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Best Western Hotel Airdrie, Airdrie

4.0/5  - basé sur 274 notations.
121 Edmonton Trl SE, T4B 1S2, Airdrie, Canada - See map

Gone are the days when staying near the airport meant there was nothing happening in the neighborhood, since the Best Western Airdrie gives guests access to plenty of adventure. Other hotels in Airdrie strive to provide the kind of service we dish up daily. When searching for hotels in Alberta, there is no need to look any further. Our full service accommodations give you everything you need for a comfortable stay and our location can’t be beat. Our Champions Lounge has 26 vlts and off track betting for all you horse racing fanatics. Our new menu is delectable so you need not go anywhere else to enjoy a meal. Our staff takes the time to ensure you are looked after. Their motto is smiles are free all day. The Best Western Airdrie is a seven minute drive to Cross Iron Mills major shopping center, so shopaholics and those needing to pick up some necessities don’t need to travel far. Of course, we’re also close to Calgary Airport, so frequent flyers can hit the snooze button a few more times when they need to make that early morning flight. Guests are never very far from anything necessary for a stellar vacation. There are many major conventions in Calgary and the Best Western Airdrie puts you within easy reach of a number of attractions. Check out the Pro-Rodeo and tap into your inner cowboy or cowgirl. Annual events draw in travelers from around the country looking for a great deal on luxury accommodations. The Calgary Stampede sports are guaranteed thrills for the whole family. Nearby is a major training facility for all oil companies, and employees deserve a cozy stay at a spacious Airdrie hotel. Don’t forget about our delectable, complimentary breakfast spread. Nothing starts a morning off right than hot waffles, fresh fruits and pastries, cereal, yogurt, eggs, bacon, hash browns and 100% Colombian coffee. Reserve a spacious room at the Best Western Airdrie and leave the rest to us! Enjoy your stay.

Best Western

Hotel Airdrie

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 277 guest reviews
NOTE ISSUED
Excellent
116
Very Good
73
Average
38
Poor
30
Terrible
20
REFER TO NOTICE
Business Business
65
Couples Couples
71
Family Family
80
Friends getaway Friends getaway
27
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Stay"

5
18/07/2018

The staff at the front desk and the breakfast were very kind and helpful. Nonsmoking so that was a big help to us. It is close to Calgary and easy to get on the highway. Lots of places to eat in the area. Breakfast was included and that was great as we could get back on the highway sooner.

Khos B, General Manager at Best Western Airdrie, responded to this review
Thank you for the comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping usto deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great place to stay"

4
14/07/2018

We just stayed at this hotel for three nights. The staff is welcoming and so accommodating. There is water with lemon and orange slices and iced tea available by the front desk all the time which was a nice touch. The rooms are very comfortable and clean, the hallways just smelled smoky for some reason even though all the rooms are non smoking, but this was minor. The breakfast was great and the staff was very on top of making sure there was always fresh food coming and they were very efficient at keeping the tables clean. One morning my kids didn't want to eat and we were in a hurry so we asked for grab and go bags and they gave us one for each of us which was super for our day out. Thank you Best Western Airdrie, we loved our stay!!!

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear eek90 thank you for your visit with us. We will see you again. Khos - GM

"Best Staff Ever!"

5
12/07/2018

Staff were all great people! Sometimes I'll get one good person at a hotel, but every staff member my wife or I spoke with were truly very pleasant to speak with, and went above and beyond expectations. Stephanie was one name my wife remembered as being exceptional.

Khos B, General Manager at Best Western Airdrie, responded to this review
dear Pierce P, thank you for staying with us and thank you for your review. Stephanie is pleased to learn that she was remembered. We will see you soon. Khos

"Not sure i would stay again"

2
08/07/2018

The staff were nice, breakfast was great. The room on the other hand was not so good. It was one of the exterior rooms so people were always out smoking, which I get, and can deal with. When in the room I found 3 beer bottle caps, clumps of hair on towels (not ours), and little pieces of garbage everywhere. The door to get back into the main hotel to use the elevators was inoperable. We ask front desk and they said it must be batteries that need changing in the card scan but still wasn't fixed next day when we left so had to haul all of our luggage and coolers down three flights of stairs. Not easy when travelling with kids and everything we need to bring for them. I would recommend passing if you can, if your in a pinch, it's survivable for a night.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear JD G thank you for your feedback. We will work to improve ourselves. We hope that you would give us a chance again. khos

"Not a place I would recommend to anyone even for business even if there renovating"

2
01/07/2018

The room was ok , A/C worked, bathroom fan is messed up cover over the fan is just dangling just holding by 2 wires, elevator is sketchy and scary I chose to take the stairs. parking lot is a bit run down, I was told today by the front desk clerk that maintenance people plug the drain holes in the upper parking lot with water bottle and plastic bags to prevent from lower parking from flooding. Problem is upper parking lot was full of water on one side, I'm not happy because I had to pull my vehicle forward to load my bags and almost ruined my good pair of good dress shoes.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Remi, thank you for staying with us. We are working to improve our hotel and your feedback is important to us. We hope to see you again. Khos - GM

"Worst hotel I've stayed in, maybe ever."

1
14/06/2018

This hotel is disgusting. It smells bad, the rooms are in very poor shape. Parts of it were under reno, but you can tell this building was smoked in A LOT at some point. The little "casino" downstairs is nasty. Bar area is nasty. The bathroom was OK, the bed was new. The towels were older than old and rough and worn out. For an extra $10 I could have stayed elsewhere but... it had good ratings. How, I have no idea. It's a dump.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest, Thank you for taking time to give us a review. I am sorry that we did not meet your expectation, however we are working to improve our hotel. We are in our last phase of reno. We hope to see you again after reno is done. Khos - GM

"Average Best Western"

3
01/06/2018

This facility is undergoing renos. This building is older than many of its competitors, has narrow hallways, low ceilings and is a bit on the dark side. Staff are very positive, breakfast was better than most and you got a good vibe when leaving. There are electronic one-armed bandits in the lounge if you care for that sort of thing.(I don't)

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest distancewalker, thank you for writing review for our hotel. we are almost finished our reno and we invite you to come to stay again. Khos - GM

"Drive by"

2
28/05/2018

We can not recommend this hotel. The room was small. The furniture was most uncomfortable. The WiFi didn't work but I suspect this was an anomaly. What wasn't expected was that the TV package would be so poor. There was no Fox News channel and no golf channel and that was a given at all other BWers we stayed at while on the road for a month. There was a number of other annoyances but know the breakfast was very good - better than average. Know the parking lot is a little tight so unless there is alternate parking I wouldn't stay here with a trailer.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Traveler, thank you for taking time to give us review. I am sorry that we did not meet your expectations. We will work harder to improve our hotel. Kindly

"Terrible"

1
21/05/2018

The room was old and we found hair in the sheets. The bathroom was so dark you couldn't even see yourself. The pillows sucked and it was hard to find the breakfast room. There is construction going on so front desk is a mess.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest aevans159 Thank you for taking time to give us a review. We apologize for not meeting your expectation. I will address the issues with our staff to correct. It is our final stage of renovation. We hope to see you again after the renovations. Kindly Khos - GM

"Great staff, comfortable room, pleasant stay"

4
12/05/2018

Car troubles led to an unplanned stay in Airdrie. From the call to book the room to the check-in to the checkout, the staff were cheerful, helpful, friendly, and efficient. They even made sure that I got the discount from my Best Western card by looking it up by email since I didn't have the card or number with me. My room was spacious, clean, and comfortable. The breakfast was good, with two egg options (scrambled and omelette), potatoes, and sausages, as well as waffles, cereals, and fruit.

Khos B, General Manager at Best Western Airdrie, responded to this review
Thank you D M We hope to see you again soon Khos - GM

"Bestwestern Airdrie goes the extra mile."

5
08/04/2018

Excellent facility to stay either short term or long. Manager and staff go out of their way to make sure your stay is just like home. Very clean hotel, staff who are always ready to lend a hand and provide you comfort or directions. Rooms are big with all necessities, fridge, microwave, coffee maker, AC, hair dryer, very comfortable beds . Everything is very well maintained. Very very clean, and I am very particular. Continental breakfast with a good variety. Within walking distance to stores, hair salons, restaurants, pharmacies etc. Manager is approachable, friendly and professional and treats his employees with the utmost respect. Customers are number one and staff go out of their way to make sure you are comfortable. Highly recommend this hotel for business, weekend getaway, vacations etc. You will not be disappointed. A 5+ star hotel,

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Suzanne, thank you for your kind and rewarding words. The team members will be very pleased to hear it, as I am. We hope to see you again, soon. Kindly, Khos - GM

"Does the trick"

3
18/03/2018

This hotel is clean. The hot tub does not meet expectations however. The breakfast is good and the main reason we chose this hotel. Staff is friendly. Average hotel with a decent location. Would recommend for a quick stay but probably not a long one.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest, thank you for your feedback and we hope to see you again Khos - GM

"Great Room, Great Sleep, Friendly People"

5
18/03/2018

Enjoyed staying here at the Best Western The staff were very friendly and outgoing The breakfast was very good and lots of it Rooms were very spacious and relaxing And above all the rooms were clean Lots of parking People are what make this location one that will keep me coming back for sure.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear dmcdonnell1509, Thank you for staying with us and thank you for your wonderful review. We hope to see you soon

"The Best Western in Airdrie was great!"

5
11/03/2018

The Best Western in Airdrie let us keep our vehicle for a week in the covered parking lot for free while we caught a flight for a holiday. The taxi to the airport was quick and much cheaper than parking at the "Park and jet" or one of the other options. Another hotel we called was going to charge extra to keep our vehicle. It was especially nice to come back and not to have to shovel snow off the car. An added nice bonus was that TJ used his own vehicle to give us a boost when we found that our battery was dead! We will stay there again!

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Debbie, Thank you for your great review. Please, come and stay with us again, and while you are away we will keep your vehicle for you. Kindly

"Great Stay"

5
06/03/2018

Stayed at Best Western Airdrie. We had a slight issue with the room and without hassle the manager resolved the issue immediately! Had a Great Stay. Was very impressed with the manager Farrah Dawood. Great customer service. Great location, close to the Airport. Definitely coming back.

Khos B, General Manager at Best Western Airdrie, responded to this review
Our team is pleased to hear about your pleasant stay with us. We hope to see you again.

"Bang for the buck!"

5
06/03/2018

Need a nice clean place to say for a good price , look no further. Enjoyed my stay here , friendly staff, great breakfast and the manger (women) was very eager to make my family's stay comfortable..thank you best western airdrie. Will be back

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Tasha, Thank you for choosing to stay with us. We also thank you for giving us a great review. Our hotel welcomes you back at any time. Kindly

"Newly Renovated"

5
01/03/2018

Stayed here on the long weekend and it was amazing. Rooms are really comfy, nothing to complain about! they have a hot breakfast which is perfect and the service was great. Close to restaurants and grocery stores. Very very easy to get to the airport... literally hop on and off from the highway. Best prices, very competitive! totally worth the stay.

