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Vorteilscode

Best Western Hotel Shakopee Inn, Shakopee

4.5/5  - basé sur 472 notations.
511 S Marschall Road, 55379-2612, Shakopee, United States - Karte ansehen

Genießen Sie die Vorteile des Lebens in der Großstadt und lokale Attraktionen in diesem Hotel in Shakopee, das eine ideale Lage und günstige Preise bietet. In Shakopee gibt es Hotels in allen möglichen Stilen und Größen (ganz zu schweigen von Preisklassen). Wir haben jedoch viele Gäste, die immer wieder gern zurückkehren, um besten Service und hervorragende Qualität zu genießen. Die beste Unterkunft im Shakopee Valley ist bedeutungslos, wenn Sie sich bei grenzenlosem Verwöhnen nicht sofort wie zu Hause fühlen. Erfahren Sie, was Ihr zukünftiges zweites Zuhause so anziehend macht. Die günstige Lage zu Attraktionen ist nur der Anfang. In unserem familienfreundlichen Hotel heißen wir Kinder willkommen und erfüllen die Wünsche aller Gäste mit großartiger Ausstattung und hochwertigem Service. Ein Hotel mit Express-Service bedeutet nicht, dass der Service übereilt und nachlässig ausgeführt wird. Wir erhalten hervorragende Bewertungen im Internet, denn unser Personal in diesem Hotel in Shakopee ist stets darum bemüht, Ihren Aufenthalt so angenehm wie möglich zu gestalten. Der Valley Fair Amusement Park und die Pferderennbahn Canterbury Horse Track sind eine kurze Autofahrt entfernt. Vielleicht bevorzugen Sie das Mystic Lake Casino oder die Minnesota Renaissance Fair. Wonach immer Ihnen der Sinn steht, hier finden Sie grenzenlose Abenteuer. Geschäftsreisen waren nie einfacher. Testen Sie unsere Glasfaser-Internetverbindung, genießen Sie die HD-Fernseher mit gestochen scharfem Bild oder entspannen Sie in unseren kostenlosen Deluxe-Massagesesseln. Wir heißen unter anderem auswärtige Mitarbeiter von Seagate Technology, Scott County Government Center, Anchor Block und Anchor Glass willkommen. Andere Hotels in Shakopee versuchen, mit uns zu konkurrieren,aber es kann nur ein „bestes“ Hotel in der Stadt geben. Unser Hotel in Shakopee übertrifft, was unsere Gäste erwarten und verdienen. Genießen Sie unser tägliches kostenloses Frühstücksbuffet. Und bringen Sie Ihren Appetit mit. Warme Eier, süße Waffeln, frisches Obst, verschiedene Sorten Müsli und Cornflakes sowie Joghurt stehen bereit. Runden Sie die wichtigste Mahlzeit des Tages ab mit reinem Arabica-Kaffee und kalten Säften. Reservieren Sie noch heute Ihr gemütliches Zimmer im Best Western Shakopee Inn!

Best Western

Hotel Shakopee Inn

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Vorteile des Hotels

  • Beheizter Pool
    Beheizter Pool
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2017
GreenLeader Platinum
 
Gebildet aus de 472 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
291
Sehr gut
116
Befriedigend
38
Mangelhaft
22
Ungenügend
5
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
12
Alleinreisende Alleinreisende
16
Familie Familie
214
Geschäftlich Geschäftlich
59
Geschäfts-<br>reisende Geschäfts-
reisende
92
Geschäftsleute Geschäftsleute
68
Geschäftsreisende Geschäftsreisende
75
Paare Paare
84
Reisen mit Freunden Reisen mit Freunden
49
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"OK, But Tired"

3
20/05/2018

Have stayed here in the past while visiting attractions in the area, and have always enjoyed my stay. Have not been here for a couple of years, and the hotel seems like it could use an upgrade. Mattress seemed about worn out, breakfast quality not bad, but not up to par. Staff friendly and helpful, but seemed a bit overwhelmed at times.

"Wonderful Bridal Suite"

4
13/05/2018

Beidal Suite was amazing! Rooms were very clean and front desk very polite. I had some issues with my reservation for our wedding beforehand but the manager Christine did a winderful job of resolving it for me. I felt very cared for by the manager the front desk i had initially talked to months ago was not very friendly but since April, they had been nothing but pleasant and great at giving me helpful information. Only odd thing is that they sent me (and my mother) an email saying,

Best W, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you Kasey, We are very sorry for the mix up but are glad everything was sorted out properly. I'm very happy you had a better experience than your initial contact & hope to see you again in the future.

"Excellent"

5
04/05/2018

The room was perfect and the hotel was perfect. We had booked three rooms at this hotel and everyone felt this same way. It was in a great location and wasn't hard at all. The breakfast was really good and everything was very hot, no complaints by us.

Best W, General Manager at Best Western Shakopee Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-445-9779. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice clean affordable room with excellent staff"

5
16/04/2018

We thoroughly enjoyed our stay. Room was clean and comfortable and the staff was great - very helpful and friendly! We will stay there again. Loved the free massage chairs, too. Good value and nice location.

Best W, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you for your review of our establishment. We enjoyed having you. Please come back again soon.

"Great for family stays"

5
05/03/2018

We had a family get together here and we're already talking about coming back. The staff was very friendly and accommodating. Usually, even with a pool, we struggle to keep all the kids occupied, but that wasn't an issue this time. There were a number of (free) arcade games that they really enjoyed, plus a room full of massage chairs that got a lot of work that weekend. The gathering room is conveniently located and had enough seating for everyone. The breakfast buffet had all my favorites.

BWShakopee, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you very much. We greatly enjoyed you & the rest of your family staying here. We are very glad you enjoyed yourself. Please don't hesitate to call us again for your next family gathering.

"Researching Hotels"

5
08/02/2018

I am a local business and went to visit the Best Western as I will be recommending clients to stay there. After the owner gave me a tour I was very impressed with the interaction and how guests and staff were treated by her as well how much effort was made to keep the hotel up to date. She spoke so passionately about providing the best environment and experience for the guests. I will wholeheartedly recommend the Best Western to friends, family, and clients.

"best western shakopee"

5
12/01/2018

We recently spent the weekend here for snocross races at Canterbury Park. The breakfast and staff were excellent! The only negative was the pool closed at 10:00 pm, but we did also enjoy the massage chairs. Rooms were also very nice. Quality for price paid was excellent.

BWShakopee, Manager at Best Western Shakopee Inn, responded to this review
Thank you for your review. I do apologize about the pool hrs. Please come stay with us again & hopefully we can improve your stay.

"Great Staff"

4
11/01/2018

I recently needed a hotel for work so I chose this Best Western because of the price and I have always had good experiences with Best Westerns. The hotel was easily accessible and has easy parking. The building is small but was very clean. The staff were fantastic. Welcoming and willing to help in any way. The first night I was in a first floor king room which was clean and had good space. Really good night. I had to stay in town a second night for work that I wasn't expecting so I chose this Best Western again based on the first nights stay. The second night wasn't quite as good as the room I was given on second floor had a really loud fan which was so loud I couldn't hear the person on the other end of my cell phone. I called the front desk and in less than 2 minutes Tim was at my room with keys to a new room just a couple rooms down. Great service. I had 2 queen beds and the room was fine -- not as nice as the first night but very clean and comfortable. The next morning though was a cold shower as the hot water was gone after 2 minutes. Breakfast was good. The massage chairs are fantastic. The salt water pool was nice too except for the non-working hot tub,

BWShakopee, Manager at Best Western Shakopee Inn, responded to this review
We greatly apologize for the difference in your night stays. I am glad Tim was able to quickly get you accommodated into another room however i am disappointed you experienced difficulties with that room in the morning. I sent you a separate email & hope you will consider staying with us in the future.

"Friendly Staff and Clean Rooms"

4
06/12/2017

Rooms are always clean and the staff is always friendly. Breakfast is good if you are staying here for a few days. However, if you are staying here for several weeks, you wish they would serve different items from time to time.

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
We appreciate your feedback. We are certainly trying to implement some variety in our breakfast. We hope to see you again soon so we can improve your experience.

"Best hotel. Clean"

5
30/11/2017

Clean and affordable. It has a nice breakfast and clean rooms. I've stayed here four times on different occasions this year and every time was the same experience I can not say enough about this place.

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
Thank you for taking the time to rate and review our hotel. We are glad your are a frequent guest of our establishment. Can't wait to see you again in the future.

"Decent room for the money"

3
27/11/2017

They staff here was very friendly and willing to help out with everything. They have a pool/hot tub/fitness room and free video games. They games are old and worn out. Joysticks/buttons don't work on some. The hot tub was visibly dirty and the jets didn't work. Room was clean but the bed wasn't very comfortable/ “springy”. The location is perfect and the breakfast was a good selection. Hotel is decent for the price.

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-445-9779. Sincerely, Christine O AGM Best Western Shakopee Inn

"Best Western is awesome!"

5
13/11/2017

Of all the Hotels I stay in, this is my favorite. The rooms are clean and the breakfast is amazing. My kids love the free video games. The beds are comfortable and the fresh baked cookies make the stay seem as if we are at home!

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
Thank you. We appreciate your wonderful feelings about our hotel. We certainly try to make everyone feel welcome & comfortable. Please come back and see us soon.

"Great Visit"

5
13/11/2017

As I stated above, our experience was excellent. Could not have been better. Staff, facility and appearance were well received and we were very pleased with out experience. Your night desk person was extremely helpful, very caring and very thoughtful. A great treasure for your facility.

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
Again we thank you. We strive to give every guest an incredible experience. It is certianly nice to see our efforts are appreciated. Hope to see you again soon.

"Great place - treated like family"

5
13/11/2017

I would recommend this Hotel - friendly staff - great whirlpool and pool - plenty of parking - comp breakfast had a lot of items for you to choose from - Close to Canterbury Park and Mystic Casino - If you are in this area - I would stay here

BWShakopee, Guest Relations Manager at Best Western Shakopee Inn, responded to this review
Thank you for taking the time to review our hotel Evelyn. We take great strides to provide superior service and appreciate the warm response. Hope to see you again in the future.

