Best Western Hotel Toulouse Centre Les Capitouls, Toulouse

The rooms/corridors etc were very dated. My room was on 4th floor, and was of a reasonable size. When you walked in the toilet was on the right of the corridor and rest of bathroom was on the left, and then the main room was at the end. The bed was comfortable, and shower was powerful. Breakfast was a very minimal buffet, which had gluten free products.

Best Western H, Réception at Best Western Hotels Les Capitouls, responded to this review
Dear Ann W, Thank you for the feedback on your recent stay. We are delighted to know that you apreciated our friendly service and the comfort of our beds. We are sorry that you thought our buffet was "minimal", although we serve a continental buffet with a large choice of hot and cold, sweet and savory foods and beverages. If you felt our buffet was lacking, know that our staff would have been pleased to provide you with any extra product that you needed. We do hope you enjoyed your stay, and we really hope we will have the chance to welcome you back at Les Capitouls! Best Regards, La Réception

My wife and I were with the same tour group as Sheila 323. There were 22 in the group plus our tour leader and coach driver. A number of people had different problems with their rooms. Our problem was the air conditioner didn't work. We reported this at the front desk and were told the AC would be fixed. It wasn't. The rooms were small and dark, and we could not open the windows because of the construction that was going on in front of the hotel. In fairness to the staff, we and another couple had a 4:00AM departure and we were provided with a light breakfast and otherwise looked after by a very courteous manager.

Best Western H, Réception at Best Western Hotels Les Capitouls, responded to this review
Dear Jon B, We thank you for taking the time to write down about your experience with us at the Best Western Les Capitouls, and report all the details that you felt were important sharing. First of all we are pleased to see that you appreciated the service of our staff and that you could enjoy your breakfast despite having such an early departure. On the downside, we are sorry for the inconvenience caused by the air conditionning, we looked into it and a general maintenance has been scheduled for all our air conditionning systems to make sure no other guest encounters this issue. We are also sorry if your room fell short of your expecations. We hope nonetheless that you will consider staying with us again and give us a chance to make your next stay better. Best Regards, La Réception

I booked this hotel because I was trying out various Best Western hotels, and earning points! - Stupidly I read the reviews after I'd booked, something i never do, but on this ocasion I did! - and thought "Oh dear, I've made a mistake here". I should have read the reviews first - but on the whole Best Western Hotels are of a good standard, so having seen there was another BW hotel in Toulouse close by thought I'd split my stay and stay here and the Athenee which is just three or four streets away(which I reviewed separately). The location is good, close to the bus station, bar and restaurants close by. I knew where I was going and roughly where the hotel should be. It was a little difficult to see from the road, but that's only for a short time until work is finished. It is still having refurbishment work being done, but to be honest it didn't bother me that much. The room was ok - I slept well. Reasonably clean and tidy. Perhaps a little TLC wouldn't go a miss, but then work is being done, so maybe other reviewers comments may be looked at. Would I stay here again? - probably not - I'd opt for the Athenee. But given time who knows. BW do seem to be doing a lot of refurbishment work on their hotels - so maybe this will get the upgrade it needs to warrant a four star rating and the price tag! Reception staff very pleasant and friendly.

Best Western H, Récéption at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, We thank you for choosing the Best Western Les Capitouls for your stay in Toulouse, and taking a few minutes to comment on your impressions. We are glad to see that you enjoyed our central location and the cleanliness of our rooms. You can be sure that your kind words towards our reception staff will be transmitted and are deeply apreciated. It will be our pleasure to welcome you back if you decided to stay with us again! Best Regards, La Réception

We stayed here two out of the scheduled three nights with a tour company. The terribly rug stained room was horrible. In addition to debris left by the maid the chemicals/perfume were so harsh that we wouldn't allow maid service the following day. The shower went from too hot to too cold without warning. Lighting was bad. Towels and linens were that of a cheap hotel. Others in our group were also very disappointed in this hotel.

