Best Western Papilio Hotel,  Surabaya

4.0/5  - basé sur 131 notations.
Jalan A Yani no 176-178, 60235, Surabaya, Indonesia - Karte ansehen
+62 3199043000 +62 3199043111

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage
  • Café-Restaurant
  • Kostenloses kontinentales Frühstück
    Kostenloses kontinentales Frühstück
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von insgesamt 131 Gästebewertungen
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Fotogalerie :
Willkommen im Best Western Papilio Hotel, einem modernen Hotel der mittleren Preisklasse in der aufregenden Stadt Surabaya. Das Hotel liegt nur 20 Minuten vom internationalen Flughafen Juanda entfernt, in der Nähe von beliebten Attraktionen wie "Suroboyo Carnival Night Market" und MAS-Moschee, aber gleichzeitig fernab vom dichten Verkehr der Großstadt. Entspannen Sie sich in unseren geräumigen Gästezimmern, ausgestattet mit allem Notwendigen zum Entspannen und produktiven Arbeiten. Hier finden Sie ein komfortables Bett, einen ergonomischen Schreibtisch, einen 32"-LED-Fernseher und kostenloses drahtloses Internet (Wi-Fi). Erfrischen Sie sich in unserem Swimmingpool (im Freien) oder mit den Kindern im Planschbecken, gönnen Sie sich eine erholsame Wellnessbehandlung, trainieren Sie im Fitnessstudio, und genießen Sie vorzügliche regionale und internationale Küche im Restaurant "Mariposa". Zu jeder Tageszeit können Gäste sich im Loungebereich unserer Foyerbar bei einem Getränk entspannen. Gästen, die eine Privatfeier oder ein Geschäftstreffen im Best Western Papilio Hotel organisieren möchten, bieten wir diverse vielseitig einsetzbare Tagungsräume zur Auswahl, jeweils ausgestattet mit modernster audiovisueller Technik und unterstützt durch ein engagiertes Veranstaltungsteam.

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Allein/Single Allein/Single 3
Alleinreisende Alleinreisende 10
Familie Familie 35
Geschäftlich Geschäftlich 11
Geschäftsleute Geschäftsleute 21
Geschäftsreisende Geschäftsreisende 47
Paare Paare 15
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Best Western Papilio Hotel,Surabaya
  • 4
    « Less than 30 mins to Juanda Airport »

    But the hotel only has 2 elevators for serving 36 floors, be ready for the delay. Was staying at 3201, good and clean room. There are 2 pools and 8th fl, breakfast is good, some other cafe/fast food restos are available at the lobby entrance. Good if you come here by taxi, because I took almost 25 mins to find a parking slot.

    « Good hotel and great staff »

    Stayed at this hotel for one night on transit through Indonesia. The internet was good and the rooms are good size and very clean. Check in was easy and the staff were very nice, April was very helpful and polite, thank you. The only down side is the bar area is not great and when I went to the restaurant for a drink it came from the bar down stairs and was not cold. Would stay again if I needed to. Over all a good place to stay.

    « Great for kids & change of atmosphere »

    We stayed for a change of atmosphere during a short holiday. The room was great, the Pool was cold (too cold for my taste), still, my kids loved it. The staff was very friendly and helpful, they help us find some medicine when one of our family member was ill. Love the afternoon snack. if you want it, you should ask for it beforehand, for they pick random rooms to serve the afternoon snack. The breakfast buffet is impressive. There are many options to choose from and delightful desserts Other meal options: there is an A&W store on the ground floor & Primarasa, a well known & humble restaurant next door. Things that could be better: - Not enough elevator during crowded hours, We have to wait hours to get to our room from the pool. - I am hoping for a sunny breakfast hall, instead, the breakfast hall seems gloomy even tough there are enough lights from the lamps All in all, We really enjoyed our stay in Best Western Papilio hotel. Looking forward for another stay in this hotel. Thumbs up for the service and hotel staff

    « Goid hotel but poor elevator »

    I stayed in this hotel several times. The good part of this 36 stories building is the Internet connection. It was good But the worst one is their elevator. Such a bad thing for good hotel but only has 2 available to serve customers

    « Love It Need It »

    Long journey from Bromo to Batu and Surabaya but worth the stay even for a night. Highly recommended by our tour driver. Honest and sincere services from the front desk down to room service. Lightning fast in our personal request. Breakfast was great. My wife likes it. The pumpkin spread was very imaginative. Too bad we had to catch a plane next day. But we will be back soon. A BIG thank you Papilio Hotel!!