"Theresa of Wausau, WI"

1
08/11/2017

Best Western/Shakopee Inn, MN I am very disappointed this Hotel's management and overall customer satisfaction. I had found 2 syringe needles from a previous guest in the night stand. When I talked with the GM and she was convinced 30% off was to satisfy this very important health safety hazard. The GM flat out said she would not be happy with the 30% off either. I then called the BW cooperation to share my experience at this hotel. I did not know that even though places like this are under BW, they are privately owned and they could not do anything about it. So on my behalf, the BW corporation tried to reason with the GM of BW/Shakopee Inn. After several days the BW/Shakopee Inn was willing to give me a free night stay at their hotel to use by the end of the year. What a joke, I would never stay at this hotel knowing the rooms are not being properly cleaned but also a potential health hazard. Worst part of all of this the GM and owner lied to the BW corporation to cover their errors. Even the BW corporation said she caught them in a lie about my account on their end. So people if you are going to stay at this hotel be very very careful and safe.

BWShakopee, General Manager at Best Western Shakopee Inn, responded to this review
We greatly apologize you experienced this during your stay. We made every attempt to rectify the issue while you were here. We offered another room (after removing the items) to which you declined. We also had a long conversation the next morning & were under the impression that you were satisfied with the result when you departed the hotel. Only after staying the full night in said room & after leaving the property did we receive a phone call from our parent company days later. We felt that we offered a proper solution considering you remained in the hotel without changing rooms until the next morning. Please forgive the oversight from the housekeeping & be assured that will never happen again in the future.

"Very good hotel"

5
06/11/2017

This place was very nice. They honored the online price. They have a saltwater pool, free massage chairs, fitness room, breakfast, and free arcade games. It was clean and the staff was super friendly. Highly recommend.

BWShakopee, General Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying at our hotel. We greatly appreciate your business. We are very glad you enjoyed your stay & we hope to see you again in the near future.

"Wonderful hotel, fair price."

5
23/10/2017

My first time staying at a Best Western but definitely not going to be my last. The service was so welcoming, I think they could use a few more employees but the staff there are so helpful. The whole experience was wonderful.

Best W, General Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"Very nice hotel"

5
30/09/2017

Very clean,nice decor, good breakfast. Walking distance to food, liquor store -strip malls etc. The only thing I can say that could change would be the time the pool opens. I like to swim in the morning when I wake , before breakfast but the pool didn't open til 8. Any other hotel I've stayed at opens at 6 am.

Best W, Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"Room Was Good"

4
26/09/2017

Took the Girls to a concert in St Paul and didn't want to spend too much on a room. Room was plenty close enough and the price was right. Always try to stay at a best western because I like their services. Room was clean and quiet, Breakfast was good.

BWShakopee, General Manager at Best Western Shakopee Inn, responded to this review
Thank you for your business. We are very happy to have you and we hope to see you again in the future. Thanks, Hetal

"No More Renaissance Fair Shuttle!"

2
25/09/2017

We have been bringing a group to stay at this hotel for several years when we attend the Minnesota Renaissance Festival because of the location and the advertised shuttle service from the hotel to the fair. This year I was told there would be a shuttle again when I reserved our 3 rooms. However, upon check-in I was informed there was no shuttle. At this point it is too late to find another hotel with several rooms open. We ended up having to take several Ubers to accommodate all 8 of us and spent a good amount of time trying to re-group in the crowds once we arrived. And good luck trying to get an Uber to pick you up from the fair! I wasn't informed of why your facility stopped this service. The bus was always full and at least when we've been passengers, no incidents have occurred on the ride. The front desk employee upgraded one of our rooms to a suite, which is a nice gesture but does absolutely nothing to solve the problem of transportation. Next year we'll be taking our business elsewhere.

Best W, Manager at Best Western Shakopee Inn, responded to this review
We are really sorry for inconvenience. We don't want to loose your business but this year not any other hotel is doing the shuttle.

"clean and up to date"

5
17/09/2017

Was in a dive in Chaska...checked out to this hotel and it is exactly what I expected for my hotel space ....at least as nice as what I live in at home! Really nice place to stay. If I ever get back its where I will stay again.

Hetal A, General Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"Renaissance Festival"

4
12/09/2017

it was great staff was great except one in the morning /over night was rude but rest was great. the room was clean and bed comfortable. Had a nice breakfast it was close to Renaissance Festival and they had tickets you cam buy right there which made it so easy for me

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"BEST WESTERN, SHAKOPEE, MN"

5
11/09/2017

My famiy stayed at the Best Western in Shakopee to attend our son's wedding. We booked 12 rooms. Everything about our experience there was a '10'! The staff was SUPER ACCOMMODATING, FRIENDLY, AND HELPFUL. Our rooms were clean and comfortable, with numerous amenities. The morning breakfast was excellent. I would HIGHLY recommend this hotel to everyone. Thank you, Best Western!

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"Very nice place to stay!"

5
06/09/2017

Upon arriving we were greeting by the front desk clerk who was very friendly and helpful. An added bonus was a fresh chocolate chip cookie I enjoyed while checking in! We were impressed by the spacious room with a king bed and sofa; the bathroom was also nice and big. The room was decorated nicely and had in-room coffee, TV and free WI-FI, a fridge and microwave. Everything appeared nice and clean, from the lobby area to hallways and inside the room. We enjoyed a great breakfast with so many options from cereal, to waffles, to scrambled eggs & sausage, to biscuits and gravy and more. Highly recommend this hotel; a great deal for a reasonable price.

BWShakopee, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you for staying with us! -Best Western Shakopee Inn Team

"Pleasant stay"

4
06/09/2017

Best Western Shakopee's friendly and helpful staff made checking in & out a breeze. Loved that you could buy discount tickets at the front desk for local attractions, such as the Renaissance Festival. Complimentary amenities at this hotel include massage chairs, arcade games, fresh baked cookies, breakfast (eggs, sausage, potatoes, biscuits & gravy, waffles, etc.) with the dining area having plenty of seating, a hot tub and saltwater swimming pool. It is an older hotel, but they are working on renovations. We'll definitely be staying here again the next time we are in the area.

BWShakopee, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you for staying with us! -Best Western Shakopee Inn Team

"Good Hotel"

4
30/08/2017

Pleasant stay at this Best Western. Breakfast was good, room was clean, staff was helpful and friendly, I would recommend staying here. I would stay again myself. They will say that they have semi truck parking BUT it's tight! They were very helpful in getting us a spot cleared.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Thank you so much for staying with us. We appreciate your business.

"Old but close to Valleyfair"

3
26/08/2017

We stayed here 2 nights in August 2017 as we were in Shakopee to visit Valleyfair and the Minnesota Renaissance Festival. The location is great for both. 5 min to the amusement park and about 15 min to ren fest. It is an older hotel but it does seem as they've done some updating. We booked a king room but were given a double room instead, but didn't really care so didn't raise a fuss. The double room had a really nice TV and was fairly quiet. Bathroom was OK size but really dark. Breakfast was included and had the usual fare (waffles, eggs, sausage, bagels, cereal, etc.) There is a pool but didn't use it. There are also a lot of vintage arcade games on the property but only a handful were operational which we found kind of odd. We stayed here based on location and price which both were hard to beat but I would consider finding something a little more modern for my next stay depending on the price.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 952-445-9779. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hetal Amin AGM Best Western Shakopee

"1:51 p.m."

1
25/08/2017

I will never suggest BW to any family members or friends and will never stay there myself. NO CATS ALLOWED! This is not actually a "pet friendly" hotel. It is a dog friendly hotel. The website is misleading as it explains that the are prided on being pet friendly. A cat is the second most owned household pet and they are not allowed at 90% of BW.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-445-9779. Thanks G.M

"Needs more updating "

2
25/08/2017

I would have to say that this would be considered a budget motel in my opinion. And at $159.00 a weekend night - not worth it. Older property that though it is mentioned that it has been updated- it is truly hard to say where and on what. Everything appears dark and outdated. Rooms smelled like mildew . Maybe because of jacuzzi tub in room. Pool area very small and not comfortable. Very strong chlorine smell. Large broken window on property did not give one a safe feeling. Overheard other guests complaining about not cleaned rooms. Appears motel was overwhelmed with too many guests and not enough help. Motel surrounded by apartments and shopping strips. However, Manager at check in was very nice as was the check out person. But- just not our cup of tea. Will stay elsewhere next trip to the Renaissance Fair.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 952-445-9779. Thanks G.M

"VERY Disappointing"

2
20/08/2017

Upon arriving at our hotel, the first thing we noticed was that the neighborhood was not all that great. The exterior of the hotel looked very sketchy and out dated. We also noticed that one of the entrance/exit doors was blocked off because the glass was completely shattered. When we arrived at our room we immediately noticed a wrapper on the floor - come to find out it was a condom wrapper. We couldn't imagine how something that obvious and gross could have been missed by the cleaning staff. We quickly requested to change rooms as we were unsure how well the room was cleaned after finding the wrapper in the middle of the floor. The manager was helpful and quickly upgraded us to a slightly nicer room. He was very embarrassed and extremely apologetic, but unfortunately that still didn't make up for things. In our second room we noticed a sock hanging from the drapes - again, not sure how something that obvious could have been missed. In addition, the drain in the bathroom was broken, the thermostat didn't work, and the cover on the air conditioner was also broken. We ended up sticking things out, but we did not feel comfortable at all and the entire room felt dirty. We would strongly recommend choosing a farther away hotel and driving into town - as the only reason we ended up at this hotel was because there were not any other options near by.

Hetal A, General Manager at Best Western Shakopee Inn, responded to this review
Hello, We are extremely sorry for all the inconvenience on behalf our entire staff. we definitely make sure it wont happen again and I already talked to our housekeeping staff about this issue and please give us one more chance to serve you and your family better in the future. Thanks General Manager

"Convenient location, recently updated"

4
20/08/2017

We recently stayed at the Best Western Shakopee. It's conveniently located near attractions. The common areas and rooms were recently updated. Friendly staff, free breakfast with nice choices. We didn't use the pool, but we're intrigued that it was a saline pool.

Hetal A, Director of Sales at Best Western Shakopee Inn, responded to this review
Hello, Thank you so much for staying with us and we like to earn you business in the future. Thanks General Manager

"Valleyfair 2017"

4
08/08/2017

Great hotel, lost some of the arcade games which is primary reason for stay (12 year old son), breakfast lady on second morning was a tad intrusive, great location, easy check-in & departure, room was upgraded from reservation at no additional cost.

