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Vorteilscode

Best Western Hotel Roanoke Inn & Suites, Roanoke

4.5/5  - basé sur 190 notations.
337 Dorman Road, 76262-9129, Roanoke, United States - Karte ansehen

Besuchen Sie das Best Western Roanoke Inn & Suites, wo wir auf jedes Detail achten, damit Sie sich bei uns wie zu Hause fühlen! Texas Motor Speedway®, Baylor Hospital, Deloitte University und Oak Street sind nur wenige Minuten von unserem Hotel in Roanoke, TX, entfernt. Dank seiner reizvollen Lage werden Sie sich im Best Western Roanoke Inn & Suites gleich wie zu Hause fühlen. Die sauberen, komfortablen Zimmer sind ausgestattet mit Satellitenfernsehen, Kaffeemaschine, High-Speed-Internet, Schreibtisch und vielem mehr. Bevor Sie morgens das Hotel verlassen, gibt Ihnen unser kostenloses warmes Frühstück ausreichend Energie für den Tag. Unser Hotel liegt in der Nähe von Keller, TX , nur 1,5 km vom historischen Viertel von Oak Street entfernt. Das Hotel eignet sich hervorragend für einen Besuch der zahlreichen Restaurants, Geschäfte und Festivals in der Nähe. Suchen Sie noch mehr spannende Unterhaltung? Familien besuchen gern den Wasserpark „Hawaiian Falls Water Park®“, Independence Park, die Geschäfte von Southlake, Texas Lil's Dude Ranch und Sundance Square® Shops. Der internationale Flughafen Dallas / Fort Worth ist nur 32 km entfernt. Dies ermöglicht eine bequeme An- und Weiterreise. Besucher von Studierenden und Dozenten schätzen die günstige Nähe dieses Hotels in Roanoke, TX, zur nur 2 km entfernten Deloitte University. Geschäftlich unterwegs? Das Best Western Roanoke Inn & Suites liegt in der Nähe von Unternehmen wie Baylor Hospital, FedEx®, Bell Helicoptors, Pfizer, AT&T®, Landmark, Recaro, Kroger®, Schlumberger und Halliburton, sodass Sie Ihren Aufenthalt optimal auskosten können. Das Hotel ist nur wenige Kilometer von Trophy Club & Keller entfernt und liegt in Reichweite anderer Städte, die weniger Hoteloptionen bieten. Sie können Geschäftliches auch auf dem Grün besprechen, da der Golfklub Trophy Club ganz in der Nähe liegt. Nach einem langen Ausflug oder Arbeitstag können Sie sich im glitzernden Wasser unseres Swimmingpools im Freien entspannen. Dieses Hotel in Roanoke, Texas, bietet die sorgfältige Ausstattung, die Sie von Best Western erwarten – mit Fitnessstudio, 24-Stunden-Rezeption, Business Center, Wäschereiservice für Gäste, kostenlosem Parkplatz und mehr. Buchen Sie ein Zimmer im Best Western Roanoke Inn & Suites und entdecken Sie unser hervorragendes Preis-Leistungs-Verhältnis! Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Roanoke Inn & Suites

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Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 191 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
104
Sehr gut
56
Befriedigend
26
Mangelhaft
4
Ungenügend
1
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
8
Alleinreisende Alleinreisende
11
Familie Familie
72
Geschäftlich Geschäftlich
26
Geschäfts-<br>reisende Geschäfts-
reisende
49
Geschäftsleute Geschäftsleute
31
Geschäftsreisende Geschäftsreisende
37
Paare Paare
37
Reisen mit Freunden Reisen mit Freunden
14
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Good hotel"

5
12/07/2018

The room was Clean room and had a refrigerator, microwave and coffee maker. There was a great breakfast with “real” sausage, eggs and potatoes. It was also reasonably priced. I would definitely stay here again.

"I've stayed at better and paid less.."

3
07/07/2018

If you're gonna stay here, book online, I got a better a deal by booking online (at bw website) at the front desk than the hotel could give me...??? Moving on, the room was so small and overcrowded with furniture that it was hard to move around. The walls in the rooms must be made out of parchment paper because we could hear conversations from the rooms on either side. The beds were super uncomfortable, spent most of the night trying to get comfortable. The bathroom was dirty, the tub was cleaner after showers than when we walked in. Breakfast was a joke, the girl that was supposed to be replenishing items was slow and had to be told when things were empty.. compared to other best western breakfasts, this was pitiful. I understand that they're individually owned, but if you're not going to uphold a standard, then you shouldn't get to keep the best western name.

"relocating"

3
26/05/2018

A little better then average stay, close to where I was looking to relocate. Staff was friendly but did not know the area as well as i would have liked. Breakfast could use more options, and a bigger TV in rooms.

"Excellent stay"

5
30/04/2018

I would choose this hotel again. It was clean, the rooms were very nice. They included great pillows and an extra blank. Breakfast was really good and was keep refinished. The staff was very nice and helpful.

"alongnight"

3
23/04/2018

Tired hard to get into and dissatisfied once I got there food quality was poor once I did wake up to breakfast great facility brand new property hard to get a signal cell phone signal also the roads don't have good signals for the GPS

"Great hotel"

5
13/04/2018

This is the second year I've stayed here while taking part in the local sprint triathlon. The front desk was very welcoming and the check in process was quick. When we explained that we'd like to keep our bikes in our room for security the front desk was very relaxed about it (several other triathletes were doing the same). The rooms are very clean and the property was quiet. It's very easy to get into town and there's easy access on to the local highways. Checkout was easy. My only complaint would be with the air conditioning unit which was very loud so I didn't get a good night's sleep. That aside, I think that overall, this is a great hotel and would definitely recommend it.

"AWESOME "

5
09/04/2018

This hotel is very clean, modern, and quiet. The quality of the room was great. Lots of surfaces for your possessions. Our room had a king bed and a double size pullout sofa. We slept 3 adults comfortably. The property feels very safe. We allowed our 16 year old to walk around freely in the evening. The staff is very courteous and knowledgeable about the area. The pool is small, but well kept. They have a noon check out time so We had lots of time to relax. It is located very close to the Texas Motor Speedway. The biggest benefit of this hotel is the breakfast: waffles, eggs, bacon, sausage, yogurt, fruit, oatmeal, bagels, juice, tea, coffee.... yes. It is a delious selection. The breakfast is open for a nice block of time; 6am-9:30am It saved us the cost of going get breakfast. Con: the cost is high, of course we stayed during nascar race weekend. It cost us over $240 per might after taxes and fees.

