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Derwent Manor Hotel, BW Premier Collection, Allensford

4.0/5  - basé sur 1563 notations.
Allensford, DH8 9BB, Allensford, Great Britain - See map

The Derwent Manor Hotel, BW Premier Collection is a delightful hotel near Durham that enjoys a rural location on the outskirts of Consett, nestled amongst 20 acres of Northumberland countryside. It’s right on the edge of an area of outstanding natural beauty in the North Pennines, overlooking Derwent Valley and yet is easily accessible from the A68. This hotel near Beamish is perfectly placed for those who want to see everything Northumberland and the North East has to offer. It’s just 30 minutes from the vibrant cities of Newcastle and Durham - so you'll have your pick of things to do. Famous attractions include the magnificent Durham Cathedral, the 360 indoor shops in the Gateshead Metro Centre and the historic coast-to-coast Roman construction, Hadrian’s Wall. The delightful market towns of Hexham and Corbridge, along with popular visitor attractions like Beamish Open Air Museum are also close-by - so you'll have ample opportunity to get out and about. Go walking, cycling, fishing or horse riding and see even more of the great outdoors. However if you’d prefer to stay close, the Derwent Manor Hotel, BW Premier Collection has its own on-site leisure facilities – including swimming pool, gym and sauna. If you’re looking for the ideal spot to hold a business meeting, the Derwent Manor Hotel, BW Premier Collection has several spacious suites – making this a fantastic conference hotel near Newcastle. The same facilities mean that this is a wonderful place to hold a wedding celebration too, with epic views of the Derwent Valley as your backdrop. With the Derwent Manor Hotel, BW Premier Collection as your base, the North East is yours to explore.

BW Premier Collection

Derwent Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1575 guest reviews
NOTE ISSUED
Excellent
713
Very Good
525
Average
176
Poor
91
Terrible
70
REFER TO NOTICE
Business Business
120
Couples Couples
809
Family Family
295
Friends getaway Friends getaway
197
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"DBB and Beamish Museum Break"

4
20/07/2018

We booked this visit via Great Little Breaks and it included two nights DBB plus entry tickets to Beamish Museum. The hotel has undergone extensive refurbishment since our last visit in 2015. The hotel is in a wonderful, remote location. Our room was a good size and nicely decorated. But please note that most rooms are a long walk from reception and up and down several stairs. Both of our evening meals were good and the wine was reasonably priced. Breakfast is buffet style, but they will cook fresh eggs to order. Overall, a good value stay.

"What a beautiful place"

4
20/07/2018

Came here on a deal from Travelzoo which included two nights bed breakfast and three course evening meal with a day pass to Beamish village included. What a bargain! Lovely hotel. Food absolutely wonderful and the friendliest staff I have ever met! Will certainly come again.

"Lovely hotel friendly staff"

5
18/07/2018

Stayed last night on way back from Scotland. Really good value, food superb value had the early bird special and couldn't finish as such large portions. Bed very comfortable, nice room in the annexe and some of the friendliest staff I have met for along time. Nice pool as well. Will definitely stay again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, delighted to read that you found us to have a "lovely hotel with friendly staff" We look forward to welcoming you again very soon.

"Daughters Weddings"

5
17/07/2018

I just wanted to say thank you so much for all the help to each and every one of you and all the staff who worked tirelessly on the above date. Kaylee, Pip And Donna were amazing. They were so helpful, nothing was a problem. They delivered everything asked of them and more with professionalism and attention to detail. I couldn't have done it without there help. They are a credit to the hotel. To the lady on reception (sorry I missed her name) thank you for dealing with any queries I had. You were very polite and professional each and every time. To all the other members of staff that I asked something of, thank you for being so helpful each time. It was really appreciated. And finally a big thank you to the staff that must have worked through the night while we all slept soundly in our beds as they cleared and tidied the grand hall. The wave of relief when I walked in and saw that it had all been done for us was fantastic. Thank you. Margaret Follin

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your daughters wedding day. We are thrilled we helped to achieve the perfect day for your daughter and husband. I will certainly pass all of your kind words to the entire team who helped play a part in your magical day. We look forward to welcoming you all again very soon to Derwent Manor Hotel.

"Lovely stay"

5
16/07/2018

Me, my man and sister came here to have a look around for ideas for a wedding venue, we hadn't booked anything and the hotel staff were lovely and kind enough to let us have a look around. Me and my man loved it so I booked my man a surprise stay here just last month. We stopped on a Saturday night and had some food and cocktails from the bar downstairs the food and drinks were amazing and ok priced. The room we stayed in was beautiful and we had an amazing view out to the grounds and countryside. The staff were lovely again and were so helpful and polite. Overall a lovely experience I have a bit of contrustive critism for the owners that I hope will read this, the hotel has so much potential unused, there is so much of the grounds that aren't being used especially in the summer. They could have events outside for the kids, fairs and a much bigger playground. They could have some many activities going on that would bring a lot more customers. There could so much done here to make it more fun and family orientated.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. I was very happy to read that the wedding team could accommodate you with a show round when you visited us and that you liked it so much that you booked a surprise visit for your Mam. As a team we work hard to ensure our guests have a superior stay experience and we can see from your review that our staff and our food was amazing. We do have events in our grounds throughout the year such as our May Bank Holiday Family Fun Day and we have the ability to erect marquees for up to 1200 people. We plan in the near future to have some glamping pods and outdoor Jacuzzi for our guests to use. We look forward to seeing you again very soon in the near future.

"Don't stay if there is a wedding reception on!"

3
11/07/2018

We stayed a Saturday night as we were going to a wedding locally. Real wow factor when you arrive, beautiful surroundings. We had lunch from the bar which was good and reasonably priced, lovely terrace area to sit in. We went off to our wedding and on our return at 11pm we started to realise what we were in for. People wandering all over the car park, out smoking or getting fresh air from reception. The noise from the disco was immense when we got out of car and got no better as we got to our room. It went on till after midnight with some seriously bad karaoke. The room was reasonable although the smallest bathroom we have ever seen. Breakfast was good all done in buffet style. This is a nice hotel and the whole experience would have been so much different if we had stayed a different night, so check before you go.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review customer feedback is essential to our business and I thank you for taking the time to review your stay. I was sorry to read that you were disturbed by noise from one of our wedding functions when you were staying in one of our Annex Rooms located within the grounds of the hotel. We try to ensure that all of our valued guests enjoy a superior experience either if attending a wedding or staying with us and I apologize unreservedly that you were disturbed until the wedding guests had departed. The noise would have been unusually higher due to guests enjoying our heat wave on the terrace. I have instructed the management team to regularly check for noise toward the end of the night to ensure all of our valued guests enjoy a superior stay experience. I was very happy to read that you enjoyed breakfast and lunch in the bar and felt the hotel had the wow factor. We would be delighted to welcome you to Derwent Manor again in the near future.

"Two night stay"

4
11/07/2018

We stayed here for two nights which was a package deal including two nights B&B plus evening meals and entry to Beamish. The hotel was very nice our room was a twin bed with plenty of room, it included all the usual facilities, tea/coffee, TV also an ironing board and iron plus a hairdryer. Plenty of hanging space and plenty of sockets some with usb sockets. Food was also very good, tasty and couldn't complain about portion size and a reasonable choice. Two little tweaks needed in the dining room, one is the drinks service ( it's rather slow ) and the other is a few minutes after being served your food waitresses should ask if every thing is ok with meal other than that it was very good. As a lot of other posts have said the drinks are a little pricey as is usual at hotels but I wouldn't say they were extortionate. All our dealings with the staff resulted in them being very polite and I would say genuine, nothing appeared to be too much trouble for them and consequently we will return.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was delighted to read that you had an enjoyable stay with us and found our hotel to be very nice. I have passed your comments to our food and beverage management team regarding your dining experience and we will use your feedback to help us improve. I have also passed your comments regarding our staff to our whole team. We look forward to welcoming you again in the near future.

"Overnight Stay and Sunday Lunch"

5
10/07/2018

Absolutely love this place! I am very fussy when it comes to sunday lunch and Prego does not disappoint. There are a wide variety of meats and vegetables on offer and all cooked to perfection. The staff in the restaurant are friendly and willing to help in any way that they can which just adds to the dining experience. We also thought that the meal was good value as they do 3 courses for £13.95. We also stayed over and had access to the pool, hot tub and sauna facilities at no extra cost which we thought was a nice little extra, towels from the hotel can be used over at the pool or you can use one that is at the pool. Our room was spacious and decorated well with a tassimo coffee machine and pods to go with them, bed was very comfortable and we had a great nights sleep. We loved this so much that we have booked to get married here, our wedding co-coordinator, Adele, is lovely and made us feel very comfortable after meeting her for the first time as the person we booked with no longer works here.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a great review, we are delighted that you had such a wonderful dining and stay experience with us and you have chosen Derwent Manor to host your wedding day. Our entire team look forward to creating your most memorable day and we look forward to seeing you again soon.

"Wedding"

4
09/07/2018

Stayed here for a wedding reception.... Great location in the middle of the countryside, grounds and hotel very pleasant with typical expensive drinks. Staff are pleasant and the food was good overall...

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was pleased to read that you enjoyed your stay whilst attending a wedding. We look forward to seeing you again very soon.

"Beamish hotel break"

4
03/07/2018

Very comfortable hotel, bedrooms modern and stylish. As all hotels drinks expensive, food very good. Staff were all very friendly, except one male barman (grump), who appeared not happy in having to serve. On the downside, the leisure facilities are very poor. The pool is small, no room to swim. The two whirlpools/jacuzzis were not working and the changing room (mens), was swimming in water, not very clean and most lockers not usable. We were looking forwards to using these facilities, but spent less than 15 minutes in there, four other couples in pool meant you could hardly move.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I was sorry to read that on the day of your stay our jacuzzi was not working, sadly this was due to a pump failure and this was restored to functionality within 24 hours. Our Leisure Club is due for expansion as part of our multi million pound refurbishment of the hotel that has saw us gain a fourth star and also Premier Collection Status. We look forward to welcoming you again to Derwent in the near future when you will be potentially be able to experience our renovations of the Leisure Club.

"Stunning and peaceful"

5
01/07/2018

Beautiful hotel ...rolling hills and woodland nearby Room was spacious and clean Excellent food and service in both bar and restaurant, great meal offers too. Really wish to get a chance to go back when not working

"Very pleasant place to stay for a few days"

4
30/06/2018

We found this hotel ideal for our gardens trip situated on the borders of County Durham. This hotel which was originally a farmhouse is situated in acres of ground, ideal for an evening stroll after a hearty meal served by very helpful and friendly staff.

"fantastic break"

5
30/06/2018

we have just returned from a 2 day break it was excellent lovely super setting the staff were the nicest we have ever had at any hotel we will certainly visit again as soon as possible .WE were a group of six and we all of us enjoyed it it was in a lovely setting just into Northumberland

"Heatwave stay!"

4
29/06/2018

3 night midweek stay in a courtyard double room. Room itself was comfortable, but there was unusually no phone, the tiny window could not let in enough air to cool the room, and there was no drawer space for tee shirts, undies etc, just a large wardrobe with no shelves. The bathroom was miniscule, the tiny sink measuring about 12 inches by 9 inches with a large cabinet above, so you couldn't bend your head to clean your teeth without banging your head!. On our last night there was a noisy group in the courtyard seating area who even started bouncing a football at 0115. The night porter had to be reached by foot to sort the situation (no phone remember?) We also had to close our tiny window to deaden the noise and this during a heat wave. Whilst the disturbance was stopped, guests shouldn't need to leave their rooms to seek assistance. At least Premier Inns offer a money back guarantee for a disturbed sleep! However, the staff were welcoming and helpful, the rest of the hotel very good, and the food just fine.

"Superb experience - highly recommended"

5
21/06/2018

I visited with work colleagues and we honestly couldn't have asked for more. The warm and friendly staff were professional and attentive from the moment we arrived. The hotel is designed and decorated to an exceptionally high standard and no matter where you are, whether it be the bar, restaurant or accomodation, it is comfortable, stylish and well equipped. The menus in both the bar and the restaurant have plenty of choice and despite us all eating different things during the day, all of the food was delicious and well presented. Service was prompt and accurate (which happens less and less these days) and overall it was a very pleasant experience from beginning to end. I would thoroughly recommend this hotel. I have never been disappointed.

"Amazing!"

5
18/06/2018

Room amazing, meal amazing. Devyn and Ryan customer service unreal! Would definitly reccomend and will definitly be back again. Great. Cannot wait to my next visit. Food was the best meal i have had. Drinks cheap for a hotel.

"Once again an enjoyable stay"

5
15/06/2018

This must be our third visit to Derwent Manor and it never fails to please. We had a ground floor room (there are a few steps) which was very comfortable and of a good size. The restaurant was excellent and serves high quality meals. All the staff were very friendly and helpful. We will be back next time we are in the area.

"Gorgeous hotel"

4
15/06/2018

Stayed here for our anniversary absolutely loved it. Food amazing. Staff lovely. Rooms spacious and clean. Very quiet location. And absolute bargain of a price. Will definitely be returning. Only thing that would have been better is if there had been a little fridge in the room. Oh and poached eggs for breakfast other than that I couldn't fault it. Thank you.

"Strange Decor"

4
14/06/2018

Not quite sure what was the theme when this place was built. Interior quite dark and rooms are dark toned but comfortable. Excellent restaurant with friendly efficient staff. Food of a very high standard.

"Appalling Customer Service"

1
14/06/2018

Stayed every summer for 5 year, last one being July 2017 in one of the newly refurbished rooms. Rooms were nice even though everything was velvet and I hate the feel of velvet but guess that's personal taste. However with my parents, husband and my kids we still had a great stay. Always booked the offer £99 for dinner, bed & breakfast...kids free but have to pay for their evening meal. Always sat all afternoon in outside bar area drinking & have lunch so spend quite a lot of money in there. Come to book this year to be told kids under 5 are free and kids 5-15 are £25pp, I asked since when (as my kids wouldn't eat £50 worth of food on an evening meal). To be told for ages now so basically was told I was a liar when I said I never paid for the kids last year other than their evening meal. Now the Manager is saying its because they are classed as a 4 star hotel since the renovations. Well if that's the case I think your staff/service needs to mirror that of a 4 star image as the attitude of the staff stink over the sake of 2 children staying you have now lost long term customers. Had someone of said I'm afraid since last summer our policy on children has changed to... then I wouldn't have minded but to be told I am liar is an absolute disgrace. Its no excuse for a manager to try and back up a receptionist telling you you are a liar even after I attached my emails off last year proving what I paid and was told regarding only paying for children's evening meal Shocking customer service by front of house and Manager!

"Very nice from check-in to check-out! "

5
14/06/2018

We stayed here in May after getting a bargain deal on groupon! We had visited a few weeks prior to a wedding event and we were very surprised! Excellent service by staff throughout our stay, our room was lovely! 2 huge beds, bonus of a tassimo machine and we had a very comfy good night sleep! We had a few drinks in the bar before our evening meal and they were lovely, not hotel prices either! The restaurant is very well designed and the menu to chose from was great. Good selection and the quality of food was outstanding! There was lots to chose from for breakfast too. Plenty of fresh juices, toast, even a waffle machine! We had access to the leisure facilities but we didn't get round to using them. Had a look and there was a decent size pool, jacuzzi and gym. We've enjoyed our stay so much we've booked our wedding! Highly recommend!

"Comfortable and luxurious hotel in a stunning location"

4
01/06/2018

Visited for a wedding which was taking place in the hotel and stayed for 2 nights. We had a room containing a double bedroom ensuite, a single bedroom ensuite and a smaller living room. It was good value, comfortable and very modern. In the smaller room however the window didn't close correctly and there was a draught. Also the shower pressure left alot to be desired. The other bathroom more than made up for this as the large bathtub had jets and a tv above it. We thoroughly enjoyed our stay and found all staff to be very friendly and accommodating. We had breakfast and dinner in the hotel. Food was delicious! The wedding reception the next day was beautiful aswell. I never got a chance to try out the pool but my family did and said it was fab! However we are unaccustomed to snow so I'm not sure if they enjoyed the walk outdoors to get to the pool - it's only 100metres max and can't be helped so wouldn't fault the hotel for that. If I was ever in the area again I would definitely consider staying here again and would highly recommend it for a luxurious weekend away.

"An enjoyable stay."

4
31/05/2018

We booked this hotel after finding a deal on Groupon, it was our wedding anniversary treat to ourselves and I'm so pleased we stayed. The staff on reception were very friendly and professional. Our room was lovely with two double beds and a fabulous view, and it was great to be able to open a window as you don't usually find that in hotels. The beds were comfortable too. Some of the cleaning in the room wasn't great, particularly the bathroom and the massive spider in the corner of the room! The room was well equipped, apart from the desk area which is rubbish, trying to apply make up anywhere in the room was a pain. The desk needs a better chair as when I sat down all I could see was the top of my head, not good when trying to dry your hair or do your make up. See pic below! The food in the hotel is fabulous in both the bar and Prego restaurant, and breakfast was one of the best we've had in any hotel. Some staff were very friendly and happy to be there a few were miserable and not at all happy, in particular one member of bar staff was surly and very unapproachable, and made it feel like we were an inconvience just by being there! We made use of the pool area which was ok and pretty relaxing, however if you want to swim lengths you might struggle. Also if you're not comfortable with communal changing areas, it might not be your cup of tea! I can imagine in the days when the weather is good this hotel is probably really popular with locals. Overall a great hotel, and we enjoyed our stay and are likely to return even just for lunch or afternoon tea if we're passing!

"Check for events (and babies in the next door room) first if you are visiting for tranquility!"

3
30/05/2018

Quick one night stopover on the night of Bank Holiday Monday. We were in Northumberland partly to escape from the noise of a festival being held near us in London. The hotel is in a stunning location, really pretty area, really tranquil. That day it was picture perfect with blue sky, a hundred shades of green all around and pretty stone buildings. Sadly that ended the moment I opened the car door on arrival! To my absolute horror there was some kind of "fun day" event on which involved very, very loud amplified live music, with thumping bass and a tower of speakers about 20 feet away from where our room turned out to be. So having been in the car for hours, instead of having a nice relaxing drink outside and enjoying the surroundings, it was straight back in the car and back into Hexham to find a quiet spot until late evening when we were assured it would be over. Such a shame because the room was excellent (two double beds in the twin room, a rare luxury outside of the USA!), unexpectedly modern, and the rest of the hotel looked lovely. So why on earth ruin it with that row? Presumably there were people there who had paid for a spa weekend to relax around the hotel.... It's also VERY "family friendly", ie crammed with kids at the start of half term week, and my other half was woken up several times by a screaming baby next door during the night - so if that's not your thing, the walls aren't thick enough to ensure a good night's sleep. I wasn't disturbed because I sleep in earplugs anyway, so maybe best to bring some :) We did actually request a quiet room when booking, but evidently that wasn't enough of a clue for the staff to not put us right next to a big family... Overall I felt we got very poor value for our stay because we literally were in the room just for long enough to sleep, because of wanting to get away from the noise. Not what I expected from such a gorgeous rural location.

"If only the service matched the venue...."

1
28/05/2018

Since it has been renovated my better half has been planning our wedding to be staged here. However everytime we visit for food either on an afternoon or evening we experience some of the worst service you can imagine. We arrived today for a fun day and decided to eat in the bar, there was two other tables busy so we thought the food would be pretty quick....We were then informed by the waiter that the kitchen were having a nightmare! Not really what we wanted to hear and more worrying given only 3 tables had people on them. We then went outside to witness a waiter trying to stuff as many marshmallows in his mouth as he could. Then another shouting at a colleague accusing them of nicking his phone. Pretty unprofessional in my eyes. Problem with this place which can be a quick fix.....stop employing kids who don't care and invest some time and money into bringing the service levels to the same standard of the renovation! Now don't get me wrong I can't tarnish all staff with this brush however the poor service we have received on several times have been from late teens to early twenties. The trend speaks for itself. It's also seriously making the good wife to be look at different wedding venues! This issue also extends to the leisure facility where I have encountered some of the most miserable staff on the front desk. Unwilling to help, no care for the business and zero knowledge on their role.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent visit to Derwent Manor. Customer feedback is essential to us to ensure we provide the necessary service standards our valued customers expect. I am very sorry to learn of the experience you encountered yesterday, this is something that we do not condone or accept the behavior or attitude of our staff acting in this manner. Where we do have some younger staff these are trained to the same training schedule as all of our staff and from your feedback it is clear that this has not shown in the service you received yesterday. This will be addressed by my operational team at the hotel. As you will see from the overwhelming majority of reviews either from guests who are local who use us for food and drinks like yourselves, wedding parties or leisure guests these are positive and commend the staff and I apologize that on previous occasions we have not hit the standard expected. I would be delighted if you could contact me personally at the hotel as to discuss the points contained and to restore your faith in our hotel. Email: [email protected] Telephone: 01207592000 Once again my sincerest of apologies and I look forward to speaking to you. Kindest regards, Mr Keith Donkin Director Derwent Manor Hotel BW Premier Collection

"AMAZING !!!!"

5
26/05/2018

Stayed here overnight this week with my aunt and can honestly say its one of the nicest hotels I've stayed in. We were offered an upgrade by a lovely girl on reception called Megan but felt we didn't need to as the room we were given was gorgeous . From the minute we arrived the staff couldn't do enough for us , could not fault the room , service or surroundings and will definitely be coming back . A hidden gem an hour from home .

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We are thrilled to read that you feel we have an "amazing" hotel. We look forward to seeing you again very soon.

"Lovely hotel except when there are functions going on!"

4
26/05/2018

The staff and services were great and it would have been a nice two night stay if it weren't for the oppressive heat in the bedroom (who has the heating on when the outside temperature is 20+ degrees!!!) and the excessive noise coming from the bars' patio directly opposite the cottage. This went on till well after 3am on the first night and nearly 2am on the second night. The food was nice and everything around the hotel was clean but the sleep quality was very poor. I am led to believe from other members of the group that it was reasonably quiet in the hotel rooms. So if you book for a weekend, find out if there are any weddings or functions on and ask for a room in the hotel building!!!!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, I am very sorry that you were disturbed by noise from guest leaving our function areas, we will ensure we attempt to minimize this for future guests. All of our rooms have thermostatic controls so guests can control the required heat to suit their individual needs. We are delighted that you found our food to be nice. We look forward to seeing you again very soon at Derwent Manor.

"Our Wedding"

5
21/05/2018

Why can I only leave 5*s this place deserves way more! Well were do I Start! From us first arriving to the minute we left,the staff here were absolutely amazing, made our wedding perfect! They couldn't do enough for us and our guests! The food was absolutely amazing the drinks were very reasonable just everything was perfect! Me and my wife would like to thank all the staff here and again we can't thank you enough!! We are due back in a few weeks to stay as we are at a wedding near by! Cannot wait! Thanks again!!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Mr & Mrs Hudspith Wow! Thank you for such a glowing review. We are all delighted that you had such a wonderful day for your wedding. It was our pleasure to help you celebrate your magical day. On behalf of our entire team we wish you a long and prosperous marriage and we look forward to welcoming you all to Derwent Manor in the near future.

"A lovely restful gind"

5
20/05/2018

Who'd have thought such a haven of natural beauty and tranquillity could be found so close to Consett? We stayed on a DBB weekend special and can't faultthdhotel at all. The staff were friendly and helpful, the room was calm, cool and stylish, food in the restaurant excellent and breakfast was amazing too. We used the health club pool and poolside facilities on both days and found them to be very good. The view from the pool/spa takes some beating-tranquil Durham hills melting into beautiful Northumberland. Great value break and lovely surroundings. We'll be back ??????

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Our entire team are delighted that you had such an enjoyable stay. We look forward to seeing you again very soon at Derwent.

"Fantastic Hotel"

5
11/05/2018

We stayed here a couple of weeks ago. I stay in many hotels due to my job and u can honestly say this is one of the best hotels i have ever stayed at. The rooms are beautiful and tastefully decorated. We also dined here and we could not have been happier with the food. The food and drink prices are extremly reasonable. I would recommend to anyone and will definitely be returning.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a lovely review, we are thrilled you found us to be one the best hotels you have stayed in. We look forward to seeing you again very soon.

"Great Hotel"

5
07/05/2018

Stayed 1 night for DB andB on a voucher,great value for money,lovely location always refurbishing ,food is first class,Need to to give Michelle in the restaurant a special mention as she goes that extra mile to please every guest with a friendly chat and always smiling,Been there several times and each time she remembers us .Derwent Manor take note,she is an asset,Pay a visit you won,t be dissapointed

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your feedback, we are thrilled that you think we have a "great hotel" I will ensure Michelle is aware of your feedback and we all look forward to welcoming you to Derwent Manor again soon.

"Family Break"

4
05/05/2018

We spent a lovely week in one of the cottages. Weather wasn't great over the week which meant we made good use of the pool! Staff were very friendly and helpful and we had a great meal in the bar on one evening. Great family break.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted to read that you had a lovely stay in one of our cottages. I will pass your feedback to the entire team.

"Amazing Hotel"

5
03/05/2018

My husband and I stayed here for our anniversary. We arrived at lunch time and were greeted by a lovely friendly receptionist, we were a little early to check in so went to the bar for a drink. The decor is fabulous with a lovely atmosphere, there is a beautiful seating area outside that is quiet and peaceful.Drinks were great and so reasonably priced. When we checked in we went to our room and it was amazing, we booked a suite - room 236, it was like an apartment, it had 2 bedrooms with a sitting room and in the master bedroom the patio opened onto a balcony with seating, the views were superb The decor was beautiful and it was so relaxing. Food is amazing and well presented it is also very resonably priced which in a hotel of this standard is rare! Breakfast was lovely with a great choice, we were advised if we required anything that was not there to ask and the chef would make it! Fab service ... Staff are so friendly and made our stay extremely enjoyable. highly reccomend and will definately be returning

"Derwent Manor Hotel "

4
02/05/2018

Beautiful hotel with a nice country view, bedrooms newly decorated very clean ,great bar that makes lovely cocktails ?? and restaurant with fantastic food I would recommend the pool and spa gets a make over great value for money would definitely return

"Excellent visit"

5
29/04/2018

We went to Derwent Manor on a Bed, breakfast and Evening meal visit on 20th April. The hotel has been refurbished since our last visit. Our room was large and beautifully furnished. It also had a modern coffee machine and a large television attached to the wall. The bathroom had a large walk in shower and the water was always hot. The meals were lovely, always hot and dinner was beautifully presented. Breakfast was buffet style, and there was plenty of choice. The gym and swimming pool was inclusive of our tariff. As our room was not ready on our arrival, we were advised that we were eligible to use the swimming pool and/or gym. All in all a lovely stay.

"Health Club"

3
26/04/2018

We spend a lot of time at this hotel, we eat here regularly and love the place, good quality food, lovely helpful friendly staff. We joined the health club and gymn, its all ok apart from some policies they have. If your a guest you can have a towel when you go in, but if your a fully paid up "unlimited member" of the health club, you cant have a towel. This policy seems rigidly enforced, but other policies and safety points are very relaxed or ignored, guests can come in with litre bottled of gin, bottles of wine, wine glasses and stuff like that, pretty dangerous practice round a swimming pool. I think the towel policy is totally unfair, even if there is a full rack of towels and the place is empty "Computer says NO"

"Attended a Wedding the staff were very helpful."

4
25/04/2018

surprised to receive an upgrade to one of the cottages on site.They were spacious and very clean,your own kitchen and a reception room plus two bedrooms. Accommodation adjacent to the swimming pool and sauna. Only downside we thought that the decor of the rooms in the hotel were very dark ,we thought that a more neutral colour would have brightened up the rooms.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review delighted that you enjoyed you recent stay with us and you were surprised to be upgraded. We look forward to seeing you again very soon.

"Lovely place to stay when attending a wedding there"

5
24/04/2018

Drove up for nephew's wedding. Lovely venue, very nice staff ..nothing too much trouble. Wedding lunch was fantastic ..we've all had poor food at functions but this was first class... We stayed three nights and enjoyed the pool and sauna. Very nice staff, helpful and friendly...that's Geordies for you....! What I particularly liked was that they were 'themselves'...nothing false or forced. Example...we asked for coffee but the bar was setting up. A lovely member of staff looked for us 10 minutes later to bring our coffees...a nice and welcome touch. The hotel is big enough to absorb a number of functions without noise annoyance. Our room was large, bright and airy. Will return when visiting family.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review it is so pleasing to read that you enjoyed all aspects of your stay with us, I will certainly pass your kind words to all of the staff and chefs involved. We look forward to welcoming you to Derwent Manor again in the near future.

"all's good so long as you're happy with stairs!"

5
24/04/2018

we went for a last minute voucher DBB deal and were delighted with the location, meals and small pool/sauna - not to mention the value - and we send a big thank-you to all the very cheerful and helpful staff; minor quibbles about the recent refurbishment include the frustration of an electric car user that the charging point location doubled as disabled parking bays so were unavailable (and that our in-room coffee machine was unpredictable)... and yes there's _lots_ of stairs, due to the hotel's sloping site!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I am pleased you found our staff be very cheerful and helpful and that you enjoyed our refurbishment. Sadly we do have a lot of stairs but please ask for one of our easy accessible rooms the next time you book and we will be delighted to arrange this for you. We all look forward to seeing you again very soon at Derwent Manor.

"Lovely hotel"

5
23/04/2018

Excellent hotel.Room was lovely.Evening meals were very good.3 course special for £11.95 between 5 and 7 pm.All the staff were very friendly.Lovely having the fitness centre.Will be recommending this hotel to family and friends.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review delighted to read that you found us to have a "lovely hotel" We look forward to welcoming you to the hotel in again in the near future.

"Very best Best Western."

5
16/04/2018

Stayed on a Groupon deal. The room was really modern, spacious with great tv and lovely bathroom. Absolutely immaculate and fantastic black out curtains. Our 3 course evening meal was absolutely delicious, especially the salmon and the deserts. Breakfast was a great, varied continental offering with buffet style full English. The pool was lovely and warm and all staff were very professional and friendly. Could not fault our stay. Excellent value for money! We'll be back.

"2 day family break"

5
12/04/2018

Beautiful hotel, great helpful staff & wonderful food. Two adults & two children stayed for 2 nights. Our room was beautiful - sometimes when you take children the rooms can be a bit tired. The food, choice of food & the staff in the lovely restaurant were great. The swimming pool was excellent if a bit on the small side. We will definitely be back as there is plenty to do round about. It was Diggerland this time! Well done to all the staff.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. On behalf of our entire team we thank you for choosing Derwent Manor for your family break. I will ensure our team are aware that you found the room to be beautiful and our staff to be great. We look forward to seeing you again soon in the near future.

"Private party booking"

5
08/04/2018

Great service from Leanne from start to finish, she was very accommodating with all requests for a booking made for a private party. She was very responsive to all requests and even accommodated some last minute changes. Room was lovely, food was excellent as we're the serving staff. Thanks for all your help and will be back very soon.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent private party booking. On behalf of the entire team we are delighted that we could accommodate all of our requests. I will certainly pass your kind words to Leanne and the team. We look forward to welcoming you to Derwent Manor in the near future.

"Excellent rural say"

5
06/04/2018

Just spent a one night dinner, bed & breakfast in this delightful accommodation enroute to Scotland for an Easter break. The building was very unusual and beautiful and the bedroom was magnificent and vast. The food was excellent and staff very friendly. Even tried the pool so really took advantage of this great find in Northumberland.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for such a positive review, our entire team are delighted that you had an "excellent rural stay" We look forward to welcoming you to Derwent Manor again in the near future.

"Excellent value for money"

4
05/04/2018

Stayed in the annexe which had a very small bedroom and tiny ensuite with no window an extractor fan that didn't work, also lock had been drilled out and not replaced. Next time we will stay in the main hotel. Food was excellent with an impressive choice both at dinner and breakfast. All the staff were very friendly and helpful. Bar area was very nice with good choice of drinks including two real ales. Our first visit since the refurbishment and you can see a lot of money has been spent on it, we will be back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, customer feedback is essential to our business and as a result of your feedback we have remedied the two maintenance issues you have highlighted, I apologies that these were not actioned prior to your stay. Our Cottage double bedrooms are slightly smaller than those within the main hotel building, however this is shown in the prices charged. We are delighted that you still found us to be excellent value for money and you enjoyed our food and beverage offering throughout the hotel. We look forward to welcoming you again soon to Derwent Manor

"Lovely stay, excellent value for money, looking forward to staying here again,"

4
02/04/2018

The rooms have just been refurbished and were very nice. The bed was comfy and there was plenty of storage. The bathroom was modern and the shower looked amazing, however the lack of water pressure let it down somewhat which was disappointing but not the end of the world. The rooms were very clean and the coffee machines in the room were a nice touch although not great if you just want a hot water or a herbal tea to drink. No water bottles in the room, which I would have preferred over the coffee machine. However, I called reception and they brought a kettle down straight away, with a selection of teas so I can't fault them on that. I have special dietary requirements, I am gluten, wheat and dairy free and we were staying for three nights and I was worried that they might not be able to accommodate me. I have to say the kitchen were excellent and I managed to eat something different each day and the food was lovely. I didn't expect any desert to be available for me, but I was pleasantly surprised that they did have a suitable desert for me. I have to say, the staff were great about my dietary requirements and sorted everything out for me, offering me alternatives. Overall the service was good, the only minor point was that it took a while for staff to clear our plates after we had finished eating and were ready to leave. Over the weekend there were numerous weddings on and there were no issues with noise until the last night, where we encountered a particularly rowdy crowd which went on until the early hours. They were noisy and generally being very inconsiderate to other guests staying in the hotel although I do appreciate that this was not the hotel's fault. The pool and gym facilities were small but adequate and very clean. The changing rooms are nice but could be improved, the showers are on a 60 second timer, which made hair washing difficult. I understand that it saves water but surely 2 - 3 minute intervals would be more user friendly? The hairdryer provided wasn't working properly, and there should be double doors to the changing rooms for privacy as the single door opens right into reception, not good when you are just wearing a towel when drying your hair, plus a token for the locker would be better, as I was staying as a guest I didn't bring my purse with me, so I had to leave my stuff unlocked. Small things like this would make this hotel great.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review customer feedback is essential to us and we as a team are delighted that you had a lovely stay with us. We will certainly use your feedback to help us improve. I will also pass all of your very kind words regarding our food and staff to all of those involved. We look forward to welcoming you to Derwent Manor in the near future.

"Lovely Break"

5
02/04/2018

Went with my partner for weekend. We had dinner, bed and breakfast deal. Room Big and clean. Bed massive and comfy. Food great. Had dinner both nights. Big portions. Loads for breakfast too. We had a great relaxing weekend. Easter egg at door on Easter Sunday was lovely touch. Highly recommend.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review as a team we are thrilled that you had a lovely break. I will ensure your feedback is passed to all of those concerned and that you enjoyed your Easter Egg.

"Perfect "

5
01/04/2018

Took my partner here for her birthday to have a nice relaxing break from the hectic life we live... I could sit here all day and type about this place! It was perfect in every way. Location - beautiful Staff - couldn't be nicer Food - Amazing Room - clean, big, comfortable Facilities - 5***** Would 100% recommend this place it's a hidden gem

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, we are so thrilled that you found our hotel to be "perfect" we look forward to seeing you again very soon.

"Warm welcome"

4
28/03/2018

We visited the hotel in the snow in Mid-March, We were given a warm welcome and had a good sized room. We booked B&B a long time in advance and received a great discount and because we had a BW Loyalty Card our room was upgraded. We ate in the hotel bar most days and food was good and reasonably priced. It would have been good to have more choice of more traditional food (fish dishes, meat, etc). The bar staff were very attentive. The heating in our room could have been more effective in the cold weather, although a fan heat was provided. It is a excellent place if you want peace and quiet, but it is easy reach of major roads.

"Could Be Better"

3
27/03/2018

Although set in lovely, peaceful surroundings Derwent Manor lets itself down badly in customer treatment. We paid £260.00 for 2 night stay for a wedding travelling down from Scotland. The rooms are ok but a little cramped with too many items of furniture in making it difficult for 2 of us getting ready for wedding. This was made worse in discovering the shower in our room didn't work and neither did the shaving light in bathroom. This was a nightmare as we tried to prepare 2 hours before an early wedding. The room had lovely big windows but previous customers had obviously been smoking in it and room was rather smelly. I puffed up the pillows in morning and was disgusted by the dust cloud that gathered covering my bedside table and items in a thick layer of dust almost immediately. If you want a bottle of water for your room you are welcome to buy some from the downstairs bar as they state the water is safe to drink and comes from a local spring - obviously not enough for showers as we were not the only guests for our shower not to produce any water. Very annoyingly the hotel staff announced that the bar provided for wedding would not take any payment other than cash. This forced many guests and pensioners a 10 minute trip down 2 flights of stairs and back if they required to use cards or contactless payments for anything from the bar. Most staff we encountered were very pleasant and sympathetic towards us and other guests however when checking out I mentioned the shower and smell of smoke in room (had no time to complain or request to move room on discovery on morning of wedding) and was basically ignored by the checkout lady who hardly acknowledged my comments never mind provide me with details to further my complaint...which I wouldn't have. All in all we had a pleasant stay but it could have been excellent. The hotel is set in lovely surroundings and the staff were mainly excellent and friendly but for the cost and the 4 star rating we expected lights and running water in the bathroom and a dust/smoke free room.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, customer feedback is essential to our business and I apologize for our shortcomings whilst you stayed with us. As a hotel we pride ourselves on the level of comfort, value for money and satisfaction we provide to our guests. It would appear from your review that we have failed to achieve the exacting standards we are proud of and I apologize unreservedly for this. I have highlighted the pressure issue to my maintenance team and ensure you that this has been dealt with, should you have alerted us to this we could have rectified this for you on your first day. Unfortunately we had a connection issue with credit card terminal and this facility was not available on this particular bar, guests could have charged drinks to their room, which I believe you did or pay cash. Once again my sincerest of apologies and I my team would be delighted to welcome you to Derwent in the near future, to show that the incidents you encountered were isolated.

"Great relaxing break"

5
26/03/2018

Stayed for one night on a dinner and bread and breakfast deal. On arrival check in was swift. Room was big and extremely clean. What to the bar for a drink and encountered our only slight problem. We ordered drinks and the prossecco that was ordered was not the correct measure, it was that last of the bottle. I mentioned this to the bar supervisor who served us and he opened another bottle and topped glass to correct measure. This should have been done without having to ask. On arrival at the restaurant we were greeted by friendly and helpful staff and we were shown to our table. Meal choice was good. We ordered our meals and drinks and did not wait long for either to be served. We both thoroughly enjoyed our meal. Following a good night's sleep in a very comfortable bed we made out way yo breakfast. Again as with the previous night we were greeted by friendly staff and shown to our table. Excellent choice of both English and Continental breakfast with added bonus of eggs being freshly prepared as chosen. Overall we had a thoroughly enjoyable and relaxing stay. We will definitely be returning and would recommend this hotel to others.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us, customer feedback is essential to our business so we can continually monitor and improve the service we offer to all of our valued guests. I will certainly speak to my Food and Beverage Manager for the oversight with your Prosecco and pass to her all of your very kind words also regarding your dining experiences at both dinner and breakfast. As a team we are delighted that you would recommend our hotel to others and we look forward to welcoming you to Derwent again in the near future.

"Peaceful setting."

4
26/03/2018

Good location for the North Durham moors, Tynedale and Weardale. Pleasant staff and good food. Fitness centre a bit basic but the pool is OK. Try the Consett Ale Works beers and the gents' toilet is a must-see??

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review, customer feedback is so important to our hotel to help us continually monitor and improve our service we provide to all of our valued guests. We are so happy to read that you found our staff to be pleasant and great food and that you enjoyed you glass of local Consett Ale. We to also love the mural in our gents toilet and think they are great fun conversation piece. We look forward to welcoming you to Derwent again in the near future.

"Short trip with dog"

5
16/03/2018

We visted this hotel for a overnight stay. The hotel was clean, well presented and very dog friendly. We stayed in a double room it was clean and quiet. The grounds are quite large and well lit. All the staff members we encountered were polite and very friendly. We only used the restaurant for breakfast which was buffet and very nice. The restaurant itself was a very well presented room. When we vist the area again we will be returning to Derwent manor

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We as a team are delighted that you had such an enjoyable stay with us. We all look forward to welcoming you again in the near future.

"Overall very good."

4
15/03/2018

I booked a one night stay. There was a problem with my booking, in that I had booked a deluxe king room with bath. Unfortunately I was put in an annex cottage room with double bed and shower and no phone. On raising the issue, I was offered a change of room. I decided to remain where I was and received a refund the following day. Mistakes do happen, however the way the staff dealt with it was top class. I found the hotel to be clean and the bed very comfortable. Breakfast was buffet style which I much prefer and was of a good standard. Staff were friendly, helpful and professional. Plenty of parking space available. The hotel and cottage annex are in a very pleasant and relaxing setting. I would stay again.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your stay as a team we are very happy that you had an "overall very good" stay with us. May I take this opportunity to apologise for the issue with the allocation of your room and I was very happy to read that my management team and staff resolved this issue for you to your satisfaction. Once again many thanks for your review and we look forward to welcoming you to Derwent Manor in the near future.

"Nothing but praise for this outstanding hotel"

5
09/03/2018

Booked this hotel last minute so was abit apprehensive. Well we needn't have worried, this hotel exceeded our expectations. We arrived a little early and reception informed us our room was not quite ready, but we could use all the hotel facilities while waiting. We had coffee in the bar lounge, which we found very relaxing after a long jouney. We had booked two rooms for a family of four with a young child. Our rooms were very spacious and clean a credit to the housekeeping staff. The decor is beautiful just one point a few minor scuffs on doors possibly caused by customers luggage, please keep on top of this it would be ashame to go unnoticed as the refurbishment is outstanding. The staff are all polite and accommodating so much so the young lady in the restaurant offered to lend her babies buggy because we had forgot ours. Thank you for making our stay so enjoyable we will definitely be back.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. As a team we are totally thrilled that you feel you have "nothing but praise for this outstanding hotel" We look forward to seeing you again in the near future.

"Lovely hotel"

5
08/03/2018

Stayed here for one night as I had a job locally. My local contact said oh it's not very good there!! How wrong he was they have obviously spent some money doing the place up. It's a lovely clean hotel comfy beds clean crisp bedding. I had a bar meal, service and staff were great I'll definitely be staying here again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review you recent stay, we are delighted that you had an enjoyable stay and feel we have a "lovely hotel" Please do tell your local contact to come and see all of the refurbishment and changes we have made. We hope to see you again soon when in the area.

