SureStay Plus Hotel by Best Western Spartanburg Southwest, Spartanburg
Das SureStay Plus by Best Western Spartanburg Southwest ist ideal in Spartanburg Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote. Das SureStay Plus by Best Western Spartanburg Southwest bietet erholsame Unterkünfte für Urlaubsreisende und Geschäftsleute. Das Hotel liegt 10 Autominuten vom Spartanburg Downtown Memorial Airport und nicht weit von Universitäten wie Wofford College und Spartanburg Methodist College entfernt. Unsere Suiten sind 25 % größer als herkömmliche Gästezimmer und ausgestattet mit Mikrowelle, Kaffeemaschine, Kühlschrank und einem separaten Schreibtischbereich.Kostenloses drahtloses Internet (Wi-Fi) im gesamten Hotel und ein hoteleigenes Fitnessstudio sind ebenfalls verfügbar. Wir bieten auch kostenlose Parkplätze und ein kostenloses komplettes warmes Frühstück mit gesunden Optionen.Neben Bildungseinrichtungen sind Ausflugsziele wie Spartanburg Science Center, Upward Sports Center, Chapman Cultural Center, Cleveland Park und WestGate Mall ganz in der Nähe.
SureStay Plus
Hotel by Best Western Spartanburg Southwest
LABEL_ITINERAIRE
Vorteile des Hotels
-
Kostenloses Frühstück - Fitnessstudio / Gesundheitszentrum
Bewertung unserer Kunden
Alleinreisende 
Familie 
Geschäfts-reisende
Paare 
Reisen mit Freunden 
En direct par le chat 
Discutez par Messenger 
Échanger sur WhatsApp 
Discutez avec l'assistant vocal 
Nous écrire par message 
Par WhatsApp
"not impressed at all"
materials and boxes all over the premises almost blocking guest rooms; no breakfast offered due to the remodeling; no service during our 2 day stay, bed was unmade, toilet roll almost empty, no tissues at all, coffeemaker not complete, no where to put soap in the shower; and on top of everything the rooms had to be checked before we could check out!
"The worse experience ever"
Sure stay/ best western in Spartanburg, SC on 501 s black stock rd is the absolute worse! Customer service is horrible! Stained covers!! Told to change it myself!!! Need to downgrade to MOTEL STATUS!!
Jamie Hansen, Owner at SureStay Plus By Best Western Spartanburg Southwest, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Bad experience overall"
Hotel is in need of sprucing up. The room overall was slightly dirty, cheap sheets and towels, shower had low pressure and a cheap stained plastic liner, and the products supplied were low quality. Elevator was out of order. We read other poor reviews and disregarded because hotel availability was very low in this area.
"Two night stay, left immediately"
This place is disgusting and should be condemned. First, these are not their real pictures. The lobby is gross, there is no pretty paint on the walls. They are all old pictures before they let it get run down. The elevator works when it feels like. A worker, Joey, told us himself that it takes forever and sometimes stops so take the stairs. We checked in to this hotel on our way to the mountains. We get to the room, and it's dirty. Not even like a little dirty. There were starburst wrappers all inside the air unit, the water in the bathroom was dripping, and the room smelled gross. I go downstairs and tell the manager. Get a second room. My baby is excited to open the door and holds the key to the door. In we go, to a room that was occupied by a couple. They literally didn't write down who they gave what room to and had us walk into an occupied room. I get downstairs and deal with them again. When I said the room was occupied, the manager runs upstairs saying no one should be in the room, that it is not occupied. Wait for her to get back and then she says oh sorry we forgot to write it down, yeah it's their room. Now we wait for another room. I told the manager I want her to come upstairs with me to see. She comes upstairs and while walking, tells me that we can't stay there because my baby counts as a person. I said okay well I didn't know he counted. I asked to rent a different room or a rollaway bed because I did not know. She said it's fine for tonight because they don't have any bigger rooms. I said okay then we can find another place for the second night. So now we get in to the third room. Immediately go to bathe my baby as it's now after 11:00 pm. Go in the bathroom, and here we have roaches folks. I take pics and videos and go downstairs AGAIN. As I'm downstairs, my daughter sends me another photo, of the roaches also in the BED. It is now midnight and we have been to 3 rooms. I told them I want a refund, they said no. I called hotels.com and told them everything. They called to get a refund so I could leave. They were told NO. At this point I have nowhere to go with the family after midnight and they won't refund me so I agree to a 4th room. Finally get to the 4th room, and thankfully, it's a halfway decent room with no bugs. Halfway decent means it still smells, the carpet is disgusting, there's no airflow in the halls, it is a stand in shower without even soap holders. The blankets and sheets smelled and felt old. No one really slept much. Next morning I go to checkout immediately and want my $100 deposit back. The manager tells ME she looked at the videos and that I caused a scene and had complaints last night. I said yep, I sure did and had every right to do so. So she went to go check the room to make sure nothing was stolen or destroyed but of course couldn't use the elevator since it was stuck again. I get to sit and wait for this lady to walk up 3 flights of stairs to go check her gross room to make sure my family didn't take her things. Finally get my deposit and go. Here's the best part! I called hotels.com when we got home today and told them everything all over again. They happily called there to get my refund as expected. The manager there again refused a refund. She told hotels.com that she will not refund me because I was there with 4 people that were not my children. To be honest, I don't even know what that whacked out lady could possibly even mean. I travelled with 4 other people, all of which are family. Myself, my husband, my 17 year old son, my 12 year old daughter, and my 3 year old baby. How does a random lady know who my children are or aren't? Because my kids don't look alike or don't look like me, they aren't mine?! I am so thoroughly disgusted and never leave reviews but this is a joke!
