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Best Western Hotel of Alexandria Inn & Suites & Conference Center, Alexandria

4.0/5  - basé sur 438 notations.
2720 N MacArthur Drive, 71303-4227, Alexandria, United States - See map

Discover this Alexandria, Louisiana hotel offering comfortable accommodations close to the Alexandria Zoo, Rapides Coliseum and the Kent House. Whether traveling to Alexandria for business or for pleasure, the Best Western of Alexandria Inn & Suites & Conference Center has it all. This Louisiana hotel takes great pride in offering each guest with superior customer service and top-quality amenities all for a great price. Guests staying at this Alexandria hotel will enjoy well-appointed guest rooms featuring cable satellite television with HBO®, in-room movies and free high-speed internet access. Start the day off right with a complimentary full breakfast or working out in the fully equipped fitness facility. Dining is made easy with the on-site restaurant serving Cajun style cuisine. Guests traveling to Alexandria on business will also appreciate the variety of business services available at the hotel including comprehensive conference and convention space with meeting rooms accommodating up to 125 guests. The Best Western of Alexandria Inn & Suites & Conference Center is close to where travelers want to be while visiting historic Alexandria, LA. Spend the afternoon visiting with the animals at nearby Alexandria Zoo, touring area Plantation homes like the Kent House and Lloyd House, attending a concert at Rapides Coliseum or viewing a piece of history at the Alexandria Museum of Art. Outdoor enthusiasts will love being situated so close to the Kisatchie National Forest. Antique lovers will find a variety of antique shops in and around beautiful Alexandria. Restrictions apply to local Residents. Please contact the hotel directly for more information. The friendly staff at the Best Western of Alexandria Inn & Suites & Conference Center is ready to ensure a comfortable stay in Alexandria, Louisiana.

Best Western

Hotel of Alexandria Inn & Suites & Conference Center

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Hotel advantages

  • Spa
    Spa
  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 439 guest reviews
NOTE ISSUED
Excellent
216
Very Good
106
Average
57
Poor
29
Terrible
31
REFER TO NOTICE
Business Business
170
Couples Couples
77
Family Family
120
Friends getaway Friends getaway
27
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worst Hotel Stay EVER!"

1
12/07/2018

Room was stinky, VERY humid upon arrival. Turned on the air conditioning only to have the dampness in the air condense on our bodies, bedding, clothing, and everything else in the room, I'm sure. Woke up wet, didn't sleep well at all. Front desk gave me a 10% discount for my trouble. This hotel needs to be REMOVED from the Best Western franchise until they clean up their act. And, BTW, their "walk-in" rate was $10 LESS than the lowest rate online! Gave it to another customer right in front of me!! And wouldn't honor it for me. STAY AWAY!

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Dear guest, I am so sorry for all the issues you experienced during your time with us. I would appeciate very much discussing the matter with you further if you would be so kind as to give me a call. Creasy T

"Disgusted"

1
02/07/2018

This should not be under the Best Western title. See photo of what was on my bed sheet when I went to get in bed. The carpet in the room was very sticky and dirty as well. Thankfully we were able to get all our money back from Expedia who we booked through.

"Great for the Price"

4
23/06/2018

Great hotel for the price. Hotel must be sold out a lot because we have been looking and there was basically no where to park. Rooms are rushed to be cleaned as the corners and behind some items in the room were not vacuumed. Maintenance doesn't have a chance to do any preventative work in the rooms because of the high occupancy. There needs to be a conscious decision to put room off market until they can be repaired. Shelly at the front desk needs to smile, but everyone else we met was great. We will be back next year and I hope to see some improvements.

"Good value. Not a new property, but well maintained."

3
17/06/2018

Clean room, new mattress, everything we needed for a family passing through. Huge atrium with indoor pool and a hot, hot tub. Excellent breakfast with made to order omelet and pancakes. Outdoor pool that is displayed on website photos, is not there anymore. Has Coin laundry, which is important for a traveling family. Good hotel for people traveling through. Not a new property; but well maintained. I would stay here again.

"Could Be Better"

3
08/06/2018

Hotel needs remodeling, different staff and the air conditioning sucks more than a mosquito on a hot summer Louisiana day. They need to explain to the guest how the outside pool is no longer operable and turned into a small garden with weeds growing in it and the indoor one smells like a bucket of chlorine thrown. Rooms are maintained but not thoroughly clean. That's understandable but as much as the workers seem to work, where's the payoff? Fix the air conditioning including hot water and the annual revenue would most likely skyrocket. And come on, they need make more and better food and put the employee who use to make food to your order for complimentary breakfast as the new manager with a higher pay. This is a hotel, not a closet you need to clean out. Get your act together Best Western. Good riddance.

"Skip this hotel"

1
30/05/2018

Nasty, dirty, unsafe, room was old, not clean. Panhandler working parking lot. Carpet so dirty that feet turned black walking across the floor. Vent in bathroom had 1/2 inch of lent on it. Fire hazard !

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry we failed to exceed your expectations but appreciate very much your making us aware of areas in need of attention. I do hope in the future you would give us an opportunity to show you how great our hotel is.

"Best Western Alexandria Inn"

4
29/05/2018

I have stated at this property many times for work and leisure, it is clean and in a good location for most areas of Alexandria, LA. The hotel is large and had a nice enclosed pool area. The breakfast is nicer then many hotels with higher prices. The rooms are clean and quite, and many are indoor rooms. Over all this is a good hotel.

"Worst ever!"

1
27/05/2018

6 yrs ago this was a nice hotel. Now its horrible! When you make the reservation they don't tell you the pool is closed for remodel. Volume on TV didn't work, microwave didn't work. The carpet was so nasty that after 30min of being in my white socks the bottoms were black!!!! The plug for the hair dryer didn't work! At breakfast the eggs were cold, and the sausage only half cooked! When the drink machine gave me the wrong beverage, I had to stand in line behind 6 people checking in, just to get my money back, because they only had 1 person working the hotel!! Only thing positive was the gal working the check-in. She was very pleasant......

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry for all the issues you experienced during your time with us. We've been working very hard, making changes and improvements and will continue to do so and hopefully you would consider giving us another opportunity to show you how great we are becoming.

"Good stay."

5
27/05/2018

Enjoyed the one night I stayed there The room was clean, comfortable and provided a restful night. The area was very quiet and the breakfast area was nice and clean the following morning. The food was quite good.

"Excellent place to stay!"

4
25/05/2018

Excellent service and affordable comfort! Stay here at least twice a year during conferences. Very good breakfast, and the pool and hot tub are excellent features to this location that keeps me staying here!

"Disappointed"

2
15/05/2018

Three words.....no hot water. No hot water, no good review. I like BW's as a rule. I'm on the road a good bit of the year and prefer BW"s to other chains. This location....even though the rooms were clean, the linen clean and smelling fresh, as well as the bathroom towels; if I can't get hot water from either the shower or the sink, that's a poor sign.

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you so much for being our guest and please accept my apology for the hot water issue. We have plumbers working to make sure this problem is taken care of. Again, I am so sorry for the problem but we do hope you would consider giving us another chance the next time you are in our area. Creasy T

"Excellent Hotel with a great breakfast!"

5
14/05/2018

I stayed in a suite that has two queen beds and a sofa/bed. Everything was great, clean, and super fast service! The breakfast is stellar, and the indoor pool is a plus! Highly recommend this hotel for anyone staying in the Alexandria Area.

"AWFUL AWFUL AWFUL AWFUL"

1
07/05/2018

Dirty place..We stayed for 1 day because we were traveling for hours and needed to sleep . 9n route to Nevada with our dog. The room was smelly, not clean, fridge was broken, there was a ton of ice around the freezer, it was never defrosted. I told mgmt.. they didn't care. The TV didnt work well. No tissues in room, very dim lighting. You could hear every noise outside. Dirty shower, so we did not shower.I DO NOT RECOMMEND THIS HOTEL. This should be rated Minus 1 Rating!!! They have nerve charging what they do for the hole they put you in! SOMEONE NEEDS TO DOWNGRADE THEIR RATING! PEOPLE RELY ON TRIPADVISOR...

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Dear Guest, Thank you for being our guest and please accept my apology for the issues you encountered during your stay. Our goal is to provide our guests with an enjoyable, relaxing stay and your feedback will help us to improved in areas in need of attention. Again, thank you and it would be our pleasure to have you as our guest again so that we can show you how great our hotel really is. Sincerely, Creasy T

"Got BAD eye infection from dirty and cloudy Pool- Avoid"

1
30/04/2018

This hotel had pretty good reviews but also some terrible ones. I am here to tell you: Avoid like the plague. No elevator. Hotel is filthy- frito chips littering stairs. Fridge in room didn't work. I booked it for the pool. Should have paid attention to reviews that complained about cloudy, dirty pool. Swam laps and got the worst eye infection shortly after. Complained to hotel. They took notes but did not apologize. Also on a busy depressing highway.

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Dear Guest, It was our pleasure to have you as our guest and I am so sorry for the problems you experienced during your time with us. We did have our pool water tested by an outside source and they found no issues. I do very much appreciate your making us aware of some areas in need of attention. We do hope you would consider giving us another opportunity to show you how great our hotel is.

"Best Western Alexandria LA"

4
20/04/2018

Great breakfast at the Best Western in Alexandria. Cooked to order omelettes with your choice of ingredients. Scrambled eggs, bacon, grits, assorted breads, biscuits and gravy, fruits, yogurts, cereals and juices and coffee. Yummy breakfast. Ask to get a room in the back as the front rooms hear a lot of road noice.

"I'd like to buy a towel, Pat."