"Dinner Theatre"

4
06/08/2017

Love the salt water pool. Close to CDT Great Breakfast We enjoyed the game room Also the staff was very helpful in giving directions to the Chanhassen Theatre. A nice quiet, safe area; It is a green motel which is quite unique with lights going on/off as you walk throughout building.

"Nope"

1
02/08/2017

Tell you they have no rooms when they do, so you book online through Best Western, and get stuck because you can't cancel "3rd party bookings" Still don't understand how it's 3rd party? Rooms were damp, Staff nice, owner not. Wouldn't let some people in our party cancel rooms 24 hours in advance, had to be more, never heard of that, told everyone something different. I was charged a little less than rest of group, owner said "don't tell anyone" Just did.

, Manager at Best Western Shakopee Inn, responded to this review
I am very happy that the staff was welcoming and accommodating and that you enjoyed However, I am sorry to hear that you were not satisfied with reservation that we can't cancel due to online policy there is so much we can do, so we highly recommend please call direct hotel so we can help your needs and avoid this situation. This has been communicated to the concerned staff as well. due to online policy if you would like to discusses please call me i will happy to explain. Thank you for staying with us. Thanks. Hetal 9524459779

"Not as promised"

2
01/08/2017

Overall the hotel was clean, starting with a positive. Unfortunately, the service at the front desk by the manager/owner was not very pleasant. I was part of a group that had a signed contract and the pricing was different for various people. For some it was cheaper and others more expensive. Humidity in the rooms on the first floor was horrible, comforters in the room were damp. Breakfast was not very tasty at all. Was very disappointed with my 4 day stay.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
I apologize for this bad experience. This is very disappointing to hear that Rate issue, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. 9524459779

"Clean and affordable"

4
01/08/2017

I always look for hotels with reasonable prices and better than average reviews. This Best Western met the goals with no surprises. Breakfast was adequate for the family, and the internet was fast enough to use. The room was clean and plenty of towels. Overall, it met our needs.

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Thank you for staying with us.

"Poor check out"

4
31/07/2017

Staff needs to do what they say and not the oppisite..not happy with check out..our cc was charge and we wanted to use cash at check out..staff was rude..we where told nothing could be done as card was already charged..was not a good check out !!!!!!!

Hetal A, Manager at Best Western Shakopee Inn, responded to this review
I am sorry to hear that you weren't satisfied with the competence of our front desk team. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally.

"Weekend retreat"

5
30/07/2017

Very clean hotel. Friendly staff, complimentary breakfast was great! salt water pool and hot tub. Great location close to valley fair and cantabery downs. Lots of food choices nearby. Check this place out!

"Great service, quiet,friendly staff, breakfast issues"

3
26/07/2017

Breakfast was an issue. Staff neglected to restock everything including coffee an there was 1 1/2 hours of breakfast time remaing with guests still coming down. Employees would look and see breakfast items that needed to be replenished, but would not replenish anything

"Good service.....old feel to hotel!"

3
21/07/2017

Service was good....no complaints. Décor and room had an old feel to it but was ok. Pool was clean but needed some work. We booked through a 3rd party on the internet and was charged $135 per night only to find out we could have book directly with the hotel saving $20-$30 per night which would have been more on line with the value for this hotel. Breakfast was the usual affair ...nothing special. Good location if you are going to Valley Fair amusement park but not much to chose from for restaurants in the area.

"Good Service. "

3
05/07/2017

We checked in pretty late and the front desk guy, I think his name was Howard... was amazing!! So kind and caring and helped us get all settled in. The room was nice and the bed was comfy and well made. The only complaint that I have is that someone knocked on our door around 8 a.m. And didn't say anything, and then tried getting into the room. They got the door open but luckily we had the latch over the door. Then, around 9 or so, no one knocked on the door and they tried getting in. It might have been housekeeping, but it would have been nice if they would have said "Housekeeping" after knocking.

, Manager at Best Western Shakopee Inn, responded to this review
I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

"Great budget option for the area"

5
05/07/2017

Stayed here with my wife and two daughters so we could go to Valleyfair the next day. Nice hotel overall. Had free massage chairs and arcade games. Pool is quite small but the kids enjoyed it. Rooms were nice and have been recently remodeled. I would definitely stay here again.

"Wedding stay"

4
03/07/2017

Nice people, good breakfast and kids liked the pool. We were there for a Wedding that was at the Renaissance Festival venue so it was very close and convenient to that location. If you are planning to attend the Renaissance this Aug/Sept I would check this out. Jay was very helpful in getting us a competitive price. Shakopee also has a neat out door sand pool that our family likes. The breakfast food was good. My other family members stayed in America's Best Old Canterbury Inn and they thought this was a step up.

"Front desk staff not helpful"

3
01/07/2017

Rooms were fine and offered a good free breakfast but some of the staff were either not trained or they just didn't care. When I called abou a pending charge on my credit card that was still there more than a week after I left, they were not at all helpful.

"Hotel"

4
24/06/2017

We had a few issues but they were quickly rectified. All in all it was a nice place to stay. It was pet friendly and that was very helpful to us. The price was good and it was in a convenient spot. There was a nice park close by and that was great for our dog every morning.

"Quiet and clean"

5
21/06/2017

Under remodel but was very clean and quiet. 4 massage chairs and salt water pool were awesome, no chlorine smell. Close to valley fair, only 6min away and easy to find. Owners are working hard at making this the best place around.

"Bad management"

2
19/06/2017

I was charged before I even arrived at the hotel and then when I did arrive I was treated with total rudeness and piss poor customer service by the employee. But the best was when the owners wife called my son to talk about me and my room and how I was upset that I was charged before I even got there but before that I called and was told the room was already paid for so I thought I was being double charged. I will sleep in my car before ever staying there again.

BWShakopee, Front Desk Associate at Best Western Shakopee Inn, responded to this review
We're so sorry for the inconvenience and we thank you for your feedback. We hope you do choose to give us another chance to exceed your expectations in the future.

"Great for event"

4
16/06/2017

Was there for dog show event. Would have preferred hotel with more grass for walking dogs. Kids baseball tournament there and a couple apparently unsupervised rooms overhead had middle of night stomping and loud talking. Not the hotel's fault...just the adults in charge. Otherwise, a great stay. Loved the daily fresh baked cookies and breakfast. Did not have time to use the other amenities (except massage chairs) but there were a lot of options.

BWShakopee, Front Desk Associate at Best Western Shakopee Inn, responded to this review
Thank you for your feedback. We're glad to hear that your recent stay with us went well and we hope to see you again in the future. Thanks again the Best Western Staff

"great breakfast but now worth $160 a night"

3
29/05/2017

Nice little hotel with a great breakfast. Room was clean but the bed was very uncomfortable. In my opinion, if they are going to stick you for $160 a night, I know there are better hotels in the area for that price.

, Manager at Best Western Shakopee Inn, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. I would like to know how you gets rate 160 a night our rate is always less then for sure please call us directly at hotel we will work with you We are always pleased to be your second home when you're at the area. Hetal 9524459779

"Amazing Find! Incredible Value! I love this place!!"

5
17/05/2017

I have stayed at this hotel intermittently over the past few years and it just keeps getting better. The current management is making huge investments in updating the hotel (already new carpeting, new lock system, new doors, improved breakfast) and it is looking great. What I love best is the absolutely incredible customer service they offer (Tim and Howard are the best!!) Jay and the staff go out of their way to get to know you and make you feel at home through many personal touches (warm cookies at check in, lights on in the room when you enter, etc.). Occasionally I have forgotten something at home, left something behind in my room, needed a late check out, an early check in, recommendations for or directions to a restaurant, etc. and the staff have always been quick to assist me in resolving whatever my need has been. The hotel has put in extra effort to be environmental friendly with shampoo, conditioner, soap and body wash dispensers vs. individual single use bottles and recycle bins in every room. An added benefit is that after a long day (at work, in the car, walking at Valleyfair or MOA) the massage chairs are unbelievably relaxing! The hotel is located within blocks of several fast food restaurants (McDonald's, Subway, KFC) as well as a Chinese restaurant, a pizza place, and Applebee's. Cub Foods, Kwik Trip, and Walgreen's (all 24 hour stores) are within a mile.

, Front Office Manager at Best Western Shakopee Inn, responded to this review
Grate, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

"Great Place to stay! Highly recommended!"

5
15/05/2017

The customer service first and foremost was the absolute greatest we have ever seen at a hotel. There are tons of special personal touches this place offers. We arrived at this Best Western several hours before check-in time and the front desk clerk allowed us to not only check-in early, but even upgraded us to a suite for no reason. He was very kind and went into great detail about all the things this hotel has to offer.... like free massage chairs, free arcade games, and even free fresh baked cookies every evening. We were here for Canterbury Downs Opening Day and when they heard that we were given free admission passes to the park! You can tell this hotel is an older hotel, but they are doing everything they can to give it a face lift. They just finished putting all new carpet in and they put all new key locks on the rooms so you just tap your key on the sensor to open door. They have a saltwater pool too. The breakfast is pretty good and included eggs, sausage links, fried potatoes, biscuits & gravy, waffles and several other items. We will definitely be coming back here. Highly recommended.

, Front Office Manager at Best Western Shakopee Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"needs updating"

3
15/05/2017

things needs updating. Lighting in bathroom, walls are very thin where you can hear everything, need to allow adult time in pool area. massage chairs where great. breakfast was very good. Floors where jumpy felt like they where moving when kids would run or if you are a hard walker. Over all it was a nice hotel for our baseball weekend. Just needs some work to feel like you are away from home.

, Front Office Manager at Best Western Shakopee Inn, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

"New Favorite hotel!!"

5
08/05/2017

We stayed here a week ago and it is now our favorite hotel! We all loved the room of free massage chairs; the multiple settings were amazing! They also had two rooms of free arcade games for the kids. Great breakfast, warm cookies in the evening. Nice pool and hot tub. Recycle bins in the rooms. Many amenities at a great value!! But the best part was the customer service. All employees were super friendly and helpful (opposite of a different hotel I stayed in this weekend!) When we were checking out he noticed we were going to a basketball tournament and gave us granola bars and bottles of water to take with us. They definitely exceeded our expectations! I only wish they would duplicate this hotel in other parts of the Cities. :)

BWShakopee, Manager at Best Western Shakopee Inn, responded to this review
We are glad to hear you enjoyed your stay with us. Hope you did good at your basketball tournament. We look forward to you staying with us again!

