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Derwent Manor Hotel, BW Premier Collection, Allensford

Allensford, DH8 9BB, Allensford, Great Britain - See on a map
Derwent Manor Hotel, BW Premier Collection - Derwent Manor Hotel, BW Premier Collection The Derwent Manor Hotel, BW Premier Collection is ideally located in the center of Allensford. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Derwent Manor Hotel, BW Premier Collection is a delightful hotel near Durham that enjoys a rural location on the outskirts of Consett, nestled amongst 20 acres of Northumberland countryside. It’s right on the edge of an area of outstanding natural beauty in the North Pennines, overlooking Derwent Valley and yet is easily accessible from the A68. This hotel near Beamish is perfectly placed for those who want to see everything Northumberland and the North East has to offer. It’s just 30 minutes from the vibrant cities of Newcastle and Durham - so you'll have your pick of things to do. Famous attractions include the magnificent Durham Cathedral, the 360 indoor shops in the Gateshead Metro Centre and the historic coast-to-coast Roman construction, Hadrian’s Wall. The delightful market towns of Hexham and Corbridge, along with popular visitor attractions like Beamish Open Air Museum are also close-by - so you'll have ample opportunity to get out and about. Go walking, cycling, fishing or horse riding and see even more of the great outdoors. However if you’d prefer to stay close, the Derwent Manor Hotel, BW Premier Collection has its own on-site leisure facilities – including swimming pool, gym and sauna. If you’re looking for the ideal spot to hold a business meeting, the Derwent Manor Hotel, BW Premier Collection has several spacious suites – making this a fantastic conference hotel near Newcastle. The same facilities mean that this is a wonderful place to hold a wedding celebration too, with epic views of the Derwent Valley as your backdrop. With the Derwent Manor Hotel, BW Premier Collection as your base, the North East is yours to explore.

BW Premier Collection

Derwent Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 660 guest reviews
NOTE ISSUED
Excellent
448
Very Good
132
Average
38
Poor
21
Terrible
21
REFER TO NOTICE
Business Business
27
Couples Couples
237
Family Family
145
Friends getaway Friends getaway
52
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Brilliant, will stay again"

5
User 10/05/2022

Excellent, spa fab, food spectacular, friendly staff. One team member named Mary Kate was brilliant, she helped us so much and helped make our stay (meal and also breakfast) extra special. She was so kind, professional and went out of her way to accommodate us. Thank you!

"A hidden gem."

5
User 07/05/2022

This is such a lovely hotel. Hidden away in the Northumberland countryside. Rooms and public areas are well appointed and spotlessly clean. Restaurant food in Prego was excellent with a great choice. Antler bar well stocked ,if a tad pricey.

"Pleasantly surprised"

5
124heather, Newcastle upon Tyne, United Kingdom 30/04/2022

My children bought us vouchers for Christmas to stay at this beautiful hotel. Set on a hillside with fabulous views I was very satisfied with. Our twin room was in calm decor. Silver and greys dominated. The beds were 5 foot each and very comfortable. So clean and fresh I was delighted with it. Food was excellent and plentiful no complaints there. Although swimming pool was not large it was long enough to stretch out and have a good length swim. All in all I found the hotel a joy for all to relax and savour.

"Very relaxing stay"

5
User 30/04/2022

Hotel, room, service and facilities excellent. The staff were very good in all sectors. We had dinner and breakfast, both were very good and value for money. Room has been recently renovated and very comfortable bed. Added benefit of car charging facility at the hotel. Will definitely be staying here again!

"Relaxing "

5
christinebL6087KQ, Sunderland, United Kingdom 27/04/2022

Lovely relaxing well maintained hotel. Friendly and helpful staff. Good space indoor and outdoor for a drink. Bar area is cosy even though its spacious. Food in the bar and the restaurant were both lovely. Nice relaxing spa area and beautiful location.

"A few tweeks required"

3
User 26/04/2022

Antler bar was busy and a bit noisy. Prices OK. Food in the restaurant was OK, Not sure if we'd eat there again. The room was away from the main building, the lighting was very poor in the main room and bathroom. No light near the dressing table. Felt the shower was very cramped. Had a bad night's sleep due to the outside lighting leaking into the room, curtains were not thick enough to block it out. However this was mentioned at checkout and a bill reduction was made. Think some blackout curtains are required or better still some better controls on the lighting to resolve this and save energy.

"Lovely hotel"

4
grandlapin, Rossendale, United Kingdom 25/04/2022

We have stayed at Derwent Manor several times but this is the first time for a few years. The hotel has been renovated since our last stay and our room was lovely with great views across the countryside. We used the pool during our stay which was very busy due to half term so it was difficult to find space to swim. We had a lovely meal in the bar which we enjoyed. We had to queue for breakfast in the morning as it was very busy and there wasn't a huge selection of continental breakfast options available although my husband enjoyed his cooked breakfast Overall another enjoyable stay. Very comfortable beds made for a good nights sleep and an added bonus of free charging for my car so we left in the morning with a full battery. We will be back!

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us. On behalf of the entire team it was our pleasure to welcome you and we are delighted you had such a great stay. We look forward to seeing you again in the near future.

"Good short stay"

4
User 25/04/2022

Nice hotel, lovely setting and got a surprise room upgrade. Dinner was lovely and good kids choices as well. Swimming pool was tired but had great views, just needed a wee bit TLC. Breakfast was its weakness in terms of taste. Decor was a little flashy, black and chrome for my taste but was all clean and tidy.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us. On behalf of the entire team it was our pleasure to welcome you and we are delighted you had such a great stay. We look forward to seeing you again in the near future.

"Absolutely amazing hotel"

5
User 25/04/2022

We got married at the derwent manor last week an can honestly say it was amazing from start to finish all off guests were blown away by the hotel an how beautiful the place is alot of them stayed over an said rooms were to a high standard, Cassie an pippa both wedding planners hats off to them both there were great. If anyone is thinking of booking there wedding here I wouldn't hesitate. Were sad it's all over but will be back for a visit soon.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to hold your wedding with us here at Derwent Manor. On behalf of our entire team congratulations on your marriage. I will pass your very kind words to Cassie, Pippa and the team. Once again huge congratulations and we look forward to seeing you very soon.

"Business Visit"

2
andyhughes2017, Newark-on-Trent, United Kingdom 22/04/2022

Very 'grey' hotel. Not welcoming . Felt undervalued. The room was poorly lit making it difficult to work and the evening meal on a DBB package was poor - I left most of it as bland or in my opinion undercooked. I felt ill. I didn't have third course yet no one asked why I had left so much food - so i just left Breakfast wasn't bad. Parking was difficult because there was a noisy wedding on site

"Wedding"

5
User 21/04/2022

Perfect place for the occasion of our Daughters Wedding. Incredible day and night made possible by the amazing Pippa who helped and guided us all throughout the day. Nothing was too much trouble for her from the children happily running around in excitement to her walking with me to take my seat at the ceremony. All special diets and non drinkers were catered for for the toast which was an amazing touch too. All the staff were attentive and very helpful and the room we had was perfect. Even tho the wedding continued well into the night it was totally silent in our room. Breakfast was amazing, all in all first class all round. Thank you

"Lovely place"

5
User 20/04/2022

A wonderfully picturesque place, attended a wedding here staying over night, the room was perfect and the view from the room was breath taking. A massive thanks to all the staff especially Pippa, she really did go above and beyond.

"Amazing stay"

5
User 20/04/2022

We stayed for 2 nights as part of my sisters wedding, the night of and the night before. Lovely place and staff were amazing (even though our 18 month old was a bit of a tinker) everyone was so helpful and reassuring that he would be fine and not a bother. Especially Pippa our wedding coordinator. Nothing was too much trouble and she would help in any way shape or form she could, she defo put the bride at ease. Amazing stay from start to finish. Will definitely be back x

"Amazing place.. could not ask for a better venue."

5
User 20/04/2022

Perfect in every way. We had our wedding here on 9th April and Pippa was just amazing, made everything run so smoothly, we could not of asked for better and notning was a bother for her. She is such a lovely lady. Thanks again to all staff but most importantly Pippa. We enjoyed our wedding weekend so much that we returned to the venue a few days later, where we recieved a gorgeous room for the night, dinner, bed, breakfast and a drink on arrival. Looking forward to returning for another stay soon. Could not fault anything at all. Thank you ❤

"Exceptional"

4
paulogilvie1802, Newcastle upon Tyne, United Kingdom 13/04/2022

Just visited here on 2 consecutive days for an Easter Party with Chris Cooper Coaches. Everything was exceptional, friendly and attentive staff. The beef just melted in your mouth and very tasty. Pippa the manager was also very friendly and checked everything was to our satisfaction.The entertainer Jeff Wright was also very good at keeping the vocal cords going.

"Weekend wedding venue"

4
pgagilc, Greenock, United Kingdom 06/04/2022

Weekend wedding venue, very beautiful location, impressive facilities layout and and wedding management. Great restaurant and bars, food amazing. Staff friendly, courteous and efficient. Overall would highly recommend the Derwent, as a guest I'm wasn't privy to the wedding costs etc, but couldn't fault it, very enjoyable weekend. Thanks

"A Great Place To Stay"

5
User 28/03/2022

attended daughters wedding nothing was too much from housekeeping, bar, waiting, reception staff and organiser everyone was pleasant and helpful. everywhere was clean and tidy. good location for touring north Durham, Darlington and Tyne valley

"A pleasant one night stay."

4
User 28/03/2022

Our Saturday Saver was priced at £150 for DBB in a courtyard room. Late checkout of 12pm was included. The reception area of the hotel is very nice and we received good service upon checkout in. There is a large lounge area and a large outdoor seating space. We were able to sit comfortably and enjoy a few drinks. The bartender didn't seem adept at cocktail making which was a shame. Our bedroom was comfortable but the access door and stairs to the courtyard bedrooms proved to be quite noisy. The bed was extremely comfortable and large. The menu on offer was varied and value for money. The evening service in the restaurant was friendly and efficient. The food was tasty and served hot. The breakfast experience was a bit noisy and something of a let down. We had very little interaction with any server, there were no glasses for fruit juice, there was no toast offered or available and the whole area needed a really good sweep.

"very ordinary"

3
bruce14, toronto 21/03/2022

Three of us stayed in two rooms in February. Seems like the hotel was fairly recently renovated which makes it hard to understand why there are steps everywhere and the shower in the bathtub. Rooms very fussy, very dark and the clothes rails ridiculously high up with annoying hangers attached to the rail. Bar area was very cold with everyone jockeying for a position near the fire. The small pool is open to the public which meant it was far too busy to be appealing to paying guests. Buffet breakfast very ordinary. Overall disappointing for an expensive hotel in a fairly remote area.

"EXCELLENT STAY"

5
Kim S, Newcastle upon Tyne, United Kingdom 21/03/2022

Booked a deal, the Hotel is great, reception staff could not do enough for you, room large with 2 double beds plenty of room and sitting area. Tea coffee station. Room was cleaned to a very high standard and Covid friendly, plenty of hot water for bath or shower, with plenty of towels. Ample secure parking within easy reach of reception. All staff we met were friendly and helpful Evening meal 3 course, was cooked to perfection ( bruschetta, rack of ribs, sticky toffee pudding Well worth it for break or 1 night

"Fabulous location."

5
User 16/03/2022

Area surrounding the hotel is very attractive, the views are amazing. We enjoyed the stay. Welcoming staff at Reception along with equally brilliant staff in the restaurant and bar areas. The food was outstanding. We will definitely visit again.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your experience. We are delighted that you enjoyed staying with us here at Derwent Manor Boutique Hotel. On behalf of the entire team thanks for choosing to stay with us and we look forward to welcoming you again in the near future.

"Dinner bed and breakfast stay"

5
F5485KLgaryp, Newcastle upon Tyne, United Kingdom 16/03/2022

Very good deal for dinner bed and breakfast with bottle of wine on arrival and use of leisure facilities. Arrival and check-in quick and easy receptionist very helpful and explained locations of leisure facilities and restaurant for dining. Only using pool facilities they where basic and clean although could in future be updated to make stay more luxurious like rest of hotel. Evening meal and breakfast where very nice couldn't fault service or quality. Would definitely stay again

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your experince whilst staying with us here at Derwent Manor Boutique Hotel. We are delighted that you had such an enjoyable stay. On behalf of the entire team we thank you for choosing to stay with us and we look forward to welcoming you again in the near future.

"Saturday sleeps"

5
User 14/03/2022

Fabulous hotel from the reception staff to restaurant staff . Everybody waspolite and friendly . Room beautiful with stunning view we had dinner bed and breakfast deal Saturday sleeps . Will be returning soon x

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your experince whilst staying with us here at Derwent Manor Boutique Hotel. We are delighted that you had such an enjoyable stay. On behalf of the entire team we thank you for choosing to stay with us and we look forward to welcoming you again in the near future.

"Relaxing break"

4
susankM1103ST, Wallington 13/03/2022

Nestled in wonderful countryside the hotel provides a peaceful location. Attentive, helpful staff; nothing was too much trouble. Comfortable, clean room, Comfortable bed and pillows gave us a good night's sleep. We ate in the lounge due to having our puppy with us and quality of food was good, however on second night they forgot our main course, but once pointed out they were very apologetic and it was quickly remedied. Nice to have a dog friendly hotel, which means you can take a last minute break.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your experince whilst staying with us here at Derwent Manor Boutique Hotel. We are delighted that you had such an enjoyable stay. On behalf of the entire team we thank you for choosing to stay with us and we look forward to welcoming you again in the near future.

"Brilliant Hotel 2nd visit"

5
AnniDYorkshire, Nottinghamshire, United Kingdom 11/03/2022

We have just returned from our 2nd visit to this wonderful hotel, our 1st over 10 years ago. I was a little hesitant after reading recent reviews but I am so glad we went. The entire hotel is so sumptious and luxurious. With lots of quality seating and unusual ornaments around. The food was fantastic, portions huge and service great, we did go midweek though. I would especially like to mention Mark as nothing was too much trouble for him. It is a well known wedding venue and I can see why as the grounds make for brilliant photo's. Our room was a standard kingsize and was spotless as was the bathroom. There was a coffee machine, kettle, bikkies and teabags, coffee's etc.,. The bed was comfy if a little hard but was ok for us. We also had a lovely view which I did ask for. We used both the Prego restaurant and Antler Lounge for main meals and both were great with lovely staff. Service was quick and efficient. If I could make a couple of suggestions and these are not complaints.... It would be to put some kind of grab rail in the bathrooms. We are not all gazelles and it could be quite unsafe. I used the door handle to balance which is not ideal and my husband almost slipped whilst getting out of the shower. My other suggestion would be to offer a smaller portion menu as I could barely finish half of my meals which seemed to be such a waste. All in all though we had a great time and hope to return soon.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your experince whilst staying with us here at Derwent Manor Boutique Hotel. We are delighted that you had such an enjoyable stay. On behalf of the entire team we thank you for choosing to stay with us and we look forward to welcoming you again in the near future.

"1 night stay"

5
kayliesmith69, Durham, United Kingdom 09/03/2022

The staff was so friendly we stay over as we getting married in July so wanted to have a look around we every time we come we fall in love with the venue and no we have made the right choice, can't wait to come back

"Fantastic Value"

5
User 08/03/2022

We stayed on a Sunday special deal in March. We found the decor and cleanliness of a very high standard. Great selection or drinks and food available along with friendly staff made it a great little night away.

"lunch visit"

3
User 07/03/2022

i live locally and look for somwhere nearby to eat the food here was dreadful but since it has been take over much better my daughter and her baby have eaten a few times seabass fish and chips excellenr called alone today steak and ale pie veg wer raw pie crust rock hard i have recomended this hotel to lots of people never again what a shame i usesd to like this place

"Worst afternoon tea ever"

1
User 27/02/2022

I recently attended as a large group for an afternoon tea. The staff were very disinterested in any type of service . Each table was served with five portions of food although the tables were set for six . On questioning the staff about this we were told to go and help ourselves to tea from another table ! Tea and coffee was served in the smallest cups from a thermos and it was cold no top were given . The food was of poor quality . All in all the hotel itself is very nice but the staff and quality of the food are terrible needless to say I wouldn't return in a hurry .

"Wedding at the hotel"

5
User 27/02/2022

Fabulous experience from start to finish , staff excellent rooms and hotel were 5 star could not ask for better . Location was excellent and will definitely stay again and bring my dog next time . Fantastic

"Beware the courtyard rooms"

2
ClaireBook673, United Kingdom 25/02/2022

Beware if you stay in a courtyard room . There's a small entrance area and the coming and going is very loud. The rooms above have VERY squeaky floors - I was unlucky & had people above who appeared to want to potter all through the night.I would actively not stay here again if that was my option.

"Perfect birthday"

5
User 23/02/2022

We had the most amazing time for my partners birthday. Food was fantastic but the Staff shone more. Laura in the restaurant made our trip by making us feel so welcome she is golden and a great asset to the team. We really felt like we were on holiday and that's what we wanted. Stunning views, great food and drinks and even more so the staff. Couldnt of asked for a more perfect night. Thank you we will be back soon!

"Amazing hotel close to Consett"

5
775marieu, Consett, United Kingdom 20/02/2022

We needed somewhere to stay local to Consett when our electricity was off. We checked in with ease and the rooms we booked x2 were amazing and comfortable with beautiful furnishings. We ate in the bar and the menu was extensive with a good choice for adults and children. We didn't stay for breakfast as needed to leave early for work but the coffee machine in the rooms was a nice touch to get us started on the morning. We visited the spa which was basic and the spa was out of us but we weren't there for that reason so it didn't bother us too much. Overall would def go back.

"Valentine's"

5
User 20/02/2022

Friendly staff, large well appointed rooms. The food was delicious with a great menu selection and the restaurant had a great atmosphere. The leisure facilities were spot on with a great gym and pool. The surrounding area is picture postcard

"Overnight Stay with dinner and breakfast"

5
Nathanhall9876, Sunderland, United Kingdom 15/02/2022

From start to finish our stay at Derwent manor was exceptional. I had the room decorated by Pippa ready for a proposal to my girlfriend. I could not believe my eyes when we walked in the room it was stunning. We stayed for 1 night and this included dinner in Prego restaurant and breakfast the following morning. The food was lovely and of a very high standard. Drinks were very reasonably priced. The hotel was very clean and all the staff were friendly and helpful. Will definitely be staying again. Thank you so much for an amazing stay.

"Poor service is the new normal"

2
thehappytraveller365, Northumberland, United Kingdom 14/02/2022

It is of great reluctance that I write this review. I live locally and actually married here. This is a place of constant return for me and my family, however, as is always, will now come to an end. The potential I believe is there given the correct management but is let down on the most fundamentals of running a restaurant. I, for the last time, attended the valentines service in the Prego restaurant. We were by no means in a hurry, but by god the staff were not. I don't know if this is to do with understaffing or training issues, but for the price customers pay, the Derwent manor really need to sort this out. We sat after your main with no drinks and plates to be cleared for over half an hour. The worst part was when we highlighted the issue it was merely brushed over. All in all we can not criticise the food quality but Is severely let down by the service. They advertise as a 4* hotel, but fail to tell you, you'll receive a 2* service. Appealing to charge for what they will give you… sort it out!

"Really Disappointed"

2
Tat2Hot, Sunderland, United Kingdom 12/02/2022

Have stayed at Derwent Manor many times before but was really disappointed with our recent visit. We visited on a Saturday night and the Hotel was full and there was not enough staff working to cope with the demand. It was a real struggle to get served in the bar, waiting for 25 minutes at a time, also very expensive. The evening meal in the restaurant was a complete disaster, food was of very poor quality, with one of the mains being returned as in was burnt and overcooked, Restaurant staff agreed it wasn't cooked to expected standards and offered a replacement, but as it took so long to notify a staff member, all others in the party were finished. Staff in the restaurant were very pleasant and helpful but just rushed off their feet. Leisure facilities were too full to use, so couldn't comment, although a member of our party mentioned that a lot of machines were broken or not functioning correctly. Room was ok but bed very uncomfortable and shower didn't work properly. Breakfast was good with plenty of choice. At checkout we had a complimentary drink credited to our account for issues with the evening meal. All in all a disappointing stay and will probably look at other hotels for short / weekend breaks in the area.

"Nearly full potential"

3
deanwG4797FZ, Ashford, United Kingdom 12/02/2022

Just returned from a 3 night stay at the manner. First of all the positives. The building itself is completely stunning. The food quality extraordinary, with great flavour and the cheesecake is the best I have ever had. Homemade too so compliments to the chef/chefs. Most of the food is locally sourced too. The pricing for food and drink are more than reasonable for a place like this but any more expensive it could turn away potential future custom especially families. I stayed with my wife and a 3 course meal with a bottle of wine (£21) could set you back around £85-£100 per night. There are alternative selections that would set you back around £60-£70 for a drink and 3 course meal. Although you have the option of not having 3 course. The staff were always on hand and very helpful. Worked extremely hard and are smiling, approachable and very attentive. I would certainly return and would recommend. However to push this little Gem to it's full potential there are a few little things that could be done to push this up the star rating. The drive up to the manner from the entrance is very dull and there were no signs to guide you to the right car park and the entrance. It would feel much more welcoming if quirky signs were put up along the way to guide the way with a little be of decorative thought. The gardens were very dull too. Expected alot more colour, design and certain photo points considering it is a wedding venue. The housekeeping staff work the hardest in my opinion. So many stairs to contend with when carrying dead weight sheets ect over thier shoulders. Having spent 3 nights here it seemed apparent that they did not really have enough time per room for the size of the rooms. Our room was not as clean as I would have expected when we arrived and without complaining I simply chose to observe the 3 nights I was there. It all seemed a little rushed for the team. Our bathroom smelt very musky especially when you returned to the room. There were sections of mould around the bath and shower protection. (Which if you do not have enough time to clean it is hard to keep on top of) The storage cupboards are very dusty (inside and out), far too high and a little dated. The staff simply can not reach to the top and trying to put cloths up is a challenge in itself. Need a ladder. Iron board dirty and in need of replacing, no coasters for your cups leaving rings everywhere which only makes their job harder. Complimentary bubble bath would have been a nice additional extra. The leisure facilities did not really compliment the manner. We decided not to use them. Transitioning the middle cottage building into a spa facility to offer massage ect could be a way forward for new business revenue. The breakfast service always seemed to short for me especially when it is a place for relaxing. You may want to lay in. I think when your offering breakfast then breakfast should go to 11 and check out should be 12 midday. It all seemed rushed and at times over the weekend they are asking you to leave and pushing you out. The kitchen team were not wearing hats of any sort when in the kitchen or cooking. For a place like this or any food preparation area I would expected better protective uniform for them. The front of house team looked perfect but the kitchen team looked like they had been over looked. When it is open plan and you can see through like here then first impression is everything especially where food is concerned. I wish the manner and the team the very best for the future. Keep up the hard work and from myself and my wife. Thank you

"Fantastic stay!"

5
User 10/02/2022

Myself and 5 friends stayed for 2 nights and found this place fantastic! Couldn't fault the accommodation, we stayed in a lovely self-catering cottage opposite the main building. The facilities at the hotel were fantastic for a weekend away. Couple of picky bits like the gym was tired and had some of the equipment out of order or damaged. Also the service was a bit slow in the restaurant but the staff were all busy with a function and a full restaurant. I know from working in hospitality myself that it can be hard at times however all the staff handled it brilliantly. Will definitely be staying again. Thank you for a lovely stay.

"Amazing"

5
Julz535, scotland 06/02/2022

Had the best weekend here, lovely hotel with super friendly staff, nothing is too much bother. We had 2night DBB here and from start to finish was outstanding. Rooms were great and modern and food was outstanding, breakfast had massive choice too. We have already booked to return next month. Would 100% recommend and have already reccomended to lots of people

"Good but could be better!"

3
User 06/02/2022

Overall good value for money and pleasant staff with modern well equipped rooms. However annoying things- Jacuzzi still not working & Sauna just not hot enough. Bikes in gym need fixing slip gears. No ice after 10-30pm in bar ran out so g&t with no ice. Breakfast on Sunday 9-45am cut off not great should be at least 10am. Very nice though. Dinner - prawn cocktail - prawns defrosted with a smear of sauce on plate. Does not work no taste the prawns need to be immersed in the sauce and quality sauce. Steaks nice but medium not medium rare. Drinks quite expensive pint of corona £5.50, bottle of Prosecco £27. Double house brandy neat & 1 glass of Prosecco £16.90. So make your own mind up. Took a while to get served at bar 10 minutes each time staff to busy making cocktails and taking them to tables. Would stay again because the value for money was good, but the management could be more on top of things. ( did not report issues to restaurant they were too busy took 45 mins to take order and 2 hrs for 3 course meal )

"Disappointed"

3
User 06/02/2022

Stayed here on a dinner bed & breakfast package. First impression was good, lovely surroundings, beautifully decorated. At check in, one staff member was really quite rude and awkward. No idea why!? Our room I couldn't fault at all, it was lovely. We had everything we needed and it was very clean and comfortable. Very modern furnishings with a lovely comfy bed. We went to dinner in the Antler Bar. Again a nice atmosphere and beautifully decorated with a nice open fire. We ordered our meal but unfortunately waited 1 hour 20 minutes for it to arrive! A member of staff realised and offered us a drink on the house for waiting so long and apologised profusely. To be honest it was a long wait but it wasn't a huge problem. The meal when it arrived was very nice too and so was the dessert. So far so good, we enjoyed our overnight stay. The day after we went to use the on-site ‘spa' facilities. This is definitely not a spa at all and more a small leisure pool. No jacuzzis were working and the sauna was a small shed looking thing in the corner, all glass for all to see inside. It was a squeeze to fit 4 adults inside. The pool was busy when we got there and the water can only be described as a ‘dodgy yellow' colour! It wasn't clean at all and in disrepair. I felt very disappointed as I had booked this as a weekend birthday treat for my partner. I booked it on the basis it had a spa. The online photos are nothing like it really is. The changing rooms were flooded, smelly, freezing cold and only one shower working, so had to literally queue to use it. The price I paid was actually scandalous for what we got. It's a shame as the place itself is lovely but some staff let it down with bad attitude or seeming totally uninterested in their guests. Obviously the facilities need a huge update before they can pass it off as a spa. Unfortunately I don't think we would go back.

"Outstanding hotel and staff"

5
User 05/02/2022

Absolutely loved our visit. My daughter is autistic and didn't settle very well in the new surroundings. The staff were on hand to deliver menus and food and drinks whenever needed. Will definitely return thanks to all the staff. The room was exceptionally clean and beautiful and bathroom gorgeous

"Our favourite place to stay !"

5
IANH36, Seaham, United Kingdom 02/02/2022

We have been to Derwent manor several times over the years and we are never disappointed. Fantastic staff, great food and lovely rooms. Thank you so much for the extra little touches for my birthday. We will definitely be back again soon for another amazing stay.

"Husband's birthday"

5
Looby13lou, Carlisle, United Kingdom 28/01/2022

Stayed for one night on a dinner bed and breakfast deal. Excellent value for money. 3 course evening was delicious as was the breakfast. Lovely hotel, and decorated to a high standard. We used the spa facilities, could do with a bit of a revamp and the jacuzzi wasn't working but this didn't spoil our stay. Would recommend and will definitely return.

"Fantastic weekend break"

5
User 23/01/2022

Just spent the most relaxing, wonderful weekend here at Derwent Manor. From check in to check out the staff were friendly and helpful with nothing too much bother. Our room was spacious, comfortable and beautifully decorated with all the usual hotel goodies and a Tassimo coffee machine and pods. Our deal included dinner and breakfast with the evening meal being from the Table De hote menu and was a 3 course choice which was absolutely delicious. Would I return? Definitely! 10/10 Derwent Manor.

"Fabulous"

5
Margaret W, Wallsend, United Kingdom 18/01/2022

1 night break. £59 pp on deal. We arrived early and opted for Sunday lunch in Antler restaurant/ bar. We both agreed it was probably the best lunch we've had in a long time. Only wish we hadn't got 3 courses as we couldn't finish it all. Husband had lamb and I had beef. Both were melt in mouth tender with creamy mash, perfect roasties and Yorkshire pud. Separate dish of veg were just as we like them not mushy. A jug of gravy too. Absolutely perfect. Really couldn't fault it. Wish we had brought our little dog to finish off the meat. Room was ready at 3pm and it was fab. 2 double beds. Beautiful soft furnishings, toiletries and thick towels. Bottle of red wine in room. We had swim/sauna before evening meal. Again the food was perfect in prego restaurant. We both struggled to finish portions. The reception staff and restaurant staff were all pleasant and helpful. We really enjoyed our stay. We will be back!

"Highly recommended, lovely hotel"

5
F5430VLlisaa, Gateshead, United Kingdom 16/01/2022

We stayed for a one night DBB deal recently. The hotel is very nicely decorated and has a lovely ambiance. We had lunch in the Antler bar and evening meal in Prego restaurant and both were fantastic, the food was delicious and the service was great. Breakfast was lovely with lots of choice. Our room was spacious and well appointed and all of the staff that we met were helpful and friendly. I have already recommended the hotel to family and some have already booked to stay!

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to stay with us here at Derwent Manor, as a team we are so happy to read that you feel we are a "highly recommended, lovely hotel" We look forward to welcoming you again in the near future.

"Don't know why we haven't stayed before"

5
KLandPogo, Manchester, United Kingdom 13/01/2022

We have family in Consett, but couldn't stay with them, so chose Derwent Manor - great couple of nights, Cody accommodation, friendly staff. We'll be back! VERY dog friendly , highly recommend. Slightly overpriced for room only - but ultimately worth every penny.

"Winter escape"

5
kerrymc1484, Newcastle upon Tyne, United Kingdom 08/01/2022

We enjoyed a very relaxing break after Xmas and new year at Derwent Manor. We took full advantage of the two offers wint2 and escape. From arrival to departure the staff were attentive and made our stay special. The Hospitality, drinks and food on offer were all first class The hotel still had some of the Christmas decorations up making it have a magical feel. The open fire in the Antler bar was pure luxury to look at and feel its warmth after returning from a walk outstide. Enjoying a hot chocolate watching the flames and listening to a selection of music gently playing in the background. I cant wait to return.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we a delighted that you had such an enjoyable stay with us. We look forward to welcoming you again.

"Afternoon tea"

5
S1253LCjuliew, County Durham, United Kingdom 08/01/2022

We love this hotel and frequent often.. We were treat to an afternoon tea for two gift voucher for Christmas and we were not dissapointed.. Sweet and savoury food delicious and fresh, staff friendly and helpful as always.. This hotel has got it 'spot on'.. Decor, lighting, background music, amazing.. We had a lovely spot beside the cozy fire on a cold day.. Cant wait to return in 2 weeks time for an overnight stay!

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for reviewing your afternoon tea experience with us, we are very happy to read that you feel we got it "spot on" We look forward to seeing you again soon.

"Another great stay at Christmas -Excellent Service, Team Exceptional"

5
MAS3019, Chichester 05/01/2022

This is the second Christmas we have spent at the Derwent we would have stayed other years but for Covid. We travelled from the South Coast with our neighbours who came with us for the Christmas 3 day package(They came from us telling them how good it was the other year we came) Check in was effortless and were helped to our rooms by a friendly staff member. The room we had was a Twin-2 King Size Beds just in case we fell out(we dident) There were gifts for him and her in the rooms which were a great touch. We had a rest then went to Lounge/Bar area which was homely and inviting and again the Staff could not do enough/canapés and fizz were offered in the afternoon which went down well. I don't wont to make it a to long a review so people get bored reading it but it would take me a long time to go through each day we were there but I will say everyday we were there the service was in our opinion exceptional and nothing was to much trouble. There was a lot of young staff but they were immaculately dressed and there manners and professionalism were again exceptional-obviously well trained. We had quizzes and games which the staff did which again were good(a little contention as to a answer to a question-all I will say is Prince Albert-Christmas Tree and not Queen Victoria-but the banter was good. So in conclusion we cannot recommend Derwent enough and just want to thank all the Team from the youngest to the oldest and the Newest Team Member to the Oldest for an exceptional job. Thank you

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we a delighted that you had such an enjoyable stay with us. We look forward to welcoming you again.

"short break with friends"

4
AvrylM, Livingston, United Kingdom 03/01/2022

was very impressed with room , food excellent , we stayed on a dinner bed and breakfast deal and it was definitely value for money, pool was under repair so couldn't use but that didn't spoil our stay ,

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we a delighted that you had such an enjoyable stay with us. We look forward to welcoming you again.

"Hair in food"

1
User 02/01/2022

We came here October November time for a family meal and sadly the burger had hair in it when returned they took out another one which again had hair in it so wasn't eaten waste of money. Also the beans tasted like vinegar an we were told this is how they are made so the young child wouldn't eat them, we won't be back

"Exceptional"

5
User 30/12/2021

Stayed at Royal Derwent for my daughters 21st birthday, all staff were absolutely fantastic and couldn't do enough for us, lovely meal in restaurant and breakfast was great, something for everyone.. simply wonderful.. especially the staff

"Golden wedding anniversary mini break"

5
Stype56, Sunderland, United Kingdom 24/12/2021

Booked this break as a result of Facebook recommendation from family member. Excellent price and no deposit required made it no risk during covid period. Our main celebration had to be postponed due to family member testing positive 3 days before. This break turned out to be our main celebration and exceeded our expectations. Staff were friendly and helpful, accommodation was immaculate, spacious and comfortable. Meals were beautiful and had a variety of choice. Covid precautions were excellent without being obtrusive. Pre covid we were regulars of hotel breaks and this has to be one of the best we have ever had and we will definitely be returning on a regular basis in the future. Thanks again for a wonderful stay and for making our anniversary so memorable even though you were unaware what it meant to us.

"Fabulous stay"

5
User 23/12/2021

Driven past hotel many times and always wanted to stay. Finally booked a dinner, bed and breakfast package and the whole stay was amazing. Food was beautiful, staff were friendly and helpful, room was amazing with a bed big enough for very tall hubby and a shower he could actually fit under. We will most certainly be back.

"Fab Christmas Treat"

5
AnnieW22081958, Sunderland, United Kingdom 19/12/2021

Had a great overnight stay. Sensational 60s experience with three course meal followed by overnight stay in a beautiful bedroom with breakfast the next morning. The hotel has been recently updated to a very high standard and is now very chique. Would definitely recommend a stay.

"Fabulous Christmas Fayre"

5
paulogilvie1802, Newcastle upon Tyne, United Kingdom 18/12/2021

Just completed 4 coach excursions here. We had 3 coaches on each visit and everything was perfect. Staff, food and everything else was first class given the number of customers to look after. Set in wonderful location above the Derwent Valley on the A68. The manageress Pip was overlooking and assisting her team who worked very hard. I must say the roast beef was delicious and just fell apart. A big thank you to everyone who made our visit very memorable.

"our stay at the Derwent manor"

5
User 17/12/2021

once again we enjoyed our short break inc. dinner/bed/breakfast . all staff were excellent , menu's and buffet are of a good selection . the presentation of the hotel is very good and facilities are of a good standard . we always take advantage of their special offers , unfortunately we were curtailed by cover this year or would have visited more regularly.

"Poor would be a complement"

1
User 12/12/2021

Have to say this place was abysmal from getting there to leaving nothing was good very little parking no direction signs and the staff not helpful at all. We had booked a family dinner the service was very poor the staff seemed disjointed the food was to say the least poor the lamb was bland and the food on the whole was cold when it came out. When trying to pay the bill the lady just kept saying bloody thing Keeps freezing took 15 minutes to pay the bill! Not a pleasant experience at all keep away.

"Fantastic hotel"

5
peach0632, Newcastle upon Tyne, United Kingdom 07/12/2021

Great hotel very friendly and professional staff , rooms very spacious our evening meal was amazing breakfast there was lots of choice. Check in and out very efficient, Would definitely recommend this hotel can't wait to stay again.

"Fantastic Hotel"

5
NealTomlinson, Bristol, United Kingdom 06/12/2021

This hotel is set in an idyllic rural location, but offers luxurious accommodation and good quality food and service. the staff were more than helpful and could not do enough to make you feel welcomed.

"Emergency stay"

5
User 01/12/2021

Needed to stay somewhere close to home after storm Arwen made our own home uninhabitable. The hotel was fantastic. Staff superb. Very good food and excellent value for money. Our room was warm and spacious and extremely clean.

"Amazing."

5
User 28/11/2021

Just a few different meals I've had in both Prego and Antler restaurants within the Derwent Manor. Service - amazing. Food - outstanding. Carvery Sunday dinner & sticky toffee pudding, the most recent visit, did not disappoint absolutely beautiful & pigs in blankets are always a winner! Love visiting here & always feel so welcome and staff can't do enough for you. Definitely recommend. Price is really good too.

"Fabulous Hotel"

5
golightlya, Houghton-le-Spring, United Kingdom 25/11/2021

I would totally recommend this fabulous hotel to anyone. Not only for the beautiful outdoor surroundings and interior decor, but the staff and food are always 5* We've been coming here for quite a few years now and never been disappointed.

"Derwent Manor Business trip"

5
User 23/11/2021

A large reception area, a very Spacious comfortable room. The staff were welcoming and helpful. The menu in the bar was a bit limited but understandable due to current restrictions of covid, however the food was very good.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for choosing to book with us and for taking the time to review your stay. We are delighted you enjoyed your business trip, we look forward to welcoming you again in the near future.

"Very pleasant"

5
BackPacker800547, Bilston, United Kingdom 19/11/2021

Nice location off the road, with superb looking converted buildings We were out in an annex part, a nice enough room if the bathroom was a bit tight. Only real issue was it seemed impossible to turn off the nuclear towel rail. Decent breakfast selection, friendly staff, great stay

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for choosing to book with us and for taking the time to review your stay. We are delighted you found your trip to be "very pleasant", we look forward to welcoming you again in the near future.

"Beautiful hotel and location"

5
gatliz, Bolton, United Kingdom 14/11/2021

Stayed in a courtyard room for 2 nights for our friends wedding reception. Very good quality of decor throughout with lots of quirky touches. Room and bed very good, no issues with noise at all. Breakfast was very good with a good choice of hot quality items.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for choosing to book with us and for taking the time to review your stay. We are delighted you enjoyed your visit to attend a wedding, we look forward to welcoming you again in the near future.

"Great staff and amazing food and the hotel is wonderful too"

5
davidM8553XA, Essex, United Kingdom 12/11/2021

I don't think I have stayed in a better all round establishment, I am a seasoned traveller so speak from some experience. The highlight was the beef from the Table de Hote menu which I enjoyed twice over our 3 night stay. BRILLIANT

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for reviewing your stay with us, we are delighted that you feel we have "great staff and amazing food and the hotel is wonderful too" We look forward to seeing you again soon....

"Lovely hotel, disappointing bar meals"

4
User 10/11/2021

Lovely hotel with gorgeous rooms, let down by the stingy portions served in the bar. I've been coming here for many years in business trips and the last time I came I ordered a burger from the bar. Used to get proper homemade chunky chips, side salad, onion rings and a decent amount of slaw., all served up with a delicious burger. I ordered the same thing on my most recent visit and received a burger, a tiny basket of frozen chips which were bitty and black, and a measly spoon full of slaw. I didn't even get a plate?! It came on one of them (Lets pretend to be posh) chopping boards. So when you add salt, the grains go all over the table! Why??!! What's wrong with a nice plate?! Love the hotel, disappointing bar meals

"Wonderful Wedding"

4
gatesheadgirlie, Gateshead, England 07/11/2021

Stayed here overnight for a friends wedding. The wedding was at 2pm. We arrived at 1.30pm to find our room was not ready. We had thankfully driven up to the venue dressed and ready for the wedding otherwise we would have been sorely disappointed. Although the hotel is huge do not expect an early check in. The conveyor belt of weddings probably means that the hotel is always full. Despite this the wedding was fab. The food was delicious. Staff friendly. Bedroom was huge for two persons with two double beds. Very clean and spacious. Very hot hotel in public areas and room. We slept with both windows wide open in November and it was still red hot in the room. Dressing gowns fit where they touch so best take your own if you want to hide your modesty. Breakfast was tasty and quickly replenished when fried items were missing. All in all great stay, lovely hotel and lovely grounds with great views of surrounding countryside

"Daughters wedding venue."

5
michellefawcett22021, Blyth, United Kingdom 07/11/2021

We stayed at the hotel for my Daughters wedding on Friday 5th November 2021. The hotel set in fabulous surrounding proved the perfect wedding venue for my daughters wedding. The staff, service, facilities, food, drinks and overall hospitality were faultless.

"Excellent"

5
BartUk, UK 07/11/2021

Wonderful hotel in the middle of the country with stunning views. Great hotel with lovely features. Food was great and breakfast was really good. Would stay again. Staff are the crowning glory of the hotel.

"Derwent Manor"

5
Tourist22339913318, Malton, United Kingdom 02/11/2021

A very well presented, clean, luxurious hotel with great amenities. Would highly recommend for functions, family breaks or just a quiet weekend away. Set in beautiful surroundings. thoroughly enjoyed our stay.

"Perfect girly break"

5
KellyG889, Newcastle upon Tyne, United Kingdom 30/10/2021

This is the second time I've stayed here with my teenage daughters. We love it! It's our new annual tradition. We really look forward to returning next year. Perfect family atmosphere with a bit of luxury.

"Well worth a visit"

5
User 28/10/2021

This is our third stay at this hotel and it still a great place to stay. The staff are excellent and so friendly and the lounge bar is comfy and cozy and lets dogs in. The food menus are good for both the restaurant and the lounge bar and are good value. We will be going back again as there are still lots of places to explore and lovely countryside walks.

"Wedding"

5
danielthompson2021, Newcastle upon Tyne, United Kingdom 25/10/2021

I do as at the hotel for a couple of nights for a friends wedding, it was absolutely fantastic from the minute we got there to when we left, they had a great weekend helped by yourselves, from reception to bar staff

"Great little getaway"

5
User 25/10/2021

First time using this hotel and booked just for a little getaway. We were delighted with this hotel! Staff were great, very nice decor, the room was stylish, pub is warm and friendly and the restaurant served great food (really reasonably priced). Disappointed we couldn't stay longer. Will be back :-)

"Check for weddings/events before booking"

4
HonestReviewer100, Edinburgh, United Kingdom 19/10/2021

We had a very enjoyable stay, albeit with a few significant areas needing improvement. Saturday night: Very noisy wedding with outrageous noise disturbance until 1am. To managements credit we discussed the following day and it was resolved to my satisfaction. Tuesday: We were asked to exit the pool after just a few minutes because private swimming lessons were taking place from 11am-1:30pm. Is the pool available for guest use or not? What if we had planned our day around a morning swim? It seems that the hotel is prioritising commercial events such as weddings and private swimming lessons over their paying guests. At a minimum they should be informing guests of weddings/events and pool availability - but should not be happening in the first place. The restaurant was good quality, however we felt that it was too busy and too tightly packed (at both breakfast and dinner) given the current situation with Covid-19. Overall, despite the above, we enjoyed our stay. The hotel is in good modern condition, staff very friendly, kids play park good. I just hope that management proactively improve the issues above, as other guests we spoke to were similarly disgruntled.

"Great stay"

5
Val M, Newcastle upon Tyne, United Kingdom 19/10/2021

We have visited Derwent Manor many times over the years and have watched their transformation as the years have gone by. The views of the surrounding countryside are amazing. This stay was again a great visit from arrival to leaving. We had checked in online and so this saved time as there were many arriving. Our room again spacious and well presented. Only one vey small thing is there is nowhere to hang towels in the bathroom (103). We used the pool and the young gentleman very pleasant and chatty. The evening meal was very good and a bonus is you can almost watch it being prepared as the kitchen is very open. Breakfast the next morning again delicious and massive choice. The best asset to this hotel is the staff and we have always been met with happy and efficient staff eager to help without being intrusive. We did have a gift voucher which included a bottle of Prosecco and this was delivered promptly, chilled with glasses with strawberry. The stay represented amazing value and we certainly will be returning again and again!

"Nightmare wedding weekend"

1
R7568, Newcastle upon Tyne, United Kingdom 17/10/2021

What was supposed to be such a lovely weekend turned into a nightmare. Six of us had booked one of the cottages on site well in advance for our good friends' wedding. Despite having paid the deposit and had all of our travel plans in place, we were told a week before that there were ‘refurbishments' being done to our room therefore they couldn't accommodate us. The hotel offered to find us alternative accommodation close by and offered us a 2 bedroom apartment 10 minutes away however it stated the apartment slept 2 people. Obviously we were not willing to accept this as we had paid for each member of our party to have a bed. The hotel therefore sent us alternative accommodation 20 minutes away that was suitable for 6 people. In addition, they offered to pay for our taxis to and from the wedding venue. We were very understanding and did not kick up a huge fuss however, the taxi company charged us a supplement each journey which we were not warned about. As agreed with the reservations manager, the hotel were to book us a taxi on the evening of the wedding to get us back to our alternative accommodation. When I approached the reservation desk, there was not a soul around. A member of staff from the bar finally arrived at the desk and stated that he would not book us a taxi as the hotel manager did not agree to this. I had the emails as a record of what was agreed and he then stated he would try to book travel for us. During this time, he mentioned that the hotel had overbooked. I explained we were told the room was undergoing refurbishments. He laughed in response to my statement and indicated the hotel had actually overbooked which is why we were moved elsewhere. We waited 3 hours for a taxi to collect us and during this time there was not a staff member in sight. The member of staff who was supposed to be taking care of the matter kept disappearing and when he did return, he was very rude and sexist. He stated I would have to use my ‘lady charm' to ask the taxi driver to do 2 journeys as he could not get a taxi to accommodate 6 and unable to book another taxi. In addition to the evening, we experienced very bad service throughout the day. When served our main meal, a staff member put my friends plate in front of her so abruptly some of the food had fallen off her plate. They did not apologise nor rectify their action. We also asked whether the bar sell espresso martinis. We were told yes however, told ‘probably don't have enough glasses' when asked if we could have 6. A male guest stated he could see sufficient amount of glasses and asked why they were unable to make the drink requested. The lady behind the bar could not provide a reason. The whole weekend was overshadowed by the countless mistakes and problems that the hotel had caused. As a group, we were very disappointed and disheartened that such a momentous occasion had been ruined and caused so much stress. We had 2 members of the group flying from Ireland and 1 other girl coming from York. The reason why we booked to stay on site was to be part of the wedding party and ensure we did not have to think about travel arrangements to and from the venue. Our weekend was truly ruined.

"Great hotel great food great staff!"