    « good location »

    Front desk staffs are friendly n so helpful as I have to drop my bag at the hotel and it was too early too check in.Room very clean , Airconditioning was ok.Breakfast was ok,buffet type.Just too crowded lobby also I have to wait lift for long time as there are only 2 elevators for hotel and also condotel's guests.Dont forget to ask for spare room keycard. The advantage is that A&W located just outside the lobby, so we have a choice to buy take away food. which is great. I will certainly come back to this hotel

    « Clean, Comfy and Relaxing »

    Comfy bed, nice bathroom and the room very clean. I love their breakfast they serve authentic breakfast and also western breakfast, A lot of choices of food. They serve halal food for breakfast and BBQ.

    « Good location to airport without traffic »

    We picked this hotel coming back from trekking in Kawah Ijen and spend a night for an early flight back home. This hotel is good in a way of their affordable price, room is quite ok, all amenities was in the standard level. Breakfast box was not that great but still appreciate that they arrange it for us who leaving so early in the morning. Wifi in this hotel was very strong and stable.

    « The worst best western hotel »

    I have booked through, the staff and also management not respon all of my complain during I stayed. When check in time we have to carried our luggage by our self because no body welcoming us and the check in process too long. The lady reception names Dea or Lea totally arrogant. The room not clean enough and some of shower tools not completed. I've called a few time to reception but they did not pict my phone.. How come?? is it the 4 stars standard hotel from best western? I request wake up call at 5am because our flight is 7am, they woke me up at 6.30am. I write down a comment in the room but until i write this review, hotel management never call me or say apologize. My stayed at best western papilio really really TERRIBLE and I will never stay here again.

    « Surely won't choose this hotel again »

    Choosed this hotel because its quite near to the aiport. But, hotel lift only 2 for 36floors building, waiting the lift for quite some times. Staff at reception wasn't friendly. Breakfast was so so, the brakfast place not as nice as the lobby. Not available choice of pillows, only provide the hard pillow only, the service was too slow when we asked for the soft pillows. In the room can hear the water dripping on the cailing. Called the maintenance for 2 hours no respond.

  • 2
    « You have to wait for long queue »

    Well, the room was nice.. but the mineral water, coffee and tea at the breakfast had bad taste and smell not good.. may be because the water, i don't know.. i had a long queue for the lift because the hotel just have 2 lift for 36floor.. Really hate that..

    « Very Good - New Hotel »

    This is new hotel in Surabaya and I spent 2 nights in this hotel. Overall, I have a good impression of this hotel, but this hotel is not in the center of Surabaya, need to use a car to reach center of Surabaya, but I chose this hotel because it is the same direction to my Office, which are out of Surabaya. The condition is good, the service also good. The water pressure also good, the cleanliness is good. I had no issue when I stayed at this hotel. In the lobby we will find fastfood restaurant, which is good you dont need go far. Only one thing, this hotel doesnt have a pub/bar. Need to consider to have one, due to alcohol restriction in the city.

    « Over and under service »

    It tries to be a standard business class hotel. Clean attractive well positioned. But management needs to work on several problems: totally overdose on air freshener which burns my eyes and literally makes breathing difficult in the lobby and hallways. Breakfast buffet offers a good choice but if you are a bit of a health freak, forget it. Juices are all sugared water. Even the beans were loaded in sugar. Breads are all Indonesian attempts at quality bread. They also serve cereal (kiddie types. Nothing nutritious) with chocolate milk. I asked for regular milk for my tea. Kosong! Alias none. Internet was good and staff try really hard to be helpful. Please work on the air freshener and food service to make it a fine hotel! Unfortunately i had no time to try the gym.

    « Romantic candle light dinner »

    Our wedding anniversary candle light dinner with kids.. Good dinner, good places with romantic lamp, a nice surabaya cityview from rooftop and has swimming skypool. Staff friendly and very helpfull always standby near from us Thank you ??