Best Western H, Récéption at Best Western Hotels Les Capitouls, responded to this review
Dear Madam, First of all, we thank you for taking the time to share your experience at the Best Western Les Capitouls. We deeply regret to read that your stay did not meet your expectations. We never had any complaints about linens before, on the contrary, so we are a bit surprised you were unsatisfied about this in particular. It is unfortunate that you didn't come forward to the front desk and inform our staff of the various complaints you had before checking out, so we would have done our best to bring you suitable solutions and make your stay as pleasant as possible. Best Regards, La Réception

This hotel although covered in scaffolding and subway construction works which don't start till after 9.30am was a great position as within walking distance from bus station and the Gare. If you caught a race from the fare then would be a fare fir four persons and cases €14 approx so cheaper to walk the 10 mins if not raining The staff were excellent The best fluffy white bath towels in Europe! Great for a hotel of this standard The express breakfast well you get what you pay for ..

Best Western H, Réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, First of all, we thank you for choosing the Best Western les Capitouls during your last stay in Toulouse and taking a moment to comment about your experience with us. We are glad to read that you enjoyed your visit, and that you took advantage of our central location and our fluffy towels :D. We thank you for your kind words regarding our staff, and we are pleased to know that their efforts were appreciated and up to your expectations. We hope we will have the pleasure to welcome you back on your next visit! Best Regards, Service Reception

The hotel is currently [May 2018] swathed in construction material (hard even to see the name). It is on a street right near the subway also under construction, making it very difficult to access by car or even on foot. It is several blocks to a more savory area. The hotel itself needs much refurbishment, at least our tired, scruffy room did. The safe is unsafe - you can pick it up and move it, that is if you can get it to work with your key card. Breakfast was minimal. The unprivate "business center" is one computer between the lobby and the breakfast room, en route to the elevator. The lobby was attractive, though, and the front staff very friendly and helpful.

Best Western H, Réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for taking the time to share you experience at the Best Western Les Capitouls with TripAdvisor other users. We apologize for the inconvenience you experienced during your stay due to the construction works happening on Jean Jaurès street. However since april the hotel is totally accessible by car or by foot and an area in front of the entrance is reserved to allow our guest to unload their vehicles and directly access the lobby. We appreciate nonetheless your kind comment on our staff and you can be sure that we will let them know that their efforts were valued. Best Regards, Service Réception

It's a average best western hotel. You know what you get. Very nicely located, close to the train station and the city. A bus stop for the airport located just outside. Staff's helpful and friendly. A good pick if you're just need a room for a few nights.

Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, We thank you for taking the time to comment your experience on your stay at the Best Western Les Capitouls. We are pleased to see that our convenient location in Toulouse allowed you to enjoy all the city has to offer. Your kind words towards our staff are deeply appreciated, and you can be sure that we will let them know their service was up to your expectations. We would be delighted to welcome you back in our hotel for your next stay on Toulouse. Best Regards, Reception

Nicely fit into an old building this hotel offers a reasonable price-value relation for staying in central Toulouse. Nothing fancy, but nothing wrong either, if a bit of French touch is ok for you. My room was quiet and equipped with enough space for one person or even a couple on a weekend trip.

Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Dear Christian M. We thank you for staying at the Best Western Les Capitouls during your last stay in Toulouse. We are pleased to read that your experience met your expectations and that you enjoyed our central location and the comfort of our rooms. We will be delighted to welcome you back on your next stay. Best Regards, Reception

Cracking location, very close to shopping and eating areas. Hotel is looking a little tired but the staff more than make up for that. What a great team. My son and I fancied a nightcap and the staff were attentive without being pushy, they even swapped the TV channel so that we could have rugby in the background. Not sure my pronunciation of the longest placename was entirely accurate but it was good to know they are heard of it and not understanding Welsh they wouldn't know any better. Overall a good choice of hotel at a great price.

Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for choosing the Best Western Les Capitouls for your stay in Toulouse, and for sharing your thoughts on you experience with other TripAdvisor users. We thank you for your positive comments towards our staff. Your kind words are much appreciated and encourage our team to keep doing its best in providing our guests the most pleasant experience possible. We hope to have the pleasure of welcoming you back for your next stay in Toulouse! Best Regards, La Réception

There are several things to recommend this hotel: convenient to the main train and bus stations (10 min easy walk), and easy walk to most of what you'll want to explore around Toulouse. It's on a Main Street that is being transformed into a mainly pedestrian way (think: Las Ramblas) so traffic is/will be minimal. The rate we got was very competitive, especially when you get breakfast included. The breakfast was a pretty standard buffet - fresh fruit, several juices, the usual coffee machine dispensing cappuccinos, etc, good yogurt variety, baked goods, cheeses, meats ...a novelty: automated pancake maker! Cereals. Let down: somewhat underdone eggs and limp bacon. Big bright room for breakfast was nice. The young lady working the desk, Roxanne, was exceptionally helpful when we discovered we'd lost our tablet en route to Toulouse. She showed great concern and patience helping us figure out a way to submit a loss claim. Really lovely young lady. The room we got, #203, had good/bad about it. The good: separate WC, decent bathroom. It faced the small street not the main so it was quiet. not-so-good: coming out of the elevator you must haul your bags up 7 or 8 steps to reach this particular room. The bedroom felt a little cramped and needs a sprucing up. Not what we expected from superior room choice. Also, oddly, the coffee maker cord couldn't reach the socket so we had to perch it on the nightstand. If you are arriving/departing by train or bus, this is a reasonably good choice.

Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, Thank you for taking the time to post your comments following your recent stay with us here at the Best Western Toulouse Centre Les Capitouls. We are happy to read that you were satisfied with the Hotel's location which made your stay more convenient and allowed to enjoy the city features. We sincerely appreciate your positive and kind comments toward our staff member and are pleased to know that you were well looked after. We took good notice of the other points you felt were not up to the standards you were expecting, they have been forwarded to the rest of our team in order to improve the quality of our services and offer the best experience possible to you and our future guests. We sincerely hope to welcome you back to the Best Western Les Capitouls next time you visit Toulouse. Best Regards, La Réception

Okay when you walk in here you think - this place needs a make-over and expectations aren't high to start with! But this place really is poor and it really wasn't all that cheap. We were only staying one night but I was tempted to immediately go downstairs complain about the room and if no other options were available book elsewhere. However with just one day in town it seemed a waste and how bad could it be? So we immediately told staff the air-con didn't work and in August it was needed in a stuffy old room, directly onto the busiest of roads. We were told someone was coming that day - I had my doubts that was the case. After a busy day and evening we returned and voila - no aircon and at almost midnight we could hardly check out! The staff who had promised the problem would be fixed had gone off their shift and the reception were apologetic. My husband returned with a sorry of a glass of wine - after a large meal at midnight I let him drink both glasses - a fat discount would have been more useful. A terrible night's sleep in a hot and stuffy room with traffic noise was had. Breakfast was very average and not of a great standard. Cold scrambled eggs.... tinned fruit but enough basic fair to fill you for the day. There was work going on outside the hotel so that didn't help and the room looked old and had carpet stains. Unless this has a major refurb I would look elsewhere for business, pleasure or anything - it's substandard for the price.

Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for having chosen the BEST WESTERN hotel LES CAPITOULS for your stay in TOULOUSE and for having taken the time to share your experience with us. We understand your disappointment with the age of our hotel. Please, note that our group is working on a Renovation project for upgrade our facilities. We hope have the pleasure to welcome you soon again at the CAPITOULS TOULOUSE CENTRE. Best regards, CG

The hotel has a good service, several options for breakfast and very well located. It's near the Capitolio and has several options nearby for dinner restaurants. Unfortunately, there are some works in the avenue, so the access is not easy, but we could deal if it.

Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for having chosen the BEST WESTERN hotel in TOULOUSE and for having taken the time to share your experience with us. We thank you for your kind comments concerning the service . We hope have the pleasure to welcome you soon again at the BEST WESTERN TOULOUSE CENTRE Best regards, CG

This best western is located very close to place Wilson, that I consider the heart of the pink city. Very convenient to access with public transport (airport shuttle, metro). The rooms are not very large and a bit old, but clean and with all the amenities that I like such as a fridge and a hair drier. Breakfast buffet is fine but way overpriced (14.5 euros).

Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for having chosen the CAPITOULS HOTEL for your stay in TOULOUSE and for having taken the time to share your experience with us. We hope have the pleasure to welcome you soon again. Best regards, CG

Despite the quality of the breakfast, which is fully acceptable, the hotel is old fashioned and needs deep renovation. The decoration must be 40 years old in the rooms and does not give the feeling of being in the center of a regional capital. Good thing however: the hotel has an agreement with the nearby public car park, which allows easy parking close to the reception. A fitness center is missing.

Best Western H, Responsable réception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for having chosen the BEST WESTERN CAPITOULS for your stay in TOULOUSE and for having taken the time to share your experience with us and we deeply regret that this stay was not like you expected it. We understand your disappointment with the age of our hotel. Please, note that our group is working on a renovation project. We hope have the pleasure to welcome you soon again at the BEST WESTERN HOTEL LES CAPITOULS TOULOUSE CENTRE Best regards, CG

Old tired hotel smelling of dampness. I had booked a large room for two expecting space and light. Instead I got a room chopped up into 3 places, one of them a kitchenette type area but all small and cramped and awkward. The reception did cheerfully change our room and the new layout was much better. Location is very good -- 2 min from metro - but I should have opted for accommodations closer to the main square. Abundance of coffee machines in reception and in the room and electric kettle too. Breakfast adequate. Accueil was mixed - some staff very friendly, one night staff member barely acknowledging our presence.

Best Western H, Reception at Best Western Hotels Les Capitouls, responded to this review
Dear Guest, We thank you for choosing the Best Western Les Capitouls Hotel and taking the time to share your impressions. We apologize that the quality of the room you received fell below your standards, and are relieved our staff could provide you with another room that gave you better satisfaction. The Hotel is currently undergoing a first stage of refurbishment works to update our facilities. Regarding you experience with our night staff, we are surprised to read your impression and we apologize for the poor performance of our staff, you can rest assured that this matter will be communicated to our team and will be addressed accordingly. We deeply regret that your expectations were not met, nevertheless we will be pleased to welcome you back on your next visit in Toulouse. Best Regards, La Réception

Stayed for 2 nights in standard room. Adequate and clean room. Nothing amazing to day but it was fine as somewhere to rest your head. No proper communal space in the hotel (bar etc.) Shame there are colossal road works outside at the moment (and looks like there will be for a while yet.) Head up the rd towards place Wilson for a better value breakfast in one of the many coffee shops or cafes (we loved la mie du pain.)

I don't often write long or bad reviews, I really wanted to like this place as it was the perfect location for me so when I read the reviews i thought is probably not bad. Starting off with the good points, location - within walking distance to all sights/shops/restaurants etc. Central metro station a 2 min walk. Room was clean, bed was comfortable, fridge and free bottle of water in the room which is always bonus. Now for the bad stuff... The building is obviously old and the rooms/corridors are in dire need of a refresh. I had a single room which was small which I was fine as only me but I wasn't expecting the shower to be so small I could barely stretch my arms to wash my hair. (i'm fairly tall but not overweight and large person would struggle to fit in this shower) I arrived a 10pm on a Saturday and I could here what sounded like drumming or load base music,( I thought it was coming from a night club next door) It went on though-out the night. In the morning it was still there. It sounded like it was coming from the ceiling ventilation. I complained to reception and they did let me change to another room (Although not once did they apologize or look into what was causing the problem). Because of the age of the building Some of the rooms over look the center of the hotel so there is very little light and no view. Breakfast was ok, not a lot of choice but was free with me room rate, definitely not worth the 14 Euros they were asking. Ironically when I arrived only 3 of the 4 stars on the front of the hotel were lit up which kind of sums it up really, there is no way this is a 4 star hotel.

