and I went for a walk at 11:00pm and there were only a few bike riders out. Coffe and tea available anytime in the dining area. Breakfast was about 14 euros per person. It looked ok, not 14 euros worth in my opinion. Fruit, coffee, and cake was offered at no charge. We were able to navigate our way on foot to the red light district after the Van Gogh museum but decided to take train back after dark. I recommend this hotel and I would definitely stay again.