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Vorteilscode

Best Western Plus Sanford Airport/Lake Mary Hotel, Sanford

3.0/5  - basé sur 66 notations.
3401 S Orlando Drive, 32773-5607, Sanford, United States - Karte ansehen

Kostenloser Flughafentransfer (Sanford Airport), jeden Tag von 5:00 Uhr bis 22:00 Uhr. . . „Stay&Fly“-Tarife verfügbar unter „View Additional Discounts & Packages“ (Zusätzliche Rabattangebote und Pakete). Hotels in der Nähe des Flughafens Sanford erleichtern es Reisenden, die viel unterwegs sind, ihren Aufenthalt optimal auszunutzen. In unserem Hotel in Sanford legen wir Wert aufs Detail, um das Reisen für Gäste angenehmer zu machen. Am nahe gelegenen Lake Mary können Gäste Erholungs- und Wassersportangebote wie Angeln und Wasserski nutzen. Das Rennen „Daytona 500“ findet ebenfalls in der Nähe statt. Viele unserer Gäste holen sich bei uns den Adrenalinkick, den nur solche Rennen bieten können. Hotels am Flughafen Sanford gehören nicht in die Kategorie der durchschnittlichen „Flughafenhotels“. Nur wenige Minuten von der Anlage entfernt gibt es viel zu erleben, so dass Sie bei einem Aufenthalt bei uns nicht nur Flugmeilen sammeln. Ein „Stay & Fly“-Service ist ebenfalls verfügbar. Die Region ist bekannt für die Pilotenausbildung, und wir beherbergen das ganze Jahr über etliche Studenten. Der nur wenige Minuten entfernte Sanford Zoo ist ein Muss für Familien und alle, die einen entspannenden Tag mit dem Erkunden der Anlage verbringen möchten. Ausbildungseinrichtungen in Sanford liegen ganz in der Nähe. Flughafenarbeitnehmer als auch FEMA-Mitarbeiter schätzen unsere Anlage als zweites Zuhause. Nachdem Sie uns verlassen haben, können Sie einen Abstecher zum Flohmarkt von Sanford oder in eines der vielen gehobenen Restaurants machen. Arbeit und Vergnügen lassen sich hier wunderbar kombinieren. Viele unserer Gäste nutzen unser Hotel nahe Daytona und Orlando als Zwischenstation auf dem Weg in einen unvergesslichen Urlaub. Ob Ihnen der Sinn nach Disney® oder einem Strandurlaub steht, das richtige Hotel ist für einen gelungenen Familienurlaub ebenfalls wichtig. Unser Hotel ist nur 20 Minuten von beiden Städten entfernt und bietet erschwingliche Preise. Der Flughafen Sanford, nur eine kurze Autofahrt entfernt, bringt Reisende aus aller Welt zu uns. Wir freuen uns, Sie bei uns begrüßen zu dürfen, ganz gleich, ob Sie nur eine Nacht bei uns verbringen oder länger bleiben. Reservieren Sie Ihren nächsten Aufenthalt im Best Western Plus Sanford Airport/Lake Mary Hotel.

Best Western Plus

Sanford Airport/Lake Mary Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 613 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
191
Sehr gut
179
Befriedigend
116
Mangelhaft
72
Ungenügend
55
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
22
Alleinreisende Alleinreisende
53
Familie Familie
275
Geschäftlich Geschäftlich
40
Geschäfts-<br>reisende Geschäfts-
reisende
72
Geschäftsleute Geschäftsleute
43
Geschäftsreisende Geschäftsreisende
48
Paare Paare
148
Reisen mit Freunden Reisen mit Freunden
31
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Average at best"

3
20/07/2018

The room was clean and nice, although age starting to show. The pool was small and poorly located right in front of the doors to check in and next to the main road making it have zero privacy or feeling of relaxation. I did interact with a front desk attendant who was far above average in her approach, conversation skills, and genuine attitude. I wish I could remember her name but she was one of the best attendants I've met traveling.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feedback. We are currently renovating the property and hope you will come back to see all the changes we are making. I will be sure to commend my staff on a job well done.

"last night of vacation"

3
19/07/2018

Rooms need to be remolded , they are worn out . The bathroom has leaks and water runs . The shower head was horrible. Good place to stay if all your doing is trying to get close to the airport for travel reasons

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We are currently renovating the property and hope you will come back to see all the changes we are making.

"Terrible hotel"

1
16/07/2018

The room was horrible. Window was wide open and a industrial dehumidifier was running in the room. Air conditioning was unplugged and hard to find plug in for it. Poop was on the toilet seat. Bed was filthy. Many bugs and some garbage was in the room. We asked for another room and was told hotel was full. I was dropped off by Uber so due to late check in was unable to get to a different hotel. I asked kindly for a reimbursement on room charge and hotel clerk was intimidating and said he'd do what he could which wasn't much at all. Terrible service terrible room. Only positive was shuttle driver was very kind and on time to airport. I couldn't get out of there fast enough. The hotel clerk did remove the dehumidifier and was able to plug in air conditioning and did clean the poopy toilet seat.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We apologize you had this experience with us. I will look into what happened during your stay with us. Please contact me directly if you have any further questions.

"Disaster"

1
14/07/2018

This is a terrible hotel. I'm spoiled by being a Marriot Elite member, but the one local was sold out so we had to find another option for one night before continuing our trip. Disaster. First of all i booked a Holiday Inn Express, arrived at the address to find a Best Western. The clerk acted like i was an idiot or something, even though i had a confirmation email that said Holiday Inn! The facility is an old turd, remodeled with stone of the ugliest carpet I've ever seen. In the morning, the free breakfast was an unorganized disaster where everything was empty. I saw evidence that breakfast happened, but all i got was eggs. Nasty eggs. Then the real fun, power outages and no cable/satellite signal. Between 8-10 3 long power outages, and no cable all morning. I don't know if this is a strategy to get people to check out faster or a coincidence, but i don't really care, for my trip, disaster. No more Best Westerns for me, ever.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We apologize that you had this experience with us. This property was previously a Holiday Inn Express. We are currently renovating the property. The power outage was something that was out of our control and apologize for any inconvenience it may have caused.

"Under renovation "

4
02/07/2018

Parking lot was packed. Friendly check in. Bathroom light has motion detector and automatically turns on every time you enter (not always a good thing in the middle of the night). Rooms were good and breakfast was plentiful.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feedback. We value you as a guest and will use your input to make your next stay with us even better. We look forward to seeing you soon.

"Perfect for Airport stayovers"

4
21/06/2018

Close to the Sanford Airport in Orlando. Great for a early morning flight! Newly renovated - decorated modern in lobby. Rooms are normal as past. Clean, comfortable. We weren't there very long - had an early flight out the next morning. Pool looked fun- it was full. Lobby/ breakfast area were clean! We had to leave before breakfast started.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. It is always a pleasure to have you sty with us. Hope to see you again soon.

"Nikki Robinson is the best!!"

4
20/06/2018

They are remodeling, so there were some minor problems, TV wasn't working, but the problems were taken care of quickly! Shuttle service was very convenient and reliable!. Breakfast was very good and staff was very friendly and helpful!!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. We are currently renovating to property and hope you will come back to see all the improvements. It is also good to hear that our employees treated you so well.

"Vacation"

5
19/06/2018

We Always stay here when traveling from sanford airport. They offer free shuttle service to the airport, and the staff is friendly. Rooms are quiet and clean. Would recommend to any traveler. Breakfast is offered at 4:30 a.m. for the early flight out, and the even do bags.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. We strive to provide our guests with an excellent stay. We hope to see you again soon.

"Needs some work and cleaning"

2
18/06/2018

The staff was very helpful and assisted us with getting a different room when the toilet in the one we were given was broken; however this hotel is in need of some serious updating and repairs the tiles in our bathroom shower were cracked and not small ones there was a gap and the towels were stored on the shelf below the vanity allowing some to fall onto the floor unusable. The tables in the breakfast area were not wiped off and were sticky and nasty. This hotel was close to the airport which was why we selected it but will not stay again.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
I apologize that your stay with us was anything less than exceptional. We strive to provide our guest with a great stay. We are currently renovating the property. I hope you will come back to see all the improvements we are making.

"The room was filthy!"

1
15/06/2018

Very disappointed. The photos speak for themselves. The shelf beneath the vanity was coated in dust. Sadly, that's where the clean towels were stored. Someone's chipped nail polish was what caught my eye....an entire piece of nail polish! Then I realized the entire floor was filthy. The rep at the desk said they were booked up and she couldn't do anything to help. I will NEVER stay here again. Cruise often and flew in late and wanted to stay somewhere close to airport. I have serious regrets. I hope that's all I get from my stay.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We apologize that your stay with us was less than excellent. We will address the issues you mentioned promptly. We are in the process of renovating the property and hope you will give us another chance to see the changes we have made.

"Stranger Given Key to Room by Front Desk"

1
06/06/2018

Around Midnight my wife, nine-year-old son, and I are startled awake by someone opening the door to our room. Turns out, the front desk put us in the wrong room and gave a key to another person who was originally assigned the room when he checked into the hotel. Imagine being fast asleep when a complete stranger has the door half-way opened to your hotel room! The deadbolt wasn't working properly, so the only thing that prevented him from just walking in was the bar lock. I'm not sure a hotel can make a mistake worse than this. On top of it, we had an early flight and had to be up at 5:00am. It took two hours for the adrenaline to wear off so we could get back to sleep for a few hours. We certainly won't be staying here ever again, as we value our safety and privacy too much to risk it.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We apologize that you had this experience. While mistakes do happen this is not something that is acceptable. We will address this with the staff to prevent incidents like this from happening again. We hope you will come back and give us another chance. If you have any further questions or concerns please contact the hotel directly.

"Older, remodeled really nice!"

5
05/06/2018

This is an older hotel. It has been remodeled nicely. It had new carpet. The rooms were very clean and comfortable. We stayed at this facility after our cruise. We arrived very early and they went out of their way to welcome and accommodate us. They have a nice, small laundry room that was reasonable so we were able to wash some clothes. Breakfast had a very nice variety and was quite delicious! The staff was extraordinary. Their shuttle took us to the airport to ensure we were there on time for our flights.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. We are glad you enjoyed your stay. We strive to provide an excellent stay for all our guest. We hope you come back to see us again soon.

"Best In Area Close to Airport"

5
02/06/2018

Currently being Renovated and Yet still Clean and Attractive, Rooms are great Updated and Very Clean. Nikki Has been wonderful to work with and the Best Guest Relations Manage I've ever had the pleasure to work with as well as the rest of her team. Hats off to all of you and Thank You for making our companies weekly stays perfect

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. We look forward to a long working realtionship with you and your company.

"Close to airport"

5
31/05/2018

We chose this hotel because it was close to the Orlando/Sanford airport. The rooms were clean and looked as if they had just been remodeled. The breakfast was good and the staff was friendly. The commute to the airport in the morning was quick and easy. I will stay here again if the need arises.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to leave us your feed back. We hope come back soon to see all the improvements we are making.

"We were so pleased"

5
30/05/2018

Nikki was so helpful when we arrived. She made sure we got something to eat, as it was late and everything was closed when we arrived. She was sweet, caring and very helpful. The room was clean. We were very pleased we stayed here.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for leaving us your feedback. I am so glad you enjoyed your stay with us and hope to see you again soon.

"Needs to be refurbished and updated."

2
28/05/2018

This is an airport hotel, and looks it. Pool is unattractive. Toilet ran or did not work. Air conditioner was loud. Bathroom looked shabby. On the plus side, staff was nice and helpful, they serve breakfast starting at 4:15 AM in case you have an early flight. Denny's nearby, but not as good as others I have been to, maybe it is the town, which seems like a way station for families visiting Mickey Rat.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for leaving us your feed back. We are currently renovating the property. I hope you will comeback soon to see the updates.

"Grandson's graduation"

5
27/05/2018

Great service at a very reasonable price. Highly recommend this facility for both business or pleasure. Excellent staff and very friendly. We will certainly choose this facility for our future visits to central Florida.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for you feedback.We are glad you enjoyed your stay and look forward to seeing you in the near future.

"Airport hotel"

4
17/05/2018

Very clean, nice rooms, friendly and helpful staff. Pool was a little dirty. But things were great otherwise. Would stay again. Great shuttle service for airport. Made it very easy to be on time for airplane.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feed back. We are glad your enjoyed your stay and look forward to seeing you again soon.

"Great stay"

5
05/05/2018

Great hotel with early morning shuttle service to Sanford Orlando International Airport. Rooms were freshly painted! Super Clean. The staff was very accommodating and willing to help with any needs. I will be recommending this hotel to anybody traveling to the area!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank You for taking the time out to leave us your feedback. We are glad you enjoyed your stay. We hope to see you again soon.

"Great hotel"

5
30/04/2018

Great location, close to Sanford Airport with shuttle service to airport. Close to major chain restaurants and Seminole Mall. I-Hop right across the street and Mel's diner next door for breakfast and lunch. Was a Holiday Inn but now Best Western. Older established hotel that is well maintained.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank You taking the time to give us your feedback. We are so glad you enjoyed your stay with us. We hope to see again soon.

"GR8 Place to Stay"

5
24/04/2018

The front desk staff are super- they let us check in to our rooms early, helped us navigate the lobby computer, printed our airport boarding passes for us, showed us the best local places to eat, shop and tour, provided us with free breakfast and shuttled us to the Sanford Airport free. The room we stayed in (room 415) was very spacious and quiet; it had 2 very nice, firm queen beds, a microwave, refrigerator, hair dryer, large TV, super cool air conditioner, large picture window, coffee pot with all the fixins for coffee or tea, a large table, nice carpeting, desk and a large bathroom. The room and bathroom were both SPOTLESSLY CLEAN! There are several places to eat within easy walking distance from the hotel. When we are back in Sanford, we will definitely stay here again.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We are glad you enjoyed your stay. Thank you for taking the time to leave us your feed back. We strive to provide our guest with an excellent experience here at Best Western Plus Sanford. We hope to see you again soon.

"Excellent hotel close to the airport"

1
15/04/2018

Very good service, very clean,large room, comfortable bed, superb WiFi, 10 minutes from airport with shuttle, very quiet., typical free type breakfast, egg omelette was not to my liking but wife was happy with other choices. Recommend this BW hotel to all travellers.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank You for your feedback. We are glad you enjoyed your stay. We strive to meet our guest expectations. We hope to see you again soon.

"Close to airport but not worthy of "plus" status"

1
14/04/2018

The best part was the free breakfast, which was great at 5am. Room phone didn't work so we couldn't call the front desk or have a a wake-up call. Someone was asked to fix this and they never did. Front desk seemed surprised. Clock broken. Bugs!!!! Room smelled of strong cleaning products. Door didn't close properly and when we stayed it was fully booked, so not possible to change rooms. Pool is out front of the hotel near a busy street, definitely not relaxing or enjoyable. Due to the bug issue, our room rate was discounted by 50%.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feedback. We strive to provide our guest with a great stay. We apologize that we did not meet your expectations. We will be addressing the issues you mentioned with staff. Thank you for bringing the issues to our attention. We hope to see you again soon.

"Mildew!"

1
10/04/2018

Room smelled of mildew and I was shown another room but it was the same thing...mildewy! I ask another lady staying there and she said her room smelled of mildew. I asked the lady at the from desk if they had had hurricane damage thinking maybe that was why it smelled of mildew, but she said no they didn't get any damage so I guess they have a mildew problem they don't want to address!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to give us your feedback. I would first like to extend my apologies for the issues you experienced. We will be addressing the problem you mentioned. We strive to provide a great stay for all our guest and hope to see you again soon.

"Great Location for the Sanford Airport"

4
09/04/2018

If you want a good night sleep and not have to drive far to the airport or restaurants this hotel is for you. It is easy to find and in a good location. The staff is very helpful and the prices are reasonable.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for your feedback. We here at the Best Western Plus strive to provide a wonderful experience for our guest. We hope to see you again soon.

"Unsatisfactory"

1
09/04/2018

Hallway and room on 2nd floor had a strong musty odor smell, virtually no hot water for washing or showering, AC unit extremely noisy , I would not recommend this facility to anyone. It was extremely overrated. Glad our stay was just 1 night.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. I would first like to extend my apologies for not meeting your expectations during your stay. We will be addressing the issues you mentioned. I hope that you will give us another chance to show you the improvements we have made.