Very disappointed, we were told that there was parking, it's a public car park and very expensive, if we have have known, we would not have booked this hotel. The room smelt of damp, it's very dated and not worth what we paid for it. It's position is very good for the city center but tests about it.....

The sign on the building said it all - chipped! Bed was comfortable, breakfast adequate. There was barely room to get around the nod of the bed. The fridge didn't work, no light in the shower, the hairdryer broke. Handle missing on wardrobe door. Corridors narrow and old fashioned in decor. Needs updating and refreshing. Although it looked as if this had happened in the reception it certainly needs upgrading in the rooms. No lounge to sit in after sightseeing. Not what I would expect fro a 4* or the BW brand.

Well located near restaurants and maybe a 10 minute walk to the train station SNCF. Arriving from the States tired and not willing to decipher public transport and unable to get a wi-fi connection to the free Toulouse Airport system for an Uber, we were taken on a 40 euro cab ride to the hotel. Disappointing when the internet reported that 22 euros was a normal cab ride. Excellent brekkie, free wi-fi, no safe, a/c and comfortable rooms although our Suite 216 was a bit challenging with suitcases (elevator to 2nd floor, maybe 4 steps up to a hall, at the end of the hall through a door and 2 flights down to our room).

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I thank you very much for having given your opinion. I hope to see you shortly. Sincerely Yours, Cédric FRENEHARD, General Manager

We came here with a group of 20. 412 is supposed to be a better room. Carpet is filthy. Bathroom has broken fixtures. There is no room to wash out a thing or two and hang it up. Room is small and the sheets are too. They barely stay on the bed. This is very old and in need of refurbishing.

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I thank you for comment and I apologize for this bad experience. The building will be renovated between october the 15th and the end of april 2018. I hope you will come back after this period of refurbishing. Thank you very much. Cédric FRENEHARD General Manager

My wife & I spent 6 nights, 12-17 May, at the Best Western Toulouse Centre Les Capitouls. We reserved a Family Room to make our extended stay a bit more comfortable. Our room 212 included two bedrooms connected by a small kitchen area that included a sink, hot water kettle and a refrigerator. The room faced the street, Allees Jean Jaures, so there was some street noise. But worse was the noise from the pub (The Thirsty Monk) almost directly below the room. However, once I figured out how to use the wall mounted air conditioner were able to sleep well with the windows closed and the noise from the A/C unit overriding the faint street noise though the closed windows The room is in need of remodeling. The carpet was literally threadbare with a gap in the carpet where a seam used to be. The bed mattress was well worn as one slept in a valley in the mattress. However, the rooms were for the most part clean. My wife spilled some water in the kitchen area and using some toilet paper to wipe up the spill found the floor well soiled. The staff at the front desk were friendly and always helpful. The weekday lady in the breakfast room was good at keeping tables cleaned away and replenishing the food. The corresponding staff on weekends was let us say less capable.

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear costumer, I thank you for having given your opinion. I just want you to know that the renovation will start in October to finish in April 2018. At the begging of may, you will be able to discover a very new Capitouls ! Moreover, the first "test room" will be built during this summer. I hope to the see you next time in order to receive your opinion about the new rooms. Sincerely Yours. Cédric FRENEHARD General Manager

The location is good - quite the center of the town, many nice restaurants around (e.g. Pizzeria Vecchio - crowded, many young people, average prices, very good food), fast food restaurants available too. The hotel dosn't have a restaurant, breakfast only ( about 14 Euro) - other options around the hotel are available. Superior room is a must! Standard is too small (from my point of view). It is a quiet hotel, with efficient climatization. Reception is very quick and efficient. No Problems with a late checkout at no cost until 14:00 local time. I like the place. Internet connection is good, but checks your email adress sending an access code otherwise you 'll be disconnected after 10 minutes, and you start the connection procedure again...there is a starbucks about 100 meters away from the hotel. Bathtub and shower available.

