ZIMMER  1
ZIMMER  2
ZIMMER  3
Vorteilscode

Best Western Plus Hotel Spring Inn & Suites, Spring

4.5/5  - basé sur 123 notations.
353 E Louetta Road, 77373-2696, Spring, United States - Karte ansehen
Best Western Plus Spring Inn & Suites - Außenansicht Das Best Western Plus Spring Inn & Suites ist ideal in Spring Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Plus Spring Inn & Suites befindet sich in Reichweite wichtiger Geschäftsstandorte wie The Woodlands und dem Interkontinentalflughafen George Bush (IAH). Große Restaurantketten, Unterhaltungsangebote und Attraktionen in der Nähe von Spring, Texas, sind schnell erreichbar. Dieses reine Nichtraucherhotel ist eines der neuesten Hotels in der Gegend. Zu den nahe gelegenen Sehenswürdigkeiten gehören die Altstadt von Spring, Mercer Botanic Gardens, Cynthia W. Mitchell Pavilion, The Woodlands Mall und der Zoo von Houston. Buchen Sie unsere geräumigen Zimmer mit Kingsize-Bett, zwei Queensize-Betten, Suiten mit Kingsize-Bett oder Queensize-Suiten mit einer voll ausgestatteten Küche. Die Gästezimmer verfügen über 40"-Flachbildfernseher mit HDTV, Haarfön, Kaffeemaschine, Schreibtisch, Mikrowelle, Kühlschrank, Bügeleisen/Bügelbrett und kostenlosen High-Speed-Internetzugang. Laden Sie Ihre elektronischen Geräte mit dem Ladegerät auf. In allen Gästezimmern stehen Netzsteckdosen und USB-Anschlüsse zur Verfügung. Ein gutes Frühstück ist der beste Start in den Tag. Beginnen Sie Ihren Morgen mit unserem kostenlosen kompletten warmen Frühstück mit Eiern, Waffeln und Frühstücksfleisch bis hin zu gesunden Optionen wie Joghurt und frischem Obst. Für Gäste, die es eilig haben, bieten wir zudem ein kostenloses Frühstück zum Mitnehmen an der Rezeption an. Zu weiteren Annehmlichkeiten des Hotels gehören ein Business Center, ein Fitnessstudio, ein saisonal geöffneter Swimmingpool im Freien, Parkplätze für Lkw/Busse, ein Wäschereiservice für Gäste und eine chemische Reinigung. Unser Tagungsraum bietet Platz für 50 Personen, je nach Anordnung der Sitzgelegenheiten. Das Best Western Plus Spring Inn & Suites ist ein Hotel, das sowohl dieAnforderungen von Geschäftsreisenden als auch Urlaubern erfüllt. Hotels wie das unsere bieten alles, was Sie während Ihres Aufenthalts benötigen, damit Sie erholt und gestärkt das Haus verlassen, bereit für den vor Ihnen liegenden Tag. Genießen Sie Ihren Aufenthalt!

Best Western Plus

Hotel Spring Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 123 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
79
Sehr gut
25
Befriedigend
5
Mangelhaft
4
Ungenügend
10
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
9
Familie Familie
54
Geschäfts-<br>reisende Geschäfts-
reisende
34
Geschäftsleute Geschäftsleute
5
Geschäftsreisende Geschäftsreisende
10
Paare Paare
18
Reisen mit Freunden Reisen mit Freunden
5
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Clean and Comfortable"

4
21/10/2018

It was the second time we stayed in a best western hotel on our family drive from Milwaukee to Houston. It is clean hotel with the usual Best Western nice breakfast. The staff was friendly and welcoming and the hotel is clean. Good location on Louetta road with ample parking and a shopping mall just across.

"HAVING FUN"

5
15/10/2018

Very nice facility .I was very satisfied. Staff could not have been better. Probably the best gravy I ever ate with biscuits at breakfast . if i am ever in the area again i will definitely stay here again.

"Such A Treat!"

5
14/10/2018

This hotel was really a joy to stay at! It was so modern, sleek, and updated, that it felt more like vacation that a work trip. The staff was kind from start to finish, and were more than patient with getting my work payment set up, etc. The rooms were spacious, stylish, and clean. I would definitely stay here again!

"Hospitality"

5
10/10/2018

Anytime you are in Spring ,Texas whether it is for work or fun..... Try staying at the Bestwestern 353 Louetta rd it is a great place to stay it is also in front of a water park for the kids. The people are very nice and the rooms are nice and clean and a very comfortable setting to be in like home away from home.... Don't go to the Comfort INN Suites next door it is not what you expect will be truly disappointed.

"Bad experience"

1
23/08/2018

We will never stay at this hotel again. Front desk staff very rude. Ants in room. Sticky floor in bathroom. Bad check experience. Got there a little early after a 4 1/2 hour drive... greeted in a rude manner. Had to beg to even stay in the lobby while waiting for a clean room. I could go on!!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for bringing to our notice we will work hard to fix the issue so you could have better experience next time. Thank You Rashesh Patel - G.M

"Wonderful Stay"

5
03/08/2018

This was my second extended stay at this location. The staff is great and made sure that the guest room and common areas were always clean. You could not ask for a better location being right off the North Freeway and near many Restaurants and other attractions. I look forward to visiting this hotel on my next trip to Houston.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Leisure Travel"

5
18/07/2018

Very clean, well priced, conviently located hotel. Access to 45 and restaurants. Bed was comfortable. Desk staff was very friendly. I would stay here on a return visit to family in Spring (or Houston area), Texas.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreiciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Escaping the heat in Spring"

5
15/07/2018

When my air conditioner was on the blink, I took refuge in my local Best Western. I had a very positive experience. The hotel was extremely clean and the staff was great. This hotel is ideally situated for families traveling to the area. It is located next to Splashtown and it is close to shopping and restaurants.

"Checkout was the worst "

1
30/06/2018

The staff was fabulous and I would rate them as a 10 . Especially Kimberley at the front desk . I have stayed there many times and consider the hotel as my hotel of choice in Houston . I stayed 5 nights on my recent trip. Upon preparing for my checkout on June 29th I had some final business to do prior to leaving . I called the front desk and requested a late checkout not to exceed 1 pm . Upon leaving the hotel I stopped by the front desk and confirmed that the late checkout was ok . Sarika said that would be fine . About 11 am my phone went crazy with text and calls from my wife . She is deaf and the manager ( Patel ) was calling telling her she must vacate the room . If I wasn't back by 12 pm she would have to put all our luggage on the cart and come down and wait for me in the Lobby . This really scared her since she is handicap as well as English not being her primary language . She is a LEGAL IMMIGRANT ! Then cell phone began ringing from calls from the hotel manager. I was in a business meeting and had to leave my meeting to drink back 20 miles to pick up my wife by 12 pm . I arrived back there at 11:55 am and hurriedly picked up my wife , but prior to leaving I had a very heated conversation the Patel the so called manager . I told him the front desk clerk approved my checkout which he denied . I try to follow protocol , which I did , but when the AH called me a liar we almost had an event . But a piece of s___ like that AH isn't worth it . I stay in at least 100 plus nights a year in hotels and have been traveling for 50 years and never had an event like this one . As I said the staff is a 10 on 10 , but this AH is below a ZERO !

