Das Baylis House Hotel, Sure Hotel Collection by Best Western, ist ein wunderschönes, denkmalgeschütztes Gebäude auf einem 8000 m² großen, gepflegten Grundstück in Slough und bietet eine sehr royale Atmosphäre. Die lange geschwungene Auffahrt wird Sie vom Moment Ihrer Ankunft an verzaubern. Dieses reizvolle 4-Sterne-Hotel, das viel von seinem ursprünglichen Charme bewahrt hat, mischt antike Elemente mit modernem Stil. Unsere 40 individuell gestalteten Zimmer mit eigenem Bad bieten LED-Fernseher, Klimaanlage sowie Tee und Kaffee. Ob Sie für ein Bankett, eine geschäftliche Veranstaltung, zum Sightseeing oder für einen Ausflug hier sind, unser freundliches Personal wird alles tun, um Ihren Aufenthalt so angenehm wie möglich gestalten möchte. In der Anlage stehen zahlreiche Parkplätze zur Verfügung, sodass Sie sich keine Gedanken um die Parkplatzsuche machen müssen. Wir sind nur 35 Minuten mit dem Zug vom Londoner Stadtzentrum und 11 km vom Flughafen Heathrow entfernt. Auch eine Reihe von erstklassigen Attraktionen für die ganze Familie befinden sich in Reichweite, darunter Windsor Castle, Legoland und Thorpe Park.
Sure Hotel Collection
Average stay - Needs renovation and curtains at the window rather than very light blinds. The shower has seen better days and the room was quite snug. Having said that, I will stay again as it is very convenient location.
one of my worst experiences staying at any hotel, rude, unhelpful staff, my key card never worked, every evening when i returned to hotel, i had to go to reception to have it fixed, staff did not care,
This is a wedding/function venue with rooms bolted on. We only stayed as we were attending a function with young children and thought it would be convenient to stay at the venue. The room looked out onto a scrap yard/dumping ground, had an odd smell and contained a mish mash of old/second hand furniture. The shower took 20 minutes to warm up, the continental breakfast was the worst I've seen. I could go on. Stay elsewhere.
The Baylis House does not measure up to Best Western standards. There is no air conditioning. There are no bedside tables in the room.A loud party was taking place on the property until after 10 PM. The neighborhood is questionable. A number of items in the room were not in working order including the TV remote. They did not honor our reservation request to stay on the first floor. The breakfast was not available by 7 AM. In fact no one was there and the restaurant was dark. The person at the front desk offered to start breakfast but we needed to catch a flight, so we left without breakfast. Stay elsewhere.
Damp room, poor water, rude and unhelpful staff overall. I will not return and I do not recommend this at all. I am very disappointed. No hairdryer in the room and room is very small with no black out blind. Also view was terrible:
Awful room, not even big enough to open the bathroom door properly. Unhelpful staff, shocking value for money!! Plus they preheld an extra £50 for things we might buy. Spoke to the receptionist , no help at all, asked for the manager - he's gone home! Don't blame him! First picture is our room , second is off Booking.com!
I would like to say a massive thank you to the Baylis house team, notably to Shahzad, Sandy and the Head chef who all kindly assisted with the planning, organising and executing of our special wedding day. We booked the Baylis House function room, over 12 months ago and the whole process from start to finish has been handled with nothing but an high level of excellence and professionalism. The attention to detail was meticulous and with flawless precision. All are needs and requirements were taken care off with ease and nothing seemed to much trouble for the team. The venue setup deco looked splendor, grand and was just how we envisioned it, for both the morning ceremony and the evening reception party. Sandy and his team transformed the venue to a truly magical ball room gala style evening reception party and a miracle at that, considering the short quick turnaround. Sandy also ensured all guests needs were meant and taken care from the quick service provided by bar staff to the swift service of the waitering staff. Event Manager Shahzad was always very helpful in handling any concerns, queries and his communication was timely and prompt. The head chef and his team were fantastic on ensuring all guests dietary requirements were met and yes the food did taste absolutely phenomenal. We had a super day and it's thanks to all Baylis house staff that truly made it a wonderful memorable and magical wedding day, not only us but for all are important guests whom all commented on the beautiful wedding and evening reception Once again a special thank you to all Baylis House staff, you all made our wedding day truly sensationally amazing. Kaps & Kish
This is an Asian run hotel hence they only serve Halal food, which I object to so I had to go into town each night, which is about a mile away. The room was a decent size and the bathroom had a powerful shower. The breakfast is cold options only. The hotel is set in large grounds with gates and security guard but there are other businesses within the complex which is a little confusing when you first arrive. There is plenty of parking but it may be worth checking if there is a wedding on during your stay as it gets very busy if so. I came back from town one night with the gate locked and the security guard praying so I had to wait for him to finish before he opened the gate. I wouldn't stop here again because of the halal food but the hotel rooms are ok.
