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SureStay Plus Hotel by Best Western Albany Airport, Albany

200 Wolf Road, 12205-1197, Albany, United States - See on a map
SureStay Plus Hotel by Best Western Albany Airport - Our indoor pool is perfect for swimming laps or taking a quick dip. The SureStay Plus Hotel by Best Western Albany Airport is ideally located in the center of Albany. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Convenience meets affordability at the SureStay Plus Hotel by Best Western Albany Airport, just three minutes from Albany International Airport and five minutes Times Union Center. Perfect for business and leisure travelers, our Albany hotel on Wolf Road makes it easy to experience everything the area has to offer. While many guests are drawn to our hotel's proximity (two miles) to Albany International Airport and complimentary shuttle from 4:15 am until Midnight, there are many other reasons to choose the Best Western Albany Airport Inn. Bet at the Saratoga Racetrack or catch a game at the Times Union Center. Dine at one of the 40 restaurants within two miles of our Albany hotel, or shop at Colonie Center or Crossgate Mall. Enjoy the areas stunning scenery and recreational activities at Lake George, Hudson River Valley, Mohawk River, Cohoes Waterfalls and Saratoga Springs. Located near University at Albany, Siena College, Saint Rose College and the New York State Bar Exam, our Albany hotel is also perfect for students and their visitors. Corporate travelers can make the most of their stay with short commutes to local businesses, including GE, Clough Harbour, IBM and Nano Tech Sematech. With a business center and over 5,500 square feet of conference facilities, our property is perfect for your next Albany meeting or event. The well-appointed rooms at our pet-friendly Albany hotel offer free wireless internet access, refrigerator, microwave, single serve coffee maker, flat screen TV and more. Get a great night's rest at our Albany hotel and wake up to a complimentary deluxe full breakfast buffet. Our property also boasts a sparkling, dome-enclosed, indoor heated pool and fitness center. To experience our clean and spacious accommodations and attentive service, book the SureStay Plus Hotel by Best Western Albany Airport today! Enjoy your stay!

SureStay Plus

Hotel by Best Western Albany Airport

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 1004 guest reviews
NOTE ISSUED
Excellent
248
Very Good
293
Average
215
Poor
137
Terrible
111
REFER TO NOTICE
Business Business
255
Couples Couples
198
Family Family
342
Friends getaway Friends getaway
66
Solo travel Solo travel
105
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Upgrade"

3
pauliefromthenorth, Emmonak, Alaska 09/07/2019

The shuttle drivers to and from airport were very courteous and prompt. The breakfast was adequate to good. The rooms and hall were another story: Rooms had water damage to a ceiling that was peeling in places, the bathroom wood door was shredding at bottom, the rugs in room and hallway were filthy, the mattress did not have a wrap. Though none were found, the exposure could be conducive to bed bugs. No elevators: ADA? Bathroom was clean and bed was comfortable. Price was good so I guess I should not complain.

"Just as nice as high end hotels at half the price"

5
Moveup, Alexandria, Virginia 09/07/2019

Almost every brand of hotel is located along a couple of blocks of Wolf Rd. I picked the SureStay Plus because of the price, expecting it to be adequate. I was happily surprised that it was comparable to hotels that cost twice as much. Lobby area and restaurant/breakfast room are very nicely decorated. My room was very comfortable and everything worked. Lighting was better than most high-end hotels. Towel bars in the bathroom, which you don't always find anymore. All of the staff -- shuttle driver, front desk, housekeeping, breakfast room -- were cheerful and helpful. What more could you want from an airport hotel?

"Great Staff - a comfortable and pleasant stay"

5
Anna955, New York 07/07/2019

We choose this Best Western because it was close to our son's home. We were very happy with our stay. The staff was excellent - very attentive and sincerely caring about making our stay pleasant. We would stay here again.

"Made son sick"

1
Mobile12331392454, Columbus, Ohio 05/07/2019

The room we stayed in had leaking pipes from the room above. The carpet was damp and mildewed. The room was dirty ( cobwebs, tub had a bath mat that had not been cleaned under, the room had the general appearance of disuse and neglect). Our son was physically ill from all the mold and mildew.

"Great combination of value/comfort"

4
User 05/07/2019

We stay here a lot. They somewhat recently changed the name which confused us at first but the check in process was easy (and cheaper than hotels.com) and they allow pets so it's our go to. Relatively quiet, and they had easy parking. We did not eat this time but usually the breakfast is pretty good as well.

