ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Addison/Dallas Hotel, Addison

4.0/5  - basé sur 455 notations.
14975 Landmark Boulevard, 75254-6709, Addison, United States - See map

Welcome to the Best Western Plus Addison/Dallas Hotel! The Best Western Plus Addison/Dallas Hotel takes southern hospitality above and beyond, as the staff members of our Dallas hotel always put the comfort of guests first. Dallas hotels boast a proximity to over 100 restaurants, and the Dallas Love Field Airport is only nine miles away. At our Dallas hotel, guests are close to the best of the city. We’re nearby major corporations and multiple festivals throughout the year in Addison Circle. Staying at the Best Western Plus Addison/Dallas hotel means there’s never a shortage of things to do or see nearby. However, it’s great customer service that really makes our Dallas hotel stand out. Hotels in Addison, TX are already known for being friendly, but we make sure you feel right at home. Local attractions, like the Addison Kaboom Town! Annual Fireworks Show, are charming and fit for the whole family. The dazzling 30-minute fireworks show is choreographed to music and a live radio simulcast on 100. 3 JACK FM. Duck into the local Improv Comedy Club and have a laugh. Need some inspiration? Our hotel staff members are happy to dish up recommendations. Our Dallas hotel is also near major corporations, and business travelers count on us when in town for a meeting or extended stay. Some of our regular guests are employees of the Toni & Guy Training Center, Mary Kay® Corporate or the nearby airport. If you’re here for work, you deserve a property that makes you feel comfortable and welcome. The moment you arrive at our Dallas hotel, you’ll be able to relax. Cool, spacious rooms are quiet and ideal for working or napping. Luxurious bedding is a welcome touch after a day of traveling. We’re happy to work with families, companies or groups to make your stay as pleasant as possible. Reserve your next stay at the Best Western Plus Addison/Dallas Hotel today for a memorable trip! Enjoy your stay!

Best Western Plus

Addison/Dallas Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 455 guest reviews
NOTE ISSUED
Excellent
176
Very Good
139
Average
59
Poor
34
Terrible
47
REFER TO NOTICE
Business Business
132
Couples Couples
100
Family Family
138
Friends getaway Friends getaway
38
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Surprising Experience"

5
20/09/2018

This hotel was well kept, clean, and overall a really good experience. It is close to a number of things that are important for me when I work in Dallas and I recommend it highly. The service was excellent and I particularly liked the "clean" remote control.

"Weekend trip"

5
10/09/2018

We stayed the entire weekend and had a very pleasant experience. We booked the room online and checked in quickly upon arrival with no issues. The young man at the desk was helpful and friendly. The exterior of the hotel is clean and in a safe area surrounding by tons of restaurants and stores. Our room with king size bed was clean and neat and included a mini fridge, microwave and decent sized TV. Bed was comfortable but the air conditioner could have been a little cooler. Breakfast was good with a lot of choices. Check out was a breeze as well. I would stay here again and recommend the place highly for the value.

"Business Trip"

4
08/09/2018

Had a good stay overall. Good location to my place of work and plenty of restaurants nearby. Queen bed not as comfortable as I would like. Hotel always very friendly and helpful. Although I did not partake in the breakfast, they had good presentation and a variety of items to choose from.

"Texas Hospitality"

5
27/08/2018

I stay at this facility because of location, cleanliness and the staff. I'm always well treated and provided with good service. This facility has very easy access to the toll way and to the freeway. Additionally, there are good restaurants very nearby to the hotel. One in special is Andiamo Italian. There are a variety of food and services nearby, the area is well maintained and extremely safe.

"The worst hotel experience"

1
15/08/2018

This was my first visit to Dallas for a work trip and what a bad impression. As soon as you walk in through the door you can smell the carpets and it just gave me a bad feeling. The girls at the front desk were friendly and one of them was training. I go up to my room after a very long day and I just wanted to take a nice hor shower. As I get out I realize there is something brownish inside the bathroom light, I get closer and move it, a huge dead cockroach!!!!!!! So disgusting. I immediately rush downstairs to switch rooms and I do but when I get into that room the pillow cover were filthy. Clear this is a very dirty property, the next morning I went to check out breakfast which was mediocre. I checked out that day and went to a different hotel because it is just unacceptable. Do not waste your money and spend an extra $50 for somewhere else nearby. I have been traveling since I was a kid and I have never seen roaches dead or alive inside a room and dirty pillows!

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Perfect Business Hotel"

5
14/08/2018

Amazing Staff, Good Amenities, Wonderful Staff This was my second visit to this hotel. Everything was perfect. They have a good breakfast spread and a decent swimming pool and Gym. Plenty of restaurants nearby. Walmart is at a short walking distance The staff is very very helpful and go out of their way to help guests. Would definitely stay at the hotel again.

"Close to everything!!!!!"

4
11/08/2018

This hotel is centrally located. Close to everything! Addison is an awesome town. There are restaurants (fast food, mid range and luxury) all up and down Beltline. A Whole Foods Market and Kroger are close by as well as all kinds of shopping. The front desk clerks were all very friendly and helpful. They serve a hot breakfast that includes eggs and biscuits and a meat along with waffles, oatmeal, yogurt and such. There is a nice fitness center and there are two computers in the business center.The only reason I did not give it a 5 is because of the pool and no hot chocolate. The pool is clean, however, it is a very small area and at breakfast they did not have hot chocolate packets. Will definitely stay here again when in town.

"Older building-needs some upgrades"

3
07/08/2018

The location of this hotel was great. Super close to the Galleria & an overall good area. The building is older & you can tell. There is no central A/C. The elevator has no ventilation or a fan to keep it cool. Considering it was summer, every time we used it, we felt like we were suffocating. The A/C in the room did not cool down. We had it on the lowest setting and our room still wouldn't cool. Not sure if the plastic covering to keep the curtains out of the way had anything to do with it. Breakfast was good. Decent selection for various diets. The location would make us consider it again, but without some updating, we would be inclined to try another hotel as there were 2 others right next to this one.

"Good Location but Hotel not Great"

2
31/07/2018

Perfect location near shopping and restaurants. This Best Western should not be classified as a PLUS, though. Toiletries are tiny and cheap, the AC could not adequately cool the room, neither phone worked, and there weren't enough electrical outlets. It seemed like an older hotel (shortage of outlets, low ceilings, dark) that had been updated (modern colors and decorations). Staff was friendly and efficeint.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, 44669 Property Best Western Plus Addison/Dallas Hotelj

"The worst stay ever"

1
28/07/2018

The hotel staff is terrible, inexperienced, and malicious. My family stayed their a month ago. The clerk at the desk did not know what to do with the voucher. After several calls to Best Western customer's service, the clerk, finally, let my family in. He changed his mind towards the midnight and told my family to vacate the room and threatened to call police. Who would keep cool after being told to vacate the room in the middle of a night with three kids? However, no recourse by the manager. a total ignorance. No recourse by Best Western. Regardless whether you are a Diamond member or a first-time stayer. Best Western hotels are a state within the state. All standards conversations are futile. The hotel manager is a king. If he/she does not like, you have nor rights. I also believe the hotel staff discriminates against immigrants. If English is not your first language, stay away from this hotel.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Response to Fred M.: Dear Fred M. We would like to apologize about your experience with us at Best Western Plus, we do try to make every guests experience a great one and we are deeply apologetic about the issues you and your family had. Unfortunatly we cant seem to find your reservation, for us to be able to further assist in this matter please contact us at 9727010881 so we can find out more information about the issues that took place during your stay. Thank you and we hope to hear from you soon.

"Nice Rooms and Quiet Location"

5
27/07/2018

Great roooms that are very clean and a caring hotel staff. went out of their way to make sure everything was taken care of and made sure i had all of the requests that i made before checking in. Usually the staff is nice but this location was over the top answering all questions and fixing tv etc when needed.

"This place is SCARY! room 202 AC IS NOT WORKING"

1
23/07/2018

i was lured in by the apparent beautiful exterior of the hotel. After i checked in, discovered the room was a filth hole.Stay away from this hotel, the worst hotel i have been in, ROOM 202 AC is not working, and they will not put you in a new room,

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Dear Ifeanyi Orazulike, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we have provided you with $20.00 Best Western gift card to use towards a future stay. Please consider staying with us again so that we can have another chance to provide you with superior service.

"Nice room"

5
22/07/2018

Very friendly enjoyed my stay. Wasn't acknowledged as a platinum member but that's not a big deal. Room was clean and comfortable. WiFi worked well and easy check out. I didn't eat breakfast but the coffee was good.

"Best Western Addison-THE PLACE TO STAY."

1
16/07/2018

if you seek a professional staff and top notch hotel,clean and peaceful while user friendly,and ready to see to your every need,,,,,stop in to the Addison Best Western Galleria Hotel.I will go no where else every trip i take to Dallas area.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Dear Ifeanyi Orazulike, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Good hotel in a safe area"

4
05/07/2018

This hotel was located in a good area....plenty of restaurant choices, shopping not far away. The hotel itself is located on a quiet side street. Our room was quiet. Room was clean, well equipped; bed was comfy.Coffeemaker in room, although we didn't use it. Front desk very friendly, both checking in and checking out. B'fast was typical hotel b'fast with waffles, scrambled eggs, sausages, fruit, pastries, bagels, etc. Price was very reasonable. Would definitely stay here again.

"Had A Good Night Sleep"

4
02/06/2018

Stayed here due to an early class in the area. Had a room overlooking the pool. Quiet and very cool AC. Good night's sleep. Good bathroom; strong shower. Breakfast was OK; nothing too exciting. May return.

"Dirty panties and rude cleaners"

1
30/05/2018

Rented room for 3 nights. Didn't look like picture. Found dirty panties in bathroom. Asked that the bathroom and bed be cleaned. Cleaning ladies complained in Spanish that it wasn't dirty. Unfortunately for them, my fiancee speaks Spanish and was willing to explain to them in Spanish how gross dirty panties that aren't hers is. Needless to say it didn't get us in the mood. Then they sprayed the bed down with something and I got a rash. The walls are paper thin. The pricing is a joke. I've been to several motel 6s that were cheaper and better, yet they want to charge Marriot prices. Gtfo with that nonsense.

Andy P, Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent"

1
21/05/2018

Enjoyed our nights stay and the breakfast. The front desk staff were very courteous. We had a late check in coming from Houston, but the hotel and pool were relaxing. The waffle maker had a long line because some folks were making 3 pancakes at a time.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for the kind words, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in future.

"Great hotel and location"

5
19/05/2018

This is a great hotel! The prices are excellent and almost always lower than competitive hotels nearby. a The location is perfect, easy to get to and close to anything you might need. This is a great hotel for any type of trip.

"Unexpected Overnight"

4
17/05/2018

Stayed at this hotel unexpectedly when the water was shut off at home. Hotel staff was extremely friendly and helpful. Room was clean, updated, and very comfortable. The hotel was quiet and and pleasant. All in all - for the price - I was very satisfied - if not pleasantly surprised. I would definitely recommend this location and would stay here again if needed.