    « Clean, elegant room with majestic city view »

    I love the high floor that got us the city view of Surabaya. The room is supremely comfortable with elegant interior. The bed is so comfortable, linen is soft and fragrant. Lobby looks too small though. Thank you for warm greetings with two glasses of cold orange juice in a very hot weather of Surabaya!

    « great location »

    Located just around Waru roundabout gives it perfect access to anywhere outside Surabaya area saving the effort n time going through busy traffic into another downtown hotel, especially during after the office hours. Just ideal for business traveller like me. Room is pretty well sized, modern and new. Breakfast was good featuring local food as well. Issue they have to look at is that the elevator travels really slow, prepared 10 mins until it stops at your floor. It even passed my floor couple times. Take the service lift instead, much faster. Room at the corner facing main road is too exposed with traffic noise, woke up at least twice by train horn.

    « Convenient in a very reasonable price »

    Great hotel, Nice view, Friendly Staffs, Nice Food, .. pretty much suits your every need,... poor location though, its pretty far from city centre, .... and also, there was not enough sign to indicate lift to the hotel from the parking site, i took the wrong lift, and ended up getting to the apartment instead of the hotel..

    « Good hotel but need waiting so long for lift »

    This hotel is really wonderful , but sorry 36th floor with 2 Lift is your mistake design...! You can calculate what time for waiting the lift. I need waiting more than 10 minute in the morning while breakfast. Thanks

    « Standart hotel »

    Big room..good wifi... Good skypool but too small... Standart buffet breakfast... but the rooms are not soundproof. I can hear other people walking and other people ringing the other rooms bell. Final result not so comfortable hotel...

    « Well recommended hotel »

    It's so convenient to stay there with all of my families. It has a spacious room with a great quality of bed and pillows. Nice rooftop pool with toddler friendly area, fast WiFi connection, various menu on its buffet and supported with friendly staffs. Love it!!

  • 4
    « Quite nice »

    The check in process was quite slow, and there was some queue going on. But the hotel room was spacious and clean. The Wi-Fi was fast, and the A&W in the ground floor was a plus. The only major letdown was the lift though. We waited too long for the lift, that we ended up not extending our stay. Because i brought an elderly with me. Overall great location, friendly staffs and nice breakfast.

    « A Nice stay, great buffet breakfast »

    The reception staff was very helpful,The rooms were good nice and big also a big bathroom.Wi Fi was also good comfy bed. The buffet breakfast in the morning was fantastic so many different choices. Even though it seems a little bit out of the way it is very easy to get to the city center and taxis were cheap .It is on the main road that runs to the Tunjungan Plaza and a lot closer to the airport than city hotels. For the price I paid it was very good value

    « New modern business hotel »

    Recommended by my friend, I tried to stay in Best Western Papilio Hotel Surabaya. I was not disappointed, because it is in the city but not far from the airport. For the new business hotel, room is very big and the facilities is good. The price really Cheap for such a good hotel.

    « Comfort and recommended »

    Im stay with my husband for 2 nights,im very excited saturday night at pool area this hotel have bbq event.and express checkin and good service.I stay at room 808, my husband order room service "gurame ngeres" and it is so delicious.very like comfort stay at Best Western papilio hotel.

    « polite but imperfect »

    This hotel is new, launched at the end of 2015. The employees are very polite and try to be very helpful. The room is nice, full of electric sockets for all our needs. The TV has rich programs. The water in the bedroom runs hard and everything is clean They also have a nice pool, albeit not very big The problem is that this hotel is very tall, perhaps the highest in the city, but they have only TWO lifts. With my room at the 29th floor, it took me quite a few minutes when I must stop at almost every floor to get to the lobby during the busy breakfast time. The hotel also provides transportation to pick up and take us somewhere we want. The good driver picks me up from the airport, but never shows up in the morning to take me where I want to go. The replacement driver was polite and apologized for my arriving late at my appointment. The second day, the receptionist call me in the morning to inform me that the driver is ready. But when I get down to the lobby exactly same thing happen: no driver, the same replacement from yesterday, and same sincere apology. I like this hotel, but next time, I will use Uber


    Lift is only 1 for 30 floor up. Need a lot of times to just wait the elevator. Free wifi, but there is no connection at all at my room. Bad view. Very dirty, bad odors, small room, too expensive for that service. food is varied but the taste is average. Not tasty, and not too bad either. pool is cool but very limited seat and no towel offered. I didn't recommend this hotel to my family and friends.

