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Best Western Plus Hotel Medical Center, San Antonio

4803 Manitou, 78228-1131, San Antonio, United States - Siehe auf einer Karte
Best Western Plus Medical Center - Aussenansicht Das Best Western Plus Medical Center ist ideal in San Antonio Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das BEST WESTERN PLUS Medical Center South liegt in der Nähe des Health and Science Center der University of Texas in San Antonio, und auch die Crossroads Mall und das South Texas Medical Center sind nicht weit entfernt. Das Hotel befindet sich in der Nähe von mehreren Restaurants und Geschäften und nur einen kurzen Fußweg entfernt von Marie Callendar's® Restaurant. Bedeutende Reiseziele wie SeaWorld®, der Freizeitpark „Six Flags® Fiesta Texas“ und der Luftwaffenstützpunkt Lackland sind ebenfalls gut zu erreichen. Dieses Hotel bietet ein Fitnessstudio vor Ort, ein Business Center, einen Swimmingpool (im Freien) sowie Gästezimmer mit 42"-HD-Flachbildfernseher und kostenlosem drahtlosem High-Speed-Internet. Alle Zimmer sind ausgestattet mit Balkon, Kühlschrank, Kaffeemaschine, Haarfön, Bügeleisen und Bügelbrett. Gäste unseres kürzlich renoviertes Hotels lieben die Lage des Hauses nur wenige Kilometer von der St. Mary's University und UTSA entfernt. Außerdem bieten wir eine gute Anbindung an die Interstate 10 und Loop 410 an der Callaghan Road.

Best Western Plus

Hotel Medical Center




Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Freibad
  • Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
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"Nice. "

80bey709, Pecos, Texas 26/04/2021

Hotel was fairly nice. The hallway floors and elevator were really dirty and full of trash. The curtain was extremely dirty. The heater didn't work. However, they did replace it with a new one. So thanks for taking care of that. The room looked to have been remodeled at some point. It was pretty clean. The rooms seemed a little small. The location was ok. Pretty close to shopping an restaurants. The bed was really comfortable which was nice after a long drive.


topgun0822, Los Fresnos, Texas 19/04/2021

Don't stay at this hotel. The hotel is dirty and the rooms are dirty. Staff was not helpful when addressing concerns. A loud noise coming from the hotel equipment kept us up all night. Could be heard throughout the floors hall way.

"San Antonio Medical Center"

CONRA M, SALOME 09/04/2021

My husband was in a nearby hospital for surgery and I stayed at the property alone for 5 nights I felt very save and comfortable. Staff was friendly and helpful. My room was close to elevator and where I parked my car. Clean room and comfortable

"Not happy did not stay"

User 22/03/2021

Were supposed to stay 1 night. Went to check in at 5pm...was told there were no rooms ready yet, because of short staffing. I get it, but still not good. Waited about 15 minutes, and was given a room. Lady at the desk said "the door should be fixed." We get to the room, and the door was we decide to test the lock. I went inside and my husband tried the lock...didn't I was unable to open the door from the inside. I was locked in the room, and they had to pry thr door open to get me out. Tried to call the front desk from the room and the phone did not work... They did offer to give me another room, but I was not going to stay there. They did refund me the cost of the room, though.

"Worst place ever !"

User 13/03/2021

I want to start by saying that I am never the type to write reviews but most of everything about this hotel was extremely awful for the $205 dollars we spent. It took 45 mins just to get checked in, we reserved a room for 2 queen size beds and were told it was not available at our arrival time. (7:15 pm) We were given a one King size bed instead. I called the front desk to request extra blankets and were told they had none. The ac unit in our room made a squeaking noise every time it started to run and the room smelled awful! This is by far the worst experience we have ever had in a hotel in our entire lives. I am very displeased. As if that was not enough, there were young kids running up and down our hallway unsupervised.

"I am a business traveler for 20 years"

User 12/03/2021

I have been traveling all over Texas for the past 20 years. I stay in hotels 2-3 times per week. I live in san Antonio and had to do some business so I rented a hotel room. Upon arriving the front desk attendant said I would have to put down a cash $150 deposit. I said can I use my credit card like I do everywhere else I go. He said no and I got the Manager who also said their policy is a $150 cash deposit. I said who in this day and age carries $150 in cash. I was forced to drive to a ATM machine to get the cash. I would have left but I already booked through Priceline. Room was pretty nice, not real complaints there. Breakfast was awful. They only had sausage and potatoes, no Eggs. I had to ask the attendant for everything including utensils (not sure how she thought I was going to eat the food). I will not only not stay at this hotel but will also not stay at any Best Westerns going forward

"Icy weather but warm staff"

User 13/02/2021

We went to celebrate Valentines Day but a winter storm hit South TX, which is very rare but the staff was very caring and thoughtful and apologetic for the lousy weather over the Valentines weekend! The king size bed was one of most comfortable hotel beds ever slept on!


User 21/12/2020

This family trip was awful for me and my family, the over night clerk was rude and unprofessional when we check in. Had make up all over her glasses and really didn't want too help us check in. Also through out our stay there over night we had sugar ants all over us also there was blood on the wall and a foot print on the side mirror, I would NEVER take my family there again.....

"Robbing your deposit"

ManuelJohnson, San Antonio, Texas 10/12/2020

It was one night but it would have been a whole weekend if they did take my deposit and the management staff sucks because they don't know how to listen before they open their mouth and they don't teach their staff anyting about Best Western's the rank of management and where to find districts Maine districts office number

"Would stay again"

juanita1981meza, Del Rio, Texas 21/11/2020

Very nice & friendly staff. Beds & pillows are super comfortable. It's was very quiet & vending machines & ice machine worked perfectly. Close to many restaurants & convenient stores are located at a walking distance.

"Dirty and outdated"

User 08/11/2020

Honestly the two stars are because of the front desk service which was outstanding. Aside from it, this place needs to be updated and personnel to be traines in housekeeping. One of the days we didn't have towels in our bathroom and the bathtub was clogged. This hotel really needs to pay more attention to its cleanliness.

"Rude and messy looking breakfast guy.."

User 20/03/2020

We're in the middle of a worldwide crisis so I understand the hotel not being able to offer the regular hot breakfast selections and I appreciate the breakfast that we are offered. However, one of the gentlemen who work in the breakfast area was completely rude and the way he "joked" almost made me feel bullied. They were offering sacked breakfasts and there were three men in the breakfast area. Two of the men were very friendly and polite and offered me a bag. There was a third man who had long messy hair and looked like he was just hanging out. After the two gentlemen told me I could have breakfast the messy looking guy told me I could not have breakfast. He said that he was the boss and it didn't matter if two men had told me I could have one, he said I could not because he was in charge. It certainly didn't make me feel like a "guest". He didn't stop after that either, he kept on saying he was the boss and had a say over who got breakfast and who didn't. I paid for my room just as everyone else did and I didn't appreciate that type of treatment at all.


armasnochis7, Fort Worth, Texas 15/03/2020

Victor was amazing. Great costumer service he was very helpful. He did every thing he could to satisfied costumers. I will consider BW for future reservations. Just because of Victor. On the other hand there was a Hispanic receptionist that wasn't very friendly

"Costumer service"

User 15/03/2020

Excellent costumer service. Victor was amazing. The receptionist needs to work on her costumer service. Other than that every this was great. Am planning on coming back soon during summer time. I will consider BW.

"Filed supervisor"

patcantu86, Edna, Texas 15/03/2020

Victor and Emanuel did a awesome job they make our start of the day great. This is the only best western we will stay at every time I have to stay in San Antonio. The breakfast was always good and hot thank you again Staff at Best Western Victor and Emanuel you guys rock keep it up and thank you

"Great stay"

cruiz426, San Antonio, Texas 14/03/2020

Great customer service, cleanliness. I would stay there more often to get away from everything life throws at yo . Just to relax. Prices are reasonable compared to other hotel . Seemed cleaner then other hotels I have stayed at recently.

"Victor the cook"

User 14/03/2020

Breakfast was on point everyday!! Everything was very good. I have been in many hotel but this one is the best on breakfast. Thanks victor for your good breakfast. Keep up the good work! I will come back

"Nice rooms, but cramped tight "

Beverlee R, North Richland Hills, Texas 08/03/2020

We were in town for a HS Tennis tournament. This location was 5 min from the courts, which was great. Our room was nice enough and clean. My only complaint is the narrow pathway from the end of the beds to the table/TV closet/cubboard, it's awkwardly narrow. Other complaint is they only have space for one person to set out there suitcase. They didn't have one of those stands to set your case on. The two nights we stayed we good. The beds were very comfortable and lots pillows. The room came with a microwave, coffee maker and fridge. Only one other comment, the bathroom counter could be a bit larger. Summary: the rooms are ok for the price.

"Friendly staff"

reena1798, Carrizo Springs, Texas 03/03/2020

If you're looking to stay somewhere comfortable this location should definitely be your choice. The staff is incredibly helpful and the rooms are extremely clean and nice. Very comforting. Breakfast was really good and tasty.

"Victor the cook"

User 29/02/2020

Was sexy as hell and food was on point hotel was clean food was fresh and I enjoyed my stay wish I could stay longer and let him cook me food every day I would refer this hotel to any and every body thanks for catering to my needs

"Good for 1 day but not for more than 1"

snoopylk, Austin, Texas 10/02/2020

Some of the staff were great. Other not so much so. The room was cramped and had left over food, dirty sheet and towels. Hallways had holes in walls and burnt out plugs. Rear door doesn't lock at all.

"Good value"

User 27/01/2020

Newly renovated still some things not done. The Rooms were clean, new bedding and newly renovated. The beds were very comfortable good quality shower products provided. Full breakfast and good value for the price. Right next to highway and in good neighborhood.

"Close to Hospital"

User 16/01/2020

Family member was having major surgery, needed a place to stay close to hospital. Fire alarm went off at 3am, tried calling front desk no ringtone in room phone, no answer using cell phone. Front desk clerk a mess trying to contact manager who wouldn't answer. Horrible! Would not stay here again. Please train employees what to do during an emergency


User 07/01/2020

I was satisfied with my stay and the front desk staff was amazing the only problem I had was that housekeeping did not respect the fact that my do not disturb sign was on the door and my bathroom was was dirty

"Not a good experience!"

traveldiarieswithash, Phoenix, Arizona 26/12/2019

The rooms were so small and so many things in a room that there was not enough space for us to roll our suitcases around, it was so cluttered. The bathroom was so small. We felt so dizzy while we were in the room. We had to switch rooms 3 times, we finally switched hotels! Any complaint, the staff suggested we switch room. Either the TV was not working in one or the heating unit was not working in one. The hotel had a mucky odor. It was not a well ventilated hotel.

"Nice Staff. Nice rooms. Nice Breakfast"

User 14/12/2019

I stay here all the time. Tried other hotels in the San Antonio area, in this price range, I keep coming back to this Best Western. Breakfast is always good and the rooms are clean and the beds are comfortable.

"Hospital Trip"

User 05/12/2019

Everything was wonderful. The staff was great. The room was nice and clean and the bed was so comfortable! Can't wait till I come back! This would be my choice of hotel every time! Thanks for the warm welcome

"Tanksgiving Travel"

User 29/11/2019

Checked in the hotel, receptionist forgot to give the WiFi password. Not a big deal, when got to room, my son called she disconnected the phone. My wife called again and she very rudely told her "I'm BUSY, if you need the password, come down". It is so unheard of a good customer service in hospitality industry. It shows how the culture is at this location. No wonder they have bad reviews.Would never consider staying here again after 6 hours drive.

"Nice place to stay"

MEinTexas2013, Nevada 26/11/2019

Room was clean and did not smell. Staff was very freindly. Had a decent breakfast. Only negative would be someone had a left over drink was in the closet and it was moldy. Other than that I have no complaints at all. Would stay here again.

"Best Western Medical Center San Antonio"

User 21/11/2019

Breakfast was delicious. Rooms not the cleanest nor in the top condition, but , acceptable. Back of hotel would remain unlocked/closed if not pushed shut. The AC never shut off (fan?) The cabinet holding the fridge restricted substantially movement in the room due to it's being just too big. The coffee machine was plugged hazard...and was down inside a somewhat inaccessible shelf space. The bathroom needed repainting. Of the toilet's two flush buttons, only one worked. The shower control was difficult to work. Otherwise, a nice stay overall.

"I enjoyed my stay."

Amy M, Oklahoma City, United States 18/11/2019

I stayed two nights and was very satisfied. It was clean and quiet and I really enjoyed the breakfasts. One charging station built into a lamp didn't work, but I used the other lamp. The internet was good and I really can't think of anything to complain about. I would stay there again.

"Rooms were smaller than we anticipated"

User 12/11/2019

We really liked the pictures we saw but the over location is dated and the rooms with the cabinet are less than a foot away from the bed. It was not an idea area to stay in with a toddler. The toddler was not able to move around the room to freely and we were just really tight. Also the raised bed made it a little dangerous so the toddler to walk around. We were afraid he would hit his head.


d0nnaadair, Waco, Texas 11/11/2019

The hotel was clean, staff was cordial and the stay was a good one. Under the circumstance of our stay, we were fortunate they had room for us. The front desk was very helpful, and considerate when he was told the reason for our one night stay. I found breakfast to be ok, but nothing to brag about, but that's just me. I am not an all sausage kinds of person. The waffles were good, eggs were way toooooooo wet.

"the only place we stay!!!Wish the pillows were for sale. Most wonderful comfort for my head."

ddtb1951, Clinton, Missouri 08/11/2019

We love Best Western, it is the only motel we use. We would like indoor pools in all, but understand that is not really feasible, however, it was very cold in San Antonio when we were there. Had I checked, I probably could have found one with an indoor pool, but it was very nice (as always), clean and wonderful accommodating staff.