"family stay over holiday"

4
28/12/2017

Convenient to family location. Easy to get onto highway. Very clean. Only problem was leak in roll in shower stall. Leaked water onto bathroom floor. Was afraid I might fall. Everything else was as we expected.

"Excellent Atmosphere"

5
23/12/2017

Staff is very professional. Rooms are furnished for business as well as comfort. Very good reception w/ internet.Great location relative to my office in Alliance.I have stayed at many hotels in this area. This is the pinnacle for the price.

"Comfy, clean stay"

5
10/12/2017

Hotel was great. Had issues with not being able to use our rewards (said we'd booked on-line and we called them direct....didn't argue....but disappointed). Cleaning staff did an excellent job and were very friendly. 1 desk guy was indifferent (wondered if he was the owner and didn't think he needed to be polite). The other desk people were great! Appreciated the extra plug-in's and after asking them to check it out the air-conditioning worked great. It didn't loudly click off and on like some do....slept well.

"Exceeded Expectations"

4
29/11/2017

Very reasonable rate. The building is not new but the management has updated the check in area & breakfast room. Nice landscaping. Vending area clean & tidy. The room was clean & well maintained. I always check the carpet in corners of hotel rooms to see if they're free of dust bunnies. Shows that deep cleaning is done on a regular basis if none are found. Bed & pillows were very comfortable. The sofa & easy chair were a little worn but inconsequential to my satisfaction with my stay. A variety of hot & cold breakfast items. Waffle maker awesome. One of the nicest BW's I've stayed at. The only difficulty was figuring out how to run the Direct TV remote. Close to both fast food & nicer, reasonably priced restaurants as well as post office, yoga studio, WalMart, & banks. Will stay again when I need a well kept, basic hotel, in a good location.

"Even better than before."

4
12/11/2017

Since the hotel has switched to a 100% non smoking hotel, the entire hotel has a fresher atmosphere. The rooms are clean. The breakfast is good(still wish they had turkey sausage). Very friendly staff. We stay here a couple of times a year, and have always had a good experience.

"Very Nice Facility"

5
01/11/2017

This Best Western facility is very well appointed. Rooms are nice and roomy. They also have a hot breakfast available with several options to choose from. Avoid the coffee from the machine if you prefer good strong brews. Otherwise everything else was quite well done.

"Relaxing in Dallas"

4
14/09/2017

The hotel was good : quite with smiling employees .I'll be returning at this hotel soon for sure . Location is just few minutes from the airport with shuttle in perfect time . I have a great conversation with front desk person who made me feel very welcome .

BWRoanoke-MGMT, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you so much for the great review. We are happy that you enjoyed your time with us! Please come back and visit again soon.

"Beware of Peep Holes"

3
13/09/2017

The mattress was too hard. The room phone didn't work. But the clincher was the peep hole in the closet looking out toward the bed. The staff, however, was excellent, along with the outdoor amenities. Overall, we just couldn't get passed the peep hole to give a decent review.

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are very appreciative of the compliments toward our staff and outdoor amenities! These are the impressions we aim to leave with all our guests. We have inspected your concern regarding the "peep hole" in your closet. This was an area where, either by a guest or during installation, the adhesive safety backing on the mirrored closet door was scratched off. Taking into consideration the fact that, in order to see out of this "hole", an individual would have to have entry to the room, enter the closet, hide and then exit the room all unnoticed, we have confidently concluded that this is not a peep hole, but merely unfortunate damage to back side of a mirrored closed door. It is our goal to ensure all our guests feel both safe and comfortable while staying at our hotel, and we sincerely apologize if this was not the case during your stay. We appreciate your business and hope to see you again in the near future.

"Poor"

3
04/09/2017

Staff not helpful, didnt seem to care. Breakfast seriously lavking, no milk for cereal, coffee was terrible, no phone service . Disappointed in staff, poor service, didnt seem to like their jobs, and did nothing to make you feel welcome

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Maryann, Thank you for taking the time to review our hotel. I am very sorry to hear that our breakfast failed to meet your standards, but even more importantly I am very disappointed that our staff left such a negative impression with you. As you can see from almost all reviews on Trip Advisor and other social media platforms: not only was yours not the typical experience at Best Western Roanoke, but our staff are one of the most complimented aspects of our property. Your concerns with our employees were also very surprising because not only am I the individual who checked you in, but I was also working the front desk when you checked out, and as the Office Manager of our hotel I work very hard and take pride in ensuring all my guests receive a warm greeting and the best possible service during their time with us. If I failed in any way to provide you with the best possible service I would like to extend my sincerest apologies. While we regret not exceeding your expectations during your recent stay with us, we value your feedback, and I would like to speak with you personally over the phone to better understand where we may improve our service for you and future guests. Thank you again for your loyalty to the Best Western family. We hope to see you again in the near future!

"Our Texas home from home..."

5
28/08/2017

We always stay here when we are visiting family in a town nearby. It's true that there is little competition, but even if there were, we would stay here. So far, on about 7 stays - everything works; housekeeping is impeccable; staff are always very friendly; the beds are large and comfortable; breakfast is easy; the Roanoke restaurants and bars are within walking distance - no DUIs. We have usually stayed in a 3rd floor room but this time we were on the first level. It's much cooler in the summer heat, which we hadn't realized, and we rarely needed the A/C on at night. The hotel is also very convenient for shopping both locally and at the Grapevine malls, and for DFW. And except when the Texas Speedway is running, the prices are very good value indeed.

"Great Hotel"

5
25/08/2017

Everything in this hotel was tops. Bed was comfortable. Ryan was at desk when I checked in. He was extremely helpful, courteous and knowledgeable. Décor was most attractive. Breakfast had a wide variety of items. I thought I left a cup so called back the next day. Man at desk was very polite, had the room checked & called me back. I later found cup in my vehicle. Would definitely stay here again.

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you so much for this amazing review! Ryan and the rest of our staff work very hard to ensure all of our guests feel this way, and it is so rewarding when we see our efforts pay off. We are very grateful for your time with us and it was our pleasure serving you. Our doors are always open, and we hope to see you again in the near future!

