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Vorteilscode

Best Western Plus Hotel University Inn, Winston Salem

3.5/5  - basé sur 92 notations.
3050 University Pkwy, 27105-4230, Winston Salem, United States - Karte ansehen
Best Western Plus University Inn - Außenansicht Das Best Western Plus University Inn ist ideal in Winston Salem Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Entspannen Sie sich und überlassen Sie den Rest uns im neu renovierten Best Western Plus University Inn. Wir liegen nur wenige Minuten von der Interstate 40, der Wake Forest University, von Einkaufsmöglichkeiten und Restaurants entfernt. Lassen Sie sich während Ihres Aufenthalts von unserem aufmerksamen und freundlichen Personal umsorgen, das Ihre Erwartungen übertreffen wird.

Best Western Plus

Hotel University Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Restaurant
    Restaurant
  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Bar-Lounge
    Bar-Lounge
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 92 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
39
Sehr gut
12
Befriedigend
14
Mangelhaft
14
Ungenügend
13
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
5
Familie Familie
39
Geschäfts-<br>reisende Geschäfts-
reisende
20
Paare Paare
13
Reisen mit Freunden Reisen mit Freunden
12
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Best Western Plus University Inn"

5
05/11/2018

This is a good hotel with easy access to downtown or to the businesses on University Parkway. The hotel looks like it had recently been remolded. The staff were very friendly and very helpful, and really went out of there way to make me feel welcome. The rooms were clean and quiet, and the breakfast was pleasant.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you stellar review of the Best Western PLUS University Inn, Stephan. We are thrilled to see that you enjoyed your stay and our recent renovations throughout the hotel. My staff and I strive to create a home away from home experience for each of our guests. We are here to assure our guests have everything they need for an optimal stay and we are happy to hear we exceeded your expectations. Our breakfast staff work to assure each guest has what they need to start their day off with something hearty and delicious. We are glad you enjoyed your meal and were treated to excellent customer service from each staff member you encountered. My staff and I look forward to welcoming you back for another memorable experience. Until then. Thank You, Andrew G. General Manager

"Exceptional staff!"

5
04/11/2018

Freida Mitchell went beyond her call of duty to ensure my group was taken care of. Her exceptional customer service and vibrant personality made the group reservation process seamless! This hotel is perfect for groups and conferences as it centrally located close to everything. Also, it's very comfortable, clean, and breakfast is AMAZING! Lastly, I am so thankful for Frieda's hard work as well as the amazing front desk staff! I can't wait to come back again! So what are you waiting for? Book your reservation to Best Western Plus University Inn at Winston-Salem!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your stellar review of the Best Western PLUS University Inn, Jay. We are delighted to hear how much you and your group enjoyed your stay with us! We are glad to see that you were treated to excellent customer service by our wonderful staff. They strive to create a home away from home environment for each of our guests. From our front desk to our housekeeping staff, everyone works diligently to assure that each guest has what they need to enjoy a great stay. They are the heart of our hotel and keep us running efficiently with a professional demeanor and a warm and friendly smile. We are thrilled this shone through and we are honored to pass along your kudos to Freida. We look forward to welcoming you back the next time you find yourself in the area for the opportunity to show you another five-star experience. Until then. Thank You, Andrew G. General Manager

"Pleasant stay at newly refurbished BW University Inn"

4
26/10/2018

Great stay, Very comfortable and clean, newly refurbished room on ground floor. Plenty of towels and hot water. Refrigerator and kitchen counter and sink in room for snacks. Good breakfast, including eggs and meat, waffles, cereal, yogurt, and coffee, Only problem was because of everyone going to the same conference the items ran out frequently.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay and our recent renovations throughout the hotel. My staff and I strive to create a home away from home experience for each of our guests. We are here to assure our guests have everything they need for an optimal stay and we are happy to hear we exceeded your expectations. Our breakfast staff work to assure each guest has what they need to start their day off with something hearty and delicious. We are glad you enjoyed your meal and were treated to excellent customer service. We apologize for any inconvenience you occurred during breakfast during your stay. Our staff were working diligently to maintain all breakfast items. We appreciate your patience. My staff and I look forward to welcoming you back for another memorable experience. Until then. Thank You, Andrew G. General Manager