"Nice home away from home "

4
28/04/2017

Room spacious and clean and quiet. Conveniently located. Lots of breakfast options. Relaxing massage chairs and so many of them too. Clean and spacious pool and hot tub. Not enough dinner options to walk to but that's the only improvement I would like.

, Front Office Manager at Best Western Shakopee Inn, responded to this review
Appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Excellent"

5
25/04/2017

I loved the stay everyone was so generous. The breakfast was good as well. And the massage chairs were perfect after a long day. The didn't use the pool area but I would love to in the future. Overall my experience was perfect.

, Manager at Best Western Shakopee Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Don't Expect To Get What You Asked For and Forget Parking!"

3
25/04/2017

If a mistake is made on your reservation, you will get the most polite "too bad so sad" attitude ever. Parking is tight. If you drive anything larger than a mid-size sedan, you will need to do some creative maneuvering. It was very clean, and that's its only saving grace.

, Manager at Best Western Shakopee Inn, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service.We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Thanks Hetal 9524459779

"Most comfortable, safe environment.. Friendly helpful service always.."

5
23/04/2017

We ALWAYS stay here.. because we have tried all the other area hotels and no one measures up to this place!! Thank you so much! Most comfortable, safe convenient to our business event . Close area restaurants across the street..10 stars!! Thank you!!

, Manager at Best Western Shakopee Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future

"Great place to stay"

5
03/04/2017

Highly recommended this place. They are very accommodating. Wonderful cookies!! Always clean and helpful with extra requests. I stay here twice a year and use the pool and hot tub. It's always working and clean towels are there for drying off.

, Manager at Best Western Shakopee Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Love the service and breakfast"

5
03/04/2017

I love this hotel for several reasons, first off they have a great hot breakfast. The rooms are clean and comfortable and service is very friendly. The owner goes to lengths to make sure it's a green property, which I find appealing. The hallways lights are motion activated, so as not to waste energy. Also, each room has a recycling bin, which is rare. Lastly, if you like arcade games this hotel has a good variety of older ones.

, Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

"Good value place to stay"

5
25/03/2017

This is a well equipped hotel. The rooms are spacious and well equipped, even including a chest of drawers and two suit case stands. There is a good sized indoor swimming pool. The staff in reception were exceptionally friendly and helpful.

"Comfortable renovated hotel"

3
02/01/2017

We stayed here for New Year's Eve 2016. The hotel is an older hotel that has been renovated over the years. It's not a Marriott but it's a nice, clean comfortable hotel. Our room had a microwave and refrigerator and the bed was comfortable. The shower had plenty of hot water and great water pressure, which is not all that common in some newer hotels. I can't comment on the breakfast, as we didn't get up in time to eat, but the manager gave us a small bag with fruit and bottled water for the road which was nice. All in all, it was a comfortable hotel and stay.

BWShakopee, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you so much for your wonderful comments! We take pride in our hotel and try and make you feel at home. Our staff and management love to take care of our guests in any way we can and we are so glad to see how much it shows. We will hope to see you again in the future for whatever may bring you into town. Thank you again for your business. Sincerely, Samantha Bawdon

"What a great hotel!!"

5
31/12/2016

We recently stayed a week (this would be Thanksgiving weekend) at the hotel for my daughters wedding. The Manager was most helpful as well as the staff being quite attentive. The room was clean and well kept up and bathroom was clean. The bed was clean and comfy!! The breakfast was wonderful...had lots of choices and was great!! We are definitely looking forward to staying again when we go to visit our daughter and son in law.

, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you for taking the time to share! I look forward to sharing you kind story with our team and seeing how happy they will be to learn of your great experience. We appreciate that you had been able to enjoy your holidays and hope to see you again soon

"Love It"

5
16/11/2016

Great place to stay. Of course my favorite part is the free massage chairs. Very relaxing to end a day or even start out the day. Clean rooms and good breakfast. Also free arcade games to play. Fresh cookies

"Piss Poor Management"

2
10/11/2016

see first note on start of review. Manager will lie about reservation to fit his needs. Was told by manager during different stay that no weekend rooms were available. Co-worker called and was able to book room for the weekend.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear guest, First of all, we would like to thank you for your continued business. We really do appreciate your staying with us and hope to continue having you stay with us. Please know that a cancellation can happen at ANY time. Someone, like yourself, may not be able to get a reservation while minutes later, another guest may be able to get a reservation if we receive a cancellation. We are not about to prejudice one guest against another guest, especially if they are working for the same crew. I would be happy to speak about this with you in person on by phone if you wish to give a call direct at (952)457-9520. Thank you again for your continued business. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Stayed with a wedding block"

4
24/10/2016

Great hotel. We spent a lot of time together in the lobby/breakfast area. I'm glad they allowed us to do this! They were very accommodating!!! My only complaint was the bed. I felt like we were on a boat if any of us moved!

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear Guest, Thank you so much for your stay this past weekend. We hope that you had a very enjoyable time at the wedding and during your stay with us. I'm glad to hear to hear that you had a good time getting together all of you in our lobby area as well and hope that you all enjoyed the massage chairs and arcades while visiting. Our apologies for the beds- We are under new ownership and in the process of having several renovations done, including new mattresses. We hope that you will stay with us again soon and thank you again for your stay. Sincerely, Nick Galgan Asst G.M.

"Worth staying here from Minneapolis !!!"

4
12/10/2016

Recently stated here with several rooms -for a 7 day stay...at first I thought it was too far from downtown but I quickly forgot about that! The hotel has a very comfortable feel about it. They make chocolate chip cookies everyday for the guests!! The rooms are good size and maybe a little older -however they were well kept and bathrooms were roomy and clean. Lots of pillows, flat screen TVs with so many channels! The housekeepers were nice and they had big, fluffy towels that were plentiful! A really large-indoor, salt water pool! Everyone loved that and the hot tub was a good one! They had dozens of old video machines stead around the motel and they were all free!! Air hockey by the pool. 4 different guest computers near the lobby also. The best was several of those big, massage chairs like they have in malls--some were even in a dimly lit room for relaxation!!! These were also free/spent extra time in those!!! Free lemon water also!!! The front desk staff was always asking if you needed anything or if everything was ok...the GM (Nick) did an excellent job of accommodating our group right as the Ryder Cup ended and they were running pretty full...Tim,Cheryl, especially were great! Pet friendly with really good attitude towards people's pets! I'd go back......good area.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you so much for your wonderful comments! Our staff and management love to take care of our guests in any way we can and we are so glad to see how much it shows. We will hope to see you again in the future for whatever may bring you into town and thank you again for your business. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"dakotasugar17 "

5
07/10/2016

This motel is great. Nice clean rooms Wi-Fi fast expanded tv micro and fridge in every room. Salt water pool and got tub. Free massage chairs and video games.great location to food gas shopping Valley fair Canterbury park etc... can't say enough about staff they are so helpful and nice. Stayed for a week with 10 rooms and will definitely come back!!!

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Randi, Thank you so much for your kind words. It's good to hear that you and your group have enjoyed staying with us and we look forward to having you back with us the next time you are in town. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Convenient location for Renaissance"

5
03/10/2016

This hotel was close to the Renaissance and they provided a free shuttle. We enjoyed the massage chairs, pinball machine, and free breakfast. Everything in the room was in excellent working order. One of our travelers had a problem with the train noise, but the rest of us slept through it, even my husband who is and insomniac!

"Excellent Customer Service"

5
28/09/2016

Howard was awesome in customer service and greeted me with open arms. When you enter any place of business you want that home warm feeling as if you are welcome. Howard did just that and was able to multi task as customer were arriving and still manage to answer the phone and peoples questions. The best part was he keep calm and with a smile.. Thanks Howard for all you do to make it a home environment.

"A Mixed Review"

3
24/09/2016

Front staff were attentive and very helpful. The room was clean, nicely appointed, lots of towels, a coffee/tea maker, great TV, very comfortable bed. Very pleased with the room! Breakfast was nice though the eggs tasted like egg substitute. The entry and breakfast room need a re-do. Droopy half dead flowers, overcrowded breakfast room with massage chairs squeezed in. It gave a negative first impression. Then the hallways on the main floor had doors open to the cleaning, laundry, and tool areas. It came across as cluttered and unappealing. New Plants, no mass chairs in the breakfast room, and closed doors to work areas would go a long way towards making this a nicer experience. We also had brown water coming from the tap, which management called about and gave us bottled water for. Our toilet handle broke off requiring us to open the top and manually flush. A partial refund would have been nice. It was not offered

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear Guest, First of all, I would like to thank you for your stay. We do appreciate your business and wish we could have done more to make your stay more enjoyable. I apologize that I was previously unaware of the issues and wish I could I could been of assistance during your stay. Please fee free to contact me directly at (952)457-9520, so that I may speak to you regarding these issues and see what what we can do for you. Thank you again for your stay and I hope to speak with you soon. Respectfully, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Friendly Staff and Clean Rooms"

4
19/09/2016

Convenient for business in the southern metro. The staff is always friendly. Waffles are good and breakfast is fresh with a decent variety of items. The rooms are clean, but sometimes a bit dated. Pool area is nice, but I have never used it.

"Review"

4
15/09/2016

We loved the added bonus of the massage chairs! And the free games for the kids was a perfect touch! I also liked the continental breakfast with biscuits and gravy, I will have to bring my husband and kids the next time we travel in that area!

"Very clean, friendly helpful staff"

4
11/09/2016

Good place to stay. Several places to eat are close by. They had to keep resetting our door card and this included many other guests so not sure what that was about. Very clean, comfortable rooms. Beds were a little hard but OK. Great breakfast with lots of variety. The product was kept fresh by staff.

"Shuttle to the Renaissance Festival"

4
09/09/2016

The rooms are clean and comfortable. The staff are friendly/helpful. There are free arcade video games around the hotel. There are free massage chairs, a pool, good continental breakfast. Good Chinese Food across the street.

"Nice staff, basic facilities"

4
05/09/2016

Not a fancy hotel, but clean and comfortable. Breakfast had toast, waffles, scrambled eggs, sausage, biscuits, bananas, juice and more. The games scattered around and the massage chairs in the breakfast area are all FREE! There is a shuttle that takes you right to Renaissance Fair front gate and picks you up at the end of the day.

"Love the pool!"