"Great Value / Location"

4
Departure30561347232, Poughkeepsie, New York 03/07/2019

Great value and location for my conference at Capital Region BOCES. Close to shopping (just in case you forgot to pack something) and many restaurants to choose from. The staff were very helpful when I asked for assistance.

"Clean"

3
User 03/07/2019

Room was clean but some outlets did not work, next to vending machines so we heard the generators all night humming. Outside doors were not secured so they opened freely...Breakfast was good. Pool was inside and very hot in that area in the summer.

"Not impressed at all....."

2
Rhonda H, Steep Falls, Maine 03/07/2019

Before I booked here, I read reviews. I felt that this hotel had good overall reviews. I felt confident we were going to a good hotel. When we got into our room there was no toilet paper on the dispenser (not even an empty cardboard). Not really a big deal. There was no plug for the bathtub drain. And the sheets on the bed looked like they hadn't been changed. The mattress pad under the fitted sheet was crumpled under the sheet, there's no way the bed was made fresh. When I walked into the bathroom there was a used, yes, USED, Q-Tip in the toilet paper dispenser. At this point I went to the front desk, the longest walk ever. The lady at the front desk didn't seem to understand my concerns. All that she got out of all of these things was that I needed toilet paper.....I tried to tell her, that I had a roll on the counter, no I didn't need toilet paper. I wanted my bed made with clean sheets. She did not understand and handed me a roll of toilet paper and dismissed me. She did ask if I wanted a plug for the drain in the bathtub....I declined because I was not going to sit in the tub. The clerk never offered to switch our room or send someone up to change the sheets. At this point I was so frustrated I walked away because it was better than causing a scene. Needless to say, we slept on top of the blanket. Also, the ceiling looked nasty. The walls are thin, I could hear the people in the next room talking. I don't mean muffled sounds. I hear clear conversations. I wanted to send Best Western all this review, but I cannot find a place on the website to email them. I will say that other staff members that I met in other areas of the hotel were courteous and nice. I don't think I will ever go back to this hotel, sadly.

"Convenient to Albany Airport"

5
Venture55983607333, Utica, New York 26/06/2019

Place to stay right near the Albany Airport with parking and shuttle service. The staff was very helpful and the rooms were very clean. Breakfast bar is included or you can do grab 'n go. The shuttle driver was very nice.

lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent stay and review. We are so happy that you enjoyed your accommodations and our friendly and courteous team members. Our goal is guest satisfaction and genuine hospitality. We hope to welcome you back soon! Happy and safe travels!!

"Many plugs!"

4
AubeBrunante, Gatineau, Canada 20/06/2019

This is a nice hotel in its category. What I particularly enjoyed was the number of plug to charge electronics. In addition to the usual ones on the wall and at the lamp feet, there was a special device with two regular plugs and two usb plugs. For a room that could accomodate four persons, it's a requirement. This hotel is the first where I was this. I was delighted not to have to plan and negotiate to charge all devices. I was also happy with the breakfast, with lots of variety. I would suggest one additional sort of cereals for people who found Raisin bran tasting too much sweet due to the hight amount of raisins. This suggestion is Special K with strawberries. If there were walnuts to add, it would be perfect. Staff was very pleasant. One guy let me know he was about to make noise in a common area due to having to vaccuum. That was nice!

lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent stay and review, we are so happy that you enjoyed our accommodations. We strive very hard to make all of guests happy. We hope to welcome you back soon! Happy and safe travels!!

"nice Hotel"

4
38coreyb, Gansevoort, New York 17/06/2019

From the outside don't look like much but the rooms were nice ,we had a room that went out to the pool which was very nice the pool area could use an updating the doors going out to the court yard need some repair as one slams and the other makes a nasty grinding sound and of course that was next to are room very loud in the pool area after 9pm when that was so called closed time over all nice time I know it's hard to police the area It wont stop me from staying here again but could have been better cause of the noise

lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your feedback, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer an even better experience for our guests in the future. We hope you will come back and see us again soon.

"American Airlines put me up here, very nice, good breakfast!"