"Good Place to Stay"

3
23/10/2018

Breakfast is pretty good. They have a small bar which I find very convenient. I had a few problems I don't expect most people to have. Such as the battery in my lock was dead and it took a couple days for them to get it fixed.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your feedback of the Best Western PLUS University Inn, John. We are glad to see that you enjoyed your stay. We apologize for the inconvenience of your room lock not working properly. We had some issues and were trying to resolve as quickly as possible. We hope that you were treated to the excellent customer service we are known for. Each member of our team from the front desk, to housekeeping, to the breakfast staff, work diligently to assure each guest has everything they need to enjoy their stay with us. We hope this shone through. We look forward to welcoming you back for an opportunity to change your mind and provide the five-star experience you deserve. Until then. Thank You, Andrew G. General Manager

"Good Value/Will Stay Again"

5
15/10/2018

I enjoyed my stay at this hotel. The staff was great and so was the breakfast. Ms. Griffin was exceptional. She made sure we had everything that we need and made sure the room was comfortable. We will be staying again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us and that our recent renovations throughout the hotel. My staff and I strive to create a home away from home experience for each of our guests. We are here to assure our guests have everything they need for an optimal stay and we are happy to hear we exceeded your expectations. Our breakfast staff work to assure each guest has what they need to start their day off with something hearty and delicious. We are glad you enjoyed your meal and were treated to excellent customer service. We are proud to pass along your kudos to Ms. Griffin. My staff and I look forward to welcoming you back for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Billy Joel Concert"

5
15/10/2018

I am an avid Billy Joel Fan and I will travel 15 hours by car to see him. I live 8 hours from Winston Salem NC and he had a concert there and I went. I booked a hotel that was extremely close to the were the concert was. I read a bunch of reviews and it seemed they had recently renovated so I figured it would be OK. The price was not to bad. When I arrived a few hours before the concert the place was filled with people. There was a line to check in. Everyone checking in were all going to the concert. I was greeted by the General Manager who apologized to me for the long line. He took my name and offered me a coupe of free drinks at the bar while I waited. I was very happy to take him up on his offer. It took about 45 minutes for me to get my room. I asked why the long wait and he was very sincere and said he had several staff call off so they were running behind on cleaning rooms. He said that 100 people all showed up around the same time as me to check in. He apologized again and asked me if there was anything he can do for me. I can understand how much pressure he was under but I felt he did the right thing by getting me a couple of drinks and giving me an honest answer. The hotel itself was extremely nice and well done. The lobby was big and the lounge was great. The Bartender was super nice. My room had two queen beds in it and was very clean. The bathroom was well lit and also very clean. The Mattress was very comfortable. I did have time to grab breakfast in the morning and it was great. A lot of choices and the lady who's name is Linda took great care of everyone. It was busy with all the same people from the night before but I had no trouble getting what ever I wanted. I would stay at this hotel again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us and that our recent renovations throughout the hotel. We are sorry for the wait during check in. My staff and I worked diligently to check in our guests as quickly and efficiently as we could. The influx of guests can be a bit overwhelming but we tried to make the situation move as seamlessly as possible. We truly appreciate your patience. We are happy to know that we were able to make the wait a bit more tolerable by offering you a drink to enjoy in our lounge area. Our guests' satisfaction is very important to us. We are happy to see this shone through. We are delighted to know that you enjoyed the comforts of your clean and well appointed room. We strive to create a home away from home experience for each of our guests. Your room should be your oasis at the end of the day and we are happy to hear your room exceeded your expectations. Our breakfast staff work to assure each guest has what they need to start their day off with something hearty and delicious. We are glad you enjoyed your meal and were treated to excellent customer service. We are proud to pass along your kudos to Linda. My staff and I look forward to welcoming you back for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Great Location, Great Staff"