Khos B, General Manager at Best Western Airdrie, responded to this review
Thank you for staying with us and I am pleased to know that you had a great stay. Our team members are thanking you for your generous feedback and welcoming you to the hotel at any time. Khos - GM

"Amazing stay"

5
26/02/2018

Had a great stay at the hotel - the staff was friendly and welcoming, the rooms were clean and had recently been renovated. Close by to restaurants and shops in Airdrie. Would highly recommend this hotel.

Farah D, General Manager at Best Western Airdrie, responded to this review
thank you for your support and a wonderful review. We hope to see you again soon. Khos - GM

"Great little home away from home "

5
24/02/2018

Came to visit family and stayed with Best Western Airdrie. I must say that this was one of the best hotels I've stayed at. The service was impeccable and the breakfast was so filling that you needed a nap right after. The lounge they have had such great food that you didn't have to leave the hotel at all. Great job to the team.

Farah D, General Manager at Best Western Airdrie, responded to this review
Dear Farah, thank you for taking time to write us a wonderful review. Our team appreciates for your feedback and hope to see you again. Khos - GM

"Old hotel"

2
10/12/2017

This is an older hotel. It served its purpose for us but there are more options for similar prices that are newer and nicer in the same area. Staff was not the friendliest. I was given different information over the phone than the information I was given at check-in so that was disappointing. Decent breakfast.

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you for staying with us. We are in our last phase of the renovation and we hope to see you again Khos - GM

"3nights"

4
08/12/2017

Friendly staff , a good hot breakfast , cereal. cakes . Scrambled eggs ,sausage etc . We were in the new renovated rooms . Nicely decorated and with big fridge and microwave . New mattresses and the rooms were good value

Farah D, General Manager at Best Western Airdrie, responded to this review
thank you for staying with us. We hope to see you again. Khos - GM

"Room was so hot I had to run the A/C all day/ night. Avoid the restaurant at all costs, terrible food."

2
25/11/2017

Room was so hot had to run A/C all day and night in November. AVOID the restaurant at all costs, absolutely the worst pub food I've ever eaten. Paid $ 30 for one meal and one to go. I realized later they only never even finished making the second meal and gave it to me to take any way b

"Quick Trip"

4
12/11/2017

The hotel was very clean and conveniently located and easy to find. There wasn't someone at the front desk when we first arrived but she showed up within 5 min from a break. The room was clean and well appointed the beds were very comfortable. We did find the room too warm and no way to turn the heat down. A hot breakfast was included with a waffle station , the cutlery was plastic which was a bit of a surprise. I stayed here a second time a couple of weeks later and didn't bother with the breakfast and made sure I opened a window overnight to make the room a little more comfortable even though the temperature went down to -1 .

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Mitchelle, thank you for taking time to review our hotel. I am glad you enjoyed your stay with us. We are working hard to improve our guest comfort and have corrected our heating issue. We hope to see you soon. Khos - GM

"Renovations under way"

2
29/10/2017

Although the hotel says non smoking each time we came or left we had to walk through plumes of cigarette smoke at main entrance. Ashtrays and smoking area should be moved away from the guest entrance. Much to our surprise the room beside us was being renovated, coming for rest and relaxation was pointless with the work starting at 8 am next to us. The paint smell and noise of the machines was not something I expected when paying to stay at a hotel. Our room was recently renovated and was basic but clean. Complimentary breakfast was also basic. Next time I would stay elsewhere.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest, thank you for taking time to write feedback for us. Sorry for the inconvenience you have experienced during your stay. We are in our final phase our renovation and we hope that you will give us another chance. Kindly Khos - GM

"Great value -"

5
21/10/2017

Enjoyed our stay at Best Western Airdrie. The price of the rooms were amazing compared to others in the area and what we received was better than the price we paid. The rooms were clean and met our needs. The breakfast was very good, the bacon was really great quality and things were fresh and restocked as needed. The breakfast area had lots of seats. Stayed over prior to going to cross iron mills for shopping so the location was ideal for this 10 mins away. Also multiple fast food options close by - handy for late evening arrivals.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Traveller, thank you for giving us feedback. We are pleased to hear that you had an enjoyable stay with us. We hope to see you soon. Kindly Khos - GM

"A Good Place To Stay"

5
21/10/2017

Upon arrival we were warmly greeted by Tara and she was extremely helpful in answering any of our questions. The bed was comfortable and the room has been refurbished. The hot tub in the basement was great and very relaxing.

Khos B, General Manager at Best Western Airdrie, responded to this review
Dear Guest, thank you for your warm words of praising of the hotel. It is nice to hear that you had a comfortable stay with us. we hope to see you soon Khos - GM

"Best western Airdrie"

4
03/10/2017

The Best Western Airdrie is an excellent hotel close to the Calgary Airport but not in a big city. The staff are welcoming to me and my dog. The neighbourhood is pleasant for walking my dog, and all services are close by. A good place to stay near Calgary!

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you very much for your lovely review. I am so pleased that my guest ambassadors were able to make your stay for you and your fur baby enjoyable. We understand that your pets are like your children so we were happy to accommodate you. We hope that you visit us again soon.

"Below BW quality standard"

2
24/09/2017

Stayed overnight on expedia points. Never got a free upgrade and the hotel was about 1/2 full-lm a Platinum BW member. Hotel rooms were being upgraded-the room we had was upgraded-the poorest quality of upgrades l ever seen-too many to list. The breakfast buffet advertised was far from the standard BW buffet l've had at other BW's and I stay at BW's 95% of the time. Lots of other good hotels in the area for the same amount of money-cant see this one lasting if they don't improve what l just mentioned.

Farah D, General Manager at Best Western Airdrie, responded to this review
Mr Manchur, I apologize on behalf of my team, for you not enjoying your stay. The complete third floor is out of service due to the fact that we are under going a huge renovation to all the guest rooms and so I did not have any suites to upgrade you to as it is based on availability and all the suites on the second floor were occupied by families that had multiple people staying. I hope that you reconsider staying with us once the renovations are complete and we would love your feedback as well. Please feel free to contact me directly if you have any further questions or concerns.

"Bestwestern Airdrie"

5
23/09/2017

Rooms were clean. I loved the size of the king suite. Was nice to have a balcony attached to the room. Breakfast was so so and coffee was pretty weak. Attentive and helpful staff. Would say very good value for the price

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you for your review I am glad that your stay was comfortable. I apologize that you found our coffee weak even though we serve a medium dark roast colombian coffee and some people find it too strong as well. Its tough to have all strengths of beans. We look forward to having you stay with us again.

"Disappointed"

3
22/09/2017

The is a very average Best Western, and we were very disappointed with the quality of the hotel and the food. It was in a convenient location, but it's in need of renovations and their breakfast was cold and the fruit was spoiled.

Farah D, General Manager at Best Western Airdrie, responded to this review
I aplogize for you not enjoying your stay with us. we are currently going through a renovation now and we look foward to you statying with us again once everything is complete. We understand that the needs of our guests has changed over the past few years and that is why we have decided to change a few things. We hope that you give us another chance to make it right for you, so please visit us once the renovations are complete.

"an totally awful experience"

1
21/09/2017

our stay was horrible right from the get-go.starting with central booking ,arrival deplorable room etc etc furniture needs replacing-very soiled,carpets horribly stained from red wine so they told us,who knows?Lighting very poorespecially in bathroom.

Farah D, General Manager at Best Western Airdrie, responded to this review
Ms Victoria, On behalf of my team I would like to apologize for any inconvenience during your stay. The guest prior to you had spilled red wine on the carpet and did not advise us and so we tried our best to shampoo it prior to your arrival. We wanted to move you however, you seemed comfortable where you were. Unfortunately all our other suites were occupied throughout the weekend. I hope that the gift card we gave you will come in handy on your next travels. Should you have any further questions or concerns please feel free to contact me directly.

"Not Enough Superlatives"

5
20/09/2017

Every time I stay here I am amazed that I'm actually getting five star service in Airdrie, Alberta! The rooms are always spotless, and I'm picky, and the staff are all friendly, attentive, extremely competent and always have a smile for you. They are currently undergoing renovations which ups the appearance but the staff make the experience. Obviously very well trained and managed. Stay with confidence!

Farah D, General Manager at Best Western Airdrie, responded to this review
Ms Wanda, You are truly amazing and I look forward to always seeing your group come in. We thank you from the bottom of our hearts for the confidence you have in us and we will continue to exceed our guests expectations. You have a great soul and we wish you so much joy. See you in December!!!!

"Great hotel"

5
16/09/2017

Excellent value. Friendly staff. Breakfast was tasty. Superb price for what you get! We would definitely stay here again. The elevators were quick. There is an attached lounge and bar with a varied menu.

Farah D, General Manager at Best Western Airdrie, responded to this review
Mary thank you so very much for the lovely review. I am thrilled that your stay was comfortable. We know that we are not the newest hotel in Airdrie, but we pride ourselves with the service levels. We are looking forward to seeing you again soon.

"Hotel under renovation and unhelpful staff. Did not get what we booked."

2
04/09/2017

Booked a balcony room and when arrived we did not get a balcony room. We were told the reason was that we booked online and the front desk was not made aware of the request. They had no rooms available. I believe we were lied to as we checked in shortly after 3 pm. The hotel is being renovated and the quality if workmanship in the bathroom was poor. The caulking around the tub and fixtures was missing. The bathroom lightswitches were hidden behind the towels. Not much care and attention was paid to the details of the renos. The bed was comfortable, but needed more pillows. We did not contact staff for more after the poor response we got about the balcony room not being available.

Farah D, Front Office Manager at Best Western Airdrie, responded to this review
On behalf of our team here at the Best Western Airdrie, I would like to apologize for the innconvience that may have caused you. Unfortunately, we were sold out on Saturday and didn't have any other balcony rooms available. As per booking, we didn't receive any special request for the online booking, thanks again for bringing this to our attention. We do hope you stay with us again. We are currently in the middle of renovationS to make your stay a better one. Thanks again for choosing to stay at Best Western Airdrie. Should you require any more information please hesitate to contact us. Sincerely Gary Beckford

"Great place to stay"

4
03/09/2017

Great place to stay. Rooms are being renovated. Friendly staff and clean rooms. Great value especially compared to staying in Calgary. Close to cross iron mall and about 20 minutes to the zoo! I would recommend this hotel.

Farah D, General Manager at Best Western Airdrie, responded to this review
Shawna, Thank you so much for the wonderful review. I appreciate you taking the time to give us a shout out. With renovations come some growing pains but I am happy that you enjoyed your stay with us. Our guest ambassadors are trained to ensure that you are taken care of and I will be sure to pass on your kind words to the team. We look forward to your next visit.