5
paulmcgowan, Dumbarton, United Kingdom 16/10/2021

We have just spent 1 week here and loved every second. We haven't been since 2018 and a lot has changed, rooms and reception are alot more modern and fancy looking. Food as always is top class always cooked to perfection, staff are always happy and helpful and always up for a good chat. Pool was always clean and warm which suited our little boy. We always recommend this hotel to everyone and we will be back again and again.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us, we are delighted that you like our changes since your last visit, and found our facilites to clean. We look forward to seeing you again soon.

"Pleasant stay"

5
martynh386, York, United Kingdom 12/10/2021

Stayed for two nights last week, the whole experience was very pleasant and stress free. We had a courtyard room, which was nicely presented and provided everything we needed! Ate in the restaurant both evenings,the menu was varied and a reasonable price, had a few drinks in the antler bar, very nice! All the staff we encountered were very polite and friendly. Really nice hotel in fantastic location, amazing views, would definitely return.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thanks for choosing to stay with us, pleased to read you had such an enjoyable stay and found the team to very polite and friendly. Look forward to seeing you again soon.

"Lovely hotel"

5
Margaret S, County Durham, United Kingdom 11/10/2021

A lovely hotel to stay in if visiting the North east of England. In a quiet location. Rooms were large and well decorated. A good quality cooked breakfast with plenty to choose from. I was staying as a wedding package rate so excellent value for money.

"Excellent Stay"

5
Iallan, Strathaven, United Kingdom 08/10/2021

We stayed at this hotel for two nights. We checked in online and on arrival given our keys. The room was very modern tastefully decorated and the bed superb. Staff couldn't do enough for you and met your requirements. Food was excellent. The prices within the bar and the wine at the dinner table was excellent value especially for a 4 star hotel. A thoroughly enjoyable break.

"4 night DBB stay- a mixed bag of good and bad experiences"

4
P9651OCianl, Leeds, United Kingdom 07/10/2021

Our 4 night stay got off to a bad start as our room for three was not ready for nearly an hour after check in time- even then the room was only made out for two. Disappointingly there was no air conditioning (other than opening the windows), fridge/cooler, personal safe for valuables or internal phone for room service/help or emergencies in the room. It was very much like Fawlty Towers finding the restaurant and main reception- we were puzzled by the endless flights of stairs simply to keep on the same floor only then to descend via the lift or more stairs for access to reception and car park. There was a fire alarm triggered on one night and staff were running round like headless chickens figuring out what to do next- many fellow guests were confused and angry by the lack of information or apology. On the plus side the food in Prego was very good with plenty of choices on the pre paid Table D'Hote menu. The staff were polite, friendly and helpful during very busy meal times. The bedroom had very nice countryside views while the beds were very comfortable, spacious and relaxing allowing several good nights sleep in a peaceful environment. Also the hotel location was nice and central for days out to local attractions such as Durham, Hexham and Derwent reservoir - a hidden gem.

"Fabulous stay in Northumberland "

5
I6296ESkens, Guisborough, United Kingdom 07/10/2021

Probably one of the best hotels we've ever been to, we arrived at the hotel in one of the worst rain storms I've ever seen, but the girl on reception was lovely telling us not to venture out again she was struggling to check us in because of the storm so she said we could go and have some lunch in the bar/restaurant while she sorted our room out

"Leisure facilities cleanliness leaves a lot to be desired"

1
Iloveorlando3, Colchester, United Kingdom 30/09/2021

I'm a member of the leisure facilities here and whilst I can't fault the amenities themselves and the staff who are amazingly friendly, I do feel like housekeeping could do with attention. I'm no prude, a public swimming pool is just that… but the water is murky and with every stride you get long hairs webbed amongst your fingers. Lots of chatter about the amount of hair in the pool. Ladies showers have had an open topped razor left in the shower for 2 days now but no one has moved / discarded it. The sauna could do with a vacuum between the slats of the seat. These are simple basic things that can be easily vastly improved. Please someone take heed and make these facilities worth the money, at the moment they're making me want to cancel my membership.

"2 night stay"

5
rejtownsend, South Shields, United Kingdom 29/09/2021

Room 111 - excellent room, very spacious with a classy decor. Double bed with a very comfortable mattress and choice of different pillow types. The hotel public areas were just as nice as the room, with some classy touches to the decoration. There were two areas to eat, Carter's and Antler bar; both had a varied menu and great service. The included breakfast had a choice of hot and continental which were nice and represented value for money. A greater choice of fruits and cheeses on the continental table would have been better. Spa facilities were ok, but a little dated - could do with a revamp. Overall, a thoroughly enjoyable stay complimented by friendly and courteous staff throughout the hotel. Would definitely stay again.

"Beautiful Hotel."

5
User 26/09/2021

We have just come back after spending 3 nights at the Derwant Manor, it was amazing from start to finish, very friendly staff, food was absolutely amazing, very large portions. Would recommend this hotel too anyone, very pet friendly, my dog Jess loved it. We will be returning that is for sure.

"Relaxing anniversary break"

5
Peter D, Newcastle Upon Tyne, United Kingdom 25/09/2021

Nice clean rooms with good facilities, nice to have a well stocked Tassio coffee machine. God variety for breakfast. Needs better Signs, had to quest which door was reception, ended up going into the Bar and get guidance through the building. No signs for car parking or Leisure facilities But it didn't spoil our stay. Would definitely return for another stay

"Enjoyable"

5
weaster901, Ledston, United Kingdom 24/09/2021

Derwent Manor Hotel is a very excellent hotel to visit with friends and family. The staff are extremely helpful and friendly. The young lady on reception, Courtney, helped us out a lot on our visit. Our breakfast and evening meals were up to a very high standard.

"50th Birthday Treat"

5
User 22/09/2021

We stayed on a B&B&D special for 2 nights. My sister celebrated her 50th on the 18th, so as an extra treat we stayed here for 2 nights. The rooms were very stylish and spacious and clean. The coffee machine was an added bonus. The hotel itself is really lovely and the staff are fantastic, nothing was too much trouble. The food on the special in the prego restaurant is a different menu but plenty of choice and really tasty and well presented. We only used the pool and sauna for an hour but was very refreshing after our few hours atThe Beamish Museum which is only half an hour away. We have had a lovely time staying in this beautiful well presented hotel and hope to return soon. Thankyou to all the staff!!

"Fantastic Wedding Experience"

5
1958Catherine, Widnes, United Kingdom 21/09/2021

Stayed for 2 days for my nieces wedding & every aspect of the stay was amazing. Room was lovey & the customer service from every member of staff was great. And Pippa the wedding coordinator made sure the wedding was perfect.

"Lovely stay!"

4
JIMS2851, Edinburgh, United Kingdom 20/09/2021

We recently enjoyed a 2 night stay at Derwent Manor and were very satisfied with all aspects of the service and facilities on offer. Rooms were stylishly decorated and comfortable. The food and service in Prego were both excellent. There were weddings on both nights of our stay that meant things were perhaps a but livelier than they might normally have been.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to stay with us and for your review of your stay. We are delighted to read that you had a lovely stay with us and that you were very satisifed with all aspects of your stay. We look forward to seeing you again the near future.

"Charming hotel located in stunning countryside"

5
martinhH5865RD, Shrewsbury, United Kingdom 20/09/2021

I have stayed many hundreds of times at this hotel and it just goes from strength to strength. The staff are wonderful, caring, attentive and they make you feel very welcome. There are special rooms for weddings and events, cottages and apartments to rent as well as traditional bedrooms and suites. There is a bar as well as a restaurant and even a sports bar to catch up the football. The outside grounds are spacious with a children's area and a gym and spa centre with a pool, sauna and jacuzzi. Superbly located for visiting retail centres in Gateshead and Newcastle, with a super collection of Roman and Medieval battlefields, castles and museums within a 45 minute drive. I shall undoubtedly be returning here again. This was a working holiday with friends and I cannot think of a better location to explore and relax in this area.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to stay with us once again, its always a pleasure to welcome you to Derwent Manor Hotel. We look forward to seeing you again on your next visit to the area.

"Worst Staff Ever"

1
User 13/09/2021

Dan the bar supervisor and his gang of staff harassed a party of 18 people who had just returned from a funeral to the point we had to leave. Truly appalling treatment - I hope he never comes across someone like him the day he buries a parent. Zero respect, a total lack of compassion and understanding. A modicum of common sense could have resolved this issue in minutes but that was not for Dan who seemed to take pleasure in adding to the distress of my 78 year old mother and the rest of the family. Dan you should be ashamed of yourself but I doubt you are.

"Poor layout, not wheelchair friendly. Noisy "

2
S8166DZjohnp, Lisburn, United Kingdom 06/09/2021

On arrival, it took a while to find the entrance as it was facing away from the carpark and there was no signage pointing to reception. Check in was friendly and efficient. There was surprisingly, a flight of stairs to negotiate to reach the lift. Our room was on the first floor. After reaching the guest wing we had to carry out luggage down 4 flights of 6 steps to reach the bedroom because the hotel is built on a hillside. There were no accessible bedrooms on this floor. We had been driving all day and wanted a quick meal so opted for a bar meal and booked a table at reception. A wedding disco was in progress next to the bar and all the doors were open. It was loud. The bar staff did not know we had booked and had to clean a table for us. The party at the next table had their dog with them. The waiter brought menus and was never seen again, after 20 minutes we gave up and went to try the restaurant on the next floor. After leaving the lift there were more stairs to climb. This floor also had a wedding disco so we gave up and ate the remains of a pack lunch in place of a hotel dinner. It was not the stay I was expecting at a boutique hotel with prices to match. However, the room was spotless, the bed was very comfortable. The bathroom was not very well finished but spotless.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your stay with us. I was sorry that you did not enjoy your stay. Customer feedback is important to us, however I must disagree with elements of your review. We have signage on all of our entrances. Reception sign is in fact 2.4 meters and is fully illimunated. We do have accessible rooms available and as you had not requested one we did not allocate you this room type. We also have full luggage assistance and this would have been provided by our team again if you had requested this. I can see from our hotel resevtaion system that you checked in at 19:53 and my reception team made a further electronic booking for you at 19:54 for your table booking at 20:30, which is the time my bar team sat you. The staff were in the process of cleaning and sanitising your table when you arrived ready for your use. I am sorry that we did not fully explain the ordering procedure to you. We are trying to operate as normal as we can, howver due to covid staffing issueswe are not operating full table service in our bar and lounge area. I apologise if you felt that the noise was excessive from the wedding that was taking place in the Grand Hall on the ground floor adjacent to the bar and lounge area. This was the only wedding that was taking place the and not a second wedding as you incorreclty write in your review. The event on the first floor was in fact a residential photography conference for 30 guests who were having a lecture from local widlife photographers and then proceeding to have dinner. As a hotel we pride ourselves on giving great customer service and if you had highlighted any of the concerns then we would have rectified and immediately put right your factual concerns.

"One night hotel stay"

5
User 06/09/2021

I recently stayed overnight at the hotel with my wife and children, the hotel and all staff were exceptional from the minute we arrived, we were made to feel very welcome which made our stay perfect. We made use of the swimming pool and spa facilities which were immaculate, the night was finished off with a meal in the Prego restaurant which was presented to a very high standard and our children were made to feel very welcome.

"Relaxing stay"

5
User 05/09/2021

The hotel is beautifully presented with friendly, helpful staff who made our stay simply perfect. The food in the Prego restaurant was outstanding and children are made very welcome. Nothing was too much trouble for the staff and our only complaint was our stay wasn't long enough!

"Our Wedding"

5
User 04/09/2021

We finally had our wedding yesterday on our fourth attempt due to covid and we couldn't have asked for a more perfect day. Mainly thanks to Phillipa Lee and her team. She made our day run so smoothly as she was incredibly attentive and helpful. she went above and beyond to make our special day even more special than we could have ever hoped for. Thank you so much from Mick, Amy and Odin Twist

"Beautiful place"

5
User 04/09/2021

We were attending an event at Slaley Hall which was very pricey! Came across Derwent Manor just down the road and what a find! So reasonably priced, rooms were beautifully decorated, had a feel of luxury and attention to detail. Set in a beautiful location to! Staff were so friendly and accommodating. We will definitely be back

"Wedding day and celebrations"

5
alitoon, Washington, United Kingdom 31/08/2021

We had planned to marry at Derwent Manor in October 2020 and due to Covid replanned for May and then eventually for August 2021. Thankfully we could go ahead this time. During that time the hotel did everything they could to reaccomodate us for the date we wanted. We booked in to stay the night before and had a buffet dinner for 33 of our guests in Prego restaurant. Everyone had a lovely night and the food was great. It set us up for the day ahead. On the day everything ran smoothly, guests loved the Allensford Suite which is so pretty with its vaulted ceiling. Garden room for drinks reception and then out into the lovely grounds for pictures. The views are amazing. Lovely meal for our wedding breakfast, piping hot and great service. Nice break and into the party, we had a band and the resident DJ who were both amazing. Lots of people on the dance floor. We stayed in suite 236 which is gorgeous. Gorgeous views and a lovely suite. It is a hard time for the hospitality industry but Derwent Manor should be very proud of the service it offers. We lost a few things (our fault) leaving things around but the hotel found all of them for us. We have stayed several times in the last two years and we will definitely be back to stay again. Well done Derwent Manor team.

"Only an hour away from home but we will be back."

5
User 30/08/2021

2 nights spent as a weekend break with much loved people we haven't seen for some time. A gem of a hotel. Excellent room, spotlessly clean, great food and spa facilities all matched by friendly, helpful and courteous service. We loved Derwent Manor, will look forward to going back and wouldn't hesitate to recommend it to anyone.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are delighted that you had such an enjoyable stay with us and that you found our rooms spotlessly clean and our staff helpful and courteous. We look forward to welcoming you again soon to Derwent Manor

"Birthday visit"

5
User 23/08/2021

We booked a family room to visit for my wife's birthday. Nice room, spacious for the 3 of us, clean and very comfortable. The restaurant offers a good selection of meals and the a la carte menu is good. We sat in a section where we could see the open kitchen and all that was going on, which was good to see. My daughter enjoyed the pool which was quite warm and ideal for kids. Overall a great visit.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are delighted that you had such an enjoyable stay with us and that you found our rooms clean and you also enjoyed dining with us in Prego Restaurant. We look forward to welcoming you again soon to Derwent Manor

"Family stay, lots to do, free car charging, vegan and GF food options "

4
User 23/08/2021

Great hotel for stay with kids. My girls are 5 and 7 and loved the play park outside, and they spent ages in the pool. We went after 18:30 and pretty much had the pool to ourselves, and as neither of them can swim properly I felt they were really safe as there were graduated steps into the water. We ordered room service which was very exciting for them, and they loved the biscoff Sundae. The beds are the comfiest I've stayed in for a very long time. Room was clean, great size (we had two doubles), loads of channels on the telly which the kids loved. Breakfast was great - fried bread! Been yonks since I had that! And they had gluten free cereal options which was great to see. When we ordered room service I ordered a vegan main and dessert and both were really tasty. The hotel caters for everyone, they had soy milk when I asked too. Staff are really friendly and helpful, I tried to tip the lass who brought the huge room service tray but she insisted I put my money away. She was so lovely. Bonus for me - I charged my electric car for free and the parking was right outside the front door! All in all, great value and my kids just loved it and felt like a real little holiday for them.

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are delighted that you had such an enjoyable stay with us and that you found our beds to be comfiest you have slept in and that you were able to charge your car using our charging points. We look forward to welcoming you again soon to Derwent Manor

"Had a fabulous time at Derwent Manor!"

5
User 22/08/2021

We stayed one night in Derwent Manor and i cannot fault anything about it! The room we stayed in was absolutely beautiful, the bed was so comfortable, the food was delicious & the staff were very warm and welcoming - will definitely be returning!

KEITH DONKIN, Other at Derwent Manor Hotel, BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are delighted that you had such an enjoyable stay with us and that you found our rooms beautiful and our staff warm and welcoming. We look forward to welcoming you again soon to Derwent Manor

"Oh Dear!"

1
User 22/08/2021

Booked for Sunday Lunch at 1pm. Arrived in good time, was seated straight away and ordered two diet Cokes. So far, so good. Cokes arrived and our dinner orders placed. After about 10 minutes our starters arrived. Both were OK. Then we waited. And waited. And waited. Finally I told my husband to go up and get his carvery, as my Sea Bass couldn't be much longer. Back he came, the plates still hadn't been cleared from our starters, so I piled them together, to make more room. By the time my husband had finished, my sea bass still hadn't arrived. The young man next to us told the staff to cancel his starter, as they couldn't wait any longer and off they went. Finally after another prompt, my Sea Bass arrived. 2 small fillets and a garnish of watercress. That's it. My grandson could have eaten more. When my husband went to pay, they did take the price of the sea bass off, due to our long wait. We didn't bother with pudding, as we'd probably be still there! So disappointed. I came home and had a cheese sandwich.

"Impressive exterior and Interior and lovely staff, but ………."

4
Marilyn Y, Edinburgh, United Kingdom 22/08/2021

We spent two nights at this hotel during a mini tour of the Northumberland area. The exterior and interior of the building is certainly very impressive, but there were a few failings regarding the restaurant. The drive up to the hotel is also impressive and there is plenty of parking. Check-in was effortless and the reception staff were very friendly and efficient. We had a lovely twin room (No. 120) which had two large beds and a nice view. There were chairs, a desk, lamps, alarm clock and tea/coffee making facilities, but no water. There was a kettle and a coffee machine, but we just could not get the coffee machine to work at all so just used the kettle. There were large looking wardrobes with sliding doors, one of which was mirrored. However, the wardrobes were extremely narrow, so not a lot of space for hanging clothes, and one part of the wardrobe where hangers were, is being used as storage for the ironing table. There was an iron and an electric fan heater on one of the high shelves and a hairdryer was also provided. There was a large TV. There was a large wet room bathroom with shower and grab rails along with a fold-down stool for those not so able. Toiletries were provided. The toilet itself was ultra-modern, with extra facilities that you could operate with a remote control. The mirror above the sink though appeared a little dull as if it was a tinted mirror, and my husband said that it wasn't particularly good for shaving. I found the door to the bathroom a bit odd as it was constructed of glass, mainly frosted, but with clear spaces so you could see straight in. It was also a sliding door which didn't actually fill the space as it was too short, and if you slid it over too much the glass panel came out of the grooved metal keeper on the floor. This is maybe just a personal view – it was certainly in-keeping with the décor of the room, but I don't like glass doors for bathrooms. Now we come to the dining part where there seemed to be a few problems. We had paid for dinner, bed and breakfast which was served in the Prego Restaurant. The menu was a little restricted, but I think this was because we had pre-paid for our dinner. The first thing I noticed was that the glasses on the table were not clean. It was as if they hadn't been cleaned properly in the dishwasher as you could clearly see water marks on all of the glasses along with traces of lipstick on one of the wine glasses. Looking round the tables, I could see that all the glasses on all of the tables were the same. I took my napkin and polished our glasses to clean them prior to our wine being delivered to the table. As our meal progressed, I could see that the couple at the table next to us were not at all pleased as they had been waiting a long time for their sweet course to be delivered. They complained bitterly to the manager and I also mentioned about the dirty glasses. We were given a profuse apology and were offered, and accepted, a drink from the bar as compensation, which was very welcome. I have to say that in general the service appeared to be a little haphazard and I heard other guests complaining about having to wait. The next morning at breakfast, which is also served in the Prego Restaurant, tea/coffee was served at the table and it was a self-service buffet for hot food. There was also a table with cereal, juice etc. The toast machine is situated adjacent to the hot food area, so it's a bit tight for space when busy. The bread was still in its plastic bags, and I took two slices out of a bag and placed them in the toast machine. However, when the bread came out of the machine, I noticed that both slices had mould patches. I checked all of the other bags in the bread basket and was horrified to find that the sell by date tags were all showing as 27th July – I was there on the 11th August!!! I pointed this out to one of the waitresses and she seemed just as horrified as I was! Fresh bread (at least I hope it was) was then brought out as a replacement. Dinner that night was most entertaining as I was watching what was happening in the kitchen. The poor chef seemed way out of his depth until more staff suddenly appeared. The service again was pretty haphazard and I watched as time after time food seemed to be backing up on the pass and I heard a waitress ask for food for a table that had been waiting an hour, and other food was brought back because it was cold. Our starters sat on the pass for a full ten minutes before it was brought to us. I actually thought about going to collect it myself! I saw other plates of food also sit there for ten to fifteen minutes before it was taken to a table. At least the glasses on the table this time were cleaner – not 100% sparkling, but better than they had been the night before! Next morning at breakfast, there was bread in the basket for toast, but no tongs!! People were just handling the uncovered bread, which is not in any way hygienic! I had to ask a waitress to rectify this which was done immediately. All in all, however, we had a good stay. The hotel itself was nice, the beds were comfortable, the waiting and bar staff were lovely and the receptionists were first class. It's just a shame that the restaurant let the hotel down on this occasion. I would have given five stars had that not been the case. Would I go back? Yes, I probably would in the hope that the restaurant service was better.

"Super room let down by small details"

3
MovingTarget64, London, United Kingdom 15/08/2021

We were booked into the “top turret” room which is enormous, with 180-degree views of the nice grounds, a gigantic and very snuggly bed, and huge bathroom with stand-alone metal bath and retro toilet. The under-bed lighting was an unusual touch. A few annoying details - loose taps in the bathroom, long black hair on the chair in front of the mirror, and sawdust on the landing outside. We had dinner in the bar. The usual Brexit-related shortages limited the menu so eventually we picked the mushroom stroganoff, which was more like spicy mushroom soup. Service was slow due to a wedding on, with wedding guests requiring bar service. I would single out new bar manager Lianne for providing helpful and friendly service while obviously under pressure from the sheer number of guests. We would return, hopefully without a wedding on next time so as to be able to take more time to enjoy the extensive facilities.

"A lively hotel"

4
User 14/08/2021

Fantastic staff, beautiful setting, luxurious feel, big hotel. However I can't say it matched the price point due to a few problems we encountered. Mostly due to being over booked when a wedding was also on and therefore understaffed and very busy and we didn't receive the service we felt we paid for. Definitely recommend for dog owners though, they were made very welcome. In conclusion good for families with young children or with groups of friends but not a 'boutique' experience that we were expecting.

"Fabulous venue"

5
User 13/08/2021

Fantastic venue. Like most places of late, obvious staffing issues, but I am sure this will be remedied. Spoke to a lovley lady behind the bar, Leanne. made us feel very welcome, she showed geniuine interest on how our day had been. can't wait to come back. Well done DM.

"A great overnight getaway."

5
TBPB27, Middlesbrough, United Kingdom 13/08/2021

Pleasant welcoming staff. Waitresses very professional. Lovely fresh food. All decor upgraded to a fab standard. Stayed here a few times and always loved it. Unfortunately we stayed in the chalet room and the room above needs the floorboards sorting. Every move was noisy. It was left with the staff and they were noting this.

"Like a person who needs therapy....all seems well from the outside but the inside is far from it."

2
User 06/08/2021

Stayed here for a wedding. Older woman on reception was rude & abrupt. Asked for an early check-in, 'no' was the only reply. Room 306 in courtyard was dingy, tight & dark. Beetles and spiders in the bathroom (yes it sometimes can't be helped but considering the room was just cleaned, & as someone who hates spiders, I expect them to be removed). Bed wasn't comfortable, but the worst issue was being able to hear EVERYTHING. Doors opening and closing all around the building and whenever the people in the room above me mobilised, the floorboards would creak like an OAP's bones, waking me up in the night. £112 for 1 night & 4 hours sleep. Wouldn't stay again.

"Excellent Sunday lunch"

5
MarieSunderland, Sunderland, United Kingdom 01/08/2021

I have just returned from Derwent Manor with my family as we went for Sunday lunch. What a fabulous hotel. We had the carvery and the food was delicious the quality of the meat and vegetables was excellent staff were very attentive also friendly. I would definitely return

"Birthday treat."

5
merlot12, Scunthorpe, United Kingdom 01/08/2021

Lovely stay, food in Prego was excellent as was Jasmine our waitress. She really made my husband's birthday memorable. Pillows were too firm for me but other than nice room. Would prefer toast to be served at table at breakfast as the waiting was too long and breakfast was getting cold. Our 2nd visit and was better than first so we will be back.

"Pleasant Stay"

3
742mars, Leeds, United Kingdom 31/07/2021

We stayed for 2 nights on 25 and 26 July, dinner B&B. The room was modern and a good size. The only problem was the wash basin which is too small for the tap design. If you turn the tap on too fully you will get completely soaked, as I did!! The bed was comfortable and it was nice to have a choice of pillows. The evening meals were limited in choice but enjoyable nonetheless. We were sat on a table next to another couple and it was an amazing coincidence that it was both husbands' birthdays! A special mention to Jasmine who was so lovely and even brought us all a complimentary celebratory glass of bubbles!! The breakfasts were ok but it was surprising to see so many people not wearing masks around the hotel or when not eating in the restaurant. Overall, we had a pleasant Stay and we were pleased we booked it.

"Nice location, a bit overpriced."

3
Sharon M, Birkenhead, United Kingdom 30/07/2021

This is a nice hotel but I feel it could be even better. Communal areas needed a better clean, such as corridor carpets etc. Food in the bar was excellent and very good value. Pool and gym are way too small for the size of the hotel especially during Covid19.

"Wedding stay"

5
User 29/07/2021

I was staying over for a wedding, there was over 35 of us! Some staff where very blunt and did not wan to know when we had something to say, Really not happy with the staff at this place but overall the hotel is beautiful

"Perfect break away"

5
User 28/07/2021

We have just checked out after a 2 night stay at this lovely hotel. We were very impressed with every aspect of our break. The room was lovely, very tastefully decorated and spotlessly clean with amazingly comfortable beds. Great shower in a nice bathroom. Food in the restaurant was gorgeous. My partner is vegan and there was plenty of choice which is quite unusual. Staff were all friendly and extremely helpful. A credit to the hotel. We used the pool and jacuzzi to help relax at the end of our day after a drive out to Hexham, Blanchland etc and it was a great way to switch off. I would definitely recommend this hotel to anyone wanting a break away in lovely surroundings. Can't wait to return.

"Derwent Manor or Fawlty Towers"

3
kenrob999, Edinburgh, United Kingdom 28/07/2021

Initially we booked a 2 bed apartment for 3 women for a wedding dress fitting nearby. As result of pandemic, wedding postponed, but as hotel non refundable wife and I decided to go and have couple of nights away. Prior to our trip we were contacted by the wedding coordinator to say there had been an issue and our room wasn't available. To be fair they sourced an Airbnb flat nearby, which looked nice, rather than just cancel the booking. When coordinator realised that party was now just wife and myself she said that was easier as they had a mini-suite we could have and they would comp us our dinner one night. They asked us if we would prefer bar or restaurant for dinner. We chose bar. So far so good. So we set off on Friday after work and arrived around 19:30. Tried to check in to be told we didn't have a booking. So while wife was looking for the email from coordinator to say we had a booking another member of staff, Nicola, arrived and knew about us and said we did have a booking ( I cannot mention enough how good Nicola was throughout this comedy of errors). So we were told our room was ready and one staff member was going to put our pre ordered bottle of Prosecco in room and check room was ok. We did think this was a little strange but didn't question it. Staff member returned shortly, still with Prosecco in hand and had a brief but rather tense looking conversation with Nicola. Nicola apologised to us again and said we should go to the bar and she comp'd us a drink to let her get our room sorted. To do this she asked another member of staff ( young guy) to go round and tell the person running bar we had to have a drink on the house, when we ordered drinks no one at bar knew about them being free, so I had to pay. Finished drinks and we were getting close to time we had pre booked table for dinner. So I wandered round to reception and said should we go get our meal and they could let us know what room we were in when we had finished dinner. Nicola again apologised said that would be great she would get it sorted and get our case taken to room and come find us to give us key. So off we went and had dinner, again due to pandemic when eating in bar you need to order and pay by a third part app. So we did this, just finished main course (food was nice) and Nicola appeared. Seems someone was in the mini-suite we should have been in. So we were now being put in a premier/superior room in hotel. We said ok but explained we had to pay for our comp'd drink. As it was paid through app she couldn't refund but got us another drink each and said she had upgraded our comp meal to the restaurant. Nicola also refunded one night of our stay for the hassle we'd had. If there was an award for Best Customer Service at the Derwent Manor, Nicola would win it, hands down! Breakfast next day all good with no drama, meal at night bit of a different story. Shown our seats and told meal was comp'd but we had to pay for our own drink. Starters all good. Wife chose lasagna for main - served in pasta bowl with possibly one sheet of pasta pretty much no béchamel sauce and meat sauce tasted more like tomato and mince with cheese grated over it. Very disappointing so she left it. Mine was even funnier, read menu and landed on pork medallions with baked apple. So this is probably my fault too but think our server should at the very least checked with me. When my meal arrived on my plate was three medallions (over cooked) and a baked apple. That was it, no veg or carbs. When I looked at menu again when picking sweet all other mains came with carbs and veg for some reason mine didn't and if I wanted them £4.25 each for veg and potatoes! So still both hungry as wife pretty much only had starter and while I faired bit better I was only three pork medallions ahead. So she picked tiramisu I went for Panna cotta with berry jam. So my panna cotta had way too much gelatine and there was no sign of berry jam did have some fresh berries though, didn't finish this as not great. Though again I faired better than wife. When she put her fork through tiramisu clear liquid flowed out. I asked if it was a coffee liqueur ( I hate coffee so wouldn't even try it) she said she thought it was water as it pretty much washed any taste away. So didn't eat any of it. Did think it was odd that despite fact we left most of our meals on plate no server asked if everything was ok. Honestly wasn't very impressed with serving staff at all. They weren't rude just seemed disinterested and did not give particularly good customer service. Also on the less than stellar service while our room was serviced, bed made and bathroom tidied. Drinks glasses were left and tea and milk were not replenished. I drink a lot of tea so was not best pleased. While meal debacle was ongoing noticed that couple sitting next to us were given a different menu which had far more/better choice and their menus had different heading on top. So looks like the whole hotel was sorry they screwed up our booking not once but twice they weren't really that sorry as we were given a restricted menu ( suspect it's the dinner bed and breakfast menu) and we had to pay for our own drinks. While we were there we seen at least two possibly three weddings going on. Suspect to secure weddings they had to give them the appartments we had booked and that's why wedding coordinator was one who initially contacted us to tell us we couldn't get what we booked. All in all a shame as looks like nice hotel in lovely grounds and my wife et all will be back in the area for wedding dress fitting as looks like we can have wedding now. Fairly sure she will not book this hotel though as, despite the Herculean efforts of Nicola to sort it out, unfortunately she alone cannot make up for the poor service elsewhere throughout the hotel.

"Perfect Night Away"

5
User 27/07/2021

Stayed here for one night, we chose the bed and breakfast option. The room exceeded our expectations it was clean and cosy and had everything you would need. We used the swimming pool and gym and were very happy with all of the facilities available. The staff were professional and very friendly. We decided to stay for an evening meal and the experience from beginning to end was exceptional. Quality of the food was amazing. I certainly will be returning for another night away.

"Room cleanliness and poor quality food in bar and also at breakfast"

2
User 27/07/2021

Cobwebs in room. Big cobwebs hanging from curtains. Lamp and ceilings. Bathroom smelt if urine. Cooked breakfast is buffet style not cooked to order. Sausages are cheap and cremated bacon looked raw. Really poor quality. No mushrooms. The continental looked better. The coffee is cheap instant served in a pot. I expected better. The food in the bar was not much better. Under cooked batter in fish overcooked chips. Had better freshly cooked ingredients at independent hotels. Staff were all v friendly and helpful.

"Lovely hotel in great location"

5
BinnsyUk, Whitworth, United Kingdom 23/07/2021

Really enjoyed our stay at this hotel. Room was absolutely amazing. Food is really good whether .Prego restaurant or bar snacks. Public rooms lovely, well appointed, spotlessly clean. Nice pool. Great place for a wedding or social event. A couple of minor glitches for us but nothing to put us off booking again.

"Great location"

4
McTours-Ltd, Boltana, Spain 22/07/2021

Derwent Manor is well placed to access several places of interest around Northumberland. The hotel is spacious and the rooms generosly proportioned. It makes a great spot for a quiet and relaxing break.

"Lovely Hotel with great location"

4
tlhughes2021, Newcastle upon Tyne, United Kingdom 20/07/2021

Stayed here for 1 night for hubbys birthday. Lovely comfortable in executive room with huge bed, just the pillows were quite hard for us and there were no choice. Lovely views. Great decor and furnishings. Bathrobes and slippers. Nice gesture with big box of chocolates and bottle of wine for hubbys birthday. Lovely outside bar area. Evening meal in Prego. Did delicious and good friendly service. Even have hubby a cheesecake for his birthday. Drinks after meal on patio under pergola which just finished a lovely evening. Breakfast in Prego, got and cold buffet now returned because it was freedom Day. Lots of choice and good food. Quite hot in restaurant as heatwave and no air conditioning. Other than that we had a lovely stay and definitely be back.

"Brilliant hotel at a bargain price"

5
User 19/07/2021

This was a cheap hotel at the start of our tour of the uk. We were so pleasantly surprised at how nice it was! And so far it has blown many of the more expensive hotels out of the water in terms of bedroom quality. Only comment was the food didn't match the bedroom quality. I wouldn't eat here again. Also don't get me started on the scrambled egg - definitely not freshly made scrambled eggs. We will definitely come back to stay in the rooms again in future.

"Canny Sunday Lunch"

4
AVoiceofExperience, Newcastle upon Tyne, United Kingdom 18/07/2021

So we were heading back down the A68 and felt hungry so phoned ahead on the off chance. Young lad said he would book us in but clearly didn't as when we got there, they were ready to turn us away. Showed the call details on my phone from earlier and we were given the benefit of doubt. Good on them eh! We followed the directions across the room and up the stair to a Dining Room and credit where due, the refurb work they have done is good and the place has a nice feel about it again. Nice soup, but very very little of it was flowed by a nice turkey dinner which was accompanied by well cooked and presented veg followed by Eaton Mess for pud. Have to say we enjoyed it and will be back.

"Fabulous! Wish we'd stayed longer"

5
ukwlb, Wellingborough, United Kingdom 04/07/2021

This hotel is really conveniently located for visiting family in the area. The last time we stayed, it was tired, in need of some TLC and feeling a bit down at heel, but comfy. We booked a room here for this time just expecting it to still be drab but comfortable. How wrong we were! Total makeover and glow up, it is far more luxurious but still has the friendly welcoming staff. Also now has the addition of an outdoor bar restaurant area. And it's dog friendly. Breakfast was served quickly and was delicious. We will be back.

"Great stay in beautiful surroundings"

5
User 04/07/2021

We really enjoyed our trip with two adults and 4 children, the reception and house keeping staff were lovey. The pool was well maintained and a bonus with a sauna, the hotel was a high standard and the surroundings were beautiful.

"Fantastic hotel"

5
JFT4, Durham, United Kingdom 02/07/2021

Beautiful hotel in gorgeous surroundings. The bar , restaurant and staff were amazing. We've stayed in the hotel previously the room was lovely this time we stayed in a courtyard room very spacious and lovely decor.Breakfast was perfect and we ate in the bar lovely menu and were looked after by lovely staff Lily -Jo , Devon &Mary we will definitely go back also the Spar is lovely x

"Hit and miss"

3
User 30/06/2021

I shall start with the bad finish with the good . First there are no signs for parking and no clue where reception is we had to ask around then others were asking us needs sorting. The food.. we were on a dinner BB deal we had to order from a separate poor menu an allowance of 31.50 . Sirloin on normal menu was 18.50 I had to pay an extra 8.95 why ?? Greedy not good second nite pizza made fresh u think yummy was disgusting soggy overloaded with bland tomato base little cheese yuck burnt chips charged an extra 4 £ all sent back but still charged don't eat in prego the food is bland and tasteless. The good.. standard double was lovely super size bed lovely shower comfy bed all amazing . Pool and spa also lovely make sure u book a slot tho . Breakfast was yummy only food worth eating very good . Evening service was slow and waitress was rude . Morning crew and reception were lovely so I can only give a 3 star for this reason .

"Wedding reception/meal"

5
866judes, Consett, United Kingdom 29/06/2021

We stayed 2 nights when we were getting married. We were married at Durham Registry and returned here for a meal with family. There was 22 of us and the service was fantastic. They made our day extremely special even though we married else where. We had a 3 course meal the night before which, along with breakfast was included in out room rate. The choice was excellent. There was a bottle of wine in our room and it was a nice touch with the robes, slippers and a tassie coffee machine. All of the staff were polite and the service was excellent throughout our stay. Kayleigh stood out above others, making sure we had everything we needed to make our day perfect. She is an asset. We only live 5mins away from this hotel but we stay regularly because of the food, location, fabulous rooms and the leisure facilities are just a nice added bonus. We can't wait to be back in September

"short family break"

5
jillyhop87, Newcastle upon Tyne, United Kingdom 27/06/2021

Lovely hotel, great friendly staff. They really went out their way to make us comfortable. Fantastic value on the dinner bed and breakfast deal. Cleanliness of the rooms 10/10. Pool was so warm and enjoyable! Can't wait to return. Thanks!!

"Excellent hotel, comfortable rooms"

5
Sandra M, Stevenage 26/06/2021

Parking near to hotel, good reception area with helpful and friendly staff, very comfortable room with 2 double beds. Nice bathroom but could be an issue for people with mobility problems as it was difficult to get into bath for a shower. Great breakfast. Lovel views over countryside. Lots of places to go walking. Visit Corbidge, recommend the Black Bull for food and the shoe shop near it for ladies .

"Perfect little getaway"

5
Bubbles73uk, Weedon Bec, United Kingdom 25/06/2021

I had an amazing little 4 night solo get away. Thoroughly enjoyed the lovely food and my room was lovely - elegant, spacious, clean & well equipped, with a comfortable bed, & stunning views over the countryside. The staff are absolutely first class - helpful and very professional - they work so hard! The surrounding grounds are stunning - 20 acres of Northumberland countryside overlooking the Derwent Valley. Would definitely stay again!

"Another Amazing Stay..."

5
User 25/06/2021

We can not recommend Derwent Manor enough. The staff are second to none, so helpful and professional. The food, where do we start? Absolutely beautiful. The rooms are unbelievable...the decor is exquisite, well equipped and the beds are the most comfortable ever! The surrounding grouds are so beautiful and picturesque. We can not wait to book up again...

"Great hotel great staff"

5
User 23/06/2021

Myself and a couple of friends decided to visit this hotel for a sociable night. Everything was fabulous, the food, service, and beautiful hotel was absolutely top notch. We were had a thoroughly enjoyable evening despite an utterly obnoxious customer who seemed determined to upset the poor hardworking staff. The staff however coped with the situation perfectly, and the Manager couldn't have been more professional or accommodating. There is absolutely no pleasing some folk! Well done Derwent Manor. First class establishment and first class staff.

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us. I am delighted that you feel we have a "great hotel, great staff" Your very kind comments regarding other customers are greatly appreciated. We look forward to welcoming you again very soon.

"Clean, well presented and friendly staff"

5
jasonfI8438OB, Manchester, United Kingdom 21/06/2021

Gorgeous clean and tidy rooms. Brilliantly presented and comfortable. Really enjoyed our stay would highly recommend. Good location, easily accessible. We stayed 2 nights at a very reasonable rate. Staff were friendly and really helpful.Will definitely be visiting again. Thank you

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us, we are delighted that you enjoyed your two night stay with us. I will pass all of your kind comments to the team and we look forward to welcoming you to Derwent Manor Hotel again in the near future.

"Great stay"

5
User 21/06/2021

It's in a great location, hotel is to a high standard and the staff are great. The restaurant is fab with nice food. Decor is to a high standard throughout. Enjoy the friendly atmosphere and it is definitely a place to unwind. Nice to relax in the bar with a chilled glass of wine

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank your for reviewing your stay and for choosing to stay with us. We are thrilled you had a "Great Stay" and found the restaurant to be fab with great decor throughout the hotel. We can't wait to see you again soon.

"Lovely hotel"

4
nicgreen76, Darlington, United Kingdom 12/06/2021

This is a lovely hotel hotel and decorated very taste fully. Our room was very nice and spacious. Staff very welcoming, friendly and helpful. There is a pool but we didn't use these facilities. The bar was nice and there a good offer on cocktails which is unusual for hotels. The only criticism i could find was the service in the restaurant was very slow. We had to wait a long time but they took some money off our bill to compensate. The food was very nice when it arrived. Also breakfast was very slow too. I would definitely recommend this hotel.

"One of the nicest hotels we have stayed in"

5
samw162021, Kingston-upon-Hull, United Kingdom 10/06/2021

Very enjoyable stay would definitely recommend a stay to friends at this hotel staff very helpful and friendly meals were very nice and a good selection of choice location of hotel was very picturesque

"Peaceful and relaxing"

4
gypsieholly, North Shields, United Kingdom 07/06/2021

Had another lovely stay at Derwent Manor. Large room, gorgeous view and amazing bed. Everything you need for a lovely stress free getaway. Jacuzzi and pool lovely and clean as are the rooms. I would recommend this hotel, its in beautiful grounds

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I am pleased to read that you had another lovely stay with us and found all of our areas lovely and clean. We look forward to seeing you again very soon.

"Always a lovely visit"

5
Jet12508073566, Consett, United Kingdom 06/06/2021

I've never had a a bad experience here. We keep coming back again and again because we love it! The outside area is lovely and the weathers been perfect for some drinks in the sun. The food is beautiful and reasonably priced! Always have great service from staff, and everyone is very polite and friendly.

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, delighted you had such an enjoyable visit to us and that you continue to come back to us. We look forward to seeing you very soon.

"Lovely night away"

4
Kate6745, Pontefract, United Kingdom 05/06/2021

Room 111 is an amazing suite, lots of space. With the lovely weather and a nice big room it almost felt like we were abroad! Really enjoyed our stay we will definitely be returning. A lovely night away to just relax and do nothing!

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest thanks you for your review, delighted you had such a "lovely nightaway" We can't wait to welcome you again

"Lovely!"

5
User 04/06/2021

This hotel is beautifully decorated. We had 2 full size double beds in our room with a lovely view. The pool and fitness suite are lovely. Food in the bar is lovely and the hotel staff were very attentive. We will definitely be returning.

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review and choosing to stay with us, delighted that you found the room to be beautifully decorated and that the food was lovely and our stafff were attentive. We look forward to seeing you again soon.

"Good but could be better"

4
User 04/06/2021

Check in was poor room not ready at check in time had to wait 50 mins , ate in restaurant in evening food excellent , staff fab , kitchen service time appalling , 3 hrs to be served evening meal was the same for others we spoke to, lovely hotel just needs tweaks

"Dropped in for a drink"

4
987carolinet, Bridgend, United Kingdom 02/06/2021

Have always wanted to see and wasn't disappointment called in for detail on accommodation and to see if good place for a cheeky weekend away. Would say YES although staff were very disorganised thought this was due to the unexpected volume of people having been a bank holiday were busy at bar and in restaurants but looked clean and food looked delicious so will give it a go Afternoon teas we discovered when home and looked up online so staff/manager get your act together and offer TELL us what you DO no point in hiding it is there ??

"Parents 40th Wedding Anniversary"

5
D908GMemmad, Sunderland, United Kingdom 01/06/2021

An excellent hotel with amazing staff. We had an overnight dbb stay for my parents 40th wedding anniversary. We all had a fantastic time. Food was beautiful, staff are so efficient and friendly, and the surroundings were stunning. We spent most of our time in the courtyard in the sun enjoying a few drinks. We all as a family love this place and can't wait to return for my 40th. Thankyou!!

"Poor food, poor service."

1
dwvns, West midlands 31/05/2021

We ate at Prego on Sunday. The waiting staff didn't seem to understand simple instructions, bringing us incorrect items again and again. The sunday roast dinner plates were grossly overfilled, disgusting. The pasta was also horrible. The waiting staff wouldn't let us order pizza, even though the oven was right next to us and in use for the other restaurant down stairs (Rules are Rules). Weird glasses on the table that don't stand up straight... so unnecessarily silly. Such a shame when the location and buildings are so nice.

"Meal only"

2
User 27/05/2021

Booked in for a meal for me and my wife I wish we hadn't bothered the food was ok but the service was apauling When we orderd desert we both asked for cheese cake one came with a scoop of ice cream one without little did I know I'd be charged an extra £1.50 for a tiny scoop of ice cream I never orderd in first place the waitress said it was different to the other cheese cake as one was off the early bird menu and one was from main menu I also had a fork for my starter which was bent and should have been binned when I mentioned it to the waitress she just laughed Any way I paid the bill I mentioned it to the lad on front of house who said he'd like the manager to ring me I wasn't fussed but he insisted so I give my number and still never received a call so I will make sure our friend and anyone I speak to ref meals in this area to avoid I will never set foot in this place again

"Meal for two"

5
User 27/05/2021

After an unfortunate experience last week we were invited in for a complimentary meal. Donna met us and looked after us all evening. The food was excellent, steaks were cooked to perfection. The whole experience was superb, we couldn't fault any part of this. The food and service were first class....I would heartily recommend the fillet steak surf n turf. We have dined in some fabulous restaurants around the world and this was as good as any of them. Thanks for a wonderful evening.

"Stunning location, beautiful decor and excellent service"

5
User 26/05/2021

My company recently hosted some 10 day training courses at Derwent Manor. In order to be able to comply with Covid safety recommendations we needed a residential course to maintain a covid-secure educational bubble. The hotel staff, without exception, were polite, professional and willing to listen to and meet all of the demands we made of them. Beautifully decorated throughout in both communal areas and the private bedrooms, there is an attention to detail and exceptionally high standards, which ensure all guests feel welcome and appreciated. On every one of our courses that we hosted here, our students were all impressed with the location, food, atmosphere and standard of service. Many of whom will return to the hotel with their families at a later date. Thank you Derwent Manor Hotel, please pass on our sincere thanks to every member of staff who helped to make our stays pleasant experiences.

"Amazing! If I could rate this higher than the highest I would...."

5
Melanielucy, London, United Kingdom 20/05/2021

I stayed at the Derwent Manor for one night due to work. I have stayed in many places over the years but this has to be one of the best. Immaculate, efficient, friendly and simply indulgent! The staff were super efficient and very personable. The room was so very indulgent. Beds ultra clean and comfortable, impeccable. Room service superb. I cant wait to stay here again, although I was working it felt as if i was on a mini vacation! thank you Derwent Manor.