5
14/10/2018

I found this Hotel at the last minute as I had a rescheduled meeting due to Hurricane Florence. It was a very pleasant experience for 3 days. The room was comfortable and clean and the onsite bar was just what i needed for relaxation and baseball. The front desk staff was welcoming and knowledgeable and gave excellent directions to my meeting location. I highly recommend Putters or the Mexican restaurant just next door, walking distance. Breakfast was also a wonderful treat. Even during the sold out weekend, the staff definitely earned my return trip next month!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are delighted to hear that we were able to accommodate you for your meeting after Hurricane Florence. We are happy to hear that you and your family enjoyed your newly renovated, clean and well-appointed rooms. We take great pride in putting our best foot forward for each of our guests. We are thrilled this shone through. We are glad to know that you were treated to excellent customer service by our wonderful staff. They strive to create a home away from home environment for each of our guests. From our front desk to our housekeeping staff, everyone works diligently to assure that each guest has what they need to enjoy a great stay. We look forward to welcoming you back should you find yourself in the area to show you another five-star experience. Until then. Thank You, Andrew G. General Manager

"Excellent Experience "

5
14/10/2018

I usually stay at the Marriott when visiting Wake Forest. I decided to give the Best Western a chance on my recent stay as it was slightly less expensive. I must say that I was very impressed from beginning to end. I was told by a colleague that the hotel has gone through a big renovation and everything was brand new. It was a great decision. I was checked in quickly and the desk clerk was friendly. My room was large and clean, and mattress was fantastic. They had a small bar/lounge to grab a drink and a free breakfast in the morning. I would definitely recommend checking it out if needing to be in Winston-Salem. This will be my new go-to!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us. My staff and I work diligently to assure each guest enjoys their stay. They are here to answer any questions and to deliver a friendly and memorable experience. We are glad this shone through. Our guest rooms and common areas have been recently renovated throughout the hotel. We are delighted to know that you enjoyed the comforts of your clean and well appointed room. My staff and I look forward to welcoming you back for another five-star experience the next time you find yourself in the area. Until then. Thank You, Andrew G. General Manager

"Very busy but nice place"

5
14/10/2018

Came to Winston Salem to see Billy Joel. The hotel was walking distance to the concert. They just renovated the property and it looked amazing. When I arrived to check in the lobby was filled with people. I had to wait a long time to check in. They did not have rooms ready. The general Manager was in the lobby talking to guests and he came over to me and offered to buy me a drink while I waited. I took him up on the offer. After I had my beer he came over to me and said my room was ready. I booked a non smoking king room and that's what I got. The room was very large and everything was new. All the staff I interacted with were super friendly and kept apologizing for my wait. I guess everyone arrived at the same time for the concert. Even with my wait I would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for you excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us. We are sorry for the wait during check in. My staff and I worked diligently to check in our guests as quickly and efficiently as we could. The influx of guests can be a bit overwhelming but we tried to make the situation move as seamlessly as possible. We truly appreciate your patience. We are happy to know that we were able to make the wait a bit more tolerable by offering you a drink to enjoy in our lounge area. Our guests' satisfaction is very important to us. We hope this shone through. Our guest rooms and common areas have been recently renovated throughout the hotel. We are delighted to know that you enjoyed the comforts of your clean and well appointed room. My staff and I look forward to welcoming you back for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Great pet friendly hotel - great staff"

5
03/10/2018

We are in the process of moving and stayed here with our pets. We were towing a trailer and pleased to find ample - and we felt safe overnight parking. The hotel is in the process of being upgraded but were not inconvenienced by it. The staff is very pleasant and our stay was great!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review of the Best Western PLUS University Inn. We are thrilled to see how much you enjoyed your stay with us! We are happy to see that you were treated by the excellent customer service we are known for. Our staff strives to keep our guests safe and happy. Our goal is to exceed expectations. We are happy to see that you and your pets felt safe and comfortable with us. We look forward to welcoming you back again soon the next time you find yourself in the area. Thank You, Andrew G. General Manager

"Amazing Staff/Great Hotel"

