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SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks, Albuquerque

10330 Hotel Avenue NE, 87123-1248, Albuquerque, United States - See on a map
SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks - Welcome to the SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks! The SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks is ideally located in the center of Albuquerque. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, located in Albuquerque, New Mexico is off I-40 at Exit 165, has easy Interstate access and is within walking distance of numerous restaurants & shopping. Our newly renovated hotel with exterior entrances is located within minutes to Kirtland Air Force Base, New Mexico Expo, Albuquerque Uptown and Albuquerque City Center Downtown. Our close proximity to the Kirtland AFB, Federal Buildings, University of New Mexico, Sandia National Laboratories, Presbyterian Kaseman Hospital, UNM Hospital, Central NM Community College, Lovelace Health System, Honeywell, and General Mills. Located just minutes from the hotel is Sandia Peak Tramway, which is a must see for your family vacation. Close to Old Town Albuquerque, Route 66, Rio Grande Zoo, Tingley Beach and Albuquerque Biological Park, and Coronado Mall.

SureStay Plus

Hotel by Best Western Albuquerque I40 Eubanks

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 12 guest reviews
NOTE ISSUED
Excellent
6
Very Good
1
Average
1
Poor
0
Terrible
4
REFER TO NOTICE
Business Business
2
Couples Couples
1
Family Family
0
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Crackhead hotel. Don't do it"

1
umedia2020, Las Vegas, Nevada 16/08/2020

They advertised themselves under a different hotel chains name and images on Google. The toilet paper holder was missing the main center part. The toilet wasn't bolted down securely at all and would move up and down when on it. Front door was loose and didn't feel secure at all. There was a crackhead pacing near our door literally all night. I actually saw a drug deal go down outside of my window at 2am.... why was I up at 2am you ask? Because I had such a fear of someone breaking into our car or room all night. It was a total sleepless disaster of a night. The hotel is in a very sketchy neighborhood as well, but it's hard to tell that from the internet. Please don't stay here unless you're looking to score some Crack or Meth.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank your for your feedback. I apologize for the issues you encountered. I have addressed the room issues with the staff and corrected them. We strive our best to ensure our guests feel safe and comfortable. We have security throughout the night and are in partnership with the local police department to patrol the property. We hope you will give us another opportunity to better serve you in the future.

"Excellent place to stay..."

5
sntindustries, Los Lunas, New Mexico 04/06/2020

Excellent place to stay, would definitely recommend. I only planned on staying for one night but ended up staying 3 altogether!! Friendly staff, right price, great rooms, indoor pool... Great all around.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! We are happy to hear you enjoyed your stay and would love to see you back soon!

"Don't stay here"

1
User 28/05/2020

Room was awful....no carpet on floor, one wash cloth, one bar of soap, 3 giant moths. I took a shower and the wash cloth turned brown...I know I wasn't that dirty! Work was being done in middle of night on water in the street and dirty water came up when toilet was flushed. No water pressure from sink faucet.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! I apologize for the issues you encountered during your stay. We have now completed our property renovation and would like to invite you back to see us. We have installed beautiful flooring in our rooms! Hope you see you back soon!

"Great night sleep in Albuquerque"

5
User 19/04/2020

Booked last minute driving to Nevada. As I'm allergic to dust and carpet, I couldn't have been any happier not to have carpets in my room. Very modern rooms, easy check in and out, quite and friendly staff.

JulieN87123, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are happy to hear you loved our new renovation which does not include carpet! We appreciate you staying with us and we hope to see you back again soon!

"Very accomodating"

5
Odyssey1946001, Huntington Beach, California 08/04/2020

My family and I were passing through Albuquerque trying to get back home to California and found this cute little hotel off of Interstate 40. The staff was friendly and very accommodating, especially with our two dogs. The hotel was recently remodeled and was super clean. We had a trailer and wanted to park near our room. The manager moved us so that we could be closer to our trailer and actually even showed us where to park. Kudos to Julie and all of her staff for making us feel welcome during this time where everyone is in a panic. We will definitely come back again once all this is over with and we can travel freely again.