"Just ok, on a budget"

3
20/08/2017

This hotel is fairly new or newly remodeled. It wasn't bad but not the caliber of hotel i prefer. Stayed here because the group of co-workers i was traveling with stayed here. The cost conscious one picked the hotel. Hotel near a trailer park and water tower...first things we saw pulling in. Lobby was modern. Rooms were contemporary, felt old. Rooms were clean. Mine had 2 bugs. Faucets dripped in 3 out 4 rooms. 1 room tv was broken. My toilet stopped up in the first use. Noone came til the next day to fix, was told she'd write it down. Hot breakfast. It's a just ok hotel but good if you're on a budget....and we weren't.

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Monic, I am very sorry to hear you had a couple issues while at our hotel and did not enjoy your stay with us. We strive daily to ensure all of our rooms and facilities are in clean, working order; and we pride ourselves in promptly resolving any situation which may arise. If we failed to do this for you in any way I would like to extend our sincerest apologies. We are planning several updates and renovations to our property, and it is our hope you will stay with us again in the future so we may have the opportunity to better serve you. We appreciate your business and the feedback.

"Dirty room"

2
09/08/2017

I was extremely disappointed with this particular BW. The room had a loud ac unit. Which surprised me, I was expecting a thermostat, not wall/window unit. The bathroom had mold. The lighting sconces didn't work.

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are very sorry that your stay with us was less than exceptional. At Best Western Roanoke our staff work very hard to ensure all of our guests are met with outstanding service and clean, working rooms and facilities. It sounds like we really dropped the ball this time, and on behalf of our entire team I would like to extend our sincerest apologies. In regards to the A/C units in our rooms; we realize they are not the newest models there are, and we understand the lack of a wall controlled thermostat can be an inconvenience at times. You also mentioned mold in the bathroom. This is a major concern as making sure our guests are healthy and safe is our highest priority. All of our housekeeping staff receive in-depth education and regular periodic training on the most current, up-to-date methods and requirements for cleaning, disinfecting, sanitization and sterilization. Our housekeepers work tirelessly to make sure every guest walks into a clean environment, but for whatever reason this inexcusably failed to be tended to. We are currently in the planning stage for many exciting updates and renovations to our property, but we also sympathize with the immediate needs of our guests. In response to the information you provided us we have already taken action by implementing an extreme deep cleaning and inspection of all bathrooms, and by contacting a company to install digital wall thermostats for our A/Cs until renovations can be completed and new A/Cs can be installed. While we regret not exceeding your expectations during your time with us, it is this sort of feedback which is important in ensuring the best possible future experiences for you and other guests. We appreciate your business and we hope you will consider staying with us again.

"Personal Attention by Owner"

5
26/07/2017

We were accommodated very comfortably even though we had arrived without a reservation in an emergency situation when the hotel was full. The owner even helped us with our luggage. This is a good place to stay at a reasonable rate.

BWFrontDesk, Manager at Best Western Roanoke Inn & Suites, responded to this review
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 817-490-9595. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amanuel Bokre Owner/ General Manager Best Western Roanoke Inn & Suites

"Roanoke best western"

5
23/07/2017

Clean, great view and courteous staff. Great location away from traffic. Nice pool and outdoor garden area. The air-conditioner worked great and was well needed. Comfortable beds clean and a nice firm mattress.

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for this awesome review! We love it when our hard work pays off for our guests. We are very grateful for your stay with us and we hope you will choose Best Western Roanoke again in the near future. Cheers!

"Good stay!"

4
22/07/2017

Everyone was nice and the breakfastbperson seemed to need some help. It was very busy and the breakfast was running out of items and people had to wait. It would have been nice to see another employee step in to help get her caught up because the front desk was not that busy. I'm not sure if a manager was there but maybe one should have been to help when they get busy. Other then that ever thing was good

BWRoanoke-MGMT, Manager at Best Western Roanoke Inn & Suites, responded to this review
Steve, thank you for taking the time to review our hotel. I am very happy that you had a good stay while you were with us, but I would also like to sincerely apologize for the issues during breakfast. Normally, even on very busy mornings, our breakfast team keeps everything fully stocked - in fact, our breakfast is one of the areas we are most complimented on. I am not exactly sure how this happened, but I am aware that there was an issue with the breakfast items running out. Whatever the reason, it is inexcusable and we have taken extra steps to make sure this does not happen again. We sincerely appreciate you staying with us and we hope to see you again during your next visit.

"Great accomodations"

5
13/07/2017

This was a last minute reservation and everything went through great. We arrived early and front desk staff let us check in and go to our room before the regular check-in time. The room smelled nice, the towels were fluffy and the bed was comfortable. There was a good selection for breakfast and what we had was tasty. The staff we encountered were all polite and helpful. Will definitely stay again.

BWFrontDesk, Manager at Best Western Roanoke Inn & Suites, responded to this review
Lorri, Thank you so much for taking the time to write this great review about our hotel and staff. All of us here at Best Western Roanoke work very diligently to ensure our guests have this experience each and every time they stay with us. We are so grateful for your stay and we hope to see you again soon!

"Great Staff"

5
10/07/2017

My husband and I live nearby and stayed here as a one night getaway from home. We really enjoyed our night. The man at the front desk when we checked in was incredible welcoming and friendly. He made sure we were comfortable and told us not to hesitate to ask if we needed anything. It was quiet and clean. We have stayed here before and will continue staying here off and on when we need a night away!

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for the generous review! We are thrilled to hear that our staff succeeded in ensuring you were welcomed and comfortable - they love making our guests happy! We sincerely appreciate your stay and look forward to seeing you again in the near future!

"Best Western"

3
13/06/2017

Hotel is okay - decent price, but could use some updating and repairs and sprucing up (at least the room I had did) I have stayed there 4 other times (once a year), but this year, I noticed a bit of a difference in the care of the property.

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for taking time to review our property. While we regret not meeting your expectations in regards to the care and presentation of our hotel, we sincerely appreciate the feedback. We are currently in the process of planning many new changes and updates to our property! We hope you will stay with us again on your next visit and see the improvements we have made!

"Good"

4
11/06/2017

The motel location was convenient to family and rehab place. It was easy to find. Location of motel had a variety of restaruants to choose from. Rehab center was less than a mile away. Family was less than 1/3 mile away.

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.

"Extremely friendly hostess"

5
20/04/2017

Very nice newly remodeled hotel, that seemed like it was brand new, but they told me it had been totally remodeled in 2016. They really did an excellent job with it. The friendly staff, excellent amenities, cleanliness and great breakfast make this a great value.

