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SureStay Plus Hotel by Best Western Albany Airport, Albany

3.5/5  - basé sur 966 notations.
200 Wolf Road, 12205-1197, Albany, United States - See map
SureStay Plus Hotel by Best Western Albany Airport - Our indoor pool is perfect for swimming laps or taking a quick dip. The SureStay Plus Hotel by Best Western Albany Airport is ideally located in the center of Albany. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Convenience meets affordability at the SureStay Plus Hotel by Best Western Albany Airport, just minutes from Albany International Airport and Times Union Center. Perfect for business and leisure travelers, our Albany hotel on Wolf Road makes it easy to experience everything the area has to offer. While many guests are drawn to our hotel's proximity (two miles) to Albany International Airport and complimentary shuttle from 4:15 am until Midnight, there are many other reasons to choose the Best Western Albany Airport Inn. Bet at the Saratoga Racetrack or catch a game at the Times Union Center. Dine at one of the 40 restaurants within miles of our Albany hotel, or shop at Colonie Center or Crossgate Mall. Enjoy the area's stunning scenery and recreational activities at Lake George, Hudson River Valley, Mohawk River, Cohoes Waterfalls and Saratoga Springs. Located near University at Albany, Siena College, Saint Rose College and the New York State Bar Exam, our Albany hotel is also perfect for students and their visitors. Corporate travelers can make the most of their stay with short commutes to local businesses, including GE, Clough Harbour, IBM and Nano Tech Sematech. With a business center and over 5,500 square feet of conference facilities, our property is perfect for your next Albany meeting or event. The well-appointed rooms at our pet-friendly Albany hotel offer free wireless internet access, refrigerator, microwave, single serve coffee maker, flat screen TV and more. Get a great night's rest at our Albany hotel and wake up to a complimentary deluxe full breakfast buffet. Our property also boasts a sparkling, dome-enclosed, indoor heated pool and fitness center. To experience our clean and spacious accommodations and attentive service, book the SureStay Plus Hotel by Best Western Albany Airport today! Enjoy your stay!

SureStay Plus

Hotel by Best Western Albany Airport

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Free airport shuttle
    Free airport shuttle
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 966 guest reviews
NOTE ISSUED
Excellent
236
Very Good
281
Average
209
Poor
133
Terrible
107
REFER TO NOTICE
Business Business
250
Couples Couples
188
Family Family
327
Friends getaway Friends getaway
65
Solo travel Solo travel
100
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not So Comforting"

2
18/03/2019

If you need to move in the bathroom, this is not the place. You have to straddle the toilet to close the door behind you. The shower never gets hot or relaxing, pressure wise. Only had 2 bath towels for a 4 person room, staying 2 nights. The pool is much smaller than the picture and is lacking a hot tub. The rooms are cleaned moderately, but could be better. I found an old used soda cup under my bed that was super sticky. The walls are thin, as I could hear everything in the hallway and in the room next to me. This was my first stay at this location and my last.

"Always a very pleasant experience"

4
12/03/2019

We have stayed here several times previously and have always been satisfied. There is a swimming pool (Water warm but air cool because it occupies a large, open indoor area) and an ample breakfast which consists of fruit, yogurt, juice, waffles, pancakes, and eggs. The rooms have always been clean and on occasion when we might have forgotten something, they always were happy to oblige with a missing amenity. Wi-fi seemed good.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are so happy to see that you had a pleasant experience at our hotel. Your feedback is invaluable and we will be happy to share it with our staff. We were especially happy that you enjoyed our full hot breakfast and hope to see you again soon. Hope you have a fabulous day!

"Very Convenient Location to Airport"

4
10/03/2019

Accessible Room was clean and spacious. I had problem adjusting heat at a comfortable level. The room was too dry and needed a humidifier.The staff was very helpful. However, breakfast needs to be improved with omelette or boiled eggs and freshly cut fruit. Great place to leave the car for a week.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We appreciate your recent review of our property. We are delighted to hear that the room was clean and sizable. We apologize that the temperature and humidity of the room was uncomfortable. We are surprised to hear that breakfast did not meet your expectations since we do offer fresh fruit and a variety of eggs choices. We hope to see you again to take advantage of our Park and Fly option, which allows you to leave your car during your vacation and have shuttle service to and from the airport. Thank you again for your feedback.

