Aberdeen Airport Dyce Hotel, Sure Hotel Collection by BW, Aberdeen

Terrible, avoid at all costs, needs upgrade, i.e. knocking down and rebuilding, cold rooms, radiator noise kept me awake, dirty, mouldy, noise terrible. possibly the worst hotel I have ever stayed in. Never again

Danny Turner, General Manager at Hallmark Hotel Aberdeen Airport, responded to this review
HI Local1066, Many thanks for your candid review. I am sorry to hear that you did not enjoy your stay and scored us as a 1/5 which is very concerning and is not the normal standards. Whilst unfortunately we are unable to knock the hotel down, over the last few months we have purchased new mattress, painted the exterior of the hotel, had the car park re surfaced, updated our 32" smart TVs along with installing a customer care package to improve our guests stay and comfort. Your comments regarding the room condition have been shared with the teams for immediate investigation and corrective action.

My room was spotless, the food was really lovely and the portions were huge. Couldn't fault the place. Ample parking, staff are very helpful and happy. The location is perfect for the airport. Room prices were low which was a bonus!

DannyT2027, General Manager at Hallmark Hotel Aberdeen Airport, responded to this review
Hi 290poppyp Many thanks for your kind review. Its great to hear that you find us to be well located for the air port, Heliport and P&J arena. Its always fantastic to hear positive comments regarding the team and i look forward to sharing your comments with the housekeeping and kitchen teams We hope to see you again soon

Firstly I would like to thank Vikki for everything she did for us, she made it a very pleasant afternoon. Thank you. And also the kitchen staff for the lovely food. Sadly it would seem that they were let down by the booking system which ment that although 2 calls were made regarding this booking, they were not aware of any booking for that day. My sister won a voucher for afternoon tea, which we were looking forward to. Not only was the booking not there, we were informed that they were not serving afternoon teas at this time. We were instead offered a 2 course lunch with drinks included as a apology for the mix up, which we accepted. Everything was delicious and would recommend the food and would happily visit again.

Danny Turner, General Manager at Hallmark Hotel Aberdeen Airport, responded to this review
Hi H82121Ysarahl Many thanks for your kind review regarding the food quality. It is always fantastic to hear that the team delivered on being the home of great hospitality and whilst feeling let down on arrival you allowed us to offer you alternative option which was greatly appreciated. We hope to welcome you back again soon Danny

We have stayed at this hotel on numerous occasions and never had problems but apparently the hotel has been taken over and the standards have dropped severely. The room was cold and the radiator is noisy. The standard double bed is 2 beds zipped together with big knots sticking out. The bathroom had hairs and dust on the floor and we had no towels Disappointing visit and we will not be returning again The staff were also unfriendly and unhelpful

Danny Turner, General Manager at Hallmark Hotel Aberdeen Airport, responded to this review
Hi Jackie B Many thanks for your review which is concerning to read and is certainly not the Hallmark standard that we will accept. I am sorry that the room left you feeling disappointed upon arrival that the room rate paid was not for the room type that you desired. Please be assured that cleanliness, guest satisfaction and safety are at the fore front of everything that we do. Your review has been discussed with the team to ensure that a repeat does not occur again. Should you be in the area again please contact me directly at the hotel to allow me to restore your confidence. Kind regards Danny

I won afternoon tea for two in a raffle. So I booked it with the hallmark hotel in dyce. On the day me and my sister turned up, but viki who served us had no idea we were coming.due to a mix up with dispatch who they go through for bookings. But then we found out in the end they had stopped doing the afternoon teas. So viki kindly let us choose from the menu instead. She gave us a complimentary soft drink when we arrived. She was very apologetic and very friendly. Because of the mix up we also got a desert and our pot of tea. She couldn't of done any more for us. We had a lovely meal and still enjoyed ourselves. We wasn't disappointed at all with what we got. Thank you viki for everything.

Danny Turner, General Manager at Hallmark Hotel Aberdeen Airport, responded to this review
Hi Madelinek906, Many thanks for your kind review which is very much appreciated. We pride ourselves on delivering a warm Scottish welcome and hospitality and its always great to hear that the team have done this. Please allow me to echo my colleague Vikkis apologies for the mix up with the booking and for allowing us to offer you an alternative option We hope to welcome you back again soon Danny