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Best Western Premier Alton-St. Louis Area Hotel, Alton

3559 College Avenue, 62002-5009, Alton, United States - See on a map
Best Western Premier Alton-St. Louis Area Hotel - Your stay at the Best Western Premier Alton-St. Louis Area Hotel is sure to be more comfortable, more productive and more enjoyable. The Best Western Premier Alton-St. Louis Area Hotel is ideally located in the center of Alton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Alton-St. Louis Area Hotel is the only full service hotel in Alton, IL that can accommodate business travelers, leisure travelers, business meetings, banquets, church or social retreats, corporate meetings and conventions, fraternal conventions, wedding receptions, conferences and more. We offer complimentary self-parking, a fitness center, indoor pool, whirlpool, and a 24-hour business center. Located just 25 minutes from downtown St. Louis and Busch Stadium, get away from the crowd, and stay with us. Alton, IL has great history and local attractions, you’re sure to find something to do! Be sure to visit one of “Haunted Alton’s” finest tours while in town for a spooky good time! Conveniently located in Alton, IL we offer many preferred partnerships and rates including Phillips66, Wood River Refinery, CLC, Creative Lodging, Dynegy, Marathon Petroleum, Harley-Davidson®, National Maintenance & Repair, and BP just to name a few. Our complimentary shuttle offers corporate travelers upon availability, transportation to local companies such as American Water, Olin Corporation, Alton Steel, Global Brass & Copper, SIU Dental, Alton Memorial, Winchester, OSF Healthcare, Lewis & Clark Community College & Argosy Casino. Need a hotel near Fast Eddie’s Bon Air? We go there too! Work on the new complimentary, hotel-wide, high-speed Wi-Fi network. Take a splash in the pool or relax in the whirlpool. Grab a bite to eat from Chef Kenny's Mississippi Region inspired menu in the Great Rivers Tap & Grill and enjoy Happy Hour! We're proud to boast 16 taps including your local craft favorites. Take advantage of one of our many value packages such as Bowling Fun with Airport Plaza Bowl or the Grafton Winery Package for a fun getaway! Your stay at the Best Western Premier Alton-St. Louis Area Hotel is sure to be more comfortable, more productive and more enjoyable.

Best Western Premier

Alton-St. Louis Area Hotel




Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 163 guest reviews
Very Good
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Couples Couples
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Sleep Quality

"Great stay in metro St. Louis"

nickdittmeier, Jeffersonville, Indiana 15/05/2019

This is a really nice hotel in suburban st. louis. We have a late check in but the staff was totally nice and accommodating. The rooms were large and newly renovated. The parking lot was well lit and in view of the front desk, which was good because we were travelling with some equipment. There was complimentary breakfast in the morning which I admittedly did not take advantage of, but my travelling companions said was great. We also stopped and saw the Robert Wadlow statue nearby. We've stayed here before and will do it again when we're in STL.

"Great staff and clean!!!"

Letsgoblackhawks, Chicago, Illinois 10/05/2019

We recently stayed here after my mother in law passed away for her services. Tristan was nice enough to give us a bereavement rate for all the rooms. The hotel is clean and newly renovated. The entire staff was very friendly and the breakfast buffet was terrific. Thanks to everyone!


User 08/05/2019

This is my second time staying in this hotel and nothing has changed the staff is still awesome the place still looks great,and the rooms still look good and comfortable it felt like i was at home for a moment. the beds were comfortable and clean the bathroom were clean it had good hot water for shower time. my floor was quiet so i got a good night of sleep. I went down to the pool and had a comfortable and fun swim time. they also have a nice restaurant downstairs which i found to be delicious. i enjoyed my stay here and i will come back.

"Nice Hotel - Bad breakfast"

softballdad2017, Springfield, Illinois 29/04/2019

Nice hotel. Clean rooms. The only issue we had was the breakfast was a let down. Food was Good when it was available. They could not keep up with demand. No plates, silverware, coffee. Should have been better prepared!

"Best Place I have ever stayed at!"

baddron, Carthage, Texas 17/04/2019

I stayed at this hotel for approximately two months and I felt like I was being spoiled. The breakfast was wonderful. Had laundry service so that I did not have to go out to have my clothes washed for work. Addressed any questions I had. I cannot brag enough about this hotel.

"Amazing Experience!"

Hannah A, Nashville 01/04/2019

I stayed at the Best Western Premier Alton-St. Louis for one night. It was an excellent experience. There was plenty of parking and in good area of town. The rooms were spacious and sparkling clean. They had very comfortable pillows and soft beds. I slept like a baby! There were some really nice touches like a multi-cable adapter for all different devices, iPhone compatible stereo/ radio combo, and a really nice flat screen tv. The shower was new with a great shower pressure as well and killer vanity lighting around the mirror. Also the breakfast we SO good. They had pancakes, made to order omelettes, oatmeal, bacon, fruit, yogurt, and even really great BLOODY MARYS. Lastly, the staff was so nice and accommodating. Overall it was honestly an excellent experience and I will definitely be back!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Hannah for taking the time to post a descriptive review. We are very happy that you were comfortable during your stay with us. We hope to serve you again soon!

"Great Stay!!"

User 28/03/2019

1st time at this location. Great amenities. CLooking forward to coming back in near future. Thanks Ignite Hospitality!! lose proximity to any store you need. Everyone from the attendants to housekeeping were on point with customer service. Highly recommended if in the area.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much! Safe travels!

"So prime"

patchesocoolahan, Sydney, Australia 25/02/2019

For a budget hotel, this place was so prime. Room was more spacious than I am used to, and included a desk / workspace which I made use of. Beds and bathrooms were clean, and complimentary breakfast was once again better than usual. Will be back.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much. We are proud to offer upper midscale service in Alton IL

"I love St Lewis "

User 25/02/2019

I love St Lewis!!! The whole town smelt like beer, it was heaven. I had a great couple of days with my family made all the better by staying in this wonderful hotel. We were greeted by a very nice lady at the desk who was extremely accommodating. We were also impressed by an immaculately clean room with cozy beds. I can definitely recommend this hotel! Five stars

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much. We hope you'll visit us again when in the St. Louis area! Safe Travels!

"Great for business trip"

bradjones1990, Los Angeles, California 25/02/2019

This Best Western in Saint Louis is one of the better ones I have stayed at. Obviously the best Western among the better hotels in the low price range, but this one was particularly good as there was lots of room and a workspace!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for taking the time to post a review. We are happy to serve you and are very glad that you enjoyed your stay with us. See you again!

"Easy stay"

User 23/02/2019

The rooms were quite comfortable with large beds, two in each room which was good because I was here with a work colleague. Quite a bit of space in the room which was nice as we had lots of work here with us. Friendly staff and good facilities is all you really need. Will definitely stay again

"Fantastic Hotel!"

User 23/02/2019

I travel a lot for business and this is easily one of the best hotels I have ever stayed at. The rooms were beautiful and the foyer was immaculate and cavernous as you walk in. The staff were lovely and they even had an omelet bar for breakfast!

"Great stay!!"