"uhm very low priced.....the bar is nice the food is good but"

2
09/03/2019

I checked in somehow someone didn't get my card info.After I was upstairs in the tub, I get a FRANTIC call about my bar bill demanding a card to pay. I was like what? Then I unplugged my phone due to repeated calls regarding this. Then someone tried to get into my room thru the adjoining door! I went down to PAY for my bill - how the hell did I CHECK IN with no card? (right) Then I was leaving this a.m only to find that they do NOT provide any secured luggage check. NONE - Best Western does not consider this a STANDARD , I asked if all rooms are required to carry mattresses! Ridiculous. Its also VERY COLD in winter. VERY colllld! Donna bartender is great and the chef who worked 3/8/19 with her - Chris? I dont know..great cook! Drinks are low priced. Bar was cold though. (67degrees)

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent review of your stay at our property. We apologize that we did not meet your expectations of the hotel and will use your feedback to make improvements to ensure your next stay will be satisfactory. We are very sorry for the mix up at the desk concerning your credit card. Because you booked through a third party we did not need a credit card to get you into a room, however we should have taken payment information for any additional charges (like the bar) and we apologize for not doing that upon arrival. Unfortunately our property does not offer a secure luggage check area. We are always willing to keep your bags with us behind the desk but understand the security concerns you may have with that option. We are very happy to hear you had a good experience at the bar/restaurant on property and appreciate your patronage. We will let staff know to keep the area warmer for the guests. Thank you again for reviewing the property. Your feedback helps us recognize problem areas and address the situations internally so that we can approve future stays for all guests.

"Scam scam scam!"

1
04/03/2019

I booked 2 rooms threw bookings.com I specially looked for a 5star treatment as I was traveling and needed to me comfortable. I made reservations ahead of time I was advised check in was 4pm check out was 4pm I arrived at the location akia booked me for a room that already had people in it I went back down to the frount desk and waited for assistance as she was busy on the phone a hour later I was able to check in i got rooms 119 and 144 the second time the room had somebody's clothes left behind as it proved to not be cleaned the pool had no towels and the breakfast was cold and very little food (I went down soon after they started serving) at 11 the room key stopped working I went to the frount desk and was advised I was not able to get in the room because check out was at 11 I stated I payed until 4 and tameka told me i would need to pay an additional 69.00$ in order to get my belongings out of the room after insisting I was getting my belongings out of the room I was let in to very quickly pack my stuff and leave I left my daughters light behind witch she needs for sleeping because I was rushed I was not treated in an ethical way and I feel I was robbed I payed 113.00$ for each room and I was not able to stay for the time I payed for and was treated bad I would like a resolution and the time that I was not able to stay that I payed for.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are sorry to hear that your recent visit was not as you expected. Our check in time is 3 pm and our check out time is 11 am, if you received other information through the online company you booked with I am very sorry, we try to provide our guest with all of the information they may need which is why check in and check out times are on the paperwork you sign at check in and also posted in all guest rooms. Please accept our sincere apology for any inconvenience you may have experienced during your stay with us

"Awesome location, friendly staff"

5
04/03/2019

Great place to stay, close to anything you might want to do, shop,dine,entertainment. Staff is helpful and friendly, rooms always clean and in full working order. I travel a lot and this is one of my favorite

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you so much for your positive review of the property! We are pleased that you enjoyed your stay. Thank you for mentioning our great location. As you know already, we are less than 2 miles from 47 restaurants, the mall, and the movie theater. We also appreciate your mention of our staff and our room cleanliness. We take pride in the satisfaction of our guests. We look forward to seeing you next time you nest time you find yourself in Albany!

"Do not stay at this hotel"

1
03/03/2019

The bathrooms are dirty, the pool area is a freezer and the water is not warm enough for that cold area. They charged me $69 for checking out an hour late on 2 out of the 5 rooms I rented but charged me 69 for 5 rooms. the wifi sucks. The front desk people are rude!! Asked for towels never got any. I ended up checking into the hotel next door.

"Wouldn't Recommend"

1
28/02/2019

We stayed at this hotel one other time about a year ago and it wasn't that bad. We were returning home from a roadtrip so we just needed a place to sleep for the night. When we arrived at our room after checking in we noticed that the room across from us was playing their music rather loud. No big deal we figured they would turn it down by 10. 10 came the music was still loud so we thought maybe by 11 they would turn it down. It was still playing unreasonably loud at 11:45. We are talking teenagers riding around in the summer in their sports cars with their windows down loud and that was from our room. We called the front desk to report it, the guy said he would take care of it. A few minutes later we hear him tell the lady in the room that we complained and said her music was too loud and the lady's response stating that it was us. The right thing for the front desk guy to do was to go tell the lady her music was too loud and ask her to turn it down. There was no need for him to tell her who did it. The lady and her friends in the surrounding rooms decided to spend the rest of the night slamming their doors, having loud conversations and giggling outside of our door, knocking on the ladys door and yelling housekeeping, going into the (inside) pool area which states it closes at 9 pm and making noise which echos really loudly. Just to make sure our stay was extra wonderful our bathroom was also loaded with ants. I love Best Western and the Albany area so I'm sad that this hotel is such a disappointment! I will state that when we stayed at this hotel a year ago I'm pretty sure it was a Best Western this time it was called "SureStay by Best Western." I'm not sure what the SureStay means as I've never stayed at one.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
I am very sorry to hear about your experience, this situation should not have occured and I will be addressing this with staff members so that no future guest has this same experience. Please feel free to contact me directly at (518) 458-1000 if you would like to discuss further.