"Sure stay SM"
Poor Front desk service, Requires $28.00 for late checkout, Sketchy looking employees and loitering near front entrance. Not sure why front desk clerk was hanging out at his broken down vehicle in between guests. Breakfast was minimal with no hot foods; Eggs, meats or potatoes.
"i wish i could give 0"
i have never been more disappointed and disgusted in my whole life. first of all, i get there and have to wait 15+ min because the girl at the front desk was in the back sitting down on her phone. like seriously. i was there at 2:46 for my 3pm check in because our drive was short than expected and she says she wants to charge us almost $30 for a check in early fee… ITS ONLY 14 MINS SERIOUSLY. we get to our room and it's red flags everywhere. the furniture wasn't properly cleaned. absolutely disgusting and dusty everywhere. the bed sheet had a stain in it. the towels were dirty. like black stains on it dirty. the shower was dirty and even the toilet was stained and hadn't been flushed. and we tried calling for help and nobody answered. that is absolutely disgusting and filthy and for nobody to even care or do anything about it seriously. breakfast was supposed to end at 10 and when we got down at 930 the next morning there wasn't ANYTHING!! literally so disappointed and disgusted. i would never stay here again or recommend anyone to stay here.
"Gross"
This place was by far the worst place I have ever stayed. It's like a mix of updates and poor house. Our room had a dirty washcloth in the dirty shower. A stinky dress left in the closet. Fitted sheet on the bed but nothing between that and the mattress. No blankets. The bedspread I think was from 1970. The breakfast area was a complete mess. The tables all dirty and sticky. Out of syrup, waffle mix and no butter. The coffee was disgusting even for my husband that has a stomach of steel. The toilet in our room whistled so loud when you flushed it. Gross gross gross
"Good stay"
I love staying at this hotel,staff is very helpful which made me feel greatfull for their business and they made feel they appreciate my business. Manager made my stay feel like I was at a home,hospitality five star
"I just kept getting worse!"
First thing, parking lot is pretty trash and sketchy with random boxes all over the place. Decided to give it a chance, we go in to see it's a $25 charge for pets which we didn't get to bring so at-least we didn't have to pay that. We go to our room, the elevator ride up was extremely shaky. Getting to our room, the entire place is a ghost town with the man sitting at the desk being the only person there other than the couple of people sitting on the sidewalk outside. We keep going and agree it's just a quiet place. After a long day we wanted nothing more than to shower. Go to wash grab towels and they're damp and have spots/hair on them as if they were just used and folded up. I went to go get clean towels, they were stained. Finally, once we get showered up and just needed to hunker down for the night, we step in wet spots ALL over the carpet in the room trying to get into our bed. Mind you this is the king bed that had four extremely small pillows with no pillow covers on them. There was dampness and stains everywhere, the bed, the carpet, towels, and even the curtains and walls. To go along with the wetness and stains, the “breakfast included” is no more than an old waffle maker, juice dispenser, small slices of stale bread, and 2 packs of instant grits. I hate to review all of the bad but the one man at the desk being kind is not enough for the terrible stay.
"Honestly a bit disappointed"
Sheets were nasty, TV remote didn't work properly, breakfast was the saddest thing I've ever seen. There are more things I can mention but see no point. Just being honest. Staff was nice but that's about it what good I can say.
"GREAT EXPERIENCE"
This Hotel Provides Great Customer Services Top 5 of Spartanburg . The Hotel and it's really clean compared to some others. Also the surrounding area has lots of restaurants to try out. The rooms are big and spacious.
