Best Western Hotel Estacion Central, Santiago De Los Caballeros

Our room didn't have hot water in the shower and because of that we couldn't have had a shower. Because there was no hot water in the shower. We asked to fix it or change rooms, but nothing happened...It cercainly was the worst experiency we ever had

Andrea Loyola Martinez, Guest Services / Front Office at Best Western Estacion Central, responded to this review
We appreciate your preference for our hotel. We are sorry for the inconvenience, we hope you will stay with us again so that we have the opportunity to offer you a superior experience. Have a great day.

We were in Chile for 12 days before joining a cruise. We didn't know where anything was located in Santiago but tried to get somewhat near the airport and not downtown. We had a mall near the hotel, money exchange, pharmacy and grocery store all within a block. We were leery of the neighborhood at first, but actually felt safe in our hotel and got used to the surroundings.

Andrea Loyola Martinez, Guest Services / Front Office at Best Western Estacion Central, responded to this review
Agradecemos su preferencia por nosotros. Esperamos tenerlo nuevamente en nuestro hotel. Que tenga un excelente día y esperamos tenerlo de regreso para disfrutar de la experiencia Best Western.

I can highly recommend a stay in this hotel while in Santiago! This was super clean, the staff was so professional and helpful, the breakfast was good and the wifi worked perfectly. The location is quite hectic but it's like literally next to the Central station and the bus station, so if you are travelling by bus you have the best access to this hotel! Without a doubt I give this hotel 5/5 stars.

BWEC1234, Director de Recepción at Best Western Estacion Central, responded to this review
Hello Krista really appreciate your coments, Best regards.

Spent 4 nights at BW Hotel Majestic. Great location - easy access to Hop On/Off Bus,restaurants,historical sites & shopping.Hotel is older but well kept & has great character.Staff were helpful.We had to make an emergency trip to hospital & Serj was amazing ! He made a difficult situation much less traumatic by his kindness.

Trip08288384931, Director de Recepción at Best Western Estacion Central, responded to this review
Gracias por valorar la marca Best Western.

My boyfriend and I had an overnight layover in Santiago, and decided to book this hotel last minute. It was only twenty minutes from the airport, so we figured why not grab an Uber and have a bed. We arrived around 1:30AM, and there was no entrance to the hotel. Literally everything was closed, and we had to have our Uber driver circle the block multiple times. If I'm being honest, the neighborhood wasn't the best, and I was not getting out of the car. We dialed a number for the hotel and it was disconnected. When we finally got through, they told us to pull around in the car to a side entrance, our driver beeped, and they opened the metal gate for us. I joked to the receptionist when we were checking in how hard it was to find the entrance. He then proceeded to tell us, “Yeah if we don't close everything at 9:00PM we'd be robbed.” which wasn't comforting. He was very friendly tho, and there was security in the hotel. The room was clean, and we did feel safe once we got in. I just wish they disclosed that there wouldn't be an open front entrance, and we'd have to beep on the side. Thankfully our Uber driver was so patient and didn't kick us out of the car. I'm not sure if it's always like this or because if the riots, but it needs to be disclosed that there's literally no entrance, especially for guests checking in late night.

Trip08288384931, Director de Recepción at Best Western Estacion Central, responded to this review
We apologize for this inconvenience the hotel are open 24 hours everyday but the last week we have had several riots in downtown área it for this reason that we were forced to close the hotel entrance for our guest and staff security. Really appreciate your comments and we will use this information to continue improve in our security protocols. Best Regards

Location was excellent and if you travel by bus next day the bus station is on the same street less than block away. The beds were good. Excellent was the duvet covers! Good reading light. Nice bathroom and comfortable towels. There was a laminated list of tv chanels and also we could change the tv programm language into english.

Trip08288384931, Director de Recepción at Best Western Estacion Central, responded to this review
We really appreciate your comment, thanks a lot.

This is a very clean and modern hotel. The staff are always happy to help, the rooms are big, bed is very comfortable and bathroom just as good. The restaurant was open long hours and very accommodating. Provides good value for money. Very happy with our stay.

Trip08288384931, Director de Recepción at Best Western Estacion Central, responded to this review
Kevin really appreciate your coments we try every day give the best . Thanks.