The Best Western® Odyssee Park Hotel is well situated, 100 meters from the city commercial center and 250 meters from the main beach. Enjoy your stay.
We stayed at this hotel for two nights and was happy with location, staff, service, cleanness and breakfast (with fresh omelets made on demand). The pool is not heated and very cold, but the spa located in the basement is hot and definitely worth a visit. Our payment through Hotels.com surprisingly hadn't been received by the hotel. I still doubt if the fault was caused by the hotel, which they rejected, or by Hotels.com. As of now I have payed twice!
Recently stayed here and was v impressed by the extremely helpful courteous staff. We booked throu hotel.com and were lead to believe our junior suite had a balcony. However when we saw the room, spacious and luxurious as it was, there was no balcony and it overlooked the busy road . The staff were quick to offer alternatives and althou the room was smaller, a little tired in decor there was a lovely balcony overlooking sea and views to the north. Saw lovely sunsets and rises and it was at the end of a corridor on the 3rd floor V peaceful. Hotel was quiet , no children, which made for a v relaxing break. The downgrade meant no coffee making facilities or minifridge so check before you book if you need these as they were advertised as included in all rooms on booking.com. we were given free drinks the first day to make up for our disappointment. Fabulous breakfast spread. Lovely gardens, hammock , boules, table tennis and tennis court. Pool clean but small, not heated. Very centrally located v close to beach, restaurants and shops. Cant praise enough the helpfulness of the staff as the misrepresentation wasnt their fault. If you want a buzzing hotel this is not for you. If you are visiting to just enjoy the climate and explore perfect. I would definitely rebook this hotel
Very nice hotel. Good food, nice bar, very friendly and helpfull personell, clean rooms and very near to the beach. You can walk along the beach to the harbour. A big square with shops and restorants across the street.
Well placed Hotel in terms of access to the beach. Facilities good apart from no tea facilities in the rooms. Rooms nice and clean well presented. Spa was good, again nice and clean. Attentive staff. Breakfast service very good selection. Would recommend and will return again. Special thanks to Ali and Simon.
I would advice this hotel! The beds were perfect, the bathroom had a good shower. The breakfast had everything you could think of and tasted very good. The dinner was very good, a lot of healthy and delicious choices and every noght something different. The pool was very nice and it's realy close to the beach. I would also recommend a massage at the spa, that was really relaxing. Last but not least: everyone of the staff is so nice and sincerely, it made the total experience perfect! Note: in the summer months is more busy, and therefor not the best time to travel here.
Nice hotel. Ideally located for beach and a wide variety of good restaurants. Great breakfast. Very friendly staff. Room a decent size, comfortable bed, powerful shower, plenty of hot water. Great budget hotel.
Hotel is well located, about a 5 minute walk to the beach and the bars and restaurants. The room was clean, bed was comfortable, shower was hot however there was no fridge or coffee making things. Breakfast was good however the coffee was disgusting, from an instant coffee machine. I had to buy my coffee from one of the cafes outside the hotel, which was infinitely better. This is definitely not a 4 star hotel but the price is not 4 star either. For the money, I was happy.
I had to change the rooms couple of times at my check in due to bad smells and hair on the linen.. And another toom malfunctions in TV and AC.. All of that in my first day.. I spend the evening of my first night changing rooms and at the end the AC is not working!!!!!!!
First of all Best Western in Europe will always be different from the one in Morocco. Nevertheless this one didn't disapoint me. Very stylish interior, maybe a bit old fashioned but clean and nice hotel. Friendly but slow (what is normal - you are not in Europe) staff. Nice restaurant, rich breakfast. TV was not working but ok, I came there not to watch the TV. Small pool at the hotel. Too small for swiming but enough for refreshing and kids. Lots of friendly staff puts you in a good mood. Ocean is at 5 min walking distance. You may go to the nearest public beach if you want. Lots of places to eat and/or drink around the hotel. I liked it.
The snack bar waiter Hassan Elkhezamy was very good, a great positive attitude, very polite, and professional service, I give him 5 stars appreciation. Congrats to best western for such an amazing staff.