"Great place"
Room was very clean big spacious room hospitality was the best manager at the front desk was very respectful. The hotel is in the center of a lot of good stores so you won't have to drive far to get anything you need
"BEWARE!!!! THIS HOTEL ROBBED US AND DO NOT CARE ABOUT THERE EMPLOYEES!"
BEWARE!!!! THIS HOTEL ROBBED US AND DO NOT CARE ABOUT THERE EMPLOYEES! If I could give this hotel 0 stars, I would!!!!! This hotel was complete trash from start to finish. We stayed here on April 22, 2022 got our room around 12am, a king suite. My bf had to be at work by 6am.The air conditioning in this room did not work. We called to the front office the guy tried to help and ended up having to move us to a double bed. The a/c sounded like a bag blowing in the wind, just loud and irritating for a light sleeper like myself. Not to mention we were moved to a joined room and the couple next door was up making noise til 5 a.m. and sounded like they were in our room. When I went to go complain the next morning there was another woman wanting to file the same complaints. The lady at the front desk(the only white lady, I wish I knew here name) was my first point of contact. She was really unapologetic about anything. We left and said we'd never stay again. We were charged a $100 deposit which was supposed to be returned in 3-5 business days. Why the actual charge and not just do like a pre-authorization that falls off after your stay, idk. But fast forward 4 business days and call the hotel because our deposit had not been returned and I was beginning to worry. Spoke to the same lady. She looked up my stay and said that I should wait the full timeframe and call back next week if it didn't show up because it was showing refunded in her system. Next week, comes, no deposit. I call back. I get the same lady at the front desk. She takes my name and number and says she will get her owner to look into it cause he is the only one who can help me and someone will call me back. I called this place every single week day until today because no one ever called me back and every time i called everyone acted unaware of the situation even though i called everyday and left the same name and number & spoke to at least 4 different people sometimes more than once. Two days ago, I was irritated and called and wanted to speak to the owner since no one was telling me anything, calling me back, or anything. They said they could not reach him again and I'd have to wait until he was back. I called 2 days later only to reach the same unapologetic lady only for her to act like she didn't know who I was. Then she finally proceeded to tell me that there was nothing she could do. The owner said we had been charged the fee for smoking in this room. WE DIDN'T SMOKE ANYTHING IN THAT ROOM!!!! ALLL WE DID WAS SLEEP!!! I HAVE NEVER IN MY LIFE HAD THIS HAPPEN TO ME AND I FEEL IT'S HIGHWAY ROBBERY! If I had done something wrong, I am not one to lie about it. I would just eat this charge, but I will not stand for anything I haven't done. WRONG IS WRONG AND RIGHT IS RIGHT!!! I argued with this lady for 5 minutes. She knows we didn't and I want my money back!!! Calling the police and HOPEFULLY this hotel won't do this to any other customers!!!!
Jamie Hansen, Owner at SureStay Plus By Best Western Spartanburg Southwest, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Child's bowling tournament"
The shower looked as it has never been touched by a any soapy water. The light failing out of the ceiling in shower. Mold everywhere in bathroom. Wife has been sick since staying here. Will never be back.
"Very quiet & clean"
The hotel was newly remodeled ! Very clean and quiet! I wil definitely be back! The owners were amazing! The hotel is tabacco free! The towels felt brand new ! The sheets were very plush and comfortable!
"Not good"
No breakfast on any day..4 night stay..had to ask for towels/linen daily..not told no room service 4 multiple night stay.no soap dish in shower, no hand bars..shower too narrow..dresser with no drawers.flat pillows..had ask for extra pillows..
"You get what you pay for"
Beware…they charge a $100 refundable fee in addition to the room charge. I did not see this on their website. They do this to discourage smoking, apparently? Price of room was quite reasonable but pillows were small and uncomfortable on the bed. The bed cover was very thin. Could easily hear people talking in the hallways. But, again, the price of the room is cheap. Our room was small, with smaller than expected shower. Also, the sink is located next to the bed so if your partner wants to sleep longer than you, you'll have to brush your teeth in the dark. You get what you pay for…
"Do not stay at this hotel"
The staff and check in attendant wasn't professional and I never received my security deposit back when I checked out. The room wasn't cleaned and the bathroom was not clean. I didn't receive breakfast the next morning because all the breakfast items were gone. Overall I had a bad experience from this hotel.