"Breakfast "

5
I3698WLchrisr, Prudhoe, United Kingdom 15/05/2021

Myself and my girlfriend called in for breakfast. We were made to feel very welcome by the waiter and chose a great outdoor table. Quick and straight forward system for ordering food. We both really enjoyed our breakfast and drinks. Outdoor music was perfect for a summer morning. We can't wait to come back !

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Hi Chris Pleased you had such a great experience whilst having breakfast with us. Our outdoor terrace really is a great place for food and drinks. I'm really pleased that you enjoyed your food and drinks and that our staff made you feel welcome. Delighted that you found the vibe perfect for a summer morning. We can't wait to welcome you back.

"Excellent customer service and food"

5
RobbieLammas94, Chatham, United Kingdom 10/05/2021

Stayed 7 nights for work. Staff are exceptionally polite, especially Mary and hotel manager. Food is excellent. Rooms just need to be updated to be 4.5/5 star. WiFi needs strengthening - perfect for holiday social media, not good enough for work zoom calls.

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing to stay with us here at Derwent Manor Hotel whilst working in the area. I am delighted to read that you had such an enjoyable stay with us. I will pass your comments to all of our team who you found to be exceptionally polite. Due to covid restrictions some of our soft furnishings and decorative items have been removed from the rooms to comply with covid rules. As we move from those restrictions, our bed cushions, throws, telephones, docking stations are being put back into our bedrooms, these additional features certainly ensure our rooms are to a 4.5/5 star standard. As I write our broadband has been upgraded today to a dedicated broadband line for our hotel use, this gives us a huge 1gb/1gb of broadband dedicated to the sole use of our hotel and guests. Your feedback is greatly appreciated and it helps us to continually evaluate and improve our service to ensure we create a superior stay experience for all of our valued guests, which we are extremely proud of. We look forward to welcoming you in the near future when you are working in the area again.

"Birthday weekend break"

4
User 27/04/2021

A very enjoyable stay the staff were exceptional nothing was to much trouble.The hotel is in a beautifull location with lovely walks within easy reach. the swimming pool a bonus in which to relax after your walk.We stayed in one of the cottages with having the children and we are looking forward to a return visit soon

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing to stay with us here at Derwent Manor Boutique Hotel. We are delighted you had a good stay with us. We all look forward to welcoming you again soon.

"First trip after lockdown "

5
User 24/04/2021

I can honestly say this place is a amazing! Standards are so high and staff really look after you! Ellie and Mary are a real credit. We are currently staying at the willow cottage. Lush place! Nice pint! In fact ALL staff are amazing and don't get credit where credit is due! I'm annoyed at some of comments waiting etc! The guys are trying their best during these uncertain and difficult times! Support these guys! Help them do their job!

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing to stay with us here at Derwent Manor Boutique Hotel. We are delighted you had a good stay with us. We all look forward to welcoming you again soon.

"Antler bar"

1
redparrot1967, Wakefield, United Kingdom 23/04/2021

Had to wait over an hour, we were not told of the delay, being diabetic this kind of info I need to know. When asked about the meal we were told " you can see we are very busy" I understand that but over subscribing to a point where customer expectations are not met is pure greed. Food was OK but 75 minute wait for a pizza, fish and chips and a burger is not customer service. 5* prices, service station quality. Bad attitude from the staff member, adequate food, long wait. Not a good evening.

linda anne wrout, Owner at Derwent Manor Hotel, responded to this review
My apologies that you had to wait for your food, your comments regarding this are factual, however I take great exception at your other defamatory comments about me and my hotel, you don't know me or anything about us at Derwent Manor and your false allegations are written about me and my business even after my staff have contacted you to apologise and offer to recompense you for your long wait for food. I have reported your defamatory comments to Trip Advisor and should you this false review remain in the public domain I will seek legal advice from my lawyer. Linda WROUT Owner

"Antler bar"

3
Paul B, London, United Kingdom 18/04/2021

Visit did not start well as a delivery of drinks was blocking the road in and several cars could not get past for over 20 minutes- the lorry could have easily moved to the side but the driver and staff just seemed to find it amusing. We sat down outside and ordered using the app, the starters arrived and the waitress proceeded to knock my partners drink all down her clothes and handbag - they replaced the drink and brought out a blanket, which on an early evening in April did not warm her up! After this start the food quality was good, especially the starters we had to share- halloumi, chorizo, casement and calamari. The 4 main courses were all of a good quality.

linda anne wrout, Owner at Derwent Manor Hotel, responded to this review
Thank you for your review and my apologies for the accidental spilled drink, we're just getting back into the swing of things after lock down and are a bit rusty! I hope you come back and see us soon, especially when we're fully open. Best wishes Linda

"Fantastic staff at the Health Club"

5
User 12/04/2021

I have been looking for a health club to join and rang and spoke to Thomas, who instantly invited me to come and have a look around and have a tour. When I went up he was so friendly. He showed me around and talked through all the membership options and the booking system etc. He was really knowledgeable and put me at ease straight away. Excellent customer service and could not fault him at all, he was fab and I signed up straight away. Brilliant member of staff and as asset to the team. Thank you Thomas.

KEITH DONKIN, Other at Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of the Leisure Club. I have passed you very kind words to the team. We look forward to seeing you again soon.

"5 star service"

5
User 04/11/2020

Beautiful hotel and amazing staff. Had a wonderful stay with excellent service, Esther you are an amazing hostess and a credit to your employer. Couldn't fault this fabulous hotel. We will be back again at some point to enjoy the surroundings, pool and restaurants, hopefully over the Christmas period.

"Excellent Hotel and Staff"

5
anthony2015776, Cardiff, United Kingdom 04/11/2020

My wife and I stayed here for two nights before lockdown. We had a lovely, peaceful time at this family run hotel. The food and accommodation was excellent and we made use of the swimming pool. Thanks to Jasmine in the Antler Bar and Michelle at Breakfast for the their excellent customer service. The hotel is perfectly situated near the North Pennines, for lots of beautiful walks and scenery. The hotel maintains a personal touch to the way it deals with customers and this came through during our stay there. We will definitely be back again in the new year!

"Perfect little get away"

4
User 01/11/2020

We had an amazing overnight family little get away. Kids enjoyed the hotel experience with bonus of swimming pool and outdoor climbing frame. Lovely food and nice clean rooms. An issue with the wait for food on both evening and breakfast meals leaving angry, frustrating and hungry customers - hopefully this is resolved before we return on Christmas Day

"Great stay"

5
User 29/10/2020

A lovely family friendly hotel, we will definitley stay again. The location of the hotel is perfect, with lots of places to visit nearby. The restaurant food and service were great. The room was clean, modern and very comfortable.

"Excellent COVID-Safe Hotel"

5
SWCZC, Newcastle upon Tyne, United Kingdom 27/10/2020

The hotel has put in place all the required COVID precautions without detracting from the excellent service that they provided. The food was 1st class and the service faultless. Good value for money for our 1 night stay. We will definitely return.

"Grrat"

5
Neil_julie_oliver, Consett, United Kingdom 26/10/2020

Couldn't fault it, the staff especially made our stay so enjoyable. The room and public areas were very clean and well decorated. The food was Hugh quality and our steaks were cooked exactly how we asked. Would stay again

"Stay over for trip to beamish"

5
brenmar09, lancs 25/10/2020

We stayed for a couple of days and really enjoyed the hotel and facilities. The staff work hard to make sure everyone is well looked after, from entering to leaving. It was well set up, with temperatures being taken on arrival,and everything was very clean and well sanitised with one way system in place. We ate in both the bar and restaurant, both meals were excellent as was the wine and drinks.

"Should have been wedding day stay!"

5
alitoon, Washington, United Kingdom 25/10/2020

We were due to get married at Derwent Manor this weekend, however postponed to May. Hotel have been great with the rearrangements due to Covid, despite this also being a awful time for them too. Decided to stay this weekend to still celebrate. Had a standard room as had our dogs with us. The standard rooms are absolutely lovely, spacious and very nice. We booked a Friday fizz deal with a bottle of Prosecco in room along with a bottle of wine too. We ate in the Antler bar both nights and had a lovely afternoon tea too. The staff were all really friendly. It also felt very safe, masks worn when walking around and hand sanitiser stations around the hotel. Food at all meals very good. Very accomodating with dogs, with breakfast served in bar so we could take the dogs. Well done to all at Derwent Manor, fingers crossed for May. The grounds are lovely, with a play park for children too. A drive to Hamsterley Forest and Derwent Reservoir made for a lovely weekend.

"Perfect getaway"

5
BeachbumScotland, Scotland 22/10/2020

We were sad to leave yesterday from a 4 day self catering stay in the Willow cottage. This was perfect for a family of 4, 2 adults and 2 kids aged 8 and 10. this was booked fairly last minute as our original holiday had been cancelled due to COVID so we were just looking for a short break away. On arrival very impressed with overall cleanliness of the cottage, decor also very nice and modern. Cottage felt very cosy, warm and welcoming. Only thing was there were some old towels which had been left in the shower cubicle, but after about ten minutes of bringing this to the hotel staff's attention these were swiftly removed and fresh new towels provided. The staff were also very apologetic and even ensured we received a free round of drinks that night in the antler bar. This aside we couldn't fault the cottage at all. The kitchen was spotless, complete with dishwasher, microwave, oven and hob and even had some little extras like tea/coffee and hot chocolates for the tassimo hot drinks maker. One of the best things about the cottage is it is right next door to the swimming pool and gym so this was very handy with the kids! The pool itself was clean and very warm! You had to book half an hour slots due to COVID restrictions, but it was fairly quiet when we were there so we were able to go more than once a day which kept the kids happy! Unfortunately no jacuzzi or sauna just now but this is understandable due to the current restrictions. The hotel and cottages are well placed for other attractions such as Hadrian's wall. The surrounding area is in beautiful countryside. Although we brought a lot of our own food we ended up eating out almost every night as the hotel food was so amazing! The first night we ate in the antler bar, which, although is meant to be more casual than the restaurant upstairs (preggo), I found it to be just as good and it was a bit more of a relaxed atmosphere. On the second night we ate in Preggo upstairs which was lovely, I had the steak which was cooked to perfection and possibly one of the best steaks I have ever tasted so defintely recommend! Plenty of choice on the menu, especially for the kids and also quite large portions so definitely good value for money. We also had breakfast included in our stay and this was served upstairs in Preggo each morning. Although there would normally have been a buffet breakfast, due to restrictions it was all table service, but to be honest I actually preferred this as cooked breakfasts all cooked to order and very nice. Finally I really want to highlight how hard working the staff are here. They are all so very friendly, helpful and professional and honestly couldn't do enough for you. I think this was what really made our time here so special. We also want to pay a special thanks to Michelle Kitty (Restaurant Supervisor) who really went out her way to make us feel welcome. She recommended some lovely days out for us with the children and even gave us a little goody bag full of sweets and treats for the kids on our last day. It's small acts of kindness like these which is so important, especially in the difficult times we are living in just now. So thank you Derwent Manor! We would love to come back again.

"What the heck is that noise!"

4
759daveb, Leigh, United Kingdom 21/10/2020

I've spent the night at the Derwent Manor hotel and the rooms are plush, lovely and comfortable and cleanliness is to a high standard. The free wifi at least works but its a bit slow. My company booked a late checkout for me as an added extra but at 7:45 in the morning Im awake snd groggy. The problem is that from roughly 6:30 theres a constant noise like a vacuum cleaner or one of the hand dryers constantly being turned on and off. It's clearly not but it has spoiled what would have been a pleasant stay. Whatever this noise is it needs silencing!

"3 night stay"

5
jo633, Barnsley, United Kingdom 11/10/2020

This is a beautiful hotel in beautiful surroundings. We had a standard room which was very nice modern and comfortable. Every effort was made to be Covid compliant. The service was outstanding especially to the staff in Prago where we had breakfast and dinner each day. Special mention to Jennifer and Jasmine who were always happy & smiling (even with face masks on). All the meals were delicious. They made sure our drinks were never empty and always managed to find the Guinness at dinner!!! 5*

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are extremely happy that you chose to stay with us and we achieved our goal of creating a superior stay experience. We look forward to seeing you again in the near future.

"Lovely restful break . "

5
sonia M, Sunderland, United Kingdom 09/10/2020

Today we have returned from an overnight break at this beautiful Hotel. We went on a deal which appeared on Seaside travel. This included a bottle of wine in room on arrival. Evening meal of up to £22 pound each . Also breakfast the following morning . The meals were delicious and plenty to choose from . Set in a cosy restaurant and given great table service by very friendly and helpful staff. The starter and main in which I had a beautifully cooked steak, and the best onion rings ever, filled me so much I couldn't eat a sweet even though staff said I could take it up to room for later. Cosy drinks afterwards with all social distancing and hand sanitizers adhered to. Comfy beds in beautiful modern rooms and again gorgeous breakfast this morning . I also managed a swim in the pool facilities which again have strict safety rules of allotted times for individual swimming . Last thing I feel I need to say is despite these horrible times of covid and staff having to work with the risk that the government may shut leisure and hotels down . Staff continued to be warm and friendly and provide a top class service. Thankyou to you all and I hope this little gem of a place is still up and running for a long time yet. This wont be our last visit. X

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are extremely happy that you chose to stay with us and we achieved our goal of creating a superior stay experience. We look forward to seeing you again in the near future.

"Stunning hotel in gorgeous countryside "

5
SunlovingDuo, County Durham, United Kingdom 09/10/2020

Just returned from a night at the stunning Derwent Manor Hotel. Booked via the Best Western website, we upgraded the room to an executive room as it worked out the same price per night as a room we had recently booked in Kendal. From first stepping foot inside the hotel it was apparent that the management are taking covid very seriously, our temperatures were checked and we were required to sanitise our hands. We were guided to reception where we were checked in and given a very informative walk through of how the hotel was currently operating and instructions of how to find our room. Room was fantastic. A note on the outside of the door confirming that the room had been both cleaned and sanitised. Spotlessly clean inside and quality furnishings and equipment in the room including a large TV and a tassimo coffee machine. We ordered room service, food was delivered quickly and was of very good quality. Couldn't complain at all. Bed was a super king and very comfortable. Bathroom was stunning with quality fittings including a large walk in shower. The price of the room included breakfast the following morning. Again the restaurant was very well presented and the food was perfect. All in all a very nice hotel, and we will return!

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are extremely happy that you chose to stay with us and we achieved our goal of creating a superior stay experience. We look forward to seeing you again in the near future.

"Beautiful base for exploring the area "

4
marialN2384DP, Brough, United Kingdom 09/10/2020

The hotel is beautiful in so many ways - 360 degree views, internally and externally the hotel is fabulous. Just a few niggles that management could easily rectify - we upgraded but the wine was not available which we had to chase three times, the ironing board is so wonky it's unusable but the main issue was the lack of hot water. We were told to run the shower to release the airlock but this was every time! Not ideal. The food made up for it though - delicious and compliments to the kitchen staff.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are extremely happy that you chose to stay with us. We look forward to seeing you again in the near future.

"Beautiful setting, comfortable and friendly hotel"

4
Mummifiedartist, Cambridge, United Kingdom 05/10/2020

This is a lovely hotel with helpful and friendly staff. We were a party of four in self-catering. There were one or two issues that the staff did their best to remedy. Lack of wardrobe/hanging space for clothes was a bit puzzling. We would have liked a chopping board and at least one sharp knife but that was a minor issue (we didn't mention that to the staff). We used the cottage as a base to visit local places of interest and its position, close to the A68, meant that travelling was easy and accessing main roads was straightforward. The swimming pool is quite small but still offers ample space for leisure or sporty swimming. The changing room was clean with towels, shower gel etc. provided. During our visit the sauna and spa pool were closed.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are extremely happy that you chose to stay with us and we achieved our goal of creating a superior stay experience. We look forward to seeing you again in the near future.

"Fabulous fabulous!"

5
User 02/10/2020

This hotel is fantastic!! I cannot fault it in anyway! I have travelled extensively as airline crew and can honestly say this is in my top choice. Highly recommended it! From welcome at reception to superb comfort in the rooms to the cozy yet stylish bar/restaurant and spacious grounds and facilities! Definitely coming again!

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Valued Guest Thank you for taking the time to review your stay with us. We are delighted that you had such an enjoyable stay with us. On behalf of our entire team we thank you for choosing to stay with us at Derwent Manor Hotel and we look forward to welcoming you again very soon.

"Wedding guest"

5
steph-b-h54321, South Shields, United Kingdom 02/10/2020

My husband and I attended a wedding at Derwent Manor during the Covid restrictions. The staff struck the perfect balance in terms of ensuring social distancing was adhered to and ensuring all the guests were well catered for. The food was great and our room was spotless.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Valued Guest Thank you for taking the time to review your stay with us. We are delighted that you had such an enjoyable stay with us. On behalf of our entire team we thank you for choosing to stay with us at Derwent Manor Hotel and we look forward to welcoming you again very soon.

"Great food and pleasant staff"

5
User 02/10/2020

Myself and my family recently visited the Derwent Manor for lunch. Upon arrival we were greeted by a very pleasant member of staff who showed us to our table and adhered to all the correct COVID-19 protocols, which was very reassuring given the current climate. Our drinks order was taken and we were given plenty of time to browse the menu. There is a great selection to choose from which also caters for various different dietary requirements. Our orders were taken by a lady called Donna, who again provided excellent table service throughout our entire visit. Our food came in good time, was presented well and was of good quality. Overall I would say that the food was great and value for money. The staff were kind and pleasant and the hotel facilities were excellent. Thanks for the great meal! We will be back again!

"Excellent service and food"

5
ToddsterCountyDurham, Bishop Auckland, United Kingdom 02/10/2020

Celebrated our 9th wedding anniversary here with a lunch. What lovely setting/service and food. The attention to detail was greay Look forward to coming back again to celebrate another anniversary Perfect

"Little Gem"

5
cosecgpd, Cramlington, United Kingdom 28/09/2020

Cracking hotel all round Rooms, bar, restaurant and general public areas all spotlessly clean. Food was excellent - we had a club sandwich in the afternoon, which was big enough for two to share. Dinner in the Prego restaurant was equally as good. Service from the very attentive staff was exceptionally good, especially under these strange times we are living in. Definitely on the radar to return for another visit

"Nice hotel shame about the food! "

3
party1984, Sunderland, United Kingdom 20/09/2020

Well just got back from Derwent manor. Stayed the weekend with my other half to relax and get away from it all. Check in was smooth and the lady on the reception was lovely. We booked a dinner, bed and breakfast deal. We went to the restaurant and were given 2 different menus. My partner had steak and I chose the chicken skewers. The steak was nice but the chips were rock hard then I tucked into my skewer and the chicken was pink and raw so I showed the waitress and she said oh god I wouldn't eat that either and took it away. She came back and asked if I wanted anything else I felt a bit sick at this point as I had already eaten a bit of the chicken before I noticed it wasn't cooked. I said I would have some pasta so she brought that and I picked at it and left it. Then we just asked for the bill as by this point I just wanted to get out of there. Not once did anyone apologise for my bad meal or ask if I was ok they just brought the bill which we were over charged I'm sure I did ask if it was right and they said it was? Anyway this spoilt it for me and I won't be going back. It's a shame as the room was lovely but this has put me off. Also the service at breakfast was really slow we waited ages for it. When it did come it was ok.

"Family stay"

5
AudraWaite, Saughall, United Kingdom 20/09/2020

Stayed the night whilst attending a wedding nearby. Remote check in was useful. Lovely hotel, lots of beautiful outdoor space. Very clean and comfortable. Didn't eat there but staff were very attentive in the bar and reception areas. Lovely coffee machine In our room. Would definitely return!

""not the Great North Run weekend!"

4
RotherhamTravelpanda, rotherham 15/09/2020

we should of stopped in Newcastle this weekend but due to the Great North Run being cancelled we changed our hotel and picked here instead. Firstly from a covid point of view we felt very relaxed here, staff wore masks, loads of sanitiser and track and trace QR codes available, from a health care worker's point of view I was impressed. The hotel is in beautiful surroundings, lots of walks from the doorstep We ate in Prego the 1st night of our stay- a bit of an experience, our chosen drink wasnt available, they brought our pre- starter with our starter and my OH main course was cold- this was swiftly dealt with and an appropriate amount taken off the bill- the service we received was excellent however 2nd night we ate in the Antler bar- food was amazing- Derwent burger- best burger I have eaten, service by waiter was excellent, we were in Room 119 and this was the biggest fault of the short break, as it was the first room on the corridor, it was very noisy at times,- people inconsiderately standing on the few steps outside the room to have conversations, sometimes in the early hours. - not sure what the hotel can do about it? the room itself was spotless and very comfortable, tastefully furnished and a super comfortable bed, we will return to the hotel but will definitely ask for a quieter room

"Great value for money"

5
User 14/09/2020

we got a flash deal and stayed dinner, bed and breakfast. Accommodation was great, lovely clean room. Food was lovely and restaurant staff were brilliant. Overall experience was very good and would definitely recommend

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Valued Guest Thank you for taking the time to review your stay with us. We are delighted that you had such an enjoyable stay with us. On behalf of our entire team we thank you for choosing to stay with us at Derwent Manor Hotel and we look forward to welcoming you again very soon.

"Prego restaurant"

5
521ChristineM521, Whittonstall, United Kingdom 13/09/2020

Lovely meal at Prego last night. Service was great , especially Michelle, food hot, plentiful and very tasty. We had pasta and a mixed grill. Both were delicious. The restaurant is beautifully presented. Great all round experience.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Valued Guest Thank you for taking the time to provide us with a review of your recent visit to Prego. We are very happy that you enjoyed your dining experience and that Michelle provided great service to you. We look forward to welcoming you again soon.

"A lovely relaxing stay at this lovely hotel"

4
R5567QZandreah, Washington, United Kingdom 12/09/2020

Stayed here for our anniversary for DBB, food and service was good with attentive staff making it an enjoyable experience. The building was stone built with a mix of traditional and modern interior. The location was in a remote setting with amazing views but easily reached from the main road.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Valued Guest Thank you for taking the time to review your stay with us. We are delighted that you had such an enjoyable stay with us. On behalf of our entire team we thank you for choosing to stay with us at Derwent Manor Hotel and we look forward to welcoming you again very soon.

"Great hotel, great food great service spoiled by poor management"

3
User 12/09/2020

The rating for the hotel staff and food was 5. I loved everything about the hotel room and restaurant . I would not give the management a single star rating. The fire exit was blocked with sandbags outside and piles of towels inside presumably to deal with a flood. Judging by the detritus present, they had been there some time. I reported this to reception on the first day of my stay. The receptionist said they were there to stop draughts. On the second day they were still there. I emailed the CEO Rob Paterson with the issue and received a reply that the hotel is privately owned and he had passed my issue to the hotel. It took 3 days for the door to be cleared. The fire doors on my corridor were all wedged open. Even when I closed them at night, the following morning they were all open again. On checkout the receptionist asked if everything was ok and when I said I had a problem with the fire exit being blocked she told me it had been dealt with straight away. It had not. I also pointed out the fire doors were wedged open. She took a note but her reaction was not enthusiastic and I was dismissed "with have a nice day". The management perhaps does not appreciate the fire and evacuation requirements and certainly does not provide the oversight that the requirements are met. The staff seemed oblivious of the issues and have not been trained. Too late to address escape provisions after a catastrophe. I can get fined on the spot for dropping litter a bald tyre or speeding. Its a shame hotels don't get fined for blocked fire exits and for each wedged open fire doors. Might discourage taking risks with the lives of guests. The hotel have not been in touch.

KEITH DONKIN, Other at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Mr Stessl Thank you for your review of your recent stay with us. Customer safety is of vital importance to us and I apologise unreservedly if you feel that we have not achieved this when you visited us. I was not aware of your concerns until you had checked out as these were directed to Best Western and not the hotel direct. The fire exit you refer to being blocked with sand bags is an area of the hotel that is under refurbishment and guests should have had no access to. As part of our Covid secure measures we do have our corridor doors open from the hours of 7am until 11pm. This is clearly documented in our risk assessments. As a hotel we undertook independent assessments from Quality In Tourism prior to us reopening the hotel following closure due to the Covid restrictions. These actions are clearly stated in this document and as a result we were awarded a British Kite Mark for safety. This was also confirmed that we were safe and legal when the fire officer visited us the day of your check out after you had raised your concerns to them, again they confirmed that all fire safety measures were in place and we were not in breach of any regulations. I trust this explains the procedures and why they were in place and I thank you for taking the time to provide us with your feedback. Kindest regards Mr Keith Donkin Director Derwent Manor Hotel

"Great hotel in nice spot, good value for money"

4
Tallulah_9, Burton on Trent 11/09/2020

We stayed here for one night as a last minute change because the hotel we had booked caused us great concern from a COVID safety perspective. Derwent Manor couldn't have been more different. We could check in online to minimize contact, there was a one way system in place and hand sanitizer available on all restaurant and bar entrances. The room was clean and large if a little overcluttered with furniture. It appeared to have been recently updated. We ate at Prego which was very good, although they forgot one of our side orders we weren't charged for it and agreed we hadn't needed it as there was plenty of food with what we had. They were doing 25% off food midweek which we benefitted from. The breakfast selection was a little limited but was fine under current circumstances. It was much less expensive than the hotel we were originally staying in and overall much better. Very good value for money.

"Christine"

5
funchris14, Consett, United Kingdom 08/09/2020

Have visited many times for food and drinks. Lovley food and very pleasent atmosphere. The staff are so friendly and very professional they go out of their way to help you Jay, jasmine, Amy and the boys are a credit to the hotel every time we visit we have a great experience and will keep on returning thanks again to them.

"Derwent Manor"

5
rwillows, leeds ,england 08/09/2020

just had a excellent 2 night weekend stay at the Derwent Manor Hotel we pre payed for dinner bed and breakfast the food was excellent the rooms spotless and the service was second to non all members of staff couldn't do enough for you were looking forward to going back in the very near future

"The worst experience in a restaurant I've ever had"

1
micthom11, Newcastle upon Tyne, United Kingdom 04/09/2020

We had a table booked in the Antler and arrived promptly. We waited a little while before being greeted and upon informing the young girl we had a reservation. Her reply was "you're in the window" and then walked off. We then waited for 20 mins for a menu and someone to take our drink order. After being ignored since arriving we went to the bar to ask about ordering and we were informed everything was on the app as they walked off.(this wasn't explained on arrival) I then revisited the bar as the menu on the app was quite vague (no detail of dishes - what is in Americana pizza etc) the girl then produced a paper menu which had such detail on and said well this is the same, however this wasn't provided on our table. The girl was abrupt, rude and generally horrible in my direction at the simple questions I asked. In all my years visiting restaurants this is hands down the worst experience I've ever had and my family left disgusted and annoyed at the level or lack of service on our visit. We had planned to book our wedding at this venue but we will be taking our business elsewhere. You expect more from a venue like this. I'd have given a zero if I could have. We didn't bother finding out if the food was any good. The service gave us the customer experience we didn't want.

"Bank Holiday Weekend Stay"

4
User 02/09/2020

Stayed here for the first time over the August Bank Holiday after the hotel was recommended. Always a bit nervous staying at new places as I am a wheelchair user so accessibility can be an issue at times. This time however I wasn't disappointed by how spacious our room was or by how helpful the staff were. We booked food both nights for our evening meal and I can honestly say it was beautiful. We spent most of our weekend saying we didn't want to leave or discussing when we would be returning. See you all soon! We will definitely be back! Xx

"Bank Holiday Sunday visit"

5
User 01/09/2020

Have been many times over the years and never fails on cleanliness in all areas, has been exceptionally updated. Food is fantastic as always. Staff is the main asset all so friendly and courteous especially in restaurant. Beautiful surroundings with lovely walks cannot recommend enough we will be back.

"Derwent manor"

5
User 31/08/2020

Reall enjoyable night stay , would definitely recommend, lovely clean rooms , food excellent, and all staff we so friendly Quick check in , lovely views and surrounding area Will definitely be going back

"Sunday lunch"

5
572andreas, North East England, United Kingdom 30/08/2020

Prebooked our Sunday lunch for 5. Usual carvery changed to at table service due to Covid, which is absolutely fine. Plenty of hand sanitiser stations, staff all wear masks & 1 way system for entry & exit. Great friendly staff, great service & food delicious as always. Our drinks arrived a little before our meal arrived, which we didn't notice, but we were given our drinks for free. Very unexpected but a lovely touch. All in all a lovely day with great food & service.

"Great overnight stay"

5
Sez1266666, Herne Bay, United Kingdom 29/08/2020

We stayed here whilst passing through on our road trip. We only stayed 1 night and didn't arrive til late so we didn't have time to use the facilities. Our room had great views and was spotlessly clean! Would definitely revisit and recommend

"Great hotel"

5
t8m8y, Cleethorpes, United Kingdom 27/08/2020

This hotel is set in the middle of nowhere which adds to its charm. Our family room was spacious and clean with great views of the surrounding hills. We booked prego restaurant for my birthday but was a little disappointed to be in some overflow room and not the actual restaurant. We would of chosen to eat downstairs if we were told this. However the food was very nice and the staff were friendly. We look forward to returning in the future.

"Excellent stay"

5
gary c, Seaham, United Kingdom 27/08/2020

We stayed at the derwent Manor Hotel last night and we had dinner, bed and breakfast. We really enjoyed our stay and the staff were lovely and very welcoming and friendly. The rooms have been decorated to very high quality throughout and the hotel is beautiful.

"A wonderful stay at a beautiful hotel"

5
User 26/08/2020

We are getting married at Derwent Manor in November after our wedding was cancelled in June. Throughout, Irene (our wedding coordinator) and the hotel have been so accommodating. We stayed for 2 nights. We checked in online and found our room had been sanitised with everything we could need. We booked a dog friendly suite. There was a lounge, galley kitchen, bedroom and bathroom. There was plenty of room for the dog and easy access. There was a fridge, toaster, microwave, kettle, iron, fan and coffee machine. The fridge was super handy as our dog is raw fed. We had a lovely meeting with Irene who answered all our wedding related questions. We then had our menu tasting which was super tasty. The staff wore visors or masks and were really friendly. The heavens opened on our first full day but we had a lovely walk around the grounds and a gorgeous swim in the warm pool. Only 7 people are allowed at a time and you book half an hour slots at reception which was easy enough. The Prego restaurant and Antler bar were relatively busy both nights (it was also Eat Out to Help Out) but everyone was spaced out well. I would recommend booking a table in advance. I also thoroughly recommend the Bramble cocktail too. Breakfast was delicious too. Pastries, cereals, sauces and jams were individually wrapped. There was a staff member serving you the cooked breakfast items. We can't wait to stay here for our wedding and for anniversaries more many years to come.

"Sunday stay :)"

5
georgialoft24, South Shields, United Kingdom 25/08/2020

100% recommend this hotel :) rooms are lovely and modern and also very clean. We ate food in the Prego restaurant and all food/drinks were amazing. Lots to do around the hotel and the hotel grounds themselves are very pretty. Would also like to mention we felt very safe during our stay - all guests/staff following all the covid rules and not once did we feel unsafe.

"Lovely stay"

5
User 24/08/2020

We had a lovely time, the room was really clean and spacious. Also, the food was delicious and we had excellent service. The hotel it's self is beautiful with modern interior and a fabulous spa. Overall, a lovely stay and would recommend to anyone.

"A lot more work needed for 4 stars"

3
yamans135, Fleet, United Kingdom 21/08/2020

We spent 5 days in an Executive - Double Room as family of 4 (2 children 9&5 years old). Overall it was a positive experience, however the hotel has a lot more potential to be better. The hotel has recently been renovated and you can tell, everything is modern but perhaps lacking quality products (like shower fittings and bath screen etc.). One of the best beds we slept in a UK hotel and blackout curtains don't give a single bit of light, so definitely good recipe for a good night sleep. Carpets so soft and deep pile, lovely feel on the feet. Kettle and tassimo coffee machine with plenty of supplies. Six plug sockets with USBs. The TV is great size, but function wise not premium (no Netflix or airplay or similar). WiFi is intermittent, causing buffering when steaming on own device. Great wardrobes and seating in the room. Love the style of the table lights but again quality wasn't there, they were wobbling when you touch without any weight.. Great countryside views from our window (picture attached - room 238). Pool was sufficient size with again amazing views over the valley. Very clean. Bookable for 30 min slots per day per room. Staff are very helpful and catered for most of our requests. They are very stretched, probably need 50% more staff with the extra work COVID caused... especially during Mon-Weds with Eat out to Help out scheme the service was very slow. Breakfast was ok, could be better with more variety.... buffet service for: boxed cereals, packed up already chopped up fruit and yoghurt. Hot breakfast with usual items and only toast. Don't expect pastries or any other bread other than toasted slices. No cheese or ham, and after 2 days you really get bored of it, gets very repetitive. Staff at breakfast time are doing their best to please but again not enough of them, tables piling up with dirty crockery, news guests queuing at arrival to the breakfast hall. I m guessing table service would be less stressful for staff & guests alike. The food served at the Antlers bar is less than average quality, lacking seasoning and boring menu not a single salad or fruit based dish on the menu. Again a little care and attention in the kitchen would go along way. The door opening outside had to stay open because of COVID restrictions but this meant we were very cold eating our dinner around the lobby area. Lastly, reception staff could improve. First impressions count and on our arrival we weren't greeted with a warm welcome, it was very functional. They are in hospitality business, it needs to reminded.

"TOO BIG FOR THEIR BOOTS"

1
Matt_pc_50, Edinburgh, United Kingdom 21/08/2020

Having stayed at this hotel countless times I have to say I won't be back again. Included in our stays have been 2 Christmas breaks 2016 and 2017, so due to not having much to look forward to this year we tried to book for Christmas 2020 and were sent their brochure. I sent a request for their suite as we have an 18 year old and this gives him his own room and asked for the price, on both previous occasions we had booked this room with a £30 per night supplement to the per person cost of the event, this was pre and post renovation of the rooms. It was a shock however when they quoted £150 per night additional, in the intervening 3 years I have thought maybe a £20 increase but a £120 increase was just too much. So as the price quoted on the brochure was per person and not based on 2 sharing I then said could we have a double and my son have his own room, yes we were told that would just be the price quoted per person. When I called to book and pay for it all of a sudden there was a single occupancy supplement of £120 PER NIGHT! Now bear in mind that the cost of this break is only From £295 - £365 (depending on which menu you had on Christmas day) and included all meals and some drinks and this surcharge was going to cost near enough the same price as the most expensive per person stay (£360) I said no way and asked to speak to the manager, the girl on reception became rude and said I got you all the prices what do you want now and eventually put me through to Keith. This guy calls himself a manager and director; being a company owner and director myself I can tell you he is neither apart from maybe in job title. I explained the situation and how much I had paid in previous years, he accused me of making it up until I said I had the emails from their events manager and the receipts, he then said she should never have only charged you that and she no longer works here. I then explained that by law the brochure prices were what you were allowed to charge, so although the New Year break stated “based on 2 sharing” the Christmas break didn't. His answer to this shocked me it was COVID 19's fault !!! Although the brochure they sent through was titled Derwent Manor Christmas Brochure 2020 V1 this was only a draft they sent out because people were asking for it, if it was draft it would be called v0.1, and due to Covid they hadn't had the time to finish it, well you shouldn't have sent it out then!. I explained to him this was advertised prices and therefore this is all he could charge he wouldn't budge on prices. I have now taken this both to trading standards and Best Western head office, both of whom I expect are too busy with the real impact of COVID 19 to bother with a little hotel and staff with delusions of grandeur, and we have decided not to go back there. I do hope the owner of the hotel reads this as I met her one Christmas and she was a very nice lady, but probably has no idea of how badly the staff are treating her guests recently. Finally as companies are getting back to trading and encouraging people come back this hotel just wants to turn its back on loyal customers simply as the manager thinks he can charge what he likes because the hotel has been done up, well Keith its still a small hotel and it just made the grade for 4 star based on the rooms, however it can lose stars very easily based on customer service, based on other reviews too these are slipping. Let's hope another surge in the pandemic doesn't occur and you have to close again as what goes around comes around. We have booked a Christmas break at a lovely hotel not too far away, with no trouble nicer rooms and in a lovely setting, and if all goes well it will be our new go to hotel in the area. We won't be back to this hotel is has become far too big for its boots, at least the staff and manager have!!

"Won't be back"

2
George D, Durham 20/08/2020

Family of 6 booked an evening meal in the Prego Restaurant Monday 17th August. When we arrived we had to wander around to find someone to tell us where to go which isn't the best in this climate! It got better for awhile the initial service was quick for starter and main meal. Quality of main meal was poor 5 out of us had Sirloin Steak and they were all below average. After the main meal it went further downhill, we had to wait 40 minutes for our sweets, wish we hadn't waited 3 of us ordered brulee in a cup and we left it it was a tasteless custard. Have just also checked the menu online and the early evening menu for 3 courses is £11.95 with £3.50 supplement for steak. Our early evening menu was £14.95 with £5 surcharge for steak. The government encouragement can be double edged. I would have been disgusted to have paid full price for that. Will not be back for three reasons a. Service (I don't blame the waiters or waitresses I blame management not having enough staff). b. Standard of food just not goo enough. c. The mark up on the early evening meal price at this time.

"Sanrut"

5
User 20/08/2020

Stayed here Friday and Saturday night ,superb location . Room absolutely fantastic , extremely clean and spacious. Hotel decor very modern and fresh . Staff extremely friendly and helpful .bar prices no different to most city centre pubs , which is rare in such a quality hotel . Swimming pool ,gym on site that we didn't use but looked great . The food in the bar and upstairs in prego was cooked to perfection . I would recommend this hotel to anyone . Can't wait to go back

"Outstanding."

5
AshRyan29, Washington, United Kingdom 20/08/2020

Myself and my husband came for our 1st wedding anniversary on the 3rd August. This is our second stay at the hotel and have now decided we will be visiting every anniversary. The hotel is spotlessly clean, the food is faultless, we had dinner in the Antler bar then our evening meal in the Prago restaurant and both lovely meals. A lady called Pippa in the restaurant went above and beyond and nothing was any bother to her. We did not use the swimming pool but we went for a look and its looks clean and spacious, we will be using it on our next visit, the view around the hotel is lovely and feels miles away from home. Every staff member says hello when walking past and is happy to assist with anything. The beds are so comfy which I find is an important factor as we love out sleep. The staff are working hard with the current situation. We can not wait to visit again.

"Simply perfection!"

5
izzylaw8, Bradford, United Kingdom 13/08/2020

We had a couple of nights away at this stunning place for an amazing price. We had a family room which was immaculate. The beds were like heaven. The views were incredible. The bathroom was lovely and even a coffee machine. This hotel had everything we needed. We ate tea once at PREGO and once in the bar downstairs - both meals were exceptional !!! Service was absolutely amazing on both occasions. All of the waitresses/waiters, bar staff and receptionists were so happy to help. In the bar there was a slight delay on food and this was explained so of course we didn't mind. The grounds are lovely and although we didn't use the leisure facilities they looked well managed. The outside bar area is lovely, there's a playground for the kids and a massive car park. This was an overall perfect short getaway. Thank you !!!!!!!!!!

"First class break"

5
User 11/08/2020

This hotel is superbly situated for exploring this stunning area. Waitress service in restaurant as good as the food with a particular young lady Devon standing out head and shoulders. Receptionist called Nichola first class Room was spotless and well situated Will return very soon

"Excellent meal"

5
Andres1, Consett 11/08/2020

My wife and I recently visited the Derwent Manor restaurant for a meal during the 'Eat out to help out' campaign, and thoroughly enjoyed it. We ate in the bar area, which was very well managed in relation to Coivd, with social distancing and hygene obvioulsy taken very seriously by them. As soon as we entered the door we had to sanitise our hands, then go through the track and trace procedure with our phones. The menus were also accessible via phone, although you could request a paper copy if need be. Staff were all friendly, masked up or using visors and did a great job. The food was excellent, I had a prawn cocktail starter and a chicken kebab mains which were both very tasty. A very nice meal and evening, and very reassuring to see precautions against covid being taken seriously! Well done Derwent Manor, keep up the good work!!

"Overnight Stay"

5
lynnbSunderland, sunderland 10/08/2020

Stayed last night hoping to find some normality and to chill having shielded for nearly 4 months. The hotel did not disappoint, from the minute we arrived we felt extremely safe with everything under control. Room was immaculate, public areas very well organised and laid out and all staff very cheerful and efficient. Food in Prego restaurant was superb, wasn't sure how breakfast downstairs would work with no self service option especially with the number of guests but can honestly say it was like a well oiled machine and one of the best we've had. Of course we did notice the changes and measures in place around the hotel but they were either so discreet or so obvious that it added to how much we appreciated the effort in making us feel normal and keeping us safe. Stayed on a dinner bed and breakfast offer, superb value for money and can't wait to come back.

"Beauty stay"

5
User 08/08/2020

What a lovely stay. Great value. Done dinner bed and breakfast deal. Food was remarkable, all freshly cooked with great ingredients and a choice menu. We stayed as a family of 4. The kids loved the WiFi (of course), the pool and the little park too

"Anniversary"

5
User 31/07/2020

Had lovely night for anniversary room was clean and of high quality used swimming pool,Food was delicious and reasonably priced in the prego restaurant. Great service and staff where amazing especially with the cover measures in place.

"2 night stay"

5
kateandcarl, Sheffield, United Kingdom 29/07/2020

We stayed here for two nights, 2 adults and 2 kids and dog. Room was big enough for us all and was nicely decorated. Hotel very welcoming. We'd arrived on maybe the first day that pools etc opened in uk and were asked if we'd like to book a time slot for the pool, which we did. Hand sanitizers all over the place and one way systems and everything else you'd expect regarding the covid. I thought a hotel stay now would feel very strange but it actually felt quite normal. We had a bar meal both nights which was great. Kids deserts were massive. Kids played in the play park there too. Well done to all the staff with a particular mention for the lad at the pool who was very reassuring about it and was very friendly.

"Anniversay"

5
696dawnk, Durham, United Kingdom 28/07/2020

I booked a night for my daughter ans son in law for their 1st Wedding Anniversary. They were married at the Derwent Manor last July. On booking I made the comment that is was their Anniversary. On their arrival they found they had been upgraded to the honeymoon suite they stayed in last year. A bottle or Prosecco and chocolates were left for them as well. They had a fantastic stay. Thank you Derwent Manor for being so kind and considerate.

"Highly recommend without the noisy neighbour."

5
User 27/07/2020

Beautiful location with lovely rooms. We dined in the bar/lounge and the food was lovely. Lovely comfy beds but unfortunately our sleep experience was ruined thanks to a thoughtless noisy man in the room next door who clearly had no respect for other guests as he shouted on until 3:30am and there were no staff available in order to make a complaint.

"Amazing"

5
emmastorey90, Consett, United Kingdom 25/07/2020

We are due to get married here next year so we thought we would book a night's stay to see what the venue is like. We booked this through the wedding coordinator (who by the way is fantastic and will go out of her way to help you) and from the moment we arrived the service was absolutely outstanding. Every single member of staff we came across couldn't do more for you. We checked into our room and it was absolutely beautiful, the cleanliness and decor is just fantastic. We ate the in restaurant and we had a lady called Michelle look after us and she deserves a lot of credit of how friendly and professional she really is. The food was absolutely gorgeous. We couldn't of enjoyed our stay anymore than we did and we can 100% say we have definitely got the best wedding venue. Thank you Derwent Manor

"Excellent"

5
Barbara M, Welwyn Garden City, United Kingdom 23/07/2020

A wonderful stay to celebrate a special anniversary. Despite just opening following lockdown the staff were all following guidelines and working hard to keep everyone safe. Breakfast was substantial with a variety of options, cereals, pastries, fruit, cooked food and evening meals were excellent with good options. This is a fabulous hotel in a stunning location but more importantly,the biggest asset are the staff they are incredible, always smiling, efficient and helpful, nothing is too much trouble. I would highly recommend this hotel for a mini break or a longer stay, normally there would be use of a pool and sauna but when we went it was still closed due to Covid, but have used it on our first visit last year and is good.

"Another visit to our special place"

5
User 21/07/2020

We got married here in November 2018 and take the opportunity to visit and stay for any special occasion. We are welcomed and looked after throughout our stays amazingly well by the whole team. Everybody is friendly and approachable, nothing is ever any trouble! There are always plenty of options on the bar and wine lists and the food is delicious in both the bar and prego restaurant! They have clearly adapted well to the current COVID situation with additional hygiene measures in place. We felt like we were in very safe hands. Whilst all of the team were Fantastic, many of whom recognised us from our wedding and took the time to talk to us including Keith, the owner (thank you very much.) A special mention really must go to Nicola and Donna who didn't seem to stop the whole time we were there. Thank you for a very enjoyable stay! Mr & Mrs Robinson (Walworth Castle)

"My birthday weekend"

5
D908GMemmad, Sunderland, United Kingdom 20/07/2020

My husband and i spent the night here for my birthday. The staff are very friendly and so helpful and a credit to the company . The food is absolutely beautiful and the rooms are of such a high quality. We visit here regularly for birthdays. Cant wait to visit again.

"Enjoyed my stay here !"

4
User 19/07/2020

This place was a lovely place to stay. The scenery was nice and the place was very modern and contemporary. The room was clean and the restaurants where great. I had food in the prego restaurant and it was great and well cooked large portions though so I struggled to finish after having 3 course menus. Prices reasonable I would stay again.

"Great hotel can't wait to return"

5
rainbowj1980, London, United Kingdom 15/07/2020

Stayed in this hotel as attending a family funeral nearby. This hotel met and exceeded all my expectations especially as we had many restrictions due to covid. Fantastic rooms, sanitised and sealed for hygiene. Great staff, friendly and helpful especially the younger ones on the bar on the evening. Beautiful grounds. I can't wait to go back under better circumstances and when we can enjoy the facilities here to the fullest. I can definitely recommend this place if your looking for a beautiful hotel with great country views.

"Fantastic and beautifully appointed hotel"

5
Steve_Aspin1, Preston, United Kingdom 13/07/2020

I booked Derwent Manor for a long-overdue Covid lockdown get away. The hotel is amazing and beautifully appointed. Considering the circumstances, the hotel team were fab and looked after us very well. The hotel is fantastically positioned for visiting Newcastle or Durham, yet nestled in peaceful countryside. Best of both worlds. Can't recommend highly enough.