"DALLAS SPRING 2018"

5
04/05/2018

Pleasant part of town, good shopping and dining close. Excellent location. Good breakfast, good selection, good variety. Courteous and pleasant staff. Well lite parking. Easy check in and check out. We will return.

"Business Stay"

5
17/04/2018

The staff is always friendly and helpful. The room is close to the stairs which is handy, (try not to use the elevator, walking is better for you) along with the room, the hot breakfast items are a nice treat. The hotel is close to my business dealings and local friends.

"HORRIBLE STAFF"

1
16/04/2018

This is the WORST Best Western I've ever visited. The front desk staff Alexa and John were both RUDE. Their appearance was sloppy and they appeared as though they were just rolling out of bed at 11:30am. The lobby, desk and surrounding area were filthy. The front desk had papers everywhere and the staff were “unable” to provide receipts. They will try and charge you an additional $20 of unexplainable fees. After speaking with General Manager Ankit Patel I see why the property is so poorly managed and presented by appearance and staff. THIS PROPERTY RATING SHOULD BE A -0 star

"Excellent property"

5
07/04/2018

Very quiet, several dining options within walking distance, and extremely clean. Great free breakfast with several options that changed each morning. Good parking, well lit. Felt very safe in hotel and parking area.

"Management needs to get it together"

3
04/04/2018

It seemed management didn't really know what was going on. There was a mix up in booking the bed type. I was told that two double beds cost more than a king bed. Going online I checked rates and your website showed a double bed cheaper than King. I had to pay more according to the front desk. I asked for a late checkout and was told that wasn't possible but I could check closer to checkout. I was told check out was 12noon. We were booked for 7 nights so when I checked later with the front desk about late check out I was told that check out was 11:00am. When I questioned the time they said they changed it that week. The front desk did put a note in for a 12:30 check out but come check out day I had someone knocking on my door at 11am asking if I was checking out. There was construction going on the whole time we were there. It did not seem that the staff was very accommodating at all. It was more of these are our rules so too bad. Customer Satisfaction seemed to be lacking with the management.

"Nice place! Great price!"

5
02/04/2018

Overall a pleasants night sleep..great pricing for area and good clean quality. Not much rift raft in the hallways. Some overhead noise from the local air traffic, but on the first floor I'm sure less. Good sleep here. Great price! No complaints. A+

"nice place to stay"

5
01/04/2018

This is a nice place to stay... somewhat in the center of north Dallas. Close to major roads and a lot of restaurants. They have recently upgraded the lobby area and the breakfast area. overall a really good place to stay.

"Overall nice place"

4
18/03/2018

The hotel was clean and staff members were nice and accommodating. The hotel is under construction so the lobby is not what is pictured in the photos. However, I am sure the hotel will be nice once revamping is complete. They did have a sign letting customers know they are under construction which was a nice touch.

""This is Texas, we have cockroaches""

1
07/03/2018

If you don't mind cockroaches this may be the place for you. Check in was reasonably quick and easy, minding the construction. But they only have one cart to get luggage to your room, if anyone else is also checking in you'll have to wait or make several trips. Upon getting to my room I found the bath tub filthy, garbage in the drawers and trash around the room. Phone also didn't even work. Front desk cleared the garbage but didn't really care about the rest. Next day found cockroaches in the room! After the maid skipped cleaning my room altogether that day. I inquired about what they could do about it. Hotel staff didn't really care, I was told by the front desk, "This is Texas, we have cockroaches" so I left to another hotel for the remainder of my stay. They still charged me for both nights. This hotel is not deserving of being called a Best Western, let alone a Best Western Plus! Bad customer service, dirty rooms and shoddy equipment. Only reason 2 stars if for good breakfast, alth although now that I know they have cockroaches, I wouldn't eat there again.

"$100 Incidental Deposit...Really?"

1
14/02/2018

The most I have ever paid for an incidental deposit is $50. This place charges $100 for an incidental deposit. It was more than my room cost for the night. When I mentioned it was higher than anything else I had ever seen the lady at the front desk said, "The owner is really strict on incidentals. More than any other place I've seen." I had already paid through a third-party agency, and it was late or I would have walked away. Spent the night afraid to touch anything. Dirty and under remodeling. Thin walls and gap under the door allowed me to hear the neighbors all night. Nothing fancy, just a typical hotel room where they paint over quick fixes instead of fixing it right. Broken glass in parking lot made me worry about my SUV. I stay in DFW a week out of the month and there are much better places for similar prices. The 5 star reviews are obviously bogus. Not going back.

"Mess"

1
23/01/2018

Since the hotel isn't being honest it is my pleasure to share. We were told remodel would be done. Obviously it was not done and not ready For guests. We went to our room and wasn't pleased either. We walked next door to a very nice Laquita and got a better rate. We returned to BW and expressed we wanted to move because of misrepresentation and the dust. Manager Andy Patel was called by front desk person. Andy wouldn't speak to us and told young man we couldn't receive a refund . Get this because we had opened the room door. Mind you we had been there all of less then an hour. He said the dust wasn't bad as there had been no construction going on for a week. Yes you do see an open paint can. There was no attempt to keep thing clean for guest. The place is nasty and Addison inspectors should visit. In addition the front desk was one young man. He had less then a week experience. We did stay that one night as it was two rooms so over $200.00. We tried to call front desk during evening for assistance with Internet. He never answered.

"Customer Service needs some work"

3
01/01/2018

We were checked in by the guy name, Mickey. I told him right away that it was my first time staying with them. After he was done, I was simply given the room key and told how to get to my room. I stared at him to see if he would tell me anything about the available hotel amenities by himself but was not told anything. In fact, Mickey didn't even say thank you or anything like that at the end either. Finally, I asked about the checkout time, breakfast hours, and internet information and only then I was told about those important information. I should mention here that all the information were either posted on the wall and/or available in the room guide but a good customer service would still be to provide all those at the time of check-in, specially, if the guest said that it is their first time. Later, I also found out about the pool, fitness center, and a little business center with computer and the printer all myself. Why all these information were not provided at the check in is beyond my understanding. Went to the room and there was this smell. Not sure if it was because of the dirty carpet or what. I didn't make a big fuss about it because it disappears as soon as the air is turned on. We stayed for 4 nights and there were instances where either supplies (towels, shampoo, soap, tissue paper etc.) were not replenished and/or trash were not picked up. Just like someone has already mentioned their water pressure was really low. Overall, this hotel can do much better and should provide PLUS customer service just like it says in their name.

"New Years Weekend stay"

5
01/01/2018

Under renovations but the stay was still very pleasing. Everything was clean. They staff was very polite and the breakfast was good each day. I would recommend this place, and I plan to book this hotel again.

"Good Stay; but WIFI does not work 99% of the times"

5
30/12/2017

Clean room, lobby is still remodeling, good breakfast, but hardly pickup WIFI at the room. 99% SSID is from nearby hotel. The location happens in Toll ways area, so if you needs to go somewhere fast, 90% are on tolls way

"Nice Hotel"

5
17/12/2017

The hotel had nice rooms, very clean, very helpful personnel and the breakfast was great! The hotel was in a great location, convenient to all the places that we wanted to see. The area also seemed to be in a safe area.

"Nice Place to Stay"

4
08/12/2017

Nice family friendly place to stay, breakfast good, great choices. Construction going on but they don't seems to interrupt anything. We have stayed here several time best value for the area. no complaints with the rooms. Beds nice and comfortable.

"Very Comfortable and Cozy"

5
07/12/2017

It's located in a business district. Close to the freeway. They are currently renovating the property. The staff is very courteous, helpful and informed. The area is very safe and not far from a shopping area. Great restaurants in the area.

"Dallas/Addison Nov 2017"

4
17/11/2017

Great stay. Staff was friendly, helpful & professional. Breakfast area was clean & breakfast was good and plentiful. Fantastic location...within walking distance to numerous restaurants, sports bars, convenience stores and a short ride to the Galleria Mall. Look forward to future stays at this property.

"Great Value"

4
13/11/2017

This is an above average hotel with below average cost. I have spent twice a much and not had as nice of a place. I would highly recommend anyone staying in this area to use this hotel. The rooms were clean and neat. The area felt safe and the breakfast was good. I really liked the fresh yogurt. We actually came back and stayed three more nights after the first two nights.

"Clean and Friendly"

5
11/11/2017

This hotel is conveniently located by everything. The hotel is really clean and the staff are really nice. You can walk to stores and restaurants from the hotel. If you drive it's not even a mile to a ton of others shops.

"First Impressions"

4
09/11/2017

Best Western Plus Addison Galleria Hotel Dallas is a nice comfortable place to stay. It is hard to find if you don't know your way around Dallas, don't have On-Star, and the staff don't know how to direct you from your location in Dallas (which happened to ME). Nice area, plenty of nice restaurants to choose from in area, but kind of hidden from main road (Beltline Rd) I was impressed with their Suite I stayed in!!!

"The worst stay in my life"

1
06/11/2017

We were referred to this hotel because it was near the hospital for my pre- and post - procedure and the room per our request was suppose to be on the first floor but the elevator was broken, we had to wait over 3 hours for a first floor room which smelled as though there was a Lysol Attack had gone on in the room making us sick!!! it was okay that persons /other guests can run up and down the hall after 2am making noise and only getting a repeated warning. Our Tub wouldn't drain it look as through it was being cleaned at first by housecleaning and their hopes that it would drain before our arrival - just absolutely gross!! I would not ever return to this hotel again even if it was the last hotel on this earth!!!

"lack of pest control"

2
23/10/2017

This hotel has a lot of potentials and in a very good area if it were not for the Roach problem. We spent one night at the hotel and at 4 a.m. I killed the first roach in the bathroom and when we woke up to make coffee we had one crawl out of the maker. when I told the boy at check out. he was aware of the issue and said they were working on it and blamed the weather but offered no compensation. at this posting, i am still waiting on a return call from the general manager

"Great Hotel"

5
17/10/2017

The staff is very courteous and willing to help. Hotel is very clean inside and out. Stayed for the OU/TX weekend. Will definitely stay again. Breakfast is served daily and is very good with a lot of choices.

"CLEAN AND GOOD LOCATION"

4
16/10/2017

Nice hotel, very clean, nice location to places to eat, etc. But did get charged double for my room, called today and was told I should see a credit soon. Was given a handicapped room but I am not handicapped.?.?.?

"Great place to stay"

5
09/10/2017

I have stayed in this hotel numerous times. It is in a great location and I have never had any problems with anything related to the hotel. Super clean, friendly staff, nice pool area, and very comparable prices! I choose this hotel anytime I'm in the Addison area.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and thank you for the five star review. I'm glad that you had a great Dallas hotel experience. Very glad to hear that our staff served you well and we hope to have the pleasure of seeing you again soon.

"good hotel for the best price"

5
09/10/2017

hotel was nice and clean and the staff was courteous and professional. The beds were very comfortable. The breakfast was a good price for being included in the price of the room. the hotel staff member named Gabriel was very helpful when I called the hotel after leaving items in my room.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for staying with us and thank you for the five star review. Your comments about Gabriel are just wonderful and I've already shared your very kind words with him. We think he's absolutely amazing as well! I'm glad that you had a fantastic experience and we look forward to seeing you again soon.