User 16/02/2019

I had a wonderful stay at the Best Western Premier in Alton! This place had everything! A great bar/restaurant inside the hotel, comfy and cozy rooms/beds, and considering my band and I had a cargo van/trailer to haul around, the parking was easily accessible and took a load of stress off of our backs for the night. We didn't have much time to spend at this hotel, but luckily I woke up in time for breakfast, which was awesome! The food was great and the atmosphere was warm and inviting. Thank you so much Best Western!

"Fantastic hotel"

Dave B, Chicago, Illinois 14/02/2019

You'll walk into a huge lobby with super high ceilings—it gives the place a fantastic open feeling. This same high-ceiling room also contains the fantastic pool that just had to be used! The room was clean, comfortable, with great pillows and sheets, clean bathroom with many towels and a highly adjustable shower head. Coffee maker in the room in addition to free coffee in the lobby all day and night. Just a quick jaunt across the lobby from the super-speedy elevators was the Great Rivers Tavern & Grill, which had really affordable options for what you'd expect in a hotel restaurant. Good gym. Friendly staff. We enjoyed our stay!

"Unbelievable !"

User 27/01/2019

Very disappointed. Went for a relaxing overnight stay since it is cold out with 5 other moms and our Kids. Had intentions of enjoying the pool area with the adults while the kids swam. We got told we couldn't have ANY food or drink in the pool area. Not by one, but by about 6 different workers within about 5 min timeframe. We had to round up 13 kids out of the pool and leave to go to the lobby to enjoy snacks and beverages. When we did go back to pool area, several workers would come in to make sure we didn't have anything other than our swim stuff. When we hung out in the lobby area, we were watched by the front desk staff the entire time. In all the years of traveling, I have never endured treatment like this. Nor have i ever been to a hotel where we couldn't even have a bottle of water by the pool. I am very disappointed spending $130+ times 5 rooms and not being able to enjoy it fully and to enjoy what we came to do. No one told us this wasn't allowed beforehand or when we checked in. So patrons, beware of their rules before you spend your hard earned money in this establishment. However, I will say the rooms were comfortable, it was very clean, and updated. If you're just there to sleep, it is a nice place, but don't plan on enjoying anything else!

"I slept soo good I ACTUALLY worked out in the morning."

User 14/12/2018

We arrived really late but the woman behind the counter was nice and enthusiastic and she got us into our room quickly. The bed was soo comfortable I had the best night sleep I'd had in a while. The fitness center was exactly what you wanted and breakfast was soo good it canceled out my workout! Would def stay here again.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for taking the time to provide a review! We are so happy that you enjoyed your stay with us, we hope to see you again!

"Classy place"

User 10/12/2018

Very nice Hotel, reasonably priced. Great breakfast buffet. Beds very comfortable. Nice centralized location, close to St Louis. Grill and Bar on site were very nice and had lots of choices for drinks and food. Housekeeping did miss one day of cleaning our room out of our 3 night stay. Must of missed our room....

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you so very much for taking the time to post a review! We are glad to hear that you enjoyed your stay with us and enjoyed our onsite restaurant. Thank you for the tip, we will make sure our management team is aware. We hope to serve you again!

"Great Hotel! All far beyond my expectations."

danielkY5253VY, Buenos Aires, Argentina 22/11/2018

Beautiful!!! Original design. Comfortable, great staff. They made me feel very comfortable . Clean,spacious and comfortable rooms with fridge and Microwave oven. Plenty of USB ports (which is not a minor issue today). The continental breakfast is great. Nice swimming pool and jacuzzi. And one more time, all people are very kind.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you much much! :)

"Great Hotel!"

User 12/11/2018

The Best Western in Alton was everything I hoped it would be. The staff was super nice, the room was big and comfortable, the complimentary breakfast was delicious, and the restaurant is top notch. Also, the bed was amazing and the front desk was very helpful and let me check out 2 hours late. I will definitely be staying here again if I head back to the area.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Aaron for posting a review about your recent experience while staying with us! We are very happy to serve you and we hope to see you again soon! Safe travels, friend!

"Lovely, safe, convenient"

L4632BJalicias, Jackson, Tennessee 11/11/2018

I very much enjoyed my recent stay for business. Everyone was very nice! Since I booked through the hotel, I received breakfast vouchers, and breakfast was great! I went to the restaurant one night and it was very good as well. Will come back!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you so very much for taking the time to post a review. We are happy to provide you with 5 star service! Thank you for joining us also in Great Rivers Tap & Grill during your visit to Alton Illinois.

"Great hotel experience!!"

Stay21204837627, Saint Peters, Missouri 05/11/2018

The staff was so friendly, food was amazing, beds were very comfortable. I couldn't have asked for a better experience. My family was celebrating Christmas and they even put up a tree for us:) Thank you so much!!!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you so very much! We were very honored to host your family Christmas party. We look forward to serving you again soon!

"Comfortable, roomy, convenient hotel"

User 02/11/2018

OMG - I submitted an incorrect review earlier. I loved this hotel. I was in a hurry and marked everything incorrectly. This hotel is convenient to travel from. The staff at both the bar/restaurant and the front desk are friendly and very helpful. The rooms comfortable and a great value. We liked it so much when we visited in April that we came back in October.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you so very much! We are very happy to offer comfortable rooms at a great value. Thank you for your loyalty and we look forward to serving you again.

"Relaxing and enjoyable"

User 27/10/2018

I had a wonderful stay at the Best Western in Alton after a long day of work and travel. They bed was comfortable and the room was clean. I loved that they had a kuerig machine for coffee! Definitely hard to find good hotel room coffee. Breakfast at the hotel was pleasant and the restaurant/bar there is very delicious and fun. Would definitely stay again.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Joe for taking the time to post a review. We are very happy that you were comfortable during your stay and enjoyed hot and fresh coffee from the one cup brewer in the room. We hope to serve you again in the future.

"Worth it"

User 27/10/2018

Very clean and spacious with inviting modern decor. Very comfortable bed with quality pillows. Restaurant was very nice. Efficient and clean fitness area. All around great stay. I enjoyed the Kurig coffee in our room as opposed to those crappy packets.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for choosing to stay with us and for providing a 5 star review upon departing. We hope to see you again soon!

"Very Very Happy!"

Swag78, Weston, Florida 26/10/2018

I think this hotel has it all....great service, comfortable rooms, good breakfast. The service is top notch. I can tell that it starts with management and they value their stay. I would recommend staying here and would come back again.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Awesome, thank you very much! We look forward to seeing you again soon!

"Such a surprise"

User 25/10/2018

I was so shocked when I walked I to see such a beautiful hotel. Hotel and Rooms were exceptionally clean. Beds very comfortable and service was great. Mary at the front desk was super. Candy our breakfast server was incredibly friendly and knowledgeable.

"Nice Hotel "

Shane B, Normal, Illinois 22/10/2018

We stayed here this weekend with our baseball team. Hotel was clean and Rooms were updated nicely. Staff was friendly and attentive. Hotel was extremely busy with two wedding parties on Sat night. Staff handled it well and it was nice having a bar in the lobby area. Not a huge selection for breakfast on the buffet but decent. We would definitely stay here again. It is by far the “Best” Best Western we have stayed at. Keep it up Alton, we will be back !!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Shane! We are so happy that you had the chance to stay in #TodaysBW and we look forward to serving you again!