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I thank you so much for having given your opinion. Sincerely Yours. Cédric FRENEHARD General Manager

Lovely hotel in the centre of Toulouse, easy walking distance from all major sights. Beautiful city ,fab bars and restaurants. Good breakfast @ hotel, staff were very helpful. Would definitely recommend this hotel

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Alecia, I thank You very much for your comment. I hope to see you again soon. Sincerely Yours. Cédric FRENEHARD General Manager

Good value, great location and very friendly staff. Location is city centre and very close to all transport options. And equally importantly close to all the rugby pubs for post match festivities :-) Locals are Rugby mad and as friendly as you could want, wear you club gear an you will kit be short of someone to chat with.

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I thank you very much for your comment and I hope to welcome you before the next match ! Cédric FRENEHARD General Manager

Whilst the location itself is pretty good, this hotel has zero atmosphere. There is nowhere really to relax in the lobby, or the "bar" (I loosely describe it as a bar - no-one used it for good reason it was awful) which doubles as the dining and breakfasting area. The room I had was in need of a refurb (cracked sink, no shower curtain, drab furninshings), as I believe the whole hotel is. It was noisy too from both street noise and neighbours. Breakfast was uninspiring. It will not be welcoming me back.

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I understand you to be upset and I apologize for this. We have recently bought this hôtel and we've planned to refurbish it this year and everything will be terminated about march 2018. I hope to see you again next year ! Sincerely Yours. Cédric FRENEHARD Général Manager

Good Hotel on the whole in a good position but very very bad breakfast, at only 14,5€ per person!!! Low attitude to customer satisfaction of customer care (desk) people. I don't think to come back there...

Cédric F, Directeur général at Best Western Hotels Les Capitouls, responded to this review
Dear Sir, I'm very sorry for this bad experience. I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager

Nice and clean room (TV channels in French most of, wi fi, fridge,kettle with tea and coffee ; white towels, daily changed...), people friendly and helpful, breakfast good, hotel 15 min walk from town centre, shuttle bus station just in from of hotel; cross the street a cheap pub to eat, if you are not too" fancy "...."flunch" is the name of ....train station is 10 _15 min away...

Walked in to a very impressive reception area staffed by friendly & helpful staff who all spoke good English. Our room faced inwards, so whilst we didn't have a view, it was very quiet with comfortable beds, nice bathroom including a good shower over the bath. Air conditioning worked well which was a relief as it was around 35 degrees outside. Good selection at breakfast. Hotel is very centrally located - taxi ride from the airport cost €30 and took about 20 minutes with the hotel about a 10 minute walk to the central square (Place du Capitole). Nothing we could fault with this hotel - highly recommended.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I thank very very much !!! And When you come back, we'll be renovated ! Sincerely Yours. Cédric FRENEHARD General Manager

Nicely located with just a short walk to old town. The rooms are a bit outdated and in need of an upgrade. However, every effort is made to provide for all your needs. Our room was in the front on the busy avenue, recommend you request a room in the back which should be quieter. An adequate buffet is available, there's a computer and printer in the lobby area and Wi Fi available for guests. We were greeted by Sabrine, very friendly and professional. She provided excellent customer service and was very helpful. The hotel can be difficult to locate for first time visitors and there is no parking provided but easy access to public parking.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear costumer, I thank you very much for your comment, and mostly about Sabrina that will be very happy to read it ! Concerning the car park, at the begining of september, costumers will be able to pay 20€ for 24h directly to the hotel, without going to the parking desk. My reception will give you an exit ticket so as to leave the public car park without paying 26€. It will be less expensive and quicker ! I hope to see you again. Cédric FRENEHARD General Manager

In Toulouse for the football so just needed a central hotel for convenience . Very dated , shabby room . Ok to crash out after a long day traveling and going to the match . Not a place for a romantic holiday etc .

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I thank you for your comment. You have to know that we expect renovation at the beginning of 2017. I hope to see you again after. Yours Faithfully. Cédric FRENEHARD General Manager

One of the worst hotels I've ever stayed at. The bar closed at 11:40pm and they stop room service at 10pm. The front of house are very unfriendly. Breakfast is €14 per person. Cereal, some dry pastries, powdered scrambled egg and cold meats and fruit. That's it. Coffee from a click machine Very expensive. Never a 4*. It's a 2* budget at 4* prices. And the room cleaning service was poor. They didn't provide clean towels. Never again!

