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Seckford Hall Hotel & Spa, BW Premier Collection, Woodbridge

Great Bealings, IP13 6NU, Woodbridge, Great Britain - Siehe auf einer Karte
Das Seckford Hall Hotel & Spa, BW Premier Collection ist ideal in Woodbridge Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Historisches Landhaus mit luxuriösem Spa und Fitnessstudio. Das bis auf die Tudor-Zeit zurückgehende Seckford Hall, BW Premier Collection by Best Western ist ein wahrhaft historischer Ort zum Entspannen oder für Geschäfte. Dieser schöne rote Backsteinbau ist umgeben von perfekt gepflegten Gärten und bezaubernden Wäldern. Ein wunderschöner See befindet sich direkt vor den Toren der Stadt Woodbridge. Ursprüngliche bauliche Merkmale wie freiliegende Balken und offene Kamine werden ergänzt durch modernen Komfort und Wellness-Einrichtungen, darunter ein Hallenbad. Unsere 35 Zimmer, alle elegant eingerichtet, verfügen über luxuriöses Bettzeug, gemütliche Bademäntel, Flachbildfernseher, kostenloses WLAN und kostenlosen Tee und Kaffee. Gäste, die auf der Suche nach einem echten Tudor-Erlebnis sind, eines Königs oder einer Königin würdig, können sich für ein Zimmer mit Himmelbett entscheiden. Unsere modernen Courtyard-Suiten befinden sich außerhalb des Haupthotels. Sie eignen sich ideal für Personen mit eingeschränkter Mobilität oder für Gäste, die mehr Privatsphäre wünschen. Wir können für Sie während Ihres Aufenthalts eine Vielzahl von Aktivitäten organisieren, einschließlich Golf und Angeln, und es gibt jede Menge Sehenswürdigkeiten. Die berühmte angelsächsischen Grabstätte Sutton Hoo ist nur 8 km entfernt. Verschwörungstheoretikern sei ein Besuch des nahe gelegene Rendlesham Forest empfohlen, der oft als „Britain's Roswell“ bezeichnet wird. An der Küste von Suffolk können Sie die bezaubernden Küstenstädte Southwend und Aldeburgh entdecken. Die romantische Landschaft von Constable Country erschließt sich Besuchern in den Ortschaften Flatford und Dedham.

BW Premier Collection

Seckford Hall Hotel & Spa

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Vorteile des Hotels

  • Spa
    Spa
  • Hallenbad
    Hallenbad
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Dampfbad
    Dampfbad
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Bewertung unserer Kunden

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Certificate of Excellence 2019
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ABGEGEBENE BEWERTUNG
Ausgezeichnet
665
Sehr gut
330
Befriedigend
203
Mangelhaft
142
Ungenügend
89
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
30
Familie Familie
266
Geschäfts-<br>reisende Geschäfts-
reisende
126
Paare Paare
662
Reisen mit Freunden Reisen mit Freunden
188
ZUSAMMENFASSUNG DER BEWERTUNGEN
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Schlafqualität
Preis-Leistungs-Verhältnis

"Enchanting Tudor property, inferior service"

1
SHERMINE54, London, United Kingdom 05/11/2020

We stayed at this stunning property in October stayed for 3 days. The property itself is outstanding , historical dating back to the Tudor period. Since this was our first time to visit this place we got astray by car, asked for directions from reception, were sadly misled us a few times that we ended up going around in circles and wasted an hour driving trying to find the place after a long hectic drive from London. The property is historical from the Tudor period, low beamed ceiling, 4 poster bed, takes you back to Tudor era. However, the sofa was dilapidated, with faded material. Needs re-upholstering. The bathroom badly needs revamping. It dates back to the mid nineties..No shower cubicle....only a steep safety hazard high edged slippery bathtub with an obsolete fiddly tap that takes forever to function and mix water. The breakfast was very unhealthy with very little choices. The young blonde waitress who served our dinner was rather abrupt, had very little knowledge of what goes in the menu. Staff lack training. The male middle aged waiter who served breakfast was very polite and accommodating, breakfast was very basic, unhealthy, lacking in berries or superfoods which are supposed to be local produce from the local neighbourhood. All what was on the menu (in terms of fruit) were imported tasteless GMO sour inedible pineapples, watermelon and melon, processed dry cereals and a stodgy commercial English breakfast which did not taste organic, free range or fresh from the local farms. The food and beverage management should encourage the local farming community by resourcing their ingredients from them instead of buying whole sale from commercial suppliers. The dinner was disappointing too...the cooked salmon came across as frozen, stale and flaky (quite tasty though) despite the fact that the town is close to the seaside. They should invest in a more creative chef to live up to the grandiose image of this sophisticated property. Beautiful, breathtaking well manicured gardens and golf course. Lovely statues and historical fixtures. Hygiene standards are quite inferior and shocking. Housekeeping refused to clean our bedroom, change the sheets and towels all throughout our stay, using Covid19 as their flimsy excuse! This beggars belief! On the contrary, Covid19 should be a good reason to frequently clean and disinfect the bedrooms. This is against health the safety. We had to request fresh towels, the young male receptionist obliged, politely apologised stating that this was ‘management new Covid rules'. Such a shame because it's a stunning property with a lot of potentials. Would have loved to return but sadly the negative attitude left us with very little to be desired, in particular that we paid £280 a night on that weekend to be expected to make up our own bed and get fresh towels ourselves, using a dirty bathroom for a 48 hours stay. This is against hygiene, health and safety

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. Whilst I am sorry to hear that you were disappointed with your stay, I need to correct some of your "facts" which are wrong. Firstly, the housekeeping team did not refuse to clean your room, as part of our certification as a COVID 19 safe hotel (under government regulations) and our risk assessment which forms part of this, the team are not able to enter your room once you have checked in as you and your possessions may be carrying the virus. Likewise one of the housekeeping team may be carrying the virus so to keep both you and the team safe, they do not clean your room. This procedure is happening in hotels all over the country and is not just done at Seckford. On arrival, the Reception team would have explained this to you. Secondly, at breakfast our eggs are free range from a local farm and our sausages and bacon are also sourced from another local farm. We do utilise local berries when they are in season in the summer but these are out of season in October. The only berries currently available currently are imported from Spain. I hope that clarifies our position. Regards Moira Banks GM

"5 stars. Beautiful, Magical, Romantic Weekend."

5
Sarah W, Ipswich, United Kingdom 01/11/2020

An enjoyable quiet relaxing break away. The hotel is a truly beautiful place, tucked away in a quiet area of Suffolk. It's the most romantic and magical place we have ever stayed in and we feel lucky to have been able to stay here and experience it. Whether you stay here for a once in a life time night away, for a special occasion like a birthday, or a romantic weekend away - You have got to so youraelf a favour and do it at least once. You won't be disappointed. We certainly were not. The breakfast is amazing, all locally produced and cooked to perfection - and everybody is safely distanced. we felt reassured we were being looked after which feels so rare now in this pandemic. We stayed in one of the junior suites, with our own doors just outside of the main building. Super spacious, luxurious, clean and tidy, with both an upstairs and downstairs, and a really lovely spacious bath and shower. The bed was a super king size and one of the most comfortable beds we have stayed in. It was a peaceful and tranquil stay, and one I throughly recommend if you want a romantic, peaceful break away. The staff were helpful, and offered us reassurance in such strange times. Everything was clean and they had hand gel which must be used when entering the building as well as masks on. This however did not affect the atmosphere, and the beautiful setting of this wonderful 16th century house. If you want to treat a loved one, or you want a romantic break away, please do yourselves a favour and ignore the other local hotels and book yourself up!!... Whilst a little more expensive than other hotels in the area, it's a truly magical experience, in a beautiful hotel and one for all your bucket lists. It's a place which you will dream of for a long time afterwards. Sadly we couldn't use the pool facilities on our stay due to the covid restrictions, but the lovely room, beautiful house and the nicest cooked breakfast ever tasted by us more than made up for this. Please support these places when they reopen after the lockdown, as we can't afford to lose these beautiful places, and they will need your support more than ever. Thank you to the staff at Seckford Hall from us.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again after lockdown or in 2021. Regards Moira Banks GM