    « Clean professional and great »

    its quite near from surabaya airport juanda terminal 1, if you arrive from terminal 2 its quite far, estimste using taxi from terminal 2 to hotel gonna cost you Rp 200.000 rupiah indonesia. the location is middle of town, nice place to sleep, free wifi, delicious breakfast in western style..

    « Room with sunset view....! »

    The last day of my business trip, I moved to this hotel. As usual I chose this hotel based on Tripadvisor review. Shortly this hotel is great. The location is quite ok, near some places to eat (even we need go there using taxi). It's also quite near with the airport, but a little bit far for the town center. The building is quite ok, but not too special. This hotel is in one area with an apartment. The front door is not private for the hotel. It's a little bit bothering me actually. in spite of that the most impressive thing of this hotel is the room view. I used 1506 and it has a really great view! Gosh, I can see sunset from my room! If we take rooms in front 1506 I believe we can see sunrise. This already in my next plan when I visit Surabaya :) Beside of that the staff service is also great. In spite of that greeting is standard for 4 stars hotel, this hotel really managed and kept it well. Almost all staffs gave greeting with nice smile. In the afternoon the duty manager called me and offered me an afternoon tea as their compliment. Surprisingly he came to my room with the waitress to send the tea He asked my opinion about the room & service, and asked me to contact him directly if I need something. So nice :) There are 2-3 restaurants outside the hotel in the same building, but we chose to have dinner in the hotel restaurant. The food quality is good. Quite expensive with good taste. Our favorite is "coriander grill beef ribs" (iga bakar ketumbar). Breakfast is also good. Very complete menu with quite good taste. They served a unique traditional food named "corn rice" that I never found it before. Nice to try new food in this restaurant. Definitely I will come back to this hotel next time in next business trip. Really miss to sleep in my hotel soft bed to see the sunset :)

    « Good Location, Good People and Good Value! »

    Stay for 4 nights and it was great!! the staff was very help full and nice event in the late evening. You could find some fast food and cafe as well. Sk ypool was AWESOME! and the best part is the wifi quite fast.

    « Nice business hotel »

    Great value for the nice room, which a new hotel. Parking lot lil bit confusing between apartment lift and best western lift. This hotel only has 2lift serving til 32floors. In check out time I need almost TWO HOURS from restaurant floor to my room floor and down again to lobby. The superior room in corner, so they have more windows. which I love it. Main door in the room arent SOUNDPROOFING. Located on jl.a yani which almost no hotels around. This main street was traffic often all the time. So u have to get ready face the traffic right after u leave the hotel area. Parking is free for hotel guest, but the parking ticket has to be stamped arlt receptionist before you leave the parking lot. I wasnt realize that in first time, so I have to pay almost 25.000 only for parking.

  • 5
    « Don't ever hesitate, just go for it!! »

    This is my favorite hotel of all time. I love the hotel staffs the most. They very helpful and comforting, smiles all the time that accompany you during the entire stays. The rooms is my best part, spacious indeed, large windows to the ceiling that you could enjoy the Surabaya city view and housing area nearby. I couldn't ask for more, go for it, do not hesitate!

    « great valued »

    my friend and i booked several superior room. my friend got upgraded to deluxe, and i didnt get upgraded. but i dont have any complained, its a brand new hotel, the room is super clean, complete amenities.....great size pool on the 8th floor, and lots of choice in breakfast. there's fast food restaurant near the lobby which quite helpful because is hard to find a place to eat in the nearby area. a downside for me is there are only 2 elevator in the hotel, so sometimes i have to wait a little bit longer for the elevator.