"Perfect hotel!"

jrhodes0911, Pana, Illinois 17/10/2018

We loved our stay here. Very nice hotel. Friendly staff. Delicious breakfast! We definitely plan to stay again! Pricing was great too. We stayed for a weekend. We try to do a haunted tour every year in Alton so we will definitely be back to stay!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for the great review, we look forward to seeing you again!

"Beautiful modern design and extremely comfortable rooms"

User 15/10/2018

I had an absolutely lovely stay here. Arrived late with my band and was immediately stoked on the huge beautiful lobby. The lobby has a huge pretty fountain too, I'd swim in it if that were allowed. Our room was right down the hall, which was super convenient. The room was very nice! The beds were stunningly comfortable, I slept amazingly. Other features include solid WiFi, and a shower you'll want to stay in forever. After a great night's sleep, and a shower about the length of a law and order episode, I grabbed one of the breakfast vouchers provided (yessssss) and went and ate way more than I need. I just had a classic eggs/bacon/toast/coffee breakfast, but they were playin the hits very well at this joint, DELICIOUS. All in all, fabulous time here. Definitely recommend!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Maura for taking the time to post such a detailed review. We are proud to offer upscale amenities and a comfortable place to stay for all of our guests. Safe Travels!

"Fantastic Hotel"

Charlene W, Apple River 12/10/2018

I was extremely satisfied with all aspects of this hotel. Check in and check out was quick and pleasant. The rooms were nicely appointed, clean and very comfortable. The breakfast was terrific. The staff was amazing, helpful and pleasant. The location was perfect for my needs...and my dr il could stay with me. I will use this hotel again!!!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Charlene! We will see you again!

"Nice property, fully renovated"

Brett B, chicago 08/10/2018

This is an older property that has been renovated nicely. The pool is in the lobby part of building so it's very humid in lobby area. Also 1/2 the rooms face inside to the lobby or pool. The outside rooms got really hot from the sun, but AC worked well to cool it down. Overall I liked the hotel, felt secure, staff were good. Room is very comfortable.

"It was great "

User 05/10/2018

I stayed here and the service and staff were awesome. Not to mention the breakfast in the morning was just what I needed to get my day stared. My servers name was Candy. If you are ever in the area make sure you stay here. The rooms were new, nice and clean.

"Attended wedding reception here"

J H, Belleville, Illinois 12/08/2018

Wedding party offered rooms at this hotel where they also held the reception. I don't know when it was built but it looks and feels very new and clean. We didn't book a room, but attended the reception. Many (if not all) rooms look onto an interior atrium which I included a photo of. Within the atrium is a large area to sit and chat or work, business center, welcome center, check-in... plus a pool hidden behind a partial wall. Everything looks lovely and up to date although the smell of pool chlorine in the atrium is very strong. I have no idea what would be involved in changing it to a salt water pool, but it would eliminate that odor. That was the only negative of this whole experience; it was otherwise lovely and to be clear, the chlorine is only apparent when you enter the atrium - not at all in the rooms for the reception. A wonderful choice for a wedding reception. Food was good although I have no idea whether it was inside vs. outside catering. Staff was attentive.


jayjay105th, Alton, Illinois 10/08/2018

Very nice hotel, but the room I got smelled like old vomit?? And despite having the ac on 60 it was 85+ in the room most of the day. This wouldn't have been so bad if it wasn't also hot as heck outside. Room was clean and the shower was gorgeous, and the floor was quiet overall. Overall nice, just two bad parts that ruined the stay.

"BEST best western "

bolastname, Chesapeake, Virginia 08/08/2018

"Premier" def describes this best western the best! The rooms were large, couture and very much modern! The beds were super comfortable and breakfast was buffet style. The restaurant in the hotel was amazing,l! The best part about my stay was that the manager allowed me to check in early he heard me mention I'd been driving 14hrs, and this is the kind of customer service I appreciate in my travels. Thanks for everything


RobinLS1961, Staunton, IL 06/08/2018

Was only there for business, but very nice and clean from what I saw. Personally, I have stayed there before and enjoyed the pool and buffet. Would recommend this to out of town travelers for personal or business needs.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Robin!

"I Keep Coming Back!"

User 02/07/2018

My stay at the this Best Western Premier was just what I needed after a long day on the road from Nashville with my crew. The hospitality was spot on and front desk was extremely kind and courteous upon our midnight check in. We were very pleased and comfortable in our rooms and felt safe given the location of the hotel. Even with the hotel being very busy this night they had ample parking and there were zero's an extremely quite hotel! Our rooms had two doubles in each and both beds even had their own rooms! The rooms offered microwave, refrigerator and other kitchen-like accoutrements. Location of hotel offered many nice places to venue to and eat nearby. Breakfast fantastic with a very well rounded men). I was pleasantly surprised by how good the food and coffee were! Housekeeping were very courteous...extremely nice folks and really went out of their way to help us with all of our requests. This is easily the 5th or 6th time I've stayed here and I'm certain it won't be the last. If you're in the area or plan on being in the area and want a great hotel this one is definitely worth staying at!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Sam, we are honored to serve you!

"Enjoyable Stay!"

renardcomedy, Nashville, Tennessee 13/06/2018

This was a really nice a spacious hotel on a nice a quiet street Rooms were nice and clean. The hotel also had a really nice Bar and Grill and the breakfast was really good with pancakes, fruit and even an omelette station! Definitely would stay here again!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for taking the time to post a 5 star review! We look forward to serving you again when in the Alton IL area.

"You can't do better than this"

JWHandsomeDevils, Detroit 30/05/2018

This is hands down the best hotel in the region. I think it is especially great if you have business in Saint Louis but are looking for something outside of the city. It is a superb value and conveniently located. The hotel itself was thoroughly remodeled sometime in the last couple years and has all the modern touches you want - you won't be searching behind furniture for charging stations and outlets for your devices. The level of cleanliness is unsurpassable and the room has the extras a girl wants - big workspace, a vanity/magnifying mirror in the bathroom along with a powerful hairdryer. This time around I ate in the pub as I was in a time crunch and had a great thin crust pizza. Also: FYI - there is a pool and fitness center and the breakfast is above average.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you JWHandsomeDevils! We take pride in offering an excellent product and customer service. We are grateful to serve you and appreciate the detailed 5 star review. Safe travels!

"Band mate approved"

romanusrecords, Franklin, Indiana 17/05/2018

Super clean rooms, clean hotel, great free breakfast. Seriously one of the nicest places we have stayed while on the road. Had a show in St. Louis that night and had never heard of Alton until we booked this place for our stay. Cant stress enough how nice it was and its only about 35 min from St. Louis. Would suggest to anyone

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for taking the time to post a review. We are happy that you enjoyed your stay with us. We hope to see you again soon when in the St. Louis/Alton IL area. Safe travels, friend.

"Great place to stay with your kids"

rossneyfamily, Downingtown, Pennsylvania 14/05/2018

Very clean hotel. Rooms are spacious and up to date. The shower was huge! Very comfortable beds and the pillows were very fluffy and pleasant to sleep on. Added bonus is they have a pool with a hot tub and whirl pool. My kids had a blast swimming! Looking forward to coming back and stay here again.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Rossney Family for taking the time to submit a review about your recent experience. We are glad to hear that you enjoyed the pool and whirlpool while staying with us. We look forward to serving you again in the future.