"Small room"

3
27/08/2017

The front desk staff are awesome !!! Clean room. Stayed on the second floor with balcony, no screen in the doors of any rooms that I could see ,also I think anyone can easily climb over each room divider on the balcony side....this was the smallest room I have ever stay in for a bestwestern hotel. The Jacuzzi is in the basement ,pretty basic not very strong Jets ,popped in to the casino found that was dark and dingy .....over all not impressed, don't think I'd stay here again

Farah D, General Manager at Best Western Airdrie, responded to this review
Good Day, I am so sorry that you did not enjoy your stay with us. The rooms on the motel side are a little smaller than the ones in the hotel tower. Unfortunately, we were busy and could not move you inside. We are in the middle of renovating the property and with that comes some growing pains. I hope that once we have finished, you will give us another chance to make it up to you and we welcome your feedback. Please feel free to contact me directly should you have any further questions or concerns.

"Mixed review"

3
23/08/2017

The hotel was good. It is undergoing renovations in the rooms. I could not recommend this hotel for motorcyclists as the parking lot was full of gravel from the potholes and was very slippery. as I was backing my motorcycle out of the parking stall my foot slipped and my bike went down. They need to resurface the parking lot ASAP

Farah D, General Manager at Best Western Airdrie, responded to this review
Hi Richard, It was a pleasure meeting you and I am glad that you acknowledge that we are upgrading the hotel. I am truly sorry that you had an incident with your bike and I will definitely be re-paving the parking lot as soon as the major changes have been done. I hope that once everthing is completed, that you will give us another chance to make it up to you. please feel free to reach out to me directly at (403)948-3838. Farah Dawood General Manager.

"Needs to be updated"

2
20/08/2017

Air conditioner dated and noisy......stains on the carpets TV quite small and nothing fancy or wow factor about this hotel. Staff are great and helpful however the price shouldn't be over 85.00 per night since this hotel shows it's age.

Farah D, General Manager at Best Western Airdrie, responded to this review
On Behalf of my team, I would like to apologize for the issues you may have experienced at our hotel. We are in the process of a renovation and we are changing all the AC units as well as full gut of the rooms to include new carpet and furniture. The room that you were in hadn't been done yet as with renovations, we are going through some growing pains. We hope that you give us another opportunity to make it up to you once everything is completed as we value your opinion. Should you have any further questions or concerns, please feel free to contact me directly. Farah Dawood General Manager

"First stay here..."

3
20/08/2017

I usually stay at the BW Airpirt Inn but checked out headed to Edmonton then had to unexpectedly stay another night and my usual stay was booked... so i came here. It is under remodeling now anf a much older property. First off i want to say the staff was FIRST CLASS. The breakfast was way better than most and bed was comfortable. Now the problem is this hotel was priced HIGHER than the PLUS im in now and the room is NOT equal to the cost. It was clean but this should be a 85.00 CAD per night room. Id give it another shot at 85 but NOT 130!

Farah D, General Manager at Best Western Airdrie, responded to this review
Good Afternoon John, It was a pleasure meeting you this weekend. I am glad that you got some rest when you were here and thank you for acknowledging that we are trying to make the hotel better by renovating the entire property. I apologize if you found the rate too high, however, due to high occupancy this summer, rates tend to be high everywhere. I hope that you reconsider staying with us again and please contact me directly and we can offer you a corporate rate. I am happy that you had a chance to experience our full hot breakfast buffet as we do offer a big variety for those of you who have to travel.

"Ok stay"

3
17/08/2017

We found the hotel fine using our phone GPS. Check in went smooth. Our room was ok although there seemed to be a loud bass sound you could hear in the bathroom. We just left the fan on. The bathroom door did not shut properly nor did it lock. The bath is not a soaker tub as there is no slant in the back. I was wanting a nice bath after driving all day, but I couldn't have one here. The beds were fine, and the window overlooked the dirty alley. At least it is near a fabulous Vietnamese restaurant where we went for supper - we would not have found it otherwise. The breakfast was great and checkout was great as I was just sent a receipt by email. It is not a fancy place by any stretch of the imagination, but it was fine for us.

Farah D, General Manager at Best Western Airdrie, responded to this review
On behalf of my team, I would like to take this opportunity to thank you for staying with us. I apologize that we did not have amenities that you were lookng for, however I am glad that you enjoyed the breakfast as it is the most important meal of the day especially of you are traveling long distances. We hope that you will visit us agan soon.

"The Best Service"

5
14/08/2017

I wish I had all the employees names from the front desk supervisor Gary to the cleaning lady that kept asking me if me and my kids were happy and the room had enough towels and blankets. They were all amazing I've stayed in Best Western every chance I had but never had service like this. It started from the General Manager all they way down to the cleaning lady and kitchen staff. I just hope every Best Western would come and learn this great customer service.

Farah D, General Manager at Best Western Airdrie, responded to this review
Ms. Fatimah, I am so truly happy that we could make your trip with the kids extra special. It's tough when you are so busy that we forget to take time for your families. I want to say thank you very very much for acknowledging my guest ambassadors as they work tirelessly to ensure that you are comfortable. Should you ever need assistance please feel free to reach out to me directly

"staff friendliness"

5
12/08/2017

The staff was very accommodating to us. They changed our room when we requested one with an exterior door. They also apologized when the elevator wasn't working in the morning. Although the room was small, it included all of the amenities that we required.

"Below average"

2
08/08/2017

This isn't the greatest BW but we couldn't find much else with short notice and a long weekend. The hotel was in the midst of a reno so the lobby was full of boxes our room was missing a chair table? something to sit on. The elevator sounded rrrreally bad and on check out day it was out of order....what a surprise :0). sooo we had to haul our luggage down the stairs. TV is quite small room overlooked an alley...it's just an old place the only saving grace was the included breakfast bacon and eggs etc.

Farah D, General Manager at Best Western Airdrie, responded to this review
I want to take this opportunity to apologize for any issues you may have had during your stay. With renovations come some growing pains and the seating that we ordered has been delayed from the manufacturer. We are working as quickly and as diligently as possible to have everything completed. We appreciate you staying with us as we hope that you will give us a chance to make it up to you once the renovations are completed.

"Excellent Stay"

5
05/08/2017

We have stayed here several times. Each time, we have been treated with courtesy , friendliness and respect. Staff is cheerful and helpful. The rooms have always been comfortable, quiet and immaculately clean. We travel through the area several times per year, and this is always our hotel of choice.

Farah D, General Manager at Best Western Airdrie, responded to this review
Mr and Mrs Proudlove and Ross Thank you for always choosing to stay with us on your travels. I am so sorry to hear that Ross injured his leg and we pray for a speedy recovery for him. It was sad not to see him visit with us. I apologise that I did not have a chance to meet up with this this time around. We look forward to seeing you again soon.

"Great location for short or long term stay"

5
04/08/2017

Stayed one night while on way to BC. Our room was upgraded and staff was excellent. This is an older hotel that ahs been renovated and they have done a good job. There is a lounge and restaurant right on site so one does not have to go out.

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you very much for the wonderful review. I am thrilled that our team was able to make your stay comfortable while you relaxed. We are definitely in the process of upgrading the hotel so we appreciate your encouragement with our efforts. We look forward to seeing you again soon

"Dive with VLTS dirty"

2
03/08/2017

Not clean. Stay away , bathrooms not clean. This place is a dive with a big room of vlt slot machines downstairs skid row. Stay anywhere but here in airdrie. Not worth anything. Terrible old dated run down.

Farah D, General Manager at Best Western Airdrie, responded to this review
Colin, I am so truly sorry that you felt uncomfortable with your stay. We are in the process of renovating the entire hotel and it does come with some growing pains. However, we would like to make it up to you once everything has been completed so please call me directly should you have any further questions or concerns. Farah Dawood General Manager (403)948-3838

"Good Value."

4
03/08/2017

Good Value. Was very satisfied. Was up graded to a suite? The Hotel was very hard to locate. Needs better signage on highway to direct to hotel. Overall experience was very good once we found where you were located.

Farah D, General Manager at Best Western Airdrie, responded to this review
Hi Chris Thank you for the review. We appreciate your kind words. We will be changing our signage pretty soon actually so that should help direct people as well. I am truly happy that our guest ambassadors went out of their way to make your stay enjoyable. We look forward to seeing you soon.

"Clean, specious and quiet"

4
26/07/2017

Everything lives up to BW standard. Standard room lay out, large washroom, clean bedsheets and towels. The air con is a bit outdated and loud, but provide sufficient cold air. I can tell that the bathroom tub tile wall was renovated, but in a "cheap" way. Doesn't look good but I guess it does the job? FYI - We stayed on 3rd floor in a room with 2 queen bed

Farah D, General Manager at Best Western Airdrie, responded to this review
Good aternoon Cindy, Thank you so very much for the lovely comments. The hotel is under going some renovations and there are some growing pains that come with it. The third floor that you stayed on has not been completed yet and we are working as fast as we can to make sure that everything is done properly. The AC units are also being replaced as we understand that they need to be. I apologize for any inconvenience this may have caused you but I am hoping that you will visit us once everything is completed and give us your opinion on how we did. Should you have any further questions or concerns, please feel free to reach out to me directly. Farah Dawood General Manager

"Very average"

3
24/07/2017

This is a tired old hotel. The staff are very pleasant, but this hotel really does need an upgrade. We saw that they were doing some renovations, but can not be sure when it will be completely finished. You may want to wait until the reno's are done before trying it.

Farah D, Front Office Manager at Best Western Airdrie, responded to this review
Thanks for taking the time out to give us a review.On the behalf of the entire Best Western Airdrie team, we do apologize for not for not exceeding your expectations. I hope you can bare with as we are currently in the middle of renovation to a Best Western Plus to make your stay a better one. Should you require any more questions, please don't hesitate to contact us. Sincerely Gary Beckford Front of office supervisor

"Airdie - Best Western"

4
23/07/2017

Get deal. Great staff. Although my bed was like sleeping on a rock formation. A little to hard for my liking. This hotel is in the mist of a major renovation. Be prepared. This hotel is really starting to show it's age.

Farah D, General Manager at Best Western Airdrie, responded to this review
Hello James, Thank you for staying with us and I am happy that my guest ambassadors took care of you. I am sorry that the bed wasn't to your liking and the next time that you are here we can put a memory foam on it for you. The renovations do come with some growing pains and once everything is complete, I am sure you will be happy with what we are trying to accomplish. We look forward to your next visit, and if there is anything that I can helo you with, please feel free to contact me directly. Farah Dawood General Manager

"will only be better"

4
16/07/2017

a hotel in an upgrading situation with new installations in rooms hallways. a great breakfast to get your on your way a staff that is caring at the desk with a great staff, especially in the bar. would recommend this place to most any traveler.

Farah D, General Manager at Best Western Airdrie, responded to this review
Walter, thank you so very much for the great review. We appreciate you noticing all the new changes that are being done to upgrade the hotel. We will be converting to a BW Plus and we hope that you visit us again and give us your feedback. My staff are a great team and truly care about our guests so I will pass on the great feedback. Should you require any further information or assistance, please feel free to contact me directly. Farah Dawood General Manager

"Tired hotel with great staff keeping it going."