4
KCLJ520, Illinois 14/06/2019

The staff at the Sure Stay Plus was very nice, and helped me out a lot when I was stranded in Albany for an extra day. The shuttle to and from the airport was super fast and convenient, and the hotel was within walking distance to everything I wanted to do in the area. I walked down to the Crossings at Colonie, which is a really nice park, ate dinner at the Outback Steakhouse, and every restaurant and shop is just a short walk away. My room was very nice, the hotel is remodeling, but the bed was comfortable, pillows new, and furniture was nice. Got to switch back and forth between the Cubs-Cardinals game and the Blues-Bruins game, so that was an enjoyable later evening after dinner! Free cookies in the afternoon too! Good experience, I appreciate the hotel and its very nice staff!

lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for sharing your experiences with us whiles a guest at our hotel. I am so happy to hear you found our hotel to be just what you are looking for! I will be sure to share your comments with my team as I know they will be thrilled to hear them. We hope to welcome you back soon, Happy and safe travels!!

"Excellent for the price - would rate 4 1/2"

4
kansasrod, OSKALOOSA 13/06/2019

Nice pool, nice breakfast, friendly staff, nice bar opens at 4 PM with both food and wide variety of drinks (although no beer on tap), friendly staff, dependable shuttle to restaurants, laundromat, etc., in addition to airport, warm cookies at front desk...makes up for springy bed, too-small bathroom, noisy doors and airplanes.

lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for taking the time to give a review on your recent stay with us. One of our goals is to make our guest feel welcome and comfortable, during their time with us. Glad to hear your stay was enjoyable and hope to see you again in the future.

"Worth the stay, close to airport, shop, movie's, an restaurants! Remodeling overall good condition!"

4
User 10/06/2019

Remodeling a bargain an no at luxury hotel...great for weekend all GOOD! Sticky furniture needs replacement in rooms..slowly remodeling questions.... Will be much nicer when completed. Worth a visit for the price!

"Good value accommodation"

4
User 09/06/2019

This hotel is definitely in need of an update, but high marks to the staff, who were very kind, welcoming and helpful always. If you're looking for budget accommodation in the region, this hotel offers good value.

"Would not recommend."

1
Connector51002653820, Oswego, New York 06/06/2019

Would not recommend this location for a stay. The overall appearance of this hotel is dirty, broken doors, dated furnishings and tattered carpeting. Service at the front desk was rudeness and aggressive.

"Staff was great, but the overall cleanliness of the hotel is not great."

3
Maps67709176682, Queens, New York 30/05/2019

We had a number of problems with our room and items not working. When we spoke to the staff they were quick to resolve any issues they could, but there are some things they couldn't fix - a short in one of the wall mounted lights, the door to the bathroom would stick or wouldn't close and there is no signage to tell you 2 of the plugs only work with the overhead light on. The room was very clean and the beds were very comfortable, but the cleanliness of the common areas left much to be desired. We booked the hotel for the pool which was very nice, but was not as clean as one would hope along with the area around the pool being very very slippery (not just from water).

"Avoid this hotel!"

1
Bramasole2012, Bluffton, South Carolina 27/05/2019

We booked after checking reviews figuring it would be a typical simple, clean accommodation for one night. It is beyond rundown. I think people rent rooms to use the shuttle for airport and skip the cost of airport parking. Exterior is unkempt, lawn unmowed, courtyard was littered with plastic bags, rolls of old carpet, trash, and cigarette butts. Everything looked like it had been bought piecemeal from other hotels that were closed. I'm okay with that. But dust it. We did the usual bed check and the mattress was dirty and urine stained. I took a picture of the mattress to the front desk and checked out. On a positive note, the staff was very polite and accommodating. The hotel is in dire need of a compete renewal.

"Very Pleasant"

4
Tracy G, Mooers, United States 27/05/2019

Nice hotel Great Rate Staff was pleasant Nice Breakfast Clean rooms Lovely pool and amenities Great value for the money Next door to great restaurants. Although the hallways seemed a bit outdated the rooms were pleasantly fresh and well appointed

"Do not go here"

1
User 26/05/2019

I booked a room and got one on the first floor by door 3 the bathroom smelt like sewage and one of the queen beds had a dead bug on the bottom sheet and dried blood apot on the top sheet. I called the front desk and they couldn't bring me sheets but said he could change my room at 130am with a sleeping 2,5,and 9 yr old. Smh

"Capitol visit - you get what you pay for"

3
ggbatlb, Long Island, New York 25/05/2019

Booked this “hotel” (more like a motel) based on the reviews. Sadly, this facility is really trying but failing. Mostly everything is old and outdated. Our room had a weird odor as soon as you walk in. You get used to it but smelled bad at first. The bathroom was gross with stains in the tub walls and dingy bathroom. The beds needed new springs or mattresses and could have been a little bigger to fit 2 adults. Otherwise was ok. The price was great, so getting what I paid for.