"Good experience"
I had a good experience in my room and my stay. I had everything I needed in the room, so I never needed to call the front desk for anything. Housekeeping is on a good schedule to keep things updated etc. if I had to make one complaint, I was in the king-size room, and there were three pillows on the bed one was perfectly acceptable, the other two were very worn out, so hopefully, they can get those replaced shortly. Otherwise, the stay was good.
"Hotel stay in"
Great customer service! I liked how check in was an easy process and no need to wait for a long time to check in. When you walk in, everything seems to be nice, organized, and clean! Would definitely come back to stay here again!
"Horrible Stay"
Bathroom shower wasn't clean, mold around door, no exhaust fan or ventilation, toilet wasn't clean, person at the front desk scrubbed a little in the bathroom after complaining ( she was very nice) broken coffee maker, tv remote didn't change channels,vent to heat ac was filthy, carpet gross, sheets were dingy, no blankets, room smelled of smoke, no smoking hotel,
"Absolutely terrible!"
The hotel smelled like my college apartment, the service was terrible and the room was disgusting. I will never stay at a Best Western again. When we checked in I stood there for 30 min, the room did not look like it had been clean, and all night the we kept hearing doors being slammed and people yelling.
"Travelling through"
Book this hotel through Bestwestern while travelling through South Carolina on vacation. The staff was super friendly and very accommodating. Or room had everything we needed as well as a comfortable king sized bed. The breakfast had a good selection for our needs. Can't say enough about the management and staff they were awesome.
"Mr"
Great hotel. Great renovation. Very quiet and pleasant stay. Will definitely recommend to everyone. Easy of the interstate. New rooms, lot of TV channels. Great location with lot of food options surrounding. Quite night sleep.
"Pleasant stay"
Very nice staff !!. Enjoyed my stay with my husband here. Just needed a night to ourselves and a change of scenery. The room was clean and nice. The price was great!!! Definitely will stay again when in town .
"Stay"
Customer service was friendly. The renovations are nice. The rooms are clean. Convenient to local store and restaurants. Close to main Interstate. Easy access to on and off ramps to I-26. Enjoyed my stay. Would come back and recommend to family and friends.
"Completely new look"
I have stayed at this place in past. But this time it was a different experience. New management is doing great job; they have renovated whole property and all the rooms look great with all the amenities available. I would recommend this hotel. Price for the room is also low and it's completely non smoking property. They do take $100 deposit upon check in.
"Great stay"
It was a good stay guests were great and management was great. The rooms were clean and everything you needed staff was there to take care of it. It was a very quiet staff and everybody was friendly..
"Very clean and fresh"
Excellent place to stay. Very clean and fresh diggs. I found the room to be most comfortable with it's two beds and spacious design. All in all I would definitely consider this hotel again for my local visits.
"Trip on Business"
Room receptacles and light switches were old and worn, some cracked. Receptacles were loose and could not charge my phone. Charger fell our or the socket. No soap dish in the shower. Not all lamps worked. Internet was slow to nonfunctional. Stuff piled up in the lobby/breakfast area consisting of beds, lamps, etc. looked crappy. Saw unused breakfast serving equipment behind piled up junk, but was not in service. Bedspread was paper thin. need a comforter to stay warm. To be up with the competition this hotel really needs to step up its game and make the associated improvements.
"DO NOT STAY HERE"
This isn't even worth becoming a homeless shelter. Best Western should remove its name from this place. Maid service doesn't exist in this place same sheets for over a week. No new towels. Construction after 5 pm!
"WOW, Its changed."
I have stayed at this place in the past and WOW management has stepped up. The hotel is still remodeling, you can tell that they are putting in a lot of new things in. The construction is not noisy, the staff is friendly, Rooms are definitely better than what they were. My room was pretty clean. Not bad at all for the price. Was suprised to see the parking lot empty, for the price and location its a win.
"Horrible Hotel"
Worst possible place to stay. Floor wet from AC unit. Blankets to small for bed, dip in mattress with springs sticking out, main light switch didn't work, toilet was loose from floor, not clean, no clothes bar in closet, soda machine took $(no soda), no towels in room, staff was hard to understand, Everyone in our group was charged a different rate, the list goes on. Never will we stay here again
"Horrible"
Under total renovation. Should not even be open. Dirty , not sanitizing for sure. Rooms are dirty. Grounds are dirty, No hot breakfast. Grab and go bag was lame. Not very friendly,, DON'T STAY HERE.........
"Horrible hotel, do not stay here."
Horrible experience. Team not helpful. Hairs were in towels. Linens had brown stains. Rug was disgustingly dirty. Room door did not properly lock and had to switch rooms which again had linens with brown stains. Front desk person said “I just work here” and the manager not back until Tuesday.