"Nice but not worth the price"

3
Perry65, London 01/11/2020

Seckford Hall is a beautiful Tudor country house with a great deal of potential charm. We arrived in the evening and the sight of the house lit up as you turn in through the gates is magnificent. The first clue that this isn't the premium hotel the cost of the stay suggests is the pitted and pot holed drive way badly in need to some repair. This analogy continues to the hotel itself where once grand ideas have been cheaply renovated in a ‘that'll do' kind of way that falls too short of the quality required. The bedrooms in the stable block where we stayed are good sized, adequately furnished. The bathrooms are old fashioned with dribbling showers and need updating. On request, the hotel was able rustle up some decent pillows to replace the lumpy, foam ones originally provided but could not do anything about the musty smell or the worn and holy duvet cover. Good, fluffy white tools but dressing gowns that had clearly seen better days which we had no desire to put on. The public rooms in the main house are comfortable but, with a little effort, could be luxurious. The restaurant is fairly soulless with bright lights killing most of the atmosphere. The food is simple but well cooked and tasty. Limited choice of budget wines but nothing special. The staff are very friendly and helpful. Unfortunately the organisation of the hotel is designed for the convenience of the management rather than the guests. Therefore only the ‘usual' kind of things are available and anything slightly out of the norm (such a cocktails, tomato juice, decent single malt whiskey, etc...) are not available. In summary, we had an enjoyable and relaxing weekend stay but the cost per night is between £50 and £75 too expensive for the rather mid-market quality on offer.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. You will be pleased to hear that we are currently repairing the drive which had some potholes due to the heavy rain throughout October and have asked our laundry company to address the issue of the dressing gowns. Regards Moira Banks GM

"Beautiful property but poor hospitality"

3
Navigate506550, Santorini, Greece 30/10/2020

The property itself is lovely. Historical reminiscent of Tudor times. The interior is made out of brown oak, low beamed ceilings, rustic and characteristic. Sadly the service is not up to the pomp of the Tudor era. We got lost on the way (since access to the property by car is quite tricky), we were misled few by the members is staff, we ended up turning around in circles several times since we were given the wrong directions in fact three times). The bedroom was grand with 4 poster bed. The bathroom needs upgrading. It dates back to mid 1990's. No shower cubicle. An uncomfortable safety hazard high edged bathtub with a high risk of slipping and breaking a bone. The shower is fiddly and complicated....rather obsolete. The food at the restaurant was mediocre. Menu is basic, bland and restricted, with poor choices. They need to invest in a good chef. Ingredients were not fresh. Salmon came from a frozen batch despite the fact that the town is close to the seaside. The waitresses were quite rude and unfriendly. They seem to be unaware of their surroundings, the do not even know what goes into the menu. Breakfast was basic and unhealthy with hardly any choices. They did not have berries on the menu despite the fact that berries are meant to be a local produce. The food and beverage managent chose to serve imported tasteless melons, water melons, pineapples and GMO tasteless imported fruits instead of using the neighboring farming resources to the best of their ability. We stayed there for 4 days. Housekeeping refused to clean our room throughout our stay using risk ‘COVID-19 as their excuse to avoid cleaning. Totally unacceptable. In fact COVID-19 should be a good reason for them to regularly disinfect and clean on regular basis rather than leave guest rooms to rot and gather dust! We had to beg them to bring us fresh towels. In fact by doing this they are encouraging spread of bugs in particular COVID-19 The golf course is very pretty beautifully manicured. Sadly the place lacked warmth and hospitality. It needs radical revamping, overhauling at all levels since it has great potentials. Provincial, insular attitude. Would love to return but sadly they made us feel most unwelcome and rejected, contrary to what five star hotels should be about.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review which is a duplicate of your friend or partner. Whilst I am sorry to hear that you were disappointed with your stay, I need to correct some of your "facts" which are wrong. Firstly, the housekeeping team did not refuse to clean your room, as part of our certification as a COVID 19 safe hotel (under government regulations) and our risk assessment which forms part of this, the team are not able to enter your room once you have checked in as you and your possessions may be carrying the virus. Likewise one of the housekeeping team may be carrying the virus so to keep both you and the team safe, they do not clean your room. This procedure is happening in hotels all over the country and is not just done at Seckford. On arrival, the Reception team would have explained this to you. Secondly, at breakfast our eggs are free range from a local farm and our sausages and bacon are also sourced from another local farm. We do utilise local berries when they are in season in the summer but these are out of season in October. The only berries currently available currently are imported from Spain. I hope that clarifies our position. Also the golf course, although similar in name, does not belong to Seckford. Regards Moira Banks GM

"Afternoon Tea"

1
Jo C, Ipswich, United Kingdom 30/10/2020

Let me start by saying that we have supported local businesses during this half term by having afternoon tea at a different place each day. This was the 6th out of 7 and by far the worst service. We were seated in a side room, where only 1 other table was, so there was no atmosphere at all. Once the tea and food were bought to the table, that was it. We were not asked once whether we wanted any more tea or whether the food was ok. The waitress served the other table and when we tried to get her attention To ask for some more tea, she purposefully looked the other way and walked out. I advised the receptionist that the service had been less than acceptable, but she was not interested either. The food was just ok, nothing special and we would not return based on the lack of service. Very disappointed.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am sorry to hear that you were disappointed with the service at your afternoon tea. This is not our normal service and our Operations Manager will look into your experience and address your concerns with the team on duty. Regards Moira Banks GM

"If they can handle us, they can handle anything."

5
User 26/10/2020

So what can I say about this place? Let's start by mentioning that my partner and I are not the easiest people to accommodate. As vegetarians, one of which is gluten intolerant so can't eat wheat, barley or rye and the other pregnant so has to avoid certain foods due to particular conditions, it's not too far fetched to say that we are a challenge to most menus. We try very hard to be understanding in regards to the food we can order in most places but at the same time, won't pay top prices for ‘after thought' dishes. So... we were stunned and delighted to be able to tell this hotel of our requirements and have them simply smile and say “not a problem”. But here's the thing, they meant it! It was not a problem for them to make us an amazing afternoon tea with gluten free cakes, sandwiches and scones. It was not a problem for them to create for us a dish within the menu that suited all our requirements that was perfectly cooked and tasted outstanding. It was not a problem for them to serve us two delicious vegetarian English breakfasts with gluten free toast and coffee with soy milk. They did this without the slightest hint of allowing us to feel as inconvenient as we know that we are. In fact, I'm unsure as to if they found us inconvenient at all? They were simply stunning and treated us with respect and grace for every element of our stay. We had dinner in the beautiful dining room then took dessert in the lounge while enjoying a delicious pint of alcohol free GhostShip before heading to our room for a snuggle. The room was clean, large and had an amazing view. The bed was soft and luxurious and a fabulous shower with soft towels was a real comfort. The grounds are stunning and I can't praise the staff enough for their hospitality during our stay. We will be returning again soon and can't wait.