"Nice hotel"

4
09/10/2017

Hotel was clean, staff was friendly and the free breakfast was good. Room was comfortable and temperature was easy to adjust to our comfort level. Will use this hotel again next time we are in the area.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for taking the time to share your thoughts about your stay. We are happy you enjoyed the hotel and the location, hope will see you again soon.

"Average Stay - Sticky floors"

3
06/10/2017

The staff and the amenities were very good. The guy at the front desk had polite suggestions for dinner. the floor of the room was very sticky. Window was unlocked when we got there. Now I have to add more words to review.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and for sharing your comments. We appreciate the feedback and hope your time in Dallas was amazing!

"Good"

4
01/10/2017

We had a huge room with two big beds. Very clean. My only criticism would be that the breakfast area is small and was a bit crowded. I've had better breakfasts in BW plus hotels. Good check in and out. Nice pool area. Close to bus stop for cheap transport into Dallas centre.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and thank you for taking the time to share your comments. Your feedback is very much appreciated and I hope your experience in Dallas was absolutely fabulous.

"No complaints. Nice place to stay."

4
29/09/2017

Our room was clean. For the price we were very happy with the accommodations and amenities. It was our first time to stay at this Best Western. We will choose it again when we have need for lodging in this part of Dallas.

"Great experience all around"

5
12/09/2017

Traveled with my team to Dallas for games at UT Dallas and had a great stay here. The staff was friendly and helpful, the rooms were spacious and the beds are quality. The room and bathroom were both clean and nicely decorated. The price was fantastic for the value and service we received. The location of the hotel was near restaurants and easy access to the Tollway without any road noise. I definitely recommend Best Western Plus Addison Galleria.

"Great place"

5
11/09/2017

Nice clean facility. Friendly and help front desk agent. Great location, very affordable. Comfortable beds. Great place to stay for busses or personal. Between flights, to bring the family with children. Very convenient. I recommend this hotel to everyone.

"Excellent hotel"

5
08/09/2017

The hotel is at an excellent location. Just 20 mins from downtown and close to major offices. Plenty of food options available in vicinity with galleria mall just a 7-8 mins drive away. The staff was excellent and very helpful and courteous. They have a decent breakfast selection. With a nice pool and fitness centre.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and thank you for the five star review. I'm glad you loved our fabulous location and I'm glad that your Dallas hotel experience was wonderful. I am so happy to hear that you enjoyed your time with us and that your interaction with our staff was great, I have shared your review with our team. We look forward to the pleasure of your next visit

"Worst customer service"

1
07/09/2017

We booked a standard room but when we got to our room it smelled like wet lotion and the shower was beside the bed. We went to the front desk and the lady was no help at all. She told us that we need to call Expedia to get them to xhange the room. After 1 hour in the phone with expedia she reluctantly gave me a key to the room accross the hall. This problem could have been resolved very quickly and with a lot more satisfaction by changing the room in the first place. One thing to note, the ice bucket and coffee put are located next to the toilet in both rooms. I am not sure how this passes health standards?

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for your feedback and we apologize for any misunderstanding in your accommodations. We appreciate feedback that improve our service but won't accept any use of offensive language and derogatory terms against our staff. Our hotel policies are for all guests to follow and we pass them in a cordial manner to all the guests expecting their collaboration. When you booked with 3rd Party website there was not any special requests added to your reservation. We try to honor the request based on availability and unfortunately at the time of your arrival there were issues with the room type, and the front desk agent comp upgraded your room type from the original reservation.

"Perfect night stay!"

5
03/09/2017

We stayed one night and the hotel was perfect. Beds were comfy and breakfast was good. The usual eggs with bacon and biscuits and you cant forget the Texas waffles. The staff was very helpful and welcoming! Location was good with plenty of restaurants in the area. Overall it was perfect for us!

"Value for Money"

4
30/08/2017

Excellent location, close to the airport. Dining options around were great! Hotel itself was very clean and well maintained with a very courteous staff! Although the matressess need an upgrade, they were too firm and we literally had stiff back every morning upon waking up.

"Would someone turn down those cleaners!"

2
27/08/2017

A good check in with a very pleasant man on reception, yet all I could hear was shouting voices in either Spanish or Mexican. It turned out to be the cleaners just by the reception. They were very loud and frankly didn't care. I checked into my room and started to hear a radio or music being played very loudly in the corridor. I went into the corridor and saw a cleaner and said where's the music. She shrugged her shoulders and said I don't know. Well madam I do it was coming from a cleaners trolley further up the corridor. I saw it and she knew it. After my comments 5 minutes later the music was turned off. She knew and didn't care and lied to me. A show of total non customer service or care. It looks like these cleaners rule this hotel. Someone needs to sort them out and remind them the customers pay their salary. In the morning there was a very pleasant man on reception at 6am. He was very nice and the checkout went well. If it hadn't been for the 'mafia of cleaners' also why do they have o shout at each other when talking down the corridor? All of this was at 4.30pm when customers check in. Management get the cleaners out of the way at this time. I would have marked higher.

"Day surgery"

5
18/08/2017

Selected this hotel for proximity to UT hospital for a day surgery event. Although other hotels were closer we were advised not to stay in that area. Every we asked for from a first floor room to daily clean linens was done cheerfully and without any question.

"Needs an overhaul but what can you expect for the price?"

3
17/08/2017

We needed a place to crash while moving our daughter to college in Dallas. This location was close to her apartment. Poor A/C, (none in elevator or stairwell)humid in rooms, bed in room 251 very uncomfortable. Staff friendly.

"Real nice hotel for cheap price"

5
14/08/2017

This hotel is really nice looking and clean, the bf was great. The lady that was there for bf was so..... nice did not get her name but she was short with black hair.. and she was polite, kept asking us if we needed anything and real attentive!!

"Very impressed"

5
13/08/2017

I am a huge review user, so when I'm choosing my hotel I check all the reviews from patrons up to 6 months back. The hotel has high ratings and deserves them. I am impressed of the quality of breakfast and cleanliness! I will definitely come again.

"28th anniversary to remember"

4
07/08/2017

I was going through pricing and different hotel amenities when I came across the "bridal suite". I was impressed with the images of the jacuzzi in the room. So, I booked it for our 28th anniversary. Price was very reasonable, but I will say that the room decor was more than a little outdated. The carpet should be updated and the sofa covers. Other than that, the huge selection at breakfast was wonderful and satisfying and the staff was friendly and helpful. Will definitely go again!

"Nice Hotel Good Price"

3
07/08/2017

It was a short one day stay. Very good bargain for the price. Very close to Galleria and restaurants. Decent breakfast and check out is at noon so that's great. Will stay here again. Was in town for a softball tournament.

"Best value and service!"

5
04/08/2017

Tried BW for the first time after issues with previous hotels service became unsatisfactory. I reserved with hesitation (no fault of BW, jaded after previous experiences) but was quickly set at ease. Pulling up to the BW, the exterior is very pretty, clean, and inviting. The check in attendant was extremely kind and courteous (which is a common trait of ALL employees), and very helpful with finding an AMAZING restaurant to deliver late at night! The room was beautiful, comfortable, super clean, and inviting. The next morning I attended their breakfast, with a very fresh and delicious asdortment of options. The breakfast attendant was very helpful, kind, and pleasant. Check out was fast and easy, again with an amazing attendant. My interaction with maintenance and housekeeping attendants was also above and beyond expectations with very kind and helpful employees... and ALL with smiles. I cannot emphasize enough, how pleased I am. I will be staying again, and will be a frequent visitor aa I travel for personal business almost weekly.

"Location is prime"

5
19/07/2017

Location was prime even though it's not on the Main Street. We were there for a relaxing night out. Petes piano bar is steps away. Other places close by on for or an quick uber or lift can get u there for $3-$5 each way. Hotel was well lit. Room was fair in size and decor. Staff was positive and helpful. Would stay again.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us to thank you for the five star review. I'm glad you loved our fabulous location and I'm glad that your Dallas hotel experience was wonderful. We look forward to the pleasure of your next visit.

"Worst hotel ever"

1
10/07/2017

The girl at the front desk on Sunday July 9th was a poor example of an employee. She was very rude. Because of her I wouldn't recommend this hotel. Also we had ants and cockroaches in our room. The a/c didn't work well. The lights in the bathroom were dull.

"Jet City"

4
29/06/2017

If your in the Dallas Fort Worth area this is a good place to stay. with reasonable rates! If you like jetted tubs, a lot of rooms have them. Nice friendly staff and close to MANY nice restaurants. For a SPECIAL night choose the Bridal Suite! BIG black tub with white pillars, would be a nice surprise! You would have to pay quite a bit for a room like that , but here it is VERY reasonable! We have stayed here quit a few times. Breakfast is standard but you get waffles!

"Great hotel in great location"

5
27/06/2017

We were very satisfied with the quality of the facilities, the service, the location and the value. Within walking distance of a number of excellent restaurants and within five minutes of shopping and walking parks.

"Dallas getaway"

5
27/06/2017

Hotel location is in prime area, close to anything you could want. All types of restaurants within walking distance. Although we didn't use the pool, that area was very nice. Room was comfortable and roomy. Beds were comfortable. Free Wi-Fi is a plus for anyone with a teenager.

"Average Stay"

3
24/06/2017

Average hotel at an average rate. Close to restaurants and freeway. Easy access to downtown Dallas. Bed and pillows a bit hard. Front desk clerk extremely polite and helpful. Don't expect Hilton quality, if you do, book at Hilton. Breakfast ends at 9 AM during Monday through Friday, I would suggest extending it to at least 10 AM during weekdays. This would help others that are not on business trips.

"Descent 1 night stay for a good price"

3
20/06/2017

It was not a bad hotel - just older and needing updated. Bed was hard, breakfast was good, room was clean and staff was friendly. Makes a good one night stay, but wouldn't stay long term here. Area was a little out of the way, but worked okay for us, as we were in town for a softball tournament - just 10 minutes away.

"Business Stay"

5
15/06/2017

Great Location very quiet and located next to multiple food spots within walking distance. Nothing fancy but just like every other best western it was a good stay for the night. would recommend to others

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for staying with us and thanks for the five star review, most appreciated. We hope to have the pleasure of seeing you again soon.

"Great Place to stay"

4
08/06/2017

You are in walking distance of great places to eat. The bed is a little hard for me, but I enjoyed my stay and the staff. I would stay here again, very close to a comedy improv. The area has great places for food and entertainment.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us to thank you for the review. I'm glad you loved our fabulous location and I'm glad that your Dallas hotel experience was wonderful. We look forward to the pleasure of your next visit.

"Pleasantly surprised"

4
07/06/2017

Best Western used to be on my no-go list, but the hotel chain has made some significant improvements. (I guess that's where the "Plus" comes in, right?) Good room, good breakfast, no complaints from me.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for your review of our hotel, it is wonderful to hear that your stay was excellent and that our team exceeded your expectations.