4
05/09/2016

We have stayed at this hotel for over 20 years. Always take good care of us! Love the "green" pool! Great experience overall! Close to our venue, great Mexican restaurant around the corner and 2 parks close to take the kids. Nice community also.

"Favorite Motel in Shakopee MN"

4
04/09/2016

Have stayed multiple times at this motel. Always found to be a good choice. Highly recommend it. It sometimes fills up during periods of high activity at Valley Fair, Canterberry Downs, and Renesance Festival.

"What a gem!"

5
06/08/2016

My family stayed here for 2 nights last week for a trip to Valley Fair. Front desk staff were super friendly, cleaning staff did an amazing job and were also very friendly, free breakfast was sufficient. There is a FREE arcade, FREE massage chairs, and a pool. Discounted Valley Fair tickets ($39 each). Apparently there is fresh baked cookies every evening. It was quiet despite being full that night. Showers had good water pressure, beds and pillows were great. Easy location to find.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you so much for the kind words! We really appreciate your having stayed with us and we look forward to having you with us the next time you are in our area. Enjoy the rest of your summer! Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Lots of noise"

2
05/08/2016

When we pulled into the parking lot we should have turned around and left. We knew there was going to be problems. Our guess is that their freezers or refrigerators broke because there was a food truck in the parking lot. But since we already had reservations we checked in. I don't know if it was because we made our reservation on expedia.com but the room we were given was horrible. Upon opening the door there was a moldy smell and the air was very humid. The carpet near the foot of the bed was also damp. The A/C helped with the humid room but it was too loud for us to have running while we were sleeping so we opened the window. But then the sound of the food truck rumbled into our room until midnight. We knew there was a good breakfast at this hotel as we have stayed here before, but their food truck was a bad idea. I would rather have no breakfast then to sleep with that sound. I don't know if we'll be back because we had a great stay the next night at another hotel in the area.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear Guest, First of all, I would like to thank you for your repeat business and for having stayed with us this past week. We do apologize for the condition of your room that evening and I hope we were able to speak with you at the time and try to make it right. We really do want you to have a comfortable nights sleep, regardless of how your room was booked with us. Regarding the truck, please know that was not 'our' truck. We know that the noise was an inconvenience and we tried having the truck driver move the vehicle himself before having finally having to resort to have the truck towed ourselves after consultation with the Shakopee PD. Again, Thank you for your stay with us and please contact me directly at (952)457-9520 if I can be of further assistance. We would like the chance to re-earn your business if we can. Respectfully, Nick Galgan Asst G.M. Best Wetsern Shakopee Inn

"Acceptable"

3
01/08/2016

Stayed here three nights on vacation. Booked through airmiles. I chose this location due to its proximity to Valley Fair. I'd have to say I was a little disappointed. I had read (and they advertise) that their breakfast was very good/deluxe, but I thought it was average at best. They also advertised free arcade games, but the two pinball machines I tried weren't fully working (one had only one flipper working!). The room itself was fine. although they didn't clean the room after our first night. I thought some of the staff were a little lacking in customer relations. I tried the hot tub, it seemed it needed maintenance/cleaning. So overall, I would stay here again if I had to, but I would try a different hotel next time.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear guest, I would like to first of all thank you for your stay and then apologize for any inconveniences that you may have experienced. I remember speaking to you in your room and am sorry to hear that we were still unable to overcome that first impression. Please feel free to call me direct the next time you come to town so that I may take care of you personally. We are under new ownership at this time and are working on making great strides towards improving the property over the next year, so I hope you might allow us another chance to re-earn your business. Thank you again for your stay and enjoy the rest of your summer. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"A Series of incidents"

2
24/07/2016

On Check in we were given a room that was clearly not empty. The other room had a sink with hair and dirt in standing water. The pool area was grungy and the water was cloudy. The hotel staff are very nice and clearly some of this was out of their field and should be attended to by management.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Linda, I would like to first of all thank you for having stayed with us for the night. We realize that you could have left at any time that evening to get other accommodations, so thank you for giving us the chance. We do apologize for the inconveniences you had experienced and we hope that you will give us the opportunity in the future to show why we are ranked #1 in Trip Advisor for the Shakopee area. The staff has been made aware of the problems that evening and we will work on not having the same issues again in the future. Thank you again for your stay and enjoy the rest of your summer. Respectfully, Nick Galgan Asst G.M. Best Western Shakopee Inn Shakopee MN

"very nice"

5
18/07/2016

The rooms were very nice, the staff was excellent.. one in our group was upset that there was not a gym, the rest of us didn't care, we liked the massage chairs much much more!!! Going to stay there again next time we are in the area!!

"Stay at BW in Shakopee, MN"

5
15/07/2016

Our stay was very enjoyable. Staff was very friendly, free amenities, and noise was never a problem. Room was clean and comfortable. Enjoyed the breakfast each morning and was always fresh and delicious. Would recommend this motel to anyone.

"Great place"

5
07/07/2016

Been here twice now. The salt water pool is refreshing and warm. The staff is friendly. The breakfast is great. The massage chairs are a nice added value. Beds are comfy. Hotel has done a nice job keeping up to date with the times.

"Great hotel but be careful in the pool"

4
06/07/2016

We were on a tour of the USA staying in different hotels and this was definitely one of the better ones. It was a lovely hotel with a great room and big bathroom. The beds were comfortable and there was lots of storage space and two luggage racks. In the lobby there were slot machines and games plus 4 free massage chairs which had varying degrees of massage from 'oooh lovely' to 'ouch' but good fun. Breakfast was very good with a nice selection of foods including bananas. The only thing that let it down was the pool. People in my party said it had a very rough floor and a few injured and scraped their feet on it.

"Awesome hotel and great price"

5
04/07/2016

This hotel was a find. The prices were amazingly cheap with free massage chairs to use during your stay, free arcade room, a clean pool that uses saline instead of chlorine that dries out your skin and the most amazing front desk staff. You can tell they take pride in the hotel and do the best they can to make sure their guests have the best stay. I will definitely be back!

"Excellent stay!"

5
02/07/2016

We stayed for one night but I think the kids wished it was longer. The room was fine - average size and clean. The extras made the stay and will bring us back! Excellent breakfast in the morning although not much table space for size of hotel. FREE arcade for kids and massage chairs. Tickets for free admission to Cantebury and a free shuttle. We will stay again next time we are in town!

"WONDERFUL STAY!! WOULD DEFINITELY RECOMMEND!!"

4
27/06/2016

VERY NICE STAY!! Would definitely recommend. Nice rooms, comfy beds, great staff and wonderful breakfast!! Rooms were clean and well organized. Modern updated amenities in the room. WOULD DEFINITELY RECOMMEND!!

"Smelly room with the filthiest carper I have ever seen,"

1
25/06/2016

When we saw that the motel was older (looks new in their pictures) we should have turned around. We walked into the room and it smelled old and wrong. Not sure what the smell was, but it took half a bottle of FaBreeze to tolerate the smell. Later that night I spilled some 7-Up on the floor. I used a white towel to clean it up and the towel turned black. The carpet had to have been filled with dirt and heaven knows what else. We laid down towels over the carpet after that. The breakfast was mediocre. The staff was polite. The bathroom was nice and clean. I am very sad this Best Western was so filthy. The WiFi was spotty

"Outstanding front desk staff"

5
24/06/2016

Our room on the third floor was very clean and quiet. Tons of room to spread out with a king size bed, sofa, coffee table, fridge, and microwave. Counter space in the bathroom was huge, but the 3 lamp light fixture could benefit from higher wattage bulbs. The lighting was adequate, but not quite as bright as my wife likes. The front desk staff, especially Toni, were simply outstanding. Very helpful with directions, restaurant recommendations, and with changes to our travel plans. Breakfast was very good and was set up early. Very close to the Casino and downtown Shakopee.

"My stay"

2
13/06/2016

Overall the staff was great. The condition of the motel is poor and needs a remodel badly. The motel needs parking lot and exterior improvements as well as a refresh of all rooms and common areas. There was an odd smell to the rooms and many stains in the common areas

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Corey, First of all, I would like to thank you for your stay. We are in the process of refreshing our entire property, inside and out and we hope we will have you stay with us again when the process is complete. We appreciate your review and, again, thank you for your stay. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"surprised how good this hotel was"

4
07/06/2016

Good rooms, helpful staff, 24hr coffee, cookies at reception in the evening. Nice indoor swimming pool with a good hot tub (tub does need a clean). Nice free breakfast with a good selection including hot items. A nice surprise was that there are 6 massage chairs in the lobby and games machines also, all free.

"Great Stay"

5
31/05/2016

I do not write many reviews but both my husband and I just want to say if we are ever in the area again we will pick this hotel before any other. The check in person was very welcoming and helpful. He upgraded us to a whirlpool suite and it was wonderful. The bed was comfortable whereas most hotels I have stayed in were hard beds. Everything was very clean. I loved the soap in the dispensers in the shower as well as on the wall in the bathroom. Eco friendly. The breakfast was great. There was a youth group conference in the area and a bus load had stayed at hotel and they were down in the breakfast area so it was crowed but they kept bringing hot food out and refilling everything as fast as they could. Could not ask for more. Thanks for the great stay.

"Excellent Pet Friendly."

5
18/05/2016

This was one of the nicest motels we have stayed in. The staff go above and beyond to make you feel welcome and comfortable. They were very environmentally concious. The place is spotless, the massage chairs and game room a great addition. The breakfast is excellent. Will be staying here again!

"Excellent Experience - Wedding Group"

5
15/05/2016

We had our wedding hotel block here for a wedding nearby in Shakopee. We had a large group of 50 people or more and no one had anything but nice things to say about the hotel and the staff! Every staff member we worked with was extremely kind and courteous and it was obvious that our satisfaction was their top priority. The great experience our family and friends had at the best Western in Shakopee contributed to having an awesome wedding weekend!