"Great Stay"

User 09/05/2018

Best Western Premier Alton, IL The hotel has a very spacious lobby, so when you walk in you know this is a good place to stay. I had no problem checking in and was able to go right up to my room. The room it's self was very spacious and the king size bed was very comfortable. They have a very large pool, so it was really easy to do laps in it. Plus the hot tub was very nice. They have a very nice restaurant on the premises with good food and good prices. In the morning they have a fantastic breakfast buffet…they have everything you want to start the day off. I forgot my razor and they were able to give me one free of charge to hold me over…all in all a great stay!!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Scott for taking the time to post a review about your experience while staying with us. We take pride in offering excellent customer service and a quality product for our guests. We hope to see you again!

"Fantastic hotel"

User 07/05/2018

Great hotel, perfect location, and wonderful staff. I will definitely be staying here again. The breakfast buffet was wonderful. And the room was great with an extremely comfortable bed. I highly recommend this hotel

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
We thank you for taking the time to share your experience with us and other travelers. We look forward to serving you again!

"Loved it!"

Stu M, Indianapolis, Indiana 03/05/2018

Spacious room, big bed, pool, hot tub, bar, free breakfast, and this hotel is conveniently located right by the highway. Everything seemed new. What more could you ask for?! Loved this place and would recommend to anyone!

"Great night's stay!"

User 05/04/2018

Loved this place. Huge lobby that is nice for hanging out and getting some work done--and free coffee! Always love when hotels have a little mini mart in the lobby too. They had a great selection and didn't gouge you for a soda and candy bar. Great if you're up late like me. The room was very comfortable and they had a great cable service to watch ESPN on. Everything I needed.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much Steve for taking the time to post a review. We are very proud to have served you and hope to see you again in the future.

"Great Hotel!!"

jdaniels1977, Redding, California 05/04/2018

This hotel was very spacious and the staff was very friendly. The rooms had a microwave and fridge and the bed was super comfortable and had 4 pillows. I love it when hotels provide extra pillows! There was a huge lobby area for visiting with company. They also had a nice restaurant located directly in the hotel for your convenience. I look forward to staying here next time I visit our countries most haunted city!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you for staying with us and for taking the extra time to post a 5 star review with amazing feedback. We hope to get the chance to serve you again jdaniels1977 when in the Alton Il area again. Safe Travels!

"Great place to stay!"

User 04/04/2018

This is one of the best Best Westerns I've stayed at. You walk in and it surprises you with its new, modern look. The room was clean, with a big tv and working AC/heat. The bathroom was super clean and the bed comfortable. I enjoyed my stay and the breakfast was good too. They have biscuits and gravy which is one of my all time favorite breakfast foods. Oh and there's lots of plug-ins for all your electronics. There's no way you can't charge every device you're carrying with you all at the same time. This is a great Best Western and if you find yourself in the St. Louis/Alton area you can't go wrong staying here. Recommend!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Thomas for taking the time to post a 5 star rating and such a detailed review. We are proud to have served you and are proud of our Best Western Premier property, we are so glad that you enjoyed your stay with us. We hope to serve you again!

"Premier Best Western"

User 02/04/2018

I like this hotel as soon as I walked in I was taken back on how cool the lobby looks. It was large with a warm feeling to it.The staff there was very nice, we had a problem with our reservation the lady at the counter helped us with a smile on her face. the rooms there are very modern and cool looking. The beds were soft and there is a nice couch to sit on while you eat or watch TV. The pool area was big and relaxing if you bring your family the pool area is the place to hang out. They have a restaurant there that serves a delicious breakfast . I enjoyed my stay I would for sure stay here again.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you Mark for taking the time to post a review. We are pleased that you enjoyed your stay while visiting us and hope to serve you again in the future.

"Noise "

Brian A, Vandalia, Illinois 19/02/2018

My wife and I recently stayed for an overnight getaway. As we checked into our room, everything was nice. The lobby area was very large and modern but the overwhelming noise coming from the pool area dominated the environment. Not being uptight and understanding that this is normal in a large pool setting, we were not phased by this. After an evening out we returned to the our room for a quiet night. That was not to happen as the sliding glass door that joined our room to the lobby was not able to block the noise of a group of young adults sitting directly outside of it. At approximately 11:30 pm I decided to go out and ask them to move, which they did without hesitation, not aware that our room was next to the tables. Still no big deal. During this whole time kids of various ages ran through the lobby and the hallway laughing and screaming. At 2:30 I had enough and had to call the front desk to ask if they would do something. The clerk said she would take care of it, and after about 30 minutes things were finally quiet. I understand kids at a hotel are having fun but why didn't the night manager put a stop to this earlier? The echo of the laughter and yelling coming from the lobby was loud enough to be heard through the sliding door of our room, the front desk is in the lobby... the next morning when I complained to the front desk, she apologized and said she had not had anything passed on from the previous shift. We will not be back...

BestWesternHotels, Corporate at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"spacious modern hotel with everything you need in one place!"

User 16/02/2018

The Best Western Premier Alton-St. Louis Area Hotel is a spacious modern hotel with everything you need in one place! This was my second stay at this hotel, and I'd say it was even better than the first! The staff at the desk were courteous and welcoming. Check-in was a breeze. Really all of the staff I encountered during our stay were top notch. The guys at the desk made a point to let us know everything the hotel had to offer. This included free w-fi, a pool/hot tub, fitness center, and a bar/ restaurant bar on-site. They even hooked us up with some drink coupons for the bar! The bar/ restaurant was comfortable and tasty, Plenty of drink options and a great menu. We opted for the steak special. T-Bones and baked potatoes for less than $20. There's plenty of seating, but there's also a large common area just outside in the lobby for relaxing or holding an informal meeting. The rooms were very clean and roomy, with large picture windows overlooking the lobby. Beds were very comfortable. The shower was a hot with great water pressure. Wi-fi worked well. Overall, better than most. Complimentary breakfast in the morning was above average as well. Hot food including eggs, bacon, and sausage. Oatmeal, fruit, and other healthier options as well. We had planned to venture out during our overnight, but the The Best Western Premier Alton-St. Louis Area Hotel offered everything we needed and more. Great rooms, great staff, great food. Highly recommended.

"Great service"

michelle g, chillicothe il 09/02/2018

Very clean..friendly..great service..very nice breakfast. I didn't have any issues with the internet. Our bathroom ceiling leaked but they were very prompt in moving us to another room..They must rent out their pool for local parties for kids for it was very kid noisy and as I looked out my window approximately 35 kids or so swimming. But over all a nice place yo stay.

"Nice hotel"

karik451, Shipman, Illinois 05/02/2018

Nice hotel with small restaurant & bar pool & hot tub area. Very clean & modern a little on the higher price in my opinion ! We had lots of fun and would recommend this hotel for your stay. The complimentary breakfast was very good.