"Mr and Mrs Sayer"

5
User 26/10/2020

Stayed at Seckford Hall for one of their Fantastic Friday deals. Well upon arrival what a beautiful building. Something out of Downtin Abbey We were received by a nice young man who made us very welcome and made ti feel safe in these covid times. He booked us un and for breakfast then showed us to our room. A very smooth check in. The room was a bonus it had a balcony overlooking the garden...it made our stay.We had pre dinner drinks on the terrace which was heated very nice. The tables in the restaurant were well spaced and we felt comfortable. The waitresses were effecient and professional and lovely bearing in mind that they have a difficult job in these difficult times. Funally the breakfast was the best iv ever had..everything was piping hot and cooked to perfection. The food at dinner was first class. Finally on checkout everything was as smooth as check in. Sharon the receptionist was warm and friendly and couldnt do enough for us. Thank you sharon. We have booked to go back in December and cant wait to see everyone. Hopefully xmas decorations will be up. A relaxing break well worth the visit....but dont tell everyone sssshhh. Xx .

"Afternoon Tea"

5
aardvard, Essex UK 25/10/2020

Went for afternoon tea yesterday with my mother who had received a gift voucher last year for her 90th birthday. Seckford Hall had kindly extended the date as we had missed this due to the pandemic. The tea was lovely with great service and we felt very safe. We were really impressed with the quality of the food. Far too much for us but we were given little boxes to take the cakes home. All delicious.

"Mostly good..."

3
BobblenoseWarwicks, Banbury, United Kingdom 24/10/2020

Plus points: Stunning Tudor building complete with wood panelling & exquisite carving on many doors & furniture to match, a pleasant if rather small room with a balcony to sit for our afternoon cuppa, pleasant gardens & lake, friendly staff including very hands-on General Manager Moira & Receptionist Anna. Minus points : the food was expensive for what it was & service was rather slow so we had dinner elsewhere for 2 of our 4 evenings. We knew from the website that the spa & pool would be closed, but were puzzled by some of the other Covid precautions. Our room wasn't seviced by housekeeping throughout our stay (to protect us from them? or them from us?) This meant we had to queue up outside reception to get supplies of tea, coffee, loo-rolls, shampoo etc each day, & make our own bed. Our bin wasn't emptied in the 4 days (not very hygienic!) Having just returned from a week in Greece (Santorini) where our room was meticulously serviced daily & where in spite of welcoming guests from many countries there have been few if any cases of Covid, we wonder if the reason for cutting down on housekeeping is more for financial reasons than Covid?

"Superb stay but requires improvement with catering"

4
User 21/10/2020

Fabulous stay in a beautiful setting. So looked forward to this break having worked solidly since March and delighted when upgraded on arrival. Wow, gorgeous room and really made our stay special. Hotel is clean, very comfortable and taking covid measures properly. Unfortunately the spa was shut which we didn't know at time of booking. Plenty to do nearby though so not a huge issue, just would have been nice to use. Unfortunately what let it down a little and reason for not giving 5 is the lack of specific dietary catering. Having checked ahead before our stay re catering for coeliacs we were told it was not an issue. What they didn't say is you will be able to eat what is naturally gluten free on the menu and we don't actually specifically cater for you. So you can have breakfast minus the sausage, you can have burger minus the bun, you can have pudding minus the shortbread etc etc. Same price but missing bits off, which is not putting in an effort, it is having to fit in with the chef. After day 1 we were told this would be better the following day with new menu, however same menu bar one change and again no change. There was a lovely grilled haddock dish but I was told I could have it minus the sauce! After persuasion it was made with a different simple sauce, but its not nice being made to feel so awkward every time you sit down to eat. Having said all that, they do offer a gluten free afternoon tea and have made scones and cakes etc only you can see for yourself from the pictures, the scone was impossible to eat without a spoon as it fell apart. Think all us coeliacs know what they missed out when making that! Really appreciate that at that time though I wasnt made to feel different or awkward. This hasnt put us off going again, it's a lovely place to stay, great area to explore,lovely and quiet hotel and feels special. Reception staff especially on arrival very welcoming. Please as others have said do check your bill though as we were charged £60 for breakfast but had already paid for this up front. Thanks for the tip other reviewers.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am pleased to hear that you enjoyed your stay. I will pass on your constructive feedback regarding the gluten free options and our menu to the Head Chef. I hope it won't be long before we have the opportunity to welcome you back to Seckford. Regards Moira Banks GM

"Afternoon tea disappointment"

3
ippydippy, Ipswich, United Kingdom 10/10/2020

We have had afternoon tea here on several occasions and have always felt they were ‘posh' with a lovely selection of food with attentive waiters/waitresses. Today we were shown to our table but before we had a chance to get to it the waitress quickly asked us what we'd like to drink then gabbled quickly asking if we had any dietary needs. It would have been nice to have let us at least sit down first. Tea came out quickly followed by our food. I know they vary the menu from previous visits we've been on but it just didn't have that ‘wow' factor this time. No sausage roll which has always been delicious also no pinwheel sandwich which was different to other afternoon teas instead there were average triangle sandwiches to fill the plate. One scone instead of two. No check back asking if everything was ok and did we want more tea. We had to try get someone's attention to get more. Then that was it we were left to it. Very average visit this time.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am sorry you were disappointed with your experience. Our Operations Manager and Head Chef are investigating your experience and will be act on your concerns. Regards Moira Banks GM

"Looking for luxury, very disappointed"

1
User 09/10/2020

We are positive people and look for the brighter side in these somewhat dark times. We are returning visitors here, but are so disappointed at what we found. It was not clear that the pool is closed, yes we knew the spa treatments were understandably shut, and the gym, but it looks like the pool is still open from their website, it's part of what you pay for here. The food is very over priced, expect to pay £28 for a steak, no its nothing special. On the positive, the room was a luxury suite and spacious but I'm sorry look at the photos which are of the shower and the stained bed headboard which we didn't see when we arrived. We will never return.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am sorry that you were disappointed that the pool and spa were closed. We are unable to open safely within the regulations set by the government. The use of the pool & spa facilities is complimentary for hotel guests. I am sorry to hear that you won't return and found the food overpriced. Thank you for your constructive feed back. Regards Moira Banks GM

"My wife s birthday"

5
User 07/10/2020

the room was absolutely fantastic very clean and very spacious ,The staff were courteous and made my wife and my self very welcome . The evening meal, Pork belly her indoors said it was beautiful and the grilled Bass was a delight .Breakfast, full Seckford Biffter was great with toast and tea & coffee Thank You

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased you enjoyed your stay and were welcomed. I hope it won't be long before we have the opportunity to welcome you back to the hotel. Regards Moira Banks GM

"The filthiest hotel I've ever stayed in! Do not fall for the grand looking facade"