5
02/10/2018

I stayed at this property with my family during Hurricane Florence as we had to evacuate from Myrtle Beach. Andrew the General Manager without hesitation helped us out. His front desk greeted us with smiles which was nice to see after driving 4 hours with pets and being worried about what we were leaving behind. They recommended some wonderful spots to eat that were kid friendly. Andrew along with the Sales Manager were getting prepared to make all evacuees feel like they were at home. They were doing a managers reception and a kids movie in their meeting room. How cool is that! The rooms were clean and all lobby areas were spotless. This is a wonderful property to stay at. Kudos to Andrew and all of his staff. Job Well Done!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are delighted to hear that we were able to make your feel like home during your evacuation from Hurricane Florence. We are happy to hear that you and your family enjoyed your newly renovated, clean and well-appointed rooms. We take great pride in putting our best foot forward for each of our guests. We are thrilled this shone through. We hope that you were treated to excellent customer service by our wonderful staff. They strive to create a home away from home environment for each of our guests, even our four-legged ones! From our front desk to our housekeeping staff, everyone works diligently to assure that each guest has what they need to enjoy a great stay. We are happy to know we were able to make your situation a bit less stress free. We look forward to welcoming you back should you find yourself in the area to show you another five-star experience. Until then. Thank You, Andrew G. General Manager

"Excellent"

5
02/10/2018

Rooms are very clean. Extraordinary customer service. The room service was great. If you forget anything they will accommodate your needs. Atmosphere very quiet. Ask to be room not near an elevator. This is a great place to stay.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your stellar review of the Best Western PLUS Austin Central. We are delighted to hear how much you enjoyed your stay with us. We are glad to see that you were treated to excellent customer service by our wonderful staff. They strive to create a home away from home environment for each of our guests. We want them to enjoy the experience from beginning to end. We are honored to pass along your kudos to them. We are happy to see that you enjoyed the comforts of your newly renovated and well-appointed guest room. We like to think of each room as a small oasis to return to at the end of the day. We hope you found this to be your experience. We look forward to welcoming you back the next time you find yourself in Austin for the opportunity to show you another five-star experience. Until then. Thank You, Andrew G. General Manager

"Great location to BB&T Field"

5
25/09/2018

Very satisfied with this hotel. Was clean and looked recently updated. The rooms are small (room 201, whirlpool suite), but the price reflects this. The pool and outer courtyard were very nice. Will always stay here when in the area.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Kay. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintained space to enjoy. Great customer service with a smile is what we are known for and we hope this shone through! We have great amenities to offer our guests and glad to see you enjoyed a refreshing dip in our pool. The pool is the best place to cool off and relax after a long day or just to make a day of. We are glad you were able to take advantage. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Fantastic and so clean! "

5
21/09/2018

Hotel is excellent! Very clean, everything looked brand new, no yucky smells, lobby and outside area were lovely. Breakfast is included and it's pet friendly. Beds were also very comfortable ?? Great stay!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are delighted to hear how much you enjoyed your stay with us from your room to our delicious complimentary breakfast! We are happy to hear that you and your family enjoyed your newly renovated, clean and well-appointed rooms. We take great pride in putting our best foot forward for each of our guests. We are thrilled this shone through. We hope that you were treated to excellent customer service by our wonderful staff. They strive to create a home away from home environment for each of our guests, even our four legged ones! From our front desk to our housekeeping staff, everyone works diligently to assure that each guest has what they need to enjoy a great stay. We look forward to welcoming you back the next time you find yourself in the area for the opportunity to show you another five-star experience. Until then. Thank You, Andrew G. General Manager

"great hosts"

3
15/09/2018

all staff where helpful and friendly. room was nice and clean. breakfast was good. nice pool area. over all liked my time here. great soul food resteraunt near by. one of the nicer B.W.ern experiances iv'e had recently.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your stellar review of the Best Western PLUS University Inn. We are delighted to hear how much you enjoyed your stay with us from our clean and well-appointed rooms, to our amazing staff to amenities that we have to offer our guests! We are glad to see that you were treated to excellent and friendly customer service by our staff. They strive to create a home away from home environment for each of our guests. From our front desk to our housekeeping staff, everyone works diligently to assure that each guest has what they need to enjoy a great stay. We are happy to know this was your experience. We are glad to see that you enjoyed your complimentary breakfast. We like to start our guests day with a delicious meal to keep them fueled for the day ahead. We look forward to welcoming you back the next time you find yourself in the area for the opportunity to show you a five-star experience. Until then. Thank You, Andrew G. General Manager

"HORRIBLE !!!!!"