"decepcionada del servicio del hotel"

1
06/06/2017

I was traveling with a group of friends for the weekend we had 2 rooms. The 1 day the toilet didnot flush and we reported. Second day was a coakroach in the bathroom. My friend went to the front desk to let them know about this Not Complaining due are things that happen and I know you have the pest control certificate by law hotels need one but that is not the issue the problems is the managner on duty Alexandria Marquez got so angry and She said If you dont like the hotel leave now. what kind of answer is that to a guest? she never apologize or offer a solution.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for your feedback and we apologize for any misunderstanding in your accommodations, we appreciate feedback to improve our service. The manager on duty Alexandria Marquez offered the guest many solutions and the guest declined all solutions, manager on duty also gave the option of an early check out without penalty as a solution after offering many solutions, that also was declined.Our deepest apologizes for any misunderstandings.

"Wouldn't return"

1
25/05/2017

Cable wasn't working the entire time we were there. It was hair on my towels. Telephone didn't work. I saw a man and women refilling the vending machine I asked if he was the manger, he said yes. I asked if I could speak with him, he said yes. I asked if we needed to go to the front. He said the hallway was fine (unprofessional) I explained to him all my compliments. He said he would send house keeping to bring more towels, mind you it was our check out time. He argued with me that it was an outage in the area. When we checked in they said they were updating the cable to better service. He started to walk away and said your not listening to me. He cut me off multiple times while I was talking, and would talk louder over me. Then said he would refund me $25. Very rude. Place is dirty. I would never ever return.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for sharing your experience at Best Western Plus, we are sorry to hear that our service did not live up to the expectations you had. We strive to provide personalized service to each and every guest and it seems in your case this did not happen, we really apologize for the inconvenience.

"5/22/2017"

4
22/05/2017

This hotel was nice, the check-in personnel were excellent, but there were a few problems that were encountered while staying here (examples: outer bedding was stained, couple of pillow cases stained with what looked like makeup/blood, but when we tried to wash the stains off, they didn't come off, as if they had been on their awhile and after being washed beforehand. Had a few hairs, unknown fuzz and black specks on sheets, but it was still cleaner than most hotels that I have stayed at. Breakfast basically was eaten up way before time for breakfast was to end. I'd stay there again, but they need "secure" wireless internet, not unsecured and real "full" breakfasts.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and thanks for taking the time to share your comments.

"Business stay"

2
12/05/2017

Great location but from inside is very very poor it should be 2 stars only it is not clean at all the room service forget to put shampoo and soap , and the smell of the room is terrible the quality has goes down since the last time I came in . All rooms need to be upgraded and maintenance

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for your feedback and we apologize for any misunderstanding in your accommodations. We appreciate you staying with us and again our apology.

"Doors slamming were very loud and woke me up. All night long. 9pm till 3 am. Management was notified 4 times"

2
11/05/2017

Doors slamming all night kept me awake I was unable to sleep until 3 am. I bet a buffer could be added to the doors so it is not so loud if someone closes the door hard. The decor was nice and the sheets and comforter were soft.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
We appreciate your feedback on where we exceeded and where we fell short in our delivery. We have shared your feedback with our team.

"nice place, good location"

5
04/05/2017

This is a nice hotel, in a good location at a fair price. The breakfast facility was quite crowded at times. The area that it was in was quite and close to a lot of restaurants and "support" shopping (pharmacy, Walmart, etc.). It is reasonably priced for the area and has easy access to the Dallas North Tollway, so pretty much all of north Dallas is accessible.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and thanks for taking the time to share your observations. I'm glad you had a fabulous Best Western Plus hotel experience. Appreciate the kind words about the hotel and our location, we hope to have the pleasure of seeing you again soon.

"Humidity - Check bill"

3
26/04/2017

It very extremely humid in our room. The air was working but not removing the humidity from the room. The caused very uncomfortable sleeping conditions as the sheets felt damp. I gave the hotel clerk a $10 Rewards Card however; when I received my emailed receipt it was not taken off. I've made two phone calls but it has not yet been resolved. I have to call back again.

"First trip to Dallas"

4
25/04/2017

Hotel is affordable clean and close to many restaurants and shops. Went to the Dallas zoo and enjoyed it. Didn't have any problems with our accommodations at all. I would definitely recommend stay at this location again. One thing to note there is a lot of air plane noise which didn't bother me but could bother some.

"Great experience"

5
24/04/2017

The staff was very friendly and helpful. Rooms were comfy and clean but I didn't like the decor. From the hallway it smelled like somebody was smoking marijuana in one of the other rooms. Other than that everything was great.

"Love staying here!!"

5
26/03/2017

Always stay here when I have Dallas events on this side of town. One of the best hotels ever! Nice, clean, quiet, comfortable . Love the location. Nice and pleasant staff. Breakfast is always nice too.

Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thanks for staying with us and for sharing your comments. We appreciate the feedback and hope your time in Dallas was amazing!

"Spring break trip"

2
17/03/2017

The clerk at check in did not welcome us and was not friendly. We were charged a $100 deposit immediately. Our first night we had to contact the front desk for a noise complaint. The noise continued until we called the non emergency police line and complained. The door to our bathroom would not close unless you pushed or slammed it very hard. The bathroom had no exhaust. The second night at three am noise woke us up again and continued on and off for an hour. Very disappointed with our stay. The location is very close to restaurants and some shopping. The area seemed safe as well.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
It is hotel policy to collect $100.00 for a deposit if guest pre-pay online or choose to pay cash. This is a requirement and was emailed along with the third party confirmation, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Best Western Plus Addison Galleria Hotel

"Comfortable hotel"

5
12/03/2017

Room was clean and exceptional. In room coffee was good. The bed comfortable, breakfast choices were great.The Staff was helpful. Our stay was just one night but it was peacefully relaxing. Would stay again.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thanks for the five star review, most appreciated. We hope to have the pleasure of seeing you again soon.

"Very nice property"

5
07/03/2017

Desk staff very upbeat and accommodating. Lots of parking, uhaul trailer friendly. Really nice breakfast, room accommodations were very good. Not the best wifi but the facility is close to restaurants and shopping

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thanks for staying with us and thank you for taking the time to share your comments. Your feedback is very much appreciated and I hope your experience in Dallas visit was absolutely fabulous, we hope to have the privilege of serving you again soon.

"Wonderful Hotel"

5
20/02/2017

Addison Best Western is close to several wonderful restaurants and within walking distance of the Comedy Club and Pete's piano bar. The Hotel has whirlpool baths where you can enjoy the whirlpool and watch TV at the same time. The breakfast is excellent. I would highly recommend this hotel.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thanks for the five star review. I'm glad to hear that your Dallas hotel experience was comfortable and satisfying. All of your kind words are very much appreciated and we look forward to your next visit .

"Nice Stay!"

4
27/11/2016

My husband and I stayed here through the weekend of the Thanksgiving holiday. The staff was friendly & the hotel was nice. The room was nice & clean, so was the bathroom. I just found it odd that the coffee maker & ice bucket were in the bathroom instead of on the large desk??? There was a little urine smell every time we walked into the room right at the bathroom door. The air was a bit stuffy & kept going warmer & warmer??? There was breakfast and a small sitting area. We stayed on the 1st floor which we never do but they wouldn't switch us. It was quite though! Last but not least they offer a military discount but wouldn't extended it to us because we booked online & not the phone??? But in all we'd stay here again! Nice place!

"Very nice stay! Great local. Highly recommend"

4
18/11/2016

The only reason that I did not give this moderately priced hotel a 5 is that we were created by a serious young woman who sternly warned us that no dogs were permitted and that we would be charged $200 for any damage. Come on! We are old enough to be her grandparents. All we wanted was a quiet place to sleep! The good things: 1. The whole place is super clean. No dirt or dust in the places we frequented. 2. The price is 40-50% less than other local places. 3. There are many, many different restaurants with food to suit any taste and wallet. Several are in easy walking distance. 4. Mickey, the night manager, made me feel at home. He starts working on breakfast early and never stops. He was congenial and treated us like special guests. 5. The bed was very comfortable! 6. Service - We asked for extra pillows and towels and they were quickly delivered. We couldn't figure out how to work the remote and someone came up to teach us within 5 minutes. 7. Breakfast is fine with the standard items. I like that there is a microwave available and coffee 24 hours a day. At breakfast I was able to crisp up the bacon on the buffet to my liking. 8. The room had a microwave and a good sized under counter fridge. We were able to bring food back to the room from lunch and reheat for a light dinner. We will most definitely return the next time we are in Addison.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
6. Dear Guest , Thank you for sharing your awesome experience at the Best Western Plus Addison Hotel with others on TripAdvisor. We are pleased you enjoyed the amenities we have available for our guests and our very convenient location . We appreciate you staying with us and we hope to see you again soon.

"Horrible. Horrible. Horrible. "

1
16/11/2016

Do not stay here no matter what the cost. Staff is unhelpful, rude and incompetent. i should have known when I called to confirm my check in time and they transferred me out to the the wrong booking company twice! The room was ratty, bathroom dirty and the paper coffee cups were wet on the inside like they were used and the plastic put back on. Soap scum in the bathroom and old worn out towels. Choose someplace else for your stay in Addison. There, are many other inexpensive options!!!!

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for your feedback and we apologize for any misunderstanding in your accommodations. Again our apology that our service felt impersonal during your stay with us.

"No longer Impressed"

1
08/11/2016

I spend quite a bit of time in the DFW area for business throughout the year. This is ALWAYS been my choice of hotel over the high end ones. I've stayed here at least 6-8 times collectively over the course of the year. Each visit at least 5-7 days sometimes upwards of 14 days. The first several times it was exceptional service, and great staff. The breakfast is about average for these types of hotels. However, each time I stay, the service and quality of the room decreases. This visit, upon arrival, I waited 15 minutes for check-in. I asked for a King room, in which I was told they are not allowed to change reservations, I explained I've stayed here before, and had no problem with the request. They still wouldn't change the room. The room I was in smelled of mold and mildew. You could tell this was one of there older rooms, as the bathtub was chipped and stained, and the cleanliness of the room was subpar. Mold and mildew stained shower curtain. I woke up the first night with bites all over my feet. However, after not being able to find any type of Bed bug, I wasn't sure they were bed bugs, until having the bites looked at by a professional. I am now 100% positive that they were bed bugs and bed bug bites. DO NOT STAY at this hotel. They will no longer be receiving my business nor my recommendations.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
We appreciate your feedback on where we exceeded and where we fell short in our delivery. We have shared your feedback with our team. We are sorry we didn't meet your expectations during your recent stay with us. We pride ourselves in being a top-notch clean hotel with outstanding guest service. We are sorry to hear about this issue after you departed the hotel. Our hotel has a bed bug training program in place for the housekeeping staff. We use all our resources to deal with the issue if it arises. We thoroughly examined for any signs of bed bugs in the rooms and found none. We did have Orkin® Pest Control come to inspect the room for bed bugs and they reported that there were none found.