"Very nice place to stay,,"

5
05/04/2018

Very clean, very nice people,,, close to airport!! Has a spot to print out my Airline ticket. Love the back patio! Good breakfast! I diffidently would use this motel again. Also they used our AARP card to get a better rate.

"Dirty...Dirty...Dirty"

1
06/03/2018

My daughter and I stayed at this hotel March 5. The price wasn't particularly cheap at $149, with taxes $166.88, so we figured we would be getting a very nice room to crash for the night. WRONG.. We were appalled... Ants on the floor and bathroom fixtures, hair in the tub, the tub would not completely shut off, and dirty beyond acceptable standards for a room of this price. If not for the fact we were too tired to hunt down another hotel, we would have asked for a refund and spent the night elsewhere. Do yourself a favor.... DO NOT STAY HERE!!!

"Convenient, clean and comfy"

5
05/03/2018

I picked this hotel because it was right around the corner from my friend's house. The pool was out front and small. Check in went smoothly. The room I stayed in had 2 queen beds and had been remodeled. The bathroom was clean and fresh. The beds were pillow soft and very comfortable. The internet signal was pretty weak in my room. Breakfast was from 6;30 to 9:30 and offered a variety of choices. In the lobby, there was a computer and printer where you could print out your boarding pass. Fitness room on the first floor. All rooms had inside entrances and a single elevator served all floors. Not a whole lot of parking spots. I got back late one evening and I had to park behind the building and walk around front. All in all, I had a very positive experience at this hotel.

"RUN. Do not stay here"

1
25/02/2018

The Hotel room has a mildew stench and the room was dirty with a layer of dust on the baseboard. The faucets leaked. The pillows were not even standard pillows, they were small square decor pillows. The breakfast had rotten fruit wrapped in plastic wrap. I paid $170.36 for this room and have asked for a refund. What do you think my chances are in getting it? On the bright side, the check in counter staff and the shuttle woman were very pleasant and helpful.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. I would like to sincerely apologize for not meeting your expectations during your stay. I will be reviewing your comments with our entire staff to ensure we do better. I hope you give us another opportunity in the future to prove to you that we can do better. Thank you for your feedback and stay.

"Bugs Bugs an Bugs...."

1
22/02/2018

$215 American isn't exactly cheap. We stayed at a Best Western Premier in Miami and it was much nicer than this for almost the same price. The hotel was fine and everything looked positive until my wife started noticing Cockroach looking bugs in the bathroom and on the tile in the main part of the hotel room. We were there 16 hours and she killed 4. That's not impressive... Best Western needs to do better. I would steer clear of this hotel even though it is close and convenient to San Ford Airport.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. I would like to sincerely apologize for not meeting your expectations during your short stay. We have recently changed our pest control provider and we've seen positive improvements. I hope you give us another opportunity to prove to you that we have improved. Thank you for your feedback and business.

"One night stay"

4
09/02/2018

Very good. One night stay. Took the shuttle to Sanford airport. Good internet service. Bed had 12 inch mattress. Used computer station to print boarding past with no problems.breakfast at 4:30 am was cereal and bagel with hot food at 5:30 am.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. It is good to hear that our was convenient for your travel needs. We hope to welcome you back in the near future. Thank you for your business!

"What a Shame"

2
14/01/2018

I used to love and trust Best Western hotels. I will think twice about staying at one again. To start off, I asked for a late check-out and was told that the best they would do is noon instead of 11 a.m. I usually ask Marriott or Holiday Inn Express or Hampton Inn and Suites for 1 p.m. and have never been told no. How funny that this place wouldn't even budge on that. The I was pleasantly surprised by the size of the room and enjoyed that. But whatever you do, don't sit on the couch. It was so broken down that it sank in the middle. My husband and I sat down and almost slid together it was so bad. Thank goodness we didn't have anyone to sleep on the pull out bed part of it. If the seating was that bad, imagine how bad the mattress inside must be! It came with a little sink in the kitchen area that was dirty and grubby and had leftover food in the sink. The cupboards had dead roaches in them. Dead is better than alive but, please! The light on the desk hadn't seen a dust cloth or a cleaning around the buttons/knobs in a very long time. Yucko! Then to top if off when I went to get into bed there was hair on the sheets!! OMG! Seriously? By bedtime you don't want to try to have someone come and change your sheets so you just lay a towel down and pray that you don't get up with something you didn't have on you when you went to sleep! We won't even talk about the mold growing under the shower faucet or the dirty bathroom sink. Just let the buyer beware about this place. I also wonder if we could have a sign with "hotel etiquette" in all hotels everywhere?! What is it with people letting their children run up and down halls and when the parents leave the room they let the door slam? Does no one realize that there is people on the other side of these many doors in the hallway or on the floor below or above you?! There's no excuse for a hotel to be this grubby when you pay $160 USD a night.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Good afternoon. On behalf of our entire staff I apologize that we did not meet or exceed your expectations. I do not know specifically what happened regarding the issues you had with the cleanliness, but I have addressed it with our housekeeping staff. I sincerely apologize for those issues. Regarding the late check out, each day is different. As you know our check out time is 11:00am, we were not able to extent your check out time past noon because we have a group coming in and need the opportunity to clean those rooms that day. I do apologize that we did not communication that appropriately.

"Roaches, Roaches, Roaches (even on the bed)"

1
14/01/2018

This was the absolute worst hotel experience I've ever had in all my years of traveling for personal or work. Roaches crawling on the wall and then eventually one showed up on my bed. Ended up sleeping in the lobby because I was afraid of what would crawl on me at night. Hotel said they didn't have any other rooms to put me in; nor did they offer to put me in another hotel. Bad customer service overall.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Good afternoon, I would like to apologize for the experience you encounter at our property regarding the pests. We have recently changed our pest control company due to the issues like the one you experienced. We are working continuously to control this situation. I understand your outrage and again apologize. We hope you give us an opportunity to show you we have fixed this issue. Best Regards, Don Hartenstine, General manager

"Perfect Stay"

4
12/01/2018

We arrived on a late flight into Sanford and decided to drive to our final destination the next day. There was reasonably priced food and snacks that we purchased that evening.We were well rested and had a great breakfast before we left.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Melissa, Thank you. We are glad you hade a perfect stay. We look forward to being your hotel of choice when you are in the Sanford/Orlando area.

"Nice one night stay!"

4
12/01/2018

My room was clean. The check in, check out and shuttle staff where all helpful and friendly. Quick shuttle ride for early morning flights. Breakfast was good but could use a little improving on keeping all food available.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Good afternoon. I am glad to hear you had a great stay. We will continue trying to improve our breakfast items. But Thank you for your kind words.

"Not worth $150"

2
11/01/2018

Very disappointed by the condition of my room. I noticed several bugs in bathroom and I found a dirty towel and trash under counter. After first nights stay it appeared that they just made the bed..trash left (including the dirty towel and cup from previous guest) in room and no restock of coffee. Plus, what's up with connecting the iron holder to the ironing board marking it worthless....Breakfast buffet was amazing and well maintained! This is more like a $90 a night stay...not $150.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Good afternoon. I apologize that we did not exceed your expectations. We continually strive to provide great service and a clean room. I apologize for not being satisfactory in the latter. I have discussed this with our housekeeping staff and will use your comments to implement improvements. Again, my apologies.

"Great stay"

5
08/01/2018

Clean, updated room. given a suite which was great! Comfy bed, good selection of continental breakfast even when leaving at 530 am. Close to Sanford airport. Would stay again on our next vacation for sure!

"Near airports"

3
05/01/2018

We stayed here to catch an early morning flight. It was 2.5 miles from airport. Funky color scheme of rooms and hall way. Sheets were rough. The heater was very loud in the room. Other than close hotel to airport no benefit of staying her. Room $160.00 more like. 75.00 room max.

"Orlando Sanford Mary Lake"

2
03/01/2018

The hotel needs an urgent upgrade in the cleaning, the sheets are dirty and the floor also. The carpet in the aisle is really dirty and spotted the air conditioning sounds a lot and disturbed our sleep. I think that with a little effort the hotel could recover a great appearance, but needs to be done so quickly in order to avoid a major disaster

"Convenient to airport"

4
03/01/2018

Great location & very friendly staff. The breakfast had a great variety to be included. They have made lots of improvements. The beds are super comfortable & the location was ideal. Close to the airport with lots of food & shopping options.

"Grandson's Soccer tournament."

3
03/01/2018

I am a Diamond member there for I can compare hotels one to another. I grade tis hotel as average even though the room was of quality but the price seemed high. The breakfast was borderline terrible. The building and lobby were quite common.

"Dark and Dingy"

1
02/01/2018

The airline put me up in this hotel after they cancelled my flight on New Year's Eve. I understand there most likely was very few rooms left by 5 pm on New Years Eve, but that in itself it telling, when there was a dance group of over 30 people on this flight that needed lodging as well...............and Best Western had rooms.......... Upon entering, I got a very uneasy feeling as the first door I walked past had a barking dog. Everything in here was dark...old.........I felt the bugs crawling all over me before they came out of the walls. No Thanks... Via Air.........You can do better than this....

"Last minute find was a jewel"

4
01/01/2018

We returned from a cruise & found this hidden gem right by the Sanford airport. Great location super close to airport. Staff was super friendly & helpful. Beds were super comfortable. Breakfast was a nice included bonus.

"Bad Smelling Room"

2
24/12/2017

I like Best Western, but unfortunately this location was not up to standard. The room we stayed in had a bad "musty wet basement" smell due to the air conditioner filter. They have recently renovated the hotel, but did not UPGRADE their air conditioners. They are the original. Too bad because the overall appearance of the room was good. Bathtub was old as well, not upgraded.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for not meeting your expectations during your stay. I hope you give us another opportunity in the future to prove to you that we can do better. Thank you for your feedback and business.

"Nice people but I can't "

2
21/12/2017

It's in a pretty good area as far as getting to shop, getting something to eat, getting in and out without any problems.... The bed is super comfy and they've chosen a different color scheme, than most hotels, and I like it because I like greens and some of the stuff looks newly renovated but.... The room looked clean but the smell from the AC is killing me. I've had to take Benadryl and I can barely breathe. The cabinets are really old. There's mold and grime in a few places in the bathroom and I just can't handle it... The tub will not hold water. I've had to fill it up four times and I just gave up. The water is hot, the sink is nice, the TV is nice... they need to thoroughly clean all the AC units, totally scrub the entire bathroom, and replace the TV stand... and then it would be OK...

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We sincerely appreciate your feedback because it lets us know how we can improve. I would like to apologize for not meeting your expectations during your stay. I will be reviewing your feedback with our entire staff to ensure we make changes. I hope you give us another opportunity in the future to prove to you that we have made improvements. Thank you for your feedback and business.

"Close to Downtown "

4
21/12/2017

I had read many reviews before booking this stay that were very mixed. So we decide to try it, we were not disappointed whatsoever. There have been many updates and an obviously very expensive remodel project that has taken place since some of the previous reviews I read. Our room was extremely clean, neat, and fresh linens. HOT breakfast was delicious, everything was fresh and well prepared. We stayed overnight for our Christmas party on the riverboat, and it's a very convenient ride to downtown to the boat. About a 10 minute ride. We'll be back!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your positive feedback. It's good to hear our hotel and amenities were convenient for your short stay. We can't wait to welcome you back in the near future. Thank you for your feedback and business.

"No Park and Fly"

1
21/12/2017

Park and Fly service is promised on reservation website and denied at check.in. The staff response aimed at redirecting responsibility for reserving the service to the customer prior to arrival when the website clearly indicated such service is created at check in (like a wake up call) and impossible to accomplish in advance. Shameful. They belong on the Naughty List!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Tony C., On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your frustration with the parking issue. However, we only have so many parking spots and we have to have spots for our guests who are staying here and not leaving their vehicles. Our website does advertise parking for a fee, it does not promise availability. Once all of our spots are accounted for, we can not take additional cars. I do apologize. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Don Hartenstine General Manager

"Conveniently located...and Overpriced"

3
19/12/2017

This hotel was the best thing I could find to catch my early am flight at SFB. That being said, they know they are pretty much the only thing around, so the rooms are overpriced. Worth about $70...charged $100. One room we booked was musty smelling. The other was okay, despite the prominent stain on the decorative pillow in the center of the bed. Would stay again if needed, but would still be unhappy about the cost. Front desk staff could stand to work on friendliness, but was efficient and knowledgeable. Hotel decor very modern and cute. Didn't get to stay to eat the hot breakfast, but the selections looked like they were great. Bisquits and gravy and two waffle makers.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for not exceeding your expectations during your stay. I will be reviewing your comments with our cleaning staff to ensure we do a better job. We hope to welcome you back in the near future to prove to you that we can do better. Thank you for your feedback and business.

"Could of been better for the price."

3
13/12/2017

1st room had roaches. We found food debris behind the nightstand. They only moved us to another room after I captured a roach and took it to the front desk. One employee did her best to help us the other on duty did not seem to care much.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for not meeting your expectations during your stay. I will be reviewing your comments with our entire staff to ensure we do better. We hope you give us another opportunity in the future to prove that we can do better. Thank you for your feedback and business.

"very nice hotel"

5
11/12/2017

very nice hotel in good location. room and hotel is very clean. room did have an odd perfumed odor but was clean and comfortable. breakfast had many choices and all night coffee and tea was a welcomed sight. pool was cold and that was our only complaint. staff very friendly and helpful. beds were so comfortable.

"Not impressed!"

2
09/12/2017

Rooms air conditoner noisy, building had a musty smell. Sadly we have stayed here and it appears that the building has deteriorated since it was renovated a few years ago. Though it is very convenient to SFB we probably will stay at a different hotel as we were not impressed with the quality,

"Convenient to the hotel with a hotel shuttle"

4
05/12/2017

Stayed twice for total of three days and was very satisfied. Room was clean and comfortable. Front desk staff, especially Suzanne, were friendly and supportive. Breakfast, starting at 0600, was plentiful and typical. Local restaurants withing walking distance are few and far between.

"Great hotel"

5
04/12/2017

This was my third time staying at this location. I have never had a bad experience. The facility is very clean including the sleeping rooms. The staff is very professional, friendly and eager to provide customer service. I have never walked into the hotel without someone at the front desk acknowledging my presence even if I'm just passing by.

"Thumbs Up Best Western Sanford"

4
03/12/2017

I stayed a night and had a good experience. I was traveling with my husband, daughter, daughters friend, son, and 3 grandkids. The suite was spacious the room had a lil stench but that was nothing the front desk couldn't solve. I went down stairs to get a few extra blankets it was a full lobby. Front desk let me know they would bring the blankets up in 30 mins or so and sure enough they brung them up right away. Susanne and I shared how we got our names. The girl with the twist in her hair fell in love with my dog. She was very helpful keeping a eye on him while we unloaded and parked the car. She was very sweet as well. We all got a good laugh.Thank You Guys ill be back around Christmas time. You have made a forever friends.

"Nice airport hotel"

5
30/11/2017

Hotel is very convenient to the Orlando Sanford International Airport and provides a free shuttle to the airport. Rooms nice, clean, breakfast is typical Best Western - Property is close to the SunRail station on Lake Mary Boulevard (1 mile or so away) for those wanting to duck down to Orlando.

"Great Hotel very close to airport"

5
29/11/2017

This is a great hotel the decor was really nice. The staff was very friendly and helpful. They had a good breakfast and kept it nicely stocked through out the morning. We were flying out of the Orlando Sanford Airport which was less than ten minutes away it was so convenience to the airport!

"Great place to stay close to Sanford airport"

4
27/11/2017

Area of town is a little run down but this hotel has been kept up pretty good. Took less than 10 minutes to get to the airport using hotel shuttle service. I'd stay here again if I was flying out of Sanford.

"Extremely dirty"

1
27/11/2017

Upon arrival I immediately had to squash a cockroach on the carpet of the room. Throughout the night, I killed at least five cockroaches scurrying across the bathroom floor. I would never stay in this hotel or any Best Western again, nor ever recommend one to someone else.

"Good location near Sanford airport"

4
25/11/2017

Stayed one night at the Best Western in Sanford due to an early morning flight the next day out of Sanford airport. The room was clean and the location was safe. The only complaint we had is a motion detector light switch in the bathroom. Nobody wants a bright light to come on when the use the bathroom in the middle of the night.

"Decent hotel close to airport"

3
18/11/2017

Close to the airport so location was great, coffee station was nice touch. large clumps of hair left in the bathroom and lots of tiny trimmed hairs all over the phone ...could be more clean. Would stay again.