2
16/04/2018

We stayed 2 nights in a suite for 5 (2 adults, 3 kids). We had 4 towels to start with for 5 people. Not ideal, but we dealt with it. However, our room was never serviced on the second day so our towels were never replaced. When my wife called to ask for towels, she was told that we'd have some soon. We didn't. She called again. Still no towels. I went to the front desk at 9:00pm and was told there were no towels at all left in the hotel. The desk clerk said people didn't return them. I explained to her that someone has to go in the rooms and take them out. There were several dirty ones on the floor in my room waiting to be washed. When I stay at a hotel, I am basically paying for a bed and a shower. Effectively, I got 50% of the deal on the second night. Do I get a 50% refund?

"Great Hotel"

5
12/04/2018

My wife and I visit Alexandria Louisiana quite often and we stay at this Hotel every time, the service and the excellent condition of this Hotel is just great. we will for as long as we can always use this hotel when we are in town.

"Great and inexpensive "

5
09/04/2018

We stayed here over the weekend for a baseball tournement and I was thoroughly pleased. Great rooms ..we were upgraded to a suite upon check in ..friendly staff always a plus..nice indoor pool and jacuzzi. And the breakfast is amazing. Highly recommend this hotel if you are in the area

"April Meeting At Best Western"

5
07/04/2018

My stay was wonderful. The room was clean and orderly when I entered the room. Checking in and out was seamless. The breakfast and lunch for my meeting were delicious. The staff is courteous, professional, and efficient with checking me in and out.

"GREAT QUALITY! "

5
31/03/2018

My stay here was just a stop over between Gulf Shores, Alabama and Fort Worth, Texas to break up the drive. I actually prefer a good motel over a hotel because, I love being able to just step outside. As I said, it was a short stay. When I arrived, the room was above my expectations. I called in an order to Cajun Landing and walked just a couple of minutes to bring my food back. I ate, I went to sleep then, I was awoken by people being rowdy outside. I gave it several minutes to see if they were gonna quiet down and called the front desk. The person who answered the phone was VERY apologetic and said security would take care of it right away. Just a couple of minutes later I heard security and the noise stopped. THIS is the kind of quality service and amenities that would convince me to stay again if I was ever in or, going through, Alexandria, Louisiana again!

"Nasty Hotel"

1
17/03/2018

Gross Hotel! The online pictures of this hotel are not what it really looks like. The hotel smells like chlorine. The room is old. The bed is uncomfortable. The a/c sounds like a freight train when it turns on. The food is disgusting and the eating area is so dirty!

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Dear Ms Valadez, I want to start by thanking you for taking the time to let us know about your recent stay, feedback is very valuale to us. I do apologize for both the noise and the smell of chlorine. Unfortunately, when we have a large group in the hotel the atrium area can get a little noisey. However, we do have rooms outside of the atrium area and we would have been happy to move you to a more accommodating room had we known you were not comfortable in the atrium. Thank you for being our guest and I do hope should your travels bring you to our area again you would consider giving our hotel another chance. Sincerely, Creasy Tyler

"Great location for travelers! "

4
06/03/2018

We had a one night stay on our way to Natchez. This was a more affordable location to stay on our trip East, but close enough to Natchez to explore the area early the next day. The rooms were clean and functional for a good nights sleep. We walked to a restaurant next door, the Cajun Landing, and had a wonderful dinner. Very convenient! The staff was very friendly and helpful. Breakfast was a huge step above the normal free breakfast. We did have to go into a separate building which we needed directions to guide us there. There were some grill options of omelets and eggs, in addition to the hot food on warmers. This was an affordable and pleasant place to stay.

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
It was great to have you as our guest and we appreciate you letting us know you enjoyed your time with us. We look forward to seeing you again soon. Sincerely Creasy Tyler General Manager

"Unacceptable."

1
05/03/2018

I really don't know where to begin so this is going to be a little long. My fiance booked this room from 3/1 to 3/4 for an event being held at the hotel and from check in to check out this place was unprofessional and overwhelming. During check in the front desk agent took a personal call, rude, but okay, still stayed positive. We get to the room and notice it is NOT a suite like we booked but the room was huge so I guess that was okay. If the hotel considers this a suite, that's a different story, but this room was NOT EVEN CLOSE to what the website offers. This room was filthy and disgusting. Unrecognizable stains all over the ceiling, walls, and floors. I wiped the walls and door frame to see how taken care of the room was, I ended up with a dirty towel and a couple of tiny spiders, gross. The shower left much to be desired and the shampoo fixture looked like it was ripped out and the holes puttied up (ended up having to get the usual tiny bottled shampoos and stuff, which is more than okay for us.) What took the cake was a tissue paper sticking out of a hole in the wall. I don't understand why a tissue paper would be better than a hole. Eww. Front desk was notified and housekeeping removed it for us and we were thankful. We couldn't move rooms because they were full for the duration of our stay which was extremely disappointing. So unless we wanted to pay suite price for a basic tiny room, we were stuck. From there everything was fine until the Friday morning. While my fiance had meetings all day I decided to use what was considered the spa tub (which was basically an in ground, barely oversized tub) in my room. Everything was fine until a maintenance man walked in on my relaxing bath to "fix the shower dispensers"!!!! I don't know what "do not disturb" means to some of the people who work here but this man clearly did not understand what it meant to have the sign on the door. At the hotel I work at, Do Not Disturb means I want my privacy. We had small shampoo bottles so there was NO REASON this man should have been in our hotel room. Not only did I feel as though my safety was compromised, but I felt extremely violated as this strange man just stood in the bathroom area talking to me about why he was there. Once he left I got out of the tub and notified my fiance of the occurance, in that short period of time, housekeeping knocked twice and I told them we didn't need anything and we were good. About 30 minutes later THE SAME MAINTENANCE MAN knocks and asks if he can come in to fix the dispensers. I told him we were okay without them and he could come back when we checked out. How could he show his face after just barging in on me like that? I emailed Best Western's customer service and have yet to receive anything back from them. I know this hotel chain/brand WOULD NOT be okay with anything we have experienced so far. After my fiance's meeting, he went speak to the manager on duty and she said she would get back to him later and never did. It took him going back a second time and a third time and speaking to another manager to get anything done. We were assured we would have one of our nights taken off our bill. Of course that doesn't change how violated and angry I felt but it was appreciated. Saturday was fine although I was no longer comfortable in the room. While we were leaving Sunday morning it felt like housekeeping were in our room before we were even sure we were done in there. When we checked out the front desk agent gave a receipt with all 3 nights on it, my fiance addressed it and it was fixed to only 2 nights as discussed. We WILL be watching out for any additional charges and to be sure they do not try to go back on what was discussed billing wise. I know some things in the hotel business are out of the staff's control, and I understand that more than the regular person might, but this was a terrible experience. The hotel made plenty money from the group we were with and I hope they use some of that to fix the room that we were in because the saloon style doors to the bathroom do not hide how grimy this place looks and feels. I DO NOT recommend this place and if you HAVE to stay here for whatever reason do not stay in room 266!! Ask for an atrium room because they are MUCH nicer than the others and make sure you are locked up tight while you are in your room because the staff do not understand privacy. Attached to this review are all the pictures I took of the room throughout the stay. Eventually I gave up because there was just too much to photograph.

BW A, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Please accept my sincere apology for the issues you experienced during your time with us. It was our desire to provide you with a clean and comfortable room and a relaxing stay and I greatly regret we did not do so. I do hope that should your travels bring you to our area again you would consider giving our hotel another opportunity to show you how great we really are. Sincerely Creasy Tyler General Manager

"Beautiful courtyard pool and breakfast area."

5
07/02/2018

We arrived on a quiet Monday evening after a long day traveling. We asked for a room near the pool and had a room opening on the courtyard. There was no one else around and we had the pool and hot tub to ourselves. The pool was nice and warm and comforting. Breakfast was served right out our door and was delicious with fresh cooking options. One of the nicest breakfast options I have seen. Not sure what the experience would have been nice on a busy evening with lots of kids or during a conference but it was heaven for us!

"Great Visit!"

5
30/01/2018

I stayed at the hotel recently due to a business trip, I was well pleased at the cleanliness of the room and the Front Desk Staff was quick to address my need for more toilet paper. I had a wonderful experience with my stay. I am positive that the manager was not Kishan, I met them and had a wonderful conversation however I can't remember the name. Overall, thank you for a good stay and look forward to continue using this hotel for my trips in the future!

"New owner not honoring contract."

1
29/01/2018

Stayed at this hotel many times in the past. The new manager, Kishan, failed to honor a contract and bumped my arrival date. Didn't get a room until 5pm the next day which interfered in my business schedule. All they, reservationists, could say was sorry. Yes, it was a sorry experience.

"Very good choice"

5
27/01/2018

If you're going to stay in Alexandria this is the place to be! Excellent service, amenities and staff. We stay here every year for a major conference and book our rooms a year in advance. It is well worth it!

"Disappointed "

2
22/01/2018

I'm not a hotel snob as long as it is clean. Pros: quiet rooms, can't hear your neighbors, nice towels. Custom eggs or pancakes by chef at breakfast. Cons: Gross! There were white sticky stains on the bedspread. (For some reason I can't access the photo I took for upload) There was a dried feces streak on the back part of the toilet seat, no way it had been cleaned. I was so grossed out I cleaned it immediately before I thought to take a picture. We were too tired and settled in to ask to change rooms. The dining atrium looked like it could use a good sweeping and mopping, areas that didn't get much traffic had crumbs and were dirty. The table we sat at had food stuff on it, and it wasn't crowded at all that it couldn't have been cleaned. It could be a nice facility if there was more attention to cleanliness. We stayed at other Best Westerns on this road trip and they were great.

"Nice Place for what you would think!"