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for inconvenience to you. Our normal check out time 11.00 am and we extend late check out until 12 pm for any guest. It might be misunderstanding to you. Sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

"Wedding Trip to Spring, TX"

4
01/06/2018

BestWestern,353 Louetta Rd,Spring,TX- clean,comfortable,friendly staff.Free breakfast-usual fare economy hotels,reconstituted eggs/sausage/generous carbs. Do not book with Reservation Counter, Inc., which uses bait & switch tactics. Offered suite in large print, confirmed 2QB regular room.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for staying with us. Rashesh Patel - G.M

"Horrible Customer Service"

3
01/06/2018

This may be the worst hotel experience I've had regarding customer service. Front desk personnel ignore the phones ringing. I left a message regarding a receipt for my stay and the message was never returned. Hotel refused to give a receipt for a stay because "the company pays for your room, the rate is private." So even though I am the business traveler, and need a receipt for expenses, the hotel staff REFUSED to provide a receipt. This place is a joke...

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. Please let cc holder know to give us a call we will be more than happy to emailed him a receipt We do this only for the security reason & sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

"I found the location perfect while I was searching for home in North Houston, clean rooms, friendly staff!"

5
29/05/2018

Best part of my stay had to be the exceptional service I received from the front-desk associates, in particular a young woman named Jaimee. She helped me deal with computer questions I had at the business center, provided me with guidance on where other resources in town were (had to do a lot to get a home application in) and just overall went "above and beyond". Great job!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Care"

5
23/05/2018

My disable and elder Uncle stayed there one night. He was well looked after and front desk showed a high level of humanity. It's very nice to see that this Hôtel has staff with kind hearts. Thank you, Jennifer E

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreictae for your business & thank you very much for staying with us. Rashesh Patel - G.M

"Pleasantly Surprised"

4
27/04/2018

This was my first time staying in a Best Western. The quality of the hotel was much better than expected. The rates were good especially for the last week of rodeo. We were not able to connection to WiFi. However, I was especially impressed with service on the last night of my stay. Dmitri took care of the little details which would have made the entire stay excellent if everyone provided service like him.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for staying with us. Rashesh Patel - G.M

"Good for 1 night stay"

4
24/04/2018

We were in town for a one-day seminar. We were able to get a late check-in which was great. Kimberly, the night check in person, was wonderful! Courteous and fun personality! And when we were checking out and packing the car, the groundskeeper said to us,

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your business & thank you very much for stayong with us. Rashesh Patel - G.M

"HORRIBLE, PREJUDICES"

1
15/04/2018

You have very rude and uncaring of their job people on ur front desk. My bathroom had a sticky floor and towels that were dingy and look like they had been rung out in dirty water,,,not white and crisp. Your night auditor, while sitting there in the dark with the lights out, acted like she wanted to fight when I told her there better not be a extra charge on my card, because of an issue I had, with having to sign a debit card charge that I hadn't been asked to sign before. Then she yelled out as I was walking out the door

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you Thank You

"Terrible experience"

1
02/04/2018

We stayed here late Jan. 16, the night of the ice storm. We were told it was the last room and did not have a working TV. No problem--it was late10:30 and we had a very early flight the next morning. When we went to the room we found it completely uncleaned from the previous clients who had left it a mess, food everywhere and beds unmade. The front desk told us it would take an hour and a half to clean it--it was not going to happen since they could not leave the front desk. We called for a taxi to take us to another hotel. That night there were none to be had. We waited an hour. Finally we asked for sheets and towels and said we would clean and make up the room. They only showed concern when I said this would be fully reported on Trip Advisor. Thr three of us then made up the beds and cleaned the rooms in about a half hour. They told me apologetically they could reduce the charge to $90 but only the (unavailable) manager could comp the room. He left a message the next day that the room was comped but later on we were billed the full amount. When I called him he was very rude, said it never happened, and shouted at me whenever I spoke. I asked him to stop and listen--did not happen. If you go here and have a problem, caveat emptor. Better still--AVOID!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. Rashesh Patel - G.M

"BW, in Spring Texas"

5
29/03/2018

I stay in BW whenever possible. This was one of the nicest ones. I want quiet, clean, good internet. I will use this hotel again if I need to.I love the bed pillows. I also loved the quiet, and I slept well.

"BW stay, Spring, TX"

2
12/02/2018

Stayed at this hotel 3 nights. The staff at check-in, both night and day crew, appeared to be irritable. The room they gave us smelled moldy, we asked about it and she started to say it would cost more to change but then called manager who approved a different room which was better but still smelled musty. The tv controller did not work, asked for fresh batteries, Sikra was irritated and said it is all about where you hold it to change channels. That did not work either so we waited until next morning to ask for batteries again We got the batteries but did not help.

"Convenient and clean"

3
28/01/2018

This hotel was easy to find and about an hour and a half from the Galveston pier. Check in was fast and friendly. The room was on the bottom level and was very noisy from 5he doors slamming above us. It settled down after 10:30 so we could sleep. Breakfast was fake eggs and biscuits and awful sausage. We were aware of this before we booked, so we had fruit and yogurt and coffee. Good place to spend the night and Cheddars is just down the road.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprreciate for your valued feedback & sorry for any inconvenience to you Thank You Rashesh Patel - G.M

"Very nice facility."

4
28/12/2017

The facility was nice and in a good location. Several food and shopping areas near by. The rooms were clean and the staff very nice. Had a little hic-up during check in but it was corrected by the next morning. Highly recommend this facility.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreiciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Rude. Rude. Rude."

2
25/12/2017

Clerk who checked us in was very rude and acted like we interrupted her day when we came to check in. She was rude every time we saw her. Had an attitude when we asked for extra shampoo. Not the best thing to pinch pennies on. Breakfast was nearly inedible.

"Very Nice!"

5
09/12/2017

We have stayed here before. The staff is friendly. The rooms are nice, clean and roomy. The breakfast was good for hotel food. the food was fresh, and well presented. We will stay here again if in the area.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"best western/spring, tx."

4
28/11/2017

overall I'd give this hotel a very good rating. The only complaint we had was that the toilet in our room was loose where it connects to the floor, making it feel unstable. The staff was very good, and the free breakfast buffet was above average (great coffee).

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
I will appreciate for your valud feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

"Excellent hotel !"