"Amazing"

5
07/03/2018

Have stayed here a few times now and we have never been disappointed and again it lived up to previous visits. The welcome was excellent and we were quickly booked in. Staff informed reception was going to have a make over, but please don't take away the charm! We then went to the pool and sauna and spent a lovely warm couple of hours in there watching the snow flurries across the wonderful countryside. At dinner we again had a wonderful meal and any slight change we asked for was met with 'of course we can do that'. Breakfast the next day again the same standard and yes it was small toasters but staff informed us the usual industrial size had blown up the previous day but they were going to try and replace it - The Beast from the East permitting. It is always a risk returning and sometimes being disappointed but not here and we enjoyed it so much I have booked again for May as the value for what you get is outstanding.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Our entire team are delighted that you had an "amazing" stay and that you continually enjoy your visits to Derwent Manor. We all look forward to seeing you again very soon.

"Fantastic hotel"

5
05/03/2018

Stayed here on March 2nd had a great time. Staff were brilliant very helpful polite and extremely efficient. Room was spotlessly clean and very modern with fantastic views across the valley. Restaurant was very nice and a great selection on the menu. Food was very nice and the lemon cheesecake was the best I've ever tasted. Breakfast had a great selection and catered for all tastes. I would highly recommend this hotel to everyone. In my opinion better than the ramside hall hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, as a team we strive to ensure all of our guests enjoy a superior stay experience and we are all happy that we have achieved this whilst you stayed with us. We look forward to welcoming you to Derwent Manor in the near future.

"Beautiful hotel with Amazing staff "

5
03/03/2018

Stayed 23rd - 24th feb with a Groupon deal, hotel is in a lovely location, on arrival staff were very friendly and helpful. The room was spacious with exceptionally beautiful views, room was clean & inviting, bed must be the biggest I've slept in! i had the best nights sleep! Our evening three course meal was fabulous & very tasty, my two year old had a slight incident with a pea up her nostril at dinner, i cannot thank the waiting staff enough ! Just amazing! Breakfast in morning was delicious, waiting staff again were lovely happy & helpful. Spa is a two minute walk across the carpark, changing rooms are clean tidy with power showers, pool was warm and inviting. We had a wonderful relaxing time. Would definitely recommend !!! Hopefully visiting again soon

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your stay with us, as a team we pride ourselves on the level of service we provide to all of our guests and we are all thrilled to learn that you feel we have a "beautiful hotel with amazing staff" We will certainly remember your daughters visit to Derwent! We look forward to you visiting us again in the near future.

"Two Night break"

5
02/03/2018

Stayed here two nights fabulous hotel rooms beautifully decorated food was fantastic and the staff were so friendly and professional and the spa facilities are very good would definitely recommend this hotel to everyone and will definitely return to stay again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted that you had a fabulous two night stay with us. We hope you visit us again very soon.

"Wonderful 2 night stay"

5
27/02/2018

Arrived on Sunday 25th February the girl on reception was really first class very efficient and very pleasant. Our room couldn't have been nicer, evening meal from the three course set menu delightful. Bar prices very reasonable very comfortable seating areas. Breakfast wow choices were amazing would be better with a catering sized toaster instead of two domestic ones but as this was my only complaint It's not worth moaning about. Every member of staff we came across couldn't have been more pleasant we will definitely book again. Thank you for a lovely break

"Lovely place and great food"

5
27/02/2018

We got a last minute deal on the hotel we stay on a Saturday night , it was a lovely cosy room , the food is top notch great choice and fantastic breakfast , it was that good we even went again on Wednesday just for a meal this time , it was also fantastic and 50% off the menu on a mid week night , would highly recommend

"Fantastic stay "

5
26/02/2018

We stayed here for a family birthday, 4 rooms in total and we all had a fantastic weekend . Reception on both checkin and check out were very professional and welcoming. The bar staff were great especially Karen and Bradley and coped well under pressure as there was a big wedding on during our stay . The food was second to none and the beds were so comfy - the newly refurbished rooms are top notch . I couldn't recommend this place enough and will be back very soon . Thanks again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review our entire team are extremely happy to read that you had a "fantastic stay" with us and found our staff to be professional and welcoming. Thanks for any future recommendations and we look forward to welcoming you back to Derwent Manor in the near future.

"Amazing Hotel"

5
26/02/2018

Booked the Dinner, Bed & Breakfast deal that we found on Groupon. Never stayed here before but deal was so good we couldn't turn it down. We arrived and checked in, first of all the room was amazing we had clearly been upgraded as the room on deal was a standard double. The room we received had a huge double bedroom with a en suite, a living room and another single room with an en suite. We were blown away, tvs in each room including main bathroom was amazing. The whole room and hotel was very modern and very nicely decorated. The bar was amazing loved the decor and had a very nice feel to it. I was very surprised the whole hotel wasn't packed how nice everything was. We ate in the Italians upstairs. The set menu we got was amazing the food was perfect couldn't pick a single fault. The only let down was the service we got seated the waited 15 minutes for someone to ask if we would like a drink, which also took a while for drinks to come especially the cocktail i ordered. Could do with someone managing the staff as it seemed a bit like a free for all, we could also hear everything going on with the kitchen been open to the restaurant i wanted to enjoy my meal not hear the staff discussing and chatting out loud constantly. Buffet Breakfast was very decent. Overall apart from the minor issues with the service in the restaurant, which can easily be put right. We loved our stay and i'm already looking to return. I have already recommend the hotel to others! Thank you for the great room, amazing food and drinks.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay at Derwent, on behalf of our entire team we are delighted to read that you think we have an "amazing hotel" I will certainly pass your very kind comments to the team regarding your dining experience and we will also ensure we inform our staff to be a little more discreet in their talking. We look forward to welcoming you again very soon to Derwent Manor.

"Great place.... poor management"

2
25/02/2018

This is a beautiful venue! It's honestly just a shame about the service! Firstly, the pro's - 303 (cottage) was beautiful! - Building is lovely - Plenty of parking Con's - Your room key system needs to be looked at! After trying four times to get a door open with different cards that you gave us, send someone round to look at it. - The service is TERRIBLE! No toast at breakfast..... the young lady who I asked said ‘sorry it's broken'. However, I overheard someone else being offered toast from the kitchen. I felt a little like Oliver Twist asking for more. - Your staff are so young which is not a bad thing, but come on, you need to tell them not to use colloquialisms so much “ya na, it is what it is like mate” is not something I really want to hear when I'm talking to a member of staff who definitely wasn't my friend! - Your staff openly being critical of the hotels management was a new one “they should really learn to update and print off these reports just before breakfast, it's a bit of a joke” was a new experience for me. This was said directly to me and my partner, I just giggled! All in all, lovely place but sort out your service and management.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, Customer feedback is essential to our business and I thank you for bringing your concerns to my attention. I must apologize for the two unfortunate maintenance issues that impacted upon your stay. Unfortunately the door issue was due to the electronic lock requiring new batteries and once this was realized we rectified it immediately and I apologize that this caused disruption to you. With regard to the toaster being broken, a fellow guest earlier in the breakfast service had unfortunately messed with the controls which caused the toaster to catch on fire as he had burned his toast and consequently fused the machine rendering it unusable for the remainder of breakfast service. This of course should not have detracted from our staff offering you toast from the kitchen and I apologize again that you felt inconvenienced. As you will see from the overwhelming majority of our reviews our staff are continually praised for their professionalism, friendliness and attentiveness and we empower our people to "be themselves" whilst offering a professional and appropriate service. It would appear from your comments that this particular member of staff has taken this in excess and I have addressed your comments with them individually, to ensure this uncomfortable doesn't ensue for our future guests. Once again my sincerest of apologies and I assure your feedback has been used to ensure we continually improve for the benefit of all of our guests past and present.

"Relaxing Stay"

5
22/02/2018

Stayed here, with my wife, for a quiet chilled break, having been last year for son's wedding (which was excellent by the way). Lovely rural location and friendly receptionist. Room (238) was clean, with two double beds, bathroom with bath and overhead shower. Views over the countryside and extremely good blackout curtains. 49" TV screen, Tassimo coffee machine with iron & ironing board. Had the early menu 3 course evening meal for £11.95 which was fantastic. service was pleasant, attentive and quick. The kitchen was in earshot and all food was made fresh. Same location for breakfast which was buffet but eggs, other than scrambled, ordered fresh and not warmed. Porridge also has to be ordered. Good choice of hot standards, colds and cereals. Thoroughly brilliant visit with ample parking, didn't even use the pool as it was a chill out break. The beds mattresses are the best we have ever slept in, even at home.The prices are well pitched but keep an eye out for regular offers and groupon discounts. Worth every penny. Every member of staff we came into contact with were really pleasant and caring.

"Afternoon Tea"

3
20/02/2018

Been for afternoon tea today and was very disappointed in the quality of the food, scones were quite stale tasting and some of the bread was hard, we only had 1 pot of tea between 3 of us which was barely warm, when asked if we had enjoyed it we said no and explained why, the waiter seemed rather shocked and muttered something before walking off.

"great stay"

5
20/02/2018

Stayed for one night recently; this was the first time we stayed and had an amazing stay Check in is at 3pm. Check in was quick, we were in room 118 which isn't far from reception at all. Rooms Had bath/shower with toiletries and towels, Iron/ironing board, Hairdryer TV, Hospitality tray. Beds were really comfortable and room was lovely, and clean. Meals: Evening Meal was booked for 630. Had a drink in the bar first which was nice and comfortable. Service quick/efficient There was a 3 course meal which was lovely. I had soup, pan fried chicken and finished with sticky toffee pudding. My hubby had something totally different but thought his meal was lovely also Breakfast: Options of cooked or continental including fruit juices/smoothies/teas/coffees Check out 11am. We checked out approx. then. We used the leisure facilities after checking in on the day of arrival but was really busy, we also used the facilities on the of leaving when it was a lot quieter. We made use of the swimming pool/Jacuzzi/sauna. The only fault I could find is the room was too warm but I appreciate that's a personal thing.

"Great £89 Sunday deal, modern hotel, great food, friendly staff"

4
19/02/2018

Booked the Sunday Night Saver for a late Valentines break. We arrived early and our room wasn't quite ready so we headed to the bar. Although a bit pricey there was a good drink selection. My only big disappointment was that the pool table that was there a few years ago had gone as the bar has had a makeover along with the rest of the hotel. The room was modern and a good size, it had two double beds, bath/shower and a nice view. There was tea/coffee facilities via a Tassimo machine, which was a nice touch. The room was very clean and tidy as well. One slight problem was we had to return to main reception to ask for towels when using the spa facilities, but other than that although basic we managed to spend 1hr and a half lazing around. The gym above seemed well equipped, but we didn't use it. The rest of the hotel was smart and very clean, and every member of staff we dealt with were helpful. After a shower in the room (which had plenty of hot water) we went for dinner. The Prego restaurant is where we had our included 3 course meal. We were given the option of 3 course set menu, or £15 each towards main menu. We went for set menu which still had plenty of choice on. We were served warm bread with flavoured butters and a dipping oil before our starters arrived. I had prawn and crayfish cocktail, the wife had the garlic mushrooms, both were a nice size and really tasty. The pizza I had and the wifes chicken were also tasty and a good portion. One problem was my wifes was served with different vegetables than described on menu. In hindsight she should have complained straight away rather wait till the end of the course. The waitress apologised for the mix up, it didn't spoil the meal though. We managed to eat the desserts (after being pretty full off the first two courses), and overall apart from vegetable mix up we were really happy with the meal and was really shock the portions were as big as they were. After a good nights sleep (the blackout curtains were great) we returned to Prego for breakfast. Again, plenty of choice from the full english breakfast buffet. There was also cereal, yoghurt, cheese, granola and more to choose from. As you can see from the pics I went for the full english, it was lovely and served hot. Overall for £89 we paid for room (with a bottle of wine), dinner, breakfast and spa entry was well value for money. I hope this deal is on again in the future as we definitely return.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us whilst partaking in our Winter Saver Sunday Deal, we as a team are very happy that you enjoyed your stay with us. We look forward to welcoming you again in the near future.

"Enjoyable stay"

5
19/02/2018

The hotel was situated close to where i was working and it had free parking at the hotel. The staff were friendly and very helpful from when i checked in up until i left. The restaurant was could with the staff helpful and knowledgeable of the menu and all the food was as locally produced as possible. The room was comfortable with all on suit appliances of shower toilet and hand basin and with fresh towels when required and the bed was very comfortable Overall a good stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us, we are delighted that you had an "enjoyable stay" with us and found the staff to be helpful and knowledgeable. We all look forward to seeing you again soon at Derwent Manor.

"Restaurant review only, 5 star food with 1 star service"

3
15/02/2018

We went for the valentines dinner. We had a drink in the newly refurbished bar downstairs on our arrival. The decoration is gorgeous and bar staff very friendly. We then went upstairs to the restaurant, we were treated at the desk and taken to our table. A gentleman immediately came and served us the prosecco included in the valentine deal and brought us other drinks as requested. He was very friendly and helpful. We then waited 30 minutes before any waiting staff came to take our food order. Tables that came in 15 minutes after us were eating their starter when we were just placing our order. Unfortunately this is how the waiting staff continued. The food is outstanding and tasted amazing. Every course as good as the previous and the chefs could be seen working hard and taking pride in their cooking. The nicest food I have eaten in the area for a long time. My issues however are with the waiting staff. There was loads of them but none of them particularly interested in their job. They were constantly stood at the bar talking leaving no staff available in the restaurant if you required more drinks or had a question. I'm not sure if they were told about this but there was a pattern that every 20 minutes or so they would all appear do a walk around and then all disappear again. It appeared that certain people had certain roles, some would only take drinks glasses and leave dirty plates on the table. Or someone would come and take one plate and leave the rest. It was as if they had no initiative to clear the table. This was really infuriating. Tables were not cleaned down when people had left. The table next to us had clearly been used prior to our arrival and was not cleaned for the rest of the night. I noticed this with all used tables. It looks scruffy and messy. I feel that this could be an amazing restaurant as the chefs work hard, but without extra training for waiting staff it will fail. Or a manager should be on hand to ensure they are working. This is our second time in a few months eating in the restaurant and the service was terrible on both occasions. The waiting staff also messed up people's bills. People had prepaid but they seemed unaware as to how much, which was worrying as we paid the full amount in advance over the phone when booking. The older male serving the drinks was excellent and the only one that knew what he was doing. He did more work than the rest of the waiting staff put together. The refurbishment is great, and food tastes amazing but staff need training in their job.

"Lovely early valentines treat "

5
14/02/2018

Stayed last night on a groupon deal £95 dinner bed and breakfast. The room was absolutely beautiful,spacious and huge bed! The check In was painless we just walked straight in and the lady on the desk was lovely. We booked for our dinner at 5pm there was plenty to choose from on the 3 course menu which was included in the deal. Food was delicious and good portions. We missed breakfast as we had a bit too much to drink lol but I imagine that was really nice too. Overall would probably say this is one of the nicest hotels we have stayed in and for £95 you can't go wrong. We are even considering having our wedding here it was so nice. Thank you for our lovely stay

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your stay with us for your "lovely early valentines treat" On behalf of our entire team, we are so happy that you had such an enjoyable stay and found the hotel to be one of the nicest you have stayed in. We would be delighted to host your wedding for you to ensure you have the most memorable day.

"Amazing hotel *****"

5
14/02/2018

Absolutely fantastic hotel. Myself and daughter have just visited the hotel for two nights. The room was amazing, very modern decor and amenities, large tv, coffee machine. The restaurant and bar were excellent and the food was beautiful. Very good value and huge portions. The staff were very friendly (especially Devan) and nothing was too much trouble for anyone. The only thing I would say would be that the spa could have more of a spa like feel, maybe more loungers and drinks (with plastic glasses) around the pool area. Overall we both loved our stay and will definitely be returning.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for reviewing your stay, we are delighted that you think we have an "amazing hotel" On behalf of the entire team we look forward to welcoming you to Derwent again in the near future.

"Excellent Hotel "

5
11/02/2018

Stayed here for a Midweek break and found the hotel to be Excellent. Arrived early afternoon so visited the gym/swimming pool which was nice and quiet, well equipped and very clear. Our hotel room was spotless as had been recently modernised. As part of our deal when booking it included a 3 course meal, which was excellent value for money, with generous portions and the food was well prepared and very tasty. To summarise a very nice hotel, with excellent facilities and staff. Would highly recommend!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay with us, as a team we are delighted that you think we have an "excellent hotel" We all look forward to welcoming you again in the near future.

"Fabulous"

5
10/02/2018

We stayed for one night for my husbands birthday staff all lovely room was fab ,food was fab we ate in the bar the decor is fabulous , breakfast service was excellent as was the breakfast couldn't ask for more will definitely return we had a fabulous time see you for my sixtieth birthday with the family

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Delighted to read that yo had a "fabulous" stay with us, on behalf of the entire team we thank you for choosing Derwent Manor to celebrate your husbands birthday, we look forward to seeing you and your family for your sixtieth birthday celebration.

"Christmas gift"

5
06/02/2018

This was a gift as part of my Christmas present off my family. It was the dinner bed and breakfast stay.We had one of the rooms like small apartments, were lovely even had a small well equiped kitchen. We used the pool and sauna . Then had drink in bar which is really nice, good atmosphere. Evening meal was lush, food excellent , staff were friendly and very professional. Credit to the hotel. We had a lovely chilled over night stay will definitely return ??.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, our entire team are very happy that you enjoyed your stay at Derwent Manor. We look forward to welcoming you again very soon in the near future.

"Love the place"

5
06/02/2018

Me and my partner came up for a night away using the Groupon deal. Absolutely no complaints whatsoever. Room was awesome and very spacious, huge bed and TV too. Every staff member we encountered was friendly helpful and polite, the setting is lovely and it was nice and peaceful throughout. The deal in the restaurant with the group in is fantastic, we paid a bit more to order from the full menu as it looked too good to miss, had trouble deciding as so many dishes sounded awesome (set menu options were also very good may I add). When it came we weren't disappointed, the food and service was so so good, and we really are into our food so it was a massive positive for us. Will certainly come back, even just to eat at the restaurant, but will certainly stay over as well. Thank you, and see you soon

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for taking the time to review your recent stay with us. As a team we work very hard to ensure that all of our guests have a superior stay experience and we are delighted to read that we have achieved this for you. We look forward to seeing you again very soon.

"Pre valentines night away"

5
04/02/2018

Booked this as a little Christmas present for my husband. A weekend stay pre Valentines Day. Checked in and went to our room. A fabulous suite room 111. Gorgeous views from our balcony. Spacious suite. Large double room plus spare (huffy room ) room lol. Beautiful bathroom with jacuzzi bath and TV. Suite was spotlessly clean !! Evening meal was delicious. Tasty and very filling. Newly refurbished bar was very welcoming. Breakfast this morning was delicious. Buffet style as much as you wanted. Fresh fruit,yogurt, cereal, cooked breakfast and pastries. We then enjoyed a couple of hrs relaxing in the lovely spa before coming home. Would throughly recommend this hotel to all that like a little bit of class out in the delightful country surroundings. 110% satisfied customer Will return soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay for your "pre valentines night away" Our entire team are delighted that you had such an enjoyable stay with us. We are thrilled that you like our new suite, your dining experience at dinner and also at breakfast. I will pass your very kind comments to the entire team. We look forward to welcoming you to Derwent again in the near future.

"Business Trip - Great Hotel and will return"

4
04/02/2018

I have used this hotel now a number of times. The hotel itself has undergone recent upgrades with most rooms near completion. On every occasion I have found the staff to be welcoming and the on site bar/restaurant to be very good. I have arrived late in the evening a number of times and this has been no issue for the staff. Rooms are very good. I will continue to use this hotel

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, we are delighted to read that you continually choose Derwent whilst staying on business in the area. Our entire team look forward to welcoming you on your next visit.

"Excellent"

5
04/02/2018

Stayed on Friday 2/2/18 and must say this was an excellent experience. The accommodation was spot on, the staff from reception to the restaurant and on to the bar were friendly and very efficient. The food on the night was excellent as was breakfast the following morning. Well worth a visit for a night of luxury before roughing it in the Lake District

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review our team are thrilled that you had an "excellent" stay with us. We all look forward to welcoming you back to Derwent in the near future.

"Bar meal"

5
01/02/2018

We came to the derwent manor for a meal in the bar. The staff were fabulous and nothing was a bother to them, they were extremely friendly, professional and attentive. The food was gorgeous we both had a starter and main meal. The prices were very reasonable. We will certainly return for food again in the future.

"Fantastic hotel in beautiful surroundings "

4
01/02/2018

Beautiful beautiful hotel.... we just LOVE IT! Checking out tomorrow.... food fantastic, lovely staff and in stunning nature... only negative would be the “spa “... in need of a renovation/update. We will definitely be booking again in the futur.

"Weekend break"

4
30/01/2018

I booked a cottage here for my wife and I to have a long weekend away. The cost for 4 nights self catering was good. Upon arrival, we checked in and the staff were very polite and friendly. The cottage was clean, although I did put the crockery back through the dishwasher before using them. The rooms are lovely, the beds are comfy and we never failed to get a good nights sleep even though it was really windy to begin with. The food in the bar is amazing. We had two meals here on different days and we were never disappointed. The service at the bar was also good. There was just one thing that really let the place down. The gents changing room in the gym appears to not be well looked after during the day. On Sunday there was no shower gel, by Monday evening there was still no shower gel. The showering area was wet and filthy with mud, plastic and hair. There was an empty bottle of water in the gents changing room sink, and in the space of being in the gym and pool for around 90 minutes, it was still there. I would visit again but I wouldn't be rushing to use the gym facilities.

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I was very happy to read that you had an overall enjoyable stay with us, I will certainly pass your comments to our entire team. May I apologies that the changing rooms during your stay were not correctly checked and cleaned to our exacting high standards that our guests should encounter. I have addressed your points with our Leisure Club Manager and I assure you your feedback has been used to help us improve and to ensure we do not fall short of these standards that we had on this occasion. I will certainly let our chef know that you enjoyed your food in the bar and also to the bar staff. We look forward to welcoming you soon back to Derwent Manor.

"Little break away"

5
29/01/2018

This is the fourth time we have visited the Derwent Manor Hotel and each time we have not been disappointed, in fairness this is one nicest places we have visited. Some of the reasons for our return is there is such a lovely relaxed atmosphere from the moment you arrive. The staff are so helpful and can not do enough for you. The rooms are lovely and modern, with a cosy feel. The food is superb, with a great range to choose from, and a cracking breakfast in the morning. To end the break we always chill out in the pool and jacuzzi which is lovely. Thanks and we look forward to returning soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted to read that you had another enjoyable visit to our hotel. I will pass on your kind comments to the whole team and we look forward to welcoming you for your fifth visit to the hotel.

"Break away"

5
22/01/2018

What a truly wonderful place to stay the room was beautiful and spacious, we had our evening meal there and the food was superb as were the staff. I can't complement the Derwent Manor enough and we will definitely be going back again soon

KEITH D, other at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for such a wonderful review, delighted you had such a great break away. We look forward to seeing you again soon.

""Birthday Treat""

4
22/01/2018

Visted this hotel on 21/01/2018 for my birthday .. staff were very friendly . Nothing was problem . Excellent Room .. with wonderful views .. Food high quality .. This is the place to be if your looking for a nice night away with good food. .. Thank you all at the Derwent Manor for a lovely time .. . Would definitely recommend... ??

"dont know why this a 3 star hotel!!"

5
22/01/2018

from start to finish there was no way you could complain. rooms food and service all fantastic would definately recomend it! super clean in all areas and a big thanku to the lovely lady for showing us how to use the coffee machine ??

"50th Birthday Afternoon Tea"

5
19/01/2018

Just love this place took my sister and 4 others for bar snacks and afternoon tea for her 50th birthday. Their club sandwiches are to die for and Karen and the chef pulled out all the stops with the huge selection of cakes, scones and pots of tea and coffee. The hotel itself is beautifully furnished with plush chairs and a charming open roaring fire kept us nice, warm and snug. The staff are all first class and nothing a problem to them just so friendly and welcoming. Wont be long til were back again booked in carvery for mother`s day, cant wait.

"Short break"

5
17/01/2018

Stayed here in January with appalling weather outside it was lovely to sit next to roaring fires relaxing and reading. The newly refurbished room we had was luxurious and comfortable with views over the surrounding countryside. Despite the weather we were able to explore (wrapped up to the nines) a local walk which was invigorating and helped us enjoy the comfort of the hotel all the more. There's nothing quite like sitting in a sauna whilst the winds blow and snow falls outside. I've read other reviews and don't recognize the description of the leisure facility- it is small but it's clean and was quiet better than some spa hotels which are frequently overbooked and expect customers to relax on cafe chairs.

"Lovely"

5
17/01/2018

Booked a two night stay on dinner bed and breakfast basis Lovely clean large enough room, with Tassimo machine well stocked pods. Friendly helpful staff no hassles. Breakfast selection very good. Evening meal nice with helpful waiting staff. The pool area is well kept,once again helpful staff!my nearly 3 year old has enjoyed her stay so far Looking forward to second night dinner tonight really recommend the place.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, delighted to read that you had a "lovely" stay with us. I will certainly pass your kind comments to all involved. We look forward to seeing you again very soon.

"Christmas Day - Grand Hall"

5
17/01/2018

What a wonderful day was had by our party who enjoyed the most magical Christmas Day Lunch, this is our fourth year of choosing to spend our family Christmas Day at this hotel. The hotel keeps on getting better and better. On arrival we were blown away by the stunning new bar, with its great lighting, sublime furniture and welcoming atmosphere, we had to stay for a drink before we wondered through into the Grand Hall for our lunch. We received a wonderful warm welcome from Nicola and her team who showed us to our table which was superbly laid out, our glass of fizz soon arrived and we were given plenty time to order our food whilst enjoying pulling our Christmas crackers. The food this year was equally as good as previous years and we couldn't wait to tuck into our Turkey and Beef we certainly weren't disappointed! One member of our party said it was the best beef he had ever experienced. The vegetables were also very good. Dessert was equally as satisfying the clementine brûlée and white chocolate and champagne cheesecake were divine. I was cheeky and asked for and extra cheesecake it was that good! A huge thank you to you all in particular the younger staff who gave up their day to look after us. I've already booked for next year.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your dining experience on Christmas Day. We are absolutely thrilled to read that you enjoyed your fourth consecutive Christmas with us. I will certainly pass your very kind words to Nicola regarding the service and to our entire kitchen team regarding the food that you and your party enjoyed. We look forward to welcoming you back for Christmas 2018, but don't hesitate to visit us before then!

"The leisure facilities here are strange to say the least."

1
14/01/2018

No cold shower to close your pores after the sauna, no cold punge either. How are you supposed to have a healthy sauna. People come out and jump straight into the cold pool to cool off which means everyones sweat will be in the pool. There were dead flies floating all around that area. No wonder the amount of bacteria which must accumulate. YOU NEED TO INSTALL A COLD SHOWER OR COLD PLUNGE. Such a shame because lovely hotel and setting.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review, I am sorry to read of your dissatisfaction. Where there is currently no shower inside the pool area, we do provide showers in the changing rooms which are adjacent to the sauna area and guests can use these to shower after using the sauna. Our hotel is undergoing a multi million pound refurbishment and when we come to further upgrade our poolside we will certainly be installing a shower closer to the sauna area. Thank you for your feedback and we look forward to welcoming you to our hotel and leisure club in the near future.

"60th Birthday Party"

4
14/01/2018

Travelled here for a colleague's birthday party. It is in a beautiful location and loved the deer statues near to the pool/gym building. The pool is quite small but was very pleasant. There is also a jacuzzi and a steam room which were nice. We stayed in one of the buildings opposite the main hotel and were pleasantly surprised. You open the door and come into the seating area. That leads into a small kitchen area complete with fridge. That then leads into the bedroom which was lovely. The bathroom was quite small as was the shower. It's a nice hotel but needing a little bit of attention in some areas. The bathroom doesn't have anywhere to hang the toilet roll, there is nothing in the shower to put your toiletries on. The drawer under the sink came away in my hand on one side when I opened it up get the towels out; I pushed it back on. Inside the hotel there are a couple of areas where the carpets are a bit threadbare which is a shame as it lets the place down a bit. The rooms for use by all in the hotel are very nicely laid out. We also had a meal in the bar which was very good. I had a chicken Caesar salad and my husband had a chicken and bacon sandwich - it came with salad, coleslaw and fries. We both really enjoyed the food. We went to breakfast at 9.30 - I'd advise to get there earlier. The hotel was very full and I don't think breakfast had been planned very well. There was soon no room in the main dining area which meant a few of us had to sit in the gallery area. It was a nice enough room but having to keep going up and downstairs for things was a bit annoying/disappointing. I'm sure a little bit of thought could have seen some breakfast things also placed upstairs as the staff knew how full the hotel was. I would stay here again but don't think it would be worth £175 for the night - we paid £120 and for that I'd like to see the small issues sorted out.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review I was delighted to read you had an enjoyable experience whilst attending your colleagues 60th Birthday. I was very happy to read that you enjoyed your bedroom experience and I have passed you comments regarding the drawer to our maintenance team, who have rectified this for the benefit of our future guests. I am sorry that we had not spotted this prior to your arrival. Our hotel is nearing a 3 million pound refurbishment and the carpets in our reception area will soon be replaced to mirror those of the rest of the hotel. Unfortunately all of our guests on Sunday morning arrived at once and in order to alleviate our guests waiting for tables in the main restaurant we use the gallery as an over spill as to limit disruption to our guests. Once again thanks for your feedback and we look forward to welcoming you to Derwent Manor in the near future.

"Last minute night away."

4
08/01/2018

Very enjoyable stay, very good facilities. The only negatives being when it was made very obvious that a member of the bar staff thought it too much trouble to mix a cocktail for my wife, by appearing to tut out loud when I ordered and shake their head continuously whilst making the drink! The refurbishment would benefit from additional ‘snagging' as there were large scratches in the laminate surfaces in our room and also on the table that we seated at for dinner, also some trim was missing between the carpets and tiled floors in areas, such as the bathroom which could have resulted in sharp floor tile edges being stepped on. We would definitely stay again but I would suggest that the staff receive training to ensure their level of service is brought up to the level in which the newly refurbished hotel deserves, as we found the hotel facilities to be luxurious but sometimes felt like we were being served in our local pub. For instance: having to ask for a wine list after being given the food menus at dinner and only reviving a small pot of coffee with breakfast with no sign of a refill! Small things maybe but please take it as constructive criticism as we had a wonderful stay.

"Worst Western"

1
08/01/2018

Great setting. Amateur management. We spent a most miserable Christmas Day here - and told them so. Were they bovvered? Not in the slightest. Here's what I wrote to the director nominally in charge. Mr Donkin: I had the good fortune to be invited to your establishment for a family Christmas lunch. I had the misfortune to turn up. As far as Christmas tales go, Charles Dickens would have been hard-pushed to pen a more miserable tale. Our party of a dozen or so were pushed into a cramped corner of your main dining room which contained a dog-leg of a wall; this meant that one member of our group had to get out of his seat to allow waiting staff to access other diners. He spent most of his lunch behaving like a jack-in-the-box. This unpaid cabaret act did have one unintended consequence - he didn't have much time to eat his food. What a lucky chap. Those of us who did attempt to eat were faced with lukewarm food and vegetables which appeared to have holidayed in a Turkish bath before being shipped to Northumberland. On a slow boat. And as for the beef! I live near Northamptonshire villages where they turn out some of the world's most finely-crafted shoes. The meat I was offered would have been rejected as off-cuts in the sole-making process. When I sent it back it was replaced by even tougher stuff. Unfit for this human's consumption. I gave up at this point and ordered turkey. Dry and tepid would be a generous description. Each member of our party was disappointed by food whch would not have made the grade in a soup kitchen. And why use untrained students for your most expensive lunch of the year? They clearly had no experience in formal service, asking diners to hand up their plates and handing out tasteless offerings across the fronts of individuals. The day was a disaster. That was my complaint. Their response? Answer came there none. I suggest that Best Western, under whose marketing umbrella this hotel operates, takes an urgent look at what's going on. Wild Westerns tend to have lots of cowboys.

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear bryanedwin, Apologies that we have not received your feedback. I am very sorry that you did not enjoy your Christmas Lunch with us. We value all feedback that is sent to us and act upon the issues that are highlighted. Our customers are very important to us and we take all complaints seriously and respond in a timely manner. If you would like to contact us directly on [email protected] and we can assist you in a resolution.

"Wonderful from start to finish"

5
07/01/2018

How this beautiful place is only 3* is beyond me, gorgeous and clean building, room that I stayed in 230 was amazing lovely king size bed with lovely furniture and very modern, the meal was very nice and very reasonable in price, the bar area is lovely and cosy with lots of fireplaces dotted around to sit and enjoy, breakfast in the morning was enjoyable with everything u could wish for, looking forward to our next visit which hopefully will be sooner rather then later

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear roco04p, Thank you for reviewing your recent stay with us. Your comments are most appreciated and we are pleased that our refurbishment is adding a little luxury for our guests. We look forward to seeing you again soon.

"lovely overnight break to recover from hectic xmas & new year festivities"

5
05/01/2018

Booked overnight stay £95 with soup on arrival,three course evening meal ,bed & breakfast with bottle of wine in room on arrival.Got there early 02;15 no problems were going to go into pool till check in but we were given card for the room on arrival.reception staff really pleasant and helpful.Spa was clean warm and not to many guest in there so nice relaxing start to our break.to the bar for soup to bre greeted by barmaid saying she knew nothing about it and wished someone would have informed her then shouting across the bar to chef two free soups (soups were not free but included in a package)didn't appreciate this being broadcast across a public bar.onto the room excellent following 1 million pound hotel makeover possibly among the best i have stayed in although a few small problems.Shower lacked and water pressure to the point where i had to tilt the rainfall head so that i could get a decent flow over the end of it (thought this might be due to all guest using showers at same time but had repeat performance in the morning.Large lamp in room did not work ( swapped the bulb with the small lamp but still not working) no worries really just expected it to work as its brand new following refit.No noise disturbance inside this room even though there was a family with four young children next door so massive plus there.t/v excellent large screen and clearly visible from anywhere in the room.Dinner restaurant refurbishment is excellent and standard of food brilliant we thought deal was for two courses but were pleasantly surprised when informed it was for three courses,restaurant staff were professional and excellent and kitchens are open so you can see the meals being prepared.Breakfast has changed used to be cereal and fruit buffet with cooked breakfast brought to you on a plate but now buffet which is far better although i would place croissants and preserves in a different location as you get stuck behind people who are not wanting the breakfast buffet and it causes a bit of a hold up. possibly place it on the bar after the breakfast buffet (don't know if this will cause problems with staff going in and out of the kitchen during service).Sat and watched the lone chef in the kitchen during breakfast actually felt sorry for him but was impressed with the way he dealt with requests for ,fried eggs,poached eggs,more bacon more hash browns ,scrambled eggs,never lost his cool and actually went and asked his name i was that impressed it was Dan Butcher and he was a credit to the hotel.Had a look around the banqueting halls following refurbishment and was most impressed if you are planning a wedding or celebration you will be hard pressed to find a better venue.So to summaries perfect overnight break a few minor problems with shower and light following refurbishment easy to rwctify didnt complain due to excellent deal.Staff all polite and credit to the hotel ( although bar staff need to be aware of deals) excellent value for money would we stay here again yes without a doubt stayed here several times before during and after refurbishment and never been disappointed. go on treat yourself to a bit of luxury.

KEITH D, General Manager at Best Western Derwent Manor Hotel, responded to this review
Dear ian m, Thank you for taking the time to review your stay with us. I was sorry to hear of the issues encountered within your bedroom, these have been passed on to our Maintenance Team for resolution. Dan will be so pleased with you comments I shall pass those over personally along with your lovely comments about our staff. We look forward to seeing you at the hotel again soon.

"Noisiest room ever"

1
05/01/2018

We stayed at the Derwent Manor for two nights at the end of December to attend a friend's wedding reception there. The first night was fine and the wedding reception itself went well, but when I returned to my room (122) at around 7pm to get something I was horrified to hear a sound-check for a disco which was coming from another wedding reception in the room above. I reported it to reception but was told they were completely full so couldn't offer to move me. When the disco started around 7.30pm the noise was even worse so I went and asked a member of reception to come down and hear it for herself, and she agreed it was extremely loud. I told her that I wasn't prepared to pay for that night's accommodation so she told me to take it up with the Duty Manager the next morning. The noise continued until 1.30am the following morning. When I spoke to the Duty Manager prior to checking out she initially wasn't that helpful. She apologised for the problem and eventually offered me a free night's accommodation if we returned. I pointed out we lived in Bristol so were unlikely ever to return. I stood my ground and said this was totally unacceptable and she finally agreed to cancel the charge for the night in question. While she may have been following Best Western's policy re such complaints she should be aware that people such as myself (l'm 70 and need a quiet room to get to sleep) shouldn't be expected to put up with this level of noise. My advice to anyone staying at the Derwent Manor who is checked in to rooms 120 -126 is to ask if they have a reception being held upstairs that night? If so asked to be moved to an alternative room or to be given a substantial reduction in the room rate

"Christmas Lunch"

5
03/01/2018

This was our second visit to this hotel for our Christmas lunch in the Allensford suite. We were not disappointed, the food was excellent and plentiful. The staff were efficient and helpful and nobody was trying to rush us out. All things considered the price was very good and we will return next Christmas.

"3 night stay "

4
30/12/2017

Stayed here for 3 nights when we arrived we were very impressed rooms fantastic, booked restaurant for that evening food fantastic. Second day on return we used the pool facilities which were included and very impressed, ate again in restaurant had the early bird menu extremely good value for money. Next day however things not so good woke up at 8 45 am after having a sign on the door saying sleeping with maintenance ripping units out hammering and drilling this went on for an hour until I complained, also mentioned the bed as it was a bit hard and asked for a mattress topper which they provided . Booked restaurant again as I wanted the goats cheese special pizza which I had first night but was told no pizzas available as oven had broke we new this was a lie as the night before they were using the kitchen oven , then we were told by a staff member there was no cheese sorry unacceptable supermarket up road . A shame really as I would have give it a 5 star rating, will go back and definitely recommend.

"relaxing stay"

4
24/12/2017

Another stay went for a chill out for a couple of days the room was big 2 large beds with seating lovely and clean and nicely decorated plenty of storage.swimming pool nice and bright but can be crowded if a few people in at same time. main bar area closed for refurbishment but could get a drink and food in another area. main restaurant on evening serves more italian what we had was good but the service was a little disappointing we did get apologies for it. breakfasts did have a good choice.

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for reviewing your recent stay, we are pleased to hear the accommodation was up to standard. Our main Bar is now open, so we hope that you will return to see the improvements. I will pass over your comments regarding service to the Food & Beverage Department. We look forward to welcoming you back to the Hotel in the near future.

"A lovely hotel but there were some issues"

3
14/12/2017

We stayed for 3 nights and have just returned home. The whole hotel was very clean. It is in a lovely setting. The spa and pool are good and also kept very clean. We had a lovely room and cannot fault the décor and surroundings. However, the mains electric to the room had been tripped, so when we arrived nothing would work. The reception staff were friendly and helpful, particularly Nicola. I am deaf and Nicola went out of her way to help us to put subtitles on the TV and also sorted the electricity problem. However, the electricity went off again the following day whilst we were out so someone must have used something which kept tripping it. The problem that we had was with the restaurant. It has to be said that the food is good but the service is poor. On the first night we noticed that the water in the jug had a strange smell. It was replaced but we were told it was because it was spring water. Then at breakfast no one bothered to clear the plates at all so we ended up with cereal plates, cooked breakfast and toast plates all being juggled on the table together with coffee jug and cups. On that evening we had the set menu. I asked for just one scoop of ice cream but I was given three. We had to wait for ages between each course and when we asked for the bill, we waited so long for it, that I was about to walk out and sign our room card at reception instead. Then we were charged for two desserts but when my husband said we had only had one, he was told it was a set menu and that was the price. He did complain to the receptionist and the catering manager. We were given a discount on the meal but the issues should not have arisen. On our last evening we went to an Indian restaurant to avoid any problems in the hotel restaurant. This hotel has a lot of potential and could be excellent with some staff training in the restaurant.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your feedback regarding your stay with us, I was very sorry to read that of the issues you encountered. I have addressed the issue with our Maintenance Manager regarding the electrics tripping, this was caused by the card reader that activates the electricity in the room. I have also addressed with my Food and Beverage Manager the delay with your dining experience. Customer feedback is essential to us so we can continually improve the service that we offer to all of our valued guests and without such feedback we would not be able to do this. I will certainly pass your kind comments to Nicola and was delighted to read that she was helpful, I will also pass your comments to our housekeeping team regarding the good cleanliness of the hotel. Once again my sincerest of apologies and I thank you for taking the time to provide us with your feedback and the whole team would be delighted to welcome you back to Derwent Manager in the future, so we can demonstrate the issues you encountered were isolated. Kindest regards Mr Keith Donkin Director Derwent Manor Hotel

"Most Disappointing"

1
10/12/2017

Despite the numerous accolades written for this hotel, my wife and I were most disappointed in our overnight visit. So much so that written comment was made to management regarding the multiple and varied issues that fell short of expectation encountered during a cold wet period of weather.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for providing your feedback to us and I am terribly sorry that you had a disappointing stay with us with your wife. I have reported the maintenance issues you encountered to our maintenance team and apologise unreservedly that these affect your stay. Once again my sincerest of apologies and we look forward to welcoming you again to Derwent Manor in the near future.

"Wedding Celebrations"

5
06/12/2017

My son and his new wife held their wedding here at Derwent Manor. We were well looked after from the start.. The restaurant is very good they have a new Pizza oven and we had try it out and believe me the Pizza was superb. Wedding celebration went off without a hitch

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for taking the time to give feedback from your recent stay and family Celebrations. It is a delight to hear such good things, and we are pleased everything went off without a hitch for your Son & Daughter-In-Law. I will pass your comments to the chefs, and hopefully we will see you again soon.

"a lovely spot to stop"

4
06/12/2017

we stopped for a drink only so cannot comment on food etc; the bar has just been extended and renovated and looks really comfy and welcoming. the staff were very pleasant and service was good. I would love to return for a weekend break - it looks as if it would be really enjoyable

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for your review of our Newly Refurbished Bar. Its good to hear such positive feedback, and you felt comfy and welcomed. We hope to see you back at the Derwent Manor in the near future.