5
16/01/2018

I have stayed at this hotel 2 years in a row for a conference and I must say, I really like staying here. The "suite" rooms are my favorite. They are by the indoor pool and breakfast bar, which is great. Our conference rooms are always very nice and the food at the conference is always good. The staff serving and cleaning has always been so nice. If you plan to have a conference here, it is a great choice.

"Just a get away"

5
01/01/2018

Amazing change since I stayed here in 2012 - clean rooms, amazing staff, beds are comfortable and the free breakfast was great. Wish d remembered my suit for th indoor pool and hot tub, we will be back

"AWESOME STAY"

5
27/12/2017

We had a wonderful experience. Everyone helped make our stay excellent and enjoyable. Great breakfast buffet and the kids loved the indoor pool. The beds were comfy and the room was clean and very nice. The fireplace was a nice surprise and set the tone of the trip from the very start to a relaxing stay. GREAT JOB done by all !!

"A fantastic hidden gem"

5
22/12/2017

We stayed because we like Best Western hotels, however, this hotel was a hidden gem, our suite was beautiful and the fireplace and location was a plus, the chef at breakfast was amazing at doing a custom breakfast and inviting you back for seconds. The atrium was both beautiful and a delightful experience. We intend to make sure we always stop by and stay here in the future.

"Honestly out the window"

4
16/12/2017

We left a expensive watch and the next day when we called about it,it was nowhere to be found. This is the purpose for lost and found. I've left things at other hotels including BW and always was able to collect them. We don't expect our money for it but, we wasn't offered anythiny for our lost.

"Awesome !"

5
04/12/2017

Loved the Location, everything was close by and made for easy access. Rooms were clean and the staff was professional. Glad we saved our money for experiences. The room was great and clean, we didn't feel like we were missing anything. Really grateful for the staff and their suggestions. The BBQ suggestions made the trip!

"First visit"

5
30/11/2017

Hotel staff were very nice. Hot tub and indoor pool very extremely nice and area was clean. Breakfast was wonderful with freshly prepared omelets and hot bulk items. Everything was kept clean and fresh.

"Best Western Rocked It"

5
28/11/2017

Great place for business or pleasure. Clean accommodations, friendly professional staff with a wonderful hot breakfast cooked fresh each morning. The indoor hot tub and pool are clean and great after a busy day. This is our go to hotel several times a year. Thank you to the staff for doing a great job.

"Easy access and good for the money"

4
03/11/2017

Indoor pool was poorly placed and looked cloudy. Fresh eggs cooked the way you like them at breakfast was nice. It's nice to have a balcony outside of your room where you can smoke. Decent restaurants close by

Patricia N, Front Office Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you for staying with us. We appreciate the good comments. Hope to see you soon

"Excellent care"

5
24/10/2017

Front desk wonderful Housekeeping so very nice and helpful. Dogs were accepted for small charge. Not closest to hospital but only 7-8 min away. Helpful to us with post surgery. Could not beat our stay anywhere in town

patnallramada, accounting at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you for staying with us. We are so happy you enjoyed your stay. Looking forward to seeing you again

"Best choice when driving cross country!"

5
18/10/2017

So this has never been my first pick as a place to stay, but while driving cross country I was limited. HOWEVER... for only $89 a night plus buffet breakfast, my grandma and I stayed in an extremely clean suite in Alexandria, La and Tallahassee, Fla. I highly suggest BEST WESTERN anytime you need a place to stay on vacation. The buffet in Alexandria was amazing and very nicely displayed. I wish I would have taken a few pictures of it. Oh and the very nicely dressed, super friendly at the front desk the next morning was awesome!

patnallramada, accounting at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you for staying with us. We enjoyed your visit with us. Come see us soon

"Excellent Hitel"

5
17/10/2017

Our stay was excellent. One of the best hotels we have stayed at and the price is excellent. The hotel was clean, smelled clean, decor was great, employees friendly and concerned about our comfort and having every thing we needed. Beds were comfortable. Free breakfast was awesome, as good a restaurant and better than some.. We were here for Gumbo games for children with physical and visual disabilities. Acomaditions for a wheel chair were good. We will definitely stay here again.

Patricia N, accounting at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you so much for the nice comments, we do appreciate the. I will make sure the employees hear about your noce comments. Hope to see you soon

"I know longer reccomend this hotel"

3
12/10/2017

In the past I have highly recommended this hotel. However, since it has been taken over by new owners it has been going down. 1st - They use to have an additional promotion where you stay 8 stays at that hotel and you received one free night. without notice they stopped doing that and did not honor the 3 free nights I had already acquired. 2nd their breakfast use to be a real good breakfast. but since the new owners it too started to decline. 3rd - the towels they use even seem to be getting cheaper. 4th - Instead of give you a pre-packaged bar of soap they have installed dispensers ( even in the showers ). 5th - If these are things I can readily see, they are cutting corners in other ways as well. This was probably my last stay there.

Patricia N, sales and accounting at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Im sorry to hear you are upset about the free cards, but things do change and we are so sorry about that. The breakfast is still the same caterer that has always done breakfast. We will check it out and make sure that has not changed.The soap dispensers are new thing for the future. We are trying to improve every day and hopefully we will continue to do so. Thank you for letting us know your concerns.Hope to see you again

"So many issues"

1
11/10/2017

Worst hotel experience of my life. We checked in around midnight. The person at the desk spent about 20 minutes trying to figure out how to apply our gift cards and was unable to do so. We went to our room and I realized that we were not upgraded (I am diamond status) he also did not provide the internet password. I called the front desk but no one answered. I walked around the building alone at night to ask about this (it is not a safe area). When I mentioned he did not upgrade us he apologized but did not move us. I went back to the room to discover the handle had fallen of the toilet. I went back to the front to ask to be moved. He moved us, but then forgot to activate our keys so after walking to the back of the building we again had to walk back around to the front to activate them. When we were finally in our room we realized it had two beds instead of one. At this point, I was not going to move again. Nearly 2 hours later, we were finally in bed. Due to the fact we we were so tired and overslept we missed our plantation tour the next morning. I was also not provided with the "welcome gift" that diamond members are supposed to receive. The woman at the front desk the next morning was very helpful in adding the gift card and apologized.

Patricia N, accounting at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
We are so sorry you had a problem at out hotel. We have talked and retrained the employees on the correct way to the gift cards. So we are hoping that we have taken care of that problem. You were upgraded to one of our suites and they do have two beds in the, but its a much larger room. Please accept our apologies for your inconvenience and hope you stay with us again.

"My Experience"

5
08/10/2017

The front desk was nice enough to allow my family to enter my reserved rooms before I was able to join them since I was 5 hours away. up on my arrival I was pleased to learn that my family was happy in their rooms. On our second day our room access cards was premature deactivated.

"It is the best Western!"

5
08/10/2017

Superb management! Hotel staff is helpful and friendly. Pets allowed with outside places to walk your dogs, including a pavilion. Elevator for second floor rooms. Inside and outdoor pools. Great breakfast included, with cook on staff for special orders. Laundry facilities. Conference areas for special gatherings. Ample parking. Beautiful grounds. Resort-like atmosphere.

"WONDERFUL!!"

5
08/10/2017

Best Western in Alexandria, La is by far the best hotel I have ever had the pleasure of staying in. The amenities can't be beat. The entire staff is friendly, courteous and helpful. The manager will go out of her way to help with in expected needs.

"Breakfast is served!!"

5
03/10/2017

Cheryl said she could give us a ground floor room in the Atrium. That is where breakfast is served. We took the room and could not have been happier. The indoor pool was just outside our door, but it closed at 9. So, no loud noise. In the morning I had my breakfast cooked and served!! Only the second time in many years I've had the eggs cooked while I waited. That alone gave it 5 stars for me.

"Would not Recommend"

2
27/09/2017

Old, poorly kept hotel rooms noisy and smelled bad! Hard to find and in a very commercial run down area. Seems to cater to the working man which is ok but very noisy all night due to truck traffic and alarms going off all night

BestWesternHotels, Corporate at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Fall Football"

4
25/09/2017

We were in Alexandria to watch our grandson play football. We typically try to stay at Best Western because they are generally a good value with comfortable beds and decent breakfast. This one has been remodeled and was pretty nice. The beds were really comfortable and the internet was fine. I would recommend it if you have to be in Alexandria!

"Very disappointing"

2
23/09/2017

I stayed at this hotel because I attended a conference there. Next time I will stay at another hotel and drive back and forth to the conference to from the other hotel. First of all this is an OLD motel. There are two basic sections, the older section in the front with standard rooms that open to the outside, and the newer section in the back with the breakfast area, indoor pool, and conference area. Unfortunately, I stayed in the front section. I never even made it to my room before I requested a room change. My "neighbors" included a few shady-looking guys hanging out on the balcony with a couple of big dogs (I'm a dog lover, so honestly I would have preferred the dogs over the humans!) I drove back to the front desk and ask for a room change. It was granted without any problem. My next room was better, except I had to keep the thermostat at 63 the entire time to keep the room cool. The furnishing were old, but serviceable. The bed was hard and the bed covers thin. The free breakfast was ok. I thought the buffet items were not very tasty and I don't remember seeing warmers being used under the serving pieces. There was a small "cooked to order" section that offered omelets and pancakes fresh. My two pancakes were good. The people that staff that section are very nice and friendly. This motel bills itself as "no smoking" but I observed people smoking outside there motel rooms, in parking lots, etc. The worst was when I saw room trashcans being placed outside rooms as giant ashtrays. This was disgusting. There were several smoking pavilions on the property and they were being used by some smokers, but not everyone smoked in designated areas. I did see the rooms in the newer sections. I think these might have been the suites. They were nicer than the rooms in the front, but be aware these rooms are adjacent to the indoor pool so plan to put up with the smell of pool chlorine. I attended a conference at this hotel. The conference rooms were ok, especially the large conference room. Smaller conference rooms has issues in that the folding walls were thin and the speakers in the adjacent rooms could be heard in my conference room which was distracting. Conference catering was average. Again, the staff was the highlight here. This hotel is pet friendly, which is a plus for me. I wasn't traveling with a dog, but it was nice to have them around. I noticed most of the owners were responsible and did pick up their dog waste. I can't honestly recommend this hotel. There are other hotel options in the area and travelers should take advantage of them.