5
09/11/2017

I stay here every visit to Houston. Location is perfect for easy access to Interstate 45 and is located close to The Woodlands and Old Town Spring. Very professional staff; really nice rooms; breakfast is great. Love the decor of the lobby and breakfast room.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

"Disappointed"

1
07/11/2017

My room had bed bugs. I alerted the front desk to the issue with physical proof as well as pictures and nothing was done. I had to sleep on the couch for 4 of my 6 nights there. I was not offered a new room or anything. I am highly dissapointed with BEST WESTERN. ON TOP of everything I did not recieve any reward points or any type of compensation or even a sorry.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We are sorry for any inconvenience to you. Please let me know what was the name of front deak agent you spoke to so i can ask them, only the reason because it was not bring to my attention. Thank You Rashesh Patel

"Amazing Staff"

5
06/11/2017

The "New Best Western" Hotel chains have done a great job with revamping the hotels and the staff has always been the best! Breakfast is always good, Coffee is always there! The General Manager at this location even gave me a belt when I lost mine! Above and beyond service

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apprecitae for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"WE REALLY APPRECIATE THE ROOM"

3
23/10/2017

not the best best western I have stayed at , I had ants in my room and my kid had shoes come up missing and my bed was made with a filthy dirty sheet. restocking on items was limited to none when house keeping came

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & sorry for any inconvenience to you. Thank You Rashesh patel

"Clean, quiet, great location"

5
11/10/2017

We just needed a place close to the airport for our next-morning flight, and this place was perfect. Clean, quiet, comfy room and good breakfast. The people working the front desk were really friendly.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & sharing your experience that can help other guest. Thank You Rashesh Patel - G.M

"A safe haven from the hurricane"

5
06/09/2017

During Hurricane Harvey we lost power for 5 days and this place was wonderful! Great breakfast, super clean and we had a kitchen which helped us save some of our food. I will stay here again!!! Housekeeping was wonderful when we ran out of towels they made sure they brought some fresh and just smiles everywhere.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback and thank you for staying with us. Rashesh Patel - G.M

"This site was taking advantage of Hurricane Harvey victims"

1
04/09/2017

We had over 6 feet of water in our house and had to leave. We book 7 days at this Best Western because we didn't know how long it would take for the water to recede to be able to find a new place to stay. On the 4th day, we had a place we could stay at long term while our house was rebuilt. We asked if we could check out early and they said since we had paid in full, they could not give us back any money if we were to leave early. Please make sure you protect yourself when dealing with this business.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
You had prepaid reservation through third party virtual credit card. after 6 night of stay you came to checked out day early & since it was paid through virtual card through expedia we were not able to cancel the room. Also you left after 6 night & you came back again on the actual day of checked out around 9 am to go back to your room and you talk to agent Sarika to reprogram your keys. So we reprogram your keys & go back to your room to check your stuff. So Sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

"Very clean and comfortable hotel"

5
23/08/2017

Needed to stay with my family last minute and glad we choose this hotel. Was very clean and comfortable. New to area and will definitely have friends and family stay there when they come to visit us. Nice experience

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for taking time to complete the survey. Rashesh Patel - G.M

"Wonderful hotel"

5
10/08/2017

We had a great stay at this hotel in the king suite. Very clean, modern, comfy bed and perfect location in Spring. We traveled with our toddler and received a clean pack and play upon check in. Everything was really nice and we had a comfortable stay!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for taking a time to complete the survey & we also appreciate & valued your business. Your words are stronger that can help other guest to come & stay with us. Once again thank your very much. Rashesh Patel - G.M

"Great hotel"

5
28/07/2017

Very nice, clean and peaceful with a friendly staff. This is my second time staying at this hotel and l will continue to come here for lesiure. Also located across from Walmart, Khols, Ross and my favorite store the Dollar Tree!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Family get-a-way"

5
07/07/2017

quite relaxing time with the kids. great locate due to the water park is next door had a great view of the water just out my hotel window, thanks so much for your great hospitality and service, will seenyou very soon for my next get-a-way.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for your business and staying with us. We will be more than happy to welcome you for your next trip. Thank You Rashesh Patel

"Great stay in Spring Texas to be with family."

4
03/07/2017

We planned a trip to Spring Texas to see family and this hotel fit the ticket. The room was comfortable and relaxing. The pool was great and they even had towels at the pool, we didn't have to ask at the desk for them. My family enjoyed the pool and would have loved to stay another day. Breakfast was great the the desk clerk in the morning of our check out was wonderful. We will definitely stay at this hotel again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Weappreciate for your valued feedback & thank you very much for staying with us & share your experience with othes. Thank You Rashesh Patel - G.M

"Great place, friendly staff"

5
28/06/2017

This was our first time staying here and will definitely stay again! We felt welcome from the minute we walked in. The staff was great, the rooms were clean and had all the amenities, and the free breakfast was more than expected with lots of choices both hot and cold. Definitely a great value!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & share your experience about our staff, hotel & brekafast. Thanks for taking a time to do survey for our property, We will welcome you anytime when you come back in future & let you fill, that this is your home away from home. Rashesh Patel - G.M

"Relaxing vacation!"

5
26/06/2017

My family, 7 adults and 4 children flew in to Houston for my niece's wedding. Check in was quick and easy, breakfast was great and rooms very clean! The beds were extremely comfortable. Location was another nice factor!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued fedback & thank you very much for staying with us. Rashesh Patel - G.M

"Very Clean and GREAT price!"

5
23/06/2017

We needed a hotel to stay in while looking for a house to buy in Houston. My two children and i had a great experience here. The rooms, hotel and parking lot were very clean. It is in a great area and the Splash Town water park is in it's backyard. Very close to everything you need.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprreciate for your valued feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

"We went without a working television the first evening. The second night and third day there"

1
22/06/2017

We went without a working television the first day. Our television problem was not fixed until after ten p.m. The second night and the next morning there were no clean bath linen. We were told that we had to supply our own because the hotel was full to capacity.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We are very sorry for any inconvenienece to you. We do not have any report that you mentioned regarding TV Issues or Linen issues. We will be more than happy to help you out to change the room for you or send a maintenance person to check your TV. We are requesting you to please let us right away in future if anything is not apporopriate in your room. Thank You Rashesh Patel - G.M

"Great stay"

4
18/06/2017

This is a fairly new hotel. It is very clean, and the staff were very friendly. The beds are comfortable, and overall our stay was very good. My only critique is with the breakfast. If you stay more than one night (we stayed five nights as we were visiting family), the variety leaves something to be desired. The eggs varied between little preshaped rectangles or omelet shapes with some kind of filling already in them. I think regular scrambled eggs would be a bit more palatable. They do have a nice pancake machine. The pool is nice. I also used the guest laundry, which was very clean and nice. I would definitely recommend this hotel.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Very happy"

5
16/06/2017

This place was wonderful and will be stay here again. This was mine second time staying here. The rooms are always super clean. I don't have to worry about leave my things in my room. I know there safe. I do wish they had night SECURITY staff. I will be staying here again, do wish it was better for a two night stay, but still happy..!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for your valued feedback & staying with us. We will happy to see you next time when you back in our town. Rashesh Patel - G.M

"A wonderful stay!"