JulieN87123, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are happy to hear that you were pleased with your recent stay. I'm glad we were able to accommodate your family including your furry friends! We are fortunate to be able to house pets as well since we know how they too are part of the family. Thank you for your kind words, we really appreciate it! We look forward to seeing you back soon!

"Good value"

3
harleydon13, Yuma, Arizona 28/03/2020

Stayed here last night. Because of corona virus, most of the hotel was off limits. The staff were wearing mask and gloves and behind a plastic partition. The room was very clean. I disinfected it before we felt comfortable. I was not offered a welcome package or the welcome points for being a gold member which was disappointing...they also told us there would be a bag breakfast and there was none. It was easy access to the i40 which was great.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback!

"Best place in Albuquerque on the east side of town"

5
User 25/03/2020

Used to be a Holiday Inn express but changed to Best Western Plus. Mangement was great and staff was outstanding. Good breakfast and newly renovated rooms. Pet friendly as well. I tried to stay at the New Holiday inn across the way and they dont accept pets.

"VISITAS"

5
User 17/03/2020

WE love came back and see the rooms were fully renovated, no more dusty carpets just floor, especially with my children playing around. we always travel with our pet they give us a complimentary treats and a cute waste bag.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your response! We are happy to hear you enjoyed your stay. We too love the renovation and happy to share our property with our visitors such as yourself. We love all our furry friend visitors as well! We hope to see you back again soon!

"friendly"

5
User 17/03/2020

Great Breakfast and friendly staff, definitely we are planning to come back. we are so happy to see how close they are located to the I40 near Target , so easy to find it and park. thank you for the hospitality. see you soon

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your review! Great to hear that you enjoyed the breakfast, our staff is great and really takes pride in their work. I'm glad you had a great experience! We hope to see you back soon! Safe travels!

"Not Clean."

1
HonestTraveler37, Los Angeles, California 14/03/2020

Room had a ton of dog hair all over it. I'm allergic. Had to get an allergy shot the next day. The staff was nice but stated the room wasn't allocated as a "pet" room. I showed them a towel that I used to clean up the dander from the floor and the simply said "I'm sorry". I do not reccomend.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

"Horrible Experience"

1
User 28/02/2020

Spend another $40 and stay at a better chain. It took almost 5 minutes before I was able to get Luke warm water in order to take a shower. The dish tv quit working so I was unable to watch tv. Every time you flushed the toilet you had to jiggle the handle

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for choosing Sure Stay Plus by Best Western and for taking the time to provide feedback about your recent stay. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team and improve our standards in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

"Good Location with Good Service"

4
Chile60, Clovis, New Mexico 17/02/2020

This is a good place to stay. It is right off I-40 at Eubank so it is very conveniently located on a street named Hotel Circle. The staff is great. They are pleasant and accommodating. The room was clean and the bed was very comfortable.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for choosing Sure Stay Plus by Best Western and for taking the time to provide feedback about your recent stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. I am happy to hear that you enjoyed your stay. We would love to see you back! We hope that you will give us the opportunity to serve you again in the future.

"This property needs some work"

3
Phyllis C, Bartlett, Illinois, United States 11/12/2019

The room was clean and reasonably appointed. The lobby was pleasant, the staff was polite and helpful, and the breakfast was classically Holiday Inn Express (some fresh items mixed with highly processed eggs and margarine-only offerings). The serious issue was security. The doors are supposed to require key access, however, the fitness center door was kept unlocked and when we reported this to the desk, we were told that it was on purpose as the management was re-keying the doors. This was seriously unacceptable given that a contingency of homeless people were congregating about 300 feet beyond the property boundaries in the parking lot of the strip mall behind the establishment. There is a back fence, but a section of it was broken down, so access from the strip mall was easy. In addition, there was a door from our room leading directly into the fitness room which was bolted, we think, but couldn't be sure as the handle was literally falling off. These conditions do not engender a sense of safety. C'mon Holiday Inn Express, you do better in other places, bring this place up to par.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are currently under renovation and addressing all issues at the property. We anticipate to be completed 1st quarter of 2020. Please give us another opportunity to serve you in the future.