"Only if you have to, stay here!"

3
16/11/2017

Poor quality in the decision to not change the doors and frames brings hallway noise almost inside of the guest rooms. Not a good place to relax at all! Small things, like clean and unscratched irons causing me to purchase one was an inconvenience! Plus, the room had an "old" smell despite it looking renovated and remodeled...

"Sanford, Fl. Airport"

4
13/11/2017

The accommodations were exceptionally nice. The staff was very pleasant and helpful as well as conversant. Internet and TV were inaccessible which was very frustrating!!! Overall, being just one night and having shuttle from and to airport made this a repeat visit.

"Comfortable room, convenient to airport"

5
11/11/2017

We used this hotel due to a very early flight and found it to be perfect - couldn't get much closer! Great rate, too. Didn't have a chance to try the breakfast but feel confident it would be fine based on our overall satisfaction with this hotel.

"Great location"

5
06/11/2017

We had an early flight out of Sanford/Orlando Airport and decided to stay at the BW+ near the airport. Nice hotel, rooms were very clean, parking was sufficient, and a good number of restaurants were nearby (however, some were not as 'nearby' as others). Getting to the airport was a breeze. Would definitely stay here again.

"Great people, great service, great place"

5
01/11/2017

I am pleased with the service and courtesy the staff provides. They do above and beyond to accommodate customer's requests and the accommodations are excellent. I always enjoy the breakfast provided every morning.

"Excellent Hotel"

5
31/10/2017

If you are staying for cruise, airport or auto train this hotel is for you. It is extremely clean and comfortable. Breakfast was above par. You are also outside of The Disney crazy zone where hotel rates can be downright obscene for a quick over night stay,

"Smelly, roaches."

1
28/10/2017

Extreme mildew smell. Baby roaches in room. Poor service: wrong info on breakfast times, no response to rollaway bed request, forgot wake up call ( smell woke me up, anyway). Best thing about hotel was proximity to airport.

"3 night stay"

5
27/10/2017

Parking was not good, HATED motion sensor on bathroom light, I stayed on second floor and WIFI was poor. My rooms were clean very nice, as was the motel. Breakfast was Great! So many selections, and the blue berries and raspberries were wonderful. Staff was very nice. There were lots of snacks etc to buy at the front desk. Oh, the coffee was very good. Was shocked that caned drinks from the drink machines were only $1.00 !!! Did I mention....I HATE THE MOTION SENSOR ON THE BATHROOM LIGHT!

"Overnight Stay"

4
25/10/2017

Booked the room for my son and his wife to stay since we were booked was supposedly full. they had a nice stay, room was good and clean. bed was comfortable. didnt eat the breakfast. people were freindly and helpful

"Get what you pay for."

3
22/10/2017

Hotel was fairly clean just a patch work over outdated rooms. Staff was pleasant. Breakfast was better than average. Room was very musty smelling. A/C not cold. They need a good exterminator. Bugs bugs bugs. Not ample enough parking.

"Hight price and bad quality"

2
21/10/2017

High price and bad quality, unwelcoming staff, toilet was not clean, 145 dollars per night for such a service is not worth it at all, take an uber and stay in Orlando is better for you, the problem is with rentals at sanford airport closing early, so you might need to use an uber, but take it all the way to Orlanod and stay in Orlando instead of this hotel in Sanford.

"Great visit!"

4
20/10/2017

My husband and I stayed here only for one night , but it was decent. We had a clean room, clean bathroom (most important to me), and bed was comfortable. The staff was super friendly, from the shuttle driver to the counter. Would stay again.

"Best beds ever"

4
18/10/2017

The beds here alone are worth staying at this BW Hotel. Slept like a baby!!!! EXCELLENT QUALITY. The only item I can address is providing a dark roast, regular roast and decafe roast of coffee instead of instant.

"bugs"

1
16/10/2017

disappointed in this hotel...bugs everywhere all over dresser and desk and some in the bed baby ants.. told the staff and nothing .. we are booked up... then checking I tell them again nothing yes we saw you note that's it not even sorry

"Great decor-- convienent"

4
10/10/2017

Hotel is beautifully decorated. However, you cannot book your shuttle ahead of time/reserve your time slot. This makes it hard to make sure you make an early morning flight on time if other guests check in before you arrive.

"Stay somewhere else"

1
08/10/2017

Our room was not clean. In fact there were many ants. If not for it being fairly late after a long drive and our not noticing the ants before getting ready for bed we would have checked out. I informed the front desk in the morning but they did not seem to really be bothered by the fact. Stay elsewhere.

Don H, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for not meeting your expectations during your stay. I will be reviewing your comments with our staff to ensure we do a better job. I hope you give us another opportunity in the future, to prove to you that we can do better. Thank you for your time.

"Nice and clean Close to Airport"

4
06/10/2017

The motel is dated, however it is clean and it worked out well for a quick jaunt to the airport. We would stay again. Easy access to everything. It is a bit of a ride to a good restauarnt approximatly 19 minutes. Plenty of fast food around that is closer.

Don H, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your feedback. It's good to hear our hotel was convenient for your travel needs. We hope to welcome you back in the near future. Thank you for your business.

"Unprofessional Management"

1
18/09/2017

We booked this hotel as Hurricane Irma bearing down on our hometown. The hotel staff was less than friendly upon arrival. During the storms approach the staff threw a drinking party in the lobby with blaring music. The fact that the management was drinking and created chaotic environment for the guests instead of an orderly/professional atmosphere was very unnerving. During the storm our we realized the window in our room was vibrating only to discover it was loose and not attached to the frame. We asked for assistance and were told that no one could help us. We went back down and inquired again because of tornadoes in the area and they moved us to the second floor. As we were moving into the "new" room, the room across from us opened the door with ankle high water flooding into the hallway. They had no generator and so the floors were pitch black. There was standing water in the stairwells that we all used. The overall situation was handled poorly and made a challenging situation even worse!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Shannon M, I sincerely apologize for the situation you experienced. Management was not drinking on property, one off duty staff member who was staying at the hotel was invited to have a glass of wine with other guests. The hurricane situation is a very unpredictable one. It is very difficult to "prepare" for a power outage. The last hurricane we didn't lose power at all. We did have plenty of flashlights and did the best we could given the situation. We do have a generator which powers emergency lighting only. As for the flooding on the 2nd floor, the amount of rain was too much for the roof outside the room that flooded that it came in through the A/C. We could not control this, we had sand bags trying to prevent to no avail. Again, I apologize for your experience.

"Great "night before flight" hotel"

4
08/09/2017

This hotel is minutes from the Sanford airport. The rooms are clean and quite nice, the staff is friendly and helpful and they provide a shuttle to and from the airport. It is not a 24 hour shuttle but begins quite early in the morning and runs until 10:00 at night but please don't take this as the gospel and call the hotel first to confirm. The hotel is on a main thoroughfare with many dining options and there is a Walmart and grocery store and just about every other chain store imaginable not to far away. They have a nice continental breakfast so you can grab something before you get to the airport so you don't have to pay their outrageous concession prices. I think my only complaint was they have this coffee machine that spews out the worst coffee but other than that I say thumbs up for this hotel and I would stay here again.

Don H, Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. We sincerely appreciate your overview of your stay. We hope to welcome you back in the near future. Thank you for your business.

"Great Hotel"

5
03/09/2017

I have stayed at this hotel many times as it is close to Orlando/Sanford Airport and they as have a shuttle. I am not sure if it is under new management but this was how best experience I have had. The front desk check in person at 2:00 P.M. Was very friendly and helpful. Even had an upgrade to suite on 4th floor. Room was cleaned and well stocked with towels and toiletries. I was impressed that they had a light breakfast starting at 4:30 AM.(Toast, bagels, fruit, yougart, pastries) Later they serve a full breakfast) Not many hotels think of those who have early flights or leaving early. Will definitely stay here again.

"Close to the airport"

3
28/08/2017

First room they put us in had a musty smell. The staff had no problems with giving us a different room. 2nd room had a small issue with the toilet but was resolved quickly. Room was nice and clean. Staff was very friendly.

"Short stay"

4
22/08/2017

We stayed here for 1 night as we had an early morning flight out of Sanford airport. Less than a 10 month minute drive to the airport. Continental breakfast starts as of 4:30am with a nice variety. Rooms are clean and seem renovated. Worth it!

"Horrible Customer Service"

2
13/08/2017

Couldn't use internet because of poor connection. When I reserved a room online, I realized the page had refreshed back to the current date instead of the date I wanted to book. I called the hotel, right away, to see if it could be fixed. The lady I spoke with on the phone was not very friendly, however, she fixed my mistake and reserved the date I needed. As I was thanking her for it, she hung up on me. No "good bye." Just hung up. I told my husband and a few friends about this. I was hoping she wouldn't be the one to greet us upon check in. However, she was. The only way I knew, was her poor customer service. Again. As I stood at the counter, feeling as if I was interrupting her, she remained seated, didn't look up at me and said "Can I help you?" I said "yes, checking in please." Not once did she smile or show any sign of wanting to be there. When I went out to the car after checking in, I told my husband "no doubt, that's the same one who hung up on me." After we got settled into our room, my husband went to the counter and asked the same employee about taking the shuttle. She told him it was full. He asked if she would be able to get him a taxi and she said she would. When he came back, he said, he must have spoken to the same person I had because she was rude and not very friendly. I told my husband that I would take him to the airport and to cancel the taxi. He then called the front desk from the room to let her know. She hung up on him. The next morning as we were leaving the hotel at 4:45 am, we walked out through the back door and another guest had told us to be careful when we got to the door because something was spilled on the floor. We tried to avoid it but it covered most of the floor. Our (90 pound) dog wasn't able to avoid it, slid and hit her face on the floor. After returning to the hotel from dropping my husband off at the airport, I notified the gentleman at the desk about the spill at the other end. I could tell as I was telling him this that he was already aware and told me he'd get to it. As I walked away, I wondered to myself if there was anyone who works at this hotel who is actually happy or friendly. I would rather drive a half hour and stay somewhere else than experience this again.

"Beautiful 1 bedroom suite at a great price"

5
10/08/2017

I stayed at this hotel the night before I was due to fly out at the nearby airport. The room was actually a one bedroom suite and was beautiful, comfortable, and well equipped with a kitchen, separate bedroom and bathroom that was accessible from the bedroom and the living area. Very nice and unexpected. I would definitely stay there again!

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. I would like to thank you for the positive feedback regarding your short stay. We hope to welcome you back in the near future. If there's anything we can do for you, please let us know. Thank you for your business!

"Very convenient to Sanford airport"

4
08/08/2017

We had an early flight to catch and drove almost an hour from Disney to be close. It's a safe place for a single woman with kids and well kept. Breakfast starts at 4:30 am with hot items added at 6:30 although we didn't take time to eat but snatched some apples. Everything is newly updated except the shower which looked pretty sad. But it worked and that's all we needed.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. It's good to hear our hotel was convenient for your short stay. I hope to welcome you back in the near future. Thank you for your business.

"HORRIBLE SERVICE!!!!"

3
06/08/2017

I am a rewards member and although I am not a frequent guest I have been a guest for over 40 years at your hotels. I stayed in Lake Mary/Sanford FL a few years ago and it was a wonderful experience and the stay and fly program was a great deal....that was then, this is now. Stay date was July 20,2017 My Grandson and I were flying to Illinois on an early morning flight so my daughter suggested we stay with you. Reservation made months in advance. I called the hotel at 7pm to ask about the morning shuttle as I knew it would be 9pm before we arrived. The hotel clerk was short and rude, telling me I had to check in before she would give me any information. After asking her twice, I hung up. We arrived about 9pm to check in and again I met a very rude desk clerk. She demanded a credit card with a 100 dollar deposit even though my daughter had just called that night to discuss that the charges be on her card. I inquired again about the shuttle and was met with hostility and demands for pre-payment before she would give me the information on shuttle time. I fianlly said NO THANK YOU I was given a room key and off we went to our room. When I slid the card the door unlocked but when I pushed on the door the saftey lock caught and a man yelled get the ffff out! Here I am with my 6 year old grandson, 9pm in an empty hallway with someone yelling at us. We quickly went downstairs to the desk. I said to the clerk, someone is in that room.....She said, NO THERE IS NOT, NO ONE IS IN THAT ROOM! I returned with mam, you may go check but I am 58 years old, I am sober and I know an angry man yelled at me when I attempted to get in his room.....she says no way, did the key unlock the door? Yes mam.....and its occupied! Every word from both clerks mouths were hostile, there was no pleasantness at all. Literally 10 minutes later while I am standing there she gives me another room key. We entered a hot room and I nearly came unglued......I did get the air conditioning on and we tried to get relaxed.......30 minutes later, someone tried to enter my room!!!! The same senario as I had just encountered.....they said sorry and left We finally got to sleep at 1130 and up at 430 to fly. I WILL NEVER STAY AT THIS HOTEL AGAIN AND I ASK FOR A REFUND OR A GUEST CREDIT TO STAY AT ANOTHER BEST WESTERN PLEASE.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. I would like to apologize for not meeting your expectations during your shorty stay. We strive to give excellent and friendly service. I'm sorry you were treated unfairly and experienced set backs. I would like to address your stay with you directly. Please, give us a call at (407) 320-0845, be sure to ask for Don. I will be reviewing your comments with our staff to ensure this does not happen again. I hope you give us another opportunity in the future to prove to you that we can do better. Thank you for your feedback and time.

"Adequate but staff was not welcoming."

3
06/08/2017

Location was ideal since we were flying out of Sanford Orlando airport the next morning at 6 AM. Staff was efficient but not at all engaging more friendly. I asked several questions and got one word answers. Felt like I was more of an inconvenience than a guest.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. I would like to apologize for the lack of service from our staff. I will be sure to review your comments with the entire staff to ensure we do a better job. Thank you again for your feedback and business.

"Great hotel"

5
04/08/2017

It was a perfect location. The shuttle was so convenient because I didn't have a car. Food and shops were in walking distance. The staff were great. They were very pleasant and helpful. The room was very nice and clean.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. It's good to hear our hotel was convenient for your travel needs. We hope to welcome you back in the near future. Thank you for your business.

"Great Hotel"

5
02/08/2017

Have used this hotel twice before. This hotel has comfortable beds, clean rooms, good breakfast presentation. Love proximity to Orland/Sanford airport. Very satisfied. Would highly recommend. Thought room was a little pricey, but could have been time of year.

"OK hotel"

3
01/08/2017

Fine hotel for overnight stay and shuttle to the airport. You can leave your car for a cheap rate. Beds were comfortable and staff was great. We would use the again in our next early morning flights. Didn't use there free breakfast but it looked ok.

"Did my neighbor ever sleep?"

5
01/08/2017

Hotel is neat and clean. Staff is very pleasant. However, my neighbor with the adjoining door needs to turn the tv down/off. Location to airport & Seminole sports park is perfect. Plenty of restaurants and shopping nearby.

"Convenient for the airport"

3
31/07/2017

Air conditioner leaked all over the floor! Floors had not been vacuumed for awhile! Shower was very weak! Not a great area to go walking around at night! Close to airport though! Not worth the price I paid for the room!

"Ok for one night stay"

3
26/07/2017

We stayed here for one night as we were due to catch a flight early the next morning. The room was average and clean. The pool looked so so, we didn't use. There was a complimentary continental breakfast of breads, cereals, fruit, juice and yogurt. There was a later more detailed breakfast after 6:30 but we had to leave early. Staff was very pleasant. Not a lot in the area for dining, you would need a car. Shopping mall about 10 minute walk. The shower acted strange and changed temperature halfway through my shower. It was ok for one night.

"Green eggs!"

2
20/07/2017

The check- in staff was great. But everything went down hill from there. Elevator was broken. So I had to carry my luggage up 4 flights. Sticky carpet. The night shift lady was rude. They forgot to make the wake up call. When I took my breakfast to my room and cut into the eggs...they were green! The screen was broken and it's a good thing I didn't have small children because the window could be fully opened! But the man who drove me to the airport was very friendly.

"Good for one night airport stay"

4
18/07/2017

The location of this hotel was fine for a stay near the Sanford airport. I found it in a rather "so so" neighborhood and the room was rather "so so" too. The transfer service was great, as they offered a complimentary taxi when their shuttle was full.