"Should've stayed at Motel 6"

2
25/02/2019

I would NOT recommend this hotel. I stayed for 1 night and upon check in the front desk clerk was unable to answer any of my questions. She wasn't helpful and I hoped the room would make up for the service. I paid for a queen size room with 2 queen beds. The room was "the same size as all the other rooms" (meaning a standard double room) and the bathroom was clearly skipped during the last round of cleaning. The only positive was that the bar soap was made with argan oil (great for skin) and the morning clerk was able to answer my questions from the previous night. Overall the hotel suited my needs but I won't be staying there again.

Laura R, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
We are sorry to hear that your recent visit was not as you expected, we strive very hard to make all of guests happy. Your comments have been shared with our management staff, and we hope to see you again.

"Conveniently located"

4
20/02/2019

This place is ok not bad but not great. The price wasn't bad could have been a little cheaper but specifically for a week day night. The 1st time I stayed in a Sure stay. Breakfast was not bad at all. The staff was very friendly and helpful. Plenty of parking.

"Great hotel"

5
18/02/2019

Great hotel, nice prices. Nice pool everything was great . Had a slight problem with the keycard 3 times during my stay but the front desk handled it quickly and was very nice about it. Lots of places to eat around the area

"Comfortable and clean"

4
30/01/2019

I had a flight cancellation and ended up in Albany overnight. My husband, back home, made me a reservation for me at this Best Western. As I sat in the airport, I looked at the reviews on TripAdvisor, they were not encouraging. However, I had a very pleasant experience. The nice warm courtesy van picked me up at the airport at midnight in a snowstorm. Very friendly staff checked me right in, my room was fresh, clean and comfortable. I didn't make it to breakfast because I slept in, can't comment on that. The common areas aren't luxurious, but it looks like some updating is going on. No complaints from me! Also, bonus, there's a fridge and microwave in the room.

"Nobody knew what to do"

2
28/01/2019

The hotel was cold. I was charged an extra $15 and nobody could tell me why. The breakfast was cold The pool area was freezing. I wish I could have went to the hotelBefore I booked it because the pictures made it look perfect!!

"Avoid this hotel, especially in the snow"

2
23/01/2019

Walkways not cleared; had to drag suitcases through knee deep snow and then go up snow covered stairs. Found room unmade from last guest and when housekeeping came to clean she left a dirty rag on the bed when done. Gross. Heater did not work (set for 75, reached 69) and doors & windows not sealed - you feel the cold air coming in. Wanted to change rooms but that meant dragging suitcases in the snow again.

"Great Value"

5
15/01/2019

We stayed here a couple of weeks ago. Went swimming in the pool and had a delicious breakfast. The staff was very accommodating and helpful. Even the welcoming cookies when we signed in were delicious!

"Needs major repair"

1
13/01/2019

Indoor pool not usable. It was 40 degrees in the pool area with no heat and mold in the shower. No heat in the breakfast room. The only thing good was the shuttle to the airport. If you are picking the hotel for the pool don't go.

"This was a Best Western years back and has seen to have gone down hill a bit."

3
13/01/2019

Place was clean, service was slow but nice. No hand grabs in shower so seniors beware, noisy bathroom fan, and Small Bathrooms. Shower hot water slow in coming but it comes in time. Breakfast was limited but nice. Not a bad place to stay but I would not go out of my way to stay there either.

"Dissapointing Experience- Bed Bugs"

1
06/01/2019

My mother and I have stayed at this hotel annually for several years and never had any major issues, however our most recent experience was extremely dissapointing and we will surely not ever stay there again. After staying two nights at the hotel we noticed a number of bites on both of our bodies. As it was the middle of winter we knew that it could be mosquito bites we complained to the front desk that we believed we were bitten by bed bugs. We were told that a manager was not on site, but that this would be looked into and we would be contacted. We were not contacted by anyone. We filled out the online survey and received an extremely generic response that did not address the issue we brought up (bed bugs). We have attempted to call and email management to discuss the issue and have not received any response within the past week. Photos Attached.

"group"

4
04/01/2019

fine great service great breakfast and nice conference room good restaurants on main rd, clear parking lot, help unloading goods into hotel. Hotel sleeping rooms are fine with plenty hot water, Staff always around to adjust problems.

2.79 19