1
GaryG555, London, United Kingdom 06/10/2020

The filthiest hotel I've ever stayed in! Do not fall for the grand looking facade and the grounds it's a totally different experience once you're through the door. I think my photos speak for themselves. However if you have the time here's our experience when we visited Seckford Hall towards the end of Sept 2020... We had booked for 2 nights. The first room didn't have a proper shower just a shower head attached to the bath which you had to hold, the room was disgusting. Dead Insects trapped in the light fixtures, stained carpets, scratches and marks all over the walls and doors. The room was also extremely tired looking in general. I complained and was told that these  rooms hadn't been refurbished yet due to COVID. We were offered another room which also hadn't been refurbished but did have a proper shower. This room was as filthy as the last one but it did have a shower. I explained I wasn't happy but had no other choice. We'd arrived from London by train and it was too difficult to go home that night. If we had drove I would have left that afternoon. We wasted the first evening of our holiday sitting in a pub trying to find a different place to stay. When we got back to the room our bedding was dirty! We had to go back down and wait at the bar whilst the sheets were changed. In the morning we were offered an 'upgrade'. This room was a bit better than the other 2 but was still grimey and wasn't up to a '4 star' standard by any means. We had booked a week in Aldeburgh after our stay here and our Airbnb host allowed us to come a day early. We explained this to Seckford Hall and they gave us a full refund. We'd never been happier to leave a hotel in our lives. I would like to thank Ana who worked at Seckford Hall. She managed to make all of this bearable and her professionalism is wasted in such a slummy hotel. The rest of the staff seemed stressed and a bit disorganised. We feel that Seckford Hall intentionally misled us as none of the rooms we stayed in are shown on their site when we booked. We definitely wouldn't have booked if they were. We never did get to see these refurbished rooms so I'm going to assume very few exist. Regardless of the tired decor, a hotel room no matter what rating should never be dirty and definitely not as filthy as the ones we stayed in. Although we got a full refund we're still very dissatisfied as this was our only holiday this year and the first 2 days were wasted, I hope Seckford Hall update their site to fairly represent the rooms that are available and stop misleading potential guests. They also need to address their dire hygiene standards. We cancelled our meal at the hotel the night we stayed as we decided if the rooms were this dirty how bad must the kitchen be. So I can't comment on the food. However we did have a complimentary drink at the bar whilst our stained sheets were changed. Considering the local area boasts so many breweries and even a few vineyards. The drinks menu was offering up Bud Light, Stella and Boddingtons and not one English wine. Our taxi driver told us that the hotel is no longer independently owned and is now run by Best Western this may explain the chain hotel style menu but I'm at a loss as to how it can be so run down and dirty.

"Disappointing room, rooms in need of urgent upgrade, decoration etc"

1
tinahW4222BE, Bristol, United Kingdom 23/09/2020

The room we were given has wallpaper completely coming away from the wall, The room is tired, chipped paint etc, I showed a picture of this and was offered an alternative room, also in need of decoration, when I fed back to reception, I was told that yes rooms were in need of updating and decorating, for these prices, it's completely unreasonable and a disappointment. We were only told on arrival that the spa was closed due to covid, as the charges are in light of a spa, this was another disappointment. We had visited a hotel with a spa, prior to this, they managed it very well with covid measures, seems like this is too much effort

"Disappointing afternoon tea"

1
User 20/09/2020

I went to Seckford Hall yesterday for afternoon tea. I have an intolerance to cows milk and therefore ordered a dairy free version which I was so disappointed with. I have to say the sandwiches were nice but the cakes were just awful. They had the consistency of cardboard and no taste. I also had some sort of chocolate cake which was just disgusting and had an after taste of fairy liquid. This is the second time I have been for afternoon tea and the first time didn't blow me away, but I was so disappointed with this time. I couldn't eat any of my cakes apart from the macaroon which I do have to say was delicious. From my experience, I think it's fair to say they are not geared up for food intolerances. It's not difficult to make dairy free cakes, all you need to do is substitute the butter for a plant alternative. I don't know what Seckford Hall had done to my cakes!! Sadly very disappointed.

"Mr R Collins"

2
User 13/09/2020

The Good: The service and food in the restaurant was good. The room booked for the night was spacious. Lovely building and surroundings. The Bad: For the price of the room I paid, we expected the shower to work in the bathroom, it didn't. That is a major oversight and not something a guest should ever experience. I appreciate the empathy from management, though at the end of the day I am paying for a room and expect a shower to work and no offer of a concession on the bill because of that is very poor. The waiting service in the garden before dinner was generally quite slow and frustrating . The coffee in the morning at breakfast was barely warm. Would I recommend this hotel to a friend? No, for the amount I paid for the room I expected a lot more.

"Wonderful!!"

5
ziggi070608, London, United Kingdom 08/09/2020

This is such a wonderful place! Both my husband and I went for a well deserved break , our first for many months. I had a leg injury and was a bit impaired with how I could get around . We ended up upgrading to room 39 which was really almost an apartment! Really comfortable and very clean . Lots of room! The food was great for both dinner and breakfast What really put this place above many others was the fabulous staff. Sharon on reception shone out as so very helpful and looked after us so well. She was the one who found us the upgrade to the room , knowing that I'd benefit from the huge balcony !! Anna too with her knowledge of the very interesting history of this incredible place We will be back for sure!!

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and will return. I will pass your comments on to both Sharon & Ana. We look forward to welcoming you back in the near future. Regards Moira Banks General Manager

"Afternoon Tea"

1
User 06/09/2020

Arrival for Afternoon Tea ,it was soon apparent that the receptionist was very rude which ruined our afternoon.Really we should of just walked back out the hotel after being spoken to so rude by the receptionist.The afternoon Tea itself was very bland with mainly cheese sandwiches and one scone per person and every cake much the same, tasteless sponges . So disappointed as was far more enjoyable in previous visits. Will now have to look elsewhere in the future to visit.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am sorry to hear that our Receptionist was rude and I will deal with the person concerned as this is not our usual standard. I am sorry you were disappointed with the afternoon tea. in comparison with previous visits. I will pass your feedback on to the Head Chef. Rest assured your comments have been taken most seriously and acted upon. Regards Moira Banks GM

"Worth Staying, But Could Do Better"

3
RockyJohnnyB, Saffron Walden, United Kingdom 05/09/2020

Seckford Hall is a grand looking medium sized hotel just off the A12 near Woodbridge. We visited Seckford during the pandemic, and so the spa was shut and special measures were in place. On the whole they seemed to be dealing with social distancing and hygiene measures pretty well so no complaints on that front. There are rooms in the main hotel and in the neighbouring outbuildings. I understand that the room we got allocated was the bridal suite - a master bedroom, living room and second bedroom that the kids stayed in, plus an en-suite bathroom (with jacuzzi and TV!) and separate loo. I'm not sure what that would normally cost but we got a very good deal on it. Very comfortable, very pleased. Staff were very friendly and helpful. But - and here is the reason for a 3 rather than 4 star review - service at breakfast was poor. The lady who served us repeatedly got our order wrong (in both days we were there), and simply said that she had only recently come back as if that was a reason not to listen properly or fix problems as they occurred. The food itself was good Would absolutely stay again though

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am pleased to hear that you enjoyed your stay and will return. I am sorry to hear that your breakfast order was incorrect. Thank you again for your review. Regards Moira Banks GM

"Not what it could be"

2
battersea_parkN, London, United Kingdom 05/09/2020

The building, grounds and location are beautiful. Many people staying were there to play golf at the adjacent golf course. We stayed in a courtyard room, which was fine. The interior of both the hotel and our room were unimaginative, slightly down at heel, and at odds with the character of the building itself. The restaurant completely lacks atmosphere and the interior would be a better fit for a budget business chain. The service staff, although well meaning and pleasant, seemed to be poorly trained and lacked pace and professionalism. The restaurant menu was disappointing. It had no sense of season or place or of the chef having a style or point of view. Well executed standards with good ingredients can be a good thing, but it was hard to find any enthusiasm for an offer quite so dull. It left me wondering if this was a case of a management team holding back a kitchen team that could do much more. And if you like good coffee, go elsewhere! We ate at the hotel the first night and after that went to restaurants in Orford and Aldeburgh which were fantastic. We loved visiting the area and will definitely be going back to explore more of Suffolk. We won't be going back to Seckford Hall unless there is a change of management. It could really be so much more than it is. It's only the beautiful building and grounds that save it from being an utterly dull and amateur venture.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry to hear that you won't return. Regards Moira Banks GM

"Afternoon tea"

1
User 30/08/2020

We where very disapointed with our afternoon tea.The sandwiches where stale with poor filling.Cakes where approx 2×3cms tasteless sponges cut from a slab.Scones where large and heavy.False advertising for afternoon tea showed on website assorted cakes including eclairs.It was the worse afternoon tea we have had very poor quality and overpriced.I have sent 2 emails to Seckford hall asking who i contact but have been ignored.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am sorry that you were disappointed with your afternoon tea and have not received a reply to your email. I will follow this up with the team. Afternoon tea is very popular with guests returning; however, I will discuss your comments with the Head Chef as he will be disappointed with your feedback too. Thank you for your feedback. Regards Moira Banks GM