"Great place to stay to catch an early morning flight"

5
17/07/2017

We stayed here because of it being close to Sanford airport. We needed to be up and out by 5 am. Their coffee and cold breakfast in morning started at 4:30 I think. We got our hot coffee! We only stayed here a few hours overnight. Staff and film were great. Everything was clean and everyone was courteous. Checking and out was easy. We didn't use the shuttle service, but it is available. I'd stay here again for same reason. Thanks!

"Airport Hotel"

5
17/07/2017

If you are flying from Sanford/Orlando Airport, this is the place to stay. Rooms are spacous and clean, staff is friendly and helpful. They provide shuttle service to/from the airport (about a 5-10 minute drive). Just be sure your return flight gets into the airport before 9:00 pm, because that is the last shuttle run of the day. The charge for parking your vehicle at the hotel ios considerably under what the airport charges..

"bugs"

2
05/07/2017

I've never walked into a hotel room with bugs crawling all over the top and bottom of the covers until this one. Being close to the airport, we changed rooms but had terrible service. There were two raccoons kicking it by the dumpster outback if you like that too

"A property in need of a makeover"

2
04/07/2017

This property is conveniently located to the Sanford/Orlando airport with free shuttle service to and from the airport. Although it is in desperate need of refurbishing, its friendly and efficient staff greatly make up for its tattered appearance.

"Nice place"

5
03/07/2017

Very nice hotel with easy access in and out. Staff was very pleasant and helpful. Very fresh smell and very clean. Close to airport and major highways. If in the area I will definitely stay here again.

"Perfect stay!"

5
26/06/2017

Staff is extremely friendly and helpful; provided shuttle service from Sanford-Orlando Airport; as well as arranged car service for other points of interest to us while in the area. Our rooms were clean and comfortable, and we enjoyed the free Wi-fi and Continental Breakfast provided. Highly recommend.

"wonderful"

5
26/06/2017

great service, very clean, good breakfast. would def. use again. Very comfortable and easy to get to. Front desk almost answered questions before I asked them. I also got to print my boarding passes at the hotel which was very helpful. I could have taken the rental car back a day early and shuttle to airport but, chose not to however, it was nice to have that option

"Great place near the airport"

5
24/06/2017

Very clean and helpful hotel. Staff was great and breakfast was good. We were not there very long just wanted to be close to the airport. We asked the front desk staff questions about getting to the airport and getting gas and he was great help

"Not the BW quality we are used to "

2
22/06/2017

Mildewy smell as soon as you walk in and AC does not blow more than on low. If you're hot natured, not a good choice. Front desk folks are nice and it is convenient to Orlando/Sanford that's the only positives here. We expect better when staying at Best Westerns.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. I would like to apologize for not meeting your expectations. We're working hard to improve our guest rooms. We hope you give us another opportunity in the future to prove to you that we can do better. Again, thank you for your time and business.

"Orlando-West Palm Beach Trip"

5
20/06/2017

Stayed here for one night so we could be at the Sanford-Orlando Airport. Daughter dropped us off, so we were without a vehicle. Check in was easy and front desk polite and courteous. Room was great. Would stay here again. Only complaint, all the vending machines on each floor that had them was empty. Used Uber to get to restaurants.

Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your business and positive feedback. It's good to hear our hotel was convenient for your travel needs. We hope to welcome you back in the near future.

"Pleasant experience"

5
18/06/2017

I read all the reviews online and nervously booked this hotel. It was the best option for me traveling with an early morning flight. I was pleasantly surprised with the hotel staff and the accommodations. The hotel is older but remodeled nicely. We stayed in a handicapped accessible room as I was traveling with my 85 year mother. It was a very good experience- nice clean room with no issues, and the best most caring staff. I would definitely use this hotel again and recommend it.

"Awesome - would stay again and again!"

5
13/06/2017

Great location very close to the airport. Gas stations are close by as well to fill up the rental. Very friendly staff and very willing to help you out with all your questions. 2nd time that we have stayed here and we will definitely be back.

"Great breakfast and shuttle to the airport"

5
08/06/2017

Let me start with pleasant professional staff, bacon for breakfast, comfortable beds, clean rooms, quiet hotel, pleasant staff, bussiness center and shuttle to airport. Did I mention the bacon with breakfast?

"Efficient Staff, good quality"

4
02/06/2017

Staff was friendly and efficient. Room was clean but did need some maintenance in the shower. Bed was very comfortable. Wonderful driver in the a.m. to transport to the airport. Good place to stay in flying in or out of Sanford Airport.

"Best Western Sanford"

4
31/05/2017

The room was clean, the staff was courteous and helpful. The room was quiet compared to other rooms I have had. The express checkout was nice since we had to leave very early in the morning. The breakfast was good, there was a good selection of items, everything I tried was good. The in room internet was good and fast. I used the wired internet so I can't comment on the wireless. The only thing I was not 100 % satisfied with, was the room smelled musty, but not enough to complain about. I will stay again when I am in Sanford.

"Very Clean and helpful staff. Great free breakfast."

5
30/05/2017

Great place to stay. Clean rooms and the free breakfast is excellent. Very convenient to everything. Pet and children friendly. The staff is always eager to help in any way they can. Close to Disney as well.

"A great find!!"

5
29/05/2017

We stayed one night- to be close to the airport for an early morning flight. The room was outstanding- clean and comfortable. Breakfast was early enough as was the shuttle- for our needed check out time. We've stayed at other places when having to leave early and can't get either! I highly recommend this hotel. Staff very pleasant and helpful!

"Great Value"

5
27/05/2017

We stayed 1 night and plan on staying again before we have to go to the airport - rooms were clean - pool was ok for the short time we spent in it - breakfast was good. Military Discount should be more than AAA

"Good stay"

4
22/05/2017

The updated rooms were very nice, however the one negative thing was the old shower head. Very little water pressure. The bed was very comfortable and the pillows were great. The proximity to sanford airport was perfect, less than 10min.

"Good transition hotel near the airport"

4
20/05/2017

Close and convenient to the Sanford Airport for arrival or departure. Reasonable price and service for one or two day transition. Would not want to stay for extended visit due to location, amenities and overall quality but it was reasonable in all ways. Breakfast was more than reasonable competitively speaking. Great selection

"Short trip home during vacation"

5
17/05/2017

My wife and I stayed here (and did park and fly) going home to take care of business in the middle of our winter vacation in Florida. This hotel is was prefect. We felt safe leaving our car for the week. Shuttle to the airport and return was easy. Breakfast was delicious. We would recommend this hotel to anyone who needs to park and fly. Dr. Watson

"This worked well for us."

5
16/05/2017

Not a fancy hotel but close to the Sanford Airport. We got in on a late flight and didn't want to travel until the next day. Room was quiet; had all we needed.Comfortable bed and the front desk was helpful. Breakfast in the morning was excellent.

"Ok hotel but soso breakfast"

3
11/05/2017

The stay was OK but the breakfast was terrible when we went down to eat there was nothing hot to eat. just fruit and juice. No eggs or sausage. everything hot was gone. we went down at 5:30 am thinking that that would be soon enough but no.

"Clean and close to Sanford Airport"

4
07/05/2017

Arrived late and left fairly early but bed was comfortable and included breakfast was just what I wanted with fruit, cereal, oatmeal, yogurt, etc. I was assigned to a room directly across from the elevator which disrupted my sleep at 4:30 but was eventually able to go back to sleep. Also the A/C has a common problem that you can't set the fan to run continuously and let the compressor cycle as needed to provide more restful sleep.

"Stay somewhere else"

2
18/04/2017

Plus: the staff is friendly. But this hotel is beat up and dirty, the shower had a leak and had mold in all 4 corners. The water in the shower barely got warm (and took about 5 minutes to get to that temp)and I killed 4 bugs in the bathroom. The pool area is basically in the parking lot with a metal fence around it. I only stayed one night before a flight, and I was actually happy to have to get up at 4 am for my flight to get out of there.

"An Itchy Situation"

2
18/04/2017

The bathroom floor was duty. There was a buildup of dirt behind the toilet and sink. Bugs were in the tub and on the night stand after I woke up. I was very disappointed in the quality of the room for the amount of money I spent. The issues listed above needs to be corrected before I would stay or recommend this hotel to anyone. I was very disappoint and itched the whole next day. I didn't have time to farther my complaint due to having to catch a flight.

"nice but not great."

3
16/04/2017

Room was nice but had dirty corners. Breakfast help was not very friendly. Beast western is one of the few rewards programs that does not offer something like a free snack with their rewards program. Nice but not great value

"convenient airport hotel"

5
28/11/2016

Hotel was very clean. Staff was friendly. Shuttle service was very convenient. It was easy to arrange and I not only needed a trip to the airport but a trip back after dropping off a friend. Hotel has hot chocolate available for its guests as well as coffee which is nice for kids.

"Nice staff, dirty rooms"

2
27/11/2016

Room was very dirty. Floors were not clean. There was Mold on caulking in shower. There were No parking spots available had to park in the driveway. Rooms smelled musty. Gross bag of something hung behind the tv cabinet. Had to unplug the refrigerator it was so noisy. Staff was nice.

"Musty room / indifferent manager"

2
26/11/2016

I chose this property because of the shuttle service to and from the Sanford Orlando Airport. We checked in late and the room was incredibly musty. I was going to request a room change but my party told me not to bother since we'd be getting up at 4:30 the next morning. As I switched off the light on the night stand, I noticed dust on the lamp. As it turns out the shuttle that I counted on was not available (or full) going and coming back to the hotel. The hotel did provide a taxi at their expense (which arrived 15 minutes late). A week or two after I arrived home from my trip I took the time to write the property's manager about the musty room and another issue or two. Months later, not a peep from him, he blew me off. I find that outrageous and worse than my other grievances at the hotel. I am of the belief that the fish is rotting from the head at this place.

"Great check in and friendly staff. Had issues with the first room assigned to us. Walked into room and very bad pee smel"

3
25/11/2016

Very courteous staff at check in. Assigned to room on 4 th floor walked into room and right away my wife and I both noticed the room smelled like pee, walked across carpet with shoes off and socks ended up brown, carpet needed to be shampoos badly. Walked into bathroom and toilet did not work handle was broke water still in tub from not draining properly. Talked with front desk about our room was assigned a new room and that room was fine

"Happy"

5
25/11/2016

I was very happy with my stay at this location the rooms were clean The staff was very friendly and the morning breakfast was good. The location of this property was perfect for my needs on this trip I would recommend this property to all of my friends and family that might be in the Sanford area.

"Nice hotel"

4
25/11/2016

Very clean and comfortable. The room was quiet. The air conditioner made a little noise but not too bad. The bathroom was up to date and clean. Frig in the room and microwave. Both worked. We would recommend this hotel.

"Overnight"

3
25/11/2016

Close to Sanford airport good transportation to airport. When they had no room in the shuttle , they called a cab for us . Good breakfast . Not a fancy hotel but good for a 1 night stay . Can leave car for a charge.

"Not up to Best Western standards"

2
22/11/2016

We stayed at the Best Western Sanford airport/ Lake Mary hotel on Tuesday 11/15/16. We were there because we needed to catch an early morning flight. During check in we requested the shuttle to the airport for 5:30 am, and were told we were all set. When we got to our room we put our luggage down and left for dinner. Later that night when we were back in our room we noticed how dirty the room and bathroom was!! Mold within the shower and corners of the bathroom full of dirt and who knows what else. The Carpet looked like it haven't been vacuumed in a long time especially behind chairs etc. We had been traveling all day, and were too tired to deal with changing rooms. Early the next morning we got down to the lobby around 5:15 to catch our shuttle to the airport. When we checked out and double checked about the shuttle we were told that they had ordered a cab to take us to the airport because the shuttle bus was full. "Is it running on time"the clerk working the front desk said that they were always on time and reliable. I also talked to him about the dirty room, and bathroom, the mold, etc. his response to me was " that's unusual, we never get those type of complaints". Not a so sorry, we will fix that, Thanks for telling us. NOTHING! 5:30am, no cab 5:35am, no cab at this point I went into the lobby and again asked about the cabs arrival. I was told he was running a little behind. The front desk clerk said "you have plenty of time", in a very condescending tone. I went back outside. Almost 25 minutes later our cab arrived. We got into the rundown van that smelled like cat pee, and luckily made it to the airport and made our flight. Between the filthy room, shuttle issue, and cab ride I will NOT stay here again.

"Great short 3 day stay"

4
12/11/2016

We stayed at the Best Western in Sanford for a few days prior to our flight back to Niagara Falls, NY from the Sanford Airport. It was a great value; good hot breakfast; within walking distance of many restaurants and not just fast food. Pool was nice but their tables could have used a few umbrellas because, while I like to soak up the sun, my hubby doesn't. Only about a half hour to Orlando. All in all a pleasant interlude while waiting to go home.

""Be Careful Little Eyes What You See""

3
10/11/2016

Stayed at this hotel with my family (wife and two young children) on Thursday, Oct. 27th, the night before a flight back home. Our Allegiant flight left at 7am on a Friday, so we stayed here and took advantage of the free shuttle to the airport. The staff was friendly and helpful upon check-in. The room was a little musty smelling, and it didn't go away with the A/C on. But, we were exhausted and hungry from a long day of travel, so we overlooked it, and headed to dinner. Since we had no car we actually ended up walking to the Sonny's BBQ restaurant down the street. There's a crosswalk, but don't trust Florida drivers - they DON'T STOP for anything (I lived there my whole life - it's a wonder I'm still alive!). And this place is on a busy road. It took about 5 minutes to walk to the restaurant. There's also a Walmart and a couple of other fast food places within walking distance or a short drive. The worst part of our experience was in the morning. We went to the lobby to grab breakfast before the shuttle left. There were several TVs on. I turned and, to my shock, one TV was playing an adult film. Nothing strikes terror in the heart of a parent (this parent anyway) then when your seven year old looks up at that. Not good. I ran over to the front desk and asked for the remote control so I could turn the channel. Apparently all the nearby stations were porn as well - channel after channel was the same thing...seriously!!?? After what felt like 45 minutes (probably only 10-15 seconds), I finally landed on a news channel. Come on folks, what you do in your room is your business. But in a public hotel lobby with young kids around? We grabbed our coffee and kids and went outside to wait for the shuttle. The shuttle was right on time and the driver was super friendly - which is saying a lot at 5am!

"After staying in a cramped resort room this room was great!!!!!"

5
31/10/2016

I'm shocked at the review earlier this same day. We stayed here on 10/30. Our room was very clean and spacious. No bugs in sight. Our room at the resort this week was very cramped. We liked the warm Breakfast there was plunty to choose from. We stayed here because it was minutes from the airport and we didn't want to rush. I would definitely stay here again. We stayed on a 3rd floor room with no issues at all. Thanks for a great stay.

"Best western plus"

1
30/10/2016

I would not recommend this hotel to anyone. I usually don't write a review if I have something bad to say, but this was bad. We found bugs in our room, behind the bed was so filthy, there was old food and even a cigarette!! The room was run down. The walls had chipped paint, and the shower walls were damaged. The air quality was also very bad. It was very humid and smelt like the air filters needed to be replaced a year ago.. The shuttle service means they only have 1 shuttle van, so mornings are hectic trying to get everyone out of there. They did call a cab for us, but the shuttle service is very limited, contrary to what they advertise. The girls working the front desk were very sweet and went out of their way to help us. Wouldn't stay there again even if they offered us a free room.

"Not bad for an airport hotel"

3
26/10/2016

The timing of our departure flight had a lot to do with the satisfaction level. If we had been able to leave later in the day, a better breakfast would have been available. While returning the key of the room that was damaged, I overheard two people negotiating the rate with the front desk person. They agreed on a rate which was $30 less than what we paid. Were they given the key to the damaged room? I'll never know. I was pleased to be able to get a "Park and Fly" option, but then, had to play a per day parking rate ($6.50) over and above the inflated room rate. Next time, I'll negotiate too.

"Great place to stay"

5
23/10/2016

Just wish the pool was heated and located in a more private location of the grounds. Everything else was great. Our room was very spacious and comfortable. The hotel offers gluten free or non dairy options up request. I wish all hotels did this.

"Great For a Quick Stay"

4
16/10/2016

The room quality was well above my expectations. There was an odd scent to the room and because they were remodeling rooms, there was furniture in the stairwells. The breakfast was served at very convenient hours for those travelling and the food was very impressive. It was not your typical continental breakfast. I have a lot of interaction with the staff and it was clear that they wanted to go above and beyond for their guests. Upon checkout, they genuinely asked about our stay, which is not something I see at many hotels. I would stay here again without hesitation.