"Derwent manor"

4
User 13/07/2020

I plan on getting married here it's a lovely atmosphere and generally lovely staff rooms are modern and clean , however I don't find the beds so comfortable Or the pillows there hard , that's the only downfall I find

"Steve and allyson"

5
User 10/07/2020

stayed here before and never disappointed great and friendly staff all safety measures in place and it doesn't affect your stay food is excellent and as I said the staff are great ,please try you won't be disappointed

"Amazing stay"

5
rebeccal358, County Durham, United Kingdom 06/07/2020

Had the absolute pleasure to stay on reopening night and can't praise the staff enough. Irene greeted us on reception and explained everything to us. Restaurant staff were attentive and food was lovely, was such a treat having worked all through the current situation. Breakfast was also very enjoyable and Phil was fantastic making sure we had everything we needed. I can't wait for my wedding at the venue as the staff can't do enough to help nothing is a problem for them.

"Great First Night Out"

5
User 05/07/2020

Really enjoyed our family stay on the first day opening. Staff were brilliant, helpful and stuck to all of the guidelines - while the rooms were super nice too. Food was brilliant and had enough choice to keep all of the family happy

"‘Super Saturday'"

5
User 05/07/2020

Wow! What an amazing stay! First day post lockdown and I got to spend it in such a beautiful hotel with family. All very safe and professional. Lots of hand sanitiser stations, staff wore masks and booking meal times was very easy. Food was beautiful. Rooms were lovely! Can not recommend enough! Thank you Derwent manor for making what could have been a very ‘weird' situation feel so normal!

"Birthday getaway"

5
User 05/07/2020

Just returned from a fantastic overnight stay at Derwent Manor. Staff are a total credit to this hotel, everyone so friendly and accommodating. Special thank you to Irene for sorting all my queries before we arrived and for the warm welcome at check in:) Rooms amazing, food fabulous, lovely surroundings, I could go on and on! Highly recommend this hotel and will definitely return in the near future :)

"Wedding wonderful!"

5
Lor161, Newcastle upon Tyne, United Kingdom 26/05/2020

We got married here on 08/11/19 after falling in love with Derwent Manor, we visited many times in the run up to and have visited many times since. The whole thing ran very smoothly, staff were great and Irene helped us all the way through with any queries we had. The majority of our guests had never visited this venue and commented on how much they liked it. Food is also amazing too! We just can't wait for lockdown to end so we can go back again.

"Yet another amazing Derwent Manor stay."

5
OoohAhCantona, Carlisle, United Kingdom 21/03/2020

Our 4th visit to Derwent Manor and the standards remain sky high. The staff are professional and friendly, the place itself is luxurious and the food is just beautiful. Derwent Manor is set within its own 15 acre site and is just a beautiful, peaceful get away location.

"Girly weekend"

5
User 13/03/2020

Girly weekend - 2 girls to early retirement. Had a fab time from start to finish. Food was amazing. Spa was good would have been better if spa was working from the onset, but lady manged to get us in after testing it etc. Staff very attentive especially Jan Lawrence in the Trego restaurant.

"Back Again"

5
tcorleone4, Kirkcaldy, United Kingdom 12/03/2020

This was our 6th visit to this lovely hotel, great food in the restaurant, rooms very comfortable and clean, We always look forward to our visits. We base ourselves there and go all around, Hexham, Corbridge, Carlisle, Newcastle, Darlington and surrounding areas.

"Excellent staff"

5
User 11/03/2020

We booked in for three nights. Room was really nice, bar was lovely with low lighting and flame gas fires. Excellent atmosphere. Our hot water wasn't working and even though maintenance couldn't fix it straight away we were moved to another really lovely room. The staff were great and never made us feel uncomfortable or annoying for asking about the lack of hot water. The hotel is in a great location with lovely views and a gym and swimming pool. An excellent place to stay in this area.

"A stay of 2 halves"

3
peleTyne_Wear, tyne & wear 09/03/2020

Gorgeous room with lovely comfy bed & modern bathroom. Slept like a baby! Evening meal was amazing, staff friendly & attentive. This morning breakfast was average at best with staff who appeared like they'd rather be somewhere else. The leisure facilities are tired & could do with a revamp as they let the hotel down.

"Wedding Feb 2020"

5
coljo21, Durham, United Kingdom 06/03/2020

We had our wedding here in Feb, 2020 after visiting a number of times and wanted a small intimate wedding in the Garden Room. Everything on the day was just perfect The Suite was amazing a made a lovely pre wedding night for myself and bridesmaids. The Wedding breakfast and the Garden room layout were amazing, special thanks to Jan for assisting us on the day and the beautiful flowers and arrangements. The bedrooms for my guests were perfect and each and everyone thanked us for a wonderful day enjoyed by all. Hopefully return soon Mr & Mrs Melvin :)

"Derwent manor stay - amazing"

5
User 25/02/2020

We stayed at derwent manor on a monday evening, for all it wasnt peak time everything was amazing standards. We stayed as a couple for a birthday treat. We had a overnight stay, 2 course dinner & breakfast including use of the spa facilities and two dogs too. On arrival we were greeted at reception by a lovely woman who was so helpful with information. Once we had checked in we took our bags to the room, and wow what a spacious well presented room. Really good sized room, bed & bathroom with a tv on the wall. All newly renovated and to a extremely high standard. We had a quite bite to eat in the bar where the staff there (a young man tall, beard) took our order, again very friendly and very helpful. They had some fabulous special offers on for lunch time which we took advantage of ( 2 courses for £9.95) the food was so tasty and you got alot for your money. We used the spa facilities and when we arrived a young man called thomas was more than helpful. The spa was lovely and relaxing. We finished the day / night off with our 2 course evening meal. The food again was delicious and the portion sizes were really good - so much so we couldnt finish it all!! Overall an amazing stay, food was spot on, rooms and hotel itself newly renovated to a high standard and the staff were all so pleasant and helpful & a bonus that we could take the dogs as theres not many hotels allow you. 10 out of 10 all round. Would recommend to everyone and we will most definitely be returning!!

"Smelly corridor, pasta SOUP and no ownership"

1
liampatrick2020, Newcastle upon Tyne, United Kingdom 19/02/2020

During our 2 day stay the following happens 1) we ordered to Carbanaras which resembled a soup . We left but because staff were so nice we didn't complain . 2) my partner was locked out side of hotel for over 20 minutes in the freezing cold 3) A foul order was lingering in the corridors of the hotel . 4l The heating system broken and the hotel failed to notify us, which meant we had to go to reception and query the beating to be given a small air blower . 5) Our key cards stopped working suddenly resulting in his having to walk back along to reception. 6) we rang reception twice from our room with no answer.

"A great find"

4
LadyTraveller222, Weybridge, United Kingdom 17/02/2020

We booked 3 rooms and a cottage for a family Christmas and it was lovely. A few niggles at reception checking in multiple parties with similar names arriving at different times, but nothing that couldn't be fixed. Two accessible rooms were excellent as our was our room immediately next door. Food and ambiance was lovely from arrival through to leaving breakfast. Surprise Christmas gifts for guests were a lovely touch. And a Christmas Tree in the cottage was fabulous surprise. To get this up to 5 star - Improvements could be made to the cottage, which wasn't quite up to the standard of the hotel. It worked fine for us but sofas and stair carpets felt a little tired and a bit grubby in comparison to the bedrooms and the kitchen. Comfier higher sofas would make a big difference. Would be nice to have the same coffee machine in the kitchen there as in the hotel rooms, (my brother had complete coffee envy) and the lack of TVs/Wi-Fi in bedrooms would be a problem for our party for a longer stay. We also had a problem with showers on Christmas Day in the cottage but I'd guess on a regular day things like this would be fixed in a jiffy as staff on the whole were excellent. In the hotel, the accessible rooms were lovely. They do have a lot of furniture in them and need better doors that can be temporarily held open easily for someone in a wheelchair. They were way too tricky even for someone being pushed. For Christmas it would be quite nice to have an area reserved for each party in the lounge, so you could come and go and know you had a seat but that may not be practical. All in all, I loved it and I'd love to visit again and stay a little longer - a great find

"Birthday"

5
sharon382014, Middlesbrough, United Kingdom 16/02/2020

We stayed here recently for my husbands 50th. The hotel is fantastic, staff amazing and the food was delicious. We had a fab room the bed was huge and so comfy. We had booked a package deal which included dinner and breakfast. The choice was great and breakfast was gorgeous with a choice of fruit cereal full english or if prefer something else you could order with the staff.

"Tranquillity with first class service"

5
User 13/02/2020

If you want elegance and a tranquil setting this is the place. Located on private grounds with a view of lush green lands and a lovely place to walk.. The hotel has elegance throughout and is to a highest standard from bar to room tp restaurant. Staff are friendly, professional and polite and very helpful. This was my first time staying here and will definitely return. Lesiure facilities were not overly busy which was good and had some relaxing time in the sauna. Breakfast is recommended and room service was spot on 09.30am. Amazing team and very attentive to my needs.

"Beautiful Hotel, amazing food and fantastic staff."

5
Tracy D, Consett, United Kingdom 01/02/2020

Been visiting this hotel for years as it's just down the road. We have been twice this week partly because of the fabulous food but also the first class service from the staff. Exceptional service from Michelle, Devon, Amy and Joe who always recognise us and give us a warm welcome. Keep up the great work!

"Birthday Treat "

4
Blevo, York, United Kingdom 23/01/2020

We booked last minute and we are so glad we came here the whole experience from dinner/breakfast/checking in was very good, inside it's cosy,clean and relaxing and with open fireplaces. We stayed 2 nights on the blue cross offer and we have no problem in recommending this hotel. They have great staff who all make your stay that bit special. Thank you

"Afternoon Tea"

5
User 22/01/2020

We came in for the prosecco afternoon tea and it did not disappoint. Karen who was working today looked after us, she was very kind, friendly and helpful. The food was lovely, fresh cream and warmed scones. Looking forward to coming back. Thank you!

"Great stay again"

5
Aggerstheone, Dunfermline, United Kingdom 21/01/2020

stayed as a couple for one night. We know the Hotel and were that impressed that we came back. Booking in was easy and quick, a warm welcome from the receptionist. Had a wonderful ground floor room, clean warm and comfortable with very nice coffee and teas etc. Stayed for the Vegas Party night, The service and food were great. We had a great night and good laugh. After a good nights sleep Breakfast was lovely as we'd expect and again nothing to much trouble for the staff. Checkout was also smooth and painless. Our one regret was that we didn't use the leisure facilities this time as it was very busy and we were very tired We will stay here again

"Anniversary Stay"

5
User 21/01/2020

We came back for our 1 year anniversary.. And it was lush was lovely to be back at our wedding venue, we got upgraded to the bridal suite and when we went in to the room we had card, chocs and bottle of wine off the hotel which was lovely. All the staff where lovely and the food was amazing. We will be back!!

"Wedding Day of our dreams"

5
stephlouise4, Spennymoor, United Kingdom 17/01/2020

Where to start! We booked our wedding 2 1/2 years in advance and have never come across anything to grumble about. Obviously we loved to make excuses to visit the gorgeous venue at any given opportunity. Sunday lunch has always been lovely, our over night stays have been relaxing and our afternoon tea was impressive. Every member of staff we have come across have been so helpful. Irene was our coordinator and she was so helpful and friendly and kept us up to date and was willing to answer any queries. Kayleigh coordinated our actual day and everything went unbelievably smoothly. All of our guests were impressed with the food and said how lovely the venue was. Many have said they will return for overnights stay as a treat. Thank you Derwent Manor for giving us the day of our dreams.

"Best Wedding location EVER !"

5
NicSunderland, Sunderland, United Kingdom 11/01/2020

After our first visit to this beautiful hotel , we booked our NYE 2019 Wedding here ! I cannot speak highly enough of this place , it's beautiful location , the hotel itself is just amazing , the food , staff , everything . We had the most perfect Wedding , and cannot thank Leanne and Pippa enough for making everything run perfect , they couldn't do enough for everyone and we are so very greatful to you and all your staff . Big thanks to Peter and the rest of the bar staff too . Will be back soon ! X

"Excellent"

5
Bill B, Barnsley, United Kingdom 07/01/2020

Lovely hotel, friendly staff, great food, great room, great location and dog friendly. Very clean throughout and the pool area is just what was needed after a long walk round Derwent reservoir. We will be back, thank you

"Perfect "

5
User 06/01/2020

What a beautiful hotel. The staff were all lovely, very helpful and chatty. The whole place beautifully decorated in rustic style and is exceptionally clean. Great pool area with sauna and jacuzzi. The food was amazing. Perfect peaceful location. We will definitely be back.

"Mr David B "

5
User 05/01/2020

From checking in we were very impressed, the friendly welcome from Irene and we had a really good feeling around the hotel. We were pleasantly surprised by our newly refurbished room and beautiful view of the Derwent Valley. We headed to the Spa which was a 20 second walk from the hotel, the pool was quiet also lovely and warm . From the pool we headed to the bar for a quick drink and a look at the bar menu, we spoke to Karen who informed us that there was a 50% discount on the A la Carte menu Sunday to Friday.......happy days, we both had Gamberoni to start followed by 28 day aged Fillet, we could not fault the food or the price. We will definitely be returning in the future. All in all it was a fantastic 1 night break to finish off our Christmas.

"Blue cross sale"

4
k82mar, County Durham, United Kingdom 04/01/2020

Good value for money, needed to chase up the wine which should have been in our room. No soup on arrival offered. Restaurant food was wonderful staff really helpful and took time to talk to the children.

"Birthday over night stay"

5
kaym260, Consett 04/01/2020

Stayed here for my birthday just after new year. Lovely hotel lovely friendly staff who couldn't do enough to help. The rooms are very clean. Very comfortable. Food in the restaurant was very nice perfect get away.

"wonderfull stay"

1
User 03/01/2020

This hotel has been given a facelift recently and most areas are fresh and attractive, The staff couldn't be better, they are genuinely friendly and happy but also experienced and well trained. Food is absolutely wonderful, good variety and well cooked with fresh local ingredients. Bedrooms comfortable and well serviced daily.

"New Year Stay at Derwent Manor Hotel"

4
Sheena M, Glasgow, United Kingdom 03/01/2020

We spent three nights over Hogmanay/New Year at Derwent Manor Hotel for the second time with a group of friends. We have stayed here on two other occasions too. It is a pleasure to come here & the hotel & surroundings are beautiful. The staff are very friendly & helpful and they cannot do enough for us. We will be back!!

"Excellent Festive Break"

5
Tilly82Ljb, Newcastle upon Tyne, United Kingdom 02/01/2020

Excellent festive break for our 2nd Christmas with the Derwent. The staff are on hand to make our stay wonderful. The food was delicious, our check in was speedy, our room was clean, the Christmas gifts is a lovely touch. Noticeably busier this year but all in all we had a fantastic break.

"Looking good but......."

3
AVoiceofExperience, Newcastle upon Tyne, United Kingdom 01/01/2020

We've been visitors to this place for as long as I can remember, stretching back to the days when there was a house built on the edge of the grounds without planning permission called “The Dallas of Derwent” so I write with long term knowledge. Derwent Manor has had a significant amount of money wisely spent in it and the work carried out has brought the place bang up to date in terms of decor, fit out and facilities. It does feel a little as though it's not quite finished or there is something missing but well done owners, please keep the momentum going. Food wise however, get rid of the chef and send your staff back to training school. My very small, poor piece of gammon looked like it had been deep fried and left somewhere or forgotten about all afternoon and my wife's Burrito was absolutely horrendous. The wrap was soggy, the filling so incorrectly flavoured, the spices actually left her mouth with a burning sensation for the next couple of hours and the accompanying sour cream etc that we were told was all inside, hasn't been found yet! Service was very armature from a couple of guys who did appear to be trying their best but really need to be told what standards are expected of them. I've given you 3 out of 5 because I really don't want to give you less but in reality, I probably should. Come on Derwent Manor, you have a fabulous venue there, for gods sake, sort yourselves out, put the customer experience first and get the place knocked into shape to reflect the money that's clearly been invested.

"Christmas break."

4
User 30/12/2019

Really nice Hotel the food was excellent and the staff were polite and helpful. One drawback, we were given a room next to one containing a dog constantly barking once the owners had left it on its own. I think it's time for the Hotel to review the dog friendly situation. We have stayed at the Derwent Manor on many occasions and have not experienced this before.

"December wedding"

5
User 15/12/2019

Was married here last week and can not recommend highly enough. Irene and Jan were fabulous and could not do enough for us. The food at our reception was gorgeous and several of our guests commented how nice it was. Our room was beautiful, clean and cosy. We had an issue with the weather causing some problems for our evening do but it was sorted quickly and efficiently for us. Just a lovely venue.

"Mr Denis Highfield "

5
User 15/12/2019

Fantastic hotel,Food excellent room had 2 kingsize beds tv coffee machine would highly recommended it we stayed for my niece wedding which was all organised by the hotel also had indoor swimming pool and spa kids loved it

"Beautiful setting"

5
User 08/12/2019

What a fantastic place, beautifully decorated, gorgeous views and wonderful staff. We stayed overnight for a Christmas break and we were very impressed, food was lovely and such a great Christmas atmosphere.

"Jed"

4
User 02/12/2019

Great hotel & food. Only complaint was very noisy disco function made it impossible to sleep - avoid room 243 if this bothers you or enquire about a quiet room away from noise. We were not warned about this prior to arrival.

"Our wedding "

5
tracymnho, Edinburgh, United Kingdom 25/11/2019

We held our wedding in Derwent Manor in September 2019, we had never heard before but at the end really glad we did chose it. This place is so cosy and has character but had the space to cater for our 200 wedding party. We held our wedding in the Grand hall, unfortunately during our wedding planning.. Our coordinator left the job and we got a new one but the process took almost 2 months to rearrange so that was abit frustrating but it all came back together in the end. The team were happy to cater to our preferences as we had a late ceremony and wanted to skip the wedding breakfast. We were really impressed with the chose of food, we had canapés and drinks after the ceremony and then a buffet in the evening which had something for everyone. The grand hall had a massive chandlier down the middle which is the selling point, thankfully on the way we got married.. The hotel was half empty so we were allowed to have access to all the other smaller function rooms. I especially love the bar area as its so relaxing with the fire and also the view of the countryside outside was a dream. We stayed in the King suite for our wedding night which had a living space and extra room. Loved the TV in the jacuzzi bathtub and also the little pieces of decor. The only thing I didn't like was that I decided to use the shower in the small bedroom instead of the bathtub, the shower was tiny and the water sprayed everywhere which leaked into the floor. Slippery hazard and took forever to mop to after. Unfortunately we only stayed one night so didn't get to fully enjoy the room, we hope to visit again in the future to stay in it again. Other friends and family who also stayed the night complimented on how spacious and pretty the rooms were also. The breakfast the next day was also delicious, good quality and the breakfast ran onto about 11am so we could have a lie in. Want to thank Irene and Pippa for helping us bring the wedding together and also the team at Derwent Manor. I am so glad we decide to pick this beautiful venue and would definitely recommend it for the future to people.

"Wonderful short stay"

5
Lizzy T, Durham, United Kingdom 21/11/2019

We were a party of 7 people staying from Sunday until Tuesday November 2019. This hotel was perfect in all area's, very well presented. No complaints only praise for decor, service, food and welcoming staff. We will definitely be returning here for future breaks.

"Another great stay"

5
User 18/11/2019

Beautifully furnished hotel , helpful staff ,lovely pool area and really comfortable seating areas in bar/ dining facilities. Thoroughly enjoyed the food.Weve been twice now as a group of 6 and would not hesitate to go again.

"Excellent food - would recommend"

5
cookiesmum2019, East Riding of Yorkshire, United Kingdom 18/11/2019

Ate with friends in the Italian restaurant and it was fabulous. Staff attentive. Menu varied and not just pizza and pasta. Lovely food, great presentation in great surroundings. Would recommend a visit.

"Member of gym"

5
User 15/11/2019

I recently become a member of the gym the facilities are good pool is usually warm Christine and Thomas are always happy and friendly they will go out of there way to help and make you feel so welcome couldn't ask for anything more. Really glad I joined this gym Thomas really helps in the gym with personal training showing different exercises to achieve what I want to great help, support and motivation he showed me around all the machines explained how to use them and where is best to start.

"A wonderful place"

5
User 12/11/2019

A wonderful surprise shortbrake... I surprised my partner with this wonderful very much needed brake. The location is stunning. We witnessed a beautiful sunrise over the viaduct. And Derwent is the name of my partners late brother... Just fabulous. Thank you.

"Very Nice Hotel"

5
Debbie S, London, United Kingdom 11/11/2019

this is an excellent hotel for anybody visiting Durham and surrounding areas, we stay for access to Beamish museum, the hotel staff were warm and friendly, could not fault breakfast and dinner which were included in the price. All in All and excellent short break hotel.

"Family 70th Birthday meal"

2
jendav54, Newcastle upon Tyne, United Kingdom 10/11/2019

A family outing to celebrate a 70th Birthday with a carvery meal. On the plus side beautiful room and lovely meat and pigs in blankets both of which were delicious. However the rest was awful cold plates and food.Given the hotel I was expecting something delicious not cold veg and Yorkshires along with cold plates the gravy was hot and there were ample sauces but that's about it.We were asked if we wanted dessert but we are still waiting for our order to be taken. Better quality at Toby or Stonehouse carveries. It's such a shame as it spoiled the event for us. Never again 50 mile trip to have a meal there was not worth it.Never again nor would I recommend it to anyone.

"Anniversary carvery"

5
572andreas, North East England, United Kingdom 10/11/2019

Carvery in Prego restaurant cannot be faulted. Beautiful surroundings, lovely up to date decor & furniture. Food absolutely delightful, massive compliment to the chef(s), meat and vegetables superb. Desserts, well we were spoilt for choice - trifle, cheesecake & chocolate-fudge cake all divine. Two course meal for £12.95 in a beautiful setting, what more can we ask for? ⭐️⭐️⭐️⭐️⭐️

"Really nice night "

5
missladyfeet, Langley Park, United Kingdom 03/11/2019

Visited for the 1st time for bonfire night and over night stay. Room was beautiful and clean. Kids had a gift on arrival. We didn't get checked in on time so had to wait 45mins as very busy. We sat in the bar I had a drink and kids sort drink and it was nearly £15 so not cheap if it was for a night of drinking which am pleased it wasn't. We enjoyed the fireworks. Very hard to get served at the inside bar for soft drinks and same out side for drinks and food. The breakfast was beautiful and lots of choice the staff are friendly and helpful. Would definitely go again as room was £99 for the night.

"Quite a mixed experience"

4
Lesley T, Fife, United Kingdom 24/10/2019

We stayed for two nights in October. The staff throughout our stay were almost all excellent and certainly a bonus for the hotel. We had booked a superior room and were delighted to be upgraded to a suite which was pretty swish, though the furnishings and decor were quirky and rather dark despite clearly being of good quality. The lighting was a bit annoying as it was hard to find anywhere bright enough to read, and although there were dozens of sockets the bedroom had only low wattage quirky table lamps so it was impossible to see to do my hair. The main bathroom was lovely but didn't have a shower; there was a second tiny bathroom with an equally tiny shower cubicle with (curiously) a huge rain shower. We swam once in the pool, braving the rain to go to the separate building. The changing areas were lovely; the pool itself was fine for a dip though quite small and rather municipal. We ate both nights in the hotel. One evening we ate in the lounge bar where we had hanging kebabs (great chips!) and beers. Pretty good pub grub and friendly staff. On our second night we ate in the main Prego restaurant which wasn't such a good experience. We were too late for the set menu which finishes at 7pm (and seemed to be very popular). The a la carte menu has a huge number of choices but is somehow limited - no fish and quite meat orientated. We felt that it was trying (and not succeeding) to imitate the Prezzo chain. The food wasn't expensive but we would have preferred to pay a bit more for better quality. The breakfast buffet was great on one of our mornings but not very well re-stocked the other, despite us going at the same time. All in all a mixed bag. The location of the hotel is great for visiting the area - we had a brilliant walk along part of Hadrian's wall with a visit to a Roman fort and a visit to Hexham which is a lovely small town. We had previously visited Beamish so didn't go again but that was a popular day trip for other hotel guests.

"AGES FROM 5 TO 66"

5
knapier2018, Perth, United Kingdom 21/10/2019

5 people, 5 nights DBB, staff were all helpful and cheerful. Food excellent, perhaps just too much but that is our only negative comment. Stayed in the hotel 12 years ago and its been beautifully and tastefully upgraded. All good, thank you

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent five day stay with us, we are thrilled that you had such a wonderful stay with us. We look forward to seeing you again soon.

"Pendleton Wedding"

5
User 16/10/2019

Loved every minute of our wedding at the derwent manor. Pippa ensured our day ran perfectly and as smoothly as possible, nothing was a problem, everything we asked for, she Delivered, along with the other hotel staff. We had spoken to Irene from just after booking our wedding, we had regular contact and visits which was great, always made us feel welcome. However after all the planning with Irene we then had Pippa running the day, which seems to be the way. It would have been nice to deal with one person throughout, preferably the person running the wedding. Rooms are beautiful, lovley and clean. We did have a issue with the shower flooding the bridal suite, this was reported so hopefully will be fixed. Food was absolutely delicious. It was a shame the Reception area was still a building site. Would love it if the leisure facilities were expanded with spa/treatments in the near future. I will definitely be returning and certainly recommending.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to host your wedding with us here at Derwent Manor it was our privilege to help you create your perfect wedding. We look forward to welcoming you to Derwent Manor again in the near future.

"The Pendleton Wedding"

5
User 13/10/2019

Fantastic venue for my daughters wedding. Beautiful hotel in glorious countryside. All staff were professional and attentive but a big shout out to Pippa who went above and beyond to make the whole day run perfectly and stress free, a true professional, I only hope the Derwent Manor realise what an asset she is to the hotel.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review of your daughters wedding here at Derwent Manor, we are delighted that we could help create your daughters magical day, I will pass your kind comments to Pippa.

"The Evans Wedding"

5
User 13/10/2019

We cannot recommend this place enough! We've visited alot for food during our wedding prep and in between. We both thought the big day would be full of stress and anxieties but everything you could ever need is catered for, our big day was the most relaxing part of the whole wedding planning/prep! Special thanks to Pippa for sorting everything for us and tending to our every possible need. Another shout to Irene for all organisation leading up to the big day. All staff were absolutely fantastic, so much so that we paid to stay longer as we just didn't want to leave. If you've never been, or are on the fence, be it for a wedding or just a relaxing holiday, DO IT!!

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for choosing Derwent Manor to host your wedding day we are privileged and delighted that you chose Derwent Manor for such a wonderful occasion. We wish you a long and prosperous marriage and look forward to welcoming you to Derwent again in the near future.

"Richard & Shannon's Wedding "

5
User 13/10/2019

Arrived at Derwent Manor and very pleased with surrounding's, wedding was a fantastic day very well organised and food was superb to the point where quantity and quality was not of an issue could not fault at all, the team from the Derwent Manor including Pippa, Donna, Ester were outstanding in there attention to detail along with Nicola on Reception who arranged a beautiful room for myself and Mrs Collinson, Would highly recommend to all Thank you all involved

"Luxurious hotel"

4
Nettiekl, Peterborough, United Kingdom 12/10/2019

Had a two night stay last November as part of coach trip group. Absolutely enormous room all to myself which was well equipped. Although the velvety soft furnishings were not to my taste they would definately suit others. Liked the teddy bear and had a giggle at the picture on the wall which appeared to show two seabirds getting amorous. Used both the gym and pool but pity you have to go outside to get to them. Great food at both breakfast and dinner. Slept very well the first night but difficulty in getting to sleep the second night due to a wedding reception which had a fairground.

"Fantastic weekend break"

5
Tilly2013, Doncaster, United Kingdom 09/10/2019

We stayed at Derwent Manor for a short weekend break, just the two of us. The rooms were very well put together, extremely comfortable and lovely decor. The food in the restaurant was just lovely. Both of us had the seafood pasta which was one of the best I've ever had. Don't have a starter because the portion sizes give generous a whole new meaning! The bar/ seating area is filled with comfy couches and a blazing log fire. Set in stunning scenery and with a small pool, gym and sauna this hotel has everything you need for a relaxing break

"Lovely hotel"

4
joeparker1962, Dunfermline, United Kingdom 09/10/2019

Had an overnight stay here for a family function nearby in Consett. Hotel is in a lovely location and looks great on arrival. Reception was excellent, helpful and friendly. Room was fantastic, beautifully decorated and bed was very comfortable although, on arrival, it was absolutely roasting. One observation is we were in a room in an annexe and the bathroom was a bit small and impractical...not a lot of surface space and the shower cabinet doors were not designed for a larger person. Small gripe is there was nowhere for shower gel or shampoo in the shower cabinet. Had breakfast in the restaurant which was excellent and plenty of choice. Staff were friendly and the bar was nice. There was a rowdy wedding party in the hotel and while we were trying to have a quiet drink they kind of took over the lounge area which was not ideal. Not the hotel's fault but it was a bit of a downside for anyone looking for peace and quiet. Would definitely stay again.

"Will definatley be going back"

5
Suzanne O, Durham 09/10/2019

6 of us were here for a meal for my husbands birthday. There was a number of Weddings on at the same time but this did not effect the quality of the food and service. The was a good selection of dishes to choose from on the menu and the restaurant had a good atmosphere. Lovely place!

"Anniversary overnight stay"

5
User 08/10/2019

Wow what can I say from start to finish absolutely stunning hotel with beautiful views very warm welcoming from reception who explained everything we needed to know and more. The staff were all attentive and welcoming hotel is immaculate and our room was outstanding with wine on arrival we had our own living area and a little bedroom with our own master room all rooms had en-suite and we had an amazing balcony looking out onto the moors. Food was cooked to perfection you can eat in or take it back to your room. Faculty's with in the hotel was great we used the sauna and jacuzzi then went for a swim they also have a gym there. The price is well worth the money would definitely go back and would definitely rate this hotel to others.

"Fabulous night at Derwent Manor"

5
User 08/10/2019

I stayed here with my friends for my 30th birthday celebrations. We had a great stay. Everything about this hotel was fab! The setting and grounds are stunning. We enjoyed a relaxing day in the spa facilities on site. The rooms are a great size and immaculate, the decor is modern and the beds are comfiest I've ever stayed in. We enjoyed declious food in the resturant and the service was second to none. The staff are so accommodating and friendly. Would definitely recommend Derwent Manor. I look forward to another night here :-)

"Wedding"

5
User 04/10/2019

I was at the Derwent Manor Hotel for my sons Wedding and I must say I was extremely impressed the staff are amazing nothing to much trouble the food the atmosphere the rooms everything was amazing the wedding g was a two Day affair and myself and some of us even stayed one extra Night we enjoyed it so much 100 percent the best Hotel I have stayed in for a long time five star treatment all the way

"Relaxing stay"

5
jetsetters770, Stockton on Tees 29/09/2019

We stayed last weekend and were really impressed. Friendly, professional staff. Great food in the restaurant. Spotless, modern, luxurious room. Good parking. Relaxing swim in the pool. We will definitely return.

"Beautiful English Hotel Experience"

4
BobandEileen, Northport, New York 28/09/2019

The Derwent Manor Hotel is a real find in Northumberland. The facility is pulling out all the stops to make the ancient manor a modern, friendly place to stay. Features of the facility indicate a solid commitment to good design and comfort. Also...probably the best bed you're likely to sleep in compared to any other hotel!

"Lovely Location"

4
fionaksl, Nottingham, United Kingdom 17/09/2019

Stayed at this hotel for 1 night on route to Scotland. Set in a beautiful & peaceful location. The room was clean & had everything you could possibly need & the bed was probably the most comfortable we've ever slept in. The food in the restaurant was very good & service was exceptional. All the staff we met were friendly. The only negative (& a big one for us) was the dark & oppressive decor throughout the hotel, it felt as though we'd walked into an upmarket morgue! Definitely worth a visit if you can cope with dark interiors.

"Enjoyable stay for friend's wedding"

5
John F, Glasgow, United Kingdom 17/09/2019

We stayed at this hotel for a friend's wedding last weekend and the hotel was particularly stunning set in lovely grounds. The first night we ordered food and I was particularly impressed with the "hanging kebab". The room was very well laid out and our 2 year old daughter was comfortable. The wedding itself was very enjoyable, and the venue did it justice. The only downside to the stay, and I cannot make it a complaint due to the quick and professional resolution of the matter by the staff, was the fact that an unknown individual obtained a blue card and charged drinks to my room without my knowledge. This card was a copy, as my card mever left me the whole duration of my stay. The fact that the staff and manager take this matter so seriously and immediately offered a good will gesture was very reassuring. The breakfast was enjoayble wih a good variety offered. Overall, would return to this hotel again.

"Superb hotel : we have booked for Christmas"

5
User 16/09/2019

Highly recommended. We have just returned from a truly great 3 night stay and enjoyed it so much we have booked for the 3 days at Christmas. Food was excellent, the staff were friendly and welcoming, efficient and highly professional. The bar/lounge/dining room were all extremely comfortable and well furnished with tasteful decor. Bedroom and en-suite were spacious, most attractively presented and well appointed. All in all : we could not fault the hotel or the experience and hence we have booked to return for the three day Christmas break.

"Fantastic"

5
patricia m, Dumfries, United Kingdom 15/09/2019

Beautiful hotel, pool and gym amazing. Huge bedrooms and great food, staff lovely, had an amazing two days got a great deal for two nights b and b and dinner on first night very clean and spacious areas for relaxing, would definitely return

"Beautiful hotel"

5
Anne S, Houghton-le-Spring, United Kingdom 14/09/2019

We stayed at the hotel for one night while attending a wedding. Staff were very friendly and helpful. The food was great. Our room was fantastic. And the whole place beautiful. The views around the hotel are lovely. Highly recommended

"enjoyable stay"

4
RobandJackie, Yorkshire 12/09/2019

good facilities, great food in the restaurant, nice room, wonderful location only downside was the the poor lighting in the bar/reception and corridors. the service in the restaurant was good and the staff were fantastic and helpful though possibly short staffed

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review I am delighted that you had an enjoyable stay with us and the service was good and the restaurant fantastic. We look forward to seeing you again soon.

"Wonderful break"

5
Covgirl87, Coventry, United Kingdom 10/09/2019

A great find! The location sets the tone for a great break. Rooms are very comfortable and well serviced with amazing beds! The meals in both the bar area and the restaurant were very tasty and good value. The staff were very friendly and professional. Can't wait to return.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thanks for choosing to stay with us and your subsequent review of your stay, We are thrilled that you had a "wonderful break" We all look forward to welcoming you again soon...

"Amazing experience - perfect wedding venue"

5
User 09/09/2019

We got married here in July - A huge thank you to the team for their efforts on our wedding day, they were faultless. They really went above and beyond on every detail to make sure we had the perfect day. Our guests were extremely complimentary, from the service to the staff and the venue as a whole. Thank you to Leanne in particular for her professionalism throughout and all of her time and help with the planning –who made it an easy and stress-free process. Beautiful hotel overall with amazing views and rooms and lovely staff!

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for choosing Derwent Manor to hold your wedding day we are delighted that we helped you have the "perfect day" I will certainly pass your comments to Leanne and the rest of the team. We look forward to welcoming you again in the near future.

"Lovely Hotel"

4
Tony R, Thornton Cleveleys, United Kingdom 06/09/2019

My wife and I stayed in this hotel on the recommendation of friends.it enjoys a fabulous location in the wilds of the Northumbrian falls.it is ideally situated for visiting Durham and Beamish Museum. The room was large and comfortable with nice open views. The food is excellent. There was a slight hiccup when they brought my wife the wrong meal but this was quickly rectified.All in all a lovely hotel and I would visit again.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review and we are delighted that you had an good stay with us following the recommendations of your friends We look forward to seeing you again very soon.

"nice views in open country side"

2
User 31/08/2019

Stayed over the bank holiday weekend had a great time, sadly the hotel was not has it should have been considering the cost!! Had to ask for a bath mat, did not have any face flannels or shower cap. tissue box was empty and was not filled up during our stay. Could not move in the room for furniture,2 D/beds, 2 Settees,2 Chairs,1 table. Banged our legs all the time moving about in the room, staff did not seem to be very obliging!!

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review, I was very sorry that we did not fulfill your expectations whilst staying with us, guest satisfaction is our primary concern and I am sorry that you feel we have not achieved this whilst staying with us. Bath mats, face flannels and shower caps are all available on request and this is clearly communicated in our guest directory. We do this as many of our guests no longer use these on a daily basis and by not having them in the bathroom it stops it from being cluttered and creates a clean clear cut space. I apologise that we did not replenish the tissues whilst you stayed with us, I have highlighted this to our housekeeping team. We look forward to welcoming you again should you be in the area again.

"Wedding venue"

3
User 30/08/2019

Stayed at Derwent Manor in July but checked out a day early. The rooms,food and bar and dining staff are excellent. We have been here before and we had a brilliant time but this time there was building work going on inside and outside but to be honest it wasn't so much that but there was a wedding on our last day and the guests took over the bar/lounge and patio areas and they were very loud and rude guests and as we were waiting for our room to be serviced and the upstairs bar was being refurbished we ended up sitting in the lobby. Everything seemed to be aimed at the wedding party and we felt very much neglected and ignored so with having one or two other problems and thinking with more alcohol the guests might ruin our evening we decided to check out. We didn't get much sympathy from reception only"well we are a wedding venue". The receptionist reluctantly refunded our second night. After sending a complaint by email I received a reply email from the hotel a couple of days later with an apology and an offer to come back and stay which was very much appreciated. We are going next month as I know this hotel is really relaxing and comfortable and I don't want to write it off. My advice would be check if there is a wedding on,as I was advised to do,before booking. The three stars are for the fabulous rooms,food,and the bar and dining staff.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review, I was sorry to read that we had not fulfilled your expectations whilst staying with us. As you have stayed with us prior you were aware that we are a wedding venue and I apologise if you found the behavior of some of the guests a concern, we pride ourselves on being able to facilitate multi events whilst continuing to look after our residential and non residential guests along with those attending functions and weddings at the hotel. The refurbishment works that are taking place are in reception and this area is totally screened away from any guests and disruption and reception is currently in what was the hotels original reception area at the east entrance to the hotel so no disruption should have been encountered. Our bar area upstairs was not under refurbishment and this was readily available to be used as a bar and quieter area. I am sorry that you felt that you needed to check out and that my reception team were understanding and showed good customer service by acknowledging and acting upon your wishes and by giving a refund for your second night for a booking with conditions that were non refundable or could not be cancelled without penalty. Customer feedback is essential and I thank you for your review as it allows us to highlight to future guests the great customer service we provide for all of our valued guests.

"Never Disappointed"

5
Magpie051, Newcastle upon Tyne, United Kingdom 30/08/2019

As a family , we tend to stay over at this hotel to celebrate birthdays. We have stayed several times and it is a favorite of our grandchildren. Even though there is building work going on in the old reception, there is no impact on clients. The deals on offer are exceptional and the decor in the bedrooms and hotel generally is very good. The staff are excellent and the lady who served our 70th birthday meal was fabulous. She really made the celebration memorable. The food quality was appreciated by all and the breakfast is to die for. The leisure facilities are well managed and again staffed by very friendly and helpful staff' Thanks for another great stay. We will definitely be back

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review, we are delighted that you continually choose to stay with us and the hotel is a favorite with your grandchildren. I will pass all of your kind comments to the team and we look forward to welcoming you again very soon.

"Lovely 2 night stay with friends"

5
User 29/08/2019

We booked a 2 night stay which included 4 free passes to Beamish. We had a great day out and trip to Beamish. The food at the Hotel restaurant- Prego restaurant, was excellent, and cannot fault it, absolutely fantastic.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review of your recent stay on our Beamish Package, very happy to read that you had a "lovely two night stay with friends" We look forward to welcoming you again very soon

"2 nights stay Beamish Package "

5
User 28/08/2019

Fantastic hotel the staff were impeccable. The value for money was amazing. The food was first rate and varied. We stayed 2 nights breakfast and 3 course evening meal included along with entry to Beamish Living Museum. We were pleasantly surprised at the quality of the hotel, staff and food. Beamish is about 11 miles away and well signposted and very good and worth the visit. We will definitely be recommending this hotel.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for choosing to stay with us and your subsequent review, as a team we are delighted you had such a fantastic stay with us and that you will definitely be recommending ourselves. We look forward to welcoming you again very soon.

"Excellent package"

5
jean s, Cambridgeshire, United Kingdom 27/08/2019

We spent 2 nights at the Derwent Manor, on a special deal, which included 2 tickets to the Beamish museum. The package included breakfast and evening meal on both nights. It was an excellent ' value for money' break. Hotel clean and staff friendly and helpful. Comprehensive buffet breakfast, and evening meal menu varied. Did not use any of the spa facilities as time did not permit. Would visit again

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us on our Beamish Package, I am very happy that you had such an enjoyable stay and found the hotel to be clean and our staff friendly and helpful. We look forward to seeing you again very soon.

"Outstanding"

5
Caroline P, UK 23/08/2019

Excellent hotel providing outstanding service! The evening meals in Prego were sensational and exceptional value for money! Our daughter loved the make your own pizza! The rooms were spotless and the breakfasts were fabulous'. Although there were ongoing renovations, we were not inconvenienced in any way! Will be returning again!!

"Just a little break away"

4
Atinarolyat1, Lancashire, United Kingdom 22/08/2019

Little trip up north. Stop on wY into Durham tosee Cathedral beautiful. On to hotel omg even if renovations were being done carpets trough out hotel. Room was fabulous. Went down for dinner and yes excellent meal excellent staff. Next day trip out to Beamish which never disappoints. Lovely to seeing the new developments taking place.

"Excellent afternoon tea"

5
User 17/08/2019

Myself, along with my 4 bridesmaids, mother of the bride and mother of the groom, went for afternoon tea today as I'm having this for my wedding breakfast when I get married at Derwent Manor next year. The afternoon tea was fantastic and the service in the restaurant was great. I'm really looking forward to my wedding next June!

"Relaxing"

4
Alison G, Dumfries and Galloway, United Kingdom 16/08/2019

Met friends for a 2 night break at this hotel, we were pleasantly surprised. It looked like the photos on website, offered what it said on the website. Very comfort, clean, food was delicious, & staff very friendly , & welcoming We had a little bit of a hic up, but was dealt with very satisfactorily by a manager. We even got free entry into Beamish Museum. So all in all a very relaxing break. Thank you staff at Derwent Manor.

"Superb Hotel"

5
DSteve1, Durham, United Kingdom 10/08/2019

We had a two night stay at this superb hotel. The reception staff were very informative, welcoming and couldn't do enough to ensure we had a pleasant stay. There is plenty of space outside to park so this is not an issue. We booked into a suite and we certainly were not disappointed. The room was so clean and modern, it really did feel like luxury. The suite also had a balcony with stunning views. The restaurant is very reasonably priced and the food is excellent. The staff are very attentive and friendly. Breakfast was a mixture of continental and a self service buffet with high quality food and fast efficient service, catering for all. Overall a fantastic stay and would highly recommend the Derwent Manor.

"A relaxing break."

4
User 09/08/2019

A good place to relax in a scenic location with interesting places to visit nearby. Comfortable, clean, well decorated and good size rooms. Enjoyable restaurant fare at reasonable prices. The staff were all very friendly and hard working.

"Lovely hotel and surroundings - a joy to visit."

5
Natalie F, Sunderland, United Kingdom 06/08/2019

Stayed at Derwent Manor again and again it did not disappoint! This hotel is a luxurious little gem! Stayed on the family deal. Staff were excellent - attentive and professional. Alexandra at breakfast was pleasant and great with the children. Tom in the spa and pool and again brilliant with the children. Couldn't fault the stay and will definitely be back. The upgrade to the hotel is exceptionally stylish and the grounds are stunning. Food is always of a very high standard with a lot of choice! Would thoroughly recommend to anyone as have stayed with family and friends and it is always a pleasure.

"Except of the shower a great hotel"

4
Andre M, Worcester, MA 06/08/2019

I would have rated this suite 5 stars if the shower would be usable WITHOUT getting your hair wet. We stayed for 3 nights and I don't want to waste time every single moring to wash and blow dry my long hair. We had a lot of sightseeing to do. So with a regular walk-in shower where you can have a shower without getting your hair wet, I definitely would have rated this place 5 stars. We had suite # 111. It was gorgeous. Very nice view, very quiet, even though there was a wedding party on the second night, but in our wing we couldn't hear anything. What we didn't know: there is a side entrance very close to # 111 next to the car parking, so you don't have to carry all your luggage over several staircases (which you need to do if you take your luggage to the reception). But they didn't tell us about the side entrance. We found it by chance. The restaurant offers excellent meals. Peter the bar tender was very nice. We ate there twice after sightseiing. Who claims that British cuisine is not good? Breakfast was also divine! My tip: don't stay here on weekends or at least make sure to stay far away from the wedding party room. Other than that the location is very peaceful and secluded in the countryside which we appreciated very much.

"Sunday lunch "

4
jillw71, Durham, United Kingdom 05/08/2019

Visited yesterday for the Sunday carvery after lots of recommendations, lovely restaurant very nicely decorated. Unfortunately as its upstairs and was a very warm day it was extremely hot inside the staff had opened all windows and doors but was a little difficult to enjoy a roast could do with air con. The vegetables on offer were amazing at least 10 to choose from & and all cooked perfectly lovely creamy mash but roast potatoes were only average. Fantastic crispy Yorkshire puddings. Very good choice and quality meat and a very generous serving is given. This is a great setting for Sunday lunch the staff are very friendly and helpful and would definitely visit again. Slightly more expensive than your average carvery but was worth the money.

"Impressive"

4
7276gb, Rotherham, United Kingdom 31/07/2019

Really disappointed to only award four circles but there were a number of minor issues so cons first: The room was spotless and comfortably furnished with good facilities. We did however feel it was a little over furnished with two large double beds with a sofa at the end of each. Subjective opinion I know but we felt these were superfluous leading to the room being a little cramped for moving around. Otherwise couldn't fault it apart from a minor maintenance issue in the bathroom which was promptly and efficiently resolved so thank you. A handrail on the bathroom wall would be helpful for getting in and out of the bath/shower for those of us a little less sure on our feet these days. Breakfast the following morning at 9am was a little hectic as it appeared understaffed. After waiting a little while to be seated, the busy young lady directed us towards a table, asked what we wanted to drink and explained the buffet was self service. We again had to wait a little while with a queue forming as there were no plates. That said, the hotel is in a stunning setting and room 234, although a bit of a trek from reception, does have stunning views and is very quiet. The beds were very comfortable and the other facilities were very good. I may have expected a mini bar but the bottle of red wine provided was enjoyed. Check in and out were both friendly, helpful and efficient. We ate in the bar/lounge area which we found very comfortable, albeit a little dark, with delicious burgers and good service. We enjoyed our breakfast in the restaurant where there was a large selection, cold and cooked, and all very tasty. Throughout our Monday one night stay all the staff we dealt with were polite, relaxed and friendly but efficient so seem well trained providing a commendable professional corporate image. Based on our experience we would happily recommend the Derwent Manor and return again, and hopefully award that elusive 5th circle! Well done all concerned.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review. I am delighted that you had an "impressive" stay with us and that overall you enjoyed your stay with us. We look forward to welcoming you again very soon where we hope you will give us the elusive 5th circle.