1
12/09/2018

I absolutely will never stay at this hotel again. The renovation work is incomplete, the staff are far from professional, everything just seems thrown together. We could smell cigarette and marijuana smoke in the hallway. I had my young son with me while we were attending the WFU football game and I was afraid to let him go to the vending machine alone. There were very "shady looking characters' staying there. When I mentioned my concern to the young lady at the front desk, I was told that they can't stop people from staying there as long as they were paying. So apparently, they are fine with what seemed like illegal activity that goes on there. I could go on forever but these were some of my bigger concerns. The list would be entirely too long if I mentioned the condition of the rooms and the service received. Again, an absolutely horrible place to stay.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
We are sorry to hear that you did not enjoy your stay with us at the Best Western PLUS University Inn. I would love the opportunity to speak with you directly to discuss your stay and try to resolve any issues that you incurred during your time with us. You may contact me directly, Andrew Gorman General Manager, at (336) 723-2911 or [email protected] I look forward to speaking with you, Andrew G. General Manager

"Work in progress"

2
29/08/2018

Construction next to roomNo working phoneOther guests banging on doorLocated near CollegeThis is acceptable hotel if you have no where else to go. My wife was unhappy with experience.I did not love the stay but is was tolerable.Would not recommend for leisure

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
We are sorry to hear that you and your wife did not enjoy your stay with us at the Best Western PLUS University Inn. Our guests' satisfaction is very important to us and we would like to resolve any issues you may have had. Kindly call me directly, Andrew Gorman General Manager at (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"Enjoyed my stay"

4
27/08/2018

The whole team was awesome but one really stands out.... The operations manager! She has always been very nice and polite. I have known her from the time she has worked the front desk and then promoted to head of housekeeping and now operations manager. She has always been very nice, polite and willing to try to accommodate. She has deserved these promotions and more. She is a keeper!!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for your kudos and kind words for Sylvia. She is a very important member of our team and we are very proud of her. Her promotion is well-deserved. We are happy to pass along your kind words. We look forward to welcoming you back again soon. Thank You, Andrew G. General Manager

"Unsatisfactory"

3
25/08/2018

The hotel had several spots throughout the hotel that was dripping water from the ceiling. My bathroom had a bad odor that I had to go and buy bleach and other cleaning supplies. The entrance/exit door on the side my room was on ( first floor back side entrance) had mold all around the door way from constant water dripping down . The hallways was very hot and humid .

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review of the Best Western PLUS University Inn. We are sorry to see that you did not enjoy your stay with us. We wanted to assure you that the leak in question was in our function room. We have taken care of this issue with great care and our guests should not experience any further inconvenience, such as the algae you found. We have clean and treated all areas affected. We hope that our staff treated you with the wonderful customer service that we are known for. If there is anything further you would like to discuss regarding your stay please feel free to call me directly, Andrew Gorman General Manager, (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"I'm sorry but this is just unsanitary"

2
22/08/2018

I have stayed at this hotel two times before moving into my college nearby. Tonight while I was laying in the bed I look over and see nasty dried blood ON THE SHEETS. This hotel is fine otherwise but that really really grossed me out and made me never want to stay here again.

jonnyrh, Manager at Best Western Plus University Inn, responded to this review
We are sorry to hear about your stay with us, Madison. We would like to promptly resolve the issue with you. Kindly call me directly, Andrew Gorman General Manager at (336) 723-2911 or email me at [email protected] I look forward to speaking with you. Thank You, Andrew G. General Manager

"Clean, Friendly, and Affortable"

5
14/08/2018

Best Western Plus University Inn is newly remodeled and very clean. I was very pleased with the cleanliness of the hotel especially our room. It looked like everything was brand new . The bed and pillows were very comfortable. My husband and I loved the complimentary breakfasts before we set out on the road for 12 hours. l highly recommend this hotel. Staff was very friendly and we would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintained space to enjoy. Great customer service with a smile is what we are known for and we hope this shone through! We have great amenities and complimentary services and glad to see you enjoyed a refreshing dip in our pool. Summer is hot and the pool is the best place to cool off and relax. Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank You, Andrew G. General Manager

"Checkout from hell"