"Great customer service"

5
28/04/2016

Hotel staff has great customer service staff. Take care-of every need, even without asking. At breakfast time I was just starting to look for water jug, hotel desk representative noticed me looking and immediately asked how he could help even though he was busy doing hotel duty tasks.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Diane, Thank you for your kind words and for noticing the front desk clerk paying attention to your needs. I will be sure to pass on your compliments and I hope that you will stay with us again in the future next time you are in our area. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Cookies, massage chairs, arcade games - the extras are a delight"

5
27/04/2016

For the most part, a chain hotel is a chain hotel. This property, however, enticed us with fresh cookies every evening, half a dozen massage chairs in the lobby, and free old-school arcade games. The manager was around often, checking in with people to make sure they were happy, and clearly wanted to make sure everyone was enjoying themselves. The service was personal and much appreciated. At breakfast, there was even a note on the toaster - "5" for bagels, "4" for toast, "3" for english muffins. All of our breakfasts turned out perfectly thanks to that. Plus the room was clean and the beds were comfy. Definitely will stay again.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Michael, Thank you for your stay and for your kind words regarding our amenities and clean, comfortable rooms. We appreciate your noticing the improvements and labels we have made to our breakfast line, as well. We will look forward to having you stay with us again in the future. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Best place to stay in Twin Cities"

5
25/04/2016

FRIENDLY STAFF, VERY ACCOMMODATING. Had maps ready for us when we left to find our destination for the evening. Very quiet hotel. Excellent breakfast. The massage chairs are AWESOME. OUR son loved the arcade, it's FREE. COMFORTABLE beds, fridges in room. Great location. Hope to use the pool next time. Not enough time this trip either. Bonus: fresh baked cookies upon check in and out.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Elaine, Thank you for the kind words and excellent review. We will look forward to having you and yours stay with us again when your travels bring you to our area. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"April Junk Business"

5
25/04/2016

Very relaxing stay after 2 very busy days. Enjoyed the hot tub, peace & quiet of the room, the breakfast and the good rest I got each night. The staff was friendly, the room was clean, did not have to worry about the things I left behind in the room each day. I enjoyed the massage chairs they had in the lobby area for the guests to use. Overall I liked the hotel & will probably book there next year again.

"Very Pleasant"

5
24/04/2016

It is obvious that much pride is taken in keeping this property nice for its guests. They are eco-friendly as well. The pool is salt-water, so chlorine-free, which is a nice change. There are 6 full body massage chairs, free to guests, for a nice way to relax after a long day of shopping! The staff is friendly and helpful and the breakfast is fresh and has something for everyone. I don't have kids, but I did notice a small arcade for their entertainment. I would stay here again.

"Great place to stay in Shakopee"

5
23/04/2016

Wonderful experience. One of the best hotel breakfasts we've had. Staff we're so kind and helpful. I would highly recommend this to anyone needing a place to stay in Shakopee. Great location with nice restaurants nearby.

"very best of weekend"

5
21/04/2016

Service was above and beoned what I expected from the hotel staff and couldn't ask for a better and friendlier staff they were so helpful and it was great the whole time we were there. the area was great too

"Stay"

4
19/04/2016

I had a very good experience, everyone was friendly & helpful & definitely would stay again should I have to travel back to this area. Great location / distance to Mystic Lake Casino. Thanks Best Western!

"Definitely stay here - excellent as always"

5
12/04/2016

Excellent as always - always friendly, efficient, excellent breakfast selections, clean rooms, excellent service, massage chairs! outdoor seating and eating areas as weather permits. always feel safe there, parking is well lit.

"What Other Hotels Should Apire To"

5
11/04/2016

This hotel is perhaps the most welcoming and modern I've stayed in. The owner takes a very direct approach in welcoming guests, even mingling with them during breakfast to make sure their stay was up to par and ask if there's anything else he can do for them. It's a very "green" property...the most so I've seen at a hotel with recycling even in guest rooms, motion sensor LED lights throughout and a salt water pool and hot tub that are cleaner and easier on the eyes and skin. Also, GREAT hot breakfast and some extremely comfortable massage chairs in lobby free for guests. Coffee is of high quality. Has an arcade where the games actually work! Also, vending machines have more than just candy...they also have complete microwavable meals that you can heat up in your room microwave and keep cool in your mini fridge. I always love coming to Shakopee when I can stay in this hotel!

"Wedding Weekend"

5
04/04/2016

We came to this hotel with a group of approximately 30 people (not the most tame group either) and the staff was incredible! Joked around with us, constantly asked if we needed anything, and made us feel welcomed. Free arcade games too (Crusin' World, Golden Tee, pinball, air hockey)! Made me feel like a kid again!

"Amazing staff"

5
28/03/2016

Loved every minute of staying in this lovely friendly hotel, nothing too much trouble for staff, first morning my little girl was awake at 5am with jet lag, so we went for a little walk around breakfast area, and they offered her breakfast and by 6am she was in swimming pool, and my children where in pool at least once every day sometimes up till 10pm in the evening (maybe best to bring some water shoes if they love swimming as much as my children as floor can be slightly rough) free arcade games , cookies in the evening , would never stay anywhere else now in Shakopee would give it 110% if I could

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you so much for your kind words! We appreciate that you decided to stay with us and you and your children enjoyed the pool/ arcades/ breakfast as much as they did. We hope to see you and yours back with us again soon. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Concert night"

4
23/03/2016

Location was good for going to Mystic Lake Casino. Only 4 mile drive. Room was clean. Bedding was very nice. Breakfast was great. Extra perks were 4 massage chairs in the lobby. The 4 of us used these and they were very nice. Also had free video games in a room for kids. The gentleman that checked us in was so friendly. I wish we would have wrote his name down. Gave us 4 bottles of water and granola bars at check in

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you for your stay! It was great to have you with us and hope to see you the next time a concert or event brings you into town. I will also pass along your kind words to those who took care of you, as well. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"great staff and breakfast"

5
14/03/2016

I was very satisfied with the breakfast and the quality and attentiveness of the staff present. I enjoyed the stay from the second I was there to the minute I checked out. Having everything in the room (toothpaste to mouthwash) was also very convenient -George

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
George, Thank you so much for your kind words. It was a pleasure serving you and we look forward to your next visit! Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Sport Show Hotel"

4
10/03/2016

The brother in law and I attended a Fishing /Hunting Sport Show in Shakopee Minnesota and stayed at the Best Western Shakopee Inn. It is in a convenient location not far from the race track where the Sport Show was being held. I have multiple environmental allergies and the pool was a special treat for me as it had been converted from chlorine to salt water (brine). I was able to swim and breathe easily. The room was dated but had everything in it that we required. TV, microwave, WIFI etc.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Thank you for your stay and your kind words regarding our heated saline pool. We hope to see you again when the next sports show or event brings you into town. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Business conference"

5
08/03/2016

Excellent helpful staff. Fantastic selection of food at complimentary breakfast that was fresh and presented well. Really enjoyed the saltwater pool and whirlpool for relaxing after busiiness. Very clean rooms and facilities. Checking in and out was a breeze.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Lynn, Thank you for the terrific review. We hope to see you again the next time business (or leisure) brings you into town. Best Wishes, Nick Galgan Asst G.M. Best Western Shakopee Inn

"A Very 'Smart' Hotel"

5
05/03/2016

This is a smaller...yet very well-maintained property. It has a great location...close enough to walk to several restaurants/gas stations/shops within the immediate area and much more just a short car drive away. This is probably one of the most energy efficient hotels I've stayed at in the recent past. They have awards/news stories on the walls with accolades of being very green. Examples: instead of disposable amenity bottles [shampoo/conditioner/lotion]...they have refillable dispensers in the bathrooms. Also...the main arcade [plus...there are many additional games throughout the stairwells] is only 'turned on' when it's in use. All lighting appeared to be florescent and many lights in the public spaces were on motion-sensor so they only turned on as needed...same with some of the soda vending machines--the lights only turned on while you were near them. I totally appreciate all their efforts to protect our resources...very commendable! The couple who owns this hotel are very invested in their property and it's evident they understand the notion of hospitality. I had several interactions/conversations with them...and they're delightful! Now...onto the actual stay. We were originally reserved for an accessible room as that was the only option available at the time of booking. When we arrived to check in...I made mention that we didn't need an accessible room and if possible...would have liked just a king. Not only were we given a king...we were also surprised with a complimentary upgrade to a jacuzzi room...which we appreciated immensely. My little one just adored this and had fun playing in the huge bathtub. [It's a typical sized jacuzzi: probably suitable for two adults or a few smaller children.] The room was very spacious...modern and clean. We also had a mini fridge/microwave/sofa/work desk inside. In terms of room temperature...they hit the nail right on the head again by having a wall mount unit that guests...not the hotel...control. So...your room is always just the temperature you'd like it to be. We were very comfortable in our room. The bed was plush and cozy with nice bedding and plenty of pillows. [Additionally...there was an extra pillow and blanket tucked in the closet.] The bathroom was nice...abundant counter space. The towels were soft and nice quality. The shower head was adjustable...and the water pressure was just fine. Back to that arcade I mentioned earlier...I forgot to say that all the games here...are free! Yes...FREE! Besides the free games...they also offer a total for six top quality massage chairs for the adults...100% free as well. I enjoyed a head to toe massage and felt like a million bucks afterward. Talk about sensational perks! The pool area is large...and both the pool and hot tub are saltwater...no itchy skin or swimsuit discoloration. Terrific! The pool itself is large and lap swimming is definitely an option. The hot tub was a bit smaller [I'd guess like seven adults could easily fit]...but...that didn't pose an issue for us whatsoever as each time we stopped at the pool...we were the only ones there. There are lots of windows in there so it's a very bright space. Breakfast in the morning was very good...slightly better than some other similar hotels. Besides the typical breakfast fare: cereal/toast/pastries/yogurt/juice/coffee/milk/fruit/etc...they had three hot options. There were biscuits and gravy...cheese omelettes...and big chunky potatoes. My favorite feature was the waffle maker. Typically you can only make one gigantic waffle...which is just way too much for me. However...the waffle maker here was four mini waffles...versus just a large one. Another 'smart' solution! Everything was hot and fresh and plentiful. The wifi is fiber optic and I never experienced any lags at all. It worked perfectly. They also offer two guest-use computers in the lobby area. The hotel is very clean and quiet. Even though we weren't the only ones there...it sure felt like we were. There is also a little 'smoking' patio out back with benches for relaxing. This hotel is pet friendly...as we saw several dogs strolling around while we were there. If this is a concern for you...make sure to request a non-pet room when reserving. It is three stories tall...and there is an elevator. The ladies from housekeeping that we met were friendly and took time to chat with us. Also...the engineer was very friendly and noticed there were no towels in the pool area for us...and before I could even ask for any...he was there with a fresh stack for us. I can't say enough good about this property. They all really understand the concept of hospitality and make you feel right at home. I'd gladly return here...and...wouldn't hesitate to recommend it.