"Company Christmas Party"

5
02/12/2017

We went for our annual Christmas party. The room was fantastic, the staff and food were outstanding. I can't recommend the Derwent Manor Hotel Enough. We were a party of 20 and everyone had a fabulous time. We stayed overnight in newly refurbished rooms which were fantastic. We all had such good time we are looking to book up for next years christmas party.

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest, Thank you for your feedback regarding your Christmas Party. It is great to hear so many positives from your stay and the function that you attended. I will pass over all your comments to the relevant departments. Hopefully we will see you in 2018!

"Lovely stay."

5
02/12/2017

Check in went smoothly and Megan was extremely friendly and welcoming. Had a snack and drinks in the bar. Again staff very helpful and food was delicious. Evening meal was well presented and again delicious. The service was excellent too. Plenty of choice for breakfast. All in all a lovely stay in a beautiful hotel. The rooms are modern and very clean. Check out on the morning of the 2nd December went smoothly and the lady on reception was helpful/friendly. Needless to say we will definitely return. Thank you !

"Going downhill"

2
26/11/2017

We have been going to this hotel for around 6 years now. Over the last two years it has gone through a program of refurbishment which was a god thing as it was looking tired. However, the quality of materials and level of workmanship have let the refurbishment down. The theme seems to be based upon battleship grey - ok if you like it. But a little tedious. Bathroom facings were peeling away and were not fit for purpose. Wardrobe doors that fall off! Noisy and full of wedding and function guests who are obviously not used to staying in hotels - based on their drunken behViour. We have used several rooms now and the coffee machines look great but even the staff can't get them to work. Bar refurbishment has been going on for two months or more and the subsequent migration from temporary bar room to room is shambolic. Staff who do not know how to order food; staff who have to go to a different room to bring draught beer back? Rude and ambivalent young staff who don't seem to care. Longer term staff seem frustrated and openly sick and tired of receiving bad feedback. Female manger who was dismissive and is disrespectful etc etc. Swimming pool with rotting lower door frames,; sauna with an internal metal handle - not very sensible! Swimming area with no reception staff? The hotel seems to be catering for weddings and functions and normal customers seem to be an encumebrence. This is a shame since this place could be so much better. I stay in Best Western hotels all over the world and this hotel is not to the standard I would expect. The lack of competition in the area keeps this place in business. For our future visits we have booked into Slaley Hall. Slightly more expensive but a better standard. Definitely will not be going back unless it improves.

"Nice rooms"

5
26/11/2017

What a pleasant change- A Best Western that has been modernised to a high standard. The rooms in this hotel are done to a very high standard- bathroom sublime with the open running water taps. The new spongy carpets, large tv mounted on the wall and a working desk plus a comfortable bed. Excellent. The food in the bar was reasonable but wish I had taken the Preggo special early bird offer. All good- just to far away from my customer in Fourstones!, at least I have checked the place out.

"Beautiful Hotel in Beautiful Setting "

5
25/11/2017

The location of this hotel is absolutely beautiful so views from the rooms are stunning. Everywhere around the hotel, the public spaces and the rooms were spotlessly clean. The room was very spacious and comfortable. The buffet breakfast included in the price was lovely with a good variety to choose from. All staff were efficient, friendly and helpful. I am already looking forward to my next visit.

"Excellent Value"

5
24/11/2017

My wife and I stayed for two nights earlier this week on a DBB deal and were delighted with the quality of our room and the food in Prego restaurant was very good and well served by the restaurant staff". The main bar was being refurbished but should be finished in a few days and will be a welcome new addition. The hotel has been refurbished to a high standard and is well worth a visit. It also has three beautiful function suites.

"Lovely spot, rooms of high standard"

4
22/11/2017

My wife and I stopped over whilst traveling the north east on business. Reception staff and waiting staff friendly and helpful. Prego's its lien restaurant on site so that was great our fav food. Enjoyed meal early bird 3 course option was just £12 pp. couple of niggles with pool not useable and tea/coffee facilities not working at first, but got there in the end. Room was of luxury standard and very good for price paid, Well done best western hope to return when pool is available So will have to no doubt give 'excellent' rating.

"Good value for money"

4
20/11/2017

We went up in a large family group booking several rooms to attend the Polar Express trip. For the price & star rating we were very happy witg what we got. The rooms could do with a bit if modernisation but the hotel was clean & tidy throughout with the communal areas having a rustic charm to them. Nice food in the bar / restaurant and the children all made to feel very welcome.

"Fabulous place"

5
20/11/2017

Overnight stay for my wife's birthday. Location, food and facilities all fantastic. Newly decorated rooms tastefully done. Staff warm and helpful. Great price too. Would definitely recommend and will stay again.

"A wonderful weekend"

5
19/11/2017

We got a great deal for dinner, bed and breakfast for the weekend. When we arrived we were told we were in the apartments due to a wedding being on. The apartment was perfect for us, with a lovely living room which enabled us to invite my parents the next evening for some drinks. The food was delicious at the restaurant and we got a complimentary round of drinks one evening by the lovely manager as our starter took a while-this was much appreciated! My husband and I had an amazing weekend, with some lovely walks and plenty of time spent in the spa overlooking the incredible view. So restful! All of the staff are lovely but special thanks must go to Christine, who went above and beyond and got us fresh towels after the spa plus some tea bags as we had run out. She os a huge asset to the hotel. We felt very well cared for during our whole visit and cannot wait to return. Thank you.

"Pleasant surprise."

5
17/11/2017

We booked this as a cheap 2 night deal with dinner so we weren't expecting much.The hotel has recently been refurbished and looks incredible.we got a 3 course meal each night and was incredible. The room was well decorated and bed was comfy. There is a small pool and hot tub with a gym upstairs. I would not to hesitate to recommend this place a very pleasant surprise.

"October 2017 Stay"

5
13/11/2017

Stayed here for one night in October 2017 with my wife and Grand Daughter who thoroughly enjoyed the pool (which is in a detached building adjacent to the hotel. Love the Sculptures in the grounds!. Very pleasently suprised by the room we had which contained two double beds and I considered luxurious. All the staff were very friendly. We were going to eat in the bar but the lady behind the bar mentioned the Restaurant offer which I think was £11.95 for two courses, which we decided to take. Food was excellent! We booked this as a teat for our Granddaughter after a days shopping at the Metro centre and would definitely stay again.!

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I am pleased to hear your Granddaughter "thoroughly enjoyed the pool". As a Team its great to hear so many positive things, I will make sure these are passed over to all involved. My self & the Team look forward to welcoming you back to the Hotel along with your Family in the near future.

"Excellent."

5
13/11/2017

From booking to leaving we have no complaints. Booked with reception staff (Megan) who was extremely helpful and went out of her way to accommodate us. Check in was first class and again receptionist was helpful and keen to answer any questions. Food was beautifully presented and staff on hand at all times. Our room was clean, cosy and warm. We will definitely be back .... Thank you.

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for the very positive review. We are delighted that your "check in was first class" Its reassuring to hear that our Team have looked after you throughout your stay and have been there to accommodate you. All of your comments will be passed over to the team and we look forward to your return visit.

"Not the best service "

1
12/11/2017

Lovely rooms and setting but really over rated service , showers have a problem in a few rooms , your better off in the garden with a bucket, dinner served on cold plates, and staff not that organised on the pre booked meals, complaints to the desk may get passed to management but if they do no one gets back to you, poor poor poor

"Lovely hotel"

5
07/11/2017

Stayed here on a groupon break can't fault this hotel rooms were luxurious ,staff were pleasant and helpfull. Enjoyed the pool area and sauna and the meals were absolutely fantastic good produce and well cooked, wouldn't hesitate to recommend this beautiful hotel can't wait for another visit .well done derwent manor ??

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay. We are pleased to see that guests are enjoying our Newly Refurbished Bedrooms and finding them to be "Luxurious" Our Chefs will be delighted with your comments. We can't wait to welcome you back to the Hotel very soon.

"Very nice indeed"

5
06/11/2017

Travelled a long way to visit this hotel. Worth every mile. Very nice country setting and lovely hotel. Fantastic family rooms with a large room. Breakfast is very good standard. This is also the best value Best Western around and worth the journey!

KEITH D, Guest Relations Manager at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for the lovely review! We are pleased to hear that you didn't have a wasted journey, and enjoyed hotel and its surroundings. We hope you will be making the journey again to see us at Derwent Manor in the near future.

"fabulous refurb"

5
31/10/2017

I have stayed at this hotel a few times over the years and whilst it has always been nice it is now fabulous the rooms are decorated so beautifully, two double beds, coffee machine and a huge tv. I had prepared my parents for a hotel that has seen better days and a little tired. But no it has all been done out. We also stayed for a meal on the night in their restaurant. if you eat before 7.30pm you can have three courses for £11.95, this is a bargain and a great choice can be had. Breakfast the next day was lovely and a huge choice of cereals, pastries, hot breakfast it was all lovely. I would highly recommend this hotel. There is also a pool, yes its only small but it is still a nice facility to have. The room rate was very reasonable for such plush surroundings. Great find

"Wonderful wedding venue"

5
29/10/2017

We attended a wedding here and can heartily recommend this as a great venue. The room was excellent with a dance floor and bar exclusively for the wedding guests. The service was very friendly and professional, but most importantly the food was excellent. The hotel was very contemporary and clean and overall provided a wonderful experience for us all.

"Enjoyable visit"

4
22/10/2017

Had a nice 3 days here. The food is very nice and freshly prepared. Lovely scenery plenty of parking and playground for our daughter. The swimming pool was clean and warm. My only complaint was on the second day when my wife wasn't feeling well the fire alarm went of a few times when she went to reception to ask if there was a problem all the receptionist said was they thought everyone was out and it should be sorted, no apology. Overall a very good stay and would consider returning.

"Family Celebration"

5
21/10/2017

A great time was had by all the family at Best Western Derwent Manor Hotel,the service was absolutely first class,from the quality of the accommodation to the food on offer.Lovely setting in beautiful countryside.The swimming pool facilities were great and enjoyed by all.Brilliant time.

"Amazing all round"

5
20/10/2017

Have just spent a week at this hotel (mon-fri) and have to say it is a fantastic place to be. Set in a lovely peaceful part of the country it was just what we needed, the hotel is in the middle of a refurb but for most of it has been completed the rooms decor and furniture are stunning and give a very modern feel, the room we used had a massive comfortable bed,large tv to name a few things. The food is fantastic and as someone who has to eat gluten free i was extremely as i was not aware till we arrived how much gluten free options they had, the food itself was amazing, not to forget the very helpul and friendly staff who go that extra mile. Pool area was also good to enjoy,not to big or small just nice to unwind after a long day. To sum up this is a fantastic hotel with great staff great rooms great food we will back back for sure.

"Excellent "

5
20/10/2017

Just returned from a one night stay here with friends. The rooms we were in were fabulous. I think they had probably been recently refurbished as everything looked new. They were huge rooms, comfortable bed, lovely towels and really good toiletries. The decor was modern in black and grey but very tastefully done. Our evening meal was superb. Couldn't fault anything about it. We were on a deal so chose from the set menu but plenty of choice. I had mussels to start and a beautiful piece of Northumberland beef and creamy mash. It was so tender and delicious. My husband did pick from the a la carte menu (he had £15 allowance towards his meal) and his main course was a huge calzone pizza which he demolished with relish. The breakfast was also very good. Fruit cereals meats, then the usual assortment of cooked items. Everything very plentiful The staff were lovely, very friendly and helpful. We also used the pool facilities which was small but clean. All in all this hotel is very highly recommended by my friends and myself. I would definitely stay here again.

"3rd visit since June"

5
19/10/2017

We greatly enjoyed our previous visits to this hotel and the continuing upgrades. Unfortunately the first night of this visit would have put us off returng had we not known how good it could be. We had several episodes of electrical failures and the room was freezing.Maintenanc came promptly and thought it was fixed but it failed again .He returned when we were at dinner but it had failed again.The receptionist at first said no rooms available but we did change at 9.30 at night. Service at dinner was poor and we waited an hour for out main course by which time my husband who is in poor health didn't want to eat and with the room problems was ready to drive home.There was a very large party celebrating birthday which caused the problem re timing in restaurant. On a more positive note the rest of our stay was good and staff up to usual standard. I liked the relocated temporary bar and look forward to coming back in the spring to see the refurbished bar. An excellent situation for exploring Northumberland. Swimming pool is excellent

"Great place but dominated by weddings"

3
16/10/2017

A list of common complaints about hotels recently put the problems of staying whilst weddings were taking place well to the fore. We can now see why. Derwent Manor is rather pleasantly located on the outskirts of Consett, which is prettier than you might think. The facilities are grand, the rooms modern, bright and well serviced. However the whole organisation was entirely dedicated to its wedding business when we visited. It made the point of going there in a group difficult: Reception: We made the cardinal sin of turning up an hour early after a very long drive and having the temerity of enquiring if our room was available. The monosyllabic response may have been in keeping with policy but was not conducive to a warm welcome. Room: Very nice but the coffee machine defied logic and the plumbing may be fashionable and new but took a lot of working out simply to get a dribble of water Bar service lunch: swamped by wedding guests. The sandwich was well filled, cheap and copious but stale bread??? Bar service evening: the combination of one bar being out of action and the service required by the weddings made both choice and service limited. A new bottle of wine and then a glass of water required the hard pressed bar man to disappear downstairs each time. I complained about the quality of the beer I had been served only to be scolded as "that pump has been off for several days!", implying it was my fault for ordering it. Food: rushed and lacking quality. Sea bass was OK but served untidily General impression: we won't be hurrying back unless we go to a wedding

"Interesting building, great food."

4
15/10/2017

Situated in what seems like the middle of nowhere as you drive up a long driveway, it commands a high view of the surrounding countryside. We were located in one of the outbuildings a short distance from the main hotel. It's a very stylish and modern décor, that is in the process of being upgraded to the same standards throughout. The room was very nice to look at, but was extremely hot, with no visible signs of heating and no way to turn it down. The small window gave no respite. For a modern conversion it was quite pokey, with very little space to move around, nowhere to put a suitcase, no spare sockets for charging or using appliances and nowhere to sit properly if you wanted to use a laptop, without either sitting at a small shelf underneath the telly or sitting out in strange passageway with the kettle!. The towels and toiletries were also annoyingly hidden away in drawers, so I didn't find the shower mat until it was too late as I didn't recognise it as different to a towel - I did at least find the towels which I heard another guest talking about, as they hadn't. The food however was excellent. A plentiful breakfast and excellent dinner menu which included made to order pizzas which is obviously their speciality. It also has wedding and conference facilities. I'd definitely eat there again, but would want a better room another time.

"Mrs browns boys night "

5
14/10/2017

Was here last night and had a fantastic time from start to finish the meal was beautiful and service spot on and the show was funny from start to finish what a lovely place first visit but won't be the last

"Beautiful"

5
11/10/2017

Fantastic hotel fantastic staff beautiful surrounding a perfect escape from the hustle and bustle of life I would recommend this for both midweek and weekend brake but be aware it is also a fantastic wedding venue so can be a bit noisy at weekend

"Sunday lunch with the car club "

5
11/10/2017

We went with around 40 members of our MG Club for Sunday lunch in the middle of our club run around Northumberland and the Durham Dales. I never knew this hotel existed until Sunday gone. I have to say that the carvery lunch ranks with the best I've ever had. Taste and quality were excellent and superb value at just under 9 quid a head. Staff were great, friendly and efficient. 10 out of 10, we'll be back!

"Beautiful hotel"

5
08/10/2017

We have just returned from a wonderful stay at this beautiful hotel , we were there for our friends sons wedding and can only describe it as a perfect venue , everything looked stunning including the huge chandelier , the tables were beautifully set out and the whole package was fantastic. The food was very good although i do prefer my veg cooked but this was a small issue and the service excellent from the reception to the waiters . The room was beautiful with a massive bed , lovely linen and comfy pillows , it was warm without being too stuffy and had all the usual facilities tea/coffee ,t.v ,iron and board also a stunning bathroom and so clean , i would seriously recommend this hotel to anyone wanting to celebrate a special occasion , thank you to all staff on duty this weekend ....you were fab .

"Another wonderful stay"

5
04/10/2017

As you approach the hotel the silhouette of the two deers is quite stunning. The hotel always offers a warm welcome. It was slightly disappointing that the downstairs bar was not open due to refurbishment but the staff had made a pleasing alternative in an upstairs room. We look forward to visiting when the bar reopens. Meanwhile we had two great, relaxing nights in a very luxurious twin room. The food, as always, was excellent. The chef cooks steaks exactly as you ask as they do with breakfast. Lots of lovely dishes - the potato skins may not sound delicious but they taste excellent. There are plenty of walks around the area and the staff will provide photocopies. There was a few hours on Tuesday afternoon when all the electric was turned off because of work being done. It was to the staff's credit that this didn't affect our stay too much and we never heard a negative comment from the staff. Emma , in the bar, was charming and made sure that we were well looked after. We liked the new décor on the corridor leading to the bar and the children's play area is a nice touch. Keep up the good work.

"Loving the redecorated rooms "

4
02/10/2017

We stayed over on the evening of a wedding close by and were impressed with the high quality of the rooms. The breakfast was also very good and much needed after a late night of drinking and dancing!!

"Amazing Stay"

5
02/10/2017

The minute we entered this lovely hotel we had a warm & friendly welcome from the reception staff. The hotel is still being refurbished but this did not interfere with our stay. The dining area & function rooms are gorgeous ,tastefully furnished, loved it all. The food , well dinner was the best we can remember having with a fabulous menu .Breakfast ,lovely, everything you could ask for. Waiting staff all very efficient & friendly. The bedroom ,we were in the annexe & the room was gorgeous , not huge but certainly roomy enough for us .Nice toilet with walk in shower ,spotless. Great looking leisure facility although we did not use it.. Good play area ,if you had children with you & lovely walks. absolutely loved our stay ,hope to go back soon. Can't wait.

"A wonderful stay."

5
01/10/2017

This hotel is graded as a 3* but in our opinion it should definitely be a 4 star. The rooms have recently been refurbished and to a very high standard. The furnishings are luxurious. We stayed in a double room which was on the ground floor. This was a large room with 2 double beds which were extremely comfortable. In the room there was a large flat screen TV and a coffee machine. The bathroom was immaculate. We stayed for 2 nights on a DBB package and the food was delicious. We also had lunch on both days which are very reasonably priced and aplenty. The bar is full of character. The staff are so attentive and helpful. Even though there were a couple of coach parties in the hotel we did not have to wait long and the staff, although busy are so friendly and professional. We would like to say a big thank you to Karen (in the bar downstairs) and Christopher in the restaurant for your wonderful service and you both even took the time out to chat to us. All of the staff are a huge credit to this hotel. I have raved about this hotel to anyone who will listen and we would definitely recommend this hotel to everyone. We will definitely be back. Thank you all for a wonderful stay.

"Another great weekend"

5
01/10/2017

So , this must be our 7th visit to the derwent over 4years and we are never dissapointed . The on going improvements are obvious and mostly for the better . We have yet to try out a refurbished room in the main hotel as we keep being put in either one waiting to be done ( not complaining ) or one in the building across the yard . Only down side with these rooms are , they are rather dark and need lights on all the time and as in a previous review , the sinks in the on suite are awful to have a wash in .However we are prepared to put up with that to be able to stay in what I can only describe as a top class hotel . The chef has certainly got a lot to be proud of , both quality and portion sizes are first class , and I hope this compliment will be passed on to both evening and breakfast chefs . The rest of the staff are polite and helpful , even tho over the years staff have been replaced it was nice to see some originals still there . A big thankyou to Karen in the gallery bar for taking time to chat and make us feel less of billy nomates when we were the only ones left in the bar .looking forward to our next visit when the bar will be all shinny and new .

"Newly Refurbished Hidden Gem - Service from all staff in Reception, Bars and Restaurant Exemplary"

5
28/09/2017

I think the hotel is currently rated a 3 star venue, but based on our experience, the Best Western Derwent Manor Hotel is truly worthy of a 4 star rating. The hotel has clearly invested some considerable resources in updating the bedrooms throughout, and most of the public bars and function rooms, making us feel really lucky to have had the chance to sample the hotel offer. The Prego Restaurant is somewhere we will definitely return, whether we stay in the hotel, or just visit for an evening meal. We arrived to find a complimentary bottle of red in our room. The bed (massive) the room decor, furnishings and fittings were all brand new, with new carpet that just swallowed up your feet in the pile. Our bathroom was pristine, with new everything, and crisp new tiling, with not a hint of wear or staining within the seals and grouting, what a refreshing change in a hotel bedroom! We had a super huge flat screen TV, perfectly located on the wall for watching in bed. Dinner on our DB&B tariff was first class and thoroughly enjoyable and represented excellent VFM - hence our intention to return to Prego as non residents, at some stage in the future. Breakfast (the full monty) was buffet style with our eggs cooked to order, and served, cooked perfectly in a flash. But the 'jewel in the crown' at the Best Western Derwent Manor Hotel, based on our overnight stay experience, is the quality of service offered by all of the hotel staff from arrival and check in, though to the bar staff, restaurant at dinner, and at breakfast too. I am not sure if the hotel management have introduced a very effective recruitment and selection programme, or have some excellent in house training, but we found the staff a real delight, polite, courteous, friendly and efficient, with a really endearing, willing to help quality whenever called upon. They are a credit to the hotel and should be commended by management. Can't wait for another chance to stay here, so we can try the leisure facilities next time. The best overnight stay we've had in a long time, at a really competitive price. Highly recommended hidden gem of a hotel, if you're travelling north or south on the A68, or simply looking for a quiet rural break, give the Best Western Derwent Maor Hotel a try - you won't be disappointed!

"bad room"

2
21/09/2017

The staff were great the food was very good but the room was terrible. The wash basin was tiny with a bathroom cabinet over it rendering it impossible to use. I had to walk to the leisure centre in order to get washed and shaved. Would not recommend.

"wedding venue"

5
15/09/2017

We held our daughter's wedding here and it was an excellent venue in every way. All the staff were friendly and helpful. The food was delicious (we are all veggie). The venue was clean, smart, warm, welcoming and beautiful. All in all a fantastic day. I would highly recommend it.

"Excellent stay"

5
13/09/2017

Back for a second visit to this hotel and it was better than the first if that was possible. Room was huge, big TV ,very clean and modern bathroom. Breakfast and dinner both excellent.Staff very pleasant and helpful. Will certainly be back for a third visit. Only small problem (and it is small) is the fact there is no private cubicle to change in the ladies room at the leisure centre.

"Lovely break"

5
12/09/2017

We had a 2 night break at the Derwent Manor and thoroughly enjoyed everything. Our room was very spacious with modern fittings. Great bathroom and very clean. We had dinner both evenings in the restaurant, eating from the table de hote menu. Everything was delicious. A good selection of food at breakfast too. All the staff were helpful and friendly. We didn't use the pool etc but will do next time we visit. It is ideal for visiting Hadrian's Wall and the coast.

"Sunday saver"

3
06/09/2017

A lovely hotel , recently refurbished the rooms are very stylish and modern . The leisure pool is very small and was spoiled by unaccompanied kids . The dinner and breakfast were excellent , good choice and quality . We were unlucky to have a late night party in the room next door which kept us awake till 4am . This spoiled our trip and would make us reluctant to return , otherwise a good venue with nice views , staff were ok as well .

"My daughtersoul wedding"

5
06/09/2017

Staff so lovely, rooms amazing, as all our guests were in the refurbished ones, food was excellent and the service was good as most of us had a two nights deal . Beautiful scenery and surrounding. Children's park could be more updated and drinks a bit pricey but overall they done us proud as the room looked amazing

"Magical wedding day "

5
03/09/2017

Our Harry Potter themed wedding was perfect from start to finish. The venue grounds are beautiful, the grand hall is a magnificent room, the newly refurbished rooms are very comfortable and stylish, the food is stunning but the best thing was the staff. Nick and his team couldn't do enough for us. We got so much positive feedback from our guests as well. We look forward to returning on our anniversary.

"What more could you ask for?"

5
01/09/2017

A super hotel. Modern but in keeping with history of the building. Attentive staff, fabulous rooms, very homely and looks great. Very comfy beds, large TVs etc. Small play area that's brand new. Great breakfast. Really enjoyed our one night but will definitely be returning and using Best Western hotels again. Fab!

"Lovely modern hotel"

4
30/08/2017

I attended this hotel in the Summer for a wedding. The hotel was being refurbished and what had been done was really nice. Lovely decor, lovely and modern. Perfect setting for the wedding. Food was really nice. I haven't given 5 stars because of the room we stayed in was disappointing. The majority of the wedding party stayed in the newly refurbished rooms and these were lovely. We however stayed in one of the old rooms, yet paid the same amount. The room was really dated, which was a shame. Once the hotel is fully refurbished I would definatley come back and stay here if I am in the area.

"Amazing Short Stay"

5
25/08/2017

We've just got home from a night away at the Derwent Manor and we can't fault it at all. The room was beautiful with everything we could possibly need and a HUGE bed. We had our dinner in the Preto restaurant and it was delicious and great value for money; definitely recommend the mussels starter and the lasagne. Breakfast was also brilliant, lots of choice and everything cooked really well. Waiting and reception staff were also lovely and really helpful. Swimming pool small but nice, just a shame the sauna was out of service.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, we as a team are delighted that you had such an "amazing short stay" We look forward to welcoming you soon to Derwent Manor.

"An Excellent 2 Nights at a Very Good Hotel"

5
25/08/2017

My wife and myself spent two nights at the Derwent Manor and were impressed from arrival to departure. The hotel is well situated just off the A68 and the hotel grounds were expansive and lovely.The receptionist was pleasant and helpful and the room was ready even though we arrived early. The room itself was obviously recently refurbished was in pristine condition with a comfortable King Sized Bed. For breakfast and dinner the staff were excellent, very pleasant, helpful and efficient. It was also good to be able to see the chefs preparing the meals from the open plan kitchen. One minor criticism was the menu was the same both nights a little variation would have been nice. Overall we had a very good stay in a lovely hotel, highly recommended.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. The team are delighted that you had "an excellent two night stay at a very good hotel" We look forward to seeing you again soon in the near future.

"Reward for coast to coast"

4
24/08/2017

Stayed at Derwent Manor as a final stop off whilst doing the Coast to coast bike ride. We stayed here with 15 children aged 10-11 and all their bikes to. The hotel went out of its way to accommodate us all and provided us all with use of spar and an excellent meal . Well worth a stay in the beautiful countryside. Rooms are beautifully decorated with kingsize beds.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guests Thanks for your review whilst staying with us on your coast to coast bike ride. We are delighted that you and your children enjoyed their stay at Derwent Manor. We look forward to welcoming you all again next year in your fund raising efforts.

"Scenic break"

5
22/08/2017

Was at this hotel last year in July..but unfortunately was unwell and had to leave. Returned again on 17th Aug 2017. Firstly Catherine on reception was so helpful and extremely polite. I forgot to print off the voucher, Catherine said just email to me and I will print it off for you. That's what you call service! She had us booked in in 5 minutes and we where put into room 117 ground floor. Excellent room, refurbished and extremely clean. Our voucher included free bottle wine, dinner & bed & breakfast. The wine was in the room on arrival, lovely red merlot(not cheap stuff). We went to dinner and Christopher seated us and Michelle and another 2 girls (sorry did not get their names) were very alternative while we dined. The staff were all chatty and very polite but not intrusive. The meal was a 3 course and it was delicious. The time between courses was perfect, not to quick not long. Very impressed with this. The bed was very comfy and shower hot. Breakfast was good choice of fruits etc and hot buffet with order of whatever eggs preferred. I would highly recommend this hotel and I will definetly return. Thanks guys and girls you are a credit to the Best Western name.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. I am pleased to read that you had an enjoyable return visit with us in August and that Catherine was able to assist you with printing your voucher for you. I will pass your kind comments to all of the team involved and we look forward to welcoming you again in the near future.

"Wheelchair users"

3
22/08/2017

I booked this well in advance and explained that I was in a wheelchair all the time. I was assured the room would be "perfect". As soon as we went into the room there was a problem, as the carpet was so plush and thick my wheelchair wouldn't move over it. I had to rely on my husband to move me around for the next 3 days. The room was lovely, with 2 full size double beds but there was so much furniture that I couldn't get past the middle of the room. Anyone travelling alone wouldn't be able to manage. The wet room had a small seat but the grab rails were in the wrong place. Again, I needed help. There was a nice coffee machine in the room but no bottled water or biscuits at any time. Still, being in a wheelchair did give me a better view of the mould growing in the sink overflow! We've stayed in a lot of Best Western hotels and one day, probably not in my lifetime, someone with ask a disabled person's advice before designing an "accessible" room which turns out to have been thrown together with more than a little bit of a "that'll do" attitude. The only hotel that comes anywhere near is the Monkbar in York. On a more positive side, the staff were lovely and the food was consistently good, both at breakfast and dinner. If you're not disabled this is an excellent hotel to say in. It's just a pity that disabled guests come very low down in the pecking order.

"Lovely overnight stay"

5
21/08/2017

My partner and myself have just come back from a lovely night at derwent and we couldn't fault it , the receptionist on arrival was so friendly and chatty, the bedroom was beautiful with stunning views, both evening meal and breakfast were delicious, The pool was a bit on the small side but still very nice. Thank you to all the staff especially the lovely lady on reception for making our stay so nice.I have included a photo of the view from our window

"Me and my boys"

5
16/08/2017

Visited this place for two nights as a little break with my boys. My eldest is in a wheelchair so always panics about accessibility I emailed the hotel after booking a fantastic deal with booking.com. On arrival we where met by a fantastic receptionist who was so helpful and professional. She advised us of all the best routes to get around and told us she had sorted the accessible room. When we entered the room my eldest was delighted as not only was the room beautiful and spacious but the bathroom was perfect for his wheelchair it even had a cosimat toilet (bit like a bidet and also dries) which he's wanted one at his mums for ages. The hotel is lovely and clean the facilities are fantastic, a great pool which we spent a good few hours in. We had a breakfast each morning which had plenty of options, the fruit was lovely most of the cooked breakfast was lovely just not keen on the sausages. The first night we ate a snack in the bar which was ok, but my son had mash which wasn't great but I think that's due to the state of the potatoes at the moment. Restaurant (Italian) second night excellent value £11.95 3 course early bird 5-7:30 pm. Overall a great couple of days in a lovely hotel with excellent staff in a beautiful landscape.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us, I was delighted that you had such an enjoyable stay with your sons. I will pass your very kind words to our reception team who assisted you and also to our chefs. We look forward to welcoming you and your family again in the near future.

"Excellent stay"

5
14/08/2017

We stayed on a dinner, bed and breakfast package which was excellent value. We stayed in a recently refurbished room. Room was a very good size with comfortable large bed and three comfy chairs. Bathroom was very well equipped. All very clean. We had to ask reception on how to use coffee machine as instructions were not clear. Dining room was very pleasant with modern decor. Breakfast excellent. Very good choice of fruit, yogurt, cheeses, cereals etc and self service cooked items. Dinner was delicious too with a good choice for each course. Staff very efficient and friendly. Would recommend this hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Thanks for reviewing your stay with us. I was delighted that you had such an enjoyable stay and enjoyed our newly refurbished bedrooms, which you found very clean. I will pass your kind comments to the chef and all of our staff involved. We look forward to seeing you again very soon.

"Fantastic stay, helpful staff, great food"

5
12/08/2017

This was our third time staying at this beautiful hotel, and we would recommend it to anyone. Being just a half hour drive from Newcastle we use this as a little 24 hour getaway to relax. We have always used the Groupon voucher deal, including spa and leisure access, three course dinner and breakfast. This time my fiancée booked us in to stay for my birthday, but unfortunately I had an accident which meant we couldn't get there on the booked date. The voucher clearly states that once the booking is made you can't change it, but when I rang and explained the situation they very kindly moved our booking to a later date anyway. As I had mobility issues following my accident and subsequent surgery I then contacted the hotel again and we were given a fantastic easy access room with spotless wet room and two enormous double beds. The three course dinner and breakfast were fantastic and the service was excellent. After breakfast we had family meet us there, and despite the bar being closed the receptionist kindly arranged for a waiter to come down from breakfast to serve us coffee and biscuits anyway (I believe the waitress was called Pippa, and her friendly and upbeat nature really made our day). We both look forward to staying here again and, as mentioned above, highly recommend this place to anyone for a nice, leisurely, relaxed getaway.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Thank you for your review, delighted that you had another fantastic stay with us and you found our team to helpful along with great food. Look forward to seeing you again soon.

"2 day break at Derwent Manor"

5
11/08/2017

As per previous reviewer our stay was excellent. All the staff went out of their way to help; they were all very accommodating. There are refurbishments going on, but we really didn't see any where our room was situated; it had already had a makeover. Very large room and bed and very comfortable. We stayed for Bed breakfast and evening meal. Food was excellent, good selection and hot, in fact there was so much on my plate I had to leave a bit. Really impressed with restaurant and kitchen. Restaurant staff were lovely and the kitchen staff worked really hard to ensure we didn't have to wait long for each course; everything was hot and tasty. Nothing too much trouble. We took a mid week break and there was no noise at all. You take as you find and we really enjoyed our stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Thanks for reviewing your stay with us. I was delighted that you had such an enjoyable stay and enjoyed our newly refurbished bedrooms. I will pass your kind comments to the chef and all of our staff involved. I am particularity happy to read that your stay was not impacted during our ongoing refurbishment works. We look forward to seeing you again very soon.

"A mid week break"

5
07/08/2017

Set in County Durham and close to the majestic and unspoilt Northumberland National Park this delightful country hotel is ideally situated with easy access to the market towns of Hexham and Corbridge and the major cities of Durham and Newcastle. Metro Centre, Gateshead is also nearby. The staff, accommodate, food and facilities are all excellent. Nothing was too much trouble for any of the staff from and including Reception, House Keeping, Lesiure, Resturant and Bar. A wonderful hotel.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thanks for your review. Delighted you had such an enjoyable stay with us, I have passed your kind comments onto all involved. Look forward to welcoming you again in the near future.

"Dirty rooms"

1
04/08/2017

Booked and stayed at the Derwent manor place beautiful but the room was dirty not cleaned a all.Now watch the coffee machines pods left in them so health issues.If you are going on a romantic weekend the staff know how to kill it.Resteraunt seat is stupid spent more time looking at my table then at my food.

"Horrendous Customer Service"

1
02/08/2017

Initially called & wanted to make a booking for an overnight stay after renewing my wedding vows. I wanted to make enquiries about the room rate & extras to make this a special night. After speaking to Dan (who I now know is in training) he was unable to answer any questions & advised he would get someone to call me back the following day. I then spoke to reservations who again were unable to help & advised I spoke to hotel. I've just received a call from Leanne who I have to say was completely rude, unhelpful & abrupt. After explaining how disorganised the booking service was & how I felt quite let down & also the fact if the person who was in training could not help there should have been someone there to support him & able to help customers. Her reply was rude & abrupt. She offered no apologies & went on to make excuses & didn't answer any questions as to how the hotel had different information to the reservations department & also the website. Leanne's unprofessional attitude has completely put me off from any future bookings I would make as I would want to stay somewhere that made you feel welcome. So glad I didn't waste my money

"Our Babymoon "

5
31/07/2017

We stayed at the hotel Thursday to Saturday and had a fabulous time, when we got there we had afternoon tea which was the best we have ever had, then at the evening had a 3 course meal, the day after the breakfast there was such a good choice for everyone, then again had another 3 course meal then next morning breakfast every night and morning we loved the food and the service we was out of this world, while we was there we had dealings with 5 people in particular: Megan, Michelle, Karen, Emma and Christopher... I can honestly say we will be back and had a amazing time. Thanks once again for making our couple of days away the best...

"Absolutely amazing "

5
27/07/2017

Just got back from a 2 night stay here - groupon deal (bed, dinner and breakfast). Cannot fault any aspect of the trip. Room was very modern, immaculate condition. Bathrooms also lovely, raindrop shower and bath in one (again immaculate). Supposedly a double bed (more like King size) and veryc very comfortable. All staff couldn't be more polite or helpful. Leisure facilities also immaculate with outstanding views of the countryside. As for the food, probably the best breakfast and dinner Ive ever had- plenty of choice, all fresh and very tasty. 10/10 would recommend this place to anyone- I genuinely can't imagine finding anywhere as nice (especially for the price- unbelievable). Credit to everyone working here, thankyou for such a wonderful trip!!!

"great mid week stay wit the girls"

5
26/07/2017

I have stayed at this hotel several times for a night with the girls and never been disappointed. The setting is picturesque, staff are lovely, the small leisure pool is well kept and the food is excellent. The hotel has been having a huge refurbishment programme and all that seems to be left to do is the bar area and maybe a few bedrooms. The refurbished rooms are very nice and the beds are so comfortable. What I will say, however, is that we always stay mid week as I am aware that this is a popular wedding venue and that there are also themed cabaret nights held on many weekends. Judging from some of the negative reviews these are the source of a lot of disappointment from guests whose enjoyment was spoilt by noise; in my experience that's the same in most hotels with large function suites in use. Try to stay when there is nothing like this going on, unless you are part of it, and I am sure you will love it too.

"Best Western hotel around."

5
19/07/2017

Visited the Royal Derwent manor hotel for our evening meal my partner and I was very happy to enter a very good hotel. Everywhere was clean and tidy. We were directed upstairs to the restaurant a lovely large room again very clean. Welcomed by a restaurant assistant who showed us a table. Given a few minutes to select a drink. Then asked if we were ready to select our meal. Very surprised to see a 3course meal for under £12. We were served with a very good meal. Food tasty and hot. Assistants friendly and polite. We left feeling the meal was a great success. We definitely will visit this restaurant again. I recommend you try this hotel.

"Fabulous stay"

5
17/07/2017

Stayed here for one night as a surprise thank you to my hubby Everything pristine. Room massive and tastefully decorated. Food both at dinner and breakfast fab nothing too much trouble. Bar and decking area lovely . Big shout out to Hannah who was very friendly and so very helpful See you again soon !!!

"Sunday lunch"

5
16/07/2017

I booked the restaurant for 30 people to celebrate my husbands retirement and birthday. The food was excellent and the service was excellent although it is a arvery the starters and desserts are served as well as drinks. Nothing was a problem and all the staff where helpful, we had 6 children under 3 years and they accommodated their needs.I supplied my own cake and the staff cut it up for us and plated it. I have had nothing but positive feedback from our guests about the whole experience well done and thank you

"Afternoon tea 13.7.17"

5
13/07/2017

Table set with white linen ready for our arrival. Absolutely delicious sandwiches, selection of cakes, fresh warm scones with jam & cream, plenty of tea or coffee. Served by Karen who is a warm friendly lady & although it was busy she still had time to check everything was to our liking. It's my mams favourite place for afternoon tea & will definitely keep going back as its great value & a such a warm welcome awaits.

"Excellent Group Experience"

5
12/07/2017

Have just arrived home after a two-night stay at the Derwent Manor Hotel with a group of 32 friends visiting various Stately Homes/Castles in the area. The overall experience was excellent with beautiful, newly refurbished rooms. Any minor problems were dealt with immediately and all the staff were a credit to the chain. The facilities in the room were impressive (although some of our group had a bit of a problem with the technology of the coffee machines!) The standard of the food was excellent both at dinner and breakfast with so much choice. (Fresh melon, orange and grapefruit - not a bowl of the tinned variety in sight ). Again any queries were dealt with immediately. We all spent a very enjoyable last night in the bar and the staff there are very skilled at using a range of cameras to take photos for everybody! A peep in all the function rooms showed that any weddings/corporate events held there would be brilliant occasions. It is certainly a place that can be recommended and would have no hesitation in returning. I'm not sure that some of the earlier reviewers had stayed at the same hotel!!!

"Exceptional"

5
11/07/2017

The hotel is located in beautiful countryside and the view from our room was spectacular. Our room was fantastic being large enough for a king size bed, which was very comfortable. It had been recently refurbished and was tastefully decorated. We were impressed with the standard of food served, everything was cooked to perfection with a wide range menu suitable for most palates. The quality of the food matched the service of the staff. We would definitely recommend this hotel to anyone visiting the area.

"Lovely stay!"

5
11/07/2017

Fantastic short break. Food was excellent and all staff helpful and friendly, despite being extremely busy. The location is stunning and the building interesting, it has a relaxing but old, traditional feel and has a nice character. Our dog was welcome in the bar with us and even though he barked a little at the noise in the corridor (when we went to dinner) the staff never complained at all. Top marks! The only fault we could mention was the wait for a cooked breakfast on our first morning (not sure how long it took but it felt like close to half an hour), the second morning it was a hot buffet so we could go and help ourselves.

"Granddaughter's 1st birthday family meal"

5
04/07/2017

The hotel restaurant bars and indeed the whole building is decorated in the highest quality and best taste it is also totally immaculate. We went for a family 3 course meal 5 adults and the baby. The staff were utterly fantastic and the meal, well I've only ever tasted food this good on a Celebrity Cruises cruise ship, the food was wonderful home baked bread the steak melted in your mouth, and here's the kicker 5 adults 3 course meal of the highest quality served by people who care £60, had to keep asking if they had made a mistake! We will definitely book into there again

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. We are delighted that you had such a great dining experience with us.

"Wonderful"

5
03/07/2017

My son and I (adults) stayed overnight on July 2nd. It was a Groupon deal and included use of leisure facilities, breakfast and evening meal. The hotel is located in beautiful countryside with stunning views of part of the Derwent Valley. The foyer is rather dated - tartan carpet, suit of armour - but I was told it's update will take place soon. As soon as you head for the rooms and restaurant it is a different story - our twin bedroom was fabulous. Very expensive fittings, two king beds, Tassimo, 2 chaise longes - you'd have to see it. The restaurant (Prego) is furnished in black, silver grey and chrome. The menu is imaginative, the food very well-cooked (you can see the chefs at work), served by very efficient waiters. My son missed dessert to catch swimming before the pool closed. A waitress, without being asked, brought a plated selection of desserts for him to eat later. One of the best hotel meals I have had in a while. Nothing was too much trouble for them. The receptionist was charming and helpful. We saw the lovely ballroom and another large function room. Beautiful settings for any wedding, I would think. There is also a good-sized bar area where coffee and snacks may also be bought. This, too is due for update from the stone-cladding and dark wood. Again, the staff make up for it, our waitress telling us some of the history of the area. Their plan worked - we are hooked and will definitely return. Many thanks!

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. Delighted to read you had such an enjoyable stay with us. Look forward to seeing you again soon.