Impressive entrance, but try not to be put off by turning right amongst other bussiness to find the hotel reception, which is very impressive. The rooms are small, It might pay to leave the laptop in your car as working space is limited. Small bath with a great shower, just ask if you need a hair dryer. I think the restaurant may still be bedding in as the service was slow, however, the food was very very good and very good value.
Stayed here 15/04 for a 2 night family break. Was really disappointed with the hotel as soon as we arrived, does not look like the pictures!! Looks rundown and has piles of rubbish and building goods all over the car park!! The building we stayed in was rundown with dirty carpets and furniture in the communal areas! (see pics) Thankfully the room and the beds were clean but when using the bathroom sink we realised it was blocked...wouldn't drain and dirt wtf had come up from it. Reported to staff who said they would try and get someone to fix it but called back and said they couldn't do it till the next morning. No other rooms to transfer to but said they would speak to the manager about compensation. On returning to the room the following evening the sink had not even been looked at, reported again but didn't come to the room to look at it till 9pm!! Not great when you have a child to get to sleep. Breakfast was appalling not much to choose from and what was available didn't look fresh...didn't even bother going down the 2nd day. AVOID AT ALL COSTS staff couldn't care less and the quality is not what you see in the online pics. Very disappointed!!!!
Having stayed at a Best Western before I was looking forward to this stay. On the approach down the long drive I was initially very happy. The reception area was well signposted and very clean. The receptionist directed me to the block where my room was and going up the 1st flight of marble stairs gave a very good impression. However, the second flight had loose carpeting along the top step. The room was serviceable, if a little cosy, I was unable to use the chair as it was so close to the bed. The bed was on casters so moved when being used. The pillows were flat and the mattress dipped towards the centre. I used the restaurant for an evening meal. The menu was mainly Indian food, which I do not eat, and after ordering the fish and chips was told there was no fish so I ordered chicken nuggets and chips instead. There was enough there for 2 people. The staff were very friendly, helpful and apologetic. The restaurant had a heavy smell of paint, so I must assume that the hotel is undergoing renovations. Had I been staying a second night I would have eaten out
The room was small and if I had any mobility problems, getting to the far side of the bed past the TV would have been impossible, but it was comfortable enough and beautifully clean. On our first night we were from our journey so we decided to eat in the restaurant. The menu looked nice but nothing was described/said what it was so there was a lot of googling! The first course took nearly an hour to arrive and the second course took 40 more minutes after that! The gentleman serving seemed to be on his own, he apologised for the delay and said the other staff had been working the wedding all day. The food was nice but not the best Indian meal I've had, especially not for the long wait! Breakfast was described as continental, only two choices of cereal, butter all gone, no pastries, cheap pre packed muffins. Slightly better and more varied on the second day but wouldn't have been worth paying extra for if it wasn't included. Over all a pleasant stay, but just a few tweaks could really increase its standards. A brilliant location for all the things we wanted to do in London, and a gorgeous heritage building.
This falls well below standard. Room cold Shower cold Dirty room Dirty bathroom Lack of towels Lack of loo rolls Hotel isn't the photo that's offices / your rammed round the back of the hotel. Rooms noisy Rooms smell 24/7 of curry and spices Bedding wasn't changed once in four days. Linen is very poor! Sheets don't fit mattress Small room
I spent 2 nights at this place in Slough, booked last minute and thought I was in for a right treat when I saw it online. Unfortunately I was wrong. The photo on the the website was the 1st thing I saw when I eventually found it, however that's not where I was staying I was round the back in a different building, not a problem I thought to myself. Checked in and promptly found myself back at reception when my key card didn't work and found it was printed upside down so needed to obviously be used the other way round. I settled down for the night after choosing to eat out that evening and tried to go to sleep but that's when I realised I had been put in the children's section of the hotel and ad kids running up and down screaming outside my room until about 22:30 which really was not ok. This continued the next night but was joined by the shouting of adults too which pushed me over the edge and I complained to reception who seemed to be pretty surprised by this information despite being about 6 foot from the door to my room themselves. Breakfast might have well not been included and I didn't even bother with it the 2nd day because I couldn't get out of there soon enough! I'm I ever find myself in the area again I will sleep in the car.
Apologies for a late review! We celebrated my daughter's 21st Birthday Party in December 2018, and we were really impressed with the venue and the food was delicious.Deepa and Shahzad were very attentive organisers and ensured all our requirements were met. We had approx.100 guests and many of them complemented the venue set up and the starters, mains and desserts. Also complements to the chefs for ensuring the food was available at the correct times. Definitely recommend Baylis House for celebration events.