"Great Location With Good Service"

4
02/11/2016

This hotel which located very close to many restaurants within walking distance and the hotel itself has very good breakfast which is included in the room rate. When I first walked into my room and found that the furniture was kind of old and wearing out, also my room right next to a king size bed was a Jacuzzi and shower. I thought that was kind of odd, no privacy at all when you take a shower and then they have the toilet in a separate room. I was told that the whole hotel has 4 rooms have this kind of set up and the rest of the hotel's rooms which have the shower and toilet all locate in the bathroom. Personally I am not too impress by the Jacuzzi where it was located and this is something which I have never seen in other hotels where I've been staying in different parts of the world.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thanks for taking the time to share your thoughts about your stay. We are happy you enjoyed the service from our team. We are sorry the décor of the hotel did not meet your expectations, please give us a call the next time you are in the area and we can make a reservation for a room type that suites your needs.

"Premier Jewelry Retreat/Training"

5
01/11/2016

We had an awesome time. BWP Addison is wonderful. Thanks for a great night's stay. 2 Queens in room with great full breakfast in dining room. Coffee, fridge & great room. Sitting area. Love that all rooms enter from inside with only outside doors needing access card.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thanks for the five star review, most appreciated. We hope to have the pleasure of seeing you again soon.

"Red River game"

4
17/10/2016

Stayed here during our weekend going to the OU vs TX game.. it was a decent little hotel, had a whirlpool tub in the room (which needed some cleaning) and the area around the hotel was very nice, lots of eating and shopping in the area!

"Mold and mildew."

2
16/10/2016

Stayed here based on decent ratings from tripadvisor and an OK rate. Room stunk of mold and mildew. We were so tired, we just went to sleep. Woke up with bad allergies due to the mold. Felt terrible all day. Room was relatively clean, I think the problem was with the HVAC system. Beds were clean everything was decent but the smell of mildew was terrible. Bathroom had some black mold on caulking. Gross, I don't know why they couldn't fix that. Also there is a coffee maker inside the bathroom right next to the toilet. Again gross. Offered hot breakfast, did not like the offerings. Everything seemed weird to me, not good food, maybe something that would be offered in a hospital or prison. Would not recommend the room I stayed in, but overall not a terrible hotel, maybe it was just our room?

"Bed bugs"

3
11/10/2016

We stayed at this location for two nights. The hotel was in a hidden location with a small sign that you could barely see. Once we checked into the room it was clean but had a urine smell. I started to itch on the second day and by the end had bites all over me.

"Weekend trip."

5
08/10/2016

Very clean and nice area . Hotel is well kept and clean. Staff is friendly and helpful. Area has a couple of movie theaters and plenty of nice places to dine either upscale right down to fast food. Shopping nearby as well.

"Worst Best Western Plus Stay"

2
05/10/2016

Arrived and commode would not flush. Bad Sewer odor. Transfer to another room, requested 2 extra pillows. Pillows never delivered. Went to service desk and informed that they were out of extra pillows. Pass by maid storage room and notice 20 extra pillows store in shelves. The sewer odor continued.

"Exceptional"

5
03/10/2016

We will stay no were else. Great place cosmetically, safe, service was outstanding, internet strong, ideal location, breakfast was good, no complaints at all. Staff were very nice! The bed was absolutely the best I have ever slept on in a hotel. It worked great for us.

"Incredible breakfast, friendly staff, comfy room!"

5
19/09/2016

I almost didn't book this hotel because the pictures looked dated with the plaid carpeting, but I was very pleasantly surprised when I got there! Appears to have recent improvements-room decor was tasteful, linens were crisp & clean-bed was so comfortable! Microwave & fridge in our room was nice, typical amenities in the bathroom. Front desk was super helpful-I was staying overnight checking in after midnight. At check in explaining best place to park to access room & where/when everything was. Breakfast was amazing-typical offerings at a Best Western, but upgraded. The Texas shaped waffles had real fruit toppings (grape & strawberry preserves, cinnamon apple topping), there was a yogurt machine with granola toppings, bacon was actually CRISPY!!! A first at any hotel ever. Late checkout time was an added bonus as well-most hotels are migrating toward the 11 am, but this hotel is still 12-thanks for that!

"My Stay"

4
27/08/2016

Everything was wonderful - Location etc. Maybe price a ;ittle high. Will check around next time. The price of the hotel has been increasing steadily. There are several hotels in that area that are great to stay in. The next time I will check out the area.

"Awesome"

5
25/08/2016

Every time my husband and I stay here every 2 weeks, its just awesome. A home away from home! Thank you Gabriel is an awesome employee and really shows great customer service every time we visit! Thank you!

"Decent hotel"

4
17/08/2016

I was a little worried after reading the reviews, but I did not see most of the complaints that were mentioned. The room was much larger than I expected, and very clean. There was a slight smell in our room, but nothing as bad as people mentioned. We did see a couple roaches in the hall, but none in our room. I would stay here again.

"Clean and Convenient "

4
13/08/2016

Stayed for two nights on a business trip. Arrived very late (after 11:30 pm) and the desk person quickly took care of my reservation. The room was spacious and the bathroom clean and up to date. I don't tend to sleep well in hotels so I'm not going to comment on the bed. Liked how close the hotel is to shopping and entertainment. A 7-Eleven was just down the street and a wide variety of restaurants are nearby. Really can't beat the hotel for the price.

"Inexpensive Booking"

3
12/08/2016

I booked this hotel on 08/4/16 for a stay on the same date. I got a rate of $65/night plus tax so that was great. I was taking a break in my own home town. This hotel is very convenient to the Galleria area for shopping, but you must have a car. About a 5-10 minute trip to the Galleria mall. There are a lot of restaurants within walking distance of the hotel. If you do go to the Galleria Mall try the Grand Lux restaurant. Their food is great. The room was small. Great for one, okay for two. It would be crowded for more people. The bathroom and room were clean. It's a small hotel. The staff is very friendly and helpful. The pool and whirlpool are located outside and were clean. This hotel seemed to have business people and families.

"best western review"

5
06/08/2016

I was satisfy with our room and internet, only the items in breakfast was not variate like other best westerns. the staffs behavior was great. i will recommend this hotel to my friends in the future. I think it is good to stay in this hotel in your trips.

"Suprizingly good"

4
02/08/2016

I like to stay at 4 star hotels usually, but this was close and convenient for this particular trip----the staff was extra nice and helpful. that makes SUCH a huge difference----everything else was fine---my kids were happy, so I was happy!

"Thanks for a great stay!"

5
02/08/2016

This is a very clean hotel. There is lots to do in and around the area. The staff is friendly, courteous and helpful. I would definitely recommend Best Western to my friends and family and my family and I would most certainly stay again!

"Leisure"

4
20/07/2016

The room was nice for the price. Breakfast was over by 9:00, which is early when you are relaxing, so we skipped the breakfast. There was a smell in the room that bothered us at first, but we were able to adjust to it once we were in the room for a few minutes. It was a musty smell.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thank you for taking the time to share your thoughts. Very sorry to hear that we didn't provide an exceptional experience. As we're always looking for ways to provide a more satisfying visit for our guest we appreciate your feedback for improvement and we will do our best to get better. Our breakfast is from 6am - 9am on the weekdays then 7am to 10am on the weekends. We appreciate the nice review and next time your in the area we would love to have the pleasure of serving you an even greater experience. Thanks and have an amazing rest of summer.

"Not terrible, but not recommended"

2
19/07/2016

The Best Western Plus in Addison is not a terrible hotel, but even in the budget price range it could have been better managed. On the bright side, the staff were super-friendly, the furniture in our room was relatively new, and the bedding was comfortable. And the internet worked wonderfully well. So the hotel isn't all bad. But . . . Our room had a stale smell (you get used to it eventually) presumably from the fact that it had not experienced fresh air or sunshine since the day the roof was finished. There was a small window, completely covered by thick curtains. The window couldn't be opened. While this is understandable from a security standpoint, a room with no fresh air needs building-wide ventilation system. If this hotel had a ventilation system we felt no signs of it. Our bathroom was clean ... except for a clump of woman's hair on the wall (a bit strange). Also the shower bar (holding up the curtain) had been installed upside-down, making it almost impossible to keep the shower curtain closed, because it kept slipping to the middle (the bar was designed to be high in the middle and low on the ends, but it was installed high on the ends and low in the middle). On subsequent days our bathroom was clean (no hair). If you need a place to stay for the night while driving through, the Best Western Plus Addision Galleria would be good enough. If you're staying in the area for several days (as we were) you would probably be happier somewhere else.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thank you for taking the time to share your thoughts. Very sorry to hear that we didn't provide an exceptional experience and I'm sorry that the Best Western Plus Addison Galleria Hotel was not a good fit for your Dallas adventure. As we're always looking for ways to provide a more satisfying visit for our guest we appreciate your feedback for improvement and we will do our best to get better. Thank you again for taking the time to share and we wish you safe travels and enjoy the rest of your summer.

"Pool was not clean"

3
19/07/2016

When we checked in our room had a strong smell, I think it was the cleaning product that was to strong. We also wanted to enjoy the pool but it was dirty, we found several cigarette butts in the pool and it looked like it had not be cleaned in several days, Pool area was not maintained

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Teresa, thank you for staying and taking the time afterwards to share your experience. While we do have routine weekly pool maintenance, I want to apologize that you had to experience and uncomfortable stay. We pride our selves with guest satisfaction and we are always looking to make things right when its needed. Hope your stay in Dallas was fantastic and next time your in the area we will be grateful to have the please in serving you again.

"Stay at your Own Risk"

2
18/07/2016

This is a older property and you can tell from the start. Rooms were outdated with few plugs to charge things. Also I will never understand why when you have four in your room with two beds that they would only leave three towels. We even went a got the fourth towel the first night but the cleaning crew took it and only left three. There is only one elevator (hot- no ac) in the whole building. You find yourself walking down one long hallway to get to it then getting off and walking another 100 yards back and around to get to your room. The keys card pads are really clumsy to use. There were unfriendly smells in the room and hallways and our friends had the smell of fresh paint in theirs. Another friend checked out after finding roaches in there room and no shower curtain. Fortunately we did not see any. This property is in a nice high activity area with a whole bunch of great places to eat. But the property is difficult to get too at times off beltline when there is a lot of traffic. There are way too many other nicer choices of places to stay if your in this area. You know the old saying - you get what you pay for. We checked out a day earlier than expected. We would choose another place next time.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thank you for taking the time to share your comments and observations. While we pride ourselves on having very comfortable rooms, I'm sorry to hear that this was not the case during not only your visit but your friends either. I do hope that the rest of your time in Dallas was satisfying and memorable. We wish you safe travels and happy trails.

"A great stay at the Best Western Plus Addison Galleria Hotel in Dallas,TEXAS"

5
17/07/2016

A great stay at the Best Western Plus Addison Galleria Hotel in Dallas, Texas, USA. Had a great sleep in the very comfortable bed. Breakfast was delicious. Very nice and helpful staff at the front desk during check in and check out made my stay more enjoyable, and I would highly recommend this location.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thank you very much for the five star review. We appreciate your wonderful comments about our front desk and the rest of the team. I'm so happy to hear that your Best Western Plus Addison Galleria Hotel experience was absolutely fabulous. We look forward to the luxury of serving you again when your travels return you to Dallas.