3
08/07/2017

Wanted very much to like the hotel, but it is a tired hotel in need of an update with very friendly, helpful staff keeping it going. Room was comfortable and breakfast very good. Elevator was out during overnight stay and we were on the 3rd floor. To compensate, staff offered to assist with luggage to our room. That said, would stay here again.

Farah D, General Manager at Best Western Airdrie, responded to this review
I am so very sorry that the elevator was out of service during your stay with us. A technician was dispatched but due to the long weekend, we were at their mercy as to when they would have shown up. It has since been fixed and we are in the process of upgrading the entire property but renovating everything. I am happy that our guest ambassadors were able to help you with your luggage and make it comfortable for you.We hope that you visit us again to see the completed renovations.

"Good quality for the price"

4
08/07/2017

Nice room with comfortable bed. Professional staff.Being so close to Calgary I suspect many people might pass it by, but there is good value for the price here and the hotel is a s good as any Best Western you'll find anywhere.

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you so much for leaving us such a great review. I am thrilled that you enjoyed your stay with us and I am very happy to hear that my guest ambassadors took great care of you. We look forward to having you visit us again.

"poor hotel"

2
05/07/2017

This hotel looks like it was a run down dump that BW just threw some paint at it to make it look good. They fell short by far. Holes in the wall around the Air Conditioner, In room internet doesn't work, fixtures fell off the wall VERY POOR

Farah D, General Manager at Best Western Airdrie, responded to this review
Hi Steve, On behalf of my team, I would like to sincerely apologise for any inconvenience you experienced during your stay. We are in the process of doing some major renovations at the hotel and we just installed all new AC units and we are waiting on the contractors to finish filling in the gaps. We are upgrading to a Best Western Plus and I am hoping that you will give us another chance to see how we have done. We are trying to make this transition as easy as possible for our guests, so again I do apologize. Farah Dawood General Manager

"Excellent Night Stay - Cheap and Perfect"

5
29/06/2017

The hotel was wonderful. The staff was super friendly and the room was excellent. Super soft bed and pillows and very quiet. The room was very cheap in comparison to other hotels we stayed at over the course of the Road Trip. We stayed here very briefly while passing through Calgary. The hotel was very pet friendly and the room was very clean. Great place if you have a Pet

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you, Scott, for the warm regards. My team is trying diligently to make the hotel extremely comfortable for you while we are undergoing renovations. My guest ambassadors really are the backbone of the hotel as they love what they do. Our beds are the pillow top executive mattresses and we change them every few years so that they maintain their optimisation. We also know how hard it is to travel without your fur babies so I am so happy that we could accommodate you. Should you have any other questions or concerns please feel free to reach out to me directly. Farah Dawood General Manager

"Good location....good service"

3
26/06/2017

Are room was located at the end of a hall...although construction was going on it was quiet...paint smell and dust in area. Good continental breakfast access to eating area was through the bar video lottery terminal area decrepit....lounge

Farah D, General Manager at Best Western Airdrie, responded to this review
Captain Victoria We appreciate you taking the time to review our hotel. I am glad that the renovations did not bother you much. The renovations are an ongoing process however once they are completed it will be amazing. We look forward to you visiting us once they are all complete.

"Good place to stay"

3
26/06/2017

Renovations are in progress but completely not bothersome to guests. Excellent customer service. Good location. Breakfast was BW norm and good as always. Would definitely stay again when passing through.

Farah D, General Manager at Best Western Airdrie, responded to this review
Reva, Thank you so much for the kind words. We appreciate you staying with us and I am so glad that the construction did not bother you. Our crew knows to keep it clean and quiet. I am so truly happy that all my guest ambassadors made you feel comfortable as they treat you as if you are coming home. Have a spectacular summer and we look forward to seeing you again. Farah Dawood General Manager.

"last minute decission"

4
18/06/2017

Arrived late at night due to a delayed flight. Greeted by a pleasant clerk despite the hour. Room had a blocked sink and room clerk provided us with another room without delay. The hotel appears to be under renovations and once finished should be a very nice place to stay

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you so much for visiting us. I do apologize on behalf of my team that you had issues with your room. My guest ambassadors are trained to listen to issues and resolve them right away and ensure that you are as comfortable as can be when you are with us. We are going through a major renovation as we know that times are changing and our guests are looking for something new and different. Having said that, I would like to inform you that we will be upgrading to a Best Western Plus and our amenities will be upgraded as well. We look forward to you visiting us again once everything is completed because we would like your opinion of how we did. Should you have any further questions or concerns, please feel free to reach out to me directly. Farah Dawood General Manager.

"Clean but showing it's age"

3
18/06/2017

The location off highway 2 provides perfect access to everything in the area. Service is friendly but amenities are scarce. Breakfast was good ! Surprised to see off track betting in the lounge and I think I got a glimpse of slots. The stay was comfortable but I could not get over the tired appearance. We'll be back in the area but will probably stay at that brand new place just up the road.

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you so very much for staying with us. I want to take this opportunity to let you know that we are under renovations at the moment and we will be upgrading to a Best Western Plus as of the end of this year. We are doing a complete inside rebuild as well as all new furniture and new amenities. We would like for you to visit us when they renovations are complete as we would welcome your opinion on how we did. In the meantime, should you require any further assistance, please feel free to reach out to me. Farah Dawood General Manaeger

"Great place to stay"

5
04/06/2017

Close to Calgary and the mountains without the hustle of the big city. Great staff , good breakfast included. Will definitely stay here again and recommend to everyone I know. Great value for the money

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you so very much for the kind words. I am truly happy that my staff made you feel comfortable as they are an amazing team. I want to say how much we appreciate you and spreading the great news. Should you need anything please feel free to reach out to us and we will do whatever we can to accomodate you.

"Nice place ...Great Pillows"

5
17/05/2017

The staff are very nice and helpful with any concerns you may have . They even will pack you a little grab bag if you didnt have time to eat before you leave . I really liked the pillows and sheets on the bed s. There was no freezer in fridge in my room but staff was more then happy to putmy freezer bags into a freezer for me . I have not stayed in any hotel besides this place and see no need to change .

"Recommend"

4
16/05/2017

Rooms were clean and newly renovated. Service was excellent. Supper in the lounge was great. Renovations going on but did not effect us. Check in and out was quick and efficient. Would recommend this hotel. Price much better then in Calgary

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you Elaine for the amazing recommendation. We are so happy that your stay went well. We are always taking into consideration that our guests needs are our priority hence the reason we are upgrading the Hotel to a Best Western Plus. We acknowledge the need for convenience and we are ecstatic that you had a great experience in our lounge. The staff recognize that the guest experience comes first and they follow our motto of superior customer care every time everywhere. We look forward to having you visit us again soon. Farah Dawood General Manager

"Let me count the ways"

2
14/05/2017

We picked this hotel because it was relatively close to the airport and the photos showed outside room entrances (dog owners know). Imagine our surprise when we got there to see all the outside rooms were hidden behind giant garbage bins. So they are 'renovating' a Best Western one-star to what they imagine will be a Comfort Inn Suites, but really, its too late for this old, weary, dated, smelly hotel. You can't polish a turd. so here is a list for those still reading: - Initially, we asked the gentleman manning the front desk where there might be a dog park, and he returned one of those 'Faulty Towers' grins - he either had no clue or his english was so bad that he didn't understand. We figured the former. He said there was a strip in the front - which was literally a 2 foot strip of grass in front of the main drag. - we were dragging a U-Haul and there was no parking anywhere that we could see - just an underground parking area with some elevated parking above it, with a steep incline. Ain't going to happen - gentleman at front just repeated the Faulty Towers grin. - So we were put on the second floor. One tiny, tiny, noisy elevator that threatened to die every time we used it - just big enough for their trolley. The corridor was no better - narrow and dark, with the nasty old carpets covered with plastic, because most of the rooms were getting replastered with texture. Yum. - the room was no better. cramped, filthy windows, drywall patches on the walls, - one can forgive some of this stuff, and the front staff did their best, but really - it appears someone bought this thing and is doing a nickel and dime reno job on an old beater. But the absolute kicker is the 'lounge' - where at the front entrance, highlighted by a spotlight, is a painting of a chimpanzee smoking a cigar. What century are we in? Tacky, tasteless and vaguely racist.

Farah D, General Manager at Best Western Airdrie, responded to this review
Mr Peter, On behalf of my team and ownership, I would like to apologize for any inconvenience you experienced at our Hotel. Renovating a property is very time consuming and messy but we are doing everything we can to minimize the interruption of your stay. We understand that we need to kick it up a notch in upgrading the look of it. That is why we are becoming a Best Western Plus and upgrading all of our rooms with new furniture, carpets, washrooms etc. We are also redoing the entire lobby to meet our guests satisfaction. Please give us an opportunity to make it up to you as we do value your opinion. There is also a huge parking lot in the back of the hotel that would have accommodated your uhual. As for the guest ambassador the checked you in, we have retrained him in answering your questions in regards to sites in Airdrie that a guest with a dog would need. Thank you for being frank with us and we will continue to work hard at ensuring that every guest's stay is memorable. Best Regards Farah Dawood General Manager

"Very Pet Friendly !!!"

4
01/05/2017

We stayed for the month of April 2017. The staff we met (Gary, TJ, Amy and Collette) were all so pleasant and kind and assisted us with whatever we needed. Some rooms are being renovated but the noise and disruption were kept to a minimum during our stay. Hot breakfast each morning was tasty and convenient - good start to the day. Super comfy beds. We got bumped up to a higher floor so we could enjoy the mountain views (#328) during our stay. The manager, Farah, and all the staff were all so kind and friendly from day 1 to day 30. Lots of room for RV parking in the back. What puts this Hotel as one of the best for us is how they all loved our little dog, Bruzer. Thankyou...you made us all feel like family. If in the area, we will definitely return.

Farah D, General Manager at Best Western Airdrie, responded to this review
Dearest Corinne, Brad and Bruzer, The hotel sure is quiet without my little mascot in the lobby. We are so truly grateful for the wonderful review. It was such a pleasure having you stay with us for the past month. Its so weird not having you visit us during the day. We want to wish you al the best and if there is anything that we can do to help, please feel free to reach out. Give bruzer a hug from all of us here at the BW Airdrie.

"Dated/ Worn out hotel"

3
28/04/2017

We always stay at Best Western Hotels. This hotel is old, tired in need of a good renovation. Our room had unfinished drywall on one wall, missing a desk,couch,and only one chair. Pubic hair in sink and bathroom not from Us, uncomfortable pillows, the whirlpool in basement jets are broken, I had a shower there was no rubber matt in tub I slipped and fell out of tub bruised My side. I mentioned this to front desk He gave Me a $50 gift card. Which was nice as it was a accident. Breakfast stops at 9:30 We missed out. Elevator is dated bounces when You are in. The hotel is clean but worn out Disappointed for Best Western.