"BOA Trip #3"

wacysup, Round Rock, Texas 07/11/2019

The stay was average at best. That's all I can say. Nothing impressive. Not on the high end of Best Westerns by any stretch of the imagination. Too many other choices close by to stay here again.King room was very small and had a giant armoire at the foot of the bed with like 2' to squeeze between. Bathroom was not cleaned properly and no one to reclean it at 6pm. Bought cleaner and did it myself for a discount upon check out, phone charger in lamps didnt work. Elevators are quite slow, ran out of breakfast items. None of the staff was cheerful. Whole experience was kind of "Blah"! Im not terribly picky, but this is not what Im use to when I stay at a hotel. I'll stick with Comfort Inn & Suites

"A real review"

User 23/10/2019

I'm in town for a bmt graduation and this place looked good online but after staying here someone opened up my room locked door with his room key i had bugs in my room I asked to be moved got put in a room by the pool and now there's people drinking and playing music out there I have to be at the lackland air Force Base in the morning by 5 if I knew it was this kind of hotel I never would have stayed here horrible stay this is a real review by someone that's staying in the hotel don't be fooled by the other ones IT'S A WEDNESDAY

"Bang For Your Buck"

User 21/10/2019

This hotel offers clean rooms, a good breakfast, and is fairly close to the Medical District. I have stayed at this hotel multiple times, and I have always had a good experience. I will continue to stay at this hotel in the future because it is clean, has friendly staff, and serves a good breakfast.

"Good visit"

Lucia L, Hobbs 21/10/2019

It was a nice, clean hotel without any We enjoyed staying at BWP. This was the first time and it was well worth what we paid. The room was clean and roomy and the front desk attendant was very friendly and helpful.

"Greast stay for the price"

User 10/10/2019

Comfortable king sized bed, hot shower, nice room, full breakfast. Quiet 2nd floor. One night stay to visit a relative in a hospital. House keepers overlooked the bathroom cabinetes and bedroom end tables..(Dusty). There is a Circle K near by for local groceries. Other than that It's a great deal for the price and I would stay again.

"Friendly staff and great beds"

User 29/09/2019

The rooms with 2 beds are a little tight, but the one with a king bed are very nice. I stayed there because a discount was offered to people with love ones in the hospital.. It was a great deal and I felt very comfortable there. It was nice and quite during the day when I was sleeping. Would defiantly recommend this hotel.

"Not up to Best Western Standards"

Jack L H, New Meadows, United States 28/09/2019

Several problems, to start room one door lock not working, reported to front desk only to be informed that many of the locks were not working. Assigned to another room, door opened but no lights indicating the door was unlocked, just had to turn handle very quickly. Asked for a Grab N Go breakfast that was not available the next morning. Asked for wake up call that I did not receive. One night arrived back to a room that had not been cleaned or made up. I had to call the front desk to get clean towels.

"Great Best Western Stay"

FranciscoRaffaele, El Paso, Texas 09/09/2019

The stay was okay, frustrating because our key cards stopped working towards the end so we constantly had to go to the front desk. The breakfast was okay, the people making the food were rude at times, like they didn't want to work, and not much of a food selection.

"Unclean room"

pscott1743, Rosanky, Texas 06/09/2019

First room was not cleaned, but we were promptly put in another room. That was cleaned. Although a smaller room. Didn't have any other issues. We would stay here again. Was a quite room. Although the AC was load. But that drowns out anything.

"Nice Property, Unethical Business Practice!!! My Tale of Woe."

Rhade, RGV 25/08/2019

I made reservations July 8, 2019 for August 2,3&4, 2019 at a $40.00 rate per night. I have had that rate for nearly 3 years. The Desk Clerk refused to honor the $40.00 rate and charged me $119.00. I explained I had been paying that $40.00 rate for almost 3 years and the "Manager" said she could reduce it to $99.00 per night. Keep in mind that this is at check in at 6:30pm Friday night, too late to find other accommodations. I cancelled my third night reservation. Quite an unhappy customer! Sunday morning at check out, I complained to the Manager & the "Owner", David Kong. David said “You didn't have to stay here. You could have gone somewhere else”. He said he couldn't afford to honor that rate. I will do as he said, not stay there. I'll move down the road a couple of miles for a few dollars more. But not have to worry about my monthly reservations. I do not like a dishonest business.

"DO NOT STAY HERE. *Please read to save you money!*"

User 18/08/2019

I honestly wish i could only give .5 or a star, and you'll see why once you read my review. I booked online because the photos and reviews seemed to be good. THE PHOTOS WERE DECEIVING and so were the reviews. When we walked in for check in the hotel smelled of cigarette smoke, it was so stale. We figured that someone may have just finished smoking by the doors and may have gotten some smoke in in the process. We went to the front desk and the gentleman that was working the front desk evening of 8-16-19 seemed as he didn't want to be there. We didn't allow that to bother us because everyone has their days. We should have taken the carpet in the office area as a sign that this hotel is disgusting, but we didnt. we get our room cards and proceeded to our rooms. The elevators were gross and wet. we get to our floor and the lighting reminded us of some type of horror story, so dim and the stale smell remained. There was trash left in the hallways as well (photo posted) We enter our room (321) and we are literally slapped in the face with a hot old stale smell once again. The ac was set in the 70's so we cranked it up to get the room to cool off. We go to the ac unit and its literally falling apart and it is EXTREMELY dirty with caked on dirt. (photos posted) as we TRY to get settled we cant help but to notice that the ENTIRE room is DISGUSTING, from the floors to the walls to the beds and bathroom. The toilet bowl was not clean, there was left over "poop' streaks in the toilet bowl. The bathtub had previous guests hair/pubes. The walls in the bathroom by the toilet and door were disgusting and falling apart.(photos posted) the towels were dingy as if they were old and held an off white yellow color and smelled of chlorine. My husband went to shower and as he opened a towel a "silver fish" bug fell out of one. He ended up air drying that evening. As we prepared the bed, we removed the circular body pillow only to see that the side that was resting directly on the pillows was dirty and BLACK. We looked over at the wall by the side of the bed and the wall itself was black and dirty (photo posted) We remove the sheets to examine the bed and they felt sticky. Friends of ours also stayed at the same hotel and stated their room smelt like sewage, and their room was just as dirty along with their sheets that smelled like "feet" and when they contacted the front desk to ask for new sheets, the lady who answered (morning of 8-16-19) laughed when she voiced her concern. We ended up going to Walmart and purchasing our own sheets, covers, towels and disinfecting spray because we didn't trust the cleanliness of what was in our room and the room itself. The water had a film to it and smelled like sewage as well we used a gallon of water to brush our teeth. When we showered we didn't get all the way clean, we still felt sticky from our day out at sea world. When we got into the bed we noticed there was mold on the freaking wall (photo posted) Our desk in the room was dirty and the chair was dirty as well and was teared apart. My son had been walking around after his bath not even 10 minutes we noticed his feet they were BLACK!!!!!!!!!!!! The floors in the rooms were beyond disgusting. I had to wipe his feet clean with antibacterial wipes (photo posted). We ended up going back to Walmart to purchase some house shoes we could use and throw away after we left. The staff (other than the guy who checked us in) really for the "1" star because they were all nice and each and everyone spoke to us. One of the Women that was cleaning our floor noticed our "do no disturb" sign up as we were leaving our room and asked if we wanted our room cleaned or needed towels, we told her no of course but she was nice for asking. There were two gentleman that were a little unprofessional as i walked by them, maybe a meeting should he held about keeping thoughts on guests to themselves. The breakfast i didn't have, but was not appealing. We ended up going to IHOP which was literally cleaner than out room. Shocker. We ended up checking out a day earlier just because it was just so nasty there. We were uncomfortable and didnt even want to be in our room any longer.. We rather drive 3 hours home and be comfortable at home. we returned home and We went to unload our clothes so that we could wash our dirty laundry and ALL of our clothes including the ones we did not wear were moist! I seriously can not believe that this hotel is functioning or even having occupants. Makes me question if they are paying guest or people to write their "good reviews" for them, or if people simply are OK with staying in these conditions. I honestly would like someone to contact me back, corporate or something. This is a hotel you'd see on Hotel Impossible and the owner CEO should consider this to be on Undercover Boss. I will honestly NEVER stay at another Best Western, This was my first and last.

"Just an Okay hotel with a little dishonesty"

Donna56788765, Haslet, Texas 11/08/2019

Hotel was fine overall, the breakfast was mediocre at best. The hotel was just across the street from a car dealership we weren't to pleased with the location. What I wasn't everyone to know is if you leave an item behind don't expect it back . We had just left about 10 minutes our daughter who is 19 said she left a shirt she had gotten from her sorority promptly called the hotel gave the room number and was told "No" they hadn't found it. We thought Okay, maybe they hadn't cleaned the room yet so she called back again she got the same reply "NO' we don't have it. It really irks us because my daughter had said " I don't want to forget my favorite shirt". Unfortunately, she did. Take a look at your maid staff Best Western! We won't be staying there again

"best western plus... one roach!"

ygarci375511, Northern Mexico, Mexico 09/08/2019

We made the hotel reservation at this place since it was close to our relatives' house, because our trip to San Antonio was last minute. The reception is the front cover of a hotel, which gave much to be desired, because it was dirty, in addition to the coffee service was not available, even the water dispenser did not work. The WORST was when we arrived at the room, where we did not realize the cleanliness of the room, since we arrived tired and directly to sleep. In the morning, when we used the shower, we found a COCKROACH and the shower area and the bathtub were completely dirty. It is incredible that a hotel chain does not notice the cleanliness of its rooms, since they are not charging $ 20 for the stay.

"BW Plus Plus"

User 29/07/2019

Very busy weekends Breakfast area small Restroom vent broken Overall good, but the details made it feel unusual to BW Plus. Pool opens to and closes early for being summer. Gym is good,service good average clean.

"Good choice for Lackland graduation"

Terry S, Olongapo, Philippines 28/07/2019

We stayed at Best Western plus Atrea near Lackland a few years ago but this time it was way too expensive. All the hotels in San Antonio know the graduation dates and their rates go way up for those days. This Best Western is not quite as nice, a little older, but still good. Their breakfast consisted of eggs, potatoes, sausage or bacon, waffles. Rooms were decent size and beds were comfortable. AC worked great. A decent size pool. The drive to Lackland took about 15 minutes, no trouble, just leave a little early if going to graduation because parking at the base is not fun!

"Stay somewhere else!"

jcrawford2019, Roswell, New Mexico 26/07/2019

I don't even know where to start. Our room never got cleaned to begin with. They would make the bed and that's it. The floors were disgusting!. And on top of that it stunk! It smelled like mildew and they never did get it fixed..They tried but it didn't work. The floor stunk like it had been wet for days and it was like that the entire time. We didn't get our towels replaced, so I had to go downstairs for that. We didn't get cups replaced so I had to go downstairs for that. Breakfast was always out of stuff. Food and drinks rarely got replaced.. coffee was always out. It was just ridiculous! They are either understaffed or extremely disorganized. Save yourself the trouble and go somewhere else. I would have chose Motel 6 over this. Had to listen to the bathroom faucet leaking the entire time! I could go on but there's not enough space here.

"Avoid this hotel"

jessem536, Corpus Christi, Texas 24/07/2019

My wife and I were in town for a funeral. We wanted to stay at a hotel close to our family ion the Medical Center area and so we selected this hotel. I have not been very impressed with Best Western brand in the past but this location is a Best Western Plus. This gave me a little bit more confidence. I was wrong. We arrived at 430pm and had requested a 1st floor or top floor room. The room was not ready. We were asked to return in 45 minutes. We did and the room was still not ready. The hallways were cluttered. The staff was unhelpful and seemed distracted. At checkout, I found they had charged my card an additional $30+ dollars but they could not or would not tell me what that was for. One thing for sure, I never authorized any extra charges. As a Rewards member, experiences like this from Best Western member hotels really diminishes the value of the Rewards program. I highly recommend you think twice before staying here. Book at your own risk.


User 22/07/2019

We stayed at best western plus hotel while we were in New Jersey, we had a great experience there! And that is why we choose to stay at best western plus again while we travel in San antonio. Just as expected, the hotel is clean and quiet with nice buffet breakfast. Would for sure stay next time if we will visit San antonio agin.

"Friendly, old, but good"

bgibb62716, Texas Gulf Coast, Texas 11/07/2019

The hotel is constantly being repaired but is functional. There was a drip in the shower faucet but if one turned the handle hard to an off position the drip was barely noticeable, The main desk took note of it upon checkout. Water was turned off during the afternoon so the shower was not useable. Notice of his would have been nice before discovering it after getting into the shower. The phone blinked indicating there was a message. Answering the phone foe the message said there was a pass code to enter. The desk said they would remove the code but that didn't happen. The room was clean and available early with a fee for which we appreciated. It seems everyone waited until check-out time to leave. The pool was a highlight for many and the children loved it. I would stay again realizing it is convenient for my purposes and is not a 5 star hotel. Breakfast was abundant with a selection of hot and cold foods in a small space. Definitely a plus. The hotel had a list of restaurants nearby that gave free appetizers with an entree order .elpful. All staff were friendly and helpful.


User 05/07/2019

As a fellow Best Western employee I was disappointed with my stay. The clerk who checked us in was very pleasant; However there was never a clerk in sight. You could hear them in the back watching tv or talking on the phone and you have to wait for them to notice there's a guest at the front. I'm not sure if the printer at the business center was down but when I brought it up to the front desks attention she seemed clueless and offered no help. The hallways were always dirty and trash cans were always full. Aside from housekeeping the staff didn't seem very friendly or attentive. My reservation was also cancelled a day before my arrival, again front desk was unable to tell me why or how it was cancelled and I had to call corporate to reactive.

"Better than average small room"

Iadvisetravelers, United States 07/06/2019

Overall my experience was good and relaxing staying here. It was quiet and slept well. That is important. The draw back is that the room is really small. Not a good variety of cable channels and some did not work. Not a big fan of hotel breakfast and the breakfast area is too small, therefore, I had nowhere to sit. Customer service at the front desk was welcoming and eager except for one particular dude at night who was deplorable.

"Great hotel"

User 04/06/2019

It was a great stay for the price. Great room. Ok breakfast but hey free breakfast. Would stay here again in a heartbeat. Semi good location. I loved that the rooms were clean. Air worked perfect. Bed was comfy and everything was a breeze from checking in to checking out.

"Amazing hot breakfast"

jenstachnik, Buffalo, New York 26/05/2019

This hotel had one of the best breakfasts we have ever had at a hotel offered free 6:30 to 9:30 am daily. The bed was very comfortable and the staff was very nice. The shower was awkward and no fan in bathroom. Kids were noisy by pool until closed at 10 pm. We did have tiny ants in room at end of stay attracted to food waste in garbage. Easy to get on highway.