My Daughter and ! were traveling home and due to a scheduling conflict was going to be stuck for 10 hours in the airport. Got online booked the room. When we arrived the room we booked was not available so they upgraded us to a suite. Charged the smaller room rate for the suite. Sweet!
I would just like to thank the staff and Management at Baylis House for the service provided from the time I booked to the final big day for my daughter's wedding. In particular Shahzad, Deepa, Sandy and not forgetting Paul. They went above and beyond to forfil our needs and made sure the evening ran smoothly. I would highly recommend this venue if you have an event coming up. The stage decor to catering was absolutely outstanding.
If you like slightly strange night staff, musty rooms, a terrible breakfast and always wanted to know what sleeping in an Indian restaurant felt like then I can't recommend this place enough. On the positives - morning reception felt less Dusk till Dawn, TV was good, it's a nice looking building and I did sleep pretty well weirdly
We visited Baylis restaurant as we were in a mood to have a nice desi breakfast but not cooked by us. We had alu paratha and chhole puri, with this they served desi tea complimentary. the breakfast was so tasty, wholesome and freshly prepared. One of best meals I ever had. The service by Paul was so courteous and friendly. the breakfast room is also beautiful, we loved the ambiance. The prices were very low, our bill amounted to £12. Overall, very pleased with the experience and will visit again.
We went with some friends to try out the Indian w/e breakfast. We were very well looked after by Paul and the breakfast Various filling Parthas with yogurt, pickle , sliced mooli ,halva and chai or Buturas Cholla with pickle halva and chai or you could have puris Quite good value for money and filling
Nice clean rooms, good price cheaper than some BNB's, nice friendly staff. Breakfast is ok but you can request cooked if desired. All rooms come with full ensuite bathrooms, full size baths if you like to have a soak
What can I say about my stay? First impressions I was impressed beautiful building lovely entrance (you don't stay in that beautiful building!!) You need id to stay and they take a £50 deposit to be returned at the end of your stay (3/4 working days!!!) We'll unpaid cash so refused to pay the 50 I'm glad.... Entered the room to a hideous site! Awful stay on the divan this bed needs replacing asap! Mould on the bath room light only one light working one light broken with wires exposed, shower absolutely freezing after a three hour journey I wanted a hot shower Nd lay down my head! So I rung reception to be told they would contact mantainance and let me know one hour later I rang as I hadn't received any information! To be greeted by a "hello, yes well I have rung them they need to ring you I will find out" finally at 10:30 I was jolted awake by the phone to be told the boiler had been fixed , to try the shower and ring back! I am greatful it did work that's about it!! You can hear everything, every footstep past your door the room I was in has a gap between the door and frame where I could see people walk past!! Breakfast was probably the only bit that was nice! Won't be staying here again avoid at all cost! Best western I am ashamed I've stayed with many of them before this has clearly slipped through the net!! I have woken to have several bite marks which I have had checked and been told like look like bed bugs! Room 12.... Rip the bathroom out and start again New bed and mattress Look at the room size a wardrobe which doesn't open and desk that can't be sat at!
Stayed here for one night on business but I doubt I'll be back, which is a shame as the location is excellent for my works HQ and it was keenly priced for the area. My room was fine, albeit with some roughly done repairs and an odd decor. There was a lack of power points by the desk so working on the laptop was a struggle. I also thought the bathroom would benefit from a deep clean, it wasn't dirty per se, just not up to scratch for a branded hotel. Staff seemed fine when you eventually found someone; I was waiting in reception a good ten minutes before anyone rocked up. I was starting to wonder if they were even open, there was a definite Mary Celest feel to the communal areas. There is also a hotel wide lack of signage which becomes an issue when they operate with so few employees and have such an odd layout. I ended up going out to pick up some food as the menu was random with a mix of Indian, Chinese and Western food, and I didn't fancy sitting in the eerie restaurant. I didn't bother with breakfast either as it didn't look like there was much out so I can't comment on the F&B options. Overall if you're just looking for somewhere to crash out it's fine, if you're expecting the usual amenities you'll probably end up disappointed.
A group of us friends met up on 29/09/208 in the grand, almost palatial settings of the Baylis House Hotel. The lead staff, Paul and his colleagues were very attentive to everyone's need. They were very friendly and still maintained the professionalism that is an essential ingredient for a memorable experience. The cuisine was authentically Indian and exquisite. Thank you Paul and team.