"Not what I expected"

2
User 29/08/2020

My husband and I booked a break away for the night. It wasn't for a special occasion but was a nice treat for us as we don't get much time away from the children. We were so looking forward to it but we were very disappointed. When I booked the room I was not aware the spa facilities will not open when trying to book it online I couldn't get any appointments. Set my code the the team at Seckford Hall I didn't get an answer so I left a voicemail message asking for someone to call me back which they didn't 2 days later I called again and was informed by the receptionist that Spa was not open. He did tell me that it was advertised on line but this is something I didn't see at first glance. We were disappointed because this is something that we had hoped to do. Receptionist then asked if we would like to book a table for an evening meal I then explain to her that I had looked online to book a table there were wasn't any available she explained to me that all tables are reserved for residence in the evening this also wasn't well advertised online so we booked a table in a local restaurant. On arriving to the hotel we made our way to reception and were left standing for for at least 5 minutes before someone approached us and checked us in we were given room 31 which we were explained was in the courtyard. On arriving to a room I was a little disappointed as pictures on the website so fantastic rooms. On first glance our room left clean and tidy but once entering the bathroom all taps had water marks on them and window ledges had quite a lot of dust. When I opened the wardrobe the tea and coffee facility tray was all watermarked also. Outside the room there was a big bush growing which covered most of the window which made the room very dark when getting ready to go out. After our meal we returned to hotel after parking the car in the car park we had to make our way over the Courtyard which was not lit I had to remove my shoes as it was a cobbled area and I was afraid of falling over we were lucky we had our mobile phones with us so we used the torch on them to make a safe crossing. I was happy with our breakfast in the morning but did have to wait outside the restaurant for several minutes to be shown to a table. After breakfast we handed our keys into reception but had no acknowledgement of a goodbye from the receptionist felt very disappointed we were not asked if I'll stay was ok. I'm returning home I wrote a letter of complaint to the hotel and as of yet I have not received a reply.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry to hear that you were disappointed with your stay and didn't receive a reply to your letter. I have checked with the team and we do not appear to have received it. Our procedures are different due to COVID 19 but we do advise our guests on their confirmation that the spa is closed and to contact us to book the restaurant so that they do not miss out as we have reduced our capacity in the restaurant due to social distancing. I am sorry to hear that the Receptionist did not acknowledge you on check out. We will address this with the team. Thank you for your valuable feedback which will help us improve our service. Regards Moira Banks GM

"A wonderful break."

5
Colin T, Birmingham, United Kingdom 27/08/2020

My son, with his family, had booked a two day break at Seckford Hall, and my wife and I decided to join them. The building, an historic country Manor House, is very impressive and atmospheric. My son's spacious family suite was ideal, whilst my wife and I had a beautiful, comfortable and well appointed suite in the Courtyard annex. A nice touch was the private outdoor terrace to the rear, where the whole family were able to relax over a few drinks. The welcoming, efficient and friendly staff prepared a table to accommodate all of us for breakfast and dinner, both of which were excellent. With Covid restrictions in place the impressive pool and spa area was closed, but the attractive and extensive grounds made for an ideal stroll. Whether with family or just as a quiet couple this hotel offers relaxation, style, comfort, good food and stunning value. I again offer my thanks to the amazing and hard working staff who ensured that we all enjoyed a wonderful short break.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am pleased to read that you enjoyed your stay and I will pass your feedback on to the team. I hope it won't be long before we welcome you back to Seckford. Regards Moira Banks GM

"Not as good it we'd hoped"

3
david t, Great Malvern, United Kingdom 26/08/2020

It's a fabulous building and the change to a hotel has been sympathetic and it hasn't lost its original features. Check-in was quick and friendly, the Covid preprations were thorough and easy to follow. The room was on the small side, but everything worked and it was quiet, even though it's quite close to the main road. Had dinner on the first night which was fine, but the wine list and, particularly the choice of beers was extremely poor. In an area of so many breweries why only offer Boddington's from Manchester on draught?? The breakfast service was pretty poor - it's now served rather than buffet which is perfectly understandable, however there was no system in place to ensure everyone was served efficiently - it was clear that other gests were getting frustrated too. The young lady with the bun merits a mention as being rather unfriendly - no greeting when we arrived; my bacon was like shoe leather and should never have left the kitchen - she changed it promptly, but without apology or, indeed, any communication whatsoever. The crew on the second morning were much more friendly, but even then I didn't get everything I'd ordered. It could be really, really nice and special, but the lack of attention to detail would put me off going there again. It doesn't inspire confidence as a wedding venue because of this. The points to rectify are relatively small and all the more irritating due to this - staff training is definitely in order.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry to hear that you had issues with breakfast service. Our Operations Manager will be working with the team to improve the service as this is not our usual standard. We do offer Ghostship on draught which is locally brewed in addition to Boddingtons. I am sorry you did not find any wines or beer to your taste. Thank you for your valuable feedback which will help us improve our service. Regards Moira Banks GM

"Little bit of luxury"

5
katie_blackmore, Witham, United Kingdom 24/08/2020

We had a junior suite and an executive room on the courtyard for 3 night break. Both rooms were spotlessly clean, beautifully decorated and comfortable. Because of covid19 there was no housekeeping but we just needed to ask for clean towels or toiletries if we needed them. Breakfast was hot and tasty and the choice was good. Dinner was also of a very high quality. The grounds are lovely for a wander. The staff were all friendly professional and hard working. I called a few days before our visit to ask a question and mentioned that one of my children is autistic and the lady who helped went above and beyond to help us. She organised for a special table to be set up for us away from the crowds so it would be more quiet. This made the whole experience so much easier for us to manage and therefore much more enjoyable. I would whole heartedly recommend seckford hall to anyone considering it.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am pleased to hear that you enjoyed your stay and the team looked after your special requests. I hope we will have the opportunity to welcome you back to Seckford in the near future. Regards Moira Banks General Manager

"Nice Break Away"

4
363carol, hockley 21/08/2020

We have just stayed at Seckford Hall which we love. We have been a few times and stayed in the main hotel, but this time only the Courtyard rooms were available. Our room was large and modern with a nice bathroom and big comfortable bed. A couple of niggles in that it was very warm, strange that they were not built with air conditioning as relatively new, we had to open the door and put the chain on. The other was that coming back from the restaurant after dinner it was very dark and difficult to see where we was going. Quite dangerous and an accident waiting to happen. There are lights but they were not working, think we will only stay in main hotel from now on. The staff on this occasion were the best I think we have ever encountered, everyone from housekeeping to reception and restaurant/bar staff were friendly and helpful and all worked very hard. During the day we took our books into the walled garden and sat under the little bandstand. Looking around it is such a shame that the flower beds are not looked after as this would make a nice garden stunning. Surely a local gardener could be employed to pull out the weeds and put in a few bedding plants. Also rusty tables and chairs left around of no use to anyone. Breakfast, lunch and dinner were all lovely. Finally on check out we were asked to check the bill, this was impossible as every item is just 1530 Restaurant Food and Drink so could have been anything. Overall a lovely stay and looking forward to staying again.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and found the team helpful and friendly. I am sorry that the outside lights were not on when you crossed to the courtyard, we will need to get the timeclock corrected. Our gardeners have been furloughed during lock down and are just back working part time catching up with jobs. Thank you again for your review and we look forward to welcoming you back in the near future. Regards Moira Banks General Manager

"Very nice hotel"