4
11/06/2017

The place is clean, spacious and Sarika, the front desk attendant, was very helpful. The place is located by many businesses in walking distance or a short drive. I will definitely keep this place in mind for my next stay in Spring.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback regarding our hotel & especially thank you for recognized our front desk agent Sarika. We will happy to see you next time when you back in spring in future. Rashesh Patel - G.M

"Nice quiet visit "

4
09/06/2017

My mom and I stayed at this hotel because it was near our final destination. We arrived Wednesday evening without reservations and they accommodated my mom's special request of a ground floor room near the breakfast room. The room was nice and clean. When we had trouble getting the tv channels to change they even brought us a new remote. I have discovered that a lot of times if you are on a ground floor room it can be noisy because of the room above. This was not the case here. Our room was quiet and even though I am a light sleeper I was able to get some sleep. The breakfast had a nice variety too.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you very much for considenreing to stay with us. It was pleasure for us that we can provide you satisfactory services as per your need. We will happy to see you next time when you come to visit in spring. Thank You Rashesh Patel - G.M

"The best of the best "

5
09/06/2017

Was an excellent stay. Room was clean, and breakfast was fresh! Definitely recommend to anyone. And definitely visiting again. People friendly, receptionist was very kind, check in was fast. Jist an excellent experience.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for considering our hotel for your stay and thank you very much for recongnized our frinendly staff during your stay. We appreciate your feedback to share with us. We will happy to see you next time when you back in spring. Thank You Rashesh Patel - G.M

"Road trip on I-10 thru Texas"

5
02/06/2017

New hotel with very clean comfortable space, helpful staff and convenient location. Bathroom spotless with Vanity very user friendly with room for toiletries .bedding linens were fresh and bed was very comfortable

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apprecated for your valud feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

"Great Experience"

5
28/05/2017

I stayed for a week for business. Great location, close to downtown Houston. Staff was exemplary - very professional and courteous. Very clean interior, nice little workout room and a small outdoor pool. I'll stay here again if the opportunity arises.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback about our hotel & our professional & courteous staff members. We would love to serve you next time when an opportunities arises for you in houston. Thank You Rashesh Patel - G.M

"Good Service. Terrible No Good Awful Breakfast. "

3
15/05/2017

Best Western Plus Spring... We need to talk. Your hotel is clean and newish. Your staff is kind and generally competent. Your pool is nice and rarely crowded. Your breakfast is... easily the worst I've had in a hotel ever. Ever. Ever. Ever. Let me tell you what I observed each morning (three days worth) in your breakfast area. 1. Guest fills a plate with food. Biscuits, gravy, eggs, hash browns, etc. They take a seat and tuck in. 2. First bite- stopped in their tracks. The gravy is watery, inedibly salty, and tastes very strongly of flour (meaning it wasn't cooked long enough). The hashbrowns were either prepared at 1am or just overcooked to the point of literally tasting like cardboard. Seriously do something about the hashbrowns! The eggs... ugh you get the point. 3. Each guest throws away at least an entire plate full of inedible food and tries again. Maybe they even throw out a second plate, just trying to find some sustenance among the overcooked food. 4. Eventually they settle on yogurt or a bagel. For a decent hotel, you are wasting SO MUCH money on food getting thrown away. Every table seemed to have the same experience. Your breakfast staff is not tasting the food or just doesn't care that it's nasty. I witnessed this three days in a row. A crappy breakfast isn't a deal breaker for everyone- but it is for our family. We have a young child and breakfast sets the tone for the day. I would highly recommend the manager of this hotel to set up some standards for breakfast service. You'll save money on throwaway food at the very least. That is all.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
I am apologize for your dissatisfaction about breakfast. We will look closely to your comments. We appreciate your feedback. Rashesh Patel - G.M

"IT WAS THE BEST HOTEL"

5
14/05/2017

The service at this Hotel is excellant, From Reception Desk, Morning Break Fast to Clean Rooms. Very Good Location, Easy Access to Freeway I liked everything at this Hotel. I highly recommend this hotel to any body who visit Spring, TX

"Clean, clean, clean"

5
14/05/2017

Very clean,new, nonsmoking hotel. Friendly staff. Convenient to shopping and interstate. Breakfast is typical of most hotels. The Woodlands is close by. Great shopping and restaurants there. Airport is about 20 minutes away.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Fine place if you have no problems"

2
10/05/2017

Had to move rooms. With an $800 bill, the manager/owner? gave me a whole $20 off the bill after having to move rooms due to ants. As he had moved us to a King suite and THAT was more expensive, he felt this was where I had more than made up for having to move rooms. This trip was for a funeral for my brother. The hotel had 10 rooms for our family and 2 for me and my adult children.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you.

"Great facilities , hot breakfast and friendly staff"

5
09/05/2017

Enjoyed our stay very much. We selected this facility because it does not allow pets. The room decor was excellent and spotless. Great fitness facilities . The property is relatively new as reflected in the pristine condition of the room and common areas. Would definitely recommend this location.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We valued your feedback & thank you very much for staying with us. Rashesh Patel - G.M

"GREAT STAY"

5
07/05/2017

I booked on book.com, arrived about 45 minutes later and booking was ready, room was ready and I was in the room within 5 minutes or less of my arrival. The desk clerk was awesome, helpful and courteous. The overall cleanliness was excellent. The appearance was awesome when I first walked in and I was impressed. I remember saying to myself as I realized I was smiling "I did awesome" You see I would usually have had my husband with me or had him do the hotel picking and booking, I followed his pattern and I was relieved to walk into a clean friendly upbeat atmosphere, I was very exhausted so I was able to get into my room take a shower and a cat nap prior to my company event later that night.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"Great Stay"

5
05/05/2017

Great rooms, great staff,great stay. clean rooms. quiet, courteous staff. internet worked great. breakfast was good Staff was nice, professional beds were comfy. bathrooms were clean and well stocked, carpets were clean. no smoking in hotel so no smoke smell

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

"New BW in Spring, Tx"

5
03/05/2017

Very nice property with capable staff to help. I had not been in a BW since I was a child but remembered them as a quality chain. This location was ideal for me and I gave it a try. I was pleased with everything including the internet service. I will stay there again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprrecuate your valued feedback & thank you very much for staying with us. We will more than happy to see you in future. Thank You Rashesh Patel - G.M

"Wonderful place to stay"

5
27/04/2017

My husband and I highly recommend this Best Western.Very clean comfortable room and lobby. The staff went above and beyond to accommodate. Friendly service, wonderful rooms and great location, easy access from 45.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We valued your feedback & thank you very much for staying with us. Look forward to see you in future. Thank You Rashesh Patel - G.M

"Great Stay"

5
13/04/2017

Everything was great and welcoming. The staff was professional and thoughtful and the facility was clean and inviting. I would recommend this hotel to anyone traveling in this area of Texas. Even if they just want to get away, this hotel is one of the best in the chain of hotels.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate your business Rashesh Patel - G.M

