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Vorteilscode

Best Western Hotel Smyrna Inn, Smyrna

4.0/5  - basé sur 227 notations.
190 Stadium Street, 19977-2813, Smyrna, United States - Karte ansehen
Best Western Smyrna Inn - Lobbyansicht Das Best Western Smyrna Inn ist ideal in Smyrna Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Willkommen im Best Western® Smyrna Inn!Dieses Hotel in Smyrna bietet komfortable Unterkünfte, günstige Preise und eine fantastische Lage in der Nähe von Dover Downs Rennbahn und Casino. Wohnen Sie in diesem Hotel in Smyrna, das auch bei Akademikern beliebt ist,in der Nähe von Delaware State College und Delaware State University. Die Hotels in der Nähe von Dover, DE, sind nicht weit entfernt vom Bombay Hook Wildlife Refuge und bekannt für freundlichen Service. NASCAR-Fans gehen gerne zu den Rennen, während Golfliebhaber vom Garrison Lake Golf Course und Maple Dale Country Club gar nicht genug bekommen können. Dank der Nähe zum Luftwaffenstützpunkt von Dover sind Militärangehörige regelmäßig zu Gast in dieser Anlage, die bekannt ist für ihre sorgfältig ausgewählte Ausstattung. Genießen Sie die neueste Ausstattung, einschließlich LCD-Fernseher und High-Speed-Internet (Wi-Fi), sowie ein kostenloses kontinentales Frühstück, das jeden Morgen serviert wird. Das hoteleigene Fitnessstudio, ein großer Swimmingpool (im Freien) sowie Mikrowelle und Kühlschrank in jedem Zimmer sorgen dafür, dass sich unsere Gäste wie zuhause fühlen. Das hauseigene Business Center und die Tagungsräumlichkeiten mit Platz für bis zu 75 Personen sind ideal für Geschäftsreisende mit Terminen bei Wal-Mart® Distribution Center und Mike's Famous Harley-Davidson®. Ob unsere Gäste für einen Geschäftstermin bei Food Lion oder Harris Manufacturing Company oder einfach einen Ausflug hier sind – die Hotels in Smyrna, DE machen ihren Aufenthalt zu einem unvergesslichen Erlebnis. Sie sind auf der Suche nach einem Hotel in der Nähe von Middletown, DE? In der Nähe von NASCAR Speedway, Stränden und Firefly Music Event in Dover bietet dieses Hotel in Smyrna alles, was das Herz begehrt. Mit derNähe zur Hauptstadt Delawares und zum Industriegebiet von Middletown ist die Lage unschlagbar. Zusätzlich sorgt freundliches Personal, das jeden Reisenden – ob für einen Wochenendausflug oder ein ganzes Semester in Smyrna – wie einen VIP behandelt, für einen noch angenehmeren Aufenthalt. Reservieren Sie noch heute Ihren nächsten Aufenthalt im Best Western® Smyrna Inn, wo Gastfreundschaft groß geschrieben wird! Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Smyrna Inn

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

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Gebildet aus de 227 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
77
Sehr gut
77
Befriedigend
29
Mangelhaft
31
Ungenügend
13
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
9
Alleinreisende Alleinreisende
20
Familie Familie
99
Geschäftlich Geschäftlich
18
Geschäfts-<br>reisende Geschäfts-
reisende
34
Geschäftsleute Geschäftsleute
20
Geschäftsreisende Geschäftsreisende
20
Paare Paare
54
Reisen mit Freunden Reisen mit Freunden
14
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"OK"

3
22/10/2018

Stayed here one night passing through the area. My Dad paid for our room. If not we probably would not have picked this hotel. It was clean and front desk was very accommodating. The place is in need of updating and the walls are paper thin (you can hear "everything" going on above and next door).

"Comfy Stay"

4
06/10/2018

Two nights while we visited nearby Bombay Hook NWR. Second floor room with king-size bed. Clean room and bathroom. Clean working air-conditioner. Relatively quiet room. Buffet breakfast varied. Hot scrambled eggs and sausage patties. Could make personal waffles via large maker. Various pastries, cereals, breads, and fresh fruit. Coffee and at least three kinds of cold juices. Plenty of parking. Across from parking lot was a Dunkin' Doanut and small shoping centre including an Italian Restaurant with excellent food. Would stay here again.

"Needs Some Updating"

2
03/10/2018

The mattresses and chairs in our room were basically shot. They need to be replaced. The sheets were very thin--they need replacing also. The room and bathroom were clean--that's good! The breakfast was so-so--nothing special. In fact, the danish and the cereal I picked were stale. The staff was cordial.

"Great value!"

5
02/09/2018

At a convenient location with many stores close by. A great value and the staff was very friendly. The rooms were well insulated - we didn't hear any noise and we were on the first floor near the lobby and breakfast area.

"Relaxing stay in Smyrna"

5
01/09/2018

We always stay at the Best Western Smyrna when traveling thru Delaware. The hotel is always very clean and very quiet. We love the staff here too - very friendly and go out of their way to be helpful.

"Very clean Moderate priced hotel 7-10 minutes easy ride to Dover Downs Great Staff !!"

4
15/08/2018

Last minute trip dictated us to use this hotel in Smyrna Delaware We were accommodated immediately as we walk through the door by a gentleman by the name of Arpin This individual epitomizes the word excellence and customer service The hire was absolutely clean from lobby up to the room and the bed very comfortable I gave it 4 stars since it lack in certain areas such as not enough towels, soaps, shampoos, conditioner etc These items were available too sparingly We understand the cost involved however with barley enough of these items and towels it was a little bit of a pain , especially when a person with long hair like my wife uses 2 of the 2 towels Other than that you can't beat the weekend price the close proximity and direct route to the casino and the great location and staff!! This is a must visit and stay if you are going to visit and stay for he casino!!

"Clean Room"

4
31/07/2018

enjoyed my stay, staff was very friendly. Room was very clean, enjoyed the pool and the breakfast was tasty.Great location near the shopping center. Spent my time at the Dover mall and the rehobeth beach

"Didn't like it."

2
25/07/2018

Stayed here for business during the week. I thought the place was a little run down. My room smelled of very heavy room deodorizer. The towels were almost translucent. The shower curtain had so many holes in it as did the floor mat. The bathroom wall looked like it was patched and it was peeling from the humidity. Would stay in the next town for my next visit.

BestWesternHotels, Corporate at Best Western Smyrna Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Above and beyond customer service."