"Good Airport Hotel"

4
16/10/2016

We stayed for a quick night before flying out of Sanford/Orlando airport. Location is perfect for that - 5 minute drive (without traffic). The room was clean and beds were firm but comfortable. I like that they have cold breakfast items available starting at 430am for those of us with early flights. Full breakfast starts a little later. Overall pleasant stay - my only complaint is that there's not enough parking if they're full, and a couple of our outlets were not working in the room.

"Great Value!"

5
22/09/2016

Clean, comfortable rooms. Adequate breakfast. Helpful staff. All at a reasonable price. Can't ask for better than that! Plenty of restaurants nearby and shopping plaza within walking distance. Pool was OK--a little noisy as it was next to a main road. The rooms were quiet. Coffe maker & fridge in the room too.

"Good Breakfast/Bad Smell"

3
17/09/2016

The hotel and it's breakfast were good with the exception of the terrible smell of urine in the room. The staff was nice,helpful and friendly and the hotel had an excellant breakfast,however even tho the room was clean there was a bad smell of urine in the room. It actually seem to be coming from the AC unit.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We appreciate you feedback because it gives us an opportunity to improve for future guests. I would like to apologize for the odor in the room. I will share your comments with our maintenance staff to ensure we do a better job with our HVAC units. We hope to welcome you back in the future. Thank you for your business.

"Clean, comfy, friendly & close to airport"

5
16/09/2016

Very friendly staff. Shuttle to airport was great. Clean rooms and comfy bed (a little high to climb up for my short sister!) Great coffee and breakfast. Rates reasonable. Nice pool and fitness area. Close to restaurants.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I'm glad our hotel, staff, and amenities exceeded your expectations during your stay. We hope to welcome you back in the future. Thank you for your business and patronage.

"Staff was excellent and rom clean"

4
12/09/2016

This hotel receives my praise because of their service. Their staff is excellent! We picked this hotel because it was close to the airport and we needed to pick up our daughter to join us for vacation. We had a flat tire on the way and were delayed. The hotel sent the free shuttle service to get her and was very personable. The room is clean and the breakfast accommodating. Thank you for your kindness and the good nights rest.

"Just can't get past the smell of mildew in the room"

2
11/09/2016

Assigned the first room, walked in and immediately walked back out. The smell just hit you in the face when you opened the door. Went downstairs asked for another room and was assigned to room 214. The smell was overwhelming again, but realized that they were all probably just as bad, so just decided to deal with it since I had used Price Line for the room and wouldn't be able to get my money back. The desk clerk tried to explain that it was just the Florida air that caused the smell. I live in Florida and know what causes mildew smells in rooms and that is damp conditions.

"Close to the airport & clean"

4
08/09/2016

I chose this hotel because of the location and the early shuttle service to the airport. The location was convenient and the facility clean and comfortable. The only thing I wasn't comfortable with was the pool being right outside the front door of the hotel. I felt uncomfortable swimming with cars driving by and guest arriving and leaving.

"Okay stay"

3
25/08/2016

We stayed here due to the proximity to the Sanford Airport. We had an early flight and live around 2.5 hours away, so wanted to stay locally, and this was the closest accommodations we could find. It looks a bit sketchy, but it was actually okay inside. We had a room on the first floor, which we weren't keen on due to traffic going by out our window, but the room itself was pretty clean and nicely decorated. The person checking us in was friendly enough and helped with making a choice for dinner. I like that they offer a very early breakfast to accommodate those who are flying early, and it was a decent enough continental offering. Parking could be problematic because the lot isn't big, and they allow people to do park and fly for a fee. We were lucky to get in early and get parking, but other people were parking in weird places. I would consider staying again if I had an early flight out of Sanford, but I actually prefer another area that has several business hotels about 20 minutes down the road.

"Best Western Plus Sanford Airport/Lake Mary Hotel"

5
17/08/2016

Lovely place to stay , no problems encountered, I would return there anytime I am flying into Sanford. The rooms, food and staff were great. The hotel was very acceptable and the location was a little off my destination but I accept that

"Up to date"

5
17/08/2016

Nice decor, excellent staff, breakfast (continental) served at 4:30 am to accommodate flights. Pool needs some fine touches. It was green looking and needed to be cleaned. The staff was around anytime you needed them even at 4:00am. It was a very nice and relaxing place to prepare for an early flight out of Sanford Airport.

"Clean, Great Customer Service"

4
15/08/2016

I was very pleased with the cleanliness of the rooms. The bed was comfortable and the staff was very pleasant and helpful. A must stay place. I would definitely stay again when in the area. The continental breakfast was above average. Do yourself a favor and stay at this hotel. Very conveniently located by the Sanford Orlando Airport.

"heads up for parking charge"

5
15/08/2016

when we called to make our reservation we asked about leaving our vehicle in the parking lot , when we arrived we were billed for parking our car and leaving it while we were on vacation , We used the shuttle bus service to get back and forth to the airport from the hotel , and everything else about our stay was great , just don't like surprises when checking in

"An absolute nightmare"

1
12/08/2016

We stayed at this location for the proximity to Sandford airport. ...it is just a terrible place to stay if I can review without any star I will do it. Do not believe the stars at trip advisor...we checked in around 6 pm yesterday, the staff at the front desk are not friendly, she offered us a room on the third floor or fourth floor can't remember now but it smells soooooooo bad ...mildew, smoking and more could not breath my kids held their breath until we left the room we asked for another room same problem, but we didn' have the time to check other hotels in the area...it was a mistake we should have left... It is not only the smell the sheets on the beds are very thin unclean and have a cut on it so we can see the mattress...we could not sleep, we put our beach towels on their pillow we were even so scared to sleep on their beds, the shower rod looked broken...I think no one cares about this facility and they know that people who comes in this so called hotel stay for the night... Very dated unclean, worst parking lot with a dirty pool in the front door...it is a shame for this chain hotel to have this so called hotel ....will never stay at any BW again....lost complete confidence ....it was better to choose a far hotel and have a good night sleep ....hopefully this will help other travellers and don ' t let them to trip in this place

"quick trip"

3
07/08/2016

Was close to airport,l,offered free hot breakfast and free shuttle to airport. For the price we expected a little more,but wasn't bad overall for what we needed. Bed was extremely comfortable and air conditioner worked very well.

"Loved it!"

5
04/08/2016

I was very impressed with the cleanliness and the staff. The Park and Fly option is the best in the area. If you are headed out of SFB this is the place to stay. Breakfast starts at 0430 - you gotta be kidding me! loved it.

"Above and beyond"

4
24/07/2016

It was very nice of the receptionist to put my cooler of frozen seafood in their freezer while we slept. The rooms were clean and the bed was very comfortable. Parking is a bit tight as I drive a Ford F-250, but there was plenty of room for my truck.If you have a truck and trailer, I suggest you stay elsewhere.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. It's good to hear that our front desk agent was able to assist you with your food items. We hope to welcome you back in the near future. Thank you for business.

"All about location"

3
24/07/2016

Chose this hotel based on location to the airport. Room was clean and the beds were comfortable. There was a shuttle to the airport and a decent cold breakfast from 5-6:30. Front desk staff not especially friendly and the lack of an information booklet in the room had me going to Yelp to find a restaurant. Very few outlets in the room for charging. There were wall mounted dispensers in the shower but they were all empty. The lights in the foyer men's room and the water in the women's room did not work yet the front desk already knew about it. The only reason to stay at this hotel would be the proximity to the airport.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your feedback because it helps us improve the guest experience. I would like to apologize for not exceeding your expectations during your short stay. I will review your comments with our entire staff to ensure we do a better job with our room amenities and customer service. We hope you give us another opportunity to show you that we can do better. Thank you for your feedback and business.

"Good for the rate."

4
22/07/2016

Nice hotel close to airport. Love the early/free shuttle. Need a little extra cleanliness detail and it would be almost perfect. I requested a quiet room since we have a young child and they were great to accommodate.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay. We appreciate the positive feedback and will review your suggestion with our housekeeping staff to make sure we do a better job with our room cleanliness. We hope to welcome you back in the future. Thank you for your patronage.

"Great night stay"

5
20/07/2016

It was a good hotel. Quick trip to the airport. 9 miles away....The beds were comfortable and the rooms spacious. Breakfast was open for the early traveler. (4:30 am) Wish there was more grab and go breakfast but good either way. Also the staff was friendly and helpful.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate all the positive feedback. It's good to hear our hotel and amenities were convenient for your travel needs. We hope to welcome you back when traveling to Sanford/Lake Mary area. Thank you for your business.

"Convenient location"

4
19/07/2016

I like staying at this hotel when I have early morning flights. I use their hotel shuttle to the airport and saves me from having to pay airport parking. The staff are very nice and the breakfast buffet is great. Overall a great hotel and a great location close to the Sanford/Orlando airport.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to thank you for your loyalty to our Sanford Best Western Plus hotel. We appreciate your business and can't wait to welcome you back.

"Late Arrival Good Experience"

5
17/07/2016

Flight was late and made for a late hotel arrival. This Best Western made this experience a positive short night of sleep with a good front desk employee, the best mattress I have slept on at a hotel in a long time and a nice quick breakfast in the morning with more than enough offerings for this type of property. I will stay again.

"I was only there for a few hours but it felt like home."

5
09/07/2016

Plane was late even though the shuttle stop at 10:00 PM; Best Western Made sure we arrived to their destination with no problem. At first I had gone thru one of the lower price finer dealers though I had a great deal. Needed to call BW to ask a question end up getting even a better deal. The service rep went out of his way. so yes I recommend this place.

"Not what I expected"

1
06/07/2016

Stayed here with family because it was close to the airport. Family had to be at airport by 6 am. The remote for TV didn't work so couldn't watch anything. The shower had no water pressure what so ever. Couldn't even get all the soap out of my hair. The beds where hard as a rock. When we first when in the room had to search to find the plugins to plug in the lamps. The free breakfast was awful the muffins was stale and the fruit rotten.

"Convenient if going to Sanford airport"

3
05/07/2016

We stayed here the night before our flight out of Sanford. They have a great free shuttle that will take you to the airport. Everyone who works here is very nice and accommodating. The hotel is not in the nicest part of town but just drive a mile down the road and it seems much nicer. Breakfast was ok. Hotel seems older but they've tried to update it a bit.

"excellent choice for hotel close to SFB"

5
04/07/2016

Had a earlier flight in SFB and need to close to the airport. The hotel is 10 minutes driving from SFB. Room is clean and mattress is comfy. Staff is very friendly. The price is a little more than the average but worth it.

"Don't be fooled by the stars"

2
03/07/2016

This hotel is quite pricey considering it's location and property in general. The rooms although nicely appointed are ruined by the stench of cigarette smoke and mildew and mold depending on which you smell first. This could be a nice hotel if it were not for these two issues. Don't be fooled by the non smoking statement as owners and management are clearly not committed to this policy. The smell was so bad we had to check out and move to another hotel.

"Very angry about our stay"

1
29/06/2016

The rooms were clean, newly updated. The reason I am upset is bc we paid for the hotel for one night, in order to make it to an early morning flight the following day. Prior to checking in I asked about breakfast, and shuttling to the airport. Those were the 2 most important factors during our stay. I was told shuttling was free, and breakfast was complimentary. We were told there would be a hot breakfast (eggs, toast, bacon, ect) I was suprised they were serving breakfast so early, and clarified that we needed to leave from the hotel at 5am sharp. I was told by angel breakfast would be served at 4:30. I was very excited to eat a warm breakfast before a long flight, only to be given cereal/fruit/yogurt options. I asked the front desk about the warm breakfast, and was told they didn't serve those things until 6:30 am. I asked if they would make an exception since I had already been told breakfast was at 4:30, & not only was the staff rude, but annoyed that I had asked. When I scheduled a shuttle for 5am at check in, I was asked how many people would need a shuttle. I watched the desk clerk physically write down our room number & what time we needed to leave. Mid breakfast I went up to verify this with the front desk, and was told we weren't on the list, and would have to wait until 6:30 to obtain a ride. A little frazzled, I unformed him we were 17 hours from home (& our children) & that that a shuttle at that time would mean we would miss our flight. The desk clerk was not apologetic or understanding. With an attitude, he called a cab. When the clerk called the cab, he was told we had a cab already scheduled. Okay, that's fantastic, but we were never informed. One of the members in our party is handicapped, & angel had scheduled the can in place of the larger bus schedule to accommodate him. That was nice, I just wish we were informed, or the desk clerks at the very least. Nobody knew what was going on, and it caused confusion, and irritation. I attempted to put my bags in the car, and the driver said he would do it. I thanked him, and informed him that we had some items in our suitcase we didn't want broken. The way he placed the bags, caused them to fall over as soon as the driver took off. I had to ask him to please turn the radio off, he was blaring 80's rock music.. this was a stressful, and I will never stay with this hotel chain again. Disappointing bc we nearly ALWAYS stay with this chain when we travel. Not to mention I was given a receipt for $112, yet my bank statement shows they charged me $121, plus a separate charge of $12. I showed the clerk my bank update on my phone and was told, "dory we didn't charge that," when clearly they did

"SAD"

2
27/06/2016

Dirty rooms and hotel. Bed sleep fine other than sheets are thin. Very dirty floors and bathroom, hallways etc. Never ate the Breakfast but that area too needs help. Morning staff a little crabby but he was ready to go home.

"Great for easy in/out at Sandford Airport"

4
27/06/2016

Room was nice, clean, and updated. Staff was friendly and helpful. I needed to drop off a rental the night before my flight in the morning... and they provided free shuttle service both ways! Great addition and helped us handle our travel with less stress as well.

"Convenient To Sanford Airport"

4
26/06/2016

Stayed due to close proximity to Sanford Airport, about 10 minutes away. Easy to find, if coming off 417 need to make a U-turn to access. Location is mixed industrial/restaurant/services, on highway. Parking near front of hotel was limited, when we arrived, early afternoon. Overall the hotels appears to have adequate parking. Check in was easy, Desk Clerk was pleasant and informative. Room was dated, but clean and tidy. Bed was comfortable, with plenty of pillows. Hotel has a pool, in front, did not use, but looked clean and maintained. Front desk called within 15 minutes of checking in to see if room was OK and if we needed anything. Nice touch. The hotel had a 'water emergency' within a hour after we arrived, and the building's water had to be turned off. This was something they could not control, and they addressed quickly. We were leaving for dinner, and as we passed the Front Desk, she informed us of the water problem and it should be restored within an hour. Upon our return after dinner full water service had been restored. My thought is the water emergency was handled appropriately. The hotel offers long term airport parking, for a fee, and free shuttle service to the Airport. We did not use this service. The hotel is close to Rt 417 exits and entrances, with restaurants and shopping within a 5 mile radius. No issue with connecting through wifi or staying connected. The hotel offers a breakfast, at the hour we were up, only continental was available, as advertised. Coffee was hot, danish were fresh. Check out was easy, no issue with getting printed receipt. The only issues we experienced was the shower curtain was inadequate and allowed water on the floor during our showers, plus the AC was loud/humming, but not enough to disrupt our sleep. Overall, this hotel met our expectations, close to airport, clean, parking, and we would stay there again.

"Smelly reunion with the 1990's"

2
24/06/2016

All worked as it should; free wifi, TV, phone, faucet, commode, shower and plenty of towels. This facility is just Sooooooo 90's I waited for the Disco music to be piped in. The A/C system is an annoyance though. It seemed to click ON every ten minuets and I would have to turn the TV volume up from level 8 to a level 12 just to hear the news or keep up with the program I was watching. This is a busy hotel and no time for major up-dating I'm sure. It does seem to have a "cleaning agent" fragrance the moment you walk into the lobby from the parking lot. Not a choice for my next visit to Sanford.

"Will stay again!"

5
16/06/2016

I choose this hotel because of the shuttle service to the airport. The room was clean and comfortable. Shuttle service to the airport was great- driver was wonderful. Staff was friendly. We will be making another trip to the area in the fall and will definitely stay here again!

"Crappy for the Price"

2
15/06/2016

The hotel is dated and has serious cleanliness issues and I'm not that picky. Also, they don't tell you up front but end up charging your "incidentals" credit card for parking once you leave - and the parking lot is way too small for the hotel so people are parked in the aisles, its insane.