"Visiting Family in Spring"

5
08/04/2017

I think this motel was a great value. We had a king bedroom with refrigerator and microwave. The room was clean and spacious. The Shower was very good and the bed was comfortable and firm. The breakfast area was kept very tidy and I thought the breakfast was very good. Lots of choices and good quality. The staff here went the extra mile to be friendly and courteous. I definitely would make this my first choice if I visit the area again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you for staying with us & showing interest to visit again. Thank You Rashesh Patel - G.M

"Dirty"

1
03/04/2017

Would not recommend this place. A dirty room with other people's things in room for check in. Had something floating in the orange juice and even after changing it the green was still floating. Disgusting! Tried to talk to a manager and he was no help

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apologize for any inconvenience to you. We swithched your room after you notified us also for your inconvenience we send you 25% discount letter for your future stay. Please let us know when you plan to come next time so we can give you better service with upgraded room. Thank You Rashesh Patel - G.M

"Weekend escape"

5
29/03/2017

Clean and quiet hotel. Breakfast was hot and fresh. The hotel is conveconveniently located near shopping center such as Wal-Mart and other outlet stores. There is several restaraunts located within walking distance as well. Great place to stay!!!!!

"Great stay for the pay"

5
25/03/2017

The hotel was well kept. The staff was amazing. This was a very short stay but exceeded expectation nonetheless. The very late check in was handled professionally and he was more than accommodating. Needed a late check out and again they were more than happy to help

rushpatel1989, General Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate your business and will happy to see you next time. Rashesh Patel - G.M

"Enjoyable Stay"

4
23/03/2017

This was the first time I have stayed at a Best Western Plus and I must say, it was very nice hotel. The hotel looks new, its very close to IAH airport and it's adjacent to Walmart and a small strip mall that consists of Famous Footwear, Kohl's, Ross and a Michael's. The only issue that I dud have was my initial arrival. The front desk clerk on duty, Sarika was not very welcoming. She did not greet me when I came in, was busy typing something on her computer and never spoke a word until she was completed and it was nothing but a dry, "how can I help you". I was surprised that as a front desk clerk, you don't acknowledge your guests with a warmer greeting or at least an acknowledgement if you are in the middle of something. There was no conversation and I was shocked at her mannerism. Itwas like I interrupted what she was doing and it wasn't until I asked if they had comment cards that her entire demeanor changed and she attempted to be friendly with me and engage in conversation then. I have stayed at hotels more than once but this was the first time that I've experienced this. Customer service is key in representing your company especially when yours is the first face the guests see when they come to your establishment. Be mindful of how you treat people because you never know who they are. In any event, my stay went well and I had no other issues. If I'm in Houston again, which I know I will, I would stay at this hotel again because the price was reasonable especially if your a AAA holder, the rooms were clean and its close to everything. They also offer a grab and go continental breakfast which I always enjoy.

rushpatel1989, General Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate that you bring to our notice about your recommendation & expectation at the time of check-in. We will make sure it won't happened again when you will be back in town. Once again thank you very much for your business & we will welcome to see you soon. Thank You Rashesh Patel - G.M

"Best Western Plus Spring Inn and Suites"

5
21/11/2016

This hotel was beautiful and comfortable and friendly and breakfast was wonderful. I will definitely be back to this hotel. The staff was friendly and helpful. I loved my stay and will book in the future.

"Your staff sucks!"

1
20/11/2016

I stayed there 2 nights and the room wasn't cleaned after the first night.I complained and not one thing was done about it. After your clerk Rosa looked into the credit with her manager she gave me a lame excuse the house keepers don't clean after 1:00 . She then hung up on me after I told her I would call the manager Monday.. Rude rude rude! Dont stay here. These people are horrible to deal with and lie about things they dont do.

"oct 31 thru nov 8 2016"

5
09/11/2016

This was our first time at this particular Best Western and the whole experience was great. The room was very nice and the bed was comfortable. Bath room was spacious. Every staff member we talked to was very helpful and friendly. We plan on staying here each time we visit.

"I would stay again"

4
03/11/2016

The hotel was very nice inside and out. I love the modern look. It was really quiet and peaceful. The only issue I had is that there were some ants inside the bathroom upon check in. The staff was okay I told them about the ants and she said okay and called back about an hour later to see if they were still an issue. Overall I would stay there again.

"Excellent stay"

5
06/10/2016

This was one of the newest and cleanest Best Western hotels that I have stayed at recently. The rooms were great and comfortable, offered a variety of breakfast options and we were welcomed by the staff (front desk and break fast attendee).

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and found our property to be Clean and comfortable. We love to give our guest options for breakfast and we are glad you were pleased with our great selections. Thanks

"Leisure"

5
03/10/2016

Was pleased with the quality of room and the friendly staff. Was very convenient to stores and restaurants. Easy to get on and off I-45. Water park directly in back of hotel Would definitely stay here again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and that you found our staff to be friendly and our rooms to clean, comfortable and cozy. Glad you were able to take advantage of the area and found us to be a GREAT location.

"Nice, clean and new hotel!"

5
27/09/2016

The hotel is a great location, to stores and eating places. Its a new hotel so every thing was in great shape. However on this stay we where by other guest that seem to forget that they where at a hotel where the noise level is heard by all. So that made our stay not really great. Other then the noise, the hotel is new and very nice.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us we are so very pleased our location was perfect for you. Glad our brand new property met all your expectations. Please let us know if other guest are disturbing you and we will always do our best to correct the situation. Thanks

"Filthy room and incompetent management"

1
07/09/2016

While it appears that the beds were made I don't think that the sheets were changed as there was a nasty stain (blood I think) on the sheets and the bathroom was smelly. When I brought it to the attention of managment, they apologized and offered to send someone up to change the sheets. I wanted another room as there was obvious urine splatter on the bathroom floor as well but was denied. I cut my trip short. Wear your slippers if you stay here!!!!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We believe you have the wrong property as we have sent this review to TripAdvisor to verify. We have no record of you stay at our property. Thanks

"Management"

5
05/09/2016

I had arrived on a 6:30 am flight and had several hours to fill in until time to leave for a funeral. Mr. Rasesh Patel was so accommodating and allowed me to check in early and rest before attending a funeral. Also offered me the breakfast service. The hotel is clean and the staff are pleasant and attentive to your needs.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for taking the time to share your stay with us, we are so very happy that we exceeded your expectations. Our staff does their absolute best to make all our guest feel right at home.

"Always Enjoy Staying at this Hotel"

5
31/08/2016

Absolutely wonderful hotel & staff. Greeted by Avis yesterday afternoon with a smile and warm caring personality. Genuinely cared about me. Perfect location to get on/off I-45 in Spring, TX. Every restaurant you could imagine is within a couple miles. The hotel is perfect. Everything you need to relax and have a good night sleep. When I am in Spring, this is my only hotel I will stay at. They treat you right.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Spring Texas. We Thank yo for your 5 star review! We love our staff and they definitely go the extra mile for our guests. We are glad our location and comfortable rooms was just what you needed for a good nights rest.