"Poor service from management including the General Manager"

1
02/07/2017

We had The Derwent Suite [ room 105 ] for 5 nights. I was told it was a VERY quiet room but on the Saturday night it was the NOISIEST in the hotel as we were directly above a function suite with a disco blaring until 1-00am !! I spoke with the duty manager at length at 12-30 am and was lied to again. Incidentally she was the person who informed me that room 105 [ The Derwent Suite ] was "very quiet" I emailed the General Manager, Mr Biggin, on 3 seperate occasions and, to date, he has not responded!! This is extremely poor management. It would seem that Mr Biggin doesn't really care about his customers legitimate complaints. My rating should, in fairness, have been higher but the extremely poor attitude of Mr Biggin and his junior manager, has reduced what would have been 3* down to just one. If you are thinking of booking a room / suite of rooms in this hotel I advise you NOT to take room 105 [ an expensive suite ] or any of the other rooms in close proximity if you are staying on a Saturday or any other night a disco is expected. I would appreciate a response to my email Mr Biggin but I am not holding my breath - and please do NOT post the standard response to a negative post as it gives the exact same email address that I have used 3 times before and had no response !!!

"Lunch"

1
29/06/2017

Visited with daughter and grandson. We ordered the house salad. Absolutely inedible and defied it's description on the menu. After returning it we were given a much improve salad. However extremely annoyed that they actually let the first salads out of their kitchen. Also no reply to my email to them.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for taking the time to review your lunch visit with us. As discussed with my team on the day of your visit, we were very sorry of the incorrect salad that was served to you and apologies unreservedly for this mistake. I am pleased the team managed to rectify the issue for you quickly. With regard to your email can you please forward this to me at the hotel as we have no record of this? Once again my sincerest of apologies.

"Lovely helpful staff. Great pool and jacuzzi. Food lovely."

4
27/06/2017

Would stay here again. The only thing was that dinner was too late for me. We didn't finish until 9.00.p.m. Had to ask for a kettle, as we had a coffee maker, which was not to our liking, and a bath mat, as the bath was slippery. However, these things were put right straight away. Lovely area for walking and scenery. Mthoroughly enjoyed our stay.

KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Dear Guest Thank you for your review. Delighted to read you had such an enjoyable stay with us. Look forward to seeing you again soon.

"Pleasantly Surprised"

5
26/06/2017

Just left after one night here on a dinner,bed and breakfast package. Really nice experience. Staff very helpful and friendly. Great service in the restaurant both in the evening and at this mornings breakfast. Our evening meal was extremely good as was the breakfast.Our room overlooked the car park,however, you can see out towards the rolling hills and countryside.It was beautifully appointed and fabulously comfortable. Went for a nice walk down to the River Derwent through the hotel grounds after checking out. Wouldn't hesitate to recommend.

"bar without a welcome"

2
25/06/2017

Went to the Derwent Manor for a quick drink,heard it had been refurbished with a nice outside area to sit in the sun unfortunately it was a bit windy so went inside-big mistake,the sour smell of food hit us straightaway and the dour decor wasn't appealing.Only had britvic tonic but good range of gins , could be so much better in a great setting.

"Wedding day"

5
22/06/2017

We had our wedding here on the 27th May 2017 in the Allensford suite. We honestly had the most amazing day. It was even better than we could have ever imagined! In the run up to the wedding we lost two wedding coordinators which did cloud our judgement slightly but this really isn't unheard of in the wedding industry. We met Nick the weekend before and the day ran so smoothly! Not a single hitch! All notes from every meeting had been recorded so Nick had a clear view of what we wanted and expected from our day. We had access to the garden room conservatory and the weather was amazing so our guests also used the outside space. All of our guests have commented on how friendly and approachable the staff were and nothing was ever a problem. Genuinely the most reasonable wedding venue around with a full package for 95 day guests and 125 evening including 3 course meal, canapes, many drinks, sweet cart and substantial evening buffet as well as chair covers/sashes and table sashes with mirror along with extra alcohol (which we did pay for) all for less than £8000 on a bank holiday Saturday! The suite for our wedding night (room 111) was out of this world! We would actually come back just to get our use out of this suite! Overall an amazing day had by ourselves, family and friends ...... Thank you!

"Return visit"

5
21/06/2017

We last stayed here a few years ago which we enjoyed.We were impressed by the upgrading which had taken place.New flooring upstairs.Competely changed dining room with a great table d'hote menu -each choice was delicious.Large a la carte menu.Open kitchen and large pizza oven. The bread and various butters were amazing Breakfast was very good and staff at all times were friendly and helpful. An easy journey from here to Beamish ,the main reason for our visit, also an easy journey to Newcastle. Sadly not enough time to use the swimmimg pool and gym facility but hope to return soon and enjoy it all again

"A Beautiful Place"

4
20/06/2017

The hotel is on the top of Holerow Fell which provides superb views across the Derwent Valley to the east and south east towards Consett, Stanley and Anfield Plain The rooms are well proportioned, however, our room was so full of furniture that access was restricted. Lighting did not allow the reading of newsprint. The building has been developed to suit the contours of the hill so there are many short staircases which prove difficult for the older visitor. There is a lift between the upper ground floor and the restaurant. There was an extensive English and Italian menu available. In summer The hotel provides a base to explore Beamsh, Aydon Castle, the Roman site at Corbridge, Hadrian's Wall, Lead Miner's Trail and the north Pennine Moors etc.

"Lovely dog friendly hotel "

5
11/06/2017

Stayed in one of the apartments and was very comfortable. Comes with a kitchen, perhaps a few more essentials such as tea towels, but that's just a small niggle. The bar and restaurant area was lovely we managed to sit out on the patio. There's a lovely big field that our dog enjoyed burning off some energy. Good location not far from supermarkets etc. Also in a picturesque location. Pleasant stay and good value for money

"Exceeded expectations"

5
08/06/2017

We stayed on an excellent value midweek two night DBB break booked through My Hotel Break. The room had recently been refurbished, was large,clean and very modern. We ate in the bar on the first night which was ok, however the second night we chose from the extensive Italian menu in the Prego restaurant, this we thought to be exceptional and great value. Although an AA 3star hotel we have stayed in much worse UK 4 star hotels in the past.

"2 night stay for wedding"

5
06/06/2017

My husband and I stayed here for 2 nights for my cousins wedding. On arrival we were allocated a new room in the annex building. We had left our cases in the car as we were running late for the family pre-wedding dinner, so did not get to look at our room until after the meal. When we did head to the room it was around 9pm. Unfortunately we weren't impressed with the new rooms in the annex. They were very small, we hardly had any room to move, and it was far too hot. I was 6 months pregnant at the time and felt extremely claustrophobic. When you walk in, there is a wall immediately in front of you, to the right is a small wardrobe and to the right a desk with a flat screen TV above on the wall and double bed. You can kind of see this in the photos but unfortunately they are screenshots from a video on my phone so they aren't very good. The door to the bathroom is right next to the bed so whoever is on that side may get disturbed by the other person going to the bathroom. Also, as the window had been left open there were little black bugs/flies on bed sheets. We went over to reception and explained how we felt. We were quickly given a different room in the main building, which we were very happy with. The room was huge and we were now in the same corridor as a lot of my family which was handy. Despite the slight issue with the first room I cannot fault our stay, everything was perfect and the room situation was dealt with quickly and efficiently. The staff even offered to help us with our bags which was very kind of them.

"Hot, Dark and Cramped"

2
03/06/2017

We went there for a quiet night en route to friends. We were in the Birch room in the Annex. It was warm outside but not hot. Inside, the room was quiet but too hot to sleep comfortably despite having both windows wide open. The room was cramped with little surface space for putting bits on. Even the bedside tables are dominated by large lamps. The room was dark with a predominately black decor - ugh. We could not get any BBC channels on the TV. The staff were nice and the food was OK but I would never go there again. If you are having a wedding make sure your guests get better rooms than Birch - it would be very difficult to dress for a wedding in it.

"Gorgeous hotel"

5
27/05/2017

Stayed last night for my husbands cousins wedding! Our room was spacious & well presented. The bed was soooo comfy! The food was gorgeous during the wedding meal and there was a great choice for breakfast. Staff were very pleasant and reception staff were very helpful. We will definitely stay again!

"Fantastic day "

4
27/05/2017

Hi we came for a wedding yesterday, and also in the hope we could find a venue for our wedding, what and amazing day and what an amazing venue 1st class! My day was only spoilt by the rude uninterested bar person (may have been Karen? She was a bar supervisor with glasses and had a look of deadri Barlow. She was extremely rude to me. I asked for two pint glasses both with a bottle of fresh orange in an topped up with lemonade. She looked at me as though I had two heads! She stopped and said you can't get that on a free drink! You will have to pay for it! So we said that's fine! then proceeded to pour two bottles of fresh orange in one glass and topped up with lemonade and slammed it on counter! We explained that we wanted it in to pint glasses topped up. So she snapped well I told you you would have to pay! We said that's no problem but we did ask for two. She snatched the drink and mutted under her breath and then proceeded to just split the drink between two pint glasses and put them back on the counter! No apology! During the course of the day and evening everyone was complaining about one thing! That lady and her attitude and lack of customer service! We for one would have liked to consider the venue but with the thought of our day and guests being treated like theirs were yesterday has put us off. Such a shame one person in a leadership role and supposed to be leading by an example goes about her work like this!

"A Great Hotel"

4
23/05/2017

We stayed for a two day break on a dinner bed and breakfast basis. The location is wonderful, well off the main road down a nicely tarmac drive. The reception was great and the room was to die for, with a walk in wet room for my disabled wife. Great views from the room one the rolling countryside. The food served in the first floor restaurant was lovely, both dinners and both breakfasts. Well worth seeking out especially as its recently been refurbished. On the down side and for those with disabilities. There is no direct access from the bar or lift to the reception and a detour for wheelchair users is mandatory. If you can walk then its possible, but be careful if using any form of walking frame as there are a few steps. There is a lift to the first floor. A ramp is provided to deal with the change in levels, but it's far too steep and took me all my strength to push my wife up it, be warned you may need help. That said help was always offered with a smile, and our room was at bar level. We will be going again, given the chance.

"What a lovely surprise "

5
21/05/2017

My family had arranged lunch for my birthday, having passed the hotel a million times I had a lovely surprise. It looks like it has been having an upgrade and the food was delicious. We had Sunday lunch menu and it was very reasonably priced. The staff were really lovely too. It looks fresh and modern but hasn't lost its character either and it's in a great location for touring a beautiful part of the North East.

"Very enjoyable hotel in a lovely location"

4
20/05/2017

Lovely hotel in a superb location high up on Northumberland with views across rolling fields and hills. Our room was extremely nice - twin room number 234 - which was a large room with two huge double beds and views across the adjacent fields and hills. The hotel itself is very nicely decorated and modern. We used the pool, sauna and jacuzzi every day and all were very enjoyable. There are windows around the pool area which offer lovely views on a clear day. The staff were all excellent, very willing to help and very courteous. The food was excellent. We were on a package so the dinner menu was limited. That said we had access to 5 starters, 15 mains and 6 sweets without having to pay any surcharge. Whilst it was a long drive for us from the North East of Scotland, it was a very enjoyable drive through some lovely countryside (rather than non stop motorways all of the way) and past some very nice small towns and villages which are excellent stop off points during the journey. Would have no hesitation in recommending the Derwent Manor to anyone thinking of booking a stay there.

"Amazing "

5
18/05/2017

I stayed for one night with work, all the rooms were presented lovely i couldn't fault it. Staff where polite and very helpful. Overall i loved it and would recommend it. The only thing if i had to fault it would be the check out times being at 11 we never really got to experience the pool, gym ect

"Hotel of two halves"

4
17/05/2017

Stayed 2 nights whilst visiting family. The public areas of the hotel have been refurbished and looks very modern. The restaurant is very welcoming and an excellent buffet breakfast provided. The room we had hadn't been updated and looked very tired. The bed was nice and comfy but the carpet was thin, heater was very old fashioned and not very good. The bathroom was a disaster, the toilet would only flush if you "pumped" the handle. Shower was very basic over the bath and there were no grab rails or slip mat in the bath. The room doesn't look in keeping with the rest of the hotel. There is wi fi in the room but it is very hit and miss. I have to mention the staff though who were all very friendly and helpful.

"Comfortable hotel in spacious grounds"

4
17/05/2017

I recently stayed at the Derwent Manor for several days with friends in a coach party. We all agreed that it was an excellent venue. Most of the hotel has been refurbished in modern style and the bedrooms and beds are very spacious. We had good views to the distant viaduct. The food is good and plentiful All the staff are welcoming and helpful. At first, I found there were no signs to direct me about the hotel but soon found my way. There is a lift to all floors and a ramp to the dining room. The Hotel is set in peaceful countryside and is a good centre for touring Northumberland and County Durham. You will know you've arrived when you see the two dominant deer sculptures constructed from horseshoes!

"Brilliant hotel - excellent value"

5
15/05/2017

My partner and I stayed here on Friday 12th May on a dinner, bed & breakfast deal. The room was fantastic and contained perhaps the most comfortable bed I've ever slept in. The 3 course meal was excellent and breakfast was superb. The staff are a real credit to the hotel and could not have been more pleasant, chatty or helpful. Unbelievable value - we will definitely be staying again. Thank you

"Beautiful location just a couple of things..."

4
14/05/2017

A lovely hotel. The location is superb. We were put in the Oak Cottage for our 2 night stay. This was a pleasant surprise. The cottage is well equipped. However, they need to fix the slamming heavy doors, which could be a health and safety issue. This is a simple thing to rectify. Also as we were in the cottage and not the hotel as I thought, there were no milk facilities. But, I was very impressed with the size of the rooms, the bathroom was lovely, although shower wasn't very warm. The king size beds are amazing. My son particularly liked the ensuite bedroom! Staff at the hotel were fabulous, nothing too much trouble. Breakfast is first class, and they were happy to provide a veggie breakfast. Overall had a fantastic time, and will be looking to stop in other Best Westerns.

"A welcome return"

4
11/05/2017

I visited last year with a coach party and was so impressed I brought a friend with me this time spending two nights at the Derwent Manor and visiting Beamish. The experience was a positive one: our room was extremely stylish and the meals...we were on half board....were impressive. As I remembered from last year, the girls in reception and in the restaurant were all superb...ever cheerful, friendly and obliging. They contribute a great deal to the success of the hotel. There were some areas for improvement though. Best Western's central reservation system seemed chaotic. I booked online back in January....one twin bedded executive room.....and noticed a few days before departing for the hotel that the reservatiin was registered as for a double bedded cottage! The hotel reception had no record of the reservation either, but managed to sort things out in the end. Also, the room was stylish at the expense of practicability.......the wardrobe looked impressive from the outside but was only a foot deep, which meant only a few jackets and shirts could be hung, and there was a shortage of drawer storage. Manageabie for a couple of nights but no longer. The room needs a chest of drawers. The wet room looked superb but when using we discovered fhere was no storage space at all..no shelf on which to put toothbrushes, toothpaste, shaving brush and foam etc, and nowhere to hang flannels and shower pouffe....a shelf needs to be installed above fhe sink and below fhe mirror, and there should be a corner unit adjacent to the shower. I mentiond at the end of my stay that the water pressure from the shower was too low....there was very little water coming out and it was dificult to get wet quickly. These are all practical niggles, which marrred what would have otherwise been an excellent stay and a five star assessment.

"Great customer service"

4
09/05/2017

Our family visit happened to fall during a weekend during which an extremely loud wedding was underway. Our room was literally right next to the festivities which could not only be heard clearly but felt clearly, and at 10pm, this was unacceptable circumstances for my two young children who could not even hear us above the din let alone get to sleep. We politely approached the manager who immediately relocated us to the hotel's private and very quiet cottage. It is this type of customer service which should be applauded and repeated by other hotels experiencing similar issues. What could have been a totally miserable night was instead a peaceful one, sweetened moreso by the manager's total and instant recognition that we were being inconvenienced. Bravo, Derwent Manor! Thank you! We also loved your bountiful breakfast and our lovely evening dining al fresco on the patio. We shall return.

"Lovely Lunch in the Giuseppe and Claret!"

5
06/05/2017

My wife and I popped into the Grouse and Claret bar for lunch today, mid-walk between Shotley Bridge and Allensford. We chose from the sandwich menu, a minute steak for me and the chicken with pepper for my wife. I have to say they were both of excellent quality, great value and very filling! We were served in the bar by Peter in a very efficient, professional and friendly manner. We were greeted by several other members of staff whilst we were there too and the whole experience made our time there very relaxed and enjoyable. Cheers guys!

"Brilliant!!"

5
06/05/2017

We have just returned from a three day stay at The Derwent Manor hotel for our birthdays. This hotel has everything you could want and more. Our room was fabulous,the staff were brilliant and the food was fantastic. The room was a refurbished room with a lovely view and was spotless and the Tassimo coffee machine was great and just right for us as it provided tea and hot chocolate too. The management must be good as the staff all seemed to enjoy working there which came across in the service they gave and there attitude and we were very well looked after. The food was excellent,well cooked and delicious!! The swimming pool although not large was adequate with a sauna and jacuzzi. All in all this was an excellent stay and we won't hesitate to return.

"Lovely hotel"

4
04/05/2017

This hotel was very easy to find. An impressive driveway leading to the hotel. The receptionists were friendly and helpful. Once we checked in we were given directions to find our room, but the reality was that we were walking in circles and going back and forth for a while as it was not at all clear where our room was. We saw another couple who were having the same problem as us! Someone needs to put room number directions on a wall!! There are quite a lot of doors to go through, so by pure luck we managed to find a room with a number on the wall that wasn't too far away from our room number. The restaurant and lounge bar weren't named either so that was a case of guessing where to go and looking through the door to see if it was the right place! Our room was lovely. It looked like it had been recently refurbished so everything was new and very clean. We had a Tassimo coffee machine which was easy to use and made a very quick coffee. The bed was very comfortable and I slept well - which is quite unusual for me on a night away from my own bed. The view from our window was beautiful- fields and hills. We had a slight issue with the toilet seat coming loose and the sliding wardrobe doors becoming stuck, resulting in one of them coming off!! We reported it to reception, so by the time we came back from our day out these things had been fixed. We were a bit concerned about being kept awake as we heard there was a show on the first night we were there, but we heard nothing- all very quiet and peaceful. I would definitely recommend this hotel to friends and I'm sure we will go back ourselves in the future.

"Lovely place "

5
03/05/2017

Me and the wife spent a night there food & drinks were lovely They get some good shows on will be trying some out Staff were lovely & very helpful Room was very nice Very relaxing evening and well looked after Will be going again

"Great food"

4
02/05/2017

We had a very pleasant stay here. Very nice place with lovely staff and great food. Breakfast was gorgeous. Lovely views from our bedroom. Bedroom was lovely as well. Loads of space. Lovely bathroom as well

"Excellent Value, lovely Hotel"

5
01/05/2017

Stayed here on the Dinner Bed and Breakfast deal with Sunday carvery lunch included 30/4/17 to 01/05/17 We've stayed here on many occasions in the past, but this was by far the best deal at £95 per couple. We arrived around 1pm our room wasn't ready until 3pm so we went to the restaurant for the carvery lunch. It has been completely refurbished since our last stay and the restaurant was stunning. Food was fabulous with a wide variety of choice of meats and delicious fresh vegetables. The dessert menu looked fab but we were too full. The hotel is currently still undergoing a refurb, we were told that the bar area is next. We used the pool, jacuzzi and sauna which was included in the price and was very clean and well maintained. The views from the pool area are stunning. We were allocated room 109 and couldn't believe the difference since our last stay. A huge queen sized bed, large flat screen TV and beautifully decorated throughout. The bathroom was gorgeous, the baths have been replaced by a huge walk in shower. A bottle of wine and two glasses were waiting for us in our room on arrival, lovely personal touch. The food in the restaurant on the evening was delicious, huge choice and all made to order, nothing was too much trouble to the chef or and of the staff who are a credit to the hotel. We can't wait to return.

"Not the finished article"

3
01/05/2017

Staff were excellent and extremely friendly. Bedroom was spacious and well appointed. Adversely, the bathroom was small and although perhaps aesthetically competent, not very practical. Difficult to reach bath taps, because of fixed glass shower screen. The bath itself, was very narrow, at one end, making it impossible to lie down in. Wash hand basin tiny, because of overlapping vanity cabinet. No toilet paper holder or brush. Neighbours dog whined for two hours, while they went for dinner. Lack of signage to the rooms.Poor water pressure for a shower. On going work taking place, so why not close off these areas? Reasonable breakfast. Still good value. People will find it difficult to reach the coathangers in the wardrobe, unless they are seven feet tall.

"Gem of a hotel "

5
26/04/2017

We stayed here overnight on a visit to Beamish . We arrived up the drive and found ample parking and spectacular views. On entering the lovely reception we were given a very warm welcome and checked in without any problems . Our room was exceptional . Two enormous beds , a Bosch coffee maker , large wall mounted tv, sumptuous bathroom and thick luxury curtains . We visited the hotel bar (more like a traditional pub) and had a lovely relaxing drink . We decided to eat in the restaurant . Service was very efficient and friendly , the staff couldn't have done more and the food was absolutely amazing and fantastic value for money . All in all a perfect stay and one we would make a special journey to repeat

""OK""

3
20/04/2017

We stayed at Derwent Manor with a coach party, the rooms were nicely decorated and clean, and the bed was very comfy, did think that some of the furniture and fittings were unnecessary. There were lovely views of the countryside from our room, with rabbits playing under our window. The bathroom was very modern, but there was nowhere to put anything, you had to hold the shower gel or the toothpaste whilst using, and use a shelf in the wardrobe opposite to store your toiletries. We had a wet room, the shower was good, but the water didn't run away very quickly, so the entire room was full of water and with a wood type floor it became quite slippery, we had to put the towels on the floor. Breakfast was self- service and there was a good choice of food. We had to pre-order our evening meal at breakfast time, which was supposed to be served at 7pm, the food was ok, but the service was very slow and unprofessional.

"Great hotel, superb views"

5
18/04/2017

Stayed here overnight on a business trip to the North East. On arrival I was very impressed, the place is in the middle of nowhere and surrounded by stunning views of countryside. The hotel reception is a little dated but the rest of the hotel is very modern. My room was huge, had a massive bed, a nice desk to work from, a big tv and a very nice modern bathroom. The shower was a bit weak in the bathroom but overall I couldn't fault the room. I had room service and the food was very nice. I used the gym and pool facilities, all very nice and modern, although the pool is very small. The wifi is superb very strong quick signal. Staff were very friendly. For breakfast I only had cereal and fruit but the cooked breakfasts looked good. I would stay here again and it's the type of place I would bring my family. Not too pricey either which is always a bonus.

"Worst stay ever"

1
18/04/2017

Booked a cottage 3 months ago to catch up with friends and to celebrate my engagement. We arrived before check in so told staff we would be in the bar, enjoyed some nice lunch and a few drinks. When we went to check in we were told that there had been a leak and we had no cottage! The only option given was to stay in 2 one bed cottages which were tiny but we had no option. We thought things were going ok as the manager was quite accommodating with us and promised to catch up in the morning with us to make sure we got into a bigger cottage. We got no sleep as the floor boards above were so noisy! Went we asked for the manager we had seen we were greeted with quite a lot of bad attitude from staff who then said we would not be able to see the manager at all as they were too busy! We had actually chosen this location to have a look at it for my wedding and when I mentioned this to staff they said oh well. We also said we were looking at somewhere else to stay as we were so unhappy with the treatment and again staff said go if you want! We did get into a cottage in the end after nearly 24 hours of waiting. There were some good staff on at times but unfortunately the lack of ownership by management meant all the good things that they actually tried to do left us feeling unwanted and so unhappy. We questioned staff about the leak and we are sure that they just over booked for a wedding they had on. Just wish that they had been honest or called us in advance so we could have made other plans. Would never go back or go to another of this chain not worth the hassle

"Really memorable short break"

5
14/04/2017

Stayed here for two nights mid-week. Really great hotel made all the more special by having wonderful staff. We stayed in one of the rooms still waiting to be refurbished, Balbec. It had a veranda and it has gorgeous views over the countryside. The room had everything we needed and it would be great to go back when it's been transformed like all the other rooms. The food in the restaurant was really first rate and the staff couldn't do enough for us. Also the pool deserves a mention too, not the largest but has everything you need. Would definitely stay here again.

"Wonderful visit"

5
13/04/2017

This place is a gem. Fabulous food, great spacious rooms, wonderful views and every staff member we have met have gone out of their way to make this place special. I would definitely come back here again and the walk across the viaduct is a must do!

"Overnight stay at the Derwent Manor"

5
11/04/2017

Had a lovely stay at the Derwent Manor Hotel. Bought as a gift. Newly renovated. Situated in the Derwent Valley, with amazing scenery. Large spacious bedroom and bathroom. Had free use of the spa, included in our overnight stay. Foods was excellent and staff very friendly, catering for all our needs. Would recommend and will certainly stay there again. Liz. Mc.

"Spring Sunday special !!! "

5
10/04/2017

Fantastic deal. Carvery on arrival 3 course evening meal bottle of wine in room and breakfast all for £95 my under 5 went free and my 12 year old was £20 to add on. Great value for money. Lovely hotel and food was really nice. Will definitely return

"Sunday saver!"

5
07/04/2017

We had a special Sunday saver deal in March which involved a luxury room, a carvery lunch, 3 course meal, a bottle of wine in the room and breakfast the next day for £95. What a fantastic deal! Staff were friendly upon arrival, room was beautiful and newly decorated, the meals were delicious especially the 3 course meal where I had the soup to start; the chicken parmo pasta meal and then creme brulee for dessert. It was all delicious but my only little issue was the the creme brulee was cold. Still delicious though! All in all we had a lovely time and really think the staff are great, especially Chris who served us in the restaurant, he really is a credit to the team and does a marvellous job! Thank you for an enjoyable Stay!

"A little slice of comfort"

5
30/03/2017

Return visit to this place and again not disappointed. Pushed central booking to request an upgrade to the executive rooms and it is well worth the move. Comfort all the way, solid comfy beds and quiet rooms. The pub restaurant is also worth a mention. What ever lands on the table is first class and I love my food.

"Amazing hotel. Better than their 3* rating"

5
28/03/2017

I've stayed in many 4 and 5 star hotels and can't believe this is only rated 3 star. Treated my mam to an overnight stay for mothers day. We has a really warm welcome. Beautiful and comfortable rooms. Had a 3 course dinner which was amazing ( will return for a meal asap) and breakfast was beautiful too. Pool and spa facilities need some updating but a fabulous stay. Some amazing walks near by and great position. Will be back.

"Family break"

5
19/11/2016

Hotel fabulous, its in gorgeous setting with excellent facilities. Food lovely, staff couldn't do enough for you. Rooms very spacious. Pool overlooking the hills is lively. A very relaxing break and definitely go back.

"Our wedding"

5
18/11/2016

I absolutely love this place. We got married here last month. Nothing was too much trouble. We had a bit off an issue with the cake when we arrived the day before. One of the chefs Chris had a look and with in two hours he had fixed it. Our wedding co ordination Anita was absolutely amazing. I was so relax about the whole day knowing she was organising everything for us.

"Great Hotel"

5
15/11/2016

Working in area, usually stay at Hexham, no more, this is a great hotel, the staff are friendly and nothing is a bother, breakfast from 7am is well run, cooked to order and really quick, dining in bar area is fantastic, meals are well cooked and big portions, room was spacious and very comfortable , also has a gym if you want it, no bad points at all

"Weekend treat"

5
13/11/2016

An evening meal with bed & breakfast. What a fabulous place. A great room, warm and friendly staff and an unbelievable meal. This place will be seeing us again. My wife's just said it's one of the best meals she's had. Michele and Christopher in the restraunt were incredibly attentive, first class. Excellent customer service delivery.

"Anniversary "

4
13/11/2016

Hubby booked a Sunday carvery lunch for our wedding anniversary, as we married here 14 years ago. Restaurant lovely & staff friendly enough. Plenty of good food in carvery, 3 courses for £14, great value. Strangely given a knife & fork to eat our dessert with, but soon found a spoon! Good memories ????

"Fantastic venue and attentive staff"

5
13/11/2016

We were at Derwent Manor for my daughters wedding. The bedroom had been refurbished to a high standard and was very comfortable. The room for the wedding was excellent and the staff were brilliant. Nothing was too much bother and they helped the day run smothly. The food was tasty and piping hot.

"Lacks staff"

1
07/11/2016

Stopped for a lunch time snack/meal. went to bar to order and the sole person on duty said there would be a wait as he had to make 6 lattes! During the wait he managed to clear away plates. He then phoned for help but no one came. After 30 minutes we left and had a delightful meal at The Manor House Inn up the road with a warm, friendly and efficiency service.

"3rd visit this year"

5
06/11/2016

Stayed here 3 times this year now on the dinner wine/champagne bed and breakfast deal. This time we brought our 5 year old and he loved it, staff in restaurant on the evening were so good with him and let him create his own pizza to keep him entertained. This time we stayed in one of the newer rooms which were so nice and modern, tassimo machine, huge bath, huge tv, decor was crushed velvet... looked soo nice. Food for the evening meal was amazing as it has been every time and every single member of staff were as ever polite and friendly. The restaurant is just as nicely decorated as the rooms, modern and nicely spread out. Breakfast was the same... lovely food and lovely staff. They were resurfacing the car parks which we heard some people complaining about but it was clearly signposted and the work wasn't getting in the way of anyone's stay, they started after 9am and had signs in place. Check out staff were lovely too and even said we could use the pool again so our little one could have a swim before we went home. Great value and lovely hotel whether visiting as a couple or bringing the little one along, will deffo be back for a 4th visit.

"Even better than last time"

5
05/11/2016

Even though I have already reviewed this hotel I felt our second visit merited another one. They have got even better since my last visit. Bar was wonderful and welcoming, staff were very friendly and helpful - prices more like bar prices than hotel prices. Our room was freshly renovated - they are doing rooms at the moment but there was no noise before 09.00. Afternoon tea was lovely and served in the bar could not eat all of it as there was so much. Evening meal was lovely but as they were extremely busy for a Sunday night we were waiting a long time between courses. This is our only complaint. The best thing about our night away was the price= what an excellent deal from Groupon. Will be going back again.

"nice break"

4
04/11/2016

Went for 2night stay have been before this time given a refurbished room very nice lovely comfy beds 2double beds in our room very nice decoration good bathroom large flat screen tv on wall, Coffee/tea machine took a while to sort out had to ask at reception how to work it easy when told. Ate in the downstairs pub part one night nice what we had and reasonable, the 2nd night ate in restauraunt very nice good portions well presented served by friendly staff. I used the swimming pool only small ok if not many in. A very nice 2 day break.

"Really pleased!"

5
04/11/2016

We stayed for a long weekend commencing Friday 21 October. Two weddings took place over the break and although there were a lot of people, they did not affect our trip. The room was very good (if a bit dark) and we were absolutely delighted with the evening meal and breakfast arrangements. Special note for Chris in the restaurant, who was totally professional at all times! Car Parking was good and the city of Newcastle was just over 20 miles away. Value for money was brilliant!

"" Excellent " Friendly Obliging Staff ."

5
04/11/2016

On arrival we received a warm welcome, the room we were allocated had recently been refurbished, and to a high standard. On the first night we dined in the recently refurbished restaurant, there was a good choice on the menu , the food was cooked and presented to a high standard, the service throughout the evening was excellent , the prices were very good value . The Breakfast menu again was very good with a great choice , the cooked Breakfast was individually cooked for you, and again very well presented, all the waitresses were attentive and very pleasant. When the refurbishment is complete ,I would expect their present 3 star rating to be upgrade to a 4 star rating.

"Nice refurb and friendly staff"

4
02/11/2016

Stayed for a 2 night mid week short break and found the hotel to be undergoing a refurbishment. The room we were allocated was recently refurbished to a high standard and was very comfortable. The staff were extremely friendly even to the workmen on the refurb. who were apologetic about their equipment and dust sheets being out in a corridor.

"One night at Derwent"

3
01/11/2016

Stayed one night on Business, probably won't ever stay again. The room was excellent very clean and everything you needed in a hotel room. The Spa, the spa was not clean with a postage stamp pool and overall needed a deep clean from showers to changing room to pool area. Dinner was in the bar rather than the restaurant, maybe that was my mistake, the food could only be described as "[email protected]?/-" and that's about as polite as I can be. Service was excellent the staff friendly and helpful. One thing I can shout about is the breakfast, the best thing about my stay. Next time I will book into a premier inn.

"Lovely break at Derwent Manor"

4
01/11/2016

Birthday break at Derwent a Manor went very well. Luckily we had a recently refurbished room. The hotel is well into a total upgrade. It is a lovely quiet location. The gym and pool were very nice, as was the restaurant and the quality of the food on offer. Staff were friendly and very helpful. Had a great deal though Groupon and would definately use again.

"Overnight stop"

1
30/10/2016

It was a great pity that we were not informed there were not only one but two weddings going on the night we stayed. We couldn't eat in the restaurant or pub due to the wedding parties so we drove out to another restaurant. That wasn't the real issue though. Disco music played very loudly until 1 o clock. The mattresses on the beds were on a slope from people having sat on them so much. the furniture was tatty and tired and past it's sell by date. An appropriate name would be the worse western! I have complained as we couldn't sleep and we didn't want to hang around for breakfast and have been offered a free night in one of their refurbished rooms - thus the one star! A very bad night for £170.....

"Its a must"

5
29/10/2016

My family and I once again stayed here for 2 nights.once again the hotel and its staff was outstanding. I can highly recommend to anyone who wants to have a relaxing break .breakfast fantastic and breakfast staff were brilliant with a welcome smile and could not do enough for us.many thanks

"Daughter's wedding"

5
28/10/2016

Stayed at this lovely hotel for our daughters wedding what an absolutely lovely place . There are renovations going on at the moment but nothing disruptive . The newer rooms are stunning and the allensford suite where the wedding service and reception were held was gorgeous . The food is really lovely i had piri piri chicken the chicken was very moist the setting for the hotel is stunning countryside its just a pity that the ground was damp so couldn't pose on the grass for photos as it would have ruined the dress but that not the hotel fault . The staff were lovely and everything went smoothly . The only blot on the day was some miserable woman who came into the bar while we were waiting to go back to the suite for the reception and said rather loudly (oh god bloody noisy kids thats all i need . Well love if you don't like kids go stay in a kid free hotel . She also had the cheek to moan that there were to many people in the reception area as she was on her way back to her room after breakfast misey ) so apart from said woman everything was fabulous .

"Half term break, 26-28th October 2016"

5
28/10/2016

Half term family trip. We booked this hotel because of its locality to Durham, Newcastle and the north east coast, and we weren't disappointed. The staff are always going to be one of the greatest assets to any hotel, and I can only say that the staff here are absolutely magnificent. So polite and helpful. The hotel is being refurbished at the moment, and in all fairness, it is due, but we weren't disturbed by the people working there, the room we were in was very comfortable, the breakfast was excellent, good facilities on site, pool, sauna, exercise suite etc. Great views from the rooms. We wouldn't hesitate in staying here again, hopefully in the spring time. Big thank you to all the staff. Just one other point, I noticed that there is a charging facility for electric vehicles on site, so if you have an EV, don't be put off from staying.

"Amazing"

5
28/10/2016

Booked to come here for our wedding anniversary and cannot fault it at all. The staff were amazing polite and helpful. Our room was fantastic as were the leisure facilities and food. Well done to you all truly professional and a credit to your employers..

"" Excellent Value and Service ""

5
28/10/2016

Four of us arrived for our prebooked Afternoon Tea at the Derwent Manor and were shown to our table which was set in the bar with the usual cutlery on a white linen tablecloth . Our teas and coffee pots arrived followed by two table stands with the " Tea" on. One plate with a selection on sandwiches , one with two scones / jar of cream / and jar of jam , and one with an assortment of cakes / tarts and buns . All delicious and fresh and well presented. Karen the lady who looked after us was very attentive , polite and friendly . Looking forward to our next visit and seeing the " New " bar when it's finished.

"Nice, rooms quite dated"

4
26/10/2016

My boyfriend bought us a groupon deal which included B&B, 3 course meal, a bottle of wine and use of the leisure facilities. We checked in and went up to our room. Room was spacious enough, bathroom was very dated. Nice views out of our window. We had 2 double beds which we pushed together. The beds were very comfortable. Being in room 237, we were quite far away from the wedding party however could still hear the music. We went to the pool area. The lady was very nice and welcoming, even lending us £1 for a locker. Changing rooms were clean and tidy with a hair dryer and ghd straighteners. The pool facilities are small but do the job. We went for our evening meal. The restaurant is very modern and tastefully decorated. We had the option of ordering off the set menu (which would have been £22 if we didn't have this included in our deal). There was plenty to chose from. I would highly recommend the dishes I had (mushroom crostini, sea bass and prawns and the trio of deserts). The chef apologised for the wait- he wasn't happy with the first sea bass he cooked so made a fresh one. We ended the evening in the bar downstairs. The bar was busy as there was a function in the opposite room and guest were using this bar. The staff were under a lot of pressure. It took about 10 minutes to get a drink but staff made the best and apologised for the wait. Breakfast the next morning was also tasty. It was a buffet in which you helped yourself to a range of hot plates including; sausage, bacon, scrambled eggs, hash browns, black pudding, mushrooms etc. There was a pastry section, a table full of fruit, cereals, yoghurts and fresh juice. I would come back to the hotel and recommend it to friends... I'm aware they're doing refurbishments to the rooms which are very much needed.

"OK. Neither Very good or Very bad"

3
26/10/2016

We got married in this hotel 11 years ago so for my husbands 50th Birthday I booked 2 rooms and a table in the restaurant for 10 people. The room looked like it had not changed in 11 years nor had the reception or its carpets. Lighting in room was poor as was the fittings in the bathroom. Bath was not one you would want a long soak in. Old fashioned hairdryer and a rail with some hangers for a wardrobe. The hotel room was not cheap at £118 and the room did not live up to its price tag. The hotel is under refurbishment and some rooms look like they are being changed and the function rooms have been refreshed. The upstairs restaurant is lovely very well decorated and laid out. Reception girls were lovely as were all staff. I dropped balloons off and pre ordered champagne for the table which was no issue at all for them. Meal itself was very slow to arrive and the menu didn't make it clear that dishes did not come with sides etc so there was issues when food arrived. The manager kindly compensated us with some wine for the trouble. The following morning breakfast was good quality and quantity of food was fine. I asked the same manager for my balloons as I wanted to take them home as we were having another get together. It became clear that the hotel had thrown them out as he couldn't find them. This was a 6ft 7 balloon arrangement so not hard to lose. To make up for it I was again given 2 bottles which was nice but I would rather have my £30 balloon arrangement than 2 bottles I could buy for £10 at a supermarket. I had to spend another £30 for the next party. Manager was very apologetic and agreed it should not have happened. Nice Guy. I would go back to the hotel once the refurbishment has been completed as I think its a nice setting and with what has been redecorated so far it will be nice and may warrant its price point.

"Beautiful hotel with lovely views"

5
25/10/2016

Came here on a groupon deal. Visited the spa on arrival as we were a little early to check in and really enjoyed gazing out at the fabulous view in the hot tub. Our room was really well decorated and had 2 double beds, a huge tv, a wireless sound system and a coffee maker which was a nice touch. The view from the window was so relaxing and the bathroom was lovely with nice toiletries. The room was very clean and the bed was comfortable. Both my fiance and I slept really well. Our meal (which was included in the price) was absolutely beautiful. The only downside was the service, which was incredibly slow and had no logic to it, with the couple next to us coming in well after us but getting asked for their order first. However, the manager (I think he was the manager) was very apologetic about this and gave us a free bottle of prosecco which made us quickly forgive the poor service! We had a lovely walk in the surroundings and then headed to derwent reservoir the next day feeling utterly refreshed and relaxed. It was a great trip and we would love to go back.

"Fantastic!!"

5
24/10/2016

Amazing hotel, fantastic staff, service and food, very clean with a lovely spa, function room, bar and restaurant!!!! Staff always there to help in any case. Superb chef and great breakfast!! Thanks darwent manor

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, we are delighted that you had such an enjoyable experience at our hotel. Our entire team look forward to welcoming you again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Always a Winner!"

5
23/10/2016

Called in today with the Family for the Sunday Carvery , again we were not disappointed. We were greeted as always by the very friendly & helpful restaurant staff and seated close to the kitchen. We opted for just the one course choosing the beef & turkey , which was served with a great choice of fresh vegetables and a giant Yorkshire pudding. At £8.95 it's a great price and the decor and surroundings of the recently refurbished restaurant makes it a great place to go for any occasion.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, we are delighted that you had such an enjoyable experience at our hotel. I will pass all of your kind comments to our entire team. Our entire team look forward to welcoming you again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Poor, very poor"

1
22/10/2016

Ok, on arrival we were greeted by a lovely girl in reception who couldn't have been nicer and done anything for us, we left her and that is where it has gone downhill, on entering our room we were greeted by seriously dated decor, the bed bases were the noisiest I have ever experienced, the duvets looked like they'd been put in the dryer, there were clumps of padding in some places and none in others which makes the sleep interesting to say the least, we had a 3 course set dinner in the restaurant, the staff it seems don't know what they are doing, it also seems the "head chef" has high standards so refused to send out some food, I had the rolled herring and it was vinegary and awful, my wife had the vegetable soup and it clearly needed salt, my wife ordered a call one for main and it was literally dough, with a hint of undercooked pepperoni and a cold tomato sauce, I had the sea bass which was very very cheesy, by the time we got our mains we had sat in the restaurant which had 8 couples in, and a party if 10,which you would think a place like this would be able to handle, well they couldn't.. We had the trio if desserts which were disgusting to say the least, it had all just come out of a fridge and no effort put in whatsoever, by this time we had been in the restaurant for 2 hours, we were unable to get the bill (which consisted of one pint of heineken) because the waiter had messed up the party of ten's order, and had to ask them to reorder, all the while myself and my wife, 2 hours 15 mins in are sitting twiddling our thumbs being very English, getting very annoyed very quietly, until we were forced into demanding the bill, 10 mins later we were given the bill £3.95 and suffice to say, there was no tip left.. We have stayed once before and didn't like it, we thought we would give it a second try as we got a good deal on Groupon, I'm now wishing J would have bought the stay at Redworth Hall, which in our opinion is 1 million times better than this place, seriously people if you are aged between 25-40,then try and avoid, or you will be seriously disappointed ??