Farah D, General Manager at Best Western Airdrie, responded to this review
Mr Zenwick I am so very sorry that you had a bad stay with us. I apologize for my team falling short on not ensuring that your room was not up to your standards. With your input, we can make the changes that you feel are necessary for an enjoyable stay. We do have bath mats that you may request the next time you are here so I do apologize for your incident. Enjoy the gift card we gave you and you can also use that at any Best Western world wide.

"Second visit and we will be back"

5
20/04/2017

This was our second time staying here, the staff are wonderful! Every single person working here is smiles and friendly, Gary at check in makes you feel so welcome. Super clean hotel and rooms! The room was so comfy and The breakfast is great too. I can't think of a single thing we were unhappy with! Stay here, you will be glad you did! Thank you to the staff, we had a great stay over Easter!

Farah D, General Manager at Best Western Airdrie, responded to this review
Hi Ken, Thank you so much for recognizing the hard work that our team does. Gary is an amazing ambassador who truly loves what he does. We truly enjoyed you having stay with us and we look forward to seeing you again soon. Farah Dawood General Manager

"Excellent Experience!"

5
14/04/2017

From check in to check out! Clean hotel and rooms.Staff were pleasant and helpful. The hot tub was great, nice and quiet. The complimentary breakfast was beyond what was expected. Food was hot and fresh and constantly stocked. The breakfast room was clean and spacious.

Farah D, General Manager at Best Western Airdrie, responded to this review
I want to take this opportunity to say thank you on behalf of my team for the great review. We work very hard to make sure that your stay is comfortable and enjoyable. They say that breakfast is the most important meal of the day, so we ensure that you have enough to choose from to fill your self up with. We also understand that some guests do have gluten and celiac issues and that is why we offer gluten free cereal, bread, milk, egg whites and bacon. We hope that you will visit us again soon. Farah Dawood General Manager.

"Great stay away from home!"

5
06/04/2017

The staff go out of there way to ensure you have a great experience at this Best Western! There are lots of hotel choices but the quality of people working there really make your stay exceptional. I recommend Airdrie's Best Western when I have guests coming from out of town.

Farah D, General Manager at Best Western Airdrie, responded to this review
Thank you so much for your kind words. I truly appreciate it. Our staff go out of their way to ensure that your stay is comfortable. Should you require any further assistance, please feel free to reach out to us. Farah Dawood General Manager

"Consistently Awesome!"

5
13/03/2017

Ok. The hotel is extremely clean, the rooms are extremely clean, the prices are good and the breakfast is great. But what makes this place special are the staff. From the housekeeping staff to the front desk staff to the bar staff and right up to the manager. Every single person I encounter here goes out of their ways to make certain you are having the best stay ever. After four separate weekend visits this past year, I have yet to find anything negative to say. Stay here. You won't regret it!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Ms Wanda, thank you so much for endorsing my team and our hotel. We are so very happy that you consistently enjoy your stay with us. I am very proud of the hard work my team does and when guests like you recognize it, we take it in stride. I look forward to seeing you again. Farah Dawood General Manager

"Stop over on the way to the mountains"

5
20/02/2017

After having an absolutely terrible experience with the Best Western in Canmore (possibly the worst customer service I have ever experienced) we were looking for somewhere to stay to break up the drive from Saskatoon to Radium. I was very hesitant to try another Best Western but I am so glad we did! The general manager (Farah I think was his name) made us feel so welcome. When he heard about our experience with the Canmore location he upgraded our room for free, and when we went to check out he had even given us a discount! Farah and his staff were so kind and accommodating, the bed was comfortable, the room was clean, and breakfast was good. I couldn't have asked for a better stay. We drive out to the mountains for a holiday annually so we know where we will be staying along the way from now on. Thank you so much for making our holiday just that much better!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
You truly made my day!! Thank you so much for recognizing my staff and letting me know that all our hard work is worth it. I am truly blessed to have an amazing team and for me its not a job, its a passion and to see that we could change your mind about Best Westerns then my work is done. Best Western's motto is to provide superior customer care and I apologize again for your experience in Canmore.

"Value-Packed Hotel in Airdrie, AB"

4
20/02/2017

Excellent hotel with friendly staff. Good value and within driving range of the Calgary International Aiport. Room was large with a comfortable bed. We ate dinner at Mr. Mike's Steakhouse, which is within 2.5 miles of the hotel. Other restaurants are within walking distance. Overall, a good stay.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
I am so thrilled that you enjoyed your stay with us. Getting a good nights rest on a comfortable bed is what makes for a great day and that is why we use the best mattresses at our hotel. My staff is amazing and they truly enjoy what they do, so on behalf of all of us here at The Best Western Airdrie, we thank you for staying with us and we look forward to seeing you again. Farah Dawood General Manager

"Comfort and Quiet"

5
12/01/2017

great place to stay while in Airdrie - comfortable rooms, pleasant staff, quiet location. Very clean and well cared for and easily accessible from the highway. I always stay here when working in the area.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Ms Virginia, we always look forward to seeing you when you visit with us. I hope that you had an amazing holiday season and from all of us here at The Best Western Airdrie, we wish you and your family so much joy. Thank you for always being a loyal guest and praising those on staff highly as they truly are a great team. I am looking forward to you seeing the amazing changes we are about to make an we value your opinion. If there is anything that I can do for you in the future, please feel free to contact me directly. Farah Dawood General Manager

"Amazing staff!!!"

5
27/11/2016

The staff here make any shortcomings in the hotel disappear with their friendly and helpful attitudes. The rooms are very clean and comfortable with lots of pillows to choose from. My complaints were so minor as not to be mentioned other than an elevator whose clunk worried us. But I would definitely stay here again!

"Good one night stay"

4
23/10/2016

We stayed here one night on our way to Red Deer . Placed looks older , but everything was very clean. The parking lot had good lighting , car felt safe out there. Queen bed looked more like a double, it was fine The pillow selection was real good The breakfast in the morning was great . I had cheese omelet, bacon and cubed hash browns, Real good coffee too.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi RudiToGo, Thank you so much for staying with us we truly appreciate you. I want to take this opportunity to let you know that we are going to be doing some great renovations over the next year and we would love to have you come stay with us and hear what you think. I am so glad that you enjoyed our breakfast as it the most important part of your day. Should you need any further assistance in the future, please don't hesitate to contact us. Farah Dawood General Manager

"Good Hotel Staff Lousy Lounge Staff"

3
18/10/2016

The hotel is a bit outdated but clean and the hotel staff were very friendly and helpful. The lounge staff were brutal. We received somewhat good service from the one girl on the Friday night but that was about it Myself, my partner & other guests were completely ignored the other 3 visits to the lounge and had to approach the bar constantly to order another drink while the staff members were hanging behind the bar laughing and not paying any attention to the customers except for the one or 2 regulars.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
SammiGirl, I am so sorry that you had a negative experience in the lounge. That is not how our staff are trained. I have relayed your message to the manager, who had a retraining session with all of her staff. I am pleased that you did receive better service from other departments. I hope that you will take the opportunity to come visit us again. Farah Dawood General Manager

"Never Again!!!"

2
11/10/2016

Arrived at the hotel on Friday and stayed for 3 nights. Was served bacon for breakfast during the entire 3 day stay. Had a shower and by the time I was done, was standing in 3 inches of water because the tub would not drain. Tried to use the hot tub Friday evening and the water temp. was so hot that we scalded our feet. Spoke to the front desk and were told that the thermostat reads 104. On Saturday, tried the hot tub again and spoke to a gentleman who has said that he had complained about the hot tub temp the previous night as well and was told that when the water was tested, the temp was actually 115 degrees. Cold water was added and were able to use the tub. On Sunday, same issue as Friday, with the hot tub and when we spoke to the front desk, we were told that the maintenance man works Mon-Fri only.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
My sincere apologies for the horrible experience you had at our property. We do not take this lightly. I have spoken with my maintenance manager and the issue was fixed right away. I also want to take this time to invite you back as we are going through some major renovations next year and we would love to get your opinion on how we did. If you should need anything in the future please feel free to contact us directly and we will be more than happy to assist you. Farah Dawood General Manager

"Wow! Great room!"

5
03/10/2016

Great king suite. HUGE! Very clean! 2 TVs one in bedroom one in sitting area. HUGE bathroom. 2 sinks! I am so staying here again. Costs lot less than Calgary. Staff was friendly. Check in fast and easy. we were very tired from a 3 hour drive from Edmonton and just needed to get to our room and relax.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hey Haki133, I am so thrilled that you enjoyed the king suite. Its definitely a favorite room in the hotel. We enjoy spoiling our guests and we look forward to seeing you again. Our Guest Ambassadors are a great part of my team and they understand that all you want to do is get to your room and relax, so they really try and do their best to get you situated as quickly as they can. Have a great fall season and please reach out to us if you need any assistance with your next reservation. Farah Dawood General Manager

"They make you feel special"

5
01/10/2016

I have now stayed at this hotel at least 3 times in the last year. The last two times Gary checked me in. His service is top notch and I appreciate the bottle water and snacks at check in. Hotel is not new but clean and nice. I was made welcome from all of the staff. Highly recommend this hotel.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Ben, Gary is an amazing Guest Ambassador and he exemplifies what guest services should be. We appreciate you taking the time to give as a shout out but most importantly to recognise his hard work. I am thankful that you enjoyed your stay with us and we thank you for being a Best Western Reward member. Please pay is a visit again and have a great Thanks Giving Holiday.

"Buisness "

5
01/10/2016

I've been at this location few times already and the experience of our stay was amazing. Gentleman who works at the front desk by name Gary made our stay very memorable. What made me feel really good is he remembered our little pups name . I would definitely return with my family. Thank you Gary for always making us feel welcome at best western airdrie!!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
On behalf of Gary, we want to give you a huge virtual hug for the lovely kind words. Gary has been a new member of my team but he has exceeded every expectation that we had given him. He is a great Guest Ambassador and we are blessed to have him. We look forward to seeing you again and have an amazing Thanks Giving!!!!

"Great Staff and service!"

5
29/09/2016

Gary at the Front Desk, the General Manager, Farah, and Cheyenne in the restaurant, were all friendly and helpful. We felt welcome and that our business was valued. Did I mention that supper was terrific? And even though the hot tub was not working that evening, the hotel Made It Right. We Appreciate the extra effort - above AND beyond!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
HI Ms Mary, Thank you so much for the lovely words and I am so glad that we could make this trip a better experience than the last one. My team is truly amazing and I am so blessed to have them with me. They truly love what they do and it shows. We are looking forward to seeing you again and have an amazing Thanks Giving with your family. Farah Dawood General Manager

"Don't judge this book by it's cover"

4
21/09/2016

This place is a lot better than it appears. The exterior is dark and dated, however the hotel is great. Rooms are clean and well appointed and include breakfast. There is a restaurant on-site so they have real scrambled eggs, bacon and hash browns, not the pre-cooked pre-packaged hot "plastic" food that you find at most motels.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Emjay, your read my mind as my dad always taught me to never judge so I appreciate you giving us a chance by walking in the door. We are definitely a home away from home without all the bright bells and whistles but having said that, we are going to going through some great renovations that will give us a little boost which we are all excited about. A good fresh breakfast is always the best way to start a day and we take that seriously only because we know our guests have to travel a long ways either back to their cities or moving on to their next vacation/work destinations. We thank you for staying with us and look forward to your next visit. Farah Dawood General Manager

"Great service "

5
10/09/2016

my dad and I popped in for an over night stay and had a great experience. Great rates, friendly service, along with a free breakfast, how could you go wrong! If we are ever in the area again I will definitely come back!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hey Miss Carly, It was such a pleasure meeting you and your dad. I am so happy that you were taken care of during your stay. Please visit us soon, and have an amazing fall season. Farah Dawood General Manager

"Extremely welcoming!"