"Not worth the money"

2
Stucco, Santa Fe 05/11/2019

I had thought that spending more for a motel room might give me better quality but not in this case. My room had worn, unvacuumed carpet. Artificial berry-smelling cleaning product used that made it difficult to take a deep breath. The arms of the dirty chair didn't fit under the desk. Microwave was dirty inside. Lighting in bathroom was poor, as was the water pressure but lots of hot water. Mattress and pillows comfortable. Decent coffee in lobby. Only a one-night stay; won't repeat. This is no better than the EconoLodge across the street which was at least $30 cheaper.

"Substandard for the brand"

2
User 05/11/2019

This is not a hotel. This is a very old motel that has been rebranded and partially updated. My ground level room actually had a locked glass door off the bathroom vanity area that looked directly into the pool area. The privacy curtain it hides behind does very little for the noise from the pool. My room's flooring was newer vinyl wood plank, which is fine. My friend's room had old, stained carpet. Furniture is a bit dated and beat up. Good TV, refrigerator and microwave. The TV would flash off and back on every time the refrigerator's cooling would kick on. Most of the room was very clean with exception of the Keurig machine. The walk in shower was old but clean with a great showerhead. The mattress and pillows were surprisingly comfortable. There are plenty of USB ports and outlets, though one on the wall by the bed didn't work. Breakfast and coffee were as good as you would expect from Holiday Inn Express. The lobby is comfortable and staff is friendly and helpful. The business center looked adequate, though I didn't use it. I had no use for the pool on this trip either and did not see a workout room. We were traveling with a small dog and the pet area is small but with nice grass and trees. So, it is not typical for my experience with the brand. I prefer fully enclosed hotels and am a bit if a snob in that area. Still, I slept comfortably and had a good breakfast. Two stars for this Holiday Inn Express just because it is an unfortunate anomaly for the brand.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for providing feedback regarding your recent stay at the Holiday Inn Express ABQ. We regret to hear you didn't have a good night's sleep. Your concerns will be taken into consideration to improve our guests' quality of stay. We are under renovation and making improvement throughout the hotel. I hope you will give us another opportunity to serve you in the future.

"Dirty and old"

1
CLTCGL, Rathdrum, Idaho 30/10/2019

The room was very dated and dirty. Wallpaper coming off of the walls, floors were not vacuumed, questionable stain on chair and on carpet under chair, toliet would not flush unless you took the back off and re-adjusted stopper after EVERY flush and we had to stand on a towel in the shower cause we were afraid of getting a fungus on our feet. I did bring this up to front desk staftt, and was told they would be willing to give us a $20 credit off of the bill. That is the best that they could do.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Hi CLTCGL, We're glad to have welcomed you here at Holiday Inn Express Albuquerque (I-40 Eubank), NM! We want our guests' experiences to be rewarding and clearly that didn't happen. I'm sorry if you found the room dated and unclean. I'd love a chance to win your trust back in the brand, and with that in mind I've sent you a private message to obtain more information about your stay. I look forward to receiving your response when most convenient. Best, Dhang R Case Manager IHGService

"Needs some improvement"

2
Brian S, Springfield, Missouri 15/10/2019

Stayed there two nights during the balloon fiesta. The breakfast was good and the pool and hot tub were nice. However, those good things did not make up for several things that were broken in our room and the persistent noise of the residents in the room next door (not helped by the fact that it was a connecting room that we did not want). The sliding lock on the door was very loose/falling out. Maintenance's fix was to remove that lock completely -- so we were left with a less secure door that opened out onto a parking lot. Not cool.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! We are currently under renovation. We are looking forward to all the wonderful property improvements. I hope you will give us another opportunity to serve you in the future.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.