Stayed one night at the Best Western on business, it's an older hotel one block back from the beach (behind the Kenzi Europa). Efficient check in, good sized room which overlooked the bird valley (with its goats providing entertainment); the Wifi worked in the room. Breakfast had a reasonable choice. Nothing special but given the low cost not a bad option.
Very nice Hotel with excellent buffet dinner and very good breakfast. Staff is very helpful, and and the hotel is very well located, On the sea side easy to find. would definitely stay in the hotel again.
Overall, the layout of the entrance is great, but beyond the entrance, you can smell the toilets from the lifts. The rooms were average and compact, as there were no space to put the luggage or other things, we were living on top of each other. Additionally, no option for tea or coffee in the room, which would of been a nice to have. However the location is nice, as it is close to the beach and the main strip. Food isn't for me, but that is an individual taste. I believe this would be better for solo travellers
Just spent a relaxing week at BW Odyssee Park. Good value half board. Room overlooking the zoo on the top floor was clean with good hot water,shower and Wi-fi. Beds rather hard but we don't mind that. 5 mins to the beach and other restaurants. Pool area is nice and the attendant very helpful. Buffet style breakfast with fresh cooked omelettes and pancakes. Dinner buffet varied every evening. All the food was v nice even for someone as fussy as my husband. Overall a very nice stay.
Having wrote a previous review and having returned as usual this year to enjoy old fashioned hospitality was bitterly disappointed .What has happened to our lovely hotel ,they have we were told a new manager although they never appeared or introduced themselves they can what I can only describe as taking away the heart and sole of the hotel .The long term staff were obviously not in favour and the atmosphere was a miserable one young people had been brought in but especially in the bar the barman of many years who is very professional and knows his guests inside out had been demoted to a waiter and the person who replaced him was no more than useless never at the bar and messing about with the young waiters making coctails and drinking them in front of customers who were waiting to be served .one lunchtime because it was raining hard we decided to have a snack in the bar we waited over an hour for our snacks and then they were nearly cold .what or who can destroy a hotel in over a year I don't know what's gone on behind the scenes but it's certainly not working and I feel for the staff who over the years have given their best and brought the clientele back year after years and have been replaced by idiots who are that full of themselves they are ignoring the customers .l will not return it is sad to see the whole hotel so utterly changed I would have recommended it to anyone ,not anymore.
Friendly and helpful staff. All over a really nice hotel. The pool area is really nice and the hotel is a 5 mins walk from the beach and the main strip. I would recommend this hotel to others. However, the people in the restaurant could smile abit more :)
Its got everything you would want.Nice location on the front,and a short walk to sea.No complaints at all,pool area nice and quiet, this hotel is a favorite for long stay guests of a certain age. The great value evening meal, at £12,is particularly good, as the food is freshly cooked,the chicken tagine,is to die for,with all its spices,the choices available are not extensive,but they are more than adequate to provided a good 4 course meal, also local wine is good value.Would be happy to stay at this hotel again
The Best Western Odysee is a good choice for money. Even though the hotel is a bit older it is kept in good condition. The pool is clean, the rooms as well. The garden is lovely and the atmosphere peaceful. The breakfast is fine, not the best, but with fresh juices and fruits. WiFi was working perfectly. The stuff was very friendly and helpful. We can recommend a stay in this house.
Wow what a hotel. I can honestly say that from as soon as we (me and my wife) walked into the reception the service was far superior to any other hotel I have stayed in Morocco. The check in process was smooth and very friendly . The room was spotless really clean and spacious with a balcony and see view, we could really relax and feel comfortable with the best sleep I've had in a hotel before. Whether you are visiting Agadir for business or simply leisure, I will gladly give this hotel a big thumbs up. The hotel is very well located, 5 mins walking from the beach and many pubs and restaurants are also close by. We were greeted by the General Manager at the bar, he was very friendly and professional, he was so happy to hear we were honeymooners, we had complementary fruit basket in the room, that really made us feel special. Breakfast was lovely a good variety of food, new year's eve diner was outstanding, many thanks to the Chef We used the Spa and it is really nice, Thanks to Fatima All the staff were so friendly (Amine, Titif…) but Samira was beyond amazing, she is such a friendly, she went above & beyond to help us, an absolute credit to the hotel, lovely lady who was amazing at her job. We will be staying there again without a doubt as the hotel is amazing & in a brilliant location I would definitely go back. I would highly recommend this to everyone.