"One nighter"

3
20/09/2017

The lobby was nice and in great shape. However the room I was given could use some refurbishment. It appeared mostly clean until I moved a chair to improve the airflow from the window air conditioning unit. Apparently the chair had not been moved in a while as there was trash under and behind the chair. Future guests need to keep in mind the room access is from the out side also when making a decision.

"Nice room and pet friendly but..."

4
19/09/2017

We spent one night here while passing through the area as they are pet friendly. Our room was NICE AND CLEAN and located on the first floor with exterior access as we requested since we were traveling with our dogs. There was however VERY minimal grassy area (2 foot strip along the fence line of the parking lot) to walk the dogs. Our toilet did not refill properly and kept running much of the night. The air conditioner worked very well. We would probably stay here again but need to look for additional grassy area to exercise our dogs.

"Great place to stay"

5
11/09/2017

We stayed here when we evacuated from Vidor Tx. They were the nicest, friendliest people we came in contact with. They did all they could to help us in our time of need. We had a very enjoying time. The rooms are clean and the breakfast was good. The swimming pools were nice and clean.

"GREAT PLACE TO STAY"

5
11/09/2017

We enjoyed our stay at Best Western on MacArthur in Alexandria, LA. We evacuated so we were already having a hard time, the staff was very helpful and polite. The room were very nice and clean. The location was also good to everything was close by. They had a wonderful breakfast and that was amazing. The manager went above and beyond the call. She was kind and helpful. We will return to that hotel when we are in the area.

"Leaking roof"

1
02/09/2017

Leaking roof over my head cause me not to sleep. Water on my head woke me up in the middle of the night. Did not rest well. None of the staff apologized.... and acted as if they knew this room was unfit.

"Mildew Manor"

2
31/08/2017

Room reeked of mildew. Could not get away from the smell. It was obvious staff had tried to cover the odor,with air freshener, but ince it wore off, mold took over. Bed - lunpy and uncomfortable, but this was minor compared to the mildew.

"Leisure time in Louisiana"

5
28/08/2017

We enjoyed our stay at Best Western on North MacArthur in Alexandria, LA. Everything in the room was to our liking. We will continue to give our business to Best Western. The breakfast was fabulous and so delicious.

"Yum"

5
27/08/2017

This was my first time staying at a BW Hotel. I live in Tacoma, WA and have charged my Telsa at a BW in my area on a few occasions. I am a top tier IGH rewards member; however, due to my local BW and their EV friendliness -- I thought I'd give the Brand a try. (Note this BW does not have currently EV chargers). Unfortunately, I did not have my Tesla - so I did not need them this time. However, hopefully, this BW installs some chargers/dedicated EV charging spots. I did see a light post with a 110 outlet and another in the back with some type of 220 adapters - so charging may be available though I didn't ask since there wasn't a need this time. Anyways now for the actual review! I was pleasantly surprised with my BW stay. I came for work for 26 days. The breakfast here is vastly better than the typical Holiday Inn pre made breakfast. You can get fresh made omelets and eggs from Charles which were GREAT!! The location felt safe and was close to many restaurants (hint go to the Cajun Landing). I used the pool and gym a few times and both were kept clean. In fact, the gym looked brand new. The staff here were very friendly and willing to help and resolve any issues I had. The only issue that I did have was that the internet went out the last 3 days I was there. Prior to it going out, the speed and wifi signal was great.

"Good Value"

3
22/08/2017

This hotel is in a good location and was a very good value. The room was clean but the beds were too firm for us. The staff were nice and the breakfast buffet had many hot items to choose from. There is an indoor and outdoor pool.

"Good value"

4
21/08/2017

Good value, great location, alot of amenities, indoor and outdoor pool and hot tub, pleasant staff, breakfast buffet, nice gym, well light parking lot, down side non smoking room wreaked of smoke and broken ice machine

"Loved the indoor pool"

4
10/08/2017

Nice, clean room. Our grandson loved the indoor pool. All employees were friendly. Only complaint: location of our room. There was only 1 elevator and it was way across the building from our room. It would be nice to have 2 elevators at different locations.

"Great hotel stay"

5
08/08/2017

This is a great hotel to stay when you in the Louisiana area. I will tell my family and friends about this hotel and the price was a great price. I love the area and they have several restaurants in the area with lots of shopping.

"Amenities not available... reported to front desk... NO fix!"

3
02/08/2017

At check-in was told indoor pool was closed for cleaning. At check-out was asked how my stay was. Told her I would have like to use the pool--that is one consideration on choosing a property. Was told it was closed to fix something that was broken. Really? Which was it? ....Evening...No internet... called front desk & was told they didn't know what was wrong. Said she'd have maintenance look at it the next day. Didn't help me! .............. ...Truth is... at breakfast I overheard some men that were part of a religious group that was staying at the property ask each other how long they figured they could talk the front desk into leaving the pool closed & internet off. Would account for different answers for why the pool was really closed. ..... I left a couple of messages for the manager to call me. After playing phone tag we finally reached each other. She said she was unaware the pool was closed for ANY reason and she was not told of any problems with the internet. Said she would follow-up and let me know what really happened. That hasn't happened. ..... Also, I left my robe in the room. The manager finally located it and said she would mail it to me... Good news... I finally received it back. But, took numerous follow-up calls and three weeks to get it. But, I did get it. So.... Overall... mixed feelings about this property. If you're going to have a pool, let the group that is "offended" by the pool stay someplace else! Don't punish your other guests by closing it. I count on internet access to stay in touch with family while I'm traveling. Also, review following day plans--opening times, etc. Made numerous phone calls instead. A partial refund---due to unavailability of amenities--would have been nice.

"One of the Best Best Westerns we have stayed in."

5
31/07/2017

We broke down in Alexandria. The Hotel manager & her staff went well above being helpful. They made sure that we got to see a local attraction while waiting on parts. The manager also made sure I had a place to fix our Trike. Will stay here next time we are in Alexandria, LA. Thanks for all the help.

"So good we stayed am extra night."

5
25/07/2017

We checked in on a Friday and were suppose to leave on Sunday but we were having so much fun we stayed an extra night. The hotel is clean pet friendly has 2 pools and an amazing free breakfast. The staff was nice except for 1.

"Small but comfortable room in the atrium"

5
23/07/2017

We were surprised by the small size of the room. However, we did pay the lowest price offered. For the two of us, it was cozy. More than two people would have been crowded. We could have paid a little more and gotten a bigger, nicer room. Truthfully, we have no complaints about the room. The atrium is really, really nice. We did not use them but had access to the indoor pool and hot tub. Once we closed our door we could not hear the echoing sounds of families playing in the pool below our room.

"Good location, great facilities and room"

5
22/07/2017

Hotel hosted family reunion. Everyone from front desk to hotel service staff friendly and accommodating. Banquet dinner and complimentary breakfast both very good. Atrium area with indoor swimming pool an unexpected and added treat.

"BEST IN ALEXANDRIA"

5
17/07/2017

Excellent ABODE For traveling to Alexandria LA. Clean rooms, everything about the hotel is great. Each time I visit Alexandria, I Chose This hotel. Everything about it is excellent from the front desk, rates down to the quality of the rooms.

"Great breakfast venue"

5
16/07/2017

Buffet line great as well as omelets to order. Facility centrally located to city in general. Excellent nearby restaurants within walking distance. Staff accommodated us with early check in. Front desk and custodial staff all very cordial.

"Okay, I guess"

3
12/07/2017

The beds are horrible. The Keys only worked once. I had to walk to the desk each time I left the room to get my key scanned to work again. This was aggravating. The internet was not secure, so we did not use it.

"Best Western Alexandria"

5
12/07/2017

The breakfast was great & rooms where very clean. They have a indoor & outdoor pool but I didn't get to try that out because I was on business but I like the way they had it set up. Overall I give them a 9.5!

"Fabulous Find!!!!"

5
10/07/2017

We loved our stay here! The atrium is amazing. Breakfast was REALLY good. You can eat from the buffet or order. All included with the room. I would recommend this hotel for couples, families, elderly, anyone. They are also pet friendly. There was a large patch of lawn designated for pets to do their business, with a trash can and bags for easy clean up. This was a gem.

"Great Experience"

5
07/07/2017

We loved everything about this hotel...the location of the indoor pool...the breakfast was outstanding...the room was awesome..the room rate was unbelievable...we were there for back to back medical appointments over a 2 day period and the location of this hotel was perfect..we will be going back...

"Pleasant surprise"

5
03/07/2017

Very clean, staff was very nice. Will stay again. Two pools and in or out rooms. Mini fridge was a definite plus. Radio keys Vs the swipe type is very convenient. Hot breakfast bar with an on duty chef.

"Great Value!"

4
03/07/2017

I needed an inexpensive hotel for a one night stay. The quality of the hotel was very good for the extremely low price, staff extremely helpful and friendly. Everything in working order. Comfortable bed. However, this is a conference center, and there are two entrance doors to each room. There is a door where you would expect a regular wall to be. At first I thought it was an adjoining room until I opened the door and saw that it lead to the inside hallway of the hotel.