"Geat Place To Stay"

jamesbF1615WJ, Jacksonville, United States 28/12/2017

Newly renovated hotel that has all the charm of a 5 star Hotel. The staff was very helpful and the place was well equipped. The beds were the most comfortable than I had ever slept on. Great lounge area for relaxing and visiting with friends. Lot's of things to do in the Alton/St.Louis area. Was very well treated and recognized as a Platinum Club Member and am very thankful for that.

"Weekend Getaway "

User 09/12/2017

My husband and I wanted a weekend getaway and got an email from Best Western that we had enough points for a free night. The Premier Hotel was great. Pleasant staff, nice room, good restaurant and bar, and a very upscale breakfast area with table service for coffee.

"Great Value"

User 02/12/2017

Newly remodeled, full-service hotel. Rooms are nice and fresh. Restaurant has good food and craft beer. Breakfast could be better quality, but includes semi-fresh fruit and hot food. The local bacon is my favorite when it is prepared crispy.

"Super Hotel!"

Bravo748, Columbia, Missouri 20/11/2017

Just stayed at the beautiful Best Western Premier, Alton IL in the St. Louis area. Plenty of parking, well-lit. Check-in was quick and the front desk staff were friendly. Clean rooms with lots of space and comfortable beds; microwave, refrigerator, coffeemaker; couch, flat screen tv. Breakfast bar was outstanding! Candy met me with a smile and shared information about the area. The bar had numerous choices, even an option of a fresh omelet made expertly by Jonathan. Great bar and grill attached to it – food was tasty. Plenty of space in the lobby area for meeting with friends, and beautiful additional area with seats and a fireplace. Didn't use the pool, but the area was clean and welcoming. Very nice hotel and a wonderful staff to match!

"Stayed for 3 nights in November 2017"

User 18/11/2017

Very nice, impressive looking hotel. About 35 minutes from the heart of downtown St. Louis but I think it's worth it. I checked in late at night and the staff was very accommodating. Rooms include a Keurig machine which definitely made the mornings easier. The desk was real nice and big which is a huge plus for me. I don't know if it was just my room but it took a little while for the shower to get hot, but maybe i just need to calm down and be more patient. Truly one of the nicer hotels I've stayed at in the past couple years. Hopefully I'll be able to stay here next time I'm in St. Louis.

"Great place to stay!"

User 18/11/2017

This is one of the best Best Westerns I've stayed at. You walk in and it surprises you with its new, modern look. The room was clean, with a big tv and working AC/heat. The bathroom was super clean and the bed comfortable. I enjoyed my stay and the breakfast was good too, it had your normal assortment of food and none of it was bad. Oh and there's lots of plug-ins for all your electronics. There's no way you can't charge every device you're carrying with you all at the same time. Great time. Recommend!

"Clean/Remodeld Hotel -"

User 08/11/2017

Very quiet and safe hotel. Housekeeping was well trained and very helpful. Strongly recommend if you need a room in the Alton area. Room very clean and well appointed. Elevators could use a little attention for condition of interior.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for staying with us! We are happy that you enjoyed your stay!

"Best of the BW"

673kennethk, Chicago, Illinois 06/11/2017

Wonderful location as well as hotel. I've stayed at many BW locations and this was one of the best. I would highly recommend if you are anywhere around this location on business or pleasure that you consider this hotel.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you!! We are very happy that you enjoyed your stay with us! We hope to serve you again soon!

"A surprising treat!"

michaelsalbanese, Brooklyn, New York 31/10/2017

WHAT A TREAT! The usual looking midwestern hotel from the street turns into a totally different story upon entry! Recently given a makeover, the rooms are well laid out with incredible beds, linens, modern bathroom...all very clean and well maintained! Also, the breakfast is top notch!

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you! Safe travels!


Y7532YYmelissah, Chicago, Illinois 30/10/2017

Horrible service, terrible amenities....the staff could care LESS, the ac/heater wouldn't work properly, the hallway to the pool area is a lawsuit waiting to happen, the pool area itself is quite dangerous & slippery...I do NOT recommend ANYONE to stay @ this hotel. We are extremely disappointed.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
We are very sorry that your stay was not comfortable and that you were disappointed. We typically hear the exact opposite. We are taking your feedback to management and will address the issues you mentioned immediately.

"This is not your mothers Best Western!"

patchouliii, Howell, Michigan 30/10/2017

Beautiful hotel. We were there for our nieces wedding. Everything was lovely and it was So nice not to have to drive afterwards. We loved the view of the atrium from our room altho the pool area rooms were noisy, which was not the hotels fault. Having the restaurant/lounge connected made things so much more convenient. The group rate price was affordable and parking was plentiful. The beds were comfortable and tastefully decorated. The bathtub/shower could use some anti-slip assistance. My husband fell getting out but he was alright. A towel bar would be good so we could reuse our towels. There was a hook but that ended up holding our robes. We will definitely be back! Thank you BW folks.

456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for providing a review after your stay. We hope that you'll visit us again in the future.

"A tale of two nights"

Chris L, Niles, Michigan 26/10/2017

If it were not for great service recovery by the front desk, this score would have been a one or lower. Our first night was miserable as the room was surrounded on three sides by noise: an elevator bank beyond one wall; a very noisy lobby on side with all glass; and a hallway where people tended to congregate. That room (110) should not be rented out. We got moved to a quiet room on the third floor toward the rear of the building. If you get a room here, DO NOT accept one that faces the lobby and eating areas. This facility is built in a way that amplifies the sounds in the lobby (no absorbent surfaces to deaden sound), so a good night's sleep is iffy. As I said above, the front desk (a young man whose name I did not get) was very accommodating and actually reduced our first night's charges. One other thing...check on complimentary breakfast. This is not automatic. So check before you book if a free breakfast is something you want.

"Good Hotel Choice"

814kelleym, Chicago, Illinois 24/10/2017

This was my 2nd time staying at the BW Alton and it's my 1st choice to stay when I'm in that particular area.... Great rooms, great ambiance and it's totally remodeled. I'd definitely recommend to family.

"Avoid at all cost"

outchander, Fort Worth, Texas 24/10/2017

This place is loud, both in the clientele and the propagation of noise through the structure. Internet was borderline dialup speed at times. Executive who approved the renovation should be shown the door. Weird bathroom layout, insufficient shelving.

"Great place for a wedding reception"

jerryp446, Crossville, United States 23/10/2017

Our granddaughter's wedding reception was held here and it went very well. If you're wanting a quiet room, ask to not be facing the pool or the bar. Breakfast was EXCELLENT, but you have to have a ticket for it. Apparently not all room rates include the breakfast. If "quiet" is important to you, ask for a room that is not facing the pool or bar.

"Always a nice stay, but can be loud"

EHambone, Saint Louis, Missouri 23/10/2017

We've stayed at this hotel many times as part of our annual "fall drive" through Calhoun County and down the Great River Road, and the recent renovations have really bumped it up a notch. The staff is always friendly and the complimentary breakfast vouchers are appreciated (basic choices but tasty, and they serve thick-cut bacon). The rooms are very clean and well-appointed with outlets, ports and bathroom accessories, and internet access is reliable. In short, we've never hesitated to make a return trip here and will continue visiting in the future. One note about noise...if you're looking for peace and quiet, request a room that doesn't face the atrium where the pool and bar are located. They host many wedding receptions, parties, etc., and the bar stays open into the early morning hours (something I wish management would take a look at changing). Loud music and loud people have been common on our visits, and those windows do little to buffer either.