5
08/07/2018

My family stayed a night in this Best Western Inn on a long car trip back from visiting New England. The rooms were very clean, all the amenities were excellent, and both my wife and I remarked on how comfortable the beds were. We dont even recall trying to fall asleep, we just woke up the next day. Breakfast was full of variety and had something for everyone in the family to enjoy. Above all else, after leaving and heading south towards Norfolk, I realized approximately 4 hours into our trip that I had left my wallet in the room. I called and asked for help. They promptly recovered my wallet and immediately brought it to the post office to be delivered expeditiously. My mistake was only a 2 day inconvenience thanks to their EXCELLENT customer service and appreciation. If I ever find myself needing a place to stay on a trip like this again, I will go out of my way to stay at the Best Western Inn in Smyrna, DE.

"Nice, Clean"

5
03/07/2018

We stopped here with no reservation and the clerk was able to set us up in a nice room overlooking the pool. The pool is small but when it's 100 degrees it does the trick. The room we stayed in had two double beds. There was a refrigerator and microwave and a coffee pot. The refrigerator was cold and the freezer worked. The bathroom was nice and spacious. The shower was hot and had good water pressure. The hotel sits close to a grocery store and the dollar store. Next-door is a mini strip mall with several food options. There's also a gas station nearby. It is easy on easy off the main traveling route. Hotel staff was polite. The hotel provides a breakfast of scrambled eggs, sausage, waffles, fresh fruit, cereal, milk, juice, and coffee ??

"Comfortable room, questionable security"

3
21/06/2018

No smoking hotel, room very comfortable. Location not great--in a strip mall parking lot on Rt 13, adjacent to Rt. 1 hwy. Free breakfast is ok. Hard-boiled eggs and sausage patties, plus the typical continental breakfast plus a waffle maker. Cost is low--$50-$80 less per night than Dover hotels. But Security is concerning--One night we came in at about 10:00 pm through a side door and were surprised to find it unlocked. We went to the front desk to notify them that the side door was open and were told that the exterior doors are left open until 12:00 am. (Why would the hotel do that?) the next day we figured out what was going on--the key card door locks to the exterior doors to the hotel and the door to the fitness room and exterior pool don't work. In fact the door to the pool is taped open. Anyone can walk into this hotel through a side door whether they are a guest or not.

"Horrendous customer service"

1
13/06/2018

A canceled flight led me to not being able to arrive in time to check in for the first night of my 3-night stay. I called ahead to let the hotel know, and they said, “Nothing. Just show up and check in tomorrow.” When I arrived, the hotel told me I had been billed as a no-show and that my money would not be refunded. It was late, and I was in town for business, so I had to stay somewhere. I re-booked, paying an additional $275 or so. The next day, despite the payment showing up on my credit card statement, the hotel told me they had not received payment, locked me out of my room, and wanted to barge me for the stay AGAIN. Throughout this incredibly frustrating process, the staff was hostile and defensive, making no effort to provide any kind of customer service or act in a way that indicated an interest in my position as a guest in their hotel. Ultimately, my company elected to pay directly for the room to avoid my having to pay for it a THIRD time. Though it will make future commutes longer, I won't be staying at this hotel again.

"Far from the cleanest hotel"

2
04/06/2018

stayed twice in recent months because of the need to be in Smyrna. First room had no heat changed rooms 2nd room the inside of toilet had black mold. 2nd visit June 2, bedspread had small tears. room didn't feel clean. Eating breakfast in the morning at about 8am they were wet mopping the floor near the front door, desk, elevator and near eating area. A accident waiting to happen, When I mentioned it to front desk I didn't think they care. If I need to visit Smyrna worth extra miles to stay in Dover. . Ruth S .

"Good stay"

4
08/05/2018

If in the area and need a place this is great. There is a grocery store across from.it, as well as close to dover for eating but there are some fine places in smrna. Pats Pizza and grill was excellent as well as having vrgan/vegaterian salad options.

"Recommended Excellent Hotel"

5
05/05/2018

My wife and I stayed here for one week. Once we arrived the staff was very friendly. The front desk showed us a map and point of interests. The rooms are very clean and spacious with a beautiful view. Whole hotel smells very fresh. This property is in walking distance to restaurants and shopping centers very convenient. The breakfast is amazing never have been to a hotel with a full breakfast buffet bar! I will be back!

"nasty dirty place unfriendly people"

1
27/03/2018

stayed one night first room dirty blood / feces on the tollet seat moved to another room asked for awake up call had to wake up the desk clerk to get a recite called corp office to file a complaint a week later called corp office on a follow up was told that the manager had contacted me about the complaint STILL WATING good luck staying at a dump

"Very Disapointing Best Western"

2
13/03/2018

I am a Best Western Platinum Rewards member. As such I stay at many different BWs both basic and Plus. As other location throughout the country can tell you, I am not a picky person, but this location needs help. First they need to learn to be more professional. I consider it a common courtesy to stand up to greet the customer, unless of course they have a disability...which didn't seem to be the case here. Although I could be wrong. They also need to learn how to properly greet rewards members and offer them either a gift or points as appropriate, not make them ask. They should also take the time to explain checkout procedures and not expect the customer to read instructions off a card they posted on the counter. And don't call people and say "I would like my iron back" ESPECIALLY since you have no clue if there even was one in the room. Why would I want to steal an old used iron even if there was one? Broken /falling apart furniture in the room should be repaired or replaced BEFORE they use it. A better breakfast offering would have been nice. Sausage and boiled eggs plus the usual waffles and cereal, about as basic as one could get at any hotel. I will not be staying here again and do not recommend This BW. There better Best Westerns in the area. maybe this place needs an "Undercover Boss" visit. On a positive note the mature lady who was taking care of the floors as we were checking out the breakfast and preparing to leave was very cordial and friendly. As a matter of fact she was the only one who said "good morning" and with a nice smile.

"Pleasant Stay"

5
28/02/2018

Stayed two nights while visiting nearby Bombay Hook WNR. Hotel staff were some of the friendliest and helpful we have experienced during US travels. Plenty of parking, clean lobby and dining area, prompt service during check in/out. Our second floor room was spacious and clean. Was very quiet (though hotel occupancy seemed light). Bathroom was also clean. Variety of foods at the breakfast area. Recalled sausage and scrambled eggs, fruits, juices, coffee/tea, cold cereal, various pastries, toast, and waffles to-be-made. Dining area was very clean. Maybe a 10-15 minute drive to Bombay Hook WNR. Ninos Pizza and Pasta eatery next door as well as a grocery store. Would certainly consider staying at this Best Western again.

"Cleanliness"

2
10/02/2018

Only stayed for two days. The staff was very friendly. Only suggestion I have is, they need to work on cleaning better. First day there, I noticed a lot of dirt and hair. Location is nice to local stores and coffee shops

BestWesternHotels, Corporate at Best Western Smyrna Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"specialk"

3
02/01/2018

The rooms need to be cleaned better. Carpet and bathroom needs attention. Otherwise great location. Price is reasonable but breakfast needs attention. Not a great selection. Staff was helpful and they recognized that we had stayed at this hotel before.