BWFrontDesk, General Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you your students will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amanuel Bokre General Manager Best Western Roanoke Inn & Suites

"Nice and Clean-Yummy Breakfast"

5
18/04/2017

We stayed for 2 different nights while our home was being painted. Ryan at the front desk was super helpful and kind so was Rajeev. The breakfast was yummy both my gjrls loved it and very clean dining space. Wish they had more or larger pillows (we like lpts pillows) and highchair for younger child. Overall great stay and have recommended to family for their next visit

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
We are very pleased that we were able to provide you and your family a place to stay while your house was being painted! Your feedback helps us ensure we are delivering a superior customer experience for future guests. We hope to see you and your family again soon!

"Good Stay"

5
17/04/2017

I brought a bus of 31 colleged students to tour through a local manufacturer and we stayed one night at BW. They did a great job handling a large group and making sure there was enough breakfast for the students as well as the other guest.

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you your students will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Amanuel Bokre Owner/ General Manager Best Western Roanoke Inn & Suites

"Too Many Problems, Not Enough Satisfaction"

2
06/04/2017

First night, AC made a terrible noise, enough to make us turn it off so we could sleep. Then keep hearing road noise, like the window was open, which it was. The window wouldn't seal up and we had to listen to road noise all night, without ac. Asked the next morning, to either fix the two problems, or move us, or we would check out. When we came back the next evening, we were assured that the problems had been fixed. Went upstairs, and they hadn't touched the room, other than to clean. Had front desk person move us, and told him that we deserved some type of refund for the inconvenience we experienced on the first night. Upon checkout, nothing had been done about any compensation to me. Spoke with the owner, and he told me that he would be happy to give me a 15% discount on my first night stay. 15% is the best he could do????? I doubt I will be back.

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Mr. Ryan, I regret hearing that your most recent stay with us was less than pleasurable. At Best Western we strive every day to provide superior customer service, and I am sorry we were not able to do that for you. It is my hope that you will consider staying with us again. In the future please request either Syeda Syyara or myself when making your reservation so we may ensure every aspect of your stay is comfortable and stress free. Should you need anything at all please do not hesitate to reach me directly at (817) 490-9595. Thank you again for being a loyal Best Western Guest. Regards, Ryan Karrenbrock Front Office Manager

"Small rooms!"

3
27/03/2017

I bumped down a level on the rating because the room was so small! With our teenage son along for a three night stay, and trying to get ready for a wedding, it was cramped! Very little counter space in the bathroom was pretty annoying as well. On the up side, the girl behind the desk was super pleasant and helpful, and the hotel was pretty clean and it had a very nice breakfast area. The bed was firm and the pillows only half pillows. There is a trailer park right behind the hotel which was a little concerning.

BWFrontDesk, Front Office Manager at Best Western Roanoke Inn & Suites, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nicecenough"

4
08/03/2017

Hotel is one if the options I gave when in Southlake. Prefer those closer to Trophy Club and more amenities but this hotel nice enough for a quick trip. Average as far as cleanliness and staff, other than Ryan, so so.

BWFrontDesk, front desk at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for your review. Please come see us again next time you are in Roanoke!!

"Average Hotel but less expensive than others"

3
14/02/2017

I've stayed at this hotel many times because of the proximity to Roanoke and cost, however I recently stopped choosing this hotel. The overall experience is average; rooms could use remodeling, the continental breakfast is super plain. The hotel staff seems to take very little pride in the hotel, no extra effort is made. On 2 separate occasions, I was provided lotion as shampoo/conditioner and ended up putting it in my hair while in the shower.

BWFrontDesk, Front Office Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"ITs a ok place to live ... hotel is expensive as per the location"

3
31/01/2017

The place is near and walkable distance ... but Ronoke is a not a happening place Was willing to stay for 3 weeks ... but I have shifted the place soon I would recomvend this hotel for short stay coz it will be boring as the downtown and other happending places are much far.... untill you have your own vehicle. Best this is its close to airport. Rajiv from the hotel staff is lil expressive and caring.

BWFrontDesk, Front Office Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"pleasant suprise"

5
21/11/2016

I booked this hotel for a UNT college visit and we did not want to stay in Denton due to the prices. Took a chance on this hotel and it turned out to be great! Very clean and décor was up to date. Simple room for us but we just needed a place to crash and relax.

"Spent a lot of time there"

4
14/11/2016

Very good ratio price/quality, big rooms, gim, big parking. Very, very far from all attractions, shuttle service to the mall or to the offices works for charge, and only from 8AM to 7 PM. Smells degedrent, poor breakfast But very cheap, if you have a car - very good to stay. Breakfasts could be better.

"nice stay!"

4
08/11/2016

stayed here four nights for nov16 texas speedway nascar. convenient location to speedway; easy access to ft worth/dallas area. quiet; decent breakfast. the covered overhang was really nice the morn we checked out while it was pouring rain ?? our only real complaint, and it's not that big a deal, is housekeeping comes very early in the morn (who knocks on your door to clean at 8am?) so we put out our dnd sign. we then got a placard under our door which told us to contact the front desk if we needed anything. on our way out at 10:45am, i stopped at the front desk and asked if our room could still be cleaned. she said, yes, but it wasn't cleaned that day. not sure what happened... all in all, nice stay ??

"Better"

3
07/11/2016

Everything in working order this visit, and even seemed to be cleaner. Good job everyone, you made this a good 2 or 3 night stay hotel again. Keep up the good work. Small, yet very comfortable property, and very close to a lot of things to do.

"Very Upscale Remodeled"

5
31/10/2016

Surprised by very upscale remodel finishes, which you would expect to find more at a new Hilton. Fridge, microwave but still plastic glasses and paper coffee cups...and one of those annoying individual cup coffee makers! Still, great value and excellent and safe location if Southlake or Roanoke are your destinations. Friendly service.

"Enjoyable Stay"

5
03/10/2016

Motel Staff was very friendly and helpful. Room was very clean and comfortable. We had an excellent view of our vehicle in the parking area. Breakfast was great a variety of items to pick from. We will definitely stay there in the future.