Stayed there with our kids for 6 nights. The pool area is quiet and very nice. Pool is not heated, so in december it's quite cold. The pool area doesn't have any wind like other hotels we checked out, and that's really good in december as you can sunbathe. Some of the other hotels in the area had a lot of really noisy music by the pool, Odyssees pool is a quiet haven of peace. There is also a really nice garden. Tried out the hammam and hair cutting saloon. The lady who works there is on the phone all the time and doesn't bother to look up as you step inside the door. The hammam and massage is very unproffesional. As she was massaging me another lady came in the room and they had a long conversation as I was layng undressed on the massage bench. She didn't know how to massage at all. The towels where dirty. Stay away from salon and hammam. The other staff at the hotel where welcoming and nice. The man working in the reception at night was smoking inside several nights. We kindly asked him to quit smoking as it was a non-smoking hotel and our son has severe asthma. Still he continued and we had smoke coming into our rooms at the same time every night he was working. The hotel is a bit old and run down. A lot of things needs to be fixed (doors, lamps etc). Comfortable beds.
The hotel was nice ad very close to the beach. In the room it was very very cold. The staff was not so nice just ok. The room was nice, the breakfast was good. Wifi is everywhere in the hotel. It is perfect if you have all day programs and you just going home to sleep
Even though this hotel probably has seen its better days it sure is well worth its money. It probably was a very, very good hotel some years ago and now feels a bit "old" and I would have guessed it was a 3+++ star hotel and probably not a 4 star hotel. If you take it for what it is, it's well worth its money. Nice location in the tourist sector not far from the sea with a nice pool and good breakfast. Only drawback is that the breakfast coffee comes out of a machine a is really horrendous!
I recently stayed in this hotel I was a little apprehensive after reading the reviews but I was pleasantly surprised. The food was lovely breakfast (loved the omelettes and the Moroccan pancakes ) catered for all nationalities and was plentiful. The evening meal had a varied selection and the food was very nice. The bedrooms were basic and the balcony was small but the room was cleaned every day and clean towels supplied' the beds were comfortable so no complaints the air conditioning was a bit hit and miss but was bearable this time of year. The service manager was lovely and the waiters and waitresses were very attentive and friendly. I booked a facial and manicure the lady was very nice and so was the facial but no atmosphere it would benefit from some nice relaxing music it was ok but to be honest I would not book again. I was shown round the gym that had everything but unfortunately I did not use the facility but the staff were very helpful. I was slightly disappointed that we could not extend our room and had to check out by midday. Our room overlooked the little Zoo and the lane leading to the beach. Nice evening walks and lovely people young lads offered help and hotel security guards gave directions. It felt quite safe but I did avoid going into the shops at night as felt a little hassled by shopkeepers. Nice restaurants and gift shops. Beach also looked nice. Only downside is the beggars young woman and children sleeping rough. But I enjoyed Agadir it's worth going on a short ride by the little train it gives you an idea of the surrounding area. We went on an evening out but I didn't enjoy that as our organiser was suppose to pick us up and we ended up being left outside after the event 6 woman on their own three who had disabilities. It was not good we had to wait an hour for transport this was organised throughout man called Rachid and love holidays they were the same people who transported us to and from the airport, fortunately they turned up at the right time for that.