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, I was very sorry to read of the experience you encountered, whilst staying with us. Our hotel is undergoing a full refurbishment, this will see all of our bedrooms fully refurbished. The photographs and description of the rooms on the Groupon website clearly show and state that these are not the refurbished rooms as part of the deal. Our new fully refurbished restaurant has only been in operation for approximately three weeks and I apologise unreservedly for the level of service you received, we would have been delighted to remedy these for you on the night had they been brought to our attention. Once again my sincerest of apologies and we would be delighted to welcome you to our hotel again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"A disappointing and over-priced experience"

3
21/10/2016

This is a large rambling hotel with steps up and down and very poor signage. Our room was apparently newly renovated. This means it has been decorated in black and browns and a huge TV installed. The furniture is all black. If you didn't feel miserable before, half an hour in the gloomy room changes all that. The enormous bed had the usual pointless cushions and the dim lighting and 6 pillows (3 piles of 2) made us wonder if they are catering for a particular sort of guest. There were 3 table lamps and a standard lamp with a combined wattage of about 40. There was no other lighting. This means it is impossible to read anything unless you are within one foot of a lamp. We were staying for a birthday party taking place in one of the hotel's many function rooms. Having left home a few days before, I wanted to iron my dress. An iron and board are provided. However the lighting was so poor I really couldn't see whether I was removing creases or adding them unless I carried the dress to the bathroom. As part of the refurbishment, the useful kettle had been replaced by a Bosch Tassimo coffee machine which makes 1 cup at a time. Instant coffee has been replaced by coffee pods and tea bags by English Breakfast tea pods. Used in the machine (and there's no other way to make tea) , these make a cup of tea so strong it looks like hot chocolate and tastes disgusting. The only way to get a normal cup is to throw most away and keep filling the reservoir and pressing the water button. Each cup of drinkable tea takes 10 minutes to make. Whoever came up with this idea should be sacked. Along with the pods we were provided with pods of creamer. These taste like - and probably are - sweet evaporated milk. We had to search for the towels which we eventually found rolled up in a drawer under the washbowl in the bathroom. The toiletries were minimal (one of each, no shower cap and no flannels) There was nowhere to hang the towels and there was very limited space around the washbowl for our wash bags or contents. After my shower (in a slippery bath) I wanted to use the hairdryer. It was almost impossible to stand in front of the mirror outside the bathroom and dry my hair as the flex is barely long enough to reach from the nearest socket. The morning after the party we had difficulty finding the dining room as it was poorly signposted. Breakfast was very good but didn't make up for the disappointment of the room. Some friends also staying there had un-renovated rooms which were light and bright and with a kettle. I suggest management spent a night in 103 and think a bit more about guests' expectations before renovating any more rooms.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I was very saddened to read that you do not like our newly refurbished bedrooms. Our modern, chic, contemporary bedrooms have been extremely well received and I assure you we have not just dressed them in browns and black and put large TV's into them. Each room has been fully rewired, plastered, painted, new furniture, carpets, bedding, soft furnishings, full new bathroom suites with new furniture and lighting, along with our newly installed coffee machines, which offers our valued guests a wide range of drinks other than the standard instant coffee and tea. All of our improvements have been carried out with our guests in mind to offer them a modern and superior stay experience. Our towels are stored in the newly installed vanity unit as to create a modern clean uncluttered feel to the bathroom, should you have wished to hang your towel then this could have been done either on the hook on the bathroom door or the newly installed large chrome heated towel rail. We provide complimentary bath and shower gel that are placed in the the bathroom. We also provide complimentary shower caps, tooth brushes, combs, sewing kits, shaving kits etc and these are available from reception, this is clearly communicated in our guest directory. Above our dressing table are two two gang plugs for the hairdryer which has 1200mm mirror above to allow our guests to use for grooming. I note your comments regarding the old style rooms and apologies again if you would have preferred an old styled room, unfortunately these will also be replaced very soon with our new style bedrooms and colours of browns, greys and blacks for today and tomorrows discerning guests. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"lovely staff"

4
21/10/2016

room was a little tired but great size and the bed was comfy, they are currently refurbishing at the moment. I look forward to coming back to see it when it is finished. Restaurant was very chic and swanky and the food was lovely, great choice on the Menu and well executed. The restaurant staff are a credit to the Hotel and the brand so very friendly an welcoming. Would recommend this hotel highly and would come again next time I'm visiting this area.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, we are delighted that you had such an enjoyable experience at our hotel. I will certainly pass your kind comments to all of our staff. Our entire team look forward to welcoming you again in the near future so we can show you our newly refurbished rooms. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Lovely hotel with a fabulous restaurant "

4
20/10/2016

My husband and I visited last night using the groupon deal. The hotel is really nice and although we were in one of the rooms that hasn't yet been refurbished it was very comfortable and spacious. The restaurant was fabulous and we enjoyed a 3 course meal which was all really tasty. Breakfast was a buffet and the were plenty of choice. I would highly recommend this hotel and will definitely be visiting again.

"Hotel being refurbished"

1
19/10/2016

A dreadful experience. Rooms were being refurbished 8am-5pm close to mine. I experienced rudeness from the receptionist when I complained about the plastic keycard not working for the second consecutive day. The room was not clean: the only towels were much worn hand towels. The lighting was so poor that I had to ask for an extra lamp. A redeeming feature was the restaurant with a bright, friendly staff. However, the hotel caters for large groups, so if you want a quiet intimate atmosphere here, you may be unlucky.

"An overnight stay for my wife and I, given as a birthday gift."

5
18/10/2016

Extremely enjoyable stay in beautiful surroundings.The staff in all areas were very accommodating.The bedroom we were allocated had recently been refurbished and was beautifully decorated. A bottle of wine was served in our room shortly after arrival. The evening meal was absolutely superb and I asked for my compliments to be passed to the chef. The breakfast was also fantastic. Our stay was definitely very good value for money and we will certainly be visiting the hotel again.

"Very nice hotel"

5
18/10/2016

3 of us stayed 2 nights at this hotel last week and had a very enjoyable time. Couple of issues with the new menu but this was sorted and then the following night our food was luke warm but replaced quickly. We would just like to say that perhaps the portions are a little on the large side but the food quality was excellent. The hotel is going through a large refurb at the moment and you need to be aware of the unevenness on the road up to the hotel. The spa is great and all the staff very friendly. Would come here again. The only down side was the weather but we still enjoyed our stay and visited Beamish, Durham and Newcastle.

"Wedding party - Un-accessible / Accessible toilet"

2
18/10/2016

I was a guest at a wedding at this hotel on Saturday 15th October, I was very disappointed by disabled/accessible toilet used for the downstairs bar it was totally unsuitable for a wheelchair user. Despite the grand parents of the groom checking beforehand that there was an accessible toilet and being informed that there was it clearly did not meet the recommended standards.Further to the size and functionality of the in-accessible toilet the corridor along the approach to it was blocked by tables and chairs meaning that we had to use another entrance which was hindered by heavy doors this meant that the lady who needed to use the toilet facility could not do so without the assistance of family members. There was also no toilet paper and we had to get some from another toilet down the corridor. I have emailed Derwent Manor customer services before posting this review but no one has bothered to reply. Unfortunately this circumstance blighted what was otherwise a lovely family day.

"Very enjoyable stay."

5
16/10/2016

Would like to thank ALL the staff, each and every one of yous have been very accommodating, Bottle of wine and prosecco in our room for my 50th birthday stay, rooms are lovely, spa area nice and clean, evening meal was delicious and hot, service was speedy and unintrusive, Breakfast was buffet style, lots of choice on continental section and cooked english was hot and plentiful, grounds are nice and clean, nice country views, was busy as a wedding was also taking place, but this didnt stop the high service we received. all staff were very friendly. would definitely stay again, and highly recommend others to visit,

"Disappointed"

3
12/10/2016

We have just returned from a couple of days here for our wedding anniversary, not a great first impression we were given the wrong directions to our room so had to return to the reception, and when we eventually found our room it turned out we had also been given the wrong key too. The food in the on site pub was lovley reasonably priced and large portions and the evening meal in the restaurant was nice too. Our room looked like it had been just refurbished and the following morning we had been for a walk and returned to the sound of drilling we couldn't hear the tv so decided we would go back out. Upon returning to our room we called in at reception to ask if the Wifi was back up and working and if the drilling had stopped. The receptionist assured us that it was quite quiet, I think she was referring to the drilling which had stopped but now they were hammering thankfully it didn't go on too long. We had a nice breakfast the following morning and left, I would like to say it was relaxing but unfortunately I can't.

"Enjoyable stay"

4
12/10/2016

The hotel is presently upgrading the bedrooms and whilst ours was an older room (Atholl suite) it didn't diminish our opinion of the hotel. We were shown one of the refurbished rooms and were very impressed with the design, colours and layout. We had booked two nights dinner, bed and breakfast. The food was very good and the service efficient. A special mention goes to Pippa in the restaurant who was most helpful and went out of her way to provide us with excellent service during a busy period one evening and again at breakfast on our second morning. We will definitely be going back to this well run hotel.

"It gets better every visit"

5
12/10/2016

We always enjoy our visit to Derwent Manor - great location, wonderful facilities, friendly, helpful staff and delicious food. Each time we visit we discover another improvement. The refurbished rooms are wonderful. Spacious and decorated so well. The bathrooms are very high standard. We loved the coffee machine instead of the normal kettle hotels provide you with. We sleep so well. It's quiet and very comfortable. The new Italian restaurant is fantastic. It makes dining a special occasion. The bread served prior to the meal was real quality. The chicken dish was gorgeous and the cheesecake delightful. Breakfast was excellent. The second day we ate at lunch and dinner in the pub and again the food was fantastic. A simple plate of potato skins was superb. As always the meals are delicious and very ample. The staff are all so very friendly and helpful but we should mention Peter in the pub who went out of his way to ensure that we were well looked after. Despite a lot of work still being carried out on the building we were never once disturbed. Love the two new deers in the grounds. Thank you all very much and we will be back.

"Dog friendly, great room and small pool to boot!"

4
10/10/2016

Stayed here with my girlfriend and her dog though a late booking site. Had a suit out back with a kitchenette (some cutlery missing but stuff for a brew) complete with a hob and a living room with an oddly placed tv. We used the hotel just for a nights sleep though there's a restaurant on site. There's a large bar and a great decking outside area. The pool and sauna was an added unexpected bonus. There's a nice farm track outback to walk fido on. Seems a good location for wedding parties but also if you want a dirty night away with the misses and dog (mud on the dog from walkies)!

"Return visit"

5
10/10/2016

We were not expecting such an upmarket refit,the restaurant very chic with a great menu,our bedrooms was 5 star.I am sure that when the restaurant is fully operational with the pizza oven on show that you will definatetly have to make sure you book a table as you arrive or even before.The bed rooms very quiet ours had wonderfull view over farmland and the Derwent valley.Good walks straight out of the hotel but get on OS map to get the best out of the area.

"Lovely setting"

4
09/10/2016

I stayed here on a business trip to attend training. The room used for the training delivery was very nice, but the adjoining sun room was alternately drafty and cold when windy, then baking when the sun came out. The hotel is undergoing refurbishment, and the work is being done to a high standard with beautiful wedding facilities. My room was older and yet to be refreshed, but was clean and comfortable. The restaurant is comfortable and food is excellent. All staff are welcoming and friendly. I would recommend this hotel for a short stay , and it must make for an amazing wedding venue.

"Rooms"

3
09/10/2016

So disappointing to pay the same price for a room yet to be refurbished, as the refurbished ones that are very much nicer, surely this should be offered on booking, when the hotel is under refurbishment?

"Noisy wedding venue"

1
07/10/2016

This hotel has had an awful lot of money spent on it. Cannot fault the location or the friendly staff. BUT on business I found myself having to cope with not one but two weddings. One noisy disco right above my bedroom. I gave them the benefit of a late night but when the racket continued beyond midnight I rang reception. Eventually the phone was answered by a surly night porter who gave me the good news that the racket will continue until 1am. Bloody wonderful. It's now 20 minutes after midnight and the whooping and shouting is in full swing. Doors are starting to bang and to be honest if I hadn't had a drink I would leave and go home. I was not told of the weddings when I booked and I find this completely unacceptable from a supposedly Best Western hotel. I will never return. Beware fellow travellers. Ask the question...is there a wedding?? If there is ...go elsewhere

"Family Wedding"

5
06/10/2016

Had a grat day and overnight stay for a family wedding . From arriving for the wedding celebrations to checking out the next morning we had no complaints at all . The wedding itself was well planned and coordinated by the hotel and all the staff were helpful and friendly . The room myself and my partner stayed in was very nice , clean and modern , The only thing that bothered us was we could'nt work the coffee maker but that was just a small issue . breakfast is buffett style and was nice . All in all agood stay

"FANTASTIC FOOD AND SERVICE"

5
03/10/2016

HAD our AGM then a meal at THE DERWENT MANOR, in the newly refurbished restaurant, the meal was absolutely out of this world, THE SERVICE was second to none; what a turn around, THANK YOU TO Keith D Donkin AND ALL HIS STAFF, MADE US ALL VERY WELCOME INDEED, WELL RECOMMENDED

"Disappointing "

3
02/10/2016

We were booked into a classic double room but on arrival were put in a cottage room which was very small. It was really just big enough and would have made a lovely single room. Bathroom was very small with a corner shower cubicle, sink and toilet but no room to dry yourself after a shower. Was looking forward to break but left disappointed with the room. On the plus side the breakfast was very good and the evening meals were nice.

"Highly recommended on a cheap deal!"

4
27/09/2016

This was our third stay at Derwent Manor - the first being in one of their self-catering cottages, and this being the second of two 'cheap' deals we've had with them, offering dinner, bed, breakfast and a bottle of wine for £90. On the whole we were very pleased with our stay here, with one or two minor niggles. As other reviewers have mentioned there is a lot of refurbishment work going on at this hotel at the moment. As such we were put in one of their 'cottage' rooms opposite the main building (we were in the main building last time) which we didn't rate as highly as our previous room. The room was modern and well-decorated but was overly hot during the night and was affected by noise from adjacent rooms (not that we had noisy neighbours, but the way the rooms are configured means it was very noticeable when they used the shower at 7 am) and we had some creaky floorboards in ours. Also the room had what is undoubtedly the smallest shower cubicle I've ever seen at a hotel - a tiny quadrant of a thing with very variable water temperature. They forgot our bottle of wine for the room too, though this was quickly resolved with a visit to reception. Food was excellent. We enjoyed it last time, but since then they appear to have moved eating upstairs into their new restaurant and it's got even better. For an inclusive three course meal there was lots of choice at each course, and we really couldn't fault anything. The pork loin and the pollo linguini with pesto were very tasty, with generous portions. Also have to mention the serving staff who were very friendly, helpful (some great dessert choice advice!) and efficient, a real credit to the place. Breakfast was in the same location - not a huge buffet but there is a reasonable choice and what was there was good quality. It's not perfect but we definitely couldn't knock it for value, and for what we paid the room niggles can be overlooked. I'd be tempted if we were doing it again to ask for a spot in the main hotel though.

"NOT DOG FRIENDLY - High Cost"

3
26/09/2016

Hotel is in process of upgrading, Most public space have been completed and they are presently upgrading the rooms. I have stayed several times in the past but they are now charging £30 per night for having the dog in your room, I was staying in a non- upgraded room

"Great Groupon deal, lovely place"

5
26/09/2016

I have just returned from a great Groupon deal, 89 for bed breakfast and 3 course evening meal. We arrived around 3 and went for a walk around the grounds before checking in and calling in for a drink at the traditional bar. good craic with the staff followed by a swim in the leisure facilities. Our deal meant we had a 3 course meal in the Guinevere restaurant , lovely food and ambience with a free bottle of red. the morning breakfast was great too. This was one of our best trips like this, and one we would happily repeat a visit to.

"Birthday"

5
26/09/2016

Excellent, went for my birthday with Grandchildren, there were six of us all told. Afternoon tea included in the deal.The swimming pool was great, and the evening meal also good, could not fault this at all

"Beautiful hotel with beautiful views!"

5
25/09/2016

Stayed here as we were attending a wedding nearby. The hotel is in a beautiful location with fantastic views. The hotel itself is has a stone-built, rustic-farmhouse style, which perfectly matches the beautiful country scenery! The staff were very friendly and very accommodating. Although our rooms were a little small, they were clean, tidy and well presented. We drank in the hotel bar and as it was nice day, sat outside - which was very pleasant. Breakfast the following morning was what you would expect of a hotel buffet-style breakfast - there was a wide range of choice and the food was good quality. We wanted to use the facilities (pool and spa) after breakfast but this clashed with checking out, however the staff had no issues with this and were happy that we could keep the key to use the spa area once we were finished with our rooms. Would definitely recommend people stay here!

"Disappointing.."

1
25/09/2016

As we know people use trip adviser to moan instead of complaining at checkout and this review is just that....( I did not complain at checkout as too many people were complaining and I didn't want to add to the situation, just wanted to leave the property..) Yes the location and buildings are nice, leisure facilities are good, but that's it really.. We stayed for a family wedding and I was happy with the day as a whole (some people were moaning about drinks being wrong or getting a single instead of a double.) food was good... Our room was not in the main building and I believe it had been updated....? The workmanship in the bathroom was amateur, shower was playing a game of scolding you or freezing you, shower door would not fully close so water all over the floor, tiling was terrible, electric cable hanging down over the mirror where a light should be..don't know if it was live (suppose I could of sprayed it with water to find out..?) but never the less looked terrible - If I was the manager I would not of signed off that workmanship and told them to rip it out and do it again..!! Our view out of window was of builders containers as far as the eye could see, which was very different to that described by others,hence I'm frustrated that I paid the full price for this room . Some of the staff were very friendly and almost made up for the fact that others had a distinct training need in terms of customer service and hospitality,or indeed ,did not care about the needs of their customers. I am a frequent traveller and do not feel it appropriate to repeatedly debate the level of customer care that should be afforded and in a venue which promotes itself as this one does. It is clearly going through refurbishment and this in some way may have contributed to some of the issues,but the apparent lack of organisation and structure made it impossible for some of the staff to carry out their roles effectively and has unfortunately ensured we would not stay at this venue again.

"British RedCross charity night. "

5
23/09/2016

Had a charity event on the 23rd what a great night, food fantastic, staff lovely and friendly nothing was to much lovely venue ( grand hall my favourite ) would recommend. They bent over backwards to help thank you so so much. Everyone at the event had a great time said how fantastic it was. It's not the first time i have had charity events at the Derwent manner hotel and it won't be the last. Set in the perfect location to top all of this off. THERE GREAT THANK YOU.

"Weekend in Consett"

3
21/09/2016

The hotel was ok my only complaint was the bed not the best in the world. Creek and groaned when you sat on them and turned over in the night. The hotel is in a lovely setting and overall a good place to stay apart from the beds.

"Amazing"

5
20/09/2016

Came past on the off chance when we were looking for wedding venues, we fell in love with the place immediately and didnt bother wotht he rest of our list! Stayed here a few times since weve booked our wedding, the staff, the service and all the rooms are excellent. So happy with our choice! Cant wait till our big day now ??

"Lovely stay after a shaky start"

4
19/09/2016

We booked an overnight stay here (dinner, bed and breakfast plus a bottle of wine in our room for £95) through Groupon. On arrival at the hotel, things were a bit hectic to say the least as the clear up to a Wedding Fair was taking place. We went to the bar to have something to eat while our room was being prepared. Had the biggest burger ever! Excellent value and very tasty. Our room was ready just after 3pm and to be honest we were a little disappointed and felt as if we were put in one of their not so good rooms due to having used the Groupon Voucher. The room was a little tired and the decor very dated. Plus, we had the disadvantage of being very close to 2 function rooms and our view was of the car park. We decided to go to reception to see if we could be moved and for an extra £25, we were put into one of the newly refurbished rooms which was lovely. Even better was the beautiful view from the window. Our wine ( a lovely dry French white) was waiting for us,nicely chilled in an ice bucket and we enjoyed a glass while we settled in. The room had everything we needed. The bed was HUGE with goose feather and down pillows. So, so comfortable. Dinner was at the Guinevere restaurant. Three courses were £22, but included in our package. We couldn't fault the food or the service. I had a pork loin steak which was delicious and hubby had the braised steak - so tender you could cut it with a spoon! Breakfast next morning was at the same restaurant. It was a self service breakfast, with all the usual full English breakfast ingredients plus cereals/fruit/pastries etc. Everything from the cooked breakfast area was lovely and hot and fresh. Unfortunately we then had to check out. This hotel is not perfect by any means - there is a huge ongoing renovation process which may not suit everyone and getting an older style room might not be so great if you like your decor a bit more modern. However, to a person, the staff are lovely and so helpful and work really hard to make your stay enjoyable. We would definitely visit again!

"“Positive, beautiful. One night two day break” but feel cheated in the cost of the average room"

1
18/09/2016

We were they for a wedding it was amazing the staff were all lovely the hotel its self is very nice clean and tidy the room where the wedding took place was very nice food was also very nice however I feel very disappointed at the room we were give for the price we paid the room was not good value for money there was rooms being updated at the some price as a very old and dated room very very disappointed feel I wasted my hard earned money.

"Dated suite "

3
16/09/2016

Stayed here overnight in a suite, it was like walking into my grandma's lounge really dated furnishings, big backed silver teles and a duvet that was a mass of lumps, both bathrooms dated too. That said the room was clean, we ate in the restaurant as part of a deal and the food was lovely and breakfast was great however the rooms in massive need of refurbishment as ours was like a throwback from 1980.

"Fantastic staff"

5
11/09/2016

After a stroll alongside Derwent Reservoir, we popped into this Best Western hotel for refreshments. The receptionist we met was a wonderfully nice young lady, who made us feel very welcomed. We were also greeted by a hospitable member of staff at the Grouse and Claret bar, where we sat to enjoy our drinks, before leaving to continue our journey home. I've had to rate the hotel, including sleep quality, for my review to be submitted, although my rating is for the staff at hotel reception and the Grouse and Claret bar.

"Sunday lunch"

5
07/09/2016

Recently went to Derwent manors newly refurbished restaurant for subway lunch. Choice of 1, 2 or 3 courses. We all went for the 3 course option which was well priced at £13.95. starter choice was served go table, with the main being a carvery or cod loin with help yourself vegetables. Dessert was a choice of Victoria sponge, lemon drizzle or chocolate gateau. The whole meal was excellent quality and very tasty. Excellent service not rushed or left waiting for courses. We can't wait to go back again.

"Our wedding! The best day ever!"

5
07/09/2016

We had our wedding here on 30th July and it couldn't have been more perfect! Anita was our wedding coordinator and let me assure you she is amazing at what she does and she really does deserve a lot of credit. She made sure everything was perfect for us, even when I changed my mind about the colour of the seat covers the night before the wedding it wasn't even a slight problem for Anita. Our guests were looked after really well including those who had particular dietary needs and the sticky toffee pudding was amazing. Our reception room was so clean and tidy and decorated exactly how we wanted it, I really can't fault the staff at all they are so friendly and helpful. Thank you again Derwent Manor staff and especially Anita for making us feel so special on our big day, we will never forget it! Anita went the extra mile for us and we are eternally grateful. Thank you again! :)

"Wedding"

2
06/09/2016

Stayed here for a wedding in August 2016. Was not impressed with the food at all. Roast beef, very dry and full of gristle, gravy was like water. Could not eat it. The soup was tasteless. The central manor house is very nice, with its chandeliers and bar areas, etc. I stayed in the building opposite and was not impressed with the bathroom, that you could not swing a cat in had to squeeze into the shower and I am not a big person. The bedroom was also very small. I would never eat or stay here again. Too overpriced, for what it is. F

"The little details let it down"

3
06/09/2016

I stayed in the Maple cottage for 2 nights. This is my experience of my stay: The initial impression is the hotel is lovely, well fitted out, a modern country affair. All set in a stunning area. Unfortunately, this impression soon changed. These were the problems with my stay: - The main grey door to the cottages slammed shut every time someone went in/out. The noise was so loud it made me jump! - The TV signal was very poor that most of the channels were unwatchable. - The shower unit was a bit too small which made it uncomfortable. Plus the temperature control was easy to turn hot, but stiff and almost impossible to turn cooler. - The room was very warm inside and there was a thick duvet on the bed. It was still very much summer outside so I never slept under the covers once as it was just too stifling. - The lighting in the room was too dark. I could barely see my face properly in the bathroom mirror to shave! - The shower tray did not drain fast enough (blocked plug hole?) so it quickly filled up. - In the bar, meal portions were too small in my opinion. A small cup of rice and a small bowl of curry (with some prawn crackers) was the extent of a £10 Thai green curry. It was lovely but quantity was not enough. - Bar prices for drinks were quite high too. Overall I do like this hotel as it's very picturesque and the views of the surrounding countryside are gorgeous! But the points above did spoil it for me on this particular visit.

"AVERAGE BUT BEWARE OF THE DRIVE"

3
04/09/2016

I would rate this as an average hotel in an attractive setting, very convenient as a stop-off on the A68 on the way to Scotland. It's a little tired and would benefit from some TLC. The first impression: the long drive up to the hotel, is not at all impressive! The road is crumbling away on one side, alongside a deep ditch, the road humps are not marked and the roadway is in a general state of disrepair. I would be very concerned meeting an oncoming vehicle after dark because a drop into the ditch could cause serious damage! Beware.

"Disappointing"

1
02/09/2016

We stayed in this hotel in July. On the way up to it the drive way was terrible. The hotel looks idyllic. But our room was well lets say tired rundown. The beds were realy lumpy. The room wasnt clean the shower it was a dribble then all sudden it goes scolding hot which wasnt good when you have children. We had breakfast which to our disapointment wasn't nice my husband chipped his tooth on the bacon the pastry were stale. The coffee had bits in the every morning. I wouldnt recomend going with children as there is no were to eat only if you like macdonalds or kfc.

"Good Location BUT...."

3
01/09/2016

Disappointing. On entering our allocated room it was clear that no attempt had been made to prepare the room for guests, used towels,cups,bedding and bottles being present.Thinking we might have been given this room in error we returned to reception where we had to wait eight minutes before the one and only person who allocates rooms was free to attend to us. We were then given the adjoining room which we were assured had been prepare. On entering the staff member noticed that it needed pillowcases so another wait for those to arrive only for the chamber maid to consider that the room needed to fully cleaned and new bedding etc before we could use it, she did an excellent job. Next day thinking our problems were over we were again disappointed when we returned at 1650 to find the room had not been serviced.Reception informed, a further wait then three ladies arrived to sort it out.. No anti-slip bath mat was provided, most unwise as a grab handle was not fitted. A mat was delivered very quickly, when the staff member was advised that other rooms were lacking mats he said if the GUESTS contacted reception they would be provided, not sure if that would please Health and Safety. Found it strange that reception would only issue one door key per room regardless of the number of guests in the room, inconvenient to say the least. The restaurant and service were very good with very generous portions. Good leisure facilities with free WiFi and parking. Would we return to this hotel, not in a hurry!!

"In many ways, very good"

3
30/08/2016

We stayed at the hotel for 4 nights in a group of 30 . The staff are very pleasant and helpful. The hotel is attractive in location and very roomy, The bedroom was comfortable and large with all the facilities expected, but the bathroom suffers from a bath which older clients may find difficult and storage there is not good.Not all bathroom equipment is necessarily in first rate working order. The quality of the dinners and breakfast(wonderful sausages) were generally very good( dining room very nice), Nevertheless, service was a bit slow and on one night chicken portions were huge and the mixed fish very modest.Home made soup excellent.House French white wine very good On several occasions items were lacking on the tables..adequate number of glasses etc This could be a really good place if there was a little more attention to detail. Note that it is popular for weddings for which it is ideal Perhaps an "average" rating overall is a bit harsh.

"Good value food"

5
27/08/2016

The carvery on sunday was good not too busy and good service. The meals are good value for money £14 for 3 courses. The room has been recently refurbished and looks good. The food is well cooked and there is plenty of choice.

"Family tea on a sunny night "

5
18/08/2016

I am lucky to live within a mile of the Derwent Manor and I am pleased to say it's one of my favourite places to go on a warm sunny night ( or in the winter on a cold frosty night ) this has one of the most stunning locations with endless views of the surrounding country side .. We had both food & drinks and everything was perfect as always. We have also done New Year's Eve and Christmas Day lunch and I have to say no where compares to the service we received. As well as the hotel check out the little holiday cottages that are also available. These are truly stunning. A little hidden gem of a place that you have to visit .

"Short visit as part of the C2C"

4
17/08/2016

Staff were very helpful. Lovely location - absolutely no noise from the main road as the hotel is set well back. The rooms were clean and the leisure centre was a real bonus. The hotel is situated in rolling countryside with lovely views.

"A nice place to stay"

4
16/08/2016

Stayed for 2 nights with work, the room I had was amazing, I was in Chestnut, not in the main hotel but i had a small lounge area, a small kitchen, and an on-suite bedroom. All was really well furnished and very comfortable, I would be more than happy to stay here again. The bar is nice and the food they serve is really nice. They have a swimming pool and gym which is nice and the WiFi is free and pretty good. I had a TV in my lounge which is nice. The only problem I have is that breakfast is £12, (thankfully work was paying) I can't understand how a place can charge so much for breakfast and i have worked in restaurants and kitchens when i was younger.

"Threadbare carpets and trashy chic improvements"

2
15/08/2016

Very disappointed. The hotel is in a great location but has not had wise investment. Rooms and general hotel areas are very tired with threadbare carpets. The function rooms have been updated recently but with trashy chic glitzy furniture...probably costing more than good quality alternative options. The pool is relatively small with lots of money spent on a large gym and is all relatively new. Don't think that the priorities are right unless you want to just run a night club with tribute acts with a doss house attached for people to sleep it off and not caring what the décor is like!

"Family get together "

4
13/08/2016

Stayed last night, originally booked for a tribute night to celebrate father in laws birthday however this was cancelled due to poor uptake. Catherine was amazingly helpful arranging three course dinner in the restaurant and an upgrade to newly refurbished rooms - can't thank her enough it made all the difference. The meal in the restaurant was fine, they ran out of a couple of items on the menu but the alternatives were fine. Service was excellent with good banter from Chris!! Nothing was too much trouble Had a lovely stay, only grumble being that we couldn't get any hot water from the shower, we were in room 123, not a big deal as we were only staying one night but just a bit irritating not being able to have a shower, reported it to reception so hopefully will be sorted for next guests!! We would definitely stay again, all in all its the fabulous staff that make the difference, can't fault the service or hospitality at all!! Looking forward to staying over for a family wedding in September!

"Mr P Sharp"

4
13/08/2016

Very pleased with my stay, I have been to this hotel twice, i must say I prefered my first stay as i was staying in one of there new modern decor rooms. The second stay i was put in a more old fashion vintage room. The Hotel itself is a very pleasant place to stay, Very quiet location, clean and very polite staff. Would hihly recomend staying there, Even more so in one of there modern rooms.

"Best short break"

5
08/08/2016

We arrived for a short break with our grandson and was warmly greated by Amy at reception. We were given our room key dinner reservations were made and just as we were to go to our room we noticed a travel cot being taken through reception. My wife asked if it was for our room to be to yes, we said we had asked for a Z bed as grandson no longer would sleep in a cot. Amy explained that they no longer used Z beds and found us a room with two large beds in the new wing. The service in the dinning room was great and nothing was too much trouble including staff looking after the needs of the young as well as a coach party. The only thing I would say is if you are going for breakfast go early as we found some of the cooked side to be dry if you came down late as it was being kept hot in warming trays. We later found out the reasons for this was some refurbihment going on. Other than this it a very nice place to stay with some of the most friendly staff I have come across in a long time, and I would not hessitate to recomend you stay and or to dine there if in the area

"Fab"

5
06/08/2016

Karen Sinclair, bar manager(?)-What a star! Beautiful bar meals, served with friendliness and efficiency. We ate here every night of our stay, mostly due to Karen's professionalism. Jewel in the crown. Room was clean and comfortable. Fitness suite and pool pleasant. Wedding in hotel did not disturb our peace. Lovely location, excellent staff.

"Wonderful accommodation and food"

5
05/08/2016

Just had the most fantastic meal in the newly refurbished restaurant. Our party had the beef, salmon and chicken. Superb quality meals, great service and a chic and stylish decor. Recommend without reservation. If you are looking for great cooking in a great setting look no further. The accommodation in one of the cottages is top notch. We had use of the pool and spa and was a quality experience. Fabulous- don't miss out.

"Best Western Derwent Manor Hotel"

1
03/08/2016

The room was tired, dated, dirty and in need of a complete makeover, the shower went from freezing cold to hot so quickly it scolded one of my children, the staff if were present were at best vague, but certainly not helpful, and the breakfast was perhaps the worst I've ever had in a hotel. To finish the private road leading to the hotel was horrendous leading to damage to my wheel rim. In conclusion it was certainly not satisfactory and was very disappointed

"pretty good"

4
01/08/2016

One of the cottage rooms with a kitchen etc, did not expect that, but could be good for someone who wants to work in the area for a week or something. Good bed, quiet nights sleeps from 11:00 onwards. A little noise travelled from other rooms in the building but not after 11:00. Good evening meal and breakfast, good pool and gym too.

"Not impressed!!"

2
30/07/2016

Stayed here to attend a wedding and was not at all impressed with the room having paid £147 for 1 night I expected a lot more than a very old tired room with shabby old furniture, decor, curtains and carpets. The bathroom is also very old and shabby with a shower that has 1 temperature VERY HOT!! And is a slow trickle. Ended up having a bath as couldn't stand the heat of water. Will definitely not be returning, far too overpriced

"Friendly and welcoming"

3
29/07/2016

I recently stayed her with a coach party, so our all inclusive price embraced bed, breakfast and a set evening meal. I was impressed by the size of my room, which contained two king size beds, two armchairs, as well as the usual table and chest of drawers. There was an open wardrobe. I appreciated the quiet location, which meant, despite my room overlooking the car park, I could sleep uninterrupted with both windows wide open. The bathroom was pleasant and recently fitted out, though the shower mixer needed a little attention: it was very stiff to operate and did not maintain a constant temperature. This minor issue was not one I deemed worth raising with the management though no doubt it would have been immediately attended to had I done so. The modern flat screen television had a very large screen and was a pleasure to watch and operate. The breakfast, which was a self service buffet, was excellent: as well as cereals, fresh fruit, juices, toast, and delicious pastries the were scrambled eggs, bacon, mushrooms, hash browns, tomatoes, black pudding and baked beans....and as I preferred fried eggs to scrambled all I had to do was ask one of the ever present waitresses and the eggs were cooked to order. The evening meals were well laid out...always with white table linen and very attentive service. Ours was a special menu so I imagine the portions were much smaller than individual paying guests would have received, but generally the meals were good...there were one or two exceptions....a very thin gammon steak which was cooked for too long and was dry and tough....but this was very much the exception to the rule. My tour of the hotel revealed many very large public rooms which had not yet been fully commissioned: there is an impressive indoor swimming pool and gymnasium in a detached building, along with a full time attendant. It was clear that Derwent Manor is a hotel very much on the up, with minor construction work ongoing. I imagine that when everything has been completed prices will rise. I'd certainly have no hesitation in returning, though not as an individual guest paying the full £100 bed and breakfast price, especially since there is also a single person supplement. Finally, the friendly service from the staff was always accompanied by "sir" or "madam": one was made to feel very welcome and respected, which is not always the case nowadays.

"Avoid wedding season "

3
26/07/2016

The visit was made on a whim as we were heading elsewhere but stopped off here instead. We sat down and were advised by an angry chap not to order food as he had already waited 45 minutes. We had nothing better to do so ordered anyway and were kept entertained by a constant stream of wedding guests in posh frocks. The food came in 20 mins and was hot and tasty. The waitress apologised for the wait and gave us free drinks - very nice gesture even though we hadn't complained. The staff are young and inexperienced and it shows more concerned with the wedding parties than ordinary guests. However providing a separate area for wedding guests may help to keep ordinary guests happier and allow everyone there to be attended to equally swiftly. Special mention to barman Peter who did his utmost to help. Tip - go on a day that isn't so popular for weddings and you won't be disappointed.

"Fizz Friday "

4
24/07/2016

First time we've dined and stayed here, fizz Friday is a really good value for money, beautiful food, first class service, bedrooms very spacious but in the standard bedrooms the bath and shower are not too great, I found it a struggle to lye in bath and wash hair, breakfast great, grounds are lovely, would definitely stay again

"For a charity ball"

3
23/07/2016

Tired rooms, undergoing a revamp at present but you are still charged the same for a tired room with scuffed furniture and a bathroom with missing tiles and mouldy grouting. Banging corridor doors keep you awake. Staff not that helpful. I wouldn't go back ??

"Great break"

4
23/07/2016

Stayed on a 2 night break and was upgraded to one of the superior double rooms which are very modern but not very practical which is why I have given 4 out of 5 instead of 5. However, the staff are lovely and really enjoyed the food. Would definitely go back.

"A little R & R"

4
21/07/2016

Just spent 2 nights in this lovely hotel set in stunning countryside. The staff are a delight. The food is excellent, especially the evening dinner, absolutely scrumptious. The leisure facilities are kept lovely and clean. The pool is a little small if there are a few people in, but we enjoyed our pre breakfast swim. We would definitely recommend it and would certainly go back again. Well done. ????????

"Good Stay"

4
19/07/2016

We stayed for 2 nights as we were going to visit Beamish Museum. The location was excellent for this only about 25 minutes away. There was so much to see that we will have to go back again and we will certainly book into Derwent manor again.We had a twin room that had 2 large double beds, and an extremely large TV. The setting is lovely set back from the road although the surface of the drive needs a lot of attention as it is full of potholes. We booked bed and breakfast and ate an evening meal in the bar. I agree that it was unusual to have scrambled egg on the buffet and you had to ask for either fried or poached egg. We had breakfast @ 8.15 approx and by that time the items were getting a bit lukewarm and dried up, but I have had a lot worse. The bar menu was varied and we ate here both nights.We had a burger accompanied by salad,chips,coleslaw and onion rings. The burger was lovely but I did find both nights that the chips were cold and the onion rings were very greasy.Next time I will try something else from what was a varied menu.The hotel is in the process of being done up and it appears to be getting done to a high standard. The chandeliers are amazing. We will definately come here again when visiting the area. Has leisure facilities but had no time to make use of these.

"The stay that never was!"

1
19/07/2016

We didn't get a chance to like or dislike anything! We were due to arrive for a 2-day visit to this hotel on 18th August, for a family birthday celebration. But, the hotel phoned us on the afternoon of the 17th, to say there was "no room at the inn" (and it wasn't even Christmas time!). Apparently, there had been a booking muddle - we were last booked, so first turned away. There was an offer of alternative accommodation, but we were not impressed. However, we phoned Best Western, who were very helpful, and found us very comfortable accommodation at another Best Western hotel (New Kent, Jesmond, Newcastle), which welcomed us with a complimentary bottle of wine. So, we say: we thoroughly recommend the New Kent: it is a delightful place to stay; thank you to both the New Kent and Best Western; the Derwent Manor may be great hotel, but we never got the chance to find out; we might be able to do so, if they sort out their booking system - but would we want to risk it?!

"Second of six hotels"

5
18/07/2016

Out on the 1000 mile trial. With several others we stayed here instead of Slaley Must have been in a newly renovated room. You sunk into pile of the carpet. Big big flat screen TVs, great bathroom and a proper modern cartridge coffee machine. Bar had choice of beers etc, normal hotel prices. Breakfast was good and plenty of choice. Didn't try the leisure facilities.

"Derwent Manor"

4
17/07/2016

Stayed here last week for a couple of nights. Hotel staff are very friendly, especially the restaurant staff who were excellent (Michelle in particular). We had a double room which turned out to be a double double room so we had a very comfy bed each. The room was very clean although the decoration & furniture was a little tired but there is a programme of redecoration going on. I've only given it 4 stars because the restaurant food isn't great. The rib eye steak just wasn't one (we received a refund for this as it charge at an extra #9) and the Morrocan lamb was fatty & over sweet. Even the waffle with berries & ice cream - surely nothing could be wrong with this? - was burnt underneath. The breakfast is a buffet arrangement which is great if you are staying over for business and need a quick getaway but for those of us on holiday a freshly cooked breakfast would be so much better. The manager (didn't see one whilst we were there) seriously needs to address the food situation if he/she wants to keep people coming back because, sad to say, we won't be returning any time soon.

"Cyclists luxury"

5
17/07/2016

For the fifth year running Derwent Manor has been our final stop on Coast-2-Coast cycle route. Twenty tired cyclists having just completed the leg from Alston via Rookhope were not disappointed by the usual warm greeting from the staff. Everyone enjoyed the leisure facilities, the very comfortable refurburished rooms and a fabulous meal in the ballroom. Not all places look forward to serving a party of twenty made up with eleven year olds but great credit goes to the manager and staff with their outstanding treatment of the group, by the way the food was excellent from a very appealing menu that had an excellent range of choice. Breakfast after a relaxing nights sleep in very comfortable beds was super with something for all tastes and diets. Once again thanks to the staff for making this an excellent experience for our young cyclists.

"Over priced"

2
13/07/2016

Over priced bar, staff relatively pleasant, some staff seemed more concerned with mucking about than doing there job. Draught lager tasted horrid so I stuck to expensive bottles instead. Spirits were also astronomically priced. The family members wedding who we were attending said the rooms were ok but nothing fantastic

"Last minute overnight stay "

5
11/07/2016

Stayed at the hotel for 1 night on a Dinner, bed & breakfast offer. The room was beautiful, the leisure facilities were great and the food was amazing, we opted for Ribeye steak which was cooked to perfection and the breakfast was out of this world. I would highly recommend a visit.

"Needs refreshing but very comfortable"

4
10/07/2016

The lovely staff definitely make this hotel.The bedrooms are large and the furniture needs updating, but they are comfortable, and I believe a refurbishment programme is under way - the carpets in reception and the bedroom definitely need replacing. The food was excellent, though, as in many hotels, the drinks are a bit pricey.

"Looked good outside"

2
06/07/2016

The staff were great the rooms looked good on first entering a room but the finish seems to have been done on a shoestring and things were falling apart. The beds were extremely comfortable. The lighting in the rooms was poor even though there were plenty of lamps. could not adjust the heating and the beds were not made up properly each day.

"Concenient location in an old manor house"

4
05/07/2016

Derwent Manor is located up a hill from the A68, and provides a comfortable and convenient place to stay prior to traveling Hadrian's Wall. It is a large place and there is ample and convenient parking. The bar is comfortable and the food quite good. Our room was large and comfortable, though a bit difficult to get to (two short sets of stairs and several swinging doors - the place is something of a rabbit warren, which can be both charming and troublesome. WiFi was via a service provided by British Telecom which in my experience was difficult to use and ultimately useless - e.g., most secure internet sites, such as email, would refuse connection.

"Woodlice, Cold Shower and Rubber Bacon."