"Quiet Comfortable Room"

3
03/10/2016

Stayed here during a big hot rod car event at Texas Motor Speedway. Easy access and within close proximity to local restaurants. My ground floor room was clean and comfortable and came equipped with a couple of complimentary snacks, nice touch. The breakfast area was a little small so table space was at a premium during morning "rush hour". The complimentary breakfast choices were a little light (scrambled eggs, sausage, potatoes, and waffles +plus the usual cold cereals) but it was ok. There is a 24hr Whataburger right next door so......The staff was friendly and helpful.

"VERY NICE ROOMS"

4
02/10/2016

This was a nice hotel, rooms were great. I think it was over priced considering other Best Westerns that we stayed at. Staff was very helpful and nice. Breakfast room could have been bigger because there were not enough tables for people to sit at. Overall it was a good experience.

"Clean, updated, comfortable"

5
25/09/2016

Nice clean, comfortable hotel. Incredibly easy check-in and check-out process. Could use more tables in breakfast area though. Spacious room, clean bed, clean bathroom, quiet too. Hotel in good area, felt safe. Close to a couple restaurants too.

"Nice place to stay."

5
10/09/2016

We were in town to see our grandchildren. Our visit to the area was mostly with them. We used the hotel to nap and sleep for the night. We visited the train depot in Grapevine. They have model trains running for people to watch. The set up is in a baggage car. An older train was setting on the track next to the baggage car. A group is rebuilding an older train which they plan to use for short trips of the area.

"good"

3
17/08/2016

excellent breakfast, nice swimming pool. I like the room size. nice customer service, of course just during night shift.! Please don't check In or walk In at 4 am, because they'll call you or knock your door at 8am! also the morning shift they not nice enough doing them job. good luck every place need a second chance.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Mr. V, Thank you for the review. I am not sure what you are talking about as we do not call our guest unless there is a problem and we never just knock on our guest doors. I think what happened with the door knocking is that another guest was maybe looking for someone in their party and got the wrong room number. While I am sorry you were disturbed it was not our staff that did so. They don't even start until 9 am. I am the one that checked you out that morning. I am sorry that you felt I was not nice. Jody

"Motocycle Trip"

4
14/08/2016

08-10-2016 we were traveling by motorcycles The temp. was 107 and this was a needed stop. Friendly highly professional clerk However room was higher that quoted on Best Western Web site and room smaller that previous 2 night stays at Best Westerns

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for the review. Glad you were able to come in out of the heat. Yes, we used to be a Microtel so the rooms are somewhat smaller than other BW. Also there are many prices online. Some we can match at the hotel some we cannot. So if you ever see a really good price online than grab it :)

"Nice, clean hotel"

5
09/08/2016

This Best Western is very clean. The rooms are small, but nice for what we needed. The breakfast was excellent. The staff was friendly and helpful. The pool facility was also very nice and clean. We would definitely stay here again.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for your review. I am so happy that you enjoyed your stay, please come see us again soon!!

"Quiet"

4
28/07/2016

We stayed here for three nights. The motel was very quiet at night and the breakfast was very good. The staff was very friendly and informative. Cleaning staff did a wonderful job on our room. I would recommend this for anyone. The next time we return to Roanoke we will definitely put this place in our plans.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
We are happy that you enjoyed your visit! Come see us again soon. Jody

"Nice stay..."

5
27/07/2016

This was an enjoyable stay at this hotel ! The staff was very attentive and outgoing. The complimentary breakfast was fresh, no junky food and the area was clean. My Family has owned BWs for 40 years, this hotel was outstanding, and with the AARP rate the price was perfect. Great neighborhood too!!

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for the great review. We strive to do our best. Jody

"Friendly staff, good breakfast, clean room, not vey accessible"

4
14/07/2016

We stayed here a night over the Fourth of July weekend. The staff was very friendly and helpful and breakfast was great. Maria worked throughout our breakfast to make sure the food was fresh and hot and the tables were clean. The room was clean and comfortable. My only issue is that we booked what was supposed to be a handicap accessible room but it was not accessible for wheelchair users. It was impossible for my husband who is a wheelchair user to get into the bathroom without assistance, to get from one end of the room to the other (because of furniture in the way), control the room temperature, or to even open the door from the inside to get out.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
I am sorry about your room. I have tried to find your reservation but I am not showing a handicap room that was used during the dates of your stay. I am wondering if you had a standard room instead. Again my apologies and hope you come see us again in the future.

"Good experience"

5
21/06/2016

Clean motel, typical motel breakfast offerings, staff was friendly and helpful, parking was convenient to entrance. We stayed on the second floor not far from the elevator and noise was no issue. Would stay there again.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for staying with us!! Jody

"All Good"

5
14/06/2016

Great experience even though choking odor of Clorox at entrance that carries down first floor hallway. Staff and all services are excellent, in every way. The Breakfast has the Best choices and well rounded for any diet. Especially, enjoy the support for offering Dannon Yogert or Yoplait, as these are the Best ones.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
So sorry about the bleach smell. When the wind is just right the chlorine odor from the pool blows down the hallway of the hotel. Thanks for noticing how hard we work on offering a good breakfast. While it is impossible to offer everyone's needs we do try to have a variety. Jody

"Family Vacation"

4
09/06/2016

Motel was clean, quite and comfortable. Hotel staff people skills were lacking. They did their jobs, but didn't do very good at "hello's" . I realize some people know how to socialize better than others, but this was just a simple hello, during passing.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
MR Will, I am really confused as to this review. I went back to see who checked you in and out. The girl that checked you in is our chatty Cathy. We have a really friendly front staff so I am very sorry that you were not given the proper attention. There comes a time during all of our shifts that we see so many people we tend to slow down with the Hellos as no one wants to hear it every time they come and go. Again my apologies, come see us again but be careful as we have been known to talk your ear off!! :) Jody

"Clean & dogs allowed"

4
02/06/2016

This is a clean place on a quiet road. It's close to places to eat, water park & skate board park. Dogs are allowed also. It has a small pool outside. Staff is friendly. The rooms are clean & beds are comfortable. It's also not very far from Texas Motor Speedway & Southlake shopping.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you so much for taking the time to give us a great view. We are happy that you enjoyed your stay! I do want to say that we do not allow pets. Just wanted you to know for your next visit. I am not sure who gave you the wrong information. Have a great day!!! Jody

"Overnight stay while attending Texas Motor Speedway Pate Swap Meet"

5
06/05/2016

This was a great place to stay. Convenient to the speedway, it had easy access with several good restaurants around it. The hotel was clean, the water was hot, the bed was comfortable with clean sheets and the air conditioning was cold.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks so much for staying with us! So happy that you enjoyed your time here!!!