On arrival the hotel looked fantastic, a country retreat in the middle of Slough. It went downhill from there. Check in was painfully slow and for the first time at a UK hotel I was asked to provide photographic ID despite being a Platinum Best Western awards member. I did not have any photographic ID and it seemed that this was going to prevent me from checking in, but I stood my ground and was finally checked in. The room was basic but OK although the bathroom fan was particularly noisy and the TV remote didn't work. Breakfast was basic. Check out was very slow as the receptionist attempted to resolve a problem that she clearly didn't understand on the phone, and then was incredibly rude to whoever was on the other end by putting them on hold whilst she checked me out and resolved another staff members problem. I understand that this hotel is new to the Best Western group and it appears that they have a bit to learn
As a fairly seasoned traveller (not tourist), I believe I have a fairly good grasp of what to expect from a hotel. On arrival was asked for I.D. - first time ever for me in the UK, their 'licence' from Slough Borough Council clearly states this on the certificate displayed in reception. Though I have no idea why the council would stipulate this condition, puzzled about that. I wasn't impressed with being asked for a £50 room deposit either. The kettle did not fit under the tap so had to resort to filling it from the small (and only) tumbler supplied in our double room. There were no bedside lamps in this room, which is a disappointment for someone who enjoys a pre-sleep read. There was an executive style desk chair whose castors found it difficult to navigate over the very lush deep pile carpet! And no power points above the desk. The view from the window was a wooden fence. Note, all bedrooms are to the rear of this annexe building, so don't expect any mind blowing vistas. The mattress protector was too small for the bed, the linen was clean but inadequate, no mat for the bathroom floor, the included toiletries were also inadequate for double occupancy. Seems that there are no set standards with housekeeping. This also applies to the whole of the property, up turned plant tubs, generally the external areas are not treated with any TLC. Such a shame for a Grade 1 listed property. Bar prices are not displayed, or if they were I wasn't able to locate them. So a glass of wine and a pint of lager cost £12.50 - I don't pay that for views from my local bar overlooking the Isle of Wight! Whilst I appreciate (from reading previous reviews and responses) this is a work in progress project, it needs to be better managed. Overall, the hotel lacked consistancy, continuity of service and structure. Such a shame - a uniform and name badges would go a long way to enable one to differentiate between guest and staff, one member of the team was wearing a jumper and jeans and it was only the fact that she was obviously serving other guests that I knew she was indeed a member of staff! Baylis House is now a member of the Best Western Chain which is one of my preferred chains, need to pull your socks up guys! I like to finish on a positive - the bed was very comfortable, the room was clean, the staff were accommodating and the samosas (which turned out to be pakoras) were delicious.
A sprawling old country house estate in the heart of Slough a little bit out of the the hustle and bustle of the main roads. It seems to be aiming for the wedding market and good luck to them in achieving that. A mish mash of buildings all in various stages of renovation and, oh dear, dilapidation. On the latter I have to step over a kitchen washing up bowl catching drips from the ceiling in the corridor outside my room. The room is small for £85.00 a night but I knew that before I handed over the money to Booking.Com so - no real complaints on that score. Why I have to hand over photo ID when checking in is something of a mystery. Hey - i'm all for an adventure and broad minded when it comes down to a one night stop over. I've stayed in worse Travelodges, i've stayed in better. What I would say is that this place needs a good deal of money pumping into it to bring it up to scratch. And I hope they achieve it. Nice, friendly staff it has to be said.
Had my 40th birthday party at Baylis House and was looked after brilliantly by all staff from beginning to the end, Deepa helped plan the event and was so supportive and made sure all details were covered really well On the day Shazad called to advise that the venue is ready and not to worry about anything. The staff at the event were very professional and ensured my guests were looked after, the event manger for the evening was Sandeep who made sure everything was running smoothly and on time, the bar man Sunny ensured there were no long queues at the bar and again was friendly and professional to my guests. Would definitely recommend Baylis House to anyone
In order to explore the venue and consider hiring, we had excellent welcoming experience. We made two trips to Baylis House. First we met sales team (Ms. Deepa), who was friendly, helpful, culturally cognisant, respectful and knowledgeable. She explained all the packages, provided with written information and assured that she can be contacted to answer any further queries. When we visited second time, we met the manager (Mr. Shahzad), who was also friendly, confident, understanding and very knowledgeable about his business. He was hospitable that he offered us food tasting, which was served by another friendly and efficient person (Mr. Paul). Overall we had an excellent experience.
We had our daughter's 5th birthday celebration at Baylis house and it was very well organised right from welcome drinks to food and decoration was exceptional. Many thanks to Shahzad, Nikhil, Sandy and Robin as well as other staff there who went out of the way to make this occasion a memorable one. Will definitely this venue for all party occasions.
Stayed here 5th-7th September, and it has been amazing value for money! The room was clean and comfortable and very modern. We both slept well staff friendly and happy to help if they could. Paul is a credit to your team of staff he served us both days and never failed to make us laugh. We ate in the restaurant on our final night and it was lovely and they even made us dishes that were not on the menu Thankyou! We will return on our next visit to London and will recommend to people traveling Thankyou for an enjoyable and affordable stay!
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