"Frequent Guest"

5
06/12/2017

Whenever I'm in the area I try to stay here. It is quiet and clean with pleasant and helpful staff. There is a restaurant, grocery store and Dollar Tree within walking distance as well as a Dunkin' Donuts.

"I'd give it two and a half if possible"

2
08/11/2017

We stayed here passing through after visiting Bombay Hook. My friend booked us in, in advance, as this was the closest hotel and cheap. The price dictated it wouldn't be a high end place to stay. It's cheap and cheerful but there are several things that let out stay down. 1) Room on the second floor was noisy from internal sounds. People walking around on the 3rd floor being the main culprit, but other guests close to our room on our floor too. 2) The towel in the bathroom had a yellow stain on it. 3) The toilet had a ‘lot' of yellow staines in it. 4) The top cover of my bed had a lot of staines on it. Don't get me wrong, I can do cheap and cheerful but when you get staines on things it doesn't fill you with confidence that the room is cleaned efficiently. The rest looked ok but I didn't dare examine too close preferring to take the ‘ignorance is bliss' route.

BestWesternHotels, Corporate at Best Western Smyrna Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"th saty in last 4 months"

5
03/11/2017

I am moving to Delaware. Had to go down to deal with home builder. Have stayed at Best Western each time. Clean Quiet great breakfast .Had problem with a/c not working.Came right up and fixed it in 5 minutes

"No Service Dog"

1
29/10/2017

I am a disabled veteran. The staff would not let my service dog in the hotel. We needed a place to stay for a couple of weeks while my new place was getting ready. We were moving and I could not get to the certificate for my dog. I now know that what they did is illegal.

"Undiscovered Gem"

5
24/10/2017

We were on a road trip with a rental car, and wanted an affordable motel out of town so we could begin our next day's driving without worrying about city traffic. This motel was perfect: very comfortable beds, clean carpeting, freshly painted corridors, very nice breakfast, friendly staff, loads of free parking. In fact, there was so much available parking we got the impression there were very few guests, which is a shame because the value at this motel is so good. Also, Smyrna turned out to have a lot more (e.g., restaurants, shopping) than we expected.

"Excellent hotel"

5
10/10/2017

The Best Western Hotel was a plus for us because in was centrally located for the places we had to go. We will very much consider staying at the Best Western again when we come back to Smyrna Delaware.

"Nice night stay"

4
08/10/2017

We booked this hotel online about an hour before we checked in to break up our 9 hour car trip. Very quick check in, pleasant front staff. The hotel is very clean, room just big enough for our family of 4. Ac worked well, beds weren't the greatest but for 1 night they were fine. Bathroom was large and clean. Very quiet stay. Breakfast was warm and plenty of choices. Even the coffee was surprisingly good. Very easy in and off the highway. Not too far was a decent basic diner with fast service. Would stay again without hesitation.

"Basic, Reliable Room, but lousy breakfast"

3
07/10/2017

One of the worst continental breakfasts I have encountered at a Best Western. Cold eggs, stale pastry & muffins, no skim milk, limited fruit selection (only apples and bananas and the bananas were old.)

"Met all my needs"

4
06/10/2017

Check in was very easy. The hotel wasn't extremely busy so I was given a choice of what floor I preferred, Room was clean and breakfast was all I needed. In room wi-fi was slow and almost would connect but I was able to find a better connection on the counter in the bathroom. Staff was very nice and the location was perfect for what I needed. I'd stay here again and would recommend this hotel to any one.

"Good Location"

3
03/10/2017

Nice property, nothing fancy. Location is good, close to everything in the area. Rooms are clean, parking is good, and many restaurants nearby, super wide hallways. Would stay here again when in the area.

"Very nice and quiet hotel. However, it's very easy to miss and wind up on the highway."

4
28/09/2017

This hotel s a great little find. It is three stories high and is very clean. While the amenities leave much to be desired (old-fashioned soaps and shampoo), the rooms are well-appointed and spacious. It was also surprisingly quiet. The complimentary breakfast was very nice and well-stocked. The woman who was supervising the area kept it clean and efficient and made sure no one was wanting for anything. Very impressive! Two caveats: a.) If you make your reservation online and request a specific type of room, call the hotel itself to confirm your request. When I checked in I had in writing my room request from my online booking but the gentleman at the desk said they never see those requests. So call to confirm.. b.) It is VERY easy to miss this hotel, as it is in a small shopping center and there is no obvious signage leading to the entrance. It is very easy to wind up on US 1. Drive slowly and enter as though you were entering the shopping center.

"Great Surprise"

5
25/09/2017

I just happened to see the hotel passing by and did not have a reservation. The gentlemen at the front desk was the best! Very helpful and courteous, he went out of his way to accommodate us and find a room. The rooms were spacious, very fresh and clean. All of the staff were very professional. The breakfast was average. Our stay was so comfortable we made a reservation for October!

"Good stay"

4
10/09/2017

Got a king suite and it was very nice, with a separate room with an additional tv. In front of a supermarket. Nice comfortable bed and clean. Top floor quiet room Normal ok breakfast. Helpful reception

"RECOMMENDED"

4
06/09/2017

Location was convenient to the area we were visiting. Clean room, decent bed. I didn't have breakfast but my wife said it was very good. To my recollection, this is my first time using Best Western. I would consider Best Western again for future trips.

"Clean and quiet"

5
03/09/2017

clean comfortable room ,great free breakfast good location,nice staff,fair price.have stayed 3 times in the last few months.having a home built in the area and this is the only place I will stay when I come down

"Great choice"

5
31/08/2017

We stay here two separate times a year when bringing our daughter to and from college. The staff is always friendly and polite. We have never had a problem on our many visits here. Would recommend this to anyone needing a hotel in the area

"Great stay and close to things I was doing"

4
21/08/2017

The room was big and as was the bed. Was a great stay. I stayed 13 days. The staff was very helpful. My room had a smoker smell every day even after being sprayed , The more I thing about the smoke, it could have came fro people smoking out side of the building I believe it was being pulled into our room by our air conditor. The air was not fresh , I would open my door and my headache went away. The hotel was good for us. I had three rooms, one for us and 2 for our kids. We were in Delaware for our family reunion. I lost rewards point for the 2 rooms my kids stayed in. When I tried to get those 2 room for 13 nights, there was one day that the hotel said they were full, so I tried Travelocity and they got the 2 rooms for me, but I lost my Best Western Rewards point because I used a third party for the 2 rooms total 26 nights.. I looking for rewards point call the hotel system, not a third party

"Closest best value hotel to Bombay Hook"

4
20/08/2017

I needed an affordable place to stay near Bombay Hook for a birding weekend. This was the ticket once again. Not a big place, not the fanciest, but I would return to this. The price did go up some since the last time I stayed, but it was still cheaper than others around. I didn't take advantage of the breakfast as I was out and about before it started, but checkin and checkout was quick and easy, parking was fine, all things about the room was clean. Having the Dunkin Donuts in front of it made it nice for early morning departures.