"Great place to stay before a flight"

5
Mobile33464319947, Oneonta, New York 15/05/2019

We booked this hotel last minute before a flight and it well exceeded our expectations for the price. We booked with AAA discount but forgot the card, woman at the front desk was super understanding and still gave us the discount. Since we had a late flight we were able to get a late checkout (12pm) at no extra charge either. We did not bring a car and instead got a bus to the hotel, so the shuttle took us to a restaurant on Wolf Rd. that night, and to the Colonie Mall the next day to kill a few hours before our flight. Comfortable bed (albeit a bit firm) and a bathtub in the room, decent breakfast. Some minor cosmetic issues in the rooms (some water damage on the wall closest to the bathroom and a bit of torn up carpet) but for less than $100 I genuinely did not care. Would 100% stay here again.

"Loved this place!"

5
lynnw124, Bath, Maine 14/05/2019

We've been on the road for 16 days, so have stayed at many places. This was by far the best in all categories except “is bed comfortable”. There were 2 queen beds and we selected the one with most advantageous view of tv as I'm sure 99% of people do. Middle of the night wished we'd chosen the other one. This one was a little soft as in I kept rolling downhill towards my husband. In every other category, such as: Cleanliness, nice bed linens, excellent buffet breakfast compared to comparable chains, and quiet other than occasional planes, (and they they seemed to stop at either 9 or 10) I'd give a 5. Now, mind you this is priced as middle of road in pricing, not luxury or high end

"Albany"

5
User 07/05/2019

Room was clean. Bed was comfortable. Heater/air conditioner worked great. Close to the airport. Breakfast was okay. Fried eggs were rubbery. Staff was polite and friendly. Price was reasonable. Would stay again if need arises.

"Sure Stay Wolf Road Albany New York"

5
Ernest L, Clifton Park, New York, Usa 06/05/2019

Perfect for me. Close to airport and clean. Staff is great including the little bar inside call Scenario's. They are doing some renovations but hardly bothered me at all. Stay there most always when I go to Albany.

"Smelly"

2
User 03/05/2019

Unfortunately the room we stayed in had a musty odor. Not to mention the hallway smelled of marijuana. The noise level aswell was out of control. I have always stayed at a Best Western and had never had such a poor experience. I will say that the staff however was friendly.

"Trip to Howe Cavern"

3
roberttZ9961UW, queens, United States 28/04/2019

I like the location of this hotel, it was very convinient for restaurants and shopping centers, good value for the money, very good breakfast included, and ice size, warm swimming pool. Service and renovation in rooms can be improve the experience here.

"Great value for the money as of April 25/2019"

4
btwoods, Victoria, Canada 27/04/2019

True HD tv, not stretched out SD, true high speed wifi, comfy bed. I would return again. ****I now have an issue with Trip Advisor though!**** My comments were over, but the stupid Trip Advisor site would not accept less than 200 characters. Hotel was good but trip advisor pissed me off

"Very Good"

4
JaaXxii, Wellington, New Zealand 21/04/2019

We found this place to be very good as an overnight stopping point on our road trip across the NE states. The room was clean and comfortable, and the facilities were very good. The location was also good - close to several shops and the airport is nearby - I would recommend this to anyone.

"Superior Accomodations for the Price!"

5
AshBernadette88, Mashpee, Massachusetts 13/04/2019

Don't be deceived by the dated exterior of this establishment...this place is great! Very friendly staff greeted us as we entered, and they were kind enough to put us on the first floor at our request. The room itself was very large and clean. The beds were comfortable and the shower water hot and high-pressured. The room came with higher-end shampoo/conditioner, soaps, and lotion. The room was also very quiet, despite this hotel's proximity to the airport. The accomodations were also excellent! The gym is among the nicest I've seen, and the pool is large, clean, and in a very well-lit room (allowing for swimming year-round). The breakfast spread is also very good. There's a great variety of cereals, breads, pastries, protein options, yogurts...the list is endless! There is also plenty of seating available, including traditional table/chairs and comfy couches. Finally, there is an in-hotel restaurant that can make orders to go. We ate here once and it was good! If we ever find ourselves in Albany again, we'll certainly be staying here!

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your kind review of the hotel. We are very glad that our hotel provided you with an experience that exceeded your expectations. It is great to hear that you utilized of many of our amenities including the fitness center, swimming pool, and the complimentary breakfast. We are also pleased that you took advantage of our on-site bar and restaurant and enjoyed the atmosphere of the hotel overall. Thank you again for your feedback and we hope to see you again soon.