3
29/07/2018

My 5 nights at this hotel did come with ups and downs. Customer service exceeded my expectations until the day of checkout. Sasha, who is the hotel housekeeping supervisor, banged on my door at 11:45am demanding that I be out by 12:00pm or she would come into my room and pack my things and physically kick me out. All of this happened after I was approved for a late checkout at 1:00pm. She acknowledged the request that I made that morning but said it was a miscommunication with the front desk staff and I had 15 mins to get out. I told her I will try my best and I did. It was not humanly possible to pack myself and my two children's belongings and be out of that room in 15 mins. At 12:00pm, she banged on my door and came into my room, grabbed my things and shoved them into our suictcases. I had wet towels from the pool and bathing suits thrown in with dry and clean clothes, she almost destroyed my clothes that were supposed to be hung and carried. All of my shoes were shoved into one suitcase with our electronic devices and things were scattered everywhere. I was in shock. I've never been treated like that before ever. She behaved this way in front of my 8 year old son. He was scared and frightened from her behavior and her threats.

"They are trying really hard!"

3
29/07/2018

After reading some of the older reviews, you can tell that this hotel has gone a long way in the past couple of years. We had an overall good experience, and we would stay here again, although this probably wouldn't be our first choice in the area. Here's a summary of our stay: PROS - Great location. Across the street from the Lawrence Joel Memorial Colisseum and very close to WFU. - Great staff!!! Everybody was very friendly and helpful. - The hotel has just been remodeled. Everything is brand new, including the bathrooms. - Our room was very clean. - Great fitness center! Two treadmills, a stationary bike, an elliptical, plenty of free weights and a couple of weight machines. CONS - The walls are paper thin. We could clearly hear what people were saying on the hallway from bed. We also heard the neighbor's TV and every time they flused. - The remodel felt very rushed. Our bathroom door didn't even latch so we couldn't lock it. Popcorn walls and ceilings, chipped doors... Nothing terrible, but it felt more like a 2 star than like a 2.5 star. - Not many healthy options for breakfast. All the meat was pork (no turkey options). They had eggs but they had a ton of cheese. They had yogurt, but the super sugary stuff. They didn't even had oatmeal. - No hair dryer or microwave in the room. Overall, an adequate place to spend a couple of nights. You won't be disappointed, but you won't be impressed either.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. We take pride in our clean and well-appointed hotel, our great location to many local attractions, the university, shopping and dining. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintain space to enjoy. Great customer service with a smile is what we are known for and glad this shone through! We have great amenities and complimentary services and glad to see you enjoyed our fitness center! Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. If you cannot find anything to your liking, our breakfast staff will happily try to make any accommodations to your requests that they can. We look forward to welcoming you back again soon to change your mind and earn a five-star rating. Until then. Thank You, Fitzroy G. General Manager

"Very nice, newly remodeled good breakfast"

5
28/07/2018

Enjoyed a real breakfast every morning and staff was very nice. Beds were comfortable, but needed more than just sheets that they have. Nice bathroom and very good breakfast. The pool only has ladders in, no stairs. Elevator in front is slow and very small. The elevator in the back down the hall is bigger.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your review, Renee. We are thrilled to know that you enjoyed your stay with us in our newly renovated hotel space and guest rooms. My staff and I strive to deliver a home away from home experience for each of our guests. From the from desk to housekeeping, they are there to answer questions and provide a clean and well-maintained space to enjoy. Great customer service with a smile is what we are known for and glad this shone through! We have great amenities and complimentary services and glad to see you enjoyed a refreshing dip in our pool. Summer is hot and the pool is the best place to cool off and relax. Our breakfast buffet is well-stocked with plenty of hot and cold varieties to choose from, fresh breads and pastries, teas, coffee, yogurt and fruit. We like to provide the perfect fuel to start the day. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank You, Fitzroy G. General Manager

"Great Hotel, Brand new, very clean and professional staff"