Such lovely friendly people who run this Hotel. Never a funny look, never a problem if you need something. The rooms are sizeable and the Pool area is gorgeous. We had bed and breakfast and it is really worth it. Lovely omelettes made right in front of you, juices, great coffee, continental, even warm foods you may class as lunch. The security of the building is present and the layout of the hotel rooms made for feeling safe from the outside in the event of any modern times incident. Do not miss the private beach area (5 mins walk down the hill then to the left once you hit the beach. Costs a couple of pound for the day) Well sheltered under wooden shades. If I go back to Agadir then this is where I want to stay again. The Moroccan people are fantastic and I love them. Just a word of advice. Some of the beggars on the street going down the side of the Hotel are not all in need! I witnessed from the balcony a western dressed Moroccan mother who beat her 4 or 5 year old boy to make him beg in the evening. I also witnessed a frail old lady who begged throughout the day and night however she seemed much less frail leaning against one of the doorways to a large building joking with one of the local neighbours. This does not apply to all beggars as we witnessed some real poverty once we headed away from the beach areas. We also spent a little time in one of the large markets however we were scare mongered into getting a minder who took us to the stalls he wanted to. The prices were stupidly high obviously a tourist trap. My advice would be to go without a minder. Beware of some of the stalls though! If you touch something you are obliged to buy them!!! You will be approached on the sea front by drug dealers but beware half of them are police, others sell false drugs and last but not least they are extortionate in priced. Don't deal with them! Finally I wouldn't take children to Morocco as it could still be a target for extremists but then like anywhere always be vigilant. Very good wifi
My room was good, clean and enough size. Location wise 2 to 3 minutes way to beach or some good restaurants.... At my time restaurant of the hotel was not impresive according to hotel. In room there was a small fridge but nothing was there not even water bottle i had to take water bottle from the restaurant to my room daily. Staff was good , inside the hotel there was many facilities like swimming pool, garden, gym,bar etc...
I stayed at this hotel for 2 weeks, in a room on the 3rd or 4th floor (don't remember it know) overlooking the little zoo. I was afraid of the goats' smell but didn't have any problems with it. A little problem were the peacocks - these beautiful birds cry very loudly during the day! :) The breakfast was OK, as for dinner, I prefer more European cuisine. I went to try the spa but can't say it was perfect for me compared to Turkish hamams. I loved the rooms, the friendly maid, the staff at the reception was quite OK too. The hotel has a very nice garden with lots of hibiscus and other flowers - perfect for holiday pics! The beach is quite close, and the hotel is ideally located - close to the beach, the zoo (free entrance, great for kids), to McDonalds and other cafes, there is a nice supermarket just across the square and several banks nearby. Would return there again!
Nice hotel only 2 minutes walk from the beach and boulevar. Private beach next to the five star hotel beach is a big plus. safe and very nice staff with good service Breakfast was not very lexurios but ok (fesh Moroccan pancakes in the morning)
A quiet and nice hotel with very nice and service-aware staff. Clean and tidy rooms with comfortable beds. The hotel is next to a busy road but most rooms facing the hotel courtyard so traffic is not disturbing. The courtyard has a pool and a children's pool. There are plenty of sunbeds. Cushions and beach towels are available. The pool area is a bar where you can buy beer, wine, water, etc. and light lunch. Directly adjacent to the pool area there is a small but cozy park you can stroll around or just sit on a bench in the shade. Each morning a large buffet breakfast that includes fresh fruit juice and freshly made pancakes. In the evenings there is a great buffet with fresh vegetables, fish, chicken, meat and soup. Buffet varied every night. The beach is at 5 minutes walking distance. Where the hotel has its own enclosed area with sun beds and parasols. There is also a lifeguard there. It costs about 30 MAD / person per day to rent beds, umbrellas and beach towels. The airport is about 30 minutes by car.