4
LJS67, Gamlingay, United Kingdom 18/08/2020

We decided on family staycation and the venue was well located and pleasing to eye. Service and aesthetics all very good, only grumble that neither showers in our 2 superior rooms were working either at all or well which you would expect paying for the upgrade. However overall great stay

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased that you enjoyed your stay overall. I am sorry that you had issues with your showers. Our maintenance team are in the process of correcting this issue. Thank you again for your review. Regards Moira Banks General Manager

"Disappointing, poor service"

2
EllenE89, Hitchin, United Kingdom 17/08/2020

I arrived in temperatures well into the 30s to discover the heating was on full blast making the room unusable for hours. This was apparently due to the old heating system. As there was no thermostat someone had to enter my room. I then had to request a fan and some tea bags. I was given a single pack with one tea bag in for a 2 night stay. I then had to request a remote control and a spare cup. The blinds needed to be fixed, and the following morning the toilet needed fixing. So having hoped to wipe everything down and have a COVID free stay I had 3 different people enter my room. The cleanliness of the room left much to be desired and obviously they hadn't taken the advantage of having no guests to do a proper clean. Very disappointing. The grounds are attractive.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry that you had maintenance issues with your room and were disappointed with your stay. I will address these issues with the housekeeping and maintenance team. Rest assured your comments have been taken on board and been acted upon. Regards Moira Banks General Manager

"Lovely hotel and great restaurant but check your invoice."

4
Andy125764, United Kingdom 17/08/2020

Lovely old building. Staff very friendly and helpful. Really nice dinner in the restaurant and a good breakfast. Covid 19 procedures seemed to be working well so were comfortable with that. We noted that the hotel was participating in the eat out to help out scheme. However that, for some unknown reason, is not included. I queried this via email on checking my invoice but after two days there was no reply. I then called and was advised that "oh no, we don't include it for the breakfast" . I would have thought that you either participate or you don't. This hotel seems to choose what is and what isn't. I also have other queries on my bill from seemingly inconsistent pricing. My advice would be to check your bill before paying.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for your review. I am pleased to hear that you enjoyed your stay and found the team friendly and helpful. I am sorry you had issues with your bill which I am told a refund was made. We have chosen not to include breakfast in the Eat Out scheme as the vast majority of our guests choose rates including breakfast which is at an already reduced rate so to ensure consistency for all customers we do not discount breakfast. Thank you again for your review. Regards Moira Banks General Manager

"A really nice hotel!"

5
chazellis, Sawbridgeworth, United Kingdom 15/08/2020

I love this hotel - the room is so lovely and the bathroom is very luxurious! We had a family room it was very spacious. Breakfast was really nice they also have gluten free options! Would definitely stay again!

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and would stay again. Regards Moira Banks General Manager

"Pretty much perfect for me."

5
581benjaminf, Cirencester, United Kingdom 12/08/2020

I had to be in this part of the world at short notice so booked a one night stay here. Very glad I did. For me a perfect mix of a lovely old country house setting with relaxed and friendly and very helpful staff and superb food. I do not know this part of the world at all so knew nothing of the hotel before going and given we were not long out of lock down I did not expect things to be running normally. That said on arrival the house is amazing as it looked online. I had a bedroom looking out of the front of the house. All Covid related measures were in place and adhered to by everyone, staff were welcoming, friendly and accommodating. Room was very clean indeed. I ate in the hotel restaurant in the evening and the food was superb. It is rare these days to have a steak cooked exactly as you asked for in my experience but it was cooked to perfection and very tasty. Portion size was perfect also. Everyone was very friendly. Just perfect, many thanks indeed for a great experience.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and the team were friendly and helpful. I hope it won't be long before we have the opportunity to welcome you back in the near future. Regards Moira Banks General Manager

"Outstanding!!"

5
User 09/08/2020

Cannot fault Seckford hall.courteous staff (nothing was too much trouble),very clean accommodation and amazing food all this and set in beautiful grounds to top it off. wouldn't hesitate to return and would highly reccomend

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay with us. I hope we have the opportunity to welcome you back in the near future. Regards Moira Banks GM

"Tired and pricey"

3
User 07/08/2020

Stayed for one night on the Sunday deal bed and breakfast and £32 per person towards dinner. Check in smooth and efficient. Room ok but very old furniture not in particular good condition. Beds comfortable. No mini bar or refrigerator in room. Bathroom ok but there was no shower gel had to phone reception and had one small tube delivered for both of us. The shower was inefficient and you had to move around to get wet. The grounds out the back were overgrown and in need of cutting and all the weeds removed.Dinner was ok but there was room for improvement, no bread or melba toast with the smoked mackerel pate, the roast beef was ok but beware of the “Yorkshire puddings “ never any where have I been dished up such a pathetic attempt at one of the easiest things to make we both thought it was made of cardboard. All in all disappointing for the hall looks stunning from the outside until you go though the doors and it is mediocre. On a positive note the breakfast was good.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry to hear that you were disappointed with aspects of your stay. I will address the issues with the team to ensure that we address all your concerns. Thank you again for your constructive feedback. Rest assured we have taken your comments on board and have addressed them. Regards Moira Banks GM

"Even with Covid-19 restrictions, excellent"

5
John R R, London, United Kingdom 07/08/2020

Wanted to get away for a few days and be pampered with good service and good food - had a great meal in the restaurant, really enjoyed afternoon tea and the staff were all really friendly throughout the hotel - plenty of room for the boys to run around in the Garden with their football, which was a bonus. golf club within a 5 min walk was a bonus! Stunning old house with load of history, great parking and all round we have a great stay. shame the pool was closed but the hotel managed the Covid-19 really well, sure the SPA would have been excellent. We will return again

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed you stay and will be returning in the future. I will ensure the team read your feedback as they strive to improve their service in these unprecedented time. Thank you again for your review. Regards Moira Banks General Manager

"Beautiful"

5
User 06/08/2020

I recently booked a night away for my anniversary at a hotel in Norfolk but quickly checked out due to cleanliness issues. As a very last minute replacement I phoned Seckford Hall in Suffolk and booked a double room for the night. On arrival, the duty manager, Moira, had already been informed it was my anniversary. She had upgraded us to a suite and left a bottle of presecco in the accommodation which was extremely thoughtful. The suite was absolutely beautiful and couldn't have been more perfect. We had a wonderful relaxing evening followed up with a superb cooked breakfast. The main hotel is gorgeous and the staff, friendly and welcoming. I cannot recommend enough. There is a spa but unfortunately it was closed due to COVID. I will definitely be returning to use this facility, perfect to unwind.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased that you enjoyed your stay and would recommend us. I hope it won't be long before we have the opportunity to welcome you back to the hotel. Thank you again for the review. Regards Moira Banks GM

"What a beautiful hotel!"

5
User 05/08/2020

The hotel and gardens are lovely - we ate lunch in the gardens. The staff were friendly and helpful and the food was really nice, especially the puddings! The hotel is taking part in the "Eat Out" scheme so our lunch was incredible value for money! The staff did a great job of making us feel welcome and relaxed while still following all the rules re hygiene. I use a mobility scooter and the building is very old but the staff were always on hand with ramps when needed. I will definitely be going back and will stay longer next time.

"Superb!"

5
Mo B, Chevington, United Kingdom 01/08/2020

Have just spent a few days at this beautiful hotel after lockdown. I can only praise the team here who are very friendly and welcoming and are dealing very well with the changes due to covid 19. The food is amazing and breakfast is cooked to order and piping hot. Shame Spa wasn't open but understandable in present conditions. We will definitely be back and will be recommending it to our friends and family.

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and I will pass your feedback on to the team as it is vital to them as they strive to give good customer service in these difficult times. We look forward to welcoming you back in the near future. Regards Moira Banks General Manager

"Avoid!!"