"VFW Conference"

5
26/06/2017

The staff takes great care of the veterans while we are there for 4 nights couldn't ask for a better hotel. If you ask the staff is there to help and fix any issue that might come up. The front desk crew is the best I have seen at any BW

"Two pools!"

4
21/06/2017

This is a great place to stay. They have indoor and outdoor pools. Our room was just fine and the price was nice. The breakfast hours should last til 10 am not 9 am but the variety of food was perfect. They have a cook (wish I had his name) that will make eggs, pancakes and other dishes for you. And the buffet has all of the other egg, gravy, etc. you may want. And our a/c was wonderfully cold !

"Awesome stay"

5
19/06/2017

Great rooms great service we love this hotel.... wish all our travel tournaments for spftball had a hotel like this one!!!! Even the kids get excited when we say its Alexandria because they know we will be staying here!!!

"Review of BWestern Alexandria LA"

3
19/06/2017

Good location for a 1-2 night stay, but just an average to below average Hotel. We had stayed here before ( this was our third time). I would prefer a more upscale hotel but this has worked well for our family reunion.

"Great for Conferences and Events"

5
12/06/2017

This is the greatest hotel of all I have visited for conferences and conventions. The service is excellent for meetings, food service and the breakfast is extraordinary. The only problem is that there is only one elevator for access to upper floors in the suites wing. Our reservations were handled by an outside group and problems had to be addressed to them. The hotel staff was very accommodating where possible.

"A round of applause"

5
08/06/2017

This hotel have everything you can enjoy . The rooms in this hotel are perfect ,comfortable and clean . The wifi is fast and on point. If you stay here, you will experience a relaxing retreat. The free breakfast is the kicker , not the same old morning meal . They have a cook , that will make you a omelette on the spot .

"Family Reunion"

5
05/06/2017

The location of the hotel, services of the staff, and the outstanding catering services were great. The rates were affordable. The host family was satisfied. Would host an event here again and would recommend to others to host their event at this venue.

"Hotel for Family Reunion"

5
05/06/2017

This was the first time I have stayed at a Best Western and they provided a great experience for our family. If you have a large group or family reunion, this would be a great choice with the event center, complimentary breakfast, hospitality room, picnic grounds and suites for families of more than 2 people. They also have some restaurants that are close by that you can walk to.

"Best western never fails!!"

5
01/06/2017

Once again no matter which city. From southern Louisiana to the upper states, best western has always been a great choice. You can never go wrong. There staff is kind, rooms are clean, and amenities are great. Thanks again Bw.

"DAV State Conforence"

5
26/05/2017

They treat us with respect and make our conference a success and make us always want to come back. They try to give us everything we ask for while stay inside there rule of the hotel. the breakfast is outstanding

"Most pleasant overnight stay!"

5
16/05/2017

My husband & I were in town to attend a business meeting at the hotel the next morning. We enjoyed the convenience of a delicious dinner at the Cajun Landing Restaurant right next door and also a great complimentary full breakfast in the lovely atrium area. Our comfortable room provided easy access to lobby area and meeting room. All staff was friendly, helpful & courteous!

"Best Western in Alexandria is the BEST!!!"

5
16/05/2017

Best Western located in Alexandria, LA has spoiled me to the point, that I don't think I will be able to stay at other hotel for the rest of my life! I always receive the best service possible and my grandchildren love the indoor heated swimming pool and my wife loves the indoor heated jacouzzi! Personally I Love Everything!!!

"Great Value"

4
15/05/2017

The atrium of the hotel is beautiful, so book your room there if possible. It is an older hotel but has been completely renovated. The fitness center is dated but the view is pretty. Great value for the area.

"BW Alexandria, LA"

4
12/05/2017

Great location, price and helpful staff! I have stayed here several times vs the other overrated hotels, chain or independent and this one beats them all, hands down. I have been staying in BW motels for several reasons, especially being able to park your car outside your door and save a lot of steps, just to get to your room. The rooms are spotless, large and quiet!

"Great for Business and Leisure"

5
02/05/2017

A great hotel. Clean, friendly and safe with many amenities! Have stayed here many times because of the great service and cleanliness. Close to shopping and restaurants. Also not far from LSU and 15 minute drive from airport. Hotel has 2 swimming pools...one indoor and one outdoor along with a hot tub. Free hot breakfast with a chef to cook fresh eggs! They also offer suites. I mainly used for business trips but a great place for family also. Staff is very accommodating, professional and friendly! The hotel manager is also very accessible if you have any questions. Overall one of the best hotels I have stayed at for my business trips!

"Very nice hotel!"

5
01/05/2017

The hotel was very clean. They offer a free breakfast! This is a great place for families! The hotel is in a good location and the staff was very helpful. The Conference Center is pefect for any large meeting.

"Good last time, this time NOISE"

3
24/04/2017

Desk clerk super nice but couldn't help me get room locale I wanted or something like it. I'd reserved a suite weeks before but couldn't put me in one I wanted nor could she describe the setup of the alternatives so I had to choose blindly. (Very hard to be on 2nd floor, 2 women & 8 mo old baby & my very bad knees. No cart at that back entrance, us w lots of luggage and had to park far.) When I checked out next day clerk kindly asked how stay was, had to say the 2 huge gatherings (wedding & reunion from what I understand) partied loud till at least 3 a.m. We got little sleep, baby wakened over & over, crying. And told desk clerk room next door had TV super loud all night. She said I should have reported it but honestly that racket had to easily be heard throughout the building all night, especially by the pool I think, if even a single staffer was on duty. I don't like to report, don't need dozens of drunks mad at me (again, had my niece & her baby; we were in town to scatter my brother's ashes, feeling tender, didn't need any drama besides the night's revelry). She said she was so sorry for the noise, I told her don't sweat it, we'd likely be back, we'd liked it there when we stayed 2 years ago when my mom died. I hated for her to feel bad but truth is, it was a very unpleasant stay. And beds not that comfy, When we all got home, we all slept all day Sunday. Breakfast ticket taker severely depressed or something. She was sitting on stool, we were about first ones down, she morose, only word spoken was 'yes' when we asked was she the ticket taker (she could have greeted us and said I'll take your ticket, ladies!), didn't say good morning as I handed our ticket. Didn't bother to familiarize us, like, well, plates here, food there, made to order here, wouldn't have hurt her, we had a big fat baby to wag around and no one else was around, why not be helpful? Thought plates etc. were out at buffet station, took me forever to find the plates and flatware back at open made to order window (flatware in a huge tangled mountain, hard to extract, comical digging them out, them clinging to each other's wrappers, ridiculous way to present them). Hated the one meat, yucky links, everyone loves patty sausage and bacon, why serve those awful links, nasty. Love gravy and biscuits but that gravy was the worst. Niece got a pancake, she said it was all right. I ate only a bagel and cream cheese. Would have liked made to order omelet but people had crowded in pretty quick behind us and was hard for us to juggle baby and unorganized buffet plus lines. I think my niece had to find and drag over the high chair herself, stool sitter might have offered directions to it at least. I wish all this weirdness hadn't happened when I had my niece and the baby with me, wouldn't have irritated me as much. Not a real family-friendly place, I guess. More of a drunks hangout these days perhaps. Well, I guess that's where the money is.

"Wonderful visit"

5
21/04/2017

Stopped on our carefree roadtrip/adventure. Front desk (sorry I didn't get her name on 4/20) was great and recommended place next door for dinner. Best restaurant, Cajun Landing, on trip! We stayed in older section to save some money. Room was good and we slept well. Free breakfast was wonderful thanks to chef who made omelets to order plus all the basic breakfast fare. Hostess was also great. So glad we stopped here.

"Excellent accomodations"

5
14/04/2017

We always recommend Best Western Alexandria to our clients and family. I know that the service and comfort will be above average. This makes my company look good when our customer have a great hotel experience. The Atrium area is a great place for small private meetings.

"Week End Stay"

3
11/04/2017

Average for what they offer. Rooms are cleaned too someone's expectations but are a little short of what Mom said was the basics. Overall the hotel had other commitments that they did not convey to there guests which ended in confusion to parking and security.

"HOG rally"

4
10/04/2017

People that works there was really nice and the breakfast for a hotel was really good. The folks that worked there had there hands fool with a bike rally and soccer tournament people and the events on Saturday and still was just excellent and attentive.

"Breakfast!!"

5
01/04/2017

Hands down the best breakfast I've ever had at a hotel. They actually have a cook that will make you an omlete to order! The indoor pool in the atrium is great for the kids during the winter months. We stay in the Suites, they are really nice and big.

"Always a pleasure to stay here!"

5
27/03/2017

I've stayed here for work and play many many times and it's by far my first choice in the area. The staff and management is amazing, the breakfast has a staffed kitchen area who cooks, and the rooms are always up to high standards. I wouldn't recommend any other hotel in the area.

"Friendly and accommodating staff."

4
16/03/2017

Friendly and accommodating staff. The hotel is consistently good. I have to travel for work and frequently stay here. Breakfast offers a variety including omelettes and burritos. They offer express checkout!

"BREAKFAST"

5
27/11/2016

The breakfast alone is enough to stay here. Breakfast is cooked fresh. Rooms were comfortable and clean. Internet connection was very fast. Liked staying in the atrium area. Will definitely stay at this hotel again.

"Excellent stay always"

5
25/11/2016

After trying three other motels, with this one so far above the others, we won't stay anywhere else when visiting family in the area. The rooms are quiet, clean, comfortable, great beds, linens, towels, and extra bonus a full breakfast with fresh cooked eggs how you like upon ordering. We always tip the cook, for sure.

"Comfort and service"

5
14/11/2016

Great service and comfortable rooms. The staff is courteous, helpful, and friendly. They have the best breakfast in town. The rooms are excellent and the Hot tub and pool is awesome! This is a must stay when you are in Alexandria.