"Decent value, pleasant stay. Nice breakfast, Young man at front desk is greatest asset. There were a few issues."

4
13/08/2017

This was a decent place to stay, and quite clean when the cleaning staff remembers to do your room. The breakfast has been the same each time I've been there, but it's tastey and the breakfast staff pleasant: Breakfast was sausage patties, eggs, juice, toast, yougart, cereal, danish, coffee,With that said, there were a few inconveniences. This was my second stay, and during both stays there was one day that the cleaning staff forgot to clean our room completely. This was promptly taken care of when we asked at the front desk, but was inconvenient. The hair dryer had black marks around the vent, and the clock alarm did not work. The air conditioner had a very loud vibration when it ran. Drug store, Grocery store, Dunkin Doughnuts very close if you need anything. Smyrna Diner is just down the street and an excellent place to eat.

"Wish I had stayed somewhere else"

1
10/08/2017

Hotel room had odor. Woke up with swollen eyes. someone previously had either smoked in the room or had a pet, both of which are allegedly prohibited at this hotel. Staff was indifferent, breakfast was mediocre.

"Great value"

5
08/08/2017

Clean, comfortable. Close to many area sites we wanted to see. Will stay again next trip to DE. Clerk checking in was helpful with my Reward"s problem. Breakfast personnel were friendly and answered questions.

"Great stay"

5
01/08/2017

I enjoy this stay after a long week on the road. I had just made a delivery and didn't have load, so i call to see if they had any rooms.The guy that answer was proffesional and nice and made my reservation. I enjoy how nice and well kept everything was (1st impression says it all). i will definitely stay here again, next time more days..

"clean reasonable place to stay"

4
29/07/2017

The hotel was reasonably priced,clean with a nice breakfast. The only problem I had was a noisy family above me. The noise ceased about 11pm. This was not the motels fault and I did not complain. Otherwise everything was fine wsb

"Nice hotel - nothing fancy, just the basics done very well"

5
27/07/2017

We stayed at this hotel in the middle of a 9 day, 3,000 road trip. We chose it, primarily, for the laundry facilities. We were running out of clean laundry and this facility does have a washer and a dryer. Of all of the hotels we stayed in during this trip, this was the one we spent the most time in the actual hotel since we stopped early (for us) to do some laundry. Normally we showed up at 10:00 or so and collapsed into bed, but we stopped here about 4:30. The room in this hotel was wider than most of them we stayed in. The hallway was especially wide - which sounds like a weird point to make but some hotels have very narrow, cramped halls. This hotel was very bright and spacious. We took advantage of the location of the hotel to walk over to a grocery store across the street and get some more soft drinks for the rest of our trip. We also walked back across the same parking lot to eat at a local Italian restaurant/pizza place that my family enjoyed. It was a real pleasure to not have to get back in the car that evening. The small breakfast buffet that morning was good. It is one of the reasons we choose Best Western when we travel.

"great hotel"

5
24/07/2017

The best customer service and very clean great atmosphere. We will always use when we are here. The decor is great and the room is always clean. This hotel is close to nice restaurants and close to shopping malls

"Decent choice in the area"

4
14/07/2017

This Best Western is fine. I have stayed in some better and some worse. The area around it doesn't have much to offer. The room was clean and decently sized. Walls are a bit thin and we could hear our neighbors. Breakfast was decent - about the usual.

"I love best western"

5
13/07/2017

I really enjoyed my stay. The staff was amazing as well as the breafast. I slept comfortable and felt very safe . I glad to be a rewards member. Only issue I had is that the toilet was a little dirty but that's a little issue. Overall I love it.

"Not my best experience"

2
10/07/2017

The carpets were dirty - stones and dirt under the desk. The shower curtain was moldy. There was pubic hair on the rim of the tub near the wall. There was an open, used packet of coffee on the shelf near the coffee maker. Address information on the website and the emailed confirmation was insufficient to easily find the hotel and street signage was non existent. The bed, at least, was comfortable.

BestWesternHotels, Corporate at Best Western Smyrna Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"No smoking hotel smelled of smoke"

5
09/07/2017

Difficult to find. Great place to stay. No pets or smoking allowed. However, this last visit reeked of cigarette smoke at a side entrance and in my bathroom. The elevator would not budge because apparently the door did not close properly. The front desk seemed unconcerned about both issues. The breakfast was varied; something for everyone. Eggs and sausage were bland. There was yogurt, waffles, cereal, etc. Orange juice tasted good which was unusual. Have stayed in the past and will probably do so again.

"Great stay and staff!"

5
03/07/2017

Staff was pleasant, room clean, and convenient location; near Food Lion, Dollar General, Dunkin Donuts and other stores(walking distance). The hotel has a pool and a fitness center, but did not get a chance to use.

"Nice hotel. Pretty decent"

3
26/06/2017

The hotel was pretty decent. I woke up too late so I didn't get to experience the breakfast. However, from working at a hotel, there were a few things that did bother me. I wasn't notified of the amneties that are offered in the hotel such as the outdoor pool and the laundry room. This should have occurred during check in. Also the housekeeper never even cleaned my room during my stay as well. When he came the first time, he knocked uncontrollably on my door. I told him to come back later. When I came back from th wedding I was attending, my room was still the same way it was. The beds were really comfortable though and it was very peaceful. Overall, it was a decent stay.

"Recent Stay"

2
26/06/2017

The hotel needs serious upgrades. TVs are out dated and light on night stand did not work had to replace it. Tub did not look clean and towels and wash clothes were old. Hotel room was clean overall but would not stay again. Disappointed in B/W.

"Clean good breakfast"

4
25/06/2017

Had top floor(3rd) best place to be.breakfast was good scramble eggs,toast ,English muffins,fruit ,yogurt.\\, cerea l.Air conditioners left off til someone stays in room.Takes about 6 hours to cool off if hot day

"Very Comfortable Hotel with Excellent Service"

4
22/06/2017

I had checked in early morning for the weekend for a lacrosse tournament. The reception was quick and easy and the receptionist Arpin was polite and professional. He was very handsome and helpful. The breakfast was magnificent. Our stay was was excellent.

"Very Nice!"

4
21/06/2017

We have been going to Smyrna for many, many years. Up until last week, we always stayed with family. This time, we choose to "hotel" it. The Best Western was handy, so we picked it. It is close to my favorite cheese steak restaurant (across the parking lot). We were pleasantly surprised! The room was large, the mattress firm, the HVAC worked well (it was 98 degrees). We will return, when it's not NASCAR or FireFly weekend.

"Hospitality and room were excellent."

5
11/06/2017

Very pleased with check-in and check-out. Very comfortable bed. Breakfast was very good. Especially enjoyed the waffle with strawberries and whipped cream. Wish it was closer to Route 13, town roads are a chore.