"Not so great"

2
15/06/2016

Dirty rooms, food left in fridge, stinky room and hall (horrible musty smell). The pool is so small u will laugh. Nice beds, comfortable. Good quick breakfast. Close to airport. Did not offer to clean room when informed of dirtiness.

"Overnight for early flights out of Sanford"

5
14/06/2016

Very comfortable beds, they start breakfast at 4:30 for those with early flights, they will let you park your car there (for a fee) and take you to the airport. Closer to the airport than other hotels that take you to the airport.

"Disappointing "

3
13/06/2016

Bathroom wasn't well cleaned. Dust on furniture... I've never seen that in a hotel. Hallway and room smelled of old carpet that was shampooed in an effort to freshen it up. The bedding itself was comfortable enough. Airport shuttle was not operating bit the hotel arranged for a ride share to take me to SFB.

"Florida Trip"

4
13/06/2016

Nice Hotel, comfortable, clean and safe. I needed a place to stay overnight close to the airport, early flight. This was perfect. I was surprised at how nice the room was. The beds were very comfortable and clean. I would stay there again. The staff were very friendly and helpful. We left so early we only had continental breakfast but it was fine.

"Positive experience"

4
13/06/2016

Make sure if going in a large crowd that the hotel shuttle is available to and fro from the SFB. The hotel was very tastefully decorated. The rooms and bathroom was clean. The front desk was very helpful.

"Nice hotel and close to the Sanford airport"

4
06/06/2016

The room was very good, quiet and clean. The free breakfast had a good selection of food and it was good. The business center had 4 computers and each one had a printer. There was a button to logoff and erase what you had put in. I like that security feature! We stayed here to go to the Sanford airport on business the next morning. It was easy to get to the airport. Only about a 10 minute drive. We used our GPS to get there because the clerk at the hotel gave us wrong directions. This hotel was okay for our purpose. If you are a family going to the Orland activities you may want to choose a different hotel.

"Great location Nice Staff"

5
02/06/2016

We said one night in early May to attend my Wife's 89 year old Uncles funeral. We were taking His older 92 year old brother to attend the funereal. (my wife's DAD) I called ahead and Made arrangements for my wife's 92 year old Dad to stay in room with a shower stall and not a tub. I also requested a room next to him with an adjoining door so we did not have to go out into the hall to check on him. The hotel blocked out and held the rooms for us and the rooms perfectly meet our requirements. The staff was very helpful. I will also say the breakfast was good also

"excellent place to stay"

5
02/06/2016

Accomadations were Very clean, staff friendly and very helpful getting us to and from the airport in their shuttle. . Early breakfast was average, we ate at 530. They serve hot breakfast after 630. We will stay definitely stay there again.

"Hard day - Good night"

5
26/05/2016

Thanks to the Best Western staff for their courtesy and helpful service. They took care of me, when I needed help the most. I had a very difficult day and they took care of me and not only got me to my room but checked on me later in the evening. The went above and beyond.

"Disappointed "

3
25/05/2016

We chose the Best western plus because we have stayed in these before and they were incredibly nice... This one was sadly in need of renovation... It was decorated very pretty but the rooms and bathroom walls at the bottom looked gross and just wasn't what we were used to in a bw plus. One of the blankets on the bed had a huge hole in it. It was okay for one night since we had to leave on an early flight the next morning but I have stayed nicer places for a lot cheaper.

"Very well done!"

5
24/05/2016

Can't beat this place for value. Rooms were clean and nicely furnished. Internet & TV updated. Coffee in room worked fine. Breakfast was typical & basic -- but all food was kept hot and refilled quickly. Tables cleaned up fast. Well done! You get a lot for the money at this place.

"Slept well"

3
24/05/2016

Bedroom and bed was comfortable and clean. Well insulated so noise was not an issue even though we were close to the elevator. The halls and carpeting were dated and not real clean. Dirty carpets were a turn off although room itself was clean. The breakfast was nothing special but did offer hot and cold options.

"Sleepless In Florida"

5
20/05/2016

I was ditched in Florida by my now EX and was completely lost as to how to get back home. I was so lucky to find this hotel! I arrived at 10 in the morning and due to my situation they let me check in! Awesome customer service, clean, good breakfast and amazing pool. It is also close to Walmart and has a great diner next door, I was on foot! The best part was that it had a shuttle that go me back to the airport. All around this hotel and the people, turned this experience from lemons to lemonade! Thank you to the staff!

"Stayed here because close to Sanford Airport!!"

4
19/05/2016

We stayed at The Best Western when coming into Florida and leaving because we were flying out of Florida early in the morning. It was a nice hotel and clean and I enjoyed the breakfast in the morning. My only complaint is when I was leaving the night I never had it booked til a week before hand and ended up paying about $40 more then the night I stayed when I flew in.

"What a hassle"

3
17/05/2016

So we stayed here since we had a late flight coming into Florida. I booked the room about 3 nights in advance. I traveled with my wife and our 2 kids. Since we have a 5 year old and a 8 month old, I wanted a bigger room where we would have room for our bags and a sink to wash our baby bottles. The reviews only were high but it was mostly a disappointment. The room was extremely overpriced compared to the amenities and the look and feel of the rooms. I booked the king suite to ensure we would have ample space. When I arrived was downgraded to a regular King size room. This was after 15 mins of trying to figure out what happened. 1 manager and 1 receptionist going back and forth over who made the mistake. It seemed like receptionist was looking for every reason to blame someone else. The managers excuse was that she had been running shuttle all day, seems to me like the hotel is paying her to be a driver instead of a hotel manager. I checked the room and was not impressed. So I went downstairs and discussed with my wife whether or not we should find a different hotel. At this point we had been waiting about 35 mins to get our room. I went back in and discussed canceling when the manager informed me that she had bumped another guest who had yet to check in to the regular King room and put us in the king suite. So in essence just kicking the bucket to the next customer. The room was ok, nothing special but the drip from the kitchen sink was annoying. That's all you could hear all night long. The shower which was handicap accesible was big, but had a giant flaw. They put a curved shower rod which causes all the water to drip onto the bathroom floor. Creating your very own, personal sized Best Western lake.

"Lovely and clean!"

5
14/05/2016

We stayed over night during the Easter break. Free shuttle ride to and from the airport, friendly staff and so clean. That's really important to me, the cleanliness. As soon as I walked in The lobby I knew it was clean. The only complaint I had was that the pool was FREEZING! Other than that we had a nice stay while waiting for our flight.

"Perfect for what we needed."

4
12/05/2016

We stay here several times a year due to work reasons. Never a problem,there are a few places to eat near the area or not to far of a car drive, great breakfast in the morning and Angel at the front desk is so nice. All the staff is friendly. Always clean.

"Great Stay!"

4
11/05/2016

Stayed overnight before flight out of Orlando/Sanford airport. Front desk staff were very helpful, professional and friendly. Our room was very clean, 2 queen beds, desk and plenty of outlets for charging electronics. Coffee pot in room was clean and worked. Breakfast available next morning left a lot to be desired!

"Disappointing"

2
10/05/2016

I have stayed in Best Westerns on previous occasions and have been satisfied. That is why this one was such a disappointment. Finding a room that was not as clean as normal, finding a waste basket that was not empty and having the television not working only to find out that the cable box had been unplugged does not speak well for attention to detail. The continental breakfast was somewhat disappointing as well.

"Nice basic hotel."

4
05/05/2016

Stayed here the night before my flight out of Sanford. Good hotel for a one night stay. Airport shuttle is a big plus. I thought the price was a little high. Overall very nice stay. Would definitely stay there again.

"Looked very nice but wasn't quite great"

3
02/05/2016

Stayed here one night prior to early morning flight. Hotel decorated very nicely and looked to be freshly redone. However, when you looked closely, things weren't quite as nice as they appeared. Tub/shower was old, there was a rip in the sheet, the door to the room didn't close very well and the air conditioning was extremely loud. It was fine for a quick overnight but not as nice as expected.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay. I would like to apologize for our hotel on exceeding your expectations. I will review your comments with our entire staff to ensure we fix those issues. We hope you give us another opportunity to prove that we're a better hotel. Thank you for your feedback and business.

"Satisfied customer"

3
29/04/2016

Our one night stay was satisfying. All we wanted was a clean, quiet place to rest our heads before flying out the next day. The breakfast bar was okay. My oatmeal was good but my wife's biscuits and gravy were cold so she ended up making a waffle. The room was clean for the most part but I did see some dirt/debris on the bathroom floor. Our bed was comfortable and the room air conditioner worked well. I will stay here again given the need. Close to the airport.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. It's good to hear our hotel was convenient for your travel needs. I will share your comments with our breakfast attendant to make sure we do a better job at serving quality breakfast items. We hope to welcome you back in the near future. We appreciate your feedback and business.

"Needs Updating"

2
28/04/2016

Our room had a musty smell, like the carpet needed replacing. The shower surround caulk was poorly applied and darkened in some areas, such that I did not take a shower in it, as it looked and felt so grungy. Don't stay here.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay. I would like to apologize because we did not meet your expectations. We hope you give us another opportunity in the future to prove to you that we're a better hotel. We sincerely appreciate your feedback because it will make us a better hotel.

"Visit "

2
26/04/2016

Bathroom dirty and carpets not vacuumed. What appeared to be toe nails on carpets. Shower head very lose from wall and over all just not kept up. Had bit of a time getting on the WiFi. Other then that we had a place to lay our heads for 6 hours before we fly out.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We appreciate your feedback because it helps us make improvements to our hotel and service. I will like to apologize because we did not meet your expectations. We hope you give us another opportunity to prove to you that we have made improvements. Thank you for your comments and we hope to welcome you back in the future.

"A good experience"

5
25/04/2016

Rooms were clean, Staff was friendly. Pool was small, but clean. It was not the type of location I would take a walk around the area. However, it was close to where we need to go.. We were pleased. We would return again.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. It's good to hear that our hotel and staff exceeded your expectations during your short stay. We hope to welcome you back in the near future. Thank you for your business and compliments.

"Hotel clean and bed comfortable"

5
25/04/2016

Main purpose of staying here was to fly out of Sanford Airport. The bed and pillows were very comfortable - slept well for being away from home. Hotel was overall clean and looks like it might have been renovated recently? I would stay here again.

"Very nice for night before going home from vacation!"

5
19/04/2016

Clean, nice front desk people, staff. Very professional, helpful. Also, right on time to take us to the airport in the morning to go home and catch flight. They also picked us up the night we checked in. They came to the airport and shuttled us to the hotel, so we could drop off our rental car early!!! Thank you!!! The lady at the continental breakfast (running it), even fixed my grits for me!!! I never had had them before. She was soooo nice. Very relaxing for the last night before going home.

"Close to the Airport"

5
17/04/2016

Friendly staff ready to help and clean and comfortable rooms.They offered to take me to and pick me up from a local restaurant for dinner. In the morning they were right on time dropping me off at the airport for my flight home. Thanks again for a very comfortable stay. M. G.

"Close to airport"

4
16/04/2016

We stayed at this hotel because it was close to the airport with a shuttle to airport starting at 5 AM The only thing was a little funky musty smell in the room.They also have some breakfast items ready before the first shuttle at 5 AM

"Check amenities"

4
09/04/2016

Room was clean & big; staff was friendly; pool was cold; A/C was not consistent (room temps really fluctuated); website said there was a whirlpool in the room but it was walk-in shower instead; very convenient to Sanford airport; even though we were next to the elevator it was still quiet; large TV; comfy bed; would stay there again.

"Satisfied customer"

5
08/04/2016

This hotel appeared to be new. The room was large and the furnishing were all new. It was quiet and the staff friendly and helpful. The breakfast was wonderful with a wide selection of foods. The breakfast area could be larger. Would definitely stay there again.

"nice experience"

4
08/04/2016

I missed my flight and had an early one the next morning. Rather than drive back home, I decided to stay at your hotel. I had heard about the parking and shuttle to the airport. An unexpected but nice experience.

"Best Western Airport Hotel"

3
07/04/2016

Stayed at this hotel overnight before our flight out of Sanford Airport. Hotel decor is a bit dated but rooms are large and comfortable and clean. Requested a king room but none available so took a room with 2 double queen beds. Hotel has a convenient shuttle service that even picked us up after we dropped our rental car off. Shuttle service also runs very early in the morning, 5am, for those early morning flights. Continental breakfast starts at 4:30. Very convenient. Staff is very friendly. Pool was in need of cleaning but that didn't stop people from swimming. There is not a large selection of places to eat near the hotel.

"A great relief!"

5
05/04/2016

We came here after a rare but bad experience at another BW in Orlando. After that experience, we were almost scared as to what hotel we would wind up at, but I had faith in the Best Western brand to deliver and was satisfied at the Sanford location. Though it was 45 minutes north of Orlando, we were glad to stay here after our theme park visit. It was decorated nicely, clean, welcoming, and comfortable. We felt safe and relaxed here. The hotel is on a busy strip of stores and restaurants with lots of options for dinner. Breakfast was great. We did not get to use the pool as we did not have time. It was pricier than we would have liked, but considering it was spring break week and a last minute booking (and considering what we had just come from) we couldn't complain about the price. If we ever wind up in Orlando again and are not going to be staying at the park resorts, we would certainly stay here again, even if it isn't terribly close.

"Great Hotel"

4
03/04/2016

Great hotel, loved the deco, could hear everyone talking in rooms and hallway. Close to Sanford airport and fast food, Walmart, etc. Very clean and Florida deco was a really nice, especially from the last Best Western in Tampa (not a good BW hotel in Tampa). Breakfast was good, staff was good and free shuttle to Sanford Airport, was a plus.

"Good stopover hotel"

3
29/03/2016

Arrived late to Sanford via Allegiant and the staff was willing to do a late shuttle pick-up to the airport which was much appreciated. Room was adequate and comfortable. Morning breakfast is included and was a reasonable but nothing to write home about. I would stay again if in the area.

"Won't stay here again"

2
28/03/2016

My wife and 2 year old just needed to get a halfway decent night of sleep before flying out early the next morning. Instead, our room was directly across from the elevator, and the people in the adjoining room were smoking. The smoke came right through the door to the adjoining room and filled up our whole room. It was bad and we could not get to sleep. We called the front desk and they said they would check on it. The next morning the front desk said they charged that person extra for smoking, but that did nothing to help us. I understand this was just another guest being rude, but your guests are a reflection of your hotel, and we will not be staying here again. Easy to get to the airport in the morning, but not enough to overcome our overall experience.

"Passenger Sanford airport "

4
24/03/2016

I spend several winter months in Orlando, traveling back and forth from Sanford (SFB) to Bangor, Maine (BGR) via Allegiant Air. If I have a late arrival, or early departure, I find it more convenient to stayover at the Best Western hotel. The hotel's airport shuttle is convenient as a taxi, and more dependable for early departures. Dependable is key for me when traveling. The shuttle service is prompt, and amiable. (Amiable is keenly appreciated when en route). The hotel desk staff are efficient, amiable, and happy to print out my email boarding pass. The continental breakfast is tasty, and if you are hungry for late night ham & eggs, or a stack of waffles, there's an all-hours iHop across the street. Cheers, Richard

"Overall ok but bed hard as a rock"

3
24/03/2016

The hotel is very nice, room clean and would have rated this as excellent or very good except the bed was hard. I have another business trip planned for March 28th and will not stay here due to the bed issue. Guess the bed is really an important issue for me.

"Nice hotel close to the Sanford airport"

4
23/03/2016

We stayed one night before flying out early from the Sanford airport. The hotel's shuttle was very handy. We were able to return our rental car the night before the flight and get picked up from the airport and then dropped off the next morning. The staff was very nice. The room was comfortable. The beds were firm. I liked the opportunity recycle in the hotel room with a split garbage can.

"Great Place to Stay !"

4
22/03/2016

I would recommend this hotel to anyone. Staff is always great to deal with and fun too. Close to Sanford Airport, have shuttle service too ! When I told them we were going to The Wing House down the street, they even gave us coupons for the restaurant. Continental breakfast is always great there too

"Poor Customer Service"

2
22/03/2016

Checked in at 3:30 p.m. and was told that our room was not ready. Was advised to have a seat in the lobby. When I questioned the desk person about how long a wait, she said she didn't know. I asked her to please find out as I did not want to be sitting in the lobby for any extended period of time. She left and returned again indicating she did not know how long the wait would be. She then advised I could sit in the lobby or leave and call later. Totally unacceptable. At no time did she every apologize for the delay or even offer another room. It was I who then requested a different style room which was available. Room was adequate, not great. The air conditioner vibrated/rattled during the night. Only plus to our experience was the proximity to the airport.