"Needs TLC and some Improvements but Decent"

User 24/05/2019

This hotel is good for the price but really needs some TLC. The Ice machine on our floor did not work. The toilet in our room was so stained it looked as if there was feces still in it. The shower had a very bad leak. Breakfast was warm and good (Eggs, Sausage, Bacon, Waffles). Breakfast staff friendly and attentive. It is NOT 6 miles from the AirForce base if this is the purpose of your trip. Beds are firm which we liked. Air Conditioner was on when we got in the room, greatly appreciated, Thank you. We would stay again.

"Mothers day"

User 14/05/2019

We had a nice stay the clerk wasn't the friendliest n one of our keys did not work but the cleaning staff and the breakfast staff very friendly I had a great mothers day will be returning the rooms very nice and clean

"Think Twice About Staying Here"

thecalqueen, Pasco, Washington 12/05/2019

My room was located on the first floor which I thought at first would be unacceptable, but it turned out to be convenient. I am a Gold Elite Member of their rewards program and did not get any acknowledgement or as they state on their web site, Choice of Thank You Gift or Points Upon Arrival although checking my account there were points added for my stay. The first morning I found the breakfast area in a shambles, nothing to really choose from except a bagel and juice plus the coffee pot was empty, too. The second morning it was even worse. There had been a delivery of supplies and the breakfast worker was more interested in stocking the cupboards than keeping the breakfast items stocked for the guests. She had squatted down in front of the bread and I couldn't reach over her to get anything. I did finally get a bagel and juice and before I left I took a packet of grits, bowl and butter to my room to have the next morning. I wasn't going to subject myself to this on my last day there. And I never saw a newspaper while I was there, too. I have a few notes about housekeeping. The floor in the bathroom was very sticky. I put powder on it so I wouldn't mess up my house shoes. I also found a long black hair in the tub and what looked like a dirty bath towel. I was doing some work while sitting on the bed and dropped my stylus on the floor. It rolled under the nightstand. I wasn't going to get on the floor to retrieve it, so I moved the nightstand away from the wall till I found the stylus. The filth I saw back there was appalling. Empty water bottles and wadded up papers and dust all over. Glad I don't have allergies. I tried to get into the business center with my key card and saw a note to come to the front desk for access. One of the computers did not work, only one was connected to the printer. The printer needed toner, so I never got boarding passes printed. My final thoughts are this: I don't know how this hotel is rated a Best Western Plus. I know each one is individually owned. Doesn't the parent company check up on them periodically? They need to have a good cleaning there, not only by the housekeeping staff, but maybe some of the employees, too!

"Good rates, breakfast & staff!"

SteveAndre, Sunbury, Australia 07/05/2019

Staff here are super friendly and love how chill and relaxed they are, and do a good job, being really professional and friendly at the same time. Room was very comfy - loved the bolsters - great for sleeping, and beds/pillows were soft and nice. Brekkie was perfect - good selection, only issue was that it runs out pretty quickly, though the staff do top it up. Rates are great - affordable and I only stay here when I'm in San Antonio! :)

"Old and outdated"

GoPlaces58103502484, Elkton, Maryland 07/05/2019

Staff is very friendly and helpful as much as possible but the company is definitely not putting any money into the hotel no shower liner? Water all over the floor dirty floors peeling walls no chanel


User 23/04/2019

This hotel fell well below my wife and my expectations of a Best Western Plus. The cleanliness was below our expectaions as we were at the hotel for a week and I had to wipe off a wine stain on my night stand on the third day as it was still there. Multiple days hand towels were not replaced and the bathroom floors were not swept. The breakfast area was small and congested and mostly low on food the days we were there. There was mold in the shower and an overall feel of a lower end hotel. We have stayed in cleaner cheaper hotels than this which was supposed to be a great deal. Very disappointing. We did not complain as I it would not have changed the hotel.

"Affordable stay and Amazing service. I loved it...!!!"

jaypatelonmail, San Antonio, Texas 20/04/2019

This hotel is good. Breakfast was delicious and very fresh. The room was clean. The staff was very nice and friendly. It's very near to the city center, shopping. I enjoyed my stay there. A great place to stay in San Antonio. See you soon.

"Oyster bake"

Coastal15692844379, Victoria, Texas 18/04/2019

The room was musty and smelled tub had leaky faucet and rust and/or mold around the drain one of the blackout curtains was missing staff was friendly and courteous location was good for where I was going

BestWesternHotels, Corporate at Best Western Plus Medical Center South, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western is the Best."

Nomad46126153283, Laredo, Texas 18/04/2019

They have clean rooms and comfortable beds. Good breakfast. They have most of the good things a hotel should have. I really enjoyed my stay at Best Western. They have a really nice pool and many are inside. They have a laundry room also. If you want to sit by the fire place to read a book, you can do that also.

"Not great"

Stay11525876405, San Antonio, Texas 15/04/2019

Shower leaked all night and was extremely tight and hard to open and close. Sink was dirty. We were tired after being at hospital all day. We just wanted to rest so we just went to sleep. Bed was comfy. Door showed noon checkout but at 1115 lady came into the room yelling to get out.

BestWesternHotels, Corporate at Best Western Plus Medical Center South, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"I don't see how they are considered a "Plus" BW property"

Viking94708, South Pole 07/04/2019

I was offered an elite amenity at check in, but wasn't given one. The first room had the HVAC unit sounding like a jet engine. I don't know how housekeeping could have found the sound of that unit acceptable to anyone?? The new room change came with no heating element in the HVAC unit, but I didn't want to change again. I worse a sweatshirt to bed on a cold SA night. The check out agent did make it up to me when I departed the hotel, but serious lapses exist in their housekeeping dept.

"Superior Location ♡"

309jeanf, Huntsville, Missouri 07/04/2019

I am booking my first stay at this BW location right now. Reviews are often based on individual perspectives, which is why although helpful, are not always my best guide for choices. I'll get back to Ya'll after my stay to confirm my belief that this will be a really good choice. The hotel mgmt's comments seem quite sincere & the description says the hotel has been renovated. As a San Antonio girl whose heart will always be in my town, I can assure you all that this location is great for touristing about & dining all over The Alamo City, as well as enjoying our numerous historic attractions or catching up on those old friends or business associates...sometimes both after lots of years! Have fun, relax & Vaya con Dios. ♡

"Great place to stay"

Venture22327977246, Big Spring, Texas 03/04/2019

Right off the highway without the traffic or noise of the highway. Located a reasonable amount of time from restaurants and downtown. Room was very clean, bed was comfortable. Room has a microwave, fridge, iron, full size ironing board, and hair dryer. Great price. Would definitely fo back again.

"Not as advertised"

JohnVCruz74, Balcones Heights, Texas 30/03/2019

I can not believe this hotel has such a high rating in trip advisor. First night faulty faucet in the bath tub. We could not even take a hot shower. I reported the damaged faucet the next day but it was never fixed. On my last day after returning to my room at 4pm, the room still was not cleaned plus the bathroom was completely soaked in water due to the damaged water faucet. When I call front desk to report the issue instead of an apology I receive nothing but rudeness from the african american fellow working that shift. Im really disappointed.. I chose this hotel because of the high star ratings but it really is not worth it.

"Pictures are deceptive"

User 29/03/2019

We stayed here for an extended weekend. We actually booked the room because it seemed like it had decent reviews and the pictures looked nice online. We were very disappointed. The room was in disrepair and there was mold on the walls. Maintenance came and fixed the leaking shower and the shower rod that was coming out of the wall... while we were in the room because they wouldn't change our room. We won't be back. We should have checked out after the first night.

"Not as advertised!"

esmeralda_smallwood, San Marcos, Texas 18/03/2019

Room was SMALL!! and not very nice. Bedspread had a black stain, bathroom was tiny and not in a good condition. Unimpressed with hotel overall, arrived late and had to wait almost 20 minutes for desk attendant to show up. Will not stay here again.

"Family Trip"

Dino G, Corpus Christi, United States 18/03/2019

We visited Six Flags, the hotel was in good proximity to the park, as well as, other area locations like the mall, Bass Pro, and restaurants. We will stay here again when visiting Six Flags. Great place to stay!

"Friendly Staff , Nice Rooms , Good Breakfast"

User 19/02/2019

Had a great tome with my Girlfriend. We stayed 3 nights. The room was clean and the hotel location is great. You can get just about anywhere in 15 minutes. The breakfast was better than I expected! The prices are fair considering all that you get.

"A nice stay at this Best Western Plus- Medical Center South"

amariah1980, San Antonio, Texas 15/02/2019

This hotel is not my first choice, mostly due to location. For me, it is inconvenient. It is a nice hotel, however. The staff were nice and welcoming; the breakfast was very good. The employee over the breakfast was helpful and friendly. The room was clean and comfortable. I didn't use the fitness center and business center, but they looked efficient for travel use. The free weights looked well maintained and went up to thirty-five pounds.

"Very Nice Stay"

Susan S, Phila, United States 04/02/2019

Upon arrival we were met by a very nice staff at check in, Especially Justin who was very helpful! Room was clean and comfortable. Nice and quiet. Good hot shower. Breakfast was nice too! Nice variety and the tea water is hot!If anything, the hall carpets could be vacuumed a little more, but overall the hotel seemed pretty clean

"Small breakfast area"

Dream18362132558, Harlingen, Texas 21/01/2019

We could not turn on air conditioner it made a horrible noise and would not stop. There was no ventilation in the newly remodeled bathroom and you can see mold on walls. Very noisy outside in parking lot. For breakfast they had hot dog seiners instead of sausage, very small area for people to maneuver themselves, everything was crowded and there was never enough coffee, pitchers of coffee were brought out to refill one container.

"Great staff"

User 09/01/2019

I stay here for work a few times a year and always have a positive experience. Friendly staff, comfortable rooms, and everything I need within a couple of miles. Unfortunately my AC didn't cool properly during this stay.

"One night visit"

User 11/12/2018

I loved my visit first time around. But i think at the time i had a great room. This time around we got 2 rooms at the back of hotel. One of our rooms had to be moved because AC didnt work. My room I could hear guys hanging out in parking lot like they were in my room. Walls have to be paper thin. Other than that my room was cold so i was fine.

"Three Nights Of Good Sleep"

gpbvkb, Dallas, Texas 27/11/2018

Stayed at this hotel since it was close to all. Had a room with two beds. Comfortable nights of sleep. Tub had a leak but it didn't bother us. Good breakfast bar with good choice of foods (both hot and cold). We will use this place as our SA hotel.

"Monthly stay.."

Rhade, RGV 09/10/2018

Excellent place to stay and the staff are superb. The location is perfect for my needs and the hotel is top notch. I wish the other hotels I have to use were as good as this one. But then, I am fortunate to have this one. D.

"Great Hotel"

Cindy B, Robert Lee 07/10/2018

Best hotel I've found while taking my medical treatments & visits at University Hospital Best staff, accommodations & near medical facilities. Easy to Uber back and forth for treatments. Rooms clean and comfortable!

"Good Inexpensive Lodging"

Stephen H, Lancaster, Ohio 01/10/2018

On a Vacation to San Antonio, our strategy was to spend the first two nights downtown at Riverwalk, and then the rest of the time at a less expensive hotel away from downtown. We chose this Best Western Plus. It was a very good choice. We had a great stay. The front desk was helpful. They had a complimentary breakfast (unlike the downtown hotel.) They had a business center so we could print off our boarding passes. There was free parking. We used a google maps app on a cell phone to navigate from the hotel to downtown and attractions. We swam in the pool one time. It was clean and pleasant. We recommend this hotel.

"Best Western is the Best!!"

partaykat2, Houston, Texas 16/09/2018

Our visit was highlighted by the comfortable bed and the delicious hot breakfast served in the morning at this hotel. The location was just a few yards from the freeway so we had easy access to eating places.

"Wonderful stay"

sylviab242018, Dallas, Texas 04/09/2018

We checked in for a 2 day/2 night stay for a family reunion that provided room for multiple families. Our room was clean, comfortable and really quiet even being on street side. The pool area was clean, the water cold on a sunny day.


User 01/09/2018

the staff is most accommodating doing what ever it takes so your stay most delightful. the rooms are super and a most inviting pool. next time i will totally take advantage of it. i will totally come back to this best western. job well done.

"Close to everything and the medical center"

MilesM, Edna, Texas 26/08/2018

Overall the hotel is great. From the initial checkin to leaving. Checkin was quick and staff very friendly. Room was larger than expected and was great. Large bed with a small sitting area. Room had everything you need.... coffee maker, microwave, small fridge, iron board with iron, hair dryer, etc. Breakfast one day had eggs, bacon, boiled eggs, pasties, and waffles. Large sitting area and breakfast started at 6am. Second day had eggs and sausage patties. Good thing is they have three waffle makers which speed up the process of making them. Most hotels have one or two and you have to wait. Overall this is a 4.5 out of 5. All ok n all the hotel is great with all the essentials. Ice machine on every floor but no vending. Have to go down to check in desk for items like soda, water and snacks.

"Horrible Housekeeping"

User 21/08/2018

Honestly there is nothing wrong with the property, it's the housekeeping workers that aren't doing their jobs right. They don't Vacuum nor clean the restrooms right. They don't even clean mirrors or counter tops. I really hope you all get your housekeepers on the ball, they are making your place of business look bad. First day I stayed it looked nice but the restroom smelled like urine, the carpet was not vacuumed. It's the second day after coming back from visiting my mom at the hospital and the carpet is still dirty, the restroom is still smelling like urine, counter tops are still dirty. All the did was replace towels and make the beds. And that wasn't even done right. This place has a lot of potential, it's your workers that aren't putting their part. Just the front desk people they've been great.

"Place to stay for business or pleasure"

Mahmud M, Wichita, Kansas 04/08/2018

Great people to stay with, nice rooms well decorated the lobby is clean and organised. I highly recommend all kinds of travelers if in the area please do look for this particular motel.Very close to lots of eating places as well as great Mall for shopping.

"Nice and affordable."

User 03/08/2018

Great customer service. Host that welcomed us was very nice and professional. Breakfast bar was well stocked every morning. Pool was crowded daily. Hotel has a shortage of towels. Overall very good, rooms were very clean and the price was reasonable.