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear costumer, I apologize for this bad experience, I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager

This hotel is nicely located in Toulouse on the main boulevard. However, the windows do not provide much protection from street noise and the air conditioning system is very weak. Avoid rooms 103 or 203; they are very small with no drawers for organizing clothes out of a suitcase. The lobby breakfast was fine, and I appreciated the coffee machine and basket of treats in the lobby - available 24 hours per day.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
I thank you very much for having given your opinion ! Have a nice day. Cédric FRENEHARD General Manager

Spent two nights recovering from a long flight from the US. Older hotel showing its age. Although we had a deluxe non smoking room it is evident there have in the past been years of smoking, new carpeting and paint would not only help the appearance but help remove the smell. That being said, it was clean, the bed comfortable and the room large for a European hotel. Arrival from and departure to the airport via the Navette bus was easy, even with a month worth of luggage. Would stay again.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Madam, Dear Sir, I thank you very much for having given your opinion. We have planned to refurbish the hotel at the end of 2016, I hope to see you again to show you how this hotel would have changed. Have a nice day. Sincerely Yours. Cédric FRENEHARD General Manager

The location is central but next time I will choose a hotel close to the "capitol" . The room was nice, even if a little bit old. Breakfast was good , and the staff very nice and competent. The public underground parking was quite expensive, in the 20 euros from the Sunday afternoon until the Monday morning.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Madam, dear Sir, I thank you very much for giving your opinion. I hope to see you again, even if we are not at the Capitole place, but at 10 minutes walking from there ! Have a nice day ! Cédric FRENEHARD General Manager

The hotel is very well located, close to the center, metro and train station. Very good breakfast. Friendly staff and nice atmosphere. Rooms are old fashioned with less comfort than one can expect. Some rooms are very dark since they are located from the inner courtyard.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I thank you very much for giving your opinion. Sincerely Yours, Cédric FRENEHARD General Manager

I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I apologize for this bad experience and I hope to be better next time. Sincerely Yours. Cédric FRENEHARD Général Manager

Located in a central spot on a main road, the hotel is a great place to base oneself in Toulouse. The rooms are nicely furnished and the bathroom is fantastic. Marble everywhere, a bathtub and L'occitane products complete the experience. It was a little stuffy at night so we just opened the windows, although we soon realized that they must be double glazed as they really blocked out the noise from the street (which is a really busy street). Lovely pastries and coffee available at reception area in the afternoon. Enjoyable stay.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Elena, I thank you for having given your opinion. I hope to welcome you again ! Sincerely Yours. Cédric FRENEHARD General Manager

Comfortable beds. Quiet, especially using earplugs when sleeping. A little cramped for two twin beds. Very helpful staff. Just a couple blocks from a nice area with lots of restaurants & a lot of buzz during the day.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Traveler, I thank you for having given your opinion, and I hope you will come back to see us during a next trip in Toulouse. Sincerely Yours. Cédric FRENEHARD Directeur

This was my fifth stay at the Best Western Les Capitouls and my second review. I have always liked this hotel and now it has its fourth star under the French rating system. It is very well located near the City Center close to the Jean Jaurès Metro station at the intersection of Allées Jean Jaurès and Blvd. Strasbourg near many restaurants, cafes and bars. An airport shuttle bus stop is just outside the hotel entrance. The rooms are quiet, comfortable and well appointed. The in-room internet connection is good. The staff is very helpful and friendly. The breakfast, not included in the room rate, is very good: with scrambled eggs, Canadian bacon, pancakes, crepes, and all the other cold items usually found in hotel buffet breakfasts. I cannot speak more highly of this fine establishment. I would recommend it to both family and friends fortunate enough to visit the beautiful city of Toulouse.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Hello Jim ! I thank you for your comment, and I hope to welcome you again and again ! Have a nice day. Cédric FRENEHARD General Manager