5
19/07/2018

We had an amazing stay at this hotel. It is only 1 minute from Wake Forest University. Beds were very comfortable and staff was very nice and professional. We were skeptical because the price was so low and we usually don't stay at hotels like this, but were very impressed and would stay here again in an instant. The free breakfast was great, and I would like to give a special shoutout to the lady who worked in the breakfast area on the morning of July 19. She is the type of employee that I would want at my business. She made sure we had everything we needed and made us feel at home. She went above and beyond to make our stay great. Overall, this is a great hotel and I will be staying here next time I visit Wake Forest.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you so much for your sharing your feedback for the Best Western Plus University Inn. We are thrilled to know that we were able to lay your skepticism to rest! We are happy to know that you enjoyed your stay with us. Our staff strives to exceed our guests' expectations. We take extra care to assure that your experience is like a home away from home. We are thrilled to see this shone through, especially during our breakfast service. Our staff is the heart of this hotel and make it the great place it is. We are thrilled to pass along your kudos. We look forward to welcoming you back soon for another five-star experience. Thank you, Fitzroy G.

"Great newly renovated Hotel"

5
16/07/2018

My family and I recently stayed at the newly renovated Best Western Hotel and Spa. We were skeptical about booking our stay due to negative reviews. We thoroughly enjoyed our stay. The staff was very professional and friendly. We recommend this hotel to anyone in the area and we plan to stay again in the future.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you gave us a try and that we exceeded your expectations! We happy to see that our wonderful staff provided you with then excellent customer service we are known for. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Business Conference"

1
15/07/2018

Would stay in my vehicle before staying here again, had a dispute over a room charge, the manager never would return my calls or messages to resolve the issue. They had problems with checking in and out. When we checked out They were having computer problems so many guests were asked to write their email address on a list to receive their checkout papers , I didn't get an email until numerous calls and it wasn't for the 2 night's we stayed , it was for the disputed amount. I was told when o cancelled a room that it was cancelled, didn't receive an email confirmation because they had the email address wrong which I didn't find out until I called to dispute the room charge on my credit card. VERY unprofessional.

"Favorite Hotel on College Tour"

5
15/07/2018

We stayed here 1 night on our summer college tour of the Southeast. Out of the 5 hotels we stayed in on this trip (4 of which were Best Western), this was our favorite. All the staff members were very friendly and our room on the 4th floor was totally renovated. The location was close to Wake Forest University. I would recommend this hotel.

"Convenient and clean"

4
21/06/2018

When I stayed the hotel was being transitioned to be a Best Western, so I had some difficulties locating the hotel due to name change/ sign change, but it does have a great location for travelers. A restaurant will soon be available at the hotel but it is convenient to many restaurants and things to do around Winston-Salem. The staff was great and helpful. It also had a great parking lot that was easily accessible with ample parking for trailers/campers. The rooms were recently remodeled and fairly clean.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have recently completed extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know this shone through. We are centrally located in Winston Salem to the business district, the University, shopping and a variety of dining should you choose to venture outside the hotel. We have wonderful amenities for our guests to take advantage of and parking is always key for our guests! We look forward to welcoming you back soon to earn our fifth star. Until then. Thank You, Fitzroy G.

"Wonderful staff"

5
17/06/2018

Seriously couldn't ask for friendlier & more helpful people. Also the room was clean, beds comfy, best pillows ever & beautiful pool area. Breakfast had a huge variety, plenty of seating & food was very good!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us from our amazing staff to your newly renovated and well appointed room. We are so happy to see that you enjoyed your newly renovated room right down to the mattress and pillows! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. Thank you for joining us for a delicious complimentary breakfast. We have a wonderful variety of hot and cold dishes for our guests to start their day correctly! There are fresh bread and pastries, yogurt and fruit, a variety of teas and hot coffee. We will always try our best to accommodate if there is any request you might have. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Friendly and helpful"

4
31/05/2018

This is a Best Western in transition and it was a delight to stay and see how it is being transformed. The staff were very helpful and friendly, the room was spacious and quiet, and I particularly liked the displayed art work in the room and the hallways which were unique and interesting. The hotel is centerally located and easy to navigate to downtown Winston-Salem. I would stay again and be eager to see its final transformation.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are thrilled to see all our hard work is paying off and that you enjoyed all aspects of our newly renovated public spaces and guest rooms. We like to think of our rooms as a small oasis to return to at the end of the day with some of the amenities and comforts of home. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know that this was your experience. Location is key and we are fortunate to be centrally located to the university, the business district and a variety of shopping and dining in the area. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Wake Forest Graduation Perfect Location"