"A good deal"

5
bryjak, Bloomingdale, New York 13/04/2019

A great price for the room and leaving the car for 18 days as we vacationed in California. The hotel is only five to seven minutes from the Albany airport – very convenient. I was impressed by the staff. Helpful and attentive to our needs. Pretty good breakfast as well. We will be staying at the SureStay Plus – and leaving our car – on future trips.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your positive feedback on the hotel. We are so glad our park and fly option met your need. We know that traveling can be overwhelming and we are happy that we could help take some of the burden off of your shoulders. We will see you next time you have a vacation!

"The price is right!"

4
msjcfink, Buffalo, NY 10/04/2019

I've stayed here many times while my daughter was attending UA and living in the area. This weekend will be my last stay as she's moving back home. I'm disappointed at how many reviews I've read so I had to write my own. While the BW is not the top of the line, it's by no means a pit. I've always had a clean room, friendly and helpful staff and a comfortable stay. The decor could be updated, sure but who cares? I watch tv, read my books and visit LLBean, Whole Foods and Trader Joes when I'm not out and about doing something with my daughter. I'm usually paying $75-80/night and I get a great breakfast! There are waffles, cereals, yogurt, oatmeal, juices, potatoes and other warm things (don't ask me because I'm vegan and I don't eat them), but get this my dairy-free friends...the offer almond milk! How cool is that? I've stayed at other hotels in the area who have no-dairy options. I think there are free cookies when you come in too. I was quite skeptical about this hotel as the other BW in the Albany area was horrible, but I enjoy this hotel and have recommended this hotel many times. The only negative recently was when stayed in March, there was a lot of noise for road construction. It ended before I went to sleep but started up again quite early. But, that's not the hotel's fault. If you're looking for an upper-end hotel, there are those that you can pay in the hundreds or more in the area. If you are looking for a basic, clean room where you can rest and get a good night's sleep and breakfast, stay here.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you so much for your great review of the property. We are very pleased that our hotel worked out so well when visiting your daughter. We strive to meet all the needs of our guests so we're happy that the room and complimentary breakfast was to your satisfaction. Albany has a lot to offer and we are glad you took advantage of our location near two great shopping malls and 43 restaurants. We really appreciate you taking your time to write such a fantastic and detailed review and we hope that you will stay with us again if you are ever back in the area.

"Close to airport, the right price!"

5
NYBob6, New Hartford, NY 06/04/2019

Shuttle to the Albany airport in 7 minutes. Close to a myriad of restaurants on Wolf Road. A new name, but still the same Best Western. Rooms clean, spacious. $99 +tax for park and fly. Front desk check in easy. Attendant friendly and helpful. Perfect before your flight!

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your kind review of the property. We are very pleased that you utilized and enjoyed our complimentary airport shuttle service. Our Park and Fly option is very convenient and cost effective for when you are traveling out of Albany International Airport. We are also glad that you were satisfied with the room and our front desk staff. We take pride in our team being efficient and meeting the needs of our guests. Thanks again for your feedback and we are looking forward to your next stay.

"For Business Conference"

5
User 02/04/2019

I loved the free shuttle and the staff were fantastic. Rooms were clean which is very important. Internet worked well and breakfast was good. Would definitely recommend to others (I had a conference at a nearby hotel)

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your positive review of the hotel. We are delighted to hear that you enjoyed taking advantage of our complimentary shuttle service which can take you to the airport or anywhere you need to go on Wolf Road. We are also glad that you enjoyed your guest room and the free hot breakfast provided every morning. We appreciate you recommending us and we hope to see you again soon!

"Cold pool"

2
User 31/03/2019

We stayed at this hotel to get away with the kids (3,5) to enjoy the pool. We arrived and checked in, got ready to go to the pool, arrived at the pool area and the room was freezing, and the water was ice cold. Told the desk and they acted like they didn't even care

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for taking the time to review your recent stay at the property. We sincerely apologize for the cold temperature of the pool and the surrounding area. Management is now aware of the issue and will be working with our maintenance staff to address the matter. We are also very sorry for the perceived lack of concern from the front desk. We are sharing this information with our staff to help improve upon our customer service skills. If you would like to discuss your stay further with management please contact us at 518-458-1000. Thanks again for your feedback.