"Kept the guys happy"

5
29/02/2016

We where trying to find an affordable place for a special Olympic Basketball tournament -my son suggested this hotel and even tho it was 45 min from the tournament it was well worth the drive. My guys loved the pool, massage chairs, breakfast and the highlight was the FREE arcade games. This makes my job as a foster mom so much easier when they are happy. So hats off to you Best Western Shakopee we will be a return customer for sure.

"Clean and tidy best value hotel"

5
27/02/2016

Reading hotel reviews in the area there is in my mind an unreasonable weighting assigned to Hotel position. I value a clean, tidy and well maintained hotel well above where it is located. The Best Western in Shakopee met and even exceeded my expectations. The room was spotless, all the amenities worked well and the staff were very pleasant. As it happens its location wasn't bad either but when it comes to a choice pick a clean hotel and drive to wwhere you need to go.

"Pleasantly surprised"

5
25/02/2016

We stayed at this hotel for a wedding. It was the hotel the bride and groom booked for guests. Upon arrival, we were discouraged at the appearance of the outside. However, once inside and especially inside our room we were very pleasantly surprised. The hotel was exceptionally clean and the bed was very comfortable. The staff was wonderful and the breakfast was quite good compared to other hotel breakfasts we've experienced in the past.

"My home away from home for a long-term project"

5
24/02/2016

I have stayed at this hotel once or twice a month for almost 2 years while completing a long-term project. The staff is the best, they always go out of the way to make me feel welcome. The rooms are comfortable and clean and I'm always recognized for my Diamond status with a complimentary upgrade to a Jacuzzi room. This makes being away from home so often much more enjoyable. The free Massage chairs in the Lobby are an added bonus. Thank you Nick and staff for a great place to stay!

"Girls night out"

5
23/02/2016

The staff at the hotel was very accommodating as a Best Western perks member we were upgraded to a Jacuzzi suite with an adjoining room. The check in staff was very friendly and helpful when we were looking for a taxi and a place to eat, we were given drink vouchers for a restaurant near by. Rooms were as expected, free breakfast in the am with many hot food items, check out staff was just as friendly as check in staff.

" Nice Place"

5
19/02/2016

I was visiting my fiance for the weekend, I stayed at this facility because it was priced right and offered a free breakfast. I didn't expect too much but was pleasantly surprised by the awesome customer service clean room and yummy breakfast! I definitely would recommend staying at this hotel if you like a clean room, great service and a good breakfast. BTW..they also have a look and a free arcade area for kids.

"They understand hospitality!"

5
16/02/2016

This is our third time staying here. Staff is very friendly and helpful. Rooms are clean and comfortable. The breakfast is delicious with a lot of choices. This is our "home" when we come to the cities.

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Perry, Thank you so much for your kind words and comments regarding our property and staff! We love taking caring of our guests with a Hot N' Hearty breakfast and Friendly MN Hospitality. We look forward to having you stay with us the next time time you are in town. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Impressed with this hotel"

5
16/02/2016

not expecting it to be that good since we have a different Best Western stay that was a nightmare before, but since it's near to where we are going so we gave BW another shot, and was really impressed!!!

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Imelda, Thank you so much for giving us a chance to have your business at our Best Western property. We were so glad to have you stay with us and we will hope to see you again in the near future. Sincerely, Nick Galgan Best Western Shakopee Inn

"Customer service 5 stars!"

5
15/02/2016

We visited this hotel as I was in town for a conference. The location was only a few streets from my conference location as well as 7 minutes from mystic lake casino, a fun stop on our trip. Upon arrival it turns out our rooms were incorrect but when I returned to the front desk to let them know we were given the best customer service one could ever imagine. We were promptly upgraded into the best rooms in the house which were king rooms with whirlpools, a living room, a kitchenette, massage chair, and bathroom with a separate vanity as well. The person I was traveling with ALSO was given the same courtesy going far and above the standards of service! The entire hotel is covered with free play arcade games and free massage chairs! Just a bonus to you. We had a blast revisiting our 1980s youth by playing some of the old favorites. The pool was superbly cleaned and they use saltwater! It was heated to bathwater warm temps so was very comfortable to get into! There is also a hot tub here as well. Let's not forget to talk about breakfast! Typically a hot continental breakfast has a few choices and then the usual cold. This specific best western location sported fried potatoes, eggs, sausage, waffles, french toast, biscuits and gravy, a cereal selection, bread selection, donuts, muffins, bagels, every condiment you could desire, in addition to juice bar, milk, and coffee bar! It would be impossible to walk out of this breakfast without finding something you like. There are also snack and soda machines in the hotel if you've forgotten your goodies. This is an A plus hotel for both service and standards. It is fantastic to still see people care about your stay and go out of their way to make everything great for you!

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear guest, Thank you so much for your stay and we were so glad we were able to give you the King room you had requested (and to give them to you upgraded, as well). We appreciate your kind words regarding our breakfast and amenities. We will look forward to having you back with us the next time you are in town. Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Bait and switch!! Liars and theives!! And they dont change the bedding!!! Beware!"

1
08/02/2016

We walked in asked if they were dog friendly. Yes they say. We say ok we have dogs. Yup no problem. Sign here he says, and we get the key. Very uncomfy pillows, old dingy carpeting, no coffee in room except Decaf! However it was unsafe to drive home( blowing snow etc) so we took the room and made the best of it. In the morning we get a call after we check out. The man, Nick G, (the asst manager) calls and says hey we have a $20 extra per night charge for your dogs!! So we need $60!! What? We specifically told the man at check in we had the dogs. This is bait and switch. Tell the consumer one price and withhold the other fees so that we are not able to make an informed buying decision! If we had been informed of these fees we would NOT have chosen this hotel. We wouldve kept looking. Soooo then he says there was BLOOD on the sheets. I was menstruating and left a tiny dot of blood. So he says NOW THE ROOM CANT BE RENTED TONIGHT!!! OMG!! What??!!!! ?? So you DONT CHANGE THE SHEETS??????!!!! I was shocked. I said really so you have never heard of bleach? And OMG the room cant be rented tonight??? Hey try changing the sheets!!! Omg omg omg It was a dive to begin with and no the truth folks, if YOU stay there, it sounds like you will have someone ELSES sheets!!! AND even tho you say i have dogs or whatever else your specifics are i BET you get a call later yo add more money to your bill!!! What a bunch of RUDE and unprofessional people. I asked to speak to Nicks boss ( the mngr whos name he said was Bob S) and so guess what? The customer service star that Nick is HUNG UP ON ME!!!!! I called back and the lady says oh Nick left. Riiiight, he just ran out into the blizzard? Where did Nick manage to go in 30 seconds??! I asked to speak to Bob, she was incredibly RUDE and UNPROFESSIONAl! In broken english she LIES and tells me Bob just went into a meeting. Sure he did. And Nick ran off into the freezing blizzard. Uh huh. Sure. Wow. Buyer Beware! You will get the old Bait and Switch with the rates and extra fees and if you actually sleep on the sheets they will be mad and tell you now we cant rent it tonight!!! That blows my mind!!! Dont they do laudry on site? Dont they have more than one set of sheets for each room? How in the world is it possible that they would say that to us?!!!! Then, if you question them or their underhanded sneaky bait and switch the rate later tactics they will just hang up on you then RUN and HIDE. STAY AWAY!!!! Spare yourself this misery!! I am going to write to Best Western headquarters. Someone needs to hear this!! No other weary travelers deserve this treatment.

"Welcoming, comfortable, with all the amenities you need!"

5
27/01/2016

A great supporter of local sporting events, especially the Minnesota Hall of Fame Racquetball tournament. The rooms are clean and comfortable and the breakfast is full of everything you'd need to get your morning started, complete with several full body massage chairs! Will stay here every year during tournament time!

BWShakopeePlus, General Manager at BEST WESTERN Shakopee Inn, responded to this review
Dear Guest, We were so happy to have your group stay with us, as we look forward to the Hall of Fame racquetball tourney every year. We appreciate your kind words as well regarding our amenities. Thank you for your continued business! Sincerely, Nick Galgan Asst G.M. Best Western Shakopee Inn

"Our stay at Best Western in Shakopee, MN"

4
25/01/2016

Although it is an older hotel it has been well maintained and their is everything you need for a nice stay. The owners are wonderful and make sure that you have a pleasant stay. I would recommend others to stay there.

"Family Christmas get together"

5
23/01/2016

We had the best time thanks to the Hotel staff! WE loved their friendliness and the fresh cookies every night and endless coffee. But the massage chairs were a huge hit also! There were a bunch of us there using 8 rooms and we had a Blast!

"Convenient, close to casino"

4
06/01/2016

A nice plac e to stay. My wife and I were pleased with the convenience, service and comfort of the hotel and amenities available. We had plans for a New Years Eve celebration at a nearby casino and found this hotel to be a convenient distance away from our destination.

"Great stay"

5
31/12/2015

This is a great hotel, the staff are friendly and helpful. Rooms are clean, breakfast is very good. We stay in a lot of hotels with our job. Highly recommend this hotel. Didn't get to try out the salt water pool, but will next time. Thanks for the great stay.

"Wonderful service, GREEN hotel, great for Families!"

5
26/12/2015

The service is wonderful. The staff are helpful and accommodating. They are willing to help with anything. Tim,Samantha, and the Owners really understand Hostelry. The breakfast is extensive with waffles, French Toast, Biscuits and gravy, cereals, bagels, English Muffins, scrambled eggs, fried potatoes, rolls doughnuts, biscuits and gravy, muffins. It is served from 6:30-9:30 AM. Coffee, Hot chocolate, and tea is available 24/7. Home made cookies are also served. The pool and Hot tub are Salt water instead of chlorine, which makes your skin feel great! They have 6 Massage chairs free to use. For children they have 2 areas with free video games and pinball machines. This is a Green hotel. They Have dispensers in all the rooms for shampoo, conditioners, body lotion, and Hand wash. The rooms are very clean! The rooms have microwaves and Refrigerators. The rooms are decorated modern with nice clean finishes. The beds are thick with extra nice pillows and comfortable mattresses. A family friendly Hotel with things to do for children. They Have 2 computers in the breakfast area for public use and a office area for the business minded customer, with two additional computers. They offer printing for reasonable demands free. The WiFi is excellent, with good service and NO dropped internet. That service is free! I stayed at this motel for 5 days in 2015, and yearly plan a stay for five days around Christmas for Family and friends. There is a casino, Horse track and Valley Fair is close. You will not regret staying here.