"Wedding stay"

4
the_naylors, Durham, United Kingdom 30/07/2019

Staff were very friendly and the family wedding was perfect. Dog friendly room. No utensils to dish dog food out. Alot of noise following the wedding as our room was below the wedding venue and the furniture was being moved around until 3am. The shower wasn't very powerful but the rooms were clean and tastefully decorated.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your of your recent stay whilst staying with us to attend a wedding at the hotel. We look forward to welcoming you again in the near future.

"Excellent place"

5
belleah, Tyne and Wear 29/07/2019

Stayed for only one night but wished it was longer. The hotel is beautiful and very modern. Room was very spacious, recently revamped. Has everything you need. Restaurant is good. Food delicious and massive portions. Leisure facilities are clean. Hotel is child friendly also. Would deffo stay again.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review of your recent stay with us. We are very happy to read that you feel we have an "excellent place" and that you would stay with us again. We look forward to welcoming you again very soon.

"Really enjoyable break"

5
yetifan1, Lincoln, United Kingdom 28/07/2019

Stayed here for 2 nights DB&B in a king room and thoroughly enjoyed it. Room was lovely and spacious with great views. Staff were very friendly and helpful. Dinner was delicious with a good menu choice. Our stay included a visit to Beamish museum which was so interesting and well worth a visit. The hotel also has a lovely leisure complex. A very enjoyable few days at a hotel where I have no complaints only compliments. We will return.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, we are delighted that you had a "really enjoyable break" and that you found the room to be "lovely spacious with great views" We look forward to working with you in the near to Derwent Manor.

"Mr Kevin Faddy"

5
User 27/07/2019

Just spent the day and night as guest at a wedding at the Derwent manor hotel and would like to say the whole day was a fantastic venue with excellent staff looking after everyone , the accommodation was excellent as well was the food served during the day and night , look forward to staying there again in the future.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for your review and recent stay with us, we are very happy that you had such a wonderful stay whilst attending a wedding at Derwent Manor and found the food and accommodation excellent. We look forward to welcoming you again to Derwent in the near future.

"Birthday Celebration"

4
User 26/07/2019

We stayed here recently at the Derwent Hotel for a 3 night stay for a birthday celebration with my husband, the rooms were large with comfy beds, with beautiful views of the surrounding countryside, it had a lovely bathroom too. We stayed for both the breakfast and dinner which was all very tasty and the staff very friendly, the decor was very contemporary although a little dark for my liking but still done to a very high standard. We would recommend it to family and friends.

"Great Getaway"

5
User 26/07/2019

I stayed at the Derwent Manor as a Leisure Break for two nights and a Beamish Museum visit. The journey to Derwent Manor was a lovely trip with beautiful views and countryside. The Manor was decorated in the old style which was very nice, lots of nooks and crannies to sit and have a peaceful time with a drink or read a book. The room was large, decorated in a modern style but was very homely and comfortable with a very modern coffee maker and lots of tea, coffee pods, hot chocolate and biscuits. The bathroom was very modern and absolutely spotlessly clean. It even had shampoo and shower gel which in most hotels this is now missing. The restaurant has a very large menu, you can always find something interesting to eat. If you get the opportunity to visit Derwent Manor......do go !!!!!

"Will stay here again"

5
2drusillas, Manchester, United Kingdom 25/07/2019

We had a late booking deal here for one night and everything was lovely. The hotel was easy to find and is in a good location to visit Durham; but there are also other interesting places nearby. The grounds are pleasant and the surrounding countryside can be walked to easily. There's also children's play equipment available. There was a wedding on the night we stayed but this didn't interfere with our evening or go on late to keep us awake. The room was very nicely decorated, clean and modern. Room facilities excellent including a coffee pod machine as well as a kettle. Nice big tv. Nice big comfy bed. We dined in the restaurant and were lucky enough to arrive in time for the early bird menu - before 6pm, and a great deal. The menu choices were good and the meal was excellent. As another option dining is also available in the bar, with a similar menu to the restaurant. Breakfast was served in the restaurant and was also excellent. All the staff were pleasant, friendly and helpful (reception, restaurant, bar and housekeeping).

"Disappointing to say the least"

2
mamoon s, Newcastle upon Tyne, United Kingdom 25/07/2019

Just returned from Derwent Manor and must say was really looking forward to my stay with my wife and my 5 month child. One on the main reasons I booked this hotel was because its meant to be such a family friendly hotel. Was severely disappointed. When I booked the hotel I did advise I had a 5 month old baby and was expecting a travel cot in the room. Another reason I booked the hotel was due to it having a child pool but when we went to the pool we were told there were building works and while these were happening there was no water in the pool. The main pool was too big for my little one and in the end we did not go swimming once. The second day we were blocked as they were laying carpets and couldn't get to the room which was not at all convinient when trying to carry a child seat and we had to find an alternative route to the room which was made even worse by the fact it was so hot outside. We told the receptionist when we were checking out about the problems we had experienced expecting at least some sympathy and she looked at us as if we were stupid. Will not be booking Derwent Manor again after what was an extremely disappointing stay

"Beamish Break at Derwent Manor Hotel"

5
patwebster2018, Leeds, United Kingdom 23/07/2019

We were looking for a short break and found a very good deal at this fabulous hotel, the decor is amazing. We spent 2 nights here, the food was really good, staff very friendly and tickets to Beamish were a bonus. Loved every minute.

"Another great stay"

4
jamsearcher, Tamworth, United Kingdom 15/07/2019

I having been staying here now for over twenty years. Each time I come here they have been busy updating the interior and tidying up the outside. The decor is not to everyone's taste but it is clean and comfortable. There is an option of a bath or shower and it's well appointed. The bed is large and comfortable. There is plenty of parking and the views are great. There are also options on site for food. I always eat in the bar. There is a good choice on the menu. The breakfast is also first class. The WiFi has also been improved since my last stay. If your in the area it's worth considering.

"Family room"

4
acartm764717, Sunderland, United Kingdom 11/07/2019

My partner myself and my 5 year old son stayed overnight as we attended a friends wedding. On arrival the room was stunning very impressive. Then a few things coffee machine wasnt working wasnt enough cup and would be nice to have glasses in the room also anyways the next morning after I great sleep I was horrified to find big long pink hairs in one of the beds which leads to think the bed hadnt been changed from former guests. I complained on check out and the lady just said she was sorry.

"Outstanding... just amazing"

5
antony c, Stirling, United Kingdom 11/07/2019

Had the pleasure of staying 2 nights b and b with dinner on one night here. The place is just stunning. The grounds on the way up are beautiful, the hotel itself is also as stunning. Decor is so modern and decorated to a very high stylish standard. The rooms also match. Very modern and feels every bit like a 5 star hotel. Food also delicious as is the breakfast. Add to that the spa facilities, this place is by far the best and most stunning hotel I've stayed in. Why it isn't a 5 star os beyond me

"Stay Near Beamish"

5
mrcct01, Greater Manchester, United Kingdom 10/07/2019

Our stay was part of a package booked through Great Little Breaks comprising two nights bed, breakfast and evening meal and tickets for Beamish. The hotel despite being in the middle of lovely countryside, is ideally located for visiting Beamish, Durham and Northumberland. Despite being on a "package" basis I would highly recommend the food. Service in the restaurant and bar was variable dependant on number of guests but always ok. The room was very good, clean, modern and a good size. Overall a very pleasing stay.

"Very disappointing"

1
User 10/07/2019

This hotel is fine if you are 7ft tall or don't wish to use the wardrobe, if you don't mind another guests dirty towel left in the room, if you are happy with a cold water bath or shower, if you like under cooked prawns in the restaurant and finally to add insult to injury to try and charge you for the above meal after you were offered it free as recompense for the above problem. Still the management have a good line in excuses.

"Very disappointing Friday night meal, terrible service"

2
User 09/07/2019

Pretty disappointing visit for a Friday night. We were not greeted by anyone and had to pinch a couple of menus from the couple beside us.Eventually told by a waitress that we'd have to order our meal from the bar as she didn't have time. There was a wedding on at the same time and so we had to queue for a further 10 minutes just to place a food order and a couple of drinks. Food, when arrived, was average at best. Seems like a very poorly staffed/managed pub. Will not be back.

"weekend away"

5
Mary H, Scotland, United Kingdom 03/07/2019

Lovely place my only gripe is 2 weddings on when we arrived totally neglected a guests staying at hotel not connected to wedding long wait even to get drinks and into room which was lovely our second time there because we love it also the whisky was on short supply (grouse )which we drink but didnt have much of any kind for us due to the weddings I expect but wasnt good enough

"spar and gym"

5
User 01/07/2019

I am a member of the gym, i let myself judge the place through eight idiots acting themselves in the, the staff are excellent, Christine runs a good place its always clean and tidy when she is there.and puts up with no nonsense,the other staff are polite. the place is ran well most of the time. just you can get a few idiots using the hotel facilities, personally speaking i wouldn't allow groups over 3 young lads in, they do tend to run amok.

"Beamish package trip"

3
Elaine F, Chelmsford, United Kingdom 28/06/2019

Comfortable room, beautiful views. Some nice touches eg coffee machine, but very poor ligting made reading at night difficult. Staff were very friendly and helpful but service in the restaurant was very slow.

"Fantastic setting"

5
User 25/06/2019

Ive just had a three night stay at the derwent manor hotel. Set in stunning scenery the amenities offered are first class. From the moment of check in to departure the staff were nothing but polite and very helpful.

"Couldn't be better!"

5
EnglandAlan, Lytham St Anne's, United Kingdom 18/06/2019

Our last review of this hotel a few years ago was “could be better “ well I'm happy to say our recent stay couldn't have been better. We were a family of 3 adults and a baby staying in a family room. The room was spacious (2 double beds ,travel cot and other furniture) exceptionally clean and nicely designed. The coffee machine and kettle provided more than enough drinks with lots of variety. we were impressed with the range of toiletries which included additional ones especially for the baby!, a lovely touch. We didn't eat in the restaurant but enjoyed a couple of drinks at reasonable prices. The leisure facilities were a pleasure to use with lovely warm water in the pool. During our stay the hotel was being used for university end of year balls, the only inconvenience to us was being unable to use the lovely public bar, we were however accommodated upstairs in the restaurant and we had fair warning before completing our booking. We would definitely recommend this hotel.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We are thrilled that you have had such an enjoyable stay with us and that we have ensured you had a stay that "couldn't be better!" We look forward to seeing you again very soon.

"Chaotic."

1
171Mike171, County Durham, United Kingdom 16/06/2019

I went to stay for two nights. I wasn't advised that a wedding was arranged. I was put in a room right under where the wedding party was on and music didn't stop until 1am. At 1am there were brawls, people using foul language. I asked for a sandwich, but was going to cost about £8.00. 17 years ago, I stayed and the same carpet was still there, although it was thread bare. Never again!.... After complaining I did get a refund of £66.00 ...five days later!

"Lovely weekend away"

5
Jodymagpie, Manchester, United Kingdom 09/06/2019

Stayed here a couple of times and it never lets me down great setting really friendly staff .rooms are great very clean and modern food is great had a meal on the first night in restaurant the next night in the bar great service great funny friendly waitress Karen Sinclair goes out of her way had a lovely time shame about the weather my friend is going with her family for Christmas it sounds amazing coffee machine in all the rooms what more could you want there was a large wedding on Saturday night but it was surprisingly quiet beds in the hotel are superking sized

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thanks for taking the time to review your stay with us, we as a team are delighted that you had such an enjoyable stay with us. We look forward to seeing you again very soon...

"Mrs Sandra Martin"

5
C893EGsandram, Phuket 04/06/2019

Situated in the heart of the Derwent valley countryside it is an idyllic setting We stayed in a family room for the bank holiday weekend whilst we visited friends in nearby Consett The staff were fantastic from check in to check out courteous and helpful. The kids made full use of the pool and although we only checked it out the gym looked first class We had a lovely meal in the restaurant on the Sunday evening and then rounded it off with a glass of wine in the bar / lounge Once we had checked out on the Monday we asked for a coffee before our journey back to London and although coffee was not available for another hour the staff accommodated us We will definitely be staying here again and have already recommended it to friends

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Customer satisfaction is or primary importance here at Derwent Manor and I am delighted that we have achieved this whilst you were staying with us. We thank you for your very kind comments and we all look forward to being of service to you in the near future.

"Short break"

4
Carol F, Kilmarnock, United Kingdom 04/06/2019

Had a lovely relaxing 3 night stay at Derwent Manor, a couple of weeks ago. ( we were on a 2 night b & b deal with 2 course dinner on one of the nights, we added another night ) Our room spacious was and clean. The staff were helpful, friendly and chatty. We did have a few small issues, the heated towel rail in the bath room was on at high all the time - we couldn't see anyway to turn it down - so the bathroom always felt like a sauna. Also the water pressure for the shower was very poor. The main fixed head shower wasn't to bad, but if you wanted to use the smaller one it was basically useless. I like the hand held one if I'm showering and not washing my hair. The hotel sits in lovely grounds but is not within walking distance of any wee villages. We also felt it would have been nice to have some local guide information in the room and not just leaflets at reception. At breakfast there was a great variety, mostly on a help yourself buffet layout including all the things for a full English. It was not clear on the breakfast menu that if you ordered the likes of Eggs Benedict, there was a supplement charge. ( we didn't know this till we were paying our bill on departure). All the small issues aside we will definitely visit again.

KEITHD635, Director at Derwent Manor Hotel BW Premier Collection, responded to this review
Dear Guest Thank yo for taking the time to review your stay with us, I was very happy to read that overall you had a very good stay with us, I have highlighted the maintenance issues with our maintenance team and these have been rectified, I apologize that you encountered this whilst staying with us. I have passed your comments to our housekeeping team regarding the high levels of cleanliness and to our staff in general who helped make your stay enjoyable. We look forward to welcoming you again to Derwent Manor

"Beautiful hotel but attention to detail slightly lacking"

4
User 02/06/2019

This is a lovely hotel in a fabulous setting and they were happy to let us bring the dog. What was described as a family room, though beautifully decorated, was rather small for 4 people though and the toiletries provided were basic (though there is a Tassimo-type coffee machine if you can get it to work). Staff were friendly and helpful; breakfast a plentiful and tasty buffet though food in the bar seemed to take at least 35 minutes to arrive. The on-site leisure pool was a great hit with the kids, though again the changing facilities are rather basic and small. Having said all that we would probably stay again

"Martin Ferguson "

4
martinf408, Edinburgh, United Kingdom 28/05/2019

Had a great stay at this lovely hotel. Nothing beats a soak in the pool followed by a sauna. The views are beautiful. The grounds are well maintained and it is pleasant to walk around. The food in the bar was very nice. If I had one complaint it would be the portion was to large I had two fish and a heap of lovely fries. The service was quite slow but the restaurant was busy so you have to wait.

"Nice"

4
richJay, Sheffield, United Kingdom 26/05/2019

The rooms were lovely the staff were great on our stay. The pool was very busy and noisy when we were there. The food was great and the rooms are spacious and clean. But there was something missing probably due to it being a large less personal place perhaps. Best Westerns are known for their standards we just prefer a smaller place that's all

"Fab stay"

5
jackybrown8, Sunderland, United Kingdom 26/05/2019

Another fab stay at this wonderful hotel. From start to finish nothing too much trouble for the staff. Bar warm and welcoming, restaurant food superb. Room nice bright and airy with spectacular views Would definitely recommend and revisit

"Dinner bed and breakfast"

4
User 20/05/2019

Excellent value for what we paid. Staff friendly and helpful. Room nice, bed was comfortable could have done with a little sprucing up. Food was amazing and generous portions with good range on the menu. Drink a little pricey

"Anniversary Stay"

5
J0mck, Newcastle upon Tyne, United Kingdom 20/05/2019

I've just returned from an overnight stay at the Derwent Manor, we got a great last minute deal via a Facebook offer, we arrived around 1pm, our room was ready for us to drop our bags off before going into the leisure facilities, towels were provided and the area was clean and pretty quiet, the evening meal was lovely, plenty of options on the menu. Our room was really spacious and with good views and breakfast was self service and delicious.

"Amazing Sunday Lunch!"

5
jodiebennett1, Jarrow, United Kingdom 19/05/2019

Absolutely fantastic Sunday lunch! Food was constantly replenished. Meat tender and plenty of choice. We couldn't get over how well priced it was too. The service was fantastic !! Such lovely staff. And great with my little boy. We can't wait to come back (and May have to stay also!!) Thank you

"Birthday let down "

3
User 12/05/2019

My partner booked the champagne, dinner, B&B offer as a birthday treat after many recommendations from friends but unfortunately we felt a little let down by our experience. Check-in was fast and our room in the main hotel was huge with a fabulous view but on entering we were greeted with two stains on the carpet, nail varnish stains on and in the bath and large scratches on the bathroom door. Our champagne was waiting for us in the room and was good quality but wasn't chilled so we had to get this sorted ourselves at the bar. The biggest problem, which led to a sleepless night, was the temperature in the room - it was far too hot! Because we were in a ground floor room we weren't able to leave the windows open due to security and the hotel doesn't supply water in guest rooms (not something I've experienced before in a 4* hotel) which made the heat seem even more unbearable. There was also a private function on during our stay, and to no fault of the hotel, this caused disruption for others as many of the guests used the public areas rather than the private function room. Queues at the bar (which was very reasonably priced), children running around and general loud behaviour of people who were simply enjoying themselves however this isn't what we had expected when we booked a quiet night away. Because of this we went back to our room much earlier than planned and just watched tv. On the plus side, we had the pool to ourselves both days and both dinner and breakfast were tasty with plenty of choice although the temperature in the restaurant at breakfast was again far too warm which was commented on by other guests. If we'd visited on a different day we would probably have had a much better overall experience however all these small factors, with the added sleepless night, mean it's unlikely we'll ever chose Derwent Manor again.

"Sunday best carvery"

5
572andreas, North East England, United Kingdom 12/05/2019

Table for 6 in the restaurant for Sunday carvery. Excellent choice of meat & vegetables, all cooked beautifully. Very good place to have Sunday dinner, as two course meal under £13. Like this place, will definitely come again.

"Group Garden Holidays"

5
Jean M, Oxford, United Kingdom 11/05/2019

One of the best and friendliness hotels we as a group have stayed in. The hotel was lovely and clean with spacious rooms. The hotel is situated in the countryside with some fantastic views. The food was first class and plenty of it. This is one hotel that we would very much like to return too, sooner rather than later. Full marks to all the staff nothing was too much trouble. Jean McGarry Group Organiser Group Garden Holidays

"Out for Tea"

5
User 10/05/2019

After a hard week at work me and my wife being child free decided to go out for something to eat and chose the Derwent Manor we hadn't been for a long time. Couldn't fault my mixed grill it was excellent as was my wife's salmon hanging kebab - I though it was a tad high on the price side but the quality of the food and the fantastic setting and staff made up for that we will be back highly recommend

"Very nice country hotel"

5
gjh499, Scunthorpe, United Kingdom 09/05/2019

Lovely big clean rooms and superb food in upstairs restaurant. Hotel situated in beautiful countryside with great views. Friendly helpful staff. Large car park and just off main A68. Easy travelling distance to Scottish Borders.

"Excellent "

5
JMT666, Dunfermline, United Kingdom 08/05/2019

Fabulous place. Rooms are spacious and beautifully decorated. The lounge bar is so comfortable and welcoming. We had dinner which was absolutely delicious and the breakfast was also fantastic. The staff were friendly and helpful and we cannot wait to stay here again. Highly recommended to all.

"Stayed for a wedding!"

4
dl2911, Sheffield, United Kingdom 07/05/2019

Hotel is lovely, travelled here for a wedding at the weekend. Fast check in and out. Bar and restaurant good and not bad prices, food in restaurant was very nice. Excellent venue for a wedding, the room for the reception was beautiful and a decent size. The only thing our stay was let down by was the size of the room, compared to other rooms our friends had ours was tiny! One even had 2 double beds but ours had 1 with just enough room to walk around comfortably and the bathroom was very small, my other half is tall and was cramped in the shower. But overall a very good weekend full of good food and drinks and an excellent wedding!

"Lovely hotel"

4
User 07/05/2019

Stayed here for the night on a DBB basis room very luxurious and beds really comfortable, the food was amazing and very good portion sizes, staff all very nice and pleasant a very nice place to stay with lovely surroundings, well worth the money we paid off my hotel break website of £110 a couple. Will definitely be back

"Nice stay"

4
JWMW101, Leeds, United Kingdom 06/05/2019

Nice hotel, plenty of parking. Spacious rooms, clean, comfortable bed and plenty of pillows. Kettle and coffee maker, no fridge or safe, plenty of wardrobe space and drawers. Staff friendly and helpful. Breakfast was OK, better on our second day when individual orders were taken as the breakfast was hot, when it was buffet style the heated lamps really didn't do a good job and it was cold. A shame as all the ingredients were good. Good WiFi too. This hotel is used for a lot of functions so it may be worth checking what's going on when you're planning your stay.

"As always excellent"

5
Lindsay H, Leyburn, United Kingdom 02/05/2019

Another wonderful stay. The staff are always very friendly and helpful. The rooms are spacious and very comfortable. The food served in the bar and in the restaurant is tasty and plentiful. Each time we go there is a different part of the hotel being renovated but it doesn't cause inconvenience to visitors. Already looking forward to our next stay.

"Fantastic"

5
aimee2507, Sunderland, United Kingdom 28/04/2019

Beautiful Food excellent quality best food ever !!! and excellent service from Leanne and her team would highly recommend definitely would recommend a visit to this hotel to stay or even for food was beautiful

"A gem in the north of the English countryside."

5
Lynne B, CWMBRAN, United Kingdom 27/04/2019

Excellent value for money. A lovely hotel in nice grounds. Whilst a modern hotel the decoration made it feel homely and comfortable. All staff that we encountered were very friendly whilst maintaining high levels of service and efficiency. Definetly know where to stay when in the norh of England.

"Great stay"

4
wee-dog-lover, Glasgow, United Kingdom 22/04/2019

Really enjoyed my visit - room very clean and spacious. Disappointed however in the length of time my meal took between sitting down, ordering and receiving food........45 minutes to receive starter and another 30 for main meal.

"Beamish museum package and Derwent Manor"

5
Georgia H, Farnham, Surrey 21/04/2019

2 days of enjoyment! Lovely clean, extensive hotel with tasty food choices and buffet breakfast. Swimming pool, jacuzzi and sauna all working at all times and very clean. Beautiful countryside all around, plenty of walking choices. Beamish museum, allow full day and relish the enjoyment of living in the past! There was time left over to visit Durham the Oriental museum and Potter about in town too. Loved it.

"2 Night Break"

4
bigal52Glasgow, Airdrie, United Kingdom 18/04/2019

Had a two night stay at hotel. Food was ample and bedroom was clean and tidy however bed a bit hard. Dinner service on second night was very slow and at breakfast my poached egg was not cooked. Otherwise enjoyed my stay and will return.

"Not so Best Western"

3
pethiesingreece, Morpeth, United Kingdom 15/04/2019

We visited Best Western Derwent Manor Hotel for a friends wedding. So before I give the review I would like to say that all the staff who were on duty for the wedding made the day very special and nothing was to much trouble for them. When I booked the room on the 7th July 2018 for the wedding on the 24th May 2019 through booking.com there was only one type of room left at a cost of £169. A friend who was also attending the wedding booked directly through they hotel and as told exactly the same about the rooms. Move forward to the day before the wedding a family member asked where the wedding was being held so I went to the hotel website only to find there rooms available for £89. On arrival at the hotel I asked the receptionist why there were now cheaper rooms available. The response was if you booked through booking.com it is their fault and there was nothing that could be done about it now. As it was the wedding day I did not want to make a fuss spoiling the day for our friends. our room was not ready which we expected and we went to the wedding ceremony then the meal. it was 1700 by the time we checked in so we quickly got changed then went back to the evening function. However, I did note that there was a drawer missing at the bottom of the drawers and you could see the unpainted walls in the cupboard, It was really difficult to open the doors on the wardrobe. The carpet had a burn mark from an iron in it, their was paint flaking on the edges of the ceiling i the bedroom area, the toilet seat was loose and there was black mildew around the edges of the bath. The following morning when I check the room before we left I said to my wife is this your T shirt which was lying between a chair and curtains at the window. This tells me how well the rooms are cleaned and checked. I took the T'shirt to reception and all I got was sorry and a charge of £25 for a breakfast which was no where near the value of £12.0 per person. I received an e-mail from Best Western to complete a survey on my stay, I gave them the exact same comments as above. I have had no feedback from them which actually does not surprise me. I have paid a 3rd of the price they charged for the room in an IBIS, Melia, Travel Inn and Travel lodges with breakfast and far superior rooms. If that had been a short break I was on and not our friends special day I most certainly would have been at reception wanting a refund.

"Fabulous meal in restaurant"

5
dappies, Newcastle upon Tyne, England, United Kingdom 13/04/2019

We visited here for a family meal and can't fault the food or service. We ate from the early diners menu and plenty of choice and great value for money. Lovely setting and wished we had taken the opportunity to stay over.

"Outstanding"

5
User 09/04/2019

Booked a last minute stay for the weekend with my wife. Pleasant, friendly check in tgen allocated our room which was beautiful. Had a swim and sauna at the spa which was great. Fantastic service at dinner by Michelle, attentive and got everything just right, our meals were delicious. Breakfast next day was lovely, plenty of choice and very well cooked. All in all a lovely experience. Thank you.

"Worth a return visit..."

4
Barmag, London 09/04/2019

We tend to avoid Best Western, but the location for this one (just off the A68) suited our travel plans. And very enjoyable it was - stunning country setting, comfortable rooms and good food. We wished we could have stayed longer to take full advantage of the other facilities. The beds were so comfortable we overslept, and missed breakfast - room service was offered and provided a decent substitute at no extra charge. Staff were all friendly and efficient, but with time to chat. Recommended.

"Great experience "

5
Motherland, Houghton-le-Spring, United Kingdom 09/04/2019

Went as a party of 10 to celebrate an 80th birthday. Absolutely first class experience from start up finish. Great rooms, lovely food, brilliant staff throughout the hotel who are a credit to the hotel. Recommended

"Beautiful hotel"

4
User 08/04/2019

Husband and I stayed here because we were attending a wedding nearby ,beautiful hotel and surroundings. The view across the hills and metal stags from inside the pool area was amazing! Staff were lovely

"Amazing Staff"

5
User 06/04/2019

Amazing stay, the staff were fantastic from the lovely woman in the bar to Michelle Kitty in the restaurant who couldn't do enough for my daughter who has a severe allergy. Love the place and would definitely recommend

"April visit"

5
derekspnc, Edinburgh, United Kingdom 05/04/2019

Was very surprised when we checked into this hotel and the room!! Staff very nice The surrounding area very nice The room had been styled to a high level and most items were new. Bathroom again new and in great condition. It had a tasamo coffee machine and also a kettle with biscuits and a selection of tea and coffee. Dinner in the restaurant was to a high standard with a good choice menu.again staff very nice and good at there job. Breakfast fantastic, table service and also continental laid out on tables . Overall had a great stay and would go again. Well done all staff.

"Lovely bar staff"

5
X8358GTrebeccaT, Newcastle upon Tyne, United Kingdom 05/04/2019

I recently visited Derwent Manor as a wedding guest, and thought the staff were absolutely outstanding. In particular, I was served by a young lady named Amy, and she went above and beyond in her service. I would like to thank them all for making it such a lovely day!

"Great stay. Loved it"

5
User 01/04/2019

Absolutely stunning hotel. Clean and tidy throughout. Staff in the hotel were very kind, thoughtful and friendly. The food on offer in the restaurant was absolutely beautiful. I would go to the hotel just to eat in the restaurant even if I wasn't staying. I stayed at this hotel a number of years ago and it has since undergone a major refurb and it is lovely. In and idyllic setting as if you are in the middle of nowhere. A great place to relax and unwind. I have visited for overnight stays twice in the last two months and intend to go back!

"Lovely stay"

5
Michael R, Sunderland, United Kingdom 31/03/2019

Stayed here for 1 night dbb special and as always worth every penny .You have to be hungry to finish dinner as they are large portions.Best night sleep in comfy beds Staff are great especially Michelle in the restaurant,who although busy always has time for guests,what an asset to the hotel.Sign up to their e-mail list for special offers

"Great venue and all around service"

5
Stephen j, Crowthorne, United Kingdom 31/03/2019

We stayed & ate at the hotel as part of a wedding weekend. The overall experience was very positive and we had a thoroughly enjoyable visit. The location , facilities , food & service were all very good. Really good value for money & well worthy of a visit / return visit

"A delightful place to stay with outstanding customer service!"

5
NicoletteMiddleton, Greater London, United Kingdom 26/03/2019

We first booked this hotel when our daughter was due to start University in Durham in Sept 18. We had left it to the last minute to book accommodation and all of the local hotels were full. So we found our selves booking into Derwent Manor into a family room for 2 nights, further afield than we wished to be but glad to have somewhere decent to stay. The room quality was excellent but an issue occurred with the room early into the evening (I am choosing not to disclose the issue as i want to be fair to the hotel). We reported the issue and the duty receptionist did everything she possibly could to move us. The hotel was full and so another room was not available, we were offered a cottage on the site and we accepted. However, the standard was not the same as the hotel. We did not make a complaint because the staff member clearly did as much as she possibly could, her customer service skills were exemplory, as most importantly she listened and appreciated our concerns and did everything in her power to resolve them. On our return I completed the standard best western survey detailing our experience. i did not expect to hear anything back. However, to my suprise i heard back directly from the hotel itself thanking me for my balanced comments and offering us a complimentary stay on the same basis at a time of our choosing. Well, weve just been back to collect our daughter foe the easter holidays and we took advantage of the offer to stay again. Once again the customer service was excellent, we stayed in a family room that was once again of a high standard with an excellent standard of cleanliness, and despite a wedding going on was very quiet and did not disturb us. We will definitely return, and have already recommended the hotel to others!

"Well equipped comfortable country hotel with lovely staff"

4
DavidG214, Edinburgh, United Kingdom 26/03/2019

We really enjoyed our two night break here (couple in our mid 50's). The hotel was warm and cosy in cold Mid March, and we spent two lovely evenings sitting by the fire (albeit a gas living flame one). The food was delicious and portions large, the beer tasty and the wine likewise. Pricewise, £18 for a good selection of wines, and £19 for a pizza and pizza fries by the fire, and which although delicious, were more than the two of us could manage. We didn't eat in Prego, the upstairs restaurant (other than for breakfasts) but that was merely the ambience of the bar which held us there instead. Hot tub and pool were also good. Only downside really was the basic design of the hotel, lots of steps up and then down to the room (which was huge, as was the bed and the TV). The bathroom by contrast had a sink that was too small to wet shave over and the rainfall shower had low pressure. Overall, these did not detract from the enjoyment and we would be delighted to be able to go again

"A nice surprise"

4
Bigaldevon, Devon 22/03/2019

We stayed at this hotel a few years back and were not impressed by the staff or the catering. Returning, almost reluctantly, we booked B&B only. What a mistake as the hotel had changed hands and was almost completely remodeled. Our room, whilst slightly on the small side, was excellent. The only down side to it was the lack of a phone to contact the staff. We only ate in the bar on our last evening and found the waitress and food to be excellent. We asked other guests what the restaurant food was like, and they gave a very good report. We missed out, but did look in at the restaurant and was delighted to see such a splendid revamp and the menus looked promising too. We will probably stay here again when next in the locality.

""Another wonderful break""

5
User 22/03/2019

My Sister and I visited the Derwent Manor Hotel for the 2nd time in the last 12 months simply because of the fact that the 1st occasion was so good. We have relatives in nearby Consett who we had not met before April 18 for over 50 years. The comfort of DM Hotel is special . The rooms are a delight to be in and the fixtures and fittings are really nice. Everything is well presented and relaxing. We enjoy it so much that I shall be treating my Son and Daughters along with their partners at sometime in 2019. Anyone who visits should be happy with their stay.

"Masterclass in Hospitality"

5
Kevan L, Sunderland, United Kingdom 21/03/2019

In September last year, following 2 years of planning my daughter got married at Derwent Manor. I had booked 22 places for the weekend. What a class, quality, and total experience of hospitality at its best. The rooms and cottages were exceptional, immaculately clean, luxuriously furnished with every appliance available. I had booked bed and breakfast, however we started the weekend on Friday night with a meal for 30. This was organised at short notice with exact precision. The food was served appropriately and was absolutely delicious. The same was discovered when we went for breakfast. The wedding which was overseen by Pippa the wedding planner for the day was phenomenal and ran so smoothly. I can not praise this venue enough for our wedding experience. However I feel the hotel and the rest of the staff from reception to cleaning team all deserve to be mentioned for the absolute pristine presentation of this hotel. The manager deserves to be a very happy man and proud of the team he leads

"Fabulous Relaxing Hotel"

5
Jet19482715208, Durham, United Kingdom 20/03/2019

Each time we stay at the Derwent Manor we have a fabulous relaxing break. We lead very busy lives and rarely get time to catch our breath. A couple of nights in this hotel recharges our batteries. Can't wait for the next time.

"Unreal"

5
olivia1512, Sunderland, United Kingdom 19/03/2019

From second we checked in to checking out staff soooo happy and friendly food huge portions so yummy all homemade room was stunning king size bed imaculate Carnt find any faults highly recommend get booked

"Afternoon Tea"

5
karengM9050RZ, Consett, United Kingdom 08/03/2019

Enjoyed a lovely afternoon tea here with my mam after receiving a voucher for a birthday present. Very relaxed setting, & a nice selection of sandwiches & cakes, and as much tea or coffee as you would like. Very enjoyable.

"Chill time!"

5
powfoot3, Powfoot, United Kingdom 04/03/2019

We stayed here on a Friday evening,first time since the bedrooms have been refurbished.It was a lovely stay,rooms are clean and decorated well.We had dinner in the bar.I had burger with peanut butter and chilli jam.Only qualm would be I would have liked a thicker part of peanut butter and jam as could not really taste it against thickness of the burger. Staff were lovely,especially on reception. Looking forward to coming back.

"Lovely hotel"

5
magsh962, Pontefract, United Kingdom 03/03/2019

Booked a last minute two night getaway on a deal to get away from it all. Even though the hotel is located off the A68 it could be in the middle of nowhere. The rooms were really spacious. The gym and pool were welcome extras. On both nights ate in the restaurant and the food was lovely. The breakfasts were of equal standard. All of the staff were very friendly. I have visited various locations in Northumberland and the hospitality is consistently of a very high standard. I would definitely stay at this hotel again. The hotel is conveniently located for visiting local attractions such as Derwent Reservoir and Kielder Forest.

"Super"

5
Barbara S, Durham, United Kingdom 03/03/2019

Prego restaurant is absolutely super . The service is excellent, the food cooked by the “ three musketeers “ ( chefs) is appetising, fresh and beautifully presented . The surrounding are clean , very comfortable and modern . Karen , the waitress in the main bar / lounge is an absolute delight . Thank you

"A great place to unwind"

5
User 26/02/2019

After traveling from cambridgeshire we where so happy to arrive at a beautiful hotel the staff where more than helpful. The hotel and rooms where beautiful and modern. The food in the resturaunt was incrediable! And again the staff couldnt be more friendly. We will be coming back to this hotel in the near future. Only thing they lacked was a smart tv in the bedroom which have at other BW hotels

"Sleepover"

5
Alison J, Newcastle upon Tyne, United Kingdom 26/02/2019

We stayed here on Saturday 23rd Feb after we had been to another venue for a wedding. We did not check in until 1.30am but the night porter gave us our key. Our room was amazing, the bed was very comfy. There was wine, coffee machine, robe & slippers and toiletries. The room was spotless. Breakfast the next morning was a lovely buffet served in the restaurant. Everything was fine.

"Lovely hotel in countryside."

4
PhiljLichfield, Lichfield 23/02/2019

We stayed here for 2 nights recently and were extremely pleased. The hotel is in a lovely, quiet spot with countryside views in every direction. Our room was spacious and spotlessly clean and equipped with everything you might need. The reception, dining room and bar were all welcoming and again, very clean. Breakfast was varied and nicely cooked. All the staff were very friendly and efficient. The night porter was great on our second night when, after driving back from Sunderland we were both desperate for a glass of wine. He was pleasant and looked after us really well. We would highly recommend this hotel. Thanks for making us feel so welcome.

"We stayed for one night -wedding guest"

4
paul155, durham 20/02/2019

we went to a wedding and stayed the night. seemed to very popular with dog walkers and loads of dogs in hotel. we had a room in the main building but there are rooms/houses in the outer areas which had up to three bedrooms. there is also a mini leisure area although we didn't go in that. the wedding was very nice and band and disco on evening. the breakfast was OK although not as many tables as some hotels. staff were OK although bar staff under pressure on the evening of the wedding. card machine not working and that seemed to cause one member of staff no end of problems. room was a bit cramped for what we paid but as most wedding places they seem to hike the prices up. not much you can do about that if you're travelling. overall very nice and would like to come back in the summer.

"High standard of accomodation"

4
User 17/02/2019

Unique hotel with original castle style feetures that is surrounded by acres of ground. You get a feeling of being away from city life which was great. Very well appointed room that reminded me of a Malmaison. Friendly check in. Signage to bedrooms, bar and public toilets are required but as internal painting is on going at the moment this could be why there are no signs. Def book a dinner time in advance if you have a preference. Three course menu had excellent choices or you have a £15 allowance towards the alacarte menu. Breakfast was a bit of a let down as rather average for the overall high standard of the hotel. When being seated breakfast staff should explain the set up. I ordered tea but instead coffee arrived which is rather a simple thing to get right. Get rid of making your own toast as this creates a bottle kneck in this area. Overall an enjoyable stay and I would consider staying again when there is an offer on.

"Valentines trip "

5
cprest77, Newcastle upon Tyne, United Kingdom 17/02/2019

My boyfriend and I stayed at Derwent Manor to celebrate Valentine's Day, and we will be returning as soon as possible! The room was large and extremely clean, with beautiful views. All staff are very accommodating, they simply can't do enough for you. The spa swimming pool is lovely, with a hot tub that looks out over the fields; beautiful if the sun is setting. However, the food is the best part of this hotel! We booked a table in Prego on the Friday night, and we both said that the 3 course meal was the best we've had in a very long time! The surf and turf was gorgeous, and we can't wait to come back and visit.

"Mixed"

3
Lullabell1107, Kendal, United Kingdom 05/02/2019

Stayed here on two occasions for business. First time in a room in the main building but at one end. Because of this couldn't pick up any WiFi signal. Room opened into a stairwell with a very draughty fire door and the room itself was freezing!! A bottle of red was left for me so maybe that was to apologise! Apart from the cold the room was lovely, giant bed, complimentary robes and slippers and spacious shower. Second time stayed in what seems to be a newer building across from the main building. Room smaller but a lot warmer, and WiFi access. However the TV struggling to get a clear picture, constant flickering. Tried to retune but no improvement. Gym and pool facilities are good and offer towels for hotel guests. Bar service was the let down though. First time food was lovely and served in a reasonable time. Second day ordered a hanging kebab and it took around 40 minutes to arrive. The waitress brought it over and the kebab was wrapped in foil on the plate. At the table she took off the foil and hung it up? Why? Chips served with it were soggy and inedible. Waited 10 mins after finishing for the waitress to come back so I could explain the issue however no one showed up and I got sick of waiting. Whilst sat there saw another table smash a wine glass accidentally, picked up the pieces and went to the bar to explain. No one appeared to clean up so possible broken glass lying around? Third occasion for food was great and served very promptly. However fourth time they seemed to only have one waitress on shift and it took 55 minutes for a burger. Again waited for the table to be cleared to mention it but no one appeared. Not great to be sat for so long when you're dining on your own. Reception staff are very welcoming and helpful.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, customer feedback is essential to our hotel so we can continually monitor and improve our product and service we provide to our valued guests. I am very sorry to read that we didn't quite get it right on certain aspects of your stay. Your feedback has been listened to and we have addressed the issues you have outlined so they wont reoccur. Once again my sincerest of apologies and we look forward to welcoming you again in the near future

"Afternoon Tea and over night stay"

5
User 29/01/2019

My wife and I were booked in for afternoon tea and an over night stay.The afternoon tea we had was fantastic way better than we have had at other establishments and the service we received was excellent with friendly welcoming staff.Our room (suite) was stunning beautifully appointed and with fab views over the derwent valley it was so peaceful.We had a first class expierence ,many thanks to Gill and her team

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent overnight stay with us along with afternoon tea. As a team we are delighted that you had such an enjoyable experience. I'll certainly pass all of your kind comments onto the team and we look forward to seeing you again in the near future.

"Luxury stay"

5
jas1927, County Durham, United Kingdom 27/01/2019

We stayed here overnight for out anniversary. We had a dinner bed and breakfast deal. We arrived at the hotel and we were greeted by a friendly receptionist. We were given and room key and provided with details of evening meal and breakfast. The room was so nice decorated to a high standard in grey and black. We had a bottle of wine in the room with dressing gown and slippers also. Food was delicious and service excellent. Would definitely recommend.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank yo for your review we as a team are delighted that you had a "luxury stay" for your anniversary. We look forward to welcoming you again very soon.

"A little let down. "

3
Richymcguigan, Motherwell, United Kingdom 18/01/2019

The hotel, rooms and grounds are very nice, clean and comfortable. The health suite was good with a decent enough gym, sauna and pool. The room was large and very nicely decorated however the WiFi was unreachable in the room and the work table had a sharp bottom edge which cut me. The room I had was quite far out the way and I couldn't find my way as there are very little signs to get to the reception or bar. The bar and restaurant are nice and the food was good. The issue was I waited 25 minutes to be served then 49 for the food to come. Overall this could be a great place to stay but I was let down.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, customer feedback is essential to our hotel so we can continually monitor and improve our product and service we provide to our valued guests. I am very sorry to read that we didn't quite get it right on certain aspects of your stay. Your feedback has been listened to and we have addressed the issues you have outlined so they wont reoccur. Once again my sincerest of apologies and we look forward to welcoming you again in the near future.

"New year celebrations"

5
Yvonne J, Blackpool, United Kingdom 15/01/2019

Stayed at the Derwent from 30th dec to 2nd jan and had a fantastic time. This was the first new year i had spent away from home and i wasnt disappointed. All the staff worked very hard to ensure you were pampered and the food was fantastic. We are breaking another tradition next christmas by booking again to stay again to include christmas day..... im dieting all year in readiness to expand my waistline lol

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your New Year stay with us.I am absolutely delighted that you had such a good time and that you felt our staff "worked very hard and pampered you and that the food was fantastic" I will certainly pass your kind words to all of the staff involved. We look forward to welcoming you again at Christmas if not before...

"2 day break"

4
K5684XJdavidg, Gainsborough 15/01/2019

Great rooms. Great food and staff that care. What more do you want? Oh yes. A bottle of wine in you room when you arrive, all part of the service. And to top it all the location is pretty good too.Definately a place I would go to again.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a lovely review, delighted you had a god stay and felt we had "great rooms, great food and staff that care" We look forward to welcoming you again very soon...

"Lovely stay"

5
User 08/01/2019

My husband and I had a lovely stay here with our 2 dogs on New Years Day night. The staff were lovely, especially Nicola on reception that gave our dog treats and showed genuine interest in the guests. The hotel was busy with a mix of couples, groups and families. We didn't use the spa on this visit as it was quite busy. Our room was furnished lovely with 2 double beds. Everything was clean and modern. We were in a room close to reception so it was ideal for us nipping out with the dogs. The bar area is lovely and relaxing and the restaurant was very modern. There was a grand buffet on the evening we stayed and the food was lovely. Staff in the bar and restaurant was friendly. The buffet breakfast the following morning was great with plenty to choose from or you could have some things cooked to order like poached eggs. All in all we had a very enjoyable stay and would return.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for reviewing your stay with us on New Years Day Night. Pleased to read that you had a "lovely stay" That you found our rooms to be "lovely furnished and everything was clean and modern" We look forward to welcoming you again to Derwent Manor in the near future.

"Jordan and Stephano wedding"

5
mark r, Durham, United Kingdom 07/01/2019

We had our daughters wedding on Sunday 90 people carnt fault it superb hot hot food tasty service well above what you expect I would like to thank the chefs riddle and his chefs and pippa I think the lady with the glasses and keyleigh for the help and the day and night staff I would well recommend you have your function here and the rooms and staff excellent well done to everybody Kind regards mark father of the bride

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest I am very happy to read that your son and daughter in law and all of their guests had such a wonderful day for their wedding. I will certainly pass your good words to Rodel, Pippa and Kayleigh as well as the rest of the team who helped to make their day memorable. We wish them a long and prosperous marriage.

"Amazing Place"

5
Amy A, Sunderland, United Kingdom 06/01/2019

Another amazing visit to the Derwent this weekend. I really can't fault this place - everything is 5*. The hotel itself is beautiful from the decor to it's surroundings. The food is to die for. We've ate in Prego for our evening meal and breakfast on both visits within the last few months and they were amazing on both of those occasions. The rooms are modern and spacious and we struggled AGAIN to prise our daughter away from the pool and playpark but we love that there's things to keep us entertained so it's perfect for a family break. The staff are friendly and helpful so no complaints what so ever. We're already looking forward to our next visit!

"Meal in bar"

1
User 05/01/2019

Very disappointed ordered starters 3 out of 5 ordered not available when order eventually arrived 1 starter was missing another 10 min wait at least 40 mins for mains to arrive.Not asked if we would like desserts another 30 mins and were offered coffee 2 ordered plus i cappuccino 2 coffees arrived and i was told no cappuccino available has the ever happened to anyone i don't thick so This was supposed to be a birthday celebration and the night was ruined by extremely poor service.Will never go back lovely setting but really must do better

"Brilliant staff"

5
User 03/01/2019

I stayed over two nights and found the reception staff lovely. They were very helpful and solved any problems I had, even down to sorting the Wi-Fi out for me. Bar staff were lovely and friendly, with Peter and Michelle making lovely conversation during their quiet periods. I dined the restaurant my second night and was served by Azariah (I think that was how it was spelt). She was an excellent server and we were shocked to find out her young age! I wish I could remember more staff names because they were all so fab in making us feel special!!! The only criticism I have about the stay is the cleanliness of the bar area. The countertop was sticky and unclean but rooms were spectacular. Thanks so much to the hotel staff, I will definitely be back!