"What a great area.."

5
20/03/2016

Great stay..great location..close to airport..Ruth Chris Steakhouse with $9.00 steak sandwich and fries..Cold Stone Creamery Ice Cream...cute shopping area..a must stay when in the area..Walking distance to all the above..

"Best Western Plus?"

3
20/03/2016

Would like to know the PLUS in the name was about? The accommodations were adequate at best. The bathroom was small and the shower curtain was short. Stayed in Florida for three weeks and this was the most expensive and poorest quality in the three weeks.

"Okay for the price"

3
17/03/2016

The rooms were clean and the beds were comfortable. The breakfast was below average for a complimentary continental breakfast. The food tasted old, but the omelets weren't bad. The rooms were slightly neglected. The check-in staff was mumbling and talking very quietly, but the rest of the staff was okay.

"Close to the airport"

3
14/03/2016

We chose this airport because our flight landed so late. It is very convenient to the airport and easy to find! There is a nice BBQ area behind the hotel and plenty of parking. The rooms were clean and comfortable. We would definitely stay here again.

"Very convenient location for airport access, and we took advantage of the shuttle."

4
12/03/2016

My wife and I stayed here on the last night of our 10 day vacation. We dropped our rental car off the night before our flight after checking in to the hotel. We then rode the shuttle from the airport to the hotel. We also took advantage of the shuttle service early the next morning to catch our flight. The hotel itself was clean, the staff was very friendly, and we enjoyed our stay.

"Poor quality, over expensive "

1
09/03/2016

Hotel pool was located just feet from the main road. Air conditioner only spit hot air (when it did work). Windows have no screens. Could hear other guests pounding around until 4am. Shower curtain was 5 inches too short, water soaked the floor. Complete waste of money. We were extremely disappointed with what we paid so much money for.

"Nice help from the staff"

4
07/03/2016

Someone from the staff drove us to a restaurant nearby and picked us up after. The shuttle was on time to go to the airport. Very appreciated. Don't go there for the pool though as it is small. And if you go to Disney or Universal, don't use the floridatransportation or orlandotransportation, they don't show up!! Take a cab.

"NiceHotel clean w Hot Tub "

3
05/03/2016

Don't like the area. Won't be back. If u have to stay in the Sanford area for a Flight this is a great hotel. It is clean nice and 5 minutes away but the area is not our cup of tea. We were honked at yelled at and the roads aren't user friendly. Construction and one ways everywhere.

"Comfortable beds, not perfectly clean"

2
28/02/2016

If you need a place for 1 night near the airport, this may work for you. I'm glad we only had to stay here for 1 night during our trip. The beds were very comfortable - an important feature. The room had what we needed, but for the price, it felt crowded and dark. We've stayed in much nicer BW Plus hotels. There was a cough drop left on the top of the head board, a stray Qtip in the bathroom and the tub faucet had little stream of water running from it all the time. The front dest staff was polite. The cleaning and breakfast staffs were friendly. The breakfast was better than we expected. There is a shuttle to the airport that stops running at 10 pm.

"Expensive."

3
24/02/2016

The room rate was expensive. I've stayed in better hotels in places like Boston and Toronto for much less per night. And the breakfast was poor quality and took a long time to be ready. We were told it would be available from 6:00am onwards, but by 6:45 they were still preparing and putting out the food in the buffet area.

"Close to airport"

4
23/02/2016

Stayed here 2/18/16 because it is close to the airport. We found the staff to be very friendly and helpful. The beds were very comfortable and the room was clean. (the maid did miss a wash cloth hanging from the top of the shower curtain). It was slightly more expensive than another motel nearby but we thought it was worth it. We would stay here again.

"Great hotel"

5
23/02/2016

We only stayed one night as a layover until our flight out the next morning. But we were impressed with the overall look and cleanliness of the hotel. Front desk clerk was very helpful with setting up our airport shuttle ride and helping our son with his iphone that he could not get to connect to the wifi. We had to catch the shuttle at 530 am for an early flight but the hotel still had a continental breakfest available for us.

"offers tranportation to Orlando/Sanford Airport"

3
21/02/2016

I have stayed at this hotel twice because it has a shuttle to the airport but both times the air conditioner has stopped working (not something you want to happen in Florida). Having said that...the staff is wonderful and very helpful, The rooms are clean but as I stated before the air conditioner has shut off both times. I am seriously thinking I will stay elsewhere the next visit.

"Bad Experience"

2
17/02/2016

I chose this hotel to be close to the airport for our early morning flight. When I entered the lobby, the hotel has a weird smell about it. We were assigned a room on the top floor, (4th) of the hotel, and staff member said it was a nice room. As soon as the elevator doors opened, we were met with an incredible stench of mold and cigarette smoke. We were very surprised given this is suppose to be a non-smoking hotel. We opened the door to our room and the smell was not as bad as the hallway, but not great, and since it was late and we were only staying a few hours, we decided we could put up with it. MY MISTAKE. By 2 am, I was coughing and my daughter was nauseas. When I tried the A/C to improve the air quality, it was so noisy, I had to shut it down after 5 minutes. The worse noisy a/c I have EVER experienced. We ended up leaving the hotel 45 minutes earlier than we planned just to get away from the poor air quality in the room. All in all I got 3 hours of sleep. Maybe the other floors are nicer and have better air quality, but this was our experience on the 4th floor.

"Great Location near SFB"

5
17/02/2016

I needed a quick overnight stay near SFB to catch an early flight the next day. The location was perfect. The room was excellent, clean, and very spacious. The staff was very friendly and efficient. The breakfast was a standard egg, waffle, plus. It was nice that they actually were ready prior to the start at 6:30 since we had an early flight to catch. Side note, there were 2 gas stations on the way to SFB so that was convenient because we had a rental car to fill.

"Great Experience"

5
14/02/2016

We were only here for a few hours as we arrived late and had an early flight. The check-in and out process was flawless. The room was exceptional as far as comfort and cleanliness. The breakfast was perfect. Couldn't have asked for more.

"Great access to airport!"

4
10/02/2016

We stayed at this hotel only for the last night of our trip since we had an early morning flight out of the Sanford Airport. The hotel's rooms were quite small but the bed was very comfortable and it did the trick for one night. We ended up in a room directly across from the elevator and thankfully it was very quiet. The morning breakfast was also very nice. They serve a "cold" breakfast early for those traveling first thing in the morning and a "hot" breakfast a little later in the morning. One tip of advice: the gas stations nearest the hotel are not open 24-hours, so either fill up your rental the night before or there are stations closer to the airport (after driving past sever al closed ones).

"great place to stay"

4
06/02/2016

staff very efficient and courteous. The convenient free shuttle service to airport was reason we chose room. but very good for the price, Happy with choice. The extra early breakfast for travelers to airport was most appreciated.

"Wonderful"

5
03/02/2016

Best Western Sanford is beautiful and the ambience in the lobby and the guest room was warm and inviting. I highly recommend staying at this hotel. The grounds were beautiful and as always in Florida the weather was extremely pleasant.

"2 Week Stay "

4
03/02/2016

Great food, great service, great prices.. I would definitely recommend friends to stay here. The staff is super friendly. Close to Walmart, within walking distance of neighborhood attractions. Housekeeping also does a great job and the breakfast service sets it apart from everything else.

"Not happy"

2
02/02/2016

I booked this hotel because it was close to the airport, but I will have to think twice about ever staying at this hotel again. I have stayed in a lot of hotels in North America and this experience was one of the worst. The floors in the halls and room didn't look clean and the smell in the room was a musty smell. I do my homework before booking hotels but this was a slip up!

"Nice room, poor breakfast "

4
25/01/2016

About 10 minutes from airport with free shuttle service. Nice large room with king size bed. LARGE fat screen tv with excellent reception was a pleasant surprise. Good size bathroom with some type of fungus growing under the bathtub hand rails. Good bed and pillows. Breakfast was very disappointing. Biscuits were hard and the biscuit gravy had to come straight out of a can. It was terrible. Breakfast selection was poor. Front desk very helpful. Stayed there for $84.

"Convenient but musty"

3
18/01/2016

The hotel was close to the Sanford airport, and with a very early morning flight it's convenience almost made up for the very noticeable musty/almost moldy smell in the room. The continental breakfast was also convenient for an early departure.

"free airport shuttle"

4
14/01/2016

The main reason I booked this room was because it had a free shuttle. We rented a car and returned it the eve before our early flight, "shuttled" to the hotel then back again in the wee hours. (left at 5am) So, nice cause it took off an extra day car rental for us. There was little glitch that there was no shuttle available when we called for it, but we took and paid for a taxi and money was handed to us for it at the front desk. I'm sure you could have also just got the driver to come get the money get him to give the receipt. I was pleasantly surprised at how nice the hotel was. Modern and very clean. There were also a few restaurants within walking distance which was nice. There was also a full hot breakfast available but not till 6 am .. They did have out cold and coffee for those who leave early which was nice.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback because it lets us know how we're doing. It's good to hear you saved some money by returning the rental car early. We hope we're your number one choice when traveling to the Sanford/Lake Mary area. Thank you so much for your business.

"Nice accommodations! ! Airport shuttle!"

4
13/01/2016

Very nice hotel, with friendly , helpful front desk staff. Very comfortable, clean accommodations,. The Room was well equipped with a microwave & fridge. Over sized bathroom with plenty of clean fluffy towels was an added bonus. The only drawback was there was no place within walking distance for supper, should you not have a car available. Only options for hotel delivery were pizza and Chinese,,,, Chinese left a lot to be desired. Overall, I would stay here again!! :)

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We sincerely appreciate your positive feedback regarding our staff, room, and amenities. There are a few restaurants within walking distance, such as: Sonnys BBQ, Ihop, and Winghouse. We hope to welcome you back in the near future. Thank you for your patronage.

"my stay"

5
13/01/2016

would always recomend this hotel everything was excellat from room to all the staff. close to airport. free shuttle all day. room was lean and spotless. staff was very courteous and helpful. didnt have a car ad frot desk staff recommeed restaruants tat delivered food right to my room

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your positive feedback. It's good to hear our staff and amenities exceeded your expectations during your stay. We hope to welcome you back soon. Thank you for your business.

"Great location"

5
11/01/2016

This Best Western caters to those flying - especially flying Allegiant. Early breakfast and express checkout were a plus. The location was far enough away from Sanford Airport so that sleep wasn't bothered by the sound of landing jets, but gate arrival was only 5 minutes. And they offer a shuttle service as well (we didn't use that amenity, due to a car rental).

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We're glad you took advantage of our express checkout. We hope to welcome you back in the future. Thank you for your business.

"Excellent location to airport"

4
10/01/2016

We have stayed at this location twice and it has always been an excellent experience. Used the shuttle to airport with no problems and it is located close. Breakfast area is clean and sufficient. Coffee is excellent. Good eating establishment close by. Would stay here again.

"Great for Flying out of Sanford Airport"

4
07/01/2016

Really convenient for a 1 night stay, not the prettiest but it works. The room was clean and comfortable, had King Bed. Close to some local restaurants. Will use it again if we have an early departure.

"Hassle free"

4
06/01/2016

Had to fly early next morning so did the park and fly with shuttle. Angel was at the front desk and was awesome!! He let me check in early, upgraded my room ,and even printed my boarding pass. They serve break fast before 5:00a.m. for early flights.Will definitely stay again.

"Great place to stay the night if flying out of Sanford."

5
05/01/2016

Thank you for the nice stay. Angel was great at the front desk. Nice breakfast and convenient shuttle service to airport. Left early enough for flight and still had time to enjoy breakfast! Appreciate the hospitality!

"Park and Fly"

5
02/01/2016

Stayed here 1 night because I had early flight out of Sanford. Due to holiday the parking lot was full and had to park in offsite lot. Shuttle was to and from was quick. Room was clean and comfortable. Would stay again for sure.

"Close to airport, OK room"

3
01/01/2016

The pros - 6 minute drive to airport so great for early flights. Bed was comfortable. Food available at 4:30am. The cons-no parking available in lot, musty smell in room, loud A/C, bathtub fixtures corroded and bathroom floor not totally clean. Would not stay here again.

"Watch out for a price change!"

1
31/12/2015

I booked my room for two dates for December travel - this booking was done in September and I received a confirmation number. They changed the price for the first night, didn't have my room for the second night and gave me one at a much higher rate than was confirmed. Stephanie, the assistant manager and Don the manager were not willing to lower rate. Of course it was the holidays and they were booked so I was at their mercy..... Very poor customer service but this is what we have come to expect today. Buyer beware on this hotel!

"A clean room is most important"

3
30/12/2015

In this day and age, at least for our family, price is always a influence, but even more importantly are the reviews. We always attempt to review a location before choosing to stay there. We do find that brand loyalty decides many of our hotel stays, but we have stepped away when a review has given insight about another location. When reading reviews we are most concerned with, first, cleanliness and , second, customer service. If a location has a reputation of not being clean or if we find that a hotel isn't cleaned well it affects our decision to stay. This hotel location was about a "5" in cleanliness. We found four roaches and the hallways appeared to have not been vacuumed in some time. The customer service was excellent, but will never compensate for cleanliness in our opinion. Price was competitive and overall a good value. Will likely not choose to stay here again when visiting the area.

"bad smell in room"

1
28/12/2015

There was a terrible smell in our room. It seemed to be coming from the a/c unit. We arrived late and the hotel was obviously full so we did not bother trying to get a different room. We were just stuck.

"Great value and location"

5
28/12/2015

I found the rooms to be large and clean. I understand the place had been recently remodeled. This was a great value and location. It is close to fast food places and retail. Walmart is near by if you forgot something. Having the hotel close to the Sanford airport and the free shuttle service was also a plus. Front desk was friendly and gave me a late check out time since I had a mid afternoon flight. I would stay there again if in the area.

"BW Stay"

3
25/12/2015

Wouldn't stay there again as not enough ample parking. Staff should automatically clean/service the room and not ask if you wanted it done. No place to hang your shower towels, there was an order to the room as if someone had smoked in there at some time. The room was quiet which is about the only good thing.

"do not "park and fly""

1
23/12/2015

the parking lot that is used for the "park and fly" option is 2 streets away from the property and is at a vacant deserted shopping mall with no security in a scary looking area. the hotel parking lot is full even when you have a confirmed reservation for the evening. I had to park at the curb and was concerned for my vehicle getting hit overnight. fortunately that did not happen.

"Good breakfast"

5
20/12/2015

For a breakfast included with the stay, this one exceeded the norm. I would recommend to others. Convenient to Sanford Airport. Arrived via Allegiant Airlines. The shuttle saved me a day car rental by allowing me to turn in the car a day early.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We're glad you enjoyed your stay and were able to use our hotel amenities. It's good to hear you were able to save some money by returning the rental car early. We hope you stay with us again in the near future. Thank you for your business.

"Not the best experience"

2
17/12/2015

Upon the arrival (8pm) the front desk staff was no where to be found. We've waited 10 minutes and finally when the clerk showed up she gave us this "what do you need" attitude. 5 minutes after we checked in we received a call that they are bringing us shampoo and soap due to hotel policy(?). I didn't need extra stuff but whatever. Instead they should ask us if we are satisfied with the room we received, because we would gladly change to something away from the dog that our neighbors had. I just wanted get some sleep since I had an early flight next day. In the morning I wanted to change my card on file but the front desk staff was no where in sight....again. So I just gave up. Overall I liked the room. It was clean and comfortable. But the front desk staff that I encountered was disappointing, especially when I am a Best Western Member. I expected so much more hospitality from Best Western Plus.

"ucf mom"

5
17/12/2015

cleanest hotel room i have stayed in in a long time staff friendly and competent great value for the price convenient to auto train good breakfast choices quiet room updated excellent wi fi pool a little too small...not really a vacation stop

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate your positive feedback, because it lets us know that we're doing a great job. We hope you continue to stay with us when traveling to the Sanford/Lake Mary area. Thank you for your patronage.

"Sanford Airport"

4
08/12/2015

Stayed one night before flying the next day. Good place to stay. Staff friendly and helpful. Computer and printer available for use. King bed firm and comfortable. Room had strong air freshener a little on the overpowering side. Bathroom sink stopper wouldn't shut completely. Great internet service. Breakfast area dated but hot and cold available with selection. Breakfast open very early

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We appreciate your feedback because it helps us know how we're doing. We're glad you enjoyed our complimentary amenities such as: our business center, complimentary breakfast, and wifi. We hope to welcome you back soon. Thank you for your feedback and business.