    « Hard work »

    Location. On the main road from airport into Surabaya. No choice for dining within walking distance from the hotel. There are some junk food places in the same building but no real food nearby. Hotel is very new and the rooms are comfortable and have everything that is required. Check in staff were friendly and helpful but were unable to work the credit card machine to take my deposit. Room is good for the price and the T.V has a good choice of channels. I had issues with the bathroom flooding when I took a shower but this was rectified by changing rooms. Not ideal situation when you are on business with a tight schedule but things happen. Unfortunately due to the issues with taking the deposit on my credit card at check in, when I ordered room service they delivered the food, I started to eat, then they returned and said I had to pay cash because I did not leave a deposit. I carry some cash but not enough to cover room service. The reason I use room service is because I do not want to go out or to the hotel restaurant to eat and I am not about to go out to withdraw money from an ATM to pay room service, this defeats the whole object of room service. To be fair on the staff they want to help but they are not yet empowered or experienced enough to resolve issues. I think they will get there in time as they seem keen to learn and are genuinely friendly and helpful. Breakfast had a quite a good selection and the chef went out of his way to make a special ommelette for me with ingredients that was not part of the standard egg station. Well done for this, I have stayed at 5 star hotels who found this impossible to achieve. For most people this is a great value and comfortable hotel. I personally don't have the time to help to train the staff, as keen as they may be to learn. This is purely down to my personal expectations as I travel on business a lot and need everything to work smoothly, therefore I am more attuned to mishaps. Unfortunate for the hotel staff but they can use this as a great learning experience. Thank you to Muwidoyo who salvaged the whole experience by going out of his way to resolve everything.

    « Will stay again »

    I found Best Western hotel on Tripadvisor. Located at JL. Ahmad Yani, close to the city center. Best Western hotel also serves as an apartment, so there are several outlets food that available in the ground floor. Upon arrival, I was panicked because I didn't know that the room I booked from a mobile aps was not including breakfast. But fortunately the hotel staff was very kind, she gave me breakfast voucher without extra cost. Smoking and non smoking floor are separated and it's really nice for non smoker like myself. The room was quite spacious and air conditioner also function very well, so I can sleep soundly that night. Food was amazing. The breakfast buffet has a large variety of food including Indonesian traditional food. The only thing that bothered me was the restaurant was not large enough to accommodate all the guests. Gym was okay. Becareful during rush hour, the roadways can get quite congested in front of the hotel.

    « Great stayed even for 1 night »

    Staying at best western papilio for even 1 night is great... Nice hotel... nice and clean room... complete ameneties... breakfast also great.... menu are varieties... And with all of this facilities... the price is fair...

    « great location and comfort »

    Clean comfortable rooms with all the amenities. The beds are very comfortable and we had a very good night's sleep. We dined in at the ?Mariposa? restaurant and found both the food and service to be extremely poor. We were a party of six and we were the only table in the restaurant. After ordering we waited over 30 minutes for the food to arrive. Each order arrived separately, with 15 minutes between the arrival of the first and the last. The steak and lamb chops were so salty that they were almost inedible. Overall, it was a miserable dining experience. Our room included breakfast which was a pleasant surprise after the dismal dining experience. The buffet had a great variety of Western and Indonesian breakfast fare, including an omelet bar and espresso machine. Excellent breakfast. The free wifi is good, but disconnects automatically after about 5 minutes of inactivity, requiring you to log in over and over again; however, tech support arrived quickly with fruit tray in hand to resolve a connectivity issue. The room service is also quite poor. We had to call three times to reception before our request for ice was fulfilled. I also had to call to have the air conditioning fixed and no one ever came.

    « Nice hotel. »

    We are on the way to malang when we stay at this hotel. One night only, but it was enough to know that the staff at the hotel was very friendly and very helpful. With the price I have to pay, the hotel is relatively cheap. Not much of an impression that I got, but Definitely will stay at this hotel if I visit Surabaya in future.