"Ok, but not great"

dharper378, Forney, Texas 23/07/2018

This hotel was completely full, so I really feel that when they are not overwhelmed with five stories of vacationing families it would be a great place to stay. However, There were stains on my bedding, the staff could not properly keep up with the cleaning. Breakfast was ok and the lady working the breakfast was working her but off to keep it stocked. I have never seen a hotel breakfast area so crowded and overwhelmed with guests. I really think in non peak season this would actually be a great stay.

"I loved this hotel"

User 12/07/2018

I had the best time here. They rooms were clean, they were cold, the staff was nice. The location was great, close to everything we needed to do. I didn't get to eat the breakfast at all but maybe next time. Have to take another trip to San Antonio soon so I will surely stay there again.

"I enjoyed it"

Roderich W, Kenedy 14/05/2018

I was a good experience for us everything accept for the hot water was to our satisfaction if we had to choose a place to stay it would be the best western plus hands down the best western in Ingram park doesn't even compare to y'all thank you very much

"Not welcomed."

jenny22042018, Dallas, Texas 09/04/2018

Nobody was there to greet, check in or check out. Breakfast staff just stopped bringing food out before 9, sheets were stained, rooms were small, could barely walk in between beds. Were not able to help me with luggage, you only get about two towels.

"Totally fine- nice for a simple straightforward stay"

Joshdent, New Haven, Connecticut 01/04/2018

I stayed at this hotel while attending a conference at the Medical Center. While I usually prefer to stay at a more full service hotel, I found this hotel perfectly suitable for my stay. It was really convenient to the Medical Center and to the airport. The staff was friendly, the rooms were clean, the beds were comfortable, and there was plenty of parking. There were numerous outlets and USB outlets, too. While there is not a lot in the immediate area, the hotel is near lots of highways so it is easy to get anywhere in the metro area. I did not care for the free breakfast but having a fridge in the room made up for it. I would definitely stay here again.

"Poor Customer Service"

User 27/03/2018

I called from the airport to ask roughly how much a taxi would cost. The receptionist said she did not know as she never took them (not a satisfying answer) but suggested withdrawing $20 as that would more than cover it (which it did not, incurring more ATM charges had I followed her advice). It took a while to check in as the one receptionist was dealing with a guest who said that she had been overcharged. The reception called me a taxi to the airport, but it never came and I had to push for more help. Fortunately at that point the chap ordered me an Uber. The property is next to a massive highway and not well situated for pedestrians.

"Super nice and conforable hotel"

Focotronic, Guadalajara, Mexico 14/03/2018

This is by far one of the best hotes I have stayed (price & location) The facility is really good looking and well maintained, the breakfast is really nice. The quality of the attention of the front desk team is really nice. The best of all are the Beds and the pillows,

"Excellent lodging for quick trip!"

John P, Roswell, New Mexico 12/03/2018

I stayed at this hotel for a quick trip to San Antonio to visit my kids. Was easy to book the room online and I used reward points so it was a free one night stay. The hotel is conveniently located and not far from the airport. The room was spacious, very clean and bed comfortable. Did not have the complimentary breakfast because I left early in the morning to catch an early flight out of town. Enjoyed my short stay and highly recommend this hotel.

"The day before my daughters big surgery! "

User 16/01/2018

I've been using this hotel since September 2016. The last time was the day before my daughters open heart surgery. We didn't get a chance to enjoy the breakfast lol but our night was great. Anytime we have a minor issue, the staff is ready and willing to help any way they can. I will definitely recommend this hotel to all of my family & friends. We would like to give a big thank you to the hotel staff.

"It Was a last min"

haveng6, Flatonia, Texas 08/01/2018

Last min stop for me and my cousin. We were able to get a room and use my points with no problem. They were very nice. The only thing I was not to crazy about was how crowded the breakfast area was and there was not a hot breakfast out it ran out. I know they were trying to keep up. Bless there hearts. But it was still a good stay.

"Great Place to Stay!"

186kathleenv, Victoria, United States 08/01/2018

Awesome customer service and great value for money! Perfect location between airport and key areas for dining and shopping, more so to my work assignment! Definitely coming back for next work assignment.

"Excellent facility - comfortable beds"

840katharinem, Corpus Christi, United States 04/01/2018

Great bed and pillows, very clean, seemed like a new hotel. Good breakfast that included eggs, not just starchy items. Parking was free, a key point for me. We were there in cold weather, but overlooked the outdoor pool. It looked great - clean even in winter. I will be returning to this hotel when I am in the area again.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you so much for taking the time to review our property! If you are ever in San Antonio again please feel free to give us a call. We would love you have you as our guest again!

"The place to get ripped off and yelled at"

User 03/01/2018

Dear travelers. I have rated this as a five star so you may have a chance to read this, I am concerned that if I rate this as one star... one will read it and you will not have a chance to be warned. Most of us look for hotels which are a deal so we have more spending money for the holidays. Unfortunately... we were robbed in the hotel. No one broke in, however, items we had purchased were gone. Boxes were left open and empty. As most travelers in San Antonio for shopping, Premium Outlets and Tanger are a must stop. And so we did. On the last night of our stay, we realized that several things we had already packed, were gone. Mostly clothing and jewelry. To top this... this was not the worst part of the situation. We went directly to the front desk, where a girl named Clarissa was the worst representative to the hotel. I explained our things were gone and showed her the empty boxes and ticket from the store and invited her to come up to the room and review things... her response was " our house keeping staff has worked here for many years and we have never had any incidents, thus I will not have them doubted". Travelers... if you do your homework.... which I did, (and to my regret the low cost of this hotel was more attractive than a poor review), you will find another review in which a guest indicates 4 pants were missing from the room and received no response. This tells you this is not the first time this has happened in this hotel. I asked the front desk attendant I wanted to see the footage from cameras. It turns out there are no cameras in the hallways. I asked to see records of who had gone into the room to clean, I was told they could not provide this to us. She pulled out the record the guest signs when checks in, and snapped at me indicating that we had signed a waiver when we checked in that they were not responsible for any lost items. To this I responded that then were at loss as the hotel could do nothing. She initially responded yes. I started to film her and then she indicated no. This all happened a few feet away from the breakfast area and was packed with guests. Was I yelling? yes I was... we had just discovered our items were lost. Did the front desk attendant had any control of the situation? no, she had not. She lost complete control of the situation, when she is supposed to be trained to manage this and any type of situation. The front desk attendant indicated we could contact the police and make a report. She would only provide information to them. The house cleaning personnel arrived at 10:00 am, and this took place between 08:30 and 09:30 hrs. As a family we decided to leave the hotel and started packing. Did we talk to guests along the way? yes we did. When the front desk attendant found out, her comment to me was "I can have you escorted out my property by the police if you continue to talk to my guests" her second remark was " If so much money was taken from you, I do not understand why you are not calling the police" I answered very clearly "I will not have my family spend the entire day in a police investigation during the last day of our vacation. We can replace the items robbed, but not time" To this... she added " I am happy for you" Enough of smart remarks from a hotel employee... I am as disbelief of what happened. here. My husband came out with all of our things and stopped at the front entrance where I was waiting. We started talking and the front desk attendant ran out and yelled at me " stop talking to my guests" I said "This is my husband, can I talk to him?" once again with the smart remarks she answered... "yes you can". Travelers.... Please do not make the same mistake I did. I decided to overlook one bad remark in order to save money and have more to shop. More than the items that were lost, no guest deserves to be treated as such. If a guest loses control, which at one point or another we all have as customers... then the personnel in charge should take control and not threaten the customer as she did. To the Management... you do not have personnel which will safeguard your name in case of a bad situation. Bad things happen in all places, a good treatment a good response, more empathy towards your customer may have eased the situation. Sadly, it was not. I later called the 1800 number for Best Western. Their response was that each property is independent, and they could do nothing. The person who took the call read what the front desk attendant had reported, and it said something along the words of "Customer provided different versions of items lost... this continues to be investigated" To those wondering why we did not call the police... picture this... last day of holiday at Christmas break, being Mexican in a US hotel with a front desk attendant out if her wits.... do you really think anything would have been solved? I hardly think so. I have vastly traveled in the US and will continue to do so. I have always loved the fact that US business have a great respect for customers and great service. This was not the case. Hopefully this will reach you, and if you decide to stay in the hotel due to price and location, which are great... just make sure you lock your suitcase and do not leave your things around in the room. Just in case.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
We do apologize for the experience you had at our hotel. An investigation has been opened on the matter, and management will be contacting you.

"Potential is there... but"

User 29/12/2017

Pros Front desk staff was friendly. Breakfast was acceptable Cons 1-There was trash on the floor of our room when we arrived. Not trash hidden under the bed but laying in the middle of the walkway. 2- Two days the staff did not clean my sisters room. 3- The second night we arrived back to our room tired, emotional, and late. As I got ready to climb into our bed the top sheet had a very large stain, pictured below. We called down for clean sheets. After 30 minutes we called down again and the front clerk brought up a clean sheet and handed it to my husband. He handed the stained sheet back to her and she left. No apology just a comment about being short staffed. 4- The next night when we came back, the beds had been made however I could tell the bathroom floor hadn't been washed up. My husband went into the bathroom to get himself ready for bed. When he finished he realized there were no towels, was clothes, hand towels. Not trusting that anyone would come in a hasty manner, he went down to the desk and asked for towels, etc. 5- The toilet, where the bolts screw into the floor, was disgusting. When we arrived it was gross and again after our room was “cleaned”. 6- Sister needed to print boarding passes for airline tickets. Went to business center and printer was broken. 7- For 3 mornings the breakfast area was so crowded, people had no place to sit. If you're going to have a large hotel you ought to have a decent amount of tables to accommodate your guests. 8- The “24 hr available coffee” usually means there is coffee in the pots!! Sad part is we stayed in a BWPlus in Aberdeen, TX before arriving in San Antonio. It was nice. Clean, roomy, and we weren't climbing over each other just to walk through the room!

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking the time to review our property. We will take the time to take all of your comments into consideration.

"Comfortable beds"

596endiab, El Paso, Texas 26/12/2017

Great place!! Comfortable beds! Clean room, good breakfast, nice amenities, nice staff, no complaints, enjoyed my stay, most defitnetly would return, I recommend this hotel if staying in the area, BWP!!

"Good location & very clean"

elizabethhL7930EU, Albuquerque, United States 26/12/2017

Right off I-10 & 410 so easy to get places. Breakfast area somewhat cramped, room was clean & everything worked. Parking area well-lit and seemed secure, staff helpful. Comfy bed with good bedding & plenty of pillows. Good-sized desk & internet was plenty fast enough.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking the time to review our property! If you are ever in San Antonio again please feel free to give us a call. We'd love to have you as our guest again!

"Great Stay"

User 20/12/2017

When we come to town this is one of the main hotels we try to stay at. It's a great value and you are not too far from all the main attractions. Will always consider this hotel when we come. Go Spurs Go ??

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you so much for taking time to review our property! Any time you come into town please give us a call. We'd love to have you as our guest again! Loving the Spurs spirit!

"Clean and Comfortable"

User 13/12/2017

Service and rooms were great! The hotel and our room were very clean. We woke up early for the breakfast that is provided and it was good. I would recommend this hotel if you're looking for a simple, clean, and cheaper place to stay.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you so much for taking the time to review our property! If you are ever in San Antonio again please give us a call. We'd love you have you as our guest again!

"Great hotel and location"

User 09/12/2017

The hotel was great. The breakfast was delicious. The room was clean. The staff was very nice. The bed and pillows was beyond comfortable. The noise level was low. Once my wifi did connect it worked well. I have no complaints.


michelle w, Silver City, New Mexico 08/12/2017

The stay was excellent. Had a room with a view of the pool...even though it was cold. The decor was up to date and the beds slept great. Staff was friendly and helpful. If I'm in this area again this will be my hotel of choice!

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you so much for taking the time to review our hotel! Any time you are in town please give us a call. We'd love to have you as our guest again! Happy Holiday!

"Best Western Plus Medical Center South, San Antonio, TEXAS"

T8943ZWpeterf, Delta, BC, Canada 05/12/2017

Great value for the money at this time of the year (Nov-Dec). Pleasant personnel. Clean.Close to freeway for downtown travel but very little noise. Ample parking. Good hot breakfast. Great outside pool but not heated.

"Excellent Hotel and price"

User 25/11/2017

We received an excellent price for the room during our stay on our trip to Sea World. The staff was really friendly and attentive. The hotel and our room was clean and comfortable. We enjoyed the warm and plentiful breakfast. All a good deal. I would stay here again!

"Weekend getaway"

lisapU269BH, Houston, Texas 24/11/2017

Great location, clean and comfortable room and excellent customer service. Good variety of food for breakfast. Nicely remodeled hotel. We will definitely stay here again. Excellent value for the price.


User 21/11/2017

I was very pleased with my stay. The beds were super comfortable and the room was very clean. Check in and Check out were done very quickly. The breakfast was good. The only problem that I had was a stopped sink drain in the bathroom. I had not notified the staff, until I checked out. They are very attentive, and I am sure they will clear up the problem for the next guest. Great stay!

"Good location, bad service"

User 20/11/2017

It was nice, only 12,000 points a night, easy hwy access, but the front desk could use some more training. Housekeeping does not have uniform so they looked horrible, some even had their kids and stayed on property.

"Very nice for the price "

Anichols39, Newbern, Tennessee 12/11/2017

We stayed here for around $70 per night . Our room was very clean . We ate breakfast here every morning . We had waffles,eggs,toast and sausage . One morning they had bacon . They have cereal and other breakfast items . Worth $70 per night . It's about 8 miles from Lackland Airforce base . The hotel is clean . I would most definitely stay here again ..

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking the time to review out hotel! Any time you are in San Antonio please give us a call. We'd love to have you as our guest again!

"Great Value"

H6243JHdanielc, San Antonio, United States 01/11/2017

This hotel has a great value. The Cleaning Staff were very thorough and very friendly. My family stayed here for about 2 1/2 weeks and didn't have any problems. (when we extended our stay after the first week, we had some billing issues, but they were resolved in about 24 hrs.) We were on the top floor so we had a nice view and no problems with noise. The room was smaller than most BW that we have stayed in, but it was comfortable with a good bed and nice TV.