1
User 26/07/2020

I booked a room and spa treatments in March. I was made to pay for spa treatments up front. They then cancelled the room/appointments due to covid, which is fine. However, nearly 5 months later, several emails and phone calls i still haven't received a refund for prepaid treatments. Emails then ignored

Mike Day, Marketing at Seckford Hall, responded to this review
Thank you for taking the time to post this review. We are sorry that it took some time to organise your refund of £72 during these unprecedented times where we were unable to access the third party booking system that you paid through as they were closed and could not help us and our team was furloughed. As soon as we were able to gain access to the system, the refund was made. Regards Moira Banks General Manager

"Mixed bag"

3
BloominglovelyLondon, London 23/07/2020

Beautiful hotel in lovely grounds.we only stayed one night in order to visit the surrounding area. We stayed in a standard double which was fine if a little tired. We ate at the 1530 restaurant, the food was great and well presented but the wine list was pretty poor. We were told they were only offering a limited wine and drinks list due to having just reopened. Unfortunately the wines chosen were all pretty standard and didn't match the quality of the food and the drinks menu was littered with spelling mistakes and errors. We fancied an after dinner digestif but despite many spirits and liqeurs behind the bar they would only serve us what was on their reduced menu- spirits on offer were Archers, Malibu and Tia Maria but we could see many better choices which we couldn't be served for some reason.... ??!! The drinks offering which was more like a pub really let down an otherwise lovely stay and the staff were great too. We just Can't really see why during post lockdown such a limited offering is necessary especially when what we really wanted was temptingly within sight behind the bar....

"Left standing in the rain at midnight for an hour"

1
Heike826, Aldwick, United Kingdom 14/07/2020

I booked this hotel for my son and his girlfriend as a graduation get away after lockdown had eased. Oh what a regret - the hotel is nice but....they went out for the evening, came back at 23.45 and their key would not open the door to get into the hall and the reception was empty and no one was answering knocks and phone calls for over an hour whilst they stood in the rain. They phoned Best Western in the US and the lady apologised and said she would write a file note to the hotel to provide a full refund. Eventually someone opened the door, who said he was a guest, turned out the next day he was the grounds's man. At checkout the bill was reduced by the cost of breakfast for two people, apologies were made.... however to me totally insufficient response to standing outside in the rain for over an hour at midnight. On a day which should have been full of celebration, the irony is that after easing lockdown, they wanted to get back into the hotel and found themselves in a truly locked out situation. I do understand that COVID has a massive impact on staffing levels - however phones should be diverted and these kind of situation should not arise. Very dissatisfied mother who wanted to make a life time memory as a present.

"Well done Anna & Chef!"

5
DAH28_11, Colchester, United Kingdom 13/07/2020

We are just back from a fabulous one night stay. For the last 16 years Seckford Hall has been our bolt hole, somewhere we go to unwind and despite some essential maintenance works at the front and the spa being closed, we still had a fabulous time. Like other reviewers we got a great deal and stayed in our favourite room - no 36 the Granary. Having just re-opened it's doors and just a few guests, the hotel was running with a very tight crew just Anna who managed EVERYTHING front of house and the Chef. Important thing to note is you are currently required to pre-book for all meals (24 hrs notice) incl afternoon tea - completely understandable at this current time. We were so well looked after from the minute we arrived and our evening meal and breakfast were superb - all made with top quality produce and a lot of love! We have seen Seckford go through lots of ups and downs, but love the place so keep going back. With Anna as an example of the new management team - they are undoubtedly on the up again. Would highly recommend.

"I'm sure later on in the year it will be better "

3
430jessiek, Ipswich, United Kingdom 10/07/2020

We have just returned from a two night stay at Seckford Hall, just for a little break away. We were already aware the spa facilities were not in use due to current government guidelines and so were not disappointed. We got a good deal for our stay through booking.com for £153 for two nights room only. Through the hotels own website it would have been £240. We have booked an afternoon tea for our arrival which was ok. I'll be honest I've had better. And at £18 per person I expected more. So I would give that a miss in the future knowing I can have way better elsewhere. We were one of the only couples in the hotel, I believe we only saw another two while we were there. The staff did very well, they were very accommodating and friendly considering they were doing everything... reception, bar tending, waitressing literally everything. I've seen a lot of reviews saying that the hotel is dated and needs an update - well it is a Tudor building and everything is in keeping with this. Our room was beautiful, I was really impressed with it. We had Room 2 which had its own little balcony with a table and chairs and lovely view of the grounds. Everything was clean and the bed more than comfortable. Best nights sleep I've had in a while. Our first morning we had booked breakfast, there was only us and another party of 4.... it was £15 each, took 45mins to prepare and when we did finally get it it was the wrong breakfast, we were hungry by this point and so ate it. It wasn't bad, but couldn't understand how our order could be wrong when catering for 6 people at a time..... That night we had a few drinks at the hotel and decided to give it another go with dinner in the 1530 restaurant and we were not disappointed it was absolutely beautiful highly recommend the steak and the pork belly, absolutely to die for. The morning of check out we decided to have a nice long lay in before we left as we never get one at home! Unfortunately the cleaners had arrived at 9am and made so much noise in the two rooms right next to us (shouting and talking, banging and crashing - not vacuuming) we decided to pack up and leave early as we couldn't relax. Even if you were up and about having a coffee or whatever it just wasn't what I expected and I haven't had that issue in other hotels either. We will give it another go later on in the year when the restrictions are lifted and we can use the spa. Just unfortunate there were a few little downers to it... ending on a brighter note however the two lovely ladies at reception I take my hat off to! And the room was a 10/10 for me

"A very disappointing 3 days"

2
506LouiseB, Sawbridgeworth 09/07/2020

We have just left Seckford Hall after spending three days and two nights with friends post lockdown. This hotel is just not ready for visitors yet so please save your money and don't go. We spent £240 for two nights and were initially impressed driving up to the front of the hotel. Our room (Seckford room) looked immediately large and impressive until we realised that the shower didn't work at all, there was no hot tap or water for the sink, the coffee machine didn't work (there was a pod stuck in there probably since the covid lock down), the room had loads of cobwebs, only some of the electric sockets were working, the bath was very dirty and there were workmen on site which were noisy and very visible from our room. We reported the shower, as we really did want to take a shower and told that someone would come “tomorrow “ and look at it. When tomorrow came we were told that the shower needed a part that would be arriving “tomorrow “ which was the day we were leaving for home! The electricity didn't work at all in our friends room and an extension lead had to be run from the corridor so that they could watch tv or use anything electrical. How dangerous is that! The food we had there was good and Moira the waitress very entertaining but this was spoiled by everything else. We were offered free breakfast which is normally £10 extra but offered no refund or even another room to shower in. Maybe in six months time the housekeepers will be back and the facilities checked but we would have thought that the long absence of visitors would have been useful time to check that all was ready for guests.

"Buddy"

1
buddy662016, Ipswich, United Kingdom 26/03/2020

Really needs some money spending. On arrival there were alot of staff and would have been nice to have been shown to our room. Bathroom was very mouldy. Room very tired looking. Food portions extremely small, my husband was starving. Pool area extremely grubby, including the inside of the pool. Hot tub not working. Changing rooms filthy and robes and towels all over the floor. Breakfast room was really dirty. So much food on the floor. I appreciate this is an old building but the general cleanliness and decoration needs to improve greatly. Would not recommend staying here.