4
23/05/2018

Perfect hotel for Wake Forest Graduation. A year ago I booked this hotel for my sons graduation even though the reviews were not good and they were under construction. I was hopeful that all would improve by 5/19 and it did. The lobby is complete and beautiful. My room was new and beds were very comfortable ( my back did not hurt and i need the brand of the mattress) there were some issues with the machine cutting the keys which is going to be replaced but the staff is so friendly and helpful. The breakfast was very good and lots of options. The dining area is clean and big. The best part was the convenience to Wake Forest less than mile to the school It is great to be so close as you will be going back and forth a number of times during graduation weekend.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us! It took us a little bit to make our hotel perfect for our guests to enjoy and we have finally completed all renovations. We are thrilled you chose us for your stay during your son's graduation from Wake Forest. Congratulations to him and his accomplishments! We are so happy to see that you enjoyed your newly renovated room right down to the mattress! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. We are glad to know that our convenient location was also part of your decision to stay with us. We are located in close proximity to the university, the business district and a wide variety of shopping and dining. If you have any questions regarding your stay in Austin, our staff is happy to help. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and hope this shone through. We apologize for the glitch with the room key. This has since been resolved. We look forward to welcome you back for the opportunity to earn our fifth star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Bad experience "

1
03/05/2018

Under a big renovation. No one told me this when I made my reservation. We had to be moved to a different room and still problems with the 2nd room. The next day at check out we were told we would get a discount because of the problems and they would email our receipt. Never got an email. Didn't see a charge on my debit card so I checked my credit card that was used to hold the room and it was charged. I had asked for my credit card not to be charged and gave them my debit card. SO..I had a bad room, no discount and the wrong card charged with no receipt.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Dear 2781lois Thank you for your comments on your recent stay at the Winston Hotel and Spa. My team and I dropped the ball in regard to your experience. I would like to speak with you personally to see how best we can remedy this unfortunate situation. I use this experience as a training tool for us to improve our overall team goal, which is to ensure that all guest have a positive experience. Please call me directly, Fitzroy Grizzle General Manager, at 336-723-2911 ext 197 or email me at [email protected] at your earliest convenience, I would love to speak to you some more about this situation. Yours In Hospitality F. Grizzle

"Great hotel that will get even better "

4
24/04/2018

This hotel is being renovated room by room as it transits into the Best Western Brand. Our room was renovated. Clean, new and bright, as was our friends staying next door. We were greeted by wonderful staff. Theressa checked us in and Chantel learnt as it was her first day. They were helpful and polite. Breakfast was simple but tasty. The beds were really comfortable, the TV large. I would have given five stars except the lobby isn't finished yet! I would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are honored to pass along your kudos to Chantel. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Could you have mentioned the renovation when I booked?"

2
15/04/2018

It's difficult to evaluate this place as there's a massive renovation ongoing. I checked in and got to the room only to discover that the lock was missing (in other words, you didn't need a key to enter). There was a microwave on the floor in the middle of the room for no apparent reason. There's plaster and other materials everywhere. Look, I get that the hotel is trying to stay open while doing this, but failing to disclose this to paying customers ahead of time is a breach of public trust. I'm sure the hotel's GM will place the same "form letter" response to this as has been done with the other poor reviews, but the biggest issue here isn't whether this will be nice after construction has been completed. Instead, it's you NEED to let people know what the deal is BEFORE you book.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your feedback of the Best Western PLUS University Inn. We would like to apologize greatly for your experience during our construction period. There is no excuse to have building materials in our guests way. We should have done a better job at assuring that anything that could have caused issue would have been safely out of the way. The fact that my team and myself had dropped the ball is something we would like to speak with you about. I would like to speak with you personally to see how best we can remedy this unfortunate situation, not only will I use this experience as a training tool for us to improve our overall team goal which is to ensure that all guest have a positive experiece. If you could give me a call at 336-723-2911 ext 197 or email me at [email protected] at your convenience, I would really love to speak to you some more about this situation. Yours In Hospitality F.Grizzle