"Outstanding Customers Service"

4
02/11/2016

Front desk were on point housekeeper clean very well not even a hair strain seen.I give them a 4 star because someone knock on my door but it was suppose to be the door next to me they were looking for .other than that this place is comfortable safe for kids and very kozy for u and lover..??

"ANNIVERSARY"

5
24/10/2016

We stayed here 10/21/2016-10/23/2016 for our anniversary we had the best time very clean very friendly service was awesome and the continental breakfast was very good also they have a cook on site to make burritos fry eggs and make egg omlets it was was very good will be visiting this hotel again and highly recommend

"Best Western"

5
08/10/2016

well worth money, beautiful and comfotable. Everyone was nice, slept great. Breakfast was amazing. Kids loved the pool. A/c was kickin, was quiet and took pets but could see any wear from pets or smell any pet odors. Will stay again for sure

"Very nice"

5
07/10/2016

my family and I had a wonderful stay at this hotel. It was very clean and the staff was friendly. We used the indoor pool and it was clean and big. The breakfast in the morning was delicious. We stayed in the suite and our kids had their own beds.

"Unexpectedly excellent"

5
28/09/2016

This hotel could be the model for gauging guest comfort and room cleanliness for an industry. The breakfast grill was a "cut above" most hotel offerings. The king bed was Royal. Professional staff and helpful employees abound. I was no doubt, impressed and a little reluctant to end my stay. I did report the room coffeemaker inoperable but It may have been due to lack of use because fresh coffee was available just steps outside my door at the breakfast grill. Excellent job BW!

"Great Value for very good accommodations"

4
27/09/2016

I stayed in a suite that was large, nicely appointed, and clean! Customer service emanated from all employees starting at the front desk. Complimentary breakfast was inclusive of short orders prepared on site by short order cook. Great conference facility. This was my second stay at this hotel and if I have other business in the Alexandria area, it will not be my last!

"ALWAYS A GREAT PLACE TO STAY"

5
24/09/2016

Rooms clean, Breakfast hot and great. Inside pool is clean and warm. Staff very friendly. I liked the business center where I could check emails, etc. Overall a great place to stay for business or pleasure. It was at capacity and still everyone moved through breakfast flawless. Loved the hot omelets and biscuits. I always refer my clients to BW when in Alexandria

"BEST WESTERN of Alexandria Inn & Suites & Conference Center stay, 09/16/16"

2
21/09/2016

The physical appearance of the hotel is acceptable and the staff exhibited the courtesy that one would expect from an average hotel. That being said, the towel rack in the bathroom fell off nearly injuring my wife due to improper installation. The complimentary breakfast was the worst I have eaten in any hotel I have ever stayed in. The scramble eggs were so burnt that they were inedible, the pancakes were burnt black, the sausage gravy was watery, the grits were tasteless paste and the milk cartons smelled of sour, rancid milk. In addition, BEWARE the booking price may be different than the price charged the night you stay! As noted on the corporate website: "Each Best Western® branded hotel is independently owned and operated. Each hotel is responsible for complying with all applicable laws. Guest room types, rates, fees, charges, and applicable taxes are determined by each hotel. All reservations and agreements are exclusively between the guest and the hotel. *Taxes and fees shown on this page are estimates based on information provided by the hotel. Additional charges may apply." Indeed the total charged to my account was not what was displayed by the corporate website at the time of booking. The franchise apparently does not keep the corporate business up to date on tax rates etc so corporate only gives you an estimate. Not my way of doing business. I prefer their competition that always has the total correct to the penny!

"Conference"

5
21/09/2016

The management & Staff go out of their way to accommodate you in all aspects of your stay. All the guest of our conference had nothing but praise for the hotel & staff. The meals were always very well prepared & great food! We, now, plan to have several more meetings at this hotel do to our experience!

"A GREAT stay!"

5
19/09/2016

We were at the hotel from Friday morning until after breakfast on Sunday. Friendly, courteous staff. Brian set up the room for our registrations and lunch--was quick and very helpful. Our banquet room for the night meetings was great. Our room was close to the meeting area which was nice. Room was clean and smelled great!

"Great Atmosphere"

5
16/09/2016

Always clean, friendly staff, and an excellent breakfast. The ooms are a very nice size, and the beds have ampl pillows to suit my needs. Never any problem with air conditioning or heat, pool is always clean. I would highly recommend this venue for an casual or business affairs.

"stay at best western"

4
06/09/2016

Over all our stay was great. Unfortunatly we happen to pick the weekend when the I AM convention was going on .Never saw so many teenagers at on spot. When a some trouble finding a parking place after we came from our event that night around 12:30pm.

"Many highlights and a couple of low lights!"

4
29/08/2016

First the good. Our evening check-in lady was excellent. Very friendly, helpful and efficient. I'm sorry I don't remember her name. The room was bright with light and well-lit. It seemed to be clean. The made-to-order breakfast was great. I was glad to get back there for a second morning. The atrium was a nice place to eat with lots of room. Now the not so good. There seems to be a huge shortage of towels. We had 1 bath towel in our room and had to wait into the evening to get 1 more. Some of our friends didn't even have a towel and had a hard time getting one for a time in the morning. It's like they keep washing what they have and you have to wait for more. Strange. Somehow we go some tiny sugar ants making a trail to our room. The vent in our bathroom would not come on. We've talked to management and they worked with us to make it right.

"Good Find"

5
21/08/2016

Glad we stopped here. Very clean, comfortable and access to restaurants was excellent. I would recommend this hotel for family or businesses. The breakfast area is awesome with a cook there to make what ever you want. A good selection of hot and cold food was available as well. They have an indoor pool that looked wonderful. Wish I had time to take advantage of it. It would be a really great place to stay for a few days.

"Overall Stay"

5
15/08/2016

Excellent Service and price. The stall was very courteous and met all our needs. Free breakfast was very good and convenient. The hotel had an indoor and out door pool and fitness center. Good location, close to restaurants and shopping.

"NEVER AGAIN!!!"

1
03/08/2016

This is an old hotel I've stayed in many times before and the upgrades have been few and far between;mostly for the lobby areas. No upgrades on the rooms hardly at all. This recent visit was the last straw, old rooms, moldy toilet, broken fridge, dirty a/c and ANTS, ANTS, ANTS. I'm done, they've got to do better.

"Spacious Rooms"

5
25/07/2016

My stay was very enjoyable. The suites were very nice and larger than i expected, also the staff was very polite and helpful. The Hotel was located in a good spot that was easy to access and there wasnt alot of traffic delaying my travel. The swimming pools were also very nice and clean

"stay"

5
18/07/2016

Great breakfast, clean comfortable rooms, and easy access in and out. They have always seen to the need of their guests. You will enjoy your stay here. You can apply your points from Best Western that you get to other Best Western hotels.

"Stay Here"

5
11/07/2016

The people are very friendly. They treat you like a real guest. The breakfast is on of the best. It is a must try. You want be disappointed. They also have both and indoor pool ,outdoor swimming pool and a hot tub.

"2nd Night of a road trip"

4
03/07/2016

Room 127. Stayed one night.. The Hotel was along side a busy highway, but this did not detract from a good nights sleep. The room was clean and comfortable and a good size. There was a fridge ,microwave and coffee making machine. The Hotel had two pools one in and one out, used the out door, nice and warm. There was a free breakfast buffet with eggs cooked to order all fine. In the evening we used the attached restaurant wouldn't bother again, quite unremarkable. Would use this hotel again.

"Favorit in Alexandria"

4
02/07/2016

Anytime i have to do in the States, I prefer Best Western Hotels. There is a small difference to other Hotels and this small difference I like since many Years. I feel better and can relax better, if I can stay in Best Western. The Managers and the Staff try to make the Guests satisfyied and you can get more, as in other Hotels, for a fair Price!

"The room and staff were awesome!!"

5
25/06/2016

Our room was fantastic and enjoyed every second of our stay. My Mom and Dad are both handicapped and was able to relax and enjoy their time also. The lady at the complimentary breakfast was so sweet to us and also the cook that prepared our omelets. I highly recommend this place to stay for cleanliness and friendliness of staff. My son loved the inside pool and also allowed me to sit and enjoy watching him and not be in the sweltering heat. Thanks again for the hospitality! Toni, Caleb, Bessie, Everett

"Clean Beds and Nice Staff"

3
25/06/2016

This is an older hotel but the staff were very helpful and polite. The beds were comfortable, crisp and clean (no crummy bedspreads here.) Carpets and some of the is a little dated and dark and but the rooms are good for the price. I stayed in an interior room by the indoor pool and felt safe and it was quiet. I missed breakfast because it is only served until 9 on weekdays.

"Favorite hotel in Alexandria"

5
20/06/2016

We always stay here when we travel to Alexandria. The staff is friendly, rooms are clean, free wifi, outside pool, inside pool, inside hot tub, animals are allowed for $10 fee, and gym. The breakfast in the morning is hot, fresh, and buffet style. Not the ordinary continental everyone else offers.Great atmosphere in the grand atrium where there is plenty of seating among the tropical plants for relaxing or watching the kids swim. My only complaint is that there is only ONE elevator for the entire hotel and is only on one side of the building. Really nice place to stay overall.

"Best Western Alexandria, LA"

2
09/06/2016

Nice Breakfast, cooked to order eggs and pancakes. Older Property, smelly interior/atrium rooms. Miniature pillows on king beds. Management cuts corners in the wrong areas. Beds and rooms were decent enough but raunchy carpet deodorizer and crappy pillows really brought down the entire experience. Employees were all great from hospitality to housekeeping.