1
05/07/2016

I have been to this place twice now on business and it is the most convenient for its location. However, twice I have been frustrated, the first time with a lukewarm and weak shower in the morning and an intermittent wi-fi signal in the room. The second which was overnight on 04/07/2016 after a long journey from Bristol I arrived at 12.30am and was promptly handed the keys to a Suite. I was initially very pleased, however, the TV's were not plugged in and I had to re-tune the digibox placed on top of a television from the early 1990's. Other small niggles about the welcome was that the light was left on in the shower room, and the extractor fan was very loud. In the morning I waited 20 minutes for the shower to heat up, and ultimately it did not, so I could not have a shower. Whilst waiting for the shower I noticed that woodlice were running freely in the shower room, not an infestation but enough to make me wonder. Breakfast was o.k. but not great, the bacon was cooked to a char and the coffee was weak (filter coffee) o.k if you like it that way. I have left comments at reception and the receptionist was very apologetic, helpful and clearly embarrassed. But I do wonder about the cleanliness of the hotel and the facilities. It's in dire need of investment as it is a quite beautiful building and has masses of potential, shame it's not being managed like that.

"Short Break"

5
02/07/2016

What a find business or pleasure you will not be disappointed.Fantastic location ,fantastic rooms , fantastic bar this hotel has it all. Great leisure facilities lovely grounds and views and very easy to get to all locations, My wife and I plus our small dog had a 3 day break at this hotel and nothing was to much trouble , We will be returning but as a family or if I am away on business in Sunderland then this will be the hotel I would choose You will not be disappointed

"Stayed for a friends wedding"

4
02/07/2016

Nice Hotel staff very friendly rooms where very nice I had 2 double beds and very clean, the wedding was amazing and food was excellent both day and night. If your looking for a wedding venue you must take a look.

"Relaxing leisure break"

4
01/07/2016

Good hotel, beautiful surroundings. Staff were all very helpful and welcoming. Good quality breakfast, the one evening meal we had was also very good. Our room was very clean and comfortable but a bit tired. But not a problem as we didn't go to sit in the room. Internet was very patchy and didn't work some days in our room but could be accessed in the bar.

"Wedding June 3rd 2016 and Weekend Stay"

5
30/06/2016

Fantastic Hotel with Amazing staff!! We had our Wedding at the Hotel in June and cannot thank the hotel and all the staff enough.From turning up the day before to leaving a couple of days later everything was PERFECT! We and our guests had the pleasure of staying in the newly refurbished rooms which are luxurious and decadent to say the least, and the Bridal Suite is gorgeous!! The food from breakfast to dinner was delicious and the Grand Hall is a stunning setting for any occasion, coupled with the beautiful surrounding countryside you cannot ask for a better combination! We will return in the future i'm sure for many visits!

"Great location, stylish hotel & friendly staff."

5
30/06/2016

The bad state of repair of the entrance drive gave a poor first impression but this was soon forgotten on arrival in the car park and first view of the hotel. Not nearly as old as its designed to look but done tastefully and I liked it a lot. The food in both the restaurant and bar is well above average and the friendliness and helpfulness of the staff was outstanding. The housekeeping staff in particular, couldn't do enough to help you. The function rooms were lovely and the bar area is extremely cosy, I will certainly come back again.

"Payment/Staff"

2
29/06/2016

I arrived at the hotel around 1:30pm on Saturday as part of a wedding party, we were guided to a room where the reception was being held to wait for the bride and groom. After a welcome drink I headed to reception to check in and pay for our room. I paid cash (£147) for the room and continued with my day. The next morning when checking out the girl on reception said the room needs paying for to which I advised I had paid for it the day before in cash. The girl then continued to say no it hasn't and said her system shows no payment. After 5 minutes of explaining the situation the girl said she would get a manager, I waited in reception for a further 5 minutes before the girl said the manager couldn't come and said she would take my details and call me within 24 hours. I am annoyed the girls didn't offer a solution (checking cctv etc...) and kept saying I haven't paid, also I still haven't had a call 4 days later and was told they would bill the card left for the room which isn't even my card and was someone else staying with me who had cleared a bar tab.

"Another great Best Western"

4
27/06/2016

A lovely characterful hotel in a beautiful setting. The swimming pool is a bonus, especially as you can watch the wildlife as you swim. The twin room was spacious and contained two double beds, so felt luxurious.The bar furniture needs recovering in places, but it is clear that a programme of renovation is ongoing. We really enjoyed our stay again, and wished it could have been longer.

"Brilliant Service, Friendly & Polite Staff, Great Quality"

5
27/06/2016

We only stayed for 2 nights but after the first night we wanted to extend our stay. It was very clean & tidy, the breakfast is excellent, its help yourself but theirs everything their you should want. The pool is lovely & warm, it also has a hot tub & sauna which are very relaxing, the hotel itself is like a castle & we was made to feel very welcome & the staff were their to help with whatever we required, 24 hours a day. Its close to where we needed & we would defiantly stay again.

"Derwent Manor"

5
22/06/2016

Lovely hotel very friendly and helpful staff Room was great very comfy Bar very relaxing great staff in there Food was absolutely lovely served by lovely staff Would defiantly be going back like the look of the weekends when they have singers on !

"Friendly staff, good food."

4
19/06/2016

Derwent Manor is undergoing quite a lot of refurbishment which means the stylists have been let loose in various areas. Room 108 features dog turd brown wherever possible and this with no ceiling lights and only three very small reading light bulbs, it is like living at the bottom of a crypt. Reading in bed is impossible and so, apparently, is providing a reading light that could be plugged into the plentiful supply of sockets. "Not technically possible" we were told. Otherwise the hotel is fine. The food is definitely above average and the staff are all friendly and very helpful (apart from finding reading lights). Our cleaning lady said we should have mentioned it to her - she knew of lots and could have plugged one in. On our visit dining was taking place in the main ballroom which meant the atmosphere was a little like eating in the middle of Grand Central railway station. Apparently diners are being moved around as the refurbishment takes place. Breakfast is normally served individually which is excellent, and the quality is good although someone finds it necessary to fold every slice of bacon in half before cooking it. The approach drive is a disgrace with potholes bumps and lumps likely to catch out the unwary. In one place it is possible to drop a wheel off the edge with disastrous consequences. Wifi is excellent and very fast.

"relaxing gettaway"

4
15/06/2016

Great location for visiting the many attractions, sites and walks in the area. The room could do with modernisation but the bed was very comfortable. All the staff were very pleasant and accommodating- a great asset to the hotel. Food was good. Definite say again on next visit to the area

"Great service"

4
13/06/2016

I booked a last minute offer to stay overnight with my Mother as a little treat we have been on other occasions and was not disappointed .Upon arrival we were given tea and a scone with jam and cream whilst waiting for our room ( we were early), after going to our recently refurbished beautiful. We had a slight problem which was dealt with very efficiently by Hannah the receptionist we spent a wonderful afternoon relaxing in the lesiure facilities .the three course dinner that evening was faultless and the service was brilliant the complimentary wine went down a treat .Previously the breakfast was a buffet style but has changed to cook to order which in my opinion was much better .lovely friendly staff (Christine at the pool,dining staff ) .excellent value for money ,we will be back !!!!

"Have visited several times"

3
12/06/2016

Visited this hotel around five times over the years as we visit relatives living close by. Always pretty good, service, breakfast, comfort, etc. Pleasing to see a lot of refurbishment going on or completed in some public rooms and bedrooms as it has got to be said that the hotel was getting a bit tired looking. Nice location for visiting the splendid local countryside.

"Perfect for us"

4
08/06/2016

We wanted a base for 3 nights to visit the area and chose the Derwent Manor for it's location. It is beautifully situated with 360 degree views well away from the main road. Bearing in mind it's a Best Western, not a 5 star hotel, we were very happy with our choice. As has been written elsewhere the hotel is currently being refurbished and we were in an unfurbished room but that was no hardship. It was huge and had everything we wanted. You can choose dinner in the bar or separate dining room. We tried both and found the bar menu 'stodgy' but the £22/head 3 course menu in the restaurant was good for the price. Our only grumble was the cheeseboard (for which there is a supplement) which was chilled to oblivion. It has no place on a menu let alone attracting a supplement. The staff were all very friendly and added to the enjoyment of our stay. Our three night B & B charge was £189 which was excellent value for money. The decor is dark wood which can be a little oppressive but nevertheless we would happily stay there again and we have expectation of a refurbished room to look forward to.

"Leisure stay"

4
07/06/2016

This is a very a good hotel. The rooms are extremely comfortable and clean. We had a great dining experience. The food and service were extremely good. If you like being out in the country this is a very good hotel to base yourself.

"Sunday lunch"

5
05/06/2016

Our favourite local place for Sunday lunch. Always great service and the best home cooked food in our local area. Staff are always very welcoming and the food itself is delicious. Although the restaurant is currently being renovated I believe we had lunch in the bar area which was just as nice. Well worth a visit

"Great room; good food, excellent value, friendly and helpful staff"

4
02/06/2016

We stayed as our launch site for doing the Coast 2 Coast cycle ride. The room was enormous but builders were refurbishing the room underneath - no problem apart from the fact that they turned up at 7am shouting down their mobile phones (which they seemed to do all day!) We weren't planning an early start unfortunately. The food was excellent (6 ribeye steaks for our party). The room was great and excellent value for money. The staff couldn't have been more helpful; we had a lot of challenges and they really couldn't be bettered.

"Wow! What a Refirb!"

5
01/06/2016

Stayed here for one night and the room and service was fabulous. They are doing a Refirb and the quality level is excellent. Service from the staff was excellent and they did everything possible to make the stay enjoyable. Hannah on reception was a pleasure to deal with and really looked after us. The pool and spa area was great and in a lovely setting. Thank you again.

"Super family stay - great facilities - super friendly service - great location."

4
01/06/2016

We booked this hotel as the previous reviews were good and it was near several attractions that we wanted to visit as a family during half term. The added bonus was that the hotel had a swimming pool on site!! The room was excellent - it had just been upgraded over the last few weeks with huge wall mounted TV screen and a Bosch tea and coffee making machine. The hotel staff are extremely friendly and it was great to stay somewhere with local people working there!! We stayed on a bed breakfast and evening meal basis. It was superb value and the quality of the food served was outstanding. The car park is free and towels are provided at the pool. The setting is rural and we had fantastic views out of our bedroom window over the fields and local farms. The bar area is very relaxed and the prices very reasonable. We saw several people eating in there although we ate in the main restaurant. We would certainly recommend this hotel to family and friends as we have had a very enjoyable and relaxed two day break.

"Coach Holiday 4 night stay"

4
31/05/2016

Good location for touring some of Northumberlands areas of outstanding natural beauty, hotel clean comfortable staff excellent food very good considering we were part of a group. Some rooms a little dated but a refurbishment program under way restaurant also under refurbishment so using ball room which has been done to a very high standard beautiful chandelier. Has a very good pub type bar prices reasonable you would use this as your access if you were disabled to gain entry to your room as the rest of the hotel although having a lift does have a few stairs to negotiate. Our room was large and ok did have a problem with toilet but soon fixed water from shower could have been more powerful and hotter but did suffice good large television, saw some of the refurbished rooms and they were of a high standard.On the whole an excellent stay and no complaints from other members of the group and would use it again.

"Lovely short break"

4
24/05/2016

We recently spent 3 nights at Derwent Manor, check in was quick and efficient and we found all the staff to be very friendly and helpful. Our room was a good size with plenty of storage space and the bed was very comfortable. We enjoyed using the leisure facilities, especially the pool and jacuzzi though my husband did venture into the gym on a couple of days! We stayed on a dinner, bed and breakfast deal and the food was excellent though the menu was the same on 2 nights which was a bit disappointing. Breakfast was cooked to order apart from one morning when a coach trip was at the hotel when it was a buffet. Only criticism was the building work taking place in a room close by when the builders started work at 7.45!

"A Week's Stay"

4
23/05/2016

The hotel is in a very rural location which was great as it was peaceful and quiet. Check in was quick and efficient and we felt welcome. The room itself was large and had two double beds which were comfortable. Although there is a lift there were still a lot of stairs to get to our room which was a little difficult for my elderly mother. The staff were very friendly and helpful. Overall we enjoyed our stay but the one thing which spoiled it was the lack of variety in the menu for dinner. The food itself was very good and there were six choices of starters, main courses and desserts. The problem was that main courses in particular did not change at all during the week and as I only liked, or could eat three, it made for a rather lack lustre dining experience. Also there was only one vegetarian option for the whole week so any vegetarian would have had to have the same each night.

"Lovely short break"

4
23/05/2016

We recently had a lovely short break at Derwent Manor. Apart from the receptionist who wasn't very friendly or helpful this didn't spoil our enjoyment too much. We'd like to thank and mention some wonderful staff who really helped to make our stay special. These were Chris, he was so friendly and funny. Also Gwen and Anita, 2 lovely warm, welcoming and very helpful ladies. The food and accommodation were lovely too.

"One night stay"

4
21/05/2016

Easy to find entrance well signed and on the A68. Check in very friendly and efficient. Room good size large flat screen TV. Bedding and towels all clean and fresh. There is a pool and gym in a separate building on the grounds at the top of the car park which is well equipped and clean. Open at 7.00am. I ate my evening meal in the bar from the bar menu. I had the classic burger with cheese and bacon, it comes with fries battered onion rings side salad and coleslaw for £11.95. A pint of fosters was reasonable at £3.55. As I was not in a hurry in the morning I came down for breakfast at 8.15am, (breakfast is served from 7.00am). It was a buffet set up and the cooked elements were getting a bit dried up and lukewarm. Checkout was a pleasureable experience.

"A lovely stay"

5
19/05/2016

clean, comfortable, friendly staff, lovely position handy for Durham etc. Need to book for the restaurant we made the mistake of not doing so on our third night and because there was a wedding fair on the restaurant was in part of the bar so limited tables. The food on the two nights we ate in was excellent.

"LOVELY LUNCH DESPITE THE DISABLED DEBACLE"

4
19/05/2016

Booked here again for Sunday lunch having had a lovely meal a few weeks earlier. We made it clear that one of our party is wheelchair bound and this was no problem as the access is good and there is a lift up to the restaurant where Sunday lunch is served. So up we went to find that the restaurant had been moved to another room this time which was up a flight of stairs and hence no access for us! What was really annoying was that they had our telephone number and could easily have informed us of this but didn't bother. As it was too late to go anywhere else we were told we could have it in the bar area which we did. Although it is a carvery main course, the starters and desserts are beautifully presented and the carvery itself is better than most I have experienced. The staff worked hard to try and make up for somebody else's mistake and all the vegetables were brought down in dishes. The only problem was that by the time all the food arrived from upstairs it was only luke warm. We did get a free round of drinks on the house to say sorry and the place is lovely and is still on my list of places to return. This would have been a 5 star review otherwise. This sort of mistake is avoidable and shouldn't happen.

"Adele tribute"

5
18/05/2016

We had an overnight stay evening meal entertainment ?(Adele tribute) and breakfast there were 20 of us 16 stayed the night and couldn't fault it bed was massive rooms big and well cleaned food was ok I personally used the gym pool and sauna which were all in good condition everyone enjoyed themselves excellent value for money it was £90 all in per couple would definitely recommend we will definitely be going back

"enjoyable night though overpriced"

4
15/05/2016

we booked a night at this hotel at short notice so only had the option of a suite but on reading the description were happy to book it. we were greeted by a very friendly and efficient lady on reception. the hotel is currently going through a major refurbishment which is greatly needed as it does look tired and dated. we had loads of space in the suite with a very comfortable bed and with a separate sitting room. it had lovely views from the balcony unfortunately there was no outside furniture on the balcony so if you want to sit and enjoy the view you had to take the chairs from the bed room out side. although there was plenty of space the room was somewhat shabby and tired looking and we felt for the price the little things had been neglected. I think if you pay over £200 per night you want things to be perfect which they weren't. the toilet seat didn't fit, the bath panel didn't fit, there was a damp patch on the ceiling a large mark on the carpet where some one had attempted to clean a spillage. a whole in the wall from the door I know it sounds picky but the lamp shades didn't match. I realise that the room hadn't been updated but feel it was way overpriced in comparison to the room which had. I would stay again as we did enjoy it and they staff were very friendly and efficient especially the waiter in the restaurant on the saturday night ( i think his name was dave), but will wait until all the rooms have been updated.

"Another repeat Visit"

4
13/05/2016

I have stayed here on several occasions in the past, and each time I come there are a few more improvements, as the Hotel goes through a improvement programme. My room this time on the first floor was a good sized room, with two Double beds and a Large flat screen TV. The main restaurant was closed but the Grand Hall was being used for breakfast, it had a huge feature chandelier. The Pub Style Bar the Grouse and Claret was serving meals and was quiet busy, there was a good range on the menu. I had the steak and Ale pie and it was very good. Thanks to Hannah who rescued my car keys which I left on reception when I booked in and did not realise were missing till the following morning.

""Fantastic Staff""

4
13/05/2016

I stayed at this hotel overnight 10th-11th May 2016 with my club there were about 48 of us, we were received with such a welcome tea and coffee. The rooms were perfect beautiful views. The meals were lovely and the staff could not have done any more for you nothing was too much trouble. They are now going to accept wedding's there the great hall has such grand chandeliers hanging from the ceilings and also very effective wall lighting. We stayed there as we were visiting Harrogate and Beamish, you do need to have transport though as it is out in the country. I would recomend this hotel and would go again.

"Nephews wedding"

4
09/05/2016

Me and the wife have just spent 2 nights for a family wedding at this hotel. We were in the newly refurbished rooms and were really impressed by the standard. The bar food is a reasonable price and a good portion, i had steak and ale pie with mash and veg, well worth £10. The breakfast in the main hall was excellent and can highly recommend it, plenty to choose from. The beer and drinks were reasonable for an hotel and the day of the wedding went by so quick with a great service, lovely meal with a great bash at the night time. The grounds and scenery were great and the pool and sauna looked good even though we never used them. The staff were also very friendly and helpful . All in all A GREAT STAY

"Looked lovely, helpful staff, but let down by the cooking"

3
08/05/2016

When we booked into our room ,the first thing we found was that the window frame had been broken and the window catches ripped off by someone trying to force it shut. The staff gave us another room for the night while it was fixed. Whilst the staff were all polite and very helpful, Each day started with a disappointment as we were unable to get properly browned toast without putting the bread through twice , I found the meats were overcooked and dry. So I gave up on having the English breakfast and the evening meal main course for the rest of our stay.

"A revisit which was near perfect, the weather too."

4
07/05/2016

Lovely location, excellent hotel with friendly and efficient staff. Lovely large room and bathroom. But the drive desperately needs sorting and why do so many hotels provide the cheapest, nastiest loo rolls available?

"Rooms in need of some tlc"

2
06/05/2016

I stayed here overnight this week in room 242 the rooms are very dated however have a shinny new 50 inch tv in them I feel the money would be better spent doing some urgent repairs to the room. A few things to note: The plug in electric heater in the room is unsafe with its legs missing this is a fire waiting to happen it also hasn't been pat tested since 2010. The toilet seat has the plastic wood effect missing meaning it is now pourus and will be full of germs. The ironing board is rickety and was likely to drop at any minute. The bed itself had a long black hair in it! Being a bald fair male travelling alone it wasn't mine! The front of house facilities were spot on obviously this part of the hotel had been refurbished in the not to distant past. Food was ok. Would I stay here again? No!

"What a find!!"

5
06/05/2016

We booked a night away last Friday with 4 of our friends, Evening Meal & B&B. Reception staff greeting was great and instructions delivered impeccably. Found our room and although slightly dated (all being refurbished) we were impressed with the size and amenities in the room. Bed extremely comfortable. Met our friends for dinner and quickly shown to our table - food and drinks were excellent - no complaints at all and the service was fantastic. great staff, charming, helpful and great sense of humour from all of them, really made our evening. Breakfast, again superb, quality food cooked perfectly and plenty of toast, cereals, fruit, Yoghurts etc. Overall a brilliant catch up with friends in great surroundings and great staff. Didn't use the swimming pool but will on our return visit. Had a look around the hotel before we left and what an amazing venue for weddings, have a look if you are getting married.

"2 day course. 1 night stay"

4
05/05/2016

Lovely looking hotel from the outside with a mix of old main building with new ones too. Here for a 2 day business course and stayed in The Derwent 3 room. Huge U shaped bedroom with 2 double beds. Nice snd clean but with some dated furniture and old style wall lights. It was almost as if it was an old Attic. Huge bathroom with a bath and shower. However, it was a tad spooky for me!!!!! Now i don't believe all that but........ I leave it up to you. Great food and all staff were very courteous and polite. Would stay again but in a little less spooky room LOL

"Terrible Weather but Great Hotel!"

5
03/05/2016

My wife and I have just returned from a five day stay at The Derwent Manor and must say everything about this Hotel and especially its staff was superb. Great rooms (And yes we saw several), great ambience, wonderful facilities, great location for so much of County Durham and such as Weardale and Hadrians Wall etc, and incidentally super lounge facilities should the weather be bad, as indeed it was for us. In short we have stayed in MANY hotels Worldwide, but few in the UK have been as good or as friendly as this.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for such a positive review, I was delighted that you had such an enjoyable stay at our hotel, I was sorry we could not have influenced the weather for you! We look forward to welcoming you Derwent in the near future. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Fabulous hotel!"

5
30/04/2016

Stayed for one night with my partner for his birthday. What a brilliant place this is. All the staff here are extremely helpful and pleasant and really go that extra mile to make you enjoy your stay. We were upgraded to one of the cottages and it was a beautifully decorated comfortable stay. We ate in the bar for lunch and upstairs for our evening meal, both delicious, very comfortable surroundings. This is definitely my new favourite place to stay and great value for money.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your stay for your partners birthday, I was delighted to read that you enjoyed your upgrade to one of our cottages. We look forward to seeing you again soon at Derwent. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Amazing in every possible way"

4
26/04/2016

- Lovely landscapes together with surprising flora & fauna in an elegant and comfortable lodge accommodation (Willow) - Staff extremely polite, friendly, professional and helpful - High standard breakfast & meals - Well stocked traditional pub with a warm and welcoming atmosphere Very appropriate both for a peaceful & relaxing week-end or a romantic & inspired holiday.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, I was delighted to read that your stay was "amazing in every possible way" We look forward to seeing you at Derwent soon...... Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Me lee"

5
25/04/2016

Another great stay out in the sticks of Northumberland staff food rooms no complaints good faculties spending a lot on upgrades love the place staff amazing an helpful the only place a stay when am working the northeast

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, I was very happy to read that you have enjoyed another stay with us here at Derwent. My team and I are delighted that you are enjoying all of the upgrades and improvements we are making, we look forward to seeing you very soon at Derwent. Kindest regards, Keith Donkin Director Lime Leisure Ltd

"Relaxing short break"

4
24/04/2016

We arrived before our check in time and advised that although our room wasn't ready we could make use of the bar, spa or the gym which we thought was very nice to be offered, the reception staff were helpful and friendly. Our room was large spacious clean and comfortable the bathroom was a bit dated but it was lovely have a bath to relax in although the shower wasn't very efficient! We stayed for two nights and ate each evening in the bar the food and service were excellent food was freshly cooked to order, breakfast was buffet style in the dining room although the second morning it was served in the bar area due to the dining room being set up for a wedding. I cannot fault anything about our stay and cannot wait to go back back again.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest, Thank you for your review of your "relaxing short break" I was delighted that you had such an enjoyable stay with us. Our hotel bedrooms are nearing completion of our refurbishment programme and these will be upgraded in line with the rest of the hotel refurbishment. We look forward to welcoming you to Derwent again in the near future. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Overnight stay"

4
24/04/2016

This is our 3 time at this hotel ..hotel currently undergoing a refurbishment which is needed as the hotel was a bit dated ..staff extremely helpful and very friendly ?? ..our evening meal was excellent and of a very high standard. . Had a great time and booking up again

"Such a let down"

3
21/04/2016

Booked a last minute deal for Easter Sunday of dinner bed and breakfast + bottle of wine at £89 it seemed such a good offer - the hotel is charming looking and set in countryside with plenty of onsite parking. We arrived early so decided to have some drinks and bar snack which was fine and we had good service from a very friendly lady behind the bar - check in was quick and we were given a room in a building across the car park - recently refurbished with new carpets and decor the room on first look seemed fine but spending some time in the room it became apparent it was not up to standard the shower room was very small with tiny basin and shower cubicle but it could easily have been larger, it already it had a broken shower door, there was a large wardrobe with only two hangers one was broken ( one questions the need for such a large wardrobe with such a small shower room ) back in the bedroom a large mirror with socket under but had no lighting or shelf to put things on (very poorly thought out) - no light switch by bed to turn main light off - one plus side the bed was very comfy. The evening meal turned into a very uncomfortable experience as the kitchen had a nightmare service and you had to feel for the serving on staff who took the brunt of guests complaints ( issues ranged from taking a long time for food to come out ,cold food, items missing, average quality food) serving on staff admitted the kitchen had struggled all day which impacted on them - so I felt that at least they can redeem themselves with breakfast but it ended up worse (the buffet style breakfast was not good at all with items not replenished quickly enough or not at all, staff just brought out cheap cartoons of juice to fill up the jugs and bread was just tipped out into basket with no care for appearance and another loaf was left on the side for us all to see it was a cheap buy. The serving on staff were different from the evening staff and it showed they seemed to have no idea on how to work effectively (it was shambolic and it was our last impression of the hotel or nearly because as we were leaving the room the cleaners were hovering outside waiting for us to go ( not good) On the plus side most of the staff were friendly and the leisure facilities were ok. Yes we had an offer deal but if the hotel cannot get the basics right they should not bother and just make sure the full paying guest have a great experience

"Wonderful wedding venue"

5
21/04/2016

My daughter's wedding was held here last weekend.What a wonderful time we had.The staff were fantastic,nothing was too much trouble.Anita the wedding co-coordinator was so attentative,she made us feel like V.I.P.s.Everything went very smoothly,it was stress free.The food was excellent and served very efficiently.The Grand hall was amazing.Our guests thoroughly enjoyed every minute.A day we will never forget!!!

"Lovely weekend break"

4
21/04/2016

Fantastic food and atmosphere. My husband and I stayed for a weekend break Staff are a lovely and very helpful especially Michelle and Karen who were amazing thank you ladies was a pleasure to meet you both. Would stay again without hesitation especially now we know that the hotel is being refurbished as that was our comment that the bedroom was in need updating but very clean and comfortable. Now they are being updated that will be the icing on the cake!!

"Amazing"

5
20/04/2016

Myself and my children took my wife here for her birthday, from driving up to the building it's truly breathtaking. We stayed in a cottage which was beautiful and very well equipped. The children ate in the bar which was lovely and us in the restaurant, beautiful food, great service and super staff. This was a flawless stay and I highly recommend to everyone, next time I intend on using the leisure facilities which looked great too.

"What a surprise!"

4
18/04/2016

We were staying over for a 50th birthday celebration, and the reception staff were very welcoming and even gave us a choice of rooms. The hotel is going through a major revamp which is giving the hotel a fantastic contemporary feel with soft neutral colours from the brown grey silver palette. The new carpets through out are amazing! It is work in progress but this did not effect the areas of the party. We had drinks and lunch in the bar which is on the list for refurbishing but with the fire going was very cosy. Food was lovely with a good bar menu from soup,salad and sanwiches to pasta, curry, and lite bites. The evening function seemed flawless with plenty staff on hand. The bar was open for residents till we left at 2.30am and once again nothing seemed to be too much trouble. We have stayed at the hotel in the past and thought the rooms were seriously in need of refurbishment with dated decor, soft furnishings and cold rooms. With this in mind we opted for one of the refurbished rooms. The only ones finished were the annex across the court yard (20 second walk). Although we were advised these were smaller double rooms they were done beautifully, with modern en-suite shower. Toiletries only one shampoo and one shower gel for a double room I think should be at least two, to save ringing for extras. The space was limited and had only a console table with a flat screen tv above where there should be a dressing table/desk, no room for a chair. I did have a little work with me which was completed sitting on the bed, wifi free and very good reception considering we were in the middle of the counrtyside. No mirror full length or mirror in the room, I used the bathroom cabinet mirror for drying hair and applying make-up, which the lighting wasn't very good resulting in standing at the window to do my make-up. Hanging space only with no shelf for smaller/folded items so they remained in my suite case. No room phone so I had to ring reception using my mobile which wasn't a problem till we realised we had no charger with us so mobile for the following day! Breakfast was served in the bar area with self service hot and cold laid out in the corridor outside, I would imagine once all the restaurant areas were up and running this may change. Breakfast was average, with only one choice of eggs so if scrambled (and I don't think fresh eggs but cartoned) isn't your choice on a weekend break tough!

"Great hotel stay, yet again"

4
11/04/2016

I was staying here midweek on business recently, and I come here 2 - 3 times per year, and it never lets me down. The checking in process is swift and all the staff are great, very friendly. As it was Easter Holidays it was quite busy so I had to book a family room (242) it was great, immaculate and it had a great view (Check out the photo!) as well as a 50 inch flatscreen, brilliant if I had the kids with me and it was raining! I had a burger in the bar which was very tasty and reasonably priced, breakfast was great also, and everywhere is clean and tidy. I didn't visit the pool this time but the hotel have added an outdoor seating area which is a nice touch, as well as the electric car charging points outside reception, which weren't here when I came last time. The one thing they need to address is that the shower water pressure is poor, but when I mentioned this to the receptionist when I checked out she did say this is being addressed during the coming year. Also, the approach road could also do with a bit of TLC, but other than that I would definitely recommend this hotel for business and families alike, the location is beautiful.

"Worth a visit"

5
11/04/2016

Hi, just spent a full day and night attending a friends wedding at the Best Western Derwent Manor Hotel on 9th April 2016 Check-in at reception was fast efficient & staff were really friendly, our room was made ready for us early to allow us to freshen up & get ready for the afternoon wedding, room was immaculate all amenities were there we had a lovely view overlooking the countryside no complaints at all Bar staff were quick friendly & prices were more than reasonable in my opinion, hotel was exceptionally clean throughout the corridors & bar area along with beer garden were really nice & relaxing Main hall for wedding was really smart with registrar & staff smart efficient & professional, meal was outstanding along with the service Evening reception was once again in the main hall with tables decorated & disco, evening buffet was one of the best I have ever seen with as wide a range of choice as anyone could require Breakfast in the morning was once again superb ( apart from the toaster had broken which was no big deal) All of this put together made for a really enjoyable stay for me and the wife & I would not hesitate in recommending this hotel to others Thanks for a great weekend Best Western Derwent Manor.....

"April 2016"

4
08/04/2016

Hotel quite easy to find but out of town not the most picturesque building but deceptive once inside,much larger than appears,the room we had was very large compared to some hotels but suffered from the "English shower" a mere dribble.Beds etc very good,food in the bar area good but did not try the main dining room. The clear night sky amazing.

"Wonderful hotel "

5
03/04/2016

We stayed because we attended a Boxing Show Night and meal it was a fantastic night meal was very nice staff were very good and friendly. Our room was fantastic wonderful views of the Derwent Valley. Was unable to get room service because of kitchen being replaced overnight . Great barmeals and coffee in the bar by a big open fire loved it. Can't wait to stay again.

"Lovely setting and a great room"

4
03/04/2016

We booked through Great Little Breaks for a mini getaway and wasn't disappointed on arrival. The hotel was beautiful and the room (236) had two huge double beds in a huge room. The reception staff were brilliant, as were the restaurant staff on the first night. The four stars are given as the service at breakfast and on the 2nd night wasn't as good, don't like to be asked if I want tea or coffee or the full breakfast prior to being seated. Little things could have elevated this to a 5 rating; ensuring the continental buffet was fresh, letting you sit and enjoy a cuppa prior to ordering breakfast, bringing out the fruit juice in jugs to refill the dispenser rather than the cartons, same with the bread, no-one wants to see they'll be eating budget bread! The other was the breakfast staff asking you a question such as, " what are you planning to do today" then walking off before you answer. If you're just being polite, then don't bother or stand and listen. Overall though a great setting with easy access to a number of sights.

"Easter Break"

5
30/03/2016

Had stayed there a couple of years ago and it has improved further in that time. It looked like the restaurant has been recently refurbished to a high standard. The chandelier is especially impressive. Food was well cooked and nicely presented. Large TV in the room with good quality picture.

"Country Break"

4
29/03/2016

Set in the countryside, with easy access by road. Great that you can take a dog (extra charge) and have plenty of space to walk the dog in the grounds, Warm greeting from the reception staff, backed up by very friendly staff throughout. Good size rooms and wifi available at the venue. Food quality was good with excellent choice at breakfast. I would stay again.

"Lovley place"

4
28/03/2016

Booked in for 1 night for nearby wedding asked for early check-in staff said they would try, we arrived at 12.00 to be told 10mins for our room great, staff were nice and friendly from the off. went to out room and it was basic but clean and a good size with 2 large singles, a good size TV plenty storage space and cloths hangers. checked the bathroom again good size and a jacuzzi bath nice touch complimentry shampoos as well' Got readyand went for a drink while waiting for a taxi 12.30 on a Sunday it was quiet, but carvery was just starting and the food was smelling good sadly not eating there. came back at about 8.00pm again a drink was needed this time quite busy like all hotels about £3.75 a pint and £5.00 a glass of wine then bed-time. Breakfast was at 8.00 on Sun and Bank hols so off we went and a good selection was available from juices /cereal and full English really tasty and the dinning room was a big old banquitting hall very nice and roomy not elbow to elbow. after breakfast decided to check out the health suite, a pool/ jacuzzie/ sauna on the ground floor and gym upstairs not a big suite but all in all OK again friendly staff then check-out all quick and easy. did speak to a couple who had a bad experiance but all in all we had a good stay and would not hesitate to return dont expect too much its basic but friendly and clean.

"Great choice."

4
20/03/2016

Loved it here in this beautiful hotel set in some amazing countryside. It was everything it looked on the pictures & more. Nice spacious rooms with 2 double beds, large flat screan TV...all the other usual things...in the room iron & ironing board, hairdryer, tea, coffee ect. Lovely bar area to relax in, where you can eat if you don't want to use the restaurant. Staff very friendly & helpful..Would definitely visit again !

"Wonderful hotel. Wonderful staff"

5
19/03/2016

I know I'm slightly late on this review but I thought I'd write it now before my next stay in April, the room was perfectly sized with good facilities, the hotel itself has the most amazing setting which. The breakfast was gorgeous and the staff are very friendly and polite. One girl stood out and went above and beyond and it was a girl on reception called Jenny! Wonderful young lady very polite and helpful. Can't wait for our stay in April

"Great Choice!"

5
18/03/2016

Just returned from a 2 night B&B stay, our first visit to this area. Hotel is in a stunning location and we had a lovely view from bedroom. On arrival we were given the wrong room but this was quickly and efficiently rectified. The buffet breakfast was the best we've had anywhere, lots of choice and well cooked food. Also the staff were very attentive and friendly. In fact all the hotel staff were efficient, friendly and helpful. We ate in the bar both evenings; the food being standard reasonably priced pub fare, well presented and tasty. The only criticism being just one beer available and on the second night even this was off. There is an excellent gym and swimming pool. This is a 3 star hotel and whilst the décor reflects this, all rooms were immaculate and comfy, and the service is definitely 5 star. We really enjoyed our short break and will definitely revisit.

"Wedding weekend"

4
15/03/2016

Spent 2 nights here for a family wedding. The bedroom is above average in size with comfortable furnishings and very clean. Our double room had two double beds which were very comfortable. Hairdryer, tea and coffee and iron/ ironing board were also provided. The bathroom had a lovely deep bath, as well as a shower. The water pressure was not brilliant for the shower but very adequate. Toiletries were provided and lovely soft towels. We ate in the bar for lunch and evening meal, prices were reasonable and the food and service good. The hotel also had a swimming pool and gym but cannot comment on these as did not use them The wedding was held in the hotel and it was fantastic, good venue,beautiful scenery and the meal all excellent On the Sunday we stayed for the car very which was exceptional value. Would definitely recommend this hotel

"1 nights Fizz Friday deal"

3
13/03/2016

We first visited this hotel 24 years ago and have visited quite a number of times over the years. Have to say this time we were a little disappointed. The rooms are tired and have not changed much over the years. The bathroom was in much need of renovation and there was a problem with water pressure and airlocked pipes. The shower did not get warm let alone hot. The restaurant had moved and we did not feel the quality of food & service was as good as previous visits. Breakfast was very disappointing, previously it had been cooked to order but is now a buffet service and not nearly as good. Overall the deal we went on was very reasonable but I would have felt very cheated if I had paid full price. The building has plenty of character and it would be a shame if they let things slip.

"Wedding over night stay."

4
13/03/2016

We had a brilliant time at the Derwent manor for the wedding we attended. The food at this hotel was lovely, drinks are responsibly priced. The rooms are very dated but we had been told they are going to get around to update them. In the new rooms I would definitely recommend putting a fridge in and a few bottles of water. As this is the only hotel I've stayed at and now had any water in the hotel, especially when you wake up during the night for a drink. The rooms are clean, the staff are friendly and we even managed to check in before 3pm thanks to the staff for arranging us to check in earlier. We did hear a lot from our room, especially from the people next door. Breakfast was lovely lots to choose from. I would maybe consider sorting the road coming up to the hotel as that's a accident waiting to happen especially in the dark. I would definitely return.

"Short Break"

4
13/03/2016

We visited as part of the package. We had bed, breakfast and evening meal. Some of the reviews have been negative. The hotel is currently undergoing a major refurbishment but this being done in stages. The work does not impact on your stay there is no noise. The rooms are dated in terms of the fittings and bathrooms, however, they are clean and very comfortable. The breakfast was excellent, great range of options and taste/palates. Evening meal was table d'hote, great range of dishes and we had wonderful food, well cooked and presented and clearly not pre done and simply warmed up. Great service and attention to details. Would use again.

"Excellent wedding venue"

5
12/03/2016

We had our wedding reception at the hotel last year and we would recommend it to anyone looking for a venue, the staff were helpful and very friendly, our guests commented on how good the wedding breakfast and evening buffet were, and our room was beautiful...excellent value for money, thanks to all the staff for making our big day so special and stress free!

"Overnight stay "

5
12/03/2016

Thank you once again for a fantastic over night stay. Even though the hotel is having massive refurbishment it didn't impinge on the superb service and attention to detail from all of the staff; we had a fantastic time. Special thanks to Ian and Karen, hope to see you again soon.

"Beautiful setting and peaceful retreat"

5
12/03/2016

As always the staff were efficient and friendly. There were several weddings at the hotel this weekend and so the staff were very busy but they were friendly, pleasant and made everyone feel very welcome. Our room was very comfortable with two large double beds. The food in the bar was excellent. The service was good. The restaurant was closed for refurbishing so in the evening we dined in the Gallery Room. It is a very elegant and comfortable room. The service and food were excellent. Mushrooms, Prawn cocktail, chicken breast and pork steaks were all very tasty. We really didn't need a dessert but couldn't resist the ice cream sundaes and they were truly excellent. The wines were good quality and very reasonably priced. Breakfast was self service, well presented and cooked, plentiful and lots of choice. All in all an excellent stay. Well done and thank you to all the staff.

"A pleasant stay"

4
10/03/2016

All staff were polite, friendly and helpful. The hotel is currently undergoing refurbishment however all the public areas were clean and presentable. The building is lovely and has some excellent features. The hotel obviously hosts many weddings. My room hadn't been refurbished but was comfortable. The décor was little outdated and the bathroom although clean and functional would benefit from being refurbished. The food at dinner and at breakfast was lovely, compliments to the chef. I would recommend staying at this hotel if you are in the area. I will be returning myself for a longer stay next month.

"Superb!!!"

5
10/03/2016

Well done to all the staff who are involved with this hotel, check in was fast and efficent, cottage was clean and stocked, we took our dog who throughly enjoyed the long walks around the hotel grounds, drinks are reasonably priced and the dinner, bed and breakfast deal was very good. Food was hot and the service again was very efficient and friendly. Lovely fire in bar area and clean facilities when using pool, sauna gym etc. We will be returning in summertime for sure and recommending you to my clients. Well done and keep it up ? Lauren & David xx

"God value for money"

4
07/03/2016

I book 3 nights in advance for 42£ each with breakfast included at Western website, be careful at Booking or Expedia offers, overall the service was ok and the dinner at the hotel pub was good as well, will return next customer visit. Thanks and see you next time.

"sons wedding venue"

3
07/03/2016

an ok place, but was dissapointed in the state of the room for £147 torn bedding hole in net curtains, cracked cups, rust in bath, was awarded £40 of room rate, which i don't think was good enough, stayed at Hilton Hotels for less, if the refurbished rooms arn't complete don't charge that price for tired old rooms.

""Another Great Night""

5
29/02/2016

We have just spent another great night at The Derwent Manor. We took advantage of last years Black Friday deal and as usual was excellent value for money. On arrival we were given the key for the Colbec Suite , a great upgrade surprise. Large bedroom,large bathroom,large comfy king sized bed,easy chairs,also well furnished with plenty of drawer space and large wardrobe. There was also a lounge with comfortable three piece and coffee table and large t.v. Next to the lounge was a single bedroom with its own shower / toilet area. The easily controlled heating system kept the whole place snug and warm. Unfortunately we had to have our evening meal in the bar as the restaurant is being refurbished but the food choice was excellent as usual. Breakfast was served in the Grand Hall , again the menu had a great selection of hot and cold quality food. The staff throughout the hotel were excellent and very efficient and friendly, thanks for making our stay so enjoyable.

"Much improved hotel"

5
26/02/2016

This was a night away for me and the wife...Black Friday deal £35 each for an overnight stay and three course meal and breakfast. We got married here in 2009 and visited the hotel a couple of times over the years and found service poor, food very poor etc. However, big change this time: good points: -ample parking, car park was very busy (Friday night) but still no issues. -reception fine no issues checking in, got all of the information we needed friendly staff but not over the top. room very easy to find. -3 course meal - this was tip top couldn't find any faults and that's very strange for me. There was a function on in the restaurant and it was very busy, but plenty of staff service time was fine, staff all helpful and not over the top - appeared to be a well organised set up - most importantly the food was very nice. -Room - it's a three star hotel and the room reflected this. No issues, nice view and clean -Breakfast - buffet style. No issues ample choice healthy choices or fry up - service quick and again very well organised. -Checkout - no issues. -Also worth mentioning the hotel bar is nice, staff offered good service. Bad points: -Bathroom inside bedroom well overdue a refurb. -drink prices - like most hotels crazy prices £5 a glass of wine £4 a pint. I have to admit I was very surprised how much this hotel has improved and by how much I enjoyed the stay.