"A Bad Dinner"

2
olderessexguy, Frinton-On-Sea, United Kingdom 14/03/2020

I have been coming to "Seckford Hall" for over many many years. More than 20 years. My partner and I have ALWAYS been happy with the staff and the meals. Always been 1st Class. "Seckford Hall" is in beautiful surroundings. However, I like to know what is happening now?? "Seckford Hall" has gone down on ratings. This is so sad. The food was absolutely tastless. The amount served on the plate is a Joke. We had to ask for some bread, when that was served it came with no side plates or knives. No Butter but some oil instead?? The Dining room has always been a delight to have a meal, But now the Dining room is dark, no atmosphere. When then moved to the Lounge for Coffee as it is a lovely room to finish the evening with a nice coffee etc. The coffee arrived in cups. Where has the coffee pot gone and the milk/cream jug. The evening was disappointing as we have always liked and always recommended "Seckford Hall" to family & friends. However, I have to say the staff were helpful and friendly. Please Seckford Hall , Get back To The Service that we have all been used to in the past years.

"A Rolls Royce exterior with a Trabant engine"

2
bairdnicola77, Dubai, United Arab Emirates 02/03/2020

Bit of a wow moment when the hotel hoves into view from the drive. However, that's where the moment ends. Front entrance/reception area is all wrong and not welcoming. Neither was the Receptionist. There's a large, underused lounge area to the left of the front door which should be used as Reception. The existing room could be used to expand the bar and make it brighter. The stair and corridor carpets are very 1970s pub. The “1530” restaurant is OK but quite dark. There's a much nicer area to eat next to it which doesn't seem to get used. Our room (24) was comfortable and had a small balcony and garden views. The bathroom was tiny, however, and we had a technical issue with the computer-controlled shower on our first morning which saw the intervention of both a cleaning lady and a maintenance man. The Bar Manager on our first night, Alan, was fantastic. Quietly confident, knew his stuff, polite and friendly. Unfortunately for us, Alan was only there for our first night. The next two were overseen by a rather frazzled lady who seemed put out by customers ordering drinks and even sighed and rolled her eyes when we came in at 9.30pm for a post-dinner drink. She had just cashed up and was planning on not doing any more work that evening. We felt very unwelcome and did not hang around. We didn't use the spa so cannot comment on it. Breakfast was always good and the staff on duty then are lovely. I'm sorry to say that we were not impressed with Seckford Hall. We wish we had stayed on longer in Norwich or chosen a different hotel in Suffolk.

"Disappointing birthday treat"

2
Anita S, London 29/02/2020

We organised an afternoon tea at Seckford Hall for a family member's birthday. The grounds are impressive and the building is beautiful. However, we arrived in an empty room, nobody welcomed us as we wondered around, and we had to find our own way to another empty area with a table set out for us. Apart from a a very nice man called Andrea, who chatted to us on our way out, we found the rest of the staff quite unfriendly, especially considering we had told them we were there for a special birthday. The food was bland to say the least (very few sandwiches, flavourless clotted cream...). My advice is to go there for a coffee or a beer, since it's such an impressive building, but do not bother to go for a meal or a celebration. We left feeling disappointed.

"A real treat to find this beautiful & delightful Hotel near Woodbridge, Suffolk."

5
User 29/02/2020

We booked a short break with our small cavalier King Charles Spaniel to relax and renew as well as enjoy the lovely countryside. We stayed in a junior suite, room 35 in the annex and it was perfect for us. Lovely decoration and a good lounge, excellent bathroom plus gorgeous bedroom, comfy bed and ensuite upstairs. Breakfast in the Garden room was very good with a splendid buffet table plus cooked dishes to order. Grounds are lovely and extensive and should you wish a Golf course is opposite the grounds and entrance. The staff team we met were attentive and friendly, we will be back in the better weather, loved the whole experience.

"False dinner charges and contaminated food"

2
User 28/02/2020

Despite advising staff on booking and at breakfast they managed to serve my daughter gluten food, which led to her being sick whilst visiting Sutton Hoo. To cap it off they charged us for a dinner we didn't have (gluten based so not suitable for her) and after removing it on check out, have now tried to sneak through a payment on my pre-authorisation a week later. I'm again in dispute with them over this ...

"Very poor customer service and spa not working and dirty."

2
User 25/02/2020

Sadly, we expected a 4* star service but the experience was more 2*. We waited 25 minutes for drinks with evening meal and the restaurant was half empty at the time . Food was ok bit cold second night and 40 minutes to arrive. In the my partner went to the bar himself. Had to ask for coffee 4 times at breakfast and then gave up. Spa was not fully working steam room broken all weekend. You will feel annoyed if you came for a spa weekend, especially which some guests did. The ladies changing rooms were filthy with sanitary towels left in loos and generally poor standard of hygiene. Went into ladies' toilet to find overfilled bins and no soap and shampoo as all empty or toilet tissue. I had to ask the staff and to get toilet paper and soap. I definitely would never recommend this hotel purely on terrible customer service which is a shame as the building is lovely but the rooms are suffocatingly small. You need to upgrade to the suite really which we did.

"Dirty and run down"

2
paulcJ8419DU, Ipswich, United Kingdom 21/02/2020

My children had paid for a night, dinner, and breakfast for a Xmas present for my wife and myself . we chose the valentine weekend for a bit of romance were i purchased the romantic Package For a further £99 ( champagne red roses and chocolates ) . The Champagne was in the room when we arrived But the bucket and stand was dirty and covered with cobwebs , the loft hatch was open i asked reception if this could be closed they said they would but did not ,.The lampshades were torn the bath panel was broken and you could cut yourself on it mould in the shower Mirror over the sink was broken on the bottom left corner and the silver had deteriorated along the bottom thick dust on a panel over the bed holes in the Net curtains dirty round the windows and holes in the plaster plus cracked walls . ordered our breakfast in the morning and had a nice 1 hour wait . Enough of complaining the dinner the night before was great This is a 4 star Hotel but you would not think it

seckfordhall, General Manager at Seckford Hall, responded to this review
Having spoken to yourself and apologised for the issues you experienced and invited you back as our guests for another stay to restore your faith in Seckford, I am very disappointed that you chose to post this review. Yours sincerely Moira Banks

"Valentines Weekend"

5
018gm, Burton upon Trent, United Kingdom 18/02/2020

Stayed over Valentines weekend. What a romantic weekend, staff had gone to the trouble of putting chocolate hearts on the pillows and rose petals on the bed lovely surprise and thoughtful touch. Food was absolutely amazing and service was attentive but unobtrusive. Breakfast although busy was good, excellent buffet and hot food cooked to order. We will definitely be back. Thanks team Seckford for a great weekend.

seckfordhall, General Manager at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am pleased to hear that you enjoyed your stay and I hope it won't be long before we welcome you back to Seckford. Yours sincerely Moira Banks

"What a shame"

2
Ratty999, Oxted, United Kingdom 17/02/2020

We visited this hotel to stay about ten years ago and were blown away by the quality of the cuisine and the beautiful decor, completely in sympathy with such a fine historic property. Sadly, today we nipped in for lunch and were so disappointed. The restaurant has obviously had some kind of makeover and was drab and colourless and the food was hopeless. After a fair old wait, over 30 mins, we were presented with a lasagne that was so dry round the edges it would have taken a chainsaw to cut and some battered monkfish with a batter about an inch thick and some thrice cooked chips that tasted of old oil. Also, a completely not fizzy lime and soda. I must mention the staff at this point who were most professional in offering a meal replacement and, as we were in a hurry by now, discounting the meal. The fault here lies with the chef who should pay more attention to what leaves his kitchen. Shame, as this is a most beautiful setting.

seckfordhall, General Manager at Seckford Hall, responded to this review
Thank you for taking the time to post this review. I am sorry to hear that you were disappointed with the food as this is not our usual standard. Our Head Chef would like to invite you back as his guests to have lunch again to restore your faith in Seckford. Please contact myself on moira@seckford.co.uk to make the booking. Regards Moira Banks

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