I booked the Odyssee Park hotel with high hopes of it fulfilling my expectations because it bore the "Best Western" name, a name I thought I could trust to uphold the same standards throughout their hotels all over the world. However sadly I was very disappointed. This hotel is definitely not a 4 star hotel by international standards. There were a number of issues I came across which I've described in greater detail below. But in summary the hotel has issues with air conditioning, wifi, cleanliness, security, toilet aerobics and attitudes of certain staff members (which was a shame as some of the staff were absolutely lovely and really helpful). I could tell that some of the staff were already treating me differently after the first few issues I'd raised with them (even the staff I'd had no contact with yet knew which room I was staying in - creepy), so I refrained from raising any further issues with anyone there as I didn't want to subject myself to further abnormal treatment. I also felt that other potential guests deserve to know the full details of my experience, without management trying to stop me from giving them a bad review on a platform such as TripAdvisor, by "fixing" the obvious issues I had with them. Making a complaint is not easy for a guest to do, and more often than not guests will avoid doing so until absolutely necessary. This means that, I suspect, there are a lot of issues with this hotel that never get brought to managements attention. I believe a hotel should never rely on the complaints of its guests to have something done properly, these things should be done properly from the start. Now to the more specific details regarding my complaints for this hotel: The air conditioning struggled (I think it's evaporative) and it kept the rooms humid and warm more often than not. When you leave the room, the cooling turns off with the other electrics but the AC fan stays on, blowing warm air in to the room. I found that leaving the window open (when cool enough outside) proved to be a much more effective way to cool the room... although then you had to deal with all the outside noises - other guests, calls to prayer, partygoers etc. The covers on the bed were way too thick and warm for an insufficiently cooled room in a warm climate. There is also no option to reduce the bed coverage either. Just a simple top sheet would have been sufficient, but there is no top sheet provided between the fitted sheet and the overly warm quilt cover. So you have no option, at night it's either all or nothing. The wifi connection, although appearing to give you a strong signal even in the rooms, was extremely slow (<1MB/min, ie slower than snail pace or even good old dial up), and more often than not, the wifi would just drop out. I had to resend emails 5 to 10 times before they were actually sent, and each time I pushed send I would have to wait 5-10 minutes for it to try and send the email before, more often than not, they would simply fail to send because the Internet connection would suddenly drop out. This was extremely annoying, especially after a week of not being able to do simple tasks online quickly and efficiently so I could actually enjoy my time in Morocco. Oh and don't get me started on trying to use the Internet to search for a simple thing like what to do in Agadir! Or uploading a photo or download a map of the area. The wifi is absolutely terrible, I chose to stay here after reading other reviews where management responded to similar complaints regarding the wifi and said they had apparently "upgraded" the wifi since those reviewers left. Well if this is an upgrade, I'd hate to see what it was like previously. The bathrooms are extremely humid, due to the lack of ventilation or a fan. This of course, assists in the growth of mould. Upon arrival (actually the morning after arrival as I arrived late the evening before and couldn't be bothered dealing with it then), I had to ask for my shower head to be re-cleaned as it was covered in mould (as were the surrounding tiles). To their credit, the staff did one better and replaced the entire shower head (I get the feeling that happens a lot here?). They also, unsuccessfully, attempted to clean the mould from the tiles too. They really ought to use bleach to get rid of the tile/grout mould successfully, as it was still there when I left because that one time was the only attempt they made at cleaning the mould from the tiles/grout. Shouldn't cleaning the tiles/bath/shower form part of the daily room cleaning service in a 4 star hotel. I really don't believe guests staying in any star rated hotel should ever feel they need to ask for a shower and shower head to be cleaned properly, let alone in a 4 star hotel. There are very few toiletries in the bathroom, just shampoo, shower gel and hand soap. Apparently, as it says in the welcome book, other toiletries are available by request from reception, but no guest should ever have to ask for toiletries that should automatically be included in every room in a 4 star hotel. I've stayed at 2 star places that offer more than was offered here. Furthermore, even when the few toiletries that are included in the bathroom are empty or near empty, they aren't replaced automatically like they should be when the room is next cleaned. Instead you have to ask! Another thing a guest should never have to ask for in a 4 star hotel. To try and be a bit greener, it's a common theme in hotels these days to only leave your towel on the floor or in the bath if you would like it to be replaced. After three days of use I left