5
07/09/2016

Another one night stop over on our way to a Saskatoon party! The front desk employee greeted us after about three steps into the hotel. The lobby was clean,warm and very comfy. He took the time to explain all amenities, breakfast, where best to park and even had time to ensure our dog was welcomed! The room was very clean, no unwanted aromas! Bathroom met expectations with good amenities as well. After we had a chance to look the room over, set down the luggage and get the dog comfy, the phone rang asking if the room was acceptable! That was a pleasant surprise. Breakfast was hot, eggs, bacon, hash browns , cereal or waffles along with great coffee (and I'm fussy!), plus muffins. Started at 6:00 a.m. so it worked perfect for us. Checkout was superfast! I actually forgot a bag of okanagan fruit in the fridge and called the hotel as soon as I discovered this. I asked them to eat the fruit but I needed the bag back. When I went to pick it up, the employee at the desk knew what I was talking about right away! The fee for our dog was cheaper than other places we stayed... $10......perfect!

Farah D, Manager at BEST WESTERN Airdrie, responded to this review
Dearest Paulette, The fruit was a great treat for our staff and we thank you so much. It was such a pleasure having you and your fur baby stay with us. We acknowledge that your pets are your family so we take the time to welcome them as well. TJ is one of many staff in our hotel that love what they do so it makes our guests feel like they are coming home, I am so glad that you enjoyed the coffee which is the juice of the gods!!! we are very picky to what we serve and the Colombian is definitely the way to go. We look forward to your next visit and please call us so that we can arrange for you and your fur baby. Farah Dawood General Manager

"QUick stop over on motorcycle trip"

4
04/09/2016

Great location for quick stop over. Renovated rooms, quite, and good location to all amenities in Airdrie. Friendly staff. Construction was happening outside the front doors but it did not affect our stay. Overall a good place to stop and rest.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Kent We appreciate the great accolades and we thank you for putting up with the renovations we are going through. We are excited for you to visit us again in the near future to see the great changes we are about to make. Have a great fall season and should you require any assistance please feel free to contact me. Farah Dawood General Manager

"Excellent stay"

5
29/08/2016

All staff were friendly, efficient and helpful. We were pleased to be upgraded to a suite with a veggie and fruit tray. Clean, quiet, and a comfortable bed. Will stay again whenever we are in the area.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Mr and Mrs Proudlove and Ross, I am so sorry that I missed you this time around. I am so glad that you got to enjoy your visit with us again and the room is always going to be ready for you. I hope that you have had an amazing summer and I look forward to seeing you again.

"The owners are very personal people."

4
27/08/2016

We have stayed at this property many, many times . I would have given the property 5 stars but it is substantially dated and that is the only reason for the 4 stars. Something at this property has definitely changed. The customer service was outstanding. When I checked in, I was welcomed as a Diamond member . We were upgraded and quite nice.. We were also told to call if we needed anything at all. That was a nice touch, That was just excellent customer service! Although the property is dated. We would stay again. They are in the process of up dating but that takes times. I have stayed at this best western many times in 2016 and will continue to stay there when I'm in the area.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Mr and Mrs Beard, Thank you so very much for the kind words and recognizing our hard work. We are very happy that you come and stay with us often. Being a diamond member gives us great joy because choosing BestWestern chains is what we are most proud of. I hope you had an amazing summer and we look forward to your next visit where you get to see the renovation process that is happening. I am very excited to see what you and your wife think. Please contact me directly should you have any questions or concerns.

"Best Family Hotel "

5
25/08/2016

My husband attends ADESA Auction that is located approx. 5 mins or so from this hotel. He always stays here and this time we decided to join him also as a family. First of all, the room we stayed in was the king bedroom suite. The room met our expectations and MORE! It's huge! We were 3 adults and 3 kids. The staff (Michael-front desk, Colette-cleaning lady and Farah-Manager) were extremely friendly and very accommodating to our needs. The free breakfast was very yummy and had a great variety. This place is our home away from home. Now I know why my husband always revisit this hotel. We can't wait to visit again. If I could give this place more than 5 stars I would. ?? From: Amir & Jomana

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Jomana and Amir, Thank you so much for the lovely compliments. It was truly great to meet you and your family finally and I am so happy that we could accommodate you. Good luck with the school year starting and make sure that you visit us again when Amir is coming back into town. Please feel free to contact me directly and I will ensure that the same room is ready for you.

"brilliant"

4
25/08/2016

what can I say this place is brilliant, always fresh fruit and coffee in the reception, staff go over and above what they need to provide, nothing seems to be to much trouble. The staff are knowledgeable about the local area,dont forget to ask for a discount card for taxis and you get discount in the restaurant also the bar. Farah and her staff were brilliant and we thank you. The hot tub and gym are added bonuses

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Mr and Mrs Craddock, We had such a great time meeting you and your family. I am so happy that you had a great time in Canada and got to visit Alberta. It sure was quiet without yo guys here. On behalf of my team, we want to thank you for the chocolates and I am sorry that you did not get any cake whilst you were here. I will be sure to get some for you the next time you visit. If I am ever in Leicester I will be sure to look you up.

"Not up to the level expected from a Best Western "

2
23/08/2016

I'm sure that it couldn't be helped, but this particular room reeks of cigarette smoke smell. And I keep getting kicked off the Wi-Fi. It's a clean hotel though, and the staff is great! I just expected the experience to be what I usually get with Best Western.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Johanne, I am terribly sorry that you had a bad experience while visiting us here in Airdrie. The good news is that we are in the process of renovating the hotel, so we hope that you give us another chance to make it up to you once everything is completed. We understand that there are a lot of new hotels to choose from, however we lead the industry in superior customer care and with that in mind, we hope you come and stay with us again so that we can make it up to you.

"August , 2016"

3
15/08/2016

Aged by trying hard! Thew room was very dated. The door required repair in terms of look and function. The room is very small. The staff are attentive and polite. they need a better product to sell frankly.

"A very nice hotel to stay with."

5
14/08/2016

This is a very nice hotel to stay with. They provide us with many professional and quality services and facilities. The breakfast is great. Besides this, there are some nice restaurants in its neighborhood, we had a great dinner nearby the hotel. It is just close to the highway.

"Great Place"

5
02/08/2016

The hotel is always clean and the rooms are comfortable. The hotel staff have always been awesome. The hotel has a motel and hotel section. We have stayed in both and have been equally happy. The hotel is easy to find and close to some fast food and shopping.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Brenda, We would like to take this opportunity to say thank you for always believing in us and noticing our hard work. We enjoyed having you stay with is consistently. Please have an amazing rest of the year and feel free to come and visit again.

"This is what a reasonable Hotel should strive to be"

4
28/07/2016

Stayed at the Best Western in Airdrie while I was there visiting for a sporting event that I was participating in. I don't come to expect much from so-called economy hotels, but have to say I was pleasantly surprised with this property. First, and very important to me, was the fact that the bed was one of the most comfortable mattresses that I've slept on in a Hotel. Secondly, the ENTIRE staff were the most customer focused, high service individuals that I've known. They out service 4 and 5 star Hotels at 3 times the price. Even the people that serviced our room were exceptional. All of the typical, germ-laden TV remotes were cleaned and put in there own little wrapper each day. Why not 5 stars then, you ask? Internet was sketchy at best as far as signal strength and they were undergoing an entry renovation, which was not a problem, but was a tad bit inconvenient. Bottom line... I'll stay there again, if and when I'm in the area.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
I am so thrilled with your review of us. We want to thank you from the bottom of our hearts for you recognizing our hard work and attention to detail. All our staff love what they do and they put the guests needs first. Our motto is to give free smiles all day redeemable at any time!!! We treat this as our home away from home so even though we are an older hotel, the building has character and its very homely. Service levels should never falter regardless if we are a 3 star or 5 star hotel. On behalf of our team, have an amazing summer and we look forward to your next visit.

"Mattresses need replacing,"

2
25/07/2016

Over our holidays this year we stayed at several Best Estern Hotels and our experiences were positive except for our stay in the Airdrie Best Western. Themrooms are 'tired' and the mattresses need to be upgraded. The elevator needs repair. We had planned to stay two nights but left after the first to stay elsewhere.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Ike and Kathy, I am so disappointed to hear that you were not happy with our hotel. We appreciate your feedback and we want to let you know that we are going to be doing a complete renovation of the property within the next 18 months and we hope that you will be willing to give us another chance to make it up to you. Please feel free to contact me and I will ensure that your next visit will be a better one.

"Road Trip"

5
25/07/2016

Did our Edmonton, Red Deer, Airdrie, Calgary Stampede trip. Had a great stay in every BW we stayed in. Staff was awesome. Rooms were clean and comfortable. Breakfast was good and plentiful. Love staying at Best Westerns. Although an older property, it is well maintained and the room we stayed in was very spacious. Chuckwagons at the Stampede were out of this world entertaining.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
I am so pleased to hear that the Calgary Stampede was a ton of fun for you. On behalf of all the Best Western Properties you stayed at, I would like to say a huge thank you for the great recognition. Although our hotel is a bit older, I always say that it has character and feels very homely. I have a great housekeeping team that takes pride i their work and are always ready to put 110% to make you comfortable. We look forward to you visiting us again and feel free to contact us if you need to book again.

"worst hotel"

1
14/07/2016

we've been to alot of hotels and i think this is the worst so far first it is unsafe,elevator door close right away,second the staff was rude,third pancake machine is broken and still on the counter. after a long day at drumheller with our relatives who came over to canada for a short visit we decided to spend the night in airdrie so we could go to cross iron mills the following day.we arrived around 9pm at the hotel, they asked for a credit card for security so i gave my husbands credit card the receptionist say "oh its decline you must have insufficient fund" that couldnt be i respond because i know the fact that the card has sufficient fund ."just give me a different card" he say so i gave him a different credit card and the receptionist say "well see if your card well be accepted this time" in a sarcastic voice. i let it pass as i dont have any energy to comment at that time, when we get into the room my husband suppose to call the credit card company when i noticed that the card was expired thats why it declined not because it has "INSUFFICIENT FUND" and even if it is insufficient fund i dont think it is appropriate to tell that to your customer. Our relatives are on their 60s already so they walk slow and my aunt almost caught on the elevator as the door close right away. The following day during breakfast time i assist my mother in law to make a pancake so we plug the machine, while waiting the girl from the kitchen came and asked who plug this referring to the pancake machine i told her me, she get mad and told me "the machine is broken thats why its unplug".then if it is broken take it out in the counter or put a sign.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Katrina, First on behalf of my team, I would like to apologize for your bad experience at our hotel. We try and lead the industry in superior customer care every time every where. I have spoken to the individuals who you had issues with and they have been retrained on how to deal with situations in a more professional manner. The elevator company was called to fix the issues and we have since corrected it. Please give us another opportunity to make this up to you as we feel awful for dropping the ball. You are more than welcome to call me directly and I will ensure that the next visit will be taken care of. We appreciate you and have a great summer.