"The staff makes this hotel"

Brandy_N1975, Tulsa, Oklahoma 24/10/2017

Stayed here for a few weeks while in San Antonio working. The staff were all friendly and willing to help. The rooms are a tad small but comfortable. Our first room had an ac issue so we were moved. The 2nd room had dirty sheets. Housekeeping was gone so they brought us clean sheets to put on ourselves, which was fine. And they did give us the room for the night at half price. The breakfast was typical food you'd find on a hotel breakfast bar and it was always hot. The location of the hotel is right off the highway and within a 5-7 min drive to eating and shopping. Warning: there is no customer laundry onsite which I thought was weird but the front desk will direct you to the nearest laundrymat.

"Poop Stains"

janetpV154IH, San Antonio, United States 23/10/2017

When being there, my bed sheets had poop stains and were unsanitary. I asked to move to another room but they only had one room available and it was put on the system as dirty and it was a king bed when I asked for 2 queen sized beds. The next day, the staff was rude, yes we were upset but staff was acting as if they were the victims. I booked through a third party and they called for the refund like I was told by the manager and manager told the third party that I was lying. When clearly, they had seen the poop stains. NEVER again will I stay at a Best Western. I travel for my job, and mostly stay at Best Westerns but after this experience it ruined my whole vacation with my husband. It was our first time out after a death in the family and the staff ruined it. My husband and I couldn't sleep comfortable all night knowing that these people don't clean their rooms like it should. Plus manager and employee even told me, that if I didn't like the service or room to not ever stay again, simple. This is just an example on the kind of people there are in this location.

"poor repairs"

ljackson10210, Brownwood, Texas 23/10/2017

air conditioning not in working order. it cooled but sounded and felt like a train going through our room ever time it kicked in.Staff didn't want to compensate for this. talked to assistant manager and she treated us trying to dismiss us instead of listening to the issue. said they would try to get it fixed before the next guest.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for the review. This is Risa the Assistant Manager. I had offered you a full refund the day of check out when you brought this to out attention, and this still stands. We also had the room inspected and repaired, thank you for bringing it to our attention. If you would like please call me at 210-684-9966 so we can get everything taken care of for you.

"Awesome place to stay"

taneshiac2017, San Antonio, United States 20/10/2017

The room was beautiful, clean, comfortable and quiet. The staff was super friendly and helpful. Breakfast was great and hotel was located in a great area to get around the city, it was right off 410 and near i-10

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking time to review our property. Any time you're in town please give us a call. We'd love to have you as our guest!

"Nice place clean rooms"

K5281RQrichardm, Odessa, Texas 16/10/2017

Nice place, rooms were nice and clean and the beds were firm, the parking lot was big enough to fit my truck with no problems and it was well lit. The hotel has easy access to the 410 and getting back to the hotel was easy also

"Cramped quarters layout"

Deborah S, Kerrville, United States 16/10/2017

Not happy with the space -- too small and cabinets in room awkward. Breakfast was not enough for the number of guests, continued to run out of eggs, coffee, food was just enough to get by. lack of coordination in the kitchen.

"Stay here"

837alvinw, North Houston, Texas 15/10/2017

looking for a place to stay for not a lot of money, this place was great. very clean, lots of parking, good shopping convenient to med center, downtown and seaworld. shopping and restaurants, you cannot go wrong staying here for whatever your doing in San Antonio.

"Fantastic Hotel"

User 12/10/2017

The reception staff were excellent especially JON who gave us information on the town and recommended excellent restaurants ,would highly recommend this hotel and would stay here again . The new Vietnamese restaurant and bakery across the car park is well worth a visit ,Dos Equis draught at $3 a glass!!!

"Best Western Plus is Best"

103emmittf, Waco, Texas 09/10/2017

This hotel was very nice and the location was convenient for our purpose. The hotel staff from check in to checking out was very gracious and helpful. With the great rates and rooms available we will be staying again in the future. We recommend you considering Best Western Plus for your stay here when searching for a place to stay.

"Softball tournament 10/7/17"

User 09/10/2017

stay was good room was clean beds were comfortable, breakfast was good, front desk was very polite and helpful. requested late checkout and we were accommodated with out problem. overall wonderful stay

"Nothing plus about this place"

Charles G, Galveston, United States 08/10/2017

I'm giving this place two Stars only because the tall redheaded woman working the front desk was extremely nice and patient the young Hispanic woman working with her was the opposite. Took a little over 2 hours to check into this hotel the first two rooms we're either wet and moldy or the air conditioner rattled too loud to endure. The third room although still damp the air conditioner worked but the remote control on the TV did not, it took three tries to get one that worked as well. There were also quite a few questionable looking people hanging out drinking beer in the parking lot. The beds are comfortable. Breakfast was average.

"BestWestern San Antonio"

579srinivasap, coppell, United States 06/10/2017

For the price paid, I am satisfied and since it was a short trip did not have much interaction with hotel staff except check-in and check-out. Rooms are quite small, AC unit makes loud noise and just next to your bed is inconvenient. Odor in Elevator area is really bad, felt like bed bug spray, took precautions to clean all my clothes and belonging before taking them into my home. Otherwise I am satisfied with the stay and location.

"Shelia's stay"

User 03/10/2017

I had a good stay at the hotel even though it was a short one. The only problem was the internet. It kept going in & out. It was a short stay, I was in town for a procedure. I will possibly stay there again.


oscar m, Dallas, Texas 02/10/2017

People hanging out. Breakfast was disappointing. Not everyone eats chorizo sausage. Orange and apple juice watered down. My shower dripped all day and night. Pool was not cleaned and not all entrances required key entry and people coming in n out

"Okay but not great"

rockcanyon, San Antonio, Texas 01/10/2017

The room I stayed in was smaller than most, probably the smallest I've had at a hotel in some time. Most everything else was just average at best, no real deal killers but I've had better for less. Room seemed humid, sheets were limp - don't know if something was wrong with A/C or maybe just result of warm humid weather outside. TV didn't have as many channels as most hotels, for instance didn't have MSNBC.

"Great Hotel! Clean rooms and comfy beds!!"

User 26/09/2017

Hotel was a great price. Close to many activities. Rooms were clean and the beds were very comfortable. Would definitely stay here again!! Breakfast was very good and they even had gluten and dairy free options!

"Waiting over two hours to get into your room on your wife's birthday is not fun!"

James M, Sterling Heights 20/09/2017

When we arrived at this hotel we were told there was a water problem, but it would be repaired in an hour. That hour stretched to over two hours and the pipes still drip in the bathroom. The key cards did not work on the first day and rather than go back to the front desk we caught an employ who explained they have a lot of trouble with the key cards. In this case our light just kept flashing baca and forth from red to green. The employee said the trick is to pull the handle twice as soon as it turns to green. After about 5 tries we finally got in the room. The room was nice, but the dresser is located at the foot of the bed and two people can't squeeze in to put their clothes away. If you are going opposite directions in the room, one person must stop and wait until the other passes the bed because no two people can squeeze through at the same time. The room was so cold we turned the air conditioning off for the week and let cold air from the hall seep in under the door. This was comfortable even thought the weather was sunny and 95 each day for a week. I could not wait to get in my rented car, because it felt like Alaska throughout the hotel. At least the car air conditioning worked enough that we could be cool with out goose bumps. The outdoor pool looks nice and is in the blazing sun until about three PM, but it felt like it was ice water. There was no one at the pool most of the time and the people that dared go in lasted about 30 seconds. If you laid on one of the few lounge chairs you were about 5 inches off the pavement and on a hard chair with no padding. The worst part is the side walk slants away from the pool and when kids splash out side all the water pools under the chairs so any clothes on the side walk get soaked. Now for the night mare! we had trouble getting in our room for the first 2 days and recharging the key cards did no good. I took my wife out for her birthday 09/14 and had a great meal. Every thing was going great until we returned and spent about 5 minutes using both of our keys trying to get back in our room. I went down stairs to get help and there was no one at the front desk. There was a sign saying they would be back soon. Tell me how long is" soon" when you are waiting to get into your room? After 4/5 minutes I started ring the desk bell. No answer I then yelled for help several times before the night clerk walked down the hall. She told us she would recharge the keys and all would be ok. You guessed it. The keys still did not work. Back to the desk we went only to find no one there. I was pissed off so i rang the bell for about 5 minutes. No results. I screamed for help for about 3 minutes and this same night worker came in from outside. She said she would help us. back to the 3rd floor and none of the three of us could get in. We stood in the hall for 5 minutes while she went to the front desk and brought us 2 keys to the room next door. Surprise, those keys worked so we watched TV while she looked for a maintenance man. In about 10 minutes we were called and advised a man would work on our lock soon. I went out to the hall about 5 minutes later and the maintenance man had the lock off and was replacing the battery. We went back to our room and waited for repair to be completed. Finally we were told there was nothing wrong with the battery and he would have to take a lock off another room and install it on our door. He did and it worked.Total time wasted waiting for this whole mess to be rehashed : 2hours and 5 minutes. I should mention the night clerk offered to change our room, but why bother repacking every thing when we could set in our room and watch the repair in comfort. Now it's time to say some thing good if I can think of something. Our refrigerator worked and it was the best refrigerator we have ever had in a hotel. Maid serve was ok. Parking was plentiful. They had the usual complemental breakfast. This did me no good because I don't eat breakfast, but my wife said she enjoyed the bagels and the coffee was very good. Oh yes the TV was a flat screen 42 inches that work well. That's it.

"Love San Antonio river walk, its beautiful"

vohrap2000, Santa Clara, California 13/09/2017

We were looking for a budget property to stay in San Antonio. This one was great! Not too near the river walk but for $64 was a good deal with free breakfast. Clean rooms and & comfy beds. Looks like it has had some recent upgrades

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking your time to review our hotel! If you are ever in San Antonio again please give us a call. We'd love to have you as our guest again!

"Best hotel"

monicapP8310UW, San Antonio, Texas 01/09/2017

This was the first time our family had no complaints while staying at a hotel. We have stayed in hotels all over the USA including abroad and there was at always complaints something dirty or rude service that ruined our stay. But BEST WESTERN WON IN BEST SERVICE, FOOD AND HOTEL. YOU WILL SEE US MANY TIMES OVER!

MarissaFOM, General Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking your time to post the review. We appreciate you as a customer, and hope to see you again.

"Traveling for difference place to live !"

Travelreporter, Travelreporter 26/08/2017

We all get that urge to go some here different or change our pace in life after retiring you have that time but not the money! Quality of services depends on staff doing their part. That was not the case in them not helping me find my next destination, helping me make the reservation for it as my system would not allow me to book on BW web site kept saying error or page pops off at last moment ?

MarissaFOM, General Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking your time to write the review. I'm so sorry our guest services did not meet your expectations. We will bring up the issue and make sure our staff knows the proper way to handle this situation.

"BW Medical"

Thomas C, Hurst, United States 25/08/2017

Not bad. Housekeeping staff needs to do a better job. Water damage in shower area. Nice bed and A/C. Rooms appear to be clean overall. The lobby and interior areas seem to have been updated with in recent years. Breakfast was good.

MarissaFOM, General Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking your time to write a review. We will present this to housekeeping and maintenance to resolve the issues.

"Room not cold enough"

734jamesz, Robstown, United States 21/08/2017

Room was cramped, kinda small and tight. The A/C seems to have been tampered with because I could not keep the fan on without shutting off completely. I did not have it set to auto mode so it leads me to believe that hotel staff and maybe owners saw it as a cost effective way to save on expenses.

MarissaFOM, General Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking your time to write a review. The issues have been presented to maintenance and the owner to make sure they are resolved. We take pride in our hotel, and fix any unit as it is reported. Again, thank you for your time.

"Good location!"

User 20/08/2017

Hotel is located in a very good area. Rooms are small but okay for just the night. Breakfast section is too small with no options to take something with you if you're in a rush. Check in clerk was not attentive and checkout clerk was very attentive.

"BW on Manitou St in San Antonio,Tx"

M8140BBcharlesr, College Station, United States 17/08/2017

Average to slightly below average place to stay. There are no vending machines and room cleanliness is not the best. Check in and check out were smooth. If going the Medical Center in San Antonio, the location is good.

"Family getaway"

mrsdscott14, Houston, Texas 16/08/2017

Nice hotel, friendly staff, decent breakfast,and exemplary service. However, rooms are very small and tight. Plan to feel as if you are somewhere in NYC. The price is very reasonable for frugal travelers.

"Loyal Best Western Coustomer"

User 03/08/2017

The stay @ the Best Western was medical related. Front desk went above & beyond expectations from the moment we booked to check out time. Excellent service. Only one complaint was the a/c was not cooling properly. It went unreported on our part. But I am certain it would have been addressed.

MarissaFOM, General Manager at Best Western Plus Medical Center South, responded to this review
Thank you for your feed back. We greatly appreciate you taking the time out to let us know how your stay was. Any time you are in San Antonio we would love to have you back!

"Nice Hotel With a Good Location"

Gillum S, Mission 31/07/2017

This is a very nice Best Western. It is located near loop 410 and is easy access to anything on the western and north central part of San Antonio. It is a good place to stay if you wish to go to the theme parks. The employees were all helpful and the room was clean and well prepared for our arrival. The cost was very reasonable. The breakfast was varied and very good. Egg, Eggs with potatoes mixed in, cheese and sausage were all available as well the normal continental breakfast items. Overall we had a pleasant stay. I would highly recommend this location.

"Not Satisfied"

macarioc815, Pasadena, United States 31/07/2017

The hotel had an overall nice appearance but the stay was not as appealing. The hallways were hot, the room AC would semi cool, the room service would not clean the room completely, other guest were very noisy coming in and out of the doors leading to the stairs and this went on into late night hours. The beds were not as comfortable.

"Not like other Best Western Plus"

edgard515, San Antonio, United States 16/07/2017

Not up to the standard of other Best Western Plus. I have stayed in other Best Western in the state of Texas, but this location did not seem to do improvement to the rooms. The front lobby area was great looking and good layout.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking the time to fill out a review on the property. We appreciate your compliments on the hotel lobby. We apologize that the room improvement did not meet your expectation and would like to speak to you directly, please contact me at the hotel directly 210-684-9966 and or via email Thank you again for taking the time to review our property here in San Antonio. Alex Guzman Hotel Manager

"Great Hotel"

lesleyp146, Mexia, Texas 10/07/2017

The beds were very confortable and very nice. The hotel staff is very nice also. I work @ a BW myself, and its good to see what other hotels are like and how other people who also work there are like. I live staying here. Definitely will be back in August!!