"Very Friendly Staff"

5
18/07/2016

Very quiet and pleasant stay.. it was very comfortable and relaxing, Ms.Avis and J Webb was very friendly and made me feel welcome.. it was home away from home, The rooms was very clean and the bed is very comfortable, would definitely be staying again

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for your 5 star review, we love out guest and we love making you feel right at home. Glad you found our rooms to be clean and spacious and our staff to be GREAT. Thanks

"Excellent option for a hotel near Spring TX and the Airport"

5
15/07/2016

We stayed at the Best Western Plus in Spring Texas. We were impressed by the friendly staff, clean building and room, breakfast, location near airport and the town of Spring TX and the price was very reasonable.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for your 5 star review we are so very pleased you enjoyed your stay. We love to Impress our guest and always exceed their expectations. Thanks for choosing the Best Western Plus Spring Texas.

"Great Property"

5
27/06/2016

Enjoyed the stay at this property - great staff and beautiful hotel. Very comfortable rooms and great healthy breakfast options. I will be staying at this property again, during my future return to Houston.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for your 5 star review....Glad you enjoyed our Healthy breakfast, friendly staff and comfortable rooms. Thank you for sharing your satay with us.

"Quick overnight"

5
19/06/2016

We checked in very late, and the front desk staff was wonderful despite the ridiculous hour. The room was stunning, much better than standard chain fare. The breakfast was about what one expects, but given the quality of the hotel itself (and the price) could have been better.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for taking the time to share your stay with us. We are so very pleased our staff was friendly and accommodating and you found your room to be stunning.

"Horrible experience"

1
17/06/2016

After checking in my wife laid down because she was not feeling well. She soon discovered that the bed had been urinated in and was covered in someone else's urine. She called the front desk to report the issue and get a new room. She was told that all of the rooms with two beds had been booked and we would have to move to a room with one bed for three people. The front desk lady asked if it was like that when we checked in and also insisted in coming to the room to see for herself that the bed was soaked in urine. We live half our lives in hotels and have never heard of an employee checking the issue to insure we weren't making it up even for complaints about smells, leaks, etc. never happens. The front desk woman comes to the room and decided my wife is scary because she is upset about having just laid in someone's urine. Who wouldn't be visibly upset? The front desk lady decided to kick us out. Obviously they are sold out and had no intention of rectifying the issue and also refuse to refund the money. This was my first and last visit to a best western. Hopefully the credit card company or booking company will rectify the situation as best western obviously does not care of its customers.

"One night in Spring"

5
14/06/2016

Hotel was very clean! All of the staff members I encountered were very friendly and helpful. Pool area was nice and I enjoyed my morning workout in the fitness room (couldn't find the remotes to the tvs) . Breakfast was not appealing...should consider real eggs and making sure someone is assigned to clean up the waffle area often.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for choosing the Best Western Plus Spring Texas. We are pleased you enjoyed your stay and our staff was friendly and helpful. Glad you got in a nice workout and we will address you breakfast concerns with management. Thanks

"Very Good Stay"

4
06/06/2016

Do to overnight drive we arrived at Best Western Plus before noon. Very friendly desk clerk immediately checked with housekeeping and found an available room with two queen beds. When we got to room found a very clean, neat and very well decorated room. The neatness and look also were prevalent throughout the hotel. Room had a nice flat screen TV connected to Direct TV, bathroom had normal soap, shampoo, etc. Only drawback was temperature of bath water, while very warm it was not conducive to taking a hot bath if desired. The free breakfast was good serve yourself with bread, fruit, cereal, make your own waffles, pastries, and eggs. I wish there was a meat like ham or sausage with meal but their eggs were like a mini omelet with some southwest type fillings and toppings on the side. Checkout was good, had to wait a little so made more coffee while clerk checked in a new guest. Overall I would stay here again and recommend this Best Western Plus.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad we were ale to get you in quickly so you could get some rest. We are pleased you enjoyed our clean and comfortable property and our flat screen tv. Thanks

"A wonderful property!"

4
03/06/2016

This is a beautiful property with a great location. Close to I45 and great restaurants. The staff is very accomodating and go out of their way to please. I would definitely refer this hotel to out of town guest.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 4 star ranking, we are pleased you found our property to be just what you needed and our location was perfect for you. Can't wait to see you again.

"Great stay."

5
03/06/2016

This property is basically new. Great beds very well rested. Room was spacious and clean. Love the door locks first time using them and excellent. Right off the highway easy to find. Breakfast was good but on my last stay no orange juice:(. Staff was friendly and very helpful. Over all experience great stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 5 star review, we are pleased you had a GREAT rest in our clean and spacious rooms. We are glad you found our staff to be friendly and professional and we sent you off for your day with a GREAT breakfast.

"Better than average strip mall hotel, far from Airport."

4
29/05/2016

I stayed at this hotel for only a few hours after missing a flight connection during the latest big storm. The new Hotel is new, modern, clean, reception staff very friendly, even at 2:00am. Nice lobby with modern furniture, large hotel room, good furniture and comfortable bed. Bathroom itself a little small for size of room. Hours (on Saturday) started at 7:00am, too late for my early morning flight. But there were several items out when I came downstairs so it was okay. Although you may get the impression from websites that this is an airport hotel, close to George Bush International, it is not. It was more than 20 minutes and a $45.00 cab drive....... worse, it was difficult to find a cab to take me back to the airport for my early departure. Even with a scheduled pick-up of 6:30am, it was more than 30 min. late. (I finally took Uber, much better and cheaper option!!) I would stay again if I had reason to be in the area, but not as an airport hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 4 star review, we are so very pleased you enjoyed your stay. sorry you missed your connecting flight but glad we were able to help your out when you needed us and you got home safely.

"Nice to see a brand new hotel across from a strip mall"

4
25/05/2016

The Best Western Plus Spring Inn & Suites in Spring, Texas was overall great! It was a brand new hotel and everything looked and smelled new. It was in a prime location - directly across the street from shopping stores: Famous Footwear, Michael's, Ross, Kohl's and Wal-Mart. The bathroom layout was a bit strange in that it only had a very large shower with glass door (not tub) and an unusual fair-sized empty space with nothing in it, and then the toilet. The single sink was outside and across from the closet which would have been ok if the lighting in the room wasn't so dim. The closet could only be used on one side, as the pole for the hangers was over too far causing the hangers to extend beyond the door in order to close the closet doors. My experience was only dampened by the fact that I was unable to get any points for my stay because I was told that because it was booked through a 3rd party (Expedia) that I am not eligible to receive points. This has never been the case before so I was not pleased about that and will definitely look into that further.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for choosing the Best Western Spring Texas hotel. We are so very pleased you enjoyed your stay, with our brand new rooms and awesome location. We Thank you for being a rewards member and we encourage you to book directly with us for your next stay so you can get your points, we will even match the rate you paid as long as it's available. Thanks again for sharing your stay.