"It was okay......"

3
14/07/2016

The hotel was comfy and everything but the rooms were fairly small and there wasn't a lot of room to walk around. The hallways were very small. Great location and the staff were okay..... I would recumbent this hotel for one or two nights but no more than that.

"Great Visit "

4
06/07/2016

This place was perfect distance from Calgary for our visit to the zoo. The staff were all friendly and the breakfast was delicious. The beds were comfy and quiet. The door was slightly hard to close and I felt I was always slamming it but it was a minor issue. Even though there was construction it was a minor issue to the flow of the hotel. I would definitely recommend any one visiting to stay here and will be back myself.

"Great Place to stay in Airdrie"

4
28/06/2016

If you want a comfortable quiet sleep a very good breakfast and want to be treated and greeted be a knowledgeable caring staff then this is the place to go. The rooms are getting a bit tired but everything works very well.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
From all of us here at The Bestwestern Airdrie, we want to take the opportunity to say thank you for the wonderful review. We are thrilled that you enjoyed your stay with us a we treat this as our home away from home, so when you walk in you will be treated as such. We want to wish you a great summer and we hope to see you soon. We are going through some renovations through the next year to upgrade our property and we are very excited for for you and your family to see the changes we are making.

"One bad apple"

2
27/06/2016

We checked in on the 23 of June after 2300 , and we were fortunate to be checked in by a gentleman who had excellent customer service. He went out of his way to ensure we got milk which we needed for our toddler. The room was outdated but clean , and breakfast was excellent. I forgot my handbag in the dinning room , and it was returned to me with everything intact. All very positive , things took a turn when we checked out. I discovered on the 25th that the hold that was put on my credit card had not been removed. I called the hotel to find out what the problem was since they had taken payment for the two rooms I had booked. I was advised the hold would be removed by late afternoon. It is now the 27 of June , and the hold is still there. I called , and asked that a manager call and let me know the reason for the continued hold. End of day today there has been no call back. Having stayed at Best Western before I am extremely disappointed , and will not be checking in to this chain. My advise is if you are cash strapped do not check into this hotel .

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Ms Chiba, We are truly sorry that you had a bad experience at our hotel. We had released the hold on your card but it is up to your credit card company to release the funds back to your account. It depends on the bank but it normally takes 5-7 business days before your bank returns the funds. I have spoken to our institution and they have assured me that they will get in contact with your visa company to push it through. Please feel free to contact me if you have any further issues.

"Enjoyable"

5
26/06/2016

Staff was very friendly when we arrived at midnight the first night and left before check out the day we left. Room was perfect nice size for the 4 of us. The bathroom was huge. Enjoyed our stay very much. Will recommend to our family and friends and use again! Close to Cross Iron Mills mall. Very clean.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Kristie, Our Bestwestern Airdrie family are sending our thanks to you for the great review. We are happy that you enjoyed your visit here and hopefully we will see you over the summer months. There's always time for shopping, so give us a call to book your next Cross Iron mills Escapade.

"Pleasant family visit"

3
17/06/2016

The main reason for this visit was to visit my family, unable for 4 years due to Cancer now since as a survivor. The visit was very pleasant as the city was where I once lived and was emotional at times being I survived. The hotel was a reminder as well as I stayed here previous so old happy memories came back.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Dennis, I am so truly proud of your fight against a terrible illness that did not kill your spirit. You are truly an amazing individual. We are so happy that you got to visit with your family as they are your back bone and without family, we aren't complete. Congratulations on beating this battle and we are so thrilled that we could do what we could to make your visit worthwhile. Keep up the great work and we look forward to seeing you soon.

"Decent Hotel"

4
13/06/2016

Have stayed at this hotel in the past and chose it on this occasion because of the Best Western name. Located in a relatively central location, the lounge is a great place to have a burger and a beer. Good thing since there aren't many other dining options nearby. Wouldn't stay at this hotel for a long stay, but perfectly adequate for an overnight business trip. The hotel is older but has been well maintained and the room amenities are perfectly adequate.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Ms Brynnes, We are so pleased that you enjoyed your stay with us. The Lounge servers have a motto " we give free smiles redeemable at anytime". We are so glad that they took care of you. As for the age of the hotel, we are starting some renovations soon and we can't wait for you to see the great changes that we are about to make. Have an amazing summer and we look forward to your next visit.

"Best Hotel Experience Ever"

5
11/06/2016

I came for one night and ended up staying 11 nights. I feel that I have been staying with family, The manager Farah, has only the best staff, you walk in and are greeted by smiles, which never leave they are genuine, caring and can't do enough to make your stay fantastic, front end staff, Collette and all housekeeping are great,. I have made friends with all of them and will come back just to see them all again. Thank you so very much. The manager of the Lounge Stephanie, again another wow, love it. Definitely stay here.

"Great Korean Restaurant in the hotel!"

5
10/06/2016

While we did not stay at the hotel we did eat in the Korean Bueok Restaurant and had a great experience. The service was great for our large group (which included 5 kids) and the food was excellent. The chef tailored the dishes to make sure everyone got to try something and our waitress served each one of us. Overall a really pleasant dinner experience!

"A nice place for a little getway"

5
10/06/2016

We were on an overnight tour of central Alberta. Airdrie was a half-way point and this was a perfect hotel to relax for the evening. It was clean and quiet and the staff members very friendly and hospitable. If we find ourselves in this area in the future we would stay here again.

"Comfortable"

4
04/06/2016

Quiet, clean, comfortable. We needed a night off of driving from BC to Edmonton and stopped at BEst Western in Airdrie. Check in was fast, check out was faster. The room and amenities in the room were great. We did not use the fitness room but we did have a breakfast. My only comment would be to save the planet and use real plates and cutlery rather than disposable.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Thank you Amal for the wonderful review. It was great having you stay with us and I am truly happy that you enjoyed your overnight stay. We are in the process of having plans to remodel the hotel so hopefully by next year we will be using the good china, however all the paper plates, cups and cutlery are all bio-degradable as we are conscious of our hand in making our planet safer for the generations coming up. Thanks once again and we hope to see you soon. Have an amazing summer!!

"Spring Trip South"

4
30/05/2016

The location for us was very good because we had a work trailer behind the truck so parking was better than getting inside Calgary where parking may have been a problem. Certainly hotel was similar to Calgary's hotels so we chose this site. Staff, hotel comfort and service every bit as good as you find in other places.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Thank you Stan for staying with us. I'm so glad that we were able to accommodate your trailer as we know that it was so much easier for you to go to work everyday. Our parking is what sets us apart from other properties as we have a huge lot to fit all sizes of trucks and trailers. Thank you for recognizing our Team as they are so good at what they do and we are truly blessed to have them. I will pass on your kind words to them. We hope to see you soon. Have an amazing summer.

"Pleasant Stay "

4
21/05/2016

This hotel was in a good location. Any restaurant type within walking distance. Very quiet in our room. The room was clean. Has a free full breakfast on site. Staff was very courteous and helpful. The hotel looks older on the outside but is in good shape inside. I wish they would keep the sleep button on the remote enabled, lol

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Thank you Bill for the wonderful accolades. We are striving everyday to make sure that our guests are taken care of. Our breakfast is sure to keep people full !! We look forward to seeing you soon.

"Suite very spacious"

3
15/05/2016

The manager went to great lengths to find us accommodation that suited three adults and our small dog. We were very happy with the suite. The building generally is a little older but seems well maintained. The air conditioning unit in the bedroom was excessively noisy and we couldn't use it. The blinds did not filter out light as well as needed. We would recommend this hotel.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Marilyn, thank you for staying with us and I am glad that the suite was comfortable for you. I apologize for the A/C unit and it has been replaced. We take pride in making sure that everything is clean and maintained to the best of our ability but as you now Murphy's law sometimes kicks in and we are surprised with issues that we try and deal with very quickly so that your stay is uninterrupted. Please visit us soon and have an amazing summer.

"Airdrie Alberta"

3
09/05/2016

Stayed at the Best Western in Airdrie Alberta for a couple of days while on vacation. Pretty sure that I booked a king room however when I arrived was a given a dual queen on the thrid floor, Room and hallway on thrid floor had an old cigarette smoke smell. When I went back to ask about a king room staff said no problem and gave me another room on the second floor. Odor was not apparent on the second floor however the room they gave me was a single queen and very small. Went back to desk and there was no king rooms available for the number of nights I was staying so settled for a dual queen on the second floor. This hotel is an older hotel that has been remodeled and updated. It is not bad and the attached lounge and dining room made it acceptable to me except for the smoke smell on the third floor. We were on the backside of the hotel and highway noise was not apparent and the room was fairly dark to sleep. Not sure about the front rooms. Parking is excellent as there is a two tier parkade right in front of the hotel and you can park a pickup (6'6") on the covered bottom section or on the upper section which is open air. The location is excellent as it is easy to access from highway 2 and then a straight run back onto highway 2. It is located within a short drive on highway 2 to the Cross Iron mall which is huge if you like to shop. Downtown Airdrie is about 8 blocks away but there isn't a lot of ammenities right around the hotel. You will need to drive to whatever you are looking for. If you like VLTs there appears to be a number of them at this location in the lounge. All in all I slept well and the free continental breakfast was good. I would stay here again.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Alan, Thank you for giving us a chance to make it up to you. Unfortunately when you booked using your points, they didn't give you the room you requested and I apologize for any inconvenience this may have caused. We look forward to seeing you again so that we may make your experience a whole lot better. Please feel free to contact me directly so that we can ensure to spoil you on your next visit.

"Right Location"

4
26/04/2016

Front desk were very polite and upgraded me without asking. Rooms are quite large and clean. Breakfast was included and quite good. Parking is good. Its nice to have a restaurant and bar attached. I would stay here again.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Thank you Scott for staying with us. It was a pleasure to surprise you with the suite. We try and do that every now and then just because. You were the lucky winner! I will pass on your good words to my team and we look forward to seeing you again.