    « The Best in the area »

    Stayed here for a night and I extended my stay till few more nights. Had amazing experience in the hotel. Located in a very strategic location on the main road of Ahmad Yani. Room is big, all in well condition, new building, every single thing worked well. Staffs are very friendly and helpful. The only thing I can say is bit disappointed with breakfast. Breakfast for few times, and I never felt so satisfied, I think for the F&B Dept could do better than now in future :) Overall, was great experience. Definately will be back anytime soon :)

    « Everyone should try »

    I like this hotel so much. I think this is the cheapest hotel compared with the other same-cost hotel per night. It was new and i knew it right after the hotel had inaugurated, at that time i was delegated by my campus to hold a test for final national exam questions (UNAS), and i was wondering how this new hotel be. it was clean, the room is quite wide, complete toiletries (including hair dryer, sandals, small towel and big one), alarm clock, coffee maker. The very nice hospitality is there an evening tea at 07.00 PM and served to each room.

    « Most Helpful Employees. »

    Got one of the most excellent experience of staying in this Hotel. The employees at front desk were really helpful. Specially Mr Abdul was extremely helpful. He guided a lot for the local experience. Every Indian should stay in this hotel to get an advantage of Indian language.

  • 5
    « They know how to serve »

    We're traveling to Bali and transit in this hotel. Staff is good, i asked a room with great view, they fulfill my wish. Thanks. We have to check out very early in the morning, they provide us breakfast box so we don't miss the meal. On way back from Bali i was planning to stay again here but unlucky the hotel is fully booked. If you're planning to go to Surabaya then consider Best Western one of your choices.

    « Nice Transit @BWPH Surabaya »

    We're on the family roadtrip for 10 days from bogor to Bali, after we got back from Bali we were transit in view city on our way back to bogor. One of our choice are Best Western Papilio Hotel Surabaya. During the check in we found nice and friendly staff, they also had a cool pool @8 floor and it's worth for money. Indeed it's nice transit during our tour de Java family roadtrip.

    « Good Hotel, Great Location »

    For new hotel overall was good, the room was spacious and many windows so we could saw surabaya city in many view. The bathroom was clean since it was new. Breakfast was good and various. For new hotel there were many can be improve to be better hotel.

    « surabaya visit »

    The hotel is situated outside the city activities, you need taxi services to and from the main part of town. The hotel is new, just opened recently for business. The check in/check out are speedy. Breakfast offers a veriaties of local fares together with some western items.

    « Very accommodative »

    I was on a 5 day work trip to Surabaya during Dec 2015 and my local hosts had booked me into this budget hotel. Despite the infamous traffic in Surabaya, it was just 30 minutes drive from airport. I was on a 33rd floor room that had great views of the city. Room was large, clean and well maintained, although the plumbing in the bathroom needed improvement. The inclusive breakfast was large and sumptuous. And the hotel is near some of the shopping malls.

    « Okay. Good location. »

    Stayed here because it's closer to my customer location. Surabaya is not that big but traffic during rush hour can be challenging. If your activity is around south part of Surabaya or its nearby districts such as Sidoarjo, Taman or toward Malang direction, this hotel is wonderful. Also close to the airport and probably the best choice available ner airport hotel in surabaya. Still very new, open for months only. The interior was not fancy but necessary amenities are available. Bed and pillows were comfy but the linen was a bit rough.

    « Bargain airport hotel »

    A big surprise on my stopover in Surabaya - the brand new hotel is less than 20 mins from the airport on the outskirts of the city, and the service received is more akin to 5 star than a typical Best Western Hotel. The building is new, and is also an apartment complex. There are a couple of shops and cafes outside the reception. A doorman greeted us, and we were welcomed with cookies and a drink. The staff are well trained and speak excellent English. There are only 2 lifts, but they work well considering the number of floors, and we reached our room with ease. The room itself was reasonably sized, with a nice bathroom, free minibar (although it only contained crisps and a wafer), free wifi, a lovely comfy bed and a decent view. Unfortunately, if you look hard you can see the finish of the hotel is pretty poor. There are marks and poor decoration all over, the bathroom in particular looks unfinished. The walls are paper thin too, and there's quite a bit of noise from outside the room. There was a room service option, but no menu provided for it! I should also mention the poor speed of the wifi, which we gave up on after an hour. Breakfast was the star attraction, a ton of choice, all tasty and served with a smile. There was even a musician playing when we stayed. Finally there's also an outdoor pool, which is quite large and a welcome added bonus. For me, the price we paid vs the quality of sleep and breakfast made this the default choice for Surabaya - it's almost impossible to beat.