"weekend get away"

5
25/04/2016

Very nice place I highly recommended. Clean, quiet and friendly place, it might be somewhat hidden away from I35 but still nice for the money spent. what stands out was the friendly staff. I'm planning for it in about a month again.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Yay!! We love it when our guest come back to see us! Yes, thank goodness we are away from I-35 and all that traffic!! :)

"Good"

4
18/04/2016

Good place to stay in a great location! We enjoy Roanoke a lot. This hotel is near everything. The place was clean, comfy and easy to check in and check out. I would recommend this hotel to anyone looking to visit the North Fort Worth/Southlake/Grapevine area.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks so much for the review. We do love Roanoke, just the right size with anything you could possibly want!

"roanoke"

5
17/04/2016

This hotel is very nice close to major airport and not far from six flags over texas and race track. the rooms are real clean . this hotel is close to ft worth and Dallas Texas. There are some good lakes and rivers. It is close to my work. Interstate highways are not far from this place. the internet is great. There are variety of eating olaces close to hotel also a movie theater real close

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
We are happy that you enjoyed your stay while in our area. Come see us again as the area is adding many more new attractions!!!

"Good, Decent One Night Stay"

3
07/04/2016

Honored my ground floor room request (thank you) and a decent place to stay. Rates are good, but hotel is becoming a little "dated." Things are starting to look a little "rundown." Hopefully they are planning on some upgrades. Really like this place, location is great.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Oh Mr RR, Seems again you were not happy with your stay. Not sure what you thought was "dated" but we are a work in progress. Hopefully at some point in the future we can replace all the furniture and other items but for now we are trying very hard to keep things ship shape. The great thing is that loyal guest keep coming back for a reason!!

"Perfect"

5
20/03/2016

Excellent! The room was clean, and the bed was very comfortable. We had dinner at Babes about a mile away. Then went to a movie at the new cinema across the street, which was very modern and enjoyable. Everything is so close. We loved this place, and will recommend to friends.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
We are thrilled that you enjoyed your stay! Please come see us again.

"great manager and hotel"

5
12/03/2016

great location ,friendly people clean rooms , very close to Babes chicken restaurant, wall mart and home depot. a water park is just 2 miles away but they do have a nice pool on property . this 3 story hotel has an elevator for those who don not like or cant climb stairs

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
You know we love when you come see us!!! Jody

"Two Special Traits Make this Hotel Great"

5
08/03/2016

This hotel was recently updated and looks new. The husband and wife team were terrific and most helpful. Everything was clean, in order, friendly, helpful, great location, We thoroughly enjoyed our stay here for two nights. There were two exceptions which seemed to make this stay a notch above hotels. First, the sofa in our hotel was extremely comfortable. Almost without exception, any couch in a hotel is hard and uncomfortable. Because I stay in a hotel, at least, half a year, I know. I will place pillows on the sofa, so I can, at least, sit for 30 minutes. As a result, I enjoyed this very comfortable sofa. Kudos to the owners. Additionally, the breakfast was superior to other Best Western and other hotel chains. Their scrambled eggs were cooked and were not the pre-formed eggs. Additional kudos to the owners. I saw that some websites stated that they were rated as three stars. I rate this hotel as a minimum a 3.5-star hotel.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you so much for your review. We are happy that you noticed all of the hard work of our staff. Please come visit with us again! Jody

"Nice Hotel in a Nice Location"

5
01/03/2016

Nice and newer hotel with friendly staff. We were offered bottled water when we checked in, that's a first. The room was clean and comfortable. The continental breakfast was typical but good, better then other hotel's we have stayed at. The hotel is in a good location to restaurants and major road access.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank for staying with us! Thank you also for noticing the great jobs our housekeepers do!!!

"average"

3
21/02/2016

my stay was okay except breakfast = food was cold - room was okay except for lack of outlets - had to unplug items to use other items - only one outlet for coffee pot, microwave = rather inconvenient =

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
I am so sorry that you did not have a great stay! It looks like we dropped the ball. Please come see us again and we will do our best to make your stay better.

"Repeat Visitor to this location but was unsatisfied on most recent stay"

3
18/02/2016

This was my third year staying at this location. My husband and I have always enjoyed our visits but this year we ran into a few problems. The front desk staff (both gentlemen during check in and check out) seemed bothered by us coming in/leaving. At check in, the clerk did not give us any information except when breakfast was. We got the last whirlpool room available for that night and was surprised to see small cockroaches in the main bathroom and the whirlpool tub was absolutely filthy. When we filled it up the first time there were all kinds of things floating around. We drained it and tried to clean the tub as best as we could. Usually we have a wonderful stay at this location but it seems the quality is going downhill and a couple of new employees would probably benefit this location greatly.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Oh my goodness Mr.K! I am so very sorry that you had problems during your stay. As to the front desk staff that will most certainly be addressed. Our apologies that you saw bugs, we have regular pest control services and try very hard to be vigilant but those little fellas sometimes manage to get by us. We really appreciate when our guest tell us about them so we can knock them out right away. I have had another training on how to clean a Jacuzzi between guest so hopefully that will never happen again. We hope that you come back and visit us again, as you know from your previous stays that this is not the norm for us!!! Jody

"A wonderful find for a clean, comfortable, value!"

4
15/02/2016

Found this hotel to be very quiet, comfortable, well appointed for the price point. The decor was attractive and comfortable. It wouldn't be my idea of 'romantic' but, I wouldn't hesitate to stay here with my wife and family. The staff went out of their way to be friendly and helpful.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
I am so happy that you enjoyed your stay Please come see us again!! Jody

"Very nice and convenient"

5
09/02/2016

This was a very clean, hospitable place to stay. I had a great room just off the lobby...which was right next to the breakfast room!! They had fresh coffee, including decaf which I hardly see. The waffle service was great too!

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Glad you enjoyed your stay. We are proud of our new waffle bar! Drop in any time!!! Jody

"Nice Hotel"

5
15/01/2016

Very Nice! Will definitely stay at this hotel again. We like to stay at Best Western properties when we travel. They are all unique, but everyone is always friendly and the rooms are always clean and well maintained!