"Good hotel, low price"

4
05/07/2016

It's a very good hotel or a low budget. Has all the basics, staff is friendly, just the breakfast is not all that good. Internet works fine, the is a good and clean pool. The microwave and refrigerator helps a lot, you can buy things on the Whole Food Market(15m by walk) ou on 7up(very near the hotel, less than 5m) an do them easily ant your room.

"Good deal some flaws."

3
30/06/2016

Another 3 days in Dallas for a conference. I decided to stay at the Best Western because of price, I saw that this hotel was remodeled and near lots of restaurants. I arrived a little late due to weather. Upon arrival i had to wait in the lobby for almost 15 minutes before anyone showed up to the front desk. Needless to say I was not in a good mood after a couple delays. The room is spacious, the breakfast is good, the only other issue I had was that there was a dead cockroach near the AC by the window. Now im a guy and cockroaches dont bother me, specially dead ones. However, this dead guy stayed there on the carpet through two turnovers. To be fair to the hotel. I did not notify them or complain about it. But it was a test to the cleaning staff. Whom also left a hefty bottle of cleaner in the bathroom. Internet was awesome though!

"fair price, good quality"

5
25/06/2016

Decent room, typical motel breakfast. Friendly staff. At check-in I asked for a blanket and he immediately gave me one. The breakfast food was always stocked. I thought the price of the room was fair as in not too high.

"Oké "

3
24/06/2016

I would give it 3,5 but 4 is to much. WiFi very poor. Fitness center was good Room was good and breakfast oké Pool is very small, no towels available at the pool. We could not get in true de Side doors as they told us. Bed was comfortabel. We had à problem with loud noise from the room above us and it was quickly fixed.

"Wedding on Hot Saturday"

4
23/06/2016

The location is wonderful, surrounded by several restaurants, delis, mini stores, dessert spots (all within walking distance), and the Galleria mall is a 2 to 5 minutes drive away. The hotel staff was friendly and had a sense of humor, they offered breakfast for every guest, the room were clean, we'll kept, and bright. The only negative was the amount of heat on the elevator and in the stairwell. Otherwise a great place to stay for business or pleasure, or with family.

"Nice hotel, but staff is unable to control noise"

2
15/06/2016

The hotel night staff was unable to control the noise made by motorcycles which were arriving and partying up until around 1:00 am. My family stayed in the room for three nights. The first two were ok. I asked the hotel management to comp the room for the one night we had problems, but they refused. They did offer a $25 gift card and 5,000 Best Western points. Better than nothing, but a good nights sleep prior to a long drive would have been better.

"Great Location"

4
10/06/2016

This hotel is surrounded by a large variety of nearby restaurants and bars. It is clean and well staffed. Our room requests were handled promptly by Alex at the front desk. During our stay we were also assisted by Matt and Gabriel, all very courteous and friendly. We used the pool area which was well maintained and the surrounding area was kept very clean. The free breakfast was a little above average for quality, but the staff kept plenty of items available throughout the serving time. I would recommend this hotel on its own merits, but especially for its location..

"Nice, but........"

2
07/06/2016

The room was really nice, clean and all. But the smell that greeted you when you opened the door was not. It smelled if mildewed dog or wet chicken or a cross between. Which is funny because they require a $100.00 incidental deposit. Too bad i cant ask for an olfactory offense deposit. Even cutting on the air conditioner didnt alleviate the smell. Plus what i paid for the room even with my discount, i should have a smell free room. I wont be back. I have a problem with smelly rooms. I cant stand them.

"Good hotel for the value"

4
06/06/2016

Like this hotel for the value. Room was comfortable. The A/C was fantastic which in TX is a must. Good overall quality for the money. There are a few minor imperfections that could be improved upon. We had a moldy smell in our room. Febreeze fixed the problem. We discovered the issue and reported to the staff upon check out. I hope it was fixed.

"Business Conference"

3
29/05/2016

The overall experience was good. The staff was very pleasant and helpful. The conference room is basic but if you need to get a group together it will meet your needs. The property is clean and well kept. There was no category for good only average to very good. The rooms were good. The conference room was average. FYI Addison has every imaginable restaurant available from $ to $$$$. Some are within in walking distance none of which are more than 5 minutes from the property.

"Girls Weekend Stay"

5
24/05/2016

I highly recommend this hotel for any type of stay. We were having a girls weekend. It is conveniently located to many many restaurants and also activities. There were three of us women and they actually had a room with 3 Queen beds. What more could you ask for?

"Great customer service but .."

2
22/05/2016

When we entered the room it smelled as if we had entered the pool room literally. I called the front desk and was told crack the window to air it out some. I was unable to get it open and honestly felt like it wasn't my job to do such a think. Honestly the smell never changed it was steady and strong. I called once again and was told there was nothing he could do as the hotel was full. My family including a small child had to breath that smell whatever it was chlorine or some type of chemical the entire night. Since we paid with a card it was no use asking for any money back to find somewhere else. It also got really warm in our room at night it's as if someone else was controlling the air even though we had the option to do so was in the room. There was also hair in the tub wrapped around the faucet. We will not be returning. The staff was friendly. The only plus.

"Bad experience"

2
21/05/2016

Terrible breakfast, imitation eggs, poor selection, shut down at exactly 9 AM and they hauled everything off and unplugged every cord including coffee. The rooms had poor acoustics and you could hear a water faucet turn on next door. The signage off the road to get there is so hard to see we drove by several times before we found the small sign to turn. We would not recommend this Best Western,

"Really Nice Hotel in a Great Area!"

4
19/05/2016

My sisters and I stayed here in January 2014 and attempted to stay here this year, but had a family emergency and forgot to cancel the reservations (so I ended up paying for one night for two rooms) for March 2015. I tried to get a refund but the manager did offer to give me one night stay rate to use within 60 days of making the phone call. Despite this mishap, I would still recommend this hotel as it is in a really fantastic areas close to restaurants and not too far from shopping. My sisters and I love this hotel and would stay here again.

"Exceptional"

5
16/05/2016

Great rooms, pool, gym room, breakfast, and staff. All were very helpful. The rooms were clean and there was plenty of selection for breakfast. The pool and hot tub were clean and had ample room for my group. The beds were very comfortable. There is an airport close and planes fly low over the hotel, however, I never heard them in my room. I recommend this Best Western to families and couples.

"great stay"

5
16/05/2016

I always stay at a best western, people are friendly, price is right, I would tell all my friends business partners, that it would be a great place to stay, so far any of the best western hotels have been a pleasure, no trouble at all, people are very thank full when you stay at there hotels gives you a good feeling

"BEST WESTERN IS THE BEST BY ISMAIL VAID"

5
10/05/2016

BEST WESTERN .is not very expensive place to stay specially both hot and cold breakfast includes with your stay at no extra charge plus free parking and high speed internet too.I have stayed other hotels also but there is always be problem either with the room ,cleanness, parking or specially bedding comfort. I have also noticed the price may be paying few bucks more but compare the quality of stay for that price i am paying at BW.

"Not a bad place for Best Western!"

4
09/05/2016

Nice and decent interior. Breakfast had a good attendant when I was there (April 2016). TV was okay, room was not stinky. Parking lot was well lit. Good location. Everything in the gym worked! I usually avoid Best Western at all cost because of the shyster "Patel" clan that historically runs these hotels, but this is okay and well kept. Walk down the street and enjoy the greenery of the business parks.

"A few issues"

3
09/05/2016

I had 2 rooms one of my rooms had an odor the window was open when I got there I guess they was airing it out my other room toilet was stopped up but it was ok for a night I got a good price on the room and the area is great so for the price you cant beat it

"Decent, Clean and no surprises"

4
08/05/2016

Conveniently located and traffic congestion is not a concern for weekenders. The warmer spring weather in Dallas During late April have guests using their pool till 9+ in the evening so ask for a room that does not face the pool if in the ground floor. Wall AC unit has temperature indicator instead of those with low-med-high. Still you'll hear it kicks in at night (bummer for light sleeper) Breakfast is decent with both hot and cold items. Staff top up items quickly too. A good over night spot for us

"Location!Location!Location!"

4
06/05/2016

Friendly Staff - Great location close to everything in Addison. We have been staying here for almost every trip to Addison for at least 5 or 6 years. Rooms are updated and clean. Parking is has never been a challenge. Breakfast is decent for the price - you get real protein.

"Best Western Plus Addison"

4
02/05/2016

The hotel was nice and clean. Would definitely stay there again. The breakfast was hot and good. The late night check in process was smooth and the front desk agent was very nice and polite. The actual room was clean with no issues. The carpet was clean and so were the other pieces of furniture.

"Worst hotel experience of my life"