"Great Hotel"
Great service , Loved the room , every clean , i would recommend this Hotel to everyone . I stayed for two days , my room service was very nice and clean when i got back to my room the second day , I would always come to this hotel when i come visit my family and friends !
"ain't no rest for the wicked...Unless I'm at BW!"
Aint no rest for the wicked...Unless I'm at Surestay on Blackstock rd in spartanburg. One of the best Best Western experiences I've had yet. Staff are well trained and educated in customer service and southern charm. Management make me feel like their neighbor...not just a number! Cheers to Melanie and Harry...thanks for accommodating every request I had and helping me with reward questions and reservations. Outstanding experience.....
BestWestern Spartanburg, Owner at SureStay Plus by Best Western Spartanburg Southwest, responded to this review
Thank you for taking the time to take our survey.
"Car stolen"
Homeless ppl hanging around an nothing being said that's how my car got stolen I forgot an left keys in it the next day it was gone the manages harass if u a few dollars short all they worry about is money
BestWestern Spartanburg, Owner at SureStay Plus by Best Western Spartanburg Southwest, responded to this review
Thank you for taking the time to take our survey. We apologize for your vehicle being stolen with the keys in it.
"Third-World Hotel in Low Rent District"
Spending time in our room was the low point of our visit, and due to my choice of hotel's I am now a bit dismayed at what my daughter may think of me (she'll get over it), our hotel stay was a detriment to our visit--didn't add to our overall experience. I made the reservation over the phone and maybe if the agent had told me they were remodeling and the place was, well, I may have chosen another hotel. And someone should fix the elevator.
"Worst hotel I've been to"
Lipstick stains on the pillows, no door handle to the bathroom. Instead there was a tissue stuffed in the hole. Crumbs everywhere. Overall was a very bad stay. I understand they're doing construction but there's no reason a door handle couldn't have been installed. And if housekeeping missed the lipstick pillow and visible crumbs, I'd hate to know what else they're missing.
"Worst hotel ever"
I will never stay in sparta again omg this hotel u couldn't do anything it like being in jail holy hell i really would rathier get my money back over this omg never again this is far the wrost hotel ever
"MOC/MOCA SCRATCH"
Hotel is under renovation so the first floor where we stayed was not renovated the room had paint peeling off the ceiling in the bathroom, there wasn't a coffee pot in the room. We stayed in room 116 right across from the laundry and it sounded like 10,000 sneakers were being dried all night. I called the front desk and it didn't stop. The door jam in the bathroom was all rusted.
"Great stay"
It was just a short stay but the staff was outstanding and on top of everything. The room was clean and spacious. It definitely exceeded my expectations in every way and most of all it was super cheap! I would highly recommend stay here as I will stay again in the future.
BestWestern Spartanburg, Owner at SureStay Plus by Best Western Spartanburg Southwest, responded to this review
Thank you for stay with us and for the wonderful review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
"Will not stay here again"
We are Diamond Select members of BW and this was the worst one we have ever stayed at! Took almost 1 hour to check in with NO ONE ahead of us!! Room had a wet soap still in the shower. Pictures on website look much better than the room really is!
BestWestern Spartanburg, Owner at SureStay Plus by Best Western Spartanburg Southwest, responded to this review
Thank you for completing the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sincerely apologetic that you had to experience this. We are currently ongoing renovations and staff changes to better serve our guests. We hope that you visit again in the next couple of months, after we have all the right people in the right places, and all rooms renovated. Sincerely, Peter, GM
"Worst motel stay of my life!"
We were woke up by a spastic smoke alarm and then the roar of fire trucks all night long! 4 times from 1:30AM to 4:30AM! TV would not work unless rebooted every 30 min. No cold water in sink. Elevator broke. POOP ON SHEETS! Worse place I have ever been to.
BestWestern Spartanburg, Owner at SureStay Plus by Best Western Spartanburg Southwest, responded to this review
Dear Mr. Cantrell, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We are sorry fo the fire alarm going on all night, we have from the party responsible and are taking action. Because we value your business, we would like to provide you with a 10% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. We have plenty of changes coming from brand new rooms including beds, bathrooms, carpets, and bedding. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 8645954040. Sincerely, Peter, SureStay Plus 41108 GM SureStay Plus by Best Western Spartanburg Southwest
"Family trip"
Had a wonderful trip and wonderful hotel. Booking this hotel again when we go to Florida for Christmas and New Year Eve. Can't wait a beautiful area to stay and very nice people in the community. Makes you feel like your at home