"Xmas Extravaganza"

5
ghamaryllis, home 27/12/2018

What a fabulous 3 night Xmas break in this wonderful hotel. All food and entertainment included and accommodation in extremely comfortable rooms. The staff are so friendly and helpful and the food was amazing. We were all given gifts of wine and chocs as well as candles and other goodies. Can't praise them highly enough and hope to return next year

"2 night business stay"

5
gazzathenorfolkred, Fakenham, United Kingdom 21/12/2018

I took advantage of their Winter deal, £45.50 per night including breakfast. My room being very spacious although the shower and toilet was a tad to small for a 4 star hotel, the room it self was not to my taste but exceptionally clean. The main Hotel, is a with lots of rooms and levels that seem to go on forever. The main bar serves bar meals as well as a well stocked bar and a local bitter priced at £4.15 a pint which in my opinion is value for money. There is a main restaurant and the menu selections are not that different from the bar menu. Having said that the food is reasonably priced and very tasty, especially the lasagna. I want to name some of the staff that looked after me but i feel that would be unfair, because some of the staff that i did not know their names were exceptional. Made me feel very welcome and made sure my stay went as enjoyable as possibly can. My advice is look at for deals at this hotel, although it is in the middle of nowhere, you have the Derwent Reservoir, only 2 miles away. A great place to explore and see lots of wildlife, and for those people that are not aware of the history of the Dambusters, this was one of the reservoir that the famous 633 Squadron, practiced dropping their bouncing bombs before completing their mission in Germany's famous dams.

"Fantastic Hotel the epitome of great Customer Service"

5
MAS3019, Chichester 17/12/2018

My wife and I stayed for 2 nights recently and we can only praise all aspects of the experience. My Wife has mobility issues due to her Illness and we had a courtyard room but the stairs would have been an issue but this was rectified and we were moved to another beautiful room without any fuss at all and the icing on the cake was when we returned from a day out visiting family there was a bottle of Prosecco in the room due to the inconvenience of moving rooms and this set my wife off as it was totally unexpected and such a wonderful gesture to her she became tearful a good tearful tho. The whole staff are just so polite and helpful and allays a smile on there faces. At Breakfast both mornings we had a good chat with Donna the Food and Beverage Supervisor and it was like we had known her for a long time and just made us feel at home-So thank you (Donna Reed) We live on the South Coast in a Village near Chichester and it is a 7+ hour drive to there but due to the experience we have just received it is planned to return for next Christmas and have some of the Family stay as well as Im sure spending Christmas Day at the Derwent will meet all our expectations. So to conclude the Hotel the Staff its facilities and its surroundings are exceptional and thank you to all for making our stay one to remember at this time.

"Lovely hotel"

4
Cazarina85, Meriden, United Kingdom 16/12/2018

My boyfriend and I recently stayed at this hotel. Check in was quick and the lady on reception was friendly and helpful. The room was lovely with 2 comfy double beds and a beautiful view. Everything was modern and done to a relatively high standard. My only complaint with the room itself was the water pressure in the shower, I don't know if it was just our room but the overhead shower was disappointingly weak and rinsing my hair was a mission. During our stay we ate in the bar, food was good and service was good. We also sat in the lovely bar area on the big leather sofa next to the Christmas tree drinking some cocktails which were great. On our visit there was a wedding and two different party nights on. Our room was on the first floor above one of the function rooms. You could genuinely hear the music word for word. This didn't really bother us as we'd had a few drinks and were just chilling in our room afterwards but if you were hoping for an early night you wouldn't have much chance on a busy Saturday night. Overall we had a lovely stay and would definitely stay again.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us,we are delighted to read that you feel we have a "lovely hotel" We look forward to seeing you again soon....

"Wow, stunning hotel"

5
Pampered_Chick29, Glasgow, United Kingdom 16/12/2018

We visited the hotel for a private family function as we do every year, however we decided to stay over. We booked a suite as we were travelling with our son. We have stayed in a few different suites at other hotels and this has to be one of the best. There was a separate sitting room and two on suite bedrooms, one with a single bed and shower room and the other was the master bedroom which had its own balcony with spectacular views of the surrounding countryside. The decor was very modern and had a luxurious feel. There were four televisions, three with Netflix and one in the master bathroom which also had a jacuzzi bath. The storage space was impressive, lots of large drawers and cupboards. Robes and slippers were provided. The only minor issue was the draught coming in the small bedroom window, though it was winds from Storm Deirdre blowing in through it. All areas in the hotel are very modern and the breakfast was very good, there was a mix of continental and the hot food was served buffet style. The staff were very friendly. We also visited the pool which was nice and there was also a small jacuzzi and sauna. Overall a memorable stay at a beautiful hotel.

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a positive review, delighted to read that you had a "wow" stay and we have a "stunning hotel" I will ensure we get the window looked at I will pass all of your kind comments to all involved. We look forward to welcoming you again soon.

"Wedding weekend"

5
GuruLark, Guernsey, United Kingdom 13/12/2018

My partner and I stayed at Derwent Manor for the weekend when attending a friend's wedding. Although there was some confusion during check-in when the staff tried to charge us for the room when it had already been paid for, we could not fault the rest of our visit. The rooms were luxurious and had every amenity we could need. Although our room was on the ground floor, the view from the room was excellent despite the fog! The breakfast provided was a mixture of continental buffet and hot food, which was made to order on the first day and in buffet style at the weekend. The food was excellent, as was the selection on offer, and the staff on hand were very friendly and helpful. We were also impressed by the restaurant on the ground floor, which had a varied menu that suited everyone from our group. A number of the wedding party ate there during the 'steak and saxophone' night and we were particularly impressed by not only the quality of the food and service, but how such a large number of steaks were cooked to order and arrived at the same time! We thoroughly enjoyed our stay and couldn't have been made to feel more welcome by the staff. It is an excellent hotel with beautiful surrounding!

KEITHD635, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review whilst attending a wedding at our hotel, delighted that you had such an enjoyable stay with us. Apologies for the confusion at check in, I have addressed this with my reception team to ensure it doesn't occur again. I will certainly pass your very kind words to the kitchen team and to our front of house team and we look forward to welcoming you again very soon.

"Christmas is coming"

5
User 11/12/2018

My husband and I were treated by our son and daughter-in-law to a Christmas Afternoon Tea with carols. Set in a beautiful dining room we were shown to our seats and a lady was singing carols which continued throughout the meal. She was very talented, although the volume was rather imposing if you wanted to talk. As a vegetarian we were well catered for. None of your traditional finger sandwiches the food was tasty and filling. Served with mulled wine on entry, this was followed by plenty cups of tea and/or coffee. Crackers were provided and all in all the day got us well into the Christmas spirit. A great event. I'd book up again in the future.

"Derwent manor hotel"

4
amos9990, Stockton-on-Tees, United Kingdom 09/12/2018

After having been here a few years ago we are excited to be going back. As when we were last there the start of the renovations were beginning. The presentation of the whole hotel is beautiful and of a high standard. We had an evening meal and drink in the lounge/bar where we were expecting a pool table, as there was one before, but after a song the bar staff we were made aware it had been removed. We were very disappointed as we enjoyed a few games off pool on our last visit, while having a few drinks. Was good entertainment and passed the evening away. Was nice to sit round the open fire with a drink before our meal. Rooms have been redecorate to a high standard. Overall we enjoyed our stay.

"Sunday best"

5
572andreas, North East England, United Kingdom 02/12/2018

My father in law was visiting from NW England, so we decided to take him for a carvery at place we married. Restaurant quiet (there was a wedding ceremony next door) but service very quick. Three course meal for under £20, excellent value. All food prepared and served to a high standard as usual. Like this place, will definitely come again.

"Wedding anniversary"

5
User 15/11/2018

Me and my husband got married at The Derwent Manor last October so we decided for our wedding anniversary that we would visit again. It's a beautiful hotel, in a beautiful area. The staff were brilliant and made our stay was so relaxing and enjoyable. The restaurant was amazing as was the food!!! The rooms are beautifully decorated and the hotel has a new bar area which was lovely to sit and relax in. Would definitely recommend to anyone getting married as a potential venue as well as staying in the hotel for a break!!!

"A great weekend"

5
Eileenholliday, Newcastle upon Tyne, United Kingdom 12/11/2018

We were invited to. Wedding on Saturday but decided to treat ourselves and stay the night before . We arrive around six and there was a little bit of a queue at recption but nothing faze the receptionist , who was asked for some silly item , that I have never know be available .she was very pleasant and courteous. In our room we had 2 king size bed the you didn't want to get out of . We decided on a bar meal , and so glad we did , e erything was home made and piping hot , great value for money , breakfast was beautiful and fresh with great staff. The wedding was well run by a guy called Ryan , who mixed with the guest , then worked hard after the great meal .the staff are definitely the strong point of this hotel along side everything else

"Excellent again"

5
kagsyturner, north yorkshire 12/11/2018

Second time here, this time with my sister. We had a great deal booked through myhotelbreak.com. It was lovely and quiet so we had lots of attention. Food, as usual was outstanding, will definitely be going back

"Weekend Break"

4
pinderdave, Sunderland, United Kingdom 11/11/2018

Went for a weekend break and was fully impressed with the Derwent Manor Hotel The hotel is set in woodland so quiet and peaceful. The leisure club was great, bedrooms excellent good size with on suite and a huge TV on the wall. Dinner was great, the staff were first class in the restaurant and the food was excellent. Breakfast also good full hot and cold buffet style. Spent the night in the bar having a few drinks the staff there also very helpful. All in all had a relaxing time and will be back for another break soon

"wedding bliss"

5
User 11/11/2018

Myself and my partner attended a wedding here and stayed the night of. From start to finish this hotel is fantastic. Hannah and Nicola and all the reception staff are just incredible. Amazing hotel with even better staff.

"Great rooms & Food."

5
User 04/11/2018

Staying for a friends wedding, food was amazing, the rooms were immaculate and very reasonable. 2 double beds in the room which were extremely comfortable. Breakfast was amazing: loads of choice on what you can have. Highly recommend!

"Amazing"

5
User 01/11/2018

What can I say absolutely amazing from the outset, what a great location the restaurant with the saxophone player was a great addition to the night, it was steak night so our steak was cooked to perfection which was also doubled up by our waitresss Lauren who knew exactly when we wanted drinks and offered opinions on meals.. she was great

"Not so good"

3
User 01/11/2018

Staff lovely could not help more. Room very dusty and really cold floor could do with a good hoover. Toilet black mould round edges would take two seconds too clean. Food was fantastic tho would definitely be back just for the food thanks too the service staff great customer service

"Very good food"

4
threadbaretedbare, London UK 30/10/2018

Location of hotel beautiful. Our stay included 2 tickets to the Beamish Museum, breakfast and dinner for 2 nights and was excellent value for money. Staff are very friendly and we had 2 queen beds in our room. There is a dark ambience in the hotel generally: rooms with greige paint, dark trailing velvet curtains and bedspreads and soft furnishings and dark wooden furniture which shows dust and fingermarks.This is a matter off personal taste so not a criticism...However the light level in the bedrooms makes it almost impossible to read. There was no hair conditioner as such, just a conditioning shampoo and shower gel. These were in long thin rigid bottles which meant it was hard to get the contents out...so standing under the shower for ages wasting water!! The beds were very comfortable with good quality linen. Drinks in the bar were reasonably priced. The food was really tasty...lofs of choice and generous portions. Keep that chef!! The pool is very small but the gym is adequate. The carpet in reception needs to be replaced as it is threadbare in areas and creates a poor first impression. We would stay again for the food especially.

"Fantastic night away"

5
hugheskay, Durham, United Kingdom 29/10/2018

This is the fourth time visiting this fantastic hotel for an overnight stay. It is set in beautiful grounds with fabulous views. We had Sunday carvery which was delicious and I had booked a surprise night out for my husbands special birthday (50th), bed & breakfast. The staff as always are absolutely lovely from the check in, bar staff and in the restaurant. The rooms are well equipped, spacious and extremely clean. We will definitely return. It's our favourite place to stay!!!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us we are all very happy to read that you had a "fantastic night away" Pleased we could help you celebrate your husbands 50th Birthday and we all look forward to seeing you again very soon.

"Beautiful Wedding"

5
User 29/10/2018

What a hotel!!! We attended a wedding yesterday and stayed overnight. The place is beautiful,clean, and modern , food is fantastic, and the service is slick and professional. Special shout out to Josh the bar tender and Chris the night porter who both couldn't do enough for us. We will definitely be coming back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing to stay with us whilst attending a wedding here at Derwent. I will certainly pass your kind comments to Josh and Chris. We all look forward to welcoming you to Derwent Manor in the near future.

"Lovely hotel , sadly not good value for money"

4
Sj2564, Sunderland, United Kingdom 26/10/2018

Recently stayed at this hotel and yes it certainly is beautiful and staff are very friends , I cant help but feel it is not very good value for money. We paid £152.10 for one night and on check in was advised this did not include breakfast. Seeing as they serve a buffet breakfast I cant imagine that to such a large elaborate hotel , two extra guests would make such a substantial difference in revenue should they have included breakfast. I have stayed in this hotel last year at a discounted rate with being part of a wedding party and that rate included breakfast. This hotel is often on groupon at once again discounted rates. I have liaised with the hotel regarding this complaint and was reliably informed that due to booking through booking.com this is the reason as to why breakfast was not included and also that their rate changes with demand ( understandably as this is a business after all ). I am a keen traveller and never have a I experienced such least value for money for this situation. Albeit we had a lovely evening and did this not effect our stay , however surely everyone enjoys a spot of sausage on a weekend break ;-)

"Wedding "

5
User 21/10/2018

Great hotel for our daughters wedding hotel ,staff, food and location special thanks to Pippa. We took our dogs and stayed in one of the cottages lovely walks. Easy to get to but away from everything. There was a gym and a pool unfortunately too much going on to vidit.

"18th birthday celebrations "

5
User 20/10/2018

4 of us came here to celebrate my daughter's 18th, lovely hotel with very modern rooms and beds very big and comfy, the spa was nice and we enjoyed using it, we had lunch in the bar which has lovely fireplaces to sit around and staff very friendly, we also used the resturant on the night time and the food was very tasty and menu had so much to chose from, big thank you to Nicola on the reception for being very helpful and letting us have the Room early so we could set the room up with balloons and banners, overall we had a wonderful time and would highly recommend this gorgeous hotel

"Great stay"

5
Alan P, Newcastle upon Tyne, England, United Kingdom 16/10/2018

A lovely hotel in a great location We were there for a family wedding rooms very modern and clean We were able to take our dog for an additional cost Food was great and breakfast buffet style and eat all you want Good facilities in the room we needed extra milk and chocolate which was no problem

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are very happy that you had a "great stay" I will pass all of your kind words onto our team who helped make your stay such a positive one.

"A modern hotel in a lovely quiet location"

4
davidjjhall1, Worthing, United Kingdom 16/10/2018

Our three night stay was very comfortable, in a modern designed room. Our 6 foot bed was a delight and gave us wonderful nights' sleep. The Hotel, though busy with functions, did not cause any disturbance or inconvenience. The restaurant was a delight and the food equally good. All the staff were helpful and knowledgeable about the local area and places that we might like to visit to enhance our stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank your for your review and for choosing to stay with us, pleased to read that you experienced a wonderful nights sleep and you enjoyed dining experience and found our staff to helpful and knowledgeable. We look forward to welcoming you again very soon.

"Relaxing Family Break DELIGHTFUL"

5
stratus_37, Glasgow, United Kingdom 16/10/2018

This is our family school break. The room is luxurious with fantastic views over the rolling countryside. Wow posh coffee machine and a kettle in room. Spent a relaxing Sunday listening to a band in the bar. The leisure pool, sauna and gym are well fitted out. Thanks to the chef who has turned out very tasty dishes for us. The salmon and the lamb kebab are a must. Thanks again to all staff. We look forward to seeing you all again soon. The Cairns family

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing to spend your family school break with us, we are thrilled that you find our rooms to be luxurious and that you enjoyed our jazz singer in the bar on Sunday afternoon. I will pass your very kind comments to the chef regarding your food and we all look forward to seeing you again very soon.

"Fantastic weekend with family"

4
Rachel3679, Sheffield, United Kingdom 14/10/2018

We went to Derwent Manor for my mum and dads 50th wedding anniversary. There was 18 of us in total . My family of 4 stayed in room 237, which has two roomy double beds. The girls got a pair of slippers and shower products . Lovely room ,excellent decor , very clean . We had a bar snack upon our arrival in the bar area . Nice ambience. Open fires and comfy leather sofas . Food was reasonably priced and very tasty . Good size portions . We went to Beamish Saturday. Travel time around 25 minutes from the hotel . Had a brilliant day . We had pre booked a meal in Prego the restaurant in the hotel Saturday evening. We had pre ordered our food . I think this was because perhaps there were two weddings on that evening. I could safely say that the carbonara I had was excellent . My husband had the hanging kebab which he again really enjoyed. The staff were really obliging throughout our stay . On Sunday we went for a 3/1/2 mile walk around Allenshead . We printed a map off the internet . I think the only down side was the vulgar wedding guests from one of the wedding parties whose room was downstairs. Their language was a Shocking considering that young children were around . The wedding parties also broke into the bar area and took over that part of the hotel . Staff actively encouraged the guests to go back into their particular rooms. Overall an excellent stay and would not hesitate in returning. The hotel is clearly a wedding venue however also provides excellent food and comfort for other guests. The hotel also has a great gym and swimming pool . The pool is open until 7 pm for children. Great grounds and a small play area.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing Derwent to host your Mama and Dads 50th Wedding Anniversary, we are very happy to have helped in the celebrations. I will certainly pass all of your kind comments to the whole team who helped make your weekend. We look forward to being of service to you in the near future.

"Wedding and Birthday celebrations!"

5
Valenti, Newcastle 14/10/2018

Stayed here on OCtober 13th my husbands birthday and attended wedding evening reception. Had a lovely meal in bar, then checked in and I had ordered 10 bottles of Budweiser which was in an ice bucket and lovely surprise for hubby. Evening reception was gorgeous and hog roast was delicious. Long time since I have stayed here and I could see the investment that has taken place. We had a lovely room with huge bed which overlooked gardens, very peaceful. Room 113. Special shout out to Nicola the receptionist. Very helpful indeed Xxx

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted that you had such an enjoyable stay for your husbands birthday and also attending a wedding with us. I will pass your very kind words to Nicola and also the rest of the team who assisted you throughout your stay.

"Good hotel let down by the food"

4
Mr_Achi, Manchester, UK 12/10/2018

Great location in the countryside near Consett. Ample parking and a very friendly welcome from reception. A bit of aa walk up and down several short flights of stairs but there seemed to be disabled access to another part of the hotel. Very smart and comfortable room which overlooked fields. We went for a swim and sauna in the modern leisure building which was very enjoyable and had friendly staff. We decided to eat in the bar as the menu was a shorter version of the restaurant's. Again friendly staff but the starter took a long time to arrive and mine was only warm and not hot, presumably carried from the restaurant kitchen on the first floor. Another long wait for the main course and while my pasta was tasty my wife's 'hanging kebab' was served with the chicken skewer lay flat on the plate. As she turned it over it was black on the underside, a poor attempt to hide the completely burnt side! The staff did offer to change it but we had waited long enough by then. A very comfortable night and then a reasonable selection of an average quality buffet breakfast, although freshly cooked eggs were available. On checking out we were asked if everything was OK and we told the receptionist about the evening meal and she did refund my wife's dish. A very good place to stay but efforts need to be made on the quality of the food.

"Brilliant stay"

5
hpcandypatt, Eyemouth, United Kingdom 07/10/2018

Couldn't fault the place or the staff. The room was first class and the bed so comfy. I was at a wedding and it was arranged beautifully. There were 3 weddings on that day and yet we had so much attention paid to us. My niece and her new husband were able to have some breathtaking photos taken in the grounds. The food was out of this world. Highly recommend the place to anyone.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, we are delighted that you had a "brilliant stay" We look forward to welcoming you again very soon.

"Spa facilities"

5
shopkins60, Consett, United Kingdom 05/10/2018

Used the pool this morning at Allensford, I cannot thank Christine enough for making it a pleasurable experience for us and our 4 month old granddaughter. The temperature was perfect, she was attentive over and above her job role and I hope others take advantage and experience an excellent morning.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent visit to our Leisure Club, I will certainly pass to Christine your very kind words. We look forward to welcoming you again in the near future.

"A wonderful two days spent in luxury"

5
Lindsay H, Leyburn, United Kingdom 03/10/2018

We visit Derwent Manor every year and sometimes twice a year. We have watched the hotel improve with each visit and this visit was truly wonderful. As always the staff were all very friendly and helpful. The room was spacious, the décor fantastic, extremely comfortable beds, spotlessly clean and delightful view from the window. Food in the restaurant and bar was very good. Michelle, in the restaurant was very friendly and helpful. We will be back again, early next year.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was delighted to read that you had a "wonderful two days spent in luxury" here at Derwent. We are all very proud of our hotel and we are over joyed that you have watched our hotel develop over the years of our refurbishment. We all look forward to welcoming you again very soon..

"Friends wedding"

5
Lynne T, Newcastle upon Tyne, England, United Kingdom 02/10/2018

We stayed two nights, first night we enjoyed the sax and steak meal for two with a free bottle of wine, this was £29.99 for two people fantastic value for money and steak very tasty, we even upgraded the steak for fillet just costing extra £5 per person. Bar staff very friendly. Our friends wedding the next day was organised and the day flowed, staff there for their needs all the time. Staff were outstanding Rooms were very clean and comfortable, good nights sleep on both nights we stayed.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review we as a team are thrilled you had such an enjoyable visit with us enjoyed both our Steak and Sax night and your friends wedding the following day. We look forward to seeing you again very soon...

"Fantastic place "

5
User 25/09/2018

Just had a 2 night stay and the place is amazing the room was lovely bed a little too hard for me but personal choice but room was to a high standard and veiws were amazing. Spent some time in pool and jacuzzi but was cold but later was told there was a problem with the heating of the hot water so didn't get to enjoy it as much as hoped. Breakfast was great plenty to choose from and extras of the menu and the bar area is so welcoming and friendly and very cosy and food fantastic and big portion size didn't eat in restaurant so can't comment. Will definitely be coming back enjoyed it all and staff very friendly keep up the hard work. Boyle.

"A fabulous location, amazing facilities and outstanding food!"

5
clarityvdc, Workington, United Kingdom 24/09/2018

Just spent Saturday night in the hotel, chose the venue on a whim as we're visiting Prudhoe and wanted somewhere to spend the night. What a beautiful location, set in a huge garden so great for a leisurely walk after an enormous dinner. Decided to eat in the bar as I was drawn to the 'pizza fries' on the menu, couldn't have been happier with the food in both quality, price and portion size! Friendly staff we're great to have a laugh with. I took a chance and prefers the bacon and peanut butter burger, it's truly delicious! We took our dog with us and she was welcomed warmly. There was a large wedding party in the hotel but you would hardly notice as the hotel is so huge! Thanks for making our stay so special, will be back again very soon!

"Very comfortable and stylish hotel."

4
diane55berkshire, Reading, United Kingdom 23/09/2018

We stayed for three nights as part of a package which included tickets to the Beamish museum. The room was spacious and the bed very comfortable. There were plenty of sockets for chargers and the bathroom was clean and practical. A hook in the bathroom would be useful and brighter bedside reading lights would improve the lighting. The food was very good and portions generous. The dining room looks attractive, but the higher-backed dining chairs are too low and soft. Several dining couples ended up sitting on the same side of their tables where the fixed bench was firmer! The bar was large and a little dark, with windows only on one side of each of the two rooms. It amused us that each evening we were there, the same jazz playlist was being played, Sinatra, Ella and Dino. The clientele seem to be of an age range that would definitely appreciate a more eclectic mix of music. We enjoyed our stay and the hotel's location is great as a base to explore the area.

"Great hotel in wonderful setting "

5
150Sue, Colchester, United Kingdom 23/09/2018

Stayed here for 3 nights as going to a wedding locally, the rooms are amazing, spacious & beds comfortable, tea , coffee machine, ironing board , iron , hairdryer they have thought of everything! We had breakfast and could not fault it , catering for all tastes! Didn't try the pool & spa facilities as too busy but had a look and it looked great

"Friendly and welcoming"

5
Liz C, Cambridge, United Kingdom 23/09/2018

First time back after several years, the whole place has had a make-over and looks fantastic. We had a beautiful, ground floor room with patio doors so could take the dog in and out without disturbing anyone and enjoyed an excellent bar meal supper with first-class service from both the bar and the kitchen. Food was well presented, tasted delicious and was quickly served. Very good selection of gin! The swimming pool was deserted in the morning (it was a Monday!) so I had the place to myself - the attendant was helpful and the facilities were good - excellent hot shower. We had a lovely walk after our excellent buffet breakfast - there's plenty of choice for a good walk straight out of the car park.

"Hidden Gem, Steve and Allyson"

5
User 15/09/2018

wife and I visited for the steak and sax night with a overnight stay, the entertainment was great and the food fantastic and great value for money.The staff were very friendly and attentive.the room was immaculate and had everything you needed and the view was outstanding.Exellent facilities including pool,gym ect.we finished off our stay with a full English breakfast with a wide range of healthy options along with naughty and nice.i would highly recommend a stay here could not fault it.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for such a positive review, our entire team are delighted that you had such an enjoyable stay with us. I will ensure the whole team are aware of how happy you were with the food, cleanliness and hospitality. We look forward to seeing you very soon....

"Family time"

5
Troweirfarm, Ayrshire, United Kingdom 14/09/2018

What a beautiful place, in such a beautiful setting. Staff were so welcoming, room was lovely, with a large TV, free internet, Sower and bath, free slippers for kids. Our room was really perfect bed was so comfortable. free swimming pool with Sauna and jacuzzi. We went for a meal on the night we arrived it was really good, breakfast was outstanding and must say they catered for everyone's needs. This was a large hotel but we also found it quiet

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, we are thrilled that you found us to have a beautiful place in such a beautiful setting. Very happy to read that you enjoyed the standard of rooms and also the food along with you swimming pool and leisure club. We look forward to welcoming you again very soon...

"Short midweek break."

4
squibbsNewcastle, newcastle 10/09/2018

Visited here with a friend from work for a couple of days. Room was immaculate, two double beds, plenty of storage, good bathroom and we'll equipped. Restaurant was great, food absolutely delicious , and reasonably priced drinks , always a bonus. The leisure facilities are good, if a bit small, but we loved them. Only downside for us, was that we weren't told the hotel was being used for the end of term ball for Durham University on the nights we stayed, so there were over 1000 people using the hotel til the early choirs of the morning, that said, it wasn't as noisy as it could have been. All in all , that being a once a year event, we would definitely stay here again, and recommend it's a base for visiting the surrounding area.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay and for also choosing to stay with us here at Derwent Manor. Delighted to read that you found the room to be immaculate and the food delicious, apologies for the disruption caused by the ball that we were hosting and I was pleased to read that we could keep this inconvenience to a minimum for our other valued guests such as yourselves. We look forward to welcoming you to Derwent in the near future.

"Very good hotel, helpful staff."

4
amack70, Dorset, United Kingdom 04/09/2018

A friend and I stayed here with a coach party. The hotel is in a beautiful tranquil setting, and the room was large, comfortable and stylish, although minor issues with the hanging space and poor reading light. Large windows which opened on to a lovely view. The food was extremely good, plenty of choice, very hot, and lots of it! The staff were all friendly and efficient. Lots of function rooms. We would certainly stay there again.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay as part of a group tour. We are all delighted that you feel the room was comfortable and stylish and that the food was extremely good with plenty of choice. We look forward to seeing you again very soon...

"Very good"

4
Diane A, Bletchley, United Kingdom 28/08/2018

Very nice setting, hotel overall good but a few things to mention. Lift needs updating and it smells. Our room number 120 had filling in the wall which needed rubbing down and painting. Older lady waitress not good. We waited a long time for our food and she got it wrong. The next day she gave us a cup which had a big crack in it. Breakfast awful. Bacon, hash browns and sausages had run out and the rest was cold, white bread only crusts left. This was 8.45am breakfast is until 10am we sat until 9.15 and that is when the bacon, hash browns and sausages were replenished. This was on Sunday

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was pleased to read that overall you had a "very good" stay. I was however saddened to learn that we had not achieved the standards we have become renowned for during your breakfast experience. I have spoken to all staff concerned to ensure there is no repeat of these isolated incidents. Customer feedback is essential to us and I thank you for bringing these issues to my attention so can continually monitor and improve our standards. We look forward to welcoming you to Derwent Manor again in the near future.

"Fabulous Stay"

5
powbug, county durham 27/08/2018

Have previously stayed here on numerous occasions but haven't stayed for about 15 years. Booked 5 rooms for a night stay on a Dinner, bed and breakfast basis to celebrate my wife's 50th Birthday and our 30th Wedding Anniversary. Upon being shown to our rooms we were all very impressed with the size and standard of the rooms which we could not fault at all. We also a lovely meal in Prego restaurant and again could not fault the standard of the food or the portion sizes. The only fault anywhere was that the restaurant area was a bit too hot. All the staff were very good and drinks not too overpriced. Looking forward to a return visit which will be sooner rather than later but certainly won't be another 15 years. Thanks for making a special weekend special.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted we could help you celebrate two milestone events. We look forward to seeing you again very soon but please don't leave it fifteen years!

"Excellent C2C stopover"

5
User 26/08/2018

Lovely hotel for the last night of our C2C bike ride - in spite of the uphill cycle the next morning! The hotel was able to provide us with a secure location for our bikes. The room was very clean and comfortable. Would have liked a bath after 3 days on the bike but the shower was good. Nothing was too much trouble for Karen and her team in the bar, making us feel very welcome. All in all an excellent place to stay

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review and for choosing to stay with us on your C2C ride. As a team we are delighted that you had an excellent experience with us, we all look forward to welcoming you again very soon.

"Celebration "

5
Alwho1, Nottingham, United Kingdom 22/08/2018

Stayed here for 2 nights as a base for visiting Beamish museum. Check in was swift and staff were friendly. Our room was outstanding and of the highest standard. Prego restaurant was superb with tasty quality food both evening and for breakfast. Again the all staff were friendly and very attentive,special mention for Michelle,the prosecco was a very nice touch. Set in spectacular grounds this was a very good choice for our wedding anniversary. Will probably visit again when in that part of the country. Very good value for money and if you want a quiet retreat this is the place. Good for families too.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for choosing to stay with us and your subsequent review. Delighted that you found our newly refurbished rooms to be outstanding and your dining experience superb. We look forward to welcoming you again very soon......

"hidden gem"

5
joe1954, Whitley Bay, United Kingdom 21/08/2018

stayed at this hotel for weekend break. nice drive in through the grounds. staff were all very friendly, pleasant and helpful, from reception, to bar and waitress service. room was quite big and very nicely decorated with good bathroom, very clean and tidy. evening meal was excellent, as was breakfast, with plenty choice There is a good bar with selection of drinks, and also serve food if not dining in the restaurant. there is a pool and a small children's play area. Hotel is also handy for various attractions in the area.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for such a glowing review, we are thrilled to read that you had such an enjoyable weekend break with us here at Derwent Manor. As a team we are very happy that you found us all to be very helpful, friendly and pleasant. That you found our food to be excellent that you enjoyed our newly refurbished bedrooms. We all agree we certainly do believe we are a "hidden gem" We all look forward to seeing you again very soon.

"Excellent stay - great staff - first class venue."

5
Graham51, Wiltshire 20/08/2018

We were visiting the North of England and celebrating a major wedding anniversary. Thank you Derwent for making it really special! The wine on arrival was totally unexpected and started the visit on an excellent note. Our room was splendid - very comfortable with great views - and the pool and spa facilities made for a pleasant first afternoon. We stayed two nights and dinner on both could not be faulted. The quality and presentation of the food was first class. On the second night we ordered a bottle of fizz the celebrate - which altered the staff to our landmark anniversary. The candles in our dessert and the liqueurs were a nice touch. Very kind. Derwent is a busy wedding venue but don't let this put you off if you are looking for a romantic get away or a family stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for choosing to stay with us here at Derwent Manor and your subsequent review. We are delighted that we could help you celebrate your special anniversary. We look forward to welcoming you again very soon...

"Amazing wedding venue"

5
pau091, Newcastle, United Kingdom 19/08/2018

My daughter held her wedding at The Derwent Manor two weeks ago and it was perfection. The staff were wonderful and very helpful especially Leanne who is the events co coordinator and Emma the very helpful waitress although others were equally helpful but did not get their names. The hotel itself was beautiful and immaculate with the bedrooms being very comfortable, stylish.and very clean. Now the food.The wedding meal was amazing. It was served quickly and was piping hot but the taste.....it was delicious.Every course ( and we had 5) was beautiful. The evening buffet was equally as perfect with all our guests still making comments about all the food how good it tasted and the amount that was available. The ground of the hotel were very tidy and had spectacular views of the surrounding countryside perfect for wedding photographs. We held our wedding reception in the Allensford Suite but there is other rooms to hire. If you are looking for a wedding venue you need to take a look at The Derwent Manor or if you just want a weekend break look no further than here as it's perfect for a quiet getaway. They also have lovely restaurants if you just want a nice meal which I would definitely recommend.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you taking the time to review your daughters recent wedding, it was a privilege to help your daughter and son in law achieve their perfect day. I will pass all of your kind words to all of those involved and we look forward to welcoming you to Derwent Manor in the near future.

"Fantastic Hotel"

5
GavS_71, Newcastle upon Tyne, United Kingdom 18/08/2018

We stayed here at the end of a week long family road trip. The hotel is in lovely rural surroundings, it's grounds are very well maintained and laid out. The hotel itself is as close to immaculate as you could want, and the attention to detail is spot on! Our room was very VERY clean, with everything you could possibly want, wrapped up in a generous opulence that made us feel relaxed and special. The restaurant was absolutely fantastic!!! The menu, the surroundings, the staff...all made our family meal complete perfection. Top all of this off with staff who are warm, friendly and who are genuinely happy to be of assistance. We will definitely be back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us, we as a team are very happy that you feel we have a "fantastic hotel" I will ensure the entire team are aware of you satisfaction and we look forward to welcoming you to Derwent in the near future.

"Pleasant stay"

5
clairewright20, County Durham, United Kingdom 12/08/2018

We stayed here when we attended a wedding, the rooms are recently refurbished and provide everything you need and more. The beds are very comfortable and the room has a luxurious feel. Breakfast was delicious and well worth adding onto tour stay. We also used the leisure facilities which was an added bonus.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, we are delighted that you had a "pleasant stay" with us and that you found our bedrooms to be luxurious and that our breakfast was delicious! We look forward to welcoming you again soon...

"Weekend away!"

5
User 12/08/2018

Just returned from a 1 night stay at the Derwent Manor. Amazing stay, beautiful comfortable rooms with great decor. Restaurant and bar area superb and good food. Staff also very smily and helpful and seemed happy to be there. Will be back at Christmas.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for reviewing your "weekend away" we are very happy to read that you had ann "amazing stay" on behalf of the entire team, thank you for choosing Derwent Manor. We look forward to welcoming you again very soon...

"Wedding"

5
User 07/08/2018

I recently attended a wedding at Derwent Manor which was absolutely amazing. The staff were so nice and helpful. The rooms were lovely, had fantastic views and very clean. Reception staff were very helpful and friendly. Would highly recommend.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay here at Derwent Manor. Its a pleasure to read that you found our rooms to be lovely and our staff so nice and helpful. We look forward to welcoming you again very soon....

"Beautiful hotel, lovely staff and good food"

5
MaryPDoncaster, Doncaster 07/08/2018

Went to Derwent Manor hotel for my birthday weekend. The hotel is beautiful and our room in one of the cottages was lovely - TV room, separate kitchen area and bedroom with en-suite bathroom, all decorated beautifully. The staff are all friendly and work hard to ensure you have a good time. A special mention to Peter in the bar who was really friendly, even offering to give me a map for our walk to Stotley Bridge from the back of the hotel. We went with Great Little Breaks for two nights, all meals included and tickets to Beamish Museum which I hadn't visited before. The hotel receptionist advised us to get there as soon as the gates opened, as it would be quieter and we could get round more easily, which proved excellent advice. The restaurant staff worked so hard, very friendly and attentive. Special mention to the breakfast chef who delivered an excellent breakfast with eggs to order. The evening meals were excellent too. I had a great birthday weekend and would love to go back again.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review and for choosing to stay with us. As a team we are very happy that you feel we have a "beautiful hotel, lovely staff and good food" I will ensure that Peter is aware of your gratitude along with the rest of the team. We look forward to seeing you again very soon....

"A great hotel with excellent restaurant"

5
Rachel L, Clitheroe, England, United Kingdom 06/08/2018

We stayed at the Best Western Derwent Manor for three nights in May. Despite arriving later than we had hoped, we were warmly welcomed by the receptionist and were accommodated in the restaurant. We ate in the restaurant for breakfast and dinner each day, and on every occasion, the food was excellent with lots of great choices on the menu. The restaurant staff were incredibly helpful especially when dealing with our daughter's allergies and I can't thank them highly enough for this. The room was comfortable and had been recently redecorated, however the soundproofing to the corridor would definitely benefit from improving as we were awoken each night by the noisy returns of wedding guests from receptions held in the hotel (other than the guests in the corridor, we heard no other noise from the wedding parties). The hotel is ideally located for Beamish and Alnwick Castle (both highly recommended family days out) and set in beautiful grounds. There is a small lesiure centre on site with a swimming pool which we used during our stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review and for also staying with us. We are delighted that you feel we have a "great hotel with excellent restaurant" So pleased you enjoyed all of your dining experiences in Prego for both dinner and breakfast and our team could accommodate your daughters dietary requirements. We look forward to welcoming you to Derwent in the near future.

"Sax and steak night"

5
525venita, Durham, United Kingdom 05/08/2018

Had a lovely meal in the restaurant with friends. Staff were very accommodating as we hadn't booked. The steaks were cooked perfectly and were really good value for money. We will definitely be back. Well done

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for reviewing your recent visit to sample our newly launched Steak & Sax night. We must agree it is great value for just £29.95 per couple for two Northumberland Rump Steaks and bottle of house wine along with some great music from our local saxophonist. We look forward to seeing you again very soon.

"Derwent Delight"

5
B0nsai1978, Cheshire, United Kingdom 04/08/2018

Myself and my family stayed at the hotel for two nights. We was able to bring our dog and allocated a fantastic and newly refurbished room. From start to finish the staff were fantastic and very knowledgeable and recommended excursions tailored to our needs. We are at Pregos restaurant both nights part of the dinner bed and breakfast package. The food was outstanding and my son was very happy to make his own pizza. The only disappointment was having to leave after two days. A thoroughly Great stay at a more than reasonable price. The staff need all the credit making it special and welcoming.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted that you had such an enjoyable stay and you enjoyed staying in our newly refurbished rooms and that you also found the staff to be fantastic and knowledgeable. We look forward to welcoming you again very soon.

"Fabulous staff!"

5
Tracy D, Consett, United Kingdom 03/08/2018

Last night we called into the bar for a drink and meal and it was excellent as usual. We have dined at Prego which is equally as good. We like the bar area as Karen and her team are amazing, nothing is a problem and always has time for a quick chat. The staff are a valuable asset to the hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent visit to our newly refurbished bar. Delighted you had such an enjoyable experience and you find our staff to be "fabulous" I will certainly inform Karen of your words and also the rest of the team. We look forward to you visiting us again soon...

"Excellent hotel with superb staff"

5
User 02/08/2018

This is a gorgeous hotel with rooms decorated stylishly and to a high standard. The staff were all friendly and helpful and absolutely excellent with my daughter. Special mention to Azariah in the restaurant and the reception staff. The pool is quite small and unfortunately the splash pool for the children was empty (No water in it). There is a lovely little play area for kids though. Excellent for family stays and handy for local attractions with Beamish museum only 20 mins away. Highly recommend this hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review and also for choosing to stay with us. As a team we are delighted that you feel we have an "excellent hotel with superb staff" We look forward to seeing you again very soon

"A wonderful welcome to Prego from Ryan "

5
Barbara S, Durham, United Kingdom 31/07/2018

What a fantastic welcome from Ryan ! He is a first class waiter who makes sure the meal is the best . He goes the extra mile and suggests food combinations which are delicious and unusual . The food is cooked freshly and served with accompanying wines . I wouldn't hesitate to suggest the early bird menu to friends and family . The whole experience is enhanced by Ryan . Brogan is also a very efficient waitress .

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent dining experience whilst dining in Prego. I will certainly pass your very kind words to Ryan and also to the kitchen team. We look forward to serving you again in Prego very soon.

"Good Hotel and staff very pleasant"

4
Sharon W, Bolton, United Kingdom 31/07/2018

Booked 2 nights through Great Little Breaks to include tickets for Beamish. We considered the break excellent value for money. Enjoyed the swimming, although the pool would be on the small side if several people came in at the same time, but we were lucky and had it to ourselves. Both evening dinners and breakfast were excellent. We found all the staff were friendly, helpful and polite. I agree the reception area could do with re-carpeting -first impressions do count but we wold definitely return.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, we are delighted that you had an enjoyable stay with us. Our reception area is due to be refurbished October 2018 and this will be the final part of the hotel that had not been refurbished. We look forward to seeing you again very soon.

"Derwent Cottage 2."

4
Daisymut, Chester, United Kingdom 30/07/2018

Overall the facilities were very good. Hotel food and service was very good. Our bathroom needed some attention with a leaking toilet and cracks in the shower tray. We reported it and they did offer to have someone come over. Parking was a little frustrating and there were no designated places for the cottages so we often had to park out of site of our cottage. Pool and gym good. Be prepared to drive quite a way to many of the best sites but Durham and Newcastle quote close. If you have kids Alnwick Castle is worth the long drive.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I am terribly sorry that we had a maintenance issue part way during your stay with us and this had an impact upon your stay. I was pleased that we remedied this ASAP and that you accepted the room move and partial refund for the impact this had upon your stay. Once again my sincerest of apologies and thank you for your understanding and cooperation whilst we resolved this for you and your family. We look forward to welcoming you to Derwent in the near future.

"Schools Out for Summer Promotion"

5
danger3000, Newcastle upon Tyne, United Kingdom 26/07/2018

We booked this as a family of 4 with 2x adults and 2x kids. The promotion was a family room with breakfast plus two evening meals for the adults for £90. The offer was great value. The breakfast and the meals were of a high standard and we got free use of the leisure facilities on both days. The pool is decent for kids but I wouldn't describe it as Olympic standard exactly. It has a hot tub and a sauna too. The evening meal was 2 course and was lovely. My son got to make his own pizza and was given a chefs hat and a certificate which made him feel special. The staff are excellent, friendly and helpful. I've stayed here a few times and it's recently had a refit and the room we stayed in is more like a Mal Maison which was pleasing. I really recommend this place and they have promotions all year round which are all great value. A reasonably priced trip away.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Pleased to read that you enjoyed your recent visit to us and took advantage of our Schools Out for Summer Promotion. We look forward to seeing you again very soon!

"Very friendly staff"

5
AndyBrown74, Consett, United Kingdom 25/07/2018

Well after moving into a new house and after 2 weeks our kitchen becoming flooded and having to move out again for 4 weeks me and my wife and kids enjoyed staying here. Our short stay was made to feel like home at this hotel. In particular 2 staff members where very nice and friendly and made our stay feel like home (Lauren & Dani). It's also very clean

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, as a team we are delighted that we could assist in helping to make your most unfortunate situation a little easier due to your flooding. We look forward to welcoming you to Derwent Manor again soon and hopefully in better circumstances!

"Fantastic visit - well recommend "

5
patsycon, north east 24/07/2018

A very special stay for our golden wedding anniversary My husband and I had our golden wedding reception at this hotel and then spent the night in one of their suites. Organised by my daughters - son and their families. The reception party we had was amazing...the food we had was fabulous - especially when you consider they were catering for 30 people at the same time. The staff coordinating our reception were superb, very patient, organised and friendly, we were very impressed..... Our room was fabulous and looked like it had been newly refurbished, decorated to the highest standards. The room itself was very spacious with a large seating area, and an extra bedroom - ideal for more than a one night stay. It even had a lovely balcony overlooking the fabulous countryside. The bathroom was stunning, very large and luxurious with a jacuzzi bath and even a television to watch while you are chilling out in the bath .... The breakfast the next morning was of a very high standard - there was everything you could have wanted - even down to a waffle maker which the children in our group just loved - the staff again were pleasant and helpful. A number of our guests stayed at the hotel the same night but in the more standard rooms, all of them were very delighted with the rooms and said the hotel is up there amongst the best ones they'd stayed at - and most of them are really well travelled!!! Our only regret was that we didn't have time to explore the leisure facilities but they certainly looked very nice! We thoroughly enjoyed our time at Derwent Manor and would return back in an instant and thoroughly recommend the hotel to all of our family and friends Thank you to everyone at Derwent Manor Hotel - staff and management for a fabulous stay - just wish it had been longer - but we will be back ......

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Wow, what a wonderful review, our entire team are so thrilled that we could help make your special occasion one to remember. On behalf of us all here at Derwent Manor, congratulations and we look forward to seeing you again very soon.

"Hemingway/Johnson Wedding"

5
User 23/07/2018

Visited this weekend for my friends wedding and thought the hotel was a fantastic venue. The hotel rooms and cottage we used were lovely, decorated to a high standard. The Great Hall is beautiful. The food was delicious in the bar, at breakfast and during the wedding. Can't thank Ryan enough for taking everything in his stride and making sure the day went as smoothly as possible, he was on hand without being at all intrusive and so accommodating- very good at his job and a real credit to the hotel. All the guests were impressed with the hotel and said how lovely it was!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for choosing Derwent Manor to host your wedding day. As a team were entirely delighted that you chose us and that we helped you achieve your perfect day. I will certainly pass your very kind words to Ryan and also to the rest of the team who helped play a part in your special day. We all look forward to seeing you again very soon.