    « Budget airport hotel »

    I satyed in a non smoking room on thr 26th floor. The bathroom slthough clean, was not of a good finish. The bed was comfortable. The noise made by the housekeeping staff every morning was loud and disruptive. Banging the doors of the room when they go in and out continuously back and forth from the room to their cleaning cart in the hallway. I had to tell the young man to stop banging the doors as this was disturbing me. It took a while to explain as he didn't speak English and neither do I speak indonesian. He stopped for the remainder of that morning but continued to make noise the following days. The hotel advertises a gym and pool bar but these do not exist. The pool in fact only had 1 sunlonger and was not well maintained until the unexpected arrival of a diverted plane full of guests during my stay. Only When the Air Asia guests arrived did the hotel clean the pool area. It seems that the hotel staff became attentive to their guests needs only when the air Asia flight guests arrived which is disappointing. There are very few staff that speak fluent and understand English. This can be frustrating. Breakfast was disappointing. Only western option is eggs or fruit.

    « Big Business hotel, nice to sleep but a big minus for Restaurant and the payment policies »

    First we wanted to join the special recommended BBQ night at the pool area, but it was closed because of a party, this can happen. Then we went to the 7th floor in the restaurant for having dinner. They had only 1 menu card, we couldn't get a second one... Half of the offered food was not available or took to long to prepare. My chicken wings were with rubber skin, the steak was ok. Then we wanted the bill on the room, it was not possible, even we checked in and paid with our credit card. I talked to the reception, they refused to write our dinner on the room. Incredible for this "socalled" high class hotel with such good comments in tripadvisor. The room is ok, but the aircon is really loud. Also the staff is really notgood trained and their English is quite bad. All in all we are quite disappointed with that hotel, even the price was quite cheap...


    We stayed in this hotel when our plane was diverted on way to Bali because of volcano shutting down Denpasar airport. The book in was as one would imagine as 160 passengers booking in all together. However chaotic as it was the small staff at 1am in morning handled the huge task reasonably well although it took some time. We stayed in the hotel for two nights and was pleasantly surprised at the Quality of the rooms. They were a nice size and clean and tidy. Aircon was good and quiet, bathroom clean and tidy with plenty hot water and good pressure. Breakfast was very good with a good choice although because of number of passengers service for eggs etc was quite slow but what the heck good food just the same. Dining room huge and well layedout and clean. The staff did a magnificent job under duress and I would like to thank them on behalf of all passengers. Also Air Asia did a great job under difficult conditions in organising all passengers accomodation in a short time. The airline paid for all accomodation and all meals while we were there. Not much doing in Surabaya for tourist but because of circumstances didn't get time to explore much. Hotel worth staying at if you do go to Surabaya .

  • 3
    « New Hotel At Surabaya »

    36 floor hotel, good location neat airport, easy access to the city center by toll. the staff so friendly and quite response. the room quite perfect. but this hotel only have 2 lift, so bore to waiting, specially when the full occupancy. the breakfast so standart and the taste just quite standart, the restaurant staff dont pay attention to the food, sample when the porridge getting hard they just leftvit. same like a 2 stara hotel. hope they will fix all of this matter soon


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·Vom internationalen Flughafen Juanda: Fahren Sie in Richtung Westen, und biegen Sie am Kreisverkehr von Maspion 1 links ab. Fahren Sie auf der Raya Waru Street weiter geradeaus bis zum Waru-Kreisverkehr und biegen Sie rechts ab. Biegen Sie dann links ab, und fahren Sie weiter, bis Sie die Ahmad Yani Street erreichen. Das Best Western Papilio Hotel befindet sich dann auf der linken Seite. ·Vom Bahnhof Waru: Verlassen Sie Waru Station, machen Sie eine Kehrtwende, und fahren Sie rund 1,5 km geradeaus. Fahren Sie am Waru-Kreisverkehr auf die Ahmad Yani Street. Das Best Western Papilio Hotel befindet sich dann auf der linken Seite. ·Vom Busbahnhof Purabaya: Biegen Sie links ab, und fahren Sie ru...

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