"Poor Customer Service"

2
02/06/2016

The company needs to teach customer service.. Hire more people to check people in. Because the check-in time was ridiculous. The representative was rude. did not allow me to redeem my $25 coupon towards my room.

"My stay"

5
27/05/2016

Every time i need to go to the va. hospital Best Western is were i stay. Also just going to Alex. The wife and I are all excited about staying at Best Western, because we know the servive and rooms are great for our stay.

"Customer service is endangered at this hotel"

1
18/05/2016

I took my family to the Alexandria zoo for my birthday weekend and this hotel had decent reviews so we booked a suite. After a terrific day we went to the hotel to check in. When I walked up to the desk the clerk picked up the phone never even acknowledging that I was there. After she took the callers information, cc, phone number and address for what I would guess was a reservation she hung up the phone and without looking at me asked if she could help me. I said I was checking in. She promptly asked for my drivers license and credit card, ran through it all, I asked for two cribs/ play and packs she had no idea what I was talking about and picked up the phone I assume calling someone to ask finally she came back to me and said they would bring them over, and then had me sign. At no point did she ever look up at me in this transaction. We went to our room and it was ok. The tub had some broken knobs and the toilet seat was not attached to the toilet. A few minutes later an older gentleman brought over two play and packs and when I asked for sheets for them he was happy to get them. This gentleman was the best thing at the hotel. I would like to say that things got better but they did not. The suites are next to the conference rooms where a very loud graduation party was going on. At 8 when we put up the play and packs they were both not clean but one was wobbly and a little scary so we called down to find out if they could switch the broken one out, they had no more, we also asked what time the party would be quieting down as it was so loud in our room it sounded like we were part of the party the clerk said she didn't know. We asked if they could at least close the doors and she said she would ask. When we asked her again what time the party would shut down she said they had paid for the room and there was nothing she could do. We made a couple more calls to the front desk and at 10 I finally went down to demand a room change. The clerk said all the rooms would be the same and where would I like to be put. At this point I had had enough of her bad attitude and told her that she should know her hotel and know where a quieter room should be. She did finally move our room and at 11p at night I finally was able to get my twin 2 year olds to bed in a quiet room. If you are looking for any sort of customer service this is not the hotel for you. Two days later the manager has never even bothered to call me to ask about the stay and problems we had.

"Absolutely Wonderful!"

5
17/05/2016

The Best Western has the cleanest rooms! Housekeeping is really on top of their business! The suites were well laid out and very comfortable! We have met the manager, Margaret Turner and she is friendly, eager to help and very professional! The breakfast was amazing! The omelette was cooked exactly as ordered! If you have need to stay in Alexandria, La. Best Western is the place to stay!

"Needs attention bad!"

2
02/05/2016

Room 128. Very dated motel showing its age,especially the rooms. First night roach crawled out.Front desk was accommodating and moved me to this room.Carpets very stained,bed springy an worn out, shaped like a U and who knows how old.Furniture was damaged an old. Worst best western ive stayed in,place needs attention bad!

"Hidden Gem"

4
23/04/2016

When first driving up to the hotel I thought to myself, "oh boy" and then I sighed really heavy. My travel department makes the reservations and really have no clue of what the hotel really looks like, etc...well as soon as I entered the lobby my initial opinion started to wane a bit, well once I got inside the hotel to get settled in my room I was a little intimidated, until I came around by the Cajun Landing restaurant (don't go there - gross), as I entered the hotel and walked towards my room I became very pleased...indoor heated pool, Jacuzzi, fitness room, and the best part - it was pristine...I got to my room and though it was typical - I have no complaints at all...microwave - refrigerator....just perfect! Oh and near the MALL!!!

"Best place to stay in Alexandria, LA"

5
13/04/2016

Have stayed at this Best Western on two occasions while in Alexandria and found it to be one of the best in the area. It is conveniently located on a major road with easy access. The indoor pool and hot tub makes for an enjoyable stay.

"Bedbugs!"

1
10/04/2016

Beware of blood spots on sheets.....looked it up.....bedbugs in room 124! Changing the sheets won't help. So we cancelled. I left a message for the manager about this and I hope she takes care of it. The sad thing is I think the desk knew there were bedbugs and have it to us anyway.

"Deceivingly Nice"

5
23/03/2016

This is almost 2 hotels in one. The front section gives it a deceiving impression of an older hotel that you might drive by. The rear of the hotel, with the conference center, is like a totally different hotel...more modern well appointed rooms and amenities; and a spacious atrium. The hotel treats the guests just great. The rooms are clean and fresh. The hotel has 2 pools...one indoors and one outside. I was particularly pleased with the breakfast. Besides the normal assortment of continental style items they also had hot scrambled eggs, sausage, bacon, biscuits & gravy and...eggs cooked to order. A real benefit is being right next door to the Cajun Landing Restaurant and Lounge.

"Good motel"

4
23/03/2016

I was traveling with 2 other women and we do not like to stay in motels with outside doors, for security reasons. I paid extra for an room that faced the inside pool, and requested a room downstairs as one of the ladies uses a walker. I also booked through Best Western's own site. When we arrived we were informed, a little rudely, they had no rooms downstairs they were all full, but they had an elevator. Ok. However...Our room was on the opposite side of the center courtyard, of the elevator, so my little lady had to walk a block to get to the elevator, and another block to get back to the room each time. This became pretty wearing on her. I felt bad as I had told her I had requested a downstairs room for her. The building has been added on to a few times and the floors were a little uneven in places also. I just feel we could have had a little better room as the check in lady knew I had requested a downstairs room for a handicapped. We just stayed two nights, when we arrived back in our room we had to call down to the office and request towels, seriously.... we had one towels set of towels. The room was clean and I like having a microwave and refrigerator for my convienence. Breakfast was fantastic, I loved the omelet.

"Best Western of Alexandris Inn & Suites & Conference"

5
21/03/2016

We were there for a convention and enjoyed our self to the fullest. The staff was very nice. Breakfast was awesome. Rooms were very clean. We did have a problem with the A/C, but we were moved to another room. The location was awesome. Walmart and Restaurants are very close.

"Nursery Festival Weekend"

5
21/03/2016

I highly recommend this hotel, they go above and beyond to make sure your stay is the best. Clean and comfortable rooms. Indoor and outdoor pools. The breakfast area is far beyond any other in the business!

"A good place to stay"

5
09/03/2016

We have stayed here several times, the indoor pool is always warm and clean, a great place for family fun. The breakfast omelette is awesome ! Our room was quiet and clean, the mattress was a little firm , but we still had a great stay, will be back.

"Hospitality to the 9's"

5
04/03/2016

We arrived after dark after a long drive. Couldn't really see the property and chose a room where we could park in front of the door rather than an inside room facing the pool. Next time we'll be sure to take the inside room which is literally "inside" facing a beautiful indoor pool. The complimentary full breakfast was delicious...a buffet and/or cooked to order by the chef. My pancakes were wonderful, perfectly prepared. At the front desk was a delightful lady named Turquoise. We wish we could make many more trips to Alexandria just so we could stay at BW more often!

"I highly reccommend this place"

5
03/03/2016

Everyone was real nice at check in and through out my entire stay. The breakfast was exceptional. I especially appreciate the recognition I was given being an elite member. If ever near Alexandria. I recommend you stay here.

"Great Stay"

5
28/02/2016

The hotel is centrally located in the city. The rooms are very comfortable. The indoor pool is a bonus when staying during the winter months. The hotel staff is extremely friendly and helpful. The breakfast is amazing!

"Bad start but nice stay.."

4
16/02/2016

We got here at nightfall after a long drive. We were tired and hungry and ready to relax and dig in to the pizza we picked up. At check in I was simply told "around the corner and up" as she pointed over her shoulder. I had reserved weeks ago and asked about the ground level room I had requested, she just shook her head. Well, alrighty then. We got so lost hunting for the room, getting madder by the minute. This is a huge complex and poorly signed. Yes, there are signs with groups of numbers, but only pertaining to what you are standing in front of. If your room isn't in that group there is no additional info to point you in the right direction, and there are lots of directions to go. When we finally found it and realized how far away we were parked, we then moved the car. Went to get ice, but the machine in our zip code was empty and we had to go all the way to the front to find a functioning one. Breakfast was good, we made jokes about being scared to disturb the breakfast lady. She sat, arms folded, leaning against the wall, more interested in whatever was on the TV than anything else. Overall, the hotel is nice and clean but maybe not so welcoming. Being tired and lost and then no ice was just a really bad start when we were so tired. Not a bad place to stay, just insist on clear directions to your room.

"Get directions to room at check in!"

4
16/02/2016

Check in was very unhelpful and uninformative. The room was nice and clean, everything functioned. The breakfast area was very nice and food was good. Not happy that ice machine in our area was broken and had to trek quite a distance to another one. This hotel is very large and directions to the room and where to park are necessary unless you want to walk all over the place hunting for it in the dark hauling luggage. I was just told "around the corner and up". Wrong. Pools were very nice.

"Mardi Gras event"

5
11/02/2016

Always enjoy staying here. Employees are very friendly. Love the inside pool and atrium area. Would recommend this hotel to family and friends. My husband and I enjoy the breakfast and this hotel has always been very great to stay when we come to Alexandria.

"Worth the money"

3
09/02/2016

This is an old hotel, but has been updated and is well maintained. The rooms off the atrium seem to be the best and they have no outside traffic noise. Breakfast buffet is good and staff is friendly. There is some expected noise at the pool at the atrium but it seems to quite down by 10PM so is not a problem. The location is OK and there is a good restaurant next door.