"NOTHING "Premier" about this Best Western Premier"

BHappy2, Springfield, Illinois 17/10/2017

Attention to detail is lacking in MANY areas of this hotel. For starters, the room entry door "stuck" (lock worked but door fitting stuck so badly we had to shoulder-butt the door each time we entered). Bathroom garbage had not been emptied from previous guests (gross). Corners of room were not clean. Paint was peeling in bathroom. Hot tub is very small (and cloudy/dirty). Acoustics/sound insulation in pool area is terrible, and the entire hotel is noisy (from this pool area). Website pics show restaurant looking like a chic night club. The restaurant, rather, offers much more a "truck stop" like environment. Our waitress was wearing a t-shirt with holes in it. She yelled across the restaurant at incoming customers (like a loud stereotypical TV truck stop waitress) to "just take a seat and I will be there as soon as I can get there". This is at 7pm on a Saturday night, and they WERE NOT busy. The restaurant was out of several menu items, and the ones they had were not very appealing in manner of taste or presentation. This hotel (which appears to be a poorly thought out and unimaginatively renovated old Holiday Inn-Holidome (with atrium). It IS conveniently located and easy-to-get-to just off the Interstate. Beds are reasonably comfortable, if a bit hard. Room size is adequate. Importantly, and on the plus side, this hotel offers pet friendly rooms. However, the overall lack of attention to detail is so apparent, that the entire hotel emits a non-premier feeling that oddly makes one want to go home and take a shower !


tincancolton, Winchester, Virginia 12/10/2017

This place was great. The rooms were huge and the beds were like slapping on a cloud. The breakfast was also very delicious and the staff was extremely helpful and friendly. I would definitely stay here again

"Newly Renovated - Great Choice Close to Saint Louis"

JWHandsomeDevils, Detroit 03/10/2017

This hotel looks like its very recently been redone so the rooms were clean with modern decor. The staff was friendly and accommodating as well. Every staff member we crossed paths with said hello. Check in was quick and friendly. The lobby is super spacious and nicely decorated with comfortable seating and TV's. Plenty of room to sit and have a conversation and not be on top of others. There is an area to purchase snacks 24hrs a day next to the check in counter, and business center. The mattress was comfy, with fresh cotton bedding. Also, the room had a large flat screen, refrigerator enclosed in the entertainment center, a microwave and mini Keurig coffee maker. The bathroom was beautiful with a nice full sized/power hairdryer and plenty of counter and mirror space. Bath and Body Works toiletry items were a nice extra. Our stay was just one night to sleep and we didn't have time to check out the pool or fitness center but we will definitely take advantage of that next time we are in the area. The included breakfast was above average. Along with the usual suspects of cereal tand waffles there were healthy choices - oatmeal with a variety of toppings; coconut, pecans, dried fruit, etc. Fresh strawberries, pineapple, melons & yogurt, as well as scrambled eggs, bacon, sausage and hash browns. Breakfast is buffet style but the staff brought a coffee carafe to our table. It is a really great value an I recommend it if you are looking for someplace between Saint Louis and Springfield!

"Great Staff and facility"

Barry G, Belleville, United States 25/09/2017

We stayed for a conference. The facility was very clean and the rooms were especially comfortable. The Staff was very courteous and helpful. It was one of the nicest experiences we have ever had with a hotel property; clean, comfortable, affordable and very good food.

"Interesting architecture and clean renovation"

User 19/09/2017

Had a nice stay at this hotel, they have built a huge atrium area for the lobby, pool and business lounge areas complete with funky art installed. The room was very clean and had a fresh feel to it. The flat screen TV was probably the biggest and clearest picture I've ever had in a hotel room. The shower head was moveable which is great for very tall or short people. The staff was kind, the lobby had fruit infused water and coffee available all the time. Complimentary breakfast includes a chef making omelets to order!

"Bike MS overnight stay"

Rina R, Barnhart, Missouri 16/09/2017

We rode bike MS and stayed here to get rest between days of riding. Fridge nice and cold, AC worked great, and bed comfortable. They offered snack bag breakfast for riders wanting to leave before the 6am breakfast. Thoughtful gesture.

"This Ain't What it Used to Be - Thank Goodness"

2596982, Madison, Wisconsin 11/09/2017

I was traveling with my parents (88 & 86). We often come to the Alton area to visit family and have stayed at many of the hotels in the area. We had stayed in this hotel which was previously the Holiday Inn and thought we'd never go back because of so many things. Alton hotels were booked up because of the bike races, so we broke down and made our reservations at the Best Western Premier and were we surprised. It has been totally remodeled. Clean and beautiful. Breakfast was great and for us it was included (?). The staff were very caring and kind. Ate and drank in the "new" bar/restaurant and the food was good and the service was just as good. Music one evening on the patio that we just loved. Some folks who made our stay easier: Ross, front desk; Mark, head of maintenance; Jake, one of the waiters; Amy and Nadine in the restaurant. So, get that old Holiday Inn out of your head. This ain't what it used to be.


User 10/09/2017

This hotel is the perfect place for a business or pleasure trip. It is newly renovated so my room was stylish, comfortable and fitted with everything a guest needs. I was impressed that my room had phone and computer chargers and great array of shampoo and moisturizer in the bathrooms. The staff was friendly and courteous and the hotel gym had ten times more equipment than most hotel gyms have. I was impressed! I enjoyed my large kind size bed and slept very well each night. Thankyou! I will be back!

"nice stay"

ambular9, Fosterburg, IL 06/09/2017

very nice stay. very clean. nice bar and. breakfast looked nice even though I didn't have it. coffee in the lobby and water at all times. rooms on the lower level that are next to the atrium are a bit noisy. but not to bad

"Very Nice Hotel"

EmilyMatt313, Mansfield, Illinois 05/09/2017

Very clean, nicely and recently renovated. Great bar and awesome free breakfast with omelets made to order. Nice friendly staff. Didn't swim in pool area, but it looked very nice and didn't eat in onsite restaurant, but it sounded like it was really good. Would stay here again!

"Breakfast Mess"

681deandal, Edwardsville, Illinois 05/09/2017

This hotel overall is pretty good, but the breakfast SUCKS! Worse ever, food not at temp, flies, no variety, they have nerve to charge $9.99, every BW property I've been too breakfast was free! They need to go back and rethink breakfast or just don't offer it!

"Strongly recommend"

User 05/09/2017

Would strongly recommend this location . Very clean. Very comfortable bed. Nice restaurant and bar on location. Friendly and courteous staff . Nice breakfast as well, just a little costly. Nice pool..

"Enjoyable stay."

Q8731GSthomasd, Decatur, Illinois 04/09/2017

I stayed at a Best Western for the first time 3 weeks ago and again this stay. I would recommend Best Western hotels to anyone looking for a hotel to stay at. Very satisfied with the overall stays at both hotels. One in Chicago and one in Alton.