"Great staff but a little tired"

3
21/02/2016

Stayed at the Derwent Manor during half term with my children. It is in a great location for access to Northumberland, Co. Durham, Newcastle and the coast. The staff were all friendly, helpful, chatty and just generally lovely. The hotel itself is what I have come to expect from Best Western - in desperate need of some TLC and updating (although this is ongoing). The leisure facilities were great and much appreciated by the kids. My only complaint was the incredibly loud bedroom doors, which not only bang, but shake the room. It was very hard getting little ones to sleep with the relentless banging from other guests as they entered their rooms. There must be a quieter way to close doors, surely? Overall, it was a good stay, and I would be recommend this hotel but would think twice about staying again with children.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay I was pleased to read that you found our staff to be great. Our hotel is undergoing a full refurbishment, we are currently renovating all of our bedrooms and restaurant. We look forward to seeing you again soon so you can see the changes and improvements that we have already began to make. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Lovely Night Away"

4
21/02/2016

I stayed here for 1 night with my husband. We went for a meal in the lovely restaurant, we both went for the leak and potato soup, steak and sticky toffee pudding. The food was lovely, steak a little fatty. The staff were brilliant. The cottage was decorated beautiful however it was way too hot overnight. The breakfast, in my opinion, let the whole place down.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was pleased to read that you had an enjoyable stay with us, we will use your feedback to assist us in our efforts to achieve our ethos of achieving a superior stay experience. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Hotel in a wonderful position."

4
21/02/2016

Another Groupon deal, the hotel is in a wonderful position overlooking the rolling hills of the north Pennine's. Extensive leisure centre on the site. Our room 118 was large, 2 comfortable arm chairs, huge 50inch TV, ample en suite facilities bath with power shower, I did have a problem connecting to WIFi but as we were only there for the night it wasn't a problem. Hot drinks tray on the desk in the room, a large and I mean large bed. The meal in the restaurant was sufficient, the choice was wide and varied, my wife being vegetarian requested a choice off the bar menu which didn't phase the attentive staff. All in all a thoroughly pleasant experience.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, I am pleased you liked our new 50" TV's as part of our refurbishment programme and that the staff could assist you with your dining requirements. WIFI is also being improved as we speak as part of our ongoing upgrade of the hotel. We look forward to welcoming you again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Little Gem"

5
17/02/2016

Great Hotel, Service, Bar, Restaurant all fantastic. Stayed in one of the Cottages here which included a living area, kitchen, huge bedroom. Great Pool, Sauna, Steam Room and Gym. Surronding area is great for walking or commuting to local area Great Will be back.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review, I must agree we also feel that our hotel is a "little gem" We thank you for choosing to stay with us and we look forward to welcoming you again in the near future. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Brilliant"

4
16/02/2016

Stayed here in February and I have to say the visit was amazing. From check in to check out I thoroughly enjoyed the visit. When we got to our room I was amazed at how clean and pretty it was. The room and bathroom were both modern and had all the features you would expect and more. The food was also amazing and the staff were really attentive. Overall the stay was amazing and the bed felt like sleeping on a cloud. Would definitely stay again.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us, we are delighted that you had such an enjoyable stay with us and found us to be "brilliant" I will pass your positive comments to all of the staff who were very attentive, we look forward to welcoming you to Derwent Manor again in the near future. Kindest regards, Mr Keith Donkin Lime Leisure Ltd

"15.00"

1
15/02/2016

I booked this hotel for Valentine's Day booked a suite that was advertised as the wedding suite we actually got a old undated Bolbec suite which was nothing like what was advertised it had doors hanging off the wardrobe and propped up and the interior was absolutely vile no wonder they don't have any pictures of this suite on there site and actually advertise you the wedding suite which you are lead to berlieve that's what your booking. On complaining they offerd to move us which we agreed too immediately and what we received was a basic room set away from the hotel which had a shower in and a bed that's all. I wanted a romantic weekend away with my mrs with a nice suite and a bath etc if I wanted a basic room I would of booked one in the beginning. It was absolutely diss-heartening and ruined our weekend. I've stayed in better travel lodges if I'm honest. The best park of the hotel was the bar food which was lovely but i will not be suggesting to any one to stay at this hotel. I've stayed in best western before ie walworth castle which was amazing but derwent manor we will be not returning any time soon. You need to update your site and show people pictures of what they are actually receiving and not your wedding suite its miss leading and quite frankly robbing people I'm sorry to rant on but it's disgusting!

"Amazing Hotel with Great Staff and Brilliant Rooms"

5
15/02/2016

My girlfriend and I travelled from Glasgow for a one night stay on Valentine's weekend and loved every minute of it. We stayed in the Elm Lodge which is in a block just across from the main building and it was absolutely brilliant. We enjoyed a swim, sauna and jacuzzi in the spa before having a lovely three course meal followed by a few drinks in the bar. Breakfast the next morning was absolutely brilliant and the staff were all lovely and helpful - holding flowers behind the desk so I could surprise my girlfriend on Valentine's Day. Would highly recommend this hotel and look forward to returning for another chilled out getaway. P.S. love the decor in the men's toilets!

"Disgusting from beginning to end. "

1
14/02/2016

From checking in to our suite to checking out of our room was a disappointment. I few weeks prior too our stay I upgraded to a suite as we were here for a mini honeymoon. We checked in and were given keys to our suite which was across the court yard in another building. When we walked in the first thing we noticed was how very small the suite was. We were only stating two nights so this did not matter. We then noticed the dust. Everywhere you looked was covered in a thick layer of dust. The table, sofa, the bed everywhere, you could actually see your footprints in the dust on the floor it was so bad. We decided we could not stay in this so we went back to reception we explained the situation and showed the receptionist photos of the room. We were given the option of waiting for it to be cleaned or downgrade to another room. We opted for the downgrade as the suite was so dirty it wasn't going to be a quick clean. We were given a room in the same building an do be honest this was not much better. There were holes in the wall, marks all over the walls, the door ledges were thick with dirt, no mirror in the room, a glass table with a chip out the front of it which was sharp, no phone in room so you could not contact reception. Our evening meal was served on a tiny table at the back of a function as the restaurant was closed. Breakfasts were very poor. Poor quality food and very salty and over cooked. The whole place felt very run down despite our room supposedly been one that had been refurbished. The only good things I can mention is Hannah the young lady on reception who was lovely and the fact the shower was very powerful and always hot. All in all a terrible experience. PS posted this on to their Facebook page with photos of the rooms. It said it had posted but it's not on there. I'm guessing they accept what goes on under visitors posts.

"Great value"

4
14/02/2016

My husband and myself stayed overnight on a groupon deal of dinner bed and breakfast. We had a very relaxing getaway, very friendly staff throughout the hotel, especially the lady in the bar who was lovely. The meal was very nice, I paid extra for steak but well worth it, includes a bottle of wine so even better! The room was spacious and clean but slightly tired in decor, could do with some modernisation, great views from the room. The breakfast was also very good with various options to choose from. We used the spa on the Monday morning which is just across the car park in its own building, which was great having a nice pool, sauna and jacuzzi, perfect for chilling out. For what we paid it was great value for money, will definitely be returning very soon. Sharon Donaldson

"Groupon break "

4
13/02/2016

Booked a groupon offer which was a one night stay with 3 course meal, preosecco and breakfast for my sister's 18th birthday. The food was lovely and the staff were very attentive. Had a few drinks in the bar which is a totally different feel to the restaurant ... Real country pub! The room was basic and little bit dated but clean and comfortable. The hotel itself is good and nicely decorated

"Cheap noghtxaway"

5
13/02/2016

Stayed here for 1 night on a special offer deal £109 bb & 3 course meal each for two people. We have stayed here before about a year ago & as you drive up to hotel you can see they have made a lot of changes. Hotel now has an outside area with big heaters, spa looks as though it has been refurbished. Nice reception with lovely girl who said our room wasn't ready yet. Girl at reception said that the restaurant was having a refurb so was it okay for us to have our meal in the function room with soul & mowtown entertainment. This wasn't a problem. She suggested drinks in the pub onsite & bite to eat. Pub was very quiet. We had sandwiches for lunch. Mine was a club sandwich on toasted bread. Wasn't fantastic the chicken was dry & looked like it had been re heated. Wouldn't get it again. Room was clean, big but maybe needs a refurb. Function room for our evening meal was set out nice with guests of hotel sat near bar & big round tables near dance floor for people who must of paid for the entertainment. The menu wasn't what we thought. We were told we could choose anything off the menu. This wasn't the case there was a set menu with a few choices for starters, main & dessert. Don't get me wrong what we ordered was lovely but I definitely wouldn't of chose that if we had choice off menu what the hotel said we would have. The gentleman singing was really good & we did have a good night. Breakfast was nice with lot of choice. This again was in the function room as the restaurant was having a refurb. Overall we had a lovely night away & will definitely return. Didn't use the spa but looks nice.

"love this place"

5
13/02/2016

Second time we have stayed here and yet again loved it,the staff are all brilliantvery helpfull,our room was lovely,clean and very comfy, The evening meal was delicious,waiting staff were very prompt all round great night. Breakfast was very nice ,and although we didn't use the spa we will definitely next time This hotel is currently having a million pound makeover but there was no disturbance. Looking forward to coming bk in the summer

"On a way to Hadrian's wall"

5
12/02/2016

Charming hotel with excellent service.Looks like a castle surrounded by green fields.We stayed there on our way to Hadrain's wall driving from Leeds.Romantic interior you could get lost in it.Loved it.

"got this as a chrithis was a christstmas present"

5
12/02/2016

lovely hotel been before room, food and staff great will be back. this was a christmas present and we had a great time just what you need for a break after Christmas used the pool and sauna the bar serves lovely coffee and very helpful staff the dinner was fab lovely food served in the grand hall, and the breakfast had everything you could want xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"most friendly hotel"

5
10/02/2016

we stayed at the Derwent Manor Hotel for the second time, as from the time of check in till you check out you are met by lovely friendly staff. The rooms are always very clean and tidy, and I would always tell people to try for themselves

"A weekend away"

5
09/02/2016

I stayed here for two nights in February with my daughter. The hotel is in a beautiful spot, quite remote, but has every mod con and makes for a wonderfully relaxing 'away-from-it-all' stay. The staff are warm and friendly, the hotel in the process of being upgraded but the room we had was great. Twin beds meant two huge double beds! This was a return visit as we had so enjoyed our stay a year ago.

"Best value for money"

3
02/02/2016

This is a good class hotel full of character friendly staff good food and good accommodation ,Like all hotels though ,they try to make their money at the bar, not really a problem,unless your an alcoholic. Good value. Goodbye.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I will certainly pass all of your kind comments onto the staff involved. Regards Keith Donkin Director Lime Leisure Ltd

"Wedding"

5
01/02/2016

Myself and my husband renewed our wedding vows here. From the time we booked in to the time we checked out was fantastic. The staff were polite, helpful and sociable. They couldn't have done anything better. From the hotel receptionist , event co-ordinator and the other hotel staff. The suite we had was clean and well equipped. We controlled the room temperatures which was ideal as the bedrooms could be set at a different temperature to the lounge area. The food was fantastic even down to the children's menu in the bar and restaurant. The pool and spa were enjoyed by both my children who totally enjoyed themselves. I would definitely stay here again as would the many family and friends that stayed with us.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent wedding reception here at Derwent Manor. I will certainly pass all of your kind comments onto our team. We are delighted that we have made your special day memorable. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"lovely Hotel"

5
01/02/2016

very beautiful hotel…lovely surrounding countryside and very friendly staff… the room was a very comfortable and even though we just booked a medium rate room we were very surprised at the size…it was very large and spacious…the breakfast was fantastic and had just about everything anyone could want…relaxing in the bar in front of the open fire was splendid after a very nice evening meal.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your stay with us, we were all delighted to read that you think we have a "lovely hotel" we look forward to welcoming you at Derwent Manor again in the near future. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Not ideal for children"

3
31/01/2016

It is the second time I've stayed at this hotel and unfortunately both times have been a disappointment. There are some good points but my overall opinion of the hotel is that it's sub-standard and not somewhere I would class as a place to take your children to stay. The twin room was large enough for a family of 4 with plentiful cushions and seating. The room was really clean but far too hot, especially during the night which made for a restless sleep for all of us. The TV was a generous size which the children enjoyed and there was plenty tea and coffee available. However, on arrival we were told the pool had to be cleaned (at 2.30pm) and the children had to wait until 6pm until they could go swimming. The only thing to do was explore the grounds but it was really cold and wet, then wait in our room until the pool was ready. This left very little time to enjoy the pool as children must vacate the pool at 7pm. This also meant we had to have a late evening meal (8.30pm) and the children were really hungry by that time so we chose to go into the bar for food. We were quite shocked that there was no children's menu as the hotel does welcome families. This meant we paid full price for both children (£11.50 each) and the choices were limited for the children. I even asked if they did children's portions and was told no. Service was quick and the staff are very friendly but 3 of our meals were 'just warm' when they arrived. There was no music on in the part of the bar we were sat in and the area itself was quite cold most of the night, we had to leave earlier than planned and take our drinks to our room as our 7 year old said he was too cold. The leisure facilities are the only real highlight to the hotel for us as a family. The pool, sauna and jacuzzi are great. The gym is well equipped and airy and the leisure attendant is lovely. I wouldn't say it's a bad hotel at all, I just expected the standards to be a little higher than they are and for the needs of families to be catered to more than they are. Probably a better hotel for group parties, weddings and adult trips but I won't take the children back.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I was sorry that we had not fulfilled your expectations whilst staying with us. Unfortunately there was an issue with chlorination of the water in our swimming pool and as a result we had to restrict access to rectify this. Customer safety is of paramount concern and I am sorry that this inconvenienced you whilst this was carried out. I have highlighted your comments to our F and B manager regarding your food and your feedback will be used for the benefit of all of our guests. I am uncertain why you were not offered a children's menu as we certainly have one of these for our younger guests. Once agin thank you for your comments and we look forward to welcoming you to Derwent Manor again in the near future? Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"great"

4
31/01/2016

I had an overnight here to deliver some training in the local town. Got there late to a lovely big double room. Managed to catch the restaurant, had a very tasty steak and ale pie, too big to eat. Great service with really friendly staff made for a nice atmosphere for someone eating on their own. Spoke to a guy who stays there regularly who told me the whole menu is good. Sat by the big open fire in a comfy leather armchair. Lots of wood and stone with a suit of armour in the foyer, amazing views of hills. This is one of the highest towns so no surprise this time of year it was a bit windy. Had a great cooked breakfast served by super friendly staff again. I've got to say it was good all round.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your stay. I am delighted that you had a "great stay" with us here at Derwent Manor. We look forward to welcoming you again very soon. Kindest regards Keith Donkin Director Lime Leisure Ltd

"Follow up"

4
31/01/2016

After writing my previous review I was contacted by the owner and he explained fully about some of the issues mentioned. And some circumstances which was out of his control he also apologised for the short Cummings .

"Wonderful staff a great stay"

5
28/01/2016

From our arrivlal and greeting in Reception to service at dinner and breakfast all the staff we encountered including housekeeping are a credit to this hotel. Their friendly approach and helpful attitude ensured our stay was most enjoyable. We had a three course dinner and breakfast included in our stay which was bought as a Christmas present from our daughter. The food was well presented and plentiful at dinner together with our friendly waitress Annie it was most enjoyable. The bar staff were attentive everyone involved seemed to enjoy their work. Breakfast was plentiful and hot served quickly agan by Annie. The only complaint was the sausage at breakfast which had obviously been cooked for some time which made the skin hard and inedible this was a shame as it spoilt an otherwise great breakfast. The hotel is still undergoing some refurbishment I wish them good luck for the future.

"Lovely stay"

5
26/01/2016

Had a great stay here with my boyfriend. Beautiful surroundings. Went for a lovely walk, so peaceful. Room was nice too. Well worth a visit if you are in the area. Would definitely come back again in the future.

"Great place, just go!"

5
26/01/2016

I have stayed here quite a few times and it doesn't fail to surprise me every time I stay. The staff are fantastic particularly the bar/restaurant staff. The rooms are very clean and to a pretty good standard with comfortable beds, safe etc. Unfortunately once again the pool was out of order which I was slightly annoyed about but the gym made up for this by have new equipment installed. I truly think the staff and the food in the bar/restaurant could teach other mainline hotels a thing or two. I didn't get their names but they are always friendly, approachable and helpful. Breakfast is excellent. I always try to book the leisure break as this provides the best value in my eyes. Go and stay there you will understand why I think it is so good.

"Double booked, very noisy."

1
26/01/2016

We arrived only to be told we had been double booked, to which they showed very little concern and were extremely unhelpful.. only when we kicked up a fuss were are complaints taken seriously and eventually came up.with another room. This room was most certainly not to the standard we had booked for. The noise was ridiculous and continued into the early hours when sleep.became possible only to woken a couple of hours later (around 5 am) by the staff arriving and deliveries. Our complaints were yet again shrugged off on check out. Extremely poor.

"Fizz Friday"

5
26/01/2016

My husband and I stayed here for the Fizz Friday deal as a gift from our children. We arrived early to use the pool and were pleasantly surprised to be told our room was ready for us. Our room was clean and had everything we could need including 2 double beds. We used the pool which was a nice although a little cold. Our evening meal was not served in the restaurant due to refurbishments but the room we ate in was lovely. The meal its self was beautiful as was breakfast. We enjoyed drinks and a game of pool in the bar afterwards. All in all a delightful stay, staff are excellent and can not do enough for you. Will definitely return and would highly recommend this place.

"Great hotel"

5
24/01/2016

We stayed here for one night a weekend on the Black Friday offer. Had a lovely stay, Saturday evening meal and breakfast excellent value. Staff very friendly and accommodating. Hotel room clean, warm with piping hot water in the bath and shower. Would definitely recommend and would stay again.

"Lovely time away"

5
24/01/2016

My husband and I spent our 6th wedding anniversary here between Christmas and New Year 2015. The service from Reception was excellent, very friendly and helpful. The room was excellent, 2 double beds and very spacious. I can see that the hotel rooms are being refurbished and they need to be more modernised, but we couldn't complain at all about our room - tea, coffee and biscuits restocked at our request. We dined 2 nights in the restaurant - excellent service and good food. The hotel pub was fabulous - the food was outstanding, we ate here twice and couldn't fault it at all. Overall a really lovely experience and will return.

"Lovely hotel set in lovely countryside"

5
24/01/2016

We stayed here after buying a Black Friday deal - £70 for DBB. We booked two rooms and planned to go with our friends. We had childcare problems so had to contact the hotel to ask if we could also bring our son. So for only £20 extra they included DBB for him. We also checked whether our rooms were adjoining, which they weren't so the receptionist went out of her way to rejig the rooms to enable us to have this. We had two large lovely rooms both containing two double beds, large bathroom and large 49" HD TV. Our room had patio doors leading outside the hotel which we found a lovely feature. We enjoyed drinks in the grouse and claret bar. Later we had our evening meal in the function room. The menu had a lot to choose from and everybody enjoyed their food. The breakfast was buffet style but plenty to choose from including continental and traditional choices. All the food was tasty and well cooked. We swam both days and while the pool is small it's comfortable and includes a sauna, jacuzzi and newly refurbished gym. We would definitely return and have never stayed in such an individual (nice to be somewhere that is different from your standard "all rooms the same across the country" hotels) but lovely hotel, with staff that are an excellent compliment to this hotel.

"good value, comfortable hotel in beautiful setting"

5
21/01/2016

stayed here for 1 night in December for a friends wedding. The function room is beautiful with a stunning chandelier and a minstrels gallery with 2nd bar overlooking the main room. there are some unusual items around the hotel such as a suit or armour and on the 1st floor a chaise longue and some nude statues. I found the food portions to be a good size and good quality food. I cannot comment on price as it was part of the wedding breakfast. the hotel room was very spacious. We had a double room on the ground floor. A lot of our group who booked a twin room had 2 double beds. We also got an advance deal so the room was good value. The hotel bar is very cosy with wooden beams, fireplaces and sofas and has a good choice of wines. The hotel is set back from the main road (a68) along a long drive this makes it very quiet and peaceful with stunning views in all directions. I would happily stay here again.

"Romantic Break"

5
19/01/2016

Lovely hotel in a great location. The food was exceptional! We would most definitely return to this lovely place. The hotel is full of character we could have wandered around for ages. Rooms are huge with great views. This is a very special place to my new husband and I as this is where we got engaged! So romantic perfect weekend!

"Groupon Deal"

4
18/01/2016

Just used our Groupon voucher for a one night stay DB&B with a bottle of wine and this is the best voucher stay we have ever had. Yes the hotel does have a lot of building work going on and will be stunning when completed but this did not affect our stay greatly. Our room was large with 2 double beds, dinner was fantastic and served with our bottle of wine (no having to explain about the wine and voucher) and the staff were so friendly and attentive. The service was excellent and we shall definitely be returning when work completed.

"Really good in parts"

3
17/01/2016

Our first choice of hotel in Cumbria was flooded out, so Derwent Manor was something of a second choice. Our overall impression was that they were overbooked, and in parts the strain showed. New Year's eve dinner was really very good, and the group excellent. But there wasn't as full a wine list as I would have expected, and the best of the wines were pretty average. The suite was not so much a suite as accommodation for a family While we were there Best Western updated (reduced) the benefits of their loyalty programme without telling us, which caused some dismay at checking out time. At the end of our stay it became a bit of a game to spot the table served by the hotel's permanent staff, who were unfailingly excellent. If you got one of the others service varied from average to really quite awful. However, I suspect that weekend became a question of survival for the hotel, bearing in mind the weather conditions and, leaving aside Best Western's pricing muddle which was hardly of the hotel's making, I think they did very well. I would happily go again, with some confidence of a pleasant stay, although I would avoid moment's when many other hotels are flooded out.

"Disappointing"

3
15/01/2016

Got what we thought was a good deal to stay at this hotel between Christmas and new year with Groupon, but after arriving came to the conclusion that you get what you pay for. Our room was in a separate building which was a bit disappointing as it meant we had to walk across the courtyard each time we wanted to eat or visit the bar for a drink, however this may have been a blessing in disguise as there were at least 2 weddings going on. Because the hotel was very full, they had to use one of the large function rooms for breakfast and evening meals instead of the gorgeous looking usual restaurant, the room was large, quite cold and lacking any kind of atmosphere. Also, the staff seemed unable to cope with the larger numbers and each time we went to the 'restaurant' we had to wait in a queue to be seated while the staff ran around trying clear and re-set tables. After we were seated for our evening meal on our first night (this was included in the price we paid for the package) we were handed a menu that was obviously not their usual a la carte menu but the choices were still to our liking. A waitress took our drinks order and another took our good order, our starters arrived fairly quickly but we did wait quite a while between courses. When our main course arrived, my husband had ordered salmon and I had roast beef, both were over cooked but not terribly hot and I would say a bit uninspired with the accompaniments. The dessert was really nice and arrived quite promptly. During our meal we were never asked if we required any further drinks and the staff were so busy it was almost impossible to catch one of them to ask. The next morning there was a queue for breakfast and we waited more than 10 minutes to be seated, it was a buffet style breakfast with tea or coffee brought to your table, however there were people waiting all of the time for things that had run out I.e., bacon, mushrooms, fruit juice etc to be replenished, so it was a bit chaotic. Again, to use the leisure facilities we had to cross the courtyard as it was located in yet another building, and because the weather was cold and wet, this was a little bit of an ordeal, especially if you were still a bit damp from the pool. Overall, the stay was OK, but not great.

"Our wedding day"

5
14/01/2016

Derwent manor is a hotel we have visited many times and enjoyed every stay. It therefore made perfect sense to hold our wedding there. The hotel has in the last couple of years been taken over by new owners that have invested huge amounts of money into this beautiful little country retreat. The hotel staff are very pleasant and polite and will accommodate any reasonable requests. Food is delicious and of excellent quality. My husband and I had the most beautiful day of our lives here when we wed here on the 6th of June last year. The staff made us feel very relaxed and they helped make our very special day run smooth as a whistle from the day we organised it to the end of our wedding day. There was actually another wedding on the same day as ours and because the staff managed the day so well we wouldn't have even know they were there if it weren't for the registrar telling us. Alot of our family stayed over the night of the wedding and we enjoyed a fun morning in the swimming pool and jacuzzi. I can now say is sparkling since the new take over. Its the perfect venue for any wedding or important life event. Or just a lovely night away

"Twixmas stay 2015"

3
14/01/2016

Arrived 27th December for 3 nights, pleasant staff, beautiful room,lovely views,comfy bed. Dinner included on 1st night, we were joined by members of our family but live entertainment was rather loud, so difficult to converse. As we finished an excellent dinner, (around 9pm) the live entertainment also finished, we found this a little strange as it would perhaps have been nice to have a dance. For the remainder of our stay we ate in the 'Pub' downstairs, food was ok but a bit expensive. Drinks were, we thought, very expensive at £14.00 for a bottle of house wine. The tables and the bar top were sticky and in need of a very good clean. Breakfasts were a bit of a bun fight, not enough tables,staff didn't seem to know how to cope with the number of guests, hot food running out, tables not cleared. All in all not the best experience in the world.

"Surprised by how nice a hotel it was for the price; well worth it!!"

4
09/01/2016

Reception staff all very helpful and kind. The room was clean and comfortable, especially the bed; thanks, as a comfortable bed at my age, is paramount, lol. It had a nice bathroom, with a metal bathtub, no plastic rubbish; nice. I dropped 1* due to the meandering drive; it is quite precarious and very much in need of repairs to one side; parts of it have fallen away! Very dangerous, particularly in inclement weather (it was raining and snowing) and at night. Lights only down one side, while the bits of it that have 'gone' are on the other, dark side (if driving at night).

"Great stay!"

5
03/01/2016

We book into this hotel as an overnight stay to break our journey home from Scotland. On arrival we were greeted by a friendly receptionist, and on going to our room though it was a mistake, as we had been allocate a wonderful suite! This consisted on a Queen size bed, and had an adjoining bathroom suite with bath. The second bedroom also had an adjoining bathroom with shower. There was also a large lounge with easy chairs and large TV, including tea making facilities. Outside we had a large balcony, which had great views of the countryside. The three course evening meal was very good, and was nice presented, as well as a full English Buffet breakfast. What a great stay and really a nice finish to our Christmas

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for writing such a positive review regarding your stay with us. I was delighted to read that you had such an enjoyable stay on your stop off from your trip in Scotland. We look forward to seeing you again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"New Year's Eve Family Night"

3
02/01/2016

Attended family function on New Year's Eve with two teenage daughters, aged 19 and 13. Also stayed overnight in 2 x twin rooms. Event was a good night, band and disco were pretty good. No welcome drink on arrival and menu was set with no choice. I thought tomato soup was a strange choice for a starter and I would have preferred vegetable instead but never mind. My youngest daughter had to be paid for as an adult, being over age 12 but she would not have eaten the adult choice of menu. Thankfully she was allowed to opt for the children's choice instead. Rooms very dated, especially the bathrooms. Look like they have jumped out of the 80's. They are in dire need of refurbishment. Very old fashioned dark mahogany furniture in rooms which is also shabby. Rooms were clean though so no complaints. I thought the cost of each room was a bit steep considering that we had incurred the cost of the function and bearing in mind the condition of the rooms. Room rate included breakfast buffet but by the time we arrived, a lot of things had ran out so had to wait around and ask staff to refill joice, milk, etc. There was natural yogurt but the granola and fruit was all gone and not refilled. No glasses to out juice in. A bit mediocre in my opinion. Overall though the function made up for disappointment with the room and I would probably book again.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your stay and attendance at our Family New Year Event. I was pleased to read that overall you had an enjoyable stay and evening with us. We look forward to welcoming you again in the near future. Kindest regards Mr Keith Donkin Director Lime Leisure

"New Year's Eve Hollywood themed gala dinner"

5
01/01/2016

What a fantastic night my group of friends and I had at this event. This is the second year we've attended and it's safe to say this year was even better than last! The food is unbelievably gorgeous and we were treat to 7 courses! The entertainment was brilliant for all ages and was great to get you in the mood for 12 o clock! As always the room was decorated beautifully and the staff could not do enough for the guests. Well done to all involved particularly the head chef! I can't wait for next year!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of our Hollywood Gala New Years Eve Event. I was delighted that you once again had such an enjoyable evening, I will gladly pass your comments onto our chefs and to the whole team who helped make your evening special. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"New Years eve"

4
01/01/2016

Attend disco/buffet last night in the gArden room, was decorated nicely but had empty tables. Buffet arrived about 8.30 and was delicious, hot and very tasty. There was a disco but no atmosphere, so we joined friends who where downstairs with the band, and was much better. All in all a good night was had .

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of the New Years Eve Disco evening. We look forward to seeing you again soon. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"New year 2 night break."

5
31/12/2015

I love this place. I have come back with my family following a stay with work a year ago. Fabulous cream tea. It is so comfortable homely and warm. The staff are really friendly helpful and cannot do enough. We've not even got to the main event yet tonight, I love it love it love it. Thank you Derwent Mannor hotel you are a real Jewel. See you soon !

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for reviewing your two night stay with us over New Year. I was delighted that you had such an enjoyable stay with us. I will pass your kind words to all involved. Kindest regards Keith Donkin Director Lime Leisure Ltd

"great stay"

4
29/12/2015

Stayed here with friends for one night, we were on a special offer which included dinner, breakfast and a bottle of wine, and for what we paid it was outstanding value. Firstly our room 232 was large and clean with 2 double beds tea and coffee facilities, the only negatives I can find was that the furnishing in the room needed updating the bathroom was also in need of updating but was fully functional, I was told that there are ongoing refurbishment at the hotel so I would think that rooms would be updated. We ate in the bar when we arrived and ordered a steak sandwich between 2 which I was pleased with as the sandwich was enough for 2, this was very good no complaints. The bar area is looking a bit tired but again I think with the ongoing refurb this will be done. Our meal in the evening was very good, we even had live music from a female singer and the room itself was wonderful with chandelier's and exposed beams, breakfast was good also with enough choice for me. We did try and use the fitness centre but at this time it was closed until 12 so we couldn't use it, but the lovely receptionist seeing our disappointment gave us a complimentary day pass to use when we return. Which I will. So basically no issues, nothing that wouldn't stop me recommending this hotel to anyone, my experience was great, well done Derwent Manor

"This place is amazing!!!!!"

5
28/12/2015

I visited Derwent Manor in December 2015 with 12 of my friends and family to celebrate my parents' Ruby Wedding Anniversary - and I'll definitely be back! The hotel itself is stunning and has recently been refurbished to an exceptionally high standard. Although we weren't at a function, I did have a little peek in the rooms and they looked amazing! The hotel rooms are tastefully decorated, comfy, well equipped, spotlessly clean and beautifully modern - what more could you want? The staff were attentive and couldn't do enough for us, right from check in through to the wait staff in the restaurant, the service was second to none! The food was amazing and the children with us also had a good choice. When you're with a big party, it's sometimes a worry, but there was something to please everyone. The bar area is cosy and we sat here for hours never feeling that we'd out stayed out welcome, and the pool table was a welcomed addition for the men in the group. There was a wide selection of drinks, which again was great as everyone got what they wanted! The next morning, our breakfast didn't disappoint either. All in all, it is a fabulous place and I'm so glad we chose it for our celebrations - I will definitely be back and I highly recommend this place if you're looking for a little luxury, which is also fantastic value for money! Many, many thanks to all of the staff, from a very satisfied customer.

"nice hotel"

3
22/12/2015

Firstly this hotel has charm, it is situated off the main road and has beautiful views across the countryside. The spa is located 50 yards from the hotel in seperate building, we found it clean and warm with again views over the hills. Staff work hard here though at times there seemed to be too few and as it was a very busy weekend so at times you would have to wait or repeat an order in the restaurant however the food was superb i can recommend the lamb wow. Room charming but i hear the hotel is getting refurbed in jan and it probably ready for this. Overall our overnight was pleasant and worth what we paid.

"needs to be refurbished"

4
21/12/2015

We stayed Sunday until Monday for my birthday. Entrance reception is really & also the staff where very helpful. Our room was a suite . on entering was a bit disappointed as you can see it needed refurbished. But can honestly say it was very clean &lovely &warm.We had a meal in the bar later &food was lovely. We where told the hotel is getting refurbished in January. We will definitely return. Also the breakfast was fantastic

"Good night out"

4
18/12/2015

The surroundings are beautiful. There is a gym and pool. The interior is very nice. We went to a Christmas do last night and the room and bar were lovely. The food was good, the staff very friendly and polite, nothing too much trouble. I haven't seen the rooms but understand the suites are fabulous from the way friends have spoken about them after staying. Great night shame it is £1.90 for a soda when other hotels don't charge but it's a minor thing.

"quality family time"

4
16/12/2015

Although initially there was a mistake with our booking when we arrived we were given our key to the outside buildings. The willow i think it was called. Very spacious clean and modern. The swimming area good size and sauna room adequate. We had the set meal which was top notch food, the kids had chicken strips which were home made. Good portion sizes very good quality food. Presentation very good. Stayed the night and has a full cooked breakfast to order in the morning plenty to choose from. Would defo stay here again.

"Good nights stay"

3
14/12/2015

I stayed here with three other colleagues, the hotel was a little tired in some rooms, but clean and nice sized rooms. There is also a small pool/gym/sauna that can be used, and was very clean and tidy. We all ate from the bar menu, which was fine, the food and drink was served quickly and well. The only downside is that phone coverage is poor and you would have to drive to visit any other bar/restaurant, but overall a good stay.

"Mirror mirror on the wall"

3
14/12/2015

Visited for a 1 night stay on Saturday 12th December. The day we had horrific snow. We only live 25 miles away but it took 2 hours to get there. After a stressful journey relieved to arrive we checked into Cherry in the annex. The room was small but ok so we headed off for a drink in the bar, which was very welcoming. We headed back to shower and change ready for our 3 course meal. The only provisions in the bathroom cabinet was 2 body wash and a small soap. There was nowhere in the cubicle to hold the shampoo etc while you showered it had to be held in your hand. Good job I packed shampoo. After I finished showering I tried to open the cubicle door. The whole door came off in my hand. I was stuck holding onto the door which had come off the rails. I shouted for my husband. He got me out and then he tried to put it back on the rails but couldn't so as there isn't a phone in the room he went over to tell reception. While he was gone I started to dry my hair. The mirror is in a dark corner with no light above it. What a struggle. He came back with a key for a Cedars room across the corridor for us to move to. This was slightly bigger but no mirror in the room itself at all. How would anyone getting ready for a wedding manage? The only mirror was in the bathroom and no power point in there for a hairdryer, no shaving point either. So I had to stay and finish my hair in the first room struggling in the dark. Then I had to wait to apply my make up until hubby had showered to use the bathroom mirror, Very frustrating. The small shower head in this bathroom wouldn't stay up so had to be held in your hand to shower. Yes there is a large overhead shower head but that's not the kind we would use. We went across for our meal and handed they key in. I was a bit disgruntled by then, explained about the mirror situation in both rooms and was just told 'oh I haven't been in the rooms I don't know what they are like' by the Receptionist. At that time a man was also stood there. We went for our meal and chose prawn cocktail to start. It was a bit of a joke really. prawns the size of cooking prawns less than a dessert spoon of sauce, a roll of cucumber skin, diced tomato and rocket served on a plate. We weren't impressed. The gentleman from reception came for the plates and asked was it ok? I said no it wasn't. It's probably the worst prawn cocktail I've ever had. He then said 'Oh you are the lady who complained at reception aren't you?' Not very professional at all. The main course was fine and then the dessert sticky toffee pudding with vanilla ice-cream came with an apology of we have no vanilla so we gave you chocolate but you can have strawberry if you want? Shouldn't they have told us this before serving it. Neither of us like chocolate ice-cream so would have opted for a different dessert. Then we struck up a conversation with a couple nearby, we were telling them about the shower when the gentleman appeared from the blue and butted in and said a few words and then said maybe we should discuss this later in reception. The couple were also gobsmacked at the way he made a show of us. Not once was there an apology. My husband asked for his name and he said Ian Reed. He didn't take us to one side and apologize he avoided eye contact whenever our paths crossed. He made me feel uncomfortable. I was waiting for him to appear at any minute and I felt intimidated. Breakfast the next morning was lovely. We packed to leave, used the bathroom and the door handle came off in our hand, so reported it on the way out. I don't know how your staff are trained in customer relations? An apology would have been acceptable but to say ' weren't you the lady complaining at reception'? That was unforgivable. Who wouldn't complain about a shower door coming off, moving rooms and not having a basic mirror? I can't believe no other person has pointed this out. I certainly don't pack a mirror every time I go away and this is the first time I've had this problem. Anyway rant over. I can only say this hotel was average because of the total lack of customer care. I have photos of the prawn cocktail and of my husband of trying to sort the shower door should management want to see them. Oh the one good thing was everywhere was toasty warm. I forgot to say, this was my birthday treat.

"great christmas party"

5
06/12/2015

well guys every year we take away some of our good customers for a night away to celebrate xmas, we did overlook Derwent for the bigger venues Hardwick hall or slaley but we decided after a bad experience at Hardwick we would give Derwent a go, wow! best decision we made, great service from 12noon in the bar Jason a very competent young man served all 14 verywell, we then went into the spa facilities, not massive but adequate. rooms were all good size 2 x double beds clean and tidy, well equipped, shower was the only disappointing thing, no pressure, but you got wet ! gig was upstairs Ed sheeran tribute, very very good, table set was nice, food was outstanding for mass produced, well done, we were served at good speed and very professional overlooked by a guy (manager I surmise) again well done. drinks were reasonably priced, and service was good. a special mention to Karen from the downstairs bar, who stayed open for another drink (nightcap) so thank you for the Crack! breakfast again very well stocked and hot, nice to soak up the alcohol. we will come back next year if the entertainment is good, well done guys you impressed myself and my 13 guests!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us whilst attending our Christmas Event. I was delighted to read that you chose our hotel to host your Christmas party for your clients. There have been many changes at Derwent Manor, with the hotel undergoing a full refurbishment, this will see our hotel bedrooms undergo refurbishment in January also. I will pass all of your kind words to all of the staff in particular to Jason and Karen. We look forward to welcoming you to Derwent Manor in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"ABBA mania Xmas night"

5
05/12/2015

A group of us visited derwent major for their ABBA mania Xmas night.From start to finish the service was faultless.There was a lot of effort gone into making the night special for everyone attending.Every member of staff that we met was polite,friendly & always had a smile on their face.The whole place had a lovely atmosphere & was immaculate.We had a great night & will definitely be visiting again.Well done to all the team.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for reviewing your recent Christmas Party Night with us here at Derwent Manor. I was very happy to read that you had an enjoyable evening with us. I will certainly pass all of your kind comments to all of the staff involved. We look forward to seeing you again very soon. Kindest regards, Keith Donkin Director Lime Leisure Ltd

"Beautiful!"

5
03/12/2015

We stayed at this hotel on Sunday evening. Very impressed on entering the hotel and the location, although somewhat remote, was very nice and rural. Our twin room has 2 double beds and is the biggest i've stayed in, very clean and comfortable. Staff are very helpful and friendly. Food in the Restaurant both for dinner and breakfast was of a high standard. We have already booked to visit and again and would highly recommend! I imagine this hotel would make the perfect wedding venue but nice for a relaxing break also. Thank you

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was delighted to read that you found our hotel to be "beautiful" I will certainly pass all of your comments onto the team, they will be extremely happy that you enjoyed your stay with us and have chosen to book with us again. We look forward to seeing you at Derwent Manor in the near future. Regards Keith Donkin Director Lime Leisure Ltd

"Comfortable stay"

5
30/11/2015

Very clean and comfortable ,staff was friendly and helpful only thing l found annoying was both nights the bar staff got our food order wrong but other than that we found the weekend very pleasant and relaxing ,

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay. I was very happy to read that you had a "comfortable stay" I have addressed your comments regarding the mix up with your food orders whilst dining in the bar with my Food and Beverage Manager and your comments will be acted upon to help us continually improve our offering to our valued guests. Kindest regards Mr Keith Donkin Director Lime Leisure Ltd

"Nice buisness trip stay"

4
30/11/2015

Overall a nice stay for a business trip, the building is really nice Prices are very reasonable with large rooms and a choice of bar and other restaurant The leisure facilities were not open when i stayed so cannot comment

"Excellent hotel"

4
30/11/2015

Stayed here recently for a night to take our wee boy to beamish. Hotel very good and i can see what people mean about the hotel feeling a little old in regards to the bathrooms etc but they were clean, working and a good size so no problem from us. (we had a modern flatscreen tv) The girl on the front desk was excellent with us and my 4 year old son which made life easy when checking in etc. Only grumble was that you had to go outside to get to the pool - just as well we were getting wet as it was pouring! overall very good value for money and would go back

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was delighted you feel we have an "excellent hotel". Our hotel bedroom refurbishment will begin January 2016. This will see all of our hotel rooms refurbished. We look forward to seeing you in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Return visit and still good value for money"

5
24/11/2015

This was a return visit with friends this time. Warm welcome at reception, room good size and comfortable, we ate in the restaurant the first night, staff very pleasant and made us feel comfortable, second night ate in the bar, unfortunately there was an event going on in a room near the bar and people from that were going through the bar to stand in the porch and smoke and the smoke came into the bar area, the staff did ask people not to smoke in the porch but they couldn't police it all the time. Good breakfast each morning. As I have said before we will be back, great place to stay while exploring the area

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your return visit to us. We are delighted that you had another enjoyable stay, with us and decided to bring your friends along. We look forward to welcoming you again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Business trip"

3
19/11/2015

Competitively priced accommodation, nice room and very comfortable bed. Suitable for the business traveler I would say. However, do not eat or drink in the bar. The lasagna I had was made with passata not bechamel sauce and had been kept warm so long it had dried out and the beer was the worst pint of ale I have ever been served (and that is saying something). Having complained the barman, who agreed and was very helpful, gave me a different pint but that was nearly as bad and I ended up not drinking anything.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I was sorry that we have not fulfilled your expectations whilst staying with us. I have highlighted all of your comments to my management team and I assure you we will act upon these to help us improve our product and services we offer. I look forward to welcoming you to our hotel in the near future. Kindest regards, Keith Donkin Director Lime Leisure Ltd

"our wedding on 12/8/@6"

5
18/11/2015

From start to finish we had a wonderful day. The pre-planning was a great support, nothing was left to chance. The choice of menus was fantastic as were the choice of rooms for our reception. The views and places for superb photos is unbeatable. The dressed room on the day in the Grand Hall was breathtaking, it was beautifully laid out. Ian actedasour MC and he pitched it perfectly. Pippa looked after the top table and later at the buffet was exceptional, she thought of our every requirement, nothing was too much trouble. Our guests were all completely satisfied with the service they received. Our accommodation was excellent over the 2 days of our stay. All in all our day was made more memorable by the management and staff at this beautiful hotel. I would thoroughly recommend it az a wedding venue or as a holiday destination. Thanks to everyone concerned for our wonderful day.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for reviewing your recent wedding with us here at Derwent Manor. I was so thrilled to read that my team had achieved all of your wishes for your special day. We wish you a long and happy marriage and we look forward to seeing you at Derwent in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Made our big day extra special"

5
18/11/2015

I was married here October 31st 2015. The team coud not have done more for us, all we had to do is say what we wanted and they did it perfectly, even when I became stroppy due to be tierd they catered for everything I wanted, even moving times of things to fit in with what I wanted. The food was cooked perfecty, they allowd us to go off menu and pick out exactly what we wanted to eat for every course. The guests praised both the food and the service. We honestly could not of asked for more and would recomend them to everyone for any occasion. The main rooms have also just been redecorated and revampted they were stunning as are the grounds perfect for photos.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for reviewing your recent wedding with us here at Derwent Manor. I was so thrilled to read that my team had achieved all of your wishes for your special day. I will pass all of your wonderful comments to all involved. We wish you a long and happy marriage and we look forward to seeing you at Derwent in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Not bad. "

3
17/11/2015

Stopped here many times, the last of which was in the summer on a dinner bed & breakfast deal as a group of 8 including a young child and a toddler. Upon checkin with our kids we were advised we could simply wait until all the party arrived before booking our meal. The remaining 2 of our family arrived at 5.30 at which point we were informed the only spaces in the restaurant were at 8.30. This was far from ideal and I voiced my concearn but was told the bottom line was if we wanted to eat as a party of 8 it'd be 8.30..... We asked if we could simply eat in the bar instead & were offered £12 credit each (which would buy a burger..... thats it ) as opposed to the 3 course meal + wine we were due to recieve in the restaurant. Our food in the restaurant was okay, lots of things unavilable/sold out on the set menu. Unsuprisingly our kids were irritable & didn't eat much given they usually go to bed at 7pm - i got the impression we got what was left at the end of service & felt bad for stopping everyone getting home early although in fairness the waiting staff were polite enough. We were charged full price for our kids meals & soft Drinks and no offer was made to reimburse, discount or apologise given the circumstances. I guess this is why some people ferousiously comaplain about ANY minor thing (which I refuse to do) - often everyday guests can't be heard unless they are writing to the CEO. One of the bar staff was getting noticibly narked that one of our party kept ordering Coffees which was a shame and again, other people may would have cause to complain non stop about. Breakfast was okay, very little choice as far as continental goes & items regularly run out which guests have to ask staff about. The pool was great and staff really helpful with our kids. As a group we must have put at least £500 derwent manors way that night and despite the stay being Okay overall, little things or little gestures could have improved our experience a lot. Whats the old expression "shy bairns..."? Nevermind...