my hand towels and one bath towel on the floor expecting that they would be replaced when the room was cleaned later that day. Instead the hand towels were just taken away, and not replaced with new ones like they should have been. Is this really something you'd expect from a 4 star hotel. There is a kettle with instant coffee and tea available in the room, though these too aren't automatically replaced when used, again you have to ask. There is also a small fridge which I could use for my own things or I could ask for it to be stocked for a fee. Though the fridge doesn't work, as the bottles of water I put in there (which I had to buy from a shop nearby as there are none available in the room or reception - not great when you arrive late at night and find there's nothing to drink) may as well have been sitting in the room as they were never any cooler than room temperature (yes I tried altering the controls inside the fridge too - nothing worked). The only thing I think that did work in the fridge was the light that came on when you opened the fridge door. There is a safe in the cupboard, but believe it or not, you have to pay extra to be able to use it! Never have I ever been to a hotel any where in the world where they charge you extra to use the safe! This is meant to be a 4 star hotel - you should already be paying for these extras in the room rate and never should be asked to pay extra for simple things like security. They're also the very old fashioned key operated safes, not the pin code operated ones most places have these days. You almost have to be a contortionist to get to the toilet. I could not understand why they would place the toilet where they did and kept the vanity bench sticking out so far over the toilet? To get in to the toilet, you have to kind of slide in and out sideways in an already half seated position. Once seated, it's almost like you're sitting at a table but you can't move either the vanity bench or the toilet to get in/out. So wired! The breakfasts are fine, there is reasonable selection, but they definitely need to offer more fresh fruit and sugar free options. Only 3 mornings out of the 7 that I stayed there was there fresh fruit available. On these mornings, depending on the day, there was one tray containing either whole apples or mandarins. This is no where near enough selection for a 4 star hotel. There are plenty of sugar loaded jams, spreads etc available. But there are no sugar free cereals (eg muesli) or sliced fruit available to add to your natural yoghurt. All the pastries, bread, pancakes, spreads, and cereals on offer are all loaded with sugar. At check in I was told there are both buffet and Al-a-cart dining options available in the restaurant for dinner. On my first night there it was late and I didn't feel like eating too much. I enquired as to how much the buffet was and was told that it was 110 MAD's. I didn't want to pay for a buffet when I wouldn't be eat much of it so I asked for the al-a-cart menu instead. At first they tried to tell me there was only the buffet option available, only when I said I was told at reception that there was also an al-a-cart menu available did they relent and give me the menu. The second night I thought I'd try the buffet option, the food was good and offered reasonable variety including a Moroccan dish. Though when I asked for the bill all of a sudden the buffet price had jumped to 150 MAD's (up from the 110 MAD's I was told the night before). I queried the price increase with the waiter who waited on me the night before, he told me, very loudly in front of a restaurant full of people, that he never said such a thing that I must have been wrong etc etc. I could not be bothered fighting with him as he drew unnecessary attention to our conversation and immediately adopted the Moroccan "I'm a man and your a woman, so I know best" attitude. So rude. I just left and decided I would not go back again for an overpriced dinner served by waiters with inappropriate attitudes. Plus, there is much more variety available right outside the hotel at much more reasonable prices. In my opinion, none of these issues should ever happen in any star rated hotel, let alone a 4 star hotel. If a hotel wants its potential guests to be able to judge it, prior to booking, based on a globally recognised star system, then that hotel needs to ensure it continually provides the standard of services that will meet the expectations those stars demand, no matter where they are located in the world. Unless there are drastic changes made to this hotel in the near future, if you are seeking 4 star accommodation in Agadir, I recommend you reconsider your options and book elsewhere.
Lovely quiet hotel situated close to the beach. Large swimming pool with plenty of space. The Bird Garden is just next door and it is a short walk to shops and bars. There is a Fitness Suite with massage, gym, sauna etc. Staff are friendly and my room was cleaned daily to a high standard. Air conditioning worked very well as did the shower and fridge. Good buffet selection at both breakfast and dinner. I ate an excellent omelette at 6.15am one morning! Drink prices are not unreasonable and are much cheaper than Marrakech. One minor quibble is the WiFi is erratic. This is not a problem on holiday but may be inconvenient for business travellers.
AgadirEddaifi, Manager at BEST WESTERN Odyssee Park Hotel, responded to this review
Thank you for the comments left during your last stay in our establishment. Wer will be more than pleased to welcome you and serve aou again and again.