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for staying with our brand. We are happy that you enjoyed your stay at our hotel and hope to see you again!!

"Great little hotel. Great stay"

5
10/01/2016

Perfect stay. Great customer service, comfortable bed located on an ample room, very clean bathroom, clean overall and very quiet. All come with complementary hot breakfast (eggs, toasts, bagel, cereal, etc. etc) . Free and fast wifi and direct tv with a full set of channels. Small fitness center but clean and all machines work. Only thing that could be improved is the quality of the pillows. Other than that, no complains. I would stay there any time again

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for the review. Please come see us again. We will be upgrading the hotel this year so maybe the pillows will be more to your liking!

"A Nice Place to Stay"

4
03/01/2016

My husband and I stayed at this hotel during Christmas while visiting relatives in the area. The hotel was very clean and comfortable. We did not eat breakfast at the hotel or any of the nearby restaurants. We did notice a cinema very close by. The television worked well, the shower was good with plenty of hot water, and the bed was comfortable. The price was very good during the holidays.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for taking the time to give us a great review. Thanks for noticing our award winning housekeepers!!! Jody

"Decent Place and Price, Excellent Staff."

4
30/12/2015

Best-Western, Roanoke Inn & Suites, Roanoke Room was ok and clean, but compared to the BEST WESTERN PLUS Katy Inn & Suites (near Houston) at nearly the same price, this room came up a bit short. Something new (to me) was that I was required to sign a form that stated that if caught smoking in the room my credit card would get charged $200, I've never smoked (except for a couple of puffs/and gagging when I was 5 years old) so it wasn't a problem, but is an interesting “incentive” for others to not smoke. The smoke and carbon monoxide sensor was in plain view, and is most likely the way to get found out if you do smoke. Stayed 4 nights in Standard Room, 1 King Bed, Non-Smoking. The clerk who checked me in was quite friendly. We got a room on the 1st floor back side (North). Because of the highway interchanges, and the street layout in Roanoke it we didn't hit the right streets on the first try. We approached on I-35W-North (for those unfamiliar, that's from the south on I-35's West leg) and got on TX-170 headed east. Confusion reigned supreme when we tried to double back to get on Hwy-114 west. This was one time I didn't take the time to use Google Earth to view my route. The ramps and exits are somewhat confusing. Finally found our way to the hotel using VFR (in this case Visual Find References), it was sitting in plain sight on the side of a hill. The complementary snack was more like an airline snack, a small package of “Fruit” snack, and a couple of packaged cookies (only there for the first night). Found that approaching from the east bound lane of W Highway 114 the off ramp is actually N Dorman Street, which takes you up over the top of the hill and puts you right at the hotel. The room was a bit tight with all the furnishings, couldn't maneuver the luggage cart without banging into several pieces of furniture between the door and the bed. There was a 2cup coffee pot, small refrigerator, iron, and ironing board, microwave, and television, a small couch/pullout bed, and plenty of outlets. Plenty of outlets to recharge all the electronics we travel with (2 phones, 1 tablet, 1 laptop and others. There was no safe in the closet which is quite handy for storing items during trips out of the room. The hotel/room appears to have been remodeled (at least once) and being a remodeler myself I'd say the quality of the remodel was adequate, but not great. Never had any problems with noise, couldn't hear the nearby highways, or trains, mostly because of the A/C running 24/7. There is no thermostat, but the A/C can be adjusted on the typical below the window seat unit. The bed mattress has seen better days, it was only reasonably comfortable. They do have a collection of pillows with varying softness to choose from, but I prefer my foam pillow from home. The WI-FI, LCD TV and Direct-TV operated fine until the rainstorm caused loss of signal right near the end of “Kingsman”. The screen is plenty large for comfortable viewing from anywhere in the room. The breakfast included in the room price was a mini-buffet with omelets, sausage, bacon, and hashbrowns to choose from, along with several cereals and various coffees and drinks. One problem that we have is the wife is highly sensitive to milk products, and upon checking with the cook found the egg had milk in them. There were no soy products for the coffee or cereal, so her selection was limited to a banana, a piece of toast with jam/jelly. There were individually wrapped bagels and buns, but no pastries (not that my waistline really needs them). No real problems until the last night we came back around 10pm and found that the maid service had forgotten a few things, like bath towels and coffee. The desk clerk was apologetic and she promptly got me the missing items to take back to the room. Because of the location (15 minutes from my son's home in Keller) we might stay here again, but anyone planning to get onto US-377 south, will find that Hwy-114 Branch (E Byron Nelson Blvd) does not intersect it as indicated on some maps it actually passes under it. Rather you have to zig-zag through a small business area, and they're not the easiest turns to find in a rain storm at night on the way back up 377 (Also known as N Front St).

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for the review Stephen. I am sorry that we came up short for you. The snacks are an at check in small token of hello. Would love to provide the whole stay but that would not be feasible. Roanoke is a bit confusing to drive around in but hopefully you learned all of the little short cuts .Please come see us again on your next trip.

"Best Western Inn and Suites"

4
18/12/2015

Had reservations. Upon arrival was greeted and told complimentary snacks was in the room for us. Very nice accommodation and clean. They served a Continental breakfast that was wonderful. Scrambled eggs, diced spuds, sausage and bacon, biscuits and then all the additional usual's - bagels, waffles, cereals, juice, ect. ect. About 12 miles from Denton which was where we were going. Would defiantly stay there again when going through Dallas/Ft. Worth area.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you MissDonna. We are happy that you enjoyed your stay with us. We hope that you come through often!!!