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Good Day Thank you so very much for the wonderful feedback on your stay here in San Antonio, TX. We will pass your accolades on our staff to them. We look forward to seeing you in August, safe travels until then. Alex Guzman Hotel Manager

"Lost for words"

Mimi4504, New Orleans, Louisiana 08/07/2017

Stayed 6 days horrible mold and mildew smell in hallway to room (2nd floor) floor by a/c stayed wet. Shower water was never hot just lukewarm. Breakfast station entirely too small. Hotel is close to everything.

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for taking time to fill out a review on your stay at the property. In reading your review I am concern that we left you with that type of impression of our hotel and would like the opportunity to speak with you about the circumstances of your stay at the property. Please reach out to me at 210-684-9966 and or Thank you again for taking the time to let us know about your experience at the hotel. Alex Guzman Hotel Manager

"Great Service"

Jose Mario M, houston, United States 06/07/2017

I love the Bed, I was able to relax, not the best space for 4 everything is to thigh up but i did have everything i need it. Bathroom need some repair quiet room, 15 minutes away from seaworld and Aquatica but overall good place

MarissaFOM, Manager at Best Western Plus Medical Center South, responded to this review
Thank you for your review and we were very happy to see that our bedding exceeded your expectations on a good night sleep. Our location is centrally located in between downtown, Seaworld and Fiesta Texas. It does make for a great vacation destination when visiting San Antonio. We hope to see you on future visit and until that time safe travels. Thank you again for the review. Alex Guzman Hotel Manager

"Not worth the reduced price"

Debbie B, St Louis, United States 05/07/2017

My room was very worn, with carpet stains and a bedspread that was stained as well. Musty, damp feeling room that needs a good airing out! Nothing looks cared for - no interest from management? I would not recommend this hotel - I don't need fancy but I do want clean and well cared for!

"Very Good Bargain.."

Rhade, RGV 04/07/2017

I stay here every month while in Sam Antonio for business. I can recommend it without any problem. I will stay there in the future. It is ideally located for my purposes and the staff go out of their way to serve me.

"Small, quiet room with comfy bed"

maribelh619, Bolingbrook, United States 26/06/2017

Had a great one night stay. The room was clean and quiet, the bed was comfortable. The location was convenient, right off the highway. Breakfast was great, more food that other hotels I have stryed in. Would definitely stay at this hotel next time we are in San Antonio.

"Best travel stay"

Lidia T, Charlotte, North Carolina 16/06/2017

Great service I would stay at this location again and again. Staff was great . Clean from the front to the room. Internet worked will and great breakfast . I would let everyone know that this place was great and come visit.

"Very Nice Staff"

User 16/06/2017

Overall this place is okay. They have extremely nice staff but hard to remember that when you are focused on the negatives. There was mold around the bathtub and stains on a lot of the lobby furniture. Also, biggest negative was not having guest laundry services available. The main pluses are the staff, comfortable bed, and great breakfast.

"One night stay"

therosele, Aransas Pass, Texas 13/06/2017

The staff was helpful and the breakfast had a wide variety to choose from which is helpful when you have dietary restrictions as I do. If I need to I will stay there again. Just wish it had some closer restaurants.

"Did not meet expectations"

113lucillec, Lowell, Massachusetts 22/05/2017

This hotel was definitely not "Plus" quality. Dirty upholstery in lobby, dirty carpeting in hallways, leaky bathtub faucets, etc. The complimentary breakfast was extremely limited and did not have any fruit options.

"It's fine"

DallasFA, Dallas, TX 21/05/2017

I have stayed in this hotel many times over the last 20 years. It used to be a Hampton Inn. We stay here because it's close to our relatives house and is clean, usually inexpensive and convenient. That's about it. The room was fine, comfortable beds. Bathroom- needs an upgrade - saw some mold, cracking ceiling. AC is good. Wifi is good. Breakfast average. This is a good,safe place to stay one or two nights if you have business in the local area. Management should do a better job examining every room critically to look at the deficiencies. I was ok with it, but many people would go elsewhere. Hope someone in management looks at this review.

"Room Dirty"

vang75000, San Antonio, Texas 19/05/2017

The bedsheets were not clean (found black flakes of unknown substance between sheets and found hair in bed),desk and bathroom were not wiped down, bathroom had hair and a hair pin was left on sink. Went and purchased wipes to clean everything myself. Bedsheets that were taken off beds by the hotel staff when they brought clean ones were left by room door in hallway all night. Asked for extra towels in morning told "all towels in the dryer right now." Air conditioner had trouble cooling in the morning. Toilet seat was not attached. Would not recommended unless prepared to clean room yourself, bring your own extra towels and tools to do minor maintenance, and don't mind being in a warm room in the humidity of South Texas.

"Great stay"

C7238HWcindyt, United States 17/05/2017

Wonderful staff who made our stay smooth. When we checked in the lady gave us tips on restaurants nearby. Nice continental breakfast with comfortable rooms. In a good location with plenty to do nearby. Would stay again!

"Graduation Fun !"

772kristinag, Del Rio, United States 15/05/2017

We enjoyed our stay at Best Western Hotel & Resorts. All amenities the pool, breakfast and the extra blanket we asked for were great. I have worked in the hospitality field for over 25 years and would have like the check in clerk to have been more welcoming and not on a personal phone call while she checked me in.

"Very nice. Close to Medical Center"

220joycer, Carlsbad, California 14/05/2017

Highly recommend to anyone in need of a good clean Motel close to the Medical Center. Clean friendly environment. Good variety of breakfast. Staff provided us list of area restaurants that deliver. Overall a good experience

"Housekeeping needs to step up their game"

MorganBarton, Valencia, California 13/05/2017

I'm here for three nights. Already unimpressed. This room is not clean. There is hair everywhere and it's all different colors so definitely not just the housekeeper's.... And pretty sure it's not just from people's heads. And dusty as heck. I found a clipped fingernail under my nightstand. Not sure when the last time this room was vacuumed. I work at a hotel and I would say that I have decently high standards when it comes to cleanliness. I'll admit that, but the level of dust and debris is gross. The hair I found in my bed is making me uncomfortable. There are also condensation rings and stains on almost every surface. Which is kind of gross. Your housekeepers should be wiping surfaces down with some sort of cleaning agent every time they do a full service. The property is very nice. The agent at the desk was very sweet and helpful. But I would highly recommend speaking with your housekeeping staff and training them on a full service cleaning.

"Not that good"

Minda W, Brenham, Texas 08/05/2017

Stayed for 2 nights. The front desk girls were very friendly. But the room needed a GOOD cleaning, floor not vacuumed and stained carpeting everywhere, mold in the shower, bathroom floor dirty, rust stains on the sheets. Won't stay here again no matter what the price is.

"Bus Tour Stop for 4 days"

Apopka1564, Tell City, Indiana 30/04/2017

This hotel can accommodate large bus crowds. There were 2 buses loads of people staying here the same time I was here. Our rooms was large--we had 3 to our room; we were on the end of the third floor away from the elevator so it was quiet; this hotel recently just underwent a remodeling job; the chair in the room was comfortable; the TV was great; the WiFi was shared with the medical center and it was fast, reliable and always working; the bathroom was big; it did not have any marks in the tub for safety so if you have a tendency to fall, bring your own safety bath mat; the shower head was nice, but the knob to turn on the shower was really hard to use in our bathroom; there were never enough towels in the bathroom, but they always brought more when the front desk was called; the beds were comfortable; the pillows great; the air conditioner worked great in Room 300; the only complaint was the breakfast. You have to get down there early if you want your choice of food. With bus loads of people trying to eat at the same time, there is not enough seating to accommodate all the people. We took the food back to our room. There is always coffee available in the lobby. The staff is so very nice and helpful; a USA paper is given out to you each morning. I would stay here again if in the area.

"Decent-Enough Stay For The Value"

The_Case, Lewisville, Texas 26/04/2017

This northwest side hotel is not far from anything. Good location, and downtown is only ten minutes away. Within a seven-mile radius, there are over 300 restaurants. My room had a nice bed, good toilet, good refrigerator, and a flexible shower setting. Problem was, there wasn't much walking space, as the dolly I used for loading and unloading barely fit through. The air-conditioning unit does not have an option to keep the air on all the time; it just stays in auto mode if I wanted it on. The remote control on the TV was missing from view upon my arrival, and I had to have my check-in lady get it for me. Speaking of checking in, it took about 10 minutes of waiting. One of her creepy-looking associates tried to assist while I waited for the check-in attendant to get out of the restroom. Nevertheless, the staff was very good and courteous throughout. And the ceilings were too short in the halls and at the entrances (at least, on the first floor, where my room was), so if you are over six and a half feet tall, I would not recommend this hotel for you. Overall, good visit, but could have been a little better.

"Great hotel!"

happycamper20032015, Lacey, Washington 21/04/2017

We only stay at Best Western hotels and they never disappoint. This one is especially nice because it's near many medical facilities and they are very helpful and caring when you stay because of medical issues. My husband was at the VA Hospital and I was very stressed. They were so nice and helpful to me. My only complaint is that the room is on the small side and movement around the room was difficult for two people. Great location, great hotel, and wonderful staff. Really good breakfast, too. Awesome bed!

"So disappointed.....I'm in tears"

bktip, San Luis Potosi 19/04/2017

Traveling with our family we decided to spend a couple days in San Antonio to see the sights.....after more than a week on the road I was really looking forward to our hotel stay, and after reading pretty good reviews I thought it would be a relaxing stay. As soon as I entered the room I was is TINY and the layout is ridiculous! There is a mini fridge INSIDE a closet at the foot of the bed. If you open the closet to get into the fridge there is literally no room to stand so you have to maneuver sideways just to have access. The walkway between the bed and the TV cabinet is no more than 2 ft.... I am literally in tears because my hopes of a nice relaxing time are shattered. I feel like I'm in a trailer home....

"Best Western PLUS... worth a look business travelers!"

G6590TYhenryc, Austin, United States 18/04/2017

I travel 26 weeks a year, and have just recently discovered BW PLUS brand. This is NOT your BW of the 70's-90's... The PLUS brand is a complete re-tool. Free lobby Coffee, (local) breakfast every am, and SOME locations have free beer/wine happy hour daily 5-7pm. Rooms are very modern, clean, simple, with a desk, lots of power plugs, free internet etc so a respectable business travelers hotel. The King Suite is like an apartment, full kitchen with 4 stool breakfast bar, dishes included. The normal King Rooms are a little tight on luggage storage if you don't hang stuff in the closet, but i prefer a large bed to open space. These rooms have coffee maker and small fridge, some have sm microwaves. This property...Best Western Plus Medical Center South, San Antonio TX; Great highway access, once you figure out the side streets...this is a surprisingly quiet property because it is set back away from 410 a block or two. Close to decent food, and big box shopping centers. Side street is quiet, parking is safe, and overall a great business value for this former Marriott Courtyard reguar


Iris L, Brownsville, Texas 12/04/2017

When we arrived at 3:45 the rooms were not ready. Then they gave us the room and the shower was leaking water, and the maids were on the floor still trying to get the rooms ready so we let them know, she told us oh yeah we know that is how its been. So we were like ok, its just wasting water she said it was fine. So we take my daughter to go swimming and OMG it was freezing, my body was actually went numb. So after the pool we went to the room we left to go shopping and we came back and the we went to bed at 4 am we called because the air was not working we called and they were we are totally booked so just move the temp, they did not even try to fix the problem. So we stayed up for a while and at 7 I called to see if we could get a late check out so my husband could sleep, and they did allowed us till 12pm, the air had gotten a lil better. So my husband could sleep we went down to eat the breakfast which was good no complaints and the staff was very helpful and nice. It was not a good experience to say the least.

"Great hotel to stay at for work or fun"

485jeaninep, Portland, United States 11/04/2017

I stayed at this hotel for 3 days and 2 nights. The staff was great and the rooms were very clean and well kept. The breakfast was great. Would highly recommend this hotel to anyone for work or fun. The location was great. Right next to the highway but quiet. Super easy to get to downtown.

"Pleasant and relaxing stay..."

clara c, Fullerton, California 10/04/2017

Visited the city with children to visit the nearby family attractions. Stay was great, pool area is clean with spacious seating and tables. Children had a blast in the pool. The kids truly enjoyed breakfast, one of the staff members assisted them with making waffles, which they devoured in seconds. Full breakfast with great coffee. Our stay in the hotel was pleasant, quite and relaxing. Downside is the lack of vending machines in each floor (water bottles), vending items are available at the front desk in the first floor only.

"Mediacal appointment"

D9005XYcharlesm, Bandera, United States 05/04/2017

Excellent bussiness for quick access to san antonio medical facilitys with many places to eat nearby,fairly easy access and location for south medical center appointments and shopping nearby,did not use breakfast offer as needed to be at hospital by 8 AM


kkkkkkken, itasca tx 20/03/2017

Good food good value good location good people good comfortable beds and rooms breakfast was good people who work there were great . San Antonio is great. Color was great television was big and great to watch

"There are a lot of better BW in area...choose a different one"

_Jesus_Lvs_You_, Gonzales, Texas, USA 27/11/2016

Dirty bathmat in room, had grassy feet prints... no wash cloths - terrible realizing this when already in shower. Shampoo was already almost all used by previous guest... One bed missing a blanket. Terrible internet ...dropped every few minutes ..sometimes every few seconds. Literally minutes to load one page. Worst of all... rude staff: Without anyone asking..I walk into the breakfast line and the attendant comes out announcing, like she was in a bad mood, " Unless y'all want to eat the food raw, then y'all need to wait." I told her that what she said was rude. Everyone myself and other guest from hotel...patiently had walked into the line with out saying a word. She repeated..well it's true...if people can't wait then they can eat the food raw. Such a shame...the hotel is nice..but you know what they say about one bad apple. Well, in this case...maybe a few bad apples..since some didn't care to properly clean and prepare a clean room with towels for the next guest.