"Albany Trip"

2
User 27/03/2019

Bathroom shower rusty and moldy Beds had hair and stains on the sheets that were tucked and covered up. Room wall had large water stains on the ceilings. Rooms had a musty order. Bathroom floor was sticky from the product they used to clean the floor.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your feedback of your recent stay. We regret to hear that the hotel did not meet your expectations. We will be sharing this information with our entire team to help improve upon the property and would love a chance to rectify the situation. Please call 518-458-1000 to speak with the General Manager about your stay in more detail. Thank you again.

"Great value for the cost!!"

5
User 25/03/2019

It looked like they were remodeling the hotel which did need to be updated but it was still very clean and my only complaint would be the coffee maker was not clean. The bed was comfortable and we were in an awesome location right off of I-90. Very friendly staff coming in and going out. Thank you!!

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your positive review of the property. We are very glad to hear that you enjoyed your stay with us. We take pride in our staff meeting the needs of all the guests and providing great customer service. We are glad you enjoyed our convenient location close to the major highways and all the restaurants and entertainment that Albany has to offer. Thanks again for the feedback and we hope to see you back again soon!

"Not So Comforting"

2
Stacey F, Plattsburgh 18/03/2019

If you need to move in the bathroom, this is not the place. You have to straddle the toilet to close the door behind you. The shower never gets hot or relaxing, pressure wise. Only had 2 bath towels for a 4 person room, staying 2 nights. The pool is much smaller than the picture and is lacking a hot tub. The rooms are cleaned moderately, but could be better. I found an old used soda cup under my bed that was super sticky. The walls are thin, as I could hear everything in the hallway and in the room next to me. This was my first stay at this location and my last.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your review of the property. We are extremely sorry to hear that our accommodations did not meet your expectations. We will pass on this information to our entire team so that we can make the necessary improvements. Please contact the hotel at 518-458-1000 to talk more with the General Manager. We would very much appreciate the chance to reconcile this with you. Thank you again for your feedback.

"Always a very pleasant experience"

4
Coopster07, Plattsburgh, New York 12/03/2019

We have stayed here several times previously and have always been satisfied. There is a swimming pool (Water warm but air cool because it occupies a large, open indoor area) and an ample breakfast which consists of fruit, yogurt, juice, waffles, pancakes, and eggs. The rooms have always been clean and on occasion when we might have forgotten something, they always were happy to oblige with a missing amenity. Wi-fi seemed good.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are so happy to see that you had a pleasant experience at our hotel. Your feedback is invaluable and we will be happy to share it with our staff. We were especially happy that you enjoyed our full hot breakfast and hope to see you again soon. Hope you have a fabulous day!

"Very Convenient Location to Airport"

4
User 10/03/2019

Accessible Room was clean and spacious. I had problem adjusting heat at a comfortable level. The room was too dry and needed a humidifier.The staff was very helpful. However, breakfast needs to be improved with omelette or boiled eggs and freshly cut fruit. Great place to leave the car for a week.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We appreciate your recent review of our property. We are delighted to hear that the room was clean and sizable. We apologize that the temperature and humidity of the room was uncomfortable. We are surprised to hear that breakfast did not meet your expectations since we do offer fresh fruit and a variety of eggs choices. We hope to see you again to take advantage of our Park and Fly option, which allows you to leave your car during your vacation and have shuttle service to and from the airport. Thank you again for your feedback.

"uhm very low priced.....the bar is nice the food is good but"

2
redwineandpringles, Beverly Hills, California 09/03/2019

I checked in somehow someone didn't get my card info.After I was upstairs in the tub, I get a FRANTIC call about my bar bill demanding a card to pay. I was like what? Then I unplugged my phone due to repeated calls regarding this. Then someone tried to get into my room thru the adjoining door! I went down to PAY for my bill - how the hell did I CHECK IN with no card? (right) Then I was leaving this a.m only to find that they do NOT provide any secured luggage check. NONE - Best Western does not consider this a STANDARD , I asked if all rooms are required to carry mattresses! Ridiculous. Its also VERY COLD in winter. VERY colllld! Donna bartender is great and the chef who worked 3/8/19 with her - Chris? I dont know..great cook! Drinks are low priced. Bar was cold though. (67degrees)

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent review of your stay at our property. We apologize that we did not meet your expectations of the hotel and will use your feedback to make improvements to ensure your next stay will be satisfactory. We are very sorry for the mix up at the desk concerning your credit card. Because you booked through a third party we did not need a credit card to get you into a room, however we should have taken payment information for any additional charges (like the bar) and we apologize for not doing that upon arrival. Unfortunately our property does not offer a secure luggage check area. We are always willing to keep your bags with us behind the desk but understand the security concerns you may have with that option. We are very happy to hear you had a good experience at the bar/restaurant on property and appreciate your patronage. We will let staff know to keep the area warmer for the guests. Thank you again for reviewing the property. Your feedback helps us recognize problem areas and address the situations internally so that we can approve future stays for all guests.