"Stay of a lifetime"

5
08/12/2015

When traveling around the US, one may see many places calling themselves the "Best Western" but they are all liars. Only one can be the best, and that is the Best Western of Shakopee, MN. Let's begin with the upkeep. Our large, beautiful rooms were stunningly clean, the entire building always smelled fresh and the towels always fluffy. The lobby, which includes a computer, tables for eating the complimentary breakfast (we'll get there), a game room full of free arcade games, and another room of massage chairs, was always kept clean. There was never a thing out of place during our entire stay, other than the occasional newspaper which people would enjoy over breakfast. Which brings me to my next point. The breakfast. Oh, the breakfast. As someone who travels for business I've found that "complimentary breakfast" usually means milk, cereal, instant oatmeal, and the occasional piece of fruit. But not for Best Western of Shakopee. Oh no. They have a full buffet-style breakfast every morning featuring freshly cooked eggs, French toast, sausage, biscuits and gravy, and a full selection of cereals, yogurts, fresh fruits, and pastries. When Best Western of Shakopee says breakfast, they mean breakfast. And now, friends, you may ask, "What is the best quality of the best Best Western ever?" That would be the people. The whole staff went above and beyond hospitality for the entirety of our stay. We were greeted with freshly baked cookies at the door every night, as well as friendly conversation. By the end of our stay the owners remembered our names and asked us how our project that we were there to do was going. They even remembered that my coworker was having his birthday at the end of the week and gave him a birthday gift. Like I said, this is the best of all Best Westerns. So in conclusion, let me say that I'm from the East coast and I would travel to Minnesota just to stay at this location. It is close to the Mall of America and relatively close to the cities. Definitely 5/5 stars.

"Great Stay"

5
03/12/2015

We have stayed at many Best Western and this was the best of the many that we have stayed at. Service was great and the room was very nice. Quite and clean. Will stay there again! The room was very quite. The fact that the fan on the heater did not come on during the night was a plus! Breakfast was great and the chairs in the lobby were wonderful!

"hockey"

4
01/12/2015

Clean, good breakfast, very friendly staff. free video games for kids. Clean pool. Showering a problem with not much hot water. Ran out two days various times. Convenient location. Stayed for hockey tourney would recommend allocating kids on first and second floors instead of all spread out.

"I Feel Swindled and want a partial refund!"

3
24/11/2015

This place was a ripoff. They charged $119/night and $20/night/dog for folks who were in town at a dog show. The advertised price is $84/night as I am writing this review. When I made my reservation I negotiated that I would not pay the pet fee, but when I was checking in they were playing that canard with others who were also there for the dog show. The property definitely is NOT one that is in the $100+/night category. Depending on who was working, some of the staff were outwardly hostile to dogs and their owners. I will think twice before staying here again. I was originally put into a room that had a musty odor. My original room had a musty odor, and around midnight the heater started making a loud racket, so much so that I couldn't sleep. I asked for a new room and had to move. My new room didn't have the odor. I assumed that the front desk person who checked me in put me in that room on purpose because of the dogs, which upset me. Mattresses were very soft, which I don't like. Pillows were small and offered weak support. But sleep quality was ok. Internet was VERY SLOW... I couldn't even stream Hulu without using my personal hotspot. Breakfast was subpar. They offer a lot of nice sounding things, but when you see it in the morning you're like "ewww". The "scrambled eggs" are pre-formed egg-something made to resemble a fried egg. Really quite gross. Then there's the gravy in a bag with the frozen biscuits and the make-your-own-waffle carb overload. I think they had sausage too... but not any fakon. Very disappointing.... I had breakfast elsewhere... and you'd think at $119/night I could get a real breakfast included!

"Good rate for business"

3
21/11/2015

This was a seven night stay and I was quite comfortable in my room. This is my third stay at this property. Downside, the doors slam and no ones prevents ot for the consideration of others. The motion detector lights in the stair wells are like playing the slots. Sometimes they come on sometimes they do not. I mentioned this is my last two revviews of this property. The breakfast is less than desireable and I only used it the first morning. My biggest complaint is they allowed a person with a disabled placard to leave a trailer in one of only three disabled parking places. He managed very well to couple and uncouple the trailer somit could have been put in another spot so the other vehicles with disabled placards could have utilized it. Trailers are not include when it is not attached for disability status. I am in Shakopee twice a year for several nights. I may consider Country Inn and Suites in the Spring. There were several exterior lights that did not work and the lot was very dark in places.

"Like Coming Home"

5
20/11/2015

We have been staying at this hotel twice a year for years. It is like coming home. We always get the same room. The warm and wonderful couple that owns this hotel are always there to greet us. They make sure all is well. We are there to work, and the state of the art massage chairs (free to guests) are an amazing gift. Our room is just as we left it. We really look forward to returning to this hotel. I cannot say that about others, because, frankly, being on the road is intensely stressful.These delightful folks make it less so. It's all about the human connection. The level of caring. It isn't just a place. We are not a number. We are friends.

"Excellent Experience"

5
17/11/2015

The owner of this property is present every morning, and is out with the guests making sure all is going very well. He knows his customers, and develops relationships. The entire staff is Customer Service oriented, extremely friendly and attentive. The overall experience at this property is amazing. They have FREE arcade for the kids, and a really nice Hot Tub and pool area. A great place to unwind after a long day of work, or play.

"Wonderful experience at Best Western, Shakopee INN"

4
16/11/2015

Just stayed at Best Western in Shakopee, MN for a girls weekend. Wonderful staff, perfect location, great breakfast...management kept breakfast open and hot for friend who habitually runs late! Highly recommend this facility!

"Business Trip Destination"

4
16/11/2015

Great place to stay. Like the rooms, and the massage chairs. Breakfast is good with hot items and gravy, and the cookies are nice after a long day. Tim at the front desk went out of his way to be very helpful.

"VERY happy with our stay"

5
11/11/2015

The massage chairs were fantastic! The staff were all friendly. The room was very comfortable. Loved the homemade home fries in the morning. I would highly recommend this hotel to any of my traveling family and friends. We already have recommended it. The only complaint I have is that the juice tasted very watered down. We drank something else for breakfast. Fortunately, there were choices.

"Wife"

5
09/11/2015

Clean and tasteful rooms. Loved the many amenities and the free massage chairs and arcade room! Staff was very friendly and helpful. Lobby was decorated very nice. Just a super, all around hotel to stay in. Worth the money! The beds were comfortable. The only thing for me were that the pillows were very plump, but that is better than flat! We will definitely be staying here again.

"Perfect for Student Groups"

5
02/11/2015

Ideal hotel for student groups. Free games, a decent pool, and and excellent breakfast make this hotel special. It's very close to Valley Fair, Chanhassen and Mall of America. The staff goes out of their way to be helpful.

"Slept like a baby"

5
31/10/2015

The beds were amazing along with all the amenities that came with it. The breakfast had a ton of options to have. Everything was hot and full. The rooms were very nice and well equipped. The staff was very nice and professional.

"Don't let looks fool you"

4
18/10/2015

This hotel may not look like much from the outside but it's obvious that the owners take pride in enhancing your experience. Beds were very comfortable but beyond that were the little things, like breakfast and massage chairs... I need one at home!

"Early Halloween Trip"

5
13/10/2015

The hotel was very nice, the room was clean and ready upon our arrival. The pool area is nice the salt water is much better than chlorine. 6 massage chairs were very relaxing and the breakfast was excellent.

"Convenient and Clean"

5
12/10/2015

We found this hotel last year and really enjoyed our stay. The hotel is clean and the staff is very friendly. We always stay here when we go to Valley Scare in October! The massage chairs are wonderful after walking around the park all day. We found the breakfast very good and the rooms are roomy and comfortable

"Stay away from this hotel"

2
09/10/2015

Hotel quality is very Poor. Rooms in this hotel has old and worn linen. Socket for mobile charging not easily available or accessible. I had to take out one of the lamps next to bed to charge the cell in the night. Breakfast quality average or poor. It was not worth money paid.

"Yearly Trip - Always Beats Expectations"

5
08/10/2015

This location is my hotel of choice when traveling to area. Owner and staff are Professional and always willing to go the extra mile. Best value and experience each and every time. Recommend highly and will continue to be my location of choice.

"Very clean and complimentary shuttle to Ren Fest"

5
06/10/2015

Really enjoyed our stay. Every time we called the hotel to ask a question (because I forgot to write things down) the staff was professional and courteous. The owners checked us in early and then drove us to the Renaissance Faire, which was really nice. The room was very clean and the bed was comfortable.

"A great place to stay"

5
06/10/2015

Wonderful staff, good food and great cooks. Food was not over salted. plenty of variety. Nice quiet room, very clean and pleasant. Energy efficient hotel, very carbon-footprint conscious. Full service lounge -- free game room, and spa-chairs. great Internet --very fast. Vending machines have full dinners (frozen). You have a microwave and a refrig in your room. I was there for Renaissance, and the manager took us to the fair several times. He is a great conversationalist with a delightful personality. NOTE: If you are planning to use the spa-chairs, be sure you have 2 inches of strong padding behind your back. The designers of these chairs has NO clue what can seriously bruise a human body.

"weekend getaway"

5
01/10/2015

This is a very eco friendly hotel that has a caring team of people to check you in and help in any way you need. The rooms and beds are comfortable and clean. The amenities and breakfast are as good as it gets.

"Noise from the entry door"

4
30/09/2015

This is out 5 year staying it this hotel and have never had any issues before this stay.. Out room was on the first floor (125) i think.. It was right next to side entry door and the stairs leading to the 2nd floor. Every thing some one would enter via the door it would hit a steel support out side the building and shake my bed. it woke me up twice also you could hear other guests walking up and down the stairs. My wife and have been staying it this hotel for the past 5 years, This was our annual trip to "JUNK Bonanza" held at Canterbury Park.. This is how we celebrate our wedding anniversary and have enjoyed staying it this hotel.. On check out I mentioned it to the man at the front desk his reply was "no one has ever complained about the noise before" and seemed disinterested in discussing the matter any further..