"Girls Night Out"

J6220ZPlaurap, Pacific, United States 31/08/2017

Very satisfied with the hotel. It is very clean, staff was over the top helpful! After a long girls night out, they were willing to let our two room use the late check out benefit. I would recommend this hotel to anyone.

"nice hotel, excellent value!"

234maryaliced, roselle, United States 24/08/2017

Alton is a nice place to visit and BWP-Alton is a great place to stay when you're there. It's clean and pleasant, a great value, convenient and comfortable. I will stay there next time I come back. It's a good are for biking and hiking with fun restaurants, craft breweries and wineries. Pere Marquette and the Mississippi make it a very nice ride!


676jeffryd, Pekin, United States 23/08/2017

What a great job Best Western has done with this hotel, joining their Premium market. Décor, amenities and staff are all excellent. Highly recommended for Alton, IL. stay. Much better than my earlier experiences with Best Western hotels, and will visit more of the Premium line.

"Great Experience"

JrosedaleS, Kansas CIty 22/08/2017

Had a great experience. Friendly and fast check in. Room and bed was very comfortable. By the looks of the water in the hot tub in the pool room, it could certainly be changed out. Fast and easy check out. Great breakfast and friendly staff.

"Great place to stay"

790mitchc, Benton, Illinois 22/08/2017

Nice place, I would recommend to anyone staying in this area. The food in the restaurant is outstanding. High quality food with very reasonable pricing. The rooms are very clean and comfortable. Highly recommended.

"Great Hotel for a Great Price"

User 21/08/2017

We had a short stop at this hotel, but it was long enough for us to be very impressed! First, the rooms were very big and clean. The hotel has just been renovated and the niceness shows. The staff member who checked us in was very quick and helpful. There's a nice restaurant/bar attached to this hotel, which is nice for a cocktail or beer or meal after a long day's travel. The breakfast buffet was fantastic - hot and cold options, plus there is an actual wait staff that waits on your table to make sure you've got fresh coffee and drinks at all times. It's a nice touch. We definitely recommend!

"Great Hotel"

User 16/08/2017

This hotel is extremely nice and the staff at the front desk are amazing. I had to switch hotels last minute and the folks over at this hotel made my transition effortless. I enjoyed everything about their establishment. The rooms were extremely nice and reminded me of home. The workout room was clean and presentable and the pool area was relaxing. If you're in the St. Louis area or southern Illinois and looking for a quality hotel look no more. Thanks for a wonderful stay.

"You'll be glad you chose this BW"

brianwJ4638UQ, Alton, IL, United States 11/08/2017

Excellent in all aspects. Amazing lobby, great staff, very clean, large room with a nice size television, comfortable couch and bed, great food, bill under the door and we're out... what's not to like?


richardkW4227QR, Alton, United States 10/08/2017

Very nice in all aspects except for lounge experience. IEven though the policy says no one under 21 years of age to be present in lounge during kareoke night, I felt that since my 19 year old daughter was with her parents and other family guests she should have been allowed to stay and enjoy the night.


User 24/07/2017

The hotel is fine only that the restaurant takes a long time to have the food. The toilet in the room did not have enough strength at the moment of flacing and the second person who came to fix it said, that maybe we are put something that did not let it work, that I did not like it at all. because since we was in there we let know to the reception is a problem with the toilet.

"Beautiful Hotel with Amazing Staff"

annasV798UG, Columbia, Missouri 15/07/2017

I am always looking for a hotel with a good breakfast and the gave me a great one! They have went out of their way to offer local meat selections such as bacon and sausage that taste wonderful. The breakfast staff was incredibly helpful and pleasant! I couldn't have asked for more!

"Great place!"

leiny, Milwaukee, WI 11/07/2017

Loved it. Nice and big and open. The shuttle to town is convenient -- used it to go to Fast Eddie's. Shuttle driver, bartender and front desk were all super. They have a pool, so if your room overlooks it, it could be noisy till about 10pm. The lounge had good beers on tap. Would be nice to have a Continental Breakfast option - it's only full breakfast. I should have booked this hotel via my Southwest airlines rewards program, but booked direct since it was a last minute stay. Again, it was great -- but based on the fact it's in Alton, IL, I think the base rate should not exceed $99/nt before tax. Thanks for the great stay! Drove up through Grafton IL afterwards and took the long way home, pretty drive by the river.


User 10/07/2017

This Best Western was one of the best hotels I have ever stayed in!!! From the service, to the gym, and breakfast, it was all great. Their beds are very comfy and the bathrooms are sleek and sufficient. I will be back!

"Great visit"

kimcX7284TJ, Alexandria, Louisiana 08/07/2017

Enjoyed a great visit back home in Alton revisiting my childhood memories. Wonderful hotel experience , very nice location ( centrally located) , great value! The staff in the restaurant /lounge were very good , friendly and very helpful in giving us pointers on activities happening in the area on the 4th.

"Newly renovated."

skittles61, Rochester, Minnesota 07/07/2017

Beautiful!! Recently upgraded. It used to be Holiday Inn. Excellent breakfast buffet, open to public. Nice restaurant and the lobby is cozy and comfortable with a long gas fireplace. It's a great place to go on vacation. The lobby also has a tiny store. Service is excellent here.

"Recent stay - Connors Family Reunion"

Bill B, GRASS VALLEY, United States 06/07/2017

Great stay for the our family reunion. New ownership, a few bugs to work out. A/C in workout room and the guest printer wasn't printing when we went to get our boarding passes, yet the staff accommodated us by printing in one of the offices. Great location. Had three rooms, all very nice. Staff was excellent and very accommodating. Would stay here again. Bill Grass Valley Ca.


M1867LSrichardd, St. Louis, United States 04/07/2017

Everything was great, no problems. Newly renovated and beautiful. The atrium is humid and noisy but there's a pool there so to be expected. we got a room that faced away from the atrium so no problem. Good breakfast.

"It was just OK....."

Azona50036, Boone, Iowa 02/07/2017

The room was nice, but I thought pricey for the location. This hotel is not by the river or shops, so pretty boring and you have to drive to anything interesting to see. We had a problem with the thermostat in the room, either too cold or too hot. Chairs in the conference hall were very uncomfortable. The "free" breakfast was nothing better than you would get at a Super 8 and on Sunday, everything was picked clean and staff was very slow to refill any of the items. Powdered scrambled eggs, do it yourself waffles, constantly out of bagels or rolls, just blah. Just felt there should have been more for the money all the way around from room to "free" breakfast. If we come back to Alton, we will try to find something in the heart of town close to the beautiful rivers.

"Great place to stay"

MoonKat3, Decatur 28/06/2017

Was just here for a conference, the first time since it became a Best Western. The rooms was spacious, the bed was comfortable, nice shower and bathroom. Very clean, neat and updated. Hotel staff was friendly and helpful.

"Pleasantly surprised"

Rod J, St. Louis, MO, United States 28/06/2017

We were at the hotel for a conference. It appeared to be a very new hotel and I was surprised to hear that it had been around for a while. We were very pleased with the stay. Breakfast was excellent! Our room received the full force of the sun when during the morning and some of the afternoon and it got quite hot in there. Overall, loved the place and the staff. Very friendly place!