"Scam scam scam!"

1
User 04/03/2019

I booked 2 rooms threw bookings.com I specially looked for a 5star treatment as I was traveling and needed to me comfortable. I made reservations ahead of time I was advised check in was 4pm check out was 4pm I arrived at the location akia booked me for a room that already had people in it I went back down to the frount desk and waited for assistance as she was busy on the phone a hour later I was able to check in i got rooms 119 and 144 the second time the room had somebody's clothes left behind as it proved to not be cleaned the pool had no towels and the breakfast was cold and very little food (I went down soon after they started serving) at 11 the room key stopped working I went to the frount desk and was advised I was not able to get in the room because check out was at 11 I stated I payed until 4 and tameka told me i would need to pay an additional 69.00$ in order to get my belongings out of the room after insisting I was getting my belongings out of the room I was let in to very quickly pack my stuff and leave I left my daughters light behind witch she needs for sleeping because I was rushed I was not treated in an ethical way and I feel I was robbed I payed 113.00$ for each room and I was not able to stay for the time I payed for and was treated bad I would like a resolution and the time that I was not able to stay that I payed for.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are sorry to hear that your recent visit was not as you expected. Our check in time is 3 pm and our check out time is 11 am, if you received other information through the online company you booked with I am very sorry, we try to provide our guest with all of the information they may need which is why check in and check out times are on the paperwork you sign at check in and also posted in all guest rooms. Please accept our sincere apology for any inconvenience you may have experienced during your stay with us

"Awesome location, friendly staff"

5
John C, Albany, New York 04/03/2019

Great place to stay, close to anything you might want to do, shop,dine,entertainment. Staff is helpful and friendly, rooms always clean and in full working order. I travel a lot and this is one of my favorite

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you so much for your positive review of the property! We are pleased that you enjoyed your stay. Thank you for mentioning our great location. As you know already, we are less than 2 miles from 47 restaurants, the mall, and the movie theater. We also appreciate your mention of our staff and our room cleanliness. We take pride in the satisfaction of our guests. We look forward to seeing you next time you nest time you find yourself in Albany!

"Do not stay at this hotel"

1
User 03/03/2019

The bathrooms are dirty, the pool area is a freezer and the water is not warm enough for that cold area. They charged me $69 for checking out an hour late on 2 out of the 5 rooms I rented but charged me 69 for 5 rooms. the wifi sucks. The front desk people are rude!! Asked for towels never got any. I ended up checking into the hotel next door.

"Wouldn't Recommend"

1
User 28/02/2019

We stayed at this hotel one other time about a year ago and it wasn't that bad. We were returning home from a roadtrip so we just needed a place to sleep for the night. When we arrived at our room after checking in we noticed that the room across from us was playing their music rather loud. No big deal we figured they would turn it down by 10. 10 came the music was still loud so we thought maybe by 11 they would turn it down. It was still playing unreasonably loud at 11:45. We are talking teenagers riding around in the summer in their sports cars with their windows down loud and that was from our room. We called the front desk to report it, the guy said he would take care of it. A few minutes later we hear him tell the lady in the room that we complained and said her music was too loud and the lady's response stating that it was us. The right thing for the front desk guy to do was to go tell the lady her music was too loud and ask her to turn it down. There was no need for him to tell her who did it. The lady and her friends in the surrounding rooms decided to spend the rest of the night slamming their doors, having loud conversations and giggling outside of our door, knocking on the ladys door and yelling housekeeping, going into the (inside) pool area which states it closes at 9 pm and making noise which echos really loudly. Just to make sure our stay was extra wonderful our bathroom was also loaded with ants. I love Best Western and the Albany area so I'm sad that this hotel is such a disappointment! I will state that when we stayed at this hotel a year ago I'm pretty sure it was a Best Western this time it was called "SureStay by Best Western." I'm not sure what the SureStay means as I've never stayed at one.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
I am very sorry to hear about your experience, this situation should not have occured and I will be addressing this with staff members so that no future guest has this same experience. Please feel free to contact me directly at (518) 458-1000 if you would like to discuss further.