1
28/04/2016

My wife and I reserved a deluxe room (with sofa) at the Best Western “Plus” Addison Galleria Hotel with an arrival date of Wednesday, April 27 and a departure date of Saturday, April 30. Upon arrival, my wife immediately noticed that the ice maker, which was right next to our room (#121), made an incredible amount of noise. We went back to the check-in counter and asked to switch to a room where we wouldn't have such a loud device right next to us. We were told that they only had smaller rooms without sofas available. As we didn't want to switch to a smaller room than what we reserved, we left it off that we would see if it would work and, if not, come back to switch to another, albeit smaller, room. Within approximately one hour of arrival, it became clear that the room was far too noisy and we would never get a good night's sleep. As such, within an hour of check-in, at approximately 3:30PM, I went back to the front desk and spoke with the employee who checked me in as well as with the manager, Andy Patel. I was asked if we used anything in the room and I replied that we used one washcloth and a hand towel but everything else was untouched. I was told that, due to having used the washcloth and hand towel, the room had been “tampered” with and they were unable to get us another room. I was shocked to hear this and asked why we couldn't simply swap the washcloth and hand towel. I offered to do so myself. The reply was that the room had to be cleaned by housekeeping because it has been “tampered” with and housekeeping had already left for the day. Keep in mind this was at 3:30PM. I started that my wife and I would not be able to sleep the night and that we would have to go elsewhere. I was told that since we “used” the room, we would be charged for one day's stay. I again advised that we complained immediately upon arrival and that we were in the room less than one hour. I was again told the same in addition to being told that the situation was my fault because I should have specified, when making the reservation, that I wanted a room away from the ice maker. I went back to speak with my wife, who I had asked to wait in the room, and, while going back to the room, I noticed approximately four doors down from the room a housekeeping cart and an employee cleaning that room. I stopped another employee and asked if she worked for housekeeping. I was told she did and that not only was she there but there was also a housekeeping supervisor on that same floor. I then spoke with my wife and she decided she would try to speak with the manager. She was told substantially the same as I was told. However when she specifically asked why they couldn't move us to another room, she was told that there were no rooms available despite multiple, albeit smaller, rooms having been available one hour prior. I subsequently advised the manager that, despite his having stated housekeeping had already left for the day, there were still housekeeping employees on that floor and cleaning rooms. Appended to this review you will find a photo of the hotel room on the left (with my wife, standing in front of it, redacted for privacy) with the ice maker next to the room on the right  and the housekeeping cart a few doors down. I advised I took a photo of the housekeeping cart still there a few doors down. I was advised that those housekeeping employees were not assigned to the section of the hotel with room #121. How convenient! I stated that we were leaving and that their insistence on charging us for a night's stay when we would have to pay for another hotel for the same day due to no fault of our own was objectively unreasonable. I advised that I would be reviewing their hotel poorly on Yelp and TripAdvisor in addition to disputing the charge with American Express, my credit card issuer. I was sarcastically thanked for having provided that information and told I would be charged nonetheless. In a final attempt to resolve the issue without having to dispute the charge, which costs the merchant money in the form of a “chargeback” fee, I called Best Western corporate and advised them of the situation. In response, the following day, I received an email from the very same manager I had dealt with indicating, in pertinent part, “I have investigated your comments and found no prior request was added to reservation about needing room away from ice machine and as our agent tried to move your room right after check-in you declined to move as a result we had no rooms to transfer you after 1 hr. We checked the room after you left and show the entire room was used including shower so we were not able to provide a refund to your account…” This reply fails to acknowledge that the room we were initially offered as an alternative was smaller and was not of the same caliber as what we reserved and we were told to come back to the front desk if we changed our minds. It does correctly acknowledge that we complained upon arrival and that we came back to complain within approximately one hour of having checked in. Conveniently, all available rooms had allegedly been booked in that short time. To say that the entire room was used within an hour is not only as false as his prior assertion that housekeeping had already left for the day but it is clearly an invented pretext to justify an arbitrary decision to charge me for services not delivered as an ordinary person would expect. Namely, an ordinary person would expect, without having to note a preference on a reservation, that a hotel room would be quiet enough that he would be able to sleep through the night without being awoken due to excessive noise. You'll notice there was no denial that the room was unreasonably and objectively noisy. Rather, there were assertions (some untrue) as to why the problem was the customer's fault. As previously alluded to, before ever looking at the room, they advised that they would be charging me for a night's stay based on a washcloth and hand towel having been used and the room, therefore, having been “tampered” with. The room was never inspected or visited by staff prior to my being told they would be charging me. Consequently, the assertion that “the entire room was used” is a fabricated justification for a decision that was made prior to the hotel ever having set foot in the room. To punish a customer for failing to note a preference, that he would have no reason know in advance of arrival, on a reservation is a pretext for a greedy individual's poor business decision. My wife and I ended up having a difficult time finding another hotel, as the adjacent La Quinta was fully booked and the nearby Hampton Inn was also full. We ended up staying at a more expensive Marriott because we were left basically stranded in the middle of Dallas. The Best Western “Plus” should be happy we haven't asked them to reimburse us the difference, as we reasonably relied, to our detriment, on being able to stay at their hotel.

"Excellent place to stay at a great price"

4
27/04/2016

The staff were courteous and helpful and the hotel was clean, comfortable, and quiet. I really like having breakfast available which saves me time in having to find a place to eat. They did recommend dinner options that turned out to be wonderful.

"Only good thing was the location"

2
24/04/2016

Super dim lighting, incompetent staff, front desk button didn't work, you could hear everything going on. The location is the only reason I stayed here. If you're looking for a good location and not much else, stay here.

"Good hotel in good location"

4
22/04/2016

The location was the main point for staying here, never been to Dallas. Easy to get to but not too close to the freeway. The hotel is clean and staff is good. Many restaurants near by, Whole Foods, and other stores. Free breakfast wasn't great, there are better breakfast options just a block away.

"Amazing Hotel"

5
21/04/2016

If you are with family as i was the Presidential suite is the room to get! The bedroom and living room had plenty of space. The staff was both friendly and helpful. Its close to anything you want in dallas. Lots of near by restaurants and a short drive to the American airlines center to catch an NBA game. Great breakfast. Thanks for a wonderful time!

"Price is right!"

5
18/04/2016

Very convenient location! Staff very nice and the complimentary breakfast is a full breakfast very nice! Not over priced and the staff make sure that you are taken care of and that you have what you need.

"4/5"

4
17/04/2016

This trip was part of a retreat for 7 of my resident assistants from the university I work at. Everything about the hotel was great. The guy running the front desk, Matt, was incredibly helpful and very kind. Beds were comfy. Hot tub was great. Pool was pretty cold. Breakfast had a pretty big variety. Down sides: 1. Rooms were kind of small, but that's not too big of a deal. 2. Around 11:00PM, a different hotel worker (not Matt) knocked on our door and told us he was giving us a "final warning" about noise or else he would kick us out. We didn't think we were being too loud. Prior to this, we had not received a single noise notice from anyone. The worker wasn't very kind and it kind of threw us off because he was the first person to tell us about noise. I told Matt about this in the morning and he was unaware of this interaction. Either way - Matt was pretty nice about this and apologized.

"Great location"

4
17/04/2016

We have stayed here many times. It is convenient to the activities we engage in and the rate is always good. Service is always good. We visit family in the area often and usually stay at the Best Western in Addison. The hotel is close to many restaurants and the Dallas Tollway.

"Rep Trip"

5
15/04/2016

You truly need to get rid of the instant coffee an go to fresh brewed. Other than the coffee the room is very comfortable as is the rest of the hotel. The hotel location is great with numerous excellent restaurants within walking distance.

"Nice place"

5
14/04/2016

A very nice. Clean place. Hottub was great too. Hot and strong bubbles. . Clean rooms. Good breakfast. .... pool was refreshing. Quite hallways. . Kid don't have much to do here. No kid pool. But exercise room was ok too.. everything worked just fine. Great price. Friendly staff as well

"Mediocre hotel/Unfriendly staff"

3
10/04/2016

Facility is in a safe location but there was no parking. I would go out and get in around midnight only to find that there was no where to park my car. Hotel room was as expected, everything was older. Had problems often with the front desk having no available staff to help me check in, check out, or answer questions. Cleaning staff were above and beyond, however: very nice and went the extra mile.

"A surprise by the Galleria"

5
07/04/2016

When I booked this room for three nights I was a bit apprehensive because of the length of our stay. Apprehensive no more. We loved our stay. I was close to downtown (Cotton Bowl, Fairgrounds); W's Presidential library, Highland Park, Costco...all the places we wanted to go. If your a progressive and can't get over yourself, this is not the place. If you are a normal person who likes to invest their assets in great dinners (Café Pacific in Highland Park Village) this is your place. Plus Addison is a great nearby location with a Whole Foods. Thanks Best Western!

"It is what it is....and it is good at it."

5
04/04/2016

As I read some of the negative reviews on this property I see a problem that exists in 2016 America. Folks want a Rolls Royce with a lifetime service policy for the price of a 1996 Chevy Malibu with 4 bald tires. This is a mid-level hotel and not intended to be the Ritz Carlton. The price was more than fair as the location was perfect. The breakfast was more than adequate in the morning to get you going. The staff was polite and prompt. The property was very well kept from landscaping to the interior and I noticed none of the smells other mention. If i had one concern it was the bed was a bit harder than I am used to but I woke up with less back pain than usual so maybe that was a positive. The pillows were more than plush enough, As to the location, there is easy access to the Dallas tollroad and I635. There are literally dozens of restaurants of every type within 1/4 mile and many deliver. There are several across a side street including a convenience store.

"Bad customer service"

2
23/03/2016

Very unprofessional desk clerks. Room was very clean and comfortable. My previous visits were great with never any problems. I will never stay at this hotel again. I will stay at the La Quinta next door as I have never been treated badly by hotel staff.

"HORRIBLE!!"

1
21/03/2016

Check in late so already we were tired! After going to dinner we come back to relax just to find someone else's dirty clothes left in the bathroom, the TV remote had food all over it and when I called down to the front desk to report it all they said was "I'm sorry about that would you like for us to come pick those items up" REALLY! Didn't even offer for us to get another room. We stayed because it was late and we were tired. The next morning you could hear absolutely everything! Housekeeping knocking at your door at 9am! People upstairs, in the hall, down the hall, outside, etc...we get up to get ready to check out cause we are not staying another night as planned. As we go to open the door it literally falls apart and locks us in, housekeeping was just outside and was able to let us out and as they were walking away we heard them say that the door had been reported several times before! Now since I booked through a 3rd party I am waiting to see if I will get my money back! Worst experience EVER!!!

"All in all we were not pleased."

3
20/03/2016

We were not pleased with our stay at this Best Western Plus. We had no time to change rooms or hotels much less to complain, although upon check out I did let them know about the Light bulb missing in entry. There was also a dirty smear on the chair cushin, the bathroom smelled like mold, a loose plug outlet in bathroom. Our room was Very noisy, we could hear people walking and talking in the hallway, and clanging of vending machines in hall. Breakfast was strange and tasteless, we had foam eggs and when we ask what kind of bacon was being served, we were told it was pork. Later we found out it was turkey and could have enjoyed it with our foam eggs. The gentlemen at the check in and check out were very nice and professional. We did not have time to lodge a complaint, as we were on the run from check in to check out. It should have been clean and all fixtures working properly. As for breakfast if it is free there is no room for complaint. All in all we were not pleased but it was acceptable for the price and I'm sure they would have done something if I had time to deal with the issues at hand but as it were, I did not have that luxury.

"Best Western PLUS Addsion Galleria"

4
18/03/2016

I have never stayed at a Best Western and I was skeptical when the reservation was made. I was pleasantly surprised by a nice exterior, clean and very quiet interior and a helpful staff. I had a small issue with my TV reception which the staff was quick to rectify. The room was comfortable and the experience was very nice. Close to restaurants and convenient stores. I will stay here again when I am in the area for business.

"Good hotel, but the bed was way to firm"

3
15/03/2016

I liked this hotel. The staff was very friendly and it was in a good location. However, I did not sleep really at all. The beds were way to firm and it actually hurt my back. I haven't slept on a bed this uncomfortable in a while. I know this is kind of a personal preference, but it really did impact my visit.

"Underrated hotel"

5
14/03/2016

The hotel is a great price for a spacious and clean room. Definitely will book again since the price matches the high quality of the room. Most people might not consider Best Western when thinking about booking hotels, but after trying two different locations, both were convincing enough to have me always check there first for a hotel before looking at others.

"Best Western Addison Galleria"

4
14/03/2016

Pros: Location of the hotel is good, conveniently close to 635, Dallas Tollway, Restaurants are close walking distance. Rooms are in decent shape, beds were good to sleep. Cons: Noisy neighbors who create a raucous at 3 Am. Voices travel through the walls if loud.

"First floor nightmare"

1
12/03/2016

Just left this hotel.today horrible it's nice but they put us by exit door on first floor my kids and I didn't fall asleep till after 230 door opened and closed till 230 am then as we were leaving we got locked out of our room and it wasn't even 12 I will never stay here again

"Unfriendly staff, dank and tiny rooms"

1
07/03/2016

The hotel staff were the most unfriendly people in the customer service field I have ever met, from check in until we cancelled the rest of our stay after 2 nights and left early to stay at a better hotel. Immediately after entering the room I noticed a funny smell (mildly dank /mildewy) and found a random cheap bracelet on the floor (raising the question of the thoroughness of the cleaning prior to guest check in). The "king jacuzzi suite" consisted of a super tiny room (my college dorm room was way bigger) with the jacuzzi (containing the one and only shower for the room) two steps from the bed. The dorm-like feel continued with random room checks, being yelled at for keeping the window cracked while inside, and signs posted about no food in the rooms. Save yourself an abundance of headaches and avoid this establishment like the plague you just may get from staying there!