"Best Western Premier St Louis"

Lillian K, Dorr 27/06/2017

I highly recommend this hotel. Excellent service, spacious rooms are terrific. Very friendly for electronic devices. Bright and cheery lobby, nice pool area, great staff. Best Western will NOT disappoint.

"Our house fire stay covered by our insurance"

John G, Godfrey, Illinois 21/06/2017

My wife and I were displaced from our home by a house fire. Our daughter found Best Western Premier hotel/motel when looking for a place for us to stay while our house is cleaned and repaired. We were in a very stressed situation and the kind, caring and attentive staff at Premier were very helpful and considerate of our situation. I have nothing but praise for the staff.

"Will Stay Here Again, Room 321"

D6897NAlindap, Carbondale, Illinois 12/06/2017

My family, three adults stayed at this hotel Saturday, June 10, 2017 for an event we were attending in the area. This is the former Atrium Hotel. However, many renovations have been made and the place is wonderful. The main lobby has been completely remodeled, the pool is no longer in the atrium area of the main entrance, but the pool is still there, just behind a wall! We had a room with two Queen beds, fridge and coffee pot. I don't recall if we had a microwave. There are USB ports right next to each bed, wifi worked great. There was also a desk and chair in the room. The beds were comfortable and the air conditioner worked great! Not as big as some rooms I've had but still very nice. The shower was spacious and had glass doors and the shower head was adjustable, so it would accommodate a very short person or a very tall person. This is a shower only, no tub, but I only need a shower at the hotel. lol I loved not dealing with a shower curtain as most hotels have. The breakfast buffet was very nice, scrambled eggs, bacon, sausage, biscuits, gravy, cereal, various fruit, yogurt and orange juice, there was a few other things on the breakfast buffet that I didn't take a look at. The front desk staff, kitchen staff, waitresses and housekeeping were all very nice and friendly! We will be staying here again in two weeks!

"Recently updated"

Mark L, Springfield, Missouri 08/06/2017

This hotel is so much nicer than it was a couple years ago. Renovated lobby & rooms; pool area is perfect for our kids. Restaurant & breakfast was good. Would definitely stay again. Was perfect place for our baseball team to stay.

"OVer the top Customer Service"

Garth J, Clayton 07/06/2017

We had a very pleasant stay. Our room was newly renovated and served our needs well. The air conditioner was noisey but other than that everything was great. Extremel;y helpful and friendly staff. All employees we crossed paths with..greeted us and made us feel they were sincerely happy we stayed with them. Quidt unusual these days. Thank you for a great stay. Beds felt great!

"Exactly as Expected"

Katherine R, Chicago, Illinois 24/05/2017

We were in town for a small, family wedding. We booked the 'Atrium' based on reviews and it's closeness to family members. There was serious confusion when we arrived, as the hotel had been converted to a Premier Best Western the day before our arrival. We drove around the area slightly confused for a while before calling. I understand that these sorts of changes happen, but we would have appreciated an email letting us know. Our stay went well, despite the extremely loud children in the room next door to ours. The hotel was recently remodeled and everything was very up-do-date. There were a few weird marks on the walls, but overall the place was clean and well-appointed. We found breakfast to be a little lacking, especially with the extra cost. I've had better free, continental breakfasts. I'm not sure if that will be changing now that the hotel is under new management. All staff we interacted with (waitress, check-in, housekeeping) were extremely friendly and helpful.

456jacindag, Director of Sales at Best Western Premier - St Louis Regional Airport Hotel, responded to this review
Thank you for providing a review. We do apologize for the confusion, we did make efforts to inform our guests arriving this weekend and we are so sorry that we failed to contact you. Although the hotel is not under new management, it is now branded as Best Western Premier. We will definitely let our Food & Beverage director know your feedback concerning breakfast. We are glad to hear that you had a positive experience overall and that our staff was accommodating. We hope to see you again when in the Alton IL area.

"Another Perfect Stay"

User 28/04/2017

I have stayed at this property before and while I was just passing through on a road trip, they were still able to give me great service. The breakfast is always delicious here (Omlettes!) and the staff is extremely helpful. I checked in late and the staff acted as though it was 11 am, bright smiles and friendly demeanors. Can't wait for my next stay. Oh and the lobby is gorgeous now, it was under construction my first stay!

"Beautiful Property"

User 28/04/2017

My wife and I stayed at the Atrium Hotel & Conference Center and were absolutely in awe of this place. When you walk in from the large, well-lit, parking lot, you are greeted with a beautiful lobby. The lobby has several modern touches that give it a classy and new appearance, several seating areas, and a front desk with a pleasant staff. Check in was quick and easy and the staff was very helpful in their communication about what all the hotel offers and when check out was. We found our room to be very comfortable. It had been recently renovated and still felt very new and clean. The bed was comfortable with plenty of pillows. There was an easy to use single serve coffee maker in the room with cups of coffee and tea, a flat screen tv with plenty of channels, toiletries (shower gel, bar soap for face and body, shampoo, and conditioner), a blow dryer, and a nice closet to hang up clothes! The Atrium Hotel and Conference Center is absolutely beautiful and should you find yourself in the area of Alton, IL (Greater St Louis) you should definitely stay here. I can't wait to come back!

"Devil is in the details. Few minor issues."

jfhspc, Illinois 25/04/2017

First impression was signage could be better. Not very prominently placed. Have to pass the drive up area to see anything marking the building as "Atrium Hotel & Conference Center", but that's minor. So I gather from other reviews it was recently remodeled. At first look of the inside it is pretty impressive, but then step into the elevator and the new ceiling is hanging precariously in a couple spots (both elevators-same issue). Hope the contractor gave them a guarantee on that. Checked in, got bags from car and went to room. Key card didn't work. Had to go back to desk to have it activated. Again, minor issue. Room looked great. Bathrooms were very nice (except the tub faucet handle wasn't lined up right so you had to guesstimate the right spot for temperature controls). Great quality shampoo/conditioner/etc. Beds were super comfortable. I would suggest if you want to go to bed early (before 10 or 11) that you request a room NOT overlooking the Atrium or maybe one at the opposite end of the pool if you really want to overlook. The pool gets VERY busy and loud, but not an issue if you don't mind the noise before bedtime. There are lots of USB ports in many places in the room, which is a nice thought BUT the first one I tried didn't work, the second kept making my phone screen distort. Finally found one that worked properly though. Breakfast for the price was just OK. I have had better complimentary buffets (one was even in Alton). All in all the stay was nice. There was nothing terrible about the place, but there was nothing over the top awesome either.

456jacindag, Director of Sales at Best Western Premier - St Louis Regional Airport Hotel, responded to this review
Thank you for sharing your feedback with us. We have just recently remodeled the property and are looking forward to branding near the end of May 2017. We are still working on some minor issues. Thank you for sharing the detailed feedback as we do also hope you shared this with us during check out so that we can properly inspect the room and fix any maintenance issues. We hope to serve you again soon when in the Alton area!

"remodel is awesom"

bartb357, Shipman 24/04/2017

The remodeled hotel is very nice. Very clean and a modern feel. The bar was nice, and has a nice draft beer selection. I booked on Orbitz, and got a good rate. We did not utilize the breakfast buffet, but it looked good.

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