"Nice Hotel Break"

3
RenateBelle, Dundee, United Kingdom 21/07/2018

We stayed here for 3 nights on a dinner, bed & breakfast rate - we got a great deal through booking.com. The hotel has recently been refurbished and this influenced our decision to stay. When we arrived at Reception we were quickly checked in. We had requested a quiet family/twin room on a higher floor. We were allocated a ground floor room overlooking the car park with 2 double beds. The room was lovely if a bit cramped - there were 3 of us - we had 2 end of bed sofas and 3 chairs in the room making storing suitcases or moving around quite difficult. We asked for the chairs to be removed on the 2nd day which gave us a little more room. The bar was cosy and welcoming. There were sofas, open fires, large cosy chairs and candles on the tables - all this made for a really relaxing vibe. You could also eat in the bar from your allowance if you so wished. Prices were on par with other hotels. We ate in the restaurant on all 3 nights. The ambience in the restaurant was welcoming and furnished to a high standard. The food was consistently good and well presented. Service was excellent on all occasions. Breakfast was a feast. There is a great selection of hot and cold food and a waffle maker - getting the waffle out is a bit of a challenge - though there was always someone on hand to help out. We used the leisure facilities a few times. The pool is small but adequate. The hot tub is good and the sauna is done in such a way that you can sit in there and watch your children swim (providing that they can swim). We visited the Beamish Museum and it took about 15 minutes in the car. Easy to find and well signposted - worth a visit. The hotel is in a wonderful location with fabulous scenery. Our room was lovely (room 105) and if you're staying for one night the location of the room is ok. However we were woken every morning by people/cars in the car park. I would suggest asking for a room with a quiet location if you're staying 2 nights or more. Particularly if you have kids with you. All in all this is a lovely hotel which is carried by excellent staff.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review we are delighted that you had such a wonderful stay. We look forward to welcoming you to Derwent Manor again in the near future.

"DBB and Beamish Museum Break"

4
Angu5, Hertfordshire, United Kingdom 20/07/2018

We booked this visit via Great Little Breaks and it included two nights DBB plus entry tickets to Beamish Museum. The hotel has undergone extensive refurbishment since our last visit in 2015. The hotel is in a wonderful, remote location. Our room was a good size and nicely decorated. But please note that most rooms are a long walk from reception and up and down several stairs. Both of our evening meals were good and the wine was reasonably priced. Breakfast is buffet style, but they will cook fresh eggs to order. Overall, a good value stay.

"What a beautiful place"

4
wishfulvancouverite, manchester 20/07/2018

Came here on a deal from Travelzoo which included two nights bed breakfast and three course evening meal with a day pass to Beamish village included. What a bargain! Lovely hotel. Food absolutely wonderful and the friendliest staff I have ever met! Will certainly come again.

"Lovely hotel friendly staff"

5
51crackers52, Kingston-upon-Hull, United Kingdom 18/07/2018

Stayed last night on way back from Scotland. Really good value, food superb value had the early bird special and couldn't finish as such large portions. Bed very comfortable, nice room in the annexe and some of the friendliest staff I have met for along time. Nice pool as well. Will definitely stay again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, delighted to read that you found us to have a "lovely hotel with friendly staff" We look forward to welcoming you again very soon.

"Daughters Weddings"

5
Margaret F, Newcastle upon Tyne, United Kingdom 17/07/2018

I just wanted to say thank you so much for all the help to each and every one of you and all the staff who worked tirelessly on the above date. Kaylee, Pip And Donna were amazing. They were so helpful, nothing was a problem. They delivered everything asked of them and more with professionalism and attention to detail. I couldn't have done it without there help. They are a credit to the hotel. To the lady on reception (sorry I missed her name) thank you for dealing with any queries I had. You were very polite and professional each and every time. To all the other members of staff that I asked something of, thank you for being so helpful each time. It was really appreciated. And finally a big thank you to the staff that must have worked through the night while we all slept soundly in our beds as they cleared and tidied the grand hall. The wave of relief when I walked in and saw that it had all been done for us was fantastic. Thank you. Margaret Follin

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your daughters wedding day. We are thrilled we helped to achieve the perfect day for your daughter and husband. I will certainly pass all of your kind words to the entire team who helped play a part in your magical day. We look forward to welcoming you all again very soon to Derwent Manor Hotel.

"Lovely stay"

5
aimeescollen, Tow Law, United Kingdom 17/07/2018

Me, my man and sister came here to have a look around for ideas for a wedding venue, we hadn't booked anything and the hotel staff were lovely and kind enough to let us have a look around. Me and my man loved it so I booked my man a surprise stay here just last month. We stopped on a Saturday night and had some food and cocktails from the bar downstairs the food and drinks were amazing and ok priced. The room we stayed in was beautiful and we had an amazing view out to the grounds and countryside. The staff were lovely again and were so helpful and polite. Overall a lovely experience I have a bit of contrustive critism for the owners that I hope will read this, the hotel has so much potential unused, there is so much of the grounds that aren't being used especially in the summer. They could have events outside for the kids, fairs and a much bigger playground. They could have some many activities going on that would bring a lot more customers. There could so much done here to make it more fun and family orientated.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. I was very happy to read that the wedding team could accommodate you with a show round when you visited us and that you liked it so much that you booked a surprise visit for your Mam. As a team we work hard to ensure our guests have a superior stay experience and we can see from your review that our staff and our food was amazing. We do have events in our grounds throughout the year such as our May Bank Holiday Family Fun Day and we have the ability to erect marquees for up to 1200 people. We plan in the near future to have some glamping pods and outdoor Jacuzzi for our guests to use. We look forward to seeing you again very soon in the near future.

"Don't stay if there is a wedding reception on!"

3
Caninecaper, London, United Kingdom 12/07/2018

We stayed a Saturday night as we were going to a wedding locally. Real wow factor when you arrive, beautiful surroundings. We had lunch from the bar which was good and reasonably priced, lovely terrace area to sit in. We went off to our wedding and on our return at 11pm we started to realise what we were in for. People wandering all over the car park, out smoking or getting fresh air from reception. The noise from the disco was immense when we got out of car and got no better as we got to our room. It went on till after midnight with some seriously bad karaoke. The room was reasonable although the smallest bathroom we have ever seen. Breakfast was good all done in buffet style. This is a nice hotel and the whole experience would have been so much different if we had stayed a different night, so check before you go.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review customer feedback is essential to our business and I thank you for taking the time to review your stay. I was sorry to read that you were disturbed by noise from one of our wedding functions when you were staying in one of our Annex Rooms located within the grounds of the hotel. We try to ensure that all of our valued guests enjoy a superior experience either if attending a wedding or staying with us and I apologize unreservedly that you were disturbed until the wedding guests had departed. The noise would have been unusually higher due to guests enjoying our heat wave on the terrace. I have instructed the management team to regularly check for noise toward the end of the night to ensure all of our valued guests enjoy a superior stay experience. I was very happy to read that you enjoyed breakfast and lunch in the bar and felt the hotel had the wow factor. We would be delighted to welcome you to Derwent Manor again in the near future.

"Two night stay"

4
chalkiewhite58, Barnsley, United Kingdom 11/07/2018

We stayed here for two nights which was a package deal including two nights B&B plus evening meals and entry to Beamish. The hotel was very nice our room was a twin bed with plenty of room, it included all the usual facilities, tea/coffee, TV also an ironing board and iron plus a hairdryer. Plenty of hanging space and plenty of sockets some with usb sockets. Food was also very good, tasty and couldn't complain about portion size and a reasonable choice. Two little tweaks needed in the dining room, one is the drinks service ( it's rather slow ) and the other is a few minutes after being served your food waitresses should ask if every thing is ok with meal other than that it was very good. As a lot of other posts have said the drinks are a little pricey as is usual at hotels but I wouldn't say they were extortionate. All our dealings with the staff resulted in them being very polite and I would say genuine, nothing appeared to be too much trouble for them and consequently we will return.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was delighted to read that you had an enjoyable stay with us and found our hotel to be very nice. I have passed your comments to our food and beverage management team regarding your dining experience and we will use your feedback to help us improve. I have also passed your comments regarding our staff to our whole team. We look forward to welcoming you again in the near future.

"Overnight Stay and Sunday Lunch"

5
stephlouise4, Spennymoor, United Kingdom 10/07/2018

Absolutely love this place! I am very fussy when it comes to sunday lunch and Prego does not disappoint. There are a wide variety of meats and vegetables on offer and all cooked to perfection. The staff in the restaurant are friendly and willing to help in any way that they can which just adds to the dining experience. We also thought that the meal was good value as they do 3 courses for £13.95. We also stayed over and had access to the pool, hot tub and sauna facilities at no extra cost which we thought was a nice little extra, towels from the hotel can be used over at the pool or you can use one that is at the pool. Our room was spacious and decorated well with a tassimo coffee machine and pods to go with them, bed was very comfortable and we had a great nights sleep. We loved this so much that we have booked to get married here, our wedding co-coordinator, Adele, is lovely and made us feel very comfortable after meeting her for the first time as the person we booked with no longer works here.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a great review, we are delighted that you had such a wonderful dining and stay experience with us and you have chosen Derwent Manor to host your wedding day. Our entire team look forward to creating your most memorable day and we look forward to seeing you again soon.

"Wedding"

4
gavgee, south shields 09/07/2018

Stayed here for a wedding reception.... Great location in the middle of the countryside, grounds and hotel very pleasant with typical expensive drinks. Staff are pleasant and the food was good overall...

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was pleased to read that you enjoyed your stay whilst attending a wedding. We look forward to seeing you again very soon.

"Beamish hotel break"

4
John B, Macclesfield, United Kingdom 03/07/2018

Very comfortable hotel, bedrooms modern and stylish. As all hotels drinks expensive, food very good. Staff were all very friendly, except one male barman (grump), who appeared not happy in having to serve. On the downside, the leisure facilities are very poor. The pool is small, no room to swim. The two whirlpools/jacuzzis were not working and the changing room (mens), was swimming in water, not very clean and most lockers not usable. We were looking forwards to using these facilities, but spent less than 15 minutes in there, four other couples in pool meant you could hardly move.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I was sorry to read that on the day of your stay our jacuzzi was not working, sadly this was due to a pump failure and this was restored to functionality within 24 hours. Our Leisure Club is due for expansion as part of our multi million pound refurbishment of the hotel that has saw us gain a fourth star and also Premier Collection Status. We look forward to welcoming you again to Derwent in the near future when you will be potentially be able to experience our renovations of the Leisure Club.

"Stunning and peaceful"

5
ribena457, United Kingdom 01/07/2018

Beautiful hotel ...rolling hills and woodland nearby Room was spacious and clean Excellent food and service in both bar and restaurant, great meal offers too. Really wish to get a chance to go back when not working

"Very pleasant place to stay for a few days"

4
Christina B, Great Yarmouth, United Kingdom 01/07/2018

We found this hotel ideal for our gardens trip situated on the borders of County Durham. This hotel which was originally a farmhouse is situated in acres of ground, ideal for an evening stroll after a hearty meal served by very helpful and friendly staff.

"fantastic break"

5
Julia H, York, United Kingdom 30/06/2018

we have just returned from a 2 day break it was excellent lovely super setting the staff were the nicest we have ever had at any hotel we will certainly visit again as soon as possible .WE were a group of six and we all of us enjoyed it it was in a lovely setting just into Northumberland

"Heatwave stay!"

4
soldier49, Edinburgh, United Kingdom 29/06/2018

3 night midweek stay in a courtyard double room. Room itself was comfortable, but there was unusually no phone, the tiny window could not let in enough air to cool the room, and there was no drawer space for tee shirts, undies etc, just a large wardrobe with no shelves. The bathroom was miniscule, the tiny sink measuring about 12 inches by 9 inches with a large cabinet above, so you couldn't bend your head to clean your teeth without banging your head!. On our last night there was a noisy group in the courtyard seating area who even started bouncing a football at 0115. The night porter had to be reached by foot to sort the situation (no phone remember?) We also had to close our tiny window to deaden the noise and this during a heat wave. Whilst the disturbance was stopped, guests shouldn't need to leave their rooms to seek assistance. At least Premier Inns offer a money back guarantee for a disturbed sleep! However, the staff were welcoming and helpful, the rest of the hotel very good, and the food just fine.

"Superb experience - highly recommended"

5
_nataliefountain17, Newcastle upon Tyne, United Kingdom 21/06/2018

I visited with work colleagues and we honestly couldn't have asked for more. The warm and friendly staff were professional and attentive from the moment we arrived. The hotel is designed and decorated to an exceptionally high standard and no matter where you are, whether it be the bar, restaurant or accomodation, it is comfortable, stylish and well equipped. The menus in both the bar and the restaurant have plenty of choice and despite us all eating different things during the day, all of the food was delicious and well presented. Service was prompt and accurate (which happens less and less these days) and overall it was a very pleasant experience from beginning to end. I would thoroughly recommend this hotel. I have never been disappointed.

"Amazing!"

5
User 18/06/2018

Room amazing, meal amazing. Devyn and Ryan customer service unreal! Would definitly reccomend and will definitly be back again. Great. Cannot wait to my next visit. Food was the best meal i have had. Drinks cheap for a hotel.

"Once again an enjoyable stay"

5
Vic C, Muir of Ord, United Kingdom 15/06/2018

This must be our third visit to Derwent Manor and it never fails to please. We had a ground floor room (there are a few steps) which was very comfortable and of a good size. The restaurant was excellent and serves high quality meals. All the staff were very friendly and helpful. We will be back next time we are in the area.

"Gorgeous hotel"

4
User 15/06/2018

Stayed here for our anniversary absolutely loved it. Food amazing. Staff lovely. Rooms spacious and clean. Very quiet location. And absolute bargain of a price. Will definitely be returning. Only thing that would have been better is if there had been a little fridge in the room. Oh and poached eggs for breakfast other than that I couldn't fault it. Thank you.

"Strange Decor"

4
User 14/06/2018

Not quite sure what was the theme when this place was built. Interior quite dark and rooms are dark toned but comfortable. Excellent restaurant with friendly efficient staff. Food of a very high standard.

"Appalling Customer Service"

1
kellychrisphilpott, County Durham, United Kingdom 14/06/2018

Stayed every summer for 5 year, last one being July 2017 in one of the newly refurbished rooms. Rooms were nice even though everything was velvet and I hate the feel of velvet but guess that's personal taste. However with my parents, husband and my kids we still had a great stay. Always booked the offer £99 for dinner, bed & breakfast...kids free but have to pay for their evening meal. Always sat all afternoon in outside bar area drinking & have lunch so spend quite a lot of money in there. Come to book this year to be told kids under 5 are free and kids 5-15 are £25pp, I asked since when (as my kids wouldn't eat £50 worth of food on an evening meal). To be told for ages now so basically was told I was a liar when I said I never paid for the kids last year other than their evening meal. Now the Manager is saying its because they are classed as a 4 star hotel since the renovations. Well if that's the case I think your staff/service needs to mirror that of a 4 star image as the attitude of the staff stink over the sake of 2 children staying you have now lost long term customers. Had someone of said I'm afraid since last summer our policy on children has changed to... then I wouldn't have minded but to be told I am liar is an absolute disgrace. Its no excuse for a manager to try and back up a receptionist telling you you are a liar even after I attached my emails off last year proving what I paid and was told regarding only paying for children's evening meal Shocking customer service by front of house and Manager!

"Very nice from check-in to check-out! "

5
nicjay2k, Durham, United Kingdom 14/06/2018

We stayed here in May after getting a bargain deal on groupon! We had visited a few weeks prior to a wedding event and we were very surprised! Excellent service by staff throughout our stay, our room was lovely! 2 huge beds, bonus of a tassimo machine and we had a very comfy good night sleep! We had a few drinks in the bar before our evening meal and they were lovely, not hotel prices either! The restaurant is very well designed and the menu to chose from was great. Good selection and the quality of food was outstanding! There was lots to chose from for breakfast too. Plenty of fresh juices, toast, even a waffle machine! We had access to the leisure facilities but we didn't get round to using them. Had a look and there was a decent size pool, jacuzzi and gym. We've enjoyed our stay so much we've booked our wedding! Highly recommend!

"Comfortable and luxurious hotel in a stunning location"

4
UsernameLoading, Ireland 01/06/2018

Visited for a wedding which was taking place in the hotel and stayed for 2 nights. We had a room containing a double bedroom ensuite, a single bedroom ensuite and a smaller living room. It was good value, comfortable and very modern. In the smaller room however the window didn't close correctly and there was a draught. Also the shower pressure left alot to be desired. The other bathroom more than made up for this as the large bathtub had jets and a tv above it. We thoroughly enjoyed our stay and found all staff to be very friendly and accommodating. We had breakfast and dinner in the hotel. Food was delicious! The wedding reception the next day was beautiful aswell. I never got a chance to try out the pool but my family did and said it was fab! However we are unaccustomed to snow so I'm not sure if they enjoyed the walk outdoors to get to the pool - it's only 100metres max and can't be helped so wouldn't fault the hotel for that. If I was ever in the area again I would definitely consider staying here again and would highly recommend it for a luxurious weekend away.

"An enjoyable stay."

4
May38, UK 31/05/2018

We booked this hotel after finding a deal on Groupon, it was our wedding anniversary treat to ourselves and I'm so pleased we stayed. The staff on reception were very friendly and professional. Our room was lovely with two double beds and a fabulous view, and it was great to be able to open a window as you don't usually find that in hotels. The beds were comfortable too. Some of the cleaning in the room wasn't great, particularly the bathroom and the massive spider in the corner of the room! The room was well equipped, apart from the desk area which is rubbish, trying to apply make up anywhere in the room was a pain. The desk needs a better chair as when I sat down all I could see was the top of my head, not good when trying to dry your hair or do your make up. See pic below! The food in the hotel is fabulous in both the bar and Prego restaurant, and breakfast was one of the best we've had in any hotel. Some staff were very friendly and happy to be there a few were miserable and not at all happy, in particular one member of bar staff was surly and very unapproachable, and made it feel like we were an inconvience just by being there! We made use of the pool area which was ok and pretty relaxing, however if you want to swim lengths you might struggle. Also if you're not comfortable with communal changing areas, it might not be your cup of tea! I can imagine in the days when the weather is good this hotel is probably really popular with locals. Overall a great hotel, and we enjoyed our stay and are likely to return even just for lunch or afternoon tea if we're passing!

"Check for events (and babies in the next door room) first if you are visiting for tranquility!"

3
k4ssie, London, United Kingdom 30/05/2018

Quick one night stopover on the night of Bank Holiday Monday. We were in Northumberland partly to escape from the noise of a festival being held near us in London. The hotel is in a stunning location, really pretty area, really tranquil. That day it was picture perfect with blue sky, a hundred shades of green all around and pretty stone buildings. Sadly that ended the moment I opened the car door on arrival! To my absolute horror there was some kind of "fun day" event on which involved very, very loud amplified live music, with thumping bass and a tower of speakers about 20 feet away from where our room turned out to be. So having been in the car for hours, instead of having a nice relaxing drink outside and enjoying the surroundings, it was straight back in the car and back into Hexham to find a quiet spot until late evening when we were assured it would be over. Such a shame because the room was excellent (two double beds in the twin room, a rare luxury outside of the USA!), unexpectedly modern, and the rest of the hotel looked lovely. So why on earth ruin it with that row? Presumably there were people there who had paid for a spa weekend to relax around the hotel.... It's also VERY "family friendly", ie crammed with kids at the start of half term week, and my other half was woken up several times by a screaming baby next door during the night - so if that's not your thing, the walls aren't thick enough to ensure a good night's sleep. I wasn't disturbed because I sleep in earplugs anyway, so maybe best to bring some :) We did actually request a quiet room when booking, but evidently that wasn't enough of a clue for the staff to not put us right next to a big family... Overall I felt we got very poor value for our stay because we literally were in the room just for long enough to sleep, because of wanting to get away from the noise. Not what I expected from such a gorgeous rural location.

"If only the service matched the venue...."

1
User 28/05/2018

Since it has been renovated my better half has been planning our wedding to be staged here. However everytime we visit for food either on an afternoon or evening we experience some of the worst service you can imagine. We arrived today for a fun day and decided to eat in the bar, there was two other tables busy so we thought the food would be pretty quick....We were then informed by the waiter that the kitchen were having a nightmare! Not really what we wanted to hear and more worrying given only 3 tables had people on them. We then went outside to witness a waiter trying to stuff as many marshmallows in his mouth as he could. Then another shouting at a colleague accusing them of nicking his phone. Pretty unprofessional in my eyes. Problem with this place which can be a quick fix.....stop employing kids who don't care and invest some time and money into bringing the service levels to the same standard of the renovation! Now don't get me wrong I can't tarnish all staff with this brush however the poor service we have received on several times have been from late teens to early twenties. The trend speaks for itself. It's also seriously making the good wife to be look at different wedding venues! This issue also extends to the leisure facility where I have encountered some of the most miserable staff on the front desk. Unwilling to help, no care for the business and zero knowledge on their role.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent visit to Derwent Manor. Customer feedback is essential to us to ensure we provide the necessary service standards our valued customers expect. I am very sorry to learn of the experience you encountered yesterday, this is something that we do not condone or accept the behavior or attitude of our staff acting in this manner. Where we do have some younger staff these are trained to the same training schedule as all of our staff and from your feedback it is clear that this has not shown in the service you received yesterday. This will be addressed by my operational team at the hotel. As you will see from the overwhelming majority of reviews either from guests who are local who use us for food and drinks like yourselves, wedding parties or leisure guests these are positive and commend the staff and I apologize that on previous occasions we have not hit the standard expected. I would be delighted if you could contact me personally at the hotel as to discuss the points contained and to restore your faith in our hotel. Email: revenue@bw-derwentmanor.co.uk Telephone: 01207592000 Once again my sincerest of apologies and I look forward to speaking to you. Kindest regards, Mr Keith Donkin Director Derwent Manor Hotel BW Premier Collection

"AMAZING !!!!"

5
georgeawells, Middlesbrough, United Kingdom 26/05/2018

Stayed here overnight this week with my aunt and can honestly say its one of the nicest hotels I've stayed in. We were offered an upgrade by a lovely girl on reception called Megan but felt we didn't need to as the room we were given was gorgeous . From the minute we arrived the staff couldn't do enough for us , could not fault the room , service or surroundings and will definitely be coming back . A hidden gem an hour from home .

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We are thrilled to read that you feel we have an "amazing" hotel. We look forward to seeing you again very soon.

"Lovely hotel except when there are functions going on!"

4
Janet T, Leicester, United Kingdom 26/05/2018

The staff and services were great and it would have been a nice two night stay if it weren't for the oppressive heat in the bedroom (who has the heating on when the outside temperature is 20+ degrees!!!) and the excessive noise coming from the bars' patio directly opposite the cottage. This went on till well after 3am on the first night and nearly 2am on the second night. The food was nice and everything around the hotel was clean but the sleep quality was very poor. I am led to believe from other members of the group that it was reasonably quiet in the hotel rooms. So if you book for a weekend, find out if there are any weddings or functions on and ask for a room in the hotel building!!!!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, I am very sorry that you were disturbed by noise from guest leaving our function areas, we will ensure we attempt to minimize this for future guests. All of our rooms have thermostatic controls so guests can control the required heat to suit their individual needs. We are delighted that you found our food to be nice. We look forward to seeing you again very soon at Derwent Manor.

"Our Wedding"

5
User 21/05/2018

Why can I only leave 5*s this place deserves way more! Well were do I Start! From us first arriving to the minute we left,the staff here were absolutely amazing, made our wedding perfect! They couldn't do enough for us and our guests! The food was absolutely amazing the drinks were very reasonable just everything was perfect! Me and my wife would like to thank all the staff here and again we can't thank you enough!! We are due back in a few weeks to stay as we are at a wedding near by! Cannot wait! Thanks again!!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Mr & Mrs Hudspith Wow! Thank you for such a glowing review. We are all delighted that you had such a wonderful day for your wedding. It was our pleasure to help you celebrate your magical day. On behalf of our entire team we wish you a long and prosperous marriage and we look forward to welcoming you all to Derwent Manor in the near future.

"A lovely restful gind"

5
Jillian D, Newcastle upon Tyne, United Kingdom 20/05/2018

Who'd have thought such a haven of natural beauty and tranquillity could be found so close to Consett? We stayed on a DBB weekend special and can't faultthdhotel at all. The staff were friendly and helpful, the room was calm, cool and stylish, food in the restaurant excellent and breakfast was amazing too. We used the health club pool and poolside facilities on both days and found them to be very good. The view from the pool/spa takes some beating-tranquil Durham hills melting into beautiful Northumberland. Great value break and lovely surroundings. We'll be back ??????

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Our entire team are delighted that you had such an enjoyable stay. We look forward to seeing you again very soon at Derwent.

"Fantastic Hotel"

5
emmanorthorpe5, County Durham, United Kingdom 11/05/2018

We stayed here a couple of weeks ago. I stay in many hotels due to my job and u can honestly say this is one of the best hotels i have ever stayed at. The rooms are beautiful and tastefully decorated. We also dined here and we could not have been happier with the food. The food and drink prices are extremly reasonable. I would recommend to anyone and will definitely be returning.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a lovely review, we are thrilled you found us to be one the best hotels you have stayed in. We look forward to seeing you again very soon.

"Great Hotel"

5
michaelcolian, Sunderland, United Kingdom 07/05/2018

Stayed 1 night for DB andB on a voucher,great value for money,lovely location always refurbishing ,food is first class,Need to to give Michelle in the restaurant a special mention as she goes that extra mile to please every guest with a friendly chat and always smiling,Been there several times and each time she remembers us .Derwent Manor take note,she is an asset,Pay a visit you won,t be dissapointed

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your feedback, we are thrilled that you think we have a "great hotel" I will ensure Michelle is aware of your feedback and we all look forward to welcoming you to Derwent Manor again soon.

"Family Break"

4
User 05/05/2018

We spent a lovely week in one of the cottages. Weather wasn't great over the week which meant we made good use of the pool! Staff were very friendly and helpful and we had a great meal in the bar on one evening. Great family break.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted to read that you had a lovely stay in one of our cottages. I will pass your feedback to the entire team.

"Amazing Hotel"

5
ZoeDavo, Sunderland, United Kingdom 03/05/2018

My husband and I stayed here for our anniversary. We arrived at lunch time and were greeted by a lovely friendly receptionist, we were a little early to check in so went to the bar for a drink. The decor is fabulous with a lovely atmosphere, there is a beautiful seating area outside that is quiet and peaceful.Drinks were great and so reasonably priced. When we checked in we went to our room and it was amazing, we booked a suite - room 236, it was like an apartment, it had 2 bedrooms with a sitting room and in the master bedroom the patio opened onto a balcony with seating, the views were superb The decor was beautiful and it was so relaxing. Food is amazing and well presented it is also very resonably priced which in a hotel of this standard is rare! Breakfast was lovely with a great choice, we were advised if we required anything that was not there to ask and the chef would make it! Fab service ... Staff are so friendly and made our stay extremely enjoyable. highly reccomend and will definately be returning

"Derwent Manor Hotel "

4
mandystompin, Newcastle upon Tyne, United Kingdom 02/05/2018

Beautiful hotel with a nice country view, bedrooms newly decorated very clean ,great bar that makes lovely cocktails ?? and restaurant with fantastic food I would recommend the pool and spa gets a make over great value for money would definitely return

"Excellent visit"

5
User 29/04/2018

We went to Derwent Manor on a Bed, breakfast and Evening meal visit on 20th April. The hotel has been refurbished since our last visit. Our room was large and beautifully furnished. It also had a modern coffee machine and a large television attached to the wall. The bathroom had a large walk in shower and the water was always hot. The meals were lovely, always hot and dinner was beautifully presented. Breakfast was buffet style, and there was plenty of choice. The gym and swimming pool was inclusive of our tariff. As our room was not ready on our arrival, we were advised that we were eligible to use the swimming pool and/or gym. All in all a lovely stay.

"Health Club"

3
Colin T, Consett 26/04/2018

We spend a lot of time at this hotel, we eat here regularly and love the place, good quality food, lovely helpful friendly staff. We joined the health club and gymn, its all ok apart from some policies they have. If your a guest you can have a towel when you go in, but if your a fully paid up "unlimited member" of the health club, you cant have a towel. This policy seems rigidly enforced, but other policies and safety points are very relaxed or ignored, guests can come in with litre bottled of gin, bottles of wine, wine glasses and stuff like that, pretty dangerous practice round a swimming pool. I think the towel policy is totally unfair, even if there is a full rack of towels and the place is empty "Computer says NO"

"Attended a Wedding the staff were very helpful."

4
Brian S, Edinburgh, United Kingdom 25/04/2018

surprised to receive an upgrade to one of the cottages on site.They were spacious and very clean,your own kitchen and a reception room plus two bedrooms. Accommodation adjacent to the swimming pool and sauna. Only downside we thought that the decor of the rooms in the hotel were very dark ,we thought that a more neutral colour would have brightened up the rooms.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review delighted that you enjoyed you recent stay with us and you were surprised to be upgraded. We look forward to seeing you again very soon.

"Lovely place to stay when attending a wedding there"

5
David C, London, United Kingdom 24/04/2018

Drove up for nephew's wedding. Lovely venue, very nice staff ..nothing too much trouble. Wedding lunch was fantastic ..we've all had poor food at functions but this was first class... We stayed three nights and enjoyed the pool and sauna. Very nice staff, helpful and friendly...that's Geordies for you....! What I particularly liked was that they were 'themselves'...nothing false or forced. Example...we asked for coffee but the bar was setting up. A lovely member of staff looked for us 10 minutes later to bring our coffees...a nice and welcome touch. The hotel is big enough to absorb a number of functions without noise annoyance. Our room was large, bright and airy. Will return when visiting family.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review it is so pleasing to read that you enjoyed all aspects of your stay with us, I will certainly pass your kind words to all of the staff and chefs involved. We look forward to welcoming you to Derwent Manor again in the near future.

"all's good so long as you're happy with stairs!"

5
Mike2trip, Newcastle upon Tyne, United Kingdom 24/04/2018

we went for a last minute voucher DBB deal and were delighted with the location, meals and small pool/sauna - not to mention the value - and we send a big thank-you to all the very cheerful and helpful staff; minor quibbles about the recent refurbishment include the frustration of an electric car user that the charging point location doubled as disabled parking bays so were unavailable (and that our in-room coffee machine was unpredictable)... and yes there's _lots_ of stairs, due to the hotel's sloping site!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I am pleased you found our staff be very cheerful and helpful and that you enjoyed our refurbishment. Sadly we do have a lot of stairs but please ask for one of our easy accessible rooms the next time you book and we will be delighted to arrange this for you. We all look forward to seeing you again very soon at Derwent Manor.

"Lovely hotel"

5
User 23/04/2018

Excellent hotel.Room was lovely.Evening meals were very good.3 course special for £11.95 between 5 and 7 pm.All the staff were very friendly.Lovely having the fitness centre.Will be recommending this hotel to family and friends.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review delighted to read that you found us to have a "lovely hotel" We look forward to welcoming you to the hotel in again in the near future.

"Very best Best Western."

5
User 16/04/2018

Stayed on a Groupon deal. The room was really modern, spacious with great tv and lovely bathroom. Absolutely immaculate and fantastic black out curtains. Our 3 course evening meal was absolutely delicious, especially the salmon and the deserts. Breakfast was a great, varied continental offering with buffet style full English. The pool was lovely and warm and all staff were very professional and friendly. Could not fault our stay. Excellent value for money! We'll be back.

"2 day family break"

5
User 12/04/2018

Beautiful hotel, great helpful staff & wonderful food. Two adults & two children stayed for 2 nights. Our room was beautiful - sometimes when you take children the rooms can be a bit tired. The food, choice of food & the staff in the lovely restaurant were great. The swimming pool was excellent if a bit on the small side. We will definitely be back as there is plenty to do round about. It was Diggerland this time! Well done to all the staff.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. On behalf of our entire team we thank you for choosing Derwent Manor for your family break. I will ensure our team are aware that you found the room to be beautiful and our staff to be great. We look forward to seeing you again soon in the near future.

"Private party booking"

5
Tina G, Durham, United Kingdom 08/04/2018

Great service from Leanne from start to finish, she was very accommodating with all requests for a booking made for a private party. She was very responsive to all requests and even accommodated some last minute changes. Room was lovely, food was excellent as we're the serving staff. Thanks for all your help and will be back very soon.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent private party booking. On behalf of the entire team we are delighted that we could accommodate all of our requests. I will certainly pass your kind words to Leanne and the team. We look forward to welcoming you to Derwent Manor in the near future.

"Excellent rural say"

5
Doreen H, Cambridge, United Kingdom 06/04/2018

Just spent a one night dinner, bed & breakfast in this delightful accommodation enroute to Scotland for an Easter break. The building was very unusual and beautiful and the bedroom was magnificent and vast. The food was excellent and staff very friendly. Even tried the pool so really took advantage of this great find in Northumberland.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for such a positive review, our entire team are delighted that you had an "excellent rural stay" We look forward to welcoming you to Derwent Manor again in the near future.

"Excellent value for money"

4
chrissyruby, South Shields, United Kingdom 05/04/2018

Stayed in the annexe which had a very small bedroom and tiny ensuite with no window an extractor fan that didn't work, also lock had been drilled out and not replaced. Next time we will stay in the main hotel. Food was excellent with an impressive choice both at dinner and breakfast. All the staff were very friendly and helpful. Bar area was very nice with good choice of drinks including two real ales. Our first visit since the refurbishment and you can see a lot of money has been spent on it, we will be back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, customer feedback is essential to our business and as a result of your feedback we have remedied the two maintenance issues you have highlighted, I apologies that these were not actioned prior to your stay. Our Cottage double bedrooms are slightly smaller than those within the main hotel building, however this is shown in the prices charged. We are delighted that you still found us to be excellent value for money and you enjoyed our food and beverage offering throughout the hotel. We look forward to welcoming you again soon to Derwent Manor

"Lovely stay, excellent value for money, looking forward to staying here again,"

4
User 02/04/2018

The rooms have just been refurbished and were very nice. The bed was comfy and there was plenty of storage. The bathroom was modern and the shower looked amazing, however the lack of water pressure let it down somewhat which was disappointing but not the end of the world. The rooms were very clean and the coffee machines in the room were a nice touch although not great if you just want a hot water or a herbal tea to drink. No water bottles in the room, which I would have preferred over the coffee machine. However, I called reception and they brought a kettle down straight away, with a selection of teas so I can't fault them on that. I have special dietary requirements, I am gluten, wheat and dairy free and we were staying for three nights and I was worried that they might not be able to accommodate me. I have to say the kitchen were excellent and I managed to eat something different each day and the food was lovely. I didn't expect any desert to be available for me, but I was pleasantly surprised that they did have a suitable desert for me. I have to say, the staff were great about my dietary requirements and sorted everything out for me, offering me alternatives. Overall the service was good, the only minor point was that it took a while for staff to clear our plates after we had finished eating and were ready to leave. Over the weekend there were numerous weddings on and there were no issues with noise until the last night, where we encountered a particularly rowdy crowd which went on until the early hours. They were noisy and generally being very inconsiderate to other guests staying in the hotel although I do appreciate that this was not the hotel's fault. The pool and gym facilities were small but adequate and very clean. The changing rooms are nice but could be improved, the showers are on a 60 second timer, which made hair washing difficult. I understand that it saves water but surely 2 - 3 minute intervals would be more user friendly? The hairdryer provided wasn't working properly, and there should be double doors to the changing rooms for privacy as the single door opens right into reception, not good when you are just wearing a towel when drying your hair, plus a token for the locker would be better, as I was staying as a guest I didn't bring my purse with me, so I had to leave my stuff unlocked. Small things like this would make this hotel great.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review customer feedback is essential to us and we as a team are delighted that you had a lovely stay with us. We will certainly use your feedback to help us improve. I will also pass all of your very kind words regarding our food and staff to all of those involved. We look forward to welcoming you to Derwent Manor in the near future.

"Lovely Break"

5
Jay25823, Irvine, Scotland, United Kingdom 02/04/2018

Went with my partner for weekend. We had dinner, bed and breakfast deal. Room Big and clean. Bed massive and comfy. Food great. Had dinner both nights. Big portions. Loads for breakfast too. We had a great relaxing weekend. Easter egg at door on Easter Sunday was lovely touch. Highly recommend.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review as a team we are thrilled that you had a lovely break. I will ensure your feedback is passed to all of those concerned and that you enjoyed your Easter Egg.

"Perfect "

5
User 02/04/2018

Took my partner here for her birthday to have a nice relaxing break from the hectic life we live... I could sit here all day and type about this place! It was perfect in every way. Location - beautiful Staff - couldn't be nicer Food - Amazing Room - clean, big, comfortable Facilities - 5***** Would 100% recommend this place it's a hidden gem

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, we are so thrilled that you found our hotel to be "perfect" we look forward to seeing you again very soon.

"Warm welcome"

4
WickersWorld50, Farnborough, United Kingdom 28/03/2018

We visited the hotel in the snow in Mid-March, We were given a warm welcome and had a good sized room. We booked B&B a long time in advance and received a great discount and because we had a BW Loyalty Card our room was upgraded. We ate in the hotel bar most days and food was good and reasonably priced. It would have been good to have more choice of more traditional food (fish dishes, meat, etc). The bar staff were very attentive. The heating in our room could have been more effective in the cold weather, although a fan heat was provided. It is a excellent place if you want peace and quiet, but it is easy reach of major roads.

"Could Be Better"

3
User 27/03/2018

Although set in lovely, peaceful surroundings Derwent Manor lets itself down badly in customer treatment. We paid £260.00 for 2 night stay for a wedding travelling down from Scotland. The rooms are ok but a little cramped with too many items of furniture in making it difficult for 2 of us getting ready for wedding. This was made worse in discovering the shower in our room didn't work and neither did the shaving light in bathroom. This was a nightmare as we tried to prepare 2 hours before an early wedding. The room had lovely big windows but previous customers had obviously been smoking in it and room was rather smelly. I puffed up the pillows in morning and was disgusted by the dust cloud that gathered covering my bedside table and items in a thick layer of dust almost immediately. If you want a bottle of water for your room you are welcome to buy some from the downstairs bar as they state the water is safe to drink and comes from a local spring - obviously not enough for showers as we were not the only guests for our shower not to produce any water. Very annoyingly the hotel staff announced that the bar provided for wedding would not take any payment other than cash. This forced many guests and pensioners a 10 minute trip down 2 flights of stairs and back if they required to use cards or contactless payments for anything from the bar. Most staff we encountered were very pleasant and sympathetic towards us and other guests however when checking out I mentioned the shower and smell of smoke in room (had no time to complain or request to move room on discovery on morning of wedding) and was basically ignored by the checkout lady who hardly acknowledged my comments never mind provide me with details to further my complaint...which I wouldn't have. All in all we had a pleasant stay but it could have been excellent. The hotel is set in lovely surroundings and the staff were mainly excellent and friendly but for the cost and the 4 star rating we expected lights and running water in the bathroom and a dust/smoke free room.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, customer feedback is essential to our business and I apologize for our shortcomings whilst you stayed with us. As a hotel we pride ourselves on the level of comfort, value for money and satisfaction we provide to our guests. It would appear from your review that we have failed to achieve the exacting standards we are proud of and I apologize unreservedly for this. I have highlighted the pressure issue to my maintenance team and ensure you that this has been dealt with, should you have alerted us to this we could have rectified this for you on your first day. Unfortunately we had a connection issue with credit card terminal and this facility was not available on this particular bar, guests could have charged drinks to their room, which I believe you did or pay cash. Once again my sincerest of apologies and I my team would be delighted to welcome you to Derwent in the near future, to show that the incidents you encountered were isolated.

"Great relaxing break"

5
Ian B, Sunderland, United Kingdom 26/03/2018

Stayed for one night on a dinner and bread and breakfast deal. On arrival check in was swift. Room was big and extremely clean. What to the bar for a drink and encountered our only slight problem. We ordered drinks and the prossecco that was ordered was not the correct measure, it was that last of the bottle. I mentioned this to the bar supervisor who served us and he opened another bottle and topped glass to correct measure. This should have been done without having to ask. On arrival at the restaurant we were greeted by friendly and helpful staff and we were shown to our table. Meal choice was good. We ordered our meals and drinks and did not wait long for either to be served. We both thoroughly enjoyed our meal. Following a good night's sleep in a very comfortable bed we made out way yo breakfast. Again as with the previous night we were greeted by friendly staff and shown to our table. Excellent choice of both English and Continental breakfast with added bonus of eggs being freshly prepared as chosen. Overall we had a thoroughly enjoyable and relaxing stay. We will definitely be returning and would recommend this hotel to others.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us, customer feedback is essential to our business so we can continually monitor and improve the service we offer to all of our valued guests. I will certainly speak to my Food and Beverage Manager for the oversight with your Prosecco and pass to her all of your very kind words also regarding your dining experiences at both dinner and breakfast. As a team we are delighted that you would recommend our hotel to others and we look forward to welcoming you to Derwent again in the near future.

"Peaceful setting."

4
ewankmacdonald, Upper Largo, United Kingdom 26/03/2018

Good location for the North Durham moors, Tynedale and Weardale. Pleasant staff and good food. Fitness centre a bit basic but the pool is OK. Try the Consett Ale Works beers and the gents' toilet is a must-see??

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, customer feedback is so important to our hotel to help us continually monitor and improve our service we provide to all of our valued guests. We are so happy to read that you found our staff to be pleasant and great food and that you enjoyed you glass of local Consett Ale. We to also love the mural in our gents toilet and think they are great fun conversation piece. We look forward to welcoming you to Derwent again in the near future.

"Short trip with dog"

5
742craigl, Chester, United Kingdom 16/03/2018

We visted this hotel for a overnight stay. The hotel was clean, well presented and very dog friendly. We stayed in a double room it was clean and quiet. The grounds are quite large and well lit. All the staff members we encountered were polite and very friendly. We only used the restaurant for breakfast which was buffet and very nice. The restaurant itself was a very well presented room. When we vist the area again we will be returning to Derwent manor

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We as a team are delighted that you had such an enjoyable stay with us. We all look forward to welcoming you again in the near future.

"Overall very good."

4
Accysword, Sunderland, United Kingdom 15/03/2018

I booked a one night stay. There was a problem with my booking, in that I had booked a deluxe king room with bath. Unfortunately I was put in an annex cottage room with double bed and shower and no phone. On raising the issue, I was offered a change of room. I decided to remain where I was and received a refund the following day. Mistakes do happen, however the way the staff dealt with it was top class. I found the hotel to be clean and the bed very comfortable. Breakfast was buffet style which I much prefer and was of a good standard. Staff were friendly, helpful and professional. Plenty of parking space available. The hotel and cottage annex are in a very pleasant and relaxing setting. I would stay again.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your stay as a team we are very happy that you had an "overall very good" stay with us. May I take this opportunity to apologise for the issue with the allocation of your room and I was very happy to read that my management team and staff resolved this issue for you to your satisfaction. Once again many thanks for your review and we look forward to welcoming you to Derwent Manor in the near future.

"Nothing but praise for this outstanding hotel"

5
Higginsons, Blackburn, United Kingdom 10/03/2018

Booked this hotel last minute so was abit apprehensive. Well we needn't have worried, this hotel exceeded our expectations. We arrived a little early and reception informed us our room was not quite ready, but we could use all the hotel facilities while waiting. We had coffee in the bar lounge, which we found very relaxing after a long jouney. We had booked two rooms for a family of four with a young child. Our rooms were very spacious and clean a credit to the housekeeping staff. The decor is beautiful just one point a few minor scuffs on doors possibly caused by customers luggage, please keep on top of this it would be ashame to go unnoticed as the refurbishment is outstanding. The staff are all polite and accommodating so much so the young lady in the restaurant offered to lend her babies buggy because we had forgot ours. Thank you for making our stay so enjoyable we will definitely be back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are totally thrilled that you feel you have "nothing but praise for this outstanding hotel" We look forward to seeing you again in the near future.

"Lovely hotel"

5
968martin, UK 09/03/2018

Stayed here for one night as I had a job locally. My local contact said oh it's not very good there!! How wrong he was they have obviously spent some money doing the place up. It's a lovely clean hotel comfy beds clean crisp bedding. I had a bar meal, service and staff were great I'll definitely be staying here again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review you recent stay, we are delighted that you had an enjoyable stay and feel we have a "lovely hotel" Please do tell your local contact to come and see all of the refurbishment and changes we have made. We hope to see you again soon when in the area.

"Amazing"

5
Val M, Newcastle upon Tyne, United Kingdom 07/03/2018

Have stayed here a few times now and we have never been disappointed and again it lived up to previous visits. The welcome was excellent and we were quickly booked in. Staff informed reception was going to have a make over, but please don't take away the charm! We then went to the pool and sauna and spent a lovely warm couple of hours in there watching the snow flurries across the wonderful countryside. At dinner we again had a wonderful meal and any slight change we asked for was met with 'of course we can do that'. Breakfast the next day again the same standard and yes it was small toasters but staff informed us the usual industrial size had blown up the previous day but they were going to try and replace it - The Beast from the East permitting. It is always a risk returning and sometimes being disappointed but not here and we enjoyed it so much I have booked again for May as the value for what you get is outstanding.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Our entire team are delighted that you had an "amazing" stay and that you continually enjoy your visits to Derwent Manor. We all look forward to seeing you again very soon.

"Fantastic hotel"

5
User 05/03/2018

Stayed here on March 2nd had a great time. Staff were brilliant very helpful polite and extremely efficient. Room was spotlessly clean and very modern with fantastic views across the valley. Restaurant was very nice and a great selection on the menu. Food was very nice and the lemon cheesecake was the best I've ever tasted. Breakfast had a great selection and catered for all tastes. I would highly recommend this hotel to everyone. In my opinion better than the ramside hall hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, as a team we strive to ensure all of our guests enjoy a superior stay experience and we are all happy that we have achieved this whilst you stayed with us. We look forward to welcoming you to Derwent Manor in the near future.

"Beautiful hotel with Amazing staff "

5
User 03/03/2018

Stayed 23rd - 24th feb with a Groupon deal, hotel is in a lovely location, on arrival staff were very friendly and helpful. The room was spacious with exceptionally beautiful views, room was clean & inviting, bed must be the biggest I've slept in! i had the best nights sleep! Our evening three course meal was fabulous & very tasty, my two year old had a slight incident with a pea up her nostril at dinner, i cannot thank the waiting staff enough ! Just amazing! Breakfast in morning was delicious, waiting staff again were lovely happy & helpful. Spa is a two minute walk across the carpark, changing rooms are clean tidy with power showers, pool was warm and inviting. We had a wonderful relaxing time. Would definitely recommend !!! Hopefully visiting again soon

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your stay with us, as a team we pride ourselves on the level of service we provide to all of our guests and we are all thrilled to learn that you feel we have a "beautiful hotel with amazing staff" We will certainly remember your daughters visit to Derwent! We look forward to you visiting us again in the near future.