"Convenient To Interstate, Restaurants and Shopping"

4
22/05/2016

This hotel is convenient to I-45, easy-on/easy off, as well as restaurants and shopping. We were warmly greeted by the Front Desk staff and assigned a room; however, there was no TV signal. Veronica, who was courteous and professional, was unable to fix it, so she immediately helped us move to another room. The rooms are well appointed – roomy – bed very comfortable – quiet – plenty of parking. The breakfast buffet was adequate, including omelets, sausage, dry cereal, waffles, yogurt, etc. Coffee is available 24/7. We enjoyed our three night stay and would return.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We Thank you for sharing your stay with us and we are pleased you found our Staff to be quick to accommodate your needs. We are also pleased you found our location to be just perfect for your needs. Thanks again!

"No Cleaning, slow to respond"

2
20/05/2016

We stayed at this hotel 3 nights, our room was only semi cleaned once during our stay. No Management staff working on the weekends so if you have a problem that needs a decision you have to wait for a week day. Very poor response when we got back to the room and 8:00 pm and it had not been cleaned even though we left at 10:00 am and were gone all day. The desk help at night verified the room had note been cleaned but was not help in resolving the situation.. Back to Holiday Inn Express next time. Best Western Plus you had your chance but blew it.

"Ms"

5
19/05/2016

Staff very helpful, quick check in/out, accommodating with early/late check out, quiet, clean. Beds comfortable. Pool was a little small but clean and there were enough lounge chairs in outdoor area. Only improvement would be to have some shade in pool area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you enjoyed your stay at the Best Western Plus Spring, Texas. We are pleased we made it so convenient for you to check in and out and our rooms were clean and comfortable. Thanks

"Nice Place"

5
16/05/2016

The bed was comfortable and the location was excellent for the Crawfish Festival. It was also located close to restaurants and had easy access from the highway. The staff was very friendly and went out of their way to make our stay comfortable.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you had a GREAT time at the Crawfish Festival and Glad we did are part to make your stay Perfect. Glad our staff, location and comfortable rooms were just what you needed. Thanks for sharing your stay with us.

"Best "Best Western" ever"

5
07/05/2016

Very modern, clean and friendly hotel. It is ideally situated off the I-45 and close to many restaurant options. The staff is extremely professional and courteous. This hotel is definitely to be recommended!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your 5 star stay with us. We are so very pleased we exceeded your expectations and we were close to everything you needed. Thanks

"Great place"

5
05/05/2016

My mother and I stayed here while attending the funeral of a long-time family friend. The front desk and staff were great. This is a new hotel, so the rooms were really nice.... The breakfast was okay....2 days of breakfast burritos, even with different fillings was not my favorite....but, I would definitely stay here again....

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so sorry to hear about your loss. We are pleased you enjoyed your stay and our clean and comfortable rooms. Glad our staff so accommodating and we look forward to seeing you again under better circumstances.

"New, clean, friendly staff. no hot water Cheap management"

3
02/05/2016

No hot water, Luke warm at best ! Air conditioning shuts off at midnight. Hotel controls AC. attempts to save electric by management. Called to complain but no resolution. stayed 2 nights happened both nights. Business center has AC vent shut off completely, very hot stuffy room. new hotel. cheap management. dim future for hotel.

"Superb Hotel"

5
27/04/2016

The hotel was extremely clean and well taken care of. Additionally, the hotel staff was professional and always had a welcoming smile. You certainly get more than what you pay for. The hotel grounds were very clean and the hotel is located in a very safe location. I would definitely stay at this location again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay at Best Western Plus in Spring Texas. Our staff always goes the extra mile to make sure our guest have everything they need. Thanks for sharing your stay with us.

"New and Clean"

4
13/04/2016

New and Clean hotel. Had a suite, It was a great value. typical breakfast... nothing special, but adequate. Nice, small pool. Right off I45 and close to shopping and fast food. I would stay again if I was in the area

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for sharing your stay with us, we are pleased you found our property to be convenient and a great value. We look forward to seeing you again at the Best Western Plus.

"clean"

4
04/04/2016

Room was great and got it on the 1st floor.. easy in and out.. guy was new and nice.. bed was comfortable.. I was stay again.. will look for Best Western on next trip.. bathrooms were clean also.. fun

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you enjoyed our clean rooms, comfortable beds and Great Staff. Come back soon... Thanks

"4 nights stay... quite nice!"

5
03/04/2016

We came to visit my son, who's place is too small for overnight company. The hotel was apparently very new, lovely and the staff was friendly and lovely to deal with. Our was a king room (immaculate) it was plenty for us. Comfy bed, great shower and the standard breakfast fare in the morning. Don't be late. The only trouble we had was with the electronic key cards to get into the room... they lose their code and you can find yourself locked out of your room at the oddest times. Like an ice machine run... dumb, right? Easily fixed, but you have to go to the front desk and wait in line. But EVERYTHING else is lovely!!!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay with us while visiting your son in town. Hope you had a great visit and we hope to see you back again soon.

"Very pleasant stay"

5
29/03/2016

New hotel, comfy beds, stayed for about two weeks in Jan and went back to same place for 4 days in March. Good location for north side of Houston or Bush Airport. Check out Old Spring town nearby if you have some free time.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We love it when our guest continue to come back time and time again. We are glad our rooms were comfortable and spacious for your stay and we hope to see you again soon.

"Visiting with grandchildren"

5
29/03/2016

This is a new hotel, easy access to I-45, friendly management and staff. The little granddaughters slept over with us and when I offered to pay extra those three nights, the offer was declined.The same with extra for breakfast. Nowadays security is a big issue. This hotel sets in an area by itself, in a shopping community. We never felt like we had to be careful in the parking lot or inside.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay and your made new memories with the grandchildren. We are glad you felt safe in secure at the Best Western Plus Spring, Tx. Thanks

"Excellent place to stay"

5
27/03/2016

This hotel is one of the best Best Westerns we have stayed in in a long time. Great staff, delicious breakfast and outstanding room. We would definitely go back to Spring, Texas and stay at this hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and you found our staff to be great and our property to be just what you were looking for. Thanks for sharing your stay with us.

"Four restful nights"

5
26/03/2016

This motel provided an attractive clean room, fast internet, quiet despite proximity to major highway, and included a continental breakfast. In short, this motel provided everything that I needed and would have wanted during my stay!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 5 star rating we are so pleased we exceeded your expectations. Thanks for sharing your stay with us and we can't wait to have you back.

"Attending a wedding"

5
20/03/2016

Great new hotel! It was clean, the service was great, and the hotel staff are very friendly. The hotel is near several restaurants and the freeway, making it a great option for someone visiting Spring, Texas.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us and we are so pleased the Best Western Plus Spring was just what you were looking for. With our great location, staff and property we always aim to please. Thanks again.

"Location, location, location."