"Nice place to stay, with a great breakfast"

4
13/12/2015

We have stayed at this Best Western several times. Each time has been better than the visit before. The hotel has upgraded over the years. The breakfast bar is one of the best of any hotel we have stayed at. Very friendly staff. Clean and well maintained. Family friendly.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks you so much for the wonderful review. We try so hard to make each visit the best and we appreciate you taking the time to tell us how we are doing. Jody

"Always a great stay"

5
13/12/2015

This Best Western is a super-clean hotel with good rates, and is located in a safe neighborhood. It has good breakfast options, is close to restaurants and shopping, we always stay here when in the northern Fort Worth area.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you so much for your kind review. We are happy to be your go to hotel and look forward to each return visit. Jody

"retirement"

5
02/12/2015

all kinds of retiring, one being resting after many hours on the road. when traveling to Roanoke this past year to visit my husbands brother who's cancer was winning. we needed a place close to the home he was in and this fit the bill, then coming back recently for a visit with my husbands sister we checked in again to this hotel due to a previous satisfied experience. in a word "comforable"

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for the wonderful review. With so much going on in your life we are truly thankful that you took the time to recognize our efforts. Please come see us again. Jody

"Great hotel to stay at"

5
30/11/2015

We were driving to Austin, Tx to spend the holiday with family and decided to stop for the night in Roanoke. This hotel offers everything you could want and it was easy access from 35W. We always try to stay at a Best Western when traveling and this hotel definitely lived up to expectations.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for the review. We are so happy that you chose to stay with us. Please come see us again if you are in our neighborhood! Jody

"Soccer Trip"

5
26/11/2015

I brought my soccer team for the third time and our stay was great. We will definitely come back. The rooms were great and the breakfast was wonderful. It was in an area with great accessibility to many things.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks MR. D. We are so happy that you enjoyed your stay. Coming in with that many kids has to be difficult but they are a great bunch. We hope you choose to stay with us each time.. Jody

"Great Place to stay"

5
10/11/2015

Clean place. Attended races at Texas Motor Speedway, had to detour back to room due to the main road entering was closed. Took 2 hours get back to room which was only 4 miles. It was not the hotel's fault. Would tell a friend to stay and would stay again if in the area.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for the review. Yes the roads are crazy during race weekend. It seems at times they have roads closed at the wrong places at the wrong times! The good thing is that you had fun at the races and got a great motel room to come back to!!!

"Wedding Hotel"

4
08/11/2015

This hotel was convenient to our wedding location. It was near restaurants and shopping centers and right off the freeway for easy access. We were told that the pricing of the room was higher than normal on Saturday night due to a Nascar race. However, more people attending the wedding would have stayed here if the price was he same for Friday and Saturday night, Quite expensive for a standard room.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you so much for staying with us. I know that race weekends are always tricky for those guest that are in town for other reasons. Always during those weekends rates will increase across the whole area. I hope you had a great time at the wedding and will come see us again.

"Used To Care, Not Sure Anymore"

3
04/11/2015

Average stay at best. This property used to really care, about their service, their appearance, etc......but just don't seem to anymore. Checkin was fine, room was "fairly" clean, everything worked as it should. BUT....notice what seemed to be a piece of paper or something under the air conditioner, reached under to pull it out....a roach trap, just laying on the carpet, pretty easy to see.......wasn't happy. They used to place nice "treats" in the rooms of frequent guests.....now, almost nothing. I'm hoping they are just "off their game" right now, and will improve.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Mr. R. I am sorry that you do not find us up to par. We care a great deal about all of our guest. The "roach" paper is actually to capture all the little spiders or what ever makes it way into the building. Better to catch them under the air conditioner than in the bed :) We do still provide the snacks to all of our guest. We range an assortment so I guess that maybe that is why you thought they were not much as they will be different each time. We do understand that you were not happy and we respect your decision to stay at an alternate property. Our staff works very hard to make each stay a very pleasant one. Our staff wins awards for cleanliness and service. At times things get by us but never because we do not care.

"Neat & well maintained"

4
18/10/2015

Was skeptical of best western due to earlier experience at Melbourne, oz. But what a revelation. Clean room, good breakfast & a decent market, movie hall & diner at walking distance. All in all pleasant stay.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for taking the time to give us a great review. We are happy that you enjoyed your stay in our nice little neighborhood. Everything you could want in walking distance! Please come visit with us again. Jody

"Nice, family friendly"

5
11/10/2015

Stayed one night with my adult daughter and toddler age granddaughters, I have stayed here before when visiting my family in Ft Worth and always come back. It is in a safe and quiet neighborhood. Good service and breakfast is excellent with plenty of options.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Oh thank you for the great review. We have been working very hard on breakfast to make it fresh. We look forward to seeing you again. Jody

"will always stay here when in town"

5
10/10/2015

close to the race track and almost walking distance to the best chicken restaurant BABE'S in Roanoke historic area some place you need to visit while here----check out the town historical museum you cant find nicer people there

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks for the review and we are so happy that you enjoyed your stay. Babes is great, ask me about Reno Reds next time you some see us! Jody

"Great Hotel - Lousy Beds"

4
28/09/2015

Hotel is very nice, but the beds are extremely hard and uncomfortable. Everything else was very good and the location was excellent. I would rate this hotel very highly, except the uncomfortable beds make it a no return for me.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for giving us an honest review. I am so sorry that you did not like the beds in your room. On a good note we will be getting new mattresses in the next few months, so if you come see us again we hope that you will see the difference. Mattresses are such a hard item to adjust as some like them soft and some want them hard, we are hoping that with the change we will get it right! Jody

"TEXAS RANGER TRIP"

5
25/09/2015

We were very happy with our stay here in Roanoke. the property was very clean and the staff was very polite. this was a birthday trip for my wife and we wanted to stay in Roanoke to be close to ranger stadium. this property deserves a A+

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thanks so much for taking time to give us a great review. We are happy that you had a good trip and enjoyed your stay with us. Happy birthday to your wife! Jody

"Nice"

5
13/09/2015

Comfortable, about right for a Best Western. I was in town for a race at the Texas Motor Speedway Dirt Track so the location was convenient and the price was reasonable. If your are coming in on a NASCAR weekend, call well in advance. Not a large property. If you're coming through outside of racing, it's still a good stay. You're not that far from several major outlets.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for the review. We are thrilled that you enjoyed your stay. It is a great location for the races. Jody

"Business Travel"

5
01/09/2015

Staywd here on a business travel stayed for 2 days. The hotel is clean and the staff is very attentive. The hotel has the usual ammenities microwave, ironing board and iron, refrigerator, etc. They serve a continental breakfast that is actually really good. The rates are reasonable for the area.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you so much for the review. We are working hard to improve our breakfast and thank you for the compliments! Jody

"Goodnight's sleep and a reasonable rate"

5
25/08/2015

The title pretty much says it all. I have stayed at this location before and it is always good. The room was comfortable and quite. The internet service was good and easy to connect to. The breakfast was hot and did the job it was designed to do.

BWFrontDesk, Manager at BEST WESTERN Roanoke Inn & Suites, responded to this review
Thank you for taking the time to give us a great review. We are so happy that you enjoy staying with us and hope to see you again soon! Jody