"Comfortable sleep"

4
04/04/2016

Checked in late at night and staff was friendly and helpful and quickly got me through the check in process. Room was nice and clean. Internet was fast and faithful! Didn't have breakfast, just grabbed a coffee and got on the road.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi and thank you for the great review. Its very frustrating sometimes to arrive late and to be so tired, that's why my team makes sure that the check in process is fast and efficient as all you want to do is get settled. We appreciate all your kind words and we hope that you will visit us on your next travels

"Excellent stay"

5
31/03/2016

We have stayed here three times in the las t four months. Each time, we have been upgraded fro a Queen room. Once was to a King room, and twice to a King suite. the last time we stayed, we were pleasantly surprised to find a veggie-fruit tray in the refrigerator and two bottles of water beside the TV. Service was friendly, efficient and courteous. We will definitely return again.

"Vacation Stay"

5
30/03/2016

Awesome stay all staff members from receptionist, to cleaner/helper, to kitchen help, to bar attendant were really great with customer service and assistance. I would like to thank all member of staff at this location, who were on shift during my stay at this hotel and let them know they all did a job well done and I could not have asked for moore

"My usual place"

5
26/03/2016

When ever I have business in the Calgary to Red Deer area I always choose the Best Western Regency Motel in Airdrie as my base. The service and amenities suit my needs. I have other options available in the area but this provides dining, an easy walk and shopping less than 5 minutes by car.

"Home away from home"

5
07/02/2016

I stayed here with many family members. We were in town for my uncles funeral. The staff are what makes this hotel great. They were very attentive and caring. They even bought us flowers and a card to acknowledge our lost. The rooms were always clean, get a balcony if you can it was nice to have some fresh air. Breakfast was included, free wifi and parking. The food in the lounge was really good. There was always fruit and coffee in the lobby. They have video slots and from what i seen they were paying out for the small amount of machines that were there. There is laundry onsite and the jacuzzi is a great spot to relax and soak. If I am ever in town again I will definately stay at this best western, thanks for everything.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
I am really glad that we were able to have all your family together during your time of loss. We loved having you and appreciate all the lovely comments that you posted. I will definitely pass it on to all the departments. We wanted to make sure that your family was comfortable and our motto is to help at any time everywhere. Please visit us again as we would love to have you.

"Couldn't be happier!"

5
27/01/2016

I join my husband on his work trips monthly, and couldn't be happier with this hotel. All the staff is incredibly accommodating and ready for us each time. We have been upgraded a few times and are always welcome even if we arrive early. The lady at the desk remembers us and is always so kind. I wouldn't want to stay anywhere else!

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Stephanie, it is always a pleasure to have you. We watch your son grow and change as he is the cutest boy. We will continue to make sure that you are comfortable and consider this your home away from home. I know that we will see you again but should you need anything, please don't hesitate to ask.

"Excellent stay"

5
05/01/2016

Front desk staff extremely helpful and pleasant. Full hot breakfast was well prepared and well displayed. Sausages, eggs and bacon were well cooked and temperature was properly maintained. Good assortment of fruits and cereals. We always check room cleanliness on check in and all aspects of the room were flawless. We will definitely stay again.

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Mr and Mrs Proudlove and Ross Thank you so much for staying with us. you are truly wonderful. It was a pleasure to make your stay comfortable and I hope that Ross enjoyed the extra space in the suite. I hope that you visit us again soon.

"New Year Get Away"

5
04/01/2016

We had a great weekend trip, the hotel was perfect, close to all activities and dinner. The hotel was clean, comfortable and very friendly, they did go out of there way to make us feel comfortable and welcome!

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Mr and Mrs Mergl, I am so thrilled that you enjoyed your New Years eve with us. We really enjoyed having you and that's why we wanted to do something special for you and send you up that bottle of wine. I hope that this year is filled with so much joy and love. We hope that you take the opportunity to visit us again and have another date weekend with your beautiful wife

"Great staff, great property and 10 min drive to Cross Iron Mills!"

5
20/12/2015

I honestly have ZERO complaints about this hotel. They accommodated my every request including early and late checkouts. They even upgraded my room for free! The staff was very helpful and kind and brought me extra towels every day and I only had to ask once ;-) Overall GREAT value and PERFECT for a stay to hit up Cross Iron Mills. Will stay again, no doubt.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Timothy, It was great having you here and I am so glad that my team made you feel at home. We pride ourselves in making your experience the best that it can be so I appreciate you giving them a shout out. Our housekeeping staff really take pride in what they do and have been taught to ensure that whatever amenities that you require are delivered with a smile. Hope to see you soon

"Unparalleled Service (for both Group Bookings & Personal Bookings)"

5
15/12/2015

I arranged for a minor hockey team to stay at this hotel for a tournament. They went above and beyond. They accomodated my every request; early check in, a room for the boys equipment (for free), access to a team room for a meal (again, free), late check out, and all the other minutia that go into a successful team event. Personally, there was a minor mix up with our room and not only did they resolve it they ensured we would be lifetime customers.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Hey Ms Andrea, Thank you so much for choosing our hotel as your preferred place to stay in Airdrie. Your team were amazing and so polite, it was great having them here. Again I do apologize for the mix up with your room which was so unfortunate and I am glad that we had a chance to fix it and make you comfortable. I hope that you come visit us again at the next tournament.

"Relaxing"

4
14/12/2015

Nothing to worry about, they took care of everything. Freindly check in, clean rooms and Lounge staff very nice. and now they want to many words on this review, and are now waisting my time. Last survey i will take.

Farah D, General Manager at BEST WESTERN Airdrie, responded to this review
Mr Hoover, Thank you very much for taking the time to write us a great review. We really appreciate you. I understand that its time consuming but with great people like yourself staying with us and appreciating all our hard work makes it worth while. Hope to see you soon.

"Upgraded"

5
06/12/2015

Booked online, rewards member. It was a nice surprise to have our king room upgraded to a suite upon arrival after the flames game. Loved it! Great staff and a good breakfast to start our day of shopping.

"Super Place"

5
05/12/2015

I always feel like Royalty and certainly get treated as such by all the staff; The food is super both in the lounge and breakfast. Lots of parking. Close to the Calgary Airport and easy to access the entire Calgary area.

"Workshop"

3
17/11/2015

We worked in a cupping course for 3 days in the meeting room. The room is located on the western side of the hotel. You can tell the room was designed in the 70's. The temperature of the room was either too hot or too cold. The staff were great.

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Hello. I hope that you had fun learning the art of healing via cupping therapy for your massage career. This hotel was built in the early 80's and the banquet room used to be a bar back in the day. So i do understand how you feel. We will be doing renovations to the hotel in the next couple of years, so I hope you give us some time to get everything done and then we would love your feedback as to how it will look. I do hope that you enjoyed your stay at the hotel and I'm glad that my staff took good care of you.

"Girls Break Away"

4
13/11/2015

Enjoyed the Hot Tub for our tired feet from shopping at the Outlet Mall (10 minutes away by car). The staff were pleasant and helpful. Breakfast was ok; it got us going in the morning. Beds were just right!

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Ladies. I am so glad that you got to shop for the weekend. It was fun meeting you and I am glad that you got to pamper your feet while in the Hot tub. Our beds are extremely comfortable as we have the beauty rest mattresses which are Simmons best mattresses. We hope to see you again when you have the itch to shop at Cross Iron Mills again.

"Lost sneakers"

2
19/10/2015

Stayed here early September & did enjoy our stay but the next day realized I forgot my brand new sneakers, called the hotel & they did fine them but wouldn't be able to send them until Tuesday cause of the holiday which was fine, cheaper for me to pay the shipping then buy another pair, will a week went by never got them, called to get a tracking number & was told someone would call me back, been calling weekly & keep getting the same reply, nobody is returning my messages, so I hope whoever got my new sneakers is enjoying them since they never got returned. So to me that's bad customer service.

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Nancy, I have to apologize on behalf of our team, however, we did send the sneakers but it was returned to us via canada post. As soon as I got them back I re-shipped them out to you. i do hope that you have finally received them. I apologize for no one contacting you but we did try our best to rectify the situation. We hope to see you in the future. Should you have any further questions please feel free to contact me directly.

"Great stay!!"

5
21/09/2015

Customer service here was top notch. We checked in very late in the evening, but even though it was the middle of the night, the man at the desk was very kind and welcoming, even tried to get to know us a bit. The room was great. The bathroom was nice and big. The beds was very comfortable, and bonus was the fridge and microwave in the room. The breakfast wasn't fancy, but much better then most Best Western's we've visted in the past. There was even nutella for your toast! Thanks for the wonderful stay, will come back again when we're in the area!

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Meaghan, Our breakfast is always filling and nutella is a great treat for our guests as they don't expect it. Michael is one of my great team members and he loves the industry that he works in, so to him it was welcoming you into our home. We are very grateful for your kind words and I hope to see you soon.

"Airdrie Best Western"

4
17/09/2015

This is a clean, quiet hotel with large rooms. Staff at front desk were very helpful checking in and out. While the view from the window wasn't great, the interior was and it was private. Close access to the highway is good even though the people we were visiting were on the south side so not in the perfect location for us.

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
On behalf of my team I would like to say thank you for visiting us. We take pride in what we do and I am very happy we made your stay enjoyable. I look forward to seeing you as we are going to be renovating the hotel and would greatly appreciate your input as to how we are doing.

"Rooms are big and Clean, great breakfast"

5
10/09/2015

I give this hotel 2 big thumbs up :) At check-in, I was greeted by very courteous and professional staff. I stayed in the suite, which was absolutely huge. The room was impeccably clean, and the bathroom was beautiful and well equipped with 2 sinks and a walk-in shower. The king sized bed was extremely comfortable, and I had an amazing sleep. The room was at the end of the hallway, so there was no noise at all. There are also walls separating the elevators from the hallway, so it helps with noise reduction as well. The complimentary breakfast in the morning was one of the best I've had yet. It included everything from eggs, bacon, sausage, potatoes and more. The staff were very courteous with keeping the dining area clean and items replenished. I highly recommend this place, and I will be staying on my next visit.

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
Hi Julie It was great to meet you and Toby. We thank you for dropping by and staying with us during your tour with Team Toby. Your cause is an amazing one and giving so much of your time to meet with people and give love means a lot. On behalf of my team I thank you for giving us a great shout out and we look forward to seeing you both again. Give Toby a big hug for us. He's a great canine companion.

"Renovations completed"

4
08/09/2015

Some highway noise but not significant. Renovations have been completed since the last time I was here and the rooms and decor are nice. Very friendly helpful service at the desk. Lounge is comfortable and quiet. Excellent service. We had onion rings and nacho's both of which were made traditional and very good. Lounge is geared to gamblers for horse racing etc.

"Good spot"

4
01/09/2015

Nice clean hotel and very good value for money. Lounge was very nice also, with good fish and chips. All staff, were friendly and helpful. All in all a nice stop over that was restful, . Will always keep this one on the route list

FarahGM, General Manager at BEST WESTERN Airdrie, responded to this review
We appreciate your thoughtfulness in giving us a great review. Our chefs make sure that everything they make is fresh everyday. Our staff love to give free smiles all day and our motto is to smile at everyone, everyday, everywhere. I'm so glad that you enjoyed your visit with us and we look forward to seeing you again.