5
08/03/2016

We checked in around 7:30pm on the Friday we arrived and it was quick and easy. Veronica and Howard greeted me right away and although they were tending to another customer on the phone, they informed me that they would be right with me. I was surprised since I'm used to being ignored by those who can't/won't multitask. They were both very friendly and welcoming...I knew I'd picked the right place. Our room was at the end of the hall closest to the street but the outside noise was not too bad. The hotel halls themselves were very quiet and clean. I made a mistake in my booking and inadvertently booked a room without a pull out couch. I called down to see if we could be moved or get a cot but we were unable to. The pull out was for two 6 years olds, so Veronica gave us extra blankets and sheets and with that we made a slumber party type bed for the girls and they were happy...no biggie. The reason I mention is that if you, like me, make your reservation through a 3rd party any changes you need made need to be done at the time of check-in, not after. Reason being is that the hotel cannot give you the price that the 3rd party did, so in essence you are going to have to pay the difference. Anyhow, that is my 2 cents...or so how I understood it. Either way, the mistake was mine, not theirs. The hotel had continental breakfast but I did NOT have it. I ate out local so I can rate it. Overall the hotel is close to everything and is very clean and quiet. I highly recommend this place.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay and your slumber party. Glad our staff was able to exceed your expectations and you found our property to be clean, comfy and everything you were looking for. Thanks again

"General Manager Needs Customer Service Training"

1
25/02/2016

I booked and paid for my brother and his girlfriend to stay one night at this new Best Western Plus near my home. They were in town for one night for a quick visit as they traveled on to their destination. Everything is great, the lady that checked me/them in was very nice and friendly! The place was beautiful, clean and very modern. I was happy that the hotel was built so close to my home. The next day after my brother checked out and around 2:24 pm I get a call from the hotel, so I was concerned. The call was from the General Manager to inform me that the hair dryer had been taken from the room and if it was not returned by the end of the day, he was going to call the police and file a theft report against me. I was floored and thoroughly insulted!!! Why would anyone steal a "hotel" dryer, I thought? And DARE YOU accuse me! I told him that is was probably an honest mistake and that I would take care of it. He was completely and utterly rude and disrespectful! He, not only flew off the handle and into the deep end over a $5 hair dryer, but he insulted my integrity! Instead of asking politely about it, he immediately assumed that it was taken on purpose! If I can afford to pay for this over priced hotel, then I can afford a hair dryer!! Seriously!!! As it turned out my brother's girlfriend had left to go shopping before check out and my brother thought she had left it, so he packed it. That innocent, he did not know it wasn't hers, what man pays that much attention to their women's beauty tools! However, I contacted the hotel back to explain and let them know that I would be by this evening to pay the $65 fee (which I did), but when my brother comes back through town from his trip on Sunday, that I would bring the hair dryer to the hotel and I wanted a refund and an apology from the very disrespectful General Manager!!! He really needs "customer service" training, needs to learn not to insult his customers and accuse people of stealing without probable cause. We are in America, if I remember correctly!!! Never again will I recommend this hotel to ANYONE!!! Horrible Management! Sad too, because this Hotel just opened 4-5 months ago, if that! Please Don't waste your money or your time at this hotel!!!! You could be the next one accused of stealing something worthless and get the cops called on you!!! Please go to the Comfort Inn, right next door, it is new and just as nice! Moving my membership/rewards account to that franchise for sure!!!

"Group trip stay"

5
17/01/2016

Good and friendly service. Quick in and out with a decent breakfast. Onlly issue was the hot water was not as hot as it should have been. Just a little warmer woudl be good. I didn't even have to mix with cold water.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for sharing your stay with us, glad you found out staff to be friendly and our breakfast to be just what you needed. We will address your concerns regarding Hot Water with Management. Thanks again

"Texas Friendly!"

5
14/01/2016

Yes, this facility is brand new, and we stayed there during its first month of business. The staff and manager were very accommodating with our large family group that stayed there for several days. Rashesh Patel, the manager, was especially helpful and from him right down to the breakfast attendants, we enjoyed friendly service all the way around. The modern décor was very nice.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank your for choosing the Best Western Plus Spring TX, we are so very pleased you enjoyed your stay. We are glad we were able to exceed your expectations from the Breakfast, Rooms and of course our awesome staff. Thanks again

"New, Clean, Safe and Friendly"

5
22/12/2015

This is a brand new hotel! The staff is very helpful and friendly. The room and facilitiy are white glove clean, and I felt very safe during my stay. In additon, the internet was fast, the hotel on the whole was quite, and the hot breakfas was more than adequate. A great value, and a hotel I will recommend and stay at again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for sharing your stay with us at the Best Western Plus Spring Texas. We are so very pleased you enjoyed your stay and our staff was so accommodating. Thanks again

"Overnight stay"

4
16/12/2015

We stayed overnight as the hotel was close to the location of my company party. This location is brand new and everything was very pristine. However, the water in the shower was barely warm as we got ready for the party. The next morning it was not any better. The towels were brand new and had not been properly laundered prior to putting them in the room. Otherwise, it was a very quiet stay. As we checked out the clerk did inquire about our stay and promised to bring our concerns to the attention of the owner. I will definitely stay again because the staff was very friendly.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us, we are so pleased our location was perfect for you. We will review your concerns with management and staff a we want every guest stay to be a perfect guest stay.

"Shiny & New"

5
10/12/2015

Hard to find any faults with this place since it is brand new. The staff was great and everything was nice and clean being brand new. It's located right off of I-45 and there are plenty of food options back across the highway. For a pleasant surprise the fitness center next door has a retaurant in it and serves a tasty burger.

"BRAND NEW -Clean - Eclectic - Modern"

5
11/11/2015

I booked this stay via my mobile app on the way to the Woodlands BW where I have stayed before since Spring Texas did not have a BW. I was surprised to see this pop up. I booked my stay here since my business meeting was in Spring the next morning. Looked Brand New upon driving up - no sign on building yet - banner on street that says Now Open. Pulled up, walked inside - and the woman was so excited to see me. Kind of like when your mom sees you for the first time in months. I said - little light on booking this afternoon (it was about 5pm)? She said - we are just getting rolling - I you are our first guest this evening. I thought that was cool....until I asked when did yall open? Today she replies. She said you are the first person ever to check into the hotel. 11/12/15 As a Best Western Diamond Rewards member - I stay all over. This is the nicest PLUS that I have stayed at. It helps that it is new - but I met the Manager, the Owner, the Night Manager, and a couple of the housekeeping ladies and let me tell you - the people are are truly great, upbeat, exciting, and appear to enjoy being here - which lets just say...it hard to find out of many hotel staffs. Props to the Best Western Spring Texas! I will be back to the Houston area once per month - and will be staying here each time. See yall again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so excited about our new property and glad you were our very first guest at the Best Western Spring Texas. It sounds like we wowed you with our great Customer Service. We are so pleased you will be returning month after month and we thank you for sharing you stay with us.