"My stay"

4
06/06/2017

My stay at this hotel was excellent. Many props for the gentleman who checked me in upon arrival as I did have some challenges to overcome. The hotel and staff were very accommodating and I would stay at this location again if my travels demanded a stay in this part of the country.

"Good And Bad"

3
06/06/2017

This hotel has some advantages and some disadvantages. Advantages: location if you don't have transportation. Sports Bar, pizza restaurant and grocery store in the same parking lot. Super wide hallways. Disadvantages: SUPER disappointed that they won't honor your Best Western Rewards card, if you book through Expedia, or any other. Super disappointed that they won't give you a receipt upon checkout, for the same reason. And finally, disappointed that breakfast doesn't start earlier. When you have construction crews (which this hotel seems to have quite a few of) and business travelers, their mornings are "usually" going to start BEFORE a 6:30-7:00am breakfast time. Never got the chance to try it, due to early mornings.....couldn't even get coffee at 6:15am.....disappointed.

"Nice stay, clean and modern."

4
05/06/2017

Had a very good stay, check in was quick and the room was ready. Breakfast was free, your basic scrambled eggs, cerial yogurt etc. The hotel was close to the main highway and restaurants which is good when you are just travelling through. Staff was very friendly and helpful. I rated a 4 star 's 5 as the price was a had expensive even with a military discount. Overall a great stay though.

"Nice stay!"

5
22/05/2017

This hotel is located only 10 to 15 minutes from Bombay Hook National Wildlife Refuge, which was our destination. The room was large, clean, and the beds were comfortable. Nice lobby with one of the largest breakfast rooms I have experienced, as most have limited seating and guests bumping into each other. That was not the case here. The breakfast was a nice selection of cereal, along with scrambled eggs and a waffle maker that makes big thick waffles and includes toppings; even whipped cream! There is a Food Lion, pizza place and sports bar within walking distance. Pool wasn't open yet, but looked nice. This will definitely my go-to hotel when I return to Bombay Hook.

"The front desk staff went out of his way to help us. The breakfast was decent and well presented. Location is excellent."

5
28/04/2017

Great staff and service. Clean hotel. With an easy distance of many good restaurants. The front desk staff went out of his way to help us. The breakfast was decent and well presented. Location is excellent.

"WEEKEND VISIT WITH RELATIVES"

2
28/04/2017

Not a real clean room. Bathroom definitely needs attention and better house keeping of the whole room.Will look for a different hotel when we go back as there are many more for the same money. I would not recommend this to anyone unless they do a lot of repairs and housekeeping up grages

BestWesternHotels, Corporate at Best Western Smyrna Inn, responded to this review
We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

"Excellent hotel for this area"

5
13/04/2017

Everything about the hotel is top notch. clean and very efficient locaton is right of main highway and near lots of stores and restaurants rooms are quite and breakfast buffet is excellent Have stayed here several times will visiting Bombay Hook NWR

"NIce and just 10 miles from Dover"

4
09/04/2017

Located right next to 1. Easy to get to and get back on the road.. It is just 10 miles from Dover, so you can stay here and not have to pay the prices in Dover. It is a little out dated but the rooms are quite. The free breakfast is limited but it is acceptable.

"Excellent"

5
03/04/2017

We went to Bombay Hook National Wildlife Refuge in order to photograph the birds. This Best Western a Hotel is a short drive from there. The location is ideal, with many places nearby to eat or shop. We were very pleased with the service, amenities, room comfort and cleanliness, and especially the breakfast - love the waffle maker, delicious batter and nice selection of toppings.

"Excellent service"

5
13/03/2017

Should extend the breakfast service, not having to get up early to have breakfast when we go on vacation. Having evening snack service They have very good service and customer care is excent and friendly

"Ok hotel"

2
13/02/2017

First of all I was placed in the room closest to the lobby which was noisy. I would think this room would be held for people checking in later and I asked for another room but they said they were full. I asked the next morning to be moved to the top floor due to the elephants above us the previous night. They called and assured me that we would be moved to the third floor and when we returned I asked for the room and it wasn't ready at 5:30pm so I said I'd stop by when we returned later so at 11:30pm I got keys for a room on the SECOND floor not the third as I was told so they lose points for not following through.

"Best Western Smyrna"

4
04/02/2017

This location has acceptable amenities. There is a Nice breakfast spread for the type of facility. The staff enjoyable staff and very helpful. Lots of local restaurants that deliver. There is also ample parking on site.

"Bit by a bed bug!"

1
25/11/2016

Out of towers Please beware this hotel has a bed bug problem! We checked in got bit and checked out. Bed bug was crawling on the walls! Will never stay here again. I requested a refund n it was granted.

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
I apologies for that issue, but it was not happened before with us, we did the treatment and as well inspect the room before check in our guest. but I agree , the inspection guy missed. and you had issue, but for our guest safety and stay with confident we inspect the each and every room as well public area by trained and approved K9 Dog, which is full trained and certified by the state. and great news is that we he did not found anything, rest of the hotel as well guest room. once again i apologies and in future you can stay with us with full safety.

"Convenient Hotel To Travelers"

3
16/11/2016

This hotel is located at the exit 114 directly off of Delaware Route 1 in Smyrna, Delaware. Although it resides between Route 1 and 13 it is Quiet & Clean. It offers free WiFi and the rooms are quite comfortable. Cable TV Reception in the room. They offer a full breakfast (included in the room rate). Menu includes: Scrambled eggs, sausage, waffles with toppings. Danish, Muffins. Orange Juice, coffee, etc. There is also a Diner about 2 blocks away and a Pizza Shop around a block away.

"Good stay!"

5
06/11/2016

Nice room and clean facility. The breakfast was good and the staff was nice. Easy in and easy out from the front desk. We were only there for one night so that is all we have to base our opinion on. Motel was a little tricky to get into from the highway but no worries. Enjoy your stay.

"Beb Bugs and mice turds in the made bed"

1
01/11/2016

Was booked for 9/29/16 and 9/30/16. Check in was fine except noisy party across the hall. Wife was in the shower, I pulled back the bed covers to find multiple mice turds. I live in the woods so I understand the little critters do get in from time to time. Then when I switched out the pillows, they had extras on a shelf above the fridge, I found bugs on the pillows. Bed bugs, as we looked them up on the net real quick. We checked more and the room was infested. We immediately packed up and went down stairs for a refund. Desk girl was ok but the owner she called to report the bugs and refund was terrible. Refused to acknowledge to incident and write a report in case we brought them back into our home. Not to mention, we had to find another hotel at 1 in the morning. Mice turds and bed bugs!! Will never go back and will take legal action if I find them in my home.