"Should've stayed at Motel 6"

2
User 25/02/2019

I would NOT recommend this hotel. I stayed for 1 night and upon check in the front desk clerk was unable to answer any of my questions. She wasn't helpful and I hoped the room would make up for the service. I paid for a queen size room with 2 queen beds. The room was "the same size as all the other rooms" (meaning a standard double room) and the bathroom was clearly skipped during the last round of cleaning. The only positive was that the bar soap was made with argan oil (great for skin) and the morning clerk was able to answer my questions from the previous night. Overall the hotel suited my needs but I won't be staying there again.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are sorry to hear that your recent visit was not as you expected, we strive very hard to make all of guests happy. Your comments have been shared with our management staff, and we hope to see you again.

"Conveniently located"

4
Edward1976, Rochester, New York 20/02/2019

This place is ok not bad but not great. The price wasn't bad could have been a little cheaper but specifically for a week day night. The 1st time I stayed in a Sure stay. Breakfast was not bad at all. The staff was very friendly and helpful. Plenty of parking.

"Great hotel"

5
User 18/02/2019

Great hotel, nice prices. Nice pool everything was great . Had a slight problem with the keycard 3 times during my stay but the front desk handled it quickly and was very nice about it. Lots of places to eat around the area

"Comfortable and clean"

4
willnotcook, South Glens Falls, New York 30/01/2019

I had a flight cancellation and ended up in Albany overnight. My husband, back home, made me a reservation for me at this Best Western. As I sat in the airport, I looked at the reviews on TripAdvisor, they were not encouraging. However, I had a very pleasant experience. The nice warm courtesy van picked me up at the airport at midnight in a snowstorm. Very friendly staff checked me right in, my room was fresh, clean and comfortable. I didn't make it to breakfast because I slept in, can't comment on that. The common areas aren't luxurious, but it looks like some updating is going on. No complaints from me! Also, bonus, there's a fridge and microwave in the room.

"Nobody knew what to do"

2
User 28/01/2019

The hotel was cold. I was charged an extra $15 and nobody could tell me why. The breakfast was cold The pool area was freezing. I wish I could have went to the hotelBefore I booked it because the pictures made it look perfect!!

"Avoid this hotel, especially in the snow"

2
Companion15656175194, La Verne, California 23/01/2019

Walkways not cleared; had to drag suitcases through knee deep snow and then go up snow covered stairs. Found room unmade from last guest and when housekeeping came to clean she left a dirty rag on the bed when done. Gross. Heater did not work (set for 75, reached 69) and doors & windows not sealed - you feel the cold air coming in. Wanted to change rooms but that meant dragging suitcases in the snow again.

"Great Value"

5
User 15/01/2019

We stayed here a couple of weeks ago. Went swimming in the pool and had a delicious breakfast. The staff was very accommodating and helpful. Even the welcoming cookies when we signed in were delicious!

"Needs major repair"

1
Delly66, New York 13/01/2019

Indoor pool not usable. It was 40 degrees in the pool area with no heat and mold in the shower. No heat in the breakfast room. The only thing good was the shuttle to the airport. If you are picking the hotel for the pool don't go.

"This was a Best Western years back and has seen to have gone down hill a bit."

3
vlcnyc21, Staten Island, New York 13/01/2019

Place was clean, service was slow but nice. No hand grabs in shower so seniors beware, noisy bathroom fan, and Small Bathrooms. Shower hot water slow in coming but it comes in time. Breakfast was limited but nice. Not a bad place to stay but I would not go out of my way to stay there either.

"Dissapointing Experience- Bed Bugs"

1
User 06/01/2019

My mother and I have stayed at this hotel annually for several years and never had any major issues, however our most recent experience was extremely dissapointing and we will surely not ever stay there again. After staying two nights at the hotel we noticed a number of bites on both of our bodies. As it was the middle of winter we knew that it could be mosquito bites we complained to the front desk that we believed we were bitten by bed bugs. We were told that a manager was not on site, but that this would be looked into and we would be contacted. We were not contacted by anyone. We filled out the online survey and received an extremely generic response that did not address the issue we brought up (bed bugs). We have attempted to call and email management to discuss the issue and have not received any response within the past week. Photos Attached.

"group"

4
User 04/01/2019

fine great service great breakfast and nice conference room good restaurants on main rd, clear parking lot, help unloading goods into hotel. Hotel sleeping rooms are fine with plenty hot water, Staff always around to adjust problems.

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