Definitely a French hotel - not much of an international flavour. On the good side - location is excellent for central Toulouse - 2 mins walk to Place Wilson and right next to Jean Jaures Metro and Airport Navette. Staff friendly, room itself clean and comfortable, including quiet but effective aircon. Friendly staff. Drawbacks - breakfast was dreadful - how can the French exist on small cakes for breakfast? The only concession to foreigners was a terrible attempt to cook bacon - rock hard, they needn't have bothered. No English telly (note to hotel - American news channels do NOT constitute English TV). And while the room did have a kettle (not always guaranteed in France by any means), I was allowed 1 teabag (Earl Gray - yuck) for the entire stay - they never replenished it. As per the title, French people probably wouldn't be bothered by the drawbacks. English people probably will.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, Indeed, we are a very french hotel but our breakfast will change in November after the renovation of the ground floor. we'll be better, I promise ! Thank you very much. Cédric FRENEHARD General Manager

Stayed for one night on 26 August 2015 at the start of our week in France. Reception were very helpful, considerate and polite. Our room was quiet, clean, cool and everything you expect in a best western. Breakfast was good, lots of sensible food and very good coffee. Hotel just steps away from a safe public car park and just about two minutes walking from the centre of Toulouse. Stay here it's excellent value

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I thank you for having given your opinion and I hope to welcome you again. Sincerely Yours. Cédric FRENEHARD General Manager

Staff is extremely friendly even though I have no specific status with this hotel chain. Rooms are peaceful and quiet. Had a small issue with pressing service. The hotel staff went above and beyond to make it up for me. Excellent experience.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, It is a real pleasure to read your coment. I hope to see you again. Sincerly Yours. Cédric FRENEHARD General Manager

As others have said, the location is fabulous. You can walk to just about all of the main attractions and there are hundreds of restaurants nearby. But . . . the place is just plain tired. Air conditioning is iffy; the single elevator went out for several hours (it was 50 steps up to our room after a long day of walking and sightseeing.); the breakfast makes you feel as if you are in a Best Western Motel in the States. The place seems to be badly understaffed; some rooms aren't serviced until mid afternoon; there is one person to take care of the breakfast room; there is usually only one person on duty st the desk. Supposedly, they are going to renovate later this year. It needs it!

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, Indeed, everything will change and it will begin next september to finish in 2016. I thank you for having given your opinion. Have a nice day. Cédric FRENEHARD General Manager

One good point - location. Less good - beds are hard as a rock (comfort is #1 to me), refrigerator is broken, floors warped, rugs dirty, baseboard missing, hole where smoke detector used to be, elevators broken twice in 1.5 days & they don't line up. My friend tripped and fell getting out. I cannot get out of here soon enough. Has really ruined Toulouse for us..

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Madam, dear Sir, I'm very sorry for this bad experience, but you have to know that we've planned to renove this hotel in 2016, and after that, nothing will be broken !!! I thank you and hope you will come again after the renovation. Sincerly Yours. Cédric FRENEHARD Manager

Very nice staff, great rooms (although a strange layout with little stairways), best location since close to stop for airport shuttle, train station, metro, shoppers and restaurants. Breakfast a bit pricey, but standard rate for better hotels. Staff let us store suitcases while we did bike tour of Canal du Midi

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Dear Sir, I thank you very much for giving your opinion. Sincerly Yours, Cédric FRENEHARD Manager

I didn't really feel like i was staying in a hotel here. I think this has been converted from an old apartment building. The small room had a kitchen sink in it! The carpet was battered, as were the walls. The breakfast was a bit cheap. But the lady working reception (and the bar!) was lovely and the location is really good; right in the middle of Toulouse. Wifi was free but slow. I will be travelling to Toulouse often and i think I'll try somewhere else next time.

Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review
Hello Sir, I thank you for giving us your opinion. We are the new owner, and we have planned to start a renovation of his hotel from september 2015 to 2016. I hope you will come back to see the changes ! Sincerly Yours, Cédric FRENEHARD Manager