"Clean and Quiet "

4
17/10/2016

This my third time staying Smyrna Best Western. The hotel is clean, comfortable, quiet and reasonably priced. The staff is friendly and helpful. I can't comment regarding the breakfast because I'm on the road before they start serving it.

"Great"

5
15/10/2016

Stayed for 1 night, last night. The room was clean, spacious, and comfortable. Check in was quick and easy. Staff was extremely friendly. I do agree with a previous reviewer that the entrance was a little confusing but it didn't impact my stay. Would definitely stay again if I'm in the area.

"Extremely clean, very pleasant stay, entrance awkward"

4
09/10/2016

Room was very clean and quiet with nice linens, & thick towels. In-room microwave/frig/coffeemaker convenient. Continental breakfast selection great, but very firm about breakfast being over at 9:30 a.m. Entrance difficult to find, google maps says turn on Pharmacy Drive, but actually turn at the Rite Aid Pharmacy and then turn left on Stadium Street. 75% of staff extremely pleasant and helpful, one young lady was not.

"Not as good as it used to be"

2
08/09/2016

We stayed at this BW numerous times in the past few years. We loved the location. Quiet and away from busy Dover. Probably the closest hotel to get you to Bombay Hook NWR. Also very convenient to shopping and gas. Food Lion, Dunkin Donut, Chinese takeout, etc. Plus, local gem Helen's Saguage House is nearby. The Smyrna Diner was nice. Over the years though, the service, cleaniness and quality has declined. I hope it gets better, so it doesn't lose regulars like us.

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
Thank you for your feedback to our hotel about some pros and cons for your stay. I apologize for you were not much happy during your last stay with us. can you please share some more details about what you dislike during your stay to [email protected], so we can take action to solve.

"Nice Hotel"

4
08/09/2016

This was our second time staying at this location. It is a very nice hotel and the staff is wonderful! Our only issue was that our bathroom had a sour smell upon checking in. It turned out to be the shower curtain and that was changed immediately. Breakfast is good, with eggs and sausage in addition to the waffles, etc. However, they need to get decaffeinated black tea and Splenda. The location is great for visiting Bombay Hook National Wildlife Refuge.

"Great inn. Not much to do in Smyrna"

5
17/08/2016

So the best western itself was great. Very clean and updated. Pool is very nice. Service was great. We only stayed there on our way to ocean city. There really is nothing much to do in Smyrna. But the best western is awesome episode definitely stay again.

"Old Reliable"

4
08/08/2016

An annual stop on my way from VA to CT on a summer Sunday, this mid-way location that offers a clean, reliable hotel with excellent value! The management is very friendly, the rooms are clean and comfortable, the free breakfast is tasty, and the experience very good.

"a bit hard to find, but well worth the trouble"

4
02/08/2016

We were coming home from the beaches in OC, MD and had taken a detour and spent time with friends and decided we needed to stop before driving home in the dark. This hotel had the king bed we wanted, but after getting into the room, we discovered the smoke detector chirping. They did not have another king room, but gave us a queen with 2 beds just down the hall. The front desk clerk even tried to find a ladder to change the batteries! This has got to be one of the quietest hotels I have ever stayed in! My only real complaint was that the AC filters were filthy! I have asthma, so I usually check them in every hotel we stay in and wash them if necessary. Breakfast was your typical waffles, eggs and sausage and the best coffee I have had in awhile. If we pass this way again, we will be sure to stay!

"No signage makes for crazy times"

2
24/07/2016

Let me begin by noting that there is only one game in town in Smyrna, Delaware, The motel itself is nestled inside of a shopping mall, and the ONLY signage available is a street that is really the entrance to a highway!!! Otherwise one needs to know that the correct turn is into the shopping mall. At night, when I arrived, and called for precise directions cause my WAYZ was flummoxed, the young man at the desk had NO idea how to help me. I was on the highway that he kept telling me to find, but was unable to give me any indication as to how to find them, I came in at 10 PM pretty tired to find that: the ice machines were out of order, that the fitted sheet on the mattress did not have a large enough overage to stay put.....the place was totally mediocre but passable had I not become so grumpy in the efforts to find the place

"Staying for fun"

5
19/07/2016

This Best Western has every thing, shopping center, Casino, Beashes are just down the road, the rooms are nice and clean, the pool is all in closed out side, and the employees are very nice. the price to stay is low

"A very pleasant surprise!"

5
27/06/2016

Awesome hotel with great customer service--especially the young man at the front desk. Rooms are clean (could have used a few extra towels, though) and the hallways are so wide and bright, unlike most hotels I've stayed! Very great stay and the express check out made my experience that much more convenient!

"In need of new Management"

1
19/06/2016

This hotel has poor guest experience. The bathroom was dirty, urine in the toilet. The coffee maker had molded coffee in it. The room was layered with dust, even all the pillows. The front desk staff had a very bad attitude indicating asking for a new room would have meant waiting for hours. this was a bad experience, they need a manager who knows how to run a hotel.

"will not return"

1
05/06/2016

We stayed here last weekend 5/27/16 and 5/28/16 for daughter's graduation. After driving all night from Boston, we did arrive much earlier than expected. We had spoken to someone the evening before that said they would be happy to accommodate us with an early check in if possible. We called upon arriving that morning, and the day clerk told us check in was "3PM". We explained we had spoken to someone the evening before and her response was, "well they don't understand how the day shift works." We had relatives staying at the hotel so stopped by to visit them around lunch time. Besides their car, the parking lot was empty and the hotel appeared vacant. About 1:30PM we checked in with the clerk in person, who was short tempered and rude. She said our room was still not ready and we could not check in until 3PM. At 3PM the housekeeper was finishing his duties in the room we were assigned to. Again, there was not another guest in site at this place. The next day around 1:00PM we went back to our room to rest and freshen up between events that day; but were disturbed by a yelling match in the hallway outside of our room between the same day clerk and another guest. Our room was clean, and the breakfast was as described. Although our daughter will now be going to college here and we will be frequenting the area, we will not return here. Look elsewhere if you are looking for your stay to be pleasant, accommodating, and hospitable.

""Nice room, great breakfast""

4
04/06/2016

Monday night, friendly clerk gave us choice of floors-not many guests in hotel. Didnt see any coffee service near desk-not a plus. Room was very clean & bathroom spacious, coffee pot/pods avail. Air worked GREAT! Heat lamp in bath. Continental breakfast, fresh, stocked; GREAT coffee. Clerk (Kena) kept the area spotless! Tuesday night w/no notice, repairs done to heaters=COLD SHOWERS. Desk clerk on duty seemed unaffected by our unhappiness- We were not impressed with his demeanor. There is a small plaza in back of hotel, we tried Nino's Pizza Monday & went back Tuesday. Service was decent, food was super. Dont be afraid to try it; the plaza llooks abit dingy overall but you will be surprised to see how bright and airy Nino's is. Great old time music from the 40'-50's; crooners like Frank Sinatra, Dean Martin. Loved it. Would use this hotel again if in the area as long as HOT shower was available :)

"Best Western"

5
02/06/2016

Overall the experience was pleasant. The room was nice and well stocked and clean when we returned at the end of the day. However, breakfast was the same every day. Gets a little boring, but then you also know what to expect.