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your stay with us. I was sorry to read that we had not fulfilled your expectations whilst staying with us, customer feedback is essential to our business and I will use your comments to help us improve for the benefit of all of our valued guests. I assure you as owners of the hotel, we value all feedback and we actively listen and respond to our guests as this is a firm part of our ethos and beliefs to achieve satisfaction for all of our guests. I am glad to inform you that as part of our refurbishment our restaurant is being extended and will offer a new contemporary, modern feel serving classic Italian dishes with emphasis upon regional dishes and will also boast a wood burning oven. I apologise due to the size of our restaurant currently we could not accommodate your party at your preferred dining time. We look forward to welcoming you again to Derwent Manor in the future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Excellent customer service"

4
16/11/2015

4 adults and one 3 year old. We stayed in Rowan cottage in the hotel grounds. This was a three bedroom cottage which was immaculately clean with excellent décor. There were a few minor housekeeping problems on arrival which were rectified immediately by extremely helpful staff. The cottage was really worth a 4* rating. The only let down for us was the bar meals. Starters and mains were well presented but that is about all you could say for them. They really were not very good so much so that we did not eat there again

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I was sorry that you experienced some housekeeping issues when checking in. I will use your feedback to ensure we alleviate such problems for future guests. We look forward to welcoming you to Derwent in the near future. Kindest regards, Keith Donkin Director Lime Leisure Ltd

"Tired Looking decor"

3
15/11/2015

The hotel is up a long driveway which is in need of repair. Although the hotel is in open countryside there is no demarcation between land owned by Derwent hotel and the open countryside. It would have been far nicer had there been gardens. We had a suite with a balcony, but no balcony furniture. Our room was in need of updating and some of the carpets in public areas were a little threadbare. We have stayed at Best Western Hotels before but this one was disappointing, but it was handy for visiting Durham and surrounding areas.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay, I was sorry that you did not fully enjoy your stay with us. Our hotel is undergoing a full refurbishment programme, this will see all of our hotel bedrooms refurbished. The room you were staying in, was having the balcony refurbished currently with new floor tiling and handrail, I apologise that the furniture was not present as a result of this refurbishment. We would be delighted to welcome you again in the near future so you could check the progress of our refurbishment. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Could learn a lot about comfortable beds from Premier Inn"

3
15/11/2015

Stayed here for a night as a short notice change of plan. Prices quoted in the website, the BW app and various other sites varied greatly but eventually managed to get a deal which seemed OK. Room was miles from Reception with a lot of steps. Food in bar ok (told no need to book but lucky to get a table). Beds the most uncomfortable and creaky we have come across in years. Not sure I would go back.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, I was sorry that you did not find the bed to be comfortable. Our hotel is currently going through a full refurbishment plan and as part of this plan we will be refurbishing all of our hotel bedrooms including new beds. Kindest regards, Keith Donkin Director Lime Leisure Ltd

"Excellent value"

4
15/11/2015

Booked two nights dinner bed and breakfast. Excellent value at £169. Food was good and the service was friendly and helpful. The room was musty though - it looked like maybe there had been a leak further down the corridor (?).

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your recent review of your stay with us. I was very happy to read that you enjoyed your stay with us. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"A very good rural Hotel"

4
15/11/2015

I have been here several times now, which in it's self must be some form of recognition, the Hotel is up a long private drive off the A68. Near Consett, and is surrounded by Northumberland !!. The room I had been allocated, was of a good size and had a KingSize bed and two singles. As I was on my own for one night I only had the chance to use one of them, which was comfortable and did what it said on the tin. There was also a full size Bathroom with a bath and shower over. There is a leisure center complex across the car park with a swimming pool, spa steam room, Etc. supported by it's own staff and some modern clean changing rooms. I had a meal and drink in the Bar area, known as the Grouse and Claret, which is a warm and friendly area, with an open fire in one corner, however the whole room is pleasant. I chose Steak as my main course, and this was cooked to my liking with all the appropriate accessories. The staff were pleasant and efficient, although the barman appeared to be run off his feet and had to keep apologising for keeping his customers waiting. Breakfast was in the main restaurant and consisted of a help you self buffet for the usual fruit, cereal toast Etc. With the cooked breakfast being cooked to order. All in all an Very Good Hotel, to which I will return.

"Excellent Hotel"

5
14/11/2015

My wife & I have just spent a night at the hotel DB&B and cannot fault anything at the hotel. The staff are friendly helpful particularly the staff in the restaurant, food at dinner & breakfast first class. The room was comfortable, clean, bit of an old fashioned TV but it worked. If you are in and around this area Looking for accommodation I can certainly recommend The Derwent Manor.

"A lot of good points, however...."

3
14/11/2015

This hotel was in a lovely location, the hotel room was large although extremely dated, the bed constantly rolled away from the wall and the mattress was too soft for our liking, however, the staff were extremely polite and friendly. We stayed for two nights on 30th and 31st October doing a 'murder mystery' on the Halloween night. On the first night we dined in the restaurant, the food was extremely flavoursome and filling and the wine was chilled perfectly. On the second night we had an abysmally bland soup, over cooked chicken main meal and rubbery profiteroles (some vile fruity cream filling instead of fresh cream and chocolate) served during the equally awful 'Murder mystery' (the mystery being, what the heck is this excuse of poor acting and dull narration). Had the murder mystery actaully been, well, a murder mystery (honestly, my 3 daughters school plays have more depth to them) and the food lived up to the previous nights standards my review would have been at least a 4*, but unfortunately this second night ruined what was supposed to be a wonderful weekend away.

"Faultless"

5
11/11/2015

Beautifull hotel,great leisure facilities,amazing food.It was the little things that made the difference.A bottle of champagne in the room on our arrival as it was our anniversary,but it was the staff at this hotel that made our break what it was.Always smiling,nothing was too much trouble,polite and attentive without being over powering they really are a credit to this hotel.Treat them well they are worth their weight in gold,oh and don't forget their Christmas bonus I want to see them all when we return.Many thanks for an amazing break

"Disappointing Service"

1
09/11/2015

We booked a cottage for 7 nights & a room in the Hotel for 1 night due to needing to be residents in England in order to get married in England next year. (We are English but currently live in Scotland). We would have booked 8 nights in the cottage but the hotel wanted to charge us 80% of a weeks booking fee for 1 extra night. Two months ago before I made the booking I confirmed with a member of staff on the telephone that the hotel would provide a letter stating we had been guests at the Hotel as required by the Registrars office. On arriving at the hotel we were greated by a friendly receptionist who stated we could stay in the cottage for the 8th night of our visit if no one else booked into it before then as this would save the hotel servicing a bedroom & us the inconvenience of moving for 1 night. Towards the end of our 8 nights I went over to reception to enquire as to whether we could remain in the cottage for the 8th night & I was informed by a different receptionist in a very unpleasant manner that the cottage had now been booked & we would have to move. That was fine as that had always been a possibility. I then also enquired about our letter confirming our 8 night stay for the Registrar to be told that it would not be possible to provide us with this despite previous confirmation that this would not be a problem. My Partner went over to reception following evening, the same unpleasant receptionist was on duty again & she stated that we could not have a letter. We then received a phone call from a different person stating that the Managing Director was not willing to provide a letter. When I asked why she said "because it has never been done before". I asked if we could meet with the Managing Director to discuss this as it does not seem like an unreasonable request & she said she that she didn't know when he would be available. We then emailed the Managing Director twice with no response. I have just been down to reception to enquire about a piece of lost property in the cottage that we had occupied to be told that it is empty tonight! This being our 8th night & the night we had asked if we could remain in the cottage but were told we couldn't because it was booked! We are feeling very let down by the hotel at what should be an exciting time for us & we are worried about our appointment with the Registrar in the morning & what this will mean for our wedding. I met my partner at the Derwent Manor when I was a Member of the Leisure Club & have visited it many times.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay in our cottages. Customer feedback is essential to our business and I thank you for taking the time to write a review regarding your stay. However there are many inaccuracies in your review which I feel should be rectified in my response. You initially booked the cottage through a third party agent Holiday Cottages and they attempted to charge you for 80% of a stay. Not ourselves. However should you have booked direct with us then of course we have full flexibility in our pricing. Our staff in the overwhelming majority of reviews are praised for their welcoming attitude and can do approach which we are all extremely proud of here at Derwent Manor. It was asked without full knowledge of what your required the "residency letter" for. As you do not reside here my response was that as a business we were not willing to provide such correspondence stating you did. Upon receiving an email from yourself to my reception team. Not to me directly as you claim in your review, It was advised to yourself that we would be willing to print for you on our headed paper a continuous length of stay of 9 days at the hotel which you received from my receptionist on Monday morning upon check out. One further point the guests who were booked into the cottage you vacated were delayed by twenty four hours in their arrival, hence why the cottage was available. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Good value for money"

4
08/11/2015

Booked as part of a package this two night stay enabled us to explore the area and visit Beamish Museum.... which is a must! I will get the negatives out of the way first. The room was spacious with two double beds and with the en-suite a little dated, the TV was old fashioned and had incomprehensible operating instructions, mentioned by several other guests. However when mentioned to the staff they indicated the rooms were to be upgraded in the very near future. There did seem to be a lot of new refurbishment and an ongoing improvement program to many parts of the hotel. The 'Bar' area was a cut above the standard hotel lounge more like a cozy country pub the restaurant area was lovely and intimate and the staff were wonderful and helpful. The food in the evening was well cooked and presented but the breakfast (Buffet style) was a bit hit and miss but still acceptable. We had two sessions in the pool / sauna which appears to be a fairly recent building. Again the staff were brilliant everything clean tidy and well organised couldn't fault it. All in all if they sort out the ridiculous TV we would not have any hesitation of staying here again or recommending it to others. Enjoy your stay!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us here at Derwent Manor, I was delighted to read that you had an enjoyable stay with us and found our staff to be helpful and attentive. Our hotel rooms begin to be refurbished January 2016, this will see all of our hotel bedrooms refurbished fully, along with new TV's. We look forward to welcoming you to Derwent Manor in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"2 night stay on a walking break in the area"

3
08/11/2015

Check in was simple enough, even though I had provided the Groupon voucher to the email address I was asked to, I was still asked for the groupon voucher! The included 3 course meal was delightful, but the breakfast used slightly cheaper ingredients. The overall quality of the room was good, not brilliant, but acceptable. We were told the rooms had been recently refurbished, but looking at the quality of the grouting in the bathroom and the general quality of finish, it was either done very quickly or cheaply. The bedroom was a little dark and with nowhere for my wife to dry her hair where there was any light source near a mirror. The room was quiet and had some interesting views over the derwent valley and surrounding coutryside, although it was mainly foggy for the duration our stay. Checkout times are advertised as 11:00am, so when on the morning of checkout, housekeeping staff were waiting outside our rooms upon our return from breakfast just after 09:30 am, we felt a little pressed and as a consequence forgot to take with us the orthopaedic pillow that I use due to a spinal injury, I have called the hotel, but they cannot find a large memory foam pillow that was left by a guest a week ago. The only reason I need to find it is that when going to purchase a replacement they have been discontinued. I am not happy with the treatment or the lack of concern since reporting it.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us. I was sorry to read that you did not fully enjoy our newly refurbished bedrooms. The overwhelming majority of reviews have been extremely positive regarding our greatly improved bedrooms. Our breakfast products are sourced locally, with our sausages coming from the award winning Northumberland Sausage Company, our eggs are free range from Lintz Hall Farm, Bacon from Smiths Farm in Tow Law. I believe regarding your pillow there was some confusion from yourself as we were looking for a pillow with blue writing on it although it transpires that you had this pillow at home and were awaiting further instruction from yourself as to determine if the pillow we have at the hotel in fact is the one that you have misplaced. We look forward to welcoming you to our hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"our holliday"

4
07/11/2015

stayed here for three nights.the food,staff and location are excellent.the only slight drawback and reason i rate the hotel very good instead of excellent is that some of the fixtures,furnishings in our room were a little worn and dated.that said it all worked and the hotel is being refurbished at the moment so when we stay again next year i have a feeling its going to get an excellent mark.the food was really very good both at breakfast and dinner.every member of staff we came into contact with were both friendly and helpfull and we really enjoyed our stay here..

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay at our hotel. I was delighted that you had such an enjoyable stay with us. I will certainly pass your kind comments to all of the staff involved and we look forward to welcoming you to Derwent Manor on your return visits so you can check out the progress of our refurbishment. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"2 Night stay via Groupon deal."

5
05/11/2015

Booked a deal with Groupon for a 2 night stay, inc bottle of wine, 3 course meal & full English breakfast. Arrived on 28th October & we were checked in quickly, provided with all the information we needed & booked our evening meal for 8pm in the 'Grand Hall'.The bottle of wine was waiting in our room, which itself was really nice & clean & a decent size. Coffee & tea was provided, along with all the usual things you expect, the only negative thing, which isn't a complaint was the very old TV, not seen 1 of those for a while! Evening meal on both nights was a lovely 3 course , supplements were charged if you chose certain things, but our food was gorgeous & all the staff were really nice, breakfast was served in a different hall & was a full English buffet style which certainly wasn't going to leave you hungry & again was really nice, coffee & tea was brought to your table. We used the pool & sauna, which we had to ourselves for the majority of the time, the views from the spa are pretty amazing & relaxing. In short this hotel was absolutely brilliant, the staff, food, facilities & location will not disappoint you & I would happily go back anytime.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay here at Derwent Manor. I was very happy to read that you enjoyed your two night stay at our hotel. Our bedrooms are beginning to be fully refurbished January 2016, this will see all of our TV's renewed during this refurbishment. We look forward to welcoming you to our hotel again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Wonderful!"

5
02/11/2015

My daughter and I have stayed here on two occasions and can't wait to go back. While we originally booked for the leisure facilities (hot tub, pool and sauna- the leisure complex is directly across and to the left of the hotel entrance) the rest of the hotel doesn't disappoint. On both occasions our room was large and immaculately clean and each of the beds was a double. Still on the beds, they have to be the most comfortable I have ever slept in. The staff are efficient, friendly and can't do enough for you. The first time we stayed, breakfast was served at table but the second was buffet style. The food is superb, fresh, locally sourced produce and well cooked. We treated ourselves to breakfast in bed one day and there was enough food to feed an army. At night, we ate in the pub which was very good on our first stay, but on the second I ordered lamb and it was raw. In fairness, the food is usually spot on. This hotel is a gem!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us, I was very happy to read that you had a "wonderful" stay with us. We look forward to seeing you and your daughter at the hotel again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Outstanding Service and Hotel"

5
02/11/2015

The staff at this hotel were fantastic, very customer focussed and nothing was a problem. The care to meet our needs was outstanding. we travelled with two adults, three children and a dog. Not many places accommodate so many, but this hotel was amazing. So pleased we chose it and can't wait to return.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I was delighted that you found we have "outstanding service and hotel" I will pass all of your kind comments to all of the staff involved. We look forward to welcoming you to Derwent in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"long weekend away for the wife's birthday"

4
02/11/2015

We have visited this hotel several times and use it as our base when visiting the north east, it is ideally situated for visiting all the attractions like Durham cathedral, Hadrian's Wall and Beamish. We have got to know the staff very well at the hotel, and they are all very helpful and friendly, they make you feel very welcome when you stay.My children love the girls on reception especially Ashleigh and Hannah. I would like to say a big thank you to Amy for putting a bottle of wine and a box of chocolate in our room for my wife's birthday. Rooms are very good in the hotel, we normally have a two bedroom suite which has amazing views overlooking the fields. All rooms have free wifi and all the usual free items like tea, coffee and toiletries. We had dinner in the restaurant each night whilst we stayed, food was always very nice, hot and very appetising. Service was excellent in the restaurant, they even managed to bring a cake with candles on for my wife, who was celebrating her birthday. Breakfast in the hotel is very good, self-service with lots to choose from. The hotel has a lot to offer and there's plenty to do for the children. The bar has a pool table and the hotel also has an indoor heated pool which the children loved. The lady who works in the pool,Chrissy is a fabulous host and great with the children. I would recommend this hotel to all my friends and family and we look forward to visiting again soon.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay for your wifes birthday. I was very happy to read that we accommodate all of your needs whilst staying with us. We look forward to welcoming you back to Derwent in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Lovely!"

4
31/10/2015

Great value for money, got through groupon. The hotel is lovely, the areas that have been refurbished are beautiful. Majority of staff are pleasant, in particular Karen in the bar, she was so nice and lovely with our kids! The food in the restaurant was amazing and thought it would be the same in the bar, but unfortunately it was no where near as good, we were told that it is a different chef for the bar food, and you could tell, it was awful. The only other down side was the beds were too soft, but that's personal preference and the room needed a refurb, but I believe they are being done in January. Would definitely return here.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay, I was delighted that you had a "lovely" stay. I will pass you comments to all the staff who helped make your stay enjoyable, I have highlighted your comments to our head chef who will act upon these to allow us to continually improve our product we offer to all of guests. We would be delighted to welcome you to the hotel again in the near further so you can check the progress of our refurbishment. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Numerous facilities and excellent staff"

4
31/10/2015

This was my second visit - my first was in June 2013. Myself and a friend stayed for 2 nights/3 days (Wed-Fri) in late October. Our stay overlapped with school half-term. We had the first night in room 242 (twin) and the second night in room 123 (twin). Pros: -Large car park. Includes disabled parking area and an electric car charging point. -Check in - 3pm onwards. -Friendly, hardworking and locally employed staff. Amy on Reception and Michelle in the restaurant/breakfast were exceptional and are a credit to the company. -Our deal included two free tickets to the Beamish Open Air Museum. We collected them from Reception. -Free WiFi. Get login/password from slips of paper on Reception. I picked up a signal in Reception and my room. It was fast enough for web browsing, Facebook, Twitter. I could also get 3 bars/3G with Three on my iPhone. -Guest lift. -Reception includes seating area, knight in armour!, numerous local attraction leaflets, hotel wedding poster, hotel Christmas/New Year leaflet, computer, telephone, newspaper (Durham Times). -Room 242: Twin double beds with padded headboard, three bedside tables, two bedside lamps, telephone. Two upholstered chairs. Curtains & net curtains. Low glass-topped table with tea/coffee making facilities. Floor lamp. TV. Glass-topped writing/makeup table with three drawers, mirror and stool. Hair dryer. Guest Directory. Suitcase stand with two drawers. Open hanging area. Iron/ironing board. En suite bathroom with shower-bath. -Room 123 as above, minus low glass-topped table, but hanging area has sliding doors. It was also much quieter and had newer mattresses. -Dinner served in the Guinevere Restaurant. On the first night I had starters: prawn cocktail; mains: Ligurian style chicken; desserts: sticky toffee pudding with vanilla ice cream. Dinner (7pm-9:15pm, 8:45pm Sundays). A section of the restaurant has already been refurbished, but the remainder is due to be refurbished and extended in January 2016. -My breakfast served in Grand Hall during my stay, as the hotel was full. Breakfast (Mon-Fri 7am-9:30am, Sat-Sun 8am-10am). -Our room rate included 2x breakfasts (normally £12 pp) and 2x three-course meals (normally £22 pp). -Grouse and Claret Bar - open 11am-11pm. Contains a pool table and a TV showing Sky Sports. -Newspapers (chargeable) delivered to room on request. -Fitness centre located in separate building a short walk across the car park from the hotel. Take a £1 coin for the locker. Pool with jacuzzi and sauna at ground level. Under 16's can use the pool up to 6pm each day. Gym upstairs with cardio equipment (includes 1x cycle machine, 1x recumbent cycle machine, 3x treadmills, 2x cross-trainers, 1x step machine, 1x Concept 2 PM3 rowing machine) and weights equipment (includes Precor fixed weights machines, dumb bells), plus 2x benches, 1x step, 2x sit-up bars & mats and punch bag. (NB. Gym refurbishment from October to early November in readiness for new equipment to be installed in early December 2015. Revamp includes new flooring, new TVs, mirrored wall and new gym equipment 'replacing all of the current equipment'). -Water in the hotel comes from a natural spring and is drinkable. -Check out - 11am. -Six self-catering cottages. Cons: -Steep driveway to hotel needs resurfacing as some sections heavily rutted. -Room 242 - no fridge. -Room 242 - Philips 21-inch CRT TV with Freeview box (2 remote controls!) - 15-20 years old - faulty - switched off after approximately 5 minutes viewing, very annoying. -Room 242 - mattress - both worn out - lumpy, squeaky and uncomfortable. Our first nights sleep was affected. -Room 242 - occasional noise from adjacent room and room doors slamming shut in corridor. (NB. I understand the room will be revamped next year (2016)). Info: Hotel opened in 1989. The site was originally a farm owned by the grandfather of actor/comedian Rowan Atkinson. There's a 'Rowan Cottage' on the site. Tips: -Book table reservations in advance, as time slots book up fast. -Reception has free photocopied instructions for two circular walks (2hrs/3.5miles and 3-4hrs/7.5 miles) from nearby Allensford. -There's a retail park (opened in 2012) which includes a Morrisons supermarket (with in-house cafe and a petrol station), Aldi, KFC, McDonalds (Tesco supermarket currently being built) approx 10 minutes drive away in Consett. Turn left out of hotel entrance/exit, follow road over River Derwent, then turn left at sign for Consett. -Local attractions include Beamish Open Air Museum (signposted from Consett), Hadrian's Wall, Durham Cathedral and Gateshead's intu Metrocentre shopping mall.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your in-depth review. I was delighted to read that overall you had an enjoyable stay with us. Our hotel is undergoing a full refurbishment and all of our hotel bedrooms, will begin refurbishment January 2016, which will see new bathrooms, beds, decor, TV's. Our hotel has had many improvements over the past months, newly built decking and terrace area, all of our cottages and annexe rooms refurbished, all of our function suites refurbished along with new changing facilities in the leisure club and new gym equipment arriving December 2015. We would be delighted to welcome you back to Derwent to check the progress of our hotel refurbishment. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"What I thought"

4
30/10/2015

Impressive from outside. Clean and comfortable inside but dated décor. Exceptional staff who were all helpful, friendly and skilled. Old, useless TV in our room. Shower dated. Bed lovely and comfy. Overall prices of drinks expensive for a 3 star hotel.

"good in parts"

3
30/10/2015

The good included two double beds in large twin room, friendly welcoming staff and nice dining rooms with fresh linen. We went on a 'deal' which was ok value for money but certain aspects would not draw us back, especially at full price. These included the following: although the quality of the food both at dinner and breakfast was good, the cooking let down the meals which tended to be overcooked and dry and left too long on the pass. The service was very variable and some staff appeared to have little training in restaurant service. The bedrooms needed updating especially decor and ancient television. All in all a mixed stay.

"Great Deal here"

5
30/10/2015

Saw this hotel on Classic Britain site with a DB&B and wine offer and decided to treat ourselves as we were visiting Beamish (25mins drive away) There was plenty of parking and the surrounding area looked nice. The hotel is impressive from the outside and the dining room and Great Hall are too. We had a bit of a wait to check in as family in front took forever but not the receptionists fault. The receptionist was pleasant and efficient and explained everything about our deal and gave us a voucher for our wine. Our room was large and comfortable but we did have to put the extra heater on, that was sitting there to heat up the room. The swimming pool was up the road a bit so I didn't bother going to check it out . Dinner was lovely, couldn't fault it at all and the wine was a nice one too. The waiting staff were lovely and friendly. The buffet breakfast was very good but the waiter forgot to tell us we had to order fried/poached eggs if we wanted them and we only realised after getting our food. I was happy with the scrambled but my husband missed his fried egg! I did have problems with the internet disconnecting but I assume it is to do with the area the hotel is in. There are walks around the hotel but we didn't have time to do them - maybe next time! Would definitely return if we got a reasonable price.

"Good value rooms"

3
28/10/2015

Rooms were good value. The swimming pool and gym was very basic. They appeared to struggle with the volume of people at breakfast time, although the quality of the breakfast and the setting of the great hall was spectacular. We couldn't eat in the restaurant during our stay because it was always fully booked so we ate from the bar menu. This was ok.

"Outstanding "

5
28/10/2015

From start to finish this place was fantastic. Staff were superb and always accomadating.food was lovely and breakfast was excellent. My children also said it was the best we've stayed in. 10 out of 10.well done.

"A great overnight stay"

5
27/10/2015

We did an overnighter at this hotel on an offer and could not fault it. All the staff were friendly and nothing was too much trouble.The food was fantastic throughout. The room was large with all that we needed perhaps the decor is a little dated but that added to the charm of the oldy-worldiness (if that's a word!) of the hotel. Yes the gym is undergoing renovation (it happens) but that didnt spoil our use of it and the pool/spa was excellent though small but we were lucky that it was nice and quiet and a bonus to have on site. We enjoyed it so much as soon as we were home we booked another overnight stay for november - cant wait to go back. Thank you Derwent Manor.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for such a positive review. I was delighted that you had such an enjoyable stay with us and that you have decided to visit us again in November. We look forward to seeing you on your return visit. Kindest regards, Mr Keith D Donkin Director Lime Leisure Ltd

"A very enjoyable stay!"

4
26/10/2015

A really good couple of days. We stayed in the annex part of the hotel, the room was well decorated and the beds comfy. The shower room was small but adequate only thing sink was very tiny and had a mirrored cabinet above it so kept knocking my head when using it. The staff are all really friendly and very helpful. The food was great evening meals and breakfast you couldn't have asked for better. The pool spa and gym to are a great asset to the hotel. I will definitely recommend this hotel to my friends and family.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us here at BEST WESTERN Derwent Manor Hotel. I was delighted to read that you had such an enjoyable experience. We would be delighted to welcome you to the hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Really charming staff!!"

4
26/10/2015

Like many people, it seemed, we were on a 'deal'; ours being £89 per night DBB with a bottle of house wine at dinner, booked through easy-breaks.com. We were also supposed to have a bowl of soup on arrival but that was nowhere to be seen - not a problem. Our ground floor room was large and clean, overlooking the surrounding countryside. The hotel offers free wi-fi which we found to be rather 'fragile', needing me to log in each time we wanted to go on-line. The food, both at dinner and breakfast, was very good and the house rose wine was very drinkable. My wife used the swimming pool and found it to be very clean and well equipped, if rather small. Only downside is having to go outside the hotel building and across the car park to reach the spa building.The real big plus point at the hotel is the staff; from the ladies on reception to those in the restaurant they were all very pleasant, helpful and charming! nothing seemed to be too much trouble. It's unfair to single anyone out really, but Donna in the restaurant does deserve special praise - thanks Donna! The hotel is in a lovely part of the counryside and would be very happy to stay there again. The owners are, apparently, embarking on a rolling programme of hotel refurbishment which should make it even more comfortable and welcoming. Thank you!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us here at BEST WESTERN Derwent Manor Hotel. I was delighted to read that you had such an enjoyable experience and found our staff to be charming. We would be delighted to welcome you to the hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Hidden gem in the heart of the country side"

5
25/10/2015

We stayed here on Thursday night for my partners birthday and thoroughly enjoyed ourselves. We got a deal through groupon for a 3 course meal, wine, bed and breakfast so thought we'd would try the hotel and we're not disappointed. Such a hidden gem of a hotel in a beautiful setting. We had a bottle of wine in our room on arrival as expected. Then we went down for a swim and sauna in the little spa and was lovely. Wasn't that busy when we went but it was a Thursday night so certainly not overcrowded. Then we got ready and went for a drink in the bath which was a lovely setting. Followed by a gorgeous meal in the restaurant and excellent service. Breakfast the following morning was a great selection too. Will definitely be coming back to stay again.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us here at BEST WESTERN Derwent Manor Hotel. I was delighted to read that you had such an enjoyable experience. We would be delighted to welcome you to the hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Nice 1 night stay"

3
25/10/2015

Stayed here for 1 night. The rooms have nice big comfy beds and are equipped with iron, ironing board and hairdryer. However these rooms are very dated; wallpaper peeling, water marks, cobwebs, dirty walls, damaged furniture. Also the TV is very small on a very low stand so you can't see the TV from the bed and the thermostat and heating doesn't work in room so it was very cold. The restaurant was very nice, service was excellent and very fast and the food was lovely for the evening meal. Lots of choice at breakfast however could of been a bit hotter. Gym area is undergoing construction and looks very messy at the moment. Majority of the machines are damaged in some way and the gym desperately needs some air con or fans up there. They have nice clean pool and sauna area which was great to enjoy.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for your review of your recent stay with us here at BEST WESTERN Derwent Manor Hotel. I was delighted to read that you had such an enjoyable experience. We would be delighted to welcome you to the hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Short break"

4
23/10/2015

A lovely stay the restaurant and bar was great , food lovely , service second to none The rooms are clean and comfy , clearly the planned upgrade of the circulating areas is needed but overall we had a lovely stay . Would return .

"Peaceful location"

5
21/10/2015

On arrival we were upgraded...great! But to a cottage...even better, thanks. Lovely and clean. Bar staff very friendly and helpful. Bar meal was excellent. Could not fault you thanks. Swimming pool too if I had known would have brought my costume. Scenery around hotel beautiful. Plenty of car parking space. Safe to leave our motorbike too. Must be great on summer nights with decking outside .

"going backwards"

3
19/10/2015

stayed 1 night and was quite disappointed. This Hotel was a favorite of mine but appears to have stagnated. The staff are not as helpful and the rooms need a little TLC, even the breakfast is a let down, some thing I never thought I would say .

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I was sorry to read that you did not fully enjoy your stay with us on this occasion. Customer feedback is vitally important to us and I will use your feedback to help us monitor and improve our product and services. I was surprised however to read that you thought that the hotel had gone backwards as we are currently undergoing a multi million pound refurbishment programme, our team have been recognised in many other reviews as being extremely helpful and polite. We would be delighted to welcome you to the hotel in the near future to check the progress of our refurbishment programme. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Afternoon Tea for Three"

2
19/10/2015

We visited here on Sunday 18th October. The waiting staff were very pleasant and chatty. The afternoon tea was the poorest we've every had and more expensive than other local hotels; 1. Sandwiches, 4 quarters .... plain ham x 2, egg mayo & cheese and tomato - very bland and not taste. 2. Mini cakes - chocolate eclairs, Victoria sponge and peach melba! 3. plain scones with jam & cream. I wouldn't recommend this place for afternoon tea, it was poor and very over-priced for what they offered. I've had mixed reviews, however, I believe in first hand experience and this wasn't a great eating experience, despite beautiful surroundings.

"Hotel brilliant sadly let down by the food"

4
17/10/2015

The hotel was brilliant, however the food was not. We had a lovely relaxing stay in this beautiful hotel in the middle of a lovely part of the countryside - all perfect. Sadly the food was a big let down.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I was sorry to read that you did not enjoy the food offering at the hotel. Many of our reviews comment on the variety and level of food choice and satisfaction our guests experience. I have highlighted your feelings to our head chef and we will use your feedback to allow us to improve the services and level of satisfaction we have become renowned for. We look forward to welcoming you to our hotel again in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"A wonderful place to stay"

5
16/10/2015

What a wonderful place to stay, We'd stayed previously so knew what to expect and we weren't disappointed. We booked a 2 night stay with dinner bed & Breakfast and were given the Atholl suite it really was great suite lots of room with great views and a massive bed.The evening meal and the breakfast was unbeatable, The staff were very welcoming, helpful and friendly all in all we had great break

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us here at Derwent Manor. I was delighted that you had such an enjoyable stay with us. We look forward to welcoming you to our hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Great stay"

5
16/10/2015

I spent a night here when working in the area. On arrival i was very happy to be given a room upgrade to a recently updated cottage room. The room was beautiful, very comfortable and has been upgraded to a very high standard. My only fault would be there's no mirror in the room apart from the bathroom cabinet. I had a lovely meal in the bar and also a good breakfast in the morning. The staff were very friendly and knowledgeable about the surrounding area. I heard a few of them advising other guests who were deciding where to go for the day. They really seemed interested in the guests.

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us here at Derwent Manor. I was delighted that you had such a "great stay" with us. We look forward to welcoming you to our hotel in the near future. Kindest regards, Mr Keith Donkin Director Lime Leisure Ltd

"Excellent stay! "

5
16/10/2015

We have just returned from a 3 night stay bed and breakfast here and had a fantastic time, the food was lovely and staff were brilliant especially Ryan who we thought was extremely polite and Karen who was again polite and helpful would definitely recommend this hotel and will be staying here again

"wonderful stay"

5
15/10/2015

stayed for 1 night dinner bed, breakfast , what a wonderful time had , the room we had was great room 110 only thing was heating system in room was faulty as it was throughout the hotel we were informed , th eevening meal was very nice wwe had a three course meal that was included in price , a bottle of wine was in the room upon arrival , hotel staff were very nice and nothing was a bother to them, would highly recomend

"Great value really lovely hotel"

5
14/10/2015

We booked this hotel last minute mainly due to its location , close to Hexham and set in beautiful countryside. It was a gem of a place! Very comfortable and relaxing.nothing was too much trouble for the excellent , friendly team who all seemed happy in their work. As a retired travel professional who has stayed in some amazing places all over the world, I would say this hotel rates very highly. The food was brilliant, pool with sauna and hot tub in a separate building had really superb views.We also ate in the pub which was equally as good. Great hotel for a special function or wedding. Our room was a little on small side as was ensuite but for two nights it wasn't a problem. We loved the homely feel and would recommend for anyone wanting to explore the area by car.Corbridge and Hexham 10 mins away Alnwick Castle and Gardens 45 mins by car.

"Lovely hotel "

5
12/10/2015

We returned to this hotel after a previous visit in 2012 and find it hard to find fault with anything. The hotel is set in a quiet country location giving you easy access to Durham, Hexham and Newcastle. Dinner was excellent and well presented. The restaurant staff were very attentive with all of our party's dietary requirements catered for. Customer service was second to none throughout the hotel. I made a visit to the spa which was enjoyable and managed to swim quite a few lengths before the pool got busy. The pool is quite small but adequate and is kept to a high standard by the hard working staff. The bedrooms were very comfortable and kept spotless. I intend to return to this hotel again and still can't believe the price we paid (£120 per couple including dinner, bed and breakfast) which was great value for money.

"leisure"

5
12/10/2015

Clean with friendly atmosphere. Pleasant stay Ideal for couples wanting to get away from it all. My partner and I spent two quiet peaceful days during October 2015 and would recommend this hotel to anyone wanting to escape

"Great stay"

5
11/10/2015

My wife and | stayed in the hotel on Tuesday 6th and Wednesday 7th October. We were on a deal which included a 3 course meal on the first night. Words surpass me, but in a nutshell the food was fantastic and very 'creative'. Worthy of a 'starred' restaurant anywhere. Normally it would cost £22 per head which is unbelievably good value. The reception staff were very friendly and attentive throughout the stay as well as the 'waiting staff' who couldn't have been more helpful. Okay now for the plaudits. the receptionist on duty Wednesday afternoon - a special thanks for helping me print my voucher for another Best Western hotel the following night. The waitress who had found my wife's 'dropped' lipstick from the previous night and kept it safe until the following morning at breakfast and finally the 'new waitress' working in the bar where we eat on the second night who had only just started doing the job having previously worked as a chamber maid. She had made the step-up and was loving it. She couldn't have been more helpful fetching menu's from the restaurant and looking after us - a real asset. So to the manager my wife and at nearly 60 years of age are seasoned travellers from America to Africa to the Indian sub-continent, but your staff looked happy in their work and made us feel very welcome and as good as any we have encountered on our travels so far so hang on them! Sorry I can't remember their names, but they will know who they are.

"Comfortable and relaxing hotel."

5
06/10/2015

We have just returned from a two night stay at the hotel which I found be comfortable and relaxing. Our room was large with two double beds. It was clean and comfortable and was cleaned every day. The bathroom was clean with a shower over the bath. There is a swimming pool and gym attached to the hotel. It was free to use and towels were provided free of charge. The gym appeared to be well equipped and there was a member of staff on duty throughout the day. All of the staff at the hotel were friendly, helpful and nothing was too much trouble for them. One of our party had special dietary needs and staff in the restaurant could not have been more helpful preparing a starter, main course and dessert which were not on the menu. We ate at the hotel both nights and we found the choice and quality of the meals to be very good. There is also a large bar at the hotel. The location of the hotel is fairly isolated and a car is needed as there are no shops etc within walking distance. I would definitely recommend this hotel, especially for couples.

KEITH D, Diretor at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Customer feedback is essential to allow us to continually monitor and improve the level of service we provide to our guests. We look forward to welcoming you to our hotel in the near future. Kindest regards, Mr Keith D Donkin Director Lime Leisure Ltd

"Beautiful venue, can't wait to get married here!"

4
05/10/2015

As we're getting married here next year we thought we'd sample the food whilst visiting for a wedding fayre. We sampled the Sunday carvery which we ate in the Guinevere restaurant located on the first floor. The restaurant like all the areas of the hotel is a lovely space with wooden beams and a gorgeous fireplace. Despite not having a booking we were seated quickly and our drinks order taken. You can opt for just a main course or add a starter and or a desert for a set price. I'm glad we chose to just have the main course as our eyes were too big for bellies and after a heaped plate from the carvery there was definitely no room for desert. We both had the pork which was tasty and there was plenty of choice when it came to vegetables. My only niggle was the roast potatoes which weren't cooked enough for our liking. As part of the wedding fayre we got a chance to view one of the cottages opposite the hotel which was really nicely done out and the bridal suite was absolutely stunning. We left full and happy and can't wait until it's time to hold our wedding at Derwent Manor!

KEITH D, Director at BEST WESTERN Derwent Manor, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. Customer feedback is essential to allow us to continually monitor and improve the level of service we provide to our guests. We look forward to welcoming you to our hotel in the near future. Kindest regards, Mr Keith D Donkin Director Lime Leisure Ltd

"Good place to stay"

4
04/10/2015

Really nice hotel with a good bar area. Bedrooms are of a good size. Bathrooms average but with no magnified make up/ shaving mirror. Also annoyingly the metal door stop in the bathroom is situated in front of the wash basin. Ideal if you like stubbing your toe!! Breakfast and dinner have a good variety of food as well as good quality. At the Spa, the swimming pool is small, and it also has a sauna and Jacuzzi. The hotel is a bit isolated, (hence the poor Wi-Fi) but with a car its location is ideal. Worth a visit.

"Another triumph"

5
03/10/2015

So just back from our 5th visit to the derwent . We were on a groupon so had a great deal , dinner , bed breakfast and bottle of wine ( red ! Which was exchanged for white without a problem in the bar ) . There have been lots of improvements since we were last there and things seem to be moving quickly . A vast improvement in service , food and overall ambiance since we first went two years ago . We had one of the new refurbished rooms across from the main building which was beautifully finished off with super comfy bed . The only downside is the lack of lighting , especially above the mirror ., and the size of the shower ! Shame they had not used a little more of the space to create a larger shower room but that did not spoil anything for us . The 3 course meal in the evening was fabulous and much higher standard than previously ( pat on the back for the chef ) the waiting staff were attentive but not intrusive . Breakfast was just as good . The pool area was quiet when we were in which was great . Perhaps you may have gathered by now we had a lovely time . Well done the Derwent ! Look forward to the next time

"What a great stay."

5
02/10/2015

This hotel more and met our expectations, we stayed for two nights on a dinner, bed and breakfast break. The staff were extremely helpful and friendly, our room was amazing, huge, very comfortable bed and with wonderful views from the windows. The food was amazing, three courses, all very good and a great breakfast. The pool is small, but clean and warm, there is also a Jacuzzi which looks out across the moors. Only downside is that there are a lot of stairs, there is a lift, but that didn't seem to help, it did not cause us a problem, but some people might find it daunting. Would definitely recommend and really hope to return in the future.