I am here at the moment in room 308 and have no complaints, some people expect 5 star treatment, its clean , the staff are friendly , my room was opposite the small animal park and it wasn't a problem at all, I don't expect slippers etc in a 4 star hotel. The sea is a few minutes walk as is the English pub. Taxis very cheap.what more can I say , I am enjoying this hotel .
I have been put up in this hotel by my company and I was not impressed with the hotel.The people at the check in desk were friendly but the hotel is in need of a revamp. Air conditioning was almost non existent and the rooms are dated.I suppose it was not expensive for a nights accommodation but I know that some of the other hotels are not too much more expensive and are of a better standard.
Service was excellent and some small issues was settled by the staff within no time, say within two to three miutes. I like the room which is value for money. Location is good as well and I used only limited facilities like half board and room stay which is good. I like the best is their service but the least is bit smelly when I check in near the reception.
Treated my husband bad as I witnessed it especially the maid and the receptionist will not go into it as my husband already made a comment and we will be making a formal complaint to best western including photos and recordings of the way we were treated here.
Hi after reviewing this hotel online and staying in many hotels in agadir we decided to book in here as I have stayed in best western hotels before, my favorite being movie land on international drive, Orlando, florida. We stayed here for 3 nights after travelling back from ouarzazette I myself live in tiznit,morocco however my family visited so we decided to book in agadir. Prior to booking in the hotel I requested to speak to M Eddaifi due to inquiring regarding my little 4 month labrador pet if she is allowed in the hotel or not. Mr Eddaifi was on vacation at the time however I was told I can bring my labrador no problem so I decided to book in. Please note prior to here I have stayed in the top hotels in agadir which accept pets and none were an issue. Namely sofitel thalassa, who the operations director Mr kamil is always forthcoming about it. I brought my pet to atlantic palace, villa blanche and also golden beach. Upon checking in the first day the waiters told me to tie my dog up outside and eat I insisted not to and decided to eat outside I understand she is not allowed in the resturaunt but the way I was talked to was out of order. Seems like I had a demon with me. The pool guy the next day came to us and told us not to let the dog swim or anything which I fully understood and she did not set 1 foot in the pool however the tourists were coming up to her and petting and playing with her however the moroccan staff just jumped and ran away from her and treated her very unwelcoming. Upon checkout we paid 200dirhams for an extra room for late checkout when we checked out the first room M Elamri who worked in the reception was extremely rude and slammed the card keys down, I had a brief encounter about this to him and he seemed like he didn't care. He started bringing my 4 month puppy into it saying they are not allowed in the hotel - and if that is so why did they not say that prior to me booking and calling up?? Seems extremely hypocritical to me. I understand some people have a phobia but everyone treated the dog like a demon in the hotel which I cannot understand as she is still gods creature. To end the day on a high note the maid Fatima AZURIN was the worst meanest maid I have ever witnessed , she shouted at me and my wife for putting my bags in my other family's room and interfered saying we should not enter - this I could not understand as we booked both rooms and I paid for both myself, also she just seemed to have a chip on her soldier, perhaps she didn't deserve the 50dh tip we gave her that morning or wanted more - who knows. M Eddaifi I implore you to take action against these staff members it appears certain staff even mention that the hotel is not what it used to be and from what I can see you are hiring certain people who don't seem to show certain customer service skills. I am sure customer service skills and body language which the odysee park is lacking is highly important considering you are carrying the best western name and being below 35 on trip advisor out of 80 hotels in agadir is nothing to be proud of and the hotel and it's staff should be striving for improvement. Richard Dring 0671238822
I have stayed in this hotel four times over the last two year during the holydays and I have to say it is one of the best hotels I have stayed in.?The staff are very friendly and very helpful. The facilities are very good. The rooms are clean and spacious. The room service is quick and the food is of a very good standard.?I really cannot find fault with anything about this hotel. Certainly worth staying in if you are visiting Agadir and even though I use it for holydays with the friends it would certainly extend to pleasure.?It is in a good central location near many of Agadir's main attractions meaning that if you are visiting for a break it would also make a good base.
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