"Decent hotel"

3
30/05/2016

This hotel is an average place to stay. The rates are reasonable. The rooms are fairly clean. The breakfast was ok, not great but gets you a quick bite to eat before you begin your day. The ice machines - one was broken, the other had dirty ice so use at your own risk! The staff was friendly for the most part. The exercise room could use a little attention. The equipment appears to be in need of some maintenance but I was able to get a decent workout in during my stay. If you stay here, request a room away from the elevator because there is a lot of noise from people coming & going.

"The best hotel to stay"

5
10/05/2016

Again, it was a pleasure staying at your facility, and I would forever keep the Best Western in mind. the atmosphere was very clean and pleasant. Comfortable beds, very clean bathrooms and the Staff was out of this world.

"Average Hotel"

3
26/04/2016

Hotel Service was ok for the price. It would have been nicer if they had more options on the breakfast menu and indoor pool especially during spring break because its not so hot outside for outdoor pool. Clean and good customer service.

"OK for What it Is"

3
23/04/2016

I was traveling from Vermont to Hampton Roads, VA and needed a place to stop for the night. The front desk person was very pleasant and helpful. Room was clean, TV worked fine. Only problem was there was no hot water when I went to take a shower in the morning and I didn't want to spend time waiting for some as I wanted to get on the road. B'fast was what you would expect. There are some very nice areas for wildlife viewing nearby and plenty of places to eat and other amenities in the area right next door.

"Surprised"

4
23/04/2016

I say surprised because at the rates they charge I expect to see a run down place. This is the third or fourth time we have stayed here. We use it as a way point on our trips north. The building and rooms have always been spotless. Bed was comfortable and room was quiet. My only complaint is the towels. Well beyond their life expectancy.

"what does this mean"

5
05/04/2016

this hotel was very clean the beds were comfortable we enjoyed the breakfast items very much. we would stay here at this particular hotel again we travel rte.13 on our way up north ,at once a year, and we think this hotel is particularly clean and to our liking.

"Good place to stay in Smyrna"

4
26/03/2016

The Best Western in Smyrna is clean and reasonably priced. The beds are comfy and the staff is professional and on task. I do find getting to the hotel a little tricky. Even though you can see it from the road (RT 13), one has to weave through a strip mall parking lot and then around to the "back" of the hotel which is actually the front and reception., Do not attempt to enter the hotel from the RT 1 Toll Road access road even though it looks possible (it is not). Once I made that mistake and had to drive a very long way on the Toll Road before I could get off - my wife is still unhappy with me over that mistake!

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
Dear Richard, We appreciate your feedback. We love to hear our guest enjoyed their stay comfortably. We hope to see you again!

"Very clean and no problems"

4
21/03/2016

This motel was extremely clean and the room was very acceptable. The staff was nice and helpful. Breakfast was about what you would expect. Standard fare, but very good and plenty of it. Location is right off the highway and close to a lot of needed attractions (gas, food, church) and town center. We had no issues and would stay there again.

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
Dear Michael M, Thank you for taking the time to share about your stay with us, we so glad to hear you've had a good stay with us.

"Trip from Outer Banks NC"

5
13/03/2016

Stopped here on return from Outer Banks, North Carolina. Extremely quiet and very clean. Check in was swift and easy. Check out uncomplicated. Staff very helpful and efficient. Complimentry breakfast including freshly made waffles were great. (Make them yourself) Parking near door to elevator. Easy trip back to northern New Jersey the next morning in less than three hours. Will book again on our next trip to the Outer Banks.

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
Dear Peter L, Thank you for choosing to stay with us. We are so happy to hear that you enjoyed your stay here. We look forward to welcoming you back to stay with us for your next trip to The Outer Banks!

"Go to another hotel"

2
26/02/2016

This hotel was dirty and nothing was even offered off my bill once I complained at checkout. The lady at check out listened to my complaint, but said nothing about being sorry or even discounting anything. I shut the bathroom door and had all kinds of hair behind the door. I looked down and had mold around the tub. I paid $86.50 for 1 night to stay in Smyrna DE.

608scottp, Manager at BEST WESTERN Smyrna Inn, responded to this review
Dear Bonnie D, Thank you for your feedback from your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. I'm very sorry to hear that your room was not cleaned and for the troubles at check-out. Your satisfaction is very important to us, your next stay we will accommodate for your troubles. Thank you

"Best, Best Western"

5
22/02/2016

Hotel Staff was Excellent. Upon check-in they made sure we had all the information about Breakfast, Parking, Internet and Check-Out. Breakfast was Warm and Fresh. They had more than enough Qty and did not run out of items. Quality of the room and Cleanliness was outstanding. I would definitely recommend everyone to consider this Hotel for your next Stay.

"Thanks"

4
15/02/2016

We had no choice but to stay at this Best Western. BW has a poor reputation as it is on the lower end of the Hotel spectrum. However this was a little jewel. I found several things wrong with the place but it was, Ok! , I mean look I am stuck, the car broke down, No Marriott around, what are you to do. What is that saying "When life gives you lemons, make lemon aide". We were frozen and tired and stressed to the max. Best Western turns out to be the "Best" "Eastern" as well. We stayed in a nice room with the heater on full blast slept warm and dry in a King sized bed that had fresh linens and no bugs. It was great. I spoke to the manager to express the 4 items that needed attention, he was gracious and extended me a membership which I excepted. I only graded it as "AVERAGE" because it is a BW. Oh and the morning food was hot and the area was clean. I just upgraded it to "VG". Way to go Smyrna BW.

608scottp, General Manager at BEST WESTERN Smyrna Inn, responded to this review
Dear Guest, Thank you for taking the time to complete a survey and providing information about our property. We are happy you enjoyed at Hotel and our spacious room, we found that some of your complained about the room and we trying our best to complete that task.Once again Thank you for staying at Best Western Smyrna Inn.

"Excellent Stay"

5
15/02/2016

We were heading down to Virginia but spend a night in Delaware. This is by far one of the nicest Best Western's we have ever stayed it. Extremely clean, comfortable bed, large room and a great breakfast with a lovely hostess!

608scottp, General Manager at BEST WESTERN Smyrna Inn, responded to this review
On behalf of our entire staff at the Best western Smyrna Inn, I would like to thank you for the taking the time to fill out a Trip Advisor survey and letting us know how we are doing.We all would love to have you back again in the near future.