"Two Night break"

5
User 02/03/2018

Stayed here two nights fabulous hotel rooms beautifully decorated food was fantastic and the staff were so friendly and professional and the spa facilities are very good would definitely recommend this hotel to everyone and will definitely return to stay again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted that you had a fabulous two night stay with us. We hope you visit us again very soon.

"Wonderful 2 night stay"

5
norma c, northumberland 27/02/2018

Arrived on Sunday 25th February the girl on reception was really first class very efficient and very pleasant. Our room couldn't have been nicer, evening meal from the three course set menu delightful. Bar prices very reasonable very comfortable seating areas. Breakfast wow choices were amazing would be better with a catering sized toaster instead of two domestic ones but as this was my only complaint It's not worth moaning about. Every member of staff we came across couldn't have been more pleasant we will definitely book again. Thank you for a lovely break

"Lovely place and great food"

5
nomis3, Durham, United Kingdom 27/02/2018

We got a last minute deal on the hotel we stay on a Saturday night , it was a lovely cosy room , the food is top notch great choice and fantastic breakfast , it was that good we even went again on Wednesday just for a meal this time , it was also fantastic and 50% off the menu on a mid week night , would highly recommend

"Fantastic stay "

5
gillsur, Tyne and Wear, United Kingdom 26/02/2018

We stayed here for a family birthday, 4 rooms in total and we all had a fantastic weekend . Reception on both checkin and check out were very professional and welcoming. The bar staff were great especially Karen and Bradley and coped well under pressure as there was a big wedding on during our stay . The food was second to none and the beds were so comfy - the newly refurbished rooms are top notch . I couldn't recommend this place enough and will be back very soon . Thanks again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review our entire team are extremely happy to read that you had a "fantastic stay" with us and found our staff to be professional and welcoming. Thanks for any future recommendations and we look forward to welcoming you back to Derwent Manor in the near future.

"Amazing Hotel"

5
User 26/02/2018

Booked the Dinner, Bed & Breakfast deal that we found on Groupon. Never stayed here before but deal was so good we couldn't turn it down. We arrived and checked in, first of all the room was amazing we had clearly been upgraded as the room on deal was a standard double. The room we received had a huge double bedroom with a en suite, a living room and another single room with an en suite. We were blown away, tvs in each room including main bathroom was amazing. The whole room and hotel was very modern and very nicely decorated. The bar was amazing loved the decor and had a very nice feel to it. I was very surprised the whole hotel wasn't packed how nice everything was. We ate in the Italians upstairs. The set menu we got was amazing the food was perfect couldn't pick a single fault. The only let down was the service we got seated the waited 15 minutes for someone to ask if we would like a drink, which also took a while for drinks to come especially the cocktail i ordered. Could do with someone managing the staff as it seemed a bit like a free for all, we could also hear everything going on with the kitchen been open to the restaurant i wanted to enjoy my meal not hear the staff discussing and chatting out loud constantly. Buffet Breakfast was very decent. Overall apart from the minor issues with the service in the restaurant, which can easily be put right. We loved our stay and i'm already looking to return. I have already recommend the hotel to others! Thank you for the great room, amazing food and drinks.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay at Derwent, on behalf of our entire team we are delighted to read that you think we have an "amazing hotel" I will certainly pass your very kind comments to the team regarding your dining experience and we will also ensure we inform our staff to be a little more discreet in their talking. We look forward to welcoming you again very soon to Derwent Manor.

"Great place.... poor management"

2
SLL89, Bexleyheath, United Kingdom 25/02/2018

This is a beautiful venue! It's honestly just a shame about the service! Firstly, the pro's - 303 (cottage) was beautiful! - Building is lovely - Plenty of parking Con's - Your room key system needs to be looked at! After trying four times to get a door open with different cards that you gave us, send someone round to look at it. - The service is TERRIBLE! No toast at breakfast..... the young lady who I asked said ‘sorry it's broken'. However, I overheard someone else being offered toast from the kitchen. I felt a little like Oliver Twist asking for more. - Your staff are so young which is not a bad thing, but come on, you need to tell them not to use colloquialisms so much “ya na, it is what it is like mate” is not something I really want to hear when I'm talking to a member of staff who definitely wasn't my friend! - Your staff openly being critical of the hotels management was a new one “they should really learn to update and print off these reports just before breakfast, it's a bit of a joke” was a new experience for me. This was said directly to me and my partner, I just giggled! All in all, lovely place but sort out your service and management.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, Customer feedback is essential to our business and I thank you for bringing your concerns to my attention. I must apologize for the two unfortunate maintenance issues that impacted upon your stay. Unfortunately the door issue was due to the electronic lock requiring new batteries and once this was realized we rectified it immediately and I apologize that this caused disruption to you. With regard to the toaster being broken, a fellow guest earlier in the breakfast service had unfortunately messed with the controls which caused the toaster to catch on fire as he had burned his toast and consequently fused the machine rendering it unusable for the remainder of breakfast service. This of course should not have detracted from our staff offering you toast from the kitchen and I apologize again that you felt inconvenienced. As you will see from the overwhelming majority of our reviews our staff are continually praised for their professionalism, friendliness and attentiveness and we empower our people to "be themselves" whilst offering a professional and appropriate service. It would appear from your comments that this particular member of staff has taken this in excess and I have addressed your comments with them individually, to ensure this uncomfortable doesn't ensue for our future guests. Once again my sincerest of apologies and I assure your feedback has been used to ensure we continually improve for the benefit of all of our guests past and present.

"Relaxing Stay"

5
Breeze33, County Durham 22/02/2018

Stayed here, with my wife, for a quiet chilled break, having been last year for son's wedding (which was excellent by the way). Lovely rural location and friendly receptionist. Room (238) was clean, with two double beds, bathroom with bath and overhead shower. Views over the countryside and extremely good blackout curtains. 49" TV screen, Tassimo coffee machine with iron & ironing board. Had the early menu 3 course evening meal for £11.95 which was fantastic. service was pleasant, attentive and quick. The kitchen was in earshot and all food was made fresh. Same location for breakfast which was buffet but eggs, other than scrambled, ordered fresh and not warmed. Porridge also has to be ordered. Good choice of hot standards, colds and cereals. Thoroughly brilliant visit with ample parking, didn't even use the pool as it was a chill out break. The beds mattresses are the best we have ever slept in, even at home.The prices are well pitched but keep an eye out for regular offers and groupon discounts. Worth every penny. Every member of staff we came into contact with were really pleasant and caring.

"Afternoon Tea"

3
kajamajo, County Durham, United Kingdom 20/02/2018

Been for afternoon tea today and was very disappointed in the quality of the food, scones were quite stale tasting and some of the bread was hard, we only had 1 pot of tea between 3 of us which was barely warm, when asked if we had enjoyed it we said no and explained why, the waiter seemed rather shocked and muttered something before walking off.

"great stay"

5
Dolphin028, UK 20/02/2018

Stayed for one night recently; this was the first time we stayed and had an amazing stay Check in is at 3pm. Check in was quick, we were in room 118 which isn't far from reception at all. Rooms Had bath/shower with toiletries and towels, Iron/ironing board, Hairdryer TV, Hospitality tray. Beds were really comfortable and room was lovely, and clean. Meals: Evening Meal was booked for 630. Had a drink in the bar first which was nice and comfortable. Service quick/efficient There was a 3 course meal which was lovely. I had soup, pan fried chicken and finished with sticky toffee pudding. My hubby had something totally different but thought his meal was lovely also Breakfast: Options of cooked or continental including fruit juices/smoothies/teas/coffees Check out 11am. We checked out approx. then. We used the leisure facilities after checking in on the day of arrival but was really busy, we also used the facilities on the of leaving when it was a lot quieter. We made use of the swimming pool/Jacuzzi/sauna. The only fault I could find is the room was too warm but I appreciate that's a personal thing.

"Great £89 Sunday deal, modern hotel, great food, friendly staff"

4
craigyc2007, Stanley, United Kingdom 19/02/2018

Booked the Sunday Night Saver for a late Valentines break. We arrived early and our room wasn't quite ready so we headed to the bar. Although a bit pricey there was a good drink selection. My only big disappointment was that the pool table that was there a few years ago had gone as the bar has had a makeover along with the rest of the hotel. The room was modern and a good size, it had two double beds, bath/shower and a nice view. There was tea/coffee facilities via a Tassimo machine, which was a nice touch. The room was very clean and tidy as well. One slight problem was we had to return to main reception to ask for towels when using the spa facilities, but other than that although basic we managed to spend 1hr and a half lazing around. The gym above seemed well equipped, but we didn't use it. The rest of the hotel was smart and very clean, and every member of staff we dealt with were helpful. After a shower in the room (which had plenty of hot water) we went for dinner. The Prego restaurant is where we had our included 3 course meal. We were given the option of 3 course set menu, or £15 each towards main menu. We went for set menu which still had plenty of choice on. We were served warm bread with flavoured butters and a dipping oil before our starters arrived. I had prawn and crayfish cocktail, the wife had the garlic mushrooms, both were a nice size and really tasty. The pizza I had and the wifes chicken were also tasty and a good portion. One problem was my wifes was served with different vegetables than described on menu. In hindsight she should have complained straight away rather wait till the end of the course. The waitress apologised for the mix up, it didn't spoil the meal though. We managed to eat the desserts (after being pretty full off the first two courses), and overall apart from vegetable mix up we were really happy with the meal and was really shock the portions were as big as they were. After a good nights sleep (the blackout curtains were great) we returned to Prego for breakfast. Again, plenty of choice from the full english breakfast buffet. There was also cereal, yoghurt, cheese, granola and more to choose from. As you can see from the pics I went for the full english, it was lovely and served hot. Overall for £89 we paid for room (with a bottle of wine), dinner, breakfast and spa entry was well value for money. I hope this deal is on again in the future as we definitely return.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us whilst partaking in our Winter Saver Sunday Deal, we as a team are very happy that you enjoyed your stay with us. We look forward to welcoming you again in the near future.

"Enjoyable stay"

5
William H, Keith Scotland 19/02/2018

The hotel was situated close to where i was working and it had free parking at the hotel. The staff were friendly and very helpful from when i checked in up until i left. The restaurant was could with the staff helpful and knowledgeable of the menu and all the food was as locally produced as possible. The room was comfortable with all on suit appliances of shower toilet and hand basin and with fresh towels when required and the bed was very comfortable Overall a good stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us, we are delighted that you had an "enjoyable stay" with us and found the staff to be helpful and knowledgeable. We all look forward to seeing you again soon at Derwent Manor.

"Restaurant review only, 5 star food with 1 star service"

3
JoJo M, England 15/02/2018

We went for the valentines dinner. We had a drink in the newly refurbished bar downstairs on our arrival. The decoration is gorgeous and bar staff very friendly. We then went upstairs to the restaurant, we were treated at the desk and taken to our table. A gentleman immediately came and served us the prosecco included in the valentine deal and brought us other drinks as requested. He was very friendly and helpful. We then waited 30 minutes before any waiting staff came to take our food order. Tables that came in 15 minutes after us were eating their starter when we were just placing our order. Unfortunately this is how the waiting staff continued. The food is outstanding and tasted amazing. Every course as good as the previous and the chefs could be seen working hard and taking pride in their cooking. The nicest food I have eaten in the area for a long time. My issues however are with the waiting staff. There was loads of them but none of them particularly interested in their job. They were constantly stood at the bar talking leaving no staff available in the restaurant if you required more drinks or had a question. I'm not sure if they were told about this but there was a pattern that every 20 minutes or so they would all appear do a walk around and then all disappear again. It appeared that certain people had certain roles, some would only take drinks glasses and leave dirty plates on the table. Or someone would come and take one plate and leave the rest. It was as if they had no initiative to clear the table. This was really infuriating. Tables were not cleaned down when people had left. The table next to us had clearly been used prior to our arrival and was not cleaned for the rest of the night. I noticed this with all used tables. It looks scruffy and messy. I feel that this could be an amazing restaurant as the chefs work hard, but without extra training for waiting staff it will fail. Or a manager should be on hand to ensure they are working. This is our second time in a few months eating in the restaurant and the service was terrible on both occasions. The waiting staff also messed up people's bills. People had prepaid but they seemed unaware as to how much, which was worrying as we paid the full amount in advance over the phone when booking. The older male serving the drinks was excellent and the only one that knew what he was doing. He did more work than the rest of the waiting staff put together. The refurbishment is great, and food tastes amazing but staff need training in their job.

"Lovely early valentines treat "

5
party1984, Sunderland, United Kingdom 14/02/2018

Stayed last night on a groupon deal £95 dinner bed and breakfast. The room was absolutely beautiful,spacious and huge bed! The check In was painless we just walked straight in and the lady on the desk was lovely. We booked for our dinner at 5pm there was plenty to choose from on the 3 course menu which was included in the deal. Food was delicious and good portions. We missed breakfast as we had a bit too much to drink lol but I imagine that was really nice too. Overall would probably say this is one of the nicest hotels we have stayed in and for £95 you can't go wrong. We are even considering having our wedding here it was so nice. Thank you for our lovely stay

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your stay with us for your "lovely early valentines treat" On behalf of our entire team, we are so happy that you had such an enjoyable stay and found the hotel to be one of the nicest you have stayed in. We would be delighted to host your wedding for you to ensure you have the most memorable day.

"Amazing hotel *****"

5
stephlouise62, Seaham, United Kingdom 14/02/2018

Absolutely fantastic hotel. Myself and daughter have just visited the hotel for two nights. The room was amazing, very modern decor and amenities, large tv, coffee machine. The restaurant and bar were excellent and the food was beautiful. Very good value and huge portions. The staff were very friendly (especially Devan) and nothing was too much trouble for anyone. The only thing I would say would be that the spa could have more of a spa like feel, maybe more loungers and drinks (with plastic glasses) around the pool area. Overall we both loved our stay and will definitely be returning.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for reviewing your stay, we are delighted that you think we have an "amazing hotel" On behalf of the entire team we look forward to welcoming you to Derwent again in the near future.

"Excellent Hotel "

5
Tat2Hot, Sunderland, United Kingdom 11/02/2018

Stayed here for a Midweek break and found the hotel to be Excellent. Arrived early afternoon so visited the gym/swimming pool which was nice and quiet, well equipped and very clear. Our hotel room was spotless as had been recently modernised. As part of our deal when booking it included a 3 course meal, which was excellent value for money, with generous portions and the food was well prepared and very tasty. To summarise a very nice hotel, with excellent facilities and staff. Would highly recommend!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay with us, as a team we are delighted that you think we have an "excellent hotel" We all look forward to welcoming you again in the near future.

"Fabulous"

5
Jansin2017, South Shields, United Kingdom 10/02/2018

We stayed for one night for my husbands birthday staff all lovely room was fab ,food was fab we ate in the bar the decor is fabulous , breakfast service was excellent as was the breakfast couldn't ask for more will definitely return we had a fabulous time see you for my sixtieth birthday with the family

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted to read that yo had a "fabulous" stay with us, on behalf of the entire team we thank you for choosing Derwent Manor to celebrate your husbands birthday, we look forward to seeing you and your family for your sixtieth birthday celebration.

"Christmas gift"

5
JulieSunderland, Sunderland 06/02/2018

This was a gift as part of my Christmas present off my family. It was the dinner bed and breakfast stay.We had one of the rooms like small apartments, were lovely even had a small well equiped kitchen. We used the pool and sauna . Then had drink in bar which is really nice, good atmosphere. Evening meal was lush, food excellent , staff were friendly and very professional. Credit to the hotel. We had a lovely chilled over night stay will definitely return ??.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, our entire team are very happy that you enjoyed your stay at Derwent Manor. We look forward to welcoming you again very soon in the near future.

"Love the place"

5
dom1090, Newcastle upon Tyne, United Kingdom 06/02/2018

Me and my partner came up for a night away using the Groupon deal. Absolutely no complaints whatsoever. Room was awesome and very spacious, huge bed and TV too. Every staff member we encountered was friendly helpful and polite, the setting is lovely and it was nice and peaceful throughout. The deal in the restaurant with the group in is fantastic, we paid a bit more to order from the full menu as it looked too good to miss, had trouble deciding as so many dishes sounded awesome (set menu options were also very good may I add). When it came we weren't disappointed, the food and service was so so good, and we really are into our food so it was a massive positive for us. Will certainly come back, even just to eat at the restaurant, but will certainly stay over as well. Thank you, and see you soon

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay with us. As a team we work very hard to ensure that all of our guests have a superior stay experience and we are delighted to read that we have achieved this for you. We look forward to seeing you again very soon.

"Pre valentines night away"

5
User 04/02/2018

Booked this as a little Christmas present for my husband. A weekend stay pre Valentines Day. Checked in and went to our room. A fabulous suite room 111. Gorgeous views from our balcony. Spacious suite. Large double room plus spare (huffy room ) room lol. Beautiful bathroom with jacuzzi bath and TV. Suite was spotlessly clean !! Evening meal was delicious. Tasty and very filling. Newly refurbished bar was very welcoming. Breakfast this morning was delicious. Buffet style as much as you wanted. Fresh fruit,yogurt, cereal, cooked breakfast and pastries. We then enjoyed a couple of hrs relaxing in the lovely spa before coming home. Would throughly recommend this hotel to all that like a little bit of class out in the delightful country surroundings. 110% satisfied customer Will return soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay for your "pre valentines night away" Our entire team are delighted that you had such an enjoyable stay with us. We are thrilled that you like our new suite, your dining experience at dinner and also at breakfast. I will pass your very kind comments to the entire team. We look forward to welcoming you to Derwent again in the near future.

"Business Trip - Great Hotel and will return"

4
Ben365, Birmingham 04/02/2018

I have used this hotel now a number of times. The hotel itself has undergone recent upgrades with most rooms near completion. On every occasion I have found the staff to be welcoming and the on site bar/restaurant to be very good. I have arrived late in the evening a number of times and this has been no issue for the staff. Rooms are very good. I will continue to use this hotel

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, we are delighted to read that you continually choose Derwent whilst staying on business in the area. Our entire team look forward to welcoming you on your next visit.

"Excellent"

5
Stevieweavie, Leeds, United Kingdom 04/02/2018

Stayed on Friday 2/2/18 and must say this was an excellent experience. The accommodation was spot on, the staff from reception to the restaurant and on to the bar were friendly and very efficient. The food on the night was excellent as was breakfast the following morning. Well worth a visit for a night of luxury before roughing it in the Lake District

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review our team are thrilled that you had an "excellent" stay with us. We all look forward to welcoming you back to Derwent in the near future.

"Bar meal"

5
Ceri L, Newcastle upon Tyne, United Kingdom 01/02/2018

We came to the derwent manor for a meal in the bar. The staff were fabulous and nothing was a bother to them, they were extremely friendly, professional and attentive. The food was gorgeous we both had a starter and main meal. The prices were very reasonable. We will certainly return for food again in the future.

"Fantastic hotel in beautiful surroundings "

4
Jadeelliott1988 , Mahon 01/02/2018

Beautiful beautiful hotel.... we just LOVE IT! Checking out tomorrow.... food fantastic, lovely staff and in stunning nature... only negative would be the “spa “... in need of a renovation/update. We will definitely be booking again in the futur.

"Weekend break"

4
User 30/01/2018

I booked a cottage here for my wife and I to have a long weekend away. The cost for 4 nights self catering was good. Upon arrival, we checked in and the staff were very polite and friendly. The cottage was clean, although I did put the crockery back through the dishwasher before using them. The rooms are lovely, the beds are comfy and we never failed to get a good nights sleep even though it was really windy to begin with. The food in the bar is amazing. We had two meals here on different days and we were never disappointed. The service at the bar was also good. There was just one thing that really let the place down. The gents changing room in the gym appears to not be well looked after during the day. On Sunday there was no shower gel, by Monday evening there was still no shower gel. The showering area was wet and filthy with mud, plastic and hair. There was an empty bottle of water in the gents changing room sink, and in the space of being in the gym and pool for around 90 minutes, it was still there. I would visit again but I wouldn't be rushing to use the gym facilities.

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was very happy to read that you had an overall enjoyable stay with us, I will certainly pass your comments to our entire team. May I apologies that the changing rooms during your stay were not correctly checked and cleaned to our exacting high standards that our guests should encounter. I have addressed your points with our Leisure Club Manager and I assure you your feedback has been used to help us improve and to ensure we do not fall short of these standards that we had on this occasion. I will certainly let our chef know that you enjoyed your food in the bar and also to the bar staff. We look forward to welcoming you soon back to Derwent Manor.

"Little break away"

5
chippydonaldson, Sunderland, United Kingdom 29/01/2018

This is the fourth time we have visited the Derwent Manor Hotel and each time we have not been disappointed, in fairness this is one nicest places we have visited. Some of the reasons for our return is there is such a lovely relaxed atmosphere from the moment you arrive. The staff are so helpful and can not do enough for you. The rooms are lovely and modern, with a cosy feel. The food is superb, with a great range to choose from, and a cracking breakfast in the morning. To end the break we always chill out in the pool and jacuzzi which is lovely. Thanks and we look forward to returning soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted to read that you had another enjoyable visit to our hotel. I will pass on your kind comments to the whole team and we look forward to welcoming you for your fifth visit to the hotel.

"Break away"

5
User 22/01/2018

What a truly wonderful place to stay the room was beautiful and spacious, we had our evening meal there and the food was superb as were the staff. I can't complement the Derwent Manor enough and we will definitely be going back again soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a wonderful review, delighted you had such a great break away. We look forward to seeing you again soon.

""Birthday Treat""

4
annhann2016, Washington, United Kingdom 22/01/2018

Visted this hotel on 21/01/2018 for my birthday .. staff were very friendly . Nothing was problem . Excellent Room .. with wonderful views .. Food high quality .. This is the place to be if your looking for a nice night away with good food. .. Thank you all at the Derwent Manor for a lovely time .. . Would definitely recommend... ??

"dont know why this a 3 star hotel!!"

5
User 22/01/2018

from start to finish there was no way you could complain. rooms food and service all fantastic would definately recomend it! super clean in all areas and a big thanku to the lovely lady for showing us how to use the coffee machine ??

"50th Birthday Afternoon Tea"

5
Debra M, Newcastle Upon Tyne 19/01/2018

Just love this place took my sister and 4 others for bar snacks and afternoon tea for her 50th birthday. Their club sandwiches are to die for and Karen and the chef pulled out all the stops with the huge selection of cakes, scones and pots of tea and coffee. The hotel itself is beautifully furnished with plush chairs and a charming open roaring fire kept us nice, warm and snug. The staff are all first class and nothing a problem to them just so friendly and welcoming. Wont be long til were back again booked in carvery for mother`s day, cant wait.

"Short break"

5
Ann M, Newton Aycliffe, United Kingdom 17/01/2018

Stayed here in January with appalling weather outside it was lovely to sit next to roaring fires relaxing and reading. The newly refurbished room we had was luxurious and comfortable with views over the surrounding countryside. Despite the weather we were able to explore (wrapped up to the nines) a local walk which was invigorating and helped us enjoy the comfort of the hotel all the more. There's nothing quite like sitting in a sauna whilst the winds blow and snow falls outside. I've read other reviews and don't recognize the description of the leisure facility- it is small but it's clean and was quiet better than some spa hotels which are frequently overbooked and expect customers to relax on cafe chairs.

"Lovely"

5
amanda l, Newcastle upon Tyne, United Kingdom 17/01/2018

Booked a two night stay on dinner bed and breakfast basis Lovely clean large enough room, with Tassimo machine well stocked pods. Friendly helpful staff no hassles. Breakfast selection very good. Evening meal nice with helpful waiting staff. The pool area is well kept,once again helpful staff!my nearly 3 year old has enjoyed her stay so far Looking forward to second night dinner tonight really recommend the place.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted to read that you had a "lovely" stay with us. I will certainly pass your kind comments to all involved. We look forward to seeing you again very soon.

"Christmas Day - Grand Hall"

5
safc2104, Sunderland, United Kingdom 17/01/2018

What a wonderful day was had by our party who enjoyed the most magical Christmas Day Lunch, this is our fourth year of choosing to spend our family Christmas Day at this hotel. The hotel keeps on getting better and better. On arrival we were blown away by the stunning new bar, with its great lighting, sublime furniture and welcoming atmosphere, we had to stay for a drink before we wondered through into the Grand Hall for our lunch. We received a wonderful warm welcome from Nicola and her team who showed us to our table which was superbly laid out, our glass of fizz soon arrived and we were given plenty time to order our food whilst enjoying pulling our Christmas crackers. The food this year was equally as good as previous years and we couldn't wait to tuck into our Turkey and Beef we certainly weren't disappointed! One member of our party said it was the best beef he had ever experienced. The vegetables were also very good. Dessert was equally as satisfying the clementine brûlée and white chocolate and champagne cheesecake were divine. I was cheeky and asked for and extra cheesecake it was that good! A huge thank you to you all in particular the younger staff who gave up their day to look after us. I've already booked for next year.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your dining experience on Christmas Day. We are absolutely thrilled to read that you enjoyed your fourth consecutive Christmas with us. I will certainly pass your very kind words to Nicola regarding the service and to our entire kitchen team regarding the food that you and your party enjoyed. We look forward to welcoming you back for Christmas 2018, but don't hesitate to visit us before then!

"The leisure facilities here are strange to say the least."

1
Julie M, Gateshead, United Kingdom 14/01/2018

No cold shower to close your pores after the sauna, no cold punge either. How are you supposed to have a healthy sauna. People come out and jump straight into the cold pool to cool off which means everyones sweat will be in the pool. There were dead flies floating all around that area. No wonder the amount of bacteria which must accumulate. YOU NEED TO INSTALL A COLD SHOWER OR COLD PLUNGE. Such a shame because lovely hotel and setting.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I am sorry to read of your dissatisfaction. Where there is currently no shower inside the pool area, we do provide showers in the changing rooms which are adjacent to the sauna area and guests can use these to shower after using the sauna. Our hotel is undergoing a multi million pound refurbishment and when we come to further upgrade our poolside we will certainly be installing a shower closer to the sauna area. Thank you for your feedback and we look forward to welcoming you to our hotel and leisure club in the near future.

"60th Birthday Party"

4
Heather W, Manchester, United Kingdom 14/01/2018

Travelled here for a colleague's birthday party. It is in a beautiful location and loved the deer statues near to the pool/gym building. The pool is quite small but was very pleasant. There is also a jacuzzi and a steam room which were nice. We stayed in one of the buildings opposite the main hotel and were pleasantly surprised. You open the door and come into the seating area. That leads into a small kitchen area complete with fridge. That then leads into the bedroom which was lovely. The bathroom was quite small as was the shower. It's a nice hotel but needing a little bit of attention in some areas. The bathroom doesn't have anywhere to hang the toilet roll, there is nothing in the shower to put your toiletries on. The drawer under the sink came away in my hand on one side when I opened it up get the towels out; I pushed it back on. Inside the hotel there are a couple of areas where the carpets are a bit threadbare which is a shame as it lets the place down a bit. The rooms for use by all in the hotel are very nicely laid out. We also had a meal in the bar which was very good. I had a chicken Caesar salad and my husband had a chicken and bacon sandwich - it came with salad, coleslaw and fries. We both really enjoyed the food. We went to breakfast at 9.30 - I'd advise to get there earlier. The hotel was very full and I don't think breakfast had been planned very well. There was soon no room in the main dining area which meant a few of us had to sit in the gallery area. It was a nice enough room but having to keep going up and downstairs for things was a bit annoying/disappointing. I'm sure a little bit of thought could have seen some breakfast things also placed upstairs as the staff knew how full the hotel was. I would stay here again but don't think it would be worth £175 for the night - we paid £120 and for that I'd like to see the small issues sorted out.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review I was delighted to read you had an enjoyable experience whilst attending your colleagues 60th Birthday. I was very happy to read that you enjoyed your bedroom experience and I have passed you comments regarding the drawer to our maintenance team, who have rectified this for the benefit of our future guests. I am sorry that we had not spotted this prior to your arrival. Our hotel is nearing a 3 million pound refurbishment and the carpets in our reception area will soon be replaced to mirror those of the rest of the hotel. Unfortunately all of our guests on Sunday morning arrived at once and in order to alleviate our guests waiting for tables in the main restaurant we use the gallery as an over spill as to limit disruption to our guests. Once again thanks for your feedback and we look forward to welcoming you to Derwent Manor in the near future.

"Last minute night away."

4
david r, warwick 08/01/2018

Very enjoyable stay, very good facilities. The only negatives being when it was made very obvious that a member of the bar staff thought it too much trouble to mix a cocktail for my wife, by appearing to tut out loud when I ordered and shake their head continuously whilst making the drink! The refurbishment would benefit from additional ‘snagging' as there were large scratches in the laminate surfaces in our room and also on the table that we seated at for dinner, also some trim was missing between the carpets and tiled floors in areas, such as the bathroom which could have resulted in sharp floor tile edges being stepped on. We would definitely stay again but I would suggest that the staff receive training to ensure their level of service is brought up to the level in which the newly refurbished hotel deserves, as we found the hotel facilities to be luxurious but sometimes felt like we were being served in our local pub. For instance: having to ask for a wine list after being given the food menus at dinner and only reviving a small pot of coffee with breakfast with no sign of a refill! Small things maybe but please take it as constructive criticism as we had a wonderful stay.

"Worst Western"

1
bryanedwin, Milton Keynes, United Kingdom 08/01/2018

Great setting. Amateur management. We spent a most miserable Christmas Day here - and told them so. Were they bovvered? Not in the slightest. Here's what I wrote to the director nominally in charge. Mr Donkin: I had the good fortune to be invited to your establishment for a family Christmas lunch. I had the misfortune to turn up. As far as Christmas tales go, Charles Dickens would have been hard-pushed to pen a more miserable tale. Our party of a dozen or so were pushed into a cramped corner of your main dining room which contained a dog-leg of a wall; this meant that one member of our group had to get out of his seat to allow waiting staff to access other diners. He spent most of his lunch behaving like a jack-in-the-box. This unpaid cabaret act did have one unintended consequence - he didn't have much time to eat his food. What a lucky chap. Those of us who did attempt to eat were faced with lukewarm food and vegetables which appeared to have holidayed in a Turkish bath before being shipped to Northumberland. On a slow boat. And as for the beef! I live near Northamptonshire villages where they turn out some of the world's most finely-crafted shoes. The meat I was offered would have been rejected as off-cuts in the sole-making process. When I sent it back it was replaced by even tougher stuff. Unfit for this human's consumption. I gave up at this point and ordered turkey. Dry and tepid would be a generous description. Each member of our party was disappointed by food whch would not have made the grade in a soup kitchen. And why use untrained students for your most expensive lunch of the year? They clearly had no experience in formal service, asking diners to hand up their plates and handing out tasteless offerings across the fronts of individuals. The day was a disaster. That was my complaint. Their response? Answer came there none. I suggest that Best Western, under whose marketing umbrella this hotel operates, takes an urgent look at what's going on. Wild Westerns tend to have lots of cowboys.

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear bryanedwin, Apologies that we have not received your feedback. I am very sorry that you did not enjoy your Christmas Lunch with us. We value all feedback that is sent to us and act upon the issues that are highlighted. Our customers are very important to us and we take all complaints seriously and respond in a timely manner. If you would like to contact us directly on sales@bw-derwentmanor.co.uk and we can assist you in a resolution.

"Wonderful from start to finish"

5
User 07/01/2018

How this beautiful place is only 3* is beyond me, gorgeous and clean building, room that I stayed in 230 was amazing lovely king size bed with lovely furniture and very modern, the meal was very nice and very reasonable in price, the bar area is lovely and cosy with lots of fireplaces dotted around to sit and enjoy, breakfast in the morning was enjoyable with everything u could wish for, looking forward to our next visit which hopefully will be sooner rather then later

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear roco04p, Thank you for reviewing your recent stay with us. Your comments are most appreciated and we are pleased that our refurbishment is adding a little luxury for our guests. We look forward to seeing you again soon.

"lovely overnight break to recover from hectic xmas & new year festivities"

5
ian m, Hartlepool, United Kingdom 05/01/2018

Booked overnight stay £95 with soup on arrival,three course evening meal ,bed & breakfast with bottle of wine in room on arrival.Got there early 02;15 no problems were going to go into pool till check in but we were given card for the room on arrival.reception staff really pleasant and helpful.Spa was clean warm and not to many guest in there so nice relaxing start to our break.to the bar for soup to bre greeted by barmaid saying she knew nothing about it and wished someone would have informed her then shouting across the bar to chef two free soups (soups were not free but included in a package)didn't appreciate this being broadcast across a public bar.onto the room excellent following 1 million pound hotel makeover possibly among the best i have stayed in although a few small problems.Shower lacked and water pressure to the point where i had to tilt the rainfall head so that i could get a decent flow over the end of it (thought this might be due to all guest using showers at same time but had repeat performance in the morning.Large lamp in room did not work ( swapped the bulb with the small lamp but still not working) no worries really just expected it to work as its brand new following refit.No noise disturbance inside this room even though there was a family with four young children next door so massive plus there.t/v excellent large screen and clearly visible from anywhere in the room.Dinner restaurant refurbishment is excellent and standard of food brilliant we thought deal was for two courses but were pleasantly surprised when informed it was for three courses,restaurant staff were professional and excellent and kitchens are open so you can see the meals being prepared.Breakfast has changed used to be cereal and fruit buffet with cooked breakfast brought to you on a plate but now buffet which is far better although i would place croissants and preserves in a different location as you get stuck behind people who are not wanting the breakfast buffet and it causes a bit of a hold up. possibly place it on the bar after the breakfast buffet (don't know if this will cause problems with staff going in and out of the kitchen during service).Sat and watched the lone chef in the kitchen during breakfast actually felt sorry for him but was impressed with the way he dealt with requests for ,fried eggs,poached eggs,more bacon more hash browns ,scrambled eggs,never lost his cool and actually went and asked his name i was that impressed it was Dan Butcher and he was a credit to the hotel.Had a look around the banqueting halls following refurbishment and was most impressed if you are planning a wedding or celebration you will be hard pressed to find a better venue.So to summaries perfect overnight break a few minor problems with shower and light following refurbishment easy to rwctify didnt complain due to excellent deal.Staff all polite and credit to the hotel ( although bar staff need to be aware of deals) excellent value for money would we stay here again yes without a doubt stayed here several times before during and after refurbishment and never been disappointed. go on treat yourself to a bit of luxury.

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear ian m, Thank you for taking the time to review your stay with us. I was sorry to hear of the issues encountered within your bedroom, these have been passed on to our Maintenance Team for resolution. Dan will be so pleased with you comments I shall pass those over personally along with your lovely comments about our staff. We look forward to seeing you at the hotel again soon.

"Noisiest room ever"

1
Roger A, Bristol, United Kingdom 05/01/2018

We stayed at the Derwent Manor for two nights at the end of December to attend a friend's wedding reception there. The first night was fine and the wedding reception itself went well, but when I returned to my room (122) at around 7pm to get something I was horrified to hear a sound-check for a disco which was coming from another wedding reception in the room above. I reported it to reception but was told they were completely full so couldn't offer to move me. When the disco started around 7.30pm the noise was even worse so I went and asked a member of reception to come down and hear it for herself, and she agreed it was extremely loud. I told her that I wasn't prepared to pay for that night's accommodation so she told me to take it up with the Duty Manager the next morning. The noise continued until 1.30am the following morning. When I spoke to the Duty Manager prior to checking out she initially wasn't that helpful. She apologised for the problem and eventually offered me a free night's accommodation if we returned. I pointed out we lived in Bristol so were unlikely ever to return. I stood my ground and said this was totally unacceptable and she finally agreed to cancel the charge for the night in question. While she may have been following Best Western's policy re such complaints she should be aware that people such as myself (l'm 70 and need a quiet room to get to sleep) shouldn't be expected to put up with this level of noise. My advice to anyone staying at the Derwent Manor who is checked in to rooms 120 -126 is to ask if they have a reception being held upstairs that night? If so asked to be moved to an alternative room or to be given a substantial reduction in the room rate

"Christmas Lunch"

5
awswan2017, Newcastle upon Tyne, United Kingdom 03/01/2018

This was our second visit to this hotel for our Christmas lunch in the Allensford suite. We were not disappointed, the food was excellent and plentiful. The staff were efficient and helpful and nobody was trying to rush us out. All things considered the price was very good and we will return next Christmas.

"3 night stay "

4
Stephen M, Orihuela, Comunidad Valenciana, Spain 30/12/2017

Stayed here for 3 nights when we arrived we were very impressed rooms fantastic, booked restaurant for that evening food fantastic. Second day on return we used the pool facilities which were included and very impressed, ate again in restaurant had the early bird menu extremely good value for money. Next day however things not so good woke up at 8 45 am after having a sign on the door saying sleeping with maintenance ripping units out hammering and drilling this went on for an hour until I complained, also mentioned the bed as it was a bit hard and asked for a mattress topper which they provided . Booked restaurant again as I wanted the goats cheese special pizza which I had first night but was told no pizzas available as oven had broke we new this was a lie as the night before they were using the kitchen oven , then we were told by a staff member there was no cheese sorry unacceptable supermarket up road . A shame really as I would have give it a 5 star rating, will go back and definitely recommend.

"relaxing stay"

4
28christine_b, Tadcaster, United Kingdom 24/12/2017

Another stay went for a chill out for a couple of days the room was big 2 large beds with seating lovely and clean and nicely decorated plenty of storage.swimming pool nice and bright but can be crowded if a few people in at same time. main bar area closed for refurbishment but could get a drink and food in another area. main restaurant on evening serves more italian what we had was good but the service was a little disappointing we did get apologies for it. breakfasts did have a good choice.

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for reviewing your recent stay, we are pleased to hear the accommodation was up to standard. Our main Bar is now open, so we hope that you will return to see the improvements. I will pass over your comments regarding service to the Food & Beverage Department. We look forward to welcoming you back to the Hotel in the near future.

"A lovely hotel but there were some issues"

3
DoreenH_10, Warrington, United Kingdom 14/12/2017

We stayed for 3 nights and have just returned home. The whole hotel was very clean. It is in a lovely setting. The spa and pool are good and also kept very clean. We had a lovely room and cannot fault the décor and surroundings. However, the mains electric to the room had been tripped, so when we arrived nothing would work. The reception staff were friendly and helpful, particularly Nicola. I am deaf and Nicola went out of her way to help us to put subtitles on the TV and also sorted the electricity problem. However, the electricity went off again the following day whilst we were out so someone must have used something which kept tripping it. The problem that we had was with the restaurant. It has to be said that the food is good but the service is poor. On the first night we noticed that the water in the jug had a strange smell. It was replaced but we were told it was because it was spring water. Then at breakfast no one bothered to clear the plates at all so we ended up with cereal plates, cooked breakfast and toast plates all being juggled on the table together with coffee jug and cups. On that evening we had the set menu. I asked for just one scoop of ice cream but I was given three. We had to wait for ages between each course and when we asked for the bill, we waited so long for it, that I was about to walk out and sign our room card at reception instead. Then we were charged for two desserts but when my husband said we had only had one, he was told it was a set menu and that was the price. He did complain to the receptionist and the catering manager. We were given a discount on the meal but the issues should not have arisen. On our last evening we went to an Indian restaurant to avoid any problems in the hotel restaurant. This hotel has a lot of potential and could be excellent with some staff training in the restaurant.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your feedback regarding your stay with us, I was very sorry to read that of the issues you encountered. I have addressed the issue with our Maintenance Manager regarding the electrics tripping, this was caused by the card reader that activates the electricity in the room. I have also addressed with my Food and Beverage Manager the delay with your dining experience. Customer feedback is essential to us so we can continually improve the service that we offer to all of our valued guests and without such feedback we would not be able to do this. I will certainly pass your kind comments to Nicola and was delighted to read that she was helpful, I will also pass your comments to our housekeeping team regarding the good cleanliness of the hotel. Once again my sincerest of apologies and I thank you for taking the time to provide us with your feedback and the whole team would be delighted to welcome you back to Derwent Manager in the future, so we can demonstrate the issues you encountered were isolated. Kindest regards Mr Keith Donkin Director Derwent Manor Hotel

"Most Disappointing"

1
met82eor, Scotland 10/12/2017

Despite the numerous accolades written for this hotel, my wife and I were most disappointed in our overnight visit. So much so that written comment was made to management regarding the multiple and varied issues that fell short of expectation encountered during a cold wet period of weather.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for providing your feedback to us and I am terribly sorry that you had a disappointing stay with us with your wife. I have reported the maintenance issues you encountered to our maintenance team and apologise unreservedly that these affect your stay. Once again my sincerest of apologies and we look forward to welcoming you again to Derwent Manor in the near future.

"Wedding Celebrations"

5
ianmcampbell, Blyth, United Kingdom 06/12/2017

My son and his new wife held their wedding here at Derwent Manor. We were well looked after from the start.. The restaurant is very good they have a new Pizza oven and we had try it out and believe me the Pizza was superb. Wedding celebration went off without a hitch

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for taking the time to give feedback from your recent stay and family Celebrations. It is a delight to hear such good things, and we are pleased everything went off without a hitch for your Son & Daughter-In-Law. I will pass your comments to the chefs, and hopefully we will see you again soon.

"a lovely spot to stop"

4
jmo1506, Fife, United Kingdom 06/12/2017

we stopped for a drink only so cannot comment on food etc; the bar has just been extended and renovated and looks really comfy and welcoming. the staff were very pleasant and service was good. I would love to return for a weekend break - it looks as if it would be really enjoyable

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for your review of our Newly Refurbished Bar. Its good to hear such positive feedback, and you felt comfy and welcomed. We hope to see you back at the Derwent Manor in the near future.

"Company Christmas Party"

5
User 02/12/2017

We went for our annual Christmas party. The room was fantastic, the staff and food were outstanding. I can't recommend the Derwent Manor Hotel Enough. We were a party of 20 and everyone had a fabulous time. We stayed overnight in newly refurbished rooms which were fantastic. We all had such good time we are looking to book up for next years christmas party.

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for your feedback regarding your Christmas Party. It is great to hear so many positives from your stay and the function that you attended. I will pass over all your comments to the relevant departments. Hopefully we will see you in 2018!

"Lovely stay."

5
User 02/12/2017

Check in went smoothly and Megan was extremely friendly and welcoming. Had a snack and drinks in the bar. Again staff very helpful and food was delicious. Evening meal was well presented and again delicious. The service was excellent too. Plenty of choice for breakfast. All in all a lovely stay in a beautiful hotel. The rooms are modern and very clean. Check out on the morning of the 2nd December went smoothly and the lady on reception was helpful/friendly. Needless to say we will definitely return. Thank you !

"Going downhill"

2
David M, Edinburgh, United Kingdom 26/11/2017

We have been going to this hotel for around 6 years now. Over the last two years it has gone through a program of refurbishment which was a god thing as it was looking tired. However, the quality of materials and level of workmanship have let the refurbishment down. The theme seems to be based upon battleship grey - ok if you like it. But a little tedious. Bathroom facings were peeling away and were not fit for purpose. Wardrobe doors that fall off! Noisy and full of wedding and function guests who are obviously not used to staying in hotels - based on their drunken behViour. We have used several rooms now and the coffee machines look great but even the staff can't get them to work. Bar refurbishment has been going on for two months or more and the subsequent migration from temporary bar room to room is shambolic. Staff who do not know how to order food; staff who have to go to a different room to bring draught beer back? Rude and ambivalent young staff who don't seem to care. Longer term staff seem frustrated and openly sick and tired of receiving bad feedback. Female manger who was dismissive and is disrespectful etc etc. Swimming pool with rotting lower door frames,; sauna with an internal metal handle - not very sensible! Swimming area with no reception staff? The hotel seems to be catering for weddings and functions and normal customers seem to be an encumebrence. This is a shame since this place could be so much better. I stay in Best Western hotels all over the world and this hotel is not to the standard I would expect. The lack of competition in the area keeps this place in business. For our future visits we have booked into Slaley Hall. Slightly more expensive but a better standard. Definitely will not be going back unless it improves.

"Nice rooms"

5
Shimmy192, Doncaster, United Kingdom 26/11/2017

What a pleasant change- A Best Western that has been modernised to a high standard. The rooms in this hotel are done to a very high standard- bathroom sublime with the open running water taps. The new spongy carpets, large tv mounted on the wall and a working desk plus a comfortable bed. Excellent. The food in the bar was reasonable but wish I had taken the Preggo special early bird offer. All good- just to far away from my customer in Fourstones!, at least I have checked the place out.

"Beautiful Hotel in Beautiful Setting "

5
BusterMum, Leeds, United Kingdom 25/11/2017

The location of this hotel is absolutely beautiful so views from the rooms are stunning. Everywhere around the hotel, the public spaces and the rooms were spotlessly clean. The room was very spacious and comfortable. The buffet breakfast included in the price was lovely with a good variety to choose from. All staff were efficient, friendly and helpful. I am already looking forward to my next visit.

"Excellent Value"

5
Ronald J, Bridge of Weir, United Kingdom 24/11/2017

My wife and I stayed for two nights earlier this week on a DBB deal and were delighted with the quality of our room and the food in Prego restaurant was very good and well served by the restaurant staff". The main bar was being refurbished but should be finished in a few days and will be a welcome new addition. The hotel has been refurbished to a high standard and is well worth a visit. It also has three beautiful function suites.

"Lovely spot, rooms of high standard"

4
Bryck, Thornton, United Kingdom 22/11/2017

My wife and I stopped over whilst traveling the north east on business. Reception staff and waiting staff friendly and helpful. Prego's its lien restaurant on site so that was great our fav food. Enjoyed meal early bird 3 course option was just £12 pp. couple of niggles with pool not useable and tea/coffee facilities not working at first, but got there in the end. Room was of luxury standard and very good for price paid, Well done best western hope to return when pool is available So will have to no doubt give 'excellent' rating.

"Good value for money"

4
triploverCheshire, Cheshire 20/11/2017

We went up in a large family group booking several rooms to attend the Polar Express trip. For the price & star rating we were very happy witg what we got. The rooms could do with a bit if modernisation but the hotel was clean & tidy throughout with the communal areas having a rustic charm to them. Nice food in the bar / restaurant and the children all made to feel very welcome.

"Fabulous place"