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for your feedback and we apologize for any misunderstanding in your accommodations. We appreciate feedback that improves our service but won't accept any situation where a guest does not comply with our non-smoking policy. Our hotel policies are for all guests to follow and we pass them in a cordial manner to all the guests expecting their cooperation. When we serviced your room we found that our no smoking policy had been violated. We did not have any other option but to ask you to leave and vacant the room. I do understand that it was inconvenient for you and apologize that we could not accommodate you.

"Nice Surprise"

4
28/02/2016

Haven't Stayed at a Best Western in 10 years. This was a nice surprise in a great area with shopping, restaurants and close to UT-Dallas. Large modern rooms and the breakfast was very good with several choices. Will do it again! BG

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thanks for staying with us and thanks for taking the time to share your comments. Glad to hear that you were very pleasantly surprised with your Best Western Plus Addison Galleria Hotel experience. Your kind words are most appreciated and we hope to see you again soon.

"stay"

3
23/02/2016

My stay was cut short from a over flowing toilet that the manager said was our fault so he would not move us to another room. We arrived at the hotel at 1:30 am and by 6 am the toilet over flowed are 2 flushes.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thanks for staying with us and thank you for taking the time to share your feedback. I am very sorry that condition of your room wasn't what it should've been. I have shared your experience with the staff and hopefully we will be able to make some very much needed improvements in our level of service and the quality of our cleanliness. We do hope to have the pleasure of seeing you again soon.

"Family visit"

3
23/02/2016

The hotel itself was clean. The breakfast was less than satisfactory....choice of food was slim, and looked unappetizing. I found the front desk staff unhelpful, inappropriate, and unprofessional. I had an early morning flight and was delayed in checking out by the front desk...when the person on duty choose to schmooze with his buddy and then shine me on when I asked him to hurry. Unacceptable.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
We appreciate your feedback on where we exceeded and where we fell short in our delivery. We have shared your feedback with our team.

"Perfect!"

5
21/02/2016

I have stayed at this hotel twice in the past 12 months and is the only hotel we will stay in when in this area. The font desk staff was very accommodating and nice. Both times I used the laundry facilities and and found them clean and secure. (room key required for entrance). The area is very safe with tons of restaurants and other shopping. The breakfast selections were varied, delicious and filling. Great fresh fruit.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for staying with us and thanks for the five star review, most appreciated. We hope to have the pleasure of seeing you again soon.

"top in dallas area"

5
17/02/2016

I have stayed at this hotel in excess of 55 times, always clean rooms and common areas, courteous staff, and close to numerous restaurants and shopping. There are also venues of entertainment close enough for those who do not mind walking a couple blocks. With all of these surrounding shops and retail the location is excellent for those who are in town for extended time frames.

Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review
Thank you for your detailed and positive review of our Hotel. I appreciate your feedback on our staff, service and our accommodations. I have shred the your thoughts with our staff. We hope to welcome you back in the near future.

"Pleasant and comfortable"

5
15/02/2016

We have stayed here before it is close to the tollroad and lots of restaurants. The breakfast is good but we usually eat elsewhere. We visit Dallas area about five times per year and stay here. Thre fact that we have stayed here before speaks for itself.

"would seriously consider staying again"

4
14/02/2016

matt send me what i requested to my home city per our phone conversation before arriving. i forgot the breakfast hours one day arriving after 9:00 am but alex arranged for me to get what i needed which was very nice. lee was friendly, helpful, and had a good personality. the only thing that i would suggest to help prevent a lawsuit from a hotel guest is put very inexpensive mats on floor of shower tub suction cups on bottom and traction threading on top. the tub is very slippery when taking a shower.

"Clean and Convenient"

5
08/02/2016

The hotel room was clean, the hotel staff was friendly and the location was convenient to get to everything in the area quickly. My son and I came to town for a tennis tournament at Greenhill School which was less than 6 minutes away.

"Traveling with X-Mother in-law."

5
08/01/2016

My Daughter was nominated for a Rising Star Award. Thus the trip to Dallas. 4-hour road trip. Music, nice drive, a stop at Buc-es for a much needed distraction. Plot twist! X-mother in-law was riding up with me. After 4 hours of nonstop talking. I was able to secure a room with a second room attached at great price with Best Western. It was nice to be able to have a private room attached to the double room. The surrounding hotels were a bit pricy and only offered double rooms. I did not want to secure two separate rooms. I would stay here again and highly recommend this hotel. Daughter won the award, And I endured another 4 hours of nonstop talking on the way home to Houston. At least I got a good night's rest. The elderly you gotta love them!

"beyond expectation! will come again!"

5
21/12/2015

everything looks like new, organized and clean! staff is very friendly and supportive. love this hotel and will surly stay next time we go to dallas. we got a very nice rate from Expedia and this added up!

"Getaway"

4
20/12/2015

2 Night stay. Room was decent, and facility looked clean. Breakfast was included but cant comment on it, since we didnt attend. Only issue was that we like the room freezing and we couldnt get the AC as cold as we wanted. We were out and about most of the time we were there. Near to lots of different places to eat and shop.

"RESERVATION MADNESS"

1
17/12/2015

Paid in advance for two nights. Was locked out of room second night, had to pay AGAIN, Staff could not figure out how to check my reservation tho I had confirmation number of my two night reservation. Very unprepared to handle anything out of ordinary, even manager acted like he was dumbfounded and was not the friendliest person during this crazy nightmare. After a full day at UT SE Medical center I was not ready to deal with this problem. I may be staying in this area once a month for several years for medical treatment and will look for other accomadations.

"Fantastic Location"

4
11/12/2015

We always stay at this Best Western when we are visiting Addison.. great location and nice hotel plus good value! Within walking distance to lots of entertainment and awesome restaurants. Very well lit area for walking late at night and safe and secure.

"Great hotel"

5
11/12/2015

Nice people. Good location. Clean rooms. Staff was very helpful and friendly. I would suggest this hotel to anyone and plan on staying again in the future. The location is within walking distance to some great restaurants and night life.

"A disappointment"

2
06/12/2015

This is a 3 star hotel. The rooms are big and clean. 5 of us met from all the over the country to work for a charity nearby for a week. The breakfast was standard for this level hotel but i could not eat it so we went out. Plenty of choices right in walking distance. The common areas are small so we were not able to get a seat for breakfast. Then in the eve the rooms are too close to this small area and not really usable. So if you want to socialize with your group for get it. Also we had a bad experience with an inexperienced desk manager. He was rude and not able to compromise competing requests from guests. The night person who comes on at 11 is great but the one before him very inexperienced. We were so dissatisfied we moved to the La Quinta next door after 2 nights in this hotel.

"Great Stay"

5
23/11/2015

My experience at this hotel was Great!! my daughter and her friend loved it. It was within walking distance from the event we were there for at the Addison Improv Club. So many different restaurants to choose from that are also within walking distance in case you don't have a car. The Dallas Galleria Mall is within 1 mile of the hotel. We were able to Ice Skate, have dinner, and be back at the hotel to have a great night sleep before driving back to El Paso the next day. The hotel staff was extremely helpful and very welcoming. I will stay at this Best Western again when ever we are attending events in the area.

"Perfect"

5
22/11/2015

I chose this location based upon reviews I had read on Trip Advisor, and they were absolutely correct! Friendly staff. Spotless rooms. Very comfy beds. (I cannot comment on breakfast as we met relatives in a near-by restaurant that morning.)

"It was okay"

3
18/11/2015

It was a rather noisy hotel. We had a first floor room. The lock on bathroom door was broken, and we had to REALLY push on the door for it to even close. Room décor looks old. Carpet could have been cleaner. Not much for TV channels.

"Nice Relaxed place to get away!!!"

5
01/11/2015

Great place to get away for the night. Rooms are spacious and clean. The jacuzzi rooms are awesome. Staff is nice and its quiet.The bridal suite is the best. Breakfast is served every morning a abd its soooo good.

"Secluded Oasis"

4
23/10/2015

I travel each week for business. I found this property to be clean quiet and convenient. The room was clean as well as the bathroom. I chose a top floor so I experienced limited noise from other guests. It was a relaxing stay.

"the call it best for a reason"

5
10/10/2015

I have over the past 3 years had over 150 hotel stays and Best Western continues to rise above not only the completion in the same price range but those who charge for namesake only as they do not come close to the cleanliness, customer service, and overall good feeling of staying at a Best Western....they call it BEST for a reason.

"great value"

4
09/10/2015

This is the second time we stayed at this particular hotel and were very pleased with the central location for our needs and the neighborhood. There were a lot of restaurant choices near by. we were able to easily access the toll road and were far enough from down town that traffic was reasonable.

"Don't read the bad reviews - great hotel, very clean, very good service!"

4
09/10/2015

I booked this hotel "on the fly" while on a business trip in Dallas. My original hotel was horrible, so I checked out before I even stayed. I called and got a room immediately at this Best Western. I've always had good luck with Best Western hotels, and this was no exception. I did read the TripAdvisor reviews before booking and noticed several poor reviews with comments about safety, poor service, etc. My experience was excellent, and I found the service to be superior. I had an issue at check-in (no fault of the hotel), and the gentleman at the front desk was so patient and helpful. He got on the phone with the booking agent/company...and took care of everything. The hotel is also in a great location - easy access to the highway, close to restaurants, shopping, bars, etc. and not a bad commute to the airport.

"I used my B.W. points"

5
04/10/2015

I used my B.W. points, the hotel was clean, the room was large and the bed was confortable. Good breakfast, staff were friendly and helpfull. The wi.fi in the room was speedy. The hotel was close to many good restaurant.

"Staying in Texas"

5
01/10/2015

I enjoyed the excellent customer service at this location. The rooms were very comfortable and the staff were first-rate. It is centrally located and makes it easy to find restaurants, shopping and anything else you can think of. The outdoor pool could use a cover to keep the leaves and bugs out. But that would be my only complaint. It was a wonderful stay and a great value.

"Best Western Addison, TX is Best for Business"

5
01/10/2015

While traveling to build cell phone towers, when in Addison, TX we love to stay at the Best Western. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Best Western Addison, TX.

"Wonderful Stay"

4
26/09/2015

The hotel was comfortable, the staff was friendly and professional. The internet wasn't as fast as i expected, however it got the job done. I enjoyed going to the gym each day. The equipment was sufficient for getting in a decent workout each day. Breakfast was blah..But overall a wonderful experience.

"Will stay again"

5
25/09/2015

Very comfortable, clean, quiet, and near great restaurants and shopping centers if extra items are needed. The breakfast was filling and had everything needed for a variety of food choices. It was fresh hot and tasted good. The staff was friendly and answered any questions asked. It was quick check in and quick check out.