"Great hotel."

V2969SLchrisp, Chattaroy 19/11/2016

Close to freeway but still quiet. Close to airport and downtown. Comfortable room. Good breakfast but not enough tables in lobby on busy mornings. In room internet was very slow. Staff was friendly and helpful.

"Pleasant surprise!"

Gloria M, Waco, United States 03/10/2016

The exterior of the hotel looks a little worn and dated. We were pleasantly surprised at the more modern interior. The hotel was clean and comfortable. The room was nicely furnished and beds were very comfortable. The breakfast area was rather crowded and the staff was quite busy keeping a supply of items to choose from.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Thank you for your review! We appreciate your feedback.


Luis L, Laredo, United States 19/09/2016

Had a very stress day traveling to San Antonio for a wedding and were running kind of late. Once we reached the hotel the clerk was very courteous helpful and expedited the check in. The staff also provide us with some items we had forgotten, they were able to get us some of the items.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We're so glad we were able to help take a little stress away from your day! Thank you for taking the time to write a review. Hope to have you back soon.

"Recently remodeled, fantastic staff"

User 17/09/2016

This hotel offers great service with great staff - from the housekeepers to the front desk to the management. They were helpful and friendly. The rooms are nice and have recently been redone. I travel about 90% of the time on business and this hotel has been one of the best for their service and attentiveness.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Ms. Carey, We loved having you! Come back and see us anytime.

"Nice Hotel"

User 12/09/2016

This was a VERY nice hotel. I was a little hesitant knowing it had formerly been a Hampton Inn, but those fears were quickly laid to rest. This hotel appeared to have been remodeled from top to bottom, and very tastefully at that. Everything was spotless, and the interior gave off the impression of this hotel being brand new. I would highly recommend anyone staying in the San Antonio area to give this place a try.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We're so pleased to know we earned your good review. Thanks for taking the time to let us know you enjoyed your stay!

"Good hotel, won't be staying again."

User 06/09/2016

Our first time at a Best Western Plus, and while the stay wasn't bad, it will probably be the last time we stay at least this particular one. The bed sheets had stains on them, the bathroom caulking looked like it had been redone by Ray Charles. Also, the room was way too small and cramped for 2 queen beds. And the worst of it all? Their breakfast area was way too small for the amount of guests that the hotel accommodates. I have never had to wait over 20 minutes on a line just to get breakfast at a hotel and then we had to eat in our rooms because there was nowhere to sit. That alone is why we will never stay there again.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Hi Porfirio, We apologize that your stay was not to your liking. We do strive to provide the best experience for our guests and hope that you will reconsider staying with us again in the future at a discounted rate. Please give the hotel a call directly and mention your tripadvisor review and we will take care of you. Thanks for taking the time to let us know how we can do better.

"Crazy people on my floor"

User 04/09/2016

There are crazy people living on my floor. They knock on doors and keep noisy till early morning. They do that the whole time I stayed there. I really didn't expect this in a 3-star hotel. I suggest avoid this hotel or live on the first floor. The breakfast is good though.

"Nice place, perfect bed"

Ella T, Houston, Texas 03/09/2016

Used my Best Western points for this stay. Very easy to use them and there did not seem to be any restrictions on when I used them. Nice sized room with couch and chair. Hotel was quiet, even though near a freeway. The bed was so comfortable I went back to sleep so I did not have to leave it. Location is within a few minutes of excellent shopping.

"Great Night Sleep"

RichB27, Weatherford, Texas 26/08/2016

Great Property with many updates. I enjoyed going to Sea World and returning from this property because I knew I was going to get a good nights sleep. Nice outdoor pool! The only thing that could have been better is the breakfast area needs to be bigger. Great stay over all!

"Great hotel, very friendly staff"

BTovar1, McKinney, Texas 13/08/2016

Everyone decided to go to Sea World the same weekend as us and I had waited last minute to book our hotel. So everything was gone! I somehow managed to find this hotel for a really good price. I was pleasantly surprised. The room had recently been upgraded with everything new. The room was a little small but it was fine. The staff was super friendly and helpful. They also have an excellent breakfast included. My family loved it. Wish they would install extra waffle makers though to avoid having lines. Other than that we had a great stay!!

"Air Force graduation"

whitneybruner55, Idabel, Oklahoma 05/08/2016

We booked this hotel without knowing anything about it or the area. I have to say it was well worth the stay. We usually stay in more expensive hotels thinking that cheap ones are nasty but this hotel was just as nice as the more expensive Hampton inn or la Quinta inn and suites! The bed was actually more comfortable than other hotels. The room was clean, smelled nice, and everything worked and was clean! The location was great and not in a rough spot of town. I would definitely stay here again!

"Great affordable Hotel"

User 04/08/2016

The staff members were kind and the rates were fair. Breakfast was free and parking was free. The room was clean and modern although the bed was not very comfortable and the pillows were firm but that is a matter or preference. The hotel is located close to the interstate for easy access.

"Very nice Hotel"

User 02/08/2016

My family and I really enjoyed the room, the staff was very very nice from the time we got there till the time we left. The room was clean and the breakfast was decent. I would recommended this hotel to any one visiting San Antonio

"Pleasant Stay"

lagerbeer, Kitchener Ontario 01/08/2016

Stayed for 3 nights while seeing / visiting family. Rooms very spacious and well appointed. Fridge / micro but no safe ( used front desk safe ). Couch and wardrobe closet. Outdoor pool well maintained. Convenient to freeways and access to downtown. Would stay again if in the area.

"Mixed Impression "

WildflowerMama, Fort Worth, Texas 30/07/2016

The rooms are small and much too narrow. The wardrobe blocked the light from the window. I had to sit on the bed to open the drawers. Two people can't pass at the same time. The beds were quite nice and the bathroom was well designed with generous open shelves below the sink. Breakfast was crowded. The food serving area has only one way in and out and gridlock occurs. Eating tables were not cleaned off between each dining group. Food was adequate.

"Awesome & Wonderful!"

Jennifer S, Pennsylvania, United States 29/07/2016

From the first greeting on the phone to the last moments of checkout...we experienced awesome employees and wonderful luxuries. The pool area is 2nd to none...large pool for a hotel. The rooms were clean and very nicely decorated. Absolutely, hands-down, the best pillow-top mattress I have ever used in a hotel. The staff members were very friendly and professional. They were there to help with all our needs, from finding things to do with the kids to making sure the coffee was fresh (thank you Ms. Rosa!)

"Pleasantly pleased"

User 23/07/2016

Originally I though this was going to be a roach motel, because of the pictures I had seen on other websites, but I got a surprise. This was one of the best experiences and nicest hotels I have been too. I wish I had taken pictures, but I hope my word will help. I stayed in a king size bed, which was extremely comfortable. The room was a bit small, but it worked out for me. The bathroom was very nice. However, there was a stain on one of my towels. Everything else was very clean and precise. The front desk was extremely kind and helpful. Overall it was a very good experience and my next trip down to San Antonio I will be staying at this hotel.

"Nice hotel but short on necessary amenities"

Joe B, Lago Vista, United States 23/07/2016

The hotel itself is nice and has been updated. However, the room I stayed in had not outlets around the work desk where you need it the most. The other ones were utilized so you had very limited useful outlets. Coffee maker did not work and the faucet in the shower was not able to be completely turned and had a steady stream of water flowing.

"Nice for the price "

Kirk C, Joliet, Illinois 20/07/2016

This hotel was pretty decent. It was clean, updated and convenient. It is close to everything you'd need. 20 mins away from sea world. 20 mins away from the Alamo. Free full breakfast in the morning. It gets crowded so be sure to go down early. The double queen we were in was a little small but other than that I can't complain. The staff was very accommodating when we needed something. I'd go back.

"5 fallen police officers during stay"

L. P, Fairhope 12/07/2016

Overlooked : Small rooms. Taking turns putting clothes into tiny tiny closet as it literally is at the foot of a bed. Overlooked: poor Housekeeping (we never ever ate inside hotel even free breakfast,).... especially hallways littered and stained carpets, but doubtful rooms were cleaned very well daily either. But passable. Overlooked: outside pool closed for cleaning the day of our arrival. Dealt with as one of those things: faucet in bathroom tub running (not drip) keeping floor wet close to tub with a part supposedly ordered but never fixed for entire 5 day stay (thinking it would be fixed at some point) or we would have taken another room. But will NOT overlook young male attending desk. My question to him was why the American flag wasn't lowered to half staff on this property, as was the case ALL over this Texas city. Huge huge flags lowered and this hotel's tiny one remained high the entire time. Five fallen police officers and others injured in Dallas at the beginning of our stay and all he does is shrug and turns his back to me? This was the straw for me. Paid higher than other accommodations in the area to this type of experience resulted in leaving a day earlier than planned from Lackland AFB graduation and unfortunately will never stay at another best western that possibly DO take care of these small details.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Medical Appoi"

CRBentley49, New Braunfels, Texas 01/07/2016

Hotel is adequate for the needs of most travelers to the medical center. However, room and common areas need deep cleaning. This appears to be a older facility (new BW under construction next door) and occupancy appears high preventing the heavier cleaning. Parking is severely limited due to construction creating difficulty for those who do not know Houston proper.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Mr. Bently, I don't believe your review was meant for the Best Western Plus in San Antonio Medical Center. Please review. Thank you

"Poor housekeeping"

User 30/06/2016

The bathroom had mold on the wall and ceiling, toilet set was very loose and so was the support bar in the bathtub. Saturday morning around 8:30, the breakfast was very trashy with food all over the place. Plus, the room that we were staying in was close to their laundry room and you could always hear the laundry machines running. It was not a pleasant stay at all…

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We appreciate you taking the time to submit a review letting us know how we can do better next time. I apologize sincerely for your inconveniences and hope that your next stay with us exceeds your expectations as we will be working to improve until you come back and see us again. Thank you

"Beautiful Hotel, tight room"

Dondi31, Atlanta, Georgia 25/06/2016

This was our first stay in a long time at a Best Western as we stopped using this hotel chain due to lower quality. This hotel changed our mind. It was very clean with a friendly staff. It was updated and modern. The breakfast was very good and the location was convent. Our only complaint was that the furniture and placement of it was a bit large and awkward for the room, making walking between the bed and dressers a bit tighter than we liked. If this is our only complaint, which it is, it is rather petty. But, if you have a wheelchair, stroller, or large luggage, this could be an issue for you, hence why I bring it up. The beds were very soft and the room was very clean. I would not hesitate recommending this brand and staying at other Best Western hotels.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We are so pleased to hear you enjoyed your stay! Come back and see us anytime.

"Best Hotel for its rates"

User 20/06/2016

I continue to come back to this hotel most of the time because the rates match the quality. Sometimes the rates are way too much which makes me look elsewhere but the staff & quality of the hotel are phenomenal. Clean, new, & pleasant hotel.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
You're welcome here anytime! Thanks for your sweet words, Ms. Angela.

"Good stay"

User 15/06/2016

We stayed for 3 nights in June. Very friendly and helpful staff. Good location, just off 410 freeway, easy access to both Seaworld and Riverwalk. If you are going to both places during your stay in San Antonio, this location is great. Comfortable bed. Clean room. Breakfast is simple and adequate. It could get busy and full during peak breakfast hour. You may want to go a little early. One thing I found was the A/C unit was not getting the moisture out of the room and circulating the air enough. The room remained damp with a hint of smell.

"Best Western Stay was Great!"

Paula S, Dallas, United States 15/06/2016

Comfortable beds, good breakfast, room looked modern and nice. I would recommend this hotel to anyone. The hotel was mostly quiet outdoors and in. We weren't bothered by anyone. Good options for breakfast- waffles, eggs, sausage, oatmeal, bread/bagels/muffins, cereal and juice. Overall, was very satisfied with the experience.

"Recently remodeled"

User 13/06/2016

The rooms are great, nicely decorated. Bathroom was small shower/tub was not new but good enough. I would rather pay around 75 dollars a night instead of 100 and up. Hot breakfast is included but the serving area is small and they had a packed house the time we visited. Almost better to pick up breakfast somewhere else. Overall it was a pleasant stay.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We're glad you enjoyed your time here! Thank for your review.

"Nice Room with Full Breakfast"

Gillum S, Mission 11/06/2016

The hardest thing was finding the location. Apparently this is a newly acquired property so the instruction were not very good. Once I asked the right questions from the lady at the hotel it was easy to find. The room was very nice and clean. The breakfast was good and had eggs and other things besides Continental Breakfast Item. I was happy with my stay and the staff was very helpful.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Thank you for taking time to write a review. We are so happy to hear you enjoyed your stay. Come back and see us anytime!

"Not bad for the price!"

danielgkendall, Fort Worth, Texas 09/06/2016

We stayed here from June 5 to the 9th, and it's not too bad for the price $$. There are some issues. The hallway carpets are stained. Black mold in tub. Only cleaned the room once during a 4 day stay, and are stingy with the soap. They did not restock some items at the free breakfast. The bananas were the same over ripe ones all 4 days. They did not restock the cinnamon raisin bagels. They did not restock the soy milk. If this place is going to be a 3 star hotel then they must be a notch above the others, and not restocking does not cut it! There is no hot tub either. The hot water is not hot enough if you like to take a bath, but okay for taking a shower only. For the price $$ it's okay.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Thank you for letting us know how we can improve our hotel. Without your feedback, we aren't aware of how we can be better. We will definitely take action on the items you've mentioned and we hope that the next time you come and see us, we'll be better! Thanks again

"Week Long Stay"

Jason C, HOUSTON, United States 08/06/2016

Everything was great and the staff was friendly and helpful. Overall the hotel was kept up. The only problem we had is the maid didn't change our sheets as they were supposed to. We stayed for a week for business.

"Boutique to the Max! Enjoyed the Stay!"