"Clean, Friendly, totally adequate. Very convenient for travel to/from SFB"

5
07/12/2015

We needed a place close to the Sanford Airport (SFB). This hotel was clean, comfortable and staffed by friendly people. We did not require nor did we pay for high-end pampering, just a good place to sleep. This hotel fit the bill perfectly. One minor complaint: though it was by no measure a cold shower, the shower wasn't as hot as I'd like it to be. It may be part of an overall energy-conserving culture, which I can live with.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We're delighted we exceeded your expectations during your short stay. I would also like to apologize for not having sufficient hot water during your shower. We hope you continue to stay with us in the future. Thank you for your positive feedback and your business.

"Close to airport!"

4
05/12/2015

This was our second stay at this location, we have had good experiences both times. The room was clean and the beds were super comfortable. They offer airport shuttle although we had our own car. We had an early flight, and with the airport only being 5 mins away, it allowed us to sleep a little longer. The only reason I didnt give it 5 stars is the staff in not helpful, or very friendly. If you can deal with that the hotel is nice.

"Beware of Best Western/ Sanford, FL location"

1
03/12/2015

This is my second time here. Absolutely disgusted tonight. This will be my last stay ever. We got here around 3:30 pm for check in. I informed the front desk clerk that we'd be needing the shuttle service for tomorrow to go to the airport. I then asked if the shuttle would be able to take us somewhere for dinner being we didn't have transportation. The clerk that checked us in said that as long as they both were at the desk and not busy, she would be able to have the other lady take us somewhere close by. We went up to room 319 and within minutes I had to call down and request another room. That room smelled like a dirty damp basement. The odor was horrible and seemed to be coming from the air conditioner. She had me come back downstairs and get a new key for another room. My children and I walked to get dinner. On our way back into the hotel we noticed a man smoking pot in the parking lot not far from the main entrance. Later in the evening we went to every vending machine in the hotel room just to find out there wasn't 1 bottle of water in any of them. I then asked the same front desk people for help and was told that I could fill cups up from their water jug by their coffee machine. The counter with the coffee machine and water jug had very small ants crawling all over it. After approaching the front desk again, I was told that I could walk to the gas station or walmart if I needed water. This was coming from the same lady who told me they could help me with transportation earlier, and let me add that both ladies were just sitting at the desk without any other customers. What happened to the offer of helping us go somewhere close by that they gave us just a couple of hours earlier?? Not only that, I didn't feel safe to be walking with my children in the dark around this location. This place is a complete disappointment and has turned into a filthy hotel. My daughter woke from a nap and had 2 bug bite marks on her. 5 am wasn't coming quick enough. If I had my own transportation I would've left there hours before. Horrible, unfriendly service, unsafe surroundings, dirty smelling rooms, horrible water pressure in the shower, and the WIFI connection wasn't working. I will not recommend this facility to anyone. In fact I feel a refund should be offered. Extremely disappointed is an understatement! Also, beware that we were scheduled for a 5:00 am shuttle departure to get to the airport. When we went downstairs at 4:50 am, the shuttle was about to depart without us. We would've been late and missed our flight had we had to wait for the 6:00 am shuttle. Also, they do not take into account about how much luggage each passenger has. Which almost became another issue because of a jazzy chair taking up majority of the space in the back of the shuttle van. Our shuttle driver tried her best after realizing that we were scheduled for that departure though. She was the ONLY helpful person during our stay.

"Great hotel close to Sanford airport"

5
02/12/2015

Stayed here the night before an early flight. What a cute place. Very clean. FREE COFFEE...we were up at 3:30 AM. We were gone too early so we didn't get the free breakfast. Free shuttle to airport if you need it. Great pre/post cruise hotel. Will stay here again if in the area.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We sincerely appreciate the positive feedback. We're glad we exceeded your expectations during your stay. We hope to welcome you back in the future. Hopefully you'll get a chance to eat breakfast during your next stay. Thank you for your patronage.

"Close to airport, breakfast starts at 4:30am"

5
29/11/2015

Taking our three kids on their first plane was nerve wracking but having a place to park the car for the week at an affordable rate, having the shuttle take us to the airport for our early flight and the early breakfast options made this trip go a little smoother.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We appreciate the positive feedback. It's good to hear you chose our hotel to leave your vehicle while traveling. We hope you continue choosing us for your travel needs. We hope to welcome you and your family on your next trip. Thank you for your business.

"Stay somewhere else"

2
21/11/2015

Not a great hotel by any means. We called a couple weeks ago about shuttles to the airport for our early flight out of Sanford at 6:00 am. We were told that they do not have a shuttle running that early. Not true! We left the hotel at 4:15 and they had a shuttle. Very frustrating. The front desk staff is very rude. The pool was disgusting and I literally took the pool skimmer off of the hooks and cleaned it myself so my daughters could swim. Terrible neighborhood too. You would not want to walk anywhere, not safe. Spend a little more and opt for a nicer hotel with better trained staff.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for the miscommunication regarding the hours of our shuttle service. We offer complimentary transportation from 5am to 10pm daily to the Sanford airport. I will review your comments with our staff to ensure this does not happen again. I can also assure you that the neighboring areas are safe to walk to. We've never had a guest incident while walking or driving in the Sanford area. We usually have the Sanford police department stop by to say hi or to have breakfast. We're sorry if you did not feel safe while staying with us. If there's anything I can do to assist you, please give me a call at (407) 320-0845 ext 603. We hope you give us another opportunity in the future. Thank you for your feedback.

"Best hotel to use when flying out of Sanford"

5
15/11/2015

The whole experience including shuttle service to the airport was excellent! Great room and amenities! They were able to arrange early check in and provided breakfast before 5:00 AM. Pool was good and patio was quite nice.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. I would like to thank you for the positive feedback. We're glad you enjoyed our complimentary breakfast and shuttle to the airport. We hopw to welcome you back in the near future. Thank you for your patronage.

"It's ok"

3
12/11/2015

Bed was clean but room had a smell. Check in clerk Alex was very friendly. Coffee and tea was available in the lobby all day/night. They had a pool (in front of The hotel by the highway) but we didn't use it. Breakfast was mediocre. Came down about 8:30 and mostly everything was cold or dry. We stayed there to pick up the autotrain which is only a few miles down the road. Seems to be a high traffic area. There is an IHOP across the street. We came from Disney area and what should have been an hour drive was 3-1/2. Traffic at 4:30 around Orlando is horrific. Avoid it at all costs!!!

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. Your feedback is very important to us because it lets us know how we can improve. I would like to apologize for not exceeding your expectations during your stay. We know breakfast is the most important meal of the day, so we try to have several items to choose from. We're sorry if our breakfast was not satisfying. I would also like to thank you for complimenting our front desk clerk Alex. We hope you consider staying with us again in the future. Thank you for your business.

"What a Surprise!"

5
09/11/2015

WE were indeed surprised at the quality of all things at this B.W. our only complaint was the luke warm breakfast on Sunday morning. The 4/7 coffee was terrific! Room was large, TV was really large, Direct TV was o.k., bathroom and items therein was great, staff was great, noise level was great.....we'll be back.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. It's good to hear that you were able to take advantage of all our amenites. We hope to be your number one choice when traveling to the Sanford/Lake Mary area. Thank you for your feedback and business.

"Excellent hotel near airport"

5
09/11/2015

Very clean, comfortable and updated room. Very satisfied. Will be back. Close to airport. Shuttle service is available, although had a car rental. Gas station on the way to the airport. Shopped around the area for the best price and this one was the best. Definitely recommend it to anyone.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We sincerely appreciate your positive feedback. We're glad we exceeded your expectations during your stay. It's good to hear you were able to do some shooping in the area. We hope to welcome you back in the future. Thank you for your business.

"Great location - great hotel"

5
06/11/2015

The room was nice, bed was comfortable as was the bedding. Bathroom was nice. Very close and convenient to airport. The free breakfast, which was open at 4:30 AM, was very convenient and good. Having it start that early was very helpful for us that had an early flight.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We're glad our hotel amenities, staff, and service exceeded your expectations. We hope to be your number one choice when traveling to the Sanford/Lake Mary area. We can't wait to welcome you back in the future. Thank you for your patronage.

"Business"

4
03/11/2015

I stay at this hotel frequently for business. I practically live out of hotels since I live in NC but I cover stores from Tampa to Orlando. Never had any issues with the rooms or check in. Reservations are made painlessly. I would recommend this location to travelers in the area. It is close to some fast food restaurants and a gas station that sells prepared foods. The hotel has had recent renovations that definitely make a positive impact. The bathroom light is motion detected helping to avoid the morning stumble knocking everything over. The beds are comfortable and the sheets are always clean.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay with us. We sincerely appreciate the positive feedback and loyalty to our hotel. We're glad our hotel and staff exceeds your expectations during each stay. We hope to continue welcoming you back to your home away from home. Thank you for your business.

"Great bang for your buck"

4
02/11/2015

Very conveniently located hotel with hot breakfast (as of 6:30am, continental breakfast available before 6:30am). Great for families on budgets. Pool could use a little more cleaning, otherwise my rating would be higher.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback. I will pass along your comments regarding the pool to make required changes. We hope to welcome you back when traveling to the Sanford/Lake Mary area. Thank you for your patronage.

"Convenient"

3
29/10/2015

This is, apparently, a former Holiday Inn--a bit dated. Room was comfortable and clean. Hotel is 10 minutes from airport. We checked in about 7pm and because it was dark, it was hard to find a decent restaurant...the area near the hotel is commercial, but not a restaurant row. Convenient, as we didn't have to make the trip south towards Orlando on 4....which is horrible during daylight hours.

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. Your feedback is greatly appreciated because it helps us improve for future guests. We're glad you enjoyed your stay with us. We hope to welcome you back in the near future. We can even suggest some restaurants. Thank you for your business.

"Very nice Hotel"

5
23/10/2015

. Our room was spacious, quiet and convenient. The bed was especially comfortable.I had a little trouble getting wifi to work, but there were instructions in the room that were very helpful. I was able to get it to work and enjoyed a Netflix movie. I am a repeat customer for this location. It is convenient to the Airport.

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We truly value your loyalty to our Best Western Plus hotel. We hope to continue welcoming you for many more stays. Thank you very much for your business.

"One nite stay "

4
22/10/2015

Jackie was very friendly and helpful . Our room was very comfortable and clean . Great price too . Accommodating service free transportation out to diner (Patios) and to the airport . I would definitely stay again and recommend it .continental breakfast was very good and perfect for a fast one on our way to the airport

Don H, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your stay with us. We're glad Jackie was able to help you during your stay. We hope to welcome you back in the future. Thank you for your business.

"October Review"

4
20/10/2015

I am saying it was very good, however, there were signs that it was an older hotel and is being upgraded. The staff was very pleasant, and the breakfast had such a nice variety. When I expressed concern about the iron needing attention, the staff member inquired if it caused damage to my clothing. I told him no. It was nice for him to inquire.

"Family trip to Florida"

3
19/10/2015

While I was the one booking our family vacation this year. I came across the Best Western in Sanford, We stayed there two nights, One night as we arrived in Florida and the last night before we left Florida. We were flying out of the Sanford Airport. When we arrived about 10:30pm, we were assigned our room. Our room smelled terrible, it smelled like cat peed all through our room. Because it was late we decided to just go to bed. But the smell was not pleasant. We were nervous our last night in Florida as we knew that we were going to be staying at the same resort. When we arrived my party asked me to request a room that did not smell like a cat urine. I have to say the second night stay was much nicer than our first night in the hotel. Its close to the airport and serves its purpose. Staff are nice and helpful.

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I would like to apologize for not meeting your expectations during your first stay with us. I would also like to thank you for staying with us again before your departure. We hope you continue to stay with us when in the Sanford/Lake Mary area. Thank you for your business.

"Best Western Sanford Florida"

5
19/10/2015

We stayed here after our visit to Disney and needed to be close to the airport. They had an Excellent staff. The room was clean comfortable with a frig and microwave. Good hot breakfast. Pool was small but nice. Has shuttle to airport which is 5 minutes away!

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your stay with us. We're delighted to hear we exceeded your needs during your trip to Orlando. Your feedback will be passed along with the hotel staff. We hope you stay with us again on your next trip to Orlando. Thank you for your patronage.

"Stanford Stay"

5
17/10/2015

We landed in Sanford at 23.00, the reception waited for us & I appreciated their care and support. It was a pleasant stay in Sanford, friendly stuff and very helpful. It was close to the Sanford airport (10 mins by taxi) and it was quiet. Breakfast was fine, limited space and can't find a place to sit around 9 am. It was a pity!

"Decent value, good rooms"

4
16/10/2015

The bed in my room was very comfortable. Although the hotel is near a couple of major roads, the noise level was not bad. The Wi-Fi was strong. The entire hotel is clean and well appointed. The rooms are very nice. Breakfast was just average.

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to review your recent staty with us. We sincerely appreciate all your positive feedback. We're glad you were able to enjoy our room and amenities that we offer. We hope you stay with us again in the future. Thank you for your business.

"Would stay there again!"

4
28/09/2015

The staff was friendly, and the hotel was clean & modern. I watch way too much "Hotel Impossible", so I was worried about what I might find. However, the beds were comfortable & clean. My only suggestion would be a better breakfast (the eggs were cold/rubbery, and the bacon was burnt. But the hotel itself was just what we needed!

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay. Your feedback is very important to us because it lets us know how we're doing. We appreciate the compliments regarding our staff and hotel amenities. We'll also review your comments regarding your breakfast experience to ensure this does not happen again. We hope you give us another chance to prove that we can do better. Thank you for your patronage.

"What a Nice Surprise!"

5
26/09/2015

I checked in the night before a seminar I was attending the next morning. This hotel has all the right stuff that you would expect to find in a much more expensive lodging, such as: * delicious coffee, tea, hot chocolate service 24/7 in the lobby * complimentary breakfast buffet, which included eggs and meat * swimming pool * fitness center * refrigerator, microwave, wall-mounted large flat-screen TV, free hi-speed internet, iron and ironing board in the bedroom. Everywhere, the hotel and room were clean and attractive -- and, the staff courteous, efficient and friendly. It's a great place to stay at a bargain price.

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay with us. We sincerely appreciate your feedback because it lets us know how we're doing. We're glad our hotel staff and amenities exceeded your expectations. We hope we're your number one choice in Sanford. Thank you for your business and we hope to welcome you back in the near future.

"Our first time in Sanford"

3
21/09/2015

We stayed two separate nights, a Wednesday night and then back again for Saturday night. The first night, zero complaints. Things went so well and pleasant that we decided to stay again however, the only complaint that I have is the front desk service checking out at 6am, Sunday morning. I asked the front desk for a receipt while checking out. She informed me that she put the receipt under our door. Well, we didn't see or have it. The discussion turned into a debate/argument. Instead of apologizing and moving on, she thought it was best to take the time to confirm times when the receipt was slipped under our door. Really? Next time...just apologize, smile and print a new receipt for paying customers.

"Great staff, clean hotel, Air port shuttle service."

5
16/09/2015

Absolutely, hands down the best service & friendliest staff I've encountered In a very long time. Staff go above and beyond to make your stay comfortable & smooth! Thank you very much Stephanie and Jackie for the amazing service! It made my stay memorable and I will def stay again!

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay with us. Your feedback is extremely important to us because it lets us know that we went above and beyong to exceed your expecations. We appreciate your business and hope to welcome you back to our hotel in the near future. Thank you again for the compliments.

"One Night"

3
14/09/2015

Hotel was very handy as we just needed to catch an early morning flight out of the Sanford airport. Shuttle was handy. Room was very clean. A bit outdated and run down, but clean. Would have been nice to have an earlier hot breakfast as we had to leave by 6. We had extra charges on the credit cards that I am in the process of trying to find out what they are for. That part I am not happy about.

Don H, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for taking the time to tell us about your recent stay with us. We're glad you were able to enjoy our rooms, complimentary breakfast, and our shuttle to the airport. We don't charge any extra charges during your stay unless you purchase items from our pantry. We do place a one time hold of $10 just in case you would like to charge anything to your room. That one timd hold should wash off your account within 2-3 business days. I apologize if that was not explained to you upon your arrival. If you have any questions, please contact me at (407) 320-0845.