"pleasure stay"

5
15/02/2016

very clean--staff pleasant and helpful. We enjoyed or stay. This is near to our family and close to a lot of shopping areas. Breakfast with a lot of selection -coffee was great. I would recommend this to any one who needs to stay near Dover,De.

"Cleanliness of rooms"

2
02/01/2016

The hotel is in a good location. Entering the lobby is nice, and the staff helpful. It appears to be family run. Unfortunately, we found an old chip bag in one room, dust and cobwebs in both, and our bed appeared to have been used prior. Wish I'd noticed that prior to sleeping in it all night.

"FINAL LEG OF HOMEWARD TRIP FROM FLORIDA"

5
21/12/2015

Decided to stay in Delaware for (1) night before heading home after traveling home from Florida. Was familiar with area and knew that tax free shopping and restaurants were close by. We had an handicap accessible room. Room was very comfortable, excellent shower, and breakfast choice was just right. Would stay here again Staff was very friendly also.

"Excellent value"

4
15/12/2015

This hotel was excellent for the price. Breakfast was very good and well stocked, even with hot items and fruits. Check in was slow, but friendly. The room was large and clean and the bed was very comfortable.

"Easy Stay"

4
02/12/2015

the hotel is clean with pleasant staff. the free breakfast is okay but should have more of a variety and less microwaved foods. since there are only a few guests at beakfast, a chef should be available for special needs. the place is hard to find. there should be a tall, brilliant sign on route 13 to indicate the location.

"Friendly and Welcoming"

4
28/11/2015

We stay at this Best Western when visiting relatives who live nearby. It is reliably friendly, clean and welcoming. Great location, easy to find, near shopping. My daughter enjoys making waffles at the breakfast room.

"Comfortable and Convenient"

4
31/10/2015

We stayed at this Best Western for 5 days while visiting the Bombay Hook Wildlife refuge in October. The bed was very comfortable, noise was not an issue at all, and breakfast was ok. There was coffee all day and breakfast consisted of Danish, waffles, cereal, hard boiled eggs, sausage, etc. Staff was nice and friendly. Housekeeping was a bit lacking. We did not have them change sheets every night but vacuuming and general clean up was really minimal but not intolerable. As for location, it was next door to a Food Lion and a great little Pizza Shop/Italian restaurant called Nino's. Everything we had there was great so that was convenient. The hotel was 8 miles from Bombay Hook and a lovely, rural, easy drive. If you were to stay closer to Dover AFB the drive would be in a lot of traffic. We were able to go easily then come back and return for the beautiful sunsets. We felt that for the price it was a great bargain.

"Not as good as before"

3
16/10/2015

We stay at this hotel each time we visit our son. It has always been a nice place to stay but this time was different. I'm not sure if there is a new manager or what but things were not as nice. The front desk clerk was not very friendly. Also, the breakfast was very disappointing this time. There were pre-made "fried" eggs and the sausage was cold. We had to place them on styrofoam plates and place in the microwave. I couldn't keep the microwave on long since this type of plate melts with heat. The waffle maker looked like it hadn't been cleaned in a long time. The person attending the breakfast area appeared to also be the front desk clerk that morning. The room itself was pretty standard for a Best Western.

"A small step above an interstate motel"

2
12/10/2015

For the amount of money I paid, this was a really poor deal. The room was standard size and layout. The sheets felt like they were cheap and old. The comforter or duvet or whatever my smarer-than-me girlfriend called it was a hideous brown, and had the look and feel of something that, honestly, you don't want to see under a black light. The shower curtain had a lovely trim along the edge made entirely of black mold, complete with moldy stench. The shower head was a throwback to the "Low Flow" episode of "Seinfeld," really bad. I'm fairly certain the entire staff consisted of a high school kid, his dad, and the kid's curmudgeonly spinster aunt. The noise level was horrendous: 2:30 a.m., constant yelling, pounding on doors, thumping the floors... all in the hall right outside my room. Every time I was in the lobby, it was totally empty, and a phone was constantly ringing, unanswered. The elevator smelled like an old basement with a leaky water pipe. The only good things I can say: nothing set on fire, nothing broke, and the bedside lamps have electrical plugs built in, so charging my phone was easy. The ONLY reason, at all, that I stayed here was because the Sheraton in Wilmington had no rooms available.

"Screwed Up Reservation, Unhelpful Staff, Noisy Rooms"

1
12/10/2015

Showed up for check in and was told the clerk could not find my reservation. I pulled up my confirmation email, he looked up the reservation and said that it was cancelled. I did not cancel my reservation and had received no notification that my reservation was cancelled. The front clerk just sort of shrugged and said there was nothing he could do. I asked to speak to the manager and his response was that the manager was not there. Lovely. No apology, no suggestion for fixing the situation. Basically, just a shrug as we stood there with two little kids and nowhere to stay for the night. Luckily, I was there for a family event and a family member had booked an extra room for someone that could no longer make it. We took that room and had a place to stay for the night. We still have no idea who or why our reservation was cancelled and why nobody notified us of that cancellation. Breakfast was lousy. We grabbed an apple and banana and that was it. They had these weird cold eggs and some sausage. Waffle maker seemed to be working but was not about to wait a half hour for my turn. Rooms were noisy. Guests on the elevator with us were complaining about the same thing. You could hear people walking above you, we could hear a party going on above our heads all night and there was some sort of drip in the ceiling of one my cousins's rooms. Bottom line: This was a terrible experience and our family will be choosing a different hotel next time we have to stay in the area.

"Outstanding Place!"

5
15/09/2015

If your travels take you to the Dover/Smyrna area, you will feel right at home at this hotel. The place is clean, lighted, well organized, with great attention to detail. The staff is friendly and available. I highly recommend this property.

"Nice Place Clean Good Breakfast"

4
09/09/2015

We enjoyed are stay. The staff was not very friendly or especially helpful. They were not rude, but did not go out of their way to help. The Breakfast was not ready at the 6:30 time posted. It was about 10 mins late and they did not have any hot eggs, just hard boiled. The staff, when asked about the eggs, did not give an explanation.

"WONDERFUL PLACE TO STAY"

5
09/09/2015

Staff very friendly, room spotless. breakfast great. I would definitely recommend this hotel! One of the best hotels I have ever stayed at. Highly recommend. You can definitely tell that much care is given to taking care of the property and serving their customers

"OK room"

4
09/09/2015

I prefer a hotel with windows that open. This hotel did not offer that feature. The hotel was mostly clean with comfortable beds and an edible breakfast. The pool looked clean, but we never saw or heard the filter running. Also, there was no chlorine odor around the pool.

"Just passing through"

3
08/09/2015

We stopped for a night while driving. The room was fine but I'm not sure the cleaning staff cleaned our room...We found a swim suite hanging from the back of the bathroom door, the bath mat provided had holes in it and certainly needs replacing. Also, we were only provided 2 large towels and one face towel for 2 adults and 1 child!