User 02/06/2016

The exterior and ratings bely what is a really terrific hotel with easy access to the highway system. I stayed at this location more than once while relocating to San Antonio. From I entered the lobby I began to relax. It has been designed in the boutique style, with European style elements. My room overlooked the pool, and from the moment I opened the door I was pleased. The king size bed was a true king. The bed had a fabulous roll pillow that was great for sitting up on for back support. All amenities in the room worked well (fridge, microwave, and the 40+ inch HD TV!) The staff at the hotel were very engaging and accomodating. I voted Ms. Elizabeth "best breakfast" in the chain, and one of the best in the industry. Waffles, and a full breakfast were available every day. Stella, Marissa and the rest of the front desk management team were also accommodating, and worked with me when my favorite room was booked to place me on the same floor nearby. Housekeeping and Maintenance Team members were also terrific (kudos to Angel). The room was fully cleaned with fresh towels, soap, lotion,etc every single day. The parking at the location is at a premium out front, but there is also side parking. In closing, I want their decorator's phone number :)

"Not a Good Hotel"

Monica H, United States 23/05/2016

I was placed in the corner room on the 5th floor on my first night. The AC unit was very noisy. I realized the next day that I had no internet access. I was told that out of the 17 access points my room was the farthest away.... REALLY why would any of your rooms not have access to the internet!! I was moved to another room ... it had a broken lamp, a toilet that ran constantly and the noise from the hallway kept me up all night. I noticed that there were pieces of candi on the floor in the restroom and in the corner by the lamp and chair. My old room was not cleaned either. My candi wrapper stayed on the floor for 2 days.

"Comfortable for the price"

tmcb53, Wichita Falls, Texas 21/05/2016

Although the exterior of the hotel seems in need of a facelift, our room was updated. I noted reviews that stated this property was recently remodeled and it was evident. The room was stylish but small; we had a room with two queens and it felt crowded. The beds comfortable and the bathroom was clean and fresh. However, the air conditioner was pretty noisy each time it kicked on; unfortunately it made more noise than what one could qualify as "white noise." Overall, it met our needs and I would stay again.

"Hotel nicer than expected and employees stand pit"

User 14/05/2016

I was surprised to stay at a Best Western Plus because this brand hadn't been my favorite in the past. This hotel is newly remodeled and rooms look sharp. Bed was comfortable and room was clean. I'll mention Chris at the front desk as he was very professional and caring as I couldn't sleep one night so I worked in the dining area in the lobby for hours. Chris made my time enjoyable, offering me the TV remote, water and adjusting the room temperature to ensure I wasn't cold. I wish all front desk people were like Chris.

"Had a small issue, but overall would definitely stay again"

Laurel H, san antonio 10/05/2016

I stayed here on a trip to visit my husband at Lackland AFB. It was clean and the bed was extremely comfortable. The bathroom was a little bit more clean than the average hotel room, which was nice. My only issue was housekeeping. They claimed they were coming to clean my room a few times and didn't show up until after the agreed time. It was a little irritating because I only had a few days with my husband and wanted as much time as possible with him, but other than that it was great. Good internet. Fairly quiet. 15 mins. to the base tops. I recommend staying here!

"Dirty hotel, Internet did not work!"

Owen M, Opelousas, Louisiana 09/05/2016

Amazing how you pay for things and these people scheme you out of them. I depend on the hotel and it's internet connection (that I'm paying for) to be operational and functional for business. Here, it does not, they have wi-fi but to load a browser takes around 10 minutes, which is awful. The hallways and elevators are an absolute mess, I could only stay one night and cancelled my reservation. Best Western is one of the most dis honest hotel brands I'm finding out.

"Room Nightmares"

Judith W, KANSAS CITY, United States 06/05/2016

My party reserved three rooms for our stay in San Antonio. Two of the rooms were acceptable, but the third was not. Unfortunately that room was for a guest who has health issues. The two guests in those rooms were assigned to three rooms the first night. Problems ranged from dirty towels (possibly from the previous guests) in the mini refrigerator, sheets on one bed being dirty, and the bathroom not being clean (the tub and stool were dirty). The guest cleaned these items themselves with products borrowed from the hotel. Additionally a wallet containing money belonging to a guest from two weeks before was found in the room. Also the Do Not Disturb sign was not left on the door when the guests left in the morning; it was there when they returned in the evening and the room had not been serviced. The night front desk clerk manager was extremely apologetic and did everything she could to remedy the situation. The manager made a partial refund to my credit card, but after learning everything that had occurred, that was not enough. We drove 14 hours to the Best Western and then these guests spent another 4-5 hours changing rooms, cleaning, and finally getting settled early in the morning. I certainly hope this is not a common occurrence and is not indicative of the level of cleanliness Best Western allows to occur.

"Excellent service and location"

Jay L, Houston, United States 04/05/2016

I stayed on this property for first time and the hotel was great. The service was outstanding and the location was convenient to everything in San Antonio. It was 20 minutes or less depending on traffic to downtown, Lackland AFB or anywhere you needed to go. The beds were comfortable and breakfast was big. They have a fitness center and business center as well. However, did not have opportunity to use them to give a review on it. The cleaning staff and cooking staff was also very busy and did good job.

"Clean comfortable motel"

Bob H, Denver, Colorado, United States 01/05/2016

We chose this motel because it has great rates and easy access to both the family member we were visiting and the airport. It is right off I-401. Actually getting to the motel was tricky because of road construction: trust your GPS and you will have no trouble! The staff is friendly and very helpful. The rooms are small but exceptionally clean and our first criteria: the beds are very comfortable! The included buffet breakfast is better than average – the 3 -minute do-it-yourself waffle is shaped like the state of Texas! We would definitely stay here again!

"good value"

Steve M, San Antonio, United States 20/04/2016

Good overall value.... The breakfast was very good, and would work very well for families with small kids... I was there for business, and for that it worked very well. Early breakfast was important. Helped me make morning meetings on time.

"Very satisfied"

User 20/04/2016

I was very satisfied with my stay. The price was appropriate for the room size. Breakfast was good but not too much of a selection, still better than nothing in a hotel of this price. I have stayed in San Antonio many times but this hotel exceeding my expectations and will be staying here from now on if the prices stay the same.

"TX stay okay"

Valerie F, Phoenix, United States 19/04/2016

Room was a little small and "tight" for a family of 4. However it served our purpose well as we hardly were in the room. All things in room met our needs. Beds were comfortable, place was clean and nicely decorated. Liked having the mine fridge and microwave.


Rudy R, Mercedes, United States 12/04/2016

i was very satisfied, i stayed at another hotel in san antonio, texas in this trip and that hotel was a mess and stinked very bad. this hotel BEST WESTERN was excellent, will stay ther every time i go over to San Antonio , for pleasure or business. anytime

"Typical mid level hotel"

NoHinderance, Albuquerque, New Mexico 01/04/2016

Typical mid-level hotel. Flatscreen TV, microwave, continental breakfast, etc. Rooms were clean but cramped. It feels like it was an older hotel with double beds which they upgraded to dual queens. Perfectly fine for sleeping, probably not the best if you want kiddos to have room to play in. No issues with cleanliness or rowdy neighbors. Would stay here again

"Recommended accommodations in San Antonio, TX"

Earl R, Mission, TX, United States 24/03/2016

We visit San Antonio regularly for medical purposes and need an overnight. This Best Western is sensitive to ground floor accommodations and loyalty to regular customer requests for future reservations and costs. I speak for my wife and myself.

"Not a good start but great hotel"

Yolanda G, Weslaco, United States 21/03/2016

When I walked in the hotel there was no one in the front desk. I waited a little more than 5 minutes then I ran the bell, the staff member that came out was very rude, she made me feel very unwelcome to the hotel. I knew I was most likely not checking in early but she made it very clear that there was absolutely no rooms available not even a minute before 3. I came back later and it was a different staff member that ended up checking me in. The hotel was in a good location also very nice and clean. The room was a great size with a good view to the pool. The fitness center was open 24/7 which was very wonderful. The staff member that checked me out helped clear up some problems with my bill and was very nice about it.

"Pretty Average Hotel"

User 19/03/2016

We stayed here for three nights. Our room had a nice King bed, a couch, armoire, desk, dresser, and flat screen tv. The bed was very comfortable. The bathroom door did not have a latch. Also, the A/C unit was broken causing the room to be humid majority of our stay. The hotel recently went under a renovation, making it appealing to the eye. Complimentary breakfast was also nice.

"Great hotel"

User 19/03/2016

I came down from SC with my family for my brother's Air Force graduation. This hotel was in only 10 mins away from the base. The hotel is upgraded to the modern style of hotels. Everything looks new. Breakfast was great all three mornings no complaints. The color and decor is upscale. The only problem with my stay was when I checked in the bathroom tub looked as if it was not cleaned. There was hair in the tub and on the walls of the tub which was slightly gross. I cleaned it myself I didn't have time to complain plus housekeeping was already gone for the night. I would recommend this hotel and will actually stay again if I came back to visit San Antonio.

"You can't go wrong with this hotel"

Michael M, Berrien Springs, Michigan 18/03/2016

There isn't really anything we didn't like. Everything from check in to checkout was satisfactory. The rooms are amazing, very clean and trendy. It almost felt like it was a brand new hotel. The breakfast was as we expected, filling and we'll presented. If you are in this area this should be your top choice.

"The worst rooms and personnel"

chrisalgal, New York City, New York 16/03/2016

The A/C was not working and only made a terrible high pitched sound. The outside pool has a flag pole that keeps making a crazy bell sound. The toilet is broken and keeps running water down. The woman at the front desk was not empathic, she rudely wrote my complains in a piece of paper, and told me to "come back in an hour" because she was in a conference call! There's no one else to complain with.

"Newly Remodel and the best in San Antonio"

wildbillwww, Dallas, Texas 05/03/2016

This is the best Motel/Hotel for the money in San Antonio ! Recently changed from Baymont to Best Western AND another remodel. New furniture, new beds, new carpet, new paint. It's great ! The breakfast has been upgraded. Scrambled eggs, sausage, bacon, waffles, orange juice, bananas, toast, muffins, etc. Ask for the manager, Stella. She will take care of every need ! ??

"No hot water and did not repair"

Stacey S, Springfield, United States 24/02/2016

Asked on three occasions and still did not fix problem. Took cold showers everyday. Heater did not work in original room so had already changed rooms once. Comfortable beds but extremely uncomfortable cold shower.

"great value"

susyOttawa, Ottawa, Canada 14/02/2016

it had great breakfast and wonderful staff, close to everything, has internet, has pool, has gym, very comfortable bed, variety in breakfast, nice paintings, close to freeway, close to walmart,grocery stores, good for car rentals

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Wow! We are so happy to hear that you enjoyed your stay. Come back and see us!

"Just an "ok" experience"

skk1943, Garfield, AR 10/02/2016

Clean. Wonderful friendly staff. Many pillows to choose from. Various blankets to choose from. >Not so great... Rooms were quite "tight". Not much room between foot of beds and furniture across from them. Bathrooms were nice and well-stocked including shampoo, body lotion, soaps etc. >Not so great... Our housekeeper often replaced used items with only one replacement. There were two of us. >Not so great... We didn't seem to have a vent fan in our bathroom. >Breakfast was frequently disappointing. No fruit our first day. Ran out second day. Refried beans the next day. This was just an "ok" place in my estimation.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
We're glad to hear that our staff was welcoming to you. I will definitely mention your comments to our upper management. We appreciate all of your feedback. It will help us to do better in the future. We hope that you will be back to see us soon. Thank you!

"Excellent job remodeling, need lot of attention to breakfast!"

User 08/02/2016

This hotel has just been remodeled, so the ambiance and environment is excellent. The breakfast, however, left a lot to be desired. Quantity and quality were definitely lacking, as well as cleanliness. The breakfast definitely soured our experience with this BW. Really a surprise because we are loyal customers, rarely staying anywhere else. The evaluations below include the breakfast experience.

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Mr. Steve, We're glad you've enjoyed our renovations. Please give me a call if you have time so we can talk about your breakfast experience. I would like to know what, specifically, we can do better for you next time. Please accept our apologies and know we will work on this for your next stay! Thanks for your feedback

"Nicer than usual for the price"

CindyCD, Greenfield, Indiana 07/02/2016

We enjoyed our two-night stay very much. The free breakfast was a nice spread, the king bed was quite comfortable, everything worked and the staff was friendly. Near restaurants, groceries and easy drive to the hill country. We would stay again!

MarissaFOM, Front Office Manager at BEST WESTERN PLUS Medical Center South, responded to this review
Yay! So glad you'll be back to see us. Make sure to join Best Western Rewards so that we can reward you for your loyalty! Thank you

"Excellent Value"

williamdE7155ZY, Wylie, Texas 04/02/2016

Stayed here for a business trip. Definitely would recommend staying here to any one! Right off the freeway, but where my room was located there was no freeway noise. Updated rooms and decor and bed was extremely comfortable!!

"BMT graduation"

netdee, Mays Landing, New Jersey 02/01/2016

After reading some of the reviews on this site, I was very pleased with this hotel. Everything was clean, the staff was great, no bugs, housekeeping was practically invisible, no noise, and I was there through New Years Eve. Very impressed with the staff and service. Breakfast was a little slow on set up, but in their defense, I was there early. I would definitely stay again. Convenient for airport and Lackland AFB.

"2 nights in San Antonio"

Ray H, Milwaukee 02/01/2016

Nice place nearing completion of renovatrion into Best Western. Clean, new paint, carpeting, etc. Only negative was wireless in room was strong, but too slow to be of any use. Breakfast was being renovated during our stay.


62ashleyj, Temple, Texas 01/01/2016

Was an ok stay. The manager was a bit rude but the staff members were very helpful at the front desk. Breakfast left something to be desired. The host was late and there was no hot food put out other than waffles.

"Amazing stay"

CharieBlakemore, Arlington, Texas 31/12/2015

By far the best hotel I have stayed in this year... will be planning another trip and this is where I will be staying. Staff was amazing and very helpful and the rooms were clean and very neat. Overall the property and management was great couldn't ask for a better experience than what I recieved.

"Great stay"

tinahK9849RV, Norman, Oklahoma 29/12/2015

My son and I were in town for the weekend and found this hotel. It was close to the I-410 with easy on and off. While the room was very clean, they were a bit small but it was fine as it was just two of us. The breakfast was ok. They could have had more options and the lady watching the breakfast flow didn't want to refill the water but it was good. Front desk reception was awesome. Super easy check in and check out! Hotel was quiet and close to restaurants. Great parking lot as there was only one way in and out. Would definitely stay again when in San Antonio.

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