"Hidden Gem Inside"

5
09/02/2016

Don't let the outside fool you. Yes the exterior is outdated but once you step inside its a hidden gem. It is well decorated, the rooms extremely comfortable. The staff go above and beyond. There is a indoor pool & hot tub for winter months and a outdoor pool for the summer. The breakfast offered is phenomenal, made to order omelets , many side dishes and then your normal hotel breakfast items. I stayed at a few other hotels in Louisiana this trip and this hotel was the best. I would highly recommend it

"Best West"

3
13/01/2016

Hotel ok but service needs attention. Asked for shower curtain and commode seat be fixed and was told to put towels on floor for overrun of shower,etc. Would recommend for price but don't think I'll stay there again.

"Best Hotel in Central Louisiana"

5
08/01/2016

This is an old hotel but is well kept. It has an indoor pool and hot tub, an outdoor pool and a newly updated exersize room. The breakfast is probably the best free breakfast I have ever had at a hotel. The rooms are just remodeled in the area I was in and looked like all over the hotel. For the price this one is a winner

"Decent Stay"

4
03/01/2016

For a decent price... it was a decent stay! It was a very quiet hotel. The rooms were average. Wish the bed would have been a little more comfortable. We stayed there for a soccer tournament... there was a large leisure area that was perfect for our team/parents to gather to eat together. *That was very nice.

"Awesome"

5
26/12/2015

We had wonderful people in the staff looking after our needs. The breakfast buffet was great- food hot that should be hot and cold items kept in small refr. Be sure to have the omelet cooked fresh for you! Indoor people kept at a lukewarm temp (we were there in Dec) and the hot tub was relaxing. Only complaint was toilet paper attached to a cabinet that kept opening when we used the roll.

"great"

5
22/12/2015

Originally had a reservation at another Best Western 3 hours away. I was too tired to drive any further so stopped in Alexandria Inn. The clerk cancelled my reservation in Vicksburg and checked me in at Alexandria with no additional fees. She was very accommodating.

"Great Hotel"

5
22/12/2015

Hotel was very nice. Great location, clean, friendly staff, and great food. The rooms were up todate and comfortable. They had a personal chef that cooked breakfast. Only stayed one night because i was in town for a meeting. Will definitely be staying at this hotel in the future on a personal trip.

"Friendly Staff"

4
11/12/2015

My husband I stayed there for three nights in November. Check-in was quick and easy and we got there a couple of hours early. The room was clean and adequate for our needs but rather dark. The bed was comfortable. The breakfast had a very wide selection with omelets and pancakes to order at one station. It also included buffet style grits, biscuits, gravy, scrambled eggs and sausage, pastries, yogurt and cereals. The setting was in an enclosed atrium with plants, waterfall and pool. The staff during breakfast were very friendly coming by the table asking if we needed anything and thanking us for coming. Overall, a nice place for a short visit in Alexandria.

"Great Experience"

5
08/12/2015

The hotel and staff were terrific! I had to end up extending my stay and there was a smooth transition to the extra time. Everyone was extremely friendly. Room was clean and comfortable and the breakfast was excellent. Well worth the price! I will be staying there again.

"Great place to stay"

5
03/12/2015

The hotel staff is always very friendly and helpful. If you are ever in Alexandria I recommend you and your family stay here. They even offer other functions for groups. The inside pool and sitting area is a great place to relax and hang out with family.

"Clean, comfortable, good breakfast"

4
24/11/2015

Room was clean, good mattress and pillows. Breakfast was above average. A large rambling layout so make sure you park close to your room. Many rooms are very far from the elevator. I have to write some more to achieve 200 characters so here is my attempt to meet the minimum requirement

"My experience"

4
22/11/2015

My experiences are always great as I do not consider any motel other than Best Western. I rate this facility top in Alexandria. I've visited this facility on many occasions and have always been satisfied and if I had any needs they were handled quikly

"Fantastic Experience"

5
20/11/2015

We booked these rooms last minute for a school field trip after our previous plans had to be postponed due to weather. Turquoise made the reservation process extremely easy. They were able to put me and all of my students close together. The hotel is conveniently right off I-49 but just far enough that you can't hear the traffic. The rooms were wonderfully spacious. The decorations in the room weren't your typical "hotel décor." The pictures in my room were black and white pictures of oak trees. The beds were a little firm for my taste. The breakfast was PHENOMENAL!

"Basic but comfortable"

3
19/11/2015

We stayed here for a wedding, and while it's not great, it's perfectly fine. The standard room was pretty large, but seemed kind of tired. It's definitely priced right, though. In a pinch we'd stay here again.

"STATE MEET"

3
19/11/2015

The hotel was convenient for the purpose of our stay. We would have preferred a room with movie purchase options on our television and a little more updated channels. All in all it was a good location, clean and had a great breakfast.

"Excellent Service...Makes You Feel Like Family"

5
07/11/2015

Spent two nights here at a conference this week. Every employee I encountered had a smile and offered a warm greeting. Everything was exceptionally clean. Breakfast was top-notch, and the breakfast hostess and line cook made every guest feel important. I would stay here again.

"change at the last minute"

5
31/10/2015

I changed hotels at the last minute and I am glad that I did...The staff and the location was wonderful. I slept on a comfortable bed ..( alittle hard, but that's ok) and the breakfast was wonderful...Kudos to the breakfast crew

"Fabalous Service"

5
25/10/2015

The staff at the Best Western, Alexandria, LA made everyone in our conference group feel special. From the front desk to the service staff, everyone worked quickly and efficiently to meet our every request. All of our meals were catered by the hotel, and the food was first rate. The catering staff did an outstanding job, and every meal got rave reviews from the conference attendees. l highly recommend this hotel for any group function. I've already booked my conference for next year!

"Pleasant"

4
24/10/2015

There was a nice laid back atmosphere but with excellent service. Breakfast was much better than most in terms of the variety of items, and the spacious and attractive dining area. Although this is certainly not a new hotel, our room was obviously recently updated and very pleasant. All-in-all, a very pleasant stay is a good way to describe everything.

"change at last minute"

5
23/10/2015

Actually I am happy that I had changed from another hotel...Everything from the customer service to the cleaning crew to the people who worked the breakfast bar were wonderful. They bent over backwards to make one happy

"Great stay"

5
21/10/2015

Try to get in the Suites which is not in the main building. There is an area in the middle which has a pool, hot tub and breakfast area that are really nice and right outside your room. The only negative there is that the Internet isn't reliable, it is much better in the main building. Breakfast is great, and is actually made to order. Pool/hot tub is only open until 9 which is a bummer if you have a job during the day.

"Great Location"

5
21/10/2015

If your in town on business or pleasure this location is great.Located near I-49 and several major connecting Highways. Great Restaurant next door and several Fast Food locations nearby. The VA hospital is located nearby as well as the DownTown area. I have stayed at this location several times over several years and I have never been Disappointed.

"Nice place"

4
19/10/2015

Our room was nice. We had a king size bed, the mattress was kind of firm, not as soft as I would have liked it. Breakfast was great, they had cooks on hand to prepare eggs and pancakes, etc.. There was plenty of coffee so I was happy!

"Family trip for GUMBO games"

4
13/10/2015

Great hotel for everyone to stay at and be able to get together at for the state meet event. The room was nice and roomy for the whole family, and the pool was great for the kids. There could of been a better selection with TV station channels, and the breakfast was wonderful also!

"Definitely will stay again"

5
12/10/2015

We've stayed her twice this year and both times were excellent stays. Great room, the beds are really comfortable!, Great breakfast, the made to order eggs/omelette/pancakes/etc are an awesome option! Great place stay!

"Rock Hard Matress"

3
29/09/2015

I stayed in room 247 and the mattress felt like I was sleeping on concrete. I love a firm mattress, but this one was extremely hard. The staff was very friendly, but this hotel should invest in new mattresses. The morning breakfast was good though...omelettes and waffles made to order

"Good Value for the Money"

4
27/09/2015

The room had been updated. The décor was nice. There was a refrigerator. I thought there had been a microwave before but did not need it. The breakfast is made to order and very good. Each employee seemed to be concern with our needs.

"WORST Hotel EVER!!!"

1
25/09/2015

Reserved room by phone, TOLD KIA I had to have a frige and micro! Arrived, NO frige or micro! They upgraded us to a Suite, I thought great! NO luggage cart and after an employee called the front desk a male showed up 18 minutes later and stated, "I walked around the hotel twice and couldn't find one!" He then turned around and left, I had open heart surgery two years prior and I walk with a cane because of bad hips and back and I COULD have walked around the at least 6 times in that amount of time. I then called the 800 # for BW and told cust svc the problem, he called the front desk and they told him they had no idea of the problem and they would send someone right down to help me. By the time he showed up I had all but my cooler in the room. Then as I tried to put my items in the frige, I turned it up, it NEVER got cold. The fireplace would not turn off so regulating the AC, therm right by fireplace, was hard to do. Tired of the problems my husband wanted a wash up and bed, pulled stopper on sink and washed, when he pushed it to let water out it would NOT open! Called about problems, SORRY can't do anything. Complaining to LISA, manager, next morning while checking out and she just walked away from me! More but tired of this now!

"Great Place to Stay!"

5
22/09/2015

Staff put the word service in customer service at this Best Western. It was good to see that practice in action. Value was very good as rooms were very clean, comfortable, well maintained, nicely appointed, free internet and full breakfast all available in the room's price. The hotel is centrally located with restaurants, shopping centers, and stores very nearby. Will stay again if I', in the area! Highly recommend!

"Ants in room"

4
19/09/2015

The room was overall clean, but it had a slight odor I did have an ant problem they were in my bed and carpet other guests traveling with me had ants too I had the impression that they were fully booked so I didn't ask for a room change, but I did get a slight discount on the room Staff was courteous and friendly Breakfast Selection was good